Certification Exam
Objectives: TK0-201
Introduction
The CompTIA CTT+ certificate is a cross-industry credential providing recognition that an instructor has attained astandard of excellence in the training industry. The examinations are based on a set of objectives designed tomeasure the core knowledge and skills that competent instructors must demonstrate to complete an instructional
assignment successfully both in a classroom and a virtual classroom environment.
This cross-industry certification is available to all training professionals. The CompTIA CTT+ Program was createdto eliminate redundancies among various instructor certification programs in computer training and education.
While it is significant that the computer industry is the first to endorse the CompTIA CTT+ Program, the wider
impact is that the certification can be applied to all industries that provide technical training, non-technical training
and education.
To earn the CompTIA CTT+ designation, candidate must pass both a computer-based test (CTT+
Essentials TK0-201) that assesses knowledge and a Performance Based exam (TK0-202 or TK0-203) inwhich the candidate demonstrates prescribed skills.

Candidates interested in earning CompTIA CTT+ with the Classroom Trainer designation will take the
CompTIA CTT+ Essentials (CompTIA CTT+ TK0-201) and then submit a video recording of a classroom
training session (CompTIA CTT+ TK-202) and be evaluated and scored by certified scorers.
Candidates interested in earning CompTIA CTT+ with the Virtual Classroom Trainer designation will takethe CompTIA CTT+ Essentials (CompTIA CTT+ TK0-201) and then submit a recording, (via a file on
CD/DVD) of a virtual classroom training session (CompTIA CTT+ TK0-203) and be evaluated and scoredby certified scorers.
Trainers can be CompTIA CTT+ certified with both designations by taking CompTIA CTT+ Essentials
TK0-201 and then completing both CompTIA CTT+ TK0-202 and TK0-203 performance-based exams.
CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

The CTT+ Essentials portion of the exam is in the conventional linear format. There are 95 questions on the examand the candidate has 90 minutes to complete the exam. The CTT+ Essentials exam is available in English,
German and Japanese; the Classroom Trainer Performance Based exam recording can be submitted in
English, Spanish, German or Japanese; the Virtual Classroom Trainer Performance Based examrecording can be submitted in English only. (see the CTT+ Candidate Handbook for Performance Basedexam requirements). The recording for the performance based exam should be at least 17 minutes, and no
more than 22 minutes in duration.

The table below lists the domains measured by this examination

1.0
2.0
3.0
4.0
5.0

CompTIA CTT+ Certification Domains
Planning Prior to the Course
Methods and Media for Instructional Delivery
Instructor Credibility and Communications
Group Facilitation
Evaluate the Training Event% of Exam*
13%
14%
10%
45%
18%

* All percentages are approximate and are subject to change.
Please note that CTT+ objectives cover both Classroom and Virtual Classroom Trainer
Certification. The examples included within the sub-domains represent classroom, virtual
classroom or both environments.

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

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Or verify against this list:
http://certification.comptia.org/Training/testingcenters/policies/unauthorized.aspx**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other
examples of technologies, processes or tasks pertaining to each objective may also be included on the exam although
not listed or covered in this objectives document.
CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our exams are
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CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

DOMAIN 1: PLANNING PRIOR TO THE COURSE
1A: Review Learning Objectives and Match Them to Learner and Organizational Needs
Knowledge of:• Key content points likely to cause learner confusion or resistance• Key characteristics of the learning environment• Types of needs assessments, such as surveys or interviews with learners or their managers• Learning outcomes not specified in the materials but desired by the organization or learner• Situations in which it is appropriate to modify original learning activities and materials• Techniques for modifying learning activities and materials to meet the needs of the organization,
learner and/or situation• Course aims and objectives in order to ensure that any modifications to ensure that an adequate
range of learner characteristics have been addressed (for example, conduct audience analysis)• Instructional design techniques to create customized training• Available instructional resources and delivery tools in classroom or virtual session room
Skills to:• Research additional content information to address potential points of confusion or resistance• Assess learner’s current skill level and compare results with course prerequisites• Assess organizational needs for additional learning outcomes• Analyze results of needs assessment of the learner in relation to learning objectives• Modify learning materials to meet specific needs of organization, learner or situation withoutcompromising original course design

