Data Sheet

IDOL
Unified text analytics, speech analytics and video analytics
IDOL at a Glance:■ Harness virtually any data: With connectors

Dataenrichment
Cloud
AdvancedenterprisesearchKnowledge
discoveryfor 150+ sources and support for over 1000
data types, you can access virtually any data
inside and outside your firewall, and index
data without relocation or disruption.

■ Unified text analytics, speech analytics and

OpenText
IDOL

Diversedata sourcesEnterprise

Figure 1. Typical use cases for IDOL

OpenText™ IDOL provides unified text analytics, speech analytics and video analytics withsupport for over 1000 data formats. It enables
out-of-the-box access to 150 data repositories behind and beyond your firewall, (for example, Documentum, Dropbox, and such) as wellas indexes data without relocation and disruption. Built on proven world-class technology
and innovations such as machine learningand deep neural networks, IDOL unlocks hidden insights by revealing trends, patterns, andrelationships. With IDOL, you gain an in-depth
understanding of user profiles and actions topersonalize knowledge delivery. In information
search and knowledge discovery, IDOL natural
language question answering transforms theend-user experience. It enables simple andcontextually relevant dialogues between humans and machines.
With modular offerings of hundreds of advanced analytics functions, as well as an open

■ Enterprise grade security: Make sure the rightdata gets to the right people. Preserve and stay
up-to-date on security entitlements withoutcompromising performance by using strong
data access protection.

Rich media
analytics

Product Highlights

video analytics: Get the actionable insights by
unlocking patterns, trends, and relationships
across siloed unstructured data repositories
by using the latest innovations in machinelearning and Deep Neural Networks.

and scalable architecture for easy embedding
and third-party integration, IDOL lends itself
to supporting diverse use cases spanning abroad spectrum of industries.
Protecting confidentiality within an organization is critical to effective operations. IDOL
mapped security enables preservation of security entitlements. Synchronized updates ofsuch entitlements enable users to access theright information while simultaneously safeguarding sensitive data.

Key Benefits
Understand and Act on Human Data
Data enrichment is about augmentation withother relevant data, such as metadata. For
example, IDOL can extract company names
from tweets, associate the tweets with theextracted names, and make the tweets filterable by company name.

Data Sheet
IDOL

Advanced enterprise search is about providing enterprise search results based upon
relevant concepts associated with the searchterms. This goes beyond simple key-wordsearch. A conceptual enterprise search example—if you search for Apple, you may see
results associated with Apple, Samsung, andMicrosoft because IDOL understands thatthese companies are related, in that they’re in
the same industry and address similar markets.
Knowledge discovery liberates users fromhaving to know what questions to ask beforehand. IDOL builds on machine learning anddeep neural network algorithms to recognize
patterns, trends, and relationships hidden
within the data and let the data tell the story. For
example, IDOL can analyze customers’ tweets
and call center logs to reveal root causes as towhy a product may be underperforming.
Rich media analytics allows users to incorporate video, image, and audio content to gain
complete data insights. For example, in addition to text analytics of social media, a marketer can also monitor and analyze broadcast
media for logos, on-screen text, and speech.

Figure 2. Natural Language Question Answering
Admin UI simplifies question/answer pair curation

Key Features
Dynamic Corpus enables unprecedented information access with dynamic data-led discovery of relevant sources including the Dark
Web, which might otherwise be inaccessible.
IDOL Ingest for NiFi enables IDOL’s robust ingest capabilities to be used as components/

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processes in the NiFi framework. It significantly
simplifies configuration and monitoring of theingest chain for easier scalability, fault tolerant
and document tracking.
Encryption uses existing AES/FIPS cryptography to encrypt indices and document, safeguarding against unauthorized access andreplication.
PII (inclusive of GDPR) grammars are now
available for 36 countries (28 EU countries
together with Australia, Canada, Iceland, Lichtenstein, New Zealand, Norway, Turkey, United States), which enable explicit targeting of
Personable Identifiable Information (PII) to simplify compliance.
Natural language question answering accepts queries in natural language. A varietyof question examples may include “how do I
turn off roaming on iPhone 8?”, “what was theearnings per share (EPS) of APPL (Apple Inc.)in Q3 2019?”, or “what did Apple’s CEO say
about virtual reality?”
IDOL can be configured to create a more natural system of customer services. Rather than asingle search box, an IM-style interface allows auser to enter an initial question or problem description in natural language. In many cases, theproblem can be answered directly and a single
answer or solution provided, but in many othercases a conversation between system and theuser is activated to gather more information on
how to diagnose and solve the problem.
For ongoing refinement of an answers’ availability, accuracy, and relevancy, administrators
can use the intuitive GUI based tool for improving the efficiency of manual curation of question/answer pairs.
Automatic query guidance groups search results into dynamically generated categories so
you can quickly narrow down a search set (forexample, a search for “Madonna” would createclusters of the singer, the religious icon, andother relevant categories).

