Rental Vehicle Toll Annexure ─ Linkt
Commercial Customer Rental Terms
and Conditions
Last updated on 1 November 2023
Tollaust Pty Limited (ACN 050 538 693), trading as Linkt (Linkt), through Your
Rental Agency as Linkt's agent, offers the Linkt Rental Product to You on these Linkt
Commercial Customer Rental Terms and Conditions.
Summary of Key Terms and Conditions
Before entering into these Linkt Commercial Customer Rental Terms and Conditions,
Linkt draws your attention to the following terms and conditions:
1. Collection, use and disclosure of personal information
In order to operate our roads, charge tolls and manage your Linkt Rental ProductCommercial Account, Linkt will collect your personal information from the Rental
Agency and may share your information with its service providers/partners, operatorsof other toll roads, government authorities (including those responsible for operationof roads and vehicle registration), credit reporting bodies and incident
response/emergency service providers. Please see clause 3 for further information.
2. Payment of tolls
You are responsible for the payment of all tolls and applicable fees for all trips madeby your rental vehicle(s). If you do not pay any tolls and applicable fees you may becharged late payment fees and Linkt may refer your liability to pay those amounts toeither a Credit Reporting Agency or to your Rental Agency to obtain payment of theseamounts. You agree that the Rental Agency may share your payment information
with Linkt to enable Linkt to charge you applicable tolls and fees. Please see clauses
7 and 8 for further information.
3. Suspension and Cancellation
Linkt may suspend or cancel your Linkt Rental Product Commercial Account and theprocessing of Trips in certain circumstances, e.g. if Linkt is advised by your Rental
Agency to suspend your account, your account has not been paid in time or where
Linkt reasonably considers it necessary for any other serious reason. Linkt will makereasonable attempts to contact you prior to suspension or cancellation of youraccount. If you drive after your account is suspended or cancelled, you may receive atoll notice with additional fees. Please see clause 15 for further information.
4. Excluding Linkt’s liability
To the extent permitted by law (including the Australian Consumer Law), Linkt is notliable for any loss, damage or expense arising from your use of any toll road, your useof the rental vehicle(s) or anything else in connection with this agreement, unless thatloss was caused by Linkt or Linkt’s negligence or breach. Please see clause 13 forfurther information.

The Authorised Representative(s) signing the Commercial Customer Rental
Agreement accepts and agrees to be bound by these Linkt Commercial Customer
Rental Terms and Conditions on Your Behalf.

Part A: General
1. Interpretation
In these Linkt Commercial Customer Rental Terms and Conditions unless thecontrary intention appears:
a. a reference to the Commercial Customer Rental Agreement or these Linkt
Commercial Customer Rental Terms and Conditions includes any variation toit or them;b. the singular includes the plural and the plural includes the singular;c. a gender includes all genders;d. a reference to a person includes a firm, a body corporate, an unincorporated
association or an authority;
e. an obligation imposed on two or more parties binds them jointly and severally;f. a reference to a time or date is a reference to that time or date in Melbourne,
Australia;
g. any reference to dollars and $ is to Australian currency;
h. a provision of these Linkt Commercial Customer Rental Terms and Conditions
must not be interpreted against Linkt just because Linkt prepared these Linkt
Commercial Customer Rental Terms and Conditions;i.

a reference to any legislation or subordinate legislation includes any
modifications or changes;j.

headings in these Linkt Commercial Customer Rental Terms and Conditions
have been inserted for convenience and do not affect the interpretation ofthese Linkt Commercial Customer Rental Terms and Conditions; andk. a reference to a clause or a part is a reference to a clause or a part of these
Linkt Commercial Customer Rental Terms and Conditions.

2. Creation of Your Linkt Rental Product Commercial Account
Linkt will create a Linkt Rental Product Commercial Account for You for the use of
the Linkt Rental Product by Your Personnel for any Rental Vehicle(s) that Your
Personnel rent as agreed under the Commercial Customer Rental Agreement.

