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Member Handbook
andOnboarding Guide

Entrepreneurs Sandbox
643 Ilalo St., Honolulu, HI 96813
808-784-4061
info@sandboxhawaii.org
www.sandboxhawaii.org

SPACELocation
643 Ilalo St.
Honolulu, HI 96813
BoxJelly Staff
Suite 124
Operating Hours
MON - FRI: 8am to 4:30pm
SAT - SUN: Closed
Observed Holidays 2023
Jan 16MLK Jr. Day
Feb 20Presidents Day
Mar 27
Prince Kuhio Day
Apr 7
Good Friday
May 29
Memorial Day
Jun 12
King Kamehameha I Day
Jun 19
JuneteenthJuly 4
Independence Day
Aug 18
Statehood Day
Sept 4
Labor Day
Oct 9
Indigenous Peoples’ Day
Nov 10
Veterans Day
Nov 23-26
Thanksgiving Day Weekend
Dec 24-31
Christmas Eve and Christmas Day through New Years Eve and New Year’s Day
Parking:
is located in Lot C behind the building. Payment information is available on signage located within
the lot. Please contact Secure Parking for any parking questions.
Designated Entrepreneurs Sandbox parking is for members and tenants only. Yellow Stalls are forgeneral member parking. Red Stalls are for Staff and tenants. Complimentary 1 hour parking isavailable for guests.

Amenities:
Air ConditioningLockers

Meeting rooms

WIFICommunity Associate

Privacy booths

Printing + Scanning

Restrooms

Teleconferencing

Presentation Tools(white boards, projector,AppleTV, Chromecast)Refreshments: on-site hotand cold water filtration
system, single serve
brewed coffee

Kitchen(vending machine,refrigerator, microwave,sink)

Space Policies:
Signing In
Members are required to register on members.sandboxhawaii.org upon entering the space. Only one
sign-in is required for internet access. From your membership portal, you will be able to change yourplan, update payment info, reserve resources, and view other members and companies in the space.
Only paid memberships have internet access.

1Workspaces
Start Up memberships and higher may use any open workspace in the Collaboration Area during
normal operational hours (Monday - Friday 8am - 4:30pm).
All desks are available on a first-come, first-served basis. We ask that you clear your desk whenleaving the space for more than two hours. Feel free to temporarily store your items at the reception
office if you don’t have a locker.
Dedicated membership and higher levels have 24/7 access to Collaboration and CoWorking areas. Ifyou intend to use a collaboration area, be considerate of available space for Start Up members andabide by the rules listed above.
Healthy Space, Healthy Members
Face mask use is optional, but highly encouraged. Be mindful of your fellow members and ourcommunity space; if you are not feeling well, please stay home.
Pet Policy
The Sandbox is NOT a pet-friendly facility. Service animals that are trained to perform specific tasks
related to a disability are the only animals allowed on premises. Please make sure they have proper
identification as a trained service animal.
Internet UsageWIFI Network: Entrepreneurs Sandbox
Password: letsinnovate
Upon connecting to our network, you will be prompted to sign into your member account. Please
note that as a state government building, internet usage is monitored for proper and legal use by anoutside agency. Downloading, streaming, accessing or sharing of any illegal or illicit content is strictly
prohibited.
Printing & Scanning
Paper and toner are supplied for small, black-and-white print jobs (100 pages/month). Sandbox
charges $0.05 per black and white, and $0.15 per color copy. Set up an account for printing with thecommunity associate.
Mobile Phone Use
A courtesy to others, please receive personal calls in the lounge area, outside, or in the privacybooths. For calls lasting over 20 minutes, please reserve a booth. You can check availability, andreserve rooms from your member page under “Manage Bookings”.
Eating and Kitchen Area
Our designated lunch room is located in the upstairs lounge area. Members are also welcome to eat
at their desk in the Collaboration area. The fridge is cleaned every other Monday. Any unlabeled/olditems will be discarded, unless otherwise indicated. As a courtesy to your fellow members, do notleave any dishes in the sink. Please rinse and wash your dishes thoroughly immediately after use.
For Tenants
Access into Sandbox is provided via NFC mobile keys. A mobile device with application capability isrequired for keyless access into the space. Colliers Management provides third-party cleaning
services. Please place recyclable paper and other materials in the appropriate bins. Cardboard boxes
should be broken down. Please contact info@sandboxhawaii.org for more information.

