“Okuyami” Guide:
An Administrative Guide

for Procedures after aDeath
How to Use this Guide
Checklist of procedures for City Hall, Ward Offices and Branch
Offices☑ Check the necessary procedures on pages 3 to 10.

Open the page corresponding to the procedure that you checked andread the process.
* Please prioritise and start with procedures that must be completed
Published April 2024

We o ff er o u r co n d o l en ce s t o th e b er eav ed fa mi l y
fo r th e ir lo ss

The family of the deceased will need to submit a
Notification of Death as well as other documents to carry out
various procedures regarding inheritance, pension, andinsurance.
Hamamatsu City has made this administrative guide in thehopes that it would lighten the burdens of the bereaved family
members who need to carry out these procedures.
We hope that it proves useful.

Hamamatsu City Government

CONTENTS
1. SUBMISSION OF NOTIFICATION OF DEATH AND CREMATION ..................................................................P1
2. ISSUANCE OF CERTIFICATES AFTER THE SUBMISSION OF THE NOTIFICATION OF DEATH ...........P1
3. CHECKLIST OF PROCEDURES AT THE CITY HALL, WARD OFFICES, AND BRANCH OFFICES .........P3
4. OTHER PROCEDURES SEPARATE FROM THE CITY HALL, WARD OFFICES AND BRANCH OFFICES.......................................................................................................................................................................................... P11
5. PROCEDURES AT THE CITY HALL, WARD OFFICES AND BRANCH OFFICES ....................................... P13(1)

RESIDENCY PROCEDURES ............................................................................................................................... P13(2)

PENSIONS ......................................................................................................................................................... P14(3)

LONG-TERM CARE ........................................................................................................................................... P16(4)

HEALTH INSURANCE ........................................................................................................................................ P19(5)

TAX .................................................................................................................................................................. P23(6)

DISABILITY WELFARE ..................................................................................................................................... P26(7)

CHILD WELFARE ............................................................................................................................................. P38(8)

OTHER WELFARE ............................................................................................................................................ P44(9)WATER SERVICES ............................................................................................................................................ P49(10)OTHER PROCEDURES ...................................................................................................................................... P52

6. GLOSSARY ................................................................................................................................................................. P57

The administrative information in this guide is accurate as of April 2024.
There may be changes to the contents due to social conditions. If you have any questions
regarding any of the procedures, please enquire at the relevant divisions in charge. Thank you
for your understanding.

1. Submission of Notification of Death and Cremation
In general, a Notification of Death has to be submitted within 7 days from the day of death by an eligible person. A
representative can submit it on your behalf. It is common for the representative of the funeral company to bring theNotification of Death when they come to carry out the cremation procedures.
Once the Notification of Death has been submitted, various certificates can be issued at administrative organizations.
Please continue reading for more information.

2. Issuance of Certificates after the Submission of the Notification of Death
In this section, we outline the estimated time taken to issue the certificates for the deceased and how to acquire
these after submission of the Notification of Death. Various applications such as pension and insurance, as well asprocedures for inheritance require documents to prove the person in question on the certificates has passed away, so
please read the explanations carefully.

Estimated Time Before Issuance of Certificates
The number of days before the family register and Certificate of Residence can be issued differs depending on
where the Notification of Death was submitted.

Family Register Certificate of Records*For Japanese nationals only.

SubmissionofNotificationof → You can request this certificate 5 days after the next business day

Death at the Ward Office of following the date that the Notification of Death was filed (the number ofdays required will differ if the submission is filed around consecutive

Permanent Residence

holidays such as New Year or Golden Week, etc.).

SubmissionofNotification

Death

at

Local

Offices

Outsideof → It will require time before the family register is updated after you file

Government the Notification of Death. Please enquire at the local government office ofof

Permanent the deceased’s permanent residence for more information.

Residence
Copy of Certificate of Residence*For those with an address in Hamamatsu City.

SubmissionofNotificationof → You can request this certificate 2 days after the next business day

Death at Ward Offices within following the date that the Notification of Death was filed.
Hamamatsu City
Submission

of

Death

Local

at

Notificationof → It will require time before the Certificate of Residence is updated after

Government you file the Notification of Death. Please enquire at the local government

Offices Outside of Hamamatsu office where you filed the notification for more information.
City
Death Certificate
SubmissionofNotificationof → Only the person who submitted the Notification of Death at the ward

Death at Ward Offices within office can obtain this certificate. You can request this certificate on the
Hamamatsu City

same day that you file the notification. (If you file the notification on aholiday, you can acquire the certificate on the next business day.)1How to Acquire Different Certificates
Family Register Certificate of Records□ Where can I get this certificate?
Town/city halls of the deceased’s permanent residence□ Who can make an application?
Spouse of the deceased, those on the same family register, or direct ancestors and descendants of thedeceased.
*If someone who is not included in the list above such as a sibling will be making the application, pleaseenquire first.
□ What to bring?
Proof of identity such as: MyNumber card (individual number card), residence card, driving license, pension
card, insurance card, etc.
Document(s) that confirms the relationship to the deceased (not necessary if it can be confirmed with afamily register within Hamamatsu City)□ FeesFamily Register Certificate of All Records /Personal Records
450 yen per copy
Closed Family Register Certificate of All Records/Personal Records
Certified Copy of Closed Family Register/Excerpt
Certified Copy of Invalidated Family Register/Excerpt
750 yen per copy
* There are multiple versions of a family register because it is newly complied whenever a notification of
marriage or adoption is made or when the law is amended.
Please confirm what type of family register you need first.
E.g.:a complete family register from birth till death,a family register with a record of death, etc.

Copy of Certificate of Residence and Deleted Record□ Where do I get the certificate?
The ward office where the address for the residence is registered□ Who can make an application?
The person who was requested to acquire the certificate for procedures□ What to bring?
Proof of identity such as: MyNumber card, residence card, driving license, pension card, insurance card,
etc.
Documents for clarification such as family register, insurance card, etc. The required documents may
differ depending on the procedure.
*Please enquire at the Ward Municipal Services Division in advance.
□ Fee
350 yen per copy2

Death Certificate□ Where do I get the certificate?
The ward office where the Notification of Death was submitted□ Who can make an application?
The person who made the Notification of Death□ What to bring
Proof of identity such as: MyNumber card (individual number card), residence card, driving license,
pension card, insurance card, etc.
□ Fee
350 yen per copy
□ Contact Details
Ward Municipal Services Divisions
Chuo Ward Office457-2135

Hamana Ward Office585-1111

Tenryu Ward Office922-0019

Administrative Centers
Higashi Administrative Center

424-0153

Minami Administrative Center

425-1346

Nishi Administrative Center

597-1115

Kita Administrative Center

523-1116

3. Checklist of Procedures at the City Hall, Ward Offices and Branch
Offices* The time limit to complete the procedures listed below is as follows.
◎→ Within 2 weeks 〇→ Within 1 week

Residency Procedures

complete as soon as possible△→ Over 1 month to complete procedure Blank→ No time limit, but

Items Regarding the Deceased

Relevant Procedures□ They were the head of the household□ Change the Head of the Household□ They had a Citizen Card

□ Return the Citizen Card

Time
Limit*◎

Service Counter

Page

・ Ward Municipal Service
Division・Administrative Centers,(Personal Seal Registration Certificate)Branch Offices, Municipal
Service Centers, and theCertificates and

P13

Notifications service
counter at your respective
Community Collaboration
Center (Fureai Community

nsi

Pe

Center)□ They were enrolled in National Pension□ Procedures for National Pension
3△・ The Pension Division or

P14

□ They received only Survivor’s Basic□ Claim unpaid pension sum

Team of the Welfare OfficePension/Widow’s Pension/Disabilityof your respective Ward△

Basic Pension

Office or Administrative
Center□ They received an Old-age Basic

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch

Pension/Employee’s Pension

Offices□ They were over 65 years old or received □ Submit a Notification of Withdrawal
Certificationof

Nursingor

CareLong-term Care

Requirement

・The Long-Term Carefrom Long-term Care Insurance

Insurance Division or Team

(Return the Insurance Card)of the Welfare Office of□ Submit an Inheritanceyour respective Ward Office

Representative Formor Administrative Center□・ Branch Offices,

P16

Insurance Premium Rate Certificate

Municipal Service Centers,～□ Return the Eligibility Certificate forand the Certificates andP18

Long-Term Care Insurance Ceiling

Notifications service

Amountcounter at your respective□ Return the Eligibility Certificate forCommunity Collaboration

Social Welfare Corporation Usage Fee

Center (Fureai Community

Reduction

Center)□ They were enrolled in National Health□ Return the National Health Insurance

・The National Health

Insurance

card

Insurance Division or Team□ They were the head of a household that□ Submit an Application for Grant forwasenrolledin

National

HealthInsurance

Health Insurance

P15

ReturntheLong-Term

Care

Funeral Expenses□ Submit an Inheritance Representative

Partly△of the Welfare Office ofP19

your respective Ward OfficeP20

or Administrative Center

Form□ They were enrolled in Advanced-Age
Senior Citizen Medical Insurance□ Return the Advanced-Age Senior

・ The Advanced-age Senior

Citizen Medical Insurance Card

Citizen Healthcare Division□Submit an Application for Grant for
Funeral Expenses□ Submit an Inheritance Representative

Partlyof Team of the Welfare

P21△

Office of your respective

P22

Ward Office or

Form□They were enrolled in other types ofhealth insurance besides the ones stated

Administrative Center

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
Offices

above.

* The time limit to complete the procedures below is as follows.
◎→

Within 2 weeks 〇→ Within 1 week △→ Over 1 month to complete procedure

Blank→ No time limit but complete

as soon as possible

Items Regarding the Deceased

Relevant Procedures
4

Time
Limit*

Service CounterPage□ They paid Hamamatsu City taxes via□ Cancel bank transfers for taxes

・Tax General Affairsbank transfer□ They were paying individualmunicipal/prefectural tax□ They were paying fixed assets tax

Division□ Submit an Inheritance
Representative Appointment Form

□ Have a payment slip reissued□ Submit an Inheritance
Representative Form for Fixed
Assets Tax and Ownership ofTax

Property□ They owned a moped or a light duty
special vehicle

・Municipal Tax Division

・Property Tax Division

P24△□ Change the ownership or
decommission a moped or light

P23

・Municipal Tax Division〇

duty special vehicle
If they owned any of the following:□ Standard automobile□ Light two-wheeled vehicle□ Small two-wheeled vehicle□ Light four-wheeled vehicle□ Boat trailer□ Regarding National Tax

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
OfficesPlease refer to P11 Other Procedures Separate from the City Hall, Ward offices and Branch

Disability Welfare

Offices
If they owned any of the following:□ Return the Physical Disability

・The Social Welfare□ Physical Disability Handbook

Handbook

Division of the Welfare□ Intellectual Disability Handbook□ Return the Intellectual Disability

Office of your respective□Mental Disability Handbook

Handbook

Ward Office or□Recipient Certificate for Medical System□ Return the Mental Disability

Administrative Center.

for Services and Supports for Persons with

Handbook

Disabilities (Outpatient Mental Medical□ Return the Recipient Certificate

Services)(Outpatient Mental Medical Services)□Recipient Certificate for Medical Payment□ Return the Recipient Certificate

for Services and Supports for Persons with

(Rehabilitation)

×

P26
‐
P28

Disabilities (Rehabilitation)
If they used either of the following:□ Withdraw from Medical Expense□Medical Care Expenses Grant for theAssistance for Severe Physical andSeverely Disabled

Mental Disabilities Procedures□ Medical Expense Assistance for Mental□ Change the bank account for

