ORDER YOUR POSTCARD RIGHT AWAYINDEX

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Ordering your POSTCARD
Which type of POSTCARD is right for you?
Completing your POSTCARD order
Selected tips and information
The POSTCARD transaction summary
Where to contact us
Data protection information

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Ordering your POSTCARD
The benefits at a glance:
The POSTCARD is entirely free of charge and can be used anywhere in Germany – with delivery
agents, at business post and bulk mail acceptance points as well as participating retail outlets
and postal retail outlets.
It can be used for the cash-less posting of items, and when buying stamps and products.
Or use it for the cashless payment of additional charges and cash-on-delivery charges with mailor parcel delivery agents.

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Which type is right for you?
There are two types of POSTCARD available: with and without PIN
Here’s where your POSTCARD is valid:

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Completing your POSTCARD order – here’s how it works

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1. Decide upon the type of order here
Please indicate with a cross if you would like to inform us of any amendments e.g. company name,address or bank account details.
If you are already a Deutsche Post customer, please enter your (10 digit) customer number here
when placing a new order.
Should you wish to order additional POSTCARDS or make any amendments, we will require yourbilling number (found on the bottom left of your POSTCARD; older POSTCARDS may not state abilling number explicitly, please use the first 14 digits of the 17 digit card number).
Please enter the appropriate code number in the relevant field.
2. Company details
Please enter the address at which your contact person or card manager can be reached here.

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Completing your POSTCARD order – here’s how it works

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3. POSTCARD order
You can order up to 2 POSTCARDS here. Allocate each card a unique ID.
Should you wish to order additional cards, please use a second order form.
You can request a PIN here. PINs are not compatible with check payment.
Please enter the desired daily card limit for each POSTCARD.
Should you not wish to use the cashless payment option, please enter a “0”.
The POSTCARD shall then serve for identification purposes only.
4. Direct debit from account and signature
By providing an IBAN and BIC you supply Deutsche Post with a direct debit mandate for the SEPAzone. For more information on SEPA, IBAN and BIC please visit: www.sepadeutschland.de
This is where you can stipulate the accounting entry text that will appear on your account statement.
Please note: The person signing the order must be authorized to act on behalf of the company.
Please return the completed original order/s to:
Deutsche Post AG, Kundenservice, 53247 Bonn, Deutschland
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Selected tips and information for day-to-day POSTCARD use

Forgotyour PIN?

In the event that you lose your card or forget your PIN, contact ourcustomer services as soon as possible and have your card cancelledstraight away. Order a replacement card with a new PIN from customer
services at the same time.

Lost yourPOSTCARD?

Please inform customer services of the loss of your card immediately.
Your card will be cancelled without delay. You will receive a replacementcard within just a few days.

Change ofcard limit?

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The daily limit of your POSTCARD can be amended either in writing orby sending a fax to customer services. In order to ensure your request is
processed quickly, we will require a few details from you: card name, card
number, the old and new limit and your signature.
Deutsche Post | POSTCARD Handout| January 20227

Selected tips and information for day-to-day POSTCARD use
Change ofcard manager?

Change ofaddress or accountnumber?

Ordering
additional
POSTCARDS?

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In the event that your POSTCARD contact person leaves the company
or takes on other responsibilities, their POSTCARD should be withdrawn
and cancelled through customer services.
Don’t forget: Order a new POSTCARD for their successor straight away.
To allow us to process your orders simply and securely in future, please
inform us of the new information relating to the POSTCARD order without
delay. Please also inform us in the event that a different employee is topermanently take over the function of POSTCARD contact person.
Additional POSTCARDS can be ordered from our customer services at
any time. Complete the POSTCARD order and place a cross in the box
at the top left “I would like to order additional POSTCARDS”. Up to two
additional cards can be ordered when you place your order. If you haveseveral mailrooms, please ensure you attribute a distinctive ID, e.g.
mailroom plus reference number. It is not possible to allocate the same
number more than once. Please remember to provide the relevant billingnumber (the first 14 digits of the card number).

