A roadmap foran equitable,orderly transition
to cleaner energy.

Letter from the CEO

3

ComEd Purpose and Values

4

About the Grid

5

The Future of Electricity

6

Starting From A Position Of Strength12

Overview of 2030

14

CEJA in Detail

15

Exelon’s Path to Clean

17

Pillar #1: Economywide decarbonization,
powered by a carbon-free grid

18

Pillar #2: Flexibility and resiliency at
the core of our service

20

Pillar #3: Unlock next-generation
grid efficiency and productivity

22

Pillar #4: An equitable catalyst for community
outcomes, innovation and job creation

24

Pillar #5: Enabling our customers to simply
make cleaner energy choices

27

How Our Customers Will Experience
The Grid In 2030

29

Ready to Partner

31

Join us on the Journey

322DEAR VALUED CUSTOMER:
Whether shopping for cars, homes or travel, take a moment to think back to the devices,
information and options that were available to you 20 years ago–leafing through thetelephone directory, meeting with a salesperson or agent. Now think of today.
It can feel like the future is coming toward us faster than ever. Technology–in all its forms–has a way of compressing time.
For more than a century, ComEd has kept the lights on in northern Illinois. We’re proud of
our long history of powering one of the showcase metropolitan centers of the world.
But “keeping the lights on” is no longer enough. The future is powered by carbon-freeelectricity. The future is increasingly electric. The future of energy requires new levelsof reliability, flexibility, interactivity and control.
The ComEd electric grid will need to work in new ways to enable millions of electric vehicles
to hit the roads and plug in. Customers will need easy ways to connect the many thousandsof clean distributed energy resources like wind and solar power and battery storage that arecoming online. And ComEd’s service must remain highly reliable and resilient as climatechange challenges us with more severe weather events.
ComEd's more than 6,200 employees are up to the task that the future demands of us. We
are engineers and line workers, customer care professionals and data analysts. We are highup on poles and deep beneath the streets in your communities. We spend our days in every
corner, side street and alleyway of our 11,400-square-mile service territory. And it’s all inservice to you, our customer.
This document is a vision of what the future will require of ComEd and how we will meet
our obligations. ComEd 2030 sets out a vision of how the company’s investments in its criticalinfrastructure and customer programs can advance key policy goals–including the goalsof the landmark Climate and Equitable Jobs Act (CEJA)–and ComEd’s long tradition of service
to customers. And it is consistent with the formal Grid Plan for 2023 through 2027 that ComEd
will present to the Illinois Commerce Commission in January 2023. ComEd has listenedcarefully to our customers and communities and has a critical role to play.
Most important is our commitment to make sure the benefits of the digital and decarbonizedenergy future flow equitably to communities with the greatest need. ComEd is one of the very
few entities in the region that serves everyone. Because we are a company that operates in the
public trust, we have a very special focus on community well-being, justice and opportunity
for all.
We are honored to be engaged every day in the work outlined here.

GIL QUINIONES I CEO, ComEd

3

ComEd Purpose:
Powering a cleaner and brighter
future for our customers
and communities.

ComEd Values:
We are dedicated to safety.
We actively pursue excellence.
We innovate to better serve our customers.
We act with integrity and are accountableto our communities and the environment.
We succeed as an inclusive and diverse team.

FACTS ABOUT ComEd• Founded in 1907
• 4 million+ customers; more than 9 million people served (about 70%
of Illinois’ population)• 11,400-square-mile service territory, within 450 municipalities• 6,200+ employees• 73,000+ miles of transmission and distribution lines (enoughto circle the globe three times)

4You flip a switch, and the power comes on.
Most people don’t think much more about electricity than that. But electric power is oneof the very few services that sustains our entire way of life. It’s virtually impossible toimagine life without it. Clean water, supply chain, sewage treatment and electricity:
These are the baseline services that underpin everything else.
At the center of all this is the electric grid. The grid is recognized as a marvel of humaningenuity. And ComEd’s grid has been around for more than a century, faithfully
providing service to generations of families and communities.

