Success story
Delta RM
Industry• Information TechnologySolution• OpenText™ Analytics Suite

Results
Comprehensive, self-service
analytics and data visualizations aid
faster end user decision-making

Interactive and powerful data
insights help Delta RM customers
better manage corporate risks

Rapid and seamless deployment of OpenText™ Analytics Suiteprovides competitive differentiation

Seamless white-label integration
into Delta RM’s risk management
software adds powerful functionality,
enhancing competitive position“We evaluated a number of solutions, but OpenText Analytics
stood out, helping differentiate our solution from ourcompetitors. Plus, we don’t have the maintenance overheadof an in-house developed solution. It is ideally suited to allow
us to grow as our customer base grows.”

Future-proof and cost-effective
solution helps business growth

CTO
Delta RM

Rapid development anddeployment speeds time to market

Jérôme Olivier

Interactive and powerful data insights help Delta RM customers better manage corporate risks

Delta RM, headquartered in Paris, France, has 15 years of experience
helping companies across Europe implement enterprise risk
management frameworks and information systems. It provides a
modular software suite to help companies become more effective inoverseeing their critical risks that can affect long-term strategy andshort-term performance. The software allows boards and risk managers
to better identify, assess, mitigate and monitor their key risks.
Its web-based solutions are intuitive and secure, built on experience
gained over many years and innovation driven through user experience
across many industries, including insurance, aviation, manufacturing,energy and more.
Delta RM’s solution involves bringing together large volumes ofcustomer data from multiple sources and leveraging that data andother links to create relevant reports and dashboards.
The company has always sought to remain competitive by providing
its customers with innovative solutions. However, in spring 2016, thecompany realized that its reporting tools required a refresh, as they
were static, lacking the flexible analytics customers need. Building its own
solution in-house to provide data insights would be too time-consuming,delaying the time to market for a refreshed solution.
Chantal Carnel, CEO of Delta RM, explains, “In order to empower ourusers with data and remain competitive, we wanted to provide asolution that is both interactive and visual, not one with hard-coded
fixed reports.”
Delta RM decided it was time to provide a more user-friendly, flexible
and modular web-based solution. This would help its customers
improve their decision-making with a fresh, innovative, self-service
business intelligence (BI) solution, going beyond traditional reporting tools.

Rapid deployment with benefits ‘out of the box’

Delta RM had to decide how they could provide the data visualization
and analytics capabilities their customers required. The key decision waswhether they should build or buy a solution, or perhaps license an existing
application and deliver it on a white-label basis using their own brand.
“We looked at the cost and time it would take to build our own
solution, and it was prohibitive, many months. The time alone would
delay our ability to deliver the solution our customers require. We
selected OpenText Analytics as it was the best option for us tocost-effectively and quickly provide a self-service capability within
our solution,” says Carnel. “With OpenText, we were able to embed
their analytics platform in just weeks rather than the months it would
take to build and design our own.”
When Delta RM decided it needed this solution, the company used afree trial of OpenText Analytics. “We evaluated a number of solutions,but OpenText Analytics stood out, helping differentiate our solution
from our competitors. Plus, we don’t have the maintenance overheadof an in-house developed solution. It is ideally suited to allow us
to grow as our customer base grows,” says Delta RM CTO, Jérôme
Olivier, who is leading the project internally.

Greater flexibility for customers

Prior to adopting OpenText Analytics, Delta RM had to create custom
reports to meet the specific needs of its customers. With OpenText, greater
control is in the hands of the end user. Using the powerful deployment
server with its flexible visualization capacities that is at the heart of theAnalytics Suite, Delta RM’s customers can easily channel data into theapplication themselves through web services, and the company alsooffers a data aggregation service.

“OpenText Analytics
was the best option for
us to cost-effectively
and quickly provide aself-service capability
within our solution. WithOpenText, we were able
to embed their analytics
platform in just weeks
rather than the months itwould take to build anddesign our own.”
Chantal Carnel
CEO
Delta RM

Interactive and powerful data insights help Delta RM customers better manage corporate risks“We’re now able to provide our customers with the ability to configure
their own reports to suit their needs at any given time. This increasesthe value of our solution to them, making them more agile in theiractivities. Customers can now interactively explore their data tohelp decision-making and reporting, with no delay or additional costassociated with the custom reports of the past. For instance, it ispossible to link risks to all existing mitigation measures thanks toa unified data model. Reports now provide a clear view on criticalrisks without effective mitigation measures, which represent a highpriority for top management,” says Carnel.
This self-service ability is important to Delta RM’s end users. Workers
in a variety of roles use their solution, including risk and insurance
managers, internal controllers, audit personnel, executive committees,and corporate board members—many of whom don’t have specificskills in data analytics, but don’t want to rely on data scientists or IT
experts every time they want to build a new query.
Another challenge Delta RM’s customers face is staff turnover. Whenan employee leaves or changes roles, knowledge often leaves withthem, making reporting and analytics more difficult. OpenText Analytics
is helping to address this challenge by making it easier and quicker tobuild and retain knowledge in a consistent, repeatable way.

“Customers have given us very positive feedback. Our solution
helps our clients build knowledge about risks facing their businessand assets. OpenText Analytics is helping them bring this information
to life, allowing them, for example, to visualize trends over timein insurance and claims management and to provide geographic
analysis about exposure to natural disasters. Some customers
have acknowledged that the visualizations provided by OpenTextAnalytics are beautiful, compared to what they are able to do withMicrosoft® Excel® or other business applications,” says Carnel.

An analytics solution that will grow with the business

As Delta RM grows its business throughout Europe and beyond, thecompany is planning how to make even greater use of OpenText Analytics.

Thanks to the flexibility of OpenText solutions, Delta RM will be providing
more types of dashboards for its customers too—for example, tracking
emerging regulation and compliance needs and providing summaries ofthe overall business state.
Carnel says, “We will continually improve the data insight capabilitiesof our solution thanks to OpenText.”

About OpenText

OpenText, The Information Company™,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

opentext.com/contact

Twitter | LinkedIn | Facebook

Copyright ©2018 Open Text. OpenText is a trademark or registered trademark ofOpen Text. The list of trademarks is not exhaustive of other trademarks. Registeredtrademarks, product names, company names, brands and service names mentioned
herein are property of Open Text. All rights reserved. For more information, visit:
http://www.opentext.com/2/global/site-copyright.html 09092.3EN