TERMS AND CONDITIONS FOR RENTAL

Renter as provided separately.
CHAPTER 1 GENERAL RULES
Article 1 Application of the Terms and Conditions

5

If the Rental Agreement of the anticipated Rental Vehicle is not executed asa result of any occurrence of an accident, theft, non-return, a recall, orUnder these Terms and Conditions and the subsidiary rules of these Terms

natural disaster or any other event, which is not attributable to the Renterand Conditions prescribed pursuant to Article 40 (hereinafter referred toor the Company, the reservation shall be deemed to have been cancelled. Incollectively as “Terms and Conditions, etc.”), the Company shall rent asuch case, the Company shall return to the Renter the reservation deposit

motor vehicle (hereinafter referred to as "Rental Vehicle") to the Renter,received.

and the Renter shall rent such Rental Vehicle from the Company uponunderstanding and agreeing to the Terms and Conditions, etc.

If theArticle 5 Substitute for the Rental Vehicle

Renter designates a driver who is not the Renter pursuant to Article 8.3,
the Renter shall make known the provisions in the Terms and Conditions,

If the Company is unable to rent a vehicle of the same class that the Renter

etc. which relate to such driver and cause such driver to comply with suchhas reserved, the Company may offer to rent a vehicle of a different classprovisions. Particulars not provided in the Terms and Conditions, etc. shall(hereinafter referred to as "Substitute Vehicle").

be construed in accordance with the subsidiary rules provided in laws,
regulations and general customs.

2

If the Renter accepts the offer as provided in Article 5.1, the Company shallrent the Substitute Vehicle under the same Renting Conditions offered at

2

The Company may enter into any special contract, provided that it is not

the time of reservation other than the class of rental vehicle. If the rental

contrary to the purport of the Terms and Conditions, etc., the laws, thecharge for the Substitute Vehicle is higher than that of the vehicle class as

administrative notices and general customs. In the event special contracts

reserved, the rental charge for the reserved vehicle class shall apply, and ifare entered into, such special contracts shall prevail over the Terms andthe rental charge for the Substitute Vehicle is lower than that of the vehicle

Conditions, etc..

class as reserved, the rental charge for the vehicle class of the Substitute
Vehicle shall apply.

--------------------------------------------------------------------------------

3

The Renter may refuse to accept the offer for the Substitute Vehicle madein accordance with Article 5.1 and cancel the reservation.

CHAPTER 2 RESERVATIONSArticle 2 Making Reservations

4

In the case of Article 5.3, if the reason for the Company’s failure to rent theRental Vehicle is attributable to the Company, the cancellation shall be

Provided that the Renter agrees to the Terms and Conditions and the pricetreated as a cancellation pursuant to Article 4.4, and the Company shalllist, etc. as set forth separately, the Renter can, upon renting the Rental

return to the Renter the reservation deposit received, and additionally pay

Vehicle, by the method provided separately, make reservations bya penalty to the Renter as provided separately.

specifying in advance the class of the Rental Vehicle, the commencement
date and time of rental, the renting place, the period of rental, the5

In the case of Article 5.3, if the reason for the Company’s failure to rent thereturning place, the driver's name(s), use or non-use of a child seat or other

Rental Vehicle is not attributable to the Company, the cancellation shall beaccessories, and other rental conditions (hereinafter referred to as "Renting

treated as a cancellation pursuant to Article 4.5, and the Company shallConditions").

return to the Renter the reservation deposit received.

reservations

With regard to microbuses, the Renter shall makebyadditionallyspecifying

thedriving

area

or

the

destination(s), as well as the number of passengers and the purpose of

Article 6 Exemption

rental, as part of the Renting Conditions.
Except as otherwise stated in Articles 4 and 5, the Company and the Renter
2

Upon receipt of the reservation from the Renter, the Company shall comply,

shall make no claims whatsoever against each other with respect to thein principle, with such reservation to the extent that the Rental Vehicle iscancellation of reservations or the non-execution of the Rental Agreement.

available for such rental within the vehicles in possession of the Company.
In such case, the Renter shall pay a separately stipulated reservation

Article 7 Agency for Reservations

deposit unless the Company agrees otherwise.
The Renter may make reservations through travel agents, business
Article 3 Change of Reservation

partners, etc. (hereinafter referred to as "Agent") who handle reservation
services on behalf of the Company.

In the event that the Renter desires to change any of the Renting
Conditions as described under Article 2.1, the Renter must obtain the2consent of the Company in advance.

The Renter who has made reservations through the Agent as describedunder Article 7.1 may apply for change or cancellation of such reservations
only through the said Agent.

Article 4 Cancellations of the Reservations, Etc.

2

The Renter can cancel the reservation by the method provided separately.

--------------------------------------------------------------------------------The reservation shall be deemed to have been cancelled when the Renter

CHAPTER 3 RENTALS

does not commence the process of executing a rental agreement for renting

Article 8 Execution of the Rental Agreement

a Rental Vehicle (hereinafter referred to as "Rental Agreement") within one
hour from the reserved commencement time of rental due to its own cause.

The Renter shall specify the Renting Conditions as set forth in Article 2.1,
and the Company shall specify the vehicle renting conditions as set forth in3

4

In the event of Articles 4.1 and 4.2, the Renter shall pay a cancellation fee

these Terms and Conditions, the price list, etc. before entering into theto the Company as separately stipulated.

