21E
Electric
Fireplace• Installation• Operation and Maintenance

WARNING:		

If the information in these instructions is not followed exactly, a fire may
result causing property damage, personal injury or loss of life.
Do not store or use gasoline or other flammable vapors and liquids in thevicinity of this or any other appliance.

Valued Customer,
Thank you and congratulations for purchasing an electric fireplace by
Travis Industries, Inc.  Over the years, valuable memories will occur
around the warmth and comfort of your hearth. Thank you for allowing
our product to be the backdrop for those special moments.

Owner’s Manual Copyright 2010, T.I.

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4090826

2

Quick Reference Guide and Contents

1. Prior to the first use of the fireplace verify the following:• Are the circuit breakers for the socket the unit uses on?
2. The heater on your fireplace may emit a slight, harmless odor when first used. Thisodor is a normal condition caused by the initial heating of internal heater parts andwill not occur again.
3. The information regarding the model of your fireplace can be found on the ratingplate. Refer to Page 4 for location.
4. If you have any technical questions or concerns regarding the operation of yourfireplace, or require service, contact your Travis Industries, Inc. dealer before
returning the product to the point of purchase. You can find a Travis dealer at
www.travisproducts.com.
CONTENTS
Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 3
Model and Serial Number Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 4
Unpacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 4
Site Selection and Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 5
Fireplace Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 6
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 8
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 11
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 12
Exploded View and Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 14
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 15
21 E Travertine, Used Brick & Herringbone Liners. . . . . . . . . . . . . . . . . . . . . . . PAGE 18© 2010 Travis Industries Inc.

100-01183_000

IMPORTANT INSTRUCTIONS

3

Please Retain This User’s Guide For Future Reference! NOTE: Procedures and techniques that are considered
important enough to emphasize.
CAUTION: Procedures and techniques which, if
not carefully followed, will result in damage to theequipment.
WARNING: Procedures and techniques which, if notcarefully followed, will expose the user to the risk of fire,serious injury, illness or death.
When using electrical appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock,and injury to persons, including the following:
1. Read all instructions before using the electric fireplace.
2. The heater is hot when in use. To avoid burns, do not
let bare skin touch hot surfaces. The trim around theheater outlet becomes hot during heater operation.
Keep combustible materials, such as furniture, pillows,
bedding, papers, clothes, and curtains at least three (3)feet (0.9 m) from the front of the unit.
3. Extreme caution is necessary when any heater is usedby or near children or invalids and whenever the unit isleft operating and unattended.
4. Always unplug the electric fireplace when not in use.
5. Do not operate any unit with a damaged cord or plug,
or if the heater has malfunctioned, or if the electric
fireplace has been dropped or damaged in any
manner. Return heater to authorized service facility for
examination, electrical or mechanical adjustment, or
repair.
6. Do not use outdoors.
7. The electric fireplace is not intended for use in laundryareas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
8. Do not run the cord under carpeting. Do not cover cordwith throw rugs, runners, or the like. Arrange cord awayfrom traffic area and where it will not be tripped over.

9. To disconnect the unit, turn the controls off, then remove
the plug from the outlet.
10. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause anelectric shock or fire, or damage to the heater.
11. To prevent a possible fire, do not block air intake or
exhaust in any manner. Do not use on soft surfaces,
like a bed, where openings may become blocked.
12. All electrical heaters have hot and arcing or sparking
parts inside. Do not use in areas where gasoline, paint,
or flammable liquids are used or stored or where theunit will be exposed to flammable vapors.
13. Do not modify the electric fireplace. Use it only
as described in this manual. Any other use notrecommended by the manufacturer may cause fire,electric shock or injury to persons.
14. Avoid the use of an extension cord. Extension cords
may overheat and cause a risk of fire. If you mustuse an extension cord, the cord must be No. 14 AWG
minimum size and rated no less than 1875 Watts.
15. Do not burn wood or other materials in the electric
fireplace.
16. Do not strike the fireplace glass.
17. Always use a certified electrician should new circuits oroutlets be required.
18. Always use properly grounded, fused and polarized
outlets.
19. Disconnect all power supply before performing any
cleaning, maintenance or relocation of the unit.
20. When transporting or storing the unit and cord, keep ina dry place, free from excessive vibration and store so
as to avoid damage.

SAVE THESE INSTRUCTIONS© 2010 Travis Industries Inc.

