TERMS AND CONDITIONS FOR
ACCOMMODATION CONTRACTS(Scope of Application)
Article 1 Contracts for Accommodation and related agreements tobe entered into between this Ryokan and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars
not provided for herein shall be governed by laws, regulations, etc.
(refers to laws and regulations and/or regulations and rules established thereunder; the same applies hereinafter) and/or generally accepted practices.
2 In cases where the Ryokan has entered into a special contract with
the Guest insofar as such special contract does not violate laws, regulations, etc. and generally accepted practices, notwithstanding thepreceding Paragraph, the special contract shall take precedence overthe provisions of these Terms and Conditions.
(Application for Accommodation Contracts)
Article 2 A Guest who intends to make an application for an Accommodation Contract with the Ryokan shall notify the Ryokan of
the following particulars:(1) Name of the Guest(s):(2) Date of accommodation and estimated time of arrival;(3) Accommodation Charges (based, in principle, on the Basic
Accommodation Charges listed in the attached Table No.1); and(4) Other particulars deemed necessary by the Ryokan.
2 In cases where the Guest requests, during his/her stay, extensionof the accommodation beyond the date in subparagraph (2) of thepreceding Paragraph, it shall be regarded as an application for a new
Accommodation Contract at the time such request is made.
(Conclusion of Accommodation Contracts, etc.)
Article 3 A Contract for Accommodation shall be deemed to havebeen concluded when the Ryokan has duly accepted the application
as stipulated in the preceding Article. However, the same shall not
apply when it has been proved that the Ryokan has not accepted theapplication.
2 When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest
is requested to pay an accommodation deposit fixed by the Ryokan
within the limits of Basic Accommodation Charges covering the
Guest's entire period of stay (3 days when the period of stay exceeds
3 days) by the data specified by the Ryokan.
3 The deposit shall be first used for the Total Accommodation Charges
to be paid by the Guest, then secondly for the cancellation charges under Article 6, and thirdly for the reparations under Article 18 if applicable, and the remainder, if any, shall be refunded at the time of paymentof the Accommodation Charges as stated in Article 12.
4 When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Ryokan shall treat the Accommodation
Contract as invalid. However, the same shall apply only in cases
where the Guest is thus informed by the Ryokan when the due dateof payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Article 4 Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Ryokan may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2 In cases where the Ryokan has not requested payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has
not specified the due date of the payment of the deposit at the time
the application for an Accommodation Contract has been accepted,
it shall be construed as that the Ryokan has accepted a special contract prescribed in the preceding Paragraph.
(Request for Cooperation on Infection Prevention
Measures at Facilities)
Article 4-2 The Ryokan may request that the Guest seeking accommodation should cooperate as stipulated in Paragraph 1 of Article 42 of the Hotel Business Act (Act No. 138 of 1948).
(Refusal of Accommodation Contracts)
Article 5 The Ryokan may not accept the conclusion of an Accommodation Contract under any of the following cases:(1) When the application for accommodation does not conformwith the provisions of these Terms and Conditions. However,the provisions of this Paragraph do not mean that the Ryokan
may refuse accommodation other than in the case of Article 5of the Hotel Business Act;
(2) When the Ryokan is fully booked and no room is available;(3) When the Guest seeking accommodation is deemed liable toconduct him/herself in a manner that will contravene the laws or
act against the public order or good morals in regard to his/heraccommodation;(4) When the Guest seeking accommodation falls under any of thefollowing categories:(A) Organized crime group as specified in Item 2 of Article 2 of the、

Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 2021) (hereinafter referred to as “Organized
Crime Group”), member of an Organized Crime Group as specified
in Item 6 of Article 2 of the Act (hereinafter referred to as “Organized Crime Group Member”), associate member of an Organized
Crime Group, person associated with an Organized Crime Group, orother antisocial force;(B) Company or other association, the business activities of which arecontrolled by an Organized Crime Group or Organized Crime Group
Member; or(C) Company with an officer who falls under the category of an Organized Crime Group Member;(5) When the Guest seeking accommodation has used or performed
words or behaviors imposing significant trouble on other Guests;(6) When the Guest seeking accommodation can be clearly detected
as carrying a specific infectious disease stipulated in Item 2 of Paragraph 1 of Article 4-2 of the Hotel Business Act (hereinafter referred to as “Patient with Specific Infectious Disease, etc.”);(7) When a violent act of requesting is conducted and/or the Ryokan
is requested to assume an unreasonable burden in regard to his/heraccommodation (except in the cases where the Guest seeking accommodation requests that a social barrier should be removed as stipulated in Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the
Act on Elimination of Discrimination on the Basis of Disabilities(Act No. 65 of 2013; hereinafter referred to as the “Act on Elimination of Discrimination against Persons with Disabilities”));(8) When the Guest seeking accommodation has, against the Ryokan,
repeatedly used or performed words, behaviors or acts as specified
in Article 5-6 of the Regulations on Enforcement of the Hotel Business Act, as a request which is liable to interfere with the provision ofservices in regard to other Guests’ accommodation for the reason
that the burden associated therewith is too heavy;(9) When the Ryokan is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;or(10) When the provisions of Article 10 of the Ordinances for Enforcementof HOKKAIDO Hotel Business Act are applicable.
(Request for Explanation about Refusal of Accommodation Contracts)
Article 5-2 In cases where the Ryokan does not accept the conclusionof an Accommodation Contract in accordance with the preceding Article, the Guest seeking accommodation may request that the Ryokan
should explain the reason therefor.
(Right to Cancel Accommodation Contracts by the Guest)
Article 6 The Guest is entitled to cancel the Accommodation Contract
by so notifying the Ryokan.
2 In cases where the Guest has cancelled the Accommodation Contract
in whole or in part due to causes for which the Guest is liable (except in
the cases where the Ryokan has requested the payment of the deposit by
the specified due date as prescribed in Paragraph 2 of Article 3 and theGuest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the attached Table No. 2. However, in cases
where a special contract as prescribed in Paragraph 1 of Article 4 has
been concluded, the same shall apply only when the Guest is informedof the obligation of the payment of the cancellation charges in case ofcancellation by the Guest.
3 In the cases where the Guest does not appear by 8 p.m. of the accommodation date (2 hours after the expected time of arrival if the
Ryokan is notified of it) without advance notice, the Ryokan may regard the Accommodation Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contracts by the Ryokan)
Article 7 The Ryokan may cancel the Accommodation Contract under any of the following cases. However, the provisions of this Paragraph do not mean that the Ryokan may refuse accommodation
other than in the case of Article 5 of the Hotel Business Act:
(1) When the Guest is deemed liable to conduct and/or have conducted him/herself in a manner that will contravene the laws or
act against the public order or good morals in regard to his/heraccommodation;(2) When the Guest falls under any of the following categories;(A) Organized Crime Group, Organized Crime Group Member, associate member of an Organized Crime Group, person associated withan Organized Crime Group, or other antisocial force;(B) Company or other association, the business activities of which arecontrolled by an Organized Crime Group or Organized Crime Group
Member; or(C) Company with an officer who falls under the category of an Organized Crime Group Member;(3) When the Guest has used or performed words or behaviors imposing significant trouble on other Guests;(4) When the Guest is a Patient with Specific Infectious Disease, etc.;(5) When a violent act of requesting is conducted and/or the Ryokan is requested to assume an unreasonable burden in regard to
his/her accommodation (except in the cases where the Guest requests that a social barrier should be removed as stipulated in Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act on
Elimination of Discrimination against Persons with Disabilities);(6) When the Guest has, against the Ryokan, repeatedly used or
performed words, behaviors or acts as specified in Article 5-6 ofthe Regulations on Enforcement of the Hotel Business Act, as arequest which is liable to interfere with the provision of services
in regard to other Guests’ accommodation for the reason that theburden associated therewith is too heavy;(7) When the Ryokan is unable to provide accommodation due
to natural calamities and/or other causes of force majeure;(8) When the provisions of Article 10 of the Ordinances for Enforcement of HOKKAIDO Hotel Business Act are applicable;(9) When the Guest does not observe prohibited actions such as
smoking in bed, tampering with the firefighting facilities and otherprohibitions of the Use Regulations stipulated by the Ryokan (restricted to particulars deemed necessary in order to avoid the causing of fires.)
2 In cases where the Ryokan has cancelled the Accommodation
Contract in accordance with the preceding Paragraph, the Ryokan
shall not be entitled to charge the Guest for any of the services in the
future during the contractual period which he/she has not received.
(Request for Explanation about Cancellation of Accommodation Contracts)
Article 7-2 In the cases where the Ryokan cancels the Accommodation Contract in accordance with the preceding Article, the Guest
may request that the Ryokan should explain the reason therefor.
(Registration)
Article 8 The Guest shall register the following particulars at thefront desk of the Ryokan on the accommodation date:(1) Name, address and contact information of the Guest(s);(2) For foreigners who do not have a residence in Japan: nationality and passport number; and(3) Other particulars deemed necessary by the Ryokan.
2 In cases where the Guest intends to pay his/her Accommodation
Charges prescribed in Article 12 by any means other than Japanesecurrency, such as t raveler’s cheques, coupons or credit cards, these
credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
(Occupancy Hours of Guest Rooms)
Article 9 The Guest is entitled to occupy the contracted guest roomof the Ryokan from 3 p.m. to 10 a.m. the next morning. However,in cases where the Guest is accommodated continuously, the Guest
may occupy it all day long, except for the days of arrival and departure.
2 The Ryokan may, notwithstanding the provisions prescribed in
the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph.
In this case, extra charges shall be paid as follows:(1) Up to 3 hours:(Sum equivalent to 30% of the room charge)(2) Up to 6 hours:(Sum equivalent to 60% of the room charge)(2) More than 6 hours:(Sum equivalent to 100% of the room charge)
3 The room charge prescribed in the preceding Paragraph shall be
70% of the Basic Accommodation Charges.
(Observance of Use Regulations)
Article 10 The Guest shall, within the premises of the Ryokan, observe the Use Regulations established by the Ryokan and displayed
therein.

