MyDTCCPERSONALIZED ONLINE ACCESS TO ALL DTCC WEB PRODUCTS AND SUPPORTCAPABILITIES IN ONE CONVENIENT PLACE. LEARN HOW MYDTCC IS POWERING YOUROPTIMAL DTCC PRODUCT USER EXPERIENCE.
YOUR HOME PAGE HIGHLIGHTSEABFGHICDJA) Utilize Search to access Knowledge Base articles and DTCC Learning Center content right from MyDTCC.
B) Administrator search capabilities to help identify who within your organization can grant or modify user access.
C) For Administrators only From the MyDTCC Home Page, access the relevant product tile [Customer Registration System (CRS) / Manage
My Services (MMS)] to perform all user access management actions for your DTCC products.
D) Customized portal providing single sign-on access to most of your DTCC products and services, with individual product tiles displayed
according to your access.
E) Single sign-on access to the DTCC Learning Center for all your learning needs and the API Marketplace.
F) Leverage My Files to access reference materials such as general documents, as well as access to folders provisioned for secure documenttransmission.
G) Utilize the My Product Updates tile to access your latest product communications.
H) Report an Outage or Cyber Event feature provides you with the ability to quickly report and escalate an outage or cyber event. If
reporting a cyber event, a pop-up message will be displayed that provides the Report an Outage or Cyber Event hotline phone number. If
reporting an outage, a short form will be displayed to submit a Critical Severity Case that will trigger internal alert notifications to expedite aresponse.
I) Summary of the up-to-the-minute System Availability for your DTCC services, with the option to drill-down to a more detailed view andcustomize your preferences.
J) All the latest real-time Announcements specific to your product access.

Manage Preferences provides the ability to curate your opt-in subscriptions (News & Updates and/or Incidents & System Availabilitycommunications) and customize your System Availability Dashboard.

YOUR SUPPORT ACCESSEnter, update and manage support requests, view details, track updates, add comments and upload attachments through the Support page.

ACDEBA) Use Support Request to submit a new support request using our dynamic decision tree which provides answers/resources from both theKnowledge Base and DTCC Learning Center as you enter further details, giving you the option to self-serve or continue to submit yourrequest to a DTCC Client Service representative. The decision tree topics are specific to the product selected and cover common support
topics such as password resets, trade status checks and application questions.

B) For ITP and SIFMU clients only Access both your and your colleagues’ open Support and Service Cases, with the ability to comment andcollaborate on your colleagues’ cases to identify common issues/requests.
C) For ITP Administrators only Submit Account & Service Changes that impact your entire organization, e.g., updating CTM MTI
mappings and SN event profiles, adding new Product Administrators, applying for new TradeSuite IDs.
D) For users outside of ITP and RDS services Submit service requests via Connectivity Management to make network connectivity
changes that impact your entire organization.
E) Submit support requests specific to Billing and invoicing.

CONTACT US: dtcc.com/client-center© 2024 DTCC. All rights reserved. DTCC, DTCC (Stylized) and Financial Markets. Forward. are registered and unregistered trademarks of The Depository Trust & Clearing Corporation DTCC.
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