L390E / HZI390E Gas Insert

Owners &Installation Manual

www.regency-fire.com
MODELS: L390E-NG / L390EB-NG Natural Gas
HZI390E-NG / HZI390EB-NG Natural Gas

L390E-LP / L390EB-LP Propane
HZI390E-LP / HZI390E-LP Propane

WARNING:FOR YOUR SAFETY
Improper installation, adjustment, alteration, service or What to do if you smell gas:
maintenance can cause injury or property damage. Refer to
Do not try to light any appliancethis manual. For assistance or additional information consult
Do not touch any electrical switch:
an authorized installer, service agency or the gas supplier.
do not use any phone in yourbuilding.
FOR YOUR SAFETY
Immediately call your gas supplier
Do not store or use gasoline or other flammable vapours andfrom a neighbour's phone. Follow
liquids in the vicinity of this or any other appliance.
the gas supplier's instructions.
If you cannot reach your gas
Installation and service must be performed by an authorized
supplier, call the fire department.
installer, service agency or the gas supplier.
Tested by:

Installer: Please complete the details on the back coverand leave this manual with the homeowner.
Homeowner: Please keep these instructions for future reference.

918-982a

FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4

07/20/11

TO THE NEW OWNER
Congratulations! You are the owner of a state-of-the-art Gas Insert by Regency.
The Regency Gas Insert Series of hand crafted appliances has been designed to provide you with all thewarmth and charm of a fireplace, at the flick of a switch. The models L390E / HZI390E of this series have been
approved by Warnock Hersey for both safety and efficiency. As it also bears our own mark, it promises toprovide you with economy, comfort and security for many trouble free years to follow.
Please take a moment now to acquaint yourself with these instructions and the many features of yourRegency Fireplace.

2

L390E / HZI390E Direct Vent Gas Insert

DIMENSIONSUNIT DIMENSIONS
29-5/8”(752mm)3” Air Inlet(76mm)(

3” Exhaust(76mm)

21-5/8”(549mm)I

12-1/8”(308mm)15-1/2”(394mm)E

2-1/4”(57mm)

27-1/2”(699mm)26-1/8”(664mm)10-7/8”(276mm)
3”(76mm)

25-3/4”(654mm)19-1/2”
14-3/4” 17”(375mm)(432mm) (495mm)

20”(508mm)24-1/8”(613mm)15-1/2”(399mm)39-7/8”(1013mm)
39-15/16” (1014mm)
35-15/16” (911mm)

38-1/8” (968mm)

Dimensions w/4 sided Faceplate

L390E / HZI390E Direct Vent Gas Insert

24” (610mm)

25-3/4” (654mm)

31-7/16”(797mm)

27-5/16”(694mm)

17-1/4” (438mm)

Dimensions w/Full Screen Doors
3

TABLE OF CONTENTSSAFETY LABELOPERATING INSTRUCTIONS

Copy of the Safety Label ...............................................5

DIMENSIONS
unit dimensions..............................................................3

REQUIREMENTS
MA Code - CO Detector.................................................7

INSTALLATION
Important Message ......................................................8
Before You Start ............................................................8
Important Message ......................................................9
For Your Safety ..............................................................9
Specifications ................................................................9
Gas Pressure Testing ....................................................9
Installation Into A Solid Fuel Burning Fireplace Or
Factory Built Fireplace ...................................................9
Before You Start ............................................................9
Installation Checklist ....................................................10
Materials Required ......................................................10
Minimum Fireplace Dimensions ..................................10
Minimum Clearances to combustibles ......................... 11
Gas Connection ...........................................................12
Venting.........................................................................12
Flue / vent installation ..................................................13
LeveLing leg adjustment..............................................14
Air shutter Adjustment .................................................15
High Elevation .............................................................16
Gas Line Installation ....................................................16
Gas Pipe Pressure Testing ..........................................16885 S.I.T. Valve Description.........................................16
Conversion from NG to LP ........................................17
Fan installation / removal.............................................19
Wiring Diagram ............................................................21
Fan Wiring Diagram ....................................................23
Optional wall thermostat installation ............................24
Glass crystal / ceramic spa stone installation ..............25
l390E /l390eb log set installation ...............................27
Standing pilot and heat exchange return .....................30
Brick panel installation .................................................31
Enamel panel installation.............................................32
Glass door removal / installation .................................33
3 sided low profile faceplate installation ......................34
4 sided low profile faceplate installation ......................35
Optional screen installation .........................................36
Optional full screen door installation............................37

4

Operating Instructions ................................................38
Lighting Procedure ......................................................38
Shutdown Procedure ...................................................38
First Fire ......................................................................38
Automatic Convection Fan Operation.........................38
Normal Operating Sounds Of Gas Appliances ............39
Copy Of Lighting Instruction Plate ...............................39

MAINTENANCE
Maintenance Instructions............................................40
Door Glass ..................................................................40
Pilot Adjustment ...........................................................41
General Vent Maintenance ..........................................41
Log Replacement ........................................................41
Glass Gasket ...............................................................41
Glass Burner Removal ................................................42
Glass Burner install .....................................................42
L390E/L390EB ceramic burner Removal /installation .43
Fan maintenance - with GTMF remote control ............44
for L390Eb or Hzi390eb...............................................44
Valve replacement .......................................................45

PARTS LIST
Main Assembly ............................................................47
Low profile faceplate ...................................................49

WARRANTY
Warranty ......................................................................51

L390E / HZI390E Direct Vent Gas Insert

SAFETY LABELThis is a copy of the labels that accompany each L390E Gas Insert. We
have printed a copy of the contents here for your review.

NOTE: Regency units are constantly being improved. Check thelabel on the unit and if there is a difference, the label on the unit is
the correct one.

379

Duplicate Serial number

DO NOT REMOVE THIS LABEL /NE PAS ENLEVER CETTE ETIQUETTE

Listed: VENTED GAS FIREPLACE HEATER/ FOYER AU GAZ À ÉVACUATION
Certified for/Certifiée pour: CANADA and U.S.A.
Tested to:CAN/CGA-2.17-M91(R2009)ANSI Z21.88-2009/CSA 2.33-2009
4001172

379
Serial No. / No de serie

Model/Modele:
L390E-NG

NATURAL GAS FIREPLACE INSERT: MODEL L390E-NG ÉQUIPÉ A L'UISINE POUR GAZ NATURAL
MODEL L390E-NG
Factory Equipped For Altitude 0-4500ft. (0-1370m)
Min. supply pressure
5“WC(1.25 kpa) Pression d'allimentation minimum
Low Setting Man. pressure
1.6"
WC(0.41 kpa) Pression à la tubulure d'échappement basse
Max. Manifold pressure
3.5"
WC(0.87 kpa) Pression à la tubulure d'échappement élevée
Orifice size
#35
DMS
Dimensions de l'orifice
Minimum input
22,000
Btu/h (6.45 kW)
Débit Calorifique minimum
Maximum input
31,000
Btu/h (9.09 kW)
Débit Calorifique maximum

Model/Modele:
L390E-LPPROPANE GAS FIREPLACE INSERT: MODEL L390E-LP ÉQUIPÉ A L'UISINE POUR GAZ PROPANE
MODEL L390E-LP
Factory Equipped For Altitude 0-4500ft. (0-1370m)
Min. supply pressure
11"WC(2.73 kpa) Pression d'allimentation minimum
Low Setting Man. pressure
6.4"
WC(1.59 kpa) Pression à la tubulure d'échappement basse
Max. Manifold pressure
10"WC(2.48 kpa) Pression à la tubulure d'échappement élevée
Orifice size
#53
DMS
Dimensions de l'orifice
Minimum input
26,000
Btu/h (7.62 kW)
Débit Calorifique minimum
Maximum input
31,000
Btu/h (9.09 kW)
Débit Calorifique maximum

Minimum Clearances to Combustibles
from Insert
Side wall
Ceiling
MantelMin. Alcove Width
Max. Alcove Depth

A
B
C
K
L

6”
60”
24”
54"
36”

(152mm)(1524mm)(610mm)(1372mm)(914mm)Mantel Clearances
D
E
G

14”
40”
12"

(356mm)(1016mm)(305mm)C
L

B

D

FPI Fireplace Products International Ltd.,
Delta BC, CANADA

Min. Hearth Width
Min. Hearth LengthMax. Mantle Depth

A

G

E
K

MADE IN CANADA /FABRIQUE AU CANADAThis appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI Z223.1, or Natural Gas andPropane Installation Code, CSA B149.1.
This appliance is only for use with the type of gas indicated on the rating plate.
This appliance is not convertible for use with other gases unless a certified kit is used.
This appliance is only for use with the type of gas indicated on the rating plate and may be installed in an aftermarket, permanently located, manufactured(mobile) home where not prohibited by local codes. See owner's manual for details
WARNING. This fireplace has been converted for use with a gas fireplace insert only and cannot be used for burning wood or solid fuels unless all original
parts have been replaced, and the fireplace re-approved by the authority having jurisdiction.
Installer l'appareil selon les codes ou règlements locaux, ou, en l'absence de tels règlements, selon les codes d'installation ANSI Z223.1, National Fuel
Gas Code ou CSA-B149.1 en vigueur.
Cet appareil doit être utilize uniquement avec le type de gaz indiqué sur la plaque signalétique. Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.-U. seulement) installée à demeure si les règlements locaux le permettent. Voir la notice de l'utilisateur pour plus derenseignements. Cet appareil ne peut pas être utilisé avec d'autres gaz sauf si une trousse de conversion certifiée est fournie.
Cet appareil n'est pas convertible pour une utilisation avec d'autres gaz, sauf si un kit certifié est utilisé.
Cet appareil doit être utilize uniquement avec le type de gaz indiqué sur la plaque signalétique. Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.-U. seulement) installée à demeure si les règlements locaux le permettent. Voir la notice de l'utilisateur pour plus derenseignements.
AVERTISSEMENT : Ce foyer a été converti pour utilisation avec un foyer au gaz encastrable et ne peut être utiliser pour brûler du bois ou d'autres
combustibles solides à moins que toutes les pièces d'origine aient été remplacées et que le foyer ait été approuvé de nouveau par l'autorité compétente.
This vented gas fireplace heater is not for use with air filters.
Ne pas utiliser de filtre à air avec ce foyer au gaz à évacuation.

Electrical supply / Électrique 115VAC, 2.5 A, 60Hz, Less than 10A Fan Part # 911-071

VENTED GAS FIREPLACE HEATER - NOT FOR USE WITH SOLID FUELS. / FOYER AU
GAZ À ÉVACUATION - NE PAS UTILISER AVEC DUCOMBUSTIBLE SOLIDE.

918-981

For the State of Massachusetts, installation and repair must be done by a plumber or gasfitter licensed in the Commonwealth of
Massachusetts.
For the State of Massachusetts, flexible connectors shall not exceed 36 inches in length.
For the State of Massachusetts, the appliances individual manual shut-off must be a t-handle type valve.
The State of Massachusetts requires the installation of a carbon monoxide alarm in accordance with NFPA 720 and a CO alarm withbattery back up in the same room where the gas appliance is installed.

L390E / HZI390E Direct Vent Gas Insert

5

SAFETY LABELThis is a copy of the labels that accompany each HZI390E Gas Insert.
We have printed a copy of the contents here for your review.

NOTE: Regency units are constantly being improved. Check thelabel on the unit and if there is a difference, the label on the unit is
the correct one.

