DEALER MANUAL FOR DISPLAY

7 DEALER MANUAL FOR
DP C270.CAN

CONTENT
7.1 Important Notice2

7.2 Introduction of Display

2

7.7.4 	Headlights / backlighting

7

7.3 Product Description

3

7.7.5 	Walk Assistance8

7.7.3 	Selection Mode

77.3.1 	Specifications

3

7.7.6 	USB Charge Function

8

7.3.2 	Functions Overview

3

7.7.7 	Maintanence

8

7.4 Display Installation

4

7.5 Display Information

5

7.6 Key Definition

5

7.8.2 	“Information”

12

7.7 Normal Operation

6

7.8.3 	“Language”

14

7.7.1 	Switching the System ON/OFF

6

7.8.4 	“Themes”

14

7.7.2 	Selection of Support Levels

6   BF-DM-C-DP C270-EN November 2019

7.8 Settings
7.8.1 	“Display setting”

7.9 Error Code Definition

1

9
9

15

7.1 IMPORTANT NOTICE• Please use this product with care.

• If the error information from the display
cannot be corrected according to the instructions, please contact your retailer.

• Do not use thinners or other solvents toclean the display. Such substances candamage the surfaces.

• The product is designed to be waterproof. It
is highly recommended to avoid submerging
the display under water.

• Warranty is not included due to wear andnormal use and aging.

• Do not clean the display with a steam jet,high-pressure cleaner or water hose.

7.2 INTRODUCTION OF DISPLAY• Model: DP C270.CAN BUS• The label marking is as follows:• The housing material is PC, the window ishigh hardness glass, as following:

Note: Please keep the QR code label attachedto the display cable. The information from theLabel is used for a later possible software
update.

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7.3 PRODUCT DESCRIPTION• Storage temperature: -20℃~50℃• Speed indication (including maximum speed
and average speed, unit switching between
km and mile).

• Waterproof: IPX5

• Battery capacity indicator.

• Bearing humidity: 30%-70% RH• Automatic sensors explanation of the lighting system.

• Operating temperature: -20℃~45℃• Brightness setting for backlight.
• Indication of assistance level.
• Motor output power and output current
indicator.
• Kilometer stand (including single-trip
distance, total distance and remaining
distance).
• Walk assistance.
• Indication for error messages• Support level setting.
• Indication for consumption of energy CALORIES (Note: If the display has this function).
• Display for the remaining distance.
(Depends on your riding style)• Power-on password setting.
• Two UI interfaces are available for users tochoose.
• Six languages are available for users tochoose.
• USB charging (5V and 500mA)   BF-DM-C-DP C270-EN November 20193

DEALER MANUAL FOR DISPLAY

7.3.2 Functional Overview

7.3.1 Specifications

7.4 DISPLAY INSTALLATION
1.

According to the diameter of thehandlebar you can choose whether
to need a rubber ring (applicable tothe handlebar: Φ 22.2, Φ 25.4 or Φ
31.8). If the rubber ring is required,insert it into the correct position of thehandlebar.

2.

Open the clamps of display and mount on
the rubber rings. Place the display on to
the handlebar in the correct position. With
2X M3*10 screws tighten the display into
position. Torque requirement: 1N.m.

4

3.

Open the clamp on the control pad andplace it in the correct position, Using 1 X
M3*8 screw tighten the control pad onto
the handlebar. Torque requirement: 1N.m.

4.

Please link the cable of control pad (B) to
the display unit and link the display unit (A)to the EB-BUS cable.

BF-DM-C-DP C270-EN November 2019  

7.5 DISPLAY INFORMATION
2

3

4

5

1

The display shows
light is on.

2

USB charging indicator displays the icon, if
an external USB device is connected to thedisplay.

3

Maintenance indicator.

4

Time indication.

5

Speed indication.

6

Different modes: daily kilometers (trip) - total
kilometers (odo) - Maximum speed (max)- Average speed (avg) - Range (range) - Cadence (cadence) - Travel time (time) - Energy
consumption (calories(only with torquesensor fitted)) -cycle.

7

Indication for the capacity of battery in real
time.

8

Support level/ Walking assistance9

Input power indication/current indication.

