CONDITIONS OF CARRIAGE(INTERNATIONAL PASSENGERS AND BAGGAGE)- Effective 20 September 2022 -Contents
1. DEFINITIONS ........................................................................................................... 1
2. APPLICATION OF CONDITIONS .............................................................................. 5
3. CODE SHARE…………………… ........... ………………………………………………………….6
4. TICKETS ................................................................................................................... 7
5. STOPOVERS ............................................................................................................11
6. FARES AND ROUTINGS ..........................................................................................12
7. REROUTING, FAILURE TO CARRY AND MISSED CONNECTIONS .........................13
8. RESERVATIONS ......................................................................................................16
9. CHECK-IN................................................................................................................18
10. REFUSAL AND LIMITATION OF CARRIAGE .........................................................19
11. BAGGAGE ..............................................................................................................21
12. SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS ...............................27
13. REFUNDS ..............................................................................................................28
14. GROUND TRANSPORTATION SERVICE ................................................................32
15. HOTEL ACCOMMODATION, ARRANGEMENTS MADE BY JTA AND INFLIGHTMEALS ...................................................................................................................33
16. ADMINISTRATIVE FORMALITIES.........................................................................34
17. SUCCESSIVE CARRIERS .......................................................................................36
18. LIABILITY OF CARRIER ........................................................................................37
19. TIME LIMITATIONS ON CLAIMS AND ACTIONS ..................................................41
20. OVERRIDING LAW ................................................................................................42
21. MODIFICATION AND WAIVER ..............................................................................43

1. DEFINITIONS"Agreed Stopping Places" means those places, other than the place of departure andthe Destination, set forth in a Ticket and/or any Conjunction Ticket issued inconnection therewith as scheduled stopping places on the Passenger’s route, or shownin Carrier’s timetable.
"Applicable Laws" means such laws, cabinet orders and ministerial ordinances andother governmental regulations, rules, orders, demands or requirements of any state or
country as will apply to Carriage of a Passenger and/or Baggage to be performed by
JTA.
"Authorized Agent" means a passenger sales agent appointed by a Carrier to represent
the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if
authorized by the Carrier, over the services of any other Carrier.
"Baggage" means such articles, effects and other personal property of a Passenger as
are necessary or appropriate for wear, use, comfort or convenience in connection withhis/her travel. Unless otherwise specified, it includes both Checked and Unchecked
Baggage of the Passenger.
"Baggage Check" means such portion of a Ticket as provides for Carriage by a Carrierof Checked Baggage and as is issued by the Carrier as receipt of such

CheckedBaggage.
"Baggage Identification Tag" means a document issued by a Carrier solely for the
purpose of identification of Checked Baggage and consisting of two portions: thebaggage tag portion which is attached by the Carrier to a particular article of Checked
Baggage and the Baggage claim stub which is given to the Passenger.
"Carriage" means carriage of a Passenger and/or Baggage by air, gratuitous or for
reward.
"Carrier" means an air carrier and shall include an air carrier issuing a Ticket and any
air carrier that carries a Passenger and/or his/her Baggage under the Ticket orprovides or undertakes to provide any other services incidental to such Carriage.
"Checked Baggage" means Baggage of which a Carrier takes custody and for which the
Carrier issues a Baggage Check and Baggage Identification Tag.
"Child" means a person who has reached his/her second birthday but not his/her
twelfth birthday as of the date of commencement of Carriage.
"Conjunction Ticket" means a Ticket issued to a Passenger in conjunction with anotherTicket which together constitute a single contract of Carriage.
"Convention" means whichever of the following instruments is applicable to thecontract of Carriage:

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"Convention for the Unification of Certain Rules Relating to International Carriage byAir", signed at Warsaw on 12th October, 1929 (hereinafter referred to as the "Warsaw
Convention");"Warsaw Convention as amended at Hague in 1955" signed at Hague on 28th
September, 1955;"Warsaw Convention" as amended by Additional Protocol No.1 of Montreal 1975;"Warsaw Convention as amended at Hague in 1955" as amended by Additional Protocol
No.2 of Montreal 1975, and“Convention for the Unification of Certain Rules for International Carriage by Air”,
done at Montreal on 28th May, 1999 (hereinafter referred to as the "Montreal
Convention").
"Days" means calendar days including all seven days of the week; provided that, for the
purpose of calculating the number of days of a notice period, the day upon which such
notice is dispatched shall not be counted and further provided that, for the purpose ofdetermining the period of validity of a Ticket, the day upon which the Ticket is issued,or the flight is commenced, shall not be counted.
"Destination" means the ultimate stopping place under a contract of Carriage. In thecase of a trip which returns to the place of departure, the Destination is the same as
the place of departure.
"Electronic Coupon" means an electronic Flight Coupon or other value document held
in JTA’s database.
"Electronic Flight Coupon" means such form of Flight Coupon as is recorded in JTA’s
database.
"Electronic Miscellaneous Document" means an electronic document issued by aCarrier or its Authorised Agent, requesting issue of an appropriate Ticket or provisionof travel services to the person named in such electronic document.
"Electronic Ticket" means the Itinerary/Receipt and Electronic Flight Coupon issued bya Carrier or its Authorized Agent.
"Endorsement" means a written authority from a Carrier to transfer a Ticket or
Miscellaneous Charges Order or an individual coupon thereof to another Carrier. Suchauthority shall normally be stamped in a specified box of the relevant coupon but may
also be effected by use of a document, telegraph or other method of communication.
"Flight Coupon" means such portion of a Passenger Ticket (in the case of Electronic
Ticket, the Electronic Flight Coupon) as indicates particular places between which thecoupon is good for Carriage.
"French Gold Francs" means French francs consisting of 65 1/2 milligrams of gold at2

the standard of fineness of nine hundred thousandths. French Gold Francs may be
converted into any national currency in round figures.
"Infant" means a person who has not reached his/her second birthday as of the date ofcommencement of Carriage.
"International Carriage" means (except where the Convention is applicable) Carriage
in which, according to a contract of Carriage, the place of departure and, theDestination or Agreed Stopping Place, are situated in two or more countries. As used inthis definition, the term "country", which is equivalent to "state", shall include any
territory subject to its sovereignty, suzerainty, mandate, authority or trusteeship.
“Itinerary/Receipt” means a document or documents forming part of the Electronic
Ticket which contains the information such as the itinerary, ticket information, a
portion of the conditions of a contract of Carriage and notices relating thereto.
"JTA" means Japan Transocean Air Co., Ltd..
"JTA's Regulations" means JTA's rules and regulations, other than these Conditions ofCarriage, for International Carriage of Passengers and/or Baggage including, but notlimited to, JTA's tables of fares, rates and charges.
"Miscellaneous Charges Order" means a document or an electronic document issued bya Carrier or its Authorized Agent, requesting issue of an appropriate Ticket orprovision of travel services to the person named in such document or electronic
document.
"Passenger" means any person, except crew members, carried or to be carried in anaircraft with the consent of a Carrier.
"Passenger Coupon" or "Passenger Receipt" means such coupon or receipt constituting
a portion of a Ticket as is issued by a Carrier or its Authorized Agent and is marked
with "Passenger Coupon" or "Passenger Receipt", which document shall constitute a
Passenger's written evidence of a contract of Carriage.
"Passenger Ticket" means such portion of a Ticket as is issued by a Carrier or its
Authorized Agent and as provides for Carriage of a Passenger.
"Rerouting" means any change in a routing, Carrier, class of service, flight or period ofvalidity from that originally provided in the duly-issued Ticket which a Passenger
presents for Carriage.
“SDR” mean Special Drawing Rights as defined by the International Monetary Fund.
Conversion of the SDR sum into a national currency shall, in the case of judicial
proceedings, be made at the exchange rate between the currency and SDR prevailingon the date of the final court hearing of such proceedings and, in any other case, at theexchange rate between the currency and SDR prevailing on the date on which the3amount of the damages is finally fixed or on which the value of Baggage is declared.
"Stopover" means such deliberate interruption of a travel by a Passenger, at a point
between the place of departure and the Destination, as is agreed to in advance by the
Carrier.
"Ticket" means either the document entitled “Passenger Ticket and Baggage Check" or
the Electronic Ticket, in each case issued by a Carrier or its Authorized Agent for
Carriage of a Passenger and/or Baggage, setting forth a portion of the conditions of acontract of Carriage and notices relating thereto and containing Flight Coupon andPassenger

CouponorPassenger

ReceiptorElectronic

FlightCouponandItinerary/Receipt.
"To Validate" means to stamp on a Passenger Ticket an indication that it has been duly
issued by a Carrier or its Authorized Agent or, in the case of an Electronic Ticket, toregister all of the Electronic Flight Coupons in JTA’s database.
"Unchecked Baggage" means any Baggage other than Checked Baggage.