Duplicate Serial number

385
DO NOT REMOVE THIS LABEL /NE PAS ENLEVER CETTE ETIQUETTE

Listed: VENTED GAS FIREPLACE HEATER/ FOYER AU GAZ À ÉVACUATION
Certified for/Certifiée pour: CANADA and U.S.A.
Tested to:CAN/CGA-2.17-M91(R2009)ANSI Z21.88-2009/CSA 2.33-2009
4001172

385
Serial No. / No de serie

Model/Modele:
HZI390E-NG

NATURAL GAS FIREPLACE INSERT: MODEL HZI390E-NG ÉQUIPÉ A L'UISINE POUR GAZ NATURAL
MODEL HZI390E-NG
Factory Equipped For Altitude 0-4500ft. (0-1370m)
Min. supply pressure
5“WC(1.25 kpa) Pression d'allimentation minimum
Low Setting Man. pressure
1.6"
WC(0.41 kpa) Pression à la tubulure d'échappement basse
Max. Manifold pressure
3.5"
WC(0.87 kpa) Pression à la tubulure d'échappement élevée
Orifice size
#35
DMS
Dimensions de l'orifice
Minimum input
22,000
Btu/h (6.45 kW)
Débit Calorifique minimum
Maximum input
31,000
Btu/h (9.09 kW)
Débit Calorifique maximum

Model/Modele:
HZI390E-LP

PROPANE GAS FIREPLACE INSERT: MODEL HZI390E-LP ÉQUIPÉ A L'UISINE POUR GAZ PROPANE
MODEL HZI390E-LP
Factory Equipped For Altitude 0-4500ft. (0-1370m)
Min. supply pressure
11"WC(2.73 kpa) Pression d'allimentation minimum
Low Setting Man. pressure
6.4"
WC(1.59 kpa) Pression à la tubulure d'échappement basse
Max. Manifold pressure
10"WC(2.48 kpa) Pression à la tubulure d'échappement élevée
Orifice size
#53
DMS
Dimensions de l'orifice
Minimum input
26,000
Btu/h (7.62 kW)
Débit Calorifique minimum
Maximum input
31,000
Btu/h (9.09 kW)
Débit Calorifique maximum

Minimum Clearances to Combustibles
from Insert
Side wall
Ceiling
MantelMin. Alcove Width
Max. Alcove Depth

A
B
C
K
L

6”
60"
24”
54"
36”

(152mm)(1524mm)(610mm)(1372mm)(914mm)Mantel Clearances

C

D
E
G

14”
40”
12"

(356mm)(1016mm)(305mm)L

B

D

FPI Fireplace Products International Ltd.,
Delta BC, CANADA

Min. Hearth Width
Min. Hearth LengthMax. Mantle Depth
.

A

G

E
K

MADE IN CANADA /FABRIQUE AU CANADAThis appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI Z223.1, or Natural Gas andPropane Installation Code, CSA B149.1.
This appliance is only for use with the type of gas indicated on the rating plate.
This appliance is not convertible for use with other gases unless a certified kit is used.
This appliance is only for use with the type of gas indicated on the rating plate and may be installed in an aftermarket, permanently located, manufactured(mobile) home where not prohibited by local codes. See owner's manual for details
WARNING. This fireplace has been converted for use with a gas fireplace insert only and cannot be used for burning wood or solid fuels unless all original
parts have been replaced, and the fireplace re-approved by the authority having jurisdiction.
Installer l'appareil selon les codes ou règlements locaux, ou, en l'absence de tels règlements, selon les codes d'installation ANSI Z223.1, National Fuel
Gas Code ou CSA-B149.1 en vigueur.
Cet appareil doit être utilize uniquement avec le type de gaz indiqué sur la plaque signalétique. Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.-U. seulement) installée à demeure si les règlements locaux le permettent. Voir la notice de l'utilisateur pour plus derenseignements. Cet appareil ne peut pas être utilisé avec d'autres gaz sauf si une trousse de conversion certifiée est fournie.
Cet appareil n'est pas convertible pour une utilisation avec d'autres gaz, sauf si un kit certifié est utilisé.
Cet appareil doit être utilize uniquement avec le type de gaz indiqué sur la plaque signalétique. Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.-U. seulement) installée à demeure si les règlements locaux le permettent. Voir la notice de l'utilisateur pour plus derenseignements.
AVERTISSEMENT : Ce foyer a été converti pour utilisation avec un foyer au gaz encastrable et ne peut être utiliser pour brûler du bois ou d'autres
combustibles solides à moins que toutes les pièces d'origine aient été remplacées et que le foyer ait été approuvé de nouveau par l'autorité compétente.
This vented gas fireplace heater is not for use with air filters.
Ne pas utiliser de filtre à air avec ce foyer au gaz à évacuation.
For use with glass doors certified with the appliance only.
Pour utilisation uniquement avec les portes en verre certifiées avec l'appareil.

Electrical supply / Électrique 115VAC, 2.5 A, 60Hz, Less than 10A Fan Part # 911-071

VENTED GAS FIREPLACE HEATER - NOT FOR USE WITH SOLID FUELS. / FOYER AU
GAZ À ÉVACUATION - NE PAS UTILISER AVEC DUCOMBUSTIBLE SOLIDE.

919-003

For the State of Massachusetts, installation and repair must be done by a plumber or gasfitter licensed in the Commonwealth of
Massachusetts.
For the State of Massachusetts, flexible connectors shall not exceed 36 inches in length.
For the State of Massachusetts, the appliances individual manual shut-off must be a t-handle type valve.
The State of Massachusetts requires the installation of a carbon monoxide alarm in accordance with NFPA 720 and a CO alarm withbattery back up in the same room where the gas appliance is installed.

6

L390E / HZI390E Direct Vent Gas Insert

REQUIREMENTS
MA Code - CO Detector(for the State of Massachusetts only)
5.08: Modifications to NFPA-54, Chapter 10(2) Revise 10.8.3 by adding the following additional requirements:(a) For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part forresidential purposes, including those owned or operated by the Commonwealth and where the side wall exhaust vent termination is less thanseven (7) feet above finished grade in the area of the venting, including but not limited to decks and porches, the following requirements shallbe satisfied:
1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the side wall horizontal vented gas fueled
equipment, the installing plumber or gasfitter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up is
installed on the floor level where the gas equipment is to be installed. In addition, the installing plumber or gasfitter shall observe that a battery
operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building or structure
served by the side wall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure the services ofqualified licensed professionals for the installation of hard wired carbon monoxide detectors
a. In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic, the hard wired carbon
monoxide detector with alarm and battery back-up may be installed on the next adjacent floor level.
b. In the event that the requirements of this subdivision can not be met at the time of completion of installation, the owner shall have a period ofthirty (30) days to comply with the above requirements; provided, however, that during said thirty (30) day period, a battery operated carbon
monoxide detector with an alarm shall be installed.
2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in accordance with the above provisions
shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certified.
3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight(8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The
sign shall read, in print size no less than one-half (1/2) inch in size, "GAS VENT DIRECTLY BELOW. KEEP CLEAR OF ALL
OBSTRUCTIONS".
4. INSPECTION. The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the installation
unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR
5.08(2)(a)1 through 4.
(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled "Equipment Not Required To Be Vented" in the most current edition of NFPA 54 as adopted by
the Board; and2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or structure separate from the dwelling, building or
structure used in whole or in part for residential purposes.
(c) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM PROVIDED. When the manufacturer of ProductApproved side wall horizontally vented gas equipment provides a venting system design or venting system components with the equipment, theinstructions provided by the manufacturer for installation of the equipment and the venting system shall include:
1. Detailed instructions for the installation of the venting system design or the venting system components; and2. A complete parts list for the venting system design or venting system.
(d) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED. When the manufacturer of a
Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the flue gases, but identifies"special venting systems", the following requirements shall be satisfied by the manufacturer:
1. The referenced "special venting system" instructions shall be included with the appliance or equipment installation instructions; and2. The "special venting systems" shall be Product Approved by the Board, and the instructions for that system shall include a parts list anddetailed installation instructions.
(e) A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting instructions,
all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or equipment at the completion of
the installation.

L390E / HZI390E Direct Vent Gas Insert

7

INSTALLATIONIMPORTANT MESSAGE
SAVE THESE
INSTRUCTIONSThe L390E / HZI390E Gas Inserts must be installedin accordance with these instructions. Carefully read
all the instructions in this manual first. Consult the"authority having jurisdiction" to determine the needfor a permit prior to starting the installation. It is the
responsibility of the installer to ensure this fireplaceis installed in compliance with manufacturers
instructions and all applicable codes.

BEFORE YOU START
Safe installation and operation of this appliancerequires common sense, however, we are requiredby the Canadian Safety Standards and ANSIStandards to make you aware of the following:

YOUNG CHILDREN SHOULD BE CAREFULLY SUPERVISED WHEN THEY ARE
IN THE SAME AREA AS THE APPLIANCE. TODDLERS, YOUNG CHILDRENAND OTHERS MAY BE SUSCEPTIBLE
TO ACCIDENTAL CONTACT BURNS. A
PHYSICAL BARRIERS IS RECOMMENDED IF THERE ARE AT RISK INDIVIDUAL
IN THE HOUSE. TO RESTRICT ACCESSTO A FIREPLACE OR STOVE, INSTALL
AN ADJUSTABLE SAFETY GATE TO
KEEP TODDLERS, YOUNG CHILDRENAND OTHER AT RISK INDIVIDUALS OUT
OF THE ROOM AND AWAY FROM HOT
SURFACES.
CLOTHING OR OTHER FLAMMABLE
MATERIAL SHOULD NOT BE PLACEDON OR NEAR THE APPLIANCE.

INSTALLATION AND REPAIR SHOULD
BE DONE BY AN AUTHORIZEDSERVICE PERSON. THE APPLIANCESHOULD BE INSPECTED BEFORE
USE AND AT LEAST ANNUALLY BY A
PROFESSIONAL SERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TO EXCESSIVE
LINT FROM CARPETING, BEDDING
MATERIAL, ETC. IT IS IMPERATIVETHATCONTROL COMPARTMENTS, BURNERS
AND CIRCULATING AIR PASSAGEWAYS
OF THE APPLIANCE BE KEPT CLEAN.
DUE TO HIGH TEMPERATURES, THE
APPLIANCE SHOULD BE LOCATEDOUT OF TRAFFIC AND AWAY FROMFURNITURE AND DRAPERIES.
WARNING: FAILURE TO INSTALL THISAPPLIANCE CORRECTLY WILL VOID
YOUR WARRANTY AND MAY CAUSE A
SERIOUS HOUSE FIRE.
CHILDREN AND ADULTS SHOULD BE
ALERTED TO THE HAZARDS OF HIGH
SURFACE TEMPERATURES, ESPECIALLY THE FIREPLACE GLASS, AND
SHOULD STAY AWAY TO AVOID BURNS
OR CLOTHING IGNITION.

8

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONIMPORTANT MESSAGE
SAVE THESE
INSTRUCTIONSThe Regency Gas Insert must be installed inaccordance with these instructions. Carefully
read all the instructions in this manual first.
Consult the building authority having jurisdiction
to determine the need for a permit prior to starting
the installation.
NOTE: Failure to follow the instructions could
cause a malfunction of the heater which could
result in death, serious bodily injury, and/or property damage. Failure to follow these
instructions may also void your fire insurance
and/or warranty.

FOR YOUR SAFETY
This appliance requires air for proper combustion.
Always provide adequate combustion andventilation air. Follow instructions andinformation in CAN/CGA B149 (in Canada) or
the National Fuel Gas Code ANSI Z223.1 (in theUSA), regarding requirements for combustionand ventilation air.

SPECIFICATIONSAt pressures over 1/2 psig, the pipe to the unit
must be disconnected.
Gas Input Capacity:
Natural Gas 31,000
Propane31,000

Btu/h
Btu/h

Min. Input(with Proflame GTM or GTMF remote)Natural Gas 22,000 Btu/h
Propane26,000 Btu/h
Fuels: Approved for use with both natural gas,and propane. Approved as is for use at 0' to
4,500' (0-1370m).
Electrical: 120V A.C. system.
Circulation Fan: Variable speed, 140 CFM.
Log Set: Ceramic fibre, 6 per set - L390E
Glass Crystals: 7lbs of glass crystals - HZI390E
Vent System: 3" co-linear aluminum flex.
The efficiency rating of the appliance is a
product thermal efficiency rating determined
under continuous operating conditions andwas determined independent of any installedsystem.
L390E / HZI390E Direct Vent Gas Insert

GAS PRESSURETESTING
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shut off valve during any pressure testingof the gas supply piping system at test pressuresequal to or less than 1/2 psig. (3.45 kPa).

