NTT COMWARE CORPORATIONCSR REPORT2019

Message from the President

Co-creating new value with clientsto help bring about a sustainable society——Crafting the future through co-created innovation
As a business integrator, we are committed tosolving the problems faced by society together
with our clients.

along with some of its applications, and also ourIn the field of information and communication technol-

and technologies with client businesses, we willogy (ICT) in recent years, the rapid advance of newcontinue generating new value while boldly tacklingtechnologies like artificial intelligence (AI), big data andsociety-wide challenges.

IoT have propelled the use of an array of digital services,

infrastructure maintenance services performed with
Dropo, a drone operations portal. By co-creating services

collected through these services, new value and further

Helping achieve the SDGs throughbusiness activities

new services are expected to be created across multiple

Compliance, the environment, and human rights aware-

sectors, which will continue to improve the convenience

ness have long formed the foundation of our businessof daily living and raise productivity in various industries.

activities, and we have consistently disseminated related

With society now facing many serious issues, from more

information throughout the group, on the 29th of eachfrequent natural disasters related to climate change, to amonth specifically, the designated“CSR Day”of the NTT

diminishing labor force caused by the country’s declin-

COMWARE Group. With corporations in recent years

Conclusion

ing population and low birthrate, to the aging of key

increasingly expected to embody both social and busi-

This report is available in a“Highlights”edition, which

infrastructure, initiatives to achieve the UN’s Sustainable

ness value, a concept known as“creating social value,”provides a basic explanation of our activities to stake-

Development Goals (SDGs), a shared set of targets

or CSV, we are transforming our conception of CSR toholders, and a“Detailed”edition (Japanese only), which

aimed at making society sustainable, are accelerating

more fully integrate the CSV approach. The SDGs were

offers a more complete picture of our initiatives. Thankacross all sectors, government, corporate and non-profit.

adopted by the United Nations in 2015 and companies

you for taking time to read the report and for your con-have increasingly taken measures on their own initiative

tinuing support for the NTT COMWARE Group.

and, moreover, through analysis and utilization of data

As the IT division of the NTT Group, which continuously
provides communication services that connect customers

to achieve them. We are no exception. The NTT Group

24 hours a day, 365 days a year, the NTT COMWARE

announced its support for the goals in 2016, and in 2017

Group leverages its technological capabilities and exper-

we revised the NTT COMWARE Group CSR Policy, con-tise to produce ongoing innovation through our own

necting our four main CSR themes to the SDGs anddigital transformation. And, as a business integrator, byrevising our quantitative CSR indicators and targets,

Satoshi Kurishimapromoting digital transformation for clients as well, we

which are key performance indicators we set for each

President,

are working to help solve the issues society faces.

theme. We have since promoted initiatives to strengthen

NTT COMWARE CORPORATIONIn this report, we introduce specific examples.
They include our image recognition AI Deeptector®,

the connection between SDGs and our business activities while maintaining a PDCA improvement cycle.

NTT COMWARE CORPORATION

01

CSR REPORT 2019

Our Business in SocietyWith ICT permeating our daily lives, NTT COMWARE’s services and solutions support safe
and comfortable living for everyone in a rich variety of ways throughout society.

OUR SERVICES AND SOLUTIONS
SmartCloud® Phone
Deeptector®

SmartCloud® DevaaS 2.0

SmartCloud® Phone

Deeptector® is an image recognition AI solution that

This cloud service provides a comprehensive, location-

This service provides cloud-based PBX functions, includ-utilizes deep learning. It is used for conformance

free environment for software development. It

ing internal line calling, main number routing andinspections in the manufacturing industry, which isshortens the software release cycle and raises thevarious types of forwarding. It enables not only conven-faced with the challenge of securing workers due to aefficiency of the development process to provide

tional landlines but also smartphones to be used as

shrinking labor force, and for physical inspection ofrobust, flexible support for the deployment and use

internal line phones to provide a communications

structures in the infrastructure sector. And, its applica-of DevOps by clients.

environment for remote work and telecommuting.

