Terms and Conditions of International Money Transfer Transactions
Customers (refers to individual and corporate customers, hereinafter, the same shall apply) shall carry out
the transactions related to international money transfers with SBI Remit Co., Ltd. (hereinafter referred to as
the “Company”) upon agreeing to the contents of these Terms and Conditions of International Money Transfer
Transactions (hereinafter referred to as the “Terms and Conditions”) set out by the Company, and that theseTerms and Conditions are the terms and conditions of the contract between customers and the Company.
Chapter 1 (General Provisions)
Article 1. (Purpose)
The purpose of these Terms and Conditions is to stipulate the rights and obligations between the Company andparties who wish to use the Services (defined in Article 2.(1)) with regard to the International Money Transfer
Service (defined in Article 2.(2)) and the International Money Transfer Receipt Service (defined in Article
2.(3)) provided by the Company, and to stipulate the terms of use of the Services.
Article 2. (Definitions)
In these Terms and Conditions, the following terms shall have the meanings as set forth below.
(1) “Services” collectively means the International Money Transfer Service and International Money Transfer
Receipt Service.
(2) “International Money Transfer Service” collectively means the Mobile Application Money Transfer Service,
Internet Money Transfer Service, Remit Card Money Transfer Service and Furikomi Money Transfer
Service that allows a recipient of the money transfer (hereinafter referred to as “money transfer
recipient”) outside Japan to receive through a Correspondent money transferred based on a moneytransfer request from a customer.
(3) “International Money Transfer Receipt Service” means a service that allows customers to receive moneytransferred from a remitter outside Japan through a Correspondent based on a receipt request from thecustomer .
(4) “Member" means a customer who has been authorized by the Company to use the Services pursuant to theprocedures prescribed by the Company.
(5) “Correspondent” means the Company's partner financial institutions and their business partners locatedoutside Japan that process money transfers when the Company carries out the Services.
(6) “Company’s Mobile Application” means the mobile application provided by the Company which has
functions such as a money transfer rate confirmation function, money transfer simulation function,
money transfer recipient registration function, and international money transfer function.
(7) “Mobile Application Money Transfer” means an international money transfer using the “Company’s
Mobile Application”.
(8) “Mobile Application Money Transfer Service” means the International Money Transfer Service by way of
a Mobile Application Money Transfer.
(9) “Internet Money Transfer” means an international money transfer using the Company’s website(hereinafter referred to as “Company’s Website.”(10) “Internet Money Transfer Service” means the International Money Transfer Service by way of Internet
Money Transfer.
(11) “Login Password” means the password used to log into the Service’s usage screen via the Company’s
Mobile Application or Internet.
(12) “Transaction Password” means the password used when carrying out the transactions for the Mobile1

Application Money Transfer Service or Internet Money Transfer Service.
(13) “Remit Card" means a card designated by the Company which is issued for each pre-registered moneytransfer recipient.
(14) "Remit Card Money Transfer" means an international money transfer using a Remit Card to a moneytransfer recipient registered in advance for each Remit Card.
(15) “Remit Card Money Transfer Service” means the International Money Transfer Service by way of Remit
Card Money Transfer.
(16) “Furikomi Money Transfer” means an international money transfer by deposit to the financial institution
designated by the Company.
(17) “Furikomi Money Transfer Service” means the International Money Transfer Service by way of Furikomi
Money Transfer.
(18) “Pre-registered International Money Transfer Service" collectively means the Remit Card Money Transfer
Service and Furikomi Money Transfer Service whereby the money transfer recipient is registered inadvance.
(19) “Deposit Card" means a card designated by the Company which is issued for the purpose of depositing
money to the money transfer reserve account (defined in Article 7.1) to carry out the Internet Money
Transfer.
(20) “Online Application for Receiving Money Transfer” means applying for the International Money Transfer
Receipt Service through the Company’s Website.
(21) “Application for Receiving Money Transfer by Telephone" means applying for International Money
Transfer Receipt Service by telephone.
(22) “Receipt Agreement” means an agreement to receive a money transfer concluded by an Online
Application for Receiving Money Transfer or Application for Receiving Money Transfer by Telephone.
(23) “SBI Remit NEOBANK” means a service in which the company, as a bank agent of SBI Sumishin Net
Bank, Ltd. (“SSNB”), acts as an intermediary for customers to open a bank account at the remit branchof SBI Sumishin Net Bank (“SSNB Account”) and transfers remittance funds from the SSNB Accountto provide the Mobile Application Money Transfer Service. The acquisition of information regarding
to the SSNB Account and the provision of such information to customers in the Services are based on
the consignment by SSNB to the Company and are not consigned by customers to the Company.
Article 3. (Use of the Services)1.

In using the Services, customers shall complete the membership registration procedures in advance inaccordance with the provisions of Articles 4 to 7 to become a Member of the Company. If a customer uses
the Services, the customer shall be deemed to have agreed to these Terms and Conditions, and these Terms
and Conditions shall apply retroactively to the time of the membership registration application inaccordance with the provisions of Articles 4 to 7. In addition, the following persons may not use theServices.
(1) Those who do not have a domicile or residence in Japan(2) Those who are temporarily staying in Japan
2. In principle, customers may, pursuant to the provisions of these Terms and Conditions, use the Mobile
Application Money Transfer Service 24 hours a day, every day of the year by installing and using theCompany’s Mobile Application on a mobile phone, etc.
3. In principle, customers may use the Internet Money Transfer Service around the clock every day of theyear by using a personal computer or mobile phone, etc. connected to the Internet (hereinafter collectively
referred to as “terminals”) or via any other method stipulated by the Company.
4. Customers may, pursuant to the provisions of these Terms and Conditions, use the Remit Card Money
Transfer Service during the hours specified by the Company's partner financial institutions.
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5.
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7.

Customers may, pursuant to the provisions of these Terms and Conditions, use the Furikomi Money
Transfer Service during the hours specified by the Company's partner financial institutions.
Notwithstanding the provisions of the preceding four paragraphs, the Company may stop, suspend or halt
the provision of part or all of the Services for system maintenance, etc. required for the provision of theServices.
If the Company temporarily stops the Services, the Company shall post a notice on the Company’s
Website in advance; provided, however, that if the Company deems it urgently necessary due to a system
failure, etc., the Company may stop, suspend or halt part or all of such systems without prior notice.

Article 4. (Membership Registration Procedures via Mobile Application)
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4.
5.
6.

When applying for the Service via the Company’s Mobile Application, customers shall apply forregistration to become a Member using the Company’s Mobile Application by completing the proceduresprescribed by the Company, including agreement to the terms and conditions prescribed by the Company.
The application for new membership registration in the preceding paragraph shall be made according to
the following procedures. In addition, the Company may contact the customer’s telephone number, etc. if
the Company deems it necessary.
(1) The customer shall authenticate his/her e-mail address by setting the Login Password and registering
his/her e-mail address using the Company's Mobile Application. The customer who has successfullyauthenticated his/her e-mail address in accordance with this item shall be referred to as the “Provisional
Member”.
(2) After authentication of his/her e-mail address, the customer shall log in using the username issued by
the Company and the Login Password set by the customer, and set the Transaction Password.
(3) The Company shall register the customer information such as a domicile, etc. (hereinafter referred toas the “Member Information”) and perform the identity confirmation in accordance with the Act on
Prevention of Transfer of Criminal Proceeds (Act No. 22 of 2007, including subsequent revisions; thesame shall apply hereinafter) and the Foreign Exchange and Foreign Trade Act (hereinafter collectively
referred to as the “Acts on Prevention of Transfer of Criminal Proceeds, etc.”). The identity confirmation
shall be performed in a manner prescribed by the Company.
If the Company is unable to perform the identity confirmation stipulated in the preceding paragraph, or if
the Company cannot reach the customer despite its attempt to contact the customer, the Company shallnot perform the registration of the customer. In addition, registration may not be made in cases where theCompany determines that there are doubts concerning the member information of the customer. The
Company shall in no way be held liable for damage caused to the customer due to the Company’s refusal
to make a registration.
The Company will conduct a registration screening for customers who have completed the identity
confirmation.
When the customer passes the Company’s registration screening, the customer shall become a Memberof the Services.
Customers who have become Provisional Members may use the following functions of the Company’s
Mobile Application.
(1) money transfer rate confirmation(2) money transfer simulation(3) money transfer recipient registration

Article 5. (Membership Registration Procedures via the Internet)
1.