Upon receipt of the cancellation

Rental Agreement, except where there is no vehicle available for thefee, the Company shall return to the Renter the reservation deposit

Company to rent or where the Renter or the driver of the Rental Vehicle

received.

falls under any of the provisions of Article 9.1 or 9.2.

If the Company cancels the reservation or does not execute the Rental
Agreement due to its own cause, the Company shall return to the Renter

2

Upon the execution of the Rental Agreement, the Renter shall pay to theCompany the rental charge as set forth in Article 11.1.

the reservation deposit received, and additionally pay a penalty to the

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3

Based on the Basic Instructions issued by the governing agency (※1), theRental Agreement.

Company requires the Renter at the time of the execution of the Rental
Agreement to present to the Company the driver's license, and may also(1)

require a photocopy of the driver's license of the driver(s) designated by the

If the Driver designated at the time of reservation differs from the
Driver at the time of the execution of the Rental Agreement.

Renter (hereinafter referred as the “Driver”) in order for the Company tomake an entry of the name and address of the driver and type and number(2)

If the Renter or the Driver has defaulted on the payment of rentalof the driver's license (※2) of the driver in the rental transaction registercharges or other payments owed to the Company with respect to past(original rental sheet) and in the rental vehicle certificate in accordance

rentals.

with the provisions of Article 14.1 as well.

In such case, if the Renter

himself/herself is the Driver, the Renter shall present to the Company the(3)driver's license of his/her own may also a photocopy thereof, and if the

If the Renter or the Driver acted in contravention of Article 17 withrespect to past rentals.

Renter himself/herself is not the Driver, the Driver shall present to theCompany the driver's license of his/her own and may also a photocopy(4)

thereof.

If the Renter or the Driver committed any of the acts provided in
Article 18.6 or Article 25.1 with respect to past rentals (including
rentals from other car rental companies).

(※1) The Basic Instructions issued by the governing agency refers to
Articles 2(10) and 2(11) of "The Basic Instruction concerning Rental(5)

If the Renter or the Driver had automobile insurance coverage refused

Vehicles" issued by the Director of Automobile Bureau, the Ministry ofwith respect to past rentals due to any violation of the terms andLand, Infrastructure and Transport on June 13, 1995 as Ji-Ryo No.138.

conditions for rental or the insurance policies.

(※2) The driver's license means a driver's license as stipulated by Form 14(6)

If the Renter or the Driver used any violent acts or statements orof Article 19 of the Execution Rules for the Road Traffic Law out of thedemanded any burden exceeding a reasonable range against

driver’s licenses provided in Article 92 of the Road Traffic Law.

employees or other related parties of the Company in relation to a

Additionally, international driving permit or foreign driver's license astransaction with the Company.

stipulated under Article 107.2 of the Road Traffic Law, shall be deemed as
quasi-driver's license.

(7)

If the Renter or the Driver damaged the credit of the Company orinterfered with the business of the Company by spreading false

4

Upon execution of the Rental Agreement, the Company may ask the Renter

information, or by use of fraudulent means or force.

and the Driver to present to the Company other documents for
identification which the Company designates in addition to the driver's(8)

license, and the Company may make photocopies of such documents.
5

If the Renter or the Driver does not meet any conditions as separately
prescribed.

Upon execution of the Rental Agreement, the Company will ask the Renter(9)

If the Company otherwise determines inappropriate.

and the Driver to report the mobile phone number or other means ofcontact so as to communicate with the Renter and the Driver during the3rental period.

If a reservation already exists with the Renter in case of Article 9.1 or 9.2,
the reservation shall be deemed to have been cancelled, and if the Renterhas paid the cancellation fee, the Company shall return to the Renter the6Upon execution of the Rental Agreement, the Company may require Renter

reservation deposit received.

to make payment by way of credit card or cash, or designate other methodsof payment.
7

Article 10 Formation of the Rental Agreement, Etc.

The Renter may not extend the rental period after the execution of the

The Rental Agreement shall be formed when the Renter pays the rental

Rental Agreement.

charge to the Company and the Company delivers the Rental Vehicle to theRenter.

Article 9 Refusal to Execute the Rental Agreement
In the event that the Renter or the Driver falls under any of the provisions

In such case, the reservation deposit received shall be allotted aspart of the rental charge.
2

set forth below, the Rental Agreement shall not be executed.

The delivery as described under Article 10.1 shall take place at thecommencement date and time of rental as specified in Article 2.1 and at therenting place as specified in Article 2.1.

(1)

If the driver's license required to operate the Rental Vehicle is notpresented to the Company, or if the Renter or the Driver does not

Article 11 Rental Charge

consent to the submitting of a copy of the driver’s license of such
Driver even though the Company has made a request thereof.

The Rental Charge shall mean the total of the following amounts, and theCompany shall specify each amount as well as the basis for calculation in(2)

If the Renter or the Driver is deemed to be under the influence ofthe price list:

alcohol.

