Everest Group Next-generation Quality Engineering (QE) Services PEAK Matrix®
Assessment 2023
Focus on Cognizant
November 2023

Copyright © 2023 Everest Global, Inc.
This document has been licensed to Cognizant

Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Introduction

Enterprises aiming to embrace digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand theiroperational boundaries. However, to achieve the desired benefits without disrupting existing operations, it is imperative to implement comprehensive Quality Engineering (QE) processes
for these next-generation technologies. To support enterprises in their journey toward quality transformation with the adoption of next-generation technologies, service providers arechanneling investments into innovation and enhanced capabilities in areas such as cloud, AI, IoT, blockchain, extended reality.
In this research, we present an assessment of 35 next-generation QE service providers featured on the Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023.
Each provider profile provides a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The assessment is based on
Everest Group’s annual RFI process for the calendar year 2023, interactions with leading quality engineering service providers, client reference checks, and an ongoing analysis of thequality engineering services market.
The full report includes the profiles of the following 35 leading next-generation quality engineering service providers featured on the PEAK Matrix®:⚫

Leaders: Accenture, Capgemini, Cognizant, HCLTech, Infosys, Qualitest, TCS, and Wipro⚫

Major Contenders: a1qa, Aspire Systems, Cigniti, Coforge, eInfochips, Eviden, GlobalLogic, Indium Software, Infogain, Marlabs, Mphasis, Nous Infosystems, PwC, QualityKiosk,
QualiZeal, Tech Mahindra, TestingXperts, Trigent, ValueMomentum, Virtusa, and Zensar⚫

Aspirants: 3i Infotech, Daffodil Software, Dexian IT Solutions, SLK Software, Testhouse, and TO THE NEW

Scope of this report
Geography
Global

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Providers
35 leading next-generation QE
service providers

Services
QE services2

Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Next-generation Quality Engineering (QE) Services PEAK Matrix® characteristics

Leaders
Accenture, Capgemini, Cognizant, HCLTech, Infosys, Qualitest, TCS, and Wipro⚫

Leaders have a superior vision for next-generation QE services and have gained significant mindshare among enterprises due to the depth and breadth of their service portfolio anddelivery capabilities spread across high-growth markets⚫

Leaders in this category have a strong delivery capability and a proven track record of delivering successful next-generation QE projects across different industries and geographies.
They have well-defined delivery models, processes, and tools to ensure efficient and effective project execution. They also have a strong partner ecosystem to leverage the latest
technologies and accelerate innovation

Major Contenders
a1qa, Aspire Systems, Cigniti, Coforge, eInfochips, Eviden, GlobalLogic, Indium Software, Infogain, Marlabs, Mphasis, Nous Infosystems, PwC, QualityKiosk, QualiZeal, Tech Mahindra,
TestingXperts, Trigent, ValueMomentum, Virtusa, and Zensar⚫

Major Contenders are making continued investments in developing the talent and partnerships required to accelerate time-to-market for their clients; their leadership commitment andcommercial flexibility act as strong differentiators⚫

They have exhibited strong industry credentials for delivering next-generation QE engagements, making them strong contenders to Leaders⚫

While these service providers have developed meaningful solutions to deliver next-generation QE services, their service portfolios and delivery capabilities are not as comprehensive
and balanced as those of Leaders

Aspirants
3i Infotech, Daffodil Software, Dexian IT Solutions, SLK Software, Testhouse, and TO THE NEW⚫

Aspirants have a limited market presence but are expanding their footprint and capabilities. They are looking to grow and diversify their customer base and continuously improve theirservices to meet client needs⚫

They need to invest in enhancing their partnerships with technology providers and focus on talent development initiatives to build a strong resource pool with advanced skill sets

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Everest Group PEAK Matrix®
Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023 |Cognizant is positioned as a Leader
Everest Group Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 20231

Market impact
Measures impact created in the market

High

Major Contenders

GlobalLogic
Nous Infosystems
eInfochips
TestingXperts
MphasisValueMomentum
DexianIT Solutions
Trigent

Testhouse
a1qa
TO THE NEWSLK Software

Low

Coforge

Cigniti

Virtusa Infogain
PwC
EvidenIndiumSoftwareLeaders
Accenture
TCS Wipro
Capgemini
Qualitest
CognizantInfosys
HCLTechLeaders
Major Contenders
Aspirants
Star Performers

Tech Mahindra

QualityKiosk

QualiZeal
ZensarAspire Systems
Marlabs

Daffodil 3i Infotech
SoftwareAspirants
Low

High

Vision & capability
Measures ability to deliver services successfully

1 Assessment for Eviden and Virtusa includes partial inputs from the service provider, and is based on Everest Group’s estimates that leverage its proprietary data assets, service provider public disclosures, and interactions with buyers
Source: Everest Group (2023)
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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Cognizant profile (page 1 of 5)
Overview
Low (<10%)