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2. APPLICATION OF CONDITIONS(A) General
Nothing in these Conditions of Carriage or JTA's Regulations shall, unless permitted
by the Convention and otherwise expressly provided herein, constitute a modification
by JTA of any provision of, or waiver by JTA of any right granted to it by, theConvention.
(B) Applicability
To the extent not in conflict with the Convention and except in case JTA's conditions ofCarriage applicable exclusively to its own domestic services apply, these Conditions ofCarriage shall apply to any Carriage of Passengers and/or Baggage and any service
incidental thereto, each to be performed or provided by JTA at fares, rates and charges
published in connection with these Conditions of Carriage.
(C) Gratuitous Carriage
With respect to gratuitous Carriage, JTA reserves the right to exclude the applicationof any provisions of these Conditions of Carriage.
(D) Carriage by Charter
Carriage of Passengers and/or Baggage to be performed pursuant to a charter
agreement with JTA shall be subject to JTA's conditions of Carriage applicable tocharter flights.
(E) Change of Conditions of Carriage or JTA’s Regulations
Except as will be prohibited by Applicable Laws, JTA may change, modify or amend
any provision of these Conditions of Carriage and relevant regulations, and shall notify
reasonably in advance the contents of such changes of Conditions of Carriage by
posting them to the website or by other appropriate means; provided that no contract ofCarriage shall be subject to such change, modification or amendment made after the
Carriage to be performed pursuant to such contract commences.
(F) Applicable Conditions
Any Carriage of Passengers and/or Baggage shall be subject to these Conditions ofCarriage and JTA's Regulations in effect as of the date of commencement of the
Carriage covered by the first Flight Coupon of the Ticket.

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3. CODE SHARE(1)On some routes JTA offers our services together with other Carriers, placing JTA’s
designator code on flights operated by other Carriers under code share agreements.
(2)For a code share flight operated by another Carrier, JTA will advise Passenger of theidentity of the operating Carrier prior to the time of reservation.
(3)Passengers traveling on a flight operated by another Carrier may be subject to terms
and conditions of the operating Carrier that differ from those of JTA, including thoseregarding(a) involuntary rerouting provided in paragraph (B) of Article 7(b) check-in provided in Article 9(c) refusal and limitation of carriage provided in paragraph (A) and (C) of Article 10(d) restriction of acceptance as baggage , free baggage allowance and excess baggage
charge and acceptance of animals provided in Article 11(e) cancellations provided in sub-paragraph (2) of paragraph (B) of Article 12(f) For code share flights involving an airport of the United States of America thetarmac delay contingency plan of the operating carrier governs with respect to any
tarmac delay (meaning any delay of an aircraft on the ground at any airport of theUnited States of America during which passengers are not allowed to deplane).

64. TICKETS(A) General(1)JTA will not issue or exchange/reissue a Ticket unless the Passenger pays theapplicable fare or charges, or complies with credit arrangements approved by JTA.
(2)JTA will collect ticket service fees at the time of Ticket issue or each time ofRerouting upon a Passenger’s request pursuant to JTA’s Regulations. The service fees
are non-refundable.
(3)A passenger must present a valid Ticket duly issued in accordance with JTA's
Regulations and containing the Flight Coupon for the flight which he/she is actually toboard and all other unused Flight Coupons and a Passenger Coupon or Passenger
Receipt when he/she takes Carriage ( or, in the case of an Electronic Ticket, theItinerary/Receipt and the passenger’s identification). A Passenger shall not be entitledto be carried if the Ticket presented by the Passenger falls within the scope of
sub-paragraph (6) of paragraph (A) of Article 10.
(4)In the case of loss or mutilation of a Ticket or any portion thereof, or
non-presentation of a Ticket containing a Passenger Coupon or Passenger Receipt andall unused Flight Coupons, JTA may, upon the Passenger's request and upon receipt of
the charges set forth in the next succeeding sub-paragraph, issue a new Ticket to
replace such Ticket or such portion subject to the following conditions:(i) JTA receives from the Passenger a proof satisfactory to JTA to prove that a valid
Ticket for the relevant flight was duly issued and if, given the circumstances, JTA
deems it appropriate; and(ii) the Passenger agrees, in such form as may be prescribed by JTA, to indemnify JTA
from any loss and damage incurred by JTA in connection with issue of such
replacement Ticket.
(5)JTA will collect ¥10,000 (or the equivalent amount in a foreign currency) as a charge
for issue of replacement Tickets in accordance with the preceding sub-paragraph (4)per a Ticket issued to a Passenger which constitutes a single contract of Carriage.
(6) A Ticket shall not be transferable. JTA shall not be liable to any person entitled tobe carried or to receive a refund, for honouring or refunding a Ticket presented by any
person other than the person so entitled. If a Ticket is in fact used by any person otherthan the person who is entitled to be carried, with or without such person's knowledge
and consent, JTA shall not be liable for death of or injury to such unauthorised person
or for loss, destruction or delay in arrival of, or damage to, such unauthorised person's
Baggage or other personal property arising from or in connection with such
unauthorised use.

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(B) Validity for Carriage(1)When Validated, a Ticket shall be good for Carriage from the airport at the place of
departure to the airport at the Destination via the route described in the Ticket, at theapplicable class of service and for the period of time specified or referred to in the next
succeeding sub-paragraph. Each Flight Coupon shall be good for Carriage on the date
and flight for which a seat is reserved for the Passenger. If a Flight Coupon is issued onan "open date" basis, a seat will be reserved for the Passenger upon his/her application
therefor, subject to the conditions of the applicable fare and the availability of the seaton the flight. The place and date of issue shall be shown on the valid Ticket.
(2)Unless otherwise provided in the applicable fare rules, the period of validity of a
Ticket shall be one year , if Carriage is commenced, from the date of commencement ofCarriage or, if no portion of the Ticket is used, from the date of issue thereof. If a Ticket
involves a flight coupon to which any fare having a period of validity that is less than
one year applies, such period shall apply only to such flight coupon.
(3)The period of validity of a Miscellaneous Charges Order and Electronic
Miscellaneous Document shall be one year from the date of issue thereof. A
Miscellaneous Charges Order and Electronic Miscellaneous Document will not behonoured for a Ticket unless it is presented for a Ticket within one year from the dateof issue thereof.
(4)A Ticket shall expire at midnight on the date of expiration of the period of validity of
the Ticket. Unless otherwise provided in JTA's Regulations, a travel pursuant to a
Flight Coupon of a Ticket may continue beyond the date of expiration of the Ticket if
such travel commences prior to midnight thereof.
(5)An expired Ticket, Miscellaneous Charges Order or Electronic MiscellaneousDocument will be accepted for refund in accordance with Article 13.
(C) Extension of Validity(1)If a Passenger is prevented from travelling within the period of validity of a Ticket
because JTA:(a) cancels the flight on which the Passenger holds a reservation;(b) fails to operate a flight reasonably according to the schedule;(c)omits a scheduled stop, being the Passenger's place of departure, Destination or
Stopover point;(d) causes the Passenger to miss a connection;(e) substitutes a different class of service; or(f) is unable to provide previously confirmed space;
JTA will, unless otherwise provided in JTA's Regulations, extend the period of validity8

of the Ticket, without additional collection of fare, to JTA's first flight on which a seatis available in the class of service for which the applicable fare is paid by the
Passenger.
(2)If a Passenger holding a Ticket of which the period of validity is one year isprevented from travelling within the period of validity because JTA is unable toprovide a seat on the flight in the class of service for which the applicable fare is paidby the Passenger, JTA will extend the period of validity of the Ticket to JTA's firstflight on which a seat is available in the class of service for which the applicable fare ispaid when the Passenger requests reservation; provided that such extension shall not
exceed 7 Days.
(3)(a)If a Passenger, after commencing his/her travel, is prevented from travellingwithin the period of validity of a Ticket by reason of his/her illness (but not pregnancy),
JTA may, unless precluded by JTA's Regulations applicable to the fare paid by the
Passenger, extend such period as follows:(i)With respect to a Ticket of which the period of validity is one year, JTA may extend
such period to the date on which the Passenger becomes fit to recommence his/hertravel according to a valid medical certificate; provided that in case JTA is unable toprovide the Passenger on such date with a seat in the class of service for which theapplicable fare is paid by the Passenger, to JTA's first flight after such date from thepoint where the Passenger recommences his/her travel on which flight a seat isavailable in such class of service. If an unused Flight Coupon of the Ticket involves one
or more Stopover points, JTA may, subject to JTA's Regulations, extend the period ofvalidity of the Ticket for not more than 3 months from such date.
(ii)With respect to a Ticket of which the period of validity is less than one year, JTA
may, unless otherwise provided in JTA's Regulations, extend such period to the date on
which the Passenger becomes fit to recommences his/her travel according to a valid
medical certificate; provided that in case JTA is unable to provide the Passenger onsuch date with a seat in the class of service for which the applicable fare is paid by the
Passenger, to JTA's first flight after such date from the point where the Passenger
recommences his/her travel on which flight a seat is available in such class of service(irrespective of any restrictive conditions applicable to the type of the fare paid), but inno case more than 7 Days from such date.
In the case of (i) or (ii) above, JTA may extend to the same extent the period of validityof Tickets of other members of the immediate family travelling with the Passenger.
(b)Nothing in the preceding (a) shall permit extension of the period of validity of a
Ticket of a Passenger who fully recovers from an illness before such period expires.

