Defense Transportation Regulation – Part IV
Personal Property

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ATTACHMENT K3
SHIPPING YOUR POV

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TABLE OF CONTENTSATTACHMENT K3 SHIPPING YOUR POV ....................................................................................... K3-1
A.
Introduction................................................................................................................... K3-3
B.
Military Service Instructions......................................................................................... K3-3
C.
Who Can Ship a POV – Entitlement............................................................................. K3-3
D.
Restrictions ................................................................................................................... K3-3
E.
Combining POV Weight Limitations for Service Member Married to Service Member .....
......................................................................................................................... K3-5
F.
Transportation Methods ................................................................................................ K3-5
G.
Insurance and Licensing ............................................................................................... K3-5
H.
When to Ship Your POV .............................................................................................. K3-6
I.
Types of POVS You May Ship ..................................................................................... K3-6
J.
Lienholder (Leased or Financed) POVs ....................................................................... K3-7
K.
Non-Conforming POVS ................................................................................................ K3-7
L.
Propane Tanks............................................................................................................... K3-8
M.
What You May Ship in Your POV ............................................................................... K3-8
N.
What You May Not Ship in Your POV ........................................................................ K3-8
O.
Customer Responsibilities ............................................................................................ K3-8
P.
Contractor Liability..................................................................................................... K3-11
Q.
Contractor Responsibilities ......................................................................................... K3-12
R.
Customer Feedback..................................................................................................... K3-14
S.
POV Processing Center Information .......................................................................... K3-14
T.
Where Is My POV ...................................................................................................... K3-14
U.
Abandoned POVS ....................................................................................................... K3-15
V.
General VPC Information ........................................................................................... K3-15

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A. INTRODUCTION
This attachment provides you, the entitlement holder or customer, with information on shipping yourprivately owned vehicle (POV) under the Global POV Contract (GPC). The successful movement of
your POV is not a matter of chance. It is a result of advance preparation and planning. It is your
POV. Ask questions. Be involved. Read what you sign. Contact your local Transportation Office(TO) or Personal Property Shipping Office (PPSO) prior to making any plans to ship a POV. This
attachment has been reviewed by the Per Diem, Travel and Transportation Allowance Committee inaccordance with (IAW) Department of Defense Directive 5154.29, DoD Pay and Allowances Policy
and Procedures as PDTATAC Case 090628.
B. MILITARY SERVICE INSTRUCTIONSIn addition to instructions contained in this attachment, the shippers and Service TOs are governed byinstructions established by the sponsoring Service, the Joint Travel Regulations (JTR). This
attachment does not apply to United States (U.S.) Coast Guard civilian employees as their allowances
are governed by the Federal Travel Regulation and Department of Homeland Security regulations.
C. WHO CAN SHIP A POV – ENTITLEMENT
Uniformed Service members and Department of Defense (DoD) civilian employees are considered“entitlement holders” when a permanent change of station order is issued to that member or
employee. An entitlement holder may be authorized to ship a POV if:
1. You are a Uniformed Service Member and:a. Have been ordered to make a Permanent Change of Station (PCS) to, from, or between
Outside Continental United States (OCONUS) Permanent Duty Stations (PDS),
b. A change in a ship’s home port is authorized, orc. Specific conditions are met dealing with the Continental United States (CONUS)-to-CONUS
transportation of a POV.
2. You are a DoD civilian employee and:a. Have been transferred in the government’s interest;b. Are a new appointee; orc. Are a student trainee assigned to your first permanent duty station PDS.
3. When retiring/separating to or from OCONUS locations where POV transportation is authorized,
the time limit for shipping a POV is the same as for travel and household goods transportation
limits, 1 year from the date of retirement/separation with severance pay or 180 days from the dateof separation. See JTR Chapter 5, Paragraph 0530, Shipment of a POV.
NOTE: Members electing to retire/separate in the overseas area are subject to the import/customs

fees of the host Government. Some fees have been known to be extremely high. Contact yourlocal PPSO/Personal Property Processing Office (PPPO) for additional information.
D. RESTRICTIONS
1. Only one POV owned or leased by you or your dependent and for your personal use may be
shipped to your new duty station at government expense.
2. Transportation of one POV at government expense is not to exceed 20 measurement tons
(MTON). To calculate the MTONs of your POV, multiply the length times the width times theIV-K3-3

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height (all in inches), divide by 1728 (this gives you the cubic feet of your POV), and then divideby 40 to obtain your POV MTONs (L x W x H/1728 = Cubic Feet/40 = MTONs). Any excess forshipping a POV over 20 MTONs will be collected IAW Component publications.
3. If you desire to make your own arrangements to ship an additional POV commercially, consult
your sponsor and TO/PPSO for any restrictions. You may have to pay an import duty on asecond POV. Contact your local TO for specific details.
4. There may be restrictions/prohibitions to importing POVs into the country to which you are
moving. These restrictions/prohibitions can range from vehicle type to color and/or condition.
You must review the Personal Property Consignment Instruction Guide (PPCIG) at
https://dps.move.mil/cust and determine whether any restriction/prohibitions exist. You may also
check with your local PPSO/PPPO regarding these restrictions/prohibitions.
5. At a minimum, shipping a POV to, from, or between the United States, U.S. territories, andcountries requires one proof of ownership document (e.g., vehicle title in the entitlement holder’sname; lienholder letter containing the entitlement holder’s name; or, in instances where thevehicle is titled or leased under the name of someone other than the member or a dependent
named on the entitlement holder’s orders, a letter of authorization from the title or lien holder(s)authorizing the member to ship a vehicle owned by a third party), AND a current vehicle
registration. The countries listed below have additional documentation requirements that must be
provided before shipping a POV.
6. Lienholder release letters for financed/leased POVs are not required for POVs being transported
to/from/between the United States and its territories, EXCEPT for shipments to Puerto Rico andthe U.S. Virgin Islands (USVI). See Paragraph D.6.a for additional information.
a. Shipments to Puerto Rico and the USVI from the U.S. or one of its other territories require alienholder release letter to complete the local Hacienda process and register the vehicle upon
arrival.
b. Members will not need a lienholder release letter for financed or leased POVs being shipped
to/from/between the following locations: the “lower 48” CONUS states, Alaska, Hawaii, andU.S. territories: Guam/Northern Mariana Islands; American Samoa; Midway, Palmyra, andJohnston Atolls; Baker Howland, Jarvis, Wake, and Navassa Islands; and Kingman Reef.
NOTE: This list does not replace the information contained in the PPCIG. Your local personal

