Neyagawa City

Neyagawa Model — Provision ofonline administrative services

Background and Reason for the Project
Neyagawa City formulated its ‘Neyagawa City Digital
Transformation (DX) Promotion Plan’ (DX promotionplan) in April 2021. This initiative aims to utilise
digital technology to create a more advanced andconvenient city- ‘Smart Neyagawa’. By promoting
digitisation, Neyagawa City hopes to make residents’
lives more convenient, resolve social issues, andunlock new possibilities.
Additionally, to cater to diverse lifestyles, in a firstfor Japan, the opening hours of municipal offices
have been extended from 9:00 to 17:00 to theMotto Neyagawa

current 8:00 to 20:00 since fiscal year 2020. The
extended schedule is aimed at reducing congestionand helps visitors save time. Furthermore, to preventthe spread of Covid-19 and minimise the need fortravel to municipal offices, Neyagawa City has

Notices

expanded the number of administrative procedures

Moreavailable online.

Project Aims
1.

Savetime

Disaster/Crime
Prevention

anddistancetravelled

Waste collection

foradministrative procedures, etc.
2.

Prevent the spread of Covid-19.

-The city’s official app is an integrated app with

3. Improve the convenience of living and create ainteractive features linking administration staff

city that is appealing to both residents andand residents. It consists of nine categories suchoutside alikeas disaster and crime prevention, waste
collection, childcare and healthcare andProject Outline

features 62 other in app functions.

◆ The city’s official app ‘Motto Neyagawa’Examples:1

Notification function

alsoUpon launching the app, notifications areeducation,

displayed on an eye-catching spot of the screen.

Consultations from home are as close as

These push notifications spread information,

possible to those offered in person.

businesssuch as event announcements, helping to◆Service counter booking systemheighten public awareness. Content can be-posted in both text and image format allowingmanagement.

One of the incentives that helps residents nothave to wait (‘No waiting’ incentive).

for more effective information dissemination.
-and-Booking service for visitors visiting a municipal

Report posting function

office to complete a moving-in or birthThis function allows residents to provide us with

notification, shortening waiting time at theinformation. For example, residents can reportmunicipal office.
◆ Three-party communication toola damaged road through the app. Reportingwith photos and location information enables
us to act promptly and appropriately-What type of waste is it?
This function allows residents to provide us withimages of waste and enables us to advise on
what type of waste is pictured.

◆ Online consultations(Example)
A visitor can complete their moving-in paperwork at acounter in the City Hall while also having a consultation
about their child's enrolment in a nursery school at thesame counter.
City Hall

Nursery enrolment
consultant-One of the incentives that helps residents not tohave to move around (‘No having to movearound’ incentive).

--

One of the incentives that helps residents not-An online connection tool between municipal

have to visit a municipal office (‘No visiting’office counters so that one counter can connectincentive).

with

Consultation on a wide range of topics ismovement from counter to counter.

othercounters

tohelp◆ Digitisation of administrative tasks

available. For example, childcare, payment ofmunicipal tax, home-based care, disabilities,
2minimiseto access a variety of different functions.
◆ Digitisation of administrative tasks-A variety of online administrative services
including service counter bookings, online
consultations, and online applications, offer
residents ‘No waiting’, ‘No visiting’ and ‘No
having to move around’ incentives. This enables
residents to save time and distance travelled foradministrative tasks.

--

One of the incentives that helps residents not

Results of the Project

have to visit the municipal office (‘No visiting’◆ City’s official app ‘Motto Neyagawa’incentive).

-This app has been available since December

App to obtain official documents such as a copy

2017. It has been installed over 70,000 timesof resident record. Online applications can beand continues to grow.

made from home and documents will arrive by◆ Digitisation of administrative tasks

post. At the end of fiscal year 2022, more than-340 procedures were available online.

The

percentage

ofadministrativetasks

residents applied for online increased from◆ Smartphone classes for the elderly

36.3% at the end of fiscal year 2021 to 42.2% at
the end of fiscal 2022. The target percentage forfiscal 2025 is 60%.
-Administrative services have adapted toresidents’ lifestyles, resulting in the reduction oftravel and wait time for residents, and also
reduction in time spent dealing with customers
by staff.

Issues, Problems and Responses◆ City’s official app ‘Motto Neyagawa’-

Smartphone classes for seniors who feel-

Enhancing the functions of the app

reluctant to use these devices. Seniors can learn-

Disseminating the app to elderly people andbasic smartphone skills, such as how to makeothers who are reluctant to use smartphones

phone calls, send emails, and use apps.

for things such as installing apps.
◆ Digitisation of administrative tasks

Features and Innovations-Inaddition

toanincreaseinonline◆ City’s official app ‘Motto Neyagawa’administrative procedures, the number of-This app is unique in that it integrates various

people using online service counter bookings,

functions that are typically offered in separate

online consultations, and applications, and theapps in other cities. In recent years an

three-party communication tool have beenabundance of different apps has saturated theincreasing little by little.

market, but the city’s official app is highly

However, it is important to continue raisingconvenient, as users can download just one appawareness of these services, so that they are3

Reference URL

used even more.

https://www.city.neyagawa.osaka.jp/organization_li
Future Developments (expected effects and projectst/keieikikaku/johosuisinka/plan/1616593151784.ht

vision and issues)ml-

The DX promotion plan specifies that in order to(Neyagawa City Digital Transformation (DX)tackle challenges such as ‘the decline in

Promotion Plan (April 2021))

population, decline in birth rate and an increasein the aging population’, to ‘reorganise andhttps://www.city.neyagawa.osaka.jp/organization_li

consolidate public facilities due to aging

st/keieikikaku/kikakusanka/kouhou/appli/index.htm

buildings’ and ‘to promote work style reform’,l‘it is vital to have a policy that actively promotes(City’s official site: Motto Neyagawa)digital technology’.

-

Considering the above challenges Neyagawa

https://www.city.neyagawa.osaka.jp/organization_li

City plans to take a two prong approach tost/shiminservice/s_soumu/madoguchiyoyaku/1600implementing this policy:

164325758.html(Service counter booking)1.

Creating new values by utilisingtechnology and data:

https://www.city.neyagawa.osaka.jp/organization_li

Implementing community development

st/shiminservice/s_soumu/madosuchi/sansyadouji/iusing digital technology so that allndex.html

residents feel that the city is a

(Three-party communication tool)

comfortable place to live and the2.

-attraction of the city is boosted.

https://www.city.neyagawa.osaka.jp/organization_li

Promoting work style reform by utilisingst/keieikikaku/johosuisinka/sonota/densisinsei/184

digital technology:

87.html

Working more

effectively and efficiently, utilising(Administrative procedure application systemtechnology to compensate for the decline(digital application system) — administrativein population and a shortage of labour.

procedures available online)

In other words, the city aims to promote

https://www.city.neyagawa.osaka.jp/organization_li

initiatives that will allow both residents and thest/keieikikaku/kikakusanka/kouhou/21685.html

staff of municipal offices to feel the effects of(Smartphone classes for the elderly)

utilising digital technology.
-We believe that implementing each of theseContact:

initiatives will lead to a more evolved ‘Smart

Division

Neyagawa’ driven by digital technology.

Management Planning Department

inCharge:

DX

Promotion

Tel.: +81-72-825-2114
E-mail: jyoho@city.neyagawa.osaka.jp

4Office,