SDGs ACTION BOOK 2O21

Action for a Sustainable FutureMessage from the President

Creating New Value as a True Business Partner to Our Clients andAccelerating Actions to Achieve the SDGs
Toward a Sustainable Future in a Rapidly Changing Society
In 2021, Japan finds itself in the midst of major social and environmental challenges. On the environmental front, the government in October 2020 declared that Japan would become carbon
neutral by 2050, setting a new national goal, and policies for decarbonization have rapidly accelerated in various quarters. At the same time, initiatives to form a circular economy are also ramping
up through public-private partnerships, and this is having an increasingly large impact on manufacturing and economic activities. On the social front, with the “new normal” caused by the COVID19 pandemic as a backdrop, the use of AI, automation and other digital technologies is becoming
more widespread in business and daily life, people’s lives are changing as a result. In the confluenceof these changes, the NTT COMWARE Group is working daily to solve environmental and social
issues and help bring about a sustainable future guided by our motto, “Creating new value as a true
business partner to our clients.”

SDG Contributions Steadily Generating Results
The Sustainable Development Goals are a framework for collaborative action across countries
and organizations for creating a better and more sustainable future for all. They are intended
to be achieved by 2030, and now, with less than ten years to go, increasingly active discussions
are taking place throughout the company on further ways to contribute.
Our efforts have steadily borne fruit, and in fiscal 2020 we were able to contribute to manyof the goals. We provide the example of how our cloud-based follow® service, which offers anumber of work management functions, is contributing to SDG 8, “Decent work and economic
growth.” Health management that is based on the assumption of diverse working formats is
especially important at the current time. We therefore began offering a new function thatallows attendance, work location, health status, and other information to be entered via a chattool. The function enables companies to manage both work and health appropriately.

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SDGs ACTION BOOK 2021

SDG 11, “Sustainable cities and communities.” Roads are public infrastructure, but across Japan

Measures to Address COVID-19
Current Measuresthey are deteriorating, and this, along with their maintenance and repair, has become a major

In response to the spread of COVID-19, NTT COMWARE created a response headquarters andsocial issue. We provide a solution to this problem using AI and network technologies.

implemented various response measures with the participation of the management team as

We also introduce our smart road surface inspection service as a solution contributing to

I’m thrilled that this year’s version of the book is able to introduce even more examples ofappropriate. Specifically, at the end of January 2020, when the first case was confirmed in Japan,

our activities. Based on our corporate message, “Connect hearts, deepen social networks,” wewe strengthened its monitoring as a business risk requiring close attention. To maintain thewill continue working collectively as a company to create value to solve social issues and movesafety of employees, ensure business continuity and communications, and fulfill our mission as aforward together with all of you.

provider supporting daily living in society, which encompasses electricity, gas and water utilities,
medicine, transportation, financial services, logistics, and more, we closely monitored domestic

Establishment of the NTT Group Global Sustainability Charterand international developments and worked to prevent infections by implementing timely

The NTT Group has created the NTT Group Global Sustainability Charter to help achieve a sus-

measures that included staggered working hours, utilization of remote work, rigorous facility

tainable society. The previous NTT Group CSR Charter has been elevated in status and given asanitation and health management, and active use of remote tools like online meetings.

broader, more globally conversant conceptual framework that includes the SDGs, and the ESG

In addition, with the virus putting serious restrictions on economic and daily activities

and CSV (creating shared value) approaches. Based on the concept of moving towards “Self as

throughout society, the NTT Group implemented various support measures, including educa-

We,” the new charter sets forth three themes: Ensuring the positive coexisting of nature andtional support and assistance for municipalities, corporations and business owners. As a part ofhumanity, Improving prosperity for all people and cultures, and Maximizing wellbeing for all.

this, NTT COMWARE provided follow®, our cloud-based work management system, free of

In addition, as one of its sustainability initiatives, the NTT Group has established a new environment

charge for six months to customers who applied between February 2, 2021 and March 31,

and energy vision, NTT Green Innovation toward 2040, and will work to simultaneously achieve2021. The current initiatives of the NTT Group are overviewed on the site below.

the sometimes conflicting goals of zero environmental impact and economic growth with the

In September 2021, NTT announced it would be promoting a “new management styleaim of raising corporate value through ESG initiatives and bringing about greater wellbeing insuitable for a decentralized network society” that represents the transformation of the NTT

society. The NTT Group also refined its Policy on Human Rights to further strengthen initiatives inGroup in society during and after the COVID-19 pandemic. In line with this decision, NTT COM-

line with the expectations of society.