Basic rental charge; drop-off charge; enrollment fees for optional Collision
Damage Waiver; optional fees; fuel charge; delivery/collection charge; and(3)

If the Renter or the Driver presents toxic symptoms due to narcotics,

other charges.

stimulant drugs, thinner, etc.
2
(4)

The basic rental charge shall be in accordance with the rental price which

If the Renter or the Driver intends to accompany children under the

the Company is filed with the Director of the Land Transport Office ofage of 6 notwithstanding the fact the Renter or the Driver fails toDistrict Bureau of Transport (Director of Hyogo Land Transport of theinstall a child seat in the Rental Vehicle.

Comptroller Division of Kobe Transport in Hyogo Prefecture and Director of
the Land Transport Office of the Okinawa General Affairs Bureau in(5)

If the Company determines that the Renter or the Driver is a member

Okinawa Prefecture, which shall also be applicable in Article 14.1

of a crime syndicate or a crime syndicate-related organization, or

hereunder) and implemented at the time of rental.

associated therewith, or a member of other antisocial organizations.
32

If the rental charge is changed after the reservation has been made in

In the event that the Renter or the Driver falls under any of the provisions

accordance with Article 2, the applicable rental charge shall be the lower ofset forth below, the Company shall reserve the right to refuse to execute thethe rental charge as of the time of reservation and the rental charge as of

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the time of rental.
4

Article 16 Daily Inspections and Maintenance

The rental charge shall be set forth in the subsidiary rules.

During the period of use of the Rental Vehicle, the Renter or the Driver
must conduct necessary daily inspection and maintenance of the Rental

Article 12 Changes in Renting Conditions

Vehicle before use as set forth in Article 47.2 of the Road Transport Vehicle
Law (Daily Inspection and Maintenance).

If the Renter desires to change the Renting Conditions as set forth in
Article 8.1 after the execution of the Rental Agreement, the Renter must

Article 17 Prohibited Acts

obtain the prior consent of the Company.
The Renter or the Driver shall be prohibited from any of the following acts
2

The Company may not consent to a change to the Renting Conditions as

during the period of use of the Rental Vehicle.

described under Article 12.1 if such change interferes with the Company's
renting operations.

(1)

To use the Rental Vehicle for transportation business utilizing
automobiles or purposes similar thereto without obtaining the consent

Article 13 Inspection/Maintenance and Confirmationof the Company or the permission as required by the Road Transport
Law.

The Company shall rent the Rental Vehicle after conducting necessary
periodic inspection and maintenance as stipulated in Article 48 of the Road

(2)

Transport Vehicle Law (Periodic Inspection and Maintenance).

To use the Rental Vehicle for purposes other than those specified, or tolet a third party other than the Driver specified on the rental vehicle
certificate under Article 8.3 or a person whom the Company approves

2

The Company shall conduct necessary inspection and maintenance asdrive the Rental Vehicle.

stipulated in Article 47.2 of the Road Transport Vehicle Law (Daily
Inspection and Maintenance).

(3)

To sublet the Rental Vehicle or to deposit it for security or any otheracts which would infringe on the rights reserved by the Company.

3

The Renter or the Driver shall confirm that the Rental Vehicle has been
duly inspected and maintained under Articles 13.1 and 13.2 and that the(4)

To falsify or alter the automobile registration number plate or license

Rental Vehicle is free from defects by inspection of the exterior and thenumber plate of the Rental Vehicle, or to change the original form ofaccessories of the Rental Vehicle, and also that the Rental Vehicle

the Rental Vehicle by rebuilding, redesigning, etc. the Rental Vehicle.

otherwise meets the Renting Conditions.
(5)4

To use the Rental Vehicle for any kind of test or competition, or for

In the event that any defects are detected in the Rental Vehicle upon thetowing or pushing any other vehicle without obtaining the consent ofcheckup under Article 13.3, the Company shall immediately performthe Company.

necessary repairs, maintenance, etc.
(6)
Article 14 Issuance and Carrying of the Rental Vehicle Certificate, Etc.

To use the Rental Vehicle in violation of laws and regulations oragainst public order and standards of decency.

At the time of delivery of the Rental Vehicle, the Company shall issue to the(7)

Renter a designated certificate of rental vehicle in written form (including

To purchase damage insurance for the Rental Vehicle withoutobtaining the consent of the Company.

in electromagnetic form such as email) stating the matters set forth by the2

Director-General of the District Transport Bureau.

(8)

To bring the Rental Vehicle out of Japan.

The Renter or the Driver must carry (including carrying by way of(9)

To otherwise act in violation of the Renting Conditions of Article 8.1.

electromagnetic record) the rental vehicle certificate issued in accordancewith Article 14.1 while using the Rental Vehicle.

2

The Renter, the Driver or any related party shall not photograph, record orvideo record from inside or outside the Company’s offices, rental offices or

3

The Renter or the Driver shall immediately notify the Company if thepremises, etc., or post, deliver or live stream, etc. such images, audios orRenter or the Driver loses the rental vehicle certificate.

videos on social media, etc. without the Company’s consent.
Article 18 Measures in Case of Illegal Parking, Etc.

-------------------------------------------------------------------------------If the Renter or the Driver parks the Rental Vehicle in violation of the Road
CHAPTER 4 USE

Traffic Law during the period of use of the Rental Vehicle, the Renter or the

Article 15 Managerial Responsibilities, etc.

