2024 UPS Tariff/Terms& Conditions of Service®

United States
Effective August 18, 2024

ups.com 1-800-PICK-UPS
ups.com2

Effective August 18, 2024 (unless otherwise noted)

UPS® Tariff/Terms and Conditions of Service – United States
TABLE OF CONTENTS
1. Introduction.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4

13. ZIP Code/Postal Code Information. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14

2. Definitions Used. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4

14. P.O. Boxes.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14

3.	Commodities Handled
and Restrictions on Service. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5
		3.1 Items Not Accepted for Transportation.  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5		3.2 Maximum Values.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6		3.3 Prohibited by Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
		3.4 Alcoholic Beverages. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.5 Marijuana and Hemp .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.6 Biological Materials.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.7 Firearms and Ammunition .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.7.1 Firearms .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.7.2 Ammunition .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7		3.8 Food Transport;
Assumption of Legal Responsibility .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8		3.9 Hazardous Materials Service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8
		3.10 Dry Ice. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
		3.11 Limited Quantity Packages. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
		3.12 Hazardous Waste, Mercury,and Mercury-Containing Waste .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
		3.13 Live Animals.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
		3.14 Perishable Commodities.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
		3.15 Pharmaceuticals.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 10
		3.16 Portable Electronic Devices.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 10
		3.17 Tobacco and Vaping Products.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 10
		3.18 Prohibited Item Fee. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 10

15.	UPS Customer Center and
UPS Worldwide Express Freight® Center.  .  .  .  .  .  .  .  .  .  .  .  . 14

4.	Provisions for Export and Customs Clearanceof International Shipments. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 10
		4.1 Electronic Export Information. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 11
		4.2 Certificate of Origin.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 11
		4.3 UPS Paperless® Invoice Service.. . . . . . . . . . . . . . . . . . . . . .12
		4.4 Pre-Release Notification for Import Shipments.  .  .  .  .  .  . 12
		4.5 Record-Keeping .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 12
5. UPS Import Control® Service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 12
6. Right of Inspection .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13
7. Refusal of Service; Synchronized Delivery Hold .  .  .  .  . 13
8. Packaging and Labeling. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13
9. Use of UPS-Provided Materials and Services. .  .  .  .  .  .  .  . 13
10. Use of UPS Accounts.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13
11. Use of UPS Electronic Information Systems. . . . . . . . . .14
12. Timely Upload of PLD; Missing PLD Fee.  .  .  .  .  .  .  .  .  .  .  .  .  . 14
		12.1 Use of PLD Obtained Email Addresses
and Telephone Numbers. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14

16. Third-Party Retailer .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14
17. UPS Access Point® Locations .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 15
		17.1 Ship to a UPS Access Point Location Service.  .  .  .  .  .  .  .  . 15
		17.2 Ship to a UPS Access Point Location Service –Deliver to Addressee Only. . . . . . . . . . . . . . . . . . . . . . . . . .15
		17.3 Ship to a UPS Access Point Location Service –Package Release Code. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 15
18. Pickup Services – Scheduled .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 15
19. UPS On-Call Pickup® Service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16
20.	Saturday Air Processing Fee; Saturday Export
Processing Fee; Saturday Stop Charge .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16
21. Drop Shipment .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16
22. Delivery.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 16
23. Direct Delivery Only Surcharge. . . . . . . . . . . . . . . . . . . . . . .17
24. Residential Surcharge .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17
25. Delivery Area Surcharge.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17
26. Delivery Attempts; UPS Access Point® Locations.  .  .  .  . 17
27. Hold for Pickup and Hold at Location Services. . . . . . .17
28. Shipper Release. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17
29. UPS carbon neutral .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17
30. UPS Delivery Intercept® Service.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 17
31. Delivery Change Requests. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
32. Correction of Addresses.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 18
33. Saturday Delivery. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
34. Signature Required Services. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
		34.1 Signature Required(domestic and international). .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
		34.2 Adult Signature Required(domestic and international). . . . . . . . . . . . . . . . . . . . . . .19
		34.3 Delivery Confirmation(domestic only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
35. Proof of Delivery (P.O.D.). .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
36. Tracking/Tracing and Refund Request Charge .  .  .  .  .  .  . 19
37.	Special Handling of Undeliverable Shipments;
Refused Shipments Returned .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19

ups.com

UPS Tariff/Terms and Conditions of Service – United States   3

UPS® Tariff/Terms and Conditions of Service – United States
TABLE OF CONTENTS (continued)
38. C.O.D. Service.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.1 Preparation and Listing of C.O.D. Packages .  .  .  .  .  .  .  .  . 20
		38.2 Responsibility for C.O.D.s.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.3 Consignee’s Checks in Payment of C.O.D.s. .  .  .  .  .  .  .  .  . 20
		38.4 C.O.D. Package of $10,000 or More.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.5 Acceptance of Personal Check .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.6 C.O.D. Remittance Verification.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.7 Restrictions .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.8 Charges for C.O.D. Collections. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
		38.9 Remittance of C.O.D.s. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
39. UPS Returns® Services.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
40. UPS Rates .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
		40.1 Daily Rates and Retail Rates.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
		 40.2 UPS® Simple Rate.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.3 Letter Rates .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.4 Pak Rates.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.5 UPS 10 KG Box and UPS 25 KG Box Rates. .  .  .  .  .  .  .  .  .  .  . 22
		40.6 Private Express Statutes .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.7 Rates for Large Packages;
Large Package Surcharge. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.8 Over Maximum Limits Charge .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.9 Additional Handling Charge.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
		40.10 Oversize Pallet Handling Surcharge .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
41. Demand Surcharges .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
42. Surge Fees. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
43. Fuel Surcharges.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
44. Manual Processing Charges .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
45. Third Party Billing Service.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
46. Billing Options for Domestic Shipments.  .  .  .  .  .  .  .  .  .  .  .  . 23
47. Billing Options for International Shipments.  .  .  .  .  .  .  .  . 24
48. Bill My Account .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
49. Disbursement Fee .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
50. Currency Conversion Rate.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
51. Missing/Invalid Account Number or Refusal Fee.  .  .  .  . 24
52. Shipping Charge Corrections; Audit Fee. .  .  .  .  .  .  .  .  .  .  .  .  . 24
53. Payment of Charges .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
		53.1 Invoice Adjustment.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25
		 53.1a Invoice Adjustments (General) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25
		 53.1b Invoice Adjustments (Unauthorized Charges).  .  . 25
		 53.1c Invoice Adjustments (Procedures For Requesting). . 25
		53.2 Alternative Payment Plans.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 26
		53.3 Late Payment Fee. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 27
		53.4 Lien on Shipments. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 27

54. UPS Service Guarantee .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 27
		54.1 Conditions .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 28
		54.2 Exclusions. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 28
55.	Claims and Legal Actions:Individual Binding Arbitration of Claims. .  .  .  .  .  .  .  .  .  .  .  . 29
		55.1 Making Claims for Loss or Damage to Property.  .  .  .  . 30
		55.2 Acknowledgment of Claims for Lossor Damage to Property .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 31
		55.3 Time Limit for Notice and Filing of Claims
for Loss or Damage to Property.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 31
		55.4 Investigation of Claims for Lossor Damage to Property .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 31
		55.5 Salvage. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 32
		55.6 Disposition of Claims for Lossor Damage to Property .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 32
56. Declared Value; Liability. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 32
		56.1 Maximum Declared Values. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 32
		56.2 Liability Limits. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 33
		56.3 Exclusions from Liability.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 34
57. Data Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
58.	Incorporation of Documents; Waiver;
Future Changes .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 35

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Effective August 18, 2024 (unless otherwise noted)

UPS® Tariff/Terms and Conditions of Service – United States
1. Introduction

The following contains the generalterms and conditions of contract underwhich United Parcel Service, Inc. (“UPS”),
the Ohio corporation (certificate number
MC-115495) is engaged in the transportationof Package shipments itself and jointly
through inter­change with its affiliates via
the services described below.
The UPS Tariff/Terms and Conditions ofService (“Terms”) are effective on the dateset forth above and are subject to change
without prior notice. The Terms are
published electronically on the UPS
website (ups.com). The most current
and controlling version of the Terms is
pub­lished at ups.com/termsofservice.
In tendering a Shipment for service, theShipper agrees that the version of theTerms and the appli­cable UPS Rate andService Guide (“Service Guide”) in effectat the time of shipping will apply to the
Shipment and its transportation (however,the binding arbitration requirement in
Section 55 applies to all disputes within
its scope, even as to shipments tendered
before the effective date of these Terms).
The Terms apply to the following services:1– UPS Air Services– UPS Hundredweight Service® Air Services– UPS 3 Day Select®
– UPS Hundredweight Service® UPS 3
Day Select®
– UPS® Ground– UPS® Ground with Freight Pricing– UPS Hundredweight Service® Ground– UPS Returns® Services“UPS Air Services” includes:– UPS Next Day Air® Early– UPS Next Day Air®
– UPS Next Day Air Saver®
– UPS 2nd Day Air A.M.®
– UPS 2nd Day Air®
“UPS Hundredweight Air Services” includes:– UPS Hundredweight Service® UPS Next
Day Air®
The Third Party Billing Service fee described in
Section 45 applies to all UPS services worldwide,
regardless of origin or destination. In addition,
UPS Hundredweight services and UPS Ground with
Freight Pricing are offered only as a contract service.

1*Refer to ups.com/holidays for service limitations
during the holiday season.
Note: Visit ups.com for guarantee details, service
availability, delivery time commitments or torequest a pickup.

– UPS Hundredweight Service® UPS Next
Day Air Saver®
– UPS Hundredweight Service® UPS 2nd
Day Air A.M®.
– UPS Hundredweight Service® UPS 2nd
Day Air®
The Terms apply to the following international services:– UPS Worldwide Express Plus®
– UPS Worldwide Express NA1®
– UPS Worldwide Express®
– UPS Worldwide Express Freight® Midday– UPS Worldwide Express Freight®
– UPS Worldwide Saver®
– UPS Worldwide Expedited®
– UPS 3 Day Select® from Canada– UPS® Standard services“UPS Worldwide Express Freight Service”
includes:– UPS Worldwide Express Freight Midday– UPS Worldwide Express Freight

2. Definitions Used

– “Alaska and Hawaii Rates” refer to theeffective UPS Rates for Shipments originating in Alaska and Hawaii publishedin the effective Service Guide for Alaska
and Hawaii, or Retail Rates establishedby UPS for the service selected by the
Shipper that apply to the Shipper and the
Package, and are in effect at the time ofshipping, plus any additional charges orrates for non­standard service, additionalor non­standard usage, and any otheradditional charges referenced within
the Terms or the Service Guide, or those
applicable additional rates set out in any
customized contracts.
– “Business day” means Monday
through Friday except the following
holidays: New Year’s Day, Memorial
Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas Day(December 25), and New Year’s Eve.*– “Charges” means all applicable transportation and other charges including,but not limited to, all applicable acces­­sorial charges, brokerage service fees,
surcharges, additional handling charges
and late payment fees. Any such Charges,
including but not limited to any surcharges, are not intended solely to cover
the cost of pro­­viding service and may
result in profit to UPS.
– “Claimant” means any person assertingor against whom UPS asserts any claimin any forum for legal or equitablerelief – including, but not limited to,
any claim for damages, refunds, credits,
injunctive relief, and declaratory relief –arising out of or related to the provisionof services by UPS.
– “C.O.D.” means Collect on Delivery.
– “Freight Collect” refers to a billing option
in which the Consignee (Receiver) isbilled for Charges.
– “Commercial” refers to any address thatis not Residential.
– “Daily Rates” and “Retail Rates” referto the effective UPS Rates for Shipments
originating in the 48 contiguous UnitedStates established by UPS for the service
selected by the Shipper that apply to the
Shipper and the Package, and are in effectat the time of shipping, plus any additional charges or rates for nonstandard
service, or additional or nonstandard
usage, and any other additional charges
referenced within the Terms or theService Guide, or those applicable
additional rates set out in any customized contracts. Effective December 28,
2015, “Daily Rates” is deemed to mean
“Standard List Rates.”– “Delivery” shall be deemed to include,
but not be limited to any of the follow­
ing: (1) delivery to the Consignee or
the Consignee’s actual or apparent
agent or representative, or pursuant toConsignee’s instructions, (2) delivery to
the address or location specified in the
UPS Shipping System or, to any personpresent at such address, (3) delivery to
an alternate address or location, including to a UPS Access Point® location, (4)delivery in accordance with trade custom
or usage, (5) delivery pursuant to UPS’s
driver release procedures, (6) delivery
pur­suant to UPS’s Shipper Release procedures, or (7) delivery otherwise permitted under the Terms.
– “Drop Shipment” means any Shipment
tendered pursuant to a written agreement or prior arrangement between UPS
and a specific Shipper that permits the
Shipper to tender quantities of individual
Packages directly to UPS at a UPS preapproved designated location.
– “Letter Rates” refers to the UPS Rates
applicable to single package Shipments
using UPS Express® Envelope or UPS®
Letter packaging containing correspondence, urgent documents, or elec­t ronicups.com

UPS Tariff/Terms and Conditions of Service – United States   5

UPS® Tariff/Terms and Conditions of Service – United States
media, with an actual weight of eight(8) ounces or less. (“UPS Express®
Envelope” and “UPS Letter” may bereferred to interchangeably.)– “Package” means any container and its
contents, and includes a UPS Express®
Envelope, as well as any article that may
be handled without packaging if the handling thereof can be accomplished in areasonably safe and practicable manner.
– “Perishable Commodity” refers to a
perishable commodity or a commodity
requiring protection from heat orcold, including, but not limited to, live
animals, foods, dry ice, flowers, biological materials.
– “Receiver” or “Consignee” refers to
the party to whom the Shipment isbeing sent.
– “Residential” refers to an address thatis a home, including, but not limited to,a business operating out of a home. If
an address can be construed as either
Residential or Commercial, then it will
be considered Residential.
– “ Shipment” means one or more Packages,
or one or more pallets in a UPS Worldwide
Express Freight® Service, shipped undera single Source Document or UPS Automated Shipping System entry to one
Receiver.
– “ Shipper” refers to the party holding the
UPS account used to process and tendera Shipment to UPS or, if no account wasused for the Shipment, then the party
that contracted with UPS for the Shipment. The term Shipper does not include,for example, a party to whom a Shipment
was Third Party or Freight Collect billed,
the party who drops off a UPS Returns®
Services package, or a party that uses
another party’s account for a Shipment.
– “Third Party” means any party thatis not the Shipper or Receiver/Consignee.
– “Third-Party Retailers” means locations of The UPS Store® centers, UPS
Authorized Shipping Outlet locations,and UPS Alliance Locations (locatedwithin Staples® retail locations). UPS may
designate certain Third-Party Retailers as
UPS Access Point® locations, as that termis defined below, but all terms and conditions applicable to Third-Party Retailers
set forth herein shall continue to apply,
regardless of such designation.

– A “UPS Access Point®” location is anindependently owned and operated business or a location (including a UPS Access
Point® locker) designated as a UPS Access
Point location by UPS where a Consignee
or other recipient may, where available,
receive a Package Delivery. Where available, Packages processed for shipment
prior to tender using a UPS Shipping
System may be tendered to a UPS Access
Point® location. Hours of operation andavailability of staffing vary by location.
– “UPS® Automated Shipping System,”“Source Document” and “PLD Upload.”
Source Document means a shipping
docu­ment provided by UPS for the pur­pose of tendering a Shipment to UPS fortrans­­por­t ation. UPS Automated Shipping
System means WorldShip® technology,
UPS CampusShip® tech­nology, ups.com
shipping (also referred to as online
shipping), UPS marketplace ship­ping,
UPS® Developer Kit, iShip® technology,
UPS Host Access, UPS MobileTM shipping
apps, or an approved UPS Ready® solu­
tion that meets UPS requirements atthe time of Shipment. PLD Uploadmeans the trans­mission to UPS of Pack­age mani­fest information, includ­ing
without limita­t ion, by Host Manifest
Upload and Electronic Manifest Tool.
The term “UPS Automated Shipping
System,” “Source Document” and “PLD
Upload,” individ­ually or col­lec­t ively,
are some­t imes referred to by the term
“UPS Shipping System.”– “UPS Customer Center” means a UPS
facility where Shippers may tender
Packages to UPS for transportation,
and a Consignee or other recipient may
receive a Package Delivery.
– “UPS Rates” refers collectively to Daily
Rates (which are inclusive of Standard
List Rates), Retail Rates, Alaska and
Hawaii Rates, Letter Rates, Pak Rates, and
UPS 10 KG Box and UPS 25 KG Box Rates.
– “UPS Returns® Services” refers collectively to UPS Authorized Return®, Print
Return Label, Electronic Return Label,and Print and Mail Return Label, 1 UPS
Pickup Attempt, 3 UPS Pickup Attempts,
UPS Returns® on the Web, and UPS
Returns® Exchange.
– “UPS Smart Label®” tag as defined here
and described in the UPS Guide to Labelingincludes but is not limited to the MAXICODE, postal code bar code, current UPS

Routing Code, appropriate UPS service
level icon, and UPS 1Z tracking number
bar code.
– “UPS Worldwide Express Freight®
Center” means a UPS facility where
Shippers may tender UPS Worldwide
Express Freight® Service pallets to UPS
for transportation, and a Consignee orother recipient may receive pallets.

3. Commodities Handled
and Restrictions on Service

UPS holds itself out to transport generalcom­modities, as usually defined, subject
to the following restrictions.
The Shipper agrees to indemnify, defend,
and hold harmless UPS and its affiliatedcompanies, their officers, directors,
employees, agents from all claims, demands,
expenses, liabilities, causes of action,
enforcement procedures, and suits of any
kind or nature brought arising from orrelating to a Shipment in violation of applicable law or regulation, or of these Terms.
3.1 Items Not Accepted for Transportation
No service shall be rendered in the transportation of any of the prohibited articles
listed in the applicable Service Guide or
the Terms.
UPS does not accept for transportation,and Shippers are prohibited from shipping:– A rticles of unusual value, which shall bedeemed to include, but are not limited to:• A ny Package with an actual value ofmore than $50,000, except that theactual value of Packages declaredin accordance with the Enhanced
Maximum Declared Value provisionsof Section 56.1 (“Maximum Declared
Values”) cannot exceed $70,000;• A ny pallet with an actual value of morethan $100,000;• Coins, cash, currency, bonds, postage
stamps, money orders, and negotiable
instruments (such as drafts, bills of
exchange, or promissory notes, but
excluding checks);• A ny article that contains more than
50 percent by weight of gold or platinum, or any combination thereof inraw form including, but not limited to,bullion, bars, or scraps of these metals.
– Hazardous waste, defined as a solid
waste that meets any of the criteria of thehazardous waste as described in 40 C.F.R.
§ 261.3;

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UPS® Tariff/Terms and Conditions of Service – United States– Human remains, fetal remains, humanbody parts, human embryos, or components thereof;– Common fireworks;– Replica or inert explosives or weaponsthat bear an appearance to actual explosives or weapons (except as a contractual
service);– Packages containing marijuana, as
defined in 21 U.S.C. § 802(16), including
marijuana intended for medicinal use;–Packages with duplicate or previously
used shipping labels, Packages with alabel that has been altered or created
without UPS’s express authorization orprocessed or tendered in any manner thatmay prevent or hinder UPS from assessing
or collecting full and accurate Charges,
Packages that have been processed or
tendered without authorization of the
Shipper or account holder to which
Packages are billed, Packages that havebeen processed or tendered in violationof Section 9 (“Use of UPS-Provided
Materials and Services”) or Section 10(“Use of UPS Accounts”), or Packages forwhich false information is submitted
as part of the claims process. Items
shipped in such Packages are consideredprohibited articles;– Packages with an actual weight of morethan 150 pounds, or Packages that whenmeasured to determine the billable
weight exceed 108 inches in length, or
exceed a total of 165 inches in length plus
girth [(2 x width) + (2 x height)] combined. If found in the UPS system, they
are subject to one or more of the following additional charges: Over Maximum
Weight, Over Maximum Length, or Over
Maximum Size. Such charges apply in
addition to all other applicable Charges
including, but not limited to, a Large
Package Surcharge. UPS reserves the rightin its sole and unlimited discretion to
return such Packages to the Shipper at
Shipper’s expense;– Without prior approval by UPS, UPS
Worldwide Express Freight® Service pallets
that exceed maximum size or weight
restrictions (which vary by origin anddestination) as set forth at ups.com/wwefmaxdimweight. Such pallets are subject toan Oversize Pallet Handling Surcharge;– Shipments tendered (including preprocessed drop offs) to a Third-Party
Retailer or UPS Access Point® location
containing any hazardous materials

requiring shipping papers, ammunition, or Firearm Products, (with the
exception that pre-processed Firearm
Products that otherwise comply withthese Terms may be dropped off at The
UPS Store locations). These prohibitions
also apply to shipments delivered to a
Third-Party Retailer or UPS Access Point
location, except for ammunition that satisfies all requirements for the shipmentof ammunition set forth in Section 3.7.2(“Ammunition”), including qualifying
for the exception for Limited Quantity
packages;– UPS Returns® Services Shipments containing hazardous materials (except for
Limited Quantity Ground Packages, as
set forth below), or firearms, or Signature
Required services; and– A ny other items prohibited by the Service
Guide, or on the ups.com website.
Shippers are prohibited from shippingand UPS will not accept for transportation
Shipments containing articles that UPS is
not authorized to accept or that UPS statesin the Terms that it will not accept without
prior approval, including when such
Shipments are tendered for transportation
at UPS Customer Centers, UPS Worldwide
Express Freight® Centers, UPS Access Point®
locations, or any Third-Party Retailer.
UPS reserves the right, but is not required,to return to the Shipper any Shipment
containing a prohibited article. Such return
will be made solely at the Shipper’s risk andexpense. UPS also reserves the right in its
sole and unlimited discretion to dispose of aprohibited article found in the UPS system.
UPS in its sole and unlimited discretion may
subject each Package containing a prohibited article to an additional fee, set forth in
the UPS Rates. In addition, UPS reserves theright in its sole and unlimited discretion tosuspend or terminate, in whole or in part,
services to a Shipper, a Shipper’s contract,contractual discounts or incentives where
the Shipper is found to have engaged in
conduct prohibited by this Section or thatis otherwise prohibited by the Terms, UPS
policy (including without limitation UPS
policies described on ups.com), or applicable law or regulation.
3.2 Maximum Values
UPS does not accept for service Packages
with values as set forth below:– A ny Package with an actual value of morethan $50,000, or $70,000 for Packages
declared in accordance with the Enhanced
Maximum Declared Value provisions ofSection 56.1 (“Maximum Declared Values”);– Packages with a value of $1,000 or moreshipped via a Third-Party Retailer or
UPS Access Point® location (including a
UPS Access Point® locker) if such Packages
were processed for shipment using a UPS
Shipping System prior to drop off at theThird-Party Retailer or UPS Access Point®
location or billed using Bill My Account;– Packages processed for shipment prior
to tender using a UPS Shipping Systemand tendered to a UPS driver or UPS
Customer Center with a value of morethan $1,000, unless a UPS high-value
shipment summary is obtained by the
Shipper or person tendering the Package
and signed by the driver or UPS Customer
Center representative upon tender of
the Package;– Packages shipped to a UPS Access Point®
location (excluding Packages shipped to
The UPS Store® locations and Packages
redirected to a UPS Access Point location
by UPS, the Consignee, or the Shipper)
with a value of $10,000 or more;– Domestic Packages with a value of morethan $1,000 returned via Print Return
Label, Print and Mail Return Label,Electronic Return Label, or 1 UPS Pickup
Attempt Return Services;– International Shipments with a value ofmore than $1,000 per Package or pallet
returned via UPS Print Return Label,
UPS Print and Mail Return Label,Electronic Return Label, 1 UPS Pickup
Attempt, or 3 UPS Pickup Attempts
Return Services (including via UPS
Returns® on the Web) unless a UPS highvalue shipment summary is obtainedby the Shipper or person tendering the
Shipment and signed by the driver or
UPS Customer Center representative
upon tender of the Shipment;– International UPS Import Control®
Shipments with a value of more than
$1,000 per Package or pallet unless a
UPS high-value shipment summary is
obtained by the Shipper or person tendering the Shipment and signed by thedriver or UPS Customer Center representative upon tender of the Shipment;– Packages with a value of more than $500
shipped via a UPS Drop Box;– Prepaid Letters with a value of morethan $100;– Packages with a value of more than $999
when Shipper Release is selected;– Packages with a C.O.D. amount in excess
of $500 shipped via a UPS Drop Box;
– UPS Worldwide Express Freight® Service
Shipments having a value of more than$100,000 per pallet.

