WIN-62-0075-03

HITACHI INDUSTRIAL COMPUTER

HF-W7500

Model 65/60

INSTRUCTION MANUAL

USER'SMANUALWIN-62-0075-03

HITACHI INDUSTRIAL COMPUTER

HF-W7500

Model 65/60

INSTRUCTION MANUAL

Read and keep this manual.
• Read safety instructions carefully and understand them
before starting your operation.
• Keep this manual at hand for reference.

USER'SMANUALFirst Edition, May 2022, WIN-62-0075 (out of print)
Second Edition, August 2022, WIN-62-0075-01(out of print)
Third Edition, December 2023, WIN-62-0075-02(out of print)
Fourth Edition, December 2023, WIN-62-0075-03
All Rights Reserved, Copyright 2023, Hitachi, Ltd.
The contents of this publication may be revised without prior notice.
No part of this publication may be reproduced in any form or by any means without permission inwriting from the publisher.
Printed in Japan.

TP<IC> (FL-MW2007)

PREFACE
This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W7500
MODEL 65/60 (hereafter called as this equipment) contains information about the operation andmaintenance of various devices necessary for their routine work. And also, this manual describes
the setup procedure of the OS installed in this equipment, namely the following pre-installed OS.
・Windows® 10 IoT Enterprise 2019 LTSC・Windows® 10 IoT Enterprise 2021 LTSC・Windows Server® IoT 2019 Standard
・Windows Server® IoT 2022 Standard
Hereinafter, the term Windows® 10 is used to refer to both Windows® 10 IoT Enterprise 2019
LTSC and Windows® 10 IoT Enterprise 2021 LTSC operating systems. And Windows Server® isused to refer to both Windows Server® IoT 2019 Standard, and Windows Server® IoT 2022
Standard operating systems.
Also, Windows® 10 IoT Enterprise 2019 LTSC is abbreviated to Windows® 10 2019 LTSC,
Windows® 10 IoT Enterprise 2021 LTSC is abbreviated to Windows® 10 2021 LTSC. And
Windows Server® IoT 2019 Standard is abbreviated to Windows Server® 2019, Windows
Server® IoT 2022 Standard is abbreviated to Windows Server® 2022.
SEPARATE VOLUME CONSTITUTION
The manual of the HITACHI INDUSTRIAL COMPUTER HF-W7500 MODEL 65/60 consists ofthe following:
・SAFETY INSTRUMENTS
・INSTRUCTION MANUAL (This manual)・RAS FEATURES MANUALi

MANUAL CONSTITUTION
This manual consists of the following:
PREFACE
IMPORTANT NOTIFICATIONSSAFETY INSTRUCTIONSPRECAUTIONSCHAPTER 1 GETTING STARTED
CHAPTER 2 OPERATIONCHAPTER 3 SET UP
CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING
CHAPTER 5 SPECIFICATIONSCHAPTER 6 CHECKUP AND MAINTENANCE
CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING
A RECOVERY DVD
CHAPTER 8 MAINTENANCE OPERATIONSCHAPTER 9 TROUBLESHOOTINGCHAPTER 10 RAID1
APPENDIX HANDLING REPLACEABLE COMPONENTS[Trademarks]• Microsoft®, Windows®, Internet Explorer®, Microsoft Edge® and Hyper-V® are registeredtrademarks of U.S. Microsoft Corporation in the United States and other countries.
• Intel®, Intel® Xeon® are trademarks of Intel Corporation in the United States and othercountries.
• DisplayPort is a trademark or a registered trademark of Video Electronics Standards Associationin the United States and other countries.
• Magic Packet™ is a trademark or a registered trademark of Advanced Micro Devices, Inc.
• All other product names (software and hardware) not from Hitachi described in this manual are
the registered trademarks, the trademarks, or the products of their respective owners.

ii

IMPORTANT NOTIFICATIONS• The contents of this manual cannot be copy without permission.
• The contents of this manual are subject to change without notice.

NOTICE
Depending on the type of failure, important files may be lost when you use thisequipment. Files can be lost by power failure and human mistakes during
operation in addition to the failure of the equipment. If such a situation occurs,
the files cannot be recovered. In order to prevent data loss, make it a routine tosave your files and establish a systematic schedule for backing up files.

●

Harmonic Current Standards
This equipment is compliant with the JIS C 61000-3-2 Harmonic Current Standard.

●

VCCI NoticeThis is a Class A product based on the standard of the Voluntary Control Council forInterference by Information Technology Equipment (VCCI). If this equipment is used in adomestic environment, radio noise disturbance may arise. When such trouble occurs, the user
may be required to take corrective actions.

[Note for storage capacity calculations]● Memory capacities and requirements, file sizes and storage requirements, etc. must be
calculated according to the formula 2n. The following examples show the results of suchcalculations by 2n (to the right of the equals signs).
1 KB (kilobyte) = 1,024 bytes
1 MB (megabyte) = 1,048,576 bytes
1 GB (gigabyte) = 1,073,741,824 bytes
1 TB (terabyte) = 1,099,511,627,776 bytes● As for disc capacities, they must be calculated using the formula 10n. Listed below are theresults of calculating the above example capacities using 10n in place of 2n.
1 KB (kilobyte) = 1,000 bytes
1 MB (megabyte) = 1,0002 bytes
1 GB (gigabyte) = 1,0003 bytes
1 TB (terabyte) = 1,0004 bytesiii

● This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed andused in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user will be required to correct the interference at his own
expense.
● 이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사용자는 이 점을주의하시기 바라 며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.
This equipment conforms to the electromagnetic wave for Industrial use (Class A).Vender oruser should take notice and use the purpose except for household use.
●

FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

●

Properly shielded and grounded cables and connectors must be used forconnection to hostcomputers and / or peripherals in order to meet FCC emission limits.
AC adaptor with ferrite core must be used for RF interference suppressioniv

[Terms used in this manual]Terms used in this manual are defined as follows.
・Install: An operation of installing software programs in the computer’s HDD or SSD
・Setup: An operation of setting an environment so that the software can use in the computer
・Virtual machine: A virtual hardware environment provided by Virtual PC or Hyper-V®
[Rereading terms]
This manual describes the Windows® operating procedure. Names of operations “sign in”
and “sign out” are replaced with “log on” and “log off” respectively depending on
Windows® types. Reread them as required.

v

SAFETY INSTRUCTIONS

Carefully read and fully understand the safety precautions below before operating
the equipment.
⚫ Operate the equipment by following the instructions and procedures describedin this manual.
⚫ Pay attention especially to safety precautions displayed on the equipment or inthis manual. Make sure you follow them. Otherwise, personal injury andproperty damage including damage to the equipment may result.
⚫ A safety precaution is indicated by a heading as shown below. A heading iseither a safety alert symbol; a word such as “DANGER”, “WARNING”,“CAUTION”, or “NOTICE”; or a combination of both.
This is a safety alert symbol. This symbol is used to signify
potential hazards that may result in personal injury or death.
Make sure you follow the safety message that follows thissymbol in order to avoid possible injury or death.
DANGER: This symbol is used to indicate imminent hazards thatwill highly likely result in serious personal injury or
death.
WARNING: This symbol is used to indicate potential hazards that
may result in serious personal injury or death.
CAUTION: This symbol is used to indicate potential hazards that
may result in minor or moderate personal injury.
NOTICE: This symbol is used to indicate hazards that may result inequipment or property damage but not personal injury.
The heading “NOTE” is used to indicate a cautionary note about handling andoperation of the equipment.
⚫ Do not attempt to perform any operation that is not described in this manual. If
there is any problem with the equipment, call your maintenance personnel.
⚫ Read this manual carefully and fully understand the directions and precautions
written in this manual before operating the equipment.
⚫ Keep this manual nearby so that you can reference the manual anytime youneed it.
⚫ Every effort has been made to specify precautions on the equipment and in the
manual. Nevertheless, unexpected incidents may occur. When you use theequipment, you are asked not only to follow the instructions but also to use
your own judgment on safety.

S-1

SAFETY INSTRUCTIONS (Continued)

1. COMMON SAFETY PRECAUTIONS
Carefully read and fully understand the following safety precautions.
1.1

WARNING⚫ This equipment is not designed and manufactured to be used for a life-criticalsystem that requires extreme safety. If there is a possibility that the equipment
may be used for this purpose, contact relevant sales representatives.
⚫ In case of smoke, a burning smell, or the like, unplug the power cord fromthe outlet, disconnect the power cord from the outlet, and contact yoursupplier or maintenance personnel. Using the faulty equipment without repair
may result in a fire or an electric shock.
⚫ This equipment has built-in hard disk drives. Do not hit the equipment or
give a shock or vibration to the equipment because that may cause theequipment to fail. Should you drop the equipment or damage its chassis,
disconnect the power cord from the outlet and contact your maintenancepersonnel. Using the faulty equipment without repair may result in a fire oran electric shock. Do not give a shock to the equipment when unpacking or
carrying the equipment.
⚫ Do not modify this equipment because that may result in a fire or an electric
shock. The Manufacturer’s responsibility is exempted from any result arisingout of the user’s modification of the Equipment.
⚫ Do not operate this equipment without the dust filter because that may causeof a fire. In addition, make sure you use the Hitachi brand dust filter.
⚫ Do not open the equipment cover if you are not a maintenance personnel. In
addition, do not install or replace the hardware.

S-2

SAFETY INSTRUCTIONS (Continued)

1.2

CAUTION⚫ If the equipment drops or is tipped over, personal injury may result. Pay full
attention when transporting the equipment.
⚫ Make sure you do not catch or hit your fingers to cause personal injury when
unpacking or carrying the equipment.
⚫ This equipment is not suitable for use in locations where children are likely
to be present. When using it, please use it out of the reach of children.

S-3

SAFETY INSTRUCTIONS (Continued)

1.3

NOTICE⚫ This equipment alone cannot guarantee the system safety. In order to ensuresufficient safety of your system even when this equipment should fail,malfunction, or have program bugs, you must add systemic protections suchas building external protective/safety circuits to facilitate safety measures toprevent personal injury and serious incidents.
⚫ When you work on installation or replacement of hardware, wear anantistatic wrist strap to prevent the buildup of static electricity.
⚫ When you tighten or remove a screw, use a screwdriver that fits the size andtype of the head of the screw to avoid stripping the head.
When you tighten a screw, drive a screw along the axis of a tapped hole
without adding too much torque in order to avoid damaging the thread.
⚫ This equipment is evaluated with the hardware specified in this manual.
Accordingly, use only the specified hardware when upgrading options orreplacing components. If any other hardware is used for such upgrade or
replacement, correct operation of the equipment will not be guaranteed.
⚫ Do not use the equipment in the environment full of dust or with corrosivegas because that may cause the equipment to fail.
⚫ Do not give a shock to the equipment when unpacking or carrying theequipment. If you do, that may cause the equipment to fail.
⚫ Make sure sufficient clearance is provided for air intake and exhaust in frontof and behind the equipment. Otherwise, the temperature inside theequipment may rise and that may cause a failure or short life span of theequipment. In addition, you need to ensure sufficient clearance formaintenance work.

S-4

SAFETY INSTRUCTIONS (Continued)⚫ Use the basic software that we specify. Operation is not guaranteed if any
other basic software is used.

⚫ Performing emergency shutdown (that is, unplugging the power cord fromthe outlet or shutting off the circuit breaker without proper shutdown of theOS) may cause the OS or applications not to work properly or may cause thesaved data to be corrupted. Never perform emergency shutdown unless you
must stop the system immediately due to some kind of error.
⚫ Keep in mind that if the power supply is cut, the system may not be able torecover automatically.

⚫ If you insert or access a disc (Optical disc), the system load may increase andrunning applications may be affected. Do not insert or access a disc during
online operation (system operation).
⚫ Once disc (Optical disc) access is complete, eject the disc from the DVD
drive. Leaving it in the DVD drive may result in failure.
⚫ Leaving the disc tray open may result in failure.
Make sure that the disc tray is closed when not in use.

S-5

SAFETY INSTRUCTIONS (Continued)

2. SAFETY WARNINGS IN THIS MANUAL
2.1 Safety Warning Indicated as “WARNING”⚫ Warning about the power supply unit (hazardous voltage)
Do not remove, disassemble, or modify the power supply unit. If you do, serious
personal injury or death may result due to an electric shock.
(Page 1-4)
⚫ The power cord that comes with the equipment is rated at the input voltage of
125 VAC. When using this equipment at over 125 VAC, prepare the power
cord fitting input voltage and inspect the safeness of this equipment enough.
⚫ When you connect the plug of the power cord to an outlet, make sure you use
an outlet with a ground terminal (ground pole) that is properly grounded.
In addition, you must install and use an earth leakage circuit breaker.
If you do not take these measures, that may result in a fire or an electric
shock.
⚫ Do not use a two-prong plug without a ground pole because that may resultin an electric shock or failure of the equipment.
(Page 1-14)⚫ Do not apply a heavy load on the cables connected to equipment while theequipment is operating. Use of the equipment with a load applied to thecables might cause smoke or fire.
(Page 1-19)⚫ If any of the air intake and exhaust holes of the equipment is blocked, thetemperature inside the equipment may rise and that may cause a fire or
failure of the equipment. Make sure sufficient clearance is provided aroundthe equipment when you install. (See “1.6.2 Installation”.)(Page 2-1)
⚫ In case of smoke, a burning smell, or the like, unplug the power cord fromthe outlet, and contact your dealer or maintenance personnel. Using faulty
equipment without repair may result in a fire or an electric shock.
(Page 2-4) (Page 9-1)
⚫ Make sure to install a dust filter to equipment. If you do not, dusts enter into
the equipment and the short circuit fire may occur as a result.
(Page 6-1) (Page 6-24)

S-6

SAFETY INSTRUCTIONS (Continued)⚫ Do not open the equipment cover if you are not a maintenance personnel. In
addition, do not install or replace the hardware.
⚫ Before you start the work, make sure you shut down the OS, unplug thepower cord from the outlet, and wait for at least one minute. Otherwise, anelectric shock or failure of the equipment may result.
(Page 6-6)
⚫ Before you install or remove an extension board, make sure you shut down
the OS, unplug the power cord from the outlet, and wait for at least one
minute. If you install or remove an extension board without shutting down
the power, an electric shock or a fire may result.
(Page 6-8)
⚫ Always attach a slot cover to each unused slot and attach a connector cover toeach unused connector. Otherwise, failure of the equipment or a fire may
result.
(Page 6-10)⚫ Before you install or remove main memory, make sure you shut down theOS, unplug the power cord from the outlet, and wait for at least one minute.
If you install or remove main memory without shutting down the power, anelectric shock or a fire may result.
(Page 6-12)

S-7

SAFETY INSTRUCTIONS (Continued)

2.2 Safety Warning Indicated as “

CAUTION”⚫ Cautions about the fans (rotating objects)
Only maintenance personnel are allowed to remove a fan. If you remove a
fan yourself, your hand or objects may be caught by the rotating part of theoperating fan and personal injury may result.
(Page 1-4)
⚫ If you keep at high temperature this equipment, do not touch bare hands.
Otherwise you may result burns.
(Page 1-13)⚫ Falling or dropping of the Equipment vertically placed on the desktop may cause
injury. Be sure to attach the vertical stand accompanying the Equipment andplace the Equipment with the vertical stand on a level surface.
(Page 1-14) (Page 1-18)⚫ When procuring an AC power cord, make sure that the cord has proper rating
and meets local safety requirements whatever applicable. Otherwise, anelectric shock or machine failure may result.
(Page 1-22)⚫ Before you clean or replace the dust filter or the case fan of this equipment,
make sure you shut down the OS, turn off the main power of the equipment,
and wait for at least one minute.
Otherwise, the injury of hands and fingers may result.
(Page 6-1)
⚫ Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.
(Page 6-6)

S-8

SAFETY INSTRUCTIONS (Continued)⚫ When you install the cover of the equipment, do not put your fingers inside
the cover. If you do, your fingers may get caught and injured.
(Page 6-7)
⚫ If you bend the tab of the grounding spring at the slot by mistake when you
remove an extension board, be careful not to cut your fingers when you fix thebend because the tab has a sharp edge.
(Page 6-10)⚫ When you install or remove an HDD or SSD, make sure you do not cut yourfingers on the protrusions.
(Page 6-15)⚫ When you install or remove a DVD drive, make sure you do not cut yourfingers on the protrusions.
(Page 6-18)⚫ Rack-mounting metal fittings are designed to be used for pulling out theequipment toward the front by hooking your fingers on the handles. Do notgrip the handles to lift up or carry the equipment. If you do, the equipment
may fall and personal injury may result.
⚫ Thoroughly check if the rack-mounting metal fittings are attached properly.
If they are not attached properly or the screws are loose, the equipment may
fall and personal injury may result.
(Page 6-20)⚫ When you install the equipment on the mounting metal fitting for verticalinstallation, do not use set screws for the cover to secure the equipment. If
you use the set screws for the cover, the equipment may fall and personal
injury may result.
(Page 6-23)

S-9

SAFETY INSTRUCTIONS (Continued)⚫ This equipment uses a lithium battery. When you replace the lithium battery,make sure you replace it with one specified by the Manufacture. Otherwise,
an explosion, a fire, a burst battery, heat generation, a liquid spill, or gas
generation may result.
(Page 6-25)⚫ Do not directly touch the parts inside the equipment with your hand when you
install or remove a jumper socket. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.
(Page 6-27)

S-10

SAFETY INSTRUCTIONS (Continued)

2.3 Safety Warning Indicated as “NOTICE”⚫ Depending on the type of failure, important files may be lost when you use
this equipment. Files can be lost by power failure and human mistakes during
operation in addition to the failure of the equipment. If such a situation occurs,
the files cannot be recovered. In order to prevent data loss, make it a routine tosave your files and establish a systematic schedule for backing up files.
(Page iii) (Page C-8)
⚫ Before you move this equipment, make sure you shut down the OS,
disconnect the plug of the power cord from the outlet, and wait for at least
one minute. If you do not, the HDDs and other devices may fail.
⚫ When you transport or carry the equipment, pack it in a dedicated container(the container and packing materials used when the equipment wasdelivered). If you use other container or packing materials, that may damage
the equipment.
⚫ Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
⚫ Due to the property of inrush current restraint method with this equipment,
inrush currents may increase than usual if the power is turned on before thepower supply unit has sufficiently cooled off naturally after the powerhas been turned off. Before you turn on the power again, wait at least
one minute after you have turned off the power. Otherwise, the inrush
currents may affect the breaker connected to the equipment and also
the life span of the equipment itself.
(Page C-1)
⚫ Before you move this equipment, make sure you shut down the OS,
disconnect the plug of the power cord from the outlet, and wait for at least one
minute. If you do not, the HDDs and other devices may fail.
⚫ When using a USB port, check the orientation of the USB connector, and theninsert the connector slowly. Otherwise, the USB port may be damaged.
⚫ Do not remove or insert a USB device during online operation (system operation)
because that may affect currently running applications.
⚫ If you insert or access an Optical disc, the system load may increase and runningapplications may be affected. Do not insert or access an optical disc during online
operation (system operation).
(Page 1-4)

S-11

SAFETY INSTRUCTIONS (Continued)⚫ Before you move this equipment, make sure you shut down the OS,
disconnect the plug of the power cord from the outlet, and wait for at least
one minute. If you do not, the HDDs and other devices may fail.
⚫ When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered).
If you use other container or packing materials, that may damage the equipment.
⚫ Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
(Page 1-14) (Page 6-1)
⚫ Do not route the interface cables, etc. (including cables for other devices suchas a PC) near the power cord. If you do, a failure or malfunction of the equipment
may result.
⚫ Do not connect or disconnect an interface cable while the power for thisequipment or for the remote device is on. If you do, failure of the equipment
may result due to a short circuit between the power supply and the ground.
When an interface cable comes off while the power for the equipment is on,
shut down the OS and disconnect the power cord from the outlet.
Disconnecting the power cord from the outlet without shutting down the OS
might destroy the internal files.
⚫ When you connect a cable for external contacts, make sure you connect thecable to a connector for the external contacts (EXT). It is possible that a
voltage as high as 40 VDC can be applied to the cable through a relay load.
If you connect the cable to the wrong connector, that may cause failure of theequipment.
⚫ When connecting an external device to the equipment, make sure you use thecorrect types of connectors and connect them in the correct orientation. Ignoring
this instruction might result in malfunction due to damaged connectors.
(Page 1-19)⚫ Performing emergency shutdown (that is, unplugging the power cord fromthe outlet or shutting off the breaker without proper shutdown of the OS)
may cause the OS or applications not to work properly or may cause saved
data to be corrupted. Do not perform emergency shutdown unless you muststop the system immediately due to some kind of error.
⚫ If you turn off the power at the source of AC the power, the system may not
be able to recover automatically.
(Page 2-4)

S-12

SAFETY INSTRUCTIONS (Continued)⚫ If you insert or access an Optical disc, the system load may increase andrunning applications may be affected. Do not insert or access an optical discduring online operation (system operation).
⚫ When you finish accessing an Optical disc, eject the disc from the DVD drive.
If you leave the disc in the DVD drive, failure may result.
⚫ If you keep the disc tray open, failure may result. When you do not intend to use
the DVD drive, keep the disc tray inside the DVD drive.
⚫ Do not use an unbalanced Optical disc due to attached labels and so on; adisc with cracks, scratches, or vertical deviation; or a disc with a nonstandard shape. If you do, an abnormal sound or vibration may be generated
and failure of the equipment may result.
(Page 2-5)

S-13

SAFETY INSTRUCTIONS (Continued)⚫ If you wash a dust filter, dry it completely before re-attaching it to theequipment. If you use the equipment while its dust filter is not completely
dry, the equipment may fail. When you use a detergent to clean a dust filter,
make sure you use a neutral detergent. If you use other types of detergent, thedust filter may lose its function.
(Page 6-2)
⚫ Make sure you disconnect all external cables connected to the equipment
before you install or remove an extension board. Otherwise, failure of theequipment may result.
(Page 6-8)
⚫ Make sure you disconnect all external cables connected to the equipment
before you install or remove main memory. Otherwise, failure of theequipment may result.
(Page 6-12)⚫ The orientation of a main memory module on a connector is fixed. When you
install a main memory module, make sure the orientation is correct.
Otherwise, failure of the equipment may result.
⚫ Do not install main memory modules with different capacities in slot A1 and slot
B1, or in slot A2 and slot B2. If you do, the modules may not be recognized.
(Page 6-13)

S-14

SAFETY INSTRUCTIONS (Continued)⚫ Put the HDD or SSD on a shock-absorbing material such as an antistaticcushion even for a temporary task. If you put an HDD or SSD directly on ahard surface such as a desktop, a failure or a shorter life span of the unit orloss of data may result due to possible jarring or shock.
⚫ Never remove the screws on an HDD or SSD while the power to the unit ison. Never hot-swap HDDs or SSDs. If you do either of these, failure of theequipment or the drive may result.
⚫ Before you replace an HDD or SSD, make sure you shut down the OS,
unplug the power cord from the outlet, and wait for at least one minute.
⚫ When you need to replace a failed HDD or SSD in RAID1 while the power
is on, see “10.4.2 Recovery from a failure in one drive”.
⚫ Install or remove an HDD or SSD only if necessary, for example, when you
need to replace an HDD or SSD due to failure. If you do it frequently, failure of
the equipment may result.
⚫ Fully insert an HDD or SSD. Loose contact and missing screws may result in
failure.
⚫ Do not give a shock to an installing HDD or SSD and the already mounted
HDD or SSD during installing. If you give a shock to an HDD or SSD,
failure of the drive may result.
⚫ When installing/removing an HDD/SSD in drive bay 3, be careful andinsert/remove it straight. If the connector is not inserted and removed
straight, it may not mate properly.
(Page 6-15)⚫ Make sure you do not apply too much force to the connector of the DVD
drive and the top of the DVD drive. If you do so, failure of the DVD drive
may result.
(Page 6-18)⚫ The orientation of a rack-mounting metal fitting is fixed if it is to be attachedto the equipment. Make sure the orientation is correct.
(Page 6-20)

S-15

SAFETY INSTRUCTIONS (Continued)⚫ A recovery DVD contains an image file created for the hardware
configuration at the factory shipment. If the hardware configuration haschanged from the one at the factory, the OS may not start after restoration
work. Remove all external storage devices to resume the hardware
configuration at the factory shipment before you perform restoration work
using a recovery DVD.
When a recovery DVD is used, all data in the system drive is deleted. Backup the data beforehand as required.
(Page 7-1)
⚫ Although this Equipment featuring RAID1 is more reliable than generalsystems, it is still prone to the loss of data in the drives. Not only amachine failure but also an unexpected power failure or an operation
error may cause data to be lost for good. To prevent such loss of data,
implement scheduled data backup in daily operation. Also, protect thepower source from undesirable interruptions by such means as UPS.
⚫ This Equipment is evaluated based on the specific drive models authorized by
the Manufacturer. Replace only with specific drive models authorized by the
Manufacturer. Otherwise, the existing data in the drive may be lost.
Also, always observe the recommended replacement interval for drives (Refer to“APPENDIX HANDLING REPLACEABLE COMPONENTS”).
⚫ Since each Equipment has its own RAID1 configuration information (e.g., serial
number), you cannot swap drives even between two units of this Equipment.
Failure to heed this instruction might result in unexpected operation because of aproblem such as inconsistent configuration information. If you own multiple unitsof this Equipment, manage use and inventory of drives so that they are notinadvertently mixed.
⚫ Do not use a used drive as a replacement drive, regardless of the model. Failure toheed this instruction might result in the equipment not operating normally or data inthe drive being lost due to inconsistent configuration information.
⚫ Use a new drive (unused drive) or an initialized drive as a replacement drive⚫ Maintenance of a RAID1 system requires a high level of expertise. Should any
mistakes be made during the work, the data stored on the drives may be lost.
⚫ The drives in drive bay 1 and drive bay 2 must have the same capacity. Do notinstall drives with different capacities.
(Page 10-1)

S-16

SAFETY INSTRUCTIONS (Continued)⚫ When a new RAID1 system is built, RAID1 configuration information
corresponding to only one unit of the equipment being used is recorded on thedrives. Drives on which the configuration information is recorded cannot be usedwith other equipment. For this reason, if you use multiple units of the equipment,
carefully handle and store drives so that they are not inadvertently swapped. If
drives are swapped, the RAID 1 configuration information might becomeinconsistent, the equipment might not operate correctly, or data on the drive might
be lost.
⚫ If you are building a RAID1 system from scratch, prepare two new drives of themodels specified and tested by Hitachi. If you use a different model, data stored on
the drives might be lost.
(Page 10-3)⚫ Never remove a drive when the HDD/SSD status lamp of the drive is OFF.
If you do, the data stored in the drive gets corrupted.
⚫ Wear cotton gloves when replacing a drive in order to prevent problems
caused by static electricity. If you do not, the data stored on the drive may
get corrupted.
⚫ Make sure you check the correct procedure before you start the work.
If you do not follow the correct procedure, the data stored on the drive may
be lost.
⚫ Do not use a used drive as a replacement drive, regardless of the model. Failure
to heed this instruction might result in the equipment not operating normally or thedata in the drive being lost due to inconsistent configuration information.
⚫ Mount a drive securely. Loose contact and missing screws may result in a failure.
⚫ Do not subject a drive you are mounting and the already mounted drives to shock
while replacing a drive. Otherwise, failure of the drive may result.
⚫ Until the rebuild is complete, avoid shutting off the power for this equipment or
attaching and detaching drives. Otherwise, the data on the drives may be lost ora failure may result.
(Page 10-7)

S-17

SAFETY INSTRUCTIONS (Continued)⚫ Wear cotton gloves when replacing a drive in order to prevent failurecaused by static electricity. If you do not, the data stored on the drive may
get corrupted.
⚫ Make sure you check the correct procedure before you start the work.
If you do not follow the correct procedure, the data stored on the drive may
be lost.
⚫ If a drive failure prediction icon is displayed as the hardware status in the
notification area of the taskbar, do not use the drive as a backup drive.
Failure to heed this instruction might result in data becoming corrupted or
lost.
(Page 10-15)⚫ Wear cotton gloves when replacing a drive in order to prevent failurecaused by static electricity. If you do not, the data stored on the drive may
get corrupted.
⚫ Make sure you check the correct procedure before you start the work.
If you do not follow the correct procedure, the data stored on the drive may
be lost.
(Page 10-16)⚫ Wear cotton gloves when replacing a drive in order to prevent failurecaused by static electricity. If you do not, the data stored on the drive may
get corrupted.
⚫ Make sure you check the correct procedure before you start the work.
If you do not follow the correct procedure, the data stored on the drive may
be lost.
⚫ Do not use a used drive, regardless of the model, as a replacement drive.
Failure to heed this instruction might result in the equipment not operating
normally or data in the drive being lost due to inconsistent configuration
information.
⚫ Do not replace the two drives at the same time. If you do, the data getscorrupted.
⚫ When you replace a drive, make sure that you set the drive into the offlinemode in the Hardware status window, and then remove that drive and mountthe replacement drive. If you mount or remove a drive when the hardware
status cannot be checked, for example, immediately after the OS starts, afailure may result.
(Page 10-17)

S-18

SAFETY INSTRUCTIONS (Continued)⚫ Do not use a replaceable component for longer than the recommended
replacement cycle. If you do, a deteriorating or worn-out component may
cause the equipment to fail.
(Page A-1)

S-19

SAFETY INSTRUCTIONS (Continued)

3.

WARNING LABELS
The warning labels are attached to the following position on the equipment.

S-20

SAFETY INSTRUCTIONS (Continued)

4. PRECAUTIONS WHEN YOU USE THE LASERThe DVD drive uses a laser.
Do not look into the laser beam, whether directly or indirectly, because that
may cause a visual impairment.

Label

CLASS 3B VISIBLE AND INVISIBLE
LASER RADIATION WHEN OPEN AND
INTERLOCKS DEFEATED AVOIDEXPOSURE TO THE BEAM.

5. NOTICE LABELThe notice label is attached to the following position on the equipment.

Label

S-21

SAFETY INSTRUCTIONS (Continued)

6.

DISPOSING THE EQUIPMENT
This Equipment contains materials potentially harmful to environment if
improperly abandoned. When you dispose of this Equipment, observe local
laws and regulations whatever applicable.

7. EU BATTERY DIRECTIVE (2006/66/EC)
ＥＵ

This symbol mark is valid in countries inside the European Union. This symbol
mark is specified in Article 20 “Information for end-users” and Annex II of the
EU directive 2006/66/EC.
This equipment is equipped with a lithium battery. When you remove thebattery, follow the instructions in the “6.4 Removing the lithium battery”.
In the European Union, a separate collection system for used battery andaccumulator has been in place. Process batteries and accumulators
appropriately at a local collection/recycle center.

S-22

This Page Intentionally Left Blank

PRECAUTIONS
1. PRECAUTIONS ABOUT THE EQUIPMENTNOTICE⚫ Before you move this equipment, make sure you shut down the OS, disconnect

the plug of the power cord from the outlet and wait for at least one minute. If
you do not, the HDDs and other devices may fail.
⚫ When you transport or carry the equipment, pack it in a dedicated container(the container and packing materials used when the equipment was delivered).
If you use other container or packing materials, that may damage theequipment.
⚫ Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
⚫ Due to the property of inrush current restraint method with this equipment,
inrush currents may increase than usual if the power is turned on before thepower supply unit has sufficiently cooled off naturally after the power has been
turned off. Before you turn on the power again, wait at least one minute after
you have turned off the power. Otherwise, the inrush currents may affect the
breaker connected to the equipment and also the life span of the equipment
itself.

(1) TRANSPORTING THE EQUIPMENT<Required actions>
・When you transport or carry the equipment, pack it in a dedicated container (thecontainer or packing materials used when the equipment was delivered). When you
transport or carry the equipment in a chassis, protect the equipment so that any vibrationand shock the equipment is subjected to is within the specifications provided.
・Keep a dedicated container (the container or packing materials used when the equipment
was delivered). You can then use them later when the equipment is transported or
carried.
(2) INTERFACE CABLES<Precautions>・Do not pull on a cable with excessive force.
・In order to meet the EMC standards (FCC, CE, VCCI), use shielded cables for the interface
cables (display interface cable, keyboard interface cable, and mouse interface cable)
connected to the equipment.
<Required actions>・Route the cables in a neat and orderly manner alongside the device so that those cables
do not catch on hands or feet. If the power cord is disconnected during operation of theequipment and the power is lost, crucial data stored on the hard disk may be break.

C-1

(3) CONNECTOR<Precautions>・In order to connect a connector properly, you need to insert it with the proper orientation
and at the proper angle. If a connector is not inserted properly, the connection may fail or
malfunction.
・Make sure there are no loose I/O cable connectors on the equipment.
(4) POWER SUPPLY
1. Power Voltage<Required actions>• Confirm that the voltage of the power input to the equipment is within the specified range(100Vto240VAC). If the voltage of the power input is close to the upper or lower limit of
the specified range, you should treat it as you would a setting error of the input voltage
and ask the manager of the power facility to inspect the voltage output by the facility
2. Power Cord
<Precautions>• The power cord that comes with the equipment is rated at the input voltage of 125 VAC.
When using this equipment at over 125 VAC, prepare the power cord fitting input voltage
and inspect the safeness of this equipment enough.
• Install D class grounding (previously known as third class grounding) defined in theTechnical Standard for Electrical Facilities of Japan in order to maintain normal
operation of electronic circuits containing highly integrated LSIs and protect device
from abnormal voltage caused by lightning or the like.
• Use a power cord with a 2-prong plug and a grounding pole. (See“1.7 Hardware
connection”.)• When you connect the plug of the power cord to an outlet, make sure you use an outlet
with a neutral pole that is properly grounded. In addition, you must install and use an earth
leakage circuit breaker.
• If you use a power cord clamp to prevent accidental disconnection, give an extra length tothe power cord when you fix the cord, in order to allow the cord to be disconnected in an
emergency. Alternatively, install an emergency circuit breaker at the outlet side.
• Do not put any object on the power cord. In addition, do not install signal lines near the
power cord.

C-2

3. Turning the Power On and Off<Precautions>• When you turn off the power, turn off the main power switch on the rear of the equipment.
(See “1.7 Hardware connection”.)• Wait for at least one minute before turning the power on again after turning it off. If you
wait for less than one minute, the equipment may not operate as specified by the BIOS
power setting. (Refer to the “5.6 BIOS Setup”.)• Do not turn off the power to the equipment or press the reset switch during communicationor while an Optical disc or an HDD or SSD is being accessed.
<Required actions>• When you connect or disconnect a peripheral, make sure both the equipment and the
peripheral have been turned off. Otherwise, a malfunction or failure may result.
• When you turn on the power, turn on the peripherals first and then turn on the equipment.
When you turn off the power, turn off the equipment first and then turn off the peripherals.
• When you are not using the equipment, turn off the power. If you do not intend to use theequipment for a long time, unplug the power cord from the outlet.
• Depending on the material, a rug, a lap blanket, or the like may cause static buildup andconsequently cause a malfunction of the equipment. Use a conductive rug or lap blanket
resistant to static buildup.
• Instantaneous power failure or brownout may occur during operation and the screen may
black out when lightning strikes nearby or the AC power supply is not stable. When thissituation happens, turn off the power to the equipment and then turn it back on.

C-3

(5) INSTALLATION ENVIRONMENT<Precautions>
・When you install a commercially extension slot, the specifications for the required
environment for both the commercially available device and this equipment must be met.
(See “1.6.1 Environment”.)
・When you install a device in a general purpose 5-in bay or extension slot, make sure thepower consumption does not exceed the maximum current rating. (See “5.1(9) Maximum
current specifications”.)
・In order to use this equipment without failure for a long period of time, you must use itwith proper care and in the proper environment. Do not use the equipment in thelocations described below. If you do, the life span of the equipment may be reduced andfailure of the equipment may result.
⚫ In a place subject to exposure to direct sunlight……Too close to a window⚫ In a place subject to rapid temperature or humidity change……Too close to an air conditioner⚫ In a place close to device that generates electrical noise……Too close to electric motors andgenerators⚫ In a place close to device that generates a strong magnetic field……Too close to magnets or the like
⚫ In an environment full of dust
⚫ In a place subject to vibration⚫ In an environment with corrosive gasses present⚫ In a place with vibration caused by loud sounds……Too close to device that generates a loudbuzzer or alarm

・The following are precautions for the left, right, top, and bottom sides of the equipment:
・Do not attach heating devices.
・For ease of maintenance work, make sure that the Equipment can be moved easily;
if fixed, ensure that the Equipment can be removed easily.
・It is reported that zinc whiskers can cause a problem with the device. Do not use electrogalvanized material near or at the place where the equipment is installed.
(A quote from the Technical Report of JEITA(*) ITR-1001 “Guideline of Facilities andEquipment for Information Systems”)
Location of whiskers:
Whiskers are created by electrogalvanized equipment such as
floor panels, stringers, posts, aseismatic flat steel, and the like.
Phenomenon:
Hair-like zinc crystals (conductive whiskers) float into the air fromthe floor for some reason, go inside the device, and short-circuit a PCB or its
pins. The root cause is difficult and time-consuming to find because thesymptom differs depending on the location of the short circuit, and often, it ismistaken for a temporary issue.
(*) JEITA : Japan Electronics and Information Technology Industries Association

C-4

<Required action>
・If you mount the equipment in a chassis or on a desk, the temperature increase aroundthe equipment needs to be taken into consideration.
・The system clock and the like inside the equipment always operates using a backup
battery even when the power is off. Therefore, if you store the equipment at atemperature outside the operating temperature range, you may need to reconfigure
system BIOS settings including the clock settings, when you start using the equipment
again. When you reconfigure system BIOS settings, follow the instructions in “5.6
BIOS Setup”.
(6) OPERATING CONDITION<Precautions>• Before you move the equipment, be sure to disconnect the plug of the power cord from theoutlet and wait at least one minute.
• In order to prevent moisture condensation, when you move the equipment from outside
the building to inside, wait for at least four hours before using the equipment.
• The equipment is made of precision electronics components. Do not subject the equipment
to any vibration or shock.
• Do not sit on the equipment nor place anything on the equipment.
• During normal operation, do not turn off the display. Set it into the standby mode instead.
• During normal operation, do not touch the keyboard or mouse until the logon screen isdisplayed when you turn on the equipment.
<Required action>
・We recommend that you remove the dust built up in the neighborhood of the device (inparticular, below the device), in the vents on the device , and on the front of the device
itself.
(7) ABNORMAL SOUNDS<Specifications>
・When the power is turned on, you may hear a low-frequency humming noise. This iscaused by transient low-frequency vibrations of the chokes for suppressing highfrequency noise or other components and does not affect the characteristics and life spanof the equipment.
(8) WARRANTY<Specifications>・The Manufacturer cannot guarantee for damage to data or application software causedby hardware damage to the equipment.
・Use an operating system specified by the Manufacturer. The Manufacturer cannot
guarantee proper operation of the equipment if you use an operating system not specified
by the Manufacturer.
・This equipment is evaluated under the assumption that the hardware specified by the
Manufacturer is used. Therefore, when you install or replace hardware, use the hardware
specified by the Manufacturer. The manufacturer cannot guarantee proper operation of
the equipment if you use other hardware.

