KURT SAFARI (PTY) LTD
MANUAL
in terms of
The Promotion of Access to Information Act 2 of 2000
andThe Protection of Personal Information Act 4 of 2013
2023

PAIA Manual, 2023

INDEX
1.

Introduction

2.

Company contact details

3.

PAIA Guide

4.

Schedule of records

5.

Requesting information not publicly available

6.

Grounds for refusal of access to certain records

7.

Decision to grant or deny access8.

Remedies for refusal of access to information request

9.

Fees

10.

Protection and processing of personal information in line with POPIA

PAIA Manual, 2023

NOTICE: PLEASE READ THIS MANUAL CAREFULLY BEFORE REQUESTING INFORMATIONFROM US. NO INFORMATION WILL BE PROVIDED IF THE REQUIREMENTS AND PROCESSESSET OUT HEREIN ARE NOT ADHERED TO

1. INTRODUCTION
1.1.

Thank you for reading this manual, which we make available to you in accordance with section 51 ofPromotion of Access to Information Act 2 of 2000, as amended from time to time (“PAIA”), the PAIA
Regulations of 2021 and regulation 4(1)(d) of the Protection of Personal Information Act 4 of 2013(“POPIA”) Regulations (the/this “Manual”).

1.2.

A copy of this manual is available at -1.2.1.

our website: www.kurtsafari.com; and1.2.2.

our office, as detailed in paragraph 2.1 below, and you will be required to give us at least 7(SEVEN) days prior written notice of your intention to come in and view this.

1.3.

A copy of this Manual may be requested and obtained from our Deputy Information Officer in writing
and at a prescribed fee.

1.4.

Company details: We are KURT SAFARI (PTY) LTD, registration number: 2017/234939/07 , a tourism
private company incorporated in accordance with the company laws of the Republic of South Africa,(“we” / “us”).

1.5.

This Manual contains the procedures and relevant legislative provisions applicable to all access to
information requests submitted to us.

1.6.

Prior to any access to information requests being granted, the requester (any person, including, but
not limited to, a public body or an official thereof, making a request for access to a record of that private
body; and includes a person acting on behalf of such a person) must comply with all relevant
requirements in PAIA and to the extent applicable, POPIA (the “Requester”).

2.
2.1.

COMPANY DETAILS
Company Contact Details
Company Name:

KURT SAFARI (PTY) LTD

Head of Company:

KURT EUGENE SCHULTZPAIA Manual, 2023

Postal Address:

P.O. BOX 377, KIEPERSOL, MPUMALANGA 1241

Street Address:

68 KORHAAN STREET, HAZYVIEW, MPUMALANGA,
1242

2.2.

3.
3.1.

Telephone Number:

063 718 5590

Email:

gm@kurtsafari.com

Website:www.kurtsafari.com

Company Information Officer Details
Information Officer:

KURT EUGENE SCHULTZ

Email:

kurt@kurtsafari.com

Deputy Information Officer:

NA

Email:NA

PAIA GUIDEA copy of the guide on how to use PAIA (“Guide”) is available on our website and is also available forinspection at our address stated above during normal office hours.

3.2.
4.
4.1.

A copy of the Guide may also be requested on the form attached hereto as Annexure A free of charge.
SCHEDULE OF RECORDS
In compliance with section 51(1)(b) of PAIA, a list of records kept by us is attached as Annexure B
hereto.

4.2.

Kindly note that the table in Annexure B indicates the availability of such records, these may either beavailable freely to the public or will be made available the Requester, subject to a successful request
in terms of the relevant PAIA or POPIA sections.

5.

REQUESTING ACCESS TO INFORMATION NOT PUBLICLY AVAILABLE
The Requester must comply with the following when submitting a request for information that is not
generally available to the public:

5.1.

All the procedural requirements as set out in section 53 of PAIA.

PAIA Manual, 2023

5.2.

Complete and submit the prescribed Request for Access to Record form, attached as Annexure C
hereto. This form should be accompanied by payment of a request fee (if applicable) and a deposit (ifapplicable). Submission must be made to the Deputy Information Officer as set out in clause 2.2 above.

5.3.

Provide sufficient details to enable us to identify the -5.3.1.

requested record(s);5.3.2.

Requester (and proof of capacity to request the record(s) on behalf of someone else);

5.3.3.

postal address or fax number of the Requester in the Republic;

5.3.4.

right which the Requester is seeking to exercise or protect with an explanation of the reason therecord is required to exercise or protect the right.

5.4.

The Requester shall be informed of the decision in writing on the form attached hereto as Annexure
H.

6.

