Commerce Disclosure page
These Terms and Conditions govern the usage of our "Online Reservation System"(hereinafter referred to as the "Reservation System") by customers to apply for travel
arrangements through Inbound Platform Co., Ltd. (hereinafter referred to as "the Company").
Any matters not stipulated in these Terms and Conditions shall be governed by our Travel
Business Terms and Conditions (Section on Arranged Travel Contracts) and the contents
described on the introduction screen for relevant products on our website. Should you haveany questions, please feel free to inquire.
※ This Commerce Disclosure page forms part of the "Transaction Terms Document" as outlined
in Article 12-4 of the Travel Agency Law, and part of the "Contract Document" as prescribed inArticle 12-5 of the same law. This is also created in compliance with the "Standard Travel Agency
Terms and Conditions (Section on Arranged Travel Contracts)"

1. Application Fee and Contract Formation
To apply for a trip, customers are required to fill in the necessary information on the"Application Content Confirmation & Payment Screen" on our homepage, agree to thenecessary terms, and electronically submit it to the Company.
Please note that once the application content is submitted, changes or cancellations are notpossible. We advise careful review before submission.
A travel contract (arranged travel contract) for the trip applied for shall be considered establishedwhen the customer receives a reservation completion notice from the Company. However, acontract is still considered established even if the customer is unable to confirm the reservation
completion notice due to issues such as reception terminal malfunction on the customer’s end. Ifthe reservation completion notice is not confirmed after submission, customers should verify it
through the "Reservation Confirmation & Cancellation" section on our homepage.

In cases where it becomes impossible to arrange travel services, such as the unavailabilityof seats on the applied-for Shinkansen, the contract will be considered not established, andthe customer will be notified accordingly.
Customers can verify their application details on the "JR Line Ticket Purchaser's My Page.".
Shinkansen Ticket Issuance Method
Within 48 hours following payment completion, the Company will arrange a QR code
exchangeable for a Shinkansen ticket at Shinkansen ticket vending machines at JR stations. This
QR code will be sent via email and can also be verified on the My Page provided in the email.
For instructions on exchanging the Shinkansen ticket at the ticket vending machine, please referto the relevant information.
When the application is made by a contract-responsible party representing a group or grouptravel, the Company will assume that the contract-responsible party possesses all proxy rights forthe group constituents.

2. Handling Charges
The Company imposes the following travel service handling charges for the reservation andissuance of transportation tickets:For each individual, per one-way journey, the handling charges are as follows:
JR Line Tickets
Tax and Service Fee
2,730 JPY per person

3. Application Conditions
Customers who require special accommodations due to health conditions, disabilities,
pregnancy, or users of assistance dogs, among other considerations, are requested to inform theCompany. The Company will endeavor to accommodate within its capabilities.
Please note that any expenses incurred for special arrangements made at the customer's
request will be the responsibility of the customer.
The Company reserves the right to refuse applications in circumstances where the customer isidentified as a member of an organized crime group, associated with anti-social forces, orengages in actions deemed violent, threatening, or harmful to the Company's reputation orbusiness operations.

Applications may also be declined due to operational reasons of the company.

4. Travel Payment Terms
In cases where a member of a credit card company affiliated with the Company applies for thepayment of travel fees and cancellation charges without a member's signature (referred to as a"communication contract"), the payment process will proceed as follows:

The customer will be required to provide a "member number and card expiration date" at thetime of application.
The "card usage date" refers to the date on which the customer and the Company are
obliged to fulfill payment or refund responsibilities under the travel contract.
A travel contract under a communication contract is considered established when thereservation completion notice is received by the customer.
If the customer's credit card is deemed invalid or unable to settle the travel fees, theCompany reserves the right to refuse the conclusion of the travel contract.
After application submission, the Company will arrange and notify the customer ofreservation completion, followed by payment settlement.

5. Changes and Cancellations of the Travel Contract
The Company does not accept requests for modifications, cancellations, or refunds of
Shinkansen and limited express tickets.