8
9

6

7

7.6 KEY DEFINITION

Headlight

Up

Down

Mode

System On/Off   BF-DM-C-DP C270-EN November 20195

this symbol, if the.

DEALER MANUAL FOR DISPLAY

1

7.7 NORMAL OPERATION
7.7.1 Switching the System ON/OFF
Press and hold ” “ (>2S) on the display to turn on the system. Press and hold ”
turn off the system.

“ (>2S) again to

If the "automatic shutdown time" is set to 5 minutes (it can be set with the "Auto Off" function, See"Auto Off"), the display will automatically be turned off within the desired time when it is not in operation. If the password function is enabled, you must enter the correct password to use the system.

7.7.2 Selection of Support Levels
When the display is turned on, press theor(<0.5S) button to switch to the support level, thelowest level is 0, the highest level is 5. When the system is switched on, the support level starts inlevel 1. There is no support at level 0.

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BF-DM-C-DP C270-EN November 2019  

Briefly press the(0.5s) button to see the different trip modes.

daily kilometers (trip) - total kilometers (odo) - Maximum speed (max) - Average speed (avg) - Range(range) - Cadence (cadence) - Travel time (time) - Energy consumption (calories(only with torquesensor fitted)) -cycle.

7.7.4 Headlights / backlighting
Hold the(>2S) button to activate the headlight and taillights.

Hold the(>2S) button again to turn off the headlight. The brightness of the backlight can be set
in the display settings "Brightness". If the display /Pedelec is switched on in a dark environment,
the display backlight/headlight will automatically be switched on. If the display backlight/headlighthas been manually switched off, the automatic sensor function is deactivated. You can only turn on
the light manually, after switching on the system again.

   BF-DM-C-DP C270-EN November 20197

DEALER MANUAL FOR DISPLAY

7.7.3 Selection Mode

7.7.5 Walk Assistance7.7.7 Maintanence

The Walk assistance can only be activatedwith a standing pedelec.

With a mileage of more than 5000 km(or 100 charge cycles), the " " icon will
displayed on the display. Every 5000 km theActivation: Press the
button until thissymbolappears. Next hold down the
button whilst thesymbol is displayed.
Now the Walk assistance will activate. The
symbolwill flashes and the pedelec
moves approx. 6 km/h. After releasing the
button, the motor stops automaticallyand switches back to level 0.

icon " " is displayed every time. This function can be set in the display settings.

7.7.6 USB Charge Function
When the display is off, insert the USB
device to the USB charging port on the HMI,
and then turn on display to charge. If thedisplay is on, you can direct charge for USB
device. the maximum charging voltage is
5V and the maximum charging current is
500mA.

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7.8 SETTINGS
7.8.1.1 “Unit” Selections in km/Miles
Press theor(<0.5S) button to highlight “Unit” in the Display setting menu, andthen press the(<0.5S) button to select.
Then with theorbutton to choose
between “Metric” (kilometer) or “Imperial”(Miles). Once you have chosen your desired(<0.5S) button to
selection, press thesave.

If no button is pressed within 20 seconds,
the display will automatically return to themain screen and no data will be saved.

7.8.1.2 “Service Tip” Switching thenotification on and off

You can press and hold theand(>1S) button at any time, to return to themain screen.

Press theor(<0.5S) button tohighlight “Service Tip” in the Display setting
menu, and then press(<0.5S) to select.
Then with theorbutton to choose
between “ON” or “OFF”. Once you havechosen your desired selection, press the(<0.5S) button to save.

7.8.1 “Display setting”
In “Setting” interface, briefly press theor(<0.5S) button to select Display Setting,and then briefly press the(<0.5S) button
to access the following selections.

   BF-DM-C-DP C270-EN November 2019

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DEALER MANUAL FOR DISPLAY

After the display is turned on, double press
thebutton to access the “Setting” menu.
By pressing theorbutton (<0.5S) ,you can select: Display Setting, Information,
Language, Themes or EXIT. Then press the(<0.5S) button to confirm your selected
option.

