WIN-62-0073-03

HITACHI INDUSTRIAL COMPUTER

HF-W2000 Model 58/55/50
INSTRUCTION MANUAL

Read and retain this manual.
• Read safety instructions carefully, and ensure that you understandthem before beginning operations.
• Keep this manual on hand for reference.

USER'SMANUALPREFACE
This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 58/55/50(abbreviated hereinafter to this equipment), and contains information about the operation and maintenance of various
devices necessary for their routine work. This manual also describes the setup procedure for the pre-installed operating
systems for this equipment:• Windows® 10 IoT Enterprise 2016 LTSB
• Windows® 10 IoT Enterprise 2019 LTSC
• Windows Server® 2016 Standard
Hereinafter, the term Windows® 10 is used to refer to both the Windows® 10 IoT Enterprise 2016 LTSB and Windows®
10 IoT Enterprise 2019 LTSC operating systems.
In addition, Windows® 10 IoT Enterprise 2016 LTSB is abbreviated to Windows® 10 2016 LTSB, Windows® 10 IoTEnterprise 2019 LTSC is abbreviated to Windows® 10 2019 LTSC, and Windows Server® 2016 Standard is abbreviatedto Windows Server® 2016.

Documentation structure
The documentation for the HITACHI INDUSTRIAL COMPUTER HF-W2000 MODEL 58/55/50 consists of thefollowing:● SAFETY INSTRUCTIONS (appended to this manual)● INSTRUCTION MANUAL (this manual)● RAS FEATURES MANUAL (downloaded from the site given in the contact information on the following page)

Structure of this manualThis manual consists of the following:
PREFACE
IMPORTANT NOTIFICATIONSSAFETY INSTRUCTIONSPRECAUTIONSCONTENTS
CHAPTER 1 GETTING STARTED
CHAPTER 2 OPERATIONCHAPTER 3 SETUP
CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING
CHAPTER 5 SPECIFICATIONSCHAPTER 6 INSPECTION AND MAINTENANCE
CHAPTER 7 RESTORING THE FACTORY-DEFAULT SETTINGS BY USING A RECOVERY DVD
CHAPTER 8 MAINTENANCE OPERATIONSCHAPTER 9 TROUBLESHOOTINGCHAPTER 10 SOFTWARE RAID1
APPENDIX HANDLING OF REPLACEABLE COMPONENTS
Repair Request Form and Statement of Received Goodsi

Revision history
April 2020 (First Edition) WIN-62-0073 (out of print)
February 2021 (Second Edition) WIN-62-0073-01 (out of print)
March 2021 (Third Edition) WIN-62-0073-02 (out of print)
April 2021 (Fourth Edition) WIN-62-0073-03

Contact information
Information related to this product is provided through the following website.
In addition, use the following website to contact us about this product.
URL: https://www.hitachi-ip.com/products/hfw/

Trademarks• Microsoft® Windows®, Windows Server®, Internet Explorer®, and Hyper-V® are registered trademarks of Microsoft
Corporation in the United States and other countries.
• Intel®, Xeon®, Intel CoreTM, and Celeron® are trademarks of Intel Corporation in the United States and othercountries.
• DisplayPort and DisplayPort Certified Logo are registered trademarks of the Video Electronics Standards
Association.
• Magic PacketTM is a trademark or registered trademark of Advanced Micro Devices, Inc.
• All other product names of software and hardware described in this manual that are not from Hitachi are theregistered trademarks, trademarks, or products of their respective owners.
• Zlib is used as a built-in compression and decompression engine in part of the software for this product. Its copyrightnotice is as follows:
Zlib ver 1.2.3 Copyright © 1995-2005 Jean-loup Gailly and Mark Adler

All Rights Reserved, Copyright © 2020, Hitachi Industrial Products, Ltd.

ii

IMPORTANT NOTIFICATIONS
If you plan to export this product, verify the laws and regulations that are relevant to export to foreigncountries, including the Foreign Exchange and Foreign Trade Act of Japan and the export controls of
the United States, and complete all required procedures. If anything is unclear, contact a sales
representative.

● Do not copy the contents of this manual without permission.
● The contents of this manual are subject to change without notice.

NOTICE
Depending on the type of failure that occurs, important files might be lost when you use thisequipment. Files can be lost due to power failures and human error during operations, in addition
to equipment failures. In such cases, files cannot be recovered. To prevent data loss, save yourfiles regularly and establish a systematic schedule for backing up files.

Harmonic current standards
This equipment complies with the JIS C 61000-3-2 harmonic current standard.

VCCI noticeThis is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a household environment, electronic interference mightoccur. In such cases, you might need to take corrective action.

Note on storage capacity calculations
Memory capacities and requirements, file sizes and storage requirements, etc., are calculated according to the formula 2n:
1 KB (kilobyte) = 1,024 bytes (210 bytes)
1 MB (megabyte) = 1,048,576 bytes (220 bytes)
1 GB (gigabyte) = 1,073,741,824 bytes (230 bytes)
1 TB (terabyte) = 1,099,511,627,776 bytes (240 bytes)
Disk capacities are calculated according to the formula 10n:1 KB (kilobyte) = 1,000 bytes (103 bytes)
1 MB (megabyte) = 1,0002 bytes (106 bytes)
1 GB (gigabyte) = 1,0003 bytes (109 bytes)
1 TB (terabyte) = 1,0004 bytes (1012 bytes)iii

Terms used in this manualTerms used in this manual are defined as follows.
• Install: Incorporating software programs onto a computer's hard disk
• Setup: Setting up an environment so that software can be used on the computer• Virtual machine: A virtual hardware environment provided by Virtual PC or Hyper-V®
• Host OS: A base operating system that runs a virtual machine• Guest OS: An operating system that runs on a virtual machine

Substituting terms
This manual describes the operating procedures for Windows®. The names of the operations sign in and sign out areinterchangeable with log on and log off, respectively, depending on the type of Windows®. Substitute these terms
while reading as required.

iv

SAFETY INSTRUCTIONS

Information About Safety Warnings
Carefully read and fully understand the safety precautions below before operating the equipment.
● Operate the equipment by following the instructions and procedures described in this manual.
● In particular, note the safety precautions displayed on the equipment or in this manual and follow them.
Failure to do so might result in personal injury and property damage, including damage to the equipment.
● Safety precautions are indicated by one of the following headings. A heading is either a safety alert symbol;
a word such as DANGER, WARNING, CAUTION, or NOTICE; or a combination of both.
This is a safety alert symbol. This symbol is used to indicate potential hazards
that might result in personal injury or death. Follow the instructions in thesafety messages that follow this symbol to avoid possible injury or death.
DANGER: This symbol is used to indicate imminent hazards that are highly likely
to result in serious personal injury or death.
WARNING: This symbol is used to indicate potential hazards that might result inserious personal injury or death.
CAUTION: This symbol is used to indicate potential hazards that might result inminor or moderate personal injury.
NOTICE:

This symbol is used to indicate hazards that might result in equipment
or property damage, but not personal injury.

The heading NOTE is used to indicate a cautionary note about the handling or operation of the equipment.
● Do not attempt to perform any operations that are not described in this manual. If you encounter any
problems with the equipment, contact your maintenance personnel.
● Read this manual carefully, and sufficiently understand the directions and precautions in this manual before
operating the equipment.
● Keep this manual nearby so that you are able to refer to it as needed.
● Although every effort has been made in this manual to specify the most complete and relevant precautions
regarding the equipment, unexpected incidents might occur. When using the equipment, use your own
judgment on matters related to safety, in addition to following the instructions herein.

S-1

SAFETY INSTRUCTIONS (Continued)

Common Safety Precautions
Carefully read and sufficiently understand the following safety precautions.

WARNING• This equipment is not designed or manufactured for use in a life-critical system that requires
extreme levels of safety. If the equipment might be used for such a purpose, contact a sales
representative.
• In the case of smoke, a burning smell, or a similar problem, stop the supply of power to theequipment, unplug the power cord from the outlet, and contact your supplier or maintenancepersonnel. Using faulty equipment without repairing it might result in a fire or an electric shock.
• This equipment contains built-in hard disk drives. Do not hit the equipment or subject theequipment to shocks or vibrations, because doing so might cause the equipment to fail. If you drop
the equipment or damage its chassis, unplug the power cord from the outlet, and then contact
maintenance personnel. Using faulty equipment without repairing it might result in a fire or anelectric shock. Do not subject the equipment to shocks when unpacking or carrying the equipment.
• Do not modify this equipment, because doing so might result in a fire or an electric shock. The
manufacturer is not responsible for any problems resulting from user modification of theequipment.
• Do not operate this equipment without using the dust filter, because doing so might cause a fire. In
addition, use the Hitachi-brand dust filter.

S-2

SAFETY INSTRUCTIONS (Continued)

CAUTION• If the equipment falls or tips over, personal injury might result. Use caution when transporting theequipment.
• Be careful to avoid personal injury when unpacking or carrying the equipment, such as catching or
hitting your fingers.
• Before cleaning or replacing the dust filter of this equipment, shutdown the OS, unplug the power
cord from the outlet, and wait for at least one minute. Failure to do so might result in injuries to thehands or fingers.

S-3

SAFETY INSTRUCTIONS (Continued)

NOTICE• This equipment alone cannot guarantee the safety of the system. To ensure sufficient safety for yoursystem even in the event that this equipment fails, malfunctions, or contains program bugs, youmust add systemic protections such as the building of external protective and safety circuits tofacilitate safety measures intended to prevent personal injury and serious accidents.
• When installing or replacing hardware, wear an antistatic wrist strap to prevent the buildup of static
electricity.
• When tightening or removing a screw, use a screwdriver that fits the size and type of the head of thescrew to avoid stripping the head. When tightening a screw, drive the screw along the axis of thetapped hole to avoid adding too much torque and damaging the thread.
• This equipment is evaluated assuming the use of the hardware specified in this manual.
Accordingly, use only the specified hardware when upgrading options or replacing components. If
any other hardware is used for upgrades or replacements, the equipment is not guaranteed to operatecorrectly.
• Do not use the equipment in an environment full of dust or with corrosive gases present, because
doing so might cause the equipment to fail.
• Do not subject the equipment to shocks when unpacking or carrying the equipment. Doing so thatmight cause the equipment to fail.
• Ensure sufficient clearance for air intake and exhaust in front of and behind the equipment. Failure
to do so might cause the temperature inside the equipment to rise, resulting in a failure or a shorter
life span of the equipment. In addition, ensure sufficient clearance for maintenance work.

S-4

SAFETY INSTRUCTIONS (Continued)• Use the specified operating system. If you use any other operating system, operation is notguaranteed.
• Performing an emergency shutdown (that is, unplugging the power cord from the outlet or shutting
off the circuit breaker without properly shutting down the OS) might cause the OS or applications
not to work properly or might cause saved data to be corrupted. Never perform an emergency
shutdown unless some kind of error requires that you stop the system immediately.
• Note that if the power supply is cut, the system might not be able to recover automatically.
• If you insert or access a CD or DVD, the system load might increase, and running applications
might be affected. Do not insert or access a CD or DVD during online operation (system operation).
• When you finish accessing a CD or DVD, eject the disc from the DVD drive. Leaving it in the
DVD drive might result in a failure.
• Because the disc tray is thin, the slide rails are easily damaged and might cause a failure. Always
use your hand to support the tray when inserting or removing CDs or DVDs.
• Leaving the disc tray open might result in a failure. Close the disc tray when it is not in use.

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SAFETY INSTRUCTIONS (Continued)

Safety Warnings in This Manual

Safety warnings indicated as

WARNING• Warning about the power supply unit (hazardous voltage):
Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury or
death might result due to electric shock.
(Page 1-3)
• Use the power cord that comes with this equipment to supply power. Using another power cord
might result in equipment failure, fire, or electric shock. In addition, when using this equipment atvoltages over 125 V AC, prepare a power cord that is compatible with the input voltage to be used,and perform sufficient testing of equipment operation in advance.
• When plugging the power cord into an outlet, use an outlet with a ground terminal (ground pole)that is properly grounded. In addition, you must install and use an earth leakage circuit breaker.
Failure to take these measures might result in fire or electric shock.
• Do not use a two-prong plug without a ground pole, because doing so might result in electric shockor equipment failure.
(Page 1-13)• If any of the air intake and exhaust holes of the equipment are blocked, the temperature inside theequipment might rise, which might result in a fire or equipment failure. Ensure sufficient clearance
around the equipment when installing the equipment. (See 1.6.2 Installation.)(Page 2-1)
• In the case of smoke, a burning smell, or a similar problem, unplug the power cord and contact yourdealer or maintenance personnel. Using faulty equipment without repairing it might result in a fireor an electric shock.
(Page 2-4) (Page 9-1)
• Install a dust filter for use with the equipment. Not doing so allows dust into the equipment, whichmight result in a short circuit fire.
(Page 6-1) (Page 6-20)

S-6

SAFETY INSTRUCTIONS (Continued)• Before starting work, shutdown the OS, unplug the power cord from the outlet, and wait for at least
one minute. Failure to do so might result in an electric shock or equipment failure.
(Page 6-8)
• Before you install or remove an extension board, shutdown the OS, unplug the power cord, andwait for at least one minute. Installing or removing an extension board without shutting down the
power might result in an electric shock or a fire.
(Page 6-10)• Before you install or remove the main memory, shutdown the OS, unplug the power cord, and wait
for at least one minute.
Installing or removing the main memory without shutting down the power might result in anelectric shock or a fire.
(Page 6-14)

S-7

SAFETY INSTRUCTIONS (Continued)

Safety warnings indicated as

CAUTION• Caution about the fans (rotating objects):
Only maintenance personnel are allowed to remove fans. If you remove a fan yourself, your hand or
objects might be caught in the rotating parts of the operating fan, and personal injury might result.
(Page 1-3)
• If this equipment is stored at high temperatures, do not touch it with your bare hands. Doing so
might result in burns.
(Page 1-12)• The equipment might cause injury if it falls or is dropped off of a desktop when placed vertically.
Use the vertical stand provided with the equipment, and place the equipment with the vertical standon a level surface.
(Page 1-13) (Page 6-21)• Before you clean or replace the dust filter of this equipment, shutdown the OS, unplug the power
cord, and wait for at least one minute. Failure to do so might result in injury to the hands or fingers.
(Page 6-1)
• When installing or removing components do not directly touch parts inside the equipment with yourhands. Such parts are hot, and touching them might result in burns. In addition, touching such parts
might damage the parts or result in equipment failure.
(Page 6-8)
• When installing the cover of the main unit, do not insert your fingers into the inside of the cover ofthe main unit. Doing so might result in your fingers getting caught, causing injury.
(Page 6-9)

S-8

SAFETY INSTRUCTIONS (Continued)• When installing or removing an HDD or SSD, be careful not to cut your fingers on the protrusions.
(Page 6-17)• When installing or removing a DVD drive, be careful not to cut your fingers on the protrusions.
(Page 6-19)• This equipment uses a lithium battery. When replacing the lithium battery, use a battery specified
by the manufacturer. Failure to do so might result in an explosion, a fire, a burst battery, heatgeneration, a liquid spill, or gas generation.
• Install the battery by using the correct polarity. Using the wrong polarity might cause an abnormal
reaction, such as charging or shorting, resulting in a liquid spill, heat generation, or a burst battery.
(Page 6-22)• When installing or removing a jumper socket, do not directly touch parts inside the equipment withyour hands. Such parts are hot, and touching them might result in burns. In addition, touching suchparts might damage the parts or result in equipment failure.
(Page 6-24)

S-9

SAFETY INSTRUCTIONS (Continued)

Safety warnings indicated as NOTICE• Depending on the type of failure that occurs, important files might be lost when you use thisequipment. Files can be lost due to power failures or human error during operation, in addition toequipment failures. In such cases, files cannot be recovered. To prevent data loss, save your files
regularly and establish a systematic schedule for backing up files.
(Page iii) (Page C-7)

• Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one
minute. Not doing so might cause HDDs and other devices to fail.
• When transporting or carrying the equipment, pack it by using the dedicated container (thecontainer and packing materials used when the equipment was delivered). Using another containeror other packing materials might damage the equipment.
• Do not use the dedicated container to transport or carry the equipment if the container has beendamaged or broken. Doing so might damage the equipment.
• Due to the characteristics of the inrush current restraint method that is used with this equipment,
inrush currents might increase more than usual if the power is turned on before the power supply
unit has sufficiently and naturally cooled after the power is turned off. After turning off the power,
wait at least one minute before turning on the power again. If you do not do so, inrush currents
might affect the breaker connected to the equipment and the life span of the equipment itself.
(Page C-1)
• Never hot-swap HDDs or SSDs, because doing so might cause a failure in the equipment or the
HDDs or SSDs. Before you replace an HDD or SSD for the A model or S model, shutdown the OS,
unplug the power cord, and wait for at least one minute.
• When using a USB port, check the orientation of the USB connector, and then insert the connector
slowly. Failure to do so might damage the USB port.
• Do not remove or insert a USB device during online operation (system operation), because doing so
might affect applications that are running.
• If you insert or access a CD or DVD, the system load might increase, and applications that are
running might be affected. Do not insert or access a CD or DVD during online operation (system
operation).
(Page 1-3)

S-10

SAFETY INSTRUCTIONS (Continued)• Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one
minute. Not doing so might cause HDDs, SSDs, and other devices to fail.
• When transporting or carrying the equipment, pack it by using the dedicated container (thecontainer and packing materials used when the equipment was delivered). Using another containeror other packing materials might damage the equipment.
• Do not use the dedicated container to transport or carry the equipment if the container has beendamaged or broken. Doing so might damage the equipment.
(Page 1-13)• Do not route interface cables and other cables (including cables for other devices, such as a PC)
near the power cord. Doing so might cause a failure or malfunction in the equipment.
• Do not connect or disconnect an interface cable while the power for this equipment or for a remotedevice is on. If you do so, a short circuit between the power supply and the ground might cause afailure in the equipment. If an interface cable comes off while the power for the equipment is on,
shutdown the OS and unplug the power cord. Unplugging the power cord without shutting down the
OS might destroy internal files.
• When you connect a cable for external contacts, connect the cable to a connector for the external
contacts (EXT). A voltage as high as 40 V DC might be applied to the cable through a relay load. If
you connect the cable to the wrong connector, this might cause a failure in the equipment.
(Page 1-16)• Performing an emergency shutdown (that is, unplugging the power cord or shutting off the circuit
breaker without properly shutting down the OS) might cause the OS or applications not to work
properly or might cause saved data to be corrupted. Never perform an emergency shutdown unlesssome kind of error requires that you stop the system immediately.
• Note that if the power supply is cut, the system might not be able to recover automatically.
(Page 2-4)

S-11

SAFETY INSTRUCTIONS (Continued)• If you insert or access a CD or DVD, the system load might increase, and running applications
might be affected. Do not insert or access a CD or DVD during online operation (system operation).
• When you finish accessing a CD or DVD, eject the disc from the DVD drive. Leaving it in the
DVD drive might result in a failure.
• Leaving the disc tray open might result in a failure. Close the disc tray when it is not in use.
• Do not use a CD or DVD that is not balanced due to attached labels or other differences; a disc withcracks, scratches, or vertical deviation; or a disc with a non-standard shape. Using such a disc might
generate an abnormal sound or vibration and might result in equipment failure.
(Page 2-5)

S-12

SAFETY INSTRUCTIONS (Continued)• Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one
minute. Not doing so might cause HDDs and other devices to fail.
• When transporting or carrying the equipment, pack it by using the dedicated container (thecontainer and packing materials used when the equipment was delivered). Using another containeror other packing materials might damage the equipment.
• Do not use the dedicated container to transport or carry the equipment if the container has beendamaged or broken. Doing so might damage the equipment.
(Page 6-1)
• After washing a dust filter, dry it completely before re-attaching it to the equipment. Using theequipment while its dust filter is not completely dry might cause equipment failure. When using adetergent to clean a dust filter, use a neutral detergent. Using other types of detergents might cause
the dust filter to lose its feature.
(Page 6-2)
• Disconnect all external cables connected to the equipment before installing or removing an
extension board. Not doing so might result in equipment failure.
(Page 6-10)• Always install a slot cover over each unused expension slot. Not doing so might result in equipment
failure.
(Page 6-13)

S-13

SAFETY INSTRUCTIONS (Continued)• Disconnect all external cables connected to the equipment before installing or removing the main
memory. Not doing so might cause equipment failure.
(Page 6-14)• The orientation of a main memory module in a connector is fixed. When installing a main memory
module, verify that the orientation is correct. An incorrect orientation might result in equipment
failure.
• Do not install main memory modules that have different capacities in slots DIMM1 and DIMM2. If
you do, the modules might not be recognized.
(Page 6-15)• Place an HDD or SSD on a shock-absorbing material, such as an antistatic cushion, even for
temporary tasks. Placing an HDD or SSD directly on a hard surface, such as a desktop, might resultin the failure or a shorter life span of the device, or cause loss of data due to jarring or shocks.
• Never remove the screws on an HDD or SSD while the power to the device is on. Never hot-swap
HDDs or SSDs. Performing these actions might result in failure of the equipment or drive.
• Before replacing an HDD or SSD, shutdown the OS, unplug the power cord, and wait for at least
one minute.
• Install or remove an HDD or SSD only when necessary, for example, when you need to replace an
HDD or SSD due to a failure. Performing these actions frequently might result in failure of theequipment or drive.
• Fully insert HDDs or SSDs. Loose contacts or missing screws might result in failure.
• During installation or removal, do not subject an HDD or SSD that you are installing or an HDD or
SSD that is already installed to shocks. Subjecting an HDD or SSD to shocks might result in drive
failure.
(Page 6-17)• When installing or removing an HDD or SSD for the B model, verify that the drive bay number iscorrect. Removing an HDD or SSD and installing it in a different bay results in a configuration
information mismatch, and the equipment might not start or the data stored on the HDD or SSD
might be lost.
(Page 6-18)• Do not apply excessive force to the connector of the DVD drive or to the top of the DVD drive. If
you do so, the DVD drive might fail.
(Page 6-19)

S-14

SAFETY INSTRUCTIONS (Continued)• A recovery DVD contains an image file created for the hardware configuration at the time ofpurchase. If the hardware configuration has changed from the time of purchase, the OS might notstart after restoration work. Remove all external storage devices to restore the hardware
configuration at the time of purchase before you perform restoration work by using a recovery
DVD. When you use a recovery DVD, all data on the system drive is deleted. Back up your data inadvance as necessary.
(Page 7-1)
• Although this equipment features RAID1 and is thus more reliable than general systems, it is stillvulnerable to the loss of data stored on the HDDs. Permanent data loss is caused not only bymechanical failures, but also by unexpected power failures or operational errors. To prevent suchdata loss, schedule data backup operations, and protect the power source from undesirable
interruptions by using a UPS or other means.
• This equipment is evaluated assuming the use of the specific HDD models authorized by the
manufacturer. Replace HDDs by using only the specific items specified by the manufacturer.
Failure to do so might result in existing data on the HDD being lost. In addition, always observe therecommended replacement interval for HDDs (See APPENDIX HANDLING OF REPLACEABLECOMPONENTS).
• Each unit of equipment has its own RAID1 configuration information (such as a serial number). As
such, you cannot use HDDs by swapping them even between two different units of this equipment.
If you attempt to do so, unexpected operation might result from inconsistencies in the configuration
information or other reasons.
• Do not use an HDD previously used in any model as a replacement HDD. If you do, this equipment
might not operate properly or the data on the HDDs might be lost because of configuration
information mismatches or other reasons.
• For a replacement HDD, use a brand-new HDD (an unused HDD) or an HDD to which "Initialize
Drives" has been applied (see 10.6.7 Drive initialization feature).
• Maintaining a RAID1 system requires a high level of expertise. If users make any mistakes during
their work, the data stored on the HDDs might be lost.
• The capacities of drive bay 1 and drive bay 2 must be the same. Do not install HDDs that havedifferent capacities.
(Page 10-1)

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SAFETY INSTRUCTIONS (Continued)• Never remove an HDD when the DRIVE status lamp of the HDD is off. Doing so might corrupt thedata stored on the HDD.
• Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not
doing so might result in corruption of the data stored on the HDD.
• Verify correct procedures before starting work. Failure to follow the correct procedures might resultin data stored on an HDD being lost.
• Do not use an HDD previously used in any model as a replacement HDD. If you do, this equipment
might not operate properly or the data on the HDDs might be lost because of configuration
information mismatches or other reasons.
• Install HDDs securely. Loose contacts or missing screws might result in failure.
• During replacement, do not subject an HDD that you are replacing or an HDD that is alreadyinstalled to shocks. Subjecting an HDD to shocks might result in drive failure.
• Until rebuilding is complete, avoid shutting off the power to this equipment or installing andremoving HDDs. Performing these actions might result in data on the HDDs being lost or a failure.
(Page 10-10)• If you apply the recovery method for an offline HDD to an HDD that was set to offline bysomething other than the RAS software, the HDD might not be recovered, or even if it is recovered,the HDD might not work properly.
• Use the recovery method for an offline HDD only to evaluate the equipment. If you apply therecovery method for an offline HDD to equipment actually used in the field, for example, a system
in normal operation, malfunctions such as data loss might result.
• If an HDD is automatically set to offline by the equipment, the HDD might have failed. Do not
apply the recovery method for an offline HDD to such an HDD.
• An HDD recovered by using the recovery method for an offline HDD must not be used forequipment actually used in the field. If it is, malfunctions such as data loss might result.
(Page 10-20)

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SAFETY INSTRUCTIONS (Continued)• Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not
doing so might result in corruption of the data stored on the HDD.
• Verify correct procedures before starting work. Failure to follow the correct procedures might resultin data stored on an HDD being lost.
(Page 10-21) (Page 10-22)• Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not
doing so might result in corruption of the data stored on the HDD.
• Verify correct procedures before starting work. Failure to follow the correct procedures might resultin data stored on an HDD being lost.
• Do not use an HDD previously used in any model as a replacement HDD. If you do, this equipment
might not operate properly or the data on the HDDs might be lost because of configuration
information mismatches or other reasons.
• Do not replace two HDDs at the same time. Doing so might result in data corruption.
• When replacing an HDD, set the HDD to offline mode in the Hardware status window, and thenremove the HDD and install the replacement HDD. Installing or removing an HDD when the
hardware status is not verifiable, for example, immediately after the OS starts, might result in a
failure.
(Page 10-23)• Do not use a replaceable component for longer than the recommended replacement cycle. If you do,a deteriorating or worn-out component might cause the equipment to fail.
(Page A-1)

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SAFETY INSTRUCTIONS (Continued)

WARNING Labels
The warning labels are attached to the following positions on the equipment.

Label
Label

S-18

SAFETY INSTRUCTIONS (Continued)
Precautions When Using the Laser
The DVD drive uses a laser. Do not look into the laser beam, whether directly or indirectly. Doing so might
result in visual impairment.

CLASS 3B VISIBLE AND INVISIBLE LASERRADIATION WHEN OPEN AND INTERLOCKSDEFEATED AVOID EXPOSURE TO THE BEAM.
LabelNOTICE LabelThe notice label is attached to the following position on the equipment.

Label

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SAFETY INSTRUCTIONS (Continued)

Disposing of the Equipment
This equipment contains materials that are potentially harmful to the environment if the equipment were to be
improperly disposed of. When disposing of this equipment, comply with all local laws and regulations whereapplicable.

EU Battery Directive (2006/66/EC)

EU

This symbol mark is valid in European Union countries. This symbol mark is specified in Article 20,"Information for end-users", and Annex II of EU Directive 2006/66/EC.
This equipment contains a lithium battery. When removing the battery, follow the instructions in 6.4 Removing
the Lithium Battery.
In the European Union, a separate collection system for used batteries and accumulators is in place. Process
batteries and accumulators appropriately at a local collection or recycling center.

S-20

PRECAUTIONS
1. Precautions About the Equipment

NOTICE● Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one
minute. Not doing so might cause HDDs and other devices to fail.
● When transporting or carrying the equipment, pack it by using the dedicated container (the containerand packing materials used when the equipment was delivered). Using another container or otherpacking materials might damage the equipment.
● Do not use the dedicated container to transport or carry the equipment if the container has beendamaged or broken. Doing so might damage the equipment.
● Due to the characteristics of the inrush current restraint method that is used with this equipment,
inrush currents might increase more than usual if the power is turned on before the power supply unit
has sufficiently and naturally cooled after the power is turned off. After turning off the power, wait atleast one minute before turning on the power again. If you do not do so, inrush currents might affectthe breaker connected to the equipment and the life span of the equipment itself.

(1) Transporting the equipment
Required actions• When transporting or carrying the equipment, pack it by using the dedicated container (the container and packing
materials used when the equipment was delivered). When transporting or carrying the equipment in a chassis,
protect the equipment so that any vibrations and shocks the equipment is subjected to are within the provided
specifications.
• Keep the dedicated container (the container and packing materials used when the equipment was delivered). You
can use the dedicated container later when transporting or carrying the equipment.

(2) Interface cables
Precautions• Do not pull on a cable by using excessive force.
• In order to meet EMC standards (FCC, CE, VCCI), use shielded cables for the interface cables connected to theequipment (the display interface cable, keyboard interface cable, and mouse interface cable).

Required actions• Route the cables neatly and orderly alongside the equipment so that the cables do not catch on hands or feet. If thepower cord is disconnected during operation of the equipment and power is lost, crucial data stored on the harddisk might be lost.

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(3) Connectors
Precautions• To connect a connector properly, insert it by using the proper orientation and at the proper angle. If a connector is
not inserted properly, the connection might fail or malfunction.
• Verify that there are no loose I/O cable connectors on the equipment.

(4) Power supply(a) Power voltage
Required actions• Confirm that the voltage of the power input to the equipment is within the specified range (100 to 240 V AC). If
the voltage of the power input is close to the upper or lower limit of the specified range, assume that the input
voltage has been set incorrectly, and ask the manager of the power facility to inspect the voltage output by thefacility.
(b) Power cord
Precautions• The power cord that comes with the equipment is rated at an input voltage of 125 V AC. When using thisequipment at voltages over 125 V AC, prepare a power cord that is compatible with the input voltage to be used.
• Install Class D grounding (previously known as Class 3 grounding) as defined in the Technical Standard forElectrical Facilities of Japan, to maintain normal operation of electronic circuits containing highly integrated LSIs
and to protect devices from abnormal voltage caused by lightning strikes or other causes.
• Use a power cord with a 2-prong plug and a grounding pole. (See 1.7 Hardware Connections.)• When you plug the power cord into an outlet, use an outlet with a neutral pole that is properly grounded. In
addition, install and use an earth leakage circuit breaker.
• If you are using a power cord clamp to prevent accidental disconnection, allow for extra length in the power cordaround the connector when you secure the cord, in order to allow the cord to be disconnected in an emergency.
Alternatively, install an emergency circuit breaker at the outlet.
• Do not place any objects on the power cord. In addition, do not install signal lines near the power cord.

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(c) Turning the power on and off
Precautions• After turning the power off, wait for at least one minute before turning the power on again. If you wait for lessthan one minute, the equipment might not operate as specified by the BIOS power settings. (See 5.6 BIOS Setup.)• Do not turn off power to the equipment or press the reset switch during communication or while a CD, DVD,
HDD, or SSD is being accessed.

Required actions• When connecting or disconnecting a peripheral, verify that both the equipment and the peripheral have been turned
off. If they have not been turned off, a malfunction or failure might result.
• When turning on the power, turn on the peripherals first, and then turn on the equipment. When turning off thepower, turn off the equipment first, and then turn off the peripherals.
• When you are not using the equipment, turn off the power. If you do not intend to use the equipment for an
extended period of time, unplug the power cord.
• Depending on the material, a rug, lap blanket, or similar material might cause static buildup and consequently
cause a malfunction of the equipment. Use a conductive rug or lap blanket resistant to static buildup.
• If lightning strikes nearby or the AC power supply is not stable, an instantaneous power failure or a brownout
might occur during operation or the screen might black out. In such cases, turn off the power to the equipment, andthen turn the power back on.

(5) Installation environment
Precautions• When you install a commercially available device in an extension slot, you must meet the specifications of therequired environment for both the commercially available device and this equipment. (See 1.6.1 Environment.)• When you install an extension board in an extension slot or use a USB device, verify that the power consumption
does not exceed the maximum current rating. (See 5.1(9) Maximum current specifications.)• To use this equipment without failures for an extended period of time, you must use it by using proper care and in
the proper environment. Do not use the equipment in the following locations. Doing so might reduce the life spanof the equipment or cause a failure in the equipment.

 In a place exposed to direct sunlight (for example, too close to a window) In a place subject to rapid temperature or humidity changes (for example, too close to an air conditioner)
 In a place close to a device that generates electrical noise (for example, too close to an electric motor or
generator)
 In a place close to a device that generates a strong magnetic field (for example, too close to magnets orsimilar objects)
 In an environment full of dust
 In a place subject to vibrations
 In an environment with corrosive gasses present
 In a place with vibrations caused by loud sounds (for example, too close to a device that generates a loudbuzzer or alarm)C-3• The following are precautions for the left, right, top, and bottom sides of the equipment:• Do not attach heating devices.
• For ease of maintenance work, verify that the equipment can be moved easily. If the equipment is secured,
ensure that the equipment can be removed easily.

• It is reported that zinc whiskers can cause a problem with the equipment. Do not use electrogalvanized materials
near the equipment or the place where the equipment is installed.
(A quote from Technical Report of JEITA# ITR-1001 "Guideline of Facilities and Equipment for Information
Systems")
Location of whiskers: Whiskers are created by electrogalvanized equipment such as floor panels, stringers, posts,
and aseismatic flat steel.
Phenomenon: Hair-like zinc crystals (conductive whiskers) float into the air from the floor for some reason, go
inside the device, and short-circuit a PCB or its pins. The root cause is difficult and time-consuming
to determine, because the symptoms differ depending on the location of the short circuit, and often,
the problem is mistakenly identified as a temporary issue.
#: JEITA: Japan Electronics and Information Technology Industries Association
Required actions• If you mount the equipment in a chassis or on a desk, take into consideration the temperature increase around theequipment.
• The system clock and similar operations inside the equipment always operate by using a backup battery, evenwhen the power is off. Therefore, if you store the equipment at a temperature outside the operating temperature
range, you might need to reconfigure the clock settings and other system BIOS settings when you start using theequipment again. When reconfiguring system BIOS settings, follow the instructions in 5.6 BIOS Setup.

(6) Operating conditions
Precautions• Before moving the equipment, unplug the power cord and wait at least one minute.
• To prevent moisture condensation when moving the equipment from outside a building to the inside, wait at least
four hours before using the equipment.
• The equipment is made by using precision electronics components. Do not subject the equipment to any vibrations
or shocks.
• Do not sit on the equipment or place anything on the equipment.
• During normal operation, do not turn off the display. Set the display to standby mode instead.
• When you turn on the equipment, during normal operation, do not touch the keyboard or mouse until the logon
screen is displayed.
Required actions• We recommend that you remove dust that builds up near the equipment (in particular, below the equipment and to
the left and right sides), in the vents on the equipment, and on the front of the equipment.

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(7) Abnormal sounds
Specifications• When turning on the power, you might hear a low-frequency humming noise. This is caused by the transient, lowfrequency vibrations of the chokes for suppressing high-frequency noises or other components, and does not
impact the characteristics or life span of the equipment.

(8) Warranty
Specifications• The manufacturer offers no guarantees against damage to data or application software that is caused by hardware
damage to the equipment.
• Use an operating system specified by the manufacturer. If you use an operating system not specified by the
manufacturer, proper operation of the equipment is not guaranteed.
• This equipment is evaluated under the assumption that the hardware specified by the manufacturer is used.
Therefore, when installing or replacing hardware, use the hardware specified by the manufacturer. The
manufacturer cannot guarantee proper operation of the equipment if you use other hardware.

2. Networks
Precautions• When you receive a Magic PacketTM frame, verify that the standby lamp of the equipment is on. If you receive a
Magic PacketTM frame when the power is about to be turned off after an OS shutdown, the equipment might restart
without being turned off or Wake-on-LAN (WOL) might not function at all. (See 2.7.2 Turning on the power byusing a LAN.)
Specifications• Depending on the status of the network, Magic PacketTM frames might be lost. To avoid this, set up the system sothat Magic PacketTM frames can be propagated without loss. (See 2.7.2 Turning on the power by using a LAN.)• Even if a network drive is configured to reconnect at logon, reconnection is not always possible. If such cases, log
on again, or use the net use command to establish a connection. For details about the net use command, see
the Windows® help.
• If the settings of a hub and a network adapter do not match, the performance of the network adapter might becompromised, or the network adapter might not work properly. (See 2.8 Setting Up the LAN Interface.)• The electric potential difference between units can generate heat. Therefore, use a twisted-pair Ethernet cable(such as Category 5 or STP cable) that is specified in (1) Motherboard (standard) under 5.8.1 Connector
specifications for network connections. Do not use any other cables.

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3. Display ScreensSpecifications• Before setting up the screen, terminate all running application software.
• When you change the connections to switch between single- and multi-display configurations, turn off the power
to the equipment, change the connections of the display cables, turn the power back on, and then set up the screen
configuration.
• When you change the connection configuration for the displays, reconfigure the screen settings accordingly.
• Depending on the application software, the screen might flicker and video playback might not be smooth.
• The multi-streaming function of DisplayPort (daisy-chaining) is not supported.
• If a display connected via a DisplayPort connection is turned off, the display can no longer be detected.

Required actions• If you want to enable Collage for multiple displays, use displays that support Display Data Channel (DDC). If you
are using displays that do not support DDC, you cannot enable Collage.

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4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs)

NOTICE
Depending on the type of failure that occurs, important files might be lost when you use this equipment.
Files can be lost due to power failures or human error during operation, in addition to equipment
failures. In such cases, files cannot be recovered. To prevent data loss, save your files regularly andestablish a systematic schedule for backing up files.

