Mandom KohDoh Report 2018
Sustainability and Mandom Group CSRAbout the Title"KohDoh Report"
When conducting business, we always keep in mind thatsociety continues to develop each and every day. To keep
up with the latest trends, we are determined to work
thoughtfully and exercise ingenuity. This resolution isrepresented by our coined word "KohDoh," which means"thoughtful action" by combining the Japanese charactersfor "thinking" and "working."

Focus on Information Pertaining to Society
and the Environment
To communicate in greater detail the social and environmental information of the
Mandom Group within the limited number of pages of the KohDoh Report, and toprevent duplication of information with other publications issued by Mandom, andexplore methods of providing information suited to the purposes of all our readers,
we have decided, starting with this report, to publish all information relating toorganizational governance and corporate governance in the Mandom Report.
For more detailed data on personnel and labor, the environment, and other topics,
we have provided links for accessing CSR information on our website, but we havepresented relevant information by using as much space as possible in the KohDoh
Report.
The Mandom Report can be downloaded from Mandom's ofﬁcial website, as
indicated below, so please use this report as an additional reference.

■Editorial Policy of the KohDoh Report 2018
The KohDoh Report is a report that presents the thoughtful actions we have been taking to help bring about the sustainable development ofsociety and to meet the hopes and expectations of a diverse range of stakeholders.
Since issuing the Mandom Environmental Report in 2003, we have made continual improvements, and worked hard to disclose information andbolster our communication relating to CSR and sustainability.
Last year was a milestone marking the 90th anniversary of the founding of the Mandom Group, and we announced a new corporate philosophy
and vision with an eye toward our coming 100th anniversary (2027). (P.05, P.08‒09)
We have selected the Mandom Group's CSR Material Issues (Ver. 2, 14 themes) based on our CSR approach and guidelines, and in light of thefollowing perspectives.

Perspectives for
Selecting
CSR MaterialIssuesTwo Criteria for
Promoting
CSR Activities●Consistency with and stronger promotion of the Mandom Group's vision, corporate philosophy, strategies/
policies, and code of conduct, etc.
●Consistency with international standards of conduct, principles, and initiatives that should be supported/
respected by global corporations●The high level of expectations and requirements of the diverse, wide range of stakeholders we must engage with
●Responsibility for impact on the economy, society, and environment of our entire value chain●Consistency with the efforts of international society as a whole to achieve sustainable social development●Eliminating or reducing negative impacts on building a foundation for comfortable living(Fundamental CSR)
●Maximizing positive impacts for achieving sustainable social development (Strategic CSR/CSV)

We provided our ﬁrst progress report on CSR Material Issues in the previous KohDoh Report 2017. There we described our long-term goals,
future policies, and KohDoh plans pertaining to a number of themes.
As well as quickly perceiving the latest trends in international society, and the expectations and requirements of our diverse range ofstakeholders, since 2006 we have been continuously engaged in dialogue (discussion and exchange of views) in cooperation with experts invarious ﬁelds, to promote and strengthen our CSR KohDoh by reviewing and improving CSR Material Issues, and adding new themes and goals.
In the previous KohDoh Report 2017, we reported on seminars and dialogues for realizing the Paris Agreement and a carbon-free society, as well
as for universal manners to correctly interact with a diverse range of people such as the disabled, elderly, and LGBT.

https://www.mandom.co.jp/english/ir/

At Mandom, we issue a KohDoh Report every year. We have also set up a special
page on Mandom's ofﬁcial website for CSR information, and we frequently provide
updates with more detailed information regarding our KohDoh. Please refer to thispage together with the KohDoh Report 2018.

Mandom Ofﬁcial Website CSR Information

https://www.mandom.co.jp/english/csr/■Guidelines from External Initiatives andReference Guidelines●Ten Principles of the UN Global Compact●ISO 26000̶Guidance on Social Responsibility,
Japanese Standards Association 2011
●Environmental Reporting Guidelines (Fiscal Year2012 Version), Ministry of the Environment, Japan●GRI（Global Reporting Initiative）
Sustainability Reporting Guidelines and Standards

Applicable Period

Progress Situation of CSR Material Issues of the Mandom Group (Ver.2) and KohDoh Plan for the Future

Scope

This section features information on the KohDoh plan for the future and the progress situation regarding the 14 themes selected based onframeworks of the international community such as SDGs (Sustainable Development Goals), the Paris Agreement, and the Ten Principles in fourareas advocated by the UN Global Compact. This will be the second such report.

The activities of Mandom Corporation and its afﬁliated companies both inside andoutside Japan (see P.4).
Activities at Mandom's Fukusaki Factory, ofﬁce buildings (head ofﬁce, Tokyo
Nihonbashi Building, Aoyama Marketing Ofﬁce, etc.), and each sales site.

In light of the United Nations Guiding Principles on Business and Human Rights, approved by the United Nations Human Rights Council in
2011, trends such as enforcement of the UK Modern Slavery Act, and issuance of the ISO 20400 international standard for sustainableprocurement, attention has been drawn to Business and Human Rights, in particular human rights problems in the supply chains of companies.
In October 2017, we enlisted the cooperation of Yoko Doi of Amnesty International Japan, and held Mandom's ﬁrst voluntary seminar anddialogue titled "Business and Human Rights." This year's KohDoh Feature reports on the details of this initiative.

Company Proﬁle /Business Developments /Financial Highlights

06

Message from the President

08

The Mandom Group Philosophy

10

The Mandom Group's Approach
to CSR and Our Contributions
to Achieving Sustainable
Development of Society

15

Progress Situation of
CSR Material Issues of the
Mandom Group and "KohDoh"
Plan for the Future

Linkage with CSR Information on Website

Japan: April 1, 2017-March 31, 2018
Overseas: Jan. 1, 2017-Dec. 31, 2017
(Both include more recent activities in part)

Business and Human Rights ̶What it takes to evolve into a human-oriented company of great value to society̶04

Mandom Ofﬁcial Website IR Information

While taking into account the previous efforts indicated above, we will report primarily on the following information in this
KohDoh Report 2018.

About the KohDoh Feature

Contents

KohDoh Feature

20

Business and Human Rights
̶What it takes to evolve into ahuman-oriented company ofgreat value to society ̶

KohDoh at Mandom

26 Human Rights
28 Labor Practices
35 The Environment
42 Fair Operating Practices
44 Consumer Issues
48 Community Involvement andDevelopment

51 Third-Party Opinion

Date of Publication
August 2018 (Next issue: August 2019)

For further inquiries:
CSR Promotion Department, Mandom Corp.
5-12, Juniken-cho, Chuo-ku, Osaka
540-8530, Japan
Tel: +81 (0)6-6767-5106
Fax: +81 (0)6-6767-5042

02 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201803

Company Profile / Business Developments / Financial Highlights

VISION2027●Our Vision 2027

A cosmetics company possessing unique strengths in specialized areas(not an "all-rounder")1. A company that consistently offers authentic proposals
2. A Global & '〇nly One' company
3. An Exciting & Excellent company

Mandom does business in
11 countries and regions in Asia.

●VISION Slogan

Use our 'Only One' strengths to provide Dedication to Service (Oyakudachi) to abillion people around the world.

The Mandom Group does business in 11 countries and regions in Asia, including Japan. We carry out businessendeavors based on a common group philosophy and policies while aligning local operations to the distinct
needs of each market and regional society.

●Image1. Leverage Asia's economic growth to evolve into a
truly global company.
2. Display greater Dedication to Service(Oyakudachi) in the men's business segment
and invest aggressively to expand our women's
segment.
3. Provide authentic products and services todevelop a MANDOM WORLD inspired by theconcept of stock-oriented management (the ideaof strengthening or "stocking up" various assets
including ties with our stakeholders by providing
authentic and valuable products and services.)(as of August 2018)

South Korea
Mandom Korea Corporation

China (Shanghai)Financial Highlights (Consolidated)

Mandom China Corporation

China (Zhongshan)

Sales (million yen)Japan

Zhongshan City
Rida Cosmetics Co., Ltd.

Mandom Corporation
Piacelabo Corporation
mbs Corporation

TaiwanMandom Taiwan Corporation

India

Mandom Corporation(India) Pvt. Ltd.

China (Hong Kong)
Philippines
Vietnam

90,00068,21570,925

Operating income (million yen)
75,07877,351

81,3866,000

30,000

3,000

2013

2014

2015

2016

2017 (FY)Net income (million yen)

Mandom Philippines Corporation

8,000

Mandom Vietnam Co., Ltd.
Mandom (Malaysia) Sdn. Bhd.

4,000

4,091

Mandom Corporation (Singapore) Pte. Ltd.

0

2013

4,425

2014

2015

Indonesia

PT Mandom Indonesia Tbk

6,996

6,594

2013

2014

2015

2016

8,457

2017 (FY)

Full ﬁnancial years

5,566

2016

Year ended Year ended Increase/
Mar. 2018 Mar. 2017 Decrease

6,086

2,000

Singapore

0

6,853

7,617

Net sales by business (million yen)
6,383

6,000

Malaysia

9,000

60,0000Sunwa Marketing Co., Ltd.

ThailandMandom Corporation(Thailand) Ltd.

●VISION Policy

2017 (FY)

ChangeSales
Men's business

81,38677,351

4,035

105.2％

51,14749,7371,410

102.8％

Gatsby41,224

40,587637

101.6％

Women's business*

23,083

19,641

3,441

117.5％

Other businesses

7,156

7,972

‑815

89.8％

*Breakdown:
Womenʼs cosmetics 15,355 million yen (130.7% of previous year)
Womenʼs cosmetries 7,727 million yen (97.9% of previous year)

Product Categories●Men's businessCompany Profile (as of March 31, 2018)
Head Office● 5-12, Juniken-cho, Chuo-ku,
Osaka 540-8530, Japan

Established● December 23, 1927

Paid-in Capital● JPY 11,394,817,459

Website04 M a n d o m K o h D o h R e p o r t 2 0 1 8●Women's business

14,030
million yen

The women's business carries a range of make-up and skin care products that（17.2％）

lend variety to women's beauty routines, as wells as hair styling and body care

Net Sales

products for women's daily grooming and personal styling needs.

81,386
million yen● Manufacture and sale of cosmetics andfragrance products

body care products for men's daily grooming and personal styling needs.

Other Overseas

No. of Employees ● 574 (2,694 consolidated)
Main businesses

Mandom has established a broad lineup of hair styling as well as skin andConsolidated Sales●Other businesses

Indonesia

Japanmillion yen

million yen

Manufacture and sales of quasi-drugs

19,616● https://www.mandom.co.jp/english/（24.1％）

47,739（58.7％）

M a n d o m i s e n g a ge d i n t h e m a n u f a c t u re , s a l e , t ra d e , a n d o t h e r b u s i n e s s
relating to professional use products. We provide hair salons with hair dyes,
perming agents, hair styling products, and other beauty products.

Mandom KohDoh Report 201805

Message from the President

To become a truly global company, we will ensurecommitment to our mission as a "human-oriented"
company throughout the Mandom Group worldwide
O n D e c e m b e r 2 3 , 2 0 1 7 , w e c e l e b ra t e d t h e 9 0 t hanniversary of our founding. We would like toexpress our heartfelt gratitude for your continued
support and patronage.

Mandomʼs reason for existence: tackling
new technology with "heart" to demonstrate
our contribution towards comfortable lives.
Our company exists today because we developed

Ensuring thorough mission-based
management worldwide, and realizing social
responsibility for the consumers of the future

will need to develop human resources

T h i s ye a r i t w i l l b e 6 0 ye a r s s i n ce we s e i z e d t h eﬁnancial accounting, management accounting,chance, and took the ﬁrst step toward our

personnel systems, performance evaluation, andexpansion into Asia, in the Philippines. Ourlanguage.

fundamental stance is to be of service, to the best

For the 100th anniversary of Mandom, we want toof our abilities, to consumers in every country,

unify the global Mandom Group through ourand we have conducted business with roots in

mission more than ever before, and build

each local region while understanding andrelationships enabling mutual growth throughrespecting the history, culture, customs, andstrong mutual support, so that our vision cano t h e r f e a t u r e s o f e a c h c o u n t r y . To e vo l ve i n t o aexpand further. We will take to heart our new

truly global company going forward, we mustm i s s i o n a s a " h u m a n - o r i e n t e d " c o m p a ny , c r e a t ework to globalize our human resources andnew ways to contribute towards comfortable lives

management as an extension of our current focus

for consumers of the future, establish

on globalizing products.

future-oriented goals indicating how we can be of

The most important point is thoroughs e r v i c e a t t h e g l o b a l l e ve l , a n d f u l ﬁ l l t h e s o c i a l

i m p l e m e n t a t i o n o f m i s s i o n - b a s e d m a n a ge m e n t .

responsibility unique to Mandom.

Over the course of 90 years, we have pursued

the mission that is our corporate essence, andOyakudachi, a contribution towards a comfortable

made clear our raison d'être within society.

life, in accordance with the spirit of our founding.

However, when we are dazzled by phenomena

Today, however, we are facing an era of upheaval

amidst the rapid changes of our times, we tend toand rapid change, and it is hard to ﬁnd a pathway

make hasty judgments without examining theinto the future based only on past approaches andessence of things. For example, it is nevercumulative experience. In a world that is hard toa c c e p t a b l e t o l owe r p r i c e s , ra i s e e f ﬁ c i e n c y , a n d

predict, "creating our own future" is the mostincrease productivity if it only comes at the costreliable method of prediction. Thus, we at theof sacriﬁcing quality and safety.

M a n d o m G ro u p h ave re v i s i t e d t h e o r i g i n s o f o u r

In addition, we must avoid an outcome wherebusiness operations̶that is, the spirit inherited

science and technology evolve in their own

from our predecessors̶and explored and furthers e l f - s e r v i n g way . I n d e a l i n g w i t h t h e t e c h n o l o g yadvanced our group's reason for existence inof a new era, we must master the correct

society from the perspective of corporate

k n o w l e d ge a n d m a i n t a i n a ﬁ r m s e n s e o f m o ra l s

longevity, and rebuilt the framework of oura n d e t h i c s , a n d a s h u m a n b e i n g s , we m u s t h ave

corporate mission by placing the concept of a

the ability to judge what is necessary for the"human-oriented" company at our core.

earth. In the end, what is needed is "heart." ThisThe future will be an era supported by science andis the foundation that determines how people

technology. For that very reason, we would like toj u d ge t h i n g s . We a t M a n d o m w i l l c o p e w i t h t h ecreate value for consumers by focusing on

evolution of technology by respecting thep l e a s i n g p e o p l e , a n d d e m o n s t ra t i n g co m p a s s i o nsensibility, passion, and imagination that humans

for the human spirit in a way that is uniquely

possess. That is the most important factor forhuman. In this way, we will treasure human

Mandom, a company that has long provided

e m o t i o n s , p a s s i o n , a n d i m a g i n a t i o n . At o u r n e x t"human-oriented" products.

milestone, our 100th anniversary in 2027, we aim

A company is a social entity, and cannot exist

Motonobu Nishimura

to be the one and only cosmetics company

alone. Since we have grown through coexistence

President Executive Officer & Director

capable of serving a global consumer base of one

w i t h m a ny s t a ke h o l d e r s , i t i s o u r d u t y t o f u l ﬁ l lbillion people.

our social functions and contribute towards

To r e a l i z e O y a k u d a c h i f o r a b i l l i o n c o n s u m e r s

comfortable lives in accordance with socialworldwide, it is essential to have standards

norms. Also, our business domains in theallowing employees all over the world to judge the

Mandom Group are health, beauty, andgroup as a whole from the same perspective. Thus,

cleanliness. By bringing to light latent needs in

we h ave t ra n s l a t e d t h e M a n d o m G ro u p M I SS I ON

the daily lives of consumers, and providing somea n d V I S I ON i n t o s e ve n l a n g u a ge s , a n d c re a t e d aform of new value, we make consumers feel more

B r i e ﬁ n g B o o k . To p r a c t i c e m i s s i o n - b a s e dpositive and provide small moments ofmanagement, we have developed a system for

inspiration. That is Oyakudachi. We will strive tospreading mission commitment among all group

work hard while keeping in mind the smiling,

employees, and carried out "propagative"

happy faces of consumers all over the world.

well-versed in global management to support
these initiatives, and build a management
platform with commonalities in areas such as

We wa n t t o fo c u s o n co r p o ra t e gove r n a n ce , C S R ,diversity management, accounting standards, andYo u r c o n t i n u e d u n d e r s t a n d i n g a n d s u p p o r t w i l lother global standards, using mission-based

be greatly appreciated.

management as our foundation. Furthermore, we

education and mission workshops throughout
J a p a n , a n d i n o u r ove r s e a s g ro u p co m p a n i e s . B ysharing dreams with all group employees, we hope
to work as a team, and open the door to tomorrow.

06 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201807

T he Man d o m Gro u p P h i lo s o p hy

08 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 2018

09

The Mandom Group's Approach to CSR and Our Contributions to Achieving Sustainable Development of Society

Framework for a global society and Mandom Group CSR■Our Approach to CSR and CSR Guidelines

At the Sustainable Development Summit held on September

Division, a corporate department dedicated to this task.

In developing our approach to CSR, we referred to theDevelopment Goals (SDGs), International Code of Conduct,25, 2015, sustainable development goals (SDGs) were

In September 2015, we signed the UN Global Compact to

Mandom Group's corporate philosophy andand other frameworks for global society. Finally, ouradopted as shared targets to be met by 2030 and new

express our support for its ten principles in four areas ofphilosophy/policies in special areas that establish ourapproach to CSR was determined along with a course of

initiatives were launched across the whole of global society

activity, with the aim of allowing all Mandom Group

internal philosophy and values, and linked these to the ten

action regarding each of the seven core subjects of the ISO

aimed at sustainable development.

employees to share in the values of global society as a stepp r i n c i p l e s o f t h e U N G l o b a l Co m p a c t , S u s t a i n a b l e

26000 standard.

In the Mandom Group, one of the themes of our declaredt owa rd s u s t a i n a b l e d e ve l o p m e n t , a n d t o c re a t e n e w

initiatives from ﬁscal 2015 was similarly to strengthen our CSR

opportunities to strengthen relations with a diverse and wide

promotion system. In April 2015, we set up the CSR Promotion

range of stakeholders.

The Mandom Group declared its participation in the UN Global Compact in September 2015. We support the Ten Principles
relating to human rights, labor, environment, and anti-corruption as universal principles which should be highly valued by

Principle 3： Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
Principle 4： the elimination of all forms of forced and compulsory labour;
Principle 5： the effective abolition of child labour; andPrinciple 6： the elimination of discrimination in respect of employment and occupation.

Environment

Principle 7： Businesses should support a precautionary approach to environmental challenges;
Principle 8： undertake initiatives to promote greater environmental responsibility; andPrinciple 9： encourage the development and diffusion of environmentally friendly technologies.

Anti-Corruption Principle 10： Businesses should work against corruption in all its forms, including extortion and bribery.

Business activities
and corporate
values of the
Mandom Group

Expectations anddemands froma broad rangeof stakeholders

CSR
Material
IssuesFundamental CSR(Demands from society)

Respect/Contribution

LabourEngagement/Dialogue
Respect/Contribution

Principle 2： make sure that they are not complicit in human rights abuses.

Global society initiatives and agreements
aimed at achieving sustainable development

Principle 1： Businesses should support and respect the protection of internationally proclaimed human rights; andStrategic CSR(Expectations for Creating Shared Value)(Examples: UNGC, SDGs, International Code of
Conduct, Declaration of Human Rights, etc.)