9(4)In the event of death of a Passenger en route, JTA may amend or modify the Ticketof a person accompanying the Passenger by, among other things, waiving the minimum
stay requirement or extending the period of validity. In the event of death in theimmediate family of a Passenger after he/she commences his/her travel, JTA may, alsowith respect to the Tickets of the Passenger or his/her immediate family accompanying
the Passenger, waive the minimum stay requirement or extend the period of validity.
Any such amendment or modification shall be subject to JTA's receipt of a proper deathcertificate and any such extension shall not exceed 45 Days from the date of death.
(D) Flight Coupon Sequence of Use(1)JTA will honour Flight Coupons only in sequence from the place of departure
indicated in the Ticket.
(2)A Ticket shall not be valid and JTA will not honour the Ticket if a Flight Coupon for
the first international sector is not used and the Passenger commences his/her travel at
any Agreed Stopping Place.

105. STOPOVERS
Stopovers may be permitted at any Agreed Stopping Place subject to Applicable Laws
and JTA's Regulations.

116. FARES AND ROUTINGS(A) General
Fares shall apply only to Carriage from the airport at the place of departure to the
airport at the Destination and shall not include ground transportation service within
airport areas, between airports or between an airport and downtown areas, except in
the case that JTA's Regulations specifically provide that such ground transportation
service will be provided by JTA without additional charge therefor.
(B) Applicable Fares(1)Applicable fares shall be the fares which shall be published by JTA or its Authorised
Agent or, if not so published, constructed in accordance with JTA's Regulations, whichshall, unless otherwise provided in Applicable Laws, be in effect as of the date of issue
and applicable on the date of commencement of the Carriage covered by the first Flight
Coupon of a Ticket. If the amount collected is not equivalent to the applicable fare, thedifference shall be paid by the Passenger or, as the case may be, refunded by JTA.
(2)Unless otherwise provided in these Conditions of Carriage or JTA’s Regulations,fares entitle a Passenger to occupy one seat of the applicable class. Unless otherwise
provided in JTA's Regulations or specifically approved by JTA, a Passenger shall beentitled to occupy one seat on board.
(C) Routings
Unless otherwise provided in JTA's Regulations, fares shall apply only to a routing
published in connection therewith. If there are more than one routings at the same fare,a Passenger may specify the routing prior to issuance of a Ticket. If he/she does not
specify the routing, JTA may determine the routing.
(D)

Taxes and Charges

Any tax or charge imposed by a government or other public authority or by an operatorof an airport in respect to a Passenger or his/her use of any services or facilities shallbe in addition to the published fares and charges and be payable by the Passenger.
(E) Currency
Fares and charges may be paid in a currency to be specified by JTA subject toApplicable Laws other than the currency in which the fare or charge is published. If apayment is made in a currency other than the currency in which the fare or charge ispublished, such payment shall be made at the rate of exchange established inaccordance with JTA's Regulations.

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7. REROUTING, FAILURE TO CARRY AND MISSED CONNECTIONS(A) Rerouting Requested by Passenger(1)Under JTA’s Regulations, conditions applicable to certain fares may limit or prohibit
Rerouting.
(2)Upon a Passenger's request, JTA may effect a Rerouting with respect to an unused
Ticket, Flight Coupon(s) or Miscellaneous Charges Order if:(a) JTA issues the Ticket or Miscellaneous Charges Order;(b)JTA is the original issuing Carrier indicated in the so-called "Original Issue" box of
the Ticket or Miscellaneous Charges Order;(c)(i)JTA is the Carrier designated in the so-called "Carrier" box of the unused Flight
Coupon of the first onward sector that the Rerouting is to commence or Miscellaneous
Charges Order,(ii)JTA is the Carrier to whom such Flight Coupon or Miscellaneous Charges Order isEndorsed, or(iii)no Carrier is designated in the so-called "Carrier" box of such Flight Coupon or
Miscellaneous Charges Order;
provided that, if the Carrier issuing the Ticket or Miscellaneous Charges Order isdesignated as a Carrier for any subsequent onward sector(s) and has an office of its
own or of its general sales agent authorized to Endorse tickets on its behalf at the pointon the routing either where the Rerouting is to commence or where a change in the
Ticket or Miscellaneous Charges Order is to be effected, such issuing Carrier's
Endorsement shall be obtained at either of such points in any of the cases of thepreceding (i), (ii) and (iii).
(3) After Carriage commences, the following shall apply:(a)additional Carriage at the through fare shall not be permitted unless a request
therefor is made prior to the Passenger's arrival at the Destination indicated on the
Ticket or Miscellaneous Charges Order submitted to JTA for such additional Carriage;(b)In the event that a new route of travel as after a Rerouting does not satisfy theconditions applicable to a round trip discount, a round trip discount shall not apply tothose sectors already flown even if the relevant Ticket is issued on a basis of a roundtrip discount.
(4) The fares and charges applicable after a Rerouting shall be those which, as of thedate of issue, were intended to apply on the date of commencement of Carriage;
provided that a Passenger, whose Ticket is all unused, requests Rerouting on a Flightcoupon, the fares and charges applicable after a Rerouting may be those applicable on
the date on which the change is made and reflected on the Ticket pursuant to JTA’s

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Regulations and applicable fare rules.
(5)JTA will collect from a Passenger any difference between the fares and charges
applicable as after a Rerouting and those originally paid by the Passenger or arrange
for a refund, if any, to the Passenger in accordance with Article 13.
(6)The date of expiration of any Ticket newly issued as a result of a change in a routing,
Carrier(s), class of service or flight shall be the same as that of the original Ticket or
Miscellaneous Charges Order; provided that, if a Passenger, whose Ticket is all unused,
requests Rerouting on unused Ticket, the date of expiration of a new Ticket shall becalculated from the date of issuing the Rerouting Ticket.
(7)Time limits on cancellation, and charges for late cancellation, of a reserved seatshall also apply to a Rerouting to be effected upon a Passenger’s request.
(B) Involuntary Rerouting(1)Unless otherwise provided in sub-paragraph (2) of paragraph (B) of Article 12, in theevent that JTA cancels a flight, fails to operate a flight reasonably according to theschedule, fails to stop at a Passenger's Destination or Stopover point, is unable toprovide a Passenger with his/her reserved seat or causes a Passenger to miss aconnecting flight on which he/she holds a reservation, JTA will, at the Passenger’s
option, follow either (a) or (b) below:(a) JTA will have the option of providing any of the following remedies:(i)carry the Passenger on any other flight of JTA on which a seat is available;(ii)either Endorse to any other Carrier the unused portion of the Ticket to request such
Carrier to carry the Passenger or request other transportation service to carry the
Passenger; or(iii)effect a Rerouting and carry the Passenger, by any other flight of JTA or any other
Carrier or by any other transportation services, to his/her Destination or Stopover
point indicated in the Ticket or any applicable portion thereof.
(b)JTA will provide an involuntary refund in accordance with paragraph (C) of Article
13.
(2)In the event that a Passenger misses an onward connecting flight of JTA on which
the Passenger holds a reservation because a Carrier carrying the Passenger fails to
operate its flight according to the schedule or changes the schedule of such flight, JTA
shall not be liable for such missed connections.
(3)A Passenger with respect to whom a Rerouting is effected upon JTA's request shallbe entitled to retain the free Baggage allowance applicable to the class of service thefare for which the Passenger originally paid. This provision shall also apply in theevent that the Passenger is entitled to a fare refund because he/she is transferred from14

a class of service the fare for which the Passenger paid to a lower class of service.