(1) Handling hard disk drives or solid state drives
Precautions• The access performance of HDDs differs depending on the equipment. Also note that the performance of an HDD
is lower at high or low temperatures. When using HDDs, verify that the access performance of the HDDs atnormal temperatures and their degraded performance at high or low temperatures do not cause problems in user
applications.
Required actions• Do not subject HDDs or SSDs to vibrations or shocks.
• Take preventive action against static electricity due to human contact and other activities in the workplace.
• Hold the bracket or sides of an HDD or SSD. Do not touch the printed circuit board or connectors.
• When you store an HDD or SSD for an extended period of time, put the HDD or SSD into an anti-static bag, andthen store it in a dedicated box.

Specifications• When modifying existing partitions, delete the partitions first, and then re-create them.
• The capacity and performance of an HDD or SSD might change when you replace an HDD or SSD.

(2) Backing up files
Required actions• Back up the contents of all HDDs or SSDs periodically.
• When deleting a partition, all files in the partition will be deleted. Back up any important files before deleting apartition.

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5. DVDs(1) Handling the DVD drive
Precautions• The DVD drive is subject to damage caused by dust. Install the equipment in a place with minimal dust, and clean
the areas around the equipment regularly.
When using insecticide sprays similar chemicals, cover the equipment with a protective sheet beforehand.
• Do not subject the equipment to strong shocks while the DVD drive is in use.
• Do not open the disc tray except to insert or eject a CD or DVD. Do not place foreign objects on the disc tray. If
you do so, the DVD drive might be damaged or fail.
• When you put a CD or DVD on the disc tray, verify that the disc is properly set on the disc tray. If it is not, thedisc tray might break.
Specifications• Depending on the type of a CD or DVD used, you might not be able to read or write to the disc. In such cases, useanother CD or DVD.
• Depending on the condition of a CD or DVD (for example, whether it has scratches or dust, is deformed, or has
copy protection enabled), the equipment might not be able to read from or write to the CD or DVD properly.
• Depending on the write quality of a CD or DVD or the read characteristics of the DVD drive, data that was written
by other devices might not be readable on this equipment, and data that was written by this equipment might not bereadable on other devices.

(2) Handling CDs or DVDs
Precautions• Do not apply benzene, thinners, water, record cleaner, or anti-static liquids to a CD or DVD, and do not use asilicone cloth on a CD or DVD.
• Do not use a dryer to remove dust or moisture from a CD or DVD.
• Do not store a CD or DVD in a location with high temperature or humidity.
• Store a CD or DVD in a location that is not subject to direct sunlight, strong artificial light, or other suchenvironmental effects.
• Do not fold or bend a CD or DVD.
• Do not write on or scratch the recording surface of a CD or DVD.
• Do not insert a stick into the center hole of a CD or DVD and spin the CD or DVD.
• Do not attach stickers or other adhesive labels to a CD or DVD.

Required actions• If a CD or DVD is dirty, wipe the disc with a soft, dry cloth, and wipe from the center to the outer edge of the disc.

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6. USB Devices
Precautions• Test a USB device before you start using it. Never use a USB device for a mission-critical purpose.
• Do not connect a USB device during OS startup, because the OS might not start normally.
• If you switch screens during OS startup when you use a CPU/USB KVM switch, the OS might not start normallydepending on the type of a CPU/USB KVM switch. When using a CPU/USB KVM switch, test its operation
thoroughly.
• For USB 2.0 and USB 3.0, the length of the cable that you use must be less than or equal to the length specified in
the specifications. Using longer cables might compromise transfer speed. Use a USB 2.0 or USB 3.0 cable thatmatches the device you are using. If you do not do so, the actual transfer speed of the device might not be as highas it should be, or communication errors might occur. For information about cable specifications, ask the
manufacturer of the cable. (For details about cable length, see 5.8.3 External interface cable length specifications.)

Required actions• When using a USB port, check the orientation of the USB connector, and then insert the connector slowly to avoid
damaging the USB port.
• When a USB device is inserted, removed, or accessed, the system load might increase. If you need to use a USB
device during online operation (system operation), you must confirm that using the device does not affect thecurrently running application software before using the device.
• After you clean a USB keyboard, check the connection between the equipment and the keyboard connector. A
loose connection might cause the keyboard to be incorrectly recognized or prevent the system from starting
normally.
Specifications• Operation cannot be guaranteed in combination with all USB devices.
• Some USB devices do not conform to the USB specifications. If you turn off the main power while a noncompliant USB device is connected, the equipment might not start properly, and the clock settings might becorrupted. When selecting a USB device, test its operation thoroughly.

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7. Extension Boards
Required actions• If you supply your own extension board (a PCI Express or PCI board), you are responsible for confirming thateach component on the board meets the operating temperature specifications when the components heat up.
• After installing an extension board, save the dummy bracket and store it in a safe place.

8. Lithium Batteries
Required actions• This equipment uses a lithium battery. When disposing of the battery, observe all applicable local laws andregulations.

9. Optical Mouse
Required actions• Due to the nature of the optical sensor in an optical mouse, an optical mouse might not work on transparent
materials or light-reflecting materials (such as glass and mirrors). Avoid using an optical mouse on these materials,
or purchase a commercially available optical mouse pad.
• If the optical sensor is clouded with condensation or oil mist, the optical mouse might not work properly. If you
are using an optical mouse in an environment where such effects might occur, take appropriate measures to protect
the equipment.

10. BIOS settingsSpecifications• As long as an AC disconnection does not occur, the BIOS settings are retained even if the backup battery runs outof power or is not installed. After an AC disconnection, the BIOS settings will return to the default settings after
system startup, but the OS always starts regardless of the After AC Power On setting.
• If you perform an AC disconnection (such as by holding down the power switch for four or more seconds) without
performing the proper shutdown processing while the equipment is operating, the behavior of the system whenpower is restored might differ from when the proper shutdown processing is performed.
• The purpose of the clock displayed on the BIOS setup menu screen is not to show the correct date and time, butrather to configure the time. Because of this, the date displayed on this screen does not change when the actual
date changes. If the actual date changes during setup, you must update the date setting. (See 5.6 BIOS Setup.)• When you are using the setup menu, the clock display might sometimes show a delay. After you are finished in the
setup menu, verify that the clock is correct. (See 5.6 BIOS Setup.)

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11. Maintenance Services
Specifications• Microsoft® Windows®, device drivers, and commercially available application software might not be directly
modifiable as a countermeasure for a particular failure. Instead, the manufacturer might offer a workaround as acountermeasure.
• Adding commercially available hardware to the equipment without notifying the manufacturer will void thewarranty of the equipment as a whole.
• Some components used in the equipment (such as LSIs from Intel Corporation) cannot be disassembled for failure
analyses, because the manufacturer does not have the rights to do so.
• The price of this equipment does not include maintenance and support. When ordering the equipment, clarify thedesired maintenance support level in the maintenance contract, and pay the required maintenance fee as defined by
the maintenance support level.

12. Windows® Settings(1) Applying hotfixes and other updates
Specifications• Users are responsible for applying any necessary hotfixes, Windows Update, or the latest service packs. Verify
system operation thoroughly to evaluate how the system will be affected by any applied hotfixes, Windows
Update, or service packs.

13. Detection of single-bit errors in memory
Restrictions• This equipment uses ECC (error checking and correction) memory. For this reason, any single-bit errors that occur
in the memory are automatically corrected, and do not impede equipment operation. In addition, the detection of
single-bit errors is performed upon BIOS startup and by the RAS software. Although users are notified if single-bit
errors occur frequently, in exceptionally rare cases, single-bit errors might not be detected and users might not be
notified.

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CONTENTS
PREFACE .................................................................................................................... i
IMPORTANT NOTIFICATIONS ............................................................................ iii
SAFETY INSTRUCTIONS ....................................................................................... S-1
PRECAUTIONS ....................................................................................................... C-1
CHAPTER 1 GETTING STARTED ....................................................................... 1-1
1.1 Scope ..................................................................................................................................................................... 1-1
1.2 Installing an Extension Board ................................................................................................................................ 1-1
1.3 Role of the Operator .............................................................................................................................................. 1-1
1.4 Workflow ............................................................................................................................................................... 1-2
1.5 Name and Function of Each Part ........................................................................................................................... 1-3
1.6 Installation Environment ...................................................................................................................................... 1-12
1.6.1 Environment ................................................................................................................................................. 1-12
1.6.2 Installation .................................................................................................................................................... 1-13
1.7 Hardware Connections ......................................................................................................................................... 1-16

CHAPTER 2 OPERATION ..................................................................................... 2-1
2.1 Before Turning On the Power ................................................................................................................................ 2-1
2.2 Starting the Equipment .......................................................................................................................................... 2-2
2.3 Shutting Down the Equipment ............................................................................................................................... 2-3
2.4 Shutting Down the Power ...................................................................................................................................... 2-4
2.5 Emergency Shutdown ............................................................................................................................................ 2-4
2.6 DVD Drive ............................................................................................................................................................ 2-5
2.6.1 Inserting an optical disc (CD or DVD) ........................................................................................................... 2-5
2.6.2 Ejecting an optical disc (CD or DVD) ............................................................................................................ 2-6
2.6.3 Using the DVD drive when the equipment is installed vertically ................................................................... 2-6
2.7 Controlling the Power By Using a LAN ................................................................................................................ 2-7
2.7.1 Enabling the Wake-on-LAN (WOL) feature .................................................................................................. 2-7
2.7.2 Turning on the power by using a LAN ........................................................................................................... 2-8
2.8 Setting Up the LAN Interface .............................................................................................................................. 2-10
2.9 Setting Up the Screen .......................................................................................................................................... 2-22

CHAPTER 3 SETUP ................................................................................................ 3-1
3.1 Setup Procedure When Turning On the Power for the First Time ......................................................................... 3-1
3.1.1 Setting up Windows® 10 2016 LTSB ............................................................................................................. 3-1
3.1.2 Setting up Windows® 10 2019 LTS ................................................................................................................ 3-5-1-

3.1.3 Setting up Windows Server® 2016 .................................................................................................................. 3-9
3.2 Configuring Basic Settings After OS Setup ......................................................................................................... 3-13
3.2.1 Basic Settings for Windows® 10 and Windows Server® 2016 ...................................................................... 3-13

CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING ........................... 4-1
4.1 Event Log Entries During Setup ............................................................................................................................ 4-1
4.2 Event Log Entries While the OS is Running ......................................................................................................... 4-2
4.3 Functions Scheduled by Default ............................................................................................................................ 4-4
4.4 Security Enhancement Functionality ..................................................................................................................... 4-8
4.5 Factory Default Network Settings ......................................................................................................................... 4-8
4.6 License Activation ................................................................................................................................................. 4-9
4.7 Unresponsive Mouse in the Sign-In Window ...................................................................................................... 4-10

CHAPTER 5 SPECIFICATIONS ............................................................................ 5-1
5.1 Equipment Specifications ...................................................................................................................................... 5-1
5.2 Memory Space ....................................................................................................................................................... 5-7
5.3 I/O Spaces .............................................................................................................................................................. 5-8
5.4 List of Interrupts .................................................................................................................................................... 5-9
5.5 Serial Port Settings .............................................................................................................................................. 5-10
5.6 BIOS Setup .......................................................................................................................................................... 5-11
5.7 Hardware System Clock ...................................................................................................................................... 5-18
5.8 Interface Specifications ........................................................................................................................................ 5-19
5.8.1 Connector specifications ............................................................................................................................... 5-19
5.8.2 External contact specifications ..................................................................................................................... 5-25
5.8.3 External interface cable length specifications ............................................................................................... 5-29

CHAPTER 6 INSPECTION AND MAINTENANCE ............................................ 6-1
6.1 Daily Inspections ................................................................................................................................................... 6-1
6.2 Periodic Inspections ............................................................................................................................................... 6-4
6.3 Installing and Removing Components ................................................................................................................... 6-5
6.3.1 Types and locations of installed components .................................................................................................. 6-5
6.3.2 Before installing or removing components ..................................................................................................... 6-6
6.3.3 Installing and removing the cover of the main unit ........................................................................................ 6-7
6.3.4 Installing and removing an extension board ................................................................................................... 6-8
6.3.5 Installing and removing the main memory ................................................................................................... 6-12
6.3.6 Installing and removing an HDD or SSD ..................................................................................................... 6-15
6.3.7 Installing or removing a DVD drive ............................................................................................................. 6-17
6.3.8 Installing and removing a dust filter ............................................................................................................. 6-18

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6.3.9 Installing and removing the vertical stand .................................................................................................... 6-19
6.4 Removing and installing the lithium battery ........................................................................................................ 6-20
6.5 Enabling the Remote Power On Feature .............................................................................................................. 6-22

CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION BY
USING A RECOVERY DVD ............................................................ 7-1
7.1 Overview of the Restoration Procedure ................................................................................................................. 7-1
7.2 Preparation ............................................................................................................................................................. 7-2
7.3 Restoring the System Drive to the Factory-Shipped Condition ............................................................................. 7-3
7.3.1 Procedure for restoring the system drive to the factory-shipped condition ..................................................... 7-3
7.3.2 Errors generated during the recovery process and corrective actions ........................................................... 7-11

CHAPTER 8 MAINTENANCE OPERATIONS .................................................... 8-1
8.1 Overview ............................................................................................................................................................... 8-1
8.2 Collecting Memory Dumps ................................................................................................................................... 8-6
8.2.1 Memory dump confirmation messages ........................................................................................................... 8-8
8.2.2 Configuring the settings related to memory dumps ........................................................................................ 8-9
8.3 Suppressing Startup Upon Detection of a Serious Failure ................................................................................... 8-11
8.4 Maintenance Operation Commands ..................................................................................................................... 8-12
8.4.1 Log information collection command (logsave) ........................................................................................... 8-13
8.4.2 Memory dump file copy command (mdump) ............................................................................................... 8-15
8.4.3 Disk space allocation command for saving a memory dump (createdmp) ................................................... 8-17
8.4.4 RAS information display command (getrasinfo) .......................................................................................... 8-19

CHAPTER 9 TROUBLESHOOTING ..................................................................... 9-1
9.1 List of Problems ..................................................................................................................................................... 9-1
9.1.1 Problems that occur before OS startup ........................................................................................................... 9-1
9.1.2 Problems that occur after OS startup .............................................................................................................. 9-2
9.2 Causes and Countermeasures ................................................................................................................................. 9-3
9.2.1 Problems that occur before OS startup ........................................................................................................... 9-3
9.2.2 Problems that occur after OS startup .............................................................................................................. 9-7
9.3 Bug Check Causes ............................................................................................................................................... 9-19
9.4 Event Log ............................................................................................................................................................ 9-21
9.5 Checking the System Load by Using Performance Monitor ................................................................................ 9-26
9.6 Digital LEDs for Status Indications ..................................................................................................................... 9-30
9.6.1 POST messages ............................................................................................................................................ 9-30
9.6.2 Display of hardware status codes .................................................................................................................. 9-32

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CHAPTER 10 SOFTWARE RAID1 ...................................................................... 10-1
10.1 Overview of Software RAID1 ........................................................................................................................... 10-1
10.1.1 What is software RAID1? ........................................................................................................................... 10-1
10.1.2 Features of RAID1 ...................................................................................................................................... 10-3
10.2 Setup .................................................................................................................................................................. 10-4
10.2.1 Overview of Setup ...................................................................................................................................... 10-4
10.2.2 Setting up a new RAID1 configuration ....................................................................................................... 10-4
10.3 Checking the RAID1 Status ............................................................................................................................... 10-5
10.3.1 Checking by using the status lamps ............................................................................................................ 10-5
10.3.2 Checking by using the Hardware status window ........................................................................................ 10-6
10.3.3 Checking by using the software RAID utility ............................................................................................. 10-8
10.4 Recovering from a Failure ................................................................................................................................. 10-9
10.4.1 Detecting a failure ....................................................................................................................................... 10-9
10.4.2 Recovery from a failure in one HDD ........................................................................................................ 10-10
10.4.3 Recovery from a power failure while the system is operating .................................................................. 10-18
10.4.4 When a problem occurs during recovery .................................................................................................. 10-19
10.4.5 Recovery from a failure in both HDDs ..................................................................................................... 10-20
10.4.6 Recovering a normal HDD that was set to offline by mistake .................................................................. 10-20
10.5 Preventive Maintenance ................................................................................................................................... 10-21
10.5.1 Creating a backup HDD ............................................................................................................................ 10-21
10.5.2 Recovery by using a backup HDD ............................................................................................................ 10-22
10.5.3 Periodically replacing HDDs .................................................................................................................... 10-23
10.5.4 Data matching ........................................................................................................................................... 10-25
10.6 Software RAID Utility ..................................................................................................................................... 10-26
10.6.1 Overview of the software RAID utility ..................................................................................................... 10-26
10.6.2 Starting and exiting the software RAID utility ......................................................................................... 10-27
10.6.3 Status display feature ................................................................................................................................ 10-29
10.6.4 Rebuilding feature ..................................................................................................................................... 10-30
10.6.5 Consistency check feature ......................................................................................................................... 10-34
10.6.6 Array creation feature ............................................................................................................................... 10-39
10.6.7 Drive initialization feature ........................................................................................................................ 10-41
10.6.8 List of error messages ............................................................................................................................... 10-44

APPENDIX HANDLING OF REPLACEABLE COMPONENTS ........................ A-1-4-

FIGURES
Figure 1-1 Name of each part (front view) .................................................................................................................. 1-4
Figure 1-2 Name of each part (rear view) .................................................................................................................... 1-5
Figure 1-3 Physical configuration inside the equipment .............................................................................................. 1-6
Figure 1-4 Operation and service clearance (top view) ............................................................................................. 1-14
Figure 1-5 Installation clearance ................................................................................................................................ 1-14
Figure 1-6 Exterior view (horizontal installation on a desktop) ................................................................................ 1-15
Figure 1-7 Exterior view (vertical installation on a desktop) ..................................................................................... 1-15
Figure 1-8 Hardware connections .............................................................................................................................. 1-17
Figure 2-1 DVD drive (front view) .............................................................................................................................. 2-5
Figure 6-1 Types and locations of installed components ............................................................................................. 6-5
Figure 6-2 Removing the cover of the main unit ......................................................................................................... 6-7
Figure 6-3 Removing the PCI cover ............................................................................................................................ 6-9
Figure 6-4 Installing an extension board ................................................................................................................... 6-10
Figure 6-5 Removing an extension board .................................................................................................................. 6-11
Figure 6-6 Installing the main memory ..................................................................................................................... 6-13
Figure 6-7 Removing an HDD or SSD ...................................................................................................................... 6-16
Figure 6-8 Removing the DVD drive ........................................................................................................................ 6-17
Figure 6-9 Removing the dust filter ........................................................................................................................... 6-18
Figure 6-10 Installing a dust filter ............................................................................................................................. 6-18
Figure 6-11 Installing the vertical stand .................................................................................................................... 6-19
Figure 6-12(1) Removing the lithium battery ............................................................................................................ 6-20
Figure 6-12(2) Removing the lithium battery ............................................................................................................ 6-21
Figure 6-13 Removing the jumper socket .................................................................................................................. 6-22
Figure 10-1 DRIVE status lamps ............................................................................................................................... 10-5

-5-

TABLES
Table 1-1 Function of each part ................................................................................................................................... 1-7
Table 1-2 Dimensions, operation and service clearance, and installation clearance .................................................. 1-14
Table 4-1 Error and warning event logs (during setup) ............................................................................................... 4-1
Table 4-2 Error and warning event logs ...................................................................................................................... 4-2
Table 5-1 Hardware system clock specifications ....................................................................................................... 5-18
Table 8-1 Overview of RAS features ........................................................................................................................... 8-1
Table 8-2 Errors that trigger memory dumps ............................................................................................................... 8-6
Table 8-3 Maintenance operation commands ............................................................................................................ 8-12
Table 8-4 Information saved by the logsave command ............................................................................................. 8-13
Table 8-5 Error messages of the logsave command ................................................................................................... 8-14
Table 8-6 Error messages of the mdump command ................................................................................................... 8-16
Table 8-7 Error messages of the createdmp command .............................................................................................. 8-18
Table 8-8 Information displayed by the getrasinfo command ................................................................................... 8-19
Table 8-9 Error messages of the getrasinfo command ............................................................................................... 8-27
Table 9-1 List of codes for bug check (blue screen) causes ....................................................................................... 9-19
Table 9-2 List of actions for bug checks (blue screens) ............................................................................................. 9-20
Table 9-3 Event log entries unique to the equipment ................................................................................................ 9-22
Table 9-4 Performance counters related to the performance of the equipment ......................................................... 9-28
Table 9-5 POST codes, reasons for stopping, and actions ......................................................................................... 9-30
Table 9-6 Hardware status codes and related causes and actions .............................................................................. 9-32
Table 10-1 List of actions when a RAID1 failure is detected .................................................................................... 10-9
Table 10-2 Array status and drive status .................................................................................................................. 10-29
Table 10-3 Error messages displayed by the software RAID utility ........................................................................ 10-44-6-

1. GETTING STARTED

CHAPTER 1 GETTING STARTED
1.1 ScopeThis manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 58/55/50,
and contains information about the operation and maintenance of various devices necessary for operators' routineuse.
After you unpack the equipment, examine the list of delivered items to confirm that all items have been delivered
and that no items are missing or damaged. If any items are missing or damaged, contact one of our sales
representatives.
For information about RAS features, see the following manual:• HF-W2000 Model 58/55/50 RAS FEATURES MANUAL (manual number WIN-63-0098)

1.2 Installing an Extension Board
Users can supply and install extension boards in this equipment.
For information about the installation procedure for and limitations on extension boards, see 6.3.4 Installing andremoving an extension board.

1.3 Role of the Operator
To use this equipment in good working order over an extended period of time, an operator must take care of thefollowing:(1) Setting up replaceable items• When you set up a replaceable item (such as an HDD or a dust filter), follow the operating procedures for thedevice described in the relevant chapters.
(2) Taking the characteristics of the equipment into account• See 1. Precautions About the Equipment in PRECAUTIONS, and take the necessary actions considering thecharacteristics of the equipment.
• The instructions in this manual are the fundamental procedures that operators must follow when using theequipment. Always follow these instructions.
• For information about how to use the equipment, clean the equipment, and so on, see the relevant chapters.
(3) Keeping the equipment in good condition
When using this equipment, operators must take care of the following:• Backing up files
See (2) Backing up files under 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.
• Unplugging the power cord and shutting down the power
See (4) Power supply under 1. Precautions About the Equipment in PRECAUTIONS.
(4) Maintaining the equipment• For information about maintenance, see 6.1 Daily Inspections and 6.2 Periodic Inspections.

1-1

1. GETTING STARTED

1.4 Workflow
The following is the workflow of actions required before the equipment power is turned on.

Unpack this equipment

Install extension boards

For details about installing an extension board, see
6.3.4 Installing and removing an extension board.

Install this equipment

See 1.6 Installation Environment.

Connect hardware

See 1.7 Hardware Connections.

Turn on the power

See 2.1 Before Turning On the Power.

1-2

1. GETTING STARTED

1.5 Name and Function of Each PartWARNING
Warning about the power supply unit (hazardous voltage):
Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury
or death might result due to electric shock.

CAUTION
Caution about the fans (rotating objects):
Only maintenance personnel are allowed to remove fans. If you remove a fan yourself, your handor objects might be caught in the rotating parts of the operating fan, and personal injury might
result.

NOTICE● Never hot-swap HDDs or SSDs, because doing so might cause a failure in the equipment or
the HDDs or SSDs. Before you replace an HDD or SSD for the A model or S model, shutdown
the OS, unplug the power cord, and wait for at least one minute.
● When using a USB port, check the orientation of the USB connector, and then insert theconnector slowly. Failure to do so might damage the USB port.
● Do not remove or insert a USB device during online operation (system operation), because
doing so might affect applications that are running.
● If you insert or access a CD or DVD, the system load might increase, and applications that are
running might be affected. Do not insert or access a CD or DVD during online operation(system operation).

1-3

1. GETTING STARTED● Parts related to the display and user operation(1) Front viewThe dimensions do notinclude the rubber feet.

93 mm
356 mm

325 mmDRIVE1 status lamp

DRIVE2

DRIVE1

Digital LEDs for status indications

DRIVE2 status lamp

Drive access lamp/
Standby lamp (STBY)
Alarm lamp
Status lamp (STATUS)
Power switch
NMI switch#1

Front USB 2.0 ports (2 ports)#1: Press the NMI switch by inserting an eject pin. If an eject pin is not available, use a pin that fits the hole of the
NMI switch instead.

Figure 1-1 Name of each part (front view)

1-4

1. GETTING STARTED(2) Rear view

AC inletAC power switch
Serial port (COM)

Audio ports
Top: LINE OUT
Bottom: LINE IN

VGA terminal

RAS external contact
port interface

DVI-D port
DisplayPort#1

Expansion slots

ACT/LINK lamp

3

Communication
speed lamp

LAN port:
1000BASE-T/100BASE-TX/10BASE-T• Left side: LAN1
• Center: LAN2
• Right side: LAN3

Slot 3: PCI
2
Slot 2: PCI Express x4#2
1
Slot 1: PCI Express x16

USB 3.0 ports(6 ports)#1: If a display unit connected with DisplayPort is turned off, the display can no longer be detected.
#2: Although a PCI Express x16 connectors is used, the internal connection is equivalent to PCI Express x4.

Figure 1-2 Name of each part (rear view)

1-5

1. GETTING STARTED(3) Physical configuration inside the equipment

RAS board
Riser board
Motherboard

Power board

Power supply unit

DVD drive
7-seg. LED board(installed inside the equipment)

Drive bay 2

System fan(installed inside the equipment)

Drive bay 1

Figure 1-3 Physical configuration inside the equipment

1-6

1. GETTING STARTED

Table 1-1 Function of each part (1/5)
Name

Function

Power switch (POWER)

Pressing this switch turns the power on. If you press the switch for four seconds or
more, the power turns off, and the system goes into standby mode (for emergencies
only).

NMI switch

This switch is used to collect memory dumps.
If you press the switch while the OS is running, a memory dump is performed. If
you press the switch again after the memory dump is performed, the hardware isreset.

Status lamp (STATUS)
Lamp

StatusLit in green

The equipment is operating (RUN status).

Lit in red

The equipment is not operating (STOP status):• The equipment is starting up.
• An equipment shutdown has started or an error stop
occurred.
• The equipment has stopped abnormally due to an error.
• RAS software is not installed.

OffThe main power is off or the system is in standby mode.

Alarm lamp (ALARM)This lamp is lit in red if one of the following abnormalities is detected:• A fan inside the equipment has stopped.
• The inside of the equipment is at an abnormal temperature.
• A failure occurred in one of the mirrored disks (B model only).

Drive access lamp
(DRIVE)

This lamp is lit in green while an HDD, SSD, or DVD drive is being accessed.

Standby lamp (STBY)

DRIVE status lamps
DRIVE1:For drive bay 1
DRIVE2:For drive bay 2(B model only)

Lamp

StatusLit in orange

The equipment is in standby mode (only the auxiliary power
is on).

Off

The power is shutdown or the equipment is operating.

Lamp

StatusOff

No problems are detected.

Lit in red

An HDD is offline (the power of the HDD is off).

Blinking red(either one)

A rebuild (copy) is in progress. Only the lamp of the copy
destination HDD blinks.

Blinking red(both)

Both HDDs are offline.

1-7

1. GETTING STARTED

Table 1-1 Function of each part (2/5)
Name

Function

AC inletThis is used when connecting a power cord.

Power supply unit

This is a power supply module with a wide-range input voltage (100 to 240 V AC).

Audio port (LINE IN)

This is the audio line input.

Audio port (LINE OUT)

This is the audio line output.

Serial port (COM)(9 pins: RS-232C)

You can use this connector to connect a device that uses a serial interface, such asa modem. (See 5.8.1 Connector specifications.)

RAS external contact port
(25 pins: EXT)

This connector is used to connect external contacts. (See 5.8.1 Connector
specifications.)

VGA terminal

This is used to connect a cable from the analog interface of a display. (See 5.8.1
Connector specifications.)

DVI-D port

This is used to connect a cable from the digital interface of a display. (See 5.8.1
Connector specifications.)

DisplayPort

This is used to connect a cable from the digital interface of a display. (See 5.8.1
Connector specifications.)

PCI bus slot

This is a slot for inserting a PCI board.

PCI Express x16 bus slot

The PCI Express x16 board slot can be used to insert any PCI Express x1, x2, x4,x8, or x16 board.

PCI Express x4 bus slot

This is a slot for inserting a PCI Express x4 board. Note that the connector is a PCI
Express x16 connector.

USB ports (USB 2.0/USB 3.0)

These ports are used to connect USB devices.

1-8

1. GETTING STARTED

Table 1-1 Function of each part (3/5)
Name
LAN port(1000BASE-T/100BASE-TX/
10BASE-T)

Function
You can connect a LAN cable to the LAN port. (See 5.8.1 Connector
specifications.)
 Onboard LAN
Communication speed lamp

ACT/LINK lamp

ACT/LINK lamp
Lamp
Lit in green

Off

Blinking
green

StatusA link is established. Both the equipment and the remotedevice are powered up and the connection over the twistedpair Ethernet cable is stable.
No link is established:• The equipment is not physically connected to the network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable is notstable.
• The driver settings contain one or more errors.
Network data is being transmitted or received. The blinkinterval changes depending on network traffic.
Communication speed lamp

Lamp
Lit in orange
Lit in green
Off

StatusThe link is established at 1000 Mbps.
The link is established at 100 Mbps.
The link is established at 10 Mbps, or no link is established.

1-9

1. GETTING STARTED

Table 1-1 Function of each part (4/5)
Name
LAN port(1000BASE-T/100BASE-TX/
10BASE-T)

Function Optional LAN adapter (HJ-F2050-20)
ACT/LINK lamp

Communication speed lamp

ACT/LINK lamp
Lamp
Lit in green

Off

Blinking
green

StatusA link is established. Both the equipment and the remotedevice are powered up and the connection over the twistedpair Ethernet cable is stable.
No link is established:• The equipment is not physically connected to the network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable is notstable.
• The driver settings contain one or more errors.
Network data is being transmitted or received. The blinkinterval changes depending on network traffic.
Communication speed lamp

Lamp
Lit in orange
Lit in green
Off

StatusThe link is established at 1000 Mbps.
The link is established at 100 Mbps.
The link is established at 10 Mbps, or no link is established.

Note 1: The locations of the ACT/LINK lamp and the communication speed lamp differ between the optional LAN
adapter and the onboard LAN.
Note 2: HJ-F2050-20 has two LAN ports. Looking from the back side of this equipment in a horizontal installation,
the port A is on your left and the port B is on your right.

Left(port A)

Right
(port B)

Slot 3 (HJ-F2050-20 cannot be installed)
Slot 2 (HJ-F2050-20 can be installed)
Slot 1 (HJ-F2050-20 can be installed)

1-10

1. GETTING STARTED

Table 1-1 Function of each part (5/5)
Name

Function

Digital LEDs for statusindications

Various states of this equipment are indicated as a two-digit code in hexadecimaland the states of the status indication LEDs.
The digital LED for status indication and the status indication LEDs might remain
lit even after the equipment shutdowns or enters standby mode. This condition
remains until the power is turned on again.
Status indication LEDs:[1] Hardware status (red)[2] Application status (green)[3] BIOS status (orange)

[1]

[2]

[3]

Status indication LEDs

(For information about how to display arbitrary status data on the digital LED for
status indication from a user application, see the HF-W2000 Model 58/55/50 RAS
FEATURES MANUAL.)

NOTE• For information about the precautions for USB devices, see 6. USB Devices in PRECAUTIONS.

1-11

1. GETTING STARTED

1.6 Installation Environment
1.6.1 Environment

CAUTION
If this equipment is stored at high temperatures, do not touch it with your bare hands. Doingso might result in burns.

This equipment must be used in the following environment.
Item

Requirement

Ambient temperature (operation)

Model 58: 5°C to 35°C
Model 55/50: 5°C to 40°C (or 5°C to 35°C at altitudes of 1,000 m or higher)

Ambient temperature (storage)−10 to 60°C

Temperature gradient±10 K/h or less

Humidity

20% to 80% RH (non-condensing)

Humidity gradient±10% RH/h or less

#1

Dust

No heavy dust
(0.3 mg/m3 or less [JEITA IT-1004A Class B])

Corrosive gas

None
JEITA IT-1004A Class A (temperature: 25°C, humidity: 50% RH)#2

Vibration resistance

5.9 m/s2 (10 Hz, 5 s; excluding the DVD drive)

Shock resistanceOperation: 19.6 m/s2 (while not powered on: 98 m/s2)

Power voltage

100 to 240 V AC ±10%Power frequency

50/60 Hz ±3 Hz

Power supply noise

2.0 kV (fast transient/burst wave)

Electrostatic noise contact discharge

4 kV (air: 8 kV)

Insulation resistance

500 V DC, 20 MΩ

Dielectric strength

1.5 kV AC, one minuteTransient power fault

20 ms or lessAltitudeModel 58: Less than 1000 m
Model 55/50: Less than 2000 m#1: This equipment cannot be used in an environment where conductive dust or similar substances are airborne.
#2: JEITA: Japan Electronics and Information Technology Industries Association
NOTE• For information about the precautions for the environment, see (5) Installation environment under 1.
Precautions About the Environment in PRECAUTIONS.

1-12

1. GETTING STARTED

1.6.2 Installation

WARNING● Use the power cord that comes with this equipment to supply power. Using another power cord
might result in equipment failure, fire, or electric shock. In addition, when using this equipment
at voltages over 125 V AC, prepare a power cord that is compatible with the input voltage to be
used, and perform sufficient testing of equipment operation in advance.
● When plugging the power cord into an outlet, use an outlet with a ground terminal (groundpole) that is properly grounded. In addition, you must install and use an earth leakage circuit
breaker. Failure to take these measures might result in fire or electric shock.
● Do not use a two-prong plug without a ground pole, because doing so might result in electric
shock or equipment failure.

CAUTION
The equipment might cause injury if it falls or is dropped off of a desktop when placed vertically.
Use the vertical stand provided with the equipment, and place the equipment with the verticalstand on a level surface.

NOTICE● Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least
one minute. Not doing so might cause HDDs, SSDs, and other devices to fail.
● When transporting or carrying the equipment, pack it by using the dedicated container (thecontainer and packing materials used when the equipment was delivered). Using anothercontainer or other packing materials might damage the equipment.
● Do not use the dedicated container to transport or carry the equipment if the container has
been damaged or broken. Doing so might damage the equipment.

NOTE• For information about precautions concerning the installation requirements, see (5) Installation environment
under 1. Precautions About the Equipment in PRECAUTIONS.

1-13

1. GETTING STARTED

Table 1-2 Dimensions, operation and service clearance, and installation clearance
Operation andservice clearance (mm)Dimensions (mm)Installation clearance (mm)Height

Width

Depth

Front

Rear

Left

Right

Front

Rear

Left

Right

93

325

356

500

600

200

200

50

100

10

10

• When you operate the equipment or do maintenance work, provide sufficient clearance, as shown in Figure 1-4.
• The equipment is cooled by fans. The intake holes are on the front and the exhaust holes are on the rear andsides. Ensure that air flow is not blocked. In particular, leave sufficient clearance in the front (50 mm) and in
the rear (100 mm). (This includes the clearance required for routing cable connectors for the rear side.)

500 mm

200 mm

200 mmFront side

Rear side

600 mmFigure 1-4 Operation and service clearance (top view)

10 mm
50 mm

10 mm

10 mm

50 mm

10 mm

Rear side

Rear side

100 mm

100 mmHorizontal installation (top view)

Vertical installation (top view)

Figure 1-5 Installation clearance

1-14

1. GETTING STARTED(a)

Horizontal installation

Figure 1-6 Exterior view (horizontal installation on a desktop)(b) Vertical installation

Figure 1-7 Exterior view (vertical installation on a desktop)

1-15

1. GETTING STARTED

1.7 Hardware Connections

NOTICE
 Do not route interface cables and other cables (including cables for other devices, such as aPC) near the power cord. Doing so might cause a failure or malfunction in the equipment.
 Do not connect or disconnect an interface cable while the power for this equipment or for aremote device is on. If you do so, a short circuit between the power supply and the groundmight cause a failure in the equipment. If an interface cable comes off while the power for theequipment is on, shutdown the OS and unplug the power cord. Unplugging the power cord
without shutting down the OS might destroy internal files.
 When you connect a cable for external contacts, connect the cable to a connector for theexternal contacts (EXT). A voltage as high as 40 V DC might be applied to the cable through arelay load. If you connect the cable to the wrong connector, this might cause a failure in theequipment.

Before connecting any hardware, carefully read and ensure that you understand the content of the SAFETY
INSTRUCTIONS section of this document.

1-16

1. GETTING STARTED

Connect hardware based on the connection example shown in the following figure.
Connect the display, keyboard, and mouse to this equipment, and then plug the power cord into an outlet.

Power cord for this equipment(Connection side for this equipment)

Display power cord

Display#1

Display interface cable#2
Keyboard interface cable#2
USB 3.0 ports#2, #3
Mouse

Mouse interface cable#2

Keyboard

Figure 1-8 Hardware connections#1: For information about the naming of the user input module and how to operate and adjust the device, see theuser's manual that comes with the device.
#2: For information about the length of each connection cable, see 5.8.3 External interface cable length
specifications. The mouse and keyboard interface cables must be directly connected to this equipment. Do notuse extension cables for these cables. If you use extension cables, the mouse or keyboard might not work
properly.
#3: When connecting USB devices to the USB connectors, note the orientation of the connectors. In addition, notethat a USB cable might disengage from the connector if the cable comes into contact with an object
unexpectedly, because USB ports do not typically feature a mechanism to secure the cable in the port. Secure
USB cables as necessary when installing this equipment.
Note: To ensure conformity with EMC standards (VCCI, FCC, and CE), use shielded cables for the interface cables
connected to the equipment (the display interface cable, keyboard interface cable, and mouse interface cable).