Refunds for tickets, including reserved seat limited express tickets and reserved seat Green
tickets (before departure time), as well as non-reserved seat limited express tickets and boarding
tickets (within their validity period), are possible at JR station counters after exchanging thereceived QR code for a ticket. The refund amount will be the ticket's face value minus the refund
fee as listed below:
Ticket Type

PeriodReserved Seat Before
Limited Express departure
Tickettime
Reserved Seat Before
Green Ticket
departuretime
Non-reserved
WithinSeat
Limited validity
Express Ticket
Boarding Ticket Within
validity

JRRefundFee

JAPAN
BULLET JAPAN BULLETRAIN
TRAIN Reception
Handling Fee & Postage

30% of the Not accepted
ticket value(minimum340 JPY)
30% of the Not accepted
ticket value(minimum340 JPY)
220 JPY
Not accepted

Refunds not available

220 JPY

Refunds not available

Not acceptedRefunds not available

Refunds not available

For customers who miss their designated train with a reserved seat limited express ticket,
unreserved ordinary car seats on subsequent trains on the same day are available for use(no refunds provided).
Unused tickets within their validity period may be changed once at a JR counter to the same
type of ticket without a fee.
Cancellation Resulting from the Customer's Error:
If payment through the customer's credit card cannot be processed, the Company will cancel
the travel contract.

Cancellation Resulting from the Company's Error:
If arranging travel services becomes impossible, the customer may cancel the travelcontract. In this case, the Company will refund the remaining amount after deducting costs
for services already provided or those yet to be paid.

6. Delivery of Contract Documents
Following the establishment of the travel contract, the Company will promptly send thecontract documents via email. These documents include details of the travel itinerary, thecontents of travel services, and the rights to receive the provision of these services.

7. Liabilities and Compensation of the Company; Exemptions

Liabilities and Compensation of the CompanyThe Company shall compensate for damages caused to the customer due to intentional ornegligent actions in the execution of the travel contract, limited to claims made within 2 years
from the day following the occurrence of the damage. For damages related to baggage,compensation is limited to 150,000 JPY per traveler, provided notification is given to theCompany within 14 days from the day following the damage, unless in cases of intentional or
gross negligence by the Company.
Exemptions
The Company shall not be held liable for compensation for damages resulting from:Natural disasters, civil unrest, government orders, fires, service suspensions byaccommodations, or food poisoning.
Damages due to the customer's own intentional or negligent actions.
Other circumstances beyond the control of the Company or its agents, including errors incustomer information entry or the customer's failure to receive tickets.

Customer Responsibility
Customers are liable for compensation for damages caused to the Company due to theirintentional or negligent actions.
In cases where travel service arrangements, such as seat availability on the applied-for
flight, become impossible, the Company will cancel the payment settlement.

8. Non-Applicability of Special Compensation Provisions
As this is an arranged travel contract, the Special Compensation Provisions of the Company's
separate travel agency terms and conditions do not apply.

9. Handling of Personal Information
The Company uses personal information provided on the application form for travel primarily forcustomer communication and to the extent necessary for arranging and receiving travel services
or procedures related to insurance for responsibilities and costs due to contracts or accidents.
This includes providing information to transportation and accommodation institutions, insurancecompanies, etc. Additionally, for purposes such as arranging for accompanying assistants orwheelchairs, personal information may be collected beyond stated needs, within the range
necessary for our arrangements. Furthermore, the Company may use personal information for:Introducing goods and services, campaigns of affiliated companies
Requesting opinions and feedback after travel participation
Conducting surveys
Providing special services
Creating statistical materials
For more details on our privacy policy, please visit the Inbound Platform Privacy Policy here.

10. MiscellaneousFor matters not addressed herein, the Company's "Travel Agency Terms and Conditions(Section on Arranged Travel Contracts)" shall apply.

Handling Branch
Inbound Platform Co., Ltd.
4F, SW Shinbashi Building, Shinbashi 6-14-5, Minato-ku, Tokyo
Registered with the Tokyo Metropolitan Governor as a travel agency, number 2-7989【Phone Number】03-6820-0074【Inquiry Email Address】info@japan-bullettrain.com【Business Hours】
Reception is available
year-round from 8:00 to 23:00【Travel Service Handling Manager】: Hitoshi Takehara , Tomobe Kimie*If a customer has any unclear points regarding the explanation provided by the person incharge concerning the travel contract with our company, and if there is a request from thecustomer, the final explanation will be provided by the travel business handling manager.