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8. RESERVATIONS(A) Reservation Requirements(1)A reservation shall be confirmed when recorded in JTA's reservation system as
accepted.
(2) JTA prohibits acts of reservations not intended for actual boarding.
(3)Under JTA's Regulations, conditions applicable to certain fares may limit or prohibitchange or cancellation of reservations.
(4)A Passenger who holds an unused open-date Ticket or portion thereof, Miscellaneous
Charges Order or Electronic Miscellaneous Document, or who wishes to change his/herreservation to another shall not be entitled to any preferential right with respect tomaking a reservation.
(B) Ticketing Time Limits
If a Ticket is not issued for a Passenger prior to the ticketing time limit specified by
JTA, JTA may cancel his/her reservation.
(C) Seat Assignment
JTA may permit a Passenger to reserve a specified seat of a flight in advance; provided
that JTA may, without a prior notice, change such seat due to a ship change or otherreason.
(D) Service Charge When Seat not Used
A service charge shall, upon JTA's request and in accordance with JTA's Regulations,be paid by a Passenger who fails to use a seat of which a reservation is made.
(E) Cancellation of Reservations made by JTA(1)JTA may, at its own discretion, cancel all or a part of the Passenger's reservations if
two or more seats are reserved for the same Passenger and if:(a)same section of routes on the same day are reserved;(b)same section of routes on dates in close proximity to each other are reserved;(c)different section of routes on the same date are reserved; or(d)it is reasonably considered that the Passenger can not use all of the seats reserved.
(2)If a Passenger fails to use a seat reserved on a flight without giving a prior notice
thereof to JTA, JTA may cancel, or request any other Carrier to cancel, his/her onward
reservations thereafter. If a Passenger fails to use a seat reserved on a flight of other
Carriers without giving a prior notice thereof to such Carrier, JTA may, upon the
Carrier’s request, cancel his/her onward reservations thereafter.
(F) Reconfirmation of Reservations of other Carriers
In the event that reconfirmation of reservations is required in accordance withregulations of any Carrier other than JTA, JTA may cancel the onward JTA flight16

reservations thereafter for a Passenger when he/she fails to reconfirm a reservation of
the Carrier within the time specified by the Carrier.
(G) Communications Charges
A Passenger shall, unless JTA agrees otherwise, bear any communication expense fortelephone, fax or other communication facility (such as internet) used in connection
with making or cancelling a reservation.
(H) Personal Data
A Passenger agrees that his/her personal data will be furnished to JTA by the
Passenger or his/her agent, will be retained by JTA or, if JTA deems necessary, will betransmitted by JTA to any of its own offices, other Carriers, the providers of travel
services, government authorities or other entity or agency in countries to be flown from,
into or over, or in countries of transit and transfer, for the purpose of making areservation for Carriage, obtaining ancillary services, facilitating immigration andentry requirements or making available such data to government authorities or for any
other purpose which JTA deems necessary in order to facilitate any convenience of thetravel for the Passenger.

179. CHECK-IN
A Passenger shall arrive at JTA's check-in counter and theboarding gate,

respectively by the time indicated by JTA or, if no time is indicated, sufficiently inadvance of the flight departure so that there will be enough time for the Passenger tohave check-in and departure procedures completed by the departure time of the flight.
If a Passenger fails to arrive at JTA's check-in counter or the boarding gate by the time
indicated by JTA or is unable to depart because of improper or incomplete exit, entry orother necessary documentation required for his/her departure, JTA may cancel his/herreservation of a seat and will not delay the flight for the Passenger. JTA shall not beliable to the Passenger for any damage due to the Passenger's failure to comply withthe provisions of this Article.

1810. REFUSAL AND LIMITATION OF CARRIAGE(A) Right to Refuse Carriage, Etc.
JTA may refuse Carriage of, or remove, any Passenger, and in such case his/her
Baggage will be handled in the same way, if JTA determines at its reasonablediscretion that:(1)such action is necessary for a reason of flight safety;(2)such action is necessary in order for JTA to comply with Applicable Laws of any
state or country to be flown from, into or over or other states or countries concerned;(3)(a)the Passenger falls under sub-paragraph (1) (b) of paragraph (B) of Article 16,(b) the Passenger may unlawfully seek to enter a country through which he/she is intransit by means of destroying his/her documentation required for exit, entry or otherpurposes or other ways, or(c)the Passenger refuses to accept JTA’s request by reason of protecting an unlawful
entry to a country that he/she surrenders his/her documentation required for exit,
entry or other purposes to be held by a crew member in exchange of JTA’s receipt
thereof;(4) the Passenger falls under sub-paragraph (4) or (5) of paragraph (B) of Article 11;(5) the passenger or his/her conduct, age or mental or physical condition;(a) requires special assistance of JTA,(b) having serious illness/injury, infectious disease or suspected infectious disease,(c)may cause discomfort or makes himself/ herself objectionable to other Passengers,(d)may cause harm to himself/herself or to other persons or an aircraft or any property;(e)obstructs any crew member in performing his/her duties or fails to comply with any
instruction of any crew member,(f)uses portable telephones, portable radios, electronic games or other electronic devices
in aircraft cabin without JTA’s permission,(g) smokes in aircraft cabin (an act of smoking includes use of cigar cigarette, electronic
cigarette, electronic vaporizer style cigarettes, or any use of smoking device in aircraft
cabin.);(6) the Ticket presented by the Passenger is:(a) acquired unlawfully or purchased from an entity other than the issuing Carrier or
its Authorized Agent,(b) reported to have been lost or stolen,(c) a counterfeit Ticket, or(d) mutilated, or altered wilfully by a person other than a Carrier or its Authorized
Agent, with respect to any Flight Coupon thereof, in any of which cases JTA reserves

19the right to retain the Ticket;(7)the person presenting a Ticket cannot prove that he/she is the person named in the"Passenger Name" box of the Ticket, in which case JTA reserves the right to retain
such Ticket; or(8) the Passenger fails to pay any applicable fares, charges or taxes or may fail toperform a credit arrangement agreed upon between JTA and the Passenger (or the
person paying for the Ticket).
In the case of sub-paragraph (5) (d) or (e) of this paragraph, JTA may take such othermeasures as JTA deems necessary to prevent the Passenger from continuing suchconduct, failure, obstruction or act which measures shall include, but not limited to,restraint of the Passenger.
(B) Conditional Acceptance for Carriage
If a Passenger whose status, age or mental or physical condition may cause any hazard
or risk to himself/herself is carried, JTA shall not be liable for death of, or any injury,
illness, wounding or disability suffered by, the Passenger or any aggravation orconsequences thereof due to such status, age or mental or physical condition.
(C) Limitation on Carriage(1)Acceptance of Carriage of unaccompanied Children or Infants, incapacitated persons,pregnant women or persons with illness shall be subject to JTA's Regulations and may
require a prior arrangement with JTA.
(2)If the total weight of the Passengers boarding, and/or Baggage loaded in, an aircraft
may exceed the maximum allowance weight with respect to the aircraft, JTA may, in
accordance with JTA's Regulations, decide which Passengers and/or Baggage will be
carried.

20

11. BAGGAGE(A) Restriction of Acceptance as Baggage(1) JTA will refuse to accept as Baggage:(a) items which do not constitute Baggage as defined in Article 1;(b)items which may endanger an aircraft or any person or property, such as items
which are specified in the Dangerous Goods Regulations of the International Civil
Aviation Organization (ICAO) and the International Air Transport Association (IATA)
and in JTA's Regulations;(c)items Carriage of which is prohibited by Applicable Laws of any state or country to
be flown from, into or over;(d)items which JTA deems unsuitable for Carriage by reason of their weight, size,
shape or character such as being fragile or perishable;(e) live animals, except those provided for in Paragraph (K) of this Article; or(f)Firearms, swords and other similar items, except as otherwise provided in JTA’s
Regulations.
(2)JTA may refuse Carriage of, and take any necessary step with respect to, items ofwhich Carriage as Baggage is prohibited by the preceding sub-paragraph (1) and may
refuse onward Carriage of any such item upon discovery thereof.
(3)JTA will refuse to accept fragile or perishable items, money, jewelry, precious metals,
negotiable papers, securities or other valuables, business documents, passports orother identification documents necessary for travel or samples as Checked Baggage.
(4)JTA may refuse to carry Baggage as Checked Baggage in case it is not properly
packed in a suitcase or other suitable container to ensure safe Carriage with ordinary
care in handling.
(5)If any item referred to in sub-paragraph (1) of this paragraph is carried, whether or
not Carriage of such item as Baggage is prohibited, such Carriage shall be subject tothe charges, limitations of liability and any other provision of these Conditions ofCarriage applicable to Carriage of Baggage.
(B) Security Inspection(1)A Passenger shall submit to any security check required by government or airport
officials or by JTA, unless it is specifically deemed unnecessary by government or
airport officials or by JTA.
(2)JTA will inspect the contents of Passenger's Baggage by opening his/her Baggage
and/or by using some device in the presence of the Passenger concerned or a third
person, for the purpose of security (including but not limited to the prevention of
unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any

