Mitsubishi Electric Corporation
Mitsubishi Electric Building Techno-Service Co., Ltd

Mitsubishi Electric and Mitsubishi Electric Building Techno-Service Jointly
to Launch M’s BRIDGETM Global Remote-maintenance Service for
Elevators
Remote monitoring, inspections and data analysis for safety, peace of mind and convenience
TOKYO, September 26, 2019 – Mitsubishi Electric Corporation (TOKYO: 6503) and its wholly owned
subsidiary Mitsubishi Electric Building Techno-Service Co., Ltd. announced today that they would launch theM’s BRIDGETM global remote-maintenance service for the continuous monitoring, inspection and dataanalysis of elevators via an IoT platform on October 1. The service initially will launch in Hong Kong andSingapore and then expand to other Asian regions, Europe and the Americas, targeting launches in 15 countries
by the fiscal year ending in 2022. By providing the service on a global basis, Mitsubishi Electric expects tocontribute to the safety, peace of mind and convenience of customers.

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Main Features of M’s BRIDGE
1) Faster and more convenient elevator repairs based on remote failure detection and analysis- Remote 24/7 monitoring of elevator operation and automatic detection of failures- Remote analysis of failure data and identification of causes to facilitate rapid repairs, contributing toimproved safety, peace of mind and convenience for customers2)

Remote inspection data for efficient, high-quality maintenance-

Automatic detection and alerts, even for minor signs of potential malfunctions, to enable
maintenance engineers to prevent elevator failures-Efficient, high-quality maintenance based on collection and analysis of remote inspection datathat maintenance engineers can utilize during regular on-site inspections

Future DevelopmentContinuously collecting and accumulating data from elevators worldwide equipped for this service, andanalyzing and learning from big data using Mitsubishi Electric's Maisart®* original AI technology, will enable
the company to forecast optimal timing for maintenance, parts replacement and repairs, as well as ensure peak
performance according to specific conditions for each elevator.
*Mitsubishi Electric's AI creates the State-of-the ART in technology:
Launched on May 24, 2017, Mitsubishi Electric Corporation’s AI technology brand is aimed at making all devices smarter.

Aims of Service
In the expanding global market for elevators, increasing demands for safety, convenience and comfort are
placing greater weight on maintenance services. In response, Mitsubishi Electric Corporation and Mitsubishi
Electric Building Techno-Service Co., Ltd. have decided to launch the M’s BRIDGE service for the global
market, which they jointly developed based on remote maintenance and operational know-how accumulated
through many years of elevator-maintenance business in Japan. Utilizing Mitsubishi Electric's IoT platform,
the service will provide a range of maintenance-management support, such as failure analysis for earlyrecovery and the formulation of optimal maintenance plans by global service bases. By improving the quality
and efficiency of maintenance service, M’s BRIDGE™ is expected to contribute to improved safety, peace ofmind and convenience for customers.

About Maisart
Maisart encompasses Mitsubishi Electric’s proprietary artificial intelligence (AI) technology, including its
compact AI, automated design deep-learning algorithm and extra-efficient smart-learning AI. Maisart is anabbreviation for "Mitsubishi Electric's AI creates the State-of-the-ART in technology." Under the corporateaxiom "Original AI technology makes everything smart," the company is leveraging original AI technology
and edge computing to make devices smarter and life more secure, intuitive and convenient.

2/3Inquiries
Customer Inquiries

Media Inquiries

Overseas Marketing Division
Building System Group
Mitsubishi Electric Corporation

Takeyoshi Komatsu
Public Relations Division
Mitsubishi Electric Corporation
Tel: +81-3-3218-2346
prd.gnews@nk.MitsubishiElectric.co.jp
www.MitsubishiElectric.com/news/

bod.inquiry@rk.MitsubishiElectric.co.jp
www.MitsubishiElectric.com/products/building/

Maisart is a registered trademark of Mitsubishi Electric Corporation.
M's BRIDGE is a trademark of Mitsubishi Electric Corporation.

###About Mitsubishi Electric Corporation
With nearly 100 years of experience in providing reliable, high‐quality products, Mitsubishi ElectricCorporation (TOKYO: 6503) is a recognized world leader in the manufacture, marketing and sales of electricaland electronic equipment used in information processing and communications, space development and satellite
communications, consumer electronics, industrial technology, energy, transportation and building equipment.
Embracing the spirit of its corporate statement, Changes for the Better, and its environmental statement, EcoChanges, Mitsubishi Electric endeavors to be a global, leading green company, enriching society withtechnology. The company recorded a revenue of 4,519.9 billion yen (US$ 40.7 billion*) in the fiscal year
ended March 31, 2019. For more information visit:
www.MitsubishiElectric.com*At an exchange rate of 111 yen to the US dollar, the rate given by the Tokyo Foreign Exchange Market on
March 31, 20193/3