How to achieve employee
and contractor
onboarding at scaleForward
Since the dawn of time… 

Just joking. HR doesn’t go back quite that far. 

In fact, it’s believed that the concept of HR originated in 1901 at the
National Cash Register Company. After a difficult strike, thecompany president called for a 'personnel department' to beestablished to improve worker relations by dealing with grievances,safety and legislation that impacted the company, and other'employee issues'. 

And with Henry Ford’s reported turnover of 380 percent (don’t feelso bad now, do you?!) in 1913, it became pretty clear that such a
department was absolutely necessary for many organizations. 

But just like Ford’s early automobiles—so much has changed overthe last century. 

This eBook will explore why great companies depend on great
digital HR strategies, and the reasons HR leaders should beconsidered strategic partners in your company. We’ll take a look at
the ROI of investing in things like digital HR onboarding. Lastly, we’ll
show you how to scale essential HR processes like employee andcontractor onboarding. 

Hold on tight. We’re about to head into the brave new world ofdigital HR.

Contents
1. Forward

2. Intro

3. Why the future of work depends on digital HR
Company Cultur
Company growth & scalin
Operational efficiency & productivity

4. Signs your company needs HR automation

5. ROI of digital HR onboarding

6. How to automate your employee & contractor onboardin
Dropbox Forms: Create fully automated, embedded andintelligent onboarding workflow
Dropbox Sign API: Embed digital onboarding paperwork into
your product, website or servic
Dropbox Sign App: Manage onboarding paperwork online

7. How Instacart increased contractor application completion
rates by 270% with Dropbox Forms

8. Get started with your onboarding automation

9. About Dropbox Sign

1Introduction
If you’ve ever been tasked with, or even shared a department withsomeone who has been tasked with, hiring a large number of remotecontractors or employees all at once—you know it can get really
messy really quickly. 

First, there are the logistics of how you’re going to handle
applications. If you don’t want to rely on slow and unreliable snail
mail (which, trust us, you don’t), then you’ll have to get applicants tofill them in digitally. And already, you’ve run into an issue: working
out the best way to distribute tens, hundreds or even thousands ofsensitive digital documents to a large group of people running aneven larger variety of operating systems on an even larger variety ofdevices. 

If you’re still with me, somehow you were able to work through thatpredicament and have received at least some completed applications(though let’s be honest, not all completed applications because
attrition is real!).

Now you’re on to the task of entering all the data into one or more
systems on your end. Now is a good time to cross your fingers andhope each applicant has provided the correct contact information so
you can get in touch when someone inevitably puts their phone
number instead of their national insurance number or gets theiraddress wrong by a single digit. 

You don’t think that happens? I see you haven’t worked in HR long.
But I digress. 

Next, distributing all the right legal documents to the contractors or
employees you’ve chosen to hire. And yes, you really do need to
distribute them. That is, unless you enjoy receiving out-of-date forms
that, no matter how painstakingly they’ve been filled in, will have tobe scrapped—setting that person’s hiring process back several days. 

Now it’s time to sink or swim. Perhaps not literally, but definitely

But that’s not to say it can’t. 

Apptopia recently reported that Lyft grew its number of daily active
drivers in the US and Canada from about 100,000 in May 2017 toalmost 614,000 in February 2018. 

In well under a year, they gained over 10 percent market share andadded over 500,000 contractors—those cars aren’t driving
themselves, after all—skyrocketing them closer than ever to Uber’s
numbers. 

This shows it’s possible for onboarding to not only keep up with but
actually account for massive scaling. But are the benefits ofsomething like onboarding automation truly worth the cost andeffort? And who’s going to help you get it done? 

Welcome to the world of digital HR

digitally. 

A wave of contracts, NDAs, 1099s, W-9s, proof on insurance forms
and more has just crashed over your desk. You’ve either got to get it
all organized—and securely—or drown in it. 

Whatever you do, don’t even think about the acronym 'I-R-S'. 