3. Consent to use and disclose informationa. You consent to Linkt using or disclosing any information (including Personal
Information) that You or Your Personnel provide to Linkt (or which Your
Rental Agency provides to Linkt, or which Linkt otherwise obtains) only for the
purposes contemplated by these Linkt Commercial Customer Rental Terms
and Conditions (including the exercise of any rights or the performance of any
obligations under these Linkt Commercial Customer Rental Terms andConditions) as detailed in Linkt's Privacy Policy or the Linkt Privacy andCredit Reporting Statement document attached at Part B of these Linkt
Commercial Customer Rental Terms and Conditions.
b. You consent to any information (including personal information) about Your
Linkt Rental Product Commercial Account, and any information You or Your
Personnel provide to Linkt, being disclosed by Linkt to:i.

Credit Reporting Bodies to enable Linkt to ascertain Your credit
rating only, following the date on which Your Linkt Rental
Product Commercial Account is opened or at any time thereafter
while Your Linkt Rental Product Commercial Account remains
open;

ii.

Your Rental Agency (including without limitation personal
information including the first name and surname of Your
Personnel who have rented a Rental Vehicle), or to You,
including for reporting purposes in relation to your Linkt Rental
Product Commercial Account; oriii.

Credit Reporting Bodies and to debt collection agencies or Your
Rental Agency where You are in payment default.

c. You can access Linkt's Credit Reporting Policy athttps://www.linkt.com.au/legal/policies/transurban-credit-reportingpolicy/sydney or You can contact Linkt using the contact details set out in Part
D of these Linkt Commercial Customer Rental Terms and Conditions to obtaina copy.
d. You consent to Linkt disclosing to Toll Road operators (and the operator's
preferred toll service provider) and any State Roads Authority any information(including Personal Information) that is required for Toll collection or
enforcement.

4. Your Linkt Rental Producta. The Linkt Rental Product is provided by Linkt to enable You to pay Tolls andFees relating to Trips by Your Personnel using Rental Vehicles on Toll Roads

in accordance with these Linkt Commercial Customer Rental Terms andConditions.
b. You remain responsible at all times for the acts and omissions of Your
Personnel, or any other person using a Rental Vehicle rented by Your
Personnel, including for any Tolls and Fees they incur.

5. When You should contact LinktYou should contact Linkt using the contact details set out in Part D of these Linkt
Commercial Customer Rental Terms and Conditions as soon as possible if:
a. You change Your email or Your mobile phone number; orb. You become aware of anything that may or will affect any payment describedin these Linkt Commercial Customer Rental Terms and Conditions.

6. Charging of Tolls to Your Linkt Rental Product Commercial
Account
a. Tolls will be charged to Your Linkt Rental Product Commercial Account foreach Trip taken using a Rental Vehicle, when either:i.

the Registration Number of the Rental Vehicle is detected at an
Electronic Toll Point; orii.

the Rental Vehicle is otherwise detected at an Electronic Toll Point.

b. Any questions regarding any Tolls charged on a particular Toll Road should,
in the first instance, be referred to Linkt.

7. Tolls and Fees payable
a. You must pay the following amounts to Linkt:i.

all Tolls incurred in accordance with clause 6(a) (and You acknowledge
that it is Your responsibility to be aware of all Tolls payable inconnection with the use of a Toll Road);ii.

a Rental Service Fee of $3.30 (including GST) for each calendar day
per Commercial Customer Rental Contract where a Rental Vehicle
incurs a Toll on a Toll Road;iii.

if applicable, a Late Payment Fee in the circumstances described inclause 8.3(b); andiv.

any other costs reasonably incurred by Linkt in enforcing its rights
under these Linkt Commercial Customer Rental Terms and Conditions,
including any fees or charges imposed by a third party on Linkt where
You have refused or failed to pay any amount under these Linkt
Commercial Customer Rental Terms and Conditions.

b. You acknowledge that if You fail to pay any Tolls or Fees as required by these
Linkt Commercial Customer Rental Terms and Conditions:i.

Linkt may refer that failure to a Credit Reporting Agency or to Your
Rental Agency (who may charge You additional fees or charges);
and/orii.

Linkt may suspend or cancel Your Linkt Rental Product Commercial
Account and the provision of the Linkt Rental Product to You and Your
Personnel.

Linkt will not be required to refund to You any additional fees or charges
described in this clause 7(b) that are charged to You by a Credit Reporting
Agency or Your Rental Agency.

