USER'S GUIDE
Thermal Printer

RP-D10 SERIES

Read this USER'S GUIDE carefully before using the printer.
Keep this USER'S GUIDE in a place where it can be accessed
quickly.

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November 2013
April 2014
July 2014
March 2015
June 2015
April 2016
January 2018
November 2019
April 2023

Copyright 2013-2023 by Seiko Instruments Inc.
All rights reserved.
The information contained herein is the property of SII and shall not be reproduced in whole or in part without prior written
approval of SII.
SII reserves the right to make changes in the specifications and materials contained herein without notice and shall not be
responsible for any damages (including consequential) caused by reliance on the materials presented, including but notlimited to typographical, arithmetic, and listing errors.
This product is developed as a product for industrial equipment use.

is a trademark of Seiko Instruments Inc.
AndroidTM is a trademark of Google LLC.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
All other trademarks are the properties of their respective companies.
Federal Communications Commission (FCC) compliance statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when theequipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordancewith the instruction manual, may cause harmful interference to radio communications. Operation of this equipment ina residential area is likely to cause harmful interference in which case the user will be required to correct theinterference at his own expense.
Industry Canada (IC) compliance statement
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.

1. INTRODUCTION
This manual describes how to handle RP-D10 thermal printer (hereinafter referred to as the printer), AC
adapter, AC cable, and other accessories.
Read through the "2. SAFETY PRECAUTIONS" and "3. OPERATING PRECAUTIONS" carefully before
using the products, and handle them safely and properly.
Keep this manual in a place where it can be accessed quickly.
See "RP-D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for more detailed function andspecifications on the printer.
This manual consists of the following sections.

1.

INTRODUCTION.................................................................................................................................. 1

2.

SAFETY PRECAUTIONS .................................................................................................................... 2

3.

OPERATING PRECAUTIONS ............................................................................................................. 5

4.

PREPARATION .................................................................................................................................... 8

5.

IDENTIFYING MODEL TYPE ............................................................................................................ 106.

EACH PART OF PRINTER ................................................................................................................ 117.

POWER CONNECTION .................................................................................................................... 14

8.

THERMAL PAPER SETTING ............................................................................................................ 15

9.

PREVENTION AND TREATMENT OF PAPER JAM ......................................................................... 20

10. TEST PRINT ...................................................................................................................................... 22
11. FUNCTION SETTINGS ..................................................................................................................... 23
12. CONNECTING TO HOST DEVICE ................................................................................................... 24
13. SETTINGS WHEN USING 58mm PAPER WIDTH ........................................................................... 27
14. INSTALLATION OF ACCESSORIES ................................................................................................. 30
15. PRINTER MAINTENANCE ................................................................................................................ 35
16. TROUBLESHOOTING ....................................................................................................................... 36
17. SPECIFICATIONS ............................................................................................................................. 37
18. ACCESSORIES AND CONSUMABLE PARTS ................................................................................. 40

12. SAFETY PRECAUTIONSIn this SAFETY PRECAUTIONS, the following symbols are used to ensure safe and proper use of
products and prevent from damaging devices.

WARNING

Failure to follow the instructions marked with this symbol could
result in severe personal injury or death.

CAUTION

Failure to follow the instructions marked with this symbol could
result in minor personal injury or property damage.

About symbols
The symbol indicates information which you should pay attention to (including
danger and warnings).
The symbol indicates information about prohibited procedures.
indicates "Disassembly is prohibited."
The symbol indicates information about obligated or instructed procedures.
indicates "Unplug the power plug from an outlet."2

