ITG Climate Action Plan 2023
Contents
1

Introduction ............................................................................................................................................22

About this Carbon Report .......................................................................................................................23

Measure..................................................................................................................................................3
3.1

4

3.1.1

Summary ................................................................................................................................3

3.1.2

HQ emissions .........................................................................................................................4

3.1.3

Trip emissions ........................................................................................................................4

3.2

How we measure it ........................................................................................................................4

3.3

What we don’t measure.................................................................................................................5

3.4

Our 2022 Carbon emissions ...........................................................................................................6

3.4.1

Total carbon emissions ..........................................................................................................6

3.4.2

Our headline KPIs ...................................................................................................................7

3.4.3

Emissions by impact area.......................................................................................................8

3.4.4

Emissions by scope ..............................................................................................................11

Decarbonise ..........................................................................................................................................13
4.1

Our decarbonisation targets ........................................................................................................13

4.2

How we plan to decarbonize........................................................................................................14

4.2.1

Summary ..............................................................................................................................14

4.2.2

HQ emissions .......................................................................................................................16

4.2.3

Trip emissions ......................................................................................................................16

4.2.4

Our key focus decarbonisation areas ..................................................................................17

4.3

5

Our decarbonisation progress......................................................................................................17

4.3.1

Target #1 ..............................................................................................................................17

4.3.2

Target #2 ..............................................................................................................................18

Mitigation .............................................................................................................................................20
5.1

6What we measure ..........................................................................................................................3

Carbon neutral certification .........................................................................................................21

Regenerate ...........................................................................................................................................21
6.1

Nature Positive approach.............................................................................................................21

6.2

Nature Positive volunteering .......................................................................................................23

7

Collaborate ...........................................................................................................................................25

8

Finance .................................................................................................................................................25

December 2023 Update11 Introduction
At Inside Travel Group (ITG) we believe that tourism can make a positive difference in the world andsupport our destinations and the people who live there. We’ve always felt a deep sense of
responsibility to the places and people we work with, and to the wider planet. However, we
recognise that there is an increasing need for urgent action, as reported by the Intergovernmental
Panel on Climate Change (IPCC). In signing the Glasgow Declaration (Climate Action in Tourism) in
November 2021, we committed to support the global commitment to halve our emissions by 2030
and work together with like-minded organisations to come up with solutions to reach Net Zero by
2050.

This is our updated Climate Action Plan for December 2023, relating to the reporting period of 1st
January 2022 – 31st December 2022. It is an overview of the action we are taking within ITG withhold
our commitment to the Glasgow Declaration. It will be updated every year with our progress.

2 About this Carbon Report
The reporting period referred to in this 2023 Carbon Report is 1st January 2022 – 31st December
2022.
Since 2012, we have been gradually increasing the scope of what we are able to measure as abusiness, starting with our staff business flights and offices, as well as estimated the average
emissions of an ITG customer trip.
However, in early 2023, working with carbon consultants ecollective, we were able to measure thefull carbon footprint of the business for the first time, measuring our 2022 emissions and setting
initial targets and focus areas for decarbonisation.

December 2023 Update2

3 Measure
3.1 What we measure
3.1.1 Summary
2023 has seen us broaden what we measure to the full scope of the business, most importantly
including our trips.
Working with our partners ecollective, we have used a combination of booking data, staff surveys,
staff recording, and analysis of invoices to record the following data sets. (Areas and details in bold
are new measurements we have introduced for the most recent reporting year.)
HQ or Trip
emissions

Impact area

Details

Offices

Electricity, gas, oil, heat &steam, refrigerant, water,
waste, food, Well-to-Tank(WTT), transmission anddistribution (T&D)
Remote working Electricity
Staff business
Flights, non-flight travel,
travelovernight stays
Website
HQ

Virtual events
Hosted inperson events
Staff
commuting
Post
Purchased
goods
Customer trips

