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No Unauthorized Reproduction

WALK&well App
Download and Login
ManualMitsui Fudosan Co., Ltd. &well Administration OfficeP.1&&well App
Download and Login Manual
１．Installing the App ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P２
２．Launching the App / Setting a Password・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P３～４
２－１．If Your Account Is Your Email Address・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P５～７
２－２．If Your Account Is an Alphanumeric Character String Other Than Your Email Address ・・・P８～１０
３．How to Link with External Apps・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１１
３－１．iPhone (iOS) Health・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１２
３－２．iPhone (iOS) Fitbit ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１３

３－３．Android Google Fit ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１４～１５
３－４．Android Fitbit・・・・・・・・・・・・・・・・・・・・・・・・・・ ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１６
４．Basic Information - Attribute Information Registration・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１７
５．Reference Fitbit Initial Setup: iPhone (iOS) / Android ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P１８～１９
６．Contact for Inquiries・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P２0

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.2

1. Installing the App◆ Scan the QR code below with the QR code reader on your device to go to the app store, and install the app
from there.

iPhone (iOS) users

Android users■Install from the App Store■Install from Google Playhttps://itunes.apple.com/jp/app/well/id1434515379

https://play.google.com/store/apps/details?id=jp.andwell

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.3

2. Launching the App / Setting a Password◆ You need to set up the app when you log in for the first time.
◆ If this is the first time you've downloaded it, please follow the procedure below to set it up.

Step 1

Step 2

Steps

Step 3
1

Press ① the app icon.

2

A splash screen will appear.

1

Read the terms of use and privacy policy,

3
2

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

then press ② the "I Agree" button.
Here, the app will ask for permission tosend notifications. Press "Allow."P.4

2. Launching the App / Setting a Password
How you set your password will vary depending on the account you were given by your company.
Check the format of the account you have been given, and go to the respective page.

(1) If your account is your email
addresse.g.) aaa123@andwell.com(2) If your account is analphanumeric character stringe.g.) andwell12345

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

Set your password by referring to

pages 5, 6, and 7.
Note: Once you've set it, go to "Linking with
External Apps" on page 11.

Set your password by referring to

pages 8, 9, and 10.
Note: Once you've set it, go to "Linking with
External Apps" on page 11.

2-1. Launching the App / Setting a Password: If Your Account Is Your Email Address

P.5

Note: If your account isn't your email address (if it's an alphanumeric character string), please refer to page 8 and onward.

Step 1

Step 2

Steps

Step 3

1Enter your email address in ①.
Email Address: Your company email address
Press ② Press "Send."<Note>
There will be a message saying "This tenant user is
not registered" if you enter an email address that
isn't the one you registered with your company.
 Is it the same address that you use for yourcompany?
 Is there no mistake in spelling?
 If your account is an email address provided by acarrier, do the steps on page 7 first.

2

When you're taken to the screen shown in Step 2, itmeans an email has been sent to the email address
you entered in ①.
Press ③ "Back."

3

Check the email sent to the address you enteredin ①.
Click on ④ the "URL" provided in the email.
You'll be taken to the password setting screen.

Home[&well] Setting apassword
Hirohisa Tanaka
To: You
0 minutes ago Details

You need to set a password for logging in for the first time.
If you forget your password, you'll need to set a new one.
Tap the URL below to set a password.

4

3
1
2

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

2-1. Launching the App / Setting a Password: If Your Account Is Your Email Address

P.6

Note: If your account isn't your email address (if it's an alphanumeric character string), please refer to page 8 and onward.

Step 4

Steps

Step 5You'll be taken to the password setting screen.