Wash, rinse and rack up overtime ad infinitum. 

If this is the process your HR department has to go through to hire
several, or even one employee or contractor, it’s no wonder yourgrowth isn’t happening as quickly as you’d like. 

Source: https://blog-apptopia.com/in-the-battle-for-drivers-efforts-leveled-offin-the-us-and-are-declining-in-canada?hs_preview=PjZLnSiO-5605141737

2
Why the future of work
depends on digital HR
Now, to be crystal clear—digital HR is not just about using
technology and apps to separately run traditional HR processes.
Digital HR is a strategy that aims to integrate all your apps, optimize
certain features based on context and provide data-driven insights
on performance. 

It’s is an incredible leap forward from traditional HR.

Current HR delivery

Digital HR

Transactions and processes

Integrated HR platform (policy,
process, systems, operations)

Systems th web browser access

Mobile-first app

Paper-based forms moved to
web forms

Digital Design

Process-based sign

Human-centered, experiencedriven design

SLAs (service level agreements

Real-time (once and done)

HR (and shared), service center

Operation Centers

Periodic reports

Real-time interactive
dashboards

Analytics add-ons

Integrated analytics platformand dashboards

Source: cebglobal.com

Fewer than 20 percent of HR practitioners
are considered strategic partners in theirorganizations.
Source: cebglobal.com

The chart above, which uses data from Deloitte, demonstrates thedifference between traditional and digital HR with several wellknown use cases. As you can see, it’s not just simply about digitizing
paper-based documents—it’s a completely different philosophy ofusing technology to enhance the way you manage an organization’s#1 asset: its people. 

Digital HR strategy sounds pretty fantastic, doesn't it? Why wouldn’t
a company want to make its HR processes more efficient and give its
people better experiences? And so you’d think everyone would
already be onboard with the idea, wouldn't you? Really, why are weeven talking about this? 

The answer to all those questions has less to do with a lack ofknowledge about the benefits of digital HR and more to do with thesad reality of HR today. 

Let’s face it, human resources has often been overlooked at many
companies. It’s usually not the hottest topic at the executive board
retreat, and there’s a false (yet pervasive) perception that the HR
department is best suited as a supporting role without significant
leadership capabilities. 

But in actuality, a technologically advanced and forward thinking HR
department—that includes HR automation—can have a hugely
valuable impact on many areas of the business. Let’s take a look at a
few examples. 

Company culture'Culture' has transcended beyond a buzzword to become an
operations guideline and a beacon for future employees. 

Before you say your company doesn’t really have a distinct culture—yes, it does. And ignoring it in HR processes like new hire
onboarding could be detrimental to the success of youremployees, your HR department and your organization as a whole. 

To quote HR professional Carly Guthrie, “Sloppy onboarding turns
into sloppy culture”. 

The impression employees form during a hiring process can directly
affect how they represent your company values, serve your customers
and further your mission in everything they do at and outside of work. 

This is true especially in fields where competition for talent is fierce
and a strong market makes moving around easy, job hopping is
becoming the norm for employees and more and more expensive for
employers. 

“Replacing talent runs as high as two times annual salary”, says Ben
Peterson, CEO of BambooHR. “And it’s not DropboxSign.com justabout dollars. Culture and job satisfaction is hugely impacted, as well
as morale, productivity and lost insider knowledge. It’s painful to lose
people.” During these vital early hours and days, focus not on the practicalminutia of things like paperwork but on those big, lofty missions andattitudes and beliefs you hope your newest employee will not onlyalign with but pass on to everyone with whom they come in contact. 

Company growth andscalingWith the rise of the gig economy, many companies are using
contractors to both innovate and grow more rapidly. And rather than
the traditional hiring process, companies are increasingly using
contractor application portals to handle onboarding. These web
portals need to be fast, secure and easy for both the applicant andthe HR professional to use. 

In fact, it’s such a crucial part of today’s modern hiring world that if acompany doesn’t offer their workforce an easy way to apply for open
positions and complete relevant paperwork and processes, potential
applicants will simply find another company that does. 