property office can provide assistance as needed.
COUNTRYUNIQUE DOCUMENT REQUIREMENTS

Australia

SOFA (status of forces agreement) personnel require vehicle import approval
and an asbestos declaration (a formal letter from the manufacturer stating thevehicle was made with asbestos-free parts.)

Burkina Faso

ChadPre-owned/used vehicles require a certificate of origin.
Vehicle registration, title or certificate of lien release, chassis number, and costof vehicle must be listed on the invoice. Forward a copy of the invoice toCentral African Logistics Office (CALO) and United States Defense Attaché
Office (USDAO) Cameroon 4 weeks prior to vehicle’s estimated arrival date.

Dominican Republic

Before shipping, members must provide a written statement that they will
cover vehicle taxes, duties, and registration fees.

East Timor

Members must complete an import permit and send it to the Timor-Leste
Department of Land Transportation. See the PPCIG for more details.

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UNIQUE DOCUMENT REQUIREMENTS

India

A Euro-3 or Euro-4 emission certification is required from the vehicle’s
manufacturer for vehicles made after 01 April 2005.

Nepal

Member must provide a conformity of production (COP) certificate indicating
the vehicle meets or exceeds Euro-3 emission standards.

Oman“No objection certificate” required. See the PPCIG for more details.

Samoa

Vehicle export requires a permit from the Central Bank of Samoa in Apia,
Samoa. See the PPCIG for more details.

South Africa

Members must apply for a “Letter of Authority” from the South African Bureauof Standards when importing a vehicle. Forward the original bill of lading withvehicle information to the General Services Office.

Venezuela

Obtain and provide written approval from the General Services Office to importor export a vehicle. See the PPCIG for more details.

E. COMBINING POV WEIGHT LIMITATIONS FOR SERVICE MEMBER MARRIED TOSERVICE MEMBER
1. The 20-MTON limitation in the JTR may be combined to transport one larger POV atgovernment expense in lieu of transporting two POVs for an eligible member-married-to-member
couple during the transfer of both members, each under a PCS authorization/order.
2. The cost for transporting the vehicle may not exceed the total cost the government would haveincurred if each member had transported a vehicle of 20 MTONs through the designated POV
loading port/Vehicle Processing Center (VPC).
F. TRANSPORTATION METHODS
1. Government/Commercial Transportation:a. Transportation of a POV may be by government/commercial means as authorized by law. A
member traveling with the vehicle via ferry is covered in the JTR.
b. The government determines the transportation mode.
NOTE: Transportation of a POV by air is not authorized at government expense.

2. Personally Procured Transportation (Civilian Employees Only):a. If POV transportation is authorized at government expense and the employee personallyarranges transportation, reimbursement is limited to the employees’ actual expenses, not toexceed the POV transportation cost from port/VPC serving the authorized origin point toport/VPC serving the authorized destination (see JTR Paragraph 054703, Shipment Methods)
in the CONUS. Travelers who personally arrange for POV transportation (i.e., contract
directly for the POV to be moved) are entirely responsible for all issues related to (e.g., theStatus of Forces Agreement, Import/export processes, tariffs, customs, and use of U.S.
carriers under the Voluntary Inter-modal Sealift Agreement Program), when required.
G. INSURANCE AND LICENSING
1. United States. Insurance and licensing, if required, will be the responsibility of the customer. In
some states, armed forces or Host Nation (HN) vehicle registrations, license plates, and licenses
either are not valid or are valid for only a very short time. Arrange to obtain these items prior to
taking delivery of your POV. Most state motor vehicle divisions will accept registrations of

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POVs by mail. If you are returning from overseas, make arrangements prior to leaving your old
duty station for the CONUS. You should insure your POV before taking delivery. Coveragemust meet the minimum requirements prescribed by the state where your next duty station is
located. Prior arrangements may save you money, as you will be able to compare prices offeredby various insurance companies.
2. CONUS Vehicle Registration Requirements. The Department of Motor Vehicles (DMV) for
most states will only issue a certificate of title or a registration for an imported vehicle when theapplicant submits proof that the vehicle properly entered the United States through U.S. Customs
and Border Protection (CBP). The Global POV contractor normally uses CBP Form 7501, Entry
Summary, to import DoD POVs into the CONUS. Additional forms that may be required areavailable at the VPC at the time you pick up your POV. To save time when registering yourvehicle with the state, please ensure you have the applicable forms before you leave the VPC.
3. Overseas. Insurance, taxes, and licensing vary from country to country. The best sources of
information are your local TO and your overseas sponsor. Remember, you are responsible forobtaining insurance and licenses and paying any taxes. Be sure to check on these items well inadvance of making your shipment. Insurance is often much more expensive overseas; research
this matter carefully prior to making your shipment.
H. WHEN TO SHIP YOUR POV
1. For Air Force personnel:
a. POVs will be accepted for shipment if delivered to the port within 90 days after the customer
or dependent has departed for an overseas tour of more than 1 year or within 30 days after the
departure of the customer on an overseas tour of duty of 1 year or less.
b. For OCONUS tours of more than 1 year, when delivery to the port is delayed beyond 90 days
and/or less than a year remains on the current tour, the POV may be shipped only with theapproval of the OCONUS Commander (CDR).
2. For Army, Marine Corps, Navy, and Coast Guard personnel:
a. POVs will be accepted when at least 12 months remain to be served at their current
OCONUS duty station at the time the vehicle is delivered to the loading port. An exception
must be approved through the Secretarial Process.
I. TYPES OF POVS YOU MAY SHIP
The definition of a POV is:
1. Any motor vehicle owned by, or on a long-term lease (12 or more months) to, a customer or adependent of the customer for the primary purpose of providing personal transportation that:a. Is self-propelled;
b. Is licensed to travel on the public highways;
c. Is designed to carry passengers or household goods; andd. Has four or more wheels or, at the entitlement holder’s option, is a motorcycle or moped(applicable if the customer does not ship a vehicle with four or more wheels on the sameauthorization/order).
NOTE 1: For leased vehicle or financed vehicles, the customers must provide written approval

