PRIO Service Guidew w w. a n a c a r g o . j p /e n /For urgent cargo

Transport service to accommodate urgent cargo

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For space guaranteed service

100% guaranteed loading, no weight restrictions

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For specified temperature

To accommodate
various needs:
seriesOur “PRIO" series meets the needs of a wide range of global businesses
with a "guarantee priority."

To protect quality with temperature-controlled containers & specialized pharmaceutical product handlingP05

To accommodate a wide variety of cargo and temperature ranges

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For special cargo

In order to deliver our precious cargo faster and more accurately tologistics bases around the world, we offer a wide variety of services.
Dedicated service to protect cargo from shock

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Air transport for cars tailored to various vehicle types and sizes

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Careful handling of artwork and musical instruments

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Pharmaceutical product transportat global standards of quality
P100102

For urgent cargo

For space guaranteed service

Transport service to100% guaranteed loading,accommodate urgent cargo

Shipment reservations and acceptance is available
up to 120 and 60 minutes before departure,
respectively, while handover can be done within
90 minutes of arrival. Convenient service forunexpected urgent cargo transport.

no weight restrictions

Applicable Routes

ANA group airlines’ operated flights

Applicable
Shipments

General cargo, perishables (excluding cargowith cooling dry ice)

Unacceptable
Shipments

Dangerous goods (including cooling dryice), animals, plants, valuables, and humanremains, requiring special handling

Weight / Size
LimitsUp to 300 kg per AWB
Maximum 100 kg per cargo, limited to size
loadable in the bulk space

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POINT 2ANA group airlines’ operated flights

ApplicableShipments

All cargo, including dangerous goods(including cooling dry ice), animals, plants,valuables, and human remains.

Unacceptable
Shipments

No restriction

Weight / Size
LimitsLimited to size・weight loadable on aircrafts’
cargo space. Please check out the actual
space available, when making reservations.

*Maximum weight varies depending on airport’scapability.

Three Strengths of PRIO EXPRESSPOINT 1

Regardless of shipments’ size, weight, andcommodities, without limitation, space is 100%
guaranteed on the reserved flight. Customers’ needs
for transport will be secured with highest priority.

Applicable Routes

Three Strengths of PRIO FREIGHTPOINT 3

Reservation available up to120 minutes prior to flightdeparture.

Acceptance available up to60 minutes prior to flightdeparture.

Cargo delivery within
90 minutes of flight arrival.

Reservation available up to 120 minutes
prior to flight departure, enables to meetcustomers’ needs for urgent shipments.

Acceptance available up to 60 minutes prior
to flight departure, enables to drasticallyreduce cargo transportation time.

Cargo handover available within 90 minutesof flight arrival.
＊In case the flight does not arrive during the customs’
duty hours, handover may not be possible within theprescribed time.
＊The handover time depends on the service standardof each arrival airport.

POINT 1

POINT 2

100% guaranteed space on
reserved flight

Weight/Size Limits

Cargo transportation, reserved as PRIOFREIGHT, will be secured without delays.

Heavy goods or large cargos not applicablefor other services can be transported without
weight and size restrictions. ＊＊Limited to size・weight loadable on aircrafts’ cargospace. Please check out the actual space available,
when making reservations.

POINT 3All cargos can be accepted,including dangerous goods,animals and plants, andvaluables
There is no restriction limiting type ofcommodity.

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For specified temperature

For specified temperature

The quality of products maintained withtemperature control containers & specialized

Temperature control solution for wide

Providing both active and passive temperature-controlledcontainers together with our handling procedures specialized forpharmaceutical.

Providing solutions for wide variety of products requiring temperature
control, such as perishables, frozen foods, and chemical products.
Choose the temperature control method that best suits your needs,
such as dry ice, rechargeable compressor, or special gel-packs.

pharmaceutical handling services

Three Strengths of PRIO PHARMA
POINT 1Three Strengths of PRIO TEMPPOINT 2

Maintains specified temperature
range (2-8℃, 15-25℃) for long
distance transportation

POINT 3

Offers exclusive
pharmaceutical containers

Provides reliabletransportation with specialized
pharmaceutical handling

PRIO PHARMA handling

POINT 1

POINT 2

Accomodates wide
temperature ranges, fromrefrigerated to frozen

Choose from options suchas dry ice or special gelpacks to fit your needs

POINT 3Providing consistenttemperature control

PRIO TEMP handling

We handle our customers' cargo carefully from cargo acceptance to release/delivery.

We handle our customers' cargo carefully from cargo acceptance to release/delivery.

Acceptance

Build-up

StorageTransportation

Build-up

StorageTransportation

Space dedicated topharmaceutical products isused for acceptance.

Loading cargo in warehouseto avoid direct sunlight andoutside air wherever possible.

Temperature controlled warehouse
is used to store cargo at required
temperature range. We conduct
temperature checks every 3 hours.

From warehouse to aircraftloading, temperature
is maintained whiletransportation time isminimized on the tarmac.

Loading cargo in warehouse to avoid
direct sunlight and outside air whereverpossible.

Temperature controlled warehouse is used
to store cargo at required temperature
range.

From warehouse to aircraft loading,temperature is maintained whiletransportation time is minimized on thetarmac.

*This is dependent upon airport facility
requirements.

*Depends on the conditions of theairport facilities.

Lineup of temperature-controlled containers

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variety of products and temperature range*Depends on the conditions of the airport facilities.

