2014/2015
Corporate Social
Responsibility
Report.

internationalsos.com1

2014/2015
Corporate Social
Responsibility Report
TABLE OF CONTENTS

Table of Contents

1

Statement from Arnaud Vaissié, Co-founder, Chairman and Chief Executive Officer

2

About International SOS4

Our mission and values

4Corporate overview

5

What Corporate Social Responsibility means to us

6International SOS Foundation and Corporate Social Responsibility

6

Corporate Social Responsibility board

7

Corporate Social Responsibility committee

7Corporate Social Responsibility by the numbers

8

In the community: Local initiatives in 27 countries

10World malaria day: Prevention and education to stop malaria

10

Kokoda Track Foundation: Giving back in Papua New Guinea

11

London Air Ambulance: Emergency assistance in Greater London

11

Community health in partnership with clients

12

A study to eradicate the tropical disease yaws

12

In the marketplace: Focus on sustainable operations

13

Risk management practices worldwide15

ISO 9001:2008 certification at our facilities

15

In the workplace: Creating an equitable and healthy environment for our employees

16

A comprehensive response to the 2014 Ebola outbreak

18

Duty of Care: Protecting our employees across borders

19

In the environment: Planning for the futureEnvironmental practices at our Chiswick Park headquarters
Appendix: 114 volunteering initiatives worldwide

20
21
22

Left: Coordinating an
on-the-ground medical
response in Lagos, Nigeria.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

Statement from Arnaud Vaissié,
Co-Founder, Chairman and Chief
Executive Officer
We marked this year’s landmark 30th
anniversary with the completion of several
achievements. This included the launch our
new brand and the reiteration of our corevalues: Passion, Expertise, Respect and Care.
Our values not only shape the character ofour company, but define how we behave
and operate as an organisation. They alsofunction as the backbone for our CSR
strategy which we formalised this year withthe establishment of our CSR committee
and board.
We recognise that sustainable, ethical operations are crucial to
our future success. We take a long view of CSR and holisticallyexamine our actions in the workplace, marketplace, in thecommunities where we operate and our human rights recordand environmental initiatives.
On a community level, local management continues to drive
employee volunteering and charitable endeavours. This reportcovers 114 of such activities where employees gave over 5,700
hours of their time. Key efforts include:
Ebola outbreak support: We opened our dedicated Ebola
website and App to the general public. It became a trusted
source of accurate educational information on the epidemic
with news on the outbreak, travel advice and educational
materials translated into more than 24 languages.
World Malaria Day campaign: We have helped protect over
3,000 children from malaria by purchasing bed nets through
United Against Malaria’s bracelet campaign. In African countries
where we operate and malaria is endemic, we ran educationalseminars and provided posters, videos and leaflets on how toprevent and treat the disease.
Eradicating yaws: Together with Newcrest Mining in Papua
New Guinea and the Centre for International Health Researchof Barcelona, our ground-breaking research published in the
New England Journal of Medicine, examined strategies toeradicate the tropical disease yaws.

Our philosophy continues to prioritise ‘Healthcare and
Education’ to promote wellness in the workplace and support
the communities where we operate. As we help our clients
mitigate their medical and travel security risks, we try ourbest to lead by example by fulfilling our own Duty of Care
responsibilities towards our employees. We use appropriate
cross-border travel procedures, encourage vaccinations andpreventative health measures, employ our TravelTracker
software and Assistance App, and require employee online
learning to keep our workforce safe and healthy.
We are committed to reducing illness, accidents and injuries
at every one of our locations. All employees, regardless if they
are medical professionals, are required to receive CPR and AED
training. As heart disease causes one in four deaths in many
parts of the world, this essential training can save many lives.
With 30 years of history, we aim to be in business for many
years to come. To this point, our Global Quality Charter was
established to ensure continued excellence in the delivery ofassistance services. In 2013, all 27 of our Assistance Centres andoperations platforms achieved full ISO 9001:2008 certification.
With 11,000 employees in over 90 counties, encouraging soundethical conduct, cultural diversity, human rights, fair hiring andequitability is more important than ever before. Our Code of
Conduct and Individual Rights policies continue to map out how
we behave and act as a company.
Lastly, environmental stewardship is important. We follow thestandards set out by our environmental policy to reduce use ofelectricity consumption and use of paper. Where it is feasible,
we recycle paper, plastics and electronics equipment.
We have made so much progress to integrate CSR into
our operations. However, we are just at the beginning.
Continuous improvement and refinement is always in orderso we can continue to comply with and exceed high ethicaland sustainable standards.

Arnaud Vaissié
Co-founder, Chairman
and Chief Executive Officer

Kokoda Track Foundation (KTF): Providing $USD 105,000 tofund a First Aid Post in Papua New Guinea and an educational
scholarship at the University of Melbourne.
Disease outbreak management: Our research project with
USAID, Chatham House and extractive industries help bring
public and private partners together to tackle these great
health challenges facing both government and industry alike.

Arnaud Vaissié at International
SOS’ 30th anniversary event
in Sydney.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

AboutINTERNATIONAL SOS

Corporate
OVERVIEWInternational SOS worldwide footprint:• 92 offices organised into six regions• 56 clinics• 27 Assistance Centres• 850 remote site projects in 92 countries (including
350 offshore locations)International SOS is the world’s leading medical and travel security risk services company.
We care for clients across the globe, from more than 850 locations in 92 countries.
Our expertise is unique: More than 11,000 employees are led by
1,400 doctors and 200 security specialists. Teams work nightand day to protect our members.
We pioneer a range of preventive programmes strengthenedby our in-country expertise. We deliver unrivalled emergency
assistance during critical illness, accident or civil unrest.
We are passionate about helping clients put ‘Duty of Care’ into
practice. With us, multinational corporate clients, governments
and NGOs can mitigate risks for their people working remotely
or overseas.

Corporate social responsibility is our core business. It is key tohelping our clients achieve their Duty of Care responsibilities.

Every day our employees strive to:This report comprises the corporate social
responsibility activities of International
SOS, its subsidiaries and brands including:
MedSupply International, RMSI, MedAire,
IHC and Aspire Lifestyles for July 2013 toJanuary 2015.

•Promote responsible and ethical behaviour

CLIENTSSECTORS• Drive our business goals in a socially responsible manner.

• 10,000 corporate clients• Corporate (Finance,• 61% of Fortune Global 500
companies

KEY SERVICES
We provide integrated medical and security
risk prevention and management services.

