HP Pavilion 14 Chromebook
Maintenance and Service Guide

SUMMARY
CAUTION: Your computer has user-replaceable parts and non-user-replaceable parts that should only
be replaced by an authorized service provider. Accessing some internal parts can damage thecomputer or void your warranty. Go to Removal and replacement procedures on page 15 for details.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Google is atrademark of Google Inc. Intel and Celeron
are trademarks of Intel Corporation in
the U.S. and other countries. SD Logo is atrademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services areset forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shallnot be liable for technical or editorial errors
or omissions contained herein.
Second Edition: April 2013
First Edition: January 2013
Document Part Number: 709592-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard,flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter tocontact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv

Safety warning noticeTable of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 3
Display .................................................................................................................................................. 3
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights, speakers, and buttons .............................................................................................. 5
Left side ................................................................................................................................................ 6
Right side ............................................................................................................................................. 7
Bottom .................................................................................................................................................. 8
3 Illustrated parts catalog ................................................................................................................................. 9Service label ......................................................................................................................................... 9Computer major components ............................................................................................................. 10
Display assembly subcomponents ..................................................................................................... 12
Miscellaneous parts ............................................................................................................................ 12
Sequential part number listing ............................................................................................................ 13
4 Removal and replacement procedures ....................................................................................................... 15
Preliminary replacement requirements ............................................................................................... 15
Tools required .................................................................................................................... 15
Service considerations ....................................................................................................... 15
Plastic parts ....................................................................................................... 15
Cables and connectors ..................................................................................... 15
Drive handling ................................................................................................... 16
Grounding guidelines ......................................................................................................... 16
Electrostatic discharge damage ........................................................................ 16
Packaging and transporting guidelines ............................................. 17
Component replacement procedures ................................................................................................. 19
Service label ...................................................................................................................... 19
Battery ............................................................................................................................... 20
Computer feet .................................................................................................................... 21
Display panel ..................................................................................................................... 22
Keyboard ........................................................................................................................... 24
Top cover ........................................................................................................................... 28
Power button board ........................................................................................................... 30v

Hard drive .......................................................................................................................... 32
USB board/Audio jack ........................................................................................................ 34
WLAN module .................................................................................................................... 35
System board ..................................................................................................................... 38
Memory module ................................................................................................................. 41
RTC battery ....................................................................................................................... 44
PCH heat sink .................................................................................................................... 45
Heat sink ............................................................................................................................ 46
Fan ..................................................................................................................................... 47
Speaker assembly ............................................................................................................. 48
RJ-45 cover ....................................................................................................................... 49
Display Assembly .............................................................................................................. 50
Power connector ................................................................................................................ 53
5 Specifications ................................................................................................................................................ 55
Computer specifications ..................................................................................................................... 55
35.6 cm (14.0 in), display specifications ............................................................................................. 56
Hard drive specifications .................................................................................................................... 56
Solid-state drive specifications ........................................................................................................... 57
6 Power cord set requirements ...................................................................................................................... 58
Requirements for all countries ............................................................................................................ 58
Requirements for specific countries and regions ............................................................................... 59
7 Recycling ....................................................................................................................................................... 61
Index ................................................................................................................................................................... 62vi

1

Product description
Category

Description

Product Name

HP Pavilion 14 Chromebook

Processor

Intel® Celeron® 847 (1.1GHz, 1333 MHz/2 MB L3 Cache, dual core, controllable TDP,
8 W-17 W)

ChipsetIntel NM70 Express chipset

Graphics

Intel HD Graphics
Supports HD Decode, DX11, and HDMI

Display panel

Memory35.6 cm (14.0 in), high-definition (HD), white light-emitting diode (WLED), flat (3.6 mm) SVA
BrightView (1366×768) display:●

Typical brightness: 200 cd/m2 (nits)●

All display assemblies include two wireless local area network (WLAN) antenna cables●

Supports 16:9 ultra-wide aspect ratio

One SODIMM memory module slot
Dual-channel memory support
DDR3L-1600 MHz Dual Channel support
DDR3-1333 MHz support (DDR3L-1600 downgraded to DDR3-1333)
Supports up to 4 GB of system RAM in the following configurations:Hard drives●

4096 MB total system memory (4096 MB × 1)●

2048 MB total system memory (2048 MB × 1)

Supports 6.35 cm (2.5 in) hard drives in
9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Serial ATA (SATA)
Supports the following single hard drive configurations:

Audio and video●

320 GB, 5400 rpm, 9.5 mm●

320 GB, 5400 rpm, 7.0 mm●

16 GB solid-state drive

One digital microphone
HD audioTwo Altec Lansing speakers
HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by
30 frames per second

Ethernet

Integrated 10/100 network interface card (NIC)

Wireless

Integrated wireless local area network (WLAN) options by way of wireless module1Category

Description
Two WLAN antennas built into display assembly
Support for the following WLAN formats:●External media card

Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth® 4.0 combo adapter, HMC

HP Multi-Format Digital Media Reader slot with push-push technology, supporting
the following digital card formats:●

