SUCCESS STORY
Renault Retail Group
Industry• AutomotiveSolution• OpenText™ XM Fax™

Services• OpenText Professional Services

Results
Saved 50% overprevious solution
Eliminatedmajor reliability issues
Reduced IT burden

Renault Retail Group increases
reliability and reduces costs

Major European automotive distributor cuts digital fax costs by 50%
and dramatically increases reliability with OpenText™ XM Fax™

Renault Retail Group increases reliability and reduces costs

The Renault Retail Group (RRG) is responsible for distributing thefull range of new and used Renault, Dacia, Nissan and Alpinevehicles and related products and services. Headquartered in
Paris, France, RRG has 12,000 employees at 220 sites across
13 European countries.

Fortunately for RRG, they already had an example of such a solution
deployed elsewhere in the company. The Renault factories in France
were already using OpenText™ XM Fax™ and recommended it to theRRG leadership. A hybrid deployment of this leading digital fax
solution was exactly what they needed.

Fax plays an integral role at RRG, with many staff members relying on
fax for daily operations. All combined, they send and receive upwardsof 850 fax pages per day. Among these are a mix of sensitive
documents including parts and repair orders, claims to insurers,
and other documents that are vital to the business. Since a large
portion of the documents they transmit contain personal information,
the use of fax also plays a major role in the organization’s information
security policies and GDPR compliance strategy.

XM Fax’s robust security features meet and exceed RRG’s tightpolicies, it also provides the balance of on-site data control teamedwith superior Cloud backup that they were looking for.

RRG transitioned to their previous fax-over-IP solution (FoIP) toincrease ease-of-use. Digital fax’s vital contribution is that it gives
staff members, from upper management right down to the garage,
the ability to send and receive important documents without any
issue.
Unfortunately, the FoIP software they previously used often
experienced service outages, delaying some of RRG’s urgent
communications. The customer service RRG received from theprovider was frequently slow, and they were given little insight into
whether and when problems would be resolved.
To ensure critical workflows were no longer disrupted, RRG needed toreplace their fax solution with a high availability alternative that could
be relied upon. The replacement also needed to have robust,
GDPR-compliant security as well as a hybrid deployment option
where they could keep the server on-premises but leave telecom
integrations to an external entity.

The solution was implemented with the help of the OpenText
Professional Services team, who took the time to understand RRG’s
specific security and business workflow requirements. For example,
RRG primarily faxes their documents via Konica and Canon
multi-function printers (MFPs), rather than through email integration.
With XM Fax’s ability to seamlessly integrate with a long list of MFDs
via connectors, they were ready to fax in no time.
RRG truly appreciated the professional service team’s availability
throughout the onboarding process. The OpenText team was available
any time they had a question, including on weekends, demonstrating
a commitment to ensuring everything went smoothly.
Since XM Fax’s deployment, RRG staff has reported several
significant benefits. They’ve achieved a 50% cost savings overtheir previous digital fax solution, while eliminating IT issues thanks
to the robust, reliable architecture. The intuitive interface allowed
the solution to be adopted by all their employees without requiringuser training, and offloading their fax telephony to the XM Fax cloudhas been a relief to demands on their IT team.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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SKU 18156 (04.2021)