Technology, Healthcare,
Manufacturing, etc.)• Oil & gas• Offshore

Our Mission and
VALUES• Mining• Infrastructure• Luxury yachts• Aviation• Maritime• Non-profit

Our mission is to pioneer the international medical & travel security risk services sector.

• Government• Scholastic

OUR VALUES• Passion: We work with passion, entrepreneurial spirit andteamwork to serve our clients and people.

• Expertise: We are committed to apply our professional
expertise to deliver the highest quality of service to
our clients.

• Respect: We treat all our global, diverse stakeholders withrespect and deliver on our commitments with the highest
integrity to earn trust.

• Care: We compassionately care about the interest of ourclients, members and employees to make a real differencein people’s lives, globally.

Below L-R: Employees in our
Chiswick office; Doctor andtoddler at our clinic in Almaty,
Kazakhstan; Emergency medical
training exercise on-site in
Sumbawa, Indonesia; Nurse
prepares blood sample for
our Beijing clinic.

4

Other services include:
Concierge and customer-care solutions.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

What Corporate
Social Responsibility
means to us

Corporate Social
Responsibility
Board

Corporate Social
Responsibility
COMMITTEE

Our corporate social responsibility activities
demonstrate a commitment to maintaining
globally sustainable operations. Our corporate
citizenship focus is on ‘Healthcare and
Education’ to look after the wellbeing of
our employees and the communities aroundwhich we operate. These areas reflect ourcore expertise and are where we can makethe largest impact. Ethical conduct in ourdealings with suppliers, clients and otherstakeholders is also a fundamental principle.

The committee reports to our CSR board, who meets
twice a year and updates our executive committee.
The CSR board includes:

Our CSR committee meets regularly to advise on and set our
CSR priorities. Its work includes a broad range of activities
affecting our workplace, marketplace, communities, humanrights and environmental initiatives. Members include:

International SOS
Foundation and CSR

Arnaud Vaissié
Co-founder, Chairman and Chief Executive Officer
Pascal Rey-Herme
Co-founder and Group Medical Director
Laurent SabourinGroup Managing Director
Dr Myles NeriGroup Medical Director, Medical Services
Greg TannerGroup General Counsel
Philippe Arnaud
President and CEO of Eastern Europe,
Middle East and Africa

Jennifer Westen
Committee Chair & Group Director, Human Resources
Kai Boschmann
Committee Vice-Chair & Chief Marketing andCommunications Officer
Rebecca Hackworth
Committee Secretary & Group Communications Manager
Thierry Dardare
Committee Treasurer & Chief Finance Officer,
Australasia
Martin Bustarret
Committee Member & Regional General Manager,
Middle East
Cindy Cheng
Committee Member & General Manager,
Hong Kong

The International SOS Foundation, founded in 2011, improves
the health, safety, security and wellbeing of people working
away from home, internationally and on international
assignments. It was started with a grant from International SOS,
but works independently as a non-profit to conduct researchand education on Duty of Care, Travel Risk Management andwork health. The Foundation helps employers better meet their
responsibility objectives by raising awareness of the need toreduce illness, accidents and personal incidents in the workplace
and while abroad.

Michael Whitlow
Committee Member & Director, Human Resources,
Australasia
Dr Philippe Guibert
Committee Member & Regional Medical Director,
Asia
Karel Van De Pijpekamp
Committee Member & Managing Director,
Northern Europe
Joan Stack
Committee Member & Vice-President, Human Resources,
Americas

Left: Doctor and medic conduct
medical evacuation in Tianjin.

Below Right: Our Medical Supply
Services provide a critical pipelineof pharmaceuticals, medical kits andmedical consumables worldwide.

Jennifer Westen
Committee Chair

Kai Boschmann
Committee Vice-Chair

6

Samuel ChauffailleCommittee Member & General Manager, Assistance,
South & Southeast Asia

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

Corporate Social Responsibility
BY THE NUMBERS

Children protected against malaria in Africa
through the provision of bed nets

3000 12Global donations for CSR activities ($USD)$ 200,000
Employee hours volunteered for community
activities

5,706
eLearning courses available to educate
our employees

127

Volunteering initiatives at local offices
and communities

114

Pints of blood donated by Philadelphia
employees to the American Red Cross

Funds raised for London Air Ambulance in a
London to Paris cycle ride75

£2,910

Offices with paper recycling programmes
in place

Waste recycled at UK Chiswick Park
headquarters

Visits in 2014 to our public-facing Ebola website.
This site and Ebola app provide real-time
information to help stop the outbreak

1.1mInternational SOS and Arcellor Mittal donated 200 mattresses and 30 beds for Ebola treatment in Liberia

200

Kilograms of medicines and supplies donatedto help Grandir Dignement, an NGO helping
imprisoned children in Madagascar

34

30

8

90

%

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

In the community:
LOCAL INITIATIVES IN
27 COUNTRIESInternational SOS operates in 92 countries. Different cultures and local needs drive our
support for ‘Healthcare and Education’ causes.

World Malaria DAY:
Prevention and education to stop malaria

KTF (Kokoda Track Foundation) and Nossal
Scholarship: Giving back in Papua New Guinea

Malaria remains one of the world’s major infectious diseases. Although progress has been
seen in the last decade, according to the World Health Organization, there are an estimated
216 million malaria cases annually and 655,000 malaria-related deaths. While the threat is very
real, malaria is both preventable and curable.

80% of Papua New Guineans live in rural areas with little access to basic health and education
services. Diseases such HIV/AIDs and malaria are endemic; outbreaks of cholera are common.
We work closely with KTF and help underwrite the Nossal Scholarship to improve life forpeople there.

In 2014, our Eastern Europe, Middle East and Africa region
supported the ‘United Against Malaria’ campaign. With
this initiative, we purchased 3,000 bracelets providing 750
mosquito nets to protect an estimated 3,000 children fromthe disease. During World Malaria day, we held widelyattended malaria education sessions at our offices, clinics
and client sites throughout Africa. Highlights include:• Visiting a local orphanage and donating mosquito nets inPort Harcourt, Nigeria.

• Providing 600 educational posters, pocket guides and 800
bed nets to a client site in Angola.

ALWAYS REMEMBER THE

ABCD

OF MALARIA PREVENTIONMANY MALARIA CASES AND DEATHS ARE

PREVENTABLEAVOID ...