Model and Serial Number Information

4

If youyouhavehave
anyquestionsregardingour products
If
any
questionsregardingour products
pleasehave
theproductmodel
andserialnumbers
availableuponplease have the model and serial number whencalling
yourTravisIndustries,Inc.
dealer.
The
catalogue/
calling your Travis Industries dealer. The model
model and serial numbers are located behind the glass andnumber is located under the log set (seeunder the Log Set (Figure 1).

Figure 1

Model Number"Unpacking" below and Figure 1).

For instructions on accessing the model and serial number
information,
to thelabel
Unpackingthe next
The serial refernumberbelowinstructions
must be inattached
section.
to the right side flange (see Figure 1). An

additional label is affixed to the right for futurereference.
Serial Number

UnpackingThe ﬁreplace is packaged in such a way as to prevent
damage to the Front Glass and Log Set. This packaging
must be removed before operation.

3. Remove six (6) Phillips screws from the Glass Retainer
Bracket (Figure 3) and remove the bracket.

1. Remove all exterior bags and packaging from theﬁreplace.

4. The Front Glass sits inside a shallow groove just above
the speakers. To remove the glass, lift it up and off thegroove (Figure 3). The corner protectors may be discarded.

2. Remove six (6) Phillips screws as shown in Figure 2 andremove the Exhaust Vent Assembly.

Figure 3
Glass Retainer Bracket

Figure 2
Exhaust Vent Assembly

Screws toremove (6)Screws toremove (6)Front Glass© 2010 Travis Industries Inc.

100-01183_000

Unpacking
5. Remove the Foam Block from within the firebox carefully,
supporting the chassis and/or Log Set as needed(Figure 4).

5

Figure 4

NOTE: If using a liner, install it at this time (see page 18).

Foam Block

6. Follow steps 2 through 4 in reverse order to reassemble
the fireplace.

! NOTE: The model and serial number labels are locatedunder the Log Set. To access, follow steps 2 through 4
as described above to remove the Front Glass.
Pull the front edge of the Log Set up above the sheet
metal of the fireplace, then slide the rear edge of the Log
Set from underneath the mirror.
Log SetSite Selection and Preparation! NOTE 1: A 15 Amp, 120 Volt circuit is required. A
dedicated circuit is preferred but not essential in allcases. A dedicated circuit will be required if, after
installation, the circuit breaker trips or fuse blows on aregular basis when the heater is operating. Additional
appliances on the same circuit may exceed the current
rating of the circuit breaker.
WARNING: Ensure the power cord is not installed sothat it is pinched or against a sharp edge and ensurethat the power cord is stored or secured to avoid tripping
or snagging to reduce the risk of fire, electric shock or
injury to persons.
Construction and electrical outlet wiring must comply
with local building codes and other applicableregulations to reduce the risk of fire, electric shock andinjury to persons.
Do not attempt to wire your own new outlets or circuits.
To reduce the risk of fire, electric shock or injury to
persons, always use a licensed electrician.
This section provides instructions for selecting a locationand preparing the site to install the fireplace into yoursurround.
1. Select a suitable location that is not susceptible tomoisture and is away from drapes, furniture and hightraffic.
2. For ease of electrical hook up you may wish to locate the© 2010 Travis Industries Inc.

fireplace near an existing outlet (refer to NOTE 1).
3. Store the fireplace in a safe dry and dust free location.

! NOTE: The dimensions of the fireplace are 20 ⅛ inches(511 mm) wide x 33 ⅝ (854 mm) inches high x 9 ¾inches (248 mm) deep. The viewing area is 17 ¼ inches(438 mm) wide and 22 ⅓ (567 mm) inches high. The
fireplace does not require any additional venting.

Additional Items Required for Installation
This fireplace requires a Travis Industries (Avalon, Lopi,
or Fireplace Xtrordinair) face or trim kit to finalize theinstallation. Do not operate this fireplace without the face ortrim.

For Bathroom Use
If this unit is installed in a bathroom it must be protected by
a GFI receptacle or circuit. If receptacle is used it must be
readily accessible.
To prevent electrical shock this unit is an electricalappliance that is not watertight and must be installed as toprevent water from entering unit. This must be installedaway from showers, tubs, etc. Never locate fireplace where
it may fall into a bathtub or other water container. Hightemperatures may be generated under certain abnormal
conditions. Do not partially or fully cover or obstruct thefront of this heater.

