Thank you for considering using our rental delivery service.
Before making a reservation, please note the following regarding the use of the service(receipt/return process, etc.) Please be sure to read the terms and conditions.
Please note that upon completion of the reservation procedure and payment, you are deemed tohave agreed to the following terms.

【About age at the time of use】
When applying, please select child or adult based on the age on the date of use.
This is not the age of the reservation date.
As of the date of use, we will calculate child rates for those under 12 years old, and adult rates
for those over 13 years old.
If you have a birthday during your reservation period, please make separate reservations forchildren and adults, using the day of your birthday as a separation.

【Notes regarding purchase procedures】
To ensure that you receive the correct size equipment, please be sure to assign each member toevery required equipment upon making a reservation.
Also, please check that the information you entered is correct before settle the payment.

【About the pick-up location】
We are unable to deliver or return equipment to any location other than your chosen
accommodation or shuttle bus.
If you would like to pick up your equipment upon boarding the shuttle bus at JR Otaru-Chikko
Station, please be sure to write your boarding time in remarks column upon reservation.
If the customer using the delivery service and the person making the reservation (representative)of the destination hotel are other people, please enter the name and scheduled check-in date of
the person making the hotel reservation in the notes section.
If you do not have a name that corresponds to the person you are planning to stay at the hotel,
you may not be able to leave your equipment at the hotel front desk.

【Regarding pick-up and return】
We will deliver rentals to your accommodation the day before your start date.
Please pick up your equipment at the reception counter and be sure that your name, deliverydetails, and size are all correct.
Please return your equipment to the designated return location on the last day of your rentalperiod.
If you are returning your equipment at the Kiroro Mountain Center, please put all equipment
including jacket and pants in the same bag as when you received it and bring it to the rental
corner.

【About changing the size of rental equipment】
Otaru Kita Shiribeshi Ski & Adventure Center offers size exchange service by bringing your rental
equipment. You can try on and exchange sizes for the same type of rental equipment at no
additional charge.
Please note that size exchange by delivery is not available.

【Rental delivery service terms of use】
When using the rental delivery service, you are deemed to have agreed to all of theconditions below once the reservation is made.
1） I am aware that [skiing] and [snowboarding] in which the borrowed products are used are
dangerous sports, and that the use of the products involves the risk of injury and otheraccidents.
2 ） I understand that the ski/boot/binding system does not guarantee the user's safety. I
understand that the system described above will not always or under any circumstances
release, and that it is impossible to predict all situations in which it will release.
3） I will not be responsible for any injury or damage to the user or a third party's body or property
arising from or related to the selection, installation, maintenance, adjustment, or use of theproducts I have rented.
I (the user) shall bear all responsibility for any damage or damage caused.
4） Rental equipment will be managed and returned responsibly, and if lost or stolen, we willcompensate for damages.
※Please pay up to 60,000 yen for damage, loss, and theft.

【Cancellation Policy】

Up to 3 days before the start date of use: 0% charge
2 days before to the day of use: 100% charge
If you need to cancel your reservation due to an unavoidable reason, such as a cancellation of yourtrip due to sickness or unexpected problem with public transportation, please notify us by 9:00 AM
the day before your trip with a reason of cancellation.
Please note that refunds will not be given under any circumstances for cancellations made less than
2 days before use due to any other reasons above, such as cancellation of your trip by personalreasons.