標識・約款・旅行条件書

募集型企画旅行契約の部
Chapter 1: General Provisions
Article 1: (Applicable Scope)i)Contracts related to solicited package tours entered into by our company and travellers (hereinafter referr

ed to as "solicited package tour contracts") shall be governed by the provisions of these terms and conditions.
Matters not stipulated in these terms and conditions shall be governed by laws or generally established customs.
ii) Even if our company enters into special agreements in writing within the scope that does not violate laws anddoes not disadvantage the traveller, contrary to the provisions of the preceding clause, such special agreements sh
all take precedence.

Article 2: (Definition of Terms)i)

In these terms and conditions, "solicited package tour" refers to a plan created by our company in advancefor the recruitment of travellers, outlining the destination, schedule, transportation or accommodation services
that travellers can receive, as well as the amount of travel expenses payable by travellers to our company, andexecuting the travel based on this plan.
ii) In these terms and conditions, "domestic travel" refers to travel within this country only, while "overseas trav
el" refers to travel outside of this country.
iii)

In this section, "communication contract" refers to a solicited package tour contract concluded by meansof communication such as telephone, mail, fax, internet, or other communication methods between our compan
y or companies selling our solicited package tours on behalf of our company and card members of credit cardcompanies affiliated with our company (hereinafter referred to as "affiliated companies"). This contract involves
the rights or obligations related to travel expenses based on the solicited package tour contract held by our company, settled according to the card member agreement of the affiliated company, beyond the date when suchrights or obligations should be fulfilled, with the traveller’s prior consent. This contract relates to the paymentof travel expenses as outlined in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article
19, Paragraph 2 of this solicited package tour contract.
iv)

In these terms and conditions, "card usage date" refers to the date on which the traveller or our company

is obligated to fulfil payment or refund obligations related to travel expenses based on the solicited package
tour contract.

Article 3: (Contents of Travel Contract)i)

Our company undertakes the arrangement and management of itineraries to ensure that travellers, as per

the solicited package tour contract, receive services related to transportation, accommodation provided by transportation/accommodation facilities, and other travel-related services (hereinafter referred to as "travel services") in accordance with the travel schedule determined by our company.

Article 4: (Arrangement Agents)i)

In fulfilling the solicited package tour contract, our company may delegate all or part of the arrangements

to other travel agencies within or outside Japan, individuals or entities conducting arrangements as a business,or other assisting parties.

Chapter 2: Contract Conclusion
Article 5: (Application for Contract)i)

Travelers intending to apply for a solicited package tour contract with our company must fill in the designat

ed application form (hereinafter referred to as the "application form") with the specified details and submit it
to our company along with the application fee separately determined by our company.
ii)

Travelers intending to apply for a communication contract with our company, despite the provisions of thepreceding clause, must notify our company of the name of the solicited package tour, the start date of the travel, membership number, and other details (hereinafter referred to as "membership number, etc.").
iii)

The application fee from the first clause will be handled as part of the travel cost, cancellation fee, or penalty fee.
iv) Travelers requiring special consideration during participation in the solicited package tour must declare thisat the time of application. In such cases, our company will accommodate this to the extent possible.
v)

Costs incurred by our company for special measures taken for the traveller based on the declaration in thepreceding clause shall be borne by the traveller.

Article 6: (Reservation via Telephone or Other Means)i)

Our company accepts reservations for solicited package tour contracts via telephone, mail, fax, internet, orother means of communication. In this case, a contract is not concluded at the time of reservation. After ourcompany notifies acceptance of the reservation, the traveller must, within the period specified by our company,
submit the application form and application fee or notify the membership number, etc., in accordance with Article 5, paragraph 1 or 2.
ii)

When the application form and application fee are submitted or the membership number, etc., is notified as

per the preceding paragraph, the order of concluding the solicited package tour contract will be based on theorder of acceptance of the respective reservations.
iii)

If the traveller fails to submit the application fee within the period specified in paragraph 1 or does not not

ify the membership number, etc., our company will treat it as if there was no reservation.

