CSR REPORT 2015

2015
CSR REPORTGroup Profile

REVACS group will actively tackle various social problems
without confining ourselves to the field of waste disposal
Holding Company

REVACS Holdings
Corporation
Address: 2-1-16, Naruohama, Nishinomiya,
Hyogo, Japan
Representative: Kenichi Akazawa, President and CEO
Paid-in capital: 50,000,000 yen
Business description: Management assistance of the groupcompanies; publicity and integrated
strategic planning of the group

REVACS
Corporation

Collection of household rubbish andbusiness-related garbage /Okatazuke Service / Overseas Reuse

REVACS
Holdings
Corporation

Relief Corporation
Address: 2-1-26, Naruohama, Nishinomiya,
Hyogo, Japan
Representative: Haruaki Terasaki, President andrepresentative director
Paid-in capital: 10,000,000 yen
Employees: 105 (as of March 2015)
Annual sales: 1,188,910,000yen (as of March 2015)
URL: http://www.relief.revacs.co.jp/
Business description: Collection/transportation of domestic
waste (Nishinomiya City); collection /al waste;transportation of industrial
nal
Okatazuke Service (personalmementos arrangement /residential environment
arrangement); Overseas Reuse

History of
REVACS GroupREVACS

1960
1974
1976

ReliefDaikyo1984

1

Naruohama Head Office ofDaiei group(present REVACS group)

1984

Relief
Corporation

Daiei Eisei Inc. (present Relief) establishedCollection business of household rubbish and businessrelated garbage started
Daiei Service Co., Ltd (present REVACS) establishedIndustrial waste disposal business started
Daikyo Kogyosho Inc. (present Daikyo) establishedCollection business of household rubbish andbusiness-related garbage started
Recycling Center transferred to Naruohama, Nishinomiya,
Hyogo

1993

Shredding facility was expanded

1993
1998
1999
2006
2007
2008

DaikyoCorporation

Facilities at Recycling Center expanded
Withdrawal from construction-related waste disposal
business
Collaboration system with shareholders established
Shredding facility renewed;
Garbage collection truck equipped with a scale introduced
Drying plant completed;
Biomass fuel business started
Reverse Management Center construction completed
Beverage products recycling business started

2006

2007

Shredding facility was renovatedDrying facility was completed

2008

Reverse Management Center
was completed

Contents

business
Industrial waste disposal / Beverage products
recycling / Cleansing and maintenance of waste
water treatment facility (‘swell’ project)

1

Group Profile

3

Top Message

7

Corporate Profiles

Business Operation

13
14
15
16
17

Management Planning
Financial Information
Organizational GovernanceCompliance
Information Disclosure and Accountability

Environment

18
19
22
23

Targets and Achievement
Efforts to Reduce Environmental Load
Material Balance
Flow of Industrial Waste Disposal

Human Rights /Labor Practices

24
24
26
29

Targets and Achievement
Occupational Health and Safety
Personnel Affairs
Creation of favorable work environment

Communication

30
30
33
34
36
39

Targets and Achievement
Social Contribution Activities
Communication with Clients
Approaches to Consumer Issues
Complaints and Accidents
Dialogue with Experts

Documents

44
45
46
50

Environmental Performances
Environmental Data
Past Complaints and Accidents
ISO26000 Reference Table

REVACS Corporation
Address: 2-1-16, Naruohama, Nishinomiya,
Hyogo, Japan
Representative: Masato Akazawa, President andrepresentative director
Paid-in capital: 81,000,000yen
Employees: 42 (as of March 2015)
Sales amount: 1,831,730,000yen(as of March 2015)
URL: http://www.revacs.com/
Business description: Collection / transportation of industrial
waste and specially controlled industrial
waste; Intermediate treatment (shredding/ drying); Recycling of unwanted
beverages; Cleansing and maintenanceof waste water treatment facility

Collection of household rubbish
and business-related garbage /Grease trap cleansing

Daikyo Corporation
Address: 5-3-31, Kitagawara, Itami, Hyogo,
Japan
Representative: Kazuhisa Morishita, President andrepresentative director
Paid-in capital: 6,000,000 yen
Employees: 49 (as of March 2015)
Annual sales: 605,970,000yen(as of March 2015)
URL: http://www.d-aikyo.co.jp/
Business description: Collection/transportation of generalwaste (Itami City); collection /transportation of industrial waste;grease trap cleansing

2010
2011
2013
2014
2015

Grease trap cleansing business started
Okatazuke Service business started
Overseas Reuse business started‘swell’ business (cleansing and maintenance of waste water
treatment facility) started;
Completion and inauguration of the biomass boiler
REVACS group transferred to the holding company
system2010

Grease trap cleansing service
was inaugurated

2011

Editorial Policy
REVACS Corporation, Relief Corporation and Daikyo Corporationtransferred to the holding company system in April 2015 in order that thethree may achieve continued growth and development as a united businessgroup. Accordingly, various reports which had been issued by respective
companies prior to 2014 will be integrated and published by the REVACS
Holdings Corporation hereafter.
This report marks the first issue by the group, so we have aimed to
introduce the approaches of each member company to every stakeholder
hoping that it may result in defining the important tasks for the overall group.
The report is edited in reference to the ISO26000 ‘Guidance on Social
Responsibility’: the activities of REVACS group are presented in four
sections as in the CSR Report, each of which can be referred to specificarticles in ISO26000.: ‘Business Management (related to ISO26000 (1)Organizational Governance, and (5) Fair Operating Practices)’;‘Environment((4) Environment)’; ’Human Rights/Labor Practices ((2) Human
Rights and (3) Labor Practices)’; ‘Communication ((6) Consumer Issues and(7) Community Involvement and Development)’.
Object entity: REVACS Corporation, Relief Corporation and Daikyo Corporation.
(The report is released also on the website. But the English version is publishedonly on the website.)
Period covered: FY2014 (April 2014-March 2015) *:Part of FY2015 activities is included
Date of issue: October 2015 (The next issue planned in October 2016)
Area covered: Environmental, social and economic aspects of businessactivities
Guide lines referred to: International standards on the social responsibility‘ISO26000’; GRI ‘Sustainability Reporting Guide line (G3.)’ (2011 version);
Ministry of Environment ‘Environmental Report Guideline’ (2012 version)

Okatazuke Service wasinaugurated

2

Top Message

CSR corresponds to an intention of good management.
Upon this idea we focus on bringing up of humanresources who will lead the next.
A year of success which enjoyed thegrowth of new business in smooth water
2014 was a successful year in a word. To be specific,
Okatazuke Service (clear-out) by Relief Corporation andGrease Trap Cleansing by Daikyo Corporation haveenjoyed a smooth expansion respectively with 21% and
22% increase in the number of orders over the previous
year. These two businesses now in their fourth year
have grown sufficiently to form independent sections
among the businesses of our group.
Overseas Reuse, or export and sale of theunwanted items generated in the above Okatazuke
Service etc., is steadily proceeding. This two year old
business needs to be closely managed for some time
before it is established as a steady project.
REVACS’s own business has also steadily
progressed with the biomass boiler having been
completed and started operation in December 2014
after a three years’ effort. Before the completion of thebiomass boiler the drying facility had been unable tocontrol costs because of the ever-rising fuel price for thecity gas burnt in it. This was overcome by the biomass
boiler, which uses woodchip in place of fossil fuels.
Besides, biomass fuel is of carbon neutral nature withthe merit of virtually no CO2 emission. The biomass boiler,
which supports sustainable growth and the preventionof global warming, must be what society needs.
I may say that business performance has reached apassing mark in spite of its having been a little short of
the target. I see it was a result of positive approaches, inwhich we have found our challenges for further progress.

