20

The AI-driven Smart eBike
User's Manual(Version: en 1.0)

Table of Contents
1
1.1
1.2

2
2.1
2.2

2.3
2.4

3
3.1
3.2

3.3

3.4
3.5
3.6
3.7
3.8
3.9

4
5
5.1
5.2
5.3
5.4
5.5
5.6

6

Safety Declaration

P03

Battery and Charger

P05

Important Safety NoticeBattery and Charger

Instructions for Unboxing
ebii 20 Accessories

Introduction of the ebii 20 Body

Speciﬁcations of ebii 20

P03

P06

P06

P07

P07

P08

Preparing for the First Ride on ebii 20 P09
Mount the Reﬂector Panels
Adjust the Stem

P09

P10

Adjust the Brake Levers

P10

Assemble Both the Pedals

P11

Adjust the Height of the Saddle

P10

Charge the Battery

P11

Set the Password

P14

Register Your ebii 20

P12Check the QR Code of the Product Serial Number P16

Start ebii 20

P16

Ride ebii 20

P17

About the Brake

P17

Manually Adjust the Power Assistance Force

P17

Instructions for Using Lights
Dashboard Display

Activate the Assistance Mode

The Limit of Power Assistance Power

Lock ebii 20

P17

P17

P18

P18

P18

7
8
9

Anti-theft Warning

P18

Warning Radar

P18

Check Battery Level of ebii 20

P19

10 About Other Functions of ebiiGO App P20
10.1

ebiiRide-Destination

10.3

Conﬁrm / Search the Location of ebii 20

10.2
10.4

P20

ebiiRide-RouteP21

Conﬁrm the status of Network Service

P24

11 About the Battery

P23

P24

11.1

Charge the Battery

P24

11.3

Install the Battery

P26

11.2
11.4

Remove the Battery
Power Sharing

12 Product Repair & Maintenance
12.1

Maintenance

12.3

Cleaning

12.2
12.4

RepairBattery Information

13 Product Warranty Statement
13.1

Limited Warranty Coverage

13.3

How to Obtain the Warranty Services

13.2
13.4

Warranty Exclusions
Terms of Warranty

P25
P26

P27
P27
P27

P27

P28

P29
P29

P30

P31

P32

1

1.1

Safety Declaration
Important Safety Notice
1.1.1

Dear customer, please read all the instructions before using the ebii 20 (hereinafter referred toas the Product, ebii 20).

Product Name : Electrically Power Assisted Bike
Model : ebii 20
1.1.2

Please wear a helmet while riding the ebii 20.

1.1.4

Due to the interconnection of the handlebar, brake, and steering system of the ebii 20, please

1.1.3

1.1.5

1.1.6
1.1.7

The ebii 20 is limited to a single rider only, not allowed to carry passengers.

grip the handlebar tightly with both hands while riding. Never ride the ebii 20 with a single hand.

It’s required to conform to the state traﬃc regulations while riding the ebii 20, and also mountthe accessories compliant with state regulations. (For example, the reﬂector panel compliant
with state regulations.)

Once the ebii 20 is damaged or partially immersed in water, be sure not to use it anymore.

The ebii 20 can only be cleaned with mild detergent and slightly wet cloth. Be sure not to use
solvent on it. However, for the areas of screen, buttons and charging port, use a dry cloth toclean, avoid moisture inlet.

1.1.8

Children are prohibited from playing with the ebii 20, or cleaning and maintaining it without the

1.1.9

While using the ebii 20, please keep your hands away from all the moving components.

supervision of adults.

1.1.10 The ebii 20 is equipped with Bluetooth. Even when the Bluetooth is disconnected, the productcan still be used normally.

1.1.11 The ebii 20 includes a replaceable battery. It’s required to remove the battery before disposal.
1.1.12 The suggested environment for using the ebii 20 is 5-40 degrees Celsius with a maximum load
capacity of 120kg (including the ebii 20).

1.1.13 The ebii 20 isn’t for pedaling and riding with high intensity.

1.1.14 While operating the ebii 20, the A-weighted Sound Pressure Level for the rider’s ears is less than
70db(A).

1.1.15 After riding the ebii 20 for a long time, the systems of brake, electronic control and motor may
generate higher temperatures. Please do not touch them before cooling down.

1.1.16 The ebii 20 is designed for riding on asphalt roads or pavements. Please do not ride on
non-asphalt or poorly paved roads.

1.1.17 The handlebar of the ebii 20 is not adjustable. Please do not reﬁt it arbitrarily.

31.1.18 It’s not allowed to mount any trailer on the ebii 20. Please do not reﬁt it arbitrarily.

1.1.19 It’s not allowed to mount any child seat on the ebii 20. Please do not reﬁt it arbitrarily.

1.1.20 Please do not disassemble the front and the rear wheels of the ebii 20 by yourself. If any

maintenance or adjustment is required, please contact our company and/or the qualiﬁed suppliers
authorized by our company for further maintenance.

