Having trouble using the telephone?
Phone family, friends or vital services even if you
have a hearing, speech or physical disability.
Minnesota Relay is a free service, providing full telephone accessability foranyone who is hard of hearing, deaf or speech disabled, through the use of
specially trained communications assistants (CA).
• Available 24 hours a day, 365 days a year.

• Call next door or internationally.

• Calls are 100% confidential.

Now it is easier than ever to make a Minnesota Relay call.

Just dial 711.

Once connected to the service, tell the CA the type of relay call you want to make.
Or, dial the specific toll-free number for the type of relay call you want to make.

SERVICES AVAILABLETEXT TELEPHONE (TTY)
1-800-627-3529: Allows anyone who isdeaf, hard of hearing, or speech disabled
to use a TTY to communicate withanyone using a standard telephone.

VOICE CARRY OVER (VCO)
1-877-627-3024: Allows anyone who
has difficulty hearing on the phone tovoice conversations directly to a hearing
person. Requires a special phone.

STANDARD TELEPHONE
1-800-627-3529: A hearing person
uses a standard telephone to place arelay call and easily converse with aperson who is deaf, hard of hearing orspeech disabled.

2 LINE VOICE CARRY OVER
(VCO) 1-866-855-4611: Allows a VCO
user to use one phone line for speaking
directly to the other person, and asecond line to receive the CA’s typed
response from the other person.
Requires additional service andequipment.

CAPTIONED TELEPHONE(CAPTEL™): CapTel allows a person
who has hearing loss to receive wordfor-word captions of phone conversations. Captions are displayed on theCapTel phone’s display screen so theuser can read the words while listening to the voice of the other party.
CapTel phone required. If you wish tocontact someone who uses a CapTelphone, dial 1-877-243-2823.
HEARING CARRY OVER (HCO)
1-800-627-3529: Allows a hearing person with very limited or no speechcapabilities to make a phone call.
Requires a special phone.

SPANISH RELAY 1-877-627-5448:
The CA relays calls between a Spanish
speaking person with a hearing or
speech disability and a Spanish speaking hearing person.
SPEECH-TO-SPEECH (STS)1-877-627-3848: Allows a person who
has difficulty speaking or being understood on the phone to communicate
using his/her own voice or voicesynthesizer.

COMPUTER (ASCII) 1-800-627-3537:
Set communications software to thefollowing protocols: speeds ranging
from 300 to 2400; 8 Bits; No Parity; 1
Stop Bit; Full Duplex. When calling at
a rate of 300 or below, follow the above
using Half Duplex.
900 PAY-PER-CALL SERVICES
1-900-230-3324: Allows a relay user
to connect to any pay-per-call service.

TELEPHONE EQUIPMENTDISTRIBUTION(TED) PROGRAM
The TED Program provides free,specialized phone equipment toincome eligible Minnesotans who
have trouble using the telephone
because of a hearing, speech or
physical disability.
More Information:
1-800-657-3663 (voice)
1-888-206-6555 (TTY)
www.tedprogram.org.

IMPORTANT INFORMATIONEMERGENCY ASSISTANCE: TTY callers should dial 911 directly. All 911 centers are equipped to handle TTY calls.
Minnesota Relay can process emergency calls, but doing so may delay the response to your call.
BILLING OPTIONS FOR LONG DISTANCE RELAY CALLS:• Direct• Pre-paid calling card

• Collect• Carrier calling card

• Third party billing

FILING A COMPLAINT: 1-800-657-3775 (voice/TTY). Provide the date and time of the Relay call, the CA’s ID number
and nature of your complaint. You may also file a Relay complaint with the Federal Communications Commission at
1-888-225-5322 (voice), 1-888-835-5322 (TTY) or www.fcc.gov/cbg/complaints.html.
More Information:www.mnrelay.org or 1-800-657-3775 (voice/TTY)