from the leasing or financing company to have the vehicle transported to the new PDS,
designated place, or other authorized destination. See Paragraph D.6 for exceptions. Entitlement

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holders are responsible for meeting all requirements recorded in the lease or finance company’s
agreement. (See Paragraph J.)
NOTE 2: A trailer, camper, recreational vehicle, mobile home or dwelling, airplane, or any

vehicle intended for commercial use is not a POV. The full definition of a POV is contained in
JTR Appendix A, Definitions and Acronyms, “Privately Owned Vehicle (POV)”.
J. LIENHOLDER (LEASED OR FINANCED) POVS
If your POV is leased, financed, or has a recorded lien and you plan to export the vehicle from theUnited States to a foreign country or to the U.S. Territories of Puerto Rico or the U.S. Virgin Islands,
you must provide written approval from the lienholder -- a lender or institution that legally has aninterest in your property until you pay it off in full. The written approval must be on the lienholder’sletterhead and contain a complete description of the vehicle, including the Vehicle Identification
Number (VIN), the owner or lienholder name, and the lienholder’s telephone number. The writing
must bear the lienholder official’s original signature, the date it was signed, and the lienholder’s
acknowledgement that shipping the POV back to the United States before your next PCS order is a
private matter between you and the lienholder.
NOTE: “United States" in this section means the continental United States, Alaska, Hawaii, and its

territories of Guam/Northern Mariana Islands; American Samoa; Midway, Palmyra, and Johnston
Atolls; Baker Howland, Jarvis, Wake, and Navassa Islands; and Kingman Reef.
K. NON-CONFORMING POVS
1. POVs imported to the United States are subject to safety standards under the Motor Vehicle
Safety Act of 1966, revised under the Imported Vehicle Safety Compliance Act of 1988, recodified at 49 United States Code (U.S.C.) 301; bumper standards under the Motor Vehicle
Information and Cost Act of 1972 (which became effective in 1978), re-codified at 49 U.S.C.
325; and air pollution control standards promulgated by the Environmental Protection Agency(EPA) under the Clean Air Act of 1968, as amended in 1977 and 1990.
2. These laws and regulations apply to importing POVs to any state of the United States, the Districtof Columbia, Puerto Rico, the Northern Mariana Islands, Guam, American Samoa, and the Virgin
Islands. Modifications required for nonconforming POVs to comply with U.S. safety andenvironmental standards are performed by registered importers and independent commercial
importers. As a general rule, all POVs less than 25 years old must comply with all applicable
federal motor vehicle safety standards, and all POVs less than 21 years old must comply withfederal emissions standards. Fulfillment of federal requirements does not relieve the member
from fulfilling requirements of a state or district of the United States. For information regarding
registration or operation of an imported vehicle in a specific state, contact the DMV or otherappropriate agency. Vehicles manufactured to meet the federal motor vehicle safety standards
have a certification label affixed by the original manufacturer in the area of the driver-side door.
Vehicles manufactured to meet the federal motor vehicle emissions standards have an emissions
label affixed in the engine compartment stating that the vehicle meets U.S. EPA emissions
standards. Vehicles lacking these certification labels are nonconforming and must be brought
into compliance.
3. Prior to turn-in of a non-conforming POV for shipment to the United States, the customer musthave in their possession a signed contract with an Independent Commercial Importer (ICI) and/or
a Registered Importer (RI) to accomplish required vehicle modifications upon arrival. The POV
will not be released for pickup until the ICI/RI has issued the appropriate entry authorization for
the United States. The customer is responsible for any additional costs (including required
bonded transport) associated with the import of a non-conforming POV.

