7 DEALER MANUAL FOR
DP C10.CAN
DEALER MANUAL FOR DISPLAYCONTENT
7.1 Important Notice2

7.7.2 	Selection of Support Levels

6

7.2 Introduction of Display2

7.7.3 	Selection mode

7

7.3 Product Description

3

7.7.4 	Headlights / backlighting

7

7.3.1 	Specifications

3

7.7.5 Walk Assistance8

7.3.2 	Functions Overview

3

7.7.6 	Battery capacity indication

8

7.4 Display Installation

4

7.5 Display

5

7.6 Key Definition

6

7.8.1 	Setting

7.7 Normal Operation

6

7.8.2 	View Information

116

7.9 Error Code Definition

15

7.7.1 	Switching the System ON/OFF  BF-DM-C-DP C10-EN November 2019

7.7.7 	USB charge function

7.8 Settings

1

8

9
9

7.1 IMPORTANT NOTICE• If the error information from the display
cannot be corrected according to the instructions, please contact your retailer.

• Please use this product with care.
• Do not use thinners or other solvents toclean the display. Such substances candamage the surfaces.

• The product is designed to be waterproof. It
is highly recommended to avoid submerging
the display under water.

• Warranty is not included due to wear andnormal use and aging.

• Do not clean the display with a steam jet,high-pressure cleaner or water hose.

7.2 INTRODUCTION OF DISPLAY• Model: DP C10.CAN BUS• The label marking is as follows:• The housing material is PC and Acrylic, andthe button material is made of silicone.

Note: Please keep the QR code label attachedto the display cable. The information from theLabel is used for a later possible software
update.

2

BF-DM-C-DP C10-EN November 2019  

7.3 PRODUCT DESCRIPTION• Waterproof: IP65

• Speed display (including speed in real time
(SPEED), top speed (MAXS) and average
speed (AVG), switching between km andmiles)• Bearing humidity: 30%-70% RH• Switching between km and miles• Operating temperature: -20℃~45℃• Storage temperature: -20℃~50℃• Battery capacity indicator• Automatic sensors explanation of the lighting system• Brightness setting for backlight• Indication of performance support• Walk assistance• Kilometer stand (including single-trip distance, total distance)• Display for the remaining distance.(Depends
on your riding style)• Motor output power indicator• Energy consumption indicator CALORIES(Note: If the display has this function)• Error messages view
• Service• USB charge function  BF-DM-C-DP C10-EN November 20193

DEALER MANUAL FOR DISPLAY

7.3.2 Functional Overview

7.3.1 Specifications

7.4 DISPLAY INSTALLATION
1.

Open the clamps of display and insert
the rubber rings A on the handlebar.
(it is suitable for handlebar ∮22.2 or∮31.8)

2.

Now place the display on to the handlebar
in the correct position, with two M4*8
screws (C), tighten the display (B theclamps) into position. Torque requirement:
1N.m.

4

3.

Open the clamp (D) on the controller pad
and place it in the correct position (it issuitable for handlebar: ∮22.2).

4.

Using a M3*10 screw (E) tighten thecontroller pad onto the handlebar. Torquerequirement: 1N.m.

5.

Please link the display to the EB-BUS cable.
h: The male connector from display.
H: The female connector from EB-BUS.

BF-DM-C-DP C10-EN November 2019  

7.5 DISPLAY
Display of battery capacity in real time.

2

Menu.

3

Service: please see the service section.

4

Digital speed display.

5

Speed mode , top speed (MAXS) - Average
speed (AVG).

4

6

Kilometer stand, Daily kilometers (TRIP) Total kilometers (TOTAL).

5

7

Data: Display data, which corresponds to thecurrent mode.

8

Walking assistance9

USB charging indicator displays the icon,
if an external USB device is connected to thedisplay.

10

The display shows
light is on.

11

Error indicator

12Error code indicator.

13

Speed unit.

14

Unit indicator.

15

Remaining distance (RANGE).

16

Support level

1

10
11

2
3

12
13

6
7

14
15

8

16

  BF-DM-C-DP C10-EN November 20195.

this symbol, if the.

DEALER MANUAL FOR DISPLAY

1

9

7.6 KEY DEFINITION
Light On/Off
Up
System On/Off
Down
OK/Enter

7.7 NORMAL OPERATION
7.7.1 Switching the System ON/OFF
Press and hold (>2S)
turn off the system.

on the display to turn on the system. Press and hold (>2S)

again toIf the "automatic shutdown time" is set to 5 minutes (it can be set with the "Auto Off" function, See"Auto Off"), the display will automatically be turned off within the desired time when it is not in
operation.