Trips

December 2023 Update

All webpages of Inside
Travel Group and it’sassociated brands(InsideJapan and
InsideAsia) including all
regional sites
Venue, accommodation,
staff travel, meals
Staff commuting to all
offices
Outbound post from all
offices
Large expenditure goods foroffice use (e.g. computers)
International flights
Accommodation
Transport
Domestic flights
Transfers
Transport
Cruises
Meals
Excursions

Reportingyear
measuredfrom2012

How wecurrently workout emissions

2021
2012

Staff survey
Staff businesstracker andexpense analysis
Webpage andhost analysis

2022

Invoice analysis,
sampling
estimates,
surveys

2022
2022
2021

Staff survey

2022

Spend data
and/or quantity
Spend data andtype
Booking data
Booking data
Booking data
Booking data
Booking data
Booking data
Booking data
Booking data
Booking data

2022
2022
2022
2022
2022
2022
2022
2022
2022
2022

3

3.1.2 HQ emissions

3.1.3 Trip emissions

How we measure it
We provided our complete facilities environmental data, staff and supplier survey data, as well asanonymised booking data to our partners ecollective. Ecollective analysed this primary data, alongwith data from any surveys directly sent to our suppliers. Where surveys were not fully completed
by a supplier, ecollective relied on relevant industry averages provided by DEFRA and other trusted

December 2023 Update4sources. Any assumptions that are required to fill data gaps, are detailed against the specificcategory to which it relates in ecollective’s full methodology.
The data is updated as carbon conversion factors improve with accuracy. As this is constantly being
updated as new data becomes available, please contact ecollective for more details.
Everything has a carbon footprint, so measuring the exact carbon footprint of a business could be a
lifetime's work. With the climate crisis, we simply do not have the time. So, we have madeassumptions to measure the carbon footprint of everything that goes into the running of thebusiness and the products and services we sell.
This is normal practice in the carbon-calculating world, but ecollective go a step further than most.
Many companies make assumptions that are too simple or use unreliable data, resulting in scoresthat are not as accurate as they could be.
For Scope 2 emissions we have followed the market-based method. When information or goodquality data has not been available, we have used location-based information as a proxy for themarket-based method.

3.2 What we don’t measure
We do not include the following areas in our emissions measurements:•

Optional extras•

Investments•

Customer travel to the trips when not purchased through the business.

December 2023 Update

53.3 Our 2022 Carbon emissions
3.3.1 Total carbon emissions
Our total footprint for 2022 is: 3,207,175kgs CO2e.
This is a large figure but by itself it tells us very little. We therefore measure our emissions in three
keyways:
1. Our Headline KPIs: These tell us how we are progressing versus our targets – if you just want
to look at one set of numbers, look at these.
2. Breakdown by impact area: This tells us which part of our business our emissions arecoming from (whether that is from our ‘HQ’ operational emissions, or our customers’ flights
and trip emissions).
3. Breakdown by scope: This also tells us where our emissions are coming from in terms of
how much control we have over them, using a standard reporting framework that allows
comparison between companies.
3.3.1.1 Impact areas versus scopes
The standard reporting of carbon emissions is to use Scopes (Scopes 1, 2 and 3). The three scopes
are a way of categorising the different kinds of emissions a company creates in its own operations
and in its wider ‘value chain’ (its suppliers and customers).
However, we’re aware that it can be quite difficult to understand what “scopes” means and what
Scope 1, Scope 2 and Scope 3 refer to. Therefore, while we report on our emissions by Scope, we
also report on them by “Impact Area”, as we find this can be more meaningful and easier tounderstand, as well as lead to more action to decarbonise. You can see a breakdown of ouremissions both by Scope and Impact Area in the following sections of this Action Plan.

