Relationships with Customers and Suppliers
Social Requirements

The FDK Approach

Increasing importance of product quality
and management quality● Expanse of the reliable and safety needsin the social infrastructure●●

FDK Group will take advantage of ecosystems
to increase the value of offerings provided together with various partners to enable customers to utilize electric energy in diversified ways.

Highlights of Relationships with Customers and Suppliers
Number of presentations
at exhibitions in FY2018

Number ofISO 9001-certified
production sites

Number ofIATF16949-certified
production sites

Number ofISO 14001-certified
production sites

5939GovernanceWe exhibited the FDK power storage system equipped with Ni-MHbatteries (in-development), the NI-MH batteries for in-vehicle, security,
medical and back-up power applications, lithium batteries as thin andlight as paper and their applications, and all-solid-state SMD batteries
that use high-potential cathode materials (reference exhibition).
(2) Exhibition at CEATEC 2019
FDK exhibited at the CEATEC 2019 held at Makuhari Messe over fourdays from October 25 to October 18, 2019. CEATEC is an
exhibition that brings together
people and technologies togenerate business opportunities under a theme of harnessing CPS/IoT and Co-creation
across all industries and business categories. FDK exhibitedits small all-solid state SMD
batteries (reference exhibition),
its easy automotive charger
dedicated to Ni-MH batteries,
and the FUJITSU PremiumS
Exhibition Photo 2
Alkaline Battery.

HumanRights

Labor Environment Fair Trade Consumer Community
PracticeIssuesExhibition Photo 4

Initiatives supporting Relationships with Customers and Suppliers
As a Smart Energy Partner that assembles advanced technologies, the FDK Group would like our customers to best utilize electric energy in a safeand efficient manner, and it hopes to contribute to the materialization and development of a sustainable society. This vision will help to resolve social
issues through the products and services provided by the FDK Group.

Exhibition Photo 5

Our offerings enable reliable applications for clean and safe electric energy to corporate and individual users that support peopleʼs lifestyles.
Basic Concept
The FDK Group strives to build product development, supply and quality assurance systems that help resolve social issues as well as works
to promote green procurement based on concepts for continuallydeveloping and supplying high-quality, safe, environmentally-friendly
batteries and electronic devices able to satisfy customers.

FDK Group Initiatives
The FDK Group strives to continually provide batteries and electronic
devices that use environmentally-friendly materials by complying withenvironmental laws and regulations to heighten value as a company cultivating the future. As part of its business, FDK Group works
to develop products able to provide new added value derived fromthe distinct technology cultivated in the Battery and Electronic Device
Businesses up until now. FDK strives in product development with care
to always supply safe, secure, and environmentally-friendly products
in demand by customers as well as the market.

Introduction to FDK customers in FY2019(Including some FY2018 events)(1) Exhibition at Battery Japan(10th International Rechargeable Battery Expo)
FDK exhibited at Battery Japan held at Tokyo Big Site over three days
from February 27 to March 1, 2019. Battery Japan is an international
business conference bringing together all the technologies, components, materials, devices, and secondary batteries necessary for theresearch, development, and manufacture of secondary batteries andcapacitors.

Exhibition Photo 3(3) Exhibition at the Mass-Trans Innovation Japan 2019
FDK exhibited at Mass-trans Innovation Japan 2019 (MTI Japan 2019)held at Makuhari Messe over three days from November 27 to November 29, 2019. MTI Japan 2019 is a comprehensive mass transit trade
fair for all industries from traffic and railway systems, infrastructuretechnology and facilities to electric power, transportation, operation
management, train cars, interiors, and even travel services.
FDK exhibited its 24-volt DC Ni-MH battery system for safetydevices at railway crossings, in-vehicle battery systems to transmit
shutdown signals to devices during power outages, built-in 100-volt
AC output inverters, battery systems for train station equipment, automatic AA Ni-MH charging and other cutting-edge technologies.

(4) Exhibition at the 6th Wearable Expo
FDK exhibited at the 6th Wearable Expo held at Tokyo Big Site overthree days from February 12 to February 14, 2020.
The Wearable Expo is an exhibition to show off all wearable devices from the latest wearable terminals to application solutions, AR/VRtechnology, and components and materials for the development of thelatest wearable devices.
FDK exhibited its small SoLiCell TM all-solid-state SMD battery
using high-potential cathode materials (reference display), its thinlithium batteries and their applications as well as other cutting-edge
technologies.

Exhibition Photo 6

Exhibition Photo 1

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FDK GROUP CSR REPORT 2020

FDK GROUP CSR REPORT 202022

GovernanceElectronics●●Ni-MH batteries●●FDK has striven to propose and develop smaller and lighter electronics

FDK has striven to develop and supply a variety of Ni-MHbatteries from products for household electronics to in-vehicle accessories, power back-up systems, and those for mobility and social infrastructure.