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Fireplace Installation

6

The 21E Electric Fireplace may be installed into a variety
of settings. To install the ﬁreplace assembly into a mantel,
refer to mantel assembly instructions.

! NOTE 1: A 15 Amp, 120 Volt circuit is required. A
dedicated circuit is preferred but not essential in allcases. A dedicated circuit will be required if, after
installation, the circuit breaker trips or fuse blows on aregular basis when the heater is operating. Additional
appliances on the same circuit may exceed the current
rating of the circuit breaker.
! IMPORTANT: If not using a mantel, the ﬁreplace must
be installed in an enclosure with the following MINIMUM
internal/opening dimensions (Figure 5).
Figure 5! IMPORTANT:
There must
be a minimum
clearance of 57
inches (1.44 m)from a ceilingto the bottom of
the unit.

place a one-piece, solid, ﬂat surface under the ﬁreplace
insert.
Option #2: Hard wired.
1. Wire a dedicated, properly fused circuit with a 120 Volt,
15 Amp rating. Allow up to eight (8) feet (2.44 m)of service cable for connecting the power supply tothe junction box for the ﬁreplace when installing afterﬁnishing wall.
CAUTION: Use two conductor, non-metallic sheath
cable with ground wire (3 wires total) for the incoming
power supply on ﬁreplace inserts. Use appropriate wire
to meet local and national electrical codes for rated
power consumption.
2. Remove the outer jacket and strip the individual
conductor from the end.
3. Loosen the screw securing the junction box cover andremove the cover.
4. Take the cables out from the junction box, loosen the two
wire twist nuts and remove the cord set (Figure 6).
Figure 6> 57” (1.44 m)

34 ¼”(870 mm)10”(254 mm)
20 ½”(520 mm)

New Wall Construction
1. Select a suitable location that is not susceptible tomoisture and is away from drapes, furniture and hightrafﬁc.
5. Route the power supply wire through the knockout on
2. Place the ﬁreplace in the desired location to see how it
supplied alternative junction box cover and secure with awill look in the room.
wire clamp (not supplied) (Figure 7).
3. Mark the desired location on the ﬂoor and store the6. Connect the black wire (live) from the unit to the blackﬁreplace in a safe, dry and dust free location.
wire from power supply (Figure 7).
4. Use studs to frame an opening of 20 ½ inch (520 mm)
7.
Connect
the white wire (neutral) from the unit to thewide x 34 ¼ inch (870 mm) high x 10 inch (254 mm)
white
wire
from power supply (Figure 7).
deep (Figure 5). Install the upper corner framing supports.
8. Connect the green wire (ground) from the unit to thegreen wire from power supply (Figure 7).
Option #1: The power cord can be lead from behind thetrim and along the wall to an outlet near the ﬁreplace.
9. Place all connectors inside the unit and secure thejunction box cover to unit. Ensure that the cable clamp
CAUTION: Do not install the ﬁreplace insert directly
grips only the jacket of service cable.
on carpet or similar surfaces which may restrict air
circulation. If installing the ﬁreplace in a carpeted area,© 2010 Travis Industries Inc.

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Fireplace Installation

7

Nailing Flanges
Two nailing flanges are shipped with the fireplace to secure the fireplace to the framing or cabinet. For framing, secure
the nailing flanges to the framing from the front. For cabinets, secure the nailing flanges to the inside of the cabinet.
Secure the nailing flanges to the fireplace with the included nuts (see figure 8). Use the correct alignment hole for either½” (13mm) or 1” (25mm) facing (see figure 9).

Facing Other Than½” (13mm) or 1”(25mm) Thick½” (13mm) Facing1” (25mm) Facing

When re-installing the side flange, make sureit tucks under the top flange.

Figure 9

Figure 8

If the facing is not ½”(13mm) or 1” (25mm)
thick, temporarily secure a
strip of facing material toboth sides of the fireplace
opening. The facing
thickness must represent
the total thickness of thefinished facing. Insert the
fireplace into place andslide it back until the frontof the fireplace (including
screw heads) is flush withthe facing. Secure thefireplace to the framing or
cabinet using shims andthe nailing flanges or thenail down brackets (seeFigure 11).

Trim Strip
Install the included trim strip as shown in Figure 10. This conceals the drywall edge near the fireplace.

