Digital Strategies in Brunei

Presented by Ammar RosliE-Government National Centre

2© 2023 E-Government National Centre – Limited

3© 2023 E-Government National Centre – Limited

Milestones

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322 Services
E.g. Renewing driving license, company registration, etc.

National portal for all
government online services

92 Systems
Including Brunei Darussalam National Single Window, OneBiz,
Land Transport System

225,774 Users
Registered users

Business, Citizen & Visitors
A gateway to information and services within government for citizens, businesses
and visitors in Brunei Darussalam

Centralised PortalOn government online services including downloadable forms

NAM Configuration
e-Darussalam access control and authentication service to access multiple government
Online services
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Upcoming Projects

Journey to a Smart Nation

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Digital ID
Linking Identity to Life Events

Digital ID
Family & Parenting

Single credential for all transactions throughout life events
Capturing from identity cards

Property

Employment

Facial recognition

Blockchain-basedSingle Sign-On

E-KYC

Data consent

Store othercredentials

Transport

Other spin-offs
E.g. attendance, premise entering, autofill.
Education
NationalRegistration

7Healthcare© 2023 E-Government National Centre – LimitedDigital ID

12Implementing Digital ID Project (est. 6-9 months)

Integrate first applications

Linking to businesses for employees ID.
Onboarding other credentials, e.g. land titles, driving licenses, insurance

Enforcing Digital ID Usage
348

Ø All new systems must be integrated to Digital ID
Ø All existing systems shall propose short/mid term plan to integrate with
Digital ID with calculated costs.

Potentials for income generation

Logins, Credentials services, API calls (Integration), e-KYC© 2023 E-Government National Centre – Limited

Digital ID Super App
Store Credentials + Access to Services

StoreCredentials
Personal• Personal Info
• Birth Cert
• Marriage Cert

Login to services

Transport• Driving License• Vehicle License
Others• Academic Certs• Permits• Linkages to businesses

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Consent for 3rd party toaccess personal data

GOV.BN 2.0
Government One-Stop Portal

MobileDesktop

Public Portal

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Drag & Drop dev.

Aid digitalization

Form builders

Quicker roll-outof applications© 2023 E-Government National Centre – Limited

Build application
in-house

GovBN Building Blocks
GovBN Project Scope
Low-CodePlatform

Digital ID

Sign-in &Personal Data Feeds

To digitalize
applications forms

GovBN
Front-End(What public views)

hyperlink

Digital Payment
Mechanism to pay bills

11Middleware
Integrator© 2023 E-Government National Centre – Limited

Other Platform
or Systems

Portal Features

Gov Services

News / Information

Book Appointments

Notifications

List of all gov services

General Info

Engage 1-to-1 session withagencies

RemindersE.g. Night market stalls open
application, Weather, Fake
News, Eligibility of a service

E.g. Site visit with official for OP

E.g. IC Renewal,
driving license renewal,
worker's license expiry

Mailbox

Outstanding Payments

Application Status

Calendar / Events

Communication with agencies

What is owed/pendingpayments

Status of ongoing submitted
applications

Events in Brunei

E.g. requiring additional info
from applicant

12E.g. Land tax, compound fines

E.g. Operational Permit
Application© 2023 E-Government National Centre – Limited

E.g. Bandarku Ceria, Trees
Planting at Tungku, Volunteers’
Beach clean-up10:08AWANG BUDIMAN

31 °C
Occasional Showers &ThunderstormsNotifications
Foreign Worker License
Expire Dec 2023

Lesen Memandu
Expire Dec 2023

Events21

View All >>Majlis Ramah Mesra Bersama Rakyat
Taman Haji Sir Muda Omar Ali Saifuddien, BSB

JulServices

Driving &Transport

PostalServices

Find Jobs
or Recruit

Book Venues& Facilities

Outstanding Payments

Bookings/Appointments

Building Tax
Due Dec 2023

Land TransferOwnership
12 Jan 2024

HOME13

View All >>$500

SERVICESEXPLORE•••••

Smart Identification Card
Foreign Worker's License
Private Household Services License
Driving license
Vehicle license•••••••••••••

Land Transport Services
Register online for travelling abroad
Online Recruitment Form
Application for Accreditation of courses
Land related services
Water services
Application for old-age pension
PKBN Application form
Book venues for sports & leisure facilities
Application of SKN
Online Haj registration system
Complain forms for recreation parks
Postal services

PROFILE© 2023 E-Government National Centre – Limited

2.0
550 Digital Services
E.g. Renewing driving license, company registration, etc.