1B: Create an Environment Conducive to Learning
Knowledge of:• Logistical needs before the instructional session (for example, dates of the offering; how materials
will be provided (ship to learner or site, send instructions and link to download, spacearrangements; adequacy of the facility; equipment; materials; learner registrations; pre-course
assignments. For Virtual trainer, this would include creating a session room, sending login
instructions to users, setting user privileges, loading and testing session materials, testing all
equipment).
• Logistical needs after the instructional session (for example, equipment and materials are
returned, discarded, or made available for their next use; facilities are left in an acceptablecondition; problems with the facility, equipment, furniture or materials are communicated toappropriate authorities. For Virtual Trainer, this includes stopping recording, saving files, closing
session rooms, running attendance reports, updating learner status, document session, follow up
on technical problems)• Optimal arrangement of seating and equipment to establish comfortable learning environment as
required by course design, content and learners• Optimal virtual arrangements to provide a viable learning environment consistent with the
instructional design (for example, network connection, tool capability to handle audience size,
system check)• Optimal organization of learner supplies, resources and materials (for example, neatly organized
and located at each learner's seat or at a convenient central location. For virtual trainer,
consolidate emails and files sent to participants. )• Appropriate equipment set-up to ensure a safe learning environment (for example: trip hazards
removed, power cords hidden, learning aids correctly assembled)• Environmental options to maximize learner comfort and safety (for example: ventilation,
temperature, lighting, external noise, and cleanliness)• Environmental requirements or problems that call for notification of appropriate personnel (forexample: safety issues or equipment failure)• Virtual environmental needs to maximize learner comfort and safety (for example, distractions,
popup windows, background noise, mute rules, quiet work zone use do not disturb sign,• Corrective actions that should be communicated to appropriate authorities (for example,
assessment of environmental problems that need to be corrected)
CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

Skills to:• Review pre-course communications with learners (for example: course announcement,
confirmation, description or agenda, and prerequisites and pre-course assignments)• Alter recommended physical or virtual classroom set-up according to specific learner andorganizational needs• Confirm timings and logistics for course (for example: scheduled breaks, meal arrangements,
labs, and activities outside of classroom, time zones for virtual training, materials receipt).
• Ensure that learning-related tools and equipment required for hands-on practice are properly setup and working, and verify that all learner exercises can be completed as intended• Establish a safe learning environment including identification of emergency evacuation
procedures• Confirm with learners that the learning environment is comfortable both physical and virtual (forexample, lighting, sound, conference call or voip audio, on-line tool is functioning well,).
• Prepare contingency plans for unique class events (for example, fire drill in classroom, loss ofconnection, some users not able to view materials).

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

DOMAIN 2: METHODS AND MEDIA FOR INSTRUCTIONAL DELIVERY
2A: Select and Implement Delivery Methods
Knowledge of:• A wide variety of delivery methods (for example: discussion, brainstorm, lecture, demonstration,and role play)• Advantages and disadvantages of each delivery method• Characteristics of adult learners and generally accepted adult-learning theories• Different styles of learning• Techniques for delivering instruction in a classroom environment• Techniques for delivering instruction in a technology-delivered environment (computer-lab)• Techniques for delivering instruction in a virtual environment
Skills to:• Use delivery methods as intended by the course designers• Adapt delivery methods to meet a variety of learning styles• Engage learners through multiple delivery techniques as appropriate to the material, the learners
and the situation• Organize and introduce content in a variety of ways (for example: compare and contrast, steps ina process, advantages and disadvantages)• Identify and implement learning activities that are relevant to the course objectives• Monitor learner comfort level during the use of participatory activities• Stimulate interest and enhance learner understanding through appropriate anecdotes, stories,
analogies, and humor• Use activities that allow learners to review and apply content at appropriate intervals

2B: Use Instructional Media
Knowledge of:• Types of media that can support and enhance learning (for example: handouts, shared computer
applications, graphics files supported by the specific virtual classroom software )• Advantages and disadvantages of each media type
• Technology limitations associated with e-learning (for example, use of video where Low
bandwidth slows delivery and access to websites that are blocked for some organizations)
Skills to:•
Use a variety of media to support learning objectives and meet learner needs•
Handle minor problems associated with each particular medium•
Enhance, substitute or create media as appropriate

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

DOMAIN 3: INSTRUCTOR CREDIBILITY AND COMMUNICATIONS
3A: Demonstrate Professional Conduct and Content Expertise
Knowledge of:• Personal conduct and grooming acceptable to the organization and learners and appropriate to
the training event• Acceptable manners and behaviors for learning environment• Strategies for accepting responsibility where appropriate without blaming or belittling others, thetraining materials, or management• Subject matter, the course plan and learning activities as prescribed by the course designer• Learner and organizational uses of course skills and knowledge after the training
Skills to:• Maintain consistent behavior with all learners• Demonstrate confidence with and mastery of subject matter• Provide and elicit from learners practical examples of how knowledge and skills will transfer totheir workplaces• Handle relevant learner inquiries on topics for which the instructor has limited expertise• Maintain positive atmosphere and avoid criticizing other members of the training team or the
training materials, or the tools.

