SFA e-Services Guide forFood Import Inspections
Booking of Inspection Appointment andViewing of Bookings/Results

TitleAccessing e-Services

Accessing e-Services
1) https://ifast.sfa.gov.sg/eserviceweb
2) Through SFA website (www.sfa.gov.sg)• Access Our Services à e-Services à Inspection &Laboratory e-Services

Accessing e-Services
From 1st Sep 2018, the company’s iFAST administrator mustfirst authorize users before they are able to book for
inspection.
Inspection bookings can only be made by authorized users ofthe company via User CorpPass.

Accessing e-Services
Users have to have a valid CorpPass account.
Instructions to activate the CorpPass account can be found at:https://www.corppass.gov.sg/corppass/common/userguides
Activate your CorpPass Account à For SingPass Holders
Authorised users have to log-in using their CorpPass ID under
SFA e-Services

Accessing e-Services
After logging in using the CorpPass in SFA e-Services website,
this page will be displayed when the inspection andlaboratory e-Services have not been activated.

Getting Started with CorpPass
SFA Inspection and Laboratory e-Services have to be activated
via CorpPass at https://www.corppass.gov.sgPlease refer to CorpPass guide for instructions on activation ofSFA Inspection and Laboratory e-Services.

TitleChecking of iFast Roles Assigned

How to check iFAST roles in CorpPass
To view what roles are currently assigned to an e-Service:
1) Log-in to www.CorpPass.gov.sg
2) Go to e-Service Access tab and click on ‘View Entity’s eService Access’How to check iFAST roles in CorpPass
To view what roles are currently assigned to an e-Service:3) List of e-Service Access, select e-Service

How to check iFAST roles in CorpPass
To view what roles are currently assigned to an e-Service:4) Click ‘Assigned Users’ tab to obtain list of users and theirassigned roles e.g. selected user has ‘administrator’ role

TitleAssignment of roles

How to assign iFAST roles in CorpPass
To assign roles:
1) ‘Home’ à ‘e-Service Access’ à ‘Assign selected eServices’How to assign iFAST roles in CorpPass
To assign roles:
2) View list of users

How to assign iFAST roles in CorpPass
To assign roles:
3) Select the user to assign additional roles

How to assign iFAST roles in CorpPass
To assign roles:
4) Select the e-ServiceHow to assign iFAST roles in CorpPass
To assign roles:
5) Select the additional role e.g. ‘Userlsp’• Refer to the role description below the drop-down list
for the definition of each role

How to assign iFAST roles in CorpPass

How to assign iFAST roles in CorpPass
To assign roles:
6) Click ‘Next’ and then ‘Submit’How to assign iFAST roles in CorpPass
To assign roles:
7) Verify the roles assigned for the user, which has 2 roles
nowCommon Errors Encountered by users
This happens only when the user has iFAST ‘Administrator’role and does not have either ‘User’ or ‘Userlsp’ roles
assigned. Please refer to the guide above on assigning roles.

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Bookingof Inspection
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Booking of Inspection Appointment
To access booking system:

Booking of Inspection Appointment
To access booking system:
1) When making appointment bookings, the user should beable to see the importer’s name in the ‘Authorised
Company’ drop-down menu

Booking of Inspection Appointment
To access booking system:

Booking of Inspection Appointment
To access booking system:

Important Notes
The acknowledgement is not a confirmation of theappointment. It only states that the booking has been
received
After e-Services has processed your booking, you will receive
an SMS/email (upon request) to confirm the appointment
You may also use ‘Appointment Booking Enquiry’ to check thestatus of your booking

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Important Notes
Display of results• Pending à Result is not released yet• Pass à Inspection for this booking has passed• Fail à Inspection for this booking has failed• ‘-’ (Dash) à User is not authorised to view the results

You may enquire by Appointment No.,
Permit No. or Inspection date range

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Booking flow 1 – Correct flow þ
Appointment Booking
CorpPass account used: Importer’s (CCPowner) CorpPass accountUser account: Authorised user/s under
the importer’s CorpPass account *Booking enquiry
Can be viewed by all users (authorised to make bookings) under the importer’s
CorpPass accountResults enquiry
Can only be viewed by users (authorised to view results) under the importer’s
CorpPass account . CorpPass users who have not been authorised will not see results* Authorised user can be a staff member from an external company – i.e.
declaring agent, logistics agent. Their CorpPass user accounts must beauthorised under the importer’s Corppass AccountExample
Example 1• CCP no. IG1234567X belongs to Importer A• Authorised user from Importer A books
appointment.
• Result is released• Result can be viewed by Importer A’s users who
are authorised to view results

Booking flow 2 – Incorrect flow ýAppointment BookingCorpPass account used: External party’sCorpPass account (not CCP owner)

User account: Authorised user/s underthe external party’s CorpPass account

Booking enquiry
Can be viewed by all users (authorised to make bookings) under external party’s Corp
Pass accountResults enquiry
No results released. CorpPass account and users are not the CCP owners/ImporterExampleExample 2• CCP no. IG1234567X belongs to Importer A• User X authorised under Logistics CorpPass A’scompany account books appointment on behalfof Importer A• Result will not be released as Logistics Company A
is not the owner of the CCP