Head-to-Head

Endpoint Protection
This report has been produced by SoftwareReviews on behalf ofWithSecure based on select data from the February 2024
Emotional Footprint Award. For a full report please visit
SoftwareReviews.com

vsWithSecure Elements

REPORT GENERATED FEBRUARY 2024

Microsoft Defender for Endpoint

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTOverview

This page provides a high level summary of product performance within the Endpoint Protection category, comparing some of our top value metrics.
Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint,Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings ofthe vendor (e.g. trustworthy, respectful, fair). Use this data to get a sense of the field, and to see how the products you’re considering stack up.

NET SCORE

8.6

VSMicrosoft Defender for Endpoint

WithSecure Elements

NET SCORE

9.2

100%



Plan to Renew+100

Love/Hate+82+99

Net Emotional Footprint+84+98

Importance to Professional Success+85

9.6



CX Score

8.793%Likeliness to Recommend

88%Satisfaction of Cost Relative to Value

90%

100806040200BESTSCORE

94%

85%
BESTSCORE020406080100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORT

Vendor Capability Summary

SoftwareReviews examines 11 core vendor capabilities common across all Software Vendors. These capabilities represent table-stakes expectations forany software vendor, and are critical to driving a strong, long-term relationship between a vendor and a customer. This page provides definitions of the 11
core vendor capabilities that have been measured.

Business Value Created:

Vendor Support:

The ability to bring value to the organization. Software needs to create value for employees, customers, partners,
and, ultimately, shareholders. This data expresses user satisfaction – or lack thereof – with the product’s businessvalue.

The ability to receive timely and sufficient support. The importance of vendor support will vary for each organization
depending on internal capabilities, but there will always be issues that only the vendor can resolve. Use this data toidentify which vendors will be there when you need them.

Breadth of Features:

Ease of Data Integration:

The ability of the software to perform a wide variety of tasks. Users prefer feature-rich software that enables themto perform diverse series of tasks. This data expresses user satisfaction with the diversity of the product’s featureset.

The ability to seamlessly integrate the solution with your other applications. Use this data to determine whether theproduct will cause headaches or make data integration easy.

Quality of Features:
The ability of the software to perform at or above industry standards. Feature quality is just as important asquantity. Use this data to determine if this product will do what you are purchasing it to do, easily, intuitively, reliably,and effectively.

Product Strategy and Rate of Improvement:
Purchasing software can be a significant commitment, so it is important to know if your vendor is serious about theneed for constant improvement and deliberate strategic direction. Vendors who do not stay on top of emerging
needs and trends will not enable you to meet your business goals. Use the data in this section to separate
innovators from imposters.

Usability And Intuitiveness:
End user learning curves cost the organization money. Pay attention to your end users’ technical ability to determine
how important UX is in your purchase. This data captures how quickly your users will be able to adopt and leverage
the platform.

Ease of Administration:
Administrative interfaces shouldn’t be clunky or unintuitive. Use the data in this section to determine which vendors
make administration easy so that your IT personnel can resolve issues and perform configurations efficiently andeffectively.

Ease of Customization:
Out-of-the-box functionality often isn’t enough, especially for niche or industry-specific software, and the reason
you’re buying rather than building is to save time and money in the first place. Don’t get bogged down in a difficult
customization; use the data in this section to make sure you can easily achieve the functionality you need for yourparticular situation.

Availability and Quality of Training:
Effective and readily available training enables users to get the most out of the software you’ve chosen. Use thissection to make sure your vendor’s training programs and materials measure up.

Ease of Implementation:
Choosing the right software is only the first step. Successfully implementing the new solution is necessary in orderto realize its full value and promote end user adoption. Use the data in this section to determine which software iseasy to implement, and which may jeopardize your goals by causing trouble in this stage.

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORT

Vendor Capability Summary

86%

Microsoft Defender for Endpoint

WithSecure Elements

90%
90%
88%
88%
87%
85%
83%
83%
83%
82%
82%
100806081%

VS40200BESTSCORE

Quality of Features

82%

Business Value Created83%

Ease of Implementation

83%

Ease of Data Integration

81%

Breadth of Features

81%

Usability And Intuitiveness81%

Product Strategy and Rate of Improvement

82%

Ease of Administration

82%

Availability and Quality of Training

81%

Vendor Support

78%

Ease of Customization

79%
BESTSCORE

020406080

NET SCORE

NET SCORE

This page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent
performance across the board when assembling your shortlist, and follow up on areas of concern during the evaluation and negotiation processes.

100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTMac OS Support:
Endpoint security support to identify and block threats on Mac workstations.

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

86%

79%

Microsoft Defender for Endpoint

WithSecure Elements

NET SCORE

NET SCORE

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTMac OS Support

100806040200BESTSCOREBESTSCORE020406080100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEmotional Footprint Summary

Satisfaction with your software vendor is more than strong features at a good price. Your relationship with your vendor will have a significant impact on
both your short and long-term satisfaction with the platform. We quantify this relationship in our Emotional Footprint. The information collectedrepresents the emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eightpoint scale and converted to percentages.