December 2023 Update

6

3.3.2 Our headline KPIs
From 2022 we are tracking three different Key Performance Indicators (KPIs) to measure ourprogress against our targets:
1. Emissions per customer per night without including international flights (kg CO2e)
2. Emissions per customer per night if all bookings included international flights (CO2e)
3. Flight emissions per customer if all bookings included international flights (CO2e)3.3.2.1

Emissions per customer per night without including international flights (kg CO2e)We'll focus on this KPI to reduce the emissions of theaccommodation, experiences and transport we offer clients withincountry and can have a more direct impact on.
During the reporting period this was:

44kg CO2e per customer per night

3.3.2.2

Emissions per customer per night if all bookings included international flights (CO2e)We'll focus on this KPI to lengthen the trips we offer, so that per nightemissions are lower (and more time and money is spent in destination)
During the reporting period this was:311kg CO2e per customer per night
3.3.2.3

Flight emissions per customer if all bookings included international flights (CO2e)We'll focus on this KPI to reduce the emissions of the flights we offer
clients by using more sustainable airlines (e.g. those with more modern
aircraft and using sustainable aviation fuel) as well as more direct flightroutes.
During the reporting period this was:3,467kg CO2e flight emissions per customer

December 2023 Update

7

3.3.3 Emissions by impact area
When we break our emissions down by Impact Area, we look at three key areas:
1. HQ emissions
2. International flight emissions
3. Trip emissions
HQ emissions
This is the emissions from all operational-related emissions. It includes the emissions from our offices,
remote working, commuting, staff events and staff business travel and accommodation.
International flight emissions
This is the emissions from all international flights booked by us for our clients to travel from theircountry of departure to their destination. It doesn't include domestic flights during their trip (this iscovered in “Trip emissions”).
All international flight emissions data comes from a line-by-line analysis of every booking in oursystem that departed during the reporting period.
Trip emissions
This is the emissions from all accommodation, meals, activities and travel within our client trips. It
includes domestic taken during a trip.
All trip emissions data comes from a line-by-line analysis of every booking in our system thatdeparted during the reporting period.
The breakdown in these impact areas for the reporting period is below:
Impact Area

Emissions breakdown (kgCO2e)% total emissions

HQ

181,324

5.7%

International flights

2,115,354

66.0%

Trips

910,554

28.4%

Total emissions

3,207,175

100%

December 2023 Update

8

3.3.3.1 HQ emissions
181,324kg (6% total emissions)
Within our HQ emissions, the top 3 highest- emitting areas are:
1. Business travel (28%)1
2. Offices (26%)
3. Remote working emissions (17%)

3.3.3.2 International flights
2,115,354kg (66% total emissions)1

We expect this to increase in 2023 with many more FAM trips and more business travel than in 2022

December 2023 Update

9

3.3.3.3 Trip emissions
910,554kg (28% total emissions)
Within our HQ emissions, the top 3 highest-emitting areas are:
1. Accommodation (69%)
2. Transport (15%)
3. Meals (9%)

December 2023 Update

10

3.3.4 Emissions by scope
Scope emissions come from the Greenhouse Gas Protocol, which is the world’s most widely usedgreenhouse gas accounting standard.
As the Greenhouse Gas Protocol itself puts it: “Developing a full [greenhouse gas] emissions
inventory – incorporating Scope 1, Scope 2 and Scope 3 emissions – enables companies to understandtheir full value chain emissions and focus their efforts on the greatest reduction opportunities”.
3.3.4.1 Definitions of scope 1, 2 and 3 emissions
As explained by our partners, ecollective:
Scope 1
These are emissions from all the fuel that the company pays for. It is usually the petrol in yourcompany car and/or the diesel in your onsite generator.
Scope 2Emissions from the electricity you pay for at your premises.
Scope 3Everything else that forms part of your company emissions. These are often things you cannot control
but can influence (also known as ‘indirect’). For example, if some of your team work from home, theelectricity emissions from this activity will sit in scope 3. Website emissions, business travel, yourwhole supply chain (we could go on) are all scope 3. For most businesses, this is by far the biggest
proportion of their footprint.
It’s mandatory to include scope 1 and 2 emissions in your reporting. Best practice is to include scope
3 emissions too.
Our breakdown in scope emissions for the reporting period is as follows:
Scope

