eBOOK

10 digital and cloud
fax use cases
improving outcomesin healthcare
Empower employees and enrichtheir experiences

ContentFax is evolving!

3

7. Premier Medical Group11

1. University of Kansas Health System

5

8. ZOLL Medical Group12

2. NorthBay Healthcare

6

9. OCHIN

13

3. Solarity

7

10. Sharp Community Medical Group14

4. Sutter Health

8Conclusion

15

5. TriWest Healthcare Alliance

9Resources

15

6. Institut Paoli-Calmettes

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10 digital and cloud fax use cases improving outcomes in healthcareFax is evolving!
Modern fax is now API to API and cloud based. Digital
fax services allow users to send and receive faxes using
computers, smartphones, or tablets. Modern features
like electronic signatures, cloud storage integration, andarchiving, make faxing more convenient and efficient. It is
still more secure than email and digital file sharing, which
can be vulnerable to hacking.
This e-book provides real-life examples of how 10Healthcare teams are using cloud fax to improve patient
outcomes and experiences.

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10 digital and cloud fax use cases improving outcomes in healthcare

Organizations with cloud fax benefit from:	Improved employee productivity, customer experience,and security.	Reduced expenses associated with maintaining fax
machines, on-premises telephony costs. and more.
Lower error rates.

Organizations without cloud fax struggle with:	Escalating costs associated with maintaining analog
telephony infrastructure.
High failure rates, lost faxes, and busy signals.	Security risks, difficulty maintaining compliance, limited
ability to preserve a full audit trail.	Delays in processing information and challenges inseeing the full customer journey.

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10 digital and cloud fax use cases improving outcomes in healthcare

1. University of Kansas Health System
Industry

Solution

Healthcare: 1,000+ clinicians, 14,000+ employees,
100+ hospitals and clinics
Kansas City, Kansas

The health system moved to a hybrid-cloud telephonysolution in OpenText™ RightFax™ Connect, which
integrated with the organization’s Epic® electronic healthrecord system. The organization rapidly deployed thesolution by leveraging trusted professional services.

Challenge

Results

The University of Kansas Health System had rising fax
transmission error rates, as local telcos reduced support
for analog fax solutions. Manually resending faxes
consumed valuable time and diverted clinicians fromcare services.

The health system reduced IT maintenance workloads
associated with fax by up to 90 percent, boosted the fax
transmission success rate to almost 100 percent, andenhanced the resilience of mission-critical fax systems.

Based in:Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare“Making the move tocloud with OpenText
RightFax Connect hashelped us to modernize
and future-proof ourvital fax infrastructure.”
Garrett Daniels

Systems Administration Applications
Manager, The University of Kansas
Health System

2. NorthBay Healthcare
Industry

Solution

Healthcare: 2,400 employees, two hospitals, several
primary/specialty care and administrative offices

NorthBay Healthcare switched to OpenText RightFax
Connect—eliminating on-site telephony concerns
and associated VoIP issues while resolving the fax
transmission errors and failures.

Based in:
Solano County, California

Challenge
NorthBay Healthcare was struggling with lost faxes
and illegible documents after migrating from analog fax
machines to electronic faxing over an IP network.

Results
Their new secure fax server with cloud-based telephonydelivers clear and reliable faxes. Expedient faxing forbusy employees eliminated complaints to the Help Desk
while efficient document exchange enhanced service tonurses and doctors providing patient care.

“RightFax Connect
resolved all of ourtelephony problems.
Instantly, our phone
calls to the Help Desk
dropped. Faxes arecoming through withmuch better quality
and faxing is now fasterfor us.”Dana Knight

Help Desk Manager, NorthBay
Healthcare Manager, The Universityof Kansas Health System

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare

3. Solarity
Industry

Solution

Healthcare: 100+ clients, integrations to 6 EHR platforms,
500 million transactions a year

Certified integrations between health provider EHR
systems and OpenText RightFax enabled secure dataexchange. The Solarity platform automatically files
clinical information in client EHR systems in near real time.

