Remote Desktop Product Performance
BenchmarkSeptember 2020

Document: Remote Desktop Products Performance Benchmark (Edition 1)
Authors:
J. Han, D. Wren
Company: PassMark Software
Date:
14 September 2020
Edition:1
File:
Remote_Desktop_Products_Performance_Benchmark_2020_Ed1.pdf

Remote Desktop Products Performance Benchmark

PassMark Software

Table of Contents
REVISION HISTORY........................................................................................................................................... 3
REFERENCE LIST ............................................................................................................................................... 3
EXECUTIVE SUMMARY ..................................................................................................................................... 4
OVERALL SCORE ............................................................................................................................................... 4
PRODUCTS LIST ................................................................................................................................................ 5PERFORMANCE METRICS ................................................................................................................................. 6
TEST RESULTS .................................................................................................................................................. 7
BENCHMARK 1 – FRAME RATE ................................................................................................................................... 7
BENCHMARK 2 – LATENCY......................................................................................................................................... 8
BENCHMARK 3 – BANDWIDTH ................................................................................................................................... 8
BENCHMARK 4 – FRAME SIZE .................................................................................................................................... 9
TESTING ENVIRONMENT ................................................................................................................................ 10
DISCLAIMER AND DISCLOSURE ...................................................................................................................... 11
CONTACT DETAILS ......................................................................................................................................... 11

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Revision History
RevEdition 1

Revision History

Date
11 September 2020

Initial version.

Reference List
Ref #1

Edition 1

Document
Remote Desktop Software Benchmark

AuthorDate

AnyDesk Software GmbHn.d.

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Executive Summary
During September 2020 PassMark Software conducted performance testing on twelve remote desktop products.
This report presents the results of this product benchmark testing.
Testing included the following four performance metrics:• Frame Rate
• Latency• Bandwidth• Frame Size
Testing was performed between two Windows 10 machines on a local area network with 1Gbit/s networking.
Anydesk was found to have the highest frame rate and lowest latency of all the products tests. While at thesame time using significantly lower bandwidth than the average remote desktop product.

Overall Score
PassMark Software assigned every product a score depending on its ranking in each metric compared to otherproducts in the same category.
In the following table the highest possible score attainable is 48 in a hypothetical situation where a product has
attained first place in all 4 metrics. Remote desktop products have been ranked by their overall scores:
Product Name

Edition 1

Overall Score

AnyDesk

40

Windows Remote Assistance

35

TeamViewer

33

Splashtop

32

RemotePC

31

GoToMyPC

23

Zoom

23

VNC Connect

22

LogMeIn Rescue

20

Microsoft Teams

19

ConnectWise Control

17

ManageEngine Remote Access Plus

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Products List
The remote software names and versions of the 12 products tested are as follows:

Edition 1

Manufacturer

Product NameVersion

AnyDesk Software GmbH

AnyDesk

6.0.7

TeamViewer AG

TeamViewer

15.9.4

Splashtop Inc.

Splashtop

3.4.0.1

LogMeIn, Inc.

LogMeIn Rescue

7.12.3359

LogMeIn, Inc.

GoToMyPC11.1.2921

Microsoft Corporation

Windows Remote Assistance

RealVNC Limited

VNC Connect

ConnectWise, LLC.

ConnectWise Control

ZOHO Corp.

ManageEngine Remote Access Plus

9.0.0

IDrive Inc.

RemotePC

7.6.32Zoom Video Communications, Inc.

Zoom

5.2.2

Microsoft CorporationMicrosoft Teams

N/A
6.20.529
20.9.799.7542

1.3.00.21759

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Performance Metrics
Test metrics metrics selected by AnyDesk Software GmbH were used for the test but testing was conductedindependently. These metrics provide a method to test the remote desktop products responsiveness, latency
and bandwidth requirements. Products with low latency and low bandwidth requirements will be able toperform better and remain usable in marginal network conditions.
The test methods can be replicated by third parties using the same environment to obtain similar benchmark
results.

Benchmark 1 – Frame Rate
Test Link: http://anydesk.com/benchmark/framerate.html
This metric measures the framerate transmitted by the remote desktop software. The website in the above link
was used to perform the test, and the framerate was adjusted manually until the four arms appear on the screen
forming a cross and stand still.

Benchmark 2 – Latency
Test Link: https://anydesk.com/benchmark/latency.html
The latency was measured by placing the two monitors of the testing machines side-by-side and using a highquality digital camera to take the images of the millisecond counter shown on the above website. The difference
between the two counters was calculated and considered as the latency value.
A total of ten photos were taken each test run and the average value was obtained from the ten samples.

Benchmark 3 – Bandwidth
Test Link: https://anydesk.com/benchmark/bandwidth.html
The above website displays a moving globe image with 60 FPS. While this image was displayed on the screen
during the remote desktop connection, the total network bytes transmitted in one minute duration weremeasured using Process Hacker V2.39.124 tool.