Hyperlinking displays links to files of varying
formats (including audio and video) that areconceptually related to the document you
are currently consuming. If you are reading anarticle about a competitor, IDOL may display
links to the company’s latest ad campaign, an
audio interview with a CEO, internal competitive battle cards, and such. Links are generated
in real time when a document is viewed so you
can delve deeper into the topic at hand.
Retrieval concept allows you to input a sentence or even an entire document as yourquery because it can extract the main concepts without relying on key words. Searchingby concept leads to the most comprehensive
result set because it will also retrieve relevant
documents that do not contain the actual
query term(s) used.
Personalization constructs an understanding of your interests and skillset to deliver
more accurate, targeted enterprise search,and knowledge discovery results based oncontent consumption including browsing histories, content contributions, and interactions.
You can also explicitly define your interests
and train the search engine.
Expertise locator identifies experts based on
their content activities and social cues insteadof relying on outdated profile information entered years ago.
Categorization and channels organize theenterprise corpus of data according to predefined or dynamically generated categories
for easy navigation. Existing legacy taxonomies can be either maintained or enriched witha contextual understanding.
Eduction automatically identifies and extracts
terms in documents that lend themselves to
key fields, such as the names of companies
or people, locations, addresses, and telephone numbers. IDOL offers hundreds ofentity grammars out of the box across numerous languages.

Clustering takes a large set of data and automatically partitions it so that similar information, even in varying data formats, is clustered
together. Each cluster represents a conceptarea, making it easier for you to identify inherent themes and emerging trends.
Sentiment analysis determines the degree
to which a given text’s sentiment is positive,
negative, or neutral for the entire content ora segment of the content. IDOL uses both
linguistic analysis and a statistical, patternbased approach to derive sentiment. Currently,
it is offered in Arabic, Chinese, Czech, English,
French, German, Italian, Polish, Portuguese,
Russian, Spanish, and Turkish.
Visualization is provided by Advanced Find, an
end-user graphical user interface with functionality that includes a topic map to highlight
key concepts. It includes a sunburst diagram
to enable easy filtering based on extracted entities (for exam- people, place, company, andmore). The result is set as a comparison to examine how a change of search parameter may
impact the outcome. Advanced Find offers arich contextual view where the query result
includes not only the document itself but also
shows metadata and other relevant information such as documents by the same author
or documents from around the same period.
Customizable search interface, Find, is an
open source tool from OpenText™. It is anextensible enterprise search user interface,which now ships with IDOL for our customer’s convenience. It is designed to be ahighly flexible foundation upon which custom-made applications can be based. The
quick-to-start and easy-to-use enterprisesearch interface enables almost instantaneous search productivity while accelerating
the development of applications requiring
intelligent search capabilities.
Knowledge graph uses advanced graph analytics technology to discover relationships

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between entities that lead to richer and more
impactful knowledge discovery. Find out who
knows whom, who knows what, what sharedcommon traits exist among your importantcustomers, and more.
Connectors provide access to enterprisecontent management system (CMS) and mailapplications in addition to supporting open
protocols and cloud-based systems to provide
a wide data collection for index generation.
Security capabilities include synchronized
security entitlement preservation, authentication, access control, and user homogenization.

Figure 4. Filter based on extracted entities(people, place, company) from data

Open and robust architecture components
allow for easy integration, high availability, andscalability options.

