USER'S GUIDE

Thermal Printer

RP-E10 SERIES

Read this user's guide carefully before using the printer.
Keep this user's guide in a place where it can be accessed quickly.

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May 2012
July 2012
January 2013
November 2013
April 2014
July 2014
November 2014
November 2014
April 2016
January 2018
November 2019
November 2020
October 2021
December 2022
Copyright 2012-2022 by Seiko Instruments Inc.
All rights reserved.

The information contained herein is the property of SII and shall not be reproduced in whole or in part without prior written
approval of SII.
SII reserves the right to make changes in the specifications and materials contained herein without notice and shall not be
responsible for any damages (including consequential) caused by reliance on the materials presented, including but notlimited to typographical, arithmetic, and listing errors.
This product is developed as a product for industrial equipment use.

is a trademark of Seiko Instruments Inc.
AndroidTM is a trademark of Google LLC.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
All other trademarks are the properties of their respective companies.
Applicable EC Directive and Standards
Product:
Thermal Printer RP-E10 (with AC adapter PW-E2427-W2)
Directive:
Title
2014/30/EU
EC Electromagnetic Compatibility Directive
2014/35/EU
EC Low Voltage Directive (with AC adapter only)
2011/65/EU (Commission Delegated Directive (EU) 2015/863)
Restriction of the use of certain hazardous substances (RoHS) Directive
Standards
EN 55032
EN IEC 61000-3-2
EN 61000-3-3
EN 55035
EN 62368-1 (with AC adapter only)
EN IEC 63000

Restrictions: This product is for use only with nominal voltage in each country.
Product:
AC adapter PW-E2427-W2
Directive:
Title
2014/30/EU
EC Electromagnetic Compatibility Directive
2014/35/EU
EC Low Voltage Directive
2011/65/EU (Commission Delegated Directive (EU) 2015/863)
Restriction of the use of certain hazardous substances (RoHS) Directive

Standards
EN 55032
EN IEC 61000-3-2
EN 61000-3-3
EN 55035
EN 62368-1
EN IEC 63000

Applicable UK Directive and Standards
Product:
Thermal Printer RP-E10 (with AC adapter PW-E2427-W2)
Directive:
Electromagnetic Compatibility Regulations 2016
Electrical Equipment (Safety) Regulations 2016
The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations
2012
Standards
BS EN 55032
BS EN IEC 61000-3-2
BS EN 61000-3-3
BS EN 55035
BS EN 62368-1
BS EN IEC 63000

Restrictions: This product is for use only with nominal voltage in each country.
Product:
AC adapter PW-G2421-W1
Directive:
Electromagnetic Compatibility Regulations 2016
Electrical Equipment (Safety) Regulations 2016
The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations
2012
Standards
BS EN 55032
BS EN IEC 61000-3-2
BS EN 61000-3-3
BS EN 55035
BS EN 62368-1
BS EN IEC 63000
Federal Communications Commission (FCC) compliance statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when theequipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordancewith the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interferenceat his own expense.
Industry Canada (IC) compliance statement
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.

1. INTRODUCTION
This manual describes how to handle RP-E10 thermal printer (hereinafter referred to as the printer), AC
adapter, AC cable, and other accessories.
Read through the "2. SAFETY PRECAUTIONS" and "3. OPERATING PRECAUTIONS" carefully before
using the products, and handle them safely and properly.
Keep this manual in a place where it can be accessed quickly.
See the "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for more detailed function
and specifications on the printer.
This manual consists of the following sections.
1.

INTRODUCTION ...........................................................................................................1

2.

SAFETY PRECAUTIONS..............................................................................................2

3.

OPERATING PRECAUTIONS.......................................................................................5

4.

PREPARATION..............................................................................................................85.

IDENTIFYING THE MODEL TYPE .............................................................................10

6.

EACH PART OF PRINTER.......................................................................................... 117.

POWER CONNECTION ..............................................................................................15

8.

THERMAL PAPER SETTING ......................................................................................16

9.

ADJUSTMENT OF REMAINING THERMAL PAPER..................................................19

10. PREVENTION AND TREATMENT OF PAPER JAM...................................................21
11. TEST PRINT ................................................................................................................23
12. FUNCTION SETTINGS ...............................................................................................24
13. CONNECTING TO THE HOST DEVICE .....................................................................25
14. SETTINGS WHEN USING 58mm PAPER WIDTH .....................................................28
15. INSTALLATION OF ACCESSORIES ..........................................................................29
16. PRINTER MAINTENANCE..........................................................................................34
17. TROUBLESHOOTING ................................................................................................35
18. SPECIFICATIONS .......................................................................................................36
19. ACCESSORIES AND CONSUMABLE PARTS ...........................................................39

1

2. SAFETY PRECAUTIONSIn this SAFETY PRECATIONS, the following symbols are used to ensure safe and proper use of
products and prevent from damaging devices.

