Innovative cloud solutions
behind industry leaders
How we helped 11 organizations build asecure and agile business cloud foundation,
introduce new experiences and gain
insights for a competitive edge

© Cognizant 2024

Change—it’s inevitable, unstoppable andaccelerating. New business opportunities
come and go, demand for products andservices can unexpectedly spike or dip,
security and privacy regulations evolve
continually—all while customer interestsand behaviors keep shifting. With exploding
volumes of data and growing interest in
generative AI, traditional IT services can’t
adapt quickly enough..
To take the your business to the next level,
you need cloud solutions. Cloud is the fastest
and the most effective way to get agile,increase efficiency and keep innovating.
Whatever your goals and wherever you
are in your cloud journey, we have the rightpeople and the right platforms to move you

1 | Innovative cloud solutions behind industry leaders

forward. With over 100,000 cloud specialists
and dedicated teams for every major cloudprovider, Cognizant brings the right expertiseto securely build cloud solutions to turn yourbusiness vision into a reality.
Read these case studies to understand
how we’re helping businesses in different
industries harness the power of cloud to getahead—and stay ahead.

IndexModernize your business cloud foundation
Reducing Opex and strengthening disaster recovery by migrating key business applications to the cloud4

Orkla Foods gains agility with SAP S/4HANA on Azure

5

Talcott sets new course with agile and modern IT infrastructure

6Intelligent automation spurs 8X ROI

7

Accelerate innovation and introduce new experiences
Oxford University Press accelerates digital transformation

9

Building an insights and data platform as sleek as the race car it supports

10

Increasing value to customer by offering data as a service

11

G-Star RAW scales OMS with cloud

12

CCIB platform offers high availability and faster integration

13

Gain a competitive edge with faster and more complete insights

2 | Innovative cloud solutions behind industry leaders

Volkswagen Group Ireland transforms CX with cloud15

Etex sets digital path by moving large SAP workloads to Azure

16

Delivering the personalized experiences that engage sailing fans, with the cloud17

Modernize your businesscloud foundation
Optimize operating costs with
FinOps observability
Improve business continuity with
one-click disaster recovery
Innovate faster with generative AI-infused
infrastructure provisioning and code deployment

3 | Innovative cloud solutions behind industry leadersInsurance

Reducing Opex and strengthening disaster recovery
by migrating key business applications to the cloud
The challenge

click SAP disaster recovery solution that improves resiliency, avoids manual errors

Swiss Re is one of the world’s largest reinsurers. As part of a strategic plan toand speeds recovery time. We also automated infrastructure build, helping Swiss Re

stop operating its own data centers by 2020, the company wanted to move its

increase agility by quickly introducing new apps and features.

SAP S/4HANA environment to Microsoft Azure. The objectives were to increase IT

Results
One-click
SAP disaster recovery, an industry firstefficiency, improve availability with automated failover and minimize operating

Our approachcosts by shifting to usage-based billing. Swiss Re also wanted to boost agility by

We started by crafting a detailed plan to migrate Swiss Re’s 170 SAP virtual servers

95%

accelerating development and test of prototypes for new business applications.

to Azure without interrupting the business. To help the company introduce newof infrastructure tasks automated,digital capabilities faster, we automated 95% of the infrastructure build process,for consistent, repeatable and fast

including scheduled start/stop, SAP auto scaling, virtual machine (VM) hardening

deployment

The solution
As a long-time Swiss Re partner, Cognizant acted as the systems integrator for theand patching, and Azure monitoring. After the migration was complete, Swiss Re

SAP migration project. One of the insurance industry’s largest IT projects to date, theengaged us to continue supporting the new cloud environment with ourZeronon-disruptive migration of Swiss Re’s SAP environment to Microsoft Azure helped

cloud managed services.

errors during transition of SAP

the company boost efficiency, improve core SAP application availability, minimize
operating costs and optimize capital investment. In an industry first, we built a one-

4 | Innovative cloud solutions behind industry leaders

applications to new HA architecture
Read the full case study here >>Back to index