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UPS Tariff/Terms and Conditions of Service – United States   7

UPS® Tariff/Terms and Conditions of Service – United States
3.3 Prohibited by Law
No service shall be rendered by UPS in
the transportation of any Shipment thatis prohibited by applicable law or regulation of any federal, state, provincial, or
local government in the origin or destination country. It is the responsibility of
the Shipper to ensure that a Shipment
tendered to UPS, and any UPS Shipping
System entry that the Shipper prepares forthat Shipment, does not violate any federal,state, provincial, or local laws or regulations applicable to the Shipment.
3.4 Alcoholic Beverages
Packages containing alcoholic beverages(wine, beer, or spirits) are accepted fortransportation only as a contractual
service and only from Shippers who arelicensed and authorized under applicablelaws and regulations to ship alcoholic
beverages. To receive service for Packages
containing alcoholic beverages, the Shipper
must enter into an approved UPS agreement for the transportation of wine, beer,or spirits, as applicable. For all Packages
containing alcoholic beverages, theShipper must use Adult Signature Required
service requesting an adult signature foreach Package containing alcoholic beverages, and must affix a special UPS alcoholic
beverages label to each Package. For all
U.S. inbound import Shipments containing alcoholic beverages, the Receiver mustbe licensed and authorized to receive thealcoholic beverages. It is the responsibilityof the Shipper to ensure that a Package tendered to UPS does not violate any federal,state, or local laws or regulations applicable to the Package.
UPS reserves the right to dispose of any
alcoholic beverages tendered for shipment which Shippers are prohibited fromshipping, which UPS is not authorized toaccept, which UPS states that it will not
accept, or which UPS has a right to refuse.
UPS reserves the right to discontinue
service to any Shipper for, among otherreasons, tendering a Package containing
alcoholic beverages that does not comply
with all applicable laws and regulations or
the Terms.
3.5 Marijuana and Hemp
Shipment of Marijuana, as defined in 21
U.S.C. § 802(16), is prohibited under any
circumstances. Packages containing raw
hemp are accepted for transportation
only as a contractual service. To receive

service for Packages containing hemp, theShipper must enter into an approved UPS
agreement for the transportation of hemp.
Products made from Hemp (including
cannabidiol) are accepted for shipment only
as permitted by state and federal laws andregulations, including compliance with
the Food, Drug & Cosmetic Act, 21 U.S.C.
§ 321, et seq. Shippers are prohibited fromshipping Hemp products except as allowed
under all applicable laws and regulations,and it is the responsibility of the Shipper toensure compliance with all such laws andregulations.
UPS reserves the right to dispose of any
shipment containing Marijuana, Hemp,
or Hemp products tendered for shipment
which Shippers are prohibited fromshipping, which UPS is not authorized toaccept, which UPS states that it will not
accept, or which UPS has a right to refuse.
UPS reserves the right to discontinue
service to any Shipper for, among otherreasons, tendering a Package containing
Marijuana, Hemp, or Hemp products that
do not comply with all applicable laws andregulations or the Terms. See ups.com/hemp
for additional information.
3.6 Biological Materials
UPS accepts Packages containing “Biological
Substance, Category B” as defined in 49
C.F.R. § 173.134, which are prepared inaccordance with all aspects of 49 C.F.R.
§ 173.199.
Transportation of other biological materials
is limited, must be prearranged, and will
only be provided under the following
conditions: the Shipper has received priorwritten authorization from UPS for the
specific Package tendered; and the Shipper
requests service in accordance with theconditions set forth in the written authorization from UPS for the Package tendered.
Any Package containing biological materials
shall be considered a Perishable Commodity.
3.7 Firearms and Ammunition
UPS accepts Packages containing firearms
or ammunition only pursuant to thefollowing limitations.
3.7.1 Firearms
Packages containing firearms (as definedby Title 18, Chapter 44, and Title 26,
Chapter 53 of the United States Code)and firearm parts that do not constitutefirearms as defined by federal law(together, “Firearm Products”) are accepted
for transportation only as a contractual

service and only from government
agencies and Shippers who are licensed
importers, licensed manufacturers, licensed
dealers, or licensed collectors (as definedin Title 18, Chapter 44 of the United States
Code). To transport Packages containing
Firearm Products, the Shipper must enter
into an approved UPS agreement for thetransportation of Firearm Products.
The Shipper shall comply with and shallensure that each Shipment containing
Firearm Products complies with all federal,state, and local laws and regulations
applicable to the Shipper, recipient, andPackage, including, without limitation, age
restrictions.
– The Shipper must use Adult Signature
Required and Direct Delivery Only
services for each Package containing afirearm (including handguns) and affix
a label requesting an adult signature
upon delivery.
– The labeling and outer box markings on
all Firearm Products shipments must
not identify the contents as containing
Firearm Products.
– Additional terms and restrictions on
the shipment of Firearm Products arecontained in the UPS agreement for the
shipment of Firearm Products and at
ups.com/firearms, which is incorporated
here by reference.
3.7.2 Ammunition
UPS accepts ammunition for transportation where such ammunition constitutes“cartridges, small arms,” as defined in 49
C.F.R. § 173.59. The Shipper shall comply
with and shall ensure that each Shipment
containing ammunition complies with allfederal, state, and local laws and regulations applicable to the Shipper, recipient,and Package, including, without limitation,
age restrictions.
– A mmunition will be transported only
when packaged and labeled in compliance with 49 C.F.R. § 172 (Hazardous
Materials), and must be shipped in accordance with the UPS Guide for Shipping
Ground and Air Hazardous Materials.
Ammunition may not be shipped in thesame package as a firearm.
– To meet the exception for Limited
Quantity, ammunition can be shipped
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UPS® Tariff/Terms and Conditions of Service – United States
Intra-Oahu and Intra-Alaska. All otherallowable ammunition Shipments are
accepted only on a contractual basis,and must be prepared under the rules
for a fully regulated hazardous material.
See further details in Section 3.11(“Limited Quantity Packages”).
– A mmunition is not accepted for shipment internationally.
Additional terms and restrictions on
shipment of ammunition are contained at
ups.com/us/en/support/shipping-support/
shipping-special-care-regulated-items/
hazardous-materials-guide/how-to-shipammunition.page, which is incorporated
here by reference.
3.8 Food Transport; Assumptionof Legal Responsibility
Shipments containing “food,” as definedin section 201(f) of the Federal Food,
Drug, and Cosmetic Act, will be accepted
for transportation only according to thefollowing terms. Shipper assumes all
responsibility with respect to establishingand maintaining all records required under
21 C.F.R. Part 1 Subpart J §§ 1.326-1.363.
In so doing, Shipper assumes the legal
responsibility under 21 C.F.R. § 1.363 forestablishing and maintaining records thatwould otherwise be required to be maintained by UPS. Shipper agrees its records
will comply with 21 C.F.R. § 1.352 andshall identify the immediate recipient of
the transported food; the origin and destination points of shipment; the date the
Shipment is received and the date released;
the number of Packages shipped; a description of the freight describing the type offood received and released; and the routeof movement. Shipper agrees expressly
to make all records required by 21 C.F.R.
§ 1.352 available to FDA as required by
21 C.F.R. § 1.361. Shipper commits, andrecognizes that it has the responsibility,
to ensure that all such records are maintained consistent with the record retention
requirements provided in 21 C.F.R. § 1.360
and the record availability requirements
provided in 21 C.F.R. § 1.363. Shipper
agrees that within 45 days of the date ofshipment, Shipper will obtain or requestfrom UPS any information needed from
UPS to satisfy Shipper’s respons­ibility toestablish and maintain records. Shipper
recognizes that the foregoing obligations
with respect to establishing and maintaining records cannot be terminated. Shipper

expressly agrees to immediately assume
responsibility to establish and maintainrecords as provided in this paragraph,regardless of any FDA-designated compliance date for any provision of 21 C.F.R. Part
1 Subpart J.
3.9 Hazardous Materials Service
Hazardous Materials, defined as thosematerials regulated under Title 49 of theCode of Federal Regulations (49 C.F.R.)(excluding Limited Quantity GroundPackages, as referenced below), andDangerous Goods, defined as those materials regulated by the International Civil
Aviation Organization (ICAO) and published in the International Air Transport
Association (IATA) Dangerous Goods
Regulations (collectively referred to as“Hazardous Materials,” or “Dangerous
Goods,” or “International Dangerous
Goods”), are accepted for transportation
only as a contractual service and in accordance with the UPS Guide for Shipping
Ground and Air Hazardous Materials, orthe UPS Guide for Shipping International
Dangerous Goods. To receive Hazardous
Materials or Dangerous Goods service,
the Shipper must sign and agree to theprovisions set forth in an approved UPS
agreement or agreements relating
specifically to the transportation ofHazardous Materials, Dangerous Goods,
or International Dangerous Goods(“Hazardous Materials Agreement(s)”).
Contact UPS for specific information,
including a list of “Common Items That
May Be Classified as Hazardous Materials.”
An additional charge will be assessed foreach Hazardous Materials Shipment. If
the Shipper fails to select a service level,
provide the Dangerous Goods Class, or
identify that a Shipment is not fully regulated, the Shipment will be charged at
the highest level of service, as Accessible
Dangerous Goods, as fully regulated, or
any combination of the above based on
the Shipper’s failure to provide sufficient
information to UPS. UPS may also assess
an additional surcharge for Packages
or pallets containing certain types ofHazardous Material. Applicable surcharges
are described in the Service Guide and at
the ups.com website.
It is the Shipper’s responsibility to determine if a Shipment contains a Hazardous
Material and to properly classify, label,mark, and package it in accordance withapplicable governmental regulations.
When required, the Shipper is responsible
for ensuring that all of its employees
involved in the preparation of Hazardous
Materials for transport are properly trained,
tested, and certified in accordance with 49
C.F.R. Part 172.700 through 172.704, or with
IATA (Section 1.5) and for ensuring that a
program exists for the retraining, testing,and certification as required by these rules.
All packaging used by the Shipper for thetransportation of Hazardous Materials,
when required by regulation, must passUN performance testing in accordancewith 49 C.F.R. Part 178.602 through178.609 or IATA (Section 6.0).
The Shipper must use a software system,
such as the most current version ofWorldShip® software that is acceptable to
UPS for the preparation of documents forshipping Hazardous Materials, or an alternative method determined by UPS in its
sole and unlimited discretion to performthe same functions. UPS will provide
Shippers, upon request, a list of vendors
who provide acceptable software systems.
UPS reserves the right to refuse to accept,
to return, or to dispose of, in compliancewith applicable laws and regulations, any
Hazardous Material that it determines not
to have been prepared in accordance with
the UPS Guide for Shipping Ground and Air
Hazardous Materials, the UPS Guide for
Shipping Inter­national Dangerous Goods,
and all applicable governmental laws
and regulations. The Shipper agrees toreimburse UPS for any costs or expenses
incurred as a result of any improperly
packed or prepared Hazardous Materials
which Shipper tenders to UPS. In addition,
the Shipper agrees to reimburse UPS for
any costs or expenses incurred by UPS
if Hazardous Materials tendered by the
Shipper are refused by the Shipper upon
return or cannot otherwise be delivered
for any reason including, but not limited
to, wrong delivery address or refusal of
Receiver to accept Delivery.
UPS reserves the right, in its sole andunlimited discretion and without priornotice to the Shipper, to dispose of any
international Shipment containing
Dangerous Goods refused by the Receiveror which for any other reason cannot bedelivered. Shipper shall be responsible forall disposal fees.

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UPS Tariff/Terms and Conditions of Service – United States   9

UPS® Tariff/Terms and Conditions of Service – United States
The Shipper agrees to indemnify, defend,
and hold harmless UPS, its parent corpora­tion, and affiliated companies, their officers,
directors, employees, agents, and theirsuccessors and assigns, from all claims,
demands, expenses (including reasonable
attorney’s and consultants’ fees), liabilities,causes of action, enforcement procedures,and suits of any kind or nature brought
by a governmental agency or any otherperson or entity arising from or relating
to the transportation of a Hazardous
Materials Shipment, from the Shipper’s
breach of the Hazardous Materials
Agreement(s) or the Terms, or from the
Shipper’s non-compliance with governmental laws or regulations applicable tothe transportation of Hazardous Materials
whether such action is brought by agovernmental agency or other personor entity. Under no circumstances shall
UPS be liable for special, incidental, or
consequential damages arising from thetransportation of a Hazardous Materials
Shipment.
Pursuant to 49 C.F.R. Part 173.30, in theevent the Shipper loads any UPS vehicle,
the Shipper agrees to segregate Hazardous
Materials in accordance with 49 C.F.R. Part
177.848 and properly secure Hazardous
Materials in accordance with 49 C.F.R.
Part 177.834.
UPS does not accept Hazardous Materials
in any amounts that require placarding
under 49 C.F.R. Part 172, Subpart F. The
Shipper agrees not to tender Hazardous
Materials to UPS in any amount for a single
vehicle that would require placarding inaccordance with 49 C.F.R. Part 172, Subpart F.
UPS reserves the right to discontinue
or terminate service immediately withrespect to the transportation of Hazardous
Materials if the Shipper fails to comply
with any provisions of the Terms, or any
applicable government regulations (including Limited Quantity Shipments that are
tendered without the proper shipping
documentation). If a Shipper tenders anundeclared Hazardous Materials Shipment to UPS, UPS shall not be liable for
the Shipment in the event of loss, damage,delay, or misdelivery, nor shall UPS beliable for any special, incidental, or consequential damages.
If the Shipper ships Hazardous Materials
from more than one location, and the
Shipper fails to comply with any provisionsof the Terms, the Hazardous Materials

Agreement(s), or any governmental regulations, UPS may, in its sole and unlimited
discretion, terminate all of the Shipper’s
shipment locations or limit such termination to those locations where the failure
to comply occurred.
Shippers are prohibited from shippingand UPS will not accept for transportation Shipments containing any Hazardous
Materials requiring shipping papers(defined as those materials regulated
under Title 49 of the Code of Federal
Regulations) or Dangerous Goods requiring Shipper’s Declaration for Dangerous
Goods documents, when such Shipments
are presented for shipment at UPS
Customer Centers, Third-Party Retailers,or UPS Access Point® locations. Hazardous
Materials requiring shipping papers
cannot be picked up via UPS On-Call
Pickup® service, or retrieved via any UPS
Returns® Service, except as a contractual
service. UPS Ground with Freight Pricing
service is not available for Hazardous
Materials Shipments (unless the Package
qualifies as a Limited Quantity Package as
set forth in Section 3.11 (“Limited Quantity
Packages”)).
Additional terms applicable to the shipment of Hazardous Materials are set forthin the UPS Guide for Shipping Ground andAir Hazardous Materials, and the UPS Guide
for Shipping International Dangerous
Goods, the terms of which are each incorporated here by this reference and available at ups.com/hazmat.
3.10 Dry Ice
Packages containing dry ice (carbon
dioxide, solid) as a refrigerant, but no otherHazardous Materials, are accepted fortransportation within the United States
via UPS Ground and UPS Air Services(provided such Packages are prepared inaccordance with all applicable governmental regulations) without a Hazardous
Materials Agreement. Packages containing Hazardous Materials that use dry ice(carbon dioxide, solid) as a refrigerant are
accepted for transportation within the
United States via UPS Ground and UPS Air
Services only as a contractual service. Any
Package containing dry ice will be considered a Perishable Commodity. Packages
containing dry ice may be tendered forshipment at The UPS Store® locations,where such services are available. A
contract is required for all international
Shipments of dry ice.

3.11 Limited Quantity Packages
Limited Quantity Packages are accepted
for transportation without Hazardous
Materials shipping papers and without
a contract, only within the 48 contiguous United States via UPS Ground, UPS
Ground with Freight Pricing service, and
UPS Hundredweight Service® Ground,and via UPS Standard to Canada and UPS
Ground Intra-Alaska and Intra-Oahu
services, when properly classified, packaged and marked, provided the Shipper
has reviewed the required checklist andservice restrictions with a UPS representative. Limited Quantity Packages
shipped via UPS Air Services and UPS
3 Day Select® service within the UnitedStates and Puerto Rico are accepted fortransportation on a contractual basis only.
Limited Quantity Packages containing
ammunition are not accepted for shipment
internationally.
3.12 Hazardous Waste, Mercury,and Mercury-Containing Waste
Packages containing hazardous waste,
defined as a solid waste that meets anyof the criteria of hazardous waste as
described in 40 C.F.R. § 261.3, are notaccepted for transportation.
UPS’s acceptance for transportation of any
elemental mercury, mercury-containing
material, or used mercury-containing
device (including, but not limited to,
medical devices, spent fluorescent lamps,
thermostats, or thermometers) is limited,must be prearranged, and will only beprovided pursuant to prior written authorization from UPS upon satisfaction ofcertain requirements including appropriate packaging and financial assurances.
3.13 Live Animals
UPS provides service on a limited basis
for some types of live animal Shipments.
(The term “animal” as used here refers
to anything living, except plants.) Liveanimals may be shipped only pursuant to
the restrictions and conditions set forthon the ups.com website regarding Shipping
Live Animals. A live animal Shipment will
be considered a Perishable Commodity.
Access ups.com/hazmat or contact UPS for
information regarding shipping live
animals.
3.14 Perishable Commodities
UPS does not provide a protective service
for the transportation of Perishable
Commodities. Such commodities will
be accepted for transportation solely atups.com 1-800-PICK-UPS
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10

UPS® Tariff/Terms and Conditions of Service – United States
the Shipper’s risk for any damage arisingfrom the perishable nature of the item.
Shippers shall not file claims for, and UPS
shall not be liable to Shippers or any third
parties for, any damage arising from thetransportation of Perishable Commodities
arising from exposure to heat or cold or the
perishable nature of the item, regardless ofwhether the Shipment is delivered pursuant to an applicable UPS Service Guarantee
or is delayed in transit. UPS reserves theright to dispose of any Shipment in the
UPS system containing a Perishable
Commodity that UPS deems in its sole andunlimited discretion to be of no value,unsafe or unsanitary.

product; the term includes, without limitation, e-cigarettes, e-hookah, e-cigars, vapepens, advanced refillable personal vaporizers, and electronic pipes.

3.17 Tobacco and Vaping Products
Shipments containing Tobacco Products(“Tobacco Product Shipments”), areaccepted for transportation only from
Shippers who are licensed and authorized
to ship Tobacco Products pursuant toapplicable laws and regulations. UPS does
not provide service to any person or entity
listed in the Bureau of Alcohol, Tobacco,
Firearms and Explosives PACT Act – NonCompliant List.

UPS prohibits the shipment of Cigarettes
or Little Cigars (as those terms are definedat ups.com/tobacco) to consumers. UPS
also prohibits the shipment of all Vaping
Products (as the term is defined at
ups.com/tobacco) throughout its U.S.
domestic network, including import andexport, regardless of nicotine content anddestination state. To make other Tobacco
Product Shipments, the Shipper must sign,
agree to, and comply with the provisions
set forth in an approved UPS agreement for
the transportation of Tobacco Products.
Shippers and receivers must comply withall applicable federal, state, provincial, or
local laws or regulations, and all Tobacco
Product Shipments must conform to theterms, conditions, restrictions, and prohibitions set forth at ups.com/tobacco at thetime of shipping. It is the responsibility of
the Shipper to ensure that a Shipment tendered to UPS, including a Tobacco Product
Shipment, does not violate any federal,state, provincial, or local laws or regulations
applicable to the Shipment. For all Tobacco
Product Shipments, the Shipper must use
Adult Signature Required service requestingan adult signature at the time of delivery.
UPS reserves the right to refuse to accept,
transport, or deliver any Tobacco Product
Shipment that UPS, in its sole and unlimited
discretion, determines does not comply
with UPS requirements for the shipment
or any applicable law or regulation, and to
discontinue any or all service to any Shipper
for, among other reasons, tendering such a
Shipment. UPS reserves the right to disposeof any Tobacco Product Shipment that
Shippers are prohibited from shipping, that
UPS is not authorized to accept, that UPS
states that it will not accept, or that UPS has
a right to refuse.

For purposes of the UPS Tariff/Terms andConditions of Service, the term “Tobacco
Products” is defined at ups.com/tobacco.
Shippers should consult ups.com/tobacco
for the current definition of Tobacco
Products, as the defini­t ion may change
periodically. At present, and without
limiting the complete definition posted
at ups.com/tobacco, the term “Tobacco
Products” includes any product made orderived from tobacco that is intended
for human consumption, including any
component, part, or accessory of a tobacco

3.18 Prohibited Item Fee
Packages that contain any of the prohibited
articles listed in the applicable Service
Guide or the Terms are subject to additionalcharges, including but not limited to a
Prohibited Item fee. Packages that contain
restricted articles not in compliance withall UPS policies and procedures and applicable laws and regulations are also subject
to additional charges, including but notlimited to a Prohibited Item fee, if foundin the UPS system. Such charges apply in
addition to all other applicable Charges

3.15 Pharmaceuticals
The Shipper shall comply with and shallensure that each Shipment containing
pharmaceutical products complies withall applicable federal, state, provincial, andlocal laws and regulations governing thedispensing, shipment or tender of shipment of pharmaceutical products.
3.16 Portable Electronic Devices
UPS transports Shipments containing radio
frequency identification devices (RFID),
ultrawideband devices (UWB), and otherportable electronic devices (PED) only
when such devices are in an inactivatedstate or otherwise in compliance withapplicable laws and regulations, including
14 C.F.R. § 91.21, 14 C.F.R. § 121.306, or 47
C.F.R. § 15.521(a).

and in addition to any other rights torecovery UPS may have under the Terms orapplicable law or regulation. UPS reserves
the right in its sole and unlimited discretion to dispose of such Packages, submit
such Packages to governmental authorities,
or return such Packages to the Shipper
solely at the Shipper’s risk and expense.
The Shipper shall remain responsible for
all Charges whether or not such Packages
are delivered. The Shipper agrees toreimburse UPS for any costs or expenses
incurred as a result of Shipper tendering
any such Packages to UPS, including but notlimited to all disposal fees.