Help Desk BOT

Hikari BOX+

Dropo

This chatbot responds to questions in a text chat

Hikari BOX+ is a HEMS controller with functions for

Dropo is a drone data management service for man-format and is available anytime, anywhere and forvisually rendering home electricity consumption andaging such data as drone units, operators, and photo

any number of times 24 hours a day, 365 days a year.

controlling air conditioners and other home appli-

data, the information needed when drones are uti-

It helps customers be able to answer their own ques-

ances. It can turn one’s television into a smart TV and

lized. The service supports the use of drones in infra-

tions, and the more questions it receives, the faster itmakes available entertainment content like movies

structure inspections and other areas where aarrives at an answer.

and the Internet.

shortage of maintenance workers has become ations continue to expand.

pressing issue.
＊ Deeptector, SmartCloud, the SmartCloud logo, DevaaS, Shanaing, the Shanaing logo are the registered trademarks of NTT COMWARE CORPORATION.
＊ Hikari BOX is the trademark of NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION.
＊ Dropo is the trademark of NTT COMWARE CORPORATION.
＊ In some cases other listed company names, product names, etc., are the trademarks or registered trademarks of their respective companies.

NTT COMWARE CORPORATION

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CSR REPORT 2019

CSR: Our Commitment and Contribution to Society
CSR Policy

To continue to contribute to society and its sustainability, the NTT COMWARE Group carries out multifaceted CSR
activities on a united front while keeping a close watch on the changes taking place in society.
Reflecting recent revisions made by the NTT Group to its CSR Charter, NTT COMWARE has partially revised its CSR
policy as of June 2019.

CSR Message

We, as NTT COMWARE Group, will take initiatives in solving social issues through our business activities by providing the best possible services andreliability rooted in a strong ethical outlook and robust technological capabilities to create business value together with our clients and willcontribute to creating a safe, secure and sustainable society.
CSR Theme

Related SDGs

Enrich Society
We will contribute to creating a more prosperous and smarter society with a sustainable development focus andby solving various current social issues and new social issues resulting from future innovation around the world
by enabling our clients’digital transformation.

Protect Environment
We will reduce environmental impacts throughout NTT COMWARE Group businesses and will take the initiative in
reducing the current environmental issues of society by using Information and Communication Technology (ICT)to help resolve this worldwide challenge.

Safety & Security
We will provide reliable ICT solutions that support society and help ensure safety, information security and privacy,that are resistant to physical or cyber attacks and that are designed for fast recovery from any disasters.

United NTT
We, as NTT, will always work with sound health in body and mind, a high ethical perspective, respect for humanrights, and an awareness of our partners. We will endeavor to ensure a safe working environment with respect fordiversity and individual growth while helping build healthy communities.

NTT COMWARE CORPORATION03

CSR REPORT 2019

More Consistent, Global in Outlook
Two perspectives supporting
our CSR activities

Our CSR activities are planned and practiced with an emphasis on two key perspectives fordemonstrating our strengths as a corporate group while maintaining a constant focus on
meeting society’s expectations.

NTT Group United in CSR

Affirming and Promoting the UN’s
Sustainable Development Goals

NTT Group has been working to achieve sustained growth through the res-In fiscal 2016, the NTT Group formally announced its agreement with theolution of social issues based on the NTT Group CSR Charter.

United Nations’Sustainable Development Goals (SDGs).

The charter consists of our CSR Message, a statement of our commit-

Based on this, as a member of the NTT Group, we have promoted initia-

ment to corporate social responsibility, and four CSR Themes, which specify

tives to achieve the SDGs since that time.

the priorities of our CSR activities. The Group as a whole works on this basis

In 2017, we clarified how our four CSR themes are connected to theto promote CSR.

SDGs, and we have since also actively linked individual solutions and ser-

Based on the NTT Group CSR Charter, NTT COMWARE has formulated avices to those SDGs to which they specifically contribute. Through our

CSR Policy (previous page) that reflects its business activities and guided byvarious activities, we will continue working to help achieve these goals.

this policy works to resolve societal issues.
NTT Group CSR Charter

NTT Group CSR Charter: https://www.ntt.co.jp/csr_e/groupcsr/csr_policy.html

NTT COMWARE CORPORATION

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CSR REPORT 2019

CSR Theme 1

Endless Innovation fora Better Future

Enrich Society
Improve quality

Utilize ICT

Continuously raisecustomer satisfaction
The NTT COMWARE Group has accumulated exceptional technologicalcapabilities and frontline expertise in pursuit of its important missionof developing and providing solutions that contribute to the stabledevelopment of society, particularly in light of the increasing role ICT
has come to play in people’s daily lives. In addition, with the solutions
clients expect growing larger in scale and more complex, we arefocused on providing high-quality, high-reliability services throughsolutions and technologies.