Disabilities

receiving the Medical Care Expenses
Grant for the Severely Disabled□ Application for Medical Expense

Partly

P29

△

P30

Assistance for Mental Disabilities□ They received Special Child Rearing □ Procedures and Application for
Allowance

Special Child Rearing Allowance□ They were the child eligible for thePartly

〇
or

5

P31

Special Child Rearing Allowance

If they received any of the following:◎□ Special Disability Allowance, Child

Disability Welfare Allowance,□ Special Disability Allowance
Developmental Welfare Allowance□ Child Disability Welfare Allowance
Procedures□ Developmental Welfare Allowance□ They were enrolled in Mutual Aid for □ Claim pension benefits from the
Dependents with Mental and PhysicalMutual Aid for Dependents with

Disabilities

Mental and Physical Disabilities

Partly

〇
Or

P33

◎

□ Claim condolence money from the
Mutual Aid for Dependents with

P34

Mental and Physical Disabilities-□ Make a Notification of Death for the

P35

recipient of the pension benefit
from

the

Dependents

Mutualwith

Physical Disabilities

6

Aid

for

Mentaland* The time limit to complete the procedures below is as follows.
◎→

Within 2 weeks 〇→ Within 1 week △→ Over 1 month to complete procedure

Blank→ No time limit but complete

as soon as possible

Disability Welfare

Items Regarding the Deceased

Time
Limit*

Service Counter

If they have used any of the following:□ Return Transport Voucher

・The Social Welfare□ Transport Voucher (Excluding NICE

(excluding NICE pass)

Division of the Welfare

pass)□ Adult Diaper Voucher□ Food Delivery Services□ FAX Simultaneous Services□ Emergency Communication System
EquipmentChild Welfare

Relevant Procedures□ Return Adult Diaper Voucher□ Cancel Food Delivery Services□ Cancel or Change Fax Simultaneous

Office of your respective
Ward Office or
Administrative Center.

Services

P36
P38□ Return Emergency Communication
System Equipment□ An underage child’s father or mother has □ Apply for Child Allowance and・The Child and Family

passed away

claim unpaid payments

Support Center of your

They used any of the following:□ Procedures and application for Child

respective Ward Office or□ Child Allowance□ Child Rearing Allowance□ Orphan/ Traffic Orphan Allowance□ Single-Parent Household Medical

Rearing Allowance

Partly□ Procedures and application forOrphan/Traffic Orphan Allowance□ Procedures and application for

Expenses Grant

Single-Parent Household Medical□ Single Parent Welfare Loan

Expenses Grant□ They had a Hamamatsu City PediatricPage□ Single Parent Welfare Loan
□ Return the Hamamatsu City

Administrative Center

〇

P39
-

or

P44

◎

・Public Health Promotion

Chronic Specified Disease Medical

Pediatric Chronic Specified Disease

Division

Care Card

Medical Care Card

・The Health Promotion

They had any of the following:□ Return the Specific Intractable

Center of your respective□ Recipient Certificate for Hamamatsu

Diseases Medical Expense Card

Ward Office orCity Specified Medical Expenses□ Return the Shizuoka Prefecture

Administrative Center□Recipient Certificate for Shizuoka

Specified Medical Treatment Card

P45

P45
P46

Other Welfare

Prefecture Specified Medical Treatment
They were a senior citizen who lived on
their own and used the following:□ Food Delivery Services□ Emergency Communication System□ Cancel the Food Delivery Services□ Cancel the Emergency
Communication Equipment

・The Senior Citizen
Support Team or Divisionof the Welfare Office ofyour respective Ward Office

Equipmentor Administrative Center□ They had used Lifestyle Support Service □ Cancel the Lifestyle Support Service□ They received the Welfare Benefit for□ Submit a Notification of Change in
Foreign Senior Citizen Residents

P47

P48

Eligibility for the Welfare Benefit for
Foreign Senior Citizen Residents□ They registered for the Programme
Tracking Wandering Senior Citizens□ Submit a notification to withdraw

・Your respectivefrom the Programme Tracking

Community7

P49

with Dementia (Orange Seals)

Wandering Senior Citizens with

Comprehensive Care

Dementia (Orange Seals)

Center・The Senior Citizen
Support Team or Divisionof the Welfare Office ofyour respective Ward Officeor Administrative Center

・Senior Citizen Welfare
Division8

* The time limit to complete the procedures below is as follows.
◎→

Within 2 weeks 〇→ Within 1 week △→ Over 1 month to complete procedure

Blank→ No time limit but

complete as soon as possible

Items Regarding the Deceased□ They had a priority parking permit

Time

Relevant Procedures

Limit*□ Return the priority parking permit

Page

Service Counter

Reference

・Health & Welfare for the
Disabled Division

・The Social Welfare

Other Welfare

Division, Senior Citizen
Support Division, Senior
Citizen Support and Health

P49

Insurance Division, andHealth Promotion Center ofyour respective Ward Officeor Administrative Center.

□ They used the water supply/sewerage □ Change the user of the services

・Water Services Reception

services.

□ They have unpaid water service

Center□ Change the payee for the water service

beneficiary payments

Water Services□ They used a well.

・Water Service Department

beneficiary payments

Customer Service Division□ Update the Family Register for・Water Services Reception

Households with Wells

Center□ They were an owner of a water supply □ Submit a Notification of Change ofequipment□ They were a user or manager of a

P51

・The division in charge ofOwnership of the Water Supply

water supply service in yourEquipment

region□ Change the manager of the septic tank

P52

・The Ward Development

septic tank for purifying water

Promotion Division of your〇respective Ward Office・Administrative Centers

P53

・Water Service Department
Customer Service Division□

Other Procedures□ They are using a municipal cemetery.

・Ward Municipal Service
ApplicationforSuccessionofDivision

Cemetery Access Rights

・Administrative Centers□ Submit a Notification of Interment of・Mikatahara Cemetery

Cremains

Management Office・Ward Municipal Service□ They were registered for the□ Application for Permanent Interment

Hamamatsu Interment Hall in life.

of Cremains

Division

P54
P56

・Administrative Centers・Mikatahara Cemetery
Management Office□ They had a dog.

□ Change the owner of the dog
9〇・Animal Protection

P57

Education Center

・The division in charge ofpets in your local ward
office・Administrative Centers,
Branch Offices□ They were owners of forest land.

□ Submit a Notification of Ownership of・Forestry Promotion

Forest Land

Division・Agriculture Promotion△

Division(Hokubu/Hamakita
Agricultural Group)・Tenryu Forest Office□ They were owners of agricultural land. □ Submit a Notification of Inheritance ofAgricultural Land

□ They lived in municipal housing

・Agricultural Land Usage△

Division・Agricultural Commission

P58

Executive Office

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
Offices□ They left a will

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
Offices□ They had a driving license

Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
Offices□ They had a residence card
Please refer to P11 Other Procedures Separate from the City Hall, Ward Offices and Branch
Offices10

4. Other Procedures Separate from the City Hall, Ward Offices and Branch
OfficesCategories

Procedures

Contact□ Claim life insurance□ Life insurancemoney

・The life insurance company or agency which they were enrolled in□ Claim hospitalization

Other Procedures Separate from the City Hall, Ward Offices and Branch Offices

money□ Various health insurance□ Return the healthpackagesinsurance card

□ Bank account□ Stocks□ Release frozen accounts□ Change the owner□ Change the owner□ Claim reimbursement□ Cancel the credit card
□ Transfer/ cancel the□ Government bonds□ Credit card
□ Landline/mobile phone□ Internet□ NHK television services□ Electric and gas utility fees
□ Cable television

・The health insurance company or agency which they were enrolledin・ The bank which manages the account・ The brokerage which manages the stocks
・The place for reimbursement payments or the post office on yoursecurity deposit certificate.
・The credit card company
・ The phone company

contract□ Change the user or

・ The Internet company

cancel the service□ Change the user or

・ The contractor (company) for the service

cancel the service□ Change the user or

・ The contractor (company) for the service

cancel the service□ Change the user or

・ The contractor (company) for the service

cancel the service□ Return the card

・Nagoya Regional Immigration Bureau 053-458-6496□ Claim unpaid pensions

・Hamamatsu Nishi Pension Office 053-456-8511
・Hamamatsu Higashi Pension Office 053-421-0192□ Tax related procedures

・Hamamatsu Financial Office 053-458-7132□ Regular automobile□ Change owner or・Shizuoka Transportation Bureau Hamamatsu Automobile Inspection
Registration Office 050-5540-2052(standard-sized car)decommission□ Light two-wheeled vehicles□ Change owner or□ Residence card, special
permanent resident card

□ Matters relating to Old-age
Basic Pension /Employee’s
Pension□ Regular automobile(standard-sized car)

(Over 125cc but under・Shizuoka Transportation Bureau Hamamatsu Automobile Inspection
Registration Office 050-5540-2052

decommission

250cc)□ Two-wheeled small vehicles(Over 250cc)

・Light Motor Vehicle Inspection Association Shizuoka Office,Hamamatsu Branch 050-3816-1777□ Light four-wheeled vehicles/ □ Change owner orboat trailers

decommission

11

・Shizuoka District Legal Affairs Bureau Hamamatsu Branch053-454-1396□ Housing agency registration□ Change the registration

relatedof ownership□ Matter relating to national□ Inheritance procedures,

tax

etc.

□ Grocers, fishmongers,□ Change representative・Hamamatsu Chuo Wholesale Market 053-427-7406□ Submit a Notification of・Municipal Housing Management Center 053-457-3051
・Municipal Housing Hokubu Management Center 053-401-0323

・Hamamatsu Nishi Tax Office 053-555-7111
・Hamamatsu Higashi Tax Office 053-458-111

restauranteurs(people who are using central
wholesale market)□ Municipal housing

Moving□ Will & Testament

・Shizuoka Family Courthouse Hamamatsu Branch 053-453-7158□ Verify and unseal thewill□ Renunciation of inheritance・Shizuoka Family Courthouse Hamamatsu Branch 053-453-7158□ Statement ofrenunciation of inheritance□ Driving license

・Hamamatsu Chuo Police Station 053-475-0110
・Hamamatsu Higashi Police Station 053-460-0110
・Hamamatsu Nishi Police Station 053-484-0110
・Hosoe Police Station 053-522-0110
・Tenryu Police Station 053-926-0110
Driving License Center・Seibu Driving License Center 053-587-2000□ Return the card

12

5. Procedures at the City Hall, Ward Offices and Branch Offices(1) Residency Procedures
Return the Citizen Card

Change the Head of the Household
Who needs to carry out this procedure?

Who needs to carry out this procedure?

If either of the conditions below apply, this procedure is

If the person who passed away had a registered personalrequired:seal, please return their citizen card to the city hall, ward

□ If the deceased was the head of the family

office, or branch office.

□ There are two or more family members in the same
household

What To Bring

What To Bring□ Proof of identity of the person submitting the□ The citizen card of the person who passed away

notification□ Letter of Attorney (For those in a different household tothe person who passed away)□ The National Health Insurance cards of the remaining
family members of the household

Service Counters and Contact Details

Service Counters and Contact Details

Ward Municipal Service Division

Ward Municipal Service Division

Chuo Ward Office457-2125

Chuo Ward Office457-2125

Hamana Ward Office585-1111

Hamana Ward Office585-1111

Tenryu Ward Office922-0019

Tenryu922-0019

Administrative Centers

Ward Office

Administrative Centers

Higashi Administrative Center

424-0154

Higashi Administrative Center

424-0154

Nishi Administrative Center

597-1115

Nishi Administrative Center

597-1115

Minami Administrative Center

425-1348

Minami Administrative Center

425-1348

Kita Administrative Center

523-1116

Kita Administrative Center

523-1116

Branch Offices
Chuo-ku

Tenryu-ku

Maisaka 592-2111

Haruno983-0001

Hamana-ku

Sakuma966-0002

Inasa

542-1111

Misakubo 982-0002

Mikkabi 524-1111

Tatsuyama 966-2113*Services may also be available at Municipal Service Centers and theCertificates and Notifications service counter at yourrespective Community Collaboration Center (Fureai
Community Center). Please enquire for more details.

