Medium-Term Management Plan
FY2023/6 - FY2025/6 (Summary)
System Support Inc. (Security Code: 4396)
August 10, 2022

Notice: This document is an excerpt translation of the original Japanese document and is only for reference purposes. In the event of any discrepancy
between this translated document and the original Japanese document, the latter shall prevail.

Corporate Creed, Management Philosophy, and Medium-Term Themes

Corporate creed (values)

Sincerity andCreation

Management philosophy

Medium-Term Themes

Growth and creation of furtherinnovation
Growth and success of diverse
human resourcesContributing toSociety• Positioning human resources as the biggest source ofbusiness growth• Implementing aggressive investment in humanresources

Advanced
Customer Service
Sharing Value

Strengthening ESGmanagement• Strengthening sustainability initiatives• Expanding regional business bydeveloping DX human resources• Complying with the revised Corporate
Governance Code© ©2022
2022 System
SupportInc.Inc.
System
SupportExpansion of services that form thefoundation of DX promotion forcustomers and society• Amid the growing momentum for DX promotion, ourGroup will focus on the cloud integration business, which isthe foundation for promoting DX for customers andsociety.
• In addition to the existing cloud services, we will be the firstto deploy new overseas services in the Japanese market.

22Medium-Term Management Indicators (Consolidated) – Summary
Net sales are expected to increase by 35% or more
and operating profit by 83% or more.

Net sales

11.76 billion yen
Operating profit

520 million yen
Operating profit ratio

4.5%

Net sales

16.19 billion yen
Operating profit

1.19 billion yen

Operating profit ratio

7.4%

FY2019/6

Net sales

21.89 billion yen ormore
Operating profit

2.18 billion yen ormoreOperating profit ratio

10.0% or more

FY2022/6
FY2025/6 (planned)

Listed on Mothers Market – Changed to Prime Market© 2022 System Support Inc.

Medium-Term Management Plan for FY2023/6 toFY2025/6
3

Change in Business Segments
 From FY2023/6, the business segments will be changed with the primary objective of carving out thecloud integration field as one segment that we focus on in the medium term.
Old segments

New segments*

Solution Business

Cloud Integration BusinessSupport for the introduction and use of cloud services such as ServiceNow,Microsoft Azure, and AWS[Cloud integration]Support for the introduction and use of cloud services such as ServiceNow,
Microsoft Azure, and AWS

System Integration Business[System integration]

Support for the introduction and use of ERP packages, construction ofinfrastructure such as an Oracle database, and development of IT systems

Support for the introduction and use of ERP packages, construction ofinfrastructure such as an Oracle database, and development of IT systems

Outsourcing BusinessOutsourcing Business

Product Business

Product Business

OthersOverseas BusinessPrivate cloud services, data analysis and input, operations and maintenance in ourGroup’s data center
Development, sales, and customization of products (software)

Development, sales, and customization of products (software)

Overseas information provision services, overseas media business, etc.

Net sales composition (FY2022/6, consolidated)

84.0%

ソリューション
Solution© 2022 System Support Inc.

Outsourcing
アウトソーシング

4.1%

Overseas information provision services, media business, outsourcing services, etc.
provided by overseas subsidiaries

4.1%

0.2%

11.7%

プロダクト
プロダクト
Product

Private cloud services, data analysis and input, and near-shore system operationand maintenance in our Group’s data center

その他
その他
Others*The arrows from the old segments to the new segments indicate the main ones.