Consumer goods

Orkla Foods gains agility withSAP S/4HANA on Azure
Results

The challenge

framework for SAP cloud enablement. Our accelerators reduce the manual efforts

Orkla ASA is a Norwegian conglomerate and Orkla Foods, the largest business unitof cloud design. Cognizant deployed its managed platform as a service (mPaaS)

within the company, accounts for about 50 percent of sales, hundreds of brands

automation use cases, including disaster recovery (DR) failover, and scheduled

Achieved

and close to 50 production facilities. Struggling with a complex infrastructure built

start/stop and maintenance automations. The distributed SAP and ERP application

99.9% availability of services witharound an aging SAP ERP system, Orkla wanted to transition to SAP S/4HANA—not

infrastructure within Orkla was transformed into a highly reliable, secure and100% SLA adherence

only across multiple business units but across partners, acquisitions and respective

scalable single instance on SAP, which increased utilization and efficiency.

legacy systems. It also wanted to address challenges due to the end of life of older
SAP HANA appliances and to shift from a CapEx to an OpEx cost model, to free

Our approachup valuable resources spent on managing onsite infrastructure and make future

Orkla chose Cognizant for one of its biggest journeys, considering our strong

spending more predictable.

technology leadership, delivery capability and experience with Microsoft and SUSE.

Improved
stability and agility by provisioning
SAP project systems on demand

Cognizant evaluated several technology solutions for Orkla, matching key sourcing

Strengthened

principles of the program, and proposed hosting and managing the SAP landscapedata protection and business continuity

Cognizant, Microsoft and SUSE collaborated to build an agile, highly resilient andon Microsoft Azure. The SAP S/4HANA transformation, named Project ONE, was builtwith multi-site backup

future-proof architecture using SUSE Linux Enterprise Server on Azure Platform.

on requirements from all business units.

and DR

The solution
Cognizant applied its unique, accelerated, four-phase approach to cloud migrationthat uses the Cognizant SAP Cloud Assessment and Transformation (cCAT)

5 | Innovative cloud solutions behind industry leaders

Read the full case study here >>Back to index

Insurance

Talcott sets new course with agile
and modern IT infrastructure
The challenge
Talcott Resolution built its century-old life insurance and annuities business on corevalues of stability and trust. When its former parent sold the unit in 2018, the newcompany sought to pair its core values with a modern IT infrastructure. Talcott had
just 20 months to stand up its new organization. It prioritized zero disruption for its
business functions and customers.

The solution
Cognizant led multiple tracks of the expansive engagement, including the
migration. To meet the project’s tight timeline, our team:• Built a set of accelerators to provision the cloud computing resources• Performed extensive upfront work to facilitate data replication between Talcott
and its former parent• Used HashiCorp Terraform, an infrastructure-as-code tool, to define cloud andon-premises resources in human-readable configuration files that were then

Our approach
Among Talcott’s first actions as a new standalone company was development of a

Results

detailed plan for strategic growth. To make it happen, Talcott needed to modernize

25%

its IT infrastructure. The key requirements included:

reduction in CapEx and OpEx• Agile, secure and scalable IT environment to replace the legacy system hosted in
its former parent’s on-premises environment• Migration of its extensive production portfolio of custom applications anddatabases to the cloud with minimal downtime
Our team’s long-term association with the parent company made us a natural
partner for Talcott’s cloud migration and rebranding. A critical factor in the

Dramatic reductionin provisioning of new servers,
now in minutes rather
than months

engagement was the complex timing of the cutover. It had to occur when

20% savings

production was light, and it also had to follow the timing of the stock market.

in people, process andtechnology due to Cognizant’s

Read the full case study here >>solution accelerators

versioned, reused and shared

6 | Innovative cloud solutions behind industry leaders

Back to index

Healthcare

Intelligent automation spurs
8X ROI
Results

The challenge

and continuous deployment process boosted the client’s claims processing

A major US health insurer, operating more than 30 health plans for 30 million

capacity to 3.5 million per month. Besides claims adjudication, our robotic process

members, wanted to streamline its ancillary claims administrative functions throughautomation solutions enable payment integrity, and benefit coordination and$40M

automation. The company wanted to implement an enterprise-wide automation

claims reclassification.

saved per year by processing

strategy that will digitally transform its numerous business functions. It also wanted
to improve its member experiences with quick and accurate claim settlements.