21other reason. Notwithstanding the foregoing, JTA may inspect the Passenger's
Baggage in his/her or a third person's absence to see whether he/she is in possession of,or his/her Baggage contains, any prohibited item referred to in sub-paragraph (1) ofparagraph (A) of this Article.
(3)JTA will search Passenger's articles by touching the Passenger through his/herclothes and personal fittings including wigs or by using such instruments as a metal
detector, for the purpose of security (including but not limited to the prevention of
unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any
other reason.
(4)When a Passenger does not agree with JTA's inspection as specified in
sub-paragraph (2) of this paragraph, JTA will refuse to carry such a Passenger's
Baggage.
(5)When a Passenger does not agree with JTA's search as specified in sub-paragraph(3) of this paragraph, JTA will refuse to carry such a Passenger.
(6)When such prohibited items as specified in sub-paragraph (1) of paragraph (A) of
this Article have been found as a result of such inspection or search as specified in
sup-paragraph (2) or (3) of this paragraph, JTA may refuse to carry such Baggage, or
may dispose of such Baggage.
(C) Checked Baggage(1)Nothing contained in these Conditions of Carriage shall entitle a Passenger to havehis/her Baggage checked on a flight for which a Carrier does not accept checking of
Baggage.
(2)Unless otherwise provided in JTA's Regulations or Applicable Laws, JTA will, uponpresentation by a Passenger of a valid Ticket covering Carriage on the lines of JTA oron the lines of JTA and one or more other Carriers, accept as Checked Baggage the
Baggage which is tendered by the Passenger at the office designated, and by the timeprescribed, by JTA in respect of Carriage on the lines designated on the Ticket;
provided that JTA will not accept as Checked Baggage the Baggage tendered for
Carriage:(a)beyond the Destination designated, or on any routing not designated, on the Ticket;(b)beyond a Stopover point, or beyond a point at which the Passenger transfers to aconnecting flight departing from a different airport from that at which the Passenger isscheduled to arrive under the Ticket, unless otherwise provided for in JTA's
Regulations;(c)beyond a point of transfer of the Baggage to any other Carrier with which JTA has
no interline Baggage agreement or which has different conditions of Carriage of22

Baggage from JTA's;(d)for a sector in respect to which the Passenger holds no reservation;(e)beyond a point at which the Passenger desires to resume possession of such Baggage
or any portion thereof; or(f)for a sector in respect to which the Passenger does not pay all applicable charges.
(3)Upon delivery to JTA of Baggage to be checked, JTA will describe in the Ticket the
number of pieces and/or weight of the Checked Baggage (which act shall constitute theissuance of a Baggage Check) and will issue a Baggage Identification Tag for each pieceof the Checked Baggage.
(4)If a piece of Checked Baggage of a Passenger has no name, initial or other personal
identification, the Passenger shall affix such identification to the Baggage prior to
JTA's acceptance of checking.
(5)JTA will, to the reasonable extent possible, carry Checked Baggage of a Passenger
coincidently with the Passenger on the aircraft which the Passenger boards; provided
that, if JTA deems it difficult or impracticable, JTA may carry the Checked Baggage on
any other flight in which such Baggage can be loaded within the maximum weightallowance or by any other transportation service.
(6)JTA will, unless JTA otherwise agrees in advance, refuse to accept Carriage of any
piece of Baggage the total of the greatest outside length, the greatest outside height
and the greatest outside width (hereinafter referred to as the "sum of the three
dimensions") of which exceeds 203 centimeters (80 inches) or the dimensions of whichcannot be stowed in a cargo compartment of the boarding flight, and/or the weight ofwhich exceeds 32 kilograms (70 pounds). In case JTA accepts such Carriage, charges
shall be assessed in accordance with JTA's Regulations.
(D) Unchecked Baggage(1)Except articles specifically permitted by JTA to be carried into the cabin, Baggage
which a Passenger may carry into the cabin shall be, besides one pack of a Passenger’s
personal belongings, as permitted by JTA’s Regulations, which the Passenger carries
and retains, one piece of article provided in JTA's Regulations which can be stowed in
an enclosed storage compartment in the cabin or under the seat in front of the
Passenger, the sum of the three dimensions of which shall not exceed 115 centimeters(45 inches); provided that the total weight of such articles shall not exceed 10
kilograms(22 pounds). A Passenger shall not carry into the cabin any Baggage which
JTA deems cannot be stowed in safety in the cabin.
(2)JTA will permit a Passenger to carry into the cabin articles not suitable for Carriage
in a cargo compartment (such as fragile musical instruments) only if a prior due notice23

of such article is given to, and a prior permission to such Carriage is granted by, JTA.
Carriage of such Baggage shall be subject to a charge provided in JTA's Regulations.
(E) Free Baggage Allowance(1)Unless otherwise provided in JTA's Regulations, the free Baggage allowance for each
Passenger shall be as follows:(a)a Passenger paying a first or business class fare shall receive a free Checked
Baggage allowance of three pieces of Baggage the weight of each piece of which shallnot exceed 32 kilograms (70 pounds); provided that the sum of the three dimensions ofeach piece shall not exceed 203 centimeters (80 inches);(b)a Passenger paying a premium economy or economy class fare shall receive a free
Checked Baggage allowance of two pieces of Baggage the weight of each piece of whichshall not exceed 23 kilograms (50 pounds); provided that the sum of the three
dimensions of each piece shall not exceed 203 centimeters (80 inches);(c)in addition to the preceding (a) and (b), a Passenger shall receive a free Baggage
allowance of Unchecked Baggage as described in sub-paragraph(1) of paragraph(D) of
this Article ; and(d)notwithstanding the preceding (a),(b) and (c), an Infant paying an Infant fare shallreceive one free Baggage allowance with the same size and weight of that ofaccompanying adult passenger.
(e)Fully collapsible stroller/pushchair, Infant’s carrying basket, Infant’s car seat for
infants or children passenger’s own use will not be counted towards the free baggage
allowance and will be free of charge.
(2)The free Baggage allowance for each portion of a trip will be that applicable to theclass of services for which the fare is paid.
(3)In the event that two or more Passengers travelling on the same flight check their
Baggage at the same time to be carried by JTA to the same place, JTA may, upon thosePassenger’s request, provide them collectively with a free Baggage allowance equal tothe aggregated individual free Baggage allowance in respect of number of pieces.
(F) Special Free Baggage Allowance
In addition to the free Baggage allowance provided in the preceding paragraph (E)above, JTA will carry as Baggage, without additional charge, a Passenger’s personal
belongings. permitted by JTA’s Regulations only when the Passenger carries andretains them.
(G) Excess Baggage(1)Baggage in excess of the free Baggage allowance set forth in sub-paragraph (1) ofparagraph (E) of this Article shall be subject to the applicable excess Baggage charge