Emissions breakdown (kgCO2e)% total emissions

Scope 1

4,485

0.1%

Scope 2

26,986

0.8%

Scope 1 & 2

31,471

1.0 %Scope 3

3,175,245

99.0%

Total emissions

3,207,175

December 2023 Update11

3.3.4.2 Scope 1&2
Scope 1 emissions come from the Gas and Refrigerant use in our offices.
Scope 2 emissions come from the Electricity use in our offices.
Emissions breakdown (kg CO2e) 2022
Scope 1

4,485kg

Scope 2

26,986kg

Scope 1 & 2

31,471kg

3.3.4.3 Scope 3
Our Scope 3 emissions come from everything else, from staff commuting and business travel to theinternational flights of our customers and their trips.
Emissions breakdown (kg CO2e) 2022
Scope 3

December 2023 Update

3,175,245kg

124 Decarbonise
4.1 Our decarbonisation targets
We have two key targets as a business:
1. We aim to reduce our Scope 1 and 2 2022 emissions by 50% by 2030, as per the Glasgow
Declaration and science-based targets. This is an absolute emissions target.

Target #1

2022

2030 (target)

Scope 1 & 2

31,471kg

15,736kg

2. We also aim to reduce our 2022 total business emissions per customer per night (if all
bookings included international flights) by 50% by 2030. As most of these emissions are
Scope 3 emissions this is not a requirement of the Glasgow Declaration, however we feel wehave a responsibility to include the emissions of our trips and the flights we book for ourcustomers in our reduction targets. As these emissions are on a per customer per nightbasis, this is known as an emissions intensity target.

Target #2

2022

Total business emissions per
311kg
customer per night (if all
bookings included international
flights)

December 2023 Update

2030 (target)
155.5kg13

4.2 How we plan to decarbonize
4.2.1 Summary
The table below shows the actions we’re taking on each impact area and new initiatives we plan toimplement in 2023 (in bold).
HQ or Trip
emissions

Impactarea

Details

Reduction methods

Offices

Electricity

Using renewable energy in our offices where possible, suchas using Ecotricity low-impact energy in our UK office; using
smart heating/cooling/lighting methods; buying energyefficient equipment; training staff on conserving energy
through promoting Giki Zero, having a Green Jumper Day
and in-house sustainability training.
Reducing, reusing, and recycling as many materials as
possible in offices and sharing best recycling methods forremote workers.

Waste

Water

Conserving water as much as possible by using eco-settingson dishwashers, using low-flow taps and dual-flush toilets.

RemoteworkingStaffbusinesstravelElectricity

WebsiteAll
webpages

Informing staff of best practices to conserve energy whileworking at home.
Carefully considering if the trip is necessary or if there is adigital equivalent. Making sure that every staff trip counts –that is has a clear purpose and that we get the expected
output. Choosing the most sustainable transport option androute. When flying, to choose Economy class as a default
option. Considering less frequent, but longer trips (ifrequired).
We are yet to develop an emissions reduction action forthis area

Flights,
non-flighttravel,overnight
stays

HQ

VirtualeventsHostedin-person
events

Venue,
accommodation, staff
travel,
meals
Staff
Staff
commutin commutinggto alloffices
Printing
and Post

December 2023 Update

Promotional
materials aswell astraveldocuments

We are yet to develop an emissions reduction action forthis area
All in-office meals we order are vegetarian as default

Offering flexible, hybrid working across the business. Having
secure cycle storage and showers at two out of four
branches. Cycle-to-work scheme for UK staff and otherincentives (such as free public transport passes for our US
office) to encourage sustainable commuting.
Offering digital brochures as default, instead of printed
ones. Reducing the size of the IAT and IJT brochures weprint and when printing using sustainable carbon neutral
printers such as Pepper Communications, for small printruns. Only accepting digital rather than printed promotional

14

Purchased goods

Large
expenditur
e goods foroffice use(e.g.
computers)

Customer
trips

Internation
al flights

Accommodation
Domestic
flights
Transfers
Trips

Transport
Cruises
Meals

Excursions

December 2023 Update

materials from suppliers. Changing non-recyclable
packaging to recyclable packaging for our printed materials.
Recycling or donating ITG equipment to charities. Movingfrom our own server storage to cloud storage in 2023.

