DVL GSR Insert Owner’s Manual
Featuring the
BurnerTested and Listed by

OMNI-Test Laboratories, Inc.
Portland, Oregon
Report # 028-F-72c-5
ANSI Z21.88-2009 / CSA 2.33-2009•

Direct Vent Fireplace Insert•

Masonry or Factory Built (Metal) WoodBurning Fireplace•

Residential or Mobile HomeWARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of thisor any other appliance.
WHAT TO DO IF YOU SMELL GAS• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or thegas supplier.
This appliance may be installed in an aftermarket, permanently
located, manufactured home (USA only) or mobile home, where
not prohibited by local codes.
This appliance is only for use with the type of gas indicated on therating plate. This appliance is not convertible for use with othergases, unless a certified kit is used.

Installer:

After installation give this manual to the home-owner andexplain operation of this heater.

© Copyright 2009, T.I.

$10.00100-01236_000

4091002

Travis Industries, Inc.
www.travisproducts.com

4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2

Introduction

Introduction
We welcome you as a new owner of a DVL Insert. In purchasing this fireplace insert you have joined thegrowing ranks of concerned individuals whose selection of an energy system reflects both a concern for
the environment and aesthetics. It is one of the finest home heaters the world over. This manual will
explain the installation, operation, and maintenance of this heater. Please familiarize yourself with the
Owner's Manual before operating your heater and save the manual for future reference. Included are
helpful hints and suggestions that will make the operation and maintenance of your new heater an easierand more enjoyable experience. We offer our continual support and guidance to help you achieve themaximum benefit and enjoyment from your heater.

Important Information
No other DVL Insert has the same serial number as
yours. The serial number is below and to the left of thegas control valve.
This serial number will be needed in case you require
service of any type.
Model:

Register your warranty online at:traviswarranty.com
Or, mail your warranty card to:Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

DVL Insert GSR

Save Your Bill of Sale.

Serial Number:

To receive full warranty coverage, you willneed to show evidence of the date youpurchased your heater. Do not mail your Billof Sale to us.

Purchase Date:
Purchased From:

We suggest that you attach your Bill of Saleto this page so that you will have all theinformation you need in one place should theneed for service or information occur.

Listing Details
This appliance was listed by OMNI Test Labs to ANSI Z21.88-2009 / CSA 2.33-2009 Vented Gas
Fireplace Heaters and CSA P.4.1-09 testing method for measuring annual fireplace efficiency. The report
number is 028-F-72c-5. The listing label is attached to the appliance near the gas control valve. A copy isshown on page 43.

IAS (ICBO) Approval
This appliance was listed by OMNI Test Labs - IAS # TL130.

Massachusetts Approval
This manual has been submitted to the Massachusetts Board of State Examiners of Plumbers and Gas
Fitters

National Fireplace Institute© Travis Industries

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Table of Contents
Introduction and Important Information

Finalizing the Installation

Introduction ................................................................ 2

Glass Frame Removal and Installation ...................... 19
Log Set Installation .................................................... 21
Steps for Finalizing the Installation............................. 26
Air Shutter Adjustment ............................................... 27

Safety Precautions
Safety Precautions ..................................................... 4

Features & Specifications

Operation

Features ..................................................................... 6
Installation Options .................................................... 6
Heating Specifications................................................ 6
Dimensions ................................................................ 6

Before You Begin ....................................................... 28
Starting the Heater for the First Time ......................... 29
Location of Controls ................................................... 29
Normal Operating Sounds.......................................... 37
Normal Operating Odors ............................................ 37

Installation
Installation Warnings .................................................. 7
Packing List................................................................ 7
Additional Items Required .......................................... 7
Items Packed with the Face ....................................... 7
Order of Installation .................................................... 7
Top Convection Deflector........................................... 8
Fireplace Requirements ............................................. 8
Factory-Built (Metal) Wood-Burning Fireplace
Requirements ....................................................... 9
Clearances ................................................................. 10
Mantel Clearances ............................................... 10
Gas Line Location ................................................ 12
Gas Inlet Pressure................................................ 12
Vent Requirements .................................................... 13
Altitude Considerations ........................................ 13
Vent Restrictor ..................................................... 14
Vent Installation .................................................... 14
Vent Location ....................................................... 15
Vent Configurations .............................................. 15
Vent Connector Removal and Installation ............ 16
Surround Panel Installation ........................................ 18© Travis Industries

3

Maintenance
Maintaining Your Heater's Appearance ...................... 38
Troubleshooting Table ............................................... 40
Wiring Diagram .......................................................... 41
Replacement Parts List .............................................. 42

Safety Label
Safety Label ............................................................... 43

Warranty
Warranty ................................................................... 44

Optional Equipment
LP Instructions ......................................................... 45

Index4091008

Index .......................................................................... 50

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4Safety Precautions
IF YOU SMELL GAS:
* Do not light any appliance* Extinguish any open flame* Do not touch any electrical switch or plug or unplug anything* Open windows and vacate building* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use andat least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.

This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the bestplace to check). You may also check for a label on the gas control valve body.

Ok

Gas

© Travis Industries

Contact your local building
officials to obtain a permit andinformation on any installation
restrictions or inspection
requirements in your area.
Notify your insurance companyof this heater as well.

If the flame becomes sooty, darkorange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange forproper servicing.

It is imperative that control
compartments, screens, or
circulating air passageways ofthe heater be kept clean andfree of obstructions. These
areas provide the air necessary
for safe operation.

Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater andwhat to expect.

Do not store or use gasoline orother flammable liquids in thevicinity of this heater.

4091008?

Do not operate if any portion of
the heater was submerged inwater or if any corrosion occurs.
Immediately call a qualified
service technician to inspect theappliance and to replace any partof the control system that has
been under water.

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5Safety Precautions
Do not place clothing orother flammable items on ornear the heater. Because
this heater can be controlled
by a thermostat there is apossibility of the heater
turning on and igniting any
items placed on or near it.

• Light the heater using thebuilt-in igniter. Do not use
matches or any otherexternal device to light yourheater.

The viewing glass should be
opened only for lighting thepilot or conducting service.
Any safety screen or guard
removed for servicing must
be replaced prior tooperating the heater.
Do not operate with theglass removed or damaged.

• Never remove, replace,modify or substitute any partof the heater unless
instructions are given in thismanual. All other work must
be done by a trained
technician. Don't modify orreplace orifices.

•

Operate the heater
according to the instructions
included in this manual.

•

If the main burners do notstart correctly turn the gas
off at the gas control valve
and call your dealer forservice.

• Instruct everyone in thehouse how to shut gas off tothe appliance and at the gas
main shutoff valve. The gas
main shutoff valve is usuallynext to the gas meter or
propane tank and requires awrench to shut off.

•

This unit is not for use withsolid fuel•Do not place anything inside
the firebox (except theincluded fiber logs).

