Product Return and Refund Policy
Thanks for shopping at the Claris Store. We appreciate the fact that you like tobuy the cool stuff we build. We also want to make sure you have a rewarding
experience while you’re exploring, evaluating, and purchasing our products.
The Claris Store accepts and ships physical product orders only to customers
within the continental United States, Alaska, Hawaii, United States territories,Canada, Australia, Austria, Belgium, Denmark, Finland, France (Mainland only),
Germany, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Spain,
Switzerland, Sweden, and the United Kingdom. Products ordered on the Claris
Store from customers in the following countries will only be delivered via
Electronic Software Downloads: Argentina, Chile, Colombia, Costa Rica, Czech
Republic, Dominican Republic, Ecuador, El Salvador, Guatemala, Greece,Honduras, Hong Kong, India, Israel, Luxembourg, Malaysia, Mexico, Nicaragua,Panama, Paraguay, Peru, Philippines, Poland, Portugal, Russia, Singapore,South Africa, Thailand, Turkey, Uruguay and Venezuela. No shipments can bemade to APO, FPO or PO Box addresses, or addresses outside the above listedcountries. You may not export any products purchased at the Claris Store.

SALES TO END USERS ONLY
The Claris Store only accepts orders and ships products to end user customers
and FileMaker Business Alliance members.

RETURN & REFUND POLICY
If you are not satisfied with your FileMaker product purchase, excluding
volume license purchases and purchases of the FileMaker Cloud service,please contact Customer Support for a Return Material Authorization (RMA)
request within 14 calendar days of the receipt of the product. The productmust be returned to the Claris order center within 14 calendar days of theissuance of the RMA. All physical products must be packed in the original,
unmarked packaging including any accessories, manuals and documentationthat shipped with the product. If the item is returned unopened in the originalbox, we will exchange it or offer you a refund based on your original methodof payment excluding any shipping charges (other than the original shipping
costs invoiced by Claris for European customers). If your product wasdelivered via Electronic Software Download, then you are required tocomplete and return Claris’s Letter of Destruction or complete theConfirmation of Destruction process.

How to request a refund
Within 14 days of receipt of your product:
1. Contact Customer Support to make arrangements for a return and receive aReturn Material Authorization (RMA) number
2. If you received a physical product, ship the unopened product to Claris.
3.

Shipping recommendations
If you received your product via Electronic Software Download or if you
have opened your physical product, then you are required to complete
and return Claris’s Letter of Destruction or complete the Confirmationof Destruction process.

4. A refund* will be processed within 3-6 weeks of receipt of the product at
Claris and completion of the destruction process described in step 3
above, if applicable.

*Please note that Claris does not permit the return of, oroffer refunds for, the following products:
1. Volume License software orders*
2. FileMaker Cloud software
3. FileMaker Cloud for AWS software**
4. Products obtained as part of a bundle with other computer services orequipment, or distributed by another company as part of their software
compilation.
5. Products that were acquired for free (not for resale), including trial versionsor other products downloaded for free off the FileMaker web site orother third party electronic distribution sites.
6. Shipping charges (outside Europe).
7. Products obtained by any customer in any other country other than thecontinental United States, Alaska, Hawaii, United States territories,Canada, Austria, Belgium, Denmark, Finland, France, Germany, Iceland,Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, and theUnited Kingdom.
8. Fee-based technical support services.
9. FileMaker Developer Subscription or FileMaker Business Alliancememberships or related products and services.
10.
Any other services provided by Claris.
*

Volume License Order Returns: Claris does not accept returns forvolume license (Volume License Agreement, Site License Agreement,
Annual Volume License Agreement, Annual Site License Agreement,
Solution Bundle Agreement, etc.) or maintenance orders. If an error was
made in processing your order, please contact your reseller to resolve
the issue. If an error was made in processing your order, which wasplaced directly with Claris, please send a letter on your company
letterhead (if applicable) describing the processing error in sufficientdetail, within 30 days of your initial order date to:U.S., CANADA, AND LATIN AMERICA:
Claris International Inc.
Channel Operations
One Apple Park Way, 174-1CL, Cupertino, CA, USA, 95014

EUROPE, MIDDLE EAST, INDIA AND AFRICA:
Claris International
2 Furzeground Way
Stockley Park East
Uxbridge
Middlesex UB11 1BB
United Kingdom** If you purchased your FileMaker Cloud for AWS software licenses
through Amazon Web Services Marketplace then please see product listing
page for refund details.

ORDER ACCEPTANCE/ CONFIRMATION
Claris may, in its sole discretion, refuse or cancel any order and limit orderquantity. Claris may also require additional qualifying information prior toaccepting or processing any order. The Claris Store reserves the right at any
time after receiving your order to accept or decline your order for any reason.
If Claris cancels your order after you have already been billed, Claris will
refund the billed amount.

DEFECTIVE ITEMSFileMaker Branded Products
If you discover what you believe is a product defect for any FileMakerbranded product, please contact Customer Support. Such a defect, if any, may
be covered under the terms of your product's Limited Warranty. Please referto the Limited Warranty information contained in the FileMaker Software
License Agreement for your product.
The FileMaker product’s Limited Warranty is separate from and in addition toconsumer rights provided under UK consumer law.
Note: Products sold through this web site, or through the Claris Order Center
that do not bear the FileMaker brand name are serviced and supported
exclusively by their manufacturers in accordance with terms and conditions
packaged with the products. FileMaker's Limited Warranty does not apply toproducts that are not FileMaker-branded, even if packaged or sold with
FileMaker products.

NOTE: Claris recommends that you:
1. Use a carrier that offers shipment tracking for all returns, and2. Either insure your package for safe return to Claris or declare the full valueof the shipment so that you are completely protected if the shipment islost or damaged in transit.
If you choose not to (1) Use a carrier that offers tracking and (2) Insure or
declare the full value of the product, you will be responsible for any loss ordamage to the product during shipping.

Please note that the United States Postal Service (USPS) offers limited tracking
capabilities and that there is a 30-calendar-day waiting period before theUSPS will initiate a trace.
Return & Refund Policy terms subject to change without notice.