Article 7: (Refusal to Conclude the Contract)i)

Our company may refuse to conclude a solicited package tour contract in the following cases:ii)

When the prospective traveller does not meet the explicitly stated conditions for participating travellers, su

ch as gender, age, qualifications, skills, or other criteria.
iii)

When the number of applicants reaches the planned recruitment number.

iv)

When the traveller may cause inconvenience to other travellers or obstruct the smooth execution of group

activities.
v)

When attempting to enter into a communication contract, and the traveller’s credit card is invalid or unab

le to settle all or part of the obligations related to the travel cost according to the rules of the affiliated compa
ny's card member agreement.
vi)When the traveller is recognized as a member of organized crime syndicates, related parties, or other antis

ocial forces.
vii)

When the traveller engages in violent demands, unjust demands, threatening or violent behaviour in relation to transactions, or similar acts toward our company.
viii)

When the traveller spreads rumours, uses deceit or coercion, or engages in acts damaging our company's

credibility or interfering with our business.
ix)

When there are other operational reasons at our company's discretion.

Article 8: (Timing of Contract Conclusion)i)

A solicited package tour contract is considered formed at the time when our company accepts the applicat

ion and acknowledges receipt of the deposit as stipulated in Article 5, Section 1.
ii)

In the case of a communication contract, notwithstanding the provisions of the preceding section, the contr

act is considered formed when the notification of our company's acceptance reaches the traveller.

Article 9: (Provision of Contract Documents)i)

Promptly following the conclusion of the contract as defined in the preceding article, our company shall prov

ide the traveller with a written document (hereinafter referred to as the "contract document") containing detailsof the travel itinerary, the content of travel services, the travel cost, other travel conditions, and matters related
to our company's liability.
ii)

The scope of travel services for which our company is obligated to make arrangements and manage the iti

nerary, pursuant to the solicited package tour contract, shall be as stated in the contract document referred toin the preceding section.

Article 10: (Confirmation Document)i)

If the confirmed travel itinerary or the names of transportation or accommodation facilities cannot be speci

fied in the contract document as per the preceding article, we will provide, in the said contract document, a limi
ted list specifying the intended accommodation facilities and the names of transportation facilities significantly
important for display. Subsequently, after the issuance of the contract document and until the date specified
in the document, which is the day before the start of the trip (or seven days before the start of the trip in thecase where the application for the solicited package tour contract is made after the day before the travel startdate, counting back from the day before the travel start date), we will provide a document detailing the confir
med status of these arrangements (hereinafter referred to as the "confirmation document").
ii)

In the event of inquiries from travellers who wish to confirm the arrangements as described in the preceding section, even before the issuance of the confirmation document, we will promptly and appropriately respondto such inquiries.
iii)

Upon providing the confirmation document as per section 1, the scope of travel services for which we are

obligated to make arrangements and manage the itinerary, as defined in the preceding Article 9 section 2, will

be specifically identified in the said confirmation document.

Article 11: (Utilization of Information and Communication Technology)i)When seeking to enter into a solicited package tour contract, we will, with the prior consent of the traveller,

provide the necessary information (referred to herein as "stated details") that should be included in the docum
ent, contract document, or confirmation document containing the travel itinerary, details of travel services, trav
el costs, other travel terms, and the company's responsibilities using methods involving information and commu
nication technology, in place of physically providing the document to the traveller. We will confirm that the stated details have been recorded in a file within the communication device used by the traveller.
ii)

In cases where the file for recording the stated details within the traveller’s communication device is notavailable, we will record the stated details in a file within our communication device (limited solely for the travell
er’s use), and then confirm that the traveller has accessed and reviewed the stated details.

Article 12: (Travel Costs)i)

The traveller must pay the travel costs, as specified in the contract document, to the company by the deadli

ne indicated in the document, up until the commencement date of the trip.
ii)

In the case of a communication contract, the company will accept payment of the travel costs specified in

the contract document via the affiliated company's card without the traveller’s signature on the designatedslip. Furthermore, the date of card usage shall be considered the date of contract establishment for the trip.

Chapter 3: Changes to the Contract.
Article 13: (Modification of Contract)i)

If unavoidable situations such as natural disasters, civil disturbances, wars, interruptions in travel services provided by transportation or accommodation facilities, orders from government authorities, or other reasons beyond our control occur, affecting the safety and smooth execution of the trip, we may need to modify the deta
ils of the contract (hereinafter referred to as "contract details") to ensure the safe and smooth execution of the trip. In such cases, we will promptly explain to the travellers the reasons that are beyond our control and thecausal relationship with these circumstances and provide details of the changes to the travel schedule and services. However, in emergencies, explanations may be provided after the modifications have been made if the sit
uation demands immediate action.

