Form 1: Proposal for a new field oftechnical activity
Circulation date:2018-08-29
Closing date for voting:2018-11-21

Reference number(to be given by Central Secretariat)

Proposer:

ISO/TS/P 276

JISC

Sharing Economy

A proposal for a new field of technical activity shall be submitted to the Central Secretariat,
which will assign it a reference number and process the proposal in accordance with the ISO/IEC
Directives (part 1, subclause 1.5). The proposer may be a member body of ISO, a technicalcommittee, subcommittee or project committee, the Technical Management Board or a General
Assembly committee, the Secretary-General, a body responsible for managing a certification
system operating under the auspices of ISO, or another international organization with national
body membership. Guidelines for proposing and justifying a new field of technical activity are
given in the ISO/IEC Directives (part 1, Annex C).
The proposal (to be completed by the proposer)
Title of the proposed new committee (The title shall indicate clearly yet concisely the new
field of technical activity which the proposal is intended to cover.)
Sharing Economy

Scope statement of the proposed new committee (The scope shall precisely define thelimits of the field of activity. Scopes shall not repeat general aims and principles governing
the work of the organization but shall indicate the specific area concerned.)Standardization in the field of sharing economy.
Excluded: Technical aspects of information security or risk management guidelines already coveredby ISO/IEC JTC 1/SC27 and ISO/TC 262, respectively.

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Proposed initial programme of work (The proposed programme of work shall correspond toand clearly reflect the aims of the standardization activities and shall, therefore, show therelationship between the subject proposed. Each item on the programme of work shall bedefined by both the subject aspect(s) to be standardized (for products, for exa mple, theitems would be the types of products, characteristics, other requirements, data to besupplied, test methods, etc.). Supplementary justification may be combined with particular
items in the programme of work. The proposed programme of work shall also suggest
priorities and target dates.
1.

Standard for terminology
Terminology including a clear definition of Sharing Economy itself based on IWA 27: 2017 to help
common understanding among relevant stakeholders. Various patterns and characteristics ofsharing economy in addition to the general form would be considered to identify the appropriate
requirements for sharing economy platformers (see 2. below).

2.

Standard for operation and management of sharing economy platform
Requirements for entities which operate sharing economy platforms* in terms of consumer safety,
management activities, resourcing, risk control and evaluation and continual improvement of theservices to ensure the platform operators to provide their services safely, reliably and satisfactory
which will lead to improvement of customers’ confidence and credibility of the services. Whileplatform operators play a central role in the service to connect providers and customers, involvement
and responsibilities of all interested and affected stakeholders should be well taken into account.
*Note: sharing economy platform is defined as ‘information technology mechanisms that facilitate
the ability for transactions to take place between those who have assets and services and those
who want to use those assets and services’ in IWA 27:2017.

3.

Guidance for implementation
Use cases and best practices will be examined, and guidance on the implementation of the services
in line with international standards could be developed.

The work should start with 1) terminology and 2) requirements for platform operators based on the market
needs, and 3) guidance for the implementation will be developed once use cases and best practices areidentified. Standards for 1) and 2) are expected to be developed within 2 years.

Indication(s) of the preferred type or types of deliverable(s) to be produced under theproposal (This may be combined with the "Proposed initial programme of work" if moreconvenient.)
For 1) terminology and 2) requirements for platform operators, International Standards should bepreferred, and types of deliverables for other programme of work will be determined depending onconsensus conditions of international communities in the field.

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A listing of relevant existing documents at the international, regional and national levels.
(Any known relevant document (such as standards and regulations) shall be listed,regardless of their source and should be accompanied by an indication of theirsignificance.)
IWA 27:2017 Guiding principles and framework for the sharing economy
This document provides guiding principles and a framework for decision making and action toaddress key social, environmental, and economic impacts and opportunities of the sharing
economy.
ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct fororganizations
ISO 10002 Quality management -- Customer satisfaction - Guidelines for complaints
handling in organizations
ISO 10003, Quality management — Customer satisfaction — Guidelines for dispute resolution
external to organizations
ISO 10008, Quality management — Customer satisfaction — Guidelines for business-to-consumer
electronic commerce transactions
ISO14004 Environmental management systems -- General guidelines on implementation
ISO 20488, Online consumer reviews — Principles and requirements for their collection,
moderation and publication
ISO/IEC 20000-1 Information technology -- Service management -- Part 1: Service management
system requirements
ISO/IEC 27000 Information technology -- Security techniques -- Information security management
systems - Overview and vocabulary
ISO/IEC 27001 Information technology -- Security techniques -- Information security management
systems - Requirements
ISO 31000:2018 Risk management. Guidelines
ISO/IEC TS 29003:2018 – Security techniques- identity proofing
NIST SP 800-63-3: Digital Identity Guidelines
Japan: Model Guidelines for the Sharing Economy (2016)

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A statement from the proposer as to how the proposed work may relate to or impact on
existing work, especially existing ISO and IEC deliverables. (The proposer should explain how
the work differs from apparently similar work, or explain how duplication and conflict will beminimized. If seemingly similar or related work is already in the scope of other committees ofthe organization or in other organizations, the proposed scope shall distinguish between theproposed work and the other work. The proposer shall indicate whether his or her proposal
could be dealt with by widening the scope of an existing committee or by establishing a newcommittee.)
As for standardization in the field of sharing economy which will be covered by the proposed
Technical Committee, there has been one ISO deliverable, IWA 27: 2017 that directly addresses theissue.
When developing an international standard in the new Technical Committee, principles andframework which are specified in IWA27 will be used as a basis of the work, and relevant international
standards which have been already developed in exist ing ISO and IEC committees should be
respectfully referred to rather than originally developing a new international standard in the new
Technical Committee which will not directly cover technical aspects of the existing standards
Since sharing economy is a form of “economic activity” where platforms enable providers andcustomers to exchange goods and services, often underutilized, by using information technology
already covered by existing ISO/IEC standards, relevant items of commercial transaction andinformation technology such as customer satisfaction, information security, and online consumer
reviews should be properly considered to develop international standards.