WARNING

Failure to follow the instructions marked with this symbol could
result in severe personal injury or death.

CAUTION

Failure to follow the instructions marked with this symbol could
result in minor personal injury or property damage.

About symbols
The symbol indicates information which you should pay attention to (including
danger and warnings).
The symbol indicates information about prohibited procedures.
indicates "Disassembly is prohibited."
The symbol indicates information about obligated or instructed procedures.
indicates "Unplug the power plug from an outlet."2

OPERATING PRECAUTIONSWARNING
Never attempt the followings. Failure to follow the instructions leads to fire, electric shock, or accident.
Do not insert any foreign objects such as a piece of metal or any liquid into the products.
Do not touch the metal parts of the terminal, AC plug, and DC plug.
To avoid short circuits, prevent terminals of the products, AC plug, and DC plug from touching
any conductor such as metal.
Take care not to spill liquid on the products.
Do not touch the products with wet hands.
Do not disassemble or reconstruct the products.
Use the printer only with specified AC adapter and AC cable.
Do not use an AC adapter at a voltage other than specified.
Keep the AC plug and the DC plug away from dust and metal objects.
Make sure the AC plug and DC plug are securely plugged in when using the products.
Do not damage the AC cable, AC plug and DC plug.
Do not bend, pull or twist the AC cable forcibly or place heavy stuff on it.
Be sure to observe the following instructions. Failure to follow the instructions may lead to fire, electric
shock, or accident.
Be sure to use only in countries where the products meet the law and the regulations.
Using non-compliant products may endanger the safety of products or be considered against
law and regulations.
Be sure to hold the plug when unplugging AC cable from an outlet.

3 Procedures to take when in trouble
Follow the instructions in the following cases. Failure to follow the instructions may lead to fire, electric
shock, and accident.
Turn off the printer and unplug the AC plug from an outlet in any of the following cases withthe products:◆

Abnormal status continues.

◆

The printer is giving off smoke, an unusual smell, excessive heat, or an unusual noise.

◆

A piece of metal, water or other foreign objects get into the printer.

◆

The case is broken.

When AC cable is damaged, unplug the AC plug from an outlet. Do not use a damaged AC
cable.

CAUTION
Observe the following instructions. Failure to follow the instructions may lead fire, electric shock, or
accident.
Turn off the printer and unplug the AC plug from an outlet when not in use for a long time or
before maintenance.
Do not use or store the products in the following locations:◆

Locations exposed to direct sunlight or high temperature◆

Locations exposed to high humidity, a lot of dust, and liquid◆

Locations subject to strong vibration or unstable locations

Do not cover the products with cloth when in use.
Do not touch the thermal head immediately after printing because it gets hot. Be sure to allow
it to cool down before cleaning a paper jam or cleaning its head.
The auto cutter printer has an exposed cutter blade in the paper outlet. Do not insert fingers
into printer.
Avoid touching the exposed blade while the printer cover is open.
Keep loose objects such as long hair away from the printer while the printer operates. Whenthey fall into the printer, it may cause personal injury or damage the printer.

4

3. OPERATING PRECAUTIONS
Be careful of the following precautions and use the products properly in order to deliver and maintain thefull performance of the products.

 Using the Products◆

Be careful not to drop or bump the products on a hard surface.

◆

DO NOT install the products in direct sunlight.

◆

Be careful about the ambient temperature and humidity.
Suitable environment for the use of the printer is as follows:•
Range of the temperature: 5°C to 45°C (41°F to 113°F)•
Range of the humidity: 10%RH to 90%RH
Refer to “RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE” for the certifiable
humidity range at each temperature.

◆

DO NOT install the products near devices that generate strong electromagnetic fields such as a copy
machine motor.

◆

DO NOT install the products in a location that is subject corrosive gas, siloxane and so on.

◆

DO NOT connect the AC adapter or the AC cable to the same outlet with devices that generate noise.

◆

DO NOT open the paper cover during printing or cutting.

◆

DO NOT connect or disconnect the interface cable during printing or transmission. DO NOT touch theplug of the interface cable during printing.

◆

Turn off the printer when not in use.
In addition, when the printer is not used for a long time, unplug the AC plug from an outlet, and set
thermal paper to protect the platen.

◆

Clean the products’ case using soft, lint-free cloth. DO NOT use alcohol or other solvent.

◆Before using, always clean the terminals using a dry, soft and lint-free cloth. When the terminals are
dirty, it may cause contact failure.