20.9%

クラウドインテグレーション
Cloud integration
プロダクト
Product

64.8%

システムインテグレーション
System integration
海外Overseas

0.6%

9.5%

アウトソーシング
Outsourcing

4Medium-Term Management Indicators (Consolidated) – Sales PlanAim for net sales of 21.89 billion yen or more in FY2025/6.
Net sales (consolidated)
Unit: 1 million yen

CAGR

10.6% or more

21,892

FY2022/6 to FY2025/6 (planned) CAGR

19,902

18,093
16,198

クラウドインテグレーション
Cloud integration

System integration
システムインテグレーション
Outsourcing
アウトソーシング
Product
プロダクト

Cloud integration Business

25.0%

Outsourcing Business6.0%

System integration Business

Product Business

Overseas Business

5.5%
15.0%

7.0%

Overseas
海外

2022/6'22/62023/6'23/6(Planned)（計画）© 2022 System Support Inc.

2024/6'24/6(Planned)（計画）

2025/6'25/6(Planned)（計画）

5Medium-Term Management Indicators (Consolidated) – Profit PlanAim to achieve an operating profit of at least 2.18 billion yen and an operating profit
ratio of at least 10% by FY2025/6.

Operating profit (consolidated)
2,500

2,000

Unit: 1 million yen

CAGR (Operating profit)

22.3% or more

2,189

8.1%

1,5001,000

1,196

7.4%

15.0%

12.0%

10.0%

1,763

Segment profit* (consolidated)

4,336

8.9%

1,456
6.0%
2022/6

500

3.0%

'22/6
2022/6© 2022 System Support Inc.

6,349

9.0%

'22/6

0

5,012

5,620

'23/6
2023/6（計画）(Planned)
（計画）

'24/6
2024/6（計画）(Planned)
（計画）

'25/6
2025/6（計画）(Planned)
（計画）

0.0%

*Segment profit is the amount before adjustment for gross profit in the consolidated financial statements.

FY2022/6 to FY2025/6 (Planned)
CAGR

Cloud integration Business

26.2%

System integration Business

8.1%

Outsourcing Business

9.4%

Product Business

15.3%

Overseas Business

9.7%2023/62024/62025/6'23/6 (Planned)'24/6 (Planned)'25/6(Planned)（計画） （計画） （計画）

■CloudCloudintegration
integration■SystemSystemintegration
integration
Outsourcing■Outsourcing
Product■ProductOverseas■Overseas

6

Medium-Term Theme – Cloud Integration Business Measures
 Cloud platform services, which serve as the foundation for DX, are expected to continue toexpand in the market.
 Focus on growth of existing businesses and expansion of business areas in this field to increase
orders.

Efforts to expandorders
Catch up with information on overseas
cloud services through overseas
subsidiaries, and quickly commercialize
them in the Japanese market bytraining engineers and accumulatingknow-how, leading to the acquisitionof new customers.

Secure orders through cloud
migration and post-migration
optimization (lift & shift), focusing on
the world's three major clouds (AWS,Microsoft Azure, Google Cloud) andServiceNow, which are the mainstaysof this business.
© 2022 System Support Inc.

Strengthen relationships
with cloud vendors bydeveloping engineers

Background:cloud market growth(1 million yen)

Expansion of thecorresponding area

Expansion of existing
cloud businessNet sales of the Group’s cloud
integration (consolidated)*1

Strengthen relationships and receive
customer referrals by investing actively
in training cloud-related engineers andachieving technical qualifications awards
and certifications from cloud vendors.

7,000

6,000

Cloud platform services (IaaS/PaaS)
market trends and forecasts*2

FY2019/6 to FY2025/6 (planned)
CAGR

Unit: 100 million yen

30.0%

17,4002018 to 2024 (forecast)
CAGR
15,100

5,000

23.1%

4,000

12,60010,5008,5006,900
5,000

3,000

2,000
2018 '19年
2019 '20年
2020 '21年
2021 '22年
2022 '23年
2023 '24年
2024'18年(Forecast) (Forecast) (Forecast) (Forecast)

予測 予測 予測 予測

1,00002019/6'19/6

2020/6'20/62021/6'21/62022/6'22/6'23/6
2023/6'24/62024/62025/6'25/6(Planned)(Planned) （計画）
(Planned) （計画）
（計画）