Remember our example of Lyft’s 'growth spurt'? A bad online
application and onboarding flow for new contractors could have justas easily turned that growth south.

Operational efficiency
and productivity
HR processes require documentation—we all know this, either
because you design those processes or you’ve been through themfrom the user perspective. 

But did you know that Accenture found that 82% of HR professionals
take more than 30 minutes to create a document, and that 80% haveno standardized solution for document creation? 

The conventional hiring process is incredibly inefficient. 

Hours spent manually entering data into one or more internal
databases. Days of coordinating the logistics of sending andreceiving applications that work seamlessly across a wide variety ofoperating systems and devices. Misentered information stopping
your entire process in its tracks until you’re able to get it corrected.
But with HR workflow automation, it doesn’t have to be like that. 

mobile-friendly, guided workflows where smart data fields help

82%

80%

82% of HR professionals take

80% of HR professionals have

reduce redundant questions and catch errors. This is huge formore than 30 minutes tono standardized solution for

create a document

document creation

Using digital onboarding solutions, applications can be shared andcompleted digitally. Even complex forms can be translated into

companies that are looking to increase productivity and efficiency,
not only within an HR department but within an entire company.

3
1. You plan to scale

4 signs your company
needs HR automation
The need for HR automation is akin to the need for email, there’s no
HR department that couldn’t benefit. But there are definitely somesigns that you need to make HR automation a priority. 

So are you in desperate need for HR automation? Here are a few
warning signs to look out for: If your company plans to add several hundred employees, can yourcurrent HR system handle the increased workload? Companies like
Lyft and other contractor-driven companies can only scale as fast
as they can scale a dependable workforce. Instacart, the grocery
delivery service, had the foresight to plan their HR processes
digitally, giving them the ability to onboard thousands ofcontractors without it slowing them down. Read more about how
they did it here. 

2. Increased errors
Everyone makes mistakes. Unfortunately, there’s usually a time orresource loss as you’re trying to correct them. If mistakes aretrending upwards regardless of the corrective measures in place, it
may be that the percentage of human error is mathematically too
great to overcome. 

But building automated workflows that smooth the process is one
way to eliminate mundane tasks that humans lose interest in
quickly. Remove error-prone tasks by automating them andsuddenly you have a reduction in errors. Automation also often has
the added benefit of collecting data that can help to inform
strategy.

3. Time management issues
HR manages a massive strategic advantage to the overall company—maintaining a great culture. But if they have no time to focus on
innovative approaches to deliver employee experiences because
they’re bogged down in paperwork, the organization won’t be able
to make game-changing leaps.

4. Shrinking budgets or resources
HR departments are continually being asked to do more with less.
Whether it’s based on a recession or just a general cutback, HR
managers need a plan of what to do if they suddenly findthemselves with 20% less staff. Things like recorded trainings andautomatic document processing can be huge time savers that canfill the gap left by a few fewer employees. 

Do any of the pains above sound familiar? If so, you’re ready for HR
automation. 

But of course every change to a strategy needs proof points, ideallyrooted in monetary ROI. A clear connection between digital HR’s
benefit and company profit can be seen when we zoom into
onboarding.

4
ROI of digital HR onboarding
Let’s take a look at two examples of what you might expect interms of returns when you adopt a digital approach to onboarding.

ROI for full-time employee
workforce
Job hopping is paying off for employees and contractors—but not foryou. 

The Society for Human Resource Management found employers
typically spend the equivalent of six to nine months of an employee’s
pay just to find and train their replacement.

According to a white paper by talent acquisition software company,

iCIMS, turnover is three times higher in new hires who areonboarded manually versus those who go through HR automation to
be onboarded. 

Assuming industry-standard turnover rates and costs as well as asalary of $50,000 with benefits, onboarding new hires manually can
cost over $102,000 per year.

Manualonboarding

Automatedonboarding

Company
But HR automation can shrink the cost of onboarding by over 80
percent to just over $22,000 per year. 