WARE will dynamically work to adopt this new style of management based on future trends in

Based on the NTT Group Sustainability Charter and these other changes, we intend to revise

the NTT Group and accelerate the development of solutions and construction of businessthe NTT COMWARE Group CSR Policy, along with our Environmental Policy and Basic Policy on

systems fully responsive to the new normal.

Human Rights, in order to further contribute to the achievement of a sustainable society.

NTT Group’s Response to
the COVID-19 Pandemic

https://group.ntt/en/covid19/

Masato Kuroiwa
President,
NTT COMWARE CORPORATIONNTT COMWARE GROUP

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SDGs ACTION BOOK 2021

NTT COMWARE CSRManagement for Co-Creating Value with Society
NTT COMWARE has provided optimal solutions to customers out of a sincere desire to support Japan’s communications infrastructure and transform how people live.
As a business integrator, we will pursue quality and credibility for our solutions, think and act together with our clients, and co-create new business value as their true partners.

NTT COMWARE Vision (rev. 2017)
NTT Comware’s Identity

Corporate Message

NTT COMWARE will pursue quality and credibility of our solutions andConnect hearts, deepen social networks

contribute to the formation of a communication-rich society
by “co-creating” business value with our clients.

Principles of Action, Policies & Principles of Action
To help our clients’ continuous
development and to “co-create” their
new business value, we will think
and act together with our clients.

To enhance our corporate value,
we will become and foster
professionals.

To develop and stabilize our society,
we respect diversity, play a role as amember of our society, and observe
its rules.

As a Member of the NTT GroupTo achieve the best teamperformance, we will take on jobs
that, despite their necessity, no one
else does.

To make our dreams come true,
we believe in our potential andwill continue to do XX.

NTT Group CSR Charter

NTT Group has been working to achieve sustained growth through the resolution of social issues
based on the NTT Group CSR Charter. The charter consists of our CSR Message, a statement of ourcommitment to corporate social responsibility, and four CSR Themes, which specify the prioritiesof our CSR activities. The Group as a whole works on this basis to promote CSR.
Based on the NTT Group CSR Charter, NTT COMWARE has formulated a CSR Policy (next page)that reflects its business activities and guided by this policy has worked to resolve societal issues.

New Global Sustainability Charter Announced November 10, 2021
The NTT Group announced its new Global Sustainability Charter on November 10, 2021. Our CSR activities will also be based on the charter, and we plan to adjust our CSR guidelines and policies as appropriate going forward.
See page 14 for details on the Global Sustainability Charter.
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SDGs ACTION BOOK 2021

CSR: Our Commitment and Contribution to Society
NTT COMWARE’s CSR emphasizes actions based on its own business characteristics in line with the NTT Group CSR Charter. SDGs are focused on as a yardstick for this.
In light of the NTT Group’s new Global Sustainability Charter announced in November 2021 (see page 14), we will begin reexamining our guidelines for CSR activities
going forward.

CSR Message
We, as NTT COMWARE Group, will take initiatives in solving social issues through our business activities by providing the best possible services andreliability rooted in a strong ethical outlook and robust technological capabilities to create business value together with our clients and will contributeto creating a safe, secure and sustainable society.

CSR Theme

Main Related SDGs

Enrich Society
We will contribute to creating a more prosperous and smarter society with a sustainable development focus and bysolving various current social issues and new social issues resulting from future innovation around the world byenabling our clients’ digital transformation.