Note 1: Business operator net sales basis
Note 2: Forecasts for 2021 and subsequent years
Note 3: Market size does not include Software as aService (SaaS)*1 Sales of the cloud integration segment of the solution business until FY2021/6, and net sales of the cloud integration business from FY2022/6 onward*2 Source: “Survey on the Cloud Platform (IaaS/PaaS) Services Market (2021),” by Yano Research Institute, Inc., announced on September 7, 2021

7

Medium-Term Theme – Growth and Success of Diverse Human ResourcesPositioning human resources as the source of business growth, we aim to create newcorporate value through “Active recruitment and promotion of diverse humanresources," “Human resource development," and “Comfortable working environment."

Recruitment and development measures

1 Active recruitment activitiesInstead of recruiting all employees at the head office, weassign a recruiting manager to each location for flexible
recruiting and to prevent mismatches between applicants.

2 Development of IT engineers

Investing to maintain and improve competitiveness, including
acquisition of vendor qualifications mainly in the cloud field.

3

Raising salary levels and creating a
comfortable working environment

Aiming to improve salary levels and achieving targets for theratio of female employees, reduction of total working hours,
and percentage of employees taking childcare leave.

© 2022 System Support Inc.

Personnel plan (consolidated)
2,000

Unit: People

1,500

1,000

500

0956
157 8.1%

799

2019/6
'19/6

1,039
163

1,126
177

7.7%

1,353

1,233

1,466

20.0%

1,582

194

10.0%

5.9% 1,039

876

949

2020/6'20/62021/6'21/6

4.9%

2022/6'22/62023/6'23/6(Planned)

2024/6'24/6(Planned)

2025/6'25/6

0.0%(Planned)（計画） （計画） （計画）■Engineers ■Sales, management, etc. ■Retirement rate8Medium-Term Theme – Strengthening ESG Management
 Addressing social issues through ESG management based on the management philosophy.
Efforts to date
Environment

EAdvancedCustomer
ServiceContributingto SocietySocietySManagement
philosophy
Sharing Value

GovernanceG© 2022 System Support Inc.

• The Sustainability Committee was established toplan and study sustainability measures.
• Implement CO2 emission reduction activities
using renewable energy.

Efforts to strengthen• Set CO2 emission targets and implement
further reduction and absorption measures.
• Develop a disclosure system in line with theTCFD, and respond to CDP and improve
score.

• Development of IT engineers• Realization of diverse human resources
employment and work styles• Contribution to local communities andlocal administration• Expanding the activities of Microsoft BaseKanazawa with the aim of expanding local
businesses and revitalizing the economy
through development of DX humanresources.

• Establishment of various committees andimprovement of systems to improve corporate
governance• The Board of Directors is composed tostrengthen corporate governance and ensure
diversity (three independent outside directors
and two women out of eight directors).

• Aim to improve the response and quality of
the revised Corporate Governance Code.
• Continue to work to strengthen corporate
governance and ensure diversity in thecomposition of the Board of Directors.
9Shareholder Return Policy◆While maintaining the internal reserves necessary for future business development andstrengthening our management structure, we will continue to pay a stable dividend and improve thelevel of dividends according to our performance and profit levels.

Dividend trend*40

Shareholder
returnUnit: Yen30

Enhancement ofdividend amount20

Growthinvestment

15

13
21

100.75'18/6
2018/6

15

12

10030

25

due to business growth

FinancialbaseThe mid-term target for
dividend payout ratio is30% to 35%.

1.5
'19/6
2019/6'20/6
2020/6'21/62021/6

中間配当金Interimdividends
中間配当金

'22/6
2022/62023/6'23/6(Forecast)（予想）

Year-end
dividends
期末配当金
期末配当金

* Our Company conducted a 2-for-1 stock split of shares of common stock on April 1, 2019, and June 1, 2020, and the figures for FY2019/6 and earlier in this graph have been retroactively adjusted.

© 2022 System Support Inc.

10

Thank you