Updated as at December 2023

Civil Service Club @ Changi II
Frequently Asked Questions

FAQs: Booking / Check-In
1. What is the Check-In / Check-Out time?
Check-In time is 3pm – 7.30pm (Room availability is subject to staggered Check-In arrangement).
Staggered Check-Out timings are implemented to minimize crowding and reduce waiting time.
Check-Out time will be made known upon Check-In, between 10.00am – 11.00am (staggered check-outarrangement).

2. Can we request early Check-In / late Check-Out?
All requests are subject to availability. You may contact Reception Office at 6545 2343 / 6545 6373 oremail us at changi2@csc.sg for assistance.

3. Can a member of the Public book the chalet?
Yes, our chalets are open to Public. Advance booking is open up to 60 days. Click here to register an
account and book online from our website. The registration is valid only after the first booking is done andpayment is made. Click here for the guide on how to book.

4. How do I check the room rates and room availability?
Click here to view the room rates and room availability. Kindly ensure the right field is selected.

5. What is the minimum and maximum number of nights I can book in 1 transaction?
The minimum night of stay is 1 night. Maximum night of stay is 5 nights.

6. What is the minimum age for Check-In and Check-Out?
The minimum age is 21 years old.

7. Can we authorise a family member / friend to Check-In and Check-Out on our behalf?
You can authorise your proxy to Check-In on your behalf if you are a member of Civil Service Club.
Click here to obtain our authorisation form (to be submitted on the day of Check-In). Do note that your proxywill be required to produce their NRIC for verification upon Check-In.

8. What does the authorised person need to bring for Check-In?
On behalf of CSC Member / Public Officer / Public:▪ NRIC of Authorised Guest▪ Valid Public Service Card / Staff Pass
▪ Authorisation Form
However, should the Main Applicant be a Public Officer, he/she must:a) Be present at the counter with Staff Pass / Public Service Card before 8pm to complete the Check-In
verification process ORb) Send the Authorisation Form with Staff Pass / Public Service Card (please mask the NRIC number if thereis any) via work email address 1 week before date of stay.
In the event if all of the above are not met, the room rates will be converted to Public Rates.

Civil Service Club @ Changi IIUpdated as at December 2023

9. Can we cancel or amend our confirmed booking?
There will be no refund for cancellation of confirmed bookings. You may only amend your booking if it isdue to compassionate or medical reason. Please note that all requests are subject to management
approval. Decision is final and no appeal shall be entertained.

10. How many chalet units can one person book at any one time?
One person can only book 1 chalet unit at any one time. Do note that subletting is strictly prohibited.

11. Is there a Security Deposit?
Yes, there is a mandatory Security Deposit of $200 by Cash or Credit Card (No Amex).

12. How do we get the refund for Security Deposit if we were to use Credit Card method?
Security Deposit of $200 will be under “Card Verify” (no charge) upon Check-In. It is just a temporary holdamount (it will appear under pending in your bank account) and will be voided from our end upon your CheckOut. Once we have completed the “Auth-Reversal”, you won’t see a credit of the amount going back into youraccount. Instead, the pending charge disappears and the funds become available to you again.

13. How are the allowed accommodation arrangements for individual chalet?
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After 11.00pm, the club will not hesitate to evict guests if the rooms are noisy or rowdy.
To maintain the serenity and exclusivity of the premises, the maximum number of guests in the room(after 11.00pm) is as follows: See table below for details.
Chalet Type
Changi Cottage (3-bedroom)
Changi Seafront Chalet (A - F) (4-bedroom)
Changi Garden Chalet (G - I) (5-bedroom)
Yacht Cub Bungalow A & D (2- bedroom)
Yacht Club Bungalow B (4-bedroom)
Yacht Club Bungalow E (3-bedroom)
Yacht Club Chalet (5-bedroom)
Fairy Point Bungalow 1A (3-bedroom)
Fairy Point Bungalow 1B (1-bedroom)
Fairy Point Bungalow 2 & 3 (4-bedroom)
Fairy Point Chalets (1, 2 and 5) (4-bedroom)
Fairy Point Chalets 3 (5-bedroom)
Fairy Point Chalets 4 (6-bedroom)
Fairy Point Chalet 6 (5-bedroom)
Fairy Point Chalet 7 (4-bedroom)
Netheravon Terrace (A -F)