◆

DO NOT touch the thermal head directly. Doing so may result in poor quality due to the dirt or damage
by the static electricity.

◆

DO NOT use the thermal head with it is wet. Doing so may damage the printer.

◆

When cleaning the thermal head, wipe the thermal head with a cotton swab or other soft material.

◆

The AC adapter may get hot when in use. This is normal and is not a malfunction.

◆

Using the printer under low temperature environment or printing at a high print rate might cause
unclear printing or generate loud sound. This is not a failure in the printer, but an inherent paper
phenomenon.

◆

When handling the printer, be aware of static electricity. When the static electricity is discharged, this
could cause a USB communication failure. When this problem occurs, disconnect the USB plug that isconnected to the host device and wait a few seconds before connecting it again.

◆

DO NOT print without the thermal paper.

◆

DO NOT drop or insert any foreign objects such as clips, pins, and screws into the internal parts or slotof the products.

◆

DO NOT drop any liquid or spray a solvent to the products.

◆

NEVER use sharp object such as pen tip to push the switch on the operation panel.
5◆

DO NOT use thermal papers taped together.

◆

NEVER pull out the thermal paper when the thermal paper is set.

◆

Make sure not to injure your body or other objects by the plate edge.

◆

Unplug the AC plug from an outlet when something goes wrong with the printer.

◆

NEVER disassemble the printer without a serviceman.

◆

Be careful not to get your fingers or hands caught in the printer when opening or closing the paper
cover.

◆In order to ensure the function and the safety of the product, be sure to observe the installation
direction.

◆

DO NOT connect the RJ connector to a phone line. It should be used as the drawer kick connector.

◆

NEVER connect a USB cable to the RJ connector.

◆

As the plated sheet steel is used in the printer, the edge face might rust.

◆When moving the printer from the installation site, hold the printer tightly with both hands, then lift it
upward slowly to leave the rubber feet from the installation surface. Lifting it rapidly or moving it
horizontally may peel the entire rubber feet, peel their surfaces, or damage the outer case.

 Thermal Paper Handling◆Store the thermal paper in a cool, dry, and dark place.

◆

DO NOT rub the thermal paper with hard objects.

◆

DO NOT leave the thermal paper near organic solvents.

◆

DO NOT allow plastic film, erasers, or adhesive tape to touch the thermal paper for long periods.

◆

DO NOT stack the thermal paper with diazo copies immediately after copying.

◆

DO NOT use chemical glue.

◆

Always use the specified thermal paper. See "19 ACCESSORIES AND CONSUMABLE PARTS" fordetails.

 Precautions on Discarding

When discarding used products, discard them according to the disposal regulations and rules of each
respective district.

6 Notations
The following 2 types of notations are used throughout this manual to denote operating precautions anditems to remember besides the symbols shown in "2. SAFETY PRECAUTIONS":

NOTE◆ Operation Precautions
This box contains items that may lead to a malfunction or to a deterioration of performance when notfollowed.

HINT Items to Remember
This box contains helpful hints to remember when using the products.

7

4. PREPARATION
Make sure that the printer and its accessories are contained.

Sample Thermal Paper
Safety Precautions
Printer (Top paper eject model)

58 mm Paper Width
Partition Plate
Quick Start Guide

58 mm Paper Width
Spacer Plate
Printer (Front paper eject model)

8Models including the AC adapter, AC cable, and interface cable are also available.
Keep the package and packing materials for future transportation or long-term storage.
The available accessories are shown below.
See "18 SPECIFICATIONS" and "19 ACCESSORIES AND CONSUMABLE PARTS", and be sure topurchase our specified products listed on these references.
See "5. IDENTIFYING THE MODEL TYPE" for the models which include accessories.

AC adapter

AC cable(the figure shows CB-US05-20A)

USB cable

Serial cable

Wall mounting kit

9Powered USB cable

Back plate5. IDENTIFYING THE MODEL TYPE
The printer model is identified as follows:

RP-E10-K3FJ1-U1C3
Direction of paper eject
0: From the top
1: From the front

Case color
W: White
K: Black

Interface
S: Serial
U: USB
E: Ethernet
1: USB + Serial*

Optional cable included
Contact us for details.
*: Serial with power supply pins.

When the printer is incorporated into your equipment and then supplied electric power from theequipment, follow the rated value of input voltage for RP-E10 described in the specifications of "18
SPECIFICATIONS", and "2.3 POWER SUPPLY SPECIFICATIONS" in "RP-E10 SERIES THERMALPRINTER TECHNICAL REFERENCE".
When using a power supply other than the specified AC adapter, use a power supply at your own risk
under the safety standard and EMC regulations.