Driver shall appear at the police station with jurisdiction over such district
and immediately pay violation fine for the illegal parking, as well as the1

The Renter or the Driver shall observe the duties with the care of a goodcharges of towage, storage, pick-up and others in connection with suchcustodian in operating and maintaining the Rental Vehicle during theillegal parking.

period from the delivery until the return of the Rental Vehicle to theCompany (hereinafter referred to as "during the period of use of the Rental232

In the event that police notifies the Company of the Renter's or the Driver's

Vehicle").

illegal parking of the Rental Vehicle, the Company shall contact the Renter

If the Renter or the Driver uses express highways and other toll roads, tollor the Driver and instruct the Renter or the Driver to move or to collect the

parking or other paid services during the period of use of the Rental Vehicle,

Rental Vehicle promptly and also to appear at the relevant police station at

the Renter or the Driver shall pay usage fees, etc. to the providers of suchthe expiration of the rental period or by the specific time instructed by thepaid services on his/her own responsibility.

Company for completion of the legally required procedure, and the RenterIn the event the Company is requested by the provider of the paid services

or the Driver shall comply.

in Article 15.3 to disclose personal information of the Renter at such time

Company may itself collect the Rental Vehicle from the police at its

by specifying the automobile registration number of the Rental Vehicle anddiscretion.

If the police tow the Rental Vehicle, thethe time and date for reasons such as non-payment of usage fees, etc., theRenter shall consent to the provision of the Renter’s personal information
to such requester.

3

After giving instructions to the Renter or the Driver in accordance with
Article 18.2, the Company shall inquire into the status of the legallyrequired procedure at its discretion by checking the traffic violation notice,

3/8

payment notice, the receipt of a penalty, etc., and if the required procedure

the penalty for such illegal parking by the Renter or the Driver, filing ofis not complete, the Company shall continue to give instructions inprosecution, etc., the Company shall return to the Renter the amountaccordance with Article 18.2 to the Renter or the Driver until the procedure

equaling the violation fine for illegal parking out of the Illegal Parking

is completed.

Related Expenses already received. The same shall apply if the Company

DrivertoFurthermore, the Company shall require the Renter or the

sign

a

specific

document(hereinafterreferredtoashas received the Illegal Parking Fine in accordance with Article 18.7.

"Acknowledgement Letter") to the effect that the Renter or the Driveradmits having illegally parked the Rental Vehicle, that the Renter or the

10 If registration is made on the All Japan Rent-A-Car System in accordance

Driver shall report to the police station and that the Renter or the Driverwith Article 18.6, and the order for the payment of the violation fine forshall act in compliance with the related laws and regulations, and theillegal parking is rescinded due to payment of the penalty, etc. or the entire

Renter or the Driver shall comply accordingly.

amount required by the Company in accordance with Article 18.5 is paid to
the Company, the Company shall delete any data registered on the All

4

If the Company deems necessary, the Company may cooperate with police

Japan Rent-A-Car System.

in pursuit of the responsibility of the Renter or the Driver in connection
with the illegal parking, taking such action as submitting to the police
documents containing personal information (hereinafter referred to as--------------------------------------------------------------------------------“Individual Number”), such as the Acknowledgement Letter or the rental
vehicle certificate.

The Company may also take necessary legal measures

Article 19 GPS Systemsuch as submitting to Public Safety Commission documents containing

5

personal information, including, but not limited to, a letter of explanation,

The Renter and the Driver acknowledge and agree that the Rental Vehicle

the Acknowledgement Letter, the rental vehicle certificate and othermay be equipped with a global positioning system (hereinafter referred to

documents set forth in Article 51.4.(6) of the Road Traffic Law andas “GPS System”), that current location, traffic route, etc. of the Rental

reporting the factual aspects of the illegal parking.

Vehicle will be recorded on the system specified the Company, and that the

The Renter or the

Driver shall consent to such actions the Company may take.

Company may use such recorded information for the following purposes.

In the event that the Company receives an order for payment of a violation(1)

fine for illegal parking in accordance with Article 51.4.(1) of the Road

To confirm the return of the Rental Vehicle to the specified place upon
the termination of the Rental Agreement.

Traffic Law and pays such violation fine for illegal parking on behalf of theRenter or Driver, or the Company pays any expenses for searching the(2)

To confirm the current location, etc. of the Rental Vehicle when Article

Renter or the Driver or for the collection of the Rental Vehicle, the25.1 is applicable or otherwise when necessary for the management ofCompany will claim the following amounts (hereinafter referred to as

the Rental Vehicle or the performance of the Rental Agreement, etc.

“Illegal Parking Related Expenses”) against the Renter. In such case, theRenter shall pay the Illegal Parking Related Expenses to the Company on(3)

To use for the improvement of the quality of products, services, etc.

or before the due date designated by the Company.

provided to the Renter and Driver and marketing analyses for the(1) Amount equaling the violation fine for illegal parking.

improvement of customer satisfaction, etc. after processing the(2) Penalty for illegal parking separately specified by the Company.

information into a form in which individuals cannot be identified or(3) Expenses for searching the Renter or the Driver or for towing, storing,

specified.

collecting, etc. of the vehicle.
2
6

The Renter and the Driver acknowledge and agree that, if the Company isEither in the event that the Company receives an order for payment of arequired to make disclosure under laws and regulations or receives

violation fine for illegal parking in accordance with Article 18.5 or thedisclosure requests or orders from courts, administrative bodies or other