Based in:US

Challenge
Solarity provides an intelligent automation engine foranalyzing patient data. Healthcare providers in the UnitedStates receive information from more than 1,000 data
sources every 48 hours. Manually keying in data to hersystems is time-consuming, costly, and increases therisk of patient delays. The organization needed a more
automated solution for ingesting data.

Results
Reduced the average time to add information into its
Epic EHR system from more than one week to well
below 12 hours.

Andrew Fehlman
CEO, Solarity

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare“On average, the Solarity
platform and OpenText
RightFax allow us todeliver healthcare datato our client withinfour to six hours, which
is up to 97% fasterthan before.”

4. Sutter HealthIndustry

Solution

Healthcare

Sutter Health installed OpenText RightFax, integrating
electronic faxing with its Epic electronic medical records
system. The combination ensured speed and efficiency—the not-for-profit healthcare system now sends andreceives more than one million faxes per month.

“RightFax allows us
to eliminate paper,
resulting in cost savingsand efficiency gains
for our users.”

Results

Teddy Halidy

Based in:
California

Challenge
Complicated, time-intensive, paper-based faxing delayedprescriptions and document exchange for Sutter Health.
Costs mounted for fax machine supply and maintenancewhile outdated methods could not support growth.

Sutter Health boosted productivity and enhanced patientcare while a consolidated virtual environment eliminatedpaper and machine maintenance expenses.

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare

Systems Engineer, Sutter Health5. TriWest Healthcare AllianceIndustry

Solution

Healthcare: 1,600 employees in the 21-state TRICAREWest Region

OpenText™ XM Fax™ was implemented quickly withextensive integrations to securely transmit highly
confidential healthcare information.

Based in:Phoenix, Arizona

Challenge
A vast network and a high volume of inbound andoutbound faxing necessitated a cost-effective solution
for processing healthcare services requests.

Results
TriWest Healthcare Alliance saved $500,000 per year
while increasing productivity. The inbound/outboundfax load almost doubled, from 28,000 pages to 45,000
pages per day, as the organization increased coverage
from 32 to 90 locations.

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare

6. Institut Paoli-Calmettes
Industry
Healthcare: 1,200 employees, admits more than 25,000
patients per year

Based in:FranceChallenge
The Institut was handling more than 1,200 sent andreceived faxes daily, but struggled to maintain security
and proper routing of critical information due to an
outdated system of 112 physical fax machines andpaper faxes.

Solution

Installation went smoothly, department by department.
Physical machines were gradually removed to make way
for a fully software-based fax infrastructure. Faxes are
now routed directly to mailboxes, network directories,
or network copiers. With the OCR routing module,
confidential documents can be automatically routed
directly to the right practitioner based on keywords
contained in the fax.

Results
ICP reduced operating costs and expected to cover
ROI by year two. The organization improved tracking
and reporting capabilities with secure, reliable transfer
of confidential information.

ICP deployed OpenText XM Fax with eight channels to
optimize fax usage in each department and manage
all the organization’s incoming and outgoing faxes.

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare

7. Premier Medical Group
IndustrySolutionHealthcare

The remedy was OpenText RightFax combined withOpenText RightFax Connect in a hybrid deployment fora secure, scalable, and cost-effective faxing solution.

Based in:Phoenix, Arizona

Challenge
An outdated fax system at Premier Medical Group waspushing costs higher and creating inefficiencies. Fax
volumes were outgrowing the existing solution and there
was a compliance risk with a lack of security.

Results
The flexible and scalable cloud faxing solution fit wellwith the organization’s growing volumes. The end-to-end
hybrid cloud fax solution provided simplicity andsavings while enabling the secure exchange of protected
health information.

“Cost is one of themost importantdifferentiators because,at the end of the day,people count every
penny. The OpenText
solution was far morecost effective.”
Dr. Sunny Maheshwari

Executive Board Director,
Premier Medical Group

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare

8. ZOLL Medical GroupIndustry

Solution

Healthcare: medical device provider

ZOLL Medical deployed OpenText RightFax Connect for
better scalability, improved security and cost savings.

