2022
ITG Supplier Code of Conduct

Inside Travel Group
5/2/2022

ITG Supplier Code of Conduct
Introduction
At Inside Travel Group (InsideJapan Tours and InsideAsia Tours) we are committed to highstandards of ethical business and sustainability policies. As one of our most important andtrusted suppliers, we would like to work with you to have a positive impact on the peopleand places we care about.
By doing these things, it will help us to:• Engage with local communities and help them see tourism as a positive force in thearea• Meet the expectations of our customers who are increasingly prioritisingsustainability issues when they choose where to travel and who to travel with• Give us and our suppliers an edge over our competitors and make us a more
attractive prospect for customers and partners• Know that we are doing the right thing and show people that it is possible to provide
amazing trips, help people AND help the planet.
As valued suppliers, you are a key component in so many of our clients’ experiences and wehope that we can work together to create great trips for years to come. We are fully awarethat we have a responsibility beyond our clients enjoying their trips, to the people andplaces we work with and to preserve and protect them for the future. To stay true to ourcommitment, this Supplier Code of Conduct explains our minimum standards and how wewould like to work together with you to support ethical and sustainable practices, and work
to benefit both people and the planet.
We would love to engage with you on this. We’re also fully aware that we still have a lot ofwork to do ourselves. If you are unsure about any of our policies or requirements, thenplease let us know and we will work with you to help you meet them. It is really important
to us that our partners work with us on our sustainability commitments, which are asfollows:

ITG Sustainability Policies•••••••ITG Sustainability Policy
Climate Action Plan
Animal Welfare Policy
Modern Human Slavery Statement
Child Safeguarding Policy
Volunteering Policy
Giving Back Policy

These are updated annually on our Sustainability Homepage
We are proudly:••Travelife Partner Certified
A member of the Nagoya SDGs Platform

The ITG Supplier Code of Conduct
As a partner who shares many of our values, we agree:

Compliance with laws•

To comply with local employment regulations, and ensure that we pay no less thanthe minimum wage to our employees.

Health, hygiene and safety•••••

To comply with all local government and health authority health and safety
regulations (including the most up-to-date COVID local government guidelines)
To have workplace guidelines and procedures to reduce and prevent occupational
illnesses and accidents, and train our employees accordingly
To apply strict standards of hygiene
To ensure that any services provided to ITG customers are safe and fit for purpose
To have an emergency plan in place and provide necessary support to ITG, its
employees and customers in order to ensure the safety of all individuals

Human Rights and Working Conditions
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To not use any form of forced, compulsory or slave labour.
To ensure our employees work voluntarily and are entitled to leave work.
To provide each employee with an employment contract that allows them areasonable notice period for terminating their employment.
To not require employees to post a deposit/bond and for the employer not towithhold wages for any reasons.
To not require employees to surrender their passports or work permits as acondition of employment.

Child Safeguarding•••

To ensure that employees under the age of 18 are only employed in accordance withnational regulations and the UN Convention on the Rights of the Child (whicheverprovides most protection) and ensure that we comply with International Labour
Organisation conventions on minimum age and child labour.
o Where national legislation allows children to participate in light work, such as
in family businesses or homestays, please ensure that your business isprotective of the safety, rights, and freedoms of those children.
To implement preventative measures and procedures to ensure that children areprotected from tourism-related sexual exploitation and all potential forms of abuse.
To reject, respond to and report the exploitation of people, in any of its forms,
especially sexual and in particular when it affects children and young people.

•We encourage all our Suppliers to commit to at least one of the followingorganizations such as The Code, ECPAT, or ChildSafe and to endorse the global goodpractice guidelines.