Kenichi Akazawa, President and Chief Executive Officer
REVACS Holdings Corporation

3

REVACS Holdings Corporation was
founded to function as a platform forthe group companies to bring about
goho-yoshi (good for all five sides)
REVACS transferred to the holdings corporation system in
April 2015 in order to create a new environment in which thegroup companies be further concentrated in their businesson the platform prepared by the holdings company.
For the new system we held up the statement ofconcept and mission of our business group under the titleof goho-yoshi (good for all five sides) after the conventionalmotto of Ohmi merchant, sanpo-yoshi (good for all threesides), which means that the best way of business is tobring about the benefits for seller, customer and society(urite yoshi, kaite yoshi and seken yoshi) at the sametime. We added the benefit to the employee and to future
generations (tedai yoshi and mago-ko yoshi ) , whichmeans that all the employees and relevant people in thegroup can realize their own growth and fullness of life,
and that we approach the construction of a sustainable
society with the awareness of the responsibility on thenext generation. We have once again stated our stance tocontinuously grow as a group tackling the solution ofvarious social challenges through new businesses which
may have synergy with existing businesses of ours
without confining ourselves to the waste disposal field.
In the new vision under the new system we specified
that we will establish twenty goho-yoshi companies andthat we aim to be a 10 billion yen business group by 2026.
The three companies in our group clearly defined thebusiness between what has to be maintained and what
has to be fostered and have worked on it, and the numberof business has increased to eleven. For the time being
we will focus on the establishment of the system of thepresent businesses so that they steadily provide profits aspillars of business. To this end, the Holdings Corporationplans a business strategy across the whole company that
includes finance, human resource, information etc. Thenthe Holdings Corporation requires the companies toundertake the improvement of business operation, newbusiness creation or maximization of synergy effect inorder to bring about goho-yoshi. We aim to maximize thepotential of our group as a whole in this way.
The report which has so far been prepared by the eachcompany will be comprehensively created by the Holdings
Corporation, as a platform for the group, to introduce theorientation and approaches of the whole group hereafter.

Management concept
Management concept / mission

goho-yoshi (good for all five sides)
sidGoodfor sellerGood
for customer

The business
entity grows
sustainably.

The business provides
the customers withfair and profitable
services.

Goodfor society
The business solves
problems thatsociety has.

Goodfor employeeGood
for future
generations

The business backs
up the workers’
well-being andgrowth.

The business hands
down improving values
to the future
generations.

VisionREVACS aims to found twenty goho-yoshi companies
by 2026 to be a 10 billion yen business group
Action guideline

1. We have to work with pride and sense of
responsibility.

We should take the job seriously with the awareness that we arepaid for our services and with the pride that we would always
repay customers with satisfactory results.

2. We should balance both self-initiative andcooperativeness.

Self-initiative means one’s attitude to think about what one has
to do now and to put it into practice. Cooperativeness means tothink about others and work in cooperation with them. We should
balance the both.

3. We have to actively address the work.

We should keep on actively challenging new themes with a posturethat the work is interesting when we tackle it seriously.

4. We have to adapt to any circumstances. Survivalof the fittest is not the same as the law of the jungle.
We should be sensitive to a change and free from the past
successes, failures and habits of mind continuing our efforts tocope with any difficult conditions.

5. We have to secure proper profits.

We should realize that the generation of proper profits is
indispensable in discharging our duty to those for whom we areresponsible in order to build a firm base for future prosperity.

4Top Message

CSR corresponds to an intention of good management. Upon this idea
we focus on bringing up of human resources who will lead the next.

Focusing on human resource cultivationfor organizational fortification
REVACS has so far promoted mainly development offacilities and expansion of business area. Consequently
we have come to foresee a new picture of REVACS
group. At the same time certain changes in the role andrequired capacity of the workers have occurred. And
some employees find it difficult to adapt to them. Achange or a growth which the workers do not take it asmeaningful would end up in failure. Therefore, thecompany decided that we have to share the common
view (here we call it vector) between the company andthe workers to strengthen the foundation.
First of all it is important to support each employee
so that he can get hold of his place of work and meaningof work. And then, on top of such recognition of theworkers, it is important to provide environment where
they can work at ease or business opportunities to those
who seek their own growth.
To be specific, the company gave an induction
course targeting at eighty people including officers andmanaging positions of the group companies, staff in theimportant or new projects, through coaching methods,
according to the results of temperamental diagnosis ofeach member. It was an in-depth course. The process
focused on each person’s looking back on himself andbreaking down his idea on how he would like to lead his
life, what he expects of the work, and what he should do
to that end.
The biggest point of the course is to let theparticipants have basic mind-set that he would like tolead a better life. With this in mind, he will be able torecognize anew how he should work or what he can dofor clients or stakeholders.
In FY2015, we are going to give hard-core induction
course of higher level verifying the effectiveness of thepresent program.
With the present
expansion ofproject range,
members’
perspectives are
expected to
become diverse. If
the worker can
Coaching exercise by the management-level
work upon
participants

5

understanding that one’s way of life, working style andrelationships differ from that of the superiors’ or thecolleagues’ in-house communications will be further
activated and the organizational strength will be improved.

In order to live up to an intention of goodmanagement
I believe the basic
idea of CSR(Corporate Social
Responsibility) is the
stance to seriously
face a stakeholder,with a reverence toa person. In thatsense one’s feelingthat “I would like tohelp someone to
Biomass boiler, at REVACS Corporation
grow”, “I want toprovide good work environment”, “I want to deliver various
values to the society or clients” or “In order to realize mydesire I would like to build-up a firm enough basis tocontinue the business” is synonymous to CSR. CSR is anintention of good management. We have incorporated theconcept of CSR in the management strategy in theconviction that the business will be acknowledged by thesociety only when it lives up to its social responsibility.
In other words, a social contribution without
substantial cause does not mean a fulfilment of CSR. I
believe that it is important for the employees or for thecompany to participate in and contribute to the society
with an intention that we are going to do what we think ismeaningful in a proper manner.
Waste treatment is an important business, a social
mission. At the time I entered the company, however, its
image was not a favorable one at all. We have tried tomake the business acknowledged by the society throughactive information disclosure and have reflected ourintention of good management into business model tobring up the status of the business. And yet we have to be
conscious that unless the employees who meet the clientstell them about our idea or orientation and have themunderstand it the business would fail before long however
good it may be. For this reason we actively tackle thein-house information disclosure and human resource
development as one of the important social responsibilities.

