FAQs for Warranty (USA)
August 2024
Frequently Asked Questions
GeneralQuestionAnswer

What is Maxeon’s relationship with SunPower Corporation?

Maxeon used to be a part of SunPower Corporationand has a common heritage.
In August 2020, SunPower Corporation and Maxeon
Solar Technologies separated into two independent
publicly traded companies, SunPower Corporation(formerly, NASDAQ:SPWR) and the newly formed
Maxeon Solar Technologies (NASDAQ:MAXN), tofocus on distinct regions and areas of the solar value
chain.
Maxeon manufactured and sold certain SunPowersolar panels to SunPower Corporation.

Did Maxeon ever directly sell SunPower branded solar
panels in the United States?

No, SunPower directly sold SunPower branded solar
panels, which they incorporated into systems andsold in the United States. These systems hadwarranties issued directly by SunPower Corporation.

What will happen to my “Complete Confidence Warranty”
now that SunPower has filed for bankruptcy?

It’s unclear whether SunPower will continue toprovide warranty support. We recommend that you
regularly check SunPower’s official website for any
official communications.

Will Maxeon take over the “Complete Confidence Warranty”
issued by SunPower Corporation?

No, SunPower’s Complete Confidence Warranty is acomprehensive warranty that covered the wholesystem, not just the panels.
Maxeon is not providing warranty coverage for thesystem or components not manufactured or directly
sold by Maxeon.
Maxeon is providing a warranty for the residential
panels it produced.

© 2024 Maxeon Solar Technologies, Ltd. All rights reserved. | August 2024
Specifications included in this document are subject to change without notice.

How can I tell if my SunPower solar panels were producedby Maxeon Solar Technologies?

The vast majority of solar panels sold by SunPower
were produced by Maxeon Solar Technologies.
These include SunPower E-Series, X-Series, A-Series,and M-Series solar panels.
The following solar panels were not produced byMaxeon.
•••

SunPower Serengeti branded PV panels(SER-xxx in the product model number) soldin the USA and produced by third parties.
All SunPower U-Series branded PV panels(“SPR-U-xxx” in the product model number)sold in the USA.
SunPower Performance 19 solar panels(“SPR-P19-COM” in the product modelnumber) sold in the USA and produced inOregon by SunPower Corporation.

I had a SunPower system installed prior to August 5, 2024.
Will Maxeon provide me a warranty?

Please register your system hereMaxeon will provide warranty support for
SunPower-branded solar panels made by Maxeon.

My SunPower solar panels have microinverters attached tothem. Does Maxeon’s warranty cover the microinverters?

No. Maxeon produced many solar panels for
SunPower where microinverters were attached.
These are commonly referred to as AC panels.
The microinverters attached to these panels wereproduced by another manufacturer and are notincluded in the warranty being issued by Maxeon.
If an AC panel was sold & installed in or after 2019,
then it likely incorporates a microinverter made byEnphase. Please check the following Enphasewebsite for further details on the following link.
https://enphase.com/support/sunpower
For microinverters produced before this time, we
recommend that you regularly check SunPower’s
official website for any official communications.

What will happen to the warranty on my lease or PPA
SunPower system?

2 | © 2024 Maxeon Solar Technologies, Ltd. All rights reserved.
Specifications included in this document are subject to change without notice.

Please direct all questions regarding your SunPowersystem lease to your leasing company. Refer to thecustomer service number on your billing statement.
Maxeon will work directly with the servicer of thelease for warranty claims.

Will my solar panels continue to operate as usual?

Yes, SunPower panels produced by Maxeon haveone of the lowest claim rates in the industry, which
is derived from the underlying quality and reliabilityof our products.
Please note that while your solar panels may
continue to operate as usual and generateelectricity, it’s not clear yet whether monitoring
services provided by SunPower will be maintained.
Accordingly, there could be disruptions to yourmonitoring data and system. This does not indicate
a problem with your solar panels.
We recommend checking SunPower’s official
website for any official communications regarding
SunPower monitoring.
https://us.sunpower.com/update

I am a SunPower Customer and If I think I have a problem
with my system, what do I do?

Please contact your solar installer, and regularly
check SunPower’s for their latest instructions.
https://us.sunpower.com/update
If you are the owner of a lease or PPA system,
please contact the leasing company who will
instruct you further.
In general, if you are a SunPower cash or loancustomer and are the system owner, and have atechnical issue on your SunPower system, then werecommend that you immediately contact youroriginal installer who can handle your claim directlywith you.

I currently have an active/open claim with SunPower for asolar panel originally produced by Maxeon, will you betaking over the claim?

As SunPower’s customer support is still operational,
we recommend that you continue your active claim
with them until instructed otherwise and check
SunPower’s official website for any officialcommunications.

What if I need to expand my current system or add newsolar installations?

Maxeon can provide you with the nearest Maxeon
Preferred Partner who can assist you further.

3 | © 2024 Maxeon Solar Technologies, Ltd. All rights reserved.
Specifications included in this document are subject to change without notice.

What happens if my original installer has gone out ofbusiness?

If your original installer is no longer available, werecommend you contact Maxeon to provide you thenames of our nearest Maxeon Preferred Partner
who can help diagnose your issue.
https://maxeon.com/us/homeowners/our-solarinstallers
In case this is not suitable, or you simply prefer to
use a company of your choice, you are free to do so.
As your system incorporates components ofdifferent SunPower suppliers, and that it is likely not
the SunPower panel at fault, we recommend you
verify any limitation imposed by these companies.
Please be aware that the company you select should
be a professional/certified solar installer.

4 | © 2024 Maxeon Solar Technologies, Ltd. All rights reserved.
Specifications included in this document are subject to change without notice.