But the grid ComEd customers needed in 1930
is not the same grid needed in 2030.

The 2030 grid will need to …
Transmit power from many more
decarbonized and renewable sources
distributed across a large footprint.

Be stronger and more resilient towithstand more severe weather
events from climate change.

Enable two-way power flows but still
protect reliability as more energy
consumers become energy producers.

Be more efficient and flexible to help
customers take more control of theirenergy use and energy-related costs.

Use the latest technology and engagement tools
to give all our customers the power and choice toeasily manage and decarbonize their energy use.

5

The Futureof Electricity
Tomorrow’s electric company must be different fromyesterday’s electric company.
The future presents ComEd with demands we mustmeet and opportunities we must capture.
FIVE TRENDS TO CONSIDER

6

Trend #1:
Entire sectorsof our economy
are electrifying
Our society is transitioning toward greater electricity use and away fromthe use of fossil fuels. We already see this in the transportation sector withthe explosive growth rate of electric vehicles (EVs). The number of EV
registrations in Illinois increased by more than 40% in 2021, according
to an analysis of U.S. Department of Energy data.
But transportation is only the beginning. Heating and cooling of buildings
will become more electrified. Manufacturing and other industry will become
more electrified. The trend lines are everywhere, and they are all pointing in
the direction that we need more electricity, not less.

Why is electrification expanding?
Mostly because of the shift to zero carbon. The climate crisis compels us toreduce our reliance on fossil fuels that create carbon emissions and air pollution–threats to our economies, our health and our well-being that affect under-resourced
communities more than others.
Transitioning to zero-carbon electricity to meet our transportation and heating andcooling needs is generally the most practical and cost-effective way to decarbonize.
And it further reduces harmful emissions associated with transporting fossil fuels.
In addition, as renewables and other zero-carbon resources continue to grow, electrifying
transportation, buildings and industry allows us to maximize the impact of our growing
clean energy supply.

7

Trend #2:
Renewables requirea more decentralized
approach to supplying
and managing the flowof power
Solar arrays and wind turbines are distributed throughout our territory, including on
or beside homes and businesses. On average, they produce less energy per unit thana traditional coal or natural-gas power plant. And their output depends on Mother
Nature; they cannot simply turn on. So to scale renewable energy, the grid must
accept power sources from thousands of “mini power plants” instead of a few“mega power plants.”
These mini power plants have advantages and limitations. They are often renewable
and can be located closer to where customers are consuming the power at their homes
and businesses. But they require “two-way” power flows on a grid that was not designed
for this type of use, making them more difficult to connect to and integrate into the powersystem while ensuring safety and reliability. It’s their placement all across our geography
and intermittent production of power that require this transformation.
This is a wholesale transformation of what we think an electric grid needs to do. Insteadof a one-directional model, where power flows into the home or business, as it has been
for a century, the future requires a grid where power can flow in both directions. And,
instead of power plants that can turn off and on when needed, the grid increasingly
depends on intermittent power sources and maturing energy-storage technologies.
This kind of capability requires the grid (already one of the engineering marvels of
the world) to reach whole new levels of flexibility, visibility and sophistication.

8

Trend #3:
Volatile weather
and other external
forces present risks
to the grid
By mid-century, climate conditions for ComEd’s service territory are likely
to be substantially warmer and more humid in all seasons, creating increased
stress to grid equipment and increased demand for air conditioning in the summer,
spring and fall. In winter, climate change impacts likely will mean fewer snowstorms,
but more icing that also increases the risk of power outages. In addition, evolving
threats require us to ensure that our critical infrastructure is protected year-round,both in terms of cyber and physical security.
Our customers and communities will need to depend on our electric grid throughall seasons and conditions, which means the investments we make today must
be able to withstand the climate challenges of tomorrow.

9Trend #4:
Technology isenabling customers
to become moresophisticatedenergy consumers
People have long been passive consumers of electricity. But that’s all changing.
Now, customers have options based on insight and information about energy use
at their fingertips. This kind of visibility means that our customers have more choices.
They can install distributed energy resources, such as solar and wind generation andbattery storage, and they can take advantage of incentives that can put money intheir pocket when they change when and how they use electricity.

