OtterBox
OtterBox takes its brand seriously. We work diligently to protect our reputation for providing
the highest quality products to our customers. In order to protect consumers fromcounterfeits and other infringing products, we partnered up with the VeRO Program toremove these items from eBay.
OtterBox has the exclusive right to use its trademarks and copyrights, which include productphotos and the OtterBox logo. We have many registered trademarks in a multitude ofcountries around the world, including, but not limited to, the United States, Canada, U.K.,
and China. To learn more about our intellectual property, please visit the following
webpage: OtterBox Intellectual Property.
There are a significant number of counterfeit and/or infringing OtterBox items listed oneBay. Sale of these items is illegal. The manufacture, distribution and/or sale of counterfeit
goods carry criminal penalties and civil liability in the U.S. and other countries.
Please Read if Your Listing Was Removed!
Our e-mail address for correspondence regarding listing removal is provided in the noticesent to you from eBay. If you contact us requesting information that is already contained
within this page, you will, unfortunately, not receive a response. Also, due to the number ofe-mails received on a daily basis, it may take up to a week to respond to any e-mails that
address issues not discussed below. In order for us to accurately respond to any inquiries,
we need your eBay seller ID and auction number. Without these, it will not be possible torespond with any relevant information.
Frequently Asked Questions
Q: Why was my auction removed? A: Your eBay auction was removed by eBay because
we believe that the item being sold was counterfeit and/or infringes on our intellectualproperty.
Q: Why did eBay allow me to post my auction if it contained infringing
content/goods? A: It is impractical to pre-screen all listings that are submitted to eBay. As
such, certain products that violate both the VeRO policy and our intellectual property areallowed to be listed and are only detected after the auction is posted.

Q: How did OtterBox determine that the goods in my auction were counterfeit and/orinfringing intellectual property rights? A: Due to the nature of eBay, we must make ourdecisions based on the pictures provided in your auction. Unfortunately, we do not disclose
the specific ways in which we identify counterfeit products. If we did, this information could
also be used by counterfeiters to further produce phony goods.
Q: Can OtterBox verify the authenticity of merchandise for sale on eBay? A: While wewould like to be able to assist you, OtterBox cannot verify the authenticity of any productthat is not purchased through one of our authorized distributors or retailers. Unfortunately,
there are a large number of counterfeit products in the marketplace, and we are committed
to addressing this issue. If you believe a seller or store is selling counterfeit OtterBox
products, please let us know by visiting the following link: Help OtterBox Fight Counterfeits!
Q: Why does OtterBox care if I sell a single piece of unauthorized OtterBox
merchandise? A: We have expended considerable resources to develop and maintain areputation of providing the highest quality products to our customers. Through the auction ofcounterfeit merchandise, people attempt to trade off of our well-earned reputation. Theseauctions not only cause monetary damage, but may also damage our reputation, as many
purchasers of inferior counterfeit products will attribute the poor quality merchandise toOtterBox.
Q: Why was my auction singled out? I see a bunch of other auctions selling the same
items! A: We work diligently to ensure that the majority of auctions offering infringing goods
are removed from eBay. However, given the extremely high volume of merchandise that isoffered for sale, it is almost impossible to identify and remove all such auctions.
Q: Why didn’t OtterBox contact me directly before reporting my auction to eBay? A:
Unfortunately, due to the volume of auctions that are targeted for removal, the amount oftime necessary to contact each eBay seller individually is not practical.
Q: Can I list an item if I explicitly state that it is NOT GENUINE? A: NO! Any disclaimer
regarding the authenticity of goods, such as “fake” or “knockoff”, is not permitted undereBay policy.
Q: What if I decide to re-post an auction once it has been removed? A: If you decide to
re-post an infringing product after eBay has removed the first auction for it, please be awarethat your account may be temporarily or permanently suspended from eBay.
Q: Can I use OtterBox’s logo or other images owned by OtterBox to make my auction
listing more appealing? A: Unfortunately, this is not permitted. We do not authorize any of
our resellers to sell on eBay, and as such, we do not allow the use of our logos or otherimages.