Matrox® ConvertIP Manager
Embedded HTML Help

Version 1.01

11582-401-0101
March 27, 2023

www.matrox.com/video

Overview
Matrox® ConvertIP Manager™ is a configuration utility that allows you to viewand configure the ConvertIP devices on your network. When you open ConvertIPManager, the utility will automatically scan for and display ConvertIP devices on
the same subnet using Multicast DNS.
There are two main pages in ConvertIP Manager: Devices and Channels. All theconfiguration tasks can be performed from the Devices and Channels pages. Some
operations may require user account permissions. More information about yourConvertIP can be found at the bottom of both pages.
Note: This document is a PDF version of the embedded HTML help included with
the Matrox ConvertIP Manager application.

Devices
The Devices page is where you see all the transmitter and receiver devices on yournetwork. From here you can change a transmitter to a receiver or vice versa, update
device firmware, navigate to a specific device's configuration page, create user
accounts, and more.

You can view the Devices page without logging in to a device. However, to makeany changes to a device, you will be prompted for your credentials.

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When you log in to a device, you will be automatically logged in to all devices that
use the same log in credentials. Since a ConvertIP can hold only one active session,
no automatic connection will be made if there is an active session for the device
open somewhere else (for example, in ConvertIP's Web user interface). However,from the settings menu, you can choose to force log in even if there is another active
session running.
Note the following:

Simply having the ConvertIP Manager open will not force another active user
off. That will only occur when you log in to a device. For example, you canview the devices and connections without logging in to any of them, anddoing so will not force any other user off their device(s).

When you are logged in, pressing Rescan will not log you out. However, if
you restart the ConvertIP Manager, you will need to log in again.

When you log in to multiple devices with different credentials, you can thenswitch between devices without having to log in again. For example, if you
have 10 devices, five with one set of credentials and five with another, you
only need to log in to them once. After that, you can manage any of thedevices without having to log in to them each time (unless you close theConvertIP Manager).

Embedded Help – Matrox® ConvertIP Manager

3Channels
The Channels page is where you make the connections between your transmittersand receivers. You can also activate/deactivate devices, change the streaming
addresses, and more.

You will not be able to see any devices on the Channels page unless you are logged
in to those devices. The number of devices the ConvertIP Manager is logged in to isdisplayed at the bottom-left of the screen.
Note: When you are logged in, pressing Rescan will not log you out. However, if
you restart the ConvertIP Manager, you will need to log in again.

User account permissions
You must create an administrator account for a device. If no administrator account
was created, the device will have a factory default user.
The following table indicates which operations can be completed by a factory
default user and an administrator (an administrator account is required).
Operation
Update firmware

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Default

Administrator

X

XCreate administrator credentials

X

Change ConvertIP multicast addresses(not the Management IP, Media1 IP or
Media2 IP)

X

Enable or disable a channel

X

Connect a transmitter to receivers

X

Change a receiver to a transmitter orvice versa

X

Access the Web interface

X

Install certificates

X

More information
You can find additional information about the status of the ConvertIP Manager atthe bottom-left and bottom-right of the user interface.
Versioning and licenses
Click the info button ( ) at the bottom-left of the window to see the current versionof the application.
You can also view the Matrox end-user license agreement and the list of third-party
licenses used by the application.

Embedded Help – Matrox® ConvertIP Manager

5Event messages
At the bottom-right, you will see the most recent event message returned by theConvertIP Manager. The number of new messages is indicated on the event-typeicon. For example, you may see something like this:Click on the message to bring up the events list window. New messages received
since the last time the window was opened are in bold with a blue line on the left.
Click the arrow to the right of a line to see more information about the event.
Note: Event messages are automatically considered read once the event window is
closed.

There are three event types, as described in the following table.
Event type

Icon

Importance

Error

High

WarningMediumGeneralLow

To filter the messages, click on an event-type icon at the top-right of the list. You
can also delete one or all of the messages.
Note: When you restart the ConvertIP Manager, all event messages are deleted.

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Devices
The Devices page is where you see all the transmitter and receiver devices on yournetwork.
You can Rescan at any time to refresh the list of devices shown and ensure that yourconfiguration settings have been applied, or to update the status of the devices.
From this page, you can:Update device firmware

Navigate to a specific device's configuration page

Change the streaming option for devices



Create device administrator accounts



Update device licensesManaging certificates

Reset a device's configuration

Reboot a deviceFind ConductIP on the network

Embedded Help – Matrox® ConvertIP Manager

7Filtering device display
You can filter the device columns to limit the amount of data displayed by clicking
the filter button ( ) above the Devices table and selecting/deselecting one or morecolumns.

