Success story
KMD

Industry• Information TechnologySolution• OpenText™ Analytics

Partner Support• ReportSoft

Results
End users can “slice anddice” reports as needed,
reducing time and IT costs
One solution for reporting,dashboards, visualizations
and scheduling
Reports, dashboards
and visualizations can beproduced in seconds, notminutes or hours
Supports unlimited
number of end users

KMD evolves Software as a Service(SaaS) solution with OpenText

OpenText™ Analytics provides fast, flexible, embedded analytics
and reporting for end users“Where reporting tasks could take minutes or even hours,OpenText Analytics provides what end users need in seconds.”
Peter Soenderskov

Product ManagerKMD

KMD evolves Software as a Service (SaaS) solution with OpenText

KMD is the largest IT company in Denmark, employing about 3,000
staff. It develops and provides software and services solutions for
public sector and corporate organizations. KMD has played a key rolein the digitization of the Danish welfare state for 40 years. Its systems
handle payments of salaries and social benefits totaling approximately
400 billion Danish kroner per year, equivalent to more than 20 percentof Denmark’s GDP. Around one million Danes in the private and public
sector receive their monthly salaries through KMD payroll.

KMD create digital solutions to improve efficiency, lower costs and tohelp deliver better welfare services for Danish citizens. Its KMD Nexus
solution, delivered as a Software as a Service (SaaS) solution, is usedby a number of public sector service providers to manage and trackthe delivery of services to Danish senior citizens. The solution, formerly
Avaleo CaseFlow (acquired by KMD in 2015), manages the provisionof elderly care in the home. Each service provider needs the ability toreport on services provided, the number of service credits used, timetaken, feedback and more.

Improving business intelligence and reportingwith OpenText

KMD had been using open source Business Intelligence and Reporting
Tool (BIRT) to provide its customers with reporting, as part of its Nexus
solution. Peter Soenderskov, Product Manager at KMD, explained why
the company decided to seek a new, more feature-rich, commercial
solution, “The reporting solution we had in place was great for static
reporting. But once reports were produced, there was no way forour customers to adapt the report into different views, effectively

slicing and dicing the data to provide greater analytics capabilities.
We also wanted to improve performance, so we began to look for abetter, faster, more flexible way to provide reporting and analytics
within our Nexus solution.”

After considering its options, KMD approached OpenText partner,
ReportSoft. With extensive experience in designing, implementing andsupporting OpenText Analytics solutions, ReportSoft was ideally placed
to help KMD move from the open source solution to a more feature,function-rich commercial solution.

“ReportSoft has helped us build our understanding of the capabilities of Analytics. From the outset, we’ve been able to call upon theirexpertise and experience, helping us shorten the time it would havetaken to improve our business intelligence reporting within ourNexus solution,” said Soenderskov.
Key among the reasons KMD selected Analytics was its ability tohandle the scheduling of report generation. This negated the need foranother product to handle that, helping to keep the overall cost of ownership down.
“We were also attracted by the licensing model of OpenText Analytics.
Our solution is already used by around one third of Danish municipalities, with more being added each month. OpenText Analytics
provides us with unlimited end users, so we know that as we expand,our costs are kept to a minimum, key in the cost sensitive public
sector market,” said Soenderskov.

“Users feel at home andare confident to createand save their own
reports, views, anddashboards, in addition
to the standard set
we provide.”Peter Soenderskov
Product ManagerKMD

KMD evolves Software as a Service (SaaS) solution with OpenText

End users love adaptability, personalization and speed

KMD’s customers were used to the static type of reporting that wasavailable to them. However, they wanted to be able to do more, toproduce their own, personalized ad-hoc analytics, remodel existing
reports, view dashboards and perform deeper analysis by crafting theirown views on data.
“Our end users have been extremely positive to the analytic capabilities OpenText Analytics provides them,” said Soenderskov. “They cannow slice and dice their data to help them understand where they
can perhaps gain efficiencies by seeing what’s working and what’s
not working so well. Where tasks could take minutes or even hours,
OpenText Analytics provides what they need in seconds.”
Analytics provides the flexible analytics that end users welcome, as
well as dashboards, where they can see at a glance the status of theirservice provision, with numerous data visualizations that help them takeaction quickly and effectively.

Powerful analytics saves time and money

End users now have access to the powerful, self-service reporting andbusiness intelligence that Analytics provides within Nexus to identify
opportunities to save money, savings which can then be invested into
other services.
“One of our customers used OpenText Analytics to create a view thatenabled its users to identify to whom they were sending nurses out
to administer eye drops. By providing training, those individuals now
administer the drops themselves, saving the service provider morethan one million kroner, or over £100,000,” said Soenderskov.

KMD’s customers are using Analytics to significantly reduce their relianceon Microsoft® Excel® spreadsheets, which are time consuming andcomplex to set up and maintain. The service providers are now able toproduce reports and graphical views that allow them to analyze theirdata entirely by themselves. The intuitive user interface of Analytics
helps them bring their data alive.
“OpenText Analytics fits perfectly with our browser-based, SaaS
solution. Users feel at home and are confident to create and savetheir own reports, views, and dashboards, in addition to the standard
set we provide. This saves them time and money, with no need to callupon expensive or scarce resources within their organizations orfrom outside,” said Soenderskov.
KMD is working to expand its user base. Around one third of all Danish
municipalities are already using or planning to use Nexus in the coming
months, and they expect to grow this to around two thirds of the total, 98.
“OpenText Analytics is one part of our bigger solution, but a key part.
The speed, flexibility, and capability have been welcomed by ourcustomers and our own developers. Once data objects are provided,
we know we have the same baseline for the analyzer, dashboard, andreports areas of the solution. This ensures we can build all elementsin the same way, it is efficient and cost effective,” said Soenderskov.

About ReportSoft

ReportSoft is an OpenText partner – specialized in the OpenText Analytics
product range. ReportSoft is your regional expert in corporate reporting,analysis and rich internet solutions. ReportSoft combines deep knowledge and experience with the state of the art products of OpenText
Analytics. Furthermore, ReportSoft offer installation, training, supportand implementation.
www.reportsoft.dk

About OpenTextOpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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