2021

Corporate Social Responsibility Report03 Letter from the CEO
04 At a glance
05 What we stand for- Our mission and values- Our approach

09 Serving consumers & clients- Supporting those who rely on us every day- Delivering a trusted, quality care experience

What's inside

13 Serving communities- Building a greater good
- Disaster support- Supplier diversity- Environmental safety- Partnerships

22 Serving colleagues- Supporting employees- Workforce inclusion- Our Business Resource Groups- Employee diversity

29 Operating ethically & responsibly- Our principles and codes© Teladoc Health, Inc. All rights reserved.

02

LETTER FROM THE CEO

As Teladoc Health enters our 20th year of defining and delivering virtual care, we’ve seen more change

The progress we’ve madein our industry and in our organization over the last two years than at any other time in our existence.
During this time of great need, we’ve accelerated the embrace of virtual care and, along with it, advanced newopportunities for Teladoc Health to make a difference for individuals and communities around the globe. We havefocused on social and environmental determinants of health, along with the ongoing challenges of the pandemic,
to make true whole-person health more achievable.
Since our publication last year of the telehealth industry’s first Corporate Social Responsibility report, we havesought to both build on our prior initiatives and embrace new ones to maximize the positive impact we have inthe communities we serve. This year’s report highlights the progress we made in 2021, along with our priorities forcontinuing to increase our impact going forward.
As a mission-driven organization offering our industry’s only whole-person virtual care suite, our commitment toempower all people everywhere to live their healthiest lives by transforming the healthcare experience remains
the driving force behind what we do; it gives our work purpose and urgency. Each day, our approximately
5,000 colleagues strive to create connections that earn trust, promote healthy behavior, and drive better healthoutcomes across the full continuum of care, for all people.

• Increasing our annual spendingby 6x across certified diverse andminority suppliers to nearly$6 million· Providing relief to dozens ofcommunities struck by disaster· Broadening access to our chroniccare and mental health programs· Increasing employee diversity, with
53% of U.S. new hires identifying as
racial minorities· Exceeding our annual volunteerism
goal by more than 20%

In addition, together we seek to accelerate a future in which people's geography, economic status or other factors
do not pre-determine their health outcomes or limit their access to quality care. This is integral to our commitment
to making virtual care the “great equalizer” in healthcare—a first step on the healthcare journey for millions ofpeople, many of whom otherwise wouldn’t get the care they need.
Any progress we’ve made, and continue to make, results directly from the passion of our colleagues around theworld, and especially their commitment to one of our core values: standing up for what’s right. Our Corporate
Social Responsibility Report highlights how we pursued this in 2021, and we hope that it inspires you to join us
on our mission.

© Teladoc Health, Inc. All rights reserved.

Jason Gorevic,
Chief Executive Officer

03

AT A GLANCE

Teladoc Health’s impact at a glance
The information highlighted in this report reflects Teladoc Health's position at the intersection of the Sustainability Accounting Standards Board (SASB)
Health Care Delivery and Software & IT Services sector standards. Data in this report is based on Teladoc Health internal reporting.

Serving clients and consumers

Building healthy communities

20 years

92M+

22M

$65M+

24

25

DEFINING AND
DELIVERING VIRTUALCARE

PEOPLE WITH ACCESSTO A TELADOCHEALTH SERVICE OR
PRODUCT

DIGITAL HEALTHREMINDERS
DELIVEREDIN AID TO ENABLE
MENTAL HEALTHTHERAPY FOR LOWINCOME CONSUMERS

ACTIVE PROGRAMSIN PARTNERSHIPWITH THE WORLDTELEHEALTH
INITIATIVE

NATURAL DISASTERSRESPONDED TO WITHOUR SERVICES

2B+

800K+

55%

~70K

25K

DATA POINTSPOWERING OURPROGRAMSCONNECTED DEVICESIN OUR MEMBERS’HANDSOF USERS OF OURCHRONIC CARESERVICES LIVE IN
VULNERABLE OR
UNDERSERVEDCOMMUNITIESMETRIC TONS OF CO2
EMISSIONS REDUCEDIN 2021

FEWER GALLONS OF
FOAM MATERIALSUSED ANNUALLY

14.7

15
14
13

35 million
telehealthvisits over thelast decade

Annual visits, in millions

12
11

10

10

Ways our colleagues give back

9
8

4.1

~1,200

12K

15K

HOURS OFCHARITABLE WORKPERFORMED BY OUREMPLOYEES IN 2021

HOURS OFCHARITABLE WORKTARGETED IN 2022

'19

EMPLOYEESENGAGED IN OUR
BUSINESS RESOURCEGROUPS

7
6
5
4

2.6

3
1.4

2
1
0
'13

'14

© Teladoc Health, Inc. All rights reserved.