We seek sustainable growth of the society
and the business from global view point
In our efforts to realize our new vision, the task we have totackle first is to strengthen the foundation of ongoingeleven business projects and put them on track. When thetask is successfully carried out the group’s combined sales
will reach five billion yen in the near future. We eye possible
institutionalization of successful projects among them.
And our next generation is required, in addition to
the strengthening of business foundation, to timely create
new projects considering the request of the society andthe synergistic effect of the business operation of themember companies in REVACS group.
Naturally, human resource cultivation continues tobe the most important issue. In FY2015 we have given
induction courses under the theme of ‘individual growth’or ‘job satisfaction’ in order to modulate the vectors of‘corporate growth’ and ‘individual growth and job
satisfaction’. Activation of communication in a groupthrough on the job training and eventual creation ofclimate in our group which features good communication
are ground work to create a basis which will capacitate
the group companies which are expected to increase in
the future to exert synergistic effect each other.
Mid-and-long term perspectives of business climate
in ASEAN area is another essential element to beconsidered. In the area various infrastructures are being
built in local communities, industries or legislation, whichmeans we will be required to provide services of highlevel as in Japan in the not-so-distant future. It is time westudied how to utilize our accumulated know-hows andresources in overseas business. As for our Overseas
Reuse business project, we already have moved into
Cambodia, Thailand, Philippines, and Malaysia having
assigned a staff in charge since April 2015. We willdevelop the business in global scale in cooperation withoverseas partners while seeking the possibility ofsustainable growth of the society and the business.
We will continue our efforts with the idea that CSR
corresponds to an intention of good management for
better job satisfaction of the employees, solution ofproblems with clients and the society, contribution to
local society in cooperation with NPO and NGO,
thorough consciousness of compliance and active
information disclosure. We sincerely wish that as many
people possible to read the report and let us hear the
feeling or advice from various point of view.
October 2015

Kenichi Akazawa
President and Chief Executive Officer
REVACS Holding Corporation

6

Corporate Profile

REVACS Corporation

REVACS contributes to the clients’ businessthrough safe and reliable waste treatment service
Collection, Transportation and Intermediate
Treatment of Industrial Waste
REVACS mainly conducts a sequence of waste disposal service
from collection and transportation of industrial waste generated
by manufacturing companies to transshipment and storage,intermediate treatment (drying/shredding) and transportation to
the treatment site.

Drying Facility
Biomass fuel is produced from organic waste
Capacity: 90.9m3/day (24hr)
Licensed item: Sludge, waste oil, waste acid, waste alkali,
animal and plant residues
Date of installation: May 1, 2007
*Calorie of the biomass fuel is two thirds of the coal (4,500kcal/kg)

Biomass fuel

Shredding Facility
Shredding/sorting and volume reduction of solid waste
Capacity: 50t/day (8hr) *Licensed capacity: 94t/day
Licensed item: Waste plastics, metal scrap, glass waste, concrete waste,
pottery waste etc. (total 8 items)
Date of installation: February 10, 2006

Transshipment and storage Facility
Waste is temporarily stored before treatment
Reverse Management Center
Capacity: 735m3
Licensed item: Sludge, waste acid, waste alkali, waste plastics, plant andanimal residue etc. (total 7 items)
Installation date: March 11, 2008
Stock yards in shredding facility building
Capacity: 221m3
Licensed item: Sludge, waste plastics, plant and animal residue, scrap
metal etc. (total 14 items)
Installation date: February 10, 2006

REVACS’s Role in Recycling-oriented Society
At REVACS sludge or plant and animal
residues from food manufacturing
plant or food processing plant are
made into biomass resource after adrying process. About half of thebiomass resource is used by farmers
as material for fertilizer. Then farm
products are in turn processed byfood manufacturers or directly sent
to the consumers’ table. Also waste
food, which is reprocessed at anaffiliate of ours, is used as animal
fodder as part of a circle of recycling.
While, the other half of the biomass
resource is incinerated in the boiler at
the cement plant as an alternative of
the oil or coal. And its ash is used asa material for cement production.

7

Cement /Paper Manufacturing Plants

Consumer

Environmental
Study

Shredding
Biomass Fuel

Foods

Separation /Sorting

REVACS
Corporation

Industrial
Waste

Plant Cleaning
Service

Waste Generators /Food Manufacturing Plants

DryingFertilizer Material /Soil Improvement Material

Transshipment
Storage

Farm Products

The number of services assigned to swell in FY 2014

Consigned amount of material / Produced amount of biomass(t)Consigned amount of material(case)

Produced amount of biomass

12

30,000920,000
6
10,000

3
0

0

2007

2008

2009

2010

2011

2012

2013

2014 (FY)

4

5

6

7

8

9

10

11

12

1

2

3 (month)

Recycling of Beverage
Products
Disposed beverage, such as outdated orinferior products, are brought to Reverse
Management Center. Then they areunpacked before the solid containers andthe liquid contents are separated. The liquid
is made into biomass resource at the Drying
Facility, and containers are treated at ouraffiliates’ to be recycled.

Unpacking
Unp
acki
king

Drying Facility

To be made into biomass fuelContents

Container
Shredding Facility

To be recycled
at the affiliates’sites
To be made into fertilizer

Cleansing and Maintenance ofWaste Water Treatment Facility

We cleanse various tanks and piping at thewaste water treatment facility and dissolve
malfunction and eliminate foul odor caused byclog dirt. We have introduced one of the mostpowerful ultra-high strength vacuum trucks inJapan to offer low-cost and rapid service.
<Major services>• Cleaning/cleansing of waste water
treatment facility• In-pipe cleansing and inspection of the plumbing• Cleaning/cleansing of various tanks• Cleaning of side ditches and catch basinsin the factory

TOP MESSAGE
REVACS has been engaged in the disposal of industrial waste for over forty
years since our foundation. We have developed the recycling business to meetthe customers’ needs to improve their recycling rate with the principle that wecontribute to the recycling-oriented society through our service to turn unwanted
wastes to resources once again. We are going to provide the customers withreally profitable services also in the areas other than waste treatment utilizing
the know-how we have so far acquired.
FY2014 was a year of changes for us to be prepared for further continued
growth. In April our cleaning/cleansing service swell, which specializes in theservice on infrastructures in factories, started its full-scale operation. In December
biomass boiler began operating.
With the business growing, we have to pay further attention to the work
environment. We would like to develop an environment where everyone can workwith secured feeling always transmitting a message that safety is the top priority.

Masato Akazawa
President and Representative Director
REVACS Corporation

8

Corporate Profile

Relief Corporation

We promote 3R through our service and propose
a life-style in the recycling-oriented society

Okatazuke Service
We offer the best suited plan fora full-scale tidying up and serve as
a partner of clients’ creation of
a comfortable living space.

Memento disposal service
We tidy up the room and sort out thememento in it. We also take onrecovery of the original condition
which includes house cleaning, odor
elimination and disinfection.

Overseas Reuse
It is an approach to deliver thedisused articles collected in the
Okatazuke Service to someone
who needs and reuses themsomewhere in the world. We
mainly export to Southeast
Asian countries (Thailand,
Cambodia, Philippines, andMalaysia) and sell them at local
recycling shops or at auctions.
Thanks to the Overseas Reuse
project, we have successfully
abated the charge of Relief’s
service for the clients.

