Creating an Environment to Welcome Muslim Travelers to JapanTokyo, 28 November : In March this year, the government set up a Ministerial Council on thePromotion of Japan as a Tourism-Oriented Country, with a view to undertaking a determinedpush to rebuild a strong Japanese economy and develop Japan into a tourism destination
offering attractions surpassing those of neighboring countries, as part of its growth strategy.
At its meeting in June, the Council drew up an action program and initiated a drive to achievethese objectives.
In response to these developments, Narita Airport, which aims to become the customer users’
preferred airport, has embarked on a drive to provide more services and an environment toaccommodate its Muslim customers who make up a large proportion of visitors from South
East Asia by providing Halal food and devotion areas. Muslim passenger traffic from South
East Asia is expected to continue increasing and the following are some of the new services tobe put in place:

1. Prayer Room Improvements(1) Renaming of facility to "Prayer Room" (1 December 2013)
Presently, "Silence Rooms" for prayer and meditation are available in the area before
passport control in Terminal 1 and 2. These will be renamed "Prayer Rooms" to indicate
the purpose of these facilities more clearly to the customers. (*Note 1)(2) Ablution areas for ritual washing before prayers (January 2014)(3) New prayer rooms in the areas after passport control (by summer 2014)
Locations of new prayer rooms:① Near Bus Gate 28 on the 2nd floor of the Central Building in Terminal 1② Near Bus Gate 70 on the 1st floor of the Main Building in Terminal 2 (*Note 2)① Terminal 1② Terminal 2(*Note 1) As before, the prayer rooms will be available for all.
(*Note 2) The new prayer room in Terminal 2 will be a temporary facility (with no ablution area)
until further development, planned in conjunction with the construction of theconnecting corridor in the terminal.

2. Halal Food Services(1) Halal catering service in the rental lounges
Customers using the rental lounges will be able to order Halal meals prepared at theinternational Halal in-flight catering kitchens of Cosmo Enterprises Co., Ltd. and TFKCorporation.
* Halal is an Arabic word meaning "permissible" and refers to objects and actions that areconsidered lawful under Islamic law. Muslims avoid food that contains alcohol, pork and theirderivatives, and their beliefs dictate that other food products must also be prepared and cooked inaccordance with Islamic law.

Catering Companies
Rental lounges in Terminal 1: Tokyo Airport Restaurant Co., Ltd.
(Prepared by Cosmo Enterprises Co., Ltd.)
Rental lounges in Terminal 2: TFK Corporation



Halal Meal Orders
Reservations accepted from Sunday, 1 December 2013
* The actual service will be available from Friday, 6 December 2013.

Locations
23 rental lounges at Narita Airport (11 lounges in Terminal 1, 12 lounges in Terminal 2)
Please check the link below for information regarding the locations of the lounges.
https://www.narita-airport.jp/jp/guide/service/list/svc_24.html

Sample Menu
Here are samples of the menu. Please check what is available when applying for thisservice as the menu is subject to change without notice.

Assortment of Japanese and Western hors d'oeuvres(For 8 persons)

Assortment of sandwiches(For 8 persons)How to Use the Service
Reservations for Halal catering must be made at least 5 days in advance.

Where to Order
Rental Lounge Reservation Desk, Terminal 1, Central Bldg., 5F (Inside Traveler's LoungeRassurants)
Tel: +81 (0) 476-32-2364/2375

Hours: 9:00 - 18:00 everyday(2) Halal certified restaurants (available by summer 2014)
Halal certified restaurants offering meals prepared in dedicated Halal kitchens will soon beavailable in our passenger terminals.
* A Halal kitchen is a kitchen in which only Halal ingredients are used in compliance with Halal rules.
The kitchen is kept free of alcohol, pork and other food items derived from these products, andfood is prepared using dedicated cooking utensils and Halal ingredients and seasonings.

3. Airport Staff Training on Serving Muslim Customers
We will provide training to our airport staff to familiarize them with Islamic rules andcustoms to deepen their knowledge and understanding of Muslim customer needs so thatthey may offer services and hospitality tailored to the customers’ requirements.

Training Schedule and Location
From 2:00 p.m. on Thursday, 19 December 2013, at NAA Headquarters conference roomParticipants
Approx. 150 employees working at Narita Airport

Training Details
Participants will be helped to gain a better understanding of Muslim people living in South
East Asia and be guided on how they can better serve Muslim customers at Narita Airport
using examples.
Supported by:
ASEAN-Japan Centre (ASEAN Promotion Centre on Trade, Investment and Tourism)
Lecturers: Mr. Dananjaya Axioma, Director of Tourism & Exchange Division
Ms. Mizuho Kanda, Assistant Director of Tourism & Exchange Division