Human Rights

Global society initiatives and agreements
aimed at achieving sustainable development

The Ten Principles of the UN Global Compact

Achieving sustainable development in society(Example: triple bottom line̶improving value based on all three aspects̶social, environmental and ﬁnancial)(Examples: UNGC, SDGs, International Code of
Conduct, Declaration of Human Rights, etc.)

global corporations.

The Future We Want

The foundation for leading comfortable lives(Examples: ISO 26000 and resolution of social, environmental and economic issues)■Mandom Group CSR Promotion System
With the aim of strengthening our CSR promotion system, weGroup, reinforces CSR activities, and monitors the progress of

set up the CSR Promotion Committee chaired by the

CSR material issues, liaising with relevant departments

President Executive Ofﬁcer. The committee ensures athrough ﬁve related committees and councils as well as otherconsistent approach to CSR promotion across the Mandombodies.

Decision-making
Supervision

CSR Core Subjects
Total Risk Management Committee

CSR Promotion Committee

Board of Directors

Code of Conduct Promotion Committee

Secretariat
CSR Promotion Division

10 M a n d o m K o h D o h R e p o r t 2 0 1 8

Organizational governanceFair operating practices
Human rights

Quality Assurance Committee

Consumer issues

Environment Promotion Committee

The environment(including CSR procurement)

Occupational Health and Safety Committee

Labor practices

Activities carried out
by other related departments

Human rights
Community involvement anddevelopment ...etc.

External Site

External Site

UNGC: UN Global Compact

SDGs: Sustainable Development Goals●Global Compact Ofﬁcial Website●Global Compact Ofﬁcial Website > THE SDGS

Organizational GovernanceFair Operating Practices

We strive to maintain and further improve upon the fairness andtransparency of our management, in full compliance with all laws
and regulations, and will put forth every effort to ensure the safety
and beneﬁt of our stakeholders.

With the shared goal of sustainable social development,
we will build good relationships with our suppliers andpartners and fulﬁll our social responsibilities through ourbusiness activities.

Human Rights

Consumer Issues

We support and respect the protection of human rights as declaredby the international community and will do our best to continuously
monitor actions and educate people at every stage of our businessactivities to avoid complicity in any human rights violations.

We will utilize the feedback received from customers inour business activities to improve the beneﬁts of our
products and services from their standpoint and to ensure
safety.

Labor Practices

Community Involvement and Development

We consider our employees corporate assets that are vital to ourbusiness, and strive continuously to create safe, clean workplaces
that give employees the freedom to express themselves.

We will ascertain social issues from a global perspective
and take useful action to resolve those issues in pursuit ofsustainable social development and sustainable businessgrowth.

The Environment
We consider the impact that our business activities have on theenvironment and strive continuously to reduce that impact at every
stage from the development of products and services toprocurement, production, transportation, sales, and after-use
disposal, recycling, etc.

Mandom KohDoh Report 2018

11

The Mandom Group's Approach to CSR and Our Contributions to Achieving Sustainable Development of Society

CSR Material Issues and Mandom Group's Value Chain

The Relation between CSR Material Issues and Stakeholders

As indicated below, we have examined and clariﬁed thebusiness activities.

Mandom has been conducting dialogues with a wide range of"creating lifestyle value with consumers, for consumers," we will

relationship between the CSR Material Issues of the Mandom

Going forward, we will further advance and strengthen our

diverse stakeholders since FY2006 in order to take theircontinue or initiate promotion of CSR Material Issues, andGroup (Ver. 2: February 2017) and each stage of the Mandom

initiatives while developing an understanding of both positive

requests, hear their expectations, and reﬂect those in our

improvement/review of Kohdoh, while taking advantage ofGroup's business activities (value chain).

and negative impacts of the business activities of the Mandombusiness activities.

various opportunities enabling exchange of views and dialogue

CSR efforts are broadly divided into two types: fundamental

Group. We will search for the speciﬁc nature of "the future we

Stakeholders are diverse in terms of their expectations andw i t h a w i d e ra n ge o f p e o p l e s u c h a s e x p e r t s , re s e a rc h

CSR and strategic CSR/CSV. Fundamental CSR aims to eliminate

want"̶a future suited to the Mandom Group and based on our

demands on corporations, and their prioritization of issues

institutions, and groups. We hope we can count on youror reduce negative impacts from our business activities, while

corporate philosophy.

pertaining to sustainability. These differences depend on theircooperation.

standpoint, principles, lifestyle, way of thinking, and other factors.

strategic CSR strives to maximize positive impacts from ourBased on one of the Mandom Group's KohDoh principles ofIssue No. (red)KohDoh for fundamental CSR, or to deal with threats to continuing our previous business activities,
or other issues to be overcome

Mandom Ofﬁcial Website
CSR Information●Stakeholder Dialogue

KohDoh for strategic CSR/CSV, or to create opportunities to improve future business activities, competitiveness,

Issue No. (blue) and company value, or further strengthen the corporate structure

Relation with Stakeholders(degree of interest, expectation, or demands)
Very high

KohDoh:"Thoughtful action"

Procurement of materials and ingredients(including materials for sales promotion)

Issue No.01
Organizational
Governance

In-house activities in areas such as production,
development, and resources

Internal and partners

Intermediary distribution,
retail outlets, etc.

Consumer use and disposal

Building a risk management system and continuous improvement

Promoting corporate philosophy/culture and compliance

Issue No.03

Employees

Business
partners andcustomers

Community*(private sector
organizations,etc.)

Consumers

Regional
societies

Globalenvironment★

Build the Mandom Group's corporate philosophy from a global perspective and promote its understanding and spread
Human
RightsSuppliers(procurement,purchasing)Public bodies(government,
regulatory
agencies, etc.)★

Build a group-wide risk management system
Issue No.02

Investors

Somewhathigh* Community includes educational and academic researchorganizations, NGOs/NPOs, etc.

★Items for Proactive Engagement

Distribution, marketing, sales, etc.

High

Continuous investment in education on human rights

Promote human rights education to build an inclusive society
Issue No.04

Improving health and safety in the workplace

The Most Important Material Issues : Elucidate the cause of the ﬁre at the plant in Indonesia, prevent any recurrence,and provide relief to the victims and bereaved families

Labor
Practices

Issue No.05

Achieving employee satisfaction (ES) and diversity

Promote Decent Work practices, work-life balance and diversity
Issue No.06

Environmental considerations in products and services★

Take environmental measures for products and build an evaluation system
Issue No.07
The
Environment

Promoting measures toward a carbon-free society★

Carry out measures at all sites to reduce greenhouse gas emissions
Issue No.08

Protecting biodiversity★

Give environmental consideration for biodiversity throughout the product life cycle (includes sales bases and ofﬁces in Japan)
Issue No.09

Promoting a recycling-oriented society

Achieve and maintain zero emissions by fully recycling industrial waste (includes sales bases
Fair
Operating
Practices

Issue No.10

Building and implementing CSR procurement

Taking responsibility for quality and the health and safety of consumers

Issue No.12

Issue No.13
Community
Involvement
andDevelopment★

Effective administration and continuous improvement of a quality management system
Creating new shared values with consumers

Promote a product planning system that takes into consideration the communications system,
Detecting and contributing to new social paradigms

Contribute to international frameworks such as the UN Global Compact and Sustainable Development Goals (SDGs)
Issue No.14

Co-creating value with society

Promote the co-creation of value with research institutions and NGOs/NPOs

12 M a n d o m K o h D o h R e p o r t 2 0 1 8★
★

Build a CSR procurement system based on three aspects̶human rights, the environment, and fair business practices
Issue No.11

ConsumerIssuesand ofﬁces in Japan)

convenience and safety★
★
★
Mandom KohDoh Report 201813

The Relation (connection) between Our CSR Material Issues Approach and Progress Management,
and Sustainable Development Goals (SDGs)

CSR Material Issues Approach and Progress Management

The Relation (connection) between CSR Material Issues and Sustainable Development Goals

Based on the Mandom Group's CSR approach and CSR guidelines, we have selected the Mandom Group CSR Material Issues (Ver. 2, 14

After announcing support for the 10 principles in 4 areas

examined the relation (connection) between our CSR material

themes) in light of the following perspectives.

advocated by the UN Global Compact in September 2015, weissues and the Sustainable Development Goals (SDGs) which

selected our ﬁrst CSR material issues as the Mandom Group in

are the core of the 2030 Agenda for Sustainable Development

December 2015, and in FY2016 we began setting goals with aadopted in September 2015.

long-term perspective, while soliciting the views of people such

We believe that considering the relation (connection) between

as experts from outside the company and considering a

the framework of international society and our daily KohDoh“KohDoh” Plan for the future. In these and other ways, we havewill help each employee regard social/environmental issues

aimed to promote and energize systematic CSR activities.

from a global-scale perspective, promote understanding of the

As we started FY2017, we attempted to formulate still unset

framework of international society which aims for development

goals for the long-term perspective, while developing anof a sustainable society, raise awareness of and promote useful

overview and taking stock of the activities situation for eachaction to resolve issues, and aid in development of personnel

theme of our CSR material issues. At the same time we closely

who work hard to develop a sustainable society.

Perspectives for Selecting CSR Material Issues●Consistency with and stronger promotion of the Mandom Group's vision, corporate philosophy, strategies/
policies, and code of conduct, etc.
●Consistency with international standards of conduct, principles, and initiatives that should be supported/
respected by global corporations●The high level of expectations and requirements of the diverse, wide range of stakeholders we must engage with
●Responsibility for impact on the economy, society, and environment of our entire value chain●Consistency with the efforts of international society as a whole to achieve sustainable social development

Two Criteria for Promoting CSR Activities●Eliminating or reducing negative impacts on building a foundation for comfortable living (Fundamental CSR)
●Maximizing positive impacts for achieving sustainable social development (Strategic CSR/CSV)One of the Mandom Principles in the Mandom Group is "Social

Issues. At the same time, we will work hard to continuously

Responsibility and Sustainability." To abide by this principle, we

re - e x a m i n e o u r l o n g - t e r m go a l s a n d a c t i o n p l a n , a n d

must implement basic KohDoh in the form of CSR, properly

strengthen our progress management system.

incorporating expectations and requirements from outside thecompany into our business activities, while actively engaging inwide-ranging stakeholders.
We have started progress management based on long-termgoals and the KohDoh plan for the 14 themes of our CSR
Material Issues (Ver. 2), but the speciﬁc content and process ofthat management is still not sufﬁcient.
Regarding the 14 themes in our CSR Material Issues (Ver. 2), we
have started progress management based on long-term goals
and an action plan we established for the ﬁrst time, but the
speciﬁc content and processes are still not sufﬁcient.
We have consulted with experts in certain areas but have notadequately addressed the expectations and demands from a
broad range of our stakeholders. Furthermore, there are issues
in terms of pursuing our own goals and "backcasting" from ourDegree of expectations and demands from stakeholders

dialogue (discussion and exchange of views) with our diverse,

Pursuing initiatives asa new material issue［CSR Material issue No.13］
Detecting and contributing
to new social paradigms

Daily KohDohthoughts and actions

CSR
Material issues
To boost corporate value the sum total of thevaluations from stakeholders

Explaining theimportance ofinitiatives throughdialogues withstakeholders

ideal vision of the future, and this process is still ongoing.
Going forward, we plan to gather the opinions of more
stakeholders and experts to ﬁnd a higher level of CSR Material

Importance from each perspective of ﬁnancial, environmental
and social aspects within internal decisions

Progress Situation of CSR Material Issues of the Mandom Group and "KohDoh" Plan for the Future
Correct understanding of the latest
trends relating to CSR and sustainability
such as social issues from a global
perspective, and norms and frameworksof the international community

Formulation and review ofthe KohDoh plan through discussion
with related in-house departments

Active implementation of dialogues(discussion and exchange of views)
with diverse, wide-ranging stakeholders
such as outside experts and groups

Ascertaining speciﬁc KohDohand progress situation
Disclosure of information
through reporting

14 M a n d o m K o h D o h R e p o r t 2 0 1 8

Review by CSR Promotion Committee
Reexamination of themes andthe KohDoh plan
Decision-making by Board of Directors

The charts in the following pages describe the relation

have achieved a major reduction in annual overtime hours per(connection) between Sustainable Development Goals (SDGs)

person.

and CSR Material Issues of the Mandom Group, the progress

In terms of "Promoting measures toward a carbon-free society,"situation and overall assessment thus far, the situation

based on the Paris Agreement, we have not reached the level ofregarding setting of a KohDoh plan for the future and long-term

effort expected and required by the frameworks of the global

goals, and other related matters.

community and from all sides outside the company.

In particular, as efforts to develop a sustainable supply chain in

Going forward we will continue to deepen understanding of the

FY2017, we started KohDoh with the aim of using certiﬁed palm

framework and latest trends of international society as a whole,oil and certiﬁed paper, issued Supplier CSR Guidelines (Ver. 2)

and expectations and requirements of corporations. At the same

to build up a CSR procurement system cognizant of humantime we will continually make improvements while actively

rights, labor, and the environment, and launched efforts withengaging in dialogue and exchanging views with all of our

suppliers using a CSR Procurement Self-Assessment Tool Set.

diverse, wide-ranging stakeholders, and work to promote CSR

As a material issue pertaining to labor practices, we are working

activities to attain long-term goals and realize co-creation of

to reduce overtime work, and as in the previous ﬁscal year, wevalue with society.

Mandom KohDoh Report 201815

●Mandom Group's CSR Material Issues (Ver. 2)
ISO 26000
Core
Subjects

Mandom Group's CSR Material Issues (Ver. 2)
No.

Course of action for CSR material issue

Related SDGs themes(SDGs: Sustainable Development Goals)

Main speciﬁc activities in FY2017

Overall assessment(including some of the most recent activities)

Setting of long-term goals

Policy for the future and KohDoh plan­

●Take thorough steps to ensure a safe and secure workplaceenvironment, prevent accidents, and implement precautionary
measures through additional installation of safety equipment
in domestic and overseas factory facilities.

Theme Building a risk management

1

Organizational
Governancesystem and continuous
improvement●Provided emergency response training at Mandom businesssites in Japan (January 2018).

T h r o u g h a To t a l R i s k M a n a g e m e n t
Commi t t e e , provide guidance andsupervision regarding continuous
i m p r ove m e n t s i n b u s i n e s s c o n t i n u i t ymanagement and planning (BCM/BCP) andefforts to build the risk management system
for the group as a whole●Identiﬁed issues and examined responses in case of future
amendment of laws and regulations pertaining to chemical
substances.

Theme Promoting corporate

2

philosophy/culture andcompliance

Build the corporate philosophy for the
Mandom Group from a global perspective
and provide education to promote acomplete understanding aimed at thoroughimplementation●Established additional responses to new overseas risks, taking
into account the latest international situation.

●Announced vision and new philosophy framework for our
100th anniversary (FY2027) at the group management policy
announcement in April 2017. After that, held a series ofphilosophy education sessions and workshops for all divisions,inside and outside Japan.
●Conducted compliance education (8 times in each division),M a n d o m Co d e o f Co n d u c t t r a i n i n g ( 3 t i m e s ) , a n dcompany-wide education on the Code of Conduct (once).

Theme Continuous investment ineducation on human rights

3
Human Rights

Conduct in-house human rights education
aimed at training employees to act in a way
beﬁtting a corporation engaged in global
business and designed to build an inclusive
society(Issue No.10 : Building and implementing
CSR procurement system)

Theme Improving health and safety

in the workplace

4

Labor
Practices〈Urgent Issue〉
Elucidate the cause of the ﬁre at the plant inIndonesia, prevent any recurrence, andprovide relief to the victims and bereaved
families

Theme Achieving employee

satisfaction (ES) and diversity

5

Build and continuously improve a laborsystem with the aim of achieving Decent
Work practices and ideal work-life balance,
securing diverse human resources, andproviding fair and impartial evaluations●With the cooperation of Amnesty International, carried out
dialogue and voluntary seminar "Business and Human Rights"(October 2017).
●Published Mandom Group Supplier CSR Guidelines (Ver. 2) on
the Mandom website(February 2018).

in products and services

6
The
Environment

Continuously improve the eco-friendliness of
products by building a management systemfor evaluating environmentally friendly
processes and their results in products andservices

16 M a n d o m K o h D o h R e p o r t 2 0 1 8●Identiﬁed continuing risks and examined responses,
including of overseas group companies, but did not
develop adequate BCM or formulate BCP.

●Develop manual for recovery and formulate BCP in caseinformation management systems are struck by disaster.

●Continue instillation and education of the corporate philosophy.

●Completed new philosophy workshops as planned
for all divisions, inside and outside Japan.

­●In all divisions in Japan, completed complianceeducation, Mandom Code of Conduct training, andcompany-wide education on the Code of Conduct, as
planned.

●Establish policy and add/review provisions of in-house rules
regarding the prevention of corruption.
●Instill and continue strengthening effective operation of the helpline
system.

●About 120 Head Ofﬁce employees participated in
the voluntary seminar "Business and Human
Rights." Eight selected employees from related
divisions and 9 observers participated in the
dialogue.
●Issued Supplier CSR Guidelines (Ver. 2), and sent
this with a CSR procurement self-assessment
questionnaire to 21 domestic suppliers. Responses
to the questionnaire were received from 20
companies.

●Revise the Code of Conduct manual and instill in the entire group.

(Under review)(Note) See Issue No. 10 for CSR procurement●Develop and clearly state in-house rules and Code of Conduct relating
to human rights and harassment through compliance with the Act for
Eliminating Discrimination against Persons with Disabilities,
awareness/support for LGBT, etc.

●Deferred review of the Code of Conduct andin-house rules to next year or after.

●Acquired certiﬁcation at Mandom Indonesia based on US
occupational health and safety standards (May 2017) andIndonesian safety standards (July 2017).
●Prepared draft of company-wide occupational health andsafety policy. Continued activities to ensure a safe, healthy,
and comfortable workplace environment for employees
through improvement activities based on workplace patrols
and in-house sharing of working time management.

●Reduced overtime work, and carried out educational activities
through efforts such as providing diversity education for new
managers, and sending out an in-house e-mail newsletter"Diversity News."●Expanded and implemented courses for Universal Manners
test (Level 3)(Osaka: January 2018, Tokyo: February 2018).
●Continued to create a comfortable working environment tofacilitate work by listening to employees with disabilities.
●Provided internships and engaged in recruitment activities forindividuals with intellectual disabilities.
●Started staged introduction of work-from-home system.
●Improved system and carried out trials (use of satellite ofﬁces,
ﬂextime, etc.) as a company-wide project for reforming work
styles.

Theme Environmental considerations●There were 34 participants, including top
management staff, in emergency response training.
(Head Ofﬁce: 26, Aoyama: 5, Fukusaki Factory: 3)●Finished outside renewal audit of Fukusaki Factory
occupational health and safety management system"OHSAS 18001" (November 2017).
●Number of occupational accidents at Fukusaki
Factory in FY2017: 3●Number of occupational accidents: 0●Percentage of employees who took health checks in
FY2017: 96.6%●Percentage taking stress checks: 100%

●Percentage taking health checks: 100%

●Percentage of employees who took stress checks in
FY2017: 73.8%●Provided diversity education for new managers (60minutes). (Number of participants: 15)(In theprevious year, 133 managers underwent manager
training.)●Universal Manners test (Level 3) was newly acquiredby 54 employees in Osaka, and 55 employees inTokyo. This cer tiﬁcation is schedul ed to beincorporated into new employee training in FY2018.
●Annual overtime hours per person for Mandomalone in FY2017
・Regular employees excluding managers:
135 hours, 40 minutes (86.6% of previous year)
・All employees including contract employees:
90 hours, 53 minutes (86.1% of previous year)●Failed to achieve statutory employment rate fordisabled persons with ﬁgure of 1.93% in FY2017.

