e-Broad Internet Connection
Service User’s Guide
Internet connection service providing a Wi-Fi access point to which you can connect
with your smartphones, tablets, and PCs as a device pre-installed in your apartment

W i- F i● Those who live in an apartment where the “e-Broad Wi-Fi” service can be used

pp. 1 to 6

Wired LAN Internet connection service

You can use Wi-Fi byusing a commercial Wi-Fi router.

● Those who live in an apartment where the “e-Broad” service can be used

● How to obtain an “e-Broad” email address● Email client configuration guide● Frequently asked questions

pp. 7 to 8

pp. 9 to 14

Back coverWi-Fi (wireless LAN)W i -Fi

e-Broad email

iPhone(Email app)

How to set up

How to use

Information that needs to be entered

This page shows configuration when using
email on iPhone (Mail app).

Using Wi-Fi to connect to the Internet
Either an “embedded” or an “externally attached” e-Broad Wi-Fi device has been installed in your apartment.

1 Start the Settings app.
Tap the “Settings” icon on the Home
screen.

From field display name (optional)①②③

Email address

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User nameExample) 〇〇〇＠〇〇.e-broad.ne.jp④･･････････････Refer to p. 3.

Example) pop. 〇〇.e-broad.ne.jp⑤

Port No.

110⑦

Port No.

587

Outgoing mail server (SMTP)⑥

Example) smtp. 〇〇.e-broad.ne.jp

For your password and the letters indicated as 〇,refer to the “Registration completion notification” email.

2 Add a new account.

4 Check the detailed〇〇〇＠〇〇.e-b road .ne.jp

settings.

Tap “Add account.”

In the case of an apartment where an embedded
Wi-Fi device (picture to the left) has been installed“Password” of the email address

Incoming mail server (POP3)

Tap “Passwords andaccounts” on the “Settings”
screen.

Embedded

Name

After the verification process,the screen will return to the
Add account window and theaccount list will appear. Tap
the email account that you
have just added and then tap“Advanced.”

The “Add account” screen
will appear. Tap on “Other.”e-b road .ne.jp

Tap on “Add mail account.”

Externally attachedIn the case of an apartment where an externallyattached Wi-Fi device (picture to the left)
has been installed･･････････････Refer to p. 4.

After the “New account”
screen is displayed, enter
the information in the“Information that needs tobe entered” table above
and tap “Next.”
Name

From field display name (optional)

Email

Input ①.

Password

Input ③.

Check the “Incoming
settings” section and change
the data to the following
information. Then, back to
the previous screen and tap“SMTP” in the “Outgoing
mail server” section.

〇〇〇〇〇〇〇 〇 〇 ＠ 〇 〇 . e - bro ad. n e . j p〇 〇 〇 . e - bro ad. n e . j p

Use SSLDisabled

Authentication

Select “Password.”

Delete from server

Arbitrary

Server port

Input 110.

e-b road .ne.jp

e-b road .ne.jp

Description Automatically entered.

How to check for and obtain Wi-Fi access keys (SSID/password) ･････････････････Refer to p. 2.
How to input the Wi-Fi access keys (SSID/password) ･･･････(For macOS/Windows) refer to p. 5.
････････(For iOS/Android OS) refer to p. 6.

No equipment for the e-Broad service
has been installed!?
The Internet connection service, e-Broad, is provided to all the apartments in the building as pre-installed
equipment. However, the Internet equipment installation may not have been completed in some apartments. If
you find that no e-Broad information outlet has been installed in your apartment, please call the following
number to request installation of the outlet.
*The installation work will be conducted sometime between 9:00 a.m. and 5:00 p.m. from Monday to Saturday (excluding Sundays/national holidays/holidays
specified by our company).
*Please note that the installation work may be conducted two to three weeks after you request the construction depending on the reservation status.

e-Broad Call Center

0120-333-645

Tap “Primary server” to go
to the outgoing server detailscreen.

3 Incoming and outgoing mail server settings
Tap the “POP” tab, enter
the following information,and tap “Save.”■ Incoming mail server settings

Host name

Input ④.

User name

Input ②.

Password

Input ③.

Check the “Outgoing mailserver” section. Do notchange the “Host name,”
User name, and “Password” but modify thefollowing items. Then, tap“Done.”

pop. 〇〇.e-broad.ne.jp〇 〇 〇 ＠ 〇 〇 . e - bro ad. n e . j p■ Outgoing mail server settings

Host name

Input ⑥.

User name

Input ②.

Password

Input ③.

smtp. 〇〇.e-broad.ne.jp〇 〇 〇 ＠ 〇 〇 . e - bro ad. n e . j p

1★

Use SSLDisabled

Authentication

Select “Password.”

Server port

Input 587.

e-b road .ne.jp

When the “Cannot verify
server identity” message
appears, tap “Continue.”

Finally, back to the accountdetail screen and tap“Done” to complete thesetup procedure.

Only for primary reception/Available 24 hours a day, 365 days a year (only reception)★

smtp . 〇〇.e-b road .ne.jp

★

14

★

How to check for and obtain
Wi-Fi access keys
(SSID/password)
Check the sticker attached to or near the Wi-Fi device.
Check whether the sticker shown below is attached to or near the e-Broad Wi-Fi device.

Sticker on which an SSID and password are printed
Select the SSID on your device
and input the password printed
on the sticker to establish a
Wi-Fi connection.

〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇

Sticker on which only an SSID is printed
Read the QR code printed on
the sticker or visit the website at
the following URL and input thenecessary information to theAccess key acquisition form toapply for a password.

