Starfield Technologies, LLC
SSL Certificate Service Subscriber Agreement
This Starfield Technologies, LLC SSL Certificate Service Subscriber Agreement (“Agreement”) is entered into by andbetween Starfield Technologies, LLC, a Delaware limited liability company or its resellers (collectively, “Starfield”) andYou, and is made effective as of the date You submit the Certificate Application to Starfield. This Agreement sets forth
the terms and conditions of Your use of Starfield’s SSL Certificate Services (“Certificate Services”) and represents theentire agreement between You and Starfield concerning the subject matter hereof.
Your acceptance of this Agreement signifies that You have read, understand, acknowledge and agree to be bound by
all the terms and conditions of this Agreement. The terms “we”, “us” or “our” shall refer to Starfield. The terms “You” or“Your” shall refer to any Subscriber and any individual or entity who applies for and/or uses our Certificate Service on
any Subscriber’s behalf with the Subscriber’s permission.
Our Certificate Services are governed by Starfield’s Certification Practice Statement (“CPS”), which may be amended
from time to time, and which is incorporated herein by this reference. The current version of the CPS may be found at
http://certs.starfieldtech.com/repository
I. Definitions.
The following terms shall be defined in this Agreement as follows:i.

“ACME Client” means a software application that uses the ACME protocol to request, accept, use or
manage Starfield Certificates.

ii.

“Application Software Vendors” means a developer of software that displays or uses certificates anddistributes root certificates.

iii.

“CAs” or “Certification Authorities” are entities such as Starfield that are authorized to create, sign,
distribute, and revoke certificates.

They are also responsible for distributing certificate status

information and providing a repository where certificates and certificate status information is stored.
iv.

“Certificate(s)” means the Certificates issued by Starfield pursuant to this Agreement.

v.

“Certificate Beneficiaries” means the Subscriber, the Relying Party and all Application Software Vendors
with whom Starfield has entered into a contract for inclusion of its root certificate in software distributedby such Application Software Vendors.

vi.

“Compromise” means a loss, theft, disclosure, modification, unauthorized use, or other breach of
security related to a Private Key.

vii.

“Confidential Information” means all information obtained as a result of the parties’ entering into thisAgreement, which includes but is not limited to, information related to Private Keys, Public Keys,personally identifying information, passwords, and information that is designated as or intended to be
confidential.

viii.

“Private Key” means a confidential encrypted electronic data file that interfaces with a Public Key using
the same encryption algorithm, in order to verify Digital Signatures and encrypt files or messages.

ix.

“Public Key” means an encrypted electronic data file that is publicly available for interfacing with a Private
Key.

x.

“RAs” or “Registration Authorities”, are the Subordinate Certification Authorities that are under the
SSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reservedcontrol of Starfield.
xi.

“Relying Party” means an individual or entity that acts in reliance on a Certificate or digital signatureassociated with a Certificate.

xii.

“Reseller” means an individual or entity which has been given permission by Starfield to sell products
to Subscribers.

xiii.

“Subscriber” means the individual or entity that has been issued a Certificate and is authorized to use
the Private Key that corresponds to the Public Key in the Certificate.

xiv.

“Starfield CPS” means the Starfield Certificate Practice Statement, which defines and describes how
the Starfield PKI and its Certificates work.

xv.

“Starfield PKI” means the Starfield Public Key Infrastructure that provides Certificates for individuals
and entities.

xvi.

“Starfield PKI Site Seal” means a graphic image that a web site displays to show that transactions onthat web site are secured by the Certificate Service.

II. The Certificate Service and Your Obligations as a Subscriber.
Upon receipt of Your Certificate Application and payment, Starfield will initiate the necessary authentication proceduresto validate Your application. Starfield will verify information provided as part of Your Certificate request prior to issuing
the Certificate. Starfield will re-verify this information every two (2) years during the validity period of the Certificate.
Once this has been completed, Starfield shall provide You with the Certificate Service for each Certificate issued as
described in this Agreement and in the Starfield CPS. For the benefit of Starfield and the Certificate Beneficiaries, Youshall:(a) generate one or more asymmetric key pairs;(b) submit Public Keys and credentials for registration;(c) when using the ACME Client, Your key pair will be generated by You or Your ACME Client account on Yoursystem;(d) take all reasonable measures necessary to maintain sole control of, keep confidential, and properly protect at all
times your Private Key that corresponds to the Public Key to be included in the requested Certificate(s) (and any
associated activation data or device – e.g. password or token);(e) provide accurate and complete information at all times to Starfield, both in the Certificate Application and asotherwise requested by Starfield in connection with the issuance of the Certificate(s);(f) The contents of Your Certificate(s) will be based on the information You or Your ACME Client sends to Starfield.
If Starfield accepts Your request for a Certificate, Starfield will create Your Certificate and it will be provided to
You through the ACME protocol. If Starfield is unable to confirm your identity or authorization, Your request may
be denied.
(g) use the Starfield PKI Site Seal only if you are in compliance with this Agreement and the Starfield CPS and areusing a Starfield Certificate to secure the application or site on which the seal is displayed;(h) promptly cease using the Certificate and promptly request Starfield to revoke the Certificate in the event that any
information in the Certificate is or becomes incorrect or inaccurate;(i) promptly cease using the Certificate and its associated Private Key and promptly request Starfield to revoke theCertificate in the event that there is any actual or suspected misuse or Compromise of the Subscriber’s Private
Key associated with the Public Key included in the Certificate;
SSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reserved