106. EACH PART OF PRINTER
1

2

3

6

4

5

12

10

7

8

13

9
11

Top paper eject model

11

5

11

3

10
13

4

1

2

6

9

7
8

12

Front paper eject model

15 17

16

USB model

14

15

15

Serial model

USB + Serial model

12

Ethernet model1 POWER Switch

9 Paper-near-end sensor setting lever

The POWER Switch turns on or off the printer.
The LED lights when turning on the printer. To turnthe off the printer, hold down the switch for longer
than 3 seconds.

The lever sets the value to detect the remaining
amount of the thermal paper.
10 Thermal head
The thermal head prints data on the thermal
paper. DO NOT touch the thermal head
immediately after printing because it may get hot.

2 FEED Switch
The FEED Switch operates paper feed. When
holding down the switch for a few seconds, theprinter feeds the thermal paper continuously forthe period of held.

11 Paper sensor
The sensor detects thermal paper presence.

3 LED

12 Platen

The LED lights when turning on the printer. See"LED Display" on the next page for details.

The platen brings the thermal paper into contact
with the thermal head. The platen is turned to feed
the paper.

4 Paper outlet
Thermal paper is ejected from here. The cutter is
attached.

13 Cutter
The cutter cuts the thermal paper automaticallyafter printing. Avoid touching the exposed blade
while the printer cover is open.

5 Release lever
The lever is used to open the paper cover to set
the thermal paper. It is also used to open thepaper cover when a paper jam occurs.

14 Power connector
The AC adapter is connected here.

6 Paper cover

15 Interface connector

The platen is released from the thermal paper
when opening this cover. Open this cover toreplace the thermal paper or to clean the thermal
head.

The interface cable is connected here.
16 Drawer kick connector
The connector is for connecting the drawer.
Do not connect a phone line.

7 Paper holder
The paper holder holds the thermal paper.

17 Wire clip
The communication cable can be fixed to prevent
it from being unplugged.

8 Paper-near-end sensor
The paper-near-end sensor detects remaining
paper amount to replace the thermal paper.

13 LED Display
LED (Color)

LED(Lighting Pattern)-

OffPower on (print-ready)Blue*1

On*1

Printing

Green

On

Waiting for test print*2

Green

Blink-2

Paper-near-end*3

Blue

Blink-1

Output buffer full

Green

Blink-1Out-of-paper error

Yellow

Blink-1

Cover open error

Yellow

On

Hardware error

Red

On

Head temperature error

VioletOn

Voltage error

VioletBlink-1

Cutter error

VioletBlink-2

Rewriting external flash

White

Blink-3

Rewriting FW

White

On

Printer Status
Power off

*1:
*2:
*3:

Default value
Valid for Ethernet with firmware version 1.12 or higher.
When MS5-5 (Paper-Near-End Sensor Selection) is enabled, the LED (Color) and LED (Lighting pattern) are
the same as the one for out-of-paper error.

 Blink Pattern
StatusBlink-1
Blink-2
Blink-3

Pattern
0.2s
0.8s
0.1s
0.1s

0.7s

0.1s
0.1s

14

7. POWER CONNECTION
The printer can be powered with an AC adapter.
Be sure to see "18. SPECIFICATIONS" for the AC adapter.
The AC adapter and the AC cable are optional accessories. See "18 SPECIFICATIONS" and"19 ACCESSORIES AND CONSUMABLE PARTS", and be sure to purchase our specified products
listed on these references.

 Connecting the AC Adapter(1) Connect the AC cable to the AC adapter.
(2) Connect the DC plug of the AC adapter to the power connector of the printer.
(3) Connect the AC plug of the AC cable to an outlet.

Pull

How to unlock the DC plug

②
③

①

NOTE
◆ Insert the DC plug into the power connector on the printer correctly.
When insert the DC plug forcibly in wrong direction, it may cause damage.
◆ The DC plug of the printer power connector has the locking system.
Pull the DC plug to the opposite direction of the arrow shown in the front side of the DC
plug to unlock.
Unlock the DC plug as shown in the figure before disconnecting it.
◆ Turn off the printer before installing or removing the AC adapter.
◆ When the printer is not used for a long time, unplug the AC cable from the outlet.

158. THERMAL PAPER SETTING
The printer uses the thermal paper roll (hereinafter referred to as the thermal paper). The function
settings of the printer differ depending on the used thermal paper. See "12 FUNCTION SETTINGS" fordetails.

 Thermal Paper Setting(1) Operate the release lever to the direction of the arrow shown in the figure below to open the paper
cover.