Secure Digital (SD) Memory Card●

Secure Digital High Capacity (SDHC) Memory Card●

Secure Digital Extended Capacity (SDXC) Memory Card●

MultiMediaCard (MMC)

Internal media cards●

One half-size Mini Card slot for WLAN

Ports

●

Audio-in/Audio-out (combination headphone/microphone)●

HDMI version 1.4 supporting up to 1920×1200 @ 60Hz●

HP AC power adapter●

RJ-45 (Ethernet, includes link and activity lights)●

USB 2.0 (3 ports)

Keyboard/pointing devices

Full-size, island-style keyboard
TouchPad with two buttons:

Power requirements●

Multitouch gesture support enabled as default●

Taps enabled by default

AC adapter
65 W AC adapter, nPFC
Battery
4 cell, 37 Whr, 2.55 Ah, Li-ion battery
Supports fast charge

Security

Security cable slot
Trusted Platform Module (TPM) functionality

Operating system

Preinstalled:●

Serviceability

2Chapter 1 Product description

Google™ Chrome OS

End-user replaceable parts:●

AC adapter●

Battery●

Keyboard2

External component identification

Display

Component

Description(1)

WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
local area networks (WLANs).

(2)

Webcam light

On: The webcam is in use.

(3)

HP TrueVision HD Webcam

Records video, captures still photographs, and allows you tovideo conference and chat online using streaming video.

(4)Internal microphone

Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediatelyaround the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety andEnvironmental Notices that applies to your country or region.

Display3

Top
TouchPad

Component

4

Description(1)

TouchPad zone

Moves the on-screen pointer and selects or activates itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Chapter 2 External component identification

Lights, speakers, and buttons

Component(1)(2)

Description
Power light

Power button●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.

●

Off: The computer is off.

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is in the Sleep state, press the
button briefly to exit that state.

●

When the computer is on and you want to lock thescreen, briefly press the power button until you see thesign-in screen appear. Pressing the power button
during screen lock mode will turn off the computer.

●

When computer is on and you want to turn off thecomputer, press and hold the power button until it turns
off.

(3)

Speakers (2)Produce sound.

(4)

Caps lock light

White: Caps lock is on, which switches the letter keys to all
capital letters.

Top

5

Left side

Component(1)

Description
Security cable slot

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as adeterrent, but it may not prevent the computer from being
mishandled or stolen.

(2)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(3)

USB 2.0 port

Connects an optional USB 2.0 device.

(4)

Audio-out (headphone) jack/Audio-in(microphone) jackProduces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone. The jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or aheadset. For additional safety information, see theRegulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, thecomputer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) andaudio-in (microphone).

6

Chapter 2 External component identification

Right side

Component(1)

Description
Power light●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.

●

Off: The computer is off.
Blinking white: The drive is being accessed.

(2)

Drive light●(3)

Digital Media Slot

Supports the following digital card formats:●

Secure Digital (SD) Memory Card●

Secure Digital High Capacity (SDHC) Memory Card●

Secure Digital Extended Capacity (SDxC) Memory
Card●

MultiMediaCard (MMC)(4)

USB 2.0 ports (2)Connect optional USB 2.0 devices.

(5)

HDMI port

Connects an optional video or audio device, such as ahigh-definition television, or any compatible digital or audio
device.

(6)RJ-45 (network) jack lights●

White: Computer is connected to a network.

●

Blinking amber: Data is being transferred.

NOTE: When both lights are off the computer is notconnected to a network.
(7)

RJ-45 (network) jackConnects a network cable.

(8)

AC adapter light●

White: The AC adapter is connected and the battery is
charged.

●Blinking white: The battery has reached a low battery
level.

●

Amber: The AC adapter is connected and the battery
is charging.

●

Off: The computer is using DC power.

(9)Power connector

Connects an AC adapter.

Right side7

Bottom

Component

Description(1)

Battery bay

Holds the battery.

(2)

Battery lock

Unlocks and locks the battery.

(3)

Vents (4)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(4)

8

Battery release latch

Chapter 2 External component identification

Releases the battery from the battery bay.

3

Illustrated parts catalog

Service label
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service label. The service label is located on the bottom of the computer.
NOTE:Your label may look slightly different from the illustration in this section.

Item

Description

Function(1)

Product name

This is the model name for the computer.

(2)

Serial numberThis is an alphanumeric identifier that is unique to each product.

(3)

Product part numberThis number provides specific information about the product's hardware components. The
part number helps a service technician to determine what components and parts areneeded.

(4)Warranty period

This number describes the duration of the warranty period for the computer.

(5)

Model description(select models only)This is the alphanumeric identifier needed to locate documents, drivers, and support forthe computer.

Service label

9Computer major components

Item

Component(1)

35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly. The display assemblyis spared at the subcomponent level only.
NOTE:

(2)

For a full list of display spare parts, see Display assembly subcomponents on page 12.

