REMOTE OPERATIONS CENTERREMOTELY MANAGED SERVICESROCREMOTE OPERATIONS CENTER
In response to the mounting technical challenges of today’s sportingand entertainment events, Riedel Communications has created apowerful, one-of-a-kind communications and signal transmission hub:the Riedel Remote Operations Center (ROC).
The ROC was initially created through a partnership with the DFL
Deutsche Fußball Liga (DFL), who needed a reliable infrastructure forGerman Bundesliga referee communications. Today, Riedel‘s ROC services
are available to any large event or production with a requirement for
professionally managed communications and remote monitoring based on
the industry’s most advanced intercom and signal transmission technologies.
Riedel’s ROC facility in Wuppertal is a communications hub that enables
remote monitoring of multiple channels of video, audio, telemetry and otherdata, and even remote control of systems and networks. Staffed 24/7 by aknowledgeable team, and equipped with 12 workspaces boasting the latest
Riedel gear, the ROC gives the flexibility to address multiple applications andto adapt quickly — even instantly — to the end user’s changing needs.

SUSTAINABLE AND SCALEABLE SERVICE
The benefits are obvious: ROC means efficiency, reliability, flexibility andsustainability. Its advanced remote workflows eliminate the need forextensive travel by technicians and engineers, reducing hospitality andtransportation costs — as well as the user’s carbon footprint — while enabling
implementation of appropriate distancing protocols. Centralized proactive
monitoring and control with custom-engineered intercom technologies
ensures that systems are ready to go as the match or show kicks off, and lets
end users enjoy flexible, crystal clear communications wherever they are.
And with our fit for purpose operation modes, we take cost efficiency even toa higher level: From software supported automated monitoring services withstandby technicians and pre-defined reaction times to seamless 24/7 remote
operation services – we scale our service to fit your production requirements.

ROC

A CLOSER LOOK INTO THE ROC
System components within the ROC include scalable, networked solutions
for reliable communications and media signal distribution and processing,
all tightly integrated to ensure reliability, efficiency, and security. In addition
to the main 12 screen configurable video wall with up to 9 PiPs per screen,each of the 12 workspaces is equipped with 5 screens, 3 SmartPanels and3 intercom panels. The large ROC network has more than 10.000 available
audio & video ports available for any production requirement.

AVAILABILITY, SECURITY, RELIABILITY
As an alliance of experts in communications, IT, broadcast production,
network services and more, the Riedel Group is uniquely equipped todrive today‘s remote workflows with unified turnkey solutions. All ourremote solutions can build on a high band backbone network (10G andmore) powered by Riedel Networks, a global network service provider withmore than 40 PoPs worldwide. Your ROC production won‘t have to rely on
vulnerable clouds, with every single connection being hosted by Riedel‘s Tier
3 Data Center in Wuppertal for a maximum of data security. And because
every component is designed with full redundancy, the ROC is well-preparedfor any potential system failures. Generator backup ensures that equipment
at the ROC can operate independently of the power grid, in turn enabling
continuous monitoring even in the case of a major power outage.

THE RIEDELGROUP NETWORKNETWORK SERVICES

RiLINK GLOBAL NETWORK

Embedded in Riedel‘s high-performance network, the redundant PoP in Wuppertal can deliver high bandwidths to closed networks and public internet,

Riedel Networks is a global network services provider, specialized in tailor-made networks for the media and events sector. Its carrier-grade SDN backbone withallowing both high-speed direct connections and flexible VPN solutions: A standard internet connection is all that is required to securely connect to the ROC

more than 40 points of presence and over 300 local network partners in more than 80 countries enables the Riedel Group to deliver globally networked services

via highly flexible, fast and cost-effective VPN tunnels and SD WAN solutions. If a project requires a particularly fast, secure and high-bandwidth premium
connection, direct networks are the way to go. Here, the Riedel Group can leverage exceptional synergies with a backbone with more than 300 network
partners, including links to media houses or other worldwide networks. And all this is possible not only for permanent installations, but also for temporary
setups. And if your production is at a remote location lacking the infrastructure, our last mile data services got you covered.

THE 36TH AMERICA‘S CUPREMOTE INTERCOM / VIDEO / DATASUPPORT, MONITORING & CONTROLThe battle for America’s Cup, the oldest international sporting trophy,
pits the world’s most renowned yacht clubs against each other in a series ofthrilling races. For the 36th America’s Cup, Riedel delivered innovative camera
solutions, new audio technologies, and sensor technology embedded in acomprehensive technical infrastructure as part of the joint venture circle-o.
An on-site team of 30 members managed all audio, video, communications,tracking, and data transmission systems, including signals from on-board
cameras, chase boats, and helicopters. Here, the ROC served as a monitoringand engineering hub, providing remote access to the entire system setup. Thisway, the ROC team supported the on-site crew in optimizing the performanceof the customized Riedel solutions and monitored and controlled essential
parameters of the equipment aboard the racing yachts. These parameters
included camera control, audio setup, GPS data transmission and battery
management.
The advanced distributed ROC workflows turned the time offset between
Germany and New Zealand to an advantage, enabling operators to perform

LIVE SPORTS
GERMAN FOOTBALL LEAGUE (DFL)REMOTE INTERCOM SUPPORT, MONITORING & CONTROLThe DFL is one of the world’s largest sports

In each of the 36 Bundesliga stadiums, three Bolero antennas provide fullorganizations, and its Bundesliga leagues rank among

coverage on and beside the pitch, inside the referee locker rooms, and in thethe highest-revenue-generating football clubs in the world. In 2018, theplayers’ tunnels. Their signals converge into a Riedel Artist-32 intercom matrix,

DFL partnered with Riedel to take its referee communications to the next

which then connects to the VAC in Cologne and to the ROC in Wuppertal

level with a remotely controlled and monitored comms infrastructure tovia WAN VoIP. On match days, the operators in the ROC make a range ofinterconnect Bundesliga referees, their assistants on the sidelines, and theadjustments to achieve the best possible sound quality. By filtering unwanted

DFL’s video assist center (VAC) in Cologne. Today, Riedel‘s ROC supports all 1stnoise (crowds, engines, etc.) from the signals and by accommodating theand 2nd Bundesliga games, as well as the DFB Cup, racking up a total of 57.500

varying volumes of speakers’ voices, intercom technicians can create theminutes in game time per season!

perfect audio mix in real time.

maintenance, reconfiguration and adjustments to the systems fromWuppertal between race days. Now this is what we call remote engineering.

