EBOX-336x Series
User’s GuideCopyright
The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes
no responsibility for any inaccuracies that may contain in this document, and makes
no commitment to update or to keep current information contain in this manual.
No part of this manual may be reproduced, copied, translated or transmitted, in whole
or in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.
Copyright 2016 DMP Electronics Inc.

Special Notice to Users
DMP Electronics Inc. provides no warranty with regard to this manual, the software,or other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to thismanual, the software, or such other information. In no event shall DMP Electronics
be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software,or other information contained herein or the use thereof.
DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.
This product contains software owned by DM&P and licensed by third parties. Useof such software is subject to the terms and conditions of license agreements enclosedwith this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.
Updates and additions to software may require an additional charge. Subscription
to online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.

iTrademarks Acknowledgment
The EBOX-336x Series is the registered trademarks of DMP Electronics Inc. Microsoft,
Windows, and AMI are registered trademarks of Microsoft Corporation and American
Megatrends Inc. in the United States and/or other countries respectively.
Other brand names, product names or trade names appearing in this document are theproperties and registered trademarks of their respective owners. All names mentioned
herewith are served for identification purpose only.

iiSafety Information
WARNING









Do not expose EBOX to rain or moisture, in order to prevent shock and fire hazard.
Never install EBOX in wet locations.
Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified
personnel servicing.
Never touch un-insulated terminals or wire unless your power adapter and display monitor are
disconnected.
Locate EBOX as close as possible to the socket outline for easy access and to avoid force
caused by entangling of your arms with surrounding cables from the EBOX.
Avoid using or installing the modem to the serial port during a storm or a lightning.
Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
USB connectors are supplied with Limited Power Sources.

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOURNEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.

iii

Regulatory
FCC Class A Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct theinterference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.

WARNING
This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Changes or modifications to this unit not expressly approved by the party responsible for compliancecould void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digitalapparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”,
ICES-003 of the Department of Communications.

Manufacturer’s Declaration of Conformity
This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and productsafety respectively.

Attention
This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, this product is not intended and has not been certified foruse in a hospital or clinical environment to diagnose, treat, or monitor patients under medical
supervision, and is not intended and has not been certified to make physical or electrical contact withpatients, nor to transfer energy to or from patients and/or to detect such energy transfer to or frompatients.

iv

Purchase Agreement
Purpose:In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is theagreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:
With this product, herewith also known as EBOX-336x Series, which is a simplified and economical
design of an embedded device for Special Purpose Personal Computing. The basic specificationsof this product is comprised of the x86 technology design, and with onboard 1GB/ 2GB DDR3 Systemmemory, VGA display, USB, COM ports, and LAN Interfaces.

Distribution Convention:
1.

This Product includes a gift box, an inner case, a PC, a Power adaptor, and SATA cable.
Upon receiving this product, kindly please refer to the User’ Manual to check for the contents
and appearance of this product; contact immediately your nearest dealer or DMP office for any
defective or missing parts. The supplier will not be responsible for any reported discrepancy
there after the expiration period of 3-days from the received date.

2.

In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12-months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3.

The supplier will not accept unknown post, therefore if you wish to repair or to return yourgoods – kindly please contact your nearest dealer to make your declaration, and at the sametime, apply for an RMA number (RMA stands for Return Merchandise Authorization – pleaseask for RMA form and fill-up for authorization).

4.

The freight for return goods for repair will follow the International customary practice andconvention: Both parties is to pay for freight of one shipment each. The shipper is required toprepay the freight from the place of origin (This means that the returnee (user) covers thefreight for return goods, while the Supplier covers the freight for goods after the repair).

5.

Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.

