KASPERSKYPROFESSIONAL SERVICES
Extract maximum benefit from Kaspersky Lab products

Cybersecurity is a big investment. Get the most out of it by engaging with experts
who understand exactly how you can optimize your investment to meet the uniquerequirements of your company.
Kaspersky Professional Services enable you to do just that. Accelerate, optimize andcustomize your Kaspersky Lab solution to meet the best cybersecurity practices
for your enterprise by working with our product expert teams.

ADVANTAGESERVICES

Take Advantage Of Proven Expertise And Resources

Kaspersky Professional Services comprises:• New Startup service• Upgrade service• Health Check service• Configuration service• Consultancy service

Your IT administrators may be professionals, but they’re
not product experts and it’s unfair to expect them tobe – they‘re already onboarding new staff, managing
hardware and software issues, dealing with BYOD,  troubleshooting,  supporting to multiple environments andlocations, grappling with integration…. it’s a long list oftasks taking up all your existing resources.
By providing a personalized service engagement from
specialized engineers who are product experts, Kaspersky Professional Services (KPS) ensure our customers
derive maximum value from our solutions. Costs andcomplexity are minimized, the customer learning curveis shortened and the risks associated with their lack ofsecurity knowledge reduced. KPS also accelerate rollouts by implementing proven best practice methodologies developed by highly experienced professionals
based on numerous customer service engagements.
Designed specifically for Kaspersky Lab products – Kaspersky Endpoint Security, Kaspersky Security for Virtualization, Kaspersky Security Center and Mobile Device
Management – KPS include an evaluation service delivery period (typically between three and five days) andcan be delivered onsite and/or remotely, depending on
customer requirements.

DayNEW1 STARTup
An organization’s IT managers may know
their infrastructure inside out, but they are
unlikely to immediately understand how
Kaspersky Lab products integrate into their
particular systems and environment. Our
product experts provide new startup service and support to ensure that customers
understand and use the features appropriately according to their set-up and according to their needs. – avoid high load on
the network (especially for critical services,server overload, application interruption,and so on.

Day
UPGRADE
1

Day
CONFIGURATION
1

Upgrade Service: Making Improvements
Seamless.
Whether it’s hardware, software or firmware, upgrades are seldom as seamless as they should be.
One size fits all? No such thing. Customization?
Can be tricky in an enterprise. Integration withthird-party solutions? A potential IT nightmare.
Upgrades designed to improve efficiency andproductivity can often have the opposite effect:  
problems with performance, operational challenges and compatibility issues with third-party
products.

Configuration Service: Achieving Consistency
IT administrators face significant, ongoing challenges when it comes to managing device configurations, implementing changes and ensuring compliance. The majority of configuration
changes are repetitive tasks and even the mostskilled network administrators spend a significant
amount of their time configuring devices – nota cost-effective or efficient use of their time.

Kaspersky Lab’s Upgrade Service provides customers with additional technical assistance andsupport when implementing a Kaspersky Lab
product upgrade project, ensuring a seamless andtrouble-free upgrade.

After carrying out a comprehensive assessment ofa customer’s specific requirements, security policies and environmental analysis, Kaspersky Lab’sexperts provide a set of recommendations on thebest way to achieve the most effective configuration and policy settings.

DayHEALTH
1
CHECK

Day
CONSULTANCY
1

Health Check Service: Making Safe Even Safer
Following a complete audit of customer productsettings and network environment – conducted
remotely or on-site – our experts generate
a comprehensive report with actionable recommendations – including a detailed report and recommendations on how to improve security and/or systems management efficiency. This enables
a solution rollout that’s optimized for the customer’s specific environment and systems.

Consultancy Service: Removing Barriers
To Business GrowthMultiple enterprise technologies provide a convenient support network of attack vectors: mobiledevices, web applications, portable storage, virtualization, cloud-based technologies all present a window of opportunity to cybercriminals that traditional‘prevent and block’ security alone cannot answer.
But you don’t want to give up the benefits of thosetechnologies – and you don’t have to.
By providing a customized service, the Kaspersky
Lab Consultancy Service – which may include
best practice, advice, specific, targeted training
and education – ensures that your response tochange and transition is smooth, effective anddoesn’t cause undue interruption to business
operations. This includes a full troubleshooting
service.

OUR RELATIONSHIP STARTS NOW
However you decide to access KPS (remotely and/or on-site), and whichever elements you choose, ourproduct experts will ensure that you operate according to  best practices, have optimal settings and makethe best use of Kaspersky Lab’s centralized management software.  By providing you with the specific, expert knowledge you need, your Kaspersky Lab solutions will be optimized, disruption will be minimal andyour security will be enhanced.

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