MHW User’s Guide

Personal Health Portal
MY HEALTH WEB
User’s Guide
Functions for Users

May 23, 2024
Hitachi, Ltd.

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Revision History
No.

Ver.

Change11.0Manual created2

1.1

3.3. Spending MY
Points Step 9

Description

Date

Changed by

3/31/2023

Ito

Changes in『住所呼出』.

9/26/2023

Takashima

Changes the images (due to trademark change ofsome items)

5/23/2024

Arai

3. Using MY Points
3

1.2

3.3. Spending MY
PointsStep 4、8、11.

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Contents
1. Logging In ............................................................................................................................................................... 4
1.1. How to log in .............................................................................................................................................4

1.2. Requesting a re-send of your verification code .......................................................................................11
2. Changing Settings .................................................................................................................................................. 122.1. Changing your registered email address ..................................................................................................122.2. Changing email delivery settings ............................................................................................................15
2.3. Changing your consent to view results of health checkups in MHW ......................................................172.4. Changing your consent to view medical care costs in MY HEALTH WEB ...........................................19
3. Using MY Points ................................................................................................................................................... 21
3.1. Checking your MY Points balance and history .......................................................................................223.2. Earning MY Points ..................................................................................................................................23
3.3. Spending MY Points................................................................................................................................25
4. Changing Your Profile ........................................................................................................................................... 35
5. Checking and Canceling Item or Pedometer Orders.............................................................................................. 39
6. Registering a Verification Code ............................................................................................................................. 44

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1. Logging In
You can log in to My Health Web (hereinafter MHW) from the Hitachi Health Insurance Society website.
To use MHW, you must provide the email address and password you use to log in to the Hitachi Groupauthentication platform (hereinafter HUID), or a Hitachi Health Insurance Society Authentication ID. If you do nothave an ID, you must apply for one.

1.1. How to log in
Step 1.

Access the Hitachi Health Insurance Society website.
■ Access the Hitachi Health Insurance Society
website.
■ Hitachi Health Insurance Society website
https://www.hitachi-kenpo.or.jp/

Step 2.

Click the [MY HEALTH WEB] banner.
■ Click the (1) [MY HEALTH WEB] banner on
the left side of the website.

(1)

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Step 3.

Click [HUID による認証].
■ Select the authentication method.
■ If you are the insured person, click (1) [HUID による認証].
■ If you are a dependent, click (2) [日立健保認証(1)

ID による認証].

(2)■ Users of the MHW app must log in by clicking[日立健保認証 ID による認証]. App users
cannot use a HUID to log in.

Step 4.

Enter your ID and password and then click [ログイン].
■ A window appears in which you can enter your ID.
■ If you are the insured person, enter your username
and password in [ユーザー名] and [パスワード],

If you are the insured person

enter any other requested information, and sign in.
■ If you are a dependent, enter your Hitachi Health
Insurance Society Authentication ID in (1) [日立健保認証 ID], and enter your password in (2) [パスワード]. After entering your ID and password,click (3) [ログイン].
Note: If you do not have an ID or have forgotten yourID or password, please follow the instructions
on the screen.

If you are a dependent

(1)
(2)
(3)

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Click [同意する].

Step 5.

■ A window appears asking you to agree to the terms
of use (first visit only).
■ Read the terms in (1) carefully, and if you agree,
click (2) [同意する].

(1)

(2)

■ The following explains the information in (1).
MY HEALTH WEB: Health Portal Site for Individuals
Before using the MY HEALTH WEB health portal site for individuals, read the following terms of use carefully. If you agree tothe terms of use, click I Agree at the bottom of the page.
1. MY HEALTH WEB encrypts the personal information it handles. When displaying encrypted personal information on screen,a security key is automatically installed on the user device (PC, tablet, or smartphone). The security key is deleted when you
log out.
2. MY HEALTH WEB requires you to register an email address to receive notifications from the Hitachi Health InsuranceSociety.
3. After agreeing to these terms of use, insured people and dependents can see the results of their own health checkups, andinsured people can see their “Notice of Medical Costs/Notice of Cash Benefit Decision” which includes information about
medical care costs incurred by dependents. If you do not wish to see this information, after agreeing to these terms, change thesettings in the applicable settings menu at the top of the MY page.
4. If you currently receive paper notices of medical care costs, the sending of paper notices will stop after you agree to theseterms of use. From the following month, notices of medical care costs must be viewed directly in MY HEALTH WEB.
Note: People 15 and younger require the consent of a parent or guardian.
If you agree to the above, click the [同意する] button below.
You will be taken to a window in which you can register an email address.
If you do not agree to the terms of use, click the [同意しない] button below.
The window will close, and you will be returned to the members menu.

