UN VOLUNTEER DESCRIPTION OF ASSIGNMENT
Preamble:
The United Nations Volunteers (UNV) programme
programmeis
is the UN organization that promotes volunteerism tosupport peace and development worldwide. Volunteerism can transform the pace and nature ofdevelopment and it benefits both society at large and the individual volunteer. UNV contributes to peaceand development
elopment by advocating for volunteerism globally, encouraging partners to integrate volunteerism
into development programming, and mobilizing volunteers
volunteers.
In most cultures volunteerism is deeply embedded in long
long-established,established, ancient traditions of sharing andansupport within the communities. In this context, UN Volunteers take part in various forms of volunteerism
and play a role in development and peace together with coco-workers,workers, host agencies and local communities.
In all assignments, UN Volunteers promote vo
volunteerism
lunteerism through their action and conduct. Engaging involunteer activity can effectively and positively enrich their understanding of local and social realities, aswell as create a bridge between themselves and the people in their host community. This will make thetime they spend as UN Volunteers even more rewarding and productive.
1. UNV Assignment Title:

Quality of Care Specialist

2. Type of Assignment:International UN Volunteer

3. Project Title

Quality of Care Improvement Programme

4. Duration:

2 years

5. Location, Country:

Kampala, Uganda

6. Expected Starting Date:

June, 2013

7. Brief Project Description:
thUNFPA Uganda Country Office is currently implementing the 7 GoU/UNFPA Country Programme for theperiod 2010 - 2014. The programme has six outputs, four of which have aspects of clinical care/services
delivery within static clinic and in some cases outreach settings or community based services delivery byVillage Health Teams (VHTs) and youth peer educators. These are the ououtputs
tputs related to midwifery
practice; FP services delivery; youth friendly services and integration of HIV/AIDS with SRH. A
communications programme (Healthy Choices Radio Programme) that links radio discussion withcommunity conversation through community based radio listener groups helps in awareness creation andmobilization for healthy lifestyle and services uptake.
However, utilization of health services has continued to remain low, partly affected by the low quality ofservices provided at the facilities.
ties. The position of Quality of Care Specialist is therefore being proposed forthe holder to work closely with health unit staffs, district and ministry of health officials and NGO services
providers to improve the quality of care being provided to the ppopulation.
opulation. Using Ministry of Health’s or any
other agreed upon QoC Framework, the Specialist will undertake joint QoC assessment; develop facility
specific QoC Action Plan; support implementation of the QoC action plan and help form and institutionalisefacility
acility specific QoC Circles as an internal review and continuous QoC improvement mechanism.
8. Host Agency/Host Institute: UNFPA Uganda Country Office.

9. Organizational Context:
The UNV QoC Specialist will be based in UNFPA Country Office in Kampala, but with frequent travels andlonger periods of stays in the UNFPA supported districts.
thThe 7 GoU/UNFPA Country Programme has a total of 29 Implementing Partners working in over 20districts. The Implementing Partners include 8 District Local Governments (Katakwi, Moroto, Kaabong,Kotido, Oyam, Yumbe, Mubende and Kanungu); 5 government sector institutions (Population Secretariat,Uganda Bureau of Statistics, Ministry of Education, Ministry of Gender, Labour and Social Development,
ministry of Health); and 16 Non-Governmental
Governmental Organizations. All these partners implement work within theUNFPA focus districts (8); HIV theme districts (5); Joint Programme on GBV theme districts (5); Joint
Programme on Gender Equality districts (5) and Joint Programm
Programme
e on Population (15). Some of the districts
overlap.
The activities implemented include capacity building, social and behaviour change
communication, services delivery, policy advocacy, research and documentation, etc.
UNFPA Uganda Country Office has thr
three Decentralised Offices,ffices, two of which are located within postpost
conflict regions. These are Gulu
u to cover mid
mid-north
north and in Moroto to cover North East.
The Decentralised Office in Mbarara to cover South Western Uganda and work closely with refugees from
Democratic Republic of Congo.
The UNFPA Head office located in Kampala has four main departments: Office of the Representative,
Policy and Oversight headed by the Deputy Representative, Programmes headed by the AssistantRepresentative and Operations headed by the International Operations Manager. The UNV will be based
within RH & HIV/AIDS unit which falls within Programmes Department which has three Units. Other unitsof the Programmes Department are: Gender and Population and Development.
The main roles of Programmes Department are: work plan development and implementation, including
capacity building and provision of integrated programme and technical assistance.
10. Type of Assignment Place: Assignment with family
11. Description of tasks:
Under the overall supervision of the Representative and direct supervision of Assistant Representative, theUN Volunteer will coordinate the development, assessment and implementation of QoC improvement
programme for maternal health, family planning, and integrated HIV/SRH and youth friendly services in the8 UNFPA focus districts. Specifically, the UNV QoC Specialist will undertake the following tasks:
Develop/adapt any of the existing QoC frameworks for implementation in the 8 target district;Conduct Training off Trainers to develop and implement QOC improvement programmeCoordinate the development/adaptation of QoC assessment tools for use in facility QoC
assessment

Coordinate the conduct of participatory QoC assessment and concurrent facility specific QoC
actionion plan development for each of the facilities.



