Instructions	  for	  Completing	  CMMR	  Cryo	  Service	  Requests	  Process	  1. Assemble	  all	  information	  needed	  to	  place	  your	  order	  (see	  below).	  
2. Log	  in	  at	  TCP	  LIMS1	  (lims.phenogenomics.ca).	  You	  must	  have	  a	  Principal	  Investigator	  or	  User	  account	  (see	  below).	  
3. From	  the	  Service	  Requests	  menu,	  select	  "Request	  a	  CMMR	  Service".	  
4. Select	  the	  appropriate	  Service	  Request	  form.	  
5. Click	  the	  magnifying	  glass	  next	  to	  Principal	  Investigator	  and	  select	  the	  appropriate	  Principal	  Investigator	  name.	  
6. Fill	  in	  the	  remaining	  information	  on	  the	  Contact	  Information	  and	  User	  Forms	  using	  the	  information	  gathered	  in	  Step	  1.	  	  7. Submit	  your	  request.	  
8. Once	  your	  request	  is	  received	  at	  the	  CMMR,	  you	  will	  be	  notified	  of	  any	  paperwork	  (service	  agreements,	  material	  transfer	  agreements,	  letters	  of	  understanding,	  etc.)	  that	  must	  be	  completed	  prior	  to	  the	  request	  being	  processed.	  
9. Once	  all	  paperwork	  is	  in	  place,	  your	  request	  will	  be	  put	  in	  the	  queue	  and	  scheduled.	  	  Information	  needed	  to	  complete	  Service	  Requests	  Service	  requests	  must	  be	  completed	  in	  their	  entirety	  before	  submission.	  Service	  Request	  forms	  cannot	  be	  saved	  or	  edited	  by	  Requesters.	  When	  completing	  Service	  Requests	  for	  the	  CMMR,	  ensure	  that	  the	  following	  information	  is	  available:	
  • If	  you	  do	  not	  have	  an	  account,	  register	  for	  one	  at	  TCP	  LIMS2	  (lims2.phenogenomics.ca).	  
o All	  requests	  are	  associated	  with	  a	  Principal	  Investigator	  account.	  	  o If	  your	  Principal	  Investigator	  has	  an	  account,	  select	  his/her	  name	  when	  you	  register	  for	  your	  account.	  
o If	  your	  Principal	  Investigator	  does	  not	  have	  an	  account,	  then	  you	  can	  have	  your	  Principal	  Investigator	  sign	  up	  for	  an	  account,	  listing	  you	  in	  his/her	  contact	  information	  and	  s/he	  can	  submit	  the	  request.	  
o Alternatively,	  you	  can	  set	  up	  an	  account	  on	  your	  Principal	  Investigator's	  behalf,	  again	  listing	  yourself	  as	  the	  contact	  person,	  and	  then	  submit	  the	  request	  on	  his/her	  behalf	  using	  his/her	  account.	  In	  this	  case,	  please	  make	  sure	  that	  all	  contact	  information	  for	  your	  Principal	  Investigator	  is	  complete	  and	  correct.	
  • Billing	  information	  with	  payment	  method.	  For	  SickKIds	  and	  Mount	  Sinai	  Investigators,	  the	  cost	  centre	  to	  which	  your	  requests	  should	  be	  billed.	  For	  others,	  preferred	  payment	  method	  and	  purchase	  order	  number,	  if	  necessary.	
  • Courier	  name	  and	  account	  number.	
  • Mouse	  line	  Passport	  common	  name	  of	  strain	  (all	  CMMR	  strains	  have	  existing	  Mouse	  line	  Passports;	  if	  your	  strain	  is	  new	  to	  the	  TCP	  LIMS,	  complete	  a	  Mouse	  line	  Passport	  prior	  to	  submitting	  a	  service	  request).	  The	  CMMR	  cannot	  complete	  requests	  for	  strains	  without	  or	  with	  incomplete	  passports.	  If	  you	  need	  assistance	  completing	  passports,	  please	  contact	  Julia	  Silva,	  julia.silva@phenogenomics.ca.	  	  CMMR	  Cryo	  Service	  Requests…Page	  1	  of	  2	  •••••