Note: Items 3. and 4. can be changed in the settings after you agree to the terms of use. For details about how tochange the relevant settings, see 2.3. Changing your consent to view results of health checkups in MY
HEALTH WEB and 2.4. Changing your consent to view medical care costs in MY HEALTH WEB.
Note: This window will not appear if you have already agreed to the terms of use. In this case, go to step 6.

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If you click (2) [同意しない], you are returned to the window in step 2. Note that you will be unable to use MHW if you do notagree to the terms of use.

(2)

Step 6.

Enter your email address and click [登録する].
■ A window appears in which you can register youremail address.
■ Read the notes in (1) regarding email address
registration.
■ Enter your email address in (2) [登録用メールア(1)ドレス] and (3) [登録用メールアドレス（確認
用）].
(2)

■ After entering your email address, click (4) [登録す

(3)

る].
(4)

■ The notes in (1) regarding email address registration are as follows:
You must register an email address before using the portal site.
The email address you register will be used by the Hitachi Health Insurance Society to send you important information.
We advise against using an email address that is shared by multiple parties, such as work colleagues or family members.
If you register an email address associated with a mobile phone or smartphone, emails from MHW will sometimes end up in the
spam folder.
Please change your settings to ensure that emails from the following domain are not recognized as spam:@mhweb.jp

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Note: After registering an email address in this window, you can change the email address in the MHW settings.
For details about how to change the registered email address, see 2.1. Changing your registered email
address.
If an error message appears, check the following and then enter your email address again:• Did you enter your email address correctly?
• Did you enter the same information in (2) [登録用メールアドレス] and (3) [登録用メールアドレス（確認用）]?
• Does the email address contain 100 or fewer characters?
• Did you use only single-byte characters?
• Did you remember to include the part after the @ sign?

Step 7.

Receive the verification code by email.
■ An email containing a verification code (with thesubject line 【メールアドレス認証】) is sent to
the email address you registered.
■ Open the email and make a note of the code, which
is beside (1) [認証コード] in the message body.
Note: The email might not arrive immediately. Pleasewait a while.

mail@test.co.jp(1)■ The contents of the email are as follows:
Subject: Email address verification
Thank you for using the Hitachi Health Insurance Society’s MY HEALTH WEB portal.
Register your verification code in the email address confirmation window in MY HEALTH WEB.
Verification code: xxxxxxxx
Note: This verification code does not expire.
Note: You will need a new verification code if you change your email address.
This message was sent from a send-only address.
Do not reply to this message.
Please make any inquiries to the following helpdesk:
MY HEALTH WEB Help Desk:
Phone: 03-5213-4467
Hours: 9:00 to 17:00 on weekdays (closed on Saturdays, Sundays, public holidays, and end of year holidays)

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Step 8.

The email address verification window appears.
■ The email address verification window appears.
■ Confirm that the email address in (1) [登録メール
アドレス] is correct.

(1)

Note: If the registered email address is incorrect, enter the correct email address in (2) [新しいメールアドレス]and (3) [新しいメールアドレス（確認用）] and then click (4) [変更する].

(2)
(3)
(4)

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Step 9.

Register the verification code.
■ The email sent in step 9 contains the verification
code. Enter the verification code in (1) [認証コー
(1)

ド].

(2)

■ Click (2) [登録する].

Note: If you enter an incorrect verification code
If you enter an incorrect verification code, the message 認証コードが一致しません appears. Enter thecorrect verification code.

Step 10.

The home page appears.
■ The MHW home page appears.
■ In future visits, after logging in from the Hitachi
Health Insurance Society website (the window instep 2), the MHW home page will appears directly.

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1.2. Requesting a re-send of your verification code
Step 1.

Click [認証コード送信].
■ If you need your verification code to be re-sent,
click the (1) [認証コード送信] button.
(2)■ When you click (1) [認証コード送信], the(1)message (2) 送信しました appears.
■ An email containing the verification code is sent to
the registered email address.
■ After receiving the verification code, enter the codein the email address verification window.

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2. Changing Settings
You can change your registered email address and email communication settings, and withdraw or give yourconsent to view medical care costs and the results of health checkups in MY HEALTH WEB.

2.1. Changing your registered email address
By registering an email address, you can receive the notices on the [MY メール] tab by email.
Operator

Insured person, dependent

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Click [各種設定].
(1)■ Click (1) [各種設定] at the top right of the home
page.

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Step 3.

Enter your email address and click [変更する].
■ The [各種設定] window appears. You can change
your email address in the (1) [メールアドレスを変更する] area.
■ Before changing your email address, carefully readthe notes on email address registration in (2).
■ Check the current email address in (3) [登録メー

(1)
(2)

ルアドレス].
■ Enter the new email address in (4) [新しいメール

(3)
(4)
(5)

アドレス] and (5) [新しいメールアドレス（確
認用）].