System Administration■ User/role management■ Memory and thread usage monitoring■ Service monitoring and control■ IDOL database creation monitoring

Figure 5. Direct preview of original informationfrom search results■ Module configuration■ Host/service discovery■ Configuration validation■ Document tracking■ Search covers 150 languages

Advanced Find

Figure 6. Detailed summary of document’s
metadata, list of similar documents, anddocuments with similar dates

The IDOL Admin dashboard allows administrators to troubleshoot performance-related
issues quickly.
Figure 3. Key concepts with easy drill-down

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Data SheetIDOL

The features and functions included in IDOL
Express Search are as follows:■ Functions– Retrieval—Lite– Retrieval—Concept– Generic mapped security (IAS)– Personalization package (alerting,mailing, agents, and more)– Retrieval—Advanced– Expertise package (collaboration,
expertise, profiling, and more)– Retrieval—Parametric– Automatic Query Guidance (AQG)– Hyperlinking
Figure 7. IDOL Admin dashboard■ Functions– Summarization– Dynamic Thesaurus– Spelling Correction– Automatic Language Detection– Highlighting– Agent Boolean
Other functionality can be added to IDOL
Premium Search (see the following IDOL addon modules.)■ Connectors– IDOL Premium Search includes
all IDOL standard connectors■ Infrastructure tools– Distributed Index Handler– Distributed Action Handler– Application Builder (ACI API)
Figure 8. IDOL Data Admin

The IDOL Data Admin provides business administrators with a dashboard view of various
statistics so they can refine to improve thesearch experience.

Platforms Supported
The platforms supported vary upon the individual components. This is an inevitable resultof the complexity of integrating with software
supplied by multiple vendors. Provide yoursales team with your requirements for definitive guidance on supported platforms.

Product Tiers
IDOL Express SearchThis is licensed by the number of documents
on an unlimited number of CPUs and for an
unlimited number of users, operating acrossa single cluster. In IDOL Express Search, if adocument is stored more than once, each instance is included in the count separately.

4■ System administration tools– IDOL Admin– IDOL Site Admin■ Data administration tools– IDOL Data Admin■ End-user tools

IDOL Ultimate
IDOL Ultimate is licensed by the number of
documents on an unlimited number of CPUs
and for an unlimited number of users operating
across a single cluster. If a document is stored
more than once, each instance is included in
the count separately. The features and functionality in IDOL Ultimate include those in IDOL
Premium Search listed in the preceding section, along with the following:■ Functions– Find– Sentiment analysis– BIFHI– Eduction■ Connectors– IDOL Express Search includes
all IDOL standard connectors

IDOL Premium Search
IDOL Premium Search is licensed by the number of documents on an unlimited number ofCPUs and for an unlimited number of users,
operating across a single cluster. If a document is stored more than once, each instanceis included in the count separately. The features and functionality in IDOL Premium
Search include those in IDOL Express Searchand the following:– Natural Language Question Answering– Clustering– Knowledge graph analytics– Taxonomy generation– Categorization and channels– Geospatial■ Business administration tools– IDOL Collaborative Classifier■ Connectors– IDOL Ultimate includes all IDOL
standard connectors

IDOL Premium Search Add-Ons
IDOL Premium add-on modules provide additional functionality and can be applied to
IDOL Premium Search. They are licensed by
the number of documents and tie in with apurchase of IDOL Premium Search software.
If a document is stored more than once, each
instance is included in the count separately.
■ Available add-on modules

IDOL Social Media Connectors include theability to connect to and access data from
repositories, on a polling basis. The following
connectors are IDOLSocial Media Connectors:■ Facebook■ Amazon■ Twitter■ LinkedIn– Sentiment analysis■ YouTube– Conversational Capabilities■ Atom– Eduction■ Quickr– Clustering■ Weibo■ Yahoo

IDOL Dynamic Corpus
IDOL Dynamic Corpus is a separately licensed
module that enables a connector with dynamic data-led discovery to deliver information of high relevancy. Dynamic Corpus applies
to Web connector.

