EXECUTIVE BRIEF

Partnering for the Information Advantage
Professional Services—working together on your journey to success

3,000+ IM experts
100% productcertifiedconsultants
40,000+ delivered
engagements over
25 years
2,000+ Managed
Services customers

Organizations expect a lot from their information management (IM) solutions tosolve challenges and achieve business results. They require an exceptional user
experience, from systems that are always available at optimal performance, while
effectively securing information.
Implementing a successful IM solution has many challenges and different points ofrisk where a project can fail. Not all organizations want to maintain the necessary
in-house skills and expertise to plan, deliver and adopt a successful IM solution.
OpenText Professional Services engages customers to enable successful digitaltransformation by providing comprehensive services across all phases of theIM solutions lifecycle. These range from planning to implementation, through toadoption, operation and continuous improvement.
Plan strategically,execute tacticallyPlan for success• Business vision &EIM plan

Go live faster:

Maximize adop- Operate totiondelight

Build on success• Involve the• Communicate • Focus• Assess EIMbusiness&mobilize
on theadoption
and manage
business• Planning:implement,• Educate• Learn
scope for earlyexperience
adopt, operate
the team tolessons
benefits
build expert• Manage the& refine• Resource• Acceleratereadiness
application,plans,evolvefor success:using best
maximise&improve
project&center of• Business&• Business vision &• Involve the business &• Communicate &• Focus on the business• Assess IM adoption
practices&availability
IM planmanage scope for early
mobilize
experience
excellencesolutiongo• Foster
benefits• Learn lessons & refine
expert •tools• Planning: implement,Educate the team to• Manage the applicationplans; evolve & improve
livehypercare•
Benefitfrombuy-in&adopt, operate• accelerate using best
build expert readinessmaximize availability
practices & expert tools• Foster buy-in &•Leverage
EIM
improvedinnovation• Resource for success:• Business & solution• Benefit from improved
innovation
project & center of• Leverage IM experts
go-live hypercare
solutionexpertstogosolution
excellence
to go faster & reduce
reworkfaster &reduce
rework“We wanted a partnerwith real expertise andexperience ... and theOpenText Professional
Services team fit thebill perfectly. From ourfirst discussions, theirteam clearly understood
our business goals. TheOpenText team has been
great—they are reallycommitted to our success."
Greg GreeneIT advisor
Western Midstream

Read the full Success story

OpenText Professional Services offers the largest pool of OpenText IM product andsolution certified experts in the world. They bring market-leading field experience,
knowledge and innovative creativity from field experience spanning more than 25years and 40,000 engagements. The delivery teams are global and organized into
Centers of Excellence allowing the capability and flexibility to align with customer
engagement model requirements and preferences.
With over 2,000 Managed Services customers, OpenText Professional Services
also securely operates, monitors and optimizes IM solutions for organizations,providing customers flexibility and security with guaranteed service levels, as wellas predictable operating costs.
As the product vendor, OpenText delivers as one team! Professional Services has
unparalleled access to Customer Support and Product Engineering experts andhave strong relationships with stakeholders and experts in those organizations.
This comes from a mutual accountability to both a customer's success, and theirsatisfaction with OpenText products and deployed solutions. Customers benefit
from this one-team accountability and innovative problem-solving commitment.
Contact OpenText Professional Services to see how they can optimize your IM
digital transformation.

We’re with you throughout the journeyPlan for success• IM strategy advice for: build, adopt,operate• Project planning for IM specifics• Inform your IM center of excellence
program“[OpenText ProfessionalServices] expertise andexperience … has beeninvaluable to us.”

Go live faster• Certified experts: build & adopt• Efficiency: expert, operation in-project• Package/tools, reusable IP• Largest global IM teamJonathan Ruffin
Senior Application Developer,
PJM Interconnection

Maximize adoption• IM communications & launchreadiness• Training, certification, coaching &support• Experts to operate, coach & support

Read the full Success story

Operate to delight• Managed Services• Operations assistance• Solution diagnostic, performancetuning, upgrade, enhance, integrate,migrate, digitization, etc.

Build on successYour IM business partner
We do this all the time
We can help you too• Adoption assessment & support• Managed service optimization• IM strategy advice to refine plans &establish IM center of excellence &innovation

About OpenText
Learn more
Professional Services »Consulting Services »Managed Services »Learning Services »OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• X (formerly Twitter) | LinkedIn

Professional Services blogs »opentext.com/contact
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