8. Payment
8.1 Charges to Your Linkt Rental Product Commercial Accounta. You agree that all Tolls and Fees incurred in connection with any Trips
undertaken by Rental Vehicles will be charged to Your Linkt Rental ProductCommercial Account. For the avoidance of doubt, payment by cash will not be
an acceptable method of payment.
b. You:i.

warrant and represent that You are authorised to have any Tolls andFees that are incurred in connection with any Trips undertaken by
Rental Vehicles charged to Your Linkt Rental Product Commercial
Account;

ii.

must immediately provide Linkt with updated or alternate payment
method details if Your Linkt Rental Product Commercial Account iscancelled or altered; andiii.

must ensure that all information recorded on Your Linkt Rental ProductCommercial Account is accurate and up to date.

8.2 Invoicing procedurea. As soon as practical after the invoice issue date, Linkt will send You an
invoice detailing all Trips undertaken by Rental Vehicles on Toll Roads during
the period to which the invoice relates, including the Tolls and Fees payable inrespect of those Trips.
b. Invoices will be provided in electronic form, and will be emailed to You in pdf,
csv and raw format.
c. Each invoice will show the Due Payment and the Payment Date (which shallbe 30 days from the date of the invoice).

8.3 Recovery of paymentsa. You acknowledge and agree that the Tolls and Fees incurred by Rental
Vehicles for Trips on Toll Roads are a debt due and payable by You to Linkt.
b. If You do not pay the amount of those Tolls and Fees in full by the relevant
Payment Date (which shall be 30 days from the date of the invoice), Linkt may
charge You a Late Payment Fee.
c. If:i.

You are issued an invoice under clause 8.2 from Linkt for the payment
of Tolls and Fees; andii.

You do not pay the amount of those Tolls and Fees in full by therelevant Payment Date,then Linkt will be entitled to contact You using the details provided to it byYour Rental Agency to seek payment of the overdue amounts of Tolls andFees. If You still do not pay these overdue amounts within 27 days after the
invoice due date, Your liability to pay these overdue Tolls and Fees will betransferred to Your Rental Agency and Your Rental Agency (or a third party
acting on Your Rental Agency’ behalf) may contact You directly to obtain
payment of these overdue Tolls and Fees (and any additional fees andcharges applied by Your Rental Agency or the third party acting on Your
Rental Agency’ behalf).
d. You agree that if You pay any overdue Tolls and/or Fees to Linkt at any timeafter responsibility for the payment of these overdue Tolls and/or Fees havealready been transferred to Your Rental Agency in accordance with clause
8.3(c), that these amounts will be promptly refunded to You by Linkt and you
will be required to make payment of the overdue Tolls and/or Fees to Your
Rental Agency instead.

9. Errors in charging Tolls and Feesa. If Linkt incorrectly credits You an amount in connection with Your Linkt Rental
Product Commercial Account, Linkt may recover that amount from You
provided that Linkt has given You 10 days prior written notice of its intention to
do so.
b. Linkt will promptly apply any credit due to You in connection with Your Linkt
Rental Product Commercial Account by such method as Linkt may reasonably
choose.

10. Linkt Rental Product Account Statement
You may view Your Linkt Rental Product Account Statement without charge at any
time by logging into your account.

11. What to do if a Rental Vehicle or its Number Plates are stolen
a. You must immediately inform Your Rental Agency if:i.

a Rental Vehicle is stolen; orii.

one or both Number Plates for a Rental Vehicle are stolen.

b. If:
i.

a Trip is undertaken by Rental Vehicle while stolen; orii.

a Trip is undertaken by a vehicle fitted with one or both Number Plates
that have been stolen from a Rental Vehicle; andiii.

Tolls and Fees are charged to Your Linkt Rental Product Commercial
Account in connection with a Trip referred to in clause 11(b)(i) or
11(b)(ii) (as applicable),

Linkt will refund those Tolls and Fees to You upon provision of a police reportconfirming that the Rental Vehicle or Number Plate(s) (as applicable) wererecorded as being stolen at the time of the relevant Trip.

12. GSTa. Unless otherwise indicated, all Tolls and Fees are inclusive of GST.
b. If GST is stated as not to be inclusive, You are liable for any GST payable inaccordance with applicable law.

