DIGITALACCESSIBILITY
Inclusion &Experience© 2023 NTT DATA, Inc.

October 2023

Index1. Digital Accessibility is about inclusion
2. Our Mission

3. Our Pillars
4. Our journey
5. Our impact on society
6. Our impact for our clients
7. Our impact on NTT DATA
8. Our impact on tech community
9. Our recognitions
10. A little bit of us (additional video to watch)

Digital Accessibility is about INCLUSION
We do it for everyone, but our motivation is to increase INCLUSION.
Accessibility is not about building complex solutions for a few.
Accessibility is ensuring that anyone, regardless of their needs, has the autonomy to consume products, services and information.

+1 BILLION PEOPLE
in the world have some type of disability

45 millions

1 in 4 Brazilians may have some type of disability, whether permanent or temporary

PWD and their friends and family represent 73% of consumers whose identity and functionality are
essential to make purchasing decisions© 2023 NTT DATA, Inc.

ACCESSIBILITY AS REQUIREMENT
British research shows that 69% of PWD web
users simply leave a website when they discover
it is not accessible.

ACCESSIBLE SITES IN BRAZIL
According to the study carried out by MWPT, in
2022, only 0.46% of Brazilian websites wereconsidered accessible.

MARKET OPPORTUNITY
A study in the USA shows that more than 75%of these customers with disabilities will spend
their money, not on the cheapest online
products, but on accessible websites.

PWD ECONOMIC PARTICIPATION
25.7% of the largest US-based public companies
focused on accessibility analyzed and indicatedan increase in their audience with disabilities.

Our Mission
We deliver accessibility as a tool that allows everyone to try thebest experience possible, generating autonomy in the
consumption of digital products.
We promote and build space where different expectations andpreferences are met, regardless of their characteristics andneeds.
Considering people with disability in the center of our strategy,
we empower them to build a better path for their life and career.
We promote diversity and inclusion and we deliver
immensurable value for our team, our company, our clients andour society.

© 2023 NTT DATA, Inc.

3

Our Pillars
We apply the concepts of these pillars internally and for our clients, in all our services and initiatives.

INNOVATION
AND AWARENESS

Implementation of awareness initiatives and workshops for dissemination of accessibility
practice.

KNOWLEDGESHARINGWe share research findings on assistive technologies, publish articles, and actively engage
in national tech events to spread knowledge and promote best practices.

PEOPLEDEVELOPMENT

Hiring professionals with and without disabilities, developing training programs fortechnical expertise and evolution on their career. Stablishing partnerships withassociations for the training and employment of PWD.

RESEARCH
DEVELOPMENT

We invest in researches on assistive technologies to understand the digital behavior of
people with disabilities, aiming for continuous improvements on our methodology
regarding user experience and inclusion.

STRATEGICOUTREACH

We support our clients to stablish and define an Accessibility Strategy for Digital
Channels, helping them to identify how and where to start, and a road map definition
based in business and society impact.

© 2023 NTT DATA, Inc.

Our Journey
START

SPECIALIZATIONCONSOLIDATIONEXPANSION

REFERENCE

2016/20172018/20192020/2021

2022

2023

o
o

o
o

We created the digital accessibilityotesting service;oo

We stablished partnership with

non-profit organizations focus ono

We improved and appliedo

Evolution of our framework;o

We became Itaú's main provider ofteam, with or without disabilities;

First banking accessibility client
o
o
o

o

First health sector client;oLaunch the 2nd version of our BR

professionals;
Launch the 1st version of our BR
survey on the use of screen

disabilities to access the job

readers;

market. We developed a specifictraining that help the organizationoFirst Award together with Itaú,regarding user experience;

to prepare and preselect© 2023 NTT DATA, Inc.

Positioning our team as reference
to the market

First Telco Sector client;oFirst insurance sector client;oFirst Americas region Client;oFirst Utilities sector client;oCreate our Accessibility CoE;o

NTT Data In-House Delivery Award;oMonthly agendas for all NTT DATAoLaunch new Research on assistive
technologies (COLIBRI)

employees BR for awareness andknowledge;

readers;o

Executive of the Year Award, for
the Leader of our foundation ino

ABT Award in the category: QM:

Launch the 3rd version of our BR

Strengthening our Brand in thesurvey on the use of screen readers;market.

o

On Itau, the first accessible card;o

2nd Award together with Itaú, forBrazil;professionals for our team;oosurvey on the use of screenoGrow our team up to 100
professionals.

accessibility tests.

