Case study

Getting topatients faster
How Logis Solutions worked with HERE
to transform emergency dispatch,routing and incident prediction

Logis Solutions needed

To optimize computer-aided
dispatch (CAD) for emergency
responders
Read more

HERE delivered

Highly accurate and realtime location data for faster
response times and journeys
Read more

Public safety agencies gained

A life-saving solution
enabling first responders
to optimize resources
Read moreLogis Solutions needed

To optimize computer-aided dispatch (CAD) for first responders
Logis Solutions’ emergency dispatch solution supports major publicand private providers of emergency medical services (EMS) and nonemergency transfers from across the world. In time-critical incidents
such as roadside accidents, how quickly an ambulance unit reaches
a site can be life changing. That’s why Logis Solutions’ goal is toempower its customers to respond faster to every incident with thebest possible resources.
Logis Solutions’ CAD solution enables its customers to optimize theirdispatch process and fleet utilization. It provides visibility into unit
location, the site of the incident and the travel time between the two.
This helps fleet managers dispatch the unit that can respond to anincident in the shortest possible time.
Logis Solutions performs approximately three million calculations
per minute for its customers, and virtually all of those calculations
are location-based. To help units reach incidents even faster, Logis
Solutions needs to provide precise, relevant and complete location data.
After searching for a technology partner, Logis Solutions chose towork with HERE to access accurate data with global coverage. “WithHERE APIs, we can get real-time traffic data without having to do
anything ourselves. That was the basic decision point for us; it forms
the basis of everything we do,” says René Munk Joergensen, Partnerat Logis Solutions.

See how Logis Solutions uses here location data to get EMS units to theright location faster“Everything falls apart if we don’t have valuable,
reliable location data”

About Logis Solutions
Logis IDS is a computeraided dispatch (CAD)
intelligent decision
support (IDS) solution. It’sa tool for dispatchers in
the EMS market, including
non-emergency transfersand homecare services.
With HERE location data,Logis IDS offers nextgeneration mapping,including multiple maplayers, searching ofboth online and offline
address and real-time
map updates. Logis
IDS can also integrate
existing address data for
a combined search.

René Munk Joergensen, Partner at Logis Solutions

Why HERE?
Data accuracy

HERE provides the mostaccurate data for location
and routing in every country
Logis Solutions operates in.

Ease of integration

Open APIs and data services
that are simple to plug into
Logis Solutions’ platform.

Want to talk? We do, too. Get in touch here.

Completeness#1 location platform forcompleteness including points
of interest (POI) data to improvecoverage in rural areas.

Real-time data

Logis Solutions can integratesituational data, such as real-timetraffic information, which canshave minutes off each journey.

Global coverage

Logis Solutions can use
the HERE location platform
to support its customers
worldwide.
©2020 HERE | here.com

HERE delivered

Accurate and real-time location data for faster response times and journeys
Logis Solutions uses HERE data on traffic flows, accidents, construction, speed limits andmore. This allows its customers to calculate how far each unit can travel within a given time,
understand which unit is in the closest proximity and provide more accurate ETAs.
It uses multiple APIs including HERE Places with point of interest (POI) data, which is vital inrural areas with long roads and fewer physical addresses. The HERE Mobile SDK allows Logis
Solutions’ customers to track the current location of an emergency vehicle. It shortens arrival
times by planning routes in real-time, directing the driver to the exact location of the incidentand avoiding bottlenecks.
Logis Solutions’ customers also have the ability to examine past performance based on location.
Previously, an EMS provider could only access the city or zip code of an incident, not thecoordinates. Any predictive or demand analysis was based on generic data without location context.

“Now, the quality of location data
we provide using HERE location
technologies is extremely reliable.”René Munk Joergensen, Partner at Logis Solutions

Want to talk? We do, too. Get in touch here.

©2020 HERE | here.com

Public safety agencies gained

A life-changing solution to enhance care with fewer resources
With real-time visibility into the road network and reliable location data, Logis Solutions’customers can reduce response times, arrive at emergency sites faster, optimize resource
planning and improve consistency across their service.
Logis Solutions’ customers can now automate the dispatch process. Instead of looking at
a map and spending a minute calculating which unit to send, dispatch can happen within
three milliseconds.
HERE routing information also feeds Logis Solutions’ AI simulations which can predict
future events based on historical calls and data trends. Using Logis Solutions, EMS
providers can now combine location data with medical information to predict demand andplace a unit in the right place before an accident occurs.
Automation combined with optimized fleet management and predictive planning makes it
possible to handle more incidents with fewer resources, while improving response times
and providing a better patient experience.

“Routing, real-time traffic, predictive analysis – everything
HERE helps us do – eventually all flow back to getting to
the patient very quickly.”
René Munk Joergensen, Partner at Logis Solutions

The results
Better accuracy

by using the #1 location
platform with real-time data.

Consistent navigation

using reliable data helps
customers locate every
patient faster.

Want to talk? We do, too. Get in touch here.

Automated dispatch

reduces the time it takes todispatch emergency units fromminutes to three milliseconds.

More control

with clear oversight into theroad network and real-timeinformation.

Easier map maintenanceusing APIs to update
automatically, avoiding
lengthy manual changes.

©2020 HERE | here.com

Want to follow in Logis Solutions’ footsteps?
You probably have some questions first: What’s it like to work with HERE?
Will it be an easy process? How much will it cost?

Get answers

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About HERE
HERE, a location data and technology platform, moves people, businesses and cities
forward by harnessing the power of location. By leveraging our open platform, weempower our customers to achieve better outcomes – from helping a city manage its
infrastructure or a business optimize its assets to guiding drivers to their destination
safely. To learn more about HERE, please visit www.here.com and http://360.here.com.

Want to talk? We do, too. Get in touch here.

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Get in touch©2020 HERE | here.com