13. Liability
To the maximum extent permitted by law, Linkt is not liable (whether in contract, tort,
under statute or otherwise) for any loss (including consequential loss or loss of
profit), damage or expense that You, or any other person incurs arising directly or
indirectly from Your, Your Personnel or Authorised Personnel’s use of any Toll Road,
any Rental Vehicle, or anything else in connection with these Linkt Commercial
Customer Rental Terms and Conditions, except to the extent that the loss, damage
or expense was caused by Linkt, or as a result of Linkt’s negligence or breach.
These Linkt Commercial Customer Rental Terms and Conditions do not affect any
rights, liabilities and responsibilities arising at law, including under the AustralianConsumer Law (Schedule 2 of the Competition and Consumer Act 2010) (ACL),
unless otherwise provided under this agreement.
Where liability cannot be excluded, any liability incurred by Linkt in relation to the useof any Toll Road or these Linkt Commercial Customer Rental Terms and Conditions
is limited to the extent provided for by the ACL.

14. Questions, complaints and disputes

a. If You have a dispute or wish to make a complaint about the Linkt Rental
Product, a payment or an amount charged, refunded or not refunded to Your
Linkt Rental Product Commercial Account, You should contact Linkt. A
customer service officer will provide a response with reasons as soon as
possible.
b. If You believe that Your dispute or complaint has not been properly
addressed, You have the right to have the issue reviewed by Linkt's Customer
Resolutions Team who will provide a response with reasons.
c. If You are not satisfied with the response, You may take Your complaint to the
Tolling Customer Ombudsman.
d. If You believe there is an error (including Trips, fees and charges in Your
Account Statement), You are required to tell Linkt of any errors or
discrepancies promptly.
e. Where You dispute Your Account Balance, Linkt may (at its discretion):i.

refund to Your Linkt Rental Product Commercial Account all or part ofthe disputed amount; orii.

make other arrangements reasonably necessary to allow for thecontinued operation of Your Linkt Rental Product Commercial Account,until the dispute is resolved.

f. The relevant contact details for Linkt, Linkt’s Customer Resolutions Team andthe Tolling Customer Ombudsman are each set out in Part D of these Linkt
Commercial Customer Rental Terms and Conditions.

15. Suspension or terminationa. Linkt may suspend Your Linkt Rental Product Commercial Account and theprocessing of Trips made by any or all Rental Vehicles on Your Linkt Rental
Product Commercial Account if:i.

Linkt is advised by Your Rental Agency to suspend or close Your Linkt
Rental Product Commercial Account;ii.

You become bankrupt or appear likely to become bankrupt;iii.

You become insolvent (that is, not able to pay all Your debts as andwhen they become due and payable) or have a receiver, manager,
administrator or liquidator appointed, or appear likely to do so;iv.

You are a company and:A. Your shareholders pass a resolution for winding up;
B. an application is made for winding up Your company, which is
not dismissed or withdrawn within 30 Business Days and which
results in an order being made for the company's winding up; or
C. You enter into an arrangement, composition or compromise withany creditors;v.

Linkt considers that a material adverse change has occurred in Your
credit rating;vi.

Linkt is required to do so by law; orvii.

Linkt reasonably consider suspension or cancellation of Your Linkt
Rental Product Commercial Account or any Rental Vehicle on Youraccount is warranted and/or necessary for any other serious reason(such as fraudulent or malicious use, material breach of this agreement
or serious misconduct).

Notice prior to suspension or cancellation
If Linkt has reason to suspend or cancel Your Linkt Rental Product Commercial
Account and the processing of Trips made by any or all of Your Rental Vehicles,
Linkt will make reasonable attempts to contact You, via the contact details You haveprovided, prior to any such suspension or cancellation becoming effective.

16. When these Linkt Commercial Customer Rental Terms andConditions end
These Linkt Commercial Customer Rental Terms and Conditions end only whenterminated in accordance with the provisions of these Linkt Commercial Customer
Rental Terms and Conditions. The termination of these Linkt Commercial Customer
Rental Terms and Conditions does not affect any rights that You or Linkt haveagainst each other that arose at or before the termination, including in relation to any
outstanding Tolls and or Fees that You have not paid prior to the termination.

17. Notices
a. Notices (including any communications or statements) may be given by Linkt
to You:i.

by sending an email to Your email address as provided to Linkt by Your
Rental Agency (or as updated by You under clause 5); orii.

if no valid email has been provided to Linkt, by sending a text message
to Your mobile number as provided to Linkt by Your Rental Agency (oras updated by You under clause 5).

b. Notices to Linkt may be sent by email to Linkt's email address, using
the contact details available on Linkt's website.
c. Notices take effect from the time they are received (unless a no-delivery
message is received by the sender).