7.8.1.3 “Auto Off” Set Automatic systemswitch off time

7.8.1.5 “Brightness” Display brightness
Press theor(<0.5S) button tohighlight “Brightness” in the Display setting
menu. Then press(<0.5S) to select.
Then with theorbutton to choose
between "25%" / "50%" / "75%" /"100%". Once you have chosen your desired selection, press the(<0.5S) button to save.

Press theor(<0.5S) button tohighlight “Auto Off” in the Display setting
menu, and then press(<0.5S) to select.
Then with theorbutton to choose
the automatic Off time as “Off” / “1Min” “10Min”, OFF means don't turn off. Onceyou have chosen your desired selection,press the(<0.5S) button to save.

7.8.1.6 “MAX PAS” Support level
The “Max Pas” can‘t be set.

7.8.1.4 “TRIP Reset” Reset mileage

7.8.1.7 “Back Light” Set light sensitivity

Press theor(<0.5S) button tohighlight “TRIP Reset” in the Display setting
menu, and then press(<0.5S) to select.
Then with theorto select “YES” toreset or “NO” don‘t to reset , by reset the
maximum speed (MAXS), includes average
speed (AVG), single-trip distance (TRIP) will
be to clear. Then press the(<0.5S) button
to save.

Press theor(<0.5S) button tohighlight “Back Light” in the Display setting
menu. Then press(<0.5S) to select. Thenwith theorbutton to select the levelof the light sensitivity as“0”/“1”/“2”/“3”/“4”/“5”. Once you have chosen your desired selection, press the(<0.5S) button to save.

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BF-DM-C-DP C270-EN November 2019  

Press theor(<0.5S) button tohighlight “Password” in the Display setting
menu. Then by briefly pressing(<0.5S)
to enter the password selection. Now again
with theor(<0.5S) buttons highlight“Start Password" and press the(<0.5S)
button to confirm. Now again using theor(<0.5S) Button choose between “ON”
or “OFF” and press the(<0.5S) button toconfirm.

After entering the wrong number threetimes, the system switches off. If you haveforgotten the password, please contact yourretailer.
Changing the password:
Press theor(<0.5S) button to choose
Password in the menu. Then by briefly
pressing(<0.5S) to enter the password
section. Now again with theor(<0.5S) button highlight “Reset Password"
and press the(<0.5S) button to confirm.
Now with theor(<0.5S) buttons andhighlight “Reset Password” and with the(<0.5S) button to confirm.

Starting password:

By entering your old password once, followed by inputting the new password twice,then your password will be changed.

Select “ON” in“Start PassWord” interface,then briefly pressing(<0.5S) to confirm.
Now you can input your 4-digit pin code. By
using theor(<0.5S) button choose
numbers between "0-9". By briefly pressing
the(<0.5S) button you can move on to
the next number.

After entering your desired 4-digit code, youmust re-enter the 4-digits you chose, to ensure the code is correct. Then the interface
exit back automatically to original interface
within two seconds.
   BF-DM-C-DP C270-EN November 201911

DEALER MANUAL FOR DISPLAY

After selecting a password, the next time
you turn on the system it will ask you to
input your password. Press theor(<0.5S) button to select the numbers, Thenpress briefly(<0.5S) to confirm.

7.8.1.8 “Password”

Deactivating the password:
In the “Password” interface, with theor(<0.5S) buttons to highlight “Start
Password" and press the(<0.5S) button
to confirm. Then use theor(<0.5S)
Button to choose “OFF” and press the(<0.5S) button to confirm.
Now enter your password, to deactivate it.

7.8.2 “Information”
Once the system is turned on, double press the
button to access the “Setting” menu. Now bypressing theor(<0.5S) button to highlightthe "information", and press the(<0.5S)
button to confirm.

7.8.1.9 “Set Clock”
Press theor(<0.5S) Button to highlight “Set Clock” in the Display setting menu.
Then briefly press the(<0.5S) button toconfirm selection. Now press theor(<0.5S) button and input the correct number(time) and press the(<0.5S) button tomove to the next number. After entering thecorrect time, press the(<0.5S) button toconfirm and save.