IDOL Connectors
IDOL Standard Connectors
IDOL standard connectors are included with
IDOL Express Search, IDOL Premium Search,and IDOL Ultimate. They are not separately licensable. IDOL standard connectors include
the ability to connect to and access data from
repositories. The following connectors are
IDOL standard connectors:■ File system (all platforms)■ ODBC■ Web

IDOL Social Media Connectors
These connectors are add-on modules thatcan be applied to IDOL Premium Search and
IDOL Ultimate. They are licensed by a number of IDOL Social Media Connectors and alicense key is for a specified number of social
media connectors. To modify which specificconnectors are licensed, you must obtain a
new license key. Modifications to connector
license keys can be done once per month.

www.opentext.com■ Lync Group Chat
■ OCS
■ OneDrive■ Oracle■ Oracle UCM■ POP3■ RSS■ Salesforce■ SAP NetWeaver■ SharePoint■ SharePoint Remote■ Skype for Business■ SourceOne

IDOL Advanced Connectors■ OpenText StoreAll

IDOL Advanced Connectors are add-on modules that can be applied to IDOL Premium
Search and IDOL Ultimate. They are licensed
by a number of Advanced Connectors anda license key is for a specified number ofAdvanced Connectors. To modify which specific connectors are licensed, you must obtaina new license key. Modifications to connector
license keys can be done once per month.
Advanced Connectors include the ability toconnect to and access data from repositories.

■ Twitter streaming

The following connectors are IDOL Advanced
Connectors:

IDOL Plus Connectors
IDOL Plus Connectors are add-on modules
that can be applied to IDOL Premium Searchand IDOL Ultimate. They are licensed by anumber of IDOL Plus Connectors and a license key is for a specified number of IDOL
Plus Connectors. To modify which specificconnectors are licensed, you must obtain a
new license key. Modifications to connector
license keys can be done no more often thanonce per month.

■ Confluence

IDOL Plus Connectors include the ability toconnect to and access data from repositories. The following connectors are IDOL Plus
Connectors:■ DataSift■ Alfresco■ Documentum■ Drupal■ Dropbox■ Documentum PLUS(+)■ Evernote■ Ektron■ Exchange■ ENOVIA■ Exchange Web Services■ Enterprise Vault■ IMAP■ eRoom■ Lotus Notes■ Exchange PLUS(+)■ Lync Archiving■ FileNet P8 PLUS(+)■ Box■ Chatter

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Data Sheet
IDOL■ Hadoop, IBM Content Manager■ File-based rich-media archives:■ IBM Seedlist– Voice call recordings■ JIRA– Enterprise data lakes■ Jive– Digital asset management (DAM)■ Lotus Notes PLUS(+)■ OpenText/Hummingbird■ SAP NetWeaver■ SharePoint PLUS(+)■ Public domain sources– Broadcast TV and radio– Online video/audio archives■ Social media sites

IDOL Plus Connectors marked (+) also include
one or more advanced features such as:– Facebook■ View: View a document in native or– Twitternear-native view
■ Collect: Retrieve documents and send

them to a destination, such as ashared folder■ Hold: Make a set of documents

unchangeable in the source repository■ Release: Feature provides the

opposite capability of Hold
■ Delete: Delete, unlink, and remove a

set of documents from a repository■ Update: Change repository metadata

about a set of documents (createdtime, author, and others)■ Insert: Add a document into a repository

MMAP (Media Management
and Analytics Platform)– Instagram– YouTube
A part of OpenText IDOL, MMAP supports:■ Usability—highly intuitive and simple

to use■ Availability—cloud, on premises, and on

mobile devices■ Performance—industry-leading accuracy

and speed■ Enterprise—robust scalable architecture■ Integration—seamlessly integrated

within IDOL for comprehensive analytics
across unstructured, semi-structured,and structured data sources■ Video analysis and enrichment

HTML5 widgets■ Real-time monitoring and alerting

Restful API
Media server...

Visual Analytics
Using Web APIs the server provides analysis
and encoding of the visual components of image files, video files, and video streams, outputting analysis results to data repositories.
Integration with IDOL Connector Framework
Server (CFS) provides indexing of analysis
direct into IDOL. Each server is licensed perchannel of ingest and for that channel any
combination of the media analytics can beapplied. When combined with speech (audio)
server licenses, visual server provides visualand audio analysis in one seamless package.

Surveillance Analytics
Using Web APIs the server provides dedicatedvideo analysis and encoding for IP CCTV surveillance camera streams, outputting analysis
results to data repositories. Integration with
IDOL Connector Framework Server (CFS)
provides indexing of analysis direct into IDOL.
Each server is licensed per camera IP stream
and for that IP stream any combination of theanalytics can be applied.

Glossary
Cluster: A set of instances created on one ormore servers for the express purpose of improving the capacity, performance, or availability characteristics of a single instanceMedia Servers

The media analytics and management platform provides all components necessary tofacilitate analysis, management, and visualization of large volumes of rich media allowing:

for that channel any combination of the media
analytics can be applied.