〇〇〇〇〇〇〇〇〇〇

https://e-broad-form.jp/accesskeys/form?ssid=on

If no sticker is attached to or near the Wi-Fi device
Read the QR code to the left or visit the website
at the following URL to apply for Wi-Fi accesskeys.

https://e-broad-form.jp/accesskey/form

★

2

★

Wi-Fi (wireless LAN)

Embedded

W i -Fi
How to use

The e-Broad Wi-Fi device is integrated into
an information outlet.

←① Turn on the power switch on the bottom surfaceof the Wi-Fi device.
Confirm that the power lamp
is lit.

Lamp↑Power switch② Wi-Fi (wireless LAN) connection

Select and input on your device the SSID and password
that you have checked for on p. 2, respectively toconnect to the Internet.

A wired connection is
also available.

・For details on how to input
Wi-Fi access keys…… Refer to pp. 5 and 6.

*The power switch
may be installed near
the Wi-Fi device
depending on theproperty.

You can connect to the Internet only
by connecting a LAN cable to the
LAN port.

← Use your LAN cable to connect to the wired network.
(Straight through cable of category 5e or higher)★

3★

Either an “embedded” or an “externally attached” e-Broad
Wi-Fi device has been installed in an information outlet inyour apartment. Follow the appropriate procedure for theequipment in your apartment.

The e-Broad Wi-Fi device isExternally attached plugged into the information outlet.
① Connect the LAN cable to the Wi-Fi device andplug the device into the outlet.
Confirm that the Power lamp is lit.
→
Lamp

↓LAN port←
WAN/LAN
port

Confirm that the supplied short LAN cable is connectedto the LAN port of the information outlet above which“e-Broad” is printed and the WAN/LAN port on the rightside of the bottom surface of the Wi-Fi device.

If the Wi-Fi device is not plugged into the information
outlet, connect the LAN cable and insert the male plug on
the back side of the Wi-Fi device into the outlet as shownin the above pictures.

② Wi-Fi (wireless LAN) connection

Select and input on your device the SSID and password
that you have checked for on p. 2, respectively toconnect to the Internet.

・For details on how to input
Wi-Fi access keys…… Refer to pp. 5 and 6.

Wired connection is
also available.

You can connect to the Internet byconnecting a LAN cable to the LAN
port on the left side.

*If a device shown to theleft is attached to theoutlet, confirm that the
supplied AC adapter isconnected to the device
and outlet.

← Use your LAN cable to connect to the wired network.
(Straight through cable of category 5e or higher)【！】The e-Broad Wi-Fi device (the device itself and its accessories such as LAN cable and AC adapter) is

pre-installed equipment of each apartment in the building. Please do not take out the device when you go
out or leave your apartment.
★

４★

W i- Fi

How to use e-Broad email
Wi-Fi (wireless LAN)

The users of the e-Broad service can obtain a free email account.

macOS

How to use

Windows

How to obtain an email
address
1 Display the Wi-Fi setup for Windows OS.

1 Display the Wi-Fi setup screen for macOS.

Access the entry form (https://e-broad-form.jp/emails/) on the
Clicktothetheicon(or to applyicon) on the taskbar.
e-Broad user page or read the QR code
right
for a new email address.

Click on themenu bar.

icon in the Status menus on the right of theSteps until you start using the email address
Application

If Wi-Fi is OFF, click “Turn Wi-Fi On” to enable Wi-Fi.
Enter the necessary informationin the entry form to apply for anemail address.

2

Check if the Wi-Fi icon at the bottom of the screen is blue

Issuance ofclient(If the icon is off, turn on the feature.)
and anturned on (enabled). Emailemail addressconfiguration

We will send you a “Registration
completion notification” email in
two to three business days.

Set up your email client according to
the information in the “Registration
completion notification” email.

Information that needs
to beWi-Fi
entered
2 Configure
connection.
inWi-Fi
youremail client
Configureconnection.

Select the SSID written in the registration completion email orof your Wi-Fi router from the list of SSIDs displayed, checkSet up your email client according tothat
youraccount information shown in
the “Connect automatically” check box, and click “Connect.”
Select the SSID written in the registration completion email*Check thecheck box to have the device to automatically turn on Wi-Fi
the “Registration
completion
email.
or that of your Wi-Fi routerfrom the list of SSIDs
displayed. notification”
from the next activation onward.

From field display name (optional)①②③

Email address

e-Broad●●●●●●●●

Example) 〇〇〇＠〇〇.e-broad.ne.jp

e-Broad●●●●●●●●

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User name (account name)“Password” of the email address④⑤*Check the check box to have the device to automatically turn on Wi-Fi
from the next activation onward.
⑥
Outgoing mail server (SMTP)⑦
The window for entering the password will appear. Enter the
password for connecting
to mailthe Wi-Fi
network,
Incoming
server(POP3)check the“Remember this network” check box, and click “Join.”

Example) pop.〇〇.e-broad.ne.jp

For your password and the letters
indicated as 〇, refer to the “Registration
completion notification” email.

Name

Port No.
The “Enter
the network security110
key” field will appear. Enterthe password for connecting to the Wi-Fi network and click
Example)“Next.” smtp.〇〇.e-broad.ne.jp
Port No.

e-Broad●●●●●●●●

587

e-Broad●●●●●●●●

Refer to the following pages for how to set
up each email client.
●●●●●●●●
Outlook ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.10
Windows Mail (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.11
Mac Mail (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
・・・ theｐ.12
When“Connected”
is・・
displayed
under
SSID, the setup iscompleted.
Android(Gmail app)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.13
When the Wi-Fi icon is black, the Wi-Fi connection is established.
iPhone (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.14
e-Broad●●●●●●●●

★ ★
5 ★
9 ★

e-Broad利用�イ�_EN.indd 6

2022/03/07 16:18

le-BroadOutlook
How to input
Wi-Fi accesskeys email(SSID/password)

How to set up*The screen images and instructions on this page may be slightly
different from the actual screens and procedures depending on theversion of your OS and the model of your device.

