“Chairman

We hope to meet your expectations.

“

KELVIN BOO
Managing Director of Sergent Services Pte Ltd.

Kelvin has been in Cleaning industry for over 25 years. He began his
career without any knowledge and experience in cleaning industry inearly 1996. He was promoted to be Managing Director on date 28th
October 2019 when Trancom Group Japan (TJP) acquired Sergent
Services Pte Ltd after seeing the potential opportunity in Singapore inlong term. Today, Kelvin understands knowledge is the key to success.
He has gone through various facilities related courses to continuously
upgrade himself & provide service excellence to his customers.

“

Our Success is humbly learnt from others and our challenge
is how to attract young talents, retain existing workers.
We upgrade our older generation’s workers to adapt
to environmental and technology change in order tocomplement their physically challenging job.

“

DIRECTORSKENJI MAEDA

1ABOUT US

SERGENT SERVICES,Y O U R I D E A L PA R T N E R .
Trancom Group (Japan) acquired Sergent Services Pte Ltd on 28th
October 2019.
Sergent combines more than 25 years of facility cleaning andmaintenance excellence with next-generation capabilities to provide
complete, quality janitorial, cleaning, and management solution
solutions. We seek long-term partnerships based on our commitment toproviding excellence.
ESTABLISHED SINCE 1998 as a private limited company with a paidup capital of 2 Million, SERGENT SERVICES PTE LTD offers accumulated
experience and expertise in provision of cleaning services to theprivate and government sector comprising commercial, residential andindustrial projects, since our formation.

RECOGNISED & CERTIFIEDSERGENT SERVICES have achieved the ISO9001:2008 certification in2010.
This shows our commitment in providing excellent service andmaintaining our competitive edge by innovating our work processes.
We also believe in looking out for the welfare of our workers. Being
an avid advocate for workplace safety and health policies, SERGENTSERVICES attained OHSAS18001:2007 in 2011, as well as the Bizsafe
Star certifications since 2013.
By obtaining ISO 14001 certification in 2012, SERGENT SERVICES playits parts towards being environmentally-conscious.
The use of 3Rs approach, Reduce- Reuse- Recycle, has made tangible
cost reductions, as well as the potential to reduce taxes and liability
insurances.

2

ABOUT US

C O M PA N Y M I S S I O N
To provide customers with holistic, value-added cleaning management
solutions.
We are committed to:- Provide service excellence to all our customers in the most efficient andproductive manner- Abreast ourselves with new technology to reduce the high dependency
on manpower- Empower our staff through structured training programmes- Maintain and generate fair profit and growth to support systematic work
flow, investment in better machines, and reward staff and shareholders

OUR GOAL
To be the number one name in the professional cleaning industry.
We undertake to:- Maintain an efficient and strong operations team to uphold ourcommitment to our customers- Enhance the professional image of our Company and eventually thecleaning industry- Develop and train staff both internally and externally through structured
training programmes, and chart their progress through individual
strength and capability- Maintain a healthy growth for the company

OUR PHILOSOPHY
To be our customers’ trusted partner
We take pride in:- Relieving customers from day-to-day management of the premises andmaintain the required standards- Providing integrated services backed by reliability, dedication, integrityand proven track record
3

ABOUT US

A C C R E D I TAT I O N& AWARDS
We are registered with the Building and Construction Authority(BCA) under the financial grade of L6 for Housekeeping, Cleaning &Conservancy. We take pride in delivering quality products and services
to our clients. Your satisfaction is our utmost priority.

4

ABOUT US

A C C R E D I TAT I O N& AWARDS
Sergent Services had been
awarded the LOO Award asa Cleaning Service Provider.
Description ofAchievements:- 27 MRT train stations
accredited 4 or 5-star Happy
Toilets- All of its 300 plus cleaning
attendants trained in at least
one WSQ environmental
cleaning module with81 trained in washroom
cleaning- Adoption of technology intoilets and other common
areas- Accredited National
Environment Agency’s Clean
Mark Silver Award

Our Managing Director, Mr Kelvin Boo receiving theaward on behalf of the company.
5

ABOUT US

A C C R E D I TAT I O N& AWARDS

During the ONE Changi
Apprecation 2021, Sergent
Services has been presented
an award of appreciationfor our contribution towards
OneChangi Digital Learning
Festival.

