Press release

26st of September 2022

Bafang Direct-to-Dealer Services see primary launch with selectbrandsSuzhou, September 2022: In the past, to meet the individualized needs of different
e-bike brands, Bafang Electric (Suzhou) Co., Ltd. developed a variety of products
and provided after-sales services to brands in a flexible and efficient way. With thematurity of products and development of consumers' service requirements, somebrands took the initiative to ask Bafang to extend its services further to include
dealers. To meet the evolving market demand, over the past two years Bafang has
developed a direct-to-dealer service (DDS) mode for select bicycle brands anddealers in response to their service requirements, creating a comprehensive,closed-loop system.

This concept was first put into practice in February 2021; in this preliminary stage, the service wasavailable only to a few selected dealers. Following with an excellent response, Bafang’s dealer
services network has further expanded and now serves dealers of multiple brands. As one of theworld's leading electric bike drive systems and electronic components manufacturers, thecompany knows its responsibility for the continuous flow and exchange of information between
brands and their dealers. Therefore, Bafang has refined and strengthened its DDS, heavily
investing in the project to provide applicable training programs for the existing products each year.

As at the date already mentioned above, Bafang launched the DDS with a Dutch brand, Gazelle.
In the first interactive training stage, the brand invited a few dealers to thoroughly trial the dealer
services system and assess any problems that arose. By the end of 2021, all of Gazelle's dealers
had been connected to the DDS system. For the Gazelle brand alone, Bafang will continue toprovide more than 700 dealers with services including product training, customer service, andspare parts sales.

Currently, 6 brands have joined Bafang’s DDS, and dealers’ service team has established contact
with more than 1,300 dealers to provide relevant services.

Photo by Bafang: Dealer training in Poland

The Bafang DDS service team boasts established technicians with years of industry experience
who will train dealers and workshop employees to ensure that they can provide high-quality
services to their customers. The scope of services provided by the DDS includes:- Free replacement and maintenance of parts (within the warranty period)- Training courses for new products- Technical documents in various languages for download (e.g., manuals, e-learning videos,assembly/disassembly demonstrations)- Quick response and follow-up on any technical issues- Sharing of the dealers’ experiences

At present, the Service system remains in its initial development stage, including the logistics
system, service platform, training activities, etc., which are being continuously improved upon. Inthe future, Bafang plans continued expansion of the system to quickly meet dealers’ demands withreal-world data and support. Dealers will have the advantage of using the full range of services
provided by the company and purchasing parts directly through the system, while the Dealer
Services itself will continue to expand service outlets and increase service personnel.

Photo by Bafang: Dealer Training in the Netherlands

Although the DDS is a relatively new offering, many dealers have shown great enthusiasm andencouragement for the program, providing valuable suggestions for Bafang to improve thesubsequent service work.

For example, Bafang's Dutch service team alone already works in the DDS system with over 1,300
dealers from partners brands such as Gazelle and New Brinckers. In the future, the focus here
will be increasingly on product training (online or on-site) for dealers and brands. As well as aquick and uncomplicated communication and processing when requesting the above.

Media contact (global):Oliver Rüsche
E-Mail: o.ruesche@bafang-e.com
Tel.: +49 (0)5257 9341 09406
Mobile: +49 (0)152-900 14054
About BAFANG:
Bafang, one of the leading manufacturers of e-mobility components and e-drive systems, hasbeen developing components and complete systems for electric vehicles since 2003. Thecompany is listed on the Shanghai Stock Exchange (603489.SS) and focuses on all global emobility trends of the future: be it individual e-bikes, e-scooters or for public bike sharing systems.
Bafang employs over 1000 people at ten international locations worldwide. The headquarters,development and production centre are located in Suzhou, in the immediate vicinity ofShanghai/China. A virtual tour of the new headquarter in Suzhou via a VR Panorama Tour starts
here.
Bafang has sales and service centres in the Netherlands, the USA, Germany, Denmark, France,Italy, and China. The newly opened plant in Poland focuses on the production of mid-motor
systems for the European markets.
Website: www.bafang-e.com
E-Mail:info@bafang-e.com

This communication has been issued by Bafang Electric (Suzhou) Co., Ltd. who is therefore
responsible for the entire content.