'15

'16

'17

'18

'20

'21

04

What we stand forWHAT WE STAND FOR

Our mission is to empower all people
everywhere to live their healthiest lives bytransforming the healthcare experience.
Throughout this report, we frame our progress and goals around the categories ofConsumers & Clients, Communities and Colleagues—reflecting those we serve andpartner with around the world.

Consumers & Clients

Communities

Colleagues

by serving as a trusted

by using our voice

by fostering a vibrant,

partner and addressing

and our resources toinclusive work

the whole-person care

help expand equitableenvironment united byneeds of all who countaccess to quality carea common mission.

on us.

across the globe.

Our values
We are passionate about taking care of people
We are committed to unsurpassed quality
We keep our promises
We lead with integrity, accountability and transparency
We stand up for what’s right
We strive to create value
We respect each other and value succeeding together© Teladoc Health, Inc. All rights reserved.

06

WHAT WE STAND FOR

As we work to transform the healthcare experience, we are also committed to improving the health of the world at large,
and ensuring all people feel seen, heard and understood relative to their healthcare needs. Broadly, we approach thiscommitment in three significant ways:

1

3

2

We are committed to advancing greater

We recognize our responsibility to

We strive to operate ethically

health equity and creating greater accesshelp take care of our planet for futureand responsibly.

to healthcare.

generations, and to do our part to help

We recognize that too many people aroundcommunities currently impacted by

As we carry out our work around the world to

climate change.

help improve people’s health and lives, we are

the world have inadequate access to qualitycommitted to doing so in a way which ensures

healthcare, and rightly believe their basic right

We honor this promise by advancing new

to inclusive healthcare is often overlooked.

initiatives that reduce carbon emissions in

our solutions are ethical, safe and equitable.

our business practices, and by empowering

This includes growing diversity in our

We are making investments to enhance ourquality, accessible virtual care, anleadership ranks (where we seek to increase

delivery of culturally aware care and reduce

environmentally sound way of growing thefemale and racial minority representation

barriers to access—from making care available

capacity of the global healthcare system.

by 10% in 2022) and the creation of new

in more languages and hiring more racially

technologies and services which maintain theand ethnically diverse providers and coaches,

We know that the effects of climate change

integrity of individual privacy and safety, areto expanding the breadth of demographic andare not felt equally, and we are proud togrounded in proven medical and data science,ethnographic data we collect so we can better

continue offering 24/7 free access for thoseand that neither create nor reinforce unfair bias.

understand the factors driving disparities in

impacted by natural disasters and other

health outcomes.

effects of climate change, which this year
included response efforts in 18 states.

© Teladoc Health, Inc. All rights reserved.

07

WHAT WE STAND FOR

At Teladoc Health, we proactively align with the U.N. Sustainable Development Goals, which
the United Nations established in 2015 as a CSR framework for both developed and developing
countries. Our company views these goals as equally relevant to organizations, and we prioritize
five key areas where we’re uniquely positioned to make a measurable and lasting impact:•G ood health and well-being: We promote this through services andproducts that address the full range of whole-person care around the globe.
•G ender equality: This includes our investments in employee training anddevelopment, as well as additional initiatives we introduced in 2021 to help
ensure we’re paying fairly and hiring from a more diverse talent pool.
•R educed inequalities: We address this in many ways, including by offering

Our approachfinancial assistance to those who are struggling to pay for care and enabling
access to quality care in healthcare deserts.
•S ustainable cities and communities: Among other forms of commitment,
we leverage the power of our connected medical devices and software
to build new centers of care around the globe in partnership with theWorld Telehealth Initiative. In addition, we’re advancing new initiatives tosignificantly reduce the impact of packaging waste on the environment.
•P eace, justice and strong institutions: We support this throughinvestments to reduce systemic inequalities, such as our procurement
team’s initiative to double our annual investments across certified diverseand minority suppliers, and through our ongoing commitment to operate
ethically and responsibly in all geographies we serve.