Keyboard, black finish (includes keyboard cable):●

10

Spare part number

For use in France

Chapter 3 Illustrated parts catalog

708135-051

Item

Component

Spare part number●

For use in Germany

708135-041●

For use Internationally708135-B31●

For use in the Nordic Region

708135-DH1●

For use in Latin America

708135-161●

For use in the United Kingdom

708135-031●

For use in the United States708135-001(3)Top cover, sparkling black (includes TouchPad)

708136-001(4)Power button board (includes cable)

697901-001(5)

System board (includes processor and replacement thermal material)

704989-001(6)Memory module (DDR3-1600 MHz, PC3-12800):●

4 GB

641369-005

●

2 GB

652972-005(7)

Heat sink (includes replacement thermal material)

697915-001(8)

RTC battery

697917-001(9)

Hard drive SATA, (does not include hard drive bracket or cable):
9.5 mm (0.37 in) x 6.35 cm (2.50 in):●

320 GB, 5400 rpm

622643-005

7.0 mm (0.28 in) × 6.35 cm (2.50 in):●

(10)

320 GB, 5400 rpm

645193-005

Solid-state drive, 16 GB

713526-001

Hard Drive Hardware Kit, not illustrated, (includes hard drive bracket, screws, andcable)

697905-001

WLAN module:●

Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC

676786-005(11)

Platform Controller Hub (PCH) heat sink699248-001(12)Speaker assembly (includes left and right speakers and cable)

697918-001(13)Battery, 4 cell, 37 Whr, (2.55 Ah)

695192-001

(14)

Fan

697914-001(15)

RJ-45 cover

700428-001(16)Power connector

697921-001(17)

USB board (includes cable and audio-out/audio-in jack)697902-001(18)

Base enclosure

708134-001

Rubber Feet Kit, not illustrated

697906-001

Computer major components

11Display assembly subcomponents

Item

Component

Spare part number(1)

Display bezel

697907-001(2)

Display Hinge Kit (includes left and right display hinges and brackets)

697908-001(3)

35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel

698523-001(4)Webcam/microphone module

697903-001(5)Antenna Kit (includes left and right wireless antenna cables and transceivers)

697913-001(6)

Display Panel Cable Kit (includes display panel cable and webcam/microphone
module cable)

697911-001(7)

Back cover, sparkling black

708133-001

Miscellaneous parts
Component

Spare part number

AC adapter●

65 W RC V AC

693715-001●

65 W RC V AC (select models only)

707750-001

Power cord (3-pin, black, 1.83 m):

12

Chapter 3 Illustrated parts catalog

Component

Spare part number●

For use in Australia

490371-011●

For use in Denmark

490371-081●

For use in Europe

490371-021●

For use in India

490371-D61●

For use in North America

490371-001●

For use in the United Kingdom and Singapore

490371-031

Screw Kit (not illustrated)

697912-001

Thermal Material Kit

680571-001

Sequential part number listing
Spare part number

Description

490371-001

Power cord for use in North America (black, 3-pin, 1.83 m)

490371-011

Power cord for use in Australia (black, 3-pin, 1.83 m)

490371-021

Power cord for use in Europe (black, 3-pin, 1.83 m)

490371-031

Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)

490371-081

Power cord for use in Denmark (black, 3-pin, 1.83 m)

490371-D61

Power cord for use in India (black, 3-pin, 1.83 m)

622643-005

320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bracket or cable)

641369-005

4 GB memory module (DDR3-1600 MHz, PC3-12800)

645193-005

320 GB, 5400 rpm hard drive (7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bracket or cable)

652972-005

2 GB memory module (DDR3-1600 MHz, PC3-12800)

676786-005

Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC

680571-001

Thermal Material Kit (includes replacement thermal paste and pads)

693715-001

65 W, nPFC, AC adapter

695192-001

4 cell, 37 Whr, 2.55 Ah Li-ion battery

697901-001

Power button board (includes cable)

697902-001

USB board (includes cable and audio-out/audio-in jack)697903-001

Webcam/microphone module

697905-001

Hard Drive Hardware Kit (includes hard drive bracket, screws, and cable)

697906-001

Rubber Feet Kit

697907-001

Display bezel

697908-001

Display Hinge Kit (includes left and right display hinges and brackets)

Sequential part number listing

13

14

Spare part number

Description

697911-001

Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)

697912-001

Screw Kit

697913-001

Antenna Kit (includes left and right wireless antenna cables and transceivers)

697914-001

Fan

697915-001

Heat sink (includes replacement thermal material)

697917-001

RTC battery

697918-001

Speaker assembly (includes left and right speakers and cable)

697921-001

Power connector

698523-001

35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel

699248-001

PCH heat sink

700428-001

RJ-45 cover704989-001

System board (includes processor and replacement thermal material)

707750-001

65 W, nPFC, AC adapter (select models only)

708133-001

Back cover, sparkling black

708134-001

Base enclosure

708135-001

Keyboard with black finish for use in the United States (includes cable)

708135-031

Keyboard with black finish for use in the United Kingdom (includes cable)