OPERATING PRECAUTIONSWARNING
Never attempt the followings. Failure to follow the instructions leads to fire, electric shock, or accident.
Do not insert any foreign objects such as a piece of metal or any liquid into the products.
Do not touch the metal parts of the terminal, AC plug, and DC plug.
To avoid short circuits, prevent terminals of the products, AC plug, and DC plug fromtouching any conductor such as metal.
Take care not to spill liquid on the products.
Do not touch the products with wet hands.
Do not disassemble or reconstruct the products.
Use the printer only with specified AC adapter and AC cable.
Do not use an AC adapter at a voltage other than specified.
Keep the AC plug and the DC plug away from dust and metal objects.
Make sure the AC plug and DC plug are securely plugged in when using the products.
Do not damage the AC cable, AC plug, and DC plug.
Do not bend, pull, or twist the AC cable forcibly or place heavy stuff on it.
Be sure to observe the following instructions. Failure to follow the instructions may lead to fire, electric
shock, or accident.
Be sure to use only in countries where the products meet the regulations.
Using non-compliant products may endanger the safety of products or be considered against
regulations.
Be sure to hold the plug when unplugging AC cable from an outlet.

3

Procedures to take when in trouble
Follow the instructions in the following cases. Failure to follow the instructions may lead to fire, electric
shock, or accident.
Turn off the printer and unplug the AC plug from an outlet in any of the following cases withthe products:◆ Abnormal status continues.
◆

The printer is giving off an unusual smell, smoke, excessive heat, or an unusual noise.

◆

A piece of metal, water, or other foreign objects get into the printer.

◆

The case is broken.

When AC cable is damaged, unplug the AC plug from an outlet. Do not use a damaged AC
cable.

CAUTION
Observe the following instructions. Failure to follow the instructions may lead fire, electric shock, or
accident.
Turn off the power off and unplug the AC plug from an outlet when not in use for a long timeor before maintenance.
Do not use or store the products in the following locations:◆ Locations exposed to direct sunlight or high temperature.
◆

Locations exposed to high humidity, a lot of dust, and liquid.

◆

Locations subject to strong vibration or unstable locations.

Do not cover the products with cloth when in use.
Do not touch the thermal head immediately after printing because it gets hot. Be sure to allow
it to cool down before clearing a paper jam or cleaning its head.
The auto cutter printer has an exposed cutter blade in the paper outlet. Do not insert fingers
into printer.
Avoid touching the exposed blade while the printer cover is open.
Keep loose objects such as long hair away from the printer while the printer operates. Whenthey fall into the printer, it may cause personal injury or damage the printer.

4

3. OPERATING PRECAUTIONS
Be careful of the following precautions and use the products properly in order to deliver and maintain thefull performance of the products.

 Using the Products◆

Be careful not to drop or bump the products on a hard surface.

◆

DO NOT install the products in direct sunlight.

◆

Be careful about the ambient temperature and humidity.
Suitable environment for the use of the printer is as follows:• Range of the temperature: 5°C to 45°C (41°F to 113°F)• Range of the humidity:
10%RH to 90%RH
Refer to "RP-D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for the certifiable
humidity range at each temperature.

◆

DO NOT install the products near devices that generate strong electromagnetic fields such as a
copy machine motor.

◆

DO NOT install the products in a location that is subject to corrosive gas, siloxane and so on.

◆

DO NOT connect the AC adapter or the AC cable to the same outlet with devices that generate
noise.

◆DO NOT open the paper cover during printing or cutting.

◆

DO NOT connect or disconnect the interface cable during printing or transmission. DO NOT touch
the plug of the interface cable during printing.

◆

Turn off the printer when not in use.
In addition, when the printer is not used for a long time, unplug the AC plug from an outlet, and set
thermal paper to protect the platen.

◆

Clean the products' case using soft, lint-free cloth. DO NOT use alcohol or other solvent.

◆Before using, always clean the terminals using a dry, soft and lint-free cloth. When the terminals are
dirty, it may cause contact failure.

◆

DO NOT touch the thermal head directly. Doing so may result in poor quality due to the dirt ordamage by the static electricity.

◆

DO NOT use the thermal head when it is wet. Doing so may damage the printer.

◆

When cleaning the thermal head, wipe the thermal head with a cotton swab or other soft material.

◆

The AC adapter may get hot when in use. This is normal and is not a malfunction.

◆

Using the printer under low temperature environment or printing at a high print rate might cause
unclear printing or generate loud sound. This is not a failure in the printer, but an inherent paper
phenomenon.

