FutureDial Enhances its World-Class Refurbishment Software:
More Customization Options, More Intelligence
SUNNYVALE, CA — June 11, 2024 — FutureDial Incorporated, a premier provider of automation solutions
for the smart device reverse supply chain, delivers integrated modular systems to a diverse clientele.
Entities include enterprise-class players such as Tier-1 wireless carriers, mobile device refurbishers, thirdparty logistics providers, mobile device insurers, and mobile phone trade-in, buyback and e-commerce
reseller operators. FutureDial’s cutting-edge technology solutions, which have performed over 300M
transactions enable these companies to dramatically increase processing efficiency, improve resale
product quality, and run and manage profitable businesses worldwide.
To date, FutureDial's processing tech has conducted more than 1.2 billion functional tests on
preowned mobile devices, ensuring their quality for resale. The demand for FutureDial's innovative
solutions remains robust, exemplified by the rapid adoption of
their latest flagship offering, SMART Receive™. Launched inJanuary 2023, SMART Receive™ has already processed over 11
million mobile devices, streamlining the intake and software
processing of mobile devices in refurbishment warehouses,
transforming how businesses handle the influx of traded-indevices as customers upgrade to the latest models.
FutureDial's software suite offers a seamless range of solutions, from stand-alone, manuallyoperated systems to highly configurable, intelligent packages designed for scalability, efficiency andworkflow optimization in mobile device processing. FutureDial’s lineup also includes automation-enabledoptions, integrating the same core software capabilities into modular robotic solutions tailored to specificprocessing functions.
Building on this solid foundation, FutureDial is expanding its software offerings to provide more
tailored and customized solutions for specific use cases and diverse market segments. FutureDial'sPresident and CEO Frank Harbist explains, "Our software platforms have always been the mostconfigurable in the industry. Now, we are advancing further with pre-packaged and pre-customized
solutions optimized for varied customer environments."
Mr. Harbist outlined examples that illustrate the breadth of FutureDial's solution offerings:• Optimized Performance Packs: Pre-configured bundles specifically for clients seeking the highestprocessing performance and rapid turn-around• Tailored Checks and Validations: Robust and highly customizable process capabilities that ensure
maximum value for clients and their downstream customers.
• Dynamic, Situation-Specific Automation: Make intelligent routing decisions during the receiving process
and throughout all stages of device refurbishment.
• Decision-Support and Information Management: Real-time "control-tower" management from a single
console, allowing clients to track and manage metrics, set process improvement goals, and provide
valuable data to maximize downstream sales and profitability.

These advancements empower FutureDial clients to manage their operations dynamically andefficiently, driving overall business success regardless of the client’s scale or scope.
Jeremy Witt, FutureDial's VP of Product Management, highlighted the expansion, noting
enhancements across the company's stand-alone software, receiving suite, and modular automation
systems. "These upgrades include pre-configured solution capabilities that will shorten time to value,
combined with advanced intelligent process capabilities that leverage AI and rules-based systems," Wittnoted. "The enhancements are designed to assist clients in deploying an optimal workflow, and makebusiness decisions that significantly improve their operational efficiency and effectiveness."
Mr. Witt highlighted the transformative impact of one of FutureDial’s latest products, Decision
Manager™. This innovative module operates seamlessly in the background across all deployed solutions
bridging the gap between business need and technology by bringing intelligent automation into every
facet of the mobile device refurbishment process. "FutureDial's latest intelligence enhancements are
revolutionizing our solutions, delivering dynamic workflow management in real-time," he explained. "Byintegrating a customer's business handling rules at all points throughout the process, our systems cansignificantly reduce the time and effort to test and adjust business logic and ‘if-then’ handling behaviors,
driving both time and cost savings as well as unlocking new sources of revenue for our clients"
Through these innovations, FutureDial remains at the forefront of the industry, offering highly
customizable and scalable solutions that automate repetitive tasks, streamline workflows, and unlock thevalue of data for enhanced profitability. To learn more about FutureDial Inc. and its suite of intelligent
software and automation solutions for smart device processing, visit their website athttps://www.futuredial.com , or contact FutureDial at sales@futuredial.com .
# # #About FutureDial
Founded in 1999, FutureDial is a global leader in mobile device processing automation for the reverse logistics supply chain. With expertisein scalable software, robotics, machine learning, and business intelligence, FutureDial helps organizations streamline refurbishment, boost
efficiency, and drive profitability. FutureDial offers ADISA-certified and NIST-compliant solutions for mobile device trade-in companies, thirdparty logistics providers (3PLs), tier-1 wireless carriers, OEMs, mobile device refurbishers, mobile phone insurers, e-commerce resellers andrecyclers. FutureDial's solutions automate tasks, centralize workflows, and ensure better device quality and regulatory compliance. For moredetails, visit FutureDial or contact sales@futuredial.com .
Media Contact:
Bruce Brunger, Marketing Communications Manager, FutureDial, Incorporated Tel: (408) 245-8880 Ext 206 Email: bruceb@futuredial.com