1.1.21 Please do not adjust the belt tension by yourself. If any maintenance or adjustment is required,please contact our company and/or the qualiﬁed suppliers authorized by our company for further
maintenance.

1.1.22 Reﬁtting the ebii 20 or changing any parts of the ebii 20 arbitrarily will lead to the invalidation of thewarranty. For your safety while riding the ebii 20, if any parts are required to be replaced, pleasecontact our company and/or the qualiﬁed suppliers authorized by our company for further
maintenance.

The company isn’t responsible for any legal and safety issues caused by your arbitrary reﬁt orchange of any parts.
Warning :◆Individuals who are physically, perceptually or mentally handicapped or those who lack riding experienceor knowledge are not eligible to ride the ebii 20 unless under the supervision or instructions of someone
responsible for their safety.

◆

The ebii 20 is for the intended use depicted in this user manual only. Please do not use any accessories◆

Please do not use the ebii 20 in environments with aerosols (sprays) or anywhere transporting oxygen.

not recommended for this product.

◆

Caution: Fire and burn risk. Please do not place the ebii 20 (including the battery) close to any open ﬂame

and/or in any place with high temperature

4

1.2

Battery and Charger
1.2.1

Please consider all the information below while taking care of the battery and its charger.

Warning :◆◆◆◆Put the battery out of reach of children and pets.

Do not place the battery and charger close to water and ﬁre.
Do not drop or crash the battery and charger.

Only use the charger provided with the ebii 20 or charge with backup/ replaceable charger provided by

the oﬃcial distributor.

◆
◆
◆
◆
◆
◆

Please do not use the battery or charger for other purposes not mentioned in this manual.
Be sure not to connect the battery terminals with each other.

While charging, please do not cover the battery or charger, nor place any objects on the battery or charger.
While charging, please do not leave the battery or charger unattended.

Once any strange odor or smoke is spotted, please disconnect the charger and the battery immediately.

Under the rare circumstance of battery on ﬁre: Please do not try to extinguish the ﬁre with water. Instead,use a large amount of sand to cover the ﬁre and call the ﬁre emergency services immediately.

◆

During charging, it’s required to avoid touching the battery and charger. The charger may get heated

while charging the battery.
Notice :◆Once the lifespan of the battery expires, it should be treated as hazardous waste material. It should not be

disposed of with regular household waste. Please ask the distributor for suggestions on proper battery
disposal.

Please retain this manual properly and actually follow the instructions in this manual.

5

2

2.1

Unbox your ebii 20

Instructions for Unboxing

You can follow the instructions on the paper carton to complete the unboxing of ebii 20.
(1)Remove the buckles on the four sides of the carton, six in total.

(2)Lift and open the carton from the adjacent side. You can take out ebii 20 accordingly.

(3)The carton base after unboxing can be used as the exclusive stand for ebii 20.

(4)For a complete unboxing tutorial, please refer to:https://ebii-service.acergadget.com/service.php?route=16

2.2

ebii 20 Accessories

The accessories coming with ebii 20 include:

5mm hex key x 1

4mm hex key x 1

Open-end wrench x 1

Power transformer x 1(set)Charging cable x 1*A suitable charging cable will be provided
subject to the diﬀerent sales territories.

Front reﬂector panels (silver white) x 1(set)Rear reﬂector panels (red) x 1(set)Side reﬂector panels (silver white) x 2(sets)

2.3

Introduction of the E-Bike Body
Grips

Front Reﬂector Panel

Odometer

SaddleBrake Lever

Seat Post

Head Tube

Rear Reﬂector Panel

Head Lights

FramesRear Light/ Radar

Front Fork

Rear mudguard

Front mudguard
Battery
LatchSide Reﬂector
Panel

Battery andSide Light

Rear Wheel(Run-ﬂat Tire)
Rear Hydraulic Dis
Belt

E-Bike Modelebii 20

Front Wheel(Run-ﬂat Tire)

Stand

Length (mm)1578

Chainwheel

Crank/ Pedals

Width (mm)552

7Front Hydraulic DiscSide Reﬂector Panel

Height (mm)1024

Tare Weight (kg)
23.5

2.4

Speciﬁcations of ebii 20

Width of Handlebar
Brake

Lighting

Controller
HMI

Frame
Drive

Maximum Assisted Speed
Motor

Motor TorqueBattery

Charging Time
WheelsWidth of Tire

Speciﬁcations of ebii 20
55 cm

160 mm Hydraulic Disc Brakes
Front/ Rear/ Side light

48V CAN Bus ‒ Automatic Assistance Control
8x8 LED Dot-Matrix
Aluminum Alloy
Single Speed

25 km / hour (20 mile/hour) *1
250W Hub Motor
40 Nm

460W Removable Lithium-ion Battery

Power Charged from 0 to 100% within 2.5 hrs *2
20 x 2.35 inch Puncture-proof Tires
55 mm*1：Please do not change the control device of the maximum riding speed.