Top paper eject model

Front paper eject model(2) Take the glued end from the paper roll.
(3) Set the thermal paper from directly above to the paper holder. At the time, set the thermal paper
direction as shown in the figure below.
Non-printing
side

Printingside

Non-printing
side
Printingside

Top paper eject model

Front paper eject model

NOTE◆ Be careful not to cut your fingers by the cutter blade.
16

(4) Pull the thermal paper straight and then push the center of paper cover certainly to close it, to avoid
one side lock defect.

Top papereject model

Correct

Incorrect

Correct

Incorrect

Front paper
eject model

NOTE◆ Pull the thermal paper straight.
◆ Push the paper cover certainly to avoid one side lock defect.

(5) After closing the paper cover, paper feed and paper cutting are performed automatically.

NOTE◆ Be sure to operate the release lever to the end. If not, the paper cover may not open.
◆ DO NOT cover the paper outlet or hold down the thermal paper. Doing so may cause
paper jam.
◆ DO NOT touch the platen and gears in the printer. Doing so may cause loss of printing
quality or damage.
◆ Use the thermal paper whose roll core has 12 mm inside diameter and 18 mm outside
diameter. Moreover, DO NOT use the thermal paper with glued or taped end.

HINT
 Leaving the printer with the thermal paper for a long time may cause a paper-feedingproblem because the surface of the thermal paper sticks to the thermal head due to theenvironmental changes. In that case, open the paper cover to separate the thermal paper
from the thermal head, and then close the paper cover before use.

17 Thermal Paper ShapeCorrect

Incorrect

Incorrect

NOTE◆ DO NOT use deformed thermal paper. Doing so may damage the printer.

Correct

Incorrect

NOTE◆ In case of using loosened thermal paper roll, rewind the roll before using it.

18

9. ADJUSTMENT OF REMAINING THERMAL PAPER
The printer detects remaining amount of the thermal paper by the paper-near-end sensor.
Detecting the paper-near-end requires the replacement of the thermal paper with new one.

 Removing Remaining Thermal Paper(1) Operate the release lever to open the paper cover.
(2) Remove the thermal paper from the paper holder.

 Adjustment of Paper-near-end Sensor
The detection value of paper-near-end can be changed according to the following procedure.
Set the paper-near-end sensor in accordance with the location of the printer.
The detection value is set to approx. 22 ±2 mm in diameter at the shipping (Position A for Top paper ejectmodels, Position C for Front paper eject models).

NOTE◆ Use the detection value of paper-near-end as reference.

(1) Turn the power off, and then unplug the DC plug.

NOTE◆ Do not touch the printer when unplugging the DC plug.
(2) Move the paper-near-end sensor to the position of A to D while pressing the paper-near-end sensor
in the arrow direction in the figure below. Be sure to move the paper-near-end sensor to the correct
position until it clicks.

NOTE◆ Be sure to use a paper roll whose core has 12 mm inside diameter and 18 mm outside
diameter. Otherwise, the paper-near-end detection will not work appropriately.

19

[Top paper eject model]
Paper-near-end
sensor

Paper-near-end
sensor setting lever

A

B

Paper-near-end
sensor setting leverC

D[Front paper eject model]
Paper-near-end
sensor

Paper-near-end Sensor Position

Outside Diameter for Paper-near-end Detection

A

φ22 ±2 mm in diameter (Top paper eject model)B

φ25 ±2 mm in diameter (Top paper eject model)

C

φ22 ±2 mm in diameter (Front paper eject model) *D

φ25 ±2 mm in diameter (Front paper eject model)**: Outside diameter for paper-near-end detection is not affected by the installed Wall Mounting Kit (WLK-B01-1).

20

10. PREVENTION AND TREATMENT OF PAPER JAM
Do not touch the thermal paper while the paper is being ejected or before it is cut. Covering the paper
outlet or pulling out the paper during paper ejection may cause a paper jam, cut failure, or line feed
failure. Never open the paper cover during paper cutting.

Do not touch during operation.

 Removing Paper JamWhen a paper jam occurs, remove the thermal paper according to the following procedure.
(1) Turn off the printer.
(2) Operate the release lever to open the paper cover, and remove the paper jam.

NOTE
◆ Do not damage the printer when removing the thermal paper.
Especially, do not touch the thermal head because it is easy to break.
(3) Set the thermal paper straight and then close the paper cover gently.
(4) Turn on the printer.
(5) When the printer is recovered, the LED lights in blue.

NOTE◆ DO NOT touch the thermal head immediately after printing because it may get hot.

21 Cutter Error Treatment
When the motor is locked during paper cutting due to a cutter error and the paper cover does not open,
recover the printer according to the following procedure:(1) Turn off the printer.