Note: If there is other particular issue not listed in the above conditions, both parties agreed to follow
the General Law of Commerce with fair and reasonable discussion in handling and resolving theargument.

v

Contents
Chapter 1
02 Unpacking your EBOX Mini PC

Chapter 2
05 EBOX-336x Series Overview
07 System Specifications
08 Peripherals Connecting

Chapter 3
10 BIOS Reconfiguring
11 Drivers Installation guide
14 Additional information
14 Disable TRIM function
15 Screen rotation
16 Turn off the display function setting
17 PXE Diskless Boot setting
20 CANbus information
21 Linux Installation guide

Chapter 427 Onboard Connectors Summary
30 Pin Assignments

Chapter 5
34 Taking Care of your EBOX
35 Cleaning Your VESA PC
36 Troubleshooting

Chapter 6
39 Terms and Condition
39 Warranty
39 Service and Support
39 Return Merchandise Authorization (RMA) Policy
39 Shipping PolicyviChapter

1

1

Unpacking Your EBOX Mini PC
Congratulation! You have just acquired EBOX-336x Series, please check thefollowing items:

Packing List:
Item No.

Description

Q’ty

1

EBOX-336x Series VESA PC

x1

2

Max. 22.5 watts External Power Adaptor, Vin: 100~240V AC 50/60Hz.

x1

Note: The accessories are subject to change without immediate notice.

Check Before Use
1. EBOX-336x Series Unit

2. AC Power Adaptor

Total 4 types: US, UK, EU and AU power plug to choose before purchase,buyers can choose one of it.

2

Preface
EBOX-336x Series: VESA PC

EBOX-336x Series is a revolutionary device which is especially designed for limited physical space andtemperature concerns. No matter you are in a jammed office, a crowded place, or public transportation,
EBOX-336x can be easily integrated with a VESA LCD to bring it to access at any time.
It can be attached to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls,
or buildings, and thereby optimizes your work area. It can also be attached directly to any size LCD fora mobile system for the use at trade shows, presentations, promotions, etc. Unlike traditional portable
laptop design, the EBOX-336x Series can be used with a large size LCD. Furthermore, with
FANLESS design, the EBOX-336x Series is ideal to be used in the environment where temperature
demand is critical.
So, if you are looking for a device that is able to provide you with more mobility, space, less power
consumption, then the EBOX-336x Series will be surely meet your need.
The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associatedcable/power supply locations for LCD monitors, plasma displays and other flat panel devices.
The EBOX-336x Series is designed to fit this standard to make monitor attachment quickly and easily.

3Chapter

2

4

EBOX-336x Series Overview
Front Panel
C

D

E

A

A: Power LED
The power LED lights up when the system isturned on.

BFG

B: SD Card LED
LED flashes when the system is accessed
SATA storage or SD Card.
C: Line Out
EBOX-336x Series default audio in Line out.
Note: Mic in instead Line out can be optional.
D: USB 2.0 ports
For connection to devices with USB interface(HDD, CD/DVD-ROM drive, Flash drive, etc.)
E: SD Card Slot
This system is bootable from SD Card.

H

F: COM port
COM3 is optional for RS-232 or GPIO port.
G: COM port
COM4 is optional for RS-232, GPIO or
CANbus port.
H: CF Card Slot
The system is bootable from CF Card.

I

I: Mic in
For Microphone Input.

5Back Panel
A: Power Jack
Volt: DC +8V~+24V.

A

D

B

F

E

B: VGA port
C: Power switch

H

C

H

G

D: USB 2.0 ports
E: RJ-45 LAN JackLAN 1 is 10/100 Mbps.
F: RJ-45 LAN JackLAN 2 is 1Gbps. (Optional)
G: Wireless Antenna connector (Optional)
H: COM port
COM1 & COM2 are optional for RS-232,
RS-485, RS-422 or GPIO ports.

I

I: Printer port
Parallel port for connecting peripheral.
J: RJ-45 LAN JackLAN 1 and LAN 3 are 1Gbps.
K: RJ-45 LAN JackLAN 2 is 10/100 Mbps.

J

K

J

6

System Specifications
CPU

Dimension & Weight

Vortex86DX3 (1GHz)

115 x 115 x 35 mm/ 510g ~ 540g

Main Memory

Operating System

1GB DDR3 (32-bit DRAM bus, EBOX-3360 Series)

Windows 7 Home/ Pro.