•

If the fiber logs become
damaged, replace with
Travis Industries log set.

•Children and adults shouldbe alerted to the hazards ofhigh surface temperatureand should stay away to
avoid burns or clothingignition. Young children
should be supervised when
they are in the same roomas the heater.

•

•

•

•

•

© Travis Industries• Allow the heater to cool
before carrying out any
maintenance or cleaning.

• Do not throw this manualaway. This manual has
important operating andmaintenance instructions
that you will need at a latertime. Always follow the
instructions in this manual.

This
Manual••Plug the heater into a 120V
grounded electrical outlet.
Do not remove thegrounding plug.
Don’t route the electrical
cord in front of, over, or
under the heater

Travis Industries, Inc.
grants no warranty,
implied or stated, for the
installation or
maintenance of yourheater, and assumes noresponsibility of any
consequential damage(s).

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6Features and Specifications

Features-

Installation Options

Ember Fyre™ Burner for "Wood Fire" Look
Works During Power Outages (battery backup system)
Blower and Remote Control Included
Standing or Intermittent (GreenSmart) Pilot
Convenient Operating Controls
Variable-Rate Heat Output
Accent Light•

Residential or Mobile Home•

Fireplace Insert•

Masonry or Factory Built (Metal) WoodBurning Fireplace

Heating Specifications
Natural Gas
Approximate Heating Capacity (in square feet)*
600 to 2,000
Maximum BTU Input Per Hour
40,000
Heating capacity will vary with floor plan, insulation, and outside temperature.

*

Propane600 to 2,000
40,000Dimensions
See the section "Vent Requirements"for vent location.

29" 4x6 Panels
33-3/8"* 8x10 Panels
36-3/8"* 10x13 Panels

20"

23-3/4"31-1/2"40" 4x6 Panels
44-3/16"* 8x10 Panels
48-3/16"* 10x13 Panels
14-1/2"** Includes trim
NOTE: on older style panels the 3/8" standoffs
are no longer required and may be bent back.

1-1/4"*

Electrical Specifications (for optional blower)
Electrical Rating ............................................................. 115 Volts, 1.5 Amps, 60 Hz (180 watt)

Fuel:This heater is shipped in natural gas (NG) configuration but may be converted to propane (LP) using
a conversion kit. The sticker on top of the gas control valve will verify the correct fuel.

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7Installation (for qualified installers only)
Installation Warnings•

Failure to follow all of the requirements may result in property damage, bodily
injury, or even death.

•

This heater must be installed by a qualified installer who has gone through a
training program for the installation of direct vent gas appliances.

•

This appliance must be installed in accordance with all local codes, if any; if
not, follow ANSI Z223.1 and NFPA 54(88).

•

In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such astandard is not applicable, the Standard for Manufactured Home Installations,
ANSI/NCSBCS A225.1. This appliance may be installed in Manufactured
Housing only after the home is site located.

•

The heater is designed to operate on natural gas, or propane (LP).

•All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.

•

Notify your insurance company before hooking up this heater.

•

The requirements listed below are divided into sections. All requirements
must be met simultaneously. The order of installation is not rigid – thequalified installer should follow the procedure best suited for the installation.

Packing List
•
•
•
•

•
•
•

LP Orifices
Log SetRemote Control
LP Manifold Cover (see page 45)"Fireplace Altered" tag (attach to the fireplace)
Cover Plate for Receiver (with screws)
Panel Trim Rectangular & Button Plug (see page 18).

Additional Items Required
•
•
•
•
•
•

If using lp (propane) a conversion kit is required (sku 94400999 – GSR Stepper Motor Kit)
Faceplate
Simpson Duravent 6-5/8" to 3" & 4" Co-Linear Adapter with flashing (Travis part # 98900124)
3" and 4” Diameter Gas Liner
Direct Vent Cap (Use Simpson Duravent High Wind Cap)
Gas Line Equipment (shutoff valve, pipe, etc.)

Items Packed with the Face••

Face with attachment hardware and cove covers
Face Installation Instructions

Order of Installation
1
2
3
4
5
6
7

Install the top convection deflector (see page 8).
If the heater is to use propane, convert the appliance (see page 45).
Install gas line into the fireplace (do not connect to unit).
Position the heater.
Connect the gas line and gas vent to the appliance.
Install the optional surround panels and trim. Attach the on/off switch.
Follow the instructions under "Finalizing the Installation" on page 26.

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8Installation (for qualified installers only)

Top Convection Deflector
Install the top convection deflector as
shown to the right.
The deflector is shipped on top of theinsert. The screws are shipped inside
the owner's pack.

Fireplace Requirements•

Insert must be placed within a code-conforming masonry fireplace or tested and listed factory-built(metal) wood-burning fireplace. Repair any fireplace damage prior to installation.

•

Because the insert uses a circulation blower, clean the fireplace, smoke shelf, and chimney prior to
installation.

•

This heater may be placed in a bedroom. Please be aware of the large amount of heat this applianceproduces when determining a location.
For tight fits (under 28"), see the section "Removing the Vent Connector"

Min. 31-1/2" - additional space may be required for gas line installation.
Attach the "This fireplace has been altered..." plateto the fireplace (use two screws or other suitable
method). You may wish to place it in a location

Min. 23-3/4"

where it will be covered by the surround panels.
The DVL inserts 14-1/2" into thefireplace.

See "Leveling Bolts" for details
on leveling the heater.
The gas line and shutoff
valve should be installedprior to insert placement.

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9Installation (for qualified installers only)
Factory-Built (Metal) Wood-Burning Fireplace Requirements
NOTE: Any parts that are removed must be removed in a way that would allow them to be re-installed if
the insert is ever removed (removal of rivets or screws is acceptable).
The damper ("A") and grate (with log set) ("B") must be removed (see the illustration below)
The smoke shelf ("C"), internal baffles ("D"), screen ("E"), masonry lining or refractory ("G" & "I"), andmetal or glass doors ("F") may be removed (if applicable)
The fireplace must be permanently marked toindicate that it has been altered and is no longer
suitable for burning solid fuel (wood), unless theremoved parts are re-installed. Cutting of any
sheet metal parts is prohibited, except the metal
floor (“J”) as noted below.

HF

The insulation ("H"), and any structured rigid frame
members must not be removed or altered (side andtop of door frame, side and top of the face of thefireplace, metal sides, etc.).
The metal floor ("J") may be removed to allow
additional room for installation of the insert. If thefloor is removed the insert must be placed directlyon the metal base of the metal fireplace.

A

C

D

I

E
B

G

J

Hearth Requirements
The heater and face must not contact combustible surfaces. A non-combustible hearth extension is not
required. However, if the heater is installed next to the floor, we recommend a hearth to protect theflooring surface from discoloration or other negative impact from the heater.