AROUND THE WORLD IN 80 MILLISECONDSREMOTE SIGNAL MANAGEMENT, MONITORING & CONTROL
Riedel‘s ROC in Wuppertal was instrumental in the first-ever fully

The technological heart of the production was the Riedel ROC, thedecentralized production of a live, global music event: “Around the World incommunications and signal control center through which all remote

80 Milliseconds”. The collaboration with Remote Recording Network (RRN)

production connections converged. From the Riedel HQ in Wuppertal, theand 15 other partners brought together teams working remotely across four

ROC team managed, programmed, and monitored all signals, streams

countries and three continents, and demonstrated the ability of all technicaland feeds. Vision mixers, audio and lighting consoles were all mirrored fordisciplines involved to remotely control an entire show.

remote equipment control, so whenever an operator moved faders fromtheir remote office, the action was mimicked by the equipment in Bottrop.

The on-site production team in Bottrop worked with a minimal cast, with theBut some remote hands also required remote eyes, so the ROC not only

director working remotely and in real time from Vienna, the lighting designer

handled equipment control, intercom, and audio signals, but also several

from Munich, and the lighting operator from Frankfurt. FOH and broadcast

video streams: The lighting operator in Frankfurt, for example, could rely onsound was mixed in Cologne, and the parallel sound recording was controlled

two CCTV PTZ cameras to oversee his work in Bottrop in real time.

in 5.1.4 from Valhalla Studios in New York. The TV Skyline Skycenter in Mainz
acted as a hub for camera control, image mixing, and stream delivery.

LIVE ANDVIRTUAL EVENTSALL ROADS LEAD TO ROC – THE NETWORKEven a complex remote production like this does not necessarily require a dedicated direct connection.
„Around the World in 80 Milliseconds“ relied on secure VPN tunnels for the flexibility to connect any production element, anywhere, and at any time.

Sound Engineer
NEW YORKArtist on Stage
BOTTROP

Production & Audience
Management
BERLINROC

WUPPERTAL

Camera & Vision
Control
MAINZ

Sound Engineer
COLOGNE

Video Director
VIENNA

Lighting Designer
MUNICH

Any Production
Element
ANYWHERE

24/7 INTERCOM & IT SUPPORTREMOTE SUPPORT FOR MOTORSPORTS
Fixed Installations: 24/7 Intercom & IT Support for 24 Hours Nürburgring

Temporary Installations: 24/7 Intercom & IT Support for Formula 1

Our 24/7 intercom support enables powerful efficiencies for 24 Hours

Extraordinary flexibility is required for global racing series with race tracks

Nürburgring touring car races. Thanks to our fixed backbone installation

spread across the globe. That‘s why for Formula 1, ROC support runs overat the Nürburgring race course, we can easily control the pitlane, paddock,temporary, bundled services on a redundant connection. Here, the Remoteand race car communication from the ROC. Remote intercom operators

Operations Center is part of an overall network that also includes the end

can perform programming & support to reduce the workload of colleagues

customer‘s locations. This allows ROC operators to control and monitor bothon site, and help maintain a three-shift rotation from the Wuppertal. Event

the systems at the race track and those at the customer‘s facilities. And we areorganizers can leverage powerful synergies, as the backbone network can

not just talking comms here; IT specialists can remotely dial into the trackside

also be used for links to other sites and broadcast centers, and save time,

IT infrastructure to get acess to all switches, and firewalls to proactively

nerves, travel and accommodation costs. It really doesn‘t matter where yourmonitor traffic, bandwidth and server workload and provide immediate

race is taking place; the Riedel Group can supply a customized backbone forsupport. These advanced remote monitoring and control workflows help get

direct connections.

the most out of any Riedel system.

RIEDEL GROUP BACKBONETEMPORARYFIXEDVPNDIRECT CONNECTIONLAST MILENETWORK LINKS„THE RIEDEL TEAM MAY NOT BE THE ONLY ONE TO OFFERSERVICES FOR TODAY‘S REMOTE PRODUCTIONS. BUT THEY‘RETHE ONLY ONE THAT CAN OFFER TRUE TURNKEY SOLUTIONS,AS THEY CONTROL THE ENTIRE PRODUCTION CHAIN: THEYGOT BACKBONE NETWORKS, 360 DEGREE EXPERTISE IN

SIGNAL TRANSPORT24/7 MONITORING
OF COMPLEX SYSTEMSINTERCOM SUPPORTIT SUPPORTCCTVREMOTE ENGINEERINGVIDEO, AUDIO, AND IT INFRASTRUCTURES – ALL COUPLED
WITH ROC-SOLID ADVANCED REMOTE SUPPORT.“WERNER EKSLER, MANAGING DIRECTOR, CIRCLE-O

For your inquiry and more information, please contact our sales team at sales@riedel.net // + 49 (0) 202 292 - 90

Riedel Communications GmbH & Co. KGUellendahler Str. 353 | 42109 Wuppertal | Germany
Phone +49 (0) 202 292-90 | info@riedel.net | www.riedel.net