2GB DDR3 (32-bit DRAM bus, EBOX-3362 Series)

Windows 7 Embedded※ For Windows 7 users, EBOX-336x Series
support 32-bit version only, 64-bit version does
not support.
BIOS
AMI BIOS

Windows XP Home/ Pro.
Windows XP Embedded
Windows Embedded CE
Linux OS:(click Linux Support List for details)

VGA
Resolution up to 1920 x 1080 High Colors
On-Board SATASATA 2.0 connector x1※ mSATA support (mSATA to SATA adapter required)
On-Board mPCIe
mPCIe port x 1 (available for mPCle version)
Peripheral
1. USB 2.0 port x 4 (External: 3 ports; Internal: 1 port)
2. SD Card slot x 1
3. CF Card slot x 1 (available for CF Card version)
4. Serial ports x 4 (available for listed models)
5. GPIO ports x 2 (available for GPIO version)
6. Printer port x 1 (available for printer port version)
7. Line out x 1
8. Mic in x 1 (available for LAN x 3 version)

7

Peripherals
Connecting the Power Adaptor
A: DC Power Jack
To use EBOX-336x Series immediately, pleaseattach the supplied adapter for the power source.
See the left diagram for visual connection.
Connect the DC power jack of the power adaptor to
the DC Input of EBOX-336x Series.

A

B: Turning ON EBOX-336x Series

B
Switch on power as indicated on yourleft-side figure, the system will start .
Note: With the Auto Power On support function,
when power and switch on, the system will beturned on automatically.

Connecting the Monitor
C: VGA out Connection
Connect your LCD display Monitor with VGA cable(Not included in EBOX console bundles) to the 15-pin
D-Sub VGA port.

C

8Chapter

3

9BIOS Reconfiguring
1.

AMI BIOS is used in the EBOX-336x Series. To reconfigure the EBOX-336x Series,
press or hit the <Del> key to enter the BIOS setup main menu as below:

2.
3.
4.

Press <Esc> to go back to main menu.
Press <F9> to load factory default setting
Adjust your BIOS settings, and make sure that your settings will affect.
For Windows platform user, please use default setting directly.
Press <Tab> move to Boot menu to find default setting as below:

5.

6.

Set up the boot device order, press <F10> and select “Save Settings and Exit”, press“Y” to save the changes. EBOX-336x Series will restart accordingly to the new setup.

10Drivers Installation guide
Under the Windows series OS, the following drivers need to be installed manually.
1. VGA driver
2. Ethernet driver
3. Wireless USB wifi Dongle driver (Optional)
4. Audio driver (for windows XP only)Note:
1. Please download EBOX-336x Series drivers from EBOX Support Page .
2. For Windows 7 or WES7 OS, install the XMPlay for audio player download here.

VGA driver:
Unzip the downloaded file and double click the setting .exe file then “Next” as below to install:

After VGA driver installation completed, you will have to restart the computer. Then you will be able toselect the resolution up to 1920 x 1080 pixels.

11Ethernet driver:
1.
2.
3.
4.

Download corresponding Ethernet drivers from EBOX-336x Series driver page and unzip.
Find the yellow question mark of Ethernet in the Device Manager under the control panel/ system.
Select “Update Driver Software” and choose the unzipped driver folder path, then click “ Install this driver
software anyway ” when Windows Security popped out.
After installation completed, the Device Manager will update and show the correct device.

Note:
1. For dual LAN version, the 1st question mark need to be installed 1G LAN driver.
2. For EBOX-336x-L3U4C1, the 1st and 2nd question marks need to be installed 1G LAN driver.

12

Audio driver:
Unzip the downloaded file and double click the setting .exe file, then “Next” as below to install. After the
installation completed, the Device Manager will update and show the correct device.