Leveling Bolts
To access the rear leveling bolts remove theseaccess plates (replace access plate andgasket after adjustment).

This heater includes
front and rear levelingbolts to accommodate
fireplaces with a stepdown firebox.
NOTE: To access therear leveling bolts,
remove the burner (seepage 45).

Use a 1/2” socket wrench(with extension) to adjust
the leveling bolts.

Rear Leveling Bolt

Front Leveling Bolts© Travis Industries

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10Installation (for qualified installers only)

Clearances
Due to the high temperature of the heater, it should be located out of traffic and away from furniture anddraperies.

Co

mb

us

Minimum Clearances

tib

le

or

Co

No

mb

n-C

Side
Wall

k

n

us

om

tib

le

bu

To

stib

le

pF

Ma

nte

l

ac

k
l
m
n

Sidewall to Insert
Side Facing
Top Facing*
Mantel*4"
4"35-1/2"**35-1/2"**x

Extension onto Hearth

1-1/4"

ing
No

m

n-C
o
Fa mbucin stg ible* The non-combustible top facing must extend
35-1/2” above the base of the insert or to thebottom of the mantel (whichever is less).

l** Measured from the base of the insert.

x

Mantel Clearances
The maximum mantel depth is 12”.
NOTE: The combustible area above the facing must not protrude more than 3/4" from the facing. If it
does, it is considered a mantel and must meet the mantel requirements listed in this manual.
Maximum Mantel Depth
0” 1” 2” 3” 4” 5” 6” 7” 8” 9” 10” 11” 12”37+”
36”
Mantel Height 35”
Above Base of Insert (n) 34”
33”
32”
31”

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11Installation (for qualified installers only)
Face Mounting Brackets – Arched, Artisan, Metropolitan, Victorian Lace
Some Arched, Artisan, Metropolitan and Victorian Lace Faces include old brackets that will not mount to
the heater (see illustration below). For these faces, make sure to use the new mounting brackets (either
included with the heater or available through your dealer - SKU 225-20054).
WARNING: When attaching the Victorian Lace Face, do not over-tighten the screws. Over-tightening
the screws may damage the face – simply tighten the screws until they contact the face.
New Brackets

Old Brackets

Install the face mounting
brackets with the included nuts.

NOTE: The brackets
install with this pair ofclosely spaced flanges at
the top.

NOTE: The brackets install into thelower pair of holes on the insert.

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12Installation (for qualified installers only)

Gas Line Requirements
MASSACHUSETTS INSTALLATIONS - WARNING:
THIS PRODUCT MUST BE INSTALLED BY A LICENSED PLUMBER OR GAS FITTER WHEN INSTALLED WITHIN THE
COMMONWEALTH OF MASSACHUSETTS.
OTHER MASSACHUSETTS CODE REQUIREMENTS:•

Flexible connector must not be longer than 36 inches.

•

Shutoff valve must be a “T” handle gas cock.

•

Only direct vent sealed combustion products are approved for bedrooms or bathrooms.

•

Fireplace dampers must be removed or welded in the open position prior to the installation of a fireplace insert or gas log.

•

A carbon monoxide (CO) detector is required in the same room as the appliance.

•

The gas line must be installed in accordance with all local codes, if any; if not, follow ANSI 223.1 andthe requirements listed below.

•

A manual shutoff valve is required within 3’ of the heater. It should be placed upstream of the flexline (if used) and may be installed behind the access door inside the heater. ).

•The heater and gas control valve must be disconnected from the gas supply piping during any
pressure testing of that system at test pressures in excess of 1/2 psig. For pressures under 1/2 psig,
isolate the gas supply piping by closing the manual shutoff valve.

•

Leak test all gas line joints and the gas control valve prior to and after starting the heater.

•This heater is designed either for natural gas or for propane (but not for both). Check the sticker on
the top of the gas control valve to make sure the correct fuel is used (see illustration on page 4).

•

Installation must be performed by a qualified installer, service agency or the gas supplier (InMassachusetts a licensed plumber/gasfitter).

Gas Line Location
The gas inlet
accepts a 1/2" MPT.

Shutoff Valve (secured to
the fireplace insert)

Fireplace Opening
2-3/4"

Standard Input Pressure

Gas Inlet Pressure
Natural Gas
Propane••7" W.C. (1.74 kPA)
13" W.C. (2.73 kPA)

If the pressure is not sufficient, make sure the piping used is large enough, the supply regulator isadequately adjusted, and the total gas load for the residence does not exceed the amount supplied.
The supply regulator (the regulator that attaches directly to the residence inlet or to the propane tank)should supply gas at the suggested input pressure listed above. Contact the local gas supplier if theregulator is at an improper pressure.

Electrical Connection•

Route the power cord out of the access hole on the right side of the appliance.

•

Plug the power cord into a grounded 120 Volt outlet (do not remove the grounding pin).

•

The electrical connection may also be made using the optional Wiring Kit (SKU 97200315).

© Travis Industries

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13Installation (for qualified installers only)
Vent Requirements•

The gas appliance and vent system must be vented directly to the outside of the building, and never
be attached to a chimney serving a separate solid fuel or gas-burning appliance. Each direct ventgas appliance must use it's own separate vent system.

•

Make sure the exhaust pipe on the heater connects to the exhaust portion of the cap. The
illustrations below show how the flex liners should be attached.

•

The exhaust vent must reline the entire length of the chimney and terminate above the chimney top•

Be careful not to crimp or rupture the liner when bending it into chimney offsets•

When installed, the vent must meet all of the vent manufacturer's requirements•

Make sure to use the following:
4” UL 441 or 1777 Gas Liner for Exhaust, 3” UL 441 or 1777 Gas Liner for Air Inlet
Simpson Duravent 6-5/8” to 3” & 4” Co-Linear Adapter and Flashing (Travis Part # 98900124).
Simpson Duravent High-Wind Vertical Termination Cap

Exhaust(4" dia.)Inlet(3" dia.)Max. Ht. 40'
Min. Ht. 8'

Max. 2'
offsetAltitude Considerations•

This heater has been tested at altitudes ranging from sea level to 6,000 feet (1,800 M). In this testing
we have found that the heater, with its standard orifice, burns correctly with just an air shutter
adjustment.

•

Failure to adjust the air shutter properly may lead to improper combustion which can create a safety
hazard. Consult your dealer or installer if you suspect an improperly adjusted air shutter.

© Travis Industries

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14Installation (for qualified installers only)

Vent Restrictor
WARNING: Restrictor adjustment should only be done by a qualified installer.
Only those installations determined to be over-drafting require this adjustment. The best indication ofover-drafting is a hyper-active flame pattern (flames that move too quickly). If the air shutter isconstricted, the flames become short and yellow, yet still very active. Over-drafting may affect the pilot,
but this is not the best way to determine over-drafting. Over-drafting is most likely in tall venting
configurations (especially if using an “Exhaust Only Re-Line”). Do not over-restrict the vent (this leads toghosting or lifting flames - reduce restrictor setting).