Our ultimate goal at NTT COMWARE is to help bring about a world where
people everywhere can live progressive, comfortable lives into the future.
Establishing sustainable, resilient social infrastructure for all throughinnovation is a global challenge. Companies in developed countries inparticular are expected to actively contribute to this cycle of innovation.

Examples of Initiatives Contributing to SDG 9
Facilitating economic activity and addressing social issues with
Deeptector®, our AI-based image recognition solution
Deployment of advanced technology in public infrastructure
Promotion of health care and wellness via IoT

NTT COMWARE CORPORATION05

CSR REPORT 2019

CSR Theme 1

Enrich Society

Our Aim Is a Comfortable Future with Greater Convenience——­­Supporting innovation for society through the power of ICT
Case

01

Deeptector® Tackling a Societal Challenge on
the Manufacturing Frontlines

Social Infrastructure Maintenance with Dropo and
Our Other Drone Operating Solutions

Case

02

Innovation using digital technologies has been making rapid progress at manufacturing
plants in recent years. In developed countries in particular, aging, low birthrates andoverall population declines have become major issues, and how to address labor shortages has become an increasingly important issue.
NTT COMWARE’s Deeptector® is an image recognition AI that uses deep learning.
Taking the place of the human eye in inspections and conformance checks, thesolution is used for conformance inspections in the manufacturing industry, which is
faced with the challenge of securing workers due to a shrinking labor force, and in
the infrastructure sector for physical inspections of various structures; and its applications continue to expand.
There are two main ways of utilizing Deeptector® in inspections and conformancechecks. The first is detection mode in which Deeptector® studies numerous images of
non-conforming products and raises its differentiation precision through trial and error.
The second is conformance recognition mode in which the solution studies a small
number of images of conforming products and detects all non-conforming products,
including defects that can’t be anticipated in advance. Conformance recognition modecan be used with products for which images of non-conformance cannot be readily
produced, even though such images are normally needed to utilize AI. Examples include
small lot, wide variety production and cases in which non-conformance occurs at a low
frequency. Our solution increases the opportunity for the manufacturing industry toutilize AI because it can be used in place of conventional image processing devices tomaintain production stability.

The NTT Group possesses extensive communications infrastructure, including manytransmission towers and power poles. Reliably maintaining these structures to maintainand improve high-quality communication services is an important mission of the NTT
Group. Diagnosing deterioration in infrastructure, however, is reliant in large part on theexperience and knowledge of veteran engineers, and transmitting their expertise to a
new generation of specialists has been an issue. Such work also often takes place in highor confined spaces, so making it possible to perform remotely, mechanically and automatically is also an issue.
To raise the efficiency of inspection work on communications and other social infrastructure, NTT COMWARE has developed Dropo, a portal system that provides integrated
management of information that is needed when drones are utilized, including photo
data and information on drone units and operators, and KnowledgeMap® 4D, which
performs 3D modeling of photographs, sensor data and other information acquired
through drone operations. Both tools have been available since the end of fiscal 2018. We
are currently working to expand the scope of applications for these solutions by combining them with Deeptector® and other tools, and through them, we will contribute to thedigital transformation of social infrastructure maintenance and management.
＊ KnowledgeMap® is the registered trademark of NTT COMWARE CORPORATION.
＊ Dropo is the trademark of NTT COMWARE CORPORATION.

Drone Operation Solutions in Line with Infrastructure Maintenance Cycle
Inspection＊ Deeptector® is the registered trademark of NTT COMWARE CORPORATION.

