– 2023 –IMPACT REPORT

328,554 tonnes CO2e avoided

121,686,720 meals savedby saving food fromthrough Too Good To Go

going to waste

products

TA B L E O F C O N T E N T S

I M PACT REP O RT –CONTENTSINTRODUCTION
04

Words from everyday heroes

06

A word from our CEO

08

Food waste insights

10

Too Good To Go products

OUR IMPACT
18

Environmental footprint calculation

20

2023 in numbers

OUR COMMUNITY
24

Large chain partners

30

Indie stores

32

Parcel partners

OUR INITIATIVES
36‘Look–Smell–Taste’ date labelling initiative

40

The next generation

42

Getting political44

A day of awareness

OUR COMPANY
48

B Corp50

Carbon footprint

52

Values and behaviours

54

Diversity, equity & inclusion

56

Employee resource groups

58

Shareback

OUR FUTURE
62

Getting recognised

64

A bright 2024

REFERENCES
66

References

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INTRODUCTION

WORDS FROMEVERYDAY

heroesI M PACT REP O RT –2023

“We’re seeing an increase in both anticipation & excitement frompartner store teams in the US about launching Too Good To Go.
During a 30-store training call, 25% of stores were already Too Good To
Go users, while others sought corporate teams’ approval or hadcustomers inquire about launch plans. This underscores our 2023
cross-functional effort in the US and marketplace progress, paving
the way for exciting Key Account partnerships in 2024!”
Calvin Ruth
Key Partner Growth Manager, US“Our Global Creative meet-up was a major highlight for me.
It was filled with collaboration, shared moments, honest
discussions and a unified team effort. A reminder of why I
hold such affection for my work at Too Good To Go, and how
grateful I am for the individuals I work with.”
Abdul Hye
Marketing (Creative), UK

So, 2023.
Shall we dive right in?
What better place to start than our amazing team? To kick off,
we asked them one simple question about life at Too Good To Go:“I was in a store discussing a potential partnership when a customer
overheard our conversation. She immediately jumped in, singing
Too Good To Go’s praises about how it’s been a lifesaver for her crêpe
business. These moments bring to life the profound waves of impact
our organisation creates!”

What was your mostmemorable moment of 2023?

Akanksha Yeola
Commercial, Canada“Going into a store and finding long queues of users waiting toreceive their Surprise Bags, each of them explaining how they lovethe feeling of saving both money and the planet. This made me
deeply proud of my role in building this wonderful community.”
Silvia Magán
Marketing (PR), Spain

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INTRODUCTIONI M PACT REP O RT –2023

2023 has been another unpredictable year for planet
Earth, with huge changes and challenges on a global
scale. But at Too Good To Go, our faith remains steadfast
in two core beliefs: positive progress is always possible,
and small actions can have a big impact.

Of all the environmental challenges we face, food waste is undoubtedly the dumbest. But dumb mistakes call for intelligent solutions. So
in 2023, we took action by:

As a society, it’s vital we limit the global temperature rise,as agreed in the Paris Agreement. That’s why we at Too
Good To Go focus our attention on food waste, one of theleading causes of climate change.

Continuing to grow our impact with marketplace partners, saving
good food from going to waste through our Surprise Bags.
–
Expanding our new product line, Too Good To Go Parcels,
across Europe, helping manufacturers save nearly 700,000 Parcels
from going to waste.
–
Piloting our end-to-end solution, Too Good To Go Platform,
which enables food businesses to automate their expiry datemanagement. A full roll-out is planned for 2024.

A WORD FROM
OUR

ceo

Winning a prestigious ‘Cultural Impact Award’ at the annual
Apple App Store Awards, recognising our app’s profound
impact on society.
–Launching exciting new programmes and creating coalitions
with governments, universities and policymakers to improve
legislation and education around food waste.

But above all, our North Star will always remain the number of meals
we prevent from going to waste.
In 2023, we saved 121,686,720 meals across our Surprise Bags,
Parcels and Products, a huge 46% more than in 2022. Saving
so many meals has meant avoiding nearly 100 billion litres of unnecessary water being used and 328,554 tonnes CO2e from entering the
Earth’s atmosphere. That’s the equivalent of over 57,000 passengers
flown around the world.
None of these efforts to reduce food waste would be possible without our dedicated partners, users and employees. Thank you for all
your hard work, passion and commitment. It’s these traits that giveme an unshakeable confidence in our ability to raise the bar once
more in 2024.

Mette Lykke,
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ABO UT FO O D WASTE

I M PACT REP O RT –2023

FOOD WASTE

insights
Before we discuss Too Good To Go’s plan to combat
food waste, we first need to define the problem:

Needlessly discarded food is responsible for the wholesale
wastage of resources like land, water, fertiliser and fuel.
The UN Environment Programme estimates that food waste
accounts for 30% of agricultural land use and 21% of freshwater use globally (UNEP, 2021). Which is – and sorry to get
all scientific on you here – really bad.

SO, WHAT CAN WE DO ABOUT IT?
In order to limit global temperature rises, we need totackle the drivers of climate change. That’s why we’refocusing on one of the biggest: food waste.

