Protecting You fromUnplanned Downtime

ZEISS Predictive Service
Proactively Protecting Your Researchzeiss.com

ZEISS Predictive Service
Ensuring You Run SeamlesslyCompletely Free of Charge

No Additional Hardware Required

ZEISS Predictive Service helps to identify potential
issues with their imaging system before they happen,
ensuring you avoid unplanned downtime.
Predictive Service unobtrusively monitors yourmicroscope´s condition & performance. It thenproactively identifies and alerts regional and global
ZEISS engineers who are reviewing all connectedsystems before a potential issue causes system failure.
Predictive Service comes pre-installed and saves you
money on unnecessary repairs by resolving potential
issus before they become critical faults that require
replacement parts.
Ensure your research lab continues to run seamlessly
today with Predictive Service.

Overview of countries where systems are already connected.

Operational 24/7/365

2>4,000 Systems ConnectedVIDEO

Learn How Predictive Service Works
Watch our short, 1-minute overview and uncover how ZEISSPredictive Service works and keeps your lab running seamlessly.
Watch the Video

CASE STUDYHow ZEISS Predictive Service Prevents
Unplanned Downtime at the National
University of Singapore
The Mechanobiology Institute at the National University of Singapore is a core imaging
facility equipped with a vast array of microscopes and systems. Learn how Predictive
Service proactively detected system overheating and prevented downtime.
Read the Case Study

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Used by the World’s Largest Research Facilities
Supporting Facilities Globally

CASE STUDYHow ZEISS Predictive Service Savesthe Francis Crick Institute from
Unplanned Downtime
The Francis Crick Institute is a world-famous biomedical research center located inLondon, UK and has accommodated numerous world-leading academic and medical
industry research projects. Learn how Predictive Service helped the institute avoid
downtime as their X-ray Microscopy source came to the end of its usable life span.
Read the Case Study

CASE STUDYHow UCLA Avoids Issues Before They
Happen with ZEISS Predictive Service
The University of California, Los Angeles is home to more than 40,000 students and,since its foundation more than a hundred years ago, has become a global hub ofacademic knowledge and excellence. Learn how Predictive Service detected a possible
system overheating and prevented unplanned system downtime.
Read the Case Study

4

CASE STUDYHow Colorado School of Mines UsesZEISS Predictive Service to Secure
Their Business Operations
The Colorado School of Mines, USA, is a core imaging facility, researching samples
across molecular and cellular biology with several complex imaging systems. Learn
how Predictive Service helped the University avoid a critical source failure with their
X-ray microscope.
Read the Case Study

CASE STUDYHow ZEISS Predictive Service Helps theUniversity of Lausanne Maintain Their
Imaging Systems
The University of Lausanne, Switzerland is one of the oldest active universities, boasting
17,000 students and 4,000 staff members across seven faculties. Learn how Predictive
Service helped the University avoid a critical failure with their confocal’s scan head.
Read the Case Study

5

How Predictive Service Ensures the Highest Levels of Data Security
We Take Data Privacy as Seriously as You Do Your ResearchPredictive Service proactively monitors and collects
technical data such as operating hours, cycle counts,
temperatures of critical components, and voltages via asecure connection to our data center.
Conforming to data privacy regulations, no personal
or imaging data is ever collected and the connection
between the system and data center is always outboundonly.
Predictive Service uses https protocol with 256-bit TLS
end-to-end encryption and usually requires no changes toyour organization’s firewall settings. The enterprise serveris hosted on Microsoft Azure Cloud infrastructure and iscertified & audited according to international standards(e.g. ISO 27001, HIPAA, FedRAMP, SOC1, and SOC2).

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Technical Facts
Ports
Protocols

443
https, Secure Websocket
URL of ZEISS Server predictive-service.zeiss.com
www.predictive-service.zeiss.com
IP Addresses
52.174.243.245
Certificationof MicrosoftISO 27001, HIPAA, FedRAMP, SOC1 andAzure Cloud
SOC2Infrastructure
Connection
TLS 1.2 with AES 256bitSecurity• No authentication
Supported Proxy• Basic authentication
Settings for• Digest authentication
Installation• NTLM authentication
Available andPatched LAN
RJ 45 connector for LAN
Connected toWorkstation
Security Patched
and Measured
e.g. installing antivirus software; please
According to Your see recommendations for data security
Local IT Security
policy on ZEISS Microscopy Systems
Standards
Recommended
Minimum Megabits 1 Mbit/s
per Second

Availability
Light Microscopes
Axio Examiner
Axio ImagerAxio Observer
Axio Scan.Z1
Celldiscoverer 7
Lattice Lightsheet 7
LSM 800
LSM 9XX series
Smartzoom 5
Visioner 1
Elyra 7
Lattice SIM series

Electron Microscopes X-Ray Microscopes
Xradia Context
Crossbeam series
microCTEVO series
Xradia Versa series
GeminiSEM series
Merlin series
Sigma series

WHITE PAPER

Discover the Architectureand Security Features of
ZEISS Predictive Service

Transmitted Data
Workstation Data
Hardware Data
MemoryOperating System Version
PC NameMicroscope Software
Installed Service Pack
Main Version
Patch Version
Various log files

Understand how
Predictive Service
operates within yourIT infrastructure andmeets your security
requirements.

Download Now

Technical Requirements
Workstation
Operating System
Windows 10

Microscope OperatingSystem
ZEN 2.3 onwards
SmartSEM 5.06 onwards
XRM Scout-and-Scan v11
onwards

Connectivity
Port 443

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Any Questions
Get In Touch

If you have any questions or would like to learn
how to connect your existing ZEISS system toPredictive Service, contact us.
Get in Touch

Carl Zeiss Microscopy GmbH07745 Jena, Germany
Service and Customer Caremicroscopy@zeiss.com
www.zeiss.com/microscopy

EN_043_012_263 Printed in Germany CZ-112022
Subject to change in design and scope of delivery and as a result of ongoing technical development.

Using ZEISS Predictive Service, you can betteravoid downtime and benefit from a faster,
more informed support team.