Pantone 1795

K

Important Announcement for HSBC Premier Customers
Issued on 22 February, 2012
Revised on 7 March, 2012
It is with regret that we announce that following a strategic review of our operations
globally, the HSBC Group has regrettably decided to discontinue our HSBC Premierservice in Japan.
What does this mean to me?
All mortgages and currently held open-end products, such as unit trusts and structured
products, will continue to be serviced and you do not need to undertake any specific action
if you hold any of these products.
However, the following changes will be made to the Premier service:• From 23 February, 2012, we will no longer open new customer accounts• We will no longer offer new investment products from 8 March, 2012
• We will be progressively ending operations at our network of branches and sub-branches
according to the following schedule(*1):
Nagoya sub-branch will end operations on 27 April, 2012
Akasaka(*2), Hiroo, Marunouchi(*3), Osaka sub-branch, and Yokohama will end
operations on 31 July, 2012
• In-branch ATMs will end service in line with the branch closures• ATMs at Narita Airport and the Tokyo Branch of The Hongkong Shanghai Banking
Corporation at Nihonbashi can be used until 31 July, 2012
• Japan Post, 7-Eleven and overseas ATMs can continue to be used until 28 December,2012 (Tokyo time)• From 1 August, 2012, limited HSBC Premier services will be available at the Tokyo
Branch of The Hongkong Shanghai Banking Corporation in Nihonbashi. We will send
you further details about this location and the services available there in the near future.
• Online banking will continue until 28 December, 2012, however online sales of unit
trusts and DCDs will end on 7 March, 2012.
• With immediate effective, we will no longer charge Below Balance Fees■■Note (*1) Subject to regulatory approval (*2) Includes Akasaka Alpha (*3) Includes Marunouchi Alpha

What do I need to do?
We will keep you fully informed of all changes in a timely manner and let
you know all the options available to you and the next steps you need to take. The PremierCall Centre (call toll-free at 0120-777-268) is also available to assist you.
Thank you for your patronage and please accept our apologies for any inconvenience that thisdecision may cause you.

HSBC 香港上海銀行
The Hongkong and Shanghai Banking Corporation Limited
Incorporated in the Hong Kong SAR with limited liability
香港上海銀行は、英国ロンドンに本部をおくHSBCグループの母体行です。
The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group, headquartered in London, UK.

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Pantone 1795

K

Issued: 22 February, 2012
1st revise : 7 March, 2012
2nd revise : 28 March, 2012

Frequently Asked Questions
When will branches close?
Nagoya sub-branch (27 April, 2012)
Akasaka, Hiroo, Marunouchi, Osaka sub-branch, Yokohama (31 July, 2012)
From 1 August, 2012, limited HSBC Premier services will be available at the Tokyo Branchof The Hongkong Shanghai Banking Corporation in Nihonbashi. Further details about thiswill be sent to you in the near future.
Will my account be closed? Until when do I have to close my account?
You will continue to have access to your account with outstanding balance until you decide toclose it. As mentioned above, we are progressively ending our services. If you decide to close
your account, we will help you transfer your holdings to another financial institution free ofcharge.
How can I close my account?
To close your account, please contact your Relashinship Manager or Premier Call Centre (calltoll-free at 0120-777-268). Also, account closure application forms can be downloaded fromHSBC Premier website at www.hsbcpremier.jp.
What will happen to my savings account?
You will continue to have access to your account until you close it. ATMs and Internet
Banking will end services on the respective designated dates. We will help you transfer yourholdings to another financial institution free of charge.
What will happen to auto direct debit services and standing instruction service?
If you are currently using auto direct debit service and standing instruction service, theseservices will be terminated on 28 June, 2012 and will not be processed after that day. You canremit the fund to the registered accounts after that day, however, the request of remittance isrequired in each case.
No new application for subscription for the services is accepted after 7 March, 2012.
What will happen to my foreign currency/fixed term time deposit accounts?
These will remain open until product maturity and then the deposits will be transferred into
your savings account after which we will help you close your account and transfer the proceeds
to another financial institution, where possible, free of charge. From 8 March, 2012, we nolonger offer new investment products.
HSBC 香港上海銀行
The Hongkong and Shanghai Banking Corporation Limited
Incorporated in the Hong Kong SAR with limited liability
香港上海銀行は、英国ロンドンに本部をおくHSBCグループの母体行です。
The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group, headquartered in London, UK.

