Success story
Sanitas Troesch AGIndustry• Retail and Manufacturing

Solution• OpenText™ Extended ECM
for SAP® Solutions

Sanitas Troesch saves three million
sheets of paper per year thanks todigital sales process

OpenText™ Extended ECM for SAP® Solutions reduces costs, eliminates
manual information searches and ensures legal complianceMore time for valueadded activities“OpenText Extended ECM for SAP ® Solutions’ digital dossier
saves us up to 40,000 Swiss francs per year on paper costs
and creates additional time for my colleagues to carry out
activities that add value. The time gained equates to four
full-time positions.”

Legally-compliant
information storage

Head of Organization and IT
Sanitas Troesch AGResults
Permanent reductions
in paper costs

Hans-Peter BirnederSanitas Troesch saves three million sheets of paper per year thanks to digital sales process

Sanitas Troesch has been Switzerland’s leading kitchen and bathroom
supplier for more than 100 years. The company was created in 1991
with the merger of two family-run companies, Sanitas and Troesch,which were founded in 1911 and 1912 respectively. With around 970
employees, Sanitas Troesch generated sales amounting to 549 million
Swiss francs in 2016. The company has 19 branches with showrooms
and six logistics sites nationwide. Since 2005, Sanitas Troesch has
been owned by the French company Saint-Gobain, which has around
170,000 employees and is present in 68 countries.
Projects to design and sell bathrooms and kitchens are complex andrequire a variety of different information in a range of formats. At Sanitas
Troesch, this includes email correspondence, data and documents fromthe principal SAP® system, such as quotes or orders as well as contracts
and CAD drawings. Previously, this generated more than six million sheetsof paper per year in the bathroom sector of the business alone. Thanks to
the digital sales dossier for bathrooms, Sanitas Troesch has removed all
paper documents and pictures from the process, eliminating the timeand effort associated with filing paper documents and searching for
information and guaranteeing statutory, audit-compliant data storage
for ten years.

Digital sales dossier saves three million sheets ofpaper per year

“Up to now, our paper consumption has been immense. In essence,you could say that two trees had to be chopped down each day tomeet our paper requirements”, emphasized Hans-Peter Birneder, headof organization and IT at Sanitas Troesch AG. “On top of this, there was
the manual effort needed to file all that paper. Extrapolated across all
our sites, it amounted to four full-time positions just to do that. Thattime and money would be better spent on more productive tasks.

Therefore, we came to the conclusion that this situation couldn’t
continue and that we would need to digitize our information management system.” The idea was very popular throughout the individual
departments and particularly in the Biel branch where employees werealready using a predefined structure to store all information and documents
digitally, including drawings and faxes, before the OpenText project began.
“We earmarked Biel to take part in our OpenText project pilot. They
have been using the digital sales dossier there since September
2016. In the first month alone, we saved 20,000 sheets of paper atthis site”, added Birneder. The total potential savings amount to no lessthan 40,000 Swiss francs per year.

Digital searches and storage free up time for more
important jobs

“There are obvious advantages to only dealing with digital informationand having centralized access to information. In particular, our sales
team colleagues no longer need to take paper documents withthem when they visit customers to discuss and draw up plans forfitting bathrooms in new housing developments for instance. The
digital sales dossier gives them direct access on the laptop to all theinformation they need from their SAP clients. This includes logistics
information, delivery deadlines, or photos of the merchandise”,emphasized Birneder.
In line with the principle that every document received or created must
be immediately stored in the digital dossier in a legally compliant manner,
office staff save emails or SAP documents to the OpenText Extended
ECM, Release 16 solution direct from the application and interface they
are using, which include SAP® GUI, Office applications, Microsoft® Outlook,“The digital salesdossier gives our sales
team direct access on
the laptop to all theinformation they needfrom their SAP clients.
This includes logistics
information, delivery
deadlines, or photos ofthe merchandise.”Hans-Peter Birneder

Head of Organization and IT
Sanitas Troesch AGSanitas Troesch saves three million sheets of paper per year thanks to digital sales process

Explorer or Internet Explorer. Thanks to the seamless integration of theOpenText dossier with the principal SAP system, a predefined directory
structure, known as Connected Workspaces, is set up automatically whenan SAP object such as a customer or an order is created. “This makes
storage much simpler and quicker than it was, because users don’t
have to leave the application they are working on. It is easy for anyone
to find their way around the directory structure”, said Birneder. On topof that, stored information is available at the push of a button. Dependingon their authorization levels, colleagues in bathroom sales or even key
account managers across different sites may also be able to access it.
Birneder explains: “This creates transparency, simplifies the arrangements for replacement staff and field sales work and optimizes management. And my colleagues can use the extra time they’ve gained
to create value instead.”A centralized platform ensures legally compliant storage
and provides additional dossiersTwo more branches came on board with the project in the middle ofDecember 2016, following the successful live operation of the digitalsales dossier during the pilot phase. Since then, an average of two
branches each month got involved. The entire bathroom project

concluded in July 2017. “My colleagues can have full confidence
that the information stored is always up-to-date. And the company
can be sure that documents are being stored in a legally compliant
manner for at least ten years and that they will remain accessibleeven when employees leave”, concludes Birneder. “Users find it very
easy to use the OpenText solution. The on-site, three-day training
sessions were more than sufficient for employees to learn about
the software and become accustomed with the new processes forstoring documents,” said Birneder. In part, the short training time wasdown to OpenText’s new Smart UI, as it is limited to the main functions
and can be operated intuitively.
Feedback from the branches has been so good that the kitchen andlogistics sectors want to have their own digital dossiers as soon as
possible. Significantly less effort will be needed to implement this, as theplatform is already in place. The first discussions about this took placein April 2017. As many as 700 users at Sanitas Troesch will eventually beworking with OpenText Extended ECM, Release 16 digital dossiers.

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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