1-17

1. GETTING STARTED Connecting to an outlet
Fully and securely insert the plug of the power cord of this equipment into an outlet with a grounding pole that isproperly grounded.#1

Use a power cord with a 2-pole plugwith a grounding pole.

#1: If you have no choice other than to use an outlet without a grounding pole that is properly grounded, use a 3-poleto 2-pole conversion adapter and connect the green ground line from the adapter to the ground of the outlet.
Verify the proper functionality of the 3-pole to 2-pole conversion adapter before using it.
NOTE• The power cord that comes with the equipment is rated at an input voltage of 125 V AC. When using thisequipment at voltages over 125 V AC, prepare a power cord that is compatible with the input voltage to be used.
• If you are using a power cord clamp to prevent accidental disconnection, allow for extra length in the power
cord around the connector when you secure the cord, in order to allow the cord to be disconnected in an
emergency. Alternatively, install an emergency circuit breaker at the outlet.

1-18

2. OPERATIONCHAPTER 2 OPERATION
2.1 Before Turning On the PowerWARNING
If any of the air intake and exhaust holes of the equipment are blocked, the temperature inside
the equipment might rise, which might result in a fire or equipment failure. Ensure sufficient
clearance around the equipment when installing the equipment. (See 1.6.2 Installation.)

NOTE
When turning on the power, see the following:• (2) Interface cables under 1. Precautions About the Equipment in PRECAUTIONS• (4) Power supply under 1. Precautions About the Equipment in PRECAUTIONS• (5) Installation environment under 1. Precautions About the Equipment in PRECAUTIONS

2-1

2. OPERATION

2.2 Starting the Equipment
To start the equipment:
1. Plug the power cord into an outlet.
When the power cord is plugged into an outlet, the standby lamp (STBY) will turn on.
2. Turn on the power to the display.
3. Press the power switch. (See 1.5 Name and Function of Each Part.)
When the power is turned on, the standby lamp (STBY) turns off and the status lamp (STATUS) lights. The
status lamp turns red when the power is turned on and green when the OS starts and the equipment is operating.
4. After the OS starts, set up the equipment as described in 3.1 Setup Procedure When Turning On the Power for
the First Time. (This procedure is required only once, the first time you start the equipment after purchasing
the equipment.)
NOTE• When RAS software is not installed or during the recovery process, the status lamp (STATUS) does not turngreen and remains red.

After these steps are complete, the equipment automatically performs the startup process until the sign-in screen
appears.
For information about controlling the power by using a LAN, see 2.7 Controlling the Power By Using a LAN.

2-2

2. OPERATION

2.3 Shutting Down the Equipment
When shutting down the equipment, first verify that no other users are using the equipment and that no backgroundprograms are running. Then perform the following actions:• Stop application programs.
• Shutdown the OS.
The specific procedure for stopping an application program differs depending on the application. For more
information, see the manual of the relevant application.
If the OS is Windows® 10 or Windows Server® 2016:
To shutdown the OS, click the Start button at the bottom-left corner of the screen to open the Start menu. Then,click Power and Shutdown. After the OS shutdown, the power automatically turns off, and only the auxiliary
power supply remains on (standby mode). (In this mode, the status lamp (STATUS) is off and the standby lamp
(STBY) is on.)If the OS is Windows® 10 or Windows Server® 2016:
If the normal shutdown process cannot be performed (for example, a shutdown request cannot be accepted due to asystem deadlock), open the protective cover on the upper-right part of the front panel, and then press and hold thepower switch for at least four seconds. The power turns off and the equipment goes into standby mode. If you turnoff the power by pressing and holding the power switch for at least four seconds, you cannot turn on the power via
a LAN the next time that you turn the power on. Do not turn off the power this way except in emergencies. (See
2.7 Controlling the Power By Using a LAN.) For information about how to collect a memory dump, see 8.2
Collecting Memory Dumps.

2-3

2. OPERATION

2.4 Shutting Down the Power
1. Verify that the equipment is shutdown. (See 2.3 Shutting Down the Equipment.)
2. Turn off the AC power switch on the rear side of the main unit.
3. When the AC power is off due to the operation described in step 2, the standby lamp (STBY) turns off.
4. Unplug the power cord of the equipment.

2.5 Emergency Shutdown

WARNINGIn the case of smoke, a burning smell, or a similar problem, unplug the power cord and contact
your dealer or maintenance personnel. Using faulty equipment without repairing it might result ina fire or an electric shock.

NOTICE● Performing an emergency shutdown (that is, unplugging the power cord or shutting off thecircuit breaker without properly shutting down the OS) might cause the OS or applications not
to work properly or might cause saved data to be corrupted. Never perform an emergency
shutdown unless some kind of error requires that you stop the system immediately.
● Note that if the power supply is cut, the system might not be able to recover automatically.

In the following cases, turn off the power at the source of the AC power:• When the equipment exhibits an abnormal condition, and you must shutdown the power immediately (forexample, when you detect a burning smell)• When you cannot shutdown the equipment due to some error• When the power is turned off repeatedly, or only the auxiliary power supply is on due to excess current oroverheating

In the following cases, unplug the power cord of this equipment or turn off the power at the source of the AC power:• If the fan is stopped and the temperature becomes too high or too low, and consequently the power turns off
automatically to protect the equipment while leaving only the auxiliary power supply on.
Before the OS starts, the BIOS can detect a stopped fan during BIOS startup. If a stopped fan is detected, thepower turns off automatically.
After the OS starts, when the RAS software detects that a fan is stopped, the OS automatically shutdown and thepower turns off (this applies when RAS software is already installed).

2-4

2. OPERATION

2.6 DVD Drive

NOTICE● If you insert or access a CD or DVD, the system load might increase, and running applications
might be affected. Do not insert or access a CD or DVD during online operation (system
operation).
● When you finish accessing a CD or DVD, eject the disc from the DVD drive. Leaving it in the
DVD drive might result in a failure.
● Leaving the disc tray open might result in a failure. Close the disc tray when it is not in use.
● Do not use a CD or DVD that is not balanced due to attached labels or other differences; a discwith cracks, scratches, or vertical deviation; or a disc with a non-standard shape. Using such a
disc might generate an abnormal sound or vibration and might result in equipment failure.

2.6.1 Inserting an optical disc (CD or DVD)
1. Gently press the eject button to open the disc tray.
2. While supporting the disc tray with one hand, place the CD or DVD on the disc tray with the top (the side withthe printed text) facing up.
3. Push the disc tray to load the disc into the DVD drive.

Front view when the disc tray is open
Eject button
Disc tray

Lamp

Manual emergency eject hole
Front view of the DVD drive

Figure 2-1 DVD drive (front view)
NOTE• For information about precautions that apply to the DVD drive, see 5. DVDs in PRECAUTIONS.

2-5

2. OPERATION

2.6.2 Ejecting an optical disc (CD or DVD)
1. Confirm that the lamp is not on or flashing (the drive is operating).
2. Press the eject button gently to open the disc tray.
3. Pick up the CD or DVD.
NOTE
• When writing to a CD or DVD, use the OS to eject the disc. If you press the eject button, writing to the discmight fail.

2.6.3 Using the DVD drive when the equipment is installed vertically
1. Press the eject button to eject the disc tray from the DVD drive.
2. While holding the disc tray with your left hand, set a CD or DVD on the disc tray with your right hand.
3. Remove your left hand from the disc tray.
4. Push the disc tray to load the disc into the DVD drive.
5. When you remove the CD or DVD, remove the disc without applying excessive force to the disc.

2-6

2. OPERATION

2.7 Controlling the Power By Using a LAN
The power for this equipment can be turned on via a remote device by using a LAN.
This section explains Wake-on-Lan (WOL), which is used to turn on power to the equipment via a LAN. When you
use WOL to turn on the power, the equipment is started through the transmission of a Magic PacketTM frame to the
LAN interface when the standby lamp (STBY) is on.
This feature is disabled by default. To use this feature, follow steps 1 through 3 in 2.7.1 Enabling the Wake-on-LAN(WOL) feature to enable the WOL feature, and then perform the following procedure.
NOTE• For information about the precautions that apply to a network, see 2. Networks in PRECAUTIONS.

2.7.1 Enabling the Wake-on-LAN (WOL) feature
Perform the following procedure to specify whether to start WOL when a Magic PacketTM frame is received. The
WOL feature is disabled by default.
(The displayed images are of Windows® 10, but are similar to other OSs.)
1. Perform steps 1 through 5 in Setting the network transfer speed under 2.8 Setting Up the LAN Interface.
2. Click the Power Management tab. If you want to enable WOL, select the Wake on Magic Packet from power
off state check box under Wake on LAN.
When using Windows® 10 2019 LTSC, click the Advanced tab, and then under Property, set both Wake on
Magic Packet and Enable PME to Enabled.
3. Click OK and restart the system.

2-7

2. OPERATION

2.7.2 Turning on the power by using a LAN
1. Plug the power cord into an outlet, and then turn on the main power. The standby lamp (STBY) lights.
2. Send a Magic PacketTM frame to the built-in LAN adapter of the equipment. When the built-in LAN adapter
receives a Magic PacketTM frame, the equipment power turns on.

You must turn on the standby lamp (STBY) to start the equipment via the LAN (that is, by using WOL). If you start
the equipment and you want to use WOL again at the next startup, perform the shutdown process when turning thepower off.
The built-in LAN adapter of the equipment is compliant with WfM 2.0#1 to support the Magic PacketTM
technology#2. Because of this, the equipment power can be turned on when a special data packet called a Magic
PacketTM frame#2 is received by the built-in LAN adapter.
The equipment does not come with a program for transmitting Magic PacketTM frames. Use a commerciallyavailable program to transmit Magic PacketTM frames.
#1: Wired for Management (WfM) is a guideline regarding the hardware specifications proposed by Intel
Corporation for managing PCs on a network.
#2: Magic PacketTM technology has been developed by Advanced Micro Devices, Inc., and can be used to start a
PC over a network from a remote device.
NOTE• When you transmit a Magic PacketTM frame to the equipment, transmit the frame to the built-in LAN adapter ofthe equipment. (For information about the location of the connector, see 1.5 Name and Function of Each Part.)
You cannot use WOL if you send a Magic PacketTM frame to an optional LAN adapter.
• If you turn off the power by pressing and holding the power switch for at least four seconds, you cannot turn the
power on by using WOL the next time that you turn the power on. When you turn off the power by pressing andholding the power switch for at least four seconds, turn on the equipment by pressing the power switch, andthen perform the shutdown process to turn off the power again.

2-8

2. OPERATION

About Magic PacketTM frames
In a Magic PacketTM frame, the SOURCE ADDRESS, DESTINATION ADDRESS (the MAC address of thereceiver or the MULTICAST ADDRESS including the BROADCAST ADDRESS), CRC, and the like must meet
the basic requirements of the LAN in use. The data in a Magic PacketTM frame consists of a sequence of 16
repetitions of the MAC address of the node. This sequence can be anywhere in the packet but it must follow a
synchronization stream. The synchronization stream is defined as 6 bytes of 0xFF. As long as the MAC addressthat repeats itself 16 times targets the address of the equipment to be started, the device can receive a
BROADCAST frame.
The following figure is an illustration of a Magic PacketTM frame:DA

SA

Arbitrary data

FF…FF

Adr

…

Adr

Adr

Arbitrary data

16 repetitions of the MAC address
Source Address
Destination Address

Synchronization stream(6 bytes of 0xFF)

2-9

CRC

2. OPERATION

2.8 Setting Up the LAN Interface
This equipment has three built-in 1000BASE-T/100BASE-TX/10BASE-T LAN ports. For information about thelocation of the LAN port connectors (1000BASE-T/100BASE-TX/10BASE-T), see 1.5 Name and Function of Each
Part.
NOTE
• For information about the precautions for the network, see 2. Networks in PRECAUTIONS.

● Automatic recognition of the network transfer speed and transfer mode
The LAN port has an auto-negotiation feature that automatically recognizes the network transfer speed andtransfer mode. During normal use, enable the auto-negotiation feature. (Use the auto-negotiation feature whenusing the WOL feature. Note that if the speed is fixed to 1000 Mbps, the WOL feature cannot be used.)
If there is a compatibility issue with a connected hub, the auto-negotiation feature might not work properly, whichmight affect communications with other terminals.
If the auto-negotiation feature does not work properly, configure the LAN interface as follows:
LAN setting specifications#

Specification of the hub

Speed

Duplex

10 Mbps, half-duplex

10 Mbps

Half duplex

10 Mbps, full-duplex

10 MbpsFull duplex

100 Mbps, half-duplex

100 Mbps

Half duplex

100 Mbps, full-duplex

100 Mbps

Full duplex

1000 Mbps
1000 Mbps (1.0 Gbps)
Full duplex#: Settings are displayed differently depending on the OS and LAN port (including the optional
LAN adapter) being used.

2-10

2. OPERATION● Setting the network transfer speed(The displayed images are of Windows® 10, but are similar to other OSs.)
1. Log on to the computer by using an administrator account.
2. Right-click the Start menu, and then click Device Manager. The Device Manager window appears.

3. Click the View menu, and then select Devices by connection.

2-11

2. OPERATION

4. Click ACPI x64-based PC, Microsoft ACPI-Compliant System, and PCI Express Root Complex.

2-12

2. OPERATION

5. Refer to the following, and double-click the network adapter that you want to configure to open the Network
Connection Properties window.

To configure the built-in LAN (LAN1):
Click Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 – A115.
Then, double-click the network adapter under it (in the example in the following figure, the network adapter isIntel(R) I210 Gigabit Network Connection #2).

To configure the built-in LAN (LAN2):
Click Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 – A116.
Then, double-click the network adapter under it (in the example in the following figure, the network adapter isIntel(R) I210 Gigabit Network Connection #3).

To configure the built-in LAN (LAN3):
Click Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #8 – A117.
Then, double-click the network adapter under it (in the example in the following figure, the network adapter isIntel(R) I210 Gigabit Network Connection).

Follow a similar procedure when you update the settings for the network adapter mounted in an extension slot.

(LAN1)(LAN2)(LAN3)

2-13

2. OPERATION

6 Click the Link Speed tab.
If you are using Windows® 10 2019 LTSC, click the Advanced tab.

7. From the Speed and Duplex drop-down list, select the transfer speed and the transfer mode you want to use.
If you are using Windows® 10 2019 LTSC, select the transfer speed and transfer mode by using the Speed &Duplex item under Property.
• Auto Negotiation: Auto-negotiation setting• 10 Mbps Half Duplex: 10 Mbps, half-duplex setting• 10 Mbps Full Duplex: 10 Mbps, full-duplex setting• 100 Mbps Half Duplex: 100 Mbps, half-duplex setting• 100 Mbps Full Duplex: 100 Mbps, full-duplex setting• 1.0 Gbps Full Duplex: 1.0 Gbps, full-duplex setting

2-14

2. OPERATION

If you do not need to configure the transfer speed or transfer mode, select Auto Negotiation to enable the autonegotiation setting.

8. Click OK.
9. Close the Device Manager window.
NOTE• For information about precautions that apply to the network, see 2. Networks in PRECAUTIONS.

2-15

2. OPERATION

 Actions to take if the link is unstable at 1000 Mbps
Depending on the type of connected hub, the link might not be stable at 1000 Mbps. If you want to use the
network at 1000 Mbps, verify the connection with the hub in advance. If the link is unstable at 1000 Mbps, you
can stabilize it as follows:• Use a cable that is 20 to 100 meters long (UTP Category 5e or better).
• Set the master/slave mode setting to Master (valid only in the 1000 Mbps settings).
Perform the following procedure to set the mater/slave mode to Master. The link might not function dependingon the type of the hub. In this case, change the setting to Auto Detect.
1. Perform steps 1 through 5 in Setting the network transfer speed under 2.8 Setting Up the LAN Interface.
2. Click the Advanced tab. In the Settings list, select Gigabit Master Slave Mode.
3. From the Value drop-down list, select Force Master Mode.
4. Click OK to restart the equipment.

2-16

2. OPERATION

 Precautions related to mounting and using multiple LAN adapters
If multiple LAN adapters are mounted, interrupt requests from either of the adapters occur frequently or theamount of processed data is too large, the performance of the adapters might not be as high as expected. (This isbecause an interrupt request from a LAN adapter requires a higher CPU load compared to the amount of processed
data, and if multiple LAN adapters are mounted and used, it takes a very long time for the CPU to process all
interrupt requests from the LAN adapters.)
If you mount and use multiple LAN adapters, confirm that each built-in LAN adapter and optional adapter iscapable of achieving the expected level of performance. If any are not, adjust the network load or change the LAN
adapter settings by performing the following procedure. For details about each configuration item, see thedescription at the bottom of the corresponding setup window.
(The displayed images are of Windows® 10, but are similar to other OSs.)
1. Perform steps 1 through 5 in Setting the network transfer speed under 2.8 Setting Up the LAN Interface.
2. Click the Advanced tab. In the Settings list, select Performance Options, and then click Properties.
The Performance Options dialog box appears.

2-172. OPERATION● DMA Coalescing
Sets an upper limit on the maximum amount of latency applied to any network packet due to Direct Memory
Access (DMA) Coalescing.

● Flow Control
Enables adapters to generate or respond to flow control frames, which help regulate network traffic. The default
setting for flow control differs depending on the OS and the type of LAN adapter being used. You must configure
the flow control setting according to the network you are using.

NOTE• If the LAN driver stops due to a system failure such as an OS deadlock, broadcast frames from other devices
might not be processed, and the receive queue might become full.
If Rx Enabled or Rx & Tx Enabled is specified for Flow Control, flow control frames are continuously sentfrom this equipment under such conditions. If this happens, the entire network connected to the equipment
might be affected. Specify Disabled for Flow Control for this equipment or at the connected hub as required.
• If Disabled is specified for Flow Control and the device receives frames faster than it can process them, thedevice becomes overloaded, and the received frames are discarded until the device recovers from the overload
condition. Design the network appropriately to avoid such overload conditions.

2-18

2. OPERATION● Interrupt Moderation Rate
This sets the rate at which the controller moderates or delays the generation of interrupts.

● Receive Buffers
Sets the number of Receive Buffers used by the adapter when copying data to memory.

● Transmit Buffers
Sets the number of Transmit Buffers used by the adapter when copying data to memory.

2-19

2. OPERATION● Low Latency Interrupts
Enables adapters to bypass interrupt moderation and immediately generate an interrupt when certain TCP packets
arrive, allowing the system to handle the packets more quickly.

2-20

2. OPERATION Notes about cases where a link-down is recorded in the log during OS startup
While Windows® is starting, the following warnings might be displayed in the event log. These warnings arerecorded by the initialization process of the LAN driver at Windows® startup, and do not affect system operation.
Event ID

SourceType

Category

Description

Intel(R) I210 Gigabit Network Connection#1
Network link is disconnected.#2#1: The displayed name differs depending on the LAN adapter.
#2: The displayed content differs depending on the OS.
27

e1rexpress

Warning

None

You can prevent these warnings from being displayed in the event log by changing the LAN adapter settings asfollows.
Note that if you change the following settings, log entries such as those for LAN connections and disconnections
during system operation are also not recorded, which might complicate failure analysis when a problem occurs.
(The displayed images are of Windows® 10, but are similar to other OSs.)
1. Perform steps 1 through 5 in Setting the network transfer speed in 2.8 Setting Up the LAN Interface.
2. Click the Advanced tab. In the Settings list, select Log Link State Event.
3. From the Value drop-down list, select Disabled.

2-21

2. OPERATION

2.9 Setting Up the Screen
For the screen settings, you can configure the color depth (the number of colors that the screen can produce at thesame time), the resolution (the number of pixels that make up the screen), the refresh rate (the number of screen
refreshes per second), and the single-display and multiple-display settings.
(The displayed images are of Windows® 10, but are similar to other OSs.)
NOTE• For information about the precautions that apply to the screen, see 3. Display Screens in PRECAUTIONS.
• If you want to change the screen settings, use Intel® HD Graphics Control Panel.

(1) Configuring screen settings for a single display
When a single display is connected, perform the following procedure to configure the screen settings:
1. Right-click on the desktop. From the displayed menu, click Graphics Properties to open Intel® HD Graphics
Control Panel.

2-22

2. OPERATION

2. In the Intel® HD Graphics Control Panel window, click Display.

3. Configure the setting items for the screen that are displayed in the middle of the window.

Setting item

Description

Resolution

This allows you to select the resolution.

Refresh Rate

This allows you to select the refresh rate.

2-23

2. OPERATIONNOTE• Do not change the Rotation and Scaling settings.
• When configuring the resolution and refresh rate, you must choose from the options described in (6) Supported
resolutions under 5.1 Equipment Specifications.

4. When you finish configuring the setting items, click Apply. If you changed the resolution or refresh rate, thefollowing confirmation screen for the configuration changes appears. Click Yes.

NOTE
• The resolution options might include resolutions larger than the resolutions supported by the connected display.
• If you select a resolution larger than the maximum resolution supported by the display, the display will blackout.
• After the display driver is installed, the resolution is automatically set to the maximum resolution supported by
the connected display. When changing the resolution, select a resolution smaller than the maximum resolution.

2-24

2. OPERATION(2) Configuring screen settings for multiple displays
This equipment supports output to multiple displays. If you connect two displays, the two displays can be usedsimultaneously. The following shows how to set up output to multiple displays.
1. As described in (1) Configuring screen settings for a single display, start Intel® HD Graphics Control Paneland click Display.
2. Click Multiple Displays. Then, configure the settings for multiple displays.

The following shows how to set up Clone Displays, Extended Desktop, and Collage.
NOTE• The multi-streaming feature DisplayPort (daisy-chaining) is not supported.

2-25

2. OPERATION(a) Clone Displays
If you select this mode, both displays show the same screen and have the same resolution, color depth, and refreshrate. Before connecting displays, check the capabilities of the displays (such as their maximum resolution andmaximum refresh rate).
1. In the Intel® HD Graphics Control Panel window, select Display and then Multiple Displays.
2. Under Select Display Mode, select Clone Displays.

3. When you finish configuring the settings, click Apply. If the following confirmation screen for the settingchanges appears, click Yes.

2-26

2. OPERATION(b) Extended Desktop
If you select this mode, one screen is divided into two and displayed on two displays. The resolution, color depth,
and refresh rate can be configured independently. The task bar is not displayed on display 2. The selectable
resolutions, color depths, and refresh rates depend on the capabilities of the connected displays.
1. In the Intel® HD Graphics Control Panel window, select Display and then Multiple Displays.
2. Under Select Display Mode, select Extended Desktop.

3. When you finish configuring the settings, click Apply. If the following confirmation screen for the settingchanges appears, click Yes.

2-27

2. OPERATION(c) Collage
This feature allows one screen to be divided and displayed on multiple displays. The screen resolution is the sumof the resolutions of all displays. For example, if you enable Collage with two displays placed side by side, thehorizontal resolution becomes the sum of the horizontal resolutions of the two displays. The resolution, color
depth, and refresh rate settings are the same for all displays. The task bar appears only on the primary display. The
selectable resolutions, color depths, and refresh rates depend on the capabilities of the connected displays.
1. In the Intel® HD Graphics Control Panel window, select Display and then Multiple Displays.
2. Under Select Display Mode, select Collage.

3. Select Enable.

2-28

2. OPERATION

4. When you finish configuring the settings, click Apply. If the following confirmation screen for the settingchanges appears, click Yes.

2-29

This page is intentionally left blank.

2-30

3. SETUP

CHAPTER 3 SETUP
3.1 Setup Procedure When Turning On the Power for the First Time
3.1.1 Setting up Windows® 10 2016 LTSBThis section describes the procedure for setting up the preinstalled Windows® 10 2016 LTSB operating system.
• This procedure covers setup for the basic items of Windows® 10 2016 LTSB.
• RAS features are automatically set up.
• The setup procedure takes about 20 minutes.

● Preparing for setup
The following items are required during the setup procedure. Prepare or check them before starting the setup
procedure. In addition, perform the setup procedure indicated in this section by using the hardware configurationfrom the time that the equipment was shipped.
License certificate

Verify that the license certificate is attached to the body of the computer.

User name

The user name for the administrator account of the computer.
This can be changed later from the Control Panel.

Password

The user password.
This can be changed later from the Control Panel.

3-1

3. SETUP● Windows® 10 2016 LTSB setup procedure
To set up Windows® 10 2016 LTSB:
1. Turn on this equipment.
Windows® starts and prepares setup.
The message “Setup is installing devices. Please wait...“ then appears, indicating thatdevice drivers are being installed.
• This processing might take several minutes. Wait until it is complete.
• Setup continues after the system restarts.
2. The Hi there window appears.
• Select a language to use and the setting items, and then click Next.
NOTE
The default time zone setting for this equipment is Osaka, Sapporo, Tokyo.
If you change the time zone, the system time of this equipment changes by the number of hours difference fromthe Osaka, Sapporo, Tokyo time zone.

3. The Here's the legal stuff window appears.
• Check the contents, and then click Accept.
4. The Get going fast window appears.
• Click Customize.
• Select on or off for the settings as required, and then click Next.
• Setup continues after the system restarts.
5. The Create an account for this PC window appears.
• When Who's going to use this PC? appears, enter a user name.
• In Enter password under Make it secure, enter a password.
• In Re-enter password, re-enter the password.
• In Password hint, enter a password hint.
• Click Next.
NOTE
In the Create an account for this PC window, even if you select Japanese as the language to use, the Windows
keyboard layout is set to the English keyboard by default.
For this reason, you will not be able to enter Japanese text even when using a Japanese keyboard, and symbols andspecial characters will be entered from keys other than the ones that are marked as such on a Japanese keyboard.
If you want to use Japanese text, as well as symbols and special characters, in the user name, password, or
password hint, first enter values in alphanumeric characters only, and then specify the values you want to use after
setup is complete.

6. After setup is complete, the sign-in operation is performed automatically.

3-2

3. SETUP

7. The Partition Size Setting window appears.

• The minimum possible size that can be created (default) and the maximum possible size that can becreated (MAX) are displayed. Select the size that you want to create, and then click OK. The minimum
possible size that can be created (default) is the size that is displayed when the product is shipped.
• To enter a size value directly, select Custom, enter a value for the partition size in GB (where 1 GB =1,073,741,824 bytes), and then click OK.
If you select Custom and click OK and the entered value is outside the range of values that can be entered,
the following message appears. Click OK, and then re-enter the partition size.

NOTE
If you are using a recovery DVD to return the system to its factory-shipped condition and you select Only thesystem and boot partition, the Partition Size Setting window does not appear, and setup proceeds to the point at
which the dialog box in step 9 closes.

8. The Partition Size Setting confirmation window appears.
If the displayed partition size is acceptable, click OK.

3-3

3. SETUP

9. If the partition size settings succeed, the following message appears. Click OK to close the dialog box.

Setup then continues. A message about the Windows System Assessment Tool and the message “Pleasewait. The system will restart automatically.“ will appear in that order. Wait until thesystem restarts. This processing takes several minutes.

NOTE
If you select Japanese during setup, the system might restart without displaying the message “Please wait.
The system will restart automatically.“, but this does not indicate a problem with system operation.
The Windows® 10 2016 LTSB setup procedure is now complete. Now, configure the basic OS settings
according to the procedure described in 3.2 Configuring Basic Settings After OS Setup.

3-4

3. SETUP

3.1.2 Setting up Windows® 10 2019 LTSC
This section describes the procedure for setting up the preinstalled Windows® 10 2019 LTSC operating system.
• This procedure covers setup for the basic items of Windows® 10 2019 LTSC.
• RAS features are automatically set up.
• The setup procedure takes about 20 minutes.

● Preparing for setup
The following items are required during the setup procedure. Prepare or check them before starting the setup
procedure. In addition, perform the setup procedure indicated in this section by using the hardware configurationfrom the time that the equipment was shipped.
License certificate

Verify that the license certificate is attached to the body of the computer.

User name

The user name for the administrator account of the computer.
This can be changed later from the Control Panel.

Password

The user password.
This can be changed later from the Control Panel.

3-5

3. SETUP● Windows® 10 2019 LTSC setup procedure
To set up Windows® 10 2019 LTSC:
1. Turn on this equipment.
Windows® starts and prepares setup.
The message “Setup is installing devices. Please wait...“ then appears, indicating thatdevice drivers are being installed.
• This process might take several minutes. Wait until it is complete.
• Setup continues after the system restarts.
2. The window for selecting the language to use appears.
Select the language to use, and then click Yes.
3. The window for selecting the region in which you reside appears.
• Select the region in which you reside, and then click Yes.
4. The window for confirming the keyboard layout appears.
• Check the displayed keyboard layout and then click Yes.
5. The window for adding a second keyboard layout appears.
• To add a layout, click Add layout, select the keyboard layout to use, and then click Next.
• If you do not want to add a layout, click Skip.
6. The window for connecting to a network appears.
• Click Skip for now.
• The window changes. Click No.
• Setup continues after the system restarts.
7. After the system restarts, the window for connecting to a network appears again.
• Click Skip for now.
• The window changes. Click No.
• Click No.
8. The Windows 10 License Agreement window appears.
• Verify the displayed content, and then click Accept.
9. The Who's going to use this PC? window appears.
• In the Name field, enter a user name, and then click Next.
10. The Create a super memorable password window appears.
• In the Password field, enter a password, and then click Next.
• The Confirm your password window appears. In the Confirm password field, enter your password, andthen click Next.
NOTE
In the Create an account for this PC window, even if you select Japanese as the language to use, the Windows
keyboard layout is set to the English keyboard by default.
For this reason, you will not be able to enter Japanese text even when using a Japanese keyboard, and symbols andspecial characters will be entered from keys other than the ones that are marked as such on a Japanese keyboard.
If you want to use Japanese text, as well as symbols and special characters, in the user name, password, or
password hint, first enter values in alphanumeric characters only, and then specify the values you want to use after
setup is complete.

11. The Create security questions for this account window appears.
• From Security question, select a question, and then enter your answer in Your answer. You can set three
security questions.
• Click Next.

3-6

3. SETUP

12. The Do more across devices with activity history window appears.
• Click Yes or No as required.
13. The Choose privacy settings for your device window appears.
• Turn the settings on or off as required, and then click Accept.
14. After setup is complete, the sign-in operation is performed automatically.
15. The Partition Size Setting window appears.

• The minimum possible size that can be created (default) and the maximum possible size that can becreated (MAX) are displayed. Select the size that you want to create, and then click OK. The minimum
possible size that can be created (default) is the size that is displayed when the product is shipped.
• To enter a size value directly, select Custom, enter a value for the partition size in GB (where 1 GB =1,073,741,824 bytes), and then click OK.
If you select Custom and click OK and the entered value is outside the range of values that can be entered,
the following message appears. Click OK, and then re-enter the partition size.

NOTE
If you are using a recovery DVD to return the system to its factory-shipped condition and you select Only thesystem and boot partition, the Partition Size Setting window does not appear, and setup proceeds to the point at
which the dialog box in step 17 closes.

3-7

3. SETUP

16. The Partition Size Setting confirmation window appears.
If the displayed partition size is acceptable, click OK.

17. If the partition size settings succeed, the following message appears. Click OK to close the dialog box.

Setup then continues. A message about the Windows System Assessment Tool and the message “Pleasewait. The system will restart automatically.“ will appear in that order. Wait until thesystem restarts. This processing takes several minutes.
The Windows® 10 2019 LTSC setup procedure is now complete. Now, configure the basic OS settings according
to the procedure described in 3.2 Configuring Basic Settings After OS Setup.

3-8

3. SETUP

3.1.3 Setting up Windows Server® 2016
This section describes the procedure for setting up the preinstalled Windows Server® 2016 operating system.
• This procedure covers setup for the basic items of Windows Server® 2016.
• RAS features are automatically set up.
• The setup procedure takes about 20 minutes.

● Preparing for setup
The following items are required during the setup procedure. Prepare or check them before starting the setup
procedure. In addition, perform the setup procedure indicated in this section by using the hardware configurationfrom the time that the equipment was shipped.
License certificate

Verify that the license certificate is attached to the body of the computer.

User name

The user name for the administrator account of the computer.
This can be changed later from the Control Panel.

Password

The user password.
This can be changed later from the Control Panel.

3-93. SETUP● Windows Server® 2016 setup procedure
To set up Windows Server® 2016:
1. Turn on this equipment.
Windows® starts and prepares setup.
The message “Setup is installing devices. Please wait...“ then appears, indicating thatdevice drivers are being installed.
• This processing might take several minutes. Wait until it is complete.
• Setup continues after the system restarts.
2. The Hi there window appears.
• Select a language to use and the setting items, and then click Next.
NOTE
The default time zone setting for this equipment is Osaka, Sapporo, Tokyo.
If you change the time zone, the system time of this equipment changes by the number of hours difference fromthe Osaka, Sapporo, Tokyo time zone.

3. The License terms window appears.
• Check the contents, and then click Accept.
4. The Customize settings window appears.
• In Password, enter a password.
• In Re-enter password, re-enter the password.
• Click Finish.
• The system restarts.
NOTE
In the Customize settings window, even if you select Japanese as the language to use, the Windows keyboard
layout is set to the English keyboard by default.
For this reason, you will not be able to enter Japanese text even when using a Japanese keyboard, and symbols andspecial characters will be entered from keys other than the ones that are marked as such on a Japanese keyboard.
If you want to use Japanese text, as well as symbols and special characters, in the password, first enter the value inalphanumeric characters only, and then specify the value you want to use after setup is complete.

5. Sign in.

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3. SETUP

6. The Partition Size Setting window appears.

• The minimum possible size that can be created (default) and the maximum possible size that can becreated (MAX) are displayed. Select the size that you want to create, and then click OK. The minimum
possible size that can be created (default) is the size that is displayed when the product is shipped.
• To enter a size value directly, select Custom, enter a value for the partition size in GB (where 1 GB =1,073,741,824 bytes), and then click OK.
If you select Custom and click OK and the entered value is outside the range of values that can be entered,
the following message appears. Click OK, and then re-enter the partition size.

NOTE
If you are using a recovery DVD to return the system to its factory-shipped condition and you select Only thesystem and boot partition, the Partition Size Setting window does not appear, and setup proceeds to the point at
which the dialog box in step 8 closes.

7. The Partition Size Setting confirmation window appears.
If the displayed partition size is acceptable, click OK.

3-11

3. SETUP

8. If the partition size settings succeed, the following message appears. Click OK to close the dialog box.

Setup then continues. A message about the Windows System Assessment Tool and the message “Pleasewait. The system will restart automatically.“ will appear in that order. Wait until thesystem restarts. This processing takes several minutes.
NOTE
If you select Japanese during setup, the system might restart without displaying the message “Please wait.
The system will restart automatically.“, but this does not indicate a problem with system operation.
The Windows Server® 2016 setup procedure is now complete. Now, configure the basic OS settings according to
the procedure described in 3.2 Configuring Basic Settings After OS Setup.

3-12

3. SETUP

3.2 Configuring Basic Settings After OS Setup
3.2.1 Basic Settings for Windows® 10 and Windows Server® 2016
This section describes the basic settings procedure for the preinstalled Windows® 10 and Windows Server® 2016
operating systems.
Perform this procedure as required after setting up the OS as described in 3.1 Setup Procedure When Turning On
the Power for the First Time.

3.2.1.1 Overview of the basic settings procedure

Setting up the LAN interface

See 2.8 Setting Up the LAN Interface.

See 2.9 Setting Up the Screen.
Setting up the screen

See 3.2.1.2 Setting up automatic updates.
• This procedure takes about 5 minutes.
Setting up automatic updates

3-13

3. SETUP

3.2.1.2 Setting up automatic updates
Windows® 10 and Windows Server® 2016 settings allow update programs delivered from Windows Update to be
applied automatically. Update programs for the system and applications are regularly checked, and areautomatically downloaded and installed.

To set up automatic updates:
1. Click Start, and from the displayed menu, click Settings.
2. Click Update & security. The Windows Update window appears.
(The following figure is an example from Windows® 10 2016 LTSB.)

3-14

3. SETUP

The automatic update settings in Windows® 10 include the following items.
(1) Changing the active hours
Downloads and installation will be performed automatically, but the system will not restart during
active hours. Rather, restarts will be scheduled outside of active hours. Configure this setting according
the needs of the customer environment.
(The following figure is an example from Windows® 10 2016 LTSB.)(Active hours are set for 8:00 a.m. to 5:00 p.m. by default.)(2) Restart options (Windows® 10 2016 LTSB and Windows Server® 2016)
If automatic updates are installed and the system is restarted on a schedule, you can specify a temporary
date and time at which to restart the system. This setting takes priority over the active hours setting.
(The following figure is an example from Windows® 10 2016 LTSB.)

3-15

3. SETUP

Enabling manual updates via Windows Update
If you do not want to automatically download and install update programs, you can set Windows Update to
manual updates by using the Local Group Policy Editor (gpedit.msc). The following describes the procedure
for setting Windows Update to manual updates.

1. Sign in to the computer as an administrator.
2. Right-click Start, and then click Run.
3. In the Run window, enter gpedit.msc to open the Local Group Policy Editor.
4. In the Local Group Policy Editor window, click Computer Configuration, Administrative Templates,
Windows components, Windows Update, and Configure Automatic Updates.
5. In the Configure Automatic Updates window, select Disabled, and then click OK.

3-16

4. PRECAUTIONS WHILE THE OS IS RUNNING

CHAPTER 4 PRECAUTIONS WHILE THE OS IS
RUNNING
4.1 Event Log Entries During Setup
This equipment might record the following events in the event log during OS setup, but these events do not affectsystem operation.