Day Occupancy

Night Occupancy

40 pax40 pax40 pax
10 pax
16 pax
16 pax
25 pax
16 pax
10 pax
25 pax40 pax50 pax40 pax50 pax50 pax
10 pax

6 pax
8 pax
10 pax
4 pax
9 pax
9 pax
12 pax
6 pax
2 pax
8 pax
12 pax
15 pax
17 pax
10 pax
8 pax
2 pax

Civil Service Club @ Changi IIUpdated as at December 2023

14. Can we use the chalet for a ticketing event (e.g., Rave Party etc)?
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Unauthorised solemnisation of marriage, wedding ceremony, religious activity, political activities, corporate event,ticketing event or activity is not permitted within the premises. Booking will be cancelled without refund and an
additional penalty of $1,500 per chalet will be imposed. The Main booker will be barred for 4 years from booking ofClub facilities.

FAQs: BBQ Pits (Operated using Charcoal)
1. Can we book a BBQ Pit without booking a chalet?
No. Each BBQ Pit is assigned to individual chalet units.

2. How can we go about booking a BBQ Pit?
No advance booking is required. BBQ activities are to end by 11.00pm.

3. What is the size of the BBQ Pit?
0.7m X 0.64m.

FAQs: Catering
1. Can I engage a Buffet Caterer?
The Club offers catering services. Click here to view approved list of Caterers. A surcharge of $150 applies
for External Caterers.
Buffet catering setup along corridor is strictly not allowed for Garden Terrace due to Fire Safety RouteEscape. No Open-Fire Cooking is allowed.

FAQs: Rooms
1. Are pets allowed in the chalet?
Pets are not allowed within the chalet and Clubhouse premises. Except designated location in Changi I &Loyang. Penalty of $250 per pet shall be imposed if pets are brought in illegally except for Dog Friendly
Bungalow in CSC @ Loyang.

2. Can we request for extra towels?
No. The quantity of the bath towels provided is depending on the number of Night Occupancy of the chaletunit.

3. Can we request for extra mattress?
No, we do not provide extra mattress due to fire safety regulation.

4. Is Baby Cot / High Chair available?
Yes, you may email in your request to changi2@csc.sg or let us know upon Check-In before 5.00pm. Pleasebe informed that all request is subject to availability on the day of Check-In.

5. What is the size of the Baby Cot?
124cm x 66cm x 79cm

Civil Service Club @ Changi IIUpdated as at December 2023

6. Is there Wi-Fi available?
Yes. We provide free Wi-Fi, the password will be given on the day of Check-In.

7. Are there cutleries provided in the room?
Yes, basic cutleries such as bowls, plates, forks, spoons, chopsticks are provided in the rooms. You will begiven an inventory list upon Check-In. No additional provision available.

8. Are there bathroom amenities provided in the chalet?
Yes, we provide body wash, shampoo, razor kit, vanity kit, sanitary bag, toothbrush and toothpaste according
to the number of bedrooms.

9. How many cars can park at CSC Changi II?
We will provide 1 – 4 carpark labels, depending on the type of unit booked. All the vehicle numbers are
required on the day of Check-In (Regardless day / over-night parking).

10. Are we allowed to set-up any Bouncing Castle?
Yes, as long as it does not run on a motorized machine (only self-pump bouncy castle allowed) and does notexceed the measurement of 1.6m x 2.0m.
Do note that setting up of bouncy castle on the grass patch is not allowed and it can only be placed on thepavement area. A penalty of $500 will be imposed for failure to adhere to the house rules.

11. Are there Mahjong Rentals available?
Yes. Rental of Mahjong Set includes Table and Tiles:
1 Night - $30 before GST
2 Nights and above - $50 before GST
However, please be informed that all rentals are subjected to availability on the day itself before 5pm.

12. What is the Reception Office operating hours?
We open daily from 0830hrs to 2000hrs. Duty Officers can be contacted at 9622 3097 after office hours.

FAQs: Wedding / Solemnisation
1. Are we allowed to host a Wedding / Solemnisation in the chalet and/or its premises?
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Wedding / Solemnisation booking is exclusively for Club Members’ only.
Members booking window will be up till 180 days in advance. Booking can only be made through walk-inor via email only.
Members shall not book the Chalets for relative, friends or proxy’s wedding ceremony / solemnization.
A refundable security deposit of $500 upon check-in by Cash or Credit Card (No AMEX).
Additional Surcharges:➢
Wedding Surcharge: $300➢
Usage of Lawn for event purposes: $200➢
Setting-up Tentage / Gazebo: $300
Booking will only be confirmed upon submission of the Notice of Summary of Marriage. You will be able
to retrieve the document 3 months before your wedding date.

