MANUAL PENGGUNA UNTUK SISTEM TEMUJANJI ONLINE 20
JABATAN IMIGRESEN MALAYSIA
USER MANUAL FOR SISTEM TEMUJANJI ONLINE 2.0
IMMIGRATION DEPARTMENT OF MALAYSIA
URL:http://sto.imi.gov.my/sto/home.php

1. Pilih Menu Book My Appointment untuk mula membuat permohonan janji temu.
Choose Book My Appointment to apply for appointment.
2. Pilih Menu Search My Appointment untuk menyemak janji temu yang telah dibuat.
Slip janji temu boleh dicetak.
Choose Search My Appointment if applicant want to check previous application ofappointment. Appointment slip can be printed.

3. Pilih Menu Reschedule My Appointment untuk menyemak penjadualan semulajanji temu.
Choose Reschedule My Appointment to check if the previous appointment beenrescheduled.
4. Pilih Menu Cancel My Appointment untuk membatalkan janji temu akan datang.
Choose Cancel My Appointment to cancel previous appointments that have beenmade.
BOOK MY APPOINTMENT

5. Pilih Kategori Pemohon dari senarai.
Choose Type of Applicant, choose from the drop-down list.

Senarai Kategori Pemohon yang disediakan adalah:Type of applicant available are:
A. MALAYSIAN (Warganegara Malaysia);
B. FOREIGNER (VALID PASSPORT) (Bukan Warganegara (Dengan Pasport yangSah);
C. EMPLOYER (Majikan);
D. EXPATRIATE (Ekspatriat);
E. UNIVERSITY REPRESENTATIVE (Wakil Universiti); andF. ID. IMM. 13 (SABAH & SARAWAK ONLY).

Kategori Pemohon akan menentukan perkhidmatan yang akan ditawarkan dan boleh
dimohon oleh pemohon.
Type of applicant will determine which services can be selected by applicant.

6. Isi Nombor Pengenalan Diri Pemohon (Nombor MyKad untuk Warganegara dan
Nombor Pasport untuk bukan Warganegara).
Key-in the applicant’s ID number (MYKAD for Malaysian and Passport No. for nonMalaysian)
7. Isikan Nama Penuh.
Fill in the Full Name field.

8. Sila pilih Negeri bagi Jabatan Imigresen daripada senarai yang disediakan.
Choose State of Immigration Department from the list.
9. Sila pilih Cawangan bagi Pejabat Imigresen daripada senarai yang disediakan.
Choose Branch of Immigration Offices from the list.
10. Pilih Perkhidmatan yang diperlukan untuk janji temu.
Choose Service needed. This system will only show selected services provided byselected branch/state.
11. Pilih Slot Pagi atau Petang dari senarai mengikut Slot masa.
Choose Morning or Evening slot for appointment.
12. Sila tunggu paparan senarai Tarikh yang ada kekosongan untuk tempoh 3 bulan
akan datang.
Please Wait for available dates to be listed.
13. Pilih Tarikh dari senarai.
Choose the date from list.
14. Tekan butang Next untuk teruskan.
Click Next to proceed.

15. Isi semua maklumat yang diperlukan.
Fill in all the required fields. Required fields are:a. Applicant address/Alamat Pemohon);b. City/Bandar;c. Zip Code/Poskod;d. State/Negeri;e. Telephone Number/Nombor Telefon;
f. E-mail/E-mel.
16. Tekan butang Next untuk set janji temu.
Click Next to set your appointment.
17. Sila baca Terma & Syarat, tandakan kotak untuk meneruskan proses, tekan butang
Submit untuk melengkapkan permohonan janji temu.
Please read the Terms & Conditions, click on the check box to proceed, Click Submit
button to complete booking.

Please take note:
If these notifications come out;
1. If you have another incoming appointment. Please cancel before you apply fora new one.
(Based on system checking, the applicant already has appointment with thedepartment in the future. If the applicant has to make new appointment, the applicant
has to cancel previous appointment.)
2. Please Contact Your Nearest Immigration Department for Further Information.
(Based on the system checking, there is some issues with your previous appointment
records.)

TERIMA KASIH KERANA MENGGUNAKAN SISTEM TEMUJANJI ONLINE (STO) 2.0 JABATAN IMIGRESEN MALAYSIA.
THANK YOU FOR USING SISTEM TEMUJANJI ONLINE (STO) 2.0 IMMIGRATION DEPARTMENT OF MALAYSIA