C-5

2. NETWORK<Precautions>
・When you send a Magic Packet™ frame, make sure the standby lamp of the equipment
is on. If you send a Magic Packet™ frame when the power is about to be turned off afteran OS shutdown, the equipment may restart without being turned off or wake on lan(WOL) may not function at all. (See “2.7.2 Turning on the power using the LAN”.)<Specifications>・Depending on the status of the network, Magic Packet™ frames can be lost. In order toavoid this, set up the system so that Magic Packet™ frames can be propagated without
loss. (See “2.7.2 Turning on the power using the LAN”.)
・Even though a network drive may be configured to be reconnected at logon, sometimes
the reconnection may fail. If this happens, log on again or use the net_use command toestablish the connection.
For information about the net use command, see the Windows® help.
・If the settings of the hub and the network adapter do not match, the performance of the
network adapter may be compromised, or the network adapter may not work properly.
(See “2.8 Setting Up the LAN Interface”.)
・The electric potential difference between units can generate heat. Therefore, do not use
twisted-pair Ethernet cables (such as category 5 or STP cables) for network connections
other than the ones specified in “5.9.1 Connector specifications (1) Motherboard(Standard)”.

C-6

3. DISPLAY SCREEN<Specifications>・Before you set up the screen, terminate all running application software.
・When you change connections to switch between single- and multi- display
configurations, turn off the power to the equipment, change the connection of display
cables, turn the power back on, and then set up the screen configuration.
・When you change the connection configuration for the displays, reconfigure the screen
settings accordingly.
・Depending on application software, the screen may flicker, and video playback may not
be smooth.
・If a display (monitor) connected to DisplayPort is turned off, the display might not be
detected. In this situation, if you perform the following procedure, the system will detectthe display.
1. Shut down the OS of the equipment, and then disconnect the power-cord plug fromthe outlet.
2. Turn off the display, and then disconnect the power-cord plug from the outlet.
3. Wait for a minute or longer, connect the power-cord plugs of the equipment and thedisplay to the outlets, and then start the equipment and the display.
・DisplayPort audio output is not supported.
(The display image assumes Windows® 10 but it is similar under other OS.)C-7

4. HARD DISKS DRIVES (HDDs) / SOLID STATE DRIVES (SSDs)
NOTICE
Depending on the type of failure, important files may be lost when you use thisequipment. Files can be lost by power failure and human mistakes during
operation in addition to the failure of the equipment. If such a situation occurs,
the files cannot be recovered. In order to prevent data loss, make it a routine tosave your files and establish a systematic schedule for backing up files.

(1) Handling the Hard Disk Drives or Solid State Drives<Precautions>・The access performance of the HDDs or SSDs differs depending on the equipment. Also
note that the performance of an HDD or SSD is lower at high or low temperatures. Whenyou use HDDs or SSDs, confirm that the access performance of the HDDs or SSDs atnormal temperatures and their degraded performance at high or low temperatures do notcause any problems to the user application.
・Regularly replace the HDD or SSD by referencing "APPENDIX HANDLINGREPLACEABLE COMPONENTS".
<Required actions>・Do not subject HDDs or SSDs to vibration or shock.
・Take preventive action against static electricity due to human contact, and due to otheractivities in the work place.
・Do not touch the printed circuit board or the connector of an HDD or SSD. Failure toheed this instruction might result in damage to the HDD or SSD.
・When you store an HDD or SSD for a long time, put the HDD or SSD into an anti-static
bag and then store it in a dedicated box.
<Specifications>
・When you modify existing partitions, delete the partitions first and then re-create them.
・The capacity and performance of an HDD or SSD may be changed when you replace an
HDD or SSD as a component.
(2) Backing Up Files<Required actions>・Make sure the contents of all HDDs or SSDs are backed up periodically.
・When you delete a partition, all files in the partition will be deleted. Before you delete apartition, back up important files you need.

C-8

5. DVDs(1) Handling the DVD Drive<Precautions>・The DVD drive is subject to damage by dust. Install the equipment in a place withminimum dust and clean up around the equipment regularly.
When you use insecticide sprays, or the like, cover the equipment with a protective sheet
or covering beforehand.
・Do not subject the equipment to a strong shock while the DVD drive is in use.
・Do not open the tray except when you insert or eject an Optical disc. Do not put foreign
objects into the tray. If you do, the DVD drive may be damaged or fail.
・When you put an Optical disc on the disc tray, make sure that the disc is properly set on
the disc tray. If not, the disc may be forced out of the tray while the tray is loaded.
<Specifications>・Depending on the type of Optical disc used, you may not be able to read or write to thedisc. In this case, use another Optical disc.
・Depending on the condition of an Optical disc (whether it has scratches, dust, isdeformed, has copy protection enabled, and so on) , you may not be able to read or write
to the Optical disc properly.
・Writing to an optical disc is not supported because the quality of an Optical disc might
prevent data from being written to that disc. Before using the writing function, in
advance, verify the Optical disc to be used.
(2) Handling Optical disc
<Precautions>・Do not apply benzene, thinners, water, record cleaner, anti-static liquids, or use asilicone cloth on an Optical disc.
・Do not use a dryer when you remove dust or moisture from an Optical disc.
・Do not store Optical disc in a location with high temperature and humidity.
・Do not store Optical disc in a location not subject to direct sunlight, strong artificial
light, and the like.
・Do not fold or bend an Optical disc.
・Do not write or scratch on the recording surface of an Optical disc.
・Do not insert a stick into a center hole of an Optical disc and spin the Optical disc.
・Do not put stickers, labels, or decals on an Optical disc.

C-9

・When removing an Optical disc from the case, hold both ends of the case (Picture 1),
and then press the center part of the case (Picture 2) to remove the disc without putting
stress on the disc. If you bend the disc while removing it, the disc might become
distorted, which might result in errors during read or write operations on the disc.

[Picture 1][Picture 2]<Required actions>・If an Optical disc is dirty, wipe a it with a soft dry cloth in the direction from the center
to the rim.

C-10

6. USB DEVICE<Precautions>
・When you start using a USB device, test the device before using it. Never use a USB
device for mission critical use.
・Do not connect a USB device during the OS startup because the OS may not start
normally.
・If you switch screens during OS startup when you use a CPU/USB KVM switch, the OS
may not start normally depending on the type of the CPU/USB KVM switch. When you
use a CPU/USB KVM switch, make sure you test its operation thoroughly.
・For USB2.0 and USB3.0, the length of the cable used must be less than or equal to thelength specified in the specifications. Otherwise, the transfer speed may be compromised.
Use a USB2.0 or USB3.0 cable that matches the device you use. Otherwise, the actual
transfer speed of the device may not be as high as it should be, or communication errors
may result. For information about the cable specifications, ask the manufacturer of thecable. (For information about the cable length, see “5.9.3 External interface cable length
specifications”.)<Required actions>
・When using a USB port, check the orientation of the USB connector, and then insert theconnector slowly in order not to damage the USB port.
・When a USB device is inserted, removed, or accessed, the system load may be increased.
If you need to use a USB device during online operation (system operation), you must
confirm that using the device does not affect the currently running application software
before using the device.
・After you clean a USB keyboard, check the connection between the equipment and theconnector of the keyboard. A loose connection may cause the keyboard to be recognizedincorrectly or prevent the system from starting normally.
<Specifications>・It is not guaranteed that all USB devices can be connected.
・Some USB devices do not conform to the USB specifications. If you turn off the main
power while a non-compliant USB device is connected, the equipment may not start
properly and the clock setting may be corrupted. When you select a USB device, makesure you test its operation thoroughly.

7. EXTENSION BOARDS<Required actions>・If an extension board (PCI Express/PCI board) is supplied by a user, the user must takeresponsibility for confirming that each component on the board meets the operating
temperature specification when those parts heat up.
・After you install an extension board, make sure you save the dummy bracket, and store it
in a safe place.

C-11

8. RACK-MOUNTING METAL FITTINGS<Precautions>
・When the equipment is mounted on a rack with rack-mounting metal fittings, do not put
anything on the equipment. In addition, do not put a load (for example, an object) on the
cover of the equipment.
・When you mount the equipment on a rack mount, for safety reasons, we recommend you
use a combination of rack-mounting metal fittings, a shelf board for a rack mount, andslide rails. (See an 1.6.2 Installation”.)

9. LITHIUM BATTERIES<Required actions>
・This equipment uses a lithium battery. When you dispose of the battery, observe local
laws and regulations whatever applicable.

10. THE OPTICAL MOUSE<Required actions>・Due to the nature of the optical sensor, an optical mouse may not work on transparent
materials or light-reflecting materials (glass, mirrors, and the like). Avoid using an opticalmouse on those materials or purchase an optical mouse pad available on the market.
・If the optical sensor is smeared with condensation or oil mist, the optical mouse may notwork properly. If you use an optical mouse in an environment subject to those kinds ofsmears, take appropriate measures to protect the equipment.

11. BIOS SETTINGS<Specifications>
・When the main power is OFF while the power from the backup battery is not available or
the battery is not connected, the “After AC Power ON” setting is switched to “Auto”.
After pressing the power switch and starting the system, you can configure the “After ACPower ON” setting but because the power from the backup battery is not available, thesetting is automatically switched back to “Auto” when you disconnect the power cord.
(See “5.6 BIOS Setup”.)
・The purpose of the clock displayed on the BIOS setup menu screen is not to show thecorrect time and date but to configure the time and date. Because of this, the datedisplayed on the screen does not change when the actual date changes. If the actual datechanges during setup, you must update the date setting. (See “5.6 BIOS Setup”.)
・When the setup menu is used, the clock display may sometimes show a delay. After you
finish the setup menu, make sure you confirm the clock is correct. (See “5.6 BIOS
Setup”.)

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12. MAINTENANCE SERVICES<Specifications>・Microsoft® Windows®, device drivers, and commercially available application software
may not be able to be modified directly as a counter measure for a particular failure.
Instead, the Manufacturer may offer a work-around as a counter measure.
・If you add new commercially available hardware to the equipment without notice to the
Manufacturer, the equipment as a whole will lose eligibility for warranty.
・The components used for the equipment cannot be disassembled and investigated.
・The price of this equipment does not cover maintenance and support. When you order theequipment, you must clarify the desired maintenance support level in the maintenancecontract and make the required payment for the maintenance fee defined by the
maintenance support level.

13. WINDOWS® SETTINGS(1) Applying a Hotfix and Other Updates<Specification>
・If you need to apply a hotfix, Windows Update, or the latest service pack, do it on yourown responsibility. You must thoroughly check the system operation and evaluate how thesystem is affected by applying the hotfix, Windows Update, or service pack.
(2) Power Options<Required actions>・Do not change the factory default setting, "HF-W Power Settings", for the power plan.
Furthermore, do not change "Turn off hard disk after" setting from "0". If you want toconfirm the current setting for power plan and "Turn off hard disk after" setting, follow
the procedure below. (The display image assumes Windows® 10 but it is similar underother OS.)

C-13

⚫

Confirmation procedure of the current power plan settings
1. Open Control Panel and click System and Security.
2. Click Power Options.
3. Power Options window appears.
・Confirm that HF-W Power Settings radio button is selected under Preferredplans.

C-14

⚫

Confirmation procedure of "Turn off hard disk after" setting
1. Following the confirmation procedure of the current power plan settings,
click Change plan settings at HF-W Power Settings.

2. Edit Plan Settings window appears.
・Click Change advanced power settings.

C-15

3. Advanced setting tab of Power Options appears.
・Confirm that Turn off hard disk after setting is "0".

⚫

When you change the settings from factory default setting, restore the factory default
setting following the procedure below.
1. Open Control Panel and click System and Security.
2. Click Power Options.
3. Power Options window appears.
・Confirm that HF-W Power Settings radio button is selected under Preferredplans.

C-16

4. Edit Plan Settings window appears.
・Click Restore default settings for this plan.

5. Power Options window appears.
・Click Yes.

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CONTENTS
PREFACE .................................................................................................................... i
IMPORTANT NOTIFICATIONS ............................................................................ iii
SAFETY INSTRUCTIONS ............................................................................ S-1
PRECAUTIONS ..................................................................................................... C-1
1. PRECAUTIONS ABOUT THE EQUIPMENT ....................................................................... C-1
2. NETWORK ............................................................................................................................... C-6
3. DISPLAY SCREEN ................................................................................................................. C-7
4. HARD DISKS DRIVES (HDDs) / SOLID STATE DRIVES (SSDs) ..................................... C-8
5. DVDs ........................................................................................................................................ C-9
6. USB DEVICE ......................................................................................................................... C-11
7. EXTENSION BOARDS ......................................................................................................... C-11
8. RACK-MOUNTING METAL FITTINGS ............................................................................. C-12
9. LITHIUM BATTERIES ......................................................................................................... C-12
10. THE OPTICAL MOUSE ...................................................................................................... C-12
11. BIOS SETTINGS .................................................................................................................. C-12
12. MAINTENANCE SERVICES ............................................................................................. C-13
13. WINDOWS® SETTINGS .................................................................................................... C-13

CHAPTER 1 GETTING STARTED .................................................................... 1-1
1.1 Scope .................................................................................................................................... 1-1
1.2 Installing an Extension Board .............................................................................................. 1-1
1.3 Role of an Operator .............................................................................................................. 1-1
1.4 Work Flow ........................................................................................................................... 1-3
1.5 Name and Function of Each Part ......................................................................................... 1-4
1.6 Installation Environment .................................................................................................... 1-13
1.6.1 Environment ................................................................................................................ 1-13
1.6.2 Installation ................................................................................................................... 1-14
1.7 Hardware connection ......................................................................................................... 1-19
1.8 Power cord ......................................................................................................................... 1-22

CHAPTER 2 OPERATION ................................................................................. 2-1
2.1 Before Turning On the Power .............................................................................................. 2-1
2.2 Starting the Equipment ......................................................................................................... 2-2
2.3 Shutting Down the Equipment ............................................................................................. 2-3
2.4 Power Shutdown .................................................................................................................. 2-4
2.5 Emergency Shutdown .......................................................................................................... 2-4
2.6 DVD drive ............................................................................................................................ 2-5
2.6.1 Inserting an Optical disc .............................................................................................. 2-6
2.6.2 Ejecting an Optical disc ................................................................................................. 2-6
2.7 Controlling the Power Using the LAN ................................................................................ 2-7
2.7.1 Enabling the WOL (Wake ON LAN) function .............................................................. 2-7
2.7.2 Turning on the power using the LAN ............................................................................ 2-9
iv

2.8 Setting Up the LAN Interface ............................................................................................ 2-11
2.9 Setting Up the Screen ......................................................................................................... 2-23

CHAPTER 3 SETUP ............................................................................................ 3-1
3.1 Setup Procedure when you turn on the power for the first time ............................................ 3-1
3.1.1 Setting up Windows® 10 2019 LTSC ........................................................................... 3-1
3.1.2 Setting up Windows® 10 2021 LTSC ........................................................................... 3-6
3.1.3 Setting up Windows Server® 2019 ............................................................................. 3-11
3.1.4 Setting up Windows Server® 2022 ............................................................................. 3-15
3.2 Configuring Basic Settings after OS Setup ........................................................................ 3-19
3.2.1 Basic Settings for Windows® 10 and Windows Server® ............................................. 3-19

CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING ....................... 4-1
4.1 Event Log Entries during Setup ........................................................................................... 4-1
4.2 Event Log Entries While the OS is Running ....................................................................... 4-2
4.3 Scheduled Functions by Default .......................................................................................... 4-4
4.4 Security Enhancement Function ............................................................................................ 4-8
4.5 Factory-Shipped Network Settings ...................................................................................... 4-8
4.6 Product Activation in Windows® 10 ................................................................................... 4-9
4.7 If Mouse Operations Do Not Work on the Sign-in Screen .................................................. 4-9
4.8 Display of Device Manager ............................................................................................... 4-10
4.9 Increased memory usage during OS operation ................................................................ 4-11
4.10 Installation failure for Japanese input feature .................................................................. 4-12

CHAPTER 5 SPECIFICATIONS ........................................................................ 5-1
5.1 Equipment Specifications .................................................................................................... 5-1
5.2 Memory Space ..................................................................................................................... 5-7
5.3 I/O Space .............................................................................................................................. 5-8
5.4 Interrupts list ........................................................................................................................ 5-9
5.5 Serial Port Settings ............................................................................................................. 5-10
5.6 BIOS Setup ........................................................................................................................ 5-11
5.7 Boot Menu .......................................................................................................................... 5-16
5.8 Hardware System Clock ..................................................................................................... 5-17
5.9 Interface Specifications ...................................................................................................... 5-18
5.9.1 Connector specifications .............................................................................................. 5-18
5.9.2 External control specifications .................................................................................... 5-23
5.9.3 External interface cable length specifications ............................................................. 5-27

CHAPTER 6 CHECKUP AND MAINTENANCE ............................................. 6-1
6.1 Daily Checkup ...................................................................................................................... 6-1
6.2 Periodic Checkup ................................................................................................................. 6-4
6.3 Installing and Removing Components ................................................................................. 6-5
6.3.1 Types and locations of installed components ................................................................ 6-5
6.3.2 Before installing or removing components...................................................................... 6-6
6.3.3 Installing and removing the cover of the equipment ..................................................... 6-7
6.3.4 Installing and removing an extension board .................................................................. 6-8v

6.3.5 Installing and removing a main memory ..................................................................... 6-12
6.3.6 Installing and removing an HDD or SSD .................................................................... 6-15
6.3.7 Installing and removing a DVD drive ......................................................................... 6-18
6.3.8 Attaching and removing rack-mounting metal fittings (option) .................................. 6-20
6.3.9 Attaching and removing rubber feet ............................................................................ 6-22
6.3.10 Replacing a dust filter ................................................................................................ 6-24
6.4 Installing and removing a lithium battery .......................................................................... 6-25
6.5 Enabling the Remote Power On Function .......................................................................... 6-27

CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING
A RECOVERY DVD .................................................................... 7-1
7.1 Overview of Restoration Procedure ....................................................................................... 7-1
7.2 Preparation ........................................................................................................................... 7-2
7.3 Restoring the System Drive Back to the Factory-Shipped Condition ................................. 7-3
7.3.1 Procedure for restoring the system drive back to the factory-shipped condition .......... 7-3
7.3.2 Errors generated during a restoration process and their corrective actions ................. 7-11

CHAPTER 8 MAINTENANCE OPERATIONS ................................................. 8-1
8.1 Overview .............................................................................................................................. 8-1
8.2 Collecting a Memory Dump ................................................................................................ 8-6
8.2.1 Memory Dump Confirmation Messages ....................................................................... 8-8
8.2.2 Configuring the settings related to a memory dump ..................................................... 8-9
8.3 Startup Suppression on Serious Failure Detection ............................................................... 8-11
8.4 Maintenance Operation Commands ................................................................................... 8-12
8.4.1 Log information collection command (logsave) .......................................................... 8-13
8.4.2 Memory dump file copy command (mdump) .............................................................. 8-15
8.4.3 Disk area allocation command for saving a memory dump (createdmp) .................... 8-17
8.4.4 RAS information display command (getrasinfo) ......................................................... 8-19

CHAPTER 9 TROUBLESHOOTING ................................................................. 9-1
9.1 List of Problems ................................................................................................................... 9-1
9.1.1 Problems that occur before the OS startup .................................................................... 9-1
9.1.2 Problems that occur after the OS startup ....................................................................... 9-2
9.2 Countermeasures .................................................................................................................. 9-3
9.2.1 Problems that occur before the OS startup .................................................................... 9-3
9.2.2 Problems that occur after the OS startup ....................................................................... 9-7
9.3 STOP Error Codes ............................................................................................................. 9-20
9.4 Event Log ........................................................................................................................... 9-22
9.5 Checking the System Load by Using Performance Monitor ............................................. 9-27
9.6 Digital LED for Status indication ...................................................................................... 9-31
9.6.1 POST messages ........................................................................................................... 9-31
9.6.2 Displaying a hardware status code .............................................................................. 9-33

CHAPTER 10 RAID1 ........................................................................................ 10-1
10.1 What is the RAID1 ........................................................................................................... 10-1
10.2 Setup ................................................................................................................................. 10-3vi

10.2.1 Overview of setup ...................................................................................................... 10-3
10.2.2 Setting Up a New RAID1 .......................................................................................... 10-3
10.3 Checking the Status of the RAID1 ................................................................................... 10-4
10.3.1 Checking by the Status Lamps .................................................................................. 10-4
10.3.2 Checking by the Hardware Status Window ............................................................... 10-5
10.4 Recovery from failure ...................................................................................................... 10-6
10.4.1 Detecting a failure ...................................................................................................... 10-6
10.4.2 Recovery from a failure in one Drive ........................................................................ 10-7
10.4.3 Recovery from Failure in Both Drives .................................................................... 10-14
10.5 Preventive Maintenance ................................................................................................... 10-15
10.5.1 Creating a Backup Drive ......................................................................................... 10-15
10.5.2 Recovery Using a Backup Drive ............................................................................. 10-16
10.5.3 Performing Periodical Drive Replacement .............................................................. 10-17

APPENDIX HANDLING REPLACEABLE COMPONENTS .......................... A-1

vii

FIGURES
Figure 1-1 Name of Each Part (Front View) .............................................................................. 1-5
Figure 1-2 Name of Each Part (Rear View) ............................................................................... 1-6
Figure 1-3 Physical Configuration Inside Equipment ................................................................ 1-7
Figure 1-4 Operation and Service Clearance (Top View) ....................................................... 1-15
Figure 1-5 Installation Clearance ............................................................................................. 1-15
Figure 1-6 Exterior View (Horizontal Installation on the Desktop) ........................................ 1-16
Figure 1-7 Exterior View (Rack Mount) .................................................................................. 1-16
Figure 1-8 Exterior View (Vertical Installation) ...................................................................... 1-18
Figure 1-9 Hardware Connection ............................................................................................. 1-20
Figure 2-1 DVD Drive (Front View) ......................................................................................... 2-6
Figure 6-1 Types and Locations of Installed Components ........................................................ 6-5
Figure 6-2 Removing the Cover of the Equipment .................................................................... 6-7
Figure 6-3 Installing an extension board .................................................................................. 6-11
Figure 6-4 Removing the SATA cables ................................................................................... 6-13
Figure 6-5 Installing a main memory ....................................................................................... 6-14
Figure 6-6 Opening the front cover .......................................................................................... 6-16
Figure 6-7 Removing an HDD or SSD .................................................................................... 6-16
Figure 6-8 Removing a Drive bay 3 HDD or SSD .................................................................. 6-17
Figure 6-9 Removing a DVD cover ......................................................................................... 6-18
Figure 6-10 Removing the screw fixing the DVD drive .......................................................... 6-19
Figure 6-11 Removing the DVD drive .................................................................................... 6-19
Figure 6-12 Attaching Rack-Mounting Metal Fittings ............................................................ 6-21
Figure 6-13 Removing a Rubber Foot ..................................................................................... 6-22
Figure 6-14 Removing cover screws ....................................................................................... 6-23
Figure 6-15 Replacing a dust filter .......................................................................................... 6-24
Figure 6-16 Removing a lithium battery .................................................................................. 6-26
Figure 6-17 Removing a Jumper Socket .................................................................................. 6-28
Figure 10-1 HDD/SSD status lamp .......................................................................................... 10-4

viii

TABLES
Table 1-1
Table 1-2
Table 1-3
Table 1-4
Table 2-1
Table 4-1
Table 4-2

Function of Each Part ................................................................................................ 1-8
Environment ............................................................................................................ 1-13
Dimension, Service Clearance, and Installation Clearance ..................................... 1-15
Power Cord and Plug Identification ........................................................................ 1-23
Specification of the LAN setting ............................................................................. 2-11
Error / Warning Eventlog (During the OS setup) ...................................................... 4-1
Error / Warning Eventlog (While Windows® 10 and Windows Server® running) (1/2)..................................................................................................................................... 4-2
Table 4-3 Error / Warning Eventlog (While Windows® 10 and Windows Server® running) (2/2)..................................................................................................................................... 4-3
Table 5-1 Common specifications list ....................................................................................... 5-1
Table 5-2 Individual specifications list ...................................................................................... 5-3
Table 5-3 OS type list ................................................................................................................ 5-4
Table 5-4 Accessories list .......................................................................................................... 5-4
Table 5-5 Option specifications ................................................................................................. 5-4
Table 5-6 Supported resolutions list .......................................................................................... 5-5
Table 5-7 Main memory constitution list ................................................................................... 5-5
Table 5-8 Optional LAN adapter specifications list .................................................................. 5-5
Table 5-9 Maximum current specifications ............................................................................... 5-6
Table 5-10 Maximum current specifications by function .......................................................... 5-6
Table 5-11 I/O Space list ........................................................................................................... 5-8
Table 5-12 Interrupts list ............................................................................................................ 5-9
Table 5-13 Interrupts list (IRQ assignment when the APIC is disabled) ................................. 5-10
Table 5-14 Serial port default settings ..................................................................................... 5-10
Table 5-15 BIOS Setup menu operation key ........................................................................... 5-11
Table 5-16 BIOS Setup menu list ............................................................................................ 5-12
Table 5-17 Boot menu operation key ....................................................................................... 5-16
Table 5-18 Boot menu list ........................................................................................................ 5-16
Table 5-19 Hardware System Clock Specification .................................................................. 5-17
Table 5-20 External control I/O port specifications ................................................................. 5-23
Table 5-21 List of external control I/O signals ........................................................................ 5-24
Table 5-22 External interface cable length specifications ....................................................... 5-27
Table 6-1 Periodic Checkup ....................................................................................................... 6-4
Table 6-2 Extension boards list .................................................................................................. 6-9
Table 6-3 Main memory combination list ................................................................................ 6-14
Table 6-4 Remote Power On setting ........................................................................................ 6-27
Table 7-1 List of errors of the recovery operation ................................................................... 7-11
Table 8-1 RAS features overview .............................................................................................. 8-1
Table 8-2 Error That Trigger a Memory Dump .............................................................................. 8-6
Table 8-3 Maintenance Operation Commands ........................................................................ 8-12
Table 8-4 Information Saved by logsave ................................................................................. 8-13
Table 8-5 Error Messages of the logsave Command ............................................................... 8-14
Table 8-6 Error Messages of the mdump Command ............................................................... 8-16
Table 8-7 Error Messages of the createdmp Command ........................................................... 8-18

ix

Table 8-8 Information Displayed by the getrasinfo Command ............................................... 8-19
Table 8-9 Error Messages of the getrasinfo Command ........................................................... 8-28
Table 9-1 STOP Error Codes ................................................................................................... 9-20
Table 9-2 Action list for STOP Error Code 0x80 .................................................................... 9-21
Table 9-3 Event Log Entries Unique to the Equipment ........................................................... 9-23
Table 9-4 Performance Counters Related to the Performance of the Equipment .................... 9-29
Table 9-5 POST Codes and Stop Factor/Action ...................................................................... 9-31
Table 9-6 Hardware Status Code and Cause/Action ................................................................ 9-33
Table 10-1 Action list of when the RAID detected failure ...................................................... 10-6x

CHAPTER 1 GETTING STARTED
1.1 ScopeThis manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER
HF-W7500 MODEL 65/60 and contains information about the operation and maintenance ofvarious devices necessary for their routine use.
After you unpack, go through the “delivered items list” to confirm all the items have beendelivered and no items are missing or damaged. If there are missing or damaged items,
contact our sales representative.
For information about RAS features, refer to the following manuals.
・ HF-W7500 MODEL 65/60 RAS FEATURES MANUAL (manual number WIN-63-0101)
1.2 Installing an Extension Board
You can install an extension board supplied by the user in this equipment.
For information about the installation procedure and the limitations of an extension board,
see “6.3.4 Installing and removing an extension board”.
1.3 Role of an Operator
In order to use this equipment in good working order for a long period of time, an operator
must take care of the following items.
(1) Setting up consumable items(a) When you set up a consumable item (such as an HDD or SSD, or a dust filter), follow thedevice operating procedure shown in the respective chapters.
(2) Consideration for the characteristics of the equipment(a) See “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT” and takenecessary actions considering the characteristics of the equipment.
(b) The instructions described in this manual are the basics of the procedures you need tofollow when you use the equipment. Make sure you follow these instructions.
(c) For information about how to use the equipment, how to clean the equipment, and so on,
see the respective chapters.

1-1

(3) Keep this equipment in good condition
When you use this equipment, an operator must take care of the following items.
(a) Backing up files
See “PRECAUTIONS 4. HARD DISKS DRIVES (HDDs) / SOLID STATEDRIVES(SSDs) (2) Backing Up Files”.
(b) Power cord and shutting down the power
See “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(4) POWER SUPPLY”.
(4) Maintenance of this equipment(a) For information about maintenance, see “6.1 Daily Checkup” and “6.2 Periodic
Checkup”.

1-2

1.4 Work Flow
The following provides the work flow required until the equipment is turned on.
UnpackInstallextension boards

In case of installing an extension board,
see “6.3.4 Installing and removing an extension board.”

Install this equipment

See “1.6 Installation Environment.”

Connect hardware

See “1.7 Hardware connection.”

Turn on the power

See “2.1 Before Turning On the Power.”

1-3

1.5

Name and Function of Each PartWARNING
Warning about the power supply unit (hazardous voltage)
Do not remove, disassemble, or modify the power supply unit. If you do, serious
personal injury or death may result due to an electric shock.

CAUTION
Cautions about the fans (rotating objects)
Only maintenance personnel are allowed to remove a fan. If you remove a fan
yourself, your hand or objects may be caught by the rotating part of the operating
fan and personal injury may result.

NOTICE● Before you move this equipment, make sure you shut down the OS, disconnect
the plug of the power cord from the outlet, and wait for at least one minute. If
you do not, the HDDs and other devices may fail.
● When using a USB port, check the orientation of the USB connector, and theninsert the connector slowly. Otherwise, the USB port may be damaged.
● Do not remove or insert a USB device during online operation (system
operation) because that may affect currently running applications.
● If you insert or access an Optical disc, the system load may increase andrunning applications may be affected. Do not insert or access an Optical discduring online operation (system operation).

1-4

●

Display and User Input Sections(1) Front viewThe dimensions do notinclude rubber feet.

150mm

450mm

400mm

Procedure for opening the protective cover[1] Lift up the tab of the protective cover

Power switch(*1)[2] Pull the cover toward you[3] Open the cover

Digital LED for
Status indication
Status lamp

Equipment

Alarm lamp
Drive access
lamp

[1]
Protective
cover

[2]

Standby lamp
[3]

HDD2/SSD2 statuslamp (*3)

Top View

HDD1/SSD1 statuslamp (*3)(*1) Protective covers are attached to the power switch.
Do not pull the protective cover with excessive
force. Doing so might cause the cover to come off.

Reset switch(*2)(*2) Press the reset switch by inserting an eject pin.
If an eject pin is not available, use a pin that fits thehole of the reset switch instead.

Front USB2.0
ports(*3) The D model is displayed as HDD,
and the V model is displayed as SSD.

Figure 1-1 Name of Each Part (Front View)

1-5(2) Rear viewUSB3.0 port (2 ports)

DVI-D port B
Serial port (COM2) (*5)

Serial port (COM1)

External contacts port (EXT) (*5)

Main power switch

AC inlet

DisplayPort (*1)

Audio port
Upper: LINE IN
Lower: LINE OUT

DVI-D port A

Extension slots (From left to right)

ACT/LINK lamp

Slot1: PCI Express x4 (*2) (*3)

Communication speed lamp

Slot2: PCI Express x4
Slot3: PCI Express x4

LAN port
Left: LAN1
Right: LAN2

Slot4: PCI Express x16
Slot5: PCI Express x1 (*4)

USB3.0 port
(4 ports)

Slot6: PCI
Slot7: PCI
Slot1：PCI Express x4 (*2)(*1) If a display unit connected with DisplayPort is turned off, the display cannot be detected.
(*2) This slot cannot be used because the RAID board is installed.
(*3) The internal connection is PCI Express x4, but the connector shape is PCI Express x8.
(*4) The internal connection is PCI Express x1, but the connector shape is PCI Express x4.
(*5) Serial port (COM2) and External contact port (EXT) are optional ports.

Figure 1-2 Name of Each Part (Rear View)

1-6(3) Physical configuration inside the equipment

PS fanPower supply unit

Motherboard

DVD drive
Front fan 2(installed inside the equipment)

Drive bay 2

Front fan 1(installed inside the equipment)

Figure 1-3

Drive bay 1

Physical Configuration Inside Equipment

1-7Table 1-1
Name
Power switch (POWER)

Reset switch (RESET)

Function of Each Part (1/5)

Function
When you press this switch, the power is turned on. When you press theswitch for four seconds or more, the power is turned off and the system
goes into standby mode (for emergencies only).
Use this switch to perform a hardware reset (restarting the equipment).
If you press the switch while the OS is running, a memory dump is
performed. If you press the switch again after the memory dump is
performed, a hardware reset is carried out.

Status lamp (STATUS)
Lamp
StatusLit in green The equipment is in operation (RUN status)
Lit in red The equipment is not in operation (STOP status)• The equipment is in the middle of startup.
• After the shutdown starts or during error stop.
• The equipment has stopped abnormally due to anerror• RAS software is not installed.
OffThe main power is off / The system is in standby mode.
Alarm lamp (ALARM)

Drive access lamp
(DRIVE)
Standby lamp (STBY)HDD/SSD status lamp
HDD1/SSD1 STATUS：
For drive bay 1
HDD2/SSD2 STATUS：
For drive bay 2

This lamp is lit in red if one of the following abnormalities is detected.
• A fan inside the equipment stops.
• Abnormal temperature inside the equipment.
• Failure in one of the mirrored drives.
This lamp is lit in green while an HDD, SSD or DVD drive is being
accessed.
Lamp
Lit inorangeOff

Status
The equipment is in standby mode. (Only the auxiliary
power is on.)The power is shut down or the equipment is inoperation.

Lamp
OFF (Both)
ON (Either
one)
Flashing(Either one)Flashed inred (Both)StatusBoth HDD or SSD are working properly.
One HDD or SSD has an error. (The power of the HDD
or SSD with an error is Off.)
Rebuild (copy) is ongoing. (Only the lamp of the copy
destination HDD or SSD flashes.)
Both HDDs or SSDs have errors.

1-8

Table 1-1
Name
AC inletPower supply
Main power switch
Audio port (LINE IN)
Audio port (LINE OUT)
Serial port (COM1)(9 pins: RS-232C)
Serial port (COM2)(9 pins: RS-232C)(optional)
RAS external contact port
(25 pins: EXT)
(optional)
DVI-D port (Port A)
DVI-D port (Port B)
DisplayPort
PCI Express x4 bus slot
(Slot 1)PCI Express x4 bus slot
(Slot 2) (Slot 3)
PCI Express x16 bus slot
(Slot 4)PCI Express x1 bus slot
(Slot 5)
PCI bus slot
(Slot 6) (Slot 7)
USB port (USB3.0)
USB port (USB2.0)

Function of Each Part (2/5)

Function
Used for connecting a power cord.
A power supply module with a wide-range input voltage (100 to 240
VAC).
If you press the switch to the 1 position, the power is supplied. If you press
the switch to the 0 position, the power is shut down.
An audio line input.
An audio line output.
Connects a device such as a modem that uses a serial interface.
(See “5.9.1 Connector specifications”.)
Connects a device such as a modem that uses a serial interface.
(See “5.9.1 Connector specifications”.)
A connector for connecting external contacts. (See “5.9.1 Connector
specifications”.)
Connects the cable from the digital interface of a display. (See “5.9.1
Connector specifications”.)
Connects the cable from the digital interface of a display. (See “5.9.1
Connector specifications”.)
Connects the cable from the digital interface of a display. (See “5.9.1
Connector specifications”.)
The internal connection is PCI Express x4, but the connector shape is PCI
Express x8. However, Slot 1 cannot be used because the RAID board isinstalled.
Used as a slot to insert a PCI Express x4 board.
Used as a slot to insert a PCI Express x16 board.
The internal connection is PCI Express x1, but the connector shape is PCI
Express x4.
Used as a slot to insert a PCI board.
Used to connect a device that uses a USB interface.
Used to connect a device that uses a USB interface.

1-9

Table 1-1

Function of Each Part (3/5)

Name

Function
LAN port
You can connect a LAN cable to a LAN port. (See “5.9.1 Connector(1000BASE-T/100BASE-TX/ specification”.)
10BASE-T)⚫ Onboard LAN
Communication speed lamp

ACT/LINK lamp

ACT/LINK lamp
Lamp
StatusLit in green A link is established.
Both the equipment and the remote device are powered
up and the connection over the twisted-pair Ethernet
cable is stable.
OffNo link is established.
• The equipment is not physically connected to the
network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable isnot stable.
• The driver settings have some errors.
Blinking in Network data is being transmitted or received.
green
The blink interval changes depending on the traffic on
the network.
Communication speed lamp
Lamp
StatusLit inThe link is established at 1000 Mbps.
orangeLit in green The link is established at 100 Mbps.
OffThe link is established at 10 Mbps. Or no link isestablished.

1-10

Table 1-1
Name
LAN port(1000BASE-T/100BASE-TX/
10BASE-T)

Function of Each Part (4/5)

Function⚫ Option LAN adaptor (HJ-F7560-20/HJ-F7560-25)
ACT/LINK lamp

Communication speed lamp

ACT/LINK lamp
Lamp
StatusLit in green A link is established.
Both the equipment and the remote device are powered
up and the connection over the twisted-pair Ethernet
cable is stable.
OffNo link is established.
• The equipment is not physically connected to the
network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable isnot stable.
• The driver settings have some errors.
Blinking in Network data is being transmitted or received.
green
The blink interval changes depending on the traffic on
the network.
Communication speed lamp
StatusThe link is established at 1000 Mbps.

Lamp
Lit inorangeLit in green The link is established at 100 Mbps.
OffThe link is established at 10 Mbps. Or no link isestablished.
(NOTE1) The locations of ACT/LINK lamp and communication speed lamp differ between the optional
LAN adapter and onboard LAN.
(NOTE2) HJ-F7560-20/HJ-F7560-25 has two LAN ports. If you look from back side this equipment on
horizontal installation, the A port is upper side and the B port is lower side.

1-11

Table 1-1

Function of Each Part (5/5)

Name

Function

Digital LED for
Status indication

Various states of this equipment are indicated as a two-digit code inhexadecimal and the states of the status indication LEDs.
The Digital LED for Status indication and the status indication LEDs may
remain lit even after the equipment is shut down or put into standby mode.
This condition remains until the power is turned on again.
Status indication LEDs
[1] Hardware status (Red)[2] Application status (Green)[3] BIOS status (Orange)

①

②

③

Status indication LEDs

(For information about how to display arbitrary status data on the DigitalLED for Status indication from a user application, refer to the “HF-W7500
Model 65/60 RAS FEATURES MANUAL（WIN-63-0101）”.)< NOTE >・ For information about the precautions for USB devices,
see “PRECAUTIONS 6. USB DEVICES”.

