PRIVACY POLICY
1. Information & Inquiry desk of the controller
Kanden Amenix Co., Ltd. (hereafter referred to as “the Company”) maintains thefollowing inquiry desk concerning personal information.
4-11-12 Minamisenba Chuou-ku Osaka, 542-0081
Kanden Amenix Co., Ltd. Personal Information Inquiry Desk
E-mail：info.eng@k-amenix.co.jp

2. Acquisition of personal information
The Company uses the following methods for the acquisition of personal information
directly from customers and from companies in case of transactions concerning ourproperties and goods (hotel accommodation, banquets, restaurant and catering services,
sales of goods, use of golf & sports facilities, sightseeing, and other incidental provisionor sales of goods, provision of services, implementation of events, etc.), transactions
between the Company and its allied business operators and other transactions.
(1) Acquisition directly from customers
By telephone, in writing (including electronic records), business cards, oral
communication, internet, etc.
(2) Acquisition from persons duly authorized by customers
Applicants, intermediaries, travel agencies, allied service providers, and booking
intermediaries for packaged products.
(3) Acquisition from publication
Internet, newspapers, telephone directories, books and other publications, etc.
3. Purposes of use of personal information
The Company uses acquired personal information for the following purposes.
(1) Transactions involving facilities and merchandise of the Company (hotel
accommodation, banquets, restaurant and catering services, sales of goods, use ofgolf & sports property, sightseeing, and other incidental provision or sales of goods,provision of services, implementation of events, etc.), transactions between theCompany and its allied business operators, and communication, merchandise
shipment, payment and settlement which are conducted in relation to transactions
and other related matters .
(2) Management of membership information and provision of services, etc., to members

of the Company’s membership programs.
(3) Responding to inquiries, requests, etc. to the Company(4) Disseminating information, advertisement, marketing mail, and questionnaire
surveys, etc., to customers by email, postal mail, door-to-door delivery, telephone,facsimile, and by other means, in connection with sales and marketing activities of
the Company, its tenants (restaurants, stores, sales and information counters, andbusinesses, etc., run by business operators other than the Company, with shops or
tenancies based on due authorization located on properties or in buildings owned oroperated by the Company), and allied business operations.
(5) With respect to the services, etc., related to the Company, tenants, and the facilities
and merchandise of allied businesses, obtain and analyze usage information for suchservices, etc., for the purpose of their improvement, development, and marketing, etc.
(6) With regard to cookies, IP addresses, browser types, and access date and time, etc.,
logged by the Company website, ensure appropriate information provision andsecurity of the website, and to conduct statistical analysis concerning the website’s
maintenance management and usage.
(7) Preparing, providing and preserving hotel room guest lists as stipulated in laws andregulations.
(8) In cases other than the above, for purposes where the consent of customers has beenobtained.
4. Types of personal information
Personal information acquired and held by the Company includes the following.
(1) Basic information on customers (street address, name, sex, date of birth, nationality,
e-mail address, telephone number, facsimile number, and mailing address, etc.)(2) Additional information on customers (occupation, employer information (company
name, street address, telephone number, department, position) date of marriage,
information on family members (name, lineal relation, date of birth), etc.)(3) Payment information (credit card number, bank account information, billing address,etc.)(4) Service usage information (facility usage information, merchandise purchasing
information, etc.)(5) Communication details (e-mails, website form inputs, facsimiles, telephone notes,
letters, contents of questionnaire survey responses, etc.)(6) Information collected by security systems (security cameras, card keys, etc.)(7) Information automatically collected on the Company’s website (cookie, IP address,

types of browser, access date and time, etc.)(8) Hotel guest registry information (street address, name, occupation, nationality,passport number, age, prior-day accommodation location, destination location,
arrival date and time, departure date and time, name of guest room, etc.)
Sensitive information, such as information regarding a guest’s physical disability, etc.,
may be included in the information that the Company will obtain.
For such sensitive information, the Company will handle it in accordance with suchguest’s agreement or within the scope permitted by applicable personal information
protection laws.
5. Personal information required to be provided by guests staying overnight
In order to provide customers with hotel accommodation services, the Company requires
the following information. Notably, hotel guest registry information is subject torecording and a statutory compulsory 3-year retention period according to the law ofJapan. If this information is not provided, the Company may not be able to provide hotel
accommodation services to the customer concerned.
(1) Basic information on customers and so on (street address, name, sex, date of birth,
nationality, e-mail address, telephone number, facsimile number, and mailingaddress, etc.)(2) Hotel guest registry information (street address, name, occupation, nationality,passport number, age, prior-day accommodation location, destination location,
arrival date and time, departure date and time, name of guest room, etc.)
6. Provision and disclosure of personal information
Personal information provided by customers will not be provided or disclosed to any third
party except in the following cases:(1) Outsourcing to external service providers with whom the Company has concluded anagreement prohibiting the use of personal information other than for the services
contracted by the Company.
(2) In cases where customers have given prior consent.
(3) In necessary cases based on laws and regulations.
7. Retention period of personal information
The Company holds personal information only for the periods necessary to achieve its
purpose of use, and takes measures to safely eliminate or anonymize personalinformation within a reasonable time after the passing of the retention period.
8. Exercise of rights based on laws and regulations
Customers can exercise their rights based on laws and regulations by contacting theCompany through the form on the website or through the Company’s Personal
Information Inquiry Desk. The Company will respond to such requests in good faith andin accordance with applicable personal information protection laws.
9. Appeals to regulators
Customers can, with regard to the handling of personal information by the Company, filean appeal with regulators, in accordance with the laws and regulations associated withthe applicable personal information protection law.