When applying for the Service via the Internet, customers shall apply for registration to become aMember of the Company on the Company’s Website by completing the procedures prescribed by the
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Company, including the registration of member information.
After receiving the application set forth in the preceding paragraph, the Company shall review theregistration as prescribed by the Company and, if the registration is authorized, the Company shallconfirm the identity of the customer using the method prescribed by the Company in accordance with
the Acts on Prevention of Transfer of Criminal Proceeds, etc., and shall issue a provisional login
password to the customer.
The Company may contact the customer’s telephone number, etc. if the Company deems it necessary.
If the Company is unable to perform the identity confirmation stipulated in the preceding paragraph, orif the Company cannot reach the customer despite its attempt to contact the customer, the Company
shall not perform the registration of the customer. In addition, registration may not be made in cases
where the Company determines that there are doubts concerning the member information of thecustomer. The Company shall not be held in any way liable for damage caused to the customer due tothe Company’s refusal to make a registration.
A customer who has completed the registration procedures via the Internet shall (i) login to the Services
page on the Company’s Website using the provisional login password issued by the Company inaccordance with the provisions of paragraph 2 and the user name specified at the time of the application
under paragraph 1, (ii) confirm that the member information notified to the Company at the time of theregistration procedures is correct, and in case of discovery of errors or changes, notify the Company of
the correct member information in the manner designated by the Company, (iii) consent to these Terms
and Conditions displayed on the Services page, and (iv) follow the procedures to (1) change theprovisional login password to a login password, and (2) set a transaction password.
The membership registration shall be completed upon completion of the procedures for setting up thelogin password and transaction password in the preceding paragraph, and the Customer shall become aMember of the Services.

Article 6. (Membership Registration Procedures by Telephone)
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If a customer applies for the Service by telephone or other means of communication permitted by theCompany, the customer shall apply for registration to become a Member through the proceduresprescribed by the Company, including the notification of member information.
After receiving the application set forth in the preceding paragraph, the Company shall review theregistration as prescribed by the Company and, if the registration is authorized, the Company shallconfirm the identity of the customer using the method prescribed by the Company in accordance with theActs on Prevention of Transfer of Criminal Proceeds, etc., and shall send the prescribed transaction
documents (which may include a Remit Card) to the customer.
The Company may contact the customer’s telephone number, etc. if the Company deems it necessary.
A customer who receives the transaction documents by the method stipulated in the preceding paragraphbecomes a Member of the Services.
If the Company is unable to perform the identity confirmation stipulated in the preceding paragraph, or if
the Company cannot reach the customer despite its attempt to contact the customer pursuant to paragraph
2 of this Article, the Company shall not perform the registration of the customer. In addition, registration
may not be made in cases where the Company determines that there are doubts concerning the member
information of the customer. The Company shall not be held in any way liable for damage caused to thecustomer due to the Company’s refusal to make a registration.
If an error is discovered or if there is a change in the member information submitted to the Company atthe time of applying for membership, the customer shall promptly notify the Company of the correct
member information using a method prescribed by the Company.
4Article 7. (In-person Membership Registration Procedures)
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3.

When applying for the Services in person, customers shall apply for registration to become a Member
through the procedures prescribed by the Company.
After receiving the application set forth in the preceding paragraph, the Company shall confirm theidentity of the customer and review the registration under the Acts on Prevention of Transfer of Criminal
Proceeds, etc., and if the registration is authorized, the Company shall notify the customer using themethod prescribed by the Company.
A customer who receives a notice set forth in the preceding paragraph becomes a Member of the Services.

Article 8. (Money Transfer Reserve Account)
1.
The Company shall assign, to each customer who has become a Member, an account (hereinafterreferred to as the “money transfer reserve account”), which is used for managing the money transfer
reserve and the money to be received using the money transfer receipt service (hereinafter referred to as“money transfer received”).
2.
Customers using Mobile Application Money Transfer Service or Internet Money Transfer Service shalldeposit money into the money transfer reserve account by any of the following methods. Deposits to themoney transfer reserve account must be made in Japanese yen, and the customer shall be responsible
for checking that deposits of the money transfer reserve into the money transfer reserve account havebeen completed.
(1) by bank transfer from the customer’s bank account (including Japan Post Bank Co., Ltd.);(2) by convenience store payment slip; or(3) by Deposit Card.
3.
Customers using the Pre-registered International Money Transfer Service shall deposit money into themoney transfer reserve account by using a Remit Card lent by the Company or by money transfer.
Deposits to the money transfer reserve account must be made in Japanese yen, and the customer shallbe responsible for checking that deposits into the money transfer reserve account have been completed.
4. Customers fully understand and acknowledge in advance that the deposits into the money transfer reserve
account made by the customers in accordance with this Article are only deposits accepted as a moneytransfer reserve and differ in nature from the acceptance of deposits, savings or installment savings, etc.
(meaning the installment savings, etc. set forth in Article 2, Paragraph 4 of the Banking Act (Act No. 59
of 1981, including subsequent revisions); the same shall apply hereinafter) carried out by banks, etc. thatno interest shall accrue on the deposits made to the money transfer reserve account and should not retain
money that is not for remittance purpose.
Article 9. (Confirmation of Status of Use, etc.)
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2.

Customers may check records of activity of the money transfer reserve account, balance of the moneytransfer reserve in the money transfer reserve account and records of the use of the Services on the
Company’s Website.
The Company retains records concerning the customer’s use of the Services for a reasonable period. If
any doubts arise between the Company and a customer concerning the details of use of the Services, theCompany’s records shall be treated as being valid.

Article 10. (Refunding Money Transfer Reserve)
1.

Customers using the Services can receive a refund of the money transfer reserve from the money transfer
reserve account through the Company’s Mobile Application or Website or by taking other procedures
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prescribed by the Company.
The method of refund in the preceding paragraph shall be limited to bank transfer to a bank savings
account in the customer's name.
In principle, customers shall pay the withdrawal fee set forth in Article 38.1(4) for the withdrawal set
forth in the preceding two paragraphs.
The Company shall receive payment of the withdrawal fee set forth in the preceding paragraph by
deducting said withdrawal fee from the money transfer reserve to be refunded; provided, however, that
if the amount of such fee is greater than the amount of money transfer reserve to be refunded, thecustomer shall pay separate fees. In addition, if the amount of the fees for refund exceeds the amount of
the money transfer reserve, and it is impossible to make a refund due to the customer’s failure to pay
separate fees or the refund cannot be made to the customer’s designated bank account at a financial
institution for other reasons, the Company shall not be liable for any damage resulting therefrom.

Article 11. (Management of Passwords, etc.)
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7.

If a customer uses the Company’s Mobile Application or Website in connection with the use of theServices, the customer shall strictly manage the customer’s user name, login password and transaction
password (together with the user name, hereinafter referred to as the "password, etc.”) at the customer’s
own responsibility so that they will not be known to any third party, and the customer shall not lend,deposit, assign or provide as security the same to any third party.
If a customer loses the password, etc. or there is a possibility that they have become known to a third
party, the customer shall immediately take procedures to change the password, etc. by the method
prescribed by the Company.
The Company shall not be held in any way liable for damages incurred by a customer who has violated
the provisions of paragraph 1 or whose password, etc. were made known to third parties by the customer.
Customers shall not register login passwords and transaction passwords that are the same as the user name,the same as the number issued by the Company to identify the customer (hereinafter referred to as the“Customer Number”), the same as the customer’s e-mail address, made up only of numerals, uppercase
letters, lowercase letters or symbols, or a sequence of numerals of 8 or more digits, or any other that theCompany deems inappropriate. . Further, it is recommended that the use of telephone numbers, etc.
numbers that can easily be guessed by others is avoided, and that the password, etc. is changed at certain
intervals.
The Customer may change the password, etc. from time to time with the procedures prescribed by theCompany via the Company’s Mobile Application or Website. In such cases, the Company shall confirm
the identity of the customer using the methods stipulated in Article 13.
The Company shall take the procedures prescribed by the Company if a customer loses the password, etc.
If the customer cannot be identified using the password, etc., the customer may apply for issuance of aprovisional login password by notifying the necessary information to the Company by the method
prescribed by the Company. After the Company has received such application, if the Company accepts toissue a provisional login password to the customer, the Company shall issue the same to the customer.
The customer receiving the provisional login password shall (1) change the provisional login password
to a login password, and (2) set a transaction password.
If a customer repeatedly enters a password different from the registered login password or transaction
password more than the number of times specified by the Company, the Company shall cease handlingthe password, etc. for a period prescribed by the Company.