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4. Additional information on importing/converting vehicles to U.S. specifications may be obtained
from https://www.nhtsa.gov/importing-vehicle. If your e-mail does not recognize the URL as alink, copy the entire URL and paste it into your Web browser.
L. PROPANE TANKS
Vehicles with propane tanks are only accepted when the propane tank is an integral part of the vehicle
used to power the engine. If the propane tank is for other purposes and requires considerable cost forremoval, the tank must be purged and certified before the POV is turned in at the VPC. A label
should be affixed or tagged to the tank. The person turning in the vehicle must produce written
authority that the tank is empty or has been purged. The certification must come from an individual
or firm authorized to purge propane tanks. New tanks are considered to have met these requirements.
Loose tanks that are readily accessible for removal, such as those used for gas stoves or barbeques,
are not accepted.
M. WHAT YOU MAY SHIP IN YOUR POV
1. Vehicle tools, not to exceed $200 in value.
2. Items such as jacks tire irons, tire chains, fire extinguishers, nonflammable tire inflators, first aid
kits, jumper cables, and warning triangle/trouble lights.
3. One spare tire and two snow tires with wheels (either mounted or un-mounted).
4. Portable cribs, children’s car seats, and strollers.
5. Luggage racks and supports.
6. Small items such as thermos bottles, bottle warmers, and car cushions will be packed fortransportation by the VPC. Speakers and audio/video equipment in POV or trunk must be bolted
down or permanently fixed as part of the POV.
7. Catalytic converters, catalyst components (pellets), oxygen sensors, or pipe segments used toreplace converters in overseas areas.
N. WHAT YOU MAY NOT SHIP IN YOUR POV
1. TVs and DVD/VCRs, except factory or permanently installed.
2. Household items and camping equipment.
3. Radios and CD/tape decks not installed as permanent equipment.
4. Accessories not permanently installed.
5. Flammables or hazardous substances (e.g., waxes, oils, paints, solvents, polishes).
6. Any pressurized cans.
7. Citizen Band (CB) radios unless specifically authorized/listed in the PPCIG. Failure to comply
with any restrictions may result in your POV being held at the port of discharge until such
equipment has been removed and shipped out of the country. All costs associated with removing
your CB radio from your POV and shipping will be at your expense.
8. Consumables and spare vehicle parts will not be accepted for transportation.
O. CUSTOMER RESPONSIBILITIESFollowing these rules will make shipping your POV overseas much easier. Failure to follow theserules may result in your POV not meeting the standards for shipment. If you choose to ship out of an

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alternate port, you may incur an alternate port charge. Contact your local PPSO/PPPO for further
assistance.
NOTE 1: You must review the PPCIG at https://dps.move.mil/cust and determine whether

restrictions/prohibitions exist for importing your POV/motorcycle into the country you’re moving to.
NOTE 2: Protecting Your Personally Identifiable Information (PII) on International Shipments.

Public Law allows for certain data elements on ocean vessel manifests that may contain PII to beshared with parties outside the DoD. To protect your PII, visit
https://www.cbp.gov/trade/automated/electronic-vessel-manifest-confidentiality, select “Electronic
Vessel Manifest Confidentiality Online Application”. Complete and submit the form online.
Approvals can take up to 90 days to process, but once approved, it is good for 2 years.
1. POV Turn-In at Origin:a. Ensure the vehicle does not have an unresolved “Recall Notice”. You can check the recall
status of your POV by referencing the following website: https://vinrcl.safercar.gov/vin/. The
VPC can refuse to accept a vehicle for shipment if the vehicle presents a safety hazard to a
VPC employee or its facilities and or equipment. Documentation from a certified
mechanic/dealership authorized to perform “Recall Notice” repairs may be required. If a
recall cannot be corrected due to lack of parts from the original manufacturer or due to a lackof mechanical ability in the geographical area, the customer should contact their servicing
VPC for assistance.
b. You must have a complete set of orders, all modifications and amendments, and (ifapplicable) a power of attorney (POA)/letter of authorization.
(1) A POA or letter of authorization is required if the entitlement holder is turning in a
vehicle that is titled in someone else’s name, including a spouse or other dependent’s
name.
c. A copy of your marriage certificate is required if your spouse is turning in a POV on yourbehalf and any of the following situations apply:(1) The entitlement holder’s name is not listed on the vehicle’s title or lienholder releaseletter;(2) The spouse’s surname (i.e., last name or family name) is not the same as the entitlement
holder’s surname;(3) The spouse’s name is not listed in the change of station orders; and/or(4) The spouse is the legal owner of the vehicle.
d. Ensure you have sufficient funds available in the event of unexpected delays/expenses to,from, or at the VPC.
e. Provide written approval from leasing or lienholder Company authorizing shipment, if
required (see Paragraph J).
f.

Have in your possession Government/State issued photo identification.

g. Ensure your POV contains no more than one-fourth tank of fuel (gasoline or diesel).
h. Have in your possession proof of ownership (e.g., vehicle title in the entitlement holder’sname; lienholder letter; or, in instances where the vehicle is titled in the name of someone
other than the member or a dependent named on the member’s orders, a letter ofauthorization from the title holder(s) authorizing the member to ship a vehicle owned by athird party using their entitlement) AND a current vehicle registration.

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NOTE: For import into the United States, the vehicle must have a Department ofTransportation (DOT) sticker and the Environmental (EPA) sticker attached in the original
position. For POVs that do not have the required DOT/EPA identifications, refer toParagraph K, Non-Conforming POV, of this attachment. For additional information, pleasecontact your local VPC for assistance.
i.

Contact the VPC prior to shipment if the PCS is to a remote area that may have limited
shipping capability.

j.

Have in your possession a complete set of keys, to include gas cap and wheel lock keys upondelivery to the VPC. Retain a complete set of duplicate keys and have them with you when
you pick up your POV. Valet keys will not be accepted.

k. Turn off or otherwise disconnect installed auto alarm or anti-theft device prior to turn-in.
l.

A POA or letter of authorization designating someone to act on your behalf. These options
do not apply to a spouse who is identified on your official travel orders and shipping a POV
to the authorized duty location stated on the orders. Here is an acceptable example: “I hereby
appoint (name of agent) as my agent for the delivery of my privately owned vehicle (make,mode, VIN) to the appointed Vehicle Processing Center, and I appoint him/her my attorneyin-fact to sign all documents required for the delivery of my vehicle for overseas shipment.”