PREVENTION METHODS INCLUDE

BEING OUTSIDE FROM
DUSK TO DAWN

Aware of the risk, theA Be
incubation period & symptoms
AVOID BITES

being Bitten by
B AvoidmosquitoesC

MOSQUITO BREEDING
AREAS SUCH AS
STILL WATERS

Take antimalarial drugs —Chemoprophylaxis

you feel unwell after being in a
D Ifmalaria
area — go to a Doctor
ABOUT

BED NETSREPELLENTS

BILLIONPEOPLE— HALF OF THE WORLD’S POPULATION

ARE AT RISK OF MALARIAPROTECTIVE
CLOTHING

CHEMOPROPHYLAXISSHORT SLEEVE SHIRTS
AND SHORT TROUSERS

TAKING SMALL CHILDRENTO MALARIA AREAS

KTF supports the indigenous people of Papua New Guinea through education, health and community service programmes.
This charity, founded in 2003, gives back to the local community in support of the selfless help they gave Australian soldiersin World War II. The Kokoda track is a 96km trail that served as a battleground between Japanese and Australian forces in 1942.
International SOS has operated in Papua New Guinea since 1994 and nearly 90% of our 400 staff there are Papua New Guinean
nationals.

MALARIAFACTS
INVEST IN THE FUTURE:
DEFEAT MALARIA• In August 2014, 12 of our employees walked the length of
the track to raise $AUD 16,000 for the charity. Along the way,
they offered medical care to villagers, donated books andprovided critical medical supplies.

• In 2014, we delivered two-weeks of medical training to KTF
health workers in our Port Moresby office.

We provide $AUD 45,000 to the Nossal Scholarship programme.
The scholarship, managed by the Nossal Institute for Global
Health and the University of Melbourne, is presented to a Papua
New Guinean national studying medicine or public health. This
year’s scholar, Dr Patricia Rarau, will study at the University andcomplete a Phd in non-communicable (chronic) diseases.

• Putting on malaria-themed dramas at Anadarko project site
and in Pemba, Mozambique.

Below: Malaria is transmitted byfemale Anopheles mosquitos
infected with the disease.

Above: Malaria leaflets distributed
throughout Africa.

Below: Staff in Pemba,
Mozambique hold up a bed net,a critical tool to prevent malaria.

Above L-R: 12 employees walked
the 96 km Kokoda Track in
Papua New Guinea and provided
medical care and hygiene advice
along the way; Dr Patricia Rarau,
2014 Nossal Scholar.

Right: London Air Ambulance
provides critical care to millions.

London Air Ambulance:
Emergency assistancein greater London
For 11 million people in England’s capital, London Air Ambulance provides specialist care byhelicopter where it is urgently needed. This service transports and provides treatment to those
who are critically ill or injured. Speed is critical in determining not only survival but the qualityof life following recovery.
In 2013, London Air Ambulance flew on 1,818 missions to help
save lives. Currently, London Air Ambulance’s helicopter
flight hours are restricted due to limits in funding. Building
upon synergies, International SOS’ UK headquarters formeda strategic partnership with this charity to share resources,

10

medical expertise and to fund raise. Our employees havedonated more than £GBP 11,000 via charity bike rides, raffles,
bake offs and other initiatives. To this, International SOS has
donated a further £GBP 25,000, to keep the London Air
Ambulance flying.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

Community Health Activities
IN PARTNERSHIP WITH CLIENTSIn the Marketplace:focus on sustainable operations

Not only do we focus on our own corporate citizenship, but we also help our clients meet theircorporate social responsibility objectives. We do this by providing public health expertise atmining sites to reduce the health impact projects have on the local communities.

International SOS has been in business over 30 years. During this time, we have taken a long-term view to creating sustainable
operations so we are competitive and provide a livelihood for our employees. Below are a number of our business practices which
contribute to our sustainability in the global marketplace.

Mining projects are often in remote areas with endemic
infectious illnesses, lack of clean water and limited healthand transportation infrastructure. Diseases such as malaria,
tuberculosis, cholera, STIs and HIV, filarisis and yaws can be rife.

International SOS carries out baseline studies to benchmark
rates of infection, develops control methods, sponsors
education and monitors programme effectiveness. These
initiatives significantly reduce the incidence of infectious
diseases and benefit many people working on and aroundthe sites.

Initiative

Significance

Details

Global Quality Charter

Continual evaluation toensure high customer
satisfaction

The Global Quality Charter ensures that we deliver excellent healthcare, concierge andsecurity assistance services to our clients.

Our quality plan integrates our quality management system into the routine work ofeach Assistance Centre. It focuses on eight principles: Governance leadership, client
focus, partnerships, continuous improvement, staff engagement, professional knowledge,
information management and standardised work practices.

Our client programmes include:
CountryType of Programme

Details

Democratic Republic of Congo

Integrated malaria control

Started in 2007, workforce and community vector-focused malaria
control programmes

Ghana

Integrated malaria control

Workforce and support of community malaria programmes

Indonesia

Public health management

Technical advisory services

Indonesia

Public health and malaria control

Malaria, tuberculosis, STI/HIV and health promotion programme

Papua New Guinea

Public health management

Established in 1998 includes: Mother and child healthcare, malaria,
filariasis, HIV, tuberculosis and yaws control

Liberia

Ebola screening and prevention

Ebola prevention at the Tokeda mine

Quality control measurements include: internal and external audits, clinical governance,business process review, customer and staff feedback and incident management.
All eligible physicians receive continuous medical education to deliver the best care.
ISO 9001:2008
certification of key
facilities and operations

Demonstrated
commitment to operateconsistently andefficiently

Newcrest Mining funded a study at Lihir Medical Centre in Papua New Guinea led byInternational SOS. This research, in collaboration with the Centre for International HealthResearch of Barcelona, indicated how a new type of treatment for yaws could lead toeradicating the disease from an entire community. The study by Dr Oriol Mitjà was publishedin the New England Journal of Medicine.

The study concluded that if a community gets 100% treatment
coverage, then the disease may be eradicated.
Yaws is classed by the WHO as one of 17 neglected
tropical diseases disproportionately affecting economicallydisadvantaged populations. In 2013, it was added to the list of
diseases endorsed for global eradication by 2020.
In addition, International SOS ran a highly effective filariasis
eradication programme across the Lihir Island group.