Article 12. (Management, etc. of Remit Card and Deposit Card)
1.

The Company shall lend a Remit Card to a customer who applies to use the Remit Card Money Transfer
6Service. In addition, the Company shall lend a Deposit Card to a customer who applies to use the Internet
Money Transfer Service and wishes to use a Deposit Card.
2. The Company shall hold the ownership of the Remit Card and Deposit Card. Customers shall use andmanage the Remit Card and Deposit Card, and the customer name, customer number, etc. (hereinafterreferred to as the "card information") displayed thereon with the due care of a good manager.
3. Customers shall not use the Remit Card and Deposit Card for any purpose other than to use theInternational Money Transfer Service.
4. The customer shall not lend, deposit, assign or provide as security any Remit Card or Deposit Card to any
third party, or deposit or allow any third party to use any card information.
5. Customers shall not, or allow others to, falsify or modify any Remit Card or Deposit Card.
6. In the event of loss, theft, damage or defacement etc. of a Remit Card or a Deposit Card, or loss,
unauthorized acquisition or alteration, etc. of card information, customers shall promptly take theprocedures prescribed by the Company. Further, if a customer incurs any damage due to such events,
neither the Company nor the Correspondent shall be in no way liable for damage incurred as a result of
the same.
7. If any of the events set forth in the preceding paragraph occurs, customers may have their Remit Card or
Deposit Card reissued; provided, however, that customers shall bear the reissue fees designated by theCompany.
8. The Company may change the Customer number displayed on a Remit Card or Deposit Card if theCompany deems it necessary for business operations such as the Company’s management or protection
etc. of the card information.
9. If the Company reasonably believes that a customer has breached these Terms and Conditions, if acustomer disagrees with these Terms and Conditions, or if the Company otherwise deems it necessary,the customer must return the Remit Card or Deposit Card, or cut and discard such card.
10. The provisions of this Article 12 shall apply retroactively to the time the customer receives a Remit Cardor Deposit Card.
Article 13. (Identity Confirmation at the Time of Mobile Application Money Transfer or Internet Money
Transfer)
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2.

The Company shall confirm the identity of a customer who is to use the Mobile Application Money
Transfer Service or Internet Money Transfer Service by comparing the password, etc. entered whenlogging in to the Services page of the Company’s Mobile Application or Website or using the Services
against the password, etc. set in advance in accordance with Article 4.4 or Article 5.4 and verify that they
match.
If the customer is deemed to be a legitimate user based on the identity confirmation set forth in thepreceding paragraph, the Company shall deem any transactions based upon such determination as being
valid, regardless of whether any falsification, modification, theft, unauthorized use, or other incident
involving the password, etc. occurs, and the Company and the Correspondent shall not be held in any way
liable for damage caused by the same.

Article 14. (Identity Confirmation at the Time of Remit Card Money Transfer)
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2.

The Company shall confirm the identity of customers who use the Remit Card Money Transfer Service
upon their making a deposit into the money transfer reserve account using the Remit Card.
If the customer is deemed to be a legitimate user based on the identity confirmation set forth in thepreceding paragraph, the Company shall deem any transactions based upon such determination as being
valid, regardless of whether any falsification, modification, theft, unauthorized use, or other incident
involving the Remit Card occurs, and the Company and the Correspondent shall not be held in any way
7liable for damage caused by the same.
Article 15. (Identity Confirmation at the Time of Furikomi Money Transfer)
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2.

With respect to the customer’s deposit into the money transfer reserve account with the Company, theCompany shall confirm the identity of customers who use the Furikomi Money Transfer Service upon
their deposit into a financial institution designated by the Company from a bank account in the customer’sname. If the customer is deemed to be a legitimate user based on such identity confirmation, the Company
shall deem any transactions based upon such determination as being valid, regardless of whether any theft,
unauthorized use, or other incident involving the money transfer reserve account occurs, and the Company
and the Correspondent shall not be held in any way liable for damage caused by the same.
Customers who deposit money by the method set forth in the preceding paragraph shall keep the accountnumber notified by the Company in strict confidence, and shall not disclose, divulge or cause a third party
to use such account number. If the customer forgets the account number or if there is a possibility that thecustomer’s account number has become known to a third party, the customer shall promptly notify theCompany and follow the instructions of the Company.

Article 16. (Reconfirmation of Identity, etc.)
Even after the completion of the identity confirmation in accordance with the Terms and Conditions, if identity
confirmation is required pursuant to the Acts on Prevention of Transfer of Criminal Proceeds, etc. and otherrelevant laws, or if the Company otherwise deems it necessary, the customer may be required to submit thenecessary documents specified by the Company again.
Article 17. (Changes to Member Information)
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If the customer's name, address or other member information notified to the Company is changed or has
been changed, the customer shall immediately take procedures to change member information in themanner designated by the Company.
The Company shall not be held in any way liable for damage incurred by the customer even if the member
information notified to the Company was the information of a person other than the customer.
The Company shall not be held in any way liable for damage incurred by the customer due to any defectin the member information notified to the Company, or due to any change in the member information or
the customer’s failure to take procedures to change the member information.

Article 18. (Method of Announcements and Notifications)1.

Customers agree that any announcement or notification by the Company in accordance with these Terms
and Conditions shall be made by publication on the Company’s Mobile Application or Website, sendingof SMS or e-mails or other methods.
2. Customers agree that, even if any notification sent by the Company to the customers’ e-mail addresses,
phone numbers or addresses is delayed or fails to arrive due to communication circumstances, a defect inor a failure to change the member information, or any other reason not attributable to the Company, thenotification shall be deemed to have arrived at the time when such notification should normally havearrived.
3. Customers may register multiple e-mail addresses to the extent prescribed by the Company. Except asotherwise provided by the Company, the Company shall send the information selected by customers to
the e-mail address specified by the customers.
4. Customers agree that the Company may deliver the contents of various terms and conditions, various
8descriptions (including changes thereof), various guides, the contract contents, the transaction history, etc.
by electromagnetic means prescribed by the Company, such as the Company's Website, the Company's
Mobile Application, e-mail, etc., instead of delivering in writing (by mail). Some documents may bedelivered in writing (by mail).
Article 19. (Prohibition of Assignment and Pledges, etc.)
1. Customers may not assign, lend, pledge or otherwise grant rights to a third party concerning the customers’
position in transactions with the Company or any other rights related to transactions with the Company,or enable a third party to use said rights, without the prior consent of the Company.
2. The Company shall not be held in any way liable for damage incurred by a customer who has violated
the provisions of the preceding paragraph.
Article 20. (Exclusion of Antisocial Forces)
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3.

Customers represent that they and their officers, etc. are not currently an organized crime group, a memberof an organized crime group, a person who has been a member of an organized crime group in the past
five years, a quasi-member of an organized crime group, an enterprise affiliated with an organized crimegroup, a corporate racketeer, etc., a party acting under the auspices of social activism and the like, aviolent organization employing specialized knowledge, or other similar party (hereinafter collectively
referred to as "organized crime group members, etc."), and that none of the following items apply, andcovenant that none of the following items will apply in the future:(1) any relationship whereby the customer is deemed to be controlled by organized crime groupmembers, etc.;(2) any relationship whereby organized crime group members, etc. are deemed to be involved in the
management of the customer in a substantial way;
(3) any relationship whereby the customer is deemed to be using organized crime group members,
etc. in a wrongful way, including, but not limited to, for the purpose of gaining illegal profit foritself, or its company or a third party or causing damage to any third party;(4) any relationship whereby the customer is deemed to be involved with organized crime groupmembers, etc. by providing funds or favors to it; or(5) any officer or other person substantially involved in management is in a relationship deemedsocially reprehensible with any organized crime group members, etc.
Customers covenant not to perform or utilize a third party to perform any of the following acts:(1) violent demands;(2) unfounded demands that exceed legal responsibilities;(3) acts of violence or menacing statements in relation to a transaction;(4) spreading of rumours, use of fraudulent means or use of force to harm the reputation of theCompany or the Company’s business; or(5) any other acts similar to those listed above.
In the event the Company incurs any damage due to a breach of a customer's covenants set forth in thepreceding two paragraphs, the customer shall be liable for compensation for such damage.