Table 4-1 Error and warning event logs (during setup)
SourceEvent IDType

Search-ProfileNotify

2

Error

SecurityCenter

16

Error

volmgr

46, 49Error

Service Control Manager

7000, 7009, 7022,
7023, 7024, 7043

Error

Bits-Client

16392

Error

SideBySide

33

Error

Search1008

Warning

e1rexpress

27

Warning

Kernel-PnP

219

Warning

User Profiles Service

1534

Warning

Winlogon

6005, 6006

Warning

Event IDs 7009 and 7023 might be recorded in the event log even during situations other than OS setup, but thisdoes not indicate a problem as long as the event logs are not recorded intermittently.
Event ID 33 might be recorded due to installation processing for the RAS software during setup, but this does notindicate an operational problem. This event log might also be recorded when the RAS software is re-installed.
No problems are present only when both event IDs 6005 and 6006 are recorded.

4-1

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.2 Event Log Entries While the OS is RunningThis equipment might record the following events in the event log while the OS is running, but these events do notaffect system operation.

Table 4-2 Error and warning event logs (1 of 2)
SourceEvent ID

Type

DistributedCOM

10010

Error

Search

3104

Error

Security-SPP

1014, 8198, 8200

Error

iANSMiniport11, 16Error

elrexpress

27

WarningTime-Service

134

Warning

Search3036

Warning

Windows Remote Management

10149

WarningService Control Manager

7023

Warning

4-2

4. PRECAUTIONS WHILE THE OS IS RUNNING

When the OS is running on this equipment, the following event logs might be recorded.

Table 4-3 Error and warning event logs (2 of 2)
SourceDistributedCOM

Event ID
10016

Type
Error

Source: DistributedCOM (event ID 10016) does not indicate a problem if the content of the event log matches thefollowing.

Event log content
For Windows® 10 2016 LTSB and Windows Server® 2016
The application-specific permission settings do not grant Local Activation permission for the COM Server
application with CLSID {*****} and APPID {*****} to the user ***** SID (*****) from address
LocalHost (using LRPC) running in the application container ***** SID (*****). This security permission canbe modified.

Verify that the CLSID and APPID recorded in the event log are one of the following:
CLSID

D63B10C5-BB46-4990-A94F-E40B9D520160

APPID

9CA88EE3-ACB7-47C8-AFC4-AB702511C276

CLSID

260EB9DE-5CBE-4BFF-A99A-3710AF55BF1E

APPID

260EB9DE-5CBE-4BFF-A99A-3710AF55BF1E

For Windows® 10 2019 LTSC
The application-specific permission settings do not grant Local Activation permission for the COM Server
application with CLSID {*****} and APPID {*****} to the user ***** SID (*****) from address
LocalHost (using LRPC) running in the application container ***** SID (*****). This security permission canbe modified.

Verify that the CLSID and APPID recorded in the event log are one of the following:
CLSID

Windows.SecurityCenter.WscBrokerManager
Windows.SecurityCenter.WscDataProtection
Windows.SecurityCenter.SecurityAppBroker

APPID

Unavailable

4-3

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.3 Functions Scheduled by Default
In Windows®, various functions are scheduled by default and executed periodically in the background. Among thesefunctions, Windows Defender (anti-spyware functionality) and the disk defragmenter (or drive optimization) mightsignificantly increase system load when they run, and might affect the operation of business applications.

(1) Drive optimization
On this equipment, the drive optimization schedule is turned off by default. To optimize drives, use either ofthe following methods:(a) Turning on the drive optimization schedule(b) Optimizing drives manually

The following describes the procedure for each method.

(a) Turning on the drive optimization schedule
1. Sign in to the computer as an administrator and open the Control Panel.
2. Click System and Security.
3. Under Administrative Tools, click Defragment and optimize your drives.

4-4

4. PRECAUTIONS WHILE THE OS IS RUNNING

4. The Optimize Drives window appears.
• Under Scheduled optimization, click Turn on.

5. The Optimization schedule window appears. Select the Run on a schedule (recommended) checkbox.

6. As required, configure the frequency of defragmentation. The initial schedule of defragmentation is asfollows.
Frequency: Weekly
7. Click Choose.

4-5

4. PRECAUTIONS WHILE THE OS IS RUNNING

8. The Select the drives you want to optimize on a regular schedule window appears.
As required, select the drives that you want to defragment.
• Click OK.

9. The Optimization schedule window appears. Click OK.
10. The configured schedules are displayed under Scheduled optimization. Check the contents, and click
Close to close the window.

4-6

4. PRECAUTIONS WHILE THE OS IS RUNNING(b) Optimizing drives manually
1. Perform steps 1 through 3 under (a) Turning on the drive optimization schedule.
2. The Optimize Drives window appears.
• Under Status, select the drive that you want to defragment, and click Optimize.

• When the disk optimization process is complete, the date and time of the optimization is displayed in
the Last run column.

3. Click Close to close the window.

4-7

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.4 Security Enhancement Functionality
Windows® 10 enables Windows Defender, a function that offers anti-spyware functionality. Windows Defender also
includes antivirus functionality. In some cases, this antivirus functionality might adversely impact application
performance compared to using Windows® 7.

4.5 Factory Default Network Settings● Turning off SNP (Scalable Networking Pack)
SNP is intended to reduce processor load by delegating TCP-related processing to the network adapter. SNP
consists of the following three features:• TCP Chimney Offload• Receive Side Scaling (RSS)• Network Direct Memory Access (NetDMA)
Unfortunately, if the system is used in Windows® with SNP turned on, network processing might become unstable,or network performance might be reduced when you use the network in specific ways. For these reasons, SNP is
disabled in this equipment.
Windows® 10 disables TCP Chimney Offload and Network Direct Memory Access (NetDMA) by default, so users
need only disable Receive Side Scaling (RSS).

4-8

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.6 License Activation
Windows® 10 is activated automatically when the equipment is connected to the internet.
For this reason, if Windows has not been activated in an environment that is not connected to the internet, themessage Connect to the internet to activate Windows appears in System in the System and Security section of theControl Panel. Even so, you can continue to use the equipment.
To activate Windows offline over the phone, perform the following procedure:
1. Open command prompt as an administrator, and then run the following command:
C:\windows\system32>slui 4

2. When the Select your country or region window appears, select a country, and then click Next.
3. The Call and provide your installation ID window appears. Call the displayed phone number, and thenverify the confirmation ID. After verifying the confirmation ID, click Enter confirmation ID.
4. The Enter your confirmation ID window appears. Enter your confirmation ID, and then click Activate
Windows.
5. The Windows is activated window appears. Click the Close button.
Windows is now activated.

4-9

4. PRECAUTIONS WHILE THE OS IS RUNNING

4.7 Unresponsive Mouse in the Sign-In Window
In Windows® 10 2019 LTSC, if a message for verifying the settings for the collection of memory dumps appears
when a user with a set password is signing in, the window might be displayed only in the background and the mousemight become unresponsive.
In such cases, the sign-in window can be displayed by using the keyboard. Press the Enter key to correct the
problem.

4-10

5. SPECIFICATIONSCHAPTER 5 SPECIFICATIONS
5.1 Equipment Specifications(1) Common specifications
Item

Specifications

Model

See (2) Individual specifications.

Processor

See (2) Individual specifications.

Main memory

4 GB, 8 GB, 16 GB

Display resolution and color depth

See (6) Supported resolutions.

Built-in filedeviceExpansion slots

DVD

DVD drive#1

HDD or SSD

See (2) Individual specifications.

PCI

See (2) Individual specifications.

PCI Express

See (2) Individual specifications.
Analog (RGB Mini D-sub 15 pins)

Display

Digital (DVI-D 24 pins)
Digital (DisplayPort 20 pins) #2, #3

USB ports
13

USB 2.0 × 2 (front)
USB 3.0 × 6 (rear)

Serial port

RS-232C (D-sub 9 pins) × 1

LAN ports

1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 3(RJ45, Wake-on-LANTM supported)

Audio

LINE IN × 1, LINE OUT × 1

External contact

Connector shape: D-sub 25 pins
Type C: DI2 point, DO3 point, A contact point
Note: Specifications can be changed at the time of purchase.

External Dimensions(Width × Depth × Height)

RAS features

WeightInrush current
Leakage current
Consumption current (max.)
100 V AC /240 V AC
VoltagePower
Frequency
Keyboard and mouse

93 × 356 × 325 mm (rubber feet and vertical stand not included)

Hardware status monitoring (fan failure, temperature failure, SMART,
drive operating time, and more), OS deadlock monitoring, watchdog
monitoring, alarm notification when failures are detected (pop-up
notifications, digital LEDs for status indication, remote notifications,and more), memory dump collection, maintenance operation support
commands, simulation functions
Approx. 8 kg
50 A or less (115 V AC), 100A or less (230 V AC)
3.5 mA or less
2.4 A/1.0 A
100 - 240 V AC ± 10% (wide range input)
50/60 Hz ± 3 Hz
Optional

5-1

5. SPECIFICATIONS(2) Individual specifications

Item

Specifications
HF-W2000 model 58

HF-W2000 model 55

HF-W2000 model 50

Model#4

A model: HJ-2058-xxMA
B model: HJ-2058-xxMB
S model: HJ-2058-xxMS

A model: HJ-2055-xxMA
B model: HJ-2055-xxMB
S model: HJ-2055-xxMS

A model: HJ-2050-xxMA
B model: HJ-2050-xxMB
S model: HJ-2050-xxMS

Processor

Intel® Xeon® Processor
E3-1275 v6(3.8 GHz)

Intel® CoreTM i3-7101E
Processor(3.9 GHz)

Intel® Celeron® Processor
G3930E(2.9 GHz)

Built-in filedevice#5, #6

Expansion
slots

DRIVE1#7

SATA HDD 1 TB or
SATA SSD 512 GB

DRIVE2#8

SATA HDD 1 TB (optional)
SATA SSD 512 GB (optional)

PCI

Full height short size × 1

Full height short size PCI Express x16 × 1
Full height short size PCI Express x4 × 1#9#1: The DVD drive in this equipment supports the following types of media:
Read supported: CD-ROM, DVD-ROM
Read/write supported: DVD-R
Depending on the type of CD or DVD used, you might not be able to read from or write to the disc. In such cases,
use another CD or DVD.
#2: When outputting to three screens, if you are using the DisplayPort-DVI conversion connector, select from an active
DisplayPort-DVI conversion connector, and use it after a preliminary evaluation.
#3: For details about the output resolution when using a DisplayPort-DVI conversion connector, see the specificationsof the DisplayPort-DVI conversion connector.
#4: The xx parts of the name indicate the OS type. For details about OS types, see (3) Pre-installed OS model
specifications in 5.1 Equipment Specifications.
If xx is "NO", no OS is installed.
The letter at the end of the name denotes the model:
A: A model (single HDD model), B: B model (software RAID1 hot-swap model), S: S model (SATA SSD)
#5: For details about the precautions for hard disks, see 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in
PRECAUTIONS.
#6: or the A model and B model, when DRIVE1 and DRIVE2 are installed, their capacities must be the same. For the
S model, use in combination with an HDD is not supported.
#7: or the A model or the B model, the factory default of the capacity of the C drive partition is 100 GB, and otherspace is unallocated. For the S model, the factory default of the capacity of the C drive partition is fixed as the
maximum capacity of the SSD.
#8: RIVE2 is an option for the A model, but is part of the standard configuration for the B model. In addition, SSD2 isan option for the S model.
#9: lthough the connector is PCI Express x16, the internal connection is PCI Express x4.
PCI Express

5-2

5. SPECIFICATIONS(3) re-installed OS model specifications
OS typePre-installed OS

WE

Microsoft® Windows® 10 IoT Enterprise 2016 LTSB (64-bit) (Embedded licensing version)

WF

Microsoft® Windows® 10 IoT Enterprise 2019 LTSC (64-bit) (Embedded licensing version)SD
Microsoft® Windows Server® 2016 Standard (64-bit) (Embedded licensing version)#1, #2#1: The client access licenses (CAL) are to be prepared by customers.
#2: Only HF-W2000 model 58 and model 55 are supported.

(4) Accessories
Item

Specifications

Power cord

7 A 125 V two-prong plug with ground pole

ManualSAFETY INSTRUCTIONS (manual number WIN-B-0011)(5) Option specifications
Item

Specifications

LAN adapter

1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 1(For details, see (8) Optional LAN adapter specifications (HJ-F2050-20).)

External contact port

Service menu

Type B(For details, see 5.8.2 External contact specifications.)
Type A(For details, see 5.8.2 External contact specifications.)
Failure Analysis Support Service (as-needed contract)
Failure Analysis Support Plus (included with purchase of main unit)

5-3

5. SPECIFICATIONS(6) Supported resolutions
Screen settings
Refresh rate#1
Resolution

Analog RGB

DVI-D

DisplayPort

AnalogDigitalDigital

640 × 480

60 Hz

60 Hz

60 Hz

800 × 600

60 Hz

60 Hz

60 Hz

1,024 × 768

60 Hz

60 Hz

60 Hz

1,280 × 1,024

60 Hz

60 Hz

60 Hz

1,600 × 1,200

60 Hz

60 Hz

60 Hz

1,920 × 1,080

60 Hz

60 Hz

60 Hz

1,920 × 1,200

60 Hz

60 Hz

60 Hz

2,560 × 1,440

--

--

60 Hz

2,560 × 1,600

--

--

60 Hz

3,840 × 2,160--60 Hz#1: All refresh rate settings indicated in the table have been confirmed to work in the test environment provided by
Hitachi. Supported resolutions and refresh rates differ by display. Consequently, some settings might not be
usable for a specific display.

5-4

5. SPECIFICATIONS(7) Main memory specifications
Only the following combinations can be used for the configuration of the main memory of this equipment.
DIMM1

DIMM2

Total capacity

4 GB

--

4 GB

4 GB

4 GB

8 GB

8 GB

8 GB

16 GB

(8) Optional LAN adapter specifications (HJ-F2050-20)
ItemSpecifications

Interface

1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2(RJ45, Wake-on-LANTM not supported)

Installed slot

PCI Express x1

Dimensions

120.7 mm × 67 mm (including full height bracket)

WeightAbout 40 g

5-5

5. SPECIFICATIONS(9) Maximum current specifications (USB ports, extension boards, DisplayPort)The following table shows the maximum total current consumption for the USB ports, expansion slots (PCI
Express/PCI) and DisplayPort.

DC Output

Maximum total current consumption for USB port × 8 ports/
Extension board × 3 slots/
DisplayPort × 1 port

3.3 V

3.5 A

5V

7.5 A

12 V

2.1 A

-12 V

0 A（No Power Supply）

The following table shows the maximum current consumption for each of the USB ports, expansion slots (PCI
Express/PCI) and DisplayPort. Make sure that the inrush current when a device is connected does not exceed thespecified maximum current. If the inrush current exceeds the specified maximum current, the surge protection
circuit might activate, and the connected device might not be recognized.
Item

Voltage

Maximum current

USB 2.0 port

5V

0.5 A/port

USB 3.0 port

5V

0.9 A/port

3.3 V

3.0 A/slot

12 V

2.1 A/slot

3.3 V

3.0 A/slot

12 V

2.1 A/slot

3.3 V

6.0 A/slot

5V

5.0 A/slot

12 V

0.5 A/slot-12 V

0A（No Power Supply）

Analog RGB

5V

1.0 A/port

DVI-D

5V

0.5 A/port

DisplayPort

3.3 V

0.5 A/port

PCI Express x16 slot
PCI Express x4 slot

PCI slot

5-6

5. SPECIFICATIONS

5.2 Memory Space
0
Conventional memory
500(DOS application area)

A0000
Video RAM window
Space available for real mode

C0000
Video BIOS#1
D0000
Extended BIOS space#2
E0000
System BIOS
(Flash ROM)
100000(1 MB)

Main memory

BF80 0000
Memory-mapped I/O
1 0000 0000
Main memory
4 3E7F FFFF
(max. 16.9 GB)#1: The size of the video BIOS might change in future versions.
#2: The extended BIOS space is a narrow space between D0000 and DFFFF, and might already be in use by otherdevices. In addition, the size of the BIOS of the standard built-in adapters might change in future versions. If
possible, we recommend not using the BIOS space when designing a new device. If you do, a conflict might occur
between devices, resulting in device malfunctions.

5-7

5. SPECIFICATIONS

5.3 I/O Spaces
List of I/O spaces
I/O address0000-001F
0020-002D
002E-002F
0030-003D
0040-0043
004E-004F
0050-0053
0060, 0062, 0064, 0066
0061
0070-0077
0080
0081-0091
0092
0093-009F
00A0-00B1
00B2-00B3
00B4-00BD
00C0-00DF
0000-00FF
0240-025F
02E8-02EF
02F8-02FF
03B0-03DF
02E8-02EF
03F8-03FF
04D0-04D1
0CF8-0CFB
0CF9
0CFC-0CFF
1800-189F
F000-F03F
F040-F05F
F060-F07F
F080-F083
F090-F097

Device name
DMA controller
Interrupt controller
Super I/O configuration
Interrupt controller
System timer
Super I/O configuration
System timer
Keyboard controller
NMI controller
RTC controller
DMA and POST code
DMA controller
Reset controller
DMA controller
Interrupt controller
Power management controller
Interrupt controller
DMA controller
Reserved (domain other than the preceding)
RAS LSI register
Serial port
Serial port
VGA controller
Serial port
Serial port 1 (COM1): A
Interrupt controller
PCI configuration (address)
Reset controller
PCI configuration (data)
Power management controller
VGA controller
SMBus controller
AHCI controller
AHCI controller
AHCI controller

5-8

5. SPECIFICATIONS

5.4 List of Interrupts
Interrupt pin

Description

IRQ0

System timer

IRQ1

Not used

IRQ2

Not usedIRQ3

Not used

IRQ4

Serial port 1 (COM1)

IRQ5

Not usedIRQ6

Not used

IRQ7

Not used

IRQ8

Real-time clock

IRQ9

Not used

IRQ10

Not used

IRQ11

SMBus

IRQ12

Not used

IRQ13

Coprocessor

IRQ14

Not used

IRQ15

Not used

IRQ16

PCI Express slot 1, PCI slot 3

IRQ17

PCI Express slot 2

IRQ18

Not used

IRQ19

Not used

IRQ20

Not used

IRQ21

Not used

IRQ22

Not used

IRQ23

Not used

MSI

xHCI, onboard video, LAN1, LAN2, LAN3, SATA controller

NOTE• This list is valid when the APIC is enabled (default settings).
• The IRQ numbers of PCI slots are valid when the INT A terminal is used.
• The IRQ numbers are fixed, and you cannot change the settings shown here.
• Even in an APIC-capable OS, APIC-enabled IRQ numbers are assigned only while the corresponding devices
are active. In other cases, APIC-disabled IRQ numbers are assigned (see the next page).

5-9

5. SPECIFICATIONS

IRQ assignment when the APIC is disabledInterrupt pin

Description

IRQ0

System timer

IRQ1

Not used

IRQ2

Not usedIRQ3

Not used

IRQ4

Serial port 1 (COM1)

IRQ5

Not usedIRQ6

Not used

IRQ7

Not used

IRQ8

Real-time clock

IRQ9

Not used

IRQ10

LAN1

IRQ11

SMBus controller, onboard video, xHCI, SATA controller, LAN2, LAN3, all PCI devices

IRQ12

Not used

IRQ13

Coprocessor

IRQ14

Not used

IRQ15

Not used

5.5 Serial Port Settings
The factory default settings for the serial ports are as follows. Do not change these settings. If you do, the equipment
might not work properly.
Name recognizedby the BIOS

I/O address#

Serial port A
3F8h#: Automatically assigned by the BIOS

IRQ assignment#

Name recognizedby the OS

Note

IRQ 4

COM1

Standard feature

5-10

5. SPECIFICATIONS

5.6 BIOS Setup
The BIOS stores the system configuration information in the SPI-ROM. If you modify the system configuration,
you might also need to change the BIOS settings.
For cautions on usage when changing the BIOS settings, see 10. BIOS SETTINGS.
NOTEThe BIOS is configured to match the system configuration when the equipment was shipped.
If the BIOS settings are changed, the system might not operate stably or start properly. Use sufficient care whenchanging the BIOS settings.

(1) Starting the setup menu
When you set up the BIOS, start the setup menu.
Turn on the power switch (see 1.5 Name and Function of Each Part). Messages related to system initialization
will be displayed. Press the F2 key to launch the setup menu.

(2) Navigating the setup menu
Use the following keys to navigate the menu.
Key name

Description

Esc

Used to exit setup or return from a lower menu to a higher menu.

← or →

Used to select a menu or a menu group displayed at the top of the screen.

↑ or ↓

Used to select an item or a sub-item under a menu group.

＋or －Used to select a value for the setting. By pressing these keys, settings cycle through the available
options.

Space

Used to select a value for the setting. If there are only two available options, this key toggles thesetting.

Tab

When you are configuring the date and time, pressing this key shifts the focus among setting
items, for example, from month to day and from hour to minute.

Enter

Used to move from a higher menu to a lower menu, to exit setup (saving data to the SPI-ROM),and for various other purposes.

(3) Overview of the setup menu
The setup menu consists of the following items:
Main: This is the screen displayed when the menu starts. You can configure basic system settings such as the date
and time.
Advanced: You can configure detailed system settings such as interrupt ports and I/O address settings.
Chipset: You can configure ECC support settings and whether to enable or disable a LAN.
Boot: You can configure the priority order of devices from which an OS is booted.
Save&Exit: You can save modified configuration information to the SPI-ROM, reset configuration information to
the default settings, and make other changes.

5-11

5. SPECIFICATIONS(4) Details of the setup menu
The following tables show the details of the items you can set in each menu.
(1/5)
Top
menu

Setting item

Main

System Date
System Time
Advanced Beep on Boot

Default value--Disabled

Correctable ECC Error
Pause

Memory Testing

CPU Configuration

Notes
When you set the system up for the firsttime, be sure to configure these items.
Specifies whether to turn the beep sound on
or off at startup.
Options: Disabled, Enabled
Specifies whether to display a message andpause startup, or to ignore errors andproceed with startup when a Correctable
ECC Error is detected.
Options: Pause, Pass
Specifies whether to test the memory during
startup.
Options: Enabled, Disabled
Specifies the test mode for the memory test
during startup.
Options: Normal Test, Fast Test
Specifies whether to use a single core or
multiple cores.
Options: Enabled, Disabled
Specifies whether to enable or disable
Hyper-Threading Technology.
Options: Enabled, DisabledThis item does not appear for processorsthat do not support Hyper-Threading.

Memory Testing

EnabledMode of Testing

Normal Test

Core Multi
Processing

EnabledHyper-Threading

Enabled

EIST

EnabledSpecifies whether to enable or disable EIST.
Options: Enabled, Disabled

MMIO Range

Dynamic

Specifies whether MMIO is dynamic or
fixed (2 GB).
Options: Dynamic, 2 GB

5-12

5. SPECIFICATIONS

(2/5)
Top
menu

Setting item

Advanced SATA
Configuration

Default value

SATA Mode
Selection

AHCI

Drive 1 Slot

Enabled

Drive 2 Slot

Enabled

Drive 3 Slot

Enabled

USB Configuration
Legacy USB Support Enabled

Front USB Port

Enabled

5-13

Notes

Do not change the setting to the left.

Specifies whether to enable or disable theapplicable slot.
Options: Enabled, Disabled
Specifies whether to enable or disable theapplicable slot.
Options: Enabled, Disabled

Specifies whether to enable or disable theapplicable slot.
Options: Enabled, Disabled
Specifies whether to activate USB devices.
If you disable this setting, you can use a
USB keyboard only for the setup menu andafter Windows® starts.
Options: Enabled, Disabled
Specifies whether to enable or disable thefront USB ports.
Options: Enabled, Disabled

5. SPECIFICATIONS

(3/5)
Top
menu
Advanced Power
Configuration

Setting item
After AC Power On

Default
value
Auto

Fan Failure Detection Enabled

Fan Speed Control

Auto

Cx State Enable

Disabled

5-14

Notes
Specifies settings that govern the behavior whenpower is restored after power is lost.
Stay Off: When the power is turned on, the system
goes into the soft power off mode.
Power On: When the power is turned on, the OS
starts automatically.
Auto: If the OS was running the last time the power
was turned off, the OS starts as in the case of PowerOn. If the OS was not running the last time thepower was turned off, the system goes into the soft
power off mode as in the case of Stay Off.
If the backup battery runs out of power or if thebattery is not connected, the settings operate thesame way as Stay Off when the power is turned off.
If the backup battery runs out of power or thebattery is replaced, the applicable settings value
reverts to the default (Auto).
Specifies whether to detect fan failures when the
power is turned on.
Option: Enabled, Disabled
Specifies the rotational speed of the fan.
Auto: The fan speed changes automaticallyaccording to the CPU temperature.
Full: Fan speed is always at maximum.
Changes the behavior of the processor power state(Cx).
Options: Disabled, Enabled

5. SPECIFICATION

(4/5)
Top
menu

Default
value

Setting item

Advanced PCI Configuration PCI-Express
Device Slot #1

EnableMasterEnabled

Link Speed Auto
PCI-Express
Device Slot #2

EnableMasterEnabled

Link Speed Auto
PCI-Express
Device Slot #3

EnableMasterEnabled

Link Speed AutoI/O Device
Configuration

PCI Parity Error Detection

EnabledSerial Port A

EnabledBase I/O Address

3F8hInterrupt

IRQ4

5-15

Notes
Specifies whether to enable or disable
mastering for the device connected in Slot
#1.
Options: Enabled, Disabled
Specifies the link speed of the device
installed in the applicable slot.
Options: Auto, Gen1, Gen2, Gen3
Specifies whether to enable or disable
mastering for the device connected in Slot
#2.
Options: Enabled, Disabled
Specifies the link speed of the device
installed in the applicable slot.
Options: Auto, Gen1, Gen2, Gen3
Specifies whether to enable or disable
mastering for the device connected in Slot
#3.
Options: Enabled, Disabled
Specifies the link speed of the device
installed in the applicable slot.
Options: Auto, Gen1, Gen2, Gen3
Specifies whether to enable or disable PCIBus Parity Error.
Options: Enabled, Disabled

Do not change the settings to the left.

5. SPECIFICATION

(5/5)
Top
menu

Setting item

Default value

Chipset

Note
Specifies whether to enable or disable the ECC
function of the memory.
Options: Enabled, Disabled
Specifies whether to enable or disable the applicable
LAN port.
Options: Enabled, Disabled
Specifies whether to enable or disable the applicable
LAN port.
Options: Enabled, Disabled

ECC Support

EnabledLAN 1

EnabledLAN 2

EnabledLAN 3

EnabledSpecifies whether to enable or disable the applicable
LAN port.
Options: Enabled, Disabled

Bootup NumLock State

On

Specifies whether to turn Num Lock on for the
keyboard upon startup.
Options: On, Off

UEFI Boot

Disabled

Boot Option Priorities

1. USB FDD
2. SATA
CD/DVD
3. USB CD
4. DRIVE1
5. DRIVE2
6. PCI SCSI
7. USB HDD
8. Internal
Shell

Boot

Specifies whether to enable or disable UEFI.
Options: Disabled, Enabled

Save&Exit Exit Saving Changes

Specifies the priority for devices that start the OS, andwhether to start the OS from a particular device.

Saves the changes you made in setup to the SPI-ROM,and then reboots the system.

Exit Discarding Changes

Discards the changes you made in setup, and rebootsthe system by using the configuration that was saved
to the SPI-ROM last.

-Load Setup Defaults

Loads the BIOS default settings.
Default values are loaded but not saved in the SPIROM. If you want to save the default settings in the
SPI-ROM, use Exit Saving Changes.

5-16

5. SPECIFICATION(5) Restoring the default settings
To restore all items in the setup menu to the default settings:
1. Start the setup menu. (See (1) Starting the setup menu.)
2. Open Save&Exit in the top menu. Move the cursor to Load Setup Defaults and press Enter.
The message Load Optimized Defaults? is displayed.
3. Select Yes and press Enter.
4. Open Save&Exit in the top menu again. Move the cursor to Exit Saving Changes. Press Enter. The message
Save configuration and reset? is displayed.
5.

Select Yes and press Enter.

This completes the procedure.

5-17

5. SPECIFICATION

5.7 Hardware System ClockThis equipment has a hardware system clock that uses an RTC (real-time clock) IC.
The clock has a built-in calendar and continues to work by using a backup battery, even when the system power isoff.

Table 5-1 Hardware system clock specifications

Item

Specifications

Time function

Hour/minute/second (24-hour clock)

Date function

Year/month/day

Precision±4 seconds per day#Battery backup
Lithium battery#: Rough estimates when the ambient temperature is 25°C.

The system regularly updates the internal clock by using a periodic timer. The internal clock is adjusted by reading
the time and date from the hardware clock when, for example, the system starts.

5-18

5. SPECIFICATION

5.8 Interface Specifications
5.8.1 Connector specifications
The following shows the specifications of the interfaces from this equipment to external devices.
For information about the location of the ports, see Parts related to the display and user operation in 1.5 Name andFunction of Each Part.

(1) Motherboard (standard)● USB 2.0 port (front)
Pin no.

U1

L1

U2

L2

U3

L3

U4

L4

Signal name

U1

+5V

U2

USBD1-U3

USBD1+

U4

GND

L1

+5V

L2

USBD0-

L3

USBD0+L4

GND● USB3.0 port (rear)

9

U1
9

L1

5

4
5

4

Pin no.

Signal namePin no.

Signal name

L1(1)

+5V

U1(10)+5V

L2(2)USBD0-

U2(11)

USBD1-

L3(3)

USBD0+

U3(12)

USBD1+

L4(4)GND

U4(13)GND

L5(5)SSRX1-

U5(14)

SSRX2-L6(6)SSRX1+

U6(15)

SSRX2+

L7(7)GND

U7(16)GND

L8(8)SSTX1-

U8(17)

SSTX2-L9(9)SSTX1+

U9(18)

SSTX2+

5-19

5. SPECIFICATION● Serial port (male connector, inch screws) (COM1)
1

5

6

9

Pin no.

Signal namePin no.

Signal name

1

CD

6

DSR

2

RD

7

RTS

3

TD

8

CTS

4

DTR

9

RI

5

GND

● Built-in LAN port (RJ45 modular port 8 pins)

81

Pin no.

Signal name

1
2
3
4
5
6
7
8

TRD0+
TRD0TRD1+
TRD2+
TRD2TRD1TRD3+TRD3-For network connections, use the following specified cable.
Cable specification: UTP cable (twisted-pair cable without shielding), Category 5e or 6

5-20

5. SPECIFICATION● Video port (VGA terminal Mini D-sub 15 pins, inch screws)

1

5

10

6

11

15

Pin no.

Signal namePin no.

Signal name

1

RED

9

+5V

2

GREEN

10

GND

3

BLUE

11

NC

4

NC

12

SDA

5

GND

13

HSYNC

6

RED-RTN

14

VSYNC

7

GREEN-RTN

15

SCL

8

BLUE-RTN● Video port (DVI-D 24 pins, inch screws)
8

1

KEY

17

24

Pin no.

Signal namePin no.

Signal namePin no.

Signal name

1

TX2M

9

TX1M

17

TX0M

2

TX2P

10

TX1P

18

TX0P

3

SGND

11

SGND

19

SGND

4

NC(TX4M)

12

NC

20

NC

5

NC(TX4P)

13

NC

21

NC

6

DDCCLK2

14

P5DFP

22

SGND

7

DDCDAT2

15

PGND

23

TXCP

8
NC
16
NC
Note: This video port supports single-link connections only.

24

TXCM

5-21

5. SPECIFICATION● Video port (DisplayPort 20 pins)
19

1

2

20

Pin no.

Signal namePin no.

Signal name1

MainLane0+

11

GND

2

GND

12

MainLane3-

3

MainLane0-

13

GND

4

MainLane1+

14

GND

5

GND

15

Aux+

6

MainLane1-

16

GND

7

MainLane2+

17

Aux-

8

GND

18

HotplugDetect

9

MainLane2-

19

GND

10
MainLane3+20+3.3V
Note 1: If you use a DisplayPort-DVI conversion connector for triple display, you must selectthe active conversion connector and perform a preliminary evaluation.
Note 2: If you use a DisplayPort-DVI conversion connector, you must confirm the output
resolution specifications of the DisplayPort-DVI conversion connector.

5-22

5. SPECIFICATION● Audio port: LIN and LOUT (3.5φ stereo audio port)

LIN

LOUT

Pin no.

Signal namePin no.

Signal name

1

AGND

1

AGND

2

LIN_L

2

LOUT_L

3

LIN_R

3

LOUT_R

Mold
Plug

Audio cable

NOTE
The diameter of the mold of the cable must be 10 mm or less. If the diameter of the mold is larger than
10 mm, when you try to connect cables to both LINE IN and LINE OUT, the two molds get in the wayof each other, and you cannot insert the connectors.

5-23

5. SPECIFICATION(2) RAS external contact interface (EXT)● External contact I/O port (male connector, inch screws)
1

13

14

25

Type CPin no.

Signal namePin no.

Signal name

1

NC

14

NC

2

GENDO0_1

15

GENDO0_2

3

NC

16

NC

4

GENDO1_1

17

GENDO1_2

5

PSDOWN_1

18

PSDOWN_2

6

NI_RMTPWRON_1/NI_GENDI2_1

19

GND(NI_RMTPWRON_1/NI_GENDI2_2)

7

NI_GENDI1_1

20

GENDI1_2

8

NC

21

RMTPWRON_2/GENDI2_2

9

NC

22

GND(NI_GENDI1_2)

10

NC

23

NC

11

NC

24

NC

12

GENDI1_1

25

NC

13

RMTPWRON_1/GENDI2_1

Type A, B
Pin no.

Signal namePin no.

Signal name1

MCALL_1

14

MCALL_2

2

GENDO0_1

15

GENDO0_2

3

GENDO1_1

16

GENDO1_2

4

WDTTO_1

17

WDTTO_2

5

PSDOWN_1

18

PSDOWN_2

6

GENDI0_1

19

GND(RMTPWRON_2/GENDI2_2)

7

RMTSTDN_1/GENDI_1

20

GND(RMTSTDN_2/GENDI_2)

8

GND(RMTRESET_2)

21

GND(GENDI1_2)

9

CPUSTOP_2

22

GND(GENDI0_2)

10

RMTPWRON_1/GENDO2_2

23

CPUSTOP_1

11

RMTRESET_1

24

GENDO2_1

12

GENDI1_1

25

GND

13

GENDI2_1

5-24

5. SPECIFICATION

5.8.2 External contact specifications
Type C is the standard for external contact I/O. Users can change to Type A or Type B at the time of purchase. (Thiscannot be changed after purchasing the equipment.)(1) List of external contact I/O signals
Signal line
PSDOWNCPUSTOP

OutputWDTTO
MCALL
GENDO0GENDO1GENDO2
RMTSHTDN(GENDI)RMTREST

Input

GENDI0GENDI1
GENDI2(RMTPWRON)

Meaning
Activated when the OS is shutdown (standby or the main power is off) or whenpower is not supplied to the equipment.
Activated when the OS, application, device driver, or similar cannot run properly
due to an abnormally high system load or crash.
Activated when a timeout is detected by the watchdog timer. A timeout is also
detected when the OS is shutdown (standby or the main power is off) or when power
is not supplied to the equipment.
This is a maintenance request signal. This contact is activated when the temperature,
the fan status, or one side of the mirrored disks (B model only) is abnormal.
These are general-purpose contact output signals. A user can assign a task to each of
the contacts GENDO0 through GENDO2.
This is a shutdown request signal or a general-purpose input signal. When thiscontact is closed, the OS will be shutdown. The user can select which signal to use.
This is a reset request signal. When this contact is closed, the equipment is hardreset.
These are general-purpose input signals. A user can assign a task to each one of thecontacts GENDI0 and GENDI1.
This is a general-purpose input signal.
A user can assign a task to contact GENDI2. This input can also be used for the
remote power-on function.

5-25

5. SPECIFICATION(2) External contact I/O port specifications
Output#1
Item

Type C(standard)Type B(option)

Input

PS
DOWN

CPU
STOP

WDTTO

MCALL

A contact

--

--

--

B contact

Type A(option)GEN GEN GEN RMTSHTDN/ RMTDOO DO1 DO2
GENDI#2
RESET

A contact
A contact

A contact

Contact specifications: PhotoMOS relay contact
Load voltage: Max. 40 V DC
Specifications Load current: Max. 0.1 A/point (steady state)Max. 0.6 A/point (inrush)
Dielectric strength: 250 V AC, 1 minute

--

GEN
DI0

GEN
DI1

GENDI2/RMTPWRON#3

--

--

--

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Contact specifications: Non-voltage transistor contact
Contact current: 1 mA/point

Type A/B: Non-isolated
Type C: Support for two types of input, non-isolated
and isolated (not usable simultaneously)
Non-isolated:
5 V (VCC)

Contact
input

40 V DC 0.1 A
Contact
specifications

Fuse
Load

Contact
diagrams～

Cable

HF-W side

User side

Surge killer

Isolated:
DC 24 V 5 mA
HF-W side

Cable

Fuse

User side～

HF-W side

PS DOWN: Power supply down
CPU STOP: CPU stopped (OS freeze monitoring)
WDTTO: Watchdog time out
MCALL: Maintenance technician call

RMTPWRON: Remote power on
RMTSHTDN: Remote shutdown
RMTRESET: Remote reset

5-26

Cable

User side

GENDI*: General input
GENDO*: General output

5. SPECIFICATION#1: The operation of the A contact and B contact are as follows:
A contact (MCALL):
Open when normal, closed when abnormal, open when power is cut.
A contact (PSDOWN,CPUSTOP,WDTTO):
Closed when normal, open when abnormal, open when power is cut.
A contact (GENDO*):The contact state depends on the user program instruction. Open when power is cut or without program instruction.
B contact (PSDOWN,CPUSTOP,WDTTO):
Open when normal, closed when abnormal, closed when power is cut.
#2: RMTSHTDN and GENDI use the same contact (switched by the RAS software setting). RMTPWRON and GENDI2 use thesame contact (switched by the jumper pin setting). For details, see 6.6 Enabling the Remote Power-On Function.
#3: When you use the RMTPWRON function, ensure that no noise is added to the external contact. If the contact closes for 15 ms
or more during the soft power-off mode due to noise or other reasons, the power might turn on unexpectedly. Note that when
the OS or BIOS is running after the power turns on, the RMTPWRON function is disabled, and the contact can be used as a
GENDI2 input.