Created our framework;

preparing people with visual

Grow our team up to 45
professionals;

specialized training for the entire

We start with 5 professionals;(Itaú);

Grow our team up to 20

accessible physical card;Award: Bank ReportAward: It Forum

Award: IF Design Awards

Award: ABT and Delivery Awards

Our Impact on Society
Since the beginning of this service, we have offered significant contributions to society.
By making digital channels more accessible, we impact directly our economy by giving access to a diverse public, allowing them to complete digital journeys with great
experience.

Hired around

Acting in100+7Professionals withdisabilities

Identifying

Strategic clients+20.000
accessibility bugs andthese were fixed
before the move to
production

Results in:

5 Accessible mobileapps

2 Accessible CRMs
+1.000 Accessible

Generating
autonomy for about

100
millions
end users

web pages

We are part of the search for accessibility of large companies© 2023 NTT DATA, Inc.

Which represents aneconomic potential of

30 billionsof dollars

Our Impact on Society
In 2016 we stablished a partnership with the nonprofit organization called, ADEVA. They are focus on capacitation of people with visual disability to enable them for an
opportunity to get into the job market. By creating this service, we create several job opportunities, we develop these professionals to growth, and we increase ADEVA’s
revenue. And we continuous impacting positively ADEVA.

© 2023 NTT DATA, Inc.

Our Impact on NTT DATA Brazil
Along these Journey, we hired +100 professionals with visual disabilities.
How we impact them: NTT Data Professional with visual disabilities testimonials.

© 2023 NTT DATA, Inc.

Our Impact on NTT DATA Brazil
We work in partnership with our Marketing & Communications, Training, and Diversity, Inclusion, and Equity team to develop strategies and to execute activities
to strengthen our Employer Branding and impact over 5.200 employees of NTT DATA Brazil.

EXPERIMENTATION LAB(In person and Online)
Immersive experience to explore andunderstand, through activities thatsimulate the challenges faced by people
with different disabilities, such as visual,hearing and cognitive impairments.
The action had a high power ofawareness for all who participated.
EXPERIMENTATION LAB

56 professionals
participated in person

128 professionals
participated online© 2023 NTT DATA, Inc.

+140 hours
training on Brazil Academy platform
For: Q Engineers, Developers Cxers, People,
Marketing
Topics:➢ principles of accessibility,➢ understanding the users' needs,➢ get familiar with standards and compliances,➢ how to apply accessibility into everyday life.

Our Impact on NTT DATA Brazil
We work in partnership with our Marketing & Communications, Training, and Diversity, Inclusion, and Equity team to develop strategies andto execute activities to strengthen our Employer Branding and impact over 5.200 employees of NTT DATA Brazil.

A11Y Talks Day

Monthly schedule of workshops on accessibility for sharing inclusion
practices. There are several contents to bring a better experience in meetings,
events, projects and communications such as presentations, social media andemails.
* A11Y is a numeronym for accessibility. The “11” stands for the 11 letters between “A” and “Y”. It refers to how accessible software is to

everyone, including those with disabilities.

13

Workshops
Carried out• Accessible and inclusive digital
environment• Digital world for the 60+: challenges andopportunities• Accessible tutorials and content• Attitudinal accessibility: what can we doin our routine?
© 2023 NTT DATA, Inc.

6

Workshops
Scheduled• Challenges and Possibilities of Inclusion
Focus on Autism• Audio description• Deafness, Sign Language andAccessibility• Types of accessibility and their use inpractice
Click here to see our lecture repository

350+

Average audience inEach workshop held

• Accessibility for the Deaf Community• How Your Area Can Contribute toAccessibility• Creating and Making Documents
Accessible• Accessibility in Games• AI Collaboration for Accessibility

Our Impact for our Clients
Success cases of our Digital Accessibility services

BBVA PEITI

VIVO
Context

Context

Context

Make internal systems accessible to employees, regardless of theirabilities or disabilities

Creation of a digital account focused on audiences C
and D, and the possibility of access for "everyone"

Solution presented

Solution presented

Solution presented➢ NTT accessibility experts carried out an initial mapping of nonconformities and points of improvement➢ Accessibility consulting by design;➢ Consulting for developers, designers and the entire project team➢ Accessibility analysts dedicated to squads;➢ Specialized training for VIVO professionals➢ Accessibility workshops (WCAG and most common
mistakes);➢ Technical forums for incident resolution.

Results➢ Users highlighted a smoother and more enjoyable experience
when using the systems➢ Boosted the creation of the Accessibility Program, which seeks
to expand the approach to other Vivo systems➢ Contribution to the increase in hiring of PWDs
➢ Contribution to the construction of the Living Accessibility
Framework➢ Increased Team AwarenessI don't feel like I'm quota, I feellike I'm part of it.
Report by Janaina Alves, Vivo collaborator during her
participation in the systemic tests with NTTDATA Janaina
is a person with a disability and has low vision.