INSTALLATION INTO A
SOLID FUEL BURNING
FIREPLACE OR
FACTORY BUILTFIREPLACE
The L390E / HZI390E Gas Inserts have beentested and approved to be vented into any
masonry fireplace or approved solid fuel burning
factory built fireplace that will allow the insert tophysically fit into the firebox. Refer to "Minimum
Fireplace Dimensions" section for minimum
fireplace clearances.
If the factory built fireplace* height is too low foryour Insert, you may remove the smoke baffle
plate, damper, refractory (firebricks), glass
doors, screen rails, screen mesh and log grates
from the factory built fireplace as long as these
items are saved and are reinstalled in the eventthat the Insert is removed.
Smoke shelves, shields and baffles may beremoved if attached by mechanical fasteners.
If any part is removed it must not weaken the
structural integrity of the factory built fireplace.
NOTE: Any alterations made to the listed solid
fuel burning factory built fireplace may void thelisting of the fireplace.
*Check with your local inspector before
commencing with this installation.
Installer must mechanically attach the suppliedlabel to the inside of the firebox of the fireplace
into which the gas fireplace insert is installed.
"WARNING: This fireplace has been
converted for use with a gas fireplace insert
only and cannot be used for burning wood orsolid fuels unless all original parts have been
replaced, and the fireplace re-approved by theauthority having jurisdiction."

BEFORE YOU START
Safe installation and operation of this appliancerequires common sense, however, we are
required by the Canadian Safety Standards
and ANSI Standards to make you aware of
the following:

General Safety Information
1) The appliance installation must conformwith local codes or in the absence of local
codes, with CAN/CGA B149 (in Canada) or
the National Fuel Gas Code ANSI Z223.1 in
the U.S.A.This appliance should be installed
by a qualified gas fitter technician only.
2) Installation and repair should be done
by a qualified service person.
3) The appliance should be inspected before
use and at least annually by a professional
service person. More frequent cleaning
may be required due to excessive lint fromcarpeting, bedding material, animal hair, etc.
It is imperative that control compartments,
burners and circulating air passageways of
the appliance be kept clean.
4) See general construction and assembly
instructions. This appliance may only be
installed in a vented, noncombustible
fireplace.
5) This appliance is Listed for bedroom
installations when used with a Listed Millivolt
Thermostat. Some areas may have further
requirements, check local codes before
installation.
6) Always connect this insert to a vent system
venting to the outside of the building
envelope. Never vent to another room orinside a building. Make sure that the ventis properly sized and is of adequate height
to provide the proper draft.
7) Inspect the venting system annually forblockage and any signs of deterioration.
8) Any glass removed for servicing must be
replaced prior to operating the appliance.
9) To prevent injury, do not allow anyone who
is unfamiliar with the operation to use thefireplace.
10) Due to high temperatures, the applianceshould be located out of high traffic areas
and away from furniture and draperies.
Children and adults should be alerted tothe hazards of high surface temperatures,
especially the fireplace glass and gold
trims, and should stay away to avoid burns
or clothing ignition. Young children should
be carefully supervised when they are in
the same room as the appliance. Clothingor other flammable material should not be
placed on or near the appliance.
Emissions from burning wood or gas could
contain chemicals known to the State ofCalifornia to cause cancer, birth defects
or other reproductive harm.

9

INSTALLATIONINSTALLATIONCHECKLIST
Before installing vent system ensure that the damper
plate is open and secure to prevent the damper platefrom falling down and crushing the liner.
The Regency Gas Insert is installed as listed.
1) Check all clearances to combustibles, (Refer tosections "Minimum Fireplace Dimensions andClearances to Combustibles)2) Make the gas connection. (Refer to section "Gas
Connection")3) Install the two 3" flue liners (intake and exhaust)to the sliding connector plate. (Refer to section"Flue Liner Installation.")4) Slide the unit half way into the fireplace.

MATERIALS REQUIREDNo electrical power supply is required for the gas
control to operate. A 120 Volt AC power cord ishooked up to the fan(if installed). Plug the 3 wire
cord into a suitable receptacle. Do not cut the
ground terminal off under any circumstances.
When connected with 120 volts, the appliance mustbe electrically grounded in accordance with local
codes, current version of CSA C22.1 (in Canada)or in the absence of local codes, with the National
Electrical Code ANSI/NFPA 70-1987.

MINIMUM FIREPLACEDIMENSIONS
The minimum fireplace clearances & dimensions
for the Regency gas insert are shown in thefollowing diagrams:5) Pull the vent connector plate through the tapered
brackets and fasten to the front plate. Refer tosection "Flue Liner Installation.")A6) Slide the unit fully into the fireplace. Level ifnecessary.

B

7) Install 4-AA batteries into receiver. This unit will
not operate without AA batteries in place.
C8) Test gas pressure (Refer to section "Gas Pipe
Pressure Testing"). Check aeration system(Refer to section "Gas Insert Aeration System").

D9) Install standard and optional features. Refer tothe following sections:a. Brick Panels
b. Enamel Panels
c. Log Set
d. Glass Crystalse. Spa stones
f. Low Profile Faceplateg. Optional Screen

E

Low
ProfileFaceplate

Max Lentil
Bar Depth
A

Height
B

Depth
C

Width
(rear)
D

Width(front)
E

10"

20"

15.5"

22"

30"

10) Final check: Before leaving this unit with thecustomer, the installer must ensure that theappliance is firing correctly. This includes:a) Clocking the appliance to ensure the correct
firing rate.
b) Adjusting the primary air, if required, toensure that the flame does not carbon. See"Gas Insert Aeration System" section.
c) Ensuring that the appliance is venting
correctly.

10

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONMINIMUM CLEARANCES TO COMBUSTIBLES
The clearances listed below are Minimum distances unless otherwise stated:
A major cause of fires is failure to maintain required clearances (air space) to combustible materials. It is of the greatest importance that thisdecorative gas appliance be installed only in accordance with these instructions.

Clearance:

Dimension

A: Sides6" / 152 mmside of unit

B: Ceiling60" / 1524 mm

top of unit

C: Mantel (Min. Height)

24" / 610mm

0" out to12" (305mm) deep

D:Min. Hearth Width14" / 356mm

E: Min. Hearth Length40"/ 1016mm

G: Max. Mantle Depth

0 -12" / 305 mm

K: Min. Alcove Width54" / 1372 mm

L: Max. Alcove Depth36" / 914 mm

Measured From:@ 44" (1118mm) from bottom of unit

0
2
4
6
8
10
12
14
16
18
20
22
24

Notes: Non-combustible hearth required.

Allowable
Mantel Area

A

G
B

38
36
34
32
30
28
26
24

C

0-12"
Max

L

D

24" Min
From Top of
Door
Opening)URPERWWRP
RIXQLW

E
K

Diagram 1* For every 1" the mantel is above the minimum height,
the mantel can extend out 1 additional inch past the
maximum length of 12". This chart is for illustration only.
The mantel can extend above and beyond this chart,
as long as it complies with this criteria.

Diagram 2
Note: A noncombustible mantel may beinstalled at a lower height if the framing
is made of metal studs covered with anoncombustible board.

L390E / HZI390E Direct Vent Gas Insert

11

INSTALLATIONGAS CONNECTIONGAS CONNECTION WARNING:
Only persons licensed to workwith gas piping may make thenecessary gas connections
to this appliance.

The Air Intake pipe must be attached to the inlet
air collar of the termination cap.
Part #
948-305
946-529

Description
3" Flex - 35 ft.
Co-linear DV Vertical
Termination Cap

1) If the appliance is to be installed into an existing
chimney system, thoroughly clean the masonryor factory built fireplace.
2) The appliance is provided with an opening on
the left hand side of the control compartment.
A 3/8" NPT gas supply pipe must be broughtnear this inlet hole.
3) Locate the center point where the vent will passthrough the chimney above the appliance. Movethe appliance into the exact location where it is
to be installed. Ensure that the Insert is level.
4) Do not cut any sheet-metal parts of the fireplace, in which the gas fireplace insert is to
be installed.
5) If the factory-built fireplace has no gas accesshole(s) provided, an access hole of 1-1/2"(37.5mm) or less may be drilled though thelower sides or bottom of the firebox in aproper workmanship like manner. This accesshole must be plugged with a non-combustible
insulation after the gas supply line has been
installed.

Air
IntakeExhaustFlue

Alternate Approved Caps
46DVA-VC Vertical Termination Cap
46DVA-VCH High Wind Cap
46DVA-GK 3" Co-linear Adaptor with flashing
In areas of consistently high winds, we recommend
using the Simpson Dura-Vent System (46DVA-GK
adapter and 46DVA-VCH high-wind cap).
The Air Intake pipe must be attached to the inlet
air collar of the termination cap.

VENTINGTHE APPLIANCE MUST NOT BECONNECTED TO A
CHIMNEY FLUE SERVING ASEPARATE SOLID FUELBURNING APPLIANCE.
This appliance is designed to be attached to two3" (76mm) co-linear aluminium flex running the fulllength of the chimney. The flue length must be aminimum length of 8 ' (2.44m) and a maximum of
35' (10.7m). See chart for minimum distances fromroof. Periodically check that the vent is unrestricted.
Masonry chimneys may take various contours which
the flexible liner will accommodate. However, keep
the flexible liner as straight as possible, avoid
unnecessary bending.

12

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONFLUE / VENT INSTALLATIONNOTE: Flue Plate Connector Gasket
must
not be damaged or removed.
Care must be taken to ensure that thisgasket remains intact to prevent flueleakage.

4) Use the Flue Connector Slide Tool to slowly pull the Flue Connector
Plate forward as you move the Insert rearward into the Fireplace Chase.

1) Detach the Flue Connector Plate from the unit by removing theConnector Plate Screws and sliding the Flue Connector Plate forward
and off the unit.

Flue Connector Slide Tool
5) When the Flue Connector Plate is close to the front of the unit, engage
the Flue Connector Screws and carefully tighten the Flue Connector
Plate the final amount.
** Make sure the Rear Tabs connect into their respective slots in the Flue
Connector Plate. Failure to do so will result in flue gas leakage anddegrade the operation of the unit ** (See diagram below of location.)
The Flue connection is complete when the Flue Connector Plate is fully
forward and the Rear Tabs are fully engaged.
Connector plate screws

Flue Connector Plate

6) Remove the Flue Connector Tool and store for future use.

2) Attach the Flue Liners onto the Flue Connector Plate using sealant andgear clamps, then fasten with 3 screws.
See the section in this manual on Venting installation.
3) Position the unit in front of the fireplace opening, start the Flue Connector Plate into the Flue Connector Plate Guides.
Intake Liner
Exhaust Liner
Gear Clamps
Vent Connectors

Rear tabs fully engaged
Properly installed Flue
Connector Plate
Flue Connector
Slide Tool
Flue Connector
ScrewsFlue Connector
Plate
Flue Connector
Plate Guides
Flue Connector
Plate Gasket

WARNING:
Failure to position the parts in accordance with these diagrams or failure
to use only parts specifically approved with this appliance may result inproperty damage or personal injury.

L390E / HZI390E Direct Vent Gas Insert

13

INSTALLATIONLEVELING LEG ADJUSTMENT

The L390E / HZI390E inserts are equipped with 4 levelling legs that areaccessible while the appliance is in its final installation position. The unit
can be adjusted up to 2" (51mm). The faceplate must not be installed to
do this adjustment, if installed, remove faceplate.
Remove left and right side filler pieces.The rear levelling bolts are locatedin the back corners of the firebox and can be adjusted using a 7/16"
wrench. Rotate the bolts clockwise to raise the rear of the firebox.
The front levelling bolts are adjusted before installing the faceplate.
Located on the left on right of the outer shell, they can also be adjusted
using a 7/16" deep socket with extension.
When the appliance is in position, adjust the bolts to level the appliance,
making sure that the appliance is also level and is sitting on all 4 bolts toprevent rocking.