◆

When handling the printer, be aware of static electricity. When the static electricity is discharged,
this could cause a USB communication failure. When this problem occurs, disconnect the USB plugthat is connected to the host device and wait a few seconds before connecting it again.

◆

DO NOT print without the thermal paper.

5◆DO NOT drop or insert any foreign objects such as clips, pins, and screws into the internal parts or
slot of the products.

◆

DO NOT drop any liquid or spray a solvent to the products.

◆

NEVER use sharp object such as pen tip to push the switch on the operation panel.

◆

DO NOT use thermal papers taped together.

◆

NEVER pull out the thermal paper when the thermal paper is set.

◆

Make sure not to injure your body or other objects by the plate edge.

◆

Unplug the AC plug from an outlet when something goes wrong with the printer.

◆

NEVER disassemble the printer without a serviceman.

◆

Be careful not to get your fingers or hands caught in the printer when opening or closing the paper
cover.

◆In order to ensure the function and the safety of the product, be sure to observe the installation
direction.

◆

DO NOT connect the RJ connector to a phone line. It should be used as the drawer kick connector.

◆

NEVER connect a USB cable to the RJ connector.

◆

As the plated sheet steel is used in the printer, the edge face might rust.

◆When moving the printer from the installation site, hold the printer tightly with both hands, then lift it
upward slowly to leave the rubber feet from the installation surface. Lifting it rapidly or moving it
horizontally may peel the entire rubber feet, peel their surfaces, or damage the outer case.

 Thermal Paper Handling◆Store the thermal paper in a cool, dry, and dark place.

◆

DO NOT rub the thermal paper with hard objects.

◆

DO NOT leave the thermal paper near organic solvents.

◆

DO NOT allow plastic film, erasers, or adhesive tape to touch the thermal paper for long periods.

◆

DO NOT stack the thermal paper with diazo copies immediately after copying.

◆

DO NOT use chemical glue.

◆

Always use the specified thermal paper. See "18. ACCESSORIES AND CONSUMABLE PARTS" fordetails.

 Precautions on Discarding
When discarding used products, discard them according to the disposal regulations and rules of each
respective district.

6 Notations
The following 2 types of notations are used throughout this manual to denote operating precautions anditems to remember besides the symbols shown in "2. SAFETY PRECAUTIONS":

NOTE◆

Operating Precautions

This box contains items that may lead to a malfunction or to a deterioration of performance when notfollowed.

HINT• Items to Remember
This box contains helpful hints to remember when using the products.

7

4. PREPARATION
Make sure that the printer and its accessories are contained.

Quick Start Guide

8

Models including the AC adapter, AC cable, and interface cable are also available.
Keep the package and packing materials for future transportation or long-term storage.
The available accessories are shown below.
See "17. SPECIFICATIONS" and "18. ACCESSORIES AND CONSUMABLE PARTS", and be sure topurchase our specified products listed on these references.
See "5. IDENTIFYING THE MODEL TYPE" for the models which include accessories.

AC cable(the figure shows CB-US05-20A)

USB cable

AC adapter

Serial cable

Wall mounting kit

9Powered USB cable

Back plate5. IDENTIFYING MODEL TYPE
The printer model is identified as follows:

RP-D10-K27J1-U1C3

Case color
W: White
K: Black

Model code
27J1: Standard modelInterface
S: Serial
U: USB
E: Ethernet

Optional cable included
Contact us for details.
When the printer is incorporated into your equipment and then supplied electric power from theequipment, follow the rated value of input voltage for RP-D10 described in the specifications of "17.
SPECIFICATIONS", and "2.3 POWER SUPPLY SPECIFICATIONS" in "RP-D10 SERIES THERMALPRINTER TECHNICAL REFERENCE".
When using a power supply other than the specified AC adapter, use a power supply at your own risk
under the safety standard and EMC regulations.

106. EACH PART OF PRINTER

1111 Cutter
The cutter cuts the thermal paper automaticallyafter printing. Avoid touching the exposed blade
while the printer cover is open.

1 POWER Switch
The POWER Switch turns on or off the printer.
The LED lights when turning on the printer. To
turn off the printer, hold down the switch for longer
than 3 seconds.