Figure 10© 2010 Travis Industries Inc.

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Fireplace Installation

8

Three nail down brackets are included with the fireplace tosecure the fireplace to the floor. These brackets are only
required when the front nailing brackets are not used. To
attach the brackets, remove the screws along the base of
the fireplace, install the brackets, and anchor the brackets
to the floor (see Figure 11).

Figure 11

Nail Down
BracketNail Down Bracket
ScrewsOperation
Electric Fireplace Manual Control
The manual controls for the fireplace are located within
the storage box at the bottom of the unit (Figure 12). The
switches are accessible by opening the door on the bottomof the trim.
Figure 12

3 Position Manual Control
Remote (right position): The unit is operated with the
supplied remote control.
Flame (center position): The flame effect is turned on.
Flame & Heat (left position): The flame effect and heater
are turned on simultaneously. When the manual control isin the Flame & Heat position the heater does not run on the
remote operated thermostat.

! NOTE: When the manual control switch is in the Flameand Flame & Heat positions, the fireplace unit will not
operate with the remote control.
Initialization Button
Used to synchronize the remote control.
Audio
Input
Standby On/
Off Switch

Initialization
Button3 Position
Manual Control

USB
Port

! NOTE: The USB port is for charging only, it does notprovide input into the speaker system.

Standby On/Off Switch
Places the unit in a Standby mode when not in use.
Audio Input
The Audio Input port is a 3.5 mm input jack which will allow
audio signals from MP3 players (or other devices) to beplayed through the unit’s speaker system.

© 2010 Travis Industries Inc.

USB Port
Use the USB port to charge your USB device. Charge time
will vary depending on the device connected.

! NOTE: A retractable iPod™/iPhone™ USB charge
cable is included with the fireplace.

Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic switch will turn

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Operation
the heater off and it will not come back on without being
reset. If the unit is plug connected, the temperature cutoff
switch can be reset by unplugging the unit, waiting five (5)minutes and plugging the unit back in. If the unit has been
hard wired, the branch circuit breaker will need to be turned
off for five (5) minutes then back on to reset the cutoff.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call your Travis Industries, Inc.
dealer. You can find a Travis dealer at
www.travisproducts.com. Please have your model andserial number ready when calling.

Remote Control
The remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the fireplaceand can pass through most obstacles (including walls). It is
supplied with 243 independent frequencies to prevent
interference with other units.

9

Initializing the Remote Control
Follow steps 1 through 7 to initialize and if required, reinitialize the remote with the fireplace:
1. Plug the unit’s power cord into a 120 Volt wall outlet.
2. Ensure the Standby On/Off Switch is in the Standby On“ I “ position.
3. Set the 3 Position Manual Control switch to the Remote(right) position.
4. Press and hold the Initialization Button on the unit
(Figure 12).
5. While holding the Initialization Button, press the Flame/
Heat On/Off button or the Audio On/Off button on the
remote control transmitter.
6. Release the Initialization Button on the unit.
7. Press the Flame/Heat On/Off button to turn the Flame/
Heat function on, or press the Audio On/Off button toturn the Audio function on.

Figure 13! NOTE: This equipment has been tested and found to comply

Battery CoverBattery
Compartment

Child
Lock

Battery Installation
1. Depress tab on the battery cover on the back of theremote transmitter and remove battery cover (Figure 13).
2. Properly orientate and install two (2) AAA batteries into
the remote control (included).
3. Ensure child lock is in the “unlocked” position (Figure 15).
4. Replace the battery cover.

! NOTE: When the “BAT” symbol is present on the
remote control it is recommended to replace thebatteries promptly, to maintain full functionality of theremote/fireplace. The remote transmitter has a battery
backup time of only several hours.

© 2010 Travis Industries Inc.

with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses andcan radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmfulinterference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:·

Reorient or relocate the receiving antenna.

·

Increase the separation between the equipment and thereceiver.

·

Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.

·

Consult the dealer or an experienced radio/TV technician for
help.

Operation is subject to the following two conditions: (1) this device
may not cause interference and; (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.

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Operation

10

When off, the volume level bars will turn off.
The default setting for the Audio System is set at a middle
volume setting. Press the Q. Audio Volume Down button
to turn the volume level down, or press the R. Audio
Volume Up button to turn the volume level up.

Figure 14
C

E

G

I

J

K

L

M

N

O

P

Q

R

A

A.
B.
C.
D.
E.
F.
G.
H.
I.

Flame/Heat On/Off
Audio On/Off
Room Temperature
Set TemperatureLight Dimmer
Flame Speed Control
Sleep Timer
Audio Volume
Temperature Down

D

! NOTE: To turn the Flame/Heat and Audio functions off
at the same time, press and hold both control buttons
simultaneously.

F

H

D. Set Temperature
1. Press A. Flame Heat On/Off button to turn fireplace on.
2. Press J. Temperature Up to raise thermostat.
3. Press I. Temperature Down to lower thermostat.
Press both J. Temperature Up and I. Temperature Down
to change °F to °C.

B

J.
K.
L.
M.
N.
O.
P.
Q.
R.

Temperature Up
Dimmer Down
Dimmer Up
Flame Speed Down
Flame Speed Up
Sleep Timer Down
Sleep Timer Up
Audio Volume Down
Audio Volume Up

A. Flame/Heat On/Off
Press the A. Flame/Heat On/Off button to turn the Flame/
Heat function on. When the D. Set Temperature is higher
then the C. Room Temperature the heat will come on. To
turn the heat off, lower the D. Set Temperature so that it’ssetting is lower then the C. Room Temperature. The
default temperature setting is 72°F (22°C).

! NOTE: When using the remote control the heaterruns on a thermostat. Press the J. Temperature
Up or I. Temperature Down button to adjust the set
temperature. Once the desired set temperature isreached the heater will turn off. The heater will cycle on
and off to maintain the desired set temperature.
B. Audio On/Off
The fireplace includes an audio system.
Press the B. Audio On/Off button to turn the Audio
System on and off. When the Audio function is on, thevolume level bars will appear on the remote control display.

© 2010 Travis Industries Inc.

E. Light Dimmer
1. Press the A. Flame/Heat On/Off button to turn theFlame/Heat on.
2. Repeatedly press the L. Dimmer Up or K. Dimmer
Down button to decrease or increase the brightness of
the upper lights.
F. Flame Speed Control
1. Press the A. Flame/Heat On/Off button to turn theFlame/Heat on.
2. Press the N. Flame Speed Up to increase the speed of
the flame.
3. Press the M. Flame Speed Down to decrease thespeed of the flame.
G. Sleep Timer
The Sleep Timer automatically shuts off the fireplace after apreset time (from 30 minutes to 8 hours).
1. Press the A. Flame/Heat On/Off button to turn theFlame/Heat on.
2. To set the sleep timer press the P. Sleep Timer Up
button.
3. Set the timer from 30 minutes through 8 hours.
4. The fireplace will automatically turn off when the sleep
timer reaches 0 minutes.
5. The sleep timer can be cancelled at any time bypressing the O. Sleep Timer Down button repeatedly
until the sleep timer displays “0”.

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Operation
Other Remote Control Functions

11

Figure 15

Frequency Interference
If the fireplace does not respond properly to the remotecontrol, the remote operating frequency may have to bereset. The remote control can send another frequency code
to the circuit board to eliminate interference.
1. Simultaneously press the O. Sleep Timer Down button
and the Q. Audio Volume Down button on the remotecontrol.
2. “COD” will appear in place of the sleep timer digits.
3. Release the O. Sleep Timer Down button and theQ. Audio Volume Down button.
4. Press the Initialization Button on the unit (Figure 12).
5. Press the A. Flame/Heat On/Off button on the
remote.
Your remote will now have a different frequency
communicating with the fireplace.
Child Lock
1. Depress tab on the battery cover on the back of theremote transmitter and remove the battery cover(Figure 13).

Unlocked

LockedChild Lock Switch

2. Move Child Lock tab to the right to lock the remotetransmitter (Figure 15).
3. Move Child Lock tab back to the left to unlock the remotetransmitter.
4. Replace the battery cover.

! NOTE: To temporarily unlock the remote transmitterpress (in order): I. Temperature Down; thenJ. Temperature Up; then K. Dimmer Down (Figure 14).
When the remote transmitter’s backlight is illuminatedthe Child Lock is bypassed. When the backlight is off theChild Lock is re-activated.

Maintenance
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of fire,electric shock or damage to persons.
You will need to remove the face to access the fireplace.
The face is held in place with short hooks and a screw (orbolt). With the fireplace cool, remove the screw or bolt andlift the face upwards and forward to remove. Place the faceon a soft surface to prevent scratches.

Fireplace Surface Cleaning
Use a cloth dampened with warm water only to clean
painted surfaces of the electric fireplace. Do not use
abrasive cleaners.

Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., theglass may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can becleaned with a damp cloth. To prevent scratching, do not
use abrasive cleaners or spray liquids on the glass surface.

© 2010 Travis Industries Inc.

100-01183_000

12Warranty

Products to which this limited warranty applies

What you must do to get service under this limited warrantyThis limited warranty applies to your newly purchased Travis
Industries, Inc. 21 Electric Fireplace and newly purchased faceor trim kit. This limited warranty applies only to purchases madein any province of Canada except for Yukon Territory, Nunavut, orNorthwest Territories or in any of the 50 States of the USA (and theDistrict of Columbia). This limited warranty applies to the original
purchaser of the product only and is not transferable.

Defects must be brought to the attention of your Travis Industries,
Inc. dealer. You can find a Travis dealer at www.travisproducts.
com. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires
a proof of purchase of the product.

Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, or Northwest
Territories, are not covered by this limited warranty. Products
purchased in these provinces or territories are sold AS IS without
warranty or condition of any kind (including, without limitation, any
implied warranties or conditions of merchantability or fitness for aparticular purpose) and the entire risk of as to the quality andperformance of the products is with the purchaser, and in the eventof a defect the purchaser assumes the entire cost of all necessary
servicing or repair.
What this limited warranty covers and for how long
Products, other than face or trim kits, covered by this limited
warranty have been tested and inspected prior to shipment.
Subject to the provisions of this warranty, Travis Industries, Inc.
warrants such products to be free from defects in material andworkmanship for a period of 5 years from the date of the firstpurchase of such products as follows: (a) a repair or replacement
warranty on defective products or parts, including in-homeservices, for the first 2 years following the date of first purchase;and (b) thereafter, a replacement of parts warranty on defective
products and parts (with no in-home services) for the 3 year period
commencing on the second anniversary of first purchase andending on the fifth anniversary of the date of first purchase.
Face or trim kits covered by this limited warranty have been tested
and inspected prior to shipment and, subject to the provisions of
this warranty, Travis Industries, Inc. warrants such products to be
free from defects in material and workmanship for a period of 1
year from the date of first purchase of such products. Warranty
services do not include in-home services.
The above section is a summary only of your warranty rights.
Please review the remaining provisions of this warranty foryour specific rights.
The limited 5 year warranty period for products other than faceor trim kits and the limited 1 year warranty period for face or trim
kits also applies to any implied warranties that may exist underapplicable law. Some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not coverThis limited warranty does not apply to products that have been
repaired (except by Travis Industries, Inc. or its authorized service
representatives) or otherwise altered. This limited warranty does
further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling,or operation with an incorrect power source.

© 2010 Travis Industries Inc.

What Travis Industries, Inc. will do in the event of a defectIn the event a product or part covered by this limited warranty isproven to be defective in material or workmanship during (i) the
5 year limited warranty period for products other than face or trim
kits, and (ii) the 1 year limited warranty period for face or trim kits,
you have the following rights:• Limited warranty service will be performed solely by dealers orservice agents of Travis Industries, Inc. authorized to provide
limited warranty services.
• For products (other than face or trim kits) for the period
ending at midnight on the second anniversary of thedate of first purchase, Travis Industries, Inc. will in its sole
discretion either repair or replace such defective product orpart without charge. If Travis Industries, Inc. is unable to repair
or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Travis
Industries, Inc. may, in lieu of repair or replacement, choose torefund the purchase price for such product or part. This limited
warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Travis Industries, Inc. will be responsible
for all labour and transportation costs associated with the repair
or replacement of the product or part except as follows: (i)charges may be levied for travel costs incurred to travel to thepurchaser’s site where the product is located if the purchaser’ssite is beyond 30 miles (48 km) from the closest service depot
of a Travis Industries, Inc. dealer or service agent; and (ii) thepurchaser is solely responsible for providing clear access to allserviceable parts of the product.
• For products (other than face or trim kits) for the period
commencing at 12:01 a.m. on the day after the second
anniversary of the first purchase and ending at midnight on
the fifth anniversary of the date of first purchase, this limited
warranty entitles the purchaser to replacement parts only
without charge. If Travis Industries, Inc. is unable to replacesuch part, or if replacement is not commercially practicableor cannot be timely made, Travis Industries, Inc. may, in lieu
of replacement, choose to refund the purchase price for such
part. The purchaser shall not be entitled to on-site or in-homewarranty services. The purchaser shall be responsible for all
expenses incurred for the removal of the part and installation of
the replacement part including, without limitation, all shipping
costs and transportation costs to and from the authorized
dealer’s or service agent’s place of business and all labourcosts. Such costs shall not be the responsibility of Travis
Industries, Inc.
• For face or trim kits for the period ending at midnighton the first anniversary of the date first purchase, Travis
Industries, Inc. will in its sole discretion either repair or replacesuch defective face or trim kits or part thereof without charge.
If Travis Industries, Inc. is unable to repair or replace suchproduct or part, or if repair or replacement is not commercially

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Warranty
practicable or cannot be timely made, Travis Industries, Inc.
may, in lieu of repair or replacement, choose to refund thepurchase price for such product or part. The purchaser shallnot be entitled to on-site or inhouse services. The purchaser is
responsible for all expenses incurred for repair or replacement
such product or part including, without limitation, all shipping
costs and transportation costs to and from the authorized
dealer’s or service agent’s business and all labour costs. Suchcosts shall not be the responsibility of Travis Industries, Inc.
• On-site or in-home services not provided under warranty may
be performed at the purchaser’s specific request and expenseat Travis Industries, Inc. then-current rates for such services.
What Travis Industries, Inc. and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL TRAVIS INDUSTRIES, INC. , OR ITSDIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY, WHETHERIN CONTRACT, IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR

DAMAGE ARISING OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF TRAVIS INDUSTRIES, INC. ITS
DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISEDOF THE POSSIBILITY OF SUCH LOSSES, COSTS ORDAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL TRAVIS INDUSTRIES,
INC., OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THATEXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLYTO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may
also have other rights which vary from jurisdiction to jurisdiction.
The provisions of the United Nations Convention on Contracts for
the Sale of Goods shall not apply to this limited warranty or thesale of products covered by this limited warranty.

Find your nearest Travis Dealer at:
www.travisproducts.com
Approved for use in the United States and Canada© 2010 Travis Industries Inc.

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Exploded View and Parts List

14

10 11 12
4
3

1

6

9
8

13

7
2

Replacement Part:
1. Log Set Assembly. . . . . . . . . . . . . . . . . . . . . . 250-01912
2. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . 250-00724
3. Heater Assembly . . . . . . . . . . . . . . . . . . . . . . 250-01914
4. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250-01915
5. On/Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . 250-00727
6. Cord Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250-01917
7. Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . 250-01918
8. Mirror. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250-01919
9. Remote Transmitter . . . . . . . . . . . . . . . . . . . . 250-01920
10. Audio Board (comes with Audio Port). . . . . . . 250-01921
11. Power Board. . . . . . . . . . . . . . . . . . . . . . . . . . 250-01922© 2010 Travis Industries Inc.

5

14

12. LED Control / Remote Receiver Board . . . . . 250-01923
13. Front Glass Assembly . . . . . . . . . . . . . . . . . . 250-01924
14. USB Switch Board . . . . . . . . . . . . . . . . . . . . . 250-01925

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21E Electric Fireplace – Audio System

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Overview
One of the most clever and well-designed features of the 21E is the built-in audio system. This system is compatible with
iPod TM, iPhoneTM and all other mp3 audio players and phones. You can even listen to music transmitted wirelessly
through your computer! Imagine relaxing (or having a dance party) to the sounds of your favorite music in whicheverroom you decide to install your Electric Fireplace.
Need a heater + radio-in-1 for your garage? Consider installing a 21E with a cabinet… music,
heat, and extra storage space!

What’s Included
Here’s what you get with the 21 Electric Fireplace Audio System:

•
•
•
•

25 Watt amplifier with high fidelity playback
system (Figure 17)
1 Remote Control (Figure 18)
1 mini‐jack auxiliary cable (Figure 19)
1 retractable USB cable for Apple iPodTM/iPhoneTM(Figure 20)
NOTE: This USB cable is for charging your
iPodTM/iPhoneTM from within the appliance.
Figure 17

Figure 18

Figure 19

Figure 20

Every luxury Tree House is in need of a glowing fire, a little mood lighting, and a rockin’sound system. Be the first in your neighborhood to upgrade. Your kids will thank you…andyou can impress your friends.
USB Port The USB port in your 21 Electric is a power supply only. For all other brands of audio players or phones use
the USB charging adapter that was included with your device.
Auxiliary Cable Simply attach one end of the 3.5 mm auxiliary cable into the headphone jack of your audio player, andinsert the other end into the Audio Input located in the control box at the base of your 21 Electric.

© 2010 Travis Industries Inc.

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21E Electric Fireplace – Audio System

16

Remote Control In addition to fully operating every feature on your
21 Electric, the hand-held Remote Control performs two audio functions:
1. Power On/Off
2. Volume Adjust*Music Functions All music functions are controlled directly from the audio
player itself. For continuous play we recommend choosing a genre or playlist
and setting the player to ‘Shuffle’ mode. For more detailed operating
instructions please reference your device’s Owner’s Manual.
* For optimum audio quality, adjust the volume on your audio player to 50%-70% of the maximum volume output.

You can bring the party to your fireplace, or bring your fireplace to the party! Going to thecabin for the weekend? Taking an extended Holiday vacation? Pack up your 21 Electric andtake it with you. Don’t leave the entertainment behind!

HD Wireless Playback Options+ MORE!!!
You can use a wireless audio adapter to play music through your 21 Electric Fireplace from your computer, surroundsound receiver, or other audio device.
We recommend Audio Engine’s W1: Premium Wireless Audio Adapter*. This fits nicely
into our appliance and you can broadcast your music up to 100 feet with flawlessuninterupted streaming! For more information about this product visit:
audioengineusa.com. You can purchase Audio Engine’s W1 for $99 directly from theirwebsite or from these other highly reputable electronic stores:••

B&H Photo, Video & Pro Audio www.bhphotovideo.com
JR Music www.jr.com*If you search for other wireless audio options they must fit into a space 3.75” tall x 3” wide x 1” deep© 2010 Travis Industries Inc.

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21E Electric Fireplace – Audio System

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How Wireless Feedback Works
1. Plug the transmitter into a USB port in your computer (or other audio output device.)
2. Plug the receiver into the USB port in the 21 Electric; this provides power to the receiver.
3. Connect the receiver to the Audio Input in the 21 Electric with the included auxiliary cable.
Congratulations! Your 21 Electric is now configured to play music from your computer. Here are some examples ofdifferent ways to play music/audio on your home computer or laptop:•

iTunes Library•

Pandora Radio – www.pandora.com A nifty customized online radio website.

•Your favorite Radio Stations that stream music online (almost all do these days.)

•

CD’s

•

Play audio in perfect harmony with a video’s soundtrack; i.e. online TV shows, YouTube, orDVD’s…Wow! You can even use your 21 Electric as your room’s speaker system!
Studies have proven that music helps sooth your pet and alleviate loneliness while you’reaway. Make your pet the happiest on the block. And men, when you’re in the doghouse…
literally…you’ll still have your favorite Journey album to rock out to.

4. The last step?...JUST PUSH PLAY FROM YOUR COMPUTER!
As you can see, the 21 Electric Fireplace is as versatile as it is unique. So gather up your friends, let your hair down, andgroove to the tunes from your home’s latest and greatest accessory. We’re positive that this hot new product will be a hit
in your lifestyle. Send us a photo of you rockin’ out with your 21 Electric…we’ll be sure to post it on our Facebook site!
Visit our website to learn more about this one of a kind design. www.travisproducts.com© 2010 Travis Industries, Inc.
Trademarks, service marks, products names, company names or logos of Travis Industries, Inc. are protected bytrademark and other laws of the United States, as well as international conventions and the laws of othercountries. Other such properties that are not owned by Travis Industries, Inc., including but not limited tothe iPod™, iPhone™, iTunes™, Pandora™ trademarks, may not be used without the express permission from therespective brand owner. Travis Industries, Inc. is not sponsored by or affiliated or associated with these thirdparty brand owners.

© 2010 Travis Industries Inc.

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21E Travertine, Used Brick & Herringbone Liners© 2010 Travis Industries Inc.

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