Benchmark 4 – Frame Size
The frame size was calculated using the data collected from the benchmark 1 and 3 using the formula:
Frame Size = Bandwidth / Frame Rate * 60 seconds
The metric indicates the average compressed frame size transmitted over the network.
For all of the tests of all products, the default quality settings were configured, and the full screen mode wasenabled. After running all of the three tests, both machines were rebooted to remove any possible side effects(e.g. caching), and the tests were repeated for five times.

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Test Results
In the following charts, we have highlighted the results we obtained for AnyDesk in red and the average for blue.

Benchmark 1 – Frame Rate
AnyDesk

59.9

TeamViewer

59.9

GoToMyPC59.9

VNC Connect

59.9

RemotePC

59.9

Splashtop

50.8

LogMeIn Rescue

45.5

Microsoft Teams

44.9

Average

43.2

Zoom

25.1

Windows Remote Assistance

21.3

ConnectWise Control

16.1

ManageEngine Remote Access Plus

15.7

0 HzEdition 1

10 Hz

20 Hz

30 Hz

40 Hz

50 Hz

60 Hz

70 Hz

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Benchmark 2 – Latency
AnyDesk

9.5

VNC Connect

13.6

TeamViewer

25.3

GoToMyPC

25.3

Windows Remote Assistance

58.6

ConnectWise Control

68.7

RemotePC

70.4

ManageEngine Remote Access Plus

87.1

Average88.6

Microsoft Teams

118.7

Splashtop

130.9

LogMeIn Rescue

169.7

Zoom

285.2

0 ms

50 ms

100 ms

150 ms200 ms

250 ms

300 msBenchmark 3 – Bandwidth
Windows Remote Assistance

0.3

Splashtop

0.9Zoom

0.9

AnyDesk

1.2

RemotePC

1.4

TeamViewer

3.1

LogMeIn Rescue

5.7

Microsoft Teams

10.2

ConnectWise Control

12.4

Average
ManageEngine Remote Access Plus
GoToMyPC

47.3
62.2

71.0

VNC Connect0 MB

Edition 1

398.4

50 MB

100 MB 150 MB 200 MB 250 MB 300 MB 350 MB 400 MB 450 MB

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Benchmark 4 – Frame Size
Windows Remote Assistance244.9

Splashtop

279.3

AnyDesk

346.7

RemotePC

387.6

Zoom

628.3

TeamViewer

853.1

LogMeIn Rescue

2,094.9

Microsoft Teams

3,799.7

ConnectWise Control

12,835.7

Average

18,177.4

GoToMyPC

19,742.3

ManageEngine Remote Access Plus

66,072.2

VNC Connect
0 Bytes

Edition 1

110,844.1

20,000 Bytes

40,000 Bytes

60,000 Bytes

80,000 Bytes 100,000 Bytes 120,000 Bytes

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Testing Environment
Testing Machines Specifications
The machine for remote access from:
Component

Description

Operating System:

Windows 10 Pro Version 2004

Motherboard:

ASRock Fatal1ty Z170 Gaming K6

CPU:Intel Core i7-6700K @ 4.00GHz

RAM:

2x8GB DDR4

Video Card:

NVIDIA GeForce GTX 960

Hard Drive:

Samsung 950 Pro M.2 NVMe 256GB

Monitor:Dell UltraSharp U2412M

Display Setting:1920 x 1200 at 59 Hz

Network:

1 Gbps(Gigabit Ethernet cable)

The machine for remote access to:Component

Description

Operating System:

Windows 10 Pro Version 2004

Motherboard:

Foxconn 2ABF 3.10

CPU:Intel Core i5-4460 CPU @ 3.20 GHz

RAM:

8GB DDR3

Video Card:

NVIDIA GeForce GT 705

Hard Drive:

Kingston HyperX SSD 240GB

Monitor:Dell UltraSharp U2412M

Display Setting:1920 x 1200 at 59 Hz

Network:

1 Gbps(Gigabit Ethernet cable)

Other Tools• Google Chrome V85.0.4183.83• Process Hacker V2.39.124

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Disclaimer and Disclosure
Disclaimer of Liability
While every effort has been made to ensure that the information presented in this report is accurate, PassMark
Software Pty Ltd assumes no responsibility for errors, omissions, or out-of-date information and shall not beliable in any manner whatsoever for direct, indirect, incidental, consequential, or punitive damages resulting
from the availability of, use of, access of, or inability to use this information.

Disclosure
AnyDesk Software GmbH funded the production of this report, selected the test metrics and list of products to
be included in this report, and supplied the websites used for the tests.

Trademarks
All trademarks are the property of their respective owners.

Contact Details
PassMark Software Pty Ltd
Level 5, 63 Foveaux St
Surry Hills, 2010
Sydney, Australia
Phone + 61 (2) 9690 0444
Fax+ 61 (2) 9690 0445

Web

www.passmark.com

Edition 1

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