Develop a district consolidated QoC action plan for purpose of planning and integration into district
Annual and Quarterly Work Plans



Develop Terms of Reference for and support the establishment and function
functiof Quality of Care
Circles in each of the targeted facility

Conduct regular monitoring and support supervision of quality of care improvement activities ineach of the districts and target facilities



Develop and implement a programme for accreditation of health facilities that meet QOC
standards in each of the 8 target districts

Conduct review/evaluation of the QoC Improvement Programme within the overall UNFPA Country
Office support

Furthermore, UN Volunteer is encouraged to:•Strengthen his/her knowledge and understanding of the concept of volunteerism by reading relevant
UNV and external publications and take active part in UNV activities (for instance in events that markIVD);•Be acquainted with and build on traditional and/or local forms of vvolunteerism
olunteerism in the host country;•Reflect on the type and quality of voluntary action that they are undertaking, including participation in
ongoing reflection activities;•

Contribute articles/write-ups
ups on field experiences and submit them for UNV publications/websites,
publication
newsletters, press releases, etc.;•Assist with the UNV Buddy Programme for newly
newly-arrived UN Volunteers;•

Promote or advise local groups in the use of online volunteering, or encourage relevant local
individuals and organizations to use the UNV O
Onlinenline Volunteering service whenever technicallypossible.

12. Results/Expected Output:•Improved quality of care in the targeted facilities, evidenced by increased utilization of MH, FP,
HIV/AIDS and youth friendly services in the targeted facilities•Institutionalised
itutionalised QoC in 8 general hospitals, 16 Health Centre IVs (evidenced by facility specific QoC
Assessment Report, facility specific QoC Action Plan, functional QoC Circles/Committees)•A final statement of achievements towards volunteerism for developme
development
nt during the assignment, suchas reporting on the number of volunteers mobilized, activities participated in and capacities developed.

13. Qualifications/Requirements:
The UNV QoC Specialist post is suitable for one who has the following qualifications and work experience:
Qualifications- A minimum of master’s degree in health related field (Public Health, Obstetrics and Gynaecology,midwifery or nursing) with bachelor degree obtained in clinical medicine;- Any training in Quality of Care or Quality Management provides an added advantage

Work Experience- More than 3 years previous work experience in SRH services delivery;- A good understanding of health systems, especially within decentralised context- A previous experience in quality of care programme development and implementation- Technical knowledge, skills and scientific understanding of MH, FP, HIV/AIDS, youth friendly services
Other required competencies- Training and facilitation skills- Results oriented, confident &self&self-motivated, able to work independently.
- Team player with collaborative work approach and able to work across cultures/regions and manage
team dynamics.
- Excellent communication (written & verbal) & presentation skills.
- Well-developed
developed analytical and problem analysis and problem solving skills- Committed to UNFPA mandate.
- Good knowledge and practical use of Microsoft Office packages- Excellent written and oral skills in English.
- Any other international UN language is an added advantage
14. Living Conditions:
The UN Volunteer will be based in Kampala, the capital city of Uganda that is located at 1,200 metres(4,000 feet) above sea level with a pleasant climate all year round which is uniformly warm and moderately
humid, and temperatures that range between 20 and 30 degrees Celsius. It is a family duty station thatpresents relatively good living conditions with adequate housing facilities (houses and apartments) readily
available to rent, and with most of the economic and social amenities also available at affordable cost.
Most commodities
ties are available in 4 big Supermarkets and a wide variety of local markets that offer plentyof available fresh food stuffs of all kinds, and there are many restaurants for every taste and pocket. Thereare 3 international telecommunication systems (mobi(mobilele telephony networks), easy access to internet andmodern banking facilities. However, as a developing country, Uganda has developing infrastructure with
common challenges like power cuts and water rationing. The city has good security but under UN Security
Securisystem – Level Three of which all new staff undergo security briefing by United Nations Department ofSafety and Security (UNDSS) who also provide elaborate security documents as well as regular security
situation updates.
15. Conditions of Service
A 12-month
month contract will be issued upon arrival in Uganda. A volunteer living allowance (VLA) will be paidon monthly basis which is intended to cover housing, basic needs and utilities, and is equivalent toUS$ 1,936 (single rate), US$ 2,186 (1 dependants’ rate) and US$ 2,386 (2+ dependants’ rate). A settlingsettlingin-grant
grant of US$ 4,161 is payable upon arrival for a 12 months contract which is intended to assist the UN
Volunteer while establishing permanent residence at the duty station, e.g. to purchase basic householdhoitems such as furniture, kitchen utensils, bed linen etc. The UN Volunteer will be entitled to life, health, andpermanent disability insurance. A monthly Hazardous Duty Station Supplement (HDSS) of US$ 546 will bepaid (if applicable). Upon repatriation
iation the UN Volunteer will be provided with a return airfare as well as aresettlement allowance of US$ 150.00 per month of satisfactory service.
Kampala is the capital of Uganda and the living and security conditions are good. Access to main medical
services is ensured. The UN system is represented in a broad manner and main partners easily accessible.

Description of Assignment prepared by the UN Agency or UNV Field Unit:
Ms. Cecile Compaore Zoungrana,, Deputy Representative of the UN Population Fund (UNFPA) Uganda

Date: 04 April 2013
Description of Assignment approved by UNDP/RR/CD or UNV Field Unit
Unit:
UNV Programme Officer, Jethphe Mvondo
Date: 04/04/2013