Time Limit

Time Limit
None

13

(2) Pension
Procedures for National Pension andRequests for Survivor’s Basic Pension, Widow’s Pension,
And Lump-sum Death Benefit

Who needs to carry out this procedure?

What To Bring

If the person who passed away and the bereaved family meet

To apply for Survivor’s Basic Pension or Widow’s Pension,

the following requirements, they may qualify for Survivor’s

please bring the following:

Basic Pension, Widow’s Pension, or Lump-sum Welfare Upon

□ Certified Copy (or excerpt) of Family Register

Death.

□ Proof of income

For the person who passed away

□ Certificate of Residence for all members of the household□ Survivor’s Basic Pension□ Certificate of Death

・They were enrolled in the National Pension.
・They were a resident living in Japan enrolled in National
Pension between the ages of 60 and 65.
・They received Old-age Basic Pension *・They received the Old-age Basic Pension for their entire
eligible period** Limited to those who have been eligible to receive Old-age
Basic Pension for over 25 years.

□ Bank book (to transfer the money)□ Widow’s Pension□ Certified Copy (or excerpt) of Family Register

・They paid into National Pension for 10 years or longer, anddid not receive Old-age Basic Pension or Disability Basic
Pension before passing away.
□ Lump-sum Death Benefit

・They paid into National Pension for 3 years or longer, anddid not receive Old-age Basic Pension or Disability Basic
Pension before passing away.
For the bereaved family…

□ Survivor’s Basic Pension

・ Spouse with the Child of the Deceased
・ Child of the Deceased*Child refers to a child up to the age of 18 before the end ofthat fiscal year.

□ MyNumber card of the person who is filing the request

To apply for Lump-sum Death Benefit, please bring thefollowing:□ Certificate of Residence for all members of the household□ Bank book (to transfer the money)□ MyNumber Card of the person who is filing the request* Please contact the appropriate service counter below for more
information on documents you need to bring.
Service Counters and Contact Details

・The Pension Team or Division of your respective Welfare
OfficeChuo Ward Office457-2211□ Widow’s Pension

Higashi Administrative Center

424-0183

・A person who was married for 10 years or longer to theperson who passed away.

Nishi Administrative Center

597-1166□ Lump-sum Death Benefit

Minami Administrative Center

425-1582

In order of ①～⑥, the following is a list of who gets priority
in claiming the Lump-sum benefit.
① Spouse ② Child ③ Parent ④ Grandchild ⑤Grandparent⑥ Sibling (If someone higher in the number order claims
the benefit, the following numbers cannot claim it.
e.g. If ② claims then ③～⑥ won’t be able to, but ① can.

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Tenryu922-0021

Ward Office

Time Limit

For applications for Survivor’s Basic Pension, or Widow Pension

・Within 5 years of the day of death
For applications for Lump-sum Death Benefit

・Within 2 years of the day of death14Claim Unpaid Pension Sum
Who needs to carry out this procedure?
If the person who passed away received pension payments,
the bereaved family may be able to receive the unpaid
payments.
The conditions are as follows:□ They were living on the same income as the recipient of
the pension (the deceased).
□ They are within the 3rd degree of kinship to thedeceased.
What To Bring□ Certified Copy/Excerpt of Family Register□ Certificate of Residence for all members of thehousehold□ Bank book (to transfer the money)□ Personal seal
*Please contact the appropriate service counter below for
more information on documents you need to bring.
Service Counters and Contact Details

For Survivor's Basic Pension/Disability Basic Pension/
Widow's Pension, contact the Pension Team or Divisionof your respective Welfare Office
Chuo Ward Office457-2211

Higashi Administrative Center

424-0183

Nishi Administrative Center

597-1166

Minami Administrative Center

425-1582

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Tenryu Ward Office922-0021

For Old-age Basic Pension/Employee's Pension, contact
the Japan Pension Institution/ Pension Office.
Hamamatsu Nishi Pension Office 456-8511
Hamamatsu Higashi Pension Office 421-0192
Time Limit

Within 5 years of the day of death15(3) Long-term Care
Withdraw from Long-term Care

Submit Inheritance Representative

Insurance (Return the Long-term Care

Form

Insurance Card)

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Recipient of Hamamatsu Long-term Care

The inheritor of the recipient of the Long-term Care.

□ All primary insured persons (65 years old and above)□ Secondary insured persons receiving Certification of
Needed Long-term Care
(Persons between 40 and 64 years old with healthinsurance)

What To Bring

What To Bring□ Long-term Care Insurance Card

□ Long-term Care Insurance Card

(If you are waiting for the card to arrive, please bring your(If you are waiting for the card to arrive, please bring yourQualification Certificate)

Qualification Certificate)□ The bank book under the inheritor's nameService Counters or Contact Details

Service Counters or Contact Details

The Senior Citizen Support Team or Division of your

The Senior Citizen Support Team or Division of yourrespective Welfare Officerespective Welfare Office

Chuo Ward Office457-2324

Chuo Ward Office457-2324

Higashi Administrative Center

424-0184

Higashi Administrative Center

424-0184

Nishi Administrative Center

597-1119

Nishi Administrative Center

597-1119Minami Administrative Center

425-1572

Minami Administrative Center

425-1572

Hamana Ward Office585-1122

Hamana Ward Office585-1122

Kita Administrative Center

523-2863

Kita Administrative Center

523-2863

Tenryu Ward Office922-0065

Tenryu Ward Office922-0065

Branch Offices

Branch Offices

Maisaka, Haruno ,Sakuma, Inasa ,Misakubo ,Mikkabi,

Maisaka, Haruno ,Sakuma, Inasa ,Misakubo ,Mikkabi,

Tatsuyama

Tatsuyama*Services may also be available at Municipal Service Centers and the*Services may also be available at Municipal Service Centers and theCertificates and Notifications service counter at yourCertificates and Notifications service counter at yourrespective Community Collaboration

respective Community Collaboration Center (Fureai

Center (Fureai

Community Center). Please enquire for more details.

Community Center). Please enquire for more details.

Time Limit

Time Limit

As soon as possible

As soon as possible

16Return Eligibility Certificate forLong-Term Care Insurance PremiumLong-Term Care Insurance Ceiling

Rate Certificate

AmountWho needs to carry out this procedure?

Who needs to carry out this procedure?

□ Persons that were eligible for various long-term care andThose who received the Eligibility Certificate for Long-Term

support before certification

Care Insurance Ceiling Amount.

□ Persons certified as requiring support□ Persons certified as requiring long-term care

What To Bring

What To Bring□ Long-Term Care Insurance Premium Rate Certificate□ Eligibility Certificate for Long-Term Care Insurance
Ceiling AmountService Counters and Contact Details

Service Counters and Contact Details

The Senior Citizen Support Team or Division of your

The Senior Citizen Support Team or Division of yourrespective Welfare Officerespective Welfare Office

Chuo Ward Office457-2324

Chuo Ward Office457-2324

Higashi Administrative Center

424-0184

Higashi Administrative Center

424-0184

Nishi Administrative Center

597-1119

Nishi Administrative Center

597-1119Minami Administrative Center

425-1572

Minami Administrative Center

425-1572

Hamana Ward Office585-1122

Hamana Ward Office585-1122

Kita Administrative Center

523-2863

Kita Administrative Center

523-2863

Tenryu Ward Office922-0065

Tenryu Ward Office922-0065

Branch Offices

Branch Offices

Maisaka,Haruno,Sakuma,Inasa,Misakubo,Mikkabi,

Maisaka,Haruno,Sakuma,Inasa,Misakubo,Mikkabi,

Tatsuyama

Tatsuyama*Services may also be available at Municipal Service Centers and the*Services may also be available at Municipal Service Centers and theCertificates and Notifications service counter at your respective

Certificates and Notifications service counter at yourCommunity Collaboration Center (Fureai Community Center).

respective

Please enquire for more details.

Community Center). Please enquire for more details.

Time Limit

Time Limit

As soon as possible

As soon as possible

17

Community

Collaboration

Center(Fureai

Return Eligibility Certificate for Social
Welfare Corporation Usage Fee
Reduction
Who needs to carry out this procedure?
Those who received the Eligibility Certificate for Social Welfare
Corporation Usage Fee Reduction.

What To Bring□

Eligibility Certificate for Social Welfare Corporation Usage

Fee Reduction

Service Counters and Contact Details
The Senior Citizen Support Team or Division of yourrespective Welfare Office

Chuo Ward Office457-2324

Higashi Administrative Center

424-0184

Nishi Administrative Center

597-1119Minami Administrative Center

425-1572

Hamana Ward Office585-1122

Kita Administrative Center

523-2863

Tenryu Ward Office922-0065

Branch Offices

Maisaka,Haruno,Sakuma,Inasa,Misakubo,Mikkabi,
Tatsuyama*Services may also be available at Municipal Service Centers and theCertificates and Notifications service counter at your respective Community
Collaboration Center (Fureai Community Center). Please enquire for moredetails.

Time Limit
As soon as possible

18

(4)

Health Insurance
Return National Health Insurance

Submit Funeral Expenses Application

Card

Form

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Those under national health insurance.

The person who arranged the funeral for the recipient of
national health insurance*Not eligible if one has received benefits covering funeralfees from sources other than National Health Insurance.
e.g. if one receives funeral fees from social insurance, they
are not eligible for the funeral fee from the National Health
Insurance.

What To Bring

What To Bring□ National Health Insurance Card

□ National Health Insurance Card
□ Proof of Funeral Ceremony (funeral cards, receipts)□ Bank book of person carrying out the ceremony (noself-inking stamp)

Service Counters and Contact Details

Service Counters and Contact Details

The National Health Insurance Team or Division of

The National Health Insurance Team or Division of your

your respective Welfare Officerespective Welfare Office

Chuo Ward Office457-2216

Chuo Ward Office457-2216

Higashi Administrative Center

424-0183

Higashi Administrative Center

424-0183

Nishi Administrative Center

597-1166

Nishi Administrative Center

597-1166

Minami Administrative Center

425-1582

Minami Administrative Center

425-1582

Hamana Ward Office585-1125

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Kita Administrative Center

523-2864

Tenryu Ward Office922-0021

Tenryu Ward Office922-0021

Services may also be available at Branch Offices,

Services may also be available at Branch Offices,

Municipal Service Centers and the Certificates andMunicipal Service Centers and the Certificates andNotifications

respective

Notifications service counter at your respective Community

Community Collaboration Center (Fureai Community

Collaboration Center (Fureai Community Center). Please

Center). Please enquire for more details.

enquire for more details.

Time Limit

Time Limit

As soon as possible

Two years from the day after the funeral ceremony

servicecounter

at

your

19

Submit Inheritance RepresentativeForm
Who needs to carry out this procedure?
The inheritor of the recipient of national healthinsurance.

What To Bring□ National Health Insurance Card
□ Bank book under the inheritor's nameService Counters and Contact Details
The National Health Insurance Team or Division ofyour respective Welfare Office

Chuo Ward Office457-2216

Higashi Administrative Center

424-0183

Nishi Administrative Center

597-1166

Minami Administrative Center

425-1582

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Tenryu Ward Office922-0021

Services may also be available at Branch Offices,
Municipal Service Centers and the Certificates andNotifications service counter at your respective
Community Collaboration Center (Fureai Community
Center). Please enquire for more details.