(j) use your key pair(s) in compliance with the CPS;(k) review and verify the Certificate contents for accuracy, and not install or use the Certificate until the accuracy ofthe data in each has been reviewed and verified;(l) install the Certificate only on servers that are accessible at the domain name(s) listed in the Certificate, and use
the Certificate solely in compliance with all applicable laws, and solely in accordance with this Agreement;(m) promptly cease all use of the Private Key corresponding to the Public Key included in the Certificate upon
revocation of that Certificate for any reason, including Key Compromise; and(n) respond to Starfield’s instructions concerning Key Compromise or Certificate misuse within twenty-four (24)hours.
III. Use Restrictions.
You are prohibited from:(a) using the Certificate Service on behalf of any other entity;(b) reselling or attempting to resell Your Certificate without the prior written consent of Starfield;(c) performing Public or Private Key operations in connection with any domain name and/or entity other than thosesubmitted by You when You applied for the Certificate;(d) importing, exporting, or re-exporting directly or indirectly, any commodity, including Your Certificate, to any country
in violation of the laws and regulations of any applicable jurisdiction;(e) using the Certificate Service to transmit, receive, view or use information which may be associated with spam or
morally objectionable activities. Morally objectionable activities include, but are not limited to, activities designed
to defame, embarrass, harm, abuse, threaten, slander or harass third parties; activities prohibited by the laws of
the United States and/or foreign territories in which You conduct business; activities designed to encourage
unlawful behavior by others, such as hate crimes, terrorism and child pornography; activities that are tortuous,
vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable; activities
designed to impersonate the identity of a third party; and activities designed to harm minors in any way; or(f) copying or decompiling (except where such decompilation is permitted by Section 50B of the Copyright, Designs,
and Patent Act of 1988), enhancing, adapting, or modifying a Certificate(s), Private Key(s) or Public Key(s).
IV. Starfield Representations and Warranties.
Starfield represents and warrants that, to the best of its knowledge:(a) it is providing the Certificate Service with reasonable skill and care;(b) it has taken reasonable care not to introduce informational errors in Your Certificate information when creatingYour Certificate;(c) there are no material misrepresentations of fact in the Certificate known to or originating from the entities approving
the Certificate Application or issuing the Certificate; and(d) the Certificate, revocation services, and Starfield’s use of a repository comply in all material respects with theStarfield CPS.
V. Subscriber Warranties and Representations.
You warrant and represent that:(a) no unauthorized users have had access to Your Private Key;SSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reserved

