January 27, 2023 – DotHouse Health Inc. (“DotHouse”) is issuing notice of a recent data
security event that may impact the confidentiality of information related to certain patients. We
are providing information about the event, our response, and steps potentially affectedindividuals may take to better protect against the possibility of identity theft and fraud, should
they feel it is appropriate to do so.
What Happened? In late November 2022, DotHouse identified suspicious activity on a limited
portion of its network. DotHouse promptly undertook an extensive investigation to determine
the nature and scope of the activity. On or around January 12, 2023, the investigation
determined that systems containing information related to certain patients were accessed andlikely downloaded by an unknown individual between October 31, 2022 and November 27,2022.
DotHouse is conducting a comprehensive review of the affected systems, with the assistanceof third-party data review specialists, to determine what information was contained within thesystems at the time of the event and to whom the information related. Once this comprehensive
review is complete, DotHouse will work to determine the identities and contact information forany potentially affected individuals and provide appropriate notification via written letter.
What Information Was Affected. The types of information that may have been present in theimpacted systems during the event varies by individual and could have included: full name,address, date of birth, medical record number, diagnosis/conditions, medications, othertreatment information, and claims information.
What We Are Doing. DotHouse takes this event and information security very seriously. Upon
learning of this event, we immediately began an investigation and undertook remediation
actions. As part of our ongoing commitment to the information security, we are enhancing ourexisting policies and procedures and implementing additional administrative and technicalsafeguards to further secure the information in our care. DotHouse also reported the event toappropriate governmental agencies, including federal law enforcement and the U.S.
Department of Health and Human Services.
What Affected Individuals Can Do. As a precautionary measure, individuals are encouraged
to remain vigilant against incidents of identity theft by reviewing account statements, credit
reports, and explanations of benefits for unusual activity and to detect errors. Any suspicious
activity should be promptly reported to your health care provider, insurance company, orfinancial institution. Additional information can be found below in the Steps You Can Take toHelp Protect Your Information.
For More Information. If you have additional questions, please call our toll-free assistanceline at (877) 653-6846 , Monday through Friday, during the hours of 9:00 a.m. to 5:00 p.m.,
Eastern time (excluding U.S. holidays). You may also write to DotHouse at 1353 Dorchester
Avenue, Dorchester, MA 02122

Steps You Can Take To Help Protect Your Information
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the threemajor credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit
report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly
contact the three major credit reporting bureaus listed below to request a free copy of your credit
report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. Aninitial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud
alert display on a consumer’s credit file, a business is required to take steps to verify theconsumer’s identity before extending new credit. If you are a victim of identity theft, you areentitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish toplace a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit
report, which will prohibit a credit bureau from releasing information in the credit report without
the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, andservices from being approved in your name without your consent. However, you should be awarethat using a credit freeze to take control over who gets access to the personal and financial
information in your credit report may delay, interfere with, or prohibit the timely approval of any
subsequent request or application you make regarding a new loan, credit, mortgage, or any otheraccount involving the extension of credit. Pursuant to federal law, you cannot be charged to place
or lift a credit freeze on your credit report. To request a security freeze, you will need to provide
the following information:
1.
2.
3.
4.
5.
6.

Full name (including middle initial as well as Jr., Sr., II, III, etc.);
Social Security number;
Date of birth;
Addresses for the prior two to five years;
Proof of current address, such as a current utility bill or telephone bill;
A legible photocopy of a government-issued identification card (state driver’s license orID card, military identification, etc.); and7. A copy of either the police report, investigative report, or complaint to a law enforcement
agency concerning identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit
reporting bureaus listed below:
Equifax
Experian
https://www.equifax.com/personal/creditreport-services/
https://www.experian.com/help/888-298-0045
888-397-3742

TransUnion
https://www.transunion.com/credithelp
800-916-8800

Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788

Experian Fraud Alert, P.O. Box9554, Allen, TX 75013
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013

TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094

Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps
you can take to protect your personal information by contacting the credit reporting bureaus, theFederal Trade Commission, or your state attorney general. The Federal Trade Commission may
be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission
also encourages those who discover that their information has been misused to file a complaintwith them. You can obtain further information on how to file such a complaint by way of thecontact information listed above. You have the right to file a police report if you ever experience
identity theft or fraud. To file a report with law enforcement for identity theft, you will likely needto provide some proof that you have been a victim. Instances of known or suspected identity theftshould also be reported to law enforcement and your state attorney general. This notice has notbeen delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted
at: 441 4th St. NW #1100 Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place,
16th Floor, Baltimore, MD 21202;1-888-743-0023; and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as theright to be told if information in your credit file has been used against you, the right to know what
is in your credit file, the right to ask for your credit score, and the right to dispute incomplete orinaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting
bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer
reporting agencies may not report outdated negative information; access to your file is limited; youmust give your consent for credit reports to be provided to employers; you may limit “prescreened”
offers of credit and insurance you get based on information in your credit report; and you may seek
damages from violator. You may have additional rights under the Fair Credit Reporting Act notsummarized here. Identity theft victims and active-duty military personnel have specific additionalrights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuanttotheFairCredit
Reporting
Actbyvisitingwww.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing
Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave.
N.W., Washington, D.C. 20580.
For New York residents, the New York Attorney General may be contacted at: Office of theAttorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail

Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; andwww.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main
Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, youhave the right to obtain any police report filed in regard to this event.