Communication Skills

Communicating Up, Down
and Across the Organization

Communication Skills

Communicating Up, Downand Across the Organization
Become a strong, passionate, and effective communicatorwith your colleagues, managers and senior management.

Highlights
A practical, hands-on and business focused programme withlots of role plays and real business situations.
Learn to communicate with all levels of the organization
including senior management and peers.

Key Competences
Communication skills
Motivating your team
Building self-confidence

Influencing skills
Developing your message
Building trust & credibility

The Right Programme for YouYou want and need to be a professional,
clear and effective communicator with your Managers
colleagues, boss and senior management.
Business Professionals
This programme gives you the skills youneed in today's business world.

Learn, Practice and Use
Analyse your audiences and different possible situations in advance
Create simple processes to adapt your message to specific audiences
Apply clear strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers
Practice skills for delivering messages that are clear, professional and effective
Use different presentation formats to motivate, influence and inform
Identify the best uses of communication technologies available today
Develop messages that speak both to the mind and the heart
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Practical InformationFace-to-Face

Live Online

PMI Certified

2 days4 x 3-hoursessions

The programme is certified by the ProjectManagement Institute® (PMI).
More information at mce.eu/pmi€1,995€1,995

Available In-Company
The programme is available as an
In-Company solution for your teams.
More information at mce.eu/inco

mce.eu/communication for dates, locations and full programme outline

Programme Modules
1

Solving Real Workplace Communication Issues
Recognize the role of communicating in developing influence andimproved productivity
Identify your specific workplace up/down/across communication
challenges as focal points

2

Putting the Best “You” Forward
Exhibit a strong sense of confidence and external image
Create and maintain credibility and trust with others
Apply strategies to build and use rapport with colleagues

3Targeting your Message to the Audience
Analyse the audience to create messages that address listeners’ specificneeds
Assess and speak to others’ organizational positions, roles, andresponsibilities
Create multidimensional messages that speak to both the mind and theheart of listeners

4

Targeting your Message to the Situation
Identify the best uses of various forms of communication technologies
Choose the most appropriate communication channel to be effective invarious work situations
Assess and plan effective messaging in teams and groups when up, down,
and across members are all present5Framing the Message

6

Motivating and Influencing Throughout the Organization

Apply message framing strategies to create an open and responsive
communication environment
Assess influencing preferences and situational needs to impact
personal persuasive ability
Practice skills for delivering messages that promote clear andproductive communication

Build productivity by applying up, down, and across motivational
communication strategies
Evaluate and practice various motivational, informative, and influencing
presentation formats

Learnthe key business skills and knowledge youneed for your management role today andtomorrow

Practicethe skills you learn and get feedback,recommendations and coachingUsewhat you learn and practise as soon as
you get back to your office

For more information please contact:+32 2 543 21 20

info@mce.eu

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