(b) the information You put in the Subscriber Certificate is true, accurate and complete;(c) You are either the registered holder of the domain name(s) that are the subject of the Certificate application or
have been granted the right to use the domain names(s) that are the subject of the Certificate application by theregistered holder of the domain name(s);(d) the Certificate and PKI Site Seal are being used lawfully and with authorization;(e) You are using the Certificate in a Subscriber capacity, not as a Certificate Authority;(f) You disclaim any fiduciary duty relationship between Starfield or any non-Starfield Certification Authorities andYou; and(g) You are not using the Certificate Service in any way that infringes upon the rights of third parties.
(h) when using the ACME Client, You are agreeing to these terms in the first use, however the agreement is also valid
for every subsequent certificate request that is made using the account configured by Your ACME client.
VI. Revocation.
Starfield reserves the right to immediately revoke your Certificate if (i) you fail to perform any of the material obligations
under this Agreement, the CPS, or the Baseline Requirements (to the extent those are applicable to you); (ii) violate
any terms of this Agreement or the CPS; (iii) You do not immediately notify Starfield if You or the entity that You havesigned up on the Subscriber Application changes its name or domain name; (iv) You do not immediately notify Starfield
and any affected individuals if You discover or suspect that there has been a breach of your Private Key or the security
protecting the Private Key; (v) You fail to pay any invoice from Starfield upon receipt; (vi) You compromise the security
or integrity of the Starfield PKI; (vii) You improperly use or misrepresent the Starfield PKI Site Seal; (viii) at the time of
re-verification, any of the information contributing to the issuance of the Certificate is no longer correct; (ix) There is ademonstrated or proven method to easily compute Your Private Key based on the Public Key in the Certificate; or (x)There is a demonstrated or proven method that exposes Your Private Key to compromise or is there is clear evidence
that the specific method used to generate the Private Key was flawed. If Starfield revokes your Certificate without notice
to you, you shall pay any charges due but not yet paid under this Agreement. If You wish to revoke Your Certificate,revocation requests may be submitted via an online certificate revocation request page; (xi) You may make a revocation
request to Starfield using Your ACME Client. In the event of a compromise, You should also notify anyone who may
have relied upon Your use of Your Certificate that Your encrypted communications may have been subject tocompromise; (xii) You fail to renew your active subscription for access to the Certificate or activate your Certificate
during an active subscription period; upon expiration of your subscription to the Certificate, you will no longer haveaccess to activate the Certificate.
VII. Private Key Compromise.
You agree that if there is a breach of your Private Key, that You will be solely responsible for any loss or damages
related to the breach.
VIII. Fees.
In consideration for the Certificate Service purchased by You and provided to You by Starfield, You agree to pay
Starfield or its Reseller at the time service is provided. Payment is to be made by You by providing either a valid credit
card, an online check, or using a cash reserve for charge by Starfield or its Reseller (collectively, the “Payment Method”).
If for any reason Starfield or its Reseller is unable to charge Your Payment Method for the full amount owed Starfield
for the Certificate Service, or if Starfield or its Reseller is charged a penalty for any fee it previously charged to yourSSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reservedPayment Method, You agree that Starfield and its Resellers may pursue all available remedies in order to obtain
payment. You agree that among the remedies Starfield and its Resellers may pursue in order to effect payment, shall
include but will not be limited to, immediate revocation without notice to You of your Certificate Service. Starfieldreserves the right to charge a reasonable service fee for administrative tasks outside the scope of its regular services
or necessary to continue providing a high quality level of service. These include, but are not limited to, customer service
issues that cannot be handled over email but require personal service, and disputes that require legal services. Thesecharges will be billed to the Payment Method we have on file for You. You may change your Payment Method at any
time by logging into your account. If You elect the automatic renewal option, Starfield or its Reseller will automaticallyrenew, for a period equivalent to the length of your original Certificate Service, any Certificate that is up for renewal andwill take payment from the Payment Method You have on file with Starfield or its Reseller, at current rates. If you renew
your Certificate prior to expiration date, any time remaining on the current Certificate will be forfeited if adding that timeto the renewed certificate will result in a certificate that exceeds the maximum validity period of a subscriber certificate
as defined in the CP/CPS.
IX. Term and Termination.
This Agreement shall begin on the date You submit the Certificate Application to Starfield and its terms and conditions
shall continue to be binding through the duration of Certificate Service, and any renewal thereof. This Agreement shallterminate only upon revocation or expiration of each and every Certificate issued to you. Either party may revoke a
Certificate for convenience by providing ten (10) business day’s written notice to the other party, in addition to Starfield’s
revocation rights set forth in Section VI (Revocation).
X. Intellectual Property Rights.
Starfield’s Certificates, Public Keys, and Private Keys are proprietary to Starfield, and title to them remains with Starfield.
All applicable common law and statutory rights in the product and updates of them, including, but not limited to, service
marks, patents, and copyrights, shall be and will remain the property of Starfield. You shall have no right, title, or interestin such proprietary rights other than that provided for in this Agreement. Starfield grants You a revocable, non-exclusive,
non-transferable license to use its Certificates associated with its Certificate Service, which includes the Public andPrivate Keys and any generated Digital Signatures. Starfield retains all rights it has in any trademark, service mark,trade name, or other identifying trade symbols that it owns. You agree not to use the Starfield name or logo in any way
without Starfield’s prior written approval. You are prohibited from using names in your Certificate Application(s) that
infringe upon others’ Intellectual Property Rights.
XI. Confidentiality.
Confidential Information shall only be used for the purposes necessary under this Agreement. You agree that any
person who You disclose information to must comply with the requirements of this section. Notwithstanding theprevious provisions of this clause, either party may disclose Confidential Information in accordance with applicablelaws and regulations or a judicial or other governmental order. This section shall survive past the termination of thisAgreement for five years.
XII. Disclaimers of Warranties.
STARFIELD, ITS CAS, ITS RESELLERS, CO-MARKETERS, SUBCONTRACTORS, DISTRIBUTORS, AGENTS,
SUPPLIERS, AND EMPLOYEES MAKE NO REPRESENTATIONS AND EXPRESSLY DISCLAIM ALL WARRANTIESSSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reserved