m. Ensure your designated agent has proper Government/State-issued identification and all otherdocumentation required to ship your POV.
n. Make sure your POV is in a safe and operable condition when you turn it in at the VPC.
Inoperable POVs will not be accepted. POVs with major cracks in the windshield will not be
accepted. POVs with leaks will not be accepted for shipment IAW Code of Federal
Regulations Title 49. POV brakes must function properly to include the parking brake.
o. Make sure your POV is clean. Dry-vacuum only. To avoid mold growth during shipment andensure compliance with local agricultural import restrictions, the VPC will not accept a POV
with dirt, soil, mud, water or similar matter on its exterior or interior surfaces, to include theundercarriage. Empty all debris and personal items from the vehicle’s interior pockets andcompartments before turn-in.
p. Provide a destination address, phone number, and/or email address where you may be
notified that vehicle is ready for pickup. Make sure your POV meets any HN emission
control and safety standards. Discuss HN requirements with your sponsor and local TO
before departing. You may be required to make some modifications prior to shipping yourvehicle.
q. Since your POV may be exposed to freezing temperatures during shipment or during storage
at the destination terminal, safeguard the cooling system with a permanent-type antifreeze
solution. An anti-freeze testing to minus -20 degrees Fahrenheit or lower should be used.
(For Arctic areas, contact your sponsor or TO to determine whether additional protection isnecessary.)r.

An inspector will conduct a joint inspection of the POV with you. When the inspection iscompleted, you and the inspector will sign the DD Form 788, Private Vehicle Shipping
Document for Automobile, Figure K3-1, or commercial equivalent.

s. You will be provided a legible copy of the DD Form 788 or commercial equivalent as areceipt for your POV. Make sure you read the liability statements on the reverse of the DD
Form 788, or commercial equivalent POV inspection and shipping form. Keep for yourrecords and in case you need to file a claim.

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For shipments to Turkey, the customer will be required to provide a vehicle engine number.

2. POV Pickup at Destination:a. The customer will receive notification(s) that their vehicle is available for pickup. It is theentitlement holder’s responsibility to arrange for pickup procedures of their POV. Customers
must pick up their POV at the destination or arrange pickup by an assigned representative
within a reasonable time. The Military Services IAW with DTR have determined that 45
calendar days is a reasonable time to arrange for POV pickup. It is the entitlement holder’s
responsibility to arrange for POV pickup and coordinate actions with the contractor,
government contracting officer representative, or TO within this 45 day period. If theentitlement holder does not meet this requirement, their POV may be subject to conversion tothe owner’s expense, the POV may be disposed of, and/or the entitlement holder may be held
liable for additional processing charges.
b. When you or your designated agent picks up your POV at the destination VPC, you must
have:(5) Proper Government/State-issued identification (i.e., military ID, driver’s license).
(6) Your copy of the DD Form 788 or VPC provided commercial equivalent of the DD
Form 788.
(7) A complete set of keys.
(8) A certified POA or letter of authorization designating someone to act on your behalf
must be provided to the VPC at the time of pickup. These options do not apply to a
spouse who is identified on your official travel orders.
(9) For, OCONUS to CONUS, a valid U.S. street address is required to clear U.S.
Customs. Each customer is required to present this address at destination prior toreceipt of POV by the VPC.
3. Loss and Damage.
When picking up your POV:a. Carefully inspect the exterior and interior to determine whether there is any new damage.
b. Ensure items left in the POV at the origin VPC or port terminal are still there.
c. Carefully and completely list any loss and or damage to your POV on your vehicle shipping
document, DD Form 788, or commercial equivalent. Failure to do this may result in no
payment for this damage.
P. CONTRACTOR LIABILITY
1. For vehicles shipped to the United States, fair market value for the vehicle and its accessories will
be determined by reference to the retail value in the National Automobile Dealers Association(NADA) Official Used Car Guide for the region in which the customer will file his or her claim.
2. For vehicles shipped to destinations outside the United States, the fair market value will be theretail value according to the same publication at the U.S. port from which the vehicle wasshipped. If the POV is not in the NADA Official Used Car Guide, the fair market value will be
the clean retail value for the most comparable POV appearing in the guide.
3. Claims should be filed with one of the following within 2 years of delivery:
a. POV contractor

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b. Military Claims Office.
4. On-site settlements are handled as follows:a. At the time of delivery, the POV contractor has the capability to immediately settle a claim
through direct deposit.
b. The customer retains the right to file a subsequent claim for loss and/or damage to the vehicle
discovered after departing the VPC.
c. The contractor can have the customer sign a partial release of liability for loss and/or
damages that are settled directly with the customer. All readily visible loss and/or damage
will be noted on the DD Form 788, or commercial equivalent, prior to the customer leaving
the VPC. However, the mere fact that loss and/or damage are not noted on the DD Form 788
at the time of delivery back to the customer will not be a valid basis for denial of a claim.
The customer may file claims for loss and/or damage discovered that is not on the DD Form
788, provided the customer can prove that the loss and/or damage occurred due to thenegligence of or while in the care, custody, or control of the contractor or any of its
subcontractors.
5. In some cases, an inconvenience claim may be made. An inconvenience claim is a claim forcompensation that is above and beyond the customer’s legal entitlement. Government
reimbursement for members and their dependents for rental car expenses when a POV isdelivered after the required delivery date is an authorized entitlement. Government
reimbursement to members under this entitlement will not exceed 7 days at $30 a day (maximum
entitlement $210) and will expire on the date the vehicle becomes available for pickup at thedestination. The POV contractor will only consider reimbursement for amounts that exceed theclaimant's entitlement. This entitlement (7 days/$30 a day) does not apply to civilian employees.
Civilian employees may file for inconvenience claim when their POV is delivered after therequired delivery date. Examples of inconvenience claims include, but are not limited to, requests
for reimbursement of rental car expenses and requests for reimbursement of temporary lodging
expenses. In the event of an inconvenience caused through the fault or negligence of thecontractor (e.g., the POV does not arrive as scheduled), the contractor will review and consider
each claim on a case-by-case basis and, based on the circumstances, pay, decline, or make a firm
settlement offer in writing to the claimant within 45 calendar days.
Q. CONTRACTOR RESPONSIBILITIES
1. Vehicle Turn-In Process. The contractor must:a. Process the POV within 1 hour of sign-in.
b. Counsel the customer/agent on the vehicle movement process and complete all the
documentation required for movement.
c. Joint Vehicle Inspection:(1) Participate in the joint inspection of the vehicle with the customer to record the physicalcondition of the vehicle. The customer may take exception to the inspector’s recordingof the physical condition of the vehicle and annotate discrepancies on the reverse side of
the vehicle inspection form. Only the person turning in the POV is allowed in theinspection area.
(2) Inform the customer of the opportunity to provide comments regarding service received
on the DD Form 788 or the United States Transportation Command (USTRANSCOM)approved commercial equivalent vehicle inspection form.