10Trend #5:
Technology isenabling utilities
to become better
operators
Just as high-tech has transformed virtually every industry, electric companies
are now leveraging technology to build stronger, more efficient, more resilientelectric infrastructure and service operations. This is a boon for consumers who
receive better service at the lowest practical costs. Under ComEd’s regulatory
system, we pass cost savings from efficiency measures on to customers
through the rate-making process.

11StartingFrom A
Position
Of Strength
To prepare for the digital and carbon-free future, ComEd
has important work ahead. But we start from a positionof strength. In the last decade, we have transformed our
network into a modern grid. The value delivered to ourcustomers and communities has been substantial.
TODAY ...

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TODAYWe have best-in-class reliability
ComEd customers experienced fewer outages on average than customers of any
comparable electric company in America for a fifth year in a row in 2021–and when
ComEd customers did have outages, service was restored as fast or faster on averagethan customers of comparable electric companies.*
Since we began making smart grid investments just over a decade ago, ComEd hashelped customers avoid nearly 19 million outages, saving more than $3 billion in
outage-related costs.

We have reduced costs for customers
Our customers’ bills have remained low compared to others’. The average monthly
ComEd residential bill in the fourth quarter of 2022 was lower than the average forcustomers in 47 out of 50 states in 2021, based on U.S. Energy Information
Administration data.
In addition, ComEd provides tools and incentives through its award-winning energy
efficiency program that help the environment, reduce carbon emissions and havehelped our customers save more than $7 billion on their bills since 2008.

We deliver lots of carbon-free power
There’s enough carbon-free power in ComEd’s region to meet all of its customers‘
demand for electricity 94% of the time year-round. Much of this carbon-free poweris thanks to Illinois’ nuclear power plants and Illinois’ favorable environment for wind
generation. But ComEd has also connected over 330 megawatts of distributed
rooftop solar generation across our service territory, as well as other renewables,with much, much more to come.

We have a smarter, more resilient grid
We have rapidly transitioned our grid toward a smarter, more flexible future.
We have deployed advanced metering to 100% of our customers. And we did it on timeand under budget. We have upgraded 24 substations to become digitally responsive.
Across this massive electrical infrastructure, we have replaced legacy analog equipmentwith digitally responsive equipment–from reclosers to relays–that allow remotemonitoring and predictive analytics.

We have created a better overall customer experience
Our customer satisfaction rose 25% from 2011 to 2021 as measured by J.D. Power, and it
continues to increase. We have made significant investments to our customer-facing
tools and capabilities. Core customer journeys have been redesigned and digitized.
*According to a company analysis of 25 peer U.S. energy companies with at least 1 million customers.

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Overviewof 2030

In a nutshell, ComEd 2030 describes our view of the first chapter in our journey to decarbonize,
mitigate climate change risks, redouble our equity commitment and give our customers the reliable
service they expect. These are all part of the ambitious goals established under the Climate andEquitable Jobs Act (CEJA).
Passed by the Illinois General Assembly and then signed by Governor J.B. Pritzker in September
2021, CEJA is the most significant step the state has ever taken toward a clean and equitable energy future.
CEJA is the framework for Illinois to decarbonize the power sector and advance EVs on the road. CEJA
is a far-reaching law that helps position Illinois for a competitive and carbon-free future.
The ComEd 2030 vision supports CEJA and how the state is going to tackle the climate crisis, embrace
the clean energy economy, and lift up communities in need through clean-energy jobs, economic
development, supplier diversity, and consumer-focused green-energy rebates and incentive programs.

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CEJA in DetailKey priorities,
provisions and goalsof the CEJA law
Accelerate transition toclean electricity
Puts Illinois on a path to 100% clean electricity. Enables
99% of ComEd customer demand to be supplied by clean
generation by 2026. Accelerates growth of renewables inIllinois by increasing subsidies, setting renewables targets
and expanding the state’s renewable portfolio standard(RPS), which requires that a portion of the electricity
that electric companies deliver comes from renewable
resources. Achieve a net-zero power sector by 2045.

