INSTRUCTIONS FOR UNITED STATES LAW ENFORCEMENT AGENCIES WHENSERVING SUBPOENAS, COURT ORDERS, AND SEARCH WARRANTS ON
WESTERN UNION FINANCIAL SERVICES, INC.
Please read this document thoroughly. These instructions are for U.S. law enforcement agencies
only. They do not apply to civil actions and do not apply to civil subpoenas.
Service of process for civil matters must be made pursuant to the rules of the jurisdiction in which
the matter is pending. Western Union will accept service of civil subpoenas properly served on its
registered agent in the state in which the requester is located. Service of process for civil matters
is not accepted at the address and/or email listed in Section I below.
For prompt response, please include a valid email address for Western Union to sendrecords in response to the subpoena. Western Union generally will not send subpoena
responses to any web-based email addresses (e.g., @hotmail, @yahoo or @gmail).
I. U.S. LAW ENFORCEMENT SUBPOENAS, COURT ORDERS, AND SEARCH WARRANTS
A. Service and Processing of Subpoenas
Subpoenas, court orders, and search warrants (collectively referred to as “subpoenas”) fromfederal, state, and local law enforcement agencies in the United States requesting records relating
to money transfers or money orders must name “Western Union Financial Services, Inc.” andcan be served by emailing a signed PDF copy to subpoena@westernunion.com
Or mailing them to:Western Union Financial Services, Inc.
Custodian of Records
Subpoena Manager – HQ 97001 E Belleview Ave
Denver, CO 80237
Western Union does not accept service of subpoenas via facsimile.
Upon receipt of a subpoena, we will send an acknowledgment letter, via email, advising receipt of thesubpoena and proving an assigned “Subpoena File Number.”
All subpoenas must be accompanied by the full name, title, and phone number of the person and/or entity
issuing the order. Without this information, we cannot process the subpoena.

Classification: Public (Approved for Release)B. Requests for Money Transfer Records
Western Union’s money transfer services include consumer to consumer services and consumer
to business services. Such services are offered at agent locations, by telephone and through theInternet. Western Union maintains electronic transaction records that are generally produced to law
enforcement on password-protected Excel spreadsheet(s)Unless otherwise specified in the subpoena, Western Union’s response will be limited to a searchof Western Union branded money transfer transactions.
If seeking information about money transfers sent to or from an individual, please include allavailable information on the person (such as address, DOB, ID# or city or state from which thetransfer was sent or received) to enable us to better locate responsive records. Please note that
Western Union does not typically collect and store social security numbers.
C. Requests for Money Order Records
Law enforcement agencies requesting information about a money order generally must provide
the 11-digit money order number in order for Western Union to be able to retrieve them. WesternUnion cannot search for money orders by purchaser or payee name.

II.

RESPONSE TIMES/OBJECTIONS FOR U.S. LAW ENFORCEMENT SUBPOENAS

Western Union typically fulfills subpoenas within 30 days after receipt, however, response times may varydepending upon the scope of the subpoena and the types of records requested.
Records are generally returned via email in password-protected Excel spreadsheet(s).
We reserve the right to object to subpoenas that are broad, burdensome, vague or implicate privacy,privilege, or other legal concerns.

III. QUESTION REGARDING U.S. LAW ENFORCEMENT SUBPOENAS
Questions regarding subpoenas should be sent to: subpoena@westernunion.com
For U.S. Law Enforcement general and non-subpoena-related inquiries: FIU_OLEOI@westernunion.com

Classification: Public (Approved for Release)