MD Kelvin was definately delighted to receive the award on behalf ofSergent Services, standing alongside names such as Raffles Medical
Group, as well as SATS.

6

OUR SERVICESCONTRACT CLEANING FOR COMMERCIAL BUILDINGS

Today, it is especially important to give customers a pleasant experience when

they visit your commercial building for business or leisure. With our welltrained staff and advanced cleaning equipment and techniques, Sergent willkeep your commercial buildings looking great and running smoothly.

C A R P E T & U P H O L S T E RY S H A M P O O I N G

No matter the condition of your carpet or upholstery, we have seen it all before.

Using advanced techniques in dry carpet cleaning, stain and odour removal,
and stain-proofing, we help to maintain your carpet and upholstery in fabulous
condition for years to come.

FOOD COURT DISH COLLECTING & WASHING

As one of the leading providers of cleaning services, Sergent is the appointed
cleaning professional of the biggest food courts in Singapore. Our efficient
staff are well-trained to ensure a prompt collection and cleaning process, so as
to bring forth a pleasant dining experience for your customers.

7

St. Andrew’s Home
Moral Home
Jamiyah Home
Acacia HomeOUR SERVICESE X T E R N A L FA C A D E C L E A N I N G

Cleaning of the external facade of your building is necessary to keep yourstructure clean, appealing, and aesthetically pleasant to everyone.

This cleaning involves highly qualified and experienced cleaning professionals

with the relevent skills and certification, as well as the newest equipment andtechnology.

8

OUR SERVICESE X T E R N A L FA C A D E C L E A N I N GWork in progress at the
Sentosa Development
Corporation building

with our own boom lift.

Facade cleaning on
the exterior of NEX
Shopping Mall.

9

OUR SERVICESPEST CONTROLOur professionally trained staffs strive to protect homes, business and morefrom pests. As industry experts with knowledge and technical expertise, webring you effective and safe methods to help get rid of your press issues
altogether.

We are quick to recognise the infestation signs and determine the pest species,and evaluates the problem to find the more efficient solution. In addition tousing the most high-end professional equipment, we also use latest effective
methods for proofing and prevention.

10

OUR SERVICESPEST CONTROL

Bird Deterrent Spikes install by
our pest control team.

It is a effective, maintenance-freeand permanent solution to pest
bird infestation.

The spikes can be installed
on common bird landing

surfaces. For example, rooftop
edges, ledges, window sills,

or anywhere pest roosting andnesting occur.

11

SERGENT also prides itself in being able to meet standards set
by industry professionals. All of our workers have gone throughtraining and that are certified by approved training institutes
under the Singapore Workforce Development Agency (SWDA)
Workforce Skills Qualifications (WSQ) frameworks. We believein continuous learning and invest heavily in our human capital bysending them for training and skills upgrading courses, striving
to achieve a more engaging workforce. Efficiency comes withproper training.
This explains why we have a comprehensive training programme
for our staff that includes:- Good Housekeeping- Increase Productivity- Preventive Maintenance System- Handling Human Relations“

TRAINING PROGRAMME“To ensure all staff are well informed of their job requisites
and well trained to deliver the highest standards, wehave also included 2 other training programmes:

1.

INDUCTION PROGRAMME

All workers will be formally inducted to the work area to familiarize themwith their work environment and work scope before they are deployed
to work. Special emphasis will be placed on hygiene and safety.
12

TRAINING PROGRAMME2.