7.7.2 Selection of Support Levels
When the display is turned on, press (<0.5S) theor
button to switch to the support level, thelowest level is 1, the highest level is 5. When the system is switched on, the support level starts inlevel 1. There is no support at level null.

6

BF-DM-C-DP C10-EN November 2019  

7.7.3 Selection mode

7.7.4 Headlights / backlighting
Hold (>2S) the

button to activate the headlight and backlight.

Hold (>2S) the
button again to turn off the headlight and backlight. The brightness of thebacklight can be set in the display settings "Brightness". (If the display /Pedelec is switched on in adark environment, the display backlight/headlight will automatically be switched on. If the display
backlight/headlight has been manually switched off, the automatic sensor function is deactivated.
You can only turn on the light manually after switching on the system again.)  BF-DM-C-DP C10-EN November 20197

DEALER MANUAL FOR DISPLAY

Briefly press (<0.5s) the
button to see the different trip modes. Trip: daily kilometers (TRIP) - total kilometers (TOTAL) - Maximum speed (MAXS) - Average speed (AVG) - Remaining distance(RANGE) - Output power (W) - Energy consumption (C (only with torque sensor fitted)).

7.7.5 Walk Assistance
The Walk assistance can only be activatedwith a standing pedelec.
Activation: Briefly press (<0.5S) the
button until to level null, and then press(<0.5s) the
button, thesymbol isdisplayed. Now hold down the
buttonand the Walk assistance will activate. The
symbol will flashes and the pedelec
moves approx. 6 km/h. After releasing the
button, the motor stops automatically andswitches back to level null (if no any option
be activated in 5 second). If no speed signal
is detected, it shows 2.5km/h.

7.7.6 Battery capacity indication
The battery capacity is showed in ten bars.
Each full bar represents a remaining capacityof the battery in a percentage, if the frameof indicator blinks that means to charge. (asshown in the figure below):

Bars

Charge in Percentage

10

≥90%

9

80%≤C<90%870%≤C<80%

760%≤C<70%

650%≤C<60%

540%≤C<50%

430%≤C<40%

3

20%≤C<30%

2

10%≤C<20%

1

5%≤C<10%Blinking

C<5%7.7.7 USB charge function
If an external USB device is connected to thedisplay, the icon
appears, the device will
be charged. The maximum charging voltage
is 5V and the maximum charging current is
500mA.

8

BF-DM-C-DP C10-EN November 2019  

7.8 SETTINGSNOTE: If the daily kilometers accumulate
99999km, the daily kilometers will be reset
automatically.
7.8.1.2 Selection of unit in km/Miles
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “S7” appears on thedisplay (as shown below). Now using theorbutton, choose between “km/h”
or “mile/h”.

7.8.1 Setting

Once you have chosen your desired selection, press (<0.3S) the
button twice
to save and return to the main screen,or you can press (<0.3S) the
buttononce to save and enter next item "Set lightsensitivity".

7.8.1.1 Reset mileage
When the system is on, quickly press(<0.3S) the
button twice to access the“MENU” interface and “tC” appears on thedisplay (as shown below). Now using theorbutton, choose between “y”(YES) or“n”(NO). If choose “y”, the Daily kilometers(TRIP), Maximum speed (MAX) and Average
speed (AVG) will be reset.
Once you have chosen your desired selection, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once tosave and enter next item "Selection of unit
in km/Miles".

  BF-DM-C-DP C10-EN November 2019

7.8.1.3 Set light sensitivity
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press
thebutton until the “bL0” appearson the display (as shown below). And thenpress
to increase or
to reduce (light9

DEALER MANUAL FOR DISPLAY

After the display is turned on, quickly press(<0.3S) the
button twice to access the“MENU” interface. pressing theorbutton, you can select and reset the options.
Then press (<0.3S) the
button twice toconfirm your selected option and to returnto the main screen. If no button is pressed
within 10 seconds in “MENU” interface, thedisplay will automatically return to the main
screen and no data will be saved.

sensitivity for 0-5). Chose 0 means turn off
the light sensitivity.

button until the “OFF” appears on thedisplay (as shown below). And then press
to increase or
to reduce (brightness
for 1-9minute).

Once you have chosen your desired selection, press (<0.3S) the
button twice
to save and return to the main screen, or
you can press (<0.3S) the
button once
to save and enter next item "Set display
brightness".

Once you have chosen your desired selection, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once tosave and enter next item "Service Tip".

7.8.1.4 Set display brightness
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “bL1” appears on thedisplay (as shown below). And then press
to increase or
to reduce (brightness
for 1-5).