●Exceed statutory employment rate fordisabled persons every year.
(Example: Higher than the statutory
minimum employment rate of 2.0% in
FY2016)●Number of employees quitting work forchildcare: 0 every year
●Number of employees quitting work for
elderly care: 0 every year
●Rate of obtaining make-up holidays:
100%● Co n s u m p t i o n r a t e o f y e a r l y p a i dholidays: 70% or higher●Overtime: Average of less than 5 hours
per month per person●Pe rce n t a ge u s in g in -h o u s e sys t e mfor diverse work styles such as
work-from-home and ﬂexible working
hours: 50% or higher●Set goals as Three-Year Middle-Range Planning for Mandom inJapan.

・Use of biomass material in all laminated packaging
・Switch to FSC-certiﬁed paper for all paper containers andpackaging (over 50%)
●Switched the scrubbing agent in Gatsby facial cleanser made inIndonesia for overseas markets from plastic microbeads tobiodegradable raw materials.

●Promote efforts to disseminate and broaden knowledge ofoccupational health and safety activities at all bases.
●Create 36 agreements in accordance with the amended Labor
Standards Act (scheduled to take effect on April 1, 2019), andinform/educate all employees.

●Promote a healthy work-life balance and positive action
・Formulate plans to reform work styles.
・Bolster and promote use of system to eliminate employees quitting
work for childcare.
・Bolster and promote use of system to eliminate employees quitting
work for elderly care.
・Advance efforts to give more opportunities to women.
●Promote Decent Work・Provide education to develop managers who can effectively utilize
subordinates.
・Re-examine career course design.
●Promote diversity and inclusion
・ Provide diversity training to the top management and division
manager class.
・Make efforts to promote employment of the disabled.
・ Bolster system for giving more opportunities to employees withforeign nationality.
・Provide education to prevent violation of human rights and all typesof harassment.

●Review environmental-friendliness standards and formulate
long-term vision.

（MP-12: FY2017-2019)・Switch to FSC-certiﬁed paper for all cardboard used in products●Promote taking health checks, mainly for preventive purposes, andcontinue to carry out stress checks and provide education on mental
health.

●Finished switch to alternate raw materials for
Gatsby facial scrub made in Indonesia for overseas
markets, and started shipment of the new product.
(Products for the Japanese market were switched toalternate raw materials in FY2016.)●Promote development of environmentally friendly products (4R).
(Under review)●Switch to plant-derived plastic materials.
●Switch to mechanically recycled PET materials.
●Expand scope of switch to FSC-certiﬁed paper (including package
inserts and backing paper, etc.) and consider response for ﬁrms thathave not acquired distribution management certiﬁcation (CoC
certiﬁcation).

Mandom KohDoh Report 201817

●Mandom Group's CSR Material Issues (Ver. 2)
ISO 26000
Core
Subjects

Mandom Group's CSR Material Issues (Ver. 2)
No.

Course of action for CSR material issue

Related SDGs themes(SDGs: Sustainable Development Goals)

Main speciﬁc activities in FY2017

Theme Promoting measures toward

a carbon-free society

7

The
Environment

8

Promoting measures to create a carbon-freesociety based on the Paris Agreement, andefforts to reduce greenhouse gas emissions at
all sites

Theme Protecting biodiversity
Grasp the impact on biodiversity of eachproduct throughout its life cycle and carry out
measures to protect biodiversity●Promoted adoption of power reduction equipment (e.g.,switching to LED lighting, changing transformers).

Overall assessment(including some of the most recent activities)●Total energy input in FY2017: 454,043 GJ (change
from previous year 94.7%)
Domestic sites: 127,628 GJ (change from previous
year 99.4%)
Overseas sites: 326,415 GJ (change from previous
year 92.9%)●Total greenhouse gas (CO2) emissions in FY2017(Scope 1 + 2): 30,701 t (change from previous year 94.0%)
Domestic sites: 6,216 t (change from previous year 98.1%)
Overseas sites: 24,486 t (change from previous year 93.0%)●Set goal of switching to RSPO-certiﬁed oil (Book & Claimsystem) for all glycerine supplied to the Fukusaki Factory as
Three-Year Middle-Range Planning for Mandom in Japan.
●Started phased switching from three FSC-compliant supplierﬁrms, starting with deliveries in February 2018.
●Promoted shift to paperless operations as part of reforming
work styles.

●Joined RSPO (associate member) and ﬁnishedprocedures for credit purchasing.
●Promoted paperless operations.
Total number of copies made by the MandomGroup in Japan: 18.8% reduction from previous year

Setting of long-term goals●Reduce total CO2 emissions for domestic
business by 6.5% or more relative toFY2013 levels by 2027.
(Goal setting for overseas sites is underreview)

recycling-oriented society

Achieve and maintain zero emissions by fully
recycling industrial waste●Investigated and selected contractor capable of recycling
industrial wastes for landﬁll disposal (continuing).

●Industrial waste recycling rates
Fukusaki Factory: 100%, Head Ofﬁce: 100%

Achieve the following by 2027.
●Swit ch all palm oil used in our raw
materials to certiﬁed palm oil.
●Use certiﬁed paper for all paper containers
and packaging.

Fair Operating
Practices10

Draft Supplier CSR Guidelines and gain thecooperation of suppliers to build and operatea CSR procurement system(Based on the speciﬁc topics within three core
subjects̶ human rights, labor practices andthe environment)

・Ver. 1 (September 2016): 78/78 companies
・Ver. 2 (November 2017): 20/21 companies●Calculate Scope 3 CO2 emissions.
●Formulate and promote long-term vision goals at overseas production
bases (Indonesia, China).

●Use RSPO-certiﬁed oil for all of the most numerous palm oil-derived
raw materials by 2020 (Book & Claim system).
●Use FSC-certiﬁed paper for all cardboard by 2020.
●Continue promoting switch to paperless operations.

●Continue conﬁrming that zero emissions are maintained at industrial
waste disposal contractors.

●Expand scope to include secondary/tertiary and overseas suppliers,
etc.

●Responses to Guidelines and Self-Assessment●Issued Mandom Group Supplier CSR Guidelines (Ver. 2). Sent
CRS Procurement Self-Assessment Tool Set prepared by GCNJ
to suppliers connected with sales promotion.

●Examine adoption of renewable energy.

●Reduce amount of content loss (manufacturing sites).
●Continuously achieve zero emissions.

Theme Building and implementing

CSR procurement system●Revise company-wide CO2 emissions reduction goal in light of theinternational situation and government policy, such as the Paris
Agreement and the 2 C target.

●Continue and expand energy conservation activities.

Theme Promoting a

9

Policy for the future and KohDoh plan

●Revise Mandom Group procurement policy, and explain/instill to
suppliers.

(Under review)●Continue checking response situation for Supplier CSR Guidelines
and Self-Assessment.

●Deferred revision of Mandom Group procurement
policy to FY2018.

●Examine evaluation methods for strengthening monitoring
capabilities.

Theme Taking responsibility for

quality and the health andsafety of consumers

11

ConsumerIssues

Effective administration and continuous
improvement of a quality management systemin every phase of our business activities̶
planning, design and development,
procurement, production, shipping and sales

Theme Creating new sharedvalues with consumers

12

Build a sys tem o f communication thatenables the use of feedback from a wide
range of consumers; build a product planningsystem that takes into considerationuser-friendliness and safety

Theme Detecting and contributing

to new social paradigms

13

Community
Involvement
andDevelopment

Look into KohDoh that can promotethorough in-company understanding of andability to contribute to internationalframeworks such as the UN Global Compact's
10 Principles and the Sustainable
Development Goals (SDGs)

Theme Co-creating value with society

14

Build co-creative relationships with researchorganizations, NGOs, NPOs and others toachieve sustainable social development andbegin taking measures(with Japanese Society for Alternatives toAnimal Experiments; Graduate School of
Pharmaceutical Sciences, Osaka University,etc.)

18 M a n d o m K o h D o h R e p o r t 2 0 1 8●Published full lists of ingredients on the product information
page of our website.
●Considered revision of Mandom Group quality assurance
policy and review of quality assurance system.

●Improved speciﬁcations and changed button design due tocustomer feedback that it is difﬁcult to remove and attach thecover of LUCIDO Hair Color One Push Type.
●Considered adding a caution label to make clear that blade is
not replaceable, as a response to the misunderstanding that
the GB Body Hair Trimmer can be disassembled and its blade
replaced (scheduled to be ﬁnished in summer 2018).

●Carried out seminars and dialogues on universal design (May2017).
●Cooperated with speeches and subcommittees in Osakaﬁeldwork of second year students at Kansai University SeniorHigh School (June 2017).
●Cooperated with SGH Fall Holiday Business/University Tourand Training (November 2017) and research presentation
meeting on "Investigations" (February 2018) of Osaka
Prefectural Senri Senior High School.
●Carried out dialogue and voluntary seminar "Business andHuman Rights" (October 2017).

●Continued efforts in the Joint Research Program with the
Graduate School of Pharmaceutical Sciences at Osaka
University.
●Continued call for proposals for Mandom International
Research Grants on Alternatives to Animal Experiments.
(Decided on research themes for 11th grant: May 8, 2018,
News Release)●Started publishing full lists of ingredients on our
website in April 2017. Continuing to add andupdate the list when new products go on sale.
●Deferred revision of quality assurance policy to
FY2018.

●Although improvements were made in products andservices based on feedback from customers, these
did not go as far as creating new shared value with
consumers.

●Take up the challenge of zero quality
complaints.

●Actively participate in UN Global Compact (Network Japan) andefforts of other groups outside the company.
●Carry out seminars and dialogues relating
to social and environmental issues at least
twice a year.

●Received Distinguished Service Award at the 30th
Annual Meeting of the Japanese Society for
Alternatives to Animal Experiments. (November 2017)● Co n t i n u e s e m i n a r s a n d d i a l o g u e s r e l a t i n g t o s o c i a l a n denvironmental issues.
●Review and implement in-house education programs.
●Strengthen support for international reporting guidelines such as GRI,
and bolster and continue strengthening communication system.

●See the following section of the website for previous
results of the Joint Research Program with the
Graduate School of Pharmaceutical Sciences at
Osaka University.
Community Involvement and Development > Joint
Research Program with the Graduate School of
Pharmaceutical Sciences at Osaka University●Continuously improve and strengthen the quality assurance cycle forpreventing product recall (strengthen checking function in PDCA).

●Promote the use of universal design for containers, explanatorylabeling, and other elements, so all consumers can safely andsecurely use products.

(Under review)●There were 32 participants in the universal design
seminar. Eight selected employees and 7 observers
participated in the dialogue.
●Due to the dialogue and voluntar y seminar"Business and Human Rights," understanding was
deepened regarding the signiﬁcance andimportance of up-to-date information andinitiatives, together with members involved in CSR
procurement.

●Revise Mandom Group quality assurance policy.

●Continue efforts with the Graduate School of Pharmaceutical Sciencesat Osaka University.

­●Continue efforts with the Japanese Society for Alternatives to Animal
Experiments.
●Pursue new co-creative relationships through efforts to address Issue
No. 13.

Mandom KohDoh Report 201819

Vo l u n t a r y S e m i n a r

KohDohFeatureBusiness and Human Rights
What it takes to evolve into a human-oriented company ofgreat value to society■About the Voluntary Seminar
A talk titled Business and Human Rights was given by invited

Lecturer: Yoko Doi
Fundraising Dept. AMNESTY INTERNATIONAL JAPANs p e a ke r Yo ko D o i f r o m i n t e r n a t i o n a l l y - a c t i v e A m n e s t y

After graduating from university, Doi wentInternational Japan, the non-proﬁt human rights organization, toto work for an organization afﬁliated witht h e M i n i s t r y o f Ec o n o m y , Tr a d e a n d

approximately 120 employees at the head ofﬁce.

Industry, which promoted technology

Up to this point, discrimination and harassment in the workplacetransfers from Japan to Thailand. She was inhas been central to our in-house training and compliance

On October 3 (Tue.), 2017, a voluntary seminar and dialogue on business and human rights were held at the MandomGroup's head ofﬁce in Osaka with invited outside experts on global human rights and corporate initiatives.

charge of study tours of trainee groups fromeducation, but these are only subsections of human rights issues.

Thailand to visit Japanese companies.
During her employment, she joined the

In June 2011, the United Nations endorsed the Guiding Principles
on Business and Human Rights as the ﬁrst global standard on
business practices that relate to human rights. Going forward,transnational corporations will be increasingly scrutinized on a
range of fronts for how they deal with issues linked to businessand human rights. In the United States, the California
Transparency in Supply Chains Act was enacted in 2012, and in
the UK, the Modern Slavery Act went into effect in March 2015.
The latter requires that corporations doing business in the United

Ship for Southeast Asian and Japanese
Youth Program (SSEAYP), an international exchange programorganized by the Cabinet Ofﬁce of Japan. Later, she worked in
the CSR department of an electronics manufacturer. Doi took up
h e r c u r r e n t p o s i t i o n i n 2 0 1 4 . S h e p r ov i d e s s u p p o r t t ocorporations for developing human rights policy and carrying
out human rights due diligence, and is involved in providing
e-Learning on the topic of Business and Human Rights, among
other duties.

Kingdom post on their website their human rights policy, alongwith a declaration by its top executives. It also requires disclosuresof forced labor or child labor in regions that supply palm oil, a rawof human rights measures being taken at all stages of businessmaterial deeply connected to our products, and paper (forest(including throughout the supply chain), along with annual

resources) used in product packaging or distribution material, as

updates on the progress of those efforts. Other countries arewell as cases in which land belonging to locals has been deprived

starting to adopt similar regulations, and pioneering transnationalof its rights.

corporations are examining their work environments and whether

Amnesty's Yoko Doi spoke about these human rights issues in theor not human rights infringements are occurring at the plants,

context of basic frameworks and domestic and international

The event addressed the following CSR Material Issues of the Mandom Group, along with international standards of conduct for a

farms, or production sites of their overseas subcontractors intrends, providing recent examples of human rights violations.

transnational corporation, and efforts that we can undertake both in Japan and in other countries to achieve international sustainability,

Southeast Asia and elsewhere from which raw materials are

Ordinarily, her talks contain subject matter directed at managers

primarily using the framework outlined below.

procured. The ﬁrms are then publicly disclosing the results, theirworking in the areas of CSR and compliance, but having shared

policy, and efforts they are making to redress or remedy humanwith her in advance the details of our business activities and therights violations.

status of our CSR measures, she arranged a voluntary seminar on

In April 2017, the International Organization for Standardization

Business and Human Rights, her ﬁrst on the topic. Moreover, due(ISO) announced ISO 20400, a new international standard on

to the voluntary seminar being open for employees from all

sustainable procurement (also called CSR procurement or

departments to attend, including new employees and contract

responsible procurement). The new standard includes human

employees, and since a dialogue was to be held after the voluntaryrights and environmental considerations. There is also theseminar with select participants, the talk was limited to two hours.

Consumer Goods Forum, the largest organization that brings

Ms. Doi gave clear explanations in the following areas for all to

together manufacturers of food, cosmetics, and daily consumer

understand.

Mandom Group's CSR Material Issues (Ver. 2)【Issue No. 02】 Promoting corporate philosophy/culture and compliance【Issue No. 03】 Continuous investment in education on human rights【Issue No. 10】 Building and implementing CSR procurement system【Issue No. 13】 Detecting and contributing to new social paradigms【Issue No. 14】 Co-creating value with society

10 Principles of the UN Global Compact (Areas: Human rights/Labour)【Principle 1】 Businesses should support and respect the protection ofinternationally proclaimed human rights【Principle 2】 Businesses should make sure that they are not complicit in humanrights abuses【Principle 3】 Businesses should uphold the freedom of association and theeffective recognition of the right to collective bargaining【Principle 4】 Businesses should uphold the elimination of all forms of forced andcompulsory labour【Principle 5】 Businesses should uphold the effective abolition of child labour

Sustainable Development Goals (SDGs)
【Goal
【Goal
【Goal
【Goal
【Goal

goods with retailers globally, as well as other NGOs and researchorganizations working internationally to raise awareness of thenecessity of human rights efforts that reach all the way up the
supply chain.
The areas in which the Mandom Group does business are not

Theme: Considering Human Rights in Business
1. Amnesty International's activities and Business andHuman Rights

excluded from this global social trend. Action is both expected

2. International human rights standards and corporate
responsibility for Business and Human Rights

and demanded of global corporations to remedy human rights

3. Tackling human rights issues in Japanese companies

infringements in the supply chain (such as measures to avoid

4. The necessity for corporations to take action onhuman rights

human rights violations, as well as effective bans and redress
systems). In our areas of business, such issues have been reported

8 】 Decent work and economic growth
1 0 】 Reduced inequalities
1 2 】 Responsible consumption and production
1 6 】 Peace, justice and strong institutions
1 7 】 Partnerships for the goals

Corporate Governance Code
【General Principle 2】 Appropriate cooperation with stakeholders other than shareholders
Reference: Mandom website CSR Information > CSR Material Issues Connection to SDGs
Reference: The Ten Principles of the UN Global Compact via Global Compact Network
Reference: United Nations Information Centre > What Are the Sustainable Development Goals (SDGs)?
Reference: Japan Exchange Group > Japan's Corporate Governance Code

20 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201821

Dialogue■Dialogue
After the voluntary seminar, Amnestyʼs Yoko Doi was joined by
Minako Suzuki, former manager of the CSR Planning Ofﬁce at

Guest: Minako Suzuki
Former manager, CSR Planning Ofﬁce, Corporate Social Responsibility
Department, SUMITOMO RIKO Company Limited

After working for a time as a magazine

Sumitomo Riko Company Limited. Together they led a dialogue

e d i t o r , S u z u k i re ce i ve d a n M B A f ro m

for about two hours on the theme, Business and Human Rights:

Alliance Manchester Business School (The

What it takes to evolve into a human-oriented company of great

University of Manchester, UK). She joined avalue to society.

major accounting ﬁrm and provided

Ms. Doi from Amnesty began by explaining the content of an

consulting on internal audits andi n t e r n a t i o n a l l y d i s c l o s e d h u m a n r i g h t s re p o r t f ro m o n e

CSR/sustainability for a wide range ofcompanies. In 2013, she joined Sumitomo

pioneering transnational corporation created on the basis of the
U N ' s G u i d i n g Pr i n c i p l e s o n B u s i n e s s a n d Hu m a n R i g h t sReporting Framework. She started with this to teach the basics ofRiko, when its name was still Tokai Rubber
Industries, to work in CSR promotion. She has been in her
current position since January 2017. In November 2016, she

human rights in business efforts demanded by the global

spoke at a session at the 5th UN Forum on Business and Humancommunity, such as CSR procurement, social responsibility

Rights held in Geneva, Switzerland, being the ﬁrst representative

audits, and human rights due diligence.
Ms. Doi compared the content of the report to the information
disclosed by the Mandom Group̶our principles, policies, andof a Japanese ﬁrm to do so, speaking about her company's
human rights efforts in the supply chain. Since FY2017 she has
also been working for the UN Global Compact Network Japan aspart of their expansion committee.

speciﬁc initiatives̶pointing out what we were doing, what wewere not, and what actions we should take going forward,
discussing these things with the participants.

community." She also shared how Sumitomo Riko, which

During the dialogue, Ms. Doi gave us this advice: "It is importantprimarily manufactures automotive parts (anti-vibration rubber

to proactively disclose information. Gather information widely

products, hoses, etc.), is currently investigating risks and making

outside the company, quickly perceive social issues, andimprovements in the supply chain for natural rubber, used as a

respond. This process is also linked to corporate competitiveness.

raw material.

