States &Territories

Alabama

AlaskaAgency Name

Alabama
For Alabama’s public institutions, contacts are posted to the ACHE website
Commission on
https://ache.edu
Higher Education - .
Office of Institutional
Student Complaint Process found here:
Effectiveness andhttps://www.ache.edu/wp-content/State%20Auth/federal-reg.pdf
Planning
ACCS Private
School Licensing
https://www.accs.edu/about-accs/private-school-licensure/complaints/
Division- *note: Complaints for out-of-state institutions are referred to the ACCS Private School Licensure.
Alaska Commission
on Postsecondary https://acpe.alaska.gov/ConsumerProtection
EducationAmericanSamoa
Arizona

Arkansas

California

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

not found
Arizona State Boardfor Private
https://ppse.az.gov/student-complaint-procedure
Postsecondary
Education
Arkansas
Student Grievance form:
Department ofhttps://adhe.edu/students-parents/student-grievance-formHigher Education

Bureau for Private
Postsecondary
Educationfor institutions regulated by BPPE:
http://www.bppe.ca.gov/enforcement/complaint.shtml
for out of state institutions not subject to BPPE:
https://www.dca.ca.gov/consumers/complaints/oos_students.shtml

States &Territories

Agency Name

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

Colorado
Department ofHigher Education
Coloradohttps://cdhe.colorado.gov/students/how-do-i/filing-a-student-complaintAND
Private Occupational
Schools

Connecticut

DelawareDistrict ofColumbia

The Office ofFinancial andhttp://www.ctohe.org/StudentComplaints.shtml
Academic Affairs forHigher Education
DelawareStudent Complaint Policy offered is only for purposes of SARA. No other student complaint policy found on theDepartment ofwebsite.
Education
FAQ for Students indicates that complaints my be submitted to the HELC by "clicking here", but there is no hyperlink
Education Licensure. A public complaint webpage was found here:
Commission
https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints

Federated
State ofMicronesia

FloridaGeorgia
Guam

not found
Commission for
Independent
EducationDepartment of
Education
Nonpublic
Postsecondary
Education
Commission

CONCERNS & COMPLAINT PROCESS

https://gnpec.georgia.gov/student-complaints
not foundStates &Territories

Hawaii

Idaho
Illinois

Indiana

Iowa
KansasKentuckyLouisiana
Maine
MarylandAgency Name

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

Hawaii PostFor some reason, website links are routing to the homepage
Secondaryhttps://cca.hawaii.gov/
Education. See the drop down for "About", Hawaii Post-Secondary Education Authorization Program (HPEAP). From that page
Authorization
look at drop down under forms to see Student Forms. The Student Complaint Process is found there.
ProgramIdaho State Board of https://boardofed.idaho.gov/higher-education-private/private-colleges-degreeEducation
granting/student-complaint-procedures/
Illinois Board of
https://complaints.ibhe.org/
Higher Education
Indiana Department
of Workforce
https://www.in.gov/dwd/career-training-adult-ed/octs/#tab-665625-Consumer_Information
Development
https://www.in.gov/che/2744.htm
Indiana Commissionof Higher Education
Iowa College
Student Aid
https://www.iowacollegeaid.gov/StudentComplaintForm
Commission
Kansas Board of
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
RegentsKentucky Council on
Postsecondary
Education
http://cpe.ky.gov/campuses/consumer_complaint.html
Kentucky
http://www.kcpe.ky.gov/forms/FormtoFileaComplaint.pdf
Commission on
Proprietary
EducationLouisiana Board of
https://www.laregents.edu/student-complaint-process/Regents
https://www.laregents.edu/student-complaint-process/
Proprietary Schools
Maine Department
Only SARA complaint process and forms could be found on the Maine Department of Education website.
of Education
Maryland Higher
https://mhec.maryland.gov/institutions_training/Pages/acadaff/acadaffairsdepartments.aspx
Education- Scroll down to complaint process and form pdfs.
Commission

States &Territories

Agency Name

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

Office of Private
Occupational
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/schools/students/information-forSchool Education
students.html
Massachusetts
Massachusetts
https://www.mass.edu/forstufam/complaints/complaints.asp
Department ofHigher Education
Michigan
Department of Labor
Michigan
Post-Secondary Schools Complaints Filing a Complaint& Economic
Opportunity
Minnesota Office of http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Minnesota
Higher Education
Mississippi
Commission on
CollegeAccreditation
http://www.mississippi.edu/mcca/student_complaint_process.asp
Mississippi
Commission on
https://www.mccb.edu/cpscr-complaints
Proprietary School
and CollegeRegistration
Missouri Department
Missourihttps://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
of Higher Education
Montana University
MontanaSystem, Montana
http://www.mus.edu/MUS-statement-of-complaint-process.asp
Board of Regents