12 Power connector
The AC adapter is connected here.

2 FEED Switch
The FEED Switch operates paper feed. When
holding down the switch for a few seconds, theprinter feeds the thermal paper continuously forthe period of held.

13 Interface connector
The interface cable is connected here.

3 LED
The LED lights when turning on the printer. See"LED Display" on the next page for details.

14 Drawer kick connector
The connector is for connecting the drawer.
Do not connect a phone line.

4 Paper outlet
Thermal paper is ejected from here. The cutter is
attached.

15 Wire clip
The communication cable can be fixed to prevent
it from being unplugged.

5 Release lever
The lever is used to open the paper cover to set
the thermal paper. It is also used to open thepaper cover when a paper jam occurs.
6 Paper cover
The platen is released from the thermal paper
when opening this cover. Open this cover toreplace the thermal paper or to clean the thermalhead.
7 Paper holder
The paper holder holds the thermal paper.
8 Thermal head
The thermal head prints data on the thermal
paper. DO NOT touch the thermal head
immediately after printing because it may get hot.
9 Paper sensor
The sensor detects thermal paper presence.
10 Platen
The platen brings the thermal paper into contact
with the thermal head. The platen is turned tofeed the paper.

12 LED Display
LED (Color)

LED(Lighting Pattern)-

OffPower on (print-ready)Green*1

On*1

Printing

Green

On

Waiting for test print

Green

Blink-2

Output buffer full

Green

Blink-1Out-of-paper error

OrangeBlink-2

Cover open error

OrangeBlink-1

Hardware error

Red

On

Head temperature error

Red

Blink-1

Voltage error

Red

Blink-2

Cutter error

Red

Blink-3

Rewriting FW

OrangeOn

Printer Status
Power off*2

*1: The value at the factory.
*2: Valid for Ethernet with firmware version 1.06 or higher.

 Blink Pattern
StatusBlink-1
Blink-2
Blink-3

Pattern
0.2s
0.8s
0.1s
0.1s

0.7s

0.1s
0.1s

13

7. POWER CONNECTION
The printer can be powered with an AC adapter.
Be sure to see "17. SPECIFICATIONS" for the AC adapter.
The AC adapter and the AC cable are optional accessories. See "17. SPECIFICATIONS" and"18. ACCESSORIES AND CONSUMABLE PARTS", and be sure to purchase our specified products
listed on these references.

 Connecting the AC Adapter(1) Connect the AC cable to the AC adapter.
(2) Connect the DC plug of the AC adapter to the power connector of the printer.
(3) Connect the AC plug of the AC cable to an outlet.

Pull
How to unlock the DC plug

(2)
(3)

(1)

NOTE
◆
◆

◆
◆

Insert the DC plug into the power connector on the printer correctly.
When insert the DC plug forcibly in wrong direction, it may cause damage.
The DC plug of the printer power connector has the locking system.
Pull the DC plug to the opposite direction of the arrow shown in the front side of theDC plug to unlock.
Unlock the DC plug as shown in the figure before disconnecting it.
Turn off the printer before installing or removing the AC adapter.
When the printer is not used for a long time, unplug the AC cable from an outlet.

148. THERMAL PAPER SETTING
The printer uses the thermal paper roll (hereinafter referred to as the thermal paper). The function
settings of the printer differ depending on the used thermal paper. See "11. FUNCTION SETTINGS" fordetails.

 Thermal Paper Setting(1) Operate the release lever to the direction of the arrow shown in the figure below to open the paper
cover.
Top ejectFront eject15

(2) Take the glued end from the thermal paper.
(3) Set the thermal paper from directly above to the paper holder. At the time, set the thermal paper
direction as shown in the figure below.
Top eject

Printingside

Front eject

Printing
side
NOTE
◆

Be careful not to cut your fingers by the cutter blade.

16

(4) Pull the thermal paper straight. Make sure that the thermal paper does not slant.