It is often difﬁcult to gather information in the area of humanrights and to turn it into data. That is where you can utilize
NGOs."
Ms. Suzuki told us this: "In Japan, a policy is often thought of as
something that is merely written and framed on the wall. What itshould be is a standard by which action is taken throughout thecompany, serving as judgment criteria in each workplace. As apolicy that holds divisions together, it is necessary to devise
principles that can be acted upon in the workplace and to reviset h e m i n a ccord a n ce w ith th e n or ms of th e in te r n a t i onal

■To Establish and Strengthen a Broad,

opinions of outside experts, researchers, and organizations to

Co-Creative Relationship with Society

establish and strengthen a broad, co-creative relationship with

Human rights efforts in business involve monitoring humanWe plan to carry out our social responsibility as a corporate

rights at every step, including the corporate supply chain,c i t i z e n t h o ro u g h l y , b u i l d i n g a s t ro n g fo u n d a t i o n i n o u r

ensuring that no infringements are occurring. Furthermore,

relationships with a diverse range of stakeholders and outsidewhile cooperating broadly with society, efforts must involve

experts, so we ask for your understanding and cooperation.

working to improve a fair and sustainable business model, andWe wish to extend our heartfelt thanks to Ms. Doi and Ms.

continuous redressing of human rights abuses. Recently,

Suzuki.

society.

companies have been changing the way they perceive humanrights efforts in business. Rather than seeing measures as a way
to eliminate negative impact on business activities, they areseeing such efforts as an opportunity for innovation and the
d e v e l o p m e n t o f n e w b u s i n e s s e s i n t e r m s o f f a i r t ra d e ,cause-related marketing, social enterprise, and inclusive
business.
Corporate Social Responsibility (CSR) is an approach that meetsthe expectations and demands of society across a broad
spectrum of social issues. The call for social responsibility is sure
to apply to an expanding range of areas in the future, andcompanies will need to respond to new issues as they emerge. In
order to respond appropriately to such situations, rather thanmaking judgments based solely on internal information, views
and values, it will be necessary to work with and seek the

Pa rticipa nts of the dia logue

Observers (Ma ndom )●Yoko Doi ‑ Amnesty International Japan●Masayoshi Momota ‑ Director● Minako Suzuki ‑ Former manager, CSR Planning Ofﬁce,●Makiko Tokuno ‑ Manager, Internal Audit Div.

Corporate Social Responsibility Department,
Sumitomo Riko Company Limited●Gengo Kubo ‑ Internal Audit Div.
●Tadahiko Hirata ‑ Purchasing Div.
●Yuko Shiomi ‑ Purchasing Div.
●Keiji Kasahara ‑ Purchasing Div.
●Masato Kishimoto ‑ Technical Development Center●Gaku Okuda ‑ Manager, Communication Strategy Div.
●Takeshi Masuki ‑ Marketing Div. 2●Tsukasa Nishiyama ‑ CSR Promotion Div. (Moderator)

22 M a n d o m K o h D o h R e p o r t 2 0 1 8●Tokuto Muraji ‑ General Manager, Purchasing Div.
●Takuma Kiuchi ‑ Manager, Purchasing Div.
●Naoya Koizumi ‑ Manager, Purchasing Div.
●Takashi Maekawa ‑ General Manager,
CSR Promotion Div.

●Masashi Toyonaga ‑ CSR Promotion Div.
●Jun Takakura ‑ CSR Promotion Div.
●Nobue Kaneko ‑ CSR Promotion Div.
*Departments, etc., and managerial titles are correct as of date of writing

Mandom KohDoh Report 201823

Comments

Outside Expert Comments
Yoko Doi

Former manager, CSR Planning Ofﬁce,
Corporate Social Responsibility
Department, SUMITOMO RIKO
Company Limited

The Mandom Group's concept of a"human-oriented" company overlaps withhuman rights in business̶an approach

Business and human rights initiatives aret h a t fo c u s e s o n p e o p l e i n b u s i n e s s

still relatively unfamiliar to people inactivities. It seems, therefore, that humanJapan, but efforts are steadily progressing

rights are to be placed at the heart of thein the international community.

group's business operations.

November 2017, I again attended theProtecting human rights is a basic premise upon which sustainability isannual UN Forum on Business and Human Rights in Geneva. In thisbuilt in this world, and society will increasingly demand that

forum, various practices to which many Japanese companies have yet tocorporations carry out due diligence on human rights, and have

give much consideration, for example cases covered by the humansystems in place that assure that human rights are respected.

rights report we discussed in our dialogue, are presented as a common

Lateral connections that extend across a company's divisions arepractice. Initially, participants in the forum came mainly from thee s s e n t i a l fo r h u m a n r i g h t s e f fo r t s i n b u s i n e s s . Acco rd i n g t ogovernment and NGO sectors, but in recent years participants frominternational human rights standards, including the UN's Guiding

companies have increased considerably, demonstrating that companies

Principles on Business and Human Rights, companies are required toare beginning to pay attention to business and human rights.

respect human rights throughout the value chain, meaning their

Prior to our dialogue, I read Mandom's KohDoh Report 2016 and The

responsibilities are extensive. At Mandom, cross-divisional CSR

Indonesia Plant Fire and Our Response report. These reports created a

activities are already being carried out, and the voluntary seminar andstrong impression regarding Mandom's efforts toward human rights in

dialogue taught me that employees are proactive in theirbusiness. I doubt there are many other Japanese companies that would

understanding of CSR issues and that there is good communication

disclose their response to such an accident as clearly as Mandom has. I

between divisions. I believe that the foundation already exists forparticipated in this dialogue with that recognition, and here too I

amplifying this approach to spread respect for human rights

observed an earnest attitude among Mandom's employees that madegroup-wide, a principle that is stated in the Mandom Group Code ofme realize a foundation has been laid for such efforts by the corporate

Conduct.

culture.

Supply chain human rights are listed as a CSR material issue in the

Sumitomo Riko has only just begun its own business and human rights

Mandom Group's value chain. I look forward to seeing Mandom

efforts. Although we work in different industries, I believe that humanprioritize human rights issues and carry out responsible procurement

rights are an issue we share in common. As Japanese companies, let's

and business in high-risk areas where human rights violations arework to promote these efforts together.

likely to occur̶such as areas where raw materials are produced andMasato Kishimoto

I learned a great deal and hope that the

Human rights is a topic that has been getting

company provides more such opportunities formore newspaper and media coverage of late. To

study. The issue of human rights had almost

be honest, I could not relate to it and found thenever come up before in the Purchasing

topic difﬁcult and complicated. But through my

Purchasing Div.

Minako Suzuki

AMNESTY INTERNATIONAL JAPANTadahiko Hirata

Division, but now I feel an urgency to set up ourparticipation in this voluntary seminar andown procurement standards based on international rules (humandialogue, I was able to gain a deeper understanding of the Ruggie

rights standards). These standards must also hold up to outsideprinciples, the lagging response of Japanese companies, and thescrutiny, so we need to work with outside stakeholders to create them.

necessity to take action on human rights. I also feel that as a

Such efforts will require a stronger relationship than ever with our raw"human-oriented" company that supports the 10 principles of the UN

material suppliers. I also feel that we need to further raise awarenessGlobal Compact, it is necessary for Mandom to quickly set out a policy

inside the company, starting with management, and proceed withand share that with the world.

strong motivation.

It has long been known that a company is only as good as its people.
Where there are people, there are human rights, and I plan toinvestigate the supply chain situation in our business dealings, andexplain our stance and our actions regarding human rights issues toour stakeholders.

Gengo Kubo

Communication Strategy Div.,GB Marketing Headquarters

This was a good opportunity to be reminded of
the rapid change in the business environment

Before, I had felt that this topic was rather

and to recognize that not addressing humanunrelated to my everyday business, but as I

rights issues can lead to risks. This voluntary

became more familiar with the issues, I realized

seminar was quite meaningful not only for a

how little I had really known and been aware ofsegment of our employees but for the company as a whole to deepen

previously. I also realized that each year, society is taking an

its understanding and get all of its employees moving in the same

increasingly keen interest in corporate actions, requiring proper action

direction.

on our part. I came to realize that doing business internationally means

The examples shared of other companies were very informative. I

that we must adopt this kind of global perspective. In addition, thewould like to see Mandom shift away from conservative actions witheducation provided by this voluntary seminar and dialogue was only torisk avoidance as the primary objective, to more Mandom-like positivea certain number of participants; we need for all of our employees toactions that can really help people, particularly in Asia.

share the same awareness, so that they may think and act together. It is

Marketing Div. 2

company's recognition of and response to upstream human rights

Gaku Okuda

Internal Audit Div.

Takeshi Masuki

processed. I also expect to see information disclosure related to theTechnical Development Center

issues that are often difﬁcult to see downstream in the supply chain.

Up to this point, I had felt that business andI believe it is the role of NGOs like Amnesty International to point out

human rights had little to do with me. I thought

things that companies cannot easily see, such as what negative impacts

the issue was the responsibility of transnational

their business may be having on people involved in it. I hope thatcompanies much larger than ours. But after thisgoing to take a considerable amount of time for these ideas to beshared with and adopted by everyone, so I will start by sharing what I
learned within my own department.

voluntary seminar and dialogue I came to realize

Mandom will continue having dialogues with such NGOs in the future.

that Mandom must also take action on this issue. Mandom products are
made in Japan, Indonesia, and China, and are distributed worldwide,

Employee Comments
Yuko Shiomi
Purchasing Div.

but I can't say if there are or aren't any problems involving humanrights somewhere along the line across the range of raw materials we

Keiji Kasahara
Purchasing Div.

In the day-to-day operations of the Purchasing

I worked on designing new products after ﬁrst

Division, we try to ensure that there are no CSR

joining Mandom, and now I work in purchasing,nonconformities in the supply chain based on

so I'm aware of quality issues and the 3Rs

the Mandom Group's Procurement Guidelines.

( Re d u ce , Re u s e , Re c yc l e ) , w h i c h i nvo l ve

There was a clear focus on human rights in this voluntary seminar, andconsideration for the environment. But with regard to human rights, I

a lot of real examples were presented. I now better understand the risks

only came into contact with direct customers in Japan, so human rights

and structural issues faced by companies.

violations appeared irrelevant. However, considering how raw materials

Through the dialogue, I was introduced to a human rights report of aare procured globally these days, I feel that we really need topioneering company in an easy-to-understand way. I learned how toinvestigate the conditions where raw materials are produced, and makesee human rights risks in corporate activities together with thesure that human rights are being protected, not merely worrying about

identiﬁed issues, giving me a more concrete idea on how respect for

quality and environmental issues. As the person responsible for thehuman rights can ﬁt into my own work.

procurement of raw materials, I think it is paramount to stay on top of
quality, environment, and human rights issues, and I will continue todo so in my day-to-day activities.

use. The only thing I can say is that if we want to grow globally in the
future, we need to do business in a way that does not cause any
problems with human rights. Looking ahead, I will consider what I can
do about this in my own area of work.

Looking Back on the Voluntary Seminar and Dialogue
The seminar reconﬁrmed that taking action on human rights problems

chain, but there are a wide range of other actions regarding humanhidden in the supply chain that supports our lives and businessrights that are also expected and demanded of corporations. These

activities is not only the duty of a transnational company but is also

include ridding the workplace of harassment and discrimination,indispensable for the healthy growth of the Mandom Group's business.

e l i m i n a t i n g u n f a i r t r e a t m e n t a n d i m p r ov i n g t h e wo r k p l a c e

As the voluntary seminar was voluntary, some early concerns wereenvironment, and paying careful attention to people working in allraised about low participation numbers, but a preliminary survey

areas, be it in the supply of products and services, or in publicity andindicated there would be more applicants than anticipated, which

advertising.

showed a high interest in human rights. Also, even with the demands ofWith a renewed understanding of human rights, we can better sort out

regular work duties, select employees actively participated in thethe human rights issues and risks in our midst, and we can continue todialogue, and it turned out to be a fruitful experience. The day also

take action on human rights in business to evolve into a truly

brought up future issues for thoughtful action, including the"human-oriented" company as the Mandom Group aspires to be, andestablishment and implementation of a CSR procurement system.

offer great value to society.

The focus of this seminar was on human rights issues in the supply

24 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201825

■ Human Rights Initiatives in the Supply Chain

Human Rights

We have been promoting inter-departmental CSR activities since setting up a CSR Promotion Committee in 2015.
The building and implementing of a CSR procurement system is a CSR Material Issue, and we have set up a CSR Procurement

We support and respect the protection of human rights as declared by the international community andwill do our best to continuously monitor actions and educate people at every stage of our businessactivities to avoid complicity in any human rights violations.

Basic
PolicySubcommittee made up of members of relevant departments within the company. We are working to develop a CSR procurement
system that takes into account issues in the supply chain such as human rights, labor practices, the environment, and fair businesspractices, while enlisting the cooperation of suppliers.
In November 2017, we issued the Mandom Group Supplier CSR Guidelines (Ver. 2), asked all of our suppliers to develop an

Long-Term Goals● (Under review)

Priority Initiatives●Conduct in-house human rights education aimed at training employees
to act in a way beﬁtting a corporation engaged in global business anddesigned to build an inclusive society■ Promoting Human Rights Education
At Mandom, we disseminate the following information through our Mandom Group Code of Conduct (2018 revised version), andpromote KohDoh to ensure workplaces are safe, comfortable, and rewarding places to work. We also work hard to promote humanrights awareness through ongoing employee education.

Excerpt from the Mandom Group Code of Conduct (2018 revised version)understanding of these guidelines, and started monitoring using the
CSR Procurement Self-Assessment Tool Set recommended by the

Mandom Ofﬁcial Website

Global Compact Network Japan. For details, please see the Mandom

CSR Information

Group Supplier CSR Guidelines (Ver. 2), P.43.

●Mandom Group CSR Promotion System●Fair Operating Practices: Building andimplementing a CSR procurement system■ Realizing a Society Enabling Participation by
Diverse Human Resources
To foster a culture which values diversity and difference at Mandom, we not only utilize female employees, but also exploit a varietyof highly individual, diverse capabilities, and embrace employees with foreign nationality. As part of this effort, we established a
Diversity Promotion Ofﬁce in April 2015. The issues of human rights and labor practices are closely related. We are working todevelop an organizational system that embodies diversity and inclusion in order to retain human resources with diverse attributesand value systems, and enable them to reach their full potential.

Respect for Human Rights, Ban on Discriminatory Treatment
1. We shall respect the basic human rights of everybody.
2. Under no circumstance shall we discriminate against anybody for their nationality, race, ethnicity, religion,color of skin, age, sex, gender identity, sexual orientation, health condition, physical disability or employment■ Continuous investment in education on human rights

status. Should we detect any discrimination, we shall not turn a blind eye.

We continue to provide human rights education to employees with the aim of fostering human resources suited to a

3. We shall not discriminate against anybody or anything on the grounds of preconception or prejudice.
4. We shall not force anybody to follow our own personal beliefs or preferences.

Ban on Child Labor and Forced Labor
1. We shall refrain absolutely from any use of child labor, the employment of children who are under theminimum working age.

2. We shall refrain absolutely from any use of forced labor, the illegal extraction of labor by means of physical or
psychological constraint.

3. We shall comply with treaties and laws that prohibit child labor and forced labor.

Development of Working Conditions
1. We shall create working conditions which are conducive to work, taking into account health and safety.
2. We shall produce ways of working which develop individual capability and respect diversity, personality andindividuality so that we can enhance the power of individual members to the strength of the entire team.

3. P l a c i n g t o p p r i o r i t y o n h u m a n l i f e , w e s h a l l c o m p l y w i t h l a w s a n d r u l e s c o n c e r n i n g w o r k i n g
conditions/industrial health and safety.

4. We shall positively implement measures such as creating a safety-ﬁrst environment and ensuring reasonable
working hours.

5. We shall actively participate in efforts to maintain and promote health.
6. If any accidents or other problems relating to our product occur, we shall promptly respond to such a situation.

Ban on Harassment

company engaged in global business and helping to build an inclusive society.
In particular, respect for human rights and understanding ofdiversity̶as expressed in our company name, which blends
the words “human and freedom ,”̶are indispensable values
for the Mandom Group, which is engaged in business in many
countries and regions in the world.
In FY2017, we enlisted the cooperation of Ms. Doi fromAmnesty International Japan, and held a voluntary seminar on" B u s i n e s s a n d Hu m a n R i g h t s . " A b o u t 1 2 0 h e a d o f ﬁ c eemployees participated. For details, please see the KohDoh
Feature in this report (P.20‒25).

■ Understanding and Paying Respect to the Culture andCustoms of People in Different Countries
We carry out business with respect for the history, culture,
customs, and ways of thinking of the people in different
countries and regions.
Our wholly owned subsidiary, PT Mandom Indonesia Tbk is
based in a country where about 90% of the population is

1. We shall speak and act with consideration from other people's point of view.
2. We shall not engage in sexual harassment (any sexual acts that go against somebody elseʼs will).
3. We shall not engage in power harassment (any harassment using some advantage of business position in andMuslim. To show respect for the religious customs of Muslim

4. We shall not engage in maternity harassment (any unfair treatment for pregnancy or childbirth).
5. We shall not engage in other harassment such as social harassment (infringements of privacy or nuisances

Also, in deference to the victims of the July 10, 2015 ﬁre at theout of the ofﬁce).

involving social networks) and alcohol harassment (for example, forcing of participation in drinking parties,
forcing of drinking down a jug of beer in one go).

6. Should we detect any harassment, we shall not turn a blind eye.

26 M a n d o m K o h D o h R e p o r t 2 0 1 8

workers, we have built a place of worship on company grounds
and run operations with as much consideration as possible forprayer times throughout the day.
plant in Indonesia, and the families of those who were injuredor who lost their lives, we have engaged in follow-up activities
in a way that is respectful of local customs, religious beliefs, andculture.
100-day memorial for victims of the factory ﬁre accident in Indonesia(October 19, 2015)

Mandom KohDoh Report 201827

■ Cultivating Human Resources

Labor Practices
Basic
Policy■ Mandom Group HR VISION2027

We consider our employees corporate assets that are vital to our business, and strive continuously tocreate safe, clean workplaces that give employees the freedom to express themselves.

Long-Term Goals●Number of occupational accidents: 0●Percentage taking health checks: 100%

Priority Initiatives●Number of employees quitting work for elderly care: 0 every
year●Percentage taking stress checks: 100%●Rate of obtaining make-up holidays: 100%

●Exceed statutory employment rate for disabled
persons every year.
(Example: Higher than the statutory minimum
employment rate of 2.0% in FY2016)●Overtime: Average of less than 5 hours per month perperson●Number of employees quitting work forchildcare: 0 every year

●Consumption rate of yearly paid holidays: 70% or higher●Percentage using in-house system for diverse work styles
such as work-from-home and ﬂexible working hours: 50% or
higher●Elucidate the cause of the ﬁre at the plant inIndonesia, prevent any recurrence, and provide
relief to the victims and bereaved families●Build and continuously improve a labor systemwith the aim of achieving Decent Work practices
and ideal work-life balance, securing diverse
human resources, and providing fair and impartial
evaluations■ Ensuring Diversity / Diversity & Inclusion

The Company considers all its employees as Human Assets. The aim of VISION2027 is, through daily thoughtful action, to motivate
them, and encourage their active engagement.
To realize VISION2027, employees must take responsibility as Human Assets to provide support for the Company and society. The
Company, in turn, shall seek to develop their capabilities as Human Assets and provide this diverse talent pool with opportunities for
motivation and active engagement. The HR Division shall redesign and develop systems and structures that allow both parties torealize these ideals and provide Dedication to Service (Oyakudachi).

