Dr. Norlida RamlySenior Principal Assistant Director & Subject
Matter Expert in ICT Strategic Management
Malaysian Administration Modernisation andManagement Planning Unit (MAMPU)

NATIONAL DIGITAL
POLICIES AND
PROJECTS IN THE NEWNORMAL ERA

CONTENT

01

SETTING GOALS IN NEW NORMAL ERA

02

IT POLICY PROGRESS IN THE COVID-19 PANDEMIC

03

DIGITAL TRANSFORMATION PROGRESS IN THE COVID-19 PANDEMIC

04

CHALLENGES IN DIGITAL TRANSFORMATION ROADMAP05

IT INITIATIVES FOR HIGH-PRIORITY SOCIAL ISSUES

06

INITIATIVES IN CARBON NEUTRALITY AND GREEN GROWTH

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SETTING GOALS IN
NEW NORMAL ERANATIONAL DIGITAL STRATEGIC PLAN
MyDIGITAL – EMPOWERING PEOPLE, ENABLING BUSINESS
4IR – BALANCED, RESPONSIBLE AND SUSTAINABLE GROWTH

Trend Emerging
Technologies

Sustainable
Development
Goals 2030

SharedProsperity
Vision 2030

National Digital
Infrastructure Plan
Malaysia Public Sector
Digitalization Plan
Twelfth Malaysia Plan(2021 – 2025)

Citizen

••••

•

•

•

•

•

•

Why MyDIGITAL?
• Importance of digital
economy• Change of consumer
behavior – powered byinternet and mobilephones• To stay relevant andcompetitiveGovernmentBusiness•••

Why does the 4IR matter?
•••••New business opportunities
New value creation
Efficiency / productivity gains
Improved work-life balance
New job creation

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IT POLICY PROGRESS IN
THE COVID-19 PANDEMIC

IT POLICY PROGRESS
National Digital Economy and 4IR Council(Since November 2020)

MyDIGITAL – EMPOWERING PEOPLE, ENABLING BUSINESS
4IR – BALANCED, RESPONSIBLE AND SUSTAINABLE GROWTH
 3 phases of implementation ( 2021 – 2030)

ACHIEVEMENT OF MALAYSIA PUBLIC SECTOR ICTSTRATEGIC PLAN (PSICTSA) 2016 -2020

98.07%

MALAYSIA INITIATIVES TOWARD DIGITALIZATION4

DIGITAL GOVERNMENT INITIATIVES

13CONSOLIDATEDDIGITAL SERVICES• Government Online
Services Gateway (GOSG)• MalaysiaBiz• 1Malaysia One Call Center(1MOCC)• Government Mobile
Application Gallery(GAMMA)• Digital Document
Management System(DDMS) 2.0

https://www.malaysia.gov.my2

DATA DRIVEN
GOVERNMENT• Government Data
Optimization
Transformation Services(GDOTS)i. Public Sector Big
Data Analytics (DRSA)
ii. Public Sector Open
Data (DTSA)• Government Information
Sharing Hub (myGDX)OPTIMISATION OF
SHARED SERVICES& CYBERSECURITY• MyGovCloud@PDSA (Public Sector DataCenter)• Integrated Government
Telecommunication Network (MyGov*Net)• Unified Government Communication
Collaborative Services (MyGovUC )• Government Public Key Infrastructure(GPKI)• Public Sector Cyber Security Framework(RAKKSA)• Compliance to International Security
Standard• Malaysian Public Sector Business Process
Digital Tools (MyISMS) & BusinessContinuity Management Systems (BCMS)• Cyber Security Development Project(CSDeP)• Malaysian Information Security,Governance, Risk and Compliance(MyISGRC)DYNAMIC &COLLABORATIVEICT GOVERNANCE• Public Sector ICT Strategic Plan
• Government Service Delivery
Digitalisation Plan
• Public Sector EnterpriseArchitecture (MyGovEA)• Collaborative Strategic withStakeholders• Policies & Guidelines

5

PROFESSIONAL &CAPABLE HUMAN
CAPITAL• Digital Government Competency& Capability Readiness(DGCCR)• Capability Development
Roadmap for ICT Scheme
Personnel (CDR)

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DIGITAL TRANSFORMATIONPROGRESS IN THE COVID-19
PANDEMICDIGITAL TRANSFORMATION PROGRESS IN THE COVID-19 PANDEMIC

Source: https://www.freemalaysiatoday.com/category/leisure/2020/03/18/malaysiascovid-19-crisis-sees-30-jump-in-delivery-orders/“Online non-food shopping increased by 53%, online
grocery shopping by 144%, and online food delivery by
61%. On the first day of the MCO alone, food delivery
platforms GrabFood and Foodpanda witnessed a 30%
increase in orders.”

