Ref.

NWIP Guidelines on Integrating a Business
Excellence Framework with ISO management
system standards

2018-02-24

TO THE ISO MEMBERS

NWIP Guidelines on Integrating a Business Excellence Framework with ISO
management system standards
Dear Sir or Madam,
Please find attached a proposal for a new Project Committee on Guidelines on Integratinga Business Excellence Framework with ISO management system standards, submitted by
the Standards Council of Canada and the British Standards Institution (SCC and BSI).
The proposal was originally submitted for voting to the ISO member bodies in 2017 by theStandards Council of Canada (SCC). At that time it was not approved as the voting results
did not meet the criteria of approval by a 2/3 majority of the national bodies voting. The
results were: 14 approvals, 8 disapprovals and 13 abstentions.
However, the criteria of a minimum of five member bodies who voted in favour indicating
they are willing to participate actively in the work was met as 8 members indicated their
willingness to participate.
During the 2017 vote, a number of comments on the proposal were submitted. SCC has
now addressed these comments, and together with BSI, wishes to resubmit an updated
proposal to ISO members for approval.
If you have any questions, please contact us at tmb@iso.org.
Yours sincerely,

Sophie Clivio
Secretary to the Technical Management Board

Annex:

2018 Form 4 proposal from SCC/BSI2017 Form 4 proposal from SCC

TechPol/NP GIBEF 2018-02-24

Form 4: New Work Item Proposal
Circulation date:2018-02-24
Closing date for voting:2018-05-19

Reference number: Click here to enter text.
(to be given by Central Secretariat)

Proposer (e.g. ISO member body or A
liaisonorganization)

ISO/TC Click here to enter text./SC Click here
to enter text.

Standards Council of Canada / British
Standards Institution
Secretariat☒ Proposal for a new PC

N Click here to enter text.

BSI Group

A proposal for a new work item within the scope of an existing committee shall be submitted
to the secretariat of that committee with a copy to the Central Secretariat and, in the case of
a subcommittee, a copy to the secretariat of the parent technical committee. Proposals notwithin the scope of an existing committee shall be submitted to the secretariat of the ISO
Technical Management Board.
The proposer of a new work item may be a member body of ISO, the secretariat itself,
another technical committee or subcommittee, an organization in liaison, the TechnicalManagement Board or one of the advisory groups, or the Secretary-General.
The proposal will be circulated to the P-members of the technical committee orsubcommittee for voting, and to the O-members for information.
IMPORTANT NOTE: Proposals without adequate justification risk rejection or referral tooriginator.
Guidelines for proposing and justifying a new work item are contained in Annex C of the
ISO/IEC Directives, Part 1.
X The proposer has considered the guidance given in the Annex C during the preparation of
the NWIP.

FORM 4 – New work item proposal
Version 01/2016

Proposal (to be completed by the proposer)
Title of the proposed deliverable.
English title:
Guidelines on Integrating a Business Excellence Framework with ISO management
system standards
French title (if available):

Click here to enter text.
(In the case of an amendment, revision or a new part of an existing document, show
the reference number and current title)
Scope of the proposed deliverable.
Organizations implementing single or multiple management systems andsimultaneously the Business Excellence framework are faced with the major challengeof lack of alignment. This can be attributed to multiple factors, including but notlimited to, organizational design/structure, responsibilities matrix, contextual
understanding of the linkages/inter-dependencies, silo mentality and turf protection.
“Guidelines on Integrating a Business Excellence Framework with ISO management
system standards” will provide the roadmap on integrating the national/international
business excellence frameworks with management system standards for enhancing
organizational efficiency, facilitating effective decision-making, and promoting
transparency, innovation and continuous improvement.
Scope will exclude the development of an ISO Business Excellence standard and/or
development of ISO Management System standard/s. Instead it will focus on the
integration aspects, available best practices, and provision of useful practical tips forbetter organizational management.
Keywords: ISO Management Systems, Business Excellence frameworks, Organizational
Design/Structure, Organizational Responsibilities Matrix, Organizational Alignment,
Integration

FORM 4 – New work item proposal
Version 01/2016

Purpose and justification of the proposal*
Purpose and justification of the proposal to develop the “Guidelines on Integrating a
Business Excellence Framework with ISO management system standards” stems fromthe need to close the following gaps and provide guidance on:
•
•
•
•
•
•
•
•
•

Integrating ISO management system standards (e.g., ISO 9001, ISO 14001, ISO
55000, ISO 26001, ISO 27001, ISO 31001 etc) and Business Excellenceframeworks (e.g., Excellence Canada, EFQM, Malcolm Baldrige etc)
Aligning ISO management system standards (e.g., ISO 9001, ISO 14001, ISO
55000, ISO 26001, ISO 27001, ISO 31001 etc) and Business Excellenceframeworks (e.g., Excellence Canada, EFQM, Malcolm Baldrige etc)
Enhancing organizational design for simultaneous implementation of ISO
management system standards and Business Excellence frameworks
Reinforcing leadership intervention and engagement
Improving process design and controls
Facilitating strategy implementation
Enabling enterprise-wide technology implementation
Strengthening organizational performance management
Fortifying audit and governance protocols“Guidelines on Integrating a Business Excellence Framework with ISO management
system standards”, will address the following issues:
•
•