(6)

■ After entering the new email address, click (6) [変更する]. The email address verification window
appears.
■ For details about how to enter your verification
code, see Chapter 6. Registering a Verification
Code.

■ The notes in (2) regarding email address registration are as follows:This email address is an essential part of the process of recovering your ID or password if you are unable to access your account.
For this reason, we recommend that you register your personal email address.
The email address you register will be used by the Hitachi Health Insurance Society to send you important information.
We advise against using an email address that is shared by multiple parties, such as work colleagues or family members.
If you register an email address associated with a mobile phone or smartphone, emails from MHW will sometimes end up in the
spam folder.
Please change your settings to ensure that emails from the following domain are not recognized as spam:@mhweb.jp
When you change your email address, you will be taken to a window in which you can verify your email address. A verification
code will be sent to the new email address. Register the verification code by following the on-screen instructions.

If an error message appears, check the following and then enter your email address again:• Did you enter your email address correctly?
• Did you enter the same information in (4) [新しいメールアドレス] and (5) [新しいメールアドレス（確認用）]?
• Does the email address contain 100 or fewer characters?
• Did you use only single-byte characters?
• Did you remember to include the part after the @ sign?

Note: You can disable email communication from MHW. For details about how to change this setting, see 2.2. Changing email
delivery settings.

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Note: Click (6) [変更する] on each tab of the settings window after changing the settings on that tab. If you changed your email
address or gave or withdrew consent to view the results of health checkups in MHW on another tab but did not click (6) [変更する], the changes made on other tabs are discarded when you click (6) [変更する].

Step 4.

Receive a verification code by email.
■ An email containing a verification code is
automatically sent to the new email address.
■ For details about the contents of this email, see step
10 in Chapter 1. Logging In.
Note: Register the verification code in the email
address confirmation window. For details about
how to register the verification code, see
Chapter 6. Registering a Verification Code.
Note: The email might not arrive immediately. Pleasewait a while.

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2.2. Changing email delivery settings
You can choose not to have MHW send emails to the registered email address.
Operator

Insured person, dependent

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Click [各種設定].
(1)■ Click (1) [各種設定] at the top right of the home
page.

Step 3.

Select or clear the [メール配信を拒否する] check box.
■ The settings window appears. You can change the(1)email delivery setting in the (1) [メール配信の受(2)

信可否を設定する] area.
■ Identify whether the (2) [メール配信を拒否する]
check box is selected.
- Selected: Email delivery is disabled.
- Cleared: Email delivery is enabled.
■ To change the email delivery setting, click the (2)[メール配信を拒否する] check box to change its
state.

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Step 4.

Click [変更する].
■ If you changed the state of the check box, click (1)[変更する] to apply the change.
(1)

Note: Changing the state of the check box is not enough to change the underlying setting. You must also click (1)[変更する] for the change to take effect.
Step 5.

Return to the settings window.

(1)■ You are returned to the settings window.
■ If the change was successful, one of the following
messages (1) appears above the check box:
If you disabled email delivery:
メールを配信拒否に設定しました

(2)
(3)

If you enabled email delivery:
メール配信拒否を解除しました■ Confirm that the state of the (2) [メール配信を拒否する] check box reflects the setting you made instep 3.
Note: Click (3) [変更する] on each tab of the settings window after changing the settings on that tab. If youchanged your email address or gave or withdrew consent to view the results of health checkups in MHW on
another tab but did not click (3) [変更する], the changes made on other tabs are discarded when you click (3)[変更する].

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2.3. Changing your consent to view results of health checkups in MHW
You can give or withdraw your consent to show health checkup results in MHW.
When you agree to show health checkup results in MHW, you can only see your own results. This information isnever shown to other users.

Operator

Insured person, dependent

Note: Even if you agree to show health checkup results in MHW, results will not beshown for health checkups conducted by medical institutions that do notregister those results with the Hitachi Health Insurance Society.

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Click [各種設定].
(1)■ Click (1) [各種設定] at the top right of the home
page.

Step 3.

Select or clear the [個人情報表示（健診結果）に同意する] check box.
■ The settings window appears. You can make the(1)change in the (1) [個人情報表示の同意有無を変(2)

更する（健診結果）] area.
■ Identify whether the (2) [個人情報表示（健診結果）に同意する] check box is selected.
- Selected: You consent to the display of personal
information.
- Cleared: You do not consent to the display of
personal information.
■ To change the consent status, click the (2) [個人情報表示（健診結果）に同意する] check box tochange its state.

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Step 4.

