Success story
Sysmex Europe GmbHIndustry• HealthcareSolutions• OpenText™ Business Centerfor SAP® Solutions• OpenText™ Vendor Invoice Managementfor SAP® Solutions

Services• OpenText Professional Services

Results
Improved budget control withreal-time SAP® data access
Reduced cost withimproved automation
Simplified user interface
with SAP Fiori® applications
Eliminated need to enter data twice,saving time and reducing errors

Sysmex Europe transforms purchaseto-pay processes with OpenText
Leading healthcare company improves budget control, reduces costs andincreases efficiency with OpenText Business Center for SAP Solutions“Extending our use of OpenText Business Center and its supportof SAP Fiori applications was an obvious and natural progression
for us, further extending the value of our investment in OpenText.
It also paves the way for future innovation around the use ofmobile devices, which will further increase efficiency, speeding
up processes and further reducing costs.”
Torben Draeger

Financial Key User and Business Analyst
Sysmex Europe

Sysmex Europe transforms purchase-to-pay processes with OpenText

Sysmex Europe GmbH, a subsidiary of the Sysmex Corporation,is among Europe’s top laboratory diagnostics and healthcarecompanies and is the global leader for hematology diagnostics
and service. From its German headquarters in Hamburg, the firm
operates throughout Europe, the Middle East and Africa (EMEA),
with net sales of ¥64.6 billion in the fiscal year ended March 31, 2017.
It operates in more than 100 countries in the region, including bothdeveloped countries and emerging markets, building sales andsupport service structures tailored to regional characteristics.
While Sysmex has been using SAP® as its main Enterprise Resource
Planning platform since 2010, it was managing general expenses purchaseorder requisitions using a solution based on Microsoft® SharePoint®. Whenraising a requisition, there was no check that budget was available for theassociated cost, as there was no link to SAP.
Torben Draeger, financial key user and business analyst at Sysmex Europe,
explained the objective of implementing a new solution, “We wanted tohave linkage between the purchase requisition process and SAP aspart of our purchase-to-pay processes, providing a real-time check onbudget availability for both the person submitting the requisition andthe approvers. We also wanted to eliminate the need to key in purchaseorder information twice, which is prone to error and time-consuming.”
Sysmex had already selected OpenText™ Business Center for SAP®
Solutions for its support of SAP Fiori®. Combined with OpenText™ Vendor
Invoice Management for SAP® Solutions, the two are able to meet thechallenges for its second project, New Request Process, or NRP.
“We decided to use Business Center for SAP Solutions and its
support of SAP Fiori applications, which we can develop, to best
meet our needs for mobility, flexibility and user-friendliness,” saidDraeger. “By extending our use of OpenText, we also take advantageof existing knowledge within the business and the two solutions use
existing hardware, thereby minimizing the cost.”
Using SAP Fiori applications developed by OpenText, the purchase orderapproval process is delivered in an intuitive user interface requiring very
little training, fewer than 30 minutes in most cases, which has led to highuser adoption rates.
“When an order is sent for approval, the approver can easily andquickly confirm the availability of budget for the particular costcenter,” said Draeger. “It is then a simple process to approve or reject
the request, automatically moving the process on to the next stepin line with our corporate signature policy and all instantly captured
in SAP. Also, a full audit trail is maintained, which is essential for ourauditors. This gives us greater control and is helping us reduce ouroverall costs.”
Adhering to policy and keeping a record of each step is key to Sysmex
Europe meeting its obligations under quality control standards, such asISO. It is important this is enforced, as each business function at Sysmex
Europe manages its own general expenditure, with no centralized purchasing function. By deploying the Fiori applications in this way, it will beable to consistently provide scale for all regions in EMEA.
“We had already deployed OpenText Vendor Invoice Management andBusiness Center for invoice capture purposes, so extending our useof OpenText Business Center and its support of SAP Fiori applications
was an obvious and natural progression for us, further extending thevalue of our investment in OpenText,” said Draeger. “It also paves theway for future innovation around the use of mobile devices, which
will further increase efficiency, speeding up processes and further
reducing costs.”“We worked closelywith OpenText
ProfessionalServices throughout
the design andimplementation ofthe new applications.
Their support has been
invaluable in helping
us achieve our goals ofcontrol and flexibility.”
Torben Draeger

Financial Key Userand Business Analyst
Sysmex EuropeSysmex Europe transforms purchase-to-pay processes with OpenText

For personnel who do not routinely use SAP, the Fiori applications
built on OpenText Business Center remove the often daunting andoverwhelmingly complex interface of SAP.

Deployment of Vendor Invoice Management began in Austria and is now
moving to other regions. Sysmex Europe is planning a wider rollout tomore than 10 EMEA organizations.

“The interface is smooth and clean and is effectively reduced to thebare bones of the steps of raising a requisition, approving or rejecting
a request and reporting. Users can access applications via a browser
on their laptops and tablets, once they are connected and authenticated on the corporate network. In the future, they will be able to use
smartphones too,” said Draeger.

“We worked closely with OpenText Professional Services throughout
the design and implementation of the new applications,” said Draeger.
“Their support has been invaluable in helping us achieve our goalsof control and flexibility and we’re now extremely well placed tomaximize the benefits provided by the solution, including evengreater automation of vendor invoice and purchase order matching.”

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

opentext.com/contact
Twitter | LinkedIn

Copyright © 2018 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information(10/2018)10891EN