The Emotional Footprint Assesses
Five Key Areas to Better Evaluate
the Vendor Relationship

12345

Strategy andInnovation

ServiceExperience

ProductExperience

Negotiation
and Contract

Conflict
Resolution

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEMOTIONAL FOOTPRINTNET SCORE

Microsoft Defender for Endpoint

WithSecure Elements

RANKED

1008060

4020+810NET SCORE+97

RANKED

1st15thRANKEDRANKED

2nd16thRANKEDRANKED

1st10thRANKEDRANKED

3rd16thRANKEDRANKED

2nd16thBEST
SCOREBEST
SCORE

020406080

100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEMOTIONAL FOOTPRINTNET SCORE

Microsoft Defender for Endpoint

WithSecure Elements

RANKED

100

80

60

4020+860

NET SCORE+99

RANKED

1st17thRANKEDRANKED

2nd12thRANKEDRANKED

2nd17thRANKEDRANKED

2nd14thRANKEDRANKED

2nd16thBEST
SCORE

BEST
SCORE

020406080100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEMOTIONAL F OOTPRINT

Software needs to reliably enable your performance and productivity. Use the data in this section to see which vendors will propel you forward and which
will be deadweight you’ll need to carry.

NET SCORE

Microsoft Defender for Endpoint

WithSecure Elements

RANKED

100

80

60

40

20+840NET SCORE+99

RANKED

1st17thRANKEDRANKED

1st15thRANKEDRANKED

1st12thRANKEDRANKED

2nd14thRANKEDRANKED

1st13thBESTSCOREBESTSCORE

020406080100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEMOTIONAL F OOTPRINT+100

Microsoft Defender for Endpoint

WithSecure Elements

RANKED

1stTransparent

RANKEDRANKED

1stRANKED

806040200

RANKED

15thRANKED

1st100+81

NET SCORE

NET SCORE

Negotiation doesn’t have to be adversarial. Both parties are always looking to get the best deal, but ﬁnding a vendor who will work with you rather thanagainst makes it more likely you’ll both be happy with the results. Use the data in this section to determine which vendors will negotiate pleasantly and ingood faith.

15thGenerous

RANKED

16thRANKED

1st16thRANKEDRANKED

1st15thBEST
SCOREBEST
SCORE

0

20

40

60

80

100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORTEMOTIONAL F OOTPRINT

Disagreements are inevitable, but knowing your vendor will handle them reasonably, fairly, and amiably can give you peace of mind. Use the data in thissection to understand which vendors will behave professionally when conflict arises.

NET SCORE

Microsoft Defender for Endpoint

WithSecure Elements

RANKED

2nd
RANKED

100

80

604020+85

0Trustworthy

NET SCORE+98

RANKED

16th
RANKED

2nd16thRANKEDRANKED

2nd15thRANKEDRANKED

2nd14thRANKEDRANKED

2nd14th

BEST
SCORE

BEST
SCORE

020

40

6080

100

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews

ENDPOINT PROTECTION/HEAD-TO-HEAD REPORT

About SoftwareReviews
With practical advisory services and a data-driven approach, SoftwareReviews' mission is to improve the B2B software experience for all software buyers andproviders.
Our pragmatic tools and detailed customer insights help software buyers maximize success with their technology decisions. We collect the most in-depth
customer review data from both business and IT professionals to shorten the time to decision and action for software purchasers and improve overall buyer
satisfaction.
Combining deep buyer knowledge and experience, SoftwareReviews’ go-to-market practice helps technology providers better understand customer needs andaccelerates planning and execution of go-to-market and product strategy.
SoftwareReviews is a division of Info-Tech Research Group with over two decades of research-based IT advice and technology implementation.

SoftwareReviews Methodology
SoftwareReviews collects in-depth, first-party feedback from verified end users about their customer experience with their top enterprise software providers.
Quantitative and qualitative feedback data is collected via SoftwareReviews’ proprietary online survey platform. The survey gathers over 130 data points oneach product, allowing the end user to thoroughly evaluate their experiences over their full lifecycle using the software - from their selection experience throughtheir purchase and service experience.
Every review is meticulously checked through a robust quality assurance process to ensure it is submitted by a real person with valid credentials for using thesoftware. End user experience and sentiment measures revealing product feature fit, perceived vendor capabilities, business value drivers, and the quality of thevendor relationship are accessible at both a high level roll up and a more detailed drill down.
SoftwareReviews reports are available to download at SoftwareReviews.com/categories.

This report is available free of charge for internal use only to assist with software evaluation and selection. Sharing, republishing, distributing, or otherwise copying any portion of this report
without the express written consent of SoftwareReviews.com is strictly prohibited.
© 2024 SoftwareReviews.com. All rights reserved.

Data from the February 2024 Emotional Footprint Award.
Built for WithSecure by SoftwareReviews