Click [変更する].
■ If you changed the state of the check box, click (1)[変更する] to apply the change.
(1)

Note: Changing the state of the check box is not enough to change the underlying setting. You must also click (1)[変更する] for the change to take effect.
Step 5.

The settings window appears again.

(1)■ The settings window appears again.
■ If the change was successful, one of the following
messages (1) appears above the check box:
If you consented to the display of health checkup
results:(2)(3)

個人情報表示（健診結果）について「同意する」を設定しました。
If you withdrew consent to the display of healthcheckup results:
個人情報表示（健診結果）について「同意しない」を設定しました。
■ Confirm that the state of the (2) [個人情報表示（健診結果）に同意する] check box reflects thesetting you made in step 3.
Note: To check health checkup results in MHW, you must consent to the display of personal information (healthcheckup results).
Note: Click (3) [変更する] on each tab of the settings window after changing the settings on that tab. If youchanged your email address or enabled or disabled mail delivery on another tab in MHW but did not click (3)[変更する], the changes made on other tabs are discarded when you click (3) [変更する].

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2.4. Changing your consent to view medical care costs in MY HEALTH WEB
You can change whether you agree to the “Notice of Medical Costs/Notice of Cash Benefit Decision” being shownin MHW. This document reports detailed information about medical care costs and contains personal information.
Even if you agree to this information being shown in MHW, you can only view information about your own
medical care costs. This information is never shown to other users.
Note: Information about medical care costs incurred by dependents is included in the medical care costs shown to
the insured person.
Operator

Insured person

Note: Dependents do not have the option to consent to the display of medical carecosts in MHW.

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Click [各種設定].
(1)■ Click (1) [各種設定] at the top right of the home
page.

Step 3.

Select or clear the [個人情報表示（医療費明細）に同意する] check box.
■ The settings window appears. You can make thechange in the (1) [個人情報表示の同意有無を変

(1)
(2)

更する（医療費明細）] area.
■ Identify whether the (2) [個人情報表示（医療費明細）に同意する] check box is selected.
- Selected: You consent to the display of personal
information.
- Cleared: You do not consent to the display of
personal information.
■ To change the consent status, click the (2) [個人情報表示（医療費明細）に同意する] check box tochange its state.

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Step 4.

Click [変更する].
■ If you changed the state of the check box, click (1)[変更する] to apply the change.
(1)

Note: Changing the state of the check box is not enough to change the underlying setting. You must also click (1)[変更する] for the change to take effect.
Step 5.

The settings window appears again.

(1)■ The settings window appears again.
■ If the change was successful, one of the following
messages (1) appears above the check box:
If you consented to the display of medical carecosts:(2)(3)

個人情報表示（医療費明細）について「同意する」を設定しました。
If you withdrew consent to the display of medicalcare costs:
個人情報表示（医療費明細）について「同意しない」を設定しました。
■ Confirm that the state of the (2) [個人情報表示（医療費明細）に同意する] check box reflects
the setting you made in step 3.
Note: To check medical care costs in MHW, you must consent to the display of personal information (detailed
medical care costs).
Note: Click (3) [変更する] on each tab of the settings window after changing the settings on that tab. If youchanged your email address or enabled or disabled mail delivery on another tab in MHW but did not click (3)[変更する], the changes made on other tabs are discarded when you click (3) [変更する].

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3. Using MY Points
By using MHW, you earn MY Points. You can use your MY Points to redeem various items (products).
Operator

Note: Only the insured person can use the MY Points feature.

Insured person

How to use MY Points
Earn MY Points

Spend MY Points

You can earn MY Points by using MHW. This includes

You can redeem the MY Points you earned for products

regularly logging in, checking the results of healththat contribute to your health and lifestyle, such as home

checkups, and registering information in MY Vitals.

health equipment, cooking appliances, and massage

For details about the actions that earn points, see 3.2.

tools. For details about how to redeem items using MY

Earning MY Points.

points, see 3.3. Spending MY Points.
Note: Unused MY Points will expire after a certain
period of time.

Expiry of MY Points
The MY Points you earn must be spent within two years of the April of the fiscal year in which they were earned.
Points that are unused after this time will expire. Make sure that you spend the points you earn before they expire.
Example of valid period of My Points
FY 2021
Points earned
in FY 2021

FY 2022

FY 2023

FY 2024... When points were earned ...
When points can be used

Points earned
in FY 2022... When points were earned ...
When points can be used

Points earned
in FY 2023... When points were earned ...
When points can be used
Check how many points you haveearnedWhat can I do in the MY Points window?

You can check how many My Points

Spend MY Points on items

you have earned. Your points balancealso appears on the MHW home page.

You can redeem items using unexpired

For details, see 3.1. Checking your MY

points. For details, see 3.3. Spending

Points balance and history.

MY Points.