Top eject

Correct

Incorrect

Correct

Incorrect

Front eject17

(5) Push the part indicated by the arrow in the figure below (the center of the paper cover near thepaper eject) to close the paper cover to avoid one side lock defect.
Top ejectFront eject

NOTE
◆
◆
◆

Pull the thermal paper straight.
Push the paper cover firmly to close and avoid one side lock defect.
If the paper cover does not close by pushing the arrow in the figure above, try pushing
the center of the paper cover near the paper eject to close it.

(6) After closing the paper cover, paper feed and paper cutting are performed automatically.

NOTE
◆
◆
◆
◆

Be sure to operate the release lever to the end. When not, the paper cover may not
open.
DO NOT cover the paper outlet or hold down the thermal paper ejected. Doing so may
cause a paper jam.
DO NOT touch the platen and gears in the printer. Doing so may cause loss ofprinting quality or damage.
Use the thermal paper whose roll core has 12 mm inside diameter and 18 mm outside
diameter. Moreover, DO NOT use the thermal paper with glued or taped end.

18

HINT
• Leaving the printer with the thermal paper for a long time may cause a paper-feedingproblem because the surface of the thermal paper sticks to the thermal head due to theenvironmental changes. In that case, open the paper cover to separate the thermal paper
from the thermal head, and then close the paper cover before use.

 Thermal Paper ShapeCorrect

Incorrect

Incorrect

NOTE◆

DO NOT use deformed thermal paper. Doing so cause the printer damaged.

Correct

Incorrect

NOTE◆

In case of using loosened thermal paper roll, rewind the roll before using it.

19

9. PREVENTION AND TREATMENT OF PAPER JAM
Do not touch the thermal paper while the paper is being ejected or before it is cut. Covering the paper
outlet or pulling out the thermal paper during paper ejection may cause a paper jam, cut failure, or line
feed failure. Never open the paper cover during paper cutting.

Do not touch during operation.

 Removing Paper JamWhen a paper jam occurs, remove the thermal paper according to the following procedure.
(1) Turn off the printer.
(2) Operate the release lever to open the paper cover, and remove the paper jam.

NOTE◆

Do not damage the printer when removing the thermal paper.
Especially, do not touch the thermal head because it is easy to break.

(3) Set the thermal paper straight and then close the paper cover gently.
(4) Turn on the printer.
(5) When the printer is recovered, the LED lights in green.

NOTE◆

DO NOT touch the thermal head immediately after printing because it may get hot.

20 Cutter Error Treatment
When the motor is locked during paper cutting due to a cutter error and the paper cover does not open,
recover the printer according to the following procedure.
(1) Turn off the printer.

NOTE◆

Be sure to turn off the printer before handling a cutter error.

(2) Operate the release lever repeatedly to the end while holding the paper cover to return the cutter
blade to the home position. Then, the paper cover can be opened. When there is a paper jam,remove it.
(3) Set the thermal paper straight and then close the paper cover gently.
(4) Turn on the printer.
(5) When the printer is recovered, the LED lights in green.

NOTE◆

DO NOT use such as ballpoint pens, drivers, and cutter knives to remove a paper jam.
Be careful not to damage the printer.
Especially, do not touch the thermal head because it is easy to break.

◆◆Be careful not to cut your fingers or be injured by the cutter blade.
DO NOT apply excessive force on the cutter blade.

2110. TEST PRINT
The printer can perform a test print.
In the test print, the firmware version, setting values of function settings, etc. are printed.
(1) Install thermal paper in the printer as instructed in "8. THERMAL PAPER SETTING".
Ensure that no error occurs, and then turn off the printer.
(2) Press the POWER Switch while holding down the FEED Switch. Release the POWER Switch.
When the test print is started, release the FEED Switch.
(3) After the test print, the printer cuts the paper and returns to the print-ready status.

2211. FUNCTION SETTINGS
Various functions, such as the communication method after the power on and the type of thermal paper,
can be preset to this printer. Set these functions before using the printer.
The function settings of the printer are stored in the FLASH memory. They are effective until rewriting
them again. These functions can be set by using the Memory Switch (hereinafter referred to as MS) MS1
to 7, 13, 15 to 17, 39 to 40.
See "RP-D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for details.