Information that needs to be entered

This page shows configuration
when using email in Outlook.

iOS

Name

Example) 〇〇〇＠〇〇.e-broad.ne.jp① Email address
User
name
Example)〇〇〇＠〇〇.e-broad.ne.jp②
1 Open the Android Settings
page.
③ “Password” of the email address

1 OpenOpen Outlook.
the iOS Settings page.
Open Outlook and click
Tap
the“File”
at“Settings”
the top lefticon on the Home screen.
corner.

Incoming mail server (POP3)

Tap the “Settings” icon on the Home screen.

④⑤

Port No.

⑦

⑥

110
587

For your password and the letters indicated as 〇,Tap Wi-Fi on therefer to the “Registration completion notification” email.

“Settings” screen.
Click “Add account” inthe “Accountinformation” pane.

“Settings” screen.

4 Enter your information.
2

Configure Wi-Fi connection.
〇〇〇＠〇〇.e-broad.ne.jp〇 〇 〇 ＠ 〇 〇 . e- br o a d . n e. j p■ If you cannot send or receive emails
If you cannot send or receive emails after completing the setup,check if the following information is properly entered.

6 Click the “Advanced” tab, input the

1 Click “File”
at the left cornerof the menu bar
on the top of
the screen.

box and

Next, the “Choose
account type” screen
will appear. Select“POP.”e-Broad ●●●●●●●●

following information, and click “OK.”●●●●●●●●
Server port numbers
2 Select“Accountsettings” andclick “AccountThewindow for
settings....”.

3 Enter your information.
The “POP account settings” screen will be displayed. Input
The window for entering the password will appear. Enter theNos. ④ to ⑦ in the “Information that needs to be entered”
password for connecting to the Wi-Fi network and tap
table
above, check the “Require logon using Secure Password“Join.”
Authentication…” check box, and click “Next.”〇〇〇＠〇〇.e-br o ad.ne .j p

Input ④.

Configure Wi-Fi connection.

When the “Accountsetup is complete.”messagedisplayed,
SelecttheisSSID
written in the registration completion emailorthatof your
Wi-Fi router from the list of SSIDs displayed.
click
“OK”
to complete*Ifis OFF,turn on the feature.
theWi-Fi
setup
procedure.

Input the email address
to be setin theinputin the registration completion email
Selecttheup
SSID
writtenscreenshown
the router from the list of SSIDs displayed.
orthat ofyour to
Wi-Fi
right
and
clickturn on the feature.
*If
Wi-Fi
is OFF,“Advanced options.”
The “Let me set up myaccount manually”〇〇〇＠〇〇.e-broad.ne.jp
check box will appear.

Check the checkclick “Connect.”Example) pop. 〇〇.e-broad.ne.jp

Outgoing
mail server(SMTP)*The
procedure
for opening
the “設定 (Settings)” screen
variesExample)
dependingon〇〇.e-broad.ne.jp
the model of your Android
Port device.
No.
smtp.

2 Add a new account.
Tap Wi-Fi on the2

Android

From field display name (optional)

Input ⑤.

pop. 〇〇.e-broad.ne.jp

Input ⑥.

entering the
password will
3 SelectEnterthe “Email” tab in theappear.
the“Account settings” window.
password forconnecting to the
Wi-Fi network andtap “Connect.”

smtp. 〇〇.e-broad.ne.jp

bottom right corner of the “POP and
IMAP account settings” screen.

When the SSID is checked (symbol), the setup iscompleted.
The window for entering
the password will③
appear. Enter ③ ande-Broad●●●●●●●●
click “Connect.”（SSL/TLS）

Uncheck the check box.

Outgoing mail server (SMTP) (O)587

Use the following type of encrypted connection (C)None●●●●●●●●

Delivery
Leave a copy of messages on the server (L)*We recommend you to uncheck the check box.
*If you manage the same email account on multiple
devices, check the check box.
*If you check the check box, be sure to specify atime when your email messages are removed fromthe server.
Remove from server after (R) Arbitrary(days)

Remove from server when deleted from
‘Deleted Items’ (M)Arbitrary

7 The screen will return to the “POPand IMAP account settings” screen.
Click “Next.”

When “Saved” is displayed under the SSID, the setup iscompleted.
5 The “Internet email setting”

Check the check box.

110

This server requires an encrypted connection

Select the email address you have justset up and click “Change....”

4 Click “More settings” at the

Input ⑦.

Incoming server (POP3) (I)window will appear. Click the“Outgoing server” tab.

8 When “Completed” is displayed in
the “Test account settings” screen,click “Close.”

9 Click “Finish” to complete thesetup procedure.
Check the “My outgoing server(SMTP) requires authentication” checkbox and select the “Use samesettings●●●●●●●●
as my incoming mail server” radio
button.

★
★ 10
6 ★
★

e-Broad利用�イ�_EN.indd 7

2022/03/07 14:43

Wired LAN connection

How to use

Connecting to the Internet through a wired connection
Connect your device to the port labeled “e-Broad” on the outlet with a LAN cable.

Prepare a LAN cable.
You can connect to the Internet by inserting one end of
the LAN cable into the LAN port on the information outlet
and the other end of the cable into the LAN port on yourcomputer.

The port in the dotted frameisthe LAN port for the e-Broad service.
Be careful not to plug the cable into thetelephone jack instead of the LAN port.