4. Provisions for Export and Customs
Clearance of International Shipments

The Shipper (or the party tendering aninternational Shipment to UPS for service,referred to for purposes of this Section
4 as “Shipper”) is responsible for compliance with all applicable U.S. export
control requirements, and must provide
UPS with all documentation and information required by the laws and regulationsof the origin and destination countries
for export and import of Shipments (i.e.,
for export and customs clearance). The
Shipper is responsible for determining
export and import licensing or permitting
requirements for a Shipment, obtaining
any required licenses and permits, andensuring that the Consignee is authorized
by the laws and regulations of the origin
and destination countries to receive the
Shipment. The Shipper must regularly
review its import and export transactions and immediately notify UPS of any
incorrect or incomplete information
provided, including information filed
with, or otherwise transmitted (whether
in writing or electronically) to, a U.S. orother governmental agency. By tendering an international Shipment for service
and providing UPS with documentation(including any Source Documents), theShipper certifies that the docu­men­t ation
includes all required licenses and permits,that the statements in that documentation and any other information that the
Shipper provides to UPS relating to exportation and importation are complete, true,correct, and in compliance with the laws
and regulations of the origin and destination countries, and that the Consignee isauthorized by the laws and regulationsof the origin and destination countries
to receive the Shipment. Further­more,
the Shipper understands that civil andcriminal penalties including seizure andforfeiture, may be imposed for failing toups.com

UPS Tariff/Terms and Conditions of Service – United States   11UPS® Tariff/Terms and Conditions of Service – United States
provide UPS with all required documentation, licenses, permits, statements, andinformation, for making inaccurate, false,or fraudulent statements, or for violating
U.S. or other country laws and regulations
regulating exports or imports (see, e.g., 13
U.S.C. § 305; 18 U.S.C. §§ 545, 554 and 1001;
19 U.S.C. §§ 1595a and 1592; 22 U.S.C. §401; and Subchapter C of 15 C.F.R. (i.e., The
Export Administration Regulations)).
Shipper further authorizes UPS to share
information generally considered confidential under 19 CFR 111.24 or any
applicable laws, rules, or regulations ofcountries other than the United Statesthat govern the confidentiality of customs
brokerage data, including but not limited
to information concerning points ofcontact, addresses and telephone numbers,
revenue, and customs entry data, withcorporations owned by or under common
ownership with UPS, with corporations
owned and operated by United Parcel
Service, Inc., Delaware, or with UPS’s
authorized service providers incidental
to their provision of services.
When an international Shipment is tendered to UPS, UPS is thereby appointed
as the agent for performance of customs
clearance in the destination country to
the extent allowed by law. The Shipper
shall provide all Powers of Attorney andother authorizations required by applicable law for UPS to serve as the Shipper’s
agent to perform customs clearance in thedestination country. UPS is specified as
the nominal Consignee for the purpose ofdesignating a customs broker to perform
customs clearance. Local authorities may
require documentation confirming that
UPS has been designated as the nominal
Consignee.
Fines, penalties, liquidated damages,
storage charges, or other expenses incurred
as a result of an action by U.S. Customs
and Border Protection (or any other U.S.
or other country’s government agency regulating imports or exports), or as a resultof the failure of the Shipper or Consignee
to provide complete, true, and correct documentation, statements, or information
required by the laws or regulations of
the origin and destination countries(including the failure to obtain a required
license or permit) will be charged to the
Shipper or Consignee along with any
applicable duties, fees, or taxes, and any
applicable late payment fees assessed by
UPS. Unless a written agreement between
UPS and the Shipper specifies otherwise,
UPS reserves the right in its sole andunlimited discretion to charge the Shipper
or Consignee for any such fines, penalties,
liquidated damages, storage charges,
expenses, duties, fees, taxes, or late payment
fees. Regardless of any such written agreement specifying otherwise, in the eventof non-payment by the Con­signee, theShipper is liable for all Charges.
The Shipper agrees to indemnify, defend,
and hold harmless UPS, its parent corporation, and affiliated companies, theirofficers, directors, employees, agents, andtheir successors and assigns, from any andall claims, demands, expenses, or liabilities including, but not limited to, fines,
penalties, liquidated damages, storage
charges, duties, fees, taxes, late payment
fees, or other money due, arising from thetransportation, importation, exportation,or customs clearance of Shipments onbehalf of the Shipper, or arising from the
Shipper’s noncompliance with the laws or
regulations of the origin and destination
countries, or UPS requirements applicableto the Shipment.
UPS provides routine customs clearance
through UPS Supply Chain Solutions®
brokerage offices designated by UPS for
handling customs clearance of Shipments
at no additional charge, except for UPS®
Standard to and from Canada Shipments,
for which a brokerage service charge
applies. Other UPS Supply Chain Solutions®
customs brokerage offices charge fees forthe clearance of Packages and freight. For
UPS Standard to Mexico, UPS Supply Chain
Solutions® customs clearance is required.
Failure to do so will result in Packages
auto­matically returned to Shipper.
Additional charges may apply for complex
customs clearance procedures, which
include, but are not limited to, thefollowing:– Clearance procedures involving a government agency other than U.S. Customs
and Border Protection;– Customs Bonds;– Drawbacks;– Formal entries involving more than
three tariff lines;– Live Entries;– Country of Origin Marking; or– Temporary Import Bonds (T.I.B.).
UPS is under no obligation, unless thecustomer requests in writing and UPS
agrees in writing, to undertake any preor post-importation action including, but
not limited to, obtaining binding rulings,

advising of liquidations, filing protests,
or filing petitions for relief.
UPS may prepay duties, fees, or taxes onbehalf of the payer. For importation into
the United States, a fee will be assessed andbilled to the importer. A fee may also apply
for shipments to other countries.
For any claims arising from import, export
or customs clearance activities, the liability of UPS (including UPS Supply Chain
Solutions) shall be limited to the lesser of(i) $50 per entry, filing, or transaction; or(ii) the amount of fees paid to UPS for suchentry, filing, or transaction.
4.1 Electronic Export Information
If Electronic Export Information (EEI)
is required to be filed through theAutomated Export System (AES) under
the Foreign Trade Regulations of the U.S.
Bureau of the Census (“Census”) (i.e., Part30, 15 C.F.R.), and the Shipper has not
filed the EEI and provided an Internal
Transaction Number (ITN) to UPS toconfirm that an EEI transaction was submitted to Census by the Shipper accepted
and is on file in the AES, UPS will electronically file the required EEI on behalf of the
Shipper, provided that all information
required to file the EEI is supplied by the
Shipper in the UPS Shipping System orother export documentation and UPS has
received proper authorization or a Powerof Attorney from the Shipper to complete
and file the EEI. A processing fee will beassessed and billed to the Shipper. The
Shipper is solely responsible for determining whether EEI is required to be filed
through the AES for its shipment and for
ensuring that the EEI is accurately andtimely filed, whether by the Shipper or by
UPS acting as the filing agent on behalf of
the Shipper.
4.2 Certificate of Origin
UPS may, based solely on information that
the Shipper furnishes, prepare a Certificateof Origin for goods manufactured and originating within the United States on behalfof the Shipper when one is required but
not included with the export documents
provided by the Shipper. When authorizing UPS to prepare a Certificate of Origin,
the Shipper certifies that the information
it provides to UPS is complete, true andcorrect, and that the completed Certificateof Origin complies with the laws andregulations of each country where aclaim will be made that the goods are
manufactured and originate in the UnitedStates. A processing fee will be assessedand billed to the Shipper.

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UPS® Tariff/Terms and Conditions of Service – United States
4.3 UPS Paperless® Invoice Service
By using UPS Paperless Invoice service (viaa UPS Automated Shipping System or any
other method, including, but not limited
to, an API platform or a third-party system)or any other means on a UPS AutomatedShipping System to electronically generatea paperless invoice, the Shipper authorizes UPS (or any UPS affiliate) to use theinformation the Shipper submits electronically to facilitate the delivery, export
and/or import of the Shipment, including
the Shipper’s letterhead and electronic
signature and the data, documents, andinformation that the Shipper provides
to generate true, correct, and paperlessinvoices that reflect, in all material respects,
the Shipper’s actual commercial invoice andthe Shipper’s sale transactions of merchandise to its buyers (i.e., the “Sold To” Parties)
and that are necessary to expedite in accordance with law the export and customs
clearance of international Shipments.
The Shipper agrees to indemnify and holdharmless UPS, its parent corporation,
and affiliated companies, their officers,
directors, employees, and agents from any
and all claims asserted and liability or
losses suffered by reason of any incorrect,
incomplete, or false statement containedin the data, invoices, certificates of origin
or international trade documents provided
by Shipper. The Shipper shall provide to
UPS in advance all required information
including, but not limited to, the true andaccurate price at which the merchandise
was sold to the “Sold To” Party, any required
additions to customs value (e.g., dutiablecommissions, royalty/license fees, assists,packing costs, and proceeds of subsequentsales), the currency of the sale, country oforigin, terms of sale, the quantities, ultimate
Consignee, and a complete commercial
description of the merchandise. By using
the service, Shipper represents and certifies
that the data, documents, and information
the Shipper provides is true, complete, andaccurate and that the paperless invoice the
Shipper prepares is, in all material respects,
an electronic copy of the actual commercial
invoice provided to the buyer. The Shipper
shall have an affirmative, non-delegable
duty to disclose to UPS any and all requiredcommercial invoice information, in accordance with 19 C.F.R. Part 141, Subpart F(Invoices) for shipments entering the UnitedStates and any other laws or regulations
governing valuation and invoicing requirements of other countries of destinationor origin, and to ensure its accuracy andcompleteness. In some instances, applicablelaws and regulations may require the use oforiginal invoices, certificates of origin
or other international trade documents.
The Shipper acknowledges that Shipper
has an affirmative and non-delegable duty
to determine whether a Shipment requires
an original invoice, certificate of origin, orother international trade document, andthat Shipper will attach such an original
document to the Shipment when requiredby law. The Shipper shall maintain andproduce to UPS, if requested, a copy of theoriginal commercial invoice (between thebuyer and the seller) and provide timely
upload of PLD to use UPS Paperless
Invoice service. An additional charge,
set forth in the UPS Rates applicable to
the Shipment in effect at the time of therequest will be assessed to the Shipper
when the commercial invoice is notprovided using UPS Paperless® Invoiceservices prior to the processing of thecommercial invoice by UPS.
The Shipper further acknowledges
that a Shipment tendered to UPS (orany UPS affiliate) using this service isalso subject to the terms and conditions set forth in Section 4 (“Provisions
for Export and Customs Clearance ofInternational Shipments”), and theeffective UPS Technology Agreement,
which is available at ups.com.
4.4 Pre-Release Notification
for Import Shipments
A Shipper or Consignee may request thatUPS notify the Consignee prior to submission of a U.S. import Shipment to U.S.
Customs and Border Protection so that theimporter may validate the classification,
valuation, or other import information.
An additional fee applies for this service
and will be billed to the importer or to
the Shipper when the Shipper is selected
as the payer of the duties and taxes for
the Shipment.
4.5 Record-Keeping
The Shipper agrees and consents that UPS
may preserve a record of the carriage for
an international Shipment using meansother than producing a copy of the air
waybill. The Shipper has a duty to and issolely liable for maintaining all records as
required under the export and customs
or other laws or regulations of the origin
and destination countries, unless otherwise agreed to in writing. UPS assumes noresponsibility to act as a record-keeper orrecord-keeping agent for the Shipper.

5. UPS Import Control® Service

UPS Import Control® service allows a
Shipper to process an import Shipment,
including commercial invoice. Whereavailable, a Shipper may use UPS Import
Control® service to create a Print ImportLabel, Electronic Import Label, or Print
and Mail Import Label to provide to thesender or party tendering the Shipment
to UPS, or a Shipper may request 1 UPS
Pickup Attempt or 3 UPS Pickup Attempts
to request that UPS make pickup attempts
to retrieve import Shipments from asender’s address. 3 UPS Pickup Attempts
is not available for UPS Worldwide
Express Freight® Service Shipments. UPS
Import Control® service is available onlyin countries where UPS pickup services
are available. An additional charge will
be assessed for each unique UPS Import
Control label.
Shipments containing certain items areprohibited from being shipped and are notaccepted by UPS for UPS Import Control®
service including, but not limited to,Hazardous Materials Shipments shipping
papers, Firearm Products, or Shipmentswith Signature Required services. C.O.D.
service is not available for UPS Import
Control® Shipments.
The maximum actual or declared value
for each UPS Import Control® Shipmentis $50,000 per Package and $100,000 per
pallet, provided that, for any UPS Import
Control® Package or pallet with an actualor declared value in excess of $1,000, theShipper must ensure that a UPS high-value
shipment summary is generated and signedby the UPS driver or UPS Customer Center
representative upon tender of the Ship­
ment to UPS. If no high-value shipment
summary is obtained and signed, themaximum actual or declared value of eachsuch Package or pallet is limited to $1,000.
Notwithstanding anything herein to
the contrary, for all UPS Import Control®
Shipments tendered to UPS for export
from the U.S., that transit the U.S., or that
contain U.S.-origin goods, the senderor tendering party is the exporter for
purposes of the Export Administration
Regulations (“EAR”), and it shall be responsible for determining licensing authority(license, license exception, or NLR) andobtaining the appropriate license or otherauthorization as provided in Section 4(“Provisions for Export and Customs
Clearance of International Shipments”).
In no event shall a party arranging for
UPS Import Control® service provideups.com

UPS Tariff/Terms and Conditions of Service – United States   13UPS® Tariff/Terms and Conditions of Service – United Statesa writing assuming responsibility for
determining licensing requirements andobtaining license authority for any UPS
Import Control Shipment to the tendering
party. UPS does not agree to serve as theexporter for purposes of the EAR.

6. Right of Inspection

UPS reserves the right in its sole andunlimited discretion to open and inspect
any Shipment tendered to it for transportation, but is not required to do so.

7. Refusal of Service; Synchronized
Delivery HoldUPS reserves the right to refuse to provide
service, among other reasons, for any
Shipment which by reason of the dangerous or other character of its contents may,in the sole judgment of UPS, soil, taint orotherwise damage other Shipments or
UPS’s equipment, or which is improperly
or insecurely packed or wrapped, as determined by UPS in its sole judgment.
Before accepting any Shipment, UPS
reserves the right to require sufficientverification, as determined by UPS in
its sole and unlimited discretion, of
the Shipper’s name and address, or
any other information necessary to
accept the Shipment for service. UPS
reserves the right to refuse to provide
service for any Shipment or to or fromany location, or to provide alternative
service arrangements, or to intercept,
hold or return any Shipment when,among other reasons, UPS, in its sole andunlimited discretion, determines that it isunsafe or economically or opera­t ionallyimpracticable to provide service, that its
services are being used in violation offederal, state, or local laws or regulations,or for fraudulent purposes, or when theaccount of the person or entity responsible
for payment is not in good standing.
In addition, UPS reserves the right in its
sole and unlimited discretion to delay the
Delivery of any UPS Ground and other
Package not covered by the UPS Service
Guarantee for one additional day beyond
the scheduled Delivery date. Regardless ofsuch delay, the effective UPS Rates for theservice selected by the Shipper shall apply.

8. Packaging and Labeling

It is the responsibility of the Shipper toensure that proper packaging is used andthat contents are adequately and securely
packed in a container, wrapped, andcushioned for transportation. Packaging,including the container, must be new orin near new condition. Shipments must
be so packed or wrapped as to meet UPS’s
published standards related thereto set
forth in the Service Guide, or on theups.com website, and as to pass tests set
forth in the International Safe Transit
Association (“ISTA”) Procedure 3A,
Procedure for Testing Packaged Products,
published by ISTA. Acceptance of tenderby UPS is not an indication that a Package
is packed in accordance with UPS’s
published standards. In addition, any
tested product must be free from damage
and the packaging must afford reasonable
protection as determined by UPS in its sole
judgment.
Shippers must also securely affix toeach Package a completed legible Source
Document or label generated througha UPS® Automated Shipping System
containing, among other things, the
UPS tracking number, shipper nameand address and consignee name andaddress. Previous labels or barcodes must
be removed or concealed. Shippers areprohibited from duplicating or reusinglabels or altering or creating labels without
UPS̓s express authorization in a waythat may prevent UPS from assessing
or collecting accurate and full Charges.
Shipments containing goods of high value
or high risk, including without limitation
jewelry, pharmaceuticals, computers,
hand-held electronic devices, mobile
telephones, and electronic components ofthese, must not have labels, customized
shipping labels (including as createdin a UPS Automated Shipping System),markings, logos, or other written notice ofcontents contained within the Package.
The use of UPS-provided packaging is nota guarantee that an item is sufficiently
packaged for transportation. UPS does notprovide special handling for Shipmentswith “Fragile,” orientation markings (e.g.,“UP” arrows or “This End Up” markings),
or any other similar such markings.
When shipping media of any typecontaining sensitive personal information(such as personal financial or healthinformation), it is recommended that
the Shipper retain a copy of the data andsecure the data on the media throughencryption or other technological means.
UPS is not liable or responsible for lossof, damage to, or irretrievability of datastored on media of any type, or for loss of
information, including without limitation
personal, health or financial information.

For the shipment of electronic media, orfor breakable items, see the packaging
guidelines located at the ups.com website.
The guidelines advise against the use of
UPS Express® Envelopes, UPS Express® Pak,
or UPS Express® Pad Paks to ship sensitive
personal information or breakable items.
Luggage, cases or other containers thathave value and could be damaged in transit
must be packaged and cushioned in a separate container.
UPS Worldwide Express Freight® Service
Shipments must be palletized, stackable,
able to be lifted by forklift, and shrinkwrapped or banded to a skid. Shipper mustensure that pallets and packaging comply
with all applicable laws and regulationsof the origin and destination country.
UPS reserves the right to affix labelsor other markings on Packages for any
purpose whatsoever, including but notlimited to UPS operational purposes.

9. Use of UPS-Provided Materials
and Services

UPS-provided materials including, but
not limited to, packaging materials andsupplies, envelopes, labels, label printers,
shipping documents, publications andproducts are provided solely for the useof UPS Shippers to obtain UPS serviceson their behalf and to interact with UPS.
Any other use of such UPS-provided materials is strictly prohibited.
UPS Express® Envelopes, UPS Express® Pak,UPS Express® Boxes, UPS Express® Tubes,
UPS 10 KG Box and UPS 25 KG Box packaging may not be used for UPS® Ground,
UPS® Standard, UPS 3 Day Select®, or UPS
Worldwide Expedited® Shipments.
Under no circumstances may a Shipper sell
any UPS-provided materials, products, orservices to any third party without priorwritten authorization from UPS.
A weekly charge applies for use of UPSprovided thermal label printers.

10. Use of UPS Accounts

UPS account holders are prohibited frompermitting the use of their UPS accounts
by any third party to process or tender a
Shipment to UPS without prior written
approval from UPS. UPS account holders
are also prohibited from using their UPS
accounts to process or tender a Shipment
to UPS on behalf of any third party
without prior written approval from UPS.

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UPS® Tariff/Terms and Conditions of Service – United States
11. Use of UPS Electronic Information
Systems

Use of UPS electronic information systems
to which Shippers are granted access by
UPS and which are accessed by means ofhardware, software, or internet interfaces,
including UPS Shipping Systems, aresubject to and will be governed by theterms in effect at the time of shipping forthe relevant system, including without
limitation, the UPS Technology Agreement,
the iShip® Master Enterprise Service
Agreement, the ConnectShip® End User
License Agreement, or that agreement
licensing use of a UPS Ready® solution.

12. Timely Upload of PLD; Missing
PLD Fee

The Shipper must provide Timely Uploadof Package Level Detail (“PLD”) to UPS.
If timely upload of PLD is not provided,
certain UPS services are unavailable,
including but not limited to Direct
Delivery Only, Ship to a UPS Access Point®
location, UPS Delivery Intercept® service,and UPS Proactive Response® service.
Timely Upload of PLD as used in theseTerms refers to the electronic transmission of all applicable PLD information to
UPS at or before the time that Shipments
are tendered to UPS. PLD includes, but
is not limited to, Consignee’s full name,complete delivery address, and Shipment
dimensions and weight. If Shipper does not
upload all applicable PLD information to
UPS, UPS reserves the right in its sole andunlimited discretion to determine missing
PLD to be used for invoice purposes, up to
and including maximum size and weight
for the applicable service, and to dispose of(including salvage) or return to the sender
any Shipment without Timely Upload ofPLD. In addition, a processing fee will becharged for missing PLD if Shipper does not
upload all applicable PLD information to
UPS prior to Package Delivery or Delivery
attempt.
12.1 Use of PLD Obtained Email Addresses
and Telephone Numbers
By including the email address or telephone
number of the Consignee or associatedaddressee in PLD for a Shipment (“PLDContact(s)”), the Shipper acknowledges
and agrees that UPS may use such PLD
Contact(s) and may send notifications to
the Shipment's associated PLD Contact(s)related to the delivery of such Shipment andactions the PLD Contact(s) may take withrespect to the Shipment. The PLD Contact(s)may be invited to enroll in UPS My Choice®
to take these actions. The Shipper warrantsthat (i) informed and specific consent, incompliance with all applicable laws, rules,
and regulations (including, where applicable, of the jurisdiction of Consignee's
domicile), has been secured from the individual associated with each PLD Contact
to receive notifications from UPS related tothe delivery of such Shipments and actions
the PLD Contact(s) may take with respect
to the Shipment and for use by UPS of the
PLD Contact(s) as provided above, and that(ii) the PLD Contact(s) is accurate and iscontrolled by the Consignee or associatedaddressee for the Shipment with which it isassociated. Shipper will store such consents
and, upon request by UPS, make available
such consents to UPS.
The Shipper shall defend, indemnify andhold harmless UPS, its parent corporation,
and affiliated companies, their officers,
directors, employees, agents, and their successors and assigns, from and against any
and all liability, losses, damages, costs andexpenses (including reasonable legal fees)of any nature whatsoever incurred or suffered in connection with damages arisingout of or resulting from any breach of thewarranties in the previous paragraph.
The Shipper agrees that UPS and its representatives may contact the Shipper at any
telephone number UPS has on file for the
Shipper, including through the use of autodialed and/or prerecorded calls and text
messages.

13. ZIP Code/Postal Code Information

The Receiver’s ZIP Code is a required partof the address for domestic Shipments.
When available, ZIP+4 should be used.
The Receiver’s postal code, telephone
number, and contact name are requiredparts of the address for international
Shipments.

14. P.O. Boxes

UPS does not provide Delivery to a P.O.
Box. The Shipper must make every effort
to obtain a street address. If the Shipper
should use a P.O. Box address, the recipient’s telephone number must be included.
A Package addressed to a P.O. Box may
experience delays, is not covered by any
UPS Service Guarantee, and is subject toan Address Correction charge. Army Post
Office (APO) and Fleet Post Office (FPO)
addresses are not accepted.

15. UPS Customer Center and UPS
Worldwide Express Freight® Center

Before accepting a Shipment tendered fortransportation or releasing any Shipment
at a UPS Customer Center or a UPS
Worldwide Express Freight® Center to a
Consignee or other recipient, UPS reserves
the right to require sufficient verification, as determined by UPS in its sole andunlimited discretion, of the Shipper’s orrecipient’s name, address, authorization
to ship or receive the Shipment, or any
other information UPS deems necessary to
accept or release the Shipment in its soleand unlimited discretion. Persons tendering or picking up Shipments on behalfof a business may be required to provide
identification issued by the business anda government-issued identification. A
Residential Consignee will be required toprovide a government-issued identification. UPS reserves the right to require
payment to be made at Customer Centers
and UPS Worldwide Express Freight®
Centers by payment card only.

16. Third-Party Retailer

The UPS Store® locations are independently
owned and operated by licensed franchisees of The UPS Store, Inc., a subsidiaryof United Parcel Service, Inc., and are notagents of UPS. Other Third-Party Retailers
are independently owned and operated
businesses and are not agents of UPS. UPS
assumes no liability other than to the ThirdParty Retailer as the Shipper of the Package,for lost, damaged or delayed Packages
sent by the Third-Party Retailer. Any suchliability to the Third-Party Retailer issubject to the limitations set forth in theTerms. All inquiries regarding Packages
shipped by any Third-Party Retailer must
be directed to the Third-Party Retailer thatshipped the Package. UPS will deal solely
with the Third-Party Retailer in all mattersconcerning Packages shipped by any ThirdParty Retailer including, but not limited
to: tracking/tracing requests; claims andguarantees; C.O.D. preparation and remittance; return of undeliverable Packages;
proper packaging and labeling; and billing.
Even if UPS responds directly to customers of the Third-Party Retailer regarding
tracking requests, UPS will not be liable tothose customers. The Third-Party Retailer
is solely responsible for the issuance of any
refunds and claims to those who shipped
Packages by the Third-Party Retailer.
For any Package shipped by the Third-Party
Retailer with a declared value in excess

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UPS Tariff/Terms and Conditions of Service – United States   15UPS® Tariff/Terms and Conditions of Service – United Statesof $1,000, the Third-Party Retailer must
provide a copy of the high-value control log
to UPS at the time of tender of the Package.
The Third-Party Retailer shall not ship
any articles which UPS does not accept fortransportation. The Third-Party Retailer
shall indemnify and hold harm­less UPS
in any action against UPS arising from theloss, damage, or delay of a Package shippedby the Third-Party Retailer.