4⑤ Set a login password and enter it. Once you've entered it, press ⑥"Set."Note: 4 or more half-width alphanumeric characters

５

When you're taken to the login page, enter ⑦ "your company email
address" and "the password you set."
７

5

Once you've entered them, press ⑧ "Log In."
After logging in, link with external apps. (Refer to "How to Link with

６

External Apps" on page 11 onward.)
８

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

2-1. Launching the App / Setting a Password: If Your Account Is Your Email Address◆ If the account you were given by your company is an email address provided by a cell phone carrier,please note the following points.
The following anti-spam measures cell phone carriers use can prevent emails from being
delivered correctly.
• Only allowing emails from specified domains to be received• Providing a strong level of anti-spam protection

How to Fix It: Whitelist the Domain
Set the following email domain as allowed to be received.
Domain name: andwell.jp• How to set up using a smartphone

docomo users:
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/
au users:
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

SoftBank users:
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.7

2-2. Launching the App / Setting a Password: If Your Account Is an Alphanumeric Character
String Other Than Your Email Address◆ You need to set up the app when you log in for the first time.
◆ If this is the first time you've downloaded it, please follow the procedure below
to set it up.

Step 1

Step 2

Note: If your account is your email
address, please refer to pages 5 to 7.
Steps

Step 3

Register Personal Email

1

Home

We'll send you a URL for setting a password.
Enter an email address where you can receive emails.

3
4[&well] Setting apassword

Email address

Send

Bacｚk

P.8

Enter the information in ①.
Registered Account: The character string you were given by yourcompany
Password: The initial password you were given by yourcompany
Press ② the "Log In" button.

Hirohisa Tanaka
To: You
0 minutes ago Details

Enter ③ your "personal email address." (Using acompany email address is recommended in somecases. Please check with your company for
information.)

You need to set a password for logging in for the first time.
If you forget your password, you'll need to set a new one.
Tap the URL below to set a password.

1
５

2

2

Note: Please check that your email address is correct.
We recommend setting an email address other than one
provided by a cell phone carrier. If you want to registeran email address provided by a cell phone carrier,please do the steps on page 10 first.

Press ④ "Send."

3
COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

Check the email sent to the address you enteredin ③.
Click on ⑤ the "URL" provided in the email.

2-2. Launching the App / Setting a Password: If Your Account Is an Alphanumeric Character
String Other Than Your Email Address

P.9

Note: If your account is your email
address, please refer to pages 5 to 7.

Step ４

Step ５

Steps

You'll be taken to the password setting screen.

4⑥ Set a login password and enter it. Once you've entered it, press ⑦"Set."

６
８

Go back to the login page, then enter ⑧ the "character string you were
given by your company" and the "password you set."

９

７

5

Once you've entered them, press ⑨ "Log In."
After logging in, link with external apps. (Refer to "How to Link with
External Apps" on page 11 onward.)(※半角英数字4文字以上)

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

2-2. Launching the App / Setting a Password: If Your Account Is an Alphanumeric Character
String Other Than Your Email Address◆ If you register an email address provided by a cell phone carrier, please note the following points.
The following anti-spam measures cell phone carriers use can prevent emails from being
delivered correctly.
• Only allowing emails from specified domains to be received• Providing a strong level of anti-spam protection

How to Fix It: Whitelist the Domain
Set the following email domain as allowed to be received.
Domain name: andwell.jp• How to set up using a smartphone
docomo users:
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/

au users:
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
SoftBank users:
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.10

P.11

3. How to Link with External Apps
How you link with external apps will vary depending on your smartphone.Please go to the page for yoursmartphone.

iPhone users

Pages 12-13

Android users

Pages 14-16

For theregular app
Page 12

HealthThis is a default app in an iPhone (iOS).
You don't need to install anything.

