Customer Case Study

Ashﬁeld District Council ensures highquality service with Arcserve UDP

Industry: Local government

CLIENT PROFILE

Company: Ashﬁeld District Council
Solution: Arcserve UDP

Ashﬁeld District Council serves approximately 120,000 residents in the East Midlands region of England.
Its services to residents and businesses range from housing, waste and recycling to building controls
and licensing.

PROBLEMSOLUTIONRESULTS

Like many public sector

With Arcserve Uniﬁed Data

The council has reduced

organisations facing budget

Protection (UDP), the council

the operational cost of datacuts, the council needs toprotects 10 terabytes of dataprotection and freed up IT

drive greater efﬁciency. Withand can restore ﬁles andresources. Faster and more

its existing backup applianceservers in minutes instead

reliable backup and recovery

solution reaching capacity, itof hours. Backup processes

processes also help toneeded a more scalable andare automated and reliable,

safeguard productivity andcost-effective solution.

and deduplication reduces

efﬁciency, as well as quality

storage needs.

of service to residents.

Ashﬁeld District Council | 1Customer Case Study

THE PROBLEM
Reducing operational costs
Having a robust data recovery plan in place is essential for Ashﬁeld District Council. As Andy Slate, ICTManager, explains, “Any loss of systems or data would be catastrophic – we’d have to resort to using paperbased systems to ensure business continuity, which would be complex and inefﬁcient.”
The organisation’s existing data backup solution was aging and approaching capacity. It was also unreliable,
consuming time and effort to ensure backups were successfully completed. Support response times werealso slow, hampering efforts to resolve issues quickly and jeopardising user productivity.
To safeguard productivity and quality of service, the council needed a more scalable, reliable and costeffective solution.

THE SOLUTION
Reliable, automated backups
Ashﬁeld District Council investigated the leading backup solutions on the market, and when its IT partner,NexStor, arranged a demo with Arcserve UDP, the council found a backup and recovery solution that met
its needs.
“We were impressed with how user-friendly and comprehensive Arcserve UDP is, and NexStor introducedus to an offer to upgrade to Premium Plus at no additional cost,” recalls Slate.
Arcserve UDP protects up to 10 terabytes of data across eight physical servers and between 50-60 virtualservers. Data stored in emails, databases and ﬁle servers, and underpinning all services from ﬁnance toplanning and housing, is backed up each night, with a full backup running every month.

Arcserve UDP makes data management much simpler and frees up ICT resources
to focus on other services.
– Andy Slate, ICT Manager

The data is deduplicated and replicated across the WAN to two other sites, where it’s stored for between
12 and 18 months. “With Arcserve UDP, we can store a lot of information from a large span of time on arelatively small amount of disk space, which saves us money,” adds Slate.

Ashﬁeld District Council | 2

Customer Case Study

Reliable and automated backup processes mean that the council’s ICT team no longer have to manuallymonitor the solution to ensure everything works correctly. “Unlike our previous solution, which neededa lot of attention to keep processes running, Arcserve alerts us to any problems. Now we just do a ﬁve minutecheck each day to make sure everything’s working properly, which is saving us a lot of time!” Slate comments.
The solution also makes restoring data quick and easy. Files are recovered in minutes, rather than hours
with the previous solution.

THE RESULTS
Safeguarding productivity and services
With a more robust data protection solution, Ashﬁeld District Council can recover ﬁles and restore servers
more quickly, which means spending less time and resources on data management. As Slate comments,“Arcserve UDP makes data management much simpler and frees up ICT resources to focus on otherservices.”
With Arcserve UDP, Ashﬁeld District Council has been able to:•

Reduce operational costs•

Improve user productivity•

Safeguard business continuity.

“Based on the success of Arcserve UDP, we’re exploring Arcserve High Availability to help us restore data
even more quickly in the event of an incident,” concludes Slate. “With our core systems protected, we can lookat other ways of improving efﬁciency to be able to meet residents’ needs with smaller resources.”

For more information on Arcserve, please visit arcserve.com

Copyright © 2017 Arcserve (USA), LLC and its afﬁ liates and subsidiaries. All rights reserved. All trademarks, Arcserve assumes no responsibility
for the accuracy or completeness of the information. To the extent permitted by applicable law, Arcserve provides this document “as is” without
trade names, service marks and logos referenced herein belong to their respective owners. This document is for your informational purposes only.
Warranty of any kind, including, without limitation, any implied warranties of merchantability, ﬁ tness for a particular purpose, or non-infringement.
In no event will Arcserve be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost proﬁ ts,
business interruption, goodwill or lost data, even if Arcserve is expressly advised in advance of the possibility of such damage.