2MEMBERSHIPS:

Start Up

$175/ month●●●

Unlimited monthly access to reserved workspace in
CoWorking Space. Designated for member’s sole use,
all amenities, and mail membership included
Six hours of Conference Room time included●●●Private Office space
24-hour access
Six hours of Conference Room time included●
Dedicated
Desk*

TenantSpace*$400/ month

Price avail.
upon request*

Unlimited monthly access to Collaboration space andall amenities during regular operating hours
Access to member rates

Membership Policies:
Payment and Billing
Monthly membership fees are automatically deducted on the first of each month from the credit
card or by ACH (direct debit). Please notify us of any changes to your card/payment details. If you
would like to cancel your membership, we have a 30-days written notice policy. Notices less than the30 days are subject to non-refundable charges.
Guests
We welcome short-term visitors, collaborators, and clients to the space. Reserving a conference
room is a good way to provide your guests with internet access. For friends and colleagues whowant to try out the space, day passes can be purchased for $25.
Sandbox Newsletter
The monthly member e-newsletter is the primary form of communication from staff to relay news
and updates.,This includes; special events, changes in policies, and hours of operation (including,but not limited to, closures for events and holidays).

MEETING & EVENT SPACES:
Member Rates:

Conference Room
Ideal for presentations, meetings,and workshop$25/hourClassroom
Ideal for workshops, launch
parties, talks, and movie viewings$50/hourEntire spacemovie and television shoots,
community gatherings, andindustry parties.

Half andfull dayrates*●●Seats 8, room capacity 20
Equipped with flat panel television,Apple TV, Chromecast, white boards,extra seating●●●Room capacity 30.
Two 70” LED Monitors
One 80” Digital Whiteboard●●

Room capacity 150 - 200
Inquire for more info

*additional charges may apply.

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Meeting & Event Spaces Policies:Reservations
To view the calendar for availability and make a reservation; go to your member page and click on
the “Reservations” tab. Select the resource, the date, and time for reservation. Upon completion, youwill receive an email confirmation of your booking. You will then receive a follow up email with a wifi
access password 15 minutes before your scheduled event. For questions and/or comments, pleasefeel free to contact us at 808-784-4061 or info@sandboxhawaii.org.
Member Rates
Dedicated Desk and Tenant members receive 6 hours of complimentary conference room hours permonth. Thereafter, member rates apply.
Extensions
Event extensions are possible through the iPads in each reservable resource. You will automaticallybe charged upon extending your reservation through the iPad.
It is possible to make reservations outside of operational hours. If an event requires on-site staffing,every extension hour (time outside of operational hours) will incur an additional fee of $25/hour.
Cancellations
For Conference Room and Classroom reservations, a 24-hour notice of cancellation is required.
Charges will not be refunded for notices occurring after the 24-hour cancellation period.
Safety Awareness
Please be aware of your surroundings when going from your car to the building.
- Do not allow anyone who does not have access entry into the building.
- An after-hours facility emergency number is provided on the main entry doors, however
should you experience a medical or more urgent emergency, please call 911. Our location
address is 643 Ilalo Street.
- The Sandbox is equipped with video surveillance on the interior and exterior of the building,as well as a Securitas roving guard service twice a night between the hours of 10:00pm and6:00am.
- Please notify a member of the BoxJelly management staff if you have any concerns during
operating hours.

See Facilities Handbook for Event Space cancellation policy.

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