Sollers Consulting forDigital
insurance
customer experience:

being where customers arewith the offer they needrife.sollers.eu

Sollers Consulting
offers top technology
and expertise
which is vital for your digital success.
We deliver RIFE the best-in-class omnichannel digitalplatform for insurance and bancassurance which allows
seamless personalised customer journeys.

Is there digital potential in your businessand your team which is only waiting to beunleashed?
Does the lack of proper technology limit
your opportunities to win new business?
Are you stuck between driving sales results
and keeping costs down?

Todaydigitalisation is easier than
you can imagine if you havean experienced partner
you can trust.

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The insurance business hasreached the point whereclosing thedigital gap
is a must

Omnichannel platforms consist of many aspects but
all in all they should allow to effectively engage thecustomer, advise him about the best offer and provide
a smooth and easy sales process:EngageSell

Be where yourcustomers are

Serve them seamlessly
and quickly

The only things which really matter to customers are personalisationand simplicity. Increasing their satisfaction and responding to theirneeds is a key to success. Working on anything else before focusing
on those two makes very little sense.

The future of insurance distribution and service
lies in the e-commerce-like approach and isexpressed through:However, custom-made silo solutions increasetime to market. Together with the lack of sufficient digital capabilities they are real pain points
for Digital, Marketing and IT owners.

a personalised customer journeya simple, cross-sell offer
smart and assisted service,an ecosystem of multiple partners

What is the result? / What does it lead to?
The lack of flexibility and speed means losing
revenues and not exploiting cost optimisation.
Those who do not follow the trends, will staybehind digital leaders.
Insurers have to change the status quo throughimplementing a truly omnichannel solution.

AdviseWhen you meet them, givethem what they really need45

Applying
20 years ofexperience
in insurance

Integrate everything youneed in one digital platform:
Manage products
Improve x-sell
Easily create bundle offers
Design customer journeys
Define dynamic business rules
Consume advanced analytics,
AI and Machine Learning
opportunities

Sollers Consulting has createdthe next-generation platformto help insurers become digitalleaders.

In order to engage future customers better, insurers must
rely on integrated business processes based on excellenttechnology.
RIFE enables insurers to ‘break’ the silo approach andintegrate business processes into a seamless, engaging
and personalised customer journey.

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We deliver:eas y c usto m e r
j o ur n e y s
ma n ag e m e n t
a n i n t e g rat e da p p roac hallowing you to use contextual data
to set individual actions for every
customer.

a ready- to- gos olut ion

allowing quick integration
with different source systems(including insurance core systems).

f uture-proof
mod ern technology

no vendor/technology lock making
it easily adjustable

All to create one
coherent customer
experience platform889

sollers consulting isa multinational digitalisation partner of thefinancial and insurance industry. Sollers
Consulting supports insurers in Germany,
UK, Scandinavia, Poland and many othercountries in Europe, Asia and the Americas.
In its offices in Poland, Germany, Denmark
and Japan Sollers Consulting employs about
600 business and IT professionals. Its teams
have supported over 70 financial groups inenhancing their digital capabilities. Among thecompanies partnering with Sollers Consulting
are Allianz, Axa, LV=, BNP Paribas Cardif,Basler, Generali, Zurich, Santander Consumer
Bank, ING and many more. Sollers Consulting
cooperates with more than 15 technology
providers such as Guidewire Software, Tia
Technology, Fadata, Oracle, AWS or Microsoft.
Drawing from experience in the insurance
and financial industry Sollers Consulting
created RIFE - an omnichannel insurance
platform. It enables an implementation of
seamless, personalised customer journeys.
It helps insurers and banks to implement andmanage their omnichannel strategy at much
lower cost.

sollers.eu
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If you would liketo learn more,
please contact:jarosław bucoń
Chief Customer Officer
jaroslaw.bucon@sollers.eu
marcin grabowski
Managing Consultant
marcin.grabowski@sollers.eu