Government one-stop portal

340 Systems
Links to existing systems including BruHealth, OneBiz, TransportBN, SSM,
National Labour Management System

250,000 Users
Projected monthly active users

Business, Citizen & Visitors
A gateway to information and services within government for citizens, businesses
and visitors in Brunei Darussalam

One-Stop Portal
On government online services through a super app

Digital ID Integration
Single credential for all transactions to access multiple government online services

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More e-Services On The Horizon

National Business
Services Platform

Digital Payment
HubRecordsManagement

Data Analytics

Data Exchange

Dashboards

Consolidated
business platform

Multiple payment
systems integration

Internalcommunication

Reports

Facilitate data
integration

Integrated workflow

Make instant incountry payment

Managingcorrespondences

Cross-border
operation

Digitization(scanning) with
optical character
recognition (OCR)
capabilities

Accelerate businessprocesses
Scalable platform

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Predictive analysis© 2023 E-Government National Centre – Limited

Prescriptiveanalysis

Loggingtransactions
Monetize data

Potential Cooperation

Digital Trade
Facilitate seamless tradeexperience with e-documents
and interoperable processes

Competition Policy
Create a fair competitiveenvironment with consistent
guidelines for consumers

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Cross-border
E-Commerce

Digital ID andAuthentication

Online Safety andCybersecurity

Provide efficient and fairenvironment for digital goods
and services

Mutually recognisable andinteroperable digital ID andauthentication framework
within the region

Create secure environment withcomprehensive protection toparties in a digital transaction

Payments andE-Invoicing

Cross-border Data
Flows and Protection

Emerging Topics

Promote digital payments ande-invoicing by fostering
technical interoperability

Facilitate cross-border dataflows and establish frameworks
to protect data privacy© 2023 E-Government National Centre – Limited

Establish mechanisms forregulatory cooperation to keep
up with technologicalinnovations

Shared Services

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Central Services for All

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Shared Services

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Policies20© 2023 E-Government National Centre – Limited

Policies,
Guidelines &Frameworks

TECHNICAL ADVISORInternet Access& Usage
PolicyData
Protection
PolicyCENTRAL PROCUREMENT

Government
ComputerUsage Policy

IT Central
Procurement(ITCP) 3

Network
CentralProcurement

SHARED SERVICE POLICYIT Equipment
RefreshPolicyCorporate
Communications
Guidelines

Government
Digital Services
Guidelines
E-mailPolicy

Government
Social MediaGuidelines

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Personal
Data Sharing
Guidelines

ProjectManagement
Framework© 2023 E-Government National Centre – Limited

Information
Security
PolicyGovernance Structure

IT Projects

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PROJECT MANAGEMENT FRAMEWORK (PMF)
THE FIVE PROJECT PHASES

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Planning

TenderContract

Implementation

ClosurePerforming early study

Focusing on pre-tender

Focusing on post-

Doing the work &Capturing lessons& requirement
gathering& tender related
activities

tender activities after
vendor award

reporting on theprogress

learnt & assessing
project performance© 2023 E-Government National Centre – Limited

Planning

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A

ARF / EPP / BPR
Endorsement

Stage Gates

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MandatoryDocuments

24TenderB

ITT Endorsement

C

Tender Evaluation
ReportEndorsement

Activity Request Form(ARF) / Executive
Project Proposal (EPP)

Invitation to Tender(ITT)Business Process
Re-engineering(BPR) Document

Contract

Implementation

ClosureD

Design Document
Endorsement

F

Project Closure
ReportEndorsement

E

Final UAT &Product Demo
EndorsementG

PIR Report
Endorsement

Design Document

Project Closure
Report

LTN/LTK Approval
LetterUser Acceptance
Test (UAT)