Right: Dr Oriol Mitjà in Papua New Guinea.

In addition to our longstanding internal quality management program, all 27 AssistanceCentres have full ISO 9001:2008 certification.
Our certification is through the Swiss Association for Quality and Management Systems(SQS), selected due the medical expertise of their auditors.
Our external audit programme assesses:• Medical assistance and transportation• Government service delivery operations• Travel Security Services• Flight desk
• MedFit and Healthcare Management Services• Global assistance network• Aspire Lifestyles• Human Resources• Information Technology• Finances• Sales and Marketing

A study to eradicate thetropical disease YAWS

Yaws is a tropical infectious disease that affects the skin andbones of people under 15 years old. It is transmitted throughdirect skin contact with an infected person. Left untreated, it
can lead to severe deforming bone lesions. The study showsthat by treating all eligible members of a community where
yaws is endemic with antibiotics, infection rates for thecommunity can fall dramatically.

To gain the highest level of commitment from International SOS, the charter is led by ourGroup Chairman and CEO, and Group Medical Director.

Audit and accredit
third-party providers in
our Global Assistance
Network (GAN)

Continual evaluation andsurveys to ensure theintegrity of our service
providers

We rely on 77,000 third party providers: Hospitals, physicians, air ambulances, dentists
and security practitioners in our Global Assistance Network (GAN).
Formal review in GAN database includes:• Once a year audit of preferred providers• All other providers audited through an onsite visit, every three to five years• On an ad-hoc basis and per client contract, we conduct more frequent audits
Database continually records and rates the experience of patients and members.
Annual reporting to KPIs ensures our provider network meets data quality requirements.

Data Protection policy

Establishes how wecollect, handle, store
and process personal
data (including medicaldata) in accordance with
regional and international
regulations

Our customers entrust us with sensitive personal data such as medical data. We
recognise our reputation and ability to serve our customers is dependent on our ability
to protect their personal data.
We have established a data protection steering committee responsible for the policy,
procedures and operating standards to ensure compliance with changes in law. It
ensures we meet best practices among multinational companies, recommendations
published by governments aligned with developments in technology. In addition,
we expect our service providers to handle data in similar way.
Our data protection policy goes beyond the requirements of the law. It complies with:• Laws in the countries where we do business• United States’ Safe Harbour Framework and relevant provisions of HIPAA• Binding corporate rules sanctioned by the European community’s data protection
authorities
Within 30 days of joining, all employees are required to receive eLearning on our dataprotection policies.

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Initiative

Significance

Details

Initiative

Significance

Details

Contractual commitments to our customers include:

Adverse Incident
Reporting

Processes andprocedures forthe identification,assessment, reportingand management ofAdverse Incidents andNear Misses

We report on Adverse Incidents and Near Misses to monitor and better understand andaddress the risks that may affect our business.

• Authority and accountability for data protection• Identification of data collection purposes• Consent of data subject• Collection limitations and accuracy• Limiting use, disclosure, retention and destruction• Security

An Adverse Incident is an unplanned event that causes or has the potential to harm
any company personnel, asset (including information, finance, or reputation) or theenvironment. A Near Miss does not cause damage but had the potential to do so.
We conduct risk assessment to decide on which risks need immediate remediation andwhich can be managed less urgently.
Risks comprise: Clinical risks, security risks, information security risks, health and safety
risks, business continuity risks and compliance risks.

• Openness

Risks are reviewed at least annually or as work practices or situations change byappropriate business units.

• Individual access and correction• Challenging compliance and individual rights• Transfers to a third-party and cross-border data flows
PCIS (Payment Card Information Systems) Level 1 Compliance is part of Aspire Lifestyles’
business unit.
Information Security
policyBest practices andindustry standards tokeep information safe
and secure

We recognise that information both in electronic and non-electronic forms needs to beprotected from a range of threats to ensure business continuity.
Our information security policy covers communications, technology, electronic
information, software and hardware. Our policy and procedures are developed via our
Data Protection Steering Committee.
All employees of International SOS must comply with policy specifying:• Alliance to ISO/IEC 27002 standards

Risk management practices worldwide
Our risk management system tracks incidents, accidents as well as internal and external feedback. As a single platform used at
all assistance centres, clinics and Aspire Lifestyles operations centres, this system is integral to our overall quality management
programme. Risk management examines major events – employee-related, client-related and data security issues that cancompromise operations and minor incidents that present opportunities for improvement. It enables us to identify which issues
are persistent or affect more than one site. From this we can develop remediation plans with key performance indicators to trackprogress. A good risk management system is a cornerstone to being a customer-centric organisation.

• Background checks and security clearances for key and specific positions• Organisational security, systems development and maintenance, access control andcomplianceBusiness Continuity
Planning (BCP)

As a medical andsecurity assistanceprovider, our clients andmembers require us tobe fully operational inemergencies

All 27 Assistance Centres:• Seamlessly divert calls and cases from one assistance centre to another in an incident• Perform IT backups daily• Have uninterrupted power systems in place at all locations• Conduct disaster recovery testing at least twice a year
• Updated BCP plans annually and perform mock scenarios to test readiness during:- Infrastructure failure- Single facility disaster- City-wide disaster- Surge in demand- Threat to reputation- Individual employees in danger- Influenza pandemic
Evaluation andAccreditation of ourMedical Suppliers

Ensures the integrity of
our medical supply chain

ISO 9001:2008 certification at
our assistance centres

Our global policies and procedures require that our medical suppliers:• Are reviewed every 12 months• Are compliant with all applicable licensing regulations

We work within a three-year recertification cycle. During this period a number of different service delivery platforms are auditedby an external auditor to show that we maintain high standards. Our ISO 9001:2008 certificate covers the following functions andbusiness areas:• Operations: Assistance services delivery; medical
services delivery; pharmaceutical and medical
consumable management; medical equipment
maintenance, hygiene standards, medical licenses;
transportation and flight desks; and MedFit healthchecks.

• Human Resources: Recruitment, hiring and training;• Finance and billing• Sales and marketing• Information technology and data protection• Government service delivery operations• Aspire Lifestyles operations

licensing and background checks.

Below: Providing advice andinformation in our Beijing
Assistance Centre.

Below: Comprehensive travel
security services for risk mitigation
and response.

