Notice relating to Severe Weather Trading arrangements
As announced by the HKSAR Government, the arrangements for maintaining normal operations of the Hong Kong securities and derivatives
markets during severe weather conditions (severe weather trading) will be implemented with effect from 23 September 2024 (the“Implementation Date”). Set out below is a summary of the key arrangements which Hang Seng Bank (“Bank”) will put in place from theImplementation Date onwards:“Severe weather” refers to the scenario where Typhoon Signal No. 8 or above or a Black Rainstorm Warning is issued by the Hong Kong
Observatory, or an “Extreme Conditions” announcement is made by the HKSAR Government 1.
1. Trading of listed securities and derivatives during severe weather conditions
Starting from the Implementation Date, the investment products and services set out below will still be available during severe weather
conditions, via the Bank’s online securities trading channels (including Hang Seng Invest Express mobile app, Hang Seng Personal
e-Banking, Hang Seng Personal mobile app and Hang Seng Business e-Banking) and the Automated/Manned Securities Trading Hotline ofthe Bank as usual, its related risk management measures (such as margin call and force liquidation, etc.) will also be in place.
• HK Listed Securities and HK Derivatives (including Warrants, Callable Bull/Bear Contracts, Exchange-Traded Funds, Real EstateInvestment Trusts)• Stock Connect Northbound Securities2• Monthly Investment Plan for Stocks (MIPS)• Listed Bonds• Initial Public Offering (IPO) Stocks and Bonds
2. Private Banking Relationship Managers and Private Banking Centre
For Private Banking customers, you may still contact your dedicated Relationship Managers to continue to enjoy our private banking services.
Please note that the Private Banking Centre will remain suspended in severe weather conditions as per the current arrangement. For safety
considerations, you are encouraged to enable digital channels prior to the Implementation Date to continue to enjoy our banking services via
digital channels.
3. Corporate Wealth Relationship Managers
For Corporate Wealth customers, you may still contact your dedicated Relationship Managers to continue to enjoy our corporate wealthmanagement services. For safety considerations, you are encouraged to enable digital channels prior to the Implementation Date tocontinue to enjoy our banking services via digital channels.
4. Branch services
For your safety, you should not visit any of our physical branches/Hang Seng Mobile Branches/MTR Station Offices during severe weatherconditions. Our branch services will remain suspended in severe weather conditions, the same as our current arrangement. To enjoy ourbanking services seamlessly via digital channels, please be reminded to enable them prior to the Implementation Date.
5. Payment services
To facilitate trading during severe weather conditions, the following payment related services will be available via our digital channels:• Local Transfer• Cross-Border Transfer• Overseas Transfer• Transfer Limit Maintenance• Payee Maintenance

1With reference to international standards and practices for the operation of the securities and derivatives markets, the Hong Kong Exchanges
and Clearing Limited (HKEX) will assess specific circumstances in consultation with the HKSAR Government and regulator(s) to decide
whether there is an exceptional situation that warrants the markets to remain closed. HKEX will make the relevant announcements asrequired, to provide the market with advanced notice and updates.

2During severe weather conditions, trading of Mainland listed ETFs still cannot be conducted via Hang Seng Personal e-Banking and Hang Seng
Business e-Banking (i.e. the same as our current arrangement).

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To avoid any transaction delay, where possible, please consider arranging any necessary funds prior to any severe weather conditions.

6. Clearing, return and settlement
Our clearing, return and settlement services (in respect of CCASS related payments, cheques and electronic clearing items) will continue tooperate as per the normal operating schedule during severe weather conditions, to facilitate the settlement of listed securities andderivatives related payments. If severe weather conditions are in effect before 9:00am and cancelled after 12:00pm on a business day(Monday to Friday except public holidays), only those physical cheque deposited before the cut-off time on the previous business day will beprocessed and cleared. All other physical cheque deposited will be processed on the next business day (if not affected by severe weatherconditions) ; if severe weather conditions are in effect after 9:00am or cancelled before / at 12:00pm on a business day, physical cheque will
be processed and cleared as usual. However, please note that the processing of physical cheques during severe weather conditions might beaffected, which may result in returned cheques.
7. Other investment products and services
The investment products (which are not listed (in Hong Kong)) and services set out below will also be still available during severe weather
conditions, via digital channels (including the online trading channels and the relevant customer service hotline) of the Bank as usual:• US Securities trading service• Investment Fund Service• SimplyFund• Monthly Investment Plan for Funds (MIPF)• FX2 – FX and Precious Metal Trading Services• FX and Precious Metal Margin Trading Services
For further details, personal customers may make your enquiries through “Live Chat” via Hang Seng Mobile App/Hang Seng Personal e-Banking,call our customer service hotline shown at the back of your ATM card, or visit any of our branches for general enquiries.
For Private Banking customers, you may also contact your designated Relationship Managers for any enquiries.
For non-personal customers/Corporate Wealth Customers, you may also contact your designated Relationship Managers or our 24-hourBusiness Partner Direct (852) 2198 8000 for any enquiries.
Please note that the arrangements set out in this document may be updated from time to time. For the latest arrangements, please visit theBank’s website: www.hangseng.com.
The English version of this document shall prevail whenever there’s a discrepancy between the English and Chinese versions.

Hang Seng Bank Limited(version date: 13 September 2024)

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All investments involve risks (including the possibility of loss of the capital invested). Prices of investment products may go up
as well as down and may even become valueless. Past performance information presented is not indicative of future
performance. The risk disclosure statements and the offering documents of the relevant investment products should be read in
detail before making any investment decision.