Article 14: (Change in the Amount of Travel Costs)i)

In cases where the applicable fares or charges (hereinafter referred to in this article as "applicable fares or

charges") applied to the transportation means used to conduct the organized travel vary significantly, exceeding
the normally anticipated amount due to considerable changes in economic conditions or other factors from the point they were explicitly indicated during the recruitment of the organized travel as valid and announced, theCompany may increase or decrease the amount of travel costs within the range of the said increase or decrea
se.

ii)

In the event that the Company increases the travel cost in accordance with the provisions of the preceding

paragraph, the Company shall notify the traveller of such increase no later than fifteen days counting backwar
d from the day before the start date of the travel.
iii)

When the Company reduces the applicable fares or charges as stipulated in paragraph 1, the Company sh

all decrease the amount of travel costs by the amount of such reduction as provided in the same paragraph.
iv)

In cases where there is an increase or decrease in the expenses required for the implementation of the travel due to changes in the contract content based on the provisions of the preceding article (including cancellat
ion fees, default fees, or other expenses already paid or to be paid in the future for travel services that were not provided due to such changes in the contract content), the Company may change the amount of travel costs
within the range of such changes in expenses.
v)

If the number of persons utilizing transportation means, accommodation, or other facilities differs and suchdifferences are indicated in the contract document for the organized travel, the Company may change the amount of travel costs as stipulated in the document in the event of changes in the number of persons utilizing su
ch facilities, irrespective of reasons attributable to the Company, after the conclusion of the organized travel contract.

Article 15: (Replacement of Traveler)i) A traveller who has concluded an organized travel contract with the Company may transfer their contractual
position to a third party with the consent of the Company.
ii)

When a traveller seeks the consent as stipulated in the preceding paragraph, they must fill in the required

details on the Company's designated form and submit it to the Company along with the prescribed fee.
iii)

The transfer of the contractual position as stipulated in paragraph 1 shall take effect upon the Company's

consent thereafter. Subsequently, the third party who receives the transfer of the contractual position shall inh
erit all rights and obligations concerning the traveller’s relevant organized travel contract.

Chapter 4: Termination of Contract
Article 16: (Right of Termination for Traveler)i) A traveller may, at any time, terminate the organized travel contract by paying the cancellation fee as stipula
ted in Appendix 1 to the Company. In the case of terminating a communication contract, the Company will accept the payment of the cancellation fee through the affiliated company's card without the traveller’s signature.
ii)

Notwithstanding the provisions of the preceding paragraph, a traveller may terminate the organized travel

contract without paying the cancellation fee before the start of the trip in the following cases:
1

When the contract details have been modified by the Company. However, this applies only to changes listed

in the important items or other significant modifications as stated in Appendix 2.
2When the travel cost has increased based on the provisions of Article 14, paragraph 1.

3

In cases where natural disasters, political upheavals, riots, discontinuation of travel services by transportation/accommodation providers, official orders, or other circumstances make it extremely impossible or highly likel
y that the travel will not be conducted safely and smoothly.

4 When the Company fails to provide the confirmed document by the deadline specified in Article 10, paragra
ph 1.
5When, due to reasons attributable to the Company, the implementation of the trip according to the travel iti

nerary specified in the contract document becomes impossible.
iii)

Even after the start of the trip, a traveller, without paying the cancellation fee, may terminate the part of the contract for which they cannot receive the specified travel services due to reasons not attributable to themor when informed by the Company.
iv)

In the event described in the preceding paragraph, the Company shall refund the amount related to the portion of the travel services that cannot be received by the traveller from the travel cost. However, if the situatio
n does not arise from reasons attributable to the Company, the refunded amount to the traveller will be calcula
ted by deducting the cancellation fee, default fee, or other expenses that have been or are required to be paid
for the respective travel services from the mentioned amount.

