ENVIRONMENTAL,
SOCIAL AND
GOVERNANCEREPORT
2023

CONTENTS
About This Report

4

CEO Letter

7

Our Business
Board of Directors Diversity and Skills Matrix
Our Focus on ESGESG Oversight by Our Board Committees
Integrating ESG into Our BusinessSupplier Diversity
Doing What’s Right

8
10
11
12
14
16
18

Our Customers
Fair and Honest
Retail Partner and Provider Oversight
New Product Compliance
Addressing Consumer Complaints
Compliance Program
Information Security and Data Privacy

20
21
21
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22
22
23

Our People
A Culture Built on Trust
The Great Transformation
Winning Highlights
How We Work
Total Well-Being
Overview of Benefits
Equity, Diversity, Inclusion and Citizenship
Leadership PipelineAwards and Recognition

26
28
29
30
31
37
46
47
59
67

Our Communities
2023 Highlights
Education as an Equalizer
Creating Pathways to College Completion
Building Skills of the Future
Closing the Financial Gap
Education as an Equalizer Grantees
Volunteerism
Community Reinvestment

68
69
70
73
77
79
81
82
85

Our Environment
Sustainability Strategy
Improving Efficiency
Reducing Consumption
Reducing Waste
Employee Health and Safety
Employee Engagement
Environmental, Health and Safety Key Metrics

88
89
89
90
92
93
93
94

Appendix
Sustainability Accounting Standards Board(SASB) Index

95
96

ABOUT THIS REPORTThis Environmental, Social and Governance (ESG) Report provides
information on certain ESG activities of Synchrony Financial andits consolidated subsidiaries for the period from January 1, 2023,
to December 31, 2023, and all data in this report is as of December
31, 2023, except as otherwise noted. It also includes some of theactivities of the Synchrony Foundation, a charitable private foundation
established by our company. There was no external assurance from third
parties with respect to the information in this report. Many of the targets,goals, impacts and programs described in this report are aspirational,
and as such, no guarantees or promises are made that these goals andprojects will be met or successfully executed.
This report responds to the Sustainability Accounting Standards Board(SASB) reporting guidelines with respect to our significant ESG topics.
The SASB index can be found in the Appendix of this report.
In this report we may use certain terms that SASB or others referto as “material” to reflect the issues or priorities of Synchrony andits stakeholders. Used in this context, however, these terms are
distinct from, and should not be confused with, the terms “material”
and “materiality” as defined by, or construed in accordance with,securities or other laws and regulations. Accordingly, issues or priorities
considered material for purposes of this ESG Report may not be
considered material in the context of our financial statements, our filings
with the U.S. Securities and Exchange Commission (SEC) or our otherpublic statements.
This ESG Report includes certain non-financial data and informationthat is subject to measurement uncertainties resulting from limitations
inherent in the nature and the methods used for determining such data.
The selection of different but acceptable measurement techniques canresult in materially different measurements. The precision of different
measurement techniques may also vary.
This ESG Report contains forward-looking statements that are provided
under the “safe harbor” protection of the Private Securities Litigation
4 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Reform Act of 1995, including statements regarding our ESG targets,goals, impacts, programs and other business plans, initiatives andobjectives. Forward-looking statements include all statements that do
not relate solely to historical or current facts and involve a number ofknown and unknown risks, uncertainties and other important factorsthat may cause actual results and outcomes to differ materially fromany future results or outcomes expressed or implied by such forwardlooking statements. Actual results and financial outcomes may
differ materially from those expressed in or implied by any of theseforward-looking statements due to a variety of factors, including,among others, macroeconomic and operational risks, technology andcyber-related risks, climate-related conditions and weather events,
legislative and regulatory changes, and other unforeseen events orconditions. This ESG Report speaks only as of the particular dateor dates indicated in the ESG Report and contains information thatis subject to known and unknown risks, uncertainties, changes incircumstances and assumptions that are difficult to predict and areoften beyond Synchrony’s control. Such risks, uncertainties and otherimportant factors include, without limitation, those described in ourrecent filings with the SEC, including, without limitation, in Risk Factors
and Management’s Discussion and Analysis of Financial Condition
and Results of Operations in our Annual Report on Form 10-K for the
fiscal year ended December 31, 2023, and our subsequent Quarterly
Reports on Form 10-Q and Current Reports on Form 8-K. We expectthat certain disclosures made in this ESG Report may be amended,
updated or revised in the future as the quality and completeness ofour data and methodologies continue to improve. If a circumstanceoccurs after the date of this ESG Report that causes any of ourforward-looking statements to be inaccurate, whether as a result of
new information, future developments or otherwise, we undertakeno obligation to announce publicly the change to our expectations,or to make any revision to our forward-looking statements, to reflect
any change in assumptions, beliefs or expectations, or any change in
events, conditions or circumstances upon which any forward-looking
statement is based, unless required by law.

6 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTCEO LETTER
At Synchrony, we seek to align our environmental, social and governance priorities with the needs of our company
and the expectations of our stakeholders today and in the future. As we and our people, partners, customers andcommunities move forward into a future shaped by the unprecedented pace of technological change and the transition
toward a more inclusive and sustainable economy, we believe our ESG initiatives will be critical components forachieving sustainable, long-term growth.
We approach ESG with the objective of doing what’s right, reducing risk and creating value. Our ESG program
embraces our vision to improve everyday quality of life and business through our growing ecosystem of financial
products and experiences and our values to be honest, passionate, caring, responsible, bold and driven.
In the past year, we continued to make notable progress in our ESG journey, and I am grateful and proud of therecognition we have received, including:• Ranking #5 on Fortune’s 100 Best Companies to WorkFor® list in 2024 in the United States, up from #20 in
2023;• Ranking #4 on Fortune’s Best Workplaces in Financial
Services & InsuranceTM list;• Ranking #48 on JUST Capital's annual list of
America’s Most JUST Companies, including #2 forWorkers and #3 for Communities in our assigned
industry; and• Maintaining a ‘AA’ ESG Rating from MSCI.

• Ranking #29 on PEOPLE’s Companies that Care list;
This ESG Report shares some of the stories behind this recognition.
Looking ahead, Synchrony, its Board of Directors, executives and employees stand as motivated as ever to do more inpursuit of sustainable growth for our stakeholders through thoughtful action on ESG matters significant to our company.
Sincerely,

BRIAN DOUBLES
President and CEO

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 7

OUR BUSINESSDOING WHAT’S RIGHTREDUCING RISKCREATING VALUE
Synchrony strives to maintain high standards of corporate governanceand effective oversight of our business priorities, including ESG priorities
that meaningfully impact Synchrony and our stakeholders, because itis the right thing to do and can support long-term value creation andreduce risk.

WELL-QUALIFIED, INDEPENDENTGUIDANCE
Under the leadership of our Nominating and Corporate GovernanceCommittee, Synchrony’s Board of Directors (Board) and its committees
routinely evaluate our Board and Board committee composition andleadership, as well as our latest director diversity and skills matrix. Thisestablished process supports the Board’s goal to have the requisite
experience to oversee Synchrony’s business today and as it evolves
under our strategy for the future. Since 2019, we have added four new
directors, adding experience in healthcare, digital, technology, theconsumer sector and risk management in the consumer banking sector.
As a group, our Board possesses experience in areas directly relevant
to our business and strategy—including accounting, consumer banking,credit cards, cybersecurity, government affairs, healthcare, marketing,retail, risk management, digital and technology.

BOARD OF DIRECTORS DIVERSITY & SKILLS MATRIX
Fernando
Aguirre

Paget
Alves

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KamilaChytilArthurCoviello

Brian
DoublesRoy
GuthrieJeffrey
NaylorBill
Parker

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LaurelRichie

Ellen
Zane

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Gender Diversity

DIVERSITY

MalelFemaleEthnic DiversitylBlack or African American
HispaniclWhite/CaucasianFinancial ExpertlRisk Expertl

SKILLS / EXPERTISE / OTHER

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Financial Services Industryl

C-Suite ExperiencelBrand and Marketingl

Direct Consumer/RetailerslGovernment/RegulatorylHealthcarel

Human Capital/CompensationlStrategic PlanninglTech/Digital/Cyber
Other Public Company Board

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Nine of our 10 directors are independent; five are women and/or
minorities; three are women and three are considered members ofminority groups. This diversity enables our Board to guide and oversee
management more effectively, bringing strategically relevant, forwardlooking and inclusive perspectives to our boardroom and business.
Our Board has established governance policies and practices that they
believe enhance sustained value creation for our stockholders and otherstakeholders—routinely monitoring emerging corporate governancetopics, trends and principles, while incorporating best practices andstockholder feedback where appropriate.
Our Board’s dedication to strong governance, as well as its regular
evaluation of Board and executive leadership and succession,
supported our most recent Board leadership transition in April 2023.
At that time, as part of a planned succession process, Margaret Keane
retired as Executive Chair, and Jeffrey Naylor was appointed nonexecutive Chair of our Board.

OUR FOCUS ON ESG
ESG materiality assessments conducted in 2018 and 2021 helped us
identify the most significant ESG topics for Synchrony as a consumer
financial services company: fair lending; responsible marketing;financial inclusion and access; information security and data privacy;
human capital management, including equity, diversity, inclusion andcitizenship (EDIC); and community investment. Our ESG materiality
assessments incorporate both internal and external inputs. Amongother resources, we considered our strategic priorities and plans; ourenterprise risk assessments; feedback from a cross-functional groupof our senior leaders; statements on ESG priorities from our regulators;
policy statements and direct feedback from our stockholders; and topic
guidelines for our industry sector under ESG disclosure frameworks.
Our full Board actively engages on our most significant ESG topics
throughout the year and delegates primary responsibility for oversightof our ESG strategy and performance to our Nominating and Corporate
Governance Committee. The Committee receives updates frommanagement on ESG matters at least four times per year. All our
Board committees oversee matters that impact our ESG strategy andperformance. For example: our Audit and Risk Committees oversee
compliance matters; our Risk Committee oversees cybersecurity
risks associated with information security and data privacy; and ourManagement Development and Compensation Committee oversees
human capital practices, including our EDIC efforts. Our Nominating
and Corporate Governance Committee and our Management
Development and Compensation Committee hold an annual joint
meeting on ESG reflecting the significance of human capital andcommunity initiatives in our overall ESG strategy and performance.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 11

ESG OVERSIGHT BY OUR BOARD COMMITTEES

Risk Committee

Nominating & Corporate
Governance Committee
Oversee ESG and corporatesocial responsibility

SYNCHRONYFINANCIALBOARD OFDIRECTORS

Oversee Synchrony’s corporate
governance, including director
qualifications, board leadershipand committee structure

Oversee Synchrony’s
enterprise-wide risk
management framework,
including as it relates tooperational risks, which
encompass cybersecurity,
compliance and businessresilience risks

Technology Committee
Review of Synchrony’s
approach of technologyrelated innovation

Audit Committee
Oversee Synchrony’s compliancewith legal, ethical and regulatory
requirements and related processes
and programs, including ourcompliance and Ombuds programs

Management Development &Compensation Committee
Oversee Synchrony’s human capital management, including policies
and strategies for recruiting, retention, career development andprogression, management succession for key executives, corporate
culture, diversity and employment practices

12 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Since 2020, our Board has elevated its attention to social justiceand racial equity both within Synchrony and in our communities. Our
Board receives regular updates on Synchrony’s EDIC efforts. Our
directors hosted several all-employee events on EDIC in the workplace,participated in our annual Global Diversity Experience and shared theirthought leadership on EDIC at conferences. For more information on
our EDIC efforts, please see the “Our People” and “Our Communities”
sections of this report.
Our Board and Board committees continue to oversee and support ourorganization’s new way of working, with the goal of being flexible, nimble
and agile, with a heightened focus on cybersecurity and other risks ofour new models of work.
We maintain a cross-functional working group comprised of senior
executives and employees who monitor our current ESG progress. In
addition to developing our ESG strategy, the members of the working
group, together with Synchrony’s ESG Leader and ESG Manager, workwith our business and functional leaders to further integrate our ESG
priorities across our company.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 13

INTEGRATING ESG INTO OUR
BUSINESSAt Synchrony, we seek to deepen and expand the integration of
ESG priorities identified by our ESG materiality assessments into ourbusiness.
We utilize enterprise-wide processes to develop strategic plans andimperatives that are informed by our enterprise risk assessment andin line with our risk appetite. ESG factors are considered within theseprocesses to inform our business, strategy and financial planning.
To strengthen our company-wide embrace of our ESG strategy,
corporate culture and strategy, including EDIC and other ESG priorities,
have been components of our annual incentive plan for executives
since 2021. As a result, all employees on our company-wide annual
bonus plan—representing approximately 4,900 employees—have acomponent of their cash incentive compensation tied to ESG factors(among other factors).
Our Synchrony Ventures team has executed on opportunities to support
our EDIC goals. In 2021, our Synchrony Ventures team committed up to$100 million towards opportunities spearheaded by Ariel Alternatives,a private equity subsidiary of Ariel Investments, LLC, whose mission is
to scale sustainable minority-owned businesses and position them as
leading suppliers to Fortune 500 companies. Ariel Alternatives’ Project
Black Fund, and Synchrony’s $100 million commitment in this fund, wasannounced in 2023. Project Black invests in middle-market companies
that are not currently minority-owned, as well as existing Black- andHispanic-owned businesses, providing capital, resources and minority
executive talent. For example, Project Black acquired a majority stake inSorenson, a leading U.S. communications provider for people who aredeaf and hard-of-hearing, in 2022. In addition, in 2023, Project Blackacquired a majority stake in My Code, a leading multicultural media
and marketing services company. Under Project Black’s ownership,these companies are expected to be transformed into certified minority
business enterprises of scale to fuel Fortune 500 vendor and supply

14 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

chain diversity. Synchrony, along with other investors, plans to explore
collaboration opportunities with portfolio company management teams
to pursue growth strategies. We believe this strategic initiative will help
generate jobs, economic growth and equality within underrepresented
populations from entry-level to the boardroom. This important initiativebuilds on Synchrony’s efforts to approach EDIC as a strategic business
imperative and advance long-term progress across all areas of ourbusiness and communities.

We are grateful for partners like Synchrony
who help make the Project Black mission
possible: to scale minority-owned businesses
that can serve as Tier 1 suppliers to the
Fortune 500. We expect this work to havea vital and lasting impact on society bygenerating jobs and economic growth,
helping to advance equality for all.
—Les Brun and Mellody Hobson, Co-Founders, Ariel Alternatives

In addition to our Project Black commitment, in 2021, Synchrony
Ventures committed $15 million in venture capital funds led by diverse
partners with a track record of investing in minority-owned startups. The
partner funds, which include Zeal Capital Partners, Seae Ventures, Trail
Mix Ventures, Vesey Ventures and Chingona Ventures, invest in pre-seed,
seed and Series A startups across fintech, future of work and healthcare
industries. Since our initial commitment, Synchrony has engaged withthe partner funds to support their investment process and the growthof their portfolio companies. In 2022 and 2023, Synchrony Venturescommitted a further $5 million and $25 million, respectively, to support
this strategy, bringing our total commitment to $45 million, which we
expect to be funded over a seven-year period.
As the lead sponsor of Money 20/20’s “Do. Better. Together.” initiativein 2022, Synchrony supported the RiseUp and Amplify programs thatprovide women, Black and underrepresented communities with a more
prominent voice and seats at the table in the fintech industry. Synchrony
Ventures plans to continue pursuing direct investments in startups in
the financial services, commerce and healthcare sectors led by diverse
founders or those that impact underserved communities.
In July 2020, the Office of the Comptroller of the Currency (OCC)
launched the Roundtable for Economic Access and Change (Project
REACh) to reduce specific barriers that prevent full, equal and fairparticipation in the U.S. economy. Synchrony participates as a member
on the steering committee of the Alternative Credit Assessment Utility
Workstream.
The Workstream is tasked with three key objectives:
Evaluating and developing a credit assessment utility that integrates
traditional credit bureau data, deposit account data and otheralternative data.
Researching and exploring alternative data sources (including rent
payments, utility bill payments and other direct debit authorizations
that can demonstrate on-time payment history and boost themeasurable creditworthiness of many Americans).
Improving credit availability and consumer financial literacy forunderserved communities, individuals and small businesses.

In 2022, Synchrony began utilizing bank and deposit account data
made available through Project REACh to extend credit to the “credit
invisible” population—consumers who have no record or trade lines atthe credit bureau. Given our flexible and dynamic credit systems built
through Synchrony PRISM, we were able to deliver the Project REAChdata in real time and to become the first issuer to originate accounts
in a retail and in-store channel. With the aim of supporting greater
financial inclusion, we ran multiple tests on the data and shared ourinsights with the steering committee. We continue to see the positive
impacts that Project REACh has in helping “credit invisibles” build
usable credit scores. For example, we have observed that of our new
account holders to whom we offered credit utilizing Project REAChdata, over 50% migrated to a “prime” 651+ Vantage score within 12
months. Outside of Project REACh data, Synchrony continues to utilize
data sets not traditionally included in credit bureau data to enhance ourunderwriting overall and to improve access to financial markets for all.
Since our initial public offering (IPO) in 2014, Synchrony has actively
worked to include minority-, women- and veteran-owned broker-dealersin our capital markets transactions. These firms participated as active
managers in the IPO, secured and unsecured debt offerings and ourpreferred stock offering. We also included these firms in the limited
rotation of exclusive brokers for share repurchases since we began
repurchasing stock in 2016. In 2023, minority-, women- and veteranowned broker-dealers earned approximately 15% of our debt fees paid
and approximately 85% of our share repurchase commissions paid.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 15

SUPPLIER DIVERSITY
Synchrony continues to recognize and pursue the benefits a broad
supplier base with diverse business has for both our company andour stakeholders. Our supplier diversity program seeks to engage withcertified diverse businesses to find opportunities to support our businessneeds and to promote economic development. We work to include in
our supplier management process diverse suppliers that reflect thecustomers and the communities where we live, work and serve in order
to select the most qualified suppliers for our business.
Over the past few years, we have enhanced Synchrony’s supplier
diversity program with a range of new and expanded initiatives thatare yielding measurable impact. We maintain and continue to improve
our robust monitoring and reporting processes, which incorporate
third-party data validation. We established a program to encourage
our suppliers (our Tier 1 suppliers) to engage diverse suppliers (ourTier 2 suppliers) when delivering products and services to Synchrony.
As such, our Tier 1 suppliers now report to us on Tier 2 diverse spend
on a quarterly basis. Our procurement channels highlight products
and services with sustainability certifications and those from small
businesses or diverse-owned sellers. Synchrony’s Supplier Code of
Conduct sets the expectation that our suppliers share our values,
including our dedication to EDIC. Our program takes into accountour suppliers’ alignment to our core values and their commitment to
ESG topics that could be most impactful to them and, by extension,on their ability to supply goods and services to Synchrony. Within
Synchrony, our supplier diversity program team participates in EDIC
town halls and meets with senior leadership teams across our Diversity
Networks+ to emphasize the need for an inclusive and diverse supply
chain. The supplier diversity team convenes a cross-functional supplier
diversity council, made up of executives and a task force of committed
leaders, to help drive program initiatives and promote supplier diversity
throughout our company.

