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Contents
SECTION I: WELCOME TO ALG! .................................................................................. 4
Our Mission ........................................................................................................................ 4
Location and Campuses ....................................................................................................5
Contact Information .........................................................................................................5Emergency Information ....................................................................................................5
ALG Student Areas ........................................................................................................... 6
Student Area................................................................................................................................................... 6
Student Portal ................................................................................................................................................ 6
Learning Portal ............................................................................................................................................... 6

SECTION II: LIVING IN AUSTRALIA ........................................................................... 7
Student Visa ....................................................................................................................... 7
Cost of Living ..................................................................................................................... 7
Accommodation ................................................................................................................ 8
Transport ............................................................................................................................9
Driving in Australia with an Overseas License ........................................................................................ 9
Public Transport........................................................................................................................................... 10
Bicycle Laws ................................................................................................................................................. 12

Mobile Phone Providers .................................................................................................. 12
Banking ............................................................................................................................. 12
Medical Services .............................................................................................................. 13
Overseas Student Health Cover (OSHC) ................................................................................................. 13
General Practitioners .................................................................................................................................. 13

Mental Health Services ................................................................................................... 13
Legal Services .................................................................................................................. 15
Commonwealth Ombudsman ................................................................................................................... 15
Other Services .............................................................................................................................................. 15
State-Based Services ................................................................................................................................. 15

Emergency Services........................................................................................................ 16
Interpreter Assistance ................................................................................................... 16
Places of Worship............................................................................................................. 16
Library Services ............................................................................................................... 18

SECTION III: WORKING IN AUSTRALIA................................................................... 20
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Visa Restrictions ............................................................................................................ 20
Tax File Number .............................................................................................................. 20
Finding a Job ................................................................................................................... 20
Fair Work Ombudsman ................................................................................................... 20

SECTION IV: STUDYING AT ALG ............................................................................. 22
Student Code of Conduct .............................................................................................. 22
Course Credit .................................................................................................................. 22
Student Requirements .................................................................................................. 23
Attendance...................................................................................................................... 23
Course Progress ............................................................................................................. 23
Assessment Guidelines .................................................................................................. 24
Student Support ............................................................................................................. 25
Non-Academic Support ............................................................................................................................. 25
Academic Support ....................................................................................................................................... 25
Learning Support ......................................................................................................................................... 25
LLN Classes ................................................................................................................................................... 25
Counselling ................................................................................................................................................... 25

Reasonable Adjustment Policy ..................................................................................... 26
Deferral, Suspension or Cancellation Process ........................................................... 26
Compassionate and Compelling Circumstances .................................................................................. 26
Deferrals ........................................................................................................................................................ 26
Suspensions ................................................................................................................................................. 27
Cancellations ................................................................................................................................................ 27

International Student Transfer .................................................................................... 27
Complaints and Appeals Process ................................................................................. 28

SECTION V: FURTHER RESOURCES .......................................................................29
Australian Learning Group (ALG) ............................................................................................................. 29
International Student Education Framework ........................................................................................ 29
Regulatory Bodies ....................................................................................................................................... 29
Study Information ....................................................................................................................................... 29
International Student Organisations ....................................................................................................... 29
English Language Tests .............................................................................................................................30
Tourism and Australian Living ..................................................................................................................30

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SECTION I: WELCOME TO ALG!
Welcome and thank you for choosing to study with Australian Learning Group (ALG).
You’re in the right place!
ALG is a registered training organisation that has been offering high-quality vocational
education and training for over 15 years. ALG offers a range of courses in health andcommunity services from campuses in Sydney, Melbourne, Brisbane and Perth.
We hope that your time at ALG will be a rewarding experience and we look forward toseeing you on campus soon.

Our Mission
Our mission is to nurture and empower students on the path to more meaningful careers.
SPEAK UP, WE LISTENWe believe everyone has a powerful voice and it is up to us to collectively make thosevoices count. We know everyone has a story to tell and we pride ourselves on being able
to listen first before providing the solution. We embrace diversity and actively seek toensure everyone feels comfortable to contribute and feels valued in doing so.
BE A HUMBLE EXPERTWe are knowledgeable, hard working and we believe in being the best at what we do. We
are experts in our field and our teachers have relevant industry experience. We deliver
great education that drives real outcomes. Our work will speak for itself; we don’t need toboast.
SERVE & EMPOWER
We believe that through serving and inspiring students to be their best, we will achieve
our best. We take pride in what we do, create quality experiences for our students andproduce graduates that are ready to join their industry so they can make a positive impact
on the world.
WITH EMPATHY
Our students are our customers, and we treat students like family. We need to be studentcentred and put people first. We always start with empathy, collecting the dots before weconnect the dots. What we do has the potential to change lives. We also believe the way
we deliver our education makes a difference.
BE ORGANISED, BE ACCURATE
Be prepared, do the work, do it right and don’t do it twice. We need to be compliant; weneed to abide by the laws and regulations of our industry, so we need to have our

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attention to detail right. We prioritise good communication and look to be clear and fair ineverything that we do.

