Patient Handbook
Outpatient Clinic &Hospital Admission Information
Hospitalization Guide

National University Corporation

Shiga University of Medical Science Hospital
SHIG A U N I V ER SI T Y OF M E DIC A L SCIENCE HOSPI TA L

Hospitalization Guide

Outpatient Department Information
First-Time Patients

Outpatient Information
First-Time Patients■ Patients without a referral letter are charged a first-time visit fee.
Shiga University of Medical Science Hospital is designated as an advanced treatment hospital.
Advanced treatment hospitals are institutions regulated under the Medical Care Act and tasked toprovide advanced medical care to patients referred by other medical institutions in the region or
patients in the acute phase of illness.
▶ We prioritize hospital referrals. Wait times for patients without a referral letter from another hospital●
may be longer.
▶ Patients without a referral letter are charged a Sentei Ryoyohi (fee for initial visit) of ¥11,000 in●
addition to any other medical consultation fees. (Medical and dental treatment are consideredseparately under the Health Insurance Act. Therefore, if you visit both, you will be charged ¥11,000
for each.)▶ As a university hospital, we are designed to contribute to the local healthcare system, while sharing●roles and functions and cooperating with primary and specialized hospitals and clinics in the region.
Our specific role is to provide care to patients who require advanced medical treatment or who arein the acute phase of illness. Patients recovering from surgical procedures and patients being seenat this facility specifically for supervised administration of drug therapy are expected to return to theirprimary hospital or clinic near their home for continuing care.

■ Procedures(1) Reception
Patients with a referral letter▶ Fill out and submit the patient registration form with your health insurance card, relevant care●vouchers, and a referral letter at the Patient Support Center (No. 11).
▶ You will receive a Patient ID Card. The Patient ID Card is permanent and valid for consultation and●care at all hospital departments.

Patients without a referral letter▶ Fill out and submit the patient registration form with your health insurance card and other medical●care vouchers at the New Patient Reception Counter (No. 3).
▶ You will receive a Patient ID Card. The Patient ID Card is permanent and valid for consultation and●care at all hospital departments.
▶ If you do not know which clinical department you should visit, please inquire with reception counter●
staff. A nurse or a primary care physician will provide you with the necessary information.
▶ Please present your health insurance card on your first visit of the month.
●▶ If you are seeking treatment for injuries incurred in a traffic or occupational accident, please inform●the General Information Counter staff upon arrival.

1

Hospitalization Guide(2) Medical Consultations & Tests(3) Calculation of Medical Consultation Fees
▶ After your consultation, tests and treatment, please present the green bag you have received to the●Cashier (No. 5) on the 1st floor.

For patients required to submit fees for services

For patients exempt from payment
and who are not receiving in-hospital prescriptions

You will receive a numbered ticket for the payment.
▼

Outpatient Department Information
First-Time Patients▶ Present your Patient ID Card to the reception counter of the clinical department you are visiting.
●▶ To ensure that you are seen by the appropriate specialist, the order in which you are called may vary●depending on your condition.
▶
●Staff at each clinical department will guide you to medical consultation, tests, and treatment.

▼

You are free to leave. Please take care.

Payment(4) Payment▶ When your bill has been prepared, the number on your ticket will be displayed on the board.
●▶ Please pay at the Payment Counter (No. 6) or at the automatic payment machine.
●*After business hours (5:15 pm – 8:30 am), and on Saturdays, Sundays, and national holidays, you
can make payments at the After-hour Reception Counter.
▶ If your number is displayed in red, payment via the automatic payment machine is not possible.
●▶ We accept payment by credit card.
●(The automatic payment machine also accepts cash cards and debit cards.)
The following credit cards are accepted for payment at the automatic payment machine.
◉VISA/ MasterCard/ JCB/ American Express/ DC/Saison etc.
Please note:◉Only lump-sum payment is accepted when paying by credit card.
◉Please verify the credit limit before using the card.
(Please contact your card company for details.)(Contact information about the payment)◉Medical Service Division Fee Collection TEL: 077-548-2510 (Weekdays: 8:30 am – 5:15 pm)▶
●Patients receiving medication at the hospital will receive a prescription ticket with their individual
receipt. (Patients exempt from payment will receive the prescription ticket only.)(5) Prescriptions▶ As a general rule, we issue prescriptions for pickup at a pharmacy outside the hospital.
●

When picking up prescribed medications ata pharmacy outside the hospital

When picking up prescribed
medications dispensed at the hospital

We issue outside pharmacy prescriptions.