5-27

5. SPECIFICATION(3) Recommended EXT cable specifications
1. The following cable is required for connections.#1

D-sub 25 pin
female connector

M4 solderless terminal

Shielded grounding#2

#1:
#2:

2.

The maximum cable length is 30 m.
To connect a cable shield, in addition to the cable, you must provide a shielded grounding bar for
dedicated use with shielded wire connections.

User-made cables must meet the following specifications:
EXT-side connector
Cable#

25

13

14

Connector shape on the user
equipment side:
Match it with the user
equipment.

1
Plug case

Exterior view of the external contact cable and connector#:

The shielded grounding of the cable must firmly contact the conductor of the plug case (frame ground).
(Do not connect a GND pin of the EXT port to the shielded grounding, because all GND pins are signal
ground. If you do so, the equipment might malfunction.)● EXT side connector specifications (recommended connector)
Connector shape: D-sub 25 pin female connector (two lines)
Part name

Model

Manufacturer

Plug case

HDB-CTH1(4-40)(10)

Hirose Electric Co., Ltd.

Female connector

HDBB-25S

Hirose Electric Co., Ltd.

● Cable specifications (recommended cable)
Item

Specifications

Notes

Maximum cable length

30 m

Electric shield of the cable

RequiredConnected to the frame ground

Recommended cable

UL2464SB 13P × 24AWG

Hitachi Metals, Ltd.

5-28

5. SPECIFICATION

5.8.3 External interface cable length specifications(1) External interface cable length specifications
The recommended maximum cable length for each interface of this equipment is as follows:No.

Connector nameMaximum cable length (m)

Notes

1

Analog RGB port

3

2

DVI-D port

33

DisplayPort

3

4

LAN port

100

UTP Category 5e or better

5External contact port

30

For information about the cablespecifications, see 5.8.2 (3).

6

Serial port (COM)15

Use a shielded cable.

7

Front USB 2.0 (2 ports)
3

Use a USB 2.0 compliant shielded cable. If
you use an extension cable, connected USB
devices might not work properly.

2

Depending on the connected device, use a
USB 3.0 compliant shielded cable or a USB
2.0 compliant shielded cable.
If you use an extension cable, connected
USB devices might not work properly.

89Rear USB 3.0 (6 ports)

Audio (LINE IN/LINE OUT)

2

Connected devices might not work properly depending on the device. Verify proper operation of the device before
using it.
Equipment operation cannot be guaranteed when used in combination with extension or switching devices. Verify
the correct operation of the equipment in advance.

5-29

This page is intentionally left blank.

6. INSPECTION AND MAINTENANCE

CHAPTER 6 INSPECTION AND MAINTENANCE
6.1 Daily Inspections

WARNING
Install a dust filter for use with the equipment. Not doing so allows dust into the equipment,
which might result in a short circuit fire.

CAUTION
Before you clean or replace the dust filter of this equipment, shutdown the OS, unplug thepower cord, and wait for at least one minute. Failure to do so might result in injury to thehands or fingers.

NOTICE● Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least
one minute. Not doing so might cause HDDs and other devices to fail.
● When transporting or carrying the equipment, pack it by using the dedicated container (thecontainer and packing materials used when the equipment was delivered). Using anothercontainer or other packing materials might damage the equipment.
● Do not use the dedicated container to transport or carry the equipment if the container has
been damaged or broken. Doing so might damage the equipment.

6-1

6. INSPECTION AND MAINTENANCE(1) Cleaning the dust filter

NOTICE
After washing a dust filter, dry it completely before re-attaching it to the equipment. Using theequipment while its dust filter is not completely dry might cause equipment failure. When using adetergent to clean a dust filter, use a neutral detergent. Using other types of detergents mightcause the dust filter to lose its feature.

(a) Frequency
Clean the dust filter at a frequency in the range from once a month to once every three months, depending on theamount of dust in the environment.

(b) Procedure
1. Shutdown the OS.
2. Unplug the power cord. Wait for at least one minute before you start cleaning.
3. Take out the dust filter located on the front panel, and then dust or wash the filter. If you wash the filter, wait
until the filter is completely dry, and then re-attach the filter to the equipment. For details about how to installor remove the dust filter, see 6.3.8 Installing and removing a dust filter.

6-2

6. INSPECTION AND MAINTENANCE(2) Cleaning the optional keyboard
When cleaning the keyboard, note the following:● Do not spray detergent directly onto the keyboard or spill liquid detergent on it.
● Do not wipe the keyboard with a wet cloth. If you do so, the equipment might fail.

Detergent

HITACHI● When using detergent, spray a minimum amount of detergent on a cloth.
● Before wiping the keyboard with a wet cloth, wring out the cloth well.
● Use a soft cloth, such as gauze.
● Before using detergent, carefully read the instructions on how to use the detergent.
● Cover the entire keyboard with gauze, spray detergent over it, allow it to stand for several minutes, and thenwipe off the keyboard.

Detergent
HITACHINOTE
For information about the precautions for USB devices, see 6. USB Devices in PRECAUTIONS.

6-3

6. INSPECTION AND MAINTENANCE

6.2 Periodic Inspections
The following table shows how to perform periodic inspections of the equipment. Periodic inspections are available
through a maintenance contract with Hitachi, and are performed by Hitachi maintenance personnel (with the
exception of daily inspections). Periodic inspections must be performed only by qualified maintenance personnel.
Include the inspection plan in the system operation schedule.
Inspection item

Frequency

Collection of logging information

Annually

Inspection and cleaning of components• Inspection and cleaning for the inside andoutside of the equipment• Inspection of fan rotation and removal of dust
• Removal of foreign objects that have entered
the equipment• Other general inspection items

Annually

Replacing dust filters

Annually

Measuring the power voltage

Annually

Operational checks• Operational checks of switches and lamps• Operational checks by using test programs

Annually

Note

Periodic replacement of replaceable components# As required
Routine inspection
For details, see 6.1 Daily Inspections.
From once a month to once
• Cleaning the keyboard
every three months• Cleaning dust filters#: For details about how to handle replaceable components, see APPENDIX HANDLING OF REPLACEABLECOMPONENTS.

6-4

6. INSPECTION AND MAINTENANCE

6.3 Installing and Removing Components
6.3.1 Types and locations of installed components
The following figure shows the types and locations of the components installed in this equipment.

DVD drive
Drive bay 2
Drive bay 1
Dust filter
Front view

System fan

DVD drive

Power supply unit

HDD or SSD

Main memory slots(from the CPU, DIMM1 and DIMM2)

CPU fanLithium battery

Expansion slot

Top view
Main unit cover

Slot 3 (PCI)

PCI cover

Rear view

Slot 2 (PCI Express x4)#1
Slot 1 (PCI Express x16)

#1: Although the connector is for PCI Express x16, the connection internally is PCI Express x4.

Figure 6-1 Types and locations of installed components

6-5

6. INSPECTION AND MAINTENANCE

6.3.2 Before installing or removing components
When installing or removing components, comply with the following instructions.

WARNING
Before starting work, shutdown the OS, unplug the power cord from the outlet, and wait for atleast one minute. Failure to do so might result in an electric shock or equipment failure.

CAUTION
When installing or removing components, do not directly touch parts inside the equipment withyour hands. Such parts are hot, and touching them might result in burns. In addition, touchingsuch parts might damage the parts or result in equipment failure.

• Ensure sufficient clearance for maintenance work. Work on a flat surface. (See 1.6.2 Installation.)• Wear cotton gloves when installing or removing components.
• When tightening or removing screws, use a Phillips screwdriver (JIS #1 or JIS #2) to avoid stripping the heads.
• To avoid damaging the threads when tightening screws, drive the screw along the axis of the tapped hole without
adding too much torque.

In addition, each work item has individual instructions. Comply with these instructions as well.

6-6

6. INSPECTION AND MAINTENANCE

6.3.3 Installing and removing the cover of the main unit

CAUTION
When installing the cover of the main unit, do not insert your fingers into the inside of thecover of the main unit. Doing so might result in your fingers getting caught, causing injury.

Before starting work, see 6.3.2 Before installing or removing components.
(1) Removing the cover of the main unit
[1] Remove the three screws on the rear of the equipment.
[2] Slide the cover towards the rear of the equipment.
[3] Pull the sides of the cover apart slightly from the body of the equipment, and then lift the cover up and away.
[1] Note: When installing the cover of the main unit,
install this screw first.

[1]
[1]

[3]

[2]

Figure 6-2 Removing the cover of the main unit

(2) Installing the cover of the main unit
When installing the cover of the main unit, reverse the procedure described in (1) Removing the cover of the main
unit. Then, install the center screw first, as shown in Figure 6-2.

6-7

6. INSPECTION AND MAINTENANCE

6.3.4 Installing and removing an extension board

WARNING
Before you install or remove an extension board, shutdown the OS, unplug the power cord, andwait for at least one minute. Installing or removing an extension board without shutting down the
power might result in an electric shock or a fire.

NOTICE
Disconnect all external cables connected to the equipment before installing or removing an
extension board. Not doing so might result in equipment failure.

(1) Before installing or removing an extension board• Before starting work, see 6.3.2 Before installing or removing components.
• If extension boards have been already installed in the slots, remove the extension boards from lower-number
slots before installing or removing extension boards from higher-number slots.
• When installing multiple extension boards at the same time, install them beginning from the lower-number
slots.
• For details about the locations of extension boards, see Figure 6-1 Types and locations of installed components.
NOTE
For information about the precautions for extension boards, see 7. Extension Boards in PRECAUTIONS.

6-8

6. INSPECTION AND MAINTENANCE(2) Information about extension boards(a) Types of extension boards
This equipment has a total of three expansion slots (two PCI Express slots and a PCI slot).
• The PCI Express slots are compliant with PCI Express Base Specification Revision 2.0.
• The PCI slot is compliant with PCI Local Bus Specification Revision 2.1.
Expansion slot

Supported extension boards

Slot 3

PCI short size

Slot 2PCI Express x4, full height, short size#1

Slot 1PCI Express x16, full height, short size
#1: Although a PCI Express x16 connector is used, the internal connection is equivalent to PCI Express x4.

(b) Size of extension boards
The board sizes (length × height) in the PCI Express and PCI specifications are as follows (heights include theconnectors):● Do not spray detergent directly onto the keyboard or spill liquid detergent on it.
● PCI Express specifications:• Short size: 167.65 × 111.15 mm● PCI specifications:• Short size: 174.63 × 106.68 mm(3) Installing an extension board[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit.
[2] Remove the two screws on the rear of the equipment, and then remove the PCI cover.

[2] PCI cover[2] Screws (2)Figure 6-3 Removing the PCI cover

6-9

6. INSPECTION AND MAINTENANCE[3] Remove the cable from the cable clips, and move it to the side.
[4] Remove the two screws that are securing the expansion slot.
[5] Remove the expansion slot by lifting it directly upward.
[6] Remove the screw securing the extension board, and then remove the slot cover. (Store the slot cover so that it
will not become lost.)[7] While pressing on both ends of the extension board, insert the extension board horizontally into the expansion
slot connector.
[8] Press directly above the extension board connector to fully insert the extension board into the expansion slot
connector.
[9] Restore the equipment by following the procedure in reverse, and then install the PCI cover.
[10] Install the cover of the main unit for the equipment.
[3] Cable clips

Extension board

[7]
[8]
[7]

[6] Securing screws (1 for each slot)[4] Expansion slot securing screws (2)Figure 6-4 Installing an extension board

NOTE
When you install an extension board, adjacent boards might become loose. Verify that all adjacent board are fully
inserted.

6-10

6. INSPECTION AND MAINTENANCE(4) Removing an extension board[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit and the PCI cover.
[2] Remove the cable from the cable clips, and move it to the side.
[3] Remove the two screws that are securing the expansion slot.
[4] Remove the expansion slot by lifting it directly upward.
[5] Remove the screw securing the extension board, and then remove the slot cover.
[6] While holding the top of the extension board connector, pull out the extension board horizontally from the
expansion slot connector.
[7] Use a screw to secure the stored slot cover over the empty expansion slot.
[8] Restore the equipment by following the procedure in reverse, and then install the PCI cover.
[9] Install the cover of the main unit for the equipment.
[2] Cable clips

Extension board

[6]
[6]

[5] [7] Securing screws (1 for each slot)[3] Expansion slot securing screws (2)Figure 6-5 Removing an extension board

NOTICE
Always install a slot cover over each unused expansion slot. Not doing so might result inequipment failure.

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6. INSPECTION AND MAINTENANCE

6.3.5 Installing and removing the main memory

WARNING
Before you install or remove the main memory, shutdown the OS, unplug the power cord, andwait for at least one minute. Installing or removing the main memory without shutting down the
power might result in an electric shock or a fire.

NOTICE
Disconnect all external cables connected to the equipment before installing or removing the main
memory. Not doing so might cause equipment failure.

(1) Before installing or removing the main memory• Before starting work, see 6.3.2 Before installing or removing components.
• For information about the location of the main memory slots, see Figure 6-6 Installing the main memory.
• Before installing or after removing the main memory, place the tip of a vacuum cleaner nozzle on top of theconnectors where the main memory modules were installed, and then clean the connectors three times along
the connection parts.
Nozzle tip
Move along 3 times tovacuum.

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6. INSPECTION AND MAINTENANCE(2) Installing the main memory

NOTICE● The orientation of a main memory module in a connector is fixed. When installing a main
memory module, verify that the orientation is correct. An incorrect orientation might result inequipment failure.
● Do not install main memory modules that have different capacities in slots DIMM1 and DIMM2.
If you do, the modules might not be recognized.

[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit.
[2] Insert the main memory module into the connector from directly above the connector. When the module isfully inserted, you will hear a click. If an extension unit is interfering with the installation of the main memory
module, first remove the extension unit by referring to 6.3.3 Installing and removing the cover of the mainunit.

Side view

DIMM1 slot

DIMM1 DIMM2
slot
slot

DIMM2 slot

Top view

Figure 6-6 Installing the main memory

Only the following combinations of main memory modules are allowed with this equipment.
Main memory
modules

DIMM1 slot

DIMM2 slot

Total capacity

1

4 GB

--

4 GB

2

4 GB

4 GB

8 GB

2

8 GB

8 GB

16 GB

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6. INSPECTION AND MAINTENANCE(3) Removing the main memory
Follow the procedure described in (2) Installing the main memory in reverse to remove the main memory.

(4) Reconfiguring the memory dump file settings
When you change the capacity of the main memory, you must reconfigure the memory dump collection settings.
For details about reconfiguring the memory dump collection settings, see 8.2.1 Memory dump confirmation
message.

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6. INSPECTION AND MAINTENANCE

6.3.6 Installing and removing an HDD or SSD

CAUTION
When installing or removing an HDD or SSD, be careful not to cut your fingers on the
protrusions.

NOTICE● Place an HDD or SSD on a shock-absorbing material, such as an antistatic cushion, even for
temporary tasks. Placing an HDD or SSD directly on a hard surface, such as a desktop, might
result in the failure or a shorter life span of the device, or cause loss of data due to jarring or
shocks.
● Never remove the screws on an HDD or SSD while the power to the device is on. Never hotswap HDDs or SSDs. Performing these actions might result in failure of the equipment ordrive.
● Before replacing an HDD or SSD, shutdown the OS, unplug the power cord, and wait for atleast one minute.
● Install or remove an HDD or SSD only when necessary, for example, when you need toreplace an HDD or SSD due to a failure. Performing these actions frequently might result in
failure of the equipment or drive.
● Fully insert HDDs or SSDs. Loose contacts or missing screws might result in failure.
● During installation or removal, do not subject an HDD or SSD that you are installing or an HDD
or SSD that is already installed to shocks. Subjecting an HDD or SSD to shocks might result indrive failure.
(1) Before installing or removing an HDD or SSD• Before starting work, see 6.3.2 Before installing or removing components.
NOTE
For information about the precautions for HDDs or SSDs, see 4. Hard Disk Drives (HDDs) and Solid State Drives(SSDs) in PRECAUTIONS.

6-15

6. INSPECTION AND MAINTENANCE(2) Removing an HDD or SSD

NOTICE
When installing or removing an HDD or SSD for the B model, verify that the drive bay number iscorrect. Removing an HDD or SSD and installing it in a different bay results in a configuration
information mismatch, and the equipment might not start or the data stored on the HDD or SSD
might be lost.

[1] Loosen the two set screws for the HDD or SSD case.
[2] Use both hands to pull on the two set screws for the HDD or SSD case to remove the HDD or SSD case.

Drive bay 2
Drive bay 1

Set screws for the HDD or SSD case (2)Figure 6-7 Removing an HDD or SSD

NOTE• When pulling out an HDD or SSD, be careful not to apply too much force to the connector. Slowly pull out thedrive to avoid subjecting the HDD or SSD to shocks.
• When connecting an HDD or SSD to a connector, do not subject the HDD or SSD to shocks or jarring.
• For the B model (the software RAID1 model), the HDDs that are installed in drive bay 1 and drive bay 2 musthave the same capacity. Do not mix HDDs that have different capacities. In addition, do not install an SSD in
the B model.

(3) Installing an HDD or SSD
Follow the procedure described in (2) Removing an HDD or SSD in reverse to install an HDD or SSD.
NOTEWhen installing an HDD or SSD in drive bay 1, be careful not to catch on the internal grounding spring.

6-16

6. INSPECTION AND MAINTENANCE

6.3.7 Installing or removing a DVD drive

CAUTION
When installing or removing a DVD drive, be careful not to cut your fingers on the
protrusions.

NOTICEDo not apply excessive force to the connector of the DVD drive or to the top of the DVD drive. If
you do so, the DVD drive might fail.

(1) Before installing or removing a DVD drive• Before starting work, see 6.3.2 Before installing or removing components.
(2) Removing a DVD drive[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit.
[2] Remove the two screws securing the DVD drive to the equipment. When removing the screws, be careful toavoid dropping them.
[3] Push the DVD drive gently towards the front of the equipment, and remove the DVD drive connector fromthe DVD drive.
[4] Remove the DVD drive from the equipment.
Front of the equipment[4][2] Securing screws (2)DVD drive[3] DVD drive connector

Figure 6-8 Removing the DVD drive(3) Installing a DVD drive
Follow the procedure described in (2) Removing a DVD drive in reverse to install a DVD drive.

6-17

6. INSPECTION AND MAINTENANCE

6.3.8 Installing and removing a dust filter

WARNING
Install a dust filter for use with the equipment. Not doing so allows dust into the equipment,
which might result in a short circuit fire.

(1) Before installing or removing a dust filter• Before starting work, see 6.3.2 Before installing or removing components.

(2) Removing a dust filter[1] Loosen the screw for the dust filter cover.
[2] Remove the dust filter cover from the equipment.
[3] Remove the dust filter from the dust filter cover.
[1] Dust filter cover screw (1)Dust filter cover

Figure 6-9 Removing the dust filter(3) Installing a dust filter
Follow the procedure described in (2) Removing a dust filter in reverse to install a dust filter. Insert the protrusions
on the dust filter cover into the slits as shown in the following figure.

Slits

Dust filter coverProtrusions

Figure 6-10 Installing a dust filter

6-18

6. INSPECTION AND MAINTENANCE

6.3.9 Installing and removing the vertical stand

CAUTION
The equipment might cause injury if it falls or is dropped off of a desktop when placed
vertically. Use the vertical stand provided with the equipment, and place the equipment withthe vertical stand on a level surface.

(1) Before installing and removing the vertical stand• Before starting work, see 6.3.2 Before installing or removing components.
• Disconnect all cables connected to the equipment.
• Do not subject the equipment to shocks.

(2) Installing the vertical standInstall the vertical stand to the equipment securely by using the screws provided for the vertical stand.
Securing screws (4)Figure 6-11 Installing the vertical stand(3) Removing the vertical standFollow the procedure described in (2) Installing the vertical stand in reverse to remove the vertical stand. Store theremoved vertical stand and screws in a location where they will not become lost.

6-19

6. INSPECTION AND MAINTENANCE

6.4 Removing and installing the lithium battery

CAUTION● This equipment uses a lithium battery. When replacing the lithium battery, use a battery
specified by the manufacturer. Failure to do so might result in an explosion, a fire, a burst
battery, heat generation, a liquid spill, or gas generation.
● Install the battery by using the correct polarity. Using the wrong polarity might cause anabnormal reaction, such as charging or shorting, resulting in a liquid spill, heat generation,
or a burst battery.

(1) Before removing the lithium battery• Before starting work, see 6.3.2 Before installing or removing components.

(2) Removing and installing the lithium battery[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit.
[2] If the connection connector (DCIN2) is interfering with your ability to remove the lithium battery, remove theconnection connector before removing the lithium battery.
[3] Pick up both ends of the battery cover with your thumb and forefinger, and lift one end of the battery cover.

Lithium battery

Battery cover[3] Hold with thumband forefinger
Connector[3] Lift up on the end of
the battery coverConnection connector (DCIN2)

Figure 6-12(1) Removing the lithium battery

6-20

6. INSPECTION AND MAINTENANCE[4] Lift the other edge of the battery cover which you lifted in step [3], and remove the battery cover from thebattery connector.
[5] Pick up the lithium battery and remove it from the battery connector.
[6] Install the replacement battery by confirming the polarity in the following figure.
[7] Restore the equipment by performing the procedure in reverse, and then install the cover of the main unit.

Lithium battery[4] Lift the opposite
side from [3] toremove the battery
cover

Battery coverConnector

Positive contact[5] Pick up the lithium
battery

Lithium battery polarity

Figure 6-12(2) Removing the lithium battery
NOTE
When disposing of a battery, observe local laws and regulations whenever applicable. In a foreign country, disposeof the battery in accordance with the laws and regulations of that country.

6-21

6. INSPECTION AND MAINTENANCE

6.5 Enabling the Remote Power On Feature

CAUTION
When installing or removing a jumper socket, do not directly touch parts inside the equipmentwith your hands. Such parts are hot, and touching them might result in burns. In addition,
touching such parts might damage the parts or result in equipment failure.

When you use the remote power on feature of the RAS external contact port, perform the following procedure to
remove the jumper socket installed to the JP1 pin of the RAS external contact board. Whether a jumper socket isinstalled determines whether the feature of the external contact GENDI2 is a general-purpose digital input signal
or the remote power on signal. (See 5.8.2 External contact specifications.)
Jumper socket

GENDI2 setting

Installed

General-purpose digital input signal

Not installed

Remote power on signal(1) Before installing or removing the jumper socket• Before starting work, see 6.3.2 Before installing or removing components.

(2) Removing the jumper socket[1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of themain unit.
[2] If an extension board is interfering with the removal of the jumper socket, follow the instructions in 6.3.4
Installing and removing an extension board.
[3] Remove the jumper socket from the JP1 pin.

JP1

Figure 6-13 Removing the jumper socket

6-22

6. INSPECTION AND MAINTENANCE(3) Installing the jumper socket
Follow the procedure described in (2) Removing the jumper socket in reverse to install the JP socket.
NOTE
Save the removed jumper socket in a safe place for when you want to restore the original settings later.

6-23

This page is intentionally left blank.

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

CHAPTER 7 RESTORING THE FACTORY-SHIPPEDCONDITION BY USING A RECOVERY DVD
NOTICEA recovery DVD contains an image file created for the hardware configuration at the time ofpurchase. If the hardware configuration has changed from the time of purchase, the OS might notstart after restoration work. Remove all external storage devices to restore the hardware
configuration at the time of purchase before you perform restoration work by using a recovery
DVD. When you use a recovery DVD, all data on the system drive is deleted. Back up your datain advance as necessary.

This chapter describes the following procedure:•

Restoring the system drive to its condition at the time of purchase, when you discontinue a system that you havebuilt.

7.1 Overview of the Restoration Procedure
This section describes an overview of the procedure to restore the system drive to its factory-shipped condition,
when you discontinue a system that you have built. After you restore the contents of the system drive to its factoryshipped condition by using a recovery DVD, follow the procedure described in 3. SETUP to set up the OS.

The following is a rough flowchart of the procedure.

Preparation

Restoring the factory-shipped condition

Setting up the OS

For details, see 7.2 Preparation.
• This section describes the necessary preparations prior
to beginning work.

For details, see 7.3 Restoring the System Drive to the
Factory-Shipped Condition.
• IThe contents of the system drive are restored to thefactory-shipped condition.
• IThe required time differs by OS.
Windows® 10 2016 LTSB: about 20 minutes
Windows® 10 2019 LTSC and Windows Server® 2016:
about 30 minutes
For details, see 3. SETUP.

7-1

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.2 Preparation
Before you start work to restore the system to the factory-shipped condition by using a recovery DVD, have thefollowing recovery DVD ready.

Recovery DVD for HITACHI HJ-205x-**** Product Recovery DVD(The underlined part is the model number of the equipment you purchased.)
HF-W

7-2

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.3 Restoring the System Drive to the Factory-Shipped Condition
7.3.1 Procedure for restoring the system drive to the factory-shipped condition
Perform the following procedure to restore the system drive of an HF-W2000 Model 58/55/50 to its factory-shipped
condition by using a recovery DVD.

1.

Turn on the power to the equipment, and insert the recovery DVD "HITACHI HJ-205x-**** Product
Recovery DVD" into the DVD drive. If you have multiple recovery DVDs, insert the first disc (for example, if
you have two recovery DVDs, insert the disc numbered 1/2).
Note: The underlined part is the model number of the equipment you purchased, and therefore the part
indicated as * differs depending on the model. In the following procedure, substitute the "HJ-205x****" with the actual model number of the equipment you purchased.

2.

When you boot from the recovery DVD, a confirmation message appears.
Note 1: If you cannot boot from the recovery DVD, turn off the equipment, and then turn it back on.
Note 2: For the B model, the following screen appears. Select Product Recovery Utility, and then and click
the Start button.
Note 3: For the B model, install drives in both drive bays.

If you click Shut Down, the following message dialog box appears. Click OK.
The recovery DVD is automatically ejected, and then the equipment automatically shutdown.
To return to the confirmation message window, click Cancel.

7-3

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD••

If the model name displayed in the confirmation message is the same as the model name of the equipment
you use, click Yes.
If the model name displayed in the confirmation message differs from the model name of the equipment
you use, click No.

If you click No, the following message dialog box is displayed. Click OK.
The recovery DVD is automatically ejected, and then the equipment automatically shutdown.
To return the confirmation message window, click Cancel.

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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

3.

If you click Yes in the confirmation message window, the following confirmation window appears.
• If the situation described in the message is acceptable, click Yes.
• If it is not, click No.

If you click No, the following message dialog box is displayed. Click OK. The recovery DVD is automaticallyejected, and then the equipment automatically shutdown.
To return to the confirmation message window, click Cancel.

7-5

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

4.

If you click Yes in the confirmation window, the selection window for the drive restoration options appears.
• To restore the system drive to the factory-shipped condition, select a restoration option, and then click Next.
• To cancel restoration of the system drive to the factory-shipped condition, click Cancel.
- Entire drive:
Select this option if you want to restore the entire system drive to the factory-shipped condition, or if you
want to configure a new drive to the factory-shipped condition after you replace the system drive.
If you select this option and click Next, proceed to step 5.

- Only the system and boot partition:
Select this option if the system drive has partitions other than the boot partition (the partition on which
Windows is installed) for data storage or other purposes, and you want to restore the system drive to thefactory-shipped condition while keeping these partitions. If you select this option, only the boot partition isrestored to the factory-shipped condition.
If you select this option and click Next, proceed to step 6.
You cannot select this option in the following cases:■ The system drive has no boot partitions.
■ The system drive has more than one boot partition.
■ The size of the boot partition is less than the minimum boot partition size defined for the equipment.
(For the HF-W2000 Model 58/55/50, the minimum size is 100 GB.)
■ No array is built (for the B model only).

If you click Cancel, the following message appears. Click OK. The recovery DVD is automatically ejected,
and then the equipment automatically shutdown.
To return the selection window for the drive restoration options, click Cancel.

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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

If you select Entire drive in the selection window for the drive restoration option:
5.

If you select Entire drive in the selection window for the drive restoration option, the confirmation window
for the settings of the drive restoration appears.
• If the displayed partition size to be restored is acceptable, click Yes. Proceed to step 7.
• If the displayed partition size to be restored is not acceptable, click No. The selection window for the drive
restoration option returns.

If you select Only the system and boot partition in the selection window for the drive restoration option:
6.

If you select Only the system and boot partition in the selection window for the drive restoration option, theconfirmation window for the settings of the drive restoration appears.
• If restoration of only the boot partition is acceptable, click Yes. Proceed to step 7.
• If restoration of only the boot partition is not acceptable, click No. The selection window for the drive
restoration options returns.

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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.

If you click Yes in the confirmation window for the settings of the drive restoration, the drive restoration
process starts. Progress appears in the [Status] box.
The following figure is an example when using two recovery DVDs.

Note:

If you select Only the system and boot partition in the selection window for the drive restoration
option, the boot partition is formatted before the restoration process begins. Formatting the partition
might take several minutes. (The time required for formatting depends on the size of the bootpartition.) During the formatting process, Preparing Recovery appears in the [Status] box.

7-8

7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

8.

If you are using multiple recovery DVDs, when the restoration process to the factory-shipped condition
performed by the current recovery DVD is complete, the following message appears, and the recovery DVD isautomatically ejected. Remove the recovery DVD from the DVD drive, and insert the next recovery DVD.
The following figure is an example when using two recovery DVDs.

9.

If you click Continue, the message Preparing Recovery. Please wait a few minutes. appears in
the [Status] box. The restoration process to the factory-shipped condition then resumes, and the progressappears in the [Status] box.

10. If you are using multiple recovery DVDs, repeat steps 8 and 9 for each of the DVDs.

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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

11. When the restoration process to the factory-shipped condition performed by the final recovery DVD iscompletely finished, the message Recovery Complete. appears in the [Status] box, and the recovery
DVD is automatically ejected. Remove the recovery DVD from the DVD drive, and then click Exit. The
equipment shutdown.

The system drive of the HF-W2000 Model 58/55/50 is now successfully restored to the factory-shipped
condition by using a recovery DVD. After you finish this procedure, follow the procedure described in 3.
SETUP to set up the OS.

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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD

7.3.2 Errors generated during the recovery process and corrective actions
When an error occurs during the recovery process, record the error message and the error code displayed in thewindow, and take action as shown in the following table. If you take action accordingly but are still unable toproceed with the recovery process, or if the no. 8 error message appears, contact our sales representative.

Table 7-1 Error messages generated during the recovery process
No.

Error message

1

Retry time out. Please refer to the
INSTRUCTION MANUAL.

• Check the integrity of the system drive, such as byperforming read and write tests.

2

Image file is not found. Pleaserefer to the INSTRUCTION MANUAL.

• Retry the recovery process.
• Check the integrity of the recovery DVD, such as byperforming read tests.
• Verify that the DVD drive works properly, such as byperforming read tests.

3

Drive failed or not connected.
Please refer to the INSTRUCTION
MANUAL.
Failed to access the drive. Pleaserefer to the INSTRUCTION MANUAL.
Failed to assign drive letter.
Please refer to the INSTRUCTION
MANUAL.

• Verify that the system drive is connected correctly.
• Check the integrity of the system drive, such as byperforming read and write tests.

4
5

Action• Verify that no devices that are not required for therecovery process are connected. If any such devices
are connected, disconnect them.

6

Failed to read from Product Recovery
DVD. Please refer to the INSTRUCTION
MANUAL.

• Verify that the DVD drive is connected correctly.
• Check the integrity of the recovery DVD, such as byperforming read tests.
• Verify that the DVD drive works properly, such as byperforming read tests.

7

Recovery failed. Please refer to the
INSTRUCTION MANUAL.
Recovery invalid. Please refer tothe INSTRUCTION MANUAL.
Drive capacity is not enough. Pleaserefer to the INSTRUCTION MANUAL.
The capcity of drive is not equal.

• Retry the recovery process.

8
9
10

7-11

• Contact one of our sales representatives.
• Check the size of the system drive.
• Install drives with equivalent capacities.

This Page Intentionally Left Blank

8. MAINTENANCE OPERATIONSCHAPTER 8 MAINTENANCE OPERATIONSThis chapter describes maintenance operations that use the Reliability, Availability, and Serviceability (RAS)
features of this equipment.

8.1 Overview
RAS features are designed to provide highly reliable functionality for the equipment. The following table shows an
overview of the RAS features of this equipment.

Table 8-1 Overview of RAS features
Category
Monitoring

Item
Hardware status monitoring
OS deadlock monitoring
Watchdog timer monitoring

GUI features setting
Status checks

RAS Setup window
GUI display

Hardware status window

Notifications

Event notifications
Pop-up notifications
Digital LEDs for status indications
Remote notifications
Status acquisition by using library functions

Control

Shutdown/startup
suppression

Automatic shutdown
Shutdown via library functions
Startup suppression when serious failures occur
Controlling general-purpose external contacts
Controlling digital LEDs for status indications
RAS library

Library functions
Maintenance/
failure analysis

Memory dumps

Memory dump collection
Bug check (blue screen) cause notifications
Log information collection window
Maintenance operation support commands
Logging trends of the temperature inside the chassis

Simulation

Hardware status simulation

Monitoring(1) Hardware status monitoring
This feature monitors the hardware status of this equipment, including fan status, drive status, and the temperatureinside the chassis.

8-1

8. MAINTENANCE OPERATIONS(2) OS deadlock monitoring
This feature monitors the operational state of the OS by using the dedicated timer implemented within thisequipment. As long as the process with the highest priority (real-time priority class) can run properly, the statuslamp on the front of this equipment is lit in green.

(3) Watchdog timer monitoring
This feature monitors whether processes are scheduled properly by using the watchdog timer implemented within
this equipment. This feature also offers a library for using the watchdog timer.

GUI features settings(4) RAS Setup window
This window provides a graphical user interface for configuring RAS feature settings, including the conditions on
automatic shutdown and the watchdog timer settings.

Status checks(5) Hardware status window
This window displays the hardware status of this equipment via a graphical interface. An icon in the notification
area of the taskbar displays the hardware status at all times.

8-2

8. MAINTENANCE OPERATIONSThis icon is not shown when using the default settings at the time that the equipment is shipped, but if you click
the arrow to the side of the notification area, the icon will appear. In addition, if you want this icon to be displayedin the notification area of the taskbar, right-click the taskbar and, in the displayed menu, click Settings (inWindows® 10 2019 LTSC, click Taskbar settings). In the displayed window, click Select which icons appear on
the taskbar, (in Windows® 10 2019 LTSC, click Select which icons appear on the taskbar), and then set theicon for envdisp MFC Application to on.

Right-clicking the taskbar displays a menu.

(6) Event notifications
This feature allows user applications to check the hardware status of this equipment by monitoring the status of
event objects.

(7) Pop-up notifications
This feature displays pop-up messages to notify users that errors have occurred in the equipment hardware.

(8) Digital LEDs for status indications
The digital LEDs for status indications are on the front of this equipment, and notify users when errors occur in theequipment hardware. These LEDs can be used by a user application to, for example, notify the user of application
failures.

(9) Remote notifications
This feature enables a remote device to check the hardware status of the equipment. It also notifies the remotedevice whenever the hardware status changes.

(10) Status acquisition by using library functions
This feature allows user applications to obtain the hardware status of this equipment by using the RAS library.

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8. MAINTENANCE OPERATIONSControl(11) Automatic shutdown
This feature automatically shutdown the equipment when it detects a fan failure, an abnormal temperature inside
the chassis, or a remote shutdown signal input. Configure the settings shown in (4) RAS Setup window to enable ordisable the automatic shutdown feature.

(12) Shutdown via library functions
You can shutdown the equipment from a user application by using the RAS library.

(13) Startup suppression when serious failures occur
This feature suppresses startup of this equipment to protect the hardware when a failure, such as a fan failure, isdetected during OS startup.

(14) Controlling general-purpose external contacts (HJ-F2050-11 and HJ-F2050-12) and digital LEDs forstatus indications
This feature allows users to control the general-purpose external contacts and the digital LEDs for statusindications by using the RAS library.
Four input and three output general-purpose external contacts are available. If you use these contacts, signals canbe input from an external device to this equipment, and signals can be output from this equipment to an external
device.

(15) Controlling general-purpose external contacts (HJ-F2050-13) and digital LEDs for status indications
This feature allows users to control the general-purpose external contacts and the digital LEDs for statusindications by using the RAS library.
Two input and two output general-purpose external contacts are available. If you use these contacts, signals can be
input from an external device to this equipment, and signals can be output from this equipment to an external
device.

Library functions(16) RAS library interface
This interface offers library functions for recording log information, in addition to the library functions offered byitem (10) under Status checks and items (12) and (14) under Control.

Maintenance/failure analysis(17) Memory dump collection
This feature records the contents of the system memory in a file (a memory dump file) when the reset switch ispressed after a failure occurs, for example, after the equipment stops unexpectedly. By analyzing the data in thismemory dump, you can investigate the cause of the failure.

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8. MAINTENANCE OPERATIONS(18) Bug check (blue screen) cause notifications
This feature detects a bug check (blue screen), and records the cause in the event log.

(19) Log information collection window
In this window you can use a graphical user interface to collect log data and memory dump files for thisequipment.

(20) Maintenance operation support commands
These commands include a command used for saving failure information, such as memory dump files and event
log files, to external media.

(21) Logging trends of the temperature inside the chassis
This feature periodically measures the temperature inside the chassis of this equipment and records the data in a
file.

Simulation(22) Hardware status simulation
This feature simulates the hardware status of this equipment, including the fan status, drive status, and temperatureinside the chassis. You can use this feature to test user applications or check the notifications interface of the RAS
software without an actual hardware failure having occurred.

