PRODUCT OVERVIEW

OpenText™ Notifications
Omnichannel delivery–get the right message to the right person at the right time

Omnichanneldelivery via asingle cloud
platformBusinesses are looking to engage with consumers inincreasingly diverse ways. The sheer number of siloedmessaging services deployed for email, SMS, push, voice
and fax can lead to confusion and disjointed communications
creating a poor customer experience. These siloed messaging

Enterprise-classscalability andsecurity
Rich insights
with operational
analytics
Assured email
and SMS delivery
with OpenText™
Exstream™

ecosystems increase costs, reduce reliability, complicate
analytics and require more training to harness disparate tools.
OpenText™ Notifications is a cloud-based omnichannel messaging platform thatdelivers messages through email, SMS, push, voice and fax. By bringing messaging
channels together into a single platform, businesses can deliver meaningful, timely
messages to customers based on their preferences.

Omnichannel delivery via a single cloud platform
While some customers prefer email, others may respond better to other forms ofcommunication. OpenText Notifications provides a set of APIs for sending andtracking messages to greatly simplify application integration. The service also
provides a single secure web-based portal to configure, manage and monitor
customer communications across all channels.

Email notifications
Email is the most widely used notification service, generating the highest ROI
compared to other channels. Notifications has a strong reputation in
the industry, offering both dedicated and shared IP addresses on its email
delivery platforms.
SMS notifications
SMS texts are opened almost immediately on receipt, making them a major asset inmarketing and engagement campaigns. Delivering SMS notifications for reminders,alerts, or product information can help drive conversations.
Push notifications
Push notifications are short, timely, one-way messages that pop up on a mobiledevice. App publishers use them to alert consumers to information that they have
opted in to receive. The popularity of brand specific phone apps and the minimal
cost impact of these communications to the consumer continues to drive theirgrowth.
Voice notifications
Voice notifications allow businesses to set up call campaigns that are as simple asbroadcast voice messages or as complex as transactional messages that collectdata, such as a promise to pay.
Fax notifications
Fax is ideal for important updates such as rate increases and customer
announcements where a legally-binding record of sending and receipt is required.

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OpenText Notifications

SMS
Push

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Enterprise-class resiliency, scalability and security
Trusted by many of the largest brands in the world, OpenText handles more than six
billion messages via its messaging platform every year. With 30 years of experience
serving the enterprise market, OpenText solutions are built to ensure secure andreliable transactions with failover and redundancy solutions that protect data andensure business continuity.
In addition to U.S. hosting, OpenText Notifications European data centers ensure
data sovereignty compliance with laws like GDPR. Additionally, security settings canbe used to keep information safe for easier compliance with privacy requirements.
Notifications also offers immediate document deletion and encrypted archiving.

Rich insights with operational analytics
Centralizing all messaging channels under a single solution dramatically simplifies
data availability for insightful analytics. Staff no longer have to check the emailsolution, then the SMS solution, the voice solution and finally the fax solution, pulling
all the numbers together to try to get a complete picture of your communications.
OpenText™ Notifications Analytics provides data intelligence and delivery trends
that help in achieving operational efficiencies and driving company profitability.
With a comprehensive view of system performance across channels, users canquickly and easily make data-driven decisions based on rea time and historicalperformance indicators.

Dashboard: A simple, intuitive interface provides users a quick-view summary andallows them to drill down into any one of the available reports.

Assured email and SMS delivery with OpenText™ Exstream™
Pre-built integrations between OpenText Exstream and Notifications offer
end-to-end document creation and delivery for targeted and personalized
messages. When these two products are combined, the result is the only Customer
Communications Management solution with out of the box failover capabilities,
minimizing the business risk of non-delivered email and SMS messages.
Assured message delivery means that email and SMS delivery status is reported
back to Exstream via Notifications, with the system automatically sending the failed
communication again through an alternate delivery method based on preferences
recorded in each customer record.

OpenText Notifications

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Critical tobusiness leaders

Critical to IT

FeatureDescription

Multiple channels ina single platform

Supports email, SMS, push, voice and fax via a single provider,with a common set of APIs and reporting tools

Email

Email delivery platform with scalable architecture to deliver highvolumes of email on both shared and dedicated IP ranges

SMS

Support for bi-directional SMS notifications

Push

Submit and track messages to individual users and groups of aniOS or Android app

Voice

Support for text to speech conversion in multiple languages
and pre-recorded audio files; user editable interactive scripts;
data collection

Fax

Secure, reliable fax receipt and delivery

Scalable messaging

Ability to deliver one to millions of customized messages

Operational analytics

Rich, visual representation of key metrics: messaging volume,
system performance and message deliverability

Messaging APIs

Modern REST APIs allow for integration with a wide
range of back-end systems including CRM and customer
communications tools.
Supports OAUTH 2.0, the industry-standard protocol forauthorization.

Compliance

Privacy settings as well as immediate document deletionand encrypted archiving

SecurityTwo-factor authentication and encryption both at restand in transit

Hosted in theOpenText CloudEnterprise-class uptime, global network for failovers
and 24X7 monitoring

Watch the video
OpenText Exstream andOpenText Notifications
Learn more

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

opentext.com/contact
Copyright © 2022 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 09/22 | 21363EN

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