24

provided in JTA's Regulations.
(2)Unless JTA otherwise agrees in advance with a Passenger, JTA may carry the
Passenger's Baggage which is in excess of the applicable free Baggage allowance on any
other flight or by any other transportation service.
(Ｈ)Declaration of Baggage the Value of which Exceeds the Limit of Liability andExcess Value Charges(1)A Passenger may declare a value of Baggage in excess of the liability limitation of
JTA pursuant to sub-paragraphs (4) and (5) of paragraph (B) of Article 18. In theevent that such declaration is made, Carriage of the Baggage to be performed by JTA
shall be subject to a charge at the rate of U.S.$2.0 for each U.S.$100 or any fraction
thereof as excess value charges with respect to such excess value; provided that the avalue of Baggage to be declared by one Passenger shall not exceed U.S.$5,000. If thepayment is made in Canada, the excess value charges shall be at the rate of Canada$2.0 for each Canada $100 or any fraction thereof and the value of Baggage to be
declared by one Passenger shall not exceed Canada $5,000.
(2)Unless otherwise provided in JTA's Regulations, a Passenger may pay excess value
charges at the place of departure for a travel to the Destination; provided that, if a
portion of the Carriage is performed by any other Carrier which apply different excess
value charges from JTA, JTA may refuse to accept an excess value declaration withrespect to such portion.
(I)Excess Baggage Charge or Excess Value Charge on Rerouting or Cancellation
Any payment or refund of excess Baggage charge or excess value charge to be made in
the case of Rerouting or cancellation of Carriage shall be subject to the provisions
hereunder concerning payment of additional fare or refund of fare; provided that JTA
shall not make refund of excess value charge in the event that a portion of the Carriage
is completed.
(J) Collection and Delivery of Baggage(1)A Passenger shall claim and receive his/her Baggage as soon as reasonably possible
after it becomes receivable at the Destination or Stopover point.
(2)The bearer of the Baggage Check and the Baggage Identification Tag(s) issued to a
Passenger when his/her Baggage is checked shall be exclusively entitled to accept
delivery of the Baggage; provided that a Passenger who fails to present a Baggage
Identification Tag(s) may accept delivery of the Baggage if he/she presents to JTA the
Baggage Check and if the Baggage is identified by other means. JTA shall not be
obligated to ascertain that the bearer of a Baggage Check and a Baggage Identification
Tag(s) is truly entitled to accept delivery of the Baggage. JTA shall not be liable for any

25damage arising out of or in connection with its failure to so ascertain.
(3)If a person claiming Baggage is unable to receive Baggage pursuant to the preceding
sub-paragraph (2), JTA will deliver the Baggage to such person only if he/she
establishes to JTA's satisfaction that he/she is duly entitled to receive the Baggage andif such person shall, upon JTA's request, provide JTA with adequate security to
indemnify JTA from any loss and damage incurred by JTA in connection with suchdelivery.
(4)JTA may, unless precluded by Applicable Laws and if time and other circumstances
permit, deliver Checked Baggage to the bearer of a Baggage Check and a Baggage
Identification Tag(s) at the place of departure or unscheduled stopping place if he/sherequests such delivery. In delivering Baggage at the place of departure or unscheduled
stopping place, JTA will not refund any charges paid for such Baggage.
(5)Acceptance of delivery of Baggage by the bearer of a Baggage Check and a Baggage
Identification Tag(s) without his/her written complaint at the time of the delivery shallconstitute prima facie evidence that the Baggage has been delivered in good condition
and in accordance with the contract of Carriage.
（Ｋ）

Animals(1)Subject to JTA's Regulations and with JTA's prior consent, JTA will accept Carriageof animals such as dogs, cats, household birds and other pets if a Passenger puts thoseanimals into a proper container and obtains valid health and vaccination certificates,
entry permits and any other documents each required by any state or country to be
flown into or over.
(2)In the event that JTA accepts Carriage of an animal as Baggage of a Passenger, theanimal shall, together with its container and food to be carried, not be included in thefree Baggage allowance of the Passenger but shall constitute excess Baggage for which
the Passenger shall pay a charge provided in JTA's Regulations.
(3)Notwithstanding the preceding sub-paragraph (2), an assistance or service dog
accompanying a Passenger with a disability to assist such Passenger together with acontainer and food will, subject to JTA's Regulations, be carried free of charge in
addition to the normal free Baggage allowance.
(4) JTA will accept Carriage of an animal subject to the condition that a Passenger
shall observe JTA's Regulations andshall be fully responsible for such animal. JTA shall not be liable for injury to, sickness
or death of, such animal if and to the extent that such event resulted from the inherent
nature of such animal.

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12. SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS(A) Schedules
JTA undertakes to use its best efforts to carry a Passenger and his/her Baggage withreasonable dispatch and to adhere to published schedules in effect on the date of travel;
provided that times shown in a timetable or elsewhere shall be just scheduled but notguaranteed and shall form no part of the contract of Carriage. JTA may change anyschedule of a flight without any prior notice and shall not be responsible for any
trouble in respect of connection of a Passenger and/or his/her Baggage with any otherflight because of such change.
(B) Cancellations(1)JTA may, without prior notice, substitute any other Carrier or change an aircraftwith respect to Carriage assumed by JTA.
(2)JTA may, without prior notice, cancel, terminate, divert, postpone or delay any flightor the right to, or any reservation with respect to, any further Carriage thereafter ordetermine if any take-off or landing should be made, without any liability except torefund, in accordance with these Conditions of Carriage and JTA's Regulations, thefares and charges for any unused portion of the Ticket:(a)because of any fact beyond JTA's control (including, but not limited to, Force
Majeure such as meteorological conditions, acts of God, strikes, riots, civil commotions,embargoes, wars, hostilities, disturbances or unstable international relations) whether
actual, threatened or reported or because of any delay, demand, condition,
circumstances or requirement directly or indirectly relating to such fact;(b)because of any fact not to be foreseen, anticipated or predicted;(c)because of any Applicable Laws; or(d)because of shortage of labour, fuel or facilities or labour problems of JTA or others.
(3)If a Passenger refuses, notwithstanding JTA's request, to pay all or a portion of thefares demanded by JTA or the charges demanded or assessed by JTA with respect tohis/her Baggage, JTA will cancel the Carriage, or the right to any further Carriage
thereafter, of the Passenger and/or his/her Baggage, without being subject to any
liability therefor except to refund, in accordance with these Conditions of Carriage and
JTA's Regulations, any unused portion of the Ticket for which the Passenger fully paid
the applicable fares and charges.

2713. REFUNDS(A) General(1)In the event that a Passenger fails to use his/her Ticket or a portion thereof for areason provided in paragraph (C) or (D) of this Article or that a Passenger loses his/her
Ticket or a portion thereof (paragraph (E) of this Article), JTA will make a refund forsuch unused or lost Ticket or portion in accordance with this Article and JTA's
Regulations. The provisions of this Article applicable to a Ticket shall apply to a
Miscellaneous Charges Order and Electronic Miscellaneous Document.
(2)Under JTA’s Regulations, JTA will limit or refuse a refund for a Ticket subject toconditions applicable to certain fares.
(B) Person to whom Refund will be made(1)Unless otherwise provided in this Paragraph, JTA will make a refund to the person
named in a Ticket or, to the person who purchased the Ticket upon presentation to JTA
of satisfactory evidence to prove that he/she is entitled by these Conditions of Carriage
to such refund.
(2)(a)If a person other than the Passenger named in a Ticket pays for the Ticket anddesignates a person to whom refund shall be made, JTA will indicate on the Ticket that
there is a restriction on a person to whom refund shall be made and make a refund
only to the designated person.
(b) A refund for a Ticket issued:(i)pursuant to a Prepaid Ticket Advice will be made to the person paying JTA for such
Advice;(ii)under the Universal Air Travel Plan(UATP) will be made to the subscriber for
whose UATP Card the Ticket is issued;(iii)pursuant to a United States Government Transportation Request (GTR) will bemade to the government agency issuing such GTR; and(iv)for a commercial credit card will be made to the commercial credit company issuingsuch card.
(3)Except in the case of lost Tickets, JTA will make a refund only if a Passenger
Coupon or Passenger Receipt and all unused Flight Coupons are surrendered to JTA.
(4)Any refund made to a person presenting to JTA a Passenger Coupon or Passenger
Receipt and all unused Flight Coupons and claiming a refund pursuant to
sub-paragraph (1) or (2) of this paragraph shall be deemed a valid refund and shalldischarge JTA from liability to make any further refund to the true parson.
(C) Involuntary Refunds
The term "Involuntary Refund” means any refund made when a Passenger is28

prevented from using the Carriage provided for in his/her Ticket resulting from JTA
cancels a flight, fails to operate a flight reasonably according to the schedule, fails tostop at a Passenger's Destination or Stopover point, fails to provide previously
confirmed space, causes a Passenger to miss his/her connecting flight on which he/sheholds a reservation or refuses to carry or removes a Passenger pursuant to any of
sub-paragraphs (1) through (5) of paragraph (A) of Article 10, and the amount of therefund shall be:(1) if no portion of the trip has been made, an amount equal to the fare paid; and(2) if a portion of the trip has been made, the difference between the fare paid and thefare for the Carriage completed.
(3) if a Passenger paying for a class of service is required by JAL to use a lower class ofservice, the amount of refund shall be, calculate the sector in which the class change
occurs, the difference between the normal fare amount of original class of service andfor the normal fare of lower class of service, less the rate of discount from the difference,
if any, that was applied at the time of the fare payment.
(D) Voluntary Refunds(1)The term "Voluntary Refund" means any refund of a Ticket other than Involuntary
Refund, and the amount of the refund shall be:(a)if no portion of the trip has been made, an amount equal to the fare paid, less any
cancellation fees provided in JTA’s Regulations; and(b)if a portion of the trip has been made, an amount equal to the difference between thefare paid and the fare applicable to the sector for which the Ticket has been used, lessany cancellation fees provided in JTA’s Regulations.
(2)Unless otherwise provided in JTA’s Regulations, in case of refund of lost tickets asprescribed in paragraph (E) of this Article, JTA will collect ¥10,000 (or the equivalentamount in a foreign currency) as a refund charge per a lost Ticket issued to a Passenger
which constitutes a single contract of Carriage.