HINT• The memory switch can also be set from software. Download software from the download
page listed on the rear cover.
The following software can be set.
"Memory Switch" in the "Tool" that can be started from the･For Windows:
property in the printer driver･For iOS and Android: App "SII Printer Utility" provided by App Store or Google Play23

12. CONNECTING TO HOST DEVICE
There are 3 models in the printer: serial, USB, and Ethernet model. The Function Settings of the printerdiffers depending on the communication method to be used. See "RP-D10 SERIES THERMALPRINTER TECHNICAL REFERENCE" for details.
An interface cable is required separately for the serial communication, USB communication or Ethernet
communication. See "17. SPECIFICATIONS" for details of interface specifications.
The communication speed might be reduced depending on data processing by software or print
contents.

 Serial/USB/Ethernet Communication(1) Turn off the printer.
(2) Connect the interface cable to use to the interface connector on the back side of the printer.
(When connecting a USB cable, lock the cable with the wire clip as shown in the figure below.)(3) Turn on the printer and send data from the host device to the printer.
(4) Verify that the data is printed correctly.

USB Interface Cable and Locking of USB Cable

24

Serial Interface Cable

Ethernet Interface Cable

NOTE
◆
◆
◆

When connecting an interface cable to the interface connector, push it until it clicks.
NEVER connect plugs of other cables including drawer kick cable or phone line to theinterface connector.
When connecting an outdoor aerial-wired LAN cable, be sure to use it throughanother anti-serge device. Otherwise, the device may be damaged by induced
lightning.

25 Connecting to the Drawer(1) Turn off the printer.
(2) Connect the plug of drawer kick cable to the drawer kick connector on the back side of the printer.
(3) Turn on the printer.

NOTE
◆
◆
◆

When connecting or disconnecting the drawer kick cable, hold the plug and never pull
the cable.
DO NOT connect other cables than a drawer kick cable to the drawer kick connector,
such as phone line.
NEVER connect a USB cable to the drawer kick connector.

2613. SETTINGS WHEN USING 58mm PAPER WIDTH(1) Turn off the printer.
(2) Operate the release lever to open the paper cover.
(3) Put the attached partition plate R or partition plate L into the paper holder with slanting position asshown in the figure below.

Paper roller
Partition plate L
Tension roller

Partition plate R(4) Rotate the partition plate R or partition plate L within the paper holder in the direction of the arrow
shown in the figure below to make the side surface of the paper holder and the partition plate inparallel.

27

(5) Put the hook which is located on the upper side of the partition plate R or partition plate L on thehole of paper holder as shown in the figure below.

Hook

Hook

(6) Push the partition plate R or partition plate L to the direction of the arrow shown in the figure below
with placing them along the side surface of the paper holder, and then put the projection which islocated at the bottom of the partition plate in the hole of the paper holder.

28

(7) Turn the printer over, and make sure that the projection of the partition plate R or partition plate L is
fit properly into the hole of the paper holder (the arrow shown in the figure below).

See "RP-D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" to set the MS4-4 (Paper
Width Selection) to 58 mm.

NOTE
◆
◆
◆

Set the paper width before using the printer for the first time. Do not change the paper
width after starting to use the printer. Doing so may damage the printer.
Do not push or pull the tension roller strongly.
When the 58 mm width thermal paper is used, rubber crumbs of the platen may begenerated because the platen contacts with the thermal head. Remove rubber
crumbs regularly to maintain printing quality.

29

14. INSTALLATION OF ACCESSORIES Wall Mounting Kit (WLK-B01-1)(1) Preparation
Make sure that the product and its accessories are contained.

30

(2) Installation of Printer Bracket
Firmly attach printer bracket with 4 printer attachment screws as shown in the figure below.
The tightening torque should be 39.2 cN•m (4 kgf•cm).

NOTE
◆
◆

Turn off the printer before the operation.
Remove the AC cable of the AC adapter and the interface cable.