*2：The time may vary due to factors such as battery usage and charging habits of diﬀerent users.

8

3

3.1

Preparing for the First Ride on ebii 20
Mount the Reﬂector Panels

After fastening the front reﬂector panel and the holder with screws, mount and fasten the holder tightly
onto the handlebar.

After fastening the rear reﬂector panel and the holder with screws mount and fasten the holder tightly
onto the seat post.

Mount and fasten the side panels tightly onto the spokes of the front and rear wheels.

The reﬂector panels are designed to receive and reﬂect light, helping you be seen and recognized whileriding the ebii 20.

9

3.2

Adjust the Stem

3.3

Adjust the Brake Levers

3.4

Adjust the Height of the Saddle

To reset the stem, make sure that the centerline of the stem aligns with that of the front wheel.
Fasten the stem screw using the 5mm hex key, with the recommended torque between 6~8 Nm.
Apply a small amount of lubricating oil when tightening the screws to reduce friction during fastening.

Adjust the brake levers on both right and left sides to an appropriate location and fasten the screws withthe 4mm hex key, with the recommended torque between 6~8 Nm. Apply a small amount of lubricating oil
when tightening the screws to reduce friction during fastening.

You can measure your own inseam and adjust the saddle height based on it. After loosening the clamp
screw, adjust the saddle to an appropriate height for your legs to step on the ground while straddling andthen fasten the clamp screw tightly. The recommended torque is between 6~8 Nm. Apply a small amount of
lubricating oil when tightening the screws to reduce friction during fastening.

Notice :1. If there’s a radar installed on your ebii 20, the ﬁxation of the radar relies on the positioning after pushing down the clamp of seat post to set
the screw. Therefore, please do not loosen the securing screw of the radar while adjusting the saddle height to avoid radar swaying.
2. Please ensure the seat post is inserted in the seat tube by at least 10 cm.

3. You can adjust the saddle height based on your personal needs, but do not pull the seat post out beyond the minimum depth.
10

3.5

Assemble Both the Pedals

The pedals are designated for the left and right sides. Please follow the instructions on the pedal to separately
assemble the pedal onto the left and right cranks with the open-end wrench. Apply a small amount of
lubricating oil when tightening the screws to reduce friction during fastening.

For a complete tutorial, please refer to:https://ebii-service.acergadget.com/service.php?route=1

3.6

Charge the Battery
3.6.1
3.6.2
3.6.3

Before shipping the product, the battery is set as transportation mode, in which the battery
isn’t able to supply the power to ensure a safe delivery of the product.
For the ﬁrst ride, please remove the cover of the battery, insert the charger into the charging
port, and then plug it into a 100V~240V power outlet to charge the battery.
Activate the battery and the entire power supply system.

11

3.6.4
3.6.5

When charging for the ﬁrst time, it’s recommended to charge for 2-2.5 hours to have the battery
fully charged.
During charging, the LED circle around the battery will display the current charging status. While
the LED circle is displayed in color green, it shows that the battery has been charged to 100%.

(Battery at 100% capacity)
3.6.6

3.7

The battery performance will get steadier after several charge and discharge (during the riding
process) cycles.

Register Your ebii 20
3.7.1
3.7.2

Before riding the ebii 20 for the ﬁrst time, please complete the registration process for ebii 20 owners
by following the steps below. Only after completing the registration can you use the complete ebii 20
functions.
Download ebiiGO App and make sure that the Bluetooth of your smart phone is activated.
iOS ：https://apps.apple.com/tw/app/ebiigo/id1670833847

Android ：https://play.google.com/store/apps/details?id=com.acer.ebiigo

3.7.3
3.7.4

Open ebiiGO App
Login in ebiiGO App (If you don’t have an Acer ID account, please complete the registration before
logging in).

12

3.7.5

Please follow the instructions on the App screen to complete the analysis of your riding habits.
The analysis results will be used as the default electrical power assistance settings for ebii 20.

3.7.6

Select“Add Your First Bike!”

3.7.7

Please follow the instructions, and select：”Scan QR Code”to scan the QR Code on the exclusive
product serial number of the ebii 20 keychain. ebil 20 will start pairing with your phone.

13

3.7.8Press the left button on the handlebar according to the App instructions to complete thebinding procedures for ebii 20 E-Bike owners.

For more ebiiGO App functions, please refer to Chapter 10,“About the Other Functions of ebiiGO App”.

3.8

Set the Password
3.8.1

After completing the binding procedure for ebii 20 E-Bike owners, you can set a 4-digit password.
If the Auto-Unlock function of ebiiGO App is disabled, you can unlock ebii 20 manually with the
password you have set.

14

3.8.2

When ebii 20 is locked and the kickstand is raised, please enter the 4-digit password to unlock it.
Each press of left button will switch to a diﬀerent digit (0~9). After selecting a digit, press rightbutton to input the next digit. Repeat the process four times to enter the complete password.