Living space clearing out service
We offer clearing out service of theroom in preparation of home care oron occasion of moving to the carefacility. We also tidy up the room ora whole house overwhelmed withgarbage, which may have beencaused for some reason, and remove
unwanted articles.

Approach toward 3R (Reuse, Reduce and Recycle) service as a business
Since the high-growth period of 1960s
Japan has become a mass-production/
mass-consumption society and people
have enjoyed bountiful life. But, on theother hand, many environmental
problems have arisen such as massive
amount of waste, global warming, airand water contamination etc.
After year 2000, in the trend oftransferring toward environmentallyfriendly recycling-oriented society,
Relief Corporation has implemented
3R as a business. We know it is oneof our missions to propose a life stylewhich highly esteems resources andenergy toward the construction of asustainable society, and introduce it
into the local citizen and customers.

9

20th century
Throwaway age

21st century
Change in values

Aging society
with fewer
childrenAge of 3R

Thingswhich
are not
usableanymore‘Mottainai’ mind
• Resource-saving life

Relief Corporation

RecycleReuse as resources
not as wastes

Recycling of resources(Collection of household rubbish)

Japanese
population

Things which we needThingswhich
are not
usableanymoreReuse
Repeated useof still usable things

Affluent life

Reuse of unwanted article(Okatazuke Service / Overseas Reuse)

Mass production
Mass consumption
Mass disposal
Thingswhich
we need

ReduceCareful use to
reduce garbage

Introduction of automatic
measuring system(Collection of business-related
garbage)Transition of the Okatazuke Service performance (by quarter)(case)
300
250
200
150
100
50
0

2nd

3rd
2011

4th

1st

2nd 3rd
2012

4th

1st

2nd 3rd
2013

4th

1st

2nd 3rd
2014

4th

(FY)

Collection of household rubbish /business-related garbage
We collect household rubbish in Nishinomiya City in commissionof the city. We also collect business-related garbage fromoffices, restaurants, supermarkets etc. in Nishinomiya andbring it into the municipal disposal center. In addition, wecollect and transport industrial waste and infectious waste
generated by the factories and hospitals in Nishinomiya and inother cities.

Memento disposal
Living spaceclearing out

MementoNeed

To be handed over to the client

Unwanted
articleTo be reused

To be disposed of as waste

TOP MESSAGE
We have been engaged in collection and transportation of domestic waste in
Nishinomiya City over fifty years. In response to the surge of attention to theenvironmental problems as well as a trend toward the recycling-oriented
society, we have made a shift in policy toward social contribution-oriented
business with the principle of solution of social challenges at the base ofoperation.
‘Okatazuke Service’, which started in FY2011 to meet the requirement of
the aging society, has turned out to be a nationwide franchise business thanks
to the support by the clients because of the clear fare structure and speedy andcareful work. In addition, an overseas business model to reuse the unwanted
articles which were collected in the Okatazuke Service is steadily proceeding,on which we continue our efforts in FY2015 too.
We are growing fast, but we have many things to learn yet. We appreciate
your further support and guidance.

Haruaki Terasaki
President and Representative Director
Relief Corporation

10

Corporate Profile

Daikyo Corporation

We aim to support the citizens’ life and the local
business as an indispensable social infrastructure

Grease trap cleansing
We offer various hygienic-related services suchas sanitary management which includes cleansingof grease trap (oily water separating tank)*,
cleaning of the plumbing such as drainage pipe
installed in the kitchen at restaurants, hospitals
or schools.
Recovered sludge is recycled in the treatment
facility at REVACS or the affiliates’. We have avehicle with a high-pressure washer as well as
portable washer and are prepared for regularcleaning of the drain pipe to prevent it fromclogging and for emergent trouble cases.
*Grease trap (oily water separating tank): a device toprevent oil or dirt from directly flowing in the sewage
system<Major services>• Grease trap cleansing• Waste water drain pipe cleaning• Cleaning of miscellaneous waste water drain pipes• Duct cleaning• Insect and rodent control

Contribution to the maintenance of clean environment of the town and the restaurants
Garbage collection and transportation
is an indispensable service to keep
the town clean and neat.
Periodical cleaning of thegrease trap at the restaurants’kitchen can also improve the sanitarycondition, and it eventually prevents
water pollution from occurring.
Amount of discharged sludge as well
can be reduced.
This is the way Daikyo Corporation
contributes to the maintenance ofclean environmental condition for thecommunity and the clients.

Water pollution prevention / Proper waste treatment

Grease trap cleansing
Store
Proprietarycompany
FC main
officeReporting andmanagement of
the condition ofgrease trap

DaikyoCorporation

Area
managerCollection and transportation of household
rubbish / business-related garbage
Collection andtransportation ofhousehold rubbish

GeneralhouseholdCollection andtransportationof business-related
garbage andindustrial waste

Office /factory /store

Waste volume reduction / recycling

11

Cleansing andmaintenance ofgrease trap

Transition of the grease trap cleansing service performance (by quarter)(case)
1,200
1,000
800
600
400
200
0

2nd 3rd 4th2010

1st 2nd 3rd 4th2011

1st 2nd 3rd 4th2012

1st 2nd 3rd 4th2013

1st 2nd 3rd 4th
2014

(FY)

Collection of household rubbish /business-related garbage
We collect household rubbish in commissionof the Itami City, Hyogo. We also collectbusiness-related garbage from offices,
restaurants, supermarkets etc. in Itami (andpartially in Nishinomiya) and bring it into themunicipal disposal center.
In addition, we collect and transport industrial
waste and infectious waste generated by thefactories and hospitals in Itami and other cities.

TOP MESSAGE
Since our inaugural year 1962 we have collected house hold rubbish andbusiness-related garbage from restaurants etc. in Itami City and surrounding
areas supporting citizen’s efforts in proper disposal, volume reduction andeffective use of the waste. We are operating with awareness and pride that ourjob is indispensable in maintaining a living environment where citizen can enjoy
a comfortable life.
In the grease trap cleansing service we focus on the thorough sanitary
management and proper waste disposal. Our business is steadily growing witha reliable service system for the clients. We are going to gain ground in Kanto
Region in FY2015. We would like to rapidly and steadily answer the request andexpectation of as many clients as possible.
We would like to be a reliable partner of the stakeholders. We would like tofulfill the corporate social responsibility contributing to environmental
conservation and social welfare.

Kazuhisa Morishita
President and Representative Director
Daikyo Corporation

12

Business Operation

REVACS group seeks economic and social development
promptly responding to various external changes.
Management Planning
Formulationof medium-term management plan
F m
For
W have a group-wide management strategy,Wewhich we reflect upon the measures and policies
of each one of the group companies and sections.

years and reflect it upon the measures and policies of eachone of the group companies and sections
The key objectives and actual achievement in the 7th
medium-term management plan are as follows.