OF ANY KIND UNLESS STATED OTHERWISE WITHIN THE STARFIELD PKI AGREEMENTS, WHETHER EXPRESSOR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESSFOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, SATISFACTORY TITLE, AND ALSO INCLUDINGWARRANTIES THAT ARE STATUTORY OR BY USAGE OF TRADE. STARFIELD MAKES NO WARRANTY THATITS SERVICE(S) WILL MEET ANY EXPECTATIONS, OR THAT THE SERVICE(S) WILL BE UNINTERRUPTED,TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. STARFIELD DOES NOTWARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR
RESULTS OF, ANY OF THE SERVICES WE PROVIDE, IN TERMS OF THEIR CORRECTNESS, ACCURACY,RELIABILITY, OR OTHERWISE.
XIII. Indemnity.
You shall indemnify and hold harmless Starfield, any non-Starfield Certificate Authorities associated with Starfield
PKI, and Starfield’s contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from andagainst any claims, liabilities, damages, costs and expenses, including reasonable attorney’s fees, court costs, andexperts fees, of third parties relating to or arising out of or relating to any use or reliance by a Relying Party on any
Starfield Certificate or any service provided in respect to Starfield Certificates, including (i) any misrepresentations,omissions or false statements by you on the Certificate Application, (ii) any unauthorized use or modification of aStarfield Certificate, (iii) failure to take proper measure to assure the security of a Starfield Certificate, and (iv)violations of intellectual property. You agree to notify Starfield of any such claim promptly in writing and to allow
Starfield to control the proceedings. You agree to cooperate fully with Starfield during such proceedings. You shalldefend and settle at Your sole expense all proceedings arising out of the foregoing.
XIV. Limitation of Liability.
STARFIELD SHALL NOT BE LIABLE FOR ANY LOSS OF CERTIFICATE SERVICES UNLESS DUE TO A FAILURE
OR BREACH OF THE CERTIFICATE ENCRYPTION.
THE TOTAL CUMULATIVE LIABILITY OF STARFIELD, ANY INDEPENDENT THIRD-PARTY REGISTRATIONAUTHORITY OPERATING UNDER A STARFIELD CA, ANY RESELLERS, OR CO-MARKETERS, OR ANY
SUBCONTRACTORS, DISTRIBUTORS, AGENTS, SUPPLIERS, EMPLOYEES, OR DIRECTORS OF ANY OF THE
FOREGOING TO ANY APPLICANT, SUBSCRIBER, RELYING PARTY OR ANY OTHER PERSON, ENTITY, OR
ORGANIZATION ARISING OUT OF OR RELATING TO ANY STARFIELD CERTIFICATE OR ANY SERVICESPROVIDED IN RESPECT TO STARFIELD CERTIFICATES, INCLUDING ANY USE OR RELIANCE ON ANYSTARFIELD CERTIFICATE, SHALL NOT EXCEED (A) $0.00 USD FOR EACH BASIC ASSURANCE CERTIFICATE("BASIC ASSURANCE CUMULATIVE DAMAGE LIMIT"); (B) $10,000.00 USD FOR EACH MEDIUM ASSURANCECERTIFICATE ("MEDIUM ASSURANCE CUMULATIVE DAMAGE LIMIT"); (C) $25,000.00 USD FOR EACH HIGHASSURANCE CERTIFICATE ("HIGH ASSURANCE CUMULATIVE DAMAGE LIMIT"); OR (D) $50,000.00 USD FOR
EACH EXTENDED VALIDATION CERTIFICATE ("EXTENDED VALIDATION CUMULATIVE DAMAGE LIMIT")(COLLECTIVELY, “CUMULATIVE DAMAGE LIMITS”). THESE CUMULATIVE DAMAGE LIMITS SHALL APPLY PERSTARFIELD CERTIFICATE REGARDLESS OF THE NUMBER OF TRANSACTIONS OR CAUSES OF ACTION
ARISING OUT OF OR RELATED TO SUCH STARFIELD CERTIFICATE OR ANY SERVICES PROVIDED IN
RESPECT TO SUCH STARFIELD CERTIFICATE. THE FOREGOING LIMITATIONS SHALL APPLY TO ANY
LIABILITY WHETHER BASED IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDINGSSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reserved

