Manual&well App
Download and Login
ManualC O N F I D E N T I A L
No Unauthorized Reproduction

Mitsui Fudosan Co., Ltd. &well Administration OfficeⒸMITSUI FUDOSAN CO., LTD.

Manual&Contents
1. Installing the App

2

2. Launching the App [Setting a Password]

32-1. If Your Account Is Your Email Address

52-2. If Your Account Is an Alphanumeric Character String Other Than Your Email Address

83. How to Link with External Apps

113-1. iPhone (iOS) Health123-2. iPhone (iOS) Fitbit

133-3. Android Google Fit

143-4. Android Fitbit

164. Basic Information [Attribute Information Registration]

17

5. Reference

18

Fitbit Initial Setup: iPhone (iOS) / Android

6. FAQs / Contact for Inquiries

20,.

,,.

.

.

Manual

1. Installing the App&

Scan the QR code below with the QR code reader on your device to go to the app store, and install the app from there.

CMM L

iPhone (iOS) users

Android users

Install from the App Store

Install from Google PlayDMNHALFA ?IG E

OAFF D

CMM L

, 7=

1:

4 :9/9 5,

3:

33

1:9 .9.

.

F P II FA ?IG LMI A

L AM DFL DE

H OAFF&

Manual2. Launching the App [Setting a Password]

33&

2

You need to set up the app when you log in for the first time.
If this is the first time you've downloaded it, please follow the procedure below to set it up.

1

Press

1

1

A splash screen will appear.

the app icon.

Read the terms of use and privacy policy,
then press  the "I Agree" button.
Here, the app will ask for permission to send notifications.
Press "Allow."

,.

,,.

.

.

Manual2. Launching the App [Setting a Password]&How you set your password will vary depending on the account you were given by your company.
Check the format of the account you have been given, and go to the respective page.

1 If your account is your email addresse.g.

Set your password by referring to

pages 5, 6, and 7.

aaa123 andwell.com

Note: Once you've set it, go to "Linking with External Apps" on page 11.

2 If your account is

Set your password by referring toan alphanumeric character stringe.g.

pages 8, 9, and 10.

andwell12345

Note: Once you've set it, go to "Linking with External Apps" on page 11.

,.

,,.

.

.

&

2-1. Launching the App [Setting a Password] If Your Account is Your Email Address

Manual3

11 & 3

2

Note: If your account isn't your email address (if it's an alphanumeric character string), please refer to page 8 and onward.

Step1

Step2

Step3

When you're taken to the screen shown in Step 2, itmeans an email has been sent to the email address you
entered in 4.

Check the email sent to the address you entered in 4.

Enter your email address
in 4
Please use your company
email address.
Press 5 Press "Send."<Note>
There will be a message saying "This tenant user is not registered"
if you enter an email address that isn't the one you registeredwith your company.
p Is it the same address that you use for your company?
p Is there no mistake in spelling?
p If your account is an email address provided by a carrier,do the steps on page 7 first.

Press"Back."

,.

,,.

.

.

Click onthe "URL" provided in the email.
You'll be taken to the password setting screen.

2-1. Launching the App [Setting a Password] If Your Account is Your Email Address

Manual&Note: If your account isn't your email address (if it's an alphanumeric character string), please refer to page 8 and onward.

Step4

You'll be taken to the password setting screen.
Set a login password and enter it.
Once you‘ve entered it,,press "Set."
Note: 4 or more half-width alphanumeric characters

Step5

When you're taken to the login page, enter 5 "yourcompany email address" and "the password you set."Once you've entered them, press 6 "Log In."
After logging in, link with external apps. (Refer to "How toLink with External Apps" on page 11 onward.)
,.

,,.

.

.

2-1. Launching the App [Setting a Password] If Your Account is Your Email Address

ManualIf the account you were given by your company is an email address provided by a cell phone carrier, please note thefollowing points.
The following anti-spam measures cell phone carriers use can prevent emails from being delivered correctly.
Only allowing emails from specified domains to be received
Providing a strong level of anti-spam protection

How to Fix It: Whitelist the Domain
Set the following email domain as allowed to be received.
Domain name: andwell.jp
How to set up using a smartphone
docomo users:
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/
au users:
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
SoftBank users:
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/

,.