Protect Environment
We will reduce environmental impacts throughout NTT COMWARE Group businesses and will take the initiative in
reducing the current environmental issues of society by using Information and Communication Technology (ICT) to
help resolve this worldwide challenge.

Safety & Security
We will provide reliable ICT solutions that support society and help ensure safety, information security and privacy, thatare resistant to physical or cyber attacks and that are designed for fast recovery from any disasters.

United NTT
We, as NTT, will always work with sound health in body and mind, a high ethical perspective, respect for human rights,
and an awareness of our partners. We will endeavor to ensure a safe working environment with respect for diversity
and individual growth while helping build healthy communities.
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SDGs ACTION BOOK 2021

SDGs Action Highlight
SDG 3

Action for a Sustainable Future

GOOD HEALTH AND
WELL-BEING
Society’s Expectations
Building a society that enables everyone throughout the world
to live a healthy life is the common desire of all humanity.
Today though there are still innumerable issues we need toovercome related to health and welfare; there is an urgent
need for many types of medical and healthcare services, including coping methods for hard-to-treat diseases. SDG 3 is a call for
greater cooperation to solve these problems, and private-sector
companies are among those strengthening partnerships withmedical and research institutions.

Promoting Collaboration for Better HealthAs an expert in ICT, AI and data science, the NTT COMWARE Group works to employ these technologies to solve
problems facing society. In healthcare, we are applying the technologies to medical and welfare challenges inorder to promote better health and foster innovative capacities.

Empirical Research on Using AI Technologies to Treat Diabetes
Diabetes affects many people around the world, and theat the initial stage and then verified the decision-making

search for appropriate treatments has gone on for decades.

ability of the AI system on whether the treatment was

The decision on whether to prescribe insulin shots to patients

necessary at the initial stage, in part by comparing it tois particularly difficult and requires very careful consideration.

non-specialist physicians. The AI system was capable of

NTT COMWARE has collaborated with Niigata University’s

judging the necessity of insulin treatment at a level equivalent

School of Medicine as a part of our partnership agreement

to specialist physicians, showing that it could be used towith the university to utilize AI in the treatment of diabetes.

support important decisions on treatment policies at hospitals

The team utilized medical record data to teach an AI
system, through machine learning, the records of patients forand clinics. These findings were published in a medical
journal and have drawn significant attention.

whom specialist physicians chose to treat with insulin shots
AI-based support for insulin treatment decisions

Creation of AI-basedmodel for insulin
treatment decisions

Patient vitals data

Medical record data
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SDGs ACTION BOOK 2021

Information provided
in support of insulin
treatment decisions

SDGs Action Highlight
SDG 5

Action for a Sustainable Future

GENDER EQUALITY

Society’s Expectations
SDG 5 seeks to realize gender equality in society so that opportunities are provided to people to demonstrate their abilities
regardless of personal attributes like gender. Amid criticism forbeing slow to promote women’s workforce participation compared to other developed countries, the Japanese government
amended the Act on Promotion of Women’s Participation andContinuing Practice of Diversity & Inclusion
The NTT COMWARE Group complies with laws and regulations while putting emphasis on the safety and healthof workers and respect for diversity. As a part of this, we continue to promote women’s participation andadvancement in the workplace, and to make it successful, we are enhancing internal programs, conducting
systematic awareness-raising for employees, and taking other steps to promote the realization of a dynamic
society where diversity is respected.

