ContentsIntroduction

Management

Social (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

Total Quality Assurance
Basic Approach

TOPPAN’s Total Quality Assurance in Business Activities

Approach

Quality assurance for products at the TOPPAN Group is aconcern for every department, not only the departments directly
responsible for production. Departments involved in marketing,

Shipment● Have we properlyactivity (“total quality assurance”) and strive to improve productquality and manage product safety throughout the Group.

Inspection

inspected the product?

● Have we achieved theQuality management
systems(QMS)

Production

proper quality thecustomer requires?

Constant maintenancefor equipment reliability

For the maintenance and improvement of product quality,
we have established a Basic Stance on Product Safety
Management and a set of Basic Guidelines on Product Safety
Management to securely manage the safety of the products weproduce.

Basic Stance on Product Safety Management

荷● Have we delivered the product on time?

R&D, planning, design, sales, and shipment all contribute toquality. This is why we describe quality assurance as a total

出● Have we assembled an appropriate shipping system?

● Have we designed the productTotal productive
maintenance(TPM)

Designproperly in light of the quality,
cost, and delivery requirements?

● Have we accurately calculated

costs based on the required quality?

We promote product safety management throughout the Group

High-quality
products createdwith people,equipment,and systems

QMS formulation andprocess standardization

Total optimization,standardization

Nurturing of personnel who canstrictly assess equipment conditions
and product quality
Estimate▼

Receipt ofOrderPlanning● Do we have a proper grasp of the customerʼs demands?

● Have we uncovered needs the customer was unaware of ?
● Do we have the technical development capabilities toby securing safety and improving the quality of our products

create new production methods?

based on the Basic Principles of Conduct Guidelines and theprinciples of corporate social responsibility as a protector ofuser* safety and health.
*User: Includes both customer companies and end-user consumers.

 ore details on the Basic Stance on Product Safety Management andM
the Basic Guidelines on Product Safety Management
https://www.holdings.toppan.com/en/about-us/our-corporate-approach/productsafety.html

79

Sustainability Report 2023

Contents

Introduction

Management

Social (S)Environment (E)Governance (G)Recognition / Assurance

Human Assets | Diversity & Inclusion | Human Rights | Employee Health & Safety / Work-Life Balance | Supply Chain Management | Research and Development | Intellectual Property | Total Quality Assurance | Engagement | Social Contribution Activities

Promotion FrameworkPromotion framework

SystemBusiness divisions across the Group have established ISO-9001-and partner companies as entities qualified to engage in thepartners can manufacture containers and packages only after

manufacture of food containers/packages and healthcare

undergoing audits with checklists in conformance with theproducts according to the exacting quality-assurance levels

Quality Assurance Guidelines for Food Packaging. Accreditation

required for safety and sanitation.

audits for packaging operations were carried out at 13 sites

compliant quality management systems (QMS) to sustain

inside and outside of the Group in fiscal 2022. The accreditation

product safety management. They strive to constantly improvesystem for approving production via audits has also been applied

their QMS to assure the quality of their products.
The Quality Assurance Center in the Manufacturing
Management Division holds annual seminars on ISO 9001 forbusiness division personnel and annual training sessions todevelop internal auditors, to improve the effectiveness of QMS
operated throughout the Group.

Activity Results

to the healthcare business. Accreditation audits were conducted

Activity results, performance dataEnhancing Quality Management Systems

https://www.holdings.toppan.com/ja/about-us/our-corporate-approach/iso/iso9001.
html

Management to assure safety management for the products wemanufacture.
All Group sites work to continuously improve theeffectiveness of the quality management systems (QMS) theyThe quality assurance department in each business division

have formulated under ISO 9001 to sustain product safety

handles customer complaints and claims regarding ourmanagement. Training seminars to develop QMS internal

products. When a serious product-related incident occurs, weauditors are held at every business division across the Group.

set up an emergency taskforce in line with our rules on risk

In fiscal 2022, a total of 265 seminar participants learned

management to rapidly and properly handle the issue, giving the

how to effectively use internal audits to detect potential defects

top priority to user safety. We have also formulated rules onin a QMS. The Quality Assurance Center assesses thecorrective actions for claims from customers in accordance witheffectiveness of the QMS at each Group site and provides

ISO 9001. Based on these rules, the quality assurance

guidance to shore up the weaknesses identified in their QMS

departments determine fundamental causes, take optimalprocesses.

countermeasures, and prevent recurrence through thestandardization of corrective actions.

Quality management assessments were held at 43 sites
within the Group in fiscal 2022.

The Quality Assurance Center compiles monthly data on
customer claims and cases of product quality loss from businessdivisions across the Group and monitors the progress ofimprovement activities. For serious product-related incidents,Audits for Food Filling / Packing and HealthcareBusinesses

We have established the Basic Stance on Product Safety
Management and the Basic Guidelines on Product Safety ore details on our ISO 9001 accreditation and certification (inMJapanese)

at nine sites inside and outside of the Group in fiscal 2022.

Audit Points
・Agreements with clientcompanies
・Quality assurance systems
・Design of products andservices
・Management ofequipment and inspection
devices・Management of safety andsanitation
・Steps to prevent theadmixture of different
products
・Steps to safeguard against
insect infestations

・Steps to prevent theadmixture of foreign
substances・Steps to prevent theoutflow of defective
products・Steps to prevent
contamination
・Traceability
・Food defense
・Education and training
・Maintenance of systems
and frameworks for
product safety and quality

Operational Sites Audited
Tier 1 food filling/packing businesses
5 sites run by manufacturing subsidiaries

Accreditation System for Food Packaging andHealthcare Products

the center checks the validity of recurrence-prevention measures

Food packaging requires exacting quality assurance for safety

and the status of efforts to sustain those measures. We have also

and sanitation. We have adopted a production approval system

adopted a production approval system to accredit TOPPAN sites

to ensure that the production sites of TOPPAN and business80

8 sites run by production business partners
Healthcare businesses
5 sites run by manufacturing subsidiaries
4 sites run by production business partners

Sustainability Report 2023