Article 21. (Cancellation of Membership, Restrictions on Transactions)1.
2.

Customers may cancel their membership by the method prescribed by the Company.
If any of the following items apply to a customer, the Company may immediately stop the Services inwhole or in part, or cancel membership without providing a prior notice to the customer. The moneytransfer reserve deposited in the account at the time the membership is cancelled pursuant to this9paragraph shall be handled in accordance with the provisions of paragraph 5. In such case, the Company
may not necessarily tell the customer the reason for stopping the Services in whole or in part, or forcancelling the membership.
(1) the customer is unable to pay debts as and when due, or a petition for commencement ofbankruptcy procedures, civil rehabilitation procedures, corporate reorganization procedures or
special liquidation procedures has been filed;(2) an order or notice of provisional attachment, preservative attachment or attachment has been sent;(3) succession has commenced;(4) the whereabouts of the customer are unknown;(5) the customer has not used the Services for more than two years;(6) it has been deemed that the Services have been or may be used for acts in violation of laws andregulations or public order and morality;(7) it is revealed that the customer does not actually exist, or it is revealed that the customer has beenregistered without the customer’s intent;(8) it is revealed that the information submitted is false or that the documents submitted are untrue;(9) the necessary documents (residence card, etc.) are not submitted despite a request being made tosubmit them again for reconfirmation of the identity, etc. in accordance with Article 16 (including
cases in which the Company is not contacted before the date specified by the Company, cases inwhich notice requesting the submission of documents is sent to the customer’s submitted address
and is returned to the Company as undeliverable, and cases in which the Company cannot notcontact the customer using the submitted telephone number);(10) any grounds for termination under the regulations concerning transactions with the Company
occur;(11) the customer is in violation of these Terms and Conditions or any regulations on transactions;(12) the customer is, or is reasonably suspected to be, in breach of the covenants in Article 20.1 or
20.2;(13) the Company makes a request for cooperation with an interview for monitoring of transactions
pursuant to Article 40.1, or a request for submission of documents supporting the results of suchinterview pursuant to Article 40.2, and the customer refuses to respond to the interview or does
not submit the supporting documentation (including cases in which the Company is not contacted
before the date specified by the Company, cases in which notice requesting the submission of
documents is sent to the customer’s submitted address and is returned to the Company as
undeliverable, and cases in which the Company cannot contact the customer using the submitted
telephone number);(14) if the Company deems it necessary as a result of the monitoring or investigation pursuant to theprovisions of Article40;(15) the money transfer was made using a third party's funds; or(16) in addition to the items listed above, if there are reasonable grounds for the Company to stop theServices.
3. The Company shall be in no way liable for any damage incurred by the Member as a result of the stoppageof the Services or cancellation of membership pursuant to the preceding paragraph.
4. If a customer wishes to cancel their membership because of the Services have stopped pursuant toparagraph 2 of this Article, the customer shall apply to the Company in a method prescribed by theCompany. In such case, the Company may require submission of separately provided documents for the
purpose of identity confirmation or other necessary documentation.
5. If there is a balance in the money transfer reserve account at the time of membership cancellation as statedin these Terms and Conditions, the Company shall be relieved from all liabilities to the customer by
refunding the money transfer reserve in the manner designated by the Company.
6. Any fees for the refund set out in the preceding paragraph shall be borne by the customer, and the10Company shall receive the payment of such fees by deducting the fees from the money transfer reserve
to be refunded; provided, however, that if the amount of such fees is greater than the balance of the moneytransfer reserve account to be refunded, the customer shall pay separate fees. In addition, if the amountof the fees for refund exceeds the balance of the money transfer reserve account, and it is impossible to
make a refund due to the customer’s failure to pay separate fees or the refund cannot be made to thecustomer’s designated bank account at a financial institution for other reasons, the Company shall not beliable for any damage resulting therefrom.

Article 22. (Notification of Guardian of Adult)
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If a customer becomes subject to assistance, curatorship or guardianship in accordance with a ruling by
the Family Court, the customer shall immediately notify the Company in writing of the name and othernecessary information concerning the guardian of adult, etc.
If a supervisor of a voluntarily appointed guardian is appointed for a customer in accordance with a rulingby the Family Court, the customer shall immediately notify the Company in writing of the name and othernecessary information concerning the supervisor of a voluntarily appointed guardian.
If a customer has already received a ruling for the commencement of assistance, curatorship or
guardianship, or if a supervisor of a voluntarily appointed guardian has already been appointed, thecustomer shall notify the Company in the same way as under paragraphs 1 and 2 above.
In addition, the customer shall notify the Company if any of the information provided according toparagraphs 1 to 3 above have been rescinded or changed.
Prior to the notifications pursuant to paragraphs 1 to 4 above, the Company shall not be held in any way
liable for damage incurred due to the customer’s failure to make a notification.

Article 23. (Indemnity Concerning System Failures, Natural Disasters, etc.)
1.

2.

The Company shall be in no way liable for any damage incurred by the customer or a third party due toany of the following events:(1) If there is any delay, impossibility, etc. in the provision of the Services due to any reasons not
attributable to the Company such as a force majeure such as a natural disaster, fire or riot etc.;
failure of the customer’s, the telecommunication carrier’s or another third party’s communicationequipment, lines, computers, or interruption of communication, etc., or action taken by a court orother public agency;(2) If there is any delay, impossibility, etc. in the provision of the Services due to a failure of terminals,
communication lines or computers, etc. despite the adoption of reasonable security measures by
the Company’s system operations; or(3) If there is any delay, impossibility, etc. in the provision of the Services due to reasons attributable
to the customer or a third party such as the name of the money transfer recipient being incorrect,
etc.
The Company shall be in no way liable for any damages incurred as a result of the leakage of thecustomer’s password, etc. or transaction information due to a public phone line, a private phone line, theInternet or other communication line being tapped, etc. despite the adoption of reasonable security
measures by the Company.

Article 24. (Liability).
1. Neither the Company nor Correspondent shall be in any way liable for any incidental, indirect orconsequential damages or lost profits, etc. incurred by customers in connection with the Services.
11However, this shall not apply if the Company or Correspondent is willful or grossly negligent.
2. Neither the Company nor Correspondent shall be liable for any damage in excess of (1) the transferred
amount and the money transfer fee paid by a customer or (2) the amount of money transfer received by acustomer in connection with the Services. However, this shall not apply if the Company or Correspondentis willful or grossly negligent.
3. Neither the Company nor Correspondent shall be in any way liable for any delay, non-delivery, nonpayment or underpayment, etc. due to reasons beyond the Company's control, such as those due to thelaws of the country to which the money remitted by the Services is to be transferred. However, this shallnot apply if the Company or Correspondent is willful or grossly negligent.
Article 25. (Mutatis Mutandis Application of the Terms and Conditions)
Any matters concerning transactions related to the Services between the Company and customers that are notstipulated in these Terms and Conditions shall be handled in accordance with the various regulations ontransactions separately set forth by the Company. The terms and condition, etc. separately set forth by theCompany shall be published on the Company’s Mobile Application or Website.
Article 26. (Changes to the Terms and Conditions)
The Company may change the content of these Terms and Conditions. In such case, the Company shall makean announcement by the effective date of the change of these Terms and Conditions, including the effective
date of the change and the content of the change on the Company’s Mobile Application or Website, and on andafter the effective date, handle matters in accordance with the Terms and Conditions after the change.
Article 27. (Governing Law and Agreed Jurisdiction)
1.
2.

3.