To cope with changes in the external or internal environment
we formulate a medium-term management plan every three

Objectives in the 7th medium-term Plan
(FY2013-2015)

Achievement in FY2014

Major policies in FY2015• The holding company was established• Coaching system was introduced in humanresource development• Group’s CSR activity : Kodomo Nogyo-juku
was held• Formulation of the 8th medium-term
management plan
• Introduction of coaching system in humanresource development by job type andworkers’ rank
• Publication of ‘CSR Report’ by REVACS group• Personnel management system was revised• New graduates and mid-careers were hired
to secure human resources• Biomass boiler was inaugurated• ‘swell’ project (cleaning/ cleansing andmaintenance of waste water treatment
facilities ) was inaugurated• Stable operation of the biomass boiler• Further development of the ‘swell’ project• The personnel management system wasrevised in response to new projects• New graduates and mid-careers were hired• Provision/franchise operation of Okatazuke
Service started in Kanto region• The market of Overseas Reuse business was
extended• Improvement of the profitability of Okatazuke
Service and development of its franchisesystem• Development of supplier and market ofOverseas Reuse business• The personnel management system wasrevised in response to new projects• Profitability improvement and service area
expansion of grease trap cleansing service

Group-wide• Shift to the holding company system• Movement to maintain the trust andconfidence of every stakeholder• Optimum human resources management

REVACS• Countermeasure against the rising energy
cost• Development of new businesses• Productivity improvement(Efficiencies insales, transportation and treatment of wastes)

Relief• Securement of profitability of new projects• Expansion of Overseas Reuse business• Productivity improvement ofcollection/transportation service

Daikyo• Securement of profitability of new projects• Productivity improvement ofcollection/transportation service

13

Financial Information
Business
Operation

OutlineO n of FY2014
Out

Communication
Documents

Sales in group

Human Rights/
Labor Practices

The group’s sales in FY2014 totaled 3,626,000,000 yen,increasing by182, 000,000 yen (or, 5.3% year-on-year) overthe previous year. REVACS Corporation recorded the salesof 1,831,000,000yen, increasing by 82,000yen (or 4.7%
year-on-year) over the previous year thanks to steady
operation of its main project ‘biomass fuel’ project and the
new cleaning service ‘swell’. Relief Corporation recorded
sales of 1,188,000,000yen, increasing by 7,000,000yen (or6.3% year-on-year) over the previous year thanks to thestart of full-scale operation of Okatazuke Service in Kanto
region and a successful development of suppliers andmarkets of the Overseas Reuse project. Daikyo Corporation
saw sales of 605,000,000yen (or 5.1% year-on-year) overthe previous year with its grease trap cleansing project
having progressed steadily.

Environment

The total operating profit of the REVACS group was
175,000,000yen, decreasing by 23,000,000yen (12% yearon-year) over the previous year. The decrease is attributableto various elements as stated below: At REVACS, although
the energy cost was successfully reduced thanks to theinstallation of the biomass boiler, capital investment to introduce
multipurpose vehicle for cleaning service project and increasein the personnel cost to beef up the sales section have pushed
down the profit by 7,000,000yen (or 10% year-on-year) overthe previous year. At Relief, the profit decreased by
25,000,000yen (or 33% year-on-year) due to the increased
cost for the publicity and operation of the new projects. At
Daikyo, which did not need specific capital investment, theprofit increased by 8,000,000yen (or 16% year-on-year increase).
In FY2015, the third year of the 7th medium-term
management plan, we will focus on the steady operation of
the mass boiler and improvement of the profitability of new
projects seeking further growth.

REV
REVACS
group saw increase in revenues and fallin profits

Operating profit in group(million yen)(million yen)

3,626

4,000

3,031

3,200

3,444

3,230

2,873

250

199

200

168

2,400

150

1,600

100

800

50

175

147
114

0

0

2010

2011

2012

2013

2014

2010

(FY)

2011

2012

2013

2014

(FY)

Sales amount/Operating profit
Relief

REVACS
Drying section
Shredding section
Collection and transportation section
Operating profit
Sales amountOperating profit(million yen)

2,000

1,600

1,200

Household rubbish
Okatazuke Service
Operating profit

Others(million yen)

1,570

1,669
1,433

54

1,749

1,831

100

80

70
59

Sales amount

1,000

Operating profit

1,005

400

0

2010

2011

2012

2013

2014

1,019

76

(FY)

Sales amount

100

600

400

51

40

(million yen)

800

60

39

Operating profit(million yen)

80

73

40

20

0

969

1,118

600
400

34

Household rubbish
Business-related garbage
Grease trap cleansing
Operating profit

1,188 (million yen)
100

1,200

60

63

Business-related garbage
Overseas Reuse(million yen)

800

800

Daikyo

40

455

470

40

39

541
47

576
52

605

60

60

20

0

0

2011

2012

40

200

200

2010

80

2013

2014

(FY)

20

0

0

2010

2011

2012

2013

2014

(FY)

14

Business Operation

Organizational Governance
Organizational
management system
O an
Org
W put emphasis on ‘Securing transparency’ andWe‘Smooth execution of the business’
REVACS group strives to operate the business withtransparency to continue to be trusted at ease by all the
stakeholders.
REVACS group’s management committee comprisedof staff above assistant manager level is held monthly tofollow up and discuss sales performance and progress ofmajor projects of each company and to take necessary
measures. The group’s sales meeting attended by all thesales staff and the supporting staff is held to share thesales-related information such as sales performance,
successful case examples and promising ideas of sales
promotion.
This system enables us to identify strength anddrawbacks with our members, to review our businessactivity and propose ideas for further improvement.

REVACS Holdings Corporation

REVACS Group Management Committee
REVACS Group Sales Meeting

REVACS

ReliefDaikyoManagement conference/Regular meeting
Company’s policy and tasks are discussed for the smooth execution of the business
SR Committee/ Environment Committee
Environment management system-related matters are discussed and decided
Daily meeting
The day’s job and the point to be noticed are confirmed. Problems and countermeasures
are also discussed.

Implementationof Management System
I e
Imp

InternalI
Inten and External Audits

Util
Utilizationof environmental management systemand occupational safety and health management
system

I iinternal audit we adopt the specialist’s opinion
In
from outside

Because our business has direct impact on environmental
condition, each one of REVACS group members has
acquired accreditation of the relevant environmental
management system. To be more precise, REVACS and
Daikyo have implemented a system based on specificrequirements of ‘ISO14001’ and so has Relief based on‘Eco-Action 21’, which they utilize in their operation.
Promotion of these systems is administered by thesecretariat in each member company. Each sets annual
program (Plan), operates (DO) and reviews in the monthly
committee, external or internal audit to check whether it isproperly operated (Check). At the end of the FY activities are
summarized and reviewed for the following FY (Action). We
continuously improve our management system in such acycle of PDCA.
As a proprietor of waste treatment facilities, REVACS
regards disasters or accidents as the greatest environmental
damage. We also obtained integrated certification of
OHSAS18001 (occupational health and safety management
system) and ISO14001 in 2008.

15

Business Management System

To check the effectiveness of the integrated management
system and its performance we conduct annual internal andexternal audits every year.
We have invited Mr. Sasa, an expert environmental
auditor to our internal audit team for objectivity.