1-12

1.6 Installation Environment
1.6.1 Environment

CAUTION
If you keep at high temperature this equipment, do not touch bare hands.
Otherwise you may result burns.

When this equipment is used, it must be used in the following environment.
Table 1-2

Environment

Item
Ambient temperature (Operation)
Ambient temperature (Storage)
Temperature gradient
Humidity
Humidity gradient
Dust (*1)

Requirement
5 to 40℃-10 to 60℃±10 K/h or less
20 to 80%RH (non-condensing)± 10% RH/h or lessNo heavy dust
(0.3 mg/m3 or less (JEITA IT-1004B classB))
Corrosive gas
None
JEITA IT-1004B class A (Temperature 25℃,
Humidity 50% RH)(*2)
Vibration resistance
5.9 m/s2 (10 Hz, 5 s, except the DVD drive)
Shock resistanceOperation: 19.6 m/s2 (while not powered on: 98 m/s2)
Power voltage
100 to 240 VAC ± 10%
Power frequency
50/60 Hz ± 3 Hz
Power supply noise
2.0 kV (fast transient / burst wave)
Electrostatic noise contact discharge 4 kV (Air: 8 kV)
Insulation resistance
500 VDC, 20 MΩ
Dielectric strength
1.5 kVAC, one minuteTransient power fault
20 ms or lessAltitudeLess than 1000 m(*1) This equipment cannot be used in the environment where conductive dust or the like isfloating.
(*2) JEITA：Japan Electronics and Information Technology Industries Association< NOTE >・ For information about the precautions for the environment, see“PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(5) INSTALLATION ENVIRONMENT”.

1-13

1.6.2 Installation

WARNING⚫ The power cord that comes with the equipment is rated at the input voltage of

125 VAC. When using this equipment at over 125 VAC, prepare the power cord
fitting input voltage and inspect the safeness of this equipment enough.
⚫ When you connect the plug of the power cord to an outlet, make sure you use
an outlet with a ground terminal (ground pole) that is properly grounded. In
addition, you must install and use an earth leakage circuit breaker.
If you do not take these measures, that may result in a fire or an electric shock.
⚫ Do not use a two-prong plug without a ground pole because that may result inan electric shock or failure of the equipment.

CAUTION
Falling or dropping of the Equipment vertically placed on the desktop may cause
injury. Be sure to attach the vertical stand accompanying the Equipment andplace the Equipment with the vertical stand on a level surface.

NOTICE⚫ Before you move this equipment, make sure you shut down the OS, disconnect

the plug of the power cord from the outlet, and wait for at least one minute.
If you do not, the HDDs and other devices may fail.
⚫ When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered). If
you use other container or packing materials, that may damage the equipment.
⚫ Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.

< NOTE >・For information about the precautions for concerning installation requirements,
see “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT (5)INSTALLATION ENVIRONMENT”.

1-14

Table 1-3

Dimension, Service Clearance, and Installation Clearance
Operation andservice clearance (mm)
Front
Rear
Left
Right
500
600
200
200

Dimension (mm)Height Width
150
400

Depth
450

Installation clearance (mm)
Front
50

Rear
100

Left
10

Right
10

・When you operate the equipment or do maintenance work, provide sufficient clearance
as shown in Figure 1-1.
・The equipment is air-cooled by fans. The intake holes are on the front and the exhaustholes are on the rear. Make sure the air flow is not blocked. Especially, leave sufficient
clearance in the front (50 mm) and in the rear (100mm). (This includes clearance required
for routing cable connectors for the rear side.)

500 mm

200 mm

200 mmFront side

Rear side

600 mmFigure 1-4

10 mm

Operation and Service Clearance (Top View)

10 mm

50 mm

10 mm

Front side

10 mm

Front side

Rear side

Rear side

100 mm

100 mmHorizontal Installation (Top View)

Figure 1-5

50 mm

Vertical Installation (Top View)

Installation Clearance

1-15

(a) Horizontal Installation
Place a non-slip mat between the equipment and the desktop to secure the equipment.

150mm

6.0mm

Non-slip mat

Figure 1-6

Exterior View (Horizontal Installation on the Desktop)(b) Rack mount・For information about how to attach and remove rack-mounting metal fittings, see“6.3.8 Attaching and removing rack-mounting metal fittings (option)”.
・For information about how to remove rubber feet, see “6.3.9 Attaching and removing
rubber feet”.

480mm
465mm (*1)

144mm
100mm
(*1) (*2)

Shelf board (*3)(*1) Distance between the hole centers.
(*2) This size is based on JIS of the rack-mounting metal fitting. For EIA, the size is 101.6mm.
(*3) When you mount the equipment on a rack mount, we recommend that you use acombination of rack-mounting metal fittings, a shelf board for a rack mount, and slide rails
for safety reasons.
Figure 1-7

Exterior View (Rack Mount)
1-16

• When mounting the equipment inside a rack, fully address the concerns below. For the rack
mounting metal fittings, see Subsection 1.6.2 Installation (b), “Rack mount.”• Elevated Operating Ambient: If installed in a closed or multi-unit rack assembly, the operating
ambient temperature of the rack environment may be greater than room ambient. Therefore,
consideration must be given to installing the equipment in an environment compatible with the
maximum ambient temperature specified in Subsection 1.6.1 Environment.
• Reduced Air Flow: Installation of the equipment in a rack must be such that the amount of air
flow required for safe operation of the equipment is not compromised.
• Mechanical Loading: Mounting of the equipment in the rack must be such that a hazardous
condition is not achieved due to uneven mechanical loading.
• Circuit Overloading: Consideration must be given to the connection of the equipment to the
supply circuit and the effect that overloading of the circuits might have on overcurrent
protection and supply wiring. Appropriate consideration of equipment nameplate ratings must
be used when addressing this concern.
• Reliable Earthing: Reliable earthing of rack-mounted equipment must be maintained.
Particular attention must be given to supply connections other than direct connections to thebranch circuit (e.g., use of power strips).

1-17

(c) Vertical Installation
・When you install the equipment vertically, the status display lamps must come at theupper side and make sure the equipment is placed so it does not fall.
・When you mount the equipment vertically, prepare a mounting metal fitting as shown in the
figure below and use it to secure the equipment.
・The mounting metal fitting for vertical installation must be secured to a mounting chassis or
rack with casters using set screws at both the upper and lower positions.
・For information about how to remove rubber feet, see “6.3.9 Attaching and removing
rubber feet”.

Four M4 screws

The bottom of the equipment

150mm or more

Mounting Metal Fitting for Vertical Installation
Use a steel plate.
The thickness must be 3mm or more.

301mm

74.5mmFour M4 (acceptable depth is 8 mm or less)

Front side

367mm

Figure 1-8

Exterior View (Vertical Installation)

CAUTION
Falling or dropping of the Equipment vertically placed on the desktop may cause
injury. Be sure to attach the vertical stand accompanying the Equipment andplace the Equipment with the vertical stand on a level surface.

1-18

1.7 Hardware connection

WARNING⚫ Do not apply a heavy load on the cables connected to equipment while theequipment is operating. Use of the equipment with a load applied to the cables
might cause smoke or fire.

NOTICE⚫ Do not route the interface cables, etc. (including cables for other devices suchas a PC) near the power cord. If you do, a failure or malfunction of theequipment may result.
⚫ Do not connect or disconnect an interface cable while the power for thisequipment or for the remote device is on. If you do, failure of the equipment
may result due to a short circuit between the power supply and the ground.
When an interface cable comes off while the power for the equipment is on,
shut down the OS and disconnect the power cord from the outlet.
Disconnecting the power cord from the outlet without shutting down the OS
might destroy the internal files.
⚫ When you connect a cable for external contacts, make sure you connect thecable to a connector for the external contacts (EXT). It is possible that a
voltage as high as 40 VDC can be applied to the cable through a relay load.
If you connect the cable to the wrong connector, that may cause failure of theequipment.
⚫ When connecting an external device to the equipment, make sure you use thecorrect types of connectors and connect them in the correct orientation.
Ignoring this instruction might result in malfunction due to damaged
connectors.

Before you connect hardware, carefully read SAFETY INSTRUCTIONS in this document andfully understand the contents.

1-19

Connect hardware based on the connection example shown in the figure below.
Connect the display, keyboard, and mouse to this equipment and then insert the plug of thepower cord into an outlet.
(the equipment connection side)
Power cord for this equipment
Cable tie mount (tie anchor)(for USB cables)

Display
power cord

Display(*1)

Display interface cable (*2)
Mouse interface cable (*2) (*3)
Keyboard interface cable (*2) (*3)
Mouse
Cable clamp(for power cord)

Keyboard

Figure 1-9

Hardware Connection(*1) For information about the naming of the user input module and how to operate and adjust thedevice, refer to the user’s manual that comes with the device.
(*2) For information about the length of each connection cable, see “5.9.3 External interface cable
length specifications”. The mouse and keyboard connection cables must be directly connectedto this equipment. Do not use extension cables for them. If you use extension cables, themouse or keyboard may not work properly.
(*3) When you connect USB devices to the USB connectors, pay attention to the orientation of theconnector. In addition, in the USB port, a USB cable may fall out from the connector by theunexpected contact because there is not the locking mechanism of the connector in a standard.
When you install this equipment, fix USB cables if it is necessary.
(NOTE) In order to conformity the EMC standards (VCCI, FCC, CE), use shielded cables for theinterface cables (display interface cable, keyboard interface cable, and mouse interface cable)
connected to the equipment.
1-20

⚫ Connecting to an outlet
Fully and securely insert the plug of the power cord of this equipment into an outlet witha grounding pole that is properly grounded. (*1)

Make sure you use a power cord with a2-pole plug with a grounding pole.

(*1) If you have no other choice than to use an outlet without a grounding pole that isproperly grounded, use 3-pole to 2-pole conversion adapter and connect the green
ground line from the adapter to the ground of the outlet. A user must verify the proper
functionality of the 3-pole to 2-pole conversion adapter before using it.

< NOTE >• The power cord that comes with the equipment is rated at the input voltage of
125 VAC. When using this equipment at over 125 VAC, prepare the power cord
fitting input voltage.
• If you use a power cord clamp for preventing accidental disconnection, add anextra length to the power cord around the connector when you secure the cord,in order to allow the cord to be disconnected in an emergency. Alternatively,
install an emergency circuit breaker at the outlet side.

1-21

1.8 Power cord

CAUTION
When procuring an AC power cord, make sure that the cord has proper rating
and meets local safety requirements whatever applicable. Otherwise, an electric
shock or machine failure may result.
The power cord that comes with the equipment is rated at the input voltage of 125VAC.
When using this equipment at over 125VAC, prepare the power cord fitting input voltage andinspect the safeness of this equipment enough. Common power cords are shown in Table 1-3.
1 ANSI: American National Standards Institute2 NEMA: National Electrical Manufacture’s Association
3 IEC: International Electrotechnical Commission
4 CEE: International Commission on Rules for the Approval of Electrical Equipment
5 BS: British Standard Institution
6 AS: Standards Association of Australia
7 GB:国家标准(Guójiā Biāozhǔn)1-22

Table 1-4
Input rating

Plug configuration

100V - 120VPower Cord and Plug Identification

Referencestandards
1 ANSI C73.11
2 NEMA 5-15P
3 IEC 83

Cord and connectora bcNorth America
125V

1 ANSI C73.11
2 NEMA 5-15P
3 IEC C13

a=7±0.05 mm
b=7±0.05 mm
c=15.8 mm

North America
200V - 240V

23 mm

1 ANSI C73.11
2 NEMA 6-15P
3 IEC 83

Three-wire power cordwith a two-pole threeterminal grounding-typeconnector.

North America
4 CEE (7)II, IV, VII
3 IEC 83电源线请务必使用带
接地相的3相插头。

Universal Euro
5 BS 1365
3 IEC 83

UK
6 AS C112

Australia
220V – 250V

中华人民共和国

7 GB/T 5023.5
GB 1002,
GB 2099.1
GB 17465.1
GB 15934< NOTE >• As an option, this equipment offers a cable clamp to be used for attaching thepower cord to the equipment. Use that cable clamp as required.
• If you use a power cord clamp for preventing accidental disconnection, add anextra length to the power cord around the connector when you secure the cord,in order to allow the cord to be disconnected in an emergency. Alternatively,
install an emergency circuit breaker at the outlet side.

1-23

This Page Intentionally Left Blank

2. OPERATIONCHAPTER 2 OPERATION
2.1 Before Turning On the PowerWARNING
If any of the air intake and exhaust holes of the equipment is blocked, thetemperature inside the equipment may rise and that may cause a fire or failure of
the equipment. Make sure sufficient clearance is provided around the equipment
when you install. (See “1.6.2 Installation”.)< NOTE >When you turn on the power, see the following:・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(2) INTERFACE CABLES
・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(4) POWER SUPPLY”
・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(5) INSTALLATION ENVIRONMENT”

2-1

2. OPERATION

2.2 Starting the Equipment
Follow the procedure below to start the equipment:
1. Connect the plug of the power cord to the outlet.
2. Turn on the power to the display.
3. Turn on the main power switch on the rear of the equipment. The standby lamp (STBY)
will be turned on.
4. Open the protective cover on the right upper part of the front panel and press the powerswitch. (See “1.5 Name and Function of Each Part”.)
5. When the power is turned on, the standby lamp (STBY) is turned off and the status lamp
(STATUS) will light. The status lamp turns “red” when the power is turned on and turns“green” when the OS starts and the equipment is in operation.
6. If you turn on the power for the first time, set up the equipment according to “3.1 Setup
Procedure When You Turn On the Power for the First Time”. (You need to follow thisprocedure only once for the first time when you start the equipment after you purchasethe equipment.)< NOTE >・When the RAS software is not installed or during the recovery process, thestatus lamp does not turn green and stays red.

After the above steps are complete, the equipment automatically goes through the startup
process until the sign in screen appears.
For information about how to control the power using the LAN, see “2.7 Controlling thePower Using the LAN”.

2-2

2. OPERATION

2.3 Shutting Down the Equipment
When you shut down the equipment, first confirm that no other users are using the equipment,
and no background programs are running. Then follow the procedure below:
・Stop application programs.
・Shut down the OS.
The specific procedure for stopping an application program differs depending on eachapplication. For more information, see the manual of each application.
To shut down the OS, click the Start button at the left bottom corner of the screen and open thestart menu. Then click Power and click Shut down. After the OS is shut down, the power is
automatically turned off and only the auxiliary power supply is on (standby mode). (In this mode,the status lamp (STATUS) is off and the standby lamp (STBY) is on.)If the normal shutdown process cannot be executed (for example, a shutdown request cannot be
accepted due to system deadlock), open the protective cover on the right upper part of the front
panel and press the power switch for at least four seconds. The power is turned off and theequipment goes into the standby mode. If you turn off the power by pressing the power switch for atleast four seconds, you cannot turn on the power by way of the LAN next time. Do not turn off thepower this way except for emergencies. (See “2.7 Controlling the Power Using the LAN”.) For
information about how to collect a memory dump, see “8.2 Collecting a Memory Dump”.

2-3

2. OPERATION

2.4 Power Shutdown
1.
2.
3.

Confirm that the equipment is shut down. (See “2.3 Shutting Down the Equipment”.)
Turn off the main power switch.
When the main power is turned off, the standby lamp (STBY) is turned off.

2.5 Emergency Shutdown

WARNING
In case of smoke, a burning smell, or the like, unplug the power cord from theoutlet, and contact your dealer or maintenance personnel. Using faulty
equipment without repair may result in a fire or an electric shock.

NOTICE● Performing emergency shutdown (that is, unplugging the power cord from theoutlet or shutting off the breaker without proper shutdown of the OS) may
cause the OS or applications not to work properly or may cause saved data to
be corrupted. Do not perform emergency shutdown unless you must stop thesystem immediately due to some kind of error.
● If you turn off the power at the source of AC the power, the system may not beable to recover automatically.

In the following cases, turn off the power at the source of the AC power.
・When the equipment shows an error condition, and you have to shut down the power
immediately (for example, when a burning smell is detected).
・When you cannot shut down the equipment due to some error.
・When the power is turned off repeatedly or only the auxiliary power supply is on due toexcess current or overheating.
In the following cases, remove the plug of power cord of this equipment from the outlet or
turn off the power at the source of the AC power.
・If the fan is stopped and the temperature gets too high or too low and consequently thepower is automatically turned off to protect the equipment and only the auxiliary power
supply is on.
Before the OS starts, the BIOS can detect a stopped fan during BIOS start up and if
detected, the power is automatically turned off.
After the OS starts, when a stopped fan is detected, the OS is automatically shut down
and then the power is turned off (When already RAS was installed).

2-4

2. OPERATION

2.6 DVD drive

NOTICE● If you insert or access an Optical disc, the system load may increase andrunning applications may be affected. Do not insert or access an optical discduring online operation (system operation).
● When you finish accessing an Optical disc, eject the disc from the DVD drive.
If you leave the disc in the DVD drive, failure may result.
● If you keep the disc tray open, failure may result.
When you do not intend to use the DVD drive, keep the disc tray inside theDVD drive.
● Do not use an unbalanced Optical disc due to attached labels and so on; a discwith cracks, scratches, or vertical deviation; or a disc with a non-standard
shape. If you do, an abnormal sound or vibration may be generated and failureof the equipment may result.

< NOTE >・ For information about the precautions for the DVD drive, see “PRECAUTIONS
5. DVDs”.

2-5

2. OPERATION

2.6.1 Inserting an Optical disc
1. Press the eject button gently to open the disc tray.
2. Set the Optical disc on the disc tray with the label side facing up.
3. Push the disc tray to load the disc into the DVD drive.

Front View When the Disc Tray Is OpenEject button

Disc tray

Eject hole

Lamp
Front View of the DVD Drive
Figure 2-1

DVD Drive (Front View)

2.6.2 Ejecting an Optical disc
1. Confirm that the lamp is neither on nor flashing (the drive is operating).
2. Press the eject button gently to open the disc tray.
3. Pick up the Optical disc.
< NOTE >・ When you are writing to an Optical disc, use the OS to eject the disc. If youpress the eject button, writing to the disc may fail.

2-6

2. OPERATION

2.7 Controlling the Power Using the LAN
The power for this equipment can be turned on from a remote device by way of the LAN.
This section explains WOL (Wake ON LAN), which is used for turning on the power forthe equipment through the LAN. When the power is turned on by using WOL, the equipment
is started by sending a Magic Packet™ frame to the LAN interface when the standby lamp
(STBY) is on.
In the initial factory settings, this function is disabled. If you want to use this function,
follow steps 1 through 3 described in “2.7.1 Enabling the WOL (Wake ON LAN) function”
to enable the WOL function and then follow the steps below.
< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

2.7.1 Enabling the WOL (Wake ON LAN) function
By following the procedure below, you can set up whether to start WOL when a Magic
Packet™ frame is received. In the initial factory settings, the WOL function is disabled.
(The display image assumes Windows® 10 but it is similar under other OS.)
1. Click Start > Intel. Right-click Intel(R) PROSet Adapter Configuration Utility. Thenclick More > Run as administrator.

2-7

2. OPERATION

2. Use DESKTOP-xxxxxxx to select the WOL function of either LAN1 or LAN2 to beenabled.
For the xxxxxxx part, the character string to be displayed might differ depending on theequipment.

Select whether toenable the WOL
function of LAN1 or
LAN2.

3. Select Wake on Magic Packet from power off state from the Adapter Settings list.
From the Current Value pull-down menu, select Enabled, click Apply Changes.

2-8

2. OPERATION

2.7.2 Turning on the power using the LAN
1. Perform steps 1 through 3 described in “2.7.1 Enabling the WOL (Wake ON LAN)
function” to enable the WOL function.
2. Use the shutdown processing to turn off the power. The standby lamp (STBY) is turned
on. Maintain that state.
3. Send a Magic Packet™ frame to the built-in LAN adapter in the equipment. When thebuilt-in LAN adapter receives a Magic Packet™ frame, the power for the equipment isturned on.
You must turn on the standby lamp (STBY) in order to start the equipment through the
LAN (using WOL). If you start the equipment and you want to continue to use WOL at thenext startup, go through the shutdown process when you turn off the power.
The built-in LAN adapter in the equipment is compliant with WfM 2.0 (*1) to support
the Magic Packet™ technology. Because of this, the power for the equipment can be turnedon when a special data packet called a “Magic Packet™ frame” (*2) is received at the builtin LAN adapter.
A program for transmitting a Magic Packet™ frame does not come with the equipment.
Use a commercially available program for to transmit the Magic Packet™ frame.
(*1) Wired for Management (WfM) is a guideline regarding the hardware specifications
proposed by Intel Corporation for managing PCs on a network.
(*2) The Magic Packet™ technology has been proposed by AMD Japan, Ltd. and can bestarting a PC on a network from a remote device.
< NOTE >・ When you send a Magic Packet™ frame to the equipment, make sure you
send it to the built-in LAN adapter in the equipment. (For information about thelocation of the connector, see “1.5 Name and Function of Each Part”.) You
cannot use WOL if you send a Magic Packet™ frame to an optional LAN
adapter.
・ If you turn off the power by pressing the power switch for at least four seconds,
you cannot use WOL the next time. When you turn off the power by pressing
the power switch for at least four seconds, turn on the equipment by pressing
the power switch and go through the shutdown process to turn off the power.
・ After performing steps 1 through 2 in “2.7.2 Turning on the power using theLAN”, even if you turn off the main power switch on the rear of the equipment
or disconnect the power-cord plug from the outlet, you can use WOL at thenext startup.

2-9

2. OPERATION< About the Magic Packet™ frame >In a Magic Packet™ frame, the SOURCE ADDRESS, DESTINATION ADDRESS (theMAC address of the receiver or the MULTICAST ADDRESS including the BROADCAST
ADDRESS), CRC, and the like must meet the basic requirements of the LAN in use. The data
in a Magic Packet™ frame consists of a sequence of 16 repetitions of the MAC address of thenode. This sequence can be anywhere in the packet but it must follow a synchronization stream.
The synchronization stream is defined as 6 bytes of 0xFF. As long as the MAC address that
repeats itself 16 times targets the address of the equipment to be started, the device can receive a
BROADCAST frame.
A Magic Packet™ frame is shown in the following figure.
DA

SA

Arbitrarydata

Source Address
Destination Address

FF…FF

Adr

…

Adr

Adr

16 repetitions of the MAC
address
Synchronization stream(6 bytes of 0xFF)

2-10

Arbitrary
data

CRC

2. OPERATION

2.8 Setting Up the LAN Interface
This equipment has two built-in 1000BASE-T／100BASE-TX／10BASE-T LAN ports.
For information about the location of the LAN port connector (1000BASE-T／100BASE-TX／10BASE-T), see “1.5 Name and Function of Each Part”.
< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

● Automatic recognition of the network transfer speed or transfer mode
The LAN port has an auto-negotiation function to automatically recognize the networktransfer speed or transfer mode. For normal use, enable the auto-negotiation function.
(Especially when you use the WOL function. If the speed is fixed to 1000Mbps (autonegotiation), the WOL function cannot be used.)
If there is a compatibility issue with the connected hub, the auto-negotiation function may
not work properly and that may affect the communication with other terminals.
If the auto-negotiation function does not work properly, configure the LAN interface asfollows.
Table 2-1
Specification of
the hub
10 Mbps／Halfduplex
10 Mbps／Fullduplex
100 Mbps／Halfduplex
100 Mbps／Fullduplex

Specification of the LAN settingSpecification of the LAN setting (*)
Speed
Duplex
10 Mbps

Half Duplex

10 MbpsFull Duplex

100 Mbps

Half Duplex

100 Mbps

Full Duplex

Auto Negotiation or
Full Duplex(*) How the setting is displayed is different depending on the OS and the
LAN port (including the optional LAN adapter) in use.
1.0 Gbps

1.0 Gbps (1000 Mbps)

2-11

2. OPERATION● Setting the network transfer speed(The display image assumes Windows® 10 but it is similar under other OS.)
1. Log on to the computer using an administrator's account.
2. Right-click Start. Then click Device Manager. The Device Manager window appears.

3. Click the View menu and select Devices by connection.

2-12

2. OPERATION

4. Click ACPI x64-based PC > Microsoft ACPI-Compliant System > PCI Express Root
Complex.

2-13

2. OPERATION

5. See the following and double-click the network adapter you want to configure and open
Network Connection Properties window.
[When you configure the built-in LAN (LAN1)]
Click Intel(R) PCI Express Root Port #20 – A343.
Then double-click the network adapter under it (in the example in the figure below,
Intel(R) I210 Gigabit Network Connection).
[When you configure the built-in LAN (LAN2)]
Click Intel(R) PCI Express Root Port #21 – A32C.
Then double-click the network adapter under it (in the example in the figure below,
Intel(R) I210 Gigabit Network Connection#2).
Follow a similar procedure when you update the setting for the network adapter mounted
on an extension slot.

2-14

2. OPERATION

6. Click the Advanced tab. Select Speed & Duplex.

7. Select the transfer speed and the transfer mode you want to choose from the Value list.
・Auto Negotiation: auto-negotiation setting
・10 Mbps Half Duplex: 10 Mbps／Half-duplex setting
・10 Mbps Full Duplex: 10 Mbps／Full-duplex setting・100 Mbps Half Duplex: 100 Mbps／Half-duplex setting・100 Mbps Full Duplex: 100 Mbps／Full-duplex setting
・1.0 Gbps Full Duplex: 1.0 Gbps／Full-duplex setting

2-15

2. OPERATION

If you do not have to configure the transfer speed and the transfer mode, select Auto
Negotiation at the top of the list to choose the auto-negotiation setting.

8. Click OK.
9. Close the Device Manager window.
< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

2-16

2. OPERATION⚫ Action to take if the link is unstable at 1.0 Gbps
Depending on the type of the connected hub, the link may not be stable at 1.0 Gbps. If you
want to use the network at 1.0 Gbps, verify the connection with the hub in advance.
If the link is unstable at 1.0 Gbps, it is made stable by taking the following action.
• Use a cable which is 20 to 100 meters long (UTP Category 5e or better).
• Fix the master/slave mode setting to Master (valid only in the 1.0 Gbps setting).
Follow the procedure below to fix the mater/slave mode to Master. The link may not
function depending on the type of the hub. In this case, re-set the setting to Auto Detect.
1. Execute steps 1 though 5 in “⚫ Setting the network transfer speed” in “2.8 Setting Up the
LAN Interface”.
2. Click the Advanced tab. Select Gigabit Master Slave Mode from the Property list.
3. From the Value pull-down menu, select Force Master Mode.
4. Click OK and restart the equipment.

2-17

2. OPERATION⚫ Precautions for mounting and using multiple LAN adapters
If multiple LAN adapters are mounted and there are frequent interrupt requests from eitherof the adapters or the amount of processed data is too large, the performance of the adapters
may not be as high as expected. (This is because an interrupt request from a LAN adapter
requires a higher CPU load compared to the amount of processed data and if multiple LAN
adapters are mounted and used, it takes a very long time for the CPU to process all interrupt
requests from the LAN adapters.)
If you mount and use multiple LAN adapters, confirm that each built-in LAN adapter andoptional adapter can perform as expected. If they do not, adjust the network load or change the
LAN adapter settings by following the procedure below. For details about each configuration
item, see the description at the bottom of the corresponding setup window.
(The display image assumes Windows® 10 but it is similar under other OS.)
1. Execute steps 1 though 5 in “● Setting the network transfer speed” in “2.8 Setting Up
the LAN Interface”.
2. Click the Advanced tab. Select the following item from the property list.

・DMA Coalescing
Sets an upper limit on the maximum amount of latency applied to any network packet due to direct Memory
Access(DMA) Coalescing.

2-18

2. OPERATION

・Flow Control
This enables adapters to generate or respond to flow control frames, which help regulate
network traffic. The default setting of the flow control is different depending on the OS
and the type of LAN adapter in use. You must configure the flow control setting according
to the network you are using.

< NOTE >・ If the LAN driver stops due to a system failure such as an OS deadlock,broadcast frames from other devices may not be able to be processed and thereceive queue may get full.
If Rx Enabled or Rx & Tx Enabled is specified for Flow Control, flow control
frames are continuously sent from this equipment under such a condition. If
this happens, that may affect the whole network connected to the equipment.
Specify Disabled for Flow Control at this equipment or at the connected hub
as required.
・ If Disabled is specified for Flow Control and if the device receives frames
quicker than it can process, the device gets overloaded, and theframesreceive will be discarded until the device recovers from the overload condition.
You have to design the network appropriately to avoid such an overload
condition.

2-19

2. OPERATION

・Interrupt Moderation Rate
This sets the rate at which the controller moderates or delays the generation of interrupts.

・Receive Buffers
This sets the number of Receive Buffers used by the driver when copying data to protocol
memory.

2-20

2. OPERATION

・Transmit Buffers
This sets the number of Transmit Buffers, data segments used by the adapter when recordingtransmission packets in system memory.

2-21

2. OPERATION⚫ Notes about the case when link down is recorded in the log during OS startup.
While Windows® is starting, the following warnings may be displayed in the event log.
These warnings are recorded by the initialization process of the LAN driver at the startup of
Windows® and will not cause any problems in the system operation.
Event ID
Sourcee1rexpress
27

Type Category
Description(*1)
Intel(R)I210
GigabitNetwork Connection(*1)
Warning None
Network link is disconnected. (*2)(*1) How the name is displayed differs depending on the LAN adapter(*2) The displayed content varies depending on the OS.
You can keep these warnings from being displayed in the event log by changing the LAN
adapter settings as follows.
Note that if you change the settings shown below, log entries such as LAN connection anddisconnection during system operation are also not recorded and that may make failure
analysis difficult when a problem occurs.
(The display image assumes Windows® 10 but it is similar under other OS.)
1. Execute steps 1 though 5 in “⚫ Setting the network transfer speed” in “2.8 Setting Up
the LAN Interface”.
2. Click the Advanced tab. Select Log Link State Event.
3. Select Disabled from the Value list.

2-22

2. OPERATION

2.9 Setting Up the Screen
For screen settings, you can configure resolution (the number of dots that constitutes thescreen), refresh rate (the number of screen refreshes per second), and the single- display andmultiple-display settings.
(The display image assumes Windows® 10 but it is similar under other OS.)< NOTE >・ For information about the precautions for the screen, see “PRECAUTIONS 3.
DISPLAY SCREEN”.

(1) Configuring screen settings for a single display
When one display is connected, follow the procedure below to configure the screen
settings.
1. Right-click on the desktop to display a menu. From the menu, click Display settings.

2-23

2. OPERATION

2. You can change the resolution (the number of dots that make up the screen) on thedisplay screen.

3. To change the refresh rate (the number of times the screen is updated per second), click
Advanced display settings on the above screen to display the Display adapter
properties for Display 1 on the screen displayed below.

2-24

2. OPERATION

4.

Click the Monitor tab. Select an appropriate value from the Screen refresh rate list in
Monitor Settings.

5. Click OK.
6. If the following is displayed, click Keep changes.

< NOTE >・ When you configure the resolution, color depth, and refresh rate, you mustchoose from the options described in “5.1 Equipment Specification(6) Supported resolutions”.
・ The resolution options may include resolutions larger than the resolutions
supported by the connected display.
・ If you select a resolution larger than the maximum resolution supported by thedisplay, the display will black out.
・ After the driver is installed, the resolution is automatically set to the maximum
resolution supported by the connected display. When you change theresolution, select a resolution smaller than that.

2-25

2. OPERATION(2) Configuring screen settings for two (multiple) displays
This equipment supports multiple display output. If you connect two displays, the two
displays can be used simultaneously. The following shows how to set up the multiple
display output.
1. As described in "(1) Configuring screen settings for a single display", start Display
settings.
2. Select the setting item from Multiple displays on the displayed screen by referring to
the following notes.

2-26

2. OPERATION< NOTE >・ The multi-stream function (daisy chain) of DisplayPort is not supported.
・ Types of Multiple displays settings. (Some settings are not displayed dependingon the number of displays connected.)
Setting items
Description
・Extend desktop to this display
The main display and other additional displays
are displayed as the displays.
・Extend these displays
・Duplicate these displays
・Duplicate desktop on 1 and 2
The additional displays display the same
screen as that of the main display.
・Duplicate desktop on 1 and 3
・Duplicate desktop on 2 and 3・Show only on 1
Display 2 will display nothing.
Display 2 will be the main display and display 1
・Show only on 2
will display nothing.
The display selected in Select and rearrange
displays is disconnected and will be
・Disconnect this display
unavailable. To enable the display to be used,
you need to restart the equipment to detect thedisplay.

3. Click Keep changes. This setting allows you to view multi-display output.

2-27This Page Intentionally Left Blank

3. SETUP

CHAPTER 3 SETUP
3.1 Setup Procedure when you turn on the power for the first time
3.1.1 Setting up Windows® 10 2019 LTSC
This section describes the procedure for setting up the preinstalled Windows® 10 2019 LTSC.
• Set basic items of Windows® 10 2019 LTSC.
• The RAS function is automatically set up.
• This setup procedure takes about 20 minutes.

● Preparation for setup

The following items are required during the setup procedure. Prepare (check) them in advance
before starting the setup procedure.
Item
License certificate
User name
Administrator’s password

Description
Confirm that the license certificate is attached to the body of thiscomputer.
The user name of an administrator account of the computer.
You can later change it in Control Panel.
Password of the administrator
This password can be changed later on the control panel.

3-1

3. SETUP● Windows® 10 2019 LTSC setup procedure
Perform the following procedure to set up Windows® 10 2019 LTSC.
1. Turn on the power to this equipment.
Windows® starts running and setup is prepared.
• This might take several minutes. Please wait until it completes.
• After the OS restarts, setup will continue.
2. A window to select the language to be used will appear.
• Select the language you want to use and click the Yes button.
3. A window to select the region where you live will appear.
• Select your region and click the Yes button.
< NOTE >The default time zone of this equipment is set to "Osaka, Tokyo, and Sapporo".
After setup finishes, if you change the time zone, the system time of this equipment
will be adjusted for the time difference with the "Osaka, Tokyo, and Sapporo" timezone.
4. A window to confirm the keyboard layout will appear.
• Confirm the displayed keyboard layout and click the Yes button.
5. A window to add a second keyboard layout will appear.
• If you need to add a keyboard layout, click the Add layout button, select the keyboard
layout you want to use, and then click the Next button.
• If you do not need to add a keyboard layout, click the Skip button.
6. A window to connect to the network will appear.
• Click the Skip for now button.
• The window will change. Click the No button.
• The OS will restart, and then setup will continue.
If you select English in step 2, proceed to step 8 without restarting.
7. After the OS restarts, the window to connect to the network will appear again.
• Click the Skip for now button.
• The window will change. Click the No button.
• Click the No button.
8. The Windows 10 License Agreement window will appear.
• Check the description and then click the Accept button.
9. The Who's going to use this PC? window will appear.
• Enter a username in the Name field, and then click the Next button.

3-2

3. SETUP

10. The Create a really memorable password window will appear.
• Enter a password in the Password field, and then click the Next button.
• The Confirm your password window will appear. Re-enter the password in the
Confirm password field, and then click the Next button.

< NOTE >Even if you select Japanese as the language to be used, the keyboard layout for
Windows® is set to the English keyboard by default in the Create an account forthis PC window.
Therefore, even if you enter a value from the Japanese keyboard, the enteredsymbols and special characters will differ from the notation of the Japanesekeyboard because Japanese input is not enabled.
If you want to use Japanese, symbols, or special characters for the username,password, and password hints, temporarily set them with alphanumeric characters tocomplete the setup, and then reset them later.

11. The Create security questions for this account window will appear.
• Select a question from the Security questions (1 of 3) drop-down list, and enter theanswer in the Your answer field.
Set three security questions.
• Click the Next button.
12. The Do more across devices with activity history window will appear.
• Click the Yes or No button as required.
13. The Choose privacy settings for your device window will appear.
• Specify on or off for each setting as required, and click the Accept button.
14. After setup is completed, you will be signed in automatically.
15. The Welcome to Micfosoft Edge window will appear.
• Click the Get started button.
• Click the Next button.
• Click the Done button.
• Exit the Microsoft Edge.

3-3

3. SETUP

16. The Partition Size Setting window opens.

• The minimum (default) and maximum (MAX) range capacities are displayed. Set thecapacity you want to create and click the OK button. The minimum value of the rangethat can be created is the capacityof the factory default setting (default).
• When you directly type the capacity, select the custom (Custom), type the partition
capacity in GB units (1 GB = 1,073,741,824 bytes), and click the OK button.
In case of selecting the custom (Custom) and clicking the OK button, if the value outside
the allowable range is typed, the following message will be displayed. Click the OK
button and re-type the partition capacity.

< NOTE >If Only the system and boot partition is selected at the time of restoration to thefactory default settings through a recovery DVD, the Partition Size Setting window
will not be displayed and setup will proceed to the exit dialog in step 18.

3-4

3. SETUP

17. The confirmation window for partition capacity setting displayed.
Click the OK button if the displayed partition capacity is OK.

18. When the partition capacity setting is successful, the following message is displayed.
Click the OK button. Exit the dialog.

Setup will then continue, and the following messages will be displayed: “Windows System
Assessment Tool” and then “Please wait. The system will restart automatically.” Wait until
processing is complete and the system restarts.
This might take several minutes.

This completes Windows® 10 2019 LTSC setup. From this point on, follow the instruction in“3.2 Configuring Basic Settings after OS Setup” to configure the basic settings of the OS.

3-5

3. SETUP

3.1.2 Setting up Windows® 10 2021 LTSC
This section describes the procedure for setting up the preinstalled Windows® 10 2021 LTSC.
• Set basic items of Windows® 10 2021 LTSC.
• The RAS function is automatically set up.
• This setup procedure takes about 20 minutes.

● Preparation for setup

The following items are required during the setup procedure. Prepare (check) them in advance
before starting the setup procedure.
Item
License certificate
User name
Administrator’s password

Description
Confirm that the license certificate is attached to the body of thiscomputer.
The user name of an administrator account of the computer.
You can later change it in Control Panel.
Password of the administrator
This password can be changed later on the control panel.