	  Sample	  type	  to	  be	  submitted	  and	  source	  of	  the	  sample.	  
Identifying	  information	  for	  mice	  and/or	  samples	  to	  be	  submitted.	  	  Genotype(s)	  of	  mice	  and/or	  samples	  to	  be	  submitted.	  
Animal	  housing	  information	  for	  mice	  being	  submitted	  or	  to	  where	  any	  derived	  mice	  will	  be	  shipped	  with	  name	  of	  the	  facility,	  address,	  veterinarian's	  name,	  telephone	  and	  email.	  
You	  will	  be	  asked	  to	  accept	  CMMR	  Terms	  and	  Conditions	  of	  Use	  or	  agree	  to	  our	  Service	  Terms.	  	  NOTE:	  Import	  requirements	  vary	  by	  country.	  It	  is	  the	  requester’s	  responsibility	  to	  ensure	  that	  all	  necessary	  import/export	  forms	  are	  complete	  and	  forwarded	  to	  the	  CMMR	  for	  inclusion	  with	  any	  shipments,	  if	  needed.	  The	  CMMR	  cannot	  be	  held	  responsible	  for	  delayed,	  damaged,	  or	  lost	  shipments	  due	  to	  incomplete	  or	  incorrect	  import/export	  paperwork.	  

TERMS	  OF	  SERVICE	  All	  services	  are	  provided	  on	  a	  cost	  recovery	  basis.	  Services	  and	  fees	  are	  subject	  to	  change.	  All	  charges	  are	  for	  services	  rendered	  and	  payment	  is	  due	  upon	  receipt	  of	  invoice.	  	  1.	  Mice,	  germplasm,	  cells,	  and	  tissue:	  CMMR	  users	  understand	  that	  any	  mouse	  line	  or	  somatic	  tissue	  or	  service(s)	  related	  to	  these	  materials	  obtained	  from	  the	  CMMR	  is	  experimental	  in	  nature	  and	  may	  have	  hazardous	  properties.	  	  2.	  Cryopreserved	  embryos,	  sperm,	  ES	  cells,	  and	  somatic	  tissue:	  CMMR	  users	  understand	  that	  any	  cryopreserved	  embryos,	  sperm,	  ES	  cells	  or	  somatic	  tissue	  from	  the	  CMMR	  is	  supplied	  “as	  is”,	  without	  warranty,	  either	  expressed,	  implied	  or	  statutory,	  with	  respect	  to	  merchantability	  or	  fitness	  for	  a	  particular	  purpose,	  to	  quality,	  exact	  quantity,	  recoverability,	  or	  particular	  genotype(s).	  CMMR	  users	  cannot	  assign	  any	  responsibility	  to	  the	  CMMR	  for	  failure	  to	  recover	  live	  mice	  after	  cryopreserved	  embryos,	  sperm,	  and/or	  ES	  cells	  are	  received	  from	  the	  CMMR	  and	  thawed.	  The	  CMMR	  routinely	  performs	  quality	  control	  assessment	  of	  the	  freezing	  process	  performed	  on	  its	  mouse	  lines	  and	  is	  confident	  that	  frozen	  embryos	  and	  sperm	  from	  its	  mouse	  lines	  can	  be	  recovered	  successfully	  if	  the	  appropriate	  protocols	  are	  followed.	  	  3.	  Cryorecovery	  of	  embryos	  or	  sperm:	  All	  charges	  are	  for	  services	  rendered	  and	  do	  not	  guarantee	  the	  recovery	  of	  any	  mouse	  line.	  The	  CMMR	  cannot	  guarantee	  the	  quality	  of	  products	  received	  from	  other	  repositories	  or	  sources.	  The	  CMMR	  makes	  its	  best	  efforts	  to	  obtain	  the	  appropriate	  protocols	  from	  donors	  to	  successfully	  recover	  lines.	  For	  lines	  from	  CMMR,	  the	  CMMR	  routinely	  performs	  quality	  control	  assessment	  of	  the	  freezing	  process	  performed	  on	  its	  mouse	  lines	  and	  is	  confident	  that	  frozen	  embryos	  and	  sperm	  from	  its	  mouse	  lines	  can	  be	  recovered	  successfully.	  
The	  contents	  of	  this	  website	  and	  associated	  documents	  are	  for	  information	  purposes	  only.	  The	  information	  above	  does	  not	  supersede	  any	  MTAs	  or	  other	  legally	  binding	  agreements	  or	  documentation.	  

CMMR	  Cryo	  Service	  Requests…Page	  2	  of	  2