Outside Expert Opinion
Outside Expert Opinion

Response to theOutside Expert Opinion

Takuma Corporate Profile & CSR Report 2016
Questionnaire Survey Results
Survey period: July 2016 to June 2017 Number of respondents: 955

Q1. Did you understand the activities of our company?
I couldn’t
understandvery well.
0%

Hiroji Tanaka

Koji Tanaka

Head Researcher
Business Ethics Research Center
Professor Emeritus
Tokyo College of Transport Studies(former President)

Director & Executive Officer
Executive Manager
Compliance & CSR Promotion Division &Corporate Service Division

Exceptionally praiseworthy accomplishments

75

TAKUMA CSR REPORT 2017

I basically I understood.
51%
understood.
49%

Q2. What is your level of satisfaction regarding this Report?

Fifth, the company describes key issues, CSR topics,
responsible departments, action plans, and its
self-assessment of implementation status for each initiative in the form of a comprehensive table while making
reference to seven core themes from sources such as theGRI and ISO 26000. The report goes on to carefully
explain how Takuma creates value through its CSR
activities with photographs, illustrations, and tables thatshow the status of activities in each area as well as
messages from customers and thoughts from involved
employees. The thoroughness of this approach is praiseworthy.
Moreover, the company accommodates socialpressure with regard to corporate governance, an area of
pronounced interest, by thoroughly outlining forstakeholders its corporate governance, internal controls,
compliance and CSR structures, risk management
structures, business continuity planning (BCP), and IR
activities. In addition, the company has addressed
environmental concerns by significantly lowering its CO2
emissions in accordance with the Takuma Environmental
Policy, environmental management practices, and proprietary technologies for reducing CO2 emissions.

Areas where Takuma can do moreFirst, I would suggest that Takuma establish concrete
links concerning environmental, social, and governance(ESG) and sustainable development guidelines (SDGs),
both areas where interest is growing in society, in thecomprehensive table of forward-looking CSR activities
compiled with reference to the GRI and ISO 26000.
Second, the Takuma Group has formulated guidelines
such as the Takuma Group Ethics Charter, the Takuma
Group Code of Conduct, and various company rules toensure respect of fundamental human rights and toprohibit discrimination. I would recommend that thecompany summarize those guidelines in the form of aTakuma Group human rights policy. Adding initiatives
related to human rights would only serve to heighten thelevel of trust that society has placed in the company.

I would like to thank Mr. Tanaka of the Business Ethics
Research Center for offering his valuable insights on theCorporate Profile & CSR Report 2017.
In compiling this report, we have worked to offer aconcrete, easy-to-understand introduction to a variety ofactivities carried out by the Takuma Group with the goal ofachieving sustained growth while resolving social issues andincreasing corporate value, and we have invited stakeholders
and involved parties to express their thoughts on related
subjects in their own words so that all stakeholders could
have a better understanding of our operations.
I’m grateful that Mr. Tanaka has praised us for carryingout our responsibility to explain our operations to all
stakeholders in an appropriate manner in the “Exceptionallypraiseworthy accomplishments” section of his evaluation.
I’m also extremely grateful for his kind words concerning
the way we’ve incorporated the thoughts of stakeholders andemployees. His observation that we are carrying out oursocial mission through our businesses by ensuring that all
employees put the Group’s fundamental approach, asdefined by guidelines such as the Company Motto and theManagement Principles, into practice and cultivating arobust corporate culture is very encouraging.
At the same time, Mr. Tanaka provided valuable insights
in the “Areas where Takuma can do more” section of hisevaluation. With regard to forward-looking CSR activities
and human rights initiatives, I hope that we’ll be able tobetter facilitate communication with stakeholders in thefuture by deepening their understanding of ESG and SDGs,
organizing social expectations and requirements from thatperspective, and working to share value with stakeholders.
We value Mr. Tanaka’s observations and take them
seriously, and I would request stakeholders’ continued
support and encouragement as we work to practice CSR
management and enhance our CSR Report.
■ Editorial Policy

We have prepared this document as a combined Corporate
Profile and CSR Report, with both a guide to our corporation
and a report on our CSR activities.