Training our Sales teams on the impact of flightstopovers, routing, and aircraft on carbon emissions.
Next: providing more transparent options for our clients
to choose how they travel
Sending our Supplier Code of Conduct with our
Sustainability Survey to our core Japan suppliers.
Next: Promoting accommodation with environmental
policies in place.
Replacing domestic flights from itineraries with lower
carbon alternatives where possible
We are yet to develop an emissions reduction action forthis area
We are yet to develop an emissions reduction action forthis area
We are yet to develop an emissions reduction action forthis area
We are yet to develop an emissions reduction action forthis area
Next: Including more locally sourced, plant-based meals ongroup tours where possible.
We are yet to develop an emissions reduction action forthis area
Next: Replacing high-carbon excursions with low carbon
alternatives where possible.

154.2.2 HQ emissions

4.2.3 Trip emissions

December 2023 Update

16

4.2.4 Our key focus decarbonisation areas
1. Office electricity: to reduce our absolute Scope 1&2 emissions by 50% by 2030 it is vitally
important that we source more renewable energy for our offices. In 2021 we switched to100% renewable energy in our UK office, and our US office also saw an increase in statesupplied renewable energy (to 32%).
2. International flights (customer trips): This is by far the biggest source of our total businessemissions, and while we don’t have control over the airlines or the fuels they use, we canuse publicly available data to inform our clients about the least-emitting options available tothem such as more direct flights, with more modern aircraft, hopefully in the future using
more Sustainable Aviation Fuel (SAF).
3. Domestic/in-trip flights (customer trips): This is another area we can make a big difference
to our emissions – by replacing domestic or other in-trip flights (i.e. international flights in a
multi-destination itinerary) with lower carbon alternatives such as ferries and trains. We alsofind that while often longer in duration, this way of travelling gives our customers a moreauthentic travel experience, travelling alongside locals and seeing more of the countries they
are travelling through.
4. Transport (customer trips): Another way we can make a difference is by looking at thetransport options we currently provide our customers and seeing where we can replace
private and/or high-emitting transport with lower public or lower-emitting transport. This
also gets our customers closer to the people and places in their destinations.

4.3 Our decarbonisation progress
4.3.1 Target #1
To reduce our Scope 1&2 2022 emissions by 50% by 2030.
Target #1

2022

2030 (target)

Scope 1 & 2

31,471kg

15,736kg

In 2022 we reduced our Scope 1&2 emissions by 58% in compared to 2021 (31.47 tCO2e vs. 171.73
tCO2e), despite staff returning to work in our offices. This was largely due to switching to 100%
renewable energy in our Bristol office (the % of renewable energy in our Broomfield office also
increased).

December 2023 Update

17

Totalemissions(tonnes
CO2e)

2019

2020

2021

2022

Total
emissionsTotalemissionsYoY %changeTotal
emissions

YoY%change% changevs 2019

Total
emissionsYoY %change% changevs 2019171.73

93.91

-45%

74.63

-21%

-57%

31.47

-58%

-82%

4.3.2 Target #2
To reduce our 2022 total business emissions per customer per night (if all bookings included
international flights) by 50% by 2030.
Target #2

2022

Total business emissions per
311kg
customer per night (if all
bookings included international
flights)2030 (target)
155.5kg

As 2022 is the first time we have measured our full 2022 emissions, 2022 will act as a baseline year
for this target and we will report our progress on an annual basis from the next reporting period.
Our measurement work in 2023 for the current reporting period has already led to us highlighting
the following key areas as ‘hotspots’ for us to focus on as a business over the coming years:
1. International flights: providing more information to our Sales teams, andtransparency to our customers, over the carbon emissions of different flight options,and the impact of direct vs indirect flights, routing, and aircraft type.