To Access the Restrictor:
Remove the face.

WARNING: Use a glove to protect
your hand from burns.

To Adjust the Restrictor:
1 Determine a restrictor position. Start low (movethe restrictor a maximum two positions at a time)
and thoroughly test the heater before adjusting further.
2 Lift up the adjustment plate and move it so the correct notch falls
into the slot on the adjustment bracket.

#2

Adjustment
Plate#3 #4 #5

#1

Adjustment
BracketThis restrictor is in position 1(factory setting).

To adjust, lift up on theadjustment plate and push it back(use pliers if necessary).

This restrictor is in
position 2.

Vent Installation
Exhaust 102mm (4”)

Inlet 76mm (3”)

Use hose-clamps tosecure the vent.

102mm (4”) dia. Gas Liner
76mm (3”) dia. Gas Liner

Termination Cap(Simpson Part # 991)

Alternative Method: use
high-temperaturesilicone and secure withscrews.

168mm (6-5/8”) to76mm (3”) & 102mm(4”) Co-Linear Adapter(Travis Part #98900124)
Inlet
ExhaustUse hose-clamps
to secure the vent.
Alternative Method: use high-temperaturesilicone and secure with screws.

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15Installation (for qualified installers only)
Vent Location•

A vent restrictor is built into the appliance to adjust the flow rate of exhaust gases. This ensuresproper combustion for all vent configurations. Depending upon the vent configuration, you may berequired to adjust the restrictor position.
Center Line
Inlet (3” Dia.)

Exhaust (4” Dia.)
NOTE: Vent location changes based
upon restrictor position. Position # 1 is4-1/2”

5-1/8”

shown to the right. Each restrictor
1-1/2”

position moves the vent location forward2”
14-3/4”(toward the fireplace opening)

Fireplace
Opening

approximately 1/4”.

Vent Configurations
Inlet & Exhaust Re-Line

Exhaust Only Re-Line
Direct Vent Cap(part # 991)

Exhaust4" dia.
Gas Liner

6-5/8" to 3" & 4" Colinear
Adapter & Flashing(Travis Part # 98900124)

Exhaust4" dia. Gas LinerInlet
3" dia. Gas Liner

Any cracks or
damage inside thechimney must be
repaired.
A block-off plate must
seal the intake to thechimney space. This
way air is drawn down
the chimney for
combustion air.

Recommended Block-Off
Plate (non-combustible
metal and/or insulation).
Prevents odors fromchimney entering room.

Block-Off Plate(non-combustible
materials)
Inlet

Masonry Fireplace

Z.C. (Metal) Wood-Burning Fireplace

NOTE: You may use either re-line configuration with a masonry or zero-clearance fireplace.

© Travis Industries

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16Installation (for qualified installers only)

Vent Connector Removal and Installation•

The vent connector is shipped attached to the insert, but may be removed to facilitate tightinstallations. See the directions below for installation.

1. Route the flex vent through the chimney from above (leave an extra 3' at the top). Make sure the flex
is thoroughly stretched.
2. Remove the vent connector and attach it to the flex vent (see the instructions on the following page).
NOTE: be careful of the anti-seize on the connector – it will stain clothing, etc.
3. Pull on the flex vent until the vent connector is at the same height as the insert. Temporarily attach
the flex vent to the top of the chimney (leave extra slack).
4. Slide the insert into place, guiding the vent connector into the guides on top of the insert.
5. Attach the vent connector to the appliance (see the following page for details).
6. Remove any excess slack in the flex line and attach the vent termination.
1
3

6

5
4

2
2

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17Installation (for qualified installers only)
Vent Connector Removal and Installation (continued)
Vent Connector Removal
Pull the vent connector
rod forward.
Slide theconnector to therear. It will
"snap" out.

WARNING: The anti-seize on
the vent connector can stain
clothing, carpets, or otheritems.

Vent Connector Installation

Attach the flex vent tothe vent connector.

Slide the insert
into place, lining
up these guides
with the edges ofthe vent
connector.

Push the ventconnector rod in, lift
slightly, and line it up
so the tabs on the endof the rod engage thehooks on the ventconnector

Pull on the vent connector rod until thevent connector snaps into place. Slide
the vent connector rod in to conceal it.

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18Installation (for qualified installers only)

Surround Panel Installation
PANEL SIZE
4” x 6”
8" x 10"10” x 13”

WIDTH
40”
44-3/16"
48-3/16"

HEIGHT29”
33-3/8"36-3/8"PART #
96100320
96100321
96100322
Pre-thread the holes on the surrounda panels with the screws included in the

NOTE: The insert may be installed
without surround panels.

surround panel kit.

5/16" Nutdriver

1

Follow the directions to theright to install the side panels.

b
2

Follow the directions below to
install the top panel.

Line up each side surroundRun the power cord topanel and insert two screws fromthe right of the insert.

the inside to secure in place.

Micro (1/16”)
Standard
Screwdriver

Top Trim

b
Top
Panel

SpringTop Trim

Clips"L" Bracket
Right SideTrim
"L" Bracket

Trim Installation:
Insert one leg of each "L" bracket into the top
and side trim piece. Align the trim to form aprecise corner, then tighten the two setaInstall the top panel soscrews with a small standard screwdriver.
Right Side Trim

Slide the trim over the panels. Place thethe tabs insert into thespring clips behind the panels at the locations

joggle clips on the top

shown. This keeps the trim tight against thepanel.

panel

Optional Knock-Out
An optional knock-out is provided if the power cord isrouted behind the surround panel.

3

Install the rectangular plug and button plug
into the surround panel trim to conceal thetwo holes on the surround panel trim.

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19Finalizing the Installation
Glass Frame Removal and Installation
Warning:

The appliance must be completely cool before removing the glass.

Warning:

Do not strike or slam the glass.

aOpen the four latches holding the glass

Latchframe in place (start with the two below
the glass) - follow the directions shown

Top ofto the right.

FireboxPush in on
the latch.

Glass

Twist 1/4 turn.

Glass Frameb

Lift the glass frame up
and pull it forward to
remove. NOTE:
You may need to lift the

NOTE:
Replace the cove
covers for those faces
using them.

glass frame while reattaching.

Re-Attaching the Glass Frame:a) Hang the glass frame on the firebox.
b) While holding in place, attach the upper latches(follow the instructions to the right in reverse).
c) Lift the glass frame slightly and attach the lower latches.

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The latch will thendisengage from thelatch bracket.

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20Finalizing the Installation

Glass Frame Removal and Installation (continued)
The glass latch can come loose from the glass frame. This occurs when the latch is turned 1/8 turn whendisengaged from the unit. Follow the directions below to re-install the latch if it comes loose.