3B: Use Communication and Presentation Skills to Facilitate Learning
Knowledge of:• Correct vocabulary, grammar and syntax• Appropriate colloquialisms, technical terms, acronyms, and organizational jargon that can beused to clarify content• Elements of the voice (for example: tone, rhythm, volume, inflection, and pace)• Verbal articulation (for example: proper pronunciation and enunciation, fluidity of speech, and lackof distracting expressions)• Non-verbal communication (for example: use of eye contact, gestures, silence, pauses,
movement, and facial expressions)• Technical non-verbal tools such as emoticons• A variety of methods for communicating the course plan to learners (for example: course
overviews, advanced organizers, or session summaries)
Skills to:• Pronounce words correctly and use suitable grammar and syntax• Explain and clarify content points through inflection, emphasis, and pauses• Ensure verbal and non-verbal communication is free of bias (for example: sexual, racial, religious,
cultural, and age)
• Employ purposeful body language to enhance learning• Minimize distracting trainer behaviors (for example: playing with object in hand, making noise withchange in a pocket, or nervously rocking or pacing)• For the classroom trainer, Use body language and other non-verbal techniques to minimize or
eliminate learner disruptions. For virtual trainer, use private chat and group agreements tomitigate disruptions.
• Use course overviews, advanced organizers and session summaries at appropriate times toorientate learners and link key learning points

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

DOMAIN 4: GROUP FACILITATION
4A: Establish and Maintain a Learner-Centered Environment
Knowledge of:• Group dynamics, development phases, and facilitation techniques• Techniques to engage learners (for example: connect, invite, question, personalize, and discuss.)
Skills to:• Open a training session in a positive way• Communicate the course plan to the learners• Communicate learner performance objectives as indicated by course design• Obtain input from the learners about their personal objectives and expectations.
• Reconcile any discrepancies between learning objectives and learner expectations• Establish an environment that supports learning and maintains focus on meeting stated learning
objectives• Establish a learning environment free of bias, favoritism, and criticism that optimizes the
productive participation of all the learners• Manage course flow and pace activities based on learner needs while ensuring that all learning
objectives are met• Provide opportunities and assistance for learners to identify and achieve initial, intermediate andterminal objectives• Facilitate group dynamics in a positive way, including encouraging interactions that are respectfulof the rights of individual learners, and redirecting unproductive digressions• Create opportunities for learners to work with and learn from each other to attain the learning
objectives while building individual learner confidence• Handle learner disruptions as discreetly as possible• Use Virtual class tools like Chat and polling to optimize learner contribution• Use Virtual class tools to achieve learning objectives

4B: Use a Variety of Question Types and Techniques
Knowledge of:• Active listening techniques• Types and uses of questions (for example: open, closed, probing, hypothetical, higher order, andclarifying)• Advantages and disadvantages of each type of question
Skills to:• Use active listening techniques to acknowledge and understand learner contributions• Use a variety of types and levels of questions to challenge learners, involve them and monitor
their progress• Use questions that lead learners from recall to application of content• Direct questions appropriately• Create opportunities for learners to contribute to the discussion• Employ activities to encourage learners to ask and answer questions themselves

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

4C: Address Learner Needs for Additional Explanation and Encouragement
Knowledge of:Tools and Techniques for determining learners’ need for clarification (e.g. body language, learnerquestions or comments, asking learner to perform the application, emoticons,polling/surveying/quizzing, private chat)• Techniques for providing positive and constructive feedback
Skills to:• Interpret and confirm learners’ verbal and non-verbal communication to identify those who needclarification and feedback• Determine how and when to respond to learners’ needs for clarification and/or feedback• Provide feedback that is specific to learners’ needs• Elicit learner feedback on the adequacy of trainer responses•

4D: Motivate and Reinforce Learners
Knowledge of:• Strategies to motivate learners• Personal characteristics and learning styles of individual learners
Skills to:• Encourage and match learner achievement to learner and organizational needs and goals• Determine and apply appropriate motivational strategies for individual learners• Plan and use a variety of reinforcement techniques during training

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.

DOMAIN 5: EVALUATE THE TRAINING EVENT
5A: Evaluate Learner Performance Throughout the Training Event
Knowledge of:• Methods of assessing learner achievement of learning objectives (for example: practical or written
exercises, quizzes, exams)• Need for multiple observations and evaluations of each learner• Need for uniform evaluation standards for all learners• Assessment techniques that include both formative and summative evaluation• Post-course support methods to communicate with learners
Skills to:• Monitor learner progress during training• Develop, select, and administer appropriate assessments that are in compliance with recognized
and accepted measurement principles• Gather objective and subjective information that demonstrates learner knowledge acquisition andskill transfer• Compare learner achievements with learning objectives• Suggest additional training or resources to reinforce learning objectives

5B: Evaluate Trainer Performance and Delivery of Course
Knowledge of:• Methods to evaluate delivery of training• Types and levels of evaluation• Legal requirements associated with preparing reports on learners• Organizational requirements for end-of-course reports• Required record-keeping of individual learner attendance, activity and performance
Skills to:• Evaluate the success of the course design, including modifications made during delivery• Critique one’s own preparation for and delivery of a training event• Evaluate impact of external influences on the training event• Evaluate the effectiveness of the training to meet the learning objectives• Use evaluation results to adjust and improve one’s own performance in next training event• Prepare a report documenting end-of-course information• Report recommended revisions and changes to existing materials and suggestions for new
programs and activities, as appropriate• Report information about learning, physical and virtual environments• Submit reports to customers in accordance with contractual agreements or requests.

CompTIA CTT+ Certification Exam Objectives
Copyright © 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA CTT+ Certification Exam Objectives are subject to change without notice.