This manual explains the features in (13), (17), and (20). For details about other features, refer to the HF-W2000
Model 58/55/50 RAS FEATURES MANUAL. For more information about the POST message functionality of thedigital LEDs for status indications described in (8) under Status checks, see 9.6.1 POST messages.

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8. MAINTENANCE OPERATIONS

8.2 Collecting Memory Dumps
When one of the errors in Table 8-2 occurs, this equipment records the contents of the system memory in a file (amemory dump file). A blue screen then appears. By analyzing the data in the memory dump file, you can investigate
the cause of the failure.

Table 8-2 Errors that trigger memory dumps
Cause

Description

Forced recovery from theOS hanging

When the OS hangs, press the NMI switch or input a remote reset signal to the external
contact RMTRESET#1. This causes the collection of the memory dump.

Hardware NMI

When a serious failure (such as an uncorrectable memory error or a PIC bus parity checkerror) occurs in the equipment hardware, a non- maskable interrupt (NMI) is generated,
and a memory dump is collected.

Windows® bug check

When a fatal error occurs in the Windows® kernel, a memory dump is collected.

#1: Do not input a remote reset signal continuously to the external contact RMTRESET.
Doing so prevents this equipment from collecting a memory dump.

To select the memory dump file type, from the Control Panel, open System. You can select from the following five
types of memory dump file defined below. Because the memory dump file type determines the extent to which you
can analyze failures by using the dump file, we recommend selecting Complete memory dump whenever possible.
The factory default setting is Complete memory dump.
• Complete memory dump: The entire contents of the system memory are recorded. The boot volume#2 must haveenough free space to hold a paging file equal to the size of the physical memory plus 1 MB.
• Kernel memory dump: The kernel memory is recorded. The boot volume#2 must have a paging file that is atleast the size of the kernel memory.
• Minimum memory dump: The minimum information necessary to identify what caused the equipment to stop is
recorded. The boot volume#2 must have enough free space to hold a paging file greater than 2 MB in size.
• Automatic memory dump: Similarly to the kernel memory dump, the kernel memory is recorded. The
difference from the kernel memory dump is that the automatic memory dump can create an initial paging file thatis smaller than the physical memory size.
• Active memory dump: The contents of the memory assigned to virtual machines are filtered, and only thecontents of the memory used in Hyper-V hosts are recorded. Active memory dumps can record memory dump
files that are smaller than with a complete memory dump.
#2: The boot volume is a volume that contains the Windows® files and Windows® support files.
To collect a complete memory dump file, you need a memory dump file of a size comparable to the capacity ofthe physical memory. In addition, the virtual memory (page file) and memory dump settings must be the ones
that are recommended for this equipment#3.

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8. MAINTENANCE OPERATIONS#3: The recommended settings are the settings in Advanced system settings in the Control Panel configured asfollows. These are the default settings when this equipment is shipped from the factory.
• In Startup and Recovery, Complete memory dump is selected as the memory dump type.
• In Startup and Recovery, Overwrite any existing file is selected.
• In Performance, the Initial size and Maximum size settings for the virtual memory are the physical memory
size plus 300 MB.

When an incident occurs that triggers a memory dump or when the NMI switch is pressed, the window called theblue screen appears, and the processing that triggers a memory dump is then started.
NOTE• The time required to collect a memory dump depends on the type of dump file collected, the configuration of
the installed drives, and the memory capacity. Note that when using the recommended setting for this equipment,
Complete memory dump, for the memory dump file type, the time required might be extremely long.
• After the message Beginning dump of physical memory is displayed on the blue screen, the count on
the screen that shows the progress of the memory dump sometimes stops being updated. This occurs when thecollection of the memory dump fails due to an error in the file system or on a hard disk.
If this occurs, record the first five lines of the STOP message screen. Then press the NMI switch or turn the
power off and then back on to restart the equipment.

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8. MAINTENANCE OPERATIONS

8.2.1 Memory dump confirmation messages
If the capacity of the physical memory exceeds the capacity of the memory dump file or the virtual memory due to,for example, newly added physical memory, or if a complete memory dump cannot be collected because thememory dump settings have changed, this equipment displays the following message and records an event in theevent log:

If you want to use the system with the memory dump setting recommended for this equipment, click Yes to closethe message box. The memory dump and virtual memory settings are updated and an area for saving the memory
dump is allocated automatically as required.
NOTE• When the message box above is displayed, sometimes an information log entry with Event ID 26 is recorded in
the event log.
• If you do not want to use the system with the memory dump setting recommended for this equipment, click No
to close the message box. This message box will then no longer be displayed.

If the following message is displayed thereafter to prompt you to restart the system, click OK to close the messagebox, and then restart the system.

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8. MAINTENANCE OPERATIONS

8.2.2 Configuring the settings related to memory dumps
This section describes how to configure the settings related to a memory dump.
Use the following procedure when you want change the memory dump settings to the settings recommended for thisequipment. If you are already using the memory dump settings recommended for this equipment (for example, you
are using the equipment immediately after it has been shipped from the factory, or you click Yes in the dialog box
described in 8.2.1 Memory dump confirmation messages, you do not have to perform this procedure.
NOTE
Before starting a procedure in this section, you must sign in to the local computer as an administrator registered onthat computer (as a member of the Administrators group).

(1) Configuring virtual memory
1. Click the Start menu, and then open the Control Panel and System and Security. Then, click System.
2. Under Task on the left side of the window, click Advanced system settings.
3. In the Advanced tab, under Performance, click Settings.
4. In the Performance Options window, click the Advanced tab.
5. Under Virtual memory, click Change.
6. Clear the Automatically manage paging file size for all drives check box.
7. In the Drive list, select the drive that stores the paging file that you want to change. For the sake of explanation,
assume C: (the system drive) here.
8. Select Custom size. In the Initial size (MB) or Maximum size (MB) box, enter the new size of the paging filein megabytes. Then, click Set.
Specify the following value for both the initial size and the maximum size based on the physical memory size:• If the physical memory size is 4 GB: 4277
• If the physical memory size is 8 GB: 8373
• If the physical memory size is 16 GB: 16565
You can check the physical memory size as follows:a. Click Start menu, and then open the Control Panel and System and Security.
b. Click System, and then check the value of Memory (RAM).
9. Click OK.

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8. MAINTENANCE OPERATIONS(2) Specifying a memory dump file
1. Open the Start menu, and then click Control Panel and System and Security. Then, click System.
2. Under Task on the left side of the window, click Advanced system settings.
3. In the Advanced tab, under Startup and Recovery, click Settings.
4. In the Dump file box, enter a memory dump file name.
By default, %SystemRoot%\MEMORY.DMP is specified.
If no changes are required, you do not need to enter another name in this box.
5. Select the Overwrite any existing file check box.
6. Click OK.
To enable the Complete memory dump setting that is recommended for this equipment, perform the procedure
below:
1. In the C:\Program Files\HFWRAS\init folder, double-click the SetCrashDump.reg file.
2. The following message box appears. Click Yes.

3. A message box appears, indicating that information has been added successfully. Click OK.
4. The setting is applied after the system restarts.

(3) Reserve the area for saving a memory dump
Reserve the area to be used for saving a memory dump by using the createdmp command.
For details, see 8.4 Maintenance Operation Commands.

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8. MAINTENANCE OPERATIONS

8.3 Suppressing Startup Upon Detection of a Serious Failure
To protect the equipment hardware, this equipment suppresses startup of the equipment when one of the following
incidents is detected during Windows® startup:
1. Fan failure
2. Remote shutdown signal input
NOTE
In the case of a remote shutdown signal input, startup is suppressed only when Enable automatic shutdown atremote shutdown input is selected in the RAS Setup window. If the automatic shutdown setting is not selected,
startup is not suppressed. For details about how to use the RAS Setup window, see the HF-W2000 Model 58/55/50
RAS FEATURES MANUAL.
When a remote shutdown signal input is detected, the equipment displays a blue screen and then stops. For
information about the LED codes in this case, see 9.3 Bug Check Causes.

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8. MAINTENANCE OPERATIONS

8.4 Maintenance Operation Commands
This section explains how to use the maintenance operation commands. These commands are used when problems
occur in the equipment and during preventive maintenance. When using these commands, run them from thecommand prompt.
Table 8-3 shows a list of maintenance operation commands.

Table 8-3 Maintenance operation commands
Command nameFeaturelogsave

Used to collect data for preventive maintenance or data for post-failure analysis during
preventive maintenance, or when problems occur.

mdump

Used to copy a memory dump file to portable media when a memory dump is collected due
to a bug check.

createdmp

Used to reserve disk space for a memory dump file when a message is displayed indicatingthat the space available for the memory dump file is insufficient.

getrasinfo

Used for checking the status of the equipment, such as the status of the fan and thetemperature inside the chassis.

The manufacturer provides services to analyze the data collected by these maintenance operation commands, suchas memory dump files and data for failure analysis, for a fee.

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8. MAINTENANCE OPERATIONS

8.4.1 Log information collection command (logsave)Namelogsave - Collects log information
Syntaxlogsave [-e file-name][directory]
Functionality
The logsave command saves data used for preventive maintenance and post-failure analysis of problems. The
data is compressed and recorded as a single file with the file name logsave.zip.
The following options are available for this command. If no option is specified, the logsave directory is createddirectly under the system drive (usually C:\), and data is saved in that directory.
-e file-name: Data previously saved by the logsave command will be decompressed. For the file name, specify
the absolute path of the file that you want to decompress. If you do not use this option, the logsave
command will save the data.
directory: When you are not using the -e option, specify the directory in which you want to store the saved data. If
this option is not used the logsave directory is created directly under the system drive (usually C:\),and data is saved in that directory.
When you are using the -e option, specify the directory where you want to store the decompressed data.
If you do not use this option, the data is decompressed in the current directory.
Table 8-4 shows the information collected by the logsave command.

Table 8-4 Information saved by the logsave command
Item®

Description

Windows event log file

Backup of the event log file

RAS software log data

RAS software operation log

RAS software user settings information

User settings definition file for pop-up notifications®

Windows version information

Version information for Windows® system files and driver files

Minimum memory dump

Files in the directory used for storing a minimum memory dump

System information

System information that includes hardware resources and the softwareenvironment

Output of the RAS information display
command

Status of the equipment, such as the status of the fan and the temperatureinside the chassis, as well as configuration information about the RAS
softwareOutput of the ipconfig command

Network that sets information

RAID log data

RAID operational logs (for the B model only)®

Windows setup log

Log files from Windows® setup

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8. MAINTENANCE OPERATIONS

Diagnosis
When this command terminates with an error, the following error message appears. If a directory for saving data
does not exist, an error message from the Windows® xcopy command is displayed.

Table 8-5 Error messages of the logsave command
Error message

Meaning

You do not have the privilege to run thiscommand. Please run this command again on"Administrator: Command Prompt".

You do not have administrator privileges.
Sign in to the computer as an administrator,
and then run the command again. If User
Account Control (UAC) is enabled, open a
command prompt as an administrator, andthen run the command.

NOTE• When you run the logsave command, sign in to the computer as an administrator registered on the computer(as a member of the Administrators group). You cannot run multiple instances of the logsave command
simultaneously.
• Open a command prompt as an administrator to run the command.
• Log information can also be collected by using a program in the Start menu. For details, see the HF-W2000
Model 58/55/50 RAS FEATURES MANUAL.
• Double-click the saved logsave.zip file, and then verify that you can view the contents of the ZIP file. If
you are unable to view the contents of the file, the ZIP file might be corrupted, so try running the commandagain.

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8. MAINTENANCE OPERATIONS

8.4.2 Memory dump file copy command (mdump)
Namemdump - Copies a memory dump file
Syntaxmdump [-n | -e file-name] copy-(decompression)-destination-path
Functionality
The mdump command compresses a memory dump file collected by Microsoft® Windows® when the equipment
stops unexpectedly. The command then copies the compressed memory dump file to portable media. The dump file,which is specified in the Startup and Recovery window that is displayed by selecting the Control Panel and then
System and Security, System, and Advanced system settings and then clicking Settings under Startup andRecovery, as well as all files under the minimum dump directory, are saved. The memory dump file is compressedand stored as a file with the file name MEMORY.zip.
If you use the -e option, the compressed file is decompressed.
The following options are available for this command:-n: Files are copied without compression.
-e file-name: A file compressed by the mdump command is decompressed. You must specify the file name.
Copy destination path name: When you are not using the -e option, specify the drive of the copy
destination. If you want to copy files to a subdirectory, specify the full path, including the directory
name.
When you are using the -e option, specify the directory where you want to store the decompressed
files.
• A memory dump file is copied (decompressed) to the copy destination specified by this command.
• If a file with the same name as the copy (decompression) destination already exists in the same location, the file isoverwritten.
• When you run the mdump command by typing mdump /? or mdump -? at the command prompt or when there isan error in the specified parameters, a help message appears, indicating how to use the command.

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8. MAINTENANCE OPERATIONS

Diagnosis
When this command terminates with an error, the following error message appears.

Table 8-6 Error messages of the mdump command
Message

Description

You do not have the privilege to run this You do not have administrator privileges.
command. Please run this command again on Sign in to the computer as an administrator, and"Administrator: Command Prompt".
then run the command again. If User AccountControl (UAC) is enabled, open a commandprompt as an administrator, and then run thecommand.
NOTE• When you run the mdump command, sign in to the computer as an administrator registered on the computer (asa member of the Administrators group). You cannot run multiple instances of the mdump command
simultaneously.
• Open a command prompt as an administrator to run the command.
• If you run the mdump command and there is not enough free space at the copy destination, the Compressed
Folders Error occurs. Ensure that there is sufficient free space comparable to the capacity of the physicalmemory before running the mdump command.
• Do not run the mdump command immediately after the OS starts after the blue screen appears. If you do so, theCompressed Folders Error occurs. For details, see the HF-W2000 Model 58/55/50 RAS FEATURES MANUAL.
• Double-click the saved MEMORY.zip file, and then verify that you can view the contents of the ZIP file. If you
are unable to view the contents of the file, the ZIP file might be corrupted, so try running the command again.

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8. MAINTENANCE OPERATIONS

8.4.3 Disk space allocation command for saving a memory dump (createdmp)
Namecreatedmp - Reserves disk space for a memory dump file
Syntaxcreatedmp
Functionality
The createdmp command creates an empty memory dump file beforehand, and reserves disk space for a memory
dump to prevent situations where collecting a memory dump fails because of insufficient disk space. By using thiscommand, you can avoid failures when collecting memory dumps that are caused by insufficient disk space.
The createdmp command reserves disk space if the following conditions are met. If these conditions are not met,
the command terminates with an error. Ensure that the memory dump settings are appropriate, and then retry thiscommand. For information about how to set up the memory dump settings, see 8.2.2 Configuring the settings
related to memory dumps.
• The Complete memory dump setting is specified.
• The file name of the memory dump is entered correctly.
• The memory dump file can be overwritten.
• After the space for the memory dump file is allocated, the partition used for allocation still has free space totalingat least 10% of the disk capacity.
The size of the allocated disk space is as follows:• The size of the physical memory size plus 10 MB
NOTE• When you run the createdmp command, sign in to the computer as an administrator registered on thecomputer (as a member of the Administrators group). You cannot run multiple instances of the createdmp
command simultaneously.
• If User Account Control (UAC) is enabled, open a command prompt as an administrator to run the command.

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8. MAINTENANCE OPERATIONS

Diagnosis
When this command ends normally, it does not output anything in the command prompt window. When thecommand terminates with an error, the following error message appears.

Table 8-7 Error messages of the createdmp command
Error message

Meaning

Error: In the current settings, memory dump
file won’t be saved.

A memory dump cannot be collected by using thecurrent settings. In the memory dump settings,
select the Complete memory dump option.

Error: Free disk space is too low.

The free space on the disk is insufficient.
Increase the free space on the disk, and then try
again.

Error: Systemcall failed. (%s, %x)%s: Name of the Windows API function where the error occurred%x: Error code from the Windows API
You do not have the privilege to run thiscommand. Please run this command again on"Administrator: Command Prompt".

An internal error occurred.

8-18

You do not have administrator privileges.
Sign in to the computer as an administrator, andthen run the command again. If User AccountControl (UAC) is enabled, open a commandprompt as an administrator, and then run thecommand.

8. MAINTENANCE OPERATIONS

8.4.4 RAS information display command (getrasinfo)Namegetrasinfo - Displays the status of the equipment, such as the status of the fan and the temperature inside thechassis, as well as the configuration information of the RAS software
Syntaxgetrasinfo [/status | /setting] [/e file-name]
Functionality
The getrasinfo command displays the current status of the equipment, such as the status of the fan and thetemperature inside the chassis, as well as the configuration information of the RAS software, at the commandprompt. This command can also store the output to a specified file in text format.
The following options are available for this command. If neither the /status nor the /setting option is used,the command displays both information about the equipment and the settings of the RAS software.
/status: Displays the current status of the equipment, including the status of the fan and the temperature inside
the chassis.
/setting: Displays the configuration information of the RAS software.
/e file-name: The output is not displayed at the command prompt, but is instead stored in the file specified by thefile name, in text format.
Table 8-8 shows the information displayed by the getrasinfo command.

Table 8-8 Information displayed by the getrasinfo command
Item

Description

Status of the equipment• Fan status• Temperature status• RAID status (B model only)• Drive status• Memory status

RAS software settings• Automatic shutdown settings• Watchdog timer settings• Self-Monitoring, Analysis and Reporting Technology(SMART) settings• Drive usage monitoring settings• Digital LEDs for status indications settings• Pop-up display settings

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8. MAINTENANCE OPERATIONS

Displayed output
The following is an example of the displayed output when the getrasinfo command is executed without options.

<<getrasinfo result>>
Date: 2016/01/30 17:28:30
Model Name: HJ-205x[Hardware Status][Fan condition]
System fan status:
CPU fan status:[Temperature condition]
Internal temperature status:Internal temperature value:

HeaderNormalNormalNormal28 deg C[RAID condition] #1
Array1
Status:RAID level:[Drive condition]
Drive bay1
Type:
Status:Used hours:
Drive bay2
Type:
Status:Used hours:[Memory condition]
DIMM1 status:
DIMM2 status:

Optimal1

Hardware status section(Status of the equipment)

HDD
Healthy
2000 hours
HDD
Healthy
2000 hours

NormalNormal(Continued on the next page)

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8. MAINTENANCE OPERATIONS[RAS Setting][Automatic shutdown setting]
Fan:
Temperature:
Remote shutdown:[Watchdog timer setting]
Retrigger type:
Timeout:
Interval:

ON
OFF
ON

Automatic
60 sec20 sec[Drive failure prediction setting]
Function is available:
Enable[Drive used hours monitoring setting]
Function is available:
EnableDrive bay1:
EnableDrive bay2:
Enable[Advanced]
Time limit of drive bay1:
20000 hours
Time limit of drive bay2:
20000 hours[Digital LED setting]Show Hardware status:[Popup setting]
Function is available:[Advanced]
Fan:
Temperature:
SMART:
Used hours:
RAID:
Memory:Memory Failure:ON

DisableEnableDisableDisableEnableEnable#1
DisableDisable#1: This appears only when using the B model.

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RAS settings section(RAS software settings)

8. MAINTENANCE OPERATIONSExplanation of the displayed output■ HeaderThis section shows the date and time when the getrasinfo command is executed and the model name.
The following is the format of the header.
<<getrasinfo result>>
Date: YYYY/MM/DD hh:mm:ss
Model Name: HJ-205x
YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock), mm: minute, ss: second■ [Hardware Status] section
This section shows the status of the equipment. The Hardware Status section has the following sections.
• [Fan condition] section
This section shows the status of fans. The following table describes the items in this section.
Output item
xx fan status: yyxxyyDescription
Shows the name of the fan.
System: System fan
CPU: CPU fan
Shows the status.
Normal: The fan is operating normally.
Error: The fan is not operating normally.

• [Temperature condition] section
This section shows the various statuses related to temperature. The following table describes the items in thissection.
Output item
xx Temperature status: yy

xx Temperature value: zz

Descriptionxx

Shows the type of temperature.
Internal: Inside the chassisyyShows the status.
Normal: The temperature is normal.
Error: The temperature is not normal.

xx

Shows the type of temperature.
Internal: Inside the chassis

zz

Shows the temperature value.

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8. MAINTENANCE OPERATIONS• [RAID condition] section
This section shows the RAID status. The following table describes the items in this section. This section isavailable only when using the B model.
Output item
Arrayxx
Status: yy (zz ww, Media Error)

RAID level: vv

Descriptionxx
yyShows the number of the RAID array.

zz

Indicates that a task has started and is in progress.
Rebuild: RebuildingwwCompletion rate of a task in progress. Shown only when thetask has started.

Media
Error
vv

Shown only when a media error is detected during a task.

Shows the RAID status
Optimal: Normal status
Degrade: Abnormal status
Unknown: Unknown status

Displays the RAID level as follows:
1: RAID1• [Drive condition] section
This section shows the status of a drive. The following table describes the items in this section.
Display item
Drive bayxx
Type: ww
Status: yy

xx
ww
yy

Used hours: zz

zz

Description
Shows the drive bay number.
Shows the drive type.
Shows the status of the drive.
Healthy: Normal
Not Connected: No disks are installed.
Smart Detected: SMART is detected.
Offline: Offline (B model only)
Rebuild: Rebuilding (B model only)
Incomplete data: Data mismatch (B model only)
Overrun: Power-on (used) hours exceeded the threshold.
Unknown: Unknown status
Smart Detected, Overrun: SMART is detected,
and the power-on hours exceeded the threshold.
Shows the drive power-on (used) hours.

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8. MAINTENANCE OPERATIONS• [Memory condition] section
This section shows the status of the main memory. The following table describes the items in this section.
Output item
xx status: yy

Descriptionxx

Shows the memory slot name.
DIMM1: DIMM1
DIMM2: DIMM2

yy

Shows the status of the memory.
Normal: Normal
Error: Error correction occurs frequently.
Not Mounted: No memory modules are installed.

■ [RAS Setting] section
This section shows the settings of the RAS software. The RAS Setting section has the following sections.
• [Automatic shutdown setting] section
This section shows the automatic shutdown setting. The following table describes the items in this section.
Output item

Description

Fan: xx

xx

Shows whether the system automatically shutdown when a fan
failure occurs.
ON: Automatically shutdown.
OFF: Not automatically shutdown.

Temperature: yyyyShows whether the system is automatically shutdown when thetemperature is abnormal.
ON: Automatically shutdown.
OFF: Not automatically shutdown.

Remote shutdown: zz

zz

Shows whether the system automatically shutdown when the
remote shutdown signal is input to the contact.
ON: Automatically shutdown.
OFF: Not automatically shutdown.

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8. MAINTENANCE OPERATIONS• [Watchdog timer setting] section
This section shows the watchdog timer setting. The following table describes the items in this section.
Output item

Description

Retrigger type: xx

xx

Shows the retrigger type.
Automatic: Automatically retriggered.
Application: Retriggered by an application.
Not used: Not used.

Timeout: yyyyShows the timeout when the watchdog timer is automatically
retriggered.

Interval: zz

zz

Shows the interval of retriggering when the watchdog timer is
automatically retriggered.

• [Drive failure prediction setting] section
This section shows the Self-Monitoring, Analysis and Reporting Technology (SMART) setting. The following
table describes the items in this section.
Output item

Description

Function is available: xx xx

Shows whether the Self-Monitoring, Analysis andReporting Technology (SMART) is enabled or disabled.
Enable: Enabled
For the HJ-205x, this setting is always set to Enable.

• [Drive used hours monitoring setting] section
This section shows the drive usage monitoring setting. The following table describes the items in this section.
Output item

Description

Function is available: xx

xx

Shows whether the drive usage monitoring feature isenabled or disabled.
Enable: Enabled
Disable: Disabled

Drive bay1: yyyyShows whether the monitoring feature for the usage
time of drive bay 1 is enabled or disabled.
Enable: Enabled
Disable: Disabled

Drive bay2: ww

wwShows whether the monitoring feature for the usage
time of drive bay 2 is enabled or disabled.
Enable: Enabled
Disable: Disabled[Advanced]--

Shows the advanced settings.

yyShows the drive bay number.

zz

Shows the threshold used for the drive usage
monitoring feature.

Time limit of drive
bayyy: zz

8-25

8. MAINTENANCE OPERATIONS• [Digital LED setting] section
This section shows the setting of the digital LEDs for status indications. The following table describes theitems in this section.
Output item
Show Hardware status: xx

Descriptionxx

Shows whether the hardware status display is enabled or
disabled.
ON: Enabled
OFF: Disabled• [Popup setting] section:
This section shows the pop-up notification settings. The following table describes the items in this section.
Output item

Description

Function is available: xx

xx

Shows whether the pop-up notifications feature is enabled or
disabled.
Enable: Enabled
Disable: Disabled[Advanced]--

Shows the advanced settings.

Fan: yyyy

Shows whether pop-up notifications are displayed for fan
failures.
Enable: Displayed
Disable: Not displayed

Temperature: zz

zz

Shows whether pop-up notifications are displayed when thetemperature is abnormal.
Enable: Displayed
Disable: Not displayed

SMART: aaaaShows whether pop-up notifications are displayed when
SMART is detected.
Enable: Displayed
Disable: Not displayed

Used hours: bb

bb

Shows whether pop-up notifications are displayed when thedrive power-on (used) hours exceed the threshold.
Enable: Displayed
Disable: Not displayed

RAID: cc
(B model only)

cc

Shows whether pop-up notifications are displayed when anabnormal RAID status is detected.
Enable: Displayed
Disable: Not displayed

Memory: dd

dd

Shows whether pop-up notifications are displayed whenfrequent memory error corrections are detected.
Enable: Displayed
Disable: Not displayed

Memory Failure: ee

eeShows the display settings for when a potential memory
failure is detected.
Enable: Displayed
Disable: Not displayed

8-26

8. MAINTENANCE OPERATIONS

Diagnosis
When the getrasinfo command ends normally, it returns exit code 0. When the command terminates with anerror, one of the following error messages appears, and the command returns exit code 1.

Table 8-9 Error messages of the getrasinfo command
Error message

Meaning

Usage: getrasinfo [/status | /setting][/e File]

There is an error in the specified options. Specify the
options correctly.

An error occurred in %s. errorcode=%x%s: Function name or internal function name of error
Windows API%x: Error code of Windows API or internal function
You do not have the privilege to run
this command. Please run this commandagain on "Administrator: Command
Prompt".

An internal error occurred. Re-execute the command.

You do not have administrator privileges.
Sign in to the computer as an administrator, and run
the command again. If User Account Control (UAC) is
enabled, open a command prompt as an administrator,
and then run the command.

NOTE• When you run the getrasinfo command, sign in to the computer as an administrator registered on thecomputer (as a member of the Administrators group). You cannot run multiple instances of the getrasinfocommand simultaneously.
• Open a command prompt as an administrator to run the command.
• When you are using the /e option, if a file with the same name as the output file already exists at the same
output location, the file is overwritten.
• If the command fails to acquire some of the information required for the output, it is possible that only a section
name appears in a section, or part of the information is replaced with ---. In this case, re-execute the command.
• When a drive is newly connected or replaced during maintenance, recognition of the drive may take some timeupon the first startup after it is connected, and Not Connected might appear for Status of the Drive
condition section. In this case, restart the computer.

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This Page Intentionally Left Blank

9. TROUBLESHOOTINGCHAPTER 9 TROUBLESHOOTINGThis chapter describes the possible causes of common problems and the actions to take to address them. First selectthe relevant symptom from the list in 9.1 List of Problems. Then, see the references to other sections 9.2 Causes andCountermeasures through 9.6 Digital LEDs for Status Indications) and take action according to the instructions. If
following the instructions in 9.2 Causes and Countermeasures does not resolve the problem, contact the systemadministrator or maintenance personnel.

WARNINGIn the case of smoke, a burning smell, or a similar problem, unplug the power cord andcontact your dealer or maintenance personnel. Using faulty equipment without repairing it
might result in a fire or an electric shock.

9.1 List of Problems
The following is a list of problems that can occur in the equipment. Search for the relevant item in the following list,
perform a root cause analysis, and then take action as appropriate.

9.1.1 Problems that occur before OS startup
The following is a list of problems that occur before the desktop appears (before the OS starts up). For information
about the names of the lamps on the front panel, see 1.5 Name and Function of Each Part.

(1) The equipment does not start.
Plug in the power cord, and then check the operation of the equipment in the order of the following steps 1
through 7. If any of the items in the steps apply, follow the appropriate reference. (If multiple items apply, the one
appearing first takes precedence.)
1. When the power cord is plugged in, the standby lamp does not turn on.
(See page 9-3.)
2. When the power switch is turned on, fans rotate and the status lamp is lit, but the status indication LEDs andthe digital LEDs for status indications do not display anything.
(See page 9-3.)
3. The digital LEDs for status indications show alphanumeric characters, and the system stops.
(See page 9-3.)
4. The screen is blank.
(See page 9-4.)
5. The screen shows an error message, and the system stops.
(See page 9-4.)
6. The system stops when the Windows® logo is displayed.
(See page 9-5.)
7. The system stops when a blue screen is displayed.
(See page 9-5.)(2) Beeping sounds are generated.

(See page 9-5.)(3) The BIOS setup menu cannot be opened.

(See page 9-6.)(4) The remote power-on feature cannot be activated through the RAS external contact.

(See page 9-6.)(5) Wake-on-Lan (WOL) cannot be used.

(See page 9-6.)(6) If an extension board is installed, the equipment does not start.

(See page 9-6.)

9-1

9. TROUBLESHOOTING

9.1.2 Problems that occur after OS startup
The following is a list of problems that occur after the desktop appears (after the OS starts up).

(1) The alarm lamp is lit and the digital LEDs for status indications show alphanumeric characters. Alternatively,
only the digital LEDs for status indications show alphanumeric characters.

(See page 9-7.)(2) The processing speed of the equipment is slow.

(See page 9-9.)(3) The equipment is unresponsive.

(See page 9-9.)(4) The equipment automatically goes into standby mode or restarts.

(See page 9-10.)(5) The screen flickers, nothing is displayed, or the display is incorrect.

(See page 9-11.)(6) In the screen resolution settings, an unconnected display appears.

(See page 9-11.)(7) The screen display blinks, or in some cases the contents of the screen are displayed again after blacking out.
(See page 9-12.)(8) A blue screen appears.

(See page 9-12.)(9) The equipment is unable to connect to the network.

(See page 9-13.)(10) The network connection is unstable, or the connection speed is slow.
(See page 9-13.)(11) A disc (CD or DVD) cannot be recognized or cannot be read or written to.
(See page 9-14.)(12) Writing to a disc (CD or DVD) fails.

(See page 9-14.)(13) A disc (CD or DVD) cannot be ejected.

(See page 9-15.)(14) Keyboard input is not accepted.

(See page 9-15.)(15) Mouse input is not accepted, or the cursor or a button does not work normally.

(See page 9-16.)(16) A USB device (other than a keyboard or a mouse) cannot be recognized or does not operate properly.
(See page 9-16.)(17) No sound is generated, or the sound is extremely faint.

(See page 9-17.)(18) A serial port does not operate properly.

(See page 9-17.)(19) The RAS external contact port does not operate properly.

(See page 9-17.)(20) The equipment cannot be shutdown.

(See page 9-18.)

9-2

9. TROUBLESHOOTING

9.2 Causes and Countermeasures
9.2.1 Problems that occur before OS startup(1) The equipment does not start.
1. When the power cord is plugged in, the standby lamp does not turn on.
Possible cause
Power is not being supplied to the equipment.
Action1. Make sure that the power cord is plugged in.
2. Make sure that the circuit breaker on the power distribution panel is on.
3. If the standby lamp is on after steps 1 and 2, turn on the power switch.
 When the equipment starts, fans rotate and the status lamp turns on.
2. When the power switch is turned on, fans rotate and the status lamp is lit, but the status indication LEDs andthe digital LEDs for status indications do not display anything.
Possible cause
The equipment has failed.
Action1. Contact your system administrator or maintenance personnel.

3. The digital LEDs for status indications show alphanumeric characters, and the system stops.
Possible cause
An error was detected during POST.
Action1. See 9.6.1 POST messages and take appropriate action.
 When the equipment recovers, the alphanumeric characters on the digital LEDs for status indications
disappear, and the OS starts.

9-3

9. TROUBLESHOOTING

4. The screen is blank.
Possible cause
The display has a problem.
Action1. Make sure that the power switch of the display is on.
2. Make sure that the power cord for the display is plugged in.
3. Make sure that the equipment and the display are connected through a display interface cable.
4. Review the display settings. For information about the display settings, see the display manual.

5. The screen shows an error message, and the system stops.
Possible cause
The battery is dead, no HDDs are installed, or the OS is corrupted.
Action1. If one of the following error messages is displayed, take the corresponding action:● Error: Remove Battery or Clear CMOS, Load default value
 If this message is displayed each time the equipment starts, the battery is dead.
Contact your system administrator or maintenance personnel.
● Operating System not found There is an error in an HDD or the OS. Check the following items:i) Check whether a USB CD, USB FD, or USB boot device is connected to the equipment.
 If a USB CD, USB FD, or USB boot device is connected, disconnect it.
ii) Make sure that an HDD is fully inserted into drive bay 1 and is secured by screws.
 If the HDD is okay, the HDD is recognized on the BIOS screen. (See 5.6 BIOS Setup.)iii) If you have a recovery DVD, use the recovery DVD to restore the system drive to its factory default
settings.

9-4

9. TROUBLESHOOTING

6. The system stops when the Windows® logo is displayed.
Possible cause
There is an error in the hardware or the OS is corrupted.
Action1. Unplug the power cord and remove all USB devices and extension boards except for the keyboard and mouse.
Then, plug the power cord in again and start the equipment. (For details about removing extension boards, see
6.3.4 Installing and removing an extension board.)
2. If the symptom persists after step 1, the OS might be corrupted. If you have a recovery DVD, use the recovery
DVD to restore the system drive to its factory default settings.

NOTE• Do not connect a USB device during OS startup, because the OS might not start normally.
• When you change screens during OS startup, the OS does not start normally in some CPU switching devices. If
you use a CPU switching device, sufficiently verify operation.
7. The system stops when a blue screen is displayed.
Possible cause
The equipment received an active remote shutdown signal.
Action1. Take appropriate action by referring to 8.3 Suppressing Startup Upon Detection of a Serious Failure and 9.3
Bug Check Causes.

(2) Beeping sounds are generated.
a) One beep is generated.
Possible cause
This sound indicates a power-on. This is not an error.
b) Two or more beeps are generated.
Possible cause
A hardware error was detected.
Action1. Check the information displayed by the digital LEDs for status indications, and then take appropriate action byreferring to 9.6.1 POST messages.

9-5

9. TROUBLESHOOTING(3) The BIOS setup menu cannot be opened.
Possible cause
Keyboard input is not accepted.
Action1. Disconnect the keyboard cable and securely reconnect it to ensure a stable connection.
2. Connect the keyboard cable to another port.

(4) The remote power-on feature cannot be activated through the RAS external contact.
Possible cause
The remote power-on feature is disabled.
Action1. Enable the remote power-on feature by referring to 6.6 Enabling the Remote Power-On Feature.

(5) Wake-on-Lan (WOL) cannot be used.
Possible cause
The WOL feature is not enabled.
Action1. Check which OS is being used. If the OS specifications do not support the WOL feature, the WOL feature isunavailable.
2. Enable the WOL feature by referring to 2.7.1 Enabling the Wake-on-LAN (WOL) feature.

(6) If an extension board is installed, the equipment does not start.
Possible cause
A connection failure of an extension board or an address space conflict with an onboard device is possible.
Action1. Turn off the power, remove the extension board, and then reinstall the extension board.
2. If the problem cannot be resolved by performing step 1, a failure on the extension board possible. In this case,take action by referring to the documentation of the extension board.

9-6

9. TROUBLESHOOTING

9.2.2 Problems that occur after OS startup(1) The alarm lamp is lit and the digital LEDs for status indications show alphanumeric characters. Alternatively, only
the digital LEDs for status indications show alphanumeric characters.
Possible cause
This is a hardware error notification from the RAS software, or is being displayed by a user application.
Action1. If one of the status indication LEDs is lit in red, this is a hardware error notification from the RAS software.
Check the characters displayed on the digital LEDs for status indications.
● If 12 or 13 is displayed on the digital LEDs for status indications: The rotation of a fan is abnormal. (12 indicates a system fan failure, and 13 indicates a CPU fan failure.)
Check the following items:i) Make sure that no foreign objects are attached to the fan.
 If any foreign objects are attached, the cooling efficiency inside the equipment becomes is reduced.
Remove any foreign objects.
ii) Make sure that the power cord for the fan is connected to a power connector.
 A loose connection might have caused the symptom. Remove the power cord for the fan from thepower connector, and then reconnect it.
● If 21 is displayed on the digital LEDs for status indications: The temperature is abnormal. Check the following items:i) Make sure that the dust filter at the front of the equipment and the exhaust outlet at the rear are notclogged.
 If they are clogged, clean the dust filter and the air intake and exhaust holes. If necessary, replace thedust filter.
ii) Make sure that sufficient clearance is provided around the equipment. (See 1.6.2 Installation.) If clearance is insufficient, provide sufficient clearance around the equipment.
iii) Make sure that the temperature of the installation environment (the ambient temperature) is less than40ºC.
 Remove obstacles to airflow or use air-conditioning to keep the ambient temperature lower than
40ºC.
● If 31 or 32 is displayed on the digital LEDs for status indications: A failure is predicted for the drive in drive bay. (31 indicates drive bay 1 and 32 indicates the drive bay 2.)
We recommend that you back up the data on the drive and replace the drive.