VisionCognizant places strong emphasis on quality, employing a forward-thinking engineering approach to ensure
optimal quality on the first attempt for enterprises. This dedication is evident as it aims to modernize its core
structures, create novel business models, and revolutionize customer interactions to excel in both digital andphysical realms.
Scope of services:
Cognizant’s scope of services includes business process assurance, system modernization assurance, cloudand platform assurance, continuous automation and testing, robotic test automation, SMART verification andvalidation, and customer experience assurance. It provides functional, non-functional, crowdsourced, and ondemand testing services for QE advisory and assurance of the quality, compliance, and experience of custom
build, COTS, digital, and phygital next-generation technologies.
QE services revenue<US$200 million

US$200-500 million

US$500-1,000 million>US$1,000 million

Next-generation QE services focus<10%10-30%>30%

Medium (10-20%)

High (>20%)

Adoption by industry
BFSI

Energy and utilities

Manufacturing

Electronics, hi-tech,and technology

Healthcare andlife sciences

Travel andtransport

Public sector

Retail and CPG

OthersNorth America

EuropeUnited Kingdom

Asia PacificSouth America

Middle East & Africa

Adoption by geography

Adoption by next-generation technology theme

Cloudapplications

Connected
ecosystems

Decentralized
ecosystem

ExtendedrealityIntelligent
systems

Modernapplications

Small(revenue <US$1 billion)

Medium(revenue US$1-5 billion)Large(revenue US$5-10 billion)

Very large(revenue US$10-20 billion)Mega(revenue >US$20 billion)

Adoption by buyer size

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Cognizant profile (page 2 of 5)Offerings
Proprietary solutions for next-generation QE services (representative list)
Solution name

Details

Cognizant Continuous Testing
Platform (CCTP)

This platform is an overarching IP for continuous testing that delivers integrated, intelligent, and inclusive end-to-end QE powered by zero-touch automation.

AILA

It is a platform for assuring AI, which enables end-to-end assurance encompassing data, model, process, security, and performance for AI-based applications.

Smart V&V

It is an AI-driven platform to deliver real-time regulatory compliance for all IT systems and products falling under life sciences regulations and other regulatory industries. It enables continuous
software delivery with continuous compliance by leveraging automation and AI technologies.

Robotic test automation

This solution enables seamless testing of phygital systems such as IoT, using Cognizant’s partnerships with industry leading Collaborative Robots (COBOTs) such as ABB, Sawyer, and Eva. It isalso underpinned by deep industry expertise, IP, accelerators, end-to-end automation, and digital assurance labs.

Quality insight bots

It enables intelligent and automated QE using AI, ML, and NLP techniques. It optimizes QE by analyzing data across the SDLC and deriving insights, predicting and triaging defects, generating
and maintaining automation scripts, and optimizing regression test suites.

Next-generation QE services partnerships (representative list)
Partner name

Details

Tricentis

Partnered with Tricentis to develop joint solutions and go-to-market for SAP testing, Salesforce testing, load and performance testing; it aims to address the needs of modern applications andcloud applications in next-generation themes.

Delphix

It partnered with Delphix to offer joint solutions for test data management and virtualization. It supports the requirements of modern and cloud applications.

ABB Robotics, Automata, andRethink Robotics

Leverage collaborative robots for business lifecycle automation that require physical and digital interactions. Provider partnership aids joint solutioning, go-to-market, and client PoC’s, andskilling/training programs

Various other partnerships

Partnered with emerging providers such as Appvance for autonomous testing and SeaLights, which helps with end-to-end visibility of quality risks across the delivery pipeline. Other establishedpartners are Saucelabs, Keysight, Lambdatest, Cyara, Veracode, Microfocus (Opentext), Applitools, Leapwork, UIPath, Worksoft, and Dynatrace.

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Cognizant profile (page 3 of 5)Offerings
Next-generation QE services investments (representative list)
Investment name/theme

Details

Digital labs and studios

Invested in digital assurance labs for next-generation technology such as IoT, drones, digital twins, 5G, OTT, virtual reality, AR, and blockchain labs across global locations. Its softvision studios
provide a space to create tailored client programs and immersive experiences designed to break down silos and accelerate results. Its investment focus is on Robotic Test Automation (RTA),
offering 16+ robotics labs with phygital devices such as collaborative robots, vision systems and ML models, repository of industry use cases for ease of market adoption, specialist robotic test
engineers, and well-rounded training curriculum to train next-generation phygital skills.

