CASE STUDYWest Virginia University

CASE STUDYWest Virginia University Improves
Password Management andVisibility With Keeper Security

THE CHALLENGEBACKGROUNDWest Virginia University(WVU) is a public land-grant
research university with morethan 25,000 students. Its
main campus is located in
Morgantown, West Virginia.
WVU is classified as an R1
Research University, withvery high research activity,
the most elite category for
research-focused institutions.
Industry
Higher Education
Employees
10,000+Solutions
Keeper Password Manager• Enterprise• Platinum Support

West Virginia University (WVU)’s Information Technology (IT) department
needed an easy-to-use, secure and collaborative password management
solution to replace an existing tool that no longer met their security or usability
needs.
Before adopting Keeper, employees in WVU’s IT team relied on a legacy
password manager which had been in place for eight years. The legacy solution
had a cumbersome user interface which limited adoption among end-users, aswell as dated access controls which made visibility and reporting difficult foradmins. Additionally, the cost of the solution had grown substantially since it was
first implemented while the quality of customer support provided by the vendor
had declined. Eventually, the cost outweighed the benefits and the WVU IT team
decided it was time to replace the solution.
Poor User Adoption - End-users were often frustrated with the way records
were stored and shared. As a result, some employees would use sharedspreadsheets or other outdated and risky methods to store and sharepasswords.
Limited Visibility and Admin Controls - The system administrators
often struggled with limited access control capabilities, especially when
decommissioning and transferring the stored passwords of employees whohad left the organization. The lack of critical access control caused IT teams towaste resources resolving issues within the solution.
Cost and Support - The vendor continuously raised costs and although updates
and enhancements were released, the cost of the solution outweighed any
additional value. In addition, the customer support team was unresponsive torequests and was not proactive in providing training or enablement materials
for end-users.
Security Concerns - The vendor’s security architecture only supported
encryption at the vault level - a major security flaw. In 2022 a data breachoccurred which put end-user vault data at risk.

© 2023 Keeper Security, Inc.

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CASE STUDYWest Virginia University

THE KEEPER SOLUTION
User Adoption and Training - Keeper is recognized as theleading password manager for organizations of all sizes,
and is designed to be easy to use and quick to deploy.
Keeper’s extensive documentation portal provides detailed
instructions and system best practices to help administrators
get the most out of their deployment. For end-users,
detailed product guides and training videos drive high enduser adoption.
Additionally, Keeper’s award-winning User Interface (UI)
provides an intuitive and accessible platform that is easy for
non-technical employees to understand and adopt. Keeper
also supports cross-platform use on Windows, Mac, Linus,
iOS and Android, ensuring that the solution works seamlessly
no matter the platform or device.
Role-Based Access Controls (RBAC) - Keeper provides
granular sharing enforcement for administrators toleverage Role-Based Access Controls (RBAC) to ensureorganization-wide security policies are adhered to andcompliance is met. Designating roles within the organization
streamlines provisioning for administrators and allows for
specific rule sets to be leveraged to maintain least privilege
access and increase the security posture.
Cost Effective - No matter the size or type of organization,
Keeper has a cost-effective plan to fit and scale withorganizational needs. Keeper’s transparent pricing model
paired with world-class customer support, ranking #1
in Enterprise Customer Support on G2, ensures thatorganizations maximize their investment.
Best-in-Class Security - Keeper’s zero-trust andzero-knowledge security architecture is unmatched insafeguarding information and mitigating the risk of adata breach. Keeper combines device-level, Elliptic-Curve
Cryptography (ECC) with multiple layers of encryption(at the vault, folder and record level), multi-factor andbiometric authentication, as well as FIPS-140-2 validated
AES 256-bit encryption plus PBKDF2.
Keeper is SOC 2 and ISO 27001 compliant - with thelongest-standing compliance in the industry - as well as
FedRAMP and StateRAMP Authorized.

