35. Access Policy
Overview of Policy
This document defines the agreed policy for Camp and Furnace Limited in terms of the standards that we maintainin relation to the access of all persons and especially those with disabilities and protected characteristics as definedby the Equality Act 2010.(The Act) This legislation actually strengthens and adds the legislation that was theDisability Discrimination Act 1995. The aim of this policy is to ensure that when access provisions become
unavailable, the public are informed via social media and our website.
The Act defines a disabled person as someone who has a physical or mental impairment that has a substantial
and long-term effect on their ability to carry out normal day to day activities.
For the purposes of the Act, the below definitions apply;•••Long term means that the effect of the impairment has lasted or is likely to last for at least 12 months.
A substantial effect is more than minor or trivial, and more than the normal differences in ability that exists
between people.
Normal day to day activities include everyday things such as eating, washing, walking and going shopping.

It is worthy of note, that ignoring the needs of people with disabilities as a potential customer base, costs UK
businesses around £1.8 billion per month. 75% of disabled people and their families also say they have left a shop
or other business because it failed to meet their needs. Furthermore- two-thirds of the British public (67%) admit tofeeling ‘uncomfortable’ and ‘awkward when talking to disabled people.
Camp and Furnace will seek to empower its employees with a firmer understanding of all areas of disability,
covering issues such as correct use of language, customer service, etiquette, communication, legislation and thedevelopment of inclusive business environments. In order to achieve this we will;
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Encourage our workforce to adopt a greater sense of empathy
Improve our customer service
Engage with staff to allow them to communicate more effectively
Support staff and customers with disabilities
Increase our target market
Widen our appeal to potential employees and customers
Generate positive publicity for our businessThis can include, but is not exclusive to wheelchair users, people with mobility impairments, blind and partiallysighted people, people who are hard of hearing and deaf people, people with learning disabilities and people withmental health impairments. People with the likes of HIV, Cancer and Multiple Sclerosis are deemed to be coveredby the Act effectively from the point of diagnosis as opposed to the point where the illness starts to have an effecton how they carry out normal day to day activities.
There are also people with disabilities that are not visible or clearly identifiable. Invisible disability, or hidden
disability, is an umbrella term that captures a whole spectrum of hidden disabilities or challenges that are primarily
neurological in nature. Invisible disability, or hidden disability, are defined as disabilities that are not immediately
apparent. Some people with visual or auditory disabilities who do not wear glasses or hearing aids, or discreet
hearing aids, may not be obviously disabled. Some people who have vision loss may wear contacts. A sitting
disability is another category of invisible impairments; sitting problems are usually caused by chronic back pain.
Those with joint problems or chronic pain may not use mobility aids on some days, or at all. Although the disability
creates a challenge for the person who has it, the reality of the disability can be difficult for others to recognize oracknowledge. Others may not understand the cause of the problem, if they cannot see evidence of it in a visibleway.

35. Access Policy
The Social Model tells us that people are ‘disabled’ by the barriers that exist within society. These barriers are split
up into three categories, they are;
1. The environment, which includes inaccessible buildings and services.
2. People’s attitudes, such as stereotyping, discrimination and.
3. Organisations with inflexible policies, practices and procedures.
The aim of this policy is to;
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Ensure that every customer is treated with dignity and respect and that any disability is quickly identifiedand acknowledged.
To ensure that all staff are aware of a disability including those that cannot be seen.
To ensure that all reasonable adjustments are made to accommodate a person with a disability whether wehave had prior notice or not.
To ensure that they are safe and comfortable during their visit to our premises.
To ensure that wheelchair users and customers who require a seat at a performance have a good view ofthe stage.
To ensure that all artistes and accompanying team, have access needs established prior to arrival at Campand Furnace.

This process will start online by making sure that all information contained therein is presented in a way that it isclear and of a font size that everybody can read. We will also make sure that there are enough facilities for a person
to book tickets for our events.
We will be alert to the fact that certain people may need to be escorted or assisted both once they arrive and when
they are inside the venue. In such cases, arrangements will be made for such people to enter the venue early andbe accompanied by a personal assistant who will be provided full access at no extra cost. Assistance dogs will becatered for and consideration will be given to any loud music or strobe lighting that may cause the dog distress oranxiety as the dog’s welfare is also a consideration for us. Assistance dogs should be registered with an organisationthat is a member of Assistance Dogs UK.
We will also make sure that sufficient information is available in relation to car parking and directions for customers
to get to our venue. Our staff will offer personalised service to those who require it.
The venue has access to exclusive disabled toilets and consideration will always be given to increasing thesefacilities on an event by event basis. Such facilities will be regularly checked to ensure that they always remain
accessible and fully operational.
When internally accessing Camp from Furnace or vice versa, a step will be encountered however, a portable ramp
system is available to ensure smooth and safe transition from either premise should this be required. Access to bar
and servery areas will be constantly assessed and a suitable area will be identified for wheelchair users to be served.
Every person who attends at our premises should feel safe, secure and comfortable whilst in the venue
Door staff should always be briefed by a company manager at the start of each event and the relevant protocolspointed out

Conclusion and desired outcomes
Adherence to this policy will:
Discharge the club’s duty under the Licensing Act 2003
Discharge the club’s duty under the Equality Act 2010
Promote the licensing objectives
Reduce complaints
Enhance the company’s reputation with our customers and Responsible Authorities
Enhance the customer experience at the venue.
Create a culture of empathy and understanding within the venue

35. Access Policy
Company Lead

Stuart Moore

Crime Category if appropriate
Related Legislation

Licensing Act 2003. Equality Act 2010

Linked Policies
Date ImplementedFebruary 2021

Last Review

February 2021

Actions Required for implementation

All staff to be given a training input prior to implementation
including the security team.
Policy to be placed into the SOP manual and listed for review
by management on or before the below date.

Next Review

January 2022