The Value of Cat S O S Services
®

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Lower your Costs withS·O·SSM Services
Are you interested in saving
hundreds—even thousands—inowning and operating costs by
preventing unexpected failures andunplanned downtime? Let S·O·SSM
Services reduce your owning andoperating costs by leveraging ourCaterpillar branded proprietaryprocess that turns fluids analysis data
into valuable information.
Similar to going to the doctor for aroutine checkup, S·O·S Services offers
the largest OEM in-house fluid
sampling capabilities and uses thelatest technology to assess whetheryour equipment is at risk for potential
failure. Our fluids experts perform
sophisticated analysis so all you haveto do is follow the recommended actions. We’re confident that Cat S·O·S
Services offers more value
than any other lab.

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By identifying excessive wear or contaminated fluids, S·O·S Services has been revealing “unseen” product issues fordecades, predicting a problem before it occurs and allowing for repair before failure by leveraging scheduled repairs anddowntime to fit workload.
Routine fluid analysis helps…
Avoid costly failures.
Allowing an issue to go to failure will increase your repair costs by double, triple, or more. Using expert recommendations,
you can adjust or replace a single part—preventing a small problem from becoming a major repair. Save yourself time,money, and undo stress by leveraging a program that is designed to help you be successful.
Be more productive & profitable.
Expert fluid analysis helps you manage overall equipment health, thus reducing owningand operating costs. Get the most use out of replaceable components by knowing exactly
when they need to be changed, and build a service history that can improve resale
value when it’s time to upgrade.
Shorten repair time.
When you track what’s going on “behind the scenes”—like component wear
and oil performance—you can predict problems and schedule accordingly.
Since you and your Cat dealer are working as a team to manage yourequipment, you’ll know parts and shop time are readily available.

3Get fast results with actionable recommendations.
Much like a doctor reading test results, we figure out what caused the elevated analysis results. Did it come from a part?
The environment? It’s what we’re doing with the information that gives real value to the customer.
When it comes to sampling your oil, coolant or fuel, the expert analysis work of S·O·S Services is just one part of apowerful value proposition. There’s also quick turnaround, knowledgeable interpretation and recommendations you canact on … and actually understand without an advanced degree in chemistry.
All kinds of equipment owners and industries can take advantage—whether they own Cat® products or not.

4Optimize your drain intervalWork with our experts

If you only needed to perform half of the scheduled oil drain
maintenance intervals, how much impact would that make toyour bottom line? Hundreds, thousands, millions? Let us help
you. The Caterpillar S·O·S Services program is much more than
fluid analysis for identifying potential failures, we can also help
minimize your maintenance costs by optimizing your equipment
oil drain intervals. We provide a maintenance management toolthat evaluates oil deterioration and detects the early signs ofabnormal wear on product components which help you
understand the factors affecting your fluids and allow you tomanage the product life cycle and reduce costs.

We will work with you to optimize the oil change intervals foryour Cat engines. Keep in mind, the process of determining newoil change intervals is not simple, and will require that you work
closely with your local Cat dealer over a period of several months.
Once new intervals are established, it will be more important
than ever to carefully monitor oil performance and engine wearwith normally scheduled sampling intervals.

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WE SAMPLE ALL EQUIPMENT,WHETHER MADE BY CATERPILLAR

OR ANOTHER OEM

Mixed Fleet? No Problem!
We’re your total fluid analysis solution for your entire fleet.
Whether you are using Cat or competitive fluids for your fleet
in all applications, Cat S·O·S Services can handle it. Currently,
more than 25% of our fluid sampling business is for competitive
or non-commercial equipment.
Yes, many other OEM’s offer fluid sampling services, but they
are often outsourced to a third party. Cat S·O·S Services not
only offers the largest in-house fluid sampling capabilities on
the market, they provide quality and quickness. We strive to return all samples and interpretations within 24 hours. The sooner
you receive the results and recommendations, the more likely toprevent a failure before it occurs.
If you’re already sampling with a competitor, that’s okay. But weare confident that S·O·S Services will offer you more value.

