Contents

01

ACTION

02

Greetings from the President

ACTION

06 Dialogue 01	A Flourishing and Inclusive Society Offering
Happiness to All
12

MARUI GROUP’s Idea of Sustainability
13

Four Core Themes

14

Co-Creation with All Stakeholders

MARUI GROUP aims to be a company that
16Core Theme 1Customer Diversity and Inclusion

provides fulfilling lifestyles for all customers.

17	Future of Japan and MARUI GROUP’sRole Therein18	Development of Stores Bringing Joy toAll Customers

MARUI GROUP aims to be a company that provides fulfilling lifestyles for all customers

20	Creation of Products that Bring Joy toAll Customers

through its unique business model comprising its Retailing and FinTech businesses.

22	Financial Inclusion of All Customers

The Company has continued to develop its characteristic business model merging retailing
24 Dialogue 02	Potential of MARUI GROUP’s Businessfrom the Perspective of Inclusion

with sales on credit since it was founded in 1931, thereby establishing truly uniquestrengths and a distinctive position in the Japanese retailing industry.

28

Core Theme 2
Workplace Inclusion

29 Dialogue 03		Empowerment of Every Employee throughMutual Understanding32	Creation of Venues through Which All
Employees Can Excel
34

Core Theme 3
Ecological Inclusion
35	Group Effort to Reduce Environmental
Footprint
36

Proposal of Ecologically Sound Lifestyles

38Core Theme 4
Co-Creation Corporate Governance

39 Dialogue 04		Multi-Stakeholder Perspective Enabling
Challenges in Unexplored Realms
42

Overview of MARUI GROUPMARUI GROUP strives to practice “co-creation management,” which entails working
Co-Creation Management
Report 2016

Co-Creation Sustainability
Report 2016

together with all of its stakeholders to co-create customer happiness. Moreover, we arefocused on the concept of “inclusion” as the key to responding to ever-changing customer

For the fiscal year ended March 31, 2015, MARUI GROUP published
Co-Creation Management Report 2015, its first integrated report forshareholders, investors, and other stakeholders, which was followed up withthe release of Co-Creation CSR Report 2015, a digest report. “Co-creationmanagement” refers to the type of management for co-creating customer
happiness to which MARUI GROUP aspires. Our co-creation management
reports place more emphasis on management strategies while co-creation
CSR reports focus primarily on the Company’s connection with communities
and the greater society. The Company has published CSR reports every year
since 2008 (some are available in Japanese only). For this latest edition, wechose the name “Co-Creation Sustainability Report” as an expression of thepassion we have held thus far and our commitment to the future.

needs and social issues and forging a better future.
Through co-creation activities advanced with all stakeholders, MARUI GROUP will
endeavor to help build a flourishing society in which all are included.

www.0101maruigroup.co.jp/english.html
Editorial Policy

In compiling Co-Creation Sustainability Report 2016, we endeavored to makethe report of interest to readers, selecting topics with a focus on important
initiatives based on MARUI GROUP’s business characteristics. In the future,
we plan to create a sustainability page on our corporate website, which wewill continually update with environmental, social, and governance (ESG)
data for use by ESG evaluation institutions and ESG-minded investors alike.

01