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(3) Pack and inventory personal contents that will remain in the POV in the 24”x16”x16”accessory box provided by the contractor. Provide a copy of the inventory to thecustomer, tape the box closed, and have the customer sign the tape to ensure security of
the contents.
(4) Provide the customer with a legible copy of the DD Form 788, or USTRANSCOMapproved commercial equivalent, upon acceptance of the vehicle.
(5) Transport the vehicle to the destination even if it becomes disabled while in transit.
NOTE: It is important that the customer retain this document and have it in his/her

possession at the time of pickup to compare the condition of the vehicle with that recorded atturn-in.
d. Attach an identification label on the vehicle to identify delivery location/VPC.
e. Ensure no unsafe, inoperable, or vehicles with leaks are accepted for shipment.
f.

Vehicle Acceptance. After acceptance of the vehicle for the shipment:(1) Use battery booster cables to start the vehicle if necessary.
(2) Repair or replace flat tires before delivery of vehicle. If necessary, replace the damagedtire(s) with a comparable make and value.

g. Advise the customer on the loss and damage claims procedures.
2. Vehicle Pickup Process. The contractor must:a. Perform the following notification procedures:(1) Provide verifiable notification to the entitlement holder at either the RDD or the date a
POV is available for pickup, whichever is later.
(2) Provide a second verifiable notification to the entitlement holder that the POV isavailable for pickup 21 calendar days after POV is available for pickup or after RDD atthe destination, whichever is later.
(3) Provide a third and final verifiable notification to the entitlement holder that the POV isavailable for pickup and abandonment procedures will be initiated 45 calendar days after
the POV is available for pickup or after RDD at the destination, whichever is later.
b. Notify the customer by telephone, email, and/or preferred communication means provided by
the entitlement holder if the POV is inoperable or damaged.
c. Process the POV within 1 hour of sign-in.
d. Perform a joint inspection with the customer documenting the physical condition of the POV
on the DD Form or commercial equivalent.
e. Advise the customer on the loss and damage claims procedures.
3. Oversized Vehicles. The contractor must:a. Advise the customer/agent that the government’s maximum obligation (entitlement) cannot
exceed the cost to ship a vehicle equal in size to 20 MTONs, unless approved through theSecretarial Process for medical reasons. To calculate the POV’s MTONs, multiply the L x W
x H of the POV in inches, divide by 1728, and then divide by 40.
b. Recommend ways for the customer to downsize the vehicle (e.g., remove ladder, externalspare tire, and luggage racks and fold or remove side-view mirrors).

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c. Calculate the charges for any excess costs for the shipment of an oversized vehicle.
Collection of this excess cost will be IAW DoD Component Publications.
R. CUSTOMER FEEDBACK
1. USTRANSCOM depends on the customer to provide information on the contractor’s
performance. The VPC will encourage all customers to complete “Customer Feedback.” This is
the only means of ensuring a quality move and taking action to correct deficiencies if they occur.
This is also the opportunity for the customer to provide input to improve the POV movement
process.
2. Only the government representative has access to the “Customer Feedback” box. Although it ispreferred the card be turned in at the VPC, the customer has the option to complete the card andmail it to:
USTRANSCOM
ATTN: DPMO (TCJ9-OP)
508 Scott Drive, Building 1900W
Scott, AFB, IL 62225-5357
S. POV PROCESSING CENTER INFORMATIONThe remainder of this attachment provides information unique to each VPC. Consult your local TO
to determine the proper VPC from which to ship your POV.
NOTE: Hours of operation for each VPC are listed in the applicable section and are strictly adhered

to. VPCs are not open on weekends or holidays. Please plan your trip accordingly.
While every effort is made to provide up-to-date information on the POV program, it is important thatyou consult with your local TO for any recent changes. We welcome written recommendations tocorrect or improve this attachment. Address your comments to:
USTRANSCOM
ATTN: DPMO (TCJ9-OP)
508 Scott Drive, Building 1900W
Scott, AFB, IL 62225-5357
T. WHERE IS MY POV
Customers can obtain information online regarding the status of their POVs by visiting the website
http://www.pcsmypov.com/. In addition to the individual locations listed below, a customer desiring
to ship a POV or make an appointment at a VPC should call:
For U.S. domestic appointments: 1-855-389-9499
For appointments in Germany: +800-02277447
For any other locations: 00800-227-7447
This information includes:
1. Turning In/Picking Up a POV
2. Shipping/Storing services
3. VPC Locations (CONUS/OCONUS)
4. Required Documentation
5. Frequently Asked Questions.

