Product Flyer

ITSM SaaS Solution Meets
Cloud Security Requirementsfor U.S. Federal Agencies
SMAX SaaS, the OpenText IT Service Management (ITSM) solution, is now available at moderate impact level for the U.S. Federal
Risk and Authorization Management Program (FedRamp®). SMAX
helps organizations deliver modern IT services, increase IT productivity, and decrease risks and costs.
ITSM SaaS for FedRamp® at a Glance:+ Managed by a dedicated U.S.-based OpenText
SaaS operations team.
+ Available at moderate impact level.
+ Enables fast implementation with codelessconfigurations.

OpenText™ offers a comprehensive portfolio ofSaaS tools and solutions to help governmentorganizations thrive in the cloud. SaaS support
includes onboarding, 24x7 expert technicalsupport, coordinated upgrades and patching,and 99.9% availability.

+ Offers flexible license options.
+ Includes native CMDB and add-on license fordiscovery—on cloud or off.

Using ITSM best practices and capabilities,
SMAX SaaS streamlines and automates service requests, support, and workflows across IT
and non-IT functions—including HR, facilities,finance, and customer service and support.

Capabilities and Features
SMAX SaaS for U.S. federal agencies comeswith comprehensive capabilities that include:■ Service portal. Empowers users toopen requests, get answers, and resolve
issues from a personalized self-service
portal. It provides a unified experience
across IT and non-IT requests.
■ Studio. Enables process owners toconfigure and build codeless apps.
■ ITIL-certified out-of-the-box processes.

Offers customizable best-practiceThe SaaS offering adheres to the highest security
standards and is available at moderate impact level—
it is FIPS compliant and ISO27001:2013, ISO27034-1,and SOC 2 certified. SaaS operations, including monthly
patching and business continuity and disaster recovery
plans, are managed by a dedicated U.S.-based OpenText
team. Data sovereignty is maintained in the U.S.

templates for incident, problem, change,release, configuration, knowledge,service request, service-level, survey,vendor, service catalog, and service
portfolio management.
■ Native CMDB. Keeps track of services andinvolved configuration items for incomingchanges, incidents, and requests.
■ Built-in AI and analytics. Boostsproductivity with virtual agents, knowledge
articles, suggested solutions, and predictive
change-risk analytics.
■ IT Asset Management (ITAM). Optimizes

the value of your IT hardware assets
through their lifecycles. Manage all aspectsof your hardware, from procurement todisposal, with a single tool. By having fullvisibility of your hardware, you can avoid
unnecessary spend and make the mostof your IT budget.

Value and Flexibility
SMAX SaaS for U.S. federal agencies is a secure, flexible solution that delivers quick timeto value:■ Secure FedRAMP® Ready hosting.

The SaaS offering adheres to the highest
security standards and is available at261-000184-004 | O | 09/23 | © 2023 Open Text

moderate impact level—it is FIPS compliant
and ISO27001:2013, ISO27034-1, and
SOC 2 certified. SaaS operations, including
monthly patching and business continuity
and disaster recovery plans, are managed
by a dedicated U.S.-based OpenText team.
Data sovereignty is maintained in the U.S.
■ Codeless configurations. Configure

automations without writing any code.
■ Discovery. Take advantage of discovery

capabilities with an add-on license. Agentbased or agentless discovery reveals
all services and their dependencies—on prem and in cloud—and automaticallyintegrates with SMAX.
■ Unit-based licenses. Allocate units toeither concurrent or named users, andchange allocations at any time during theSaaS subscription period. This level oflicensing flexibility is difficult to findanywhere else.
Learn more at
www.microfocus.com/smax
www.microfocus.com/opentext

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