Case Study

Regional Credit Union Gets Strong
Returns on Password Management

A growing credit union uncovers opportunities to update andfortify outmoded password management procedures.

Challenge• R equirement to comply with strict data security requirements• Weak password practices among employees

Solution• Password manager and digital vault• 2
 FA for extra protection• Auditing capabilities• Secure password sharingResults• Password management visibility• S tronger password policy enforcement• Reduced help desk calls© 2019 Keeper Security, Inc.

2

About Quest Federal Credit Union
Quest Federal Credit Union, based in Kenton, Ohio, has$119 million in assets, more than 13,700 member/owners
and nine branch locations. In 2019, Quest celebrated its
50th year serving member/owners and the communities
in their three-county area.

The Challenge
As a small but fast-growing financial institution, Quest
Federal Credit Union is subject to the same government
regulations and data compliance rules as large national
players. Quest stores member/owners’ sensitive
personal and financial data as well as information related
to operations, disaster recovery, business intelligenceand other mission-critical functions. Although strong
cybersecurity was a high priority, Quest was vulnerable
when it came to password management.
Quest
Questisissubject
subjecttotothe
thesamesamegovernment
government
regulations
regulationsand
anddatadatacompliancecompliancerules
rulesasaslarge
largenational
nationalplayers.
players.
Since financial institutions are common targetsof phishing attacks and other cybercrime, Quest’s
management team had deployed Keeper’s password
manager to protect their personal passwords, files andother digital assets. Chief Information Officer Brian
Sprang and other executives soon realized they needed
the same comprehensive data security for all Questemployees. “As in many companies, I saw weak password
management with handwritten passwords stuffed
into top desk drawers and the same passwords used
repeatedly,” Brian recalled. “These are some of themany unsafe password practices that are so common.”

Importantly, they wanted to deploy the solution on
all desktop and mobile devices, regardless of operating
system, to accommodate Quest’s BYOD (bring yourown device) policy.

The Keeper Solution
After evaluating several options, Brian chose theKeeper password management solution for all Quest
employees. In addition to features such as private
vaults for each employee, an automated password
generator, secure file storage and shared folders
and passwords, Quest took advantage of Keeper’s
two-factor authentication (2FA) for an added layer ofprotection. “The solution from Keeper Security fit all
our requirements,” said Brian. “We were able to rapidly
deploy it to all our employees, across all device types
and operating systems.”

The Results
Keeper gives Brian and other Quest executives
visibility into who is using the password management
solution. This enables them to enforce password and2FA policies, drive best practices and leverage internalcontrols. “The reporting features are very robust,”
Brian said of the Keeper solution. He noticed an
immediate reduction in time spent resetting passwords
and in the number of associated help desk calls.
Keeper also improved Quest’s compliance with security
regulations. “I know we all sleep better atnight knowing Keeper is protecting us.”
I know we all sleep better at nightknowing Keeper is protecting us.

Working with Quest’s executive team andsecurity officer, Brian made a list of criteria for an
enterprise-wide password management solution.
They insisted on encryption for security, auditing
capabilities for visibility into employees’ password
practices, secure password sharing across management
teams, rapid deployment and low maintenance.

© 2019 Keeper Security, Inc.

3

The Impact

About Keeper

Financial services firms experience cybersecurity
attacks 300 times more often than businesses inother industries.1 Weak passwords, which lead to81 percent of data breaches across all industries,2
are a big contributing factor.

Keeper Security develops leading password
manager and security software for protecting
businesses and client information. Keeper works
with companies of all sizes across every industry
to mitigate the risk of data breaches, bolster
data security and privacy, increase employee
productivity and strengthen cybersecurity
reporting and compliance.

Weakpasswords
lead
to to81 81
percent
Weakpasswords
leadof percent
data breaches.
of data breaches.
Password management must be prioritized forall employees who have access to valuable data.
For Quest, the Keeper solution helps them protect
member/owner assets and continue to serve theircommunities with integrity.

To learn more about Keeper Security’s leading
password manager and security software, visit
keepersecurity.com.

Mirchandani, Bhakti. “Laughing All The Way To The Bank: Cybercriminals
 Targeting U.S. Financial Institutions,” Forbes, August 28, 201812Verizon Data Breach Investigations Report, 2017

keepersecurity.com | sales@keepersecurity.com

REV 6.27.19 © 2019 Keeper Security, Inc.

4