TERMS AND CONDITION FOR
ACCOMMODATION CONTRACTS

RYOKANWAKAMIY
A(Scope of Application)(Refusal of Accommodation Contracts)

Article1-1Contracts for Accommodation and related agreements to be entered

Ariticle5-1The Ryokan may not accept the conclusion of an Accommodation

into between this Ryokan and the Guest to be accommodated shall be
subject to these Terms and Conditions. And any particulars notprovided for herein shall be governed by laws and regulations and or
generally accepted practices

Contract under any of the following cases.
(1) When the application for accommodation does not conform with theprovisions of these Terms and Conditions:(2) When the Ryokan is fully booked and no room is available.

2-2 In the case when the Ryokan has entered into a special contract(3) When the Guest seeking accommodation is deemed liable to conduct

with the Guest insofar as such special contract does not violate laws

himself in a manner that will contravene the laws or act against theand regulations and generally accepted practices, notwithstanding,public order or good morals in regard to his accommodation:

the preceding Paragraph, the special contract shall take precedence(4) When the Guest seeking accommodation can be clearly detected asover the provisions of these Terms and Conditions.

carrying an infectious disease.

(Application for Accommodation Contracts)(5) When the

Article2-1 A Guest who intends to make an application for an Accommodation
Contract with the Ryokan shall notify the Ryokan of the following
particulars:in regard to his accommodation.
(6) When the Ryokan is unable to provide accommodation due tonatural calamities, disfunction of the facilities and/or other(1)Name of the Guest(s)unavoidable causes.
(7) When the provisions of Article No4 of Metropolitan/Prefectural(2)Date of accommodation and estimated time of arrival;(3)Accommodation

Ryokan is requested to assume an unreasonable burden

Charges(Based,inprinciple,

on

the

Basic

Accommodation Charges listed in the attached Table No1)
(4)Other particulars deemed necessary by the Ryokan.
2-2 In the case when the Guest requests. during his stay .extention of

Ordinance are applicable(Right to Cancel Accommodation Contracts by the Guest)
Article6-1The Guest is entitled to cancel the Accommodation Contract by so
notifying the Ryokan.

the accommodation beyond the date in Subparagraph(2)of the

6-2In the case when the Guest has cancelled the Accommodation

preceding Paragraph, it shall be regarded as an application for a newContract in whole or in part due to causes for which the Guest is

Accommodation Contract at the time such request is made.

liable (except in the case when the Ryokan has requested the(Conclusion of Accommodation Contracts, etc)

payment of the deposit during the specified period as prescribed in

Article3-1A Contract for Accommodation shall be deemed to have been

Paragraph 2 of Article 3 and the Guest hascancelled before theconcluded when the Ryokan has duly accepted the application as

payment) the Guest shall pay cancellation charges as listed in the

stipulated in the preceding Article. However, the same shall not apply

attached Table No2 .However, in the case when a special contract as

when it has been proved that the Ryokan has not accepted theprescribed in Paragraph 1 of Article 4 has been concluded, the same

application.

shall apply only when the Guest is

3-2When a Contract for Accommodation has been concluded inaccordance with the provisions of the preceding Paragraph, theinformed of the obligation of the payment of thecancellation by charges in case of cancellation the Guest.

Guset is requested to pay an accommodation deposit fixed by the

6-3 In the case when the Guest does not appear by 8:00PM of the

Ryokan within the limits of Basic Accommodation Charges covering

accommodation date(1)hours after the expected time of arrival if thethe Guest’s entire period of stay (3days when the period of stay

Ryokanl is notified of it without an advance notice, the Ryokan may

exceeds 3days) by the date specified by the Ryokan.

regard the Accommodation Contract as being cancelled by the Guest.

3-3The deposit shall be first used for the Total Accommodation Charges
to be paid by the Guest, then secondly for the cancellation charges
under Article 6 and thirdly for the reparations under Article 18 if
applicable, and the remainder, if any, shall be refunded at the time ofthe payment of the Accommodation Charges as stated in Article12.
3-4 When the Guest has failed to pay the deposit by the date as
stipulated in Paragraph 2 the Ryokan shall trest the Accommodation
Contract as invalid.
However, the same shall apply only in the case when the Guest isthus informed by the Ryokan when the period of payment of thedeposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Ariticle4-1 Notwithstanding the provisions of Pragraph 2 of the preceding Article,
the Ryokan may enter into a special contract requiring noaccommodation deposit after the Contract has been concluded as
stipulated in the same Paragraph.
4-2 In the case when the Ryokan has not requested the payment of thedeposit as stipulated in Paragraph 2 of the preceding Article and/or
has not specified the date of the payment of the deposit at the time
the application for an Accommodation Contract has been accepted, it
shall be costrued as that the Ryokan has accepted a special contractprescribed in the preceding Paragraph.

