Case Study

Tetra Pak
Key Facts:
Company: Tetra Pak
Description: Tetra Pak is a world’s
leading food processing andpackaging solutions company.
Working closely with its customers
and suppliers, Tetra Pak provides
safe, innovative and environmentallysound products that each day meetthe needs of hundreds of millions ofpeople in more than 160 countries.
Employees: 25,000
Industry: Food & BeverageCountry: Global
Products Used:• Intergraph Smart Suite:
Engineering, Design andInformation ManagementSolutions
Key Goals:• Improving customer experience• Enhancing productivity and qualityof the engineering force• Enable real-time collaboration
between design, engineering andconstruction departments

Tetra Pak Collaborates with Hexagon to
Digitally Transform Plant Engineering Designand Lifecycle Management
Identifying Goals
Tetra Pak is a world-leading food processing and packaging solutions company.
The company’s processing business is built on providing solutions engineered tomeet customer’s needs in the food processing industry in the categories of Dairy,
Beverages, Prepared Food, Ice Cream, Cheese and Powder. These customers arespread globally and include a range from small local producers active in one or few
markets to global multinational players active all over the world, thus having a wide
spread of needs and focus areas.
At the end of the 1990s, Tetra Pak created an in-house tool to support theirengineers in designing the right plant solution and selecting the right equipment.
The solution was called Computer Aided Plant Engineering (CAPE). This was Tetra
Pak’s first step to connect a CAD tool to a database giving the engineers great
support in the design and documentation of solutions, not only when working withP&IDs but also when creating bill of materials for cost calculation and purchasing
purposes.
Over the years, the tool was further developed and expanded to extend thefunctionality, but as with all computer-based systems, there comes a time when inhouse development and maintenance becomes more difficult, and obsolescenceis inevitable. This is mostly due to the resources and time needed for continuously
improving a system with legacy architecture, while newer technologies are opening
up for more effective alternatives.
In order to modernise and future-proof their way of working, Tetra Pak embarked
on a digital transformation journey to create a Smart Solutions Platform for plantengineering design and plant lifecycle management.

Tetra Pak’s Smart Solutions Platform will digitalize the company’s plant engineering design and plant lifecycle management.

The key goals for the digitalization initiative are:Overcoming Challenges

Improving customer experience:

Tetra Pak’s decision to move away from an in-housesystem to a commercial software was fuelled by certain
challenges brought upon by having a legacy system:• Enhance the customer experience when doing
business with Tetra Pak;
• Ability to visualise and share the customised
solutions early in the process;• Improve transparency during the design process byenabling joint virtual design reviews and VR/AR walkarounds before installation in real life.
Productivity and quality improvement for theengineering force:• Having one single source of truth for all relevant
data and project information;• Make it easy to do design “right the first time” anddiscover mistakes early in the design process to
avoid issues when at site;• Working in one joint system, avoiding mistakes anddelays in communication.
Future business opportunities:• By managing a “digital thread “, Tetra Pak canmaintain a closer, continuous relationship with the
installed customer base.
• The client experience can be improved as clientscan easily maintain, upgrade and expand theirsolutions across the full lifecycle by use of a digital
twin.
2Case Study | hexagonppm.com• Maintaining an in-house propriety system isexpensive, burdensome, and takes resources awayfrom other activities;• Difficulty to keep pace with technology
development in software outside of own corecompetence area;• Future-proofing the company to continuously
improve customer experience becomes increasingly
important;• Ensuring Tetra Pak becomes a more attractive
organisation to work for, and with.

The sheer magnitude of thedigitalization project brings its
own challenges: more than 2000
engineers in Tetra Pak’s globalorganisation are impacted by thischange.”
Helena Eliasson
Director Project and Automation Engineering OfficeTetra Pak Processing Solutions & Equipment

Hexagon solutions help Tetra Pak to design “right the first time” and discover mistakes early in the design process to avoid issues when at site.

