News Release
For Release: 28 October 2021

2021 Full Year Result & Proposed Final Dividend
ANZ today announced an audited 1 Statutory Profit after tax for the year ended 30
September 2021 of $6,162 million, up 72% on the prior year with a key driver being thepartial reversal of COVID-19 related credit provisions.
Cash Profit 2 from continuing operations, before credit impairment and tax, was $8,396
million, flat to the prior year.
ANZ’s Common Equity Tier 1 Ratio was stronger at 12.3% while Cash Return on Equity
increased to 9.9%. The proposed Final Dividend is 72 cents per share, fully franked.
GROUP FINANCIAL INFORMATION
Earnings ($m)

FY21

FY20

Movement

Statutory Profit After Tax

6,162

3,577

+72%

Cash Profit (continuing operations)

6,198

3,758

+65%

Profit before credit impairment & tax

8,396

8,369

0%

Profit before credit impairment, tax &large/notables 3

9,504

10,062-6%

Earnings per share (cents)

218.3

132.7

+65%

Return on equity

9.9%

6.2%

+376bpsReturn on average assets

0.60%

0.36%

+24bpsNet Tangible Assets per ordinary share ($)

21.09

20.04

+5%

Dividend per share (cents)

14260+82

Credit Provision Charge ($m)

FY21

FY20

Movement

Total Provision Charge / (release)

(567)

2,738

large

Individual Provision Charge / (release)

256

1,021-75%

Collective Provision Charge / (release)

(823)

1,717

large

Balance Sheet ($b)

Sep 21

Sep 20Movement

Gross Loans and Advances (GLAs)

633.8

622.1

+2%

Total Risk Weighted Assets (RWAs)

416.1

429.4

-3%

Customer Deposits

593.6

552.4

+7%

Common Equity Tier 1 Ratio (CET1)

12.3%

11.3%

+100bps

FY21

FY20

Movement

38,04337,728

+1%

Other
Average FTE from continuing operations

1 The Group’s Annual Report will be available on 3 November 2021 and will include a copy of KPMG’s audit report dated 27 October 2021.
2 Cash Profit excludes non-core items included in Statutory Profit with the net after tax adjustment an increase to Statutory Profit of $19m, made up ofseveral items.
3 ANZ announced on 20 October 2021 Statutory and Cash Profit after tax will be impacted by $129 million of large/notable items in the second half.

Australia and New Zealand Banking Group Limited9/833 Collins Street Docklands Victoria 3008 Australia
ABN 11 005 357 522

CEO COMMENTARY 4•••••Profits grew in Australia Retail & Commercial despite challenges in home loans
processing
New Zealand had one of its strongest years with solid balance sheet momentum
Consistent performance in Institutional with returns again well above the Group costof capital
Expenses tightly managed while increasing investment
Capital managed prudently

ANZ Chief Executive Officer Shayne Elliott said: “This year demonstrated the benefits of ourdiversified portfolio as we provided solid returns for shareholders while also successfully
navigating the continuing impacts of COVID-19 on our customers and our people.
“Australia Retail & Commercial grew lending and customer deposits during the year anddelivered good margin performance across the division. Home loan revenue growth was in
the low double digits. However, second half volumes were impacted by a competitiverefinancing market, customers paying down their loans faster and processing issues. We
have been working on a range of improvements and they are already having a positive
impact on processing times.
“A focus on improving customer outcomes as well as realising the benefits of priorinvestments helped New Zealand deliver one of its strongest performances ever. Homeloans grew 11% while still taking proactive steps to bring balance to the housing market,
such as lifting the deposit required for investor lending. We also maintained our position as
the largest provider of KiwiSaver, growing funds under management by 16% to NZ$19billion.
“Institutional delivered another consistent performance, reflecting the benefits of a simpler,
more diversified franchise. This is a business providing sustainable returns well above theGroup cost of capital. Markets revenue just below $2 billion in the current environment istestament to its strength and diversity as well as prudent risk settings.
“Our progress in simplifying the business drove down the cost of running the bank for thethird consecutive year and we continue to invest in new initiatives at record pace to build astronger base for future growth. We also managed shareholder capital prudently and led theindustry in returning funds to shareholders.
“While we benefitted from a more benign credit environment, indicators such as 90+ days
past due and deferrals performed better than expected and reflected our prudent
management over many years. We recognise the outlook remains somewhat uncertain andwe have more than $4 billion of credit reserves should conditions deteriorate.
“We managed our business against the backdrop of COVID-19. Our employee engagement
remained at historically high levels, even as staff largely worked remotely, and we
supported our customers in need through the reinstatement of loan deferrals as well asproviding finance to increase economic activity,” Mr Elliott said.
DIVIDEND & CAPITAL
Capital management remained a feature with ANZ’s Common Equity Tier 1 Ratio of 12.3%,
remaining ~$6 billion 5 above Australian Prudential Regulation Authority’s ‘Unquestionably
Strong’ benchmark. Combined with solid earnings and improving conditions, the Board
determined a Final Dividend of 72 cents per share (cps) was appropriate, taking the Total
Dividend for 2021 to 142cps, up by 82cps on the prior year.

4 All commentary is presented on a Cash Profit continuing basis excluding large/notable items with growth rates compared with the Full Year ended 30
September 2020 unless otherwise stated.
5 Based on Level 2 CET1 of 10.75%.