1 indicator appears

Enter the ﬁrst-digit password

3.8.3

2 indicators appear

Enter the second-digit password

3 indicators appear

Enter the third-digit password

4 indicators appear

Enter the fourth-digit password

If you want to check the password for manually unlocking ebii 20, please click on the central ebii 20
Icon in the ebiiGO App to enter Bike Control. Enable Anti-theft Protection in Bike Control/Security toview the four-digit password you previously set.

15

3.9

Check the QR Code of the Product Serial Number

4

Start ebii 20

You can check the QR Code of the product serial number anytime in ebiiGO App/Bike Management.
You can also retain this QR Code through the sharing mechanism.

When you have your smartphone with you and keep the ebiiGO App logged in, simply approach your ebii 20.
It will automatically unlock (the dashboard will display the batter capacity of ebii at this time), allowing you
to start your ride.

Lock ebii 20, Lock symbol displayed.

Unlock ebii 20, current battery level displayed.

If you don’t have your smartphone with you, you can manually enter the 4-digit password with the rightand left buttons on the handlebar to unlock ebii 20 and start riding.

16

5

5.1

Ride ebii 20

Instructions for Using Lights

5.1.1
5.1.2
5.1.3
5.1.4

5.2

About the Brake
5.2.1
5.2.2
5.2.3

5.3

5.4

When you unlock ebii 20 and raise the kickstand, the front circular lights will automatically turn on.
The front and rear lights will be automatically controlled by a light sensor to determine whether toturn on.
When the circular light or head light turns on, you can press and hold the left button to switch
between the head light or circular light.
After manually switching head light/circular light, the automatic control function by the light sensor
will be turned oﬀ till the next start.

Please get familiar with the brake system of ebii 20. The brake system of ebii 20 is constructed as
braking the front wheel with the left brake/ braking the rear wheel with the right brake.
While riding ebii 20 on rainy days or on wet roads, riders should slow down for an extended braking
distance to ensure the riding safety.
Prolonged, continuous pressing of both front and rear brakes may lead to high temperatures,
potentially reducing the eﬀectiveness of the brakes due to continuous friction between the brakediscs and calipers. Please avoid this behavior.

Dashboard Display

When you start riding ebii 20, the current speed will be displayed on the dashboard, and automaticallyincrease or decrease the power assistance force based on your riding habit and the road slope.

Manually Adjust the Power Assistance Force

5.4.1 If you need to increase the power assistance force while riding the ebii 20, gently press the
button on the right of the handlebar. Each press will incrementally raise the assistance level, reaching
the maximum assistance power level.

Increase Assistance Power

Increase Assistance Power up to
the Maximum Limit.

175.4.2

If you need to decrease the power assistance force while riding the ebii 20, gently press the buttonon the left of the handlebar. Each press will decrease the assistance force by one level, until
reaching the minimum assistance power level.

Decrease Assistance Power

5.5

Activate the Assistance Mode

5.6

The Limit of Power Assistance Power

6

Lock ebii 20

7Anti-theft Warning

8

Warning Radar

Decrease Assistance Power until
the Minimum Limit.

While riding without pedaling or pushing the ebii 20, press and hold the button on the right handlebar
for three seconds to activate the assistance mode. ebii 20 will oﬀer the assistance power with maximum
speed not exceeding 6 km/hr, allowing you to easily push ebii 20 forward.

In compliance with regulations, when riding ebii 20 and reaching a speed of 25 km/hr, electric assistancepower will no longer be provided.

When the kickstand is raised or ebii 20 remains still for over ﬁve minutes, ebii 20 will automatically enter
lock mode.

ebii 20 will automatically activate the anti-theft function. If ebii 20 is used without authorization, it will
make sounds to alert you.

When the ebii 20 is loaded with the battery and the kickstand is raised, the radar will automatically activate
the sensor. If the radar detects an object approaching rapidly from the rear with a higher relative speed, thebuzzer of ebii 20 will make warning sounds to alert you.

18

9

Check Battery Level of ebii 20

You can check the battery level through the dot-matrix display on the stem to check the battery level,or through ebiiGO App.

Battery Level(The Battery Level Displays on the Stem of ebii 20)(The Battery Level Displays on ebiiGO App)
When the low battery indicator appears and ﬂashes, please charge ebii as soon as possible.

19

10

About Other Functions of ebiiGO App

10.1 ebiiRide-Destination

10.1.1 Tap“Destination”

10.1.2 Enter the name of the destination you’d like to go in the search column.

10.1.3 ebiiGO App will plan the route to the destination and provide three power assistance suggestion
modes based on your riding habits and the distance to the destination. You can choose any one of thefollowing modes:(1)Boost mode : Acceleration mode. During the ride, the system will provide more assistance to help youreach your destination quickly and eﬀortlessly. However, this mode will consume more power.
(2)My ebii mode : Standard mode. During the ride, the system will provide standard assistance, allowing
you to comfortably reach your destination.
(3)Eco mode: Energy-saving mode. During the ride, the system will provide less assistance, allowing you
to smoothly reach your destination. With this mode, ebii 20 will have the longest battery life.