Based in:
USChallenge
ZOLL was struggling with growing fax volumes.
Incomplete or failed incoming faxes, combined withmultiple fax vendors with manual failover, were creating
inefficiencies. There were limited resources to manage afull on-premises solution.

Results
The stable, scalable enterprise fax solution improved
workflows. The hybrid cloud deployment freed up IT
resources while ensuring data security. It included built-in
high availability, failover, and redundancy for fax traffic.

Josh StaufferDirector, Information Technology,
ZOLL Medical Corporation

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare“I like the hybrid cloudability of OpenText
RightFax Connect. I
can offload the telcocomponent and let theexperts do that. I don’t
have to worry about it.”9. OCHIN
Industry
Healthcare: National health technology nonprofit with
500+ organizations, 10,000 clinicians and 37 million
patients

Based in:
Portland, Oregon

Challenge
OCHIN was dealing with rising costs and manual faxing
inefficiencies with multiple fax systems not integratedwith EHR solutions.

Solution

Adding OpenText RightFax Connect as the cloud fax
transmission service to an on-premises RightFax server
simplified deployments by eliminating the complexityof maintaining and troubleshooting an on-premises
telephone system.

Results
OCHIN saved money and resources by eliminating
manual faxing, printing, and scanning. The newsolution integrated seamlessly with NextGen and
Epic EHR systems while providing enhanced security
and compliance of patient health information with anautomated workflow and audit trail.

OCHIN turned to OpenText RightFax, a centralized fax
server solution capable of providing powerful, secure,and compliant faxing across an entire health organization.

Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare“While there are aplethora of faxing
vendors on the market,
we chose OpenText
RightFax because it
is best-in-class for
integrations, scalability,and value. OpenText
provided a level ofintegration into our
Epic and NextGen EHR
systems that we simply
couldn’t get with otherfax vendor offerings.”
Paul Matthews

Chief Technology Officer, OCHI

10. Sharp Community Medical GroupIndustrySolution

Healthcare: 800+ primary and specialty care physiciansworking in 350 locations in San Diego County
San Diego, California

The group selected OpenText RightFax, a centralized
fax server platform that provides best-in-class EMR
integrations with secure and reliable faxing capabilities.
By combining it with OpenText RightFax Connect,
SCMG was able to move fax transmissions to the cloud.

Challenge

Results

Sharp Community Medical Group (SCMG) was struggling
with a high fax failure rate and slow delivery, which led todelays in delivering clinical information. Excessive manual
work was needed to fill the fax delivery gap.

SCMG enhanced patient care with reliable, timely faxing.
This reduced fax complaints from five to seven per day
to five to seven per quarter, while decreasing fax failure
rates by 10-15 percent.

Based in:Read the full customer story
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10 digital and cloud fax use cases improving outcomes in healthcare“OpenText RightFax has
been a huge win for us.
We have gone from faxing
being a real pain pointin our system to actually
becoming a strength. Our
user community knows
this and has started
faxing more because ofit. The confidence level,
which was not there evenjust six months ago, hascompletely flipped now.
They know that whatever
they send is going toget there.”
Brant Burington

Manager, Technical Servicesand Support, Sharp Community
Medical GroupConclusion

Resources

The OpenText private cloud processes almost four billion
faxes per year across our global network. The largest
healthcare organizations rely on OpenText cloud fax
solutions and the most robust cloud fax infrastructurein the segment. Through more efficient and securecommunications they’re able to improve patientsatisfaction and outcomes while easing compliancewith key regulations.

Choosing a fax solution deployment model
10 key considerations for selecting a cloud-based
fax solution
Video: How OpenText is transforming the future of faxing
Cloud fax solutions
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About OpenText

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10 digital and cloud fax use cases improving outcomes in healthcare

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