Employees Helping to Co-Create
Customer Happiness
MARUI GROUP creates unique value by forming intrinsic links between
the businesses and human resources of all Group companies to give rise
to a united MARUI GROUP. The growth of all individual employees isabsolutely essential to creating this value. We feel that this growth is best
stimulated by our profession change system, which entails personnel
relocations at different Group companies and divisions. This system was
implemented to help employees continue to build upon their techniquesand specialties and to develop human resources that are highly adept at
responding to change. In this section, we will introduce some of theGroup’s employees, delivering messages in their own words to paint a
picture of how they go about their daily duties.

Yuko Mizushina

Takayuki Matsuzaka

In my current position, I am making good use of
the customer service techniques I learned on themenswear sales floor. I always do my best to
provide customers visiting our card application
centers with value that exceeds their expectations.

I strive to contribute to an environment in which all
employees can feel energized in their daily workand to create opportunities for personal growth. I
too hope to grow together with the individuals that
I see continually tackling new challenges.

2012 (Joined)	Menswear Sales Floor, Kashiwa MaruiMARUI CO., LTD.

1999 (Joined)	Casual Menswear Sales Floor, Ueno Marui(currently Marui City Ueno)
MARUI CO., LTD.

2016 (Current)	EPOS Card Application Center,
Yurakucho Marui
Epos Card Co., Ltd.

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2016 (Current)	Personnel Section, Personnel Division
MARUI GROUP CO., LTD.

Miki Hiasa

Ryota Takahashi

Rie Ogasawara

Kiyotaka KosugeThere are many obstacles that must be overcomein space production. However, when I see thefinished stores and the smiles on the faces of ourcustomers, I feel inspired to continue giving myvery best during future projects.

It brings me great joy when I am able to make myideas a reality. The successes and failures I experienced in my previous position in sales promotion
and planning are now providing the foundation formy success in my current position.

I feel the greatest joy when we first start up a newsystem. My job requires a capacity to consider theuser’s perspective, and I feel that I am making
good use of my prior experience on the sales floor.

I am currently responsible for dispatch and time
management of trucks. I was previously a truck
driver, and this experience helps smoothcoordination with drivers.

2001 (Joined)	Space Production Division
AIM CREATE CO., LTD.

2009 (Joined)	Menswear Sales Floor, Kokubunji MaruiMARUI CO., LTD.

2008 (Joined)	Interior Item Sales Floor, Omiya MaruiMARUI CO., LTD.

1994 (Joined)	Yokohama Distribution Center
MOVING CO., LTD.

2016 (Current)	Direction Section 5, Design Department
Space Production Division
AIM CREATE CO., LTD.

2016 (Current)	Omni-Channel Retailing Section,
Omni-Channel Retailing Division
MARUI CO., LTD.

2016 (Current)	Operation Data, Operation System
Development Department
Operation System Development Division
M & C SYSTEMS CO., LTD.

2016 (Current)	Vehicle Management,
Operation and Facility Management
MOVING CO., LTD.

Yumi Saito
I am responsible for returns and settlement ofaccounts. I remain always appreciative of thesupport of those around me as I do my part inhandling the tasks that underpin operations.
2012 (Joined)	Contract Section, Planning Division
MARUI HOME SERVICE Co., Ltd.
(Temporary employee since 2003)2016 (Current)	Contract Section, Planning Division
MARUI HOME SERVICE Co., Ltd.

Yukio Kaneda

Yoshimi Ishikawa

Takehide Nanbu

Helping new employees grow and develop is highly
rewarding. I hope that younger employees will
actively take on new challenges without fear of failure.

I strive to understand the individual personalitiesof each differently abled employee I work with inorder to be more considerate of their needs andbetter support them. Watching these employees
grow fills me with joy.

I propose payment plans to help customers getout of debt. I always listen carefully to the circumstances of customers falling behind on theirpayments and take a cooperative stance.

1989 (Joined)	Facility Management,
Oimachi Marui (closed in 2007)MARUI FACILITIES Co., Ltd.
2016 (Current)	Facility Management Site,
Marui Family Shiki
MARUI FACILITIES Co., Ltd.

2007 (Joined)	Women’s Accessory Sales Floor,
Ueno Marui (currently Marui City Ueno)
MARUI CO., LTD.
2016 (Current)	Supply Management
MARUI KIT CENTER CO., LTD.

1995 (Joined)	Womenswear Sales Floor,
Oimachi Marui (closed in 2007)MARUI CO., LTD.
2016 (Current)	Collection Section 1,
Receivable Collection Division
MRI Co., Ltd.

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