(3)If a refund for any portion of a Ticket shall result in such Ticket having been used
for a sector where Carriage is prohibited, the refund, if any, shall be determined inaccordance with subparagraph (1) (b) of this paragraph as if such Ticket had been usedbeyond a point until which Carriage is prohibited.
(E) Refund for Lost Ticket
In the event that a Passenger loses a Ticket or a portion thereof, JTA will, upon receipt
of evidence of such loss satisfactory to JTA and payment of the charge set forth in
sub-paragraph (2) of paragraph (D) of this Article, make a refund if all of the conditions
set forth in the following sub-paragraphs (1) through (3) are satisfied:29

(1)the proof of such loss and a request for the refund are submitted to JTA not later
than 30 Days from the expiration date of the lost Ticket;(2)the lost Ticket or any portion thereof has not been used or refunded and a new
Ticket has not been issued in replacement of such Ticket or portion in accordance with
sub-paragraph (4) of paragraph (A) of Article 4; and(3)the person to whom the refund is made agrees to indemnify JTA for any loss anddamage incurred by JTA in connection with the refund or such lost Ticket being used
for Carriage, refund or otherwise.
The amount of the refund shall be determined in accordance with sub-paragraph (1) ofparagraph (D) of this Article; provided that, in case the Passenger purchased a Ticket
for the lost Ticket or lost portion, JTA may refund the amount of the fare paid for such
re-purchased Ticket only in case the Passenger traveled with such re-purchased Ticketin accordance with the fare regulations applicable to such lost Ticket.
(F) Right to Refuse Refund(1)JTA will refuse a refund for a Ticket in the event that a request therefor is madelater than 30 Days from the expiration date of the Ticket.
(2)JTA may refuse a refund for a Ticket which a Passenger presents to JTA or togovernment officials of a country as evidence of his/her intention to depart therefrom,unless the Passenger establishes to JTA's satisfaction that he/she has permission toremain in the country or that he/she will depart therefrom by other Carrier or othertransportation service.
(3)JTA will not make a refund for a Ticket of a Passenger in the event that Carriage of
the Passenger is refused or he/she is removed in accordance with sub-paragraphs (6)through (8) of paragraph (A) of Article 10.
(G) Currency
Any refund will be made subject to Applicable Laws of the country in which a Ticket isoriginally paid for and of the country in which the refund is made. Any refund will
normally be made in the currency in which the Ticket is paid for but may be made inother currency in accordance with JTA's Regulations.
(H) Refund by JTA
Unless otherwise provided in JTA's Regulations, JTA will make a voluntary refund fora Ticket only in case JTA or its Authorized Agent originally issued the Ticket.

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14. GROUND TRANSPORTATION SERVICE
Unless otherwise provided in JTA's Regulations, JTA will not arrange for, operate orprovide ground transportation service within airport areas, between airports or
between an airport and downtown areas. Except ground transportation service isdirectly operated by JTA, any such service will be provided by an independent operator
who is not and shall not be deemed an agent or servant of JTA. Even in case a
representative, officer, employee or agent of JTA assists a Passenger in making
arrangements for such ground transportation service, JTA shall not be liable for theacts or omissions of such independent operator. In the event that JTA operates for a
Passenger such ground transportation service, JTA's Regulations including, but notlimited to, those stated or referred to in those regulations concerning Tickets, Baggage
Checks, value of Baggage or otherwise shall be deemed applicable to such groundtransportation service. No portion of fares shall be refundable even in case such groundtransportation service is not used.

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15. HOTEL ACCOMMODATION, ARRANGEMENTS MADE BY JTA AND
INFLIGHT MEALS(A) Hotel Accommodation(1)Hotel charges shall not be included in air fares.
(2)In the case of scheduled overnight connection on through services, JTA may, at its
discretion, bear hotel charges.
(3)Upon a Passenger's request, JTA may arrange for a hotel reservation on his/herbehalf but will not assure the reservation. Any and all expenses incurred by JTA or its
agent in arranging or attempting to arrange for such reservation shall be borne by the
Passenger.
(B) Arrangements Made by JTA
In making arrangements for hotel or other services incidental to Carriage for a
Passenger, whether or not JTA bears the cost of such hotel or other services and/or of
arrangements therefor, JTA shall not be liable for any loss, damage or costs or
expenses incurred by the Passenger as a result of or in connection with such hotel orother services and/or arrangement therefor.
(C) Inflight Meals
Inflight meals will, if served, be free of charge, except as otherwise provided in JTA's
Regulations.

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16. ADMINISTRATIVE FORMALITIES(A) Compliance with Applicable Laws
A Passenger shall comply with and observe all Applicable Laws of countries concernedsuch as countries to be flown from, into or over, JTA's Regulations and instructions to
be given by JTA. JTA shall be liable neither for any aid, assistance, guidance orotherwise given by a representative, officer, employee or agent of JTA to the Passenger,
whether given orally, in writing or otherwise, in connection with his/her obtaining exit,
entry and other necessary documents or complying with or observing such Applicable
Laws nor for the Passenger's failure to obtain such documents or to comply with or
observe such Applicable Laws as a result of such aid, assistance, guidance or otherwise.
(B) Passports and Visas(1)(a)A Passenger shall present to JTA all exit, entry or other necessary documents
required by Applicable Laws of country concerned such as countries to be flown from,
into or over, and shall permit JTA, if JTA at its reasonable discretion deems it
necessary, to make and retain copies thereof; provided that, even if a Passenger
presents exit, entry or other necessary documents to JTA and JTA carry the Passenger,
JTA shall not be deemed to guarantee that such documents comply with Applicable
Laws.
(b)JTA reserves the right to refuse Carriage of any Passenger who does not comply in
any respect with any of such Applicable Laws or whose exit, entry or other necessary
documents are not complete in any respect.
(2)JTA shall not be responsible for any loss or damage incurred by a Passenger, and
the Passenger shall indemnify JTA for any loss or damage incurred by JTA, inconnection with the Passenger’s failure to comply with this Article.
(3)A Passenger shall pay the applicable fares, charges and expenses whenever JTA isrequired by any Applicable Laws to return the Passenger to his/her place of departureor elsewhere because the Passenger is not permitted to enter a country of transit or
Destination. JTA may apply to the payment of such fares, charges and expenses any
fares and/or charges paid by the Passenger to JTA for unused portion of the Ticket or
any funds of the Passenger in the possession of JTA. JTA will not refund the farecollected for Carriage to the point of such refusal of entry or deportation.
(C) Customs Inspection
Whenever required, a Passenger's Baggage shall, whether checked or unchecked, be
subject to any inspection to be conducted by customs or other government officials.
JTA shall not be responsible in any respect to a Passenger for his/her failure to comply
with this paragraph. A Passenger shall indemnify JTA for any loss or damage incurred33

by JTA in connection with the Passenger's failure to comply with this paragraph.
(D) Government Regulations
JTA shall not be responsible to a Passenger in any respect for its refusal of Carriage of
the Passenger if JTA at its reasonable discretion determines, or any Applicable Laws
require, such refusal.

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17. SUCCESSIVE CARRIERS(1)Carriage to be performed under a Ticket or under a Ticket and any Conjunction
Ticket by two or more successive Carriers shall be regarded as a single operation.
(2)Even if JTA is a Carrier issuing a Ticket or is designated as a Carrier for the first
sector in a Ticket or in any Conjunction Ticket involving Carriage by successive
Carriers, JTA shall not be responsible for any portion operated by other Carriers,
unless otherwise provided in these Conditions of Carriage.
(3)Each Carrier’s liability to compensate for damage arising in connection with a
Passenger’s travel shall be governed by such Carrier’s Conditions of Carriage.

