Lesson 31 お困りの方に声を掛ける
Do you need some help?

Train StationConversation
Station Staff:
Passenger:

Excuse me. Do you need some help?
Yes, please. I’d like to buy a ticket and then take the train.
Would you mind helping me to do that?
Of course, Madam. First, I’d like to ask your destination. I
will need to contact the station there, so they can assist
you with getting off the train.
I’m going to Tokyo station.
I see. I will let them know. Let me get someone to assist
you with buying a ticket and getting to the train. On theplatform the train staff will help you with boarding thetrain.
Thank you. You’ve been a big help.

Station Staff:

Passenger:
Station Staff:

Passenger:※日本語訳は3ページ目にあります

Language Focus
Do you need some help?
Can I assist you?
Do you need some assistance?
Do you require assistance?
Are you in need of help?

何かお困りですか？

I’d like to ask your destination.
Where are you going today?
Can I ask where you are travelling to?
What is your destination?
The staff will help you.
The staff are going to help you.

目的地をお伺いします。

お手伝い致しましょうか？
何かお手伝いが必要ですか？
お手伝いが必要ですか？
補助が必要ですか？

今日はどちらに行かれますか？
どちらへご旅行か、お聞かせいただけますか？
目的地はどこですか？

職員が補助します。
職員が手助けします。

Vocabulary and Pronunciation Practiceaskboard
contact
someone

尋ねる、お伺いする
乗車する
連絡する
誰か

get off
assistdestination
platform

降りる
手伝う
目的地
ホーム

©2015 Human Academy Co., Ltd. All Rights Reserved.

Lesson 31
Do you need some help?

Train StationPracticeComplete the sentences and match to the situations:
1.
2.
3.
4.
5.
6.
7.

Do you need some help with _ _ _d_ _ _/the/_ o _ _ _ t?
Do you need some help with _ u _ ing/_/t_ _ _ et?
Do you need some help with _ _ _d_ _ _ /the/_ l _ v _ t_ or?
Do you need some help with g_ _t i_g/_ o/y_ _r/de_st_ination?
Do you need some help with b_ _ _ding/ _he /_ _ ai_?
Do you need some help with _sin_ /the /tra_ _ sys_ _ _?
Do you need some help with g_ _t i_g/_ o/ th_/pl_t_o_m?

a.
b.
c.
d.
e.
f.
g.

boarding the train
finding the toilet
buying a ticket
finding the elevator
getting to the platformusing the train system
getting to yourdestination

Listening
Listen to the following conversations. What does the passenger need help with?
Conversation 1: _______________________
Conversation 2: _______________________
Conversation 3: _______________________
Conversation 4: _______________________
Conversation 5: _______________________

Roleplay: Use the following information.
1. passenger has a wheelchair / find out where they are going/ phone nextstation
2. passenger needs to use disabled toilet / show them where it is
3. passenger needs elevator / guide them to the elevator
4. passenger cannot see well/ help them use the ticket machine
5. passenger has a wheelchair / help them board the train
6. passenger is elderly / explain how to choose a ticket (look at map, choose afare)©2015 Human Academy Co., Ltd. All Rights Reserved.

Conversation 日本語訳
駅員:
乗客:
駅員:
乗客:
駅員:

乗客:

すみません、何かお困りですか？
はい。切符を買って電車に乗りたいです。そのお手伝いをお願いしても宜しいですか？
もちろんです。第一に、目的地をお伺いします。その駅に連絡すれば、そこの職員が、お客様が電車から降りるのを手伝ってくれます。
東京駅に行きます。
了解しました。向こうに知らせます。
切符の購入と、電車の乗車口までは、誰かに手伝わせます。
ホームでは、列車の職員が、ご乗車の補助を致します。
ありがとう。大いに助かりました。

Listening Conversations:
Conversation 1:
Station Staff:
Excuse me, sir. Do you need some help?
Passenger:
Yes, please. I am looking for the disabled toilet.
Conversation 2:
Station Staff:
Excuse me, madam. Do you need some help?
Passenger:
Yes. I need to board the train but I am in a wheelchair.
Conversation 3:
Station Staff:
Excuse me, sir. Do you need some help?
Passenger:
Yes, please. I cannot read the ticket machine well. Can you help me?.
Conversation 4:
Station Staff:
Excuse me, madam. Do you need some help?
Passenger:
Yes, please. I am in a wheelchair and cannot use the stairs. Is there an elevator?
Conversation 5:
Station Staff:
Excuse me, sir. Do you need some help?
Passenger:
Yes, please. I’ve dropped my wallet and I cannot get it.
《日本語訳》
会話 1:
駅員:
乗客:

すみません、何かお困りですか？
はい、身体障害者用のトイレを探しています。

会話 2:
駅員:
乗客:

すみません、何かお手伝いが必要ですか？
はい、電車に乗りたいのですが、車椅子なんです。

会話 3:
駅員:
乗客:

すみません、何かお手伝いしましょうか？
はい。この券売機が良く読めません。助けていただけますか？

会話 4:
駅員:
乗客:

すみません、何かお困りのことはございますか？
はい。車椅子なので、階段が使えません。エレベーターはありますか？

会話 5:
駅員:
乗客:

すみません、何かお困りでしょうか？
はい。財布を落としてしまって、見つかりません。

©2015 Human Academy Co., Ltd. All Rights Reserved.