SERVICE OVERVIEW

OpenText Cloud Managed Services
Accelerate cloud strategy and align your business with world class security
standards, application expertise and service level commitments, for solutions
that are fast, secure and always available.

30% Cost
reduction
realized by Cloud
Managed Services
customers.

Today’s complex IT landscape must be inter-connected and6000+ Trained
and certified
OpenText Cloud
professionals.

It requires IT resources, knowledge workers and ongoing

One SLA to covermanaged services,
infrastructure andsupport.

OpenText Cloud Managed Services includes enterprise Information Management(IM) applications, cloud infrastructure and managed services operations, for acomplete cloud solution. OpenText manages the full solution stack with a single
point of accountability for every facet of the cloud journey with the flexibility todeploy in the OpenText™ Cloud or with one of OpenText’s public cloud partners,
including Google Cloud, Microsoft Azure or Amazon Web Services. No managed
service provider is better equipped than OpenText to support the deployment,
integration, ongoing management and optimization of IM applications andinfrastructure, to deliver the cost efficiencies, scalability, security and flexibility
businesses need.

able to securely share data anywhere. For many businesses,
this means moving some or all their applications into the cloud.
In this hyperconnected, digitally transformed environment,
points of vulnerability multiply. Ensuring that the entire IT
portfolio is always up-to-date and secure is a daunting task.
infrastructure investment. This diverts budget and people
away from focusing on business growth and innovation. Having
the right partners to support your cloud endeavors is crucial as
your organization digitally transforms for the new equilibrium.

Cloud Managed Services can help organizations run on their existing applications,or upgrade to the most recent version of their solution. OpenText handles thedeployment, integration, ongoing management and optimization of Information
Management applications and infrastructure as well as delivering cost efficiencies,
scalability, security and flexibility.

Reduce Costs
A typical organization can reduce operating costs up to 30 percent by adopting
this approach. Moving to the cloud removes much of the capital investment
involved in supporting IM applications on-premises. In addition, Cloud Managed
Services eliminate many of the direct costs associated with system and application
management and support.

Experience and Expertise
With more than 6000 certified cloud professionals, moving your IM applications
to the cloud could not be in better hands. Specialists in cloud operations, cloudarchitecture and security ensure your new cloud platform is robust. IM application
experts are essential to deliver migrations, integrations and customizations, andexperienced cloud service staff are the touch points between OpenText and yourorganization.

Flexibility
OpenText provides the flexibility businesses' need to transition to cloud. With
multiple infrastructure options, BYO license or subscription packages, choice ofsoftware and customisations, the journey to cloud is as unique as is needed to besuccessful.

A Single SLA
Complexity is one of the most common barriers to cloud adoption. With ourCloud Managed Services team behind you, all your infrastructure, applications
and integrations are expertly managed, all under a single SLA. This ensures
accountability, drives predictability of spend, and diverts funds away from CAPEX toOPEX for optimizing budgets.

OpenText™ Cloud Managed Services
OpenText Cloud Managed Services utilizes a team ofexperienced professionals that partner with businesses ontheir cloud journey. This includes advisory, transformation andmanagement services, that cover applications, infrastructure
and operations, with a single point of accountability.
Businesses use Cloud Managed Services for daily operations
to free up their resources to focus on business growth andinnovation.

OpenText Cloud Managed Services

2/4Snohomish County Public Utility District"Our project timeline for ourChallenge

move to Cloud Managed• Needed a fast, efficient way to expand and support a larger OpenText
environment

Services was 6 months
and we hit our go live markjust as we wanted to. Our
Professional Services team
was just great. They were
there with us the whole
way and worked really hardover our go-live weekend
to ensure delivery on-time.

• Internal IT staff focused on technical system support versus accelerating
business user adoption and optimization.
• Difficulty staying up to date on latest releases to support business operations
Results• Most cost-effective way to expand Content Services deployment enterprise-wide• Ability to stay up to date on technical upgrades and patches• Expedited for project implementation and deployment timeframes• Enabled Snohomish staff members to focus their efforts on more value-added
activities

We really consider them
part of our team."• Onboard

Jill StelterEnterprise Content Manager
Snohomish County Public 		
Utility District• Operate• Enhance• Support• Manage

EMS Lifecycle Overview

OnboardCloud experts work with an organization to fully scope out the implementation anddefine the roles and responsibilities of each party. They establish a clear projectplan, timeline, and methodology for transitioning and deploying the IM solution to a
managed service on the cloud.

OpenText Cloud Managed Services

3/4Operate
Learn more

Highly skilled operations teams manage all infrastructure and operations elements,including platform, application, system, security, performance, availability andcapacity management, using ITIL processes and best practices.

SupportExtending beyond the incident response capabilities of OpenText’s 24x7 global
support team, Cloud Managed Services includes comprehensive processes toproactively detect and escalate performance incidents and service disruptions.

Enhance
The Business Services team at OpenText manages Information Management
applications in the cloud, as well as providing expertise for customizations,integrations, application upgrades, premium support and more.

ManageFrom project initiation and onboarding through the full duration of services, aService Manager is the primary contact for all aspects of the cloud managed
service and a main contact point for handling queries and escalations.

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

opentext.com/contact
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 05.21 | 18024EN

4/4