SUCCESS STORY
Egypt Ministry of Communications
and Information TechnologyIndustry• GovernmentSolutions• OpenText Extended ECM Platform• OpenText AppWorks

Partner support• ASSETResults
Created a central ECM platformthat can scale to support the entire
Egyptian government.
Digitized almost 200,000
documents and counting on asecure ECM repository.
Reduced MCIT’s operationalcosts for printing, handling andarchiving paper by 80 percent.
Cut the average time for MCIT
to handle correspondenceby 80 percent.
Strengthened data governance andregulatory compliance processes.

Egypt Ministry of Communications andInformation Technology lays foundationfor e-government transformation
IT specialist prepares for service innovation by replacing paper processes
with secure, scalable and future-ready digital workflows, powered by
OpenText™ Extended ECM Platform.
“OpenText solutions—delivered by
ASSET—will play a key role in Egypt’s
e-government transformation. We lookforward to continuing our collaboration
to enhance services for citizens andbusinesses across the country.”Dr. Mahmoud Osman

CTO
Egypt Ministry of Communications and Information Technology

Egypt Ministry of Communications and Information Technology lays foundation for e-government transformation

Around the world, governments are embracing the digital channel
to enhance services for citizens and supercharge sustainable
development. In Egypt, the Egypt Vision 2030 plan aims topromote economic, social and environmental progress. As part ofthis national initiative, Egypt’s Ministry of Communications andInformation Technology (MCIT) has embarked on a far-reaching
digital transformation, named Digital Egypt.

“Manual processes—including printing, mailing, and storing
paper—were driving up costs and consuming our employees’
most valuable resource: time,” explains Dr. Osman. “To enable
automation, we targeted an enterprise content management[ECM] solution. We were looking for one platform with thesecurity, scalability and performance to support MCIT, andeventually the whole Egyptian government.”Dr. Mahmoud Osman, CTO of MCIT, elaborates: “In close alignment
with Egypt Vision 2030, Digital Egypt will lay the foundation
to transform Egypt into a digital society. The goal is to allow
all government ministries in Egypt—including MCIT—to use
automation to streamline services for citizens and stakeholders.”

Partnering with an expert team

Paper processes reduce responsiveness
MCIT offers a wide range of services to other government
departments, including deploying IT platforms, issuing digital devices,
launching new websites, and more. To request these services,
government employees previously filled out paper forms, which were
mailed and routed internally to the appropriate MCIT department
for action—a time-consuming approach that drove up costs andcomplicated data governance and regulatory compliance processes.
To solve these challenges, one of the first deliverables of the Digital
Egypt program will be an online catalog of MCIT services, which will
make it easier for stakeholders to initiate and track service requests.
To enable the new workflows, the ministry first aimed to replace paper
forms with digital documents.

Early in the project, the COVID-19 pandemic began to sweeparound the world. With national lockdowns forcing many
government employees to work remotely, MCIT knew that enabling
digital processes would be critical to help maintain service
continuity. To accelerate its transformation, the ministry looked forthe support of an expert partner.
After a thorough evaluation of proposals from leading vendors,
MCIT selected ECM specialist ASSET to build a central, secure andscalable document management platform. Powered by OpenText
Extended ECM Platform and ASSET solutions for document capture
and correspondence management, the solution also includes
OpenText AppWorks—a low-code platform for building automatedbusiness processes.

“Our OpenText solutions
minimize the need to print,
handle and archive paper,
cutting our operationalcosts by 80 percent.
We’ve also reduced thetime it takes for our teams
to manage and respond tocorrespondence, whichis also at least 80 percent
faster than before.”
Dr. Mahmoud Osman

CTOEgypt Ministry of Communications andInformation Technology

Egypt Ministry of Communications and Information Technology lays foundation for e-government transformation“We were very impressed by ASSET’s successful track-recordin large and complex ECM projects for other governments inthe region,” comments Dr. Osman. “By combining their customdeveloped ARROW Correspondence Management System with thecutting-edge OpenText Extended ECM Platform, ASSET proposeda solution that met all our technical and operational requirements.
We can now incorporate documents from all channels—paperand digital—and manage them according to standardized,
digital workflows.”

Building a whole-of-government ECM platform
Working with ASSET, MCIT created a unified document taxonomy
comprising more than 100 document types, designed to support
all use cases at MCIT and at all other government ministries anddepartments. The solution includes a custom process for document
capture, with scanning and barcoding to link paper documents todigital records, as well as advanced search and reporting capabilities.
MCIT architected the OpenText and ASSET solutions to act as acentral, multi-tenant data repository, with Microsoft Active Directory
to enable identity and access management. In the future, Extended
ECM is intended to become the single document repository for theentire Egyptian government. Hosted a brand-new government data
center in Egypt, the platform will lay the foundation for automated,data-driven services.

“As part of the ongoing digital transformation effort, thegovernment is constructing two data centers at the New
Administrative Capital: a new city founded under the Egypt Vision
2030 plan,” explains Dr. Osman. “Once completed, we will migrate
the OpenText and ASSET solutions to the new data centers andbegin migrating other ministries to the platform.”“Thanks to granular business rules in Extended ECM, we havethe assurance that no ministry can access data from otherdomains without authorization. And using a batch import solution
developed by ASSET, we can also digitize the massive volumesof paper documents archived across all government ministries
rapidly and cost-effectively.”

Reducing costs, fostering innovation
By partnering with ASSET to deploy OpenText solutions, MCIT has
taken the first important step towards its process automation goal.
The organization has now fully digitized correspondence betweenits stakeholders and internal teams, helping to save time and reduce
costs. Looking ahead, the organization plans to build on these
efficiencies, and harness digital data from the OpenText platform toenable an online service catalog.

Egypt Ministry of Communications and Information Technology lays foundation for e-government transformation

Dr. Osman confirms: “Moving away from paper has been a paradigm
shift for MCIT, and we’re already optimizing our processes. OurOpenText solutions minimize the need to print, handle and archive
paper, cutting our operational costs by 80 percent. We’ve also
reduced the time it takes for our teams to manage and respondto correspondence, which is also at least 80 percent fasterthan before.”

Partner Information:
Since 1991, ASSET has specialized in software solutions for document
processing, workflow automation and content management.
Headquartered in Dubai, UAE, the company employs over 500
software experts and operates four international offices.

Enabling a data-driven future
To date, ASSET has helped MCIT to migrate almost 200,000 paper
documents to Extended ECM, comprising millions of pages in total. Aswork continues on its pilot project, MCIT is confident it has found theoptimal combination of expert partners and enterprise-class solutions
to drive the Digital Egypt transformation.
“We now have a digital platform that makes it easier to correspondwith MCIT and request government services, and we’re enhancing
the platform using agile development methodologies,” Dr. Osman
concludes. “OpenText solutions—delivered by ASSET—will play a
key role in Egypt’s e-government transformation. We look forward
to continuing our collaboration to enhance services for citizens
and businesses across the country.”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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