T PPatrol
Top

REVACS

Personal
PPero Information to be Strictly Controlled

ReliefReliefRelief Corporation, which deals with clients’ personal
information in its Okatazuke Service, has obtained Privacy Mark.
It implements strict information control.
Relief has set up rules and directions
on handling of personal information.
It annually holds a course for employees
on information handling as well as thebasic knowledge such as the purpose ofusing personal information or the risk of
information leaks.

Human Rights/
Labor Practices

At REVACS monthly patrol by CEO is held as one of therules in the management system. In the patrol it is checked
whether or not the procedures are duly observed, or whether
arrangement and cleaning is well performed. The results arerecorded pro memoria. The patrol is done without advancenotice. In FY2014 patrol 60 items were pointed out including
objects of guidance and advice.
In addition to above patrol, patrols by the president
and executives are also held at REVACS and Relief.

Environment

W obtained Privacy Mark and implementedWe
strict information security measures.

Business
Operation

CEO patrols in person to observe the operationof management system

Communication

Compliance
Implementationof Compliance Evaluation
IImpe

No grave violation in FY 2014 alsoN

W are ready to rapidly adapt to a legal changeWe
utilizing ‘Records of compliance evaluation’

We have specified the relevant laws to be observed
company-by-company and see to it that they are duly
observed. We ad libitum check whether the reports havebeen submitted to the relevant authorities in time or whether
the business has been properly run according to law.
No grave violation was observed in FY2014 alike in theprevious FY.
Relevant laws (in part)
Legal imperatives

Documents

State
S e of ComplianceSta

We manage the records of laws applicable to REVACS
group as a tabulated list of legal requirement in our ‘Records
of compliance evaluation’. We have established a procedure
to evaluate whether the laws are duly observed and takecorrective action if any violation should be found.
In case of a legal change relevant to our business, werevise the corresponding article. Then we inform the relevant
sections of the legal change and actions they need to take.

Major contents

Waste disposal and cleaning
act

Waste disposal standard, manifest management, making
contract and its management, requirement withcollecting/transporting trucks (a sign or a mark to be displayed
and holding of the documents)

Clean Air Act

Emission standard of NOx, dust etc.

Sewage Water Law

Discharging standard of water to sewerage, etc.

Noise Control Law, Vibration
Control Law, Offensive Odor
Control Law

Noise, vibration and odor standard

Road Traffic Law

Running speed, no stopping/no parking, overloading ban

Road Trucking Vehicle Law

Obligation of checkup and maintenance of the car

Act on the rational use ofenergyRequirement of energy consumption report, appointment of aperson in charge etc.

Act on promotion of global
warming countermeasure

Assessment of greenhouse gas and reporting

Occupational Health and
Safety Law

Measures to secure safety, appointment of safety and healthpromoter and its publicity, cleaning practice etc.

Ordinance on Prevention ofAnoxiaMeasurement of oxygen concentration, regular stock of protective
equipment and escaping tool and their checkup etc.

Fire Service Law

Formulation of firefighting plan, training and checkup of the fire
prevention facility etc.

Environmental preservationagreement between
Nishinomiya City

Method of measuring air pollution /foul odor etc., and its
frequency

Records of compliance evaluation

16

Business Operation

Information Disclosure/ Accountability
Publicationof CSR Report/ Environmental Report
P ic
Pub

Briefing
B fi Meeting
Bri

R
Reports
being utilized by the group companies
as communication tools

Business performance is open to all employees
B

Out of our desire to keep many people informed, REVACS
Corporation published a report in FY2002. Relief
Corporation and Daikyo Corporation followed suit in
FY2008. The report has been published every year editedby the employees. The contents of the reports have beenenriched year by year, and REVACS’s ‘CSR Report 2014’
received Excellence Award of ‘18th Environmental
Communication Awards’ last year.
On occasion of the shift to the holding company system,
respective CSR reports and Environmental Reports of eachcompany are going to be integrated into one edition. We willcontinue to further improve the report as one of the important
communication tools to unite us with you stakeholders.

Briefing meeting to report sales and profit performance,
which is meant for not only managers but all employees
including staff and temporary workers, is held monthly ateach of the group company. Entire or section-by-section
profit and its analysis are reported.
Disclosure of the company’s business performance tothe employees has helped them properly understand thestate of business andgiven them a feeling ofparticipation in thebusiness operation,
which in turn reflects on
solution of problems or
improvement in
performance.

Management
Policy Briefing Session
M a
Ma
All employees share the policy and the objectivesof the company
Information
Disclosure on Sanpai NetI
Infom
W disclose information conforming to ‘GoodWe
standing waste disposer qualification’ standard’Upon a significant revision of the evaluation system of
excellent waste disposer, “Good-standing waste disposer
qualification system*’ was newly founded in 2011. REVACS
and Daikyo have been accredited as such by the Prefectural
government of Hyogo, Osaka and other municipalities.
‘Sanpai-Net’ (Industrial waste information net) run byIndustrial Waste Management Enterprise Development
Foundation is so structured as to conform to the transparency
standard of ‘Good-standing waste disposer qualification
system’, in which each of REVACS group companies has
been uploading the information including license, financial
statements etc.
* Good-standing waste disposer
qualification system: a system run byprefectural authorities andordinance-designated cities. It
accredits the waste disposers who fill
all of the 5 qualification standards. The
five standards are: (1) actual
performance and compliance (2)transparency of business (3) efforts inenvironmental consideration (4)electronic manifest, and (5) soundfinancial strength.

17

Sanpai Joho Net:
http://www.sanpainet.or.jp/

A briefing meeting of REVACS group’s business
management principle was held in March 2015 in thepresence of the whole employees. CEO Akazawa of
REVACS Holdings Corporation announced the corporate
structural change to the holding company and gave an
account of its background and the group’s principle first.
And the presidents of each group company introduced
respective management principle for FY2015.
It turned out to be an occasion for the employees not
only to have in common the ideas of top managements andobjectives of entire group but also to have mutual exchangewith the counterparts in other group companies.