Searching devices
You can also limit the amount of data displayed using the search function above theDevices table. As you type in the search field, only the devices that contain thetyped characters will appear in the table.

Device status and certificate icons
Hover over an icon in the Status or Certificate column of the Devices table to see
its description.

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Selecting devices
Select individual devices by clicking on a device's checkbox or select/deselect all
devices by clicking the checkbox in the table header. Selected devices appear with ablue background.

Updating firmware
You can check which firmware will be installed on a device by hovering over the
firmware update available icon ( ) in the Status column for the device. To update
firmware, select one or more devices, then click Update firmware.
While a device's firmware is being updated, the status will change and a looping
progress bar will be displayed in place of the Firmware Version. The device willthen go offline temporarily while it reboots to complete the update.
Note: If the ConvertIP Manager is closed before the firmware update is completed,
you will need to restart the update once the ConvertIP Manager is reopened.

Navigating to device configuration pages
You can jump to any device's native configuration page from the Devices list. Witha device selected, click on the Go to ConvertIP configuration drop-down list, thenselect the Control LAN, Media/Control 1, or Media/Control 2 IP address to open
the Matrox ConductIP user interface and configure your device.
Note: The system must be connected to the selected network to navigate to thebrowser page. For example, if Media/Control 1 is selected, the computer must beconnected to that network to access the device page.

Embedded Help – Matrox® ConvertIP Manager

9Changing device streaming
To change the streaming configuration for one or more selected devices, click theDevices menu ( ), then hover over Change to and select a configuration option
from the list (e.g. switch between Tx and Rx, specify a codec, etc).

When you select an option, you will be prompted to enter your administrator
credentials for any device you are not already logged in to. The updated devices arerebooted after the change.
Note: A warning will appear next to /JXS modes if any of the selected devices do
not have a JXS license installed. You will still be able to use the firmware, but withlimited features.

Creating administrator accounts
To create an administrator account for your selected devices, click the Devices menu( ), then select Create account.

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If you are not already logged in to the device, you will be prompted to log in when
you try to create a new user. Only a factory default user can create an administrator
account.
Fill in the information required, then click Ok.

Updating licenses
To download device serial numbers or upgrade devices, click the Devices menu( ), then hover over Licenses and select one of the options.



Download serial numbers: This allows you to download a file that lists all
the serial numbers of the selected devices. This file is used to facilitate thecommunication with Matrox to create licenses for the selected devices.



Install licenses: This allows you to select a ZIP file from your computer that
contains the license files to upgrade one or more devices. To be upgraded, thedevices that are listed in the ZIP file must be detected by the application.

Note: The .zip file used to upgrade devices will contain files for specific devices,and only those licenses will be installed.
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Managing certificates
To install a custom certificate or reset a device to the Matrox factory certificate,click the Devices menu ( ), then hover over Certificates and select one of theoptions.



Install certificate: This allows you to generate and install a custom server
certificate on the selected device.



Reset to Matrox factory certificate: This allows you to remove a custom
server certificate from the selected device and revert to the Matrox server
certificate.

Click on an icon in the Certificate column of the Devices table to view thecertificate details.

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Installing a server certificate
All devices come with a default Matrox server certificate. If you don't want to use
the default certificate, you can specify a different one.
1

With a device selected, click on Install certificate. If you are not alreadylogged in to the device, you will be prompted to log in.

2

From the drop-down list, select the Root certificate from which the server
certificate will be generated. The drop-down is populated from the trusted
certificates list. Alternatively, you can import a root certificate by clicking the
upload button to the right of the line.

3

Click the upload button to the right of the Root certificate private key file toimport the private key that will sign the server certificate.

4

If the root certificate private key is password-protected, enter its password.

5

Leave the default 10-year Expiration date or choose a new one.

6

Click Ok.

7

Click Yes when prompted to reboot the device.

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Resetting device configuration
To reset the user configuration settings for your selected devices to factory default
values, click the Devices menu ( ) and select Reset configuration.
This will delete the administrator account, if one exists. When you perform a reset,
all selected devices will be rebooted.

Rebooting a device
To reboot your selected devices, click the Devices menu ( ) and select Reboot.
You will be prompted to confirm the reboot. Once confirmed, the selected devices
will be rebooted.

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Detecting ConductIP
Matrox ConductIP is a full-feature web-server-based discovery and signal-routing
tool that can be optionally used with ConvertIP. If you have a ConductIP Media
Routing Appliance that is connected to the same network subnet, you can discoverits IP address by clicking the Devices menu ( ) and selecting Detect Matrox
ConductIP.

The ConductIP detected through Multicast DNS is displayed. Click on the IP
address or name to open the ConductIP user interface.

