Responsibility to Our Customers
Examples of Initiatives
In this section, we will introduce the Sumitomo Chemical Group’s initiatives in agriculture and gardening related products thatare closely entwined with customers’ daily lives.

Product Development for Sustainable Agriculture
Sumitomo Chemical’s AgroSolutions Division-Japan is focusing on developing new sustainable agricultural technologies andproducts for smart agriculture and new biorational products, with an eye on developing and promoting new formulations withnew effects and on the changing structure of agriculture going forward.
● Weedkillers for Rice Paddies

In smart agriculture, to make operations more efficient and less labor intensive, moreagricultural drones are being utilized. In the field of herbicide for rice paddies, theCompany is working to expand its series of the new formulation called FG (FloatingGranule), which is self-diffusing and suitable for being sprayed by drones.

FG formulation product packaging andaerial photos of drone spraying● Fertilizers

The amount and rate of release of a fertilizer into the soil can be adjusted by coating the surface of the fertilizer particles withresin. The Company helps reduce environmental impact by developing coated fertilizers cloaked in resin films calibrated todegrade in soil.
● Biorationals and Botanicals

The Sumitomo Chemical Group defines biorational products as naturally-derived microbial-based crop protection products,
plant growth regulators, and rhizosphere microbial materials, as well as the solutions that use them to protect crops from pests orimprove the quality or yield of crops. In addition to biorationals, we vigorously work to research and develop new botanical products. In the field of biorationals and botanicals, we further accelerate the research and development of products that contributeto sustainable agriculture.

1Responsibility to Our Customers“Natural Products” Designated Symbol(Registered trademark of Sumitomo Chemical)

Natural Products is the shared symbol used to designate the naturally derived products offered by Sumitomo Chemical
and the Group companies Sumitomo Chemical Garden Products Inc., SC Environmental Science Co., Ltd., and Sumika
Technoservice Corporation.
Reflecting growing compliance with SDG initiatives and environmental awareness, low environmental impact products
are increasingly becoming a requirement in all facets of pest control, encompassing everything from crop protection infarming and plant protection in gardening to insect control at home and public hygiene management. The Sumitomo
Chemical Group, a leader in providing a wide range of naturally derived products, including biorational and botanicalitems, is carrying out unified branding activities to increase public awareness of these goods in Japan.
■ Target Areas of Naturally Derived Products Sold by Group Companies
Company name

Target areas of naturally derived products

Sumitomo Chemical Garden Products Inc.

Home and gardening

SC Environmental Science Co., Ltd.,Household insecticides
Insecticides for Termite Control Operation andfor Pest Control Operation

Sumika Technoservice Corporation

Natural enemy insects

Sumitomo Chemical Co., Ltd.
(AgroSolutions Division - Japan)

Crop protection products for agriculture

Natural Products | Sumitomo Chemical Co., Ltd. (sc-natural-products.com) (Japanese only)
https://www.sc-natural-products.com

2Responsibility to Our Customers

Communicating with Customers● Enhancement of Information Dissemination Tools

In 2002, Sumitomo Chemical's AgroSolutions Division-Japan launched the website i-noryoku as a means of supporting agricultural producers by providing a variety of relevant agricultural information. In addition to the website, we also provide farmers
with simple and easy-to-understand product information through social media platforms like Facebook and YouTube via posts
and videos.
The division established a customer support office related to Sumitomo Chemical’s crop protection chemical products, fertilizers, and plant growth regulators. The division promotes business operations based on the basic stance of prompt, appropriate,and sincere service provided with an awareness of the customer’s perspective and ensuring legal compliance.
Furthermore, we respond to questions about gardening. Consultants strive to closely engage with customers to ensure thatthey can properly and effectively use the Company’s products.
Sumitomo Chemical i-nouryoku (Japanese only)
https://www.i-nouryoku.com/index.html

The YouTube channel of Sumitomo Chemical’s AgroSolutions Division-Japan (Japanese only)
https://www.youtube.com/channel/UCk0GEjn4LXD7dxEf9uSfnIw

The Facebook page of Sumitomo Chemical’s AgroSolutions Division-Japan (Japanese only)
https://www.facebook.com/住友化学アグロ事業部-101167691634705/

Sumitomo Chemical Garden Products Inc. is working to enhance its websites to ensure the provision ofeasy-to-understand information to a variety of gardeners. In addition, it began uploading videos to YouTube,
with content not only ranging from product information videos to instructions on the preparation of diluentsand how to read registration slips, but also including Garden Doctor TV, which covers cultivation methods for
tomatoes and roses as well as other topics. As for customer consultations, in addition to answering questions
via telephone and email, from April 2020 the company began providing web content via the Garden Doctor™
AI, an AI image diagnostic tool that enables anybody to easily diagnose plant diseases and pests at any time.
Sumitomo Chemical Garden Products Inc. official website (Japanese only)
https://www.sc-engei.co.jp

Sumitomo Chemical Garden Products’ YouTube channel (Japanese only)
https://www.youtube.com/c/scengeich/playlists

Sumitomo Chemical Garden Products’ Garden Doctor™ AI (Japanese only)
https://www.sc-engei.co.jp/gardendoctor.ai

3Responsibility to Our Customers● Improvement of Usability

To meet the diversifying needs of users who enjoy gardening, Sumitomo Chemical Garden Products Inc. constantly works toupgrade its offerings, for example, via improved product containers, as well as to enhance services related to information dissemination and customer consultation.
BENICA X NEXT™ Spray
Sumitomo Chemical Garden Products is researching customer concerns through marketing surveys and working to develop products to solve those issues. The company
developed a longer trigger for BENICA X NEXT™ Spray that is more comfortable and easierto pull even when spraying continuously.
Sumitomo Chemical Garden Products’ BENICA X NEXT™ Spray (Japanese only)
https://www.sc-engei.co.jp/sp_contents/en/201902/benicaXnext

Grass Killer Mega Long Shower GTThe company is working hard to increase the usability of Grass Killer Mega Long Shower
GT by developing its bottle through cooperative research with ergonomic experts in order
to lighten users’ burden, especially by enabling people without much physical strength toscatter the product easily.
Sumitomo Chemical Garden Products’ Grass Killer Mega Long Shower GT (Japanese only)
https://www.sc-engei.co.jp/guide/detail/5318.html● Provision of safe Agricultural Products

Sumika Agrotech Co., Ltd., a JGAP* certified farm, strives to encourage sustainable agriculture through the production and sale ofsafe and secure agricultural goods to consumers.
* JGAP stands for Japan Good Agricultural Practice.

■ List of JGAP Certified Farms
Registration No.

Location

ASIAGAP/JGAP version

ItemCertification
Expiration Date

Farm Nagano,Sumika Agrotech Co., Ltd.

200000045

NaganoPrefecture

JGAP Fruits andVegetables 2016

(Cultivation, harvest,handling)
Strawberries

Mar. 21, 2024

Farm Oita, Sales Operation Department,
Sales Division, Sumika Agrotech Co., Ltd.

440000052

Oita Prefecture

JGAP Fruits andVegetables 2016

(Cultivation, harvesting,handling)
Tomatoes,mini-tomatoes

Apr. 23, 2024

Farm Name4