S HERIEF F ARID
88 Park Oxford Pl, San Jose, CA 95136
sherief.farid@icloud.com • Mobile (530) 304-0313
https://www.linkedin.com/in/sherieffarid/

19+ years IT & Business experience with proven success of meeting technology and businessneeds for corporate customers
Ambitious, goal-focused, and self-motivated IT leader dedicated to providing customers withsolutions that boost efficiency, cut costs, and strengthen availability, security, and performanceof enterprise IT environments. Recognized for learning new technologies easily, devising creative
solutions to problems, and empowering teams with tools and knowledge necessary to thrive in
fast-paced environments. Adept at managing large-scale projects, coordinating resources andbuilding strong rapport with all stakeholders to deliver on schedule under firm deadlines.
Expertise:••••

ServiceNow Administration
Scrum Master
ITIL Best practices
Project Management Methodology••••

Client Engagement & Needs Analysis
Metrics Development & Monitoring
Vendor Relationship Management
Infrastructure Design & Implementation

PROFESSIONAL EXPERIENCE
Symantec Corporartion, Mountain View, CA, USA
Configuration Managment Lead, 6/2018 – preset
Lead the execution of Configuration Management at Symantec with an eye on driving maturity
with the people, process and tools up and ensuring the business is able to extract full value ofthe configuration data in the CMDBKey Contributions: Redesigned the Discovery Infrastructure to provide full coverage of the Symantec
ecosystem which includes Datacenters, Office Infrastructures and Azure cloud.
 Integrated the CMDB with EyeShare for automated 30-day patching Designed the solution to track and manage Network configuration deviations
 Enabled the network team to manage their Networks Circuits in the CMDB byintroducing a new Network Circuit Class.
SERVICENOW INC, Santa Clara, CA, USA
ITOM Solution Architect, 7/2017 – 5/2018
Lead the implementation process for several ITOM Products to the IT Operations team fromrequirements gathering through application configuration and user acceptance testing to golive and support transition.
Key Contributions: Implemented ServiceNow CMDB and Discovery reboot project to include all IT
operations components and linked to the asset management process. CMDB efficiency
was raised to 98% completeness.
 Implemented Operational intelligence as Customer “Zero”
 Build partnership with the ITOM Product teams to champion implementing SerivceNow
Products as customer “Zero”…continued

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IT Product Manager, 1/2016 – 7/2017
Was responsible for shipping code to internal customers - such as, IT Infrastructure & Service
Management, optimizing and enhancing business processes, ensuring alignment withServiceNow product adoption.
Key Contributions: Implementing Event Management and Service Mapping for Corp IT with expected
benefits of $3 MM USD over three years.
 Implemented Problem Management for Corp IT which resulted in 20% incident
reduction in the first 3 months of implementation.
 Implemented NotifyNOW for the IT organization to handle Major Incidents and Critical
Escalations. The Solution was implemented on ServiceNow eliminating the use of third
party software with an initial cost saving of ~92% and increasing the response time by50%Senior Project Manager, 2/2014 – 12/2015
As a Senior Project Manager with the IT PMO group I was tasked with driving several initiatives
to implement management solutions and projects with the goal to standardize IT Operations. I
was also instrumental in testing the PPM Module in ServiceNow and suggesting methods andguidelines for using it for the IT PMO Group.
Key Contributions: Kirkland, WA Office move San Diego, CA Office expansion (new Building) Global Wireless Infrastructure redesign
 IT Support Workstation Management tools (Landesk and Casper) Global Public IP Migration and Internet Redundancy
BG GROUP - EGYPT, Cairo, Egypt
IT Project Manager, 8/2012 – 8/2013
Coordinate resources on three continents to deliver $5.5M IT and technology implementation
project for new administration building; provide leadership across entire project life cycle,
managing five contracting vendors, communication with internal and external stakeholders, andall major deliverables including proposals, kick off, risk assessment and management, post
implementation review, and project close out/handover documents.
Key Contributions:•Led teams to complete all construction, fit-out, installation, commissioning, andimplementation on schedule despite period of significant regional instability; efforts
included:−Tier 2 local data center and equipment rooms, LDC/SER passive components,
structured cabling and fiber optics backbone, WAN and WiFi infrastructure, A/V
systems, and security packages (Cisco CCTV and Access Control).

INDEPENDENT CONTRACT ENGAGEMENTS, Various locations
Business Technology Consultant, 6/2004 – 9/2006
Provided major enterprise clients with technology products, processes, and services to reduce
workloads and promote cost-efficient business operations. s.
Key Contributions:•Developed and streamlined clients’ organizational infrastructures without compromisingavailability or performance of operating, IT, and reporting systems.

•Enhanced and managed complex enterprise communications and IT infrastructures,overseeing systems, networks, software, and resources across multiple platforms.

•Leveraged vast technical expertise to deliver training for NOKIA Africa and otherregional market leaders, playing integral role in developing high-performance teams.

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3ENAP SIPETROL INTERNATIONAL, Egypt
Head of IT, 6/2007 – 11/2011
Drove development and execution of IT strategy for branch office with 60 users; defined andmeasured key performance indicators (KPIs) to provide executive leadership with clear pictureof IT risks, status of projects, and systems health.
Key Contributions:•Orchestrated $1.5M IT implementation for joint venture between Sipetrol Egypt andEgyptian General Petroleum Company. The project included designing and build out of
Computer rooms, Structured cabling, Circuit provisioning, Hard ware procurement, andinstallation.

•Capitalized on deep understanding of business requirements and latest technologies toupgrade IT infrastructure, reduced costs without compromising quality of service.

•Created a project management framework that promoted PMP and ITIL best practices,leading to faster, more cost-efficient deployments.

ADDITIONAL EXPERIENCE
Technical Consultant - Pre-Sales, 10/2006 – 5/2007 ~ Synergy Prof. Services, Egypt
Systems Administrator (2005 – 2006) ~ IBM Global Services, Egypt
Senior Technical Support Engineer (2005) ~ Synergy Professional Services, Egypt
Resident Network Administrator (2003 – 2005) ~ British American Tobacco, Egypt(outsourced from Synergy Professional Services)
Resident Technical Support (2001 – 2003) ~ United States Agency for International
Development (USAID), Egypt (outsourced from Synergy Professional Services)
On Call Technical Support (2001) ~ Synergy Professional Services, Egypt
Urban Planning and Design (1997 – 2001) ~ Various, Egypt

EDUCATION AND CREDENTIALSBACHELOR OF SCIENCE IN URBAN AND REGIONAL PLANNING - 1997
CAIRO UNIVERSITY, Cairo, Egypt
Professional Certifications
ServiceNow Certified System Administrator ~ ITIL Foundation Certified (2011)
Microsoft Certified Systems Administrator (MCSA) ~ Microsoft Certified Professional (MCP)
Selected Professional Development
ServiceNow Implementation boot camp ~ ITIL 2011 Foundation ~ ServiceNow System
Administration Training ~ Developing the Leader Within You ~ Training of Trainer (TOT) ~CISSP Review ~ Business Continuity and IT Disaster Recovery ~ Safety Training Observation
Program ~ Interconnecting Cisco Networking Devices.