,,.

.

.

&&

2-2. Launching the App [Setting a Password]

Manual4

If Your Account is an Alphanumeric Character String Other Than Your Email Address&22

14 113You need to set up the app when you log in for the first time.
If this is the first time you've downloaded it, please follow the procedure below to set it up.
Note: If your account is your email address, please refer to pages 5 to 7.

Step1

Enter the information in 5.
Registered Account: The character string you were given by your company
Password: The initial password you were given by your company

Pressthe "Log In" button.

Step2

Step3

Enter
your "personal email address.“(Using a company email address is recommended in somecases. Please check with your company for information.)
Note: Please check that your email address is correct. We recommend setting
an email address other than one provided by a cell phone carrier. If you wantto register an email address provided by a cell phone carrier, please do thesteps on page 10 first.

Press 8 "Send."
,.

,,.

.

.

Check the email sent to the address you entered in
Click onthe "URL" provided in the email.
You'll be taken to the password setting screen.

2-2. Launching the App [Setting a Password]

Manual&If Your Account is an Alphanumeric Character String Other Than Your Email Address

Note: If your account is your email address, please refer to pages 5 to 7.

Step4

You'll be taken to the password setting screen.
Set a login password and enter it.
Once you‘ve entered it,,press "Set."
Note: 4 or more half-width alphanumeric characters

Step5

When you're taken to the login page, enter the "character
string you were given by your company" and the"password you set."Once you've entered them, press"Log In."

After logging in, link with external apps. (Refer to "How to
Link with External Apps" on page 11 onward.)
,.

,,.

.

.

2-2. Launching the App [Setting a Password]

Manual0

If Your Account is an Alphanumeric Character String Other Than Your Email Address

If you register an email address provided by a cell phone carrier, please note the following points.
The following anti-spam measures cell phone carriers use can prevent emails from being delivered correctly.
Only allowing emails from specified domains to be received
Providing a strong level of anti-spam protection

How to Fix It: Whitelist the Domain
Set the following email domain as allowed to be received.
Domain name: andwell.jp
How to set up using a smartphone
docomo users:
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/
au users:
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
SoftBank users:
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/

,.

,,.

.

.

0& &&&

Manual3. How to Link with External Apps&

How you link with external apps will vary depending on your smartphone.
Please go to the page for your smartphone.

iPhone users
Pages 12-13

HealthThis is a default app in an iPhone (iOS).
You don't need to install anything.

For the regular app
Page 12FitbitOnly available if you have a Fitbit device.
You need to sign up as a new member to log in. Install the Fitbit
app on your device.
https://itunes.apple.com/jp/app/fitbit/id462638897?mt=8

For Fitbit
Pages13

Google Fit
You need to log in with a Google account.
https://play.google.com/store/apps/details?id=com.google.android.
apps.fitness

For the regular app

Android users
Pages 14-16

Pages 14-15

FitbitOnly available if you have a Fitbit device.
You need to sign up as a new member to log in. Install the Fitbit app
on your device.
https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile

For Fitbit
Pages16,.

,,.

.

.

11

3-1. How to Link with External Apps [iPhone (iOS)] Health

Manual22&1

This is a default app in an iPhone (iOS). You don't need to install anything.
Activate Health in advance, and follow the "Next" instructions to get started.

Step1

Tutorial screen
Swipe to the last screen and press

Step2

Step3

Select  Health to be the external app to link with.
the "Next" button.

Select  Turn all categories on
 "Allow.“ Health will start linking.
After completing Step 3, check Health's settings.
Settings → Health → Data Access & Devices → &well → "Turn All
Categories Off" is displayed

,.

,,.

.

.

Manual3-2. How to Link with External Apps [iPhone (iOS)] Fitbit

22&

Only available if you have a Fitbit device. You need to sign up as a new member to log into Fitbit.
Install the Fitbit app on your device. 3https://itunes.apple.com/jp/app/fitbit/id462638897?mt=8

Step1

Step2

Step3

After going through the tutorial screens in Step 1 on
Page 12, select Fitbit to be the external app tolink with.