© 2023 NTT DATA, Inc.

Make features of the BBVA app, on the Android platform, accessible tocustomers, regardless of their abilities or disabilities+80 Hours of training↑8% Hiring PWD➢ NTT accessibility experts carried out a mapping of nonconformities➢ Adoption of the Shift Left Testing approach➢

Specialized training

Result➢ Social Impact

Result➢ Social impact➢ Customer loyalty by providing autonomy in the
consumption of products and services, the main
accessible bank;➢ Increased visibility for the topic of accessibility➢ Reduction of impediments for the customer in the completion ofstrategic journeys➢ Increased Team Awareness➢ Spontaneous marketing.

WILIANY, She is a 14-year-old girl who
is visually impaired. With ITI she had
her experience of opening an accounton her own. In the picture, she issmiling and holding her Android withthe success screen after opening her
account.

+600
Registered nonconformities
Articlehighlighting
accessibility on
the BBVA blog

Our Impact for our Clients
Success cases of our Digital Accessibility services

First affordable dynamics platform

ION

Context

Context
Itaú's investment services area plans to create a newinvestment platform.

First dynamics platform , from Microsoft, accessible to all Itaubank branch managers

LiveloContext
Creation of a design system and accessible journeys forLivelo app users

Thus, a new app is born.

Solution presented

Solution presented➢ Accessibility consultancy from design;➢ Accessibility consultancy from design➢ Accessibility analysts dedicated to squads;➢ Accessibility analysts dedicated to squads➢ Accessibility duo working together with UX➢ Accessibility workshops (WCAG and most common errors);➢ Writer on the design system Accessibility workshops (WCAG➢ Accessibility Workshops➢ Technical forums with the bank team and Microsoft team for

Solution presented➢ Accessibility consulting by design➢ Technical Forums for Incident Resolution

incident resolution

ResultResult➢ Recognition of Microsoft as a success story, recognizing

Social impact➢

Engagement of the teams with the theme➢

Customer loyalty, providing autonomy in the consumption of
products and services

Testimonial of end user

© 2023 NTT DATA, Inc.

Result➢ Internal impact on bank employees➢

Article about ion, with emphasis on accessibility
in a important BR journaland most common errors)➢ Technical forums for incident resolution

NTT as a partner and applying updates to Dynamics basedon the accessibility improvements that were proposed
Agile, functional and accessible tool for everyone➢ Engagement of the entire team on the topic of accessibility➢ Delivery Awards NTT DATA

➢ Social impact➢ Customer loyalty by providing autonomy in the consumption of
products and services➢ Contribution to the construction of the Livelo➢ Accessibility Manifesto Greater awareness of teams

Our Impact for Tech Community
Researches
We are deeply committed to the quality and effectiveness of our accessibility services.
To continuously improve our methodology, we conduct market research, involving people with disabilities, the real users of assistive technology, to better understand their
behavior and needs in the use of digital channels.

Screen Readers
In 2018, we identified the lack of local data on screen reader users as a challenge. We
conduct national surveys to obtain accurate information, identifying the most relevant
accessibility technologies and features. We've improved our methodology byeliminating invaluable tests and aligning with end-user expectations. This research has
strengthened our position as pioneers in user-centered accessibility. We transform
data into strategic actions, raising our quality and optimizing our customers'
processes.
Access the survey here

COLIBRI
In order to improve our accessibility methodology and meet the most complex needs, westarted a research with quadriplegics, using as a reference the Colibri technology, glasses
that work as a head mouse that enables interaction with digital interfaces through facial
movements. During home visits and comparative studies, we identified preferences andobstacles that impacted the access and inclusion of these people, which would not be
detected by the screen reader alone, the standard method for assessing accessibility.

Key Benefits

Key Benefits

Through the results of the survey, we had some actions in our methodology and alsocollaborated with the accessibility scenario in Brazil.

Through this research, we will be able to collaborate with Brazilian banks, in order to evolvethe main user journeys, which are currently impacted by these customers.

Methodology

Methodology

We evolved our testing methodology and started using the main screen readers and browsers
detected in the survey.
Result: Efficiency gain for our customers, as this enabled the scalability of the tests and scope
coverage.

As consultants, we have expanded our methodology to include the detection of failures specificto this audience. We stand out by offering our clients a more comprehensive coverage ofvalidations, addressing needs that go beyond conventional market practices.

Brand Strengthening

Improved user experience.

We position ourselves in the accessibility market, as a player that seeks to understand its
audience, to apply best practices in accessibility testing and to improve benefits for end users

By applying additional validations in our methodology, we will support our clients providing a
differential and greater experience assuring inclusion.
Important: Research is in the final stages of layout and will be launched in early 2024

© 2023 NTT DATA, Inc.