2010.1.4 Tap“Go”button to start riding.

10.2 ebiiRide-Route10.2.1 Tap ”Route”.

21

10.2.2 According to the instruction of the App display, you can plan multiple destinations during a ride.

10.2.3 App will provide you with three suggested power assistance modes based on your riding habits
and the distance to the destination:
Boost mode / My ebii mode / Eco mode.
10.2.4 Tap“Go”button and start riding

22

10.3 Conﬁrm / Search the Location of ebii 20

If you want to conﬁrm the location of your ebii 20, you can select Find Bike, and ebiiGO App will display thelocation based on the network service status of ebii 20.

Subscribed to Network Service : The current location of ebii 20 will be displayed on the screen. After
pressing the button, the location of ebii 20 will be updated immediately.
◆ Network Service Expired : The screen will show the location of ebii 20 based on the last connection withthe ebiiGO App.
◆If you want to locate your ebii 20 and the bike is within the range of network or Bluetooth connection, you
can select the button on the screen. ebii 20 will make sounds to help you locate it more easily.

10.4 Conﬁrm the status of Network Service

If you want to conﬁrm the status of ebiii 20 network service, you can select eSIM in ebiiGO App/Bike tocheck the status of Network Service.

◆◆

If it displays as Subscribed, the network service is currently active.
If it displays as Expired, the network service has ended.

If you want to activate the network service, you can select the button at the bottom of the screen to
independently pay and activate the network service with the service provider.
23

1１ About the Battery
11.1 Charge the Battery

11.1.1 Use the proper charger provided by the company or authorized distributor only.
11.1.2 You can charge the battery by either installing it on ebii 20 or removing it for charging.

11.1.3 While charging, please open the battery cover, insert the charger into the charging port, and plug
it into a 100V~240V socket to charge the battery.
11.1.4 11.1.4 While charging, the LED circle around the battery will indicate the current charging progress.
If the LED circle turns green, it shows that the battery is fully charged to 100%.

(Battery Level<2.5%)(Battery Level 100%)

11.1.5 While charging, the transformer indicator will also change according to the charging status.
Transformer Indicator Status

Explanation

Red light remains on.

Charging is in progress.

Red light ﬂashes.

Abnormal charging. Please remove the plugand reconnect to attempt charging again.

Green light remains on.

Charging is complete.

2411.2 Remove the Battery

11.2.1 Hold the battery under the frame to ensure that it won’t drop while unlocking.

11.2.2 Insert and turn the key counterclockwise to unlock.

11.2.3 Toggle the snap switch of the battery under the frame.

2511.2.4 Remove the battery.

11.3 Install the Battery

11.3.1 Install the battery following the reverse procedure used for removal.
11.3.2 Tilt the front wheel stem, align the charging end of the battery with the slot on the E-BIKE frame.
11.3.3 After slantingly placing the battery into the frame, push the front end of the battery into the frame(you will hear a“click”when it is correctly installed).
11.3.4 Turn the key to lock.
11.3.5 Remove the key

11.4 Power Sharing

The battery of ebii 20 provides two charging ports of USB Type C for the charging of phones,
laptops and tablets. The USB Type C charging port labeled with the PD symbol oﬀers 60W (PD3.0)
fast charging. The other charging port of USB Type C provides 10W (5V/2A) charging.

26

12

12.1

Product Repair & Maintenance
Maintenance12.1.1 The front and rear tires of ebii 20 do not require inﬂation. Please check the disc, caliper thickness
and tire tread depth every 1000km of riding. Additionally, regular check for any deviation in thefront and rear tires due to accumulated riding time. If replacement parts are needed, pleasecontact the company and/ or the qualiﬁed supplier authorized by the company for parts replacement.

12.1.2 The parts of ebii 20 may be worn out due to the load weight and accumulated riding time. If the parts

have exceeded their service life, there is a risk of malfunction, leading to potential accidents or injuries.
Please schedule regular inspection and maintenance for ebii 20 through the company and/or thequaliﬁed supplier authorized by the company.
Parts that may be worn out include:
1.Tubes

2.Saddle and Seat Post

3.Frame and Front Fork
4.Tires and Wheels Sets
5.Pedals and Cranks
6.Discs and Calipers

12.2

Repair

7.BeltPlease do not repair the product by yourself, as opening or removing the casing may expose you todangerous electrical voltages or other risks. Please contact the company and/or the qualiﬁed supplierauthorized by the company for the inspection and repair service.
12.2.1 When the product Casing is damaged

12.2.2 If there are noticeable performance abnormalities during product use, indicating the need for repair.
12.2.3 If the product still fails to operate normally under the circumstance of following the operation
instructions.

