avaya.com/government

Government

About Avaya
Government Solutions

About Avaya
Government
Solutions

Avaya Government Solutions (AGS) provides reliable, resilient, and securecommunications for Federal, state, and local governments. Regardless of themission, Avaya delivers an integrated and proven portfolio of technology toenable efficient and flexible team and customer collaboration and advanced
software-defined networking. To ensure success, AGS provides experienced
professional services to implement the optimal solutions for the mostcomplex public sector enterprises. Let AGS expertise complement yours,
from cloud computing, to cybersecurity, mobility, health IT, and more.
For information on how Avaya can help meet your agency objectives
for seamless team engagement, consistent customer experiences,and simplified, secure networking, visit www.avaya.com/government

Team Engagement Solutions
As a global leader in team engagement solutions based on Unified
Communications (UC) and collaboration technologies, Avaya’s TeamEngagement Solutions quickly and seamlessly bring together the rightpeople at the right time with the right information to meet program andbusiness objectives. Avaya Team Engagement Solutions enable public
sector professionals to focus on missions instead of the mechanics
that enable them.
Today’s government workforce is increasingly distributed and mobile,and agency officials must interact with people and information throughmultiple channels and devices. Employees need to work with colleagues
at headquarters, branch offices, and field and telework locations, as wellas with industry partners, other agencies, and constituents.
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Fact Sheet / Government

How to Engage with
Avaya Government
SolutionsContact the Government
Solutions Team:703-539-4570 and
1-800-492-6769
avayagov@avaya.com
Avaya Federal
GSA Schedule
Contract Number:
70GS-35F0156V
Avaya Federal Solutions
Connections II
Contract Number:
GS00Q12NSD0005
Find a Certified Avaya
Government Partner:
http://www.avaya.com/usa/partner-locator/

Integrated Team Engagement Solutions empower public sector
professionals to communicate and collaborate using any modality,independent of location, network, or device. The solutions run on an
enterprise-class platform that is open, reliable, highly scalable, and secure.

Customer Engagement Solutions
Government agencies are in the business of customer service and Avaya
helps transform their operations to ensure they provide trusted andconsistent information, replacing complex legacy processes and“one-off” transactions. By using the latest technologies to understandeach customer’s needs and preferences, Avaya has become a recognizedauthority in the design and deployment of omnichannel contact centers.
Avaya’s Customer Engagement Solutions support multi-channelinteractions, intelligent routing, self-service and proactive communication
to improve customer engagement and outcomes. In addition, extensive
workforce optimization, analytics, and reporting capabilities provide
agencies with the actionable insights they need to streamline operations,
optimize resource allocation and consistently meet customer expectations.

Avaya Services
Avaya Government Solutions offers a comprehensive and robust
portfolio of digital transformation services to enable, support, manageand optimize successful implementation of team engagement, customer
engagement and networking initiatives. Government customers complement
their experience with Avaya’s services to mitigate risk, reduce total costof ownership and optimize solution performance, tailored to specificmission requirements.
The Avaya global services network is backed by experts in 28 support
centers worldwide, handling more than two million service requests
annually. For Federal customers, Global Support Services is complemented
by Avaya Local Advantage, which provides support from a designatedteam of U.S. citizens with current background investigations.

Key Avaya Facts• Avaya employs more than 10,000 people worldwide.
• Avaya has more than 5,000 patents and pending patent applications,
including foreign counterparts, and is currently ranked No. 144 overall forU.S. patents granted in 2015.1• Avaya has approximately 9,300 channel partners worldwide, including
distributors, service providers, dealers, value-added resellers, system
integrators and business partners that provide sales and service support.

© 2018 Avaya Inc. All Rights Reserved.

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Industry Recognition
Today’s government
workforce is increasingly
distributed and mobile,and agency officials
must interact withpeople and information
through multiple
channels and devices.
*The Magic Quadrants are copyrighted 2015 by Gartner,Inc. and are reused with permission. The Magic Quadrant
is a graphical representation of a marketplace at andfor a specific time period. It depicts Gartner’s analysis
of how certain vendors measure against criteria for thatmarketplace, as defined by Gartner. Gartner does notendorse any vendor, product or service depicted in theMagic Quadrant, and does not advise technology users to
select only those vendors placed in the “Leaders” quadrant.
The Magic Quadrant is intended solely as a research tooland is not meant to be a specific guide to action. Gartner
disclaims all warranties, express or implied,with respect to this research, including any warranties ofmerchantability or fitness for a particular purpose.

Gartner places Avaya in the Leaders Quadrant based on its completenessof vision and ability to execute:• Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony.2• Leaders Quadrant in Gartner Magic Quadrant for Unified Communications.3• Leaders Quadrant in Gartner Magic Quadrant for Unified Communicationsfor Midsize Enterprise.4• Leaders Quadrant in Gartner Magic Quadrant for Contact Center.5
Avaya is consistently recognized as a global leader by industry andtechnology experts and has achieved leadership positions including:• Leaders in Worldwide Telephony Systems.6• Leaders in Worldwide Contact Center.7• Leaders in Worldwide Unified Messaging.8• Leaders in SME Telephony.9• Leaders in Worldwide Voice Maintenance Services.10

1. Intellectual Property Owners Association, 2015 Top 300
Patent Owners, June 2016;
2. Gartner Magic Quadrant for Corporate Telephony, Sorell
Slaymaker and Steve Blood, October 2015;
3. Gartner Magic Quadrant for Unified Communications,
Bern Elliot and Steve Blood, August 2015;
4. Gartner Magic Quadrant for Unified Communicationsfor Midsize Enterprises, North America, Megan Marek
Fernandez and Sorell Slaymaker, May 2015;
5. Gartner Magic Quadrant for Contact Center
Infrastructure Worldwide, Drew Kraus et al., May 2015.
6. Dell’Oro Group, Enterprise Telephony Report, 4Q14,February, 2015;
7. Gartner, Inc., Market Share, Contact Centers Worldwide,2014, March, 2015;
8. T3i Group, InfoTrack for Converged Applications, FullYear 2014, Messaging, May, 2015;
9. Dell’Oro Group, Enterprise Telephony Report, 4Q14,February, 2015;
10. Intellicom Analytics, Lifecycle Services Market
Dashboard, 4Q14, May, 2015.

About Avaya
Businesses are built on the experiences they provide and every day millionsof those experiences are built by Avaya (NYSE:AVYA). For over one hundredyears, we’ve enabled organizations around the globe to win-by creating
intelligent communications experiences for customers and employees. Avaya
builds open, converged and innovative solutions to enhance and simplify
communications and collaboration-in the cloud, on premise, or a hybrid ofboth. To grow your business, we’re committed to innovation, partnership, anda relentless focus on what’s next. We’re the technology company you trust to
help you deliver Experiences that Matter.
Visit us at www.avaya.com.

© 2018 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and areregistered in the United States and other countries. All other trademarks identified by ®, TM, or SM
are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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