■ Publisher and Contact for Inquiries

General Affairs Department, Corporate Service Division
TEL: +81-6-6483-2609 FAX: +81-6-6483-2751
CSR Department, Compliance & CSR Promotion Division
TEL: +81-6-6483-2673 FAX: +81-6-6483-2751① Volume of information
SomewhatToo much
insufficient 2%
2%
Insufficient 0%
Somewhatexcessive
23%② Design
Poor 0%
Very bad 0%
Average
14%
Mostlysatisfied
28%

Satisfied73%③ Quality of information
Somewhat unsatisfactory 0%
Unsatisfactory 0%④ Readability

Average
13%
Mostlysatisfied
32%

Average
19%
Satisfied55%

Mostlysatisfied
33%

Satisfied58%

Somewhatdifficult to read 2%
Difficult to read 0%

Satisfied46%

Q3. Which items were you interested in? (Select up to 3.)
50%
50%

Message from Top Management
Business Development
Contributing to Society throughOur Businesses and Products
Takuma Group 11th Medium-Term
Management Plan — An Overview

27%
23%
17%
12%
11%
10%
8%
7%
5%
4%
4%
4%
3%
3%
3%
1%

Business Summary
Corporate Information
The Environment
CSR Activities for the Future
Financial Data
Stakeholder Dialog
Human Rights and Labor Practices
Contribution to Society
Outside Expert Opinion
Participation in the Community
Fair Business Practices
Corporate Governance
The Takuma Group Network
Consumer Issues
0102030405060 (%)■ Data Collection Period

From April 1, 2016, to March 31, 2017, in principle.
In addition, some activities in FY2017 are included.

■ Coverage

This report applies to Takuma Co., Ltd. and its affiliates inprinciple.
Outside Expert Opinion /2016 Questionnaire
Survey Results

First, the Takuma Group summarizes its stance towardachieving sustained growth by resolving social issues andincreasing corporate value based on CSR management inan easy-to-understand manner in its Corporate Profile &CSR Report 2017. In this way, it fulfills its responsibility
to explain its operations to all stakeholders in an
appropriate manner.
Second, the message from top management outlines
the manner in which the company will facilitate theexpansion and development of its business by diligently
pursuing its 11th Medium-Term Management Plan
(FY2015 to FY2017) in order to achieve sustained
growth in line with its Management Principles and bypursuing its goal of achieving ordinary income of JPY
10.0 billion in FY2020.
Furthermore, it is praiseworthy how the company has
set forth the Company Motto, Management Principles,Takuma Group Ethics Charter, and Takuma Group Codeof Conduct as the basis for CSR management and how it
is fulfilling its social mission through its business by
ensuring that all employees strive to put those ideals into
practice to cultivate a robust corporate culture.
Third, the corporate profile’s “Corporate Information,” “Business Summary,” and “The Takuma Group
Network” sections provide concise explanations of theenvironmental energy, package boiler, and equipment andsystems businesses, as well as the state of its businessnetwork, using photographs and illustrations along withinformation about Takuma’s history, organization, andbusiness results.
Fourth, the “Striving to coexist with local communities” feature provides a concrete report about how
Takuma partners with three companies to complete DBO
projects, offering site photographs, messages from stakeholders, and thoughts from involved employees. The
report goes on to highlight the company’s municipal
solid waste treatment plant business, energy plantbusiness, water treatment plant business, overseas
business, and principal delivered projects with site
photographs, illustrations, and thoughts from involved
employees. In this way, Takuma meticulously fulfills its
responsibility to explain its operations.

I couldn’t
understand.
0%■ Time of Issue:

Current issue: July 2017
Next issue: Scheduled for July 2018
Last issue: July 2016

TAKUMA CSR REPORT 201776