GROUNDS FOR REFUSAL OF ACCESS TO CERTAIN RECORDS

6.1.

In terms of Part 3, Chapter 4 of PAIA there are a number of grounds that warrant the refusal torelease certain records. Such instances include mandatory protection of -6.1.1.

privacy of a third party who is natural person;

6.1.2.

commercial information of a third party;

6.1.3.

certain confidential information of a third party;

6.1.4.

information relating to the safety of individuals, and protection of property;

6.1.5.

records privileged from production in legal proceedings;

6.1.6.

commercial information of a private body; and6.1.7.

research information of third parties, and protection of research information of private bodies.

6.2.

Requests for records which are clearly frivolous, vexatious or involve an unreasonable diversion of
resources may also be refused.

7.
7.1.

DECISION TO GRANT OR DENY ACCESSOur Deputy Information Officer will deliberate and decide on the request of the Requester within 30(THIRTY) days of receipt of the request for access.
PAIA Manual, 2023

7.2.

In cases where the request for access is for a large number of records or the request requires asearch at more than one of our offices the period may be extended for a further period of up to 30(THIRTY) days.

7.3.

The company will make use of the information provided in Annexure C hereto to inform the relevant
Requester of such an extension in writing.

8.
8.1.

REMEDIES FOR REFUSAL OF ACCESS TO INFORMATION REQUESTInternal Appeal
The decision of the Deputy Information Officer is final in terms of our internal procedures for accessto information. The external remedies set out below remain available to the Requester, however
there is no internal appeal procedure.

8.2.

External Appeal
The Requester may in terms of sections 56(3)(c) and 77A submit a complaint with the Information
Regulator within 180 (ONE HUNDRED AND EIGHTY) days of notification of the decision for
appropriate relief, or upon exhaustion of the complaints procedure, in terms of section 78 of PAIA
apply to a court for appropriate relief.

9.
9.1.

FEES
Request Fee
The Request Fee is a standard fee, which is payable before the request of the Requester will beprocessed.

9.2.

DepositIn the event that the preparation of the records requested exceed 6 (SIX) hours, a deposit is payable
equal to not more than one third of the access fees (which would be payable if the request were to
be granted).

9.3.

Payment of fees
Records successfully requested will only be released to the Requester once all fees have been paidin full.

9.4.

Fee structure
The fee structure is available in accordance with the Regulations published under PAIA from time to
PAIA Manual, 2023

time and may be requested from the Deputy Information Officer.
10. PROTECTION AND PROCESSING OF PERSONAL INFORMATION IN LINE WITH POPIA
10.1.

Please take note that this Manual is subject to and should be read with our Privacy Policy, which isavailable at www.kurtsafari.com

10.2.

We respect your right to privacy, as contained in section 14 of the Constitution of the Republic ofSouth Africa of 1996, and which forms the cornerstone of POPIA. In order for us to assist you, it may
be necessary for you to share some of your Personal Information with us from time to time.

10.3.

We will take all reasonable steps to protect the Personal Information of any Data Subjects which isin our possession. For the purposes of this section, “Data Subject”, “Personal Information”,“Processing” and “Responsible Party” will be understood in accordance with the definition provided
in POPIA. Any such Personal Information that you may share with us, and the reasons why suchinformation is required, will depend on the nature and scope of your relationship with us.

10.4.

We attach as Annexure D hereto the types of Personal Information we Process as well as the
purpose for which such Personal Information is Processed.

10.5.

As a Responsible Party, we undertake to comply with the relevant provisions of POPIA in relation to
the Processing of Personal Information.

10.6.

In particular, we undertake and are committed to comply with the 8 (EIGHT) conditions for the lawful
Processing of Personal Information contained in Chapter 3 of POPIA, as set out below:

10.6.1.

Accountability.

10.6.2.

Processing limitation.

10.6.3.

Purpose specification.

10.6.4.

Further processing limitation.

10.6.5.

Information quality.

10.6.6.

Openness.

10.6.7.

Security safeguards.

10.6.8.

Data subject participation.

10.7.

Personal Information will be Processed by us, our representatives, our affiliates and theirrepresentatives.
PAIA Manual, 2023

10.8.

Should the cross-border flow of Personal Information be necessary in the course of business and the
purpose for which the Personal Information is Processed, it will only take place if all the conditions
as set out in section 72 of POPIA are complied with.

10.9.

We attach as Annexure E hereto a description of the security measures to be implemented to ensure
protection of Personal Information.

10.10.

Should any Data Subject object to the Processing of their Personal Information, they may lodge suchobjection by completing the form attached as Annexure F hereto and email the completed form to
the Deputy Information Officer of the Company.