16 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Altogether, our supplier diversity program helps foster an inclusive
procurement culture across Synchrony. In turn, that culture supported
our efforts in 2023 to increase diverse supplier spend in our functions,broaden our influence and outreach in support of diverse suppliersand enhance our internal initiatives.
In 2023, we can measure our program’s impact in comparison to2022 as set out below:

INCREASED DIVERSE
SUPPLIER SPEND BY

95

INCREASED SPEND WITH
INDIA MICRO-, SMALL- AND
MEDIUM-SIZED BUSINESSES BY

31

%

%

INCREASED AFRICAN AMERICAN SUPPLIER SPEND BY

331%

In addition, we achieved a 15% increase in diverse suppliers included inrequests for proposals, and about 26% of those suppliers were selected
to do business with Synchrony. With one of our significant suppliers, we
co-sponsored an inaugural cohort of 21 suppliers through a six-weekdevelopment program in which the suppliers participated in courses
at Georgia State University designed to increase their knowledgeof banking and fintech and provide practical insight into the uniquerequirements for suppliers seeking to do business within the financial
services sector.

To broaden our influence and outreach, we continue to identify
and engage with diverse businesses and future diverse businessleaders at local and national conferences, including those organizedby Connecticut Supplier Connection, Georgia Minority Supplier
Development and the National Minority Supplier Development Council,
as well as speaking engagements at Historically Black Colleges andUniversities (HBCUs) on the importance of corporate supplier diversity
programs. We remain a national member of the National Minority
Supplier Diversity Council and a corporate member of the WomenBusiness Enterprises Council. In 2023, we became a corporate memberof the Greater New England Minority Supplier Development Council.
In addition, our commitment to Ariel Alternatives described above isintended to support a new class of underrepresented entrepreneurs
and position these companies as leading suppliers to Fortune 500
companies like Synchrony.

Our partnership with Synchrony has been
instrumental in driving economic growthand creating job opportunities in ourcommunity. By working together, we havebeen able to attract new investments andexpand our operations. This collaboration has
not only benefited our business but has also
contributed to the overall development andprosperity of our community. We are gratefulfor the positive impact Synchrony has had on
our economic landscape and look forward tocontinued growth and success together.
—Kneeland Youngblood, Chairman and President,
Pharos Financial Services L.P.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 17

DOING WHAT’S RIGHT
Synchrony strives to maintain high standards of corporate governance,transparency, equity, diversity, inclusion and ethical behavior.
Our vision is to improve everyday quality of life and business throughour growing ecosystem of financial products and experiences. Our
mission—to create financial and technology solutions to move ourcustomers and partners forward—is how we bring our vision to life. And
our values—honest, passionate, caring, responsible, bold and driven—shape our actions every day.
Synchrony’s leadership aims to set a high bar when it comes to ethicalbusiness conduct. We believe our integrity is essential to maintaining thetrust of our partners, customers and stakeholders. The way we conduct
our business is as important as the results we achieve. We all have ashared responsibility to do the right thing.
Accordingly, all Synchrony employees are required to adhere to andcomplete annual training on the standards set forth in our Code of
Conduct (Our Code). Our Code outlines the legal, regulatory and ethicalstandards and expectations placed on each Synchrony employee,
offering guidance on topics such as dealing fairly with customers andpartners, preventing unfair, deceptive or abusive acts or practices andprotecting customer data and privacy. Our Compliance function reviews
Our Code biennially and updates Our Code as standards, expectations
or circumstances evolve—for example, to address our shift to a hybrid
work environment. Any amendments to Our Code must be approved by
our Board, which oversees Our Code.
Synchrony also expects our third parties such as partners, agents,
representatives and suppliers to adhere to the high standards of ethicalconduct outlined in Our Code.
Synchrony’s Ombuds program solicits, accepts and handles concerns
raised by employees, consumers and third parties such as our suppliers.
Our Code expressly prohibits any form of retaliation for reporting
concerns, participating in an investigation or encouraging or assistingothers in reporting a concern.
18 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTOur Code describes the many channels through which an employee
can raise a concern (including an anonymous option). Channels
include a manager, a human resources manager, a legal or compliance
representative, Synchrony’s Ombuds team, our toll-free Ombuds
telephone helpline and via a website link. Beginning in the second
quarter of 2024, we updated our Ombuds program to incorporate an
independent vendor to administer our Ombuds helpline. Our Ombuds
program also handles concerns raised by third parties to Synchrony’s
Corporate Secretary (including those raised anonymously) throughwritten correspondence, by email or by phone as described on the
Corporate Governance page of our website. Our Ombuds subcommittee meets monthly to oversee the program, and its membership
includes four members of our executive leadership team and reports on
a semi-annual basis to our Enterprise Risk Management Committee. The
Audit Committee of our Board, which is charged with the oversight of
the integrity of our business conduct, also receives semi-annual reportson the Synchrony Ombuds program.

We are open, honest and trustworthy in the way
we work with partners, customers, employees,
regulators, service providers and the public.
We obey the letter—and the spirit—of all
applicable laws and regulations.
We make effective compliance and governancethe way we work.
We work to create and sustain a culture
where ethical conduct is owned by all andraising concerns about compliance with laws,
regulations, Synchrony policies and Our Codeis expected, encouraged and valued.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 19

OUR CUSTOMERSPUTTING FAIRNESS INTO ACTION
PUTTING CUSTOMERS FIRST
Caring for our customers starts with treating them fairly andhonestly. Our Code describes this as “fair dealing.” It’s aconcept that underpins many of our internal policies, including
our Fair and Responsible Financial Services Policy and our Fair
Lending Policy.

FAIR AND HONESTAt Synchrony, we strive to comply with both the letter and the spirit oflaws and regulations related to fair lending and responsible marketing.
We typically review each variable used in our underwriting process andwhere appropriate, utilize a third party to examine and test for evidenceof unintentional bias or discrimination. Legal and compliance teams
review our customer-facing marketing materials to support our goal offairness and transparency.
Our compliance training program seeks to embed our complianceculture and requirements into our culture and our way of working. All
employees (including part-time employees) and our Board receive
training on Our Code, which covers a broad range of topics, including
data security; fair lending; preventing unfair, deceptive or abusive
acts or practices (UDAAP) and illegal discrimination; anti-money
laundering and sanctions; and anti-bribery and anti-corruption.
And all employees with roles that may directly or indirectly impact
our customers, as well as our Board, receive additional targetedtraining, including an overview of banking laws and regulations; morein depth content on fair lending, UDAAP and anti-money launderingand sanctions; and modules on fair debt collection practices.
This population of employees—which constitutes nearly all of ouremployees—is required to refresh their training in these areas annually.
Our compliance training program offers further support in the formof functional training, detailed procedures and job aids, and regularcommunications to reinforce key compliance topics.
Fair dealing extends to our suppliers’ employees, too. We assign themcourses based on the type of work they perform and their level ofinteraction with Synchrony customers. Most supplier employees in the
training program complete similar courses on fair lending, UDAAP andother banking laws on the same timetable as our own employees.

RETAIL PARTNER AND PROVIDEROVERSIGHT
Our clients across all sales platforms receive training on fair lending,transparency, UDAAP and other laws and regulations specific toSynchrony’s products. We continue to enhance our Client Oversight
Program, which is designed to identify, monitor and manage
client-controlled risks. We want all our products offered fairly andtransparently with appropriate customer consent—and we take noncompliance seriously.

NEW PRODUCT COMPLIANCE
We follow a comprehensive new product introduction (NPI) process
designed to ensure all new, modified or expanded financial products
or services satisfy fair dealing, regulatory and other requirements.
This process, which is overseen by an NPI sub-committee of ourManagement Committee, adheres to a governance framework thatguides the design, implementation and post-launch monitoring of
any new, modified or expanded products and services, including
digital strategies. Additionally, every product and service undergoes
an evaluation of the adequacy of existing controls to mitigate
potential risks.
We also closely monitor our product offerings, marketing materials,
and product terms and conditions for ongoing compliance withapplicable laws, including fair lending and UDAAP laws.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 21

ADDRESSING CONSUMERCOMPLAINTS
We care for our customers, value their opinions and work hard to
do what we can to resolve their concerns swiftly. Customers cancontact us through a variety of channels, including phone, secure
email, eChat and social media.
When possible, we attempt to resolve customer inquiries andconcerns during their first interaction. Our complaints program uses
a centrally managed set of processes and procedures to capture
expressions of consumer dissatisfaction, while striving to meet
regulatory expectations.
We closely monitor our customers’ complaints to identify risksof potential customer harm and service issues. We continue tostrengthen our root cause analysis program, identifying trends andrecommendations for risk mitigation and opportunities to improvethe customer experience. Our Board receives an annual update on
our complaints program.

COMPLIANCE PROGRAM
Synchrony’s compliance program is a key component of our overallrisk governance framework. Our compliance team provides oversightand supervision by identifying regulations with which Synchrony mustcomply, assessing risks associated with non-compliance, developing
policies and training, and monitoring risk through assessments, testing
and reporting. This team is led by our Chief Compliance Officer, whoreports to our Chief Risk and Legal Officer, who functionally reports tothe chair of our Board’s Risk Committee.

Our compliance function includes personnel aligned to businessprocesses, including fair lending, UDAAP and responsible marketingand our sales platforms. The compliance team also leads our Ombuds
program and provides oversight of the consumer complaints program.
Our compliance program relies on several important centers of
excellence within our risk management function, and the complianceprogram’s effectiveness is reviewed on an ongoing basis by our internal
audit function and typically reviewed annually by regulators.
Synchrony's leadership continues to invest time and resources tostrengthen governance across all functions in our first and second linesof defense. To support Synchrony’s growth objectives in the current
regulatory and macroeconomic environment, we must prioritize our
focus and be even more vigilant with compliance and operational risks
impacting our customers, our partners and our business. We firmly
believe this will help us deliver a better customer experience and give us
more freedom to innovate and pursue our growth priorities.

INFORMATION SECURITY ANDDATA PRIVACY
Information security and maintaining the privacy of consumer data
are top priorities at Synchrony. In collaboration with our Board’s fully
independent Risk Committee, our information security team, led by
our Chief Information Security Officer, is responsible for oversight ofcybersecurity risks. They work with our executive leadership team toclosely monitor our information security program, including our strategy
and information security policies and practices, against a rapidly
evolving landscape of threats. We strive to maintain the confidentiality,
integrity and availability of our clients’ and customers’ information
across services and to deliver innovative products and capabilities thatdrive value for our customers and partners. Access to and appropriate
use of data is a critical component of our ability to do so.

Our information security program is designed and managed tobe consistent with the Cyber Risk Institute (CRI) Profile, a financial
services industry-specific cybersecurity assessment framework andan extension of the National Institute of Standards and Technology
Cybersecurity Framework (NIST CSF). Our program is also designed tocontinuously adapt to an ever-evolving landscape of emerging threats
and available technology. We align with established control frameworks
to meet increasing cybersecurity threats and address Synchrony’s
business needs, including Identity and Access Management, Security
Architecture, Vulnerability Management, Threat Intelligence, Security
Operations and Incident Response. Our information security teamcontinuously reviews and adapts its strategy, information security
policies and practices, according to the latest threats, industry
advances and standards.
We measure and monitor the maturity of the information security
program against industry guidance, including the Federal Financial
Interagency Executive Council (FFIEC) Cybersecurity Assessment
Tool, NIST CSF and a risk-driven metrics program aligned to ourbusiness requirements. We are frequently examined and audited byour regulators, and we regularly engage external experts to audit,
evaluate and validate our controls against these standard frameworks.
We adjust our cybersecurity policies, standards, processes andpractices as necessary based on the information provided by these
examinations, audits and evaluations. The results of the maturity
assessments are also reviewed with executive leadership and the
Risk Committee of our Board, and Information Security updates areprovided to the Risk Committee of the Board on a quarterly basis.
Furthermore, we continually test the effectiveness of our controls anddata protection processes through internal and independent audits
and assessments, including regular penetration tests, application code
reviews, vulnerability scans, disaster recovery tests and cyber exercises
to simulate hacker attacks.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 23

Synchrony’s Information Security program is also designed to adhere to
Section 501(b) of the Gramm-Leach-Bliley Act of 1999 (GLBA) requiring
covered institutions to implement a comprehensive written information
security program that includes administrative, technical and physicalsafeguards appropriate to the size and complexity of the institution
and the nature and scope of its activities. Our program is also designed
to align with the guidelines issued by the FFIEC, requiring our Board
to approve the program and policies and assess its effectiveness onan annual basis. The results of these assessments are reviewed withFinancial Services regulators, including the OCC and Federal Reserve
Board. We also continue to align our payment card practices with the
Payment Card Industry Data Security Standard (PCI-DSS) including therequired independent external testing and assessments.
Our information security program is supported by regular training of
information security employees as well as training and awarenessactivities for employees throughout the company. In 2023, we
continued to enhance our Information Security Training and Awareness
Program, strengthening our overall message via heightened awarenessand targeted training. Synchrony utilizes a multi-tier approach toits Information Security Training and Awareness Program. General(Baseline) information security training is required for new employees
and annually for all employees. Baseline training is supplemented
by targeted training which may be based on roles, geographic
regions and/or risk indicators. Both Baseline and targeted training
are accompanied by awareness communications and campaigns.
We conduct focused Security Awareness events, communications
and exercises, including regularly scheduled phishing simulation
campaigns for employees and contingent workers and cross-functional
cybersecurity exercises with our executive leadership team. Awarenessactivities and themes run throughout the year, with a special focus on
Cybersecurity Awareness Month in October. In 2023, 99.9% of in-scope
Synchrony employees completed the annual Information Security
Awareness training.

24 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

We continue to adapt and enhance our end-point controls andtechnologies, which are designed to enable us to continue safely andsecurely working in our new hybrid workplace. We continue to bolster
our supplier risk assessment processes and have enhanced our data
breach response requirements for critical supplier relationships. We
have an ongoing, innovation partnership with the University of Illinois
and the University of Connecticut, via the Synchrony Cybersecurity
Center, where faculty and students collaborate with Synchrony
staff on emerging technology. We also support fellowships, student
scholarships and senior projects as well as faculty positions, mostnotably an endowed chair within the Computer Science & Engineering
Department at the University of Connecticut.
Our information security program is designed to provide oversightof third parties who store, process or have access to sensitive data,
and we require similar levels of protection from third-party service
providers, as are required for our company. Our information security
team works closely with clients to share best practices and detect,
track and mitigate threats. To stay abreast of developments incybersecurity, data security, privacy and legislative landscapes,
we actively engage with several trade associations representing
banks and other financial institutions. We also participate in working
groups that analyze and provide feedback to proposed new laws,
rules, regulations and assessment frameworks in these critical andperpetually changing areas.

As a regulated financial institution, Synchrony’s Privacy Office, led
by the Chief Privacy Officer who reports to our Chief Risk and Legal
Officer, maintains a comprehensive privacy program designed toensure enterprise-wide compliance with the GLBA provisions relating
to its access to and processing of nonpublic personal informationof consumers for provision of its financial products and services. In
addition, this program manages and maintains appropriate processes
designed to ensure Synchrony’s compliance with all applicable privacy
regimes including but not limited to the California Consumer Privacy Act
and the California Privacy Rights Act, the Health Insurance Portability
and Accountability Act, and the Right to Financial Privacy Act—as wellas their implementing regulations—and monitors all proposed state andfederal privacy bills to determine potential changes to business policies,
processes and procedures necessary to comply with any proposed
legislation or regulation that ultimately becomes applicable law.
Our Privacy Office continues to conduct periodic and ongoing
identification and assessment of privacy risk to the enterprise inconnection with existing and proposed Synchrony processes, products
and services, and third-party engagements; maintain privacy policies,
procedures and training; and maintain a functional interdependent
engagement model across first line of defense processes with primary
responsibility for execution of privacy-related activities. This includes
reporting of associated execution performance, risks and issues, andengagement with regulatory bodies and industry organizations on
privacy-related areas of focus.

OUR PEOPLEEMPOWERING THE PEOPLE WHO
POWER OUR BUSINESS
Everything we do at Synchrony is anchored in our corevalues—being honest, passionate, caring, responsible,
bold and driven—and built to add value to the lives of ouremployees, partners, customers and community.

Our values shape our workplace, define our culture and set thestandard for how we operate at every level. We regularly test them toensure they are the right reflection of and inspiration for how we work.
They have stood the test of time.
This year, we introduced enhanced leadership expectations aligned to
our values, reinforcing our commitment to lead by example from thehighest levels.
Synchrony’s values and leadership allow us to co-create a great working
environment for our people, which drives success for our business, ourcustomers and our community.

Listening to and investing in ourpeople empowers them to liveby these values and show up as
their best selves every day.
THE IMPACT IS CLEAR.

95%

OF EMPLOYEES SAY SYNCHRONY IS A
GREAT PLACE TO WORKA CULTURE BUILT ON TRUST
Synchrony takes bold action to collaboratively design an employee
experience anchored in trust, support and empowerment. We do this byactively listening to understand our employees’ needs and engaging at
all levels of the organization.
By creating a cycle of honest feedback, inclusive of varying
perspectives, we’re able to foster an environment of continuous
improvement and evolution.

That’s what’s so different about Synchrony—
we ask our teams how we could be better,and then we actually go and do the things
that they suggest.
—Jude Cooks, VP, Operations & Credit Servicing

We encourage transparency and dialogue through a variety of programs, including:Interactive “Ask Us
Anything” meetings
where employees
have an opportunity
to ask our CEO andother senior leaders
questions and offer
feedback on a variety
of topics

Regular, short online
Pulse Surveys thattake an in-the-moment
snapshot of employee
engagement

The annual Great Place
to Work® Trust Index
Survey on employee
engagement

Monthly Leadership
Roundtables, where
people at all levels
engage in honest
conversation

Our ever-present
Ombuds Channel,
where employees cananonymously elevatequestions or concerns

The insights gathered from our employees inform how we shape a workplace where people feel supported, inspired and empowered.