17. UPS Access Point® Locations

Packages that may be received for Delivery
or tendered for shipment (meaning, Packages that have been processed for shipment
prior to tender using a UPS Shipping Systemonly) at a UPS Access Point® location are
subject to restrictions, including, without
limitation, in regard to weight and size
and actual and declared value, as set forthin the applicable Service Guide and on theups.com website. Subject to modificationby the Shipper, UPS Access Point® locations
will hold Packages for up to seven (7)calendar days. Refer to tracking detail for
Package-specific information, including
but not limited to, the last available pickup
date. Shipments not picked up withinseven (7) calendar days (or other time
selected by the Shipper) will be considered
undeliverable, and may be returned to
the Shipper. See further details in Section
37 (“Special Handling of Undeliverable
Shipments; Refused Shipments Returned”).
Before accepting a Shipment tendered fortransportation or releasing any Shipment
at a UPS Access Point® location to a
Consignee or other recipient, a Shipper,
Consignee, or other recipient may berequired to produce sufficient verification of the Shipper’s or recipient’s name,address, authorization to ship or receive
the Shipment, and any other information
UPS deems necessary to accept or release
the Shipment in its sole and unlimited
discretion, including, without limitation, provision of government-issued
identification.
17.1 Ship to a UPS Access Point
Location Service
Subject to an additional charge andwhere available, Shippers with a valid
UPS account may ship Packages directly
to a UPS Access Point location to be picked
up by the Consignee.
Shipper will require the Consignee toselect its preferred means of notificationfrom UPS (where available, e-mail, text
message, or telephone call) and to provide

a valid e-mail and/or phone number for
notification. Shipper will transfer
Consignee’s preferred means of notification email and/or telephone number(where available) to UPS as part of the
package level detail required for correct
delivery of each package. UPS may, as aservice provider on behalf of Shipper andwhere available, provide by email, text,or phone call notifications relating to the
Shipment to the Consignee via the Consignee’s preferred means of notification.
Where Shipper provides an e-mail addressor phone number, Shipper does so pursuant to Section 12.1 (“Use of PLD Obtained
Email Addresses and Telephone Numbers”).
UPS will deliver Packages to designated
UPS Access Point locations. Delivery
attempts to the designated UPS Access
Point location constitute a delivery
attempt for the purposes of the UPS Service
Guarantee. Delivery is deemed complete
when the package is delivered to the designated UPS Access Point location.
Additional service options for Ship to a
UPS Access Point location service must be
selected when the Package is processed forshipment, where available and subject toadditional charges.
Additional terms, restrictions andrequirements are set forth in the Service
Guide for the applicable destination
country and at ups.com/media/en/
ShiptoaUPSAccessPointlocation_US_EN.pdf,
which are each incorporated herein bythis reference.
17.2 Ship to a UPS Access Point Location
Service – Deliver to Addressee Only
If the Deliver to Addressee Only option is
selected, the Package may only be picked
up by the person identified on the shipping label. Pickup by any Third Party is not
permitted. The Deliver to Addressee Only
option is subject to an additional charge.
17.3 Ship to a UPS Access Point Location
Service – Package Release CodeIf the Package Release Code option is
selected, the Shipper must enter a four- to
six-digit numeric code when processing
the Package for shipment and provide thecode to the person picking up the package.
The Shipper is solely responsible for generating, maintaining, and transmitting the
Package Release Code. The Shipper mustalso provide all other information required
to comply with UPS policies and procedures and applicable laws and regulations,
including but not limited to customs
requirements, as part of the PLD. Thereis no additional charge for the Package
Release Code option.
The Package Release Code must be presented to pick up the Package. Any person
who presents the Package Release Codemay pick up the Package. UPS cannot
provide the Package Release Code to
the Shipper, the Consignee, or any otherperson at any time. UPS shall not beliable for any loss, damage, or costs of any
kind arising out of or relating to loss ofor unauthorized access, acquisition, use,
modification, disclosure, or destruction of
the Package Release Code.

18. Pickup Services – Scheduled

UPS offers the following Scheduled Pickup
Services:– Daily Pickup: When Daily Pickup service
is selected, UPS will call on Shipper’s
location once each business day to pickup Packages. UPS may not call upon alocation on any day in which the accountindicates that there are no Packages available for pickup. UPS reserves the right inits sole and unlimited discretion to shiftaccounts at locations that ship four or
fewer times per week from Daily Pickup
to UPS Smart Pickup.®
– Daily On-Route Pickup: When Daily
On-Route Pickup service is selected,
UPS will call on Shipper’s location eachbusiness day to pick up Packages while
making deliveries in Ship­per’s area.
– Day-Specific Pickup: When Day-SpecificPickup is selected, UPS will call on
Shipper’s location each business day aspreselected by Shipper. Shipper may
select up to four business days per week
for Day-Specific Pickup.
– UPS Smart Pickup® service: When UPS
Smart Pickup® service is selected, UPS
will call on Shipper’s location any business day when the Shipper transmits PLD
using the current version of WorldShip®
software, UPS CampusShip® software,or ups.com shipping, by the deadline
designated by UPS, or if Shipper has scheduled a pickup by telephone or throughthe ups.com website, prior to the deadline designated by UPS. UPS reserves theright in its sole and unlimited discretion
to shift accounts at locations that ship

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UPS® Tariff/Terms and Conditions of Service – United Statesfour or more times per week from UPS
Smart Pickup® to Daily Pickup. UPS also
reserves the right in its sole and unlimited discretion to shift accounts that do
not process shipments using WorldShip,UPS CampusShip, or ups.com shippingfrom UPS Smart Pickup to Daily Pickup.
For Daily Pickup, Daily On-Route Pickup,
and Day-Specific Pickup, a weekly service
charge based on the account’s weekly
billing total, as reflected in the UPS billingsystem, will be assessed. The weekly
billing total may not necessarily reflect all
Packages tendered during a calendar week.
For UPS Smart Pickup® service, a weekly
service charge will be assessed.
Scheduled Pickup Services are not available for any UPS Worldwide Express
Freight® Service.

19. UPS On-Call Pickup® Service

When UPS On-Call Pickup® service isrequested by the Shipper, UPS will arrange(where reasonably practicable) a pickup
at the Shipper’s loca­t ion. An additionalcharge for UPS On-Call Pickup® service
will be assessed.
UPS On-Call Pickup® service from a
Residential address will be assessed an
additional surcharge for residential pickup.
If the Residential address is in a remote orless accessible area as designated by UPS,
an additional surcharge for extended areaor remote Residential pickup also will apply.
UPS On-Call Pickup® service must be
requested for each UPS Worldwide Express
Freight® Service Shipment pickup or dropoff (for door-to-door and non-door-to-door
services), and may not be combined witha Package pickup. No additional charge for
UPS On-Call Pickup® service applies to any
UPS Worldwide Express Freight® Service.

20. Saturday Air Processing Fee;
Saturday Export Processing Fee;
Saturday Stop Charge

UPS offers Saturday pickup of UPS Air
Services Packages and UPS Hundredweight
Service® Air Services Shipments for Delivery
in the United States and Puerto Rico wheresuch services are available and subject to aprocessing fee. UPS offers Saturday pickup
of UPS Worldwide Express Plus, UPS
Worldwide Express, and UPS Worldwide
Saver Shipments for Delivery to select destination countries where such services areavailable and subject to a processing fee.
Saturday pickup is available for domestic
UPS 3 Day Select® Service, UPS Ground,
UPS Ground with Freight Pricing, UPS
Hundredweight Service® UPS 3 Day Select,and UPS Hundredweight Service GroundShipments in select areas (these areas
are referred to here as “Saturday Ground
Service Terri­tories”). Within Saturday
Ground Service Territories, a Saturday
Stop Charge that varies depending on thetype of pickup service selected will apply
any time the Shipper requests that UPS
pick up any Packages on a Saturday, in
addition to any Saturday Air Processingfee(s), regardless of whether there are
packages to be picked up that day. Referto the Service Guide for an explanation of
applicable charges associated with pickup
service on Saturdays.
The Shipper should contact UPS for
information regarding UPS’s Saturday
pickup area. Refer to UPS’s website for
Delivery commitment information
applicable to Packages picked up on
Saturday. Saturday pickup service isprovided by the following methods:– A Shipper may request Saturday pickup
via UPS On-Call Pickup® service by contacting UPS on or in advance of each
Saturday, excluding holidays, on which
the service is needed.
– At the Shipper’s option, UPS will call at
the Shipper’s premises every Saturday,
excluding holidays, to pick up qualifying
Shipments.
– Shippers with UPS Smart Pickup service
may schedule a Saturday pickup byprocessing a qualifying Package for
pickup each Saturday, excluding holidays, on which the service is needed.
Refer to Section 18 (“Pickup Services—
Scheduled”) for additional information
regarding scheduling a pickup via UPS
Smart Pickup service.
The Saturday Air Processing fee (formerlyreferred to as a “Saturday Pickup” charge)
will be assessed for each UPS Air Services
Package or each UPS Hundredweight
Service® Air Services Shipment processedusing a UPS Shipping System, tendered to
UPS, or tendered to a Third-Party Retailer
on a Saturday, in addition to any applicable
UPS On-Call Pickup® charge and Saturday
Stop Charge.

The Saturday Export Processing Fee will
be assessed for each UPS Worldwide
Express Plus, UPS Worldwide Express, or
UPS Worldwide Saver Shipment processedusing a UPS Shipping System, tendered to
UPS, or tendered to a Third-Party Retailer
on a Saturday, in addition to any applicable
UPS On-Call Pickup® charge and Saturday
Stop Charge.
Where a Saturday pickup is requested
but there are no Packages to be pickedup, a minimum processing fee will beassessed outside Saturday Ground Service
Territories.

21. Drop Shipment

A unique Drop Shipper account number
will be assigned to approved Shippers andmust be used solely for the origin and destination locations as specified in the UPS
Drop Ship Letter of Understanding or as
required by UPS.
UPS reserves the right to refuse any Drop
Shipment request, in its sole and unlimited
discretion, including, but not limited to,
any Drop Shipment that is operationally or
economically impracticable to transport.
A request for Drop Shipment service is notreasonable unless the Shipper makes aprior arrangement with UPS, agreed toin advance by UPS, as to timing, location,and volume of the Drop Shipment.
When a Shipper, through prior arrangements with UPS, tenders Packages at UPS’s
receiving stations with a return address
requiring a movement greater than a Zone
2 movement from the point of tender, any
undelivered Packages will be returned
automatically and will be charged at therate applicable between the point of tenderand the return address. The effective UPS
Rates for the applicable shipment will apply.
UPS does not accept, and Shippers areprohibited from shipping, any Package via
a Drop Shipment that contains Hazardous
Materials, except for Limited Quantity
Packages that are tendered for UPS Groundservice in the 48 contiguous United States.

22. Delivery

UPS does not limit Delivery of a Shipment
to the person specified as the Receiverin the UPS Shipping System. Unless the
Shipper selects a Signature Required
service, UPS reserves the right, in its
sole and unlimited discretion, to make a
Delivery without obtaining a signature.

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UPS Tariff/Terms and Conditions of Service – United States   17UPS® Tariff/Terms and Conditions of Service – United States
23. Direct Delivery Only Surcharge

Where available and subject to a Direct
Delivery Only surcharge, UPS may in its
sole and unlimited discretion accept a
Shipper’s request to limit (1) reroutes of
Packages to an alternate address by theConsignee (including but not limited to
Delivery Change Requests and UPS My
Choice® requests, other than requests tohold for will call at a UPS Customer Center)and (2) delivery to a UPS Access Point®
location following a first delivery attempt
at a Residential address.
Packages containing firearms must use
Direct Delivery Only service.
Direct Delivery Only does not limit UPS
Delivery Intercept® requests or Delivery
pursuant to UPS’s driver release or Shipper
Release procedures, and does not requiresignature on Delivery or Delivery to theperson specified as the Receiver in the
UPS Shipping System. The Shipper must
provide timely upload of PLD to request
Direct Delivery Only.

24. Residential Surcharge

A Residential Surcharge will apply if either
the delivery address entered in the UPS
Shipping System or the actual delivery
address is considered Residential (regardless of a Shipper’s designation of theaddress as Commercial).

25. Delivery Area Surcharge

A Delivery Area Surcharge or Extended
Delivery Area Surcharge will apply to each
Package delivered to certain ZIP Codes
within the 48 contiguous states. A RemoteArea Surcharge will apply to each Package
delivered to, and any UPS On-Call Pickup
service from, certain ZIP Codes within
Alaska and Hawaii. Refer to the Area
Surcharge listing at ups.com/rates for thelistings of effective applicable ZIP Codesfor the Delivery Area Surcharge, Extended
Delivery Area Surcharge and RemoteArea Surcharge.
A Delivery Area Surcharge, Extended
Delivery Area Surcharge or Remote Area
Surcharge, respectively, will apply if either
the delivery (or pickup, where applicable)
address entered in the UPS Shipping
System or the actual delivery (or pickup,
where applicable) address falls within ZIP
Codes designated by UPS as subject to suchcharges. Such charges apply in addition to
all other applicable Charges, including but
not limited to the Residential Surcharge.

26. Delivery Attempts;
UPS Access Point® Locations

If UPS is unable to deliver a Shipment, a
notice will be left at the Consignee’s address
stating that Delivery has been attempted.
Thereafter, a second and, if necessary,a third attempt to deliver the Shipment
may be made without additional charge.
Shipments not delivered after threeattempts will be considered undeliverable and may be returned to the Shipper.
See further details in Section 37 (“Special
Handling of Undeliverable Shipments;
Refused Shipments Returned”).
For Residential deliveries and whereavailable, UPS may in its sole andunlimited discretion, after the firstdelivery attempt, deliver a Shipment
to a UPS Access Point® location, wheresuch Shipment will be held for pickup.
Requests for subsequent Delivery attempts
are subject to additional Charges which
will be assessed to the Consignee. For
UPS Worldwide Express Freight® Service
Shipments, only one Delivery attempt will
be made and subsequent Delivery attempts
are subject to additional charges which
will be assessed to the Consignee. Refer to
Section 31 (“Delivery Change Requests”) for
further information.

27. Hold for Pickup andHold at Location Services
At the time a Shipper tenders a Shipment
to UPS, the Shipper may request that UPS
hold a domestic Package at a designated
UPS Customer Center for pickup by theConsignee. For each such Shipment, theShipper will complete an address label
showing the words “Hold for Pickup,” theConsignee’s name, telephone number,the name of a contact person, and the full
address of the designated UPS Customer
Center. In addition, the Shipper will apply
a UPS Hold for Pickup label below theaddress label on the Shipment. Hold for
Pickup is not available for international
Package shipments.
For UPS Worldwide Express Freight®
Service Shipments, the Shipper may
request that UPS hold a UPS Worldwide
Express Freight® Service Shipment at a UPS
Worldwide Express Freight® Center location for pickup by the Consignee (Holdat Location). For each such Ship­ment, theShipper will complete an address label
showing the words “Hold for Pickup,” theCon­signee’s name, telephone number,the name of a contact person, and the full
address of the Consignee (designated UPS
Worldwide Express Freight® Center address
not required).
UPS will hold the Shipment at the designated UPS Customer Center or UPS
Worldwide Express Freight® Center andwill attempt to contact the Consignee atthe telephone number shown on the label.
Shipments not picked up within seven (7)calendar days from the date of arrival will
be considered undeliverable.

28. Shipper Release

A Shipper may request that UPS release a
Shipment on the first Delivery attempt.
When Shipper Release is selected, UPS
will make only one Delivery attempt,
a signature will not be obtained upon
Delivery, and a UPS Delivery record
showing a completed Shipper Releasedelivery shall be conclusive proof that
Delivery was completed. Shipper Releaseis provided solely at the Shipper’s risk ofloss or damage arising from the release of
the Shipment by UPS and UPS will not beliable for any damages arising from therelease of the Shipment.

29. UPS carbon neutral

A Shipper may request that UPS offset
the climate impact of a Shipment via UPS
carbon neutral service by selecting UPS
carbon neutral at the time a Shipment is
tendered to UPS. By selecting UPS carbon
neutral, UPS will purchase and retire in theappropriate registry a sufficient number ofvoluntary or regulatory carbon credits asdetermined by UPS in its sole and unlimited discretion to offset calculated carbon
dioxide emissions. UPS carbon neutral isavailable only for Shipments shipped using
a UPS Automated Shipping System. An
additional charge will be assessed for each
Package or pallet.

30. UPS Delivery Intercept® Service

After a domestic Package has been tendered to UPS but before Delivery, a Shipper
may request that UPS return a Package to
the Shipper, reroute a Package (including arequest by Shipper to correct an address,
or where a Package has been returned to
the Shipper after a Delivery attempt), holdthe Package for pickup at a UPS Customer
Center, or hold a Package for future
Delivery. UPS may in its sole and unlimited discretion also accept a UPS Delivery
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UPS® Tariff/Terms and Conditions of Service – United States
when the Shipper has requested that theThird Party’s UPS account number bebilled for such Package. UPS will honor a
UPS Delivery Intercept® request in its soleand unlimited discretion where practicable and where the Shipper has guaranteed
payment of applicable Charges resulting
from the change. UPS shall not be liable
for any damages whatsoever for failureor refusal to comply with a UPS Delivery
Intercept® request.
UPS may restrict Delivery Intercept
Requests made by phone and email at therequest of the Shipper; Shippers should
contact their sales representative or call
1-800-PICK-UPS® (1-800-742-5877) torequest restrictions. Shippers that do
not request restriction of such Delivery
Intercept Requests are deemed to agree
that UPS will under no circumstances beliable for any damages whatsoever for complying with an intercept request made byphone or email even if made by an unauthorized party.
An additional charge, set forth in the UPS
Rates applicable to the Shipment in effectat the time of the request will be assessed
for each Package returned to the Shipper,
rerouted, or held for future Delivery.
If a request to reroute a Package requires
a Package movement from the originalReceiver address beyond a UPS Zone 2,
additional Charges also will apply. Suchadditional Charges will be calculated asa newly-initiated Shipment between theoriginal Receiver address and the newrerouted address, and will include (butnot be limited to) all applicable surcharges.
All original Charges will continue to apply
as if the Package were delivered to theoriginal Receiver address. For a request
to return to the Shipper, all applicable
Charges will apply and be assessed to the
Shipper, as set forth in Section 37 (“Special
Handling of Undeliverable Shipments;
Refused Shipments Returned”).
The Shipper must provide timely uploadof PLD to initiate a UPS Delivery Intercept®
request.

31. Delivery Change Requests

After the Receiver has received notice from
UPS that Delivery has or will be attempted,
the Receiver may request that UPS holda Package for pickup at a UPS Customer
Center. In addition, a Commercial Receiver
may request that UPS return a Package to
the Shipper before Delivery is attempted.
After the Receiver has received notice from

UPS that Delivery has been attempted,
the Receiver may request that UPS returna Package to the Shipper, hold for future
Delivery, reroute a Package, direct eligible
Packages to a UPS Access Point® location,
redeliver to the original address a Packagethat was taken to a UPS Access Point location, or other such Delivery Changes as UPS
in its sole and unlimited discretion may
offer (collectively, “Delivery Change”). A
UPS InfoNotice® tag is required for requests
to reroute.
An additional charge set forth in the UPS
Rates applicable to the Shipment in effectat the time of the request will be assessedto the Consignee for each Package rerouted,
redelivered, directed to a UPS Access Point
location, or held for future Delivery by a
Delivery Change Request. If any Delivery
Change Request requires a Package movement from the original Receiver address
beyond a UPS Zone 2, additional Charges
also will apply and be assessed to theConsignee. Such additional Charges will becalculated as a newly-initiated Shipment
between the original Receiver address andthe new rerouted address, and will include(but not be limited to) all applicable surcharges. All original Charges will continue
to apply as if the Package were delivered
to the original Receiver address. For arequest to return to Shipper, all applicable
Charges will apply and be assessed to the
Shipper, as set forth in Section 37 (“Special
Handling of Undeliverable Shipments;
Refused Shipments Returned”).
For UPS Worldwide Express Freight®
Service pallets, after the Receiver hasreceived notice from UPS that Delivery
will occur, the Receiver may request that
UPS hold a pallet at a UPS Worldwide
Express Freight® Center. After the Receiver
has received notice from UPS that Delivery
has been attempted, the Receiver may
request that UPS return a pallet to the
Shipper, hold for future Delivery, or makea Delivery Reattempt. Delivery Reattemptcharges will apply to subsequent attempts
to deliver UPS Worldwide Express Freight®
Service Shipments beyond the first Delivery
attempt. For requests to return to the Shipper, all applicable Charges will apply andbe assessed to the Shipper.
UPS will honor a Delivery Change Request
in its sole and unlimited discretion wherepracticable and where the Receiver has
guaranteed payment of any applicable
Charges resulting from the change.

By requesting a Delivery Change, theReceiver acknowledges and agrees thatthe limitations of liability set forth in theTerms in effect at the time of Shipment
apply to the Shipment subject to the
Delivery Change Request and that thevalue originally declared by the Shipper,
if any, shall continue to apply throughout
the course of transportation pursuant to
the Delivery Change Request. UPS assumes
no liability other than to the Shipper of
the Shipment for loss, damage, or delay of
any Shipment subject to Delivery Change.
UPS shall not be liable for any damages
whatsoever for failure or refusal to comply
with a Delivery Change Request.
UPS may restrict Delivery Change Requests
at the request of the Shipper. Shippers
should contact their sales representative orcall 1-800-PICK-UPS® (1-800-742-5877) torequest restrictions. Shippers that do not
request restriction of all Delivery Change
Requests are deemed to agree that UPS
will under no circumstances be liable forany damages whatsoever for complying
with a Delivery Change Request even if
made by an unauthorized party. Delivery
Change Requests for Packages containing firearms are not available. Delivery
Change Requests to reroute or direct to a
UPS Access Point location are not available
for international Packages. It is the responsibility of the Receiver to ensure that a
Delivery Change Request complies withall federal, state and local laws and regulations applicable to the Shipment.

32. Correction of Addresses

If any Shipment as addressed by the
Shipper has an incorrect or incomplete
address (examples include, but are notlimited to, P.O. Boxes, missing suite, apartment, or unit numbers, old addresses, andmissing/incorrect ZIP Codes), UPS will
make reasonable efforts, to be determinedin its sole and unlimited discretion, tosecure the correct or complete address.
An address validated by UPS may beincorrect or incomplete for purposes ofcompleting Delivery, and may be correctedby UPS. If the correct or complete address
is secured, UPS, at its sole and unlimited
discretion, will attempt Delivery, and the
Shipper, upon request, will be provided
with the correct or complete address inorder to update its internal records. UPS
may in its sole and unlimited discretion
correct or complete an address based on
information obtained from the Shipper orups.com

UPS Tariff/Terms and Conditions of Service – United States   19UPS® Tariff/Terms and Conditions of Service – United States
Consignee. An address correction charge
will be assessed to the Shipper for an
address correction or completion.