Renter fails to make payment of the amount provided in Article 18.5 to the

public agencies with respect to the information recorded by the GPS

Company on or before the due date designated by the Company in

System referred to in Article 19.1, the Company may disclose suchaccordance with such provision, the Company shall take measures such as

information within the extent necessary.

registering the name, birthdate, driver’s license number, etc. of the Renteron the information management system of the All Japan Rent-A-Car

Article 20 Dashboard Camera（Drive Recorder） and Vehicle Communications

Association (hereinafter referred to as “All Japan Rent-A-Car System”), andUnits of Automakerthe Renter shall consent to such measures.
The Renter and the Driver acknowledge and agree that the Rental Vehicle
7

If the Renter or the Driver is required to pay the penalty, etc. for illegal

may be equipped with a dashboard camera, that the driving and otherparking pursuant to the provisions of Article 18.1, and such Renter or

conditions of the Renter and the Driver will be recorded, and that the

Driver does not comply with the Company’s instructions to complete theCompany may use such recorded information for the following purposes.

necessary procedure in accordance with Article 18.2 or the Company’s
request to sign the Acknowledgement Letter in accordance with Article 18.3,(1)

To confirm the circumstances of an accident when an accident occurs.

(2)

To confirm the driving and other conditions of the Renter and thethe Company may require that the Renter pay an illegal parking fineseparately prescribed by the Company (hereinafter referred to as “Illegal
Parking Fine” in the following paragraph) to be allotted to the violation fine

Driver when necessary for the management of the Rental Vehicle orfor illegal parking and the penalty for illegal parking set forth in Article

the performance of the Rental Agreement, etc.

18.5.
(3)
8

To use for the improvement of the quality of products, services, etc.

Notwithstanding the provisions of Article 18.6, if the Company receives theprovided to the Renter and Driver and marketing analyses for theentire amount of the Illegal Parking Charge and the expense provided in

improvement of customer satisfaction, etc. after processing the

Article 18.5, item (3) from the Renter, the Company shall not takeinformation into a form in which individuals cannot be identified or

measures such as registration on the All Japan Rent-A-Car System as

specified.

provided in Article 18.6, and shall delete any data already registered on the
All Japan Rent-A-Car System.

2

The Renter and the Driver acknowledge and agree that, if the Company isrequired to make disclosure under laws and regulations or receives

9

If the Renter has paid to the Company the entire amount required by thedisclosure requests or orders from courts, administrative bodies or other

Company in accordance with Article 18.5, and the order for the payment ofpublic agencies with respect to the information recorded by the dashboard

the violation fine for illegal parking is rescinded and the Company iscamera referred to in Article 20.1, the Company may disclose suchrefunded the violation fine for illegal parking due to subsequent payment of

information within the extent necessary.

4/8

to other reasons, the Company may take legal measures including the filing
3

The Renter and the Driver acknowledge and agree that the Rental Vehicleof a criminal charge, and additionally may report such fact of non-return to

may be equipped with vehicle communications units of the automaker, and

the All Japan Rent-A-Car Association and take measures such asthat the automaker and automobile dealer, etc. (hereinafter referred to as

registration on the system of All Japan Rent-A-Car Association, and the“Automaker, etc.”) may obtain information regarding vehicle conditions

Renter shall consent to such measures.

(including operation information, location information, control information
and breakdown information) from the vehicle communications units for2

In case of non-return of the Rental Vehicle as provided in Article 25.1, thevehicle operation support services, vehicle navigation support services andCompany shall take all necessary measures to locate the said vehicle,

other purposes of use published by the Automaker, etc.

including but not limited to, contacting families and relatives of the Renteror the Driver, as well as people in the offices where the Renter or the Driver

4

The Renter and the Driver acknowledge and agree that the Company may

works, or operating GPS System, etc.

receive information regarding vehicle conditions as provided in Article 20.3
from the Automaker, etc. to use for the purposes set forth in any of the3

items of Article 20.1.

In case Article 25.1 becomes applicable, the Renter shall be liable for all thedamages incurred by the Company, and additionally shall bear all the
expenses the Company may have to incur for the collection of the Rental

CHAPTER 5 RETURN

Vehicle and for the search of whereabouts of the Renter or the Driver.

Article 21 Responsibility for the Return of the Rental Vehicle.
The Renter or the Driver shall return to the Company the Rental Vehicle at--------------------------------------------------------------------------------

the specified returning place at or before the expiration of the rental period.
CHAPTER 6 MEASURES IN CASE OF BREAKDOWNS, ACCIDENTS OR
2

3

The Renter shall compensate the Company for all the damage caused to the

THEFTS

Company if the Renter or the Driver is in violation of Article 21.1.

Article 26 Measures in Case Breakdowns Are FoundIn the event that the Renter or the Driver fails to return the Rental Vehicle

If the Renter or the Driver detects any abnormality or breakdown of theduring the rental period due to a natural disaster or any other force

Rental Vehicle during the period of use of the Rental Vehicle, the Renter or

majeure event, the Renter or the Driver shall not be liable for the damages

the Driver shall immediately discontinue operation and contact thearising from such cause. In this case, the Renter or the Driver shallCompany and at the same time shall follow instructions given by theimmediately contact the Company and follow the instructions given by theCompany.