NOTE◆ Be sure to turn off the printer before handling a cutter error.
(2) Operate the release lever repeatedly to return the cutter blade to the home position. Then, the paper
cover can be opened. When there is a paper jam, remove it.
(3) Set the thermal paper straight and then close the paper cover gently.
(4) Turn on the printer.
(5) When the printer is recovered, the LED lights in blue.

NOTE◆ DO NOT use such as ballpoint pens, drivers and cutter knives to remove a paper jam.
And be careful not to damage the printer.
Especially, do not touch the thermal head because it is easy to break.
◆ Be careful not to cut your fingers or be injured by the cutter.
◆ DO NOT apply excessive force on the cutter blade.

2211. TEST PRINT
The printer can perform a test print.
In the test print, the firmware version, setting value of function settings, etc. are printed.
(1) Install thermal paper in the printer as instructed in "8 THERMAL PAPER SETTING".
Ensure that no error occurs, and then turn off the printer.
(2) Press the POWER Switch while holding down the FEED Switch. Release the POWER Switch.
When the test print is started, release the FEED switch.
(3) After the test print, the printer cuts the paper and returns to the print-ready status.

2312. FUNCTION SETTINGS
Various functions, such as the communication method after the power on and the type of thermal paper,
can be preset to this printer. Set these functions before using the printer.
The function settings of the printer are stored in the FLASH memory. They are effective until rewriting
them again. These functions can be set by using the Memory Switch (hereinafter referred to as MS) MS1
to MS7 and MS13.
See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for details.

HINT• The memory switch can also be set from software. Download software from the download
page listed on the rear cover.
The following software can be set.
"Memory Switch" in the "Tool" that can be started from the･For Windows:
property in the printer driver･For iOS and Android: App "SII RP Utility" provided by App Store or Google Play24

13. CONNECTING TO THE HOST DEVICE
There are 4 models in the printer: serial, USB, USB + Serial and Ethernet. The Function Settings of theprinter differs depending on the communication method to be used. See "RP-E10 SERIES THERMALPRINTER TECHNICAL REFERENCE" for details.
An interface cable is required separately for the serial communication, USB communication or Ethernet
communication. See "18 SPECIFICATIONS" for details of interface specifications.
The communication speed might be reduced depending on data processing by software or print
contents.

 Serial/USB/Ethernet Communication(1) Turn off the printer.
(2) Connect the interface cable to use to the interface connector on the back side of the printer.
(When connecting a USB cable, lock the cable with the wire clip as shown in the figure below.)(3) Turn on the printer and send data from the host device to the printer.
(4) Verify that the data is printed correctly.
Wire clip

USB interface cable and Locking of USB cable

Serial interface cable25

Ethernet interface cable

NOTE◆ When connecting an interface cable to the interface connector, push it until it clicks.
◆ NEVER connect plugs of other cables including drawer kick cable or phone line to theinterface connector.
◆ When connecting an outdoor aerial-wired LAN cable, be sure to use it through anotheranti-serge device. Otherwise, the device may be damaged by induced lightning.

26 Connecting to the Drawer(1) Turn off the printer.
(2) Connect the plug of drawer kick cable to the drawer kick connector on the back side of the printer.
(3) Turn on the printer.

NOTE◆ When connecting or disconnecting the drawer kick cable, hold the plug and never pull
the cable.
◆ DO NOT connect other cables than a drawer kick cable to the drawer kick connector,
such as phone line.
◆ NEVER connect a USB cable to the drawer kick connector.

27

14. SETTINGS WHEN USING 58mm PAPER WIDTH(1) Turn off the printer.
(2) Operate the release lever to open the paper cover.
(3) Set the attached partition plate and the spacer plate to the position as shown in the figure below.

See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" to set the MS4-4 (Paper
Width Selection) to 58mm.

NOTE◆ Set the paper width before using the printer for the first time. Do not change the paper
width after starting to use the printer. Doing so may damage the printer.
◆ When the 58 mm width thermal paper is used, rubber crumbs of the platen may begenerated because the platen contacts with the thermal head. Remove rubber crumbs
regularly to maintain printing quality.

28

15. INSTALLATION OF ACCESSORIES Wall Mounting Kit (WLK-B01-1)
The Wall Mounting Kit is exclusive for the Front paper eject model. It cannot be used for the Top paper
eject model.

(1) Preparation
Make sure that the product and its accessories are contained.

Printer attachment screw(4 pieces)(Tapping screw 3×6)

Wall hanging bracket

Printer bracket

Wall hanging bracket
attachment screw (6 pieces)(Tapping screw 3.8×18)

29

(2) Installation of Printer Bracket
Firmly attach the printer bracket with 4 printer attachment screws as shown in the figure below.
The tightening torque should be 39.2 cN•m (4 kgf•cm).