Location and Campuses
Sydney•Quay St Campus Building 5B, Level 3, 1-59 Quay Street, Haymarket NSW 2000•

Clarence St Campus Level 1, 225 Clarence Street Sydney NSW 2000•

York St Campus Level 1, 65 York Street Sydney NSW 2000

Melbourne•City Campus Level 6, 601 Bourke Street Melbourne VIC 3000•

Carlton Campus Level 1, 183 Bouverie Street Carlton VIC 3053

Brisbane•Level 4, 243 Edward Street Brisbane City QLD 4000

Perth
•

Lords Recreation Centre 5 Wembley Court Subiaco WA 6008

Contact Information
Office Hours
Available 8:30am – 5:30pm Monday to Friday
Phone
1300 254 000
Email Information
support@alg.edu.au
Websitehttps://alg.edu.au/

Emergency Information
In an emergency situation please contact the following:
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CampusStaff Member

SydneyJosie Faatoafe

Melbourne

Josie Faatoafe

Brisbane

Irwin Swinny

PerthIrwin Swinny

Contact Number

1300 254 000

ALG Student Areas
Student Area
https://alg.edu.au/studentarea/•

Connect with your Student Support Team•

Request forms•

Student resources•

Access to the Student and Learning Portals

Student Portal
https://alg.edu.au/studentportal•

View your timetable•

View your final term results•

Make and view future payments•

Update personal information

Learning Portal
https://alg.edu.au/learningportal•

View your attendance•

Access your course materials•

View and submit your assessments•

View your assessment outcomes and feedback from your trainers•

Communicate with your trainers

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SECTION II: LIVING IN AUSTRALIA
Student Visa
ALG is here to support you on your student visa journey. As an international student, youmust abide by the conditions of your student visa under the Education for Overseas
Students Act 2000.

Visa Issuance
The Department of Home Affairs (DHA) is responsible for issuing visas for entry toAustralia. Where there are changes to your study plans, it is your responsibility as thestudent to advise the DHA.

Visa Conditions
As per the conditions of your visa, you must abide by the following:•

Maintain satisfactory course progress and attendance•

Keep your contact details up to date in the student portal•

Pay your fees on time•

Ensure you have organised Overseas Student Health (OSHC) for your duration inAustralia

Work Conditions
Under a student visa, you can legally work in Australia after your course commences for
up to 40 hours per fortnight. During holidays, there are no limits to the hours you are able
to work.

TPS
As an international student, your prepaid fees are protected under the Tuition Protection
Scheme (TPS). In the unlikely event that ALG is unable to deliver your course in full, youwill be offered a refund. Alternatively, you may be offered enrolment in an alternative
course at no extra cost to you.

Cost of Living
Before coming to Australia, it is important to ensure that you have budgeted andcalculated your living expenses. The Cost of Living Tool is designed to help you discover
how much it would cost to have the lifestyle you choose in Australia. You can compare
accommodation arrangements, transportation options, entertainment activities and much
more.

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Accommodation
When it comes to finding accommodation, you have many options to choose from. Somecommon forms of accommodation for international students include:•

Rentals•

Homestay•

Purpose-built Student Accommodation•

Temporary Accommodation

Private Rentals
Many students choose to live independently in Australia by renting an apartment or ahouse. Students can live alone or with housemates. Real estate agents will advise on thenecessary documents as well as inform how rental payments can be made. You can alsobrowse available private rental accommodation in any chosen area through the following
websites:•

https://www.realestate.com.au/buy•

https://www.domain.com.au/Homestay
Homestay involves living with another family in their home with meals, internet andutilities covered by your host.

Purpose-built Student Accommodation
Around Australia, there are large centres of furnished apartments specifically designed
for students. There are many different companies that provide this form ofaccommodation including:•Campus Living Villages

•

Iglu

•

Student.com•

Urbanest•

UniLodge•

Scape

Temporary Accommodation
Temporary accommodation options include hostels and hotels. Some students opt tobook short term accommodation for when they first arrive so that they can explore
different suburbs before deciding upon a longer term option.
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Transport
Understanding your transport options is an important concept when arriving in a newplace. Australia has a diverse, clean and reliable transport system available for you totravel to and from your place of study.