As soon as we got Keeper, it went right into ourgovernance policies and procedures. We havethe utmost confidence in the tool.

ORGANIZATION IMPACTWVU was able to seamlessly transition from its legacy
password management system to Keeper, providing
a better end-user experience, improved adoption andorganizational security, with a strong return on theinvestment.
Implementation - WVU leveraged Keeper Commander
to easily import all of the IT teams critical records. Keeper
Commander provides robust APIs to integrate into current
and future systems. WVU now has improved visibility into theorganization’s security, allowing admins to keep a close eyeon compliance with password best-practices and security
policies.

We’re able to go in and audit the security of theaccounts and the password security, and makesure that everybody has their multi-factor setup. There’s a lot of nice features in Keeper thatgive us the ability to lock everything down.
User Adoption - Keeper’s streamlined user interface anddetailed enablement training materials resulted in highuser adoption. Keeper has made it possible for employees
to securely share passwords with each other, while stillleveraging Keeper’s encryption. Across teams, the Shared
Folder feature allows the organization to maintain anorderly and secure method of sharing critical passwords
and information. Keeper’s One-Time Share has enabled
secure sharing of files and credentials in a limited capacity.
Administrators have successfully transitioned Keeper
Vaults using Account Transfer to maintain operations when
offboarding occurs.
Security and Visibility - WVU utilized Role-Based AccessControls (RBAC) to gain visibility and control over employee
password usage across the organization. The IT team also
integrated Keeper with their SSO Provider and Multi-Factor
Authentication (MFA) solution. Allowing employees toseamlessly verify their identity when signing in to accounts.
For online accounts, KeeperFill®, Keeper’s secure browser
extension, allows users to instantly autofill credentials.
These integration capabilities and ease of use, along with
Keeper’s clear pricing structure, provided WVU with aholistic password management solution to protect theirorganization against cyber threats.

– Whinston Antion
Assistant Director of Identity & Access Management© 2023 Keeper Security, Inc.

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CASE STUDYWest Virginia University

KEEPER PASSWORD MANAGER
Most businesses have limited visibility into the password
practices of their employees, which greatly increases cyberrisk. Password hygiene cannot be improved without criticalinformation regarding password usage and compliance.
Keeper solves this by providing ultimate security, visibility
and control.
Data is protected with Keeper’s zero-knowledge security
architecture and world-class encryption. Zero-knowledgemeans that only the user has knowledge of and access totheir master password and the encryption key that is used toencrypt and decrypt their information.
Keeper is intuitive and easy to deploy, regardless of thesize of a business. Keeper integrates with Active Directoryand LDAP servers, which streamline provisioning andonboarding. Keeper SSO Connect® integrates into existing
SSO solutions and is FedRAMP and StateRAMP Authorized.
Keeper is designed to scale for any sized organization.
Features such as role-based permissions, team sharing,departmental auditing and delegated administration,
support organizations as they grow. Keeper Commander
provides robust APIs to integrate into current and futuresystems.

ABOUT KEEPER
Keeper Security is transforming cybersecurity forpeople and organizations around the world withnext-generation privileged access management.
Keeper’s easy-to-use cybersecurity solutions arebuilt with zero-trust and zero-knowledge security
to protect every user on every device. Trustedby millions of individuals and thousands oforganizations, Keeper is the leader for password
management, secrets management, privileged
access, secure remote access and encrypted
messaging. Learn more at KeeperSecurity.com.

Keeper is trusted and loved by thousands ofcompanies and millions of people globally.

G2
Enterprise Leader

PCMag
Editor’s ChoiceBusiness Use Cases: Keeper Password Manager• Prevent password-related data breaches and cyberattacks• Strengthen compliance

App StoreGoogle PlayTop-Rated Productivity Over 10 Million Installs• Boost employee productivity• Enforce password policies and procedures• Reduce help desk costs• Minimize training with fast time-to-security• Improve employee security awareness and behavior

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