Chapter 4: Termination of Contract by the Company - Termination before the Start of
the Trip
Article 17: (Right of Termination by the Company)i)

The Company may terminate the organized travel contract before the trip begins, providing reasons to thetraveller in the following cases:
1

When it's found that the traveller does not meet the pre-specified conditions for gender, age, qualifications,skills, or other conditions for participating travellers.
2When, due to illness, absence of necessary caregivers, or other reasons, it's acknowledged that the travellercannot endure the journey.
3

When the traveller is deemed to cause inconvenience to other travellers or hinder the smooth implementati

on of group travel.
4

When the traveller demands a burden beyond a reasonable scope concerning the contract details.

5

When the number of travellers does not reach the minimum number specified in the contract document.

6

When essential conditions for the trip, such as necessary snowfall for ski trips, as expressly stated at thetime of contract, are highly unlikely to be fulfilled.
7

When circumstances like natural disasters, political upheavals, riots, discontinuation of travel services by transportation/accommodation providers, official orders, or other reasons beyond the Company's control make it
extremely likely or impossible to conduct the trip safely and smoothly as per the specified travel itinerary in thecontract document.
8When, in the case of a communication contract, the traveller’s credit card becomes invalid, making it impo

ssible for them to settle part or all of the obligation related to travel expenses according to the card membersh
ip agreement of the affiliated company.
9

When it's discovered that the traveller falls under any of the items from 7.5 to 7.9 of Article 7.

ii)

If the traveller fails to pay the travel cost by the deadline specified in Article 12, paragraph 1, it will be cons

idered that the traveller has terminated the organized travel contract from the day following the deadline. In this case, the traveller must pay a default fee equivalent to the cancellation fee specified in the preceding article
to the Company.

iii)

In attempting to terminate the organized travel contract due to the reasons listed in paragraph 1, item 5,

the Company will notify the traveller of the trip's cancellation before the day preceding the trip's start date, cou
nting thirteen days in the case of domestic travel (three days for day trips) and twenty-three days in the caseof overseas travel (thirty-three days for trips starting during peak times as specified in Appendix 1).

Article 18: (Company's Termination Right - Termination after the Start of the Trip)i)

The Company may, even after the trip has started, explain reasons to the traveller and partially terminate the organized travel contract in the following cases:
1

When, due to illness, absence of necessary caregivers, or other reasons, it's acknowledged that the travellercannot continue the trip.
2

When the traveller disrupts the discipline of group activities through defiance of Company instructions by

guides or other designated personnel essential for the safe and smooth execution of the trip, or when the trav
eller assaults or threatens guides, other travellers, or accompanying personnel, thereby obstructing the safe and smooth execution of the trip.
3

When it's discovered that the traveller falls under any of the items from 7.5 to 7.7 of Article 7.

4

When circumstances like natural disasters, political upheavals, riots, discontinuation of travel services by transportation/accommodation providers, official orders, or other reasons beyond the Company's control makethe continuation of the trip impossible.
5

If the Company terminates the organized travel contract based on the preceding clause, the contractual relationship between the Company and the traveller shall only be extinguished for the future. In this case, it shallbe deemed that valid payment has been made for the Company's obligations regarding travel services alreadyprovided to the traveller.
ii)

In the case mentioned above, the Company shall refund the traveller by deducting from the portion of thetravel cost related to the travel services not yet received by the traveller, the amounts for cancellation fees, default charges, or any other expenses already paid or to be paid in relation to the services yet to be provided.

Article 19: (Refund of Travel Cost)i)

In cases where the travel cost has been reduced according to the provisions from Article 14, Clauses 3 to

5, or when the organized travel contract has been terminated according to the preceding three articles, if there
arises an amount to be refunded to the traveller, the Company shall refund said amount to the traveller withinseven days from the day following the termination in the case of pre-trip termination, or within thirty days fromthe day following the travel end date specified in the contract in the case of post-trip termination.
ii)

In the event of a contractual agreement between the traveller and the Company via communication, and wh

ere the travel cost has been reduced according to the provisions from Article 14, Clauses 3 to 5, or when thecommunication contract has been terminated according to the preceding three articles, if an amount is to berefunded to the traveller, the Company shall refund said amount to the traveller in accordance with the affiliate
d company's card member regulations. In this case, the Company shall notify the traveller of the refundable amount within seven days from the day following the termination in the case of pre-trip termination, or within thirt
y days from the day following the travel end date specified in the contract in the case of post-trip termination,and the day of issuing said notification shall be considered as the card usage date.
iii)

