SOLUTION OVERVIEW

OpenText Supplier Portal
Streamline trading partner collaboration and engagement throughout theextended enterprise to bring world-class products to market.

Securelycollaborate ata global scale

Current methods for managing supplier relationships are

Eliminateonboarding &compliance pain

onboarding processes and high digital maturity expectations.

Future proof:
tailor the platform
to your needs

portals that create information silos, duplicate administration

One portal
technology for
all processes,
applications & users

undermining C-suite initiatives. Increasing resilience by adding
suppliers in new regions are roadblocked by elongated
Avoiding disruption from suppliers requires ongoing monitoring
and visibility, far beyond what periodic surveys provide.
Collaboration efficiencies are erased by platform-specificcosts and lack cross-functional collaboration.
The OpenText Supplier Portal removes obstacles that prevent supply chains fromthriving in the digital age. Drive top-line growth and bottom-line efficiencies by
securely connecting suppliers, partners, distributors and other trading partners toend-to-end collaborative business processes: source-to-pay, order-to-cash,
work-in-process (WIP), quality, change management and cross-functional processes.
Supplier Portal is a fully managed cloud service built on a security and collaboration
platform yet is easily customized and extended to meet the needs of your value
chain. For over twenty years, Supplier Portal has helped organizations to manageand engage thousands of trading partners and millions of users while reducing cost,effort and risk. The resources required to manage trading partner access acrossa global supply chain is typically two to three full-time-equivalent employees.

Collaborate at a global scale – securely
Increase the value of every trading partner relationship while reducing cost and risk.
• Maximize trading partner productivity and satisfaction. Convenient single
sign-on and a single-point-of-entry give trading partners “one place to connectand go” to any authorized application within the ecosystem.
• Scalability. Minimize the cost to manage thousands of suppliers and millionsof users. Delegated Administration transfers day-to-day user administration
to trading partners’ local administrators who best know “Who needs access towhat resources?”• Keep suppliers engaged. Quickly route bulletins, notifications, RFx’s and othercritical communications to the right suppliers using attributes and metadata.
Retrieve authorized assets anywhere in the ecosystem with a single search.
• Personalize security and experience. Identity-driven journeys dynamically
expose capabilities, choices and information based on the user’s authorizations,profile, preferences and relationships.
• Mitigate risk with every login – human and non-human. Every person, systemand thing connecting to your enterprise has a single digital identity that reflects
all known accounts, entitlements, relationships, profile data and other information.
Know the aggregate risk posed with every login and dynamically scale security
in response. Tip: easily connect to identity silos and correlate user accounts tofurther reduce risk.

Put an end to onboarding & compliance pain
Accelerate trading partner time-to-value and regain thousands of hours spent on
inefficient onboarding and monitoring activities.
• Choose the onboarding process that delivers the greatest value: self-service,bulk operation, first federation (Just in Time), invitation-based, and others.
• Automate data collection. Empower trading partners to create their profile,complete self-assessments, and upload required documentation without
assistance. Monitor onboarding progress and be notified when it’s time to engage.
• Digitize. Use native capabilities to automate high-touch and high-risk activities.
Validate organization and user data against authoritative sources via external API
calls, messaging or other enabled integration.
• Keep trading partner master data in sync. Automatically synchronizeorganization and user changes across ERP and all other affected systems,
whether on-premises or cloud. Supplier Portal can be the authoritative source
for all partner profile data.
• Demonstrate and simplify compliance. Built-in identity management andgovernance framework establishes repeatable, automated processes to enforce
access controls.

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Tailor the platform to your needs
Stay agile. Supplier Portal easily adapts and extends to manage information andaccess to create the value you need without reinvestment.
• Enable cross-functional collaboration: aggregate, analyze and present
cross-functional data to create insights that improve decision quality and speed.
• Create new digital processes across disjointed applications: createcross-application workflows, dashboards, approvals, custom web interfaces andmore to speed and simplify operations.
• Introduce new digital services at your own pace. Supplier Portal benefits can be
deployed incrementally to enable short, medium or long-term strategies• Future proof: PaaS, API-first architecture and A2A integrations provides the flexibility
to create new integrations and secure services without professional services.