© Teladoc Health, Inc. All rights reserved.

08

Serving consumers & clientsSERVING CONSUMERS & CLIENTSSupporting those who
rely on us every day
In 2021, we remained committed to earning trust by
introducing new products and services that increase
access to quality care for consumers and clients aroundthe world—with a focus on leading with integrity,
accountability and transparency every step of the way.

More than 92 million people have access to a Teladoc Health productor service. This includes those who receive this benefit through thethousands of small businesses, labor unions, public-sector employers,
and the more than half of Fortune 500 employers we serve.

© Teladoc Health, Inc. All rights reserved.

10

SERVING CONSUMERS & CLIENTSWith the partnership and support of our consumers and clients, wehave advanced several new services, products and initiatives this year
to help address persistent health challenges and disparities.

Delivering a trusted, quality
care experience

Primary360: Primary care reimagined
In 2021, we launched Primary360, a primary care offering designed to remove
longstanding barriers to care such as access, cost and lack of convenience,
especially for those who do not have an ongoing relationship with a primary careprovider. The early results show that Primary360 is giving more individuals accessto the high-quality care they need. For example, one in four chronic conditions
identified for Primary360 users are new diagnoses. In addition, 60% of members

Teladoc Health was once again named number
one in consumer satisfaction by J.D. Power.
With an overall satisfaction score of 874, nearly 30
points above the category average, Teladoc Healthearned the highest ranking and outperformed
all other direct-to-consumer providers in all study
subcategories in 2021, including customer service, consultation andenrollment. In addition, we earned a Net Promoter Score of over 60,

diagnosed with a mood disorder are now participating in a mental healthprogram, connected through our Primary360 service.
myStrength Complete: Creating the right access to the right mental
healthcare services
To further meet the significant mental health needs of individuals around theglobe at a time when there's increased demand and provider shortages, we
introduced myStrength Complete, a new service providing personalized mental

a key indicator of strong customer experience.

healthcare to individuals. The program offers:

The Teladoc brand continues to earn high trust from consumers in•C ontinuity of care as people benefit from both clinical and digital services

traditionally underserved populations. For example, research consistently
shows that among Black and Hispanic people, the Teladoc brand stands
for “care I can trust” and “understands my unique needs” at a level thatis equal to or greater than the general population. That leads to higher
satisfaction—underserved populations who engage with our services
give us a Net Promoter Score that’s equal to or higher than our scorefrom the general population.

across acuity levels•N ew activities for members facing racism and discrimination, including
resources for talking to children about racism, violence and protests, responding
to microaggressions and navigating racism-related stress•M ental health and wellness resources for LGBTQ+ communities covering
topics from validation of the gender spectrum and an individual’s gender journey;
education on internalized homophobia and transphobia; acceptance toward
loved ones who are LGBTQ+© Teladoc Health, Inc. All rights reserved.

11

SERVING CONSUMERS & CLIENTS

Chronic condition management: Bridging the gap

Overcoming barriers

Chronic conditions dramatically and disproportionally impact communities

We’re focused on ensuring that the care we deliver is always responsive toof color. For example, Black Americans are twice as likely to die fromindividual cultural beliefs and practices, preferred languages, health literacy

diabetes compared to white adults.1 In the U.S., obesity is most prevalentlevels, and communication needs. To meet that commitment, we makeamong Black and Hispanic adults, and research suggests higher stressinvestments in training and accommodations, including:2

from lifetime discrimination is associated with higher risk of hypertension.3• Offering care by landline for people with visual impairment, and for
Teladoc Health is committed to meaningfully addressing these gaps incommunities that lack internet connectivity

chronic care management while recognizing the multi-faceted factors
driving these disparities, such as economic and historical inequities.