708135-041

Keyboard with black finish for use in Germany (includes cable)

708135-051

Keyboard with black finish for use in France (includes cable)

708135-161

Keyboard with black finish for use in Latin America (includes cable)

708135-B31

Keyboard with black finish for use Internationally (includes cable)

708135-DH1

Keyboard with black finish for use in the Nordic Region (includes cable)

708136-001

Top cover, sparkling black (includes TouchPad)

713526-001

16 GB solid-state drive

Chapter 3 Illustrated parts catalog

4Removal and replacement procedures
CAUTION: The user-replaceable parts for this computer are:AC adapter
Battery
Keyboard
For all parts that are not user-replaceable, only HP authorized service providers should perform theremoval and replacement procedures described here. Accessing the internal part could damage thecomputer or void the warranty.

Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:●Flat-bladed screwdriver●

Magnetic screwdriver●

Phillips P0 and P1 screwdrivers

Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and allaccompanying screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required tounseat or seat the cables during removal and insertion. Handle cables by the connector wheneverpossible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed insuch a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Preliminary replacement requirements

15

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, turn off the computer.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout anormal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.
CAUTION: A product can be degraded by as little as 700 V.

16

Chapter 4 Removal and replacement procedures

Typical electrostatic voltage levels
Relative humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure thatmechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

Preliminary replacement requirements

17●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plugconnectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must beworn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive tabletop workstations with ground cords of one megohm resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

18

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement procedures

Component replacement proceduresThis chapter provides removal and replacement procedures.
There are a number of screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw and screw lock size and location during removal
and replacement.

Service label
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service label. The service label is located on the bottom of the computer.
NOTE:Your label may look slightly different from the illustration in this section.

Item

Description

Function(1)

Product name

The name affixed to the front of the computer.

(2)

Serial numberThis is an alphanumeric identifier that is unique toeach product.

(3)

Product part numberThis number provides specific information about
the product's hardware components. The partnumber helps a service technician to determine what
components and parts are needed.

(4)

Warranty period

This number describes the duration of the warranty
period for the computer.

(5)

Model description (select models only)This is the alphanumeric identifier needed to locate
documents, drivers, and support for the computer.

Component replacement procedures

19

BatteryDescription

Spare part number

4 cell, 37 Whr, 2.55 Ah Li-ion battery

695192-001

Before disassembling the computer, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

Remove the battery:1.

Turn the computer upside down on a flat surface.

2.

Slide the battery release lock (1) far enough that it rests in the unlocked position.

3.

Slide the battery release latch (2) to release the battery.

4.

Slide the battery (3) from the middle to remove it from the computer.

To insert the battery, follow these steps:
CAUTION: Do not slant the battery as you insert it.
1.

20

Holding the battery in the middle, slide the battery (1) straight into the computer until the battery
release latch locks into place.

Chapter 4 Removal and replacement procedures

2.

Reset the battery release lock (2) to the locked position.

Computer feet
Description

Spare part number

Rubber Feet Kit

697906-001

The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach tothe base enclosure in the locations illustrated below.

Component replacement procedures

21

Display panel
Description

Spare part number

Display bezel

697907-001

35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel

698523-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the display panel, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

NOTE: To replace the entire display assembly, additional steps are required (see Display Assemblyon page 50).
Remove the panel:

22

1.

Remove the plastic screw covers (1) and the two Phillips screws (2) that secure the display
bezel to the display assembly.

2.

Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) ofthe display bezel until the bezel disengages from the display enclosure.

Chapter 4 Removal and replacement procedures

3.

Remove the display bezel (4).

4.

Remove the four Phillips screws for the display panel.

NOTE: Support the display panel as you lean the panel forward.
5.

Move the panel toward the keyboard (1).

6.

Release the adhesive support strip (2) that secures the display panel cable connector to
the display panel.

Component replacement procedures

23

7.

Disconnect the display panel cable (3) from the display panel, and then remove the panel (4).

Reverse this procedure to replace the panel.

Keyboard
NOTE:

The keyboard spare part kit includes a keyboard cable.

Description

Spare part number

Black keyboard:●

For use in France

708135-051●

For use in Germany

708135-041●

For use Internationally708135-B31●

For use in Latin America

708135-161●

For use in the Nordic Region

708135-DH1●

For use in the United Kingdom

708135-031●

For use in the United States708135-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the keyboard, follow these steps:

24

1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

Chapter 4 Removal and replacement procedures

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

Remove the keyboard:
1.

Remove the two Phillips screws that secure the keyboard to the computer.

Component replacement procedures

25

26

2.

Turn the computer right-side up with the front toward you. Open the display and stand thecomputer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard
icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it
disengages from the computer.

3.

Turn the computer right-side up with the front toward you and open the display.

Chapter 4 Removal and replacement procedures

4.

Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift upon the rear of the keyboard.

5.

Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) fromthe system board.

6.

Remove the keyboard.

Component replacement procedures

27

Reverse this procedure to install the keyboard.