Continuing Activities Centered on the Women’s Empowerment Network (WAVE)

Advancement in the Workplace in 2019. It now requires compa-

The NTT COMWARE Group has targeted 10.0% for its ratio of

In fiscal 2020, the group carried out a range of activities,

nies with at least 301 employees to contribute as leaders byfemale managers by fiscal 2025, and to promote the target’s

including publishing within the company articles on roundta-

grasping the level of women’s participation at their own compa-

achievement, activities are conducted through WAVE*, ourble seminars with women managers who are currently excel-

nies, developing measures to promote greater participation andwomen’s empowerment promotion network. The activities

ling after overcoming various barriers and insecurities as welladvancement, disclosing the information, and other initiatives.

are based in part on the revised Act on Promotion of Wom-

as interviews with managers helping their employees achieveen’s Participation and Advancement in the Workplace.

work-life balance. It also promoted greater understanding ofWAVE’s members consist primarily of leader-level

diversity by holding diversity-themed card games at theemployees at each workplace (women employees a step

workplaces of WAVE members. The members also hold net-

before manager level). The members carry out activities notworking events with groups in other sectors to garner fresh

only for their own growth but also to create a workplace

perspectives, and in fiscal 2020 active discussions were held

environment where women can participate with full confi-

online on various work styles during the pandemic.

dence by further raising the awareness of their colleagues.

Activities in Fiscal 2020 (Card Game, Roundtable Discussion)

WAVE suggests the sense of a wave being started that will envelope
those around it, of actions being taken with joy while ideas are presented
from the perspectives of women.
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SDGs ACTION BOOK 2021

* An abbreviation for “Woman Action Variety Enjoy.” The name reflects the network’s intention to
generate various ideas from the perspective of women, joyfully take action and create a wavethat engulfs colleagues.

SDGs Action Highlight
SDG 8

Action for a Sustainable Future

DECENT WORK AND
ECONOMIC GROWTH
Society’s Expectations
Creating environments where all people can healthily engage inmeaningful work is essential to the building of a productive, vitalsociety. This is why SDG 8 positions both decent work andPromoting Work Style Reforms forSociety as a Whole
The NTT COMWARE Group has long striven to help transform everyday life and economic activities throughproducts and services using ICT. Work style proposals for the new normal are a major theme as well,and we have already started progressive initiatives with various business partners with the potential
to contribute to SDG 8.

achieving higher levels of productivity as important objectives.

Promoting Health and Productivity Management with follow®
at a Broad Range of Companies

Its importance has increased still further during the pandemic,
both in business and daily life, and expectations for innovationfrom ICT companies are increasing.

follow® is a cloud-based system that provides a number ofimportant. So in February 2021 we launched a new function,functions in support of companies’ work management pro-the follow® chatbot, which allows work start and stop times,

cesses. It is being used by the NTT Group and companies inwork locations, work content, health status and other infor-

manufacturing, logistics, and other sectors, a total of aroundmation to be entered via a chat tool. Linked with Microsoft

400 companies.

Teams or elgana, the new function not only ensures work

Currently, in the new normal caused by the pandemic,

and health management remain simple and appropriate, it

health and productivity management based on thealso helps promote communication, which remote work has

assumption of diverse working formats is that much moretended to inhibit.

Functions of follow® Chatbot in Support of Health and Productivity Management
Function

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7

Work start
reportingRegister physical condition, body temperature,
work location, and scheduled end time when work begins.

Work end reporting

Register jobs completed when work ends.

Work from homerequestEnter the scheduled date for working from home,
work location, and scheduled job details.

Annual paid leave

Apply, confirm, and delete annual paid leave.

Work content
registration

Register work content(available only to users of the option for project working hours).

SDGs ACTION BOOK 2021

SDGs Action Highlight
SDG 9

Action for a Sustainable Future

INDUSTRY,INNOVATION AND
INFRASTRUCTURE
Society’s Expectations
SDG 9 calls for innovation to be promoted throughout society
in order to realize a society where people can live progressive,
comfortable lives now and in the future. ICT companies inInnovations for a More Comfortable SocietyWith a motto of “Be a business integrator creating the future via co-created innovation,”
the NTT COMWARE Group has continually developed solutions, together with our customers, that help
create a more comfortable, more convenient society. While drawing on NTT Group synergies, we currently
utilize IoT and AI to offer highly varied services that bring innovation to business and daily life.

particular are expected to take the initiative in contributing toContributing to B2B2X Projects with Multi-Orchestrator

this goal through development and practical application ofadvanced technologies that positively impact society and

