CUSTOMER SUCCESS STORY

Improving Patient Care with
Instant Visibility into HealthClaims DataHighlights
Using Data to Drive Quality
The US healthcare industry is under a lot of pressure to be more data-driven.
In recent years, the federal government has implemented new regulations
that require more than just digitizing patient and billing information. Medical
facilities and clinicians are now required to track specific metrics, makeinformation available to special groups, and show they are operating more
efciently while simultaneously improving patient outcomes.

Information is Business
For Availity, a prominent health tech services provider, delivering insights isbusiness. Processing millions of clinical records each day, this organization
synthesizes and shares hospital data, patient records, and billing andinsurance information in real time between health plans and their provider
networks nationwide. Availity’s client services team analyzes this data andprovides customers with critical insights. Customers rely on this information
to efectively address operational issues and drive efciencies within theirown medical practices.
But as the company grew and consumed more data, the team had difculty
delivering the fast, accurate insights their customers relied on. Theydepended on the BI team to create reports and dashboards for them inCognos. And the growing influx of data left the BI team spending hours eachweek building and maintaining cubes to improve performance. This lag intime to insight was holding the client services team back from providing thelevel of service they wanted to deliver.

20 Users
Client Services, Sales, Marketing

1 TB Data
Patient Records, Hospital,
Billing, & Insurance Info

3 Sources
Oracle Database SQL Server,Web Transactions

2,700 Hospitals
Availity’s data insights help medical
providers across the United States
improve quality of care.

Governed Data Discovery at Scale
Demand for Better Visibility
The head of data management and analytics at Availity recognized theorganization needed a BI solution that could handle the increasing volumesof data they were bringing on every day. He needed a BI solution that could
quickly aggregate large volumes of detailed data coming in from Oracle,
SQL Server, and web transactions. It was important that as the organization
grew, their BI solution would scale with them and require minimal efort
without compromising performance.
Furthermore, he wanted to provide the client services team with self-service
analytics so they could easily analyze data, and quickly deliver the insights
their customers relied on.

“ThoughtSpot allows us
to aggregate on the fly
and not pigeonhole users
into pre-determined drillpaths.”- JEFF CURRIER,SENIOR MANAGER,DATA MANAGEMENT & ANALYTCSTaking a Holistic Approach
Availity chose ThoughtSpot to streamline their data pipeline. Now withRelational Search technology, the BI team is automating their data pipeline,
helping them keep up with growing demands. They are using ThoughtSpot
to blend all of their customers’ data so that internal teams can easily reportacross data from a single location. Because ThoughtSpot makes it easy tomanage security, the BI team can quickly provide internal teams with accessto the data they need, when they need it.
With ThoughtSpot’s easy to use interface, now anyone can build their own
reports in minutes. With access to all of their customers’ data in a singleplace, the client services team now has a complete view of the customers
they support. They can go beyond static reports, ask the next question,and even search across other customers’ information to discover industry
wide trends. They are delivering key insights, such as identifying the mostcommon medical billing errors that cost the most, and providing customers
with comprehensive feedback when delivering these analyses.

www.thoughtspot.com(800) 508-7008