Leveling Legs Rear
Leveling Legs Front

14

L390E / HZI390E Direct Vent Gas Insert

INSTALLATION
AIR SHUTTER ADJUSTMENT
Air Shutters are required to increase or decrease the amount of air that ismixed with the fuel before combustion. This will have an affect on how well
the fuel combusts and how the flame physically appears.
Low primary air will leave a taller, yellower flame while higher primary air will
leave a lower, bluer flame.
This setting is largely for appearance, however, not enough primary air may
lead to carboning, sooting or a flame that reaches the top of the firebox.
Situations that may require more primary air are; units that are burning
propane, units installed at higher elevations or units that are run on highmost of the time.
The L390E / HZI390E is equipped with an air shutter that is accessible fromoutside the firebox and can be adjusted during operation.
Aeration adjustments should only be made after the unit has been on for 30
minutes to 1 hour.

Air Shutter
Slide the Air Shutter Lever towards you to increase the primary air setting.

Air Shutter Lever

Slide the Air Shutter away from you to decrease the primary air setting.
Below you will see a chart showing the minimum primary air settings.

Firebox cut-away
to show locationof the Air Shutter

These are set from the factory, but due to fuel conversions or installation
conditions, the air setting may need to be adjusted.

Burner Mounting
BracketGas Orifice1) Slide the Air Shutter Lever towards you to increase the primary air setting.

Unit

Fuel Type

Min. Air Setting

L390E

NG

3/16" (5mm)

L390E

LP

1/4" (6mm)

HZI390ENG

3/16" (5mm)

HZI390ELP

1/4" (6mm)2) Slide the Air Shutter away from you to decrease the primary air setting.
Below you will see a chart showing the minimum primary air settings.

Close

Open

Unit Front
CAUTION: Carbon will be produced if air shutter is closed too much.

Unit Back

Note: any damage due to carboning resulting from improperly setting
the aeration controls is NOT covered under warranty.
Note: Aeration Adjustment should only be performed by an authorized
Regency Installer at the time of installation or service.

L390E / HZI390E Direct Vent Gas Insert

Push to close - Pull to open

15

INSTALLATIONL390E-NG / HZI390E-NG
SYSTEM DATA
Min. Supply Pressure

5" WC (1.25 kpa)

Manifold Pressure3.5" WC (0.87 kpa)

Orifice Size

#35 DMS

Maximum Input

31,000 Btu/h(9.09 kW)L390E-LP / HZI390E-LP
SYSTEM DATA
Min. Supply Pressure

11" WC (2.73 kpa)

Manifold Pressure

10" WC (2.49 kpa)

Orifice Size

#53 DMS

Maximum Input

31,000 Btu/h(9.09 kW)HIGH ELEVATIONThis unit is approved for altitude 0 to 4500 ft. (CAN1
2.17-M91).

GAS LINE
INSTALLATION
Since some municipalities have additional local
codes it is always best to consult with your local
authorities and the CAN/CGA B149 installationcode.
For USA installations follow local codes and/or thecurrent National Fuel Gas Code, ANSI Z223.1.

885 S.I.T. VALVEDESCRIPTION

BurnerFlame Sensor

Pilot

Ignitor

Note: If you have an incorrect flame pattern,
contact your Regency® dealer for further
instructions.

1)
2)
3)
4)
5)
6)
7)

Manual high/low adjustment
Pilot adjustment
Outlet Pressure Tap
Inlet Pressure Tap
Pilot Outlet
Main Gas Outlet
Main Gas Inlet

3

4

Incorrect flame pattern will have small, probably
yellow flames, not coming into proper contact
with the rear burner or flame sensor.

GAS PIPE PRESSURETESTING
1

2

The appliance must be isolated from the gas supply piping system by closing its individual manual
shut-off valve during any pressure testing of thegas supply piping system at test pressures equal
to or less than 1/2 psig. (3.45 kPa). Disconnect
piping from valve at pressures over 1/2 psig.
The manifold pressure is controlled by a regulator
built into the gas control, and should be checkedat the pressure test point.
Note: To properly check gas pressure, both
inlet and manifold pressures should bechecked using the valve pressure portson the valve.

When using copper or flex connectors use only
approved fittings. Always provide a union so thatgas lines can be easily disconnected for servicing.
Flare nuts for copper lines and flex connectors areusually considered to meet this requirement.

1) Make sure the valve is in the "OFF" position.

NOTE: A shutoff / dante valve should be supplied in or near the unit (or as per local codes)
for ease of servicing this appliance.

3) Attach manometer to "IN" and/or "OUT" pressuretap(s) using a 5/16" ID hose.

2) Loosen the "IN" and/or "OUT" pressure tap(s),turning counterclockwise with a
1/8" wide flat screwdriver.

7564) Light the pilot and turn the valve to "ON" position.
IMPORTANT: Always check for gas leaks witha soap and water solution or gas leak detector.
Do not use open flame for leak testing.

5) The pressure check should be carried out withthe unit burning and the setting should be within
the limits specified on the safety label.
6) When finished reading manometer, turn off thegas valve, disconnect the hose and tighten thescrew (clockwise) with a 1/8" flat screwdriver.
Note: Screw should be snug, but do not overtighten.

16

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONCONVERSION FROM NG TO LP
L390E/HZI390E using SIT 885 NOVA Gas Valve
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER IF IN DOUBT DO NOT DO THIS CONVERSION!
WARNING
This conversion kit shall be installed by a qualified service agency inaccordance with the manufacturer’s instructions and all applicable codes
and requirements of the authority having jurisdiction. If these instructions
is not followed exactly, a fire, explosion or production of carbon monoxide
may result causing property damage, personal injury or loss of life. The
qualified service agency is responsible for the proper installation of thiskit. The installation is not proper and complete until the operation of theconverted appliance is checked as specified in the manufacturer’s instructions supplied with the kit.

Conversion Kit 396-972 includes:
1

911-011

Stepper Motor LP for 885 SIT

1904-947

Orifice #53

1

918-590

Decal - Conversion to LP

1908-528

Label Propane

Cable from motor3) Disconnect the Cable coming from the Pressure Regulator Motor.

Before you begin:
Shut off the gas supply to the unit.
Disconnect all electrical supply to the unit.
Always let the appliance cool to room temperature before servicing.
1) Remove the left side control cover.

Side control cover4) Remove the pilot cover to expose the pilot cap.
The valve in the L390E is attached using 2 screws and 2 hooks locatedbelow the valve. Loosening the screws part way and lift the valve to
disengage the hooks.
The valve will then hinge outward allowing access to the components
and pressure taps located on the top of the valve without completely
removing the valve.

2) Loosen both screws at the top of the valve about ½ way out. Lift thevalve body and lean outward. The Valve Brackets will rest open as
shown on the right.
L390E / HZI390E Direct Vent Gas Insert

17

INSTALLATION
5) Ensure the rubber gasket, which is prefitted as part of the Assembly,
is properly positioned. Install the new Pressure Regulator using the 2x
M4 x .7 screws supplied. Tighten the screws to 25lb-in. In the event thatthe screw threads are cross threaded or stripped, replace the valve
assembly.
nstall the enclosed propane identification label to the valve body where it
can be easily seen.

Pilot Orifice – SIT Pilot Equipped Systems(see section on SIT Pilot Equipped Systems below)
9) Loosen the pilot target hex fitting 1/3 turn with a 7/16 wrench as shown infigure A. Use caution to avoid bending the orifice trip by improper placement of end wrench.
10) Pull off the pilot cap to expose the pilot orifice.

11) Unscrew the pilot orifice with the allen key; then replace with the LPG
pilot orifice and the pilot cap, provided in the kit.

6) Re-attach the Pressure Regulator wire, and re-situate the Gas Valve,
secure the screws that fasten the Gas Valve Mounting Brackets.
7) Remove burner (see burner removal section in manual).
8) Using a 3/8” socket wrench, loosen and remove the main gas orifice.
Replace with the LP gas orifice. Confirm the orifice size marked on the
Orifice with the Rating Label on the appliance12) Re-tighten the pilot target hex fitting until the pilot target aligns with theflame sensing rod.
Important: DO NOT OVERTIGHTEN - this can cause the pilot hood tomiss the flame sensor.
13)

Ensure the pilot light is in the correct orientation to the Burner.
Reconnect the gas and electrical supply to the appliance. Start theappliance. (see section on Lighting Instructions) Ensure that pilot andburner ignition is completed without delay. Check both your inlet andoutlet pressures at full load. With a soapy solution, leak test the entire
system. Verify both the correct flame and pilot appearance.

14) See Gas Pipe Pressure Testing in this manual.
15) Adjust aerations settings - see Air Shutter Adjustment section in thismanual.

Installer Notice:
These instructions must be left with theappliance.

18

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONFAN INSTALLATION / REMOVAL
Note: Instructions on installation are only required if fan was not installedwith L390E or HZI390e only. To access the side and rear access panels both the gas and venting (see vent/flue installation in this manual)
will need to be disconnected for proper removal. There is no accessto the blower from the front of this appliance.

4) Install the thermodisc by sliding it into the bracket as shown below in
Diagram 4.

Before you begin:
Shut off the gas supply to the unit.
Disconnect all electrical supply to the unit.
Always let the appliance cool to room temperature before servicing.
1) Remove 7 screws and loosen 5 screws along the bottom to remove fanaccess panel -see Diagram 1a
Remove 4 screws to remove side access panel - see Diagram 1b= Remove= Loosen

Thermodisc
Diagram 45) Thermodisc should be installed with red wires front and back as shown
below in Diagram 5.

Diagram 1b

Diagram 1a
Diagram 52) Position gasket between fan and back access panel as shown below in
Diagram 2.

6) Install a grommet where the wires pass through the side access panel.

GrommetDiagram 6

Diagram 2

7) Connect the wires from the wire harness to the fan terminals (seeDiagram 7a)and connect the other end to the wires of the fan control box(see Diagram 7b).
See wiring diagram on next page.

3) Secure fan and gasket to back access panel with 3 screws in locations
shown below in Diagram 3.

Fan Control Box
Fan Terminals
Diagram 3
L390E / HZI390E Direct Vent Gas Insert

Diagram 7b

Diagram 7a
19

INSTALLATION
Note: Ensure that the two wires that go to the fan control box go throughthe grommet installed in Step 6.
Fan

GroundNeutral120V AC
60 Hz

Live
Black

10) Install fan control box through the backing plate of the faceplate (seeinstallation instructions in this manual to install on unit. Secure the knob
in the front of the faceplate with a washer and a bolt.

Black
Ground

ON

Red

Green

Fan Thermodisc(normally open)

OFF

Black Black

Diagram 10

Red

Fan Speed
Controller

8) Secure the green ground wire to the ground lug on the unit, just left of thethermodisc location - see Diagram 8 below.

Ground wire11) Install the knob cover over the knob.
Thermodisc

Diagram 89) Bundle wires together and secure to the unit with a wire clip, one at thebase of the side access and one on the back of the fan access panel.

Diagram 11

Diagram 9a

Side Access
Clip

Side of faceplate

12) Reverse Step 1.
13) Attach power cord to side of faceplate with grommet.

Back panel
Clip
Diagram 9b

WARNING
Electrical Grounding Instructions
This appliance is equipped with a three-prong (grounding) plugfor your protection against shock hazard and should be plugged
directly into a properly grounded three-prong receptacle. Do not
cut or remove the grounding prong from this plug.

20

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONWIRING DIAGRAMThis heater does not require a 120V A.C. supply for operation. In case of a power failure, the burner switch and the optional remote control/thermostat willcontinue to operate. However, a 120V A.C. power supply is needed for the fan/blower operation.
(Do not cut the ground terminal off under any circumstances.)