18. Generala. These Linkt Commercial Customer Rental Terms and Conditions are theentire agreement between You and Linkt about Your Linkt Rental ProductCommercial Account and the other matters covered by these Linkt
Commercial Customer Rental Terms and Conditions.
b. Any provision of these Linkt Commercial Customer Rental Terms andConditions must be read down to the extent necessary to prevent thatprovision of these Linkt Commercial Customer Rental Terms and Conditions
from being invalid, voidable or not enforceable in the circumstances. If a
provision of these Linkt Commercial Customer Rental Terms and Conditions
is still invalid, voidable or not enforceable, the relevant word, words orprovision will be deleted, and the rest of these Linkt Commercial Customer
Rental Terms and Conditions will continue to be fully enforceable.
c. You will not earn interest on any credit Account Balance or amount You pay to
Linkt under these Linkt Commercial Customer Rental Terms and Conditions.
d. Unless otherwise expressly provided by these Linkt Commercial Customer
Rental Terms and Conditions, a party does not waive a right, power ordiscretion just because it:i.

fails to exercise it;ii.

only exercises part of it; oriii.

delays in exercising it.

e. A waiver of one breach of a provision of these Linkt Commercial Customer
Rental Terms and Conditions does not operate as a waiver of another breachof the same provision or any other provision. A right of Linkt created underthese Linkt Commercial Customer Rental Terms and Conditions may only be
waived in writing signed by Linkt.
f. You represent and warrant to Linkt that you have the power, authority andcapacity to enter into these Linkt Commercial Customer Rental Terms andConditions.
g. Linkt may request that You pay Linkt an amount equal to any costs (including
legal costs) reasonably incurred by Linkt in recovering a debt from You incourt.
h. These Linkt Commercial Customer Rental Terms and Conditions and thetransactions contemplated by these Linkt Commercial Customer Rental
Terms and Conditions are governed by the laws of New South Wales.

19. Definitions
In these Linkt Commercial Customer Rental Terms and Conditions (including Parts
A, B,C and D), except where the context otherwise requires:
Account Balance means the total of all of the payments (and other amounts) whichhave been charged to Your Linkt Rental Product Commercial Account less any Toll,
Fee, tax, charge or other amount which is refunded to your Linkt Rental ProductCommercial Account.

Account Statement means a summary of the transactions (including the Tolls andFees) charged to Your Linkt Rental Product Commercial Account.
Associated Contractors means Linkt's suppliers, agents, distributors andcontractors in relation to any Permitted Purposes.
Authorised Information Recipient means Linkt, Your Rental Agency, Your
Authorised Representative and each Intended Recipient.
Authorised Representative means an individual who is 18 years or older and who
is validly authorised by You to enter into these Linkt Commercial Customer Rental
Terms and Conditions on Your behalf.
Your Rental Agency means:a. the entity with whom You have entered into the Commercial Customer Rental
Agreement with;b. or any Related Body Corporate of Your Rental Agency; orc. any franchisee or licensee of Your Rental Agency.
Business Day means a day that is not a Saturday, Sunday or public holiday in theState of Victoria, Australia.
Clearing House means any person who operates a clearing house for operators ofToll Roads.
Commercial Customer means a body corporate, partnership, trust, government
department or agency, sole trader or other business or entity that has entered into a
Commercial Customer Rental Agreement with Your Rental Agency.
Commercial Customer Rental Agreement means the agreement entered into
between You and Your Rental Agency for the rental of vehicles by Your Personnel.
Commercial Customer Rental Contract means the rental document signed byYour Personnel for the rental of the Rental Vehicle.
Credit Provider has the meaning given in the Privacy Act 1988 (Cth).
Credit-Related Information means Credit Information, Credit Eligibility Information
and Credit Reporting Information, each as defined in the Privacy Act 1988 (Cth).
Credit Reporting Agency means a corporation that carries on a credit reporting
business within the meaning of that term in the Privacy Act 1988 (Cth).
Credit Reporting Body has the meaning given in the Privacy Act 1988 (Cth).
Department of Transport and Main Roads means the Department of Transportand Main Roads in the State of Queensland, Australia.
Due Payment means the amount stated in an invoice from Linkt as the AccountBalance that You owe to Linkt.

