General Delivery Specifications of Ivoclar Vivadent AG, Liechtenstein
1Delivery Documents(1) The required documents need to beeither in German or English. If not, anadditional translation need to beenclosed.
(2) For each inbound delivery, the following
documents must be sent by e-mail to
MBLICUSTImport@ivoclar.com
with reference to the IV order number:• Commercial Invoice (Import,Chapter 6)• Packing List or Delivery Note
• Customs Documents (Import
Chapter 6)• Number of Packages or Pallets(3) The Avis notification of the Delivery has tobe 24h in advance.

1.1 Delivery Note
(1) Deliveries are only possible with a deliverynote.
(2) The carrier must ensure the delivery notewith the delivery of the goods.
(3) The following information must be
included in every delivery note:• IV-Order Number• IV-Material Number• Serial Number (if applicable)• IV-Batch (if applicable)• Batch Split (if applicable)• Manufacturing Date (if applicable)• Expiry Date (if applicable)• Type and number of the load carrier(e.g. pallets) or the handling units• Delivery Quantity• Delivery Date
• Delivery Note Number(4) The delivery note number must be
printed as a barcode (unidimensional,Code 128).

2Product Protection and Packaging

2.1 Packaging(1) Material or product packaging must be
sorted. This means that different articles
are not allowed to be combined in a single
packaging.
(2) Materials
withdifferent
batches,expiration or manufacturing dates are notallowed to be in the same handling unit.
(3) Wood crates will not be accepted.
(4) Storage materials are ideally delivered instandard boxes, which are always thesame size and contain the same amountof the item.
(5) If there are residual quantities due toproduction, this must be clearly marked
on the relevant standard box (e.g.
«Caution, residual quantity»)(6) The maximum weight per handling unit is15 kg.

2.2 General Product Protection(1) There must be an industry-standardtransport security (material- and resourcesaving). This means: the smallest possible
packaging with the greatest possible
degree of filling.
(2) Handling units must not protrude
upwards or laterally beyond the load
carrier. The load carrier must be larger
than the handling unit.
(3) Make sure that the packaging is stable sothat after removing the transport
protection, safe storage, further transport
and individual removal of the individual
cardboard boxes is possible.
(4) Lightweight, not stackable or slightly
moveable articles must be secured
against slipping.

2.3 Specific Product Protection
1.2 Packing List
(1) With the delivery, a packing list needs tobe supplied per each package including
with their content.
Every shipment has to have an overall
packing list, which includes the summaryof packages and package numbers. (ifapplicable)(2) In addition, the packing list including thecontent needs to be attached on thehandling unit.

1.3 Transport Documents(1) For each delivery point, the supplier or
shipping agent must hand over a separate
consignment note to the freightforwarder.
• Road Transport: Consignment Note
(CMR)
• Air Freight: Air Waybill• See Freight: Bill of Lading(2) The name of the carrier / forwarder mustbe given on the consignment note.
(3) Type (e.g. carton or pallet) and number ofload carriers must be listed.
(4) It must be stated whether the load carrier
is a one way or barter load carrier.
(5) The freight agent is responsible andneeds to ensure that the consignment
note is available at time of the delivery.

1.4 Certificates
Certificate of analysis or other certificates
which are part of the delivery and must be
sent to AZ.Analytik@ivoclar.com by e-mailwith reference to the IV-order number at anytime.

The packing instructions are in addition to thegeneral delivery specifications, which have tobe agreed with the respective supplier inadvance.

3Labelling

3.1 Labelling of Outer Packaging(1) The marking must be clearly legible on
the side of the handling unit.
(2) The marking of a handling unit must
contain the following data fields numerically and also as one-dimensional
barcode (code 128) or 2D (data matrix):• IV-Material Number• IV-Batch (if applicable)• Serial Number (if applicable)• Quantity per handling unit (numericaldescription is sufficient)

3.2 Labelling of Load Carrier(1) The marking of handling units must be
visible from the outside (e.g. through thewrapping foil/shrink wrap).
(2) The delivery pallet must be clearlymarked, if the pallet contains more than
one batch number or different articles onthe delivery pallet. This marking must be
visualized so that it can be recognizedwith which handling unit the new batchstarts.

3.3 Specific Features of Dangerous Goods(1) The marking must follow the national andinternational legal regulations.
(2) Dangerous goods must be marked clearlyand visible from the outside.

4 Handling(1) All papers (labels, delivery notes, e.g.) as
well as packaging materials need to be
attached to the handling unit in such a
way that they do not come loose from thehandling unit during transport.
(2) The deliveries are only allowed to be onEUR pallets (1200x800 mm) with IPPC
stamp.
(3) The delivered EUR must be IPPC treated
and in perfect condition (according toEPAL guidelines) EPAL Quality ofClassification & Terms of Exchange (epalpallets.org)(4) The EUR pallets have to be delivered in
the longitudinal direction.
(5) The EUR pallets are not allowed to have aprotrusion.
(6) Plastic pallets are not allowed.
(7) Deliveries may only be made on pallets
with a maximum height of 2 m (incl. loadcarrier).
(8) Special feature of deliveries in Ellwangen,Germany: The maximum weight perpallet is 800 kg.

5 Delivery Times
Monday - Friday (except holidays)
Schaan, FL
Ellwangen, DE
06:45 – 11:45
12:30 - 15:45

08:00 – 16:00

6 General Customs Regulations for
Third Country Deliveries(1) Deliveries are only possible with acommercial invoice or customs invoice (incase of cost-free deliveries). The
following information must be included ineach commercial invoice or customs
invoice:• Invoice Number and Invoice Date• Addresses of vendor, sold-to party
and ship-to party• Place of departure of the delivery(incl. country)• Incoterms 2020
• Terms of payment• IV-Order Number and Position• IV-Material Number• Customs Tariff Number• Country of Origin• Delivery Quantity, Unit and total price(2) The following information must be given,
but not necessarily on the commercial
invoice or customs invoice:• Net and gross weight (of theshipment)• Type and number of handling units(3) The originals of the following documents
must be given for the import process:• Movement certificates• Preferential papers (only withexisting free trade agreement), suchas A.TR., EUR.1, Form A etc.
• Certificates of origin(4) Special feature of deliveries in Ellwangen,Germany:• Customs status: authorized recipient(self-payer)• Deliveries always with T1 paper• UseoftheVAT
number:
DE144637096

Version March 2023