Environment

As a Company that Supports Recycling-oriented Society
REVACS is Operating with Consideration for the Environment
Targets and Achievement of Operation
Theme (Objective)

Do Performance for FY2014 Check Result

Action Targets for FY2015

Business
Operation

Plan Target for FY2014

REVACS

Reduction of energy
consumption in the office work

- Issuance of the mail magazines:
twelve times a year
- Holding of the seminars: ﬁve times• Gasoline mileage: minimum 3.94km/ℓ• Electricity: not to exceed 18,713kWh*1• Mileage: minimum 17.97km/ℓ• No complaint from customers andsurrounding areas• Observation of voluntary standards atwater treatment facility and bad odor
• Transmission of information to the clientsZero
No violation- Issuance of the mail magazines:
twelve times a year

Twelve issues
Three times
A Web seminar was
opened in April- Holding of the seminars: twice

Communication- Opening of the free seminars on the web• Electricity: 88.5kWh/t

82.8kWh/t
38.5m3/t
3.94km/ℓ
48,717kWh17.97km/ℓ

Human Rights/
Labor Practices

Pursuit of safe and reliablewaste treatment service• Electricity: not to exceed 77.1kWh/t• City gas: not to exceed 61.7m3/t• Gasoline mileage: minimum 3.94km/ℓ• Electricity: not to exceed 48,184kWh• Gasoline mileage: minimum 15.2km/ℓ• No complaint from customers andsurrounding areas• Observation of voluntary standard atwater treatment facility and bad odor
• Transmission of information to clients

Environment

Reduction of energy
consumption in thetreatment/transportationof waste (per basic unit)

ReliefReduction of energy
consumption- Gasoline: minimum 13.6km/ℓ- Diesel oil: minimum 2.61km/ℓ- Natural gas: minimum 4.37km/Nm3

Reduction ofenvironmental load

• Water consumption:
not to exceed 2,483m3• Waste generation from ofﬁce:
not to exceed 695.5kg• CO2 emission:
not to exceed 696,129kg-CO2• Reduction of electricity consumption*2

42,894kWh
291m3• City gas: not to exceed 413m3• Maintenance of gasoline mileage level

13.0km/ℓ
2.97km/ℓ
4.47km/Nm3

Documents

Efficient use of resources• Electricity: not to exceed 39,564kWh• City gas: not to exceed 413m3• Maintenance of mileage level- Gasoline: minimum 13.6km/ℓ- Diesel oil: 2.61km/ℓ- Natural gas: minimum 4.37km/Nm3

2,718m3• Reduction of water consumption*2

707kg• Waste generation from ofﬁce:
not to exceed 695.5kg

678,024kg-CO2• CO2 emission:765,742kg-CO2*3• Promotion of green purchase

Executing rate with subject items(copying paper etc.): 100%

• Promotion of green purchase withincreased object items• Electricity consumption:
not to exceed 6.83kWh5.32kWh• Electricity (per hour):not to exceed 6.83kWh

DaikyoReduction of energy
consumption• Reduction of gasoline consumption*4• Reduction of city gas consumption*4

Gasoline consumption:•Reduction of gasoline consumption*4

10,200ℓ
City gas consumption:• Reduction of city gas consumption*4279.1m3• Maintenance of mileage level

Efficient use of resources- Division 1(Waste treatment):
minimum 3.13km/ℓ- Division 2(Grease trap cleansing):
Big-size cars: minimum 4.58km/ℓ
Small-size cars: minimum 5.99km/ℓ
High-pressure cars: minimum 5.40km/ℓ

Reduction ofenvironmental load

• Reduction of water consumption*4• Reduction of paper consumption*4• Reduction of waste generation fromofﬁce*4• Maintenance of gasoline mileage level- Division 1(Waste treatment):
minimum 3.13km/ℓ- Division 2(Grease trap cleansing):

3.23km/ℓ
4.54km/ℓ
5.94km/ℓ
5.13km/ℓ

Big-size cars: minimum 4.54km/ℓ
Small-size cars: minimum 5.94km/ℓ
High-pressure cars: minimum 5.13km/ℓ• Reduction of water consumption*4• Reduction of paper consumption*4• Reduction of waste generation fromofﬁce*4

Water consumption: 1,588m3
Paper consumption: 220.5kg
Generated waste amount:484.5kgNote*1: Due to the office movement in March 2015, target figure was set only for Nishinomiya Office.
*2: Due to the move to new premises in March 2015, target figures for electricity and water consumption havenot been set. They will be set in 2016 or later after grasping the actual figure for a year.
*3: Figures have been set based on the prospective choices of fuel types.
*4: Excepting for electricity and diesel oil, target figures of reduction has not been set because the rest items
have already reached the attainable limits.

Attained
Unattained

18

Environment

Reduction of Environmental Load
RecyclingRRec
yc
Rate of Industrial Waste

REVACS

We maintain the recycling rate at above 90% level.
The amount and the recycling rate of industrial waste
handled by REVACS in FY2014 were as shown in the graph.
We have been achieving the recycling rate of 90% and oversince our renewal of the shredding plant in 2006 and theinstallation of drying plant in 2007.
We will further promote separation of the waste in ourfacility and a coordination with the affiliates for the utilizationof earth’s limited material resources and also for thesustainable use of the landfill site, a precious resource itself,
to eventually meet the clients’ needs who are tackling therecycling of industrial waste.

Annual transition of amount and recycling rateof the industrial waste handled by REVACS(t)
100,000

Annual amount handled

93.4

94.4

95.5

Recycling rate

93.8

84.4

49,67250,00038,97045,73752,935

90.4

60,112

92.4

(%)

97.1

97.2 96.6 100

67,018 67,185 68,628 68,944
50

26,2910* Recycling rate: proportion of the amount which was allocated for recycling
treatment in the total waste annually handled.

E g Consumption at the Recycling
EnergyEne
CenterCe
nte

OffensiveO
Offn
Odor Control Measures

REVACS

Present electricity consumption per basic unit has
decreased by 20% compared with that of FY2007
At the Recycling Center (shredding plant/drying plant) we
use electric energy, industrial water and city gas energy.
In FY2014, our electricity consumption was
2,777,124kWh. We are striving to reduce the power
consumption using demand supervising device to monitor
the electrical demand.
Industrial water and city gas consumption in FY2014
were 54,949m3 and 1,282,777m3, respectively (cf. P.44).
Electricity consumption at the Recycling Center(kWh)
3,000,000(kWh/t)Total electricity consumption
Electricity consumption per basic unit

2,777,12402005 2006 2007 2008 2009 2010 2011 2012 2013 2014

2,000,000

At Revacs we take steps to prevent offensive odor of thewaste in various places. In the shredding plant, four units ofactivated carbon-based deodorizers are installed. The yard
to hold sludge or plant and animal residues is equipped withshutters which are normally closed except when the waste
is brought in or brought out. The drying plant has adeodorizing furnace to incinerate concentrated odor, and, acleaning equipment to neutralize the odor of low
concentration with chemicals.
The result of our odor measurement conducted on the
REVACS-Nishinomiya Environmental Preservation
Agreement all cleared the regulation standard (cf. P.45).

150

100

89.1
1,000,000

71.1

73.1

74.3

69.4

66.1

67.8

74.0

50

Chemical cleaning
equipment002007 2008 2009 2010 2011 2012 2013 2014

(FY)

Deodorizing furnace

19

REVACS

We meet the regulation standard taking various
measures2,329,477
2,326,463
2,398,620
2,234,746

2,287,030
1,786,673
1,741,854(FY)WaterW
Wae Pollution Control Measures

REVACS

Environment

Whole the waste water originated in the waste treatment
process in our facility is discharged into public sewerageafter being treated in our water treatment facility. To prevent
an occurrence of water pollution, we periodically analyze theBusiness
Operationwater to be discharged from the treatment facility using pH
meter with continuous monitoring device. We also conduct
voluntary inspection of water quality applying more strict
standards than the legal rule concurrently with the municipal
monthly inspection. The FY2014 results cleared theregulation standards (cf. P.45).