• Providing medically certified interpreters and giving all care providers accessto the Language Line, which is available in more than 240 languages; thusincreasing access for 25 million limited-English speakers in the United States,

55%

More than half of active users of ourchronic care solution live in vulnerable
or underserved communities.4

as well as 10 million who are deaf or hearing impaired• Launching a Spanish-language web portal and an app for chronic condition
management programs to better serve an underrepresented community

In 2021, we continued to enhance our comprehensive chronic care

• Hiring racially and ethnically diverse providers and chronic condition coaches

solutions for these members, providing 24/7/365 access to a vital lifeline
and easier access to programs for managing chronic conditions such as• Conducting annual, mandatory training for our United States employees on

diabetes, hypertension and obesity, as well as mental health. We have also

CLAS policies

provided over $65 million in financial aid to enable therapy for low-income
consumers through our BetterHelp mental health service.

• Offering a full suite of English-language engagement communications at a
4th grade reading level, as well as customizable Spanish, bilingual and multilingual communications materials available on-demand for our clients• Launching innovative pilot programs to help us strengthen core services tobetter meet the unique needs and preferences of LGBTQ+ individuals© Teladoc Health, Inc. All rights reserved.

12

Serving communities

SERVING COMMUNITIESBuilding a greater good
Teladoc Health embraces the opportunity and the responsibility
to have a meaningful impact on our global community, using our
voice and our resources to help expand equitable access to care, andcreate a better future for families and neighbors.

© Teladoc Health, Inc. All rights reserved.

14

SERVING COMMUNITIESDisaster support
In 2021, we extended our long-standing
commitment to meet the needs of regions
hit hardest by natural disasters across 18
states, including communities recoveringfrom hurricanes on the East Coast, winterstorms in the Northeast, tornadoes in theSouth, and wildfires on the West Coast.

Through our hotlines and ongoing partnership with the American Red Cross,
we provide free, 24/7 general medical telehealth visits to communities impacted
by natural disasters. This enables access to high-quality care for thousands ofpeople with non-emergency illnesses and ensures uninterrupted access to theprescriptions they need.

Because these events often have a disproportionate

In 2021, Teladoc Health's direct-to-consumer mental healthimpact on underserved communities, Teladoc Healthservice, BetterHelp, donated more than 3,000 months ofprovides a range of options for connecting to care

free therapy to people in need, including those affected byduring these difficult times, including traditional

natural disasters, survivors of gun violence and healthcare

phone, smartphone and computer access.

workers responding to the Covid-19 pandemic.

© Teladoc Health, Inc. All rights reserved.

15

SERVING COMMUNITIESHelping Afghan Refugees with Mental Health, General
Medical Services
In 2021, Teladoc Health provided general medical aid to first
responders caring for evacuated Afghan families in Indiana,
New Jersey, Texas and Wisconsin. In addition, our BetterHelp
mental health service partnered with several organizations,
including the Malala Fund, to donate over 400 months of freetherapy to refugees and those affected by the tragedies of
the conflicts in Afghanistan.
Aiding India in a Time of Crisis
In June, India’s COVID-19 surge put significant strain on the
country’s health system. Teladoc Health partnered with Cigna
International to launch a joint response in just 24 hours, rapidly
setting up live clinical support for thousands of people in need.
In addition, Teladoc Health also supported Meenakshi Mission
Hospital in Madurai, India, with 16 autonomous telehealthdevices. Using our technology, the hospital was able to improvepre-emergency room care, reduce transmission and increase
capacity, enabling virtual care for tens of thousands of patients.
© Teladoc Health, Inc. All rights reserved.

16

SERVING COMMUNITIESSupplier diversity
We established a supplier diversity program to accelerate and expand
our investments into minority-, women- and veteran-owned businesses.
Beginning with an initial assessment and review of our current vendors, we
identified and executed on new initiatives and commitments in 2021.

Examples include:• Incorporating certified diverse and minority suppliers into our strategic
sourcing and intake process•L everaging sourcing tools and external organizations to identify andincorporate certified minority-owned businesses into our supplier base•E
 xpanding vendor agreement terms and conditions to include newclauses that reflect our mission to enable a more diverse, equitable andinclusive workplace•P roviding post-bid debriefings to diverse suppliers who were not successful
in winning a bid, so that they can be more competitive in future bidding•C reating a Center of Excellence to guide our business partners on

Guided by our ambitious goal to double our annual investment
among certified diverse and minority suppliers, we ended 2021 byincreasing our annual spend by six times to nearly $6 million

sourcing protocols and purchasing workflow© Teladoc Health, Inc. All rights reserved.