Diagnosis

Measures

Conformation Recognition Mode

Learning

Conformation
Recognition Mode

Conformance
image
Learning image

Learnedmodel

Determination
Flaw

Image fordetermination

Determination
resultimage recognition AI
that uses deep learning

Nonconformance
image

MR infrastructure
inspection support
tools

Drone operation portal

Determination
resultNTT COMWARE CORPORATION

4D virtual
inspection viewer

Drone management and image storage

06

CSR REPORT 2019

RecordingCSR Theme 2

Drawing on Humanity’s
Strengths to Tackle
Global Warming

Protect Environment
Low-carbon society

Recycling-basedsociety

Biodiversity
As a leading ICT company, the NTT COMWARE Group has taken“Green by
ICT”as its slogan and set specific targets as it continues to conduct
activities that reduce its own and its clients’environmental impact. These
activities are conducted on three pillars: realization of a low-carbon society,formation of a recycling-based society, and protection of biodiversity.
Among them, in realizing a low-carbon society, the NTT Group has set
quantitative targets and is actively carrying out initiatives across the Group.

Examples of Initiatives Contributing to SDG 13

The problem of global warming is the common concern of all of
humanity, but efforts thus far have not been effective. With extreme

Data center services with exceptional environmental performance

weather events occurring in succession around the globe, society ingeneral is increasingly calling for more to be done. ICT companies have

IoT solutions that promote the transition to low carbon society

come under harsh scrutiny and are being called on to reduce their energy

Promotion of low carbon business models internally at the company

consumption, which is a considerable amount due to the nature of theirbusiness, and make substantial efforts to convert to low carbon products,
services and processes.
NTT COMWARE CORPORATION07

CSR REPORT 2019

CSR Theme 2

Protect Environment

Leaving the Earth Peaceful and Abundant——­Creating a low-carbon society for future generations
Case

03

Case

Ongoing Initiatives to Reduce Our Own Environmental Impact

04“Everyday Eco”at Offices and Data Centers
Fostering Participatory Awareness through“Facility Greening”

The NTT COMWARE Group actively conducts initiatives on an ongoing basis at both its
data centers and offices to reduce environmental impact via ICT.
In fiscal 2018, we took energy-saving measures in response to new facilities established to meet increasing data center demand, including actively installing high-voltage
direct current (HVDC) systems and upgrading to high-efficiency air conditioning. HVDC
systems are a proven technology for reducing heat loss from power supply equipment,
an issue faced by ICT facilities, and we actively install the systems when establishing or
upgrading facilities, an initiative that has produced steady results. To save energy at
offices, we have installed energy-efficient thin client terminals and also LED lighting (LEDrate currently around 86%) while working to optimize brightness with a dimmer function.
Installing LED lights and using dimmers have resulted in energy savings of around 1.5%.
As a result of these measures, electricity consumption was 114.6 million kilowatt-hours,
below our target for fiscal 2018 of 124.0 million kilowatt-hours.

Measures to address the heat island effect in urban areas are now widespread in Japan.
Individuals and corporations alike take these“everyday eco”steps while creatively
leveraging the characteristics of their organizations. The NTT COMWARE Group for its parthas conducted various activities at its offices and data centers that include planting
rooftop gardens and sprinkling water. At the Hiroshima Building of our West Japan
branch in particular, employees have been especially proactive in their efforts, creating
an extensive rooftop garden and green walls that draw on the characteristics of a varietyof plant life, including sweet potatoes, morning glories and SunPatiens. Regular temperature readings are taken of the greened areas and improvements are made each year to
overall effectiveness. The initiative has been lauded in the community as well, and theoffice was awarded the highest honor in the 2018 Green Curtain Competition sponsoredby Hiroshima City.
These activities play a large role in fostering environmental awareness at the level of individual employees, and the NTT COMWARE Group recognizes their significance from thestandpoint of promoting CSR with full participation. We will continue to promote these
employee-driven environmental protection activities at offices throughout the Group.

