LenovoPremier Supportfor OEM
Advanced engineers.
End-to-end case management.
Faster, first-time resolutionS.
As IT budgets contract, you need increased
efficiency from your front line customer help
desk teams.
Lenovo’s Premier Support for OEM can help
shorten your problem resolution time byproviding direct access to elite engineers whooffer unscripted, advanced troubleshooting forcomprehensive hardware and software support.
Lenovo’s Technical Account Management
team is also available for end-to-end casemanagement and escalation assistance.

How Does Premier Support Measure Up?

91%of Premier Supportcustomers indicate they wouldpurchase again

88%of Lenovo customers
indicate they would recommend
Premier Support to a peer

Source: TBR, Premium PC Support Customer Satisfaction Research, March 2020

Lenovo Premier Support for OEM includes:
Dedicated OEM Contact Number for
Advanced Technical Support Available
24 x 7 x 365 in more than 100 markets

Technical Account Managers for proactive
relationship and escalation management

Comprehensive hardware & Lenovo
provided software support1

Priority on service delivery2,3
and repair parts3,4Single point of contact for simplified
end-to-end case management

Lenovo Service Connect Portal forcustomized reporting and product support3,5

Lenovo Support Overview

LenovoPremier Supportfor OEM

Lenovo Onsite
Support(Standard)

Lenovo Depot
Support(Standard)

Onsite labor2,3 andparts3,4 prioritization

Standard SLA

Standard SLA

Call center support for basic troubleshooting,out-of-the-box support and technical issues
Dedicated OEM Contact Number for Advanced
Technical Support Available 24 x 7 x 365
Warranty claims including parts and labor
Comprehensive hardware and Lenovo provided
software support1
Single point of contact for simplified
end-to-end case managementTechnical Account Managers for proactive relationshipand escalation management
Comprehensive suite of reporting3,5
Lenovo Service Connect portal for install base details,
service ticket status and reporting to help identify
trends and proactively address issues3,5
Asset Tag option for easy reference to PremierSupport call centers around the world3

Smarter gives You a partner in IT.
Learn more about how Premier Support for OEM
can exceed Your expectations. Speak with yourLenovo representative today.
WWServices - PremFlyerOEM - 032321 - CustComm -RL/PS/KS/KB(1) Support limited to select software applications on a best-effort basis. Does not include how-to or technical assistance for enterprise software applications or custom,industry-specific software. (2) If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair
will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional
business day for service dispatch. (3) Not available in all markets. (4) Out of stock parts could delay service delivery. (5) Various levels available. Select criteria apply. Contact
your local sales representative for more details.
Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is
not liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. For full Lenovo product, service, and warranty
specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product, and service names may be
trademarks or service marks of others. © Lenovo 2021. All rights reserved.