Post
Implementation
Review (PIR) ReportAward Letter

Go-Live /Commissioning
CertificateVendor Acceptance
LetterFinal Acceptance
Certificate (FAC)

Contract© 2023 E-Government National Centre – Limited

PlanningA

ARF / EPP / BPR
Endorsement

TenderB

ITT Endorsement

C

Tender Evaluation
ReportEndorsement

EGNC Involvement

Activity Request
Form Planning
Invitation to Tender
Project(ARF) / Executive(ITT)ARF/EPP
review throughProject Proposal(EPP)

Contract

Implementation

D

Design Document
Endorsement

Tender Preparation
ITT review throughSAO, EGNC

LTN/LTK Approval
LetterE

Product DemoEndorsement

GContract

Remaining Tender

Project Closure
ReportEndorsement
PIR Report
Endorsement

Design DocumentProject Closure
ReportUser Acceptance
Project Implementation

Post
Project Closure
Implementation

Contract

Test (UAT)Go-Live /Commissioning
Certificate

Award Letter

Review (PIR) Report

Email mandatory documents to: governance@egc.gov.bn
Vendor Acceptance
Letter25

F

Project Steering Committee(PSC) Involvement
Final UAT &DTRC meeting

Business Process
Re-engineering(BPR) Document

ClosureFinal Acceptance
Certificate (FAC)© 2023 E-Government National Centre – Limited

Personal Data Sharing Guidelines

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Purpose, Scope and Applicability

These guidelines provide practicalguidance and Standard Operating
Procedures (SOP) on the sharing of
personal data by Government
agencies.

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The sharing of personal data by organizations will be regulated
under any existing national legislation relating to theprotection of personal data

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Internal Security
Act(Chapter 133)

Official Secrets Act(Chapter 153)

Computer Misuse Act(Chapter 194)

Protective Security
ManualData Protection
PolicySectoral laws related
to personal datamanagement© 2023 E-Government National Centre – Limited

ElectronicTransactions Act(Chapter 196)

Personal Data Sharing Agreement
Scenario 1

Scenario 2Scenario 3

Between Government agencies

Between Government agencies
and other organizations

Between Government agencies
and data processors

Data Sharing Application Form
(Schedule A)

Data Sharing Application Form
(Schedule A)

Data Sharing Application Form
(Schedule A)

Recommended

Personal Data Sharing Agreement(Schedule B)

Not Required

Required

Personal Data Sharing Agreement(Schedule B)

Required

Required

Personal Data Sharing Agreement(Schedule B)

Required* If an agreement already exists, it is suggested to request a modification to the agreement to include relevant provisions related to personal data.

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Personal Data Protection Order (PDPO)• The upcoming Personal Data Protection Order (PDPO) aims to govern thecollection, use and disclosure of personal data by private organisations, in away that recognizes:• The need of private sector organisations to collect, use and disclose such personal data;and• The right of individuals to protect their personal data.

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Personal Data Sharing Guideline• Implemented on 25 May 2023
• For Government sector use only.
• As an SOPs and acts as a reference for best practices for gov involved insharing of personal data.
• Data can be shared to private sector through an orderly process andaccording to set procedures, e.g. data sharing request forms, contractualagreements.

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Personal Data Sharing Guideline• Personal data can be shared without consent if the following purposes aremet:• Legal obligation• National security• Public health• Public order• Public safety• Public task
• Research purposes• Vital interests (to protect someone’s life)• Disclosure is in compliance with any related gov policies/manuals/guidelines.

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Personal Data Sharing Guideline

6.5 Government agencies should only share the specificpersonal data needed to achieve the purpose(s) identified.
For instance, Government agencies might need to sharesomebody’s current name and address, but not otherinformation they may have in their possession.

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Key Challenges

Security

Data
management

Digital literacy

Interoperability

Legal andregulatorychanges

Maintenance andupkeep

Sustainability34© 2023 E-Government National Centre – Limited

Terima KasihThank You35© 2023 E-Government National Centre – Limited