When you select linking with Fitbit, you‘ll be asked tolog in.

After logging in, select  “Allow all” andpress  "Allow."
Note: For information on linking with Fitbit andother initial setup, please refer to Page 18,19
onward.

,.

,,.

.

.

1

3-3. How to Link with External Apps [Android] Google Fit

Manual22&

https://play.google.com/store/apps/details?id=com.google.android.apps.fitnessYou need to log in with a Google account.

Step1

Tutorial screen
Swipe to the last screen and press

Step2

Select

Step3

Google Fit to be the external app to link with.

the "Next" button.

,.

,,.

.

.

When you select linking with Google Fit, you‘llbe asked to "log into Google."1

3-3. How to Link with External Apps [Android] Google Fit
https://play.google.com/store/apps/details?id=com.google.android.apps.fitness

You need to log in with a Google account.

Step4

Step5

RequestChoose your accountSelect  the "Google account you want to link."

When you press  "Allow," the link between the app
and Google Fit will start.

,.

,,.

.

.

Manual1

1&Manual

3-3. How to Link with External Apps [Android] Fitbit

311 & 3Only available if you have a Fitbit device. You need to sign up as a new member to log into Fitbit.
Install the Fitbit app on your device. https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile

Step1

Step2

Step3

After going through the tutorial screens in Step 1
on Page 14,,select  Fitbit to be the external app
to link with.

When you select linking with Fitbit, you‘ll be asked
to  log in.

After logging in, select  “Allow all” andpress  "Allow."
Note: For information on linking with Fitbit andother initial setup, please refer to Page 18,19
onward.

,.

,,.

.

.

2

4. Basic Information [Attribute Information Registration]
&2

7

7

2

1

2

Step

Please enter your gender, year of birth, and height.
Press  the "Set" button, and you'll be taken to the app's home screen.
The initial setup is now complete.

,.

,,.

.

.

Manual2

2.227

Manual

5. Reference Fitbit Initial Setup: iPhone (iOS) / Android& &&&How to pair with a Fitbit wearable device (tracker)

Activate the"Fitbit" appon yoursmartphone.

Log in with your"account".

Press "Set Up."

Afterreviewing
the terms,
press  "IAgree".

Press the"accounticon" at
the topright.

Press "Set Up aDevice."

1 "Select
yourtracker"
and press it.

Press "Next."

Turn onyourtracker to
get it ready.

 A "pincode" willappear on
the trackerside.

The data acquired by your wearable device needs to be paired by activating the Fitbit app on the smartphone side.
Note: Your smartphone's Bluetooth needs to be turned on.
,.

,,.

.

.

Next Page

Manual

5. Reference Fitbit Initial Setup: iPhone (iOS) / Android

1&How to pair with a Fitbit wearable device (tracker)

 “Selectyour wrist
placement” and press
 "Next."

Follow thetutorial andpress "Next."

Enter
the "pincode".

919:

9Fitbit

Besides Fitbit, other wearable devices like Apple Watch and Garmin can also be linked with the &wellapp.
With Fitbit, you directly link the Fitbit app with the &well app. You can link other wearable devices withthe &well app as long as they can link with iPhone (iOS)'s Health or Android's Google Fit.
In this case, you'll need a separate connector app. For how to link your wearable device with Health orGoogle Fit, please ask the device manufacturer or check their website, etc.

,.

,,.

.

.

Tap 
"Done" tocomplete
pairing.

F / Contact for Inquiries
6. FAQs
11/:

10
1

1:

Manual
A1/110.

.

D&: / 0A1 6:A :/0 / 0 :2/

If the FAQ doesn't resolve your issues, please contact us via the &well app
Step1

Step2
Enter the required information and the details of your inquiry, thensend it. A member of staff will send you a reply. It may take sometime for us to reply you. Thank you for your understanding.

Inquiries Open Hours
Weekdays 9:30-17:00
If you're unable to log in to the app, please contact us via thecontact form or the QR code on the left.

Start the &well app. Once it's started up,press  the "Press L "Inquiries."

icon" in the top right cornerof the screen.
,.

,,.

.

.

//