Outside Expert Opinion
Outside Expert Opinion

Takuma CSR Report 2018
Questionnaire Survey Results

Response to the Outside Expert Opinion

Survey period: July 2018 to June 2019
Number of respondents: 976

Q1 Did you understand the activities of our company?
I couldnʼt understand very well. 0.3% / I couldnʼt understand. 0%

Koji Tanaka

Kazuhiko Takano
Professor, Ph.D. in Law (LL.D.)
Graduate School and Faculty of Safety Science, Kansai University
Senior Director
Japan Society for Business Ethics Study
Senior Researcher
Business Ethics Research Center

１．Characteristics of the Takuma CSR Reportand differences with last yearʼs edition73

TAKUMA CSR Report 2019

2. Areas where Takuma can do more
The Takuma Group is already pursuing CSR activities on asophisticated level, but I believe that it could take its
initiatives to a new level in two ways.
The first lies in initiatives to improve the companyʼsresilience. Takumaʼs risk management structures are robust.
It seems to me that by conducting regular drills to simulate
a complex, wide-area disaster such as a large earthquake orstorm and flood damage with an associated large-scale
power outage, the company could boost the validity of its
business continuity plan (BCP).
The second lies in carrying out specific measures to share
Management Principles and values. Many companies create
opportunities for dialog between management andemployees with the goal of sharing such principles andvalues while creating a corporate culture that fosters goodcommunication. I think it would be productive for Takuma
to consider how it can create opportunities for dialog
between management and employees, for example throughtraveling CSR “caravans,” under its new leadership.
In his “Message from Top Management,” President Nanjo
described the importance of ESG initiatives from thestandpoint of increasing corporate value over the long term.
ESG investment in Japan has been rapidly growing since2014, and such investment can help increase corporate
value over the long term by driving up evaluations of acompanyʼs CSR. I expect to see Takumaʼs corporate value
grow even further and for the company to enjoy continued
growth as it works to improve its resilience and ensure thatits Management Principles and values are shared.

I understood.

43%

57%

Q2 What is your level of satisfaction regarding this Report?
I would like to thank Professor Takano of Kansai
University for offering his valuable insights on the CSR
Report 2019.
In compiling this report, we have worked to offer
stakeholders an easy-to-understand introduction to avariety of activities carried out by the Takuma Group withthe goal of resolving social issues and increasing corporate
value by achieving sustainable growth as well as to theGroupʼs 12th Medium-Term Management Plan, and wehave focused on inviting involved parties to express theirthoughts on related subjects in their own words.
In “1. Characteristics of the Takuma CSR Report anddifferences with last yearʼs edition,” Professor Takano
noted the importance of the penetration of Management
Principles, along with his expectations concerning genderequality and SDGs initiatives. Iʼm grateful that he offered
his views on the direction of future initiatives. We will
move forward with those initiatives in order to meet theexpectations and requirements of our stakeholders and toachieve sustainable growth of the group going forward.
In “2. Areas where Takuma can do more,” ProfessorTakano described measures with the potential to increase
corporate value and facilitate continued growth. We will
work to strengthen our ability to deal with change byimproving resilience and ensuring that Management
Principles and values are shared.
We value Professor Takanoʼs observations and takethem seriously, and I would request stakeholdersʼcontinued support and encouragement as we work topractice CSR management and enhance our CSR Report.

(1) Volume of information

Satisfied72%

Mostlysatisfied30%(3) Quality of information(4) Readability

Somewhat unsatisfactory 0.8% / Unsatisfactory 0%
Average
13%
Mostlysatisfied38%

Satisfied48%

Somewhat difficult
to read 2%

Difficult to read 0.1%

Average
Satisfied
21%
41%
Mostlysatisfied
36%

Satisfied48%

Q3 Which items were you interested in? (Select up to 3.)
Feature: "The King of Boilers"
Tsunekichi Takuma and His Company
Message from Top Management
Takuma Group 12th Medium-Term
Management Plan ̶ An Overview
Introduction to Takumaʼs Businesses
12th Medium-Term Management Planand CSR Topics
CSR Activities for the Future
The Environment
Human Rights and Labor Practices
Corporate Information
History
Group Company CSR Topics
Outside Expert Opinion
The Takuma Group Network
Financial Data
Contribution to Society
Participation in the Community
Fair Business Practices
Consumer Issues
Corporate Governance

28%

10%6%
6%
5%
5%
5%
4%
3%
3%
3%
3%
2%
2%
1%
10%

20%

30%

42%
37%
36%

40%

50%

56%

60%

Data Collection Period
From April 1, 2018, to March 31, 2019, in principle.
In addition, some activities in FY2019 are included.

●●

Publisher and Contact for Inquiries
CSR Department, Compliance & CSR
Promotion Division
TEL: +81-6-6483-2673
FAX: +81-6-6483-2620●●

Poor 0.9% / Very bad 0%
Average21%

Somewhatexcessive
25%0%

Editorial Policy
We have prepared this document as a CSR
Report that details our CSR activities.

(2) Design

Somewhat insufficient 1% / Entirely insufficient 0%
Too much 2%

Outside Expert Opinion

There is no question that the Takuma Group is one ofJapanʼs leading plant engineering companies. In last yearʼsOutside Expert Opinion, I noted that the group is pursuing
excellent initiatives in the areas of corporate governance,risk management, and compliance.
A review of this yearʼs edition of the CSR Report reveals
three key differences from last yearʼs edition.
The first difference centers on penetration of theManagement Principles. Newly appointed President and CEO
Nanjo mentions them in his “Message from TopManagement” while describing his approach tomanagement, which respects those principles even as hereturns to the idea of “Service to the nation through boiler
manufacturing,” the motto espoused by founder Tsunekichi
Takuma at the time of the companyʼs founding. Some
research findings suggest that a shared understanding ofmanagement principles and values on the part of managers
and employees is a characteristic of companies that endure
over long periods of time. I believe that President Nanjoʼsapproach to management will be important for Takuma as acompany whose plant engineering business has
underpinned the very foundations of Japanese industry andwhose continued existence is considered essential by society.
The second difference lies in gender equality. While thenature of the plant engineering business means that it
would difficult to characterize Takuma has having a large
number of female employees, the CSR Report includes
information about gender equality initiatives, indicating
how the company is working toward the goal of increasing
the number of female employees in key management andmain career track positions. Takuma welcomed a female
outside director this fiscal year, and I think we can expectthat change to lead to further pursuit of those initiatives.
The third difference involves initiatives addressing theSustainable Development Goals (SDGs). With its corebusinesses of waste treatment plants, water treatment plants,and energy plants, Takuma has a high level of affinity withthe SDGs. In a topic entitled “SDGs Initiatives,” this yearʼs CSR
Report describes how the company launched a series ofvoluntary workshops that cut across departmental lines, and I
look forward to seeing how that effort develops in the future.
In this way, I am pleased to see that the Takuma CSR
Report 2019 demonstrates the continued evolution of thecompanyʼs programs.

I basicallyunderstood.

Director & Executive Officer
Executive Manager
Compliance & CSR Promotion Division& Corporate Services Division

CoverageThis report applies to Takuma Co., Ltd. and its affiliates in principle.
Time of IssueCurrent issue: July 2019
Next issue:
Scheduled for July 2020
Last issue:July 2018

●TAKUMA CSR Report 201974