33. Saturday Delivery

UPS offers Saturday Delivery by request
for certain Delivery areas for certain UPS
Air Services and international services, as
set forth in the Service Guide. To request
Saturday Delivery for these services, aShipper must indicate the selection in the
UPS Shipping System and attach a Saturday
Delivery routing label to each Package orpallet. Refer to UPS’s website for available
Saturday Delivery areas for these services.
Where Saturday Delivery is requested, an
additional charge will be assessed for eachsuch Shipment for Saturday Delivery andwill be billed to the payer of the Charges.
Saturday Delivery is also available without
an additional charge for certain Delivery
areas for certain UPS Air Services andinternational services, but not by request.
Refer to UPS’s website for Saturday
Delivery commitment information forthese services. Where Saturday Delivery isavailable for such Shipments, a Saturday
routing label is not required.
UPS offers Saturday Delivery by request
to Commercial delivery addresses within
Saturday Ground Service Territories
for UPS 3 Day Select, UPS Ground,
UPS Ground with Freight Pricing, UPS
Hundredweight Service UPS 3 Day Select,and UPS Hundredweight Service GroundShipments. To request Saturday Delivery
for these services, a Shipper must indicate
the selection in the UPS Shipping System.
Refer to UPS’s website for available
Saturday Delivery areas for these services.
Where Saturday Delivery is requested, an
additional charge will be assessed for eachsuch Shipment for Saturday Delivery andwill be billed to the payer of the Charges.
Saturday Delivery is also available within
Saturday Ground Service Territories
for UPS 3 Day Select, UPS Ground,
UPS Ground with Freight Pricing, UPS
Hundredweight Service UPS 3 Day Select,
UPS Hundredweight Service Ground,
UPS Standard from Canada, and UPS
Standard from Mexico Shipments, but
not by request. Refer to UPS’s website orcall 1-800-PICK-UPS® (1-800-742-5877)
for Saturday Delivery commitment
information for these services. Where
Saturday Delivery is available for these
services, there is no additional charge,

except as set forth herein. Commercial
Consignees in Saturday Ground Service
Territories must pay for a Saturday Stop
Charge – Scheduled Pickup and opt in tobe eligible to receive such deliveries on
Saturday.

34. Signature Required Services

UPS provides the following Signature
Required services. An additional charge
applies for each service:34.1 Signature Required(domestic and international)
A Shipper may request UPS to obtain
the recipient’s signature on Delivery.
The Shipper must use a UPS AutomatedShipping System to initiate a request forthis service. UPS may obtain, at its sole andunlimited discretion, a signature, otherelectronic acknowledgment of receipt
or authorization to release without asignature upon delivery pursuant to the
UPS My Choice® service from the recipientwhen this option is selected.
34.2 Adult Signature Required(domestic and international)
A Shipper may request UPS to obtainthe signature of an adult 21 years of age
or older on Delivery. UPS, in its sole andunlimited discretion, will determine if
Delivery can be completed when such arequest is made, and may request photo
identification indicating the recipient’s age,
before completing Delivery. The Shipper
must use a UPS Automated Shipping
System to initiate a request for this service.
UPS reserves the right to assess the Shipper
the additional charge for this service
when the Shipper requests UPS to obtainan adult signature on Delivery and an
approved UPS label is not affixed to the
Package or pallet indicating such request,or, the Shipper tenders a Package or pallet
that, based upon its contents, requires anapproved UPS label requesting an adultsignature upon Delivery and no such labelhas been affixed to the Package or pallet.
34.3 Delivery Confirmation(domestic only)
Delivery Confirmation is no longer available. If a Shipper nevertheless requests
Delivery Confirmation, the Shipper will
not receive Delivery Confirmation service,including mailed paper statements displaying the date of Delivery, nor either thename of the recipient or the disposition of
the Package; or, in the event of a return,the reason for the return and the dateprocessed. UPS also will not assess anadditional charge.

35. Proof of Delivery (P.O.D.)

Upon request, UPS will provide proof of
Delivery of a Shipment via fax transmission, email, or mail. The request must
include a fax number, including area code,
for an operating fax machine, an email
address for email delivery, or an address
deliverable by the United States Postal
Service for mail.

36. Tracking/Tracing and Refund
Request Charge

UPS reserves the right to assess a Shipper
an additional charge per request for each
Tracking/Tracing and Refund Request
initiated by or at the request of the Shipper. This charge will not be assessed forthe first 50 tracking requests per calendar
week, or for a quantity of tracking requests
equal to or less than 20 percent of the
Shipper’s volume for that week, whicheveris greater. This charge will not be assessed
for a quantity of tracing requests equal toor less than two percent of the Shipper’s
volume for that week. UPS also reserves
the right to assess the Shipper a charge
set forth in the effective UPS Rates forService Guarantee refund requests when
the subject Shipment was delivered inaccordance with the applicable UPS
Service Guarantee in the effective Terms.

37. Special Handling of Undeliverable
Shipments; Refused Shipments
Returned

Shipments refused by the Consignee, or
which are undeliverable for any reason,
will be returned to the Shipper at Shipper’s
expense, including, but not limited to,
forwarding costs, return transportation
charges and all other applicable Charges,
duties, and taxes. Such Charges will becalculated as a newly-initiated Shipment
between the original delivery address andthe return address, and will include (butnot be limited to) all applicable surcharges.
All original Charges will continue to apply
as if the package were delivered to theoriginal delivery address. Undeliverable
international Shipments returned to the
Shipper also are subject to an undeliverable Ship­ment surcharge set forth in
the effective UPS Rates. The UPS Service
Guarantee does not apply to undeliverable
Shipments returned to the Shipper.

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UPS® Tariff/Terms and Conditions of Service – United States
UPS reserves the right to dispose of a
Shipment, including salvage (for salvaged
Shipments or goods found in the UPS
system) if the Shipment is refused by theConsignee or for any other reason cannot
be delivered, and return of the Shipment isrefused by the Shipper or the Shipment or
goods cannot be returned to the Shipper
for any reason. UPS reserves the right inits sole discretion to determine whether
and how long to retain such Shipments orgoods prior to disposition.

38. C.O.D. Service

UPS may accept on behalf of Shippers
C.O.D. Packages for Delivery in the UnitedStates and Puerto Rico. C.O.D. service is
not provided for international Shipments
except for international Shipments originating in Canada for Delivery in the UnitedStates. C.O.D. service is not available for
UPS Worldwide Express Freight® Service
from any origin.
38.1 Preparation and Listingof C.O.D. Packages
Shippers not using a UPS AutomatedShipping System must prepare and attach
to each C.O.D. Package a UPS® C.O.D. tagshowing the amount to be collected andenter such amount in the space provided
for that purpose.
Shippers using a UPS Automated Shipping
System will generate, and apply to each
C.O.D. Package, a system-generated address
label with a C.O.D. bar code and theamount to be collected for each individual
Package. Each C.O.D. Package in a UPS
Hundredweight Service® or UPS Groundwith Freight Pricing C.O.D. Shipment mustcarry a C.O.D. tag or system-generated label
for the goods contained in that Package.
38.2 Responsibility for C.O.D.s
Upon Delivery of each C.O.D. Package,
UPS will attempt to collect the amountshown on the C.O.D. tag or the systemgenerated label attached to the Package
and transmit to the Shipper the amount socollected (subject to the terms in Section
38.9, “Remittance of C.O.D.s,” below), or,if collection cannot be made, will return
the Package to the Shipper. The Shipper
must notify UPS within 45 days from thedate of shipment of a C.O.D. Shipment if
the Shipper has not received payment of
the C.O.D. amount, or any claim relating
thereto shall be deemed waived. Suits shallbe instituted within two years after denialof any portion of the claim.

If collection cannot be made within three
Delivery attempts, or the Consignee refuses
Delivery, UPS will return the Package to
the Shipper.
38.3 Consignee’s Checks in Payment
of C.O.D.s
Unless instructions to collect a cashier's
check or money order only are shownon the C.O.D. tag (in conformity with
the instructions on the tag) or systemgenerated label, UPS will accept a checkor other negotiable instrument issued
by or on behalf of the Consignee. When
instructions to collect a cashier's check ormoney order only are clearly indicated on
the C.O.D. tag or system-generated label,
UPS reserves the right to accept a cashier's
check, money order, official bank check, orother similar instrument issued by or on
behalf of the Consignee.
All checks or other negotiable instruments(including cashier's checks, official bankchecks, money orders, and other similar
instruments) tendered in payment of
C.O.D.s will be accepted by UPS solely onbehalf of the Shipper and based solely
upon the Shipper assuming all risk relating
thereto, including, but not limited to, riskof non-payment, insufficient funds, andforgery, and UPS shall not be liable upon
any such instrument.
All checks or other negotiable instruments(including cashier's checks, official bankchecks, money orders, and other similar
instruments) will be transmitted to the
Shipper.
UPS may, in its sole and unlimited
discretion, decide to accept payment
of C.O.D.s through electronic payment
methods.
38.4 C.O.D. Package of $10,000 or More
UPS may require payment for any C.O.D.
Package of $10,000 or more to be received
in a single check or other negotiable
instrument such as a cashier’s check,money order, official bank check, or othersimilar instrument.
38.5 Acceptance of Personal Check
In the event that UPS accepts a personal orcompany check when a Shipper has properly instructed UPS to collect a cashier's
check or money order only, UPS reserves
the right, in its sole and unlimited discretion, and solely on behalf of the Shipper, todeposit into a UPS account the personal orcompany check collected and to provide
the Shipper with a check issued by UPS.

38.6 C.O.D. Remittance Verification
In the event that a Shipper timely notifies
UPS that the Shipper has not received
payment of the C.O.D. amount, if UPS’s
records show that it collected a C.O.D.
payment and the remittance has not been
cashed, UPS may, in its sole and unlimited
discretion, provide the Shipper with adigital image of the check or money orderalong with a C.O.D. Remittance Verification in order to assist the Shipper inlocating the missing C.O.D. payment. If
the Shipper is still unable to locate the
C.O.D. payment, UPS may, in its sole andunlimited discretion, provide the Shipper
with an indemnified C.O.D. check ormoney order, which is a digital image ofthe original payment collected by UPS at
the time of Delivery and can be depositedin a bank, provided that the original
check or money order has not previously
been deposited or negotiated. If theindemnified check or money order turns
out to be invalid for any reason including,but not limited to, insufficient funds orforgery, UPS shall not be liable upon the
instrument.
38.7 Restrictions
C.O.D.s are accepted for amounts up to$50,000 per Package.
C.O.D. Packages with an amount to be collected in excess of $500 are not accepted fortransportation via a UPS Drop Box.
Entry of a C.O.D. amount is not a declaration of value for carriage. Payment of the
C.O.D. charge does not constitute paymentof the declared value charge.
UPS will not accept currency in any
amount for payment of C.O.D. Shipments.
38.8 Charges for C.O.D. Collections
An additional charge will be assessed foreach C.O.D. Package tendered to UPS.
38.9 Remittance of C.O.D.s
Subject to the following provisions of thisSection, UPS shall, on behalf of the Shipper,
remit C.O.D. collections to the Shipper
after the date of collection using means
selected in the sole and unlimited discretion of UPS, which may include checks,
money orders, electronic payments, orother means. Furthermore, UPS reserves
the right, in its sole and unlimited discretion, to provide such services throughone or more third party service providers
selected by UPS.
The Shipper irrevocably authorizes
UPS to apply, in its sole and unlimited

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UPS Tariff/Terms and Conditions of Service – United States   21UPS® Tariff/Terms and Conditions of Service – United States
discretion and without prior notice to
the Shipper, any C.O.D. collections to any
past due Charges owed by the Shipper
and otherwise authorizes UPS for all
purposes to act on the Shipper's behalf
with respect to the C.O.D. service. To thisend, if there are any past due Charges owed
by the Shipper, the Shipper hereby (a)irrevocably assigns and transfers to UPS
all of the Shipper's right, title and interest
in and to each check or other negotiable
instrument for payment of a C.O.D. that isreceived by UPS or its employee or agent,and (b) constitutes and appoints UPS as the
Shipper's attorney-in-fact and authorizes
UPS, in the Shipper's name, place, andstead, to endorse any such check or othernegotiable instrument with the Shipper's
name, to deposit the same into any UPS
account, and to apply the proceeds of thesame against any past due Charges owed
by the Shipper. The Shipper acknowledges
and agrees that such appointment of UPS
as the Shipper's attorney-in-fact is coupledwith an interest and is irrevocable. UPS
may exercise any of its rights under thisSection either directly or through any
employee or agent.
The Shipper relinquishes, waives, andagrees not to assert any claim against
UPS or any of its employees or agents, any
Consignee, any collecting or paying bank,or any other person or entity, that may
directly or indirectly arise as a result of
UPS’s exercise of any of its rights under thisSection “Remittance of C.O.D.s.” Without
diminishing any of UPS’s rights under thepreceding sentence, the Shipper agrees
that UPS and such other persons or entities
shall not be liable to the Shipper or any
other person or entity for any special, incidental, or consequential damages in any
claim made with respect to UPS’s exercise
of any such rights.
The Shipper agrees that, following UPS’s
application of any C.O.D. collections to any
past due Charges owed by the Shipper inaccordance with this Section, the Shipper
will continue to be fully liable for thepayment of all remaining Charges owed by
the Shipper (including, without limitation,(i) any Charges that are not covered by theapplication of the C.O.D. collections, and(ii) any Charges relating to a previously
applied C.O.D. collection that is reversed byreason of the uncollectibility of the C.O.D.
check or other negotiable instrument orotherwise).

Nothing in this Section shall constitute anelection of remedies by UPS or any otherperson or entity or a waiver of any of therights of UPS or any other person or entity
under the remaining provisions of theTerms or at law or in equity.

39. UPS Returns® Services

Where available, UPS offers UPS Returns®
Services (including UPS Authorized Return
Service®, Print Return Label, Electronic
Return Label, 1 UPS Pickup Attempt,
3 UPS Pickup Attempts, UPS Returns®
on the Web, and UPS Returns® Exchange).
3 UPS Pickup Attempts is not available for
UPS Worldwide Express Freight® Service
Shipments. UPS Authorized Return
Service® requests and UPS Returns®
Exchange requests are contractual Package
services only.
An additional accessorial charge applies
to each UPS Returns® Services Package
or pallet and will be assessed when theservice is requested, unless the applicable
Service Guide specifically provides other­wise. The applicable charges will bethose set forth in the UPS Rates in effectat the time the charge is applied. After
entering the UPS system, a Package orpallet returned will be charged the rate
calculated from the pickup location to thedestination via the service selected. The
Shipper is solely responsible for controlling
the generation and dissemination oflabels for UPS Authorized Return Service®
Packages and pallets, and will remain
liable for all Charges on any Shipment
tendered on Shipper’s account at any
time, including after termination of thecontractual service.
Shipments containing certain items areprohibited from being shipped and are notaccepted by UPS for UPS Returns® Services
including, but not limited to, Hazardous
Materials Shipments requiring shipping
papers, firearms, and Shipments with
Signature Required services.
C.O.D. (Collect on Delivery) service is notavailable for UPS Returns® Services Packages. Third Party Billing is not available for
UPS Returns® Services in the United States.
Third Party Billing is available for UPS
Returns® Services outside the United States.
UPS Returns® Services Shipments are
subject to maximum declared values. See
Section 56.1, “Maximum Declared Values.”

40. UPS Rates

The applicable UPS Rates are determinedon the basis of Shipment and Shipper
characteristics, including Shipment weightand size and origin to destination distance,
and are subject to change. Except asotherwise stated in the Terms, all charges,
fees, or surcharges shall be those set forthin the UPS Rates in effect at the time ofshipping. Packages processed for shipment
or tendered to UPS on Sundays, holidays
or other non-operating days may in UPS’s
discretion be billed at the UPS Rates in
effect on the next UPS operating day.
To determine the amount of any Charges
for UPS service, consult the UPS Rates in
effect at the time of shipping. The effective
UPS Rates are available at ups.com andupon request at the local UPS office.
Shippers are responsible for providing
accurate and complete Shipment information in the UPS Shipping System used,
including service selected, number, weight,
and dimensions of Shipments. If any aspectof the Shipment information is incomplete
or incorrect as determined by UPS in its
sole and unlimited discretion, UPS may
adjust Charges at any time.
If multiple Packages are tendered for transportation, at the same time or at different
times, using the same shipping label andtracking number or a shipping label alteredwithout UPS’s express authorization, eachof which is prohibited, UPS reserves theright to refuse service or to apply Charges
to each such Package in its sole and unlimited discretion.
UPS reserves the right in its sole andunlimited discretion to use any mode oftransportation whatsoever to provide theservice selected by the Shipper. Regardlessof the mode of transportation used, theeffective UPS Rates for the service selectedby the Shipper shall apply. If, however, aShipper selects a UPS service to a destination for which only a higher level of service
is available, UPS will substitute the next
higher level of available service and will
charge the corresponding rate for the substituted service.
40.1 Daily Rates and Retail Rates
Daily Rates apply to UPS account holders
who received Daily Rates prior to July 11,
2016, to Shippers who establish a six-digit
UPS account on or after July 11, 2016, or
as UPS may otherwise agree in writing.
Shippers who do not receive Daily Rates
will be charged Retail Rates. Retail Rates
also apply to Shipments processed andpaid for at The UPS Store® locations orups.com 1-800-PICK-UPS
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UPS® Tariff/Terms and Conditions of Service – United States
UPS Customer Centers, except that charges
for Value-Added Services and Other
Charges may vary from those set forth in
the Retail Rates.
Shippers who drop off at any The UPSStore® location, UPS Access Point loca­t ion
or a UPS Customer Center Packages thathave already been processed prior to drop
off will receive the rates applicable to thetransaction. UPS Worldwide Express
Freight® Service pallets that are processed
as door-to-door pallets prior to drop off at
a UPS Worldwide Express Freight® Center
will receive door-to-door rates.
40.2 UPS® Simple RateUPS Simple Rate is available only fordomestic Packages shipped within the
U.S. 50 states with an actual weight of
50 pounds or less and a size of 1,728
cubic inches or less. The applicable rate isdetermined based on Package size in cubic
inches and the service selected, as set forthin the applicable Service Guide. Packages
that exceed 50 pounds in actual weight or
1,728 cubic inches in size may be assessed
the applicable rate for the service selectedin effect at the time of shipping, without
UPS Simple Rate pricing or application ofany discounts or reduction of any type, in
UPS’s sole and unlimited discretion.
UPS Simple Rate pricing is available for
UPS Next Day Air Saver,® UPS 2nd Day Air,®
UPS 3 Day Select,® and UPS® GroundShipments. Separate rates for Shipments
originating in or destined to Alaska and
Hawaii are available for certain service
levels, as set forth in the applicable
Service Guide. UPS Returns® Service
options for UPS Simple Rate are limited
to UPS Print Return Label Service only.
UPS Simple Rate is not available foruse with UPS Hundredweight Service,
Hazardous Materials Shipments, and Third
Party or Freight Collect billed Shipments.
UPS Simple Rate Shipments must beprocessed through ups.com shipping or
another UPS Automated Shipping System,
where available. UPS Simple Rate may
not be available through all UPS shipping
systems.
The following surcharges do not apply to
UPS® Simple Rate Shipments: Residential
Surcharge, Delivery Area Surcharge,
Delivery Area Surcharge Extended, andfuel surcharges. All other charges apply
to UPS Simple Rate Shipments, including
but not limited to any accessorial charge
or surcharge.
No waiver, discount, or reduction of any
type to UPS Simple Rate shall apply unless

UPS agrees in writing to such waiver,discount, or reduction with specific
written reference to UPS Simple Rate.
40.3 Letter Rates
Letter Rates for domestic Shipments areavailable only for UPS Express® Envelopes
containing correspondence, urgent
documents, or electronic media, withan actual weight of eight ounces or less.
UPS Express® Envelopes containing items
other than those listed or weighing morethan eight ounces will be assessed thecorresponding rate for the applicableweight. For international Shipments,
UPS Express® Envelopes may be used
only for single package documents of nocommercial value (which may include
electronic media in some countries), withan actual weight of eight (8) ounces or less.
UPS Express® Envelopes containing otheritems, or weighing more than eight (8)ounces will be assessed the corresponding
rate for the applicable weight (except as
expressly set forth in Section 40.4 (“PakRates”)).
40.4 Pak Rates
Pak Rates are available only for UPS
Worldwide Express Plus,® UPS Worldwide
Express,® and UPS Worldwide Saver® single
package U.S. export shipments in UPS
Express® Envelopes containing correspondence, urgent documents, or electronic
media, with an actual weight of morethan eight ounces but less than or equal
to two pounds; or when UPS Express® Pak
is selected at the time of shipping, thecustoms value of the Package is less thanor equal to $100.00, and the weight of the
Package is two pounds or less. UPS Express®
Pak shipments weighing more than two
pounds will be assessed the corresponding
applicable UPS Rates for the Shipment.
40.5 UPS 10 KG Box and
UPS 25 KG Box Rates
UPS 10 KG Box and UPS 25 KG Box Rates
apply to UPS Worldwide Express Plus®,
UPS Worldwide Express®, and UPS
Worldwide Saver® single package U.S.
export Shipments, using UPS 10 KG Box
and 25 KG Box packaging. Shipments thatexceed 10 KG and 25 KG, respectively, will
be assessed the applicable UPS Rates forthe actual weight and service selected.
40.6 Private Express Statutes
The Shipper shall comply with the requirements of the Private Express Statutes whenusing UPS 2nd Day Air® A.M. and UPS 2nd
Day Air® services.

40.7 Rates for Large Packages;
Large Package Surcharge
For domestic Shipments, a Package isconsidered a “Large Package” when its
length (longest side of the package) plus
girth [(2 x width) + (2 x height)] combined
exceeds 130 inches, or its length exceeds 96
inches.
For international Shipments, a Package
is considered a “Large Package” when its
length (longest side of the package) plus
girth [(2 x width) + (2 x height)] combined
exceeds 130 inches.
The rate for a Large Package will be basedon the greater of the dimensional weightor the actual weight, and is subject to aminimum billable rate set forth in the UPS
Rates applicable to the Shipment in effectat the time of the shipping.
A Large Package Surcharge (LPS) will beapplied to each Large Package, including
any Package that exceeds the weight orsize restrictions set forth in Section 3.1(“Items Not Accepted for Transportation”).
Each Large Package in a multiple-package
Shipment may receive an LPS. LPS will
not apply to UPS Authorized Return
Service® UPS® Ground Packages, or to
UPS Worldwide Express Freight® Service
Shipments.
40.8 Over Maximum Limits Charge
Packages that exceed the weight or size
restrictions set forth in Section 3.1 (“Items
Not Accepted for Transportation”) are
subject to one or more of the following
additional charges: Over Maximum
Weight, Over Maximum Length, or Over
Maximum Size. Such charges apply in
addition to all other applicable Charges,
including but not limited to the Large
Package Surcharge. UPS reserves the rightin its sole and unlimited discretion to
return such Packages to the Shipper at
Shipper’s expense.
40.9 Additional Handling Charge
An Additional Handling charge will beassessed for any Package that requires
special handling, as determined by UPS
in its sole and unlimited discretion,
including, but not limited to:– A ny article that is not fully encased in a
corrugated cardboard shipping container,
including tires;– A ny Package with an outer shipping container not made of corrugated cardboard,
including but not limited to canvas,

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UPS Tariff/Terms and Conditions of Service – United States   23UPS® Tariff/Terms and Conditions of Service – United Statesleather, metal, wood, hard plastic, soft
plastic (e.g., plastic bag), or expanded
polystyrene foam (e.g., Styrofoam);– A ny article that is encased in a soft-sided
pack (e.g., poly bag or bubble mailer) thatexceeds 18 inches along its longest sideor 14 inches along its second-longest sideor 6 inches in height;– A ny Package with an outer shipping
container covered in shrink wrap or
stretch wrap;– A ny Package bound with metal, plastic or
cloth banding, or that has wheels, casters,
handles, or straps (including Packages
where the outer surface area is loosely
wrapped or where the contents protrude
outside the container surface);– A ny cylindrical-like item, including but
not limited to barrels, buckets, drums,
mailing tubes, or pails;– A ny Package routed through UPS's
irregular package sortation process,including but not limited to Packages 1
inch or less in height;– A ny Package with its longest side exceeding 48 inches or its second-longest side
exceeding 30 inches;– Any Package with its length (longest sideof the package) plus girth [(2 x width) + (2x height)] combined exceeding 105 inches;– A ny domestic Package with an actual
weight greater than 50 pounds;– A ny international Package with an actual
weight greater than 55 pounds;– Each Package in a UPS Hundredweight
Service® or UPS® Ground with Freight
Pricing Shipment where the average
weight per Package is greater than 50
pounds and the weight for each Package
is not specified in the UPS Shipping
System used; and– Each Package in a UPS® Standard orinternational Shipment (excluding UPSWorldwide Express Freight® Service
Shipments) where the average weight per
Package is greater than 70 pounds andthe weight for each Package is not specified in the UPS Shipping System used.
40.10 Oversize Pallet Handling Surcharge
UPS Worldwide Express Freight® Service
pallets are subject to maximum size andweight restrictions (which vary by origin
and destination) as set forth at ups.com/
wwefmaxdimweight. Pallets exceeding size
or weight restrictions are not accepted fortransportation without prior approval by

UPS. Pallets that exceed these restrictions
are subject to an Oversize Pallet Handling
Surcharge.