Comparison of DC and AC Power Supplies

Rooftop garden, green wall, and award certificate

DC power supply
Power loss (heat)ACDC

Few converters for low power loss

DC

(Voltage
regulation)

DC

Commercial
power
supplyCPU

BatteryServers, routers

AC power supply (conventional format)

AC

AC

DC

DC
DC

Commercial
power
supplyDC
BatteryAC

AC switch

DC

CPU(Voltage
regulation)

Servers, routers

NTT COMWARE CORPORATION08

CSR REPORT 2019

CSR Theme 3

Making Infrastructure
Sophisticated andSustainable

Safety and Security
Stability and reliability

Reinforce
information security

Security personnel training
With the evolution of ICT technologies, we have become increasingly
responsible for safety and security and not simply financial gain. As amember of the NTT Group, which provides information infrastructure, theNTT COMWARE Group has established business systems for ensuringsmooth operations and maintenance. In addition, we actively develop anddeploy highly reliable technologies to counter new security risks, which
continue to emerge. Going forward, we will continue to fulfill our responsibilities to society from the dual standpoint of stable, high-reliability services
and in-house security while always monitoring technological advances.

Infrastructure development with the benefit of ICT brings with it a host of
new challenges for our society. Data centers can go down due to an

Examples of Initiatives Contributing to SDG 11
Data center services with exceptional durability and security

unforeseen accident or malicious attack. Networks can be cut off by anatural disaster. To avoid such a turn of events to the full extent possible,

Solutions that contribute to city disaster preparedness plans

infrastructure must be made resilient against contingencies and highly

Security and maintenance services for public and corporate systems

amendable to recovery. The mission of ICT companies is only increasing

Internal business continuity planning and rigorous information security

in importance.
NTT COMWARE CORPORATION09

CSR REPORT 201909

CSR Theme 3

Safety and Security

Protection Today, Protection Tomorrow——­­Continuing to provide robust value for the safety and security of social infrastructure
Case

05

FSC24® Continuously Supports the ICT Society
24 Hours a Day, 365 Days a Year

Case

06

FSC24® is a 24-hour-a-day, year-round outsourcing service that operates and monitors
information and communication systems to prevent public services and businesses fromever being interrupted. The NTT COMWARE Group has an extensive track record and many
years of experience in the development and operation of monitoring and information
systems used in communications, primarily in connection with the NTT Group. This service
condenses all of our know-how to support resilient, highly stable system construction. We
undertake system operations, make proposals for improvements based on the latest
developments and provide services in line with the entire information system lifecycle.
The service establishes business management methods in conformance with ITIL®, aninternational framework that compiles best practices for IT service management, andnames an“FSC24 officer,”the person responsible for integrated coordination of crossunit processes, who takes appropriate measures in all circumstances. It provides continuous protection for ICT infrastructure operations, from regular interruptions to major
failure caused by natural disasters. Fiscal 2018 saw a series of natural disasters acrossvarious regions, from earthquakes and torrential rains to enormous typhoons, but theservice held steady, supporting monitoring and quick recovery to communication andother systems at sites nationwide.

Group-Wide Emergency Response and Communications
Restoration in a Year of Recurring Natural Disasters

Japan in fiscal 2018 was hit by earthquakes, torrential rains, major typhoons and othernatural disasters across various regions of the country, including earthquakes in northern
Osaka in June and in eastern Iburi, Hokkaido in September as well as heavy rainfall inwestern Japan. The facilities of the country’s communication companies also sustained
damage that affected services. In response to these events, NTT COMWARE rapidly developed measures in coordination with the NTT Group, with FSC24® playing the role of control tower. When large-scale disasters occur, a multitude of issues must be quickly
considered and actions taken, including surveying the impact of damage, establishing
restoration methods for services and facilities, procuring supplies and responding toindividual problems locally. With damage conditions changing moment by moment, wewere able to avoid major degradation in communication service quality to the full extent
possible immediately after disaster occurrence while simultaneously quickly launching
restoration work in affected regions as a result of meticulously predicting risks in advanceand rigorously taking preparatory measures to secure resources and keep up maintenancesystems through Group-wide coordination. In addition, with restoration work underway,
we strengthened measures for major improvements in efficiency and speed for onsite
work going forward. This included drafting and implementing procedures for the first timenationwide for reducing operations in water-damaged areas of communications buildings
and assuredly restoring those operations in a short period of time.
These efforts were recognized for their contribution to the rapid restoration of communication services, and in November 2018, at the NTT West Group’s KAIZEN Promotion Conference,
we were honored with a certificate of appreciation from NTT West President Kobayashi.