PROFLAME REMOTE SYSTEM GTM (L390E / HZI390E)

Proflame System
SystemConfiProflame
guration
Configuration
885 886
ON/OFF
GTMF
Wire Diagram
Illustrated
wire diagram

SureFire™ Switch

0.880.001

0.584.907

Thermostat(Optional)

See optional wall thermostat
installation in this manual.

GTM REMOTE SYSTEM - IMPORTANT: The AA batteries in the receiver operate the unit. If the batteries become weak, they will need
to be replaced with quality AA alkaline batteries. The unit will not operate without AA batteries.

CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors cancause improper and dangerous operation.

L390E / HZI390E Direct Vent Gas Insert

Caution: Ensure that the wires do not touch any
hot surfaces and are away from sharp edges.

21

INSTALLATIONPROFLAME REMOTE SYSTEM GTMF WITH FAN (L390EB / HZI390EB)

Proflame System
Configuration
880
886 GTMF
Wire Diagram

SureFire™ Switch

0.584.907

Thermostat(Optional)

See optional wall thermostat
installation in this manual.

Fan

GroundNeutral120V AC
60 Hz

Live
Black

Black
Ground

ON

Green

Red

Fan Thermodisc(normally open)

OFF

Black BlackRed

Fan Speed
Controller

GTMF REMOTE SYSTEM - IMPORTANT: The 120V fan control module serves as the power source for this unit. The AA batteries in thereceiver only serve as a backup in case 120 volt power lost within the home.

CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors can cause
improper and dangerous operation.
22

Caution: Ensure that the wires do not touch any
hot surfaces and are away from sharp edges.

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONFAN WIRING DIAGRAMFOR USE WITH THE OPTIONAL 396-917 FAN FOR L390E/HZI390E)

nut

Lockwasher

Ground wirefrom fanStar washer

NeutralnutStar washer

Fan

GroundGround wirefrom power cord

120V ACLive

Ground

Green
ON

Red

Minimum Convection
Air Temp. Switch

CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors cancause improper and dangerous operation.

L390E / HZI390E Direct Vent Gas Insert

Black

Black

Grounding
Lug Detail

OFF

Black

Rotary Speed
ControlCaution: Ensure that the wires do not touch any
hot surfaces and are away from sharp edges.

23

INSTALLATIONOPTIONAL WALL THERMOSTAT INSTALLATIONThis installation must be completed during initial install with the side access panel removed.
A wall thermostat may be installed if desired.
Recommended: Mount thermostat beside unit receiver.
1) Run wires from thermostat into the unit using the appropriate wire gauge - see chart below.

Thermostat Wire Table
Recommended Maximum Lead Length(Two-Wire) When Using Wall
Thermostat (CP-2 System)
Wire Size

Max. Length

14 GA.

50 Ft.

16 GA.

32 Ft.

18 GA.

20 Ft.

20 GA.

12 Ft.

22 GA.

9 Ft.

2) Remove the green wire marked (TH) at the white connector - shown
below.

CAUTION
Do not wire millivolt
Thermostat wires
to 120V wire.

4) Connect one thermostat lead to male connector using female spade connector - see pic below.

Disconnect TH wire3) Connect one thermostat lead to female connector, using male spade connector - see pic below.
When complete turn remote receiver to the ON position.
Unit will now operate using the wall thermostat.

24

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONGLASS CRYSTAL / CERAMIC SPA STONE INSTALLATION
Evenly spread the supplied Glass Crystals or optional Ceramic Spa or Garden Stones over the burner. Ensure the crystals (or stones) do not
overlap too much as this will effect the flame pattern.
IMPORTANT NOTE:
Only the supplied approved Glass Crystals, Ceramic Spa Stones, Garden Stones are to be used with these fireplaces. Use of any other type ofglass crystals or stones can alter the unit's performance, any damage caused by the use of any unapproved glass or stones will not be covered
under warranty.
When using Ceramic Spa or Garden Stones, DO NOT cover burner ports that lead to pilot flame. Ensure the crystals or stones do not overlap
excessively as this will effect the flame pattern.

Burner Packages
Unit*Glass Crystals

HZ54E / HZ54EPV

3 lbs

1 lb Glass + 2 packages (140 spa stones)

Ceramic Spa Stones

HZ42 / HZ42E

2 lbs

1 lb Glass + 1 package (70 spa stones)

HZ42 ST / HZ42STE
HZ42STEPV

2 lbs

1 lb Glass + 1 package (70 spa stones)

HZ30E **

1 lb

1 lb Glass + 1 package (70 spa stones)**

HZI234E ***3/4 lb

3/4 lb Glass + 1 package 70 spa stones)***HZI390E/ HZI390EB *7 lbs [4lbs burner+3lbs firebox] 2 lb Glass + 1 package (70 spa stones)

HZO42/HZO42 (AUS)

3 lbs

N/A

L676S

1 lb

1 package = (70 spa stones)

P33S/P33SE ****

1 lbs

1 package = (70 spa stones)****

PTO30 */ Plateau Series

10 lbsN/A

U32S / U32SE

1 lb

1 package = (70 spa stones)

E33S

1 lb

1 package = (70 spa stones)

Garden Stones

50 stones (1 package) w/ 3 lbs glass

100 stones (2 pkgs) w/ 5 lbs glass

NOTE: * Glass Crystals are available in 1lb and 5lb bags. All units come standard with Cobalt Blue glass crystals except:* HZO42 comes with Copper glass crystals.
* HZI390E, HZI390EB, PTO30 & Plateau Series do NOT include glass crystals with units. Must purchase separately.
• 1 Ceramic Spa stone package contains 70 stones• 1 Ceramic Garden stone package contains 50 stones** Recommended - use only 40 of the 70 ceramic stones on the HZ30E burner.
*** Recommended - use only 24 of the 70 ceramic stones on the HZI234E burner.
**** Recommended - use only 50 of the 70 ceramic stones on the P33S/P33SE burner.

Glass Crystals shown on Burner
For Units HZ54E, HZ54EPV, HZ42ST, HZ42STE, HZ42STEPV,HZ42E, HZ42, HZ30E, HZO42, PTO30, Plateau Series only

Optional Ceramic Spa Stones + Glass Crystals shown on burner.
For Units HZ54E, HZ54EPV, HZ42ST, HZ42STE, HZ42STEPV,
HZ42, HZ42E, HZ30E only

Glass Crystals (7 lbs) shown on Burner and Firebox Floor
For Units HZI390E, HZI390EB only

Optional Ceramic Spa Stones shown on burner.
For units P33S,P33SE L676S, U32S, U32SE, E33S only

Glass Crystals shown on Burner
For units P33S, P33SE, L676S, U32S, U32SE, E33S only

Optional Garden Stones + Glass Crystals shown on burner.
For the HZO42, PTO30 & Plateau Series only

L390E / HZI390E Direct Vent Gas Insert

25

INSTALLATION
Firebox (Around Burner) Packages
Unit

Glass Crystals

Pebbles

HZ54E / HZ54EPV

6 lbs

2 packages (6 x bags pebbles)

HZ42 / HZ42E

5 lbs

2 packages (6 x bags pebbles)

HZ42 ST / HZ42STE / HZ42STEPV 5 lbs

2 package (6 x bags pebbles)

HZ30E

2 lbs

1 package (3 x bags pebbles)

HZI390E/ HZI390EB

3 lbs

1 package (3 x bags pebbles)

HZI234E

2 lbs

1 package (3 x bags pebbles)

HZO42 / HZO42 (AUS)

3 lbs

1 package (3 x bags pebbles)

P33S / P33SE

3 lbs

1 package (3 x bags pebbles)

U32S / U32SE

3 lbs

1 package (3 x bags pebbles)

E33S

3 lbs

1 package (3 x bags pebbles)

There are 3 optional packages to choose from to cover the firebox base:1) White River Pebbles2) Natural River Pebbles
3) Glass Crystals (4 colors available)
Spread the pebbles / crystals evenly on the exposed base of the firebox. Pebbles are NOT to be placed anywhere on the burner or over top of the
Glass Crystals or optional Ceramic Spa Stones.
IMPORTANT NOTE: Only the supplied and approved pebbles / glass crystals are to be used with these fireplaces. Use of any other type of pebbles,
glass crystals or other material can create a danger and will void the warranty.

26

White River Pebbles shown surrounding the Burner

Natural River Pebbles shown surrounding the BurnerWhite River Pebbles shown surrounding the Burner

Glass Crystals shown surrounding the Burner

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONL390E /L390EB LOG SET INSTALLATION
Read the instructions below carefully and refer to the images. If the logs are broken do not use the unit until they are replaced. Broken
logs can interfere with pilot operation.
Improper positioning of the logs may create carbon build-up and can alter the unit's performance which is not covered under warranty.
*Satin black paint is included if touch ups are required.

2
1

Rear Bottom Left Log

2

Right Upright Log

3

Front Log Piece

4

Front Angled Log Piece

5

Back Top Log

6

Front Left Cross Log

1) Identify Log 1 pins on left side of log burner in unit - see below.

Log 1 pins on burner tray

5
6

1

3

4

3) Position Log 1 on burner pins as far forward on the back pin as possible and as far to the left as the left pin allows.

4) Position Log 2 on burner pins located in the right rear corner. Whenseated, Log 2 should sit flat and not rock.

2) Identify corresponding locators on bottom of Log 1 - see below.

Log 1 locators

L390E / HZI390E Direct Vent Gas Insert

27

INSTALLATION
5) Position Log 3 in front and to the right of Log 1. Log 3 fits in a recess inthe burner tray. Pull log forward on the burner tray until it rests against
the ridge in the burner tray shown below.

8) Identify the locators for Log 5 - a pin on Log 1 and a cavity in the front
right corner on the burner tray as shown below.

1
3

Pin on Log 1 (highlighted)

Cavity in burner tray (highlighted)

9) Orient Log 5 as shown below - then match up locators on log with thosein the firebox (indicated above).
Ridge in burner tray (highlighted)6) Position Log 4 in front and to the right of Log 3. Log 4 fits in a recess inthe burner tray. Pull log forward on the burner tray until it rests against
the ridge in the burner tray shown below.

410) Correct positioning of Log 5 is shown below.

Ridge in burner tray (highlighted)

7) When installed - ensure the air gap at the rear of the log is maintained as indicated by arrow below.

Log 5 - correct position L

Log 5 - correct position R

Log 5 - correct position installed
28

L390E / HZI390E Direct Vent Gas Insert

INSTALLATION
11) Match up pin on Log 5 with locator on Log 6 as shown below.

6512) Place Y of Log 6 as shown below.

5
6
Final Install

1"Y" in Log 6

L390E / HZI390E Direct Vent Gas Insert

29

INSTALLATIONSTANDING PILOT AND HEAT EXCHANGE RETURN
The L390E / HZI390E use a heat exchanger and efficient combustion
technology to provide extreme heating efficiencies. The more efficient an appliance becomes, the lower the flue gas temperatures becomes.
On start-up, flue temperatures are required to initiate venting action.
Here are some considerations when setting up the L390E / HZI390E:
1) When operating the unit in temperatures below 50° F, run the pilot in"Standing Pilot" mode, by setting the Surefire™ switch to ON.
The switch is located to the bottom left of the Firebox Door.
Move the switch to the right to run in Standing Pilot mode, to the left torun in Intermittent Pilot (electronic ignition) mode. This will aid in keeping
the flue slightly warmer than the outside air, making start up a smootherprocess.

REMOVING THE HEAT EXCHANGER RETURN
1) Remove the panels if they are already installed. Remove one screwin the upper left and upper right of the firebox. If the unit has beenpreviously operated, spray these screws with WD-40. Once the screws
have been removed, lower the front edge of the exhaust baffle and pull
towards you. There are 3 screws at the rear of the exhaust baffle that
help to position the baffle and keep it straight during operation.
2) If the unit has been previously operated, spray the fasteners with WD-40
and let them sit for a few minutes. Remove the screw that holds theheat exchange return in place. Lower the front of the return and pull it
forwards and then out of the heat exchanger. Keep it for future use. Reinsert the fastener from the location it came from to prevent leaks in thefirebox.