States &Territories

Nebraska

NevadaNewHampshire

New Jersey

New Mexico

Agency Name

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

Nebraska
Department ofEducation, Private
Postsecondary
Career Schools
https://www.education.ne.gov/wp-content/uploads/2017/07/PPCS_Complaint-form.pdf
Nebraska
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Coordinating
Commission for
Postsecondary
Education
Nevada Commission
http://cpe.nv.gov/Students/Students_Home/on Postsecondary
Note the Student Complaint under forms on right hand side.
Education
Department ofEducation, Divisionof Higher Education, https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx
Higher Education
Commission
New Jersey
Department ofLabor andWorkforce
Development,
https://www.nj.gov/labor/labormarketinformation/assets/PDFs/coei/SAU/Conflict%20Resolutio
Center forn%20Questionnaire.pdf
Occupational
Look under Information for Students for the Student Conflict Resolution Form (Complaints)
Employment
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
Information
Office of theSecretary of Higher
Education
New Mexico Higher
Education
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
Department

States &Territories

New York

Agency Name
Office of Collegeand University
Evaluation
Adult Career andContinuing Ed.
Services

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university
http://www.acces.nysed.gov/bpss/student-rights

The University ofNorth Carolina
SystemThe North Carolina https://www.northcarolina.edu/post-secondary-education-complaints/
North Carolina
Community College https://www.nccommunitycolleges.edu/students/student-services/file-a-complaint/
System (Office ofProprietary SchoolServices)

North Dakota

NorthernMariana
Islands

Ohio

North Dakota State
Board for Career
and TechnicalEducation
North Dakota
University System

https://www.cte.nd.gov/sites/www/files/documents/PrivatePS/NDSBCTE_Student_Complaint_
Procedure.pdf
https://ndus.edu/state-authorization-sara/
This complaint process appears to be applicable for institutions not participating in reciprocity through SARA as wellas SARA participating institutions.
not found

The Ohio
Department ofhttps://highered.ohio.gov/students/current-college-students/student-complaints/studentHigher Education
complaints
Ohio State Board of
https://scr.ohio.gov/information-for-students/file-a-complaint
Career Collegesand Schools

States &Territories

Agency Name

Oklahoma State
Regents for Higher
Education
Oklahoma Board ofCareer andOklahoma
TechnologyEducation
The Oklahoma
Board of Private
Vocational Schools
Higher Education
OregonCoordinating
Commission
Department ofPennsylvania
Education

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....

https://www.okhighered.org/resources/student-complaint-form/
https://oklahoma.gov/careertech/policies/comments-or-complaints.html
https://oklahoma.gov/content/dam/ok/en/obpvs/documents/schools/obpvs-complaint-form.pdf

https://www.oregon.gov/highered/about/Pages/complaints.aspx
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/StudentsComplaints.aspx

http://www.ce.pr.gov/
Puerto Rico

Puerto Rico Council
http://www.agencias.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_
on EducationComplaint_Process.pdf
It appears that this process can be used more broadly than to just address SARA participating institutions.

Republic ofPalau
Republic of
the MarshallIslands

not found
not found

Rhode Island Officeof Post Secondary https://riopc.edu/policies/student-complaint-procedures/
Commissioner
South Carolina
https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Pro
South Carolina Commission on
cedures_and_Form.pdf
Higher Education
Rhode Island

States &Territories

Agency Name

Secretary of StateSouth Dakota (South Dakota
Attorney General)
Tennessee Higher
Tennessee
Education
Commission
Texas HigherTexas
Education
Coordinating Board
U.S. VirginIslands
Utah Division ofUtah
ConsumerProtection
Vermont

Virginia

Washington

West Virginia

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....
https://consumer.sd.gov/complaintform.aspx- this is a broad complaint form not just to address postsecondary institutions.
https://www.tn.gov/thec/for-students-and-families/transcript-requests-and-institutioncomplaints.html
https://www.highered.texas.gov/student-complaints/
not found
Website unclear about student complaint process outside of SARA.
Utah Commerce Division of Consumer Protection

https://education.vermont.gov/documents/postsecondary-program-complaint-resolution
Vermont Agency of
VT Agency of Education points to three avenues for complaints: the institution, the VT Attorney General's office, orEducation
the institution's accrediting agency.
State Council ofHigher Education for https://www.schev.edu/students/resources/student-complaints
Virginia
Washington Student
Achievement
Council
https://wsac.wa.gov/student-complaints
Washington
https://www.wtb.wa.gov/private-career-schools/student-resources/
Workforce Training
and Educ. Coord.
Board
WV Higher Educ.
Policy Commission
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
WV Council for
Community &http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
Technical College
Education

States &Territories

Wisconsin

Wyoming

Agency Name
Wisconsin
Educational
Approval Board
Wyoming
Department ofEducation

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - Aninstitution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has aprocess to review and appropriately act on complaints concerning the institution including enforcing
applicable State laws.....
https://dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx

https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/