The NTT Group is promoting the building of a “Smart World”

and technical assistance. This initiative, which began in theindividual communities.

based on the B2B2X model. As a part of this, for the smart city,

U.S. city of Las Vegas in 2019, has recently involved a pilot

it is working to make this a reality across regions based on its

project in February 2020 on reducing traffic congestion in

Cognitive Foundation® architecture. NTT COMWARE is con-

Malaysia’s Cyberjaya district and utilization at a major event

tributing to this vision through the development of aheld in Indianapolis, also in the U.S., in August. Moreover, we“multi-orchestrator ,” which is a technology based on thewill continue to consider augmenting functions using AI.

same architecture, as well as by providing related services
Overview of Public Safety Solution in Las Vegas—Value Provided by the NTT GroupLas Vegas will use a dashboard to access and view sensors, data streams and analytics. The timely alerts and predictions will enable the city tomonitor and review events and allow them to dispatch safety and maintenance personnel in a timely manner

Progressive analysis to grasp current site conditions
Real-time detection

Advanced analysis

People/vehicle detection

People count measurement

Abnormal noise detection

Multi-sensor analysis

NTT data center

Multiorchestrator

Sensor management

Information frommultiple sensors

NW / IaaS / PaaS
Edge

Off-the-shelfcamerasMonitored area

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SDGs ACTION BOOK 2021

Cognitive Foundation

NW / IaaS / PaaS

Through quick and dynamic remote construction andconfiguration, ICT resources necessary for transmitting
sensor information are deployed with flexibility

Shortened response time

NTT COMWARE GROUP

Repeatable package
General products 		
(including NTT services)Core

Dashboard

Control center

SDGs Action Highlight
SDG 11

Action for a Sustainable Future

SUSTAINABLE CITIESAND COMMUNITIESSociety’s Expectations
SDG 11 emphasizes building sustainable, resilient infrastructure
throughout society in order to ensure people can live safely andcomfortably. There are many social issues that still need to beStrengthening Infrastructure Resiliencethrough NTT Group Technical Capabilities
The NTT COMWARE Group, as a member of the NTT Group, which provides information infrastructure,bears significant responsibility with respect to SDG 11. Actively utilizing AI and IoT technologies to create
solutions that help strengthen the resilience of social infrastructure is, we believe, an important initiative
alongside maintaining the stability and reliability of information infrastructure.

addressed, and social expectations continue to increase for thedevelopment of innovations that can help make improvements,
as well as for rendering these innovations as services.

Smart Road Surface Inspection Service Improves Inspection Efficiency with AI and ICT
Roads are a form of public infrastructure, and in regions

and the cost were issues. Our service combines AI, network

around Japan they are deteriorating, and this along with thetechnologies, and measurement know-how and uses

problem of road maintenance and repair costs has become a

AI-based image recognition to efficiently diagnose cracking,major societal issue. The smart road surface inspection ser-reducing road surface inspection costs by 60%. This successvice was developed by NTT COMWARE together within creating a new evaluation standard has been recognized,

Nichireki and NTT East as a way of solving this problem

and the service was selected for the IT Award 2020 in the area

through the use of AI and network technologies.

of social problem solving.*

Special vehicles that measure the road surface havetypically been used for inspections, and while they provide* An award presented by the Japan Institute of Information Technology. It honors companies,
groups, organizations and individuals for outstanding achievements in business innovationthat makes advanced use of IT.

stable levels of precision, the amount of manual workload
Sample AI-based analysis

Road surface measuring vehicle and inside the vehicle during measurement

In measuring vehicle

In room

Smart LY-Jr., an Internet-enabled road surface
measuring vehicle

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SDGs ACTION BOOK 2021

SDGs Action Highlight
SDG 12

Action for a Sustainable Future

RESPONSIBLE
CONSUMPTION AND
PRODUCTION
Society’s Expectations
With the problems of environmental pollution and resource
depletion growing in severity, the importance of a circular economy has been widely proclaimed, and initiatives for achieving it