Concurrent media asset: Simultaneous use of
more than one media asset at any point in timeMedia server

Figure 9. MMAP Components

Core: A part of a CPU that executes a single
stream of compiled instruction code

■ Search and retrieval■ Recording and review from a wide arrayof sources:■ Dedicated streaming sources:– CCTV cameras– Mobile devices

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Audio Analytics
Using Web APIs the server provides analysis ofaudio files and streams. Integrated with IDOL
Connector Framework Server (CFS) provides
indexing of analysis direct into IDOL. Each
server is licensed per channel of ingest andCPU: A system in a single integrated circuit package with one or more discrete processing cores
Document: A text unit (and its associatedmetadata) that is independently returnable asa search resultAudio Analytics
Type

Function

Description

SpeechSpeechSpeech to text
Phonetic phrase search

SpeechSpeaker segmentationand identification
Spoken language
identification
Transcript alignment

Converts spoken speech to a text transcript of the most likely words
Converts spoken speech to a phonetic index, which can be searchedagainstIdentifies speakers in spoken speech

SpeechSpeech
Audio

Audio
Model

Audio quality andclassification
Audio fingerprint
identification
Audio security
Language customization

Model

Acoustic adaptation

Audio

Identifies the language spoken
Aligns a given text transcript with an audio file producing time stamps
for all words
Classifies audio segments as music, noise, or speech, as well as
giving details on the audio quality
Allows creation of an audio database for identifying audio segments
Identifies common security threats from audio captured
Allows customization of language models used in speech-to-text
operations
Allows adaptation of acoustic models used in speech-to-text,
phonetic-phrase-search operations

Visual Analytics
Type

Function

Description

Image
Video/Image
Video/Image

BarcodeFaceDetect
Demographics

Video/Image
Video/Image

FaceRecognize
FaceState

Video
Video/Image
Video/Image
Video/Image
Video
Video/Image

Keyframe
ObjectObjectClas
OCR
SceneAnalysis
NumberPlate

Detect and read QR codes
Detect faces
Obtain demographic information such as age, gender, and ethnicity
for detected faces
Run face recognition on detected faces
Obtain additional information, such as facial expression, about
detected faces
Identify keyframes
Recognize known objects in video
Recognize known object classes in video
Run intelligent scene analysis to identify important
Run intelligent scene analysis to identify important events
Detect and read license plates on vehicles, including the ability to
Identify color and make of vehicle

Surveillance Analytics
SourceFunction

Description

CameraCameraSceneAnalysis
NumberPlate

CameraCameraFaceDetect
Demographics

CameraFaceRecognize

Run intelligent scene analysis to identify important events
Detect and read license plates on vehicles, including the ability to
Identify color and make of vehicle
Detect faces
Obtain demographic information such as age, gender, and ethnicity
for detected faces
Run face recognition on detected faces

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E-LTU and E-Media: Products, which are only
delivered electronically; as such, any reference
to FOB destination or delivery methods thatare stated on your purchase order other thanelectronic shall be null and void with respect tothese E-LTU or E-media products
GB: Gigabytes, which designates the amountof physical capacity that can be managed
IDOL raw data size: The uncompressed sizeof all documents, including text and metadatathat are stored in a node table excluding any
deleted documents that have not been purged
Ingest channel: A single input to the analytics
server that can handle one external source ofrich media at a time
Instance: Each implementation of the application installed on a server
LTU: License to use
Media asset: A single file containing either
video, audio, or image content
Rich media: Video, audio, or image content
either as a file or continuous stream via IP
Server or SVR: Means any designated computer system in which an instance or instancesof the software are installed
TB: Terabytes, which designates the amount ofphysical capacity that can be managed
Term license to use or Term LTU: A software
LTU, which indicates in its license descriptionthat the license is valid for a specific period oftime such as one month (1M), one year (1Y), andthe like; term LTUs are not perpetual licenses
Term support: A fixed period support offeringthat is only valid during the period of the associated Term LTU

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Connect with Us

Unlimited or Unl: Without restrictions in termsof a number of systems, devices, or media, depending on the context
User: A user whose use is restricted to thetype of software that is being licensed

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unstructured-data-analytics-platform
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