*Straight through cable of category 5e or higher*Be careful not to mistakenly use a telephone cable
instead of a LAN cable.

No equipment for the e-Broad service
has been installed!?
The Internet connection service, e-Broad, is provided to all the apartments in the building as pre-installed
equipment. However, the Internet equipment installation may not have been completed in some apartments. If
you find that no e-Broad information outlet has been installed in your apartment, please call the following
number to request installation of the outlet.
*The installation work will be conducted sometime between 9:00 a.m. and 5:00 p.m. from Monday to Saturday (excluding Sundays/national holidays/holidays
specified by our company).
*Please note that the installation work may be conducted two to three weeks after you request the construction depending on the reservation status.

e-Broad Call Center

0120-333-645

Only for primary reception/Available 24 hours a day, 365 days a year (only reception)

★

7

★

Although the e-Broad wired LAN Internet connection
service does not include a Wi-Fi device, you can use acommercial Wi-Fi router in access point mode toconnect to the Internet through Wi-Fi.

Connecting to the Internet via a commercial Wi-Fi router
When using the e-Broad Internet connection service via a Wi-Fi (wirelessLAN) router, you need to use the router as an “access point” rather thanusing the router functionality. Accordingly, please prepare a Wi-Fi routerwith access point mode (also known as bridge mode).

Example: Wi-Fi router with a connection mode changeover switch

CHANGE the mode to accesspoint (AP) mode.
RT AP

Router (RT) mode

Access point (AP) modeor bridge (BR) mode
RT AP

*Alternatively, turn off the router (RT) mode.
1

2

Plug in one end of the
LAN cable into the LAN
port labeled “e-Broad”
on the information outlet
and plug the other end of
the cable into thespecified LAN port on
the Wi-Fi router.

LAN

Connect a
LAN cable.

3

4

LAN

WAN

↑Commercial
Wi-Fi router

You can access the Internet via a wireless connection provided by
the e-Broad service by using the SSID and password of
your Wi-Fi router or a newly-purchased Wi-Fi router.
(For the SSID and password to be used, refer to the user manual or guide of the Wi-Fi router.)*For detailed information on how to use the Wi-Fi router, please refer to the manual of the router or contact the
manufacturer or distributer.
*Please note that a wireless LAN device is not guaranteed to work when using our company’s services.

★

8

★

How to use e-Broad email
The users of the e-Broad service can obtain a free email account.

How to obtain an email address
Access the entry form (https://e-broad-form.jp/emails/) on the
e-Broad user page or read the QR code to the right to apply
for a new email address.

Steps until you start using the email address
Application
Enter the necessary informationin the entry form to apply for anemail address.

Issuance of anemail address

Email client
configuration

We will send you a “Registration
completion notification” email in
two to three business days.

Set up your email client according to
the information in the “Registration
completion notification” email.

Information that needs to be enteredin your email client
Name

From field display name (optional)①②③

Email address

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User name (account name)Example) 〇〇〇＠〇〇.e-broad.ne.jp“Password” of the email address

Incoming mail server (POP3)

Outgoing mail server (SMTP)

④
⑤
⑥
⑦

Example) pop.〇〇.e-broad.ne.jp
Port No.

110

Example) smtp.〇〇.e-broad.ne.jp
Port No.

587

For your password and the letters
indicated as 〇, refer to the “Registration
completion notification” email.

Set up your email client according to your account information shown in
the “Registration completion notification” email.

Refer to the following pages for how to set up each email client.
Outlook ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.10
Windows Mail (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.11
Mac Mail (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.12
Android (Gmail app)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.13
iPhone (Email client)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ｐ.14

★

9

★

l

e-BroadOutlook
How to input
Wi-Fi accesskeys email(SSID/password)

How to set up*The screen images and instructions on this page may be slightly
different from the actual screens and procedures depending on theversion of your OS and the model of your device.

Information that needs to be entered

This page shows configuration
when using email in Outlook.

iOS

Name

Example) 〇〇〇＠〇〇.e-broad.ne.jp① Email address
User
name
Example)〇〇〇＠〇〇.e-broad.ne.jp②
1 Open the Android Settings
page.
③ “Password” of the email address

1 OpenOpen Outlook.
the iOS Settings page.
Open Outlook and click
Tap
the“File”
at“Settings”
the top lefticon on the Home screen.
corner.

Incoming mail server (POP3)

Tap the “Settings” icon on the Home screen.

④⑤

Port No.

⑦

⑥

110
587

For your password and the letters indicated as 〇,Tap Wi-Fi on therefer to the “Registration completion notification” email.

“Settings” screen.
Click “Add account” inthe “Accountinformation” pane.

“Settings” screen.

4 Enter your information.
2

Configure Wi-Fi connection.
〇〇〇＠〇〇.e-broad.ne.jp〇 〇 〇 ＠ 〇 〇 . e- br o a d . n e. j p■ If you cannot send or receive emails
If you cannot send or receive emails after completing the setup,check if the following information is properly entered.

6 Click the “Advanced” tab, input the

1 Click “File”
at the left cornerof the menu bar
on the top of
the screen.

box and

Next, the “Choose
account type” screen
will appear. Select“POP.”e-Broad ●●●●●●●●

following information, and click “OK.”●●●●●●●●
Server port numbers
2 Select“Accountsettings” andclick “AccountThewindow for
settings....”.

3 Enter your information.
The “POP account settings” screen will be displayed. Input
The window for entering the password will appear. Enter theNos. ④ to ⑦ in the “Information that needs to be entered”
password for connecting to the Wi-Fi network and tap
table
above, check the “Require logon using Secure Password“Join.”
Authentication…” check box, and click “Next.”〇〇〇＠〇〇.e-br o ad.ne .j p

Input ④.