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New: The POSTCARD transaction summary
Keep track of your purchases!
You can now benefit from greater transparency when using your POSTCARD.
Whether it’s transactions made with your POSTCARD or the topping up of yourfranking machine, all activity is clearly listed in the new report.
Keep track of all transactions over a calendar month, sorted by POSTCARD number and date.
The report does not include offline transactions to deliverers.
All you need to access your transaction summary is your POSTCARD and PIN.
Once you’ve used them to log into the shop.deutschepost.de, you’ll be able to access,download and process a maximum of 12 reports (the last 12 months) available in Excel format.

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Deutsche Post AG
Kundenservice
53247 BonnDeutschland

Tel.: 0049 180 6 555555
Monday - Friday 8:00 AM to 6:00 PM, except on German national publicholidays (Germany: €0.20 per call from all German networks. International:
Price varies per country of origin)

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Data protection information relating to the Postcard productHigh data protection standards are part of Deutsche Post DHL Group’s brand essence
and, just like the security of our IT systems, are particularly important for our business.
As a company with a global presence, whose business model is based upon connecting
people and exchanging sensitive data, we believe we have a special responsibility in thisregard.
The following information is intended to provide you with an overview of how your data
is processed. As such, you will find information applicable to all products and services in
the general section. The details of the processing of your data in relation to a particular
product can be found in Part C).
A) GENERAL SECTION
1. Contact detailsa) Controller’s name and contact details:
Deutsche Post AG is the controller within the meaning of the General Data Protection
Regulation (GDPR):
Deutsche Post AG
Charles-de-Gaulle-Straße 2053113 Bonn
Germanyb) Data protection officer’s name and contact details:
Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.comc) Competent supervisory authority
Data processing in connection with postal and telecommunications services:
Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Husarenstraße 30
53117 Bonn
Germany
Other data processing carried out by the controller:
Die Landesbeauftragte für den Datenschutz Nordrhein-Westfalen
Kavalleriestraße 2-440213 Düsseldorf
Germany
2. Purposes of data processing - essential information
We process your data in order, for instance, to• perform the contract concluded with you or a sender,• make visits to our websites/apps as pleasant as possible,• send you the newsletter if you subscribe to it,• send or display to you - where permitted - targeted advertising,• carry out a credit check, where necessary,• handle your requests via our customer service department,• fulfil obligations as part of statutory requirements (e.g., Strafprozessordnung(German code of criminal procedure), Außenwirtschaftsgesetz (German foreign
trade and payments act)),• fulfil our security requirements (e.g., for crime detection purposes),• compile statistics• and for purposes of quality assurance, process optimisation and planning certainty.
You can find further details, including the type of data, the purpose of processing and thelegal basis, below under the relevant products.

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Data protection information relating to the Postcard product3. You have the following rights as a data subject:a)
b)
c)
d)e)
f)

To obtain information regarding the data that we have on file about you.
o have any incorrect data that we may have on file about you rectified.
To have data that are no longer required for the purpose stated erased or - where arequirement to store data exists - to have the processing thereof restricted.
To receive data they provide in a structured, standard and machine-readable format.
To file an objection if the processing of your data is based upon a legitimate interest/toits use for advertising purposes/to a decision based solely upon automated processing,including profiling.
To lodge a complaint with the competent supervisory authority if you have doubts
about whether the processing of your data complies with data protection regulations.

If you would like to assert your rights, please write to:Deutsche Post AG
Charles-de-Gaulle-Straße 20
53113 Bonn
Germanyor send an e-mail to: datenschutz@dpdhl.com.
If you would like to exercise your right to object - in particular to the use of your data foradvertising purposes - please contact the authorities listed.

4. Storage period
The data will be stored for as long as they are required. The necessity ensues either fromstatutory retention periods, such as from Section 257 of the Handelsgesetzbuch (HGB German commercial code) or from Section 147 of the Abgabenordnung (AO - German
fiscal code). Where such statutory periods do not exist, the data will be stored forcontract performance and invoicing purposes and as proof of the correct performance ofthe contract, until the liability periods expire, and it will subsequently be erased.
5. Deutsche Post DHL Data Privacy Policy
The Deutsche Post DHL Data Privacy Policy regulates the standards for data processing
throughout the Group, with a particular focus upon so-called third-country transfers, i.e.,transmission of personal data to countries outside the European Union that are notrecognised as having an adequate level of data protection. If you would like to know
more about the Deutsche Post DHL Data Privacy Policy, please use this link: download:Deutsche Post DHL Data Privacy Policy (summary) (PDF, 362 KB).