• Are audited to ensure licensing compliance, good distribution practices and traceability
including the quality of products and recall management
Data Retention andArchiving policy

Best practices andindustry standards
followed

All employees of International SOS must comply with policy specifying:• Retention of data
• Archival of digital and paper-based media• Destruction methodology for CR-ROMs, DVDs, tapes, mobile devices, portable drives,
database records, backup files, hard drives and paper

Security plan

Comprehensive
procedures to ensure thesecurity of our facilities,
personnel, informationand equipment

Our policy outlines reporting responsibilities and actions to be taken in the event of
an incident.
It defines physical security: Access, responsibilities, access cards and keys, employee
identity, visitor badges and display of badges.
Additionally it sets out document security, clean desk policy, printer security, secure
destruction, IT access, transmission of sensitive information, encryption and password
protection and security of mobile devices.
Our policy outlines personal security, after-hours security, workplace violence andthreats, pre-employment screening and separation procedures.
Travel and event security includes travel risk management, land travel procedures,training and event procedures.
The policy also describes enforcement and reporting requirements.

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In the workplace: CREATING A HEALTHY
AND EQUITABLE ATMOSPHERE FOROUR EMPLOYEES
We want to ensure that International SOS is a healthy and positive environment where
employees can put their talents to best possible use. High employee engagement is important
as is enabling equitable and ethical conduct, diversity and inclusivity. We also aim to exceed
our Duty of Care obligations to our workforce in the home office and when they work on
assignment. We have an industry-leading systems and practices to prevent illness, injury andsecurity incidents from affecting our employees.
Initiative

Significance

Details

Code of Conduct andEthics policy

Sets ethical conduct for
all of our employees

Our policy includes:• Compliance with local and national law and regulations• Discrimination and harassment• Fair dealing and integrity• Information security• Workplace health and safety• Open door policy• Whistle-blowing and reporting of unethical behaviour

Initiative

Significance• Appointing qualified and competent people to train and set standards• Reporting and auditing all occupational health, safety accidents and incidents with
the intent to create and implement corrective and preventative actions to prevent
reoccurrence• Continual improvement and best practices for OH&S
• Formal management review and evaluation of OH&S activities
Accreditations andawardsRegional endorsements
indicating we are an
employer of choice

Investors in People certification, United Kingdom in 2004, 2012 and 2015.

Global Engagement
surveyGlobal programme
to track and improve
employee engagement

In 2014, we issued our first global employee engagement survey to measure and improveon engagement.

Employee assistanceprogrammes

Many sites have
employee assistanceprogrammes as part ofbenefits

Employee assistance programmes support staff with personal issues including major life
events, financial and legal concerns, substance abuse, emotional distress, health care,work, family and other concerns.

Wellness programmes

Many sites encourage
wellness and healthpromotion

Programmes may include:

Diversity and inclusion

Active encouragementof employee diversity

We actively look to increase and promote diversity within our internal talent pools.
We also review opportunities to embed cultural awareness. Signed the “Charte de ladiversité” (Diversity Charter) in Paris, France in 2014 to promote diversity and nondiscrimination at work. Our French office employs more than 26 nationalities and iscommitted to open recruitment and training

eLearning

Continual employee
development andtraining initiatives

Employee eLearning includes:

Mandatory CPR and AED
training and on-the-job
education

We strive to improve our employees’ skills and competencies through regularperformance reviews, recognising potential, offering training, coaching and otherprofessional development opportunities.

Within 30 days of joining all employees are required to receive eLearning on our Code of
Conduct and comply with policy.
Individual Rights policy

Outlines the rights of
employees in compliancewith local laws

Our Individual Rights policy includes:• Approach and respect for communities and peoples living near our operations• Declaration not to employ child, forced or bonded labour• Compliance with labour laws in the countries we operate in• Statement of International SOS’ political neutrality• Promotion of cross-cultural awareness and respect by our employees• Compliance with our health and safety policies• Respect for the privacy of information provided to us by employees, customers andservice providers• Compliance with laws on data protection and with our data protection policy• A commitment to provide fair and equitable remuneration to attract and retain the besttalent in the industry• Our employee development training and coaching programmeWithin 30 days of joining all employees are required to read and comply with our
Individual Rights policy.

Cross-border travel
policies and procedures

Policies and procedures
to meet our Duty of Care
responsibilities to ouremployees when they
travel and work abroad

All employees traveling abroad are required to get appropriate approvals. We develop
health and security risk ratings and maps to monitor the level of travel risk globally.
For travel to medium to extreme risk locations employees are required to:

We examined employee attitudes on job satisfaction, company loyalty and advocacy,having the right tools and equipment to do their jobs, work/life balance, internal
communications, career and learning opportunities and relationships with peers
and management. From this, each region identified areas and plans of action forimprovement. Over 80% of employees took part. Annual global engagement surveys areplanned for continued improvement.

• Sports clubs, walking and exercise promotion• Healthy eating• Vaccination• Smoking cessation• Bicycle riding/ commute to work
• Provision of healthcare• Business Continuity Planning• Code of Conduct and Ethics• Pandemic influenza• Data protection and information security• Email etiquette• Security procedures• Road Safety – In conjunction with our Global Road Safety Partnership
Specific departments and functions also have additional annual eLearning requirements.
We have developed 127 eLearning courses in total.

All employees are trained in Basic Cardiopulmonary Resuscitation (CPR) and the use ofAutomated Electrical Defibrillators (AEDs).

• Acknowledge they have received and read pre-travel briefing on health and security.
Employees are required to comply with any and all required security and safetymeasures

Medical staff are required to maintain training requirements as part of licensing requirements.

For high risk and extreme locations, we use Active Monitoring via the Assistance App
and TravelTracker. This tool shows when employees arrive and leave locations to give ourtravel and security managers better visibility on employee locations.
Governance on OH&S at
all facilities

Other training anddevelopment

Exemplary Employer of the Year from TAFEP (Tripartite Alliance for Fair and Progressive
Employment Practices), Singapore 2014.

• Use our Travel Risk Assessment tool with specific advice on the standards that must be
applied for the trip

Our TravelReady system enables oversight and compliance with cross-border travel
policies and procedures.

Occupational Health and
Safety policy (OH&S)

Details

Assistance Centre induction training is a minimum of six weeks and employees are
required to receive two additional sessions per year.
Below: Philadelphia employees helped clean up a local
homeless shelter as part of our 30th anniversary celebrations.

Below: Employees in our
Beijing office.