Our Impact for Tech Community
Content generation
We motivate our team to constantly generate content for us and for the Tech community. By the beginning of each fiscal year, we work on a roadmap of themes of ourinterests, important events and channels of communication.

19 news and articles
in the media.
Topics: NTT DATA Brazil
accessibility services andscreen reader research

6 Articles on
blog NTT Data

© 2023 NTT DATA, Inc.

+32 lectures at events, being+20 at TDC (The Developer's Conference), thelargest technology event in Latin America
Other: Google Developer Groups / Disability Tech
Summit (Largest Technology event organized byprofessionals with disabilities)

8 podcasts Let´s Talk Brasil
Podcast5 Video Series: Digital
Accessibility
Awareness Week

Our Impact for Tech Community
Sponsorship
Active participation and sponsorship of NTT DATA for specific events

NTT DATA was present at the Deficiency Tech Summit 2023, with theparticipation of Bruno Welber. As Accessibility Lead at NTT DATA, Bruno
shared insights on sustainable, accessible and inclusive web.
Together with our employees, we are honored to be part of this event thatstands out as the largest Technology meeting organized by professionals
with disabilities and neurodivergent people.
As sponsors of the event, we reaffirm our commitment to promoting
inclusion and diversity in the technology landscape. It is indeed an inspiringand significant event that impacts the entire technology community.

NTT DATA Brazil was honored to be present and support Link - Digital
Accessibility Festival. During the event, important reflections were sharedon how we can contribute as a society to the inclusion of all.
It inspires us to know that technology can play a key role in the evolution ofaccessibility and inclusion, we reinforce our commitment to promoting amore accessible and equitable world for all.

© 2023 NTT DATA, Inc.

Our Recognitions
EXTERNAL AWARDS

B A N KI N G R E P O R T 2 0 1 8

IT EXECUTIVE 2022

Category: User Experience
Project: Accessibility Testing

Category: Social Impact, Sustainability & Diversity
Filipe Bastos Machado, Partner at NTT Data Brasil

Recognized as the main award in the financial sector, the Banking
Report Award aims to highlight the main initiatives and practices that
contribute to the improvement of the sector. We received the award dueto the implementation of accessibility in Itaú's main mobile application,
providing an improved experience for end users. With this achievement,
Itaú significantly increased the number of users with disabilities in its
mobile applications.

Filipe Bastos Machado, partner at NTT Data Brasil, was recognized for hisgoal of constantly developing and improving access to digital resources
through the Digital Accessibility project. Aspects such as methodology,
assistive technologies, standards, languages and real experiences wereconsidered. The recognition reflects the evolution of digital accessibility in
our company, where the development of accessible applications now
begins from the conception of each new project.

© 2023 NTT DATA, Inc.

Our Recognitions
EXTERNAL AWARDS

IF DESIGN AWARD 2022

ABT 2023 (Customer Relationship Excellence)

Positive Impact Design (Inclusion & Diversity subcategory)iti Inclusive Card – for visually impaired people.

Category: Quality Management (Technology)
Our quality promotes accessibility!

Achieving financial autonomy is a tough challenge for people with visualdisabilities. These customers face many difficulties when paying, suchas distinguishing the card they want to use from the others, identifying
the numbers, and recognizing the right side of the card. In addition tolosing their independence, people with visual disabilities become
susceptible to fraud because they depend on the help of others. Aiming
to reinforce the brand's concern with accessibility, a design teamfocused on the first inclusive cards in Brazil.

For us, creating technological solutions that improve people's lives is our
purpose.
The project "Our quality promotes accessibility", carried out for thecustomer Vivo, aimed to offer accessible products to its visually impaired
employees, strengthening inclusion and accessibility for the use of thesystems of Vivo's Customer Service Department, resulting in a more fluid
and pleasant experience for users, raising the satisfaction and awarenessof our team.

braille itiside cutout

braille iti c

iti and the accessible card win the
IF Awards 2022

© 2023 NTT DATA, Inc.

side cutout

Our Recognitions
INTERNAL AWARDSDELIVERY AWARDS 2023
NTT Data internal awards, delivery awards 2023.
Category: Transformation
The accessibility team was recognized for their work in making journeys accessible, redesigning flows, and overcoming adversity.
The recognition was due to the fact that we are pioneers becoming Microsoft Dynamics Platform accessible.
With accessible journeys, in addition to having a more intuitive flow and a beautiful layout, we have the possibility of reaching more people
and enabling us to have more inclusion and equity in the branches of our client Itaú.

© 2023 NTT DATA, Inc.

A little bit of us© 2023 NTT DATA, Inc.

© 20
2023 NTT DATA, Inc.