FutureDial’s New Decision Manager™ Automates Workflows
at Mobile Device Refurbishing Operations
Customizable system automates “if-then” workflow decision handling and routing ofmobile devices undergoing refurbishment processing at mobile supply chain warehouses
SUNNYVALE, CA — February 27, 2023 — FutureDial Incorporated, the leading provider of automation, information andlogistics management solutions for the mobile device industry, announced the launch of its newest innovation ―Decision Manager™, which automates "if-then" business rule decision-making for processing pre-owned mobile phones
in refurbishing warehouses.
For over 20 years, FutureDial has been delivering innovations for thereverse logistics industry in the mobile supply chain. Decision
Manager™ is the latest addition to FutureDial’s proven platform ofautomation solutions with cutting-edge technology for the mobilephone refurbishment industry. Over 1.5 billion tests have been
performed on mobile devices with FutureDial solutions.
Innovative Technology Enhances Decision-Making at Refurbishment Facilities
Decision Manager™ automates decision-making at warehouse operations, providing automated guidance to expedite
handling and routing decisions, reducing bottlenecks and errors. The system automates customer’s predefined businessrules to provide timely and precise guidance throughout the processing line, expediting workflow and improvingefficiency.
According to Angel Anderson, FutureDial's Product Solution Manager, “We designed Decision Manager to automate thecustomer-specific ‘if-then’ business rules and logic which drive everything about how a mobile device is processed andhandled at various touchpoints in a refurbishment operation. Flexible workflows are seamlessly applied device by device.
Each device's unique condition drives individual decisions and routing. This system is special in that it doesn't just assign
the same routing for batches of devices; it's all situationally determined, based on the unique device flowing at thattime."
Removing the Guesswork from Processing Decisions
Decision Manager™ is customizable to different use cases throughout theprocessing operation. FutureDial's Chief Strategy Officer, Steve Manning,spoke about the removal of guesswork, enhancement of decision-making
and streamlining of workflows for mobile device processing: “We areexcited to bring this game-changing technology to the market. Decision
Manager is extremely flexible across a variety of use cases. The systemstreamlines operator workflows, to process more phones in less time andwith greater efficiency."

Standalone or Integrates with Customer Systems
Decision Manager™ can operate as a standalone product or it can be integrated with other FutureDial solutions such as
SMART Receive™, as well as with a customer’s existing Warehouse Management System or other external systems. As acloud-based solution, Decision Manager™ is not software that is installed, rather it integrates with other systems andthere are no hardware components needed.
Angel Anderson explains that “a key advantage of Decision Manager is that no extensive hard-coding of customerspecific ‘if-then’ logic is needed at the customer's system-level; just some straightforward integration is all that isneeded. This task is outsourced to the system's cloud level, saving engineering time and effort on the customer side. Thesystem is highly customizable and easily adaptable to unique business rules, seamlessly integrating with existing
infrastructure and scalable for growth."
Easy Configuration for Effective DeploymentDecision Manager™ is designed for easy configuration of rule profiles and easy operation. Admins use a simple console
to create, select and load the “if-then” business rule profiles they need for their operations, and all systems interact withDecision Manager™ via the Cloud interface. This provides customers with a centralized location to store and easily
configure their business rules ("if-then" decision/condition logic) for all touchpoints in their mobile device processing
operation.

For more information about Decision Manager™ please contact the company at sales@futuredial.com###About FutureDial
Founded in 1999, FutureDial is the leader in automation solutions for the mobile device supply chain. The company's mission is to revolutionize the way pre-owneddevices are refurbished, for more efficiency and profitability. FutureDial's easy-to-use, ADISA certified, automated SMART Processing Platform™ reduces the numberof operator touches, saving time and money for Buy-Back Trade-In companies, Network Operators, Third-Party Logistics Providers (3PLs), Manufacturers (OEMs), andRecyclers of preowned devices. By consolidating work flows and giving insight into business operations, FutureDial makes these businesses more efficient, profitable
and responsive to their customer needs. Visit http://www.futuredial.com or email sales@futuredial.com
Media Contact:
Bruce Brunger, Marcom Manager, FutureDial, Incorporated
Tel: (408) 245-8880 Ext 206 Email: bruceb@futuredial.com