All employees are required to comply with our OH&S management standards.
These include:• Complying and conforming with local OH&S standards. Where local law fails to provide
an adequate standard, we apply our higher-level standards• Adherence to International SOS’ contractual obligations in regards to OH&S matters• Implementation and communication of OH&S standards procedures and processes so
we can maintain the occupational health and safety of employees• Creating and implementing an emergency preparedness and response programme toensure the adequate control of emergency situations

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

A comprehensive response to the2014 Ebola outbreak
The largest Ebola epidemic in history began in early 2014 in Guinea, West Africa and was tohave a devastating impact on the region. With no proven Ebola-virus treatment available, thedisease is fatal in 25-75% of cases. Spread by bodily fluids and blood, it went on to cause morethan 10,000 deaths. We had approximately 100 clients operating in Guinea, Liberia and Sierra
Leone, countries that became extreme risk destinations. Our clients requested emergency andevacuation support.
The health and safety of our employees along with clients waspriority; we also wanted to use our public health expertise tohelp others.
Through our dedicated website and Ebola App, we madeeducational and preventive materials widely available: Posters,
videos, recorded talks, colouring books for children andleaflets. Additionally, we locally distributed 14,000 educational
playing cards with Ebola-prevention messages. Working
with Translators Without Borders, we translated our Ebola
posters into 24 languages including Krio, Mende and Themine,
languages spoken in the affected countries. Also we madeour maps of the outbreak, facts, charts and travel advice
publically available.

Below: Sign warning of Ebola
in the Democratic Republic ofCongo, which has suffered several
outbreaks in years’ past.

For clients in affected West Africa, we developed barrier
protocols, thermo-screening, built isolation wards andemergency response plans. Arcellor Mittal used our services toprevent infection in their employees. The company kept their
Tokeda iron-ore mine in Liberia open, providing crucial jobs inthe country stricken by the disease.
For our employees, we implemented our emergency responseplans. Our protocols included: Crisis management, rolling
communications on the outbreak and strict authorisation
processes for staff going to the affected destinations. These
employees were thoroughly educated, vaccinated, provided
with proper equipment and quarantined upon return to homeoffices. Employees in neighbouring-countries to the epidemic
were given training and protective equipment, in case theoutbreak spread.

Below: Providing advice,information and response totravellers and expatriates from
our Assistance Centres.

Duty of Care:
Protecting our
employees
across borders
We believe that an employer’s Duty of Care responsibilities does
not stop at the home office. Our business practices address the
mitigation of medical and travel security risks when employees
travel and work abroad. Our proprietary systems rank country
risk level by low, medium, high and extreme. Employees
needing to travel to medium and higher risk destinations are
required to get appropriate permissions, read up on the specificrisks like crime, infectious disease and food and water safety.
Employees are informed on vaccination requirements andmalaria precautions and are encouraged to get inoculations
and necessary prophylaxis. During the trip, our TravelTracker
system helps security managers to communicate and provide
emergency support to travelling employees and overseas
staff should there be an incident. For high and extreme risk
destinations, we track our employees in real-time via GPS tosee when they check in and out of locations for enhanced
travel security.

Above: Health Risk Map shows levelsof medical risk by country.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

Environment:
PLANNING FOR THE FUTURE

Environmental practices
at our Chiswick Park headquarters

We are committed to meeting international environmental best practices for employees,
customers and providers that are consistent with, and appropriate to, our business activities
and operations worldwide.

We selected Chiswick Park, our London
headquarters, in part because of the facility’s
strong green credentials.

The building features:• Recycling of 90% of waste• Capture of grey water, washroom taps to reduce water
consumption and waterless urinals• Automatic light shutoff and monitoring light/heat usage
to identify waste

Initiative

Significance

Details

Environmental policy

Governance on ourenvironmental standards
at all facilities

All employees are required to comply with our environmental standards.
This includes:• Bike to work schemes• Conforming with local environmental standards; where local law fails to provide anadequate standard, we apply our higher-level standards• Chemical reduction in cleaning, gardening and• Reporting and auditing all environmental accidents and incidents with the intent tocreate and implement corrective and preventative actions to prevent reoccurrence• Roof-mounted solar panels to heat water

Below: International SOS officein Chiswick Park, London.

engineering activities• Striving to reduce consumption of energy and other resources• Initiating a formal management review process based on assessing the environmental
impacts our activities and those of our operations may have, to improve our
performance and to ensure continual improvement• Workplace health and safety• Fostering awareness and respect for the environment to ensure optimal environmental
protection in everything we they do• Requiring suppliers and contractors to adopt similar standards and demonstrate
visible and sustainable environmental management practices in the execution of
their activities
Environmental practices

Practices to reduce
paper usage, encourage
recycling and minimiseelectricity

Our environmental practices vary by facility. We strive to reduce waste, paper andelectricity consumption and recycle where possible.
Most of our facilities:• Print in black ink by default• Donate and recycle electronics• Recycle plastics• Properly dispose of hazardous materials like paints and solvents• Use washable cups and plates instead of disposables
We aim to reduce paper consumption by:• Deploying electronic management systems for operations management, humanresources management and financial management to replace paper-based work flow
processes. We continue to make efforts to move away from paper-based workflows
and processes and to meet or exceed all relevant regulatory requirements• Reusing envelopes and boxes for storage, providing collection of paper for recycling,reconsidering the necessity of printing or copying documents, using double-sided
printing and copying, ensuring compliance with information security guidelines andreusing paper printed only on one side for drafts• Encouraging the use of electronic communications such as websites, e-newsletters andsocial media rather than for paper-based media• 34 offices have paper recycling schemes in place. Other facilities recycle glass,aluminum and compost• 27 offices recycle cardboard
We aim to reduce electricity consumption by:• Maintaining air conditioning systems so they are more energy efficient. Our generalrecommended indoor temperature is between 23 and 26°C
• Reminding employees to switch off the lights when they leave their workplace or
meeting room, and only use lights when necessary. We also encourage the use ofenergy saving lighting systems• 90% of our offices fix leaky faucets, toilets and flickering light bulbs within a day

Medical waste
management

Measures to reduce
medical waste

We have procedures in place at facilities to ensure waste disposal does not pose any risk
to public health.

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2014/2015 Corporate Social Responsibility Reportinternationalsos.com

Appendix:
114 VOLUNTEERING INITIATIVES WORLDWIDECountry

Activity

FranceHOURS*

Detail

Education

48

Four employees provided one hour of career coaching to students
per month.