A listing of relevant countries where the subject of the proposal is important to theirnational commercial interests.
The following countries actively participated in the work of IWA27: 2017; Australia, Canada,France, Jamaica, Japan, Netherlands, South Africa, and United States. It is hoped they will be
actively involved in the work of the new Technical Committee. Furthermore, any countries which
are expecting expansion of sharing economy in their market should be involved in the committee.

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A listing of relevant external international organizations or internal parties (other ISO and/orIEC committees) to be engaged as liaisons in the development of the deliverable(s). (Inorder to avoid conflict with, or duplication of efforts of, other bodies, it is important toindicate all points of possible conflict or overlap. The result of any communication withother interested bodies shall also be included.)

ISO/TC 154 Processes, data elements and documents in commerce industry and administration
ISO/TC 262 Risk management
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance
ISO/IEC JTC 1/SC 42 Artificial intelligence
ISO/TC 290 Online Reputation

A simple and concise statement identifying and describing relevant affected stakeholder
categories (including small and medium sized enterprises) and how they will each benefit
from or be impacted by the proposed deliverable(s).
- Platform operators
Standardization in this field will help an individual or entity to establish, implement and maintainplatforms and their safe and reliable operation in sharing economy. Should an international standard
to specify requirements of platform operators be developed, it will support platform operators tomanage risks and improve their performance in sharing economy. Furthermore, raising awarenessof sharing economy by international standardization is essential to expand its market and businesses
as it is otherwise difficult given the fact that there are lots of SME (Small and Medium Enterprise)platformers,.

- Providers and Customers
Standardization in this field will enable individuals to do business with confidence . It will be able toensure safety of customers and reliability of providers.

- Governments
Governments may refer the standards in their regulations where appropriate.

- Other parties
Insurance company will be able to evaluate service providers in sharing economy more accurately.
Reliable operation of platforms help to eliminate uncertainties of the services being provided, thus
avoid possible negative impact in communities.

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An expression of commitment from the proposer to provide the committee secretariat if theproposal succeeds.
JISC is committed to provide the TC secretariat if this proposal is approved.

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Purpose and justification for the proposal. (The purpose and justification for the creation ofa new technical committee shall be made clear and the need for standardization in thisfieldshall be justified. Clause C.4.13.3 of Annex C of the ISO/IEC Directives, Part 1 contains amenu of suggestions or ideas for possible documentation to support and purpose andjustification of proposals. Proposers should consider these suggestions, but they are notlimited to them, nor are they required to comply strictly with them. Wha t is most important isthat proposers develop and provide purpose and justification information that is most
relevant to their proposals and that makes a substantial business case for the market
relevance and the need for their proposals. Thorough, well-developed and robust purpose andjustification documentation will lead to more informed consideration of proposals andultimately their possible success in the ISO IEC system.)
A combination of widespread internet use and technological developments have led to theemergence of a new trading model of goods and services often called the “sharing economy”, andthe rise in the global usage of mobile devices together with changing behavior of consumers are
driving its growth and are encouraging new ways of connecting providers and customers. According
to a research conducted by PwC (The sharing economy - sizing the revenue opportunity ), sharing
economy in five sectors (P2P finance, online staffing, P2P accommodation, car sharing andmusic/video streaming) have the potential to increase the revenues from 15 billion dollars in 2013 toaround 335 billion dollars by 2025 all over the world.The improvement could be threatened,however, if challenges such as ensuring honesty, transparency, safety, security, etc. which sharing
economy presents are left being unmanaged because of a lack of international standards. These are
key justifications that provide compelling reasons for the start of this new field of technical activity .

Justification 1: Establishing standards in the field of sharing economy will help common understanding
on both its opportunities and challenges, and provide global solutions to the issues.

Justification 2: Development of standards to specify operational requirements for platform operators
will help to increase customer confidence and enhance credibility of the new services being offered.

Justification 3: As sharing economy is a new fast-growing industry which is not expected or considered
to be covered by existing business laws, standards could play roles as guidelines to be followed, andcould be used as references for formulating public policies in the field.

Justification 4: Since discussions on sharing economy are going on in several country or regions,international cooperation is necessary given that the services have been already implemented beyond
the borders, and best practices should be shared to overcome any troubles in common.

The healthy expansion of sharing economy through international standardization will commit to
implementation of the United Nations Sustainable Development Goals (SDGs) by enabling a flexible
work arrangement and new income resources (SDG 8: Decent work and economic growth), giving
individuals more chances to materialize their ideas and apply their skills (SDG 9: Industry, innovationand infrastructure), and reactivating underutilized goods and services (SDG 11: Sustainable cities andcommunities).

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Signature of the proposer
Naotake Fujishiro, Deputy Secretary General of Japanese Industrial Standards Committee

Further information to assist with understanding the requirements for the items above can befound in the Directives, Part 1, Annex C.

FORM 1 – Proposal for a new field of technical activity
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