28 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

THE GREAT TRANSFORMATION
In 2023, we announced our participation in The Great Transformation, a multi-year research initiative in partnership with Great Place to Work®. In it, 11organizations—each chosen for their commitment to creating more equitable and innovative workplaces—participate in specific pilot programs designed
to unlock greater inclusion, resilience and agility at work.
Synchrony is testing a new approach to executive leadership development to enhance the employee experience. We’ve invested in our top 300 leaders tofurther hone leadership behaviors like candor, empathy and accountability to improve individual and team performance.
New leadership assessment tools are being used to solicit constructive feedback from leaders’ peers and employees. In addition, questions focused onleadership and support have been added to our employee pulse surveys.

Synchrony has been leading the way in
how it listens to its employees, acts on
their feedback and truly co-creates an
employee experience that works for theirpeople and their business, as their results
consistently show. Now, Synchrony isleading once again as it embarks
on an ambitious program to fully
activate its leaders for continuoustransformation, one of the hallmarksof being a great company.
—Michael Bush, CEO, Great Place to Work®

WINNING HIGHLIGHTS
In this section, we’ll highlight several ways we’ve doubled down on
our commitment to our people in 2023, including:

Fortune 100 Best
Companies to WorkFor®—2024 (Top 5)

LinkedIn Top
Companies—2024(Top 40)JUST Capital—
America’s Most JUST
Companies—2024 (Top 50)

Great Place To Work®—
Best Workplaces for
Parents™ (Top 10)

Military Times
Best for Vets

Equality 100 Award:
Leader in LGBTQ+
Workplace Inclusion

Continuously getting betterat a way of working thatworks for all

Providing holistic well-being
benefits that go beyond
what’s expectedWeaving equity, diversity,
inclusion and citizenship into thefabric of our organization

Innovative training anddevelopment that promotes longterm success for our employees

At Synchrony, we invest in our people because it is the right thing to do, and wehave created a model that drives our business forward. It enables us to innovate
and achieve great outcomes for our partners, customers, communities and ourcompany.
We are beyond proud of the awards and recognition we receive for being a greatplace to work, but that’s not why we do it. We do it because it’s the right thing todo—and because it drives business outcomes that matter.

Disability Equality Index—
Best Places to Work for
Disability Inclusion
30 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTHOW WE WORK
Flexibility & Choice Built on Trust
Our employees told us that workplace flexibility was importantto them—in both where we work and importantly, how we work.
They want the ability to work at home to ease their responsibilities
there, and opportunities to come together with their teams andcolleagues to get work done and connect. So we focused ourefforts on providing the infrastructure to support a fully hybrid
working environment.
As a result, we have seen a happier and more engaged workforce
that drives better business outcomes (as we have seen in ourrecord business results over the past two years).
Our top priority is always to ensure our employees feel connected
and engaged with Synchrony’s culture and empowered to do great
work, no matter where they are. That’s why, we didn’t just introduce
flexible features…

We redesigned our entire approach.
Our hybrid approach was specifically built to make the employee
experience as seamless and inclusive as possible.

95%

OF EMPLOYEES SAY OUR WAY OF WORKINGPROVIDES THE FLEXIBILITY THEY NEED

I love that they give us the flexibility—the
opportunity to be able to work from home
as well as work from a hub. I am lucky to live
close to a hub, so I can come into the office asoften as I want.
—Cassondra Thurmond, VP, Sr. Product Marketing Manager

We asked, ‘What work is best done in-person?’
We don’t want our employees coming into an office just for the sake ofcoming in. So we considered what purposeful in-person engagement
looks like—innovation sessions, creative brainstorming, training andteam building, for example. Then we designed our physical spaces to be
conducive to our teams and business needs, with features like:
Innovative and inspirational
spaces for creative
collaboration—flexible toadapt to the work at handHoteling stations where
employees can work
if they don’t have apermanent desk

Updated technology
capabilities for virtual
meetings and events

More rooms with higher
capacity for meetings andin-person work sessions

We asked, ‘How can we ensure our employees havethe resources they need?’
Our frontline associates receive a full home office set-up, and exempt
employees are eligible for a Home Office Reimbursement of up to $500.
They can use this to enhance their home office with whatever they needto support their productivity from home.

We asked, ‘What would encourage people to come inand connect?’
We introduced Connection Days, giving people time to get work done
and to connect with their colleagues at our physical hubs in order tomaintain strong personal relationships.

32 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

When I first joined Synchrony, I attended a
Connection Day at the Charlotte hub and had
the opportunity to meet people across thecompany, including leaders. This showed me
how great Synchrony’s culture truly is—
everyone was so welcoming and inviting.
I felt how invested Synchrony is in the successof their employees.
—Geebee Ventura, Bilingual Senior Fraud SpecialistWe asked, ‘What barriers keep people who want tocome in from doing so?’Childcare was a major factor, so we increased our supplemental
childcare reimbursement benefit for our employees up to 60 days. We
updated and simplified the reimbursement process to make it easier andexpanded those eligible for reimbursement to include family members.
We also tested out a new Pop-Up Childcare pilot program and added
more inclusive and accessible features to our hubs, like additional
lactation rooms for new parents.
By asking these questions and using the insights to rethink how we workin a modern, hybrid world, we have been able to foster more purposeful,productive and engaged connections within our teams.

We created new ways of working that not
only respected the differences in how ourpeople wanted to work but embraced thosedifferences. I’m proud that our way ofworking is helping us create a great place
to work and making our organizationeven more inclusive and accessible.
Given our talent and technology, we knowthat our people can thrive in many different
environments—and they are.
—DJ Casto, Chief Human Resources Officer

We made our roles location-agnostic
We’ve removed location requirements and post jobs across all
Synchrony locations, enabling people to apply for roles regardless of
where they live and work to attract the very best talent and to give allof our employees more opportunity. This has led to greater productivity,
higher employee engagement and a stronger, talented workforce for ourcompany.

Introducing New Synchrony Centers &Redesigned Synchrony Hub
In April 2023, we celebrated the grand opening of the newly redesigned
Synchrony West Chester Hub in Ohio. The 50,000 square-foot space
was reconfigured to align with our hybrid work approach and promote
purposeful collaboration.
In May 2023, the new Synchrony Culture Center opened its doors at
our headquarters in Stamford, CT. The new culture center is a flexible
space designed to foster collaboration, drive creative innovation andbe a destination for employees to harness the power of in-person
connection.
We also unveiled our new Synchrony Experience Center in our New
York City Bryant Park Hub. Fully tech-enabled and ultramodern, here
Synchrony teams, customers and partners can come together to ideate,
innovate and collaborate on the future of fintech.

We enhanced our hybrid onboarding for connection and belonging
It’s important that all our employees are set up for success from day one, and they feel welcomed and immersed in Synchrony’s culture—whether they’rebased in one of our hybrid hubs or working fully remote.
We’ve enhanced our onboarding and new employee enablement programs to align with our hybrid approach and to ensure everyone gets the resources
they need to thrive.
Our onboarding is anchored in experience, engagement and education.

EXPERIENCEENGAGEMENTEDUCATION

Personalized welcome kit

Dedicated onboarding support

Standard orientation materials forall employees

Dedicated technology support

Connection Crew to welcome new hires

Innovative VR experience for new hires

Opportunities to meet Synchrony
leaders and team members in-person at
New Hire Connection Days and hybrid
onboarding programs

Customized training tailored to each role

Hybrid Onboarding for Employees
All our employees are encouraged to attend in-person onboarding events at one of our hybrid
hubs. There, they can engage with leaders and colleagues, learn about employee resourcegroups and participate in on-site training. We end the program with a celebration to welcome
them to the Synchrony team, so they feel a true sense of belonging no matter where theychoose to work.
For Synchrony associates—those on the frontline serving our customers and partners—we havea newly expanded onboarding experience that blends at-home and in-person training. New
associates ramp up with deep dives on topics ranging from on-the-job technology to handlingchallenging calls.

Virtual New Hire Journey withcritical onboarding resources
New Hire Dashboard forsupplemental materials

The Synchrony Virtual Reality Experience
Launched in October 2023, Synchrony’s Virtual Reality (VR)experience is a groundbreaking way for new hires to experience
Synchrony like never before.
New employees can access information about Synchrony’s workand culture, meet the executive leadership team and perusedigestible TikTok-style videos about benefits and other topics.
They can also explore our headquarters campus in Stamford, CT,
through an immersive, 360° experience. We are excited to add
more hubs to our VR experience soon.

While joining a new company can be
overwhelming and often comes withchanges both personally and professionally,
Synchrony’s virtual onboarding experience
allowed me to navigate employee benefits,
resources and contacts at my fingertips.
I was able to immerse myself in thecompany culture and feel a part of theteam from day one.
—Kelly Cirillo, AVP, Growth Risk Marketing

36 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTOur enhancements to our way of working are never done, because
we believe that our continued investment in how we work enables
everyone to show up as their best selves and drive greater businessoutcomes. We are committed to continuing to listen to our people
and adapt so we can maintain our focus on making Synchrony agreat place to do great work—for all.

TOTAL WELL-BEING
Benefits for Holistic Wellness
Being a great place to work for all is not just about where
and how you work, it is about being able to bring yourbest self to work. Another way we support that is byseeing our employees as people first. We know that whenemployees are supported (and they feel that support
holistically), it has a direct impact on their performance,
productivity and engagement.
Our human-centered approach to benefits puts
employees’ health and well-being at the forefront. For
example, our Synchrony 360 program provides a holistic
array of benefits and resources to support employee
wellness across four key pillars: money, health, careerand life. Synchrony 360 was designed to meet theneeds of our employees in an ever-changing landscape,making it easier for them to understand their benefits andmaximize their impact.
By regularly listening to our employees’ feedback, we’reable to collaboratively design unique, innovative benefits
that support their total well-being—mental, physical,
financial and everything in between.

Benefits that nurture the whole employee
We offer a range of health benefits to provide holistic support for our employees, including:
Paid Time Off

Employee Assistance Program

New in 2024: On-Site Psychologist

It is important for our employees to taketime off when needed. Employees receive 15days of paid time off (PTO) that can be used
for sick time or personal time. In addition,
employees are encouraged to use vacation
time, which is a minimum of two weeks
annually (prorated based on start date).

We offer a comparable Employee Assistance
Program (EAP) for each of our hubs and haveconsistent programming and resources
available such as webinars, Health 360
newsletters, mental wellness apps andvirtual fitness classes. In addition, 12 free
EAP mental health sessions are available
per issue per year for U.S. employees, theirfamilies and household members.

Synchrony elevates employee well-being witha first-of-its-kind benefit: on-site, confidential
therapy sessions with a licensed psychologist
at our headquarters. This holistic approachtackles mental and emotional challenges,
empowering employees to set achievablegoals and overcome obstacles. Personalized
guidance, educational resources and expert
support cultivate resilience and well-being,
strengthening our company culture anddriving employee success. This investmentemphasizes our commitment to fosteringa supportive, positive and productive
environment where everyone thrives.

Synchrony Sabbatical and Employee
Balance Program
Employees may take a sabbatical of up to 12
months to support their well-being or theirfamily’s. During the sabbatical, they receive
benefits and a portion of their base salary.
We also offer an Employee Balance Program
which provides flexibility for our non-exempt
employees to temporarily reduce theirschedule (20 hours per week) to focus on
matters outside of work.

Gender Affirming Benefits
Synchrony’s unique Gender Affirming benefits
go above and beyond, covering the mostcommon and safe surgeries available.

$500 Annual Wellness Reimbursement
Program
To promote a healthy lifestyle for our
employees, Synchrony offers a 50%
reimbursement for eligible wellness-related
expenses up to a maximum of $500 per year.
We cover an expansive range of options
to help meet each person’s definition ofwell-being including gym memberships,
weight management programs, home gym
equipment, classes and lessons, personaltraining, nutrition counseling and fitnessrelated recreational activities.

Diverse Well-Being Coaches
In 2023, we added to our team of dedicatedwell-being coaches, working to ensure theyremain as diverse as our workforce. These
coaches help employees create personalized
wellness strategies and serve as guides forbenefits and resources.

38 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Advocacy Services
Advocacy services are available to help
our employees and their family memberswith unresolved health plan access or
claim issues. The advocacy team ensures
issues are given the attention they deserve
and are handled fairly while maintaining
employee confidentiality.

New in 2024: Naviguard Out-of-Network
Claims Experts
Naviguard experts are available to help
employees navigate and resolve unexpected
or excessive out-of-network bills. They
negotiate directly with providers and help
employees understand their options.

Thrive Global at Synchrony
Critical Illness Insurance
Critical Illness Insurance is one of the many voluntary
benefits that employees can choose to opt-in andpay for via payroll deductions. This benefit offers our
employees financial security if they face a serious
illness. The benefit pays a lump-sum benefit for covered
conditions. Employees can use it for anything they needfrom expenses not covered by a medical plan to homehealth care costs or any of their regular household
expenses. In addition, the benefit offers a yearly
Wellness Benefit for covered health screening tests.

Synchrony’s newest employee wellness resource, Thrive Global, is a sciencebacked well-being platform designed to help people create sustainable, healthy
habits that improve resilience and performance through continuous, wholehuman support.
Our Thrive Global Programs:• The Thrive Microsoft Teams platform (available
to all exempt employees worldwide) featuresa full suite of wellness tools and resources,
including daily check-in questions, wellness
challenges and Thrive Resets

Supplemental Insurance for Unexpected
Conditions• Thrive Resets (also available to non-exempt
employees) are 60-second videos that help
employees take a meaningful pause torecharge and transition between calls andtasks

In addition to Critical Illness Insurance, Synchrony
also offers two other optional, supplemental benefits
for unexpected issues: Accident Insurance andHospital Indemnity Insurance.

Thrive Global helps build stress-relief and mental
well-being into employees’ daily workflows,
improving the overall employee experience,
which in turn improves our customer experience.

New in 2024: Adult Orthodontic Coverage
In direct response to employee requests,
Synchrony is extending its dental coverage toinclude adult orthodontia.

95%

OF EMPLOYEES SAYSYNCHRONY PROVIDESSPECIAL AND UNIQUE
BENEFITSTaking back-to-back customer calls can be intense.
Thrive Resets have encouraged me to pause with apurpose. I’m able to shift perspective, reducestress and be more productive, which allows me
to prepare for the next conversation and provide thebest service and empathy for our customers.
—Marcos Leyva, Provider Specialist Training

We will continue to evolve our partnership with Thrive Global andexpand the services provided to our employees.

A workplace that works for parents and caregivers
We offer industry-leading support for employees who are parents and caregivers, including:22-Week Maternity Leave / 12-Week Parental Leave with No
Waiting Period
12 weeks paid parental leave for anyone with a new child, plus 10
additional weeks for employees giving birth. New parents can use thisleave when and how it works best for them, up to one year after a new
child joins their family.

Fertility and Family PlanningThis year, we continued our partnership with Progyny to provide acomprehensive and easy-to-use fertility benefit. Progyny enables accessto treatment for all paths to parenthood, including couples struggling
with fertility, LGBTQ+ families, single parents by choice and those who
require donor tissue. Progyny also provides a one-stop member portal,
curated educational resources and dedicated patient care advocates toguide employees through their entire journey.

Lactation Rooms in Hubs
Our physical hubs have been equipped with private lactation rooms
to make it easier for nursing parents to attend critical in-person
meetings and events.

Surrogacy Coverage and Expanded Adoption Coverage
To support our employees’ paths to parenthood, we now offer
coverage for surrogacy and expanded our financial assistancefor qualifying expenses from $8,000 to $35,000 per adoption or
surrogacy arrangement, limited to two lifetime claims per employee.
Expenses such as legal costs, attorney’s fees, adoption and surrogacy
agency fees and some medical and travel expenses are eligible forreimbursement (if not covered by another source).

40 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

New in 2024: Reproductive Law Assistance
Employees may receive up to 20 hours of legal assistance via MetLife
for reproductive legal issues such as surrogacy, egg donation, embryo
donation or embryo adoption.

This is an amazing benefit that I’m sofortunate to be able to take advantage of.
I never thought adoption was a viableoption due to the costs but once I learned
more about this benefit, we knew our hopefor a family was possible. Synchrony is sogood to us.
—Kristin Miller, Customer Solutions Manager

Empowering Working Parents with Moms First

Simplifying In-Person Work with Pop-Up Childcare

In 2022, U.S. nonprofit Moms First (formerly Marshall Plan for Moms)
launched the National Business Coalition of Childcare, bringing
together companies committed to solving the childcare crisis that has
made working motherhood untenable since the pandemic. Their goal—
to rebuild work to meet the needs of women, especially moms.

We also piloted two pop-up childcare events in Altamonte, FL (where
we have a large population of non-exempt employees). The idea camefrom a company-wide childcare survey where “on-site pop-up care”
garnered a lot of interest.

Synchrony is proud to be a founding member of that coalition. Together
with Moms First, we deployed a study with Boston Consulting Group tomeasure the impact of Synchrony’s childcare benefits on employees—
and we will use those learnings to optimize our benefit offerings.

Having childcare on-site when I came into the
Altamonte Springs hub allowed me to connect
with colleagues, engage with my work andcollaborate with my team while having peaceof mind that my daughter was in good hands. I
felt at ease being able to check in on how she
was doing with their app and even saw how
she was comforted during nap time. I havenever felt so valued as an employee andsupported as a first-time mom.
—Amanda Garcia, Bilingual eChat

Feedback on the pop-up pilots was overwhelmingly positive, andSynchrony is exploring ways to make programs like this more accessible
in the future.

Pet Insurance
At Synchrony, pets are family too. That’s why we offer pet insurance
through Pets Best for our employees. Pets Best provides the peaceof mind our employees need to get the right care for their pet family
member. The plan covers accidents and illnesses and offers optionalroutine care. Employees receive preferred pricing and the convenienceof payroll deductions.
New in 2024: 24/7 Vet Care for Pet Parents
Synchrony has partnered with Airvet, a cutting-edge pet telehealthplatform, to provide U.S. employees with free access to on-demandveterinary care 24/7. Airvet connects employees with licensed
veterinarians via video chat or text message, providing quick andexpert advice for any pet concern, from minor behavioral changes tourgent health issues. This not only saves employees valuable time andreduces stress, but it also helps ensure their pets get the care they need
promptly, preventing potential complications and costly in-person vet
visits down the line.