FranceHealthcare

320

Employees participated in 6.7 km La Parisienne race against
breast cancer.

Germany

Community Support

40

Employees ran 6k B2RUN to raise funds for child projects inGermany.

Germany

Education

4

Employees privately supported a children’s education charity
project in Indonesia.

India

Education

24

12 employees visited the Vanpool school for disadvantaged
children and distributed blankets and food to over 170 children.

Japan

Healthcare

4

Provided stamps to Christian Medical Cooperation Services, acharity that supports medical volunteering in Asia and Africa.

Japan

Healthcare

4

Supporting Japan Committee for Vaccines for the World’s Children(JCV). Donated bottle caps that were exchanged for inoculations.
We donated 8,140 caps for 10 vaccinations.

Japan

Healthcare

64

Four employees volunteered to help clean up the Fukushimadisaster area.

Japan

Community Support

160

Employees volunteered at Halloween and Christmas events at a
local orphanage and foster home.

RESOURCE KEY:
Funds

Materials

Country

Activity

Australia

Community Support

Australia

Community Support

Australia

Community Support

Australia

Community Support

Australia

Community Support

Australia

Education

Australia

Education

Australia

Hours

RESOURCERESOURCE

HOURS*

Detail

4
1
8
144
4
8
48

Employee contributions to Kokoda Track Foundation (KTF).

Japan

Community Support

Hosting a student work experience at our Port Moresby officewith KTF.

48

Took orphanage and foster children to cup noodle factory for a
noodle-making experience.

Kazakhstan

Healthcare

Healthcare

160

Facilitating and delivering medical skills training for 20 primary
health care workers from the Kokoda region.

24

International SOS doctors ran four training sessions of eight hours
each to train SOS Children’s Village employees in first aid skills.

Kazakhstan

Healthcare

Australia

Community Support

8

Office accommodation for six students from the Archer
Leadership Programme.

8International SOS doctors provided free health check-ups for
WWII veterans.

Kazakhstan

Healthcare

Australia

Community Support

560

International SOS staff walked the Kokoda Track in August 2014providing medical care and donated toothbrushes, toothpaste,
medical consumables and primary school supplies.

8

International SOS paediatrician provided a health lecture at a girls’
secondary school.

Kazakhstan

Healthcare

4International SOS doctor provided a lecture to SOS Children’s
Village on the prevention of paediatric hepatitis.

144
18

Gala dinner to support KTF.

Kazakhstan

Healthcare

4International SOS doctors provided a sexual health lecture tofamilies for SOS Children’s Village homes.

Nossal Scholarship for Papua New Guinean public health/
medical student.

Liberia

Healthcare

8International SOS and ArcelorMittal donated 200 mattresses
and 30 beds to Ebola treatment facility. Also we donated 20-ft
container of medical supplies so Médecins Sans Frontières could
fast track the opening of an Ebola Treatment Centre in Monrovia,
Liberia.

Matching funds provided by International SOS to KTF.
Fundraising for KTF through morning teas.
Gala dinner for KTF.
Company donation to KTF in lieu of Christmas cards.
Work placement for a KTF–sponsored student.

Australia

Community Support

Australia

Education

Cambodia

Healthcare

4

Donated 45 boxes of syringes for use by Batthambang’s
Public Health Department serving a community with a highincidence of AIDS.

Cameroon

Education

32

International SOS provided a road safety session with Global
Road Safety Partnership.

Malaysia

Healthcare

120International SOS doctors provided medical health checks tolocals.

CanadaCommunity support

3

Employees donated gifts to children and families in need throughNeighbour to Neighbour charity.

Papua New
GuineaCommunity Support

4

KTF funds raised to finance the construction of a First Aid post
and the employment of a community health worker for one year.

CanadaHealthcare

Employees hosted bake sale for the Canadian Cancer Society.

Philippines

Healthcare

10

Donated hygiene kits and multivitamins to 170 students of San
Fernando Elementary School in Basey.

CanadaHealthcare

Employees served lunch at Ronald McDonald house.

Philippines

Community Support

4

Fundraising to support rebuilding efforts after Typhoon Haiyan
through Operation Blessing.

China

Education

RussiaCommunity Support

8

Employees volunteered time to support Soul Bazaar, a collectiveof 70 local charities.

China

Education

Singapore

Community Support

20

China

Education

Held massage event to help fund Singapore Association of the
Visually Handicapped.

Singapore

Community Support

China

Education

36
49
8
8
8
66

20

Held massage event to help fund Singapore Association of the
Visually Handicapped.

South Africa

Community Support

China

Healthcare

24

Employees bought and knitted woollen goods to raise funds for
SOS Children’s Village.

South Africa

Healthcare

China

Education

47

International SOS doctors provided health screens for 93
employees.

South Korea

Healthcare

Education

South Korea

Healthcare

Czech Republic

Healthcare

Spain

Community Support

FranceHealthcare40

In conjunction with Aviation Sans Frontières, we donated 12
kilograms of medicines and medical consumables to Grandir
Dignement, an NGO helping imprisoned children in Madagascar.

55
75
720

Employees held bake sale to raise funds for the Korean Red Cross.

China

8
192
10
8

Employees bought bracelets to support United Against Malaria.

Spain

Community Support

40

Children of employees of International SOS played a footballmatch with the children of Aldeas Infantiles SOS.

22

Donated clothing and funds to help Stars and Rain Autism school.
Halloween event to fund Stars and Rain Autism school.
Christmas event to fund Stars and Rain Autism school.
Employees ran 5K to raise funds for Right to Play, a charity thattransforms children’s lives through sports and play.

Employee-run auction to support Stars and Rain Autism school.
Employees ran 5k to raise funds for Right to Play.
Employees bought bouquets to raise funds for League Against
Cancer.

* Total employee hours contributed

Employees held bake sale to raise funds for the Korean Red Cross.
Eight International SOS employees organised an initiative to help
and support disabled people to walk 80 km of the Santiago deCompostela pilgrimage.

* Total employee hours contributed

2014/2015 Corporate Social Responsibility Report

23

internationalsos.com

Country

ActivitySpain

RESOURCE

HOURS*

DetailCountry

Activity

Community Support

16

Employees of International SOS participated in a Paddle
Tournament with Aldeas Infantiles SOS.