WORLDWIDE, UP TO 40%
OF FOOD PRODUCED IS WASTED(WWF, 2021)

THE COST OF GLOBAL FOOD WASTEAMOUNTS TO APPROXIMATELY$1 TRILLION EACH YEAR
(FAO, 2014)

But while this may seem complicated, and the stats
may be alarming, they also give genuine reason for hope.
Food waste is not an impossible code to crack,
but simply a matter of resource management,
allocation and behaviour change.
Sure, these challenges are vast and complex, but they’rechallenges that can be reduced with smart, innovative ideas.
So, here at Too Good To Go, we’ve made it our mission to
inspire and empower people – in business and at home
– to fight food waste together.

Now let’s read on to hear about the tools we
use to turn that idea into a reality.

FOOD WASTE ACCOUNTS FOR
10% OF ALL HUMAN-CAUSEDGREENHOUSE GAS EMISSIONSWORLDWIDE(WWF, 2021)

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OUR PRODUCTSI M PACT REP O RT –2023

TOO GOOD TO GO

products
What’s that you say? You want an overview of exactly what
Too Good To Go does, the products we offer, andthe key benefits of each? Very specific request, but sure!

TOP LINE:WE HELP SAVE FOOD FROMGOING TO WASTE

We have an app that connects users with Surprise Bags andToo Good To Go Parcels, all filled with perfectly good food thatwould otherwise have gone to waste. And now we’ve added
our Too Good To Go Platform, which helps retailers tomore easily prevent food waste in store.

OR TO PUT IT ANOTHER WAY:

WE’RE FOODIES ON
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OUR PRODUCTSI M PACT REP O RT –2023

TOO GOOD TO GOSURPRISE BAGS
Participating stores, cafés and restaurants
gather amazing, tasty, unsold food andpackage it in Too Good To Go Surprise Bags.
Through our app, users are able toreserve these bags, then purchase themat reduced prices.

Too Good To Go products

Who doesn’t love a pleasant surprise?

THE APPThe Too Good To Go app is the world’s largest
marketplace for surplus food, operating in 17
countries across Europe and North America.
Our app connects more than 85 million registered users with unsold food from some of theindustry’s biggest players.

TOO GOOD TO GO
PARCELS

Through our popular Too Good To Go Surprise
Bags and Too Good To Go Parcels, we connect
users and partners with good food that would
otherwise have been thrown away.

One of the major challenges faced bymanufacturers and producers is dealing withsurplus food. Perfectly good food with longexpiry dates often ends up being wasted before
it even reaches retailers.

Not only is it an important tool in fighting foodwaste, it’s also easy to use. But don’t just takeour word for it! Why not download our app now
and take a look around?

But with Too Good To Go Parcels, rather thanletting these products go to waste, unsold foodis packed, sorted and then delivered directly
to users at great value.
In 2023, we expanded the use of our Parcels,making them available in five countries – France,
Denmark, The Netherlands, Belgium and Italy.
Good for manufacturers, good for shoppers
and good for the planet.
That’s what we call a win-win-win.

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OUR PRODUCTSI M PACT REP O RT –2023

ORDER & SELL
on shelf at full priceToo Good To Go products

TRACK

TOO GOOD TO GO
PLATFORM
Processes for expiry date checks and in-store discounting can be lengthy, resource-intensive and error-prone, especially at scale.

Right, we’ve heard how Too Good To Go Platform
can help retailers manage their surplus food. Now
let’s look at some initial outcomes.

According to the European Grocery Retailing Institute, costs associated with food waste amount toan average of nearly 2% of grocery retailers’ net
sales, almost equaling their average margins.

·	Too Good To Go has helped partners recover$980M* in revenue by drastically reducing
excess inventory.

In 2023, we piloted Too Good To Go Platform to support our partners’ in-store inventory management,
helping them make a significant difference to boththeir bottom line and the reduction of food waste.

Expiry Date
Management
Improve in-store inventory management efficiency
Reduce the number of expired products on shelves
Higher customer satisfaction
Less food waste

OPTIMISE
Recommendations·	With the near-expiry shortlist generated
algorithmically, manual checks are reduced to
1-7% of all products.

Reduce the room for error in allocation
Multiple distribution channels
for surplus food·	On average, Too Good To Go Platform helps
grocery retailers save up to 1 hour per
employee, per day.

DISTRIBUTE

Too Good To Go Platform currently integrates fivemodules in a single interface, offering partners apick-and-choose modular solution to tailor theirsurplus food management strategy. These modules
include:• Expiry Date Management• Recommendations• In-Store Discounting• Consumer Marketplace•	Donations

In-Store
Discounting

ConsumerMarketplace

Donations

Optimise discountrates at SKU level

Footfall, upsell

Traceability

Brand affinity

Connection with
3rd party apps

Improve revenue from close-toexpiry discounted products

DIGITAL TRACKING & REPORTING
Actionable insights*Assumes an average earning per Surprise Bag per country,
extrapolated across the total number sold globally in 2023.

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O U R I M PACTI M PACT REP O RT –OURIMPACT
Environmental footprint calculation
2023 in numbers

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O U R I M PACTI M PACT REP O RT –ENVIRONMENTAL

footprint
CALCULATION
We’re always striving to improve how we measure ourenvironmental impact, so in 2023 – under the guidanceof some of the industry’s brightest minds – we made anumber of changes to our CO2e calculations.

2023

We then asked experts from Oxford University and WRAP todouble-check (and triple-check!) the methodology and calculations,giving us our most accurate assessment yet.

“This report is an important step inunderstanding the environmental impact of
Too Good To Go’s food saving activities, andby extension, food waste reduction. The
technical approach is sound, and I commend
the authors in particular for their constructive
relationship with the peer reviewers
throughout the project.”“This is an exciting and interesting piece of research. It provides a robust assessmentof an important initiative to reduce food waste.
It reveals the environmental benefits
that Too Good To Go is achieving, and thepositive impact this organisation ishaving for the planet.”