New hire(s)Number of employees in the company

1
200

1
200

For those keeping score at home, that’s an ROI of nearly $80,000, or
nearly two whole salaries, in the first year of HR automation alone.

Number of forms per hire (I-9, w-4, etc.)
Turnover rate
Employee growth

15
44%
10%

15
14%
10%

New hires per year

92

52

New Hire(s)Number of employees in the company$10.00$10.00$0$0Number of forms per hire (I-9, w-4, etc.)$2.00$22.00$0$0Form prepartion, processing, ﬁling, etc. (in hours at
30 min. per form)

7.5

3.75

Coordinating logistics and set-up (hours per hire)4

2

Total time (hours)
Average hourly cost of FTE onboarding coordinator(base $50k+beneﬁts)

11.5$31.255.75$31.25

Total cost per new hire$359.38$179.60

Time to initial productivity (in hours)
New hire cost (base $50k+beneﬁts)

24$31.258$31.25

Total new hire costs$750.00$1,109.38$102,062.50$250$429.69$22,343.50

The attrition rate and cost of manually onboarding full-time
employees alone makes an investment in HR automation absolutely
worth it—but it’s still just as vital in any organization that relies on
independent contractors as well. 

Now let’s look at what the returns are for your contracted workforce. 

Postage costs per new hire

Turnover rate

Time & salary per new hire

Time & salary per new hire

Total costs per new hire
Total costs per year

Source: https://www.icims.com/sites/www.icims.com/files/public/AutoROI for a contracted
workforce
The demand for flexible contractors is growing along with the
popularity of the gig economy. Along with that, a strong market
means that competition for talent is stiff. 

Even though contractors are likely to spend less time in the office orwith your company as a whole, they’re just as instrumental in its
success. And in cases where you’re onboarding a whole lot of them
all at once, it would seem they might be even more crucial to yoursuccess than your incumbent staff at that moment. 

Onboarding is the second-most impactful HR practice after
recruiting. And every single friction point that can be removed fromthe process helps you to not only give a great experience to thecontractor or new applicant, but also to reduce drop-off rates andattrition. This is a huge advantage when you’re trying to capture top
talent. 

Additionally, Deloitte’s Core beliefs and culture Chairman’s survey, 83
percent of executives and 84 percent of employees named engaged
and motivated staff as the leading factor in a company’s success.

How does that engaged and motivated staff get that way? Its
members understand the company’s objectives, align with its culture
and understand their role in its success. 

And how can you possibly instill all of these lessons into a big groupof contractors all at once and still get them to work in a timely
fashion? Having a great onboarding workflow sure helps.

5
How to automate youremployee & contractor
onboarding
As we’ve explored, automated onboarding can be a key growthengine for your organization. Tend to it and it will provide the power
to scale to amazing heights. Let it stagnate and rust and yourgrowth will likely do the same. 

Unfortunately, inefficient onboarding workflows still plague loads ofindustries and businesses. Things like bad user experience onmobile devices lead to low completion rates. PDFs lock away
important information. 'Dumb' forms aren’t able to catch humanerrors in real time. 

All of these issues lead to high remediation rates and perpetuate thenever-ending need for redundant data entry—two costs thatcompanies can gladly cut with HR automation.

So what’s the solution? 

When it comes to automating and optimizing onboarding, there aremany ways to approach it. Here are three options that fit your HR
onboarding needs at any maturity level, from simple offer letter
through complex onboarding flow:

Dropbox Forms
Use Dropbox Forms to create fully automated, embedded andintelligent onboarding workflows.

Choose Dropbox Forms if you...
Hire high volumes of new employees or contractor
Want to simplify lengthy and complex document-centriconboarding processe
Prefer that your new hires never see the PDFs that they arecompletin
Want to eliminate the back-and-fourth of dealing with data entry
errors in onboarding document
Want a personalized and dynamic form-filling process for yournew hire
Want data to flow more freely to and from new hire form
Need your onboarding process to be completed on a mobile
devic
Want to fully embed the workflow into your existing processes

The Dropbox Sign API
Use the Dropbox Sign API to embed digital onboarding paperwork
into your product, website or service. 

