Success story
Bakkersland

Industry• Food ServicesSolutions• OpenText™ Notifications• OpenText™ Exstream™

Partner Support• Nokavision Software

Bakkersland and OpenText
in recipe for success

OpenText Notifications provides certainty in crucial supply chain

Delivered return on investment
in just 18 months“Our calculations showed that the ROI of the OpenText
Notifications solution would be just one-and-a-half years, halfthat of our corporate target of three years. However, it’s notjust the monetary savings, but also the confidence the solution
has brought, and the reduction in risk to our business.”

Reduced risk to the business with
automatic error alerts

IT Consultant
Bakkersland

Results
Lowered cost with no on-premises
hardware or software

Improved process transparency

Pim van der Gaag

Bakkersland and OpenText in recipe for successKeeping Bakkersland’s 15 bakeries supplied with ingredients is
critical to its success. Any interruption in supply will affect thecompany’s ability to deliver fresh products, daily, to supermarkets,
stores, hospitals and other customers throughout the Netherlands
and to sales partners in several countries.

Moving to Notifications has removed all reliance and the cost of the fixed
ISDN lines. The service is also more elastic, able to handle any peaks intraffic volumes. There is no hardware or software on-premises, removing
the need for hardware maintenance, software updates or back-ups.

Many of Bakkersland’s suppliers require that orders are sent by fax, withthe firm reliant on expensive ISDN lines to transmit its orders to suppliers
in many countries. However, whenever a problem occurred in transmission,
it was only through a manual check non-delivery would be discovered.

With the old fax system, there was no automatic notification of a problem.
A manual report had to be scrutinized for any failed deliveries. This wastime-consuming and it was all too easy for a failure to be missed.

Pim van der Gaag, IT consultant at Bakkersland explained further, “We
lacked confidence that our orders had been delivered, and sometimes
they weren’t. This meant a lot of time-consuming manual checking,phone calls to suppliers to confirm receipt and a lack of end-to-end
visibility of our supply chain. We had to find a better, more reliable andtransparent solution.”

OpenText Notifications, the perfect ingredient

The Bakkersland IT team turned to OpenText partner Nokavision to improve
the fax provision at the firm. Nokavision had been working closely with
Bakkersland for many years, having implemented OpenText Communications Center Enterprise (now known as OpenText™ Exstream™). The CCM
solution provides document output for a wide variety of content, including
invoices, labels and orders for the firm.
“We approached Nokavision as a trusted partner for potential solutions and they recommended OpenText Notifications. This allows
us to seamlessly output our orders via OpenText CCM, having been
generated in our ERP system. Notifications, which is a cloud-based
service, then handles the delivery of the fax orders to our suppliers,”
said van der Gaag.

Lower risk with immediate feedback“With Notifications, if a fax fails to deliver, the originating user isnotified by email within 10 to 15 minutes. The solution is set up toautomatically attempt three transmissions at five-minute intervals,
before reporting a failure. Our users can then immediately take appropriate action, protecting our supply chain and reducing risk to thebusiness. Without ingredients or packaging materials, production
stops,” said van der Gaag.
Whatever the result of a transmission, the document is available foreasy storage and viewing in standard PDF format. Notifications also
automatically updates CCM, and therefore the ERP system, with theresults of the transmission, providing greater transparency acrossthe entire ordering process.
“Our users have really welcomed the insight that OpenText provides.
They trust the solution, unlike in the past where the default position
was exactly the opposite. If the user doesn’t receive an email, theyknow that their fax has been successfully sent and they need takeno further action,” said van der Gaag.

“We set out to lower ourcosts, provide greater
reliability and visibility
and reduce risk to thebusiness. We’ve achieved
all of that and more withusers’ time being better
spent on other tasks.”Pim van der Gaag

IT Consultant
Bakkersland

Bakkersland and OpenText in recipe for success

Rapid return on investment

When considering new solutions, Bakkersland has a standard corporate
target of a three-year return on investment (ROI). When calculating thebusiness case for Notifications, hard savings were taken into account,
including the cost of the fixed ISDN lines and hardware maintenance.
“Our calculations showed that the ROI of the OpenText Notifications
solution would be just one-and-a-half years, half that of our corporate
target of three years. However, it’s not just the monetary savings, butalso the confidence the solution has brought, and the reduction in risk
to our business,” said van der Gaag.
Contributory factors to the rapid ROI also include the ‘out of the box’
capabilities of the solution. By being able to meet the needs of Bakkersland without expensive and time-consuming customization or coding,the solution is rapidly deployable.

Handling queries with ease

If a query with a supplier arises, it’s now a quick and easy task to checkthe delivery status of an order.
“Being able to see exactly what was sent, by whom and when saves ahuge amount of time. This end-to-end process visibility just wasn’t
possible in the past. We find we need to make fewer calls to supplierstoo, adding further efficiency to the whole ordering process,” saidvan der Gaag.

Overall, the new solution is meeting the needs of Bakkersland for its
outbound fax transmissions. However, the solution has the capability tohandle additional communications channels too. Email, voice and SMS
text message are all potential channels that are open to Bakkersland
should the business need arise.
“We set out to lower our costs, provide greater reliability andvisibility and reduce risk to the business,” said van der Gaag. “We’veachieved all of that and more with users’ time being better spent
on other tasks.”

About Nokavision

Nokavision Software is a knowledge-based organization with a passion
for software. Packed with more than 20 years of experience in digitaltransformation, we help organizations to optimize customer communications and to build Smart Apps. In our long-term partnership with
OpenText, we have mainly focused on OpenText Exstream (formerlyknown as StreamServe). Our team of experts has years of experienceand specializes in implementing software in the Benelux region.
www.nokavision.com

About OpenText

OpenText, The Information Company,enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

opentext.com/contact
Twitter | LinkedIn

Copyright © 2018 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information(11/28) 11133 EN