PENJANA

PRIHATIN

https://www.thestar.com.my/news/nation/2020/04/16/farmers-stopdumping-veg-in-camerons

To overcome this problem, farmers turned to ecommerce platforms (e.g. Lazada) and sold 70
tonnes of produce online within 3 weeks.
https://blogs.lse.ac.uk/seac/2020/10/20/the-impact-of-covid-19-on-smedigitalisation-in-malaysia/

PEMULIHPEMERKASAHANDLING THE IMPACT OF COVID-19 PANDEMIC
Continously support theeconomy to operate in newnormal

PENJANA

Protect ThePeople
Support TheBusiness

PRIHATIN
Boosting
Business
Stimulate
EconomyEmpowering
the People

40 INITIATIVESStrengthen The
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CHALLENGES IN DIGITAL
TRANSFORMATIONROADMAPCHALLENGES IN DIGITAL TRANSFORMATION IN PUBLIC SECTOR
Skillset andTechnology
Adoption

SUGGESTEDSOLUTIONSCHALLENGES
 Unbalance of supply and demandof digitalization expert.
 Upskilling and reskilling are crucial
to keep up with new andemerging job challenges andnurture a future-ready workforce.

 Cultivate digital thinking first andincrease the adoption of digitaltechnology across the public sector.
 Creating a Digital Academy toenhance the digital skill set of civil
servants and citizens.

CHALLENGES IN DIGITAL TRANSFORMATION IN PUBLIC SECTOR

DigitalInfrastructure

CHALLENGES

 The availability of existing digital
infrastructure is notcomprehensive in terms ofcoverage and emerging
technologies.

SUGGESTEDSOLUTIONS Upgrade and expand theavailability of digital
infrastructure to support thedigitization of public sector andimprove the efficiency of service
delivery.

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IT INITIATIVES FOR HIGHPRIORITY SOCIAL ISSUESMANAGING SOCIAL ISSUES RELATED TO
PANDEMIC COVID-19

MySejahtera
 MySejahtera is an application developed by
the Government of Malaysia to assist inmonitoring COVID-19 outbreak in the countryby empowering users to assess their healthrisk against COVID-19. This application also
provides the Ministry of Health (MOH) with thenecessary information to plan for early andeffective countermeasures.
 MySejahtera was developed to support theimplementation of the Prevention and Controlof Infectious Diseases Act 1988 [Act 342].

MySejahtera

Objectives

MySejahtera application is developed to:• Assists the Government in managing andmitigating the COVID-19 outbreak• Helps users in monitoring their healththroughout the COVID-19 outbreak• Assists users in getting vaccination• Assists users in getting treatment if they are
infected with COVID-19• Locates nearest hospitals and clinics for
COVID-19 screening and treatment.

OutputOutcome• Compliance to SOP• Safety practices through contactless
approach• Assist the public health authorities totrace close contact• Assist in managing vaccination efforts

Beneficiaries• Beneficiaries – Citizen / NonCitizen

Function Offered••••••

COVID-19 Status in Malaysia
COVID-19 Vaccination
COVID-19 Self Test
Digital Health
Track COVID-19 Hotspot
Locate Health Screening
Facility• Managing Dependents (whodo not have access to asmartphone eg: children)

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INITIATIVES IN CARBON
NEUTRALITY AND GREENGROWTH

CHAPTER 8 ADVANCING GREEN GROWTH FOR SUSTAINABILITY AND RESILIENCECONTENT01

SETTING GOALS IN NEW NORMAL ERA

02

IT POLICY PROGRESS IN THE COVID-19 PANDEMIC

03

DIGITAL TRANSFORMATION PROGRESS IN THE COVID-19 PANDEMIC

04

CHALLENGES IN DIGITAL TRANSFORMATION ROADMAP05

IT INITIATIVES FOR HIGH-PRIORITY SOCIAL ISSUES

06

INITIATIVES IN CARBON NEUTRALITY AND GREEN GROWTHNew Normal – Rediscover Our Purpose
Inside and Outside views
OUTSIDE FACTOR

INSIDE FACTORTERIMA KASIHTHANK YOUAll information incorporated within this slide is created forMalaysian Administrative Management and Planning Unit (MAMPU),
Prime Minister’s Department, Malaysia.
All information is the property of MAMPU and any unauthorized reproduction is prohibited