17

SERVING COMMUNITIES

Environmental safety
As part of our longstanding commitment to environmental safety, we
advanced several initiatives, and introduced new ones, in 2021.
•R educing packaging materials: By changing how we package our chronic
condition management devices, we reduced our annual use of foam packaging by
25,000 gallons in 2021. In addition, we used soy-based ink for our packaging where
feasible, including boxes and printed collaterals. Building on these efforts, we haveset a goal to significantly reduce polybags in our packaging by the end of 2022.

We estimate that 5,000 metric tons of CO2 emissions
are avoided for every million virtual visits•R educing greenhouse gas emissions: In 2021, we delivered more than 14 million
virtual visits worldwide—and enabled another four million through our healthsystem partners—making care more immediately accessible to millions whoneeded it and helping reduce greenhouse emissions associated with travel to
medical facilities.

© Teladoc Health, Inc. All rights reserved.

18

SERVING COMMUNITIESPartnerships
At Teladoc Health, we strive to help remove barriers to careand to collaborate with organizations that can help bringcare to more people in new and innovative ways.

At least 50% of the world lacks
access to adequate healthcare5© Teladoc Health, Inc. All rights reserved.

19

SERVING COMMUNITIESExamples of where our combined efforts are making an impact:
Bwaila Hospital (Malawi)
More than two million women in Africa suffer from obstetric fistulas, a

The World Telehealth Initiative (WTI), a

devastating injury resulting from giving birth. With support from Teladoc Health,non-profit organization, provides

WTI launched a program to support a fistula clinic in Lilongwe focused onsustainable medical expertise to thebuilding the capacity of local healthcare providers. After training with experts,

world’s most vulnerable communities tolocal physicians in Lilongwe can now perform fistula surgeries independently.

build local capacity and deliver core healthservices through a network of volunteer

HOPE Field Hospital (Bangladesh)

healthcare professionals supported by

Kutupalong is the largest refugee camp in the world. With support from

Teladoc Health technology.

Teladoc Health, WTI has enabled care at the camp across 10 specialties,
including emergency medicine, gynecology and pediatric surgery.

Kashmir (1)Haiti (1)
Puerto Rico (3)Togo (1)Bangladesh(3)
Vietnam (2)Cambodia (1)Ethiopia (2)Nigeria (2)Ecuador (2)Guinea (1)Malawi (3)Argentina (2)

7

350+

24

PROGRAMS IN
DEVELOPMENTPARTICIPATINGPHYSICIANSACTIVE PROGRAMSIN 202150

16MEDICAL SPECIALTIESOFFERED TO
PATIENTS IN NEEDNEW PROGRAMSLAUNCHING IN 2022

As WTI's primary corporate sponsor, Teladoc Healthcontributed approximately $375,000 of support in 2021,
including in-kind technology and professional time.

© Teladoc Health, Inc. All rights reserved.

20

SERVING COMMUNITIESAntibiotic-prescribing quality initiative

Teladoc Health actively serves on several committees at the National
Academy of Medicine (NAM), and has a prominent voice on the organization’s

Antibiotic resistance is a growing public health threat, and we are

Action Collaborative on Countering the U.S. Opioid Epidemic. As part of oureager to be a part of the solution. We use proprietary data analytics

involvement with NAM, we collaborate with other stakeholders to strengthen

to monitor prescribing patterns to develop new and effective quality

critical aspects of resolving the opioid crisis, including the expansion of telehealthimprovement initiatives.

in support of individuals with both chronic pain and substance use disorders.

In 2018 we launched a multi-year randomized quality improvement
initiative in telehealth with the University of Southern California (USC)
Schaeffer Center for Health Policy & Economics and Northwestern
University—the first of its kind. In 2021, observation for the study
expanded to include the full breadth of Teladoc Health's urgent care
network, providing an unprecedented level of real-world data to support