(3) Service hours of auxiliary facilities
A
Souvenir Shop 7:30 a.m. - 10:00 a.m.
and 4:00 p.m. - 9:30 p.m.
B
Public Bath 2:00 p.m. - 1:00 a.m. the next day
and 4:30 a.m. - 9:00 a.m.
2 The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes on the part of
the Ryokan. In such cases, the Guest shall be informed by appropriate means.
(Payment of Accommodation Charges)
Article 12 The breakdown of the Accommodation Charges, etc. that
the Guest shall pay is as listed in the attached Table No. 1.
2 Accommodation Charge, etc. as stated in the preceding Paragraphshall be paid with Japanese currency or by any means other thanJapanese currency such as traveler’s cheques, coupons or credit cards
recognized by the Ryokan at the front desk at the time of the departure of the Guest or upon request by the Ryokan.
3 Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities which have been
provided for him/her by the Ryokan and are at his/her disposal.
(Liabilities of the Ryokan)
Article 13 The Ryokan shall compensate the Guest for damage if
the Ryokan has caused such damage to the Guest in the fulfillment
or the nonfulfillment of the Accommodation Contract and/or relatedagreements.
However, the same shall not apply in cases when such damage has
been caused due to reasons for which the Ryokan is not liable.
2 Even though the Ryokan has received the “PASS MARK” (Certificate of Excellence of Fire Prevention Standard) issued by the firestation, furthermore, the Ryokan is covered by the Ryokan Liability
Insurance in order to deal with unexpected fire and/or other disasters.
(Handling When Unable to Provide Contracted Rooms)
Article 14 The Ryokan shall, when unable to provide contracted
rooms, arrange accommodation of the same standard elsewhere for
the Guest insofar as practicable with the consent of the Guest.
2 When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Ryokan
shall pay the Guest a compensation fee equivalent to the cancellation
charges and the compensation fee shall be applied to the reparations.
However, when the Ryokan cannot provide accommodation due tothe causes for which the Ryokan is not liable, the Ryokan shall notcompensate the Guest.
(Handling of Deposited Articles)
Article 15 The Ryokan shall compensate the Guest for damage
when loss, breakage or other damage is caused to the goods, cash or
valuables deposited at the front desk by the Guest, except in the cases
where this has occurred due to causes of force majeure. However,for cash and valuables, when the Ryokan has requested the Guest toreport its kind and value but the Guest has failed to do so, the Ryokan
shall compensate the Guest within the limit of 150,000 yen.
2 The Ryokan shall compensate the Guest for damage when loss,
breakage or other damage is caused, through intention or negligenceon the part of the Ryokan to the goods, cash or valuables which arebrought into the premises of the Ryokan by the Guest but are notdeposited at the front desk. However, for articles of which the kindand value have not been reported in advance by the Guest, the Ryokan shall compensate the Guest within the limit of 150,000 yen, except in cases where such damage has been caused through intention
or gross negligence on the part of the Ryokan.
(Custody of Baggage and/or Belongings of the Guest)
Article 16 When the baggage of the Guest is brought into the Ryokan before his/her arrival, the Ryokan shall be liable to keep it onlyin the cases where such a request has been accepted by the Ryokan.
The baggage shall be handed over to the Guest at the front desk at