•

•

•

Business issues; “Guidelines on Integrating a Business Excellence Frameworkwith ISO management system standards” will enhance businesscompetitiveness nationally and internationallyTechnological issues; “Guidelines on Integrating a Business Excellence
Framework with ISO management system standards” will enhance
technological competiveness by integrating relevant technological standards
and best practices
Societal issues; “Guidelines on Integrating a Business Excellence Frameworkwith ISO management system standards” will enhance societal focus byintegrating relevant societal, governance and transparency standards and bestpractices
Environmental issues; “Guidelines on Integrating a Business Excellence
Framework with ISO management system standards” will enhanceenvironmental preservation by aligning with relevant environmental standards
and best practices
Global reporting; “Guidelines on Integrating a Business Excellence Frameworkwith ISO management system standards” will enhance global transparency byintegrating relevant reporting standards and best practices

Preparatory work (at a minimum an outline should be included with the proposal)☐ A draft is attached
to serve as initial basis☐ An outline is attached☒ An existing document

The proposer or the proposer's organization is prepared to undertake thepreparatory work required:
☒ Yes

☐ No

FORM 4 – New work item proposal
Version 01/2016

If a draft is attached to this proposal,:Please select from one of the following options (note that if no option is selected,
the default will be the first option):☐ Draft document will be registered as new project in the committee's work
programme (stage 20.00)☐ Draft document can be registered as a Working Draft (WD – stage 20.20)☐ Draft document can be registered as a Committee Draft (CD – stage 30.00)☐ Draft document can be registered as a Draft International Standard (DIS – stage
40.00)Is this a Management Systems Standard (MSS)?
☐ Yes ☒ No

NOTE: if Yes, the NWIP along with the Justification study (see Annex SL of theConsolidated ISO Supplement) must be sent to the MSS Task Force secretariat(tmb@iso.org) for approval before the NWIP ballot can be launched.
Indication(s) of the preferred type or types of deliverable(s) to be produced under
the proposal.
☐ Technical Specification☒ International Standard☐ Publicly Available Specification ☐ Technical Report
Proposed development track☐ 1 (24 months)

X 2 (36 months - default)☐ 3 (48 months)

Note: Good project management is essential to meeting deadlines. A committee
may be granted only one extension of up to 9 months for the total project duration(to be approved by the ISO/TMB).
Known patented items (see ISO/IEC Directives, Part 1 for important guidance)☐ Yes ☒ No

If "Yes", provide full information as annex

Co-ordination of work: To the best of your knowledge, has this or a similar proposal
been submitted to another standards development organization?
☐ Yes ☒ No

If “Yes”, please specify which one(s):Click here to enter text.

FORM 4 – New work item proposal
Version 01/2016

A statement from the proposer as to how the proposed work may relate to or
impact on existing work, especially existing ISO and IEC deliverables. The proposer
should explain how the work differs from apparently similar work, or explain how
duplication and conflict will be minimized.
In 2004 British Standards Institute (BSI) published the “BIP 2010:2004 IMS: The
excellence model. Integrated management systems series” by John M. Kelly. This book
explains how a range of ISO standards, such as those on quality, environment andhealth safety can be integrated and enhanced by using the excellence model, in
addition to addressing other issues.
“Guidelines on Integrating a Business Excellence Framework with ISO management
system standards” will be the first ISO standard since the BSI publication.
ISO management system standards typically applied by organizations address quality,
environment, risk, safety, asset management etc, whereas the Business Excellence
Framework deploys a holistic approach, wherein, elements from multiple ISO systems
are addressed by respective criterion.
“Guidelines on Integrating a Business Excellence Framework with ISO management
system standards” is not intended to be a management system standard.
The “Guidelines on Integrating a Business Excellence Framework with ISO management
system standards” will help organizations deploy an integrated approach and would
thus improve organizational effectiveness, efficiency, sustainability and continuous
improvement.

FORM 4 – New work item proposal
Version 01/2016

A listing of relevant existing documents at the international, regional and national
levels.
Relevant international, regional and national documents, including but not limited to,the following will be taken into consideration and will form integral input in thedevelopment of the “Guidelines on Integrating a Business Excellence Framework withISO management system standards.”
Significance of each document listed below is indicated by the H (for high), M (formoderate) and L (low), based upon preliminary analysis. These ratings are subject toreview and modification once the international committee is formed and the experts
get a chance to validate this classifications:
•
•
•
•
•