Your prescription ticket number isdisplayed on the board at the hospital pharmacy.

▼

Please inform staff at the FAX Service for
Outpatient Pharmacies (No. 8) of the name of thepharmacy where you would like to have yourprescription filled. Our staff will send yourprescription to the pharmacy of your choice via FAX(free of charge). * Weekdays: 9:00 am – 5:00 pm▼

Present your prescription ticket at the Prescription
Counter (No. 7) to pick up your medications.

You are free to leave. Please take care.

2Floor Map
1F

LegendRestroom

StairsElevator

16

Patient Consultation Counter
Medical Oncology

11 Patient Support Center

B

Volunteer Office

Hospitalization Support RoomC

Gastroenterology & Hematology

12Emergency, General Medicine & Primary Care

Gastrointestinal Surgery &Breast・Pediatric・General Surgery

14

Division of Infectious Diseases

15

Inflammatory Bowel Disease Center

13

Neurologic Diseases Center

Neurosurgery/
13 (Neurology/Psychiatry/
Sleep Disorders Center)

A

14 Oral and Mexillofacial Surgery
Radiology & Radiation Treatment(Outpatient Department of
15 Urology
Prostatic Cancer Brachytherapy)

Center for Clinical Research and

16 Advanced Medicine

Light Court Awaumi

MRI

A Department of Radiology Service

B Nuclear Medicine

8 7Disaster Control Center

11

Emergencyof General Medicine/C Department
Primary Care

Follow-up-visit
Registration Machine

Ticket Counter
D Parking(Reception Counter for Nights/ Holidays)

D

Maternal Nursing Room2

Hospital Admission
Reception

10
9

6
5
4
3
2

- Reception and consultations regarding hospital admission

3

First-visit Patient
Reception- Reception for first-visit patients without a letter of referral- Patient Consultation Service

Dry Cleaner

4

Follow-up-visit
Patient Reception- Reception for patients with a Patient ID Card
(Including those who are visiting the department for the first time)- Patients who have forgotten to bring their Patient ID Card should
obtain a One-Day Patient ID Card.

Barber5

Fee Settlement- Settlement of outpatient consultation fees

Inpatient StoreFoundation Office6

Cashier- Payment of outpatient consultation fees and hospital admission fees

ATM

7

Pharmacy [Limited]- In-hospital prescribed medication counter- Prescription consultations- Consultations regarding medications

8

Fax Service for
Outpatient Pharmacies- Medications can be provided for up to four days, including Sundays
and national holidays.

9

Information Counter for- Information on practical training for students is provided and the consent form
Clinical Clerkshipcan be fiIled out and submitted here.
Comprehensive Consent Form

Vending Machines & Water Fountain
Brochure Rack
Eating Area
Public Telephone3

Outpatient Consultation
Schedule Board

General Information

Hospital Library

Post Office

Windbreak Room

Entrance

Café & Waiting Hall

Convenience StoreCT

12

Central
I.V. Room

Admission
10 Hospital
Guide Video Counter- Hospital Admission Guide is provided.

2F

28

21 Pediatrics

27

28

Diabetology, Endocrinology and Metabolism

22 Nephrology

Lifestyle Related Disorders Center

27
G

26
25

23

Cardiovascular Surgery

23 Respiratory Medicine / Respiratory

Rest Square

Heart Rhythm Center

Follow-up-visit
Registration Machine

24

Cardiovascular Medicine

Aortic Center, Shiga University of
Medical ScienceF

24 Urology
25 Dermatology
Orthopaedic Surgery

26 Physical Medicine andRehabilitation

22

Rehabilitation Section

27 Plastic and Reconstructive

29

21

Surgery

3F
31

28

OtorhinoIaryngoIogy • Headand Neck Surgery

Maternal and Fetal Medicine

29 Hematology

Reproductive Medicine

F

32 Female Pelvic Surgery and
33 Ophthalmology

4F

Anesthesiology

34 Pain Management Clinic

ICU

J

Blood Purification

33

34

G Blood Service Center

41-2 Cancer Center (Chemotherapy Room)