Time Limit
As soon as possible

20

Return Advanced-Age Senior Citizen

Submit Funeral Expenses Application

Medical Insurance Card

Form

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Those under Advanced-Age Senior Citizen Medical

The person who arranged the funeral for the recipient of

Insurance Card.

Advanced-Age Senior Citizen Medical Insurance.
*Not eligible if one has received benefits covering funeralfees from sources other than Advanced-Age Senior Citizen
Medical Insurance.
e.g. If one receives funeral fees from social insurance, they
are not eligible for the funeral fee from the Advanced-Age
Senior Citizen Medical Insurance.

What To Bring

What To Bring□Advanced-Age Senior Citizen Medical Insurance Card

□ Advanced-Age Senior Citizen Medical Insurance Card
□ Proof of Funeral Ceremony (funeral cards, receipts)□ Personal seal of person carrying out the ceremony (noself-inking stamps)□ Bank book of person carrying out the ceremony (noself-inking stamps)

Service Counters and Contact Details

Service Counters and Contact Details

National Health Insurance & Pension Division

National Health Insurance & Pension Division

Advanced-Age Senior Citizen Group 457-2889

Advanced-Age Senior Citizen Group 457-2889

The Advanced-age Senior Citizen Healthcare Team or

The Advanced-age Senior Citizen Healthcare Team orDivision of your respective Welfare Office

Division of your respective Welfare Office

Chuo Ward Office457-2053

Chuo Ward Office457-2053

Higashi Administrative Center

424-0183

Higashi Administrative Center

424-0183

Nishi Administrative Center

597-1166

Nishi Administrative Center

597-1166

Minami Administrative Center

425-1582

Minami Administrative Center

425-1582

Hamana Ward Office585-1125

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Kita Administrative Center

523-2864

Tenryu Ward Office922-0021

Tenryu Ward Office922-0021

Services may also be available at Branch Offices,

Services may also be available at Branch Offices,

Municipal Service Centers and the Certificates andMunicipal Service Centers and the Certificates andNotifications

Notifications

servicecounteratyourrespective

servicecounteratyourrespective

Community Collaboration Center (Fureai Community

Community Collaboration Center (Fureai Community

Center). Please enquire for more details.

Center). Please enquire for more details.

Time Limit

Time Limit

As soon as possible

2 years from the day after the funeral was held21Submit Inheritance RepresentativeForm
Who needs to carry out this procedure?
The inheritor of the recipient of Advanced-Age Senior
Citizen Medical Insurance Card.

What To Bring□ Advanced-Age Senior Citizen Medical Insurance
Card□ Bank book under the inheritor's nameService Counters and Contact Details
National Health Insurance & Pension Division
Advanced-age Senior Citizen Group

457-2889

The Advanced-age Senior Citizen Healthcare Teamor Division of your respective Welfare Office

Chuo Ward Office457-2053

Higashi Administrative Center

424-0183

Nishi Administrative Center

597-1166

Minami Administrative Center

425-1582

Hamana Ward Office585-1125

Kita Administrative Center

523-2864

Tenryu Ward Office922-0021

Services may also be available at Branch Offices,
Municipal Service Centers and the Certificates andNotifications

servicecounter atyour respective

Community Collaboration Center (Fureai Community
Center). Please enquire for more details.

Time Limit
As soon as possible22

(5) Tax
Cancellation of Bank Transfers forInheritance Representative

Taxes (Municipal/prefectural tax,

Appointment Form Submission and

fixed asset tax, light automobile tax)

Payment Slip Reissuance

Who needs to carry out this procedure?

Who needs to carry out this procedure?

It is necessary to pay the remaining tax amount for the

The inheritor or testamentary done etc. to the deceased.

year, even if the late payee passed away in the middle ofthe year.

*Individual municipal and prefectural taxes are levied on

As you cannot continue bank transfers from thethose who possess an address in Hamamatsu as of

deceased’s bank account, family members will need to

January 1 of that year, and whose income in the previous

make arrangements to make the payments. You canyear exceeded a certain amount. If the deceased’s income

make the payments via payment slips or bank transfer

for the previous year exceeded a certain amount, they willfrom another account. Please call the phone numbers

be taxed the full amount for the current year, even if they

below if you have any questions.

pass away mid-way through the year.

※ If the deceased never had a direct debit to pay tax

In the event of the deceased having unpaid individual

to the municipality, this is step is not necessary.

municipal or prefectural taxes, the inheritor must pay intheir stead.
*If the full amount has already been paid, or the inheritor
has received a payment slip, etc. and plans to make thepayment, then no further procedures are necessary.
*Please let us know at the enquiry address listed below if
the legal inheritors have renounced their inheritance.
*Please be aware that if taxes remain unpaid we will haveto issue a collection letter.

What To Bring

What To Bring

Please contact the service counters below.

(If submitting an Inheritance Representative Appointment
Form)
ID for the person(s) going to the service counter*If the testamentary done is not a legal inheritor, then acopy of the will is required.
*If an administrator of estate, a certified copy of thewritten tribunal appointment ruling is required (ifreissuing a payment slip)
ID for the person(s) going to the service counter

Service Counters and Contact Details

Service Counters and Contact Details

If you will continue to pay via payment slips, you can

Municipal Tax Divisioncancel the bank transfers by phone. Please have yourIndividual Municipal Tax Group 457-2145

Tax Notice with each item of taxation prepared before(Genmoku Branch Building 2F)

calling.

23

Tax General Affair Division457-2261

If you wish to pay via bank transfer from another bankaccount, please bring the following three documents tothe financial organization to complete the procedures.
□ Tax payment notice for the taxes to be paid
□ Bank book of the new account you wish to use□ Personal seal (same as the one that was used in the
new bank account above)*You can make changes to Bank Account details online
also.

Time Limit

Time Limit

As soon as possible

As soon as possible

Submit Inheritance Representative

Change Ownership or Decommission a

Declaration Form for Fixed Asset Tax

Moped or Light Duty Special Vehicle

and Ownership of Property
Who needs to carry out this procedure?

Who needs to carry out this procedure?

The inheritor to the person who passed away.

Procedures to either change ownership of the vehicle or*A notice will be sent with an enclosed reply envelope

decommission the vehicle are required when the original

to the address of the deceased a month after theowner passes away.

Notification of Death is submitted.

What To Bring*This form is for changing the name of the tax payer□ Number Plate Registration Certificate

when the address for tax payment slips is not changed□ Proof of inheritors name, address, and phone number.

or an inheritor is not registered within the fixed time

□ Documents to confirm the identity of the submitter

period.

(MyNumber card, driving license, etc.)□ The number plate (if changing ownership /decommissioning a vehicle with number plates predating 2005.)

What To Bring

Service Counters and Contact Details□ Inheritance Representative Form for Fixed Asset Tax

Municipal Tax Division Light Automobile Tax Groupand Ownership of Property(Genmoku Branch Office 1st Floor)□ Personal identification of the individual submitting

Location: 120-1 Genmoku-cho, Chuo-ku, Hamamatsu

the declaration form (MyNumber Card, driver’s

Telephone: 053-457-2077

license, passport)*You can complete the procedures at the light automobile*When submitting the declaration form via post,

tax service counters at the Hamana and Tenryu ward

please fill in all necessary items on the form andoffices, Tax General Affairs Division at the city hall, theprovide a photocopy of your ID in the enclosed

Light Automobile Tax service counters at the Higashi,

designated response envelope.

Nishi, Minami, and Kita Administrative Centers, and at

24

Service Counters and Contact Details

the Inasa, Mikkabi, Haruno, Misakubo, Tatsuyama, andProperty Tax Division

Sakuma Administrative Centers.

Genmoku Branch Office

3rd Floor

Kita Administrative Center
Tenryu Ward Office*When decommissioning a vehicle, if you cannot bring457-2157

the number plate, please prepare 100 yen as a

2nd Floor 523-2879

2nd Floor

reimbursement fee.

922-0015*Procedures to decommission a vehicle can be completed
at citizen service centers.

Time Limit

Time Limit

Within 3 months from the day you find out you are theWithin 30 days from the day of death

inheritor

25

(6) Disability Welfare
Return the Physical Disability

Return the Intellectual Disability

Handbook

Handbook

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Relative or related person who lived together with the

Parent/Guardian.

deceased.

What To Bring

What To Bring□ Physical Disability Handbook□ Intellectual Disability Handbook□ Personal seal of the person filing (if you are using a□ Personal seal of the person filing (if you are using asignature, a personal seal is not necessary)

signature, a personal seal is not necessary)Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your

The Social Welfare Team or Division of your respective

respective Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

26

Return the Recipient Certificate for
Return the Mental Disability

Medical System for Services andHandbook

Supports for Persons with Disabilities(Outpatient Mental Medical Services)

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Obligated persons stipulated in the Article 87 of the

The family members of the recipient.

Family Register Act.
(Relatives, guardians, conservators, limited guardiansand voluntary guardians)

What To Bring

What To Bring□ Mental Disability Handbook□ Recipient Certificate for Medical Payment for Services
and Supports for Persons with Disabilities (Outpatient
Mental Medical Services)*Fill out the form to return the certificate at the service
counter (no personal seal required)

Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your

The Social Welfare Team or Division of your respective

respective Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

27

Return the Recipient Certificate for
Medical System for Services andSupports for Persons with
Disabilities (Rehabilitation)
Who needs to carry out this procedure?
Family members of the recipient.

What To Bring□Recipient Certificate for Medical System for Services
and Supports for Persons with Disabilities(Rehabilitation)□ Personal seal
*A signature or personal seal will be required whenfilling out the non-eligibility form at the service counter

Service Counters and Contact Details
The Social Welfare Team or Division of yourrespective Welfare Office

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Time Limit
As soon as possible

28

Withdraw from Medical Care

Change Bank Account to Receive

Expenses Grant for the Severely

Medical Care Expenses Grant for the

Disabled

Severely Disabled

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Obligated persons stipulated in Article 87 of the Family

Legal inheritor.

Register Act.

*If they only had checkups at medical institutions within(Relatives, guardians, conservators, limited guardians

Hamamatsu, procedures are not required if there is noand voluntary guardians)

unpaid medical aid.

What To Bring

What To Bring□ Obligated person's proof of identity□ Bank book under the legal inheritor's name□Recipient Certificate for Medical Care Expenses Grant□ Legal inheritor's proof of identity

for the Severely Disabled□ Certified Copy of Family Register(Not required if you live together)

Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your

The Social Welfare Team or Division of your respective

respective Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

29

Application for Medical Care
Expenses Grant for the Mentally
Disabled
Who needs to carry out this procedure?
The legal inheritor.

What To Bring□

Application Form for Medical Care Expenses Grant

for the Mentally Disabled (with the medical institution's
seal)□ Legal inheritor's bank account details for bank transfer.
□ Legal inheritor's proof of identity□ Certified Copy (or Excerpt) of Family Register* Depending on whom the legal inheritor is, a Certified
Copy of Invalidated Family Register may be required.

Service Counters and Contact Details
The Social Welfare Team or Division of yourrespective Welfare Office

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Time Limit
Within 1 year from the 15th of the month after
hospitalization for which the application was made30

Procedures for Special Child Rearing

Application for Special Child Rearing

Allowance

Allowance(Notification of Death, Claiming Unpaid(Changing the Recipient etc.)