Next-generation QE solutions

Invested in its in-house solutions and accelerators offering pioneer QE solutions for emerging market trends – generative AI, QI bots, verification and validation platform, adoption of collaborative
bots, solutions for big data, reality box to test for AR-VR, design studios, and innovation labs for R&D and client PoCs.

Skilling investments

Invested in its flagship skilling program of QA to QE to next generation technologies to have a pool of qualified quality engineers to meet emerging needs. Its skilling programs have been winnersof Brandon Hall Awards for best learning program for three years in a row. Communities of Practice (CoPs) for digital skills such as AI, cloud, IoT, SRE, and SAP where the ecosystem includes
partnerships with hyperscalers for certification, cloud-hosted labs for hands-on skilling, in-person SME-led sessions, and an online intra-community collaboration platform.

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Cognizant profile (page 4 of 5)
Case studies

Case study 1

Transformed IoT assurance and smart meter testing for a leadingenergy provider

Case study 2

Enabled low-code automation and AI-assisted self-healing, network connectivity
testing, and microservices testing for a leading telecom provider

Client: a British multinational energy and services company

Client: an Australian telecommunications company

Business challenge
The client wanted to transform its quality organization into a best-in-class QA and to achieve significant costsavings through efficient and optimized test processes. The client faced longer time-to-market and struggledwith health and safety hazards due to high radiation in its SMART lab.

Business challenge
The client strategically focused on driving significant cost-out of operations while increasing its customer
engagement. This requires a significant digitization of its business and replacement/uplift of several legacy
systems to more modern systems. Frequent enhancements of AFL application resulted in increase inmaintenance efforts of existing scripts.

Solution
Cognizant implemented transformative shifts in quality, tools, and technology, redefining the client's role frombeing quality custodians to quality designers. The solution featured zero-touch QA, offshore smart meter
assurance via robotic automation, and an advanced IoT lab. The approach involved streamlined test
infrastructure, agile DevOps, end-to-end automation, and analytics-driven CI/CD pipelines. Outcomes included
seamless cloud migration, key platform assurance, legacy modernization, and bolstered production resilience.
The solution showcased AI and ML testing, virtual reality validation, global device testing via TEBOT, EV
charger testing, low-code automation with Copado, and self-healing via Healenium. This unwavering
innovation commitment elevated quality across the SDLC.

Solution
Cognizant QE team implemented self-heal solution by incorporating multiple identifiers for each web elementwith retry capability. This resulted in 60% less script failure and higher success rate of the scripts. It helped toonboard the client’s first customer and improved the E2E SLA from 10 days to 90 minutes. It helped the
product and technology group to strategize the workflows and streamline the DevOps style of testing maturity.
Cognizant performed network connectivity testing where it conducted functional, accessibility, and automation
testing in this space. ServiceNow testing with integrations and microservices.

Impact⚫ Improved time-to-market⚫

Reduced release cycle by 50%⚫

Saved cost up to US$1.5 million through next-generation automation⚫

Established IoT assurance on connected smart home testing including device testing and firmware testing⚫

Established user-based bootcamps and mentoring IoT assurance on smart home testing

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Impact⚫ Reduced IRs through enterprise release from over 80% to less than 20%⚫

Reduced Mean Time To Detect (MTTD) of IRs by more than 30%⚫

Improved customer engagement⚫

Improved build and release cycles for microservices by driving high levels of test automation, contract
testing, and self-service TDM portal

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Cognizant profile (page 5 of 5)Everest Group assessment – Leader
Measure of capability:

Market impact

Marketadoption

Portfolio
mix

Value
delivered

Low

High

Vision & capability

Overall

Vision andstrategy

Scope ofservices offered

Innovation andinvestments

Deliveryfootprint

OverallStrengths

Limitations⚫ Cognizant is recognized by clients for the innovative engagement in brings into its models such as⚫ Clients expect a more product-based approach to help them take their business to the next level

the on-demand models with zero volume commitment and risk reward models⚫ Clients have emphasized Cognizant's consultative approach and its commitment to ensuring⚫ Clients have emphasized the importance of enhancing the domain knowledge of their existing

resources to foster increased innovation and deliver greater value

delivery to be noteworthy⚫ Cognizant maintains a strong and diverse mix of technology partners, including niche partners fortest automation and phygital device testing. It has earned awards for innovation, which provides
enhanced visibility and credibility for the firm's offerings in the QE space⚫ Cognizant has invested in digital assurance labs for next-generation technologies such as IoT,

digital twin, 5G, AR/VR, and blockchain to ensure continuous innovation for addressing thechallenges of clients

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9Appendix

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Everest Group PEAK Matrix® is a proprietary framework for assessment ofmarket impact and vision & capability
Everest Group PEAK Matrix
High