42 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTBenefits that empower and reward education
We want our employees to always be learning and growing—and we step up to support them with industry-leading education benefits, including:$20K per year Tuition Reimbursement
Full-time employees can receive up to $20,000 per year in tuition
reimbursement for degrees relevant to their job or healthcare- andeducation-related programs. We offer up to $5,000 per year for part-time
employees. We also cover up to $4,000 per year for academic fees suchas registration fees, lab use fees, books and course-related software.
Debt-Free Tuition
Synchrony partners with Bright Horizons EdAssist to pay employees’
tuition at participating schools, debt-free, with no out-of-pocket
costs to the employee. If a school does not participate in thisprogram, employees still have access to our traditional tuition
reimbursement program.
$9K Skills Certification Reimbursement
To help employees build the skills important to their futures, Synchrony
covers up to $9,000 per year for skills-based certifications mapped tohigh-growth fields such as cybersecurity, software engineering, data
science and UX design.
Scholarship Program for Children of Employees
Our commitment to the uplifting power of higher education extends
to the next generation. Our Synchrony Scholarship Program provides
scholarships to children of active, retired or deceased employees. It
awards $4,000 for those attending a four-year college or university and$2,500 for those attending a two-year college or vocational school.

After earning my bachelor's degree with thetuition reimbursement program, I became acertified Scrum Master though Synchrony’s
skills certification program. I’ve grown
my career from a Bilingual Collections
Representative to a Scrum Master andam now a Product Owner. I am so gratefuland happy to say that because of my careeradvancement, I have been able to purchase ahome with my soon-to-be wife!
—Andreas Neumeister, AVP Product Owner2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 43

New in 2024: 401(k) Student Loan Match
In 2024, we launched the Synchrony 401(k) Student Loan Match, a newretirement savings option that enables employees paying off student
loans to still save for their future. Eligible U.S. employees can havetheir qualified student loan payments counted toward Synchrony’s
matching 401(k) contributions. While they pay their loans down, we
help build their savings.
If an employee enrolls in this benefit, the amount of Synchrony’s
dollar-for-dollar matching contribution will be based on the combined
student loan payments and individual 401(k) contributions (up to thecompany match limit of 4% of their eligible pay). For those struggling
to save for retirement because of student debt, this could provide theboost and momentum they need to prepare for their financial future.

Synchrony's tuition reimbursement benefits
have helped me get my bachelor’s andmaster's degree. I've been able to growmy skills and my career while finding new
ways I can contribute to the company.
—Claritza Rivera, Customer Experience Manager

More equitable and inclusive career support
At Synchrony, we believe fairness fuels success. That’s why we strive toprovide an equitable and inclusive employee experience where everyone
has the opportunity to thrive. We offer industry-leading compensation
packages tailored to individual roles and responsibilities, ensuring
fair and competitive wages for all. Our dedication to pay equity is
unwavering. When we set our compensation guidelines with our Board,internal equity plays a key role. Each year we work with an independent
third-party to review our pay equity, looking at base salary and bonus,
and annual stock grants, adjusted for variables that impact pay (suchas job level, geography, function and experience). Effective March 1,
2024, we increased the minimum wage to $21 per hour for all hourly
employees in the United States.

Over the past five years, our compensation guidelines and investmentsin pay adjustments enable us to maintain pay equity and ensure no
statistical difference in pay for employees across all genders globallyand across all racial/ethnic groups in the United States. This isn't
just about numbers; it's about recognizing and valuing the uniquecontributions of every employee.
In 2023, Synchrony funded its Performance Plus Bonus program for
non-exempt and other eligible employees in the United States at up to$1,250. We paid out a portion of that bonus at mid-year with anotherportion to be paid at the end of the year to help those feeling theoutsized impacts of inflation. In addition, in the first quarters of 2023
and 2024, we paid a special inflation bonus to eligible employees to help
alleviate the impacts of inflation.
We work to close the opportunity gap for women, minorities and special
populations through specific career benefits and programs, including
the following:
Tech Apprenticeship Program
Our Apprenticeship Program offers employees in non-tech roles a yearof intensive training and education in different technology tracks, withthe goal of developing their technology, business and leadership skills toopen future career opportunities.

I have the curiosity to learn
new things all the time.
Having this opportunity
outside of a formal
education is life-changing.
This unique program, which
will prepare me for a career in
artificial intelligence, is a huge
opportunity for me, and I’m sograteful for it every day.

Spotlight on Our Veterans Leadership ProgramThis year, Synchrony’s Veterans Network+ launched a new, 13-monthskills training program designed specifically to help military veteranssuccessfully transition to civilian careers. Our Veterans Leadership
Program is uniquely designed to tap into key skills learned in military
service and harness them for high-growth careers. The experienceis curated and tailored for each participant based on their personal
strengths and career goals.
The program starts with four weeks of “Basic Training,” followed by two
six-month rotations in different Synchrony departments. This gives them
exposure to different job roles and teams within the company while theyhone their leadership, problem-solving and technical skills.

The Veterans
Leadership Program
gives us resourcesand exposure tobusiness leaders
who can help us
assimilate to thisenvironment.
—Adrian Robinson,
Veterans Leadership
Program

Military Spouse Program
In 2023, Synchrony launched a new program to empower military
spouses through employment and community. We hired military
spouses as a Customer Service cohort and provided extra onboarding
and support as they began their job. The program offers additional
engagement and career development—including introductions to
Synchrony’s Veterans Network+ leadership and a community of othermilitary spouses.

—Brittany Weisbeck, AI Apprentice2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 45

OVERVIEW OF BENEFITS
Company-Paid Benefits

Optional Benefits

Work-Life Benefits

Available to our employees at no cost

Employees have the option to purchase,paying part or all the cost

Assist employees in managing theirpersonal and professional lives

Basic Dental

401(k) contributions (eligible for
employer match)

401(k) Student Loan Match

Basic Vision
401(k) Plan (core contributions)
Basic Life Insurance
Basic Accidental Death andDismemberment (AD&D) Insurance

MedicalPremium Dental
Premium Vision
Health Care Flexible Spending AccountHealth Reimbursement Account (HRA)

Health Savings AccountShort-Term Disability Benefits

Dependent Care Flexible Spending
Account

Long-Term Disability Benefits
Prescription Drug Coverage
Domestic Partner Benefits

Supplemental Life Insurance
Supplemental AD&D Insurance
Supplemental Long-Term Disability
Legal Services
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Pet Insurance

Employee Assistance Program
HR Advocates
Supplemental Child/Elder Care
Commuter Benefits
Concierge Services and Resources
Discounts and Offers
Emergency and Natural Disaster Grants
Family Planning Benefits and Resources
Health and Wellness Programs
Maternity and Parental Leave
Pets Best Pet Insurance
Rewards and Recognition
Employee Balance Program
Tuition Assistance
Financial Wellness Resources
Personal Time Off
Sabbatical and Employee Balance Programs
Well-Being Coaches
Well-Being and Physical Therapy Apps
(Sanvello, Talkspace and Kaia)

By working with our employees to design benefits that work best for them, we empower them to be their best selves and provide thebest experience for our customers and partners.

EQUITY, DIVERSITY,
INCLUSION AND
CITIZENSHIP
A Data-Driven Approach to Leadingwith Equity
Equity, Diversity, Inclusion and Citizenship (EDIC) havealways been part of our work culture and identity. But weknow it’s not enough to say that—we need to take bold,meaningful actions on purpose.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 47

We created a Synchrony EDIC North Star and set clear
and actionable aspirations to hold us accountable• Evolve the workforce to reflect the diversity of the populations in thecommunities we serve• Nurture a culture of inclusion where employees can be their authentic
selves and valued• Increase access to education in our communities’ underserved
populations
Three guiding principles lay the groundwork for how weapproach EDIC at Synchrony:
We are committed to outcomes
It’s not about hitting targets; it’s about achieving equity andcreating lasting change.

We are driven by data
Data transparency empowers us to measure progress andholds us accountable.

We model collaborative governance and accountability
Everyone, including our Board of Directors, plays an activerole in our evolution.
Our approach to reaching our aspirations is holistic, yet agile. We take deliberate actions to create an authentically inclusive environment and adjust
based on lessons learned along the way.
Our leadership is committed to this journey, leading with accountability and transparency (as demonstrated in our Diversity Report).
We continue to engage in open dialogues around race, social injustice, accessibility and more—driving awareness and education throughout thecompany. We know we won’t always have every answer, but we don’t shy away from the conversation.
48 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Identifying opportunities and blind spots with data
To keep unconscious biases from affecting our progress, we anchor all
our work in data-driven insights. This helps maintain transparency andaccountability at every level. Under our Advancing Diverse Talent (ADT)
initiative, we use data and analytics to identify opportunities and gaps
within our workforce and inform our strategies for hiring, developing andadvancing underrepresented talent. This has led us to:
Focus more on increasing Black, Hispanic and Indigenous employee
representation throughout the company, particularly at the higher
levels (Vice President and above)
Make diverse representation a consideration in our Board’s
determination of bonus funding for approximately 4,900 employees
across the company
We make our data, accomplishments and opportunities accessibleby openly sharing our findings with stakeholders and employees alike.
ADT aims to expand access to opportunities for diverse employees atSynchrony. We actively seek a variety of qualified candidates for open
roles because we believe diverse perspectives lead to better outcomesfor our company and our employees. Ultimately, we focus on hiring andpromoting the most qualified candidate for each role.

We committed to doing MORE at the 2023 Global
Diversity Experience
Our three-day Global Diversity Experience (GDE) was held in-person
in Chicago—attended by the most engaged members of our diversity
networks, our leaders and our partners—as well as live-streamed for
Synchrony employees globally. This year’s theme, MORE, sought toaddress today’s EDIC climate where many are asking, “haven’t wedone enough?” and “haven’t we made enough progress?” MORE is areminder—a call to action to challenge ourselves and each other tosee more, feel more and do more to make profound, lasting change.
The event featured stories from authors, activists, experts andSynchrony leaders, as well as members from each of our Diversity
Networks+, who spoke about their personal experiences and how
they’re advancing EDIC.
More than 1,900 employees participated in localized GDE events
across our hubs in India, the Philippines and the United States. Hubprogramming is closely aligned with the live GDE experience at the
local level. Close to 3,000 employees had the opportunity to livestream mainstage events and engage virtually. Additionally, recordingsof mainstage events were made available for all—further increasing
accessibility.
This year's GDE was open to all employees and offered more options
than ever to participate. In total, the 2023 Global Diversity Experience
reached close to 5,300 employees—a 29% increase over last year andour largest and most inclusive participation to-date.

A truly unique event where the richnessof backgrounds and experiences atSynchrony are celebrated and brought
together making the aggregate so much
MORE than the sum of its parts.
—Maria Lensing, Chief Strategy & Transformation Officerof Technology, Walgreens Boots Alliance

My experience at GDE was one that I willremember for the rest of my life. I had
the opportunity to share my story about
the challenges I faced growing up as an
Indigenous person. I was surprised at
how much sharing my experiencewould resonate with others. The
resulting impact was the realization that I
am not alone. I will continue to share myexperience with others with hopes that they
will find a sense of belonging and realize
they are not alone either.
—Dan Quilt, AVP, Operations Planning & Analysis

Amplifying diverse voices company wide

The “+” is purposeful

Empowering an inclusive, diverse culture starts with what we do inside
our workplace. Our eight Diversity Networks+ are employee resourcegroups designed to promote a diverse, equitable culture of inclusion
at Synchrony. They’re critical partners and strategic advisors in our
EDIC efforts.

It’s there to remind and encourage all employees to “be the plus” andactively participate as allies, even if they don’t belong to a network’s
particular demographic group.

These networks host year-round learning events, coordinate Spotlight
Months and create spaces where our diverse employees and allies
feel seen, heard and connected. Their programs and initiatives offer
perspective to help Synchrony drive greater inclusivity company wide.

56%

OF OUR WORKFORCE—OVER 11,500
EMPLOYEES—PARTICIPATE IN AT LEASTONE DIVERSITY NETWORK

Soon after joining Synchrony, it felt morethan just a job but truly a place where I felt
included. As a member of Black Experiences+,
I’ve had the opportunity to lend my voice
and share my ideas on many initiatives
across the organization, and they’ve been
amplified by allies, the + in our networks, inorder to create meaningful progress within ourorganization and our communities.
—Shenard Robinson, BLP, Risk Management

2023 Program Highlights
The following are examples of how our Diversity Networks+ activated in 2023 for support, engagement, advocacy and impact inside and beyond Synchrony.

Asian Professional Engagement Network+

EnAbled+ Network

Asian Professional Engagement Network+ (APEN+)
hosted town halls, a speaker series, festivals andcelebrations to foster a sense of belonging andunderstanding of the different cultures represented in
the network. APEN+ responded to employee feedback
for more wellness and development resources byoffering office hours with APEN+ leaders, Wednesday
Wellness Check-ins and APEN+ Best Self Series,
each providing wellness coaches and activities tohelp address well-being concerns. They also ran a VP
Sponsorship program.

Formerly the People with Disabilities Network+,
EnAbled+ (EN+) changed its name in 2023, signifying
their commitment to an inclusive culture that enables
everyone to be valued for their abilities and reach theirfull potential. Synchrony proudly scored 100% on the
Disability Equity Index for the 7th year in a row. In 2023,
EN+ researched and launched an employee resource
guide and website to help employees learn about andrequest assistive technologies available at Synchrony
where over 2,000 of our employees self-identified ashaving a disability.

Black Experiences+

Hispanic Network+

Black Experiences+ (BE+) provided members withprofessional development, career management andmentoring through programs like BE+ University, acareer development program and partnerships with
HBCUs. BE+ facilitated 19 financial literacy sessions,reaching over 2,500 participants. They also launched
BE+ Empowered Profile, a tool that enables members
to manage and share career goals, and BE+ Wellness
sessions to better support mental well-being.

Hispanic Network+ (HN+) curated professional
development content for its members. Their Fuego
Connections series, attended by over 300 participants,
helped members identify potential career paths byhighlighting Hispanic leaders’ development stories.
HN+ facilitated the growth and development of over85 participants through their immersive development
programs (CAMINO and HN+ University) andmentorship program (Mentoring Employees Talent
Ascension (M.E.T.A.)). They also leveraged a partnershipwith DeVry University to offer sample classes andworkshops to members.

52 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Indigenous Network+

Veterans Network+

Indigenous Network+ (IN+) supported and guided
Synchrony’s commitment to social responsibility for
Indigenous peoples. IN+ developed career workshops
to help members meet their career development goals
and continued to grow community partnerships. They
also participated in Synchrony Earth Week, sharing
perspectives during the Climate Justice Talking
Circle session about critical issues surrounding climate
justice, environmental racism and sustainability.

Veterans Network+ (VN+) launched the Veterans
Leadership Program, a skills training program built fortransitioning military veterans designed to tap into
skills learned in military service and transfer them to a
successful civilian career in tech or other critical roles
throughout our organization. With support from WN+,
they led a cross-network Murph Challenge—honoring
the sacrifices of those who served in the armed forces—
with more than 600 participants and over $9,000 in
donations to nonprofit partner Folds of Honor. VN+ also
continued its Small Group Networking and Development
program with over 120 participants and leaders.

Pride+ Network

Women’s Network+

Pride+ Network introduced training-in-a-box workshops
to help members share information about the LGBTQ+
legal landscape with others across Synchrony. Morethan 1,500 participants took part in Pride 2023 andraised more than $11,000 for Covenant House.

Women’s Network+ (WN+) worked to elevate thestories of women across the organization through the
What’s Your Story engagement. They were also actively
involved with charitable community organizations likethe Jeanette Rankin Foundation, Girls Who Code andMoms First. WN+ had six members honored with the
WN+ Leadership Award at GDE for their commitment
to do MORE on behalf of women at Synchrony. They
also partnered with APEN+ on career development andVN+ to raise funds for Folds of Honor. Additionally, WN+
continued to offer Advance36, a mentorship program
created to advance the careers of women at Synchrony
and designed to create connections and opportunities
to WN+ members.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 53

Empowering diverse talent within our communities

Through corporate citizenship

Through education

We’ve maintained and strengthened partnerships with key
organizations, doing our part to uplift diverse talent within the larger
corporate ecosystem.

Our strategic academic partnerships along with our diversity
networks support campus recruiting, student development
programming and scholarships.
• BE+ strengthened our partnerships with HBCUs, including Howard
University and Florida A&M University. Synchrony provided
scholarships to Black students at North Carolina A&T State
University, University of Arkansas at Pine Bluff, Tuskegee University
College of Veterinary Medicine and through the Executive
Leadership Council.
• EN+ worked with the University of Illinois Urbana-Champaign
and the University of Connecticut to support a summer internshipprogram for neurodiverse students.
• HN+ was instrumental in providing scholarships to Hispanic
students through organizations like the Hispanic Scholarship Fund,
Association of Latino Professionals for America and Children's
Home Society. They also created partnerships with the University ofCentral Florida and University of Illinois Urbana-Champaign.

Disability:IN: For the 7th consecutive year, Synchrony scored 100 on
the Disability Equality Index, resulting in Synchrony being named a2023 Best Place to Work for Disability Inclusion. The Disability Equity
Index is the most comprehensive benchmarking tool to measuredisability workplace inclusion against competitors. We were measured
on our culture and leadership, enterprise-wide access, employment
practices, community engagement and supplier diversity. We
have a team dedicated to providing increased access to assistive
technologies for employees, including web-tools related to vision,
hearing, neurodiversity, learning, mobility and mental health. Synchrony
and the Synchrony Foundation support several nonprofits throughgrants and employee engagement to help people with disabilities orother special needs.

• PRIDE+ expanded our partnership with Out for Undergrad (O4U) byattending and sponsoring the 2023 O4U Digital Conference.
With multiple Synchrony leaders serving in advisory capacities,
we lend corporate perspective to our higher education partners
and provide programming for the next generation of leaders of all
backgrounds in the business.

54 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

OneTen: OneTen’s corporate citizenship goals are closely aligned with
Synchrony’s values, and we dedicate internal resources to support
their mission. Since 2021, Synchrony has hired over 1,100 Black
employees without four-year degrees into family-sustaining roles.