TERMS AND CONDITION FOR
ACCOMMODATION CONTRACTS

RYOKANWAKAMIY
A(Right to Cancel Accommodation Contracts by the Ryokan)(Observance of Use Regulation)

Article7-1 The Ryokan may cancel the Accommodation Contract under any of

Article10-1The Guest shall observe the Use Regulations established by thethe following cases:

Ryokan.

(1) When the Guest is deemed liable to conduct and/or havenconducted himself in a manner that will contravene the laws or(Business Hours)
Article11-1The business hours of the main facilities, etc. of the Ryokan are asact against the public order or good morals in regard to his

follows, and those of other facilities, etc. shall be notified in detail byaccommodation.

brochures as provided, notices displayed in each place, service(2) When the Guest can be clearly detected as carrying an infectious

directories in guest rooms and others.
(1)disease;r e g a r d

t o

h i s

(2)

natural calamities and/or other causes of force majeure;(5) When the provisions of Article No4 of Prefectural Ordinance areapplicable;(6) When the Guest does not observe prohibited actions such as
smoking in bed, mischief to the firefighting facilities and other

Closing time

1:00AM

B Front service 7:30AM ～ 9:30PMa c c o m m o d a t i o n(4) When the Ryokan is unable to provide accommodation due toService hours of front desk, cashier’s desk ,etc.
A(3) When the Ryokan is requested to assume an unreasonable burden in(3)

Service hours(at facilities)for dining, drinking, etc..
A Breakfast

7:30AM ～ 9:00AM

B

Lunch

12:00PM ～ 2:00PMC

Dinner

6:00PM ～ 8:00PMD

Other meals, drinks, etc.

4:00PM ～ 9:00PM

Service hours of auxiliary facilites

prohibitions of the Use Regulations stipulated by the Ryokan.

11-2The business hours specified in the preceding Paragraph are subject(restricted to particulars deemed necessary in order to avoid theto temporary changes due to unavoidable causes of the Ryokan.

causing of fires)
7-2 In the case when the Ryokan has cancelled the Accommodation
Contract in accordance with the preceding Paragraph, the Ryokan
shall not be entitled to charge the Guest for any of the services in the
future during the contractual period which he has not received.

In such a case, the Guest shall be informed by appropriate means.
(Payment of Accomodation Charges)
Article12-1The breakdown of the Accommodation Charges, etc.
That the Guest shall pay is as listed in the attached Table No1.
12-2Accommodation Charges, etc. as stated in the preceding Paragraphshall be paid with Japanese currency or by any means other than

(Registration)
Article8-1The Guest shall register the following particular at the front desk of
the Ryokan on the day of accommodation:(1) Name, age, sex, address, and occupation of the Guests.
(2) For non Japanese: nationality, passport number, port and date ofentry in Japan;(3) Date and estimated time of departure: and(4) Other particulars deemed necessary by the Ryokan.
8-2In the case when the Guest intends to pay his Accommodation
Charges prescribed in Article 12 by any means other than JapaneseJapanese currency such as traveler’s cheques, coupons or credit
cards recognized by the Ryokan at the front desk at the time of thedeparture of the Guest or upon request by the Ryokan.
12-3Accommodation Charges shall be paid even if the Guest voluntarily
does not utilize the accommodation facilities which have been
provided for him by the Ryokan and are at his disposal.
(Liabilities of the Ryokan/
Article13-1The Ryokanl shall compensate the Guest for the damage if the
Ryokan/ has caused suchcurrency, such as travelers cheques, coupons or credit cards, thesedamage to the Guest in the fulfillment or the nonfulfillment of thecredentials shall be shown in advance at the time of the registration

Accommodation Contract and/or related agreements. However, theprescribed in the preceding Paragraph.

same shall not apply(Occupancy Hours of Guest Rooms)

in cased when such damage has been caused due to reasons for

Ariticle9-1The Guest is entitled to occupy the contracted guest room of thewhich the Ryokan is not liable.

Ryokan from 3:00PM to 11:00AM the next morning However, in thecase when the Guest is

13- 2Even though the Ryokan has received the “ PASS MARK ”(Certificate of Excellence of Fire Prevention Standard issued by theaccommodated continuously, the Guest may occupy it

fire station), furthermore. the Ryokan is covered by the Ryokan

all day long, except for the days of arrival and departure.

Liability Insurance in order to deal with unexpected fire and /or other

9-2The Ryokan may, notwithstanding the provisions.

disasters.

prescribed in the preceding Paragraph, permit the Guest to occupy(Handling When Unable to Provide Contracted Rooms)

the room beyond the time prescribed in the same Paragraph.