E N V I R O N M E N TA L C L E A N I N G W S Q
C E R T I F I C AT I O N

The Singapore Workforce Skills Qualifications (SWSQ) is a national
credentialing system. It trains, develops, assesses and recognises
individuals for competencies companies are looking for.
Based on national standards developed by SWDA in collaboration withvarious industries, SWSQ comprises industry sectoral frameworks which
serve to:- Professionalise the industry, where industry lacked recognised Continuing Education
and Training (CET) qualifications- Enhance labour market flexibility and skills portability in growing industry with highdemand of skilled workers and professionals.

The WSQ system is designed to be practical, accessible and affordable,
enabling every individual to take charge of your own career andadvancement. It is also a powerful business tool for employers to accessand maintain a skilled workforce, thus enhancing their competitiveedge and advancing their businesses.
Environmental Cleaning WSQ training is designed to help workers
progress in their career as a cleaning professional. From being acleaning crew, to increased responsibilities as a cleaning steward, andtaking charge of a team as a cleaning supervisor, trainees can choose
from training in Commercial and Private Residential Cleaning, Public
Cleaning, Support Services, and Generic Workplace Skills under theEnvironmental Cleaning WSQ.
- Increase productivity where possible- Provide specific, measurable & attainable performance expectations for worker- Define assignments and the quality of work expected- Provide all workers with jobs description and activities card
- Ensure regular reporting of task/work- Standby a back-up/reinforce team for special event or emergency, 24/7

13In our constant strive for quality and efficiency, we always:- Increase productivity where possible- Provide specific, measurable & attainable performance expectations for worker- Define assignments and the quality of work expected- Provide all workers with jobs description and activities card
- Ensure regular reporting of task/work- Standby a back-up/reinforce team for special event or emergency, 24/7

QUALITY ASSURANCE PROGRAMME“

Quality is our utmost priority. To ensure our work meets the
specific demands of customers, all workers including theresident supervisor are specially selected based on theirsuitability for the job and premise. At the same time, we alsoadhere closely to the following quality guidelines.

- Clear understanding and knowledge of the role of cleaning services company- Provide value-added service- Provide professional consultation on care and preventive maintenance- Execute work programme and seek improvement where necessary- Understand and fulfill client’s needs and requirements- Feedback channel and effective communication- Regular inspection, independent quality check and joint inspection by senior
management- Special back-up/reinforcement team on 24-hours standby for special events or
emergencies“

OUR PROGRAMMESWORK PROGRAMME

14

“

At Sergent, we believe that a happy and motivated worker

equates to higher efficiency and better work quality. This

is why we have implemented an incentive reward for the
top 3 cleaners every 4 months. They are graded based ona list of stringent criteria including punctuality, attitude
and response to complaints. Each of the top 3 cleaners are

rewarded with cash vouchers and a “Best Cleaner” badge tomotivate them to continue their good work.

“

OUR PROGRAMMESM O T I VAT I O N & I N C E N T I V E S C H E M E P R O P O S A L

15

O U R I N I T I AT I V E S

THE 3R’S: REDUCE, REUSE & RECYCLE

Sergent’s waste minimizing program, giving our andproviding reusable bento boxes to the all cleaning staff at

Khoo Teck Puat Hospital (KTPH) and Yishun Community
Hospital (YCH).

16

EVENTS @ SERGENTTEAM BONDING

Sergent’s leads are joined by the delegates from Japan for abonding dinner, at JUMBO Seafood - Jewel Changi Airport.

17

OUR CLIENTSMRT - North-East Line &Downtown Line,LRT Stations & Depot

Changi Airport T1A

Kitchen Cleaning
Kitchen Cleaning

The Salvation Army,
Praise Haven & Peace Haven

Kitchen Cleaning

NEX Shopping Mall
Signature Park Condominium
MSF Homes

18

O U R PA S T P R O J E C T S

Ministry of Education
01/08/2006 - 31/07/2009(up to 62 schools fromprimary, secondary to juniorcollege)
Singapore MRT Ltd
01/04/2002 - 31/03/2010
Bishan-Toa Payoh Town
Council(Sub-contract)
Marine Parade Town Council(Sub-contract)