Expand energy efficiency
Extends and expands through 2040 energy
efficiency programs that save families andbusinesses energy and money and to further
aid decarbonation efforts.

15

Develop an equitable
workforce for a cleanenergy economy
Allocates $130 million to energy transition,
training and mentoring programs in ComEd’sregion. Prioritizes transitioning coal plants torenewable energy facilities.

Enhance support forunder-resourced communities
CEJA expands the state’s budget for low-income
renewable energy programs from $10 million to$50 million per year and increases energy
assistance.

Decarbonize through beneficial
electrification (BE)Supports electrification efforts that help the economy
and the environment; accelerates the adoption anduptake of EVs and other electrification technologies
through state rebates, make-ready investments
and required BE plans.

ComEd 2030 sets out an ambitious
vision, expressed along five key pillars
that will guide our work through thisdecade and beyond.

Carbon Free–ComEd expects its grid to becapable of delivering 100%, 24/7 carbon-free
power in northern Illinois that will support
increasingly electrified transportation,building and industrial sectors.

Flexible and Resilient–A grid thatis more dynamic and capable ofwithstanding increasing risks throughcareful planning and investments.

Empowering and Equitable–Our service
as a catalyst for positive community
outcomes, innovation and job creation
across our region, especially in historicallyunder-resourced communities.

Simple and Intuitive Energy Choices–Enabling
our customers to make carbon-free energy choices
simply, easily and intuitively, bringing trust andsecurity into low-carbon energy transactions.

16

Efficient and Affordable–Leveraging
technology to optimize operations
and delivering service that is morereliable at the lowest practical costto customers.

Exelon’s
Path to Clean
ComEd is proud to be part of Chicago-based Exelon Corporation, a Fortune
200 energy company serving more than 10 million electricity and natural gas
customers, with five other “sister” public utilities in Delaware, the District ofColumbia, Maryland, New Jersey and Pennsylvania.
The ComEd 2030 vision is coordinated with a broader Exelon initiative, called
Path to Clean. Path to Clean is focused on reducing Exelon’s operations-driven
emissions 50% by 2030 and achieving net-zero operations by 2050. Path to Clean
is also focused on supporting customers and communities in reaching theirclean-energy and emissions-reduction goals.
For ComEd, the Exelon Path to Clean is an opportunity for us to collaborate
with our sister utilities and share best practices to achieve our collective
zero-carbon future.
More information on Exelon’s Path to Clean is available here.

17

Pillar #1:
Economywide
decarbonization,
powered by acarbon-free grid
2030 GOAL:

PLAN AND OPERATE A GRID CAPABLE OF
DELIVERING 100% CARBON-FREE POWER;TARGET: SUPPORT UP TO 1.8 MILLION EVs.
Our entire economy is decarbonizing. The future is emissionfree electricity. Instead of a gas pump, it’s a plug-in. Insteadof a gas stove, it’s an induction cooktop. Instead of a gas furnace,it’s a heat pump. In the transportation, building and industrial
sectors, everything is changing. It’s electrifying. This transformation
will have a positive effect on our planet, our air and our economy.
By 2030, ComEd expects its grid to be capable of delivering 100%carbon-free power across a grid that is more nimble, efficient andresponsive. As coal and gas generation resources are decommissioned
and replaced by clean but intermittent renewables, we must continue
to invest in our digital monitoring and control capabilities.
We are also setting a target to enable up to 1.8 million electric vehicles
by 2030. While CEJA sets a goal of 1 million EVs on the road, we believe
we can prepare the grid to support more.
OUR COMMITMENT TO YOU

18

Our commitment to you
1

4

Facilitate a seamless electrification ofcommercial fleets, passenger vehicles
and buildings.

Building and maintaining a grid that has the capacity and capability
to meet customer needs requires prudent investment. ComEd iscarefully planning for expansions in capacity, communications,telemetry and controls. We are investing in advanced grid
capabilities to support DER grid integration, monitoring
and control.

