Beware of unexpected high costs
for toilet repairs!
If your toilet suddenly gets clogged, hastily requesting repairs in a panic from a repair
company claiming to be cheap may lead to unforeseen problems down the road.

My toilet’s clogged!
This company’s quoting
only 950 yen for repair!
Maybe I should ask them tocome and ﬁx the toilet…

How

What?!
It costs as much as

200,000 yen?

ever…

That’ll be

Hang on a minute!

200,000 yen
for repairs.

Before asking someone
to come out and repair your toilet,
try [Urgent Procedures You Can Do Yourself]
Only request quotes and repair work from a contractor after you havecarried out these urgent procedures and are in a calmer state of mind.
1 When your toilet is clogged
Plunge the toilet bowl several times with a toilet plunger tosuck up the blocked water. This may dislodge the clog.
2 When your toilet is leaking
Close the shut-oﬀ valve by turning it clockwise with a coin or
screwdriver to shut oﬀ water from the water supply line.

Edited/issued byToilet plunger

Shut-oﬀvalveDiﬀerent typesof shut-oﬀ valvesThings you can do to prevent issues
Before requesting repairs
Just because ads online show cheap prices, doesn’t mean that the actual ﬁnal cost will also be cheap.
Get quotes from multiple companies and carefully check the prices and what is included in the repairs.
You should also check whether you will be charged for call outs and/or quotations.

When requesting a quote for repairs
If you feel even the slightest apprehension when a contractor comes to give a quote (for instance, theysuggest repairs that cost a lot more than you ﬁrst anticipated), refuse the repairs.

After repairs have been carried out
If you receive a large bill after repairs have been carried out, do not pay it there and then. Inform thecontractor that you intend to pay in a few days as long as everything is above board. If you feel in any danger
due to the contractor’s behavior or demeanor after you have refused to pay, call the police immediately.

Always be prepared in case of urgent issues
If you’re a renter

Give yourself peace of mind by discussing in advance with your landlord ormanagement company what to do in an emergency.

If you’re a homeowner
Keep an updated list of contact information for reliable and trustworthy
contractors you can contact when needed.

Keep anupdated listof contact
information

Remember the following!
Even after payment has been made, the transaction may be subject to a cooling oﬀ period
in the following cases:○ If you entered into a contract on the spot with a contractor you called out for a quote○ If the price advertised is signiﬁcantly diﬀerent to the actual cost

About the cooling-oﬀ system
https://www.kokusen.go.jp/e-hello/picks/data/coolingoﬀ.html●If you have any problems, talk to the people close to you and get in contact with the consultation service
below or a similar service.

Consultation services available in English and other languages
https://www.kokusen.go.jp/e-hello/map/index.html
Edited/issued by the Department of Public Aﬀairs, National Consumer Aﬀairs Center of Japan(Corporate Number: 4021005002918)
3-13-22 Takanawa, Minato-ku, Tokyo 108-8602
Design/Translation by Interbooks Co., Ltd.
Issued in March 2023