Configure Wi-Fi connection.

When the “Accountsetup is complete.”messagedisplayed,
SelecttheisSSID
written in the registration completion emailorthatof your
Wi-Fi router from the list of SSIDs displayed.
click
“OK”
to complete*Ifis OFF,turn on the feature.
theWi-Fi
setup
procedure.

Input the email address
to be setin theinputin the registration completion email
Selecttheup
SSID
writtenscreenshown
the router from the list of SSIDs displayed.
orthat ofyour to
Wi-Fi
right
and
clickturn on the feature.
*If
Wi-Fi
is OFF,“Advanced options.”
The “Let me set up myaccount manually”〇〇〇＠〇〇.e-broad.ne.jp
check box will appear.

Check the checkclick “Connect.”Example) pop. 〇〇.e-broad.ne.jp

Outgoing
mail server(SMTP)*The
procedure
for opening
the “設定 (Settings)” screen
variesExample)
dependingon〇〇.e-broad.ne.jp
the model of your Android
Port device.
No.
smtp.

2 Add a new account.
Tap Wi-Fi on the2

Android

From field display name (optional)

Input ⑤.

pop. 〇〇.e-broad.ne.jp

Input ⑥.

entering the
password will
3 SelectEnterthe “Email” tab in theappear.
the“Account settings” window.
password forconnecting to the
Wi-Fi network andtap “Connect.”

smtp. 〇〇.e-broad.ne.jp

bottom right corner of the “POP and
IMAP account settings” screen.

When the SSID is checked (symbol), the setup iscompleted.
The window for entering
the password will③
appear. Enter ③ ande-Broad●●●●●●●●
click “Connect.”（SSL/TLS）

Uncheck the check box.

Outgoing mail server (SMTP) (O)587

Use the following type of encrypted connection (C)None●●●●●●●●

Delivery
Leave a copy of messages on the server (L)*We recommend you to uncheck the check box.
*If you manage the same email account on multiple
devices, check the check box.
*If you check the check box, be sure to specify atime when your email messages are removed fromthe server.
Remove from server after (R) Arbitrary(days)

Remove from server when deleted from
‘Deleted Items’ (M)Arbitrary

7 The screen will return to the “POPand IMAP account settings” screen.
Click “Next.”

When “Saved” is displayed under the SSID, the setup iscompleted.
5 The “Internet email setting”

Check the check box.

110

This server requires an encrypted connection

Select the email address you have justset up and click “Change....”

4 Click “More settings” at the

Input ⑦.

Incoming server (POP3) (I)window will appear. Click the“Outgoing server” tab.

8 When “Completed” is displayed in
the “Test account settings” screen,click “Close.”

9 Click “Finish” to complete thesetup procedure.
Check the “My outgoing server(SMTP) requires authentication” checkbox and select the “Use samesettings●●●●●●●●
as my incoming mail server” radio
button.

★
★ 10
6 ★
★

e-Broad利用�イ�_EN.indd 112022/03/07 14:58

W i- Fi

e-Broad email

Windows Mail
(Email client)

How to set up

Wi-Fi (wireless LAN)

How to use

Information that needs to be entered

This page shows configuration when using
email in Windows Mail (email client).

Name

From field display name (optional)

The e-Broad Wi-Fi① device is integrated into
Embedded②
1 Open the email client.
an information outlet.
③

Email address

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User nameExample) 〇〇〇＠〇〇.e-broad.ne.jp“Password” of the email address

Incoming mail server (POP3)First, click the [Start] button
at the bottom left of thescreen.

④⑤

Example) pop. 〇〇.e-broad.ne.jp

Port No.

110

Port No.

587① Turn on the power switch on the bottom surface⑦⑥
of the Wi-Fi device.
Outgoing mail server (SMTP)

Example) smtp. 〇〇.e-broad.ne.jp

For your password and the letters indicated as 〇,refer to the “Registration completion notification” email.

Confirmthat the power lamp
information.
3 Enter your←Click on the “Mail”
live tile.

Lamp

Windows Mail willopen. The
“Welcome” page
will be displayed.
Click “Get started.”(When you open
the app for the firsttime.)
From the second time onwards when you open Windows
Mail, the inbox tray of the email client will appear. In thiscase, click the [Settings] button at the bottom of the screen.

is lit.

The input screen shown to
the right will be displayed.
Enter the above-mentioned
information that needs to beentered.

〇 〇 〇 ＠ 〇 〇 .e - b r o a d . n e . j p〇 〇 〇 ＠ 〇 〇 .e - b r o a d . n e . j p

Email address

Input ①. (Also enter the letters following @.)User name

Input ②.

Password

Input ③.

Account nameName to be displayed in the email client (optional)

Send your messages using this name

From field display name (optional)

Incoming email server

Input ④.

Account type

POP3

Outgoing (SMTP) email server

Input ⑥.

Outgoing server requires authentication

Check the check box.

Use the same user name and password for sending emails

Check the check box.

Require SSL for incoming emails

Uncheck the check box.

↑Power switch

Require SSL for outgoing emails② Wi-Fi (wireless LAN) connection● In the case of Windows 10, version 1607 or older

Uncheck the check box.

(Part of the items to be input are different.)

Account name ・ For details
Name
to be
displayed
email client (optional)
Select and input on your device the SSID and passwordonhowtoin the
input
Your
name
From
field
display
name(optional)
that you have checked for on p. 2, respectively to
Wi-Fi access keys
Incoming email server
Input ④.
connect to the Internet.
…… Refer
Account type
POP3 to pp. 5 and 6.