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If it has a lubricated system, takes coolant, or runs on diesel, S·O·S Services isyour complete solution—from massive mining machines, to generators for
emergency power, to your personal vehicle and much more. Get an accurate look
into the health of your machinery along with targeted recommendations ifa problem is detected.
EXAMPLES OF INDUSTRIES SERVED:
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Agriculture
Aviation
Construction
Demolition, scrap & waste
Forestry
Governmental (municipal and defense)
Industrial power
Landscaping
MarineMaterial handling
MiningOil & gas
Power generation
Quarry, aggregates & cement
RailEXAMPLES OF NON-COMMERCIAL EQUIPMENT:••••

Automotive & racing
Lawn & garden
Personal / recreational
Yachting & pleasure craft7

Here’s What Our Customers are Saying“We have 4,500 pieces of construction
equipment and 45,000 employees. We operate
several hundred track type tractors...close to 		mud and dirt. A lot of material builds up 		around the final drives, and there’s entry.
We are able to do pre-failure repair to them.
From a cost-savings standpoint, if we have 		a dirt entry and metal wear in the oil, we can 		
do a repair or reseal for $7,000. A failure can 		
cost $25,000. That’s a continuous savings
for us.“Waste Management
JOHN MEESE• Senior director of Heavy Equipment• Also Chairman, Association of Equipment 				 Management Professionals“We sample every component, on- and off 		
highway. We do coolants, differential,hydraulics, transmission. Every component 		
gets a sample—many thousands.
We used to use Polaris Labs for one of our 		larger districts. There was some pushback 		
initially (when we switched to Cat S·O·S 		Services) because they had been using Polaris
for years, and they had reservations about 		changing to a new system. But...they’ve beenreal pleased with overall results, the way the 		data is presented. They like the comments 		
better, feel like they get better
recommendations coming from Caterpillar. 		
Caterpillar knows their equipment better thanan outside lab does.“

Martin Marietta
TOM CRAWFORD• Director of Mobile Fleets• Works with SW Division
8The History of S•O•S Services
For nearly 50 years, the Cat S·O·S Services team has been
providing oil sampling expertise to our dealerships andcustomers. In 1968, S·O·S Services began by sampling oil
looking for metals, viscosity, particle count, and oil condition
along with contamination due to fuel, water, and glycol.
By leveraging current analysis technology and listening to theneeds of our customers, our program has evolved and grown
to remain a leader in the industry. We are continuously looking
at new innovative ways to get you the reliable and valuable
information you need – faster.

Backed by Caterpillar Scientists, Engineers, and Product Support Experts.
The Cat S·O·S Services Team includes highly trained scientists, engineers, and product support experts
with decades of equipment know-how. We’re focused on one goal: looking out for the health of yourproducts and saving you on owning and operating costs.

Laboratory ScientistsEngineering Experts

Product Support Teams

9Our Capabilities

Whether you’re new to sampling or a seasoned pro, using
Cat fluids or another brand, a Do It Yourself (DIY) customer
or prefer to let your Cat dealer handle it all for you, S·O·S
Services is here for you. We’re focused on one goal:
looking out for the health of your products and the bottom
line of your operation, every day. We provide full test
options for oil, coolant, and fuel samples.

When it comes to oil testing, visual inspections are limited
to the larger particles. We can spot early signs ofdamaging wear metals, the condition of your oil, overall
particle analysis, and identify contaminants that hurt
performance (water, fuel, glycol, dirt, etc). Our technicians
perform comprehensive analysis on lubricated systems(engines, transmissions, hydraulics, final drives,differentials, gearboxes, compressors).

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Don’t forget about your diesel fuel. Poor-quality fuel can affecthow your equipment performs—including abnormal wear ofcomponents, valves, valve guides, piston rings, etc. This hasbottom-line impacts on your maintenance and operating costs.

Cooling system testing is often overlooked, but the damage that
could occur from overheating won’t be overlooked or forgotten.
Coolant testing is an easy check to determine whether yourcoolant has the right chemical balance for maximum system
protection and cooling efficiency. We offer two levels of testingfor coolant. The first level checks routine characteristics, whereas
the second level check provides more in-depth analysis.

Minimize operating costs with routine S·O·S sampling.
Contact your local Cat dealer and their trained experts will be able
to identify the unseen issues and save your bottom line.
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Reduce risk and save on owning and operating costs with Cat S•O•S Services.

The Value of Cat S O S Services®

PEDJ0349© 2017 Caterpillar • All Rights Reserved
CAT, CATERPILLAR, BUILT FOR IT, their respective logos,“Caterpillar Yellow,” the “Power Edge”trade dress as well as
corporate and product identity used herein, are trademarksof Caterpillar and may not be used without permission.

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