Allowance etc.)
Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the recipient passed away, the persons stipulated in the

Any of the following:

Family Register Act (family who lived together with the□ The mother caring for the child and supporting the child’s
livelihood after the father has dieddeceased) have to carry out the procedure.
If the eligible child passed away, the recipient of the□ The father caring for the child and supporting the child’s
livelihood after the mother has diedSpecial Child Rearing Allowance has to carry out the□ The guardian taking care of the child and supporting theprocedures.

child’s livelihood after the father or mother has died

* There is a possibility that you could claim unpaid* Please enquire on the phone numbers below for moreallowances

details* Please enquire on the phone numbers below for moredetails

What To Bring

What To Bring

Common Items

Notification of Death□ Certified Copy or Excerpt of Family Register with

If the Recipient has passed away

information about the father or mother and child・ Special Child Rearing Allowance Card

* For foreign residents, please bring the father or mother

If the eligible child has passed awayand child’s residence cards

・ Special Child Rearing Allowance Card

□ Transfer of Bank Account Application Form (Please bring

Claim Unpaid Allowanceyour bankbook or documents where your bank details canIf the Recipient has passed away

be confirmed)

・ The bank book under the child’s name that the*Depending on the applicant's situation, the items to bringrecipient cared formay differ. Please enquire using the phone numbers below

Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your

The Social Welfare Team or Division of your respective

respective Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

Notification of DeathAs soon as possible. If the procedure is carried out late, you

If the Recipient has passed away
□ Within 14 days from the day of deathIf the eligible child has passed away
□ As soon as possible. If the procedure is carried out late,
you may need to return the allowance already disbursed

may need to return the allowance already disbursed

Claim Unpaid Allowance

If the Recipient has passed away
□ Within 2 years from the day of death31

Special Disability Allowance, Child Disability

Special Disability Allowance, Child Disability

Welfare, Developmental Welfare Allowance

Welfare, Developmental Welfare Allowance

Procedures (Notification of Death)

Procedures (Claim Unpaid Allowance)

Who needs to carry out this procedure?

Who needs to carry out this procedure?

□ The persons stipulated in the Family Register Act (family□ The recipient’s spouse or dependent that lived with them
before they passed away.

who lived together with the deceased).

* You can claim the unpaid allowance even if you lived apart* There is a possibility that you could claim unpaid
allowancesfrom the recipient if you can prove you shared and lived on* If you are late submitting the Notification of Death, you

the same source of income. Different documents are

could lose eligibility for the allowances and an overpayment

required so please enquire in advance

may occur*Please enquire using the phone numbers below* Please enquire using the phone numbers below for more

What To Bringdetails□ Bank book under the claimant’s nameWhat To Bring□ Proof that you lived on the same income (for spouse anddependents that lived apart from the recipient.)□ Nothing* Please enquire using the phone numbers below for more

*If you are claiming unpaid allowances, you will need todetailsbring some documents so please check the section on therightService Counters and Contact Details

Please contact the phone numbers below for further details.

The Social Welfare Team or Division of your respective

Service Counters and Contact Details

Welfare Office

The Social Welfare Team or Division of your respective

Chuo Ward OfficeWelfare Office

Higashi Administrative Center

424-0176457-2057

Chuo Ward Office457-2057

Nishi Administrative Center

597-1159

Higashi Administrative Center

424-0176

Minami Administrative Center

425-1485

Nishi Administrative Center

597-1159

Hamana Ward Office

Minami Administrative Center

425-1485

Kita Administrative Center

523-2898

Hamana Ward Office585-1697

Tenryu Ward Office922-0024

Kita Administrative Center

523-2898

Time Limit

Tenryu Ward Office922-0024

Within 2 years from the recipient’s day of deathTime Limit
Within 14 days from the recipient’s day of death32585-1697

Claim Pension Benefit from theClaim Condolence Money from the

Mutual Aid for Dependents with

Mutual Aid for Dependents with

Mental and Physical Disabilities

Mental and Physical Disabilities

Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the person who applied for Mutual Aid for Dependents

If the recipient has been receiving Mutual Aid forwith Mental and Physical Disabilities passed away while

Dependents with Mental and Physical Disabilities for overthe person with disabilities who they cared for is still

one year, and the recipient is alive while the person withalive, you need to do this procedure.

disabilities has passed away, you must carry out thisprocedure.

What To Bring

What To Bring

Claim Pension Benefit

Claim Condolence Money□ Mutual Aid for Dependents with Mental and Physical□ Mutual Aid for Dependents with Mental and Physical

Disabilities Recipient Certificate or additional certificates

Disabilities Recipient Certificate or additional certificatesof dependents

of dependents□ Certificate of Death (Post-mortem certificate)□ Recipient's Certificate of Residence* The original or a certified copy.

□ Certificate of Residence of the person with disabilities* The certified copy of the certificate must have the□ Copy of your bank book for bank transfer (Must showbank name, branch, holder's name, account number)

hospital's seal or address like this 「 ○○ 病 院(hospital)○○ 科 医 師 (doctor) △△△△ (name) 」 andthe doctor's personal seal.

□ Recipient's Certificate of Residence□ Certificate of Residence of the person with disabilities□ Copy of your bank book for bank transfer (Must showbank name, branch, holder's name, account number)Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your

The Social Welfare Team or Division of your respective

respective Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

33Submit Notification of Death for
Recipient of Mutual Aid for Dependents
with Mental and Physical Disabilities
Who needs to carry out this procedure?
Recipients of Mutual Aid for Dependents with Mental andPhysical Disabilities.

What To Bring
For people who have been receiving aid from before 2007

□ A copy of deleted Certificate of Residence is require if therecipient lives outside of the prefecture□ Copy of your bank book for bank transfer (must show bankname, branch, holder's name, account number)
For people who have been receiving aid from after 2006

□ Copy of your bank book for money transfer (Must showbank name, branch, holder's name, account number)Service Counters and Contact Details
The Social Welfare Team or Division of your respective
Welfare Office

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Time Limit
As soon as possible

34

Return Adult Diaper Voucher

Return Transport Voucher(Excluding NICE pass)
Who needs to carry out this procedure?

Who needs to carry out this procedure?

The family of the user of the service.

The family of the user of the service who has unusedvouchers.

What To Bring

What To Bring□ Unused vouchers□Unused vouchers* Please contact the Hamamatsu Station Entetsu Bus
Terminal about the NICE pass.
(Tel. 455-2255)

Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of your respective

The Social Welfare Team or Division of your respective

Welfare OfficeWelfare Office

Chuo Ward Office457-2057

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

35Cancel or Change Disaster Information

Cancel Food Delivery Services

Communication Service

Who needs to carry out this procedure?

Who needs to carry out this procedure?

The family of the user of the service.

The family of the user of the service.

What To Bring

What To Bring

None□ Submit a notification to change or cancel the Disaster
Information Communication Service

Service Counters and Contact Details

Service Counters and Contact Details

The Social Welfare Team or Division of yourCity Hall Health & Welfare for the Disabled Divisionrespective Welfare Office457-2864

Chuo Ward Office457-2057

Social Welfare Division of your respective Welfare

Higashi Administrative Center

424-0176

OfficeNishi Administrative Center

597-1159

Chuo Ward Office457-2057

Minami Administrative Center

425-1485

Higashi Administrative Center

424-0176

Hamana Ward Office585-1697

Nishi Administrative Center

597-1159

Kita Administrative Center

523-2898

Minami Administrative Center

425-1485

Tenryu Ward Office922-0024

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Time Limit

Time Limit

As soon as possible

As soon as possible

36Return Emergency Communication
System Equipment
Who needs to carry out this procedure?
The family of the user of the service.

What To Bring□ Emergency Communication System Equipment

Service Counters and Contact Details
The Social Welfare Team or Division of your respective
Welfare Office

Chuo Ward Office457-2057

Higashi Administrative Center

424-0176

Nishi Administrative Center

597-1159

Minami Administrative Center

425-1485

Hamana Ward Office585-1697

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Time Limit
As soon as possible37

(7) Child Welfare
Application for Child Allowance

Claim Unpaid Child Allowance

Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the recipient has passed away, the recipient's spouse or

If the recipient has passed away and there are unpaid childthe grandparents of the child can apply to take care of theallowance payments, the payment will go to:child in place of the child's biological parents.

□ The child who is still in junior high school that was being*Children are eligible for Child Allowance until the firsttaken care of by the deceased recipientthMarch 31 after their 15 birthday (until the end of junior*If there are 2 or more children being taken care of, thehigh school)

payment will be combined and paid to one of the child*If the person who will be taking care of the child lives
outside of the city, please consult the local office of thearea they live in

What To Bring

What To Bring□ Bank book under the name of the applicant□ Bank book under the name of the child (or a document(or a document showing the bank account for the deposit

showing the bank account)of the Child Allowance)□ Health insurance card of the applicant (not required if
you are enrolled in Hamamatsu City National Health
Insurance.)□ Document with applicant's MyNumber (individual
number)□ Applicant's proof of identity (driving license, residencecard etc.)*Items to bring differ depending on the applicant's
situation. Please enquire before making an application

Service Counters and Contact Details

Service Counters and Contact Details

Your respective Child and Family Support Center

Your respective Child and Family Support Center

Chuo Ward Office457-2035

Chuo Ward Office457-2035

Higashi Administrative Center

424-0175

Higashi Administrative Center

424-0175

Nishi Administrative Center

597-1157

Nishi Administrative Center

597-1157

Minami Administrative Center

425-1463

Minami Administrative Center

425-1463

Hamana Ward Office585-1121

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Tenryu Ward Office922-0023

Time Limit

Time Limit

The child allowance will be disbursed starting the month

The child allowance will be disbursed starting the monthafter application. Please apply as soon as possible

after application* If the recipient passed away near the end of the month,If you do not apply, the payment will not be paid. Please

the applicant can receive the child allowance the next

apply as soon as possible

38

month by applying within 15 days from the day after
the day of death.

Application for Child Rearing

Procedures for Those Who Were

Allowance

Receiving Child Rearing Allowance

Who needs to carry out the procedure?

Who needs to carry out the procedure?

Those who fulfil any of the following are eligible:

If the recipient has passed away

□ The child's father has died, and the mother is caring for□ Person who has the obligation to submit a Notification

the childof Death according to the Family Register Act□ The child's mother has died, and the father is caring forIf the child being taken care of has passed away

the child while working□ Recipient□ The child's father or mother has died, and a person

What To Bring(other than the father or mother) is caring for the child.

If the recipient has passed away:*The child is eligible until the first March 31 after their□ Document showing that the recipient has passed awayth

18 birthday. Some children with certain disabilities may(not needed if it can be confirmed with Certificate ofreceive the allowance until their 20th birthday

Residence)* Depending on your salary/pension you may not qualify□ Child Rearing Allowance Certificate

for the allowance. Please enquire prior to application□ If a payment has not been received before the recipient

What To Bringpassed away, applicant's bank passbook (usually the child'sCommon Items

passbook)□ Certified Copy of the Complete Family Register (with

If the child being taken care of has passed away:

information about the father or mother and child) or a

Depending on the child's situation, the items to bring may

similar document

differ. Please enquire below.

□ Bank book under the applicant's name□ Pension handbook

Service Counters and Contact Details□ Health insurance cardYour respective Child and Family Support Center*Items to bring differ depending on the applicant's
situation. Please enquire below before making anapplication

Chuo Ward Office457-2035

Higashi Administrative Center

424-0175

Nishi Administrative Center

597-1157

Minami Administrative Center

425-1463

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Time Limit
Service Counters and Contact Details

If the recipient has passed away:

39

Your respective Child and Family Support Center

Within 14 days of death.