7.8.2.1 Wheel Size and Speed Limit
The "Wheel Size” and "Speed Limit” cannot
be changed, this information is here to beviewed only.
7.8.2.2 Battery Information
Press theor(<0.5S) button to accessthe "Battery Info" menu, and then press the(<0.5S) button to confirm. Now press
theor(<0.5S) button to select "Back”
or “Next Page", now you can view all thebattery information.

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Cell Voltage 1 (mV)

Cell Voltage 2

Cell Voltage 2 (mV)

Cell Voltage n

Cell Voltage n (mV)NOTE: If no data is detected, "--" is displayed.
7.8.2.3 Controller Information
Press theor(<0.5S) button and select"Ctrl Info", and then press the(<0.5S)
button to read the software and hardware
data of the controller. To exit, press the(<0.5S) button, or select “Back” to return tothe information interface.

Content

Explanation

TEMP

Current temperature indegrees (°C)

TotalVolt

Voltage (V)Current

Discharge (A)Res Cap

Remaining Capacity (Ah)Full Cap

Total Capacity (Ah)

RelChargeState

Default Loader Status (%)

AbsChargeState

Instant charge (%)

Cycle Times

Charging cycles (number)

M.N.T

Maximum time in which
no charge was made (Hr)

L.N.T

Last Uncharge Time (Hr)Total Cell

Number (individual)

SW

Software Version

HW

7.8.2.4 Display Information
Press theor(<0.5S) button and select"Display Info", then press the(<0.5S)
button to read the software and hardware
data of the display. To exit, press the(<0.5S) button, or select “Back” to return tothe information interface.

Hardware Version   BF-DM-C-DP C270-EN November 201913

DEALER MANUAL FOR DISPLAY

Cell Voltage 1

7.8.3 “Language”

7.8.2.5 Torque Information
Press theor(<0.5S) button and select“Torque info”, then press the(<0.5S)
button to read the software and hardware
data of the torque. To exit, press the(<0.5S) button, or select “Back” to return tothe information interface.

Once the system is turned on, double press
thebutton to access the “Setting” menu.
Now by pressing theor(<0.5S) button
to highlight the "Language", and press the(<0.5S) button to confirm. Now press theor(<0.5S) button to select “English”, “German”,“Dutch”, “French”, “Italian” or “Czech”, Onceyou have chosen your desired selection, press the(<0.5S) button to save, then select “Back” toreturn to the setting interface.

7.8.2.6 Error CodePress theor(<0.5S) button and select“Error Code”, and then press the(<0.5S)
button to confirm. It shows error information for the last ten errors of the pedelec.
Error code "00"means that there is no error.
To exit, press the(<0.5S) button, or
select “Back” to return to the informationinterface.

7.8.4 “Themes”
Once the system is turned on, double press the
button to access the “Setting” menu. Now bypressing theor(<0.5S) button to highlightthe "Language", and press the(<0.5S) button
to confirm. Now press theor(<0.5S)
button to select “Fashion” or “Sporty”, Once you
have chosen your desired selection, press the(<0.5S) button to save.

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7.9 ERROR CODE DEFINITION
will beNote: Please read carefully the description of the error code. When the error code appears, pleasefirst restart the system. If the problem is not eliminated, please contact your dealer or
technical personnel.

Error

Declaration

04

The throttle has fault.

05

The throttle is not back in its
correct position.

07

Overvoltage protection

Troubleshooting
1. Check the connector and cable of the throttle are
not damaged and correctly connected.
2. Disconnect and reconnect the throttle, if still nofunction please change the throttle.
Check the connector from the throttle is correctly
connected. If this does not solve the problem, pleasechange the throttle.
1. Remove and re-Insert the battery to see if it
resolves the problem.
2. Using the BESST tool update the controller.
3. Change the battery to resolve the problem.
1. Check all connectors from the motor are correctly
connected.

08

Error with the hall sensor signal
inside the motor

09

Error with the Engine phase’s

10

The temperature inside the engine has reached its maximum
protection value

11

The temperature sensor inside
the motor has an error

Please change the motor.

12Error with the current sensor in
the controller

Please change the controller or contact your supplier.

   BF-DM-C-DP C270-EN November 2019

2. If the problem still occurs, please change themotor.
Please change the motor.
1. Turn off the system and allow the Pedelec to cooldown.
2. If the problem still occurs, please change themotor.