Exhaust Baffle Screws (both sides)
Exhaust Baffle

Surefire switch for standing pilot

Standing
Pilot On/Off
2) When operating the unit in extreme cold climates, or at higher elevations,consider removing the "Heat Exchanger Return". This component islocated in the Flue Outlet of the firebox and is designed to increase theoperational efficiency of the Heat Exchanger. Removing this component
decreases restriction in the venting system. This may aid in venting inlocations where venting is challenged by higher elevations, difficult ventruns, very cold climates, or for operating the unit without such a highheat output into the run in which it is installed.

Screw

Exhaust Baffle

Heat Exchanger Return

Screws help to locate
the Exhaust Baffle when
installing in the Firebox

Exhaust Baffle

Heat Exchanger Return30

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONBRICK PANEL INSTALLATION
Brick panels are soft and fragile. Use caution when handling the panels,
being careful not to jar them or scratch the painted surfaces.

3) Using a screw driver, loosen the fasteners holding the Firebox Liner Retainers and move them towards the center of the firebox. -see Diagram 1.
4) Remove the firebox liners from their packaging. Inspect them prior to
installation to make sure they haven`t been damaged during shipping.
5) Install the rear brick panel, by placing it against the rear of the firebox.
The bottom of the brick panel rests on a small sheet metal lip, just above
the air intake at the bottom rear of the Firebox. You will need to hold thispanel in place while you install the right brick panel. Do not let go of thepanel or it may fall forward and be damaged.

Firebox Liner Rear
Firebox Liner Right

Firebox Liner Left

6) While holding the rear brick panel in place, slide the right along the sideof the firebox toward the rear of the firebox. Each side Firebox Liner will
sit upon a Firebox Liner Retainer and the top will be held between the
Exhaust Baffle and the side of the firebox.

Exhaust Baffle

Firebox Liner Retainers

Firebox Liners

Diagram 1

1) Remove left/right filler sections and discard - see below.

Firebox Liner Left

Upper Left of Firebox
Left /right filler sections.
2) Remove burner by removing left and right screws off the burner bracket.

Firebox Liner Right

Firebox Liner
Retainer (x2)

Lower Right of Firebox7) Once one Firebox Liner Side is installed, you can release the Firebox
Liner Rear. The side Liner will hold the rear Liner in place. Install the Firebox Liner Left the same way you installed the Firebox Liner Right. Bothside liners should be just slightly back from the front edge of the Firebox.
8) Snug the Firebox Liner Retainers up against the Firebox Liner Left &Right. Using a screw driver, secure the screws that hold down eachretainer.
9) Reinstall burner - see ceramic burner installation section in manual.

L390E / HZI390E Direct Vent Gas Insert

31

INSTALLATIONENAMEL PANEL INSTALLATION
Sheet metal components may have sharp edges. Please handle withcare. The enamel panels require an insulation panel installed behindthem. Failure to do so may result in an elevated operating temperatureand premature failure of the appliance. The Insulation panels may containfibre glass or ceramic elements. These may become airborne or stick tocarpets and/or clothing. Handle with caution.
The use of work gloves and dust masks is recommended when handling
panels and insulation.

Interlocking of theside and rear Firebox
LinersFireboxLiner Rear

Insulation Panels
Side and Rear Panel
Positioning

Firebox Liner Retainers

Porcelain Liner Rear

Exhuast Baffle

Porcelain Panel Left

Bottom Right of Firebox

Firebox Liner
Retainers

Insulation Panel Rear

Insulation Panel Side (x2)

Top Right of Firebox4) Install the firebox liner Left, with the corresponding Insulation Panel bysliding it into the left side of the firebox. The rear flange of the liner must
fit between the firebox liner rear and the firebox. You may have to push
the liner against the firebox as you push it rearward.

Porcelain Liner Right

5) Push the firebox liner retainers against the panels, pushing the panels
tight against the firebox sides. Secure the screws that hold down thefirebox liner retainers (x4).
1) Remove filler sections from right and left sides of burner and discard see below.

6) Reinstall burner - see glass crystal burner removal section in manual.

Filler section2) Using a screw driver, loosen the screws that hold down the Firebox Liner
Retainers (x4). Move the Firebox Liner Retainers toward the center of theFirebox.
3) Place the insulation panels on the inside of their respective firebox liners.
Have both the rear liner and the right liner within reach of the Firebox.
The rear liner has one long edge with perpendicular lip and one longedge with a lip angled downward. The angled lip is the top of the panel.
The liner sits on a sheet metal ledge at the rear of the firebox, just above
the air inlet near the bottom.
While holding the rear liner in place, slide the firebox liner right (and thecorresponding insulation panel) into the right side of the Firebox. The side
liners will sit on the firebox liner retainers and fit at the top in-between thefirebox side and the exhaust baffle. The rear flange on the Firebox Liner
Side, sits between the rear liner and the firebox side. When the side liner
is properly installed, the front edge should sit just inside the front edge ofthe firebox.

32

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONGLASS DOOR REMOVAL / INSTALLATIONWARNING: Do not operate the appliancewith the glass panels removed, cracked or
broken. Replacement of the glass panels
should be done by a licensed or qualified
service person.
1) Insert the door tool into the lower door latch.

Upper Door Hooks

Window Clip (x4)
Door Frame
Glass Gasket Retainer
Window Glass Gasket
Lower Door Latches

Door Tool

Window Glass
2) Pull forward until the lower door latch is disengaged from the door frame.

Door Components

3) Push downward until the Lower Door Latch is below the Door Frame.
4) Release the lower door latch until it reaches its resting point.
5) Remove the door tool and repeat steps 1-5 on the other lower door latch.
6) Pull the bottom of the door towards you until the door is angled away fromthe firebox by about 30°. Lift the door up and over the upper door hooks.
7) To install the glass door - reverse steps.

L390E / HZI390E Direct Vent Gas Insert

33

INSTALLATION
3 SIDED LOW PROFILE FACEPLATE INSTALLATION

Note: Faceplate may be installed after the unit is in it's final position.
1) Install Low Profile faceplate backing plate and secure to the unit with 4
screws in locations shown below.

Final Install

2) Install front faceplate and secure to the unit with 4 screws in locations
shown below.

3) Install lower trim piece oriented as shown below.

Trim
34

L390E / HZI390E Direct Vent Gas Insert

INSTALLATION
4 SIDED LOW PROFILE FACEPLATE INSTALLATION

Note: Faceplate may be installed after the unit is in it's final position.
1) Install Low Profile faceplate backing plate and secure to the unit with 4
screws in locations shown below.

2) Install front faceplate and secure to the unit with 4 screws in locations
shown below.
Final Install

L390E / HZI390E Direct Vent Gas Insert

35

INSTALLATIONOPTIONAL SCREEN INSTALLATION
1) Install the optional screen by hooking the top of the screen over the two
tab at the top of the glass door. Locations shown in the diagrams below.

Tabs2) Secure the screen by placing provided magnets between the back of thescreen and the unit in locations shown below.

3) To remove - reverse steps.

36

L390E / HZI390E Direct Vent Gas Insert

INSTALLATIONOPTIONAL FULL SCREEN DOOR INSTALLATION
1) Install the optional full screen to the unit by securing with 6 screws inlocations shown below.

2) Install the optional full screen doors onto the frame.

Final Install
L390E / HZI390E Direct Vent Gas Insert

37

OPERATING INSTRUCTIONSOPERATING
INSTRUCTIONSLIGHTING
PROCEDURE

Before operating this appliance, proceed throughthe following check list.

IMPORTANT
To ignite or reignite the pilot, youmust first remove the glass door.

1) Read and understand these Instructions before
operating this appliance.
2) Check to see that all wiring is correct and enclosed to prevent possible shock.
3) Check to ensure there are no gas leaks.
4) Make sure the glass door is in place. Never operate the appliance with the door glass removed.
5) Verify that all venting and the cap is unobstructed.
6) Verify log /glass crystal placement. If the pilot
cannot be seen when lighting the unit - the logs
/ crystals, or the embers have been incorrectly
positioned.
7) The unit should never be turned off and on again
without a minimum of a 60 second wait.
8) When lighting the appliance, the inside of theglass may fog up. This will burn off after a few
minutes of operation.

DO NOT BURN THE APPLIANCE WITH
THE GLASS DOOR REMOVED.

1) Press and release on ON/OFF button once
on the remote control or ON/OFF switch.

The first fire in your stove is part of the paint curing
process. To ensure that the paint is properly cured,
it is recommended that you burn your fireplace forat least four (4) hours the first time you use it withthe fan on. When first operated, the unit will releasean odour caused by the curing of the paint, theburning off of any oils remaining from manufacturing.
Smoke detectors in the house may go off at thistime. Open a few windows to ventilate the room fora couple of hours.

2) After approximately 4 seconds the spark
ignition system will spark for 60 seconds tolight the main burner.

The glass panel may require cleaning after the unit
has cooled down.

3) The unit will turn on.

DO NOT ATTEMPT TO CLEAN THE
GLASS WHILE IT IS HOT.

Note: The first try for ignition will last approximately 60 seconds. If there is no flame ignition(rectification) the board will stop sparking for
approximately 35 seconds. After wait time ,the board will start second try for ignition by
sparking for approximately 60 seconds . If
there is still no positive ignition the board will
go into lock out.

Note: When the glass is cold and the applianceis lit, it may cause condensation and fog
the glass. This condensation is normal
and will disappear in a few minutes as
the glass heats up.

DO NOT BURN THE APPLIANCEWITHOUT THE GLASS FRONT IN
PLACE.

The system will need to be reset as follows:a) Turn the system off using ON/OFF switch orpress ON/OFF button - if using optional remote.
b) After approximately 2 seconds turn on ON/
OFF switch or press ON/OFF button if using
optional remote.
c) Repeat step 2.

During the first few fires, a white film
may develop on the glass front as partof the curing process. The glass should
be cleaned or the film will bake on andbecome very difficult to remove. Use a
non-abrasive cleaner and NEVER clean
the glass while it is hot.

SHUTDOWNPROCEDURE

AUTOMATICCONVECTION FANOPERATION

1) Turn the wall mounted switch or remote to the"OFF" position.
2) Press "OFF" on the remote control.
3) Turn the gas control knob to the "OFF" position
to turn off the pilot.

38

FIRST FIRE

The fan operates automatically, turn the knob on
the side of the faceplate to adjust to the desired
speed. The fan will turn on as the stove comes up
to operating temperature. After the unit has been
turned off and the unit cooled to below a usefulheat output range the fan will shut off automatically.

L390E / HZI390E Direct Vent Gas Insert

OPERATING INSTRUCTIONSNORMAL OPERATINGSOUNDS OFGAS APPLIANCESCOPY OF LIGHTING INSTRUCTION PLATEFOR YOUR SAFETY READ BEFORE LIGHTINGThis appliance must be installed in accordance with local codes, if any;
if none, follow the National Fuel Gas Code, ANSI Z223.1/NFPA 54, orNatural Gas and Propane Installation Codes, CSA B149.1.

It is possible that you will hear some sounds fromyour gas appliance. This is perfectly normal due tothe fact that there are various gauges and typesof steel used within your appliance. Listed below
are some examples. All are normal operating
sounds and should not be considered as defects
in your appliance.

WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life. Improper installation, adjustment,
alteration, service or maintenance can cause injury or property damage. Refer to the owner’s
information manual provided with this appliance. For assistance or additional information
consult a qualified installer, service agency or gas supplier.
AVERTISSEMENT. Quiconque ne respecte pas à la lettre les instructions dans la présente noticerisquede déclencher un incendie ou une explosion entraînant des dommages, des blessures ou
la mort.
Une installation, d'ajustement, de modification, de service ou d'entretien peut provoquer
des blessures ou des dommages matériels. Reportez-vous au manuel du propriétaire del'information fournie avec cet appareil. Pour obtenir de l'aide ou des informations supplémentaires consulter un installateur qualifié, une agence de service ou fournisseur de gaz.