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Malcolm Baldrige Excellence framework - H
EFQM framework - H
Excellence Canada framework - H
BSI BIP 2010:2004, IMS; The Excellence Model (integrated management
systems series) British Standards Institute – H
PAS 99 Specification of common management system requirements as aframework for integration - H
ISO “The integrated use of management system standards” handbook – H
ISO Annex SL - H
ISO 9001 Quality management system – M
ISO 9004 Managing for the sustained success of an organization – a quality
management approach - M
ISO 14001 Environmental management system- M
ISO 26001 Social responsibility - M
ISO 31000 Risk management system – M
ISO 45001 Occupational Health and Safety - M
ISO 55001 Asset management system – M
ISO 44001:2017(en) Collaborative business relationship management systems— Requirements and framework
CEN/TS 16880:2016, Service excellence - M
ISO 10000 series on customer satisfaction - M
AIAG HF-2:2007, HF-2: Business operating systems for health care organizations-LISO 27001 Information systems management - L
CAN/CSA-Z1000-14, Occupational health and safety management - L

The proposed standard will add value to the work undertaken by existing ISO
committees and as such will not provide alternatives or deviations from their ongoingmandates. Instead, it aims to supplement the work of the relevant ISO committees byaddressing the stakeholder perspectives and facilitating effective implementationfrom the organizational context.

FORM 4 – New work item proposal
Version 01/2016

Please fill out the relevant parts of the table below to identify relevant affectedstakeholder categories and how they will each benefit from or be impacted by the
proposed deliverable(s).
Benefits/impacts
Industry andcommerce – large
industry

Industry andcommerce – SMEs

Government

Consumers

LabourAcademic and researchbodiesStandards application
businesses
Non-governmentalorganizations
Other (please specify)

FORM 4 – New work item proposal
Version 01/2016

Increased operational efficiency,
reliability and predictability• Productivity enhancement• Profitability increase• Increased employee satisfaction,
due to clearer responsibilities,
minimal duplication of effort,
focused line of sight and betteralignment• Enhanced organizational
reputation and image• Increased operational efficiency,
reliability and predictability• Productivity enhancement• Increased employee satisfaction,
due to clearer responsibilities,
minimal duplication of effort,
focused line of sight and betteralignment• Enhanced organizational
reputation and image
Productivity enhancement, as a directconsequence of minimizing
duplication of effort•

Greater customer satisfaction, as an
outcome of reduced internal efforts
and more time for focusing on
customer needs
Increased employee satisfaction, due
to clearer responsibilities, minimal
duplication of effort, focused line ofsight and better alignment
Same as Industry, Commerce andGovernment above
Productivity enhancement, as a directconsequence of minimizing
duplication of effort
Productivity enhancement, as a directconsequence of minimizing
duplication of effort
Increased exports, resulting fromoperational expense optimization andenhanced competitiveness attributed
to lower costs

Examples oforganizations/companies
to be contacted
Large organizations in all
sectors implementing
business excellenceframework and single ormultiple ISO management
system standards

SMEs in all sectors
implementing businessexcellence framework andsingle or multiple ISO
management systemstandards

Governmentalorganizations implementing
business excellenceframework and single ormultiple ISO management
system standards
Customers, Consumers andCitizens
Employees, Labour andstakeholders
Same as Industry andCommerce
Click here to enter text.
Click here to enter text.
Click here to enter text.

Liaisons:
A listing of relevant externalinternational organizations orinternal parties (other ISO and/or IEC
committees) to be engaged as
liaisons in the development of thedeliverable(s).
•
•
•
•
•
•
•

Excellence Canada
British Quality Foundation, UK
British Standards Institute(BSI)
The Global Excellence Model(GEM) Council
Asian Productivity
Organization (APO) JapanSPRING Singapore
TC 176

Excellence Canada has been
consulted and has extended its
endorsement and support indevelopment of the “Guidelines on
Integrating a Business Excellence
Framework with ISO management
system standards” Excellence
Canada endorsement letter is
attached.
Excellence Canada is the Canadian
National Excellence body and is
mandated with the promotion andimplementation of businessexcellence in all Canadianorganizations. As such, Excellence
Canada endorsement of this
proposal signifies the inherent
support of its member organizations,comprising of all public & private
sector organizations and academia in
Canada.
This proposed standard will bebeneficial for the entire spectrum of
Canadian stakeholders. Those whohave expressed support will eagerly
participate in its development as
members of the national committee

FORM 4 – New work item proposal
Version 01/2016

BSI has indicated a strong interest in
participating in the development of this
NWIP, based upon their experience indeveloping management systemstandards and in particular “BIP
2010:2004 IMS: The excellence model.
Integrated management systems series”
and BSI publication, “PAS 99
Specification of common management
system requirements as a framework
for integration.”
The Global Excellence Model (GEM)
Council members listed below will be a
strategic liaison for this NWIP:
•
•
•
•
•
•
•
•
•
•
•

Australian Organisational Excellence
Foundation AOEF (Australia) http://aoef.org.au
Baldrige Performance Excellence
Program (USA) www.baldrige.nist.gov/
CAQ (China) http://www.caq.org.cn/
CII-IQ (India) - www.cii-iq.in
EFQM (Europe) - www.efqm.org
FNQ (Brazil) - www.fnq.org.br
FUNDIBEQ (Iberian Peninsula andLatin America) - www.fundibeq.org
IFCT (Mexico) http://competitividad.org.mx/
JQA (Japan) - www.jqac.com
Malaysia Productivity Corporation(Malaysia) - www.mpc.gov.my(associate member)
SPRING Singapore (Singapore) www.spring.gov.sg

Joint/parallel work:
Possible joint/parallel work with:☐ IEC (please specify committee ID)

Click here to enter text.