Hamish Forbes,
WRAP

Dr. Joseph Poore,
Oxford University

THE CALCULATIONFirstly, we switched from CO2e saved to CO2e avoided, in line with carbon accounting terminology.

Too Good To Go’s environmental
footprint is the net difference
between the impact of two
scenarios:

We also partnered with Merieux Nutrisciences | Blonk,
a leading expert in food sustainability, to calculate theenvironmental footprint of each meal saved throughToo Good To Go.

WE NOW KNOW THAT BY SAVING
ONE MEAL (1 KG OF FOOD), WE AVOID:

Scenario 1
Surplus food ends up as waste
and follows a waste treatment
pathway. For example, it could be
incinerated or end up at landfills.

Previously, we based our CO2e calculation on broad
global research by the Food and Agriculture Organization of the United Nations (FAO, 2013). Whilst thisprovided vital and credible information, we wanted todrill down into the specifics. That’s why Merieux Nutrisciences | Blonk tailored our recalculation to only
include the elements relevant to the food we save.

Scenario 2
Too Good To Go enables surplus
food to be saved from goingto waste, thereby avoiding new
food production.

Through this process, they’ve not only calculated
how much CO2e we avoid by saving food, but also theamount of water and land use, helping us further understand our impact on the world around us.

2.7 KGof CO2e emissions

2.8 M2of land use per year

To read more, visit Too Good To Go’s
website for the full report

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litres of waterO U R I M PACTI M PACT REP O RT –2023

121,686,720*
+46%

2016
TO NOW

IN NUMBERS

Meals saved

83,581,621+59%

3.83 MILLION

The most meals saved by asingle partner in 2023.
Three cheers for Carrefour!

Since 2016, with the help of our devoted community,
Too Good To Go has gone from strength to strength,
joining forces with partner businesses to saveover 300 million meals.
That’s enough to give every person in Japan,
Germany and Turkey a meal for the day(with enough left over for everyone in The Netherlands).

52,554,009+84%– Global level –BREAKDOWN OF 2023 NUMBERS
In 2023, we registered over21

MILLIONNEW USERS

28,615,597

We partnered with over

72

+49%

THOUSAND NEW
ACTIVE STORES

19,149,587+195%

And we saved a remarkable

121,686,720

6,497,258+232%

1,956,145

MEALS

479,424

2016

+308%

2017

2018

2019

2020

2021

2022

* 1 kg of food = 1 meal · 1 x Surprise Bag = 1 meal · 1 x Parcel = 5.8 meals · 1 x Product = 0.35 meals

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2023

OUR COMMUNITYI M PACT REP O RT –OURCOMMUNITY
Large chain partners
Indie stores
Parcel partners

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2023

OUR COMMUNITYI M PACT REP O RT –LARGE CHAIN

2023“Too Good To Go has proven to be an instrumental
asset in our pursuit to reduce food waste by
50% at METRO Inc. The app seamlessly integrates withour commitment, providing an efficient solution that not
only aligns with our environmental objectives, but also
adds substantial value to our company and community.
Its user-friendly interface has facilitated a streamlined
approach to waste reduction, contributing not justto our bottom line but to our broader mission.
Too Good To Go isn’t just an app;it’s a strategic partner that enhances our co
mmitment to making a positive impact.”

partners

For the Too Good To Go app, we have three types of partner:large chain partners, independent stores andParcel partners. Let’s look at them one at a time,
starting with the first of the three.

Mylène Champagne
Director, Environment & Technical Risks,
METRO Inc.

We work with nearly 85,000 stores that areconnected to our large chain partners.
But what exactly are large chain partners?
To put it simply, they’re typically brands who
have hundreds of stores.
Or to be needlessly complex, they’re macro-scaleconsumer hubs who move the needle throughbeneficial economies of scale.

MODULE IMPLEMENTED

PARTNER SINCE

ACTIVE MARKETS

Consumer Marketplace

2022

CanadaYeah, we prefer the simple one too.
Partnering with big brands helps us to make a big
impact, and together with our large chain partners,
we’ve saved a collective (and astonishing)
58,298,598 meals from going to waste in 2023.
Let’s take a moment to hear from them directly.

MEALS SAVED IN 2023

227,562
Equivalent to the total
yearly CO2e emissionsof 47 Canadian citizens!

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OUR COMMUNITYI M PACT REP O RT –2023

MODULE IMPLEMENTED

PARTNER SINCE

ACTIVE MARKETS

Consumer Marketplace

2020

Austria, Belgium, Denmark,France, Germany, Ireland,
Italy, Netherlands, Norway,
Poland, Portugal, Spain,
Switzerland, UK“Our partnership with Too Good To Go is
helping us tackle the critically important issue offood waste, while allowing shoppers to accessour products at even lower prices. We look forward
to seeing even more amazing results as therelationship goes from strength to strength.”

MEALS SAVED IN 2023

2,118,358

Liz Fox
National Corporate
Responsibility Director, ALDI

This enormous saving is the equivalentof avoiding the yearly CO2e emissionsof 880 Swedish citizens!

Saved to date: 5 million meals

MODULE IMPLEMENTED

PARTNER SINCE

ACTIVE MARKETS

Consumer Marketplace2022

UK and others

MEALS SAVED IN 2023

367,297
That’s the equivalent CO2eemissions of 748 people flying
from London to New York!