NEGLIGENCE), LEGISLATION OR ANY OTHER THEORY OF LIABILITY, INCLUDING ANY DIRECT, INDIRECT,
SPECIAL, STATUTORY, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, RELIANCE, OR INCIDENTAL DAMAGES.
XV. Modifications.
You agree that Starfield may modify this Agreement, the Certificate specifications and the terms of the Certificate
Service from time to time, including, but not limited to, limiting the lifetime or modifying the functions of the Certificatesas required by any law, regulation or industry standard. Any such revisions shall be binding and effective immediately
upon posting the revised Agreement on the Starfield website. By continuing to use Starfield’s Certificate Service
after there has been a revision to this Agreement or the Service, you agree to be bound by such revision.
XVI. Force Majeure.
Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this Agreement if
such delay or failure arises by any reason beyond its reasonable control, including any act of God, any acts of thecommon enemy, the elements, earthquakes, floods, fires, epidemics, riots, failures or delay in transportation orcommunications, or any act or failure to act by the other party or such other party’s employees, agents or contractors;
provided, however, that lack of funds shall not be deemed to be a reason beyond a party’s reasonable control. The
parties will promptly inform and consult with each other as to any of the above causes which in their judgment may or
could be the cause of a delay in the performance of this Agreement.
XVII. Severability and Entire Agreement.
You agree that the terms of this Agreement are severable. If any part of this Agreement is determined to be
unenforceable or invalid, that part of the agreement will be interpreted in accordance with applicable law as closely as
possible, in line with the original intention of both parties of the Agreement. The remaining terms and conditions of theagreement will remain in full force and effect.
You agree that this Agreement including the policies it refers to (i.e. the CPS, etc.) constitute the complete and only
agreement between You and Starfield regarding the Certificate Service contemplated herein.
XVIII. Venue; Waiver of Trial by Jury.
THIS AGREEMENT SHALL BE DEEMED ENTERED INTO IN THE STATE OF ARIZONA, REGARDLESS OF
CONTRACT OR OTHER CHOICE OF LAW PROVISIONS. THE LAWS AND JUDICIAL DECISIONS OF MARICOPACOUNTY, ARIZONA, SHALL BE USED TO DETERMINE THE VALIDITY, CONSTRUCTION, INTERPRETATION AND
LEGAL EFFECT OF THIS AGREEMENT. YOU AGREE THAT ANY ACTION RELATING TO OR ARISING OUT OF
THIS AGREEMENT, SHALL BE BROUGHT IN THE COURTS OF MARICOPA COUNTY, ARIZONA. ANY
APPLICABLE NATIONAL, STATE, LOCAL AND FOREIGN LAWS, RULES, REGULATIONS, ORDINANCES,
DECREES, AND ORDERS INCLUDING, BUT NOT LIMITED TO, RESTRICTIONS ON
EXPORTING OR IMPORTING SOFTWARE, HARDWARE, OR TECHNICAL INFORMATION SHALL APPLY TO
THIS AGREEMENT. YOU AGREE TO WAIVE THE RIGHT TO TRIAL BY JURY IN ANY PROCEEDING THATTAKES PLACE RELATING TO OR ARISING OUT OF THIS AGREEMENT.
XIX. Assignment.
You shall not assign or otherwise transfer the this Agreement to anyone, including any parent, subsidiaries,
affiliated entities or third parties, or as part of the sale of any portion of its business, or pursuant to any merger,
SSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reservedconsolidation or reorganization, unless the assignee expressly assumes all rights, duties, liabilities andobligations of this Agreement.
XX. Waiver.
The waiver or failure of either party to exercise in any respect any right provided for in this Agreement shall not be
deemed a waiver of any further right under this Agreement.
XXI. Survival.
Any section of this Agreement capable of surviving termination shall survive.
XXII. Notices.
Any notice, demand, or request pertaining to this Agreement or related agreements, such as the CPS, shall be
communicated either using email or in writing. Electronic communications shall be effective when received by theintended recipient, and written communications shall be effective five days after mailing or upon receipt, whichever issooner. Notices concerning breach will be sent either to the email address You have on file with Starfield or mailed firstclass postage to the postal address You have on file with Starfield. Notices from You to Starfield shall be made either by
email, sent to the address we provide on our web site, or first class mail to our address at:
Starfield PKI
C/O Starfield Technologies, LLC
100 S Mill Ave, Suite 1600
Tempe, AZ 85281
practices@starfieldtech.com

SSL Certificate Service Subscriber Agreement – Version 1.21
Copyright © 2004-2024 Starfield Technologies, LLC All rights reserved