☐ CEN (please specify committee ID)

Click here to enter text.
☐ Other (please specify)

A listing of relevant countries which are not already P-members of the committee.
All ISO member countries, especially those with national business excellenceframeworks and awards. These countries include, but are not limited to: Canada,
USA, UK, Australia, Argentina, Austria, UAE, Belgium, China, Japan, Netherlands,
Indonesia, South Korea, South Africa, Germany, Philippines, Poland, Chile, Brazil,
Mexico, France, India, Russia, Singapore, Thailand, Turkey and Sweden.

Proposed Project Leader (name ande-mail address)

Name of the Proposer(include contact information)

Mr. Zillay A. Nawab atzillay.ahmed@gmail.com

Ms. Suzanna Ersoy of SCC atsuzanna.ersoy@scc.ca

This proposal will be developed by:☐ An existing Working Group (please specify which one: Click here to enter text.)☐ A new Working Group (title: Click here to enter text.)(Note: establishment of a new WG must be approved by committee resolution)☐ The TC/SC directly☒ To be determined

Supplementary information relating to the proposal☒ This proposal relates to a new ISO document;☐ This proposal relates to the adoption as an active project of an item currently
registered as a Preliminary Work Item;☐ This proposal relates to the re-establishment of a cancelled project as an active
project.
Other:

Click here to enter text.
☒ Annex(es) are included with this proposal (give details)
Proposed initial programme of work
Additional information/questions

Click here to enter text.

FORM 4 – New work item proposal
Version 01/2016

Proposed initial programme of work
Standard development track – 36 months to publication.
Specific milestones are noted below, dates to be assigned after approval to proceed from
ISO.
1.
2.
3.
4.
5.

Completion of the first working draft
Circulation of the first committee draft
Circulation of the enquiry draft
Circulation of the final draft International Standard
Publication of the International Standard

Summary of major work streams contributing towards development of the “Guidelines on
Integrating a Business Excellence Framework with ISO management system standards” areshown below:
Review of available business excellence models/frameworks:•••

Business Excellence Frameworks are implemented in 95 countries world-wide and are
identical to or are variations of the Malcolm Baldrige business excellence model,
which was introduced in 1987 in USA and comprises of 7-criterion
BEFs are generic & holistic in nature and cover all functions of an organization.
Typically, BEF implementation responsibility resides at the Executive Managementlevel. BEF is not a certifiable standard
Review of BEFs will be done in liaison with The Global Excellence Model (GEM) Council.
GEM members include USA, Australia, China, India, European Foundation for Quality
Management, Brazil, FUNDIBEQ (Iberoamerica), Mexico, Japan, Malaysia andSingapore

Malcolm Baldrige

FORM 4 – New work item proposal
Version 01/2016

Business

1. Leadership
7. Business/organizational
2.
performance resultsStr
3.
6. Processat
Cust
Management
5. Human Resourceegi
4. Measurement,
ome
Focus
analysis,and knowledgercPlmanagement
and
an
Mar
ni
ket
ng
Focu
s
95
cou
199
ntri
199
2
1989
es
0 Bra
1988
Canad
Belzil1987
Australi
a giu
USA
a
m
2
0
1
6

9
5
and
cou
ntin
g

Review of available ISO management system standards;
FORM 4 – New work item proposal
Version 01/2016

••Management system standards are currently being implemented by over a millionorganizations. ISO 9001 published in 1987 tops the popularity list of thesemanagement system standards. In 2004, the British Standards Institute (BSI)
published “BIP 2010:2004 IMS: The excellence model, integrated management
systems series.”
In 2015, ISO identified the need to develop a unified format to develop management
system standards to integrate and facilitate simultaneous implementation andpublished Annex SL.

ISO
1. Scope
6. Planning
2. Normative references 7. Support
3. Terms and definitions
8. Operations
M
4. Context of the
9. PerformanceS
organization
evaluation
5. Leadership
10.
Improvement

S
H
L
S

As of June 2017, ISO had published 39 management system standards addressing the
topics identified in the illustration above.
However, till-date there is no ISO standard or guideline available to assist organizations
implementing a business excellence framework and management system standards,
simultaneously. “Guidelines on Integrating a Business Excellence Framework with ISO
management system standards” will effectively address this need and close the gap.
•••

Mapping, linkages & correlation between ISO management system standards andExcellence Framework criterion
Integration of requirements
Identification of existing best practices (case studies)

FORM 4 – New work item proposal
Version 01/2016

Culmination of the above will lead to the development of holistic organizational
implementation approach, as visually illustrated below:

Review BE
modelsExisting
practices

Integration

Review ISO
MSS

Mapping &linkages

The plan is to create three Working Groups, as noted below:•••

WG 1; ISO MSS review/analysis from integration perspective
WG 2; BEFs review/analysis from integration perspective
WG 3; Case studies/best practices identification and documentation

The intention is not to revise ISO MSS or BEFs. Instead, the NWIP will identify and provide
guidelines for most effective integration and implementation.