Check how you earned your points
You can check what actions you
performed in MHW to earn points. For
details, see 3.1. Checking your MY
Points balance and history.

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3.1. Checking your MY Points balance and history
Instructions
Log in to MHW.

Step 1.

■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.
■ Your current points balance also appears in the (1)(1)[MY ポイント] area at the top of the home page.

Display the MY Points window.

Step 2.

■ Click (1) [MY ポイント] at the top of the home

(1)

page.

Display the MY Points window.

Step 3.

■ The MY Points window appears.
■ Your current points balance appears in (1) [現在の所有ポイント].
■ (2) [累計ポイント] shows the total of the points
redeemed to date and points currently owned.
(1)
(2)

...
■ The (3) [ポイント履歴] area shows a record of(3)

your actions that earned MY Points, and thenumber of points earned for each action.
Note: If there are too many entries to fit on one page,
they will be split over multiple pages.

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3.2. Earning MY Points
You can earn points by performing the following actions. See the conditions for each action. Note: Unused MY
Points will expire after a certain period of time.
No.

Item

Frequency earned

Points earned

1

Register for MHWFirst time only

100 points

2

Log inOnce a day

1 to 6 points

3

Register information in MY Vitals

Once a day

3 points

4

View detailed medical care costs

Once a month

20 points

5

View results of health checkups

One per fiscal year

100 points

6

Register a slogan

One per fiscal year

100 points

7

Ongoing use

One per fiscal year

2000 points

8

Health checkup of dependent spouse (age 30 to 74)

One per fiscal year

500 points

9

Early health checkup of dependent spouse (age 30 to 74)

One per fiscal year

500 points

10

Health checkup of dependent spouse two consecutive years (age 30 to 74)

One per fiscal year

1000 points

11

Maintained healthy weight

One per fiscal year

100 points

12

Maintained healthy blood sugar level

One per fiscal year

100 points

13

Maintained acceptable levels of bad cholesterol

One per fiscal year

100 points

14

Maintained healthy blood pressure

One per fiscal year

100 points

15

Non-smoker

One per fiscal year

100 points

16

Points for completion (satisfy the preceding five items)

One per fiscal year

6000 points

17

Not subject to specific health guidance (age 35 to 74)

One per fiscal year

4000 points

18

Comply with specific health guidance (age 35 to 74)

One per fiscal year

500 points

19

Complete specific health guidance (age 35 to 74)

One per fiscal year

1500 points

20

Participate in planned campaigns by the Hitachi Health Insurance Society

Each time

VariesNote: Actions that earn points are subject to change. For details, click (1) [ポイント付与メニュー].

(1)
Note the following regarding the granting of points for actions concerning dependents:• The dependent concerned must also be registered in MY HEALTH WEB.
• All points are granted to the insured person.

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Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Display the MY Points window.
■ Click (1) [MY ポイント] at the top of the home

(1)

page.

Step 3.

Click [ポイント付与メニュー].
■ The MY ポイント window appears.
■ Click (1) [ポイント付与メニュー].

(1)

Step 4.

Display the points menu.
■ The (1) [ポイント付与メニュー] area appears.

(1)

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3.3. Spending MY Points
Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Display the MY Points window.
■ Click (1) [MY ポイント] at the top of the home

(1)

page.

Step 3.

Display the points redemption window.
■ You can display the points redemption window bya) or b) below:a) In the menu on the right side of the window, click(1) [アイテムと交換する].
b) In the (2) [ポイントのご利用について] area,(1)

click (3) [アイテムと交換する].

(2)

(3)

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Step 4.

Display the points redemption window.
■ The points redemption window appears.
■ To search for items, click (1) [検索条件設定] andperform steps 5 to 7.
■ To redeem an item without filtering further, click
the item in (2) and go to step 8.

(1)

See steps 5 to 7.

Note: The list of items spans several pages.
Note: Items are added and removed from time totime.

See step 8 onward.
(2)

Step 5.

Display the search condition settings.
■ The search condition settings menu appears.
■ You can search for items by category and by pointvalue.
■ To search by point value, go to step 6.
■ To search by item, go to step 7.

See step 6.

See step 7.

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Step 6.

Search by point value.
■ Search for items by setting a range of point values
as follows:
Select the lower bound for the point value from thepull-down menu (1). You can specify a value from1000 to 20000.
Note: The pull-down menu contains values from 1000
to 20000 in increments of 1000.
Note: You can search for items with just an upper orjust a lower bound specified.

(1)

Select the upper bound for the point value from thepull-down menu (2). You can specify a value from1000 to 20000.

(2)

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Click (3) [絞り込み].

(3)(4) shows the number of items within the point value
range you specified as a number preceding 件ヒット.
(5) shows items whose point value is within thespecified range. You can click an item to redeem it.