“Our main business is to provide the food & beverageindustry with world leading plant solutions, built on ourcore competence in food processing and production.
We searched for a partner that could provide a software
solution and support building our expertise into a new
digital engineering platform, enabling us to focus onproviding our clients the best customer value andexperience while driving our own productivity as well.”,says Helena Eliasson, Director Project and Automation
Engineering Office, Tetra Pak Processing Solutions &Equipment.
When searching for a technology partner, one of the
major challenges for Tetra Pak was balancing flexibility
and customisation of the solution with their specificbusiness needs. The company was looking for a solutionthat would not need excessive customisation but still
provide the required functionality and productivity
improvements.
In addition to this, the sheer magnitude of thedigitalization project brings its own challenges: Tetra
Pak is working with more than 2,000 engineers impacted
around the globe. The task of adjusting the way theengineers work, from the drawing-based mode that is thecase today, to the future model based way, needs to bedone in a way that secures the quality and efficiency ofthe deliverables.

Realising Results
In 2017, Tetra Pak started to investigate the market tosee what the latest technology options were. It was clearthat the company didn’t want to continue with in-housedevelopment but to rather find a partner that could
provide software that could be specified to Tetra Pak’s
needs.

After a careful consideration, Tetra Pak selected
Hexagon as their collaboration partner for the digitaltransformation initiative. The Tetra Pak-Hexagon
collaboration is now one year into the joint project ofbuilding the new Smart Solutions Platform for plantengineering and plant life cycle management.
The collaboration started by forming a joint team fordevelopment. This core team includes both global
experts and end users, who collaborate to develop
solutions to the right level and functionality. The projectuses agile developing method by deploying multiple
releases to constantly test and challenge the status quo
to ensure that the new platform will meet the needs ofthe end-users.
Hexagon is providing Tetra Pak with extensive experiencefrom digitalization initiatives from other industries,
such as chemical, oil & gas and shipbuilding. Hexagon
technologies are used as a backbone to digitallytransform Tetra Pak’s plant engineering expertise, designand data management.
Presently the combined Tetra Pak-Hexagon team areworking toward enhancing the solution. Initially theoutcome for Tetra Pak will be improving the way they
manage customer experience, providing faster, easier
methods to design solutions, generate models, drawings
and also quotation documents, with increased accuracy.
This will provide Tetra Pak with a competitive advantage
in servicing their customers.
Additionally, Hexagon’s suite of solutions can support Tetra Pak from Design through Manufacture, into Operation
with customers. By making use of the engineering datacreated during the design of Tetra Pak’s modular solutions
and packaging this valuable information as part of thesolution for customers, Tetra Pak extends the value of3

The Smart Engineering Platform enables Tetra Pak’s clients to easily maintain, upgrade and expand their digital solutions.

the created data from Design all the way to Operation,
ensuring a consistent Digital Thread over the plant
lifecycle. This means that customers receive more value,
and a richer experience from Tetra Pak solutions.

buy-in and awareness across the organisation is key forsuccess. You will need to focus not only on the tools, butalso on competence development and facilitating theacceptance of the new way of working.”

Moving forward
Tetra Pak’s plan for executing the digitalization
programme spans over three years. The first step was
to develop the solution – this is currently ongoing withsupport of Hexagon. During the second step, the first
deployment will go live and during the final step morefunctionality will be added and the decommission of thelegacy platform will be finalised.
The creation of the Smart Solutions Platform involves
not only the 2000+ engineers, but also management in alllevels in the organisation, global experts and end users.
When asked about any best practice information
on how to manage such a large-scale digitalization
project, Helena Eliasson comments: “Choosing theright technology partner is essential, but only one partof the puzzle. Continuous communication, preparing
the receiving organisations for change, while creating

4

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Choosing the right technology
partner is essential, but only one
part of the puzzle. Continuous
communication and preparing
the receiving organisations forchange, while creating buy-in andawareness across the organisation
are key for success.
Helena Eliasson
Director Project and Automation Engineering OfficeTetra Pak Processing Solutions & Equipment

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work toboost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, andmobility applications.
Our technologies are shaping urban and production ecosystems to become increasingly connected andautonomous — ensuring a scalable, sustainable future.
Hexagon’s PPM division empowers its clients to transform unstructured information into a smart digital assetto visualize, build and manage structures and facilities of all complexities, ensuring safe and efficient operation
throughout the entire lifecycle.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries and net sales ofapproximately 3.9bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

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