Equality and Diversity Office
FH | JOANNEUM
Contact:
Katrin Oberhauser and Verena Friess
Tel: +43 316 5453 8937
Mail:
katrin.oberhauser@fh-joanneum.atverena.friess2@fh-joanneum.atInternational Relations
FH | JOANNEUM
Contact:
Birgit Hernády
Tel: +43 316 5453 - 8827
Mail: international@fh-joanneum.at

29.03.2022

Table of contents
Information and Support for Ukrainians in Graz ..................................................................................... 1
Information and support for Ukrainians in Austria ................................................................................. 2
Information for people who want to help .............................................................................................. 2
Finding Accommodation ......................................................................................................................... 3
Medical Care............................................................................................................................................ 4
Childcare and Education .......................................................................................................................... 4
Legal Counselling ..................................................................................................................................... 4
Multilingual Psychological Counselling ................................................................................................... 5
Support at FH JOANNEUM - University of Applied Sciences ................................................................... 6

INFORMATION AND SUPPORT FOR UKRAINIANS IN GRAZ
rusgraz.com
Rusgraz provides important and up to date information for Ukrainians in Graz. The Website is in
Russian and provides information on topics such as:• The initial registration process• Finding accommodation, clothes, furniture, cooking utensils• Medical Services• Child Care and Education• Free German classes• WorkWebsite: Информация для прибывших в Грац из Украины | Грац по-русски (rusgraz.com)

Telegram Group GrazUA
In this Telegram group Ukrainians who are in Graz exchange information, arrange meetings andprovide mutual assistance to each other:
Link: https://t.me/grazUA_HELP

Support for artists from Ukraine in Graz
The centre for contemporary art “RotoR” provides support to artists from Ukraine in Graz
Telephone: +43 316 688306
E-mail: office.graz@artistshelp-ukraine.at
Website: https://rotor.mur.at/

City of Graz
The City of Graz has created a webpage with important information for Ukrainians, which is updated
regularly. It contains information on the initial registration process, accommodation, childcare andaccess to kindergarten and schools, access to the labour market and finding jobs, German courses,scholarships, etc.
Website: Aktuelle Informationen zur Ukraine - Stadtportal der Landeshauptstadt Graz

Ukrainian Honorary Consulate in Graz
Office hours: Monday to Friday from 08:00 to 12:00
Telephone: +43 (0) 677 627 16936
E-mail: graz@konsulat-ukraine.at
Address: Paulustorgasse 10, 8010 Graz
The Honorary Consulate of Ukraine in Graz is not authorised to carry out certification, passport orvisa services! Please contact the Embassy in Vienna directly if you have any questions in this regard.
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INFORMATION AND SUPPORT FOR UKRAINIANS IN AUSTRIA
Hotline for Ukrainians in Austria:
The hotline is operated by the Austrian state
Telephone: + 43 1 2676 870 9460

Ukrainian Embassy
Office hours: Monday to Thursday: 08:30 to 17:30, Friday 08:30 to 16: 30
Phone: +43 1 479 71 72 11Mail: emb_at@mfa.gov.ua
Address: Naaffgasse 23, 1180 Vienna
Website: http://austria.mfa.gov.ua/deTracing service for family reunification
The Austrian Red Cross supports refugees in family reunification and runs a tracing service to locate
people who have been separated as a result of wars, armed conflicts, natural disasters or migration.
Consultations by appointment only; appointments can be made by email.
Mail: fzf@roteskreuz.at
Website: Suchdienst und Familienzusammenführung – Rotes Kreuz

List of different support services for refugees in Austria (in English)
The document linked below provides a comprehensive listing of different support services forrefugees in Austria. The document is written in English and continuously updated.
Document: Ukrainian Refugees in Austria / Information - Google Docs

INFORMATION FOR PEOPLE WHO WANT TO HELPThe Austrian Association “Aufstehn” provides comprehensive information on ways to engage toindividuals who want to support people from Ukraine. In addition, the city of Graz also publishes
information on Ukraine and on possibilities to support. The Federal Agency for Care and Support
Services (BBU) has set up a coordination office that people with vacant properties can contact tomake them available to people from Ukraine at short notice.
Website “Aufstehen”: https://www.aufstehn.at/share/ukraine/
Website City of Graz: Aktuelle Informationen zur Ukraine - Stadtportal der Landeshauptstadt Graz
Website BBU: If you want to provide accommodation to people from Ukraine and need more
information on the process of making your accommodation available, please click here:
Ukraine-Hilfe: So können Sie unterstützen - BBU

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FINDING ACCOMMODATIONAs part of the initial registration process you will be automatically provided with accommodation. Formore information on the initial registration process please click here: Информация для прибывшихв Грац из Украины | Грац по-русски (rusgraz.com)
You can also search for accommodation by yourself. The most commonly used websites for searchingfor accommodation in Graz and Austria are willhaben and wg-gesucht.
Willhaben is the largest online portal for adverts in Austria. Everything is sold here, from furniture toclothes to cars. There is also a separate section for renting or buying houses, flats and rooms inshared flats. The advertisements are posted by both private and commercial sellers.
Website: Immobilien: Haus, Wohnung, Privatimmobilien, Gewerbeimmobilien - willhaben
WG-Gesucht is an online portal for shared rooms, co-living and flats. Here accommodation fromprivate and commercial providers is advertised.
Website: WG Graz : WG-Zimmer Angebote in Graz (wg-gesucht.de)There are also various groups that directly connect forced migrants who need housing withindividuals who offer (free) accommodation:

Flüchtlinge Willkommen (FlüWi) AustriaFlüWi connects refugees and asylum seekers in need of housing with people in Austria who offer
private rooms in flatshares. FlüWi can also help with rent financing in some cases.
People who need a place to stay can register here.
Mail: hallo@fluechtlinge-willkommen.at