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“SPAR’s international partnership with
Too Good To Go began in December 2020 and has
grown steadily, being available today to SPAR
customers in 14 European markets. This partnershiphighlights our multi-solution approach to supply
chain waste reduction and our commitment to our
shoppers to offer innovative digital solutions that
help them to shop sustainably. We thank our retailers
and customers for embracing the innovative platform,
which makes a difference in the impact of foodproduction on the environment.”
Tobias Wasmuht
CEO, SPAR International

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OUR COMMUNITYI M PACT REP O RT –2023

MODULE IMPLEMENTED

PARTNER SINCE

ACTIVE MARKETS

Consumer Marketplace

2022

United States“It is our collective responsibility toensure that food doesn’t end up in our landfills.
By working together with Too Good To Go,
we not only reduce food waste but also provide
our customers with a more affordable andsustainable option while doing our part for theenvironment. It’s a win-win for everyone
involved, and we are proud to be a part of thismovement towards a more sustainable future.”

MEALS SAVED IN 2023

63,429Marc Goodman
Vice President and General Manager,
7-Eleven Canada

That’s the equivalent of
30 passengers flown around the world!
Frankfurt > New York > San Francisco> Tokyo > Dubai > Frankfurt

MODULE IMPLEMENTED

PARTNER SINCE

ACTIVE MARKETS

Consumer Marketplace

2023

Canada and others

MEALS SAVED IN 2023

130,909“By making every step so seamless,Too Good To Go has found a way to take thecomplexity out of reducing food waste for our cafés.
Too Good To Go has helped us be better.”Nannette Richardson
Head of Retail and CPG Marketing

Equivalent to the total
yearly CO2e emissions of
27 Canadian citizens!

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OUR COMMUNITY

indie

STORESI M PACT REP O RT –2023

“Too Good to Go has helped us to manage more
effectively the shrinkage generated at the different
venues. In addition to helping us attract newcustomers, we consider the social impact offighting food waste and being part of it tobe very important”
Marc Escursell
Co-Founder of Demasié

Our independent stores are the heart and soulof our business. Local, one-store businesses,with a passion for community,
environmentalism and good food.

ACTIVE CITIESIn 2023, our 119,206 incredible independent stores
helped us save 43,391,162 meals.

Barcelona

Let’s all give a round of applauseto our indie store heroes.
Or if you’re reading this on the bus, maybe
do the round of applause in your head.

PARTNER SINCE
2021

MEALS SAVED IN 2023

7,495
That’s the equivalentCO2e emissions of
71 days of hot showers!

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OUR COMMUNITY

Our Parcel partners create, manufacture or distribute manyof the food products that you know and love, but unlike ourother key partners, they rarely interact with customers, instead dealing directly with businesses.
And with 21% of all food waste in Europe happening at the
manufacturing stage (Eurostat, 2023), we know that byworking together, we can help limit food losses higher up
the food chain.

parcelI M PACT REP O RT –2023

“At Good Food Group, we recognize the importance of
responsible consumption and understand that our planet’s resources arelimited. Ensuring sustainable consumption of the food we produce is a big
part of our responsibility. Consequently, our dedication to
reducing food waste is not just a commitment; it’s a mission thataligns with our ESG policy. Together with our valued partner,
Too Good To Go, we are actively working towards a future where
we thrive on producing in environmentally friendly ways and empowering
consumers to make sustainable choices. That’s why it is a proud
moment for us to be included in the 2023 Impact Report as it shows
our collective efforts to build a more responsible and sustainable
world in collaboration with Too Good To Go.”
Mads Tornvig Andersen
Sales Director

PARTNERSACTIVE MARKET
DenmarkThat’s why we created Too Good To Go Parcels: larger foodpackages that come directly from Parcel partners.
Through this collaboration, we delivered nearly 700,000
Parcels in 2023 alone. And as these Parcels are on average 5.8 times the weight of a standard Surprise Bag, thisequates to nearly 4 million meals saved. With that, we haveavoided 10,755 tonnes CO2e emissions, which is equal tothe amount captured by 268,870 European spruces!

PARTNER SINCE
2022

MEALS SAVED IN 2023

28,582That’s the equivalentCO2e emissions of
270 days of hot showers!

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O U R I N I T I AT I V E S

I M PACT REP O RT –OURINITIATIVES‘Look–Smell–Taste’ date labelling initiative
The next generation
Getting political
A day of awareness

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2023

O U R I N I T I AT I V E S

I M PACT REP O RT –In the European Union, the total food wasted in
2021 was almost 59 million tonnes – roughly theweight of the Great Wall of China – and a massive
54% of this waste was generated in households(Eurostat, 2023). Additionally, in Canada, around
58% of food produced is lost or wasted each year.
Strikingly, about 21% of this avoidable food waste
happens at household level (Goosh, 2019).

Here are three things to consider
before throwing away any productswith a ‘Best Before’ date.

LOOK

Give it a glance. Keep an eye out
for mould or discolouration.

One of the key contributors to household foodwaste is confusion around date labelling. Notably,
uncertainty around the meaning of the two mostcommon labels – ‘Use By’ and ‘Best Before’ – accounts for approximately 10% of household foodwaste (European Commission, 2018).

SMELL

Give it a sniff. Check for strong
odours or unusual smells.