Leading digital transformation in hospitals and health systems

quality improvement initiatives for antibiotic stewardship.
As part of our ongoing mission to improve healthcare delivery and patient
experience, while lowering the overall cost of care around the globe, we are
now leading IHF's first Special Interest Group (SIG) on Telehealth. This groupfacilitates knowledge exchange, collaboration and access to best practices on
the role of digital technology in hospitals and healthcare systems globally.
In addition to our focus on enabling quality care for individuals andpartners around the globe, we advance best practices in quality
standards through our work with the National Quality Forum (NQF), a
multi-stakeholder organization whose mission is to improve healthcare
quality. In 2021, as a member of NQF’s leadership consortium, Teladoc
Health supported publication of a new report on the impact oftelehealth on healthcare system readiness and identified three priorities
for action in 2022: social determinants of health (SDOH) data collection,

The JDRF Ride to Cure Diabetes is a charitable bike ride that to date has raisedover $60 million for type 1 diabetes (T1D) research. The Ride gives cyclists of allages and skill levels the opportunity to support breakthroughs that transformthe lives of people with T1D, until there is a cure.

promoting clinician and care team well-being, and measurement of
person-centered care.

© Teladoc Health, Inc. All rights reserved.

$1.28M raised by Team Teladoc Health in the lifespan ofour relationship with JDRF

21

Serving colleagues

SERVING COLLEAGUESWe are proud to be recognized forboth our award-winning, innovative
consumer experience, as well as
being an inspiring place to work.

84%

81%

83%

EMPLOYEES SAY
TELADOC HEALTH
IS A GREAT PLACETO WORK6

OF EMPLOYEESSTRONGLY AGREE
OR AGREE THAT
THEY CAN BE THEIRAUTHENTIC SELVESAT WORKOF EMPLOYEESINDICATED THEY
SEE THEMSELVES ATTELADOC HEALTH
IN 2 YEARS7© Teladoc Health, Inc. All rights reserved.

Our employees are the heart and soul of our organizationand its mission. We know it’s critical to the health of
our company to keep them feeling fulfilled and valued.
And we find the most effective way to do that is to keep
listening and keep learning.
Arnnon Geshuri
Chief People Officer

23

SERVING COLLEAGUESOur employee wellness programming focuses on four areas of well-being.
•P hysical well-being: We offer employees robust health insurance plans, step
challenges, access to telemedicine services, back care, nutrition counseling,
tobacco cessation, dermatology, general medical services and emergency
medical services•M ental well-being: We support our colleagues’ mental well-being throughresources such as our Teladoc Behavioral Health Services, BetterHelp andmyStrength mental health services and an Employee Assistance Program•F inancial well-being: We support colleagues through paid parental leave
benefits, stipends to help fund ergonomic remote-work office set-ups,
cell phone and internet reimbursements in the United States and Canada,retirement savings benefits in the United States and Canada, Financial Advising

Supporting employees

benefits, and financial insurance offerings such as disability and life insurance•F amily and social well-being: We facilitate connections among colleagues
through our Business Resource Groups, our “Page Turners” book club, weekly
live yoga and meditation classes, Courageous Conversation sessions, and the
Quantum portal for virtual peer recognition. In the United States, we also offer
HomeThrive benefits, to assist employees with caring for aging parents andindividuals with special needs
From the beginning of the pandemic, our approach to COVID-19 hasprioritized colleague safety and workplace flexibility. As we rethink ouroffice space designs for the future, we envision our offices serving primarily
as centers for collaboration, innovation and team activities—without requiring
many colleagues to report to an office on a daily basis© Teladoc Health, Inc. All rights reserved.

24

SERVING COLLEAGUESWorkforce inclusion
We believe that healthy minds and diverse perspectives inspire innovation.
To that end, we emphasize a work environment that enables employees tobe their healthiest and most authentic selves.
Business Resource Groups (BRGs)
As a foundational element of our Diversity, Equity &Inclusion ecosystem, business resource groups (BRGs)
connect people, support authenticity and build community.
These internal employee networks help amplify the
Teladoc Health culture of inclusion, both inside and outsideof the company, and serve as a critical space for networking,workshops, mentoring and more.
2021 was an active year for our BRGs, during which we:• More than doubled the number of employees engaged
in BRGs, from 500 in 2020 to approximately 1,200 in 2021
• Expanded our BRGs from four to seven—surpassing
our goal of adding two groups

Teladoc Health participates annually in the CEO Action for Diversity &Inclusion™ pledge, which outlines a set of actions to cultivate an environment• Hosted over 50 events, from small networking sessions

where employees feel comfortable and empowered to have discussions

to large-scale learning opportunities

about diversity and inclusion.