41. Demand Surcharges

One or more Demand Surcharge will apply
to certain Packages tendered to UPS for
shipment during a Demand Period. The
term Demand Surcharge includes PeakSurcharge and Peak/Demand Surcharge,
and the terms are used interchangeably. Details regarding the application of
Demand Surcharges and Demand Periods
are set forth at ups.com/peaksurcharges.
Demand Surcharges apply cumulatively
if a Package meets more than one of thespecified criteria. Demand Surcharges
apply in addition to any other applicable
Charges. No waiver, discount, or reduction of any type to Demand Surcharges
shall apply unless UPS agrees in writing tosuch waiver, discount, or reduction withspecific written reference to the Demand
Surcharges.

42. Surge Fees
UPS reserves the right to impose one ormore Surge Fees on Packages shipped
during such specific periods as UPS may
designate in its sole and unlimited discretion.
Details regarding the application of Surge
Fees are set forth at ups.com/assets/resources/
webcontent/en_US/surge-fee.pdf. Such Surge
Fees apply cumulatively if a Package meets
more than one of the specified criteria
for a Surge Fee, and Surge Fees apply in
addition to any other applicable Charges,
including but not limited to one or more
Demand Surcharges. No waiver, discount,or reduction of any type to Surge Fees shallapply unless UPS agrees in writing to such
waiver, discount, or reduction with specific written reference to Surge Fees.

43. Fuel Surcharges

UPS reserves the right to institute fuelsurcharges on some or all Shipments
without prior notice. The surcharges are
subject to adjustment weekly. The surcharges may apply to any or all domestic
and international transportation charges
and other charges including, but notlimited to, certain accessorial charges,
value-added charges, surcharges and othercharges. The current fuel surcharges are set
forth at ups.com/fuelsurcharge.
Regardless of the mode of transportation
used, the effective fuel surcharge for theservice selected by the Shipper shall apply.
The surcharges will be applied to such services and for such periods as UPS, in its soleand unlimited discretion, may determine
necessary.

44. Manual Processing Charges

UPS reserves the right to assess a manual
processing charge of $0.50 per Package
or $35 per week (whichever is greater) to
Shippers who ship Packages using a UPS
Shipping System that applies outdated
UPS Rates until such time as the Shipper
upgrades the UPS Shipping System toreflect current UPS Rates.
A manual processing service charge will
be assessed to each Package shipped using
a UPS 3 Day Select® or UPS Ground shipping document.

45. Third Party Billing Service

Any Shipment billed to a Third Party(regardless of the country of origin or
destination of the Shipment) is subject toa Third Party Billing Service fee, charged
to the payer, set forth in the Service Guideat the time of shipping. The fee for Third
Party Billing Service shall be charged foreach transaction, based upon all Charges,
excluding charges, duties and taxes
assessed by government authorities. The
Third Party Billing Service fee will not
apply to UPS Returns Services or UPS
Import Control Shipments.

46. Billing Options for Domestic
Shipments

Unless otherwise agreed to in writing by
UPS, Charges will be billed to the Shipper.
UPS accepts Shipments for Freight Collectbilling and Third Party billing (subject toa Third Party Billing Service fee), provided
the Consignee or Third Party has a valid
UPS account number, an approved UPS
agreement for Third Party billing/FreightCollect billing, and has agreed to accept theCharges. Regardless of the billing option
selected, some charges including, but notlimited to, address correction charges,
will be billed to the Shipper. Shippers
remain liable for all Charges unless anduntil such Charges are otherwise paid. UPS
may provide UPS account holders with
options designed to restrict Charges totheir accounts from Freight Collect billing
and Third Party billing, which may include
options to restrict such billing from all
Shippers, or to implement an approved listof permitted Shipper accounts, or a prohibited list of Shipper accounts. Accountholders may implement such options at
ups.com/vip/view?loc=en_US. UPS accountholders must follow all applicable UPS procedures in connection with implementing
such options.

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UPS® Tariff/Terms and Conditions of Service – United States
Notwithstanding the use of any such
options or any other instructions provided
to UPS: (a) all UPS account holders are
responsible for timely monitoring Charges
to their accounts, and agree to accept andpay all Charges that are Freight Collect or
Third Party billed to their accounts, including Charges on any Packages manifested
before UPS has been instructed to restrict
Freight Collect or Third Party billing,
subject only to Section 53.1 below; and (b)by authorizing a Shipper to Freight Collector Third Party bill to its accounts, Third
Parties and Receivers are deemed to authorize all billing activity by such Shipper tothe Third Party or Receiver.

47. Billing Options for International
Shipments

The amount billed includes, but is not
limited to, Charges, duties, fees, and taxes,
if applicable. Unless otherwise restricted in
the origin or destination country, Shippers
tendering Packages using a UPS Shipping
System may select the payer of Charges,
duties, and taxes as Shipper, Receiver,or Third Party (subject to a Third Party
Billing Service fee). UPS accepts shipments
for Freight Collect or Third Party billingprovided the Receiver or Third Party has
a valid UPS account number, an approved
UPS agreement for Third Party billing/
Freight Collect billing, and has agreed
to accept the Charges. Shippers remain
liable for all Charges unless and until
such Charges are otherwise paid. UPS
may provide UPS account holders with
options designed to restrict Charges totheir accounts from Freight Collect billing
and Third Party billing, which may include
options to restrict such billing from all
Shippers, or to implement an approved listof permitted Shipper accounts, or a prohibited list of Shipper accounts. Accountholders may implement such options at
ups.com/vip/view?loc=en_US. UPS accountholders must follow all applicable UPS procedures in connection with implementing
any such options. Notwithstanding the useof any such options or any other instructions provided to UPS: (a) all UPS accountholders are responsible for timely monitoring Charges to their accounts, and agree toaccept and pay all Charges, including, but
not limited to, duties, fees, and taxes, thatare Freight Collect or Third Party billed totheir accounts, including Charges on any
Packages manifested before UPS has been
instructed to restrict Collect or Third Party

billing, subject only to Section 53.1 below;
and (b) by authorizing a Shipper to FreightCollect or Third Party bill to its accounts,
Third Parties and Receivers are deemed
to authorize all billing activity by such
Shipper to the Third Party or Receiver.
An additional Duty and Tax Forwarding
Surcharge will apply if the Shipper selectsa billing option in which duties and taxes
are to be paid outside of the destination
country.
UPS reserves the right in its sole andunlimited discretion to request advancepayment of Charges for any Package sent
to or from any international destinationor origin.
For all Shipments where the Shipper is
not paying the Charges, the Shipper must
notify the bill payer prior to shipping,
and agree to pay all Charges in the eventof non-payment by the bill-to party. All
Shipments must have a valid UPS billing
option indicated on the UPS Shipping
System entry. Regardless of the billing
option selected, some charges including,but not limited to, address correction
charges, will be billed to the Shipper.

48. Bill My Account

UPS may provide in its sole and unlimited
discretion a Bill My Account service toregistered Shippers to allow the Shipper tobill to its own account Charges incurred at
UPS Customer Centers and participating
Third-Party Retailer locations. A
processing fee for using Bill My Account
may apply and may vary by shipping
location. When using Bill My Account,a Shipper with customized contract
incentives that may otherwise apply tothe account may be limited to certain
maximum incentives (“Incentive Caps”).
The applicable processing fee and Incentive
Caps are subject to change without priornotice and are published at ups.com/rates.
Incentive Caps and processing fees in
effect at the time of shipping will apply to
Shipments billed using Bill My Account.

49. Disbursement Fee

To expedite customs clearance, UPS may
make or process payments of duties andtaxes on behalf of the payer as dictated by
the billing option selected. An additionalfee, set forth in the UPS Rates applicableto the Shipment in effect at the time ofshipping, will be assessed and billed tothe payer.

50. Currency Conversion Rate

Charges to a payer’s account in a foreign
currency will be converted to the payer’s
currency using a weekly exchange ratesecured through Major Money Center
Banks, plus an exchange fee, set forth in
the UPS Rates applicable to the Shipmentin effect at the time of shipping.

51. Missing/Invalid Account Number
or Refusal Fee

A processing fee will be charged for a
missing or invalid account number when
the account number, including the Shipper’s account number, is missing, theaccount number is not the correct accountnumber for the bill-to party, the accountnumber is for a Receiver or Third Party
who fails to pay the Charges, or the
Package is shipped to an unauthorized
Consignee. In the event of non-payment
by the Receiver or Third Party, the Shipper
will be billed a refusal fee plus the Charges.

52. Shipping Charge Corrections;Audit FeeUPS reserves the right to bill for Charges
based upon the characteristics of, andservices requested for, Shipments actuallytendered to UPS. UPS also reserves theright to audit any Package, Shipment
and/or invoice to verify service selection,
dimensions, or weight, and applicabilityof any Charges. As part of that audit, UPS
may weigh and measure any Package
or Shipment tendered to UPS using any
method UPS deems appropriate, including
but not limited to multidimensional
measuring devices. UPS may in its soleand unlimited discretion increase or
adjust Charges based on the results of suchaudit. UPS reserves the right in its sole andunlimited discretion to bill for Charges
based on shipping characteristics provided
by the Shipper, regardless of whether UPS
has audited the shipping characteristics.
In the event that a Package’s or Shipment’s
dimensions are altered during transit, UPS
reserves the right to bill for Charges basedon the altered dimensions.
An audit fee may be assessed for shipping
charge corrections, as set forth in the effective UPS Rates.

53. Payment of Charges
Except where an alternative payment plan
applies, UPS’s payment terms require
payment in full in advance.

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UPS Tariff/Terms and Conditions of Service – United States   25UPS® Tariff/Terms and Conditions of Service – United States
UPS may provide in its sole and unlimited
discretion alternative payment terms
to certain of its Shippers. UPS, in its soleand unlimited discretion, shall decide
which, if any, of the alternative payment
plans described below (see Section 53.2,“Alternative Payment Plans”) will be madeavailable to the Shipper.
A Shipper that is not enrolled in any of
the Alternative Payment Plans described
below shall pay all Charges in advanceof shipment, as required by UPS.
Notwithstanding any billing plan thatis in effect or payment or billing option
selected at the time of shipment, theShipper is ultimately liable for and agrees
to pay all Charges, including in the eventof insolvency, bankruptcy, non-payment,
refusal to pay by the Receiver or Third
Party, or where the Receiver or Third Party
obtains an invoice adjustment on the basisthat the Charges were not authorized.
All Charges must be paid in the lawfulmoney of the United States of America.
If a Shipper submits Shipment information
to UPS through a UPS Shipping Systemand does not subsequently tender such
Shipment to UPS, it is the Shipper’s sole
responsibility to request an adjustment in
the event Shipper is invoiced for any such
Shipments (even where Shipper is ordinarily invoiced based on a UPS packagescan), as set forth below (see Section 53.1,“Invoice Adjustment”). Shippers who failto do so will be liable for all applicable
Charges.
As an accommodation to the Shipper, andin UPS’s sole and unlimited discretion,
UPS may render invoices, or copies of
invoices, or charge certain Packages to a
Third Party or Receiver at the request of
the Shipper. The Shipper remains responsible for the timely payment in full of all
Charges owed by the Shipper. By requesting UPS to render invoices, or copies of
invoices, or charge certain Packages toa Third Party or Receiver, the Shipper isdeemed to authorize the Third Party or
Receiver to act on behalf of the Shipper,
and UPS may rely thereon in all respects.
UPS also may in its sole and unlimited
discretion elect to render an invoice that
includes amounts owed for services provided by UPS affiliates.
If Charges are paid by payment card orby an electronic payment method, theShipper expressly authorizes UPS to assess
any Charges and to obtain payment of
the Charges by use of the payment cardor electronic payment method. If, for any
reason, any such transaction is rejected
or declined, the Shipper will pay to UPS
a declined transaction fee of ten dollars($10) per incident, in addition to any latepayment fees assessed by UPS and anycollection costs which may be incurred by
UPS in the final collection of Charges owed
by the Shipper. The Shipper authorizes
UPS to charge the declined transaction fee
to the Shipper’s payment card account orelectronic payment account or to collectthe fee directly from the Shipper, at UPS’ssole option.
If, for any reason, a negotiable instrument
submitted to UPS as payment for Charges
is returned to UPS unpaid, or an electronic
request for payment is dishonored, UPS
may charge the Shipper a dishonored
payment fee of twenty dollars ($20) per
incident, in addition to any late payment
fees assessed by UPS and any collection
costs which may be incurred by UPS in
the final collection of Charges owed by
the Shipper.
UPS may provide trade credit information
on its Shippers to commercial reporting
agencies.
53.1 Invoice Adjustment– 53.1.a Invoice Adjustments (General)
Except as otherwise set forth in Section
53.1.b, requests for an invoice adjustment(e.g., adjustment of Charges based on anincorrect rate, billable weight, accountnumber, failure to tender a Shipment, typeof service, shipping charge correction, etc.)
or a refund due to a duplicate payment
must be received by UPS within 180 daysof receiving the contested invoice, or any
billing dispute is waived.
– 53.1.b Invoice Adjustments(Unauthorized Charges)
UPS account holders are responsible fortimely monitoring Charges to theiraccounts and are deemed on notice ofCharges once they have been billed. A UPS
account holder (including a Shipper,
Receiver or Third Party) that disputes
Charges (whether direct, Freight Collectbilled, Third Party billed or otherwise) on
the basis that the Charges were notauthorized (a “Fraud Dispute”) must
request to block further shipping andbilling activity on the affected account(s)immediately upon discovery of unauthorized activity.

Any UPS account holder making a Fraud
Dispute must provide proof that theCharges were not authorized by an actual
or apparent agent or representative. In
addition, any Fraud Dispute must be
received by UPS within the following timeframe, as applicable, or the dispute iswaived: (a) within the timeframe set forthin Section 53.1.a, if the Fraud Dispute is for
Freight Collect or Third Party billed
Charges, and the UPS account holder had
blocked all Freight Collect and Third Party
billed Charges on the applicable account inaccordance with Sections 46 or 47, asapplicable, before the packages withdisputed Charges were manifested; or (b)for all other Fraud Disputes, within 30 daysof receiving the contested invoice. All
Fraud Disputes also must comply with thenotice and other requirements set forth in
Section 53.1.c.
No UPS account holder will be eligible formore than $10,000 per calendar year inrefunds or other invoice adjustments(aggregated across all affiliated accounts
and other related accounts for suchaccount holder) for Fraud Disputes.
The foregoing limitation will not apply,
however, to Fraud Disputes for FreightCollect and Third Party billed Charges,
where the UPS account holder had blocked
all such Charges on its applicable accountin accordance with Sections 46 or 47, asapplicable, before the packages withunauthorized Charges were manifested.
– 53.1.c Invoice Adjustments (Procedures
For Requesting)
Notification to UPS of a request for an
invoice adjustment under Sections 53.1.aand 53.1.b must be made in writ­ing using
one of the following methods:– Submit a request through UPS’s online
Billing Center at ups.com/billing;– Email a request to UPS through theups.com website using the “Support
Category” “billing”; or– Mail a request to United Parcel Service,
P.O. Box 7247-0244, Philadelphia, PA
19170-0001.
The notification to UPS must include thedate of shipment, the tracking number foreach disputed charge, and the reason forthe disputed charge. A partial payment
against an invoice is not considered arequest for an invoice adjustment or notice
to UPS of a disputed charge. UPS reserves
the right to refuse to issue any invoiceadjustment until all outstanding Charges
owing to UPS have been paid in full.

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UPS® Tariff/Terms and Conditions of Service – United States
The filing of a lawsuit does not constitutenotification by the filer or on behalf of any
other party.
Requests for invoice adjustments cannot
be made without a good faith basis for
submitting the request as to each specificpackage and adjustment requested. If UPS
determines that a requestor has submitted
batch or multiple single requests for adjustments without a substantial basis, allrequests of such requestor will be denied
in their entirety for such time period as
UPS may determine in its sole and unlimited discretion. A right or claim, of any
kind, to challenge the amount invoiced
is conditioned upon full and strict compliance with all requirements regarding
notice set forth in this Section; otherwise,
failure to comply with the notice requirements set forth in this Section constitutes
agreement to pay the amount in theinvoice. Full and strict compliance withthis Section is required, even where it isbelieved that such compliance would
not result in relief or would otherwise
be futile.
53.2 Alternative Payment Plans
Where UPS elects to make an alternative
payment plan available to the Shipper,
UPS may render an invoice to the Shipper
on a weekly (i.e., seven days) or a monthly(i.e., four or five calendar weeks) basis.
A weekly invoice will include theCharges incurred in the previous week.
Notwithstanding that UPS has elected
to render an invoice to the Shipper on a
weekly basis, an invoice may be issued
only when the Shipper has incurred
aggregate Charges in excess of ten dollars($10), or when five (5) calendar weeks haveelapsed from the date of issuance of thelast invoice, whichever event occurs first.
A monthly invoice will include the Charges
incurred for the four- or five-week period
for which the invoice is issued. In its soleand unlimited discretion, UPS may offer
one or more of the following alternative
payment plans for the payment of Charges:– Electronic Funds Transfer Plan (Debit EFT)
By written agreement with UPS, theShipper will provide UPS with the
Shipper’s bank account number andbank routing number to enable UPS toelectronically request payment, for all
Charges incurred by the Shipper, directlyfrom the Shipper’s bank, on a weekly ormonthly basis. The Shipper’s bank will
remit the amount requested to UPS anddeduct that amount from the Shipper’sbank account. Payments to UPS will beshown on the Shipper’s bank statements.
The Shipper is responsible for payment of
any fees imposed by the Shipper’s bank.
Additionally, the Shipper will receive aweekly or monthly invoice, as applicable,
except as described above, from UPS
listing the services provided for theapplicable billing period. If, for any reason,
an electronic request for payment isdishonored, the Shipper is responsible formaking a timely payment directly to UPS.
Past due balances will be subject to any
collection costs which may be incurred by
UPS in the final collection of Charges owed
by the Shipper. No late payment fee shallbe assessed with respect to the Electronic
Funds Transfer Plan.
– Monthly Prepayment Plan
By written agreement with UPS, theShipper will make a prepayment with
UPS in an amount equal to four weeks’anticipated Charges as estimated by
UPS. Upon notice to the Shipper, therequired prepayment amount may bechanged by UPS at any time to reflect arevised estimate of four weeks’ Charges.
All prepayment amounts will remain on
account with UPS. No interest will be paidor accrued on the prepayment amounts.
The Charges incurred for the applicablemonth will be totaled and billed to the
Shipper on a monthly basis. Payment isdue within seven (7) days after receipt of
the UPS invoice. Past due balances will be
subject to a late payment fee as described
below in addition to any collection costs
which may be incurred by UPS in the final
collection of Charges owed by the Shipper.
– Weekly Prepayment Plan
By written agreement with UPS, theShipper will make a prepayment with
UPS in an amount equal to four weeks’anticipated Charges as estimated by
UPS. Upon notice to the Shipper, therequired prepayment amount may bechanged by UPS at any time to reflect arevised estimate of four weeks’ Charges.
All prepayment amounts will remain on
account with UPS. No interest will be paidor accrued on the prepayment amounts.
Shipper will receive invoices on a weekly
basis, except as described above. Eachinvoice will list the previous period’s
Charges incurred. Payment for all

accumulated Charges will be due withinseven (7) days following the Shipper’s
receipt of every fourth invoice; however,
if prior to receiving the fourth invoice
the Shipper’s accumulated Charges
should equal or exceed the prepayment
amounts on account with UPS, then theaccumulated Charges will be due withinseven (7) days following the Shipper’s
receipt of the invoice requiring suchpayment. Past due balances will be subject
to a late payment fee as described below, in
addition to any collection costs which may
be incurred by UPS in the final collectionof Charges owed by the Shipper.
– Special Payment Plan
By written agreement with UPS, theShipper may prepay an amount equal
to the anticipated Charges for a periodof between ten to twenty-six weeks, asestimated by UPS. The Charges actually
incurred by the Shipper will be deductedby UPS on a weekly basis from the
prepayment amounts on account with
UPS. Weekly invoices marked as paid will
be forwarded to the Shipper reflecting
the balance of the prepayment amount on
account with UPS. When the prepayment
amount on account with UPS reaches theminimum balance specified in the writtenagreement, the Shipper is required to makeanother prepayment for an additional
period pursuant to the same agreement,or, if the Shipper does not do so, theShipper must make another payment
arrangement with UPS. All prepayment
amounts will remain on account with
UPS. No interest will be paid or accrued on
the prepayment amounts. If the Charges
incurred by the Shipper exceed the remaining balance of the prepayment amounts on
account with UPS, the excess Charges will
be due within seven (7) days following the
Shipper’s receipt of the invoice requiringsuch payment. Past due balances will be
subject to a late payment fee as described
below in addition to any collection costs
which may be incurred by UPS in the final
collection of Charges owed by the Shipper.
This payment plan alternative is available only to existing customers alreadyapproved for a Special Payment Plan.
– Credit Extension Plan
By written agreement with UPS, theShipper may elect to pay an annual credit
extension fee and thereafter receive
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UPS Tariff/Terms and Conditions of Service – United States   27UPS® Tariff/Terms and Conditions of Service – United States
Shipper on a monthly basis with no prepayment requirement. The invoices will
be payable within seven (7) days following
receipt by the Shipper. The credit extension fee is based upon the Shipper’s total
annual Charges, as estimated by UPS,
and is subject to change annually by UPS
in its sole and unlimited discretion. To
be eligible for the Credit Extension Plan,
the Shipper must use UPS’s transportation services and the Credit Extension
Plan solely for business, commercial, or
agricultural purposes. A Shipper is not
eligible for the Credit Extension Plan if
the Shipper uses UPS’s transportation
services and the Credit Extension Plan
for any personal, family, or household
purposes. By using the Credit Extension
Plan (if made available to the Shipper), theShipper represents, warrants, certifies, andagrees that it will use UPS’s trans­porta­tion services and the Credit Extension
Plan solely for business, commercial or
agricultural purposes and not for any
personal, family, or household purposes.
Past due balances will be subject to alate payment fee as described below inaddition to any collection costs which may
be incurred by UPS in the final collectionof Charges owed by the Shipper.
– Weekly Payment Plan
Each week the Shipper will receive an
invoice for the previous week’s Charges
except as described above. The invoice isdue within seven (7) days of receipt. No
prepayment is required under this plan.
Past due balances will be subject to alate payment fee as described below inaddition to any collection costs which may
be incurred by UPS in the final collectionof Charges owed by the Shipper.
– Credit Card Payment Plan
The Shipper may elect to pay the previous
week’s Charges by credit card. The Shipper
will receive billing detail itemized on its
card statement or a weekly invoice, except
as described above, from UPS listing
the previous period’s Charges incurred.
The Shipper will provide UPS with the
Shipper’s credit information to enable UPS
to process Charges incurred by the Shipper
on a weekly basis.
Shipper acknowledges and agrees that
there may be a delay of two or moredays between the date that payments
are received by UPS and the date thatthe payments are posted and credited
to the Shipper’s account with UPS. If a

UPS remittance advice is attached to the
Shipper’s payment, the payment willbe credited accordingly. If no remit­
tance advice is attached to the Shipper’s
payment, the payment will be credited to
the Shipper’s account.

payment fee will (a) affect the Shipper’s
responsibility to pay all Charges owed,or (b) in any manner preclude UPS fromexercising any of its rights or remedies
hereunder or under applicable law or
regulation.

