Highlights of the Year

Improving the Kuroneko@payment Credit Card ServiceThe Kuroneko@payment Credit Card Service facilitates the simple collection of amounts due by credit card
at the time a product or gift is delivered. Acting as intermediary, Yamato Transport collects amounts
due from purchasers, who can use any major credit card, and submits payments to the seller. Everyonebenefits. Buyers are billed after delivery, enabling them to place orders with no concerns about receiptof the merchandise. Sellers, on the other hand, avoid the need to deal with numerous credit cardcompanies and send out individual invoices. Amounts due are paid quickly and reliably. To make thisservice even more appealing, Yamato Transport has started offering installment and revolving credit
and reduced fees.

PC Takkyubin Offers Quick and Safe Handling of IT Equipment
Widespread PC ownership and the popularity of Internet
auctions are generating growing demand for the reliabletransport of computers and peripherals, which require delicate handling from start to finish. Yamato Transport’s new PC
Takkyubin service is designed specifically for this market.
Sales-drivers (SD) pick up equipment at each customer’shome, supplying specialized packaging materials for fourtypes of equipment: notebook PCs, desktop PCs, monitors, andprinters and other peripherals. This comprehensive service
maximizes convenience for customers while ensuring speedy
packaging and a safe journey.

SD Direct Speeds up Responses to Customer Requests
With SD Direct, all sales-drivers have a mobile phone so they cantalk directly with customers, immediately responding to any
requests. Prior to this system, customers had to call the local
office or a call center with pick-up or delivery requests and othermatters. Information was then passed on to each SD. This system
made it difficult to respond to a customer requests on shortnotice. By providing direct access to drivers, Yamato Transport
can offer Takkyubin services that even more closely match theneeds of each customer.

Takkyubin Return Service to Be Launched
In October 2002, Yamato Transport rolled out its Takkyubin Return Service, which simplifies proceduresfor the return of a product. These returns can be due to such varied reasons as the end of a trial-use
period for a PC, the need to repair a game console, or the completion of a lease on a computer peripheral. In each instance, the customer merely contacts the manufacturer or retailer, which then asks
Yamato Transport to pick up the item. Customers no longer need to take items to a post office. This
service significantly improves the quality of after-sales support, providing faster responses that canlead to greater customer satisfaction.

New Kuroneko Mail Makes This Popular Service Even Better
In April 2003, Yamato Transport expanded the service
menu of New Kuroneko Mail, which offers shippers areliable way to deliver pamphlets and brochures quickly
and efficiently. Companies, for example, can use thisservice to supply large numbers of pamphlets on products and services to individuals who submit requests.
Schools can send brochures to prospective students.
There are two more sizes of New Kuroneko Mail
envelopes: up to 50 grams or up to 100 grams. Materials
printed on A4 (letter-size) paper can be sent without folding. Specialized automated sorters have been
installed at major logistics centers to ensure next-day delivery almost anywhere in Japan. A highly
accurate tracking system confirms the time of receipt of an envelope, delivery truck departure andfinal delivery.

YAMATO TRANSPORT Annual Report 2003

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