ANMC21 Implementation Report

１ Training Program

Study Course for Public Cleanliness: Sanitary Maintenance andBuilding Awareness among the Residents
Participants will share their experiences, exchange opinions andvisit facilities relevant to public sanitation, especially with regard to
the sanitary control of public facilities and strengthening of user’s

２ Purpose

morality by mainly focusing on the case examples of public
restrooms. Through this curriculum, this study course develops thepublic sanitation experts who can be engaged in the sanitarycontrol of public facilities and education to the public.

３ Organizer
４ DateOffice of the Governor for Policy Planning, Tokyo Metropolitan
Government (TMG)
January 21 (Wed) - January 23 (Fri), 2015
Total 15 participants
The representatives of each city are listed as below:
Bangkok (total 2 participants):
Ms. Kanuangnit

NONPANAPOL

Scientist , Solid waste Hazardous waste and Nightsoil
Management Division, Environment Department, Bangkok
５names)Participants(cities, Metropolitan Administration
Delhi (total 3 participants):
Mr. Nikhil Kumar
Secretary, New Delhi Municipal Council
Kuala Lumpur (total 10 participants):Dr. Ahmad Zaidi Zainal Abidin
Deputy Director for Health and Environment Department, Kuala
Lumpur City Hall

・Lecture about policies of Tokyo Metropolitan Government (Basicpolicy of public sanitation, Tokyo Community Based Road
Maintenance Program)
・Presentations and discussion session regarding the measures
adapted by each participating city・Site visit (Tokyo Station, Ueno Park, Setagaya ElementarySchool)・Wrap up session

６Seminar outline/scenes(Photos, etc.)

Presentation

Tokyo Station

Wrap up session

Group photo

On the first day, TMG Bureau of Social Welfare and Public Healthcarried out the lecture on the theme of “Basic Policy in Public
Sanitation in Tokyo.” The lecture dealt with the history of publicsanitation policy, and the role sharing between public and private
sectorin environmental sanitation field. Subsequently, each of

the participating cities gave presentations on policies relating to
public toilets in their own cities, as well as the issues they face. This
enabled participants to understand the each city’s challenges, as
７ Results

well as they deepened the understanding of each other.
In the afternoon of the first day, the participants visited Tokyo
Station. Tokyo Station is a major terminal through which more than
400,000 people pass per day, and participants heard anexplanationfromthecleaning

company

managerofthemanagement of the public toilets. They watched a DVD that
explains the cleaning manual, visited the toilets themselves, andviewed toilet cleaning as it was being carried out. They were able tounderstand the measures taken by private-sector companies inorder to maintain sanitation in these heavily-used public toilets, andmany of them expressed their surprise at the high standard ofcleanliness maintained. Some asked questions regarding theremuneration of the cleaning staff.
On the second day, the group visited the Ueno Park, andobserved the state of public toilet management in this tourist
destination, visited by an unspecified number of people each day.
Participants asked questions on a range of subjects, from dealing
with graffiti and vandalism to inspection of the pipes. The visits toTokyo Station and Ueno Park helped deepen their understanding of
the efforts of the facility managers who maintain cleanliness of
public toilets.
After that, in order to gain hints in regard to policies aiming toencourage people to keep public toilets clean, the group visited
Setagaya Elementary School in Setagaya Ward, where they
watched the children clean their own school and saw a moral
education class. The moral education class took the theme of“sense of public responsibility”, and participants were able to see
the children thinking and responding for themselves in regard to thesubject under the guidance of the teacher.
On the final day, participants were given an explanation of the“Tokyo Community-Based Road Maintenance Program”, as anexample of a public facilities maintenance measure which
managed with the involvement of residents. In this project, local
residents cooperate in cleaning the roads and managing flower
beds, aiming for both improved moral behavior among users andmaintenance of the landscape. The program is one in which many
volunteer organizations participate. Participants asked questions
about volunteers’ incentives, and the details of support offered byTMG.
Finally, participants welcomed Dr. Shiohiko Takahashi, thepresident of the Japan Toilet Association, and held the wrap up
discussion. The discussion reviewed the whole of the study courseand shared participant’s opinion as to how they would use what
they had learned in their own situations as well as covering thecultural differences among each city regarding toilets.
Some of the opinions given by participants
・I realized that the attitude of following rules is developed inpeople from an early age using education at elementary schools inTokyo. As a result, there is a high rate of participation in projects

such as the Community-Based Road Maintenance Program, andeveryone uses the open spaces in an appropriate manner.
・Where I come from, the standard of education is not very highand people do not tend to obey the rules, but I understood theimportance of teaching morality from an early age, and would liketo implement this.
・When we visited the station I saw that the people in charge ofcleaning were respected by others, and that they were proud of thework that they do. I think that for that reason, it is possible to keep ahigh standard of cleanliness. I would like to work towards improving
the status of people in charge of cleaning work in my own city.
People in Asia tend to think that the reason why Japanese public
toilets are clean is only the temperament of the Japanese people.
In fact, however, habits are formed in education from childhood,and facilities managers spent the time and money on facilities
management. The efforts of those involved play a significant role.
This study course was devised with a focus on introducing such
efforts being made in Tokyo, and encouraging participants to makethe information as a reference in considering measures in each city.
The reflections of participants indicate that our intention wasattained, and that the study course itself was extremely beneficial
for them.