Girls Who Code: Synchrony partners with Girls Who Code (GWC), aninternational nonprofit organization working to close the gender gap intechnology, and leading the movement to inspire, educate and equip
students who identify as girls or nonbinary with the computing skills
needed to pursue 21st century opportunities. Carol Juel, our EVP, Chief
Technology and Operating Officer, serves as the Board Chair and Bess
Healy, our SVP, Home & Auto Commercial & Integration Leader, has
supported as an Executive Sponsor for the past two years. Synchrony
supports the GWC Summer Internship Program that offers skills building
opportunities for high school students in areas like cybersecurity, AI,
game design and NFTs, as well as offering exposure to careers in tech.
Members of our human resources team also met with college andcareer-aged students at GWC’s virtual Hiring Summit to discuss future
career opportunities both within the company and in the industry. In
March 2023, we partnered with GWC to make the GWC Code Fair
event possible, and we hosted the NFT Art Studio at the Code Fair. This
event is an in-person immersive three-day experience that illuminatedcommunity, partners, and programming. Featured partners showcased
their technology and products and supported future programmatic
innovations at GWC.

The Latinx Executive Alliance: Founded by Synchrony and sponsoredby our Board of Directors, The Latinx Executive Alliance (LEA) is acoalition of C-suite executives and business leaders from different
companies, industries and sectors. LEA is dedicated to collectively
helping Latinx employees advance in corporate America. In 2023, LEA
hosted a series of webinars and roundtables to explore three pillars
of focus, which include the importance of mentors and sponsors, thecriticality of investing in our future Latinx leaders and the need to beintentional about networking with key decision makers. LEA has a
16-member Board of Advisors and over 1,300 LinkedIn followers.

The Mom Project: Synchrony continues to provide funding forminority-led startups, including The Mom Project. This startup iscommitted to helping women remain active in the workforce in every
stage of their journey, including motherhood. The number of womenparticipating in the workforce has reached an all-time high, with themost significant rise among mothers of young children. The surge
in remote work is a driving force behind this change, largely forknowledge-work roles. This growing realization has helped fuel thegrowth of talent platforms catering to caregivers. This year alone,
The Mom Project, for instance, garnered 400,000 new sign-ups; thecompany says its user base totals more than 1.5 million.1 The Mom
Project was one of Synchrony’s first diverse venture partners. To date,we’ve invested over $1.5 million in the business.
1
Rebecca M. Knight, “Can mum-centric talent platforms solve work-family balance?,” BBC Worklife,
November 14, 2023, https://www.bbc.com/worklife/article/20231113-can-mum-centric-talentplatforms-solve-work-family-balance.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 55

GLOBAL GENDER BY LEVEL

100%
90%
80%
70%
60%

<1%

50%

<1%

40%

61%

30%
20%

GLOBALGENDER

10%
0%

38%

<1%

NEX (4-7)

Entry (8-9)

AVP (10-11)

VP (12-14)

SVP+ (15+)

69.83%

49.28%

44.00%

42.56%

39.49%

29.66%

50.42%

55.89%

56.94%

59.87%

0.23%

0.15%

0.04%

0.20%

0.32%

0.17%

0.10%

0.07%

0.00%

0.00%

0.12%

0.05%

0.00%

0.30%

0.32%

*Percentages may not add up to 100% because of rounding

FemaleMale

Non-Binary

Other

Undisclosed

US ETHNICITY BY LEVEL

100%
90%
80%
70%

1%

60%

17%

50%
40%
30%

50%

7%

US
ETHNICITY

<1%
4%

19%
2%

20%
10%
0%



NEX (4-7)

Entry (8-9)

AVP (10-11)

VP (12-14)

SVP+ (15+)

44.51%

48.50%

56.82%

60.87%

67.21%

23.13%

21.17%

13.53%

10.40%

12.34%

23.98%

13.51%

9.09%

6.25%

5.52%

1.40%

9.76%

14.62%

17.87%

13.31%

3.88%

4.96%

3.77%

2.44%

1.62%

2.31%

1.20%

1.70%

1.83%

0.00%

0.68%

0.75%

0.26%

0.33%

0.00%

0.10%

0.15%

0.21%

0.00%

0.00%

*Percentages may not add up to 100% because of roundingWhite

Two or More Races

Black or African American

Undisclosed

Hispanic

Native American or Alaska Native

Asian

Native Hawaiian or Pacific Islander

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 57

48.27%40.99%

40.91%

30.27%

13.96%

30.44%

32.88%

42.72%

59.16%

74.68%

12.80%

7.06%

11.88%

10.51%

11.36%

8.41%

19.07%

4.49%

0.06%

0.00%

0.07%

0.00%

0.00%

0.00%

0.00%

Generation Y/Millennials (1981-1996)

Generation Z (1997 and onwards)

Generation X (1965-1980)

Silent Generation (1928-1945)

Baby Boomers (1946-1964)

2023 Development Highlights
By investing in our next generation of leaders, we accelerate innovationand set a course for long-term success.

650K
NEARLYLEADERSHIP PIPELINE
Developing Leaders at Every Level
Our future depends on investing in our current leaders and theleaders that will be leading us in two, five or 10 years down the road.
We are committed to giving our people the tools they need to achieve
their goals—whatever they may be—and to developing a pipeline oftalent that can take our company to new heights.
Our innovative training and development programs feature online
courses, in-person hands-on experiences and key resources thatbroaden and enhance our employees’ skill sets and enable themto take ownership of their careers. We approach each programwith purpose—determining how people need to learn, engage andconnect with training for different roles.

COURSES COMPLETEDAVERAGE OF

31

COURSE COMPLETIONSPER EMPLOYEEAVERAGE OF

25

HOURS OF TRAININGPER EMPLOYEE

3,700
650K
NEARLYWELLNESS MODULESCOMPLETED IN THRIVEAPPROXIMATELYDAILY KNOWLEDGECHECKS AND MINILESSONS COMPLETED**Daily knowledge checks and mini lessons completed by frontline associates
through an associate learning portal.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 59

Fueling performance and fostering growth

Inspiring career growth from day one

In today's competitive world, focus, agility and impact are everything.
Strategic goal setting is a crucial part of performance management
and talent development. We seek to guide employees’ passion, energy
and time towards outcomes that matter the most by prioritizing
performance-based goals and regular coaching conversations between
employees and managers. We strive to unlock the full potential of ourpeople and propel Synchrony forward as one.

At Synchrony, our leadership development programs begin at the associatelevel and continue all the way up through our senior and executive leadership.

Performance management inspires and informs development andtraining opportunities for employees to grow in their careers. We require
managers and employees to meet formally three times a year to review
goals, progress and priorities, but we encourage monthly conversations
to help ensure each individual’s efforts are aligned and focused onshared outcomes.

EARLY CAREER
Early career training >Business Leadership Program(BLP)

ASSOCIATE- TO MID-LEVEL CAREER
Non-exempt
employee training >Skills Training for Evolving
Professionals (STEP)

Non-degree professional
development >EMPOWERED

Diverse talent training >Mosaic Leadership Institute

VP LEVEL
VP leadership training >Synchrony Leadership
Development Experience (SLDE)SENIOR EXECUTIVES
Senior leadership training >IMPACT Sessions

Early career training
Business Leadership Program
Our Business Leadership Program (BLP) aims to identify, attract anddevelop the future leaders of Synchrony through a full-time rotational
program, summer BLP internship or four-day immersive externship.
Traditionally, retention has been our key metric of success. But werealized that retention alone doesn’t account for more qualitative
components, such as diversity and employee experience. So this year,
we refined and refocused our metrics for the BLP to ensure it tracks withall our goals and aligns with Synchrony’s overall values.

We worked with ourDiversity Networks+
to prospect for Black,
Hispanic, Indigenous andfemale candidates

We rolled out new
assignment leader
expectations and updated
our selection and reward
process

We added a recruiter toour BLP team to drive morediverse recruiting andreferral opportunities

We created a Value of
Wellness in Leadership course
to help BLPs and interns
manage stress, build healthy
habits and handle common
workplace challenges

In 2023, 48% of our Sophomore BLP Externship participants converted
to BLP interns. In addition, 78% of our newest full-time BLP cohort will be
driven through Summer 2023 interns converting to full-time employees.

BLP captures the best elements of our culture
and transformed the way I think about a longterm career. Leadership’s commitment todevelopment, exposure and meaningful work
experience provides the opportunity to createa lasting impact.
—Wyatt Craig, VP, Health & Wellness Finance, BLP Class of 20172023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 61

Associate to mid-level training
Skills Training for Evolving Professionals (STEP)The STEP program helps develop and grow leadership skills, talent andbusiness acumen within our non-exempt associate employees in the
United States, India and the Philippines. Successful graduates can qualify
for promotions.
There are four distinct program levels and advancing to the final level—
leadership—is not automatic; participants are selected based on theirperformance in Levels I through III. In 2023, 127 individuals were selected
for the program. 113 participants completed Level III and 50 participants
completed the final Level IV.

In STEP, I noticed myself instantly growing
professionally and personally. It provided
me with critical experiences and skills I
never imagined. Impactful learning sessions,inspiring discussions held by power leaders
and the ability to partner with a leader inthe career role I desired...it gave me thepreparation needed to receive my first exemptrole as Customer Solutions Manager.
—Alyssa Burnett, Customer Solutions Manager

EMPOWERED
Focusing on skills and experience versus degrees has introduced awider range of career possibilities for both our existing workforce andtalent pipeline. Our non-degree professional development program uses
behavior assessments, career navigation open house and storytellingsessions to hone skills and build career confidence.

Mosaic Leadership Institute
Our Mosaic Leadership Institute gives diverse talent direct access to the executive leadership team through sponsorship and mentorship. Through thisprogram, we’re able to develop our internal leadership pipeline and support the progression of diverse talent within the organization.
Mosaic offers the following four programs of study:
Women’s Leadership
Experience

Leadership Experience forAdvancing Professionals (LEAP)

Strategic Pathways

A sponsorship program built togrow the skills required to becomea senior vice president.

An immersive experience for
VP-level women at Synchrony
to accelerate their professional
growth.

A program focused on developing
associate vice president talentand preparing them for VP-level
opportunities.

An immersive program wheresenior executive leaders mentor
and coach VP-level participants
on how to grow their careers.

Program features

Program features

Program features

Program features• Executive coaching• A 360° assessment andreflection• Leadership coaching• Executive coaching• Direct manager engagement• Career assessment• Senior leadership sponsorship• Direct manager engagement

Fellows• Career assessment• Direct manager engagement• Small group and individual
learning• ELT sponsorship• Leadership coaching• Self-directed learning/reflection• Solving for real businesschallenges• SVP+ mentorship• Skill-building learning
sessions

Having the opportunity to interact with a senior ELT member on a regularbasis, seeing him in action and even getting to know him at a personallevel has been a career-changing experience for me. The fact that thesponsor becomes the Fellow’s own personal advocate carries an enormousand unique value that helped develop and propel my career.
—Enrique Przeticky, SVP, Product Optimization & Fellow

VP level training
Synchrony Leadership Development Experience
Synchrony Leadership Development Experience (SLDE) identifies highpotential, vice president level talent and offers them the opportunity
to enhance their leadership skills, increase their business knowledge,
grow their peer networks and increase their exposure and accessto senior leadership. This nomination-based program takes a hybrid
approach, with leadership sessions, networking events and a global
communications simulation available virtually or in-person at Thayer
Leader Development Group (TLDG) at the United States Military
Academy at West Point.
McKinsey Leadership Academy
In 2023, Synchrony continued to partner with McKinsey & Company
to offer a Management Accelerator program for our Hispanic, Blackand Asian vice president population. During the six-month, self-paced
virtual experience, cohorts engaged with both new and foundational
leadership and general management skills focused on setting andleading business strategies and problem solving for impact. More than
70 participants across the cohorts successfully completed the program,which is a 27% increase from 2022.

64 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTExecutive level career training
IMPACT Sessions
Our executives play a crucial role in driving business strategy, empowering employees
and maintaining a high-performing culture. In partnership with Great Place to Work®
and the Great Transformation initiative, we introduced new leadership expectations
tied to Synchrony’s values and launched a comprehensive, year-long leadershipengagement and development plan tied to those expectations.
In these IMPACT Sessions, our top 300 executives engage with Synchrony’s values
and leadership expectations and learn to shift their mindsets and behaviors to drive
business performance and support our culture. Following a 360° self-assessment,
Synchrony’s senior leaders participate in programming specifically designed aroundthree key areas listed below.

1

Intentional Development
Throughout 2023, our senior leadersvisited the Synchrony Culture Centerin small cohorts for CEO-led sessions
focused on:• Driving measurable outcomesthrough accountability and candor• Unlocking strategy through “for all”
leadership• Prioritizing total wellness to optimize
personal performance2

Enhanced Transparency
Existing executive meetings andcommunications are used to reinforce
expectations and curate regular
discussion within the executive
community. Quarterly communicationof strategic initiatives, business andfinancial performance and competitive
intelligence will aim to enhancetransparency and education.

3

Sustained Behavioral Change
As these programs are meant todrive sustained behavioral change,
executives are held accountable formeeting the leadership expectations
via peer support groups comprised ofother senior leaders and individualizedcoaching with our partners at Lee Hecht
Harrison. A Values 360° Survey will be
used to measure success.

As a leader within Synchrony’s Tech & Ops organization, I have an
incredible opportunity to make a difference in the lives and careers of
thousands of employees—including many who are on the front lines ofour business. Through the IMPACT sessions, I took away valuable
insights that will enhance my leadership approach anchored inSynchrony’s values and enable my team to deliver exceptional resultsfor our customers and our partners.
—Ketan Majmudar, SVP, Global Service Delivery & Chief Transformation Officer
2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 65

The learning journey never ends
We value and recognize the importance of continued learning anddevelopment and know that growth is an ongoing journey. For all of
our employees, we offer in-person and on-demand training to help
gain the skills necessary to succeed. Synchrony’s Learning Center
provides 27 unique open enrollment leadership courses, available
online or in-person to employees at every level, anywhere in the world.

Empowering our people with bold action
At Synchrony, we take bold action—especially when it comes tosupporting the people who power our business. We continue totake a human-centered approach to how we show up for and invest
in our employees to set them up for success at work and in life.
Because when our employees succeed, our customers, partners
and communities succeed.

We also offer joint training programs through our partnerships witheducational institutes like:• Harvard• eCornell (Cornell’s Online Education Programs)• Pryor Learning Solutions• Franklin Covey

2023 course spotlight
Leadership Agility
Our Leadership Agility course was one of our most highly attended
courses in 2023, which is a clear reflection of the culture of coachingand strong leadership we work to maintain. The course’s popularity
demonstrates our employees’ shared commitment to fostering aworkplace that prioritizes development and growth. This threemodule learning series is focused on building competencies essential
to developing leaders who provide focus and direction, positively
influence our culture and engage in purposeful conversations.
The ability to make timely decisions and take both short-term andlong-term focused effective action, in complex, rapidly changing
conditions are fundamental skills critical to the continued successand growth of Synchrony.

From Fortune. ©2024 Fortune Media IP Limited All rights reserved. Fortune and Fortune 100 Best Companies
to Work For® are registered trademarks of Fortune Media IP Limited and are used under license. Fortune andFortune Media IP Limited are not affiliated with, and do not endorse products or services of, Synchrony.

66 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTAWARDS & RECOGNITIONGREAT PLACE TO WORK®

FORBESFAST COMPANYBest Workplaces for Parents (#10)

America’s Best Employers for Diversity—2024 (#22)

Best Workplaces for Millennials

America’s Best Large Employers—2024 (#56)

TM

TM

(#74)

Great Place to Work® Certified
Fortune®
100 Best Companies to Work For®—2024 (#5)
Best Workplaces in Financial Services &InsuranceTM (#4)
Best Workplaces in New YorkTM (#5)
Best Workplaces for WomenTM (#19)
World’s Most Admired Companies (#6 inConsumer Credit Card and Related Services
industry)

LinkedInGlobal 2000 List

LinkedIn Top Companies—U.S. (#33—2024)/India(#21—2023)

JUST CAPITALJUST 100—America’s Most JUST Companies—2024(#48 overall)
JUST Capital—#4 in Transaction Processing industry
JUST Capital—#2 for Workers in Transaction
Processing industry
JUST Capital—#3 for Communities in Transaction
Processing industry
INSTITUTIONAL INVESTOR

America’s Most Innovative Companies—2024(#94 overall/#68 product rank)

All-America Executive Team—Consumer Finance
SectorFortune 500® Companies List

Best CFO—Brian Wenzel Sr. (#3)

PEOPLE®
PEOPLE® Companies that Care (#29)
International

Best IR Program—Sellside (#1)/Combined (#2)

Fortune Best Companies to Work For®—
Philippines (#1)

Best ESG—Sellside (#1)/Combined (#3)

The Economic Times
Top 100 Best Companies to Work For—India (#5)

Best Companies to Work For
HISPANIC NETWORK MAGAZINEBest of the Best: Top Financial & Banking
Companies
BENCHMARKPORTAL
Customer Service Center Certified Center of
Excellence
Top Contact Center, Large Sized Centers (#1)

Best Places to Work for Disability Inclusion

Best IR Team—Combined (#2)

Best Analyst/Investor Event—Sellside (#1)/Combined(#2)

Best Workplaces for Banking, Financial Services
and Insurance—India

U.S. NEWSDISABILITYIN.ORG— DISABILITY EQUALITY INDEXBest IR Professional—Kathryn Miller (#2)

Great Place to Work® Certified—India andPhilippines

Best Workplaces for Women—India (Top 10)

Best Workplaces for Innovators 2023: Banking
and finance (finalist)

Disability Equality Index—100% score
MILITARY TIMESBest for Vets Employer (#55 overall/#7 in
Banking/#2 in CT)
HUMAN RIGHTS CAMPAIGN FOUNDATIONSERAMOUNT
100 Best Companies

Equality 100 Award: Leader in LGBTQ+ Workplace
Inclusion

Top Companies for Executive Women

Corporate Equality Index (100% score)

Best Companies for Multicultural WomenAMERICA SAVESNEWSWEEK

America Saves Community Impact Recipient

America’s Most Responsible Companies
Most Trustworthy Companies in America (#10 in
Financial Services)
America’s Greatest Workplaces for Women—2024

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 67

OUR COMMUNITIESEMPOWERING OUR COMMUNITIESAt Synchrony, our values drive how we work, how we serve our customers
and partners, and how we help lift up and engage in the communities
where we live and work every day. And it is because of those values
that we believe being a good corporate citizen is both the right thing
to do and makes smart business sense too. From charitable donations
to volunteering to service projects, Synchrony goes beyond what is
expected to support causes that matter to us, our communities and alignwith our values. We uplift nonprofit organizations so they can uplift theindividuals they serve.