(4)
(5)

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Step 7.

Search by category name.
■ You can search for items by specifying a category
name, as follows:
Select the (1) [アイテムのカテゴリで検索] checkbox by clicking it.
Note: You can also search for items by selecting
multiple category names.
Click (2) [絞り込み].

(1)

(2)

Note: You can specify the following categories:[健康・美容]: Health and beauty[食品]: Food
[生活雑貨]: Everyday necessities[衛生用品]: Hygiene products[カタログギフト]: Catalog gifts[キッチン用品]: Kitchenware[ポイント他]: Points, etc.
[アウトドア]: Outdoors[防災]: Emergency supplies[その他]: Other

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MHW User’s Guide(3) shows the number of items within the category or
categories you specified, as a number preceding 件ヒット.
(4) shows items in the specified category or
categories. You can click an item to redeem it.

(3)
(4)

Step 8.

Click [アイテムと交換する].
■ The window shows detailed information about theitem.
■ Read the description of the item and the number ofpoints required. To redeem the item, click (1) [アイテムと交換する].
Note: Please read the item description carefully.
Note: The button (1) [アイテムと交換する] does notappear if you do not have enough MY Points toredeem the item.
Note: Items are added and removed from time to
time.

(1)

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MHW User’s Guide

Step 9.

Enter information about the recipient and click [次へ].
■ A window appears in which you can enter theaddress and other information about the item
recipient.
■ Check the product name, and if correct, enter
information about the recipient.
■ If the email address differs from the registeredemail address, click the (1) [修正はこちら] link
(2)

(1)

under [登録メールアドレス].
■ Clicking (2) [住所呼出] displays the address used
when last redeeming points. To use one of theseaddresses, click the corresponding (3) [この住所を使用する] button to populate the address fields
with that address.
■ When you have finished entering information about
the recipient, click (4) [次へ].

(4)

Note: Screen after you click (2) [住所呼出]Note: Certain items might be sent via yourworkplace.
Note: Read the contents of 【個人情報の取り扱い(3)について】 before clicking (4) [次へ].

■ The input items for recipient information are as follows:
No.

Item

1

お名前(漢字)[必須]Enter the name of the recipient using Kanji characters.

2

お名前(カナ)[必須]Enter the name of the recipient using Katakana characters.

3

登録メールアドレス

Displays the email address registered in MHW.

4

郵便番号[必須]

Enter the postal code of the recipient’s address using halfwidth numerals andhyphens.

5

都道府県[必須]

Enter the prefecture or administrative division of the recipient’s address.
This item is entered automatically if you enter a postal code.

6

住所[必須]（市区町村番地）

Enter the city, town, or village address of the recipient using fullwidth characters.
This item is entered automatically if you enter a postal code.

7

住所（マンション名等）

Enter the street address (such as the building name and number) using fullwidthcharacters.

8

お電話番号[必須]Enter the telephone number of the recipient using halfwidth characters. Do not use
hyphens. If the number is a landline, start with the area code.

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Description

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MHW User’s Guide■ The contents of 【個人情報の取り扱いについて】 is as follows:
Personal Information Handling Policy■ Purpose of use
We handle the personal information of our customers (such as names and addresses) supplied using thepreceding form with utmost care. This information will only be used for the purpose of sending items to theirrecipients.
■ Notes on handling and entrustment
All entities to whom we entrust the personal information of our customers will manage the informationaccording to all applicable laws and regulations. We will not disclose the personal information of users to any
third parties other than our trusted partners without the consent of the user. However, we might disclose personal
information without the consent of the user if required or permitted to do so by law, or if requested to do so by acourt of law, police department, or other public agency.
Click [確定する].

Step 10.

■ A window appears in which you can confirm theaddress of the recipient.
■ Confirm that the product name and mailing address
are correct, and then click (1) [確定する].
Note: To change the mailing address, click (2) [修正する].
Note: If you have already clicked (1) [確定する] and(2)

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wish to cancel the redemption, change theproduct, or change the mailing address, see thefollowing:
Chapter 5. Checking and Canceling Item or
Pedometer Orders(1)

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MHW User’s Guide

Step 11.