For Fitbit
Pages13

FitbitOnly available if you have a Fitbit device.
You need to sign up as a new member to log in. Install the Fitbit
app on your device.
https://itunes.apple.com/jp/app/fitbit/id462638897?mt=8

For theregular app
Pages 14-15

For Fitbit
Pages16

Google Fit
You need to log in with a Google account.
https://play.google.com/store/apps/details?id=com.google.android.
apps.fitness
FitbitOnly available if you have a Fitbit device.
You need to sign up as a new member to log in. Install the Fitbit app
on your device.
https://play.google.com/store/apps/details?id=com.fitbit.Fitbi
tMobileCOPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.12

3-1. How to Link with External Apps: iPhone (iOS) Health◆ How to link with Health

Step 1This is a default app in an iPhone (iOS). You don't need to install anything.
Activate Health in advance, and follow the "Next" instructions to get started.

Step 2

Steps

Step 3
No SIM

Don’t Allow

4Allow

Data Access

Tutorial screen

1

Swipe to the last screen and press ① the"Next" button.

2
Health"&well" would like to access and update your Health data in the categories
below.

2

Select ② Health to be the external app
to link with.

3

Select ③ the "items to link" and press ④"Allow."

Turn All Categories On

Allow or disallow "&well" to access all health data types listed here.

ALLOW "&WELL" TO READ DATA:

Body Mass Index

3

Health will start linking.

Body Fat Percentage

WeightAfter completing Step 3, check Health's
settings.

Steps

1
App Explanation:&well obtains step data and gives statistical feedback. Height and weight data are
obtained to calculate the walking load.

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

4

Settings → Health → Data Access &Devices → &well → "Turn All Categories
Off" is displayed

P.13

3-2. How to Link with External Apps: iPhone (iOS) Fitbit◆ How to link with Fitbit

Only available if you have a Fitbit device. You need to sign up as a new member to log into Fitbit.
Install the Fitbit app on your device. https://itunes.apple.com/jp/app/fitbit/id462638897?mt=8

Step 1

Step 2

Steps

Step 3
1

After going through the tutorial screens in
Step 1 on Page 10, select ① Fitbit to be
the external app to link with.

3

When you select linking with Fitbit, you'll be

2 asked to ② log in.
1
2

4

3

After logging in, select ③ "Allow all" andpress ④ "Allow."

Note: For information on linking with Fitbit andother initial setup, please refer to Page 18,19
onward.
COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.14

3-3. How to Link with External Apps: Android Google Fit◆ How to link with Google Fit

Step 1

https://play.google.com/store/apps/details?id=com.google.android.apps.fitness
You need to log in with a Google account.

Step 2

Steps

Step 3

Tutorial screen

1

Swipe to the last screen and press ① the"Next" button.

2

Select ② Google Fit to be the external
app to link with.

3

When you select linking with Google Fit,
you'll be asked to ③ "log into Google."

2

3

1

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.15

3-3. How to Link with External Apps: Android Google Fit◆ How to link with Google Fit

Step 4https://play.google.com/store/apps/details?id=com.google.android.apps.fitness
You need to log in with a Google account.

Step 5Steps

4

4
Choose your accountSelect ④ the "Google account you want to link."

Request5

5

When you press ⑤ "Allow," the link between the app and Google Fit
will start.

Allow

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.16

3-4. How to Link with External Apps: Android Fitbit◆ How to link with Fitbit

Only available if you have a Fitbit device. You need to sign up as a new member to log into Fitbit.

Install the Fitbit app on your device. https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile

Step 1

Step 2

Steps

Step 3
1

After going through the tutorial screens in
Step 1 on Page 12, select ① Fitbit to be
the external app to link with.

3
When you select linking with Fitbit, you'll be

2 asked to ② log in.
1
2

4

3

After logging in, select ③ "Allow all" andpress ④ "Allow."

Note: For information on linking with Fitbit andother initial setup, please refer to pages 18-19.

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.17

4. Basic Information - Attribute Information Registration◆ Enter your attribute information.

Step 1

App home screen

Steps
1

Select ① your "gender."2Enter ② your "year of birth" using numbers.

3Enter ③ your "height" using numbers.

4

Press ④ the "Set" button, and you'll be taken to the app's home screen.

1
2

The initial setup is now complete.