3-6

3. SETUP● Windows® 10 2021 LTSC setup procedure
Perform the following procedure to set up Windows® 10.
1. Turn on the power to this equipment.
Windows® starts running and setup is prepared.
• This might take several minutes. Please wait until it completes.
• After the OS restarts, setup will continue.
2. A window to select the language to be used will appear.
• Select the language you want to use and click the Yes button.
3. A window to select the region where you live will appear.
• Select your region and click the Yes button.
< NOTE >The default time zone of this equipment is set to "Osaka, Tokyo, and Sapporo".
After setup finishes, if you change the time zone, the system time of this equipment
will be adjusted for the time difference with the "Osaka, Tokyo, and Sapporo" timezone.
4. A window to confirm the keyboard layout will appear.
• Confirm the displayed keyboard layout and click the Yes button.
5. A window to add a second keyboard layout will appear.
• If you need to add a keyboard layout, click the Add layout button, select the keyboard
layout you want to use, and then click the Next button.
• If you do not need to add a keyboard layout, click the Skip button.
6. A window to connect to the network will appear.
• Click the Skip for now button.
• The window will change. Click the No button.
• The OS will restart, and then setup will continue.
If you select English in step 2, proceed to step 8 without restarting.
7. After the OS restarts, the window to connect to the network will appear again.
• Click the Skip for now button.
• The window will change. Click the No button.
• Click the No button.
8. The Windows 10 License Agreement window will appear.
• Check the description and then click the Accept button.
9. The Who's going to use this PC? window will appear.
• Enter a username in the Name field, and then click the Next button.

3-7

3. SETUP

10. The Create a really memorable password window will appear.
• Enter a password in the Password field, and then click the Next button.
• The Confirm your password window will appear. Re-enter the password in the
Confirm password field, and then click the Next button.

< NOTE >Even if you select Japanese as the language to be used, the keyboard layout for
Windows® is set to the English keyboard by default in the Create an account forthis PC window.
Therefore, even if you enter a value from the Japanese keyboard, the enteredsymbols and special characters will differ from the notation of the Japanesekeyboard because Japanese input is not enabled.
If you want to use Japanese, symbols, or special characters for the username,password, and password hints, temporarily set them with alphanumeric characters tocomplete the setup, and then reset them later.

11. The Create security questions for this account window will appear.
• Select a question from the Security questions (1 of 3) drop-down list, and enter theanswer in the Your answer field.
Set three security questions.
• Click the Next button.
12. The Do more across devices with activity history window will appear.
• Click the Yes or No button as required.
13. The Choose privacy settings for your device window will appear.
• Specify on or off for each setting as required, and click the Accept button.
14. After setup is completed, you will be signed in automatically.

3-8

3. SETUP

15. The Partition Size Setting window opens.

• The minimum (default) and maximum (MAX) range capacities are displayed. Set thecapacity you want to create and click the OK button. The minimum value of the rangethat can be created is the capacityof the factory default setting (default).
• When you directly type the capacity, select the custom (Custom), type the partition
capacity in GB units (1 GB = 1,073,741,824 bytes), and click the OK button.
In case of selecting the custom (Custom) and clicking the OK button, if the value outside
the allowable range is typed, the following message will be displayed. Click the OK
button and re-type the partition capacity.

< NOTE >If Only the system and boot partition is selected at the time of restoration to thefactory default settings through a recovery DVD, the Partition Size Setting window
will not be displayed and setup will proceed to the exit dialog in step 17.

3-9

3. SETUP

16. The confirmation window for partition capacity setting displayed.
Click the OK button if the displayed partition capacity is OK.

17. When the partition capacity setting is successful, the following message is displayed.
Click the OK button. Exit the dialog.

Setup will then continue, and the following messages will be displayed: “Windows System
Assessment Tool” and then “Please wait. The system will restart automatically.” Wait until
processing is complete and the system restarts.
This might take several minutes.

This completes Windows® 10 2021 LTSC setup. From this point on, follow the instruction in“3.2 Configuring Basic Settings after OS Setup” to configure the basic settings of the OS.

3-10

3. SETUP

3.1.3

Setting up Windows Server® 2019

This section describes the procedure for setting up the preinstalled Windows Server® 2019.
• Set basic items of Windows Server® 2019.
• The RAS function is automatically set up.
• This setup procedure takes about 20 minutes.

● Preparation for setup

The following items are required during the setup procedure. Prepare (check) them in advance
before starting the setup procedure.
Item
License certificate
User name
Administrator’s password

Description
Confirm that the license certificate is attached to the body of thiscomputer.
The user name of an administrator account of the computer.
You can later change it in Control Panel.
Password of the administrator
This password can be changed later on the control panel.

3-113. SETUP● Windows Server® 2019 setup procedure
Perform the following procedure to set up Windows Server® 2019.
1. Turn on the power to this equipment.
Windows® starts running and setup is prepared.
• This might take several minutes. Please wait until it completes.
• After the OS restarts, setup will continue.
2. A window to select the language to be used will appear.
• Select the language and settings you want to use and then click the Next button.
< NOTE >The default time zone of this equipment is set to "Osaka, Tokyo, and Sapporo".
After setup finishes, if you change the time zone, the system time of this equipment
will be adjusted for the time difference with the "Osaka, Tokyo, and Sapporo" timezone.
3. The license terms window is displayed.
• Check the displayed content and then click the I agree button.
4. The customize settings window is displayed.
• Enter a password in Password.
• Enter the password again in Confirm Password.
• Click the Finish button.
• Restart the equipment.

< NOTE >In the Customize Settings window, even if you select Japanese as the language tobe used for this equipment, the English keyboard is the default keyboard layout inWindows®.
Therefore, even if you are using a Japanese keyboard, you will not be able to enter
Japanese characters and some symbols and special characters might be input
differently from what is indicated on the Japanese keyboard.
If you want to use Japanese characters, symbols, or special characters in your user
name, password, or password hint, first complete the setup by setting a temporary
password that uses only alphanumeric characters. Then, after you finish setting up
the system, re-set your password.

5. Sign in to the equipment.

3-12

3. SETUP

6. The Partition Size Setting window opens.

• The minimum (default) and maximum (MAX) range capacities are displayed. Set thecapacity you want to create and click the OK button. The minimum value of the rangethat can be created is the capacityof the factory default setting (default).
• When you directly type the capacity, select the custom (Custom), type the partition
capacity in GB units (1 GB = 1,073,741,824 bytes), and click the OK button.
In case of selecting the custom (Custom) and clicking the OK button, if the value outside
the allowable range is typed, the following message will be displayed. Click the OK
button and re-type the partition capacity.

< NOTE >If Only the system and boot partition is selected at the time of restoration to thefactory default settings through a recovery DVD, the Partition Size Setting window
will not be displayed and setup will proceed to the exit dialog in step 8.

3-13

3. SETUP

7. The confirmation window for partition capacity setting displayed.
Click the OK button if the displayed partition capacity is OK.

8. When the partition capacity setting is successful, the following message is displayed.
Click the OK button. Exit the dialog.

Setup will then continue, and the following messages will be displayed: “Windows System
Assessment Tool” and then “Please wait. The system will restart automatically.” Wait until
processing is complete and the system restarts.
This might take several minutes.

This completes Windows Server® 2019 setup. From this point on, follow the instruction in“3.2 Configuring Basic Settings after OS Setup” to configure the basic settings of the OS.

3-14

3. SETUP

3.1.4 Setting up Windows Server® 2022
This section describes the procedure for setting up the preinstalled Windows Server® 2022.
• Set basic items of Windows Server® 2022.
• The RAS function is automatically set up.
• This setup procedure takes about 20 minutes.

● Preparation for setup

The following items are required during the setup procedure. Prepare (check) them in advance
before starting the setup procedure.
Item
License certificate
User name
Administrator’s password

Description
Confirm that the license certificate is attached to the body of thiscomputer.
The user name of an administrator account of the computer.
You can later change it in Control Panel.
Password of the administrator
This password can be changed later on the control panel.

3-15

3. SETUP● Windows Server® 2022 setup procedure
Perform the following procedure to set up Windows Server® 2022.
1. Turn on the power to this equipment.
Windows® starts running and setup is prepared.
• This might take several minutes. Please wait until it completes.
• After the OS restarts, setup will continue.
2. A window to select the language to be used will appear.
• Select the language and settings you want to use and then click the Next button.
< NOTE >The default time zone of this equipment is set to "Osaka, Tokyo, and Sapporo".
After setup finishes, if you change the time zone, the system time of this equipment
will be adjusted for the time difference with the "Osaka, Tokyo, and Sapporo" timezone.
3. The license terms window is displayed.
• Check the displayed content and then click the I agree button.
4. The customize settings window is displayed.
• Enter a password in Password.
• Enter the password again in Confirm Password.
• Click the Finish button.
• Restart the equipment.

< NOTE >In the Customize Settings window, even if you select Japanese as the language tobe used for this equipment, the English keyboard is the default keyboard layout inWindows®.
Therefore, even if you are using a Japanese keyboard, you will not be able to enter
Japanese characters and some symbols and special characters might be input
differently from what is indicated on the Japanese keyboard.
If you want to use Japanese characters, symbols, or special characters in your user
name, password, or password hint, first complete the setup by setting a temporary
password that uses only alphanumeric characters. Then, after you finish setting up
the system, re-set your password.

5. Sign in to the equipment.

3-16

3. SETUP

6. The Partition Size Setting window opens.

• The minimum (default) and maximum (MAX) range capacities are displayed. Set thecapacity you want to create and click the OK button. The minimum value of the rangethat can be created is the capacityof the factory default setting (default).
• When you directly type the capacity, select the custom (Custom), type the partition
capacity in GB units (1 GB = 1,073,741,824 bytes), and click the OK button.
In case of selecting the custom (Custom) and clicking the OK button, if the value outside
the allowable range is typed, the following message will be displayed. Click the OK
button and re-type the partition capacity.

< NOTE >If Only the system and boot partition is selected at the time of restoration to thefactory default settings through a recovery DVD, the Partition Size Setting window
will not be displayed and setup will proceed to the exit dialog in step 8.

3-17

3. SETUP

7. The confirmation window for partition capacity setting displayed.
Click the OK button if the displayed partition capacity is OK.

8. When the partition capacity setting is successful, the following message is displayed.
Click the OK button. Exit the dialog.

Setup will then continue, and the following messages will be displayed: “Windows System
Assessment Tool” and then “Please wait. The system will restart automatically.” Wait until
processing is complete and the system restarts.
This might take several minutes.

This completes Windows Server® 2022 setup. From this point on, follow the instruction in“3.2 Configuring Basic Settings after OS Setup” to configure the basic settings of the OS.

3-18

3. SETUP

3.2 Configuring Basic Settings after OS Setup
3.2.1 Basic Settings for Windows® 10 and Windows Server®
This section describes the basic settings procedure of the preinstalled Windows® 10 andWindows Server®.
Perform this procedure as needed after the setup of OS according to “3.1 Setup Procedure
Required after the First Power-on”.

3.2.1.1 Outline of basic settings procedure
Setting up the network environment

See “2.8 Setting Up the LAN Interface”.

Setting up the screen

See “2.9 Setting Up the Screen”.

Setting up auto-update

See “3.2.1.2 Setting Up Automatic Updates”.
・The procedure takes about 5 minutes.

3-19

3. SETUP

3.2.1.2 Setting Up Automatic Updates
Windows® 10 and Windows Server® settings allow update programs delivered from
Windows Update to be applied automatically. The system and application update programs
are regularly checked and are automatically downloaded and installed.
Perform the following procedure to set auto-update.
1. Click the Start button, and then click Settings from the displayed menu.
2. Click Update & security. The Windows Update window appears.

3-20

3. SETUP

The automatic update settings in Windows® 10 and Windows Server® include thefollowing items.
(1) Changing the active hours
Downloads and installation will be performed automatically, but system will not restartduring active hours. Rather, restarts will be scheduled outside of active hours. Configure
this setting according the needs of the customer environment.

(Active hours are set for 8:00 a.m. to 5:00 p.m. by default.)

3-21

3. SETUP[Enabling manual update of Windows Update]
If you do not want auto download and installation of update programs, you can set
Windows Update to manual update by using the local group policy editor (gpedit.msc). The
following describes the procedure to set Windows Update to manual update.
1. Sign in the computer with a computer’s administrator account.
2. Right-click the Start button, and then click Run.
3. On the Run window, type “gpedit.msc” to activate the Local Group Policy Editor.
4. On the Local Group Policy Editor window, click Computer Configuration –Administrative Templates - Windows components - Windows Update - Configure
Automatic Updates.
5. On the Configure Automatic Updates window, select Disabled, and then click the
OK button.

3-22This Page Intentionally Left Blank

4. PRECAUTIONS WHILE THE OS IS RUNNING

CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING
4.1

Event Log Entries during Setup
This equipment may record the following events in the event log during the OS setup, but
those events do not affect the operation of the system.
Table 4-1

Error / Warning Eventlog (During the OS setup)

SourceEvent IDType

Search-ProfileNotify

2

Error

Security Center

16

Error

volmgr49

Error

Service Control Manager

7022, 7023, 7000,
7009, 7024, 7038,
7043

Error

Bits-Client

16392

Error

SideBySide

33

Error

DistributedCOM

10005

Error

Search1008

Warning

e1rexpress

27

Warning

Kernel-PnP

219

Warning

User Profiles Service

1534

Warning

Winlogon

6005,6006

Warning

e1iexpress(*1)
e1i65x64(*2)
e1i68x64(*3)(*1) Only Windows® 10 2019 LTSC and Windows Server® 2019 are recorded.
(*2) Recorded only in Windows® 10 2021 LTSC.
(*3) Recorded only in Windows Server® 2022.
Event ID: 7009 and 7023 may be recorded in the event log during the OS setup and othersituation, but does not have any problem if not recorded intermittently.
Event ID 33 might be recorded in an event log by the RAS software installation processing
during OS setup. This event does not indicate an operation problem. This event might also berecorded when the RAS software is reinstalled.
Event IDs 6005 and 6006 do not indicate problems as long as both event IDs are recorded.

4-1

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.2

Event Log Entries While the OS is RunningThis equipment may record the following events in the event log while the OS is running,but those events do not affect the operation of the system.
Table 4-2

Error / Warning Eventlog (While Windows® 10 and Windows Server®
running) (1/2)
SourceEvent ID

Type

DistributedCOM

10010

Error

Search

3104

Error

Security-SPP

1014,8198,8200

Error (*1)

iANSMiniport

11,16

Error

e1rexpress

27

WarningTime-Service

134

Warning

Search3036

Warning

Windows Remote Management

10149

WarningService Control Manager

7023

Error

e1iexpress(*2)
e1i65x64(*3)
e1i68x64(*4)(*1) Warning for Windows® 10 2021 LTSC.
(*2) Only Windows® 10 2019 LTSC and Windows Server® 2019 are recorded.
(*3) Recorded only in Windows® 10 2021 LTSC.
(*4) Recorded only in Windows Server® 2022.

4-2

4. PRECAUTIONS WHILE THE OS IS RUNNING

This equipment may record the following events in the event log while the OS is running
Table 4-3 Error / Warning Eventlog (While Windows® 10 and Windows Server®
running) (2/2)
SourceEvent ID

DistributedCOM

10016

Type
Error (*1)(*1) Warning for Windows® 10 2021 LTSC and Windows Server® 2022.

・Source: DistributedCOM, Event ID: 10016 is no problem as long as the content of theevent log corresponds to the following.
< Contents of event log >Description: The application-specific permission settings do not grant Local Activation
permission for the COM Server application with CLSID aa...aa and APPID bb...bb to theuser cc...cc from address LocalHost (using LRPC) running in the application container
dd...dd.
This security permission can be modified using the Component Services administrative
tool.
Please confirm that CLSID and APPID recorded in event log are as follows.
CLSID

Windows.SecurityCenter.WscBrokerManager
Windows.SecurityCenter.WscDataProtection
Windows.SecurityCenter.SecurityAppBroker

APPID

Out of service

4-3

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.3

Scheduled Functions by Default
In Windows®, various functions are scheduled by default and executed periodically in the
background. Among those functions, Windows Defender (anti-spyware feature) and the disk
defragmenter (or optimize drives) may increase the system load significantly when they run
and may affect the operation of the applications for business use.
(1) Drive Optimize
On this equipment, the drive optimization schedule is turned off by default. If you want to
optimize drives, you can do that by using either one of the methods below.
(a) Turn on the drive optimization schedule.
(b) Run the drive optimization manually.
The procedure of each method is described below.
(a) Turn on the drive optimization schedule.
1. Sign in to the computer as an administrator and display the Control Panel windows.
2. Click System and Security.
3. Under Administrative Tools, click Defragment and optimize your drives.

4-4

4. PRECAUTIONS WHILE THE OS IS RUNNING

4. The Optimize Drives window appears.
・ Under Scheduled optimization, click Turn on.

5. The Optimization schedule window appears. Select the Run on a schedule(recommended) check box.

6. As required, configure the frequency of defragmentation. The initial schedule ofdefragmentation is as follows.
・ Frequency: Weekly
7. Click Choose.

4-5

4. PRECAUTIONS WHILE THE OS IS RUNNING

8. The Select the drives you want to optimize on a regular schedule window appears.
As required, select the drives you want to defragment.
・ Click OK.

9. The Optimization schedule window appears. Click OK.
10. The configured schedules are displayed under Scheduled optimization. Check thecontents, and click Close to close the window.

4-6

4. PRECAUTIONS WHILE THE OS IS RUNNING(b) Run the drive optimization manually.
1. Execute steps 1 though 3 in ” (a) Turn on the drive optimization schedule.”
2. The Optimize Drives window appears.
・ Under Status, select the drive you want to defragment, and click Optimize.

・When the disk optimization process is complete, the date and time of the
optimization is displayed in the Last Run column.
3. Click Close to close the window.

4-7

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.4 Security Enhancement Function
In Windows® 10 and Windows Server®, a spyware preventive function Windows Defender
has been enabled. The Windows Defender also includes a virus preventive function. Windows
Defender also has antivirus functions that might adversely impact application performance.

4.5

Factory-Shipped Network Settings

Turning off SNP (Scalable Networking Pack)
The purpose of SNP is to reduce the processor load by delegating TCP-related processing to
the network adapter. SNP is made of the following three features.
・ TCP Chimney Offload
・ Receive Side Scaling (RSS)・ Network Direct Memory Access (NetDMA)
Unfortunately, if the system in Windows® is used with SNP turned on, processing the
network may become unstable, or the network performance may be reduced when you use the
network in specific ways. This is why SNP is disabled in this equipment.
In Windows® 10 and Windows Server®, TCP Chimney Offload and Network Direct
Memory Access are not supported by OS, so that we set only Receive Side Scaling (RSS) forinvalidity.

4-8

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.6

Product Activation in Windows® 10

In Windows® 10, product activation is carried out automatically when you connect the Internet
connection. If you don't carry out the Product Activation in the environment unconnected to theInternet, "Connect to the Internet to activate Windows" will be displayed on the Control panel －System and Security - System, but you can use it as it is.
To activate Windows offline over the phone, perform the following procedure:
1. Open command prompt as an administrator, and then run the following command:C:¥windows¥system32>slui 4
2. When the Select your country or region window appears, select a country, and then click
Next.
3. The Call and provide your installation ID window appears. Call the displayed phone
number, and then verify the confirmation ID. After verifying the confirmation ID, click Enter
confirmation ID.
4. The Enter your confirmation ID window appears. Enter your confirmation ID, and thenclick Activate Windows.
5. The Windows is activated window appears. Click the Close button.
Windows is now activated.
The product license is already activated for Windows Server®.
4.7

If Mouse Operations Do Not Work on the Sign-in Screen

In Windows® 10, if a confirmation message for setting up memory dump collection appears while
the user who set the password is signed in, a problem might occur in which only the backgroundscreen is displayed and mouse operations do not work.
If this problem occurs, you can access the sign-in screen by pressing the Enter key on the
keyboard.

4-9

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.8 Display of Device Manager
The PCI Simple Communications Controller (PCI bus 0, device 22, function 0) of this device isIntel® Management Engine (Intel® ME). This device does not use the Intel® ME function, so thedriver is not installed. Therefore, it may be displayed as driver not installed ( ! Mark).
But the operation of the system is not affected because this device is not used.

If there are multiple [PCI Simple Communications Controller], the device driver may not be installed on the installed
expansion board. Please install the appropriate device driver for the device whose property screen is other than theabove.

4-10

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.9

Increased memory usage during OS operation

Increased memory usage due to IME operation
In Windows® 10 2019 LTSC and Windows Server® 2019, when a window with a text input
form is repeatedly opened and closed, the memory usage (Private Bytes) of the processincreases due to IME operations.
Therefore, for systems that perform the above operations, please perform one of the following.
・Regular restart of this device or the relevant process・Applying updates after July 2023 update (KB5028168)
Please note that this event does not occur on Windows® 10 2021 LTSC and Windows Server®
2022, so no action is required.
Increased memory usage when SystemSettings.exe is prefetched
When "Settings" (SystemSettings.exe) is prefetched and you repeatedly open and close any
window, the memory usage of the entire system (Paged Pool Bytes) will increase.
This phenomenon is a specification of Windows®, and when the memory usage increases tothe maximum value, the prefetched SystemSettings.exe terminates, releasing the increased
memory.
If you want to avoid this issue, please exclude SystemSettings.exe from the background apps sothat it is not prefetched. To change the settings, please change the settings using the following
method.
1. Display "Settings" and click on Privacy .
2. Click on Background apps on the left side of the screen.
3. Turn off Settings in the list.
Please note that this is already turned off in Windows® 10 2021 LTSC and Windows Server®
2022, so no action is required.

4-11

4. PRECAUTIONS WHILE THE OS IS RUNNING

Increased memory usage of Explorer.exe
When the activity history feature is enabled and you repeatedly open and close any window,
the memory usage (Private Bytes) of Explorer.exe increases.
Therefore, for systems that perform the above operations, please perform one of the following.
・Regular restart of this device
・Disable activity history function
To change the activity history settings, please change the settings in the following way.
1. Display "Settings" and click on Privacy.
2. Click on Activity history on the left side of the screen.
3. Uncheck Store my activity history on this device.
Please note that this has been disabled in Windows® 10 2021 LTSC and Windows Server®
2022, so no action is required.

4.10

Installation failure for Japanese input feature

In a Japanese environment of Windows Server® 2019, if a network connection is available, anotification may be displayed indicating that the installation of Japanese input features has failed,
but there is no problem with operation.
Please note that when this phenomenon occurs, notifications will be sent periodically, so to
suppress notifications, please change the settings using the method below.
1. Display Control Panel and click System and Security.
2. Click Administrative Tools.
3. Double-click Task Scheduler.
4. Select Task Scheduler Library-Microsoft-Windows-LanguageComponentsInstallerfrom the tree in the left pane of the Task Scheduler screen.
5. Right-click Installation displayed in the center of the screen and select Disable.

4-12

5. SPECIFICATIONCHAPTER 5 SPECIFICATIONS
5.1 Equipment Specifications(1) Common specifications
Table 5-1 Common specifications list
Item
Model
Processor
Main memory
Display resolution
and color depth
Built-in file DVD
deviceHDD/SSDSpecifications
See “(2) Individual specifications”.
See “(2) Individual specifications”.
16GB／32GB／64GB
See “(6) Supported resolutions”.

DVD drive (*1)
See “(2) Individual specifications”.
Digital (DVI-D 24 pins) × 2
Display
Digital (DisplayPort 20 pins) (*2) (*3) (*4)
USB2.0/1.1 × 2 (front × 2)
USB
USB3.0/2.0/1.1 × 6 (rear × 6)
Interface
Serial
RS-232C (D-sub 9 pins) × 1, Option × 1
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2
LAN(RJ45, Wake on LAN supported)
Audio
LINE IN × 1, LINE OUT × 1 (*9)
External control
Option × 1
SLOT1 : PCIe (x4) (Connector shape is x8) Full height short size (*5)(*6)
SLOT2 : PCIe (x4) Full height short size
PCI Express
SLOT3 : PCIe (x4) Full height short size
Extended
SLOT4 : PCIe (x16) Full height short size
slot
SLOT5 : PCIe (x1) (Connector shape is x4) Full height short size (*7)
SLOT6 : PCI Full height long size (5V 32bit / 33MHz)PCI
SLOT7 : PCI Full height long size (5V 32bit / 33MHz)
External Dimensions
400 × 450 × 150 mm(Width × Depth × Height)(Rubber feet and rack-mounting metal fittings not included)
Hardware status monitoring (fan failure, temperature failure, SMART,
drive operating time, and others), OS deadlock monitoring, watchdog
monitoring, alarm notification when failure is detected (pop up
RAS features
notification, Digital LEDs for Status indication, remote notification, andothers), memory dump collection, maintenance operation support
commands, and simulation function
WeightSee “(2) Individual specifications”.
Inrush current
60 A or less (115 VAC), 120A or less (230 VAC)
Leakage current
3.5 mA or less
Consumption current (Max.)
1.6A/0.7A
AC100V/AC240V (*8)
Rated current
3.5A/1.5A
AC100V/AC240V
Voltage
100 - 240 VAC ± 10% (wide range input)
Power
Frequency
50/60 Hz ± 3 Hz
Keyboard and mouse
Option5-1

5. SPECIFICATION(*1) The DVD drive in this equipment supports the following types of media.
Read supported : CD-ROM, DVD-ROM, DVD-RW, DVD-R
Depending on its condition, an Optical disc might be unreadable. In such a case, use another
Optical disc.
We do not support writing to media because writing might be impossible depending on thequality of the media. If you are going to use the writing function, verify the media to be usedin advance.
NOTE : CD-R, CD-RW and DVD-RAM media are not supported.
(*2) If you use DisplayPort-DVI conversion adapter for triple display, you must select the active
conversion adapter and perform the prior evaluation.
When you use DisplayPort-DVI conversion adapter, you must confirm the output resolution
specification of DisplayPort-DVI conversion adapter.
(*3) Audio output of DisplayPort is not supported.
(*4) DisplayPort-VGA (Analog RGB) conversion adapter is not supported.
(*5) This slot cannot be used because the RAID board is installed.
(*6) The internal connection is PCI Express x4, but the connector shape is PCI Express x8.
(*7) The internal connection is PCI Express x1, but the connector shape is PCI Express x4.
(*8) Consumption current (Max.) is a measurement value with the following configuration.
Model: D model
OS: Microsoft® Windows® 10 IoT Enterprise 2019 LTSC (64bit)(Embedded licensing version)
HDD: SATA HDD 2TB × 3 (include option HDD)
Main memory : 64GB
Extended slot
: SLOT1: RAID board (PCI-Express)
SLOT2: Option LAN adapter (PCI-Express)
SLOT3: Option LAN adapter (PCI-Express)
SLOT4: Option LAN adapter (PCI-Express)
SLOT5: Option LAN adapter (PCI-Express)
SLOT6: LAN adapter for test (PCI) (※)
SLOT7: LAN adapter for test (PCI) (※)
USB device: USB keyboard, USB Mouse(※) For SLOT6 to SLOT7, we do not define option boards. For this reason, we implement
an LAN adapter for use for testing and for taking measurements.
(*9) If the preinstalled OS type is Windows Server®, audio line-in and line-out are not supported.

5-2

5. SPECIFICATION(2) Individual specifications
Table 5-2(1) Individual specifications list
Item
Model(*1)
Processor
HDD/SSD
Drive bay 1
Built-in file
HDD/SSDdevice (*2) (*3) Drive bay2
HDD/SSD
Drive bay3
WeightSpecifications
HF-W7500 model 65
D model : HJ-7565-xxyD

HF-W7500 model 60
D model : HJ-7560-xxyDIntel® Xeon® E-2226GEIntel® Xeon® E-2124G

SATA HDD 2TB
SATA HDD 2TB
SATA HDD 2TB (Option)
About 13.5 kg

Table 5-2(2) Individual specifications list
Item
Model(*1)
Processor
HDD/SSD
Drive bay 1
Built-in file
HDD/SSDdevice (*2) (*3) Drive bay2
HDD/SSD
Drive bay3
WeightSpecifications
HF-W7500 model 65
D model : HJ-7565-xxyV

HF-W7500 model 60
D model : HJ-7560-xxyVIntel® Xeon® E-2226GEIntel® Xeon® E-2124G

SATA SSD 960GB
SATA SSD 960GB
SATA SSD 960GB (Option)
About 11.7 kg(*1) The “xx” denotes the OS type. For details about OS types, see “ (3) Pre-installed OS model
specifications”.
If “xx” is “NO”, an OS is not installed.
Depending on the standards compliance, “y” is either “J” (for Japanese specification) or “M”(for International specification).
The letter at the end denotes the model: D: D model (SATA HDD hardware RAID1 model),
V: V model (SATA SSD hardware RAID1 model)(*2) For information about the precautions for hard disks, see “PRECAUTION 4. HARD DISKDRIVES (HDDs) / SOLID STATE DRIVES (SSDs) ”.
(*3) The HDD1 and HDD2 or the SSD1 and SSD2 must have the same capacity. Do not installdrives with different capacities.

5-3

5. SPECIFICATION(3) Pre-installed OS model
Table 5-3 OS type list
OS type
WF
WG
SE
SF
NO

Pre-installed OS
Microsoft® Windows® 10 IoT Enterprise 2019 LTSC (64bit) (Embedded licensing version)
Microsoft® Windows® 10 IoT Enterprise 2021 LTSC (64bit) (Embedded licensing version)
Microsoft® Windows Server® IoT 2019 Standard (64bit) (Embedded licensing version)
Microsoft® Windows Server® IoT 2022 Standard (64bit) (Embedded licensing version)
NO OS(4) Accessories
Table 5-4 Accessories list
Item
Power cord
ManualSpecifications
7 A 125 V two-prong plug with ground pole
SAFETY INSTRUMENTS (Manual number WIN-B-0004)(5) Option specifications
Table 5-5 Option specifications
Item

Service menu

Specifications
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2(For details, see “(8) Optional LAN adapter specifications(HJ-F7560-20/HJ-F7560-25)”.)
B contact, including RS232C × 1 port (D-sub 9 pins)(For details, see “5.9.2 External control specifications”.)
A contact, including RS232C × 1 port (D-sub 9 pins)(For details, see “5.9.2 External control specifications”.)
General Q and A service (10 incidents per year)
Failure analysis support service (5 incidents per year)

Optional tool

Failure analysis support service (1 incident)
System failure monitoring tool “RunWatcher® R2”

LAN adapter

External control port

5-4

5. SPECIFICATION(6) Supported resolutions
Table 5-6 Supported resolutions list
Screen settings
Refresh rate (*1)
DVI-D
DisplayPort
DigitalDigital
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz
60Hz

Resolution
800×600
1024×768
1280×1024
1920×1080
1920×1200
2560×1440
3840×2160(*1) It has been confirmed that all refresh rate settings indicated in the table actually work in the test
environment provided by Hitachi. Note that supported resolutions and refresh rates varydepending on the display. Therefore, some settings might be unavailable for a specific display.

(7) Main memory specifications
Only the following combinations can be used for the configuration of the main memory ofthis equipment.
Table 5-7 Main memory constitution list
Slot A1－
8GB
16GB

Slot A2
8GB
8GB
16GB

Slot B1－
8GB
16GB

Slot B2
8GB
8GB
16GB

Total capacity
16GB
32GB
64GB

(8) Optional LAN adapter specifications (HJ-F7560-20/HJ-F7560-25)
Table 5-8 Optional LAN adapter specifications list
Item

Specifications

Interface

1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2(RJ45, Wake on LAN not supported)

Installed slot
Dimensions

120.0mm×135.4mm (Include full height bracket)

WeightAbout 70g

PCI Express x4

5-5

5. SPECIFICATION(9) Maximum current specifications (USB port, Extension board, DisplayPort)The following table shows the maximum total current consumption for the USB ports,
extension slots (PCI Express / PCI) and DisplayPort.
Table 5-9 Maximum current specifications
DC Output
3.3V
5V
12V
－12V

Maximum total current consumption for
USB port 8 ports/
Extension board 7 slots/
DisplayPort 1 port
8.0A
8.0A
8.0A
0.2A

The following table shows the maximum current consumption for each of the USB ports,
extension slots (PCI Express / PCI) and DisplayPort. Make sure that the inrush current
when a device is connected does not exceed the specified maximum current. If the inrush
current exceeds the specified maximum current, the surge protection circuit may be
activated and the connected device may not be recognized.
Table 5-10 Maximum current specifications by function
Item
USB2.0/1.1 port
USB3.0/2.0/1.1 port
PCI Express x16 slot
(Connector shape is x16)
PCI Express x4 slot
(Connector shape is x8) (*1)
PCI Express x4 slot
(Connector shape is x4)
PCI Express x1 slot
(Connector shape is x4)

PCI slot

DisplayPort

Voltage
5V
5V
3.3V
12V
3.3V
12V
3.3V
12V
3.3V
12V
3.3V
5V
12V
-12V
3.3V

Maximum current
0.5A/port
0.9A/port
3.0A/slot
5.5A/slot
3.0A/slot
2.1A/slot
3.0A/slot
2.1A/slot
3.0A/slot
2.1A/slot
6.0A/slot
5.0A/slot
0.5A/slot
0.1A/slot
0.5A/port(*1) This slot cannot be used because the RAID board is installed.

5-6

5. SPECIFICATION

5.2 Memory Space
0000 Main Memory

A_0000 Legacy Video Area
B_FFFF(SMM Memory)(128K)

C_0000 Video BIOS(Max 64K)(*1)

C_FFFF
D_0000 Option ROM(64K)(*2)

D_FFFF
E_0000 Extended System BIOS/System
F_FFFF

BIOS(128K)(1MB)10_0000 Main Memory
TSEG_BASE

TSEG (TSEG_SIZE)
Gap(Max) D000_0000 PCI Memory
E000_0000 PCI Express Memory Mapped
F000_0000 Configuration
F000_0000 DMI Interface
FEBF_FFFF
FEC0_0000 I/O APIC / Local APIC(1M)
FECF_FFFF
FED0_0000 DMI Interface
FEDF_FFFF
FEE0_0000 MSI Interface
FEEF_FFFF
FEF0_0000 DMI Interface
FFDF_0000
FFE0_0000 SPI BIOS(2M)(4GB)FFFF_FFFF
1_0000_0000 Main Memory
TOM
MMIOH
Privileged CSR
(2T)

5-7

Space available for real mode.

5. SPECIFICATION(*1) The video BIOS is not supported, so the relevant area is free (reserved).
(*2) The extended BIOS space is a narrow space between D0000 and DFFFF and may already be inuse by other devices. In addition, the size of the BIOS of standard built-in adapters maychange in future versions. It is advisable that you do not use the extended BIOS space if at all
possible when you design a new device. If you do, a contention may occur between devices
and malfunctions of the devices may result.
5.3 I/O Space
Table 5-11 I/O Space list
I/O address

Device name0020－002D
0030－003D
0040－0043
004E－004F
0050－0053
0060、0062、0064、0066
0061
0070－0077
0080
0084-0086
0088

Interrupt controller
Interrupt controller
System timer
Super I/O configuration
System timer
Keyboard controller
NMI controller
RTC controller
LPC
LPC
LPC

008C-008E
0090
0092
0094-0096
0098-009C-009E
00A0－00B1
00B2－00B3
00B4－00BD
00F00000－00FF
0290－029F
02F8－02FF
03F8－03FF
04D0－04D1
0CF8－0CFB
0CF9
0CFC－0CFF

LPC
LPC

Reset controller
LPC
LPC
Interrupt controller

Power management controller
Interrupt controller

Coprocessor
Reserved (Domain except the above)
Super I/O

Serial port 2 (COM2)
Serial port 1 (COM1)
Interrupt controller
PCI configuration (address)
Reset controller
PCI configuration (data)

5-8

5. SPECIFICATION

5.4 Interrupts list
Table 5-12 Interrupts list
Interrupt pin

Description

IRQ1

Cascade (from 8259 #1)
Not used

IRQ2

Timer

IRQ3
IRQ4

Serial port 2 (COM2)
Serial port 1 (COM1)

IRQ5

Not usedIRQ6

Not used

IRQ7
IRQ8

Not used
Real-time clock

IRQ9

SCI

IRQ10

Not used

IRQ11

IRQ14

Not usedNot used
Coprocessor
Not used

IRQ15

Not used

IRQ16

SATA controller, xHCI, Onboard LAN1, PCI Express slot1,
PCI Express slot4, PCI slot6, GPIO, GSPI

IRQ17

SMBus, Onboard LAN2, PCI Express slot2, PCI slot7

IRQ18

PCI Express slot3

IRQ19

PCI Express slot5

IRQ20

IRQ23

Not usedNot usedNot usedNot used

MSI

xHCI, Onboard Video, Onboard LAN

IRQ0

IRQ12
IRQ13

IRQ21
IRQ22

< NOTE >・The above list is valid when the APIC is enabled.
・The IRQ numbers of PCI slots are valid when the INT A terminal is used.
・The IRQ numbers are fixed and you cannot change the settings shown above.
・Even under APIC-capable OS, APIC-enabled IRQ numbers are assigned only
while the corresponding device is active. In other cases, APIC-disabled IRQ
numbers are assigned instead(see the next page).
・When APIC is set, the timer looks like IRQ0 on Windows. However, thisdifference is only in the display and the timer runs on IRQ2 inside the OS.

5-9

5. SPECIFICATION

Table 5-13 Interrupts list (IRQ assignment when the APIC is disabled)
Interrupt pin
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15

5.5

Description
Timer
Not used
CascadeSerial port 2 (COM2): B
Serial port 1 (COM1): A
Not usedNot usedNot used
Real-time clock
SATA, SCI, All PCI devices
Not usedNot usedNot used
Coprocessor
Not usedNot used

Serial Port Settings
The factory default settings for the serial ports are as follows. Do not change those settings.
If you do, the equipment may not work properly.
Table 5-14 Serial port default settings

Name recognizedby the BIOS
Serial port A
Serial port B

I/O address (*1)

IRQ assignment (*1)

3F8h
2F8h

IRQ 4
IRQ 3

Name recognizedby the OS
COM1
COM2

(*1) Automatically assigned by the BIOS.
(*2) When there is not an option board, COM2 is always displayed in device managers.

5-10

Note
Standard feature
Option (*2)

5. SPECIFICATION

5.6 BIOS Setup
The BIOS stores the system configuration information in the SPI-ROM. When the system
configuration is modified, it may be necessary to change the BIOS settings.
< NOTE >When the equipment is shipped, the BIOS is configured in accordance with thesystem configuration.
If the BIOS settings are changed, the system may not operate stably or may notstart properly. Pay sufficient attention when you change the BIOS settings.

(1) Starting the setup menu
When you set up the BIOS, start the setup menu.
When turn on the power, messages related system initialization will be displayed. Press theF2 key to launch the setup menu.
(2) Maneuvering through the setup menu
Use the following keys to maneuver through the menu.
Table 5-15 BIOS Setup menu operation key
Key nameEsc← or →↑ or ↓
＋or －
Space
Tab
Enter

Description
Used for exiting the setup or returning from a lower menu to a higher menu.
Used for selecting a menu or selecting a menu group displayed at the top of the screen.
Used for selecting an item or selecting a sub-item under a menu group.
Used for selecting a value for the setting. By pressing those keys, the setting switches
among the available options.
Used for selecting a value for the setting. If there are only two available options, thesetting toggles when you press the key.
When you configure the date and time, by pressing this key, the focus moves between
setting items, for example, from month to day and from hour to minute.
Used for moving from a higher menu to a lower menu, exiting the setup (saving data to
the SPI-ROM), or other purposes.