(3) Installation of Wall Hanging Bracket
Fix the wall hanging bracket to the mounting surface, and then fix it firmly with 6 wall hanging
bracket attachment screws. WLK-B01-1 is designed to be installed on a wall.
After installation, make sure that the wall hanging bracket is fixed on the wall securely without rattle.

NOTE◆

The accompanying wall hanging bracket attachment screws are for installing to woodmaterials. Do not use them for other materials.

31

(4) Installation of the PrinterSlide the printer into the wall hanging bracket from the top to the bottom to insert the printer bracket
into the wall hanging bracket, as shown in the figure below.

NOTE◆

Check the place and the material/structure of the wall, and then install the printersecurely. Injury or destruction of property might occur by dropping off.

32

 Back Plate (BCP-A01-K (Black), BCP-A01-W (White))(1) Preparation
Make sure that the back plate and its accessories are contained.

Back plate

Back plate attachment screw(2 pieces)(Tapping screw 3×6)(2) Installation of the cables
Before installing the back plate, connect the DC plug of the AC adapter and the interface cable tothe printer.

NOTE
◆
◆

Turn off the printer before the operation.
Perform the operation after removing the AC cable of the AC adapter.

33

(3) Installation of the back plate
Put the projections which are located at the back of the back plate into the hole of the back side of
the printer, and then firmly attach the back plate with 2 printer attachment screws as shown in the
figure below.
The tightening torque should be 39.2 cN•m (4 kgf•cm).

34

15. PRINTER MAINTENANCE
The thermal head of the printer does not require user maintenance.
When paper powder accumulates, cleaning the thermal head can maintain the printing quality for an
extended period of time.

 Cleaning Thermal Head/Platen/Rubber Feet
(1) Turn off the printer.
(2) Unplug the AC plug of the AC adapter from an outlet.
(3) Open the paper cover.
(4) Clean the thermal head, the platen, and/or the rubber feet with a cotton swab with a small amount of
ethyl alcohol.
(5) Wait until any ethyl alcohol remaining on the thermal head and the platen dries out completely, andthen close the paper cover.

NOTE
◆
◆
◆
◆

Clean the thermal head after it cools down.
Be sure to wipe the thermal head with a cotton swab or other soft material.
DO NOT touch the gear of the platen. Doing so may cause loss of printing quality or a
failure.
The rubber feet have the special adsorption structure. They lose adsorption force as
dust or dirt adheres. However, it can be recovered by cleaning.

35

16. TROUBLESHOOTING
Check the following points before requesting for repair: The power does not turn on• Is specified AC adapter being used?
• Are the AC cable and the AC adapter connected correctly?
• Are the AC adapter and the printer connected correctly?

 The printer does not print• Is the interface cable connected correctly?
• Are the specifications of interface cable conformed to its specifications of this manual being
used?
• Is the communication condition between the printer and the host device correct?
• Is specified thermal paper being used? Is the paper orientation (surface/back) correct?

 An error is displayed• See "LED Display" on page 13.
• Are the function settings of the printer correct?

36

17. SPECIFICATIONS Printer Specifications
Item

Specifications

Model

RP-D10Printing method

Thermal printing

Number of characters per line

Paper width 80 mm: 24 dots × 12 dots
16 dots × 8 dots
Paper width 58 mm: 24 dots × 12 dots
16 dots × 8 dots

Character size
(H × W)

1-byte: H 24 dots × W 12 dots, H 16 dots × W 8 dots
2-byte: H 24 dots × W 24 dots, H 16 dots × W 16 dots

Number of effective dots

Paper width 80 mm: 576 dots (512 dots*2)
Paper width 58 mm: 432 dots (360 dots*2)

Dot density

8 dots/mm

Paper width / Printing width

80 mm / 72 mm (80 mm / 64 mm*2)
58 mm / 54 mm (58 mm / 45 mm*2)

Printing speed max.

