Business Case StudyStanding as a reliable and inspiring partner, PFU
delivers clients maintenance and operation services
nationwide.
In the evolving ICT industry, CompTIA certification builds engineers abilities
to meet diversified needs.

ロゴ貼付

TARGET

Customer engineer, Infrastructure systems engineer,
Sales/Call center/SOC personnel in customer service depts

Background of Efforts

PFU Limited
Yokohama i-Mark Place
4-4-5 Minatomirai, Nishi-ku,
Yokohama-shi
http://www.pfu.fujitsu.com/en/ Addressing the rapidly expanding information security - It is said that every 10 secondsone is affected from a cyber attack in the country. At PFU, it is necessary to train engineers andanalysts capable of responding to security incidents corresponding to trends against complexthreats.
 Building strong HR development and skill paths for multi-vendor maintenance andoperation services, which PFU has been working on early in the industry – To
continuously provide secure services, PFU works on devising a method to acquire base skills andidentifying learning systems for the purpose of engineers’ career progression.

The adoption of CompTIA certifications“CompTIA certification isused not only as a tool toacquire basic knowledge invarious fields, its acquisitionis also an effective selling
point to customers.“Mr. Kazuya Yamamoto,
Education Center Chief,
Quality Assurance Depts,
Service Support Division

CompTIA Security+ designates knowledgeable professionals in the filed ofsecurity. The exam covers the most important foundational principles forsecuring a network and managing risk.
CompTIA Project+ is designed for business professionals who coordinate or
manage small-to-medium-size projects, inside and outside of IT. It covers
essential project management concepts beyond the scope of just one
methodology or framework.

ACTION Skills standardization in the security field
CompTIA Security+ is identified as the base skills for engineers corresponding to on-site services
provided nationwide. We additionally provide training to analysts by incident level.

Certification in USE■ CompTIA A+■ CompTIA Network+■ CompTIA Server+■ CompTIA Security+■ CompTIA Project+

CompTIAWORLDWIDEHEADQUARTERS
CompTIA Certifications, LLC
3500 Lacey Road, Suite 100
Downers Grove, IL
60515-5439
CompTIA.org

 Motivational training for new employees
CompTIA A+ and CompTIA Network+ are mandatory for all newly hired employees in thecustomer service departments. We have in-house instructors conducting learning sessions for theexam. An established support system provides texts, vouchers, and incentives. We clarify the next
certification to be targeted for acquisition, encouraging motivation.
 The “ITSS” compliant learning scheme
We use CompTIA certifications to define technical levels which conforms to the “ITSS - IT Skill
Standard” provided by the Information-technology Promotion Agency, Japan. We determine asuitable certification for each job role and technical level, and help in clarifying the skill path to bea personal goal.
For the basic knowledge for
new employees
CompTIA A+•

CompTIA Network+

For the specialized skills by job role
CompTIA Server+

CompTIA Security+

CompTIA Project+

Current number of certified as of September 2018
A+: 344
Network+: 294
Server+: 167
Security+: 384
Project+: 146“Acquisition of CompTIA certification has become indispensable as it is a visible proof oftechnical capability and a step toward career enhancement. We believe it is the mostrelevant certification to provide clients secure services. We promote the certification notonly to systems engineers, but also to sales, support and SOC staff in the customer service
departments who provide solution as well.”Mr. Kazuya Yamamoto, Education Center Chief,Quality Assurance Depts, Service Support Div.

@2018 CompTIA Properties, LLC, used under license by CompTIA Certifications, LLC. All rights reserved. All certification programs and education related to such programs are operated exclusively by CompTIA Certifications,
LLC. CompTIA is a registered trademark of CompTIA Properties, LLC in the U.S. and internationally. Other brands and company names mentioned herein may be trademarks or service marks of CompTIA Properties, LLC orof their respective owners. Reproduction or dissemination prohibited without written consent of CompTIA Properties, LLC. Printed in the U.S. 05626-Aug2018

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