B) DATA PROCESSING DURING VISITS OF OUR WEBSITE
You can find information at www.deutschepost.de/de/f/footer/datenschutz.html
regarding the processing of data during visits to Deutsche Post AG’s website(www.deutschepost.de).

If you would like to exercise your right to object - in particular to the use of your data foradvertising purposes - please contact the authority listed under C) in relation to the relevant
product.

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Data protection information relating to the Postcard productC) POSTCARD PRODUCT
1. We store the following data:
Data item

Purpose of storage

End of purpose

Retention period
after end of purpose

Card manager

Point of contact at the customer for all
POSTCARD-related matters

When the customer’s last POSTCARD contract (procedure25) to which this card manager is assigned expires.

Twelve months

Customer: first name, last name, dateof birth

Proof of a proper contractual
relationship

When the POSTCARD contract to which the order relates
expires.

Twelve months

Card holder

Performance of service provision

When the POSTCARD contract to which the service
provision relates expires.

Six months

POSTCARD name/ID

Transparency for the customer

When this POSTCARD is permanently deactivated.

Six months

Internal user: first name, last name, email address, telephone number

Access authorisation management

Last login

Six months

Sales

According to the requirements of theGerman Commercial Code (HGB)

After the sales have been transferred

Ten years

In addition, we store your customer data (name, address, customer number, contact person, contact details of the contact person) for four years in order
to win back customers.
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Data protection information relating to the Postcard product2. Purposes and legal basis of processing
The data are processed primarily for the purpose of performing the contract pursuant toArticle 6 (1) b) of the GDPR. Pursuant to Article 6 (1) c) of the GDPR, processing may also
occur in order to comply with legal requirements, such as, amongst others, Section 161 of
the Strafprozessordnung (StOP - German code of criminal procedure), Section 40 of thePostgesetz (PostG - German postal act) and Section 13a of the Unterlassungsklagegesetz(UKlG - German injunctive relief act). Unless a statutory obligation to disclose data to publicauthorities or third parties exists, data will be disclosed to third parties only where thePostcard holder has given their consent. Hence, Article 6 (1) a) of the GDPR provides thelegal basis. Finally, processing is also carried out for the additional purposes listed below:••••

As part of our security requirements (e.g., for crime detection purposes).
For the purpose of compiling statistics.
For purposes of quality assurance, process optimisation and planning certainty.
For sending you - where permitted - targeted advertising.

3. Recipients or categories of recipients:
Disclosure occurs to companies involved in providing our services (card production).
Likewise, disclosure occurs as part of statutory obligations (e.g., to investigatingauthorities) or also to third parties, where statutory obligations exist. In addition,customer care services or also IT-related services are outsourced to service providers.
4. Transfer to a third country (i.e., the data are transmitted to a country outside theEuropean Economic Area (EEA) or are accessed from there)Your data are, as a rule, not processed in a third country.
5. Data processing during visits to our website
You can find information at www.deutschepost.de/de/f/footer/datenschutz.html
regarding the processing of data during visits to the Postcard product website(www.deutschepost.de/de/p/postcard.html).

Deutsche Post AG has a legitimate interest in the above with a view to ensuring a smoothprocess and to improving products and services on an on-going basis. In Deutsche Post AG’sview, no overriding legitimate interest exists as the intrusiveness of the processing is kept toa minimum, e.g., through pseudonymisation. Consequently, Article 6 (1) f) of the GDPR
provides the legal basis.
If you would like to exercise your right to object - in particular to the use of your data foradvertising purposes - please write to: Deutsche Post AG - Kundenservice BRIEF-Postcard,
53247 Bonn, Germany.

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