Market impact
Measures impact created in the market

Leaders
Major Contenders

Aspirants

Low
Low

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Vision & capability
Measures ability to deliver services successfully

High

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Services PEAK Matrix® evaluation dimensions

Measures impact created in the market –captured through three subdimensions
Leaders

Market adoption
Number of clients, revenue base,
YoY growth, and deal value/volume

Diversity of client/revenue base acrossgeographies and type of engagements

Value delivered

Market impact

Portfolio mix

Major Contenders

Aspirants

Value delivered to the client basedon customer feedback andtransformational impact

Vision & capability
Measures ability to deliver services successfully.
This is captured through four subdimensions

Vision and strategy

Scope of services offered

Innovation and investments

Delivery footprint

Vision for the client and itself; future
roadmap and strategy

Depth and breadth of services portfolio
across service subsegments/processes

Innovation and investment in the enablingareas, e.g., technology IP, industry/domain
knowledge, innovative commercial
constructs, alliances, M&A, etc.

Delivery footprint and global sourcing mix

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Everest Group confers the Star Performers title on providers that demonstrate
the most improvement over time on the PEAK Matrix®
Methodology
Everest Group selects Star Performers based on the relative YoY improvement on the PEAK Matrix

Market impact

Year 1
In order to assess advances on market impact,
we evaluate each provider’s performance acrossa number of parameters including:⚫ Yearly ACV/YoY revenue growth⚫ # of new contract signings and extensions⚫ Value of new contract signings⚫ Improvement in portfolio mix⚫ Improvement in value delivered

Year 0Vision & capability
In order to assess advances on vision and capability,
we evaluate each provider’s performance acrossa number of parameters including:⚫ Innovation⚫ Increase in scope of services offered⚫ Expansion of delivery footprint⚫ Technology/domain-specific investments

We identify the providers whose improvement ranks in the
top quartile and award the Star Performer rating to those
providers with:⚫ The maximum number of top-quartile performance
improvements across all of the above parameters
AND⚫ At least one area of top-quartile improvement performancein both market success and capability advancement

The Star Performers title relates to YoY performance for a given vendor and does not reflect the overall market leadership position, which is identified as Leader, Major Contender, or Aspirant.
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FAQs

Does the PEAK Matrix® assessment incorporate any subjective criteria?
Everest Group’s PEAK Matrix assessment takes an unbiased and fact-based approach that leverages provider / technology vendor RFIs and Everest Group’s proprietary databases containing providers’ deals
and operational capability information. In addition, we validate/fine-tune these results based on our market experience, buyer interaction, and provider/vendor briefings.
Is being a Major Contender or Aspirant on the PEAK Matrix, an unfavorable outcome?
No. The PEAK Matrix highlights and positions only the best-in-class providers / technology vendors in a particular space. There are a number of providers from the broader universe that are assessed and do
not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition.
What other aspects of the PEAK Matrix assessment are relevant to buyers and providers other than the PEAK Matrix positioning?
A PEAK Matrix positioning is only one aspect of Everest Group’s overall assessment. In addition to assigning a Leader, Major Contender, or Aspirant label, Everest Group highlights the distinctive capabilities
and unique attributes of all the providers assessed on the PEAK Matrix. The detailed metric-level assessment and associated commentary are helpful for buyers in selecting providers/vendors for their specificrequirements. They also help providers/vendors demonstrate their strengths in specific areas.

What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research?
⚫ Enterprise participants receive summary of key findings from the PEAK Matrix assessment⚫ For providers– The RFI process is a vital way to help us keep current on capabilities; it forms the basis for our database – without participation, it is difficult to effectively match capabilities to buyer inquiries– In addition, it helps the provider/vendor organization gain brand visibility through being in included in our research reports
What is the process for a provider / technology vendor to leverage its PEAK Matrix positioning?
⚫ Providers/vendors can use their PEAK Matrix positioning or Star Performer rating in multiple ways including:– Issue a press release declaring positioning; see our citation policies– Purchase a customized PEAK Matrix profile for circulation with clients, prospects, etc. The package includes the profile as well as quotes from Everest Group analysts, which can be used in PR– Use PEAK Matrix badges for branding across communications (e-mail signatures, marketing brochures, credential packs, client presentations, etc.)⚫ The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with Everest Group; please contact your CD or contact us
Does the PEAK Matrix evaluation criteria change over a period of time?
PEAK Matrix assessments are designed to serve enterprises’ current and future needs. Given the dynamic nature of the global services market and rampant disruption, the assessment criteria
are realigned as and when needed to reflect the current market reality and to serve enterprises’ future expectations.

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023
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