13

Additional information
Disable TRIM function:
For Windows 7 and WES7 OS, the system will set TRIM function enable automatically, however, EBOX-336x
Series does not support TRIM function hardware. Please disable TRIM function manually by follow ing steps:
1.

Open command prompt as Administrator.

1.

Excute fsutil behavior query disabledeletenotify to check TRIM status.

Results explained below:
DisableDelecteNotify = 1 (Windows TRIM commands are disabled)
DisableDelecteNotify = 0 (Windows TRIM commands are enabled)
2.

To disable the TRIM function by excuting fsutil behavior set disabledeletenotify 1

3.

Excute fsutil behavior query disabledeletenotify again and make sure the TRIM
Commands are disabled. ie: DisableDelecteNotify = 1.

14

Screen rotation:
1.

After VGA driver installation completed, type “Customize icons” in search bar.

4.

Adjust Utility Application to “Show icon and notifications”.

5.

A blue icon = Graphic Utility appears on screen, double click it.

6.

In Graphic Utility, go to Rotation section. Select the direction of rotation then press Apply
to test and OK to save the changes.

15Turn off the display function setting:
For Windows 7 or WES7 OS users, click Start Menu > Control Panel > Power Options, or simply
search for "Power Options" (without quotes). You will see a list of different power plans.

The plan currently in use has a blue dot in front of it. Click "Change Plan Settings" next to the power plancurrently in use. Click on the drop-down menu list, that is exactly next to "Turn off the display".
From the options, you can set the amount of idle time.

EBOX-336x Series does not support sleep function, it cannot wake up after sleep.
To avoid the unwakeable sleep, please disable function by setting “Put the computer to sleep” to “Never”.

16

PXE Diskless boot setting:1.

Boot up EBOX unit and press <Del> to get into BIOS menu.

2.

Select “Boot” then move to “Boot Settings Configuration” and press ENTER.

3.

Move to “Boot From LAN” and choose “Used INT 19h” then press “F10” to save the setting and exit.

17

PXE Diskless boot additional setting:
EBOX-336x model with three or four COM ports required additional BIOS setting for PXE diskless boot.
Users have to set COM5 and COM6 interface security “Disable” temporary in order to release IRQ resource
for PXE diskless boot fuction.
1.

Boot up EBOX unit and press <Del> to get into BIOS menu.

2.

Select “Security” then move to “I/O Interface Security” and press ENTER.

4.

Disable “COM5 port ” and “COM6 port” interface“ then press “F10” to save setting and exit.

18

To resume the default setting:1.

Select “Security” then move to “I/O Interface Security” and press ENTER.
Enable “COM5 port” and “COM6 port “ interface then press “F10” to save setting and exit.

2.

Or move to EXIT and select “load Optimal Defaults” then press “F10” to save the setting.

19

CANbus information:
In EBOX-336x CANbus Series, the serial port (COM4) has been adapted for CANbus use.
And the CANbus is onboard, it doesn't need extra external power.
PIN assignmnet:
J14: COM - 9-pin D-Sub Connector (CANbus)
Pin #Signal Name
1
-3
CAN_GND
5
-7
CANH
9
--

Pin #
2
4
6
8
--

Signal Name
CANL
-----

EBOX-336x CANbus Series provide a UART (serial) interface with HOST to communicate, support
CANbus 2.0A and CANbus 2.0B, to work as a UART to CANbus bridge.
The CANbus only requires a minimum of three pins, those three pins are assigned to Ground,
CANH: CAN High is an input of a "high" voltage.
CANL: CAN Low is an input of a "low" voltage.
In computing terms, the communication architecture is subdivided into 7 layers. Each layer follows adifferent protocol that is standard. Two standards commonly listed are:Data frame
CAN network can be configured to work with two different frame formats:a. Base frame format CAN 2.0A with 11 bits identifier.
b. Extended frame format CAN 2.0B with 11-29 bits identifier.