7.8.1.6 Service Tip
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “nnA” appears on thedisplay (as shown below). And then pressorto choose between “0” or “1”.
Chose 0 means turn off the notification.

Once you have chosen your desired selection, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once tosave and enter next item "Set Auto Off".

Once you have chosen your desired selection, press (<0.3S) the
button twice tosave and return to the main screen.

NOTE: If the “Service" function switch on,
every 5000 km (the mileage of more than
5000 km) the indicator "" is displayed every time at switch on.

7.8.1.5 Set Auto Off
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the10

BF-DM-C-DP C10-EN November 2019  

7.8.2 View Information

7.8.2.1 Wheel Size
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “LUd” appears on thedisplay (as shown below).

7.8.2.3 Controller hardware info

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Speed Limit".

When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press
thebutton until the “CHc (Controller
Hardware check)” appears on the display (asshown below).
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Controller software info".

7.8.2.2 Speed Limit
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “SPL” appears on thedisplay (as shown below).
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Controller hardware info".

  BF-DM-C-DP C10-EN November 2019

7.8.2.4 Controller software info
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press
thebutton until the “CSc (Controller
Software check)” appears on the display (asshown below).

11

DEALER MANUAL FOR DISPLAY

All data in this item cannot be changed, only to
be viewed.

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Display hardware info".

the “MENU” interface, repetitively press the
button until the “dSc (Display Software
check)” appears on the display (as shown
below).
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "BMS hardware info".

7.8.2.5 Display hardware info
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press
thebutton until the “dHc (Display
Hardware check)” appears on the display (asshown below).

7.8.2.7 BMS hardware info
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “bHc (BMS Hardware
check)” appears on the display (as shown
below).

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Display software info".

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "BMS software info".

7.8.2.6 Display software info
When the system is on, quickly press(<0.3S) the
button twice to access

12

BF-DM-C-DP C10-EN November 2019  

7.8.2.8 BMS software info

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Sensor hardware info".

NOTE: This information is not displayed,
if there are no torque sensor in the drive
system.
7.8.2.10 Sensor software info
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “SSc (Sensor Software
check)” appears on the display (as shown
below).
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Battery info".

7.8.2.9 Sensor hardware info
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press
thebutton until the “SHc (Sensor
Hardware check)” appears on the display (asshown below).
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Sensor software info".

NOTE: This information is not displayed,
if there are no torque sensor in the drive
system.

  BF-DM-C-DP C10-EN November 201913

DEALER MANUAL FOR DISPLAY

When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “dSc (Display Software
check)” appears on the display (as shown
below).

7.8.2.11 Battery Information
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “b01” appears on thedisplay (as shown below). You can briefly
press(0.3s) to view all information of
the battery.
Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen, or you
can press (<0.3S) the
button once toenter next item "Message of Error Code".

b11

Charging cycles (number)b12

Maximum not charging time (Hr)b13

Recently not charging time (Hr)d00

Number of battery celld01

Voltage of cell 1 (m/V)

d02

Voltage of cell 2 (m/V)

dn

Voltage of cell n (m/V)

NOTE: If no data is detected, "--" is displayed.
7.8.2.12 Message of Error Code
When the system is on, quickly press(<0.3S) the
button twice to accessthe “MENU” interface, repetitively press the
button until the “E00” appears on thedisplay (as shown below). You can briefly
press(0.3s) to view last ten Error Code
“EO0” to “EO9”. Error code "00" means that
there is no error.

Content

Explanationb01

Current temperature (°C)

b04

Voltage (V)b06

Discharge (A)b07

Remaining Capacity (A/h)

b08

Total Capacity (A/h)

b09

Relative SOC (%)

b10

Absolute SOC (%)

Once you have viewed your desired information, press (<0.3S) the
button twice tosave and return to the main screen.

14

BF-DM-C-DP C10-EN November 2019  

7.9 ERROR CODE DEFINITION

Note: Please read carefully the description of the error code. When the error code appears, pleasefirst restart the system. If the problem is not eliminated, please contact your dealer or
technical personnel.

Error

Declaration

04

The throttle has fault.

05

The throttle is not back in its
correct position.

07

Overvoltage protection

Troubleshooting
1. Check the connector and cable of the throttle are
not damaged and correctly connected.
2. Disconnect and reconnect the throttle, if still nofunction please change the throttle.
Check the connector from the throttle is correctly
connected. If this does not solve the problem, pleasechange the throttle.
1. Remove and re-Insert the battery to see if it
resolves the problem.
2. Using the BESST tool update the controller.
3. Change the battery to resolve the problem.
1. Check all connectors from the motor are correctly
connected.