＊ FSC24® is a registered trademark of NTT COMWARE CORPORATION.
＊ ITIL® is a registered trademark of AXELOS Limited.

FSC24®

Receiving a certificate of appreciation at the 2018 KAIZEN Promotion Conference

NTT COMWARE CORPORATION10CSR REPORT 2019

CSR Theme 4

For a Society Where
Everyone Can
Excel Regardless of Gender

United NTT
Responsible action

Diversity and equal
opportunity

Health and safety

Social contribution
activities

The NTT COMWARE Group works to maintain a balance formed of business
management to ensure the continuing trust of clients and the generalpublic through sustainable business activities. We comply with all laws andregulations as a matter of course and also promote various activities centered on employee health and safety, respect for diversity, contribution to
local communities, and other areas. These activities are conducted on a
“United NTT”basis across the NTT Group. We are particularly focusedcurrently on women’s empowerment and will continue seeking additional
ways to contribute to the realization of a society where diversity isrespected and everyone can live vibrant, dynamic lives.

Examples of Initiatives Contributing to SDG 5

We provide opportunities for employees to demonstrate their abilities
regardless of personal attributes like gender. Achieving gender equality
is currently a global challenge. Unfortunately, Japan has still not
produced adequate results in this area. In the World Economic Forum’s
Global Gender Gap Report 2018, which measures differences in social
advancement between men and women, Japan ranked 110th out of 149
countries, so further effort is needed.
NTT COMWARE CORPORATION11CSR REPORT 2019

Empowering women and work style reforms
Provision of ICT solutions contributing to women’s empowerment

CSR Theme 4
Case

United NTT

NTT COMWARE Initiatives to Promote Women’s Empowerment and Gender Equality

07

We work to create systems for thinking and acting on behalf of gender diversity.
Diversity Promotion Initiatives
The NTT COMWARE Group positions
respect for diversity as an importantmanagement strategy and strives to raiseawareness and create empowering
workplaces that enable diverse personnel
to participate and excel without regard togender, sexual orientation, gender identity, age or disability.

Activity Highlights 2: Women’s empowerment

Proactive initiatives through WAVEBusiness reforms

Awareness-raising

Crea

The NTT COMWARE Group has targeted 6.0% for its ratio of female managers by fiscal
2020, and to promote the target’s achievement, activities are conducted through WAVE*,
our women’s empowerment promotion network.
WAVE’s members consist primarily of leader-level employees at each workplace (women
employees a step before manager level). The members carry out activities while enlisting the people around them with the goal of helping establish a workplace environment
where women can energetically excel while also striving to further their own careers.
In fiscal 2018, the network’s many activities included holding a seminar on balancing
work and nursing care responsibilities, conducting interviews on job satisfaction withdepartment managers and board directors selected by members for their energetic work
performance, and communicating the findings on the company intranet. The merit of these
activities were recognized, and we were awarded a three-star Eruboshi rating by the Ministerof Health, Labour and Welfare for being a company that fulfills all five indicators based on
the Act on Promotion of Women’s Participation and Advancement in the Workplace and is
rated as excellent in implementation of initiatives related to women’s empowerment.

Workplaceenvironmentand systems

here
rkplace culture w
diverse
employees shine

ting awo

Diversity promotion, women’s empowerment,
work-life management

PRIDE Index

Eruboshi＊ An abbreviation for“Woman Action Variety Enjoy.”The name reflects the network’s intention to generate various
ideas from the perspective of women, joyfully take action and create a wave that engulfs colleagues.

WAVE System & Activities

Activity Highlights 1: Promotion of LGBT initiatives

Female manager
committee

Managers

GrowthSupportSupport

Female leaders
SupportManagers
Supervisors＊ work with Pride is a nonprofit group that helps corporations and other organizations establish and promote diversity
management related to sexual minorities, including lesbian, gay, bisexual and transgender (LGBT) individuals.

