Solution Brief

APEX AIOPs
AI-driven observability and incident management for modern IT operations

10X Faster time toresolution of infrastructure
issues1

70% Reduction intime to resolve
application issues2

93% Reduction incustomer reported issues3• Infrastructure
Observability: Assures onpremises and multicloudinfrastructure integrity

APEX AIOps is an AI-driven observability and incident
management software-as-a-service that simplifies IT operations,increases your IT team’s agility and gives you more control overyour digital infrastructure. It helps you:•••Simplify operations by transforming high-volume event
and alert noise into actionable incidents with root cause
and recommendations.
Increase staff agility by enabling better collaboration
across silos to triage and resolve issues faster.
Improve control over service availability by predicting
issues and intelligently automating remediation.

APEX AIOps’ three main capabilities include:• Infrastructure Observability: AI-driven observability for
optimizing Dell infrastructure health, cybersecurity andsustainability.
• Application Observability: AI-driven full-stackobservability, integrated with Dell infrastructure foroptimizing application performance.
• Incident Management: AI-driven incident lifecycle
workflow for optimizing the availability of your digital
infrastructure.

• Application
Observability: Delivers
application reliability• Incident Management:
Automates service
availability across yourdigital infrastructure

Infrastructure Observability: Lets you know what’s happening with yourinfrastructure, what will happen and what to do about it.

© 2024 Dell Inc. or its subsidiaries.
© 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Assure infrastructure integrity with
Infrastructure Observability
APEX AIOps Infrastructure Observability helps
assure the integrity of Dell core, edge andmulticloud infrastructure by providing AI-driven
health, cybersecurity and sustainability insights andrecommendations. Its comprehensive, predictive
observability can yield:• 10X faster time to resolution ofinfrastructure issues1• 1 workday of system administration saved
per week on average1• 3 minutes to automate cybersecurity
checking for 1,000 systems3advice; custom reporting; API for third-party tool
integration and more.

Application Observability: Lets you know what is impacting
your applications and what to do about it.

Deliver application reliability with Application
Observability
APEX AIOps Application Observability helps you
optimize application performance to reduce risk,
accelerate innovation and increase productivity bydelivering full stack observability integrated with
Dell infrastructure.
Its combined high-fidelity application metrics andinfrastructure health analytics can yield:• 70% reduction in mean time to resolution ofapplication issues4• 3X increase in application deployments4• Up to 60% less business productivityimpacting incidents4

Infrstructure Observability: Analyzes and predicts a wide
range of infrastructure behavior and provides insights andrecommendations for resolving issues quickly and proactively.

Key attributes include health status andcybersecurity risk assessments andrecommendations for remediation; performanceand capacity tracking, anomaly detection andforecasts; failure prediction; energy and emissions
tracking and forecasting; virtualization resource
monitoring; generative AI for fast answers andApplication Observability: Conveys full-stack awareness ofapplication and underlying infrastructure health, key application
performance metrics, root cause analysis for application issues
with recommended actions for resolving them quickly andproactively.

© 2024 Dell Inc. or its subsidiaries.
© 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

High-fidelity application call, error and latency
metrics with 1-second granularity correlated withDell infrastructure health analytics help you
determine if root cause is the infrastructure or theapplication itself so you can quickly and moreproactively resolve issues.

Incident Management: Reduces alert noise, incidents andtime to resolution across your entire digital infrastructure.

Automate service availability with IncidentManagement
APEX AIOps Incident Management optimizes theavailability of your digital infrastructure through AIdriven incident lifecycle workflows by reducing
event and alert noise from your multi-vendor/multicloud IT ecosystem, identifying root cause,
improving collaboration across IT disciplines andautomating remediation.

By streamlining IT operations, it can yield:• 99+ percent event noise reduction3• 50+ percent reduction in tickets3• 93 percent reduction in customer reported
issues3

Incident Management Situation Room: Displays alerts
associated with each unique incident in a timeline that
pinpoints root cause and provides actions for remediation,
including automation for self-healing.

Its situation room enables efficient collaboration
across IT teams, immediately associates current
incidents with similar historical incidents and how
they were resolved. Integration with 100+ thirdparty IT tools automatically processes enterprisewide operational information and triggers
notification, ticketing and automated remediation
through supervised resolution and self-healing.

Learn more at www.dell.com/apex-aiops

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CloudIQ User Survey, Dell Technologies, 2021. Actual results may vary.
The Total Economic Impact™ Of IBM Instana Observability Cost Savings and Business Benefits Enabled By Instana Observability,” Forrester, 2024. Actual results may vary.
Customer research, Moogsoft, 2023. Actual results may vary.

23© 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

© 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respectiveowners..

© 2024 Dell Inc. or its subsidiaries.

© 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.