Installing a ConductIP server certificate
If you don't want to use the default ConductIP certificate, you can choose to install acustom server certificate on your ConductIP. The root certificate used will be added
to the trusted certificates list of the ConductIP.
1

Click Install server certificate.

2Enter the ConductIP username and ConductIP password.

3

From the drop-down list, select the Root certificate from which the server
certificate will be generated. The drop-down is populated from the trusted
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certificates list. Alternatively, you can import a root certificate by clicking the
upload button to the right of the line.

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4

Click the upload button to the right of the Root certificate private key file toimport the private key that will sign the server certificate.

5

If the root certificate private key is password-protected, enter its password.

6

Leave the default 10-year Expiration date or choose a new one.

7

Click Ok.

8

Click Yes when prompted to reboot the device.

Embedded Help – Matrox® ConvertIP Manager

Channels
On the Channels page, each device is considered a channel and is displayed as one
line in a table. The detected Transmitter and Receiver channels are grouped into
separate tables. Each transmitter and receiver contains up to three streams for themain network, and the same three streams repeated on the redundant network.
You can Rescan at any time to refresh the data of each channel and ensure that yourconfiguration settings have been applied, or to update the status of the channels.
From this page, you can:Activate or deactivate streams or channels

Make the connections between the transmitters and receivers

Change the streaming addresses

Stream status icons
Each stream in the Channels tables has an LED status indicator. The following table
describes the meaning of each indicator.
LED

Description for Receiver

Green

Everything is functioning normally.

Yellow

Receiver streams only. Unknown sender: there is no ConvertIPtransmitter found with this combination of IPv4 and port.

Red

Transmitter streams only. Two Tx multicast streams with the same
IP address are being used at once.

Gray

Redundant streams only. The main stream is off.

Flashing red X

Receiver streams only. There was a connection error on the lastconnection operation.

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Filtering channel display
You can filter the channels in the tables to limit the amount of data displayed byclicking the filter button ( ) above the Transmitters and Receivers tables andselecting/deselecting one or more channels or streams.
A red circle with a number over the filter button indicates the number of conflicts
found in both tables. When the Conflicts only filter is selected, only the channels andcolumns that have conflicts are displayed.

Searching channels
You can also limit the amount of data displayed using the search function above
either the Transmitters or Receivers table. As you type in the search field, only thechannels that contain the typed characters will appear in the table.

Selecting channels or streams
You can select a single channel or stream, or many.
For channels:

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

Select a single channel or multiple channels by clicking on each channel's
checkbox.

Select all Transmitters or all Receivers by clicking the checkbox in the table
header.

Embedded Help – Matrox® ConvertIP Manager

For streams:


Select a single stream by clicking on the stream.

Select multiple streams by holding down the Ctrl key and clicking on thestreams.



Select a range of streams by clicking on a stream then holding down the Shift
key and clicking on another stream. All streams that are contained in therectangle delimited by the two clicked-on streams will be selected.



Select a specific stream on all channels by clicking the stream's column
header.



Select multiple streams on all channels by holding down the Ctrl key andclicking on the stream column headers.



Select a range of streams on all channels by clicking a stream column header
then holding down the Shift key and clicking another stream column header.
The clicked-on columns and any columns between them will be selected.

Activating and deactivating streams and channels
You can activate or deactivate one or more streams and/or channels.
1

Select the streams and/or channels you want to activate or deactivate.

2

Click the Activate or Deactivate button on the toolbar.

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Connecting transmitters and receivers
You can connect a transmitter to multiple receivers.
1

Select a Transmitter.

2

Select one or more Receiver(s).

3Click Connect.

4

Repeat as needed.

The connection is made and content is streamed from one device to the other.

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When you mouse over a transmitter, all receiver devices it is feeding will appear ingreen. For example, the Tx shown below in blue is transmitting to the Rx in green.
Note: The tables do not indicate the transmission status, or whether the data isactually being received. For example, if a transmitter loses its input source,
ConvertIP Manager cannot detect it, and therefore will not report an error.

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Changing streaming IP addresses
You can change the multicast addresses and port of selected streams by clicking theedit button ( ) at the top-right of the table.

Enter the address changes and select Auto increment addresses if needed, thenclick Ok.
If you choose to let the application automatically increment the IP addresses, theaddress values will be based on the values of this dialog. For example, if the Main
video field is 192.168.123.10, the remaining addresses of all the other selected Main
videos will increment based on that (e.g. 192.168.123.11, 192.168.123.12,
192.168.123.13, etc). Otherwise, the values of this dialog will be applied to all thecorresponding streams.
Note: Although this operation does not prevent IP address conflicts, ConvertIPManager will notify you if a conflict occurs. You can then change the conflicting IP
address as needed.