H Central Surgical Unit
J

Central Clinical Laboratory

41-1 Endoscopy (Endoscopy procedureRoom)Interdisciplinary Pain Management
CenterI

Special Outpatient Clinic
Nutrition Counseling
Sleep Disorders Center
Genomic Medicine Counseling RoomH

4D Ward
4C Ward

I

33
32
31

41-2

Light
Court

41-1
4

Hospitalization Guide

Outpatient Information
For follow-up patients■ Sentei Ryoyohi (fees charged for a first visit without a referral letter)▶ Patients without a referral letter whose last visit to the hospital was more than three months prior●
may be charged a ¥11,000 first-time patient fee (Sentei Ryoyohi).
▶
●If you visit our hospital again of your own free will even after we suggest preparing a referral letter toanother hospital (with less than 200 general beds) or clinic, you will be charged Sentei Ryoyohi of¥3,300.

Outpatient Department Information
For follow-up patients■ Procedures(1) Reception
Patients with a referral letter▶ Submit your Patient ID Card, health insurance card, relevant care vouchers, and a referral letter at●
the Patient Support Center (No. 11).

Patients without a referral letter▶ If you have already made an appointment, please check-in using the follow-up-visit registration●
machine.
▶
● If you fall under one of the categories listed below, please take a numbered ticket from theregistration machine at the Follow-up-visit Reception Counter (No. 4) and wait for your number tobe called.

▶ Patients visiting the department for the first time

▶ Patients with an appointment card that does not have a specific date
▶ Patients without an appointment card

▶ Patients whose health insurance card, address, name, etc. have changed▶ Patients who have forgotten to bring their Patient ID Card

●If you do not know which clinical department you should visit, please inquire with reception counter
staff. A nurse or a primary care physician will provide you with the necessary information.
▶ Please present your health insurance card on your first visit of the month.
●(If you check-in with the follow-up-visit registration machine, please present your health insurance
card at the reception counter of the clinical department you are visiting.)▶ If you are seeking treatment for injuries incurred in a traffic or occupational accident, please inform●the General information staff upon arrival.
▶

5

Hospitalization Guide(2) Medical Consultations & Tests▶ Present your Patient ID Card to the reception counter of the clinical department you are visiting.
●▶ To ensure that you are seen by the appropriate specialist, the order in which you are called may vary●depending on your condition.
▶
●Staff at each clinical department will guide you to medical consultation, tests, and treatment.

(3) Calculation of Medical Consultation Fees
▶ After your consultation, tests and treatment, please present the green bag you have received to the●Fee Settlement Counter (No. 5) on the 1st floor.

For patients required to submit fees for services

For patients exempt from payment
and who are not receiving in-hospital prescriptions

You will receive a numbered ticket for the payment.
▼▼

You are free to leave. Please take care.

Payment(4) Payment

Outpatient Department Information
For follow-up patients▶ When your bill has been prepared, the number on your ticket will be displayed on the board.
●▶ Please pay at Payment Counter (No. 6) or at the automatic payment machine.
●*After business hours (5:15 pm – 8:30 am), and on Saturdays, Sundays, and national holidays, you
can make payments at the After-hour Reception Counter.
▶ If your number is displayed in red, payment via the automatic payment machine is not possible.
●▶ We accept payment by credit card.
●(The automatic payment machine also accepts cash cards and debit cards.)
The following credit cards are accepted for payment at the automatic payment machine.
◉VISA/ Master/ JCB/ American Express/ DC/Saison etc.
Please note:◉Only lump-sum payment is accepted when paying by credit card.
◉Please verify the credit limit before using the card.
(Please contact your card company for details.)(Contact information about the payment)◉Medical Service Division Fee Collection TEL: 077-548-2510 (Weekdays: 8:30 am – 5:15 pm)▶
●Patients receiving medication at the hospital will receive a prescription ticket with their individual
receipt. (Patients exempt from payment will receive the ticket for prescription medications only.)(5) Prescriptions▶ As a general rule, we issue prescriptions for pickup at a pharmacy outside the hospital.
●

When picking up prescribed medications ata pharmacy outside the hospital

When picking up prescribed
medications dispensed at the hospital

We issue outside pharmacy prescriptions.

Your prescription ticket number isdisplayed on the board at the hospital pharmacy.

