SERVICE OVERVIEW

Customer Success Services
OpenText Customer Success Services offers a holistic and strategic programthat delivers faster time to value and drives deeper engagement and adoption.
By building strategic partnerships across OpenText and guiding customers
through a trusted success planning methodology, Customer Success Managers
help ensure a successful cloud journey every step of the way.

Deeper engagementwith experts toachieve successfuladoption long term
Proactive successplanning to achievebusiness outcomes
Speed up Timeto Value using
OpenText’s guidedSuccess ProgramProgram Governanceand Reporting to trackprogress and ensure
goals are met

Customer Success Services ensures customers go beyond
successful implementation to achieve the businessobjectives that led them to invest in OpenText. Knowingthat technical capabilities alone are not enough to achieve
key business goals, Customer Success Services facilitatescollaboration with experts across OpenText and guides
customers through a structured success program. Customer
Success Services ensures customers realize the full value of
their investment.
Customer Success Services builds on OpenText’s Cloud Managed Services offeringby harnessing the cross-functional expertise needed to drive successful outcomes.
Customer Success Managers connect customers with the tools, product resources,and OpenText experts needed to drive engagement and adoption across theirorganization. Leveraging a guided success planning methodology reduces the timeneeded to see results.

Deeper engagement with experts to drive successful
engagement long-term
Customer Success Services brings together a team of OpenText experts who
understand customers’ business needs and goals to provide holistic support andguidance throughout the cloud journey, from planning, onboarding, and adoption
to successful long-term engagement. In addition, Customer Success Services
subscribers get exclusive access to OpenText’s digital Success Portal, a centralizedplatform offering product and practice resources. Together, these elements ofCustomer Success Services will build product proficiency and momentum for thecustomer’s cloud journey.
Bringing together key customer stakeholders and OpenText experts, Customer
Success Services builds a tailored success plan that maps how to achieve thecustomer’s business outcomes. Whether aiming to quickly scale operations to adapt
to changing needs, to provide access to key files from anywhere, or to facilitatecommunication and collaboration, the Customer Success Plan becomes a tool toproactively steer towards success as defined by the customer.

Speed up Time to Value using our guided success program
Outcome-driven workshops delivered by OpenText experts form the foundation of theCustomer Success Services methodology. This structured success program ensurescustomers’ short and long-term goals, as well as the ROI they aim to achieve, aredefined, planned for, and measured – in their terms. This approach also ensures thatevery engagement with OpenText brings customers closer to achieving their goals.

Program governance and reporting to track progress andensure goals are met
Customer Success Services guides customers toward achieving their goals byleveraging a comprehensive governance framework and trusted success methodology
rooted in industry best practices. Customer Success Managers monitor key milestones
and metrics throughout the customer journey, ensuring customers are on track tomeet their cloud goals. During success reviews, Customer Success Managers reporton key metrics, providing clarity and confidence in decision-making, and creating
opportunities to over-achieve business outcomes.
Through Customer Success Services, customers benefit from a trusted point of contact
who knows their business and understands their use cases and goals. Customer
Success Managers are customer champions within OpenText, and customer successpartners who provide an integrated approach to both success planning and program
delivery. OpenText’s Customer Success Managers bring domain expertise, a trusted
success methodology, and knowledge of the best practices that drive successful
business outcomes.

An overview of OpenText's success planning methodology.
Customer Success Services

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Learn more
FasTrak Packaged Services »Training and LearningServices »OpenText Cloud ManagedServices »• Cloud Readiness Assessment Service FasTrak• Cloud Migration Services• User Adoption and Change Management advisory services• Training (instructor led via remote or in-person, or self-paced)• Learning on Demand (self-paced) training• Managed Services: fully managed or assistive services
Maximize the ongoing value of your OpenText products and services with support
from OpenText’s Customer Success team.
Learn More: https://www.opentext.com/products-and-solutions/services/
customer-success-services
Contact OpenText Customer Success: opentextsuccess@opentext.com

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

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