Hold the latch at an angle andinsert it into the slot on theglass frame. Note how thewasher fits in front of the flangeLatchon the glass frame. You willneed to push slightly to get thelatch to insert.

Glass

Once fully inserted, turnthe latch until it is is level.

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21Finalizing the Installation
Log Set Installation!

The logs are fragile, especially after being exposed to heat.

•

Make sure the gas control valve is “OFF” and the heater is cool prior to conducting service.

•

Failure to position the parts in accordance with these diagrams or failure to use only parts
specifically approved with this appliance may result in property damage or personal injury.

•

If using propane (LP), convert the appliance before installing the logs (see page 45).

•

The burner must be correctly positioned before installing the logs. Make sure the burner is fully
seated and the pilot is properly aligned. See page 45 for details on burner removal.

Rear Log Placement
The rear log has two obround holes on the bottom. Place the log so the pins on the burner insert into
the holes on the log (see photos below). Once in place, carefully pull the log all the way forward.
This allows the log to glow above the rear burner holes. NOTE: If you encounter sooting on the rearlog, move the log back until sooting is eliminated.

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22Finalizing the Installation

Left Log Placement
The left log has a hole on the bottom. Place the log so the pin on the burner inserts into the hole on
the log (see photos below). Position the log so the right side straddles the burner holes. The log
must not cover any burner holes.

Right Log Placement
The right log has a hole on the bottom. Place the log so the pin on the bracket inserts into the holeon the log (see photos below). Make sure the log is pushed back so it sits flat against both sides ofthe bracket attached to the burner.

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23Finalizing the Installation
Left Twig Placement
The left twig has a two holes in the bottom that fit over the pins on the back and left log (see photos
below). Place the twig as shown below.

Right Twig Placement
The right twig has one hole in the bottom that fits over the pin on the back log (see photo below). The
bottom of the log rests on the right log. Place the log as shown below.

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24Finalizing the Installation

Front Ember Chunk Placement
Place the ember chunk as shown in the photos below. Make sure the ember chunks does not cover
any burner holes.

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25Finalizing the Installation
Ember Placement
A bag of embers is included with your appliance to enhance the firebox. Place a layer of embers
along the edges of the burner, on top of screw-heads, and along the perimeter to enhance theaesthetics of the firebox. Do not place embers over any burner holes. See the photo below. Place alayer of embers along any visible edges of the burner.

Rockwool Installation
The included rock wool is placed on top of the burner to enhance the glow from the burner. The rockwool works best when it is applied in a very thin, porous layer. The best method for applying therock wool is to brush it on to the burner. Compress a clump of rockwool between your thumb andforefinger. Use a stiff brush to apply a thin layer of rockwool fibers onto the burner. Do not use theentire bag of rockwool. Use only a small amount and save the remainder. Over-use of rockwool willdiminish the glow and may cause sooting or other adverse conditions.

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26Finalizing the Installation

Steps for Finalizing the Installation
1.

Remove the glass (see page 19).
NOTE:

2.
3.

4.

If using propane (LP) convert the appliance prior to installing the logs.

We recommend you purge the gas line at this time (with the glass removed). This allows gas to be detectedonce it enters the firebox, ensuring gas does not build up.
Make sure the accent light bulb is in place.
NOTE: Take care to not touch the bulb with your fingers – use a cloth or paper towel).

Install the four AA batteries and receiver cover (included in the owner’s pack - see illustration below). The AA
batteries act as a power backup in case the household (AC) power goes out and are required for operation.
Install the 9v battery (included in the owner’s pack) into the battery holder (see illustration below). This battery is
for the control panel lights. Install three AAA batteries into the remote (see illustration below). Synchronize thetransmitter to the receiver (see page 28).
Battery Holder for
Control Panel Lights
Ba 9v
tte
ry

CONTINUOUS

HIGH

PILOT

OFF

ON

REMOTE

OFF
PRG

LOW

GREEN SMART

ACCENT LIGHT

PILOT

The remote receiveruses 4 AA batteries.
°F

AA
y

r
tte

ry

ry
tte

tte

ery

tt
Ba

Ba

Ba

Ba

ery

att

AB

AA

ery

att

B
AA

A

A
AA

© Travis Industries

AA

AA

AA

The remoteuses 3 AAA
batteries.

ry

tte

Ba

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27Finalizing the Installation
5.
6.
7.
8.
9.

Install the logs (see page 21).
Replace the glass.
Start the heater.
Leak test all gas joints.
Check the air shutter following the directions below.

Air Shutter Adjustment
Let the heater burn for fifteen minutes (make sure the logs and glass are in place). The flames should beyellow with no sooting. Adjust the air shutter, if necessary, to achieve the correct looking flame.

Correct

Not Enough Air

Too Much Air

Flames should be blue at thebase, yellow-orange on the top.

If the flames are too tall or sooty on theends, open the air shutter.

If the flames are all blue andshort, close the air shutter.

Front Burner Air Shutter Control(RED)
Left = Less Air

Swing the control cover down to

Right = More Air

access the air shutters.

Rear Burner Air Shutter Control(GOLD)Left = Less Air
Right = More Air

10. Attach the face following the directions included with the face.
NOTE: If using the Arched, Artisan, Metropolitan, or Victorian Lace Face you must use the facemounting brackets included with the heater (see page11 for details).
11. Adjust the flame to its highest position - the flames should not contact the top of the firebox. Check the flame on low
position. The flames should burn off of each burner hole. If the heater does not work correctly, contact your Travis dealer
for a remedy.
12. Give this manual to the home owner for future reference and fully explain operation of this heater.

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28

Operation

Before You Begin•

Read this entire manual before you use your new heater (especially the section "Safety Precautions"on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily injury, oreven death.

Remote Set-Up
Verify the Fan Control Module is On
The fan control module has a power switch. Make sure it is in the ON (“-“) position (see Figure 1). This
switch must remain in the ON position for the AC components to operate (Accent Light and Optional
Blower). The module also supplies low-voltage for the fireplace controller. By leaving it in the OFF
position, the fireplace will operate off the receiver batteries, greatly diminishing battery life.

”
Figure 1

Synchronize the Transmitter to the Receiver
The transmitter will need to be synchronized to the receiver before the remote will work correctly.
Synchronizing is done in the following two steps below (see Figure 2):a) Press the PRG (Program) button on the receiver using a paperclip or equivalent device (receiverwill beep 3 times).
b) Press the “ON” button on the transmitter (receiver will beep 4 times).

°F"Beep""Beep""Beep""Beep""Beep"“Beep”"Beep"

Figure 2

NOTE: If power is cut off to the receiver for an extended period of time, you may need to re-synchronize
the remote.

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Operation

29

Starting the Heater for the First Time•

Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.

•

Condensation may appear on the glass each time you start the heater - this is normal.

