Business Case Study

SoftBank C&S has the value driven goal to produce talented
individuals that can exceed standards and expectations.
Through the effective use of CompTIA certifications, CompTIA ensures theessential IT literacy for the distributor.
TARGETSECTION

New Hires

Background of Efforts

SoftBank Commerce &Service Corp.

The company’s vision
The SoftBank Group's aim to contribute to people's happiness through the Information Revolution,and to become “the corporate group needed most by people around the world.”

Shiodome Sumitomo Bldg.,
1-9-2 Higashi-shimbashi,
Minato-ku, Tokyo
https://cas.softbank.jp/en/

The concept for new hires training: exceeding exceptions
 Value-driven and can exceed standards and exceptions
 Execute assignments in a self-driven approach Acquisition of the minimum IT literacy utilized at the assigned site

“As the first step for newhires to become aprofessional in the ICT field,
the IT Fundamentals exam isused as the training material.
The achievement of 60 new
hires to successfully pass theexam was completed in ashort time and promoted
both knowledge andconfidence.”
Mr. Tsuyoshi Kodera
Corporate control
administration, HR division,Recruitment department

Challenge settings: Acquisition of CompTIA IT Fundamentals
 Acquisition of ICT knowledge that can be utilized for actual work Have 60 new hires successfully pass the exam

What is the CompTIA IT Fundamentals certification?
CompTIA IT Fundamentals covers foundational IT concepts including identifying and explaining
computer components, installing software, establishing network connectivity and preventing
security risks.
Doman and % of Examination
1.0 Software

21%

4.0 Networking

16%

2.0 Hardware

18%

5.0 Basic IT literacy

24%

3.0 Security

21%

ACTIONGroup learning and the aim to pass as a team was established.

Certification in USE■ CompTIA IT Fundamentals

CompTIAWORLDWIDEHEADQUARTERS
CompTIA Certifications, LLC
3500 Lacey Road, Suite 100
Downers Grove, IL60515-5439
CompTIA.org➢ Study progression was assessed individually.
➢ Knowledge based on team member’s strengths was shared to improve team knowledge.
Effect 1： Improved motivation to achieve goals.
Self-study implemented by all as a commitment to pass the exam.
Voluntary workshops during lunch break/after work were observed.
Effect 2： Improved understanding of the IT literacy.
The environment led to promotion of knowledge through shared training.
Workshops provided for knowledge review.
◆ Certification acquisition increased throughout the company.
ICT Ops Div. ICT Business Div. - With the slogan of “Strong sales, Strong sales organization”
they aim to accurately grasp the customers’ needs.
Acquired knowledge is achieved through actual practice. Demonstrating to customers the necessary
skills to gain their trust leads to professional confidence and business achievement. They also work on
getting the following certifications: CompTIA Cloud Essentials, CompTIA Network+, CompTIA Server+,and CompTIA Security+「XXXXXXX」〇〇 〇〇様“By passing the CompTIA exam in the first month of joining the company,
I gainedconfidence and awareness as a member of the IT industry. In everyday operations, I hear
many IT technical terms through customer inquiries or diagnosing work tasks and feel thatthe basic knowledge learned through the CompTIA exam has been very helpful.”
Ms. Hina Nakajyo@2016 CompTIA Properties, LLC, used under license by CompTIA Certifications, LLC. All rights reserved. All certification programs and education related to such programs are operated exclusively by CompTIA Certifications,
LLC. CompTIA, A+, CDIA+, CTP+, CTT+, Linux+, Network+, PDI+, Project+, RFID+, Security+, and Server+ are registered trademarks of CompTIA Properties, LLC in the U.S. and internationally. Other brands andcompany names mentioned herein may be trademarks or service marks of CompTIA Properties, LLC or of their respective owners. Reproduction or dissemination prohibited without written consent of CompTIA Properties,LLC. Printed in the U.S. 02393-Feb2016