One portal technology for all users, processes,and applications
Leverage the economies of scale afforded by a single solution that securely connects
any trading partner to any functional or cross-functional business process – and theirunderlying applications.
• Standardize digital processes to manage partner lifecycles: Increase efficiency
and predictable outcomes with consistent processes for partner onboarding,off-boarding, access request and approvals, authorization management,authentication management, access certification, and more.
• Maintain a common set of services and tools open to the entire ecosystem.
Avoid redundant administration and inconsistent process introduced by
platform-specific portals.
• Know that identity data is correct - everywhere. Monitor and audit all trading
partner access and synchronize changes across all affected internal andexternal systems.
• Create public and private sites. Create secure portals and custom web sites
for any business process or user community: work-in-process, quality,distribution channels.

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Logistics

Account Executive
Common ServicesEngineer• Onboarding & registration• Realtime communications• Content management••••

Portal authoring / publish
Reporting & analytics
Governance / compliance
Single sign-on

OrderEngineeringProductionQuality

Service& Parts

Quote

Requirements

Receiving

Inspection

QuotePOCollaboration

Manufacturing

Remediation

Order

OrderVersion

Shipping

ReceivingInvoiceInvoice

Payment
Figure 1. Securely connect users to all processes and systems relevant to their community

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Innovations to secure and scale trading partner collaboration
Reduce the cost and risk of every trading partner: Delegated Administration
The identity and access management component includes a comprehensive
delegated administration model that creates visibility into third-party organizations
and enables trading partner administrators to manage their own users’ access tothe enterprise resources you authorize. Delegated administrators have the best
knowledge of “who should have access to what,” and who no longer need access.
This provides your enterprise with a continuous monitoring function for third-party
access that operates at effectively zero-cost.

Figure 2. Delegated Administration Model

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Detect and absorb change:
Hierarchy Management & Synchronization.
Trading partner organizations constantly change: new shipping locations, labor
disputes, organizational restructuring, sell-offs, acquisitions, personnel changes
and other events. If left undetected, such changes can result in operations
disruption, security incidents, and other unwanted outcomes caused byout-of-sync partner or supplier data. Automatically monitor master vendor data
to detect discrepancies in the logical organization reported by your partners.
Any discrepancies automatically trigger notifications to the partner’s appropriatedelegated administrator who can then use predetermined workflows to make anynecessary user moves, code grant changes or other authorized operations as allowed.

Figure 3. Hierarchy Management and Synchronization

Remove downtime from realtime business:Flexible Engagement.
Collaborative work in production environments requires tools and capabilities thatfacilitate speed and efficiency when performing complex tasks. And changes tooperations and production schedules need to be communicated ASAP, but only toaffected suppliers. Too often, Portals are underpinned by standard office collaboration
products that undermine the value and success of the entire value chain.
OpenText Supplier Portal keeps trading partners engaged, informed and productive.
Use advanced collaboration capabilities to connect people with the rightinformation without delay.
• Extreme personalization. Automatically tailor the presentation of portal content
based on supplier and user profile information and context. Make every
interaction relevant and productive.
• Fine-grain asset search. Quickly locate content across the ecosystem using
granular search capabilities that see through silos and folders.
• Targeted communications and alerting. Quickly publish bulletins and othercommunications quickly to highly-targeted recipients. Identify suppliers based on
granular recipient information, such as location, manufacturing, performance or
quality data. Eliminate the time and error to manually curate contact lists.
• Distribute static content: Publish static content and notify the right parties whencontent is created or updated: “How to do business with you” guides, policies andstandards, training material, specifications, procedure guides and other content.
• Collaborative content: Exchange files and content for work-in-process activities:
engineering, legal, cross-functional teams, and any other context. Create micro-sites
for special communities and expose analytics and dashboards.
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• Notifications: alert trading partners to new or updated content, publishedbulletins, exceptions, community messaging and other critical information.
Make sure that your suppliers are all on the same page.
• Localization: Supplier Portal is supported in nine standard languages for a truly
global experience.
Function

Capability

Description

Experience

Personalized journeys

Identity-driven experiences dynamically control what each user
can view, select and request based on their authorizations,profile, preferences and relationships.