Electronic Toll Point means any place on a Toll Road where vehicles are detectedby the Linkt Rental Product System.
Fees means each of the fees and costs (and any taxes applicable to them)described in clauses 6(a)(ii) to 6(a)(iv) inclusive of these Linkt Commercial Customer
Rental Terms and Conditions.
GST has the same meaning as in A New Tax System (Goods and Services Tax) Act
1999 (Cth).
Intended Recipients means the following parties:
a. Credit Reporting Agencies;b. Associated Contractors;c. any bank, financial institution or Clearing House;d. Linkt's professional advisers including legal advisers, accounting advisers andother professional advisers;
e. driver licensing and vehicle registration agencies, law enforcement agencies,
public revenue authorities, road safety authorities and solicitors in relation to
motor vehicle accidents;
f. owners and other operators of Toll Roads; andg. persons providing services to any of the entities set out in paragraphs (a) to (f)of this definition.
Late Payment Fee means the late payment fee described in Part C.
Linkt means Tollaust Pty Ltd ABN 37 050 538 693, including the successors,
contractors, assignees, employees, agents and nominees of Tollaust Pty Ltd.
Linkt Rental Product means the indirect toll billing facility that utilises the Linkt retailplatform and Your Rental Agency’ systems to communicate with and charge You asa result of travel by Rental Vehicles on Toll Roads.
Linkt Rental Product Commercial Account means Your Linkt Rental ProductCommercial Account set up by Linkt.
Linkt Rental Product Information means any information relating to You, Your
Personnel or Your Linkt Rental Product, a Rental Vehicle, the location of a Rental
Vehicle at any time, the direction of travel, or video and/or camera surveillance
operated at Toll Roads. Linkt Rental Product Information may without limitation
include Personal Information about:a. You; orb. Your Personnel,
including a name, address, phone number, email address, drivers licence number,date of birth, vehicle hire and usage information, billing or financial information,
Commercial Customer Rental Agreement, Linkt Rental Product Commercial
Account, and other Personal Information contained in video and/or camera

surveillance of Toll Roads for traffic management or toll violation enforcement
purposes conducted by Linkt or obtained by Linkt from third parties.
Linkt Commercial Rental Product Information means any information relating to
the Commercial Customer, its Personnel, the Linkt Rental Product, a Vehicle, thelocation of a Vehicle at any time, the direction of travel, or video and/or camera
surveillance operated at Toll Roads. Linkt Rental Product Information may without
limitation include Personal Information about:a. the Commercial Customer; orb. its Personnel,
including a name, address, phone number, email address, drivers licencenumber, date of birth, vehicle hire and usage information, billing or financial
information, Rental Contract, Linkt Rental Account, and other Personal
Information contained in video and/or camera surveillance of Toll Roads for
traffic management or toll violation enforcement purposes conducted by Linktor obtained by Linkt from third parties.
Linkt Consumer Rental Product Information means any information relating to
You or Your Linkt Rental Product, Your Vehicle, the location of Your Vehicle at any
time, the direction of travel, or video and/or camera surveillance operated at Toll
Roads. Linkt Rental Product Information may without limitation include Personal
Information about:a. You; orb. any Individual,
including a name, address, phone number, email address, drivers licencenumber, date of birth, vehicle hire and usage information, billing or financial
information, Rental Contract, Linkt Rental Account, and other Personal
Information contained in video and/or camera surveillance of Toll Roads for
traffic management or toll violation enforcement purposes conducted by Linktor obtained by Linkt from third parties.
Linkt Rental Product System means the entire system relating to tagless tolling
operated by Linkt for the Linkt Rental Product.
Number Plate means the physical plate with contains the Vehicle’s Registration
Number.
Payment Date means the date for payment of an invoice from Linkt, as stated in thatinvoice, which shall be 30 days from the date of the invoice.
Permitted Purposes means any one or more of:a. facilitating the use of and carrying out functions and activities relating to:i.