The solution

Our approach

43+ million claims per year

Our bots make the client more flexible in tackling emerging business needs such8X

as addressing the operational impacts of COVID-19. In four weeks, we configured

ROI through cloud-based automation

The insurer engaged Cognizant, its long-time IT and business operations partner,bots to help the Centers for Medicare and Medicaid Services reverse its claims

to provide automation solutions. We developed and implemented cloud-based

sequestration policy and ensure providers receive accurate reimbursements.

600%

intelligent process automation, effectively augmenting the client’s workforce with

Cognizant’s bot analytics dashboard also enables transparent reporting andmore than 2,000 bots. These bots run 20 hours a day, six days a week, and havesupports bot performance fine-tuning. In addition, Cognizant developed an opioid

faster claims processing

self-healing properties to ensure minimum downtime without manual intervention.

lock-in process that automates the end-to-end analysis, detection and prevention

Liaising with the insurer, we supported the creation of an automation center ofof opioid/narcotics (controlled) drug abuse.

excellence for collaboration across business units. The continuous integration
Read the full case study here >>7 | Innovative cloud solutions behind industry leaders

Back to index

Accelerate innovation andintroduce new experiences
Gain deeper insights into customer behavior and interests
Introduce new business models with data as a service
Accelerate time to gain insights, for greater agility
Speed up feature introduction—months to weeks and days to hours
Deliver exceptional customer and employee experiences

8 | Innovative cloud solutions behind industry leadersEducation

Accelerating digital transformation
Results

The challenge

Our approach

Oxford University Press (OUP), the largest university press in the world, faced COVID-

We began by conducting a comprehensive evaluation of tools in use and then19-related challenges such as the inability to efficiently operate in a remote working

created a roadmap to implement an enterprise-wide strategy for observability and59%

environment while meeting its significant demand for digital services. OUP wanted

availability. Our cloud-cost optimization methodology served as the structured

saved over 3 years on

to deliver what its global customers needed at the right time through the rightframework for cloud-cost management. We delivered on company operations

software licensing

channel while also decreasing multicloud spend.

and also for its architecture, governance, application development and FinOps.

The solution

OUP improved its time to market, avoided downtime and gained a unified view of£1.05M

critical apps and performance across the digital landscape. They can now conduct

total costs saved on multicloud

OUP engaged us to accelerate its digital transformation program and improve

proactive analysis of business trends and act before incidents happen. Additionally,user experiences. We created a unified IT services dashboard that integrates

operations teams have increased productivity, reduced their global carbon footprint£277K

monitoring tools and application logs to provide visibility into the status of businessand achieved their sustainability goals.

saved with observability

services across the organization. We also introduced FinOps, a financial operating
model for the cloud, involving key stakeholders to set priorities and determine thetool consolidation
See the full story >>required organizational changes.

9 | Innovative cloud solutions behind industry leaders

Back to index

Communications, media and technology

Building an insights and data platform
as sleek as the race car it supports
The challenge
To create a more level-playing field in Formula 1 racing, the organization’s governing
body established a seasonal cost cap that took effect in 2021. The Aston Martin
F1 (AMF1) team needed creative ways to optimize its expenditures, including IT
infrastructure. Bringing together disparate data sources would reduce costs, andalso give AMF1 deeper insights about the car, driver, fan engagement and theWe also customized the ERP system to meet new reporting requirements
and segmented the AMF1 team’s fan base for personalized marketing toboost engagement.

Our approach
Our winning partnership blends the AMF1 team’s racing knowledge and ourracing environment.

expertise in cloud, data insights and the IoT. Our software engineers were

The solution

discovery through software engineering. Cloud projects on the horizon include

AMF1 chose Cognizant as its digital transformation partner. We contribute ourtechnology expertise to help create a world-class, data-driven F1 team. Part ofour role is providing the cloud, data and application support across all facetsof the team. We manage IT daily business operations, including cloud and app
maintenance and monitoring, help desk and application support.