•

Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will turna more realistic yellow and orange color.

•

Verify the power backup and control light batteries are installed (see page 38).

Location of Controls
Most features will be controlled by the included
remote.

°F

Swing the access door and control coverdown to access the controls on the insert.

HIGH
OFF

CONTINUOUS
PILOT

ON

REMOTE

OFF
PRG

LOW

ACCENT LIGHT© Travis Industries

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PILOT

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30

Operation

Direct Operation
The fireplace may be directly operated from the receiver. The three positions are below (see Figure 3):
ON – Burner turns on (regardless of transmitter settings).
OFF – Burner turns off (regardless of transmitter settings).
REMOTE – Burner is controlled by the transmitter.

ON

REMOTEOFF
PRG

Figure 3

NOTE: When the receiver switch is turned to ON or OFF, the mode settings (Accent Light, Blower, Flame
Height, Comfort Control) will remain in the same state as before the switch was moved (i.e.: the receiver“remembers” the last setting). If you wish to adjust the mode settings use the transmitter mode button toadjust the settings (see “Mode Controls” on page 34). The thermostat and burner on/off operating
functions will not work on the transmitter.

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Operation

31

Accent Light
HIGH
OFF

LOW

This heater has a built-in accent
light that may be turned on and off
and dimmed to your preference.
Turn the knob to achieve thedesired light output.

ACCENT LIGHT

OFF

LOW

HIGH

Continuous Pilot / GreenSmart™ Pilot Switch
This heater may run with the pilot continuously running or in GreenSmart(intermittent) mode. For most homeowners, the GreenSmart mode ispreferred (this saves fuel, doesn’t give off un-needed heat). However, insome situations the homeowner may prefer to switch the heater tocontinuous pilot. The most typical reasons for switching to continuous
pilot are:

CONTINUOUS
PILOT

GREEN SMART
PILOT

•

Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.

•

Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after stuartup (not just the first time the heater was started). This is anaesthetic condition that may be remedied by switching the heater to continuous pilot.

•

Cold Glass or Heater Front – in very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.

•

Frequent On / Off Operation – if you are frequently turning the heater on and off, you may wish toleave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.

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32Operation

Remote Operation
Once the receiver is switched to “REMOTE” the transmitter operates the fireplace. Once you understandhow the transmitter works, you will be able to operate your fireplace quickly and easily.

Display Overview
The transmitter display has four main sections (see Figure 4).
Thermostat Display
Room Temperature Display
FON
Read-Out (Thermostat Setting, Function, etc.)

Mode Display (Flame Height, Blower, Light, Comfort Control)

MAX

MAX

AUX
Figure 4

Listen for the “Beep”
Each time you press a button on the transmitter that controls the fireplace, a “beep” will come from thefireplace. When you change thermostat target settings the fireplace will not beep.
NOTE: When the receiver batteries start to get low, the receiver will beep intermittently. When thebatteries are nearly depleted, the receiver will no longer beep. See “Receiver Batteries” on page 36).

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Operation

33

Manual On-Off / Smart Thermostat / Standard Thermostat
Use the thermostat button to cycle through the three thermostat settings (see Figure 5).
Look here for thePress the thermostat button to cycle

thermostat setting.

through the thermostat settings.

F

OFF

ON

ON

MAX

SMART

AUX

Figure 5

MANUAL ON/OFF – The burner will turn on and off using the remote (see Figure 6). Press the
On/Off button to control the burner. When off, the display will only show the current temperature.
F

When in manual setting, theOFFword “OFF” will appear here.

MAX

MAX

AUX

Figure 6

SMART THERMOSTAT – While in smart thermostat, the transmitter will control the burner toachieve the target temperature (see Figure 7 below). Flame height will be adjusted up or down toallow operation without turning the burner on and off (also called “smart modulation). To adjust
the target temperature, press the up and down buttons until a suitable temperature is achieved.
F

When in smart thermostat

SMART

This is the target temperature

setting, the word “SMART”

on the read-out. Use the up

will appear here.

or down buttons to adjust thetarget temperature.
MAX

AUX

Figure 7

STANDARD THERMOSTAT - While in standard thermostat setting, the transmitter will turn theburner on and off to achieve the target temperature (see Figure 8 below). To adjust the target
temperature, press the up and down buttons until a suitable temperature is achieved.
F

When in standard thermostat

ON

This is the target temperature

setting, the word “ON” willon the read-out. Use the up

appear here.

or down buttons to adjust thetarget temperature.
MAX

AUX

Figure 8

NOTE: if the transmitter batteries go dead while in thermostat setting (standard or smart), the appliancewill shut off after approximately 24 hours.

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34

Operation

Mode Controls (Flame, Blower, Light, Comfort Control)
Use the mode button to cycle through the four mode controls (see Figure 9 below).
Press the mode button to cycle through the mode settings.
F
OFF

Flame
HeightComfortControl

Optional
BlowerAccentLight

Look here formode controls.

AUX
MAX

AUX

Figure 9

Flame Height
Flame height may be controlled using the up and down buttons when in Flame Height Mode (see Figure
10 below). The center display will display the 7 settings, from “OFF” to “HI” for full on.
NOTE: Flame height may not be adjusted if operating in Smart Thermostat setting.
F

When in flame height

High

OFF

This is the flame height read-mode, this icon willout. Use the up or down

appear darkened.

buttons to adjust the flame
height (7 settings).
MAX

MAX

MediumOff

AUX

Figure 10

Blower Speed
The blower may be controlled using the up and down buttons when in Blower Speed Mode (see Figure11). The center display will display the 7 settings, from “OFF” to “HI” for full on.
F

High

OFF

This is the blower speed read-

When in blower
mode, this icon willout. Use the up or down

appear darkened.

buttons to adjust the blower
speed (7 settings).
MAX

MediumOff

AUX

Figure 11© Travis Industries

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Operation

35

Mode Controls (continued)
Accent Light (Aux)
The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons
when in Accent Light (Aux) Mode (see Figure 12). The center display will display either “ON” or “OFF”.
F

On

OFF

This is the accent light readout. Use the up button to turn

When in accent lighton, down button to turn off (2mode, this icon willOffsettings).

appear darkened.
AUX

Figure 12

HINT: The rheostat on the heater must be turned on for remote operation to work correctly. You may
wish to adjust the rheostat to a desirable light output prior to operating.
HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height to“OFF” (see the previous page).
Comfort Control (rear burner)
The comfort control (rear burner) may be turned on and off using the up and down buttons when in
Comfort Control Mode (see Figure 13). The center display will display either “ON” or “OFF”.
F

On

OFF

This is the comfort control
read-out. Use the up button

When in comfort

to turn on, down button to turncontrol mode, thisicon will appear
darkened.