December 2023 Update18

2. In-trip flights2: providing more itinterary examples without domestic flights andoffering alternatives to flights where appropriate and where customer experience is
not compromised.
3. Overground transport: providing more alternatives to private transport whereappropriate where appropriate and where customer experience is notcompromised.

2

These include both domestic and international flights within our destinations

December 2023 Update19

5 Mitigation
While we know that reducing is the most important action to take, there are emissions that cannot
be reduced immediately and so we have been offsetting these with Climate Impact Partners(formerly ClimateCare):•••

We have been offsetting our staff flights since 2016, and our office operations since 2019.
All new bookings from Jan 2021 are carbon negative through our Every Trip Offset
programme – we include an offset greater than the average carbon cost of the trip
(including flights, ground arrangements and the ‘HQ’ emissions that go into making themhappen) as part of the trip price. In total we have offset 8,625 tonnes CO2e since January
2021 through this programme.
We work with climate projects across Asia which are Gold Standard or equivalent. These
have included projects such as:o Household Agricultural Biogas Project, Vietnam, which has a host of social benefits
for rural families as well as reducing a total of over 1 million tonnes of carbon peryear.
o Wind Power Clean Energy Project, India, which consists of 26 wind turbinescollectively producing 25.5 MW of renewable energy and reducing the dependency
on fossils fuels which are pre-dominantly used for electricity generation in India.

December 2023 Update205.1 Carbon neutral certification
In 2023 we certified as a CarbonNeutral® business.
To achieve CarbonNeutral® business certification, ITG works with Climate Impact Partners,
specialists in carbon market solutions for climate action. ITG had an independent assessment of thegreenhouse gas emissions produced from our scope 1 and 2 emissions. As outlined in the
Decarbonisation section of this plan, we are reducing our emissions internally by switching to
renewable energy sources where possible and increasing our energy use efficiency. To meet our
carbon neutral goal, our offsetting program delivers finance to projects which are reducing
emissions now, supporting the transition to a low carbon global economy. All the projects are
independently verified to assure emission reductions are occurring. This ensures the highest
environmental integrity in our commitment to have an immediate, positive impact on the climate.

6 Regenerate
Leading climate and biodiversity scientists recognise that climate change and biodiversity loss
are twin crises that can only be solved together (WTTC’s Nature Positive Travel and Tourism
Report). In November 2022 we signed the Vision for Nature Positive Travel & Tourism to show
our support for the Travel and Tourism sector adapting a ‘Nature Positive’ approach by 2030
through integrating biodiversity safeguards, reducing carbon emissions, the impact of pollution
and the unsustainable use of resources, and to protect and restore nature and its wildlife.

6.1 Nature Positive approach
In 2023 we began partnering with Nature Positive projects that were focused on nature andbiodiversity conservation in our destination countries. See the table below for the list of
projects, along with funding allocated and expected outcomes.

December 2023 Update

21

Organisation

Location

Project

What are we funding?

What is the expected outcome?

2023
donationamount(GBP)

Sustainable
Daisen (SD)Tottori,
Japan

Japanese Giant
Salamander
Conservation

Purchasing camera traps and pit
tag readers

Provides data-based evidence as part of SD's
application with local government to installpermanent ramps for salamanders to return
upstream for breeding and have freer
movement.

£2,000.00

APE Malaysia

Borneo,Malaysia

Reforestation of
KinabatanganRiver

Planting and 4-year maintenanceof 332 native trees

Reforests a key wildlife corridor along theriver, reconnecting fragmented forests andsupporting numerous endangered species.

£2,000.00

Picchio Wildlife
Conservation
CenterKaruizawa,
Japan

Reducing
human-bear
conflict

Providing equipment for bear
tracking and bear dog handling toprotect both humans and bears ina non-lethal way.