Chuo Ward Office457-2035

If the child being taken care of has passed away:

Higashi Administrative Center

424-0175

As soon as possible. If the procedure is carried out too late,

Nishi Administrative Center

597-1157

you may be required to return the allowance already

Minami Administrative Center

425-1463

disbursed

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Time Limit
There is no deadline but child allowance is disbursed
starting the month after application. Please apply as soon
as possible

Procedures for Those Who Were

Application for Orphan/Traffic

Receiving Orphan/Traffic Accident

Accident Orphan Allowance

Orphan Allowance

Who needs to carry out the procedure?

Who needs to carry out the procedure?

Those who fall into any of the following categories are

If the recipient has passed away:

eligible to apply□ Person who has the obligation to submit a Notification□ Person who is taking care of the child after the fatherof Death according to the Family Register Act

has passed away

If the child being taken care of has passed away:□ Person who is taking care of the child after the mother□ Recipient

has passed away
* The child is eligible until the first March 31 after
their 18th birthday

What To Bring

What To Bring□ Traffic Accident Certificate if cause of death is traffic

If the recipient has passed away:

accident□ Document showing that the recipient has passed away

□ Death Certificate if cause of death is traffic accident(not needed if it can be confirmed with Certificate of□ Certified Copy of Complete Family Register with

Residence)

information about the father or mother and child or a

□ Child Rearing Allowance Certificate

similar document□ If a payment has not been received before the recipient□ Bank book under applicant's namepassed away, applicant's bank passbook (usually the□ Document showing tax-exempt public pension

child's passbook)□ Other documents necessary to determine eligibility

If the child being taken care of has passed away:*Items to bring differ depending on the applicant's

Depending on the child's situation, the items to bring may

situation. Please enquire below before making an

differ. Please enquire below

application

Service Counters and Contact Details

Service Counters and Contact Details

40

Your respective Child and Family Support Center

Your respective Child and Family Support Center

Chuo Ward Office457-2035

Chuo Ward Office457-2035

Higashi Administrative Center

424-0175

Higashi Administrative Center

424-0175

Nishi Administrative Center

597-1157

Nishi Administrative Center

597-1157

Minami Administrative Center

425-1463

Minami Administrative Center

425-1463

Hamana Ward Office585-1121

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Tenryu Ward Office922-0023

Time Limit

Time Limit

There is no deadline but the child allowance will be

If the recipient has passed away:

disbursed starting the month after application. Please

Within 30 days starting from the day after day of death

apply as soon as possible

If the child being taken care of has passed away:

As soon as possible. If the procedure is carried out late, you
may need to return the allowance already disbursed

41

Procedures following the death of a

New Applications for Single-Parent

Single-Parent Household Medical

Household Medical Expenses Grant

Expenses Grant Recipient

Who needs to carry out the procedure?

Who needs to carry out the procedure?

The person who has the obligation to submit a

The person caring for the child when the mother or father

Notification of Death according to the Family Registerhas passed away.

Act.

*A child is defined as anyone until the end of the month*This certificate cannot be used starting from the day ofthat they turn 20 years old. However, only household

death

exempt from income tax are eligible

What To Bring

What To Bring□ Document to prove that the recipient has passed away

□ Certified Copy of Complete Family Register with

□Recipient Certificate for Single-Parent Household

information about the father or mother and child or a

Medical Expenses Grant

similar document*Items to bring differ depending on the situation. Please□ The applicant and child's health insurance cards (not theenquire below before making an application

mother or father's dependent)□ Bank book under the applicant's name□ Applicant's personal seal
* It may be required to bring your Residence Tax certificate
to confirm your income if you had an address outside ofHamamatsu in January of this or last year. Please enquireprior to application

Service Counters and Contact Details

Service Counters and Contact Details

Your respective Child and Family Support Center

Your respective Child and Family Support Center

Chuo Ward Office457-2035

Chuo Ward Office457-2035

Higashi Administrative Center

424-0175

Higashi Administrative Center

424-0175

Nishi Administrative Center

597-1157

Nishi Administrative Center

597-1157

Minami Administrative Center

425-1463

Minami Administrative Center

425-1463

Hamana Ward Office585-1121

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Tenryu Ward Office922-0023

Time Limit

Time Limit

There is no deadline but you may need to return the

There is no deadline. The medical expense assistance willallowance disbursed, if you continued to use thebe disbursed starting the next day after application. Please

Single-Parent Household Medical Expenses Grant after

apply as soon as possible

the recipient passed away42Single Parent Welfare Loan

Who needs to carry out the procedure?
The borrower, joint borrower or joint guarantor or theinheritor needs to carry out some procedures if the person
who passed away was the borrower, joint borrower or
joint guarantor.

What To Bring□ Certified Copy of Complete Family Register of thedeceased or a similar document□ Personal seal
(if you will be using a signature, a personal seal is notnecessary)*Items to bring differ depending on the applicant's
situation. Please enquire below before making anapplication

Service Counters and Contact Details
Your respective Child and Family Support Center

Chuo Ward Office457-2035

Higashi Administrative Center

424-0175

Nishi Administrative Center

597-1157

Minami Administrative Center

425-1463

Hamana Ward Office585-1121

Kita Administrative Center

523-2893

Tenryu Ward Office922-0023

Time Limit
Within 14 days of death43

(8) Other Welfare
Return the Hamamatsu City Pediatric

Return the Hamamatsu City Specified

Chronic Specified Disease Medical

Medical Expenses (DesignatedCare Card

Intractable Disease) Card

Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the person who passed away had a Hamamatsu City

If the person who passed away is a recipient of Hamamatsu

Pediatric Chronic Specified Disease Medical Care Card

City Specified Medical Expenses (Designated Intractable
Disease).

What To Bring

What To Bring□Hamamatsu City Pediatric Chronic Specified Disease□Hamamatsu City Specified Medical Expenses (DesignatedMedical Care Card

Intractable Disease) Card

Service Counters and Contact Details

Service Counters and Contact Details

Public Health Promotion Division 453-6116

Public Health Promotion Division 453-6116

Health Promotion Center

Health Promotion Center

Chuo Ward Office457-2890

Chuo Ward Office457-2891

Higashi Administrative Center

424-0125

Higashi Administrative Center

424-0125

Nishi Administrative Center

597-1120

Nishi Administrative Center

597-1120

Minami Administrative Center

425-1590

Minami Administrative Center

425-1590

Hamana Ward Office585-1171

Hamana Ward Office585-1171

Kita Administrative Center

523-3121

Kita Administrative Center

523-3121

Tenryu Ward Office922-0075

Tenryu Ward Office922-0075*You can return the card by post. Please contact the Public*You can return the card by post. Please contact the Public

Health Promotion Division for more details.

Health Promotion Division for more details.

Time Limit

Time Limit

After the calculation of medical expenses

After the calculation of medical expenses

44Return the Recipient Certificate for
Shizuoka Prefecture Specified Medical
Treatment
Who needs to carry out this procedure?
If the person who passed away is a recipient of Shizuoka
Prefecture Specified Medical Treatment.

What To Bring□ Recipient Certificate for Shizuoka Prefecture Specified
Medical Treatment

Service Counters and Contact Details
Public Health Promotion Division 453-6116

Health Promotion Center

Chuo Ward Office457-2891

Higashi Administrative Center

424-0125

Nishi Administrative Center

597-1120

Minami Administrative Center

425-1590

Hamana Ward Office585-1171

Kita Administrative Center

523-3121

Tenryu Ward Office922-0075*You can return the card by post. Please contact the Public
Health Promotion Division for more details

Time Limit
After the calculation of medical expenses

45Cancel Emergency Communication

Cancel Food Delivery Services for

System for Senior Citizens Who Live

Senior Citizens Who Live Alone

Alone

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Family members of people who were using the food

Family members of people who were using the emergency

delivery services.

communication services.

What To Bring

What To Bring

None□ Emergency Communication System and PendantService Counters and Contact Details

Service Counters and Contact Details

The Senior Citizen Support Team or Division of your

The Senior Citizen Support Team or Division of yourrespective Welfare Officerespective Welfare Office

Chuo Ward Office457-2062

Chuo Ward Office457-2062

Higashi Administrative Center

424-0186

Higashi Administrative Center

424-0186

Nishi Administrative Center

597-1164

Nishi Administrative Center

597-1164

Minami Administrative Center

425-1542

Minami Administrative Center

425-1542

Hamana Ward Office585-1123

Hamana Ward Office585-1123

Kita Administrative Center

523-1144

Kita Administrative Center

523-1144

Tenryu Ward Office922-0130

Tenryu Ward Office922-0130

Time Limit

Time Limit

As soon as possible

As soon as possible46

Submit Change in Eligibility forCancel Lifestyle Support Service

Welfare Benefits for Foreign Senior
Citizen Residents

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Family members of people who were using the lifestyle

Family members of people who were receiving Welfare

support service.

Benefits for Foreign Senior Citizen Residents.

What To Bring

What To Bring

None

None

Service Counters and Contact Details

Service Counters and Contact Details

The Senior Citizen Support Team or Division of your

The Senior Citizen Support Team or Division of yourrespective Welfare Officerespective Welfare Office

Chuo Ward Office457-2062

Chuo Ward Office457-2062

Higashi Administrative Center

424-0186

Higashi Administrative Center

424-0186

Nishi Administrative Center

597-1164

Nishi Administrative Center

597-1164

Minami Administrative Center

425-1542

Minami Administrative Center

425-1542

Hamana Ward Office585-1123

Hamana Ward Office585-1123

Kita Administrative Center

523-1144

Kita Administrative Center

523-1144

Tenryu Ward Office922-0130

Tenryu Ward Office922-0130

Time Limit

Time Limit

As soon as possible

As soon as possible

47

Withdraw from Program Tracking

Return Priority Parking Permit

Wandering Senior Citizens with
Dementia (Orange Seals)
Who needs to carry out this procedure?

Who needs to carry out this procedure?

Family members of people who were registered in thisFamily members of people who had this certificate.

program.

What To Bring

What To Bring□ Personal seal (if using a signature a personal seal is not□Priority Parking Permit

necessary)Service Counters and Contact Details

Service Counters and Contact Details

Service Counter

Where to Return

Your respective Community Comprehensive Care Center・Social Welfare Division of your respective Welfare

Motohama

479-1215

Yuto

597-0022

OfficeKamoe

456-3362

Shinzu444-3333

Chuo Ward Office457-2057

Sanarudai

448-0201

Hogawa426-1503

Higashi Administrative Center

424-0176

Wago

475-5560

Sanwa

462-1011

Nishi Administrative Center

597-1159

Itayama

456-5600

Mikatahara (Satellite

Minami Administrative Center

425-1485

Miyakoda/Shinmiyakoda)

Hamana Ward Office585-1697

428-6333

Kita Administrative Center

523-2898

Tenryu Ward Office922-0024

Takaoka

420-6330

Mikatahara439-5000

Hosoe

528-2288

・Senior Citizen Support Division of your respective

Aritama

434-7899

Kitahama

584-2733

Welfare Office

Saginomiya

432-5151

Shinpara

584-1090

Anma423-2701

Oro

588-5600

Ohiradai

485-2800

Tenryu925-0034

Waji

437-2001

Hokuen Chuo

969-0088

Chuo Ward Office457-2062

Higashi Administrative Center

424-0186

Nishi Administrative Center

597-1164

Minami Administrative Center

425-1542

・Senior Citizen Support and Health Insurance Divisionof your respective Welfare Office

The Senior Citizen Support Team or Division of yourHamana Ward Office585-1123

respective Welfare Office

Kita Administrative Center

523-1144
922-0130

Chuo Ward Office457-2062

TenryuHigashi Administrative Center

424-0186

・Health Promotion Division

Nishi Administrative Center

597-1164

Chuo Ward Office457-2891

Minami Administrative Center

425-1542

Higashi Administrative Center

424-0122

Hamana Ward Office585-1123

Nishi Administrative Center

597-1120

Kita Administrative Center

523-1144

Minami Administrative Center

425-1590

Tenryu922-0130

Hamana Ward Office585-1171

Hosoe Health Center

523-3121

Ward OfficeSenior Citizen Welfare Division457-2105

Ward OfficeTenryu Health and Welfare Center 922-0075

Time Limit

Time Limit

As soon as possible

As soon as possible48

(9) Water Services
Change the User of Water and Sewage

Change the Payee of the Sewerage

Services or Stopping Usage

Services Beneficiary Payments

Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the registered user of the water and sewerage system has

If the payee registered for the Water Services Beneficiary

passed away, please contact us to change the registered

Payment has passed away before making the payment,user or to stop usage.

please contact us to change the payee.