2023 HIGHLIGHTS
OVER

19,200TOTAL EMPLOYEEHOURSVOLUNTEERED

OVER

$19

MILLION
DONATED TO OVER 400
CHARITABLE ORGANIZATIONSNEARLY$2 MILLIONPEOPLE® COMPANIESTHAT CARE AWARD

OF MATCHED CONTRIBUTIONSDURING OUR SEASON OF CARING
MORE THAN$8.3 MILLIONDONATED FOR EDUCATION AS AN
EQUALIZER PROGRAM GRANTS

NEWSWEEKAMERICA’S MOSTRESPONSIBLE
COMPANIES

Corporate citizenship has been part ofSynchrony’s culture from day one—not
because it’s expected, but because it’s right.
Having safe and healthy communities
means everyone can thrive. And
the impact is palpable. So many of ouremployees are driven to volunteer and tofind opportunities to give back. So manyof our initiatives have been started by our
employees, and that is a testament to ourcaring values and our culture.
—Denise Yap, President, Synchrony Foundation

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 69

We aspire to create productive and prosperous futures for individuals
by empowering financial literacy and increasing access to higher
education and skills training—especially in underserved communities.
In this section, we highlight several of the ways we’ve shown up for ourcommunities in 2023, including:
Paving the way for more equitable educational opportunities andfinancial literacy through our Education as an Equalizer program
Empowering our employees to give back through volunteer
opportunities, both within and beyond the Synchrony community
Collaborating with and listening to our nonprofit partners to ensure
the needs of their clients are being addressed and supported
At Synchrony, we are driven by a genuine desire to have a positive
impact on the areas where we live and work. We go beyond what’s
expected because investing in and supporting our communities createsa thriving environment that’s good for everyone.

EDUCATION AS AN EQUALIZER
Driving impact through education
Synchrony’s commitment to giving back is grounded in impact. Whenlooking for ways to support our community, we asked: “Where can wehave the greatest impact? What do our communities need that we are
best equipped to deliver?” We did our research and held discussions
with our employees about what they thought would make a difference.
The answer: Education.
Education has the power to unlock opportunities and can even change
the trajectory of a person’s life. Access and opportunity gaps in higher
education contribute to a cycle of poverty that is nearly impossible forindividuals to break on their own. In the United States alone, median
weekly earnings of someone with a Bachelor’s degree is more than twotimes that of someone without a high school diploma.2 Filling those gaps
and increasing access to higher education can help open doors to job
opportunities and create greater financial stability for individuals now
and for generations to come.
Driven by our core values and our ongoing focus on equity, diversity,
inclusion and citizenship, Synchrony and the Synchrony Foundation
launched Education as an Equalizer in 2021—a program that aims toempower underserved communities worldwide through education.
The five-year initiative helps low-and-moderate-income andunderrepresented individuals earn four-year college degrees, acquire
the skills training or certifications needed for gainful employment andbuild a strong personal financial foundation. The Synchrony Foundationcommitted $20 million over five years to academic institutions, skills
training centers and other nonprofit organizations already working hard
to make a difference in marginalized communities.
In 2023, the Synchrony Foundation donated over $8.3 million to 65
organizations, making our overall donations since 2021 more than
$19 million and bringing us closer to our target of donating $20
million over five years.
U.S. Bureau of Labor Statistics. “Education Pays, 2022.” bls.gov, May 2023. https://www.bls.gov/
careeroutlook/2023/data-on-display/education-pays.htm.

2Since 2021, our Education as an Equalizer investments havereached 18,830 people and generated over 24,600 social
impacts thus far. Through these donations, we have:

Provided over 1,400 scholarships

Supported approximately 6,950
students to successfully graduatehigh school

Helped over 5,000 people accesspost-secondary education

Helped nearly 4,000 people attainor improve employment

Helped over 6,800 people improvetheir academic performance as
they work towards their certification
or degree

For every $10K Synchrony has invested in
the community since 2021,

11
16
20
34
1

PEOPLE ACCESS POSTSECONDARY EDUCATIONPEOPLE RETAIN OR IMPROVE
THEIR EMPLOYMENTPEOPLE IMPROVE THEIRACADEMIC PERFORMANCESTUDENTS SUCCESSFULLYGRADUATE FROM HIGH SCHOOLSTUDENT SUCCESSFULLYGRADUATES FROM POSTSECONDARY SCHOOL*Synchrony partners with True Impact, a leading Social Impact Measurement Platform, to track outcomes and efficacy of our Education as an Equalizer program. The data on this page is sourced
from True Impact.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 71

Education as an Equalizer Global Impact
Since ours is a global community, we make sure to show up in all ofSynchrony’s core geographies.

Education as an Equalizer is anchored inthree key pillars:
Creating pathways to college completion

India
Building skills of the future
Support for 523 students (84% of whom arefemale) with scholarships that either help themcomplete high school or college, upskill for betterjob opportunities or individualized after school
tutoring to the students
187 students (84% of whom are female) havebeen selected for educational scholarships
40 female students have been selected forupskilling in IT-enabled services and financial
literacy
And 28 of those 40 have already been placed invarious organizations and companies

Philippines

Supported 40 School for Experiential and
Entrepreneurial Development (SEED) scholars
who have successfully completed an agrientrepreneurship program that has enabled themto help establish community food farms all overthe country
Built the Synchrony Child and Youth
Development Center at the Gawad Kalinga
Bayanihan Villages in Dasmarinas targeted toserve as an educational, social growth and music,
arts and dance center for at least 3,000 youth

72 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Closing the financial knowledge gap

CREATING PATHWAYS TO COLLEGE COMPLETION
A key objective of Education as an Equalizer is to help low-income
or underrepresented students graduate college. To do this, we work
closely with key partners—schools and nonprofits—to provide students
with valuable resources. Partnerships have started with Synchrony
employees and members of our Diversity Networks+ who took it uponthemselves to do the research and forge these connections.
And Synchrony’s involvement doesn’t stop at monetary contributions.
Members from our Diversity Networks+ work with these organizations
to provide students with impactful resources, including mentorshipand guidance. We know students see a clearer path to success whenpeople who look like them and share similar backgrounds are there to
guide them.

2023 pathways to college completion highlights
American Indian Business Leaders
American Indian Business Leaders (AIBL) helps students get theeducation and experience they need to lead economic development
and entrepreneurial activities—both within and beyond theircommunities. They do this in a number of ways, including:
Leadership development

Scholarships

Culturally appropriate
paid internships

Mentoring programs withcorporate, tribal andsmall-business partners

In 2023, 96% of AIBL students expressed a desire to further develop
their professional skills through more advanced leadership training,
mentoring and networking opportunities.
Studies show that mentoring relationships and support systems aresome of the most critical underlying influences of Native student
educational success.
With this in mind, AIBL joined forces with Synchrony’s Indigenous
Network+ to develop a mentorship program that could be acomprehensive student support system. Employees have participatedin the program since its inception, and the program has been sohighly successful that AIBL offered the program to another Synchrony
nonprofit partner, the American Indian College Fund.

Ascend Leadership
Synchrony’s APEN+ partnered with Ascend Foundation and Ascend,whose mission is to build community and ignite change by developing,elevating and empowering the Asian and Pacific Islander (API) leaders of
tomorrow. Ascend leverages the power of research, thought leadershipand development to advance API equity at work and beyond.
Synchrony employees have mentored Ascend students andparticipated in events such as the annual Ascend Convention, where
we had executives speak on various panels and workshops. ThroughSynchrony’s 2023 support, Ascend was able to provide resources and12 $10,000 scholarships to Pan-Asian students across the country
majoring in business, the sciences and the humanities.

We are so grateful for Synchrony’s
generous support for Ascend. It enables
us to provide vital resources andscholarships to more students aroundthe country and empower them tosuccessfully complete a higher education.
—Anna Mok, President and Executive Board Chair, Ascend

Folds of Honor
Folds of Honor empowers people from every walk of life througheducation and the opportunities it creates. Our new partnership with
Folds of Honor started with the direction and support of our Veterans
Network+. The funds granted by the Synchrony Foundation are used
to provide life-changing educational scholarships to the spouses andchildren of America’s fallen or disabled military and first responders.
Since 2007, Folds of Honor has awarded nearly 52,000 scholarships,
and Synchrony is proud to be able to add to this number.
74 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Executive Leadership Council
In October 2023, Synchrony was the recipient of the Executive
Leadership Council’s 2023 Corporate Award for outstanding
commitment to achieving diversity, equity and inclusion. The Executive
Leadership Council (ELC)’s mission is to increase the number ofsuccessful Black executives by adding value to their development,
leadership and philanthropic endeavors throughout the life cycle oftheir careers. Synchrony’s support for ELC provides scholarships tohigh-achieving undergraduate Black students attending one of thenation’s HBCUs and covers expenses for these students to attend theannual Honors Symposium which brings together Black leaders andprofessionals from across the country. Attending the Symposium allows
the students to engage and network with hundreds of Black leaders andprofessionals. Since 2021, Synchrony has committed and donated morethan $1 million to ELC.

Hispanic Scholarship Fund

Jeannette Rankin Foundation

The Hispanic Scholarship Fund (HSF) provides students and theirfamilies with the knowledge and resources they need to successfullycomplete a higher education degree. They strive to empower theirscholars to graduate, excel professionally, lead and then mentor
future generations.

Jeannette Rankin Foundation’s (Rankin) mission is to advance theeconomic empowerment of low-income women/nonbinary persons
over the age of 35 by investing in their higher education attainment.
They do this by providing non-tuition scholarships and supporting
essentials for college and career success. Synchrony’s funding hashelped grant 130 scholarships and funded an emergency assistancefund for the students. Our Women’s Network+ has conducted several
professional development workshops, covering a variety of topics
including financial literacy, virtual networking, mentorship, resume
writing and mock interviews.

To date, the Synchrony Foundation has committed and donated$800,000 to HSF. In 2023, some of these funds were used toaward scholarships to 66 students. HSF Scholars also get accessto invaluable Scholar Support Services, including mentorship,leadership development, career services, knowledge building andwellness training.

It was so important for me early in mycareer to see and learn from people wholooked like me—it inspired me and mademe feel like success was possible.
Mentoring students and knowing that I
could potentially be that inspiration forsomeone else, it is so deeply fulfilling.
—Silvia Jaramillo-Regalado, Data Analytics BLP—Digital
Measurement Analytics

Last spring, I faced some very challenging
dilemmas that almost left me homeless. It
was the quick actions from the Rankin teamand the generous contributions from theFoundation Emergency Fund that afforded mea rent payment when I had no other meansof paying it. The emergency fund was alight at the end of a dark tunnel. It took
mountains of worry off my shoulders andallowed me to double-down on my studies andend the semester on the President’s List for the
fourth time. Thank you for believing in me.
—Jessica Ibsen, Rankin ScholarIn addition to the Rankin Scholar program, Synchrony also funds
Rankin’s new National Tribal College Scholar Grant program. The
program supports Indigenous women, Two-Spirit and non-binary
students who are 25 and older, experiencing financial need andpursuing a technical or vocational certificate, or their first associate
or bachelor’s degree.

There are thousands of students incommunities around the country who wewish to support their journey in creating
a better future through education. The
unrestricted nature of Rankin Foundation’s
grants provides the support necessary for
expenses beyond tuition and books. Throughprograms like the National Tribal College
Scholar Grant, we can all make a huge
difference in students and families' lives.
—Karen Sterk, CEO, Jeannette Rankin Foundation

Through Education as an Equalizer, Synchrony has donated andcommitted $4 million since 2021 to three HBCUs—North Carolina A&T
State University, University of Arkansas at Pine Bluff and Tuskegee
University College of Veterinary Medicine.
Tuskegee University College of Veterinary Medicine
Alabama’s Tuskegee University College of Veterinary Medicine (TUCVM)
is the only veterinary medical professional program located at an HBCU.
Our partnership with TUCVM started with Synchrony’s Health & Wellness
Pet Team. Synchrony has been supporting TUCVM since 2021 throughmulti-year grants totaling $400,000, which provide educational
and training opportunities for their veterinary students and creates
opportunities for increased diversity within the field.

76 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTIn 2023, our team heard the school wanted to create a promotional
video as part of a program to raise awareness and drive enrollment.
Synchrony employees from our marketing and creative teams
immediately jumped in to make it happen. A team of employees pulled
together resources and produced the video pro bono. They simply
wanted to help the college succeed, so its students can succeed.

We value the partnership with Synchrony forour students and their commitment to ourcollege. This strong partnership is evidenced
by providing student scholarships that allow
them to pursue educational and training
opportunities. I am very appreciative to
the Synchrony team for their willingness
to assist us whenever asked and forbeing intentional about supporting thecollege’s educational programs. The
Synchrony scholarships assist our students
with their academic success and achieve theirveterinary career. Synchrony is now an integral
part of the Tuskegee University College of
Veterinary Medicine’s legacy of attaining
greater diversity in the veterinary profession.
—Dr. Ruby L. Perry, Dean, Tuskegee University College
of Veterinary Medicine

Synchrony’s community investments help 5,097 people accesspost-secondary education and matriculate to college. Additionally,
our investments support 6,950 students successfully graduate highschool—a key stepping stone on their journey to college. We know that
education can provide a great foundation for early careers and areinvested in empowering our communities.

BUILDING SKILLS OF THE FUTURE
The modern workforce is changing dramatically to the point that many
workers will need to reskill or upskill during their lifetime. Education as
an Equalizer builds on Synchrony’s commitment to address deeplyrooted economic inequality within our communities by empowering
underserved populations through future-oriented skills training.
Through collaboration with academic institutions, nonprofits,
government and businesses, we strive to expand higher education,
skills training in high-growth fields such as cybersecurity, software
engineering, data science and UX design.

Synchrony Skills Academy
As part of the Education as an Equalizer program, the Synchrony Skills
Academy was established in 2022 to provide upskilling and reskilling
programs to further workforce development efforts in local andunderserved communities. Based at our headquarters in Stamford,
CT, the Synchrony Skills Academy is a leading-edge technology skills
learning and discovery center. Offering both in-person and virtual
opportunities, our programs and partnerships are designed to immerse
learners in digital technologies like coding, software engineering, web
development and 3D printing.
In 2023, we focused on building our community college programming,
hosting a two-day Tech Immersion experience for Connecticut State
Community College faculty and staff to help align their curriculum andcareer services to meet industry needs for tech talent.

2023 Impact Highlights:
100 individuals participated in programs across the high school,community college and adult tracks
13 scholarships awarded to graduating high school seniors whocompleted our High School program
Launched our Winternship program in partnership with Norwalk
Community College, a three-week tech internship hosted on
Synchrony’s campus
Synchrony employees got involved through mentorship and sharing
industry insights.

Tech skills training and reskilling
opportunities are a critical part ofpreparing for the jobs of tomorrow.
The work we do at the Synchrony Skills
Academy is helping to remove barriers forunderrepresented communities and set themup for long-term success.
—Marlena Stout, VP, HR - Workforce Transformation

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 77

Partnership with Norwalk Community College
In 2023, Synchrony hosted its first Technology “Winternship” with
Norwalk Community College (NCC) at the Synchrony Skills Academy.
This mini internship allows students to work closely with technology
experts at Synchrony and get significant, real-life experiences intech which they can add to their resumes, something that canbe a challenge for community college students. This three-weekexperience was enriched by the more than 60 Synchrony employees
who pitched in to ensure the interns were provided with a worthwhile,
productive and fun experience. Interns were assigned mentors,
got the chance to meet executives from across the business andcompleted various hands-on projects.

Community college students are sometimes
overlooked. The twelve students we hosted
were motivated, eager and gave 100%,
because they understood the uniquebenefits of this opportunity. No one
should overlook the potential of anyone. I
am so proud to be a part of the Winternshipleadership team.
—Kelly Aravena, VP, Synchrony Connect & Partner Experiences

Homes for the Brave
Homes for the Brave provides housing, vocational training and life
skills coaching to help individuals—especially veterans—experiencing
homelessness attain safe, affordable housing, meaningful life activity
and a livable income.

78 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Synchrony supports Homes for the Brave’s vocational program, whichholds job prep workshops, resume writing, interview prep sessions andcareer coaching meetings. Participating veterans are also enrolled in
vocational skills-training offerings, such as CDL Class A and B modules,
CNC machinist training, forklift training and patient care technician(including CNA, EKG and phlebotomist) training.
Our employees have been actively involved with Homes for the Bravefor years, with many members of our Veterans Network+ volunteering to
do fix-up projects at the shelter, serving meals and offering friendshipto the residents.

When we told Synchrony that apprenticeshiptraining was just the beginning for some of ourresidents, they listened and asked what elsethey could do. When we gave the example
that someone who trains to be a carpenter
can’t practice being a carpenter without
tools, they said, ‘Let’s buy tools.’ It was thateasy. We so value their partnership—theirsupport is changing lives.
—Vincent Santilli, CEO and Executive Director,
Homes for the BraveSemper Fi & America’s Fund
Synchrony supports Semper Fi & America’s Fund’s Apprenticeship
Program, which works to provide 400-425 critically wounded, ill or
injured U.S. Veterans with the resources, training and tools they need asthey navigate post-military life.
The Apprenticeship Program helps transitioning veterans find new
purpose, providing them with intensive one-on-one mentorship withleaders and experts and ensuring they can pursue new and meaningful
crafts, skills and trades that might lead to employment or small business
opportunities. Program staff work to identify interests and occupations
that align with individuals’ strengths and goals to help them reach
vocational aspirations. They then assess available resources (including
Department of Veterans Affairs benefits, state and local resources,
available mentors and vocational training) and assist in acquiring thenecessary credentials, certifications, licenses or equipment.
Synchrony’s investments in reskilling and upskilling programs andpartnerships have helped 3,934 people attain or improve theiremployment and 6,866 people improve their academic performance as
they work towards their certification or degree.

CLOSING THE FINANCIAL GAP
A core piece of the Education as an Equalizer program is to provide
education that allows people to gain the necessary skills to understandand manage their personal finances. Our goal is to bridge the equity
gap and empower financial independence for generations to come.
Some of our 2023 initiatives include:• Partnership with Operation HOPE’s Financial Literacy for All (FL4ALL),a national initiative to embed financial literacy into American culture,
led by a prominent group of leaders from the business, sports,
entertainment and nonprofit sectors. This 10-year initiative aims toreach millions of youths and adults by making financial literacy fun,engaging them where they live, work and celebrate.

