Are you having trouble using the telephone due to a hearing or speech disability?
Minnesota Relay is a free telephone service that uses specially trained communications assistants to facilitate telephone calls between
people with hearing and speech disabilities and other individuals. Calls can be made to anywhere in the world, 24 hours a day, 365 days ayear. All calls are completely confidential. To make a relay call dial 7-1-1. Once connected to the relay service, tell the communications
assistant the type of relay call you wish to make. Or, you may dial the specific toll-free number for the type of relay service.

For More Information on
Minnesota Relay Services
www.mnrelay.org
1-800-657-3775

Captioned Telephone Service (CTS)CTS uses a special telephone with a text display screen so that a person who is hard of hearing canlisten to and read captions of everything the other person on the call says. You speak directly to theother person on the call, and a relay communications assistant transcribes everything the other personsays into captions, which appear on the display screen of your CTS phone.

Emergency Assistance
TTY callers should dial 9-1-1
directly in an emergency.
All 9-1-1 centers areequipped to handle TTY calls.
Minnesota Relay can process
emergency calls, but thismay delay the response toyour call.

Internet Protocol Captioned Telephone Service (IP CTS)Internet-based forms of CTS are available for those who would like to use CTS on a computer, tablet, orsmartphone. Go to: www.fcc.gov/consumers/guides/internet-protocol-ip-captioned-telephone-service.

To file a Complaint
Regarding Minnesota Relay
1-800-657-3775
Email: mn.relay@state.mn.us
You will need to provide :thedate and time of the relay
call, the calling from and tophone numbers, the CA’s
identification number, andthe nature of your complaint.
You may also file a complaint
with the Federal
Communications Commissionwww.fcc.gov/complaints
Voice: 1-888-225-5322
TTY: 1-888-835-5322
ASL via VP: 1-844-432-2275

TELEPHONE EQUIPMENT
DISTRIBUTION (TED)
PROGRAMThe TED Program provides
free specialized
telecommunications
equipment to income eligible
Minnesotans who are having
trouble using the telephone
due to a hearing, speech or
physical disability.
mn.gov/deaf-hard-of-hearing
Voice: 1-800-657-3663
ASL via VP: 1-866-635-0082

Computer (ASCII): 1-800-627-3529
Computer users can access Minnesota Relay. Set your communications software to the following
protocols: speeds ranging from 300 to 2400; 8 Bits; No Parity; 1 Stop Bit; Full Duplex. When calling at a
rate of 300 or below, follow the above using Half Duplex.
Hearing Carry Over (HCO): 1-800-627-3529
HCO allows a person who can hear clearly but who has very limited or no speech capability to makephone calls. Using a special text telephone, you type your conversation for the relay communications
assistant to read to the other person, and listen directly to the other person’s response.
Hearing User: 1-800-627-3529
A hearing person may use a standard telephone or mobile phone to place a relay call and speak with aperson who is deaf, hard of hearing, or speech disabled.
Internet Protocol (IP) Relay
IP Relay combines text-based relay service with the ease of the Internet – no need for a TTY. You areable to make your relay call using a computer, laptop, tablet, or smartphone.
Go to: www.sprintrelay.com.
Spanish Relay: 1-877-627-5448
Spanish speaking persons with a hearing or speech disability are able to make relay calls. This is not atranslation service – both parties must speak Spanish, and at least one party must have a hearing or
speech disability.
Speech-to-Speech (STS): 1-877-627-3848
STS allows a person who has difficulty speaking or being understood on the phone to communicate
using his or her own voice or voice synthesizer. The communications assistant revoices your words sothat the other person on the call can understand them, and the other person speaks directly to you.
Text Telephone (TTY): 1-800-627-3529
This service allows a person who is deaf, deafblind, or speech disabled to use a TTY to communicate
with the other person on the call.
Video Relay Service (VRS)
VRS allows a person who uses American Sign Language (ASL) to communicate over the phone. The VRS
user connects to the relay communications assistant via an Internet-enabled device with a video
camera. The communications assistant relays the conversation back and forth between the parties – inASL with the VRS user and by voice with the called party.
Go to: www.fcc.gov/consumers/guides/video-relay-services.
Voice Carry Over (VCO): 1-877-627-3024
VCO allows a person with a hearing disability, but who wants to use his or her own voice, to speak
directly to the other party. The communications assistant then types the other party’s response, which
is displayed on the VCO user’s text telephone.
1/2020