Main Efforts in FY2017

New Employee
Training

New Manager
Training

potential.

ManagerTraining

The ﬁve Mandom Principles announced in May 2017 are a code of conduct that is followed by all Mandom personnel at all times andCompany-Wide
Education on
Mandom Codeof Conduct

In April 2016, a Japanese law took effect, which obliges large companies and local and central governments to set numerical targets
for hiring and promoting women. Mandom understands that promotion of women is an important theme that draws expectations
and demands from a broad range of players in the society. Accordingly, this theme has been reﬂected in one of the CSR MaterialIssues for the Mandom Group - "Achieving employee satisfaction (ES) and diversity." In line with the objectives and purposes of thelaw, Mandom will develop and execute a phased action plan to help realize a society whereConﬁdential
Information
Management
Education

women are promoted and encouraged to exercise their individuality and unleash their fullpotential. We will also disclose our actions and keep the information up to date through theofﬁcial website of Ministry of Health, Labour and Welfare below.

External Site
Ministry of Health, Labour and Welfare Ofﬁcial Website

Training conducted in-house for employees new tomanagerial positions. New managers learn what mindset
they need, the role of managers, and about such topics ascoaching, mental health, and company regulations.

Conducted in-house for employees in management, andg r o u p l e a d e r s . T h e t ra i n i n g h e l p s e m p l oye e s t ounderstand company regulations and rules necessary fordiversity and management, and strengthens skills forinteraction, facilitation, and communication.

Group Training
in Health,
Safety andEnvironmental
Protection at
Fukusaki
Factory

Career Training(for employees
in their 30s, 40s
and 50s)

Number of participants in FY2017: 89 (Nov-Mar)

include "Active Employee Engagement" and "Human Assets;" every day we are engaged in thoughtful action in this area.

■ Promoting Women's Participation

First three weeks for new hires. Then two days a year.
Number of new graduates in FY2017: 25 (Oct)
Number of second year employees in FY2017: 22 (Feb)
Number of third year employees in FY2017: N/AOnce a year 1 day
Number of participants in FY2017: 15 (Sep)

In April 2015, Mandom established a Diversity Promotion Ofﬁce and we are trying to build an organizational system that embodies
diversity and inclusion in order to retain workers of diverse attributes and value systems, and enable them to reach their fullTraining for junior personnel with less than 3 years'
experience on the job to gain and verify skills and acquire
the mindset they need as working individuals, with theaim of developing into self-reliant employees.

Correspondence
Education

Ed u c a t i o n f o r a l l e m p l o y e e s t o g a i n a n d v e r i f y
understanding of the Mandom Group's Code of Conduct.
Conducted by division with testing.
Education is also promoted using the monthly in-houseemail newsletter.

Education is provided to gain and verify understanding of
the Act on the Protection of Personal Information andrelated laws and Mandom's regulations with regard to the
management of personal information and conﬁdential
information. Conducted by division with testing.

Forum 8(cross-industry
exchange)

Once a year approx. 2 hrs.
Target: All employees
To support personal development for Group employees
in Japan and Japanese employees on overseas
assignment, half the cost or the entire cost of course fees
are subsidized.

One day each, twice a year
Target: All employees at Fukusaki Factory
Most recently: Nov. 2017, April 2018
Participants at different phases of life look back on theircareer, build a future vision of their career, and generatem o t i va t i o n . Fo r p e o p l e i n t h e i r 3 0 s t h e f o c u s i sself-understanding; for people in their 40s it is career
design; for people in their 50s it is "second life."
For each age category once a year 2 days
FY2017, only for employees in their 50s
Number of participants: 25 (Jan)For applicants, the system subsidizes the costs of taking
the TOEIC test, offers in-house language classes led byoutside instructors after the end of work, subsidizes
language study costs, etc.
Twice a year by application
Target: All employees

Once a year approx. 2 hrs. (one email newsletter/month)Target: All employees

Twice a year by application
Target: All employees●Mandom page for general employer action plan basedon the Act on Promotion of Women's Participation andAdvancement in the Workplace ( Japanese only)

Language Study
Support System

Twice a year (one day each time), all employees at the
Fukusaki Factory undergo training to deepen theirunderstanding of occupational health and safety, reducing
environmental impact, quality, and relevant rules andregulations. Trafﬁc safety education is also incorporated withthe cooperation of the Trafﬁc Department of the Fukusaki
Police to help prevent accidents among employees who
commute to work by car.

This internally organized cross-industry exchange workshop
brings together attendees and secretariats from eightcompanies with ofﬁces in the Tokyo and Kansai regions.
Top- and mid-level managers working at the vanguard ofbusiness give lectures, present case studies or their own
company's research or the research of other companies toexpand knowledge and elevate business skills.
Once a year: in-house recruitment (8 times total)
Number of participants in FY2017: 6

Study Abroad
SystemSelected employees will be sent to study on company
orders to acquire qualiﬁcations and gain globally
applicable management skills and cutting-edge knowledge
as well as gain an understanding of diverse perspectives.
On occasion, number of participants in FY2017: 3■ Promoting Hiring of People with Disabilities■ Deﬁned Contribution Pension System

We aim to build an organization that encourages diversity and inclusion. As part of this, we are creating workplace environments that

To support the lives of employees after retirement, the Mandom Group has adopted a deﬁned contribution pension system sinceallow us to hire more people with disabilities and facilitate their participation.
At our head ofﬁce we have set up an accessible restroom on the ground ﬂoor, provided handicapped parking spaces, and made theofﬁce hallways wide enough for wheelchairs and other mobility equipment, among our many efforts to ensure a "barrier-free"
workplace. At the Fukusaki Factory in 2014 we renovated the production building, and set up
accessible and multi- purpose restrooms, along with an accessible entrance and othermeasures.
Our initiatives go beyond simply providing support in terms of implementing physicalaccessibility measures. In order to foster a mindset and workplace culture where disabled
employees can work with a sense of satisfaction together with diverse human resources, weenlist the cooperation of the Japan Universal Manners Association (Mirairo Inc.) and carryout training for universal manners certiﬁcation.

Mandom Ofﬁcial Website
CSR Information●Mandom Key Data on Personnel and Labor

November 2003.
In 1985, we introduced a qualiﬁed retirement pension system, but due to reform of the public pension system, we revised ourretirement allowance system to ensure income from retirement until age 65 (the age when eligibility to receive the national pension
begins), to compress and stabilize retirement beneﬁt obligations, and to meet the demands of increasing mobility and diversity
amongst employees.
We currently make use of two types of corporate pension systems: a deﬁned beneﬁt plan (DB) and a deﬁned contribution plan (DC).
Employees can join these plans voluntarily, and intent to continue is reconﬁrmed once a year. If an employee has not joined either
or both plans, then a pre-paid retirement allowance is paid as an addition to the biannual bonus. Also, due to the amendment of theDeﬁned Contribution Pension Act in January 2017, it became possible for employees who have not joined a corporate deﬁned
contribution plan to join a personal deﬁned contribution plan.
For our employees, we hold periodic study sessions to promote understanding of the system and asset management. We also provide
support so that they can check their balance and asset statusthrough web services, and carry out other tasks such as
checking the performance of and making changes toinvestment products.

28 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom Ofﬁcial Website
News Release●November 4, 2003 News Release "Deﬁned contribution
pension system adopted in November" ( Japanese only)

Mandom KohDoh Report 201829

Labor Practices■ Employee Satisfaction (ES), Decent Work and Work-Life Balance

Overview of Childcare/Elderly Care Support System■ Aiming to Achieve Decent Work and Work-Life Balance●Chart of childcare support programs

At Mandom we aim to achieve Decent Work practices, encourage proper health management by employees, and promote work-lifebalance, having in place the following systems and measures.

Employee
Awareness
SurveysS u r ve ys o f re g u l a r e m p l oye e s a re co n d u c t e dbasically once every three years as a means ofgathering information to ascertain issues in theculture of each division and to make improvements.
After the survey, the results are examined from every
angle at workshops held by the Personnel Division(for the assistant manager level and higher). Efforts
are made to spread awareness of the issues and theoverall results are conveyed to relevant employees
through face-to-face conversations conducted bydivision heads.
Regular employees surveyed basically once every
three years.
Target: All employees

StressChecksIn accordance with our "Stress Check System Based on
the Amended Industrial Safety and Health Act" whichcame into effect on December 1, 2015, we have
expanded the scope of stress checks to all employees incollaboration with an EAP organization. Individuals are
informed of the results and anonymous statistics arecompiled and analyzed by division and department.

Health Checkand PhysicalExamination
Subsidy
SystemChildcare/
Elderly
Care
Support
SystemUse ofIndustrial
PhysicianA support system is in place to enable employees
who would otherwise be constrained by childcare
or elderly care to continue in their jobs.
A consultation desk was set up in-house to improve
support for employees with regard to balancing
work and elderly care.
See FY2017 Data on Personnel and Labor (P.33)

Flexible
Working
Hours

Work-FromHome
SystemPrograms for women and men

During
6 weeks
pregnancy before
birth

Birth

8 weeks
1 year andafter
1 year 6 months 2 years 3 years
birth
old
old
old
old

Reemployment
SystemFor full-time regular employees involved in homecaregiving, a ﬂextime system (with core working
hours) is offered, and for employees in management
positions involved in home caregiving, a ﬂextime
system (without core working hours) is available.
In order for each and every one of our diverse rangeof employees to be able to work comfortably, and tocreate a meaningful working environment in which
they can maximize their potential, since April 2017
we have implemented a work-from-home system.
To begin with, those with certain restrictions on theirplace of work and working time, such as employees
raising children or caregiving, are able to take up to 5days per month from half-day increments.

A retiree reemployment system was introduced in
FY2006, and is now being updated to comply withchanges in the law made in 2013.
See FY2017 Data on Personnel and Labor (P.33)

Volunteer
Leave
SystemVolunteers are solicited to participate in JICA's Japan
Overseas Cooperation Volunteers through theprivate-sector partnership volunteer program.
Employees who go on a mission through the program
are supported with special leave during that period.
In-house solicitation once/year, FY2017 number ofvolunteers: 0(FY2012: 1, FY2013: 1)

FY2017 Occupational Health and Safety Committee
held 12 times■ Support for Balancing Work and Home Duties Such as Child/Elderly Care
We have established various systems to enable work-life balance that allows employees to work while raising children and caring for

2nd
grade

3rd
grade

4th
grade

5th
grade

Junior high school
6th
grade

1st
year

〜

Childcare work
program(shorter hours)
Child nursing
care leave

Child has not yet
entered school

Spouse maternity
leaveWork-from-home

When spousegives birth

Since 2009, we have been encouraging three-way meetings between pregnant employees, their supervisors, and the personnel

for ﬁve extra days off per year. Starting in 2012, we instituted a system of ﬂexible working hours plus a system that allows the use ofpooled, invalidated paid leave for elderly-care leave.
For information on general employer action plan based on the Act on Advancement of Measures to Support Raising Next-Generation
Children, please see the following website operated by the Ministry of Health, Labourand Welfare.

Mandom Ofﬁcial Website

External Site

CSR Information

Work-Life Balance Support Forum●Mandom Key Data on Personnel and Labor●Mandom page for general employer action plan basedon the Act on Advancement of Measures to Support Raising
Next-Generation Children ( Japanese only)

5 days of special leave (paid)

Up to 5 times
per month

Duringpregnancy

Exemption from overtime work, work on holidays, and late night work

Until child reaches
3 years old

Overtime program

Limitations on irregular work (exemption from overtime)

Until child enterselementary school*Contract employees(1) Limitations on late night work
(2) Limitations on overtime work exceeding
24 hours per month or 150 hours per year
Until child ﬁnishes
3rd grade ofelementary school*Regular employees only

(1) Limitations on late night work
(2) Limitations on overtime work
exceeding 24 hours per monthor 150 hours per year

Congratulatory
payment
for birth
Congratulatory
payment for entering
kindergarten/school
Support forbabysitter
utilization●Chart of elderly care support programs
Program

Program use

365 days

2 years

3 years〜

Necessary period

Short-term elderly
care leave

5 days are provided per person requiring care
(10 days for 2 or more people)
Can be taken in half-day units (paid)

Elderly care leave

Upper limit of 365 days for regular employees, divided into
multiple times (number of calendar days, not workdays)
Contract employees can take up to 93 days

department to remove anxiety about returning to work after the birth of a child.
With regard to support for caregiving, we have a care leave/work arrangement system plus an elderly-care leave system that allows

5 days are provided per person per year
(10 days for 2 or more people)
Can be taken in half-day units (paid)*Regular employees only

elderly parents, as well as managing change at different stages in their lives.

30 M a n d o m K o h D o h R e p o r t 2 0 1 8

Elementary school
1st
grade

〜

Until child reaches Can be extended to 1 year and 6 months, or re-extended to 2 years old
1 year oldChildcare leave

Number of employees in FY2017: 17

Number of employees examined in FY2017: 1,048(Medical examination rate: 96.6%)
An industrial physician makes the rounds at theh e a d o f ﬁ c e a n d Fu k u s a k i F a c t o r y , j o i n s t h e
O c c u p a t i o n a l He a l t h a n d S a f e t y Co m m i t t e e
m e e t i n g s h e l d o n ce a m o n t h t o i m p rove t h eworkplace and provide health guidance.

ProgramMen

Maternity leave

Once a year (September)
Target: All employees
In FY2017, 821 employees had their stress levels
checked (73.8% of all employees).
Pe r i o d i c h e a l t h c h e c k s a re co n d u c t e d fo r a l lemployees. To maintain health and detect illnessesa t a n e a r l y s t a ge , p hys i c a l e x a m i n a t i o n s a rerecommended for employees and their spouses over
the age of 35, with subsidies provided.

Women

Use of pooled
yearly leave
Elderly care work
program(shorter hours)

Can be taken for 3 years, divided into multiple times

Overtime program(1) Limitations on irregular work (exemption from overtime)(2) Limitations on late night work
(3) Limitations on overtime work exceeding
24 hours per month or 150 hours per year

Flextime*Regular employees only

Work-from-home*Regular employees only

Up to 5 times per month

Mandom KohDoh Report 201831

Labor Practices<HR/Labor Data（ FY 2 0 1 5 ̶ 2 0 1 7 ）>■ Occupational Health and Safety■

Creating a Healthy and Safe Workplace Environment at Our Factory

Full-time
employees

and safety management systems, and we are working hard to create a healthy and safe workplace environment.
(OHSAS: Occupation Health & Safety Assessment Series)
The OHSAS 18001 international standard aims to proactively prevent

Fixed-term
contracts

labor accidents, mitigate disasters and eliminate health hazard risks byclarifying the occupational health and safety policies of organizations,and conducting PDCA (Plan-Do-Check-Action) management using an

FY 2017

Male

429

442

444

Female

108

116

130

Total

537

558

574

Male

38

41

45

Female

368

370

372

Total

406

411

417

MandomCorp.
Average age

Otherdomestic

MandomCorp.

Other domestic"established evaluation system."
Going forward we will continue working hard to ensure that operations

Full-time
employees

at Mandom's Fukusaki Factory take into account consumers, society, theenvironment, and employees. This will be achieved by striving forcontinuous operation and synergistic effects, and implementing three

Fixed-term
contracts

management systems: an occupational health and safety management
system; an environmental management system (ISO 14001
management together with reduction in environmental risk and

FY 2016

Mandom Corp.

Mandom's Fukusaki Factory has acquired OHSAS 18001 certiﬁcation, a widely used international standard for occupational healthinternational standard) which aims to simultaneously achieve

FY 2015

the Mandom Quality Management System for raising the quality of thecompany, products, and services, and achieving true customer
satisfaction.

Full-time
employees

External Site
Ofﬁcial Website, Japan Management Association
Quality Assurance Registration Center●BS OHSAS 18001,"What is the Occupational Health and Safety
Management System (OHSMS)?" (Japanese Only)

30

29

28

Female

5

4

5

Total

35

33

33

Male

5

6

7

Female

19

24

23

Total

24

30

30

Average yearsof service

Other
domestic

New
graduateIndonesia

Group training at the Fukusaki Factory on occupational healthand safety and environmental protection

contribution to the environment based on the idea of sustainability; andMale

Number of
employees

Fixed-term
contracts

Male

623

616

598

Female

1,066

1,054

1,055

Total

1,689

1,670

1,653

Male

256

274

322

Female

3,241

3,193

3,189

Total

3,497

3,467

3,511

Male

122

114

121

Female

318

295

333

Total

440

409

454

Recruitment(domestic
group total)

Midcareer

Fixedterm

Other overseas■

Mental Health Measures

Full-time
employees

Since FY2011 we have utilized the Employee Assistance Program (EAP) specialist HOKENDOHJINSHA Inc. to provide a toll-free

Male

11

7

8

Female8810

employees taking leave to cover how employees are treated when they are on leave and after they return to the workplace. In these

Total

19

15

18

and other ways we are strengthening our mental health measures. Since FY2012 we have been asking all employees to take a

Mandom Group total

support hotline for employees and their families that allows individuals to speak with an outside counselor about their troubles.

Fixed-term
contracts

We also bought group long-term disability income indemnity (GLTD) insurance, and in May 2011 set up regulations pertaining todiagnostic test for stress and following up with private consultations if necessary.
Full-time
employees■ Mand om Safe Driving Courses

Fixed-term
contracts

Within the Mandom Group in Japan, about 500 vehicles are on the roads per day acrossthe country, including both company vehicles and vehicles used for commuting to work.
educational activities with cooperation by experts on road trafﬁc safety to prevent roadFull-time
employees

accidents.
In FY2017, safe driving courses taught by outside instructors were held in May andOctober for sales staff working at our head ofﬁce building, drivers, and others who wanted
to participate and participants were reminded of their responsibility and the importance

MandomCorp.

Safe driving course at the head ofﬁce

a safe-driving mindset.
Number ofmanagement
staff andmale/female
percentage ofmanagement
staff■ Safety Measures at Head Ofﬁce Building
Mandom is engaged in various initiatives to help prevent casualties from natural disasters.

1,201

1,191

Female

1,497

1,469

1,523

Total

2,701

2,670

2,714

Male

310

328

382

Female

3,636

3,595

3,594

Total

3,946

3,923

3,976

Male

1,514

1,529

1,573

Female

5,133

5,064

5,117

Total

6,647

6,593

6,690

Male
Female
Total
Male

Other
domestic

FemaleTotal
Male

Every year, ﬁreﬁghters from Osaka's Chuo Fire Station visit the head ofﬁce building toIndonesia

conduct a variety of drills to prepare Mandom's employees for a potential disaster such as
an earthquake or ﬁre, covering topics such as alerting others when a ﬁre is discovered,

FemaleTotal

initial efforts to put out a ﬁre, using a ﬁre extinguisher, evacuation, and rescue. We arealso engaged in a basic course in life-saving and provide emergency skills training.

Lecture on emergency life-saving techniques

32 M a n d o m K o h D o h R e p o r t 2 0 1 8

1,204Grand total

We set up a Vehicle Safety Measures Committee to carry out ongoing, in-houseof driving as a representative of the company. We will continue to thoroughly implement

Male

88

96

（93.6％） （95.0％）

6

5

102

（94.4％）

6（6.4％）（5.0％）（5.6％）

94

101

108

7

6

7

（87.5％） （85.7％） （100.0％）（12.5％） （14.3％）

1

1（00.0％）

8

7

7

50

52

11

11

61

63

（82.0％） （82.5％）（18.0％） （17.5％）

052（82.5％）

11

Job turnoverNote : Full-time employees only.