Back in 2019, we created our ‘Look–Smell–Taste’ labels, encouraging people to trust their senses before throwing food with a ‘Best Before’ date away,
and instead assessing it based on its look, smell
and taste.

TASTE

Give it a taste.
Is it sour, stale or ‘off’?

Now, over 500 inspirational brands have dedicated space on their product packaging for the
bespoke Too Good To Go ‘Look-Smell-Taste’ label,
and through the tireless efforts of this powerfulcoalition, together we’re making a direct impact
on household food waste around the world.

TRUST YOUR SENSES,SAVE THE PLANET‘Look–Smell–Taste’ date labelling initiative

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If your senses give you the green
light, happy eating!

“The ‘Look–Smell–Taste’ pictogram
encourages consumers to sense-checkour products, empowering them to trust
their senses over ‘Best Before’ dates,
keeping food for longer and potentiallyavoiding food waste in the home.”
Alpro UK

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O U R I N I T I AT I V E S

I M PACT REP O RT –2023

In 2024, we’ll keep raising awareness of the‘Look–Smell–Taste’ campaign, through continued
communication and collaboration. And not only will we
expand the roll-out of the labels themselves (including
launching them across Canada!), we’ll also continue ourresearch into their effectiveness. In fact, we’ve joined forces
with Wageningen University, Unilever and Food Waste Free
United to further measure the label’s impact on consumer
behaviour at household level.

THE
NUMBERSAre you a manufacturer? Interested in using the‘Look-Smell-Taste’ labels? Please get in touch at:
look-smell-taste@toogoodtogo.com

13
537
5,420
6 BILLION+
Number of countries
where our labels
can be found24

having% Recognise
seen the label

Number of brands
using the labels

62

are inspired to% Ofthinkthosemore about food waste

Number of productranges containing
the labels

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66

inspired to use their% Feelsenses more before

Estimated yearly
product packages
carrying our label

throwing out a product(Epinion, 2022; Kantar Insights, 2023)

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O U R I N I T I AT I V E S

I M PACT REP O RT –

THE

2023

next

GENERATION

Building a positive future is only possible with the helpof the heroes of tomorrow. That’s why we’re collaboratingwith schools and universities to put protecting ourplanet at the forefront of education.

COPENHAGEN BUSINESS SCHOOL
We also want to inspire the industry leaders of
tomorrow. That’s why we’re working with theesteemed professors at Copenhagen Business
School (CBS) to co-create a detailed businesscase about the Too Good To Go model.
Our primary school programme, Mon École Anti
Gaspi, continues to thrive in France, teaching
children to protect our planet by valuing its
resources. More than 20% of French schools
downloaded the educational resources in 2023.
That’s over 7,000 schools teaching about theconsequences of food waste.

The study, ‘Bridging the gap between sustainability goals and business objectives in international business’, will be used to inspire students
worldwide to make the right decisions when balancing commercial opportunities with sustainability policies.

We’re now working on rolling the educational
materials out across all Too Good To Go countries in 2024.

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O U R I N I T I AT I V E S

I M PACT REP O RT –GETTING

political

EU

SPAIN

We engage regularly with the European Parliament, pushing for legally binding reduction targets on food waste, and contributing to the EU
Platform on Food Losses and Food Waste.

During the 2023 general election, we successfully
campaigned for a firm commitment from the new
Government, prioritising the creation of anti-foodwaste laws.

GERMANY

AUSTRIAWe were asked to testify in an expert hearing in
Parliament to share our recommendations on foodwaste reduction with influential German policymakers.

Due to our push for transparency on food waste
data, the Government introduced reporting obligations for retailers and wholesalers. Additionally,
our work with the Climate Ministry led to the inclusion of food waste as a curriculum topic in schools.

UK
Our pressure and engagement with Members of
Parliament helped revive the Government’s proposal on mandatory food waste reporting.

US
We introduced the ‘No Time To Waste Act’ to Congress as part of the ‘Zero Food Waste Coalition’,
which commits to cutting food waste by 50% before 2030.

One of the most effective ways to fight foodwaste is through legislative action, convincing
those who make and enforce the rules thatsomething needs to be done.

At every level of government, right across theworld, we are committed to being vocal about
the tangible opportunities for positive change.

FRANCEOn the International Day of Awareness of Food
Loss & Waste, we hosted the Minister of Consumer
Affairs at our Paris office. The Minister publicly endorsed Too Good To Go as a viable solution to both
reducing food waste and providing people with affordable access to quality food.

THE NETHERLANDS
We contributed to ‘Acceleration Agenda for Reducing Food Waste 2022-2025’, a crucial reportsubmitted to the Ministry of Food & Agriculture.

In 2023, we shared our knowledge and enthusiasm with government officials around theworld. Through encouraging and supporting
policymakers, we are committed to helping
governments in making food systems moresustainable.

COMMIT
to ambitious (and legally binding)
reduction targets

DEMANDthat food businesses publicly reportfood waste levels

PRIORITISE
prevention, stopping food waste
at its source

CLARIFY
date labels to end misuse
and misunderstanding

REMOVE
wasteful supply chain practices

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2023

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I M PACT REP O RT –Saving food from going to waste isstep TOWARDS A
greener, cleaner
A

PLANET

2023

A DAY OF
AWARENESS
Every year on September 29, the world’s leading food sustainability experts gather for the International Day of Awarenessof Food Loss and Waste (#FLWDay).
Hosted by the Food and Agriculture Organisation (FAO) andthe United Nations Environment Programme (UNEP), FLWDay promotes the UN’s Sustainable Development Goal 12.3:
to halve global food waste by 2030.
For FLWDay 2023, we wanted to shine a light on the people
who make a difference, so we created a video campaign tohighlight just some of their incredible achievements. Across
our own channels and those of our partners, the video wasshared extensively, alongside the following message:
Every small action, every day, matters; small steps
can have a big impact. Did you know, for every Surprise Bag
saved by our amazing community of users and partners,
we avoid 2.7 kg of CO2e? This might not sound like a lot,but each second our users saved more than 3 bags,
which all adds up!