Offoff (2 settings).
AUX

Figure 13© Travis Industries

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36Operation

Low Battery Indicator
Transmitter Batteries
The transmitter has a battery-level indicator. When it indicates low battery voltage (see Figure 14 below),
install three new AAA alkaline batteries into the transmitter (see “Transmitter Battery Installation” on page38).
Low Battery Indicator

F

ON

MAX

AUX

Figure 14

Receiver Batteries
The receiver will “beep” periodically when the receiver batteries go low. Install four new AA alkaline
batteries into the receiver when this occurs (see “Receiver Battery Installation” on page 38). In
applications where the appliance is required to provide heat, we recommend replacing the batteries
before each heating season.

Child Proof Feature
The child proof feature disables the control buttons, preventing un-wanted use of the remote.
 Press both the MODE and UP buttons simultaneously to turn this feature on and off (see Figure
15 below).
HINT: This feature is especially useful while using the thermostat setting.
Child Proof Indicator

F

ON

MAX

AUX

Figure 15

Power Outages
The remote will work if household current (AC power) is disconnected. The batteries inside the receiverwill continue to power the heater but the accent light and blower will not operate.

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Operation

37

Normal Operating Sounds
Extinction Pops
It is not unusual, especially on Propane

The appliance may creak with change of(LP) appliances, to experience a "pop"temperature -- THIS IS NORMAL.

when the burner is shut off.
Blower
Pilot AssemblyThis heater has an optional blower to push

The pilot flame will make a clicking

heated air into the room. You will hear thesound when starting up. If left on, it

sound of air movement that increases aswill make a slight whisper sound.

the speed is increased.

Gas Control ValveAs the gas control valve is turnedon and off you will hear a dull

Blower Snap Disk

clicking sound. This is the valve

This part can produce a clicking

opening up and shutting down.

sound as it turns the blower on

GreenSmart Receiver
The optional GreenSmart receiver will
beep when receiving commands from theGreenSmart remote.

Fan Controller

and off.

This device makes a light humm thatis audible in close proximity.

Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.

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38

Maintenance

Maintaining Your Heater's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the heater on. Clean the plated surfaces with denatured alcohol and a soft
cloth (with the heater cool). Other cleaners may leave a film that may become etched into the surface.

Battery Replacement
Receiver Battery Installation
Install four AA batteries into the receiver (see illustration below). You can use the batteries from thebattery backup tray on the appliance. See the installation instructions for details. These batteries control
the comfort control and act as a power-backup in case the household (AC) current goes out.

Control Panel Light Battery
LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted. If the LED
lights do not operate, replace the 9v battery (see the illustration below). The battery holder is held in place with Velcro
and may be removed for easier access.

Transmitter Battery Installation
Install the three included AAA batteries into the remote (see illustration below).
Battery Holder for
Control Panel Lights
Ba 9v
tte
ry

CONTINUOUS

HIGH

PILOT

OFF

ON

REMOTE

OFF
PRG

LOW

GREEN SMART

ACCENT LIGHT

PILOT

The remote receiveruses 4 AA batteries.
°F

AA

ry

ry

tte

tte

Ba

Ba

ry

ry

tte

ery

att

AB

AA

ery

att

AB

AA

© Travis Industries

tte

Ba

Ba

ery

att

AB

AA

AA

AA

AA

The remoteuses 3 AAA
batteries.

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39

Maintenance
Accent Light Replacement
An accent light is included in your heater to provide additional lighting. This bulb will burn out over time.
To replace, follow the directions below:•

Shut off gas to the heater and let it cool for 15 minutes.

•

Remove the glass (see page 19) and logs (see page 21).

•

Replace the halogen bulb with the following bulb:(NOTE: .Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):

35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)

Yearly Service Procedure•

Failure to inspect and maintain the heater may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.

1.

Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.

2.

Shut off gas to the heater and let it cool for 15 minutes. Remove the glass (see page 19).

3.

Remove the log set (NOTE: the logs are very fragile - see page 21). If severely deteriorated, replace. Checkthe logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is found,the heater will require adjustment. Contact your dealer.

4.

Inspect the burner and remove any debris.

5.

•
Make sure the burner is not warped, cracked, or damaged.
•
Check the firebox and area around the pilot to make sure there is no warping or damage.
•If any problem is found, discontinue use and contact your dealer for service.
Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the gasket along
the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to insure an air-tight seal.

6.

Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower(if applicable).

7.

Start the main burner. After 15 minutes the flames should be orange/yellow and not touch the top of the firebox.
If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor blower operation.

8.

Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration isfound near the vent termination.

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40

MaintenanceTroubleshooting Table
Problem:Possible Cause:

Don't Call for Service
Until You:The receiver is turned to "OFF"Turn the receiver switch to "ON"The remote control is not working correctly

See the remote control instructions

No Propane in Tank

Check Tank Level

The power backup batteries are deadReplace the batteries (see page 38)

The receiver is turned to "OFF"Turn the receiver switch to "ON"The thermostat is set too low

Check thermostat

Heater Will Not
Distribute Heat

The heater is not getting electricity

Check the breaker switch

The heater is not up to temperature

Let the heater burn for at least 15 minutes

Flames Are Too BlueThe heater has just been started

This is normal - see "Starting the Heaterfor the First Time"

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

Flames Are Too Short(Under 6")

The flame height may be turned too low

Turn the flame height to "HI" See "Adjusting the Flame Height"

Thin Layer of Soot
Covers the Glass

The logs or coals are placed incorrectly

See "Log Set Installation"

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

Main Burners Will Not
Start
Receiver Beeps
Thermostat Does Not
Work© Travis Industries

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41

Maintenance
Wiring Diagram
Caution:Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.
CN4

Comfort Control
Valve

Spark Rod

Pilot
SensorPILOTSENSOR

DIGITALFIREPLACE

CN0

BURNERSPARK ROD

Pilot
GroundCONTROLVALVEDIAGNOSTICCOMMANDGROUNDSTEPPER MOTOR

POWER

CN1

CN2

CN3

BURNER CONTROLVALVERECEIVER
OrangeGreen

Yellow / Green

RemoteReceiver
IPI / CPI

Blue

TOP

White

CONTINUOUS
PILOT(4) AA Batteries

FAN CONTROLFan Controller
POWER

INTERMITTENT
PILOT

110V OUTFAN

AUX OUT

120 VACPower InCOM

AccentLight (s)Thermodisk
Optional
Blower(s)Accent Light
Rheostat© Travis Industries

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42

MaintenanceReplacement Parts List
Caution:Use only Travis Industries replacement parts. Do not use substitute materials.

Warning:

Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.