10 | Innovative cloud solutions behind industry leaders

fully integrated into the AMF1 team during the engagement, collaborating on
building a digital twin of the F1 car, using AI and machine learning for simulations
and in-race predictions, and exploring ways to use the IoT with connected roadcars to deliver exciting new fan experiences.

Results
Increased
efficiency from consolidating
data sources

Reducedtime to prepare the report for the
F1 governing body

Deeper insights
into AMF1 fan relationships

Read the full case study here >>Back to index

Oil and gas

Increasing value to customer byoffering data as a service
The challenge
TGS is one of the largest providers of 2-D and 3-D subsurface data to oil and gas
companies. Its customers purchase geological, geophysical and engineering
data from TGS to decide where to drill and what challenges to expect. Previously,
customers who requested data had to wait an average of five days as TGS
processed raw data in its data center and copied it onto physical tapes to be
shipped. To improve the experience, TGS wanted a cloud-based solution thatwould deliver data faster, in a more intuitive format.

The solution
We worked with TGS to build a new data-as-a-service offering on AWS. Today,

Our approach
We built the technology platform for the new data-as-a-service offering using

Results

Cognizant’s BigDecisions® data analytics platform on AWS. The AWS data95%

lake processes petabytes of subsurface data and allows customers to searchless time spent identifying

by various criteria, for insights about where to drill. BigDecisions ingests TGS’s

optimal locations

subsurface data directly to the cloud, accelerating metadata extraction by 75%.
With its new, cloud-based business model, TGS has transformed itself from a

5 hours

data provider to a rapid insights provider, multiplying its value to customers.

to deliver information tocustomers, down from 5 days

Read the full case study here >>1.5 petabytes

customers can go online to access a searchable and real-time catalog for insights on

migrated to AWS, including

where to drill. The system went live with 1.5 petabytes of data, 4.5 billion data records

4.5B data records and 11K+

and more than 11,000 complex files. Now, TGS customers can access personalized

complex files

geospatial mapping data in five hours, down from five days before thecloud migration.

11 | Innovative cloud solutions behind industry leaders

Back to index

Retail

G-Star RAW scales
OMS with cloud
The challenge

Cognizant and G-Star migrated the entire platform to AWS, including four to five

G-Star RAW, a Netherlands-based global denim brand that was founded in 1989,

terabytes of data and messaging.

has its online channel operational in 47 countries with over 160 stores offering

Results
Improved

fulfillment. For its order management system (OMS), G-Star wanted to migrate to

Our approachthe cloud to support its goals for end-to-end omnichannel digital transformation.

G-Star chose Cognizant for our execution approach and deep domain experience

G-Star also wanted to achieve scalability. It was facing challenges aroundin managing digital transformation for similar retail projects. G-Star opted to90%

real-time calls because its existing unscalable on-premises solution provided

implement the IBM Sterling OMS container model on a third-party cloud solution

reduction in overall

inaccurate fulfillment data.

(AWS) and upgrade to a newer Sterling Order Management version. This strategy

impact of downtime

The solution
We established a seamless data migration strategy from on-prem to Amazon Web

enabled the retailer to operate a highly flexible and scalable platform for the OMS
solution that provides a single view of order and single view of inventory acrossCut effort and time

various ordering channels.

from up to seven days to 45

Services (AWS) using a DB2 backup and restoration process along with the needto copy transaction logs as part of the final cutover plan, minimizing downtime toconnectivity

minutes via automated and rapid
Read the full case study here >>environment provisioning

less than a day. The project implemented a multi-geography rollout that included
timelines, and user and process support for distribution centers in 15+ countries.