FORM 4 – New work item proposal
Version 01/2016

Form 4: New Work Item Proposal
Circulation date:2017-01-12
Closing date for voting:2017-04-12

Reference number: Click here to enter text.
(to be given by Central Secretariat)

Proposer (e.g. ISO member body or A liaisonorganization)

ISO/TC Click here to enter text./SC Click here toenter text.

SCC☒ Proposal for a new PC

Secretariat

N Click here to enter text.

SCC

A proposal for a new work item within the scope of an existing committee shall be submitted tothe secretariat of that committee with a copy to the Central Secretariat and, in the case of a
subcommittee, a copy to the secretariat of the parent technical committee. Proposals not within
the scope of an existing committee shall be submitted to the secretariat of the ISO TechnicalManagement Board.
The proposer of a new work item may be a member body of ISO, the secretariat itself, anothertechnical committee or subcommittee, an organization in liaison, the Technical Management
Board or one of the advisory groups, or the Secretary-General.
The proposal will be circulated to the P-members of the technical committee or subcommittee
for voting, and to the O-members for information.
IMPORTANT NOTE: Proposals without adequate justification risk rejection or referral tooriginator.
Guidelines for proposing and justifying a new work item are contained in Annex C of the
ISO/IEC Directives, Part 1.
☐ The proposer has considered the guidance given in the Annex C during the preparation of
the NWIP.
Proposal (to be completed by the proposer)
Title of the proposed deliverable.
English title:
Guidelines on Integrating a Business Excellence Framework with ISO management systemstandards
French title (if available):

Click here to enter text.
(In the case of an amendment, revision or a new part of an existing document, show thereference number and current title)

FORM 4 – New work item proposal
Version 02/2016

Scope of the proposed deliverable.
Organizations implementing single or multiple management systems and simultaneously theBusiness Excellence framework are faced with the major challenge of lack of alignment. Thiscan be attributed to multiple factors, including but not limited to, organizational
design/structure, responsibilities matrix, contextual understanding of the linkages/inter dependencies, silo mentality and turf protection.
“Guidelines on Integrating a Business Excellence Framework wit h ISO management systemstandards” will provide the roadmap on integrating the national/international businessexcellence frameworks with management system standards, for enhancing organizational
efficiency, facilitating effective decision-making, and promoting transparency, innovation andcontinuous improvement.
Scope will exclude the development of an ISO Business Excellence standard and/or
development of ISO Management System standard/s. Instead it will focus on the integration
aspects, available best practices, and provision of useful practical tips for betterorganizational management.
Keywords: ISO Management Systems, Business Excellence frameworks, Organizational
Design/Structure, Organizational Responsibilities Matrix, Organizational Alignment,
Integration

FORM 4 – New work item proposal
Version 02/2016

Purpose and justification of the proposal*
Purpose and justification of the proposal to develop the “Guidelines on Integrating a Business
Excellence Framework with ISO management system standards” stems from the need toclose the following gaps and provide guidance on:










Integrating ISO management system standards (e.g., ISO 9001, ISO 14001, ISO 55000,
ISO 26001, ISO 27001, ISO 31001 etc) and Business Excellence frameworks (e.g.,
Excellence Canada, EFQM, Malcolm Baldrige etc)
Aligning ISO management system standards (e.g., ISO 9001, ISO 14001, ISO 55000, ISO
26001, ISO 27001, ISO 31001 etc) and Business Excellence frameworks (e.g., Excellence
Canada, EFQM, Malcolm Baldrige etc)
Enhancing organizational design for simultaneous implementation of ISO management
system standards and Business Excellence frameworks
Reinforcing leadership intervention and engagement
Improving process design and controls
Facilitating strategy implementation
Enabling enterprise-wide technology implementation
Strengthening organizational performance management
Fortifying audit and governance protocols“Guidelines on Integrating a Business Excellence Framework with ISO management systemstandards”, will address the following issues:







Business issues; “Guidelines on Integrating a Business Excellence Framework with ISO
management system standards” will enhance business competitiveness nationally andinternationallyTechnological issues; “Guidelines on Integrating a Business Excellence Framework withISO management system standards” will enhance technological competiveness by
integrating relevant technological standards and best practices
Societal issues; “Guidelines on Integrating a Business Excellence Framework with ISO
management system standards” will enhance societal focus by integrating relevant societal,
governance and transparency standards and best practices
Environmental issues; “Guidelines on Integrating a Business Excellence Framework withISO management system standards” will enhance environmental preservation by
integrating relevant environmental regulation, standards and best practices
Global reporting; “Guidelines on Integrating a Business Excellence Framework with ISO
management system standards” will enhance global transparency by integrating relevant
reporting standards and best practices

Consider the following: Is there a verified market need for the proposal? What problem does
this standard solve? What value will the document bring to end -users? See Annex C of the
ISO/IEC Directives part 1 for more information.
See the following guidance on justification statements on ISO Connect:
https://connect.iso.org/pages/viewpage.action?pageId=27590861
Preparatory work (at a minimum an outline should be included with the proposal)☐ A draft is attachedinitial basis☐ An outline is attached ☒ An existing document to serve as

