Limited Warranty
The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product arelimited to the terms set forth below:

What is Covered
This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any
alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident,
neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must bepresented to the carrier), lightning, power surges, or other acts of nature. This limited warranty
does not cover any damage, deterioration or malfunction resulting from the installation or removalof this product from any installation, any unauthorized tampering with this product, any repairs
attempted by anyone unauthorized by Kramer Electronics to make such repairs, or any othercause which does not relate directly to a defect in materials and/or workmanship of this product.
This limited warranty does not cover cartons, equipment enclosures, cables or accessories usedin conjunction with this product.
Without limiting any other exclusion herein, Kramer Electronics does not warrant that the productcovered hereby, including, without limitation, the technology and/or integrated circuit(s) includedin the product, will not become obsolete or that such items are or will remain compatible with anyother product or technology with which the product may be used.

How Long this Coverage Lasts
The standard limited warranty for Kramer products is seven (7) years from the date of original
purchase, with the following exceptions:
1.

All Kramer VIA hardware products are covered by a standard three (3) year warranty forthe VIA hardware and a standard three (3) year warranty for firmware and software
updates; all Kramer VIA accessories, adapters, tags, and dongles are covered by astandard one (1) year warranty.

2.

Kramer fiber optic cables, adapter-size fiber optic extenders, pluggable optical modules,
active cables, cable retractors, ring mounted adapters, portable power chargers, wirelesschargers, Kramer speakers, Kramer touch panels, and Kramer Corona Tags are coveredby a standard one (1) year warranty. Kramer 7-inch touch panels purchased on or afterApril 1st, 2020 are covered by a standard three (3) year warranty.

3.

HighSecLabs security products (not including the Kramer Corona Tag) are covered by astandard two (2) year warranty.

4.

All streaming and all wireless products, including Collaboration Devices, are covered by astandard three (3) year warranty.

5.

All Sierra Video MultiViewers are covered by a standard five (5) year warranty.

6.

Sierra switchers & control panels are covered by a standard seven (7) year warranty(excluding power supplies and fans that are covered for three (3) years).

P/N: 2900-300976 Rev 11

1

www.KramerAV.com

7.

K-Touch software is covered by a standard one (1) year warranty for software updates.

8.

All Kramer passive cables are covered by a lifetime warranty.

9.

All NETGEAR fully managed switches are covered by the NETGEAR ProSAFE limited
lifetime hardware warranty, lifetime technical support (90 days via phone and email;lifetime via online chat – www.netgear.com/support), and lifetime next business day
hardware replacement. The NETGEAR fully managed switches’ lifetime warranty does notexpire at product end-of-life and is limited to the original purchaser (seewww.netgear.com/warranty). To benefit from this warranty, end customers should registerat www.mynetgear.com.

Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited
warranty is not transferable to subsequent purchasers or owners of this product.

What Kramer Electronics Will Do
Kramer Electronics will, at its sole option, provide one of the following three remedies to whateverextent it shall deem necessary to satisfy a proper claim under this limited warranty:
1.

Elect to repair or facilitate the repair of any defective parts within a reasonable period oftime, free of any charge for the necessary parts and labor to complete the repair andrestore this product to its proper operating condition. Kramer Electronics will also pay theshipping costs necessary to return this product once the repair is complete.

2.

Replace this product with a direct replacement or with a similar product deemed by Kramer
Electronics to perform substantially the same function as the original product. If a direct orsimilar replacement product is supplied, the original product’s end warranty date remains
unchanged and is transferred to the replacement product.

3.

Issue a refund of the original purchase price less depreciation to be determined based on
the age of the product at the time remedy is sought under this limited warranty.

What Kramer Electronics Will Not Do Under This Limited Warranty
If this product is returned to Kramer Electronics or the authorized dealer from which it waspurchased or any other party authorized to repair Kramer Electronics products, this product must
be insured during shipment, with the insurance and shipping charges prepaid by you. If thisproduct is returned uninsured, you assume all risks of loss or damage during shipment. Kramer
Electronics will not be responsible for any costs related to the removal or re-installation of thisproduct from or into any installation. Kramer Electronics will not be responsible for any costs
related to any setting up this product, any adjustment of user controls or any programming
required for a specific installation of this product.

How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Kramer
Electronics reseller from whom you purchased this product or the Kramer Electronics officenearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics
authorized service providers, visit our web site at www.kramerav.com or contact the Kramer
Electronics office nearest you.

2

In order to pursue any remedy under this limited warranty, you must possess an original, dated
receipt as proof of purchase from an authorized Kramer Electronics reseller. If this product isreturned under this limited warranty, a return authorization number, obtained from Kramer
Electronics, will be required (RMA number). You may also be directed to an authorized reseller
or a person authorized by Kramer Electronics to repair the product.
If it is decided that this product should be returned directly to Kramer Electronics, this productshould be properly packed, preferably in the original carton, for shipping. Cartons not bearing a
return authorization number will be refused.

Limitation of Liability
THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED WARRANTYSHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THEMAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE
FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROMANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
Some countries, districts or states do not allow the exclusion or limitation of relief, special,incidental, consequential or indirect damages, or the limitation of liability to specified amounts,
so the above limitations or exclusions may not apply to you.

Exclusive Remedy
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERWARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSOR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICSSPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUTLIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE. IF KRAMER ELECTRONICS CANNOT LAWFULLY DISCLAIM OR EXCLUDEIMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIESCOVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT ASPROVIDED UNDER APPLICABLE LAW.
IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMERPRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ETSEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIEDWARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THISPRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE
PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions
This limited warranty gives you specific legal rights, and you may have other rights which varyfrom country to country or state to state.
This limited warranty is void if (i) the label bearing the serial number of this product has been
removed or defaced, (ii) the product is not distributed by Kramer Electronics or (iii) this productis not purchased from an authorized Kramer Electronics reseller. If you are unsure whether areseller is an authorized Kramer Electronics reseller, visit our web site at www.kramerav.com orcontact a Kramer Electronics office from the list at the end of this document.

3

Your rights under this limited warranty are not diminished if you do not complete and return theproduct registration form or complete and submit the online product registration form. Kramer
Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you
years of satisfaction.

4