(3) Overview of the setup menu
The setup menu consists of the following items:
Main: This is the screen displayed when the menu starts. You can configure basic systemsettings such as date and time.
Advanced: You can configure detailed system settings such as interrupt ports and I/Oaddress settings.
Power: You can configure the automatic power shutdown at failure detection, the operating
mode for when the power is turned on, and others settings.
Boot: You can configure the priority order of the devices from which an OS is booted.
Exit: You can save modified configuration information to the SPI-ROM, reset
configuration information back to the default settings, and make other changes.

5-11

5. SPECIFICATION(4) Details of the setup menu
The following tables show the details of the items you can set up in each menu.
Table 5-16 BIOS Setup menu list (1/3)
Top
menu
Main

Setting item

Default value

System Date
System Time
Drive1
Drive2
Drive3OPTION PORT
Boot
Reset button function
Options

SystemMemoryAutomatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Reset

Quick Boot Mode

Disabled

Correctable ECC Error

Pass

Total Memory
Memory Device[0]Memory Device[1]Memory Device[2]Memory Device[3]BIOS Version
Information Processor Type
Processor Speed
Microcode Revision
System Memory Speed
GOP Version
Memory RC Version
ME FW Version

Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized
Automatically recognized

Note
When you set the system up for
the first time, be sure toconfigure these two items. (*1)
Allocation : Drive bay 1
Allocation : Drive bay 2
Allocation : DVD Drive
Allocation : Drive bay 3
Configures the function of thereset switch.
If you change the setting to NMI(Non-Maskable Interrupt), you
can change the reset switch to an
NMI switch. (*2)
If you change the setting to
Enabled, you can skip thememory check and the startup
time will be shortened.
In normal operation, specify
Disabled for the setting.
Specifies whether to display amessage and pause the startup or
to ignore the error and proceedwith the startup when a
Correctable ECC Error is
detected.
-(*1) The date and time are reflected in RTC (real time clock) at these of change.
(*2) A setting change to “NMI” gives you more chances of non-maskable interrupt, thereby increasing the possibility ofsuccessful memory dump initiated by the reset button at an error occurrence during OS startup/shutdown.
For information about a memory dump, see “8.2 Collecting a Memory Dump”.

5-12

5. SPECIFICATION

Table 5-16 BIOS Setup menu list (2/3)
Top
menu
Advanced I/O Device
Configuration

PCI
Configuration

Setting item

Default value

Note

Serial port A
Base I/O Address
Interrupt
Serial port B
Base I/O Address
Interrupt
PCI-Express Enable
DeviceMasterSlot #1 to #5 Option
ROM ScanEnabled
3F8h
IRQ4Enabled
2F8h
IRQ3EnabledDo not change this setting.

EnabledSpecifies whether to execute theextension ROM. If you specify
Disabled for this setting, the extension
ROM will not be executed.

Link Speed
EnableMasterLatency
Timer
OptionROM Scan

AUTO
Enabled

PCI
DeviceSlot #6 to #7

0040h
EnabledPCI Parity Error Detection EnabledCore Multi Processing
EnabledHyper Threading
Disabled
Intel SpeedStep Technology
Disabled
No Execute Mode Mem Protection
EnabledMMIO Range
Dynamic
Legacy USB Support
EnabledSpecifies whether to execute theextension ROM. If you specify
Disabled for this setting, the extension
ROM will not be executed.
Do not change this setting.

Specifies whether to activate USB
devices. If you specify Disable for thissetting, you can use a USB keyboard
only for the setup menu and after
Windows® starts.
You can change the setting of the front
USB port to enable or disable.

Front USB Port

EnabledInternal gGraphics

Auto

Do not change this setting.

Disabled
Disabled
Disabled

Do not change this setting.

Secure bootConfiguration

UEFI Secure Boot
Protected Signatures
Customized
Signatures
Secure Boot Option
Delete Platform key
Delete All Signatures
Reset to Default

Enabled
Enter
Enter
Enter

5-13

5. SPECIFICATION

Table 5-16 BIOS Setup menu list ( (3/3)
Top
menu
Power

Setting item
After AC Power On

FAN failure detection

Power saving mode

Boot

Boot

Priority Order

Exit

Exit Saving Changes
Exit Discarding Changes

Load Setup Defaults

Default value
Auto

Note
Specifies the action when the power to theequipment is turned on.
Power On : When the power is turned on, theOS is started automatically.
Stay Off : When the power is turned on, thesystem goes into the soft power off
mode.
Auto : If the OS was running the last time thepower was turned off, the OS starts as in
the case of Power On. If the OS was notrunning the last time the power was
turned off, the system goes into the soft
power off mode as in the case of StayOff.

If the backup battery runs out or the battery is
not connected and the power is off, the settingis the same as Stay Off.
For details, see “PRECAUTION 11.
PRECAUTIONS ABOUT THE BIOS
SETTINGS”.
EnabledSpecifies whether the until will detect a fan
failure when the power is turned on.
Do not change this setting.
Disabled
Specifies whether to launch the CPU in the
power saving mode.
Do not change this setting.
1. SATA CD/DVD Do not change this setting.
2. USB CD
Configures the priority order of the devices
3. DRIVE1
from which an OS is booted.
4. DRIVE2
5. ATA HDD
6. PCI SCSI
! 7. OPTION PORT
! 8. USB HDD
9. Internal Shell
Saves the changes you made in the setup into
the SPI-ROM and reboots the system.
Discards the changes you made in the setup andreboots the system with the configuration you
saved in the SPI-ROM last time.
Loads the BIOS default settings.
Default values are loaded but not saved in the
SPI-ROM. If you want to save the default
settings in the SPI-ROM, use “Exit Saving
Changes”.

5-14

5. SPECIFICATION(5) Restoring the default settings
When you want to restore all items in the setup menu back to the default settings, follow
the procedure below:
1. Start the setup menu. (See “(1) Starting the setup menu”.)
2. Open Exit in the top menu. Move the cursor to Load Setup Defaults and press Enter.
The message “Load default configuration now?” is displayed.
3. Select “Yes” and press Enter.
4. Open Exit in the top menu again. Move the cursor to Exit Saving Changes. Press
Enter. The message “Save configuration changes and exit now?” is displayed.
5. Select “Yes” and press Enter.
6. The equipment restarts automatically.
This completes the procedure.

5-15

5. SPECIFICATION

5.7 Boot menu
When starting up the system, you can boot from a device different from the boot device
priority in the BIOS setup menu, and start the BIOS setup menu and Internal Shell.
< NOTE >When the equipment is shipped, the Boot menu is configured in accordancewith the system configuration.
If the boot device is changed, the device may be unrecognized. Pay sufficientattention when you change the Boot device.
(1) Starting the Boot menu
When turn on the power, system initialization messages will be displayed. Press the F5 key
to launch the Boot menu.
(2) Maneuvering through the setup menu
Use the following keys to maneuver through the menu.
Table 5-17 Boot menu operation key
Key nameEsc↑ or ↓
Enter

Description
Used for exiting the setup or returning from a lower menu to a higher menu.
Used for selecting a sub-item under a menu group.
Used for starting a selected item.

Table 5-18 Boot menu list
Top
menu
Boot
Menu

App
Menu

Item (*1)

Behavior

SATA CD/DVD
ATA HDD
Internal Shell

Start up from internal DVD drive.
Start up from HDD or SSD.
Start up the Internal Shell.

Setup

Start up the Setup menu.

(*1) The device name is displayed next to the item of Boot Menu.

5-16

Note
These are only displayed that thedevices are connected and enabled by
Boot Priority Order in the BIOS setupmenu.

5. SPECIFICATION

5.8

Hardware System ClockThis equipment has a hardware system clock that uses an RTC (real-time clock) IC.
The clock has a built-in calendar and continues to work using a backup battery even when
the system power is off.
Table 5-19
Item

Hardware System Clock Specification
Specifications
Hour/Minute/Second
Time function(24-hours clock)
Date function
Year/Month/Date
Precision± 4 seconds per day (*)
Battery
Lithium battery
backup(*) Rough estimates when the ambient temperature is 25C.
For your information, the system program normally updates the internal clock by using aperiodic timer. The internal clock is adjusted by reading the time and date from the hardware
clock when, for example, the system starts.

5-17

5. SPECIFICATION

5.9

Interface Specifications

5.9.1 Connector specifications
The following shows the specifications of the interfaces from this equipment to external
devices.
For information about the location of the ports, see “1.5 Name and Function of Each Part”.
(1) Motherboard (Standard)● USB2.0/1.1 port (front)

U1

U2

U3

U4

L1

L2

L3

L4

Pin No.
U1
U2
U3
U4
L1
L2
L3
L4

Signal name
+5V
USBD1USBD1+
GND+5V
USBD0USBD0+GND

Pin No.

Signalname+5V
USBD0USBD0+GND
SSRX1SSRX1+GND
SSTX1SSTX1+● USB3.0/2.0/1.1 port (rear)
9

5

U1

4

9

5

L1

4

L1(1)
L2(2)
L3(3)
L4(4)
L5(5)
L6(6)
L7(7)
L8(8)
L9(9)

5-18

Pin No.
U1(10)
U2(11)
U3(12)
U4(13)
U5(14)
U6(15)
U7(16)
U8(17)
U9(18)

Signalname+5V
USBD1USBD1+GND
SSRX2SSRX2+GND
SSTX2SSTX2+

5. SPECIFICATION● Serial port (male connector, inch screws) (COM1, COM2 (optional) )Pin No.
1
2
3
4
5

1

5

6

9

Signal name
CD
RD
TD
DTR
GND

Pin No.
67
8
9Signal name
DSR
RTS
CTS
RI

● LAN port (RJ-45 modular port 8 pins)

8

Pin No.
1
2
3
4
5
6
7
8

1

Signal name
TRD0+
TRD0TRD1+
TRD2+
TRD2TRD1TRD3+TRD3-For network connection, use a cable specified as follows.
Cable specification: UTP cable (twisted-pair cable without shield) category 5e or 6

5-19

5. SPECIFICATION● Video port (DVI-D 24 pins, inch screws)
8

1

KEY

17
Pin No.
1
2
3
4
5
6
7
8

Signal name
TX2M
TX2P
SGND
NC(TX4M)
NC(TX4P)
DDCCLK2
DDCDAT2
NC(V-Sync)

24
Pin No.
9
10
11
12
13
14
15
16

Signal name
TX1M
TX1P
SGND
NC(TX3M)
NC(TX3P)
P5DFP
PGND
HP(SENSE)

Pin No.
17
18
19
20
21
22
23
24

Signal name
TX0M
TX0P
SGND
NC(TX5M)
NC(TX5P)
SGND
TXCP
TXCM

NOTE: This video port supports Single-Link only.

● Video port (DisplayPort 20 pins)
19

1

20

2

Pin No.
Signal namePin No.
Signal name1
MainLane0+
11
GND
2
GND
12
MainLane33
MainLane013
CONFIG1
4MainLane1+
14
CONFIG2
5
GND
15
Aux+
6
MainLane116
GND
7
MainLane2+
17
Aux8
GND
18
HotPlug
9
MainLane219
GND
10
MainLane3+20+3.3V
NOTE 1: If you use DisplayPort-DVI conversion connector for triple display, you must selectthe active conversion connector and perform the prior evaluation.
NOTE 2: When you use DisplayPort-DVI conversion connector, you must confirm the output resolution
specification of DisplayPort-DVI conversion connector.

5-20

5. SPECIFICATION● Audio port: LIN and LOUT (3.5φ stereo audio port)
1
2
3

LIN
LOUT
Pin No. Signal name Pin No. Signal name
1
AGND
1
AGND
2
LIN_L
2
LOUT_L
3
LIN_R
3
LOUT_RNOTE 1: If the preinstalled OS type is Windows Server®, LIN and LOUT audio ports are not supported.
Mold

Plug

Audio cable< NOTE >The diameter of the mold of the cable must be 10 mm or less. If thediameter of the mold is larger than 10 mm, when you try to connect
cables to both LINE IN and LINE OUT, the two molds get in the wayof each other and you cannot insert the connectors.

5-21

5. SPECIFICATION(2) RAS external control interface (optional)
NOTE: Serial port and External control I/O port
● External control I/O port (male connector, inch screws)
1

13

14

25

Pin No.
1
2
3
45Signal name
MCALL_1
GENDO0_1
GENDO1_1
WDTTO_1
PSDOWN_1

Pin No.
14
15
16
17
18

6

GENDI0_1

19

7
8
9
10
11
12
13

RMTSTDN_1/GENDI_1
RMTRESET_2
CPUSTOP_2
GENDO2_2
RMTRESET_1
GENDI1_1
RMTPWRON_1/GENDI2_1

20
21
22
23
24
25

5-22

Signal name
MCALL_2
GENDO0_2
GENDO1_2
WDTTO_2
PSDOWN_2
RMTPWRON_2/GENDI2_2
RMTSTDN_2/GENDI_2
GENDI1_2
GENDI0_2
CPUSTOP_1
GENDO2_1
GND

5. SPECIFICATION

5.9.2 External control specifications(1) External control I/O port (EXT) specifications
Table 5-20
Item
External
control
input

External
control
outputExternal control I/O port specifications

Sub-item
Usage
Electricalinterface

Usage
Electricalinterface

Specification
RMTRESET, RMTSHTDN (GENDI), GENDI0,
GENDI1, and GENDI2 (RMTPWRON) (*1) (*2) (*3)
InterfaceNon-voltage transistor contact
Contact current
1 mA/point
Applicable load
• Relay (gold-plated twin contact)• Switch• Isolated open collector
CPUSTOP, WDTTO, PSDOWN, MCALL, GENDO0,
GENDO1, and GENDO2Interface
PhotoMOS relay contact
Load voltage
Up to 40 VDC (external power supply required)
Load current
Steady-state : Up to 0.1 A/point
Inrush : Up to 0.6 A/point, 100 ms
Dielectric strength 250 VAC, one minute
Applicable load
• Relay (clamp diode required)• Buzzer• Indicator• Semiconductor device(*1) RMTSHTDN and GENDI use the same contact (switched by the RAS software setting).
RMTPWRON and GENDI2 use the same contact (switched by the jumper pin setting). For details,
see “6.6 Enabling the Remote Power On Function”.
(*2) When you use the RMTPWRON function, make sure no noise is added to the external contact.
If the contact is closed for 15 ms or more during the soft power off mode due to noise or otherreasons, the power may be turned on unexpectedly. As a side note, while the OS or BIOS is running
after power on, the RMTPWRON function is disabled and the contact can be used as a GENDI2
input.
(*3) When using the RMTPWRON function, the equipment will start up from the standby state, but notethat the RMTPWRON function will not operate in the following cases.
• The RMTPWRON function will not operate in the case that “After AC Power On” setting of theBIOS is “Power On” or “Auto”, and the AC input turned OFF / ON after pressing the power switch
for 4 seconds to enter the standby state.

5-23

5. SPECIFICATION(2) List of external control I/O signals
Table 5-21

List of external control I/O signals (1/2)

Connection diagram
Signal nameCPU side

PSDOWN_1

40 VDC 0.1A
Contact spec

Terminal
No.
5

PSDOWN_2

Fuse

～

Load
Surge Sup

18

CPUSTOP_1

40 VDC 0.1A
Contact spec

23

CPUSTOP_2
9MCALL_1

40 VDC 0.1A
Contact spec

1

MCALL_2

Fuse

～

Load
Surge Sup

Fuse

～

Load
Surge Sup

14

GENDO0_1

40 VDC 0.1A
Contact spec

2

GENDO0_2
15

GENDO1_1

40 VDC 0.1A
Contact spec

3

GENDO1_2
16

Meaning

User side

Activated when the OS isshut down (standby or themain power is off) or whenpower is not supplied to theequipment.

～

Load
Surge Sup

When the power is When the power is
off
off
Contact closed
Contact open
(B contact)(A contact)
When the power is When the power is
off
off
Contact closed
Contact open

When maintenance When maintenanceis requested
is requested
Contact closed
Contact closed

These are general-purpose
When the power is When the power iscontact output signals. A user
off
off
can assign a function to eachContact open
Contact open
one of the contacts GENDO0(A contact)(A contact)
through GENDO2.
User-definedUser-defined
When the power is When the power is
off
off
Contact open
Contact open
(A contact)(A contact)

Fuse

～

Load
Surge Sup

User-defined
GENDO2_1

40 VDC 0.1A
Contact spec

24

GENDO2_2
10～Surge Sup

User-defined
WDTTO_1

40 VDC 0.1A
Contact spec

4

WDTTO_2

Fuse
LoadSurge Sup17～

User-defined

When the power is When the power is
off
off
Contact open
Contact open
(A contact)(A contact)

Fuse
Load

HJ-F7560-18
A contact
specifications

Activated when the OS,
When the power is When the power isapplication, device driver, or
off
off
the like cannot run properly
Contact closed
Contact open
due to an abnormally high(B contact)(A contact)system load or has crashed.
When the CPU is When the CPU is
stoppedstoppedContact closed
Contact open
This is a maintenance request When the power is When the power issignal. This contact is
off
off
activated when theContact open
Contact open
temperature, the fan status or(A contact)(A contact)

one side of mirroreddisks is abnormal.

Fuse

HJ-F7560-17
B contact
specifications

User-defined

Activated when a timeout is When the power is When the power isdetected by the watchdog
off
off
timer. A timeout is also
Contact Closed
Contact open
detected when the OS is shut
(B contact)(A contact)
down (standby or the main
When watchdog
When watchdog
power is off) or when power
timer timeout
timer timeout
is not supplied to theoccurs or
occurs orequipment.
when CPU power when CPU power
is offis offContact closed
Contact open

5-24

5. SPECIFICATION

Table 5-21 List of external control I/O signals (2/2)
Connection diagram
Signal nameCPU side

RMTSHTDN_1(GENDI_1)

5V(VCC)RMTSHTDN_2(GENDI_2)

RMTRESET_1

7
Contact
input

11
Contact
input-This is a reset request signal.
When this contact is closed, theequipment is hard-reset. (*1)

These are general purpose input
signals. A user can assign a task
to each one of the inputs
GENDI0 and GENDI1.

-

22

12
Contact
input

21

5V(VCC)

13

GENDI2_2(RMTPWRON_2)

HJ-F7560-18
A contact
specifications

5V(VCC)GENDI1_2

GENDI2_1(RMTPWRON_1)

This is a shutdown request
signal or a general purpose
input signal. When this contact
is closed, the OS will be shut
down. A user can select which
signal to use. (*1)

HJ-F7560-17
B contact
specifications-

6
Contact
input

Meaning

User side

8

5V(VCC)GENGI0_2

GENDI1_1

20

5V(VCC)RMTRESET_2

GENDI0_1

Terminal
No.

Contact
input

19This is a general purpose input
signal.
A user can assign a task tocontact GENDI2. This input
can also be used for the remote
power on function. (*2)-(*1) You can use a pulse input for the RMTSHTDN contact and the RMTRESET contact. When you use a pulse, thecontact must be closed for at least 500 ms. Note that these two signals should not be closed at the same time.
(*2) Use a pulse input for the RMTPWRON contact. Close the contact for at least 100 ms and open it after about 4
seconds or less. If you shut down the system with this contact closed, the system will start as soon as the system
goes into the soft power off mode. For information about the location of JP2 pin, see “6.6 Enabling the Remote
Power On Function”.

5-25

5. SPECIFICATION(3) Recommended EXT cable specifications
1. For connection, the following cable is required.
Model: HJ-7805-C1-XX, where the XX part shows the length. (*1)

D-sub 25-pins
femaleconnector

M4 solderlessterminal
Shielded grounding (*2)(*1) The maximum cable length is 30 m.
(*2) To connect a cable shield, beside the cable, you must provide a shielded grounding bar dedicated fora shielded wire connection.

2. When a user makes a cable, the user must follow the specifications below.
EXT-side connector
Cable (*)
25

14

13
Connector shapeon the user
equipment side:
Align it to theuser equipment.

1
Plug case
Exterior View of the External Control Cable and Connector(*) The shielded grounding of the cable must firmly contact the conductor of the plug case (frame ground).
(Do not connect a GND pin of the EXT port to the shielded grounding because all GND pins are signal
ground. If you do so, the equipment may malfunction.

● Cable specification (recommended cable)
Item
Maximum cable length
Electric shield of the cableSpecifications
30 m
Required

5-26

Note
Connected to the frame
ground5. SPECIFICATION

5.9.3 External interface cable length specifications
The recommended maximum cable length for each interface of this equipment is as follows.
Table 5-22
No.

External interface cable length specifications

Connector name

Cable length (m)1

DVI-D port

32

DisplayPort

3

3

LAN port

100

4External control I/O port (Optional)

5

Serial port (COM1)

6

Serial port (COM2) (Optional)

7

Front USB2.0/1.1 (2 ports)

30
15

Remarks

UTP Category 5e or better
For information about the cablespecifications, see “5.9.2 (3)”.
Use a shielded cable.
Use a USB 2.0 compliant shielded cable.

1(*1)

8

Rear USB3.0/2.0/1.1 (6 ports)
2

9

Audio (LINE IN/LINE OUT)

Depending on a device to connect, use a
USB 3.0 compliant shielded cable or a
USB 2.0 compliant shielded cable.

2(*1) The cables of the mouse and keyboard defined as options are one meter or longer. However,this is not a problem, because their operation has been checked.
< NOTE >If you use cables longer than the recommended maximum cable length or if
you use an extension cable, it may not operate properly.
A connected device or a conversion connector may not work properly
depending on them. Check proper operation of them before you use it.

5-27

This Page Intentionally Left Blank

6. CHECKUP AND MAINTENANCE

CHAPTER 6 CHECKUP AND MAINTENANCE
6.1 Daily Checkup

WARNING
Make sure to install a dust filter to equipment. If you do not, dusts enter into theequipment and the short circuit fire may occur as a result.

CAUTION
Before you clean or replace the dust filter or the case fan of this equipment,
make sure you shut down the OS, turn off the main power of the equipment,
and wait for at least one minute. Otherwise, the injury of hands and fingers
may result.

NOTICE⚫ Before you move this equipment, make sure you shut down the OS,
disconnect the plug of the power cord from the outlet, and wait for at least one
minute. If you do not, the HDDs and other devices may fail.
⚫ When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered).
If you use other container or packing materials, that may damage theequipment.
⚫ Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.

6-1

6. CHECKUP AND MAINTENANCE(1) Cleaning a dust filter

NOTICE
If you wash a dust filter, dry it completely before re-attaching it to the equipment.
If you use the equipment while its dust filter is not completely dry, the equipment
may fail. When you use a detergent to clean a dust filter, make sure you use aneutral detergent. If you use other types of detergent, the dust filter may lose its
function.
(a) Frequency
Clean a dust filter between once per month and once per three months depending on theamount of dust in the environment.
(b) Procedure
1. Shut down the OS.
2. Unplug the power cord from the outlet. Wait for at least one minute before you startcleaning.
3. Take out the dust filter located on the front panel. Then dust or wash the filter. If you
wash the filter, wait until the filter is completely dry. Then re-attach it to the equipment.
For how to install and remove a dust filter, see “6.4.10 Installing and removing a dust
filter”.

6-2

6. CHECKUP AND MAINTENANCE(2) Cleaning a keyboard (optional)
When you clean a keyboard, make sure you follow the instructions below:● Do not spray detergent directly on to the keyboard or spill liquid detergent on it.
● Do not wipe the keyboard with a wet cloth. If you do, the equipment may fail.

Detergent

HITACHI● When you use detergent, spray a minimum amount of detergent on a cloth.
● Before wiping the keyboard with a wet cloth, wring out the cloth well.
● Use a soft cloth such as gauze.
● Before using detergent, carefully read the instructions on use of the detergent.
● Cover the whole keyboard with gauze, spray detergent all over it, leave it for a couple ofminutes, and wipe off the keyboard.

Detergent
HITACHI< NOTE >For information about the precautions for USB devices, see “ PRECAUTIONS 6.
USB DEVICE”.

6-3

6. CHECKUP AND MAINTENANCE

6.2 Periodic Checkup
The table below shows how to check up the Equipment periodically. A qualified
maintenance personnel must conduct this periodical checkout. Include the checkout time inthe system operation schedule.
Table 6-1

Periodic Checkup

Checkup item
Collection of logging information
Inspection and cleaning for the components• Inspection and cleaning for inside andoutside of the equipment• Inspection of fan rotation, dust removal• Removal of foreign objects that haveentered the equipment• Other general inspection items
Replacing dust filters
Measuring the power voltage
Operation check• Operation check of switches and indicators• Operation check by using test programs
Periodic replacement of replacement
components (*)

Frequency
Once per year

Note

Once per year

Once per year
Once per year
Once per year
As required

Between once For details, see section “6.1per month and Daily Checkup”.
once per threemonths(*) For details about how to handle replaceable components, see “APPENDIX HANDLINGREPLACEABLE COMPONENTS”.
Routine checkup• Cleaning the keyboard• Cleaning dust filters

6-4

6. CHECKUP AND MAINTENANCE

6.3

Installing and Removing Components

6.3.1 Types and locations of installed components
The figure below shows the types and locations of the components installed in this equipment.
Front fan

Dust filter

Fan duct

DVD drive
HDD

Main memory slot
(from right to left,
A1 and A2 and B1
and B2)
Lithium battery

Power Supply Unit
B2

A2

The cover of theequipment

Slot 6, 7(PCI)
Slot 5(PCI Express x1) (*3)
Slot 4(PCI Express x16)

Slot 1(PCI Express x4)(*1)(*2)
Slot 2, 3(PCI Express x4)(*1) This slot cannot be used because the RAID board is installed.
(*2) The internal connection is PCI Express x4, but the connector shape is PCI Express x8.
(*3) The internal connection is PCI Express x1, but the connector shape is PCI Express x4.

Figure 6-1

Types and Locations of Installed Components

6-5

6. CHECKUP AND MAINTENANCE

6.3.2 Before installing or removing components
When you install or removing components, confirm and keep strictly the following instructions.

WARNING● Do not open the equipment cover if you are not a maintenance personnel.
In addition, do not install or replace the hardware.
● Before you start the work, make sure you shut down the OS, unplug thepower cord from the outlet, and wait for at least one minute. Otherwise,
an electric shock or failure of the equipment may result.

CAUTION
Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.
・Allocate sufficient clearance for maintenance work. Carry out the work on a flat surface.
(See “1.6.2 Installation”.)
・Wear cotton gloves when you install or remove components.
・When you tighten or remove a screw, use a Phillips screwdriver (JIS #1 or JIS#2) to avoid
stripping the head.
・When you tighten a screw, drive the screw along the axis of the tapped hole without adding
too much torque in order to avoid damaging the thread.
As well as the above, there are instructions every work item. Confirm and keep strictly these
instructions.

6-6

6. CHECKUP AND MAINTENANCE

6.3.3 Installing and removing the cover of the equipment

CAUTION
When you install the cover of the equipment, do not put your fingers inside
the cover. If you do, your fingers may get caught and injured.
Before starting to work, see “6.3.2 Before installing or removing components”.
(1) Removing the cover of the equipment[1] Remove the three screws on the rear of the equipment.
[2] Slide the cover to the rear of the equipment.
[3] Lift the cover up.

[3]

[2]

[1]

Figure 6-2 Removing the Cover of the Equipment(2) Installing the cover of the equipment
When installing the cover of the equipment, reverse the procedure described in “(1)Removing the cover of the equipment. Then according to Figure 6-2 install the centerscrew first.

6-7

6. CHECKUP AND MAINTENANCE

6.3.4 Installing and removing an extension board

WARNING
Before you install or remove an extension board, make sure you shut down theOS, unplug the power cord from the outlet, and wait for at least one minute. If
you install or remove an extension board without shutting down the power, anelectric shock or a fire may result.

NOTICE
Make sure you disconnect all external cables connected to the equipment before
you install or remove an extension board. Otherwise, failure of the equipment
may result.

(1) Before installing or removing an extension board
・ Before starting to work, see “6.3.2 Before installing or removing components”.
・ When extension boards have been already installed to the slots, install or remove theextension board from a big number slot after removing a small number slot.
・ When you install some extension boards at a time, install extension boards in the orderthat the slot number is larger.
・ For information about the location of the extension boards, see “Figure 6-1 Types andLocations of Installed Components”.

< NOTE >For information about the precautions for extension boards,
see “PRECAUTIONS 7. EXTENSION BOARDS”.

6-8

6. CHECKUP AND MAINTENANCE(2) Information about extension boards(a) Types of extension boards
The equipment has a total of seven extension slots (five PCI Express slots and two
PCI slot).
・The PCI Express slots are compliant with PCI EXPRESS BASE SPECIFICATION REVISION 2.0.
・The PCI slots are compliant with PCI LOCAL BUS SPECIFICATION REVISION 2.1.

Table 6-2
Extension slot

Extension boards list

Supported extension board

Slot 1PCI Express x4 / Full height / Short size (*1) (*2)

Slot 2PCI Express x4 / Full height / Short size

Slot 3PCI Express x4 / Full height / Short size

Slot 4PCI Express x16 / Full height / Short size

Slot 5PCI Express x1 / Full height / Short size (*3)

Slot 6

PCI Long size

Slot 7

PCI Long size(*1) This slot cannot be used because the RAID board is installed.
(*2) The internal connection is PCI Express x4, but the connector shape is PCI Express x8.
(*3) The internal connection is PCI Express x1, but the connector shape is PCI Express x4.

(b) Size of extension boards
The board sizes (length × height) in the PCI Express / PCI specifications are as follows(the height includes the connector):● PCI Express specification
・Short size: 167.65 × 111.15 (mm)
● PCI specification
・Short size: 174.63 × 106.68 (mm)・Long size: 312.00 × 106.68 (mm)6-9

6. CHECKUP AND MAINTENANCE(3) Removing an extension board or a slot cover[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment”
to remove the cover of the equipment.
[2] Remove the screw of the slot where you want to install an extension board or a slot,
and remove an extension board or a slot cover.

WARNING
Always attach a slot cover to each unused slot and attach a connector cover toeach unused connector. Otherwise, failure of the equipment or a fire may result.

CAUTION
If you bend the tab of the grounding spring at the slot by mistake when you
remove an extension board, be careful not to cut your fingers when you fix thebend because the tab has a sharp edge.

< NOTE >There is a case that the panel of the extension board is caught in the claw of theslot earth spring and it is difficult to remove it. Do not pull it by force.

6-10

6. CHECKUP AND MAINTENANCE(4) Installing an extension board or a slot cover[1] See “(3) Removing an extension board or a slot cover”, and remove the cover of theequipment.
[2] If the PCI connector or the PCI Express connector has a cover, remove the cover.
When installing a slot cover, attach the cover to the PCI connector or the PCI Express
connector.
[3] Insert an extension board for the connector of the extension slot horizontally while
pushing the both ends of an extension board.
[4] Push directly above the connector terminal of an extension board and insert an extension
board completely.
[5] Fix an extension board or a slot cover to the extension slot with a screw.
[6] Attach the cover of the equipment.

Figure 6-3

Installing an extension board< NOTE >When you install an extension board, the boards next to it may get knocked
loose. Check that those boards are inserted properly just to be sure.

6-11

6. CHECKUP AND MAINTENANCE

6.3.5

Installing and removing a main memory

WARNING
Before you install or remove main memory, make sure you shut down the OS,
unplug the power cord from the outlet, and wait for at least one minute.
If you install or remove main memory without shutting down the power, anelectric shock or a fire may result.

NOTICE
Make sure you disconnect all external cables connected to the equipment before
you install or remove main memory. Otherwise, failure of the equipment may
result.

(1) Before installing or removing a main memory
・Before starting to work, see “6.3.2 Before installing or removing components”.
・For information about the location of the main memory slots, see “Figure 6-7
Installing a main memory”.
・Before installing or after removing the main memory module, place the tip of thevacuum cleaner nozzle on the top of the connector where the main memory module is(was) installed and clean the connector three times along the connection part.
Nozzle end
Move 3 times to absorb.

6-12

6. CHECKUP AND MAINTENANCE(2) Installing a main memory

NOTICE⚫ The orientation of a main memory module on a connector is fixed. When you

install a main memory module, make sure the orientation is correct.
Otherwise, failure of the equipment may result.
⚫ Do not install main memory modules with different capacities in slot A1 and slot
B1, or in slot A2 and slot B2. If you do, the modules may not be recognized.

[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment” toremove the cover of the equipment.
[2] Refer to the figure below and remove the SATA cables from the backboard connectors.

SATA1

Silk printing

SATA1
connector

SATA0
connector

Note: When installing the SATA cables,
check the silk printing on thecables and attach them to thecorresponding connectors.

Figure 6-4

Removing the SATA cables

6-13

6. CHECKUP AND MAINTENANCE[3] Make sure the lock on both ends of the connector of the memory slot is open.
[4] Insert the main memory into the connector from directly above the connector.
When the main memory is inserted, you will hear a click and it is locked. Make sure thelock is completely closed.

Side view

Memory slot B2
Memory slot B1
Memory slot A2
Memory slot A1

Figure 6-5

Top view

Installing a main memory

On this equipment, only the following combinations are allowed.
Table 6-3
The number ofmain memory
2
4
4

Memory slot
A1
－
8GB
16GB

Main memory combination list

Memory slot
A2
8GB
8GB
16GB

Memory slot
B1
－
8GB
16GB

Memory slot
B2
8GB
8GB
16GB

Total
capacity
16GB
32GB
64GB

(3) Removing main memory
Follow the procedure described in “(2) Installing a main memory” in reverse to remove main
memory. Also, be careful when opening locks at both ends of the connector of the memory slot
at the same time, a main memory will be disconnected from the memory slot.
(4) Reconfiguring the memory dump file settings
When you change the capacity of main memory, you must reconfigure the memory dump
collection settings.
When you reconfigure the memory dump collection setting, see “8.2.1 Memory Dump
Confirmation Message” for details.

6-14

6. CHECKUP AND MAINTENANCE

6.3.6

Installing and removing an HDD or SSD

CAUTION
When you install or remove an HDD or SSD, make sure you do not cut yourfingers on the protrusions.

NOTICE⚫ Put the HDD or SSD on a shock-absorbing material such as an antistaticcushion even for a temporary task. If you put an HDD or SSD directly on ahard surface such as a desktop, a failure or a shorter life span of the unit orloss of data may result due to possible jarring or shock.
⚫ Never remove the screws on an HDD or SSD while the power to the unit is on.
Never hot-swap HDDs or SSDs. If you do either of these, failure of theequipment or the drive may result.
⚫ Before you replace an HDD or SSD, make sure you shut down the OS, unplug
the power cord from the outlet, and wait for at least one minute.
⚫ When you need to replace a failed HDD or SSD in RAID1 while the power ison, see “10.4.2 Recovery from a failure in one drive”.
⚫ Install or remove an HDD or SSD only if necessary, for example, when you
need to replace an HDD or SSD due to failure. If you do it frequently, failure of
the equipment may result.
⚫ Fully insert an HDD or SSD. Loose contact and missing screws may result in
failure.
⚫ Do not give a shock to an installing HDD or SSD and the already mounted
HDD or SSD during installing. If you give a shock to an HDD or SSD, failure of
the drive may result.
⚫ When installing/removing an HDD/SSD in drive bay 3, be careful andinsert/remove it straight. If the connector is not inserted and removed straight,
it may not mate properly.

(1) Before mounting or removing HDD or SSD
・Before starting to work, see “6.3.2 Before installing or removing components”.
< NOTE >For information about the precautions for the HDDs or SSDs, see“PRECAUTIONS 4. HARD DISK DRIVES (HDDs) / SOLID STATEDRIVES(SSDs)”.

6-15

6. CHECKUP AND MAINTENANCE(2) Removing an HDD or SSD[1] Push down on the two claws on the left and right, and open the front cover.
[2] Loosen two set screws for the Drive case.
[3] Hold two set screws for the Drive case and pull out the case.

Push down on the two claws on
the left and right, and open thefront cover.
Figure 6-6

Opening the front coverSet screws for the Drive case.
Figure 6-7

Removing an HDD or SSD
6-16

6. CHECKUP AND MAINTENANCE(3) Removing a Drive bay 3 HDD or SSD (Option)[1] Open the front cover referring to [1] of “(2) Removing an HDD or SSD”.
[2] Loosen two set screws for the Drive case.
[3] Hold two set screws for the Drive case and pull out the case.

Set screws for the Drive case
Figure 6-8

Removing a Drive bay 3 HDD or SSD(4) Installing an HDD or SSD
Follow the procedure described in “(2) Removing an HDD or SSD” or “(3) Removing a
Drive bay 3 HDD or SSD (Option)” in reverse to install an HDD or SSD.
< NOTE >・When you pull out an HDD or SSD, make sure you do not apply too much force
to the connector. Slowly pull out the hard disk in order not to subject the HDD or
SSD.
・When you connect an HDD or SSD to a connector, do not subject the HDD or
SSD to shock or jarring.
・Always install the system disk in drive bay 1. Even if the system disk isincorrectly installed in the drive bay 2, the OS will start up, so pay attention to
the mounting position of the disk.
・The HDD1 and HDD2 or the SSD1 and SSD2 must have the same capacity. Do
not install HDDs or SSDs with different capacities.
・The drive bay 3 is a dedicated HDD or SSD bay. Do not install other devices.
・After having closed front cover, please confirm that you are locked. Front cover
may open by a shock.

6-17

6. CHECKUP AND MAINTENANCE

6.3.7

Installing and removing a DVD drive

CAUTION
When you install or remove a DVD drive, make sure you do not cut your fingers
on the protrusions.

NOTICE
Make sure you do not apply too much force to the connector of the DVD drive
and the top of the DVD drive. If you do so, failure of the DVD drive may result.

(1) Before installing or removing a DVD drive
・Before starting to work, see “6.3.2 Before installing or removing components”.
(2) Removing a DVD drive[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment”
to remove the cover of the equipment.
[2] Follow the instructions in “6.3.6 Installing and removing an HDD or SSD” to open thefront cover.
[3] Remove the fixed claw of the DVD cover.
[4] Slide the DVD cover in the direction of the arrow.
[5] Remove it by expanding the DVD cover to the outside.
DVD cover[3] Remove the fixed claw.

[5]

Figure 6-9[4]Removing a DVD cover

6-18

6. CHECKUP AND MAINTENANCE[6] Remove the screw fixing the equipment and the DVD drive.
(Use a Phillips screwdriver JIS #2)

Figure 6-10

Removing the screw fixing the DVD drive[7] Pull the DVD drive lightly toward the front of the equipment and remove the DVD
drive cable from the DVD drive.
[8] Remove the DVD drive from the equipment.
[8][7] Remove the cable.

Figure 6-11 Removing the DVD drive(3) Installing a DVD drive
Follow the procedure described in “(2) Removing a DVD drive” in reverse to installing a
DVD drive.

