Leading Business

IGT:
The Key toSuccess in aChanging
Environment
Client Success Story

PART OFTALENT TRANSFORMATION

Client Success Story

IGT & MCE
IGT is one of the largest commercial operators andproviders of technology in worldwide gaming markets, withapproximately €3.1 billion in revenue and 8,600 employeeswith operations in approximately 100 countries in six
continents. IGT is comprised of Lottery, Gaming, Interactive,and Betting business segments.
IGT’s traditional business has been supplying lotteries
throughout the world, as well as operating lotteries, such as
Lottomatica in Italy. However, in recent years, IGT has been
actively developing and adapting its business model acrossmultiple gaming channels to include interactive gaming,
betting, sports betting, as well as gaming terminals, controlsystems, software and services.

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This shift in the business to include interactive gaming,
mobile games and online betting reflects a major change
across the industry. It has also resulted in major takeovers
and mergers, including GTECH’s planned acquisition of IGT,
changing GTECH’s name to IGT. The industry is changing andis highly competitive, and IGT wants to make sure that its
people have the right skills and behaviours to compete inthis evolving market space.

IGT & MCE
MCE’s relationship with IGT is not new, and we have beenworking together for the past 10 years. This partnershipmeans that we have been able to build up trust andknowledge to develop new learning and development
solutions with IGT.

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Client Success Story

Development of the Solution
The Challenge

Development of the Solution

IGT’s main human resource challenge is to make surethat their employees have the right skills and behaviours tosuccessfully adapt to this ongoing change and the increased
competition in the market.

It was not enough that HR and Senior Management plannedchange actions on their own. IGT wanted its people tobuy in to the process, and understand the overall objectives.
Internal communication throughout the process was also
key.

First Steps
To make sure that the foundations of the project were solid,
MCE and IGT agreed to a series of structured meetings,
exchanges and feedback. These were between the MCE team(Regional Director and Faculty), Senior HR at IGT in Warsaw,Kate Przybysz, and her U.S. management. The goal wasto better understand the impact of the reorganization ofIGT and to establish clear objectives, themes and topics
that needed to be included in the design of the Personal
Management Programme.
MCE made sure that key stakeholders and decision-makers
were involved in the development of the programme.
MCE’s faculty visited IGT and spoke with the IGT
team. The goal was to establish the specific objectives forthe programme and to further clarify the themes, topics
and processes to make sure that the Personal Management
Programme would have the right impact. Throughout theprocess, MCE worked with IGT senior HR in both Warsaw
and Dublin in order to make sure that the communication
flow throughout IGT continued. It was important that people
would buy in to the process of change.

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Together MCE and IGT developed the following elements
for the programme:• Constructive openness, and how that affects your team		 and the organization• Understanding how your management style impacts		 others as well as yourself• Gaining a much better understanding of time and 				 learning how to create visions and goals• Better planning and prioritization in a fast-moving		industry• Being more effective in dealing with tasks and coping 				with interruptions• Better understanding of creativity and innovation, and		 how that works in teams• Understanding how to manage change – both imposed		 and creative change – as well as the emotional impact 				 that it can have on your team
• Dealing with stress and keeping up energy levels@MCE_Inspiring

Client Success Story

Delivery of the Programme
Delivery of the Programme

Making sure that the Programme isa success

The programme is being delivered bi-yearly in various
locations throughout Europe with hundreds of participantsin Face-to-Face format. The first delivery of MCE to IGT
happened back in 2009 and went throughout the years into
several rounds of adaptation to meet client’s needs. The
programme consisted mainly of group work, where IGT’semployees could participate in hands-on and practicalactivities, and practice what they learned. The goal was tocreate an open, constructive, enjoyable and sometimes
competitive atmosphere, where the participants could learnand share best practices and implement them.

Together with IGT, MCE is monitoring the impact ofthese programmes through feedback and evaluation. We
will also run a series of structured meetings with the senior
HR managers to see how to best continue the partnershipand evaluate the impact of this programme. The goal of any
programme is not the programme itself, but the impact on
the skills and behaviours of the participants. MCE’s goal with
IGT is to make sure that IGT’s team has the right skills
and behaviours to deal with change and competition in
the industry.

To make sure the programme had the real impact that IGT
needed and wanted, the programmes were followed withindividual coaching and feedback.

“Throughout the many years of our close cooperation, 		
AMA-MCE have demonstrated the highest level of 		engagement and professional approach towards 		
customer needs and requirements”“We have successfully designed and launched a 			programme for developing managerial skills, and this 		programme has grown and changed with our company.
I’m looking forward to our continued collaboration.”
Kate Przybysz, VP Human Resources EMEA

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Client Success Story

About MCE
MCE, as part of the AMA Global, is a leading Learningand Development Provider in Europe, Middle East andAfrica. We inspire more than 1,000 organizations andover 10,000 managers and leaders each year throughour Open Enrolment Programmes and Customized
Learning Solutions. We have been in the EMEA region
for 55 years and our team of 200 passionate Learningand Development professionals focuses each day on
supporting you to achieve the impact you need at
individual, team and organizational levels.

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Simply contact us to know more about our Customized
Learning Solutions.
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