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Application Settings
To access the application settings, click the settings button ( ) at the top-right of thewindow.
From this page, you can:

Opt to automatically disconnect a user from a device when another user logs
in to it

Use a ConvertIP device as a gateway to discover ConvertIP devices that areon a different subnet

Scan a range of IP addresses to discover ConvertIP devices that are on adifferent subnet



Select which network card to use for device detectionGenerate and/or import trusted certificates

Account management
If this option is selected and a user is logged in to the device you are attempting tolog in to, it will force your log in and disconnect the other user automatically. Whenthe option is deselected, you will be prompted to confirm the forced log-in/user
disconnection.

Device discovery
You can find devices that are not detected on your subnet by using a ConvertIP
device as a gateway or by scanning a range of IP addresses.
Note: Devices that are not on your subnet are checked for updates once every
minute. While these devices are updating, they will appear offline.
Gateway device
If you know the IP address of a device on another subnet, you can use that device todiscover all devices on that subnet. You will need the username and password of thedevice, as well as its exact IP address.
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Click Add gateway device and enter the device information, then click Ok. The
gateway device and all discovered devices will appear on the Devices page.

Click the arrow to the left of the gateway device to see the other devices on the same
subnet. Click Refresh to update the list of devices. Click Delete to remove thegateway device and all devices discovered through that gateway.

Scan range of IP addresses
You can scan a range of IP addresses to discover all devices within that range.
Click Scan range of IPv4 addresses and enter a starting and ending address, thenclick Ok. All devices discovered within the scanned range will appear on the
Devices page.
Note: Devices that were already discovered through a gateway device will notappear in the scan results. If you Abort a scan in progress, only devices detected
before the scan was aborted will appear.

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Once devices are detected, they will be saved until you delete them. To delete, selectindividual devices by clicking on each device's checkbox or select all listed devices
by clicking the checkbox in the table header, then click Delete.

Network
When a computer has more than one network card, you can select a specific card to
detect ConvertIP devices. Once you've selected an option in the list, click Apply tostart using the chosen network card, or click Reset to cancel the selection.

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Trusted certificates
The Matrox ConvertIP has a self-signed root certificate (root CA) that is used by theConvertIP Manager to verify the secure connection between the ConvertIP and theConvertIP Manager.
If you install a different server certificate on a ConvertIP (see Managing
certificates), you must import the root certificate (root CA) of that certificate chain
as a trusted certificate in the ConvertIP Manager to be able to communicate with theConvertIP device.
All imported certificates appear in the trusted certificates list.

If you do not have one, you can generate a custom root certificate.

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1

Click Generate root certificate and private key.

2

Click the folder icon next to Root certificate directory to choose where tosave the certificate and key.

3

Change the default certificate file name and private key file name.

4

If you want to password-protect the certificate, enter a Pass phrase.

5

Leave the default 10-year Expiration date or choose a new one.

6

Click Ok.

Embedded Help – Matrox® ConvertIP Manager

Once you have a custom root certificate, you can import it into the ConvertIPManager by clicking Import trusted certificate.
When the root certificate is imported, you can click on the arrow to the left to see its
details.

If your computer cannot validate a secure communication with a device, you can
accept to still communicate with it. If you trust the device, click the checkbox toAccept unsecured communication. The communication will be encrypted, but thedevice cannot be validated as a known device.
Note: When this option is checked, the ConvertIP Manager will accept
communication with all devices that are connected to it now or in future, until theoption is unchecked

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Contact us
The Matrox web site has product literature, press releases, technical material, a sales
office list, trade show information, and other relevant material. Visit us atwww.matrox.com/video.
If you have any questions or comments about our products or solutions, contact us atwww.matrox.com/en/video/contact.
Matrox values your business and offers professional support for your Matrox
product. For more information, contact your Matrox representative or our technicalsupport at support@matrox.com.

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Disclaimer
Information in this document may contain technical inaccuracies or typographicalerrors. Information may be changed or updated without notice. Matrox reserves theright to make improvements and/or changes in the products, programs and/or
specifications described in this information at any time without notice. All
trademarks and trade names, service marks and logos referenced herein belong totheir respective owners.
Copyright © 2023 Matrox is a trademark of Matrox Graphics Inc. All rights
reserved.

Embedded Help – Matrox® ConvertIP Manager 29

Matrox Graphics Inc.
1055 Saint Regis Boulevard
Dorval, Quebec, Canada
H9P 2T4(514) 822-6000

video@matrox.com
www.matrox.com/video