Transactions between the Company and customers pursuant to these Terms and Conditions shall begoverned by the laws of Japan.
If any lawsuit is required to be instituted between the Company and a customer in connection with theseTerms and Conditions, the Tokyo District Court shall have exclusive jurisdiction over such lawsuit in
the first instance.
In the event of any differences in the interpretation of the translated versions and the Japanese versionof these Terms and Conditions, the Japanese version shall take precedence.

Article 28. (Handling of Personal Information)
1.
2.

Customers agree that the Company shall handle the customers’ personal information in accordance with
the Company’s “Privacy Policy” and the “Handling of Personal Information”.
The Company’s “Privacy Policy” and the “Handling of Personal Information” shall be published on the
Company’s Mobile Application or Website.

Article 28-2 (Special Provisions for SBI Remit NEOBANK)
1. Customers using the SBI Remit NEOBANK service agree that the Company may provide SSNB withinformation related to the identity confirmation of the customer performed in accordance with Article 4.
Customers also agree that the Company may provide their information to SSNB to the extent necessary
to provide the Services or SBI Remit NEOBANK services.
2. Customers using the SBI Remit NEOBANK service agree that SSNB may provide the name of holder ofthe relevant customer’s bank account and account number to the Company, the host company, and thesupervising organization upon completion of the account opening at SSNB.
12

3.

4.

5.
6.

The method by which a customer using the SBI Remit NEOBANK service may make deposits to themoney transfer reserve account shall be limited to direct transfer from the SSNB Account in the relevant
customer’ s name. Deposits to the money transfer reserve account shall be made in Japanese Yen.
Customers using the SBI Remit NEOBANK service agree that the Company may disclose the remittanceinformation of the customers to outsourcing contractors of the Company for the purpose that theoutsourcing contractors confirms the commission fee and the remittance status of the Members introduced.
When the Company receives a return notification form regarding a customer using the SBI Remit
NEOBANK service from the supervising organization, the Company shall share such form with SSNB.
Customers using the SBI Remit NEOBANK service shall pay the prescribed transfer fees andadministrative handling fees. The fees can be confirmed on the following URL.
(URL: https://www.remit.co.jp/kaigaisoukin/exchangeratecommission/commission/)
The Company may change the fees stipulated in this paragraph upon prior notice of the date and detailsof such change posted on the Company’s website.
(1) The transfer fees are required for transferring settlement funds from a customer’s SSNB Account to
the money transfer reserve account at the time such customer applies for the International Money
Transfer Service and will be deducted from the customer’s SSNB Account separately from the moneytransfer amount.
(2) The administrative handling fees are required for administrative procedures, such as customer
support, during the period of use; account closure when a customer returns to the customer’s homecountry; and money transfers to the customer’s home country after his/her return. Administrative
handling fees will be deducted from the customer’s SSNB Account in the month following the
opening of the customer’s account.

Chapter 2 (International Money Transfer Service)
Article 29. (Application for Mobile Application Money Transfer Service or Internet Money Transfer Service)
1.

2.

3.

4.

5.

6.

Customers shall use the Mobile Application Money Transfer Service or Internet Money Transfer Service
by launching the Company’s Mobile Application or accessing the Company’s Website in accordance withthe method and operation procedures prescribed by the Company. When applying for a money transfer,the purpose of the money transfer must be entered, and identity confirmation using the password, etc. isrequired.
When the Company receives an application for a money transfer from a customer and it is recognized as
being an application for money transfer by the customer in accordance with the provisions of Article 13,
the Company shall return the details of the application received to the customer’s terminal.
Customers shall check the details returned from the Company pursuant to the preceding paragraph, andif the details are correct, send a response to the Company stating that the customer has confirmed thedetails in accordance with the procedures prescribed by the Company. The customer may change or cancelsuch details of the application in accordance with the procedures prescribed by the Company.
The customer shall promptly send the response set forth in the preceding paragraph to the Company. Ifsuch response does not reach the Company within the time prescribed by the Company, the Company
shall deem the money transfer application to have been cancelled by the customer.
The customer’s application for a money transfer using the Mobile Application Money Transfer Service
or Internet Money Transfer Service shall be completed at the time when the Company receives the
response set forth in paragraph 3 of this Article within the time prescribed by the Company, and theCompany’s computer processing has been completed.
After the completion of the money transfer application in the preceding paragraph, the Company shallcheck the content of the application in accordance with the standards prescribed by the Company. If the13Company determines that there are no problems, the Company shall accept the application for moneytransfer by the customer. However, even if the Company determines, as a result of its confirmation of
application, that the transfer of the amount requested by customer cannot be made in consideration of thedeposit fee and money transfer fee, etc., it may deem that a money transfer application has been made toremit the amount closest to the contents of such application and accept the customer's money transfer
application, and customer hereby accepts in advance that the contents of the money transfer application
may be changed accordingly.
7. The Company shall notify the customer of the acceptance referred to in the preceding paragraph, and an
agreement on the consignment of international money transfer (hereinafter referred to as the "moneytransfer agreement”) between the Company and the customer shall be concluded at the time when thecustomer should receive such notice.
8. If the Company determines that there are problems with the content of the application for money transfer
as a result of the check set forth in paragraph 6 of this Article, the Company shall not accept suchapplication for money transfer, and the application shall be deemed to have been cancelled by thecustomer. The Company shall notify the customer of the results of the check using the method prescribedby the Company.
9. It is the customer’s responsibility to ensure that the terminals the customer uses for transactions arefunctioning properly, and the Company shall not guarantee that the terminals the customer uses fortransactions are functioning correctly. If any damage is incurred as a result of such terminal not
functioning properly, the Company shall in no way be liable for said damage.
10. In addition to damage incurred due to the money transfer application being deemed to have been cancelledin accordance with the provisions of this Article, the Company shall in no way be liable for damage
resulting from the incorrect entry of information by the customer or problems with the content of theapplication.
Article 30. (Deposit to the Money Transfer Reserve Account for the Mobile Application Money Transfer)1.

If a customer applies for money transfer using the Mobile Application Money Transfer Service pursuant
to Article 29, the customer shall deposit a money transfer reserve in the amount necessary for such moneytransfer into the money transfer reserve account in accordance with the method selected at the time ofsuch money transfer application. The Company shall not be liable for any failure to transfer money in theevent of a shortage of the money transfer reserve.
2. If the Company is unable to confirm the deposit by the customer into the money transfer reserve accountbefore the deposit deadline (or the following business day if the deposit deadline is a Company holiday),the application for a money transfer using the Mobile Application Money Transfer Service shall bedeemed to have been cancelled by the customer.
Article 31. (Deposits to the Money Transfer Reserve Account for the Internet Money Transfer)
1.

2.

If a customer applies for money transfer using the Internet Money Transfer Service pursuant to Article
29, the customer shall deposit a money transfer reserve in the amount necessary for such money transfer
into the money transfer reserve account in accordance with the method selected at the time of such moneytransfer application. The Company shall not be liable for any failure to transfer money in the event of ashortage of the money transfer reserve.
When applying for a money transfer using the Internet Money Transfer Service, if the customer elects todeposit money into the money transfer reserve account from a convenience store, the customer shalldeposit the money transfer amount plus the required fees set forth in Article 38 into the money transfer
reserve account within the period specified by the Company (hereinafter referred to as the "deposit
deadline") after the completion of such money transfer application.
14

3.

If the Company is unable to confirm the deposit by the customer into the money transfer reserve accountbefore the deposit deadline (or the following business day if the deposit deadline is a holiday of theCompany), the application for a money transfer using the Internet Money Transfer Service shall bedeemed to have been cancelled by the customer.

Article 32. (Application for Pre-registered International Money Transfer Service)
1.

2.

3.

4.

5.

6.