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U. ABANDONED POVS
If all required notification procedures have been met and the entitlement holder has not responded or
has signed authorizing disposal, USTRANSCOM will notify Services and proceed with POV
abandonment/disposal.
V. GENERAL VPC INFORMATION
POVs must be turned in and picked up at a VPC. Customers can obtain information online by visiting
http://www.pcsmypov.com/.
1. CONUS VPC Information.
POV processing hours of operation are Monday through Friday, 0800 to 1600. VPCs areclosed on weekends and Federal holidays. It is highly recommended you arrive at the VPC by
1500 hours to ensure processing is completed on time. During inclement weather, a VPC may
open later or close earlier than the scheduled time. Please call the servicing VPC to confirm thehours of operation.
Atlanta

Baltimore2579 Campbell Boulevard
Ellenwood, Georgia 30294
Phone: 404-425-9177
Toll Free: 855-389-9499
E-mail: Atlanta.VPC@ialpov.us

2940 Waterview Ave
Baltimore, MD 21230
Phone: 667-401-0770
Toll Free: 855-389-9499
E-mail: Baltimore.VPC@ialpov.us

Charleston

Dallas3601 Meeting Street Rd
North Charleston, SC 29405
Phone: 843-647-6635
Toll Free: 855-389-9499
E-mail: Charleston.VPC@ialpov.us

1717 W. Airfield Drive
Grapevine, TX 75261
Phone: 469-203-8629
Toll Free: 855-389-9499
Fax: 972-639-3976
E-mail: Dallas.VPC@ialpov.us

Denver, CO

Jacksonville (Blount Island)

14777 E. 35th Place
Aurora, CO 80011
Phone: (303) 835-7461
Toll Free: 855-389-9499
Email: Denver.VPC@ialpov.us

NOTE: Use of Blount Island is for personnel
assigned to/from Guantanamo Bay, Cuba ONLY.
The website http://www.pcsmypov.com/ cannot be
used to track shipments to/from this location.
Appointment Required
TransAtlantic Line8998 Blount IslandJacksonville, FL 32226
Phone: 904-751-1845
E-mail: athornton@portus-us.com

Los Angeles

Norfolk

5440 W Century Blvd.
Los Angeles, CA 90045
Phone: 424-488-7696
Toll Free: 855-389-9499
Fax: 310-697-4565
E-mail: LosAngeles.VPC@ialpov.us

1215 Executive Blvd
Chesapeake, VA 23320
Phone: 757-320-4254
Toll Free: 855-389-9499
E-mail: Norfolk.VPC@ialpov.us

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NY/NJ Metro

Orlando, FL

47 Kilmer Drive
Edison NJ 08817
Phone: (732) 289-3095
Toll Free: 855-389-9499
Email: Newjersey.VPC@ialpov.us

11262 Boggy Creek Rd
Orlando FL 32824
Phone: (407) 374-0587
Toll Free: 855-389-9499
Email: Orlando.VPC@ialpov.us

San Diego

Seattle1655 N. Magnolia Ave
El Cajon, CA 92020
Phone: 559-483-9955
Toll Free: 855-389-9499
Fax: 619-956-0975
E-mail: SanDiego.VPC@ialpov.us

7855 S. 212th St,
Kent, WA 98032
Phone: 253-948-3488
Toll Free: 855-389-9499
E-mail: Seattle.VPC@ialpov.us

St. Louis
4236 Crescent Industrial Dr.
Pontoon Beach, IL 62040
Phone: 314-326-4153
Toll Free: 855-389-9499
E-mail: StLouis.VPC@ialpov.us

2. OCONUS VPC Information.
POV processing hours vary (see table). OCONUS VPCs are closed on Saturday, Sunday,
U.S. Federal holidays, and Host Nation holidays. It is highly recommended you call in advance toconfirm operating hours and arrive at the VPC by 1500 hours to ensure processing is completed ontime.
Alaska – Anchorage

Alaska – Fairbanks*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Anchorage Vehicle Processing Center

Fairbanks Vehicle Processing Center

300 LaTouche St,
Anchorage, AK 99501
Phone: 907-891-8496
Toll Free: 855-389-9499
Fax: 907-227-1201
E-mail: Anchorage.VPC@ialpov.us

5250 Airport Industrial Rd
Fairbanks, AK 99709
Phone: 907-891-8499
Toll Free: 855-389-9499
Fax: 907-459-5591
E-mail: Fairbanks.VPC@ialpov.us

BahrainBelgium – Chievres*POV Processing Hours 0800–1600.
Open Sunday through Thursday
Closed Friday and Saturday*POV Processing Hours 0800–1600.
Chievres Vehicle Processing Center

Bahrain Vehicle Processing Center
Office 11, Bldg 1988, Road 1527, Block 115
Bahrain Investment Wharf, Hidd
Tel:+973-69992417; Fax: +973-69991406
E-mail: Bahrain.vpc@ialpov.us

IV-K3-16

80th Asg Chievres Air Base, Building 46
Chievres, Walloon Region, Belgium, 7950
Phone: 0032 68 331 980
E-mail: Chievres.vpc@ialpov.us

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Brunssum - Netherlands

Germany – Ansbach*POV Processing Hours 0800–1600*POV Processing Hours 0800–1600.

Brunssum Vehicle Processing Center

Ansbach Vehicle Processing Center

USAG Benelux – Brunssum
Kranenpool 3, Building 7, 6443 VA
Brunssum, Netherlands
Phone: +31-45-2100 400
Fax: +31-45-2100 402
E-mail: Brunssum.VPC@ialpov.us

Meinhardswindener Strasse 25
Barton Barracks; Building 5259
Ansbach, Bavaria, Germany, 91522
Local: +49 981 97781159
Email: Ansbach.VPC@ialpov.us

Germany – Baumholder

Germany – Boeblingen*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Baumholder Vehicle Processing Center

Boeblingen Vehicle Processing Center

Clinic Barracks, Gate 15 on L 169 Street,
Building 8751
Baumholder, Germany, 55774
Phone: 0049 6783-9008476
E-mail: Baumholder.VPC@ialpov.us

Panzerkaserne
Building 2931
Boeblingen, BW, Germany, 71032
Phone: 0049 7031 7334749
E-mail: Boeblingen.VPC@ialpov.us

