SERVICE OVERVIEW

Adoption Strategy Development FasTrak
Maximize user adoption, satisfaction, productivity and return on investment

Achieves rapid
acceptance ofnew applications

Experienced IT and business managers know: User adoption
is the most critical success factor for gaining value froman investment in new application technology. When anorganization deploys significant resources to implement a newSupports change
management
initiatives

solution, rapid acceptance can only be secured if and whenend users are willing and capable to work with the new tools.
The success of the application is measured by the number ofemployees effectively using the system.

Accelerates andsecures ROI whenintroducing
new applications
Significantly
reducesgo-live efforts

Adapting to new technology means changing people’s behavior and making
collaboration and information management integral to the way they work.
Traditional deployment approaches lack this focus and will not overcome adoption
challenges, such as reluctant users and evolving processes.
The OpenText Adoption Strategy Development FasTrak helps close the gap between
technology and people. As part of this modular package, OpenText Professional
Services profiles user groups, identifies learning objectives, considers behavioral
aspects and develops a holistic plan for maximizing user adoption. It provides
customers with:• An adoption strategy, including:• A readiness assessment with prioritized areas of focus, such as processes anduser groups.
• An organization description (roles, tasks) for user support in plan-build-run.
• KPI descriptions for measuring effective application usage (indirect) or user
skill (direct).
• A project plan, encompassing training, adoption measures, user skill assessment/
timing and a communication plan.

OpenText is the market
leader in Enterprise
Information Management(EIM) solutions. With
more than 25 years ofexperience working
with customers using
highly integrated EIM
solutions running key
business applications,
OpenText ensures users
are successful intheir adoption.
For more information
User Adoption Services
FasTrak Solutions
Email: training@opentext.com• A comprehensive enablement plan and support concept for support systems
and education content.
• Initial training of up to three days for key project personnel.
With the FasTrak package, organizations can execute planned measures andmonitor adoption progress, set key performance indicators and gather metrics andreports on change management. This allows them to take advantage of the process
and business gains that OpenText solutions offer and increase their ROI, including:• Improving regulatory compliance.
• Facilitating the onboarding of new employees.
• Notifying end users of procedural changes.
• Tracking assessments for analysis.
• Supporting learning with project-related materials, such as policies, process flows
and risk management procedures.
• Increasing productivity and satisfaction.
• Reducing employee time to competency.
• Improving management visibility into organizational readiness.
The package also helps increase user adoption by aligning adoption efforts to theobjectives and phases of the overall Enterprise Information Management (EIM)
program. It provides executive sponsors, managers, users and administrators withthe business context and benefits of the application (strategic) and clear learning
paths beyond set-up and deployment to business units (tactical). It also boosts user
satisfaction by helping determine what users need to excite, inspire or nudge them tomake EIM a daily habit.
Professional Services has deep experience supporting change management
challenges arising from introducing new technology. OpenText practitioners areProsci certified general change management experts who help drive successful
adoption by maximizing new application acceptance and knowledge.

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

opentext.com/contact
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • (29.06.21)18621.EN

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