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DEALER MANUAL FOR DISPLAY

The HMI can show the faults of Pedelec. When a fault is detected, the icon
indicated and one of the following error codes will be indicated too.

Error

Declaration

13

Error with the temperature
sensor inside of the battery

14

The protection temperatureinside the controller has reached
its maximum protection value

15

Error with the temperature
sensor inside the controller

Troubleshooting
1. Check all connectors from the battery are correctly
connected to the motor.
2. If the problem still occurs, please change theBattery.
1. Allow the pedelec to cool down and restart thesystem.
2. If the problem still occurs, please change thecontroller or contact your supplier.
1. Allow the pedelec to cool down and restart thesystem.
2. If the problem still occurs, Please change the controller or contact your supplier.
1. Restart the system
2. Check that the magnet attached to the spoke isaligned with the speed sensor and that the distanceis between 10 mm and 20 mm.
3. Check that the speed sensor connector is connected correctly.

21

Speed sensor Error

4. Connect the pedelec to BESST, to see if there is asignal from the speed sensor.
5. Using the BESST Tool- update the controller to see
if it resolves the problem.
6. Change the speed sensor to see if this eliminates
the problem. If the problem still occurs, pleasechange the controller or contact your supplier.
1. Check that all connections are connected correctly.

25

Torque signal Error

2. Please connect the pedelec to the BESST system tosee if torque can be read by the BESST tool.
3. Using the BESST Tool update the controller to see
if it resolves the problem, if not please change thetorque sensor or contact your supplier.

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BF-DM-C-DP C270-EN November 2019  Declaration

Troubleshooting
1. Check that all connections are connected correctly.

26

Speed signal of the torquesensor has an error

2. Please connect the pedelec to the BESST system tosee if speed signal can be read by the BESST tool.
3. Change the Display to see if the problem is solved.
4. Using the BESST Tool update the controller to see
if it resolves the problem, if not please change thetorque sensor or contact your supplier.

27

Overcurrent from controller

Using the BESST tool update the controller. If the
problem still occurs, please change the controller orcontact your supplier.
1. Check all connections on the pedelec are correctly
connected.
2. Using the BESST Tool run a diagnostics test, to see
if it can pinpoint the problem.

30

Communication problem

3. Change the display to see if the problem is solved.
4. Change the EB-BUS cable to see if it resolves the
problem.
5. Using the BESST tool, re-update the controller
software. If the problem still occurs please change
the controller or contact your supplier.

33

Brake signal has an error(If brake sensors are fitted)

1. Check all connectors are correctly connected on
the brakes.
2. Change the brakes to see if the problem is solved.
If problem continues Please change the controller orcontact your supplier.

35

Detection circuit for 15V has
an error

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

36

Detection circuit on the keypad
has an error

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

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DEALER MANUAL FOR DISPLAY

Error

Error

Declaration

Troubleshooting

37

WDT circuit is faulty

Using the BESST tool update the controller to see if
this resolves the problem. If not, please change thecontroller or contact your supplier.

41

Total voltage from the battery is
too high

Please change the battery.

42

Total voltage from the battery is
too low

Please Charge the battery. If the problem still occurs,
please change the battery.

43

Total power from the battery
cells is too highPlease change the battery.

44

Voltage of the single cell is toohighPlease change the battery.

45

Temperature from the battery is
too high

Please let the pedelec cool down.

46

The temperature of the battery
is too low

Please bring the battery to room temperature. If the
problem still occurs, please change the battery.

47

SOC of the battery is too highPlease change the battery.

48

SOC of the battery is too low

Please change the battery.

61

Switching detection defect62

Electronic derailleur cannot
release.

71

Electronic lock is jammed

81

Bluetooth module has an error

If problem still occurs, please change the battery.

1. Check the gear shifter is not jammed.
2. Please change the gear shifter.
Please change the derailleur.
1. Using the BESST tool update the Display to see if it
resolves the problem.
2. Change the display if the problem still occurs,
please change the electronic lock.
Using the BESST tool, re-update the software onto
the display to see if it resolves the problem.
If not, Please change the display.

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