●●Alkaline batteries

FDK has striven to supply safe and secure alkaline batteries that enhance leakage resistance and long-term storage
performance.
We also began developing and shipping products ineco-friendly packaging.

for its customers. We also worked to develop and supply products thatuse sensing and wireless technologies.
●●These efforts also endeavored to develop and supply power supplies fordevices with eco-friendly designs.
Research and development●●FDK furthered initiatives toward the mass production of small all-solid-

state SMD batteries. We also strove to develop high capacity, safe, andhighly durable metal-hydride air batteries as another type of next-generation battery.

Improvement Processes of Actions to Strengthen Quality
Assurance
1. Strengthen quality assurance activities
FDK conducts reviews from broad standpoints that involve not only a●●Lithium batteries

FDK has striven to develop and supply products for markets
such as smart meters and in-vehicle equipment. We also advanced the development of thin batteries for the wearable
device market.

single department but all other departments through the entire verification process from product planning to mass production in accordance with quality standards and other regulations while reinforcing
greater objectivity in these assessments to realize quality that builds
trust with customers, which is the quality policy of the FDK Group.

2. Green Procurement Initiatives

The FDK Group contributes to the materialization and development ofa more sustainable society by conducting business activities that consider the environmental burden and supply environmentally-friendly
products. The FDK Group provides environmentally-friendly products
to customers by procuring and using eco-friendly materials based on
the FDK Group Green Procurement Standards.

●Quality Assurance System
Quality Management SystemPresident

FDK Group Quality Policy
Quality Policy“We will provide customers with quality they can rely on.”Philosophy
Our mission is to develop and supply high-quality, safe, and environmentally-friendly products that satisfy customers through a basic
quality-first approach. The FDK Group knows it must never cause any
grave quality issues or violate the laws or regulations of each countryworldwide.
Therefore, every department takes customer-oriented actions
throughout each step from sales to research, planning, development,
design, production and even customer service to provide more precise
quality management.
▼

1. Quality Action Guidelines

2. Quality Assurance System

The FDK Group has built a quality management system to achieve theQuality Policy and Quality Action Guidelines and will always undertake
quality assurance activities.

3． Acquisition Status of ISO 9001/IATF 16949▼

1．We will make quality requests from customers our highest priority
and take swift pertinent action to heighten customer satisfaction.

2．We will strengthen fundamental activities in the development stage
and incorporate quality, price, delivery, and environmental considerations into production to help prevent quality issues at the production stage, improve profitability, strictly adhere to delivery dates,
and improve environmental performance.
3．We will continually enhance risk management throughout various
aspects of compliance from product safety to the chemical substances contained in products.
4．We will improve manufacturing to thoroughly reduce any loss ofquality, such as process waste and losses from complaints.
5．We will continually improve the quality management system to execute more effective quality management.
▼Development with Considerations for Quality and Safety

FDK Group Corporate Conduct Guidelines
FUJITSU Way

FDK has built a quality management system and always works to improve its processes. Nine business sties in Japan and overseas haveacquired the ISO 9001 certification as of March 2020. Three of thesesites have also acquired the IATF 16949 certification.
▼4． Quality Assurance Initiatives

Continually strive to ensure
product and service quality and safety
in all aspects of our business activities

Work to build an abundant future together
with customers and society

Increasing corporate value

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FDK GROUP CSR REPORT 2020

Labor Environment Fair Trade Consumer Community
PracticeIssues▼ProductsQuality assurance divisions actively work to share information with all
business divisions to drive these activities, formulate quality proposals,
escalate responses in the event of problems and quality issues related
to compliance, conduct education to nurture human resources, andhorizontally share other information such as expertise and examplesof defects. FDK has established a Group-wide Quality ManagementCommittees hosted by top management to approach quality management from a Group-wide management perspective.

▼● FY2019 Achievements

HumanRights(1) Quality assurance system
In order to provide quality products and services that satisfy the function and performance requirements as well as other customer needs,
FDK fosters cooperation between management and other various departments. This necessitates the participation of every employee inactivities across every process of its corporate activities. FDK has built
a quality management system, and will achieve and assure quality
able to satisfy customers in each process from product planning tomanufacture, shipment and aftercare services.
(2) Quality assurance promotion system
FDK engages in collaborative activities linked to those of each business site, including those overseas, across a diverse product line-up.

Improvement activities: Check activities on-site by top management
Convene Group-wide Quality Management Committees

Quality Assurance Division

Reliability Assurance
Departments

Business Group

Manufacturing Departments

Sales GroupEngineering Departments

Quality Control Departments

Committees: Contained
chemical substances

Overseas Group Companies

Committees: Product Safety

Quality Control Departments●Chart of each quality assurance verification process

Quality Policy: We will provide customers with quality they can rely on.

Planning

Design

Review
Risk (management, environment, facilities)
and design reviews, etc.
Reliability assessment of components and products

Reliability assessment of systems

Assessment/testing

Customer satisfaction

Risk escalation
Judgment for
shipping

Storing, sharing and use of knowledge
Quality statusmonitoring and improvement

Support improvement activities through selection, assessment and regular audits of suppliers

FDK GROUP CSR REPORT 202024