The proposer or the proposer's organization is prepared to undertake the preparatory workrequired:☒ Yes

FORM 4 – New work item proposal
Version 02/2016☐ No

If a draft is attached to this proposal,:Please select from one of the following options (note that if no option is selected, the default
will be the first option):☐ Draft document will be registered as new project in the committee's work programme(stage 20.00)☐ Draft document can be registered as a Working Draft (WD – stage 20.20)☐ Draft document can be registered as a Committee Draft (CD – stage 30.00)☐ Draft document can be registered as a Draft International Standard (DIS – stage 40.00)
Is this a Management Systems Standard (MSS)?
☐ Yes ☒ No
NOTE: if Yes, the NWIP along with the Justification study (see Annex SL of the Consolidated
ISO Supplement) must be sent to the MSS Task Force secretariat ( tmb@iso.org) for approval
before the NWIP ballot can be launched.
Indication(s) of the preferred type or types of deliverable(s) to be produced under the
proposal.
☐ Technical Specification☒ International Standard☐ Publicly Available Specification☐ Technical Report

Proposed development track☒ 1 (24 months)☐ 2 (36 months - default)☐ 3 (48 months)

Note: Good project management is essential to meeting deadlines. A committee may be
granted only one extension of up to 9 months for the total project duration (to beapproved by the ISO/TMB).
Known patented items (see ISO/IEC Directives, Part 1 for important guidance)☐ Yes ☒ No
If "Yes", provide full information as annex
Co-ordination of work: To the best of your knowledge, has this or a similar proposal been
submitted to another standards development organization?
☐ Yes ☒ No
If “Yes”, please specify which one(s):Click here to enter text.

FORM 4 – New work item proposal
Version 02/2016

A statement from the proposer as to how the proposed work may relate to or impact on
existing work, especially existing ISO and IEC deliverables. The proposer should
explain how the work differs from apparently similar work, or explain how duplicationand conflict will be minimized.
In 2004 British Standards Institute (BSI) published the “BIP 2010:2004 IMS: The excellencemodel. Integrated management systems series” by John M. Kelly. This book explains how arange of ISO standards, such as those on quality, environment and health safety can b e
integrated and enhanced by using the excellence model, in addition to addressing otherissues.
“Guidelines on Integrating a Business Excellence Framework with ISO management systemstandards” will be the first ISO standard since the BSI publication 12 ye ars ago.
Additionally, the development of the “Guidelines on Integrating a Business Excellence
Framework with ISO management system standards” will complement and reinforce theongoing ISO work related to the “The Integrated Use of Management Systems Stand ards”
handbook and Annex SL.
ISO management system standards typically applied by organizations address quality,
environment, risk, safety, asset management etc, whereas the Business Excellence
Framework deploys a holistic approach, wherein, elements from multiple ISO systems are
addressed by respective criterion.
The “Guidelines on Integrating a Business Excellence Framework with ISO management
system standards” will help organizations deploy an integrated approach and would thus
improve organizational effectiveness, efficiency, sustainability and continuous improvement.
-----------------------------------------------------------------------------------------------------------------------Note from the ISO/TMB secretariat:
It should be noted that the proposer of the NWIP considered the scope and work programmeof ISO/TC 176 “Quality management and quality assurance” in order to assess whether the
proposed deliverable should be developed by ISO/TC 176 or by a new project committee.
After careful consideration, SCC, along with the proposer, agreed that this deliverable needs
to be prepared by a new project committee.

FORM 4 – New work item proposal
Version 02/2016

A listing of relevant existing documents at the international, regional and national
levels.
Relevant international, regional and national documents, including but not limited to, thefollowing will be taken into consideration and will form integral input in the development of the“Guidelines on Integrating a Business Excellence Framework with ISO management systemstandards.”
Significance of each document listed below is indicated by the H (for high), M (for moderate)and L (low), based upon preliminary analysis. These ratings are subject to review andmodification once the international committee is formed and the experts get a chance tovalidate this classifications:



















Malcolm Baldrige Excellence framework - H
EFQM framework - H
Excellence Canada framework - H
BSI BIP 2010:2004, IMS; The Excellence Model (integrated management systems series)
British Standards Institute – H
ISO “The integrated use of management system standards” handbook – H
ISO Annex SL - H
ISO 9001 Quality management system – M
ISO 9004 Managing for the sustained success of an organization – a quality management
approach
ISO 14001 Environmental management system- M
ISO 26001 Social responsibility - M
ISO 31000 Risk management system - M
ISO 45001 Occupational Health and Safety - M
ISO 55001 Asset management system - M
CEN/TS 16880:2016, Service excellence - M
ISO 10000 series on customer satisfaction - M
AIAG HF-2:2007, HF-2: Business operating systems for health care organizations - L
ISO 27001 Information systems management - L
CAN/CSA-Z1000-14, Occupational health and safety management - L

The proposed standard will add value to the work undertaken by existing ISO committees andas such will not provide alternatives or deviations from their ongoing mandates. Instead, itaims to supplement the work of the relevant ISO committees by addressing the stakeholder
perspectives and facilitating effective implementation from the organ izational context.