Blower:Regency gas appliances use high tech blowers
to push heated air farther into the room. It is not
unusual for the fan to make a "whirring" soundwhen ON. This sound will increase or decreasein volume depending on the speed setting of yourfan speed control.

A) This appliance is equipped with an ignition device which automatically lights the pilot.
Do not try to light the pilot by hand.
B) BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS- Do not try to light any appliance.
- Do not touch any electric switch, do not use any phone in your building.
- Immediately call your gas supplier from a neighbours phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.
C) Do not use this appliance if any part has been under water. Immediately call a qualified service
technician to inspect the appliance and replace any part of the control system and any
gas control which has been underwater.

Burner Tray:
The burner tray is positioned directly under theburner tube(s) and logs and is made of a different
gauge material from the rest of the firebox andbody.Therefore, the varying thicknesses of steel will
expand and contract at slightly different rates which
can cause "ticking" and "cracking" sounds. You
should also be aware that as there are temperaturechanges within the unit these sounds will likely
re-occur. Again, this is normal for steel fireboxes.

A) Cet appareil est muni d’un dispositif d’allumage qui allume automatiquement la veilleuse.
Ne tentez pas d’allumer la veilleuse manuellement.
B) AVANT DE FAIRE FONCTIONNER, reniflez tout autour de l’appareil pour déceler une odeurde gaz. Reniflez près du plancher, car certains gaz sont pluslourds que l’air et peuvent
s’accumuler au niveau du sol.
QUE FAIRE SI VOUS SENTEZ UNE ODEUR DE GAZ :• Ne pas tenter d’allumer d’appareil• Ne touchez à aucun interrupteur; ne pas vous servir des téléphones se trouvant dans lebâtiment.
• Appelez immédiatement votre fournisseur de gaz depuis un voisin. Suivez les
instructions du fournisseur.
• Si vous ne pouvez rejoindre le fournisseur, appelez le service des incendies

Blower Thermodisc:
When this thermally activated switch turns ON it will
create a small "clicking" sound. This is the switch
contacts closing and is normal.

C) N’utilisez pas cet appareil s’il a été plongé dansl’eau, même partiellement. Faites inspecter l’appareil par un technicien qualifié et remplacez toute partie du système de contrôle et toute commande qui ont été plongés dans l’eau.

CAUTION: Hot while in operation. Do not touch. Severe Burns may result. Due to high surface
temperatures keep children, clothing and furniture, gasoline and other liquids having flammablevapors away. Keep burner and control compartment clean. See installation and operating
instructions accompanying appliance.

Pilot Flame:
While the pilot flame is on it can make a very slight"whisper" sound.
Gas Control Valve:
As the gas control valve turns ON and OFF, adull clicking sound may be audible, this is normal
operation of a gas regulator or valve.
Unit Body/Firebox:
Different types and thicknesses of steel will expand
and contract at different rates resulting in some"cracking" and "ticking" sounds will be heard
throughout the cycling process.

LIGHTING INSTRUCTIONSs1) Turn on ON/OFF switch
2) After approximately 4 seconds the spark ignition system will spark for 60 seconds to light the mainburner.
3) The unit will turn on.
Note: The first attempt to ignition will last approximately 60 seconds. If there is no flame ignition (rectification) the board will stop sparking for approximately 35 seconds. After this wait time, the board will start a
second try for ignition by sparking for approximately 60 seconds. If there is still no positive ignition after thesecond attempt the board will go into lock out.
The system will need to be reset as follows (after going into lock out mode):a) Wait 5 minutes - turn the system off using ON/OFF switch.
b) After approximately 2 seconds turn on ON/OFF switch or press ON/OFF button if using optional
remote.
c) Unit will repeat step 2.
1) Appuyez le bouton ON / OFF
2) Attendre 4 secondes. Le système d’allumage produira des étincelles pendant 60 secondes afin d’amorcer
le brûleur principal.
3) Les flammes s’allumeront.
Remarque : Au premier allumage, le système tente d’allumer les flammes pendant 60 secondes. Si l’essai est
infructueux, le système fait une pause de 35 secondes. C’est ce qu'on appelle l'étape de rectification. Ce délaiécoulé, le système tente à nouveau d'allumer les flammes en produisant des étincelles pendant 60 secondes.
Si les flammes ne s’allument toujours pas, le système se met en mode verrouillage.
Il faut alors le réinitialiser en suivant les étapes ci-dessous (pour le déverrouiller) :a) Attendre 5 minutes et éteindre l’appareil en réglant l’interrupteur à la position « OFF »;b) Attendre 2 secondes et rallumer le système à l’aide de l’interrupteur ou de la télécommande.
c) L'unité répétera l'étape 2.

TO TURN OFF GAS APPLIANCE
1)
2)

Turn off ON/OFF switch
If service is to be performed - you must disconnect power to the unit, from the battery pack, refer tomanual.

1)
2)

Appuyez sur le bouton ON / OFF
Si le service est effectuée, vous devez débrancher l'appareil, du bloc-piles, voir le manuel d'instruction
pour plus de détails.

DO NOT REMOVE THIS INSTRUCTION PLATE

L390E / HZI390E Direct Vent Gas Insert

918-628b

39

MAINTENANCE
MAINTENANCE
INSTRUCTIONS
1) Always turn the gas valve to off before cleaning.
For relighting, refer to lighting instructions. Keep
the burner and control compartment clean
by brushing and vacuuming at least once ayear. When cleaning the logs, use a clean soft
paint brush as the logs are fragile and easily
damaged.
2) Clean (never when unit is hot) appliance, door
and louvers with a damp cloth. Never use an
abrasive cleaner.The gold louvers (and optional
gold door) may be scratched if abrasives areused to clean them.
The heater is finished in a heat resistantpaint and should only be refinished with heat
resistant paint (not with wall paint). Regency
uses StoveBrite Paint - Metallic Black #6309.
3) Make a periodic check of burner for proper
position and condition.Visually check the flameof the burner periodically, making sure theflames are steady; not lifting or floating. If there
is a problem, call a qualified service person.
4) The appliance and venting system must be
inspected before use, and at least annually,
by a qualified field service person, to ensurethat the flow of combustion and ventilation air
is not obstructed.
During the annual service call, the burners
should be removed from the burner tray andcleaned. Replace the embers but do not block
the pilot.
5) Keep the area near the appliance clear andfree from combustible materials, gasoline andother flammable vapours and liquids
6) Each time the appliance is lit, it may cause
condensation and fog the glass. This condensation and fog is normal and will disappear ina few minutes as the glass heats up.
Never operate the appliance without theglass properly secured in place or with thedoor open.
7) Do not use this appliance if any part has been
under water. Immediately call a qualified service technician to inspect the appliance and to
replace nay part of the control system and any
gas control which has been under water.
8) Periodically check the pilot flames. Correct flame
pattern has three strong blue flames: 1 flowing around the thermopile and 1 around thethermocouple, and 1 flowing across the rearof the burner (it does not have to be touching
the burner).
.

WARNING: CHILDREN AND ADULTS
SHOULD BE ALERTED TO THE HAZARDSOF HIGH SURFACE TEMPERATURE ANDSHOULD STAY AWAY TO AVOID BURNS
OR CLOTHING IGNITION. YOUNG
CHILDREN SHOULD BE CAREFULLYSUPERVISED WHEN THEY ARE IN THE
SAME ROOM AS THE APPLIANCE.
CAUTION: ANY SAFETY SCREEN OR
GUARD REMOVED FOR SERVICING AN
APPLIANCE MUST BE REPLACED PRIOR
TO OPERATING THE APPLIANCE.
CLOTHING OR OTHER FLAMMABLE MATERIAL SHOULD NOT BE PLACED ON OR
NEAR THE APPLIANCE.

DOOR GLASSYour Regency insert is supplied with hightemperature, Neoceram ceramic glass that willwithstand the highest heat that your unit will produce.
If your glass requires cleaning, we recommend
using an approved glass cleaner available at all
authorized dealers. Do not use abrasive materials.
Do not clean the glass when hot.
In the event that you break your glass by impact,
purchase your replacement from an authorized
Regency dealer only, and follow our step-by-step
instructions for replacement.

Warning: Do not operateappliance with glass panels
removed, cracked or broken.
Replacement of the glass
should be done by a licensed or
qualified service person.
CAUTION & WARNINGS:* Do not clean when the glass is hot.
* The use of substitute glass will void all productwarranties.
* Care must be taken to avoid breakage of theglass.
* Do not strike or abuse the glass.
* Do not operate this fireplace without the glass
front or with a cracked or broken glass front.
* Wear gloves when removing damaged or
broken glass.
* Replacement of the glass panel(s) should bedone by a licensed or qualified service person.
GLASS REPLACEMENT
In the event that you break your glass by impact,
purchase your replacement from an authorized
Regency® dealer only.
Replacement Neoceram glass (#940-371/P) is
shipped with a gasket.

Window Clip (x4)
Door Frame
Glass Gasket Retainer
Window Glass Gasket

Window Glass
Door Components

40

L390E / HZI390E Direct Vent Gas Insert

MAINTENANCE
PILOT ADJUSTMENT
Periodically check the pilot flames. Correct flame
pattern has two strong blue flames: 1 flowing
around the flame sensor and 1 flowing acrossthe burner (it does not have to be touching theburner).

BurnerFlame Sensor

Pilot

Ignitor

Note: If you have an incorrect flame pattern,
contact your Regency® dealer for further
instructions.
Incorrect flame pattern will have small, probably
yellow flames, not coming into proper contact
with the rear burner or flame sensor.

GENERAL VENTMAINTENANCE
Conduct an inspection of the venting system semiannually. Recommended areas to inspect as follows:
1) Check the Venting System for corrosion in areasthat are exposed to the elements. These willappear as rust spots or streaks, and in extreme
cases, holes. These components should be
replaced immediately.
2) Remove the Termination Cap, and shine aflashlight down the Vent. Remove any bird nests,
or other foreign material.
3) Check for evidences of excessive condensation,such as water droplets forming in the inner
liner, and subsequently dripping out the joints,
Continuous condensation can cause corrosionof caps, pipe, and fittings. It may be causedby having excessive lateral runs, too many
elbows, and exterior portions of the systembeing exposed to cold weather.
4) Inspect joints, to verify that no pipe sections or
fittings have been disturbed, and consequently
loosened. Also check mechanical supports suchas Wall Straps, or plumbers' tape for rigidity.

LOG REPLACEMENTThe unit should never be used with broken logs.Turn
off the gas valve and allow the unit to cool before
opening door to carefully remove the logs. The pilot
light generates enough heat to burn someone. If for
any reason a log should need replacement, youmust use the proper replacement log. The positionof these logs must be as shown in the diagram
under Log Installation.
NOTE: Improper positioning of logs may createcarbon build-up and will alter the unit’s performance
which is not covered under warranty.

GLASS GASKET
If the glass gasket requires replacement use glass
gasket for the Flush Front (Part # 936-112).

L390E / HZI390E Direct Vent Gas Insert

41

MAINTENANCEGLASS CRYSTAL BURNER REMOVAL / INSTALLATION (HZI390E / HZI390EB)
Disconnect unit from gas supply and allow unit to cool before removing
burner.

GLASS BURNER INSTALLGLASS BURNER REMOVAL

1) Lift the burner assembly with both hands. Point the mixing tube towards
the rear of the firebox. Lean the rear of the burner assembly downward.
To properly position the burner, the mixing tube must first situated onto
the mixing tube support. Partially lift the burner assembly so that the mixing tube will then slide into the air shutter.

1) If already installed, removed glass crystals and pebbles.
2) Remove filler sections from right and left sides of burner. Discard filler section if panels are installed - see below.