Click “Manage
Accounts” → “Addaccount.”

A wired connection is
also available.

Email address

Input ①.

User name

Input ②.

Password

Input ③.

Outgoing (SMTP) email server

Input ⑥.

Outgoing server requires authentication

Check the check box.

Use the same user name and password for sending emails
Require SSL for incoming emails

You can connect to the Internet only

a new account.
2 byAdd
connecting
a LAN cable to theRequire SSL for outgoing emails

LAN port.

The “Add an account”
window will appear.
Select “More settings” or“Advanced setup” at thebottom.

After inputting theinformation, click“Sign in.”

Next, click “Internet email.”

Check the check box.

*The power switch
Uncheck the check box.
may be installed
near
Uncheck the check box.
the Wi-Fi device
depending on theproperty.

4 Complete the setup.
〇〇〇＠〇〇.e-broad.ne.jp

Click “Done” tocompletecablethetosetupconnect to the wired network.
← Use your LAN
procedure.

(Straight through cable of category 5e or higher)
★
★ 11
3 ★
★

e-Broad利用�イ�_EN.indd 122022/03/07 15:09

Either an “embedded” or an “externally attached” e-Broad

e-Broad email

Mac Mail

Wi-Fi device has been installed in an information outlet in(Email client)
your apartment. Follow the appropriate procedure for the
How to set up
equipment in your apartment.

Information that needs to be entered

This page shows configuration
when using email in Mac Mail.

Name

From field display name (optional)③“Password” of the email address

The e-Broad
Wi-Fi Example)
deviceis〇〇〇＠〇〇.e-broad.ne.jp① Email address
name
Example) 〇〇〇＠〇〇.e-broad.ne.jp② Userpluggedinto
the information
outlet.

Externally attached

1 Open the email client.

Incoming mail server (POP3)

Click on the “Mail” icon in the Dock to launch Mail.

④ the Wi-Fi device⑤① Connect the LAN cable toandplug the device into the ⑥outlet.
⑦
Example) pop. 〇〇.e-broad.ne.jp

Port No.

110

Port No.

587

Outgoing mail server (SMTP)

Example) smtp. 〇〇.e-broad.ne.jp

For your password and the letters indicated as 〇,refer to the “Registration completion notification” email.

Confirm that the Power lamp is lit.

2 Add a new account.

Confirm thatAfterthethesuppliedLAN
is connected“General”shortwindow
willcable
be displayed,click theto the LAN portof thetab.
information
outlet above“Accounts”
Select the accountthat you whichhave just added
the menu
theWAN/LAN
left and clickport“Server“e-Broad” isfrom
printedandontheonSettings.”
the right
side of the bottom surface of the Wi-Fi device.

→

Select “Mail” in the menu
Lampbar
at the top of thescreen and click“Add Account.” Select the“Other Mail Account”
radio button and click“Continue.”↓LAN port

3 Enter your information. ←The “Add a Mail account”
window will appear. Input
the following informationand click “Sign in.”

The server information will appear. Uncheck the“Automatically manage connection settings” check boxes forIf the Wi-Fi device
not plugged
into themail
information
both theisincoming
and outgoingservers. Change theadditionallydisplayed
items
to thethefollowingoutlet, connect
the LANcable and
insertmale information.
plug on

WAN/LANport■ Incoming
server (POP)the back sideof themailWi-Fi
device into the outlet as shown
Automatically
Uncheck the checkconnection box.
in the abovemanage
pictures.

〇〇〇〇〇〇〇〇＠ 〇〇.e -br o a d.ne .j p

settings〇〇〇〇 〇

Name

Port

110

Use TLS/SSL

Uncheck the checkbox.

Authentication

Select “Password.”② Wi-Fi (wireless LAN) connection
From field display name (optional)

Select and input on your device the SSID and password
Email address
Input ①. (Also enter the letters following @.)that you haveInput
checkedfor on p. 2, respectively to
Password③.
connect to the Internet.
The “Unable to verify
account name or
password.” message willappear. Input the following
information and click “Signin.”Wired connection is
also available.

〇〇〇＠〇〇.e -br o a d.ne .j p〇〇〇＠〇〇.e -br o a d.ne .j p

〇〇〇〇〇
POP

You can connect to the Internet byconnecting a LAN cable to the LAN
port on the left side.

pop.〇〇.e -br o a d.ne .j p

*For the Email Address and Password
fields, the information input in theprevious step has been entered.

smtp.〇〇.e -br o a d.ne .j p〇〇〇〇〇
p op . 〇 〇 . e - b road . ne.jp

・For details on how to input
Wi-Fi access keys…… Refer to pp. 5 and 6.

After inputting thedata, click “Advanced
POP settings.” Select“None” for the “TLS
certificate” field, checkthe “Allow insecureauthentication” checkbox, and click “OK.”〇 〇 〇 ＠ 〇 〇 . e - b road .n e.jp

〇 〇 〇 ＠ 〇 〇 . e - b road .n e.jp〇〇〇〇〇

smt p.〇〇.e -br o a d . n e . jp

*If a device shown to theleft is attached to theoutlet, confirm that the
supplied AC adapter isconnected to the device
and outlet.
587

PasswordUser name

Input ②.

■ Outgoing mail server (SMTP)

Account typePOP

Incoming mail server

Input ④.

Automaticallymanage connection Uncheck the checkbox.
settings

Outgoing mail server

Input ⑥.

Check the detailed
4 settings.

〇 〇 〇 ＠ 〇 〇 . e - b roa d .n e.jp

Port

587

Use TLS/SSL

Uncheck the checkbox.

