We are Recruiting! – Manager, Associations
Location
ICS employees work in a predominantly remote work environment. Applicants should be located in North
America or Europe.

The Company
A highly respected player at an international level, International Conference Services Ltd. (ICS), is a
Professional Conference Organizer in business for over 48 years that works with national and international
associations, and organizations, to host conferences, events, and tradeshows. Our work is very purposeful,
and we are truly “connecting people to facilitate change in the world.” With over 100 staff members
working remotely across North America, Europe, and Asia, we are truly an international team, and weleverage the strengths that our diversity brings.

Remote-First Work Environment
ICS employees work in a remote-first work environment. Our employees truly enjoy the flexibility that
remote work brings, and we work hard as a company to stay connected through weekly all-hands
meetings and annual in-person get-togethers.

The Culture
ICS operates in a true “team” environment - trust, support, and empowerment of each other are very
important to our culture. We know that we work better as a team, and we regularly celebrate ourcollective accomplishments. We pride ourselves on being innovative, solutions-oriented and are able tothink outside the box, which keeps us all learning and growing as professionals together. We care deeply
about creating exceptional experiences for our clients and pride ourselves in our many long-term
relationships we have cultivated.

The Role
The Association Manager will work as part of a growing association management team, providing worldclass management services to key ICS association clients.

Responsibilities
The successful candidate will:• Coordinate board and committee meetings including scheduling, preparing materials, taking
minutes and other follow-up as required.
• Administer the election, recruitment and appointment process for all committees and boards.
• Manage general email and phone enquiries, ensuring acceptable response times.
• Participate in weekly calls with various clients and staff teams when required.
• Maintain client records and filings.
• Manage awards programs including marketing of awards, facilitating
nomination/submission/and judging process with Conference Project Manager and clients.

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Manage the membership renewal process, generating and sending correspondence, and giving
regular reports to the clients.
Coordinate member retention activities and support recruitment strategies in partnership withmembership committee(s).
Promote the benefits of membership to existing and prospective members.
Coordinate basic marketing and communications including social media posts, website updates,and email/newsletter campaigns.
Develop and manage budgets.
Manage financial monthly reconciliation.
Prepare regular updates and reports on association activities, including KPI reports tracking
membership, social media growth, and finances.

Education, Experience & Skills Required
The successful candidate will need to possess the following qualifications:• Strong interpersonal skills and comfort speaking to individuals at all levels.
• Ability to multitask, responding to the needs of multiple clients and internal stakeholders in a fastpaced environment.
• Fully computer literate (proficient with Microsoft Office 365, Teams, SharePoint, OneDrive, Zoomand similar) and able to effectively interact with remote clients and teammates across a variety ofchannels including web meetings, instant messaging, phone, and email.
• Reliable daily access to a workspace conducive to performing full-time remote work, including ahigh-speed internet connection. (Note: ICS will provide a laptop and a stipend to help offset officecosts.).
• Fluency in both spoken and written English is essential. Additional languages are a plus.
• Ability to work both independently and as part of a global team.
• Basic understanding of social media channels incl. but not limited to X, Facebook, LinkedIn,
Instagram and YouTube.
• Possession of a valid passport and ability to periodically travel internationally as needed for client
conferences, meetings, and other business, sometimes including nights and/or weekends.
• Ability to occasionally work outside of local business hours, mainly to accommodate interactions
with clients and/or team members across multiple time zones.
The successful candidate will need to possess the following experience:• Prior association/nonprofit/charity industry experience• Proven expertise in project management• Experience in customer/member service and office administration• Cultural sensitivity and experience working with people from a variety of different cultures andbackgrounds
The following experience would be helpful:• Experience working as part of a fully remote team
• Basic HTML, web editing, and/or video editing skills• Experience working with online CRM and/or marketing/mass email management platforms• Familiarity with Personify Wild Apricot association management software or similar platforms

You must also be familiar and have worked with the following tools:• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)• Willingness to learn new software systems as required

The Benefits of Working at ICS••••••

Our employees work remotely on a permanent basis.
As an employee you are provided all hardware including company laptop, monitor, headset,mouse, keyboard, and internet-based phone
In addition to salary, we offer a monthly work from home allowance to help cover the cost of
your home internet and home office expenses
In addition to vacation time, employees receive a paid day off on their birthday each year
Fun in-person employee get togethers each year
ICS prides itself in providing career development opportunities

What’s next?
Please send your resume and cover letter to careers@icsevents.com