• Partnership with the National Foundation for Credit Counseling toprovide credit counseling services and education that can ensure
better financial futures for all.
• Membership on the steering committee of the Alternative Credit
Assessment Utility Workstream for Project REACh, which strives
to improve credit availability and consumer financial literacy forunderserved communities, individuals and small businesses.
• Lessening the financial knowledge gap for our own employees throughdedicated internal programs, including:Participation in America Saves Week, where we invited all
Synchrony employees to pledge to save money, reduce debt,
build wealth and create better financial habits.
Partnering with JUST Capital and PayPal on the Worker Financial
Wellness Initiative.
The Synchrony Financial Education Center, our online portalof financial education programming which is available to ournonprofit grant recipients, their clients and the general public.

We recognize that financial literacy is a civilrights issue. We are working to ensurethat all Americans can understand theirpersonal finances, which is the key tobuilding personal wealth and financial
empowerment. Synchrony’s partnership andleadership in our endeavor are invaluable.
—Eric Kaplan, President, Financial Literacy For All

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 79

“Synchrony will pay you $65 to save!” That was the headline to
our Rainy Day Savings Fund program. Some say that savings starts
with small steps, others say that people need an incentive to save.
Synchrony decided to try both approaches at once. Employees who
took financial education lessons from our online education portal andsaved between $3 and $5 each week for six months received a $65
cash deposit from Synchrony. This might not seem like much to some,
but for those without savings, it could be enough to cover an emergency
or start a rainy day fund.

I understand the raw reality of life—healthand financial emergencies can hit anyone,
and without funds, the burden feels
insurmountable. Saving isn’t just aboutmoney; it’s about securing your peace ofmind and safeguarding your well-being.
We all work towards a future where everyone
can face such uncertainties with greater
resilience and support.
—CC Cabantog-Cirineo, VP, Talent Development

80 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTEDUCATION AS AN EQUALIZER GRANTEESAt Synchrony, we know that education can change lives. From financial literacy to higher education, we aim to empower our communities with the tools
they need to achieve financial independence.
ALPFA

Girls Who Code

Pacific House

American Indian Business Leaders

Give2Asia for Assist (India)

Partnership with Native Americans

American Indian College Fund

GK 1 World Foundation

Person to Person

ANSWER Scholarship

Hispanic Dental Association

PFLAG Council of Northern Illinois

APIA Scholarship

Hispanic Scholarship Fund

Point Foundation

AscendHomes for the Brave

Pratt Institute of Art

Boys & Girls Club of Stamford

Horizons at New Canaan Country School

Ridgefield a Better Chance

Building1 Community

Horizons National

Semper Fi & America's FundbuildOn

Jeanette Rankin Foundation

St. John's University

Case Western Reserve University

Jobs for America's Graduates

Summit Academy OIC

Children's Home Society of Florida

Kids in Crisis

The Trevor ProjectChildren's Learning CenterLive Girl

College Possible

Mercy Learning Center

Tuskegee University College of Veterinary
Medicine

Consumer Federation of America

Moms First

DePaul University

National Foundation for Credit CounselingDistrict Arts & Education

NirmaanDistrict Innovation and Venture Center Inc.

North Carolina A&T State University

Domus Kids Inc.

Norwalk Community College

University of Connecticut Center for
Neurodiversity

Executive Leadership Council

Oglala Lakota College

University of Illinois

Fairfield County Community Foundation

Olympia Snowe Women’s Leadership
Institute

University of Illinois/Discovery Partners Institute

Filling in the Blanks
Folds of Honor
Future 5

Operation Hope
Organization for Autism Research

The University of Connecticut Foundation, Inc.
United Way of Hyderabad
University of Arkansas at Pine Bluff
University of Connecticut

Women in Tech
Young Black Leadership Alliance

Pacer Center Inc.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 81

VOLUNTEERISM

DoGood Volunteer Program

Taking time to give back—at work and beyond
Synchrony’s culture is such that our values are felt not just at theleadership level; it permeates through every level of the organization.
This is made evident by our employees actively seeking out
opportunities to donate their time and serve their communities. And we
incentivize that service—coordinating service projects, providing paid
time off for volunteering and matching charitable donations.

The DoGood Volunteer Program rewards and recognizes Synchrony
employees for the volunteer hours they spend caring for ourcommunities. For every 10 hours of eligible volunteer work, employees
can designate a charity of their choice for a $100 donation from
Synchrony (up to $500 per year per employee).

Volunteer Spotlight:
Kate Hendrickson, AVP, Platform Compliance and Operational Risk

In 2023, Synchrony employees
SPENT OVER

19,200220

HOURS
VOLUNTEERINGVOLUNTEERED AT MORE THANNONPROFIT ORGANIZATIONSTHROUGH SYNCHRONY-SPONSOREDEVENTS AND PERSONALLYDONATED OVER

$3.1

MILLIONTO CHARITABLE COMMUNITY
ORGANIZATIONS

82 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Kate volunteers three hours each week as a Digital Crisis Counselor
with The Trevor Project, having real-time text/chats with LGBTQ youth
in crisis. In each chat, she completes a suicide risk assessment, works
through safety planning strategies and provides any relevant resources
based on what her contacts are struggling with.

Growing up and getting through the teenyears is a challenging time for anyone, but
LGBTQ youth experience elevated rates
of homelessness, unmet medical needs,
discrimination, dropout, bullying and suicide.
It’s heartbreaking and unacceptable. I haveenormous empathy for our youth that
suffer, especially due to others' ignorance
and hate.
—Kate Henrickson, AVP, Platform Compliance andOperational Risk

Volunteer Spotlight:
The Merriam BE+ Network, led by Auntrinee Carverand Will Robinson
The Merriam, Kansas chapter of BE+ engages in ongoing volunteeringwith local nonprofit, Cross-Lines Community Outreach. Auntrinee
explains, “Crosslines is our largest volunteer partnership. We volunteer
with them monthly—sometimes taking part in several events a monthwith them. They supply different resources, like a community kitchen
and a community market. We're able to engage our broader Synchrony
family with a variety of volunteering experiences.” The Merriam Hub has
contributed nearly 470 volunteer hours to Crosslines and was honoredwith the organization's Helping Hands Appreciation Award at their 60th
Anniversary Legacy Breakfast.

Global Diversity Experience: Community Service
For the second year in a row, we kicked-off our GDE event with highenergy community service projects aimed at engaging employees andhelping our local communities.

The GDE community service event allowed
me to see more of the power of collaboration,connection and unity at Synchrony whileworking towards a shared goal of givingback to our communities. The entire event
gave me a true sense of belonging andacceptance—I am inspired by my colleagues
on how we continue our efforts in making a
difference and elevating one another.
—Mel Del Mundo, Assistant Vice President, Operations

It's become a tradition that whenever we hosta Synchrony event like the GDE, we feature a
community service component. Service is at
the heart of everything we do and leadingwith community service sets the energy andtone for the whole event.
—Sarah Silva, VP, Home Specialty and Co-lead for GDE
Community ServiceAt the main event in Chicago, nearly 500 Synchrony employees
volunteered in a hands-on community service initiative. Together, theyassembled 5,000 summer kits and 5,000 college kits for students in
the Chicago area. Synchrony Hubs also planned and hosted community
service projects as part of GDE.
• Alpharetta partnered with nonprofit Pebble Tossers to assemble
backpacks for students at Bridge Middle School, as well as feminine
hygiene kits for students.
• Altamonte Springs prepared cooling kits for the local Boys & Girls
Club, Beach Day Buddy kits for the Children’s Home Society andhygiene kits for Hope & Help, Zebra Coalition and REACH.
• Boise made welcome kits for women and children entering safe
housing with the Women & Children’s Alliance.
• Canton partnered with local nursing homes to supply handmade
dream catchers and door wreaths, as well as coloring, word searchand crossword books. They also assembled dorm bags for Akron
University’s Summer Leadership Academy, a program that supports
underserved and first-generation college students for a summer
semester.
• Costa Mesa coordinated a project to benefit Rise Against Hunger, as
well as several donation drives.
• Charlotte employees assembled care packages filled with personal
hygiene and non-perishable food items, along with special notes for
100 soldiers stationed in the Middle East.
• Hyderabad conducted a Community Impact Workshop in cooperation
with Youngistaan Foundation. Employees packed learning aid kits withsensory games, fun learning activities and colorful imagery. The kits
were distributed to schools and childcare centers to benefit more than740 children aged 3-10 years.
• Merriam assembled kits containing essentials like food and personalcare items to be distributed by Cross-Lines Community Outreach
Program to families in need.
• Manila and Cebu packed 200 Bags of Hope filled with school supplies
to help underprivileged children in Gawad Kalinga communities inTalamban, Cebu and Montalban Rizal.
Learn more about the 2023 Global Diversity Experience in the “Our
People” section of this report.

84 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Season of Caring
Each November marks the beginning of our annual Season of Caring
campaign, where employees can take advantage of Synchrony’s 2:1
donation match, organize global service projects and encourage
employees to take time to give back.
In our 2023 Season of Caring:
We donated over $3.1 million to charities, including employee
donations and Synchrony’s match
Employees volunteered more than 2,400 hours through local andvirtual service projects

Volunteer Spotlight:
Friendsgiving to Combat Hunger
This year, one of our Season of Caring volunteer opportunities wasa virtual Friendsgiving campaign to raise more than 1 million meals
through non-perishable food donations and monetary donations tohunger organizations. According to Feeding America, a Synchrony
nonprofit partner and one of the nation’s premier hunger organizations,
every $1 equals 10 meals. Synchrony employees exceeded our goal anddonated the equivalent of more than 1.5 million meals.

Honoring the Victims of 9/11
We significantly increased our presence in New York City in 2022, andour employees there quickly found ways to give back to the city. One
way was to organize activities around 9/11. 25 employees participatedin the 2023 Tunnel to Towers 5K Run & Walk. The course symbolizes
FDNY firefighter Stephen Siller’s final footsteps from the foot of theBattery Tunnel to the Twin Towers and pays homage to the 343 FDNY
firefighters, law enforcement officers and thousands of civilians wholost their lives on September 11, 2001. In addition to the run, Synchrony
employees across the United States helped pack meals through theorganization 9/11 Day.

Doubles Dive
2023 marked our eighth annual Doubles Dive, a tradition set by our CEO,Brian Doubles, to raise funds for charitable causes. At the beginningof each year, Synchrony employees worldwide participate in either a“polar plunge” challenge—jumping into a cold body of water, doing an
ice bucket dump or making snow angels in their shorts—or a “ColorPop” challenge dumping a cup of glitter or sprinkles on themselves(particularly in India, where water resources are limited).
Whatever the activity, it is all in good fun, meant to raise money andbring some good luck for the year. Since 2016, Doubles Dive has
raised more than $1 million for causes, including our main nonprofit
recipient, SeriousFun Children’s Network. Started by the late actor andphilanthropist Paul Newman, SeriousFun empowers children with serious
illnesses and their families to reimagine what is possible by creating
inclusive camp and recreational experiences, inspiring confidence andjoy, and building community and connection, totally free of charge.

My father, Paul Newman, used to regularly
jump into the river behind our house,
especially when the temperatures were
dropping—the colder the better! Becauseof that, I keep thinking the partnership
between SeriousFun and Synchrony wasmeant to be. I can’t thank Brian enoughfor wanting to make such an impact on
our campers’ lives that he would make thisimportant event a tradition at Synchrony.
—Clea Newman, Ambassador, SeriousFun Children’s Network

COMMUNITY REINVESTMENT
Macro-Level Community Economic Support
Synchrony serves its communities economically by fulfilling our
Community Reinvestment Act (CRA) obligations. Synchrony’s CRA
performance is periodically evaluated by the Office of the Comptroller of
the Currency. We are judged on the level of our community development
loans, community development services and qualified investment
activity (particularly investments that are not routinely provided byprivate investors).
Our CRA rating: Outstanding.
During 2023, our CRA program continued its efforts by generating

OVER

$271

MILLIONIN NEW QUALIFIEDINVESTMENTS

OVER

$258

MILLIONIN COMMUNITYDEVELOPMENT LOANS

Most of these investments and loans are focused on providing
affordable single- and multi-family housing. Support for broader
community and economic development represents $6 million of thistotal, including focus on nonprofits and small businesses. Over the last
five years, Synchrony’s community development lending and investment
activities totaled more than $1.6 billion.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 85

Examples of community development activities during2023 include:• Investments totaling $265 million that will add or preserve affordable
housing serving households with income from less than 30% of area
median income (AMI) to those with income up to 80% of AMI• Over $120 million in community development loan commitments
supporting multifamily affordable housing and $130 million incommunity development loan commitments supporting the financingof single-family homes targeting families seeking affordable
mortgages• A $4 million loan to install solar energy for multi-family affordable
housing to support the environment

Our community development activities demonstrate
our ability to pursue and generate a triple bottom line:
Fulfilling CRA obligations

Maintaining acceptable bank risk standards
for loans and investments
Cascading positive impacts to communities, nonprofits andthousands of low- and moderate-income families, many ofwhom represent disadvantaged and/or diverse communities

Showing up for our communities
At Synchrony, our values guide how we operate at work and how
we exist in our broader communities. We are all connected, and ourcommunity’s success drives our success. So we show up and give back,because that’s what it means to be a good corporate citizen.

86 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTIn addition to the charitable activities of the Synchrony Foundation, our CRA activities provided nearly $1.5 million in grants to the following
nonprofit organizations.
America on Tech, Inc.

Housing Connect Fund

The Road Home

Artspace (Salt Lake City)

Journey of Hope

TURN Community Services

Assistance League of Salt Lake City

Junior Achievement of Utah

UGF InstituteBeacon Charitable Pharmacy

La Casa de Don Pedro, Inc.

Building Neighborhoods Together

Local Initiatives Support Corporation

Union County Economic Development
Corporation

Capital for Change

Maliheh Free Clinic

Central Jersey Housing Resource Center

Mountain Country Homes Solutions

Chinese Association for Science andTechnology of Utah

National Community Reinvestment Coalition

City of Lakes Community Land Trust
Columbus Foundation, Inc.
CommonBond Communities
Community Development Corporation of
Utah
Community Nursing Services
Community Reinvestment Fund

University of Utah (Neighborhood Partners)
Utah Center for Neighborhood Stabilization

National Foundation for Credit Counseling
Neighborhood House Association
Neighborworks Salt Lake
New Jersey Community Capital
People Helping People
Peoples Legal Aid Utah
Pete Suazo Business Center
Propel Nonprofits

Utah Food Bank
Utah Housing Coalition
Utah Microenterprise Loan Fund
Utah Partners for Health
Volunteers of America Utah, Inc.
Wasatch Community Gardens
Wasatch Homeless Healthcare, Inc. (Fourth
Street Clinic)
Wayne Brown Institute (Kinect Capital)

Rising Tide Capital, Inc.

Westminster University (Banking on WomenTM
program)

Salt Lake Valley Habitat for Humanity

Working in Support of Education (WISE)

Spy Hop Productions

YouthLinc

Grameen American, Inc.

The Children's Center

YWCA of Utah

Greater Newark Enterprises Corp.

The Inn Between

Family Support CenterFirst Step House
Foundation at New Jersey Institute ofTechnology

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 87

OUR ENVIRONMENTIMPROVE EFFICIENCYREDUCE CONSUMPTIONLOWER EMISSIONS AND WASTE
At Synchrony, we endeavor to improve the environmental sustainabilityof our operations and to better understand the climate-related risks
our business may face. We believe the integration of business and risk
proportionate sustainability strategies supports greater resiliency andmay be a catalyst for potential future growth.

SUSTAINABILITY STRATEGY
Our company’s sustainability strategy focuses primarily on initiatives
to improve efficiency, reduce consumption, conserve resources andlower emissions and waste. We seek to strengthen and expand oursustainability initiatives by tracking our environmental footprint, setting
up systems to foster improvement and sustainability innovations, andengaging with our employees, supply chain and other stakeholders.
To support our efforts to identify, manage and respond to potential
climate-related financial risks, we began our journey to implement
the recommendations of the Task Force on Climate-related Financial
Disclosures with our inaugural standalone TCFD Report covering 2021.
Our TCFD Report for 2023 can be found at synchrony.com.

IMPROVING EFFICIENCY
Synchrony leases over 1.5 million square feet of office space globally.
With most of our Scope 2 greenhouse gas (GHG) emissions comingfrom the electricity used to power our physical hubs, the fuels used toheat them and the water consumed on-site, we focus on improving theenergy efficiency of those facilities as the most effective way to reduce
our direct GHG footprint.

Our efforts to improve the energy efficiency of our physical hubs include
energy-efficient buildings, LED technology and other energy-efficient
lighting, office occupancy sensors, recycling programs and green
spaces. Some 2023 initiatives include:• Reducing the number of appliances at our physical hubs in thePhilippines, including water dispensers, refrigerators and microwave
ovens, in response to lower in-person occupancy as a result of our
new hybrid way of working.
• Upgrading over 1,000 lighting fixtures in our Stamford hub to new,long-lasting efficient LED fixtures and updating long-lasting LED
retrofit solutions to produce high-quality light using less energy. Ourlighting controls now include daylight harvesting, occupancy sensors
and bi-level dimming. The annual energy savings are estimated to beenough to heat and energize seven homes and result in the equivalentenvironmental impact of reforesting 31 acres of trees.
• Outfitting most of our hubs with innovative water dispensing stations,which reduce the demand for bottled water. Our vendor estimates thata single machine can displace over 50,000 bottles and cans per year.
Most of our buildings run at minimum operating levels of heating,ventilation and air conditioning on the weekends. Our larger facilities
have optimized heating and cooling systems with temperature
controls to ensure heating and air conditioning is timed correctly andappropriate for the outside air temperature.
Synchrony’s physical hubs consist of 16 leased facilities and no owned
facilities. Two of our U.S. hubs are in LEED (Leadership in Energy andEnvironmental Design) certified buildings. LEED certification provides
a helpful framework for assessing success of ongoing greening efforts
across our hubs. In addition, our Manila hub is in an EDGE (Excellencein Design for Greater Efficiencies) certified building, and ourHyderabad hub is in an IGBC (Indian Green Building Council)
Platinum Rated building.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 89

REDUCING CONSUMPTION
The energy used by our data center provider to cool our dedicateddata centers contributes to our Scope 3 GHG emissions. Cooling
can represent a significant percentage of a data center’s total powerload, which makes sustainability improvements in cooling particularly
impactful. Among other features, our dedicated data centers utilize acold aisle/hot aisle strategy for raised floor cooling to manage airflow ina manner that conserves energy and lowers cooling costs.
Our data center provider is focused on renewable energy sources
and has expressed a commitment to implementing technologies andstrategies to achieve a more sustainable future. As of 2023, our provider
reported that more than 50% of the electrical power consumed by its
facilities is covered by zero-carbon renewable sources.
Our dedicated data centers also utilize water-free cooling technology
and are Net Positive Water Portfolio members, meaning they
restore more water to regional watersheds than consumed on-site.
Our provider’s Arizona and Texas data centers have received an“Environment + Energy Leader Award” for becoming net positive water
data centers, which is particularly notable because their Arizona
campus is located in an extremely high water-stress region. Our provider
has also instituted on-site e-waste recycling services at our dedicateddata centers.
Our own initiatives to reduce water consumption include the use of astormwater management recycling process for landscape irrigation
systems in our Altamonte Springs, FL, and Charlotte, NC, hubs. Thesestormwater and rainwater harvesting systems reuse thousands ofgallons of water each year, which can improve watershed hydrology,
reduce the pollutants in receiving waters, improve water conservation,
reduce stress on existing infrastructure and reduce energy consumption.
We hope to reduce our overall plastic waste, thereby lowering
emissions with the introduction of sustainable procurement processes
throughout Synchrony. The credit cards we issue utilize plastic. We
are working with our suppliers and partners to find opportunities totransition to recycled, recyclable and/or biodegradable credit cards.