12 | Innovative cloud solutions behind industry leaders

Back to index

Transportation and logistics

CCIB platform offers high availability
and faster integration
The challengethat can be used in conjunction with a variety of cloud and software service

A North America-based premier transportation and logistics provider intended toproviders in many different environments.

migrate to a highly reliable and cost-effective B2B exchange platform that could

Results
20-30%

be integrated with existing and new business partners, as well as a range of

Our approach

improvement in theexisting on-premises applications. Requirements for the migration included a highIn this case, we worked with Cleo software and hosted the solution on Azure cloud.

onboarding SLA, resulting inavailability platform uptime of >99.9% and business transactions that totaled >250

The setup included servers, databases, storages and networks. The Cognizant

faster partner onboarding

million per year. Initially, the company was engaged with a major vendor for B2B

Hybrid Smart Operations (HSO) team built end-to-end integrations and monitoring

services to integrate its business partners to allow the exchange of EDI documents.

capabilities that are optimized for common business processes such as order-to-

99.9%

The services, however, did not meet expectations.

cash, procure-to-pay and load tenders, and to handle platform-related incidents

high-platform availability

The solution

using an automated alerting mechanism. In addition, the implementation teamand our client’s business team collaborated on grouping the 800+ trading partners

Shortened

We identified gaps in existing service that resulted in missing load tenders fromscoped for cloud migration and prepared readiness trackers to ensure a successful

issue resolution time from days

partners. The Cognizant Integration Process Management (IPM) team began bytransition to CCIB.

to minutes/hours

setting up the B2B exchange platform using the secure Cognizant Cloud Integration
Brokerage (CCIB) framework. The CCIB framework is an open architecture platform

13 | Innovative cloud solutions behind industry leaders

Read the full case study here >>Back to index

Gain a competitive edge
with faster and more
complete insights
Accelerate time to gain insights with advanced,
cloud-based analytics
Engage customers by personalizing experiences
Increase visibility into operations withconsolidated data from global offices

14 | Innovative cloud solutions behind industry leaders

Automotive

Volkswagen Group Irelandtransforms CX with cloudResults

The challenge

we developed streamlined call flows and a new platform architecture that would

Volkswagen Group, one of the world’s most recognizable automotive

see Amazon Connect integrated with Salesforce Service Cloud to create a single,

manufacturers, is undergoing a major multi-year business transformation toomnichannel cloud-based contact center environment with a low total cost of

15%

become a software-driven mobility provider. It’s a shift that requires a revamp of theownership (TCO). The end-to-end project, from initial workshops to final go-live, wasof calls are now resolved throughway it manages relationships with its dealer network and end consumers.

delivered in just three months.

IVR self-service

and improve the way its 520,000 customers and dealers experience its contact

Our approach8%

center. A legacy, on-premises call center platform was undermining the customer

The modernization project involved moving from the legacy platform to Salesforce

reduction in average waiting time

experience (CX) for callers and agents alike. A modern and integrated, omnichannel

Service Cloud Voice handled by Amazon Connect, and full integration into thein the call queue

platform was needed.

Salesforce agent desktop. Cognizant was selected to lead and deliver the project,

As part of that transformation, Volkswagen Group Ireland is seeking to streamline

The solution

based on our track record of successful Salesforce implementations and proven50%

expertise in integrating multi-vendor environments.

improvement in back-office

We held workshops with contact center supervisors, operations leads and agentsto understand the issues caused by the existing platform. Based on those findings,

15 | Innovative cloud solutions behind industry leaders

productivity
Read the full case study here >>Back to index

Manufacturing

Etex sets digital path by moving
large SAP workloads to Azure
Results

The challenge

migration using the Cognizant SAP Cloud Assessment and Transformation (cCAT)

Etex, founded in 1905 and headquartered in Brussels, Belgium, is a pioneer andframework for SAP cloud enablement. Our accelerators reduce the manualglobal leader in new construction methods and lightweight construction materials.

efforts of cloud design and leverage the substantial experience we have gained

6,500+

Working within a soon-to-expire infrastructure hosting contract for enterprise IT

through executing SAP transformation projects in the cloud.