NOTE◆ Turn off the printer before the operation.
◆ Remove the AC cable of the AC adapter and the interface cable.

(3) Installation of Wall Hanging Bracket
Fix the wall hanging bracket to the mounting surface, and then secure it with 6 wall hanging bracket
attachment screws. WLK-B01-1 is designed to be installed on a wall.
After installation, make sure that the wall hanging bracket is fixed on the wall securely without rattle.

NOTE◆ The accompanying wall hanging bracket attachment screws are for installing to woodmaterials. Do not use them for other materials.

30

(4) Installation of the PrinterSlide the printer into the wall hanging bracket from the top to the bottom to insert the printer bracket
into the wall hanging bracket, as shown in the figure below.

NOTE◆ Check the place and the material/structure of the wall, and then install the printersecurely. Injury or destruction of property might occur by dropping off.

31

 Back Plate (BCP-A01-K (Black), BCP-A01-W (White))
The Back Plate is exclusive for the Front paper eject model. It cannot be used for the Top paper ejectmodel.

(1) Preparation
Make sure that the back plate and its accessories are contained.

Back plate attachment screw(2 pieces)(Tapping screw 3×6）

Back plate(2) Installation of the cables
Before installing the back plate, connect the DC plug of the AC adapter and the interface cable to theprinter.

NOTE◆ Turn off the printer before the operation.
◆ Perform the operation after removing the AC cable of the AC adapter.

32

(3) Installation of the back plate
Put the projections which are located at the back of the back plate into the hole of the back side of theprinter, and then firmly attach the back plate with 2 printer attachment screws as shown in the figure
below.
The tightening torque should be 39.2 cN•m (4 kgf•cm).

33

16. PRINTER MAINTENANCE
The thermal head of the printer does not require user maintenance.
When paper powder accumulates, cleaning the thermal head can maintain the printing quality for an
extended period of time.

 Cleaning Thermal Head/Platen/Rubber Feet (Front Paper Eject Model)(1) Turn off the printer.
(2) Unplug the AC plug of the AC cable from the outlet.
(3) Open the paper cover.
(4) Clean the thermal head, the platen and/or the rubber feet with a cotton swab with a small amount of
ethyl alcohol.
(5) Wait until any ethyl alcohol remaining on the thermal head and the platen dries out completely, andthen close the paper cover.

NOTE◆ Clean the thermal head after it cools down.
◆ Be sure to wipe the thermal head with a cotton swab or other soft material.
◆ DO NOT touch the gear of the platen. Doing so may cause loss of printing quality or a
failure.
◆ The rubber feet have the special adsorption structure. They lose adsorption force as
dust or dirt adheres. However, it can be recovered by cleaning.

34

17. TROUBLESHOOTING
Check the following points before requesting for repair: The power does not turn on• Is specified AC adapter being used?
• Are the AC cable and the AC adapter connected correctly?
• Are the AC adapter and the printer connected correctly?

 The printer does not print• Is the interface cable connected correctly?
• Are the specifications of interface cable conformed to its specifications of this manual being
used?
• Is the communication condition between the printer and the host device correct?
• Is specified thermal paper being used? Is the paper orientation (surface/back) correct?

 An error is displayed• See "LED Display" on page 14.
• Are the function settings of the printer correct?

35

18. SPECIFICATIONS Printer Specifications
Item

Specifications

Model

RP-E10, RP-E11

Printing method

Thermal printing

Number of characters per line *1

Paper width 80 mm: 24 dots × 12 dots
16 dots × 8 dots
Paper width 58 mm: 24 dots × 12 dots
16 dots × 8 dots

Character size
(H × W)

1-byte: H24 dots × W12 dots, H16 dots × W8 dots
2-byte: H24 dots × W24 dots, H16 dots × W16 dots

Number of effective dots

Paper width 80 mm: 576 dots (512 dots*2)
Paper width 58 mm: 432 dots (360 dots*2)

Dot density

8 dots/mm

Paper width / Printing width

80 mm / 72 mm
58 mm / 54 mm

Printing speed max.

350 mm/s.