200 mm/s

Paper cutting method

Slide cutting method

Paper cutting type

Full cut, Partial cut (tab left at the center)

Operating temperature

5°C to 45 °C (41°F to 113°F)

Relative humidity*3

10%RH to 90%RH

Dimensions (W × D × H)

129 mm × 129 mm × 129 mm*4

Mass

Approx. 850 g (excluding the thermal paper)

Input voltage

DC24.0 V ±5%*1

48 digits (42 digits*2)
72 digits (64 digits*2)
36 digits (30 digits*2)
54 digits (45 digits*2)*1: The number is for 1-byte character, character spacing is 0 dots.
*2: When selecting 512/360 dots by MS4-5 (Number of Effective Dots Selection).
*3: See "RP-D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for the allowable humidity range at eachtemperature.
*4: Excluding projections37

 AC Adapter Specifications(Specified accessories)

Item

Specifications

Model

PW-E2427-W1

Input voltage

AC100 to 240 V, 50/60 Hz

Rated output

DC24.0 V, 2.71 A

Dimensions (W × D × H)

53 mm × 114 mm × 37 mm*

Mass

Approx. 330 g*: Excluding the cable(Specified accessories)

Item

Specifications

Model

PW-E2427-W2

Input voltage

AC100 to 240 V, 50/60 Hz

Rated output

DC24.0 V, 2.71 A

Dimensions (W × D × H)

53 mm × 114 mm × 37 mm*

Mass

Approx. 330 g*: Excluding the cable Interface Specifications
Serial interface specifications

Item

Specifications

Synchronization method

Asynchronous

Baud rate

9600, 19200, 38400, 115200 bps

Data length

7 or 8 bits

ParityNone, Even, or Odd

Flow control

Hardware control, Xon/Xoff

USB interface specifications

Item

Specifications

VersionVer. 2.0

Printer data transmission mode

Bulk transfer (12 Mbps)

Ethernet interface specifications

Item

Specifications

Communication standard

10Base-T, 100Base-TX

38

 Sale Destinations
Sale destinations of the printer and specified accessories are listed below.

Country/Region*1

PrinterJapan
USA
CanadaAC Adapter

AC Cable

PW-E2427-W1

CB-JP07-20A
CB-JP08-20A

RP-D10-x27J1-x1xx
PW-E2427-W2

BrazilCB-US05-20A
CB-US06-20A*2*1: Ask your SII sales representative when you want to operate the products in other countries/regions than listed above.
*2: Use the AC cable of 2.0 meters long that complies with safety standards in Brazil.

39

18. ACCESSORIES AND CONSUMABLE PARTS Specified Accessories
Name

Model

AC adapter

PW-E2427-W1
PW-E2427-W2

AC cable*

CB-JP07-20A, CB-JP08-20A
CB-US05-20A, CB-US06-20A

Wall mounting kit

WLK-B01-1

Back plate (Black)
Back plate (White)

BCP-A01-K
BCP-A01-W

USB cable
Serial cable
Powered USB cable

IFC-U02-2
IFC-S02-2
IFC-V01-1*: The shape of an outlet differs by country. Confirm it before using.

 Specified Thermal Paper
Model

Manufacturer

PD160R-N

Oji Paper

F220VP

Mitsubishi Paper Mills

P220VBB-1

Mitsubishi Paper Mills

F5041

Mitsubishi HiTec Paper

KT48FA

Papierfabrik August Koehler

Alpha400-2.1

AppvionWhen using thermal paper that is not specified, the printing quality or specified life of the thermal head
would not be guaranteed.

40

Seiko Instruments Inc.

1-8, Nakase, Mihama-ku, Chiba-shi,
Chiba 261-8507, Japan
Print System Division
Telephone:+81-43-211-1106
Facsimile:+81-43-211-8037
Seiko Instruments USA Inc.
Thermal Printer Div.
21221 S. Western Avenue, Suite 250, Torrance, CA 90501, USA
Telephone:+1-310-517-7778 Facsimile:+1-310-517-7779
Seiko Instruments (H.K.) Ltd.
4-5/F, Wyler Center 2,200 Tai Lin Pai Road, Kwai Chung, N.T., Kowloon, Hong Kong
Telephone:+852-2494-5160 Facsimile:+852-2424-0901
Download page:https://www.sii.co.jp/sps/eg/download/index.html(Specifications are subject to change without notice.)