12.2.4 Any adjustments or replacements should be completed by trained technicians using appropriate tools.
12.2.5 Please ask the company and/or the distributor authorized by the company for detailed information
about E-Bile technical maintenance and related supports.

12.3

Cleaning

12.3.1 The product is required to have general maintenance and cleaning to keep the best performance andsafety of the ebii 20.

12.3.2 Please use soft cloth or a brush to clean and use the minimum neutral detergent to wipe oﬀ dirt. Afterandthat, dry the ebii 20 with clean soft cloth. Please use only dry cloth to clean the screen, button keys

27

Warning :◆While cleaning, do not use a high-pressure hose or an air hose. Either of them will force water to go into◆

Please do not use excess water to clean the parts of the ebii 20. If water goes into the internal electronic

the electronic component, probably resulting to a malfunction or defection.
components, it may lead to malfunction or other problems.
Notice :◆Do not use non-neutral detergent. Non-neutral detergent may cause material deterioration, discoloration,

distortion and scratches.

12.4

Battery Information

12.4.1 Please charge the battery by following the instructions. Please charge the battery in the environmentof 0 to 45°C and no direct sunlight.

12.4.2 If you expect to store the device for a long time, please store the product in the environment of:(1)1 month: -20°C~50°C, humidity ≦ 80% ;(2)3 months: -20°C~45°C, humidity ≦ 80% ;(3)12 months: -20°C~25°C, humidity ≦ 75%.

(4)Additionally, in a well-ventilated area. Avoid exposure to intense sunlight, high temperatures, andhigh humidity to decrease the self-discharge rate of the battery.

12.4.3 Please do not have the battery fully discharge for a long time; it may result in the deformation anddamage of the battery. It’s suggested to check the battery and charge the battery to the level around
50% every six months.

Warning :◆Incorrect handling of the battery may lead to explosions. Please do not take the battery apart or dispose◆

Avoid short-circuiting, crushing, puncturing or causing any other damage to the external contacts.

of it in ﬁre.

◆While disposing of the electronic device, please do not treat it as regular waste. To reduce the pollution

and ensure the protection for the global environment, please recycle the product. If you need more
information regarding the regulations of Waste Electronics and Electrical Equipment (WEEE),
please visit www.acer-group.com/public/Sustainability

28

13

13.1

Product Warranty Statement
Limited Warranty Coverage

13.1.1 The product warranty statement (hereinafter referred to as the“Warranty Statement”) provides

consumers (hereinafter referred to as“consumers”or“you”) with speciﬁc rights and remedies forthe products of Acer Gadget. Please read this document carefully. If you make claims or requests
based on the Warranty Statement, you will be considered to have understood and accepted thecontent of the Warranty Statement. You may have rights and remedies diﬀerent from those statedin the Warranty Statement against the manufacturer who sold you the product, unrelated to Acer
Gadget, but Acer Gadget will not restrict such rights.

13.1.2 Unless otherwise speciﬁed in the Warranty Statement, Acer Gadget guarantees that the productand the original parts and components in the product, during the warranty period speciﬁed in the

Warranty Statement, will be free from material and/or craft defects under normal usage conditions.
When the product’s outer carton or security seal is damaged, you should refuse to accept the

product and notify the vendor from whom you purchased the product. If you accept the productwith damages outer carton or security seal, it indicates your agreement that the product is notcovered by the warranty. accept the product isn’t applicable to the warranty. However, this does
not limit or exclude your other legal rights.

13.1.3 If you make a claim or request based on the Warranty Statement, Acer Gadget has the right tochoose to repair or replace any defective product or part using new or factory-refurbished parts. If
Acer Gadget choose to use factory-refurbished parts or products, they will have the same perfor-

mance characteristics as ordinary parts. All replaced components and products under the Warranty
Statement become the property of Acer Gadget.

13.1.4 The warranty period of the product starts from the date of the consumer’s initial purchase of the
product “Purchase(Date”). If the consumer cannot provide the original valid purchase invoicecorresponding to the product, the warranty period of the product will commence from the manufacturing date corresponding to the serial number of the device (according to the record of Acer
Gadget).

13.1.5 Warranty services will be carried out in the primary language used in the county/region where theservice request is made. Warranty repair and maintenance services involved in system language
aspects (such as software, user interface) may not be performed in any language other than the
primary language used in the country/region where the service request is made.
13.1.6 The warranty is only applicable in the country where you purchase the product.
13.1.6.1 The warranty service process may vary in diﬀerent countries.

13.1.6.2 Partial warranty services or accessories may not be available in all countries.
13.1.6.3 Fees or restrictions in warranty may be generated in some countries.

