JR East Environment Access Co., Ltd.

CORPORATEPROFILE“Cleaner,Gentler”

GreetingM ich ika z u

Mu k oy a m a

Representative Director and President“Cleaner, Gentler”
Over the years since our founding in 1963, we have widened our range ofservices to meet the ever-changing needs of society. Today, our diverse
service portfolio includes cleaning/environmental improvement, facility
management, security and safety, and collection/transportation/recyclingof waste for facilities such as train stations, trains, station buildings,
hotels, apartments, and hospitals, as well as management of coin-operated
lockers and vending machines in stations.
In every service, we constantly strive to provide even greater satisfaction
to our customers through superior quality, backed by a ﬁrm commitment
to ensuring safety.
Going forward, we will continue leveraging our wealth of experienceand technical expertise to provide impeccable service, while advancing
the operational improvements, we aim to incoperate Condition-Based
Maintenance for the future.
We deeply appreciate your patronage.

Corporate Philosophy“Cleaner, Gentler”

Our mission is to...
Perform our duties reliably and sincerely, while ensuring safety
Provide customers with comfortable spaces
Contribute to the protection of the global environment
And, we shall strive to be a company of choice by continuously evolving toward the future

Guiding Principles
We shall provide safety and peace of mind through responsible, compliant actions
We shall endeavor to further enhance the quality of our services by challenging ourselves to innovate,grow and face challenges in the new era.
We shall respect one another and build up a workplace environment where all employees can deliver
their full potential and gain satisfaction from their jobs
We shall use all things wisely and contribute to the recycling of resources
We shall cherish our bonds with the community in our corporate activities

1Services

Building Maintenance
Services
Building maintenance services not only maintain the appearance of buildings, but improve safety
and functionality, creating more pleasant and comfortable life spaces. We respond to a wide rangeof needs – at commercial and oﬃce buildings, hotels, hospitals, and more – with proven experienceand know-how. Through various services, including cleaning, facility management and safety andsecurity services, we bring total coordination to the care and administration of spaces.

01

Commercial building cleaning

02

Oﬃce building cleaning

03

Cleaning/making-up
hotel rooms

Enabling all customers to enjoy full use: We respond to avariety of needs from cleaning to information-deskservices.

Cleaning from top to bottom, corner to corner: Using our
specialized equipment and facilities, we assure clean,
comfortable oﬃce spaces.

Thorough cleaning and preparation of rooms bespeaking
hospitality: We provide carefully detailed services rich inknow-how.

04

Management of equipment/facilities and environmental health
Safety, quality, backed proven experience: We not only
provide maintenance and management at ordinary times,
but respond promptly in emergencies.

PestControl

05

In March 2011, we obtained registration as a company
certiﬁed to “manage and control pests in buildings” (known
as a “No. 7 Registration”). When cleaning commercial andoﬃce buildings and cleaning/preparing hotel rooms, we
provide direct services for the control of insects, rodents

and birds – services not all companies are capable of.
Giving full consideration to people and the environment,
we use the established method known as Integrated Pest
Management (I.P.M.), focusing on investigation, cleaning
and improvements to facilities/equipment.

Security and safety
Reliable security, total building management: We arecommitted to serving and protecting people; to protecting
and preserving property.

2Services

Environmental
Services
01

Waste collection
and transport

Collecting and Transporting Waste andRecyclable Material
We collect and transport waste from JR East stations, trains, stationbuildings, oﬃce buildings and elsewhere. Using our comprehensivesystem, we manage total volumes of waste collected, collection
routes, etc. We collect the waste via appropriate routes primarily
during early-morning hours and transport it to our recycling centers
and/or municipal disposal sites in a safe, responsible manner.

We respond to our customers’
needs for safe, appropriate
collection and transport ofwaste.

Recycling

02

People are increasingly concerned about ecology and recycling.
In corporate activities, eﬀorts to protect the environment arerequired more than ever. Toward realization of CO2 reduction
and a recycling society, we, as the waste disposal company in
the JR East Group, are proud to make a contribution.

Promoting recycling, we strive for the most eﬀective use of limited
resources and for reductions in volumes of disposed waste.