Paper cutting method

Slide cutting method

Paper cutting type

Full cut, Partial cut (tab left at the center)

Operating temperature

5°C to 45°C (41°F to 113°F)

Relative humidity*3

10%RH to 90%RH

Dimensions (W × D × H)

129 mm × 129 mm × 129 mm*4

Mass

Approx. 1.3 kg (excluding the thermal paper)

Input voltage
*1
*2:
*3:
*4:

48 digits (42 digits*2)
72 digits (64 digits*2)
36 digits (30 digits*2)
54 digits (45 digits*2)(80 mm / 64 mm*2)(58 mm / 45 mm*2)

DC24.0 V ±5%

The number for 1-byte character, character spacing is 0 dots.
When selecting 512/360 dots by MS4-5
See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for the allowable humidity range at eachtemperature.
Excluding projections36

 AC Adapter Specifications(Specified accessories)

Item

Specifications

Model

PW-E2427-W1

Input voltage

AC100 to 240 V, 50/60 Hz

Rated output

DC24.0 V, 2.71 A

Dimensions (W × D × H)

53 mm × 114 mm × 37 mm*

Mass

Approx. 330 g*:

Excluding the cable(Specified accessories)
Item

Specifications

Model

PW-E2427-W2

Input voltage

AC100 to 240 V, 50/60 Hz

Rated output

DC24.0 V, 2.71 A

Dimensions (W × D × H)

53 mm × 114 mm × 37 mm*

Mass

Approx. 330 g*:

Excluding the cable Interface Specifications
Serial interface specifications
Item

Specifications

Synchronous

Asynchronous

Baud rate

9600, 19200, 38400, 115200 bps

Data length*

7 or 8 bits

ParityNone, Even or Odd

Data control

Hardware control, Xon/Xoff*:

Only 8 bits for the USB + Serial model.

USB interface specifications
Item

Specifications

VersionVer. 2.0 conformity

Printer data transmission mode

Bulk transfer (12 Mbps)

Ethernet interface specifications
Item

Specifications

Communication standard

10Base-T, 100Base-TX

37

 Sale Destinations
Sale destinations of the printer and specified accessories are listed below.

Country/Region*1

RP-E10
RP-E11

AC Adapter

AC Cable

PW-E2427-W1
PW-E2427-W2

CB-JP07-20A
CB-JP08-20A

Japan



EC
EFTA
Turkey



UK



USA
Canada

CB-US05-20A
CB-US06-20A

Brazil



*2

*1:
*2:

CB-CE04-20A
CB-CE05-20A
PW-E2427-W2

CB-UK03-20A
CB-UK04-20A

Ask your SII sales representative when you want to operate the products in other countries/regions than listed above.
Use the AC cable of 2.0 meters long that complies with safety standards in Brazil.

38

19. ACCESSORIES AND CONSUMABLE PARTS Specified Accessories
Name

Model

AC adapter

PW-E2427-W1
PW-E2427-W2

AC cable*

CB-JP07-20A, CB-JP08-20A
CB-US05-20A, CB-US06-20A
CB-CE04-20A, CB-CE05-20A
CB-UK03-20A, CB-UK04-20A

Wall mounting kit

WLK-B01-1

Back plate (Black)
Back plate (White)

BCP-A01-K
BCP-A01-W

USB cable
Serial cable
Powered USB cable

IFC-U02-2
IFC-S02-2
IFC-V01-1*:

The shape of the power outlet differs in countries. Confirm it before using.

 Specified Thermal Paper
Model

Manufacturer

TF60KS-E

Nippon Paper

PD160R-N

Oji Paper

F220VP

Mitsubishi Paper Mills

P220VBB-1

Mitsubishi Paper Mills

F5041

Mitsubishi HiTec Paper

KT48FA

Papierfabrik August Koehler

Alpha400-2.1

AppvionAlpha820-3.4

AppvionWhen using thermal paper that is not specified, the printing quality or specified life of the thermal head
would not be guaranteed.

39

Seiko Instruments Inc.

1-8, Nakase, Mihama-ku, Chiba-shi,
Chiba 261-8507, Japan
Print System Division
Telephone:+81-43-211-1106
Facsimile:+81-43-211-8037
Seiko Instruments USA Inc.
Thermal Printer Div.
21221 S. Western Avenue, Suite 250, Torrance, CA 90501, USA
Telephone:+1-310-517-7778 Facsimile:+1-310-517-7779
Seiko Instruments GmbH (Economic operator)
Siemensstrasse 9, D-63263 Neu-lsenburg, Germany
Telephone:+49-6102-297-0 Facsimile:+49-6102-297-222
info@seiko-instruments.de
Seiko Instruments (H.K.) Ltd.
4-5/F, Wyler Center 2,200 Tai Lin Pai Road, Kwai Chung, N.T., Kowloon, Hong Kong
Telephone:+852-2494-5160 Facsimile:+852-2424-0901
Seiko UK Ltd. (Authorized Representative in the United Kingdom)
SC House, Vanwall Road, Maidenhead, Berkshire, SL6 4UW
Download page:https://www.sii.co.jp/sps/eg/download/index.html(Specifications are subject to change without notice.)