User Guide
TOKYOKAIJOE

1. Coverage ・Insurance amountSpecial provisions on payment of medical treatment/repatriation
expenses (for foreign nationals visiting Japan)

10,000,000 JPY

This insurance product oﬀers coverage for medical expenses incurred due to injury or illness in Japan and for repatriation to the patient's
home country.

2. Information of person to be covered by the insurance

Coverage Period
Valid from the check-in time to 24:00 of the check-out date,or the departure time out of Japan.
Activation code for TOKIO MARINE Safety Information application:*****

3. How to use the services① Please contact us by phone at the following number:

Language
EnglishPlace

Front Desk
North or South Wing

※The “ Liability Period” inthis guide refers to the“ Coverage Period (PERIODOF INSURANCE) ” and the“ period from the time when
the procedures for entering
Japan are completed until
the time when theprocedures for departing
Japan are completed” .

Opening Hours
24 hours※Call charges Toll-free service may not be accessible from some mobile phones or other telephones, or from some hotels or otherlocations. Please note that, even if the service is accessible, call charges or service charges payable by the customer may be incurred.

② Please convey the following information to the operator.

●CUSTOMER NO. , POLICY NO. or CERTIFICATE NO. or INSURED'S NO.
●Full name ●Contact person and telephone number●Nature of accident, status of injury, symptoms of illness, etc. ●Other information requested by the staﬀ

4. Services oﬀered

The details of this service are subject to change or suspension without notice.
The service may take time to access or may be unavailable.

5. Using the TOKIO MARINE Safety Information application(Can be used only when the activation code for TOKIO MARINE Safety Information application is shown in 2 above.)■ Points to note in using services

a. Unavailability of service
We are unable to provide service*1 for illnesses, injuries, or accidents not covered under your overseas
travel insurance policy. The principal contingencies for which service*1 cannot be provided are the following:
Pre-existing illnesses or other illnesses incurred prior to the Liability Period
Medical treatment for pregnancy, childbirth, premature childbirth, miscarriage, illnesses arising from any of these,and infertility
Dental diseases
TOKYOKAIJOE
Injury due to suicidal behavior, criminal activity, or combat undertaken by the Insured PersonInjuries sustained in an accident when operating a vehicle while under the inﬂuence of alcohol or drugs
or without a proper license (repatriation expenses will still be covered if the Insured Person sustains injuries due toa sudden and unexpected external event during the Liability Period or if the Insured Person dies during the Liability Period.)
Service cannot be provided when the actual medical treatment expenses, repatriation expenses, etc., exceedthe policyʼs insurance beneﬁts or predetermined limits.
Tokio Marine Nichido is not obliged to conclude contracts to provide services it oﬀers, and may refuse to provide
service based on its decision. Even service already being provided may be suspended or terminated.
b. Areas where service is inaccessible
Please note that service may be inaccessible in mountainous areas, on remote islands, and other locations far-removed fromurban areas where means of communications and transport are unavailable.
c. Time needed until the start of service
Please note that extra time (or even extra days) may be needed until service can begin when communications/transportation
traﬃc is particularly heavy at the time a request is received or at the location from which it is submitted. Please also keep in mind
that waiting times may be long at some medical facilities.
d. Malpractice by medical facilities and traﬃc accidents
Please note that our Company cannot be held liable in any way for malpractice by medical facilities introduced by our Company
or for traﬃc accidents involving transportation arranged by our Company.
e. Expenses to be paid out-of-pocket by the customer
You will be required to pay out-of-pocket any medical treatment expenses, repatriation expenses, etc., incurred beyond thetotal amount or maximum limit of your policyʼs insurance beneﬁts.
Please be advised that: if it is determined that you are not eligible for insurance beneﬁts from overseas travel insurance after■The case where expenses, such as those for prescription drug, were paid in advance out of pocket.
Please email required information to the following address.
a. E-mail addressinfo rusutsu.co.jp
Notes:*Please write "Medical Support" at the beginning of e-mail title.
*E-mail written in English is onlyThank you for your cooperation.
b. Required information●Name of insured person (full name)●Your home address (including country) and phone number (including country code)●The date of injury or the date of ﬁrst visit to doctor in the case of illness ●Nature of accident, status of injury, symptoms of illness, etc.

●The principal contingencies for which insurance beneﬁts are not payable are as follows:・Injury due to willful or gross negligence on the part of the Policyholder, the Insured Person or the Entitled Beneﬁciary・Injury sustained while operating a vehicle under the inﬂuence of narcotics, etc.
・Whiplash, backache, and other injury for which there is no objective diagnosis
・Injury or onset of illness that occurred outside the Liability Periodetc.
・Items described in the above paragraph "a. Unavailability of service"※Points to note
・Insurance beneﬁts will be paid by bank transfer to your designated bank account; please note that payments cannot bemade in cash.
・The claim agent responsible for the area in which you reside will e-mail or telephone you on behalf of our Company.

■(Principal) documents needed to submit insurance claims※Notes:*1 Our Company will send you this form when
you contact us with an insurance claim.
*2 Please be sure to submit the medical
certiﬁcate*4 issued by the hospital if theinsurance claim exceeds 300,000 yen. In
certain circumstances, you may be asked tosubmit such a medical certiﬁcate for insurance
claims of 300,000 yen or less.
*3 Any period extending from before to after
12:00 midnight will be counted as two days
*4 Documentation conﬁrming that medical
treatment for an illness incurred during theLiability Period was started during the Liability
Period.