EXECUTIVE BRIEF

Extended ECM Platform
Development Integrations
Integrating Content Services into business applications to accelerate
processes, expand insights, and fuel operations is easier than you may think,with customizable development solutions to fit your needs.

Enhance current leadsystem capabilities
and leverage existing
IT investments toproduce betterbusiness outcomes
Maximize process
and operational
efficiencies
through automatedidentification,
classification, analysis
and distributionof information
Improve productivity
and user experienceswith seamless instantaccess to information
for improved
employee insights
Provide better
information governanceand control of content
of across theentire organization
Minimize development
cycles to free up IT
resources for higherlevel strategic purposes

OpenText Extended ECM Platform developer tools enable
content services integrations to any business application—
providing a simple path to bridging siloes, automatingprocesses and enabling better use of information.
As people and processes become increasingly dependent on accessing and using
digital content from across the enterprise, isolated siloes of unmanaged content
and data—associated with either legacy systems or mission-critical applications—
are no longer justifiable. The information stored within has tremendous value; easy
access to it can make workers more efficient and enable better decisions. It also
has risk; in many organizations, most of their enterprise information sits ungovernedor unused in these repositories.
However this need to recognize the full value and risk of the information housedin active or legacy systems often poses integration and compatibility challenges.
These individual systems were generally not designed or configured to act asa link in an interconnected content management chain. Undertaking one-off
customization projects to connect these systems requires resources that may noteven exist within any given organization.
In the age of digital information immediacy, agility and consumerized experiences,that’s no longer enough to stay connected and competitive.
Integration of previously isolated stores of information into a centralized content
management framework is the key to unlocking its value, and content integration
opens the door for the automated analysis and classification of this siloedinformation. It facilitates the automatic application of centrally defined lifecycle
management and governance rules. It creates context for the content and data byconnecting it to relevant information drawn from other relevant sources, and allows
that information to enter workflows and be seamlessly surfaced to those users whocan readily consume it.

Content services platforms and applications were originally conceptualized to solve
this problem. By simplifying integration to any lead application, they extend thereach of an organization’s investment in its central content management software
into information repositories related to lead business systems.
Integrating information at this level helps an organization truly understand how tooptimize its supply chain, develop successful products, optimize asset performanceand best engage with employees and customers. How organizations analyze,connect and use information produced by the lead systems they use every day,such as CRM, ERP and HCM, is what will set them apart from the competition in anera where information is the ultimate currency.
Connecting critical business content to lead applications processes, and having
a digital framework for a business workspace that represents a meaningfulentity (object) in an organization digitally is key to this solution’s success - e.g. acustomer, a sales opportunity, a project, a part, or even a community of people
with common interests. A workspace is a folder that provides insight from data,content, people, and tasks pulling it all together in one place. Users of the leadbusiness application can access relevant content items seamlessly in the businessworkspace without leaving the business application UI.
Not all lead applications driving processes across the enterprise are createdequally, though. Some, such as Salesforce, SAP, and Microsoft, are pervasive
enough that out-of-the-box integration solutions are essentially plug-and-play.
Others, often highly specialized to perform specific tasks or legacy systems,
invoke cost-effectiveness discussions when it comes to integration—eventhough the information they contain has value and risk that must be addressed.
The OpenText Extended ECM Platform pioneered the concept of extending content
management best practices into the industry-standard lead applications thatdrive business processes. We’ve built on that expertise to provide a class-leading,flexible development approach—providing tools, APIs and templates needed tocreate customized integrations to virtually ANY application. Our developer tools
hugely simplify the integration process for even the most obscure software, fully
integrating it to introduce the content and data within into a cross-enterprise
information management program.
ManualBatch
Event

Create Business Workspace
Synchronize Business Data
Synchronize Business Relationships

SPI

Lead
Business Application

UI
Integration Widgets

Synchronize Users & Roles
Move Documents into Workspaces
Link Workspace to Business Object

APIBusinessObject

BusinessWorkspace

Extended ECM
Platform

Link Workspace to Business Object
Embed User Interface

Extended ECM
Business User Interface

Extended ECM integration architecture

Extended ECM Platform Development Integrations

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Product Executive Brief
Blog

Providing standardized APIs makes it easy to deliver custom content-centric
solutions and application connectivity. OpenText Extended ECM Platform is highly
extensible through configuration and customization. There are several powerfuldeveloper tools that allow for easy customization of the platform to meet thespecific needs of each implementation. Designed to create scalable enterprisesolutions, our developer tools enable rapid development and deployment ofcustomizations to enable integrations with OpenText Extended ECM and yourenterprise applications. Whatever the integration or application, you need toenhance and extend your information environment. These tools provide simple,
secure and easily upgradable developer access points.
• Access and manipulate Extended ECM components including document
management objects, user and group objects, attributes, workflow objects andsearch functionality• Create applications and components that manipulate ECM data in a distributed
environment and extend these to bring together structured and unstructured dataand processes together• Customize user experiences to provide dashboards, visual and role-based views
and specific UI enhancements that maximum ease of use

An open and simplified Developer Toolkit for businessapplication integration
Content Web Services (CWS) and Content Server REST API are foundational
programmatic interfaces to Extended ECM that allow you to write programs thatinteract with data in the content repository. With the Extended ECM API, thebusiness application does not just send technical data, but directly sends criticalbusiness data and requests the creation of a business workspaces, and the samemechanism works to update attributes for an existing business workspace. It iscomplemented by the Extended ECM Service Provider Interface (SPI) for providing
feedback to the business application.

The support you need to build integrations that accelerate
time-to-value
OpenText Platform and Developer Extensions has a community for developers
to share code samples, best practices, API documentation, and guidance. Thecommunity is accessible for registered customers and partners. OpenText has
had success in many different industries through our Professional Services team,developing solutions to bridge business processes and content management
together in highly varied use cases and regulatory environments.
The Extended ECM Platform offers organizations a flexible integration totransparently combine OpenText™ content services with lead applications, allowingfor seamless information flow across the enterprise. Available in out-of-the-boxsolutions for leading business applications, such as SAP®, Oracle® E-Business Suite,
Salesforce® and Microsoft® Office 365®, Extended ECM also comes with the tools
and APIs needed to create custom integrations to just about any lead system.

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

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