Top cover
NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board andTouchPad cable.
Description

Spare part number

Sparkling black top cover

708136-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the top cover, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

Remove the top cover:
1.

28

Remove the seven Phillips screws that secure the top cover to the base enclosure.

Chapter 4 Removal and replacement procedures

2.

Disconnect the power button cable (1) and the TouchPad cable (2).

3.

Close the display and turn the computer upside down.

4.

Remove the eight Phillips screws from the bottom of the computer.

5.

Turn the computer over and open the display.

Component replacement procedures

29

6.

Gently lift around the edges of the top cover (1) and lift to remove the top cover (2).

When replacing the top cover, be sure that the following components are removed from the defective
top cover and installed on the replacement top cover:●Power button board and cable (see Power button board on page 30).

Reverse this procedure to install the top cover.

Power button board
Description

Spare part number

Power button board (includes cable)

697901-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the power button board, follow these steps:30

1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

Chapter 4 Removal and replacement procedures

Remove the power button board:
1.

Turn the top cover upside down, with the front toward you.

2.

Remove the Phillips screw (1) and tape that secure the power button board to the top cover.

3.

Release the clips, lift the power button board (2), and carefully slide the power button cable out
from the guides (3) to remove the power button board.

Reverse this procedure to install the power button board.

Component replacement procedures

31

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket andscrews.
Description

Spare part number

9.5 mm (0.37 in) × 6.35 cm (2.50 in), 320 GB, 5400 rpm, SATA

622643-005

7.0 mm (0.28 in) × 6.35 cm (2.50 in), 320 GB, 5400 rpm, SATA

645193-005

16 GB solid-state drive, SATA

713526-001

Hard Drive Hardware Kit (includes hard drive cable, and hard drive bracket and screws)

697905-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the hard drive, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

Remove the hard drive:
1.

Disconnect the USB cable on top of the hard drive from the computer.

NOTE: If it is necessary to replace the hard drive cable, see System board on page 38.

32

Chapter 4 Removal and replacement procedures

2.

Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard
drive cable (3).

3.

Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive.

To install a hard drive, reverse the removal procedure.

Component replacement procedures

33

USB board/Audio jackDescription

Spare part number

USB board (includes cable and audio-out/audio-in jack)697902-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the USB board, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

Remove the USB board:
NOTE: One side of the USB cable lies across the hard drive. It is disconnected during the hard
drive removal process.
1.

Remove the screw (1) and gently lift the USB board (2) up.

2.

Slide the USB board (3) out to remove it.

Reverse this procedure to install the USB board.

34

Chapter 4 Removal and replacement procedures

WLAN module
Description

Spare part number

Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC

676786-005

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wirelessmodule authorized for use in the computer by the governmental agency that regulates wirelessdevices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal.

Component replacement procedures

35

2.

Remove the Phillips screw (2) that secures the WLAN module to the system board. (The WLAN
module tilts up.)3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: The WLAN module is designed with a notch to prevent incorrect installation into
the WLAN module socket.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,
the protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.

36

Chapter 4 Removal and replacement procedures

Reverse this procedure to install the WLAN module.

Component replacement procedures

37

System board
NOTE:

The processor is included on the system board.

The system board Thermal Material Kit, part number 680571-001, includes replacement thermal
paste and pads.
Description

Spare part number

System board

704989-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the system board, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

After removing the system board, be sure that the following components are removed fromthe defective system board and installed on the replacement system board:●

Memory module (see Memory module on page 41)●

RTC battery (see RTC battery on page 44)●

Heat sink (see Heat sink on page 46)●

PCH heat sink (see PCH heat sink on page 45)

Remove the system board:
1.

38

Disconnect the following cables from the system board:●

Display panel cable (1)●Speaker cable (2)●Fan power connector (3)Chapter 4 Removal and replacement procedures

2.

Remove the power connector bracket Phillips screw (1) and remove the power connector
bracket (2).

3.

Remove the two Phillips screws (3) that secure the system board to the base enclosure.

4.

Lift the left side of the system board (1) until it rests at an angle.

5.

Remove the system board by sliding it up and to the left at an angle (2).

Component replacement procedures

39

6.

Disconnect the power connector cable (3).

7.

Remove the hard drive cable:a.

Turn the system board upside down, with the front toward you.

b.

Disconnect the hard drive cable from the system board.

Reverse this procedure to install the system board.

40

Chapter 4 Removal and replacement procedures

Memory module
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
Description

Spare part number

4 GB (DDR3-1600 MHz, PC3-12800)

641369-005

2 GB (DDR3-1600 MHz, PC3-12800)

652972-005

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing a memory module, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
To remove a memory module:
1.

Turn the system board upside down to access the memory module.

2.

Spread the retention clips (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)

Component replacement procedures

41

3.

Remove the memory module (2) by pulling it away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.

CAUTION: To protect a memory module after removal, place it in an electrostatic-safe
container.
To replace the memory module:
1.