If a customer using the Pre-registered International Money Transfer Service deposits money into themoney transfer reserve account in accordance with the method that conforms to the service used, theCompany shall deem that the customer has applied for a money transfer to the money transfer recipientthat the customer has registered in advance.
Once the deposit in the preceding paragraph has been made within the time prescribed by the Company,
and the Company’s computer processing has been completed, the customer’s application for a moneytransfer using the Pre-registered International Money Transfer shall be completed.
After the completion of the money transfer application in the preceding paragraph, the Company shallcheck the content of the application in accordance with the standards prescribed by the Company. If theCompany determines that there are no problems, the Company shall accept the application for moneytransfer by the customer.
The Company shall notify the customer of the acceptance referred to in the preceding paragraph, and amoney transfer agreement between the Company and the customer shall be concluded at the time thecustomer should receive such notice.
If the Company determines that there are problems with the content of the application for money transfer
as a result of the check in the preceding paragraph, the Company shall not accept said application formoney transfer, and the application shall be deemed to have been cancelled by the customer. The
Company shall notify the customer of the results of the check using the method prescribed by theCompany.
In addition to damage incurred due to the money transfer application being deemed to have been cancelledin accordance with the provisions of this Article, the Company shall in no way be liable for damage
resulting from the incorrect entry of information by the customer or problems with the content of theapplication.

Article 33. (Implementation of Money Transfers)
1.
2.

3.

4.

Upon the conclusion of the money transfer agreement, the Company shall promptly implement, by itself
or through a Correspondent, the money transfer procedures.
Customers agree that the Company may disclose their information to Correspondent and to the financial
institutions relaying the international money transfer in relation to implementing the money transfer
procedures (i) for the purpose of providing the International Money Transfer Service, (ii) for the purposeof conducting joint marketing within the scope permitted by law, or (iii) due to policies to prevent money
laundering, funding of terrorism and other legal or administrative requests. In addition, customers agree
that, for the purposes stated above, Correspondent may share said information with other Correspondents,
its parent company, or its affiliates (including those not incorporated in Japan).
The Company and Correspondent shall not be in any way liable for any loss or damage incurred by thecustomer resulting from the handling in the preceding paragraph except in cases where there is willful
misconduct or gross negligence on the part of the Company or Correspondent.
The maximum amount that a customer can send per remittance, the maximum total amount per certain
period, and the maximum number of transactions per certain period are determined separately by theCompany at the URL below.
(URL: https://www.remit.co.jp/kaigaisoukin/service/flowindividual/)
15

5.

The Company shall complete the international money transfer to the Correspondent in accordance withthe standard performance period of international remittances, set forth in the following URL, from thetime the money transfer agreement is concluded.
(URL: https://www.remit.co.jp/correspondent/)

Article 34. (Receipt of Money Transfers)
1.

2.

3.

The money transferred from a customer pursuant to these Terms and Conditions shall be received inaccordance with the regulations stipulated by the Correspondent. Customers fully understand andacknowledge in advance that when the money transfer recipient receives such money, separate fees otherthan those prescribed by the Company may be charged due to circumstances of the recipient’s country or
Correspondent. The customer may confirm the "Remittance Method and Restrictions byCountry/Agency" at the Company’s Website below.
(URL: https://www.remit.co.jp/kaigaisoukin/remittancearea/)
The money transfer recipient may receive the money related to the money transfer from Correspondent
once the international money transfer stipulated in Article 33.5 has been completed; provided, however,the customer acknowledges in advance that it may take a number of days from the conclusion of themoney transfer agreement until the money transfer recipient can actually receive the money in thefollowing cases:(1) outside the business hours of Correspondent;(2) if Correspondent requires a certain number of days for system processing;(3) a money transfer is withheld at Correspondent’s judgment; or(4) in addition to the preceding items, if certain procedures for receipt are required due to theparticular circumstances of the recipient’s country or Correspondent.
Customers may check the status of a money transfer on the Company’s Website or at the Company’s
contact point (hereinafter referred to as the “Contact”) set forth in Article48.

Article 35. (Reference Number)
1.

2.

3.

4.

If a customer chooses to receive a money transfer at a Correspondent’s place of business, the Company
or a Correspondent shall inform the customer or money transfer recipient of the reference number issued
by the Company or Correspondent (hereinafter referred to as the "reference number"). The reference
number and the number that the Company sends to the customer at the time the conclusion of the moneytransfer agreement may differ.
The reference number is required in the following cases:(1) for the money transfer recipient to receive money transferred by the customer (when required forreceipt under local laws);(2) for the customer to check the status of a money transfer in accordance with Article 34.3; or(3) for the customer to cancel a money transfer application or terminate a money transfer agreementin accordance with Article 39.
The customer shall manage the reference number in the same way as the customer manages password,
etc. as set forth in Article 11.1, and shall cause the money transfer recipient to also manage the reference
number in the same way. If there is a possibility that the reference number has become known to a third
party, the customer shall immediately notify the Company by the method prescribed by the Company.
The Company shall be in no way liable for any damage incurred by the customer or the money transfer
recipient before such notification is made as a result of the customer or the money transfer recipient
making the reference number known to a third party.
The customer shall be responsible for notifying the money transfer recipient of the reference number, andthe Company shall bear no obligation whatsoever concerning notification of the reference number to the16money transfer recipient. The Company shall be in no way liable for any damage incurred by the customer
or the money transfer recipient resulting from the customer’s failure to notify the money transfer recipientof the reference number.
Article 36. (Termination of the Money Transfer Agreement)
1.

2.

3.

If any of the following is deemed to apply before the money transfer recipient receives the money subject
to a money transfer agreement, the Company may immediately terminate the money transfer agreement.
Customers acknowledge in advance that in some cases, the Company may not inform the customer of thereason for such termination. In such case, the money for which the customer has made a money transfer
application and the amount equivalent to the money transfer fee set forth in Article 38.1(1) shall bedeposited into the customer’s money transfer reserve account (provided, however, that an amountequivalent to deposit fees shall not be refunded). Customers acknowledge in advance that if the Company
terminates the money transfer agreement under item (1) or (4), the Company shall not refund the money
for which the customer makes a money transfer application and the amount equivalent to money transfer
fees.
(1) if the customer's money transfer is in violation of any Japanese foreign exchange related laws andregulations, or if foreign exchange transactions are suspended by the Japanese government;(2) if a war, civil unrest, a natural disaster, a labor dispute, a riot, a terrorist attack or a strike occurs
or may occur;(3) if Correspondent is subject to or may be subject to freezing of assets, suspension of payments, oran event occurs that constitutes grounds for the commencement of bankruptcy procedures,
grounds for the commencement of civil rehabilitation procedures, grounds for the commencementof corporate reorganization procedures, grounds for the commencement of special liquidation or
grounds for the commencement of any other insolvency proceedings;(4) if the customer's money transfer is deemed to be related to a crime or there are other grounds
equivalent thereto;(5) a money transfer is otherwise rejected at the Correspondent’s judgment; or(6) any event specified in the items of Article 21.2 occurs.
Notwithstanding the preceding paragraph, in case of receiving money at the Correspondent’s place ofbusiness, if the money transfer recipient has not received the money even after 90 days have passed(inclusive of the same day) since the conclusion of the money transfer agreement, the money for whichsuch money transfer agreement was concluded shall be retained by the Correspondent and it becomes
impossible for the money transfer recipient to receive such money. In such case, the customer must takethe procedures for termination of the money transfer agreement set forth in Article 39 to receive a refundof said money.
The Company shall in no way be liable for any loss or damage incurred by the customer as a result of thetermination of the money transfer agreement set forth in the preceding two paragraphs.

Article 37. (Foreign Exchange in the International Money Transfer Service)
1.
2.

3.

The customer shall make the application for money transfer using the International Money Transfer
Service to the Company in Japanese Yen.
At the time of the application for money transfer, the customer shall designate the amount to be received
in the currency designated by the Company (hereinafter referred to as “currency of receipt”); provided,
however, that notwithstanding such designations, payments to the money transfer recipient may be madeupon conversion into the currency designated by the Correspondent (hereinafter referred to as "secondary
conversion").
If the amount to be received is designated in the currency of receipt in accordance with the preceding
17

4.
5.

paragraph, the conversion rate to be used for conversion shall be the exchange rate displayed on thefollowing URL as of the time of conclusion of the money transfer agreement. The customer shall notethat the time of conclusion of the money transfer agreement refers to the time when the Company confirms
the customer's application, deems that there is no problem and accepts the application, and that it does
not necessarily refer to the time when the customer completes the money transfer application. However,in case of receiving money at a Correspondent’s place of business, and where the money transfer is paid
during the period from the day on which 45 days (inclusive) have elapsed to the day on which 90 days
(inclusive) have elapsed from the conclusion of the money transfer agreement, the conversion rate at thetime of the payment shall be used.
(URL: https://kumiai.remit.co.jp/exchange/)
The Company shall notify customer of the conversion rate applicable to the International Money Transfer
Service for which the customer has applied.
If secondary conversion is made pursuant to the proviso of Article 37.2, the money for the customer’s
money transfer shall be first converted into the currency of receipt, and then the Correspondent shall makea secondary conversion into another currency designated by such Correspondent. The conversion rateused in secondary conversion shall be the exchange rate set at the discretion of the Correspondent.