Authentication

Select “Password.”〇 〇 〇 ＠ 〇 〇 . e - b roa d .n e.jp

〇 〇 〇 ＠ 〇 〇 . e - b roa d .n e.jp〇〇〇〇〇

smt p.〇〇.e -br o a d . n e . jp

← Use your LAN cable to connect to the wired network.
(Straight Clickthroughcable
of category 5e or higher)“Save”
at the587

Password

Select “Mail” in the menu
bottom of the screen to
bar at the top of the screencomplete the
setup
and
click
“Preferences.”The
e-Broad Wi-Fi device (the device itself and its accessories
such
as LAN cable and AC adapter) is【！】
process.
pre-installed equipment of each apartment in the building. Please do not take out the device when you go

out or leave your apartment.
★ 12
４ ★

e-Broad利用�イ�_EN.indd 13

2022/03/07 14:44

(Gmail app)

Wi-Fi (wireless LAN)This page shows configuration when using
email on Android (Gmail app).

W i- Fi

e-Broad email

Android

How to set up

How to use

Information that needs to be entered
Name

From field display name (optional)①
Using Wi-Fi to connect
to the Internet②

1 Open the Gmail app.

Email address

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User nameExample) 〇〇〇＠〇〇.e-broad.ne.jp③“Password” of the email address④

Example) pop. 〇〇.e-broad.ne.jp

Either“embedded”
or an “externally attached” e-BroadIncoming
Wi-Fi device
hasbeen installed in your apartment.
Tap thean
Gmail
icon on the Home
mail server(POP3)
screen or in the application list.

⑤

Port No.

110⑦

Port No.

587

Outgoing mail server (SMTP)⑥
Tap “Skip” at the bottom
left of the screen.

Example) smtp. 〇〇.e-broad.ne.jp

For your password and the letters indicated as 〇,refer to the “Registration completion notification” email.

Embedded

3 Input the details of the servers.

In the case of an apartment where an embedded
After the screen
for inputting
incoming
Wi-Fi device(picture
to thetheleft)
has server
beeninformation
installedappears, input the following information and tap “Next.”

Tap on “Add anotheremail address.”･･････････････Refer to p. 3.
■ Incoming mail server settings

User name

Input ②.

Password

Input ③.

ServerInput ④.

Security type

Select “None.”

Port

Input 110.

Delete emails from server

Arbitrary

Externally attached
2 Add a new account.
The “Add account”
window will appear.
Select “Personal(IMAP/POP)” and tap“OK.”〇〇〇＠〇〇. e- b r o ad . n e. j p

pop. 〇〇.e-broad.ne.jp

In the case of an apartment where an externallyattached Wi-Fi device (picture to the left)
After the screen for inputting the outgoing server information
has been
installedappears,
input the following information and tap “Next.”･･････････････Refer to p. 4.
■ Outgoing mail server settings

SMTP server

Input ⑥.

Security type
Select “None.”
How to check for and obtain Wi-Fi access keys (SSID/password)･････････････････Referto p. 2.
smtp. 〇〇.e-broad.ne.jp

Port
Input 587.
The “Account setup”
Requiresign-inCheck the check
How
to
input
the
Wi-Fi
accesskeys(SSID/password)････(For
macOS/Windows
10) refer to p. 5.
window will appear.
box.
Input ① in theUser name②.
････････(ForInput
iOS/AndroidOS) refer to p. 6.
“Information that needs〇〇〇 ＠〇〇.e -br o a d.ne .j p
Authentication
Input ③.
to be entered” table
above and tap “Next.”〇〇〇＠〇〇. e- b r o ad . n e. j p

No equipment for the e-Broad service
has been installed!? The “Account options” screen

will appear.
Checkinor theuncheck
The Internet connection service, e-Broad, is provided to all theapartmentsbuilding as pre-installed
After
the
“Account
type”
check
boxes
accordingtoequipment. However, the Internet equipment installation may not have been completed
in some apartments. If
screenis displayed,
yourand tap please call the following
you findthat no e-Broad information outlet has been installed
inpreference
your apartment,
select“Personal“Next.”
numberto request installation of the outlet.
(POP3).”*The installation work will be conducted sometime between 9:00 a.m. and 5:00 p.m. from Monday to Saturday (excluding Sundays/national holidays/holidays
specified by our company).
*Please note that the installation work may be conducted two to three weeks after you request the construction depending on the reservation status.

The “Sign in” screen willappear. Enter yourpassword for the email
address and tap “Next.”

e-Broad Call Center

0120-333-645

The configuration completion
screen will appear. Tap on“Next” to complete
theasetup.
Only for primary reception/Available
24 hours
day, 365 days a year (only reception)〇〇〇＠〇〇. e- b r o ad . n e. j p〇〇〇〇〇〇〇〇〇〇

★
★ 13
1 ★
★

e-Broad利用�イ�_EN.indd 14

2022/03/07 14:44

How to checkfor and obtain
e-Broad email
iPhone(Email app)
Wi-Fi accesskeys
How to set up(SSID/password)

Information that needs to be entered

This page shows configuration when using
email on iPhone (Mail app).

Name

From field display name (optional)

Check the sticker attached to①
or near the Wi-Fi device.
②

ㅤㅤStartthe Settings app.
1

Email address

Example) 〇〇〇＠〇〇.e-broad.ne.jp

User nameExample) 〇〇〇＠〇〇.e-broad.ne.jp③“Password” of the email address④

Example) pop. 〇〇.e-broad.ne.jp

Tap theCheck“Settings”
icon on theHome
whetherthesticker shown below is attachedto mailor nearthe e-Broad Wi-Fi device.
Incoming
server (POP3)
screen.
Tap “Passwords andaccounts” on the “Settings”
screen.