42

Align the notched edge of the replacement memory module with the tab in the memory module
slot, and then press the module (1) into the slot at a 45-degree angle until it is firmly seated.

Chapter 4 Removal and replacement procedures

2.

Press down on the left and right sides of the memory module (2) until the side retention clips
snap back into place.

3.

Reverse the previous steps to replace the following items:●

System board

●

WLAN

●

USB board●

Hard drive●

Top cover●

Keyboard●

Battery●

Any external devices and the AC adapter

Component replacement procedures

43

RTC battery
Description

Spare part number

RTC battery

697917-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the RTC battery, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
Remove the RTC battery:1.

Turn the system board upside down, with the front toward you.

2.

Remove the RTC battery (1) by pressing down with a thin plastic tool or your finger. The battery
is spring loaded and will pop up. Lift and remove the RTC battery (2).

Reverse this procedure to install the RTC battery.

44

Chapter 4 Removal and replacement procedures

PCH heat sink
Description

Spare part number

PCH heat sink699248-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the PCH heat sink, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
Remove the PCH heat sink:1.

Turn the system board upside down, with the front toward you.

2.

Remove the two Phillips screws (1) and lift off the PCH heat sink (2).

Reverse this procedure to install the PCH heat sink onto a replacement system board.

Component replacement procedures

45

Heat sink
Description

Spare part number

Heat sink

697915-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the heat sink, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
Remove the heat sink:1.

Turn the system board upside down, with the front toward you.

2.

Remove the heat sink.
a.

46

Loosen the captive screws (1) and lift the heat sink (2) from the system board.

Chapter 4 Removal and replacement procedures

b.

3.

Thoroughly clean the thermal connections (1) on the system board and the heat sink (2)before replacing a heat sink onto a system board.

Reverse this procedure to replace the heat sink. Replace the thermal material that ships with thereplacement heat sink.

Fan
Description

Spare part number

Fan

697914-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the fan, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
To remove the fan from the base enclosure:
1.

Disconnect the fan cable.

Component replacement procedures

47

2.

Remove the three Phillips screws (1) from the fan (2) and lift up to remove the fan.

Reverse this procedure to install the cooling fan in the base enclosure.

Speaker assembly
Description

Spare part number

Speaker assembly

697918-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the speaker assembly, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
Remove the speaker assembly:
NOTE:
1.

48

The speaker screws were removed during the process to remove the top cover.

Gently release the wires (1) routed along the top of the base enclosure.

Chapter 4 Removal and replacement procedures

2.

Lift both pieces of the speaker assembly (2).

Reverse this procedure to install the speaker assembly on the base enclosure.

RJ-45 cover
Description

Spare part number

RJ-45 cover

700428-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the RJ-45 cover, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
Remove the RJ-45 cover:1.

Remove the Phillips M screw (1) for the RJ-45 cover.

Component replacement procedures

49

2.

Lift the RJ-45 cover (2) to remove it from the base enclosure.

Reverse these procedures to replace the RJ-45 cover.

Display Assembly
Description

Spare part number

Antenna Kit (includes left and right wireless antenna cables and transceivers)

697913-001

Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)

697911-001

Back cover, sparkling black

708133-001

Display Hinge Kit (includes left and right display hinges and brackets)

697908-001

Webcam/microphone module

697903-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the display assembly, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the display panel (see Display panel on page 22).

6.

Remove the keyboard (see Keyboard on page 24).

7.

Remove the top cover (see Top cover on page 28).

8.

Remove the hard drive (see Hard drive on page 32).

9.

Remove the USB board (see USB board/Audio jack on page 34).

10. Remove the WLAN (see WLAN module on page 35).
11. Remove the system board (see System board on page 38).

50

Chapter 4 Removal and replacement procedures

Remove the display assembly:
CAUTION: Support the display assembly when removing the following screws. Failure to support
the display assembly can result in damage to the display assembly and other computer components.
1.

Remove the four Phillips screws from the display hinges (1) and lift the display assembly (2).

2.

If it is necessary to replace the webcam/microphone module:a.

Detach and release the webcam/microphone module as far as the webcam/microphone
module cable allows. (The webcam/microphone module is attached to the back cover withdouble-sided tape.)b.

Disconnect the webcam/microphone cable (1) from the webcam/microphone module.

c.

Remove the webcam/microphone module (2).

Component replacement procedures

51

3.

Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift thedisplay brackets (3) to remove them.

4.

If it is necessary to replace the display panel cable:

5.

52

a.

Gently remove the cable from the routing clips (1).

b.

Detach and release the cable (it is attached to the back cover with double-sided tape), andremove the cable (2).

If it is necessary to replace the wireless antenna cables and transceivers:a.

Release the wireless antenna cables from the clips (1) built into the back cover.

b.

Release the wireless antenna transceivers from the back cover. (The wireless antennatransceivers are attached to the back cover with double-sided tape.)

Chapter 4 Removal and replacement proceduresc.

Remove the wireless antenna cables and transceivers (2).

Reverse this procedure to reassemble and install the display assembly.