Email indicating the application for item redemption is complete.
■ An email is automatically sent to the registeredemail address in step 6 containing information
including the name of the redeemed item.

mail_1@test.co.jp

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MHW User’s Guide■ The contents of the email are as follows:
Subject: Your MY HEALTH WEB application (automatically sent)---------------------------------------------------------This email is sent to you automatically when we receive an application through the Hitachi Health Insurance Society’s MY
HEALTH WEB portal.
Please do not reply, this email box is not monitored.
---------------------------------------------------------Thank you for using the Hitachi Health Insurance Society’s MY HEALTH WEB portal.
We received the following application:
Redeemed item:[item-number] item-name■ Delivering your item
<If you redeemed an item>
Applications received by the end of each month will be sent out from the middle of the following month.
Please understand that shipment of some items will be delayed.
Note: Emails notifying you of the codes for Amazon gift cards and email coupons will also be issued from the middle of thefollowing month.
<If you ordered a pedometer>
Orders received Monday to Sunday will be sent out from the Wednesday of the following week.
■ Canceling an application<If you redeemed an item>
If it is before the end of the month in which you submitted the application, you can cancel the redemption as follows:
On the MY HEALTH WEB home page, click [MY ポイント] and then [アイテム申込履歴].
<If you ordered a pedometer>
If it is on or before the Sunday of the week in which you submitted the application, you can cancel the order as follows:
On the MY HEALTH WEB home page, click [各種設定].
[Contact Us]
MY HEALTH WEB Point Redemption Office
Email: mhw.point.fg@hitachi.com
Phone: 03-6666-8612
Hours: 9:00 to 17:00 on weekdays (closed on Saturdays, Sundays, public holidays, and end of year holidays)

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4. Changing Your Profile
You can set and change your slogan, target weight, daily step goal, and height.
Insured person, dependent

Operator

What can I set in my profile?
No.

Item

Range of values

Description

1

Slogan20 or fewer
fullwidth characters

In MHW, you can set a slogan that relates to your health or lifestyle goals.

2

Target weight

1 to 150 (kg)Set your target weight. This weight appears as the target in MY Vitals.

3

Daily step goal

1 to 1000000 (steps)

Set your daily step goal.

4

Height1 to 999 (cm)Set your height. This information is used to calculate your BMI in the healthcheckup results window.

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

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Step 2.

Click [プロフィール設定].
■ Display the profile settings window using one of
the following methods a) or b):a) Click (1) [スローガンを設定] on the home page.

(1)
(1)

b) Click (1) [各種設定] at the top of the home page.
In the settings window that appears, click (2) [プロフィール設定].

(2)

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Step 3.

Enter the item you want to set and click [設定／変更する].
■ The プロフィール設定 window appears.
■ Check the current setting, and in (1) [設定（登録）／変更] for the item you want to change, enter
the new setting.
■ After entering the new setting, click (2) [設定／変
更する].

(1)

Note: To delete a setting, enter 0 in (1) [設定（登(2)録）／変更] and then click (2) [設定／変更する]. However, you cannot delete your height(1)

because height is used to calculate BMI.

(2)

(1)
(2)

(1)
(2)

The following explains the input items in the (1) [設定（登録）／変更] fields:
No.

Item

Description1

スローガン設定/変更

Set a slogan (motto) that reflects your health or lifestyle goals.
Enter a maximum of 20 fullwidth characters.

2

目標体重の設定/変更

Set the weight that serves as your target weight in MY Vitals.

3

目標の 1 日の歩数登録/変更

Set the number of steps that serves as your daily step goal in MY Vitals.

4

現在の身長の登録/変更

Set the height used to calculate BMI in MY Vitals.

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Step 4.

The [プロフィール設定] window appears again.
■ The プロフィール設定 window appears again.
■ If the change is successful, the message (1) 更新しました appears above the setting.
■ Confirm that the value you entered in step 3 now
appears as the setting.
Note: When you change a setting in this window (theプロフィール設定 window), you must click(1)

the (2) [設定／変更する] button associatedwith that setting. If you change two or more
items in this window, when you click (2) [設定(2)／変更する] for one of those items, anychanges you have made but not applied to theother items are discarded.

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5. Checking and Canceling Item or Pedometer Orders
You can check and cancel item redemption and pedometer orders in MHW.
Note: In most circumstances, you will be refunded the points you redeemed. Please keep in mind that points thathave since expired cannot be refunded.
Note: You can cancel an order while its status is [申込済]. Any points you spent on items or pedometers will be
refunded.
Operator

Insured person, dependent

Instructions
Step 1.

Log in to MHW.
■ Log in to MHW and display the home page.
■ For details about how to log in, see Chapter 1.
Logging In.

Step 2.

Click the link to your order history.
■ Display your order history using one of thefollowing methods a) or b):(1)a) Click (1) [MY ポイント] at the top of the home
page, and in the MY Points menu that appears,
click (2) [アイテム申込履歴].
Note: The (1) [MY ポイント] command does notappear for dependents.
(2))

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MHW User’s Guideb) Click (1) [各種設定] at the top of the home page,(1)

and in the settings window that appears, click the(2) [申込履歴・キャンセルは、コチラからご確認ください。] link.

(2)

Step 3.