the time of his/her check-in.
2 In cases where the Guest's baggage and/or belongings have beenleft at the Ryokan after his/her check-out, if the owner thereof is
identified, the Ryokan shall ask the owner for instruction as well
as notify him/her. However, when no instruction is given to the
Ryokan by the owner or when the owner is not identified, the Ryokan shall keep the article for 7 days including the day it is found,and after this period, the Ryokan shall turn it over to the nearest
police station.
3 The Ryokan’s liability in regard to the custody of the Guest's
baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, andwith the provisions of Paragraph 2 of the same Article in the caseof Paragraph 2.
(Liability in regard to Parking)
Article 17 The Ryokan shall not be liable for the custody of thevehicle of the Guest when the Guest utilizes the parking lot within
the premises of the Ryokan, as it shall be regarded that the Ryokan
simply offers the space for parking, whether the key of the vehicle
has been deposited with the Ryokan or not. However, the Ryokan
shall compensate the Guest for damage caused through intention or
negligence on the part of the Ryokan in regard to the management of
the parking lot.
(Liability of the Guest)
Article 18 The Guest shall compensate the Ryokan for damage
caused through intention or negligence on the part of the Guest.
Attached Table No. 1
Breakdown of Accommodation Charges, etc. (Ref. Paragraph 1 of
Article 2 and Paragraph 1 of Article 12)
Contents
Total Amount to be paidby the Guest(Business Hours)
Article 11 The business hours of the main facilities, etc. of the Ryokan are as follows, and those of other facilities, etc. shall be notified
in detail by brochures provided, notices displayed in each location,
service directories in guest rooms and others(1) Service hours of front desk, cashier's desk, etc.
A
Closing time free
B
Front service 7:00 a.m. - 10:00 p.m.
(2) Service hours (at facilities) for dining, drinking, etc.
A
Breakfast 7:00 a.m.- 9:00 a.m.
*Last admission 8:30 a.m.
B
Dinner 6:00 p.m. - 8:30 p.m.
*Last admission 7:30 p.m.
*Last order 8:00 p.m.
C
Seseragi Lounge 3:00 p.m. - 9:30 p.m.
D
Sisley Lounge 3:00 p.m. - 9:30 p.m.

Accommodation
Charges(1) Basic Accommodation Charge(Room Charge + Breakfast & Dinner+ Service Charge)

Extra
Charges(2) Extra Meals & Drinks (other than
Breakfast and Dinner) and Other
Expenses(3) Service Charge ((2) × 10%)

Taxes

a.
b.

Consumption Tax
Hot Spring Tax (only in spa districts)

Remarks
1. Basic Accommodation Charge is based on the tariffs, which are
pasted at the front desk.
2. A child’s charge applies to children of elementary school age (up to
12 years of age) and younger. 70% of the adult charge shall be required when meals and bedding comparable to those for the adultare provided to such children, 50% shall be required when meals andbedding for children are provided and 30% when only bedding forchildren is provided.
3. 1,100 yen (tax included) shall be required as facility usage charge
when meals and bedding are not provided to infants (3-year-old children to children under elementary school age).
4. 2,750 yen (tax included) shall be required as an infant’s meal charge.
Attached Table No. 2
Cancellation Charge for Ryokan (Ref. Paragraph 2 of Article 6)
Contracted Number
Date whenof Guests
Cancellation ofContract is notified

1 to 14

No-Show
100%
Accommodation Date100%
1 Day Prior to Accommodation Date 50%
2 Days Prior to Accommodation30%
Date
3 Days Prior to Accommodation30%
Date
5 Days Prior to Accommodation30%
Date
6 Days Prior to Accommodation
30%
Date
7 Days Prior to Accommodation30%
Date
8 Days Prior to Accommodation
Date
14 Days Prior to Accommodation
Date
15 Days Prior to Accommodation
Date

15 to
30

31 to 101 and
more
100

100%
100%
50%

100%
100%
100%

100%
100%
100%

30%

50%

50%

30%

50%

50%

30%

50%

50%

30%

50%

50%

30%

50%

50%

10%

30%

30%

10%

30%

30%

10%

20%

20 Days Prior to Accommodation
Date
30 Days Prior to Accommodation
Date
60 Days Prior to Accommodation
Date

10%

20%

10%

20%
10%

Remarks
1. The percentages signify the rate of cancellation charge to the Basic
Accommodation Charges.
2. When part of a group booking (for 15 persons or more) is cancelled,
the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10days prior to the occupancy (when accepted less than 10 days prior
to the occupancy, as of the date), with fractions counted as a whole
number.
3. When the number of days contracted is shortened, the cancellation
charge for the days shortened shall be paid.
4. In cases where the Ryokan notifies the Guest of the cancellation
charge clause stipulated for each accommodation product at the timeof the conclusion of an Accommodation Contract, the clause shall prevail.
5. Cancellation charge as prescribed shall be required when a natural
disaster (storm, blizzard, etc.) occurs. However, when the Guest cannot
come to the Ryokan by reason of the cancellation/suspension of an airplane, train, bus, or other means of transportation due to a natural disaster and/or the closure of a main road, a cancellation charge shall not
be charged.