SERVICE OVERVIEW

Upgrade Assessment FasTrak
Planning for success with experts from the product vendor. Manage risk andaccess business value opportunities by establishing an upgrade plan.

Reduce risk
Experts and bestpractices from thesoftware vendor

Organizations run businesses on OpenText. When planning

Opportunity
Understandhow to leverage
the upgrade forbusiness value

Reduce risk - experts and best practices from thesoftware vendor

Visibility
Understand all
aspects of theupgrade plan
Vendor services
Work with thevendor to ensure
peace of mind

to take advantage of the latest innovations from OpenText,experienced experts are here to ensure a smooth upgrade.
OpenText’s Upgrade Assessment fast tracks the upgrade path, bringing clarity tothe path forward highlighting opportunities and risks, and how to address both.

Organizations can benefit from OpenText’s extensive experience upgrading
customer environments in both on-premises and public cloud platforms.
The upgrade assessment brings OpenText’s expertise and experience together
with the customer’s own experts to review systems and dependencies with otherleading applications such as SAP or Office365. This pooled knowledge positionsthe development of an optimal upgrade path tailored for individual business, IT,
and risk profiles.

Understand how to leverage the upgrade for business value
The team provides briefings about new capabilities – is able to replacecustomizations in some cases – and how to leverage cloud technology such ascontainerization, modern storage options, and cloud services.

Visibility – understand all aspects of the upgrade plan
SERVICE FEATURES• Stakeholder &expert workshops• Current-state analysis• Cataloguing customizations
and integrations• Workloads and capacity
plan review• Architecture design• Upgrade plan preparation• Stakeholder briefing• Duration: less than 10 days
Learn more
Blog: 10 reasons toupgrade Extended ECM

OpenText Consultants provide a recommended upgrade path accounting for all
dependencies and strategies within the customer’s environment and IT ecosystem.
This includes but not limited to assessing workloads, authentication, security,scaling, deployment strategies customizations, integrations, and user interface
considerations such as the OpenText Smart View.
IT strategies, along with anticipated platform alignment to businessworkloads are reviewed and incorporated into the plan as part of target
architecture recommendations.

Plan an upgrade with confidence from the product vendor
Organizations demand business results. OpenText does this all the time and canhelp organizations with their upgrade planning too.
The team have the knowledge and experience to do it right the first time.
Intellectual property developed over decades of engagements means methods andtools for efficiency. Combine this with a global team for effective time-zone usage,
the project can be accelerated and the risk profile reduced.
Benefit from OpenText’s experience, expertise and innovative problem solving
implementing, deploying, and managing OpenText EIM solutions. As the productvendor, OpenText delivers as one team. Professional Services (PS) has unparalleledaccess to OpenText’s Customer Support, Product Engineering, and Cloud teams
who share mutual accountability to customer success and satisfaction relating toproducts and services. PS is a global organization with over 3,000 staff.

and Content Suite »Blog: 10 reasons toupgrade Documentum »Blog: why upgradefrom Webtop toDocumentum D2? »Related services• Upgrade services – experts with tools to execute the upgrade• Migrate to modernize – services to move systems into the cloud• User Adoption and Change Management advisory services• Training (instructor led via remote or in-person, or self-paced)• Managed Services: fully managed or assistive services

Maximizing solution
adoption »Operate to delight withManaged Services »To talk to an expert aboutOpenText solutions andservices, please contact

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

ProfServices@opentext.com
or visit www.opentext.com/services.

opentext.com/contact
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