Choose Dropbox Sign API if you...
Hire high volumes of new employees or contractor
Want users to have a seamless experience completing andsigning their onboarding paperwork on your website or in yourap
Want to integrate your onboarding flow into existing applications

The Dropbox Sign app
Manage and sign onboarding paperwork within the Dropbox Sign
application. 

Choose the Dropbox Sign app if you...
Hire at lower or less consistent volume
Have a small HR team (or no HR team)
Want to enjoy benefits of online onboarding without any
development or coding

All three of options provide an easy and automated onboarding
experience for your employees or contractors. Of course, everyorganization is different and will have different needs. So which
solution is going to be the best fit for you? 

Let’s dive into each option in a little more detail.

Dropbox Forms: Create fully
automated, embedded andintelligent onboarding
workflows

HR-related forms are a pain to fill in. They’re also a pain to process.

They often show confusing terms and lock away an employee’s

information in a PDF. That’s exactly why companies struggle to get it

right . 

Onboarding already has a boring reputation. People perceive

onboarding paperwork as tedious and unpleasant in large part

because we make them think about it too hard. And when they’reforced to think about it, it becomes a dreaded task. 

Dropbox Forms changes that by giving your employees andcontractors intelligent mobile-first solution that automates time-

consuming onboarding processes.

Documents required for employee
onboarding

St andard paper based onboarding processes are transformed into

intelligent online forms consisting of no PDFs. Dropbox Forms

includes several advanced features that make filling in onboarding

forms extremely simple. Information entered auto-populates to any

duplicate fields on the form, conditional logic will change questions

based on previous answers, and dat a validations checks that

information entered is accurate in real time. 

Simult aneously, this dat a flows directly to the dat abase HR has

indicated so they can access and share it as needed without having

to manual re-enter information or circulate non-secure PDFs. 

What ’s more, it does all this from on any mobile device and every

operating system so all that wasted time and cost associated withremediation and redundant dat a entry can be put to better use

elsewhere in your HR department .

Dropbox Forms has a simple interface that caters to both nocode

users and developers. Drag-and-drop functionality lets you build andlaunch multi-form workflows in a matter of minutes with no code.

But if you want to dive into the code and customize your workflows,

there is a 'Code View' where the possibilities are endless. Dropbox

Forms workflows are built on JSON code and supported by anextensive document ation library and SDKs. 

Once Inside Dropbox Forms, you’ll build your form and map it to anunderlying PDF (if applicable). Next, you will assign the steps in yourworkflow and launch it out for completion. Finally, you can track thestatus of launched workflows and automatically integrate data fromcompleted workflows into third-party systems. 

The end result looks like this:The Dropbox Sign API: embed digital
onboarding paperwork into yourproduct, website, or service

The benefits to automating onboarding in this way is pretty

incredible. You get to achieve onboarding scale faster and you

eliminate revenue-draining process friction. But here are a few

things that make Dropbox Forms especially unique.

Dropbox Forms is easy to use. You will be building and launching

onboarding workflows in a matter of minutes.

Dropbox Forms is intelligent . Workflows adjust based on previous

inputs and never ask for the same information twice.

Dropbox Forms is fully embeddable. Embed workflows into yourapplication or website with full white-labelling functionally.

Dropbox Forms is mobile first . Your employees or contractors will

never leave their phones when completing your forms.

Dropbox Sign API: Embed digital onboarding paperwork into

your product, website or service You can also embed an onboarding signing flow directly into yourwebsite, application or workflow by integrating the Dropbox Sign

API. This allows you to plug paperless onboarding flows directly into

your existing systems.

For example, say you’d like your employees to complete their
onboarding paperwork on your company’s employee portal. This istotally possible if you integrate the Dropbox Sign API. 

