Success Story

IPS managed to reduce downtime
and costs with Arcserve UDP

COMPANY: Instituto de Previsión Social (IPS) [Social Security Institute]

CLIENT PROFILESECTOR: Social security and pensions
EMPLOYEES: Over 16,000

COMPANY:CHALLENGE:

SOLUTION:

BENEFITS:The Social Security

To rely on a fast, robust,

The company chose

Arcserve UDP allowed theInstitute or IPS [Spanishand easy to implement

Arcserve UDP tocompany to reduce costs

Acronym] is thesolution with the leastsafeguard its IT systems.

and backup time, and toorganization that manages

possible impact onspeed up the information

Social Security andservices.

recovery process.

Pensions in Paraguay.

COMPANY:The Social Security Institute or IPS (Spanish Acronym) is the organization that manages Social Security andPensions in Paraguay. It was established by Decree Law No.18071 on 18 February 1943, to provide for the healthprotection of paid workers in Paraguay. Currently, IPS has over 100 assistance centers and more than 16,000
employees all over the country. Its main growth area is health, with new services, in addition to more assistancecenters and new insured groups.
IT management has the duty to provide resources and capabilities to technologically assist and support thebusiness processes. In this regard, the alignment between business and technology, through a businessarchitecture model, allows them to better adapt to changes, make the processes more efﬁcient, manage theSuccess Story

information strategically and to make a contribution to the generation of knowledge, which is a key component ininnovation.
Furthermore, the IT department assists the business units in becoming more productive and proﬁtable and it
provides tools and solutions which help the company. Thus, it is a key component in the Company’s successdifferentiation strategy.

CHALLENGE:
IPS was seeking to acquire a fast, robust, and easy to implement solution with the least possible impact on services.

The IT department contributes by improving the processes and providing tools and solutions
which help the company.
– Francisco Santacruz | Head of the IT Department

In the early stages, IPS managed the routine security backup through another tool provided by anothermanufacturer, which consisted in programed tasks. They had a basic and manual plan. For example, their recovery
plan consisted in restoring the ﬁles from the backup after a reinstallation of the operative system, but this process
could last between 5 and 6 hours, which caused a big impact on its applications since the services would take hours
to reboot.
In this context, IPS lost some disk arrays and they failed to restore all of the information. Therefore, they decided toput an end to its use because of the difﬁculty to manage it and the excessive recovery time, in addition tomaintenance difﬁculties and the fact that this service no longer met their needs.

SOLUTION:
IPS analyzed three solution alternatives, Arcserve UDP met the expectations of the company due to the simplicity
and robustness of the tools. The implementation took place between September and December 2016.
Firstly, the agents were installed in the physical devices. Then, the hypervisors were integrated to perform the VMs’backup. After that, execution plans were created and ﬁnally, everything was properly functioning without affecting
the infrastructure.
Currently, IPS is installing an RPS server in another location in order to have high availability of the backup.

|2Success Story

Our backup used to last between 24 to 26 hours. After the implementation of UDP, our backup
is ﬁnished in 1 hour maximum.
– Francisco Santacruz | Head of the IT Department

The Company has approximately 50 devices, between physical and virtual. With Arcserve UDP they performbackup and restoration of ﬁles or entire devices and with Arcserve UDP Premium Plus they protect around 20
critical applications.

BENEFITS:

Arcserve UDP allowed us to save time, reduce costs and devote ourselves to more routine tasks.
– Francisco Santacruz | Head of the IT Department

The implementation of Arcserve UDP allowed IPS to meet its goals. Firstly, it reduced considerable costs inresources, disk storage space and the staff that managed the security copies. Furthermore, it managed toreduce the type of security copies and information restoration.
On the other hand, IPS minimized the IT attack risk, achieved higher speed in restoration responses, reduced
downtime and complied with the SLAs.

About One S.A.
It is made up by a team of professionals with more than 20 years of experience, who are committed andfocused on meeting the goal. Their goal is to exceed customer expectations in the delivery and ﬁnalimplementation of the projects, aligned with its vision and values, by seeking excellence and a high degree ofcommitment to succeed in the implementation of our customer’s projects.

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