6-19

6. CHECKUP AND MAINTENANCE

6.3.8

Attaching and removing rack-mounting metal fittings (option)

CAUTION⚫ Rack-mounting metal fittings are designed to be used for pulling out theequipment toward the front by hooking your fingers on the handles.
Do not grip the handles to lift up or carry the equipment.
If you do, the equipment may fall and personal injury may result.
⚫ Thoroughly check if the rack-mounting metal fittings are attached properly.
If they are not attached properly or the screws are loose, the equipment may
fall and personal injury may result.

NOTICEThe orientation of a rack-mounting metal fitting is fixed if it is to be attached tothe equipment. Make sure the orientation is correct.

(1) Before attaching or removing rack-mounting metal fittings
・Before starting to work, see “6.3.2 Before installing or removing components”.
< NOTE >・ For information about the precautions for rack-mounting metal fittings, see“PRECAUTIONS 8. RACK-MOUNTING METAL FITTINGS”.

6-20

6. CHECKUP AND MAINTENANCE(2) Attaching rack-mounting metal fittings[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment”
to remove the cover of the equipment.
[2] If the rack-mounting metal fittings came with the equipment, use the screws that alsocame with the equipment to attach the rack-mounting metal fittings.
Rack-mounting metal fittings (*)(*) L or R is indicated on the external side of a rack-mounting metal fitting.
As seen from the front of the equipment, attach the one with L on the left
side of the equipment and the one with R on the right.
Figure 6-12

Attaching Rack-Mounting Metal Fittings[3] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment”
to install the cover of the equipment.

(3) Removing rack-mounting metal fittings
Follow the procedure for attaching rack-mounting metal fittings in reverse to remove
them.

6-21

6. CHECKUP AND MAINTENANCE

6.3.9 Attaching and removing rubber feet
(1) Before attaching and removing rubber feet and cover screws
・Before starting to work, see “6.3.2 Before installing or removing components”.
(2) Removing rubber feet[1] Insert the blade of a slotted screwdriver into the center part of a mounted rubber foot.
[2] Gradually pry up the cap at the center of the rubber foot by gently pushing the handle ofthe driver toward the bottom plate of the equipment.

[1]
Cap

Slotted screwdriver[2]

Slotted screwdriver

Figure 6-13

Removing a Rubber Foot

6-22

6. CHECKUP AND MAINTENANCE(3) Removing cover screws[1] Remove the four cover screws using a Phillips screwdriver.

Cover screw
Figure 6-14

Removing cover screws< NOTE >・ Save the rubber feet, and keep them in place for later use.

CAUTION
When you install the equipment on the mounting metal fitting for verticalinstallation, do not use set screws for the cover to secure the equipment. If you
use the set screws for the cover, the equipment may fall and personal injury may
result.

(4) Installing rubber feet and cover screws[1] Align the rubber feet with the holes on the bottom of the equipment and push down
the cap at the center of each rubber foot.
[2] Install the cover screws by following the reverse of the procedure used to remove
them.

6-23

6. CHECKUP AND MAINTENANCE

6.3.10Replacing a dust filter

WARNING
Make sure to install a dust filter to equipment. If you do not, dusts enter into theequipment and the short circuit fire may occur as a result.

[1] Follow the instructions in “6.3.6 Installing and removing an HDD or SSD (2) Removing
an HDD or SSD” to open the front cover.
[2] Remove the dust filter from the front cover.
[3] When you install a dust filter, follow the above procedure in reverse.

Front cover

Dust filter
Figure 6-15

Replacing a dust filter

6-24

6. CHECKUP AND MAINTENANCE

6.4

Installing and removing a lithium battery

CAUTION● This equipment uses a lithium battery. When you replace the lithium battery,make sure you replace it with one specified by the Manufacture. Otherwise,
an explosion, a fire, a burst battery, heat generation, a liquid spill, or gas
generation may result.

(1) Before removing a lithium battery
・Before starting to work, see “6.3.2 Before installing or removing components”.
< NOTE >Before replacing the battery, make sure you record the BIOS settings. Restore
the BIOS settings after you replace the battery. It should be noted that thesystem clock is initialized when you replace the battery. Configure the system
clock after the replacement.

6-25

6. CHECKUP AND MAINTENANCE(2) Removing a lithium battery[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment” toremove the cover of the equipment.
[2] Remove the lithium battery from the battery holder as shown in the figure below.
[3] Remove the lithium battery from the BAT connector on the motherboard.

[1]

[2]

Battery holder

Figure 6-16

Removing a lithium battery(3) Installing a lithium battery
When you install a lithium battery, follow the above procedure in reverse.
< NOTE >・When you connect a cable, make sure the orientation of the cable is correctand insert the connector without applying too much force on the connectors.
・In rare cases, when the power is first turned on after the equipment is installed,
the equipment might not power on. In such a case, turn off and on the main
power switch on the back of the equipment, and then try again.
6-26

6. CHECKUP AND MAINTENANCE

6.5 Enabling the Remote Power On Function

CAUTION
Do not directly touch the parts inside the equipment with your hand when you
install or remove a jumper socket. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.

When you use the remote power on function of the optional RAS external control port,
remove the jumper socket attached to the JP2 pins on the motherboard. Whether a jumper
socket is attached determines whether the function of the external contact GENDI2 is a
general-purpose digital input signal or the remote power on signal. (See “5.9.2 External
control specifications”.)
Table 6-4

Remote Power On setting

Whether a jumper
socket is attached
Attached
Not attached

GENDI2 setting
General-purpose digital
input signal
Remote power on signal(1) Before attaching or removing a jumper socket
・ Before starting to work, see “6.3.2 Before installing or removing components”.

6-27

6. CHECKUP AND MAINTENANCE

Slot 5(2) Removing a jumper socket[1] Follow the instructions in “6.3.3 Installing and removing the cover of the equipment”
to remove the cover of the equipment.
[2] When removing the jumper socket, follow the instructions in “6.3.4 Installing and removing
an extension board” to remove an extension board if the extension board is interfered withthe work.
[3] Remove the jumper socket from the JP2 pin. (The JP2 pin is located on the straight line of
the slot 5 connector.)

JP2

Figure 6-17

Removing a Jumper Socket(3) Attaching a jumper socket
Follow the procedure described in “(2) Removing a jumper socket” in reverse to attaching
the jumper socket.
< NOTE >Save the jumper socket in place for later use when you want to restore the original
setting.

6-28

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITIONUSING A RECOVERY DVD
NOTICEA recovery DVD contains an image file created for the hardware configuration at
the factory shipment. If the hardware configuration has changed from the one at
the factory, the OS may not start after restoration work. Remove all external
storage devices to resume the hardware configuration at the factory shipment
before you perform restoration work using a recovery DVD.
When a recovery DVD is used, all data in the system drive is deleted. Back up
the data beforehand as required.

This chapter describes the following procedure:・The procedure to restore the system drive back to the factory-shipped conditions when you
discontinue the system you have built.
7.1 Overview of Restoration Procedure
This section describes the overview of the procedure to restore the system drive back to thefactory-shipped condition when you discontinue the system you have built. After you restore
the contents of the system drive back to the factory condition, follow the procedure describedin “CHAPTER 3 SETUP” to set up the OS.
The following is a rough flow chart of the procedure.
Preparation

Restoring the factory condition

Setting up the OS

For details, see “7.2 Preparation”.
・This shows a list of the items you need toprepare and the items you need to decide orcheck before you start restoration work.
For details, see “7.3 Restoring the System Drive
Back to the Factory-Shipped Condition”.
・The contents of the system drive are restored
back to the factory-shipped condition.
・The procedure takes about 30 minutes.

For details, see “CHAPTER 3 SETUP”.

7-1

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.2 Preparation
Before you start restoration work using recovery DVDs, have the following recovery DVDs
ready.
Recovery DVD
for HF-W

HITACHI HJ-756x-**** Product Recovery DVD(The underlined part is the model number of the equipment you purchased.)

7-2

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.3 Restoring the System Drive Back to the Factory-Shipped Condition
7.3.1 Procedure for restoring the system drive back to the factory-shipped condition
Follow the procedure below to restore the system drive of an HF-W7500 Model 65/60 backto the factory-shipped condition using a recovery DVD.
1. Turn on the power to the equipment, and insert a recovery DVD “HITACHI HJ-756x****
Product Recovery DVD” to the DVD drive. If the number of recovery DVDs is multiple,
insert a first disc (For example, if the number of recovery DVDs three insert the discnumber : 1/3).
(NOTE) The underlined part is the model number of the equipment you purchased, andtherefore the part indicated as * is different depending on the model. In thefollowing description of the procedure, replace the “HJ-655x-****” with the actualmodel number of the equipment you purchased.
2. When you boot from the recovery DVD, the confirmation message is displayed.
(NOTE) If you cannot boot from the recovery DVD, turn off the equipment, and then turnit back on.
・When the model name displayed in the confirmation message is the same as
the model name of the equipment you use, click Yes.
・When the model name displayed in the confirmation message is different fromthe model name of the equipment you use, click No.

7-3

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

When you click No, the following message box is displayed. Click OK.
The recovery DVD is automatically ejected, and then the equipment is automaticallyshut down.
If you want to go back to the confirmation window for the attention message, click
Cancel.

3. When you click Yes on the confirmation message window, the confirmation window for
the following attention message is displayed.
・If you are OK with the attention message, click Yes.
・If you are not OK with the message, click No.

When you click No, the following message box is displayed. Click OK. The recovery
DVD is automatically ejected, and then the equipment is automatically shut down.
If you want to go back to the confirmation window for the attention message, click
Cancel.

7-4

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

4. When you click Yes on the confirmation window for the attention message, the selection
window for the drive restore option is displayed.
・If you want to restore the system drive back to the factory-shipped condition, selectthe restore option, and then click Next.
・If you want to cancel restoring the system drive back to the factory-shipped
condition, click Cancel.
- Entire drive:
Select this option if you want to restore the whole system drive back to thefactory-shipped condition or configure a new drive to the factory-shipped
condition after you replace the system drive.
If you select this option and click Next, proceed to step 5.
- Only the system and boot partition:
Select this option if the system drive has partitions other than the boot partition(the partition on which Windows is installed) for data storage or other purposes
and you want to restore the system drive back to the factory-shipped condition
while keeping these partitions. If you select this option, only the boot partition
is restored back to the factory-shipped condition.
If you select this option and click Next, proceed to step 6.
You cannot select this option in the following cases.
■ The system drive has no boot partitions.
■ The system drive has more than one boot partition.
■ The size of the boot partition is less than the minimum boot partition size
defined for this equipment.
(For an HF-W7500 Model 65/60, the minimum size is 200 GB.)7-5

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

When you click Cancel, the following message is displayed. Click OK. The recovery
DVD is automatically ejected, and then the equipment is automatically shut down.
If you want to go back to the selection window for the drive restore option, click Cancel.

7-6

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD<When you select Entire drive in the selection window for the drive restore option>
5. If you select Entire drive in the selection window for the drive restore option,
the confirmation window for the settings of the drive restoration is displayed.
・If you are OK with the displayed partition size to be restored, click Yes. Proceed tostep 7.
・If you are not OK with the displayed partition size to be restored, click No.
The selection window for the drive restore option returns.

<When you select Only the system and boot partition in the selection window for the drive
restore option >6. If you select Only the system and boot partition in the selection window for the drive
restore option, the confirmation window for the settings of the drive restoration isdisplayed.
・If you are OK with restoring only the boot partition, click Yes. Proceed to step 7.
・If you are not OK with restoring only the boot partition, click No. The selection
window for the drive restore option returns.

7-7

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7. When you click the Yes button in the confirmation window for the settings of the drive
restoration, preparation for restoration to the shipping state starts. The [Status] box
displays the following message: “Copying data. Please wait. This might take several
minutes.”(NOTE) If you select Only the system and boot partition in the selection window for
the drive restore option, the boot partition is formatted before the restoration
process.
Formatting the partition may take up to a couple of minutes. (The time required
for formatting depends on the size of the boot partition.) During the format
process, “Preparing Recovery.” is displayed in the [Status] box.

7-8

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

8. When drive restoration processing with the current recovery DVD is complete, thefollowing message is displayed, and the recovery DVD is automatically ejected.
Remove the recovery DVD from the DVD drive and insert the next recovery DVD.

9. When you click Continue, the [Status] box displays the message “Copying data. Pleasewait. This might take several minutes.” Then, preparation for drive restoration resumes.

10. If the number of recovery DVDs is multiple, repeat steps8 and 9.

7-9

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

11. When preparation for drive restoration is complete, drive restoration starts. and the[Status] box displays the progress. Also the recovery DVD is automatically ejected,
remove the recovery DVD from the DVD drive.

12. When the restoration process back to the factory-shipped condition performed by therecovery DVD is fully completed, “Recovery Complete.” is displayed in the [Status]box. Click Exit, the equipment will be shut down.

The system drive of the HF-W7500 Model 65/60 is now successfully restored to thefactory condition by using a recovery DVD. After you finish the procedure above,follow the instruction in “CHAPTER 3 SETUP” to set up the OS.

7-10

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.3.2 Errors generated during a restoration process and their corrective actions
When an error occurs during a recovery operation, record the error message and the error
code displayed on the window, and then contact the system administrator. Then, take action
as shown in the following table. If you take the corresponding action but the operation is not
successful, or if the No. 8 error message is displayed, contact our sales representative.
Table 7-1
No.

List of errors of the recovery operation

Error message

Action1

Retry time out. Please refer to the INSTRUCTION • Check the integrity of the system drive.
MANUAL.
(Read/Write tests and so on)

2

Image file is not found. Please refer to the
INSTRUCTION MANUAL..

3

Drive failed or not connected. Please refer to the
INSTRUCTION MANUAL..

4

Failed to access the drive. Please refer to the
INSTRUCTION MANUAL..

5

Failed to assign drive letter. Please refer to the
INSTRUCTION MANUAL..

• Check that any devices unnecessary for arecovery process are connected. If connected,
remove them.

6

Failed to read from Product Recovery DVD.
Please refer to the INSTRUCTION MANUAL..

• Check if the DVD drive is connected correctly.
• Check the integrity of the recovery DVD.
(Read tests and so on)• Check if the DVD drive works properly. (Readtests and so on)

7

Recovery failed. Please refer to the
INSTRUCTION MANUAL..

• Retry a recovery process.

8

Recovery invalid. Please refer to the
INSTRUCTION MANUAL..

• Contact our sales representative.

9

Drive capacity is not enough. Please refer to the
INSTRUCTION MANUAL..

• Check the size of the system drive.

7-11• Retry a recovery process.
• Check the integrity of the recovery DVD.
(Read tests and so on)• Check if the DVD drive works properly. (Readtests and so on)• Check if the system drive is connected
correctly.
• Check the integrity of the system drive.
(Read/Write tests and so on)

8. MAINTENANCE OPERATIONSCHAPTER 8 MAINTENANCE OPERATIONSThis chapter describes maintenance operations that use the Reliability, Availability, andServiceability (RAS) features of this equipment.

8.1 Overview
RAS features are designed to achieve highly reliable features of the equipment. The following
table shows an overview of the RAS features of this equipment.
Table 8-1

RAS features overview

Category

Item
Monitoring
Hardware status monitoring
OS hangs monitoring
Watchdog timer monitoring
GUI features setting
RAS features setting window
Status check GUI display
Hardware status window
Notification
Event notification
Pop-up notification
Digital LEDs for Status indication
Remote notification
Status acquisition by using library functions
Control
Shutdown
Automatic shutdown/Startup suppression Shutdown by Library functions
Startup suppression when severe failure occurs
Controlling general purpose external contacts
Controlling the Digital LEDs for Status indication
Library functions
RAS library
Maintenance/ Memory dump
Memory dump collection
FailurerelatedError cause notification with STOP error codeanalysis
Log information collection window
Maintenance operation support commands
Logging the trend of the temperature inside thechassisSimulation
Hardware status simulation

8-1

8. MAINTENANCE OPERATIONS<Monitoring>(1) Hardware status monitoring
This function monitors the hardware status of this equipment including the status of the fansand drives as well as the temperature inside the chassis.
(2) OS hangs monitoring
This function monitors the operational state of the OS by using a dedicated timer
implemented on this equipment. As long as a process with the highest priority (real-time priority
class) can run properly, the status lamp on the front of this equipment is lit in green.
(3) Watchdog timer monitoring
This feature monitors whether processes are scheduled properly, using the watchdog timer
implemented on this equipment. This feature also offers a library to use the watchdog timer.

<GUI feature settings>(4) RAS setting window
This window provides a graphical user interface for configuring RAS feature settings
including the condition of automatic shutdown and the setting of the watchdog timer.

<Status check>(5) Hardware status window
This window displays the hardware status of this equipment by using a graphical interface.
There is always an icon in the notification area of the taskbar to display the hardware status.

8-2

8. MAINTENANCE OPERATIONSThis icon is not shown in the notification area of the taskbar by default, but if you click thearrow at the side of the notification area, the icon will appear. Furthermore, you can set this icon
to reside in the taskbar notification area. To do so, right-click the taskbar and click Taskbar
settings in the displayed menu. Click Select which icons appear on the taskbar in thedisplayed window, and then set envdisp MFC Application or its icon to On.

Right-clicking the taskbar displays a menu.

(6) Event notification
This feature enables a user application to check the hardware status of this equipment bymonitoring the status of event objects.
(7) Pop-up notification
This feature notifies a user that an error has occurred in the hardware of this equipment bydisplaying pop-up messages.
(8) Digital LEDs for Status indication
The Digital LEDs for Status indication are on the front of this equipment and notify a user thatan error occurred in the hardware of this equipment. These LEDs can be used by a user
application in order to, for example, notify the a failure of the application.
(9) Remote notification
This feature enables a remote device to check the hardware status of the equipment. It also
notifies the remote device whenever the hardware status changes.
(10) Status acquisition by using library functions
This function enables a user application to get the hardware status of this equipment by using
the RAS library.

8-3

8. MAINTENANCE OPERATIONS<Control>(11) Automatic shutdown
This feature automatically shuts down the equipment when a fan failure, abnormal
temperature inside the chassis, or a remote shutdown signal input is detected. Use “(4) RAS
setting window” to enable or disable the automatic shutdown feature.
(12) Shutdown using library functions
You can shut down the equipment from a user application using the RAS library.
(13) Startup suppression when severe failure occurs
This feature suppresses startup of this equipment when a failure, such as a fan failure is
detected during OS startup in order to protect the hardware.
(14) Control of general purpose external contacts and Digital LEDs for Status indication
This feature enables a user to control the general purpose external contacts and the status
display digital LEDs with the RAS library.
Four input and three output general purpose external contacts are available. If you use thosecontacts, signals can be input from an external device to this equipment, and signals can be
output from this equipment to an external device.

<Library functions>(15) RAS library interface
This interface offers library functions for recording log information in addition to the libraryfunctions offered by items (10), (12) and (14).

<Maintenance / Failure analysis>(16) Memory dump collection
This feature records the contents of the system memory in a file (memory dump file) when
the reset switch is pressed after a failure has occurred, for example, after the equipment stops
unexpectedly. By analyzing the data in this memory dump, you can investigate the cause of the
failure.
(17) Error cause notification with a STOP error code
This feature detects a blue screen caused by an error with the STOP error code 0x80 andrecords the cause of the blue screen in the event log.

8-4

8. MAINTENANCE OPERATIONS(18) Log information collection window
In this window you can collect log data and memory dump files for this equipment using agraphical user interface.
(19) Maintenance operation support commands
These commands include a command used for saving failure information such as memory
dump files and event log files to an external medium.
(20) Trend logging of the temperature inside the chassis
This feature periodically measures the temperature inside the chassis of this equipment andrecords the data in a file.

<Simulation>(21) Hardware status simulation
This feature simulates the hardware status of this equipment including the status of the fansand drives as well as the temperature inside the chassis. By using this feature, you can test auser application without an actual hardware failure.
This manual explains the features in (13), (16), and (19). For details about other features,refer to “HF-W7500 Model 65/60 RAS FEATURES MANUAL (WIN-63-0101)”. For
information in (8) POST messages, see “9.6.1 POST messages”.

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8. MAINTENANCE OPERATIONS

8.2 Collecting a Memory Dump
When one of the errors in Table 8-1 occurs, this equipment records the contents of thesystem memory in a file (memory dump file). Then a blue screen appears and a STOP error
code is displayed. By analyzing the data in this memory dump file, you can investigate thecause of the failure.
Table 8-2 Error That Trigger a Memory Dump
Cause
Forced recovery from OS
hang

Description
When the OS hangs, press the reset switch or input a remote reset
signal to the external contact RMTRESET (*1).
Then a memory dump is collected.
Hardware NMI
When a severe failure (such as uncorrectable memory error or a PIC
bus parity check error) occurs in the hardware of this equipment, anon- maskable interrupt (NMI) is generated and a memory dump iscollected.
Microsoft® Windows®
When a fatal error occurs in the Microsoft® Windows® kernel, a
STOP error
memory dump is collected.
(*1) Do not input a remote reset signal continuously to the RMTRESET external contact.
If you do, this equipment cannot collect a memory dump.

For details about the displayed STOP error code, see “9.3 STOP Error Codes”.
To select the memory dump file type, open System in Control Panel. You can select from thefollowing five types defined below. Because the memory dump file type determines how far
you can analyze the failure by using the dump file, we recommend selecting “Complete
memory dump” whenever you can. The factory default is “Complete memory dump”.
・Complete memory dump : The entire contents of system memory is recorded. The bootvolume (*2) must have enough free space to hold a paging fileequal to the size of the physical memory plus 1 MB.
・Kernel memory dump
: The kernel memory is recorded. The boot volume (*2) must haveenough free space to hold a paging file about one third the sizeof the physical memory.
・Minimum memory dump : The minimum information necessary for identifying what caused
the equipment to stop is recorded. The boot volume (*2) musthave enough free space to hold a paging file of more than 2 MB.
・Automatic memory dump: Similarly to the kernel memory dump, the kernel memory isrecorded. The difference from the kernel memory dump is that
the Auto memory dump can make the initial paging file small
from the physical memory size.
・Active memory dump
: The contents of the memory assigned to a virtual machine arefiltered, and the contents of the memory used in the Hyper-V
hosts are recorded only. The active memory dump can make therecorded memory dump file smaller than the complete memory
dump.
(*2) The boot volume is a volume that contains Windows® files and Windows® support files.

8-6

8. MAINTENANCE OPERATIONSIn order to collect a complete memory dump file, you need a memory dump file of a size
comparable to the capacity of the physical memory. In addition, the virtual memory (page file)and memory dump settings must be the ones recommended for this equipment (*3).
(*3) 1. Display Control Panel, and then click System and Security. Next, click System.
2. Click Advanced system settings in the window.
This means the settings in the Advanced system settings in the Control Panel are as
follows. These settings are preset in this equipment when the equipment is shipped fromthe factory.
・In the Startup and Recovery, Complete memory dump is selected as memory dump
type.
・In the Startup and Recovery, Overwrite any existing file is selected.
・In the Performance, the Initial size and Maximum size of the virtual memory is thephysical memory size plus 300MB.
When an incident occurs that triggers a memory dump or the reset switch is pressed, theprocess that triggers a memory dump is started after the window called “blue screen” isdisplayed.
< NOTE >・ The time required for collecting a memory dump depends on the type of dump
file collected, the configuration of the mounted drives, and the memory capacity.
It should be noted that if you keep the factory setting, “Complete memorydump”, for the memory dump file type, the time required may be extremely long.
・After “Beginning dump of physical memory” is displayed on the blue screen, thecount on the screen that shows the progress of the memory dump sometimes
stops being updated. This is because collection of the memory dump failed due
to an error of the file system or a hard disk.
If this happens, record the first five lines of the STOP message screen. Thenpress the reset switch or turn the power off and then back on to restart theequipment.

8-7

8. MAINTENANCE OPERATIONS

8.2.1 Memory Dump Confirmation Messages
If the capacity of the physical memory exceeds the capacity of the memory dump file or thevirtual memory due to, for example, newly added physical memory, or if a complete memory
dump cannot be collected because the memory dump setting has changed, this equipment
displays the following message and records an event in the event log.

If you want to use the system with the memory dump setting recommended for thisequipment, click Yes to close the message box. The memory dump and virtual memory
settings are updated and the area for saving a memory dump is allocated automatically as
required.
< NOTE >・If you do not want to use the system with the memory dump setting
recommended for this equipment, click No to close the message box. Then, thismessage box will no longer be displayed.
・When the message box above is displayed, sometimes an information log entry
with Event ID 26 is recorded in the event log.
・In the case of Windows Server® 2019, the phenomenon that only the above
message box frame is displayed on the sign-in screen may occur. If thisphenomenon occurs, the message box will be displayed normally by clicking theinside of the message box frame with the mouse.
If the following message is displayed afterward to prompt you to restart the system, click
OK to close the message box, and then restart the system.

8-8

8. MAINTENANCE OPERATIONS

8.2.2 Configuring the settings related to a memory dump
This subsection describes how to configure the settings related to a memory dump.
Use the following procedure when you want change the memory dump setting to the one
recommended for this equipment. You do not have to follow this procedure if you are alreadyusing the memory dump setting recommended for this equipment, for example, immediately
after the equipment is shipped from the factory, or if you click Yes in " 8.2.1 Memory
Dump Confirmation Messages ".
< NOTE >Before starting a procedure in this subsection, you must sign in to the local
computer by using an administrator account registered on the computer (as amember of the Administrators group).
(1) Configuring virtual memory
1. Click Start > Control Panel > System and Security. Then click System.
2. Click Advanced system settings in the window.
3. On the Advanced tab page, click Settings under Performance.
4. In the Performance Options window, click the Advanced tab.
5. Click Change which is under Virtual memory.
6. Clear the Automatically manage paging file size for all drives check box.
7. In the Drive list, select the drive that stores the paging file you want to change.
For explanation, assume C: (system drive) is clicked here.
8. Select Custom size. In the Initial size (MB) or Maximum size (MB) box, type the
new size of the paging file in megabytes. Then click Set.
Specify the following value for both the initial size and the maximum size based on thephysical memory size.
・If the physical memory size is 16GB: “16509”
・If the physical memory size is 32GB: “32893”
・If the physical memory size is 64GB: “65661”
You can check the physical memory size using the following procedure.
a. Click Start > Control Panel > System and Security.
b. Click System. Then check the value of “Memory(RAM)：”9. Click OK.

8-9

8. MAINTENANCE OPERATIONS(2) Specifying a memory dump file
1. Click Start > Control Panel > System and Security. Then click System.
2. Click Advanced system settings in the window.
3. In the Advanced tab page, click Settings under Startup and Recovery.
4. In the Dump file box, type a memory dump file name.
By default, “%SystemRoot%\MEMORY.DMP” is specified for this box.
Unless it is necessary, you do not have to enter a name.
5. Select the Overwrite any existing file check box.
6. Click OK.
In order to enable a Complete memory dump as recommended for this equipment,
follow the procedure below.
1. Double-click the SetCrashDump.reg file under C:\Program Files\HFWRAS\init.
2. The following message box will open. Click Yes.

3. A message box will appear indicating that information has been added successfully.
Click OK.
4. The setting is applied after restart the system.

(3) Reserve the area for saving a memory dump
Reserve the area used for saving a memory dump using the createdmp command.
For details, see "8.4 Maintenance Operation Commands".

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8. MAINTENANCE OPERATIONS

8.3 Startup Suppression on Serious Failure Detection
This equipment suppresses startup of the equipment when one of the following incidents is
detected during Windows® startup in order to protect the hardware.
1. Fan failure
2. Remote shutdown signal input< NOTE >In the case of a remote shutdown signal input, startup is suppressed only when
“Enable automatic shutdown at remote shutdown input” is selected in the RAS
setting window. If an automatic shutdown is not selected, startup is not suppressed.
For information about how to use the RAS setting window, refer to “HF-W7500
Model 65/60 RAS FEATURES MANUAL (WN-63-0101)”. When a remote shutdown
signal input is detected, the equipment displays a blue screen and then stops.
For information about the STOP error code of this case, see “9.3 STOP Error
Codes”.

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8. MAINTENANCE OPERATIONS

8.4 Maintenance Operation Commands
This section explains how to use maintenance operation commands. These commands areused when problems occur in the equipment and during preventive maintenance. All thesecommands are started at the command prompt when they are used.
Table 8-3 shows a list of maintenance operation commands.
Table 8-3
Command namelogsave

mdump
createdmp

getrasinfo

Maintenance Operation Commands

FeatureUsed for collecting data for preventive maintenance or data for postfailure analysis during preventive maintenance or when problems
occur.
Used for copying a memory dump file to a portable medium when amemory dump is collected due to a STOP error.
Used for reserving a disc area for a memory dump file when a message
is displayed indicating the capacity of the memory dump file isinsufficient.
Used for checking the status of the equipment such as the status of the
fan and the temperature inside the chassis.

The Manufacturer provides charged services to analyze the data collected by thesemaintenance operation commands, such as memory dump files and data for failure analysis.

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8. MAINTENANCE OPERATIONS

8.4.1 Log information collection command (logsave)<Name>
logsave - Collecting log information<Syntax>logsave [-e file name][Directory]<Feature>
The logsave command saves the data used for preventive maintenance and post-failure
analysis of problems. The data is compressed and recorded as one file (File name:logsave.zip).
The following options are available for this command. If no options are specified, the logsave
directory, is created under the system drive (usually C:¥) and the data is saved under that
directory.
-e File name: The data previously saved by the logsave command will be decompressed.
For the file name, specify the absolute path of the file you want to decompress.
If this option is not used, the logsave command will save the data.
Directory:
When the -e option is not used, specify the directory where you want to store
the saved data. If this option is not used, a directory, the logsave directory, iscreated under the system drive (usually C:¥) and the data is saved under that
directory.
When the -e option is used, specify the directory where you want to store thedecompressed data. If this option is not used, the data is decompressed under
the current directory.
Table 8-4 shows the information collected by the logsave command.
Table 8-4
Item
Windows® event log file
RAS software log data

Information Saved by logsave
Description
Backup of the event log file
RAS software operation log

RAS software user setting information
Windows® version information

User setting definition file for pop-up notification
Version information of the Windows® system files anddriver files
Minimum memory dump
Files under the directory used for storing a minimum
memory dump
System information
System information including hardware resources andsoftware environment.
Output of the RAS information display Status of the equipment such as the status of the fan andcommandthe temperature inside the chassis and configuration
information of the RAS software
Output of the ipconfig command
Network that sets information
RAID log data
RAID operational log
Windows® setup log
Windows® setup log file

8-13

8. MAINTENANCE OPERATIONS<Diagnosis>
When this command is terminated with an error, the following error message is displayed.
If a directory for saving data does not exist, an error message from the Windows® xcopy
command is displayed.
Table 8-5 Error Messages of the logsave Command
Error message
Meaning
You do not have the privilege to run this command.
You do not have administrator
Please run this command again on “Administrator:
privileges.
Command Prompt”.
Sign in to the computer by using an
administrator account and run thecommand again. If User AccountControl (UAC) is enabled, start thecommand prompt with administrator
privileges and run the command.

< NOTE >・When you run the logsave command, sign in to the computer by using an
administrator account registered on computer (as a member of the
Administrators group). You cannot run multiple instances of the logsave
command simultaneously.
・Start the command prompt with administrator privileges and run the command.
・The log information can also be collected by using a program in the start menu
For details, refer to “HF-W7500 Model 65/60 RAS FEATURES MANUAL (WIN63-0101)”.
・Confirm the existence of the collected files by Double-clicking on the saved zip
file. If you cannot confirm the collected files, the zip file might be corrupt. Redologsave command.

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8. MAINTENANCE OPERATIONS

8.4.2 Memory dump file copy command (mdump)<Name>
mdump - Copying a memory dump file
<Syntax>
mdump [-n | -e file name] <Copy (Decompress) destination path name><Feature>
The mdump command compresses a memory dump file collected by Microsoft® Windows®
when the equipment stops unexpectedly. Then the command copies the compressed memory
dump file to a portable medium. The dump file, which is specified in the Startup andRecovery window displayed by selecting Control Panel > System and Security > System >Advanced system settings and clicking Settings under Startup and Recovery, and all thefiles under the minimum dump directory will be saved. The memory dump file is compressedand stored as a file (File name: MEMORY.zip).
As an option, if you use the -e option, the compressed file will be decompressed.
The following options are available for this command:-n:Files will be copied without compression.
-e file name: A file compressed by the mdump command will be decompressed. You mustspecify the file name.
Copy destination path name: When the -e option is not specified, specify the drive name of
the copy destination. If you want to copy files to a directory, specify a full path
including the directory name.
When the -e option is used, specify the directory where you want to store thedecompressed files.
・A memory dump file is copied to the copy (decompress) destination specified by thiscommand.
・If a file with the same name as the copy (decompress) destination already exists at thesame location, the file is overwritten.
・When you run the mdump command by typing “mdump /?” or “mdump -?” at thecommand prompt or when there is an error in the specified parameters, a help message will
be displayed to show how to use the command.

8-15

8. MAINTENANCE OPERATIONS<Diagnosis>
When this command is terminated with an error, the following error messages isdisplayed.
Table 8-6 Error Messages of the mdump Command
Message
Description
You do not have the privilege to run this command.
You do not have administrator
Please run this command again on “Administrator:
privileges.
Command Prompt”.
Sign in to the computer by using an
administrator account and run thecommand again. If User AccountControl (UAC) is enabled, start thecommand prompt with administrator
privileges and run the command.
Error:Compression of memory dump file failed.
Compression of the memory dump
file failed.

< NOTE >・When you run the mdump command, sign in to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the mdump
command simultaneously.
・Start the command prompt with administrator privileges and run the command.
・If there is not enough free space on the copy destination, the Compressed
Folders Error occurs when you run the mdump command. Make sure that there
is a free space that is comparable to the capacity of the physical memory before
running the mdump command.
・Do not run the mdump command immediately after the OS start after the blue
screen is displayed. If you do, the Compressed Folders Error occurs. For details,
refer to “HF-W7500 Model 65/60 RAS FEATURES MANUAL (WIN-63-0101)”.
・Confirm the existence of the memory dump file by Double-clicking on the saved
zip file. If you cannot confirm the files, the zip file might be corrupt. Redo mdump
command.

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8. MAINTENANCE OPERATIONS

8.4.3 Disk area allocation command for saving a memory dump (createdmp)<Name>
createdmp - Reserving a disk area for a memory dump file
<Syntax>
createdmp<Feature>
The createdmp command creates a vacant memory dump file beforehand and reserves thedisk area for a memory dump in order to prevent the situation where collecting a memory dump
fails because the disk capacity is insufficient. By using this command, you can avoid a failure incollecting a memory dump caused by a lack of disk capacity.
The createdmp command reserves a disk area if the following conditions are met. If thoseconditions are not met, the command terminates with an error. Make sure that the memory
dump settings are appropriate and then retry this command. For information about how to set up
the memory dump settings, see “8.2.2 Configuring settings related to a memory dump”.
・A “Complete memory dump” is specified to be collected.
・The file name of the memory dump must be correctly input.
・The memory dump file must be able to be overwritten.
・After the area for the memory dump file is allocated, the partition used for allocation still
has free space of at least 10 % of the disk capacity:
The size of the disk area to be allocated is as follows.
・ The size of the physical memory size plus 10 MB.
< NOTE >・ When you run the createdmp command, sign in to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the createdmp
command simultaneously.
・If User Account Control (UAC) is enabled, start the command prompt withadministrator privileges and run the command.

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8. MAINTENANCE OPERATIONS<Diagnosis>
When this command finishes normally, the command exits without output in the commandprompt window. When this command is terminated with an error, the following error
message is displayed.
Table 8-7 Error Messages of the createdmp Command
Error message
Meaning
Error: In the current settings, memory dump file
A memory dump cannot be collected
won’t be saved.
with the current setting. In thememory dump settings, select a“Complete memory dump” option.
Error: Free disk space is too low.
The free space on the disk is too low.
Increase the free space on the disk andretry.
Error: Systemcall failed. (%s, %x)
An internal error has occurred.
%s:Name of the Windows API function where theerror occurred%x: Error code from the Windows API
You do not have the privilege to run this command.
You do not have administrator
Please run this command again on “Administrator:
privileges.
Command Prompt”.
Sign in to the computer by using an
administrator account and run thecommand again. If User AccountControl (UAC) is enabled, start thecommand prompt with administrator
privileges and run the command.

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8. MAINTENANCE OPERATIONS

8.4.4 RAS information display command (getrasinfo)<Name>
getrasinfo - Displays the status of the equipment such as the status of the fan and thetemperature inside the chassis as well as the configuration information of the RAS software<Syntax>
getrasinfo [/status | /setting] [/e file name]<Feature>
The getrasinfo command displays the status of the equipment such as the status of the fan andthe temperature inside the chassis as well as the configuration information of the RAS softwareat the command prompt. This command can also store the output in the specified file in the text
format.
The following options are available for this command. If neither the /status nor the /setting
option is used, the command displays both the information about the equipment and the settingsof the RAS software.
/status:
Displays the status of the current equipment including the status of the fan and thetemperature inside the chassis.
/setting: The command displays the configuration information of the RAS software.
/e File name: The output is not displayed at the command prompt but instead stored in thefile specified by the file name in the text format.
Table 8-8 shows the information displayed by the getrasinfo command.
Table 8-8 Information Displayed by the getrasinfo Command
Item
Description
Status of the equipment• Fan status• Temperature status• RAID status• Drive status• Memory status
RAS software settings• Automatic shutdown setting• Watchdog timer setting• Self-Monitoring, Analysis and Reporting
Technology (SMART) setting• Drive power-on hours monitoring setting• Digital LEDs for Status indication setting• Pop-up display setting

8-19

8. MAINTENANCE OPERATIONS<Display output>
The following is an example of display output when the getrasinfo command is executed without
options.
<<getrasinfo result>>
Date: 2021/10/30 17:28:30
Model Name: HJ-756x[Hardware Status][Fan condition]
PS fan status:
Front fan1 status:
Front fan2 status:

HeaderNormalNormalNormal[Temperature condition]
Internal temperature status:Internal temperature value:

Normal28 deg C[RAID condition]
Array1
Status:RAID level:

Optimal1[Drive condition]
Drive bay1
Type:
Status:Used hours:
Used Endurance:
Drive bay2
Type:
Status:Used hours:
Used Endurance:[Memory condition]
DIMM A1 status:
DIMM A2 status:
DIMM B1 status:
DIMM B2 status:

(*1)

HDD
Healthy
2000 hours-- %Hardware Status section(Status of the equipment)

HDD
Smart Detected
5 hours-- %NormalNormalNormalNormalContinues on the next page.