© Teladoc Health, Inc. All rights reserved.

25

SERVING COLLEAGUESOur BRGs at a glance:

Allied Women's Empowerment (AWE) shares a bold mission to advance equality

PRIDE and Allies provides a platform of networking, learning andfor people of all genders by empowering and inspiring AWE members to create

communication that unlocks the full potential of LGBTQ+ employees,

community, influence culture, promote education, and harness broad support forallies and Teladoc Health.

women among Teladoc Health employees, clients, partners and members.

Working Parents & Caregivers
The mission of the Multigenerational Employee Resource Group Exchange

NURTURE creates a culture of belonging where working parents(MERGE) is to inspire a welcoming community that gives voice to different

and caregivers can show up fully and succeed with support fromperspectives in order to better understand, share and collaborate across and among

our community, especially when the boundaries between work andall generations.

home life have blended together.

Neurodiversity and Differing Physical and Mental Abilities

The mission of Military, Veterans and Partners (MVP) is to create

The mission of THRIVE is to create an environment of awareness, support andand promote an inclusive community of Armed Forces Veterans andopportunity for all people at Teladoc Health to thrive while embracing neurodiversity

partners at Teladoc Health through education, community service

and differing physical and mental abilities.

experiences, veteran recruitment and mentoring.

Courageous Conversations Series
Fostering a culture of inclusion, empathy and understanding
The mission of the Multicultural Organization Supporting an Inclusive Culture

sometimes requires difficult conversations. Our Courageous(MOSAIC) is to leverage the collective experiences and values of team members toConversations Series provides a safe space where Teladoc Healthpromote multicultural inclusivity and ensure that cultural differences are recognized,

colleagues can discuss difficult issues, share lived experiences

respected and included for the betterment of employees, members, products andand hear diverse perspectives. This year’s programming focused

our communities.

on the lived experiences of employees from underrepresented
communities, and included discussions on reinforcing allyship.

© Teladoc Health, Inc. All rights reserved.

26

SERVING COLLEAGUES

Employee diversity
We understand the importance of representation across the organization.
Teladoc Health has driven real progress in the diversity of our staff and leadership team,but recognize we have more work to do. As we continue to work toward these goals, weare proud of the progress made in 2021.
We continue to advance our commitment to recruit, promote and support a culturally
and linguistically diverse workforce that is responsive to the communities we serve. Our
more than 20 Medical Directors located around the world provide language, linguistic andcultural expertise to our U.S.-based medical staff to inform care and program development.

© Teladoc Health, Inc. All rights reserved.

27

SERVING COLLEAGUESCurrent employee makeup

Progress toward our goals

Board of directors

Senior leadership

Full company

2021 new hire demographics

27%

39%

56%

57%

53%

33%

FEMALE

FEMALE

FEMALE

OF U.S. NEW HIRESWERE FEMALE

OF U.S. NEW HIRESWERE RACIALMINORITIESOF U.S. SENIORLEADERSHIP NEW
HIRES WERERACIAL MINORITIES

18%

24%

44%

RACIAL MINORITIESRACIAL MINORITIESRACIAL MINORITIESClosing the gaps

She Powers Health Award

Break Through Tech’s Winter SprinternshipIn 2021, we updated our compensation guidelines

Teladoc Health was proud to sponsor the She

Over the past five years we’ve partnered withto better reflect our prioritization of gender andPowers Health awards at the annual HLTH

City University of New York to offer paid mini

racial equity, applying learnings from our 2020

conference. The award highlights people whointernships to advance our shared goal of closing

organization-wide pay equity study. We also

empower women to become leaders, who are

the gender gap in tech. The program helps

completed our second annual pay equity study

transforming and innovating in the healthcare

women (trans and cis) and non-binary students

and identified gaps for remediation in 2022.

space, and who spark inspiration for the next

studying computer science and related disciplines

generation of women leaders.

find the confidence, support and community theyneed to stay in the field.

Stats based on U.S. staff who have self-reported ethnicity.
© Teladoc Health, Inc. All rights reserved.