Rigorous Implementation of
Cyclical Business Mechanisms
The NTT COMWARE Group has led the way in helping build a recycling-based society, an important ideal
for an ICT provider. As a result of these long-term initiatives, use of office paper has been reduced, andthanks to proactive 3 Rs activities for general office waste as well, we achieved zero emissions status (which
is final waste disposal at 1% or less of total waste).

are accelerating. Companies are required by SDG 12, first of all, toThoroughgoing Recycling at Worksites

use limited resources efficiently and also to develop businessmechanisms that minimize environmental pollution and to

Reducing use of office paper is an emphasis for all employ-

Our food waste recycling initiative also conducted since 2008

disclose the results to the public.

ees; it is a way to contribute to the SDGs every day. We haveis particularly distinctive. Food waste from the Group’s cafete-

started a managed print service that controls paper volume

rias is processed into animal feed, which is fed to pigs raisedby linking to employee IDs, eliminated the use of paper atand butchered for our branded COMWARE Pork, which is

meetings, and created quarterly progress targets that wethen served in the Group’s employee cafeterias. The program

actively monitor.

overall helps to raise recycling awareness. We plan to con-

As a result of thoroughly sorting office waste products
and various other initiatives, we have achieved zero emissions

tinue seeking out new initiatives based on trends and developments in the broader society.

status for regular waste for 13 straight years since fiscal 2008.
Poster to raise awareness of food recycling

NTT COMWARE GROUP

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SDGs ACTION BOOK 2021

COMWARE Pork

SDGs Action Highlight
SDG 13

Action for a Sustainable Future

CLIMATE ACTION

Society’s Expectations
Global warming is a major concern to all of humankind, but it isstill not being addressed effectively. SDG 13 points to problems
like the frequency of extreme weather events around the globe

Ongoing Activities for
Lower-Carbon Business Operations
As a leading ICT company, the NTT COMWARE Group has carried out medium-term initiatives under its“Green by ICT” slogan. We began at an early stage to strengthen measures for lowering business carbon
and addressing climate change, considering this the responsibility of a company that contributes to society
with network- and cloud-based solutions. We continue to promote these measures.

and calls for fast action to be taken. Given the nature of theirLower-Carbon Data Centers

activities, ICT companies consume electricity on a large scale, so
their efforts to reduce carbon in their businesses, products andservices receive much critical scrutiny.

With cloud-based services having penetrated society, lowering

cloud data centers that lower air conditioning energy con-the carbon of data centers is one of the most important tasks

sumption to the full extent possible (achieved pPUE* of 1.1 orof an ICT company’s environmental strategy. At data centers,less as of 2012). We have applied this expertise to our housing

NTT COMWARE has promoted airflow control and advanced air

data centers, visualizing temperature conditions, improving

conditioning management in server rooms as well as increased

airflow, and automating air conditioning control, as we work to

the energy efficiency of devices. In particular, SmartCloud®

further reduce energy for data centers as a whole and improvedata centers (exhaust heat type) use an air conditioning system

the efficiency of their operations.

that cools using only outside air—there is no cooling equipment—with server room humidity adjusted by airflow control* Partial Power Usage Effectiveness: pPUE = (Data center floor’s electricity consumption) /(Data center floor’s ICT device electricity consumption). An indicator of a data center floor’s
electricity usage efficiency; the closer to 1, the better the efficiency.

alone. As a result, we have acquired expertise in energy-saving
Heat Exhaust Type / Conventional Type Comparison of Main Facilities
Conventional

Exhaust Heat Type

Ceiling slab

Ceiling slab

Ceiling board

Cable rack
Ceiling board

Cable rack

Rack
Mount

Seismic
isolation floor

Floor slab

Floor slab

11

ExhaustHumid
room(exhaust
side)

Air
conditioner

Double floor

NTT COMWARE GROUP

Exhaust fan

SDGs ACTION BOOK 2021

Humid
room
(supplyside)

Outsideair

An Expanding Scope of Action —For Readers Who Want to Know More
The NTT COMWARE Group contributes to the SDGs through many initiatives beyond those introduced thus far.