The provisions of the preceding two clauses shall not hinder the traveller or the Company from exercising

the right to claim damages as stipulated in Article 27 or Article 30, Clause 1

Article 20: (Arrangements for Return Journey After Contract Termination)i) In the event that the Company terminates the organized travel contract after the commencement of the trip
according to Article 18, Clause 1, Items 1 or 4, the Company shall arrange necessary travel services for the traveller to return to the departure location upon the traveller’s request.
ii)

In cases mentioned in the preceding clause, all expenses required for the return journey to the departure

location shall be borne by the traveller.

Chapter 5: Group Contracts
Article 21: (Group Contracts)i) In cases where multiple travellers applying for an organized travel contract with the same itinerary simultane
ously designate a responsible representative (hereinafter referred to as the "contracting party"), the provisionsof this chapter shall apply to the conclusion of the organized travel contract.

Article 22: (Contracting Party)i)

Except in cases where a special agreement has been made, the Company shall consider the contracting par

ty to possess full agency rights regarding the conclusion of organized travel contracts for the travellers compr
ising the group or organization (hereinafter referred to as "constituents"). All transactions concerning travel services related to the group or organization shall be conducted with the contracting party.
ii)

The contracting party must submit a list of constituents to the Company by the date specified by the Com

pany.
iii)

The Company shall not be held responsible for any debts or obligations that the contracting party currentl

y owes or may owe to the constituents concerning travel services related to the group or organization.
iv) In cases where the contracting party does not accompany the group or organization, the Company shall co
nsider the constituents previously appointed by the contracting party as the contracting party after the comme
ncement of the trip.

Chapter 6: Itinerary Management
Article 23: (Itinerary Management)i)

The Company shall endeavour to ensure the safe and smooth implementation of the traveller’s journey and perform the following tasks for the travellers, except in cases where the Company has entered into a different special agreement with the travellers:
1

Take necessary measures to ensure the provision of organized travel services according to the organized

travel contract when it is recognized that the traveller may be unable to receive travel services during the trip.
2

Arrange alternative services if it becomes unavoidable to modify the contract. In doing so, efforts shall bemade to minimize changes to the itinerary and services provided, aligning the modified itinerary and services
as closely as possible with the original ones.

Article 24: (Company's Instructions)i)Travelers must comply with the Company's instructions for the safe and smooth execution of the journey

while traveling in a group from the start to the end of the trip.

Article 25: (Duties of Tour Conductors, etc.)i) Depending on the nature of the trip, the Company may have tour conductors or other personnel accompany
the trip to carry out all or part of the tasks listed in Article 23 and other tasks deemed necessary by the Com
pany in connection with the organized travel.
ii)

The period during which tour conductors or other personnel engage in these duties shall primarily be from8:00 AM to 8:00 PM.

Article 26: (Protective Measures)i) If the Company recognizes that a traveller requires protection due to illness, injury, or other conditions durin
g the trip, necessary measures may be taken. In this case, if it is not attributable to the Company's fault, the exp
enses incurred for such measures shall be borne by the traveller. The traveller must pay the designated expens
es to the Company by the specified deadline using the Company's designated method.

Chapter 7: Responsibilities
Article 27: (Company's Responsibility)i)

When the Company or its arranged agents ("arranged agents" hereafter) causes damage to the traveller int

entionally or due to negligence during the fulfilment of an organized travel contract or delegated arrangements
according to Article 4, the Company is responsible for compensating the incurred damages. However, this isapplicable only if notified to the Company within two years from the day following the date of the damage occu
rrence.
ii)

The Company does not bear responsibility for damages incurred by travellers due to reasons beyond theCompany's or its arranged agents' control, such as natural disasters, wars, riots, cessation of travel services bytransportation or accommodation facilities, official orders, or other causes, except for the cases in the previous
clause.
iii)

For damages concerning baggage as described in the first clause, irrespective of the clause's provisions,the Company compensates up to 150,000 yen per traveller, provided that notification to the Company is madewithin 14 days for domestic travel or 21 days for overseas travel from the day following the damage occurrence (except in cases of the Company's intentional or serious negligence).