2KAs for automatic-renewal type time deposits, those maturing on or before 29 June, 2012, willbe renewed automatically. However, as for the deposits maturing on or after 2 July, thematurity proceeds will be transferred to the Multi Currency Savings Account in the same
currency on its maturity date, regardless of its renewal setting.
Until when will I be able to use my ATM services?
• Schedule for ATM network services:In-branch ATMs, ATMs at Narita Airport and Nihonbashi can be used until 31 July, 2012.
Japan Post, Seven Bank and overseas ATMs can continue to be used until 28 December,2012 (Tokyo time).
• ATM Card replacement to comply with new standard of ATM services in Japan:
Current ATM Card (IC Chip ATM Card) will be replaced with a new ATM Card (MagneticStripe ATM Card) which will be delivered to your registered address with the bank in early
April 2012.
Please be advised that from 1 May, 2012 onward, your existing ATM Cards can no longer beaccepted either at domestic or international ATMs.
Please be aware of the following in switching to the new ATM Card:-Your existing ATM Cards will expire once you use new ATM Card-Even if you do not use new ATM Card, your existing ATM Card will expire at the end ofApril 2012
-New ATM Card service schedule is subject to ATM services
Will I still be able to undertake online banking?
Purchase of Dual Currency Deposit and Unit Trust and new opening of Time Deposit has
stopped from 8 March, 2012 onward. However, please note that limited online banking
services will continue to be available until 28 December, 2012.
What will happen to my dual currency deposit account?
This will remain open until product maturity and then the deposits will be transferred into yoursavings account. From 8 March, 2012, we no longer offer new investment
products.
What will happen to my RMB deposit account?
We will continue to service this account and we will assist you in transferring the balance toanother financial institution.
If I have to convert these foreign currency deposits back to JPY now, I will be adversely
affected. What should I do?
You do not have to convert foreign currency deposits back to JPY and we will assist you intransferring the balances to another financial institution, where possible, and closing youraccount, free of charge.
I have a unit trust/structured product. What will happen to this?
We will continue to service all currently held unit trusts/structured products and help you
transfer the holdings of these to another financial institution where possible.

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What will happen to my mortgage/balance-offset mortgage?
We will continue to service your mortgage under the current terms and conditions.
I use HSBC Premier credit card. What will happen to this?
Credit card services will end on 7 September, 2012 and your Japan issued HSBC Premiercredit card will become invalid from 8 September, 2012. In-line with the ending of credit card
services, credit card services and privileges will be demised as follows:• Airport Lounge services, baggage delivery services, home&Away Programme and othercard privileges will no longer be offered beyond 11 June, 2012.
• The Reward programme will come to an end and the points shown in your May 2012
credit card statement (payment due date 11 June, 2012) will be the final total. Valid
reward points can be converted to airline miles, gift vouchers, cash back, or charity
programme donation by 5 July, 2012. Points can be exchanged either via HSBC PremierInternet banking or through the HSBC Premier Call Centre. Please note that all reward
points will become invalid after 6 July, 2012.
• Your ETC Card will become invalid after 8 September, 2012. Please note that we willcontinue accepting renewal of ETC cards that expire in June 2012 or before, however,such renewed card cannot be used after 8 September, 2012. We will not accept renewalof ETC cards that expire in July 2012 or later.
Please be aware that if you close your HSBC Premier account in Japan before 7 September,
2012, your HSBC Premier credit card will be cancelled and all outstanding balances will need
to be settled by the time of account closure. We also ask that you exchange your reward points
before card cancellation.
I have Premier accounts both in Japan and overseas. What will happen to myoverseas account following the closure of my Premier account in Japan?
Your Premier account overseas will continue to be available to you. However, please note thatyou will be required to meet overseas local Premier eligibility criteria in at least one country
where you hold your Premier account overseas in order to avoid Below Balance Fees frombeing incurred.
• Customers qualified for Premier eligiblity overseas:
As you are qualified for overseas local Premier eligibity requirements, your overall Premier
status will remain unchanged and your Premier account overseas will continue to beavailable to you.
• Customers qualified for Premier eligiblity only in Japan:
Please contact your Relationship Manager by 31 July, 2012 to help you in choosing whichcountry you wish to qualify in.
While I currently only have a Premier account in Japan, I am interested in opening anoverseas account. What should I do?
We can support you open an overseas Premier account in several countries around the world,
including Hong Kong and Singapore. However, we will no longer offer the support service
from 1 August, 2012. Please contact your Relationship Manager for further information aboutthis.

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