Success story
USF HollandIndustry• TransportationSolutions• OpenText™ HostExplorer™

USF Holland provides 24/7
access to critical data withOpenText HostExplorer

OpenText HostExplorer improves stability and scalability as the preferredhost access solution of fast-growing, regional transportation company.
Results
Enables seamless access to data
Leverages the investment
in legacy systems
Integrates with existing software
Scales to accommodate
company growth“HostExplorer is so seamless that the users don’t evenknow that it’s there, and from an administrative pointof view, that’s great!.”Rick George

Assistant Director of Information TechnologyUSF Holland

USF Holland provides 24/7 access to critical data with OpenText HostExplorer

To achieve 98 percent on-time delivery performance, USF Holland
requires systems to be online and accessible 24/7, and OpenText™
HostExplorer™ has delivered on that requirement for many years. For
USF Holland, no system downtime, even during software migration,is the key to success.
USF Holland was founded in 1929 as a regional transportation carrier.
Due to several acquisitions, including one by YRC Worldwide in 2005,
USF Holland has undergone explosive growth in recent years and nowcomprises 80 local service centers, 9,000 trailers, 5,400 tractors and10,000 dedicated employees. USF Holland provides direct regionaldelivery to 22 states and two Canadian provinces. It delivered nearly
20 million shipments last year and retained its status as an industry
leader for on-time delivery and exceptional service.

A need for constant connectivity

Access to key sales and freight information from all locations, dayor night, is critical to the operation and success of any transportation company. USF Holland relies on a vast database of information
to manage its shipments efficiently and has spent years fine-tuning acomplex system to manage and facilitate its shipping processes. RickGeorge, assistant director of Information Technology at USF Holland,
immediately recognized the benefits of HostExplorer in contributing
to the efficiency of company operations. He explained: “Our freightmanagement system stores all the order, customer service, tracking,pricing and route information; it’s at the core of our business.”
Because the freight management system is installed on an AlphaServerin an OpenVMS™ environment, employees originally used video terminals
to access and input data. “When we moved to Windows® machines, weknew we’d have issues with accessibility between the two systems.”

A smooth transition with HostExplorer

HostExplorer is a secure host access solution that facilitates accessto business-critical information stored on legacy systems, such as
mainframes and AS/400. HostExplorer offers a low-risk deployment
strategy and a non-disruptive migration path for a company that is
considering moving away from its current emulation solution. Whenit made the decision to convert to PCs in its main office in the 1990s,
USF Holland’s IT department realized it required a solution to accessits data on the AlphaServer from the PCs. The IT group advocated theselection and implementation of the HostExplorer solution to the organization. “Conventional terminal emulators could not provide the required
customizations to meet the needs of our users,” said George. “And itwas essential that we employed a solution that would not interrupt or
degrade business processes during migration.”

Stable and seamless accessIn the two years that followed the initial implementation of HostExplorer
at the main office, the IT group rolled out Winterms to 80 of its regionaloffices. HostExplorer is installed on a Citrix® MetaFrame server, and users
access Citrix from their PCs or Winterms. From there they can accessthe freight management system on the AlphaServer. George manages
the team that administers HostExplorer. “Employees simply click on thefreight management system icon,” explained George. “HostExplorer
is so seamless the users don’t even know that it’s there, and from an
administrative point of view, that’s great!.”
The ability to customize HostExplorer sessions was part of the appealof the solution. “We can do a lot of things with HostExplorer that wecouldn’t do with the original video terminals,” said George.

USF Holland provides 24/7 access to critical data with OpenText HostExplorer“We can support a larger screen size, so users don’t have to page
forward and backward. It makes much better use of our screen realestate, and it also helps administrators who need a larger area to workwith.” He added, “We’ve customized colors for fields, which makes it
faster and easier for users to find what they’re looking for. We couldn’t
do that with the video terminals [before] either.”
The USF Holland IT group understood that several pieces of its current infrastructure would be changing as the emulation solution was being rolled
out. The migration to HostExplorer has been smooth, with no disruptions tobusiness operations. USF Holland’s exceptional 98 percent on-time service
and 0.5 percent claims ratio standing (one of the lowest in the industry)
was maintained in part due to the stability of HostExplorer. “In all the years
that we’ve used HostExplorer, it has never let us down. It’s the one partof our system that I don’t have to worry about. I’ve never had to call forsupport,” confirmed George. HostExplorer extends the life of its legacy
system and protects its investment in the freight management applicationby scaling limitlessly to accommodate business growth.

Protecting the investment in legacy
systems for years to comeIf Rick George has anything to say about it, HostExplorer will be thesolution for protecting the company’s investment in the legacy freight
management system for years to come. During the acquisitions, Georgehas been an unwavering supporter of HostExplorer and has championed
its use across the organization. “Our HostExplorer deployment has
been very successful. I don’t want to change it—this works.” Recently,
he added, “I just installed the new version of HostExplorer, and it justkeeps getting better. I went in to configure my favorite screen sizeand colors, and it was even easier to configure than previous versions.
The screen options are clean and intuitive. You don’t need a user’s
manual to make it work.”
The ease of migration, proven track record, stability and scalability of
HostExplorer ensures its place as the preferred host access solutionof the fast-growing, regional transportation company. USF Holland hascome to depend on the ease-of-use, efficiency and security of OpenText
solutions, and it sees the relationship becoming even more important to
its success in the future.

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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