EASEOF

BUILD
TRAIN
SUPPORTCARE
DEVPM

EMPOWER YOUR VISION

with Datalogic Professional Services

Datalogic is a global leader in the automatic data capture and process automation markets, specialized in
the design and production of bar code readers, mobile computers, sensors for detection, measurementand safety, RFID, vision and laser marking systems. Datalogic solutions help increase the efficiency andquality of processes in the Retail, Manufacturing, Transportation & Logistics and Healthcare industries,
along the entire value chain.
Global industry leaders rely on Datalogic products, benefitting high customer service and innovative
products offered for over 47 years.
Datalogic is headquartered in Bologna (Italy), employs approximately 3,100 staff worldwide, distributed in
30 countries, with manufacturing and repair facilities in the USA, Brazil, Italy, Slovakia, Hungary and Vietnam. In 2017 Datalogic had a turnover of 606 million Euro and invested over 55 million Euros in Research& Development, with a growing portfolio of over 1,200 patents in multiple jurisdictions.
Datalogic S.p.A. is listed in the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI.
For more information about Datalogic, please visit us at www.datalogic.com.

Global Technical Support Phone Numbers
United States/Canada
1 (800) BARCODE			1 (800) 227-2633
Italy			+39 0516765611
France			+33 164867100
United Kingdom		+44 1582790020
Germany			+49 6103 9971300-0
Spain			+39 917462860
For other countries, please call the Italy number for service.

© 2019 Datalogic S.p.A. and/or its affiliates. • All rights reserved. Without limiting the rights under copyright, no part of this documentation may be
reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, or for any purpose, without the express written
permission of Datalogic S.p.A. and/or its affiliates. • Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A. in many countries,
including the U.S. and the E.U. All other trademarks and brands are property of their respective owners • BR-ProfessionalServices-ENA4 Revision A
20190107www.datalogic.com

EASEOF...MIND

EASEOFSUPPORT

Service programs that meet every needTechnical Support that fits your needs

Whether you own a small manufacturing plant or manage a large
enterprise, know that Datalogic supports you at all stages of productlife with a range of customizable Services solutions.

Get help fast with our 24/7 phone support programs. With our “followthe-sun” model, a technician is always available to solve whatever issue
you face—in your language.*
Datalogic can tailor a service-level agreement to your specific needs, withworldwide coverage, with add-ons to dispatch a technician should an issue require on-site assistance.

With walkthroughs to ensure every required component is included
in your purchase, customized installation to meet your specifications,
onsite installation and training, through technical support and productmaintenance agreements, Datalogic EASEOF Services means yoursolution will work at its highest possible efficiency throughout its life.

• Gets you back up fast

EASEOFCAREYour Datalogic Authorized Reseller will work with you to find theservices that best meet your needs, and can provide details andcustomizations to meet your specific needs.

Extended service plans that fit your budget

EASEOFBUILDYour business is not one-size-fits-all, and neither are our equipment service plans. Our EASEOFCARE
extended repair subscriptions are flexible, customizable and as responsive as your need. Four convenientofferings cover most every need; if yours are different, let’s talk—we can help you with staged spares, wearparts forwarding, and other solutions that keep your mission-critical operations working as hard as you do.

Personalized solution design and installation• Fast, correct installations

STANDARD PLAN

COMPREHENSIVE PLANS• All components fit right,
the first time

• All shipping prepaid• Normal wear & tear
• Accidental breakage• Reduced installation time•

EASEOFTRAIN•

Overnight Exchange
Advance replacement, next
business day
Spare pool owned andmanaged by Datalogic
US/Canada deployments
3 and 5 year plans• Factory parts & procedures• Selected firmware upgrades• Annual renewals available

Courtesy Advance•••
Courtesy loaner shippedin 24/48 hours
Repair within 10 Datalogic •business days of receipt,
then returned•
US/Canada deployments
3 year plan

Maximized benefit through continued training••

Ensure that your operators and onsite IT and maintenance staff
are getting the most out of your Datalogic solutions with ourcustomizable training programs. We offer a range of training
opportunities: onsite, at our facilities, and at regional training events,or online.
Contact your Datalogic Authorized Reseller for details on upcoming
training events and programs.

EASEOFDEV••

2-Day Repair
2 Datalogic business day
repair after device receipt
US/Canada/Mexico
deployments
3 and 5 year plans•••••

5-Day Repair
5 Datalogic business day
repair after device receipt
Normal wear & tear only
Factory parts, procedures& selected firmware
upgradesReturn ground freight
prepaid
3 and 5 year plans with
Annual renewals available• Increase efficiency• Leverage full solution potential• Quickly train new personnel

Customized development and management

EASEOFPM

Keep equipment in top shape
Keep your equipment in top operating condition with our onsite preventative
maintenance program. PM service not only increases equipment life but ensuresthat it always operates at peak efficiency and lowest cost.
Our Datalogic-trained technicians thoroughly inspect all components, replaceparts as needed, and ensure that the entire installation performs to standards.
As with any PM program, Datalogic reserves the right to charge for any replacedcomponents that are not covered by prepaid service programs.
BROCHURE | Professional Services• Minimize time to solution*Italian, English, French, German, Spanish: during local business hours. At other times,availability may vary.

Our technicians average more than 13 years of experience spanning
2-3 device generations—and with up to 4 weeks of refresher training
per year their knowledge stays fresh.

We work with you to design an installation that works best foryour workflow and timing. Datalogic-trained technicians carefully
install, configure and commission your solution to ensure optimum
performance. During and on completion of installation, we also
train your staff in all aspects of system use.
We back up what we install. If any system component fails within
30 days of installation, we dispatch technicians to your site to get
you back up and running.

• Support when you need it• Maximize uptime• Extend service life

Make your Datalogic solution work its hardest for you by using our custom
integration and development services. Our experienced developers andApplication Engineers will customize your solution, integrating components
from different vendors to meet your specific needs, so your solution performs
exactly the way you envision.
We work with you through your solution’s lifetime to ensure continuing
performance through your changing needs.
When it’s time to upgrade, we work with you to evaluate where newtechnology will help you get even better performance, and to ensure thatnew devices integrate seamlessly with existing solutions.

• Ensures the right solution
for your needs• Upgrade programs keep
you up to date

BROCHURE | Professional Services