Driving in Australia with an Overseas License
Throughout Australia, the laws for driving with an overseas licence differ. Please refer tothe relevant section.

SydneyIf you're a tourist or temporary overseas visitor, you can drive in NSW using your overseas
licence as long as you meet certain conditions. However, if your licence is not written in
English, you must also carry an English translation. For more information, see theTransport for NSW website.

Melbourne
If you have an overseas or interstate licence, you'll need to convert to a Victorian licencewithin six months of residing in Victoria. An online conversion tool can be accessed on the
VicRoads website.

Brisbane
If you are visiting Queensland from another country, you can drive if you have a valid
overseas licence. If your licence isn't in English, you should carry a recognised English
translation of it when you're driving. Show this translation to the police when you have toshow your driver licence. For more information please visit the Queensland Government
Website.

Perth
If you are a visitor to Western Australia, you may drive only those vehicles that you areauthorised to drive on your overseas driver's licence, for as long as it remains valid in the
country of issue. If your overseas driver’s licence is not in English, you must carry an
English translation of your driver’s licence with you when you drive. The translation mustbe performed by an authorised NAATI (National Accreditation Authority for Translators
and Interpreters) translator. For more information, visit the Western AustralianGovernment website.

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Public Transport
SydneyTrainsSydney has a robust train network with plenty of stations that connect the Central
Business District (CBD) with the regional areas. The closest train stations to ALG’s Sydney
campuses are Town Hall, Central, Wynyard and Museum. To navigate the Sydney train
network, you can use an Opal card that can be purchased at various locations including
Newsagents or a single-use ticket at the station.
Light RailThe Light rail is a relatively new feature to Sydney’s public transport network, stopping at
a number of popular CBD locations. To travel via light rail, you can use your Opal card.
Buses
There are buses travelling all around NSW and bus stops all around Sydney. To travel via
bus, you can use your Opal card. However, be aware that buses can run late or changeroutes. Please check the https://transportnsw.info/ website for any service interruptions
or download the TripView Lite app which will keep you updated on all public transport
services.
Ferries
The ferry system is a scenic way to travel around the city. The closest ferry wharves to
ALG are Darling Harbour, King Street and Barangaroo. Opal Card can also be used fortravel on Ferries.
Taxis
There are a number of taxi companies operating in Sydney. You can ‘hail’ a vacant taxi inthe street, go to a taxi rank or order one by telephone.

Melbourne
Trams
Melbourne has an extensive tram network that stretches outward from the city centre,with a free tram zone available within the city. To travel via tram, you must use a valid
Myki card. For further information, please access www.ptv.vic.gov.au
Buses
Buses are a suitable way to travel if you live in the outer suburbs of Melbourne. To travel
via bus, you must use a valid Myki card. For further information, please accesswww.ptv.vic.gov.au

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Trains
With 17 different lines, trains are an effective solution for travelling to the outer suburbs.
To travel via train, you must use a valid Myki card. For further information, please accesswww.ptv.vic.gov.au
Taxis
There are a number of taxi companies operating in Melbourne. You can ‘hail’ a vacant taxi
in the street, go to a taxi rank or order one by telephone.

BrisbaneTrainsTrains are the best way to commute to and from suburbs located a long distance out fromthe city centre. There are 11 routes that generally run every 15-30 minutes, and departhourly late at night. To navigate the Brisbane train network, you can use a Go Card which
can be purchased online, at machines or through news agencies.
Buses
There is a multitude of bus routes around Brisbane. There are some free buses looping
around the city during the day. On Friday and Saturday evenings, there are Nightlink
buses operating until early in the morning. To navigate the Brisbane bus network, you canalso use your Go Card.
Ferries
The nine monohull ferries are currently out of service. A network of 23 terminals stretchesfrom The University of Queensland at St Lucia (UQ St Lucia) to Northshore Hamilton.

Perth
Buses
Buses are the recommended travel option for the Perth metro area. However, after
business hours, buses operate less frequently. There are also free CAT bus services
operating in the city centre that can be utilised between 6:50 am and 6:20 pm on
weekdays. To travel via bus, you can get a SmartRider card. For further information aboutbuses in Perth including routes, fares, and timetables see
https://www.transperth.wa.gov.au/
TrainsPerth has 6 train lines operating in a fully electrified, comfortable and clean network. To
travel via train, you can get a SmartRider card.

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Ferries
Ferries depart every half-hour on weekdays, on the hour, from 7am to 7pm daily from theBarrack St Jetty.