Article14-1The Ryokan shall, when unable to provide contracted rooms, arrange

In this case, extra charges shall be paid as follows:(1) Up to 1 hours: one third of the room charge(or 30% of the equivalent in the sum to the room charge)

accommodation of the same standard elsewhere for the Guest insofar
as practicable with the consent of the Guest.
14-2When arrangement of other accommodation can not be made(2) Up to 4 hours: one half of the room charge

notwithstanding the provisions of the preceding Paragraph, the(or 60% of the equivalent in the sum to the room charge)

Ryokan shall pay the Guest a compensation fee equivalent to the(3) More than 4 hours: room charge In fullcancellation charges and the compensation fee shall be applied to the(or 100% of the equivalent in the sum to the room charge)

reparations.

However,

when

the

Ryokancannotprovideaccommodation due to the causes for which the Ryokan is not liable ,the Ryokan shall not compensate the Guest.

TERMS AND CONDITION FOR
ACCOMMODATION CONTRACTS

RYOKANWAKAMIY
A(Handling of Deposited Articles)

Attached Table No1

Article15-1The Ryokan shall compensate the Guest for the damage when loss.

Calculation method for Accommodation Charges

Breakage or other damage is caused to the goods, cash , or valuables(Ref Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

deposited at the front desk by the Guest, except in the case when thisContents
Total Amount to be paidby the Guest

has occurred due to causes of force majeure.
However. For cash and valuable, when the Ryokan has requested theGuest to report its kind and value but the Guest has failed to do so,
the Ryokan shall compensate the Guest within the limit of100,000 yen.
15-2The Ryokan shall compensate the Guest for the damage when loss,
breakage or other damage is caused, through intention or negligenceon the part of the Ryokan , to the goods, cash or valuables which arebrought into the premises of the Ryokan by the Guest but are notdeposited at the front desk. However, for articles of which the kindand value have not been reported in advance by the Guest, theRyokan shall compensate the Guest within the limit of100,000yen.
(Custody of Baggage and / or Belongings of the Guest)

1.

keep the article for 7 days including the day it is found, and after thisperiod, the Ryokan shall turn it over to the nearest police station.

Basic Accommodation Charge is based on the tariffs,
A child’s charge applies to children attending elementary school of age (upchildren, 50% shall be required when meals and bedding for children areprovided and 30% when only bedding for children is provided, For an infant
to whom meals and bedding are not provided,2000yen shall be charged.

desk at the time of his check in.

owner or when the ownership is not confirmed, the Ryokan shall

Consumption Tax

meals and bedding comparable to those for the adult are provided to suchhanded over to the Guest at the front

instructions. When no instruction is given to the Ryokan by the②Extra Meals & Drinks (other than
Breakfast and Dinner ) and Other Express
Service Charge (①×1５%)

to 12years of age) and under 70% of the adult charge shall be required whena request has been accepted by the Ryokan . The baggage shall beshall inform the owner of the article left and ask for further

Taxes

①

which are posted at the2.

arrival, the Ryokan shall be liable to keep it only in the case when suchcheck-out , and the ownership of the article is confirmed, the Ryokan

Extra
Charges②

Basic Accommodation charge(Room Charge + Breakfast & Dinner)
Service Charge (①×1５%)

Remarks

Article16-1When the baggage of the Guest is brought into the Ryokan before his

16-2When the baggage or belonging of the Guest is found left after his

Accommodation
Charges①

Attached Table No2Cancellation Charge for Ryokan (Ref, Paragraph 2 of Article 6)
Contracted Numberof Guests
15 to
1 To 14
Data when
30
Cancellationof Contract is Notified

16-3The Ryokan liability in regard to the custody of the Guests baggage

31 to
55

No show

100％

100％

100％

Accomodation Day

100％

100％

100％

preceding Article in the case of Paragraph 1, and with the provisions

1 Day Prior to Accommodation Day

50％

50％

80％

of Paragraph 2 of the same Article in the case of Paragraph 2.

2 Day Prior to Accommodation Day

30％

30％

80％

3 Day Prior to Accommodation Day

20％

30％

50％

Guest when the Guest utlizes the parking lot within the premises of

5 Day Prior to Accommodation Day

20％

20％

50％

the Ryokan, as it shall be regarded that the Ryokan simply offers the

6 Day Prior to Accommodation Day

10％

20％

30％

7 Day Prior to Accommodation Day

10％

20％

30％

and belongings in the case of the preceding two Paragraphs shall beassumed in accordance with the provisions of Paragraph 1 of the(Liability in regard to Parking)
Article17-1The Ryokan shall not be liable for the custody of the vehicle of thespace for parking, whether the key of the vehicle has been deposited
with the Ryokan or not. However, the Ryokan shall compensate the
Guest for the damage caused through intention or negligence on the

8 Day Prior to Accommodation Day

10％

20％

part of the Hotel in regard to the management of the parking lot.