13.1.6.4 You may be required to oﬀer related purchase documents, such as proof of purchase, tax
payment certiﬁcate, or invoice to carry out the warranty services.
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13.2

Warranty Exclusions

Acer Gadget does not guarantee uninterrupted or error-free operation of this product. Any technical orother supports provided during the warranty period, such as assistance with operational procedures,product settings and information issues through phone consultations, can be obtained without

presenting any service manual. The warranty service only covers malfunctions or abnormalities that
occur during warranty period and under normal usage operation.
13.2.1 Exclusions

The Warranty Statement does not apply to:

13.2.1.1 Any products not manufactured by Acer Gadget, or not sold through distributors
authorized by Acer Gadget.

13.2.1.2 Any product damaged or defected for the following reasons:(1)Use the product beyond any normal expected purposes, including but not limited tousing the product not in accordance with the accompanying product manual, or damage
or abnormalities resulting from misusing or other human factors;(2)Modify the product, including but not limited to changing the control device for maximum riding speed, using components not manufactured and/or sold by Acer Gadget;(3)Services or repair provided by anyone other than Acer Gadget or an authorized service
provider of Acer Gadget;(4)Improper transportation or packaging while delivering the product to Acer Gadget or
the authorized service providers of Acer Gadget; or improper installation of third-party
products.

(5)Improper charging, storage, or operation, including but not limited to violating the

product user manual, exceeding speciﬁed load limits, using on stair, wall or wayside, orany extreme sports or exhibitions use.

(6)Accidents, collisions, obstacles jumping, racing, ﬁre, immersion in water, high-pressure
water spraying, freezing, earthquakes, dropping oﬀ, severe oxidation, or corrosion ofchemical solvent. Pest damage, such as rodents, cockroaches, ants, and geckos, and otherinsect infestations.

13.2.1.3 Any losses or damages of data, software, programs or mobile storage devices. You areresponsible for preserving (backing up) any data, software, programs or mobile storage

devices. Please note that Acer Gadget may choose to replace the product submitted forwarranty service with re-manufacture products of equal quality. Therefore, any datastored on the original products may be permanently unrecoverable.

13.2.1.4 Expendable parts and component, which are required to be replaced regularly during thenormal usage of the product.

13.2.1.5 Orderly wear and tear of the product and its parts and components.

13.2.1.6 Malfunction or damage resulted from improper transportation or movement after
installation.

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13.2.2 Warranty Limitations and Disclaimers

13.2.2.1 You understand and agree that this warranty is only applicable to the original ebii 20

owner, non-transferable, and Acer Gadget is liable for the limited warranty responsibilities

for the warranty services stated in the Warranty Statement. Under any circumstances, Acer
Gadget is not responsible for any direct, incidental or consequential damages, including
but not limited to compensation for property damage or economic loss. And yet, thisclause does not exclude or limit Acer Gadget’s liabilities for the following: (i) Death or

personal injury caused by the negligence of Acer Gadget; (ii) Fraud or fraudulent misrepresentation; (iii) Liability that cannot be limited or excluded according to applicable laws

13.3

and regulations.

How to Obtain the Warranty Services

13.3.1 Please visit https://www.acergadget.com/zh-TW/pages/維修服務支援

You may need to show other documents in some countries, such as proof of purchase or certiﬁcateof import.

13.3.2 Before sending for repair, please make sure that you have fully backed up the data and removed
any personal, conﬁdential or proper data stored in the product. Acer Gadget doesn’t guaranteethat any data, software or program installed in the product can continue to be reserved after the

repair of the product. Acer Gadget isn’t responsible for recovering such data, software or program,either. You should bear the responsibility on yourself for the permanent loss, damage or misuse of
the data, software or program.

13.3.3 Please pack the product with the original packaging. During the transportation, only the original

packaging can provide better protection to the product. If there’s any improper packaging of the
product, Acer Gadget won’t be liable for any damage occurred during the transportation.

13.3.4 Apart from the clearly deﬁned content in the Warranty Statement, you shouldn’t rely on any otherdeclarations, guarantee or statements. Acer Gadget doesn’t authorize any third party such as Acer
Gadget distributors or agents, or employees to modify the content of the Warranty Statement.

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13.4 Terms of Warranty

13.4.1 For the original ebii 20 owner, our company oﬀers the services starting from the date of purchase:
Parts Category

Warranty Period

Frame, Non-Suspension Front Fork

24 months

Electronic Control Kit

12 months

Side Lights of Battery,

Charger (Transformer)

Non-Expendable Parts

Warranty Coverage and Conditions

Replace the same frame under warranty. If the product has been
discontinued, it will be replaced with an equivalent product.

Including but not limited to odometer, control box, motor, head light,
radar rear light, button controllers, buzzer, torque sensor, and reed
sensor switches.

The battery can be charged and discharged within 300 times under

12 months

warranty, with the guarantee of state of health (SOH) over 70%,
whichever occurs ﬁrst.

Including but not limited to seat post, front hub, rear hub, stem tube,
handlebar, front hydraulic disc brake (brake disc not included),

12 months

rear hydraulic disc brake (brake disc not included), brake levers,
front mudstopper and rear mudstopper.

