Case Study

Focus on Communication, Connectivity, andSecurity: Pepperl+Fuchs Focuses Fully on
Spatially Flexible Work Assignments
Pepperl+Fuchs
Industry:
Manufacturing
Location:
Mannheim, Germany
Product:
BlackBerry Spark® UEM Suite1
Website:www.pepperl-fuchs.com

Remote Work Concept Forms a Solid Pillar at the Manufacturerof High-Performance Sensor Technology for Industry
For more than 70 years, Pepperl+Fuchs has been a pioneer in the field of industrial
sensor technology and explosion protection. With its portfolio, the company
supports both conventional and industry-4.0-capable applications. In order toopen up the performance potential of Industry 4.0 for the process industry as
well, Pepperl+Fuchs is working intensively within a consortium to make Ethernet
usable for this market. The aim is to set the course for Industry 4.0 to make its
entrance everywhere in the automation industry. This requires a set of reliable,
networked communication technologies for the mobile use of employees fromproduct development, sales, support, and communications. Here, the company
relies on BlackBerry® solutions.

An Inherently Mobile Company
Originally, BlackBerry® smartphones were mainly used for business communication
at Pepperl+Fuchs. The management was often on the road to meet with partners
and colleagues. Seamless access to emails, contacts, and the calendar was alsoessential on business trips, so the company decided to use BlackBerry devices
as early as 2003. As smartphone technology evolved, the company began to lookat how it could use the devices to enable a wider base of its workforce to benefit
from the advantages in their daily work. Finally, the industrial supplier extended
the use of BlackBerry to a number of other areas of the company, such as fieldservice and sales.
As BlackBerry discontinued production of its smartphones with BlackBerry 10
operating system, Pepperl+Fuchs was required to look for another mobile operating
system. They finally decided on iOS. The company needed a secure management
solution that could guarantee this change without interfering with its resources
or interfering with workflows. The choice fell on the Dynamics container solution,
which BlackBerry had adopted with the purchase of Good Technology.
“For us, it is essential that our employees can always access our services andapplications via a secure and stable infrastructure - whether in the Australianoutback, Asia, Europe, or America,” says Markus Bummel, IT SIS/MC Administrator
at Pepperl+Fuchs. “It is also very important to us that our employees are satisfied
with the solutions we offer them. We were therefore looking for a suitable approachto combine both in the form of a company-specific and individually designedequipment deployment”. In addition to a secure device management solution,
Pepperl+Fuchs needed a way to effectively and efficiently separate work-related
and personal data on its proprietary equipment.

“We are the world
leader in sensor
technology and trust
BlackBerry to secure
our mobile devices
worldwide. Thecompany has provided
us with a stable, crossplatform solution thatallows our employees
to work seamlessly,connected, andwithout compromisingsecurity”.
- Markus Bummel,
IT SIS/MC Administrator
at Pepperl+Fuchs

Clear Advantages of a Long-Term Business Relationship
Having worked with BlackBerry for 12 years, Pepperl+Fuchs decided to choosea solution from the corresponding portfolio again in 2015 and took two different
options from the BlackBerry Spark® UEM Suite2. Together, these offer employees
secure access to their email inbox, calendar, and contacts, as well as secure surfing.
They also guarantee secure file exchange, custom ISV applications and application
containerisation via BlackBerry® DynamicsTM.
“The BlackBerry solutions have several significant advantages over the competition,”
explains Bummel. “The other vendors we evaluated had shortcomings in terms ofinfrastructure, speed, or usability.” Against this background, the knowledge of being
able to trust BlackBerry was even more important—Pepperl+Fuchs had worked withthe company for years and knew that its solutions were stable and reliable. “WithBlackBerry, the entire range of functions is directly integrated into one solution,”he adds. “In combination with the high-security standards and the cost balance,
this proved to be the decisive factor for the use in our company”.
Pepperl+Fuchs was supported in the introduction of ISEC7, a global provider ofmobile, digital solutions. As one of BlackBerry’s largest partners, ISEC7 provides
comprehensive technical support in the local language for customers around theworld. With ISEC7, they have a partner who can provide even better support throughits many years of know-how in the area of BlackBerry solutions.
BlackBerryCase Study: Pepperl+Fuchs | 2Pepperl+Fuchs benefits from the very close cooperation between BlackBerry andISEC7. It is always the same team behind it, which facilitates cooperation between
specialist departments and service. In the case of Pepperl+Fuchs, there is also a
dedicated support manager (PSM) on the BlackBerry side, which is only available
for ISEC7. This gives Pepperl+Fuchs direct contact to BlackBerry. This means amuch faster escalation and thus the fastest possible solution to any problems.
Currently, Pepperl+Fuchs uses the BlackBerry software to manage around 1,300
users with a total of 1,800 devices distributed across 50 countries. Althoughmainly iOS devices are used, Android devices are also among them. These are
manufactured by ecom GmbH, a market leader in security-oriented smartphones
and tablets, which was recently acquired by Pepperl+Fuchs. They are explosionproof and specially designed for use in industrial environments. These devices arealso in daily use by Pepperl+Fuchs employees and are secured via the BlackBerrysolution.

Safety and Productivity: The Best of Both Worlds
Employees in the field or on business trips can now quickly access email, calendar,and contact synchronisation when needed. They also have direct and secureaccess to Pepperl+Fuchs’ internal applications, including the ERP platform, CRM
platform, and file access. Finally, they are able to use custom applications for avariety of individual process flows, such as the secure capture and transmission ofinfrastructure photos at maintenance sites. All this can be achieved with minimal
workflow disruption and without compromising sensitive data on the devices.
“Thanks to BlackBerry, private and business data can be easily separated, so we
don’t have to worry about endangering the privacy of employees,” explains Bummel.
Employees can also freely use their company devices for private purposes without
consciously or unintentionally endangering business data, for example, by installing
an insecure third-party app. “Apart from the security aspect, perhaps the biggest
advantage of BlackBerry from the employees’ point of view is the registration
process,” he continues. “All that is required is an email address and an activation
code. Other vendors often require a lot of data entry, but with BlackBerry, it remains
extremely user-friendly.”
For more information, visit BlackBerry.com/Spark and follow @BlackBerrySparkon Twitter.
1&2

Formerly called BlackBerry® Secure UEM & Productivity Suites - Choice and Freedom Suites

About BlackBerryBlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises andgovernments around the world. The company secures more than 500M endpoints including 150M carson the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver
innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in
the areas of endpoint security management, encryption, and embedded systems. BlackBerry’s vision
is clear — to secure a connected future you can trust.

For more information, visit BlackBerry.com and follow @BlackBerry.
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