Bicycle Laws
Although Australia features extensive bike lanes nationwide, it is illegal to ride in Australia
without a helmet and you must have a light on your bike if you plan to ride at night. If you
intend to travel by bike, ensure that you stay in designated bike lanes while riding andobey all the relevant road rules.

Mobile Phone Providers
There are numerous mobile phone providers in Australia that sell phones, SIM cards andplans. Some of the most popular providers include:•

https://www.vodafone.com.au/•

https://www.telstra.com.au/•

https://www.optus.com.au/mobile•

https://www.tpg.com.au/

Banking
Opening an Australian bank account will enable you to earn money in Australia and easily
access funds without international transfer fees.
Head into your chosen bank with the necessary documentation and identification to open
your account. The major banks in Australia include:•

https://www.commbank.com.au/•

https://www.nab.com.au/•

https://www.anz.com.au/personal/•

https://www.westpac.com.au/•

https://www.stgeorge.com.au/With internet banking set up, you will be able to send or receive money from overseas, pay
for your education services and make day-to-day transactions.

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Medical Services
Overseas Student Health Cover (OSHC)As an international student, you are unable to access health services via Australia’s
Medicare system. Thus, as part of your visa conditions, you must arrange OSHC to cover
the entire period of your stay. OSHC covers in-hospital and out-of-hospital medical
assistance, prescription medications and emergency ambulance assistance. Whenever
you access medical services in Australia, ensure that you take your OSHC card or
information with you as well as photo identification.
OSHC can be obtained from any government approved OSHC provider, including:•Australian Health Management: https://ahm.com.au/•

BUPA Australia: https://www.bupa.com.au/•

Medibank Private: https://www.medibank.com.au/•

Allianz Global Assistance: https://www.allianzcare.com.au/en.html•

nib OSHC: https://www.nib.com.au/overseas-students

All of the above are reputable insurance companies, and we recommend you to shop
around to see the best price you can get for health cover. You are advised to visit thewebsite https://oshcaustralia.com.au/en to compare prices and choose appropriately.

General Practitioners
For most illnesses, you should make an appointment with a general practitioner in yourlocal area or near your respective ALG campus. There are numerous practitioners near all
our campuses.
For more details of local doctor’s services please check:
https://healthengine.com.au/appointments/gp/Australia/NextAvailable

Mental Health Services
ALG Counselling
ALG provides free counselling sessions to all students through AccessEAP who offer
short term, solution-based counselling and coaching, focusing on mental health andwellbeing with the help of a qualified professional counsellor.
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Counselling services can be provided for:•

Personal issues••

Study/ life
effectiveness

Financial and legal
concerns•

Improving yourgrades•

Improving
relationships•

Facing crisis andtrauma•Coping withdeadlines•

Life goals•

Gambling andaddiction•

Trauma, grief andloss•

Communication skills•

LGBTQ support••

Drug, alcohol &substance abuse

Depression andanxiety•

Missing your familyWith over 1600 counsellors available nationally, you have access to confidential
counselling support 24 hours a day, 7 days a week, 365 days a year.

GP Referrals
If you require access to mental health services, you can also make an appointment withyour general practitioner who may refer you to a psychiatrist or psychologist.

Nationwide Organisations
There are also many organisations that can be contacted for support and strategies tohelp you manage your mental health during your stay in Australia.
Lifeline
Lifeline offers crisis support, suicide prevention and mental health support services
across Australia.
•

13 11 14•0477 13 11 14•https://www.lifeline.org.au/

BeyondBlue
Beyond Blue is a free counselling service you can contact ... contact if you areexperiencing depression and anxiety•

https://www.beyondblue.org.au/•

1300 22 4636

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Legal Services
Commonwealth Ombudsman
If a student is not successful in ALG’s internal complaints handling and appeals process,they have the right to access and lodge an external appeal by contacting theCommonwealth Ombudsman who provide free and independent services for overseas
students. For further information, please see https://www.ombudsman.gov.au/How-wecan-help/overseas-students

Other Services
Whilst the Commonwealth Ombudsman is the first preference, there may be situations
where more suitable mediators are required. Students can also contact the following:•

Fair Work Australia•

Industry Associations•

Independent lawyers

In the case where third-party mediation incurs a payment, these costs are to be sharedequally between ALG and the student.