Article 28: (Special Compensation)i) Irrespective of whether the Company's responsibility arises from the previous article's first clause, the Company shall pay compensation and condolence money to the traveller, as specified in the separate Special Compensation Regulations, for certain damages to life, body, or baggage during participation in an organized travel,
regardless of the Company's liability.

ii)

In cases where the Company is liable under the first clause of the previous article, the compensation payab

le by the Company under this article for the mentioned damages shall be deemed as compensation in connecti
on with the liability for damages to be paid by the Company.
iii)

In cases as described in the previous clause, the Company's compensation payment obligation based on

the first clause shall be reduced only to the extent equivalent to the damages compensation payable by theCompany under Article 27, including the compensation considered as damages compensation based on theprevious clause.
iv) For organized travels conducted by the Company for travellers during participation in additional travel serv
ices with a separate travel fee, it shall be considered a part of the main organized travel contract.

Article 29: (Itinerary Guarantee)i)

In the event of significant changes in the contract details listed in separate Table 2 (excluding changes due

to insufficient seating, rooms, or other facilities provided by transportation or accommodation facilities), theCompany shall pay a change compensation amount calculated by multiplying the rate listed in the lower columnof the same table by the travel fee from the day following the trip's end within 30 days. However, this does not
apply if it's clear that the Company is liable under Article 27's first clause due to the change.

Chapter 8: Settlement Business Security Deposit
Article 31: (Settlement Business Security Deposit)i)

The Company is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyo

da-ku, Tokyo).
ii)

Travelers or organizers who have entered into organized travel contracts with the Company can receive

payment from the aforementioned Japan Association of Travel Agents' deposited settlement business security
deposit up to 14 million yen concerning the rights arising from their transactions until the aforementioned am
ount.
iii)

As per the Travel Agency Law Article 49 Paragraph 1, the Company has deposited a portion of the settlem

ent business security deposit to the Japan Association of Travel Agents and has not deposited a business guarantee deposit under Article 7 Paragraph 1 of the same law.

Table 1 - Cancellation Fees (Related to Article 16, Clause 1)
̶ Cancellation fees for domestic travel
Category

Cancellation fee

a. Subscription Type Organized Tour Contract excluding the following column b(1) In cases where the Contract is cancelled on or after the 20th

Up to 20% of theday (the 10th day in the case of a day trip) from the day immedia

Tour Price

tely preceding the starting day of the Tour (except in the following
cases from (2) through (5)).
(2) In cases where the Contract is cancelled on or after the 7th

Up to 30% of the

day from the day immediately preceding the starting day of theTour Price

Tour (except in the following cases from (3) through (5)).
(3) In cases where the Contract is cancelled on the day

Up to 40% of the Tour Price

immediately before the starting day of the Tour.
(4) In cases where the Contract is cancelled on the starting

Up to 50% of the Tour Priceday of the Tour (except in the following case (5)).
(5) In cases where the Contract is cancelled after the start of

Up to 100% of the Tour Pricethe Tour or the traveler does not participate in the Tour
without notice (no show).
b. Subscription Type Organized Tour Contract with the use

Based on the rules of theof a chartered vessel

cancellation fee for the said vessel

Note: ① The amount of the cancellation fee shall be specified in the Contract Document.
② In applying this Schedule,“After the Start of the Tour”refers to after“The time when the traveler
starts receiving the service”stipulated in Article 2, paragraph 3 of the Rules of Special Indemnity
as attached hereto.

Complaint Submission
If the traveller cannot resolve a complaint related to travel services with our company directly, they can request
assistance for resolution from the following association:
Name: Japan Association of Travel Agents (JATA)
Address: 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Phone: 03-3592-1266
Ehime Shimbun Travel Co., Ltd.
Japan Association of Travel Agents (JATA) Member
Registered Travel Agency by the Commissioner of the Japan Tourism Agency, Registration No. 1819
Administrator: Toshiki Takahashi
Address: 1-12-1 Otemachi, Matsuyama City, Ehime Prefecture, 790-8511
Phone: 089-933-3564
FAX: 089-934-9276"