53.3 Late Payment Fee
A late payment fee will be assessed if the
Shipper's payment for any Charges is notreceived by UPS by the invoice due date.
Except as otherwise stated below, thelate payment fee will equal eight percent(8%) of the total past due balance of the
Shipper's invoice (including without
limitation any previously assessed but
unpaid late payment fees).

53.4 Lien on Shipments
UPS shall have a general and continuinglien on any and all Shipments for which
services are being provided by UPS thatcome into UPS’s actual or constructive
possession or control for monies owed
to UPS with regard to the Shipment on
which the lien is claimed and/or any andall prior Shipment(s).

In determining the late payment fee for
the Monthly Prepayment Plan and theWeekly Prepayment Plan, UPS will apply
the prepayment amounts on accountwith UPS to reduce the calculated baseamount on which the late payment fee isassessed, provided that UPS will so apply
the prepayment amounts to the oldest
outstanding invoice first, and to eachsubsequent invoice thereafter, until the
prepayment amounts have been fully soapplied. If an invoice past due is fully socovered by the prepayment amount, nolate payment fee will apply. If an invoice
past due is partially so covered by the prepayment amount, the late payment fee will
apply to the portion not so covered by the
prepayment amount.

54. UPS Service Guarantee

For the Special Payment Plan, a latepayment fee will not be assessed if there
has been a positive balance in the Shipper’s
prepayment account with UPS at any time
during the 27-day period immediately
preceding the transmittal of the current
invoice to the Shipper. The late payment
fee for the Special Payment Plan will beassessed on the “charges this period” of
the Shipper’s invoice (including without
limitation any previously assessed but
unpaid late payment fees) that is past due.

– UPS Worldwide Express NA1®

A late payment fee will be assessed only
once on each invoice that is past due.
Each late payment fee will be due andpayable within seven (7) days following
the Shipper’s receipt of the invoice thatfirst reflects the assessment of the latepayment fee. The late payment fee is inaddition to any collection costs that may
be incurred by UPS in the final collectionof Charges owed by the Shipper. Neither
the assessment nor the payment of a late

UPS guarantees on-schedule Deliveryof Shipments shipped via the following
services, where available, to all 50 states
and Puerto Rico:– UPS Next Day Air® Early– UPS Next Day Air®
– UPS Next Day Air Saver®
– UPS 2nd Day Air A.M.®
UPS guarantees on-schedule Delivery of
Shipments shipped via the following services, where available, and provided that
customs clearance is performed by UPS
Supply Chain Solutions® brokerage offices
designated by UPS for clearing these
Shipments:– UPS Worldwide Express Plus®
– UPS Worldwide Express®
– UPS Worldwide Express Freight® Service– UPS Worldwide Saver®
– UPS Worldwide Express Saver®
In the event UPS fails to attempt Delivery
by the date and time (if applicable)
indicated at ups.com/ctc, for the applicabledate, time and location of tender, or as
provided when 1-800-PICK-UPS® (1-800742-5877) is called, UPS, at its option, will
either credit or refund the transportation
charges for each such Shipment to thepayer only, upon request, provided theconditions set forth in the UPS Service
Guarantee are met. Transportation charges
do not include other fees or charges that
may be assessed by UPS including, but notlimited to, fuel surcharges. This is the sole
remedy available under the UPS Service
Guarantee. UPS may, but is not required,to present the actual time of Delivery intracking detail or proof of Delivery, andups.com 1-800-PICK-UPS
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28

UPS® Tariff/Terms and Conditions of Service – United States
reserves the right to amend the actual timeof Delivery within forty-eight (48) hours ofthe date of Delivery.
UPS shall not have any liability whatsoever
for delayed Delivery, except as specificallyprovided for Shipments guaranteed
under the UPS Service Guarantee. Underno circumstances shall UPS be liable forany special, incidental, or consequential
damages including, but not limited to,damages arising from delayed Delivery
or failure to attempt on-schedule Delivery.
UPS may cancel, suspend or modify
the UPS Service Guarantee (or change
the guaranteed time in transit) for any
service(s), and for any period of time,
as determined by UPS in its sole andunlimited discretion, and without priornotice. Details are set forth at ups.com/
serviceguarantee.
54.1 Conditions
The UPS Service Guarantee is subject
to the following conditions:– UPS’s guaranteed Delivery schedule
has been obtained by referencing UPS’s
website or contacting a UPS Customer
Service office. “On-time” or “on-schedule”
means, subject to the terms of this UPS
Service Guarantee, Delivery is attempted
before or within 60 seconds of the
Delivery time published in the UPS
guaranteed Delivery schedule. UPS shallbe deemed to have attempted “on-time”
or “on-schedule” Delivery for purposesof the UPS Service Guarantee if (i) anyof the exclusions to the UPS Service
Guarantee applies, or (ii) any of theconditions set forth in the UPS Service
Guarantee is not met.

locations may require earlier pickup times(available at the UPS website).
– UPS is notified by UPS’s Interactive
Voice Response system or through UPS’s
online Billing Center at ups.com/billingof a service failure within fifteen (15)calendar days of the date of scheduled
Delivery or the date by which UPS has
amended or corrected the actual timeof Delivery in tracking detail or proofof Delivery, whichever is later, and isadvised of the Consignee’s name andaddress, date of shipment, Shipment
weight, and UPS tracking number.
– For UPS Worldwide Express Freight®
Service Shipments, the guarantee shallapply to a Shipment where any pallet
exceeds maximum size or weight restric­tions (as set forth at ups.com/wwefmax
dimweight) only if the Shipper obtained
confirmation of eligibility for the UPS
Service Guarantee, prior to tender of the
Shipment to UPS for service.
UPS reserves the right to refuse any request
for a credit or refund when such request iseither (a) made by, or (b) based on information obtained by, a party other than thepayer of the Charges.
54.2 Exclusions
UPS may cancel, suspend or modify the
UPS Service Guarantee (or change theguaranteed time in transit) for any
service(s), and for any period of time, as
determined by UPS in its sole and unlimited discretion, and without prior notice.
Details are set forth at ups.com/service
guarantee.

– Each Package and Shipment is properly
recorded in a UPS Shipping System.

The UPS Service Guarantee does not
apply to:– Each Package and Shipment bears theappropriate UPS tracking label and an
address label, or a combined label generated by a UPS Automated Shipping
System, showing the Consignee’s correct
name, deliverable address (UPS does notprovide Delivery to a P.O. Box), and ZIP
Code (or postal code for international
Shipments).

– UPS 2nd Day Air A.M®. Packages for
Residential deliveries.

– Each Package or pallet in a Shipment
bears a UPS Saturday Delivery routing
label (where required) when optional
Saturday service is requested andavailable.
– Each Shipment is tendered to UPS during
UPS’s published business hours. Shipments
received from or destined to certain– Shipments tendered pursuant to Drop
Shipments, special operating plans, or
customized handling or processing
arrangements, or tendered either underan account number on which Service
Guarantee claims are addressed by aspecial agreement or where such claims
have been addressed by special agreement with the payer of the Charges.
– Shipments processed using a UPS
Automated Shipping System that is not
located at the pickup address assigned to
the UPS account number on which the
Shipment was made.

– UPS Ground Returns Service Packages.
– Packages subject to a Large Package
Surcharge or Additional Handling Fee,
Packages that exceed maximum size or
weight limits, Shipments contain­ing
any Package subject to a Large Package
Surcharge, Additional Handling Fee, orthat exceed max­imum size or weight
limits, or UPS Worldwide Express Freight®
Service Shipments tendered without
prior approval containing any pallet
exceeding maximum size or weight
restrictions (as set forth at ups.com/
wwefmaxdimweight).
– Shipments made using a Call Tag.
– Shipments subject to a UPS Delivery
Intercept® request, Delivery Change
Request, or a UPS My Choice® request.
– Shipments that are delayed due to causes
beyond UPS’s control including, but notlimited to: the unavailability or refusalof a person to accept Delivery of the
Shipment, acts of God, natural disasters,
war risks, acts of terrorism, acts of publicauthorities acting with actual orapparent authority, acts or omissions ofcustoms or similar author­ities, authorityof law, insufficient information provided
by a customer, Hazardous Materials
Packages improperly offered for transport, the application of security regula­tions imposed by the government, orotherwise applicable to the Shipment,
riots, strikes or other labor disputes, civil
unrest, disruptions in national or local
air or ground transportation networks(including, but not limited to, UPS’s
transportation net­work), pandemic,
epidemic or other public healthconditions, disruption or failure ofcommunication and information
systems, and adverse weather conditions.
– International Shipments for which the
Shipper has selected the Receiver or Third
Party as the payer of any applicableduties and taxes and Delivery is delayed
until payment arrange­ments are made.
– UPS Import Control® Shipments forwhich the Shipper has selected commercial invoice removal.
– UPS Ground Shipments or UPS®
Standard Shipments that are pickedup or scheduled to be delivered during
the applicable dates set forth in theYear-End Holiday Schedule available
at ups.com/holidays.

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UPS Tariff/Terms and Conditions of Service – United States   29UPS® Tariff/Terms and Conditions of Service – United States– Shipments without Timely Upload of
PLD, Shipments not accompanied by a
UPS Smart Label tag, or when the delivery
address on any address label or combinedlabel affixed to the Package does notmatch the delivery address on the UPS
Smart Label tag, bar code, or PLD for
the Package.
– UPS Air Services and UPS 3 Day SelectShipments of Hazardous Materials or
Dangerous Goods Shipments, and allinternational Hazardous Materials or
Dangerous Goods Shipments except
UPS Standard Shipments.

55. Claims and Legal Actions:Individual Binding Arbitration of ClaimsTime Limits and Pleading Requirements
for Claims/No Right to Set Off
Claims against UPS must be made withinstrict time limits, including as set forthin Section 53.1 (“Invoice Adjustment”)
regarding invoice adjustments or billing
disputes; Section 55.3 (“Time Limit for
Notice and Filing of Claims for Loss or
Damage to Property”) regarding claims forloss or damage to property; and pursuant
to Section 54 “UPS Service Guarantee.”

All claims against UPS arising out of or
related to the provision of services by UPS,
including, but not limited to, demands
for damages, refunds, credits, and any
legal or equitable relief whatsoever, shallbe extinguished unless the Claimant (1)timely and completely complies withall applicable notice and claims periods
set forth in the Terms and in the Service
Guide, including as to claims for loss
or damage to property under Section
55.3, claims under Section 54 (“UPSService Guarantee”), claims for invoiceadjustments under Section 53.1, or claims
for breach of contract or any other causeof action; and (2) pleads on the face ofany complaint filed in court against UPS
or states in its submission of its claim in
arbitration against UPS, as the case may
be, satisfaction and compliance with those
notice and claims periods as a contractual
condition pre­cedent to recovery.
Claimants may not deduct the amounts ofpending claims from any Charges owed to
UPS, and the Shipper waives any and allrights, including any statutory or common
law rights, to set off the amount of any
claim against Charges owed to UPS.

Agreement to Arbitrate Claims
Claimant and UPS agree that, except for
disputes that qualify for state courts oflimited jurisdiction (such as small claims,
justice of the peace, magistrate court, andsimilar courts with monetary limits ofless than $30,000 on their jurisdictions
over civil disputes), any controversy or
claim, whether at law or equity, arising outof or related to the provision of services
by UPS, regardless of the date of accrualof such dispute, shall be resolved in its
entirety by individual (not class-wide norcollective) binding arbitration. Claimant
and UPS expressly agree that the foregoingobligation to arbitrate disputes regardlessof the date of accrual of such disputes
includes, but is not limited to, preexisting
disputes and disputes that arise from orrelate to Packages shipped at the time of aprevious version of these Terms. Claimant
and UPS further agree that the foregoingobligation to arbitrate disputes applies toclaims brought by UPS against Claimant,
regardless of whether Claimant has alsobrought a claim against UPS.
Arbitration is the submission of a disputeto a neutral arbitrator, instead of a judge
or jury, for a final and binding decision,
known as an “award.” Arbitration provides
for more limited discovery than in court,
and is subject to limited review by courts.
Each party has an opportunity to present
evidence to the arbitrator in writing or
through witnesses. An arbitrator can only
award the same damages and relief thata court can award under the law andmust honor the terms and conditions in
the Terms.Claimant and UPS agree that
their sole relationship is a contractual one
governed by the Service Guide and Terms.
Any controversy or claim arising out ofor related to the provision of services by
UPS shall be resolved solely based on theagreements set forth in the Service Guide
and Terms.
Institutional Arbitration
The arbitration shall be conducted by
the American Arbitration Association(AAA) in accordance with its Commercial
Arbitration Rules or, provided that you
are an individual consumer and are using
UPS’s services for personal (not business)use, the Consumer Arbitration Rules(collectively referred to herein as the "AAARules"), and judgment on the award may
be entered in any court of competentjurisdiction. The AAA Rules, including
instructions for how to initiate arbitration,
are available at adr.org. The arbitrator shalldecide all issues of the case on the basisof the applicable law, not equity. If you
initiate arbitration, you must serve UPS’s
registered agent for service of process,Corporation Service Company, which has
locations in every state. Information also
can be found on the website of your local
Secretary of State.
Any arbitration under this Agreement
will take place on an individual basis;class, mass, consolidated or combined
actions or arbitrations or proceeding asa private attorney general are notpermitted. Claimant and UPS are eachwaiving the right to trial by jury. Claimant
and UPS are further giving up the ability toparticipate in a class, mass, consolidated
or combined action or arbitration.
Place of Arbitration/Number of
Arbitrators/Costs of Arbitration/
Governing Law/Survival
Any arbitration will take place in the
county where Claimant resides and will be
determined by a single arbitrator. Solely
with respect to a Claimant that does notreside in the United States, the arbitration
will take place in Fulton County, Georgia.
The initial filing fee required of Claimantby the AAA Rules shall be paid by
Claimant to the extent such fee does notexceed the amount of the fee required tocommence a similar action in a court that
otherwise would have jurisdiction. For
all non-frivolous complaints, UPS will
pay the amount of such fee in excess ofthat amount. The arbitrator will allocate
the administrative costs and arbitral feesconsistent with the applicable rules of
the American Arbitration Association.
Reasonable attorney’s fees and expenses
will be allocated or awarded only to theextent such allocation or award is available
under applicable law.
All issues are for the arbitrator to decide,
except that issues relating to the scope,
application, and enforceability of thearbitration provision, issues relating
to the interpretation or application of
the provision guarantying access tostate courts of limited jurisdiction for
qualifying disputes, and issues relating
to interpretation or application of theprohibition on participation in class,mass, consolidated or combined actions
or arbitrations or proceedings as a private
attorney general, are all issues for acourt to decide. The Federal Arbitration

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UPS® Tariff/Terms and Conditions of Service – United States
Act governs the interpretation andenforcement of this provision. Thisagreement to arbitrate shall survive
termination of the Terms.
The arbitration demand must plead withparticularity facts that demonstrate thedispute does not qualify for state courts oflimited jurisdiction (such as small claims,
justice of the peace, magistrate court, andsimilar courts with monetary limits of lessthan $30,000 on their jurisdictions overcivil disputes). Where the dispute relates toa shipment, in order to commence arbitration, the arbitration demand must provide
particularized information that identifies
the shipment or shipments, such as by
the date(s) of shipment and UPS tracking
number(s).
Severability
Notwithstanding anything to the contraryin the AAA Rules, if any part of this arbitration provision is deemed invalid, illegal
or unenforceable for any reason, this shallnot affect the validity, legality or enforceability of the remainder of this arbitration
provision, and the arbitrator shall havethe authority to amend any provisions
deemed invalid, illegal or unenforceable
to the minimum extent necessary to makethe same valid, legal and enforceable while
preserving the intent of the parties as
expressed in these Terms.
Desk Arbitration
For all disputes concerning an amount lessthan fifteen thousand dollars ($15,000.00),
the parties shall submit their arguments
and evidence to the arbitrator in writing
and the arbitrator shall make an award
based only on the documents; no hearing
will be held unless the arbitrator in his
or her discretion, and upon request of aparty, decides it is a necessity to require
an in-person hearing. For a dispute governed by the AAA Consumer Arbitration
Rules where the arbitrator issues an award
in favor of Claimant, and concerning anaward between fifteen thousand dollars($15,000.00) and fifty thousand dollars($50,000.00), inclusive, UPS shall refund
Claimant's filing fee under the AAA Rules
following conclusion of the arbitration,
provided that Claimant agrees that bothparties shall submit their arguments andevidence to the arbitrator in writing andthat the arbitrator shall make an award
based only on the documents, without ahearing being held. Notwithstanding thisprovision, the parties may agree to proceedwith desk arbitration at any time.

Access to Small Claims Courts
All parties shall retain the right to seek
adjudication in a state court of limited
jurisdiction, such as small claims, justiceof the peace, magistrate court, and similar
courts with monetary limits of less than
$30,000 on their jurisdiction over civil
disputes, for individual disputes within
the scope of such court's jurisdiction. If theclaims asserted in any request or demand
for arbitration could have been brought insuch a court of limited jurisdiction, theneither party may elect to require that theclaims be heard in such court of limited
jurisdiction, rather than in arbitration, by
notifying the other party of that election
in writing.
Acknowledgements
Claimant and UPS acknowledge and agree
that pursuant to these Terms:– CLAIMANT AND UPS AGREE THATWE ARE WAIVING THE RIGHT TOHAVE A TRIAL BY JURY TO RESOLVEANY DISPUTE ALLEGED AGAINSTCLAIMANT, UPS OR RELATED THIRDPARTIES;– CLAIMANT AND UPS AGREE THAT WE
ARE WAIVING THE RIGHT TO HAVE A
COURT, OTHER THAN A STATE COURT
OF LIMITED JURISDICTION AS DEFINEDABOVE, RESOLVE ANY DISPUTE
ALLEGED AGAINST CLAIMANT, UPS
OR RELATED THIRD PARTIES;– CLAIMANT AND UPS AGREE THAT WE
ARE WAIVING THE RIGHT TO HAVEA COURT REVIEW ANY DECISION OR
AWARD OF AN ARBITRATOR, WHETHERINTERIM OR FINAL, EXCEPT FOR
APPEALS BASED ON THOSE GROUNDSFOR VACATUR EXPRESSLY SET FORTH
IN SECTION 10 OF THE FEDERALARBITRATION ACT.
– CLAIMANT AND UPS AGREE THAT WE
ARE WAIVING THE RIGHT TO SERVEAS A REPRESENTATIVE, AS A PRIVATEATTORNEY GENERAL, OR IN ANYOTHER REPRESENTATIVE CAPACITY,
JOIN AS A CLASS MEMBER, AND/OR
TO PARTICIPATE AS A MEMBER OF A
CLASS OF CLAIMANTS IN ANY CLASS,
MASS, CONSOLIDATED OR COMBINEDACTION OR ARBITRATION FILEDAGAINST CLAIMANT, UPS AND/OR
RELATED THIRD PARTIES.

Award
The arbitrator may award money or
equitable relief in favor of only theindividual party seeking relief and only
to the extent necessary to provide relief
warranted by that party’s individual claim.
Similarly, an arbitration award and any
judgment confirming it apply only to thatspecific case; it cannot be used in any othercase except to enforce the award itself.
To reduce the time and expense of thearbitration, the arbitrator will not provide
a statement of reasons for his or her award
unless a brief explanation of the reasonsis requested by one of the parties. Unless
both Claimant and UPS agree otherwise,
the arbitrator may not consolidate morethan one person’s claims, and may nototherwise preside over any form of arepresentative, private attorney general orclass proceeding.
Confidentiality of Arbitration
Notwithstanding anything to the contraryin the AAA Rules, UPS and Claimant agree
that the filing of arbitration, the arbitration
proceeding, any documents exchanged or
produced during the arbitration proceeding,any briefs or other documents prepared
for the arbitration, and the arbitral award
shall all be kept fully confidential andshall not be disclosed to any other party,
except to the extent necessary to enforce
this arbitration provision, arbitral award
or other rights of the parties, or as requiredby law or court order. This confidentiality
provision does not foreclose the American
Arbitration Association from reporting
certain consumer arbitration caseinformation as required by state law.
55.1 Making Claims for Loss or Damage
to Property
All notices of claims for loss of or damage
to property transported or accepted fortransportation must include the date ofshipment, the tracking number, and thenature of the loss or damage. A request for
proof of Delivery or damage inspectionor the filing of a lawsuit do not constitutenotification of a claim. Notice of a claim forloss or damage to property must be madeusing one of the following methods:– Submit online at ups.com/us/en/support/
file-a-claim.page; or–Call 1-800-PICK-UPS® (1-800-742-5877).
All claims for loss of or damage toproperty transported or accepted forups.com