Germany – Grafenwoehr

Germany – Kaiserslautern*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Grafenwoehr Vehicle Processing Center

Kaiserslautern Vehicle Processing Center

U.S. Grafenwoehr Base322 Shiloh Avenue
Grafenwöhr, BY, Germany, 92655
Phone: 0049 9641 9260061
E-mail: Ansbach.VPC@ialpov.us

Kapaun Air Station Building 2806
Kaiserslautern, RP, Germany, 67661
Phone: 0049 631-35790088
E-mail: Kaiserslautern.vpc@ialpov.us

Germany – Spangdahlem

Germany – Wiesbaden*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Spangdahlem Vehicle Processing Center

Wiesbaden Vehicle Processing Center

Spangdahlem Air Base
Building 222
Spangdahlem, RP, Germany, 54529
Phone: 0049 6565 9558009
E-mail: Spangdahlem.vpc@ialpov.us

Mainz-Kastel Station, Building 4013,

Guam

Hawaii*POV Processing Hours 0800–1600.

*POV Processing Hours 0700–1500.

Guam Vehicle Processing Center

Honolulu Vehicle Processing Center

Naval Activities Branch
Building 3179
Santa Rita, GU, Guam 96915 3134
Phone: 671-339-2205
Toll Free: 877-716-7702
Fax: 671-564-2105
E-mail: Guam.VPC@ialpov.us

Honolulu Harbor Pier 1
Fort Armstrong, Forrest Avenue
Honolulu, HI 96813
Phone: 808-670-3095
Toll Free: 855-389-9499
Fax: 808-439-6847
E-mail: Honolulu.VPC@ialpov.us

IV-K3-17

Mainz Kastel, HE, Germany, 55252
Phone: 0049 6134 6019144
Fax: 0049-6134-5679774
E-mail: Wiesbaden.vpc@ialpov.us

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Italy – Aviano

Italy – Livorno*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Aviano Vehicle Processing Center

Livorno Vehicle Processing Center

Via Monte Tremol no. 20,
Aviano, Italy 33081
Phone: 0039 0434 -651106

Leghorn Army Depot, Gate 27, Building 5138
Depot Via Aurelia Tombolo Pisa,
Livorno, Italy 56128
Phone: 0039 050-989200
E-mail: Livorno.vpc@ialpov.us

E-mail: Aviano.vpc@ialpov.us
Italy – Naples

Italy – Sigonella*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Naples Vehicle Processing Center

Sigonella Vehicle Processing Center

U.S. Navy Support Site
Building 2081, Contrada BoscarielloGricignano di Aversa, Campania, Italy 81030
Phone: 0039 081-8116522
E-mail: Naples.vpc@ialpov.us

Base Navale USA/NAS II, Building 724,
Strada Statale 417 Catania-Gela, 95030 Piano d’
Arci/Signonella, Sicilia (CT), Italy
Phone: 0039 095-865529
Fax: 0039-095-86-5413
E-mail: Sigonella.vpc@ialpov.us

Italy – Vicenza

Puerto Rico

*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600

Vicenza Vehicle Processing Center

Victoria Industrial GroupVia Strada Della Pelose
Building 928, Entrance 8,Torri di Quartesolo Vizenca, Veneto, Italy 36040
Phone: 0039 0444-380262
E-mail: Vicenza.vpc@ialpov.us

Bo Martín González, Lote 2-C, Calle 3
Carolina, PR 00987
Phone: (787) 979-6888
Toll Free: 1 (855) 389-9499
Fax: (787) 776-7878
E-mail: PuertoRico.VPC@ialpov.us

South Korea – Daegu

South Korea – Pyongtaek*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Daegu Vehicle Processing Center

Pyongtaek Vehicle Processing Center

Area IV Support Activity
Daegu Camp Henry, Building 1415
Daegu, South Korea 96218
Phone: 82-53-470-3326
Fax: 82-53-470-8113
E-mail: Daegu.VPC@ialpov.us

Building 7040, Indian Head Avenue 11th Street,Camp Humphrey, Pyongtaek South Korea
APO AP 96271
Phone: 82-02-798-7032
Fax: 82-02-798-7033
E-mail: pyeongtaek.vpc@ialpov.us

Spain

Turkey - Incirlik*POV Processing Hours 0800–1300/1400–1600.

*POV Processing Hours 0800–1600.

Rota Vehicle Processing Center

Incirlik Vehicle Processing Center

C/Inventor Pedro Cawley 10, Polígono Ind.
Las Salinas del Levante,

Delta Shipping and Trading Inc. Co.
Yenimahalle 33 Sokak No. 31 ,Incirlik
Adana, Turkey 01340
Phone: +90 322 332 78 50
E-mail: Incirlik.VPC@ialpov.us

El Puerto de Santa María, AL, Spain, 11500
Phone: +34 956 852 034
Toll Free: 900 321 321
E-mail: Rota.vpc@ialpov.us

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Turkey – Izmir

United Kingdom*POV Processing Hours 0800–1600.

*POV Processing Hours 0800–1600.

Izmir Vehicle Processing Center

Mildenhall Vehicle Processing Center

Delta Shipping and Trading Inc. Co.
Doganlar Mah. 1417 Sokak , Bornova,
Izmir, Turkey 35040
Phone: 0090 232 479 1929
E-mail: Izmir.vpc@ialpov.us

Field Road (beside ESSO station), Mildenhall,Suffolk, Great Britain, IP28 7AL
Phone: 0044 1638 562752
E-mail: Mildenhall.vpc@ialpov.us

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Figure K3-1. DD Form 788, Private Vehicle Shipping Document for Automobile

IV-K3-20

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Figure K3-1. DD Form 788, Private Vehicle Shipping Document for Automobile (Cont’d)IV-K3-21