State-Based Services
Redfern Legal Centre (Sydney)
For students based in Sydney, the International Student Legal Service NSW provides freeand confidential legal advice covering a range of issues including complaints about
education providers and student visa issues. For further information, please see:https://rlc.org.au/our-services/international-students
Study Melbourne Student Centre (Melbourne)
The Study Melbourne Student Centre provides general information concerning legal
problems, accommodation and employment for all international students in Victoria. Their
International Student Employment and Accommodation Legal Services offers free andconfidential legal advice, provided by independent lawyers. For further information,please see: https://www.studymelbourne.vic.gov.au/help-and-support/the-law-andmy-rights/legal-advice
Caxton Legal Centre (Brisbane)
Caxton Legal Centre is an independent, non-profit organisation that represents
individuals in a multitude of matters including consumer law. For further information,please see https://caxton.org.au/

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Emergency Services
On-Campus
In the event of an emergency during ALG hours, contact your trainer or report the issue to
ALG staff at the front desk.

Off-Campus
In the event of a life-threatening or urgent emergency outside ALG hours, please dial000. This is a free call from any landline, payphone or mobile and will connect you topolice, fire or ambulance services.

Interpreter AssistanceOur Student Experience Team can help you locate a suitable interpreter service.
Alternatively, you can call Translating and Interpreting Service (TIS) at 131 450 for
immediate phone interpreting, pre-booked interpreting and on-site interpreting if you arehaving difficulties communicating in English. For further information, please see:https://www.tisnational.gov.au/en/Non-English-speakers/Help-using-TIS-Nationalservices

Places of Worship
Australia is defined by our value of multiculturalism. With diverse cultures and religions
nationwide, it is very easy to find your preferred place of worship. Please find below a listof some places of worship for each state.

SydneyPlace

Location

Bet Yosef (The Caro Synagogue)

243 Old South Head Rd, Bondi NSW
2026

Christ Church St Laurence

812 George St, Sydney NSW 2000

Great Synagogue

166 Castlereagh Street, Sydney NSW
2000

Hwa Tsang Buddhist Monastery

29 Mackenzie St, Homebush NSW 2140

Mahamakut Temple

39 Junction Rd, Leumeah NSW 2560

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Sri Mandir

286 Cumberland Road, Auburn NSW
2000

St. Mary’s Cathedral

St Marys Rd, Sydney NSW 2000

Sydney CBD Musalah

84 Pitt Street, Sydney NSW 2000

Sydney Hare Krishna Temple

180 Falcon Street, North, Sydney

Wynyard Musalah

60 Clarence Street, Sydney NSW 2000

Melbourne

Place

Location

Collins Street Baptist Church

174 Collins Street, Melbourne VIC 3000

South Yarra Presbyterian Church

621 Punt Road, South Yarra VIC 3141

St Michael’s Uniting Church

St Michaels Walk, Melbourne VIC 3000

The Sunshine Mosque

618 Ballarat Road, Sunshine, VIC 3022

Wesleyan Methodist Church ofAustralia

184 Balwyn Road, Balwyn VIC 3103

Brisbane

Place

Location

Ann Street Presbyterian Church

145 Ann Street, Brisbane QLD 4000

Catholic Church

87 Central Avenue, St Lucia QLD 4067

Kuraby Islamic Mosque

1408 Beenleigh Road, Kuraby QLD 4112

Sri Selva Vinayakar Koyil(Ganesha/Hindu Temple)

4915-4923 Mt Lindesay Highway, South
Maclean QLD 4280

The Brisbane Synagogue

98 Margaret Street, Brisbane QLD 4000

Tibetan Buddhist Society

16 Rosslyn Street, East Brisbane QLD
4169

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Location

Catholic Church

211 Aberdeen St, Northbridge WA 6003

Churchlands Christian Fellowship

154 Balcatta Road, Balcatta WA 6021

Full Gospel Assembly Perth

1-3 Hill View Place, Bentley WA 6102

Maylands Christian Spiritualist Church

123 Caledonian Avenue, Maylands WA
6051

Methodist Church John Wesley

123 Colin Street, West Perth WA 6005

Metrochurch

142-146 Beaufort Street, Perth WA
6000

Perth Mosque427-429 William St, Perth WA 6000

The Church of Jesus Christ of LatterDay Saints

173 Wordsworth Avenue, Yokine WA
6060

Library Services
SydneyThe City of Sydney information page outlines various locations and opening hours oflibraries in NSW: https://www.cityofsydney.nsw.gov.au/search?term=library&page=1

Melbourne
The City of Melbourne information page various locations and opening hours of libraries
within the city:
https://www.melbourne.vic.gov.au/community/libraries/Pages/libraries.aspx

Brisbane
The Brisbane City Council website provides information about various library locations
and contact details: https://www.brisbane.qld.gov.au/things-to-see-and-do/councilvenues-and-precincts/libraries

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PerthThe Vist Perth information page provides information about Perth’s two major libraries:
https://visitperth.com/see-and-do/libraries

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SECTION III: WORKING IN AUSTRALIA
Visa Restrictions
As a condition of the student visa, you are allowed to work up to 40 hours per fortnight
while you are enrolled in full time study in Australia. There is no restriction on the hours
you can work during holidays. Keep in mind that you will not be able to work until you havecommenced your studies.