UPS Tariff/Terms and Conditions of Service – United States   31UPS® Tariff/Terms and Conditions of Service – United Statestransportation must: (1) be in writing (oran electronic communication) and must
include reference to the Source Document
or pickup record number and date ofshipment or copies of other documents
sufficient to identify the Shipment
involved, and the declared value; (2)assert the liability of UPS for alleged loss
or damage; (3) make claim for paymentof a specified or determinable amount ofmoney; and (4) be accompanied by a copyof the original invoice or, if no invoice wasissued, other proof, certified to in writing,as to the purchase price paid by theConsignee (where the property involved
has been sold to the Consignee), actual
cost or replacement cost of the property, or
extent of the damage to the property.
Claims for loss or damage to property
must be filed in writing and transmitted
electronically at ups.com/us/en/support/
file-a-claim.page.
No claims will be voluntarily paid unless
UPS receives notice of the claims andthey are filed in writing and transmitted
electronically by or on behalf of the
Shipper in accordance with theseprovisions.
A right or claim, of any kind, for loss ordamage to property is conditioned uponfull and strict compliance with this Section
55.1 and Sections 55.3 through 55.6. Fulland strict compliance with this Section
is required, even where it is believed thatsuch compliance would not result in relief
or would otherwise be futile.
55.2 Acknowledgment of Claims for Lossor Damage to Property
After receiving a proper written andelectronic transmission of a claim in themanner and form and with the supporting documents described in Section 55.1(“Making Claims for Loss or Damage toProperty”) and Section 55.4 (“Investigationof Claims for Loss or Damage to Property”)
herein, UPS or its designee will acknowledge the receipt of such claim in writingor electronically to the claimant within 30
days after the date of receipt, unless suchclaim has already been paid or denied inwriting or electronically. UPS will at thetime each claim is received create a separate file and assign thereto a successive
claim file number and note that number
on all documents filed in support of theclaim and all records and correspondencewith respect to the claim, including thewritten acknowledgmentof receipt and, if in its possession, theSource Document and delivery receipts,
if any, covering the Shipment involved. At
the time such claim is received, UPS willcause the date of receipt to be recordedon the face of the claim document, andthe date of receipt will also appear on theacknowledgment of receipt sent to theclaimant.
55.3 Time Limit for Notice and Filing ofClaims for Loss or Damage to Property
As a condition precedent to recovery, allclaims for loss or damage to property
must be noticed and filed in writing andtransmitted electronically with UPS
within the following time limits:– For domestic Shipments (including shipments to and from Puerto Rico), UPS
must receive notice of claims within sixty
days after Delivery of the Package or, incase of failure to make Delivery, withinsixty days after the date of scheduled
Delivery. Claims must be filed withinnine months after Delivery of the Package
or, in case of failure to make Delivery,
within nine months after the date ofscheduled Delivery.
– For international Shipments, claims mustbe filed within sixty days after Deliveryof the Package or pallet or, in the case of
non-Delivery, within sixty days after thedate of scheduled Delivery.
– Suits shall be instituted within two years
after denial of any portion of the claim.
Where UPS does not receive notice ofclaims, claims are not filed, or suits are
not instituted thereon in accordancewith the foregoing pro­v isions, suchclaims shall be deemed waived and will
not be paid.
55.4 Investigation of Claims for Lossor Damage to Property– Prompt Investigation. Each claim for loss
or damage to a Package or Shipment filed
in the manner prescribed herein will bepromptly and thoroughly investigated,
if investigation has not already been
made prior to receipt of the claim.
– Supporting Documents. Each claim
must be supported by the following:(1) evidence of payment of the shipping
and any declared value charges; and (2)either the original invoice or a photocopy,
exact copy, or extract of, the original
invoice, a certification of prices or costs,
with trade or other discounts, allowance,or deductions of any nature whatsoever
and the terms thereof, or depreciationreflected thereon. Where the property
involved in a claim has not been invoiced
to the Consignee shown on the billof lading or receipt, where an invoice
does not show price or cost, where
the property involved has not beensold, or where the property has beentransferred at bookkeeping values only,
UPS will, before paying a claim, require
the claimant to establish the value inthe quantity shipped, transported,or involved. UPS reserves the right torequest the original shipping record or
Source Document.
For an asserted claim of $1,000 or more
for a Package processed through a UPS
Shipping System and tendered to a UPS
driver or UPS Customer Center, a copy ofthe signed high-value shipment summary
applicable to the Shipment obtained by the
Shipper and signed by the UPS driver or
UPS Customer Center representative at thetime of tender may be required to support
the claim. UPS reserves the right to refuse
to pay any claim if, having requested sucha signed high-value shipment summary,no such summary is provided.
For an asserted claim of $1,000 or more
for an international UPS Returns® or a
UPS Import Control® Package or pallet, thesigned UPS high-value shipment summary
applicable to the Shipment must be submitted in support of the claim.
By filing a claim and supporting
documents to UPS, the claimantcertifies that the claim, amount ofclaim, and supporting documents aretrue and correct. The submission offalse information as part of the claims
process will result in automatic denial ofa claim. Packages for which such claims
are submitted are considered prohibited
articles and are subject to an additional fee.
– Original Packaging Materials. In theevent that a claim is made for damage
to a Shipment, the original packaging
materials must be made available to
UPS or its designee for inspection prior
to reshipment. UPS reserves the right torefuse to pay any claim for damage toproperty if, having requested the original
packaging materials, they are not madeavailable for inspection.
– Verification of Loss. When an asserted
claim for loss of an entire Package orpallet or an entire Shipment cannot beups.com 1-800-PICK-UPS
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UPS® Tariff/Terms and Conditions of Service – United Statesotherwise authenticated upon investigation, UPS will obtain from the Consigneeof the Shipment involved a certifiedstatement in writing that the property
for which the claim is filed has not been
received from UPS or from any othersource. UPS reserves the right to require
verification by the filing of a police reportand providing a copy of the filed reportto UPS in support of the claim.
55.5 Salvage
When UPS pays the actual cost, the purchase price, or the replacement cost of theproperty, all rights, title to, and interest in
the property shall thereupon pass to UPS,
and UPS reserves the right to obtain theproperty for salvage. Payment of a claimin such circumstances shall be contingent
on UPS’s receipt of the damaged property
in the same condition as on the date thedamage was incurred.
55.6 Disposition of Claims for Lossor Damage to Property
UPS or its designee, after receiving awritten claim for property transported,
will pay, decline, or make a firm com­
promise settlement offer in writing to
the claimant within 120 days after UPS
receives the claim; provided, however,that if the claim cannot be processed anddisposed of within 120 days after receipt,
UPS or its designee will at that time and at
the expiration of each succeeding 60-day
period while the claim remains pending,advise the claimant in writing of the statusof the claim and the reason for the delay inmaking final disposition thereof and shallretain a copy of such notice to the claimant
in its claim file.
No claim for loss or damage shall be paid
unless a valid claim has been filed inaccordance with terms set forth herein(in Section 55.1, “Making Claims for Loss or
Damage to Property,” Section 55.3, “Time
Limit for Notice and Filing of Claims for
Loss or Damage to Property,” and Section
55.4, “Investigation of Claims for Loss or
Damage to Property”). UPS reserves theright to refuse to pay any claim for loss ordamage to property until all outstanding
Charges owing to UPS have been paid infull. UPS reserves the right to refuse to pay
any claim for loss of property if, having
requested a detailed description of theproperty, no such description is provided.

56. Declared Value; Liability

UPS’s liability for loss or damage to each
UPS domestic Package or international
Shipment, or to each pallet in a UPS
Worldwide Express Freight® Service
Shipment, is limited to a value of $100,
except as set forth below. Unless a greater
value is recorded in the declared value
field of the UPS Source Document or the
UPS Automated Shipping System used,
the Shipper agrees that the released valueof each domestic Package or international
Shipment, or pallet is no greater than$100, which is a reasonable value under
the circumstances surrounding thetransportation, and that UPS shall not beliable for more than $100 for each domestic
Package or international Shipment or
pallet.
UPS has no liability whatsoever for delayed
Delivery, except as specifically provided
for Shipments guaranteed under the UPS
Service Guarantee.
To increase UPS’s limit of liability for loss
or damage above $100, the Shipper must
declare a value in excess of $100 for each
Package or pallet in the declared value fieldof the UPS Source Document or the UPS
Automated Shipping System used and pay
an additional charge. The Shipper cannot
declare a value in excess of the maximum
allowable limits set forth below. UPS shallnot be liable under any circumstances for
an amount in excess of the declared valueof a domestic Package or international
Shipment, or pallet. When a Shipper declaresa value in excess of $100, it does not receive
any form of insurance. Shippers desiring
cargo insurance, all risk insurance, oranother form of insurance should purchasesuch insurance from a third party. Cargo
insurance may be available through UPS
licensed affiliates UPS Capital Insurance
Agency, Inc. and Parcel Pro, Inc.
The rules relating to liability establishedby the Convention for the Unification of
Certain Rules Relating to International
Carriage by Air signed at Warsaw,
Poland, on October 12, 1929, that convention as amended, or the Convention
for the Unification of Certain Rules forInternational Carriage by Air (Montreal,
28 May 1999), shall apply to the international carriage of any Shipment insofar as
the same is governed thereby. There are

no stopping places which are agreed uponat the time of tender of the Shipment, and
UPS reserves the right to route the Ship­
ment in any way UPS deems appropriate.
56.1 Maximum Declared Values
The maximum declared value is $50,000
per Package and $100,000 per pallet, except
for the following for which the maximum
declared value may not exceed:– Subject to the limitations set forth below,
certain Packages are eligible for theenhanced maximum declared value of$70,000 per Package (“Enhanced Maximum
Declared Value”). A Package is eligible
for Enhanced Maximum Declared Value
only where the Package is a domestic
Package; is tendered pursuant to the
Shipper’s Scheduled Pickup Service;
the service level selected is a UPS Next
Day Air delivery service; the Package isproc­essed for shipment using a UPS
Shipping System (declarations of value
on paper Source Documents are noteligible for Enhanced Maximum Declared
Value); and the Package does not containany hazardous material or a Perishable
Commodity. Except as set forth in thisSection, the portion of any declarationof value above $50,000 per Package is nulland void;– $1,000 per Package for Packages shippedby a Third-Party Retailer if no high-value
control log was provided to UPS on
tender of the Package;– $1,000 per Package for a Package processed for shipment prior to tender using
a UPS Shipping System and tendered toa UPS driver or UPS Customer Center,unless a UPS high-value shipment sum­mary is obtained by the Shipper or person
tendering the Package and signed by thedriver or UPS Customer Center
representative upon tender of the
Package;– up to $10,000 per Package for a Package
shipped to a UPS Access Point® location(excluding Packages shipped to The UPSStore® locations and Packages redirected
to a UPS Access Point location by UPS,
the Consignee, or the Shipper);– $500 per Package for a Package shipped
via a UPS Drop Box;
– up to $1,000 per Package for a Package
shipped via a Third-Party Retailer or UPS

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UPS Tariff/Terms and Conditions of Service – United States   33UPS® Tariff/Terms and Conditions of Service – United States
Access Point® location (including a UPS
Access Point® locker) if such Package wasprocessed for shipment using a UPS
Shipping System prior to drop off at theThird-Party Retailer or UPS Access Point®
location or billed using Bill My Account;– $1,000 per Package or pallet for inter­national Shipments containing jewelry(not including costume jewelry), or$2,500 per Package or pallet for Shipments
tendered to eligible destinations set forthat ups.com/jewelry;– $1,000 per Package or pallet for
Shipments containing unset precious
stones or industrial diamonds, or $2,500
per Package or pallet for international
Shipments tendered to eligible destination set forth at ups.com/jewelry;– $1,000 per Package for domestic Packages
returned via UPS Print Return Label, UPS
Print and Mail Return Label, Electronic
Return Label, or 1 UPS Pickup Attempt
Return Services, (including via UPS
Returns® on the Web service);– $1,000 per Package or pallet for international Shipments returned via the following UPS Returns® Services: UPS Print
Return Label, UPS Print and Mail Return
Label, Electronic Return Label, 1 UPS
Pickup Attempt, or 3 UPS Pickup Attempts(including via UPS Returns® on the Web),
unless a UPS high-value shipment sum­mary is obtained by the Shipper or per­son
tendering the Package or pallet andsigned by the driver or UPS Customer
Center representative upon tender of
the Shipment;– $1,000 per Package or pallet for interna­
tional UPS Import Control® Shipments
unless a UPS high-value shipment sum­mary is obtained by the Shipper or person
tendering the Package or pallet andsigned by the driver or UPS Customer
Center representative upon tender of
the Shipment;– $999 per Package for Packages shipped
via Shipper Release service;– $500 per Package for loss or damage to
any Shipment containing an article that,absent a signed written agreement with
UPS allowing Shipment, UPS does nototherwise accept for transportation or
Shippers are prohibited from shipping(UPS has no liability without such an
agreement).

Shippers cannot declare a value for UPS®
Prepaid Letters.
Declaring a value in the declared value
field of the UPS Source Document or UPS
Automated Shipping System used does notincrease UPS’s limitations of liability for,and Shippers may not declare a value for,damages related to providing or failure
to provide C.O.D. service, including, but
not limited to: failure to collect the C.O.D.
amount; failure to collect the specified
form of payment; collection of an instrument in the wrong amount; failure or delay
in delivering the collected instrument
to the Shipper; or collection of forged,
insufficient funds, or otherwise invalid
instruments.
Any declared value contrary to what isallowed in the applicable Terms or Service
Guide (e.g., the portion of any declarationin excess of allowed maximums) is nulland void. Acceptance for carriage or receipt
of payment for any Package or Shipment
bearing a declared value contrary to what
is allowed does not constitute a waiverof any provisions of the Terms or Service
Guide limiting UPS’s liability or responsibility for any such Package or Shipment.
If a Shipper declares value in excess of theapplicable maximum allowed or in any
respect contrary to what is allowed in
the applicable Terms or Service Guide, itis the Shipper’s sole responsibility timely
to request an adjustment as set forth in
Section 53.1 (“Invoice Adjustment”) torecover any Charges. Shippers who fail todo so will be liable for all invoiced Charges.
56.2 Liability Limits
UPS’s maximum liability for loss ordamage to each UPS domestic Package orinternational Shipment, or to each pallet ina UPS Worldwide Express Freight® Service
Shipment, shall not exceed the lesser of:– $100, when no value in excess of $100 is
declared on the Source Document or UPS
Automated Shipping System used (orwhen a value in excess of $100 is declared,
but the applicable declared value charges
are not paid);– the declared value on the Source Document or UPS Automated Shipping Systemused when a value in excess of $100 is
declared and the applicable declaredvalue charges paid;– the purchase price paid by the Consignee(where the shipped property has beensold to the Consignee);– the actual cost of the damaged or lost
property;– the replacement cost of the property at
the time and place of loss or damage; or– the cost of repairing the damaged
property.
UPS’s liability for Shipments containing
the following commodities shall be limited
as follows:– Checks. UPS’s liability for a Shipment
containing a check or checks is limited tothe cost of stopping payment on and reissuing the check(s), not to exceed $100 per
Package or pallet. In no event shall UPS
be liable for the face value of the check(s).
– Phone Cards, Tickets, Gift Cards, andSimilar. UPS’s liability for a Shipment
containing a phone card, ticket (such as
event or airline ticket), gift certificate, giftcard, coupon, or other similar printed
matter with an exchange value is limited
to the cost (which shall not include any
amount of the value attached to the card,certificate, or coupon, or similar printed
matter) of replacing the physical card(s),certificate(s), or printed matter, not toexceed $100 per Package or per pallet.
In no event shall UPS be liable for theface value of any phone card, ticket, gift
certificate, gift card, coupon, or similar
printed matter.
– Media. UPS’s liability for a Shipment
containing documents, film, photographs(including negatives), slides, transparencies, videotapes, compact discs, laser
discs, computer tapes, and media ofsimilar nature is limited to the replacement cost of the media on which thecontent is recorded.
– Pairs, Parts. In the event of loss of ordamage to a pair or set of articles, UPS’s
liability is limited to the value of thatpart of the pair or set which is lost or
damaged, and UPS shall not be liable
for the value of the whole pair or set.
In the event of loss of or damage to any
part of property (including any part of amachine) which, when complete for saleor use, consists of several parts, UPS shallbe liable only for the value of the part lostor damaged, not to exceed the declaredups.com 1-800-PICK-UPS
ups.com

34

UPS® Tariff/Terms and Conditions of Service – United Statesvalue of the part lost or damaged. In no
event shall UPS be liable for the value ofthe complete item.
In the event of partial loss or damage to apallet in UPS Worldwide Express Freight®
Service, UPS shall be liable only for the valueof the contents of the pallet lost or damaged,
and not the value of the full pallet.
56.3 Exclusions from Liability
UPS shall not be liable or responsible for:– loss or damage to articles of unusual
value (as defined in these Terms);– loss or damage to Prepaid Letters;– loss or damage resulting from insects,
moths, vermin, inherent vice, deteri­ora­tion, dampness of atmosphere, extremeof temperature, ordinary wear and tear,or that which occurred or arose prior
to or after the course of transportation
by UPS;– loss or damage resulting from improper,
inadequate or unsafe packaging, labeling,or wrapping that fails to meet UPS's
published standards related thereto set
forth in the Terms or at ups.com;– damage to any Package or Shipment
where the original packaging materials
are not made available to UPS for
inspection;– loss or damage resulting from the misuseof shipping labels or UPS Shipping
Systems;– loss or damage to Perishable Commodities
to the extent the loss or damage resultsfrom exposure to heat or cold or the
perishable nature of the item;– loss or damage to human remains, fetal
remains, human body parts, humanembryos, or components thereof;– loss or damage to fluorescent tubes orbulbs;– damage to the outer container, including
but not limited to luggage or othercontainers having value that are shippedwithout separate protective packing;– loss of, damage to, or irretrievability ofdata stored on any type of media, or of
information including without limitation
personal, health or financial information;– loss or damage due to acts of God, natural
disasters, war risks, acts of terrorism,

nuclear damage, acts of public authorities
acting with actual or apparent authority,
acts or omissions of customs or similarauthorities, authority of law, theapplication of security regulations
imposed by the government or otherwise
applicable to the Shipment, riots, strikes
or other labor disputes, civil unrest,
disruptions in national or local air or
ground transportation networks(including, but not limited to, UPS’s
transportation network), pandemic,
epidemic or other public healthconditions, disruption or failure ofcommunication and information
systems, or adverse weather conditions;– loss or damage to any Package or Ship­
ment for which UPS has no scan or otherrecord reflecting that the Package or
Shipment was tendered to UPS by the
Shipper; or– loss or damage to any Shipment containing articles that:(i) Shippers are prohibited fromshipping;(ii) U PS does not or is not authorized toaccept for transportation;(iii) UPS states that it will not accept; or(iv) UPS has a right to refuse or that
UPS states it will accept only upon
express written approval, except
where the Shipper has entered into a
signed written agreement with UPS
expressly allowing the Shipper
to tender such articles to UPS fortransportation notwithstanding
these Terms.
For clarity, written agreements wherein
UPS or any of its affiliates has agreed toprovide services other than transportation,
for articles that Shippers are prohibitedfrom shipping, that UPS does not or is not
authorized to accept for transportation,that UPS states that it will not accept, orthat UPS has a right to refuse, even if suchservices are incidental to or contemplatetransportation, do not constitute agreement by UPS to accept such items fortransportation.
UPS shall not be liable for any damages ofany kind, under any theory, arising fromor relating to, directly or indirectly, inwhole or in part, the loss of or unauthorized access, acquisition, use, modification,
disclosure, or destruction of, or damage

to, personal, health, financial, or any
other type of data or information, including, without limitation, Social Security
number, date of birth, driver’s license
number, credit card number, and financial
account information. Notwithstanding
any other provisions to the contrary andto the fullest extent permitted by applicable law, UPS will in no event be liable to
Shipper, Consignee, or any other person,for any loss, damage, or costs of any kindarising out of or related to any data loss,
data exposure, misuse of data, unauthorized access to data or electronic system(s),or cybersecurity or data privacy incident,
regardless of whether or not any such loss,
damage, or costs are caused by, or otherwise attributable to, UPS.
UPS shall not be liable for any loss ordamage arising from providing service
to, or on behalf of, a person or entitythat obtains such services, including thedelivery of property, by trick, false pretense, or other fraudulent scheme.
UPS shall not be liable for any loss ordamage arising from fraud committed against the Shipper, Consignee or
UPS, including but not limited to loss ordamage to Shipments that are redirected
or intercepted by a third party withoutauthorization.
UPS shall not be liable for any damages
arising from UPS’s inability, failure, orrefusal to comply with a request to stop,
return, or re-route shipment of a Package
after tender to UPS.
UPS shall not be liable for any interruptionof service due to causes beyond UPS’s
control including, but not limited to: theunavailability or refusal of a person toaccept Delivery of the Shipment, acts ofGod, natural disasters, war risks, actsof terrorism, acts of public authorities
acting with actual or apparent authority,
acts or omissions of customs or similarauthorities, authority of law, insufficient
information provided by a customer,
Hazardous Materials Packages improperly
offered for transport, the applicationof security regulations imposed by thegovernment or otherwise applicable to
the Shipment, riots, a government agency
hold, strikes or other labor disputes, civil
unrest, disruptions of any kind in national

ups.com

UPS Tariff/Terms and Conditions of Service – United States   35UPS® Tariff/Terms and Conditions of Service – United States
or local air or ground transportation
networks (including, but not limited to,
UPS’s transportation network), pandemic,
epidemic or other public health conditions,disruption or failure of communicationand information systems, and adverse
weather conditions.
UNDER NO CIRCUMSTANCES SHALLUPS BE LIABLE FOR ANY SPECIAL,INCIDENTAL, OR CONSEQUENTIAL
DAMAGES INCLUDING, BUT NOT
LIMITED TO, DAMAGES ARISING FROM
LOSS, MISDELIVERY OF, OR DAMAGE
TO PROPERTY, DELAYED DELIVERY, OR
FAILURE TO ATTEMPT DELIVERY IN
ACCORDANCE WITH THE UPS SERVICEGUARANTEE, WHETHER OR NOT UPSHAD KNOWLEDGE SUCH DAMAGESMIGHT BE INCURRED. UNDER NO CIRCUMSTANCES SHALL UPS BE LIABLE
FOR ANY DAMAGES WHATSOEVER FOR
DELAYED DELIVERY, EXCEPT AS SPECIFICALLY PROVIDED FOR SHIPMENTS MADE
UNDER THE UPS SERVICE GUARANTEE.
Acceptance for carriage of any Shipment
containing articles that Shippers are prohibited from shipping, that UPS does notor is not authorized to accept for transportation, that UPS states it will not accept,
or that UPS has a right to refuse, does notconstitute a waiver of any provisions of
the Terms or Service Guide limiting UPS’s
liability or responsibility for any such
Package or Shipment.

57. Data Handling

The Shipper agrees that UPS and othercompanies in the UPS group of companies worldwide (i) may use data provided
by the Shipper for purposes that include
providing UPS’s services, products, andsupport; handling the Shipper’s payments,
claims, requests, and UPS accounts; communicating with the Shipper or Consignee
to provide tracking updates and information on special events, surveys, contests,
offers, promotions, products, and services;
providing advertising that may be tailoredto the Shipper’s or Consignee’s interests;
operating, evaluating, protecting, andimproving UPS’s business; facilitating
the Shipper’s use of UPS blogs and social
media; performing data analyses; monitoring and reporting compliance issues,
including identifying and protecting

against illegal activity, claims, or otherliabilities; exercising, establishing, anddefending legal claims; and complying
with UPS policies and legal obligations,and (ii) may transfer data provided by
the Shipper to countries other than the
country where the Shipment is tendered
for service. The Shipper also agrees that
UPS may share data provided by the
Shipper with third parties, including
service providers, affiliates, resellers, joint
marketing partners, franchisees, Shipper’s
contacts upon the Shipper’s request, government agencies, and other third parties
such as shippers, consignees, or thirdparty payers and recipients. UPS may also
disclose data provided by the Shipper
in order to comply with a legal obligation, to cooperate voluntarily with law
enforcement or other public or government authorities, to prevent harm or loss
in connection with suspected or actual
illegal activity, and in the event UPS sells
or transfers all or a portion of its businessor assets. UPS is not responsible for theprivacy practices of any non-UPS places,
sites, platforms, or services.

58. Incorporation of Documents;
Waiver; Future Changes

All Shipments are subject to the terms andconditions contained in the Terms. The
effective Service Guide, and any modifications or amendments of them, are hereby
incorporated by reference in these Terms.
In the event of a conflict or inconsistency
between the Terms and the effective
Service Guide, the Terms shall control. UPS
reserves the right to unilaterally modify oramend any portion of the Service Guide or
the Terms at any time without prior notice.
The Terms, the Service Guide and the
UPS Source Document for each Shipment
together comprise the complete and exclusive agreement of the parties, including anyof UPS’s affiliates or subsidiaries, except as
modified by any existing or future writtenagreement between the parties, and may
not be contradicted, modified or supplemented by any oral agreement or by any
implied-by-law covenant.
For any language in the parties’ agreementthat gives UPS any discretion, judgment orother right, UPS’s exercise of such discretion, judgment or other right is not limited

in any way whatsoever – even if the specificlanguage does not so specify. UPS has thesole and unilateral authority to choose
how to exercise its discretion, judgment
or any other right and may do so for any
reason it chooses, without limitation. UPS
is not bound by any previous exercise ofits discretion, judgment or any other right.
Nor does any previous exercise constitute a
determination or admission by UPS about
how such discretion, judgment or rightshould be or should have been exercised.
The parties disavow and waive any obligations of good faith and/or fair dealing,whether implied by law or otherwise, inconnection with their agreements regarding services to which these Terms apply,
including but not limited to UPS’s exercise
of any discretion, judgment or other right,
afforded by the Service Guide, the Terms or
the UPS Source Document. UPS (and anyof UPS’s affiliates and subsidiaries) have no
special, confidential, or fiduciary relationship with any Shipper or Claimant.
Any failure to enforce or apply any terms
or provisions of the Service Guide or theTerms shall not constitute a waiver of thatterm or provision by UPS, and shall notdiminish or impair UPS’s right to enforce
such term or provision in the future. If one
or more provisions of the Terms shall beheld to be invalid, illegal, or unenforceable,
the validity, legality, and enforceabilityof the remaining provisions shall not be
so affected or impaired, and an arbitrator shall have the authority to amend
any provisions deemed invalid, illegal, or
unenforceable to the minimum extent necessary to make the same valid, legal andenforceable while preserving the intent of
the parties as expressed in these Terms.
UPS may engage subcontractors to
perform some or all of the transportationand incidental services.
UPS contracts on its own behalf
and on behalf of its servants, agents,
subcontractors, and UPS Access Point
locations, each of whom shall have thebenefit of these Terms, including but notlimited to limitations and exclusions on
liability. No such party has authority towaive or vary these Terms.

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