Contact your local Travis Industries Dealer for a Replacement Parts List

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43

Safety Label
Safety LabelThe safety (listing) label is attached to the operating tag (chained to the heater near the gas control
valve). A copy is shown below© Travis Industries

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44Limted 7 Year Warranty

Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten(10) days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC.
warrants this gas appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to theoriginal purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Component

Years 1 & 2Years 3 Through 5

Years 6 & 7

Parts & Labor

Parts & Labor

Parts Only

Burner Assembly
Burner Pan Assembly, Air Shutter Assembly, Main Burner OrificeElectrical Assembly (within heater structure):
Wiring harness, snap discs, rheostat speed control

Gas Control Assembly
ustable control valve, fireplace controller, pilot assembly and pilot wiring

Glass
Glass (breakage from thermal shock)Ceramic Logs
Log Set, Embers

Gold, Nickel & Copper Plating
Face & Door (see “Conditions and Exclusions” # 9)

Accessories
Firebacks, Power Heat Ducts, Andirons, etc…

One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at factory is covered.

Convection Heat Exchanger
Convection heat exchanger assemblyFirebox Assembly
Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism

EXCLUDED COMPONENTS:
Paint, Gasketing, and Accent Light Bulbs

CONDITIONS & EXCLUSIONS
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer mustensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify thiswarranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as tothe extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure orother influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's
settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded isdamage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped fornatural gas and must be converted to propane using a conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is notcovered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered bythis warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVISINDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no liability
for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.

IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and themodel name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased theappliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material orworkmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC., toyour regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

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LP Instructions
The GSR Stepper Motor Kit (SKU 94400999) is required for converting this applianceto LP. The kit contains the stepper motor (regulator), torx wrench, and pilot orifice.
The burner orifices are shipped with the appliance.
Convert the appliance prior to installing the gas line to ensure proper gas use.
1

Remove the glass (see page 19). Remove the logs and embers (if installed - page 21)

2

Remove the ember trays and burner (see below). Grasp the burner with both hands and lift it straightup and out of the firebox. Remove and discard the back air shield.

3

Remove and discard the manifold cover (see below).

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4

Optional Equipment(for qualified installers only)

Follow the directions below to replace the orifices.

1/2" WrenchbApply thread sealant to the LP
orifices prior to installation. Use
the chart below to identify thecorrect orifices.

Rear Burner Orifice
Front Burner Orificea Use a 1/2" open end wrench
to unscrew the two orifices.

Look here for the orifice identificationcScrew each LP orifice in so theorifice protrudes 15/16" (24mm)(indicating full insertion).

Front
Rear

NG
#49
#43

LP
#57
#53

15/16"
24mm

5Install the new manifold cover included in owner’s pack (see illustration below).

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Optional Equipment (for qualified installers only)
6aRemove the pilot orifice following the instructions below. Replace with the propane pilot orifice
Lift the pilot hoodcoff the pilot

Remove the orifice and replace with the LP orifice. Screw theorifice all the way in and replace the pilot hood.

assembly.
Orifice Identification:
LP (Propane) Orificeb

Use a hex wrench to35
35

unscrew the orifice.

NG (Natural Gas) Orifice62
5/32" Hex

NOTE: when re-attaching,
this pin lines up with thenotch in the pilot hood.

7

Replace the firebox components. Install the logs and embers. Replace the glass.

8

Carefully remove the control cover to access the stepper motor (see the illustrations below). The
stepper motor (adjustable regulator) has an installation sheet included with it – make sure to follow allof the directions. Disconnect the wiring from the stepper motor. Remove the stock stepper motor
and replace with the LP version. – MAKE SURE IT IS CORRECTLY ORIENTED. Secure using thescrews included with the motor – tighten to 25 Lb-inches. Leak test this area after installation to
verify proper installation. Re-attach the wiring.

9

Make the gas line connection, bleed the gas line (if applicable), start the heater and thoroughly leaktest all gas connections and the gas control valve.

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Optional Equipment(for qualified installers only)

Lower Surround Panel
The older lower surround panel (sku 98500619 and 98500628) are installed in a different fashion thanillustrated in the instruction sheet included with the panel. Follow the directions below.
1

Prepare the panel following the directions below.
Use the larger DVL
Insert Bracket
Secure the lower panel to the bracket
with the nuts (included with the panel).

Discard the smaller
DVS Insert Bracket
Top Clip
Lower Panel

Discard thebottom clips

Use tape to secure the clips to thebracket (you may also wedge the clips
into place). This holds the clips in place
during installation.

2

Attach the panel to the insert following the directions below.

Attach the lower surround panel to theinset with the nuts (included with thepanel).

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Index

Additional Items Required ............................................ 7
Air Shutter Adjustment ................................................. 27
Altitude Considerations ................................................ 13
Before You Begin ......................................................... 28
Blower Operation ......................................................... 34
Cap (Termination) Requirements ................................. 13
Clearances ................................................................... 10
Condensation on Glass (see "Starting Heater") ........... 29
Controls ........................................................................ 29
Dimensions .................................................................. 6
Electrical Connection ................................................... 12
Factory-Built (Metal) Wood-Burning Fireplace Requirements ............. 9
Fan Operation .............................................................. 34
Features ....................................................................... 6
Fireplace Requirements ............................................... 8
Flame Height ................................................................ 34
Gas Inlet Pressure ....................................................... 12
Gas Line Location ........................................................ 12
Glass Frame Removal and Installation......................... 19
Hearth Requirements ................................................... 9
Heating Specifications .................................................. 6
Installation Options ....................................................... 6
Installation Warnings .................................................... 7
Introduction .................................................................. 2
Items Packed with the Face ......................................... 7
Listing Label ................................................................. 43
Location of Controls ..................................................... 29
Log Set Installation ....................................................... 21
LP Instructions ........................................................... 45
Maintaining Your Heater's Appearance ........................ 38© Travis Industries

Mantel Clearances ....................................................... 10
Normal Operating Odors .............................................. 37
Normal Operating Sounds ............................................ 37
Odors (see "Normal Operating Odors") ........................ 37
On / Off Operation ........................................................ 29
Order of Installation ...................................................... 7
Packing List .................................................................. 7
Panels .......................................................................... 18
Propane Conversion (LP Instructions)........................ 45
Replacement Parts List ................................................ 42
Safety Label ................................................................. 43
Safety Precautions ....................................................... 4
Service ......................................................................... 38
Smells (see "Normal Operating Odors") ....................... 37
Sounds ......................................................................... 37
Specifications ............................................................... 6
Starting the Heater for the First Time ........................... 29
Steps for Finalizing the Installation ............................... 26
Surround Panel Installation .......................................... 18
Troubleshooting Table ................................................. 40
Vent Configurations ...................................................... 15
Vent Connector Removal and Installation .................... 16
Vent Installation............................................................ 14
Vent Location ............................................................... 15
Vent Requirements ...................................................... 13
Vent Restrictor ............................................................. 14
Warnings ...................................................................... 4
Warranty ...................................................................... 44
Window (Glass) Removal and Installation .................... 19
Wiring Diagram ............................................................ 414091008

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