What to Bring

What to Bring

None*The signature and personal seal of the new payee isneeded on the Change of Payee Application Form. If you
are using a signature, a personal seal is not necessary.
*Those who wish to pay via their bank account should
bring their bank book and personal seal or stamp associatedwith the bank account.

You can download the application form from the city`shomepage and submit the application via mail.

Service Counters and Contact Details

Service Counters and Contact Details(1) Changing Registered User/Stopping Usage

Hamamatsu City Water Services Department Customer□ Water Services Reception Center Telephone

Service Division(0120-09-1132)□ Or submit a notification via the Hamamatsu homepage

Beneficiary Payment Group: 415-8240(2) Change in Bank Account Details
Please fill out the form and send it to the Water Services
Department. You can get the form by:□ Requesting one by calling the Water Services Reception
Center□ Download the form from the Hamamatsu homepage*1 Processes for bank transfers can also be completed atservice counters in municipal financial organizations.
*2 Credit card transactions can be carried out online via
the “SuiSui” website.

Time Limit

Time Limit

As soon as possible

As soon as possible

49

Notification of Change Owner of Water

Change in Households that Use Wells

Supply Equipment

Who needs to carry out this procedure?

Who needs to carry out this procedure?

Households who are using well water and discharges sewage

If the person who has passed away is the owner of the water

into the sewer system. If someone in your household has

supply equipment, please submit an application to change

passed away, please contact us to notify us about the change

the owner.

in number of people.

What To Bring

What To Bring

Nothing

For how to submit the application, please make an enquiry
using the phone numbers below.

Service Counters and Contact Details
Water Services Reception Center

Service Counters and Contact Details
Contact the office in charge of the area your water supply

0120-09-1132*If the person who passed away is the person user, pleaseequipment is located in.

carry out this procedure along with the procedure to change

Chuo-ku, Hamana-ku (Shinmiyakoda

the user of water and sewage services.

1 Chome-5 Chome, Miyakoda-cho,Takisawa-cho,Washizawa-cho)Customer Service Division 474-7913
Hamana-ku (Old Hamakita area,
Hosoe-cho,Inasa-cho,Jinguji-cho)

Hokubu Water Services Division 525-6085
Hamana-ku (Old Mikkabi-cho)Mikkabi Water Services Office 524-119
Tenryu-ku (Old Tenryu Area)

Tenryu Water Services Division 922-0035
Tenryu-ku( Haruno-cho)Haruno Water Services Office 983-0005
Tenryu-ku (Tatsuyama-cho)

Tatsuyama Water Services Office 966-2111
Tenryu-ku (Sakuma-cho)

Sakuma Water Services Office 966-0007
Tenryu-ku (Misakubo-cho)Misakubo Water Services Office 982-0009

Time Limit

Time Limit

As soon as possible

As soon as possible

50

Change the Manager of the Septic Tank
Who needs to carry out this procedure?
If the person who passed away is the manager (owner) of the septic
tank, please submit an application to change the manager of theseptic tank.

What To Bring
For how to submit the application, please view the Hamamatsu
website at the QR code below, or make an enquiry using the phone
numbers below.

Service Counters and Contact Details□ Online Applications
Scan the QR code above and proceed with the online application
form on the Hamamatsu website.

□ Service Counter
Contact the office in charge of your area.
Chuo Ward Office Ward Development Promotion Division457-2778
Higashi Administrative Center Ward Development Promotion
Team 424-0164
Nishi Administrative Center Ward Development Promotion Team597-1117
Minami Administrative Center Ward Development Promotion
Team 425-1382
Hamana Ward Office Ward Development Promotion Division585-1151
Kita Administrative Center Ward Development Promotion Team523-3120
Tenryu Ward Office Ward Development Promotion Division922-0033
Department Customer Service Division474-7915

Time Limit
Within 30 days of change51

(10) Other Procedures
Apply for Internment of Cremains inApplication for Succession of Rights of

Cemetery

Use of Municipal Cemetery(Users of Municipal Cemetery)Who needs to carry out this procedure?

Who needs to carry out this procedure?

People who want to take over the rights of usage of users of thePeople who already have a burial spot in the municipal

municipal cemetery who have passed away.

cemetery.

Municipal Cemetery

Municipal Cemetery□ Mikatahara Cemetery□ Nakazawa Cemetery□ Mikatahara Cemetery□ Nakazawa Cemetery□ Funagira Cemetery□ Maisaka Fukiage Cemetery□ Funagira Cemeter□ Maisaka Fukiage Cemetery□ Hosoe Takadai Cemetery□ Yūto Cemetery□ Hosoe Takadai Cemetery□ Yūto Cemetery*Those who are not taking over the rights of usage are subject to*Those who are not taking over the rights of usage are subject

return procedures. Please inquire at the contacts listed below forto return procedures. Please inquire at the contacts listed

more details.

below for more details.

What To Bring

What To Bring□ Use of Cemetery Permit□ Cremation Permit or Reburial Permit(If you have lost the permit, please request the cemetery toreissue you with a new one.)□ Copy of Certificate of Residence of Successor□ Successor’s Family Register Certificate of All Records orFamily Register Certificate of Personal Records (Both must be
current for the applicant themselves and show the relationshipbetween the successor and the predecessor)*Please talk to the service counter if the successor is of a foreign
nationality.
□ Family Register of predecessor, Certified Copy of Closed
Family Register, or an abstract (document listing date of death)* Please talk to the service counter if the predecessor was of aforeign nationality.
□ If the inheritor is not the successor, a letter of agreement fromthe inheritor is needed.
□ If a representative is carrying out the procedures, a letter ofattorney is needed from the successor. (Not required for family
members living together.)

Service Counters and Contact Details

Service Counters and Contact Details

Ward Municipal Services Divisions

Ward Municipal Services Divisions

Chuo Ward Office 457-2131

Chuo Ward Office 457-2131

Hamana Ward Office 585-1112

Hamana Ward Office 585-1112

52

Tenryu Ward Office 922-0019

Tenryu Ward Office 922-0019

Administrative Centers

Administrative Centers

Higashi Administrative Center

424-0164

Higashi Administrative Center

424-0164

Minami Administrative Center

425-1352

Minami Administrative Center

425-1352

Nishi Administrative Center

597-1115

Nishi Administrative Center

597-1115

Kita Administrative Center

523-1116

Kita Administrative Center

523-1116

Mikatahara Cemetery Management Office*Mikatahara Cemetery is open on weekends and public

437-8108

holidays except for the New Year holidays between Dec 29*Mikatahara Cemetery is open on weekends and public holidays

and Jan 3.

except for the New Year holidays between Dec 29 and Jan 3.

Time Limit

Time Limit

As soon as possible

As soon as possible

53

Apply for Permanent Internment ofCremains

Who needs to carry out this procedure?
Those listed as the inheritor by the deceased when the
deceased registered for the permanent internment ofcremains before their death.

What to Bring□ Copy of Certificate of Resident of Applicant□ Copy of Family Register of Applicant*Please talk to the service counter if the applicant is of aforeign nationality.
□ Family Register of the Deceased, Certified Copy ofRemoval from Register, or (document listing date of death)* Please talk to the service counter if the deceased was of aforeign nationality

Service Counters and Contact Details
Ward Municipal Services Divisions

Chuo Ward Office 457-2131
Hamana Ward Office 585-1112
Tenryu Ward Office 922-0019

Administrative Centers

Higashi Administrative Center 424-0164
Minami Administrative Center 425-1352
Nishi Administrative Center

597-1115

Kita Administrative Center

523-1116

Mikatahara Cemetery Management Office437-8108*Mikatahara Cemetery is open on weekends and public
holidays except for the New Year holidays between Dec 29
and Jan 3

Time Limit
Within 5 years of registration

54

Procedures to Change the Owner ofSubmit Notification of Ownership of

Dog

Forest Land

Who needs to carry out this procedure?

Who needs to carry out this procedure?

If the deceased owned a dog and there is a need to change

Those who newly acquire forest land covered by thethe owner.

Regional Forest Plan through a sales contract, inheritance,

If the new owner lives within the city

gift or merger of corporations, etc., regardless of whether

Please enquire at the appropriate counter.

they are individuals or corporations.

If the new owner lives outside the city

*Excluding those who have submitted a notification of land

You will need to carry out procedures to convert the permit

sale in accordance with the National Land Use Planningat the registration counter of the place you live in.

Act.

What To Bring

What To Bring□ Dog permit, vaccination record, Aiken card etc.

□ Notification of Ownership of Forest Land(if you are using a signature, a personal seal is notnecessary)□ Certificate of Registered Matters and other documents
proving the facts of registration (Copies of the documents
are accepted)*Certificate of Registered Matters, sales contract of forest,
inventory of inheritance division agreement or registration
certificate□ Location Map of Land (taken via Shizuoka Forest
Ground Development Information System)

Service Counters and Contact Details

Service Counters and Contact Details

Animal Protection Education Center 487-1616(For general enquiries about the system)

Chuo-ku (Health General Affairs Division)

Forestry Promotion Division

Higashi Administrative Center
Nishi Administrative Center

424-0164457-2159

Agricultural Promotion Division (Nōgyō Shinkō-ka)

597-1117

Minami Administrative Center
Kita Administrative Center

453-6111

Kita-ku Agricultural Group

425-1382

523-1113

Agricultural Promotion Division (Nōgyō Shinkō-ka)

523-3120

Hamakita Agricultural Group

585-1117

Hamana-ku (Healthcare Center Hamakita Branch)

Tenryu Forest Office (Tenryu Shinrin Jimusho)585-1398

922-0031

Tenryu-ku Ward Development Promotion Division922-0033
Haruno Branch Office983-0001

Sakuma Community Branch Office966-0002

Misakubo Community Branch Office982-0002

Tatsuyama Community Branch Office966-2113

Time Limit

Time Limit

Within 30 days of the passing of the deceased

Within 90 days of becoming the owner

55

Submit Notification of Inheritance ofAgricultural Land
Who needs to carry out this procedure?
Those who acquire agricultural land through inheritance etc.