Omnichannel experience

Present a consistent experience across devices to engage
trading partners wherever they are.

Customized Branding

Add your brand and themes to provide a consistent image andtone to prospective partners.

Internationalization

Portal landing pages are supported in 9 standard languages.

Single Sign-on

Connect once and enjoy frictionless access to any authorized
resource. A single identity and cre-dential is all that’s neededto access resources throughout a global ecosystem.

Lifecycle Management

Use a comprehensive, drop-in security framework to control andaudit access for every person, system and “thing” connecting to
your enterprise - from initial onboarding through ongoing change
and offboarding.

Advanced Authentication

Establish needed levels of trust using the most appropriate
method(s): risk-based authentication (RBA), adaptive, multi-factor(MFA), strong authentication (FIDO U2F), token verification,
3rd party, and others.

Advanced Authorizations

A flexible authorization and approval framework centralizes policy
administration and control while decentralizing authorization
request and validation to trading partner local administrators

Directory Services

Cloud-based directory with comprehensive capabilities tosynchronize identity and access man-agement data acrosson-premises and cloud directories and user stores inmulti-enterprise environments

Identity Broker

Secure complex cross-domain authentication scenarios, connect
IdPs and SPs in a many-to-many relationship model, verify
authenticity, enrich and remap tokens to required protocol.

Web Access Management

Secure access to internal and cross-border web apps without
heavy protocols or replicating ID stores.

Access Governance Attestation

Automates access certification recertification campaigns to verify
the efficacy of identity and access management program andcomply with applicable regulations

Single-point of Entry

Maintain a single connection to the Supplier Portal cloud,no matter how many trading partners connect. Reduce thenumber of endpoints connecting to your enterprise to reduce
your attack surface and cost.

Identity and Access
Management Security

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Function

Capability

Description

Integration &Interoperability

Platform as a Service

Our API-first, auto-scaling micro-services architecture enables
customers to rapidly develop ap-plications and custom solutions
in a DevSecOps environment

Messaging & Orchestration

Secure and streamline data transport and integration acrossdevices, applications and machines.

Identity Streaming

Use a reliable, production-class approach to synchronize
directories and identity data across the ecosystem by streaming
identity events using a pub/sub model.

Cross-domain
synchronization

Synchronize identity data across on-premises and cloud
applications and systems

Internationalization

Portal landing pages are supported in 9 standard languages.

Reporting

Provide actionable insights to internal and partner stakeholders
via standard, ad hoc and API-driven reports

SIEM Adapters

Stream threat indicator-related identity events to Security
Information and Event Management (SIEM) systems to support
threat detection and response

Hierarchy Management& Synchronization

Quickly detect and respond to out-of-sync trading partner
master data. Use supplied workflows to make any necessary usermoves, code grant changes or other authorized operations toavoid disruption

Developer Community

Build and run applications on our highly scalable infrastructure.
Access a comprehensive suite of APIs covering Identity, Portaland Messaging to rapidly develop and deliver custom solutions.

Global Customer Support

24x7x365; 9 Supported Languages; on-line tutorials andticket generation; online chat support with agents;
user-accessible knowledgebase

Trading Partner Support

Help Desk role is provided to enable trading partner support staff tohandle routine incidents without customer intervention. OpenText isalso available to provide Tier-1, Tier-2 and Tier 3 support.

IntelligenceAnalytics

Customer Community& Support

Table 1. Supplier Portal key capabilities

About OpenText
OpenText Supplier™

PortalOpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

OpenText™ Identity andConnect with us:

Access Management• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

OpenText™ Internet ofThings (IoT)

opentext.com/contact
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 10/21 | SKU19187

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