NTT COMWARE CORPORATION

Subcommitteecoaches

Femalemanagers

12

CSR REPORT 2019

Promoteunderstanding

Encourage
prospective
managers

Male employees/
Female employees

The NTT COMWARE Group first created a page related to LGBT and sexual minorities on
the company intranet in April 2016 and worked to promote the understanding of
employees through various training sessions and other measures. The scope of ourbenefit programs was expanded to include same-sex partners starting in 2018, and weparticipate in the Tokyo Rainbow Pride parade, a public event in which the NTT Group is
involved, as well as conduct a variety of other activities. These activities have been officially recognized: In the PRIDE Index, a performance indicator administered by the nonprofit group work with Pride*, we received a score of five out of five in five indicators andwere awarded Gold status.

Fiscal 2018 Targets and Results

NTT COMWARE has set new activity targets as of
fiscal 2017 based on previous activities and their outcomes.
Priority Activities

FY2018 CSR Quantitative Indicators / Targets

FY2018 Results

I. Enrich Society
Contribute to society through ICT
Improve ICT accessPursue customer satisfaction• New services provided related to 2020 and regional revitalization (track performance)• Number of UD-capable products and services provided (track performance)• Activities related to overseas projects (track performance)• Contribution to cost reductions for efficient business operations: ¥32.5 billion• Services provided: 3 (2 ongoing)• Services provided: 3 (ongoing)• Contribution to global business primarily through NTT Group: ¥1.1 billion• Contribution to cost reductions for efficient business operations: ¥32.9 billion• Electricity consumption: 124.0 million kWh or less (reduction of 12.0 million kWh or more)• Purchased paper: 5,107 boxes or less (year-on-year reduction of 5%)• Paper use per employee: 1,035 sheets or less
• Waste recycling rate: 99% or higher• Electricity consumption: 114.6 million kWh (reduction of 13.0 million kWh)• Purchased paper: 4,877 boxes (year-on-year reduction of 5%)• Paper use per employee: 837 sheets• Waste recycling rate: 99.91%• Number of incidents of personal information leaks: 0• Secure security experts (track performance)• Conduct disaster preparedness drills• Number of incidents of personal information leaks: 0• Upper level: 1/Intermediate level: 290/Lower level: 1,812• Conduct COMWARE disaster preparedness drill (Nov. 1, 2018)• Ratio of female managers (track performance)• Ratio of female managers: 5.47% (as of April 1, 2019)• Companies employing zero people with disabilities: 0 (among companies with over

• Companies employing zero people with disabilities: 0• Employment rate of people with disabilities (as of June 1, 2018):

II. Protect Environment
Use ICT to contribute to the environment
Reduce the environmental impact ofbusiness operations
Effectively use resources

III. Safety and Security
Protect personal information
Reinforcing information security
Ensure stability and reliability ofcommunications services

IV. United NTT
Promote diversity＊Training managers to meet 6.0% target by fiscal 2020
45.5 employees)
Employment rate of people with disabilities: 2.2% or higher

Respect human rights

Reinforce value chain management
Promotion and assessment of safety, healthand welfare
Create attractive workplaces
Promote a united Group effort on social
contribution activities•• Number of confirmed human rights violations: 0• Percentage of participation in training concerning human rights: 100%
• Number of confirmed high-risk suppliers: 0• Number of industrial accidents (with absence): 0• Implementation rate of specified health guidance: 25%• Employee satisfaction: Higher than previous fiscal year (3.88)• Participation rate: 30% or higher• Times participating per employee: 2 or more

NTT COMWARE 2.29%, NTT INTERNET 1.95%• Number of confirmed human rights violations: 0• Percentage of participation in training concerning human rights: 100%
• Number of confirmed high-risk suppliers: 0• Number of industrial accidents (with absence): 1• Implementation rate of specified health guidance: 73.9%• Employee satisfaction: 3.94
• Participation rate: 33.6%• Times participating per employee: 3.56

More information on quantitative CSR indicators and targets for fiscal 2019 is provided in the detailed edition of this report. (Japanese only)

NTT COMWARE CORPORATION13CSR REPORT 2019

CSR Information
About the NTT COMWARE GroupNTT COMWARE has been providing optimal solutions to our clientswith the passion to support and improve the telecommunication
infrastructure in Japan for people’s better lifestyles.
Accelerating our transition from system integrator tobusiness integrator.
We will pursue quality and credibility in our solutions, think andact together with our clients, and "co-create”new business value
as their true partners.

