CHECKLISTCONTROL TOWER CAPABILITIES CHECKLIST

Aftermarket Supply Chain ControlTower Capabilities Checklist
The aftermarket has significant revenue opportunity for manufacturers, with service representing as much as 50% of margin andgrowing. As product complexity skyrockets and companies offer service contracts based on uptime, service supply networks must
balance a high volume of SKUs to support older products through end-of-life, and new products with customer customizations.
Service businesses are often overwhelmed in coordinating 3PL’s, suppliers, reverse logistics and repair vendors. To address this, weoffer a unique set of capabilities to provide visibility and resiliency to service supply networks.
A Control Tower is a great option to support your aftermarket business, but if you can’t check all these boxes, you’ll be limited to
sub-optimal performance in your service supply chain. Supply Chain Control Towers play an essential role in helping businesses
successfully make the transition from siloed legacy systems to a collaborative, real-time digital supply network. For the fifth
straight year, One Network has been named a Leader in Nucleus Research’s Control Tower Technology Value Matrix.

IS THERE A REAL-TIME SINGLE VERSION
OF THE TRUTH (SVOT)?

It’s impossible to optimize across a broad aftermarket
supply network without a real time representationthat goes across the fragmented internal systems
inherent in the aftermarket world, as well as systemsof external business partners. The real time view ofthe entire supply network provides a “digital twin” thatenables effective decisions based actual resources
and constraints, to enable prediction and resolution ofpotential problems before they occur.

IS THERE MULTI-PARTY VISIBILITY?

The aftermarket supply network extends to suppliers,
3PL’s, customers, and repair vendors. Visibility isrequired to optimize operations that considers status
of inventory availability and flows inside and outside
the enterprise. Only a true multi-party Control Tower
provides this visibility.

CAN YOU PLAN AND EXECUTE IN ONE
PLATFORM?

Ability to execute and deliver to demanding customer
expectations is essential in the aftermarket service
environment. Execution must be aligned with theobjectives defined in longer term plans, just as planningmust consider real-time status to be effective. A ControlTower with planning and execution capabilities thatare coordinated and based on the same assumptions is
critical for success.

ARE ALERTING AND DECISION-MAKING
HAPPENING IN REAL-TIME WITHPRESCRIPTIVE ANALYTICS?

Solve problems in real time with predictive andprescriptive analytics, using the latest in AI and ML
technology. Identify and solve problems that include
customer expedites, zero bins, and replenishment
orders early, when you have many options, andoptimize at the network level rather than one-issue-ata-time.

+1 866 302 1936 | INQUIRIES@ONENETWORK.COM | WWW.ONENETWORK.COM

CONTROL TOWER CAPABILITIES CHECKLISTDOES IT ENABLE AUTONOMOUS
SUPPLY CHAIN MANAGEMENT AND
OPTIMIZATION?

Automate routine tasks and apply intelligent agent
technology for more complex optimization, to reducemanual processes for planning and expediting.

IS IT SCALABLE?

Your aftermarket business network may include highparts volumes, thousands of business partners andmillions of daily transactions. A Control Tower must
scale to plan and optimize across the entire businessnetwork. A multiparty, hub-to-hub network modelis scalable and real-time so decision- making isactionable, accurate, and optimized.

IS IT A HUB-TO-HUB MODEL?

This is a big one. Architecture matters as it enables
or inhibits every transaction and process running
through the Control Tower. Point-to-point integrations
are costly to maintain, inefficient, and not scalable.
Your Control Tower needs to run on a multi-enterprise,many-to-many business network, because yourbusiness requires network applications spanning
multiple supply chain functions and trading partners.

CAN YOU PERFORM GLOBALINVENTORY OPTIMIZATION?

Consolidate all demand across all channels, andview every source of supply for continuous demandand supply matching to optimize inventory to meetrequired customer service levels at the lowest
possible cost across the broad aftermarket network.

IS THERE A LOW ENTRY BARRIER AND
HIGH VALUE?

Implement systematically in a phased approach – onestep at a time - for a self-funding model that provides
immediate value at low risk, and bring on new
capabilities with a “tunable system of control” thatmatches your priorities, and targets the highest value
areas first.

DOES IT MANAGE FORWARD AND
REVERSE FLOWS?

Aftermarket supply chains need to manage parts
flows to meet customer entitlements, and reverse
flows to manage and provide visibility to status ofrepair and disposal processes. Tracking repairedassets at the serial number level to understand repair
history is critical.

+1 866 302 1936 | INQUIRIES@ONENETWORK.COM | WWW.ONENETWORK.COM2