Tax File Number
Once you have obtained permission to work, you will also need to obtain a Tax File Number(TFN) from the Australian Tax Office (ATO). Most students can apply for a TFN online byvisiting www.ato.gov.au. You must have a tax file number when starting or changing jobs.

Finding a Job
Casual or part-time work is a great way to provide yourself with an income while you’restudying. Most international students find positions in the retail, hospitality and customer
service industries. The most common way to find a job is through browsing online.
Recommended websites include:•www.mycareer.com.au•

www.careerone.com.au•

www.seek.com.au

Please note, ALG expects you to make study a high priority and, therefore, if you arepermitted by the government to be employed, then you must not let your employment
interfere with your studies. ALG will not be held responsible for any employment related
matters arising from your study timetable or changes in your study timetable that may
need to be made from time to time.

Fair Work Ombudsman
While working in Australia, it is very important that you are aware of your rights in theworkplace. The Fair Work Ombudsman (FWO) is the nationwide independent body that
deals with workplace relations. For further information, please see:https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-andobligations/international-students

Minimum Rights and Conditions
All employees in the national workplace relations system receive basic minimum
entitlements known as the National Employment Standards (NES). For more information
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on the NES, please see: https://www.fairwork.gov.au/tools-and-resources/factsheets/minimum-workplace-entitlements/introduction-to-the-national-employmentstandards

Anonymous Report
The FWO has an online form that allows anyone to report a workplace concern
anonymously. The form can be accessed at https://www.fairwork.gov.au/workplaceproblems/fixing-a-workplace-problem/report-an-issue-anonymously

Record My Hours app
As an international student, it is likely that you may be engaged on a casual basis where
your pay is calculated based on the number of hours you work. Whilst your employer willrecord the hours, it can also be helpful for you to record as well. The Record My Hours app
assists workers to easily record and store their hours of work and is free to download. For
further information and the link to download, see https://www.fairwork.gov.au/toolsand-resources/record-my-hours-app

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SECTION IV: STUDYING AT ALG
Student Code of Conduct
ALG is committed to providing a safe, caring and orderly environment to ensure thatstudents have the opportunity to learn. The ALG Student Code of Conduct provides
behavioural and academic guidelines to ensure that that ALG remains a positive learning
environment for students as well as staff and other members. For further information
please check For further information please check ALG’s A2 Student Code of Conduct,
Privacy and Internet Access Policy.

Student Dress Code and Uniform Policy
Students are expected to dress in a manner that is neat, clean and safe at all times. In
some courses or modules, there are specific dress codes or uniform requirements.

Student Massage Clinic
Students must wear either a school logo t-shirt or a plain black or white t-shirt with loosefitting pants or shorts. ALG does not allow short skirts or shorts, low-riding pants, baremidriffs, low-cut tops or singlets. Students are required to have short, clean nails, clean
clothing and no strong body odours. Appropriate footwear must be worn on school
premises.

Work Placement
For courses with a work placement component, students are required to complete
training and assessment activities in an actual work environment. ALG has a designateddepartment that assists the students in arranging a suitable facility to complete the work
placement component. As such, ALG expects the students to behave in a professionalmanner and comply with the responsibilities outlined in the Work Placement Student
Guide.

Course Credit
ALG supports course credit practices, including the Recognition of Prior Learning (RPL)
and credit transfers (CT) through a fair, transparent and consistent process.

Credit Transfer
ALG will recognise current AQF qualifications and statements of attainment issued byother registered training providers through a credit transfer where the necessary
documents have been provided.

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RPL
A student may be eligible for Recognition of Prior Learning (RPL) if they meet therequirements for competencies based on any formal or informal education they havecompleted together with life and work experience
For further information, please refer to A9 Course Credit Policy and Procedure.

Student Requirements
Some of ALG’s courses have specific requirements which students will be informed ofpre-enrolment in the Letter of Offer. Student requirements for each course are also
outlined on the ALG Website.