Environmental sustainability•••••••

To comply with all local, national and international environmental laws applicable toour businesses
To ensure all wastewater discharged from our businesses is treated to meet nationalregulations.
We encourage our Suppliers to actively measure, manage and disclose
environmental impacts in areas such as Greenhouse Gas emissions, energy
consumption, water and waste and to set targets to reduce them. We also
encourage establishing an action plan to implement best environmental practice.
We encourage our Suppliers to invest in a carbon-free future by reducing theircarbon intensity and investing in new technologies and offsetting schemes
We believe it is vital to engage the community to help in environmental issues andchallenges
To demonstrate excellent knowledge of the environmental issues applicable to ourbusiness sectors, as well as of appropriate best practices, and provide our customers
with this information when relevant.
To refrain from promoting souvenir items derived from threatened wildlife and plantspecies.

Community engagement•••

To offer no activities that harm humans, animals or plants
To actively include excursions, products or services that support local communities(for example by purchasing local goods, traditional crafts and local foods and visitingsocial projects), support the local environment and biodiversity (by actively engaging
with conservation projects), and promote and preserve local culture.
To positively contribute to the sustainability of the communities in which weoperate. We encourage our Suppliers to conduct progress assessments oncommunity issues

Animal welfare••

Treat all animals, captive or not, according to tourism industry best practices. Morespecifically, we encourage our Suppliers to comply with our Animal Welfare policy,
which refers to the welfare, habitat and natural behaviour of animals and gives
specific examples for our destinations
To follow the guidelines of Japan Sustainable Tourism Standard for Destinations(specifically section D5 “野生生物の保護” (Wildlife Protection) and D6 “動物福祉”(Animal Welfare)).

Ethics•••

To ensure that we conduct our businesses in a way that is fair, legal and honest
To have controls in place that prohibit the misuse of company assets, corruption,bribery, improper gifts, extortion and embezzlement
To ensure that all workers will be treated with dignity and respect and will not be
subject to any form of unethical treatment, threats of violence, or other forms ofphysical, mental, or sexual harassment

Code Communication and Engagement•••

To ensure that the principles in this code of conduct are communicated to
employees, management and stakeholders and that these groups are involved intheir implementation in an appropriate way
We encourage the sharing of and promoting adherence to these or similar principles
to the Supplier’s own chain of supply
To discuss issues and consider solutions together with Inside Travel Group to ensurethat this Code of Conduct is being met, as far as reasonably possible.

We hope to hear from you
As with everything we do with our suppliers, we are very much aware that commitments tosustainability rely on an equal partnership. As a key component of our client’s experiences
and being in a prime position to positively affect our destinations, we hope we can work
together with you to support ethical and sustainable practices, and work to benefit bothpeople and the planet. While we’re proud of what we’ve achieved so far, we’re fully awarethat we still have work to do to improve our own sustainability credentials. But what weknow for sure is that we have a better chance of improving them if we work together withyou, our most trusted suppliers. So if you have any sustainability projects that you areparticularly proud of, please let us know about them! We’d love to learn from you and shareyour work with our clients who are showing an increased interest in this area.
Thank you for joining us on this journey to work to benefit both people and the planet.
If you would like any more information on our Code of Conduct, or have anything you’d
like to discuss, please feel free to contact us at any time:
Sophie Walker

Robert Moransophie.walker@insidetravelgroup.com
sophie.walker@insidetravelgroup.com
ITG Global Sustainability Manager
Global Sustainability Manager

robert.moran@insidetravelgroup.com
Destination Sustainability Executive(Japan)

Further Resources
Making changes at a company level to improve sustainability can be a daunting task – weknow because we’ve had to go through the same process, and there’s still lots of things weneed to work on. Here are some of the best resources we’ve found to help us along theway, and we hope you find them useful too:
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Japan Sustainable Tourism Standards for Destinations (Japanese)
United Nations Convention on the Rights of the Child
Children’s Rights and Business Principles
ChildSafe Global Good Practice Guidelines
ABTA: Global Welfare Guidance for Animals in Tourism
AITO Carbon Emissions Toolkit
AITO Plastic Reduction Toolkit
ABTA Animal Welfare Guidelines (please email us to request these)