Power connector
Description

Spare part number

Power connector

697921-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the power connector, follow these steps:
1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 20).

5.

Remove the keyboard (see Keyboard on page 24).

6.

Remove the top cover (see Top cover on page 28).

7.

Remove the hard drive (see Hard drive on page 32).

8.

Remove the USB board (see USB board/Audio jack on page 34).

9.

Remove the WLAN (see WLAN module on page 35).

10. Remove the system board (see System board on page 38).
11. Remove the display assembly (see Display panel on page 22).
Remove the power connector:

Component replacement procedures

53

NOTE: The power connector screw and bracket were removed during the process to remove thesystem board.
▲

Lift out the power connector to remove it from the base enclosure.

Reverse these procedures to replace the power connector.

54

Chapter 4 Removal and replacement procedures

5Specifications

Computer specifications
Metric

U.S.

Width

34.7 cm

13.67 in

Depth

23.8 cm

9.37 in

Height (front to back)

2.1 cm to 2.1 cm.83 in to .83 in

Weight:

1.8 kg3.96 lbs

Dimensions:

Input power
Operating voltage and current

19.5 V dc @ 3.33 A – 65 W

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating-20°C to 60°C

-4°F to 140°F

Relative humidity
Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)-15 m to 3,048 m-50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia)-15 m to 12,192 m-50 ft to 40,000 ft

Shock
Operating

125 g, 2 ms, half-sine

Nonoperating

200 g, 2 ms, half-sineRandom vibration
Operating

0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Nonoperating

1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within
this range of temperatures.

Computer specifications55

35.6 cm (14.0 in), display specifications
Metric

U.S.

Width

32.4 cm

12.8 in

Height19.3 cm

7.6 inDiagonal

35.6 cm

14.0 in

Number of colors

262K (6 bit)

Contrast ratio

500:1 (typical)

Brightness

200 cd/m2 (nits) (typical)

Backlight

WLED

Total power consumption

3.2 W (max)Viewing angle±45° horizontal, +15° up & -35° down vertical (typical)

Dimensions

Hard drive specifications
320 GB*
Dimensions
Height

9.5 mm and 7.0 mm

Width

70 mm

Weight107 g max

Interface type

SATA

Transfer rate

300 MB/sec

Security

ATA security

Seek times (typical read, including setting)Single track

2.0 msAverage

12.0 ms

Maximum

22.0 ms

Logical blocks

625,121,433

Disk rotational speed

5400 rpm

Operating temperature*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.

56

Chapter 5 Specifications

Solid-state drive specifications
Performance
Sequential read (maximum)

up to 220 MB/s

Sequential write (maximum)

up to 50 MB/s

Characteristics
Interface

SATA 3.0

Flash typeMulti-Level Cell (MLC) NAND

Flash capacity

16 GB

Features

ATA Security; ATA8-ACS; SATA 3.0; Device Initiated PowerManagement (DIPM)

Environmental specifications
Operating temperature

0°C to +70°C (32°F to 158°F)

Storage temperature-55°C to +85°C (-67°F to 185°F)

Shock1500 g/0.5msec half sine

Vibration (operating)

5 Grms, 10-2000 Hz

Physical specifications
Connector

7+15 pin SATA connector

Weight53 g (1.87 oz)

Solid-state drive specifications

57

6

Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country andregion where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:58●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ratingof 125 or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 6 Power cord set requirementsRequirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

ISI

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

Requirements for specific countries and regions

59

60

Country/region

Accredited agency

Applicable note number

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliancecoupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-polegrounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with theJapanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval
number must be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliancecoupler, cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 Vac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

Chapter 6 Power cord set requirements

7

Recycling
When a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and regulations in your area for battery disposal. HP
encourages customers to recycle used electronic hardware, HP original print cartridges, andrechargeable batteries.
For more information about recycling programs, see the HP website at www.hp.com/recycle.

61IndexA
AC adapter
lights 7
product description 2
spare part number 12, 13, 14
antennaidentifying 3, 12
removal 50
spare part number 12, 14, 50
Antenna Kit
identifying 12
removal 50
spare part number 12, 14, 50
audio, product description 1
audio-in jackidentifying 6, 11
removal 34
spare part number 11, 13, 34
audio-out jackidentifying 6, 11
removal 34
spare part number 11, 13, 34

buttons
left TouchPad 4
power 5right TouchPad 4

Bback coveridentifying 12
removal 50
spare part number 12, 14, 50
base enclosure
identifying 11
spare part number 11, 14
battery
identifying 11
product description 2
removal 20
replacement 20
spare part number 11, 13, 20
battery bay 8
battery lock, identifying 8
battery release latch, identifying
8
battery, RTC
identifying 11
removal 44
spare part number 11, 14, 44

D
Digital Media Slot, identifying 7
display assembly
removal 50
spare part number 10, 50
subcomponents 12
display bezel
identifying 12
spare part number 12, 13, 22
Display Hinge Kit
identifying 12
removal 50
spare part number 12, 13, 50
display panel
identifying 12
product description 1
removal 22
spare part number 12, 14, 22
Display Panel Cable Kit
identifying 12
removal 50
spare part number 12, 14, 50

