SOLUTION BRIEF

Intelligent operations
done right
Process Consulting andIntelligent Automation

Re-imagine and transform yourbusiness operations
Operational improvements can yield big gains by
reducing redundancies and eliminating waste while
ensuring a keen focus on customer value and impact.
We’ll partner with you to drive innovative solutions
and redefine business operations to:

Enable change behavior: Successful digitaltransformations require large-scale change
management and cultural shift programs withwell-defined success metrics. We’ll help you ideate
and build programs to drive operations excellenceacross your organization.

Our approach

Enhance customer experience: We redesign
processes and underlying systems to provide aseamless customer experience. ZS uses intelligent
automation techniques to upgrade your businessprocesses and empower you to focus your energy on
value-added insights and decision-making.

We apply process excellence methodologies,
automation expertise, flexible engagement models
and unmatched domain expertise to uniquely solve
your business challenges.

Drive operational efficiency: Eliminate costly
manual, repetitive and resource-intensive processes
so you can invest in higher-value activities.

We help clients envision and achieve
hyperautomation to boost efficiency andtransform employee and customer experience.
Our solutions include:

Increase speed to value: The pace of today’s
marketplace demands that you reduce time to market
for products and services and speed up internalbusiness processes. We use our core expertise inadvanced analytics and leading technology platforms
to increase speed, enhance efficiency and provide
valuable insights for day-to-day business operations.

AUTOMATION

Automation maturity assessment: Ourexperts evaluate your maturity and readinessfor automation, benchmark against industry
best practices and define a road map for you toenhance efficiency and productivity
through automation.

SOLUTION BRIEF

Intelligent process automation: We develop
intelligent, hyperautomation solutions to help
clients deliver efficiencies, effectivenessand experience.
Packaged automation accelerators: Deploy
ZS’s automation accelerators to automate theexecution and management of your specificbusiness functions.

PROCESS CONSULTING
Are you looking to simplify complex operations
challenges and set up more resilient, profitable
and sustainable business processes? We offer:
Strategic ops advisory: We’ll advise you on
strategic and transformational decisions to set
up your operations functions and develop
operations capabilities.
Ops maturity assessment: Our experts
evaluate the maturity of your operations throughstructured assessments to build you a road map
to achieve operations excellence.
Business process reengineering: We help you
re-imagine your business processes to positively
impact customer experience, efficiency, quality
and productivity enabled through our wellestablished ‘4D’ approach (Diagnostic, Define,
Design and Deliver).

Creating real-world impact
Leading pharma company achieves
operational excellence
A leading pharma company wanted to establish aculture of operational excellence to generate more
impactful outcomes and higher people engagement.
ZS partnered with the client to implement an
operations program that resulted in:• $500,000 identified in annual cost savings
over two years• 20% reduction in error rates throughstandardization• 50% reduction in quality check timeusing automation
Robotics-driven rate loading
ZS developed an automated solution in 12 weeks tohelp a nonpharma company reduce manual efforts,errors and end-to-end processing time—all leading to:• Up to $7 million incremental gross rate of return• Four- to seven-day reduction in peakrate loading time

• 24/7 system availability

Learn more: www.zs.com/processexcellence

About ZSZS is a professional services firm that works side by side with companies to help develop and deliver products that drive
customer value and company results. We leverage our deep industry expertise, leading-edge analytics, technology andstrategy to create solutions that work in the real world. With more than 35 years of experience and 9,000-plus ZSers in morethan 25 offices worldwide, we are passionately committed to helping companies and their customers thrive.

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