The equipment purchased will provide staff
with better protection against the elements
and allow them to track bears more
effectively, in turn allowing more effective
responses to bear sightings and a reduction inhuman-bear conflict, to the benefit of local
residents and bears.

£2,000.00

December 2023 Update22In addition to supporting the above nature projects, we will be following the Nature Positive Travel& Tourism Roadmap created in collaboration with ANIMONDIAL.
We already have a strong Animal Welfare Policy, and we promote nature experiences as part of ourtrips, but we will take a more proactive and systematic approach to protect biodiversity and toregenerate ecosystems in our destinations in 2024.
Pathway

Our action points for 2024

Access & Define
Access our dependency and impacts on
animals and nature.
Define our Nature Positive commitment andpriority actions.
Reduce & Restore
Reduce or avoid harmful practices.
Restore nature through positive, local
actions.

To assess the business using the NATOUR impact, aNature Positive Tourism Evaluation Tool.

Monitor & Report
Monitor our progress towards meaningfulchange.
Report on our efforts to reduce and sustain.
Collaborate & Communicate
Collaborate to overcome challenges andachieve greater things.
Communicate to inform and inspire others.

To monitor and report on our efforts in our annual
impact report.

To review the outcomes of the NATOUR impact
assessment tool and recommended actions.
To continue offering staff on nature-based projects
to use their Volunteer Leave on.

To communicate with our staff, clients andsuppliers our nature positive goals and collaborate
with industry partners.

6.2 Nature Positive volunteering
Another way we are helping regenerate ecosystems is through staff volunteering efforts. All staff are
given one day a year to volunteer, and we partner with local organisations who offer volunteering
opportunities.
During the reporting period (1st January 2022 – 31st December 2022), our staff have volunteered in
the following programmes.
Activity

ImpactTree planting andmaintenance in Bristol
Litter picking andcommunity education
at Oxbow Wetland,
Brisbane
Tree planting at
Jindalee Creek,
BrisbaneOver a thousand trees
planted and mulched
Cleaned up 118kgs of litterfrom a unique blue carbon
environment
Planted 120 trees, weeded
and mulched along floodprone riverside

December 2023 Update

Number ofstaff
volunteered
31

Hours volunteered

8

44

8

16

114

23

Flood damage clean
up in Brisbane

Cleaned extensive flood
damageTotals

December 2023 Update

3

32

50

206

24

7 Collaborate
We know that collaboration is the only way to create industry-wide change, so have been active
members of the following networks:
•
•
•

•

•

Signing the Glasgow Declaration and being a member of their community
Co-Chair of the AITO Sustainable Tourism Committee in 2022 – creating toolkits, hosting
webinars, and giving talks on how to address the climate crisis with other AITO members
Becoming a member of the B Corp community through achieving certification in 2023, withrepresentation in the following groups:
o Travel by B Corpo B Tourism
Members of Better Business – Bristol 24/7 – creating a video of why it matters to be
involved in the community and funding social and environmental initiatives through themembership
Members of Future Leap Network – attending events and supporting the community ofchange makers in Bristol

We are also working with our stakeholders to engage and inform them to help achieve our goals:•••

Staff – by sending out an annual sustainability survey, providing training and regular updates
Clients – by weaving sustainability communication into all touch points and sharing oursustainability policies on our websites
Suppliers – by sending them our Supplier Code of Conduct, and our first Sustainability
Supplier Survey

8 Finance
We can only achieve our goals above if we have the resources to do so. We have a dedicated Global
Sustainability Manager who is responsible for achieving the goals in our Climate Action Plan. They
report to the Director and is supported by the senior leadership team.
We also have a Destination Sustainability Executive (secondary role) in Japan and Branch
Sustainability Coordinators (secondary roles) to measure and reduce emissions in each branch.
There is a budget for the Sustainability function of the business, and this includes funds to achieve
our goals in our Climate Action Plan.

December 2023 Update25