Other benefits of integrating an onboarding flow with the Dropbox
Sign API:
Automated data entry. Data entry is one of the most consuming
part of paperwork. Make it faster and easier for participants. You
have the option to auto-fill information into the relevant fields,saving you the time expense of tedious data entry.
The signing experience can be customized. The best thing about
the API is that it’s incredibly flexible. You can create the exact
look and feel of the onboarding flow of your dreams. Recruiting
platform JobAdder is a great example of the power ofcustomization. Read more here.
Easy to setup and test. The Dropbox Sign API was built for
testing. If you’re technical, take a look at our documentation. No
technical background? No problem! Here’s a great guide togetting started. 

An API integration is an appealing option for companies who
employ a large volume of contract workers, though it’s not quite as
automated as Dropbox Forms.

The Dropbox Sign App: Manage
onboarding paperwork online
The most straightforward way to sign documents online is bycreating a Dropbox Sign team account. 

Your new employee will receive the document via email and be
prompted to sign online. They won’t be required to open a Dropbox
Sign account and can sign easily from their email account. 

For repeatability, you can create templates for your frequently-used
documents. Templates give you the power to format a document

With this account, you (or your HR professionals) can create

once and then reuse it again and again for future use. You can also

reusable templates for onboarding documents (like W-9s, employee

share document templates with other team members and control

handbooks and more), easily disperse information among teampermissions for templates. 

members, and begin sending new employee documents for
signature immediately. 

To get started, simply sign-up for a team account and upload yourfirst onboarding document. Format the onboarding document withspecial fields like 'signature' and 'text box'. Once formatted, youronboarding documents are ready for your employee to view andcomplete using the Dropbox Sign app.

Other benefits of using DropboxSign.com for online employee
onboarding
Real-time activity notifications for documents. You’ll immediately
know when an employee has opened, viewed or signed adocument. This gives you instant insight into when you need tostep in to assist or followup on a document that’s slipped throughthe cracks.
Automatic secure storage of completed documents. All
documents are securely stored in your Dropbox Sign account. A
completed copy is also sent to signers
Basic team features like 'cc'. It’s simple to keep everyone in theloop. Include 'cc' email addresses so all relevant stakeholders arein the know at every step. 

Of course, when making a decision, it’s always helpful to see
examples of solutions in action. Let’s look at an example of a realcompany that used Dropbox Sign products—specifically Dropbox
Forms—to automate their contractor onboarding so they could scale
their growth.

6
How Instacart increased
contractor application
completion rates by 270%with Dropbox Forms
Instacart is a popular on-demand grocery marketplace. They offer ahighly personalized same-day grocery delivery service that meetsthe individual needs of each of its customers. They currently provide
this service to 47 US states. 

At any given time, Instacart contracts over ten thousand 'Personal
Shoppers' to handle the shopping, packing and delivery of groceries
to Instacart’s customers. 

To keep up with the high demand for their service and keep growing
their business, Instacart needed a way to reliably scale theircontractor onboarding flow.

Dropbox Forms enters the
pictureInstacart had already worked closely with Dropbox Sign to integrate
the Dropbox Sign API into their onboarding flow. This allowed
Instacart to digitize individual documents that previously required
printing and scanning. But they still wanted a more user friendly
mobile-first approach. 

Dropbox Forms became their perfect solution. 

Instacart worked with Dropbox Forms to create a new type ofcontractor onboarding workflow. It eliminated redundant data entry,
was adaptive to mobile devices, automatically funneled data to theright spots and treated the onboarding process as a holistic flowrather than a series of independent forms. What was once
complicated drudgery was transformed into a smooth and sleek
experience. 

It was exactly what Instacart needed to guide applicants
successfully through onboarding. 

How Instacart uses Dropbox Forms
Instacart had already worked closely with Dropbox Sign to integrate
the Dropbox Sign API into their onboarding flow. This allowed
Instacart to digitize individual documents that previously required
printing and scanning. But they still wanted a more user friendly
mobile-first approach. 