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18. LIABILITY OF CARRIERS(A) Applicable Laws
(1)Carriage performed by JTA shall be subject to the rules and limitations relating toliability established by the Convention as applicable to the Carriage unless such
Carriage is International Carriage to which the Convention does not apply.
(2)To the extent not in conflict with the provisions of the preceding sub-paragraph (1),any Carriage and other services to be performed or provided by JTA shall be subject to:(a) Applicable Laws; and(b)these Conditions of Carriage and JTA's Regulations, which may be inspected at anyof JTA's business offices and its offices in any airport from which it operates regularservices.
(3)The full name of a Carrier and its abbreviation shall be as set forth in the Carrier's
regulations and such name may be expressed in an abbreviated form on a Ticket. For
the purpose of application of the Convention, a Carrier's address shall be the airport ofdeparture indicated in the line of the Ticket on which the abbreviation of the Carrier's
name first appears and the Agreed Stopping Places (which may be altered by the
Carrier in case of necessity) shall be those places as defined in Article 1.
(B) Limitation of Liability
Except as otherwise provided by the Convention or Applicable Laws, JTA’s liability for
death of, or wounding or other bodily injury to, a Passenger, delay in arrival of a
Passenger and/or his/her Baggage, or any loss of or damage to any Baggage of a
Passenger (hereinafter collectively referred to as "Damage") arising out of or inconnection with Carriage or other services incidental thereto performed or provided by
JTA shall be as described hereinafter. If there has been contributory negligence on
the part of the Passenger, JTA’s liability shall be subject to the applicable law relating
to contributory negligence.
(1)JTA shall not be liable for any Damage in respect of Unchecked Baggage not
attributable to negligence of JTA. Assistance rendered to a Passenger by arepresentative, officer, employee or agent of JTA in loading, unloading or transshipping
Unchecked Baggage shall be considered as gratuitous service to the Passenger.
(2)JTA shall not be liable for any Damage directly or indirectly arising out of its
compliance with any Applicable Laws, failure of a Passenger to comply with the sameor any cause beyond JTA's control.
(3)Where the Convention other than the Montreal Convention applies;(a)JTA agrees in accordance with Article 22 (1) of the Convention that, as to all
International Carriage performed by JTA and as defined in the Convention:

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(i)JTA shall not apply the applicable limit of liability based on Article 22 (1) of theConvention in defense of any claim arising out of death of or, wounding or other bodily
injury to, a Passenger within the meaning of Article 17 of the Convention. Except asprovided in (ii) below, JTA will not waive any defense to such claim which is available
under Article 20 (1) of the Convention or any other Applicable Laws.
(ii)JTA will not, with respect to any claim arising out of death of, or wounding or otherbodily injury to, a Passenger within the meaning of Article 17 of the Convention, avail
itself of any defense under Article 20 (1) of the Convention up to the sum of 128,821
SDR exclusive of the costs of the claim including attorney's fees which the court finds
reasonable.
(b)Nothing herein shall be deemed to affect the right of JTA with regard to any claim
brought by, on behalf of, or in respect of any person who has wilfully caused Damage
which resulted in death of, or wounding or other bodily injury to, a Passenger.
(4) (a) In the case of Carriage subject to the Montreal Convention, JTA’s liability for
Baggage shall be limited to 1,288 SDR for each Passenger.
(b) Except as provided in the provisions of (a) above, JTA’s liability shall be limited to
17 SDR (250 French Gold Francs) per kilogram in the case of Checked Baggage and332 SDR (5,000 French Gold Francs) for each Passenger in the case of Unchecked
Baggage(c) The limitation referred in (a) and (b) above does not apply if the Passenger shallhave declared a higher value in advance and paid additional charges pursuant toparagraph (H) of Article 11. In that event, JTA’s liability shall be limited to suchhigher declared value. In no case shall JTA's liability exceed the actual amount of
Damage suffered by the Passenger. All claims shall be subject to proof by the
Passenger of the amount of Damage.
(5)In the case of Carriage of Checked Baggage from or to a point or points in the UnitedStates of America, Canada or any other country provided in JTA's Regulations, JTA’s
liability shall also be subject to the preceding sub-paragraph (4). In the case of such
Carriage, the weight of each item of Checked Baggage shall be deemed not to exceed 32
kilograms (70 pounds) and, in case the sub-paragraph (4) (b) applies, JTA’s liability
shall, accordingly, be limited to 544 SDR (8,000 French Gold Francs), except in case
JTA accepts Carriage of Checked Baggage with respect to which JTA enters into anagreement in advance concerning an item weighing above 32 kilograms (70 pounds) inaccordance with sub-paragraph (6) of paragraph (C) of Article 11.
(6)In case the sub-paragraph (4) (b) applies, in the event of delivery to a Passenger of apart but not all of his/her Checked Baggage or in the event of Damage with respect to a37

part but not all of such Baggage, JTA’s liability with respect to the undelivered or theDamage portion shall be reduced proportionately on the basis of the weight of the
Baggage, notwithstanding the value of any part of the Baggage or the contents thereof.
(7)JTA shall not be liable for any Damage with respect to a Passenger's Baggage
caused by the contents thereof.

A Passenger whose property causes Damage toanother Passenger's Baggage or the property of JTA shall indemnify JTA for all loss
and expenses incurred by JTA as a result thereof.
(8) JTA shall not be liable for any Damage to items which are included in a Passenger's
Checked Baggage, if and to the extent
that the damage resulted from the inherent defect, quality or vice of the item,
irrespective of JTA's knowledge thereof.
(9)JTA may refuse to accept any article which shall not constitute Baggage under these
Conditions of Carriage; provided that, if the article is delivered to and received by JTA,
it shall be subject to the Baggage valuation and limitation of liability set forth in these
Conditions of Carriage and shall be subject to the rates and charges published by JTA.
(10)JTA will issue a Ticket or accepts Checked Baggage for Carriage performed by anyother Carrier only as an agent of such Carrier. JTA shall not be liable for any Damage
which shall have occurred outside a sector the Carriage for which shall have been
performed by JTA. JTA shall neither be liable for any Damage which shall haveoccurred to Checked Baggage outside a sector the Carriage for which shall have been
performed by JTA, except where the Passenger shall be entitled by the Convention toclaim such Damage against JTA in case JTA is the first or the last Carrier under the
relevant contract of Carriage.
(11)JTA shall not be liable in any event for any consequential or special damage orpunitive damages arising from Carriage complying with these Conditions of Carriage
and JTA's Regulations, whether or not JTA had knowledge that such damage mightarise.
(12)Unless otherwise provided in these Conditions of Carriage, JTA reserves any andall right of defense available under the Convention. JTA also reserves a right to make a
subrogation claim against a third party which shall have contributed to Damage, withrespect to a portion or all of any payment made by JTA in connection with the Damage.
(13)Any exclusion or limitation of liability of JTA under these Conditions of Carriage
and JTA's Regulations shall also apply to any of JTA's representatives, officers,
employees or agents performing their respective duties and to any person or entity
whose aircraft is used by JTA for Carriage and any of its representatives, officers,
employees or agents performing their respective duties. The aggregate amount of the38damages payable by JTA or its representatives, officers, employees or agents shall not
exceed the amount of JTA’s limitation of liability under these Conditions of Carriage.

3919. TIME LIMITATIONS ON CLAIMS AND ACTIONS(A) Time Limitation on Claims
No claim for damage may be made in the case of damage to Baggage, unless the person
entitled to delivery complains to an office of JTA forthwith after the discovery thereof
and no later than 7 Days from the date of receipt; and, in the case of delay or loss,
unless the complaint is made no later than 21 Days from the date on which the
Baggage has been (in the case of delay) or should have been (in the case of loss) placedat his/her disposal. Every complaint must be in writing and dispatched within thetime aforesaid. In case Carriage is not "International Carriage" as defined in theConvention, failure to give such notice of complaint shall not prevent a claimant’s filinga suit if the claimant proves that:(1) it was not reasonably possible for him/her to give such notice;(2) such notice was not given due to fraud on the part of JTA; or(3)JTA had knowledge of the damage to the Passenger's Baggage.
(B) Time Limitation on Actions
Any right to damages against JTA shall be extinguished unless an action is brought
within 2 years reckoned from the date of arrival at the Destination, from the date on
which the aircraft ought to have arrived, or from the date on which the Carriage
stopped.

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20. OVERRIDING LAW
Any provision contained or referred to in a Ticket or in these Conditions of Carriage or
JTA's Regulations shall, even if it is in violation of Applicable Laws and is invalid,remain valid to the extent not in conflict with Applicable Laws. The invalidity of any
provision shall not affect any other provision.

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21. MODIFICATION AND WAIVERNo representative, officer, employee or agent of JTA shall have authority to alter,
modify or waive any provision of the contract of Carriage or of these Conditions ofCarriage or JTA's Regulations.

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