SUCCESS STORYInternational organization
Industry• Nonprofit

Solutions• OpenText™ Extended ECM for
SAP SuccessFactors• OpenText™ Cloud®

®

Services• OpenText Professional Services

International organizationtransforms HR with new sharedservice operating modelUK-based charity increases automation, enables employee self-service
and ensures regional compliance with HR document management using®
®
™
OpenText Extended ECM for SAP SuccessFactors

Results
Achieved global consistency
and compliance
Increased productivity
and cost savings
Empowered team memberswith efficient tools“OpenText and SAP areintegral componentsof a new operating
model to improve HRservices and empower
team members witheffective tools.”

International organization transforms HR with new shared service operating model

In 2019, a UK-based international nonprofit public corporation set
targets for moving to a new human resources operating model.
The organization encouraged positive, flexible experiences for its
worldwide workforce by replacing paper-based management withSAP SuccessFactors human resources software. It then needed
to match global HR self-service with secure digital strategy anddocument management at all levels.
®

®

Most of the organization’s thousands of employees live outsideof the UK. For its HR professionals, working in a widely dispersed
environment presents particular challenges. For instance, it can bedifficult to track movement, keep files up to date and give people theright access, especially as regulations for conducting business varyby country. Some locations continued to handle HR documents via
manual methods, including paper or emails, perpetuating a lack ofconsistency and service to employees in a digital age that calls forconvenience and compliance with strict data privacy regulations.
While SuccessFactors encouraged HR engagement, it did not meetthe organization’s need for HR document management. Because
each office maintained and stored documentation locally in various
electronic and physical ways, the organization could not move to afull shared service model for transactional support. When employeestransferred to a new office, for example, individual offices moved files
and altered permission sets. The organization needed a solution tofuse engagement and document management and provide a global
structure that could automate and accommodate regional needs.

Working with OpenText Professional Services, the international
nonprofit implemented OpenText™ Extended ECM for SAP
SuccessFactors , which fulfilled all expectations, including cost andtiming. The organization now meets the information management
needs of more than 100 countries while leveraging its HumanExperience Management (HXM) solution. Together, OpenText
and SAP are integral components of its new HR operating model
to improve services and empower its team members witheffective tools. The model also eliminates the financial costs of afragmented system.
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®

Through tight integration with SuccessFactors, OpenText for
HR document management within the OpenText™ Cloud is asophisticated, cost-efficient answer to document management
issues. Extended ECM for SAP SuccessFactors manages close to12,000 employee records, of which only up to 15 percent originate
in the UK. Most records come from other countries, covering everycontinent. The organization also works to onboard new talentacross global locations, totaling about 3,000 offers every year.
As a Cloud Edition available to global locations through theOpenText Cloud, Extended ECM for SAP SuccessFactors provides
centralized remote access to employee records, enabling
professionals to access all data and documents through theSuccessFactors user interface. The integrated digital platform also
automates manual document-related processes using establishedpermissions and workflows.

“Available to global
locations throughthe OpenText™ Cloud,
OpenText™ Extended
ECM for SAP®
SuccessFactors®
provides centralized
remote access toemployee records,
enabling professionals
to access all data anddocuments throughthe SuccessFactors
user interface.”

International organization transforms HR with new shared service operating model

As the primary source for managing records, Extended ECM
for SAP SuccessFactors ensures documents are tracked andsafeguarded according to established directives. Users can flag
missing documents, easily see when others are due for renewal
and maintain files even as employees transfer from one location toanother. For example, to address needs in various locations, if anemployee moves to another country, files will remain up to date andavailable with appropriate permissions and retention rules, regardlessof location. A proper audit trail exists for all documents, and theinformation is secure.
Extended ECM for SAP SuccessFactors supports a worldwide
workforce in maintaining productivity and cost efficiency. It is an
integrated, reliable, global digital platform with automated processes
and accessible compliance, allowing employees across the world tocomplete tasks easily and efficiently.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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