Rate of employment of
1.70％
1.66％
1.93％
people with disabilities
Note : Figures refer to Mandom Corp. employees at the end of each FY.
Rate calculated according to the legal employment rate calculation method in Japan.

FY 2016

FY 2017

Male

41.6

42.0

42.0

Female

37.6

37.1

37.0

Total

41.0

41.0

41.0

Male

44.6

45.1

45.8

Female

47.5

43.1

42.2

Total

44.1

45.0

45.3

Male

17.4

18.0

18.0

Female

13.5

13.0

12.1

Total

17.0

17.0

16.1

Male

15.3

17.1

17.9

Female

17.0

12.1

15.1

Total

16.0

16.6

17.6

Male

15

14

14

Female

5

8

11

Total

20

22

25

Male

2

10

4

Female

2

5

6

Total

4

15

10

Male

20

9

14

Female

80

52

65

Total

100

61

79

Male

4

4

7

Female

5

4

2

Total

9

8

9

Does not include retirees, individuals promoted to directorships and transfers within the group.

Retirees andemployees
rehired after
retirement

Number ofusers of child/elderly caresystemRetirees
Employees
rehiredafter
retirement

Male

10

6

2

Female

0

2

0

Total

10

8

2

Male

8

5

2

Female

0

2

0

Total

8

7

2

8

17

17

8

6

11

2

3

0

2

3

2

21

18

20

Employees taking
childcare leave
Employees using
childcare work program
Employees taking
carer's leave
Employees using
carer work program
Employees taking
short-term nursing care leave

Note: Figures refer to recipients at the start of leave period. Work programs include nursing care flexi-work programs.

Annual overtime
working hours
per person andcompared to theprevious year

199 hours 156 hours 135 hours
52 minutes 16 minutes 40 minutes

MandomCorp.

（116.2％） （78.2％）

Number ofoccupational
accidents
requiring time
off from work

Number ofoccupational
accidents not
requiring time
off from work

（86.6％）

43 hours 107 hours 58 hours
58 minutes 05 minutes 40 minutes

Otherdomestic（178.5％） （243.6％） （54.2％）

Rate of lost-worktime
Rate of lost-worktime injuries
injuries and injury
severity rate at the
Injury severity rate
Fukusaki Factory（17.4％）

63

Domestic
group
total

FY 2015

1.47％

0.00％

1.36％

0.00％

0.00％

0.05％

Domestic total (Fukusaki Factory）

1

0

1

Overseas total

69

31

18

Indonesia Factory

64

29

16

RIDA Factory

5

2

2

Domestic total (Fukusaki Factory）

4

1

2

Overseas total

22

13

22

Indonesia Factory

21

13

22

RIDA Factory

1

0

0

Mandom KohDoh Report 201833

Labor Practices■ Internal Communications■

The Environment

Creating a Comfortable Workplace Environment Geared for Individuality and Easy for Employees to Use

At Mandom, we are creating a comfortable ofﬁce environment that facilitates work

We consider the impact that our business activities have on the environment and strive continuously to
reduce that impact at every stage from the development of products and services to procurement,
production, transportation, sales, and after-use disposal, recycling, etc.

Basic
Policyby establishing concepts based on the function and role of each department, suchas "an ofﬁce that can cultivate employees' creative sensibilities" or "an ofﬁce with adiverse and global image."Long-Term Goals

Priority Initiatives●Reduce total CO2 emissions for domestic business by 6.5% or more
relative to FY2013 levels by 2027

●Continuously improve the eco-friendliness of products by building a management system forevaluating environmentally friendly processes and their results in products and services●Switch all palm oil used in our raw materials to certiﬁed palm oil by
2027●Promoting measures to create a carbon-free society based on the Paris Agreement, and efforts
to reduce greenhouse gas emissions at all sites●Use certiﬁed paper for all paper containers and packaging by 2027

●Grasp the impact on biodiversity of each product throughout its life cycle and carry out
measures to protect biodiversity

Also, in 2014 we renovated the employee cafeteria at the head ofﬁce with new
tables and chairs, layout, tableware, and menu, so the area can also be utilized as acafe or meeting space. Incidentally, the employee cafeteria conducts regularsurveys and takes employee requests into consideration when providing andimproving services such as special menu items and seasonal drinks.
In 2017 we improved the garden on the 3rd ﬂoor of our head ofﬁce, renovating it as●Continuously achieve zero emissions

a space called M-circle. This space has a warmth and atmosphere different from an●Achieve and maintain zero emissions by fully recycling industrial waste

ordinary ofﬁce space.

Aoyama Marketing Ofﬁce■ Environmental Philosophy and Promotion System
It is our sincere hope to instill OYAKUDACHI, a contribution towards a comfortable life, for our consumers, our community, and thepreservation of the global environment, through the actions of our business. We have always been environmentally conscious indaily operations at Mandom, and it came into fruition in August 1999, in the form of the establishment of the Mandom
Environmental Philosophy and Fundamental Environmental Policy. Also, our Fukusaki Factory set its "Environmental Policy" as
shown below in October 1999, which was revised on May 1, 2006. It was certiﬁed to ISO 14001 in November 2000.
In May 2016, we revised our Environmental Philosophy to strengthen efforts with respect to environmental protection throughout
the value chain, corporate response to social demands, and systematic performance improvements. We also set environmental

Ofﬁce on 7th ﬂoor of head ofﬁce

policies and are carrying out environmental activities for three priority areas̶products, biodiversity conservation, and the Fukusaki
Factory.

Environmental Philosophy
We seek to accurately grasp the effects on the environment in our value chain and work with society to move ahead
with systematic environmental conservation.
M-circle on 3rd ﬂoor of head ofﬁce■

Employee cafeteria at head ofﬁce

Employee Social Gatherings

Eve r y ye a r we o f fe r " m u t u a l a i d a s s o c i a t i o n "(employee training) trips that are designed torelieve the fatigue and stress of daily work while
deepening friendships among employees. The travelis voluntary and employees can select from various
plans, offering both domestic and international
destinations.

■ Publishing of Weekly In-House Newsletter MP News
Mandom has been publishing its weekly in-house newsletter MP News every
week since 1982. As of the end of March 2018, 1,678 issues have been publishedover a period of 35 years.
The newsletterʼs content covers a wide range of topics, from the monthly
morning assembly speeches at the head ofﬁce to reports on various events,
general information required for business and social activities, and reports on
employee volunteer activities. The newsletter is a valuable communication tool
for sharing information and for weekly enjoyment.

Environmental Policies●Product Environmental Policy
We consider environmental friendliness to be an important aspect of product value. To help create a moresustainable society and build product value we strive to combine ecological and economic value in our products.

●Biodiversity Conservation Policy
We recognize how much we rely on and receive from the abundance of nature and many living things, so we seek toaccurately grasp the effects on biodiversity in our value chain and to lessen and prevent such impact.

●Fukusaki Factory Environmental Policy
We seek to accurately grasp the effects on the environment of the production of cosmetics and quasi-drug products; tohelp create a more sustainable society we will carry out environmental activities aimed at improving global
environmental conservation and relations with the local community.

1. We seek to accurately grasp the effects of our factory operations on the environment, and set, implement, and regularly
review environmental targets within our technical and economic capabilities in the effort to continually improve ourenvironmental conservation.

2. In our factory operations we aim to reduce environmental load and help create a more sustainable society throughactivities that focus on the following areas:a. Saving energy and reducing greenhouse gas (CO2) emissions
b. Working to achieve zero landﬁll disposal ("Zero Waste Emissions")c. Reducing the volume of industrial waste
d. Conserving local environments by preventing wastewater risks

3. We strive to comply with environmental regulations, uphold agreements with the community and stakeholders, andprevent pollution.

4. We strive to make every one of our employees aware of their role in following this environmental policy in their daily
actions.

This environmental policy is open to anyone who needs this information inside and outside our group.

34 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 2018

35

The Environment■ Environmental Considerations in Products and Services■ Environmental Promotion Systemmeasures based on the Environmental Philosophy and Environmental Policy.

■ Policy on Plastic Microbeads

The Fukusaki Factory became ISO 14001-certiﬁed in November 2000, and in Mandom's ofﬁces (head ofﬁce building, Tokyo

In recent years the issue of plastics released into the oceans and their impact on ecosystems as they move through the food chain

Mandom considers environmental conservation to be a key issue in our business activities, and we carry out environmental

Nihonbashi Building, sales sites and so on) we have set up environmental management systems based on the ISO standard. We also
promote environmental action based on environmental targets using a Plan-Do-Check-Act (PDCA) cycle.

has come under scrutiny. In the United States a law was passed in December 2015 to phase in the ban of Plastic Microbeads inpersonal care cleansing products.
In light of this situation, the Mandom Group has set a policy to stop using Plastic Microbeads in its facial cleansing products by theEnvironmental Promotion System

end of 2017, replacing Plastic Microbeads using a formulation that does not cause such concerns.
In August 2016, Mandom introduced an updated version of the Gatsby facial scrub available in Japan, now with an environmentally

Management Council
Management
Directive

Approval of New Topics
and Targets

Environmental Management Officer(Executive Officer in Charge of
CSR Promotion Division)

Directions

Proposal of New Topics
and Targets

friendly biodegradable scrub. Also, in ﬁscal 2017 we completed the switch to alternative raw materials in Gatsby facial scrubManagement
Directive

PDCA Report from Chairperson

Environmental Promotion Committee
Mission :Summary and review of matters to be reported to the
management Council (once every six months in general)

Chairperson : Environmental Management Officer(Executive Officer in Charge of CSR Promotion Division)
Participation : Heads of concerned divisions

CSR Promotion Division

Secretariat :Secretariat : CSR Promotion Division

Head Office / Sales Sites

Fukusaki Site

Head Office Building

Fukusaki Factory

Other Office

Production Engineering Div.

Sales Sites
Mandom Group Companies(Domestic)

Technical Development Center
Aerosol Products
Development Div.

Overseas production bases■ Protecting Biodiversity
In April 2016, we established a policy for protection of biodiversity, and incorporated it into our Environmental Policies (see P.35).
At the CSR Promotion Committee meeting in February 2017, we established the following long-term targets as Mandom Group CSR
Material Issues (Ver. 2).

CSR Promotion DivisionInternal Environmental
Audit, etc.

Site Activities

manufactured in Indonesia for overseas markets, and started shipments of the new product.

Subcommittee Activities

Secretariat : CSR Promotion Division

1. To switch completely to the use of RSPO-certiﬁed palm oil as a raw material source by 2027
2. To switch completely to the use of FSC-certiﬁed paper for paper containers and packaging by 2027

Fukusaki Site
Head Office / Sales Sites
Procurement of
Sustainable Palm Oil(RSPO: Roundtable on Sustainable Palm Oil)External Site

External Site

RSPO Ofﬁcial Website

FSC●About RSPO●FSC Ofﬁcial Website

Procurement of
Sustainable Cardboard

These efforts will not only protect both the environment and biodiversity; they will help to actively build and strengthen cooperative

Promotion of 4Rs* in
Products

will lead to our building and implementing a CSR procurement system that also considers human rights and labor issues.

CSR Procurement

Entire Organization

relationships with related suppliers and experts, NGOs and NPOs, and people in various communities. At the same time, the efforts■ Procurement of Sustainable Palm Oil
To move toward procurement of sustainable palm oil in light of impacts on the environment, we joined the Roundtable on
Sustainable Palm Oil (RSPO) in March 2018 as an initiative for FY2017. With an eye toward future long-term targets, we havedeveloped a plan to purchase credits via the RSPO supply chain certiﬁcation model (Book & Claim system) for our purchased■ Three-Year Activity Topics and Targets by Subcommittees and Sites
To promote environmental action, we carry out activities at each site, and activities by subcommittees.
In FY2018, we will begin efforts to calculate Scope 3 supply chain emissions.

amount of glycerin̶the raw material derived from palm oil that is used in the greatest volume at our Fukusaki Factory.

■ Procurement of Sustainable Paper Container and Packaging Materials
As a FY2017 initiative relating to the procurement of sustainable paper container and packaging materials, we began phased2017 Subcommittees

Three-Year Activities and Targets (FY2017‒FY2019)

Head Ofﬁce / Sales Sites●Draft and implement a CO2 emissions reduction and energy savings plan to achieve
long-term targets●Continued recycling of industrial waste (zero emissions) and improvement of recycling rate

Procurement of
Sustainable Palm Oil●Shift to RSPO-certiﬁed oil (Book & Claim (B&C)) for all glycerin purchased by the
Fukusaki Factory

Procurement of
Sustainable Cardboard●Shift to FSC-certiﬁed paper for all cardboard used in product distribution(non-binding target)

Promotion of 4Rs* in
Products●Use of biomass material in all laminated packaging●Shift to FSC-certiﬁed paper for paper containers and packaging (target: over 50%)

CSR Procurement●Continuous review of Mandom Group Supplier CSR Guidelines●Strengthen supply chain monitoring function and expand scope

Fukusaki Siteswitching to FSC-certiﬁed cardboard at the Fukusaki Factory, starting from new deliveries in February 2018, with a focus on
cardboard used to transport products manufactured by Mandom.

*Promotion of the 4Rs: Reduce, Reuse, Recycle, and Renewable (use of renewable resources and raw materials)

36 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 2018

37

The Environment■ Promoting Measures Toward a Carbon-Free Society■ Promoting a Recycling-Oriented Society■ Factory Systems■ Efﬁcient Water Use

At the Fukusaki Factory, the power consumption data taken from the power

At the Fukusaki Factory, we are working to reduce water use by regularly calling upon each department to save water, and reviewing

monitoring system is shared at a monthly supervisors' meeting and used in themethods of cleaning production equipment, piping and other facilities. Also, at the head ofﬁce building we use water-saving

various sections of the factory to develop energy-saving measures. A switch was

equipment that controls water ﬂow and low-ﬂush toilets to reduce water use.

made to thermal energy for nighttime power for the air-conditioning andWater resource consumption in FY2017 was 83,649 m3, a dramatic year-on-year decrease of 7.3% (a 10.8% reduction in speciﬁc

refrigeration system, and an ice thermal storage system was adopted for the

consumption per unit sales).

d ay t i m e fo r t h e m o s t e f fe c t i ve u s e o f p owe r . We a re a l s o u p g ra d i n g
air-conditioning equipment, and changing lighting to LEDs.
up by roughly 0.1% year-on-year (with a 3.7% decrease in speciﬁc consumption■ Reducing Waste

per unit sales). CO 2 emissions (Scope 1 + 2) were 4,125 tons, down by 2.7%

Since October 2003 at the Fukusaki Factory we have been maintaining a 99% or higher rate of resource recovery from industrial

Power consumption at the Fukusaki Factory in FY2017 was 7.492 million kWh,from the previous year (a 6.3% decrease in speciﬁc emissions per unit sales).

waste to qualify as "zero waste emissions." In FY2017, this was achieved at all Mandom business sites in Japan.
Power monitoring system of the Fukusaki Factory

To encourage waste reduction and recycling at our head ofﬁce building, we conduct annual environmental awareness seminars inJune relating to such topics as environmental problems, and rules for proper waste classiﬁcation and disposal for new employees and■ Ofﬁce Systems

individuals who have transferred to the head ofﬁce building.

Our head ofﬁce building uses demand monitoring to manage electric power*From the FY2017 report, waste calculations include waste from returned products (including air emissions) and sales promotion materials.

Waste emissions including general wastes were 3,433 tons* in FY2017, a year-on-year increase of 0.3%.

consumption in different ways at different times of the day and reduce peak

Waste Recycling Rate (including industrial waste and general waste)

demand-side consumption. Furthermore, we are engaged in an ongoing shift to
LED lighting and high-efﬁciency transformers.
Power consumption in domestic ofﬁces in FY2017 was 3.117 million kWh, for an
increase of 3.1% over the previous year, and CO 2 emissions (Scope 1 + 2)
declined by 0.2% year-on-year to 2,091 tons.

FY2013

FY2014FY2015FY2016FY2017

Fukusaki Factory

99.7％

99.7％

99.8％

99.7％

99.8％

Ofﬁce*

80.5％

76.8％

73.8％

78.3％

78.6％

Domestic total

98.5％

99.0％

99.3％

99.3％

99.4％

*Ofﬁce is the total for the head ofﬁce building and Tokyo Nihonbashi Building

Demand monitoring equipment at the head ofﬁce building■ Product Distribution■ Preventing Pollution
At the Fukusaki Factory, when the boilers operate for an extended time, there are increased emissions of the air contaminants sulfur
oxide (SOx) and nitrogen oxide (NOx). We are therefore taking measures to improve boiler usage efﬁciency, introducing electric

To reduce CO2 emissions in distribution, we have been streamlining operations and pursuing a modal shift from trucks to freighttrains and cargo ships. We started outsourcing operations in October 2004 with the aim of streamlining our distribution operations,using freight trains primarily for transporting products from Himeji to Kyushu, and cargo ships for transporting products fromwater heaters, etc.
In FY2017, emissions of sulfur oxides (SOx) were 21 kg, a 38.2% decrease year-on-year, but emissions of nitrogen oxides (NOx) were
342 kg, a 39.6% increase over the previous year.

Maizuru to Hokkaido.
In truck transportation, we strive to continue achieving as close to a 100% load efﬁciency as possible.
CO2 emissions attributable to distribution in FY2017 were 2,259 tons, a year-on-year increase of 1.3% (with a 4.1% decrease in
speciﬁc emissions per unit sales).

■ Wastewater Efforts
Starting in September 2015, wastewater from the Fukusaki Factory began to be discharged directly into Hyogo Prefecture's Fukusaki
municipal sewage system, in effect relaxing efﬂuent standards, but Mandom has continued to set standards higher than agreed

CO 2 emissions in distribution (Scope 3, part of Category 4)（t-CO2）
4,000

0.048

0.051

0.049

0.049

0.047

1,000
0

0.050
0.045

3,000
2,000

values and treats wastewater accordingly. Also, the results of measuring water quality discharged into the sewage system are(t-CO2/million yen)
0.055

1,962
35
28

2,121
25
27

2,148
26
26

2,229
27
28

2,259
26
29

The total domestic volume of wastewater in FY2017 was 39,904 m 3, a year-on-year decrease of 4.6% (with an 8.2% decrease in
speciﬁc volume per unit sales).

0.040
0.035
0.030

1,898

2,069

2,096

2,174

2,204

2013

2014

2015

2016

2017

Truck

Ship

38 M a n d o m K o h D o h R e p o r t 2 0 1 8reported to the town of Fukusaki once a month.

Rail

0.025
0

Speciﬁc emissions per unit sales

Mandom KohDoh Report 2018

39

The Environment

Overview of Domestic Environmental Load of the Mandom Group(FY2017 results and year-on-year comparisons with previous years)【Factory, Ofﬁce/Lab】［CO2 emissions］
Scope 1

127,628GJ（99.4%)840t-CO（87.5%)
2〈Electricity〉

Scope 2

10,609,000kWh

4,649t-CO2（100.9%)※1［Water efﬂuent］

39,904m³

LPG

1,527m³（82.5%)
18,508m³（102.9%)

SOx〈Kerosene〉

Ofﬁce/Lab

309kl（87.0%)

NOx〈Gasoline〉

IN
PUT

OUT
PUT

［Sulfur oxide］

21kg（61.8%)［Nitrogen oxide］

342kg（139.6%)［Dust］

5kg（125.0%)［Waste material］

3,433（100.3%)
t76,093m³（93.5%)［Industrial water］

7,556m³（85.6%)
91（94.8%)
tIndustrial waste recycle rate 99.4％（98.8％）

Factory

10,066（100.8%)t●Material recycling

4,695（107.2%)t●Chemical recycling

Others※3●Thermal recycling

3,687（102.5%)t●Landﬁll quantity

Products【Distribution/Transport】

33,130GJ

100.0％（99.8％）
100.0％（83.7％）
100.0％（55.4％）
97.9％

Recycling status of industrial waste produced
at the Fukusaki Factory and during distribution［Packaging and container materials］
Materials to which recycling laws apply※2［Energy (trucks, railways, shipping)］●Fukusaki Factory●Head Ofﬁce, Labs●Regional ofﬁces in Japan●Others

Notes: “Others” includes industrial waste resulting fromreturned goods or promotional items.
Percentages in parentheses are recycle rates that
include office and general waste.