Standards
ISO 11898 specifies physical and datalink layer. Following are two commonly listed CAN physical layerand standards:
a. ISO 11898-2:
This protocol specifies the high-speed at transmission rates of up to 1 Mbit/s.
Supports a cable length of up to 40 metersb. ISO 11898-3:
This protocol specifies low-speed at transmission rates above 40 kBit/s up to 125 kBit/s.
Support a much longer cable length, 500 to 1000 meters.

20

Linux Installation guide For Debian7.0/ Ubuntu10.04
Regarding the system installation of Debian7.0/ Ubuntu10.04, please follow the steps
and suggestions to complete the system installation on the EBOX-336x Series platform.
The following is a brief instruction, users may configure it according to their specific needs.

1. Basic system installation.


For Debian7.0, after booting from the installation CD, moving straight to install system
would get a text mode system only, please choose Graphic Install for Graphical User
Interface OS installation.

Set basic configuration such as language, keyboard map and time zone, etc.
steps by steps.

Then the system will detect the network hardware, and requires users to load thefirmware files for network device rtl8168, just answer no for this inquiry and move
forward.



Next the system will detect multiple network interfaces on the EBOX-336x Series,
and users have to decide the primary network interface, both of them could be chosen.
Note: the Ethernet cable must be plugged in during this period.

21

During the installation process, the system would ask users to create partitions
for the operating system. Following example is using entire disk for the beginner.
Choose “Guided - use entire disk”.

Select “Yes” to create the partition.



Then the system would keep asking you few questions for configuration,suggestions were attached as follow.

Then the system would keep popping out questions for configuration, suggestions
as below:
For Software selection:
Please remark both the Debian desktop environment and standard system utilities,
then click to continue. It would start the package installation, and around hundred
packages would be installed, after installation completed, the next indicatation
message would pop up.

22

For Install the GRUB boot loader on a hard disk:
Answer YES to complete the installation as last procedure.

When it's completed, the disc tray will eject with pop-up message, press continue torestart and be ready to enjoy the new system!

The Debian7.0

The Ubuntu10.04

23

2. Install the VGA driver (Console mode)Switch to console mode by pressing key <Ctrl> + <Alt> + <F1>, then copy the VGA
driver rdc_drv.so to the driver folder /usr/lib/xor/modules/drivers/, please refer toLinux support page for most updated drivers.



Follow instruction below to execute.
#/etc/init.d/gdm stop
#X –configure#cp /root/xorg.conf.new /etc/X11/xorg.conf#/etc/init.d/gdm restart※ Please click xorg.conf to download for your system, if the display is out of range.


Reboot and make sure all the display is normal then set the resolution as requested.

The supported resolutions:
1920x1080 (16:9)
1600x1200 (4:3)
1680x1050 (16:10)
1400x1050 (4:3)
1440x960 (3:2)
1400x960

1280x1024 (5:4)
1440x900 (16:10)
1280x960 (4:3)
1366x768 (16:9)
1360x768 (16:9)
1280x768 (16:10)

1280x720 (16:9)
1024x768 (4:3)
800x600 (4:3)
640x480 (4:3)

24

3. The system configuration:
Enable the Auto login
System / Administration / Login Screen
Execute the utility “Login Screen” and enter the password to process it

Set the Log in as “user account” automatically.

Disable the power saving mode when system idle,
System / Preference / Screensaver
Unmarked the option “Active the screensaver when computer is idle”

Click close to complete the system configuration.

25

Chapter

4

26

Onboard Connectors Summary
Summary Table for EBOX PCB Board
Nbr

Description

Type of Connections

Pin nbrs.