62

Index

C
cables, service considerations 15
caps lock light, identifying 5
chipset, product description 1
componentsbottom 8
display 3
left side 6
right side 7
top 4
computer feetlocations 21
spare part number 11, 13, 21
computer major components 10
computer specifications 55
connectors, service
considerations 15

display specifications 56
drive light, identifying 7
drives, precautions 16
Eelectrostatic discharge 16
equipment guidelines 18
Ethernet, product description 1
external media cards, productdescription 2
F
fan
identifying 11
removal 47
spare part number 11, 14, 47
feet
locations 21
spare part number 11, 13, 21
Ggraphics, product description
grounding guidelines 16
guidelines
equipment 18
grounding 16
packaging 17transporting 17
workstation 17

1

H
hard drive
identifying 11
precautions 16
product description 1
removal 32
spare part number 11, 13, 32
specifications 56
Hard Drive Hardware Kit, sparepart number 11, 13, 32
hard drive light, identifying 7
HDMI port, identifying 7
headphoneidentifying 6
spare part number 11, 13, 34

heat sink
identifying 11
removal 46
spare part number 11, 14, 46
hinge
identifying 12
spare part number 12, 13, 50
I
integrated webcam light,
identifying 3
internal media card, productdescription 2
internal microphone, identifyingN
network jack, identifying
3

J
jack
audio-in 6
audio-out 6
headphone 6
microphone 6
network 7
RJ-45 (network) 7
RJ-45 (network) lights 7K
keyboard
identifying 10
product description 2
removal 24
spare part number 10, 14, 24
Llatch, battery releaselightsAC adapter 7
caps lock 5
drive 7
hard drive 7
power 5, 7
webcam 3

8

M
mass storage device
precautions 16
removal 32
spare part number 32
memory module
identifying 11
installation 41
product description 1

removal 41
spare part number 11, 13, 41
microphone
identifying 6
product description 1
removal 50
spare part number 11, 13, 34,
50
model name 1

7O
operating system, productdescription 2
Ppackaging guidelines 17
PCH heat sink
identifying 11
removal 45
spare part number 11, 14, 45
plastic parts, service
considerations 15
pointing device, productdescription 2
ports
HDMI 7product description 2
USB 2.0 6, 7
power button board
identifying 11
removal 30
spare part number 11, 13, 30
power button, identifying 5
power connector
identifying 7, 11
removal 53
spare part number 11, 14, 53
power cordrequirements for all countries
58
requirements for specificcountries and regions 59
set requirements 58
spare part number 12, 13
power lights, identifying 5, 7
power requirements, productdescription 2
processor, product description 1

product description
AC adapter 2
audio 1
battery 2
chipset 1
display panel 1
drive 1
Ethernet 1
external media cards 2graphics 1
hard drive 1
internal media card 2
keyboard 2
memory module 1
microphone 1
operating system 2
pointing device 2
ports 2
power requirements 2
processor 1
product name 1
security 2
serviceability 2
solid-state drive 1
video 1
wireless 1
product name 1
R
recycling 61
removal/replacement
preliminaries 15
procedures 19
RJ-45 (network) jack lights,
identifying 7
RJ-45 (network) jack, identifying
7
RJ-45 coveridentifying 11
removal 49
spare part number 11, 14, 49
RTC battery
identifying 11
removal 44
spare part number 11, 14, 44
Rubber Feet Kit
spare part number 11, 13, 21

Index

63

S
Screw Kit, spare part number 13,
14
security cable slot, identifying 6
security, product description 2
service considerations
cables 15
connectors 15
plastic parts 15
service label 9, 19
serviceability, productdescription 2
slots
Digital Media 7
security cable 6
solid-state drive
identifying 11
spare part number 11, 14, 21
specifications 57
speaker assembly
identifying 11
removal 48
spare part number 11, 14, 48
Speaker Kit, spare part number
11, 14, 48
speakers, identifying 5
specifications
computer 55
display 56
hard drive 56
solid-state drive 57
system board
identifying 11
removal 38
spare part number 11, 14, 38
T
Thermal Material Kit, spare partnumber 13
tools required 15
top coveridentifying 11
removal 28
spare part number 11, 14, 28
TouchPad buttons 4
TouchPad zone, identifying 4transporting guidelines 17
U
USB 2.0 ports, identifying

64

Index

6, 7

USB board
identifying 11
removal 34
spare part number 11, 13, 34
Vvents, identifying 6, 8
video, product description

1

W
webcam light, identifying 3
webcam, identifying 3
webcam/microphone module
identifying 12
removal 50
spare part number 12, 13, 50
wireless antenna
identifying 12
removal 50
spare part number 12, 14, 50
wireless, product description 1
WLAN antennas, identifying 3
WLAN module
identifying 11
removal 35
spare part number 11, 13, 35
workstation guidelines 17