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8. MAINTENANCE OPERATIONS[RAS Setting][Automatic shutdown setting]
Fan:
Temperature:
Remote shutdown:

ON
OFF
ON

[Watchdog timer setting]
Retrigger type:
Timeout:
Interval:

Automatic
60 sec20 sec[Drive failure prediction setting]
Function is available:

Enable[Drive used hours monitoring setting]
Function is available:
Drive bay1:
Drive bay2:
Drive bay3:[Advanced]
Time limit of drive bay1:
Time limit of drive bay2:
Time limit of drive bay3:[Digital LED setting]Show Hardware status:[Popup setting]
Function is available:[Advanced]
Fan:
Temperature:
SMART:
Used hours:
RAID:
Memory:Memory Failure

EnableEnableEnableEnable20000 hours
20000 hours
20000 hours

ON

DisableEnableDisableDisableEnableEnable (*1)
DisableDisable8-21

Hardware Status section(Status of the equipment)

8. MAINTENANCE OPERATIONS<Explanation of the display output>■ Header:This section shows the date and time when the getrasinfo command is executed and themodel name.
The following is the format of the header.
<<getrasinfo result>>
Date: YYYY/MM/DD hh:mm:ss
Model Name: HJ-756x
YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock),
mm: minute, ss: second■ [Hardware Status] section:
This section shows the status of the equipment. The Hardware Status section has thefollowing subsections.
・[Fan condition] section:Shows the status of fans. The following table shows the list of items in this subsection andtheir respective descriptions.
Output item
xx fan status:yyxxyyDescription
Shows the name of the fan.
PS:
Power fan
Front fan1: Front fan1
Front fan2: Front fan2
Shows the status.
Normal: The fan is operating normally.
Error: The fan is not operating normally.

・[Temperature condition] section:Shows the various statuses related to temperature. The following table shows the list ofitems in this subsection and their respective descriptions.
Output item
xx Temperature status: yyxxyyxx Temperature value: zz

xxzz

Description
Shows the type of temperature
Internal:
Inside the chassis
Shows the status.
Normal: The temperature is normal.
Error:The temperature is not normal.
Shows the type of temperature
Internal:
Inside the chassis
Shows the temperature value.

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8. MAINTENANCE OPERATIONS・ [RAID condition] section：Shows the RAID status. The following table shows the list of items in this subsection
and their respective descriptions.
Output item

Description
Arrayxx
xx
Shows the number of the RAID array.
Status: yy(zz ww, Media yy
Shows the RAID status
Error)
Optimal：Normal status
Degrade：Abnormal status
Unknown：Unknown statuszz
Task in progress in the representation
below. Shown only when the task has
started.
Rebuild：RebuildingwwCompletion rate of task in progress.
Shown only when the task has started.
Media Shown only when a media error isError detected during the task.
RAID level: vv
vv
RAID level in the representation below.
1：RAID1・ [Drive condition] section:Shows the status of a drive. The following table shows the list of items in thissubsection and their respective descriptions.
Display item
Drive bayxx
Type: ww
Status: yy

Used hours: zz
Used Endurance:vv %Description
xx Shows the drive bay number.
ww Shows the drive type.
yy Shows the status of the drive.
Healthy: Normal
Not Connected: No disks are mounted.
Smart Detected: SMART is detected.
Offline: Offline
Rebuild: Rebuilding
Overrun: Power-on (=used) hours exceeded the threshold.
Unknown: Unknown status
Smart Detected, Overrun: SMART is detected and thepower-on hours exceeded thethreshold.
zz Shows the drive power-on (used) hours.
vv Shows the ratio of the drive write count to the upper limit. (ForSSD only)

8-23

8. MAINTENANCE OPERATIONS・ [Memory condition] section:Shows the status of the main memory. The following table shows the list of items inthis subsection and their respective descriptions.
Output item
DIMM xx status:yy

Description
Shows the memory slot name.
A1：DIMM A1
A2：DIMM A2
B1：DIMM B1
B2：DIMM B2
Shows the status of the memory.
Normal: Normal
Error: Error correction occurs frequently.
Not Mounted: A memory module is not mounted.

xxyy・ [RAS Setting] section:
This section shows the settings of the RAS software. The RAS Setting section has thefollowing subsections.
・ [Automatic shutdown setting] section:Shows the automatic shutdown setting. The following table shows the list of items inthis subsection and their respective descriptions.
Output item
Fan:xxxx

Temperature:yyyyRemote shutdown:zzzz

Description
Shows whether the system is automatically shut
down when a fan failure occurs.
ON: Automatically shut down.
OFF: Not automatically shut down.
Shows whether the system is automatically shut
down when the temperature is abnormal.
ON: Automatically shut down.
OFF: Not automatically shut down.
Shows whether the system is automatically shut
down when the remote shutdown signal is input tothe contact.
ON: Automatically shut down.
OFF: Not automatically shut down.

8-24

8. MAINTENANCE OPERATIONS・ [Watchdog timer setting] section:Shows the watchdog timer setting. The following table shows the list of items in thissubsection and their respective descriptions.
Output item
Retrigger type:xx

xx

Timeout:yyyyInterval:zzzzDescription
Shows the retrigger type.
Automatic: Automatically retriggered.
Application: Retriggered by an application.
Not used: Not used.
Shows the timeout when the watchdog timer is
automatically retriggered.
Shows the interval of retriggering when thewatchdog timer is automatically retriggered.

・ [Drive failure prediction setting] section:Shows the Self-Monitoring, Analysis and Reporting Technology (SMART) setting.
The following table shows the list of items in this subsection and their respective
descriptions.
Output item
Function is available:xx

xx

Description
Shows whether the Self-Monitoring,
Analysis and Reporting Technology(SMART) is enabled or disabled.
In the case of the HJ-756x, this setting isfixed to “Enable”.

8-25

8. MAINTENANCE OPERATIONS・ [Drive used hours monitoring setting] section:Shows the drive power-on (used) hours monitoring setting. The following table shows
the list of items in this subsection and their respective descriptions.
Output item
Function is available:xx

xx

Drive bay 1: vv

vv

Drive bay 2: ww

ww

Drive bay 3: uuuu[Advanced]
Time limit of drive
bayyy:zzyyzzDescription
Shows whether the drive power-on(used) hours monitoring function isenabled or disabled.
Shows whether the drive bay 1 power-on(used) hours monitoring function isenabled or disabled.
Shows whether the drive bay 2 power-on(used) hours monitoring function isenabled or disabled.
Shows whether the drive bay 3 power-on(used) hours monitoring function isenabled or disabled.(*1)
Shows the advanced settings.
Shows the drive bay number.
Shows the threshold used for the drive
power-on (used) hours monitoring
function.

(*1) This is not displayed if drive bay 3 contains no device.
・ [Digital LED setting] section:Shows the setting of the Digital LEDs for Status indication. The following table shows
the list of items in this subsection and their respective descriptions.
Output item
Show Hardware status:xx

xx

Description
Shows whether the hardware status
display is enabled or disabled.
ON: Enabled
OFF: Disabled

8-26

8. MAINTENANCE OPERATIONS

・ [Popup setting] section:Shows the pop-up notification setting. The following table shows the list of items inthis subsection and their respective descriptions.
Output item
Function is available:xx

xx[Advanced]
Fan:yyyy

Temperature:zz

zz

SMART:aaaa

Used hours:bb

bb

RAID:cc

cc

Memory: dd

dd

Memory Failure: ee

ee

Description
Shows whether the pop-up notification function isenabled or disabled.
Shows the advanced settings.
Shows whether a pop-up is displayed for a fan
failure.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when thetemperature is abnormal.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when
SMART is detected.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when thedrive power-on (=used) hours exceeds thethreshold.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed whenabnormal RAID status is detected.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed whenfrequent memory error correction is detected.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed whenmemory failure anticipation is detected.
Enable: Displayed
Disable: Not displayed

8-27

8. MAINTENANCE OPERATIONS<Diagnosis>
When this command finishes normally, the getrasinfo command returns exit code 0. When
this command is terminated with an error, one of the following error messages is displayed andexit code 1 is returned.
Table 8-9 Error Messages of the getrasinfo Command
Error message
Meaning
Usage: getrasinfo [/status | /setting] [/e File] There is an error in the specified options.
Specify correct options.
An error occurred in %s. errorcode=%x
An internal error has occurred.
%s: Function name or internal function
Re-execute the command.
name of error Windows API%x: Error code of Windows API or internalfunction
You do not have the privilege to run thisYou do not have administrator privileges.
command. Please run this command again on Sign in to the computer by using an"Administrator: Command Prompt".
administrator account and run thecommand again. If User Account Control(UAC) is enabled, start the commandprompt with administrator privileges andrun the command.

< NOTE >・When you run the getrasinfo command, sign in to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the getrasinfocommand simultaneously.
・Start the command prompt with administrator privileges and run the command.
・When the /e option is used, if a file with the same name as the output file alreadyexists at the same output location, the file is overwritten.
・If the command fails to acquire some of the information required for the output, it
is possible that only the section name is displayed in a section or a part of theinformation is replaced with “---”. If this situation happens, re-execute thecommand.
・When a drive is newly connected or replaced during maintenance, recognition of
the drive may take time in the first startup after it is connected and “Not
Connected” may be shown in Status of the Drive condition section. In thatcase, reboot the computer.

8-28

This Page Intentionally Left Blank

9. TROUBLE SHOOTINGCHAPTER 9 TROUBLESHOOTINGThis chapter explains the possible causes of common problems and the actions to be taken toaddress those problems. Select an applicable symptom from the list in “9.1 List of Problems”.
Follow the link (“9.2 Countermeasures” through “9.6 Digital LED for Status indication”) and takeactions according to the instruction. If following the instruction in “9.2 Countermeasures” does not
resolve the symptom, contact the system administrator or maintenance personnel.
WARNING
In case of smoke, a burning smell, or the like, unplug the power cord from theoutlet, and contact your dealer or maintenance personnel. Using faulty
equipment without repair may result in a fire or an electric shock.
9.1 List of Problems
The following is a list of problems that can occur in the equipment. Search for an applicable
item in the list below, perform root cause analysis, and take an appropriate action.
9.1.1 Problems that occur before the OS startup
The following is a list of problems that occur before the desktop is displayed (before the OS
startup). For information about the names of the lamps on the front panel, see “1.5 Name andFunction of Each Part”.
(1) The equipment does not start.
Check the operation of the equipment after the plug of the power cord is connected to theoutlet in the order of the following steps 1 through 7. If there is an applicable item, follow thelink. (If there are multiple applicable items, the first one has precedence.)
1. The standby lamp does not turn on, or the standby lamp turns on but the equipment does
not start.
(See page 9-3.)
2. When the power switch is turned on, fans rotate and the status lamp is lit, but the statusindication LEDs and the Digital LEDs for Status indication do not display anything.
(See page 9-3.)
3. The Digital LEDs for Status indication show alphanumeric characters and the system stops.
(See page 9-3.)
4. The screen is blank.
(See page 9-4.)
5. The screen shows an error message and the system stops. Alternatively, the system stopped
with the Internal Shell screen displayed.
(See page 9-4.)
6. The system stops when the Windows® logo is displayed.
(See page 9-5.)
7. The system stops when a blue screen is displayed.
(See page 9-5.)(2) Beep sounds are generated.
(See page 9-5.)(3) The BIOS setup menu cannot be opened.
(See page 9-6.)(4) The remote power on function cannot be activated through the RAS external contact.
(See page 9-6.)(5) WOL cannot be used.
(See page 9-6.)(6) If an extension board is installed, the equipment does not start.
(See page 9-6.)(7) I can't boot when I connect a boot device.
(See page 9-6.)

9-1

9. TROUBLE SHOOTING

9.1.2 Problems that occur after the OS startup
The following is a list of problems that occur after the desktop is displayed (after the OS
startup).
(1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumericcharacters. Alternately, just the Digital LEDs for Status indication show alphanumericcharacters.
(See page 9-7.)(2) The processing speed of the equipment is slow.
(See page 9-9.)(3) The equipment does not respond.
(See page 9-9.)(4) The equipment automatically goes into the standby mode, or restarts.
(See page 9-10.)(5) The screen flickers or blacks out.
(See page 9-11.)(6) In the screen resolution setting, an unconnected display is shown. (See page 9-11.)(7) Screen display blinks or screen contents are displayed again after blackout in some cases.
(See page 9-12.)(8) A blue screen is/was displayed.
(See page 9-12.)(9) The equipment cannot connect to the network.
(See page 9-13.)(10) The network connection is unstable, or the connection speed is slow.
(See page 9-13.)(11) An Optical disc cannot be recognized or cannot be read.
(See page 9-14.)(12) Writing to an Optical disc fails.
(See page 9-14.)(13) An Optical disc cannot be ejected.
(See page 9-15.)(14) Keyboard input is not accepted.
(See page 9-15.)(15) Mouse input is not accepted, or a cursor /button does not work normally.
(See page 9-16.)(16) A USB device (other than a keyboard and a mouse) cannot be recognized or does not
work.
(See page 9-16.)(17) No sound is generated, or the sound is extremely faint.
(18) A serial port or a parallel port does not work properly.
(19) The RAS external contact port does not work properly.
(20) The equipment cannot be shut down.
(21) The time of the equipment lags.
(22) HDD or SSD rebuild occurs.

9-2(See page 9-17.)(See page 9-17.)(See page 9-17.)(See page 9-18.)(See page 9-18.)(See page 9-19.)

9. TROUBLE SHOOTING

9.2 Countermeasures
9.2.1 Problems that occur before the OS startup(1) The equipment does not start.
1.The standby lamp does not turn on, or the standby lamp turns on but the equipment
does not start.
<Possible cause>Power is not supplied to the equipment, or there might be a failure in the customer-prepared
power supply unit connected to the equipment.
<Action>
1. Make sure that the plug of the power cord is connected to the outlet.
2. Make sure that the circuit breaker on the power distribution panel is on.
3. Check whether a failure has occurred in the power supply unit connected to the equipment.
4. If the standby lamp is turned on after steps 1 and 2, turn on the power switch.
-> When the equipment starts, fans rotate and the status lamp is turned on.

2. When the power switch is turned on, fans rotate and the status lamp is lit, but the statusindication LEDs and the Digital LEDs for Status indication do not display anything.
<Possible cause>
The equipment has failed.
<Action>
1. Contact your system administrator or maintenance personnel.

3. The Digital LEDs for Status indication show alphanumeric characters and the systemstops.
<Possible cause>
An error was detected during POST.
<Action>
1. See “9.6.1 POST messages” and take an appropriate action.
-> When the equipment has recovered, the alphanumeric characters on the Digital LEDs
for Status indication disappear, and the OS starts.

9-3

9. TROUBLE SHOOTING

4. The screen is blank.
<Possible cause>
The display has a problem.
<Action>
1. Make sure that the power switch of the display is on.
2. Make sure that the plug of the power cord for the display is connected to the outlet.
3. Make sure that the equipment and the display are connected through a display interface
cable.
4. Re-examine the display settings. For information about the display settings, refer to themanual of the display.

5. The screen shows an error message and the system stops. Alternatively, the system
stopped with the Internal Shell screen displayed.
<Possible cause>
The battery is dead, HDDs or SSDs are not mounted, the OS is corrupted.
<Action>
1. If any of the following messages is displayed or the system is stopped with the Internal
Shell screen displayed, take the corresponding action.
● xxxxxxxx：Real Time Clock Error – Check Date and Time settings-> If this message is displayed each time the equipment starts, the battery is dead.
Contact your system administrator or maintenance personnel. In addition, the error
code defined in the BIOS is displayed in "xxxxxxxx" above.
● Internal Shell screen-> There is an error in an HDD, SSD or the OS. Check the following items:i) Check if a USB CD, or USB boot device is connected to the equipment.
-> If a USB CD, or USB boot device is connected, disconnect it.
ii) Check if an HDD or SSD is fully inserted into drive bay 1, drive bay 2 and secured
by screws.
iii) If you have a recovery DVD, restore the system drive back to the factory default
by using the recovery DVD.

9-4

9. TROUBLE SHOOTING

6. The system stops when the Windows® logo is displayed.
<Possible cause>
There is an error in hardware, or the OS is corrupted.
<Action>
1. Unplug the plug of the power code from the outlet and remove all USB devices except a
keyboard and mouse as well as all extension boards. Then start the equipment. (See “6.3.4
Installing and removing an extension board” about removing an extension board.)
2. If the symptom persists after step 1, the OS may be corrupted. If you have a recovery DVD,
restore the system drive back to the factory default using the recovery DVD.

< NOTE >・Do not connect a USB device during the OS startup because the OS may not start
normally.
・When you change screens during the OS startup, the OS does not start normallyin some CPU switching devices. If you use a CPU switching device, perform
sufficient operation verification.

7. The system stops when a blue screen is displayed.
<Possible cause>
The equipment has received an active remote shutdown signal.
<Action>
1. Take appropriate action according to “8.3 Startup Suppression on Serious Failure
Detection” and “9.3 STOP Error Codes”.

(2) Beep sounds are generated.
a) Two or more beeps are generated.
<Possible cause>
A hardware error was detected.
<Action>
1. Check the information displayed on the Digital LEDs for Status indication and take anappropriate action according to “9.6.1 POST messages”.

9-5

9. TROUBLE SHOOTING(3) The BIOS setup menu cannot be opened.
<Possible cause>
Keyboard input is not accepted.
<Action>
1. Disconnect the keyboard cable and securely reconnect it to ensure stable connection.
2. Connect the keyboard cable to another port.
3. Replace the keyboard.
(4) The remote power on function cannot be activated through the RAS external contact.
<Possible cause>
The remote power on function is not enabled.
<Action>
1. Enable the remote power on function according to “6.5 Enabling the Remote Power On
Function”.
(5) WOL cannot be used.
<Possible cause>
The WOL function is not enabled.
<Action>
1. Enable the WOL function according to “2.7.1 Enabling the WOL (Wake ON LAN)
function”.

(6) If an extension board is installed, the equipment does not start.
<Possible cause>
The connection failure of an extension board or an address space conflict with an onboard
device is considered.
<Action>
1. Remove the extension board with the power turned off and reinstall it.
2. If the problem cannot be resolved even by performing steps 1, a failure on the extension
board is suspected. In that case, take action using the document that comes with theextension board.
(7) I can't boot when I connect a boot device.
<Possible cause>
The connected device does not support UEFI boot.
<Action>
1. Use a device that supports UEFI boot.

9-6

9. TROUBLE SHOOTING

9.2.2 Problems that occur after the OS startup(1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumericcharacters. Alternately, just the Digital LEDs for Status indication show alphanumericcharacters.
<Possible cause>This is a hardware error notification from the RAS software or is displayed by a user
application.
<Action>
1. If one of the status indication LEDs is lit in red, this is a hardware error notification fromthe RAS software. Check the characters displayed on the Digital LEDs for Status indication.
● When 11, 12 or 13 is displayed on the Digital LEDs for Status indication.
-> Rotation of a fan is abnormal. (11 indicates a power supply fan failure, 12 indicates afront fan 1 failure, and 13 indicates a front fan 2 failure.)
Check the following items.
i) Make sure that no foreign objects are attached to the fan.
-> If any foreign objects are attached, the efficiency of cooling inside the equipment
becomes is reduced. Remove the foreign objects.
ii) Make sure that the power cord for the fan is connected to a power connector.
-> A loose connection may have caused the symptom. Remove the power cord forthe fan from the power connector and then reconnect them.
● When 21 is displayed on the Digital LEDs for Status indication.
-> The temperature is abnormal. Check the following items.
i) Make sure that the dust filter at the front of the equipment and the exhaust outlet atthe rear are not clogged.
-> If they are clogged, clean the dust filter and the air intake and exhaust holes.
If necessary, replace the dust filter.
ii) Make sure that sufficient clearance is provided around the equipment. (See “1.6.2
Installation”.)-> If not, provide sufficient clearance around the equipment.
iii) Make sure that the temperature of the installation environment (ambient
temperature) is less than 40ºC.
-> Remove obstacles to air flow or use air-conditioning to keep the ambient
temperature less than 40ºC.
● When 31, 32 or 33 is displayed on the Digital LEDs for Status indication.
-> Failure is predicted for the drive in drive bay.(31 indicates the drive bay 1, 32 indicatesthe drive bay 2, 33 indicates the drive bay 3) We recommend you back up the data andreplace the drive.

9-7

9. TROUBLE SHOOTING<Action>● When 41 or 42 is displayed on the Digital LEDs for Status indication.
-> HDD or SSD is abnormal. (41 indicates the drive bay1, 42 indicates the drive bay 2.)
Read the description of “10.4.2 Recovering from drive failure in one side” andreplace an HDD or SSD.
● When 4C is displayed on the Digital LEDs for Status indication.
-> RAID status is unknown. (RAS software cannot get RAID status.) Contact yoursystem administrator or maintenance personnel.
● When 4D is displayed on the Digital LEDs for Status indication (*).
-> Media error is occurred on RAID. Read the description of HF-W7500 Model 65/60
RAS FEATURES MANUAL(WIN-63-0101) “2.8.2” and take action accordingly.

(*) This code is not displayed in default setting. Read the description of HF-W7500 Model 65/60
RAS FEATURES MANUAL(WIN-63-0101) “2.8.2” when you want to display this code.
< NOTE >If one of the status indication LEDs is lit in green, a user application is using the LEDs
to display characters. Contact your system administrator or maintenance personnel.

9-8

9. TROUBLE SHOOTING(2) The processing speed of the equipment is slow.
<Possible cause>
The capacity of the memory or the HDDs or SSDs are not sufficient.
<Action>
1. Terminate unnecessary applications to increase available memory.
-> When you want to check the usage of the CPU and memory, follow the instructions in“9.5 Checking the System Load by Using Performance Monitor”.
2. Delete unnecessary files to increase free clearance on the HDDs or SSDs.

(3) The equipment does not respond.
<Possible cause>
There is an error in hardware or software.
<Action>
1. The screen can seem to be frozen when an application freezes. If the equipment responds bypressing Alt+Tab or Ctrl+Alt+Delete, try the following procedure.
i) Switch applications by pressing Alt+Tab and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate theapplication. To start Task Manager, press Ctrl+Alt+Delete. The Windows Security
window will open. Click Task Manager.
iii) Restart the equipment.
2. Press the reset switch to collect a memory dump. Then restart the equipment. When you
request an analysis of the memory dump (a service provided for a fee), save the log after
you restart the equipment (see “8.4 Maintenance Operation Commands”) and contact oursales representatives.
3. If you cannot restart the equipment at step 2, turn off the power of the equipment according
to <Forcibly terminating the equipment> below.
4. If executing steps 1 and 2 does not resolve the symptom, remove all USB devices except a
keyboard and mouse as well as all extension boards when the power is off and then start
the equipment.

<Forcibly terminating the equipment>
If the shutdown fails, press the power switch for at least four seconds. The power is turned off
and the equipment goes into the standby mode.
After the equipment goes into the standby mode, turn off the main power switch on the rearof the equipment to shut down the power.

9-9

9. TROUBLE SHOOTING(4) The equipment automatically goes into the standby mode, or restarts.
a) The Digital LEDs for Status indication show alphanumeric characters and the system
goes into the standby mode.
<Possible cause>This is a hardware error notification from the RAS software or is displayed by a user
application.
<Action>
1. Check the characters displayed on the Digital LEDs for Status indication.
● If one of the status indication LEDs is lit in red, this is a hardware error notificationfrom the RAS software. See “9.6.2 Displaying a hardware status code” and takeappropriate action.
● If one of the status indication LEDs is lit in green, a user application is using the LEDs
to display characters. Contact your system administrator or maintenance personnel.
b) A warning or error message is recorded in the event log.
<Possible cause>
There is an error in hardware or software.
<Action>
1. Check the description of the messages in the “System” or “Application” category in theevent log and take actions accordingly. (See “9.4 Event Log.”)
2. If the source of the message is a component purchased by the user, contact the supplier.

c) Neither a) nor b)<Possible cause>
There is a problem with a cable connection, or the AC power supply is unstable.
<Action>
1. Make sure that the plug of the power cord is securely connected to the outlet.
2. If the symptom persists after step 1, the AC power supply may be unstable. Confirm that the
AC power voltage is appropriate.

9-10

9. TROUBLE SHOOTING(5) The screen flickers or blacks out.
<Possible cause>
There is an error in the display or in the video board or Motherboard.
<Action>
1. Make sure that the plug of the power cord for the display is connected to the outlet.
2. Make sure that the equipment and the display are connected through a display interface
cable. (Check if the connection of the cable is not loose.)
3. Replace the display interface cable with a new one. (Check that the cable is broken.)
4. Re-examine the display settings. For information about how to adjust the display, refer tothe manual of the display.
5. When you use a video card, check the following items.
i) Make sure that the settings of the video card are correct. (For information about how to
set up the video card, refer to the manual of the video card.)ii) Turn off the main power switch. Replace the video card with another one and check
whether it works.
6. When you use the display which supports MST (Multi Stream Transport) of the
DisplayPort, make sure the following items. (Refer to the manual attached to the display forthe setting.)i) If the Display can change the DisplayPort1.1 and the DisplayPort1.2, select the the
DisplayPort1.2.
ii) If the display can change the setting of MST, set it to “Primary”.

< NOTE >If MST is enabled, the item of "Display Port topology" is displayed when you rightclick on the desktop window.
(6) In the screen resolution setting, an unconnected display is shown.
<Possible cause>
It is possible that an unconnected display is shown due to the specifications of the OS.
<Action>
1. Right-click on the desktop to display a pop-up menu. Click Screen resolution.
2. In the screen resolution setting window, select an unconnected display.
3. Under Multiple Displays, select Delete this display. If this setting change is not applied
automatically, click Apply to delete the unconnected display.
4. If multiple unconnected displays are shown, repeat steps 2 and 3.

9-11

9. TROUBLE SHOOTING(7) Screen display blinks or screen contents are displayed again after blackout in some cases.
<Possible cause>
Windows® is performing a process to correctly recover the graphics function if the graphics
driver takes time in response due to a high load on the system.
<Action>
1. In the case of this phenomenon, when a balloon message “Response stop and recovery of
display driver” appears or when a warning log of event ID4101 is recorded in the event log,
reduce the system load and use the system with a load that does not cause this kind ofindication or recording.

(8) A blue screen is/was displayed.
<Possible cause>
There is an error in the OS or in the equipment.
<Action>
1. If the blue screen is still displayed, record the STOP error code (0x00000080 and so on) or
distinguished name (NMI_HARDWARE_FAILURE and so on).
2. If you cannot record the STOP error code, search the “System” category in the event log for
the STOP error code.
3. Check the description in “9.3 STOP Error Codes” to determine what caused the memory
dump to be collected.
4. When you request an analysis of the memory dump (a service provided for a fee), save thelog after you restart the equipment (see “8.4 Maintenance Operation Commands”) andcontact our sales representatives.

9-12

9. TROUBLE SHOOTING(9) The equipment cannot connect to the network.
<Possible cause>
There is an error in the settings of the LAN or the network device (hub and so on), or there
is a problem with the cable connection.
<Action>
1. Re-examine the network settings according to the instructions in “2.8 Setting Up the LAN
Interface”.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use network device, check the following items.
i) Make sure that the power of the network device is on.
ii) Turn on the power of the network device first and then turn on the power of thisequipment.
iii) Replace the network device with other one to check whether the latter works.

(10) The network connection is unstable, or the connection speed is slow.
<Possible cause>
There is an error in the settings of the LAN or the network device, or there is a problem
with the cable connection.
<Action>
1. Re-examine the network settings according to the instructions in “2.8 Setting Up the LAN
Interface”.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use network equipment, check the following items.
i) Turn on the power of the network device first and then turn on the power of thisequipment.
ii) Replace the network device with other one to check whether the latter works.

9-13

9. TROUBLE SHOOTING(11) An Optical disc cannot be recognized or cannot be read.
<Possible cause>
An unsupported or bad Optical disc is used.
<Action>
1. See “5.1 Equipment Specification” and make sure that the Optical disc you want to use issupported.
2. Check that there are no scratches or dirt on the Optical disc. If the disc is dirty, clean thedisc.
3. Select Start > Computer and check if the DVD drive is recognized.
-> If the DVD drive is not recognized, restart the equipment.
4. Use another Optical disc.

< NOTE >If you use a USB DVD drive, depending on the DVD drive, it may take around 10
minutes to read an Optical disc at the startup of the equipment. If this situation
occurs, you may be able to resolve this problem by selecting Disabled for Legacy
USB Support on the Advanced tab in the BIOS settings.

(12) Writing to an Optical disc fails.
<Possible cause>
Possible causes are insufficient HDD or SSD capacity, an unsupported Optical disc, or acompatibility issue. Writing to an optical disc is not supported because there might be acompatibility issue between the DVD drive and the optical disc. Before using the writing
function, verify the Optical disc to be used.
<Action>
1. Check that the Optical disc is writable.
2. If enough free space is not available for the work area on an HDD or SSD, clean up files
and increase free space on the HDD or SSD.
3. Check that there are no scratches or dirt on the Optical disc. If the disc is dirty, clean the
disc.
4. Check whether another Optical disc is writable.
5. Replace the Optical disc with an Optical disc from another manufacturer.
6. When writing to an Optical disc, select "With a CD/DVD player" in the "Burn a disc" dialog
box on the OS, and then change the speed to a lower speed when writing.

9-14

9. TROUBLE SHOOTING(13) An Optical disc cannot be ejected.
<Possible cause>
The Optical disc is being written to, the disc is bad, or there is an error in the DVD drive.
<Action>
1. Gently press the eject button a few times (at least five times).
2. Insert an eject pin into the manual emergency eject hole. (Refer to “2.6.1 Inserting an
Optical disc”) When the disc tray opens slightly, hold and pull it out by hand.

< NOTE >・The disc cannot be ejected because, after the processing to copy data has
finished, the end record is written to the Optical disc.
Wait several minutes until the drive access lamp turns off and the disc isejected.
・Press the eject button gently. Do not jolt the drive. Failure to heed this instruction
might result in data writing being forced to stop and ejection of the disc.
・Turn off the main power of the equipment before you eject an Optical disc by using
the eject hole. Do not insert an eject pin at an angle or apply too much force.
・An eject pin does not come with the equipment. If an eject pin is not available, useinstead a pin that fits the hole of the eject hole.

(14) Keyboard input is not accepted.
<Possible cause>
An application has frozen, there is a problem with the cable connection, or the keyboard
has failed.
<Action>
1. Keyboard input may not be accepted temporarily due to a frozen application.
If the equipment responds to Alt+Tab or Ctrl+Alt+Delete, try the following procedure:i) Switch applications by pressing Alt+Tab and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application.
To start Task Manager, press Ctrl+Alt+Delete. The Windows Security window willopen. Click Task Manager.
iii) Restart the equipment.
2. Disconnect the keyboard interface cable and securely reconnect it to ensure a stableconnection.
3. Connect the keyboard interface cable to another port.
4. Replace the keyboard with another keyboard to check whether the latter works.
5. Reboot the equipment.

9-15

9. TROUBLE SHOOTING(15) Mouse input is not accepted, or a cursor /button does not work normally.
<Possible cause>
The mouse does not work properly due to dust or dirt on the mouse, there is a problem withthe cable connection, or the mouse has failed.
<Action>
1. When you use an optical mouse, check the following items.
i) Check if dust or dirt is clinging to the optical sensor. If dust or dirt is present, clean it off.
ii) Do not use an optical mouse on a glass, mirror, or shiny material. (We recommend using
a mouse pad designed for use with an optical mouse.)
2. If you use a mouse that is not an optional component provided by the Manufacturer, refer tothe manual of the mouse for information about how to use it.
3. Disconnect the mouse interface cable and securely reconnect it to ensure a stableconnection.
4. Replace the mouse with another mouse to check whether the latter works.
5. When you use a USB KVM switch, read the user's manual that comes with the USB KVM
switch. The problem may be alleviated if you change settings such as emulation settings.
6. If the OS starts while a serial port is receiving data, use the serial port after the OS starts
instead and see whether the problem goes away.

(16) A USB device (other than a keyboard and a mouse) cannot be recognized or does not
work.
<Possible cause>
There is a problem with the cable connection, or the device driver for the USB device has
not been installed.
<Action>
1. Disconnect the cable for the USB device and securely reconnect it to ensure a stableconnection.
2. Replace the cable for the USB device with another cable.
3. If the USB device requires installing a device driver, install the device driver according to
the manual of the USB device and restart the equipment.
4. If the USB device requires an external power supply, make sure that the plug of the power
cord of the USB device is connected to the outlet.
5. If the USB device uses USB bus power, make sure that the current consumption of the USB
device does not exceed the specified maximum current for the USB port of the equipment.
(See “5.1 (9) Maximum current specifications”.) If the USB device can accept an external
power supply, connect the device to an external power supply.
6. If the above steps 1 through 5 do not resolve the symptom, a failure of the USB device may
be the cause. Take action according to the manual of the USB device.

9-16

9. TROUBLE SHOOTING(17) No sound is generated, or the sound is extremely faint.
<Possible cause>
There is an error in the settings of the equipment and the speakers, there is a problem withthe cable connection, or the speakers have failed.
<Action>
1. Adjust the volume of the equipment to an appropriate level. (See <Setting a volume>.)2. When you use speakers, check the following items.
i) Make sure that the speakers have built-in amplifiers.
(If the speakers do not have amplifiers, you cannot hear sound.)ii) Make sure that the plug of the power cord of the speakers is connected to the outlet.
iii) Turn on the power of the speakers.
iv) Make sure that the volume level of the speakers is adequately adjusted.
v) Make sure that the cable from the speakers is connected to LINE OUT.
vi) When you record an audio signal from an audio device, connect LINE OUT of theaudio device to LINE IN of the equipment by using a cable. (LINE IN cannot be used
as a MIC input.)vii) Disconnect the cable from the speakers and securely reconnect it to ensure a stableconnection.
viii) Use another pair of speakers.
<Setting a volume>
1. Open the Control Panel and click Hardware and Sound.
2. Click Adjust system volume to adjust the volume.
(18) A Serial port or a parallel port does not work properly.
<Possible cause>
There is a problem with the cable connection, or the target device has failed.
<Action>
1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. Check to see if the target device has failed.
3. If the OS starts while a serial port is receiving data, use the serial port after the OS starts
instead and see whether the problem goes away.
(19) The RAS external contact port does not work properly.
<Possible cause>
There is a problem with the cable connection or the interface with the target device.
<Action>
1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. See “5.9.2 External control specifications” and confirm that the external control
specifications are met.

9-17

9. TROUBLE SHOOTING(20) The equipment cannot be shut down.
a) The drive access lamp is on or flashing.
<Possible cause>
The shutdown process is simply taking a long time.
<Action>
1. Wait until the shutdown process finishes.
b) other than a)<Possible cause>
The OS has frozen.
<Action>
1. Press the reset switch to collect a memory dump. Then restart the equipment. When you
request an analysis of the memory dump (a service provided for a fee), save the log after
you restart the equipment (see “8.4 Maintenance Operation Commands”) and contact oursales representatives.
2. If you cannot restart the equipment at step 1, turn off the power of the equipment according
to the instructions in <Forcibly terminating the equipment> below.
3. If executing step 1 does not resolve the problem, remove all USB devices except a keyboard
and mouse as well as all extension boards when the power is off and then start theequipment.
<Forcibly terminating the equipment>
If the shutdown fails, press the power switch for at least four seconds. The power is turned off
and the product goes into the standby mode.
(21) The time of the equipment lags.
<Possible cause>
The Secure Time function cannot obtain the correct time because the equipment is usedwithout connecting to the internet.
<Action>
1. Use the following procedure to disable the Secure Time function:i) Right-click the Start button, and then click Run.
ii) In the Run window, enter regedit, and then click OK.
iii) In the displayed window, click HKEY_LOCAL_MACHINE > SYSTEM >CurrentControlSet > Services > W32Time > Config in order.
iv) In Config, right-click UtilizeSslTimeData, and then click Modify.
v) Change the value of the value data to 0, and then click OK.
vi) Manually adjust the time, and then restart the equipment.
< NOTE >If the OS time is set ahead of the current time and you correct the BIOS time, the corrected
time might not be applied to the OS time. In such cases, correct the OS time.
9-18

9. TROUBLE SHOOTING(22) HDD or SSD rebuild occurs.
<Possible cause>
If there is no response from the HDD or SSD above a certain level and the timing of thesystem power off overlaps, rebuilding may occur in rare cases even if the HDD or SSD is not
replaced.
<Action>
1. There is no problem if the rebuild is completed normally due to a transient failure.
2. If it occurs repeatedly or if an HDD or SSD error is detected in the hardware status display
window, it is considered a drive failure and it is recommended to back up the HDD or SSD
data and replace the HDD or SSD.

9-19

9. TROUBLE SHOOTING

9.3 STOP Error Codes
A STOP error code provides a summary of an error cause. STOP error codes are displayed ona blue screen as well as embedded in a memory dump file.
Table 9-1 shows the error cause corresponding to the message which is displayed in the blue
screen. In the OS which is later than Windows®10, if there is a Distinguished Namecorresponding to a STOP error code, the Distinguished Name is displayed.
There are some causes of the STOP error code 0x80, but you can check the detailed informationfrom the event log (Event ID:800, Source:HFWRAS_SYS).
Table 9-1 STOP Error Codes
No.

STOP error code(or Distinguished Name)

Error Cause

Action1

0x00000080(NMI_HARDWARE_FAILURE)―

The error cause is logged in event log. Refer
to “Table 9-2 Action list for STOP error code0x80” and take action.
If the error cause was not logged in event log,
contact the system administrator or
maintenance personnel.

20x00009221

The remote shutdown input
signal was detected during
Windows® startup

For information about the cause of the remote
shutdown, ask the system administrator or
maintenance personnel.

3

Other than the above

STOP error code forWindows®

For information about a Windows® STOP
error, refer to the Microsoft Knowledge Base.
When you request an analysis of the memory
dump (a service provided for a fee), contact
our sales representatives.

9-20

9. TROUBLE SHOOTING

Table 9-2

Action list for STOP Error Code 0x80

Contents logged in event log

Cause

ActionReset signal was input.

Forced recovery from

Before a message appears, check whether the

Detailed code = 0x9201

CPU lock

reset switch is pressed.

PCI Bus Parity Error was occurred

Hardware NMI

Remove the extension board and replace it(Event ID:800, Sourse:HFWRAS_SYS)

Detailed code = 0x9202.

with another board and recheck operation. For
the replacement work, see “6.3 Installing andRemoving Components”.

Uncorrectable Error at DIMM B1 or DIMM Uncorrectable memory
error
B2.

Check whether the main memory is mounted

Detailed code = 0x9217

main memory mounted correctly, it may becorrectly. If this error still occurs with thedue to a main memory failure. Contact theUncorrectable Error at DIMM A1 or DIMM

system administrator or maintenanceA2.

personnel.

Detailed code = 0x9218

9-21

9. TROUBLE SHOOTING

9.4 Event Log
When a critical event occurs, for example, when the environment information is changed orwhen a remote shutdown request is generated, this equipment collects logs by using theWindows® event log service.
The following procedure shows how to check the event log.
(The display image assumes Windows® 10 but it is similar under other OS.)
1. Open Control Panel and click System and Security > View event logs.
2. The Event Viewer window opens. Select Windows Logs and then select System or
Application to check the system log or application log.