Company.
Article 27 Measures in Case of Accidents
Article 22 Check of the Rental Vehicle at the Time of Return, Etc.
In the event that the Rental Vehicle is involved in any accident during the
The Renter or the Driver shall return the Rental Vehicle in the presence of

period of use of the Rental Vehicle, the Renter or the Driver shalla representative of the Company.

In such case, the Renter or the Driver

immediately discontinue operation and take measures required by laws

shall return the vehicle in the same conditions as of the commencement ofand regulations regardless of whether the accident is serious or not, andrental, except for the existence of ordinary wear and tear arising fromshall further take the following measures:normal use.
(1)
2

The Renter or the Driver shall return the Rental Vehicle after confirming

Immediately report to the Company on the situation of the accident
and follow instructions given by the Company.

that no articles belonging to the Renter or the Driver or any of thepassengers have been left behind in the Rental Vehicle.

(2)

If the Rental Vehicle is to be repaired based on instructions given by
the Company as provided under Article 27.1(1), such repair shall be

Article 23 Rental Charge for Rental Period Change

performed at the Company or at the repair facility designated by theCompany, unless the Company agrees otherwise.

If the Renter changes the rental period in accordance with Article 12.1, theRenter or the Driver shall pay the rental charge corresponding to the rental(3)

period after such change is made.

Cooperate with the Company and the insurance company with which
the Company has entered into a contract in the investigation of theaccident, and submit without delay the necessary documents, etc.

Article 24 Returning Place, Etc.
(4)
If the Renter changes the specified returning place in accordance with

If entering into settlement or other agreement with the counterparty
with respect to the accident, obtain prior consent of the Company.

Article 12.1, the Renter or the Driver shall bear the expenses required forforwarding the Rental Vehicle due to the change of the returning place.

2

In addition to taking measures provided in Article 27.1, the Renter or the
Driver shall handle the accident and solve the matter on his/her own

2

In the event that the Renter returns the Rental Vehicle to any place other

responsibility.

than the specified returning place without the consent of the Company
under Article 12.1, the Renter or the Driver shall pay the penalty forchanging the returning place as follows:
Penalty for Changing the Returning Place = Expenses required for

3

The Company shall furnish the Renter or the Driver with advice on thehandling of the accident, and cooperate with the Renter or the Driver insolving the accident.

forwarding the Rental Vehicle due to the change of the returning place x
200%.
Article 25 Measures in Case of Non-Return
In the event that the Renter or the Driver does not return the Rental(Article 27.4 deleted)(Article 27.5 deleted)
Article 28 Measures in Case of Theft

Vehicle to the specified returning place after the expiration of the rental
period, and if the Renter and the Driver fails to comply with the Company's

The Renter or the Driver shall take the following measures in the event

request for return or if the Company determines that the Rental Vehicle isthat the Rental Vehicle is stolen or otherwise damaged during the period of

non-returnable because the whereabouts of the Renter is not known or due

use of the Rental Vehicle.

5/8

(1)

Immediately report to the nearest police.

Article 31 Insurance and Indemnification(2)

Immediately notify the Company of the situation of the damage, etc.

In the event that the Renter is liable for compensation as stipulated inand follow the instructions given by the Company.

Article 30.1 or 30.3 or the Driver is liable for compensation as stipulated in
Article 30.3, insurance payment or indemnification payment shall be paid

(3)

Cooperate with the Company and the insurance company with whichin accordance with the liability insurance contract which the Company has

the Company has entered into a contract in the investigation of theexecutedtheft and other damages, and submit without delay the necessary

indemnification system, but not exceeding the following limits:withregardtothe

RentalVehicleortheCompany's

documents, etc.
(1)
Article 29 Termination of the Rental Agreement due to Non-Usability of the

Bodily Injury/Death:
Unlimited (including automobile liability insurance policy)

Rental Vehicle(2)
In the event that the Renter or the Driver cannot continue using the Rental

Property Damage:
Per Accident - Maximum ¥30 Million (Deductible/¥50,000)

Vehicle due to breakdown, accident, theft or any other cause (hereinafterreferred to as "Breakdown, etc.") during the period of use of the Rental(3)

Vehicle, the Rental Agreement shall terminate.

Rented Vehicle:
Up to market value per occurrence (Deductible/¥50,000 in general or¥100,000 for Class S-D, Class X-C, and Class O-B and larger

2

In case of Article 29.1, the Renter shall bear the costs for collection, repair,passenger cars; Class Y-C minivans; Class T-D and larger trucks;

etc. of the Rental Vehicle, and the Company shall not return to the Renter

Class R-D and larger dry vans and microbuses)or the Driver the rental charge received.

3

Provided, however, that this(4)

Personal Injury Protection Coverage:

shall not apply where the Breakdown, etc. is due to causes stipulated in

Per Accident - Maximum ¥30 Million x Number of Seats

Articles 29.3 or 29.5.

Per Person - Maximum ¥30 Million

In the event that the Breakdown, etc. is caused by defects, flaws or other2

The insurance payment or indemnification payment as set forth in Article

non-compliance of the Rental Vehicle with the Renting Conditions existing

31.1 will not be paid if any of the exemption clauses in the liability

prior to its delivery to the Renter, a new Rental Agreement shall be deemed

insurance or indemnification policy is applicable.

to have been executed, and the Renter may be provided with a Substitute
Vehicle from the Company. Article 5.2 shall apply mutatis mutandis with3

regard to the rental conditions of the Substitute Vehicle.