We are also actively developing innovations to enable consumers totransition to digital-only “cards.”
Reduction of single-use plastic is another initiative to improve thesustainability of our operations. We support efforts by our suppliers,
such as our food and cafeteria supplier, to replace single-use plastic
products with more sustainable alternatives when feasible.
Reducing paper consumption helps to lessen the emissions generated
in the manufacture and transport of paper. We have implemented
programs to reduce the number of letters mailed to customers in theordinary course of business. As a result, in 2023, we mailed nearly four
million fewer sheets of paper than in 2018, an over 4% reduction.
Our digital channels also make it easy for our cardholders to receive
statements and make payments electronically. We continue toencourage adoption of this option through regular communication
with our customers. In 2023, over 56% of our customers received
paperless statements, as compared to over 32% in 2018. This equates
to approximately 181 million fewer paper statements being printed
and mailed in 2023 and approximately $104 million less in postage
costs (at 2023 postage rates) than if our paperless statement rate
remained at the 2018 average level. In addition, in 2023, approximately
67% of all payments made by our consumer customers came throughSynchrony’s digital channels, and approximately 58% of our consumer
revolving credit applications were processed through a digital channel.
With our continued focus on promoting digital card activation, thepercentage of activations processed digitally increased by close to50% from 2022 to 2023.
To reduce our paper consumption in our physical hubs, we have
implemented several programs and technical features, including
reducing the number of printers in our facilities; installing print drivers
to facilitate sustainable printing practices, including defaulting settings
to print double-sided and suppressing cover pages; holding print
jobs until a user enters their PIN; and deleting unclaimed print jobs to
reduce unnecessary printing. Additionally, since we transitioned to our
new hybrid way of working in 2020, demand for office print services
has decreased significantly.

When organizations consider the benefits of paper shredding, theyoften think of security and protection of sensitive information. But, paper
shredding also offers meaningful environmental benefits. Our shredding
vendor utilizes systems that allow shredded material to be recycled andreused in useful consumer goods such as paper, tissues, paper towels
and paper plates.

2023 SYNCHRONY PAPER
SHREDDING ENVIRONMENTAL
IMPACT SUMMARY*TOTALSGALLONS OF OIL SAVED

31,373

ESTIMATED VOLUME (LBS)

165,120TREES SAVED

1,411

GALLONS OF WATER SAVED

577,920CUBIC YARD LANDFILL SAVED

248

KILOWATTS OF ENERGY SAVED

330,240*Source: Third-party supplier2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 91

Thanks to our new hybrid way of working, we have fewer employees
commuting than before, significantly reducing the GHG generated by
vehicle emissions. For employees who opt to work at our U.S. hubs,
we offer access to a total of 43 electric vehicle charging stations to
support this lower-emission commuting option. In early 2024, weadded 12 charging stations and 25 electric vehicles to our employeetransportation fleet in India, representing approximately 15% of our
fleet. The addition of these EVs is expected to yield cost savings andoffer us an opportunity to pilot a lower-emission fleet. In the Philippines,
we launched an employee ride app in 2023 to enhance our colleagues’
transportation to and from our hubs. The app offers online booking, 24hour transportation support and real-time support and assistance. Now,
we no longer need to maintain a continuous employee shuttle loop,
which can lead to shuttles operating without passengers. Eliminating
unnecessary trips reduces emissions and improves cost efficiency. We
recognize that emissions and energy use are not eliminated because ofwork-from-home, and we continue to evaluate the interplay between the
reduction of emissions from less commuting and lower energy use in ourphysical hubs and the increase in home energy use.

REDUCING WASTE
Our waste reduction initiatives include programs to reduce food andelectronics waste (e-waste). We partner with our primary cafeteria andfood supplier to reduce food waste and to inspire behavioral change
in our employees. For example, we are piloting a solution that aims
to reduce waste through intelligent waste-measurement technology,
collecting data on food waste to implement operational and behavioral
changes needed to reduce food wasted in our supplier’s kitchens ordiscarded by our employees.
Synchrony’s disposal of e-waste is handled first through certified
structured re-users and then through certified recyclers, leaving landfills
as a last resort. Our certified structured re-users and recyclers help
reduce emissions by using recaptured materials to manufacture new
products. Synchrony has partnered with an electronics recycling vendor
to implement a responsible wireless reuse and recycling program within

92 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

our organization. Our ongoing environmental stewardship to reduce
e-waste not only saves energy and GHG emissions, but also keeps
some extremely harmful toxins such as lead, zinc, mercury and flame
retardants from polluting our landfills and drinking water. In 2023, wesought to promote employee awareness of proper e-waste disposal andencourage employee participation in e-waste recycling, hosting e-waste
collection events at several of our hubs. Synchrony recycled nearly
3,200 pieces of electronic equipment totaling approximately 56,000
pounds of recycled material. Also in 2023, Synchrony presented a publicartwork for display in the Raidurg Metro Station in Hyderabad. Inspiredby the city’s iconic Charminar monument, the artwork incorporates
over 2,000 pieces of e-waste and embodies our recognition of theimportance of aligning innovation with sustainable practices.
With many of our employees working from home, our use of printertoner has decreased dramatically. We continue to partner with ourprinting services suppliers to identify more opportunities to reduce ourenvironmental impact.

EMPLOYEE HEALTH AND SAFETY
We actively pursue initiatives aimed at improving our employees’
occupational safety and health whether they work from home, froma Synchrony hub or a combination of both. Since the pandemic, wehave transformed from an operation with 30 physical office facilities
to an enterprise with 16 physical hubs and thousands of home offices.
In response, we adopted a new risk management strategy focused on
supporting employee health and well-being wherever they work.
We use an integrative total-worker wellness framework, which addresses
ergonomics in order to impact other factors that may affect overall
worker health, including mental health, sleep and nutrition. We aim
to reduce ergonomic injuries by identifying and removing risk factors
through a number of ergonomic improvement processes and providing
employees with training and early intervention tools. For example, we
utilize digital solutions, resources and tools to connect work-from-homeemployees with a credentialed ergonomics professional to improvetheir home office setups. We also offer employees with disabilities
consultation with a licensed professional on job accommodations.
Building on our 2022 “Home Safety Education” series, which offeredsafety guidance to work-from-home employees, we continued ourinvestment in employee education in 2023, with a focus on prevention
and best practices for remote-work ergonomics, self-assessments, tips
for setting up a home workstation and working from home safely andefficiently. We also continue to offer access to specialized assistiveequipment, including larger monitors, ergonomic keyboards, mice andchairs, and a comprehensive ergonomic assessment request system.
Our OSHA recordable rates in 2023, 2022 and 2021 were 0.03, 0.04
and 0.04, respectively, reflecting our targeted efforts to improve theergonomics for our sizeable work-from-home employees.

EMPLOYEE ENGAGEMENT
Our employees play a significant role in how much energy and water
we consume, how much waste we generate and how improved
sustainability practices are identified. Making our sustainability
journey real for our employees—whether by transforming office setups,changing the way energy and waste are managed or promoting
sustainability-centric work-life habits—can drive cultural change.
In 2023, our Earth Week campaign engaged employees with arange of programming, including how to calculate and reduce ourindividual carbon footprint; how to be more environmentally friendly
when cleaning our homes; the benefits of composting and how to
get started; and how to reduce use of plastics. Addressing climatechange and environmental stewardship requires continuous input
and collaboration, which is why we provide employees opportunities
to submit their ideas on how to reduce Synchrony’s environmental
impact, and we promote environmental awareness through events andcommunications year-round.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 93

ENVIRONMENTAL, HEALTH AND SAFETY KEY METRICS
METRIC

UNIT

20231

20221

20211

GREENHOUSE GAS EMISSIONS—TOTAL 2

MT CO2e34,501

26,997

21,716

GREENHOUSE GAS—SCOPE 1 EMISSIONSMT CO2e

126

223

256

GREENHOUSE GAS—SCOPE 2 (MARKET BASED) EMISSIONSMT CO2e17,606

19,435

17,680

GREENHOUSE GAS—SCOPE 3 EMISSIONS3MT CO2e

16,769

7,339

3,779

GJ

139,446

155,933

143,631

Gallons

28,898,006

25,123,720

20,467,465

Per 100
Employees

0.03

0.04

0.04

TOTAL ENERGY4TOTAL WATER USAGE5

OSHA RECORDABLE RATE

1. In 2022, we engaged Schneider Electric to support our calculation of GHG emissions, energy and water usage metrics, including support for collection of underlying data, for all years

presented. GHG emissions, energy and water usage metrics reflect updates to previously disclosed metrics resulting from process and methodology changes and the availability of additional
data. We previously disclosed under Scope 3 emissions the GHG emissions attributable to data centers in which our data servers are located. The sites housing those data servers are owned
and operated by a third-party data center provider. The information technology equipment used to house Synchrony data is owned by Synchrony. As such, the emissions attributable to theelectricity consumed by our data servers housed in third-party data centers are now disclosed under Scope 2 emissions for all years presented. The emissions attributable to cooling the thirdparty data centers continue to be disclosed under Scope 3 emissions for all years presented.
2. ‘Greenhouse Gas Emissions–Total’ is the sum of Scope 1, Scope 2 and Scope 3 emissions. U.S.-based Scope 1 and Scope 2 emissions are calculated using current emissions factors fromutilities, U.S. Residual Mix, U.S. EPA MRR and U.S. EPA eGrid. Scope 1 and Scope 2 emissions for our locations in India and the Philippines are calculated using current emissions factors fromthe International Energy Agency.
3. Greenhouse Gas–Scope 3 emissions from cooling the third-party data centers are calculated using the same emission factors as are used to calculate the electric power used by our dataservers (see footnote 2). Greenhouse Gas–Scope 3 emissions associated with our leased car fleet and business air travel are calculated using vendor supplied emission data. All Scope 3
figures disclosed are based on available data and methodologies and may not represent 100% coverage of these categories.
4. Total energy is based on facilities where metered and/or measured data is available and represents electricity usage for over 91% of total square footage in each year presented and gas

service for over 99% of total square footage in each year presented. Where metered and/or measured data is not available, estimates are used based on actual data or per square footenergy usage intensities.
5. Total water usage is based only on facilities where metered and/or measured data is available and represents water usage for over 86% of total square footage in each year presented.

94 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTAPPENDIX
This Index organizes our report in accordance with the Industry
Standards Version 2023-12 issued by the Sustainability AccountingStandards Board (SASB). Our disclosures under those standards
are based on the two SICS industries that are most closely alignedwith our mix of business activities: Consumer Finance (FN-CF) andCommercial Banks (FN-CB). We do not currently disclose all metrics
included in the standards for these two SICS industries, but we will
evaluate them for future reports. All reported data is as of, and for theyear ended December 31, 2023, unless otherwise noted. Informationin this Index can be found in this ESG Report, as well as our 2023
Annual Report on Form 10-K and our 2024 Proxy Statement.

TOPIC / ISSUEMETRICCODERESPONSE

ACTIVITY METRIC

Number of unique consumers with anactive (1) credit card account and (2)pre-paid debit card account

FN-CF-000.A

The number of active accounts and related
information, including our definition ofactive accounts, are provided in our Form
10-K on page 32. Synchrony does not reporta metric for pre-paid debit card accounts.

Number of (1) credit card accounts
and (2) pre-paid debit card accounts

FN-CF-000.B

The number of active accounts and related
information, including our definition ofactive accounts, are provided in our Form
10-K on page 32. Synchrony does not reporta metric for pre-paid debit card accounts.

(1) Number and (2) value of checking
and savings accounts by segment: (a)personal and (b) small business

FN-CB-000.A

Synchrony does not report metrics on
savings accounts on the bases specified bythis standard, and we do not offer checking
accounts. Certain information aboutsavings accounts and our other interestbearing deposits is provided in our Form
10-K on pages 47-48.

(1) Number and (2) value of loans
by segment: (a) personal, (b) small
business, and (c) corporate

FN-CB-000.B

Information about our credit products isprovided in our Form 10-K on pages 17-19
and 127.

Total amount of monetary losses as aresult of legal proceedings associatedwith fraud, insider trading, anti-trust,anti-competitive behavior, market
manipulation, malpractice, or otherrelated financial industry laws or
regulations

FN-CB-510a.1

See our Form 10-K on page 149: Note 17.
Legal Proceedings and Regulatory Matters.

Description of whistleblower policies
and procedures

FN-CB-510a.2

See this ESG Report on page 18.

BUSINESS ETHICS

96 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTTOPIC / ISSUEMETRICCODERESPONSE

CUSTOMER PRIVACY

Number of account holders whose
information is used for secondary
purposes

FN-CF-220a.1

Synchrony does not report a metric on thebasis specified in this standard. Our Online
Privacy Policy and Account Privacy Policy,
which are available on our bank's website(www.synchronybank.com), describe theinformation we collect from our customers
and how we use it.

Total amount of monetary losses as aresult of legal proceedings associatedwith customer privacy

FN-CF-220a.2

Synchrony discloses all material legal
proceedings in our SEC reports.

(1) Number of data breaches, (2)percentage that are personal data
breaches, (3) number of accountholders affected

FN-CF-230a.1

Synchrony does not report metrics on
the bases specified in this standard.
Information on cyber security regulation,risks, and risk management can be found in
this ESG Report on pages 23-25 and in our
Form 10-K on pages 87-88, 98 and 103-104.

Card-related fraud losses from (1)card-not present fraud and (2) cardpresent and other fraud

FN-CF-230a.2

Fraud-related operational losses areprovided in our Form 10-K on page 67 in
the risk factor headed, "Fraudulent activity
associated with our products and services
could negatively impact our operating
results, brand and reputation and cause
the use of our products and services todecrease and our fraud losses to increase."

Description of approach to identifying
and addressing data security risks

FN-CF-230a.3

See this ESG Report on pages 23-25 and ourForm 10-K on pages 87-88.

DATA SECURITY

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 97

TOPIC / ISSUEMETRICCODERESPONSE

FINANCIAL INCLUSION &CAPACITY BUILDING(1) Number and (2) amount of loans
outstanding that qualify for
programmes designed to promotesmall business and community
development

FN-CB-240a.1

See this ESG Report on pages 85-87 for
information on our community reinvestment
activities.

(1) Number and (2) amount of past
due and nonaccrual loans or loans
subject to forbearance that qualify
for programmes designed to promotesmall business and community
development

FN-CB-240a.2

Synchrony does not report metrics on thebases specified in this standard.

Number of no-cost retail checking
accounts provided to previously
unbanked or underbanked customers

FN-CB-240a.3

Synchrony does not offer checking
accounts.

Number of participants in financial
literacy initiatives for unbanked,
underbanked, or underserved
customers

FN-CB-240a.4

Synchrony does not report a metric on
the basis specified in this standard. For
information on our financial literacy
initiatives, see this ESG Report on pages
79-81.

Description of approach toincorporation of environmental, socialand governance (ESG) factors incredit analysis

FN-CB-410a.2

Synchrony does not report on the basis
specified in this standard. For a descriptionof our credit risk management, see our Form
10-K on pages 19-21.

INCORPORATION OF
ENVIRONMENTAL, SOCIAL,AND GOVERNANCE
FACTORS IN CREDITANALYSIS

98 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTTOPIC / ISSUEMETRICCODERESPONSESELLING PRACTICES

Percentage of total remuneration forcovered employees that is variable
and linked to the amount of products
and services sold

FN-CF-270a.1

An explanation of our compensation
programs can be found in theCompensation Discussion and Analysis
section of our 2024 Proxy Statement
beginning on page 33, and information on
our stock incentive plans can be found in
our Form 10-K on page 144: Note 14. Equity
and Other Stock Related Information—
Synchrony Financial Incentive Programs.

Approval rate for (1) credit and (2) prepaid products for applicants

FN-CF-270a.2

For credit quality indicators of ourcustomers at December 31, 2023, see
our Form 10-K on page 132: Note 5. Loan
Receivables and Allowance for Loan
Losses—Credit Quality Indicators.

(1) Average fees from add-on
products, (2) average APR of credit
products, (3) average age of credit
products, (4) average number ofcredit accounts, and (5) averageannual fees for pre-paid products

FN-CF-270a.3

Synchrony Financial does not reporta metric on the bases specified in thestandard. For information on responsible
lending practices, see Our Customers on
pages 20-23 of this ESG Report.

(1) Number of customer complaints
filed, (2) percentage with monetary or
non-monetary relief

FN-CF-270a.4

CFPB Consumer Complaint Database(https://www.consumerfinance.gov/dataresearch/consumer-complaints/)

Total amount of monetary losses as aresult of legal proceedings associatedwith selling and servicing of products

FN-CF-270a.5

See our Form 10-K on page 149: Note 17.
Legal Proceedings and Regulatory Matters.

2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT / 99

TOPIC / ISSUEMETRICCODERESPONSESYSTEMIC RISKMANAGEMENT

Global Systemically Important Bank
(G-SIB) score, by category

FN-CB-550a.1

Synchrony is not a G-SIB.

Description of approach to integrate
results of mandatory and voluntarystress tests into capital adequacy
planning, long-term corporate
strategy, and other business activities

FN-CB-550a.2

See our Form 10-K on page 54: Capital.

100 / 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORTSYNCHRONY(NYSE: SYF)
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