With the explosive growth of EVs and the approaching
electrification wave in commercial real estate, ComEd willmeet our customers’ heightened demands for electricity
by expanding our infrastructure and capacity.

2

5

Provide tight coordination between
the grid and the millions of distributed
energy resources (DERs) coming online.
As more energy resources–such as solar panels, batteries,
electric vehicles and heat pumps–connect to the grid, ComEd
will need to make sure advanced grid technologies, planningand operations are harmonized so that it all works smoothlyand ensures customers receive the reliable electric service
they depend on.

3

Ensure necessary improvements are
made to the grid.

Provide incentives and rebates tocustomers to smooth the transition
to electrification.
ComEd is seeking to make a range of beneficial electrification
investments for our customers, including residential programs forpassenger EVs and chargers, rebates for commercial and industrial
customers and public-sector fleets, as well as customer-awarenessprograms that will help drive whole economy decarbonization.

Give customers the tools to track andtrace 24/7, 100% carbon-free power.
Many of the families and businesses we serve would liketo reduce their carbon footprint but aren’t able to measure it.
Providing them tools that let them know how clean the power
they’re consuming is will help.

19

Pillar #2:
Flexibility andresiliency at
the core of
our service
2030 GOAL:

STRENGTHEN THE GRID TO ADAPT TO AND
MITIGATE CLIMATE CHANGE IMPACTS.
With climate change and other external risks intensifying overthe next decade, the grid must achieve ever greater levels of
flexibility and resiliency. Our grid operations must first see andthen adapt to changing variables on the ground that could impact
service to customers. Technology plays a big part, but key to thisis the skill of ComEd operators across our service territory. It is their
job to leverage technology to anticipate vulnerabilities before they
happen, to isolate problems before they spread. That’s what moves
the needle on reducing the frequency and length of customer
power outages.
OUR COMMITMENT TO YOU• Resiliency – ability to withstand and recover from extreme
events that jeopardize grid availability and operation.
• Flexibility – ability to change and modify based on changing
requirements.

20

Our commitment to you
What does
Resiliency andFlexibility require?

1
2
3

4

It requires universal high-speed,
ultra-reliable communications.
Real-time coordination and control of DERs, smart switches,
protection schemes and demand-response providers acrossthe entire network.

5

It requires planning.
Probabilistic, granular, long-term planning that includes
all potential scenarios, informed by ComEd’s experienceand deep expertise as well as external data sources.

It requires investment across the board
to ensure the health and resilienceof the system.
This includes infrastructure hardening for substations, circuits,transmission and distribution power lines and utility poles.

It requires a reconfigurable grid.
A grid equipped with data, automation and communication
innovations to reconfigure itself in response to unforeseen
events and better adjust to changing conditions.

It requires active control and managementof distributed energy resources (DERs).
Solar, battery storage and EVs that are actively managed and used
as resources for the grid, contributing “nonwired” flexibility poweredby advanced intelligence.

21

Pillar #3:
Unlocknext-generation
grid efficiency
and productivity
2030 GOAL:

INCREASE GRID CAPACITY UTILIZATIONAND CONTROL GRID COSTS.
We focus on cost impacts for our customers in everything we do.
And while we are confident that we provide the highest-value
electric service in the nation at a highly competitive cost, we also
know that a dollar spent on electricity is a dollar that is not available
for groceries or piano lessons or a vacation.
That’s why grid efficiency is so important. We need to make key
investments in three categories.
OUR COMMITMENT TO YOU

22

Our commitment to you
Category 1:
Digital technology
and intelligence that
control grid costs

Category 2:
Harnessing the power of
distributed resources safely
and reliably

Advances in robotics and artificial intelligence, coupled with
the implementation of secure, cloud-based technology, are agame changer for electric companies such as ComEd. They allow
our employees to be faster and more productive in everything
they do to produce a multiplier effect for our business.

Connecting thousands of distributed energy resources, such as electricvehicles and rooftop solar panels, to the electric system requires carefulplanning and coordination. Equipped with the latest telecommunications
and real-time control technologies, our grid will be able to harness thepower of these resources to support reliable and efficient electric service
for all customers. For instance, excess electricity produced at certain timesof day can be stored and then deployed later when demand is higher.