The insurance payment or indemnification payment as set forth in Article
31.1 will not be paid if the Renter or the Driver violates any of theprovisions prescribed in the terms and conditions for rental.

4

In the event that the Renter is not provided the Substitute Vehicle under
Article 29.3, the Company shall return to the Renter the rental charge
received in full.

4

The same shall apply if the Company is unable to provide

The Renter or the Driver shall bear any damages for which insurance
payment or indemnification payment is not paid, or damages in excess ofa Substitute Vehicle.

such insurance payment or indemnification payment as payable under
Article 31.1.

5

If the limit of coverage as stipulated in Article 31.1 is revised

In the event that the Breakdown, etc. is due to causes not attributable tounder a special contract, the Renter or the Driver shall bear damages in

the Renter, the Driver or the Company, the Company shall return to theexcess of such limit of coverage.

Renter the remaining balance of the rental charge received after deducting

caused by a disaster which has been designated as Disaster of Extreme

the portion of the rental charge which corresponds to the period from the

Severity pursuant to Article 2 of the Act Regarding Special Financial

commencement of rental to the termination of the Rental Agreement.

Assistance, Etc. for the Purpose of Dealing with Disaster of Extreme

Provided, however, that for damages

Severity (Law No. 150 of 1962) (hereinafter referred to as “Disaster of
6

Except for the measures set forth in this Article 29, the Renter shall make

Extreme Severity”), if such damages are related to a Rental Vehicle which

no other claims against the Company with respect to damages or losses

are demolished, destroyed or otherwise incurring damages within the areaarising out of the unavailability of the Rental Vehicle; provided, however,designated as a Disaster of Extreme Severity, the Renter or the Driver shallthat the foregoing shall not apply if the Breakdown, etc. is caused by willful

not be required to compensate for such damages unless there is willfulintent or gross negligence on the part of the Company.

intent or gross negligence on the part of the Renter or the Driver withrespect to such damages.

--------------------------------------------------------------------------------

5

If the Company has paid for the damages to be borne by the Renter or the
Driver, the Renter or the Driver shall immediately repay such amount to

CHAPTER 7 Compensation and Indemnification

the Company.

Article 30 Compensation and Business Indemnification
6

The Renter or the Driver shall bear amounts equaling the deductibles

In the event that the Renter or the Driver causes damages to theunder the insurance payment or the indemnification payment stipulated inCompany’s Rental Vehicle during the period of use of the Rental Vehicle,

Articles 31.1(2) or 31.1(3) unless an agreement otherwise exists.

the Renter shall be liable for compensation of such damages except fordamages caused by reasons not attributable to the Renter and the Driver.
-------------------------------------------------------------------------------2

In the event the Renter is liable for compensation of damages pursuant to
Article 30.1, the Renter shall compensate the Company in accordance withCHAPTER 8 Termination of the Rental Agreement

the provisions of the price list, etc. or indemnify the business for damages

Article 32 Termination of the Rental Agreement

resulting from the loss of use of the Rental Vehicle due to accident or theft,or breakdown, defacement or odor of the Rental Vehicle.

If the Renter or the Driver, during the period of use of the Rental Vehicle,
violates these Terms and Conditions, or if it falls under any of the cases

3. In the event that the Renter or the Driver causes damages to a third party

stipulated in Article 9.1, the Company may terminate the Rentalor the Company during the period of use of the Rental Vehicle due to willful

Agreement

withoutany

notificationorreminderwhatsoever

andintent or negligence of such Renter or Driver, the Renter or the Driver shallimmediately demand that the Renter or the Driver return the Rental

be liable for compensation of such damages.

Vehicle.

In such case, the Company shall return to the Renter the amount6/8

remaining after deducting the amount of rental charge corresponding to the

local Rent-A-Car Associations and the respective member vehicle renting

period from the commencement of the rental until termination from thecompanies of such Associations.

amount of rental charge already received.
(1)
2

If the termination in Article 32.1 becomes applicable, the Renter shall pay

If the Company is ordered the payment of the violation fine for illegal
parking pursuant to Article 51.4(1) of the Road Traffic Law.

for the amount of damages incurred by the Company.
(2)
Article 33 Halfway Cancellation

If the entire amount of the Illegal Parking Related Expenses provided
in Article 18.5 is not paid to the Company.

Even during the period of use of the Rental Vehicle, the Renter may(3)

If it is found that there was a non-return as provided in Article 25.1.

terminate the Rental Agreement upon obtaining the consent of theCompany and payment of the halfway cancellation charge provided in
Article 33.2.

2

2

If the Driver falls under Article 35.1(3), the personal information of the

In such case, the Company shall return to the Renter the

Driver, including but not limited to the name, birthdate, driver’s license

remaining balance of the rental charge received after deducting the portion

number will be registered on the system of All Japan Rent-A-Car for aof the rental charge which corresponds to the period from theperiod not exceeding 7 years, and such information will be used for thecommencement of rental to the return of such amount, unless any of the

purpose of screening upon the execution of Rental Agreements by theseparately prescribed provisions apply.

vehicle renting companies in Article 35.1.