Connect hearts,

deepen social networks

次世代人材を育む、
データサイエンス講義の実施
Data Science Lectures
for the Next Generation of Talent

Promoting the Use of Renewable Energy

SDG 4: QUALITY EDUCATION

SDG 7: AFFORDABLE AND CLEAN ENERGY

Based on a partnership agreement with Niigata

The NTT Group formulated its Environment andUniversity, we have provided data science-related

Energy Vision in May 2020, an initiative to promoteclasses at the university since fiscal 2019. A lecture

ESG management, which is one of the importantby an NTT COMWARE employee held in May 2021

pillars of the NTT Group Medium-Term Manage-

drew the participation of around 125 students inment Strategy, “Your Value Partner 2025.” The vision

the university’s master’s and doctoral degree pro-sets a target for use of renewable energy of 30% orgrams. Though held online because of the pan-more by fiscal 2030. The NTT COMWARE Group isdemic, the lecture on the potential of data science

also ramping up its initiatives in this area. In fiscal

as it continues to grow with changes in society and2020, we set and achieved a target for renewable

methods currently in the spotlight was both lively

electricity use of 5 million kilowatt-hours.

and informative, employing a chat-based Q&A
format and other innovations.

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SDGs ACTION BOOK 2021

Chatbot-Based Input of Sales Information

Promoting Diversity through Parasports

SDG9: INDUSTRY, INNOVATION AND INFRASTRUCTURE

SDG10: REDUCED INEQUALITIESWith digital transformation continuing to makeThe understanding and cooperation of acquain-

headway, more and more companies each year aretances and others can provide a big boost to

getting involved in “sales tech,” the digitalization ofpeople with disabilities as they work, perform andtheir sales activities.

compete in their own ways. NTT COMWARE sup-NTT COMWARE has launched the new chatbot

ports the competitive activities of boccia player

service SARABOT, which supports corporate sales

Fumiko Ebisawa and has created a special site, “NTTtech. SARABOT enables users to enter progress on

COMWARE Athlete Team,” where the activities ofsales opportunities and sales activities in theathletes affiliated with the company are introduced

Salesforce CRM system using a smartphone. Users

through feature articles, photo galleries and othercan also report their activities on their breaks or

media. There is a permanent boccia court (half size)

while traveling to improve the efficiency of theiron a floor of our head office, which helps employ-sales activities.

ees gain a better understanding of parasports
while fostering a sense of unity.

Sales reporting with SARABOTFaster Emergency Response

Encouraging Employees to Volunteer
SDG11: SUSTAINABLE CITIES AND COMMUNITIESSDG17: PARTNERSHIPS FOR THE GOALSThe NTT COMWARE Group holds emergency

The NTT Group is focused on corporate citizenshipresponse drills that simulate earthquakes in theactivities that last. It has launched a portal site forTokyo, Tokai, and Kansai regions and other types ofvolunteering, NTT Volunteer, and uses the site todisasters. We also participate in drills held each year

recruit participants for sports-related volunteering,by NTT Group companies to ensure we are ready atregional promotion activities, and projects in sup-all times to respond quickly in the event of a large-

port of people with disabilities and also to reportscale incident. Our disaster response measures,on these various activities. As a part of this, employ-

which were strengthened based on the experienceees from NTT Group companies participated asof the Great East Japan Earthquake in 2011, were
employed in the major aftershocks that hit eastern

Fumiko Ebisawa, boccia player
NTT COMWARE CORPORATION

volunteers at the Tokyo 2020 Olympic and Paralym-

FSC24®, a command-and-control center for monitoring,
maintenance and operations

pic Games, including 19 employees from the NTT

Japan in February 2021 as we helped maintain

COMWARE Group.

stable operations throughout the ICT infrastructure.
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SDGs ACTION BOOK 2021