9-7

9. TROUBLESHOOTING

Action● If 41 or 42 is displayed on the digital LEDs for status indications: The HDD is abnormal. (41 indicates drive bay 1 and 42 indicates drive bay 2.)
Read the description in 10.4.2 Recovery from a failure in one HDD and replace the HDD.
● If 4C is displayed on the digital LEDs for status indications: The RAID status is unknown. (The RAS software cannot acquire the RAID status.) Contact your systemadministrator or maintenance personnel.
● If 4D is displayed on the digital LEDs for status indications#:
 A media error occurred in the RAID. See 2.8.2 Note about media errors in the HF-W2000 Model 58/55/50
RAS FEATURES MANUAL, and take action accordingly.
#: This code is not displayed when you are using the default settings. For details about displaying this code, see 2.8.2
Note about media errors in the HF-W2000 Model 58/55/50 RAS FEATURES MANUAL.
NOTE
If one of the status indication LEDs is lit in green, a user application is using the LEDs to display characters.
Contact your system administrator or maintenance personnel.

9-8

9. TROUBLESHOOTING(2) The processing speed of the equipment is slow.
Possible cause
The capacity of the memory or the HDDs or SSDs is not sufficient.
Action1. Close any unnecessary applications to increase the available memory.
 To check the CPU and memory usage, follow the instructions in 9.5 Checking the System Load by Using
Performance Monitor.
2. Delete any unnecessary files to increase free space on the HDDs or SSDs.

(3) The equipment is unresponsive.
Possible cause
There is an error in the hardware or software.
Action1. The screen can appear to be frozen when an application freezes. If the equipment responds when you press
Alt+Tab or Ctrl+Alt+Delete, try performing the following procedure:i) Switch applications by pressing Alt+Tab, and identify which application is frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application. To open Task
Manager, press Ctrl+Alt+Delete. The Windows Security window opens. Click Task Manager.
iii) Restart the equipment.
2. Press the NMI switch to collect a memory dump. If you want to have an analysis performed on the memory
dump (a service provided for a fee), restart the equipment and save the log (see 8.4 Maintenance Operation
Commands), and then contact one of our sales representatives. If the restart is not performed automatically, turnoff the power of the equipment by referring to the following section Forcibly terminating the equipment.
3. If you are unable to collect a memory dump after following the instructions in step 2, turn off the power of theequipment by referring to the following section Forcibly terminating the equipment.
4. If performing the actions described in steps 1 and 2 does not resolve the symptom, turn off the power, remove all
USB devices and extension boards except for the keyboard and mouse, and then start the equipment.

Forcibly terminating the equipment
If a shutdown fails, press the power switch for at least four seconds. The power turns off and the equipment goes
into standby mode.

9-9

9. TROUBLESHOOTING(4) The equipment automatically goes into standby mode or restarts.
a) The digital LEDs for status indications show alphanumeric characters and the system goes into standby mode.
Possible cause
This is a hardware error notification from the RAS software or is being displayed by a user application.
Action1. Check the characters displayed on the digital LEDs for status indications.
● If one of the status indication LEDs is lit in red, this is a hardware error notification from the RAS software.
See 9.6.1 POST messages and take appropriate action.
● If one of the status indication LEDs is lit in green, a user application is using the LEDs to display characters.
Contact your system administrator or maintenance personnel.

b) A warning or error message is recorded in the event log.
Possible cause
There is an error in the hardware or software.
Action1. Check the description of the messages in the System or Application category in the event log and takeaction accordingly. (See 9.4 Event Log.)
2. If the source of the message is a component purchased by the user, contact the supplier.

c) Neither a nor b
Possible cause
There is a problem with a cable connection, or the AC power supply is unstable.
Action1. Make sure that the power cord is securely plugged in.
2. If the symptom persists after step 1, the AC power supply might be unstable. Verify that the AC power voltage isappropriate.

9-10

9. TROUBLESHOOTING(5) The screen flickers, nothing is displayed, or the display is incorrect.
Possible cause
There is an error in the display or in the video card.
Action1. Make sure that the power cord for the display is plugged in.
2. Make sure that the equipment and the display are securely connected through a display interface cable. (Verify
that the cable connection is not loose.)
3. Replace the display interface cable with a new one. (Check whether the cable is broken.)
4. Review the display settings. For information about how to adjust the display, see the display manual.
5. If you are using a video card, check the following items:i) Make sure that the settings of the video card are correct. (For information about how to set up the video
card, see the manual for the video card.)ii) Turn off the main power switch. Replace the video card with another and check whether the new video card
works.
6. If you are using a display that supports the MST (Multi Stream Transport) technology of DisplayPort, check thefollowing items. (See the display manual for these settings.)i) If the display can switch between DisplayPort 1.1 and DisplayPort 1.2, select DisplayPort 1.2.
ii) If the display can change the MST setting, set it to Primary.

NOTE
If MST is enabled, the DisplayPort topology item appears when you right-click the desktop window.

(6) In the screen resolution settings, an unconnected display appears.
Possible cause
It is possible that an unconnected display is shown due to the specifications of the OS.
Action1. Right-click the desktop to display the pop-up menu. Click Screen resolution.
2. In the screen resolution setting window, select the unconnected display.
3. Under Multiple Displays, select Delete this display. If this setting change is not applied automatically, click
Apply to delete the unconnected display.
4. If multiple unconnected displays are shown, repeat steps 2 and 3.

9-11

9. TROUBLESHOOTING(7) The screen display blinks, or in some cases the contents of the screen are displayed again after blacking out.
Possible cause
Windows® is performing a process to correctly recover the graphics feature if the graphics driver is taking
time in response to a high load on the system.
Action1. If this phenomenon occurs, when the message Response stop and recovery of display driverappears or when a warning log of event ID 4101 is recorded in the event log, reduce the system load, and use thesystem under a load that does not cause this kind of indication or recording.

(8) A blue screen appears.
Possible cause
There is an error in the OS or in the equipment.
Action1. If the blue screen is still being displayed, record the cause code (0x00000080 or similar) or distinguishable
name (NMI_HARDWARE_FAILURE or similar).
2. If you cannot record the cause code, search the System category in the event log for the cause code.
3. Check the description in 9.3 Bug Check Causes to determine what caused the memory dump to be collected.
4. To request an analysis of the memory dump (a service provided for a fee), save the log after you restart theequipment (see 8.4 Maintenance Operation Commands) and contact one of our sales representatives.

9-12

9. TROUBLESHOOTING(9) The equipment is unable to connect to the network.
Possible cause
There is an error in the settings of the LAN or the network device (the hub or another device), or there is aproblem with the cable connection.
Action1. Review the network settings by referring to the instructions in 2.8 Setting Up the LAN Interface.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use the network device, check the following items:i) Make sure that the power of the network device is on.
ii) Turn on the power of the network device before turning on the power of this equipment.
iii) Replace the network device with another to check whether the latter works.

(10) The network connection is unstable, or the connection speed is slow.
Possible cause
There is an error in the settings of the LAN or the network device, or there is a problem with the cableconnection.
Action1. Review the network settings by referring to the instructions in 2.8 Setting Up the LAN Interface.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use the network device, check the following items:i) Turn on the power of the network device before turning on the power of this equipment.
ii) Replace the network device with another to check whether the latter works.

9-13

9. TROUBLESHOOTING(11) A disc (CD or DVD) cannot be recognized or cannot be read or written to.
Possible cause
An unsupported or bad CD or DVD is used.
Action1. See 5.1 Equipment Specifications and verify that the CD or DVD you want to use is supported.
2. Check that there are no scratches or dirt on the CD or DVD. If the disc is dirty, clean the disc.
3. Select Start and then Computer, and check whether the DVD drive is recognized.
 If the DVD drive is not recognized, restart the equipment.
4. Use another CD or DVD.

NOTE
If you use a USB DVD drive, depending on the DVD drive, it might take around 10 minutes to read a disc (CD orDVD) when the equipment starts up. If this situation occurs, you might be able to resolve the problem by selecting
disable for Legacy USB Support in the Advanced tab in the BIOS settings.

(12) Writing to a disc (CD or DVD) fails.
Possible cause
The capacity of the HDDs is not sufficient, or a bad CD or DVD is being used.
Action1. Check that the CD or DVD is writable.
2. If not enough free space is available for the work area on an HDD, clean up files and increase the free space on
the HDD.
3. Verify that there are no scratches or dirt on the CD or DVD. If the disc is dirty, clean the disc.
4. Use another CD or DVD.

9-14

9. TROUBLESHOOTING(13) A disc (CD or DVD) cannot be ejected.
Possible cause
Writing to a disc is in progress, or there is an error in the DVD drive.
Action1. Check whether writing to a disc is in progress (the drive access lamp is on or flashing). You cannot eject a discwhen writing to it.
2. Press the eject button at least five times.
3. Insert an eject pin into the manual emergency ejection hole. (See 2.6.1 Inserting an optical disc (CD or DVD).)
When the disc tray opens slightly, hold it and pull it out by hand.

NOTE• Turn off the main power of the equipment before attempting to eject a disc by using the manual emergency
ejection hole. Do not insert an eject pin at an angle or apply too much force.
• No eject pin comes with the equipment. If an eject pin is not available, use another pin that fits the ejection hole.

(14) Keyboard input is not accepted.
Possible cause
An application has frozen, there is a problem with the cable connection, or the keyboard has failed.
Action
1. Keyboard input might not be accepted temporarily due to a frozen application.
If the equipment responds to Alt+Tab or Ctrl+Alt+Delete, try the following procedure:i) Switch applications by pressing Alt+Tab and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application. To start Task
Manager, press Ctrl+Alt+Delete. The Windows Security window will open. Click Task Manager.
iii) Restart the equipment.
2. Disconnect the keyboard interface cable and securely reconnect it to ensure a stable connection.
3. Connect the keyboard interface cable to another port.
4. Replace the keyboard with another keyboard to check whether the latter works.
5. Restart the equipment.

9-15

9. TROUBLESHOOTING(15) Mouse input is not accepted, or the cursor or a button does not work normally.
Possible cause
The mouse does not work properly due to dust or dirt on the mouse, there is a problem with the cableconnection, or the mouse has failed.
Action1. If you are using an optical mouse, check the following items:i) Check whether dust or dirt is clinging to the optical sensor. If dust or dirt is present, clean it off.
ii) Do not use an optical mouse on glass, a mirror, or a shiny material. (We recommend using a mouse pad
designed for use with an optical mouse.)
2. If you are using a mouse that is not an optional component provided by the manufacturer, see the manual for themouse for information about how to use it.
3. Disconnect the mouse interface cable and securely reconnect it to ensure a stable connection.
4. Replace the mouse with another mouse to check whether the latter works.
5. If you are using a USB KVM switch, read the user's manual that comes with the USB KVM switch. The problem
might be alleviated if you change settings such as emulation settings.
6. If the OS starts while a serial port is receiving data, use the serial port after the OS starts instead, and check
whether the problem goes away.

(16) A USB device (other than a keyboard or a mouse) cannot be recognized or does not operate properly.
Possible cause
There is a problem with the cable connection, or the device driver for the USB device has not been installed.
Action1. Disconnect the cable for the USB device and securely reconnect it to ensure a stable connection.
2. Replace the cable for the USB device with another cable.
3. If the USB device requires the installation of a device driver, install the device driver by referring to themanual of the USB device, and then restart the equipment.
4. If the USB device requires an external power supply, make sure that the power cord of the USB device isplugged in.
5. If the USB device uses USB bus power, make sure that the current consumption of the USB device does notexceed the specified maximum current for the USB port of the equipment. (See 5.1 (9) Maximum current
specifications.) If the USB device can accept an external power supply, connect the device to an external
power supply.
6. If steps 1 through 5 do not resolve the symptom, a failure of the USB device might be the cause. Take action
by referring to the manual of the USB device.

9-16

9. TROUBLESHOOTING(17) No sound is generated, or the sound is extremely faint.
Possible cause
There is an error in the settings of the equipment and the speakers, there is a problem with the cableconnection, or the speakers have failed.
Action1. Adjust the volume of the equipment to an appropriate level. (See Setting the volume.)
2. When you use speakers, check the following items:i)

Make sure that the speakers have built-in amplifiers.
(If the speakers do not have amplifiers, you cannot hear sound.)ii) Make sure that the power cord of the speakers is plugged in.
iii) Turn on the power of the speakers.
iv) Make sure that the volume level of the speakers is adequately adjusted.
v) Make sure that the cable from the speakers is connected to LINE OUT.
vi) When you record an audio signal from an audio device, connect LINE OUT of the audio device to LINE
IN of the equipment by using a cable. (LINE IN cannot be used as a MIC input.)vii) Disconnect the cable from the speakers and securely reconnect it to ensure a stable connection.
viii) Use another pair of speakers.

Setting the volume
1. Click Start and then Control Panel, and then click Hardware and Sound.
2. Click Adjust system volume to adjust the volume.

(18) A serial port does not operate properly.
Possible cause
There is a problem with the cable connection, or the applicable device has failed.
Action1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. Check to see if the target device has failed.
3. If the OS starts while a serial port is receiving data, use the serial port after the OS starts instead to check
whether the problem goes away.

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9. TROUBLESHOOTING(19) The RAS external contact port does not operate properly.
Possible cause
There is a problem with the cable connection or the interface with the applicable device.
Action1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. See 5.8.2 External contact specifications and confirm that the external contact specifications are met.

(20) The equipment cannot be shutdown.
a) The drive access lamp is on or is flashing.
Possible cause
The shutdown process is simply taking a long time.
Action1. Wait until the shutdown process finishes.
b) Something other than aPossible cause
The OS has frozen.
Action1. Press the NMI switch to collect a memory dump. If you want to have an analysis performed on the memory dump(a service provided for a fee), restart the equipment and save the log (see 8.4 Maintenance Operation
Commands), and then contact one of our sales representatives. If the restart is not performed automatically, turnoff the power of the equipment by referring to the following section Forcibly terminating the equipment.
2. If you are unable to collect a memory dump after following the instructions in step 1, turn off the power of theequipment by referring to the following section Forcibly terminating the equipment.
3. If performing step 1 does not resolve the problem, turn off the power, remove all USB devices and extension
boards except for the keyboard and mouse, and then start the equipment.

Forcibly terminating the equipment
If the shutdown fails, press and hold the power switch for at least four seconds. The power turns off and the
product goes into standby mode.

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9. TROUBLESHOOTING

9.3 Bug Check Causes
Bug check causes are the causes of occurrence when a bug check (blue screen) occurs.
These values are logged to a memory dump file when a blue screen occurs, and a distinguishable name
(NMI_HARDWARE_FAILURE or WHEA_UNCORRECTABLE_ERROR) appears on the screen.
In addition, the digital LEDs for status indications that are installed in this equipment show codes that correspond tothe causes of occurrence for bug checks (blue screens).
Although multiple bug check causes exist, you can determine the detailed information by checking the event log(event ID: 800, source: HFWRAS_SYS).

Table 9-1 List of codes for bug check (blue screen) causes
No.

Code

1

Fb

2

F8 or F9

An NMI occurred due to a parity
error in a location such as the PCI
or LPC bus.

3

FA

An uncorrectable memory error
occurred.

480• When Windows® started, aremote shutdown input was
detected.
• Another problem occurred.

Cause

ActionAn NMI occurred because the
NMI switch was pressed.

9-19

The cause is recorded in the event log. Takeaction by referring to Table 9-2 List of actions
for bug checks (blue screens). If nothing isrecorded in the event log, contact the systemadministrator or maintenance personnel.

For causes related to remote shutdowns, contact
the system administrator or maintenancepersonnel.

9. TROUBLESHOOTING

Table 9-2 List of actions for bug checks (blue screens)
Contents logged in the event log(event ID: 800, source: HFWRAS_SYS)

Cause

ActionA reset signal was input.
Detailed code = 0x9201

Forced recovery fromCPU lock

Before a message appears, check whether the
NMI switch is pressed.

A PCI bus parity error occurred.
Detailed code = 0x9202.

Hardware NMI

Remove the extension board and replace itwith another board, and then recheck
operation. For the replacement work, see 6.3
Installing and Removing Components.

An uncorrectable error occurred at DIMM2. Uncorrectable memory
Detailed code = 0x9217
error

An uncorrectable error occurred at DIMM1.
Detailed code = 0x9218

9-20

Verify that the main memory is correctly
installed. If this error still occurs with themain memory correctly installed, the error
might be due to a main memory failure.
Contact the system administrator or
maintenance personnel.

9. TROUBLESHOOTING

9.4 Event Log
When a critical event occurs, for example, when the environment information changes or when a remote shutdown
request is generated, this equipment collects logs by using the Windows® event log service.
The following procedure shows how to check the event log.
(The displayed image is of Windows® 10, but is similar in other OSs.)
1. Open the Control Panel and click System and Security and View event logs.
2. The Event Viewer window opens. Select Windows Logs and then select System or Application to check thesystem log or application log.

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9. TROUBLESHOOTING

Table 9-3 lists the event log entries that are unique to the equipment. Nos. 1 through 15 and Nos. 18 through 31 arecollected in the system log, and Nos. 16 and 17 are collected in the application log.

Table 9-3 Event log entries unique to the equipment (1/3)
No.

Event
ID

SourceType

Description

Action1

259

HFWRAS_SYS

Warning

The temperature exceeded
the specified value.

Read the description of abnormal
temperature in 9.2.2 (1) and take action
accordingly.

2260

HFWRAS_SYS

Information A remote shutdown request No action required.
occurred.

3263

HFWRAS_SYS

Information The temperature returned
the specified value.

No action required.

4265

HFWRAS_SYS

Warning

A failure might beimminent on the drive indrive bay %1 (%2).

We recommend that you back up the data
and replace the drive.

5

266

HFWRAS_SYS

Error

The revolutions of the CPU Read the description of fan failure in
fan deteriorated
9.2.2 (1) and take action accordingly.
significantly.

6267

HFWRAS_SYS

7268

HFWRAS_SYS

8270

HFWRAS_SYS

9277

HFWRAS_SYS

10

278

HFWRAS_SYS

11

524

HFWRAS_SYS

Information The revolutions of the CPU No action required.
fan returned to the normal
value.
Error

The computer shutdown,because the temperature
became dangerous.

Information The used hours on thedrive in drive bay %1
exceeded the specified
value.
Error
The revolutions of thesystem fan deteriorated
significantly.
Information The revolutions of thesystem fan returned to thenormal value.
Information Under the current settings,
the memory dump file isnot saved.
%1

9-22

Read the description of abnormal
temperature in 9.2.2 (1) and take action
accordingly.
We recommend that you back up the data
and replace the drive.

Read the description of fan failure in
9.2.2 (1) and take action accordingly.
No action required.

See 8.2.1 and take action, or see 8.2.2 andchange the settings manually.

9. TROUBLESHOOTING

Table 9-3 Event log entries unique to the equipment (2/3)
No.

Event
ID

Source

Type

12

525

HFWRAS_SYS

Information

13

539

HFWRAS_SYS

14

540

15

Description

ActionIn DIMM%1, error
corrections have been
occurring at a highfrequency.

The DIMM might have failed. Contact
your system administrator or
maintenance personnel.

Error

The %1 monitor finished.

Hardware monitoring of the RAS
software has been terminated. If
restarting the equipment does not
resolve the error, contact the systemadministrator or maintenance personnel.

HFWRAS_SYS

Information

In DIMM%1, the numberof single-bit errors thathave been corrected since
the OS started is %2(comparison with lasttime: %3).

No action required.

541

HFWRAS_SYS

Warning

DIMM%1 might havefailed.

The DIMM might have failed. Contact
the system administrator or maintenancepersonnel.

16

769

HFWRAS_APP

Error

An error occurred in %1.
Error code = %2.

An error was generated by the RAS
software while the software wasrunning. If restarting the equipment does
not resolve the error, contact the systemadministrator or maintenance personnel.

17

771

HFWRAS_APP

Error

If restarting the equipment does not
resolve the error, contact the systemadministrator or maintenance personnel.

18

800

HFWRAS_SYS

Information

Because an incorrect valueis specified in the registryvalue %1, the default
value %2 is set.
%1
Detailed code = %2.

19

900

HFWRAS_SYS

Information

20

2001

HFWRAS_SYS

Error

21

2002

HFWRAS_SYS

Information

22

2003

HFWRAS_SYS

Error

23

2004

HFWRAS_SYS

24

2009

HFWRAS_SYS

A STOP error occurred. Check the error
and contact the system administrator or
maintenance personnel.

The power shutdown factor A power shutdown occurred. Contact
code is %1.
the system administrator or maintenancepersonnel.
The drive in drive bay %1
is offline because of a
failure.

Read the description of abnormal
temperature in 10.4.2 and take action
accordingly.

The RAID status is
optimal.

No action required.

RAS could not acquire the
RAID status. The RAID
status is unknown.

Contact the system administrator or
maintenance personnel.

Information

The RAID status was
revealed.

No action required.

Information

The drive in drive bay %1
is offline because ofmanual operation.

No action required.

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9. TROUBLESHOOTING

Table 9-3 Event log entries unique to the equipment (3/3)
No.

Event
ID

Source25

2011

HFWRAS_SYS

Type

Description

Information Rebuilding of the RAID iscomplete, but unreadable

ActionRead the description in 10.4.2 and takeaction accordingly.

sectors were detected on
the source drive (drive
bay %1). (Media error)
26

2012

HFWRAS_SYS

Error

Rebuilding of the RAID

Read the description in 10.2.2 and build

failed due to an error on

a RAID again.

the destination drive (drive
bay %1).
27

2019

HFWRAS_SYS

Information A media error occurred in
the RAID.

See 2.8.2 Note about media errors in the
HF-W2000 Model 58/55/50 RAS
FEATURES MANUAL and take action
accordingly.

28

2021

HFWRAS_SYS

Error

The drive on drive bay %1 Read the description of 10.4.3 and takeis offline because ofaction.

mismatched data.
29

3000

HTsfRAID_SYS Information The RAID status changed.

No action required.

(ARRAY = %1, DRIVE1= %2, DRIVE2 = %3)
30

3001

HTsfRAID_SYS Information The rebuilding process

Read the description in 10.4.4 and takestopped.

action. If the error code is not written in

Reason: %1.

10.4.4, contact the system administrator
or maintenance personnel.

31

3010

HTsfRAID_SYS

Error

Service internal error.
Reason: %1.

9-24

Contact the system administrator or
maintenance personnel.

9. TROUBLESHOOTING

No. 4
No. 8
No.11

%1 denotes the drive bay number. %2 denotes the manufacturer and the model name of the drive.
%1 denotes the drive bay number.
%1 indicates the cause of the record in message format. One of the following is recorded.
%1
The writing of debug information is not a complete memory dump.
Overwriting to an existing file is disabled.
The size of the paging file is insufficient.
No memory dump file exists or the size of the memory dump file is insufficient.

No. 12 %1 denotes the slot number of the DIMM.
No. 13 %1 records one of the following:
FAN, TEMP, RMTSTDN, MEM, CPU, TEMPLOG, WDT, RAID1, RAID SMART, SMART,USETIME, RASLOG, INTERNAL - LOGD
No. 14 %1 indicates the DIMM slot number. %2 indicates the total number of times that a single-bit error has been
detected.
%3 indicates the difference compared to the last time that the total number of times that a single-bit error has
been detected was recorded.
No. 15 %1 indicates the DIMM slot number.
No. 16 %1 indicates that the feature terminated with an error. %2 denotes the error code.
No. 17 %1 indicates that a registry key has an illegal value. %2 denotes the default value of the registry key.
No. 18 %1 and %2 record one of the following combinations:%1%2

A reset signal was input.

0x9201

A PCI bus parity error occurred.

0x9202An uncorrectable error occurred in DIMM2.

0x9217

An uncorrectable error occurred in DIMM1.

0x9218

No. 19 %1 denotes the power shutdown factor code.
No. 20, No. 24, No. 25, No. 26, No. 28 %1 denotes the drive bay number.
No. 29 %1 records one of the following:
OPTIMAL, OPTIMAL(MEDIA ERROR), DEGRADE, DEGRADE(MEDIA ERROR),
DEGRADE(REBUILD), DEGRADE(REBUILD MEDIA ERROR)%2 and %3 record one of the following:
ONLINE, OFFLINE, REBUILD, INCOMPLETE DATA, NOT CONNECTED
No. 30 %1 denotes the rebuilding interruption factor code.
No .31 %1 denotes the error code.

9-25

9. TROUBLESHOOTING

9.5 Checking the System Load by Using Performance Monitor
The Performance Monitor tool that comes with Windows® is used to monitor the usage of the CPU and memory.
Use this tool when, for example, you want to analyze the system load.
The following shows how to start Performance Monitor.
(The displayed image is Windows® 10, but is similar to other OSs.)
1. Click Start, Control Panel, System and Security, and Administrative Tools.
2. Double-click Performance Monitor.
3. The Performance Monitor window opens. Click Performance Monitor and then click

9-26

.

9. TROUBLESHOOTING

4. The Add Counters window opens. If you select items such as Processor, Memory, PhysicalDisk, or Network
Interface, and then click Add >>, the performance of the selected items will be monitored. Click OK.

5. In the Performance Monitor window, you can check the performance of the items you selected.

9-27

9. TROUBLESHOOTINGThe following table shows a list of performance counters most closely related to the performance of the equipment.

Table 9-4 Performance counters related to the performance of the equipment
No.

Performance
objectCounter

Description

1

Processor%Processor Time

Shows the CPU usage. If this value is continuously high, theCPU processing power is likely to be a bottleneck.

2

MemoryPages/sec

Indicates the number of pages per second that are read fromor written to the disk to resolve page faults. If this value ishigh, it is likely that the amount of memory is insufficient.
The closer this value is to 0, the better.

3

Available Bytes

Indicates the size of the physical memory available forprocesses. If this value indicates a decreasing trend, it islikely that there is a memory leak.

4

Pool Nonpaged Bytes

Indicates the size of the memory area that will never be
paged out to the disk and that stays in the physical memory
as long as it is allocated. If this value indicates an increasing
trend, it is likely that there is a memory leak.

5

PhysicalDisk%Disk Time

Indicates the percentage of time that the disk is busy reading
and writing. If this value is continuously high, the disk
performance is likely to be a bottleneck.

6

Network Interface

Bytes Total/sec

Indicates the number of bytes per second that are sent andreceived by the network adapter. If this value is continuously
high compared to the value of No. 7, the network is likely to
be a bottleneck.

CurrentBandwidth

Shows the network bandwidth.

7

9-28

9. TROUBLESHOOTINGNOTEYou might not be able to start collecting performance counter data when the system load is high. After you startcollecting performance counter data, confirm that the status of the data collector set you are using is Running.

Confirm that the status of thedata collector set you are using
is Running.

Confirm that the Performance Counter data collection has started properly.

In addition, if the system load is high or if you repeatedly start and stop collecting performance counter data,sometimes you cannot start or stop collecting performance counter data.
If this situation happens, terminate Performance Monitor, wait for a while, restart Performance Monitor, and thenstart collecting data again.

The start and stop buttons are
disabled and you cannot use
them.

Performance Counter data cannot be collected.

If you cannot start collecting performance counter data even after you have restarted Performance Monitor, restart
the system.

9-29

9. TROUBLESHOOTING

9.6 Digital LEDs for Status Indications
The digital LEDs for status indications are used to display POST codes at system startup (for the period of timefrom when the BIOS starts to when the OS starts). They are also used to display a hardware status code when anerror occurs in the hardware during system operation.
The digital LEDs for status indications and the status indication LEDs might remain lit even after the equipment isshutdown and put into standby mode. They remain lit until the main power is shutdown or the power is turned on
again.
It should be noted that the digital LEDs for status indications might display a code even when there is no error.
(For example, when the BIOS screen is displayed (1F) or when the POST code is displayed from turning on the
power supply unit to OS startup.)
As shown here, the numerical value lamp shows the digits from 0 to F in hexadecimal.

0

1

2

3

4

5

6

7

8

9

A

B

C

D

E

F

9.6.1 POST messages
Power On Self Test (POST) is a feature whereby the system BIOS makes routine checks for hardware failures when
the power of the computer system is turned on. If any failure is found, the POST code corresponding to the locationof the failure is displayed on the digital LEDs for status indications on the front of the equipment. The user is thennotified via means such as having a message appear on the display or sounding a beep several times.
When a POST code is displayed, the BIOS status lamp in the status indication LEDs is lit in orange.
The following table shows the POST codes that are indicated when the system stops during startup and therespective actions for resolving them.

Table 9-5 POST codes, reasons for stopping, and actions (1/2)
POST
code

Reasons for stopping and actions

A3
A5

There might be a problem with the main memoryor CPU.
Verify that the main memory is installed properly.

61
83

There might be a problem with the keyboard ormouse.
Verify that the cables are connected correctly andthe keyboard and mouse are operating properly.

POST
code

Reasons for stopping and actions

1E
21
57
F8

There might be a problem with the main memory.
Verify that the main memory is installed properly.

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9. TROUBLESHOOTING

Table 9-5 POST codes, reasons for stopping, and actions (2/2)
POST
code
39
88

5C
5E
82
F8
F9

93

34
53
83
84

POST
code

Reasons for stopping and actions

The video feature is not working properly.
When a video card is installed in an
expansion slot, make sure that the video cardis installed properly.
There might be a problem with an extension
board.
Remove the extension board from the slot
and install the board in another slot. Then,check if the extension board operates
properly.
There might be a problem with a serial
device.
Verify that serial devices are connected
correctly and that the connected devices
work properly.
There might be a problem with a USB
device.
Verify that USB devices are connected
correctly and that the connected devices
work properly.

A0
C2

5C

25
38

E1

E2

9-31

Reasons for stopping and actions

The CPU might not be working properly.
There might be a problem with the bootdevice.
Verify that the HDDs and the DVD drive are
installed properly. If they are installed
properly, the boot device might not beworking properly.
There might be a problem with a storage
medium (HDDs, USB memory, or similar).
Verify that they are installed properly. If they
are installed properly, the storage medium
might have failed.
The rotation of system fan 1 is abnormal.
Read the description of fan failure in 9.2.2(1) and take action accordingly.
The rotation of the CPU fan 2 is abnormal.
Read the description of fan failure in 9.2.2(1) and take action accordingly.

9. TROUBLESHOOTING

9.6.2 Display of hardware status codes
A hardware status code is displayed when an error occurs in the hardware during system operation.
When a hardware status code is displayed, the RAS status lamp in the status indication LEDs is lit in red.

Table 9-6 Hardware status codes and related causes and actions
Status
code

Cause

12

The rotation of the system fan is abnormal.

13

The rotation of the CPU fan is abnormal.

21

The temperature is abnormal.

31

A failure is predicted for the drive in drivebay 1.

ActionRead the description in 9.2.2 (1) and take action
accordingly.
Read the description in 9.2.2 (1) and take action
accordingly.

We recommend that you back up the data andreplace the drive.

32

A failure is predicted for the drive in drivebay 2.

41#1

The drive in drive bay 1 is offline.

42#1

The drive in drive bay 2 is offline.

4C

The RAID status is unknown (the RAS
software could not acquire the RAID
status).

Contact your system administrator or maintenancepersonnel.

4D#2

A media error occurred in the RAID.

See 2.8.2 Note about media errors in the HF-W2000
Model 58/55/50 RAS FEATURES MANUAL, andtake action accordingly.

Replace the drive by referring to 10.4.2.

#1: This code is also displayed during rebuilding.
#2: This code is not displayed when you are using the default settings. To display this code, see 2.8.2 Note about media
errors in the HF-W2000 Model 58/55/50 RAS FEATURES MANUAL.
NOTE
If a code other than one of preceding codes is displayed, contact the system administrator or maintenancepersonnel.

9-32

10. SOFTWARE RAID1

CHAPTER 10 SOFTWARE RAID1
10.1 Overview of Software RAID1
10.1.1 What is software RAID1?
This chapter describes how to manage the software RAID1 feature of the B model.
In this chapter, this equipment denotes the B model. Note that only HDDs (hard disk drives) are used as a drive forthis equipment. A drive is denoted simply as HDD in the following explanations. In addition, software RAID1 isdenoted simply as RAID1 in the following explanations.
The screenshots shown in this chapter show Windows® 10 2016 LTSB, but the displayed content is essentially thesame in other OSs. In addition, the models and the capacities of HDDs might be different from those in actual
implementations.

NOTICE● Although this equipment features RAID1 and is thus more reliable than general systems, it isstill vulnerable to the loss of data stored on the HDDs. Permanent data loss is caused not only
by mechanical failures, but also by unexpected power failures or operational errors. To prevent
such data loss, schedule data backup operations, and protect the power source fromundesirable interruptions by using a UPS or other means.
● This equipment is evaluated assuming the use of the specific HDD models authorized by the
manufacturer. Replace HDDs by using only the specific items specified by the manufacturer.
Failure to do so might result in existing data on the HDD being lost. In addition, always observe
the recommended replacement interval for HDDs (see APPENDIX HANDLING OF
REPLACEABLE COMPONENTS).
● Each unit of equipment has its own RAID1 configuration information (such as a serial number).
As such, you cannot use HDDs by swapping them even between two different units of thisequipment. If you attempt to do so, unexpected operation might result from inconsistencies in
the configuration information or other reasons.
● Do not use an HDD previously used in any model as a replacement HDD. If you do, thisequipment might not operate properly or the data on the HDDs might be lost because ofconfiguration information mismatches or other reasons.
● For a replacement HDD, use a brand-new HDD (an unused HDD) or an HDD to which"Initialize Drives" has been applied (see 10.6.7 Drive initialization feature).
● Maintaining a RAID1 system requires a high level of expertise. If users make any mistakes
during their work, the data stored on the HDDs might be lost.
● The capacities of drive bay 1 and drive bay 2 must be the same. Do not install HDDs that havedifferent capacities.

10-1

10. SOFTWARE RAID1

RAID1 (Redundant Array of Inexpensive Disks Level 1) is a technology generally referred to as disk mirroring.
RAID1 is not disk mirroring that is accomplished by the RAID controller (hardware). RAID1 constructs a system
where two HDDs are combined and managed as one RAID1 system (array) by software. Should one HDD fail, you
can read the correct data from the other HDD. RAID1 uses two HDDs, but the capacity available is only equal to thecapacity of one HDD.

10-2

10. SOFTWARE RAID1

10.1.2 Features of RAID1
The RAID1 installed in this equipment has the following features.
Hot swap
This equipment supports hot swap (replacement of an HDD with the power turned on), which makes it possible
to replace HDDs without stopping the system.
Rebuilding featureThis equipment can automatically or manually start rebuilding via the execution of a command after the
replacement of HDDs. This equipment can also change the load of writing data to HDDs, which is applied to thesystem during rebuilding. These settings can be modified by the RAS software. For details about how to modify
these settings, see 5.3 RAID Configuration Control Command (raidctrl) (B Model Only) in the HF-W2000
Model 58/55/50 RAS FEATURES MANUAL (WIN-63-0098).
Data mismatch detection feature
When a data mismatch between HDDs might have occurred due to an unexpected power interruption or for
another reason, this equipment can be set to isolate or continue to operate the HDD in drive bay 2. This setting
can be modified by the RAS software. For details about how to modify this setting, see 5.3 RAID Configuration
Control Command (raidctrl) (B Model Only) in the HF-W2000 Model 58/55/50 RAS FEATURES MANUAL(WIN-63-0098).
GUI features
This equipment can graphically display the HDD status of RAID1 by using the RAS software. For details about
how to use the RAS software, see 4.1 Hardware Status Window in the HF-W2000 Model 58/55/50 RAS
FEATURES MANUAL (WIN-63-0098).
Offline rebuilding featureThis equipment can rebuild RAID1 while the OS is deactivated through the use of a dedicated tool. Because
rebuilding is possible with the OS deactivated, the system can be recovered more quickly than by rebuilding with
the OS running.

10-3

10. SOFTWARE RAID1

10.2 Setup
10.2.1 Overview of Setup
The RAID1 device driver used for RAID1 on this equipment enables the OS to recognize two HDDs connected tothis equipment as one HDD, and is responsible for data processing associated with mirroring. The RAID1 device
driver is already installed when the product is shipped, and you do not need to install it when you set up RAID1.

10.2.2 Setting up a new RAID1 configuration
To set up a new RAID1 configuration, you need to restore the shipping status of the system by using the recovery
DVD. Restore the shipping status by referring to CHAPTER 7 RESTORING THE FACTORY-SHIPPEDCONDITION BY USING A RECOVERY DVD.

10-4

10. SOFTWARE RAID1

10.3 Checking the RAID1 Status
10.3.1 Checking by using the status lamps
This equipment has drive status lamps (a DRIVE1 status lamp and a DRIVE2 status lamp) as shown in thefollowing figure. These lamps show the status of each HDD in the RAID1 system.

Drive bay 2
Drive bay 1

Digital LEDs for statusindications

Correspondence between DRIVE status lamps and drive bays
Lamp name

Corresponding drive bay
number

DRIVE1 STATUS

1

DRIVE2 STATUS

2

Meaning of the DRIVE status lamps
DRIVE status lamp
display (red)Status of the HDDs

Off (both)

Both HDDs are operating
normally.

On (either one)One HDD has an error. (Thepower of the HDD with an error
is off.)Blinking (either one)

Rebuilding (copying) is
ongoing. (Only the lamp of thecopy destination HDD blinks.)

Blinking (both)

Both HDDs have errors(including errors in theconfiguration information).

Figure 10-1 DRIVE status lamps

10-5

DRIVE2

DRIVE1

DRIVE1 status lamp
DRIVE2 status lamp

Alarm lamp10. SOFTWARE RAID1

10.3.2 Checking by using the Hardware status window
The HDD status of RAID1 can be checked in the Hardware status window of this equipment. To open the Hardware
status window, double-click the hardware status icon in the notification area of the task bar.
Hardware status icon

Note: This icon is not shown in the notification area of the task bar by default, but rather appears when a user
clicks the arrow next to the notification area.
You can furthermore perform the following procedure to specify settings to show the icon in the
notification area of the task bar.
1. Right-click the task bar.
2. From the displayed menu, click Settings (in Windows® 10 2019 LTSC, click Taskbar settings).
3. Click Select which icons appears on the taskbar (in Windows® 10 2019 LTSC, click Select whichicons appear on the taskbar).
4. Set the icon for envdisp MFC Application to on.