When terminating the Rental Agreement in accordance with Article 33.1,--------------------------------------------------------------------------------

the Renter shall pay to the Company the following halfway cancellation
charge:Halfway Cancellation Charge = [(basic rental rate corresponding to the

CHAPTER 10 MISCELLANEOUS
Article 36 Set-Off

total rental period) minus (basic rental rate corresponding to the period
from the commencement of rental to the return of such amount)] x 50%

In the event that the Company owes any monetary obligation to the Renter
under these Terms and Conditions, the Company may at any time set-offsuch monetary obligation against the monetary obligation which the Renter-------------------------------------------------------------------------------CHAPTER 9 PERSONAL INFORMATION

owes to the Company.
Article 37 Consumption Tax

Article 34 Purpose of Use of Personal Information
The Renter shall pay to the Company consumption tax (including local
The Company obtains and makes use of personal information of the Renter

consumption tax) imposed on the rental transaction under these Terms andor the Driver for the following purposes.

Conditions.

(1)

For the purpose of carrying out the legally required particulars as

Article 38 Default Charge

condition for the business permit, including but not limited to(2)

preparing the rental vehicle certificate at the time of execution of the

In the event that the Renter or the Company fails to perform any monetary

Rental Agreement, as an authorized business operator of vehicle

obligation under these Terms and Conditions, the Renter or the Company

renting business pursuant to Article 80.1 of the Road Transport Law.

shall pay to the other party a default charge at 14.6% per annum.

For the purpose of introducing rental cars, used cars and other

Article 39 Japanese Version of the Terms and Conditions, etc. to Prevail

products offered by the Company, rendering related services, etc., andnotifying the holding of various events, campaigns, etc. throughIn the event of any discrepancy between the Japanese version of the Terms

methods such as sending promotional materials, E-mails, etc. to theand Conditions, etc. and the translated versions of the Terms andRenter or the Driver.

Conditions, etc. in foreign languages, the Japanese version of the Terms
and Conditions, etc. shall prevail and be applicable.

(3)

For the purpose of verifying the identification or screening of theRenter or the Driver upon the execution of the Rental Agreement.

(4)

Article 40 Subsidiary Rules

For the purpose of carrying out a questionnaire campaign targeting

The Company may separately prescribe the subsidiary rules of these Terms

the Renter or the Driver so as to plan and develop new products andand Conditions, and such subsidiary rules shall have the same effects asservices to be offered by the Company or to study ways to enhancethese Terms and Conditions.

customer satisfaction.
Article 41 Provision of Information regarding Important Matters(5)

For the purpose of statistically collecting and analyzing personal
information and preparing statistical data bases customized to a form

The Company shall make efforts to provide information to the Renter

that is unable to recognize or specify an individual.

before renting in clear and plain words regarding important matters
included in the Terms and Conditions, etc., including the specifics of2

The Company will specify the specific purposes in advance if the Company

liability for damages and liability for business compensation of the Renter,

intends to obtain personal information of the Renter or the Driver for any

the specifics and terms of the Company’s insurance or compensation system,

purpose not stated in any of the items in Article 34.1.

and measures which should be taken by the Renter in the event ofbreakdowns, accidents, thefts, measures in the event of illegal parking and

Article 35 Consent to Registration and Use of Personal Information
If the Renter falls under any of the following items, the Renter consents tothe personal information of the Renter, including but not limited to themeasures in the event of delinquent return.
2

The Renter shall make efforts to understand the specifics of the Terms andConditions, etc.

name, birthdate, driver’s license number being registered on the system of
All Japan Rent-A-Car for a period not exceeding 7 years, and such

Article 42 Display, etc. of the Terms and Conditions, etc.

information being used for the purpose of screening upon the execution of
Rental Agreements by the All Japan Rent-A-Car Association, the respective

The Company shall show the Terms and Conditions, etc. to the Renter by

7/8

any of the following methods.
(1)

Display at the Company’s rental offices in a manner easily viewable by
the public (including showing on displays, etc. of electronic device).

(2)

Post on websites, etc. in a manner easily viewable.

(3)

Present in writing (including electromagnetic forms such as emails).

In addition, the Company shall provide to the Renter a summary of the
Term and Conditions via brochures, price lists, etc. issued by the Company.
The same shall apply in the event of any changes to the Terms andConditions, etc.
Article 43 Amendment of the Terms and Conditions, etc.
The Company may amend the Terms and Conditions, etc.

When

amending the Terms and Conditions, etc., the Company shall announce byposting on its website or other appropriate means that it will be amending
the Terms and Conditions, etc., the terms of the Terms and Conditions, etc.
after such amendment, and the effective date of such amendment.
Article 44 Governing Law
All agreements, rentals and acts incidental to rentals made under theseTerms and Conditions shall be governed by and interpreted in accordancewith Japanese law.
Article 45 Agreement on Competent Court
Should any dispute arise with regard to the rights and obligations underthese Terms and Conditions, the competent court shall be the Summary
Court having territorial jurisdiction over the main office, branch office or
any business office of the Company, regardless of the claimed amount.

-------------------------------------------------------------------------------SUPPLEMENTARY PROVISIONS
These Terms and Conditions shall be effective from October 1, 2023.
Revised as of September 1, 2023.

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