9-22

9. TROUBLE SHOOTING

Table 9-3 lists event log entries unique to the equipment. No.1 through 19 and No.22 through31 are collected in the system log, and No.20 and 21 are collected in the application log.
Table 9-3
No.
1

Event
ID
17

Event Log Entries Unique to the Equipment (1/3)

SourceType

Description

ActionWHEA-Logger

Warning

A fixed hardware error has

No handling.

occurred.

* This log may be recorded when an
expansion board equipped with a PCI
Bridge IC is mounted in slot 4 of the
expansion slot.

2

257 HFWRAS_SYS

Error

Warning

Revolutions of fan at

Read the description of fan failure in

power supply deteriorated“9.2.2 (1)” and take an action

remarkably.

accordingly.

The temperature
Read the description of abnormal
exceeded prescribed value. temperature in “9.2.2 (1)” and take action
accordingly.

3

259 HFWRAS_SYS

4260 HFWRAS_SYS Information Remote shutdown request
occurred.

No handling.

5261 HFWRAS_SYS Information Revolutions of fan at
power supply returned tonormal value.

No handling.

6263 HFWRAS_SYS Information Temperature returned toprescribed value.

No handling.

7265 HFWRAS_SYS

Warning

A failure may be imminent We recommend you back up the data andon the drive of the drive

replace the drive.

bay%1 (%2).
8268 HFWRAS_SYS

Error

The computer was shut

Read the description of abnormal

down because temperature temperature in “9.2.2 (1)” and take action
became dangerous.
9

accordingly.

270 HFWRAS_SYS Information Used hours on the drive of We recommend you back up the data andthe drive bay%1 exceeded

replace the drive.

prescribed value.
10279 HFWRAS_SYS

Error

Revolutions of system fan1 Read the description of fan failure in
deteriorated remarkably.

“9.2.2 (1)” and take an action
accordingly.

11

280 HFWRAS_SYS Information Revolutions of system fan1 No handling.
returned to normal value.

12281 HFWRAS_SYS

Error

Revolutions of system fan2 Read the description of fan failure in
deteriorated remarkably.

“9.2.2 (1)” and take an action
accordingly.

9-23

9. TROUBLE SHOOTING

Table 9-3
No.
13

Event
ID
282

Event Log Entries Unique to the Equipment (2/3)

SourceTypeHFWRAS_SYS

Information

Description

ActionRevolutions of system fan2 No handling.
returned to normal value.

14

519

HFWRAS_SYS

Error

A failure occurred in the

The RAS MCU might be

RAS MCU.

malfunctioning. Contact your systemadministrator or maintenance personnel.

15

16

17

524

525

539

HFWRAS_SYS

HFWRAS_SYS

HFWRAS_SYS

Information

Information

Error

In the current settings,

See “8.2.1” and take action, or see

memory dump file won't“8.2.2” and change the setting by

be saved. %1

manual operation.

In the DIMM %1, error

The DIMM may be out of order. Contact

correctings have occurred

your system administrator orwith high frequency.

maintenance personnel.

The "%1" was finished.

Hardware monitoring of the RAS
software has been terminated. If
restarting the equipment does not
resolve the error, contact the systemadministrator or maintenance personnel.

18

540

HFWRAS_SYS

Information

In the DIMM %1, detected No handling.
the number of single bit
error from the OS bootis %2 times(difference
between the last time:%3).

19

541

HFWRAS_SYS

Warning

DIMM %1 failure might

The DIMM may be out of order. Contact

occur.

your system administrator or
maintenance personnel.

20

769

HFWRAS_APP

Error

An error occurred in %1.

An error was generated by the RAS

errorcode = %2.

software while the software wasrunning. If restarting the equipment does
not resolve the error, contact the systemadministrator or maintenance personnel.

21

771

HFWRAS_APP

Error

Because a wrong value is

If restarting the equipment does not

set up in registry value

resolve the error, contact the system"%1", default value %2 isadministrator or maintenance personnel.

set up.
22

800

HFWRAS_SYS

Information%1

A STOP error has occurred. Check the

Detailed code = %2.

error and contact your systemadministrator or maintenance personnel.

9-24

9. TROUBLE SHOOTING

Table 9-3
No.
23

Event
ID
900

SourceHFWRAS_SYS

Event Log Entries Unique to the Equipment (3/3)
Type

Description

Information Power shutdown factor
code is %1.

ActionA power shutdown occurred. Contact
your system administrator or
maintenance personnel.

24

2001

HFWRAS_SYS

25

2002

HFWRAS_SYS

26

2003

HFWRAS_SYS

Error

The drive on the drive

Read the description of abnormal

bay%1 is OFFLINE

temperature in “10.4.2” and take action

because of failure.

accordingly.

Information RAID status is OPTIMAL. No handlingError

RAS could not get theContact the system administrator or

RAID status. RAID status

maintenance personnel.

is UNKNOWN.
27

2004

HFWRAS_SYS

Information RAID status was revealed. No handling

28

2009

HFWRAS_SYS

Information The drive on the drive

No handlingbay%1 is OFFLINE
because of manual
operation.
29

2011 HFWRAS_SYS

30

2012 HFWRAS_SYS

Information Rebuilding was completed. Read the description of “10.4.2” andBut unreadable sectors
take action accordingly.
were detected on thesource drive (Drive
bay%1). (Media error)
Error

Rebuilding failed due to

Read the description of “10.2.2” anderror on the destinationbuild a RAID again.

drive (Drive bay%1).
312019 HFWRAS_SYS

Information Media error is occurred on Read the description of HF-W7500
RAID.

Model 65/60 RAS FEATURESMANUAL(WIN-63-0101) "2.8.2" andtake action accordingly.

9-25

9. TROUBLE SHOOTING

No.7
No.9

: %1 denotes the drive bay number. %2 denotes the manufacturer and the model name of the drive.
: %1 denotes the drive bay number.

No.15: One of the following messages is written as the cause in %1.
%1Complete memory dump is not selected from the Write debugging information dropdown list.
The Overwrite any existing file check box is not selected.
The paging file size is insufficient.
The memory dump file does not exist or is too small.

No.16
No.17

: %1 denotes the slot number of the DIMM.
: %1 records one of the following :FAN, TEMP, RMTSTDN, MEM, CPU, TEMPLOG, WDT, RAID1, RAID SMART, SMART,USETIME, RASLOG, INTERNAL – LOGD

No.18

: %1 denotes the slot number of the DIMM. %2 denotes the cumulative single bit error detection
count.
: %1 denotes the slot number of the DIMM.
: %1 denotes the function terminated with an error. %2 denotes the error code.
: %1 denotes the registry key that has an illegal value. %2 denotes the default value of the registrykey.
: %1 and %2 record one of the following combinations :

No.19
No.20
No.21
No.22

%1

%2

Reset signal was input.

0x9201

PCI Bus Parity Error

0x9202

Uncorrectable Error at DIMM B1 or DIMM B2.

0x9217

Uncorrectable Error at DIMM A1 or DIMM A2.

0x9218

No.23 : %1 denotes the power shutdown reason code.
No.24, No.28, No.29, No.30 : %1 denotes the Drive bay No.

9-26

9. TROUBLE SHOOTING

9.5 Checking the System Load by Using Performance Monitor
Performance Monitor that comes with Windows® is used for monitoring the usage of the
CPU and memory. Use this tool, for example, when you analyze the system load.
The following shows how to start the performance monitor:
1. Display Control Panel, and then click System and Security > Administrative Tools.
2. Double-click Performance Monitor.
3. The Performance Monitor window opens. Click Performance Monitor and then
click
..

9-27

9. TROUBLE SHOOTING

4. The Add Counters window opens. If you select items such as Processor, Memory,
PhysicalDisk, or Network Interface and click Add>>, the performance of those items will
be monitored. Click OK.

5. In the Performance Monitor window, you can check the performance of the items you
selected.

9-28

9. TROUBLE SHOOTINGThe following table shows a list of performance counters closely related to theperformance of the equipment.
Table 9-4

Performance Counters Related to the Performance of the Equipment

PerformanceNo.
object1 Processor%Processor Time2

Pages/sec

MemoryCounter3

Available Bytes

4

Pool Nonpaged Bytes

5

PhysicalDisk

6

Network Interface Bytes Total/sec

7%Disk Time

CurrentBandwidth

Description
Shows the CPU usage. If this value iscontinuously high, the CPU processing power islikely to be a bottleneck.
Indicates the number of pages per second that areread from or write to the disk in order to resolve
page faults. If this value is high, it is likely thatthe amount of memory is not sufficient. The
closer this value is to 0, the better.
Indicates the size of physical memory available
for processes. If this value indicates a decreasing
trend, it is likely that there is a memory leak.
Indicates the size of the memory area that will
never be paged out to the disk and stays in thephysical memory as long as it is allocated. If thisvalue indicates an increasing trend, it is likely that
there is a memory leak.
Indicates the percentage of time that the disk isbusy reading and writing. If this value iscontinuously high, the disk performance is likely
to be a bottleneck.
Indicates the number of bytes per second that aresent and received by the network adapter. If thisvalue is continuously high compared to the valueof No.7, the network is likely to be a bottleneck.
Shows the network bandwidth.

9-29

9. TROUBLE SHOOTING< NOTE >You may not be able to start collecting performance counter data when the systemload is high. After you start collecting performance counter data, confirm that thestatus of the data collector set you are using is “Running”.

Confirm that the status of
the data collector set you
are using is “Running”.

Confirm that the Performance Counter data collection has started properly.

In addition, if the system load is high or if you repeatedly start and stop collecting
performance counter data, sometimes you cannot start or stop collecting
performance counter data.
If this situation happens, terminate Performance Monitor, wait for a while, restart
Performance Monitor, and then start collecting the data.

The start and stop buttons
are disabled and you cannot
use them.

Performance Counter data cannot be collected.

If you cannot start collecting performance counter data even after you have restarted
Performance Monitor, restart the system.

9-30

9. TROUBLE SHOOTING

9.6 Digital LED for Status indication
The Digital LED for Status indication is used for displaying a POST code at system startup.
They are also used for displaying a hardware status code when an error occurs in the hardware
during system operation.
The Digital LED for Status indication and the status indication LEDs may remain lit evenafter the equipment is shut down and put into the standby mode. They remain lit until the main
power is shut down or the power is turned on again.
It should be noted that the Digital LED for Status indication may display a code even when
there is no error.
(Example : when the BIOS screen is displayed:1F, when the POST code is displayed fromturning on the power supply unit to OS boot)As shown below, the numerical value lamp shows the digits from 0 to F hexadecimally.

0

1

2

3

4

5

6

7

8

9

A

B

C

D

E

F

9.6.1 POST messages
Power On Self Test (POST) is a function whereby the system BIOS makes routine checks
for hardware failure when the power of the computer system is turned on. If any failure isfound, the POST code corresponding to the location of the failure is displayed on the Digital
LEDs for Status indication situated on the front of the equipment.
When a POST code is displayed, the BIOS status lamp (orange) in the status indication
LEDs is lit.
The following table shows the POST codes indicated when the system stops during startup
and the respective actions for resolving them.
Table 9-5
POST
code
A3
A4
B5

61
83

POST Codes and Stop Factor/Action (1/2)
POST
code

Stop factor/Action
There may be a problem with the main
memory or CPU.
Check if the main memory is mounted
properly.
There may be a problem with the keyboard
or mouse.
Check if the cables are connected correctly
and the keyboard and mouse work properly.

9-31

5E
21
57
EA
A8

Stop factor/Action

There may be a problem with the main
memory.
Check if the main memory is mounted
properly.

9. TROUBLE SHOOTING

Table 9-5
POST
code
39
88

5C
5E
F8

93

34
53
82
83
84

POST Codes and Stop Factor/Action (2/2)
POST
code

Stop factor/Action
The video function is not working properly.
When a video board is mounted on an
extension slot, make sure the board ismounted properly.
There may be a problem with an extension
board.
Remove the extension board from the slot
and mount the board on another slot. Thencheck if the extension board works.

A0
C2

There may be a problem with a USB device.
Check if USB devices are connected
correctly and the connected devices work
properly.

9-32

The CPU may not be working properly.

FA

5C

There may be a problem with a serial device.
Check if serial devices are connected
correctly and the connected devices work
properly.

Stop factor/Action

25
38

There may be a problem with the bootdevice.
Check if the HDDs, SSDs and the DVD
drive are mounted properly. If they aremounted properly, the boot device may not
be working properly.
There may be a problem with a storage
medium (HDD, SSD, USB memory, or thelike). Check if they are installed properly. Ifthey are mounted properly, the storage
medium may be out of order.

E0

Rotation of the power supply fan isabnormal. Read the description of fan failurein “9.2.2 (1)” and take action accordingly.
Also, the status indication LEDs may remain
lit even after the equipment is shut down andput into the standby mode. They remain lit
until the main power is shut down or the
power is turned on again.

E1

Rotation of the CPU fan is abnormal.
Read the description of fan failure in “9.2.2(1)” and take action accordingly.
Also, the status indication LEDs may remain
lit even after the equipment is shut down andput into the standby mode. They remain lit
until the main power is shut down or the
power is turned on again.

E2

Rotation of the system fan is abnormal.
Read the description of fan failure in “9.2.2(1)” and take action accordingly.
Also, the status indication LEDs may remain
lit even after the equipment is shut down andput into the standby mode. They remain lit
until the main power is shut down or the
power is turned on again.

9. TROUBLE SHOOTING

9.6.2 Displaying a hardware status code
A hardware status code is displayed when an error occurs in the hardware during system
operation.
When the hardware status code is displayed, the RAS status lamp (red) in the statusindication LEDs is lit.
Also, the Hardware Status Code may remain lit even after the equipment is shut down andput into the standby mode. They remain lit until the main power is shut down or the power isturned on again.
Table 9-6 Hardware Status Code and Cause/Action
Status code

Cause

Action11

Rotation of the power supply fan is abnormal.

12

Rotation of the front fan1 is abnormal.

13

Rotation of the front fan2 is abnormal.

21

The temperature is abnormal.

31

Failure is predicted for the drive in drive bay 1.

Read the description in “9.2.2 (1)”and take action accordingly.
Read the description in “9.2.2 (1)”and take action accordingly.

We recommend you back up thedata and replace the drive.
Read the description in “9.2.2 (1)”and take action accordingly.

32

Failure is predicted for the drive in drive bay 2.

33

Failure is predicted for the drive in drive bay 3.

41
(*1)

The drive bay1 is abnormal.

42
(*1)

The drive bay2 is abnormal.

4C

RAID status is unknown (RAS software could
not get the RAID status.)

Contact your system administrator
or maintenance personnel.

Media error is occurred on RAID.

Read the description of HF-W7500
Model 65/60 RAS FEATURESMANUAL(WIN-63-0101) "2.8.2"
and take action accordingly.

4d
(*2)

Read the description of "10.4.2"
and replace the drive.

(*1) This code is also displayed during rebuilding.
(*2) This code is not displayed in default setting. Read the description of HF-W7500 Model 65/60 RAS
FEATURES MANUAL(WIN-63-0101) “2.8.2” when you want to display this code.

< NOTE >If a code other than one of the above is displayed, contact the system administrator
or maintenance personnel.
9-33

10. RAID1

CHAPTER 10 RAID1
10.1 What is the RAID1
This chapter describes how to manage the RAID1 feature.
Note that the HDD or SSD used by this equipment are hereinafter referred to as “drive”.
Note that the RAID1 feature can be used only if it is configured with drive bay 1 and drivebay 2.
The screen images used in this chapter are the ones for Windows® 10, but the displayedcontent is basically the same for other OSs.

NOTICE● Although this Equipment featuring RAID1 is more reliable than general systems, it isstill prone to the loss of data in the drives. Not only a machine failure but also an
unexpected power failure or an operation error may cause data to be lost for good.
To prevent such loss of data, implement scheduled data backup in daily operation.
Also, protect the power source from undesirable interruptions by such means as
UPS.
● This Equipment is evaluated based on the specific drive models authorized by the
Manufacturer. Replace only with specific drive models authorized by the
Manufacturer. Otherwise, the existing data in the drive may be lost. Also, always
observe the recommended replacement interval for drives (Refer to “APPENDIXHANDLING REPLACEABLE COMPONENTS”).
● Since each Equipment has its own RAID1 configuration information (e.g., serial
number), you cannot swap drives even between two units of this Equipment. Failure
to heed this instruction might result in unexpected operation because of a problem
such as inconsistent configuration information. If you own multiple units of thisEquipment, manage use and inventory of drives so that they are not inadvertently
mixed.
● Do not use a used drive as a replacement drive, regardless of the model. Failure toheed this instruction might result in the equipment not operating normally or data inthe drive being lost due to inconsistent configuration information.
● Use a new drive (unused drive) or an initialized drive as a replacement drive .
● Maintenance of a RAID1 system requires a high level of expertise. Should any
mistakes be made during the work, the data stored on the drives may be lost.
● The drives in drive bay 1 and drive bay 2 must have the same capacity. Do notinstall drives with different capacities.

10-1

10. RAID1

RAID1 (Redundant Array of Independent Disks Level 1) is technology generally referred to as“disk mirroring”. With RAID1, a system (array) that combines two drives and manages them as asingle unit is constructed. With RAID1, the same data is written on each of the two drives and thedata can be read from either of the drives. If one drive fails, data can be read from the other drive,
which is operating normally. Note that RAID1 uses two drives but the available capacity is equal
to the capacity of only one drive.

10-2

10. RAID1

10.2 Setup
10.2.1 Overview of Setup
The RAID controller of this equipment lets the equipment recognize two connected drives as asingle drive. In addition, RAID1 and other processing are performed by the RAID controller
itself. Therefore, you do not need BIOS (which is used to control the RAID controller from theequipment) or a device driver (which is used to control the RAID controller from OS). The
equipment recognizes the drives as a normal SATA drive, so you do not need to install special
software during setup.
10.2.2 Setting Up a New RAID1NOTICE● When a new RAID1 system is built, RAID1 configuration information corresponding
to only one unit of the equipment being used is recorded on the drives. Drives on
which the configuration information is recorded cannot be used with otherequipment. For this reason, if you use multiple units of the equipment, carefully
handle and store drives so that they are not inadvertently swapped. If drives areswapped, the RAID 1 configuration information might become inconsistent, theequipment might not operate correctly, or data on the drive might be lost.
● If you are building a RAID1 system from scratch, prepare two new drives of themodels specified and tested by Hitachi. If you use a different model, data stored on
the drives might be lost.

To build a new RAID1 system on the equipment, perform the following procedure.
Note that a RAID1 system is already built at the time of shipping, so you do not need toperform this procedure.
1. Prepare two new drives.
2. Shut down the OS, and then disconnect the equipment’s power cord from the outlet. Wait atleast one minute, and then install the new drives in drive bay 1 and drive bay 2. (See “6.3.6
Installing and removing an HDD or SSD”.)
3. Connect the power cord to the outlet and then turn on the equipment. The RAID controller
automatically detects the new drives and writes the RAID1 configuration information to bothdrives.
4. Install the OS by using the recovery DVD. (See “CHAPTER 7 RESTORING THE
FACTORY-SHIPPED CONDITION USING A RECOVERY DVD”.)
10-3

10. RAID1

10.3 Checking the Status of the RAID1
10.3.1 Checking by the Status Lamps
This equipment has drive status lamps (an HDD1/SSD1 status lamp and an HDD2/SSD2
status lamp) as shown in the figure below.

Drive bay 2
Drive bay 1

Power switch

Correspondence between HDD/SSD status lamps and drive bays
Lamp name
Corresponding drive bay number
HDD1/SSD1 STATUS
1
HDD2/SSD2 STATUS
2
Meaning of the HDD/SSD status lamps
HDD/SSD status
Status of the drives
Lamp status (Red)OFF (Both)
Both drives are working properly.
One drive has an error.
ON (Either one)
(The power of the drive with an error
is OFF.)
Rebuild (copy) is ongoing.
Flashing(Only the lamp of the copy destination(Either one)drive flashes.)
Flashing
Both drives have errors.
(Both)

Digital LED for
Status indication
Status lamp
Alarm lamp
Drive access lamp
Standby lamp
HDD2/SSD2
status lamp
HDD1/SSD1
status lamp
Reset switch

Note: The lamps flash at a rate of about 1 Hz when a rebuild isin progress, and at a rate of about 4 Hz when an error
has occurred on both drives.
During operation, the HDD/SSD status lamps sometimes flash for a brief moment. However, this does
not necessarily indicate that an error has occurred on a drive.

Figure 10-1 HDD/SSD status lamps
10-410. RAID1

10.3.2 Checking by the Hardware Status Window
The drive status of RAID1 can be checked on the hardware status display window of thiscomputer. To open the hardware status display window, double-click the hardware status display
icon in the notification area of the task bar.
Hardware status icon

(NOTE) This icon is not shown in the notification area of the task bar by default, but it appears
by clicking the arrow next to the notification area.
You can also set the icon to be displayed in the notification area of the task bar frombelow.
1. Right-click the taskbar.
2. Click Properties in the displayed menu.
3. Click Select the icon to be shown on the task bar.
4. Set the envdisp MFC Application icon to On.

When both drives are normal, hardware status is shown as follows.
Hardware Status Window(NOTE) In the RAS software, HDD, SSD and other auxiliary storage devices are generally called“drive”.
10-510. RAID1

10.4 Recovering from failure
10.4.1 Detecting a failure
When failure is detected in the RAID1, the following actions are executed by this equipment.
Table 10-1 Action list of when the RAID detected failure
No.

ActionCause

1

The HDD/SSD status lamp (Red) turns on.

Drive failure

2

The Digital LEDs for Status indication indicate an output message.

(Either one drive or both(See “9.6.2 Displaying a hardware status code” and “HF-W7500

drives)Model 65/60 RAS FEATURES MANUAL (WIN-63-0101)”.)3

An alarm lamp (red) turns on.

Failure on one drive

4

The MCALL external contact (maintenance personnel call signal) is
closed. (See “5.9.2 External control specifications”.)

5

Data is recorded in the event log.
(See “9.4 Event Log”.)

6

The Drive status of the RAID1 system is displayed in the Hardware
status window.
(See “HF-W7500 Model 65/60 RAS FEATURES MANUAL (WIN63-0101)”.)(NOTE)
・With this equipment, if a RAID1 failure is detected, one drive will perform a degenerate

operation. When starting up the equipment for the first time after transitioning to degraded
operation, it may be restarted once to ensure that the equipment does not start up from a failed
drive.
The following sections describe how to recover from each type of failure and how to handle
problems that occur during recovery work.

10-6

10. RAID1

10.4.2 Recovery from a failure in one Drive

NOTICE• Never remove a drive when the HDD/SSD status lamp of the drive is OFF.
If you do, the data stored in the drive gets corrupted.
• Wear cotton gloves when replacing a drive in order to prevent problems causedby static electricity. If you do not, the data stored on the drive may get corrupted.
• Make sure you check the correct procedure before you start the work. If you do notfollow the correct procedure, the data stored on the drive may be lost.
• Do not use a used drive as a replacement drive, regardless of the model. Failure
to heed this instruction might result in the equipment not operating normally or thedata in the drive being lost due to inconsistent configuration information.
• Mount a drive securely. Loose contacts and missing screws may result in a
failure.
• Do not subject a drive you are mounting and the already mounted drives toshock while replacing a drive. Otherwise, failure of the equipment may result.
• Until the rebuild is complete, avoid shutting off the power for this equipment or
attaching and detaching drives. Otherwise, the data on the drives may be lost or a
failure may result.

To recover from a single-system drive failure, perform the procedure below.
For recovery from the backup drive, see “10.5.2 Recovery Using a Backup Drive”.

10-710. RAID1(1) Replacing a drive with the equipment turned on
1. Back up data.
(See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs) / SOLID STATEDRIVES (SSDs) ” in “PRECAUTIONS”.)
2. Close all running applications.
3. Double-click the hardware status icon shown in the notification area of the task bar toopen the hardware status display window. Check defective drives on the hardware status
display window.
Hardware status icon

Hardware Status Window(NOTE) The above window indicates that a failure has occurred on
the drive installed in drive bay 1.
Confirm that the HDD1/SSD1 status lamp is lit.
The HDD1/SSD1 status lamp might take more than 20 or 30
seconds to light.
4. Remove the defective drive from the computer.
(See “6.3.6 Installing and removing an HDD or SSD”.)

10-8

10. RAID1

5. In the hardware status display window, click the Refresh button and confirm that thestatus of the drive of the drive bay removed from the equipment is “Not installed”. If thestatus is not “Not installed”, wait for a while, click the Refresh button again, and thenconfirm that the status “Not installed” appears.
Hardware Status Window

Click Refresh

10-9

10. RAID1< NOTE >・ If you mount the replacement drive before “Not mounted” is shown, it might not
be recognized. Make sure that you wait until “Not mounted” is displayed.

6. Mount the replacement drive on the computer.
(See “6.3.6 Installing and removing an HDD or SSD”.)
The HDD/SSD status lamp blinks after a while and RAID1 rebuilding starts.
The RAID1 rebuild takes about 3 hours 30 minutes for HDD and 1 hour and 30 minutes
for SSD (when there is no load on the drive).

<NOTE>
・After about a minute, if the HDD/SSD status lamp is on but the rebuild does notstart, remove the drive and perform the procedure again, starting from step 5.
・After the drive has been mounted on the equipment, the hardware status display
window displays the drive bay status, as shown in the following figures until
rebuilding is completed.
Note that “Offline” might not be displayed immediately after the drive is mounted.

Immediately after the drive is mounted

10-10

During the rebuild

10. RAID1

7. When rebuilding has been completed, the HDD/SSD status lamp turns off andRAID1 is restored. On the hardware status display window, click the Refresh buttonand confirm that the RAID status is shown as [Optimal] and the drive status of thedrive bay where the drive was replaced is shown as “Healthy”.
Hardware Status Window (Normal)

10-11

10. RAID1<NOTE>
・If the RAID status is shown as [Optimal(Media Error)] after rebuilding has been
completed, we recommend that you back up data and then also replace the copy
source drive with a new one. (For the replacement procedure, see “6.3.6
Installing and removing an HDD or SSD”.)
After both drives have been replaced, set up the equipment again and restore
data from the backup file. (For how to set up the equipment again, see “10.2.2
Setting Up a New RAID1”.) Or, recover the equipment by using the backup drive.
(See “10.5.2 Recovery Using a Backup Drive”.)
Hardware Status Window (Media Error)

10-12

10. RAID1(2) Replacing a drive with the equipment turned off
1. Back up the data.
(See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs) / SOLID STATEDRIVES (SSDs)” in “PRECAUTIONS”.)
2. Double-click the hardware status display icon in the notification area of the task bar todisplay the hardware status display window. In the hardware status display window,
check the drive that failed.
3. Shut down the OS, and then disconnect the equipment’s power cord from the outlet. Wait
at least one minute, and then replace the drive that failed with a replacement drive.
(See “6.3.6 Installing and removing an HDD or SSD”.)
4. Turn on the equipment. The equipment automatically detects that a replacement drive has
been installed and starts the rebuild. Confirm that the HDD/SSD status lamp of thereplacement drive is flashing.
5. The OS runs during the rebuild. The amount of time the rebuild takes depends on theapplications that are running during the rebuild. For this reason, refrain from runningapplications until the rebuild finishes.
For HDDs, the RAID1 rebuild takes about 3 hours 30 minutes (when there is no load on
the drive). For SSDs, the RAID1 rebuild takes about 1 hours 30 minutes (when there is
no load on the drive). If you do not want to start the OS, turn on the equipment and then,while the system initialization message is displayed, press the F2 key to launch the BIOS
setup menu.
6. When the HDD/SSD status lamp turns off, the rebuild is complete. In the hardware status
display window, confirm that both drives are operating normally.
If you launched the BIOS setup menu in step 5, open the higher-level menu Exit, movethe cursor to Exit Saving Changes, and then press Enter.
The message “Save configuration changes and exit now?” is displayed. Press Enter torestart the equipment.
<NOTE>
・If the RAID status is shown as [Optimal(Media Error)] after rebuilding has been
completed, we recommend that you back up data and then also replace the copy
source drive with a new one. (For the replacement procedure, see “6.3.6
Installing and removing an HDD or SSD”.)
After both HDDs or SSDs have been replaced, set up the computer again andrestore data from the backup file. (For how to set up the computer again, see“10.2.2 Setting Up a New RAID1”.) Or, recover the computer by using the
backup drive. (See “10.5.2 Recovery Using a Backup Drive”.)

10-1310. RAID1

10.4.3 Recovery from Failure in Both Drives
After you replace both drives, set up the equipment again (See "10.2.2 Setting Up a New
RAID1") and recover the data from the backup file.
Alternatively, recover the equipment using a backup drive. (See "10.5.2 Recovery Using a
Backup Drive ".)10-14

10. RAID1

10.5 Preventive Maintenance10.5.1 Creating a Backup Drive

NOTICE● Wear cotton gloves when replacing a drive in order to prevent failure caused bystatic electricity. If you do not, the data stored on the drive may get corrupted.
● Make sure you check the correct procedure before you start the work. If you do notfollow the correct procedure, the data stored on the drive may be lost.
● If a drive failure prediction icon is displayed as the hardware status in the notification
area of the taskbar, do not use the drive as a backup drive. Failure to heed this
instruction might result in data becoming corrupted or lost.
RAID1 is more reliable compared to a system with a conventional configuration.
Nevertheless, the data stored on the drives may be lost due to human error or other reasons.
If you create a backup drive, you can recover from such data loss. (Note that you can only
restore to the point of backup.) We recommend that you prepare a brand-new drive or
another properly prepared drive for backup and use it to back up the data periodically. Follow
the procedure below, and create a backup drive.
<NOTE>
・When a replacement drive is installed, its capacity must be the same as thecapacity of the drive bay1.
・The following is the procedure for the drive mounted in drive bay 1. When you
make a backup drive from the drive mounted to drive bay 2, interpret drive bay 1
as drive bay 2.
1. Shut down the OS. Unplug the plug of the power cord from the outlet, and wait for at least
one minute. Then replace the drive mounted in drive bay 1 with a replacement drive.
(See "6.3.6 Installing and removing an HDD or SSD".)
2. Store the removed drive in a safety place as a backup drive.
3. Turn on the equipment. The RAID controller automatically detects that a new drive has been
installed and starts the rebuild. Confirm that the HDD1/SSD1 status lamp is flashing.
4. The OS is active during rebuilding. The time required for rebuilding depends on theapplications executed during rebuilding. For this reason, refrain from running applications
until the rebuild finishes. If you do not want to start the OS, turn on the equipment and then,while the system initialization message is displayed, press the F2 key to launch the BIOS
setup menu.
5. Rebuilding is complete when the HDD1/SSD1 status lamp turns off. Check the hardware
status window to confirm that both the drives are normal. If you launched the BIOS setup
menu in step 4, open the higher-level menu Exit, move the cursor to Exit Saving Changes,
and then press Enter. The message “Save configuration changes and exit now?” is displayed.
Press Enter to restart the equipment.

10-15

10. RAID1

10.5.2 Recovery Using a Backup Drive

NOTICE● Wear cotton gloves when replacing a drive in order to prevent failure caused bystatic electricity. If you do not, the data stored on the drive may get corrupted.
● Make sure you check the correct procedure before you start the work.
If you do not follow the correct procedure, the data stored on the drive may be lost.

Prepare a backup drive as well as a brand-new drive, or drive to which "Initialize Drives"
has been applied. Then recover the array by following the procedure below. When you installand remove a drive, see "6.3.6 Installing and removing an HDD or SSD" for the procedure.
< NOTE >・The following is the procedure for the drive mounted in drive bay 1.
When you make a backup drive from the drive mounted to drive bay 2, interpret
drive bay 1 as drive bay 2.
・When a brand-new drive or an appropriately prepared drive is installed, its
capacity must be the same as the capacity of the backup drive.
1. Shut down the OS, and unplug the plug of the power cord from the outlet. If drives aremounted, remove both drives.
2. Install the backup drive in drive bay 1 and a new or initialized drive in drive bay 2.
3. Turn on the equipment. RAID1 will automatically detect the new or initialized driveand start rebuilding. During rebuilding, the HDD2/SSD2 status lamp blinks.
4. The OS starts while the rebuild process is continuing. The time it takes to rebuild depends
on the application being run during the rebuild. For this reason, refrain from runningapplications until the rebuild finishes. If you do not want to start the OS, turn on theequipment and then, while the system initialization message is displayed, press the F2 key
to launch the BIOS setup menu.
5. When the HDD2/SSD2 status lamp turns off, the rebuild process is complete. Also, in the
Hardware status window, confirm that both drives are healthy. If you launched the BIOS
setup menu in step 5, open the higher-level menu Exit, move the cursor to Exit Saving
Changes, and then press Enter. The message “Save configuration changes and exit now?”is displayed. Press Enter to restart the equipment.

10-16

10. RAID1

10.5.3 Performing Periodical Drive Replacement

NOTICE● Wear cotton gloves when replacing a drive in order to prevent failure caused bystatic electricity. If you do not, the data stored on the drive may get corrupted.
● Make sure you check the correct procedure before you start the work. If you do notfollow the correct procedure, the data stored on the drive may be lost.
● Do not use a used drive, regardless of the model, as a replacement drive.
Failure to heed this instruction might result in the equipment not operating normallyor data in the drive being lost due to inconsistent configuration information.
● Do not replace the two drives at the same time. If you do, the data gets corrupted.
● When you replace a drive, make sure that you set the drive into the offline mode in
the Hardware status window, and then remove that drive and mount the
replacement drive. If you mount or remove a drive when the hardware status cannot
be checked, for example, immediately after the OS starts, a failure may result.
A drive is a replacement component that must be replaced periodically. (For information about
the recommended replacement cycle, see "APPENDIX HANDLING REPLACEABLECOMPONENTS ".) Follow the procedure below for periodic replacement.
<NOTE>
・The following is the procedure for replacing the drive mounted in drive bay 1.
When you replace the drive mounted in drive bay 2, interpret drive bay 1 as drivebay 2 and the HDD1/SSD1 status lamp as the HDD2/SSD2 status lamp when
following the procedure.
(1) If you replace the drive while the power to the equipment is turn off
1. Back up the data.
(See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs) / SOLID STATEDRIVES (SSDs)” in “PRECAUTIONS”.)
2. Shut down the OS. Unplug the plug of the power cord from the outlet, and wait for at least
one minute. Then replace the drive mounted in drive bay 1 with a replacement drive. (See"6.3.6 Installing and removing an HDD or SSD".)
3. Turn on the power to the equipment. Then the RAID controller automatically detects thatthe replacement drive is mounted and starts the rebuild process. Confirm that the
HDD1/SSD1 status lamp is flashing.
4. The OS starts while the rebuild process is continuing. The time it takes to rebuild depends
on the application being run during the rebuild. For this reason, refrain from runningapplications until the rebuild finishes. If you do not want to start the OS, turn on theequipment and then, while the system initialization message is displayed, press the F2 key
to launch the BIOS setup menu.
5. When the HDD1/SSD1 status lamp turns off, the rebuild process is complete. Also, in the
Hardware status window, confirm that both drives are healthy. If you launched the BIOS
setup menu in step 4, open the higher-level menu Exit, move the cursor to Exit Saving
Changes, and then press Enter. The message “Save configuration changes and exit now?”is displayed. Press Enter to restart the equipment.
10-17

10. RAID1(2) If you replace the HDD or SSD while the power to the equipment is turn on< NOTE >You need to have administrator privileges to execute step 3. Log on to thecomputer using an administrator account and click OFFLINE. If "User AccountControl" (UAC) is enabled, in a confirmation message, click Yes. The User AccountControl window is displayed. Then click Continue.
Note that if "User Account Control" (UAC) is disabled and a user without
administrator privileges clicks the OFFLINE button, the drive is not disconnected.
1. Back up the data.
(See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs) / SOLID STATEDRIVES (SSDs)” in “PRECAUTIONS”.)
2. Terminate all running applications.
3. Double-click the hardware status icon on the notification area of the taskbar.
The Hardware status window appears. In the Hardware status window, under Drive
bay1, click OFFLINE to set the drive into the offline mode.
Hardware status icon

Hardware Status Window

Confirm that the HDD1/SSD1 status lamp is lit.
The HDD1/SSD1 status lamp might take more than 20 or 30 seconds to light.
4. Execute steps 4 to 7 described in "10.4.2 (1) Replacing a drive with the equipment
turned on" and rebuild the array.
10-18

This Page Intentionally Left Blank

APPENDIXHANDLING REPLACEABLE COMPONENTSAPPENDIX HANDLING REPLACEABLE COMPONENTSNOTICEDo not use a replaceable component for longer than the recommended
replacement cycle. If you do, a deteriorating or worn-out component may cause
the equipment to fail.
・As you use a component, it gradually deteriorates and becomes subject to wear and tear. The
following components must be replaced at fixed intervals.
・Replacement of these components is not free of charge.
・The recommended replacement cycle in the following table assumes that the average ambient
temperature of the system unit is 25°C or less.
Note that when the average ambient temperature exceeds 25°C, the replacement cycle may be
shortened in some cases.
Replaceable
component
HDD

SSD

Recommended
replacement cycle
2 years

4 years

Note
If the equipment is running 24 hours/7 days a week, thereplacement cycle is two years.
If the equipment is not running 24 hours/7 days a week, theHDD should be replaced every four years or when the power-on
hours count exceeds 20000 hours, whichever comes first.
If a RAS feature displays a drive-failure prediction icon for adrive, replace that drive as soon as possible because a failure
might occur in the near future.
In order to ensure quick recovery of corrupted files, routinely
back up your files.
Replacement is required before reaching 4 years or the expected
life [days].
The expected life[days]=

Total write capacity [252,000[GB]]Write capacity per day [GB/day]

If a RAS feature displays a drive-failure prediction icon for adrive, replace that drive as soon as possible because it may failin the near future or reach the end of its expected life. Please thisas a guideline as the expected lifespan varies depending on thewritten data.
In order to ensure quick recovery of corrupted files, routinely
back up your files.
DVD drive
Dust filter

4 years
1 yearKeyboard(Option)Mouse(Option)4 years

If you do not replace a filter regularly, failure or shorter life spanof the equipment may result.

4 years

A-1

APPENDIXHANDLING PERISHABLE COMPONENTS< NOTE >・ When you replace a component in order to, for example, repair equipment,
you may need to replace the component with a functionally compatible one.
・ If you repair a component in a manner not recommended by the
Manufacturer, proper operation of the component is not guaranteed.
・ For details about RAS features, see “CHAPTER 4 CHECKING
HARDWARE STATUS” in the “HF-W7500 MODEL 65/60 RAS FEATURESMANUAL (WIN-63-0101)”.

A-2