Lineup of temperature-controlled containers

Photo : Envirotainer AB

Photo : va-Q-tec AG

Envirotainer container

va-Q-tainer

ANA Cargo's dry ice containers

Envirotainer container

Photo : Envirotainer AB

ANA Cargo's dry ice containers

Rechargeable compressor: 0℃ to 25℃
Dry ice type: -20℃ to 20℃-25℃ to -15℃, 2℃ to 8℃,15℃ to 25℃-5℃, 5℃(previously PRIO PHARMA)(previously PRIO COOL)

Rechargeable compressor: 0℃ to 25℃
Dry ice type: -20℃ to 20℃-5℃、5℃06

For special cargoFor special cargo

Dedicated service toAir transport for cars tailored toprotect cargo from shock

Best suited for sensitive cargo with shock watch
and/or tilt watch

various vehicle types and sizes

Applicable Routes

ANA group airlines’ operated flights

ApplicableShipments

SKID Shipments with a Shock Watch and/or a Tile Watch

Weight / Size
LimitsLimited to weight and size that can beloaded in a cargo compartment of theaircraft. Please ask us about actual spacefor loading when making a reservation.

Applicable Routes

ANA group airlines’ operated flights(Freighter flights only)* Includes applicable airline charter flights

Vehicle transportation by experienced staffs utilizing
our own network. We transport vehicles all over
the world for purposes ranging from motor show
exhibitions to road testing.

ApplicableShipments

Automobile (Four wheels)

Weight / Size
LimitsLimited to weight and size that can beloaded in a main deck compartment of afreighter. Please consult us about packedcars. Please confirm the actual available
space when making your reservation.

Three Strengths of PRIO SENSITIVE
POINT 1

POINT 2

Transport service for sensitive cargo
including semiconductor manufacturingmachines or medical devices etc

Three Strengths of PRIO VEHICLE

POINT 3Careful handling foravoiding shock

Monitoring at departure,transit and destination airport
handling using the check sheet

POINT 1

POINT 2

POINT 3PRIO SENSITIVE handling
We handle your precious cargo with careful handling from acceptance to delivery
Acceptance

Build-up

Transportation

Conditions check of ShockWatch and/or Tilt Watch byusing checklist.

Careful handling of forklift
with low speed and build up
at safe space.

Careful ramp transportation
with low speed and avoid
uneven level.

DepartureArrivalTransportation

Break-down

DeliveryCareful ramp transportation withlow speed and avoid uneven level.

Careful handling of forklift withlow speed and break down at safe
space.

Ready for handing over AWB
and other documents, andcustoms declaration within
180 minutes after arrival.
*We may not be able to handover yourfreight in the prescribed time if the flight
does not arrive within the customs officehours. *The delivery time depends on theservice standard of each arrival airport.

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From compact cars toSUVs.
Transporting a wide rangeof vehicle types and sizes.

We transport your vehicle
swiftly to your destination
countries and cities with
our freighter network.

We offer a special handlingservice for vehicles inaccordance with your request
to ensure safe transportation.

We can accommodate car models of various
types and sizes by utilizing the main deck offreighters. Please contact us about the actual
size and shape of your vehicle for loadingplan.

We can ship vehicles to major cities andauto industry thriving countries / cities (i.e.:U.S.A./Chicago, Thailand/Bangkok, China/
Guangzhou, etc.) as well as online airports
where our freighters serve.

We handle your vehicles with full care considering
their types and shapes to prevent any scratches
and damages.We also offer options to meet any
special requests, so please kindly contact oursales representative, if necessary.

Freighter flight from/to Chicago (ORD) is operated asairline charter.

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For special cargo

Pharamaceutical product transport
based on global quality standards
ANA was the ﬁrst Japanese airline to obtain IATA CEIV Pharma Certiﬁcation

Careful handling of artwork

at Narita International Airport.

and musical instruments

Transportation service for cargo requiring carefulhandling, such as artwork from other countries,
musical instruments for concerts, and other delicatecargo.

What is IATA CEIV Pharma certiﬁcation?
The letters stand for "The Center of Excellence for Independent Validation in Pharmaceutical Logistics.”
Itʼs a quality certiﬁcation program for the air transport of pharmaceutical products, formulated by the IATA.
This assures safety, security, compliance,and eﬃciency based on uniform international standards in accordance with Good Distribution Practices (GDP).

Applicable Routes

ANA group airlines’ operated flightsApplicableShipments

Various artworks (including musicalinstruments)

Weight / SizeLimits

Limited to weight and size that can beloaded in a cargo compartment of theaircraft. Please ask us about actual spacefor loading when making a reservation.

POINT 2

Scope of the IATA CEIV Pharma certiﬁcation scheme

Scope of ANA
certiﬁcation

ExportPharmaceuticalcompany

Forwarder

Wholesaler

Forwarder

Arrival airport

Forwarder

Wholesaler

Departure
airportForwarder

Pharmaceuticalcompany

As a source, destination,and stopover,
Narita Airport is covered

Hospital,
pharmacy

ImportNarita Airport
Hospital,
pharmacy

Three Strengths of PRIO ART
POINT 1

Scope of the certiﬁcation scheme

Scope of GDP

POINT 3

Reliable pharmaceutical product transport backed by certiﬁcation
Dedicated manualfor pharmaceuticalproduct transport

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Safe transportationof artwork, musicalinstruments, and otherdelicate cargo

PRIO ART provides securetransportation services,such as storage in a lockedarea.

Vibration control and othermeasures are implemented
flexibly depending on thecargo.

PRIO ART provides safe and carefultransportation of artwork, musicalinstruments, and other delicate cargo thatgeneral transportation services do not
accept.

We take security precautions fortransportation by making arrangement tomeet your request to let you feel secure
about your cargo.

PRIO ART maintains the quality of cargo
by implementing measures for humidity,
vibration, shock and other elements
depending on the cargo. Please let us know
your needs, when making a reservation.

Risk assessment-based
quality control system

Thorough training
in pharmaceuticalproduct transport

ANA Cargo oﬀers GDP-compliant, highly transparent handling,enabling high-quality transport of pharmaceutical products.

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