08

Error with the hall sensor signal
inside the motor

09

Error with the Engine phase’s

10

The temperature inside the engine has reached its maximum
protection value

11

The temperature sensor inside
the motor has an error

Please change the motor.

12Error with the current sensor in
the controller

Please change the controller or contact your supplier.

  BF-DM-C-DP C10-EN November 2019

2. If the problem still occurs, please change themotor.
Please change the motor.
1. Turn off the system and allow the Pedelec to cooldown.
2. If the problem still occurs, please change themotor.

15

DEALER MANUAL FOR DISPLAY

The display can show the errors of a pedelec. If an error is detected, the wrench icon
appears on the display and one of the following error codes will be displayed.

Error

Declaration

13

Error with the temperature
sensor inside of the battery

14

The protection temperatureinside the controller has reached
its maximum protection value

15

Error with the temperature
sensor inside the controller

Troubleshooting
1. Check all connectors from the battery are correctly
connected to the motor.
2. If the problem still occurs, please change theBattery.
1. Allow the pedelec to cool down and restart thesystem.
2. If the problem still occurs, please change thecontroller or contact your supplier.
1. Allow the pedelec to cool down and restart thesystem.
2. If the problem still occurs, Please change the controller or contact your supplier.
1. Restart the system
2. Check that the magnet attached to the spoke isaligned with the speed sensor and that the distanceis between 10 mm and 20 mm.
3. Check that the speed sensor connector is connected correctly.

21

Speed sensor Error

4. Connect the pedelec to BESST, to see if there is asignal from the speed sensor.
5. Using the BESST Tool- update the controller to see
if it resolves the problem.
6. Change the speed sensor to see if this eliminates
the problem. If the problem still occurs, pleasechange the controller or contact your supplier.
1. Check that all connections are connected correctly.

25

Torque signal Error

2. Please connect the pedelec to the BESST system tosee if torque can be read by the BESST tool.
3. Using the BESST Tool update the controller to see
if it resolves the problem, if not please change thetorque sensor or contact your supplier.

16

BF-DM-C-DP C10-EN November 2019  Declaration

Troubleshooting
1. Check that all connections are connected correctly.

26

Speed signal of the torquesensor has an error

2. Please connect the pedelec to the BESST system tosee if speed signal can be read by the BESST tool.
3. Change the Display to see if the problem is solved.
4. Using the BESST Tool update the controller to see
if it resolves the problem, if not please change thetorque sensor or contact your supplier.

27

Overcurrent from controller

Using the BESST tool update the controller. If the
problem still occurs, please change the controller orcontact your supplier.
1. Check all connections on the pedelec are correctly
connected.
2. Using the BESST Tool run a diagnostics test, to see
if it can pinpoint the problem.

30

Communication problem

3. Change the display to see if the problem is solved.
4. Change the EB-BUS cable to see if it resolves the
problem.
5. Using the BESST tool, re-update the controller
software. If the problem still occurs please change
the controller or contact your supplier.

33

Brake signal has an error(If brake sensors are fitted)

1. Check all connectors are correctly connected on
the brakes.
2. Change the brakes to see if the problem is solved.
If problem continues Please change the controller orcontact your supplier.

35

Detection circuit for 15V has
an error

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

36

Detection circuit on the keypad
has an error

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

  BF-DM-C-DP C10-EN November 201917

DEALER MANUAL FOR DISPLAY

Error

Error

Declaration

Troubleshooting

37

WDT circuit is faulty

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

41

Total voltage from the battery is
too high

Please change the battery.

42

Total voltage from the battery is
too low

Please Charge the battery. If the problem still occurs,
please change the battery.

43

Total power from the battery
cells is too highPlease change the battery.

44

Voltage of the single cell is toohighPlease change the battery.

45

Temperature from the battery is
too high

Please let the pedelec cool down.

46

The temperature of the battery
is too low

Please bring the battery to room temperature. If the
problem still occurs, please change the battery.

47

SOC of the battery is too highPlease change the battery.

48

SOC of the battery is too low

Please change the battery.

61

Switching detection defect62

Electronic derailleur cannot
release.

71

Electronic lock is jammed

81

Bluetooth module has an error

If problem still occurs, please change the battery.

1. Check the gear shifter is not jammed.
2. Please change the gear shifter.
Please change the derailleur.
1. Using the BESST tool update the Display to see if it
resolves the problem.
2. Change the display if the problem still occurs,
please change the electronic lock.
Using the BESST tool, re-update the software onto
the display to see if it resolves the problem.
If not, Please change the display.

18

BF-DM-C-DP C10-EN November 2019