When both HDDs are normal, the hardware status appears as follows.
Hardware status window

10-6

10. SOFTWARE RAID1

Note: In the RAS software, the HDD and other auxiliary storage devices are generally called drives.

10-7

10. SOFTWARE RAID1

10.3.3 Checking by using the software RAID utility
You can check the RAID status by using the software RAID utility, which is attached this equipment.
For details about how to use the software RAID utility, see 10.6 Software RAID Utility.

10-8

10. SOFTWARE RAID1

10.4 Recovering from a Failure
10.4.1 Detecting a failure
When a failure is detected in the RAID1, the following actions are executed by this equipment.
Table 10-1 List of actions when a RAID1 failure is detected
No.

ActionCause

1

The DRIVE status lamp lights in red.

2

The digital LEDs for status indications indicate an output message.
(See 9.6.1 POST messages and the HF-W2000 Model 58/55/50 RAS
FEATURES MANUAL.)

3

The alarm lamp lights in red.

4

The MCALL external contact (maintenance personnel call signal) is
closed.
(See 5.8.2 External contact specifications.)

5

Data is recorded by using the event log.
(See 9.4 Event Log.)

6

The HDD status of RAID1 is displayed in the Hardware statuswindow.
(See 4.1.3 Hardware status window in the HF-W2000 Model 58/55/50
RAS FEATURES MANUAL.)

HDD failure(either in one or both drives)

HDD failure (either drive)

NOTE
If a RAID1 failure is detected in this equipment, degradation operations are performed for one of the HDDs. Whenthe equipment starts up for the first time after this migration to degradation operations, you might need to restart
the equipment again to fully ensure that startup from the failed HDD is suppressed.

The following describes how to recover from each type of failure and how to handle problems that occur during
recovery work.

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10. SOFTWARE RAID1

10.4.2 Recovery from a failure in one HDD

NOTICE● Never remove an HDD when the DRIVE status lamp of the HDD is off. Doing so might corrupt
the data stored on the HDD.
● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity.
Not doing so might result in corruption of the data stored on the HDD.
● Verify correct procedures before starting work. Failure to follow the correct procedures might
result in data stored on an HDD being lost.
● Do not use an HDD previously used in any model as a replacement HDD. If you do, thisequipment might not operate properly or the data on the HDDs might be lost because ofconfiguration information mismatches or other reasons.
● Install HDDs securely. Loose contacts or missing screws might result in failure.
● During replacement, do not subject an HDD that you are replacing or an HDD that is alreadyinstalled to shocks. Subjecting an HDD to shocks might result in drive failure.
● Until rebuilding is complete, avoid shutting off the power to this equipment or installing andremoving HDDs. Performing these actions might result in data on the HDDs being lost or a
failure.

To recover from a failure in one HDD, perform the following procedure.
To recover from the backup HDD, see 10.5.2 Recovery by using a backup HDD.

(1) Rebuilding with the OS running
NOTE• This equipment can change the load on HDDs when writing data, which is applied to the system during
rebuilding. When changing these settings, consider the effect on system operations during rebuilding. The
default setting is HIGH, which enables the rebuilding process with a high load. Specifying a lower writing loadrequires more time for rebuilding. The following are guidelines for the rebuilding time required for a 1 TB HDD
with no load.
When the load is set to HIGH: 3 hours
When the load is set to MIDDLE: 13 hours and 30 minutes
When the load is set to LOW: 30 hours• The default setting allows rebuilding to start automatically when an HDD is replaced. If you want to manually
start rebuilding, change the setting in advance before starting work.
For details about changing the default settings, see 5.3 RAID Configuration Control Command (raidctrl) (B Model
Only) in the HF-W2000 Model 58/55/50 RAS FEATURES MANUAL (WIN-63-0098).

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10. SOFTWARE RAID1(a) Replacing an HDD with the equipment turned on
1. Back up your data.
(See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.)
2. Close all running applications.
3. Double-click the hardware status icon shown in the notification area of the taskbar to open the Hardware statuswindow. In the Hardware status window, check for defective HDDs.
Hardware status icon

Hardware status window

Verify that the DRIVE1 status lamp is lit.
Note that the DRIVE1 status lamp might take 20-30 seconds or more to light up.

4. Remove the defective HDD from the equipment.
(See 6.3.6 Installing and removing an HDD or SSD.)

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10. SOFTWARE RAID1

5. In the Hardware status window, click Refresh and verify that the HDD status of the drive bay from which the
HDD was removed appears as Not mounted. If Not mounted is not shown, wait a while, and then click
Refresh again and check whether Not mounted appears.
Hardware status window

Click Refresh.
Hardware status window

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10. SOFTWARE RAID1

NOTE
If an HDD for replacement is installed in the equipment before Not mounted appears, the HDD might not berecognized. Wait until Not mounted appears.

6. Install the replacement HDD in the equipment.
(See 6.3.6 Installing and removing an HDD or SSD.)
The DRIVE status lamp blinks after a while and RAID1 rebuilding starts.
Starting the rebuilding manually
When the drive bay in which the replacement HDD is installed appears as OFFLINE in the Hardware
status window, enter the following command at the command prompt as an administrator:
C:\> raidctrl /REBUILDThe DRIVE status lamp blinks after a while, and RAID1 rebuilding starts.
NOTE• If rebuilding does not start after about three minutes, the HDD or the equipment might be defective, or an HDD
that was used as a RAID1 array in other equipment might be installed. See 10.4.4 When a problem occurs
during recovery.
• After the HDD has been installed in the equipment, the drive bay status in the Hardware status window is asfollows until rebuilding is complete.
However, OFFLINE might not appear immediately after the HDD is installed.

Immediately after the HDD is installed

Rebuilding in progress

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10. SOFTWARE RAID1

7. When rebuilding is complete, the HDD status lamp turns off and RAID1 is restored. In the Hardware statuswindow, click Refresh and verify that the RAID status is shown as Optimal and the HDD status of the drive
bay where the HDD was replaced is shown as Healthy.
Hardware status window (Normal)

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10. SOFTWARE RAID1

NOTE• If the RAID status is shown as Optimal (Media Error) after rebuilding is complete, we recommend that you
back up the data and then also replace the copy source HDD with a new one. (For the replacement procedure,see 6.3.6 Installing and removing an HDD or SSD.)
After both HDDs have been replaced, set up the equipment again and restore data from the backup file. (Fordetails about how to set up the equipment again, see 10.2.2 Setting up a new RAID1 configuration.)
Alternatively, recover the equipment by using a backup HDD. (See 10.5.2 Recovery by using a backup HDD.)
Hardware status window (Media Error)

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10. SOFTWARE RAID1(b) Replacing an HDD with the equipment turned off
1. Back up your data.
(See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.)
2. Shutdown the OS and unplug the power cord. Wait for at least one minute, and then replace the defective HDD
with a new one.
(See 6.3.6 Installing and removing an HDD or SSD.)
3. After the equipment turns on and the OS starts running, installation of the replacement HDD is automaticallydetected and rebuilding starts. Verify that the DRIVE status lamp of the replaced HDD is blinking.
Starting the rebuilding manually
When the drive bay in which the replacement HDD is installed is shown as OFFLINE in the Hardware
status window, enter the following command at the command prompt as an administrator.
C:\> raidctrl /REBUILDThe DRIVE status lamp blinks after a while and RAID1 rebuilding starts.
4. When the DRIVE status lamp turns off, rebuilding is complete. In the Hardware status window, verify that thestatus of both HDDs is normal.
NOTE
If the RAID status is shown as Optimal (Media Error) after rebuilding is complete, we recommend that you backup your data and then also replace the copy source HDD with a new one. (For the replacement procedure, see 6.3.6
Installing and removing an HDD or SSD.)
After both HDDs have been replaced, set up the equipment again and restore the data from the backup files. (Fordetails about how to set up the equipment again, see 10.2.2 Setting up a new RAID1 configuration.)
Alternatively, recover the equipment by using a backup HDD. (See 10.5.2 Recovery by using a backup HDD.)

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10. SOFTWARE RAID1(2) Rebuilding with the OS deactivatedNOTE
Use the recovery DVD "HITACHI HJ-205x-***B Product Recovery DVD" to enable rebuilding with the OS
deactivated. Prepare this DVD before starting your work.
(The text indicated by the underlined asterisks (***) in the name of the DVD varies depending on the equipment
you are using.)

1. Back up your data.
(See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.)
2. Shutdown the OS and unplug the power cord. Wait for at least one minute, and then replace the defective HDD
with a new one.
(See 6.3.6 Installing and removing an HDD or SSD.)
3. Perform rebuilding by using the software RAID utility by referring to 10.6.2 Starting and exiting the software
RAID utility and 10.6.4 Rebuilding feature.
4. After rebuilding is complete, run the OS and verify that the status of both HDDs is normal in the Hardware
status window.

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10. SOFTWARE RAID1

10.4.3 Recovery from a power failure while the system is operating
NOTE
Use the following procedure only to disconnect the HDD in drive bay 2 in consideration of possible data
inconsistency between HDDs.
If a power failure occurs while the system is operating, the possibility of a data inconsistency between HDDs is
detected and the drive bay status in the Hardware status window appears as follows:

In this case, the HDD in drive bay 2 can be used continuously without being replaced.
Perform the following procedure to recover from this state:
1. Back up your data.
(See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.)
2. Execute the following command at the command prompt as an administrator:
C:\> raidctrl /REBUILD
3. The HDD status lamp blinks after a while and RAID1 rebuilding starts.
4. When the DRIVE status lamp turns off, rebuilding is complete. In the Hardware status window, verify that thestatus of both HDDs is normal.
NOTE
Rebuilding is also enabled by using the software RAID utility. To rebuild RAID1 by using the software RAID
utility, see 10.6.4 Rebuilding feature.

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10. SOFTWARE RAID1

10.4.4 When a problem occurs during recovery(1) Rebuilding does not start
Possible causes of this problem are as follows:• The RAID1 does not detect the connection of the HDD.
• The setting to start manual rebuilding is specified.
• A used HDD was installed as the replacement HDD.
1. In the Hardware status window, verify that the status of the installed HDD is shown as OFFLINE. If a
replacement HDD is installed before Not Connected appears, remove the HDD and verify that Not
Connected appears. Then, install the replacement HDD again.
2. Enter the following command at the command prompt as an administrator, and check the settings to see if
manual rebuilding is able to start:
C:\> raidctrl /MANUAL
If Manual Rebuild:ON appears, enter the following command to start rebuilding:
C:\> raidctrl /REBUILD
3. Check whether the event log (event ID: 3001, source: HTsfRaid_SYS) of the RAID1 is recorded by referringto the System category of the event log. If information was recorded in the event log, take the following
actions according to the error codes given in the event log.
•

Error code = 0x0504310* (where * is an arbitrary value)
An HDD that was used for RAID1 might be installed. Check whether a defective HDD is installed. If an
HDD that was used as a backup HDD is installed, replace the backup HDD with a new one, and then restart
recovery in the same way as described in 10.4.6 Recovering a normal HDD that was set to offline by
mistake.

•Error code = other than 0x0504310* (where * is an arbitrary value)
Access to the installed HDD might have failed. Check the status of the HDD.

(2) A blue screen (0x9502) occurs during OS startup after an HDD is replaced
The HDD might have been used as a RAID1 array in other equipment. Use a brand new or new HDD.

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10. SOFTWARE RAID1

10.4.5 Recovery from a failure in both HDDs
After you replace both HDDs, set up the equipment again (see 10.2.2 Setting up a new RAID1 configuration), andthen recover the data from the backup files.
Alternatively, recover the equipment by using a backup HDD. (See 10.5.2 Recovery by using a backup HDD.)

10.4.6 Recovering a normal HDD that was set to offline by mistakeOn this equipment, RAID1 keeps track of all HDDs that have been set to offline (hereinafter referred to as offlineHDDs) for any reason. Therefore, an offline HDD cannot be used within equipment that sets the HDD to offline.
As an exception, however, if a normal HDD is set to offline by mistake or if an HDD is set to offline by the RAS
software for evaluation of the equipment, the following action can restore the offline HDD, and allow it to be used
as a new HDD again.

NOTICE● If you apply the recovery method for an offline HDD to an HDD that was set to offline bysomething other than the RAS software, the HDD might not be recovered, or even if it isrecovered, the HDD might not work properly.
● Use the recovery method for an offline HDD only to evaluate the equipment. If you apply therecovery method for an offline HDD to equipment actually used in the field, for example, asystem in normal operation, malfunctions such as data loss might result.
● If an HDD is automatically set to offline by the equipment, the HDD might have failed. Do not
apply the recovery method for an offline HDD to such an HDD.
● An HDD recovered by using the recovery method for an offline HDD must not be used forequipment actually used in the field. If it is, malfunctions such as data loss might result.

1. Shutdown the OS and unplug the power cord. Then, wait for at least one minute and remove the normal HDD.
Record the drive bay number of the removed HDD.
2. Install only the offline HDD.
3. Initialize the offline HDD by using the software RAID utility. See 10.6.2 Starting and exiting the software
RAID utility and 10.6.7 Drive initialization feature.
4. Wait for about one minute, and then install the offline HDD and the normal HDD removed in step 1 in theoriginal HDD drive bay. (Check the recorded drive bay number to ensure that the installation location iscorrect.)
The offline HDD can now be used as a new HDD again.

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10. SOFTWARE RAID1

10.5 Preventive Maintenance10.5.1 Creating a backup HDD

NOTICE● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity.
Not doing so might result in corruption of the data stored on the HDD.
● Verify correct procedures before starting work. Failure to follow the correct procedures might
result in data stored on an HDD being lost.

RAID1 is more reliable compared to a system with a conventional configuration. Even so, the data stored on the
HDDs might be lost due to human error or other reasons.
If you create a backup HDD, you can recover from such data losses.
(Note that you can only restore to the point of the backup.) We recommend that you prepare a brand-new HDD oranother properly prepared HDD for the backup, and use it to back up data periodically. To create a backup HDD,
perform the following procedure:
NOTE• If you want to reuse a previously used backup HDD as a replacement HDD, you must apply "Initialize Drives"to the used backup HDD. (See 10.6.7 Drive initialization feature.)• When a replacement HDD is installed, its capacity must be the same as the capacity of the drive in backup HDD.
• The following is the procedure for the HDD installed in drive bay 1. If you are making a backup HDD from the
HDD installed in drive bay 2, interpret "drive bay 1" as "drive bay 2".

1. Shutdown the OS and unplug the power cord, and then wait for at least one minute. Then, replace the HDD
installed in drive bay 1 with a replacement HDD.
(See 6.3.6 Installing and removing an HDD or SSD.)
2. Store the removed HDD in a safe place as a backup HDD.
3. Turn on power to the equipment. RAID1 automatically detects that a brand-new HDD is installed and starts therebuilding process. Verify that the DRIVE1 status lamp is blinking.
4. The OS starts while the rebuilding process continues. The time required for the rebuilding process depends on
what applications are executed during this period.
If you do not want to start the OS, rebuild the system by using the software RAID utility.
5. When the DRIVE1 status lamp turns off, the rebuilding process is complete. In the Hardware status window,
verify that the status of both HDDs is normal.

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10. SOFTWARE RAID1

10.5.2 Recovery by using a backup HDD

NOTICE● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity.
Not doing so might result in corruption of the data stored on the HDD.
● Verify correct procedures before starting work. Failure to follow the correct procedures might
result in data stored on an HDD being lost.

Prepare a backup HDD and a brand-new HDD, or a new HDD on which "Initialize Drives" has been performed.
Then, recover the array by performing the following procedure. For details about installing or removing an HDD,
see 6.3.6 Installing and removing an HDD or SSD.
NOTE
• The following is the procedure for the HDD installed in drive bay 1. If you are making a backup HDD from the
HDD installed in drive bay 2, interpret "drive bay 1" as "drive bay 2".
• When a brand-new HDD or a new HDD is installed, its capacity must be the same as the capacity of the backup
HDD.

1. Shutdown the OS and unplug the power cord. If HDDs are installed, remove both HDDs.
2. Install a backup HDD in drive bay 1 and install a brand-new HDD or a new HDD in drive bay 2.
3. Turn on power to the equipment. The RAID1 automatically detects a brand-new HDD or a new HDD, andstarts rebuilding the system.
When the rebuilding starts, the DRIVE2 status lamp blinks.
4. The OS starts while the rebuilding process continues. The time required for the rebuilding process depends on
what applications are executed during this period.
If you do not want to start the OS, start the rebuilding process by using the software RAID utility.
5. When the DRIVE2 status lamp turns off, the rebuilding process is complete. In the Hardware status window,
verify that the status of both HDDs is normal.

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10. SOFTWARE RAID1

10.5.3 Periodically replacing HDDs

NOTICE● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity.
Not doing so might result in corruption of the data stored on the HDD.
● Verify correct procedures before starting work. Failure to follow the correct procedures might
result in data stored on an HDD being lost.
● Do not use an HDD previously used in any model as a replacement HDD. If you do, thisequipment might not operate properly or the data on the HDDs might be lost because ofconfiguration information mismatches or other reasons.
● Do not replace two HDDs at the same time. Doing so might result in data corruption.
● When replacing an HDD, set the HDD to offline mode in the Hardware status window, and thenremove the HDD and install the replacement HDD. Installing or removing an HDD when the
hardware status is not verifiable, for example, immediately after the OS starts, might result in a
failure.

An HDD must be replaced periodically. (For information about the recommended replacement cycle, see
APPENDIX HANDLING OF REPLACEABLE COMPONENTS.)
Perform the following procedure for periodic replacement.
Note:

The following is the procedure for replacing the HDD installed in drive bay 1. When you are replacing the
HDD installed in drive bay 2, interpret "drive bay 1" as "drive bay 2" and the "DRIVE1 status lamp" as the"DRIVE2 status lamp" when following the procedure.

(1) Replacing the HDD while the power to the equipment is turned off
1. Back up the data.
2. Shutdown the OS. Unplug the power cord, and wait for at least one minute. Then, replace the HDD installed indrive bay 1 with a replacement HDD. (See 6.3.6 Installing and removing an HDD or SSD.)
3. Turn on power to the equipment. The RAID1 automatically detects that the replacement HDD is installed andstarts the rebuilding process. Verify that the DRIVE1 status lamp is blinking.
4. The OS starts while the rebuilding process continues. The time required for the rebuilding process depends on
what applications are executed during this period.
If you do not want to start the OS, start the rebuilding process by using the software RAID utility.
5. When the DRIVE1 status lamp turns off, the rebuilding process is complete. In the Hardware status window,
verify that the status of both HDDs is normal.

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10. SOFTWARE RAID1(2) Replacing the HDD while the power to the equipment is turned on
NOTE
You need to have administrator privileges to execute step 3. Log on to the equipment as an administrator accountand click OFFLINE. If User Account Control (UAC) is enabled, in a confirmation message, click Yes. The User
Account Control window is displayed. Then click Continue.
Note that if User Account Control (UAC) is disabled and a user without administrator privileges clicks OFFLINE,
the HDD is not disconnected.

1. Back up your data.
2. Close all running applications.
3. Double-click the hardware status icon on the notification area of the taskbar.
The Hardware status window appears. In the Hardware status window, under Drive bay1, click OFFLINE to
set the HDD to offline mode.

Hardware status icon

Hardware status window

Verify that the DRIVE1 status lamp is on.
It might take 20-30 seconds or more for the DRIVE1 status lamp to turn on.

4. Execute steps 4 through 7 in 10.4.2(1)(a) Replacing an HDD with the equipment turned on to rebuild the array.

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10. SOFTWARE RAID1

10.5.4 Data matching
As a result of HDD deterioration over time or another reason, defective blocks are generated that might cause somedata on the HDD to become unreadable. Potential failures in the rebuilding process when recovering the systemfrom degradation can be reduced by regularly performing HDD matching (HDD data consistency checks). Use thesoftware RAID utility to perform HDD matching. Perform HDD matching by referring to 10.6.5 Consistency checkfeature.

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10. SOFTWARE RAID1

10.6 Software RAID Utility
10.6.1 Overview of the software RAID utility
The software RAID utility is used to check the RAID1 status while the OS is not running, and to rebuild RAID1.
The software RAID utility is included as one of the recovery DVD features.
The software RAID utility provides the following features.

(1) RAID1 status display
This feature displays the current RAID1 status. The RAID1 status is shown in the menu window in the software
RAID utility startup process.
(2) RAID1 rebuilding featureThis feature rebuilds RAID1. Rebuilding with the OS inactive can be completed earlier than rebuilding with the
OS running. Use this feature when you do not want to run the OS or to reduce the maintenance time.
(3) Consistency check featureThis feature checks the consistency of the data in all areas of the HDDs in drive bay 1 and drive bay 2. Use thisfeature for periodic inspection to enhance the availability of the equipment.
(4) Array creation featureThis feature edits the RAID1 management information of the HDDs, and creates an array by using two HDDs.
Use this feature to restore backup data by using commercially available backup software.
(5) Drive initialization featureThis feature initializes the configuration information of the HDD that was used in RAID1, effectively creating a
new HDD. Use this feature when reusing an HDD that has been used as a backup HDD, when a normal HDD isset to offline by mistake, and for other purposes.

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10.6.2 Starting and exiting the software RAID utility
Perform the following procedures to start and exit the software RAID utility.

(1) To start the software RAID utility:
1. Turn on the equipment and place the first disc (disc number: 1/2) of the supplied HITACHI HJ-205x-***B
Product Recovery DVD in the DVD drive before the OS starts running. (The text indicated by the underlined
asterisks (***) in the name of the DVD varies depending on the equipment you are using.)
2. After the software RAID utility runs from the recovery DVD, the following window opens.
Note:

If this utility fails to run from the recovery DVD, turn off the equipment, and then turn the equipment
on again.

3. Select the Soft RAID Utility radio button, and then click Start. The Soft RAID Utility menu window opens.

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10. SOFTWARE RAID1(2) To exit the software RAID utility:
1. Display the Soft RAID Utility menu window.

2. Click Shut Down. The following confirmation dialog box appears:

3. Click OK. The disc is ejected from the DVD drive and the equipment shutdown.

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10. SOFTWARE RAID1

10.6.3 Status display feature
The status display feature displays the current RAID1 status. The RAID1 status is shown in the menu window of thesoftware RAID utility startup process.

This feature displays the information shown in the following table.

Table 10-2 Array status and drive status

Item
Array Status

Value
OPTIMAL
OPTIMAL(MEDIA ERROR)
DEGRADE
DEGRADE(MEDIA ERROR)

Meaning

The array has redundancy and both drives are working in the
ONLINE state.
A media error is present in the OPTIMAL state.
The array does not have redundancy and is in degraded
operation. One of the drives is working in the ONLINE state.
A media error is present in the DEGRADE state.

UNKNOWN
Drive1 Status
Drive2 Status

The array status is unknown. The drive status is unknown, or noarray has been created.
ONLINE
Drives are working normally.
OFFLINE
Disconnection occurred (due to an HDD failure).
NOT CONNECTED
No drive is installed in the drive bay.
NEW
A new drive that has not been used with the B model isinstalled.
REBUILD
Rebuilding is in progress.
INCOMPLETE DATA A disconnection occurred as a result of a data mismatch due to a
power failure or reset.
ERROR
A drive failed during access.

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10. SOFTWARE RAID1

10.6.4 Rebuilding feature
The rebuilding feature rebuilds RAID1. Rebuilding with the OS inactive can be completed earlier than rebuilding
with the OS running. Use this feature when you do not want to run the OS or to reduce maintenance time.
NOTE• Before using this feature, complete other necessary work, such as replacing defective HDDs.
• Rebuilding is enabled only in a combination of an ONLINE drive and a NEW, INCOMPLETE DATA, or
REBUILD drive. In other states, rebuilding is disabled, and this feature cannot be selected in the menu window.
• If rebuilding is suspended for any reason after rebuilding has started, reuse the HDDs that are being rebuilt as
new HDDs by using the drive initialization feature. (See 10.6.7 Drive initialization feature.) If the equipment
restarts with rebuilding suspended, the equipment might not start, or HDD data might be lost.
• The rebuilding process takes about 90 minutes.

Use the rebuilding feature as follows:

1. Use the procedure described in 10.6.2(1) to display the Soft RAID Utility menu window.

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10. SOFTWARE RAID1

2. Select the Rebuild radio button, and then click Next. The execution confirmation window opens.
• To start rebuilding, click Yes.
• To cancel rebuilding, click No.

Clicking No redisplays the menu window.

3. In the execution confirmation window, click Yes. Rebuilding starts and the status of rebuilding progressappears.

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10. SOFTWARE RAID1

To abort the ongoing rebuilding, click Abort. The following confirmation message appears.
• To abort rebuilding, click Yes.
• To continue rebuilding, click No.

• Clicking Yes aborts rebuilding and displays the following message:

Clicking Close redisplays the menu window.

• Clicking No redisplays the progress status display window.

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10. SOFTWARE RAID1

4. When rebuilding is complete, a rebuilding completion message appears.

Clicking Close redisplays the menu window.

If an error message appears during the rebuilding process, take action to correct the relevant error as described in
10.6.8 List of error messages.

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10. SOFTWARE RAID1

10.6.5 Consistency check feature
The consistency check feature checks the consistency of data in all areas of the HDDs in drive bay 1 and drive bay
2. Use this feature for periodic inspection to enhance the availability of the equipment.
NOTE• The consistency check feature is enabled only while both drives are in the ONLINE state. In other states, thisfeature is disabled and cannot be selected in the menu window.
• The consistency check takes about 90 minutes. However, the checking time increases if many mismatches ofdata are found and many sectors must be corrected.

Use the consistency check feature as follows:

1. Use the procedure described in 10.6.2(1) to display the Soft RAID Utility menu window.

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10. SOFTWARE RAID1

2. Select the Consistency check radio button, and then click Next. The execution confirmation window opens.
• To start the consistency check, click Yes.
• To cancel the consistency check, click No.

Clicking No redisplays the menu window.

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10. SOFTWARE RAID1

3. Clicking Yes on the execution confirmation window starts the consistency check and displays the progressstatus.

To abort a consistency check, click Abort. The following message appears, confirming that you want to abortthe consistency check.
• To abort the consistency check, click Yes.
• To continue the consistency check, click No.

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10. SOFTWARE RAID1• Clicking Yes aborts the consistency check and displays the following message:

Clicking Close redisplays the menu window.
• Clicking No redisplays the progress status display window.

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10. SOFTWARE RAID1

4. When the consistency check is complete, the number of corrected sectors is shown as reference information,
and a consistency check completion message appears.

Clicking Close redisplays the menu window.

If an error message appears during the consistency check, take action to correct the relevant error as describe in
10.6.8 List of error messages.

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10. SOFTWARE RAID1

10.6.6 Array creation feature
The array creation feature edits RAID1 management information of HDDs and creates an array by using two HDDs.
Use this feature to restore backup data in an offline environment by using commercially available backup software.
An offline environment as described here is an environment that is activated by Windows PE. HDDs that configure
RAID1 are individually recognized in the offline environment because the device driver for RAID1 that runs on the
OS performs mirroring processing in this equipment. For this reason, the backup data of RAID1 can be restored byapplying the RAID1 device driver to the offline environment and by using this feature.
This equipment supports the 32-bit Windows PE 3.0 and the 64-bit Windows PE 5.0 as RAID1 device drivers foroffline environments. These RAID1 device drivers are stored in the following folders. Apply these drivers as
instructed in the procedures for the backup software.
32-bit Windows PE 3.0

C:\Drivers\SoftwareRAID1\x86\PE3

64-bit Windows PE 5.0

C:\Drivers\SoftwareRAID1\x64\PE5

NOTE• An array is created by writing the software RAID1 management information to the drive installed in theequipment in a state where an array must be created. Note that if this feature is used for a drive that was
operated normally, the drive can no longer be used as the previous RAID1.
• Create an array with both drives installed.
• After an array is created, restore the backup data by using commercially available backup software.

Use the array creation feature as follows:
1. Use the procedure described in 10.6.2(1) to display the Soft RAID Utility menu window.

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10. SOFTWARE RAID1

2. Select the Create Array radio button, and then click Next. The execution confirmation window opens.
• To create an array, click Yes.
• To cancel creation of an array, click No.

Clicking No redisplays the menu window.

3. Clicking Yes on the execution confirmation window displays an array creation completion message.

Clicking Close redisplays the menu window.

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10. SOFTWARE RAID1

10.6.7 Drive initialization feature
The drive initialization feature initializes the configuration information of an HDD that was used in RAID1,
effectively creating a new HDD. Use this feature in the following cases:•

You are reusing an HDD that was used as a backup HDD.

•

You are reusing a normal HDD that was set to offline by mistake.

•

You are reusing an HDD that was set to offline by the RAS software for evaluating the equipment.

NOTE• If an HDD is reused by using the drive initialization feature in a state that is not described in this manual, thesystem might not be recoverable or might not operate correctly even after recovery.
• An HDD that was automatically set to offline by the equipment might be defective. Do not use the drive
initialization feature for such HDDs.

1. Use the procedure described in 10.6.2(1) to display the Soft RAID Utility menu window.

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10. SOFTWARE RAID1

2. Select the Initialize Drives radio button, and then click Next. The window to select an HDD to be initialized
opens.

To cancel the initialization of the drive, click Back. The menu window reopens.

3. Select an HDD to be initialized, and then click Next. The initialization confirmation window opens.
• To initialize the drive, click Yes.
• To cancel initialization of the drive, click No.

Clicking No redisplays the menu window.

4. Clicking Yes on the initialization confirmation window displays a drive initialization completion message.
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10. SOFTWARE RAID1

Clicking Close redisplays the menu window.

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10. SOFTWARE RAID1

10.6.8 List of error messages
This section lists the error messages displayed by the software RAID utility and the corrective actions to take foreach of them.

Table 10-3 Error messages displayed by the software RAID utility
No.

Error Message

1

Unreadable sector
was detected on
the Master.(Mediaerror)(Mirrored)

2Media error was
occurred on RAID.

3

Unwritable sector
was detected ontheMaster.Operationaborted.
(Mirrored)
The capacity ofdrive is notequal.
Operation failed.
(EC=0xXXXXYYYYZZZZZ
ZZZ)

4

5

6

Meaning

Remedial action

An unreadable sector was detected When the sector in which a read error wason the Master (or Mirrored).
detected is read, the system might not operateThis is a media error.
correctly because information about the sector is
not rebuilt.
Back up your data and replace the drive that
contains the error, and then rebuild the RAID.
After the RAID is rebuilt, restore the backup
data.
An unreadable sector was detected Back up your data and replace one drive, andon both drives during thethen rebuild the RAID. Then, replace the otherconsistency check. This is a media drive and rebuild the RAID, and then restore theerror.
backup data.
An unwritable sector was detected Replace the drive that contains the error, andon the Master (or Mirrored).
then rebuild the RAID.
Operation was aborted.

The capacities of the installed
drives are different.

Install drives that have the same capacity.

An internal error occurred.

Contact one of our sales representatives.

XXXX: Error module
YYYY: Error processing
ZZZZZZZZ: Detailed error code
Operation failed.
An internal error occurred (before(EC=0xXXXXYYYYZZZZZ the Main Menu window appears).
ZZZ)
Click OK button to XXXX: Error module
shut down.
YYYY: Error processing
ZZZZZZZZ: Detailed error code

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APPENDIX HANDLING REPLACEABLE COMPONENTSAPPENDIX HANDLING OF REPLACEABLECOMPONENTSNOTICEDo not use a replaceable component for longer than the recommended replacement cycle. If you
do, a deteriorating or worn-out component might cause the equipment to fail.

•Components gradually deteriorate as they are used and become subject to wear and tear. The following
components must be replaced at fixed intervals:•

Replacement of these components is available for a fee.

•

The recommended replacement cycle in the following table assumes that the average ambient temperature of thesystem unit is maintained at 25°C or less.
Note that when the average ambient temperature exceeds 25°C, the replacement cycle might be shortened insome cases.
In addition, note that the recommended replacement period is a simple guideline based on the usage status
assumed under the design of the equipment. In some cases, the replacement cycle might be shorter than what isindicated here for reasons such as the conditions in the environment surrounding usage and the usage conditions(for example, the frequency at which disks are accessed when using magnetic disk devices). Conduct regularinspections and replace parts early as appropriate when considering the usage in your particular environment.

Replaceable
component

Recommended replacement
cycle

Note

HDD

2 years

If the equipment is running 24 hours a day, 7 days a week, thereplacement cycle is two years.
If the equipment is not running 24 hours a day, 7 days a week, the HDD
must be replaced every four years or when the power-on hours exceed
20,000 hours, whichever comes first.
To ensure the quick recovery of corrupted files, routinely back up yourfiles.

SSD

7 years or the expected life,
whichever comes first

The expected life (in years) is calculated by using the following formulaand is based on the TBW (total bytes written) to the drive. The SSD must
be replaced before reaching its expected life (in years).
200 TBW × 1,000 GB
Expected life (years) =Volume (in GB) written to drive daily × 365 days

To ensure the quick recovery of corrupted files, routinely back up yourfiles.
DVD drive

4 years

Dust filter

1 yearKeyboard(optional)

4 years

Mouse(optional)

4 years

If you do not replace the filter regularly, failure or shorter life span of theequipment might result.

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APPENDIX HANDLING PERISHABLE COMPONENTS

NOTE• When you replace a component to, for example, repair equipment, you might need to replace the component
with a functionally compatible one.
• If you repair a component in a manner not recommended by the manufacturer, proper operation of thecomponent is not guaranteed.

A-2

CNT-REP-00

Sender information (entered by customer)

Address for parts return:
2-1, Ōmikachō 5-chōme
Hitachi-shi, Ibaraki-ken, 319-1293
Hitachi Industrial Products, Ltd.
HF-W Returns and Repairs Centerc/o Hitachi Transport System, Ltd.
Tel.: +81-294-52-7496

Company:
Office:Responsible department:
Contact person:
Email:
Address:
Tel.:

Contact information regarding parts return
Any inquiries regarding parts returns will be received by the main office and then forwarded to the appropriate divisions thereafter.
Tel.: +81-45-762-3023
Email: hfw.support.af@hitachi-systems.com

Hitachi Embedded Computer - Repair Request Form and Statement of Received Goods
Parts being
returned(entered by customer)□ Entire system- System model:- System manufacturing no.:(Enter a check mark in the box.)(Always enter the system information contained on the label attached to the main unit, even if you are returning only internal components. A fee might be charged if this information is not available.)

Description ofproblem(entered by customer)

Details (Indicate the problem specifically.) (Attach additional documentation as necessary.)★ Please help us by filling out this information as completely as possible. Enter check marks in the appropriate boxes.

■ Date of occurrence (YYYY/MM/DD hh:mm):■ Frequency□ Only onceof occurrence: □ Occasionally■ State uponoccurrence:■ Can the problem □ Yes
be reproduced?

□ Always□ Other: ________________________□ When turning power on □ Before the BIOS screen appears □ During BIOS startup□ During OS startup□ After OS startup(Make and model:

CUT□ Unknown□ ______ times every (hour day week month)□ When installing a board added by the customer■ LEDs:□ No)□ When a specific application runs□ Other: _______________(Make and name:■ Digital LEDs for status indications:□ Alphanumeric display■ STATUS LED state:□ Red■ ALARM LED state:□ On□ During OS setup□ When OS is stopped)□ Off□ Green

□ Off
□ Off

■ DRIVE/STBY LED state:□ On□ Blinking□ Off■ DRIVE1 STATUS LED state:□ On□ Blinking□ Off■ DRIVE2 STATUS LED state:□ On□ Blinking□ Off■ Description of the problem (actions to take when the problem occurs, operating procedures, etc.), details of requests, etc.
(Please attach photographs, screenshots, or other materials that depict the problem when it occurs to provide information that will allow the problem to be objectively identified.
The inclusion of such materials can help speed up an investigation into the problem. Fill out this section not only for repair requests, but also for requests to verify operation.)■ Customer information(Use this space to provide any information about customer additions or changes that will aid an investigation into the problem, such as any additional devices, externally connected devices,or BIOS setting changes.)

Notes regarding
repairs(entered by customer)

Repair estimate required? (Yes No)

Repair start time (Immediately After estimate)

Return of parts where problem
originated required? (Yes No)
Note: This service is available for a fee.

Recovery required? (Yes No)
Note: This service is available for a fee if outside the free repair period.

Disassembly photo required? (Yes No)
Note: This service is available for a fee. Describe the contents of any
photographs.

Note the following:1) Attach this sheet to the parts to be repaired, and return the parts to the above address.
In addition, notify the shop from which you purchased the product that it has been returned for repairs.
2) Please indicate whether to proceed with repairs within one month after Hitachi provides a repair estimate.
If no repairs are necessary or if you do not indicate a preference, the parts will be returned to you.
In such cases you will receive a separate invoice for the cost of the investigation.
3) Repairs are accepted during the repair period for each device.
Depending on the parts that have failed, however, repairs are still possible in some cases even if the repair
period has ended.
Please understand that customers are responsible for the costs of investigating submitted parts, even if repairs
are not possible. Please return parts to the repair center only if you agree to this policy.
4) Note that in some cases, the data recorded on HDDs and SSDs might be lost throughout the process ofan investigation or repair. Always back up your data before submitting such devices.
5) If any confidential items related to information security, such as programs, data, and recordable media,
are not required for an investigation or repair, delete any such items before returning theparts.
6) Repairs for parts that have failed take the form of replacement parts only.
Note that, in some cases, parts might be replaced with parts that are functionally compatible withthe original parts, due to the discontinuation or modification of the original parts, or for other reasons.
7) We cannot repair or analyze failures in any hardware that was purchased from another company.
8) We cannot return parts in which failures originated during the free repair period.
9) Technical materials, including those related to exports or the environment, are only provided during
the repair period.

Location to which to return parts(enter only if different from the sender)
Address:

Company:

Contact person:

Tel.: