●Mandom Group's CSR Material Issues (Ver. 2)
ISO 26000
CoreSubjects

Mandom Group's CSR Material Issues (Ver. 2)
No.

Course of action for CSR material issue

Related SDGs themes(SDGs: Sustainable Development Goals)

Main speciﬁc activities in FY2017

Overall assessment(including some of the most recent activities)

Setting of long-term goals

Policy for the future and KohDoh plan­●Take thorough steps to ensure a safe and secure workplaceenvironment, prevent accidents, and implement precautionary
measures through additional installation of safety equipment
in domestic and overseas factory facilities.

Theme Building a risk management

1

Organizational
Governancesystem and continuous
improvement●Provided emergency response training at Mandom businesssites in Japan (January 2018).

T h r o u g h a To t a l R i s k M a n a g e m e n t
Commi t t e e , provide guidance andsupervision regarding continuous
i m p r ove m e n t s i n b u s i n e s s c o n t i n u i t ymanagement and planning (BCM/BCP) andefforts to build the risk management system
for the group as a whole●Identiﬁed issues and examined responses in case of future
amendment of laws and regulations pertaining to chemicalsubstances.

Theme Promoting corporate

2philosophy/culture andcompliance

Build the corporate philosophy for theMandom Group from a global perspective
and provide education to promote acomplete understanding aimed at thoroughimplementation●Established additional responses to new overseas risks, taking
into account the latest international situation.

●Announced vision and new philosophy framework for our
100th anniversary (FY2027) at the group management policy
announcement in April 2017. After that, held a series ofphilosophy education sessions and workshops for all divisions,inside and outside Japan.
●Conducted compliance education (8 times in each division),M a n d o m Co d e o f Co n d u c t t r a i n i n g ( 3 t i m e s ) , a n dcompany-wide education on the Code of Conduct (once).

Theme Continuous investment ineducation on human rights

3
Human Rights

Conduct in-house human rights education
aimed at training employees to act in a way
beﬁtting a corporation engaged in global
business and designed to build an inclusivesociety(Issue No.10 : Building and implementing
CSR procurement system)

Theme Improving health and safety

in the workplace

4

LaborPractices〈Urgent Issue〉
Elucidate the cause of the ﬁre at the plant inIndonesia, prevent any recurrence, andprovide relief to the victims and bereaved
families

Theme Achieving employee

satisfaction (ES) and diversity

5

Build and continuously improve a laborsystem with the aim of achieving Decent
Work practices and ideal work-life balance,
securing diverse human resources, andproviding fair and impartial evaluations●With the cooperation of Amnesty International, carried out
dialogue and voluntary seminar "Business and Human Rights"(October 2017).
●Published Mandom Group Supplier CSR Guidelines (Ver. 2) on
the Mandom website(February 2018).

in products and services

6TheEnvironment

Continuously improve the eco-friendliness ofproducts by building a management systemfor evaluating environmentally friendly
processes and their results in products andservices

16 M a n d o m K o h D o h R e p o r t 2 0 1 8●Identiﬁed continuing risks and examined responses,including of overseas group companies, but did not
develop adequate BCM or formulate BCP.

●Develop manual for recovery and formulate BCP in caseinformation management systems are struck by disaster.

●Continue instillation and education of the corporate philosophy.

●Completed new philosophy workshops as planned
for all divisions, inside and outside Japan.

­●In all divisions in Japan, completed complianceeducation, Mandom Code of Conduct training, andcompany-wide education on the Code of Conduct, asplanned.

●Establish policy and add/review provisions of in-house rules
regarding the prevention of corruption.
●Instill and continue strengthening effective operation of the helplinesystem.

●About 120 Head Ofﬁce employees participated inthe voluntary seminar "Business and HumanRights." Eight selected employees from related
divisions and 9 observers participated in thedialogue.
●Issued Supplier CSR Guidelines (Ver. 2), and sent
this with a CSR procurement self-assessment
questionnaire to 21 domestic suppliers. Responses
to the questionnaire were received from 20companies.

●Revise the Code of Conduct manual and instill in the entire group.

(Under review)(Note) See Issue No. 10 for CSR procurement●Develop and clearly state in-house rules and Code of Conduct relating
to human rights and harassment through compliance with the Act for
Eliminating Discrimination against Persons with Disabilities,awareness/support for LGBT, etc.

●Deferred review of the Code of Conduct andin-house rules to next year or after.

●Acquired certiﬁcation at Mandom Indonesia based on US
occupational health and safety standards (May 2017) andIndonesian safety standards (July 2017).
●Prepared draft of company-wide occupational health andsafety policy. Continued activities to ensure a safe, healthy,and comfortable workplace environment for employees
through improvement activities based on workplace patrols
and in-house sharing of working time management.

●Reduced overtime work, and carried out educational activities
through efforts such as providing diversity education for new
managers, and sending out an in-house e-mail newsletter"Diversity News."●Expanded and implemented courses for Universal Manners
test (Level 3)(Osaka: January 2018, Tokyo: February 2018).
●Continued to create a comfortable working environment tofacilitate work by listening to employees with disabilities.
●Provided internships and engaged in recruitment activities forindividuals with intellectual disabilities.
●Started staged introduction of work-from-home system.
●Improved system and carried out trials (use of satellite ofﬁces,ﬂextime, etc.) as a company-wide project for reforming workstyles.

Theme Environmental considerations●There were 34 participants, including top
management staff, in emergency response training.
(Head Ofﬁce: 26, Aoyama: 5, Fukusaki Factory: 3)●Finished outside renewal audit of Fukusaki Factory
occupational health and safety management system"OHSAS 18001" (November 2017).
●Number of occupational accidents at Fukusaki
Factory in FY2017: 3●Number of occupational accidents: 0●Percentage of employees who took health checks inFY2017: 96.6%●Percentage taking stress checks: 100%

●Percentage taking health checks: 100%

●Percentage of employees who took stress checks inFY2017: 73.8%●Provided diversity education for new managers (60minutes). (Number of participants: 15)(In theprevious year, 133 managers underwent manager
training.)●Universal Manners test (Level 3) was newly acquiredby 54 employees in Osaka, and 55 employees inTokyo. This cer tiﬁcation is schedul ed to beincorporated into new employee training in FY2018.
●Annual overtime hours per person for Mandomalone in FY2017
・Regular employees excluding managers:
135 hours, 40 minutes (86.6% of previous year)
・All employees including contract employees:
90 hours, 53 minutes (86.1% of previous year)●Failed to achieve statutory employment rate fordisabled persons with ﬁgure of 1.93% in FY2017.

●Exceed statutory employment rate fordisabled persons every year.
(Example: Higher than the statutory
minimum employment rate of 2.0% inFY2016)●Number of employees quitting work forchildcare: 0 every year
●Number of employees quitting work for
elderly care: 0 every year
●Rate of obtaining make-up holidays:100%● Co n s u m p t i o n r a t e o f y e a r l y p a i dholidays: 70% or higher●Overtime: Average of less than 5 hours
per month per person●Pe rce n t a ge u s in g in -h o u s e sys t e mfor diverse work styles such as
work-from-home and ﬂexible working
hours: 50% or higher●Set goals as Three-Year Middle-Range Planning for Mandom inJapan.

・Use of biomass material in all laminated packaging
・Switch to FSC-certiﬁed paper for all paper containers andpackaging (over 50%)
●Switched the scrubbing agent in Gatsby facial cleanser made inIndonesia for overseas markets from plastic microbeads tobiodegradable raw materials.

●Promote efforts to disseminate and broaden knowledge ofoccupational health and safety activities at all bases.
●Create 36 agreements in accordance with the amended LaborStandards Act (scheduled to take effect on April 1, 2019), andinform/educate all employees.

●Promote a healthy work-life balance and positive action
・Formulate plans to reform work styles.
・Bolster and promote use of system to eliminate employees quitting
work for childcare.
・Bolster and promote use of system to eliminate employees quitting
work for elderly care.
・Advance efforts to give more opportunities to women.
●Promote Decent Work・Provide education to develop managers who can effectively utilize
subordinates.
・Re-examine career course design.
●Promote diversity and inclusion
・ Provide diversity training to the top management and division
manager class.
・Make efforts to promote employment of the disabled.
・ Bolster system for giving more opportunities to employees withforeign nationality.
・Provide education to prevent violation of human rights and all typesof harassment.

●Review environmental-friendliness standards and formulate
long-term vision.

（MP-12: FY2017-2019)・Switch to FSC-certiﬁed paper for all cardboard used in products●Promote taking health checks, mainly for preventive purposes, andcontinue to carry out stress checks and provide education on mentalhealth.

●Finished switch to alternate raw materials for
Gatsby facial scrub made in Indonesia for overseas
markets, and started shipment of the new product.
(Products for the Japanese market were switched toalternate raw materials in FY2016.)●Promote development of environmentally friendly products (4R).
(Under review)●Switch to plant-derived plastic materials.
●Switch to mechanically recycled PET materials.
●Expand scope of switch to FSC-certiﬁed paper (including package
inserts and backing paper, etc.) and consider response for ﬁrms thathave not acquired distribution management certiﬁcation (CoCcertiﬁcation).

Mandom KohDoh Report 201817

●Mandom Group's CSR Material Issues (Ver. 2)
ISO 26000
CoreSubjects

Mandom Group's CSR Material Issues (Ver. 2)
No.

Course of action for CSR material issue

Related SDGs themes(SDGs: Sustainable Development Goals)

Main speciﬁc activities in FY2017

Theme Promoting measures toward

a carbon-free society

7

TheEnvironment

8

Promoting measures to create a carbon-freesociety based on the Paris Agreement, andefforts to reduce greenhouse gas emissions atall sites

Theme Protecting biodiversity
Grasp the impact on biodiversity of eachproduct throughout its life cycle and carry out
measures to protect biodiversity●Promoted adoption of power reduction equipment (e.g.,switching to LED lighting, changing transformers).

Overall assessment(including some of the most recent activities)●Total energy input in FY2017: 454,043 GJ (changefrom previous year 94.7%)
Domestic sites: 127,628 GJ (change from previousyear 99.4%)
Overseas sites: 326,415 GJ (change from previousyear 92.9%)●Total greenhouse gas (CO2) emissions in FY2017(Scope 1 + 2): 30,701 t (change from previous year 94.0%)
Domestic sites: 6,216 t (change from previous year 98.1%)
Overseas sites: 24,486 t (change from previous year 93.0%)●Set goal of switching to RSPO-certiﬁed oil (Book & Claimsystem) for all glycerine supplied to the Fukusaki Factory as
Three-Year Middle-Range Planning for Mandom in Japan.
●Started phased switching from three FSC-compliant supplierﬁrms, starting with deliveries in February 2018.
●Promoted shift to paperless operations as part of reforming
work styles.

●Joined RSPO (associate member) and ﬁnishedprocedures for credit purchasing.
●Promoted paperless operations.
Total number of copies made by the MandomGroup in Japan: 18.8% reduction from previous year

Setting of long-term goals●Reduce total CO2 emissions for domestic
business by 6.5% or more relative toFY2013 levels by 2027.
(Goal setting for overseas sites is underreview)

recycling-oriented society

Achieve and maintain zero emissions by fully
recycling industrial waste●Investigated and selected contractor capable of recycling
industrial wastes for landﬁll disposal (continuing).

●Industrial waste recycling rates
Fukusaki Factory: 100%, Head Ofﬁce: 100%

Achieve the following by 2027.
●Swit ch all palm oil used in our raw
materials to certiﬁed palm oil.
●Use certiﬁed paper for all paper containers
and packaging.

Fair OperatingPractices

10

Draft Supplier CSR Guidelines and gain thecooperation of suppliers to build and operatea CSR procurement system(Based on the speciﬁc topics within three coresubjects̶ human rights, labor practices andthe environment)

・Ver. 1 (September 2016): 78/78 companies
・Ver. 2 (November 2017): 20/21 companies●Calculate Scope 3 CO2 emissions.
●Formulate and promote long-term vision goals at overseas production
bases (Indonesia, China).

●Use RSPO-certiﬁed oil for all of the most numerous palm oil-derived
raw materials by 2020 (Book & Claim system).
●Use FSC-certiﬁed paper for all cardboard by 2020.
●Continue promoting switch to paperless operations.

●Continue conﬁrming that zero emissions are maintained at industrial
waste disposal contractors.

●Expand scope to include secondary/tertiary and overseas suppliers,etc.

●Responses to Guidelines and Self-Assessment●Issued Mandom Group Supplier CSR Guidelines (Ver. 2). Sent
CRS Procurement Self-Assessment Tool Set prepared by GCNJ
to suppliers connected with sales promotion.

●Examine adoption of renewable energy.

●Reduce amount of content loss (manufacturing sites).
●Continuously achieve zero emissions.

Theme Building and implementing

CSR procurement system●Revise company-wide CO2 emissions reduction goal in light of theinternational situation and government policy, such as the Paris
Agreement and the 2 C target.

●Continue and expand energy conservation activities.

Theme Promoting a9Policy for the future and KohDoh plan

●Revise Mandom Group procurement policy, and explain/instill tosuppliers.

(Under review)●Continue checking response situation for Supplier CSR Guidelines
and Self-Assessment.

●Deferred revision of Mandom Group procurement
policy to FY2018.

●Examine evaluation methods for strengthening monitoring
capabilities.

Theme Taking responsibility for

quality and the health andsafety of consumers

11Consumer
Issues

Effective administration and continuous
improvement of a quality management systemin every phase of our business activities̶
planning, design and development,
procurement, production, shipping and sales

Theme Creating new sharedvalues with consumers

12

Build a sys tem o f communication thatenables the use of feedback from a wide
range of consumers; build a product planningsystem that takes into considerationuser-friendliness and safety

Theme Detecting and contributing

to new social paradigms

13

Community
Involvement
andDevelopment

Look into KohDoh that can promotethorough in-company understanding of andability to contribute to internationalframeworks such as the UN Global Compact's
10 Principles and the Sustainable
Development Goals (SDGs)

Theme Co-creating value with society

14

Build co-creative relationships with researchorganizations, NGOs, NPOs and others toachieve sustainable social development andbegin taking measures(with Japanese Society for Alternatives toAnimal Experiments; Graduate School of
Pharmaceutical Sciences, Osaka University,etc.)

18 M a n d o m K o h D o h R e p o r t 2 0 1 8●Published full lists of ingredients on the product information
page of our website.
●Considered revision of Mandom Group quality assurance
policy and review of quality assurance system.

●Improved speciﬁcations and changed button design due tocustomer feedback that it is difﬁcult to remove and attach thecover of LUCIDO Hair Color One Push Type.
●Considered adding a caution label to make clear that blade is
not replaceable, as a response to the misunderstanding that
the GB Body Hair Trimmer can be disassembled and its blade
replaced (scheduled to be ﬁnished in summer 2018).

●Carried out seminars and dialogues on universal design (May2017).
●Cooperated with speeches and subcommittees in Osakaﬁeldwork of second year students at Kansai University SeniorHigh School (June 2017).
●Cooperated with SGH Fall Holiday Business/University Tourand Training (November 2017) and research presentation
meeting on "Investigations" (February 2018) of Osaka
Prefectural Senri Senior High School.
●Carried out dialogue and voluntary seminar "Business andHuman Rights" (October 2017).

●Continued efforts in the Joint Research Program with theGraduate School of Pharmaceutical Sciences at OsakaUniversity.
●Continued call for proposals for Mandom International
Research Grants on Alternatives to Animal Experiments.
(Decided on research themes for 11th grant: May 8, 2018,
News Release)●Started publishing full lists of ingredients on ourwebsite in April 2017. Continuing to add andupdate the list when new products go on sale.
●Deferred revision of quality assurance policy toFY2018.

●Although improvements were made in products andservices based on feedback from customers, these
did not go as far as creating new shared value withconsumers.

●Take up the challenge of zero quality
complaints.

●Actively participate in UN Global Compact (Network Japan) andefforts of other groups outside the company.
●Carry out seminars and dialogues relating
to social and environmental issues at least
twice a year.

●Received Distinguished Service Award at the 30th
Annual Meeting of the Japanese Society for
Alternatives to Animal Experiments. (November 2017)● Co n t i n u e s e m i n a r s a n d d i a l o g u e s r e l a t i n g t o s o c i a l a n denvironmental issues.
●Review and implement in-house education programs.
●Strengthen support for international reporting guidelines such as GRI,and bolster and continue strengthening communication system.

●See the following section of the website for previous
results of the Joint Research Program with theGraduate School of Pharmaceutical Sciences atOsaka University.
Community Involvement and Development > Joint
Research Program with the Graduate School of
Pharmaceutical Sciences at Osaka University●Continuously improve and strengthen the quality assurance cycle forpreventing product recall (strengthen checking function in PDCA).

●Promote the use of universal design for containers, explanatorylabeling, and other elements, so all consumers can safely andsecurely use products.

(Under review)●There were 32 participants in the universal design
seminar. Eight selected employees and 7 observers
participated in the dialogue.
●Due to the dialogue and voluntar y seminar"Business and Human Rights," understanding wasdeepened regarding the signiﬁcance andimportance of up-to-date information andinitiatives, together with members involved in CSR
procurement.

●Revise Mandom Group quality assurance policy.

●Continue efforts with the Graduate School of Pharmaceutical Sciencesat Osaka University.

­●Continue efforts with the Japanese Society for Alternatives to Animal
Experiments.
●Pursue new co-creative relationships through efforts to address Issue
No. 13.

Mandom KohDoh Report 201819