Other raw materials in use(Note: figures do not include outsourced processing)

2,201（95.0%)t0t
1,087（109.2%)
t0（0.0%)t【Distribution/Transport】(Scope 3, Category 4)

Distribution
center［CO2 emissions］

2,259t-CO2（101.3%)（101.3%)

Products【Sales activities】※5［Gasoline］

313kl【Sales activities(Scope 1)】
AgentRetail outlet※5［CO2 emissions］

727t-CO2（100.3%)（100.3%)※1 Water supply and water effluent quantities do not include
regional office data (because of difficulty in obtaining suchinformation).
※2 Containers using materials such as glass, paper, plastic, etc.
※3 The figure for container and packaging materials does notinclude distribution materials (because of difficulty incalculating such information).
※4 Waste figures include industrial waste,
as well as returned goods (including atmospheric dispersal)
and promotional items.
※5 Including estimates for field staff, etc.

40 M a n d o m K o h D o h R e p o r t 2 0 1 8

FY2015FY2016FY2017

Total energy input (GJ)

126,979

129,338

127,675

128,377

127,628

Fukusaki Factory

80,70085,07485,17986,776

85,132Ofﬁce

46,27944,26442,496

41,60142,496

3.101

3.106

2.895

2.794

2.673

Breakdown of energy input(GJ) 126,979

129,338

127,675

128,377

127,628

10,056

10,47010,354

10,511

10,609Fukusaki Factory

6,809

7,273

7,281

7,487

7,492

Ofﬁce

3,247

3,198

3,073

3,024

3,117

Per unit of sales

0.246

0.251

0.235

0.229

0.222

20,457

20,17520,92919,83820,035Gas（ m 3）
LP Gas

1,671

1,981

1,988

1,852

1,527

City gas

18,78618,194

18,941

17,986

18,508

Kerosene（kl）

369

368

367

355

309

Gasoline（kl）

377

350

333

323

322

※4

※1
［Water supply］［Raw materials used in products］
PRTR-listed raw materials in use

FY2014

Electric power (thousand kWh)（95.4%)

City Gas

FY2013Per unit of sales（100.0%)〈Gas〉

9kl（81.8%)

Data collection period: April of the year shown to March of the following year
Data gathered from: 1 manufacturing location, 10 non-manufacturing locations, 1 consolidated subsidiary, and 1 non-consolidated subsidiary (all in Japan)
Per unit of sales: Calculated in units of 1 million yen sales【Factory, Ofﬁce/Lab】［Energy input］<Environmental Impact Data for the Mandom Group in Japan>

86,66995,41690,22983,649Fukusaki Factory

87,04076,29285,35880,61973,352

Water supply

63,84363,94474,872

71,78965,796

Industrial water supply

23,197

12,348

10,486

8,830

7,556

12,057

10,377

10,0589,610

10,297Per unit of sales

2.420

2.082

2.163

1.964

1.752

Raw material usage（t）

15,27815,894

17,256

18,055

18,539

9,283

9,490

10,10010,078

10,158Ofﬁce

Raw materials used in products

69

46

102

96

91

Other raw materials

9,214

9,443

9,998

9,982

10,066

Packaging and container materials

5,996

6,404

7,156

7,977

8,382

Materials to which recycling laws apply

3,314

3,563

4,083

4,380

4,695

Other materials*1

2,682

2,842

3,073

3,597

3,687

0.373

0.382

0.391

0.393

0.388

6,650

6,616

6,729

6,334

6,216

Fukusaki Factory

4,284

4,352

4,486

4,239

4,125

Ofﬁce

2,366

2,264

2,242

2,095

2,091

Per unit of sales

0.162

0.159

0.153

0.138

0.130

PRTR

Per unit of sales

CO2 emissions(Scope 1+2)(t-CO2）

Water efﬂuent（ m 3）

47,33645,10948,74041,84539,904

Fukusaki Factory

35,27934,73238,54632,23529,607Ofﬁce

12,057

10,377

10,1949,610

10,297Per unit of sales

1.156

1.083

1.105

0.911

0.836

Waste material（ t）

4,080

3,743

3,649

3,422

3,433

3,984

3,652

3,571

3,337

3,314

96

90

78

85

119

98.5%

99.0%

99.3%

99.3%

99.4%

Sulfur oxide(SOx) emissions(kg)

26

28

25

34

21

Nitrogen oxide(NOx) emissions(kg)

263

210

141

245

342

5

14

3

4

5

Fukusaki Factory, distribution
Ofﬁce*2
Resource recovery rate（%）

Dust emissions（kg）

Products【Customer】

Customer

99,097

Water usage（m 3）［Waste (container andpackaging material afteruse, etc.)］

16,315（105.6%)t［Other waste(product contents, etc.)］

1,310（83.8%)t*1: Does not include materials used in distribution *2: From FY2017, returned products (including air
emissions) and wastes from sales promotion materials are added to waste material emissions

Reference: CO 2 emissions in distribution (upstream) (Scope 3, Category 4 only)
1,962

2,121

2,148

2,229

2,259

by truck

1,898

2,069

2,096

2,174

2,204

by ship

28

27

26

28

29

by railroad

35

25

26

27

26

0.048

0.051

0.049

0.049

0.047

CO 2 emissions（t-CO 2）

Per unit of sales

Ofﬁce (Head Ofﬁce, Tokyo Nihonbashi, Aoyama, business sites)
Fukusaki Factory
Per unit of sales
Resource recovery rate

●Total energy input(GJ/million yen)
4.0

(thousand GJ)
240
3.101

3.106

126,979

2.895

2.794

2.673

129,338

127,675

128,377

127,628

46,27944,26442,496

41,60142,49680,70085,07485,17986,776

85,132

2013

2014

2015

2016

2017

180
120
60
0

3.0
2.0
1.0
0

●Power usage(thousand kWh)
18,000
0.246

0.251

12,000(thousand kWh/million yen)
0.3
0.235

0.229

0.222

10,056

10,47010,354

10,511

10,609

3,247

3,198

3,073

3,024

3,117

6,809

7,273

7,281

7,487

7,492

2013

2014

2015

2016

2017

6,000

0.2

0.1

0

0

●Water usage（thousand m3）
180
2.420
120

99,097
12,05760

0（m3/million yen)
3.0
2.082

2.163

86,66995,416
10,05890,2299,610

10,377

1.964

1.752
83,64910,29787,04076,29285,35880,61973,352

2013

2014

2015

2016

2017

2.0

1.0

0

●CO2 emissions（Scope 1 + 2）
（t-CO2）
7,500

5,000

6,650

6,616

6,729

2,366

2,264

2,242

0.162

0.159

0.153

4,284

4,352

4,486

2013

2014

2015

2,500

0

（t-CO2/million yen）
0.3
6,334
6,216
2,095

2,091

0.2

0.138

0.130

0.1

4,239

4,125

2016

2017

0

●Water efﬂuent（thousand m3）
50
47,33640

12,057（m3/million yen）
4.0

48,74045,10910,194

10,377

41,84539,9049,610

10,297

30

2.0
1.156

1.083

1.105

0.911

0.836

35,27934,73238,54632,23529,607

2013

2014

2015

2016

2017

99.3

99.3

99.4

20
0

3.0

1.0
0

●Waste material
（t）
8,000
99.0

（％）
100

6,000

98.5

4,000

4,080
96

3,743
90

3,649
78

3,422
85

98
3,433
119

3,984

3,652

3,571

3,337

3,314

2013

2014

2015

2016

2017

2,000
0

99

97
0

For detailed information, such as environmental impact data including overseas operations, please see
environment information pages under CSR Information on Mandomʼs official website.
Mandom KohDoh Report 201841

Fair Operating Practices■ About the Mandom Group's Supplier CSR Guidelines ( Ver. 2)
To move toward sustainable procurement, we issued the Mandom Group Supplier CSR Guidelines (Ver. 2) in November 2017, asked
all of our suppliers to develop an understanding of these guidelines, and started monitoring using the CSR Procurement

Basic
PolicyWith the shared goal of sustainable social development, we will build good relationships with our
suppliers and partners and fulﬁll our social responsibilities through our business activities.

Self-Assessment Tool Set recommended by the Global Compact Network Japan.
Going forward, we will secure the understanding and cooperation of all our suppliers̶through steps such as requesting that theseguidelines be shared with secondary, tertiary, and overseas suppliers̶and we will continue discussions, working step-by-step tomake our supply chain more transparent.

Long-Term Goals●(Under review)

Priority Initiatives●Draft Supplier CSR Guidelines and gain the cooperation of suppliers tobuild and operate a CSR procurement system(Based on the speciﬁc topics within three core subjects̶ human rights,
labor practices and the environment)■ Mandom Group Supplier CSR Guidelines (Version 2)
Mandom Group values our suppliers as partners in promoting sustainable development. We extend our support to suppliers thatcomply with the Guidelines as set forth below.

■ Toward Fair and Transparent Transactions
Mandom established the Antimonopoly Act Compliance Program back in July 2004, which was revised in 2010, to establish fair andtransparent business transactions and build stable relationships of trust as a good partner to all with whom we are engaged.
Our legal affairs ofﬁce holds seminars for the sales division and purchasing department based on this program. The purchasing
department also participates in outside seminars related to purchasing and procurement to acquire greater knowledge.
Once a year, Code of Conduct education is carried out at all Japan-based divisions in the Mandom Group at which time various
guidelines on procurement and sales are read together to instill their principles in employees.
Since September 2007 the Mandom Group has been expanding the scope of its Helpline System to include business partners. See
below for more details.
Mandom Ofﬁcial Website
CSR Information●Fair Operating Practices

Corporate Governance

1. Understand and comply with laws and regulations, relevant

voluntary standards and international conventions related tobusiness operations.

2. Develop policies and a code of conduct related to CSR andprovide in-house support and training.

3. Structure an internal control system to conduct compliancemanagement.

4. Establish a business continuity plan.

We have selected "the building and implementing a CSR procurement system" as a CSR material issue and are engaged in drafting
supplier CSR guidelines and gaining the cooperation of suppliers to achieve this goal.
As times change in an age of rapid globalization, social and environmental issues are becoming more varied and complex. We
currently give consideration and take action based on our Procurement Guidelines, but we need to strengthen their implementation,
which includes making ongoing improvements and revisions to prevent new social and environmental issues from arising andthereby avoiding such risks. Another reason for better implementation is to be able to continue responding to expectations anddemands from a broad range of stakeholders.
We strive to achieve fairness and transparency in all transactions and will try to gain the cooperation of our partners as we practice

set goals for continuous improvement.

2. Implement measures to save energy, reduce greenhouse gases,
prevent pollution and conserve biodiversity.

3. Ensure proper management of chemicals and waste disposal.
Fair Operating Practices

1. Ensure fair, transparent and free business transactions andrespect contractual terms.

1. Respect human rights and avoid complicity in any human rights
2. Respect diversity and prohibit discrimination.
3. Respect the lifestyles of indigenous peoples and local

4. Prevent all forms of corruption, including coercion and bribery.
5. Establish a customer inquiries function to receive and deal withviolations.

communities.

4. Eliminate all forms of harassment.

demands of the company or the general public.

complaints and feedback from outside the company.

Quality and Safety

1. Structure a management system that ensures quality and safety

1. Recognize and adopt international rules regarding labor.*■ Building and Implementing a CSR Procurement System

1. Structure a system to promote environmental management and2. Respect property rights and prevent infringement.
3. Eliminate any involvement with groups that make illegal

Human Rights

Labor■ Building and Implementing a CSR Procurement System

The Environment*Including the Universal Declaration of Human Rights, theILO's Core Labor Standards, the ten principles of the UN's
Global Compact, the UN's Guiding Principles for Businessand Human Rights, and the OECD's Guidelines forMultinational Enterprises.

2. Provide equal oppor tunities for upskilling and careerdevelopment for all employees.

3. Provide a safe and clean work environment and care for
employees' health.

4. Ensure workers are paid fair wages and ensure proper
management of working hours.

5. Eliminate forced labor, child labor, and inhumane treatment ofworkers.

6. Respect local religions, traditions, and customs.
7. Support the effective recognition of the freedom of associationand the right to collective bargaining.

of goods and services.

2. Provide appropriate information that ensures quality and safetyof goods and services.

3. Provide products and services that contribute to sustainable
development.

Information Security

1. Implement strict information security practices to ensure

conﬁdential information (including personal information) is
handled safely.

Supply Chain

1. Ensure companies in your supply chain and/or subcontracting

companies, related to business with the Mandom Group, comply
with the Guidelines.
If your company already has guidelines in place with at least thesame requirements and requests supplier compliance, no further
action is required.

Coexistence with Local Communities

due diligence with respect to speciﬁc topics in core areas such as human rights, labor practices and the environment, alongside

1. Build good relationships with local communities throughtaking other measures to build a sustainable and CSR procurement system.

collaboration.

2. Respond promptly and sincerely to complaints from surrounding

Mandom Ofﬁcial Website

areas.

3. Support communities through business activities.

CSR Information●Fair Operating Practices

Revisions to the
Guidelines

We will make revisions to the Guidelines to respond to changes both within and outside the Mandom Group as
circumstances demand. Revisions will be posted on our website. Please note that further consent and/or conﬁrmationof compliance status will be required.

Conﬁrmation ofcompliance status

The Suppliers' CSR Self-Assessment Survey has been compiled based on the CSR/Sustainable Procurement
Self-Assessment Tool Set published by UN Global Compact Network Japan as the ninth instalment in their series of
Building the Sustainable World. See below for more details.
External Site
Global Compact Network Japan●CSR/Sustainable Procurement Self-Assessment Tool Set (English version)

42 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201843

Consumer Issues
Basic
Policy■ Mandom Quality Assurance Activities and Implementation of Customer Feedback

We will utilize the feedback received from customers in our business activities to improve the beneﬁts
of our products and services from their standpoint and to ensure safety.

Long-Term Goals

Product Planning●Build a system of communication that enables the use of feedback from a wide range ofconsumers; build a product planning system that takes into consideration user-friendliness andsafetyISO 22716 (Cosmetics GMP) conformity

Marketing research

Mandom quality management system conformity
Production guidelines●Effective administration and continuous improvement of a quality management system in every
phase of our business activities̶planning, design and development, procurement, production,
shipping and sales●Take up the challenge of zero quality complaints

Regulatory compliance

Discovering customers' wants

Priority Initiatives●(Under review)

Production

Drafting and reviewing plan
Ordering of raw materials●Marketability ●Preferences ●Functional superiority●Eco-friendliness ●Regulatory compliance

Deliberation over content of plan
Marketing strategy meetings (monthly)
Chairperson: operating ofﬁcer in charge of marketing■ Taking Responsibility for Quality and the Health and Safety of Consumers■ Quality Assurance and Quality Policy

Quality check

Acceptance of raw materials

Board ofDirectors' Meeting

Quality check

Approval for saleof new productPreparation of content

Deliberation over validity of draft plan

Regarding quality assurance for cosmetics and quasi-drugs, Mandom works to assure fully satisfactory quality as demanded by

Planning and design combined meetings (monthly)
Chairperson: operating ofﬁcer in charge of technology and production

consumers from purchase to end of use. We take measures to improve the quality of our products and services at every stage ̶planning, design and development, production and shipping. To ensure the reliability of these activities, in January 1998 Mandom
established the Quality Philosophy and Fundamental Quality Policy, and built a quality assurance system that became ISO
9001-certiﬁed in December 1998.

Filling, packaging

Design of production methods

Quality check

Product inspection

Compliance with product standards,
deliverability screening

Selection of raw material suppliers●Regulatory compliance ●Procurement guidelines

Product Design[Quality Philosophy] "Achieve true customer satisfaction by enhancing the quality of the company, products andContent inspection

Compliance with content standards●Safety ●Stability ●Functionality●Usability ●Regulatory compliance

ISO 9001 certiﬁcation in December 2013. We have since pursued continuous improvement of quality through the Mandom quality
management system.

Quality check

Design of content and container

Since that time, as the quality philosophy and practices were deemed to have taken root company-wide, we voluntarily surrendered

Acceptance inspection

Compliance with material standards

Delivery●Assurance of traceability through lot control●Management of retention samples[Fundamental Quality Policy]
1. Firmly establish a quality management system in the Mandom Group, and continuously improve its effectiveness.
2. Meet the challenge of achieving zero quality defects and quality complaints by improving the capabilities ofindividuals and conforming to requirements.
3. Improve the precision of all processes, strengthen interfaces between departments, and provide consistent output.
4. Improve the three types of understanding*, and ensure thorough quality assurance KohDoh that never overlooks
small changes or signs.
5. Achieve quality targets with the full participation of staff, from a perspective of working with and for consumers.
*Three types of understanding: understanding consumers, understanding customers, and understanding products■ Quality Assurance Activities and Reconﬁguring Our Quality Assurance System
In accordance with Japan's Pharmaceutical Affairs Law, we comply
with the ISO 22716 international standard that pertains to good
manufacturing practices (GMP) for cosmetics. In addition, we havequality philosophy that calls for truly satisfying customers by

Customers
Consumers, retailers, distributors,
trade partners, investors, etc.

Board ofDirectors
Directors in charge of:overall manufacturing and sales,
quality assurance,
safety management

Communication with Customers

quality practices (GQP), good vigilance practices (GVP) and good
formulated a fundamental quality policy based on the Mandom

New product development, product improvement

services through the involvement of all employees."

Measures for prevention of contamination
by foreign matter (air showers)

Visual inspection of products

enhancing the quality of the company, products and services
through the involvement of all employees. On this basis, we are●Regulatory compliance●Compliance with voluntary standards of industry

Gathering customer opinions,feedback to customers

Advertising is to be carried out based on the following guidelines.
Appropriate Advertising Guidelines including Cosmetics
from the Japan Cosmetic Industry Association
https://www.jcia.org/user/business/advertising ( Japanese Only)

planning, design and development, production and shipping ̶ as
we make the ongoing enhancement of customer satisfaction a daily

Sensory test of product contents

focus.

Analysis of active ingredients ofquasi-drugs

Collation and analysis of customer opinions

Mandom Ofﬁcial Website

Monthly reports, quality management reviews (twice a year)

CSR Information●Consumer Issues ：Promotion of Quality Assurance System

44 M a n d o m K o h D o h R e p o r t 2 0 1 8●Creation of advertising ●Creation of sales promotion tools●Information dissemination through website, social media, etc.
●Plan management and implementation of promotions, etc.

Regulatory compliance, privacy policy(Consultations, questions, complaints, etc.)
Daily reports

creating a quality management system that spans all stages ̶

Publicity and sales promotions

Sales●In-store communication●Supply of information to distributors, retailers●Gathering of market information, etc.
●Regulatory compliance ●Sales guidelines

Analysis of active ingredients ofquasi-drugs

Functionality inspection of
product contents
Mandom KohDoh Report 201845

Consumer Issues■ For the Correct and Safe Use of Hair Coloring Products■ Creating New Shared Values with Consumers■

On October 23, 2015, the Consumer Safety Investigation Commission (of the Consumer Affairs Agency) published its "Report on the

System for Utilizing Customer Feedback

Causes of Accidents, etc. Based on Article 23, Section 1 of the Consumer Safety Act," with the Minister of Health, Labour and Welfare
presenting a recommendation on measures to prevent the onset and exacerbation of skin disorders caused by hair coloring products.