(Waste disposal services)

At our recycling facilities, waste from JR East stations and trains,
station buildings, oﬃce buildings and elsewhere is recycled.
At the JR East Tokyo Materials Recycling Center (operated by JR East
Environment Access Co., Ltd.), beverage containers, including cans,bottles and PET bottles; paper, including newspapers, magazinesand conﬁdential documents; expanded polystyrene; and plastic

containers and packaging from ordinary households in Tokyo arerecycled. At the Omiya Recycling Center, beverage containers
are recycled.
* Within the recycling process, the JR East Japan Tokyo Materials Recycling
Center and the Omiya Recycling Center carry out intermediate waste
processing, including compressing, packing and melting.

Recycling Cans, Bottles, PET bottles, Expanded Polystyrene, Etc.
Waste from stations

Separation
Collection/transport
Waste from trains

Waste from shopping
centers, oﬃces
Steel cans

Aluminum cans

Bottles

PET bottles

Compressing/packing

Expanded Polystyrene
Melting (solidifying into ingots)

Recycling

JR East Tokyo Materials Recycling Center
For construction materials, etc.

For aluminum cans

For glass products

For weedprevention
sheetsFor fabric tomake JR East Japanuniforms

For plastic products

Omiya Recycling Center

Recycling Newspapers, Magazines, Conﬁdential Documents, Etc.

Waste from stations

Collection/transport
Waste from trains

Newspapers, magazines(including brochures and thelike), corrugated cardboard

Separation

Conﬁdential documents

Crushing

Recycling Plastic Containers and Packaging
Separation

Compressing/packing
Waste fromordinary
households
Compressing/packing*Collection andtransport
by municipalities

Recycling

Recycling

For chemical materials and products
Waste from oﬃces

03

For copy paper
and the like

Food Recycling

For newspapers/
magazines

For toilet paper

For paper towels

Creating renewable energy sources without
incineration and reducing CO2 emissions.

3Compressing/packingServices
Services

Station Cleaning
Services

Stations are integral parts of daily life – going to work or school, going out, travelling on holidays.
Cleaning a station is preparing it to welcome users. Recognizing this, and hoping all people havepleasant experiences, we provide cleaning services for stations and trains. We also provide
information services with a smile, on facilities and activities, endeavoring to create safe station
spaces and prevent accidents.

01 Cleaning stations

02 Cleaning trains

Keeping station spaces safe and clean for all
who come and go, from small children to theelderly to visitors from overseas.

We envision every train scenario andendeavor to make it more enjoyable forcommuters, vacationers, and everyone.

OperationalServices
We propose solutions to site-operations issues at the stations of our business
partners, including coin lockers, pick-up lockers and payphones.

02 Supporting oﬃces

01 Operating coin lockers/pick-up lockers

Support services for site-operations of ourbusiness partners

Providing services needed for operation of coinlockers/pick-up lockers within stations

4Services
Services

Training
Facilities
To ensure the satisfaction of our customers, we provide our staﬀ with education and training using
our own manuals and procedures, so as to unify the work. We endeavor to further improve the highquality of our services through acquisition of additional practical skills and manners.

01 Cleaning ﬂoors

02 Cleaning trains

Training in how to cleanvarious types of ﬂooringin making
03 Training
up hotel rooms

Training on reproductions of railway
station platforms and train interiors

04 Cleaning
restrooms

All steps in cleaning and preparing hotelrooms using a reproduced practice room

as05 Training
security guards

Practical training using actual
facilities/equipment

Thorough training in hygienic
cleaning methods

06 Audiovisualtraining

Supporting reliable performanceof duties via information systems

5Company Profile
Trade Name
JR East Environment Access Co., Ltd.
Address
4-12, Higashi-Ueno 3-chome, Taito-ku, Tokyo 110-0015
Tel:+81-3-3836-1551 (switchboard)
President
Representative Director and President Michikazu Mukoyama
Capital
JPY120 million
Shareholder composition
East Japan Railway Company 100%
Employees
Approximately 3,700
Main Bank
Sumitomo Mitsui Banking Corporation

Service Area
Shin-Shirakawa
Nasushiobara

Utsunomiya
Oyama

TorideOmiya
Kofu

Hachioji
Chiba
Yokohama
OdawaraAtami
Itoh tt p : / / w w w . j e a . c o . j p /6