J1

SODIMM-SOC-200P-1.8V

SODIMM socket 200 Pin

200-pin

J3

SATA

SATA socket

7-pin

J5

USB1 (Front)

USB connector

4-pin

J6

USB2 (Front)

USB connector

4-pin

J7

USB3 (Back)USB connector

4-pin

J8

USB4 (Inside or Back)USB connector

4-pin

J9

Ethernet LAN

RJ-45

8-pin

J10/ J11

Ethernet LAN

G-LAN, RJ-45

8-pin

J11/ J12

COM1 port (Back)

Box Header 5x2 2.0mm

9-pin

J12

COM2 port (Back)

Box Header 5x2 2.0mm

9-pin

J13

COM3 port (Front)

Box Header 5x2 2.0mm

9-pin

J14

COM4 port (Front)

Box Header 5x2 2.0mm

9-pin

J14

Line out

Audio jack

2-pin

J15

DC +8V~+24V Input

DC JACK

1-pin

J15

Mic inAudio jack

2-pin

J16

Power switch

Power switch

4-pin

J17

DC +8~+24V Input

DC JACK

1-pin

J18

VGA

D-Sub connector

15-pinJ20Line out

Audio jack

2-pin

J26
CF1
(CF Card Series)
J20(Printer port Series)

mPCIe

mPCIe slot

52-pinCF Card

CF Card slot

50-pinPrinter port

Parallel port

25-pinNote:
J11, J12, J14, J15, J17 and Back is specific for EB-336x-L3U4C1 unit only.

27

 Front Connectors Outline

B

A
D

C

E
B: USB
C: Line out
E: COM, GPIO or CANbus port

A: SD Card Slot
D: COM or GPIO port

GF

F: CF Card SlotLED

G: Power & HDD

H

H: Mic in*EBOX 336x Models are all with Auto Power On feature, do NOT have front Reset Button.

28

 Rear Connectors Outline

C

B

D

A

E
A: DC Power Jack

B: VGA

C: 1 Gbps LAN

D: 10/100 Mbps LAN

E: GPIO or COM ports

I: G-LAN, RJ-45 LAN2

H

G

I

F

F: Printer port

G: Power Switch

H: 10/100 Mbps LAN
I: USB
I: G-LAN, RJ-45 LAN2

J

J: 1 Gbps LAN

K

J

K: 10/100 Mbps LAN

I: G-LAN, RJ-45 LAN2

29

Pin Assignments
For standard version :J16: Power SW - Push Button Switch
Pin #Status
ON
OFF

I

O

J15, J17: DC-IN (+8V~+24V) - 2-pin Jack
Pin #
1
2

Signal Name
+8~+24V Input
GND
o

o

J5, J6, J8: USB2.0 (180 )Horizontal Type

Pin #
1
2
3
4

J7: USB2.0 (90 )Signal Name
VCC
Data -Data +GND

Vertical Type

Pin #
1
2
3
4

Signal Name
VCC
Data -Data +GND

LEDS: POWER ON/ OFF & SD Card R/W
LED Color
Green
Green
Green Flashes

StatePower On
SD Card On
SD Card R/W

J9, J10: LAN RJ-45 Connector
Pin #
1
3
5
7

Signal NameFTXD+FRXIN+
NC
NC

Pin #
2
4
6
8

Signal NameFTXDNCFRXINNC

Pin #
6
7
8
9
10

Signal Name
GND
GND
GND
NC
GND

J18: VGA 15-pin D-Sub Connector
Pin #
1
2
3
4
5

Signal Name
MR
MG
MB
NC
GND

Pin #
11
12
13
14
15

Signal NameNC
VCC
HYSYNC
VSYNC
VCC

30

J11 (COM1), J12 (COM2): RS-232/ RS-485/ RS-422, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
DCD/ RS-485- / 422TXTXD/ 422RX+
GND
RTS
RI

Pin #
2
4
6
8
--

Signal Name
RXD/ RS-485+ / 422TX+
DTR1/ 422RXDSR
CTS
--

Pin #
2
4
6
8
--

Signal Name
RXD
DTR
DSR
CTS
--

J13 (COM3), J14 (COM4): RS-232, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
DCD
TXD
GND
RTS
RI

For CANbus version :J11 (COM1), J12 (COM2): RS-232/ RS-485/ RS-422, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
DCD/ RS-485- / 422TXTXD/ 422RX+
GND
RTS
RI