NTT Volunteer portal siteNTT Group Creates New Global Sustainability Charter (Announced November 10, 2021)
The NTT Group announced its new Global Sustainability Charter on November 10, 2021. The previous CSR Charter has been revised to include CSV,
SDGs, ESG, and other concepts. It sets goals for three themes and defines nine challenges and 30 activities based on them.
Going forward, NTT COMWARE intends to make appropriate adjustments to its CSR goals and activities based on the new charter.
Three themes

Nine challenges

Thirty business activities

Ensuring the positive coexistingof nature and humanity

Moving towards
a decarbonized society

1

Promoting energy conservation

4

Providing new services that contribute to carbon neutrality

2

Reducing power consumption by introducing IOWN
technologies

5

Creating innovative environmental and energy technologies

3

Developing and expanding the use of renewable energy

A commitment toa resource-recycling future

6

Increasing the reuse and recycling of communications
equipment, mobile terminals, and other technologies

8

Proper treatment, storage and management of
hazardous waste

7

Reduction of plastic use and promotion of recycling

9

Appropriate and efficient management of water resources

A future where people andnature are in harmony

10 Thoroughly implementing environmental assessment

11 Contributing to natural ecosystem conservation

Establishing shared
ethical standards

12 Establishing and thoroughly complying with ethical standards

14 Thoroughly reinforcing corporate governance and compliance

13 Appropriately managing conduct risk

15 Sharing high ethical standards with business partners

Prepare for a new future withthe power of technology

16 Promoting the B2B2X model

18 Contribution to the revitalization of local communities andImproving prosperity for all
people and cultures

Moving towards a safe, secure,and resilient society

Maximizing wellbeing for all

17 Protection and respect for intellectual property

19 Ensuring the stability and reliability of services

economies

21 Promoting a decentralized society based on remote work

20 Strengthening information security and personal information

protection

Respect for human rights

22 Compliance with the NTT Group Policy on Human Rights

23 Encouraging society as a whole to respect human rights

Diversity & Inclusion

24 Promoting recruitment, training, and education of diverse

26 Support for balancing work and life such as childcare andhuman resources and women's advancement in the workplace

nursing care

25 Encouraging of understanding of LGBTQ and promoting theadvancement of disabled people

Creating new work style models

27 Promoting remote work and other workplace models

29 Supporting autonomous capacity development

28 Achieving zero fatal accidents as well as maintaining and

30 Promoting paperless operations

promoting employees' health

NTT COMWARE GROUP

14

SDGs ACTION BOOK 2021

Refer to the following sites for more details on voluntary
contributions connected to our CSR targets, as well as on ourefforts to contribute with customers through our products
and services.

CSR Site

Service Profile Site

Provides information on the NTT COMWARE Group’s CSR activities, including
ongoing initiatives focused on our fourmain CSR themes.

Introduces our many products andservices for realizing a better society
with customers and end-users.

https://www.nttcom.co.jp/csr/ (Japanese site)

https://www.nttcom.co.jp/solution/ (Japanese site)* Honorifics omitted from names (of individuals, groups, public bodies, etc.) in principle.
* SmartCloud, “follow,” SARABOT, and FSC24 ® (Field Service Cockpit 24) are the registered trademarks of NTT COMWARE CORPORATION in Japan.
* elgana is the registered trademark of NTT Business Solutions Corporation in Japan.
* Microsoft and Microsoft Teams are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
* B2B2X and Cognitive Foundation are the registered trademark of Nippon Telegraph and Telephone Corporation in Japan.
* Salesforce and salesforce.com are either registered trademarks or trademarks of salesforce.com, inc.
* Other names of companies, products, etc., may be the trademarks or registered trademarks of their respective companies.

Inquiries
NTT COMWARE CORPORATIONCSR Office, General Affairs and Personnel Department
NTT Shinagawa TWINS Annex Bldg., 1-9-1 Konan, Minato-ku,
Tokyo 108-8019
https://www.nttcom.co.jp/csr/ (Japanese site)
Published December 2021
(next publication scheduled for December 2022)