CUSTOMER STORY

Consort Medical Enables Seamless SaaS Application Rollout
with OneLogin Single Sign-on Services“OneLogin’s single sign-on services are enabling us toroll-out more SaaS applications to the organisation efficiently
and with ease. Without the tight role-based access control
OneLogin affords us, it would be pretty much impossible for
us to adopt any of these solutions successfully.”
Jeremy Hyland
INTERIM IT DIRECTOR

INDUSTRY
Pharmaceutical manufacturing

SIZE
2,200 users

Consort Medical Group is a leading global contractdevelopment and manufacturing organisation (CDMO),
providing advanced delivery technologies, formulation andmanufacturing solutions for pharmaceuticals. Its customers
include some of the world’s largest pharmaceuticalcompanies. Employing more than 2,200 people, across 11
locations throughout Europe, the business comprises two
integrated operating divisions: Bespak for devices andAesica for pharmaceuticals.

CLOUD APPS
Remedyforce

CHALLENGES
Automate and unify IT
service offerings to reduce
departmental burden
Company had outgrownprocesses to serve employees
in multiple locations

SOLUTION

CHALLENGES

Remedyforce for service
desk automation

A victim of its own success, Consort found itself in the position where it

OneLogin for SSO andprovisioning with Active
Directory integration

had outgrown many of its IT solutions and processes. Its large European
network of employees, located across multiple sites, were not working ina standardised, transparent, collaborative or efficient way.

RESULTSTo meet its ambition of further expansion and innovation, the Group

Self-service has greatly increased
both IT and user efficiency, saving
time as wellneeded to prioritise digital transformation to simplify and securecompany wide rollout of new systems, provide self-service to improve
operating efficiency and enable collaborative working methods.
Jeremy Hyland, Interim IT Director at Consort Medical Group explains,“It became clear that Consort needed a common set of tools to delivercommon services across the business. Our first priority was creating an IT
service desk tool that would automate and enable self-service options fora whole range of IT processes that had been absorbing 70-80% of our IT
department’s time unnecessarily.”Streamlined offboarding enables
compliance, industry and audit
requirements be met
Role-based access control
transforms business processes
with new app rolloutsSOLUTION
Consort identified a Software as a Service (SaaS) solution that would
provide self-service, and critically, common access for and visibility of all
the users in the organisation, as the best fit for the business. However, it
was clear that the downside would be the need for additional passwords
for employees who typically already had three passwords each - an issue
the Group felt would deter the company-wide use of the solution.
To guarantee the service desk tool would be used by all staff so the“Implementation wasbusiness could reap the benefits, it became clear the Group required

straightforward anda SaaS tool for single sign-on (SSO) with the ability to consolidate
organisational data from the corporate Active Directory (AD) such as
employee locations, contact numbers and email addresses.

completed in a day,and the synchronisationof user details

After considering several different options, Consort chose OneLogin. The
OneLogin solution stood out for not only enabling the Group to provide
SSO, but for its unique ability to synchronise a range of AD custom fields,
automatically provisioning users into SaaS applications. In turn, it also
helped by reducing time spent on password recovery and simplifying
internal IT processes.

RESULTS“Implementation was straightforward and completed in a day, and thesynchronisation of user details was instantaneous,” says Hyland. “High levelsof support were previously needed from our thinly stretched IT team and in
the 12 months since we started working with OneLogin, our IT team’s timespent on service desk tasks has dropped significantly. We are now able tooffer self-service facilities across multiple sites, which has greatly improved
corporate efficiencies. Without OneLogin this would not have been viable.
Employees now even use the OneLogin SaaS knowledge base articles for
self-serve IT training.”
The on-boarding process for new employees has been dramaticallysimplified and Consort Medical Group can now create individual profiles,
depending not only on job title but also location, even if they’re travelling.
In addition, Consort has been able to massively streamline the process
when an employee leaves the business – as soon as someone leaves
and IT terminates their profile, the person’s access to the SaaS solution
and all connected apps is automatically terminated. This has helped thebusiness to meet compliance requirements at all times, and meet generalpharmaceutical regulations and audit regulations.
Hyland adds, “OneLogin’s single sign-on services are enabling us to roll-out
more SaaS applications to the organisation efficiently and with ease. We’reO N E LO G I N . C O M

was instantaneous”

in the process of adopting a new HR system and have our sights on othersystems to streamline business processes, such as quality management,
document management, and Office 365. Without the tight role-based
access control OneLogin affords us, it would be pretty much impossible for
us to adopt any of these solutions successfully. Thankfully, this is something
we no longer need to worry about.”

About OneLogin, Inc
OneLogin brings speed and integrity to the modern enterprise with anaward-winning single sign-on and identity management platform. Our
portfolio of solutions secure connections across all users, all devices
and every application, helping enterprises drive new levels of businessintegrity and operational velocity across their entire app portfolios.

O N E LO G I N . C O M