This is not new for ComEd. A prime example from our recent
past is the smart meter, which ComEd installed for all customers.
Here, a relatively small digital device creates an incredible numberof saving opportunities in virtually every part of operations, fromgrid operations to customer billing. Another example is our use ofdrones and satellite imagery to virtually inspect equipment across
our communities, providing better information at less expense.

Category 3:
Real-time visibility thatenables action
We will build an advanced digital model of our grid that will help us
anticipate equipment failures so that equipment can be retired and replaced
before the failure occurs. As part of this, we will build precise models that
reduce “gray sky” outages during extreme weather conditions, make unplanned“blue sky” outages – such as those that happen when aging equipment
gives out – extremely rare.

23

Pillar #4:
An equitable
catalyst for community
outcomes, innovationand job creation
2030 GOAL:TARGET: HELP CUSTOMERS ACCESS UP TO $1 BILLION
OF CUMULATIVE ENERGY ASSISTANCE.
Our customers expect ComEd to be more than just an
infrastructure operator. We are a constructive, positive force
in the well-being of our local communities and economies.
As we continue our journey to a clean and equitable energy
future, we also will continue to engage with city, state andcommunity stakeholders to advance investments inunder-resourced communities and empower these communities
with access to clean, affordable, reliable energy service and solutions.
OUR COMMITMENT TO OUR COMMUNITIES24

Our commitment to our communities
12

Equity impacts informing our investment
Assessing grid investment opportunities, we will be intentional
about considering the differing impacts power outages can haveon our communities. As the consequences of major outages onunderserved communities–many of them communities of color–are frequently more severe, we expect this to result in further
investments in these communities, particularly to improve theirresiliency. Historically under-resourced communities may needadditional help from ComEd, among other service providers,compared with other communities. We embrace our role as aresource that can help lift up these communities.

Deep understanding of the experienceof under-resourced customers andcommunities
ComEd is invested in understanding the barriers our communities
and individual households face in engaging with our service andprograms, and in tapping the benefits of our investments. We commit
to analyzing and mapping our investments, programs and initiatives
to identify potential coverage gaps and explore opportunities to better
engage these customers. These include reliability impacts, online tool
usage, call-center experience and participation in energy-efficiency
programs to name a few. In the future we will collect data to better
evaluate impacts and outcomes of our programs and investments forcommunities with need.

25

Our commitment to our communities
3

Expansion of access to critical community
infrastructure and services
Foundational grid infrastructure, such as an ultra-reliablecommunication network and public EV charging, will be madeavailable to underserved local communities to bridge the accessdivide. We will steward equitable access to public energy-related
services. We will streamline customer access to paymentassistance programs.

4

A vibrant local workforce pipeline
We will work with community partners to develop areskilling curriculum and pipeline of energy-transition
and grid innovation workers, creating opportunities forthousands of employees in their own communities, with afocus on those with the greatest resource needs. Our rolein catalyzing the adoption of new grid-edge technologies
will only further the new business growth that drives
these job opportunities.

INVESTMENTS
Notable investments to support people, families and communities include:• $100 million+ per year in energy-efficiency investments for incomeeligible customers
This is a significant expansion in energy-efficiency and home-weatherization
programs, even more than the CEJA law requires. It will help customers who are
working to make ends meet save on their bills and reduce emissions.
• $150 million+ to help electrify public schools
Properly resourced and equipped public schools are essential for a bright future forour communities. ComEd has undertaken a comprehensive assessment of theinfrastructure needed to electrify public school transportation, water-heating andspace-heating needs.