Civil Service Club @ Changi IIUpdated as at December 2023•••••••No unauthorized solemnization of marriage or wedding ceremony. Booking will be cancelled without
refund and a penalty of $1500 per chalet will be imposed. The applicant will be barred for 4 years frombooking the resorts.
Unauthorised event set-up / play equipment / sound system is not permitted in the premises. Mainbooker will be charged an additional penalty of $500.
Gate Crash and Kompang is allowed, kindly inform CSO at the counter during check-in. We hope for yourkind understanding to keep the session below 30 minutes so as to maintain the peace and serenity within
and around the Resorts.
Mass washing of cutleries at the premises of the chalet unit apart from the Kitchen is strictly prohibited.
No Open-Fire Cooking is allowed.
Should you wish to set up any additional equipments, kindly approach our CSO for more information on
our guidelines. Strictly no hacking and drilling is allowed. Kindly return the furniture to its original
position as during checked in.
The following chalets are allowed for booking:➢ Changi Cottage➢ Garden Chalet G➢ Fairy Point Chalet 1 / 5 / 7FAQs: Swimming Pool
1. Where is the Swimming Pool located?
It is located in CSC @ Changi 1, it will take 10 minutes’ walk from Changi II Reception Office.

2. Is the swimming pool open to Public?
No, access to the Swimming Pool is exclusively to CSC Members and Chalet Guests only.

3. I am a chalet guest, how many of us can go to the swimming pool?
Chalet Type
Changi Cottage
Seafront / Garden / Yacht Club Chalet
Yacht Club Bungalow B & E
Fairy Point Bungalow 1A, 2 & 3 / Fairy Point Chalet
Netheravon Terrace
Yacht Club Bungalow A & D / Fairy Point Bungalow 1B

Based on per night stay
8 passes

4 passes

For purchase of additional passes:
Mon to Fri - $2 per entry per guest
Sat, Sun & Public Holiday - $3 per entry per guest
4. I am a CSC Member; can I bring my guest to the Swimming Pool?
Yes, a CSC member can bring up to 4 guests (Excluding CSC member) to the Swimming Pool.
Entry fee per guest is applicable.
Mon to Fri - $2 per entry per guest
Sat, Sun & Public Holiday - $3 per entry per guest

5. Are there towels provided at the Swimming Pool?
For CSC Members, towels can be rented at $1 per towel for the first three towels and $3 per

subsequent towel.
For Non-Members or guests of CSC Member, towels can be rented at $3 per towel.

Civil Service Club @ Changi IIUpdated as at December 2023

6. What are the operating hours for the Swimming Pool?
0830hrs to 2100hrs.
Last entry will be at 2030hrs.

FAQs: Priority Code
1. Who is entitled to use the Priority Code?
The Priority Code is entitled to Civil Servants, Statutory Board, Public Health Org & MINDEF (Staff only) whoare not Civil Service Club Members. Public Service Card (Civil Servants) / Staff Card are required upon CheckIn.

2. Can I use the Priority Code if I am a National Service Full-time (NSFs)?
Please note that National Service Full-time (NSFs) are considered members of Public. For members of Public,
you do not need to key in any Priority Code and rates will be under Public rates.

3. Do I need to key in the Priority Code if I am a Civil Service Club Member?
No, the Priority Code is only for Public Officers who are not Civil Service Club Members.

4. How do I key in the Priority Code?
Public Officers are to login using their ID and keyed in under “ENTER PRIORITY CODE.” The special rates
apply to chalet units at all CSC chalet properties (CSC @ Changi I, CSC @ Changi II & CSC @ Loyang).

5. Where do I get the Priority Code?
The Priority Code can be obtained from the Flex-work Ambassadors.
Below Priority Code is effective from 29 September 2023 to 28 September 2024.
Category
Civil Service
Statutory Board
Public Health Organisations & Mainstream Universities (Full-Time Staffs only)
MINDEF (Regulars and staff only, excluding National Service Full-Time)

Civil Service Club @ Changi II

Priority Codes
CS2311
SB2344
PU2333MS2322