Tolls and their enforcement;ii.

the Linkt Rental Product;iii.

verification of Your Commercial Customer Rental Agreement;

iv.

obtaining feedback about Your Linkt Rental Product; andv.

analysing information for product development in connection with the
Linkt Rental Product System, traffic conditions, travel times and road
usage and disclosing aggregate information (including to the public)
excluding any Personal Information of Commercial Customers andYour Personnel;

b. disclosure to any State Roads Authority for any purpose in connection with
Toll Roads;
c. auditing of the Linkt Rental Product System;d. law enforcement;e. the enforcement of a law imposing pecuniary penalty;f. the protection of the public revenue;
g. road safety;
h. release of information to solicitors acting as agents for their clients in relation
to motor vehicle accidents where Linkt is compelled to do so by a court order;i.

obtaining advice and professional services on a confidential basis; and suchother purposes as are permitted by Privacy Laws.

Personal Information means information or an opinion (including information or an
opinion forming part of a database and whether or not recorded in a material form)
about an individual whose identity is apparent or can reasonably be ascertained or isreasonably identifiable from the information or opinion and any other information
subject to the Privacy Laws.
Privacy Laws means the Privacy Act 1988 (Cth) (including the Australian Privacy
Principles found in Schedule 1 to that Act), the Spam Act 2003 (Cth), the Do Not Call
Register Act 2006 (Cth), the Telemarketing and Research Calls Industry Standard
2017 (Cth), the Fax Marketing Industry Standard 2011 (Cth), the Privacy andPersonal Information Protection Act 1998 (NSW) (to the extent applicable to Linkt)
and any other current or future legislation, mandatory codes and policies relating to
the handling of Personal Information which apply to Linkt and any other applicableprivacy law.
Registration Number means the combination of numbers, letters or numbers andletters, and the State of registration on the number plate of a vehicle, as assigned tothat vehicle by the relevant vehicle registration authority (e.g. TfNSW, Secretary to
the Department of Transport and the Department of Transport and Main Roads).
Related Body Corporate has the meaning given to that term in the Corporations Act
2001 (Cth).
Rental Service Fee means the rental service fee described in Part C.
Rental Vehicle means a vehicle described in the Commercial Customer Rental
Contract that is rented by Your Personnel as agreed to under the Commercial
Customer Rental Agreement.

Secretary to the Department of Transport means the secretary to the Departmentof Transport in the State of Victoria with the functions provided by section 33A of theTransport Integration Act 2010 (Vic).
State Roads Authority means TfNSW, Secretary to the Department of Transport
and the Department of Transport and Main Roads.
TfNSW means Transport for NSW ABN 18 804 239 602 a NSW Government agency
constituted under the Transport Administration Act 1988 (NSW), including Roads
and Maritime Services (ABN 76 236 371 088).
Toll means all toll charges or other fees and charges imposed by Linkt or theoperator of a Toll Road for, or taxes payable in respect of, each Trip taken by aRental Vehicle for use of that Toll Road.
Toll Roads means toll roads in the Commonwealth of Australia, in respect of which
the Linkt Rental Product is offered by Linkt.
Trip means the driving of a Rental Vehicle in one continuous direction on a Toll
Road through one or more Electronic Toll Points uninterrupted by exit andsubsequent re-entry on that Toll Road.
You or Your refers to the Commercial Customer that has agreed to be bound tothese Linkt Commercial Customer Rental Terms and Conditions and with whom theCommercial Customer Rental Agreement is made.
Your Personnel means Your directors, officers, agents, employees, individual
contractors or subcontractors who are permitted to rent vehicles under theCommercial Customer Rental Contract.

Part B: Privacy and Credit Reporting Notice
Linkt's combined privacy and credit reporting collection statement
What information is being collected
Personal Information and Credit-Related Information about You is being collected by
Linkt.
Purpose of collection
Linkt collects Personal Information, including Linkt Commercial Rental Product
Information and Linkt Consumer Rental Product Information, about You in order toprovide the Linkt Rental Product in respect of Vehicles rented from Your Rental
Agency. Linkt may collect this information from You or from Your Rental Agency.
Linkt may also collect Credit-Related Information about You from the Credit
Reporting Bodies that Linkt deals with and from other Credit Providers who have