●Customer Inquiry System

Based on the Ministry of Health, Labour and Welfare's notiﬁcation to the hair coloring industry and the recommendations of the

We set up a Customer Relations Division in 1994 as a general contact

C u s t ome r I n q u i r i e s i n F Y 2 0 1 7

point for communicating with customers, including their suggestions,

Shop info, purchasing methods:
4,482 (34.6%)

requests and other feedback. After reviewing the feedback received, we

Consumer Affairs Agency, Mandom has added information in the Frequently Asked Questions section of its website and productinformation sections of each product in the hair coloring category to properly inform customers how to safely use hair coloring,particularly the importance of conducting a patch test 48 hours prior to using a hair coloring product.

Other: 522 (4.0%)

add information to the Frequently Asked Questions (FAQ) & Inquiries

The environment:
105 (0.8%)
Advertising/sales
promotion: 236 (1.8%)

section of our website as part of our efforts to ensure the supply of
information.
Furthermore, feedback is compiled in a database, and through a design

External Site

CustomerInquiries

12,950

Suggestions, requests:
319 (2.5%)

management committee, quality assurance committee, and customer
information meetings, is passed along to top management and relevant
improvement.

Top Page●Skin Damage Owing to Hair Dyes ( Japanese Only)●FAQ & Inquiries > Hair Color > - Before Use Product Safety and Patch Test ( Japanese Only)■ Full Lists of Ingredients Published on the Mandom Website's Product Information Page

Product information,
impressions from use,
effectiveness: 7,286 (56.3%)

departments to be integrated into future product development andMandom Ofﬁcial Website

Ministry of Health, Labour and Welfare Website

The Customer Relations Division at Mandom receives a large number of inquiries from customers, many of which are in regard to
the ingredients in products used by consumers.
Sometimes customers would ask about ingredients that were not displayed in full on the container itself for space reasons (only

Quality Assurance Div.
Consumers

・Information provided
・Inquiry content

Distributors

Requestinvestigation

Investigating
dept.

Requests, inquiries, etc.

Employees

Information
providers

OverseasGroupcompanies

・Telephone
・Email・Mail・Information provided
・Inquiry content
・Other information
・Proposal/request
information

Conﬁrminformation
Supplyinformationan allergic reaction, and a phone call was made after business hours, when the answer could not be provided immediately.
Because of such circumstances, on April 28, 2017, full lists of ingredients were published on Mandom's ofﬁcial website to help
Individual
dept.

Domestic Group
companies

RetailersManagement
decision●To allow customers to quickly obtain full lists of ingredients when seeing a doctor after the occurrence of a healthproblem (such as dermatological symptoms, accidental ingestion, an allergic reaction, etc.)●To reduce time and effort required to answer inquiries from customers (by phone or email)
Mandom Ofﬁcial Website

Management
team・Information provided
・Inquiry content

Mandom Ofﬁcial Website
Top Page●FAQ & Inquiries ( Japanese only)■

customers, with the following objectives.

Ob je ctives:

Reportinformation

Response

point, the Customer Relations Division had dealt with each request individually, but situations have arisen where customers could
not get the information quickly enough, such as in an emergency when a product had been swallowed accidentally or a person had

Reportresults

Customer Relations Div.

being listed on the mount, outer box, or the like). At other times customers had discarded the container after using a reﬁll. Up to thisCSR Information●Latest CSR information (article updated on May 11, 2017)( Japanese Only)■ Smell Care Seminars
In today's mature market for products and services, personal elements such as a company's customer-facing interactions can be thedeciding factor in business success or failure. Body odor and smells are rapidly becoming a social issue, even being picked up by themass media, as a factor in obstructing good personal relations both inside and outside business contexts.
To assist consumers based on men's deodorant research, Mandom started smell management activities in 2014, and we regularly

Examples of Utilizing Customer Feedback

offer Smell Care Seminars.

At Mandom, we share feedback from customers with top management and relevant departments, and work to achieve true customer satisfaction.
The following presents our latest efforts making use of customer feedback.

In FY2017, these seminars were held at 15 companies and groups, and were attended by a total of 863 people.
We also offer a Smell Care Quiz (e-learning) for individuals. For details, please see the links below.
Mandom Ofﬁcial Website

FY2017FY2016

Hair foam products

Added easy-to-understand video to the FAQ & Inquiries section of website, describing how
to correctly use hair foam products so they can be used to the end in a foamy condition.

LUCIDO Hair Color One Push Type

Improved speciﬁcations and changed button design due to feedback that it is difﬁcult toremove and attach the cover.

GB Body Hair Trimmer

Added a caution label to make clear that the blade is not replaceable, as a response to themisunderstanding that the product can be disassembled and its blade replaced. (Shipmentsof the product with label added are scheduled to begin in summer 2018.)

GATSBY Natural Bleach & Color Series
LUCIDO-L Creamy Milk Hair Color Series

To prevent replacement of the contents, other tampering, and inﬁltration of foreign matter,
speciﬁcations were changed so that the product cannot be opened until use. The
precautions indication was also improved to be easier to see.

GATSBY Hair Styling Foam

The previous illustration of the use method (for enabling use of the entire contents of thecontainer) was enlarged based on customer feedback that product foaming trailed off withuse.

LUCIDO-L Oil Treatment #EX Hair Oil

Owing to customer feedback that the protruding part of the sales appeal label hurt to thetouch, the label shape was redesigned with a rounded tip.

Top Page●Scientiﬁcally studying the body odor of men: Research on Men's Smell ( Japanese Only)●Overview of Smell Care Seminar, Inquiries and Applications ( Japanese Only)■ Handling of Personal Information
At Mandom, we use personal information to deal appropriately with complaints, inquiries and consultations, and to otherwiseinteract with the customer. To achieve the purposes for which the information was gathered, we sometimes entrust work to outsidecontractors, but information is never disclosed to third parties other than outsourcing contractors.
In helping provide our customers with a secure and comfortable lifestyle, a key basis of our business activities is properly andappropriately handling the personal information held by our company, which we believe is one of our social responsibilities.
Therefore, we have established and abide by our privacy policy for the handling of personal information.

Mandom Ofﬁcial Website
CSR Information●Consumer Issues > Communication with Customers

46 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201847

Community Involvement and Development
Basic
PolicyWe will ascertain social issues from a global perspective and take useful action to resolve those issues
in pursuit of sustainable social development and sustainable business growth.

■ Educational Support Activities■ Personal Grooming Classes at Special Needs Schools and Facilities
Since FY2004, Mandom has been holding classes in personal grooming for individuals with intellectual disabilities who are soon tojoin the workforce, in order to support their self-reliance.
Our approach to these students is to treat them as ﬁrst-time users of cosmetics. We cover all aspects, starting with how to handle,use, and care for cosmetic items. We also communicate the clear distinctions between clean and tidy appearances expected within

Long-Term Goals

Priority Initiatives●C ar r y ou t s eminar s and dial o g ue s
relating to social and environmental
issues at least twice a year

●Look into KohDoh that can promote thorough in-company understanding of and ability to contribute to internationalframeworks such as the UN Global Compact's 10 Principles and the Sustainable Development Goals (SDGs)

various social contexts and "stylish" appearances. "Cleanliness" is a key concept in the classes.

●Build co-creative relationships with research organizations, NGOs, NPOs and others to achieve sustainable social
development and begin taking measures(with Japanese Society for Alternatives to Animal Experiments; Graduate School of Pharmaceutical Sciences, Osaka
University, etc.)

These classes were held at eight schools and facilities in FY2017, with 184 participants.

■ Cooperation with "Trial Week" for Junior High School Students to Experience the Workplace
Since 1998, the Hyogo Prefectural Board of Education has been running a "trial week" program for junior high school students to■ The Japanese Society for Alternatives to Animal Experiments

experience the workplace at local companies, and the Fukusaki Factory has accepted students from the program every year since it
was launched.
The purpose of trial week is to give junior high school students a variety of experiences in the local community̶involving theworkplace, welfare, and work/production̶and thereby help them learn about the community, develop a spirit of community life

In recent years, as society's awareness of safety in cosmetics has risen, the need has

and a sense of gratitude, heighten their independence, and otherwise develop their skills for living.

grown for a wider range of evaluative techniques that will enable the development ofThrough these trial week efforts, ties are deepened between schools, families, and local

safe products.

communities, and by supporting character building and social independence of children in the

Mandom has declared a policy of no animal experiments. As part of that, we present

society as a whole, this program is expected to grow into local community building centered ontechnical information at meetings held by the Japanese Society for Alternatives tochildren.

Animal Experiments, and since 2008, we have subsidized research costs by offering

In FY2017, four junior high school students expressed a desire to experience our workplace, and trial

grants every year for selected international research on alternatives to animal

week took place over ﬁve days at our Fukusaki Factory.

experiments.
At the 30th Annual Meeting of the Japanese Society for
Alternatives to Animal Experiments on November 24, 2017,
our previous research grant activities were recognized for their

Mandom Ofﬁcial Website

major contribution to the Japanese Society for Alternatives to

CSR Information

Animal Experiments, and we received a Distinguished Service
Award from the society.

●Community Involvement andDevelopment： Approach toalternative to animal experiments

In April 2018, we began providing research grants for the three

External Site

topics selected as our 11th (FY2018) research themes.

The Japanese Society for
Alternatives to Animal Experiments■ Joint Research Program with the Graduate Schoolof Pharmaceutical Sciences at Osaka University■ Efforts Together with the Nishimura International Scholarship Foundation
The Nishimura International Scholarship Foundation was established in 1999 by the former president of Mandom, Ikuo Nishimura.
The foundation awards scholarships to exchange students and invited teaching staff from countries and regions in Southwest,
Southeast, and East Asia in order to sustain academic learning, education, and research.
In addition to offering scholarships, the foundation provides the students with experiences during
their time in Japan, which can serve as future reference on production technologies, environmental
measures, and other topics. These include ﬁeld trips, summer studys, and a visit every year to tour
our Fukusaki Factory.
In FY2017, a total of 35 scholarship students (16 male, 19 female) participated from various
countries and regions including Indonesia, South Korea, Thailand, Taiwan, China, Vietnam, Malaysia,
and Mongolia.

In June 2015, Osaka University and Mandom established the Advanced Cosmetic
Science Joint Research Program at the Graduate School of Pharmaceutical Sciences at
Osaka University.
The joint research program employs cutting-edge technologies from ﬁelds that haveseen remarkable growth in recent years, such as regenerative medicine, applying themto research the development of next-generation functional cosmetics and quasi-drugs.
Research results announced thus far are as follows.
●Discovery of Human Sweat Gland Stem Cells, and Successful In Vitro Regeneration of
Sweat Gland-Like Structure●Three-dimensional observation of human sebaceous glands achieved, original sebum
secretion assessment method established●Establishment of a New Assessment Method due to Successful Numeric Quantiﬁcation■ Cooperating with the Super Global High School Project
We believe that cultivating global human resources is the foundation for supporting the sustainable development of society and thesound growth of our business going forward.
In FY2017, we cooperated with efforts by Osaka Prefectural Senri Senior High School and Kansai University Senior High School ̶designated schools of the Super Global High School (SGH) program of the Ministry of Education, Culture, Sports, Science andTechnology.
For Osaka Prefectural Senri Senior High School, we cooperated with the SGH Fall Holiday Business/University Tour and Training,
and a meeting to present research results from "Investigations" inthe second year of the Global Culture Academic Study Course, aprogram of Senri Festa.

of the Amount of Sebum Produced by Human Sebaceous Glands̶Demonstration

For Kansai University Senior High School, we cooperated with

Using This Assessment Method of the Inhibitory Effect of Phytic Acid on Sebum̶

"O s a k a ﬁ e l d wo r k ̶A S p e c i a l C l a s s E x a m i n i n g S u s t a i n a b l e
Development Goals (SDGs)."
Mandom Ofﬁcial Website

Mandom Ofﬁcial Website

CSR Information

CSR Information●Latest CSR Information: Article dated March 6, 2018 ( Japanese Only)
Article dated November 6, 2017 ( Japanese Only)
Article dated July 21, 2017 ( Japanese Only)●Community Involvement and Development： Joint Research Program with the Graduate School of
Pharmaceutical Sciences at Osaka University

48 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201849

Third-Party Opinion

Community Involvement and Development■ Overseas Initiatives

Based on the content of the KohDoh Report 2018,■ BOP Business Development

I provide the following third-party opinion on the

Mandom Indonesia has been supplying products in smaller packs and smaller sizes as a business development strategy, thereby

activities of Mandom Corporation and its domestic andproviding goods at more affordable prices for consumers at the base of the economic pyramid (BOP).

international afﬁliates.

The company is selling and marketing sachets of hair styling products for men such as Gatsby Water Gloss and Treatment Hair
Cream, and for women, a Two Way Cake reﬁll that includes a makeup sponge for use as is for the popular makeup brand inIndonesia, PIXY. These products have gained acceptancefrom a wide range of consumers, including the BOP

Professor, College of Business, Department of Business, Rikkyo University

Mika Takaoka

segment and those living in rural areas.
Such products for the BOP market are being produced inIndonesia not only for domestic consumption but also for< Positive Areas >a truly global company. I give a high rating to Mandom's stanceexport to the Philippines, Mainland Southeast Asia, and as

This report was prepared based on the Mandom Group'sof promoting company-wide CSR, by establishing directions to

far away as Southwest Asia and Africa. Such products arecorporate philosophy that "Mandom is a 'human-oriented'

aim for, and systematically putting together activities to achieve

company, and guided by our original concepts of Health,those aims.

Cleanliness & Beauty, we reach boldly beyond the norm to bring

In this year's report, the completeness of data and information

wonder and inspiration to people's everyday lives." Throughout

disclosure have been taken to the next level. For Mandom Groupthe report, activities based on the Mandom Mission, Mandom

CSR Material Issues (Ver. 2) (P.16‒19), the report clearly

Principles, and Mandom Spirit (P.8) that make up Mandom's

indicates Perspectives for Selecting CSR Material Issues and Two

philosophy are summarized in an easy-to-understand way, and I

Criteria for Promoting CSR Activities (P.14). The report newly

feel this is an outstanding report. Another distinguishing featureincorporates speciﬁcs on each program for human resources

is that more feedback from stakeholders and photos of worksites

development and the number of participants in type of training

are provided than last year, so that this report lets us see more of(P.29), as well as details on programs relating to decent work andMandom Indonesia is offering practical business training in collaboration with local

the faces of the company.

work-life balance and the number of users (P.30). Data which wasboards of education at vocational high schools with a marketing specialization in

As indicated in the President's Message, Mandom is currently

previously disclosed only on the website can now be examined inengaged in various types of reform with the aim of becoming abooklet form. The report provides three years of ﬁgures fortruly global company. Overseas sales account for more than 40%

personnel and labor data (P.33), and ﬁve years of ﬁgures forof Mandom Group sales, and so far the group's activities haveenvironmental impact data (P.41).

been rooted in each locality, with respect for the history, culture,

Finally, this year's environmental activities by Mandomcustoms, and other characteristics of each country. However, inprogressed a step further. Joining the Roundtable on Sustainable

order to globalize management as well as product development

Palm Oil (RSPO) (P.37) is an important contribution to theas the Mandom Group moves forward, the group is instilling its

protection of biodiversity. Domestic CO 2 emissions, water

corporate philosophy at its overseas subsidiaries, and reorienting

resource consumption, and wastewater volume were reducedi t s e l f t o e m p l o y c o r p o ra t e g o v e r n a n c e , C S R , d i v e r s i t y

year-on-year (P.41). Going forward, I hope that Mandom will

■ Initiatives for Breast Cancer Monthmanagement, and accounting methods conforming to global

continue its proactive approach to protecting the global

standards.

environment.

For Breast Cancer Month in October, we held a campaign for employees of Mandom Indonesia. During the campaign period, wevoluntary seminar and dialogue were held with the theme of< Areas for Improvement >provided education on prevention and early discovery of cancer, and held an event called "Pink Talk" in collaboration with the Love

"Business and Human Rights." This event went beyond the limited

As it globally expands, a company must fulﬁll its social

Pink Foundation active in Indonesia.

range of human rights problems familiar in Japan, such as

responsibility over the entire supply chain, including overseas. In

discrimination and harassment. Participants learned andNovember 2017, Mandom issued Supplier CSR Guidelines (Ver.

exchanged views about human rights in the supply chain̶an2) for the Mandom Group, and started monitoring using the CSR

issue which global corporations cannot avoid in conducting their

Procurement Self-Assessment Tool Set. I feel this is a wonderfulbusiness. Problems in this area include forced labor or child laboradvance. Next year, I expect Mandom to broaden the scope ofat overseas suppliers of raw materials and subcontractors in places

this effort from domestic primary suppliers, to secondary,like Southeast Asia. Examining these issues is a suitable posturetertiary, and overseas suppliers, and work to realize "responsible

for Mandom as it strives to globalize its management and become

procurement."

useful to local BOP consumers and will also help to expand
the local cosmetics market and distribution network.

* BOP Business : Sustainable business carried out in developing countries thattargets the base of the economic pyramid (BOP) ̶ consumers, producers,
retailers or combinations thereof. The BOP segment of the populace refers to
the lowest level of the income/economic pyramid ̶ people whose annual
income is low and purchasing power parity is less than $3,000. This segment
accounts for about 70% of the global population, or 4 billion people.

■ Offering Practical Business Training in Indonesia with Board of Education Collaboration
Jakarta and its environs (approx. 20 schools).
Students learn basic business skills and business etiquette through this training. To
learn about marketing, they spend several months running a school store, gaining
practical experience in everything from product stocking to selling.
After the training, Mandom employees are sent to each participating school to discusswith students what they learned. A contest with an award ceremony and other events
are also held.

At Pink Talk, participants learned facts about breast cancer,
and with the cooperation of three breast cancer survivors
acting as instructors, learned the importance of playing anactive role in early discovery of cancer together with one's
family or partner.

■ Other CSR Activities in Indonesia
Our Indonesian consolidated subsidiary PT Mandom Indonesia Tbk (listed on the
Jakarta Stock Exchange in September 1993) carries out CSR activities that support
human rights, labor, the environment, and corruption prevention.
For details, please see the Mandom Indonesia oﬃcial website.
Mandom Indonesia Ofﬁcial Website
CSR Information (English Version)

The feature article (P.20‒25) reports that, in this ﬁscal year, a

Editorial Postscript, KohDoh Report 2018
Immediately before issuing this report, we exchanged views withhuman resources for the future, and securing the diversity that is

P r o f e s s o r Ta k a o k a . R e g a r d i n g p r o m o t i o n o f w o m e n ' s

the precondition of women's participation, and putting in placeparticipation, she indicated an additional opinion on the fact that,an impartial and fair personnel system are the foundation ofwhile progress has been made in developing a personnel systemdecent work, regardless of sex.

oriented toward work-life balance, we have yet to set and disclose

In June 2018, the Ministry of Economy, Trade and Industry issued

speciﬁc long-term goals, such as the proportion of women ina revised version of its Diversity 2.0 Action Guidelines. Taking

management positions.

Professor Takaoka's views as a reference point, we plan to push

Promotion of women's participation is information that evenforward with CSR management and become a truly

students keep their eyes on. It is essential for hiring outstanding"human-oriented" company.
CSR Promotion Division, Mandom Corporation

50 M a n d o m K o h D o h R e p o r t 2 0 1 8

Mandom KohDoh Report 201851