Instacart had already worked closely with Dropbox Sign to integrate
the Dropbox Sign API into their onboarding flow. This allowed
Instacart to digitize individual documents that previously required
printing and scanning. But they still wanted a more user friendly
mobile-first approach. 

Dropbox Forms became their perfect solution.

Dropbox Forms became their perfect solution.

The positive results
Dropbox Forms was a critical part of a number of app and systemchanges for Instacart, resulting in a dramatic increase in conversion
rate. With Dropbox Forms, 3x the number of people who started thesignup process ended up shopping on the Instacart platform. 

End-to-end mobile-first
onboarding workflows
Before Dropbox Forms, newcomers would sign up for open
contractor positions using the online portal on Instacart’s website.

They shared: “HelloWorks [now Dropbox Forms] has allowed

While the user experience was better than average, the end-to-end

Instacart to create a seamless onboarding experience for ourworkflow was long and laborious. On top of that, Instacart

shoppers. All of the steps that a shopper needs to get started are

discovered that many applicants were attempting to complete thenow housed entirely in the app, which we couldn’t haveworkflow from a phone or a mobile device. 

accomplished without the Dropbox Forms solution.” 

Other benefits included: With Dropbox Forms, contractors complete the entire onboarding
workflow on their mobile phones without ever seeing a PDF.
Removing the PDF makes for an extremely welcoming onboarding
experience and also means data entered into the workflow
automatically flows into the Instacart database rather than getting
stuck in a PDF. 

“Previously, only 37% of the applicants were able to complete theirpaperwork in under an hour. We needed a solution that would not
only prevent qualified shoppers from dropping out of the onboarding
process but one that also would improve our own efficiency atprocessing the paperwork.” Error reduction saves instacart’s

270% acceleration in speed toteam more than 50 hours per weekcompletion

Typos and incorrectly formatted information was originally a hugeWith Dropbox Forms, Instacart has seen a dramatic increase inchallenge for Instacart. Under the legacy system, processing

speed of the application completion rate, as three times the number

paperwork took the Instacart team at least 3-5 minutes per shopper.

of people who started the signup process ended up shopping on theWith the high volume of shoppers Instacart was onboarding,Instacart platform. 

Dropbox Forms was able to save the Instacart team more than 50hours per week. 

“HelloWorks [now Dropbox Forms] has allowed Instacart to create aseamless onboarding experience for our shoppers. All of the steps

Validation rules were put in place to catch and prevent common

that a shopper needs to get started are now housed entirely in theerrors. And real-time data lookups like integrations with Google

app, which we couldn’t have accomplished without the Dropbox

Maps ensure address information is entered accurately. Instacart

Forms solution.”

went from spending over 50 hours a week reviewing onboarding
documents for accuracy to zero after implementing Dropbox Forms. 

7
Get started with youronboarding Automation
Remember, HR automation—which is already widely in circulation
among large organizations—is a component of an overall digital
HR strategy. This is, of course, the key factor in using HR as amajor strategic force for your business, as opposed to a bunch of
paper pushers and compliance experts. 

Prioritize automating the high-frequency tasks, like paperwork,that can drag down a talented HR team’s strategy into the ground.
Automating those tasks will help free your HR department tomake the most of their expertise. But think big, too. How can HR
push the boundaries? What can they do to help shape thecompany? They are partners in innovation. 

Dropbox Sign can help you do everything from automating thesmall things to transforming your HR department entirely. 

To get started with Dropbox Forms and start automating youronboarding, visit our product page. If you’d like to check out what
other products we offer visit our pricing page to view Dropbox
Sign plans.

About Dropbox Sign
The Dropbox Sign digital workflow platform—which includes
eSignature, digital workflow and electronic fax solutions—helps over
80,000 companies and millions of people do business faster. 

We help our customers close deals faster, onboard new starters withease, complete documents without error and much, much more. For
more information, visit the Dropbox Sign website.