NTT COMWARE Vision (rev. 2017)
NTT Comware’s Identity

Corporate Message

NTT COMWARE will pursue quality and credibility of our solutions

Connect hearts, deepen social networks

and contribute to the formation of a communication-rich society
by“co-creating”business value with our clients.

Principles of Action, Policies & Principles of Action
To help our clients’continuous

To enhance our corporate

To develop and stabilize ourTo achieve the best team

To make our dreams comedevelopment and tovalue, we will become andsociety, we respect diversity,

performance, we will take on

true, we believe in our“co-create”their new businessfoster professionals.

play a role as a member of ourjobs that, despite theirpotential and will continue tosociety, and observe its rules.

necessity, no one else does.

do XX.

value, we will think and act
together with our clients.

NTT COMWARE CORPORATION14CSR REPORT 2019

Corporate Information

Editorial Policy

ProfileAbout the ReportCompany Name

The NTT COMWARE Group has issued the NTT COMWARE CSR Report since fiscal 2007 to

NTT COMWARE CORPORATION (NTT COMWARE)

communicate its corporate social responsibility activities to all stakeholders. The report

Head office	NTT Shinagawa TWINS Annex Bldg., 1-9-1 Konan, Minato-ku,

has been published in two editions since fiscal 2013 and this year’s version continues thisTokyo 108-8019

format. The“Highlights”edition features themes that have a major impact on society in

Capital20 billion yen

Stockholder

Nippon Telegraph and Telephone Corporation

Established

September 1, 1997

general and that are of particular importance to the NTT COMWARE Group. The“Detailed”
edition provides more detailed information on these and other topics.
The report is organized with reference to the CSR activities of the NTT Group as awhole and makes specific reference to the NTT Group CSR Charter.

Group Companies

The report is intended to convey with clarity the CSR activities of the NTT COMWARE
Group so as to facilitate productive communication with stakeholders.

NTT INTERNET INC.
COMWARE FINANCIAL SYSTEMS CORPORATION

URL:https://www.nttcom.co.jp/csr/ (Japanese site)
Report Scope
The report generally applies to the initiatives of the entire NTT COMWARE Group. When there are initiatives
specific to NTT COMWARE or one or more Group companies, the names of the companies are indicated.

Corporate Data

Reporting Period

Gross sales

Operating profit(Billions of yen)(Billions of yen)

Reference Guideline

10.4
182.3

188.9
172.7

178.8

178.3

184.3

April 1, 2018 to March 31, 2019 (fiscal 2018)(Certain activities after March 31, 2019 are also included.)

Employees

9.4
8.1

GRI Standards (Global Reporting Initiative)

10.0

9.4
8.6

6,476

6,831
6,315

6,667

6,249

Issue Date

6,601

November 2019 (previous report issued November 2018)＊ Honorifics omitted from names (of individuals, groups, public bodies, etc.) in principle.
＊ Names of companies, products and services are the trademarks or registered trademarks of their respective companies.

Inquiries
NTT COMWARE CORPORATIONCSR Office, General Affairs andPersonnel Department
2016

2017

NTT COMWARE (parent)
NTT COMWARE Group2018 (FY)

2016

2017

NTT COMWARE (parent)
NTT COMWARE Group2018 (FY)

2016

2017

NTT Shinagawa TWINS Annex Bldg.,
1-9-1 Konan, Minato-ku,
Tokyo 108-8019

2018 (FY)NTT COMWARE (parent)
NTT COMWARE GroupTel:

81-3-5463-5756

Fax:

81-3-5479-9218

E-mail: csr@nttcom.co.jp

NTT COMWARE CORPORATION15CSR REPORT 2019

Eco ICT Logo

The Eco ICT Logo was created by the ICT Ecology Guideline Council. Telecommunications service providers
appropriately evaluate their own initiatives to reducecarbon dioxide emissions and depending on the level of
those initiatives receive the right to display the logo andpublicize their commitment to the environment.
NTT COMWARE is committed to reducing carbon dioxide
emissions as a telecommunications service provider.