Article 38. (Fees, etc.)
1.

2.

3.

4.

5.

6.

Customers shall pay the following fees prescribed by the Company when using the International Money
Transfer Service. The fees can be checked at the URL below.
(URL: https://www.remit.co.jp/kaigaisoukin/exchangeratecommission/commission/)(1) money transfer fee;(2) deposit fee;(3) transfer cancellation fee; and(4) withdrawal fee.
The money transfer fee set forth in Article 38.1(1) shall be the fee required for the money transfer, andshall be deducted from the amount deposited into the money transfer reserve account at the time of theapplication for the International Money Transfer Service.
The deposit fee set forth in Article 38.1(2) shall be the fee required for making a deposit into the moneytransfer reserve account, and shall be deducted from the amount deposited into the money transfer reserve
account.
The transfer cancellation fee set forth in Article 38.1(3) shall be the fee required in the case where themoney transfer could not be made due to any error in the customer’s input or any defect in the application,and shall be deducted from the amount returned to the money transfer reserve account.
The withdrawal fee set forth in Article 38.1(4) shall be paid to the Company pursuant to the provisions ofArticle 10.4 hereof. The withdrawal fee shall be the fee required for the transfer of money in the moneytransfer reserve account to the customer’s bank account, and shall be deducted from the money related tosuch money transfer.
The Company may change the fees set forth in paragraph 1 above by notifying the date and details of thechange on the Company’s Website in advance.

Article 39. (Cancellation of an Application for Money Transfer, etc.)
1.
2.

Customers may cancel the money transfer application and terminate the money transfer agreement only
if approved by the Correspondent.
In the event the customer cancels the money transfer application or terminates the money transfer
agreement pursuant to the preceding paragraph, the Company shall refund the money for the moneytransfer and the amount equivalent to the money transfer fee to the customer’s money transfer reserve18

3.

account in Japanese yen. In such case, the amount equivalent to the deposit fee shall not be returned;
provided, however, that depending on the Correspondent, the money transfer fee may not be returned ora transfer cancellation fee may be required.
In case of receiving money at a Correspondent’s place of business, if the money transfer recipient has notreceived the money even after 90 days have passed (inclusive of the same day) since the conclusion of
the money transfer agreement and therefore becomes unable to receive the money in accordance with
Article 36.2 and the money transfer agreement is subsequently terminated, the amount equivalent to themoney transfer fee and deposit fee shall not be returned.

Article 40. (Implementation of Monitoring)
1.

2.

3.

To ensure compliance with relevant laws and regulations such as the Acts on Prevention of Transfer of
Criminal Proceeds, etc., the Company shall conduct monitoring of the customer’s use of the International
Money Transfer Service in accordance with the criteria prescribed by the Company, and if the Company
deems it necessary, the Company may conduct an interview concerning matters such as the purposes ofthe money transfers, the customer’s relationship with the money transfer recipient and the customer's
income by the method prescribed by the Company, such as by telephone.
If the Company deems it necessary as a result of the interview in the preceding paragraph, the Company
may ask the customer to submit documents deemed appropriate by the Company for corroborating thecontent of the interview in the preceding paragraph.
As a result of the investigation in the preceding two paragraphs, the Company may change the limits on
the amount of money transfers, or stop the customer’s use of the International Money Transfer Service orcancel the customer’s registration pursuant to Article 21.
Chapter 3 (International Money Transfer Receipt Service)

Article 41. (Online Application for Receiving Money Transfer)
1.

2.

3.

4.

5.

6.

Customers shall use the Online Application for Receiving Money Transfer by accessing the Company’s
Website in accordance with the method and operation procedures prescribed by the Company. Whenmaking an Online Application for Receiving Money Transfer, the purpose of the money transfer must beentered, and the identity confirmation using the password, etc. is required.
When the Company receives an Online Application for Receiving Money Transfer from a customer and
it is recognized as being an application by the customer in accordance with the provisions of Article 13,
the Company shall return the details of the Online Application for Receiving Money Transfer received tothe customer’s terminal.
The customer shall check the details returned from the Company pursuant to the preceding paragraph,and if the details are correct, send a response to the Company stating that the customer has confirmed thedetails in accordance with the procedures prescribed by the Company. The customer may change or cancelsuch details of the application in accordance with the procedures prescribed by the Company.
The customer shall promptly send the response of the preceding paragraph to the Company. If such
response does not reach the Company within the time prescribed by the Company, the application shallbe deemed to have been cancelled by the customer.
The customer’s Online Application for Receiving Money Transfer using the International Money Transfer
Receipt Service shall be completed at the time when the Company receives a response set forth inparagraph 3 of this Article within the time prescribed by the Company, and the Company’s computer
processing has been completed.
After the completion of the Online Application for Receiving Money Transfer in the preceding paragraph,
the Company shall check the content of the application in accordance with the standards prescribed by19

the Company. If the Company determines that there are no problems, the Company shall accept theapplication by the customer. A Receipt Agreement shall be deemed to have been concluded between the
Company and the customer at the time of said acceptance. The Company shall notify the customer of theresults of the check using the method prescribed by the Company.
7. Once the Receipt Agreement stipulated in the preceding paragraph has been concluded, the customer may
not terminate the Receipt Agreement.
8. If the Company determines that there are problems with the content of the Online Application for
Receiving Money Transfer as a result of the check set forth in paragraph 6 of this Article, the Company
shall not accept such application, and the application shall be deemed to have been cancelled. The
Company shall notify the customer of the results of the check using the method prescribed by theCompany.
9. It is the customer’s responsibility to ensure that the terminals the customer uses for transactions areoperating properly, and the Company shall not guarantee that the terminals the customer uses fortransactions are operating correctly. If any damage is incurred as a result of the terminal not functioning
properly, the Company shall in no way be liable for said damage.
10. In addition to damage incurred due to the application for money transfer receipt being deemed to havebeen cancelled in accordance with the provisions of this Article, the Company shall in no way be liablefor damage resulting from the incorrect entry of information by the customer or problems with the content
of the application.
Article 42. (Application for Receiving Money Transfer by Telephone)
1.

2.

3.

4.

An Application for Receiving Money Transfer by Telephone shall be made when a Member customer
contacts the Contact by telephone, the customer's information and account details are verified in themanner designated by the Company, and the account name matches that of the customer. An Application
for Receiving Money Transfer by Telephone requires notification of the purpose of money transfer andidentity confirmation in the manner prescribed by the Company.
Notwithstanding the provisions of the preceding paragraph, the Company may refuse to accept thecustomer’s Application for Receiving Money Transfer by Telephone in any of the following events:(1)
if the customer does not provide the necessary information on various matters to be confirmed in
the manner designated by the Company;(2)
if the purpose of money transfer set forth in the preceding paragraph is illegal; or(3)
if an official document issued by a public office as provided for in the laws and regulations related
to foreign exchange and taxation in Japan, or a document certifying permission, etc. in the case ofa transaction for which such permission, etc. is required, is not submitted by the due date designatedthe Company.
Customers agree that the Company may disclose the customers’ information to Correspondent in relation
to receiving an Application for Receiving Money Transfer by Telephone, due to policies to prevent money
laundering, funding of terrorism, and other legal or administrative requests. In addition, the customer
agrees that Correspondent may share said information with other Correspondents, its parent company or
its affiliates.
The Company shall not be liable for any loss or damage resulting from the handling set forth in thepreceding paragraph except in cases where there is willful misconduct or gross negligence on the part of
the Company.

Article 43. (Receipt of Money Transfers)
1.