26

Pillar #5:
Enabling ourcustomers tosimply make cleaner
energy choices
2030 GOAL:TARGET: SAFELY AND RELIABLY INTEGRATE
DISTRIBUTED CLEAN ENERGY RESOURCESSERVING APPROXIMATELY 400,000 CUSTOMERS.
Among the great benefits of the digital age are the powerful
information tools at our collective fingertips that are easy toaccess and easy to use. We shop for cars, homes and travelwith the benefit of data and real-time information. The same
must be true of how we choose from our growing energy
options.
OUR COMMITMENT TO YOU

27

Our commitment to you
1

Enabling all of our customers to makecleaner energy choices simply, easily
and intuitively
We will be a trusted and dependable resource for customers
interested in cleaner energy solutions across all of our communities.
We will help customers develop energy plans, connect to otherservice providers, and understand their options on how theyreceive service, accessand finance carbon-free energy, and pay
for services.

2
3

Meeting customers where they are
We will interact with customers through the mediums thatthey are most comfortable with. For many today, this means
mobile apps, social media, text messages and websites–but
for others, mail and person-to-person interactions are mostimportant.

Proactive and simple cleanerenergy offerings
We will help our customers identify energy improvements andsolutions that meet their needs, empowering them to connect
to cleaner-energy solutions and making the process simpler andsmoother, from the moment of first exploration to decision andinstallation.

28

4

Preparing communities and businesses
for carbon-free energy investments
As electrification increases the demand for power, we will use an“all of the above” toolbox to address infrastructure issues on theelectric grid or the customer side, including new infrastructure,
digitized solutions and expertise to help communities and largescale customers be ready for carbon-free energy.

5

Trusted clearinghouse of
the energy marketplace
We will expand secure data-sharing to support creating new
solutions and markets. We will expand a trusted energy marketplacethat provides customers with information on products and services,such as rooftop solar installers, EV charging installations and energy
savings programs.

CRITICAL INVESTMENTS INCLUDE:
Digitize and streamline the ways customers transact with ComEd,
including online account management, billing and payments,and outage communications.
Helping customers manage their energy usage and adopt
new cleaner-energy technologies, including personalized
product offerings, rate- and energy-efficiency program
comparison tools and EV toolkits.

How Our
Customers Will
Experience
The Grid
In 2030
By meeting our commitments and doing our work well,
our customers’ experience with ComEd will evolve.

29

We will be the most dependable service provider
in our customers’ lives
Rarely, if ever, will customers experience power outages, even as climate and other risks
expand. A more distributed, flexible grid ensures customers retain service to live their lives
uninterrupted.

Energy choices will expand and simplify
There will be an intuitive path for customers to use clean-energy products and services, just likeconsumers do now when buying homes, cars and travel. While digital options are critical for a
growing number of customers, we will also strive to make options available to those who preferperson-to-person and mail interactions.

Environmental pollution will decline; public healthmeasures will improve
A carbon-free world means emissions and pollutants from burning fossil fuels will decline. Air
quality will improve, and rates of asthma and other respiratory diseases and conditions will go
down–a benefit especially to under-resourced communities that bear the greatest burden of airpollution impacts.

Local job opportunities will grow, and we will help
local institutions fill them
We will be a premier organization for engineering, analytics and business-leadership talent in
the transforming energy sector. We will help catalyze private-capital investments in new
businesses. We will help consult on curriculums for local trade schools.

Interacting with our service will be faster, more costeffective, more predictable
We will do as we say. Critical pieces of information that our customers rely on, such as restoration
times during outages, will be more precise. Customers will gain more access to the latest information
when seeking to understand our service.

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Ready toPartner
Achieving a strong and carbon-free energy future for our
region will require a diverse coalition of people andorganizations in Illinois, across many sectors.
As the planner and operator of the electric grid, ComEd
has a responsibility to take a leadership role in achieving
these goals. And at ComEd, we believe effective leaderslisten to, work collaboratively with and inspire theirpartners–and that is exactly what we intend to do.
The journey ahead is a long one, but through it all wepledge to engage with our communities and stakeholders
with a culture of openness and transparency.

31

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Join Uson theJourney
We want to keep you updated on our progress through this2030 adventure to a carbon-free and grid-optimized future.
We invite you to follow us on social media, ask us questions
and participate in the civic conversation.
CONTACT US AT ComEd.Communication@ComEd.com