FORM 4 – New work item proposal
Version 02/2016

Please fill out the relevant parts of the table below to identify relevant affectedstakeholder categories and how they will each benefit from or be impacted by the
proposed deliverable(s).
Benefits/impacts
Industry and commerce –large industry

Consumers

Increased operational
efficiency, reliability andpredictability, as a direct
result of integrating the
ISO management system
requirements with theBusiness Excellenceframework Profitability increase, as an
outcome of reduced
internal effort via
streamlined approach andwork processes Increased employee
satisfaction, due to clearer
responsibilities, minimal
duplication of effort,
focused line of sight andbetter alignment
 Enhanced organizational
reputation and image. With
improved customer andemployee satisfactionlevels, the quality of
product and/or services,
organizational image,brand and reputation will
improve
Productivity enhancement, asa direct consequence ofminimizing duplication of effort
N/A

LabourN/A

N/A

Academic and researchbodiesStandards application
businesses

Click here to enter text.

Click here to enter text.

Productivity enhancement, asa direct consequence ofminimizing duplication of effort
Productivity enhancement, asa direct consequence ofminimizing duplication of effort
Export oriented organizations Increased exports, resulting
from operational expense
optimization and enhanced

Click here to enter text.

Industry and commerce –SMEs

Government

Non-governmentalorganizations
Other (please specify)

FORM 4 – New work item proposal
Version 02/2016



Examples oforganizations/companies tobe contacted
Click here to enter text.

Click here to enter text.

Click here to enter text.

N/A

Click here to enter text.
Click here to enter text.

competitiveness attributed tolower costs

FORM 4 – New work item proposal
Version 02/2016

Liaisons:

Joint/parallel work:

A listing of relevant external internationalorganizations or internal parties (other
ISO and/or IEC committees) to beengaged as liaisons in the developmentof the deliverable(s).

Possible joint/parallel work with:















Excellence Canada
British Quality Foundation, UK
Asian Productivity Organization(APO) Japan
Malcolm Baldrige National Quality
Award, National Institute ofStandards & Quality USA
American Society for Quality (ASQ)SPRING Singapore
EFQM
TC 176
TC 262
TC 251
PC 283
Cole Engineering
IES

Excellence Canada has been consulted
and has extended its endorsement andsupport in development of the“Guidelines on Integrating a Business
Excellence Framework with ISO
management system standards”
Excellence Canada endorsement letteris attached.
Excellence Canada is the Canadian
National Excellence body and is
mandated with the promotion andimplementation of business excellencein all Canadian organizations. As such,
Excellence Canada endorsement of this
proposal signifies the inherent support ofits member organizations, comprising of
all public & private sector organizations
and academia in Canada.
Excellence Canada endorsement is aclear demonstration that Canadianstakeholders will benefit from the
proposed standard.
Private sector stakeholders Cole
Engineering, IEC and others have been
consulted in order to get theirendorsements and address the needs of
all Canadian stakeholders. Copies ofCole Engineering and IEC endorsements
are attached.
This proposed standard will be beneficial
for the entire spectrum of Canadian

FORM 4 – New work item proposal
Version 02/2016☐ IEC (please specify committee ID)

Click here to enter text.
☐ CEN (please specify committee ID)

Click here to enter text.
☐ Other (please specify)

Click here to enter text.

stakeholders. Those who haveexpressed support will eagerly
participate in its development as
members of the national committee.
A listing of relevant countries which are not already P-members of the committee.
All ISO member countries, especially those with national business excellence frameworks
and awards. These countries include, but are not limited to: Canada, USA, UK, Australia,
Argentina, Austria, UAE, Belgium, China, Japan, Netherlands, Indoneisa, South Korea, South
Africa, Germany, Philippines, Poland, Chile, Brazil, Mexico, France, India, Russia,
Singapore, Thailand, Turkey and Sweden.
Note: The committee secretary shall distribute this NWIP to the countries listed above to see
if they wish to participate in this work
Proposed Project Leader (name ande-mail address)

Name of the Proposer(include contact information)

Mr. Zillay A. Nawab atzillay.ahmed@gmail.com

Ms. Suzanna Ersoy of SCC atsuzanna.ersoy@scc.ca

This proposal will be developed by:☐ An existing Working Group (please specify which one: Click here to enter text.)☐ A new Working Group (title: Click here to enter text.)(Note: establishment of a new WG must be approved by committee resolution)☐ The TC/SC directly☒ To be determined
Supplementary information relating to the proposal☒ This proposal relates to a new ISO document;☐ This proposal relates to the adoption as an active project of an item currently registeredas a Preliminary Work Item;☐ This proposal relates to the re-establishment of a cancelled project as an active project.
Other:

Click here to enter text.
☒ Annex(es) are included with this proposal (give details)
Proposed initial programme of work
Additional information/questions

Click here to enter text.