What to Bring□ Notification From
□ Proof of identity of the person submitting the form
□ Letter of Attorney (If the person submitting the form is a
representative)

Service Counters and Contact Details
Agricultural

Land

Usage

Division/Agricultural

Committee Office(Contact the office of the ward the land is in)Agricultural Land Management Group

457-2481
Hokubu Agricultural Land Usage Group

523-3106
Hamakita Agricultural Land Usage Group

525-1118

Time Limit
Within 10 months of being informed of the acquiring rights
to the land56

6. Glossary
Administrative Centers(gyōsei sentā)

Adult Diaper Voucher(kami omutsuken)

Advanced-Age Senior Citizen Medical Insurance Card(kōki kōreisha iryō hihokenshasho)

Advanced-Age Senior Citizen Medical Insurance(kōki kōreisha iryō hoken)

Agricultural Commission Executive Office(nōgyō iinkai jimukyoku)

Agricultural Land Usage Division(nochi riyō-ka)

Agriculture Promotion Division(nōgyō shinkō-ka)

Animal Protection Education Center(doubutsu aigo kyoiku sentā)

Application Form for Medical Care Expenses
Grant for the Mentally Disabled(seishin shōgaisha iryōhi josei shinseisho)(sōsaihi shikyū shinseisho)Application for Grant for Funeral Expenses
Application for Succession of Rights of
Use of Municipal Cemetery(shiei bosho riyōken shōkei shinsei)

Branch Offices(shisho)Cemetery Permit(bosho riyō kyokasho)

Certificate of Death(shibo shindansho)

Certificate of Residence(jyuminhyō)Certification of Needed Long-term Care(kaigo nintei)

Certificates(shōmeisho)

Certified Copy (or excerpt) of Family Register(koseki tōhon/shōhon)Certified Copy of Closed Family Register/Excerpt(joseki tōhon/joseki shōhon)Certified Copy of Family Register/Excerpt(koseki tōhon/koseki shōhon)Certified Copy of Invalidated Family Register/Excerpt(kaiseigen joseki tohon/joseki shohon)Child Allowance(jidō teate)Child Disability Welfare Allowance(shōgaiji fukushi teate)Child Rearing Allowance(jidō fuyō teate)Child and Family Division(kodomo katei-ka)

Child and Family Division(jidō katei-ka)

Citizen Card(shimin card)

Closed Family Register Certificate of All Records(joseki zenbu jikō shōmeisho)

Closed Family Register Certificate of Personal Records(joseki kojin jikō shōmeisho)Community Comprehensive Care Center(chiiki Hōkatsu Shien Sentā)

Condolence Money(chōikin)

Copy of Certificate of Residence(jūminhyō no utsushi)

Cremation Permit(kasō kyokasho)

Cremation procedures(kaso tetsuzuki)

Death Certificate(shibō todoke juri shōmeisho)

Deleted Record(johyō)Developmental Welfare Allowance(keikateki fukushi teate)

Disability Basic Pension(shōgai kiso nenkin)

Driving license(unten menkyoshō)
57

Eligibility Certificate for Long-Term Care
Insurance Ceiling Amount(kaigo hoken futan gendogaku ninteisho)

Eligibility Certificate for Social Welfare Corporation
Usage Fee Reduction(shakai fukushi hōjin tō riyōsha futan

keigen taishō kakuninsho)
Emergency Communication System Equipment(kinkyū tsūho shisutemu sōchi)Emergency Communication System for Senior(hitori gurashi kōreisha tō kinkyutsūhō

Citizens Who Live Alone

shisutemu jigyō)
Employee’s Pension(kōsei nenkin)

FAX Simultaneous Services (F NET)
Family register(koseki)

Family Register Certificate of All Records(koseki zenbu jikō shōmeisho)

Family Register Certificate of Personal Records(koseki kojin jikō shōmeisho)

Family Register Certificate of Records(koseki jikō shōmeisho)

Financial Office(zaimu Jimusho)

Fixed Assets Tax(kotei shisanzei)

Food Delivery Services(haishoku sābisu shien)

Food Delivery Services for Senior Citizens
Who Live Alone(hitori gurashi kōreisha tō haishokusābisu
jigyō)

Forestry Promotion Division(ringyō shinkō-ka)

Funeral Fee Application Form(sōsaihi shikyū shinsei)

Hamamatsu Chuo Wholesale Market(oroshiuri ichiba)

Hamamatsu City Pediatric Chronic Specified Disease
Medical Care Card(shōni mansei tokutei shippei iryōhi jyukyusyashō)Hamamatsu City Specified Medical Expenses(tokutei iryōhi jukyūsha sho (shitei(Designated Intractable Disease) Card

nanbyō))Hamamatsu City Taxes(shizei)

Hamamatsu Higashi Tax Office(higashi zeimusho)

Hamamatsu Nishi Tax Office(nishi zeimusho)

Head Of Household(setai nushi)

Health & Welfare for the Disabled Division(shōgai hoken fukushi-ka)

Health Promotion Center(kenkōzukuri sentā)

Health Promotion Division(kenkōzukuri -ka)

Hospitalization Money(nyūin kyūfukin)

Individual Municipal Tax(kojin shiminzei)

Inheritance Representative Form(sōzokunin daihyōsha no todoke)

Inheritance Representative Form for Fixed Asset Tax
and Ownership of Property(kotei shisanzei sōzokunin daihyōsha todoke
ken genshoyūsha shinkokusho)

Intellectual Disability Handbook(ryōiku techō)
58

Insurance(hoken)Insurance Card

(hokenshō)Life Insurance(seimei hoken)

Life Insurance Money(shibō hokenkin)

Lifestyle Support Service(keido seikatsu enjo-in haken jigyō)Light Automobile Tax(keijidōshazei)

Light Motor Vehicle Inspection Association Shizuoka Office,(keijidōsha kensa kyōkai shizuoka jimushoHamamatsu Branchhamamatsu shisho)Light duty special vehicle(kogata tokushu jidōsha)Light four-wheeled vehicle(keijidōsha yonrinsha)

Light two-wheeled vehicle(keijidōsha nirinsha)

Local Integration Support Center(chiiki hōkatsu shien sentā)Long-Term Care Insurance Premium Rate Certificate(kaigo hoken futan wariaisho)Long-term Care Insurance Card(kaigo hoken hihokenshasho)

Lump-sum Death Benefit(shibō ichiji kin)

Medical Care Expenses Grant for the Severely Disabled(jūdo shinshin shōgaisha iryōhi josei)

Medical Expense Assistance for Mental Disabilities(seishin shōgaisha iryōhi josei)

Mental Disability Handbook(seishin shōgaisha hoken fukushi techō)

Moped(gendōki tsuki jidōsha)Municipal Cemetery(shiei bosho)

Municipal Housing(shiei jūtaku)

Municipal Housing Hokubu Management Center(shiei jūtaku hokubu kanri sentā)

Municipal Housing Management Center(shiei jutaku kanri sentā)

Municipal Service Centers(shimin sābisu sentā)

Municipal Tax Division(shiminzei-ka)

Municipal Tax Division Light Automobile Tax Group(shiminzei-ka keijidōsha gurūpu)

Mutual Aid for Dependents with Mental and(shinshin shōgaisha fuyō teate kyōsai)Physical Disabilities(nagoya shutsunyūkoku zairyū

Nagoya Regional Immigration Bureau

kanrikyoku hamamatsu shucchōjo)(kokumin kenkō hoken)

National Health Insurance
National Health Insurance & Pension Division(kokuho nenkin-ka kōki kōreisha gurupu)

Advanced-age Senior Citizen Group
National Health Insurance Card

(kokumin kenkōhoken hihokenshasho)

National Pension(kokumin nenkin)

National Tax(kokuzei)

Notification of Change Owner of Water Supply Equipment(kyūsui sōchi shoyūsha henkō no todokede)

Notification of Change in Eligibility for the Welfare Benefit(gaikokujin kōreisha fukushi teate shikaku

for Senior Citizen Foreign Residents

henkō todokedesho)
Notification of Death(shibō todoke)

Notification of Inheritance of Agricultural Land(nōchi wo sōzokunado shitamune no59

todokede)
Notification of Interment of Cremains(nōkotsu todoke)

Notification of Withdrawal from Long-term Care Insurance(kaigo hoken shikaku sōshitsu todoke)

Number Plate Registration Certificate(hyōshiki kōfu shomeisho)Old-age Basic Pension(rōrei kihon nenkin)Old-age Basic Pension(rōrei kiso nenkin)

Orphan/ Traffic Orphan Allowance(iji/kōtsu-iji teate)

Payments Via Payment Slips(nōfusho-barai)Pension(nenkin)Pension Card(nenkin techo)

Pension Office(nenkin jimusho)

Personal seal (inkan)
Physical Disability Handbook(shintai shōgaisha techo)

Physical Disability Handbook(shintai shōgai techo)

Prefectural tax(kenminzei)

Primary Insured Persons(dai ichigō hihokensha)

Priority Parking Permit(yuzuriai chūshajo riyōsho)Procedures For Inheritance(sōzoku tetsuzuki)

Programme Tracking Wandering Senior Citizens(haikai kōreisha sōki hakken jigyō (orenji

with Dementia (Orange Seals)

shiru kōfu)
Property Tax Division(shisanzei-ka)

Public Health Promotion Division(kenkō zōshin-ka)

Qualification Certificate(shikakushasho)

Reburial Permit(kaisō kyokasho)

Recipient Certificate for Medical Care Expenses(jūdo shinshin shōgaisha iryōhi josei)

Grant for the Severely Disabled
Recipient Certificate for Medical Payment for Services andSupports for Persons with Disabilities(jiritsu shien iryō jukyūshasho kōsei iryō)(Rehabilitation)
Recipient Certificate for Medical System for Services andSupports for Persons with Disabilities(jiritsu shien iryō jukyūshasho seishin tsūin)(Outpatient Mental Medical Services)
Recipient Certificate for Single-Parent(hitori oya katei tō iryōhi josei jukyushasho)Household Medical Expenses Grant
Recipient of Hamamatsu Long-term Care(kaigo hoken hihokensha)

Residence Card(zairyū kādo)

Secondary Insured Persons(dai nigō hihokensha)

Seibu Driving License Center(seibu unten menkyo sentā)

Senior Citizen Health Insurance Division(chōju hoken-ka)

Senior Citizen Support Division(chōju shien-ka)

Senior Citizen Welfare Division(kōreisha fukushi-ka)

Septic Tank

(jōkasō)60

Shizuoka District Legal Affairs Bureau(shizuoka chihō hōmukyoku hamamatsu

Hamamatsu Branchshikyoku)
Shizuoka Family Courthouse(shizuoka katei saibansho hamamatsu

Hamamatsu Branchshibu)
Shizuoka Family Courthouse(shizuoka katei saibansho hamamatsu

Hamamatsu Branchshibu)
Shizuoka Prefecture Specified(shizuoka-ken tokutei shippei iryō jukyūshasho)

Medical Treatment Card
Shizuoka Transportation Bureau Hamamatsu
Automobile Inspection Registration Office(shizuoka unyu shikyoku hamamatsujidōsha kensa tōroku jimusho)(boshi fushi kafu fukushi shikin kashitsuke

Single Parent Welfare Loankin)Single-Parent Household Medical Expenses Grant(hitori oya katei tō iryōhi josei)

Small Two-Wheeled Vehicle(nirinsha kogata jidōsha)Social Welfare Division(shakai fukushi-ka)

Special Child Rearing Allowance(tokubetsu jidō fuyō teate)

Special Permanent Resident Card

(tokubetsu eijūshasho)Standard Automobile(futsū jidōsha)Survivor’s Basic Pension(izoku kiso nenkin)

Tax General Affair Division(zeimu sōmu -ka)

Tax Notice(nōzei tsūchisho)Tenryu Forest Office(tenryū shinrin jimusho)

Traffic Accident Certificate(jiko shōmeisho)Transport Voucher(gaishutsu shien joseiken)

Ward Municipal Services Division(kumin seikatsu-ka)

Water Service Beneficiary Payments(juekisha futankin)

Water Service Department Customer Service Division(jōge suidō-bu okyakusama sābisu-ka)

Water Services Reception Center(jōge suidō uketsuke sentā)

Welfare Benefit for Senior Citizen Foreign Residents(gaikokujin kōreisha fukushi teate)

Welfare Office(fukushi jigyō-sho)Widow’s Pension(kafu nenkin)

61

NOTES

62