provided credit to You. You are not required by law to provide Linkt Commercial
Rental Product Information or Linkt Consumer Rental Product Information to Linkt,
but if this information is not provided, Linkt will not be able to provide the Linkt Rental
Product to You.
Use
Linkt only uses the Personal Information and Credit-Related Information that Linkt
collects about You to provide the Linkt Rental Product, to arrange payment for any
Tolls and Fees that You incur for Trips undertaken by Vehicles and for the other
Permitted Purposes set out above. Linkt also uses Personal Information and CreditRelated Information to perform its business functions solely for the purpose ofundertaking its obligations under these Linkt Terms and Conditions.
Disclosure
Linkt may disclose the information that it collects about You to a State Roads
Authority, Authorised Information Recipients and Linkt’s Associated Contractors.
Depending on the circumstances, Linkt may also disclose the information that itcollects about You to other Credit Providers and Credit Reporting Bodies, insurers,
third party toll operators, debt collection agencies, government authorities (whererequired or authorised by law) and Linkt’s related entities.
Overseas disclosures
In some circumstances, Linkt may hold Personal Information and Credit-RelatedInformation in a different Australian State or Territory or disclose Personal
Information and Credit-Related Information to recipients (including Linkt’s AssociatedContractors) located outside Australia in accordance with any applicable Privacy
Laws, including in the Philippines and any other countries listed in our privacy policy
from time to time.
Your rights
You have a right to access the Personal Information and Credit-Related Informationthat Linkt holds about You, to correct that Personal Information and Credit-RelatedInformation and to make a complaint about Linkt’s handling of Personal Information
and Credit-Related Information. More information about how to access and correct
Personal Information and Credit-Related Information that Linkt holds about You andhow to lodge a complaint relating to Linkt’s treatment of Personal Information andCredit-Related Information (and how Linkt will deal with complaints) can be found:•in relation to Personal Information, in Linkt’s privacy policy; and•in relation to Credit-Related Information, in Linkt’s credit reporting policy ora copy may be obtained in an alternative format by contacting Linkt using thecontact details set out above.

Other credit-related matters
Credit Reporting Bodies collect a range of Credit-Related Information about
individuals and use that information to provide a credit-related service to theircustomers (which includes Linkt). The Credit Reporting Bodies that Linkt may
disclose Credit-Related Information to are Equifax Australia, which may be contacted
at 138 332 and any additional Credit Reporting Body notified to You by Linkt.
Where Linkt provides Credit-Related Information to these Credit Reporting Bodies,
they may include this information in reports that they subsequently provide about
You to other Credit Providers in order to assist those entities to assess their credit
worthiness. You have a right to obtain a copy of the credit reporting policies of any
Credit Reporting Bodies that Linkt discloses Your Credit-Related Information to. If
You would like to obtain a copy of any of these policies, You should contact therelevant Credit Reporting Body directly using the contact details set out above (or as
notified to You by Linkt).
If You believe that You have been a victim of fraud or identity theft, You have a rightto contact the Credit Reporting Bodies and ask them not to disclose Your CreditRelated Information. If You would like to make such a request, please contact theCredit Reporting Bodies directly using the contact details set out above (or as
notified to You by Linkt).
If You do not pay for any Tolls and Fees payable in accordance with these Linkt
Terms and Conditions, if You defraud Linkt or try to do so, or if You otherwise
commit a serious credit infringement, Linkt may disclose details of these defaults to
the Credit Reporting Bodies that Linkt deals with in accordance with applicable laws.
If Linkt needs to take these steps, this may affect Your ability to obtain a loan orother credit in the future.

Part C: Fee schedule
Fee

Explanation

AmountRentalService
Fee

The fee charged by Linkt foreach day per Rental
Contract where a Vehicle
incurs a Toll on a Toll Road.

$3.30 (including GST) per
calendar day, for eachcalendar day that any single
Vehicle incurs a Toll on a Toll
Road.
You agree that the Rental
Service Fee will be as revised
from time to time inaccordance with the Rental
Contract.

Late
Payment
Fee

If payment of an amount that
You owe to Linkt is morethan 5 days late.

$5.50 plus 1.5% of the amountthat was not paid on time.

Part D: Contact details
Contact

Contact details

Linkt

Telephone: 13 33 31
Email: customersyd@linkt.com.au

Linkt Customer Resolutions
Team

Telephone: 1300 381 570
Email: resolve@transurban.com

Tolling Customer
Ombudsman

Telephone: 1800 145 009
Email: admin@tollingombudsman.com.au