The Company shall transfer the amount remaining after deducting the amount of the fees set forth in thefollowing paragraph from the amount of the money transfer received in relation to a concluded Receipt
20

2.

3.

4.
5.

6.

Agreement, to a bank account in the name of the customer registered in advance, on the business day
immediately following the date of conclusion if said Receipt Agreement is concluded by 3 p.m. on the
day of conclusion, or on the business day two days after the date of conclusion if said Receipt Agreement
is concluded at or after 3 p.m. on the day of conclusion.
The fee for receiving a money transfer shall be separately stipulated by the Company. The fees can bechecked at the URL below.
(URL: https://www.remit.co.jp/kaigaisoukin/exchangeratecommission/commission/)
The maximum amount that a customer can receive per remittance, the total amount per certain period,
and the maximum number of transactions per certain period are determined separately by the Company.
For details, please check the URL below.
(URL: https://www.remit.co.jp/kaigaisoukin/service/flowindividual/)
If a customer has applied to receive a money transfer, the customer may log in to the Company’s Website
and check the status of the receipt of money transfer on the screen designated by the Company.
Customers agree that the Company may disclose the customer’s information to Correspondent in relation
to receiving a money transfer (i) for the purpose of providing the Services to the customer, (ii) for the
purpose of conducting joint marketing within the scope permitted by law, or (iii) due to policies to preventmoney laundering, funding of terrorism, and other legal or administrative requests. In addition, customers
agree that, for the purposes stated above, Correspondent may share said information with other
Correspondents, its parent company or its affiliates (including those not incorporated in Japan).
The Company and Correspondent shall not be in any way liable for any losses or damage resulting fromthe handling set forth in the preceding paragraph except in cases where there is willful misconduct orgross negligence on the part of the Company or Correspondent.

Article 44. (Foreign Exchange)
1.
2.

Receipt of money transfers shall be made in Japanese yen.
The conversion rate from local currency into Japanese yen of the money to be received shall be theexchange rate set by Correspondent at the time when the money transfer application is made by the party
requesting the money transfer, and conversion shall take place using this rate.

Article 45. (Termination)
The Company may terminate a transaction even after the payment concerning the receipt of the money transfer
has been made if there is an error or discrepancy in the concluded Receipt Agreement. In such case, thecustomer shall return such money to the Company upon request.
Chapter 4 (Matters under the Payment Services Act)
Article 46. (Matters Concerning Prevention of Misidentification as Foreign Exchange Transactions Performedby Banks, etc.)
The customer shall use the Services upon fully understanding and acknowledging the following items:(1) the Services are not foreign exchange transactions conducted by banks, etc.;(2) the services do not entail the acceptance of deposits, savings or installment savings, etc. by theCompany;(3) the Services are not subject to the payment of insurance proceeds pursuant to Article 53 of the Deposit
Insurance Act (Act No. 34 of 1971 and including subsequent revisions) or Article 55 of the Agriculturaland Fishery Cooperation Savings Insurance Act (Act No. 53 of 1973 and including subsequent
revisions);
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Article 47. (Contents of Agreement under the Terms and Conditions)
1.
2.
3.
4.
5.

6.

7.

The maximum amount of international money transfer handled by the Company shall be 1,000,000 yen
per remittance.
The standard performance period for international remittances made by the Company shall be as set forthin Article 33.5.
The amount of fees, remuneration or expenses to be paid by the customers or the maximum amountthereof, or the method of calculation thereof, shall be as set forth in Articles 28-2.6, 38 and 43.2.
If the international money transfer is made in an amount indicated in a foreign currency, the amount shallbe converted into Japanese currency by the calculation method set forth in Articles 37 and 44.
The agreement executed between the customer and the Company pursuant to the Terms and Conditions(hereinafter referred to as the “Agreement”) shall have no fixed term. The Agreement shall terminate
when the membership registration is canceled.
In the event of termination of the Agreement set forth in the Terms and Conditions, the handling shall be
as follows:(1) if the Agreement terminates, the handling shall be as set forth in Article 21.
(2) if a money transfer agreement is cancelled, the handling shall be as set forth in Articles 36 and 39.
(3) if a Receipt Agreement is cancelled, the handling shall be as set forth in Article 45.
The Company is a type 2 funds transfer service provider, the calculation period for the type 2 funds transfer
business that the Company operates is one week, and the deadline for deposit is three business days.

Article 48. (Performance Security Deposit System)
1.

2.

3.

In accordance with the provisions of Article 43 of the Payment Services Act (Act No. 59 dated June 24,2009 and including subsequent revisions), the Company shall take the following measures to preserve a
performance security deposit of a value equivalent to or greater than the amount calculated bymultiplying the sum of the money transfer reserve deposited in the money transfer reserve accounts andthe amount of the money transfer received by the multiplier in Article 11, Paragraph 6 of the Cabinet
Office Ordinance on Funds Transfer Service Providers as expenses for refund procedures in order toprovide security for the obligation to refund the money transfer reserve to the customers and theobligation to pay the money transfer received to the customers. If the Company is unable to pay any of
its obligations, a party requesting a money transfer shall have priority over the Company’s othercreditors to receive repayment from the performance security deposit (hereinafter referred to as the“right of claim for refund”).
(a) conclusion of a payment guarantee agreement with Aozora Bank, Ltd.;(b) Conclude of payment guarantee agreement with Resona Bank, Ltd.
(c) conclusion of a performance security deposit preservation agreement with SBI Life Insurance Co,Ltd.;(d) deposit of a performance security deposit with the Tokyo Legal Affairs Bureau.
The customer shall retain the right of claim for refund in the International Money Transfer Service until
the money transfer recipient actually receives the money transfer. After said money transfer recipient
actually receives the money transfer, the customer may not exercise the right of claim for refund. Further,
the right of claim for refund in the International Money Transfer Receipt Service shall belong to thecustomer.
If any event stipulated in Article 59, Paragraph 2 of the Payment Services Act occurs, the customer may
receive a refund of the performance security deposit by taking the refund procedures set forth in the same
Article.
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4.

If the event in the preceding article occurs, the money transfer recipient in the International Money
Transfer Service cannot receive the money transfer. If the event in the preceding paragraph occurs andrefund procedures are taken after the money transfer recipient in the International Money Transfer Service
receives the money transfer, the customer shall return the amount equivalent to the performance security
deposit to the Company.

Article 49. (Contact for Inquiries, Complaint Processing Measures and Dispute Resolution Measures)
1.

2.

Inquiries and comments concerning the Services are accepted using the following contact information.
Address: SBI Remit Co., Ltd., Customer Center
4F Sumitomo Fudosan Otowa Bldg., 2-9-3, Otsuka, Bunkyo-ku, Tokyo, 112-0012
Tel: 03-5652-6759
E-mail: support@remit.co.jp(Weekdays) 9:00 - 18:00
The Company has implemented the following complaint processing measures and dispute resolution
measures under the Payment Services Act. The following external organizations are available forcomplaints and disputes concerning the money transfer business operated by the Company.
(1) Complaint Processing Measures
Japan Payment Service Association Customer Hotline Tel:03-3556-6261
The process used by the Association to handle inquiries and complaints can be found at the URL below.
(URL: http://www.s-kessai.jp/consumer/giftcard_prica_netprica/funds_consumer_inquiry_cg.html)(2) Dispute Resolution Measures
Tokyo Bar Association Dispute Resolution Center Tel:03-3581-0031
Daiichi Tokyo Bar Association Arbitration Center Tel:03-3595-8588
Daini Tokyo Bar Association Arbitration Center Tel:03-3581-2249
End of text
Established, December 13, 2010
Amended, April 17, 2012
Amended, April 1, 2014
Amended, June 13, 2014
Amended, February 18, 2016
Amended, May 26, 2016
Amended, June 23, 2016
Amended, October 20, 2016
Amended, May 18, 2017
Amended, March 1, 2018
Amended, January 23, 2019
Amended, March 30, 2020
Amended, December 8, 2020
Amended, May1, 2021
Amended, May 17, 2022
Amended, October 14, 2022
Amended, March 30, 2023
Amended, October 30, 2023
Amended, January 31, 2024
Amended, March 28, 2024
Amended, August 1, 202423