FORM 4 – New work item proposal
Version 02/2016

Proposed initial programme of work
Fast track standards development track – 24 months to publication
Specific milestones are noted below, dates to be assigned after approval to proceed from ISO.
1. Completion of the first working draft
2. Circulation of the first committee draft
3. Circulation of the enquiry draft
4. Circulation of the final draft International Standard
5. Publication of the International Standard
Summary of major work streams contributing towards development of the “Guidelines on Integrating a
Business Excellence Framework with ISO management system standards” is shown below:


Review of available business excellence models/frameworks; Business excellence frameworks are
implemented in 95 countries world-wide and are identical to or are variations of the Malcolm Baldrige
business excellence model, which was introduced in 1987 in USA and comprises of 7-criterion.



Review of available ISO management system standards; Management system standards are
currently being implemented by over a million organizations. ISO 9001 published in 1987 tops the
popularity list of these management system standards. In 2004, the British Standards Institute (BSI)
published “BIP 2010:2004 IMS: The excellence model, integrated management systems series.” In2015, ISO identified the need to develop a unified format to develop management system standards
to integrate and facilitate simultaneous implementation and published Annex SL.

As of June 2016, ISO had published 32 management system standards addressing the topics identified in
the illustration above. However, till-date there is no ISO standard or guideline available to assist
organizations implementing a business excellence framework and management system standards,
simultaneously. “Guidelines on Integrating a Business Excellence Framework with ISO management systemstandards” will effectively address this need and close the gap.


Mapping, linkages & correlation between ISO management system standards and Excellence
Framework criterion
Integration of requirements
Identification of existing best practices (case studies)

Culmination of the above will lead to the development of holistic organizational implementation
approach, as visually illustrated below:

FORM 4 – New work item proposal
Version 02/2016

FORM 1 – Proposal for a new field of technical activity
Version 01/2015

FORM 1 – Proposal for a new field of technical activity
Version 01/2015

FORM 1 – Proposal for a new field of technical activity
Version 01/2015

Guidelines on Integrating Business
Excellence Frameworks andManagement System Standards
New ISO Standard Proposal Introduction by
Zillay A. Nawab, Canada

The Need:
There is no ISO standard or guideline
available
toassistorganizations
implementing the business excellenceframeworks and management systems
standards, simultaneously.
Business excellence frameworks are
implemented in 95 countries world-wide
and are identical to or are variations of
the Malcolm Baldrige business excellencemodel, which was introduced in 1987 in
USA and comprises of 7-criterion shown
below:

Management system standards are
currently being implemented by over a
million organizations. ISO 9001 publishedin 1987 tops the popularity list of thesemanagement system standards.
In 2004, the British Standards Institute(BSI) published “BIP 2010:2004 IMS: The
excellence model, integrated management
systems series.”

In 2015, International Organizational forStandardization identified the need todevelop a unified format to develop
management
systemstandards
tointegrate and facilitate simultaneous
implementation and published Annex SL,
comprising of 10 sections, shown below:

As of June 2016, ISO has published 32
management system standards addressing
the topics identified in the illustration on
the following page.
However, till-date there is no ISO
standard or guideline available to assist
organizations implementing the businessexcellence frameworks and management
system standards, simultaneously.

Information is this document is confidential and cannot be reproduced or shared without permission of the author
Zillay A. Nawab and/or Standards Council of Canada (SCC).
Address: 64 Bellbury Crescent, Toronto ON, M2J2J8, Canada. Email info@hashtagsolutions.net. Phone 416.939.4198

The Benefits“Guidelines on Integrating Business
Excellence Frameworks and management
system standards” will effectively address
this need and close the gap.
The proposed standard will align the ISO
management system with businessexcellence frameworks, as illustrated
below, and facilitate in effective
integration and implementation.

 Increased trade, resulting fromoperational expense optimization andenhanced competitiveness attributed
to lower costs
 Greater customer satisfaction, as an
outcome of reduced internal efforts
and more time for focusing on
internal & external customer needs
 Increased employee satisfaction, due
to clearer responsibilities, minimal
duplication of effort, focused line ofsight and better alignment
 Enhanced organizational reputationand image. With improved customer
and employee satisfaction levels, thequality of product and/or services,
organizational image, brand andreputation will improve
The Way Forward

Standards Council of Canada (SCC)
proposes that ISO Assembly consider
approval of the development of“Guidelines on Integrating Business
Excellence Frameworks and management
system standards” as a new work item.

 Excellence Canada, the National
Canadian Excellence body has
endorsed the development of the“Guidelines on Integrating Business
Excellence
Frameworks
andmanagement system standards” andnotified Standards Council of Canada Cole Engineering Group has offered
to host the international secretariat
in Toronto and co-chair the ISO
committee along with the proposer.
This has been communicated to theStandards Council of Canada
Standards Council of Canada will be thesole authority responsible to initiate
and manage formal communication
with ISO and its member countries in
the context of this proposal.

Information is this document is confidential and cannot be reproduced or shared without permission of the author
Zillay A. Nawab and/or Standards Council of Canada (SCC).
Address: 64 Bellbury Crescent, Toronto ON, M2J2J8, Canada. Email info@hashtagsolutions.net. Phone 416.939.4198