📈🙌So to everyone who saves food from going to waste– thank you for helping to create agreener, cleaner planet.

🌍💚

With hundreds of additional mentions in the press, our message was spread far and wide, helping to generate positive
coverage around the topic of food waste. We’ll be back next
year for more of the same. See you in September!

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I M PACT REP O RT –OURCOMPANY
B Corp
Carbon footprint
Values and behaviours
Diversity, equity & inclusion
Employee resource groups
Shareback

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2023

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I M PACT REP O RT –2023

OUR B CORP JOURNEY SO FAR

2019

Too Good To Go first certified as a B Corp
(woo-hoo!) with a score of 81.8.

2021

We improved our parental leave and vacation allowances, launched our employee
volunteering scheme ‘Shareback’, and increased the number of stores we supported to 134,999, demonstrating our commitment to enabling other businesses to dogood – a key pillar of our B Corp strategy.

Our Code of Ethics was launched, we
introduced Employee Resource Groups,
committed to paying the Living Wage andcarried out a Gender Pay Gap audit.

B CORPA ‘B Corp’ is a business that balances profit withpurpose, meeting high standards of social andenvironmental responsibility.
At the start of 2023, we successfully recertified.
We are going to make you wait a little longer to findout the final score, but keep your eyes peeled thisMarch during ‘B Corp Month’, an annual
celebration of all things B Corp.
We are excited to share more about our new scorebreakdown with you, but in truth, being a B Corp isn’t
just about the score you get. It’s about being part of acommunity of inspiring businesses, dedicated todoing things the right way. We couldn’t be prouder
to be part of this vital network.

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2022

2023

We started working with Plan A on
carbon reduction, launched an
employee shares marketplace, andwaited for our recertification score.

We’re already planning for our next review in three years,
because being a B Corp is all about continual improvement.
We’ve come a long way, but it’s not time to put
our feet up just yet.

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I M PACT REP O RT –2023

We teamed up with fellow B Corp – and all-roundgood guys – Plan A, to track our carbon footprint and help us
design ways to drastically reduce it. First, they recalculated
our emissions from 2020-2022, to give us a clearer
picture of our impact.

2020: 4,875.7 tonnes CO2e
2021: 11,335.1 tonnes CO2e

OUR CARBON

footprint

2022: 6,664.6 tonnes CO2e

Next, they focused on 2023, dividing our carbon footprint
into three distinct scopes:

SCOPE 1 · 105.2 TONNES CO2e
Direct emissions. This could be running our offices
or delivering Too Good To Go Parcels.

SCOPE 2 · 1,100.3 TONNES CO2e
Our indirect emissions. Think the electricity and heating weneed to keep our laptops running (and our people warm).

SCOPE 3 · 12,005.4 TONNES CO2e
Any emissions that fall outside our operations, but for
which we’re responsible. New products we buy,
cardboard for our Parcels – it all counts!

All we had to do then was a basic calculation,
adding all three scopes together.
Or, to put it more mathematically:
105.2 tonnes CO2e + 1,100.3 tonnes CO2e +12,005.5 tonnes CO2e = 13,211 tonnes CO2e

In 2023, we made a big decision: to move away fromshort-term carbon offsetting, and focus on the bigger
picture of carbon reduction.

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We will keep working to reduce our CO2e emissions,so we can make changes for the short-term, medium-term,
long-term and forever-term. We know that last one’s
not a real phrase, but you get the gist.

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valuesAND
BEHAVIOURS

Our official company values and behaviours
reflect not only who we are as a business,but who we are as people. You can read morein our Code of Ethics, but here’s asuper quick breakdown of all five values(in no particular order).

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I M PACT REP O RT –2023

WE BUILD A LEGACY
We’re Innovators who stay Humble,
recognising we can’t do this alone.
And we never forget who we’ve always been:
Food Lovers (oh great, now we’re thinking
about food again).

WE WIN TOGETHERWE RAISE THE BAR

We’re Team Players, Relationship
Builders, and always take collective
responsibility, staying Accountable forour actions as one.

We’re Brave, Ambitious and
Growth-minded, always striving to
do better and be better.

WE KEEP IT SIMPLEWE CARE

We’re Thoughtful, Focused andTransparent, doing thecomplicated work to share astraightforward message.

We’re Respectful of our people,
Supportive of our partners andusers, and will always Have Funalong the way.

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HOW OUR TEAM IDENTIFIESDIVERSITY,
EQUITY& INCLUSION
Diversity, equity and inclusion (DE&I) are at
the heart of everything we do.
At the start of 2023, we set ourselves someambitious targets to reach by 2026.