Pin #
2
4
6
8
--

Signal Name
RXD/ RS-485+ / 422TX+
DTR1/ 422RXDSR
CTS--

J11 (COM1), J12 (COM2): GPIO P4 and P5, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
PORT 40/ PORT 50
PORT 41/ PORT 51
GND
PORT 42/ PORT 52
PORT 43/ PORT 53

Pin #
2
4
6
8
--

Signal Name
PORT 44/ PORT 54
PORT 45/ PORT 55
PORT 46/ PORT 56
PORT 47/ PORT 57
--

Pin #
2
4
6
8
--

Signal Name
RXD
DTR
DSR
CTS
--

Pin #
2
4
6
8
--

Signal Name
CANL
-----

J13 (COM3): RS-232, 9pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
DCD
TXD
GND
RTS
RI

J14 (COM4): CANbus, 9pin D-sub Connector
Pin #
1
3
5
7
9

Signal Name
-CAN_GND
-CANH
--

31

For 8-bit GPIO version with RS-232 port :J11 (COM1): GPIO P4, 9-pin D-sub Connector
Pin #
1
3
5
7
9

Signal Name
PORT 40
PORT 41
GND
PORT 42
PORT 43

Pin #
2
4
6
8
--

Signal Name
PORT 44
PORT 45
PORT 46
PORT 47
--

Pin #
2
4
6
8
--

Signal Name
PORT 54
PORT 55
PORT 56
PORT 57
--

Pin #
2
4
6
8
--

Signal Name
RXD
DTR
DSR
CTS
--

Pin #
2
4
6
8
--

Signal Name
RS-485+
DTR1
DSR
CTS
--

Pin #
2
4
6
8
--

Signal Name
PORT 04
PORT 05
PORT 06
PORT 07
--

Pin #
2
4
6
8
--

Signal Name
PORT 14
PORT 15
PORT 16
PORT 17--J12 (COM2): GPIO P5, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
PORT 50
PORT 51
GND
PORT 52
PORT 53

J13 (COM3), J14 (COM4): RS-232, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
DCD
TXD
GND
RTS
RI

For 8-bit GPIO version with RS-485 port :J11 (COM1), J12 (COM2): RS-485, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
RS-485TXD
GND
RTS
RI

J13 (COM3): GPIO P0, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
PORT 00
PORT 01
GND
PORT 02
PORT 03J14 (COM4): GPIO P1, 9-pin D-Sub Connector
Pin #
1
3
5
7
9

Signal Name
PORT 10
PORT 11GND
PORT 12PORT 1332

Chapter

533

Taking Care of your EBOXThis section gives you some guidelines on using EBOX-336x Series – Safe using, Storing and Handling.

Storing
Do not place EBOX-336x Series in a location that is subject to:









Heating sources, such as stove, oven, heater, radiator or air duct
Direct contact from sunlight
Rain or moisture area
Excessive dust accumulation area
High humidity place
Constant or occasional mechanical movement, vibration or shock
Strong magnets or magnetic fields or magnetically unshielded speakers
Out of the operating temperature range from 5oC to 50oC

Do not place other electronic device or electrical equipment near EBOX-336x Series. The
electromagnetic field of the EBOX-336x Series may cause interference subjecting to malfunction.
Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do not place
EBOX-336x Series near the wall, behind the curtains or draperies, in between two books thatblock its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and backpanel of the EBOX-336x Series.
Change of environmental temperature: Problems may occur when there is a sudden change ofenvironmental temperature, or if the EBOX-336x Series is brought directly from a cold location toa warm one, moisture may condense inside EBOX-336x Series. Turn off the device, andcontact your nearest dealer.
Check the surrounding appliance(s) before using EBOX-336x Series. Since the EBOX-336x
Series uses high-frequency radio signal and may interface with radio or TV reception causing
interference or poor signal display. When this happens, relocate the EBOX-336x Series by asuitable distance away from the set.
Do not drop the EBOX-336x Series from the working table nor place heavy objects on top of it.