28

Operating ethically & responsiblyOPERATING ETHICALLY & RESPONSIBLY

Our principles and codes
Our Corporate Governance Guidelines and Code of Business Conduct andEthics outline our commitment to operating ethically, legally and responsibly
across all aspects of our business operations.
We conduct risk assessments on an ongoing basis informed by the guidelines
and the code. Our dedicated enterprise risk management team provides
quarterly updates on performance to the audit subcommittee of our board of
directors, as well as an annual report to the full board.
We conduct mandatory annual compliance training for all employees on
the importance of full compliance with these principles. In addition, ourdedicated compliance team provides quarterly reports on compliance activities
to the nominating & corporate governance committee of the board of directors.

The overarching principles of our code of conduct include:• We comply with laws, rules and regulations• We respect each other and value succeeding together• We treat third parties fairly and keep our promises• We stand up for what’s right and report compliance violations© Teladoc Health, Inc. All rights reserved.

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OPERATING ETHICALLY & RESPONSIBLY

Commitment to privacy and security

Technology innovation

As a care provider, we recognize that maintaining the privacy and security of

As we continue to invest in the development of innovative technology that

consumer data is not only the law, it’s the right thing to do. Every member

improves people’s health and lives, we equally prioritize ensuring that theseof our team plays a vital role in keeping people’s information safe, and we arm

solutions are ethical, safe and equitable. Our research and development efforts,

our team with the training and tools to help them operate responsibly. With

from creating and leveraging AI and analytics technologies to charting new

oversight by our Chief Information Security Officer and our Privacy Officer,

possibilities for virtual care, are guided by the following principles:

we have invested in a robust information security and privacy program.
Teladoc Health is HITRUST CSF certified.

• We are committed to designing experiences and tools that protect consumer
privacy and safety, that are grounded in proven medical and data science, andInformation security and privacy

that neither create nor reinforce unfair bias

In 2021, Teladoc Health’s chronic care platform successfully underwent arigorous third-party audit to secure SOC2 certification, which for the first time

• We believe that embracing diverse perspectives and continuous learning is

included our myStrength mental health program. This globally recognizedcritical to expanding access to care and providing consistently high-quality

certification is the result of an independent audit, developed by the American

care at an affordable cost for all people

Institute of CPAs, and looks at a company’s “systems and organization
controls” (SOC) by reviewing company-provided documentation, as well as• We recognize privacy as a fundamental right, and in support of that right we

conducting sample testing to make sure the actual systems and internal

are committed to transparency in how we collect, store and use information,

controls are doing exactly what the company represented.

and to offering people meaningful choices about how their information is used

Teladoc Health’s general medical platform also renewed its HITRUST
certification and for the first time included our Expert Medical Services. The
HITRUST certification is globally recognized and is determined by the Health
Information Trust Alliance, an organization governed by representatives fromthe healthcare industry in collaboration with technology and information
security representatives. These certifications verify that Teladoc Health follows
strict requirements in order to maintain a secure environment that protects
and safeguards members’ information.
Teladoc Health also relies upon the National Institute of Standards andTechnology (NIST) Cybersecurity Framework as the baseline for our
information security program. Teladoc Health regularly monitors threat
intelligence feeds and industry trends to identify the greatest potential risks
to our operation in order to maintain and evolve the controls necessary to
defend against the modern threats we face. (SASB TC-SI-230a.2)© Teladoc Health, Inc. All rights reserved.

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From our offices around the world, we’re dedicated to making a
positive impact on people’s lives—and transforming together.

1 . U.S. Department of Health and Human Services Office of Minority Health, accessed 2021
2. Obesity, Race/Ethnicity, and COVID-19. Centers for Disease Control and Prevention, accessed 2021
3. “Discrimination and Hypertension Risk Among African Americans in the Jackson Heart Study.” AHA Journals, Hypertension, July 2020.
4. Teladoc Health data representing users in regions with high unemployment, below poverty line, rural.
5. World Health Organization. “Universal Health Coverage.” https://www.who.int/health-topics/universal-health-coverage. Accessed November 2021.
6. Great Place to Work, 2021
7. From December 2021 employee engagement survey

LEARN MORE: TeladocHealth.com | CSR@teladochealth.com
About Teladoc Health: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live
healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade ofexpertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

636434 | 11162021 © Teladoc Health, Inc. All rights reserved.