(results from our latest annual staff survey)

GENDER IDENTITY

51.8%
Female39.9%
MaleHave at least 40% of Board members
from under-represented backgrounds.
–
Increase the percentage offemale senior leaders to at least 50%.
–
Increase the percentage of senior leaders from ethnicallyand racially diverse groups to at least 10%.
–
Increase the percentage of employees from ethnicallyand racially diverse groups to at least 15%.
–
	
Increase the proportion of non-university
educated employees to at least 15%.

7.7%

71.82%

0.6%

17.49%Do not identify
as LGBTQIA+

Not specified

DISABILITY

76.57%

54

Identify as
LGBTQIA+RACE / ETHNICITY

7.81%

65.2%

Disability

Non-ethnic minority

15.62%

20.03%

Prefer not to say

Prefer not to say

LOOKING AHEAD, WE’LL…
Collect insights on the diversity of our recruitment.
Introduce measures to improve recruitment diversity.
Support our leaders’ confidence in promoting
and providing inclusivity to all.

INCLUSION SCORE
Each year, we ask our employees to give us an ‘inclusionscore’, rating Too Good To Go on our efforts in the fields of
DE&I. Based on their answers, our latest annual
staff survey score was 78%.
We vow to keep working until we hit 100%, and maintainthose standards once we’re there. After all, improving DE&I is
not just a goal, it’s an imperative.

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10.7%

Prefer not to say

Non-binary/gender
non-conforming(visible or non-visible)

No disability

BY 2026, WE’RE COMMITTED TO:

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14.77%
Ethnic minority

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employeeRESOURCE GROUPSI M PACT REP O RT –2023

P.R.I.D.E.
“P.R.I.D.E is dedicated to supporting and celebrating employees
who identify within the LGBTQIA+ community. 2023 saw us run
global Pride Month activities, create ‘Brave Space’ guidelines,
and organise an inspirational speaker for Trans Visibility Day.”
Monica Viera
Sales Team Lead, Independent Partners

In 2022, we launched our four employee resource groups (ERGs),
and they went from strength to strength across 2023.

GLOBAL MAJORITY VOICES

Who better to tell you about our ERGs than themembers themselves?
Take it away, ERGs!

“Our mission is to create a safe space and inclusive culture forpeople of colour, where they feel empowered to spread awareness, build accountability, and promote positive change.
We’ve had a busy year, with one big highlight being the former
CEO of LEGO talking to us about how they built theirown culture of inclusion.”
Danish Ahmad
Senior Digital Acquisition Manager

WOMEN IN THE WORKPLACEFUNCTIONALLY DIVERSE“We are an inclusive, safe network empowering women toreach their career goals - whatever they may be! This year, we
focused on moving past imposter syndrome, achieving worklife balance, and celebrating International Women’s Day.”“We address the unique needs and experiences of our members,
and help allies learn more about disability and mental health.
We launched several initiatives - like the discussion group ‘Sharing
is Caring’ - and relentlessly challenged stereotypes and misbeliefs.”

Bronwyn Johnson
Global Account Manager

Rocio Abella
Global Trade Marketing Manager

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I M PACT REP O RT –

2023

🇨🇦

In Canada (CA), employees volunteered with The Daily Bread
Food Bank, Moisson Montréal, Food Stash Foundation and
FoodShare. They harvested radishes and rainbow chard,
dug hundreds of holes to plant garlic, and helped sort andprepare food parcels for people in need.

Through our Shareback initiative, Too Good To Go
employees volunteer their time to help people experiencing
food insecurity around the world.
Not only do all our employees get one day a year to takepart in company volunteering, but they can use up to
three more working days to ‘match’ volunteering carriedout in their personal time.

In 2023, 417 employees took part in Shareback,volunteering a truly staggering 2,800 hours, theequivalent of watching ‘Frozen’ 1,176 times. Which, if
you’re a parent, is what’s known as ‘a normal Saturday’.

🇺🇸

Our United States (US) team supported multiple goodcauses, meaning we could give a helping hand to Keep
Austin Fed, Greater Chicago Food Depository, Hunger Free
America, SF-Marin Food Bank and God’s Love We Deliver.

🇩🇪

In Germany (DE), we volunteered with Die Tafel food bank, whosave an astonishing 265,000 tonnes of food a year. We alsocollaborated with EDEKA supermarkets, encouraging theircustomers to purchase additional food to donate to Die Tafel.

We’re blown away by the generosity of our teams andthe dedication of the inspiring organisations they volunteered
with. Now let’s take a look at some of the inspirational
projects our teams supported in 2023.

🇦🇹To all our amazing volunteers, thank you!

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And in ‘Team Alps’ (Austria (AT) and Switzerland(CH)), we supported VinziWerke homeless centres,
and Tischlein Deck Dich food bank. We’re honoured
to play even a small part in reducing food insecurity
in Austria, Switzerland and beyond.

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OUR FUTURE

I M PACT REP O RT –OUR
FUTURE
Getting recognised
A bright 2024

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2023

OUR FUTURE

I M PACT REP O RT –GETTING RECOGNISEDIn 2023, our team gave us an amazing platform for future
success by winning prestigious prizes and gaining
widespread press recognition of our cause.
So, before we look forward to 2024, here’s an overview ofjust a few of these success stories.

LOCAL

Obviously, we can’t celebrate these global achievements without also highlighting the individual wins of our teams around theworld. Here’s a whistle-stop tour of a selected few.

🇮🇹

Italy

At the Forum Retail Awards, our Too Good To Go
Parcels won ‘Best Sustainable Project’. Well deserved, team Italy (and well celebrated!).