The [最新の申込履歴] window appears again.
■ A list of your most recent redemptions and orders
appears.
■ To view details of an item redemption or pedometerorder, click the (1) [詳細情報] button in the アクション column.

(1)

(2)

■ If you want to cancel an item redemption or
pedometer order, click the (2) [キャンセル] buttonin the アクション column.

(3)Note: The initial page shows the ten most recent actions. You can display older actions by clicking (3) [>].
Note: The ステータス column shows the status of the redemption or order, as follows:• [申込済] ... The redemption application or pedometer order has been submitted.
• [申込受付済] ... The process of dispatching the redeemed item or ordered pedometer has begun (from this point,
the request can no longer be canceled).
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MHW User’s Guide• [キャンセル] ... The redemption application or pedometer order has been canceled in the window that shows
your past actions (you cannot cancel a request that has already been canceled).
Step 4.

Display detailed information.

(1)■ (1) [申込内容確認] displays information about therecipient specified when redeeming the item orordering the pedometer.
■ Click (2) [一覧へ戻る] to display an up-to-dateaction history for the user.

(2)

The items in (1) [申込内容確認] are as follows:
No.

Item

Description

1

申込日付

The date on which the application was submitted

2

ステータス

The status of the application

3

商品名

The name of the product4

お名前(漢字)The name of the recipient (in Kanji)

5

お名前(カナ)The name of the recipient (in Katakana)

6

郵便番号

The postal code of the recipient

7

都道府県

The prefecture or administrative division of the recipient’s address8

住所（市区町村番地）

The city, town, or village address of the recipient9

住所（マンション名等）

The street address (such as the building name and number) of the recipient

10

お電話番号

The telephone number

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MHW User’s Guide

Display the [キャンセル内容確認] window.

Step 5.

■ The キャンセル内容確認 window appears.
■ If you want to cancel the item redemption or
pedometer order, click (1) [はい].
■ If you do not want to cancel the item redemption or
pedometer order, click (2) [いいえ].
Note: If you click (2) [いいえ], you are returned to
the 最新の申込履歴 window that displays(1)

Step 6.

your action history.

(2)

Display the [キャンセル内容確認] window.
■ If you clicked [はい] in the キャンセル内容確認(1)

window, the 最新の申込履歴 window appears
with the message (1) キャンセルしました
displayed.
■ The status of the canceled item changes to (2) [キ(2)ャンセル].

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Step 7.

An email confirming the cancellation is sent.
■ An email containing the name of the canceled itemand other information is sent automatically.

■ The contents of this email are as follows:
Subject: [MY HEALTH WEB] Canceled application (sent automatically)-----------------------------------------------------------------This email is sent automatically when you cancel an order in the Hitachi Health Insurance Society’s MY HEALTH WEB platform.
Please do not reply, this email box is not monitored.
-----------------------------------------------------------------Thank you for using the Hitachi Health Insurance Society’s MY HEALTH WEB portal.
We have received your request to cancel the following order:[Canceled item][item-number] item-name[Contact Us]
MY HEALTH WEB Point Redemption Office
Email: mhw.point.fg@hitachi.com
Phone: 03-6666-8612
Hours: 9:00 to 17:00 on weekdays (closed on Saturdays, Sundays, public holidays, and end of year holidays)

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6. Registering a Verification CodeTo verify that the registered email address belongs to you, you must enter a verification code.
Users who have not verified their email addresses cannot log in.
Insured person, dependent

Operator

Instructions
Step 1.

Log in to MHW using an unverified email address.
■ If you attempt to log in to MHW before registeringa verification code, a window appears in which you
can verify your email address.
■ Confirm that the registered email address appearsin (1) [登録メールアドレス].

(1)

Note: If the registered email address is incorrect,
enter the correct email address in (2) [新しい

(2)
(3)

メールアドレス] and (3) [新しいメールアド(4)

レス（確認用）] and then click (4) [変更する].

Step 2.

Click [認証コード送信].
■ When you click (1) [認証コード送信], themessage (2) 送信しました appears.

(2)■ An email containing a verification code is sent to
the registered email address.

(1)

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MHW User’s Guide

Step 3.

Receive an email address verification email.
■ An email containing a verification code is
automatically sent to the new email address.
■ For details about the contents of the email, see step
10 in Chapter 1. Logging In.
Note: The email might not arrive immediately. Pleasewait a while.

Step 4.

Register the verification code.
■ The email received in step 3 contains theverification code. Enter the code in the (1) [認証コ(1)ード] field.

(2)■ Click (2) [登録する].

If you specify the wrong verification code:

Note: If you enter the wrong verification code, themessage (3) 認証コードが一致しません。

(3)

Step 5.

appears. Enter the correct verification code.

Display the home page.
■ The MHW home page appears.

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