34

Using Cables for Connection
To avoid the problem, use only the specified interface cables in your accessory bag. The supplier
will not be responsible for the connection arising from the other unspecified peripheral equipment.
Do not use cut or damaged cables for connection.

Cleaning Your VESA PC
Clean the VESA PC with a soft dry cloth to lightly moistened with a mild detergent solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene,as these may damage the finish of EBOX.
When a solid object falls or a liquid spills onto the EBOX, turn off the EBOX immediately andunplug the LAN and power cables. Contact a qualified person or your dealer to check the EBOX
before you use it again.
Always disconnect the power cord from the power source before cleaning the EBOX.

35

TroubleshootingThis section describes the techniques of resolving some basic problems that you encounter whenusing EBOX-336x Series. For more troubleshooting guidelines, please contact your nearest dealer
for technical support.

Troubleshooting Your VESA PC
A. VESA PC does not start –Make sure the EBOX-336x Series is properly secured and plugged into a power source before itis turned on. Make sure the power indicator shows the power is on. See section 2 for more
information about “EBOX-336x Series Overview”.
When the EBOX-336x Series is plugged into a power strip or the UPS (Uninterruptible Power
Supply), make sure the power strip or UPS is turned on and working normally.
Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make
sure the brightness and contrast controls are adjusted correctly. See the manual that came withyour display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor. Wait for one
minute, and then reattach all power connection before pressing the power button.
Condensation may cause the EBOX-336x Series to malfunction for a while. If this happens,
do not use the EBOX-336x Series for at least one hour.
When booting EBOX-336x Series, if LED power indicator is on but not detecting the crt monitor,
please reboot and keep pressing <C> key to force CRT display (VGA mode). .
When you have checked all the above guidelines and the EBOX-336x Series does not work.
Remove the power adaptor from the EBOX-336x Series, unplug the power cord, and plug it inagain. Then turn on the power.

B. BIOS Error Message –BIOS error message appears when my VESA PC starts
If the BIOS error message appears, press any key to resume or, hit <DEL> to enter the BIOS setup
main menu, follow these steps:
1.

Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is notdetected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu bypressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save
Settings and Exit”, a message dialog appears as seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y”

36

2.

Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal
Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key andpresses <Enter> to save and recover to the factory setting.
“Load Optimal Defaults (Y/N)? Y”(BIOS Setup menu “Exit”)

C. “Operating System Not Found” –A message indicating that “Operating system not found” appear when
the VESA PC starts (Windows won’t start)
Enter the BIOS setup main menu by pressing <DEL> key, make sure that the correct boot driveis enabled.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the EBOX-336x unit.
2. Remove any peripheral devices connected to the EBOX-336x unit.
3. Restart the EBOX-336x unit.
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in item B. BIOS error message.
If you have just connected EBOX-336x unit to a CD/DVD or USB Drivers, remove these
peripherals. And restart to confirm that the Windows operating system starts properly. If the
EBOX unit continues to display the message ”Operating system not found,” and Windows does
not start, please contact your nearest dealer for servicing.

37

Chapter

6

38

Terms and Conditions
Warranty
The warranty terms for EBOX-336x Series are twelve (12) months from the shipped month. During
the warranty period, DMP Electronics Will repair replace the product covered under this limited
warranty.

Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your systemthroughout the warranty period. The technical support service is limited to configuration and operationof EBOX-336x Series sold by DMP Electronics Inc. The technical support service does not offer
software tutoring or training.

Return Merchandise Authorization（RMA）policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please refer to your nearest
dealer for
To obtain an RMA number, Purchaser must follow procedures as below：
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost depends on the parts, damage reasons, and whether under warranty period… etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account andaccompanied by an RMA number. Any Returns with freight collect will be refused and returned toyou. After Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of thedelivery service to make on-time delivery.

39