United Kingdom

Healthcare

Spain

Community Support

4

Employees held a football match to support people withdisabilities.

United Kingdom

Healthcare

Spain

Community Support

2

Collecting food for Jesus Caminante Association, which helps
homeless people by providing healthcare and shelter.

United Kingdom

Healthcare

Switzerland

Community Support

Four employees ran marathon to support UNICEF.

United Kingdom

Healthcare

Switzerland

Community Support

35
16

United Kingdom

Healthcare

Switzerland

Community Support

65

Benelux team took a group of 10 children with mental, physicaland sensory disabilities on a bike ride in Amsterdam.

United Kingdom

Healthcare

ThailandCommunity Support

Donated 80 desk calendars to help blind people print in Braille.

United Kingdom

Healthcare

Thailand

Education

11
10

United Kingdom

Healthcare

Thailand

Education

160

Four employees helped build a playground for local children via
A Child’s Dream.

United Kingdom

Healthcare

Education

United Kingdom

Healthcare

USA

Healthcare

United Kingdom

Healthcare

USA

Healthcare

United Kingdom

Healthcare

USA

United Kingdom

Healthcare

United Kingdom

Healthcare

144
15
120
6
25
6

Charity auction to raise funds for A Child’s Dream.

United ArabEmirates

Healthcare

Thailand

United Kingdom

Healthcare

Bake sale for London Air Ambulance.

United Kingdom

Healthcare

6
208
69
5
4
72
5
160

Employees held pub quiz for London Air Ambulance.

111
8

Employees held pub quiz for London Air Ambulance.

Employees donated clothing to Vestiaire Social, a charity forpeople in need.

Charity sale of cakes and cookies to raise funds to build a newschool via A Child’s Dream.

Easter cake bake for CLAN Cancer charity.
Pub quiz for CLAN Cancer charity.
Cake bake for MacMillan Cancer charity.
Employees ran 10k run for Chest, Heart and Stroke Scotland.
Nippy Dipper: Employees participated in Boxing Day plungein the North Sea for CLAN Cancer charity.

Employees completed Three Peaks challenge for London
Air Ambulance.

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

33

Employees held pub quiz for London Air Ambulance.

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

United Kingdom

Healthcare

8
9
69
3

Employees participated in Santa Run for London Air Ambulance.

24

HOURS*

Detail20
47Employees ran in Race for Life to support Breast Cancer charity.

45
96
4

Held pub quiz for London Air Ambulance.

44

Held bake sale for Challenges worldwide charity.

5
6

Employees ran Christmas Party Raffle for CLAN Cancer Charity.

31
56

Employees donated 25 pints of blood for Red Cross drive.

Community Support

10

Employees donated toys for annual Toys for Tots, a US Marine
Corp programme to provide disadvantaged children with
Christmas presents.

USA

Healthcare

Employees donated 25 pints of blood for Red Cross drive.

USA

Community Support

31
60

USA

Community Support

36

Employees planted and harvested food for Hope for Harvest
Sustainable Garden.

USA

Community Support

60

Employees coordinated crafts for children at Christ’s Home anddonated art supplies.

USA

Healthcare

Employees donated 25 pints of blood for red cross blood drive.

USA

Healthcare

31
4

USA

Healthcare

Run/walk to raise funds for cancer awareness.

USA

Healthcare

USA

Community Support

46
4
4

USA

Education

4

Contributed funds for Training Scholarship for Women in
Corporate Aviation.

USA

Education

4

Contributed funds for National Business Aviation Association(NBAA), Corporate Angel Network (CAN), Silent Auction
Donation, MedAire Management of Inflight Illness & Injury
training courses.

USA

Community Support

4

Volunteered at Sky kids aviation event providing special needs
children an opportunity to fly in a general aircraft.

USA

Community Support

4

Food drive: Three barrels of food collected for Tempe Community
Action homeless shelter.

USA

Community Support

Funds raised for Adopt a Family charity.

Vietnam

Healthcare

8210

Employees held bake sale for London Air Ambulance.
Employees held game for London Air Ambulance.
Employees held pub quiz for London Air Ambulance.
Employees held bake sale for London Air Ambulance.
Employees participated in London to Paris bike ride to fundLondon Air Ambulance.

Wellness walk to raise awareness and promote health forWorld Diabetes Day.

Employees wore Christmas jumpers for London Air Ambulance.
Employees held pub quiz for London Air Ambulance.
In lieu of bake sale, employees ran Detox Day for London
Air Ambulance.

* Total employee hours contributed

RESOURCE

Printed on FSC certified paper

2014/2015 Corporate Social Responsibility Report

BA business points raffle for London Air Ambulance.
Employees rode bikes from London to Surrey for London Air
Ambulance.

Held pub quiz for London Air Ambulance.
Round office collection pot for London Air Ambulance.

Employees wore Christmas jumpers in support of Save
the Children.

Held bake sale to raise funds for Breast Cancer Arabia.

Employees donated food and served it to families withhospitalised children at the Ronald McDonald house.

Employees cleaned up Women’s Humane Society (Pet Rescue andHospital). 10 employees donated six hours each.

Contributed funds for NBAA (National Business Aviation
Association) Dispatchers Training Scholarship.

Contributed funds for NBAA Flight Attendant training scholarship.
Water drive for Tempe community action. Provided 23 cases ofwater to homeless shelter.

Provided medical treatment for 600 impoverished children andelderly at Bong Trang commune, Ba Ria Vung Tau province.
Also donated 10 bicycles.

* Total employee hours contributed

25

internationalsos.com

A GLOBAL INFRASTRUCTURE YOU CAN DEPEND ON:

PASSION

CARE

27 Assistance Centres

900 MEDICAL SERVICES SITESWith our local experts available
globally, you can speak to us in any
language anytime 24/7.

An accredited, integrated network of
56 clinics and 850 medical sites aroundthe world. Practising a supervisedinternational standard of medicine –in developed and emerging countries,
offshore and remote locations.

EXPERTISERESPECT

5,200 medical professionals

77,000 accredited providers

Immediate access to experts withextensive experience in all fields of
medicine coupled with a thoroughknowledge of the local environmentand healthcare system.

A network of accredited healthcare,aviation and security providers
ensuring we provide you withthe best logistics in the air,on the ground and at sea.

Protecting your people is our priority and this is whatmakes us the world’s leading medical and travel security
services company today.

internationalsos.com

042015 V1

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