Including but not limited to: saddle, pedals, handlebar grips,

cover tire, inner tube ﬁllers, disc, inner and outer brake cables,
Expendable Parts

inner and outer brake hoses, crankset, crank, belt, freewheels,rims, steel wires, braking lining, lubricant, baking paint, and the

No Warranty

other frames not among the aforementioned or the wearing ofcommon parts, or the deformation or cracks due to the material
fatigue of parts after use.

13.4.1.1 If the product has been out of warranty, it can still be sent for repair service, regarded as
paid warranty.

13.4.2 Warranty Exclusions(1)Sounds and vibrations produced by rotating parts such as pedals, front and rear hubs, steeringsystem, and ﬂywheels that do not aﬀect normal functionality.

(2)Corrosion or peeling paint on the paint surfaces of the frame and parts may occur due to external
environmental factors such as sweat, collisions and friction.

(3)Improper maintenance and repair without following the product user manual.

(4)Damage caused by improper storage conditions or natural fading of paint, metal surface orplastic parts due to prolonged usage. Any use for stunts, jumps, or other performance action
leading to the damage of parts of functional failure.

(5)Used for commercial rental or other unexpected improper uses, including but not limited torepeatedly rental/lending to unspeciﬁed majority, and usage purposes and methods deviatingfrom the original settings of the product.

(6)Damages caused by usage divergence based on the characteristics of the ebii 20 type, including

but not limited to the malfunction and damage resulted from riding or using on mountain roads orstairs.

32

(7)Arbitrary disassembly or reﬁt of parts or using non-original parts.

(8)Damage to the product caused by external force, including but not limited to traﬃc accidents,
vehicle collisions, clamp damage, transport damage, incorrect usage, overturning, falling into
ditches or other accidental crashes.

(9)Force majeure of natural disasters or human factors.

(10)Malfunction resulting from violations of relevant laws, including but not limited to overloading,carrying a passenger, or installing rocket boosters or footrest steps.

(11)Expendable wear and tear of parts, deformation, or cracks caused by material fatigue of parts
after use.

(12)Tire punctures or leaks caused by sharp objects such as nails, glass or stones.

(13)Bending, deformation, or breakage of rims, frame parts caused by road obstacles on roads or
potholes.

(14)Detachment of small parts, such as screws and nuts.

(15)Cutting caused by reversing the saddle or man-made damage.

(16)Loosening or detachment of the chains or abnormal operation of the gearbox after use.

(17)Scratches, deformation, breakage of mudstopper or rear rack due to overturning or collision.
(18)Damage to the frame, such as deformation or breakage, due to the improper use of the headtube and seat post in violation of safety guidelines.

13.4.3 Please retain the original purchase invoice, and the invoice date will be the starting date of thewarranty. The product name, model and date must be clearly stated in the invoice.

13.4.4 If there is a need for returns or exchanges, please bring the original certiﬁcate of purchase with you
and go to the original sales location or platform.

13.4.5 Notices for Repair and Maintenance13.4.5.1 Please bring the original certiﬁcate of purchase and go to the original sales location, or
call the customer service in Taiwan: (02) 2790-4680.

13.4.5.2 If the repair extends beyond the warranty period or is deemed outside the scope of

warranty coverage, We will provide paid warranty services. The company reserves the rightto modify, clarify and interpret the aforementioned product Warranty Statement throughwritten communication, the website or other means. For the latest information, please
visit the website of Acer Gadget:

https://www.acergadget.com/zh-TW/pages/維修服務支援33

Declaration of Conformity
regarding compliance with the following legislation and laws :Machinery Directive 2006 / 42/ EC

Low Voltage Directive 2014/35/ EU
EMC Directive 2004/108/ EC

WEEE Directive 2012/19/EU
RoHS Directive 2011/ 65/ EU

Other requirements : EN 15194: 2017

Cycles - Electrically power assisted cycles - EPAC Bicycles

For the following equipment :Product : ebii20 Electrically power assisted cycles - EPAC Bicycles
Type Designation/Trademark : Acer Gadget

Person responsible for making this declaration :Name, Surname :Position/Title :2024/1 /8
34

ebii 20 Product Warranty Card
產品保固服務卡, 产品保固服务卡, 製品保証書
Please retain the original purchase receipt or approval in order to protect yourright of free warranty service.

務必保留原購買收據或是發票，以保障您的保固權益。
务必保留原购买收据或是发票，以保障您的保固权益。

保証を受ける際には、お買上日・購入店名が証明できる書類（レシートなど）を添えてください。

Serial Number, 產品序號, 产品序号, シリアル番号
Purchase Date, 購買日期, 购买日期, 購入年月日
Dealer stamps, 經銷商蓋印處, 经销商盖印处,
購入販売店捺印

Manufacturer: Acer Gadget Inc.

24F. No. 112, Sec.1 Xintai 5th Rd., New Taipei City, Taiwan
Customer Service: 02-2790-4680

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