10.11.

Should any Data Subject wish to request that we destroy Personal Information in our possession,
they may complete the form attached as Annexure G hereto and email the completed form to the
Deputy Information Officer of the Company. In the event that such a request is lodged, Data Subjects
should take note of the fact that we may not be able to continue our relationship with you if we cannot
Process your Personal Information. Of course, should any law require us to not destroy your Personal
Information, a request of this nature cannot be complied with.

10.12.

We have a comprehensive data management framework in place in order to comply with POPIA andensure that the best efforts are employed to ensure the protection of Personal Information Processedby us. We employ up to date technology to ensure the confidentiality, integrity and availability of the
Personal Information under our care.

PAIA Manual, 2023

ANNEXURE A
REQUEST FOR A COPY OF THE GUIDEFORM 1[Regulation 2]
I,
Full names:
In my capacity as (mark with "x"):Information officer

Other

Name of *public/private body (ifapplicable)
Postal Address:
Street Address:
E-mail Address:
Facsimile:
Contact numbers:Tel.(B):

Cellular:

hereby request the following copy(ies) of the Guide:

Language (mark with "X")No of copies

Language (mark with "X")

Sepedi
Setswana
Tshivenda
Afrikaans
isiNdebele
isiZulu

SesothosiSwati
Xitsonga
EnglishisiXhosa

Manner of collection (mark with "x"):Personal
Postal address
collection

Signed at

No of copies

this

Facsimile

day ofElectronic communication(Please specify)

20_Signature of requester

PAIA Manual, 2023

ANNEXURE B: RECORDS
The inclusion of any subject or category of records should not be taken as an indication that records fallingwithin those subjects and/or categories will be made available under PAIA. In particular, certain grounds ofrefusal as set out in PAIA may be applicable to a request for such records.
The following categories of records are held by us:•

Statutory company information.

•

Financial and tax records.

•

Banking details.

•

Human resources / Employment records.

•

Intellectual property.

•

Permits and licences.

•

Insurance records.

•

Immovable and movable property.

•

Information technology.

•

Specific agreements relating to our business activities.

•

Policy documents.

•

Miscellaneous agreements.

•

Internal and external correspondence.

•

Information relating to legal proceedings.

•

Overseas interests and investments.

•

Records pertaining to our clients/customers.

PAIA Manual, 2023

ANNEXURE C
FORM2REQUEST FOR ACCESS TO RECORD[Regulation 7]
NOTE:
1.
2.

Proof of identity must be attached by the requester.
If requests made on behalf of another person, proof of such authorisation, must be attached to this
form.

TO:

KURT EUGENE SCHULTZ - The Information Officer
68 KORHAAN STREET, HAZYVIEW, MPUMALANGA, 1242

E-mail address:

kurt@kurtsafari.com

Mark with an "X" Request is made in my own name

 Request is made on behalf of another person.

PERSONAL INFORMATION
Full Names
Identity Number
Capacity in which
request is made(when made on behalfof another person)
Postal Address
Street Address
E-mail Address
Tel. (B):Facsimile:

Contact Numbers
Cellular:
Full names of personon
whosebehalfrequest is made (ifapplicable):
Identity Number
PAIA Manual, 2023

Postal Address

Street Address
E-mail Address
Contact Numbers

Tel. (B)Facsimile

Cellular

PARTICULARS OF RECORD REQUESTED
Provide full particulars of the record to which access is requested, including the reference number ifthat is known to you, to enable the record to be located. (If the provided space is inadequate, please
continue on a separate page and attach it to this form. All additional pages must be signed.)

Description of recordor relevant part of therecord:Reference number, if
available

Any further particularsof record

TYPE OF RECORD(Mark the applicable box with an "X")Record is in written or printed form
Record comprises virtual images (this includes photographs, slides, video recordings,
computer-generated images, sketches, etc)
Record consists of recorded words or information which can be reproduced in sound
PAIA Manual, 2023

Record is held on a computer or in an electronic, or machine-readable form

FORM OF ACCESS(Mark the applicable box with an "X'
Printed copy of record (including copies of any virtual images, transcriptions andinformation held on computer or in an electronic or machine-readable form)
Written or printed transcription of virtual images (this includes photographs, slides, video
recordings, computer-generated images, sketches, etc)
Transcription of soundtrack (written or printed document)
Copy of record on flash drive (including virtual images and soundtracks)
Copy of record on compact disc drive (including virtual images and soundtracks)
Copy of record saved on cloud storage server