Bring Your Own Device (BYOD)
It is a requirement of some courses that you have an electronic device to enable you toparticipate in classroom activities and complete your course. If your course requires it,
you need to bring your own device and the device must:•

Be charged with at least 7.5 hours of battery life•

Have access to Microsoft Office (Word) or equivalent to write assignments•

A PDF reader to open PDFs from online research tasks•

Access the internet to conduct basic research

Please be aware that there is no in-class charging available in classrooms due to thepotential workplace safety issue it could cause. ALG will provide common area charging
stations that are able to support a limited number of devices at any one time.
Please keep your device secure at all times. Your device is your responsibility and you
must stow it safely and securely.
For further information, see Appendix 3 Bring your Own Device Policy.

Attendance
It is a mandatory condition that student visa holders maintain a satisfactory level ofattendance. Students should note:•All modules require a minimum of 80% attendance.

•

Some modules have special conditions.

Course Progress
ALG monitors the course progress of each of its international students and identifies any
students at risk of not completing their enrolled program.
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For further details about attendance and course progress, please refer to the A8 Course
Progress and Attendance Policy and Procedure.

Assessment Guidelines
Assessments are an essential part of the course. Assessment submission dates arecommunicated by your trainer or assessor, within your course materials, and on Canvas.

Plagiarism
Students must make themselves aware of acceptable referencing practices as plagiarism
is considered a serious breach of academic integrity principles.

Assessment Outcomes
Code Name/ Abbreviation

Code Description and Reason for use

Competent (C)Awarded to a student who is deemed Competent based on
ALG assessment criteria

Not Yet Competent (NYC)

Awarded to a student who is deemed Not Competent
based on ALG assessment criteria

SatisfactoryAwarded to a student who is deemed Satisfactory basedon ALG assessment task level criteria

Not Yet SatisfactoryAwarded to a student who is deemed Not Yet Satisfactory
based on ALG assessment task level criteria

Recognition of Prior
Learning Granted (RPL)

Where student has achieved all of the learning outcomes
specified for that subject to the required standard throughprior learning that includes informal and/or non-formal
learning, and may also include formal learning

Credit Transfer (CT)

Where the student has achieved all of the learning
outcomes specified for the subject to the required
standard through prior formal learning

Withdrawn (WD)

Where the student has withdrawn before attempting allassessment items

Resubmissions
In certain circumstances, a student may need to resubmit, submit late or resit anassessment.

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for assessments due in week 10 to successfully complete an assessment task of a
subject or UoC (Unit of Competency).

•

ALG does not provide another opportunity to resit or resubmit for students who
have chosen not to utilise a scheduled resit or resubmission opportunity.

For further information about assessments, please see A5 Assessment, Submission andAcademic Integrity Guidelines and Procedure.

Student Support
Non-Academic Support
Every campus has full-time student services staff stationed at the front desk who are thefirst point of contact for all student inquiries. Students can either come into the reception
to ask general questions or can book an appointment.

Academic Support
At any time, students can discuss academic matters with their respective using the
CANVAS inbox. Additionally, students are provided with an option to participate in checkin appointments with a State Lead Trainer or National Course Coordinator.

Learning Support
ALG provides weekly assessment support to students and in week 10 a more detailed
review of assessments are completed. Students have one final opportunity of a paid
assessment resubmission for a term.

LLN Classes
ALG offers LLN classes to help students with their literacy and communication skills.
These classes run for 1.5 hours a week for weeks one to nine of each term.

Counselling
ALG understands that international students face many pressures studying and living inAustralia and thus provides free counselling sessions to all students through AccessEAP
who offer short term, solution-based counselling and coaching, focusing on mental healthand wellbeing with the help of a qualified professional counsellor. With over 1600
counsellors available nationally, you have access to confidential counselling support 24hours a day, 7 days a week, 365 days a year.

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Reasonable Adjustment Policy
ALG is committed to providing equitable assistance and opportunity to students withdisabilities, allowing them to succeed in their studies through reasonable adjustments.
Adjustments are determined in collaboration with the student, their advocate and ALG’s
academic staff.
ALG reasonable adjustments may include:•

modifying course material•

modifying or providing equipment as well as modifying the delivery environment•

differentiated teaching strategies and providing individual learner support to thestudent.

Students can request a reasonable adjustment by completing the reasonableadjustment online form no later than two weeks from the start of their course. Requests
are subject to approval.

Deferral, Suspension or Cancellation Process
Compassionate and Compelling Circumstances
Compassionate or compelling circumstances are generally those beyond the control ofthe student and which have an impact upon the student’s course progress or wellbeing.
These compassionate and compelling circumstances apply to all deferrals, suspensions
and cancellations.
•

ALG will use our professional judgement and assess each case on its individual
merits.

