2. Business Overview

Solutions forfinancial institutions
Simplifying the homeloan process
The home loan review process,from application to approval, can betime-consuming. ITFOR’s home loansystem automates and standardizes
the process. Approval, whichusually takes several days, can becompleted on the same day as theapplication or next day, ensuring that
customers promptly learn if they’vebeen approved for a home loan.

Business and social contributions

Support for the sustainable
development of people and society

Solutions for retailers
and e-commercebusinesses

Solutions for publicinstitutions

Browsing in-store andpurchasing online

Managing school enrollment
Managing the enrollment ofschool-age children, especially toattend schools across borders orfor special needs, can be complex.
ITFOR offers a school registermanagement system and a school
meal fee management system
to streamline the process foreducation boards and school staff.

Omnichannel strategies, which
aim to boost sales by integrating
e-commerce sites with physicalstores, require the seamlessintegration of e-commerce and coreretail management systems. ITFOR
offers both systems and so is able
to ensure their coordination forconvenient shopping experiences.

Childbirth

From our earliest days, we have focused on serving regional financial
institutions, department stores, and municipal governments. In
collaborating with these entities, ITFOR’s guiding principle is consideration
for the community served by its clients. Our engagement through ourproducts and services with the linchpins of local economies and societies
helps us in our efforts to make a meaningful difference. This ethos
represents ITFOR’s profound commitment to society and its individuals.

Kindergarten andschool enrollment

Retirement

ITFOR serves mainly regional clients whose business activities underpin
local economies and social networks. This approach embodies ourbusiness-to-business-to-consumer (B2B2C) model. Our goal is to positively
influence and enhance the lives of individuals to improve society overall.

FORChild-rearing

EVERY LIFE STAGE

Education

The solutions that ITFOR provides to its clients are wide ranging andinclude business automation, digitalization, and security. They grantusers time and peace of mind. Without a doubt, they are helping todrive ITFOR, its clients, and the societies of which we are a part towarda brighter, more prosperous future—a vision uniquely human.
ITFOR considers itself a B2B2C company that serves more thanjust corporate clients. We also strive to sustainably develop
communities and the lives of their individual inhabitants.

Employment

Solutions forcontact centers

6

Graduation

Marriage

Solutions for infrastructureand data security

Solutions forcashless payments

Heightening inquiry
response efficiency

Countering cyberattacks
for peace of mind

Offering more-versatile
payment methods

Contact centers are indispensableas typically the first point ofcontact for product inquiries. ITFOR
offers call recording systems
and more to enhance operator
efficiency. Our offerings support
seamless responses to inquiries toeliminate customer wait times.

The Internet offers many benefits,
but its prevalence also increases
the threat of cyberattacks. ITFOR’s
cybersecurity solutions are designedwith postinfection or intrusion
scenarios in mind. Our systems
promptly detect threats to minimize
data breaches and other damage.

ITFOR’s multi-payment terminal
accommodates various payment
methods in a single device,including credit cards, electronicmoney, and QR codes. It helps save
space and labor by overcoming
the need to install and switch
between multiple payment
terminals, and in its versatility
increases sales opportunities.

72. Business Overview

Business activities structured to deliver

Stable growth in twosegments focused on
customers and society
ITFOR’s dedication to meeting its customers’ needs is wellacknowledged within its market. That compels us to continuously
introduce solutions through our System Development and Sales
segment, which, in turn, fuels our growth. Our Recurring Businesssegment ensures that our solutions are used with confidenceby customers, leading to ongoing customer engagementthat contributes to our strong management foundation.

ITFOR sales breakdown

Maintenance services
and usage fees

Financial systems

23.0%

27.1%

Our six business divisions deliver solutions:● Financial Systems Division

Provides systems to promote consumer product sales, loan
reviews, and debt management for entities such as banks,
credit card companies, and consumer finance companies

Recurring
Business segment

42.1%● Public Systems Division

Offers debt management solutions for local governments,
including delinquency management and notice service
systems; provides academic support solutions for educational
institutions; and delivers outsourcing services● Retail EC Systems Division

Net sales¥18.3billion

SystemDevelopment andSales segment

57.9%

Public systems

2.0%

Business process
outsourcing

Retail EC systems

3.5%

19.1%

Furnishes detailed support for retail operations through a coresystem that encompasses essential functions, such as productmanagement, sales management, and customer management

CTI systems

6.6%

Communications systems● CTI Systems Division

Ensures comprehensive support for contact center operations,enabling automation through AI and robotics technology, andcollects customer feedback for improved service quality● Communications Systems Division

6.6%
Other

3.7%

Payment systems

8.4%

Constructs corporate IT infrastructure, with a focus on server
infrastructure, cloud services, and security measures● Payment Business Division

Supplies multi-payment terminals that support the retail industry’s largest
number of payment methods to financial institutions and retailers,
thereby contributing to the advancement of a cashless society892. Business Overview

Corporate history

Evolving in tandem withregional societies

FORITFOR was founded in 1972 as CJK Co., Ltd. Under that name,the company’s business was the import and sale of informationequipment and systems from overseas. By 1975, however, we had
developed and introduced Japan’s first online POS system. Everexpanding capabilities led us in 1983 to develop and introduce apersonal credit information inquiry and debt management system.

SMILES AND SOLUTIONS:OUR STORY

1999

2017

Retail EC Systems

Payment Systems

2008

2021

Public Systems
2018

ITFOR has continued to provide optimal products and services
to customers central to regional economies, among themregional financial institutions, governments, and department
stores. This, of course, has contributed to our growth, as has
our 2017 move into new business areas with our developmentof payment cloud and payment terminal solutions.

2017

1999

CTI Systems

2008

2004

2001

2012
Introducesbusiness process
outsourcing (BPO)
services for CARS

2000
1999

1983

Financial Systems

1975

1986
1985

1972

Communications
Systems

1983

1979

1972

1979
Starts sale of local area
network (LAN) systems

1975
Develops Japan’s first online
point-of-sale (POS) system

10

1992
Launches sales of multiband
equipment for multiplexing ISDN
lines in Japan

1986Develops a personal loan collection
management system “CMS”
1985
Releases a desktop videoconference system

1983
Develops the personal credit
information inquiry system “MICS2.0”
Develops auto-call system

1975

1972
Founded2008
Develops the ITFOR-developed
Civic Administration Relationship
Service “CARS”

1992

Releases a high-speed
time-division multiplexing(TDM) system

2021
Commences sale of the AI-based
EDR service “CyCraft AIR” forprotecting against cyberattacks

2020
Develops and commences sale ofweb-based loan application
system “WELCOME”

2012

Our history is characterized by a journey alongside the regions
we serve. In pursuing our mission, we provide inspirationand meaningful experiences for our regional customers andcommunities in an ongoing effort to contribute to a joyful society.

Retail Systems

2020

2018
Develops the ITFOR Package Cloud
service “IPaC”
Develops and commences sale ofrobotic call technology

2017
Develops and commences sale ofthe cashless payment platform “iRITSpay”
Develops personal loan operation
support system “SCOPE”

2004
Develops Retail Information Technology
System for Strategic Management “RITS”
Develops the e-commerce site
construction package “ITFOReC”
2001
Develops an automatedhome loan approval system
2000
Goes public on the JASDAQ Securities Exchange
and changes name to ITFOR Inc.
Develops the total collection system “TCS”
1999
Initiates sale of digital voice logging system
Releases e-commerce system

11