ScandiRemote™

— access to our expertise and our help
wherever you are!
ScandiRemote™ allows us to offer our service and support services
without the need to travel or meet. We can also carry out FAT/SAT
and installation remotely, which means that you as a customer do notrisk your project being delayed due to travel restrictions or othercauses that prevent us from physically meeting.

Our services in
ScandiRemote* The option to implement these services
depends on the application and country, and isdetermined in dialogue with the customer
concerned. The customer is also required tohave an English-speaking contact.
All services assume that the customer canestablish a secure network connection with anadequate connection speed.

ScandiRemote Test & Installation• FAT (Factory Acceptance Test)• Installation*• SAT (Site Acceptance Test)/Commissioning*

ScandiRemote Education
ScandiRemote Support• Troubleshooting and Diagnostics• Preventive Maintenance• Ordering of spare parts

How does it work?
We connect via video link, and by using various
tools such as TeamViewer, TeamViewer Pilot, atablet and a GoPro camera/headset, you canaccess our experienced service technicians
wherever you are.
You as a customer are required to have aninternet connection to the modulator, access to
the relevant software (Teams, TeamViewer Pilot)
and a mobile or tablet. See below for therespective area.

ScandiRemote

ScandiRemote FAT
ScandiRemote™ FAT (Factory Acceptance Test) gives you the opportunity to take part remotely when performing factory tests.
As a customer, you have several options when it comes to taking part in factory tests.
The basic offering always includes a test protocol that guarantees the product's functionality and that it meets the specification.
If desired, you then have the option to take part on site or remotely, at an additional cost, using ScandiRemote™ FAT, where
you can see our GUI, oscilloscope and the FAT protocol filled in by the test engineer.

ScandiRemote Installation/SAT
Installation includes setting up the machine on site, connecting electricity and the cooling system and installing the appropriatecomponents, such as the klystron/magnetron, solenoid and associated RF components, i.e. to make the machine ready for
operational testing in the customer's environment.
The SAT (Site Acceptance Test) aims to verify the machine specification. The SAT follows the same procedure as FAT and isbased on the same protocol, with the difference that it takes place on the customer's site, so the machine is tested in thecustomer's environment and under their conditions.
ScandiRemote™ Installation and ScandiRemote™ SAT give you as a customer the opportunity to carry out the installation andSAT without ScandiNova being present on site. Some steps can be performed by the customer on their own. This is set out inthe customer agreement and will also govern the issue of liability.

ScandiRemote Education
In this service, we go through ScandiNova's basic technology, the various subsystems/units, design, functionality and security
issues of the modulator. We also go through installation, operation, maintenance, troubleshooting and servicing. It is common
for the customer to choose to combine training with installation/SAT.

ScandiRemote Support
ScandiRemote™ Support gives you rapid help wherever you are or where the machine is installed. You contact our support
function (link) via email or telephone (in the event of urgent problems). By using TeamViewer, a ScandiNova service orsoftware engineer can access the modulator’s control system if it is connected to the internet.
The next step depends on the type of failure identified. The problem can either be solved remotely via instructions or bysoftware adjustments. Other outcomes may involve the on-site replacement of a spare part or the machine being sent back to
ScandiNova for repair or replacement. The terms and conditions of these different outcomes are governed by a warranty orpurchase agreement.

ScandiRemote is included inall Service Agreements
For those customers who sign one of our Service
Agreements (Nova, NovaPremium or NovaPlus),
ScandiRemote Support is included 24/7.
During the warranty period, all customers haveaccess to ScandiRemote Support (office hours) at
no extra cost. In addition, the services areoffered at a fixed price based on product type.
If you want to find out more about ScandiRemote,please contact us at support@scandinovasystems.com
or +46 18 480 59 00