🇳🇱
🇵🇱
🇳🇴

Netherlands

In Synergie’s prestigious ‘Inspiring 40’ list, wewere named ‘Most Inspiring Company in the
Netherlands’ for the fifth year in a row.

PolandNewsweek Poland ran an interview with ourCEO, Mette Lykke, who even featured on thefront cover. Strike a pose, Mette!

GLOBALOn the international stage, we were blown awayby the recognition we received. We were named
as one of Deloitte’s ‘Best Managed Companies’,
were included on Fortune’s acclaimed ‘Change theWorld’ list, and won a coveted ‘Cultural Impact
Award’ at the annual Apple App Store Awards.
We couldn’t have achieved any of this without our
wonderful people, fighting the good fight andsharing our message far and wide.

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2023

NorwayWe were humbled to receive the ‘Møllerens Inspirasjonspris’ (‘Inspiration Award’ for anyone
not fluent in Norwegian), which is awarded to
outstanding food ambassadors.

🇦🇹Austria🇩🇪

Germany

On ORF TV, we were featured in a report reaching more than a million viewers. Talk about ‘doing numbers’, Team Austria!

We were selected to attend the WWF’s pioneering ‘Restlos Genießen’ event, where we helped
educate (and entertain) guests with quizzes andgames all about food waste.

🇮🇪🇬🇧

Ireland

When RTÉ One ran a feature called Food Matters, we were thrilled to be invited to collaborate
on a topic close to our hearts.

United Kingdom

We were named Tech Champions in ‘Businessand Professional Services’ by the Financial
Times. The best thing about it? The award’s
reader-nominated.

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I M PACT REP O RT –2023

A BRIGHT

2024

METTE LYKKE
Chief Executive Officer

That’s a wrap on 2023; it’s been a real privilege making an
impact together.
Whether you’re a partner, user, or one of our fantastic
teammates, thank you for making every meal matter.
In truth, we all know the food waste challenge isn’t going
anywhere soon. With help from our community, Too Good
To Go currently saves 4 meals per second, yet approximately 40,000 per second still go to waste. But that’s no reason
to feel gloomy, it just means it’s time to step it up a gear.

MARTIN KVIST
Chief Financial Officer

KASPER HEINESIMON LEESLEY

General Counsel

Chief Operations Officer

MATEO RANDOJOOST RIETVELD

So, what have we got planned for 2024? Well, we’re not ateam that likes to stand still…
In 2024, we aim to help save even more food from going towaste by growing the impact of our three core offerings:
Too Good To Go Surprise Bags, Too Good To Go Parcels andToo Good To Go Platform. By going deeper into the supply
chain, we can help our partners drive closer to zero waste.

KATRINE HUSUM JENSEN
Chief People andCulture Officer

Chief Product Officer

VP of Expansion

We’re also excited to expand our food-saving efforts acrosseven more cities, countries and continents - look out world!
The stage is set for (another) big year of progress andthere’s lots to look forward to. We can’t wait to see the impact we will have, together.

IVO VAN DEN BRAND

Chief Marketing Officer

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MORTEN KELDEBÆK

Chief Technology Officer

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JULIE JOHANSEN

Chief Commercial Officer

I M PACT REP O RT –2023

EPINION, 2022
At request of Too Good To Go. Impact - date labelling. Report pretest All Markets n=28,434
across 12 EU countries
EUROPEAN COMMISSION, 2018
European Commission (2018). Market Study on Date Marketing and Other information
provided on Food Labels and Food Waste Prevention Final Report
EUROSTAT, 2023
Eurostat (2023). Food waste and food waste prevention – estimates. Retrieved September, 2023
from https://ec.europe.eu/eurostat/statistics-explained/index.php?title=Food_Waste_and_food_waste_prevention_-_estimates#Amounts_of_food_waste_at_EU_levelreferences

FAO, 2013
Food and Agriculture Organization of the United Nations (2013). Food wastage footprint Impacts
on natural resources. Summary report. Rome, FAO. https://www.fao.org/3/i3347e/i3347e.pdf
FAO, 2014
Food and Agriculture Organization of the United Nations (2014). Food wastage footprint– Full-cost accounting, Final report. Rome, FAO. https://www.fao.org/3/i3991e/i3991e.pdf
Gooch, 2019
Gooch M. et al. (2019). The Avoidable Crisis of Food Waste: Technical Report; Value Chain Management International and Second Harvest; Ontario, Canada.
https://www.secondharvest.ca/getmedia/58c2527f-928a-4b6f-843a-c0a6b4d09692/TheAvoidable-Crisis-of-Food-Waste-Technical-Report.pdf
KANTAR INSIGHTS, 2023
At request of Too Good To Go. Global Brand Tracker Too Good To Go. n=13,611 across
17 countries (266409827)
UNEP, 2021
United Nations Environment Programme (2021). Food Waste Index Report 2021. Nairobi, UNEP.
https://www.unep.org/resources/report/unep-food-waste-index-report-2021
WWF, 2021
World Wildlife Fund - United Kingdom and Tesco (2021). Driven to Waste: the global impactof food loss and waste on farms. Woking, WWF-UK. https://files.worldwildlife.org/wwfcmsprod/files/Publication/file/6yoepbekgh_wwf_uk__driven_to_waste___the_global_impact_of_food_loss_and_waste_on_farms.pdf?_ga=2.237292164.568304246.1682929097733660898.1682929096

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Thank you for helping us in our vital mission to:
Inspire and empower everyone
to fight food waste together.