Improving value

Company profile

Feature Story

Harmony with the environment

Improving value

Communication with society

Producing an employeefriendly workplace

Supply chain management

Governance & compliance

Quality improvement efforts

Transparency of quality is necessary in global competition
The INOAC Group has implemented a comprehensive management system based on ISO 9001 to guarantee quality and provide
products and services that our customers can be satisfied with and use safely with confidence. We are also engaged in efforts toimprove quality by collaborating with our customers. In recent years, quality fraud has become a large social issue and trust inQuality that can satisfy all customers

Basic policy

Japanese manufacturing is wavering. Against this backdrop, the global trend is moving toward enforcing transparency in productdevelopment and manufacturing processes, as well as clarification of responsibility.

 Thorough quality compliance More robust quality risk management for new andcritical quality products

Examples of initiatives
1. Thorough quality compliance

2. More robust quality risk management for new and critical quality products(1) Observing official accreditations / certifications
Products of the INOAC Group which have received
official accreditations or certifications are registeredin the Global Quality Assurance Division, and weverify whether there are any discrepancies between
the products and the examination criteria. We also
periodically inspect whether there are any
discrepancies between the logged information andthe products themselves.

(1) Product component audit for critical quality
We conduct audits and guidance at our production
sites in Japan and abroad to improve quality andprevent any serious quality issues in advance that
could threaten our company’s existence throughthe loss of social trust.

Certified flame retardant products(JFRA - Japan Fire Retardant Association)(2) Quality audit of new products
We conduct audits of products created using newtechnologies, new materials, new processes or for
new usage applications, with the goal of preventing
serious quality issues in advance.
Audit members
President, Global Technical Division, Global Quality
Assurance Division, persons in charge of producttechnology, quality assurance, and sales(3) Managing new materials changes
Issues resulting from materials changes can lead toserious quality issues, so we manage materials
changes in order to prevent these issues before
they occur.
Materials changes are conducted through aframework in which the Global Technical Divisionand the persons in charge of technology andquality assurance at the departments in chargedeliberate over the changes, and approval is givenby the Global Quality Assurance Division.

Audit areas
Material quality, product characteristics, productperformance, structure, exterior, comparison with similar
products, product safety, production safety, quality risks floor cushions

3. QC and improvement activities
QC (quality control) group activities for small groups to voluntarily gather on the topic of quality improvement have been taking place at INOAC since around 1965. These activities have since expanded worldwide. Startingin1985, INOAC has held the World QC & Improvement Competition on a global scale in order to share quality control activities taking place throughout the group of companies.
The competition was canceled in 2020 due to concerns over the outbreak of COVID-19. Some blocks and locations have kept these group activities going by holding qualification rounds while taking precautions against thespread of infections.

16CSR REPORT 2021