user systems migrated seamlessly

services, Etex sought a new partner that could offer more flexible and cost-effective

worldwide

terms. The existing contract used a pricing model that led to an undesirable

Our approach

automatic full month of billing. Additionally, the company wanted to migrate to

To reduce risk and minimize business disruption, Cognizant used the Azure

Improveda hyperscale cloud that offered agile data processing and greater flexibility and

Migrate tool (AMT) for application migration, which allowed Etex to retain

system performance achieved over thescalability. There were also network design complexities to be solved with a well-hostnames and database types and versions. Cognizant also recommended aprevious on-premises systemarchitected migration design to avoid integration challenges.

customized migration approach for each SAP product landscape based on the

The solution
We assisted Etex to select the right target cloud platform and the choice wasdatabase product and size for optimal business downtime. Cognizant grouped

20%

tightly coupled systems in waves and performed migrations, one wave after

estimated cost savings annually overanother, mitigating risks with reduced network bandwidth challenges.

the previous on-premises system

Microsoft Azure. We utilized our unique, accelerated, four-phase approach to cloud
Read the full case study here >>16 | Innovative cloud solutions behind industry leaders

Back to index

Communications, media and technology

Delivering the personalized experiencesthat engage sailing fans, with the cloud
The challenge
Billed as the world’s most exciting race on water, SailGP features national teams in
identical race boats battling in short, intense races at iconic stadium-style venues
across the globe for sailing’s top prize of US$1 million. Promoting a new sport isa huge undertaking, and SailGP is looking to build robust revenues streams andcommercial partnerships. To understand its fan base and increase engagement,
SailGP wanted to create a single repository of fan data from the international sailingteams in the league—and apply data analytics to create lifelong fans.

The solution
As the official digital transformation partner for SailGP, Cognizant worked with the

Our approach
By engineering software and cloud into SailGP’s business, we’ve given them theResults

insights to promote the sport and cultivate lifelong fans. Future plans include

20%

implementing Oracle CX Unity, part of the Oracle Customer Experience Cloud,longer average website visit duration

to bring together online, offline and third-party data sources, applying machine(from 1:53 to 2:24)

learning for even more personalized interactions. Data-driven insights, powered by
the cloud, are helping to deliver the adrenaline-fueled experiences at the heart of

11% to 14%

SailGP’s appeal.

increase in share of
returning visitors

Read the full case study here >>0.4% to 1.6%

company to build a new marketing technology stack on Oracle Marketing Cloud.

increase in average monthly email

The cloud provides data-driven insights that SailGP uses to engage fans with

community growth

personalized email, social and web interactions.

17 | Innovative cloud solutions behind industry leaders

Back to indexAbout Cognizant cloud
The Cognizant cloud solutions team delivers outcome-based, client-centered results across industries. Whether theobjective is data consolidation, cost reduction, process improvement, an enhanced user experience or all of theabove, we design and deliver comprehensive cloud solutions for the job. We work with all the major cloud providers
through dedicated hyperscaler business groups to offer full-stack skills and capabilities. Our cloud-first solutions
solve today’s problems and help prepare our clients for tomorrow. Accelerate your move to the cloud with the rightpeople and platform. To learn more about Cognizant Cloud, visit cognizant.com/cloud-solutions.

About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine
processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving
everyday life. See how at www.cognizant.com or follow us @Cognizant.
World Headquarters

European Headquarters

India Operations Headquarters

APAC Headquarters

300 Frank W. Burr Blvd.
Suite 36, 6th Floor
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277

280 Bishopsgate
LondonEC2M 4RB
EnglandTel: +44 (01) 020 7297 7600

5/535, Okkiam Thoraipakkam,
Old Mahabalipuram Road,
Chennai 600 096
Tel: 1-800-208-6999
Fax: +91 (01) 44 4209 6060

1 Fusionopolis Link,
Level 5 NEXUS@One-North,
North Tower, Singapore 138542
Phone: + 65 6812 4000

© Copyright 2024, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the express written permission of Cognizant. The information contained herein is subject to change without notice.
All other trademarks mentioned here in are the property of their respective owners.
WF 2482403