•When determining whether compassionate or compelling circumstances exist, ALG
will consider documentary evidence provided.

Deferrals•

Deferring the studies means that the students are requesting to postpone thecommencement of a course.

•

Students can apply for a deferral via the Course Deferral Request Form.

•

When applying to defer the course, students must ensure:o All outstanding fees, including miscellaneous fees are paid;

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o All supporting documentation is provided at the time of the form

submission. ALG reserves the right to reject an application in case no
sufficient supporting documentation is provided.

Suspensions•

A suspension of study refers to students placing the course on hold temporarily
after the commencement of a course.

•

Students may apply for a suspension on the grounds of compassionate orcompelling circumstances.

•

To apply for a suspension, students should complete the Course Suspension
Request Form.

•

When applying to suspend the course, students must ensure:o All outstanding fees, including miscellaneous fees, are paid;o All supporting documentation is provided at the time of the form

submission. ALG reserves the right to reject an application in case no
sufficient supporting documentation is provided.

Cancellations•

Students who wish to cancel their enrolment with ALG need to complete an online
Course Cancellation Form.

•

The cancellation fee must be paid at the time of submitting the online form.

•

When applying to cancel the course, students must ensure:o All outstanding fees, including miscellaneous fees, are paid;oAll supporting documentation is provided at the time of the form
submission. ALG reserves the right to reject an application in case no
sufficient supporting documentation is provided.

For further information, please see A10 Deferral, Suspension and Cancellation Policy andProcedure.

International Student Transfer
To request a transfer, students can follow the steps below:
1. Complete the online Course Cancellation Form.
2. Provide a Letter of Offer from the new provider
3. Ensure all fees have been paid
4. Pay the cancellation fee

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Transfers before 6 months of the principal course of study require consultation with aStudent Experience team member and are subject to approval. After the first 6 months ofthe principal course of study, students can change their study provider once thecancellation request has been approved.
Students who are changing courses need to be aware that this may affect their student
visa and the DHA should be contacted to seek advice.

Complaints and Appeals Process
ALG is committed to creating an equitable and fair teaching and learning environment
where the views of all stakeholders are valued, listened to and acted upon as appropriate,for continuous development and improvement.
We acknowledge that from time to time students may be dissatisfied with conditions
experienced in the teaching and learning environment and may need to access ALG’s
complaints and appeals process. For further information please refer to the Complaints
and Appeals Policy and Procedure.

External Appeals
The Commonwealth Ombudsman offers a free and independent service
for overseas students who wish to lodge an external appeal about a decision made by
their private education or training provider. For further information, pleasesee https://www.ombudsman.gov.au/How-we-can-help/overseas-students

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SECTION V: FURTHER RESOURCES
Australian Learning Group (ALG)•

ALG Website - https://alg.edu.au•

ALG Forms - https://alg.edu.au/studentarea/formsandpolicies/•

ALG Student Support - https://alg.edu.au/studentarea/studentsupport/•

ALG Student Handbook - https://alg.edu.au/studentarea/alg-student-handbook/•

ALG Frequently Asked Questions (FAQs) - https://ash.alg.edu.au/support/home•

ALG Facebook: https://www.facebook.com/ALG91165/•

ALG Instragram: https://www.instagram.com/australianlearninggroup/?hl=en

International Student Education Framework•

Commonwealth Register of Institutions and Courses for Overseas Students(CRICOS) - https://cricos.education.gov.au/•

Education Services for Overseas Students (ESOS) https://www.dese.gov.au/esos-framework

Regulatory Bodies•

Austraian Skills and Qualifications Authority (ASQA) - https://www.asqa.gov.au/•

Tuition Protection Service (TPS) - https://tps.gov.au/Home•

Department of Home Affairs (DHA) https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder/study•

Fair Work Ombudsman (FWO) - www.fairwork.gov.au/•

Australian Competition and Consumer Commission - www.accc.gov.au•

Australian Human Rights Commission - www.humanrights.gov.au

Study Information•

Study in Australia - www.studyinaustralia.gov.au•

MyFuture - https://myfuture.edu.au/•

MySkills - https://www.myskills.gov.au/

International Student Organisations•

Australian Federation of International Students (AFIS) - www.afis.org.au

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•

Council for International Students Australia (CISA) - www.cisa.edu.au

English Language Tests•

International English Language Testing System (IELTS): www.ielts.org•

Test of English as a Foreign Language (TOEFL): www.toefl.org

Tourism and Australian Living•

Tourism Australia - https://www.australia.com/en
Insider Guides - https://insiderguides.com.au/

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