▼

Please inform staff at the FAX Service for
Outpatient Pharmacies (No. 8) of the name of thepharmacy where you would like to have yourprescription filled. Our staff will send yourprescription to the pharmacy of your choice via FAX(free of charge). * Weekdays: 9:00 am – 5:00 pm▼

Present your prescription ticket at the Prescription
Counter (No. 7) to pick up your medications.

You are free to leave. Please take care.

6

Hospitalization Guide

Health Insurance Card▶
●
If you do not know which clinical department you should visit, pleaseinquire with the reception counter (No. 11) staff.
▶
●
Please present your health insurance card on your first visit of the month.

(If you check-in with the follow-up-visit registration machine, please present your health insurance
card at the reception counter of the clinical department you are visiting.)● If you are seeking treatment for injuries incurred in a traffic or occupational▶

accident, please inform the General Reception Counter staff upon arrival.

Parking
Parking Rates▶
●
Please go to the Patient Parking Ticket Counter near the Entrance on the

1st floor for validated parking.

・Present your parking ticket with your receipt or other documents from your visit to the hospital.

・If you qualify for a payment waiver and have no receipts or other documents, please inform theFee Settlement Counter (No. 5) staff.

● If you are hospitalized, please see the Hospital Admission Reception (No. 2)▶

staff about parking.

・We ask you not to use hospital parking while you are hospitalized. Use of parking duringhospitalization is charged.

If you use a wheelchair or have difficulty walking, please see Hospital Admission
Reception (No. 2) next to the Entrance for permission to use disabled parking.
Because the parking lot is often extremely crowded, we ask that you use
public transportation whenever possible.

7Hospitalization Guide

Hospital Admission Information■ Procedures(1) Telephone Contact by Our Hospital▶ If you have already made an appointment for hospital admission, we will inform you of the date and●time of admission after evaluating urgency, bed availability, date of surgery, and other importantmatters.

(2) Hospital Admission Reception▶ On the day of admission, please come to Hospital Admission Reception Counter (No. 2) on the 1 st●

floor by the scheduled time.
▶ If you anticipate being late, please contact the hospital ward.
●▶ Please make sure that you bring the following items for hospital admission.
●▶ Hospital Admission Certificate▶ Patient Gown Rental Receipt▶ Patient ID Card
▶ Name seal (Inkan)▶ Health Insurance Card (Your Publicly-funded Healthcare Certificate if you have one.)▶ Visitor information sheet and Consent for release of medical information to the third party (family, etc.)▶ Self-assessment regarding hospital admission▶ Certification of Eligibility for Fee Cap (Only eligible patients)▶ Medical certificate to be submitted to your insurance company (If applicable)▶ All the medications you currently take (bring your medication record booklet and instructions).

●Please notify our staff if you are in the process of applying for publicly-funded healthcare [Services
and Support for Persons with Disabilities (Fostering/ Rehabilitation)].
▶ If you are being hospitalized because of a traffic or occupational accident, please notify our staff in●advance because special procedures are required.

(3) Hospital Ward
▶ After completing procedures for hospital admission, proceed to the ward you are being admitted to.
●

A nurse will provide an orientation (regarding your hospital stay, the facilities, etc.).

Hospital Admission Information▶ Certificate of discharge from other hospitals (If applicable)▶

●Please use a cart (located on the right side of the hospital entrance) to carry your luggage.
▶

Please return the cart for other patients.

8

Hospitalization Guide■ Discharge Procedures▶ The director of the department, the head of the ward, and your physician will determine when you●

are ready for discharge from the hospital.
▶ A nurse or a ward clerk will inform you of the discharge procedures.
●▶ The ward clerk will provide you with your bill. Please pay at the automatic payment machine located●at the General Reception Counter on the 1st floor or at the Payment Counter (No. 6).
●After completing payment, please go to the staff station for your Patient ID Card . Upon receiving▶

the Card, you are free to leave the hospital.
▶ Check-out time is 10:00 am.
●

MEMO

Hospital Admission Information
9

Hospitalization Guide

MEMO

10

National University Corporation

Shiga University of Medical Science Hospital
Seta-Tsukinowa-cho, Otsu City, 520-2192, Japan TEL: 077-548-2111 (Main)
Official website http://www.shiga-med.ac.jp/hospital/

Created in 2022.11