Success Story

Forerunner

Computer Systems Deliver
Reliable Data Protection
and Recovery with Arcserve
About ForerunnerCountry: Australia
Industry: Managed IT Support And Services
Employees: 9Arcserve Solutions: ShadowProtect, ShadowXafe

Forerunner Computer Systems is a South Australian familyowned and operated business, providing a complete suiteof IT and digital media solutions. They cater to a wide rangeof clients, in both the residential and commercial sectors.
From humble beginnings in 1997, operating from the family
home, the company has expanded to provide end-to-end IT
support and solutions, web design and development as well as
computer training, and has been based in its current offices in
the Adelaide suburb of Walkerville, for the past 17 years.

The Challenge
Forerunner Computer Systems relies
on Arcserve for consistent reliable
backup and recovery for an evolving
clientele with diverse IT needs.

“You can never have too much backup.
We pride ourselves in working with highquality solutions and partners that share
our focus on reliability. With Arcserve,
we are able to provide clients with theassurance of business continuity througha tried-and-tested, high-performing dataprotection and recovery service.”- Richard Pederick, CEO, Forerunner Computer Systems

As Forerunner’s portfolio of clients expanded and diversified
over the years, one thing remained constant: the need for theteam to ensure reliability of their systems and minimise their
downtime where possible.
Forerunner’s clients today range from wineries tomanufacturers, medical to legal practices, and from local
South Australian based businesses to interstate clientsmanaged remotely. However, data resilience remains thesingle biggest component for all of Forerunner’s clients andmaking sure they have access to the best in reliable dataprotection and disaster recovery is constantly front of mind.
In the past, the team have tried several other backup solutions
including Veritas BackupAssist and Veeam. Forerunner felt
their clients would benefit from image-based backup and uponlearning more about Arcserve, trusted that ShadowProtect
would arm them with full, always-on data protection.
Richard Pederick, CEO, Forerunner Computer Systems,explained, “It is much simpler having a snapshot instead ofjust data copy. With ShadowProtect, we believe it is a more
complete backup as we are capturing ‘a moment in time.’ Thisway, we can ensure our customers have safe copies of backups
in other locations that are easy to access and recover in theevent of a disaster, be it to grab a missing file or an instant full
network recovery.”

Arcserve Success Story /01

Success Story

The Solution
The introduction of Arcserve into Forerunner’s business in 2010
was the beginning of a solid partnership, enabling the provider tooffer their clients total peace of mind, while being an easier andbetter solution for the team to manage.

Arcserve ShadowProtect

Continuous image-based backupsenable fast, easy, reliable disasterrecovery in smaller environments“It is important for our clients to know where their data is
being stored. At Forerunner, we pride ourselves in our uniquecapability to offer secure offline back up to our office, located ina refurbished bank building complete with vault. In the event ofan IT disaster, our clients can operate out of our office, and get up
and running within a reasonable time frame,” said Richard.

Learn More

In 2020, Forerunner began migrating its key clients toShadowXafe, Arcserve’s complete next-generation dataprotection, best-in-industry data recovery platform.

Arcserve ShadowXafe

Next-generation backup and recovery
solution with both agentless and agentbased protection for highly virtualized
environments“The transition has been a seamless experience so far, andwe have appreciated the great support from the ever reliable
Arcserve team. ShadowXafe is easy to deploy and manage, andwe know it will allow us to continue making leaps in terms ofdelivering secure data protection, less application downtime andimproved productivity,” said Richard, adding that the simplicity ofthe single management workflow offered his team the ability toservice clients with greater speed and ease.

Learn More

The patented VirtualBoot technology also means Forerunner can
now quickly boot backup images as VMs and recover files andfolders in seconds, and entire systems in minutes.

“ShadowXafe is easy to deploy and manage, and we know it will allow us tocontinue making leaps in terms of delivering secure data protection, less application
downtime and improved productivity.”- Richard Pederick, CEO, Forerunner Computer Systems

Arcserve Success Story /02Success StoryThe ResultForerunner’s success in protecting multiple long-term clients’
data and providing dependable data backup and recovery,
demonstrates the robust value of the partnership with Arcserve.
“While we thankfully do not need to restore for our clients toooften, there is a need for us to be certain that in the event of adisaster, the solution works,” said Richard, adding that frequenttesting was key to ensuring the reliability of the service.
A recent fire that occurred to a local medical practice put thesolution to the test. A long-time client of Forerunner, the medical
practice operates across two sites in Adelaide and had its serverconnection broken due to the incident. The Forerunner team wasable to bring back their damaged files on-site, quickly identifying
what was needed, and managed to restore the files within acouple of hours.

Forerunner aims to continue delivering to its customers
evolving IT needs, as an increasingly remote workforce
means greater demand for reliability and security. Key to thecapability, to meet these demands, will be the ShadowXafe
platform, with the aim of completing the migration of allForerunner’s clients by end of March 2021.
“We believe every business lifeline is data and we have thesame ethos of high-quality professional service in how weapproach our clients, no matter what size they are. TheArcserve solutions have been perfect for us in affordability
for businesses small and large, while providing unparalleledperformance, flexibility and scalability. The partnershiphas been invaluable, allowing us to simplify and add value
faster with greater ease as an IT services provider,”concluded Richard.

Take the Next Step
Find out more at arcserve.com
or contact us at info@arcserve.com
or view our global office contact info here.

About Arcserve

Arcserve, a global top 5 data protection vendor, provides the broadest set of best-in-class solutions to manage, protect and recover alldata workloads, from SMB to enterprise and regardless of location or complexity. Arcserve solutions eliminate complexity while bringing
best-in-class, cost-effective, agile, and massively scalable data protection and certainty across all data environments. This includes
on-premises, cloud (including DRaaS, BaaS, and Cloud-to-Cloud), hyperconverged, and edge infrastructures. The company’s nearly
three decades of award-winning IP, plus a continuous focus on innovation, means that partners and customers, including MSPs, VARs,LARs, and end-users are assured of the fastest route to next-generation data workloads and infrastructures. A 100% channel-centricorganization, Arcserve has a presence in over 150 countries, with 19,000 channel partners helping to protect 235,000 customers’ critical
data assets. Explore more at arcserve.com and follow @Arcserve on Twitter.

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