MANNER OF ACCESS(Mark the applicable box with an "X'
Personal inspection of record at registered address of public/private body (including listening
to recorded words, information which can be reproduced in sound, or information heldon computer or in an electronic or machine-readable form)
Postal services to postal address
Postal services to street address
Courier service to street address
Facsimile of information in written or printed format (including transcriptions)E-mail of information (including soundtracks if possible)
Cloud share/file transfer
Preferred language(Note that if the record is not available in the language you prefer, access may be grantedin the language in which the record is available)

PAIA Manual, 2023

PARTICULARS OF RIGHT TO BE EXERCISED OR PROTECTED
If the provided space is inadequate, please continue on a separate page and attach it to this Form.
The requester must sign all the additional pages.
Indicate which right is to
exercisedorbeprotected

Explain why the record
requested is required fortheexerciseorprotectionoftheaforementioned right:

FEES
a)
b)
c)
d)
ReasonA request fee must be paid before the request will be considered.
You will be notified of the amount of the access fee to be paid.
The fee payable for access to a record depends on the form in which access is required andthe reasonable time required to search for and prepare a record.
If you qualify for exemption of the payment of any fee, please state the reason for exemption

You will be notified in writing whether your request has been approved or denied and if approved thecosts relating to your request, if any. Please indicate your preferred manner of correspondence:

Postal address

Signed at

Electronic communication(Please specify)

Facsimile

this

day of20_

Signature of Requester I person on whose behalf request is madeFOR OFFICIAL USE

PAIA Manual, 2023

Reference number:
Request received by:
Rank,
Name
and
(StateSurname of Information Officer)
Date received:
Access fees:
Deposit (if any):

Signature of Information Officer

PAIA Manual, 2023

ANNEXURE D

DATA SUBJECTSPERSONAL INFORMATION PROCESSED

Customers:
Corporate Customers

Various categories of general and special Personal
Information, as the context and relevant circumstances
may require.

Various categories of general and special Personal
Individual Customers

Information, as the context and relevant circumstances
may require.

Suppliers:

Various categories of general and special Personal
Information, as the context and relevant circumstances
may require.

Personnel:

Various categories of general and special Personal
Information, as the context and relevant circumstances
may require.

PAIA Manual, 2023

ANNEXURE E: SECURITY MEASURES
We undertake to put in place, monitor and maintain reasonable technical (electronic) and organisational(physical) security measures in order to safeguard all Personal Information Processed by us and toensure the integrity and confidentiality of such information.

PAIA Manual, 2023

ANNEXURE F
FORM 1OBJECTION TO THE PROCESSING OF PERSONAL INFORMATION INTERMS OF SECTION 11(3)OF THE PROTECTION OF PERSONAL INFORMATION ACT, 2013 (ACT NO.
4 OF 2013)
REGULATIONS RELATING TO THE PROTECTION OF PERSONALINFORMATION, 2018
[Regulation 2]
Note:
1.
2.
3.

Affidavits or other documentary evidence as applicable in support of the objection may
be attached.
If the space provided for in this Form is inadequate, submit information as an
Annexure to this Form and sign each page.
Complete as is applicableA

DETAILS OF DATA SUBJECT

Name(s) and surname/registered name of ofdata subject:
Unique Identifier/Identity number
Residential, postal or
business address:

Code ()

Code ()

Contact number(s):Fax number:
E-mail address:
B

DETAILS OF RESPONSIBLE PARTY

Name and surname
Registered name of
responsible party:
Residential, postal or
business address:

Contact number(s):Fax number:
E-mail address:

PAIA Manual, 2023

C

REASONS FOR OBJECTION IN TERMS OF SECTION 11 (1) (d) to (f)(Please provide detailed reasons for the objection)

Signed at .......................................... this ...................... day of .................20………...

...........................................................................
Signature of data subject (applicant)

PAIA Manual, 2023

ANNEXURE G
FORM 2REQUEST FOR CORRECTION OR DELETION OF PERSONAL INFORMATION OR DESTROYING OR
DELETION OF RECORD OF PERSONAL INFORMATION IN TERMS OF SECTION 24(1) OF THE
PROTECTION OF PERSONAL INFORMATION ACT, 2013 (ACT NO.
4 OF 2013)
REGULATIONS RELATING TO THE PROTECTION OF PERSONAL INFORMATION, 2018
[Regulation 3]
Note:
1.
2.
3.

Affidavits or other documentary evidence as applicable in support of the request may be
attached.
If the space provided for in this Form is inadequate, submit information as
an Annexure to thisForm and sign each page.
Compete as is applicable.