2) Lower the front edge of the burner assembly so that the burner front
mounting tab rests in the small slot in both the burner mounting bracket
left and right, near the front of the firebox. These tabs will not line up unless the mixing tube is inside the air shutter at the rear of the firebox.

Filler section

Burner Cover Screen
Pilot Cover
Pilot Provision

Burner Mounting
Bracket Left
Gas Orfice
BurnerAir
Shutter

Mixing Tube Pilot Assembly

Burner Mounting
Bracket Right

Burner Foot

Burner Front
Mounting Tab

3) Remove the 4 screws securing the burner feet and into the Firebox floor in locations shown below.

Care must be taken when installing the burner into the firebox.
Do not damage, knock or scrape the pilot assembly.
The flame sensor and ignition lead are fragile and can be damaged
easily.
Fill Glass / Mediato this level
Pilot CoverBurner Screen

Glass Tray
SupportGlass / Media
Tray
BurnerMixing Tube
Glass / Media Burner* Side view cut-through *Mixing Tube
Burner Foot4) Lift the burner assembly with both hands - pull the burner gently outwards and up towards the front of the firebox.

3) Place the Burner Cover Screen over the Burner Ports. Place the Pilot
Cover over the rear gap between the Burner and the Media Tray. This will
sit around the Pilot Provision.
4) Distribute the glass crystals throughout the Media Tray. The media shouldbe level with the side of the Media Tray.
** Do not to install glass or other media over the Pilot Provision.

Mixing Tube
properly engaged
in Air Shutter
Properly positioned
Burner Tabs

42

Secure Burnerwith 4x screws

L390E / HZI390E Direct Vent Gas Insert

MAINTENANCE
L390E /L390EB CERAMIC BURNER REMOVAL / INSTALLATIONINSTALLATIONREMOVAL
1) Remove left/right filler sections - see below.
Discard fillers only if inner panels are being installed.

Care must be taken when installing the burner into the firebox.
Do not damage, knock or scrape the pilot assembly.
The flame sensor and ignition lead are fragile and can be damaged
easily.
*Satin black paint is included if touch ups are required.

Left /right filler sections.
2) Remove burner by removing left and right screws off the burner bracket.

Burner Mounting
Bracket Left
Gas OrficeAir
Shutter

Mixing Tube Pilot Assembly
SupportFirebox
Front View

3) Lift the Burner slightly while pulling forward to clear the mixing tube.

Burner Mounting
Bracket Right

Important Note:
A correctly installed burner - the burner is back far enough,lower the front edge so that the front flange of the burner(underneath) sits down into the grooves in the burner mounting brackets Left and Right. There will be a small gap between
the Ceramic Burner and the firebox Bottom Flange. The Burnershould be situated about ¼” (6mm) inside the front edge of thefirebox.

6mm4) To install - reverse Steps 3-2, see Step 1 for correct installation tips.

L390E / HZI390E Direct Vent Gas Insert

43

MAINTENANCE
FAN MAINTENANCE - WITH GTMF REMOTE CONTROLFOR L390EB OR HZI390EB
Note: To access the side and rear access panels both the gas and venting
will need to be disconnected(see vent/flue installation in this manual)for proper removal.
There is no access to the blower from the front of this appliance.

4) Remove 3 screws and remove the fan from the unit as shown below.

Before you begin:
Shut off the gas supply to the unit.
Disconnect all electrical supply to the unit.
Always let the appliance cool to room temperature before servicing.
1) Remove 7 screws and loosen 5 screws along the bottom to remove fanaccess panel -see Diagram 1a
Remove 4 screws to remove side access panel - see Diagram 1b= Remove= LoosenDiagram 3

5) To install - reverse steps.

Diagram 1b

Diagram 1a2) Disconnect the fan wire harness through the rear panel. Disconnect 2 x
1/4" spade connectors to the fan terminals. Disconnect the ground lug tothe fan using the screw provided.

WARNING
Electrical Grounding Instructions
This appliance is equipped with a three-prong(grounding) plug for your protection against shock
hazard and should be plugged directly into a properly
grounded three-prong receptacle. Do not cut or remove thegrounding prong from this plug.

Strain Relief
Power Cord
Fan

Fan Controller
Wire Retainer

Fan Wire Harness

Fan Terminals
Ground Wire

Fan Mounting Bracket

Diagram 2

44

L390E / HZI390E Direct Vent Gas Insert

MAINTENANCEVALVE REPLACEMENT
Before you begin:5) Disconnect the Pilot Supply Line from the Gas Valve* Shut off the gas supply to the unit.
Disconnect all electrical supply to the unit.
Always let the appliance cool to room temperature before servicing.
Remove unit flue collars.
1) Remove the Left Control Panel Cover.
2) Disconnect 3 wires (EV1, EV2 and ground) leading to the valve asshown below.

126) Disconnect the Gas Supply Line from the On/Off Safety Shut off Valve.

33) Disconnect the Pressure Regulator cable.

7) Remove both Screws that secure the Gas Valve Mounting brackets, bothsides.

Pressure
regulator cable4) Disconnect the Gas Orifice supply line from the outlet of the Gas Valve.

L390E / HZI390E Direct Vent Gas Insert

45

MAINTENANCE
8) Remove the Gas Valve by lifting upwards and outwards.

11) There is a provision in the Valve body casting that is designed to be
used as a gripping point for assembly with other components. This is
the portion of the valve that can be placed in a machine vice.

9) Secure the Valve Assembly by the 90 Elbow Fitting in a sturdy table vice.
Using a crescent wrench, loosen the valve from the Elbow fitting.
** Do not place the valve in the vice by any other method than what isshown. Holding the Valve in the vice will damage the Gas Valve and may
cause malfunction. **12) Place the Gas Valve into the machine vice using the provision as
described above. Do not over tighten the vice. Remove the Flare Fittingfrom the gas outlet side of the valve.

10) Remove the 2 screws that hold the Right Side Valve Mounting Bracket
onto the Valve.
13) Remove the 2 screws that secure the left side valve mounting bracket
from the gas valve.

14) Replace the gas valve with the new unit and re-assemble by reversing
disassembly steps 2-13.
15) Reconnect the gas and electrical supply to the unit. Once the unit has
be re-fired, use a soapy water mixture to check all fittings and gas supply lines for gas leaks.

46

L390E / HZI390E Direct Vent Gas Insert

PARTS LIST
MAIN ASSEMBLY
Part #

Description

Part #

Description

1396-035

Door Frame

312

936-159

Window Gasket

323396-112

Window Gasket Retainer

396-032

Air Shutter

4396-045

Burner Mounting Bracket Right

396-033

Burner Mounting Bracket

5396-111

Burner End Right

396-116

Orifice Mounting Gasket

6396-023

Control Cover34

396-513

Bottom Door Latch Assy7

911-078

Pilot Assembly NG Sit

35

904-946

NG orifice #37

911-079

Pilot Assembly LP Sit

904-947

LP orifice #53

8396-111

Burner End Right36

396-125

Pilot Shield

9396-010

Exhaust Baffle

37396-046

Burner Mounting Bracket - L

10396-101

Light Cover38

396-113

Pilot Line Cover

11

396-024

Slide Reinforcement39904-691

Glass Clip Retainer

12396-042

Slide Tool

40396-039

Door Tool

13

396-514

Flue Connector Plate Assy46

911-013

Proflame Wire Harness

14396-018

Flue Connector Plate Gasket

15393-030

Bulkhead Clamp

49

396-969

LP Conversion Kit

16396-029

Bulkhead Clamp Gasket

50

396-930

Ceramic Log Kit (6 pc)

17904-658

Gas supply line

51396-530

Ceramic Burner

18904-165

Connector 3/8"MPT - 3/8"Flare52

396-901

Brick Panels - Brown

19396-028

Valve Mounting Bracket - R

396-902

Brick Panels - Rec20

911-084

Valve NG 885

53

396-908

Enamel Panels

904-943

Orifice mountAir Shutter Assy

911-085

Valve LP 885

54

396-525

Glass Burner Assy22

396-023

Control Cover56

396-917

Fan Kit Manual

24904-94490° elbow 3/8"MPT-3/8"Flare

58

N/A

Light Kit

25

396-034

Valve mounting bracket - L

61

VariousGlass Crystals

26

911-074

Ignition board SIT IPI

62

396-094

Glass Tray27

910-572

SIT Proflame receiver63

396-091

Pilot Cover28

911-074

Pilot Assy Ground Wire

64

396-122

Burner Screen

29396-043

Firebox Liner Retainers

65904-790

Magnets

30

396-114

Burner End - L

66

918-982

Manual*Not Shown*

911-071/P

Fan Motor Only*

910-142

Fan Thermodisc*

911-030

Fan Control Module

L390E / HZI390E Direct Vent Gas Insert

47

PARTS LIST

13

12
11
10

14

9

8
7

15

6

16

5
4

3

2

1

17

18
19
38

20
22

24

25 26 27 28
29

30

31

32
34

35

36

37

39
40

47

46

40

48

L390E / HZI390E Direct Vent Gas Insert

PARTS LISTLOW PROFILE FACEPLATE

Part #

Description

41396-1033 sided low profile backing plate

42396-102

3 sided low profile front face

43396-130

4 sided low profile backing plate

44396-129

4 sided low profile front face45396-127

Low profile bottom cover

44

42

43

41

45
45

L390E / HZI390E Direct Vent Gas Insert

49

NOTES

50

L390E / HZI390E Direct Vent Gas Insert

WARRANTY

Regency Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit
thoroughly before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited lifetime warranty to the original purchaser of a
Excalibur Product. This warranty is not transferable.
The Warranty: Limited Lifetime
The combustion chamber, heat exchanger, burner tubes/pans, logs, brick panels and gold plating (against defective manufacture only) are covered under the Limited Lifetime
Warranty for five (5) years for parts and subsidized labour* and parts only thereafter.
Glass is covered for lifetime against thermal breakage only, parts and subsidized labour* for five (5) years and parts only thereafter from date of purchase.
External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and subsidized labour* for three (3) years from the dateof purchase and parts only thereafter.
Special Finishes - One year on brushed nickel and antique copper full screens and doors. You can expect some changes in color as the product "ages" with constant heating
and cooling. FPI warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and marks,
ie. finger prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Electrical and mechanical components such as blowers, switches, wiring, thermodiscs, FPI remote controls, spill switches, thermopiles, thermocouples, pilot assembly components,
and gas valves are covered for two years parts and one year subsidized labour* from the date of purchase. Blowers and valves replaced under warranty are considered repairs andcontinue as if new with appliance. ie. twelve (12) months from original purchase date of appliance with a minimum of three (3) months coverage from date of replacement.
FPI venting components are covered parts and subsidized labour* for three (3) years from date of purchase.
Simpson Dura-Vent venting components (Direct Vent units) are covered by Simpson Dura-Vent Inc. warranty.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt only. Any
item shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent provided
that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
Porcelain/Enamel - Absolute perfection is either guaranteed nor commercially possible. Any chips must be reported and inspected by an authorized dealer within three days of
installation. Reported damage after this time will be subject to rejection.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and evaluatedfor manufacturer defect.
The authorized selling dealer is responsible for all in-field service work carried out on your Regency product. FPI will not be liable for results or costs of workmanship fromunauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name,purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit once manufactured.
ie. as products evolve, field modifications or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Embers, rockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligenceor accident, spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by mechanicalsystems such as furnaces, fans, clothes dryer, etc.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from FPI, may nullify your warranty
on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.

L390E / HZI390E Direct Vent Gas Insert

51

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Installer: Please complete the following information
Dealer Name & Address: _________________________________________________________________________________________________________________
Installer: ___________________________________________________________
Phone #: ___________________________________________________________
Date Installed: ______________________________________________________
Serial No.: __________________________________________________________

Regency® and Regency Horizon, are trademarks of FPI Fireplace Products International Ltd.
© Copyright 2011, FPI Fireplace Products International Ltd. All rights reserved.

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