⑤

Port No.

Outgoing mail server (SMTP)

Sticker on which an SSID and password are ⑦printed⑥

Example) smtp. 〇〇.e-broad.ne.jp

Port No.

587

For your password and the letters indicated as 〇,refer to the “Registration completion notification” email.

ㅤㅤAdda new account.
2
Tap “Add account.”

110

Select the SSID
on your device
ㅤㅤCheckthe detailed
4
ㅤㅤsettings.
and input the password printed
Afterthe sticker
verification toprocess,ontheestablish athe screen will return to the
Wi-Fi
connection.
Add accountwindow and the〇〇〇＠〇〇 . e - bro ad. n e . j p〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇The “Add account” screen
will appear. Tap on “Other.”account list will appear. Tap
the email account that you
have just added and then tap“Advanced.”e - bro ad. n e . j p

Tap on “Add mail account.”
e-broad.ne . j p
Check the “Incoming
settings” section and change
the data to the following
information. Then, back to
the previous screen and tap“SMTP” in the “Outgoing
mail server”
Readthesection.
QR code printed on

Sticker on which only an SSID is printed

After the “New account”
screen is displayed, enter
the information in the“Information that needs tobe entered” table above〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇〇and tap “Next.”〇〇〇＠〇〇.e-broad.ne.jp

Namee - bro ad. n e . j p

From field display name (optional)

Email

Input ①.

Password

Input ③.

thestickerDisabledor visit the website atUse SSL
Authentication
Selectthe following“Password.”
URL and input theDelete from server
Arbitrarynecessary
information
to theServer port
Input 110.
Access key acquisition form toapply for a password.

〇〇〇.e-broad.ne.jp

Description Automatically entered.

Tap “Primary server” to go

https://e-broad-form.jp/accesskeys/form?ssid=on
to the outgoing server detailㅤㅤIncoming
and outgoing mail server settings3
screen.

Tap the “POP” tab, enter
the following information,and tap “Save.”

Check the “Outgoing mailserver” section. Do notchange the “Host name,”
pop. 〇〇.e-broad.ne.jp
User name, and “Pass〇〇〇＠〇〇.e-broad.ne.jp
word” but modify thefollowing items. Then, tap
Read the QR code “Done.”to the left or visit the website

If no sticker is attached to or near the Wi-Fi device■ Incoming mail server settings

Host namesmtp. 〇〇. e - bro ad. n e . j p

Input ④.

User name

Input ②.

Password

Input ③.

■ Outgoing mail server settings

Host name

Input ⑥.

User name

Input ②.

Password

Input ③.

When the “Cannot verify
server identity” message
appears, tap “Continue.”at the following URL
to applyfor Wi-Fi access
Use SSLDisabled
Authentication
Select “Password.”
keys.

smtp. 〇〇.e-broad.ne.jp〇〇〇＠〇〇.e-broad.ne.jp

Server port

Input 587.

https://e-broad-form.jp/accesskey/forme - bro ad. n e . j p

Finally, back to the accountdetail screen and tap“Done” to complete thesetup procedure.

★
★ 14
2 ★
★

e-Broad利用�イ�_EN.indd 15

2022/03/07 16:19

Frequently asked questions
I am planning to buy another computer. Can I use the Internet service on two different computers?
You can use two computers together by using a wireless LAN router or a switching hub.

How fast is the Internet speed?
The Internet service provided varies depending on the apartment building where you live. For detailed information,please contact our call center.
However, our Internet service plans are best-effort Internet plans and all the communication speeds we announce aretheoretical values.
Please note that your Internet speed varies depending on your computer environment and settings and route traffic tothe destination website.

Do I need to sign a contract to use the e-Broad service?
The owner of the apartment building has already signed a contract with us to introduce the e-Broad system as astandard service of the apartment building. Therefore, the tenants of apartments in which the e-Broad system has been
introduced can use the fiber Internet service without signing a contract.

I have concluded a contract with another provider to use Internet service. Is it OK to cancel the contract?
Even if you cancel a contract that you have already made with another company, you will not have any problem in using
the e-Broad Internet service. For the detailed procedure for canceling the contract with another company, pleasecontact the company and decide if you cancel the contract at your discretion.

Can I forward ports?
e-Broad Communications provides the port forwarding service. (Only one port per customer)*An additional service charge will be required.
*Please refrain from port forwarding for purposes that may violate copyright laws, such as file sharing.
*Please check for the port number to be forwarded and protocol (UDP/TCP) in advance. (Ports No. 0 to 1024 cannot
be forwarded.)
For more information, please contact our call center.

Can I freely choose my e-Broad email address?
You can freely name the part before the @ symbol (local part).
*The number of available letters for creating the local part is two to 15.
*You can use lower-case alphabetic characters (a to z), numeric characters (0 to 9), hyphens (-), underscore signs (_),
and dots (.).
*Symbols cannot be used at the head and tail of the email account or be sequentially arranged.

Can I change my email address and password?
You can change your email address and password on a chargeable basis.
If you would like to change your email address, please contact us through the application form
(https://e-broad-form.jp/emails/). If you would like to change your password, please call our call center.

For more information, or if you have an Internet connection problem, please feel free to contact us.

https://e-broad-form.jp/inquiry■ Toll free number only for primary reception/
Available 24 hours a day, 365 days a year (only reception)

e-Broad Call Center*After we receive your inquiry, our expert service personnel will call you.
*Please note that if we receive your inquiry out of hours or on Sunday, a national holiday, or a holiday specified by our company, the staff will call you on the next business day.

Notifying telecommunications carrier, a full member of Japan Internet Providers Association

N4_20211214_S.10K■ Contact form