Cheng San Town Council
01/04/1998 - 30/03/2000
Tanjong Pagar-West Coast
Town Council
01/04/1998 - 30/03/2000(Sub-contract)
Pasir Ris Town Council
01/10/2001 - 30/09/2003(Sub-contract)
Holland-Bukit Panjang Town
Council
01/07/2002 - 31/03/2004

Takashimaya Shopping Centre Food Junction Management
Restoration of atrium granite
Pte Ltd& shining granite walls (one16/06/2002 - 31/10/2005
time)
Delgro Corporation Ltd - HQ
NLB Public Library
17/11/2003 - 16/11/2004(Sub-contract)
HDB Branch Office
NTUC Foodfare Co-operative Ltd 01/04/2003 - 31/03/2005(Rivervale Mall)(23 Branches)
NTUC Fairprice Supermarkets
01/07/2002 - 30/06/2004
Kopitiam Food Court
01/09/2003 - 31/05/2006
Keppel Housing Pte Ltd
01/05/2008 - 30/04/2011
Banquet Food Court
01/03/2008 - 28/02/2011
Food Republic(Wisma & 313@Somerset)
14/12/2005 - 29/02/2012
02/12/2009 - 31/05/2013(2 Outlets)
Bishan-Toa Payoh Town
Council
01/08/2008 - 31/07/2012
PCF Centre (6 Branches)
01/04/2013 - 31/03/2015
Bukit Timah Town Council
01/04/2000 - 31/03/2002(Taman Jurong)

Singapore Zoo & Night Safari
Popular Holdings Building
National Library Building
01/10/2007 - 30/09/2011
East Coast Town Council
01/09/2008 - 31/08/2011
Sembawang Town Council
01/10/2004 - 30/09/2009(5 Zones)

Pasir Ris-Punggol Town
Council
01/04/2012 - 31/03/2015
ShunFu Ville Condominium
01/04/2015 - 31/03/2016
HDB
01/03/2017 - 31/03/2020
Mitsubishi Corporation
16/12/2014 - 15/12/2018
The Star Vista Mall
30/08/2015 - 29/08/2018
01/09/2018 - 31/08/2019
JTC Standard Factories(Tuas Road, Tuas South & One
Space Tanjong Kling)
01/11/2016 - 31/10/2018
ROHDE & SCHWARZ
16/04/2016 - 15/04/2019
SASCO Senior Citizens’ Home
01/06/2020 - 31/5/2021
Allium Healthcare (Singapore)
Pte Ltd.
23/01/2010 - 22/02/2021
Sime Darby Centre
01/04/2016 - 01/11/2021
Jurong-Clementi Town
Council
01/04/2018 - 31/03/21
Potato Head Singapore
01/04/2019 - 31/03/2020

Ang Mo Kio Town Council YK2Vallen Singapore Pte Ltd
01/04/2005 - 30/09/2011
01/08/2020 - 31/07/21
Bartley Christian Church
Lifelong Learning Institute01/06/2010 - 31/05/2011
01/08/2019 - 31/06/2021
Canadian International School
Bishan-Toa Payoh Town
01/11/2015 - 30/09/2016
Council
01/04/2015 - 31/03/2021
URA
01/11/2011 - 31/10/2016(Off-Street Heavy Vehicle Parks& Carparks)

19

COVID-19 DISINFECTION

CLEANING & DISINFECTION
FOR COVID-19
Coronavirus disease (COVID-19) is an infectious disease caused by a
newly discovered coronavirus. Most people infected with the COVID-19
virus will experience mild to moderate respiratory illness and recover
without requiring special treatment. Older people and those with
underlying medical problems like cardiovascular disease, diabetes,
chronic respiratory disease, and cancer are more likely to develop
serious illness. (Quoted from WHO)The best way to prevent and slow down transmission is to be wellinformed about the COVID-19 virus, the disease it causes and how it
spreads. We should practice self hygiene at all times.
In addition, with proper cleaning & disinfection can help to control the
spread of COVID-19.

HOW DOES SERGENT DO IT?

