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What to Know

When Purchasing a Used Vehicle
Unlike new vehicles, used vehicles are prone to the following issues.

I bought a used vehicle!
The salesperson said that it ran
without any issues and was ingood condition.

But...
Since I got the vehicle,
it has been making an unusually loud noise
when I start the engine!
The salesperson didn’t mention anything
about this issue.
What should I do?

1 If you discover any defects□

at the time of delivery:➡ If there are any defects that fall outside of normal wear
and tear that were not explained to you when you enteredinto the contract, you can request that the dealer carry out
repairs free of charge.
➡ If the defect(s) cannot be repaired, or, if the dealer refuses tocarry out repairs, thereby leaving the vehicle in a condition
where it is not safe to drive on public roads (i.e., it would
not pass a shaken vehicle inspection), you can request thatthe contract be terminated.

Edited/issued by

How to resolve
the issue

2 If any defects appear after delivery:□How to resolve
the issueWhen you havea warranty➡ If the defect(s) is covered under the warranty, you can have the dealer repair
it free of charge. However, if the defect(s) is not covered
under the warranty, it,will be handled in the same way as “when you don t have a warranty” below.

When you don’t
have a warranty➡ If the defect(s) does not fall undernormal wear and tear and it was not
explained to you when you entered into
the contract, you can request that thedealer carry out repairs free of charge.
➡ If the defect(s) is a result of normal wear
and tear, you are responsible for the costof repairs.

All you needto know!

What to check forwhen purchasing a used vehicle

When selecting a dealer or vehicle
Check that the following are listed in the advert or shown on the price board: the price, whether warranty isincluded, whether the vehicle has undergone periodic inspection and maintenance, mileage, whether thevehicle has any history of repairs, etc.
Before entering into a contract, try starting the engine, and if possible, take the vehicle for a test drive tocheck its condition.

When negotiating
Check that there are no discrepancies between the details listed in the advert or shown on the price board
and the actual condition of the vehicle.
Check the condition of the vehicle, including interior and exterior scratches and dents, the engine andtransmission, as well as the contents and condition of any accessories, such as sat-nav systems, alloywheels, etc.
Make sure to get a quote, and confirm not only the vehicle price, but also the details of the warranty andthe amount it covers, as well as the details and costs of maintenance fees, taxes, procedural fees, and otherexpenses.
Get quotes from multiple dealers, and check and compare the details and costs of the various expenses
involved.

When entering into a contract
Check that the details and costs listed in the purchase order and other documents are the same as those
discussed during negotiation.
Before signing or affixing your personal seal, check the details of the purchase order and other documents.
Make sure to confirm the contract period and details of any cancellation fees in particular.
Make sure to keep a copy of the purchase order and other documents.

Edited/issued by the Department of Public Affairs, National Consumer Affairs Center of Japan (Corporate Number: 4021005002918)
3-13-22 Takanawa, Minato-ku, Tokyo 108-8602
Created in cooperation with the Automobile Fair Trade Council
Design/Translation by Interbooks Co., Ltd. Issued March, 2022