In August 2021, ANZ commenced a buy-back of $1.5 billion shares on-market. This
reflected our ability to continue to support our customers while also returning surplus capitalin a prudent, fair and flexible manner. As at 30 September 2021, ANZ is almost half-way
through its current $1.5 billion buyback and will continue to consider the best use of any
surplus capital.
ANZ also announced the Dividend Reinvestment Plan (DRP) will continue to apply for theFinal 2021 Dividend at no discount and that it plans to neutralise the impact of the shares
allocated under the DRP.
CREDIT QUALITY
The total provision result for the full year was a net release of $567 million comprising:••a collective provision (CP) release of $823 million
an individually assessed provision (IP) charge of $256 million

The CP release is due to a combination of factors, with changes to the portfolio volume, mixand risk profile occurring throughout the year, and the economic outlook improving in thefirst half. As at 30 September 2021, the uncertainty arising from extended lockdowns inmajor cities has limited further such releases in the second half.
In general, our customers continued to manage well through the pandemic, leading to a low
IP charge for the full year. Disciplined focus on strategy and customer selection in
Institutional has contributed to this strong result, as has the continued impact ofgovernment and bank support packages. At the end of the financial year, the CP balance of$4,195 million represents additional provisions of $819 million compared with pre-COVID
levels at 30 September 2019.
OPERATIONAL HIGHLIGHTS
Australia Retail & Commercial• Applications for our automated business lending proposition, ANZ GoBiz, have averaged
2,900 per-month since launching in May 2021. GoBiz provides real-time conditional
approval through an on-line platform, including new-to-bank customers.
• Provided 179,000 new home loan accounts in Australia, up 5% from FY20.
• 49% of all retail sales in Australia, including home loans, are now through digitalchannels, up from 40% in FY20.
New Zealand• Maintained market leadership in core product sectors; home loans grew by almost~NZ$10b or 11% with a record ~82,000 new home loan accounts processed and178,000 existing customers re-fixing their home loans during the year.
• Remains the largest KiwiSaver provider with NZ$19 billion under management, anincrease of NZ$2.6 billion or 16% on the previous year.
• 41% of all retail sales in New Zealand, including home loans, are now through digitalchannels, up from 38% in FY20.
Institutional• 24% increase in the volume of payments made by our customers through our digital
payments platform.
• Disciplined expense management with the division achieving 11 consecutive halves ofabsolute cost reduction.
• Transactions processed by ANZ on the New Payments Platform for other banks increased
112% year-on-year.
• Revenue from our Sustainable Finance business up 63% year-on-year; also ranked #1
Market Leader in ESG finance in Australia and New Zealand 6, as well as launching a new
Sustainability-Linked Derivative product across our franchise.

6According to the 2021 Peter Lee Associates Large Corporate and Institutional Relationship Banking Surveys in Australia and New Zealand (customersusing ESG).

Digital & Technology• New savings and deposits proposition being developed as part of ANZx moved to Beta
phase with successful launch of a staff trial.
• Separation of ventures and incubator business, 1835i, to create a stand-alone entity toaccelerate growth and deliver new digital solutions.
• Strong progress on open banking obligations as a CDR Data Holder and on track tocommence data sharing for businesses customers on 1 November 2021.
FURTHER COMMENTS
Mr Elliott said: “We are making good progress in the multi-year transformation of ANZ. We
continue to invest in group-wide automation, cloud migration and digitisation to enable low
cost, sustainable customer growth.
“In Australia, we are building growth-oriented retail and small business propositions centredaround delivering compelling digital offerings that will improve the financial wellbeing of ourcustomers and drive long-term customer and revenue growth. We have our eye on the longterm opportunity and made significant progress and these investments, known internally as
ANZx, will become more visible to customers into 2022.
“New Zealand is expected to continue to deliver robust returns and maintain its strong
market position.
“Institutional is now a better-balanced, more predictable and higher returning business. We
are in a strong position to take advantage of the structural tailwinds we believe will impact
institutional banking, particularly in a rising interest rate environment and the build out ofour banking platforms business. Changes from the implementation of APRA’s proposed
capital reforms are also likely to be a further tailwind for Institutional.
“Sustainable finance will be one of the mega-trends to impact the global economy in thenext few years. Given our broad international network and leadership in institutionalbanking, we believe we are the best-placed of the domestic banks to support the economictransition. In fact, we have been operating in the sustainability business since it emerged
and we’re well on target to provide $50 billion worth of sustainable finance solutions by
2025.
“Experience tells us the real impacts of COVID-19 will not be fully understood until at least
the end of 2022, however we’re well positioned financially and culturally to respond. There
will be opportunities that arise and we are investing for growth with the mindset and agility
to continue to deliver for customers, shareholders and the community.
“Finally, I would also like to acknowledge our 40,000 people who have been unwavering in achallenging and at times confronting environment,” Mr Elliott said.
An interview with Shayne Elliott can be found at bluenotes.anz.com.
For media enquiries contact:

For analyst enquiries contact:

Stephen Ries
Head of Corporate Communications
Tel: +61 409 655 551

Jill Campbell
GGM Investor Relations
Tel: +61 3 8654 7749

Nick Higginbottom
Senior Manager Media Relations
Tel: +61 403 936 262

Cameron Davis
Executive Manager Investor Relations
Tel: +61 3 8654 7716

Approved for distribution by ANZ’s Continuous Disclosure Committee