Assessment of work site layout

Ensuring proper donning &doffing of PPE

Identify key areas to clean

Determinecleaning

procedure,

flow and sequence(Removal, cleaning & disinfection)

20

COVID-19 DISINFECTION

WE ARE A CERTIFIED CONTRACTOR,
AUTHORISED BY NEA

21

COVID-19 DISINFECTION

COVID-19 INFECTION CONTROLJOB PROFILE

Acacia Home

Cherry Loft
Resorts

MacPherson

Alif Engineering Pte Ltd

22

COVID-19 DISINFECTION

COVID-19 INFECTION CONTROLJOB PROFILE

PraiseHaven Retreat Centre23

S E R G E N T F E AT U R E D

Cleaner Sum Woon Hoe from Sergent
featured on Civil Aviation Authority ofSingapore’s Facebook page!

Our disinfection team caught in action,and featured on The Straits Times (left)& Shin Min Daily News (right).

Our Managing Director, Mr Kelvin Boo’s shortinterview with TODAY Singapore.

24

S E R G E N T F E AT U R E D

Our disinfection team was incharge of disinfecting an active
cluster at the MWS Christalite
Methodist Home in Marsiling.

25

26

S E R G E N T F E AT U R E D

O R G A N I Z AT I O N C H A RT

KELVIN BOO

KENJI MAEDAManaging Director

Chairman

CHEWN KONG WENG
General Manager

DESMOND OH SON LONGMEGAN WONG HOI YEN

Asst. General Manager

HR/ Accounts Manager
TERRY NEO
BENSON KHOR HOCK LYE

Pest Control
Operations Executive

Business Development Manager

ANTHONY CHUA KIM KENG
YONY, GOH YAP NGIAH
Sales Manager

NURLINA BINTEABDUL RAHMAN

Operations Manager,
Changi Airport T1A

Senior Operations Manager

ONG WEE LOONG

Operations Manager,

Sentosa Development Corporation

SITI MARYAM BTE YAHAYA
Asst. Operations Manager,
Sentosa Golf Club

JUDY LEE EE YIAN

Operations Executive,
Temasek ClubCYNTHIA SERRANA FLORES
Asst. Resident Manager,

KONG CHEE WEI
Robotics Manager

SOO VUN LEONG
QC/Relief Manager,

Changi Airport T1A

Yishun Community Hospital

WONG LU YI EVANGELYN

Asst. Resident Manager,

Training Executive

RICK LEE HEE PENG

Senior Operations Executive,
North-East Line, Downtown Line & LRTDESMOND FONG CHUN KIAT
Operations Executive,
Sentosa Cove

JUNAIDI ISMAIL
Changi Airport T1A

HMING THANG MAWII
Operations Executive,
Nex Shopping Mall

ENTERINA ANABELLE ABAO
Operations Executive,
ADMC

27

C O M PA N Y P R O F I L ECOMPANY NAME:
ADDRESS:

Sergent Services Pte Ltd
1 Ubi View #04-23 Focus One Singapore 408555

TELEPHONE:(65) 6570 6733

FAX:(65) 6570 0836

EMAIL ADDRESS:BANK:YEARS ESTABLISHED:

DIRECTORS:BCA REGISTRATION:

CAPITAL:SALES TURNOVER:
INSURER:

sergent@singnet.com.sg
Overseas Chinese Banking Corporation Ltd.
Toa Payoh Branch
Incorporated Sergent Contract Services in 1990
Converted to Private Limited on 14th May 1998
And renamed as Sergent Services Pte Ltd
Mr Kenji Maeda
Mr Kelvin Boo Hui Meng
FM02 - Housekeeping, Cleansing, Desilting &Conservancy Service
FM04 - Pest Control
Financial Granding - L6, unlimited
Authorised
Paid up		$2 million$2 million

18.5 million a year
Times Insurance Brokers Pte Ltd

PUBLIC LIABILITY:

1 million

WORKMEN COMPENSATION:

All Staff

28