Mark the appropriate box with an "x".
Request for:
Correction or deletion of the personal information about the data subject whichis in possession or under the control of the responsible party.
Destroying or deletion of a record of personal information about the data
subject which isin possession or under the control of the responsible party andwho is no longer authorisedto retain the record of information.
A
Name(s) and Surname/registered name of data
subject:
Unique Identifier/Identity number:

DETAILS OF THE DATA SUBJECT

Residential, postal or
business address:
Code ()

Code ()

Contact number(s):Fax number:
E-mail address:
B

DETAILS OF RESPONSIBLE PARTY

Name and surname of
responsible party (ifthe responsible party isanatural person):
Residential, postal or
business address:

Contact number(s):Fax number:
E-mail address:

PAIA Manual, 2023

Name(s) and surname/registered name of
responsible party:

Residential, postal or
business address:

Code (

Contact number(s):Fax number:
E-mail address:C

D

INFORMATION
DESTROYEDTO

BECORRECTED/

DELETED/

DESTRUCTED/REASONS FOR *CORRECTION OR DELETION OF THE PERSONALINFORMATION ABOUT THE DATA SUBJECT IN TERMS OF
SECTION 24 (1) (a) WHICH IS IN POSSESSION OR UNDER THE
CONTROL OF THE RESPONSIBLE PARTY; and or
REASONS FOR *DESTRUCTION OR DELETION OF A RECORD OFPERSONAL INFORMATION ABOUT THE DATA SUBJECT IN
TERMS OF SECTION 24 (1) (b) WHICH THE RESPONSIBLE
PARTY IS NO LONGER AUTHORISED TO RETAIN (Please provide
detailed reasons for the request)

Signed at .......................................... this ...................... day of ...........................20………...

...........................................................................
Signature of Data subject

PAIA Manual, 2023)

ANNEXURE H:
FORM 3OUTCOME OF REQUEST AND OF FEES PAYABLE[Regulation 8]
1.

2.

If your request is granted the—(a) amount of the deposit, (if any), is payable before your request is processed; and(b) requested record/portion of the record will only be released once proof of full
payment isreceived.
Please use the reference number hereunder in all future correspondence.
Reference number:___________TO:______________________________________________________________Your request dated1.

, refers.

You requested:

Personal inspection of information at registered address of public/private body (including
listening to recorded words, information which can be reproduced in sound, or information heldon computer or in an electronic or machine-readable form) is free of charge. You are required
to make an appointment for the inspection of the information and to bring this Form with you. If
you then require any form of reproduction of the information, you will be liable for the feesprescribed in Annexure B.
OR
2.

You requested:

Printed copies of the information (including copies of any virtual images, transcriptions andinformation held on computer or in an electronic or machine-readable form)
Written or printed transcription of virtual images (this includes photographs, slides, video
recordings, computer-generated images, sketches, etc)
Transcription of soundtrack (written or printed document)
Copy of information on flash drive (including virtual images and soundtracks)
Copy of information on compact disc drive (including virtual images and soundtracks)
Copy of record saved on cloud storage server

3.

To be submitted:

Postal services to postal address
Postal services to street address
Courier service to street address

PAIA Manual, 2023

Facsimile of information in written or printed format (including transcriptions)E-mail of information (including soundtracks if possible)
Cloud share/file transfer
Preferred language:(Note that if the record is not available in the language you prefer, access may be granted in
the language in which the record is available)

Kindly note that your request
has been: Approved

Denied, for the following reasons:

4.

Fees payable with regards to your request:

Item
Photocopy
Printed copy
For a copy in a computer-readable form on:(i)Flash drive• To be provided by requestor(ii)
Compact disc• If provided by requestor• If provided to the requestor
For a transcription of visual images per A4-size
page
Copy of visual images

Cost per A4-sizepage or part
thereof/item

Number ofpages/items

Total

R40.00
R40.00
R60.00Service to beoutsourced. Will
depend on thequotation of theservice provider

Transcription of an audio record, per A4-size
Copy of an audio record(i)Flash drive•
To be provided by requestor(ii)
Compact disc•
If provided by requestor•
If provided to the requestor
Postage, e-mail or any other electronictransfer:
TOTAL:

5.

R24.00

R40.00
R40.00
R60. 00
Actual costs

Deposit payable (if search exceeds six hours):
Yes

No

PAIA Manual, 2023

Amount of deposit(calculated on one third of total amount per
request)Hours ofsearchThe amount must be paid into the following Bank account:
Name of Bank:
Name of account holder:Type of account:
Account number:
Branch Code:Reference Nr:
Submit proof of payment to:

Signed at

this

day of20______________________
Information officer
KURT EUGENE SCHULTZPAIA Manual, 2023