3
4

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.18

5. Reference Fitbit Initial Setup: iPhone (iOS) / Android◼ How to pair with a Fitbit wearable device (tracker)
No SIM

No SIM

No SIM

No SIM2

Today

Let's get started

1

Account
Which Fitbit device are you setting up?
HiroponView Your Profile

Email
Password

Get active

No SIM

Back

Activate the"Fitbit" appon yoursmartphone.

1,085 Cals

Forgot your password?

Log inLog in with
① your"account".

Track
exercise

120 kg0 ml

Join Fitbit

Press ②the"account
icon" atthe topright.

What did you
eat today?

Make a splash!

My Family
Set up Ace for Kids

３

Set Up a Device

Try Fitbit Coach ★
Customized video workouts just for you! Download now to
get fit anytime, anywhere.
GOALS

Press ③"Set Up a
Device."4

Activity④ "Selectyourtracker"and pressit.

ExerciseNutrition & Body

SETTINGS

Log inHelp
No Fitbit Yet?
Dashboard

Challenges

Guidance

Community

Notifications

Dashboard

Challenges

Guidance

Community

Notifications

No SIM
No SIM

No SIM

No SIM

Turn the Power On
Meet your Charge 2

Read our terms & policies.

Make sure the screen is on. If it's not, press and hold the
button.

Make every beat count with Fitbit Charge 2.
Tracker and wristband
Charging cable

After
reviewing
the terms,
press ⑥ "IAgree".

Press ⑤"Set Up."

５

Set Up６

I AgreeTurn onyour tracker
to get it
ready.

８
Press ⑦
"Next."

７

９⑨A "pincode" willappear on
the tracker
side.

Searching....
Next

The data acquired by your wearable device needs to be paired by activating the Fitbit app on the smartphone side.
Note: Your smartphone's Bluetooth needs to be turned on.

COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

Next page
Next page

P.19

5. Reference Fitbit Initial Setup: iPhone (iOS) / Android◼ How to pair with a Fitbit wearable device (tracker)
No SIM

No SIM

Pair your tracker

Which wrist are you going to wear the
tracker on?

Now for the fun!

Enter the number on your tracker's display.

No SIM

No SIMGet fit smarter with Charge 2.

Walk through the basics to learn how to make the most of yourFitbit Charge 2.

Left wrist

９
Not working?

Setup complete!

Follow thetutorial andpress ⑩
"Next."

Enter ⑨the "pincode".

Tap ⑬"Done" tocompletepairing.

⑪ "Selectyour wrist
placement" and press⑫ "Next."

11

Learn more about Charge 2

10

Next

12

Next

13

Done

Reference: Linking with Wearable Devices Other Than Fitbit◆ Besides Fitbit, other wearable devices like Apple Watch and Garmin can also be linked with the &well app.
◆ With Fitbit, you directly link the Fitbit app with the &well app. You can link other wearable devices with the &well
app as long as they can link with iPhone (iOS)'s Health or Android's Google Fit.
In this case, you'll need a separate connector app. For how to link your wearable device with Health or Google Fit,
please ask the device manufacturer or check their website, etc.
COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.

P.20

6. Contact for Inquiries

Frequently asked questions are listedon the right URL

URL：https://go.andwell.jp/faq

If the FAQ doesn't resolve your issues, please contact us via the &well app
Step 1

Step 2

Steps

1

1

Start the &well app. Once it's started up, press ①
the "

2

icon" in the top right corner of the screen.

Press ② "Inquiries."
Enter the required information and the details of your2

inquiry, then send it.A member of staff will send you
3

a reply. It may take some time for us to reply you.
Thank you for your understanding.

Inquiries Open Hours
Weekdays 9:30-17:00
If you're unable to log in to the app, please contact us via thecontact form or the QR code on the left.
COPYRIGHT Ⓒ MITSUI FUDOSAN CO., LTD. ALL RIGHTS RESERVED.