14Day Prior to Accommodation Day

10％

20％

(Liability of the Guest)
Article18-1The Guest shall compensate the Ryokan for the damage caused
through intention or negligence on the part of the Guest.

15Day Prior to Accommodation Day

10％30Day Prior to Accommodation Day

10％

Remarks
1.

The percentages signify the rate of cancellation charge to the Basic
Accommodation Charges.

2.

When the number of days contracted is shortened , the cancellation charge
for its first day shall be paid by the Guest regardless of the number of days
shortened.

3.

When part of a group booking (for 15 persons or more) is cancelled, thecancellation charge shall not be charged for the number of persons
equivalent to 10% of the number of persons booked as of 10 days prior tothe occupancy(When accepted less than 10 days prior to the occupancy, asof the date) with fractions counted as a whole number.

REGULATIONS FOR USE OF RYOKAN(RULES TO BE OBSERVED BY GUEST)The Management has established the following regulations for use of the Ryokan/Hotel(hereinafter
called ‘rules’) in order to make your stay safe and comfortable , and requests you to observe the rules
as provided in Article 10 of the “Terms and Conditions for Accommodation Contracts”. Your
cooperation will be highly appreciated.Please bear in mind especially that in case these rules are notobserved, we may have to refuse to offer accommodation and/or other facilities within premises, andin some cases we may charge you for losses which have been incurred.
TO AVOID THE CAUSING OF FIRESOTHER RULES

1.

1.

2.

Please refrain from smoking in bed, in the hallways or in other places where

Please do not bring into the ryokan such articles as may annoy otherfires may be easily caused.

guests(dogs, cats, or other animals etc.) articles which are liable to cause

Please do not bring any heating utensils for warming or cooking, irons, etc.

combustion or ignition : molodorous material or other article possession of

into the guest room and use them3.

Please refrain from other actions which may cause fires.

4.

Please do not meddle with fire-fighting facilities, as it can disturb thewhich is prohibited by the Law.
2.

Please refrain from loud shouting , singing or other uproarious actions:gambling , actions which may contravene the maintenance of public morals:

maintenance or security.

or other actions which may annoy other guests.
3.

TO MAINTAIN PUBLIC PEACE SECURITY

Please do not use guest rooms, the Lobby or other facilities for businesspurposes (exhibition, advertisement, publicity, sales and others)without
permission of the Management.

1.

Please make sure that your room is locked when you leave your room while

4.

staying.
2.

Please deposit the key of your room at the Front Desk when you go out of

use them for their rightful purposes.
5.

the Ryokan.
3.

Only registered guests are permitted to use the guest room. Please do not

6.

HANDLING OF VALUABLES, DEPOSITED AND LOST ARTICLES
Please deposit cash and/or valuables with notification lf its kind and value

We may refuse to offer accommodation to persons under age without
permission of their guardians.

9.

Please note that when you make a telephone call from your room. Facilities

not of solid structure.

Utility Charges are added to your bill. Public telephone is locatedPlease bear in mind that we shall compensate you within the limit of someon the front desk.

amount for loss, breakage or other damage caused by thievery or
destruction of cash and valuables which are not deposited at the FrontDesk.
PAYMENT
Please pay accommodation and other charges at the Front Desk within
Japanese currency or by means other than Japanese currency such as
travelers cheques, coupons or credit cards as are recognized by theManagement at the time of your departure or upon request of theManagement. In case payment is made by travelers cheques, or credit cards,
they shall be shown in advance at the time of the registration.
2.

Personal cheques are not accepted.

3.

Please show the key of your room when you sign a bill at the bar,restaurants and other facilities in the Ryokan/Hotel.
We shall not temporarily pay for you any transportation tickets, taxis,
postalstamps, postage or other expenses which you incur.

4.

Please do not enter the ryokan wearing geta(wooden sandals) or longrubber boots.

8.

1.

Please make sure that water has stopped running after you use the tub oron the floor below.

7.

2.

display or leave articles in the window, on the veranda ofbasin. If water is left overflowing, it may damage rooms next to yours andto see you.

in the Safety Box at the Front Desk, since the safe installed in your room is

Please do notyour room, in the hallways or in the Lobby.

invite your visitors into your room. The Lobby is open to visitors who come1.

Please do not tamper with facilities and equipment in the Ryokan. Please

We may ask you to deposit in some cases your accommodation charges at
the time of your arrival.