War Help - Website in Ukrainian and English
War help lists hosts who can accommodate individuals and families temporarily. Details vary; hosts
can be contacted directly.
Website: Accommodation – Help each other! (warhelp.eu)

Homes for Ukraine - Website in Ukrainian, English and German
Free temporary accommodation in Europe with hosts who have registered through the system.
People looking for accommodation can contact the organisation via the following email address:
Mail: info@homesforukraine.eu
Website: Homes For Ukraine – Offer & Find Shelter

Prykhystok- Share and find shelter
Prykhystok connects people who need shelter with those who offer it. It is possible to register as ahost or as a person looking for shelter.
Website: Shelter - shelters of their own (prykhystok.in.ua)
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Train of Hope: Hotel rooms in Vienna for short time stays -free of charge
The organisation Train of hope cooperates with a hotel in Vienna to provide free short-term
accommodation for people fleeing from Ukraine. If you need a room in Vienna you can call thefollowing number: +43 660 6419682 (please no Whats App or text messages).

MEDICAL CARE
For further information on medical services please click here: Информация для прибывших в Грациз Украины | Грац по-русски (rusgraz.com)

CHILDCARE AND EDUCATION
For further information on childcare and education please check the Website of rusgraz:Информация для прибывших в Грац из Украины | Грац по-русски (rusgraz.com) or the website ofthe city of Graz: Aktuelle Informationen zur Ukraine - Stadtportal der Landeshauptstadt GrazLEGAL COUNSELLING
Caritas hotline for questions on immigration law
As a first reaction to the war in Ukraine, Caritas set up an Austria-wide hotline for questions onimmigration law. The hotline offers counselling services for people from Ukraine and their relatives
as well as for helpers.
Office hours: Monday to Friday from 09:00 to 14:00
Hotline: +43 5 17 76 380
Hotline of Caritas Styria for legal counselling for refugees and migrants: +34 316 8015 2015

ZEBRA - Centre for Foreigners' Rights in Graz
Zebra offers multilingual and free counselling on foreigners' rights issues.
Office hours: Monday to Thursday: 09:00 to 17:00, Friday: 09:00 to 13:00
Telephone: +43 316 83 56 30 0
Mail: office@zebra.or.at
Addresse: Granatengasse 4/ 3. Stock, 8020 Graz

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MULTILINGUAL PSYCHOLOGICAL COUNSELLINGAMIKE-Telephone
The hotline offers crisis therapy/counselling specifically for people who have migrated or have been
displaced. The hotline is free of charge, multilingual and anonymous. It can be used once or severaltimes. Counselling is available in the following languages: Farsi/ Dari, Arabic, Kurdish, English,
German, BKS, Russian and Turkish.
Helpline in Russian: 0043 1 343 0101
Helpline in English and German: +43 1 343 01 01 1
Website (German): AMIKE-Telefon - Diakonie

ZEBRA: Counselling for refugees and migrants in GrazZEBRA offers up-to-date information, legal advice and psychotherapeutic support for people fromUkraine. All support is free of charge and available in various languages.
Office Hours: Monday to Thursday from 9.00 to 17.00, Friday from 9.00 to 13.00
Telephone: +43 316 835630
Mail: office@zebra.or.at
Website (German): Zebra-Beratungsangebot für Menschen aus der Ukraine

OMEGA: Counselling for refugees and migrants in GrazOMEGA offers psychological counselling for refugees and migrants. All support is free of charge andavailable in various languages.
Office Hours: Monday, Tuesday, Wednesday, Thursday 8:30 to 15:00, Friday 8:30 - 14:00
Telephone: +43 316/77 35 54
Mail: sekretariat@omega-graz.at
Website (English): Herzlich willkommen bei OMEGAe - OMEGA Transkulturelles Zentrum (omegagraz.at)

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SUPPORT AT FH JOANNEUM - UNIVERSITY OF APPLIEDSCIENCES
Tuition fee waivers, free German language courses and counselling
Ukrainian students will be exempted from tuition fees at FH JOANNEUM in the summer term of2022. The International Relations Department of the FH JOANNEUM offers free German courses forrefugees (regardless of their status) and advises refugees (regardless of their status) who wish tostudy at FH JOANNEUM. Students and employees with mental health problems can contact theEquality and Diversity Office.
To register for free German courses please fill in this form:
Registration for special German courses for Ukrainians – Refugees | FH JOANNEUM Gesellschaft
mbH. (fh-joanneum.at)
If you have any questions regarding the free German Courses, please write to: daf@fh-joanneum.at
Contact person for mental health problems for students and staff of FH JOANNEUM:
Verena Friess, Equality and Diversity Office
Email: verena.friess2@fh-joanneum.at
Phone: +43 316 5453 - 8927
Further information on FH JOANNEUM's support services for refugees can be found here:
Refugees » FH JOANNEUM (fh-joanneum.at)
Enquiries of all kinds related to the war in Ukraine can be sent to the following email address:
Mail: ukraine@fh-joanneum.at

Financial Support:
Students
The Federal Student Association of Austria (ÖH) plans to offer a one-time payment of 1000€ toUkrainian and Russian students. Beginning with the 9th of March 2022, applications can besubmitted. Further information on the application process will be published here: Funding Pool |Österreichische Hochschüler_innenschaft (oeh.ac.at)
Contact: ÖH JOANNEUM
Telephone: +43 316/5453-8503
Mail: info@oeh-joanneum.at |Employees
Employees can receive financial support through the FH JOANNEUM social fund.
Contact Person: Kaja Unger (Staff Council)
Telephone: +43 316 5453 – 8812
Mail: BR-Sekretariat@fh-joanneum.at6