Water quality is properly controlled with regularmonitoring and analysis

REVACSTOPICS

Human Rights/
Labor Practices

Introduction of the Biomass Boiler Reduced
CO2 Emission and City Gas Consumption

Outline of the Biomass Boiler
Type: Fluidized bed boiler

At REVACS the biomass boiler was completed andwas inaugurated as a new heat source for the drying
plant in December 2014.
At the drying facility city gas was conventionallyused, while, wood chips recycled from theconstruction waste are used as fuel for the biomass
boiler. As the incineration of wood chips is regarded to
be of carbon-neutral nature, its CO2 emission isvirtually zero, and energy cost can also be reduced.

Fuel: Wood fuel chips

Communication

Generation: Screw type steam
power generator
Capacity: Max. 92kW
Reference• Concentrated odor generated
by the drying facility is used as
combustion air.

Documents• Being subsidized by Ministry of
Economy, Trade and Industry
for energetics rationalization
projects.

Effect of Biomass Boiler Installation

1. Reduced city gas consumption
2. Reduced CO2 emission
3. Lower electrical consumption
thanks to the use of powersource of its own generation

Before installation

After installation

Steam
supplySteamsupplySmall-size reflux boiler
3 units(City gas fuel)Drying plant

Total CO2 emission and treated amountof waste

City gas consumption

Amount of Biomass Resource Production
and Reduced CO2 Emission
Produced biomass resource

Total CO2 emission (t-CO2)
The amount treated at drying/shredding plant (t)CO2 emission per basic unit
(m3)
2,500,000
2,000,000

1,907,511

32

0.30

%

35,3720.17
25,0001,000,000
500,000

6,026

0Reduced by

23

2014

(FY)

2013

Reduction of CO2 emission(t)(t-CO2)

1.4

10,00037,506times as
large

%

0.13

0.15

5,000

0

0

5,000

3,513

2,522

2,500

4,895

0

2013

Reduced CO2 emission(t-CO2)50,0001,283,339

1,500,000

CO2 emission
per basic unit

(t-CO2/t)

Reduced by

Drying plant

Biomass boiler

2014

(FY)

0

2013

2014

(FY)

Reduction of CO2 Emission
At REVACS 5,366 tons of biomass resource was produced, out of which 2,692 tons were used as fuel to contribute to the reduction of 3,513
tons* of CO2 emission.
Biomass resource can reduce CO2 emission as an alternative to the fossil fuel contributing to realization of the low carbon society.
* Amount of CO2 expected to be emitted by the diesel oil which would be required to produce the equivalent heat energy produced by the biomass fuel. (The figure baseson the conversion using heat values of biomass fuel and diesel oil.)

20

Environment

W te Leakage/Outflow Prevention
Waste
Wa
Measures
Me
eas

EEle
tr
Electricity
Consumption in the Office

REVACS

Energy saving efforts include shortened
lighting-up time and proper heating level controlof air conditioners

Thorough leakage/outflow prevention measures
are taken utilizing watertight containers etc.

In the ofﬁce 118,557kWh was used in FY2014 slightly
increasing over the previous ﬁscal year. Our energy saving
practice in the ofﬁce includes the shortened lighting-up time
utilizing daylight, air conditioner’s level control (minimum
28°C and maximum 22°C for cooling and heating).
The increased use by Relief is attributable to the longer
working time and concurrent longer use of lighting and air
conditioner. While Daikyo saw a drastic decrease after the
renewal of air conditioners.

The concrete ﬂoor of the shredding plant building is entirely
covered with iron plate to prevent waste from leaking. We
have a permanent stock pile of sand bags ready to stuff up
the sewage discharge point should the leakage occur in anatural disaster.
When transporting
waste of high moisture
content, watertightcontainer equipped withrubber gaskets is used.
The rubber gaskets andother accessories are
regularly inspected andreplaced before they are
deteriorated.

Electricity Consumption in the Office(kWh)

REVACS

ReliefDaikyoAmount of CO2 emission

150,000
120,000

100

121,561

109,689

111,71754

90,000118,396

118,557

65

66

60,000

DieselDDie
e Oil Consumption

30,000

38

37

2010

2011

Diesel oil is used as fuel for vehicles used to collect andtransport the waste, and for heavy equipment such as
forklifts and scrapers for use on the premises. We boost
drivers’ awareness of through eco-driving and practiceperiodical checkup of the vehicle to improve the mileage.
The diesel oil consumption was 536,648ℓ in FY2014
increasing by 6.5% over the previous ﬁscal year, which is
attributable to the overall increase of the workload (partially
due to the start of new business (‘swell’) at REVACS) andconcurrent longer mileage.

REVACS

ReliefDaikyoAmount of CO2 emission

600,000

500,000

450,946
400,000

1,166

465,404
1,203

483,194
1,249

503,980
1,303

536,648
1,387

0

2012

2013

2014

(t-CO2)2,000

Amount of Office Work Waste

1,500

REVACS

Relief(%)

Recycling rate

100

6,642
6,000

500

Daikyo8,000

200,000

4,572
4,000

100,000

58.1

53.3

6,010

5,380

4,959

59.1

62.0

2012

2013

2014

(FY)

0

0

2010

21

40
20

0

2011

80
60

63.2

2,000

2010

(FY)

We proceed with recycling classifying ofﬁce work waste by
the standard to discriminate recyclable from non-recyclable.
Total amount and its recycling rate in 2014 were
6,010kg and 63.2%. Due to the large amount of unwanted
articles caused by the movement of Relief Corporation to
the new ofﬁce, the total waste amount has largely increase
while the recycling rate was improved over the previous
ﬁscal year.

(kg)

0

40

Recycling rate increased over the previous
fiscal year

1,000

300,000

60

AmountAAm
u of Office Work Waste

Diesel Oil Consumption
(ℓ)

80

20

0

We Strive for Eco-driving(t-CO2)

2011

2012

2013

2014

(FY)

Material Balance
Business
Operation

The results of the input of natural resources and energy in the business operation (INPUT) in FY2014 and environmental emission(OUTPUT) are as shown below. We address the efficient use of natural resources and reduction of environmental load from bothsides of INPUT and OUTPUT.

CO2 emission

Energyover the previous year

5,927t-CO
Electricity

over the previous year

2,777,124 kWh 16 %City gas

2

City gas

Diesel oilover the previous year

IIntermediate treatment service
Biomass fuel production

6%

REVACS

17 kℓ

6%Natural gas

over the previous year

28,612 Nm

8%

3Electricity

Collection andtransportation service

Gasolin

39,712 kℓ

63 t-CO22City gas

1%

over the previous year

3 t-CO

2

Office work8%

over the previous year

66 t-CO15 %6%over the previous year

Electricity

over the previous year8%

over the previous year

Natural gas

3%m3

Gasoline3%

over the previous year

92 t-CO 15 %
2

Water

Discharge
g into body of water

Water supply

6,108

2

2

over the previous year

1,132

45 t-CO0%City gasover the previous year

1,342 t-CO

over the previous year

118,557 kWh

Diesel oil

Diesel oilover the previous year

537 kℓ2Documents

Diesel oilover the previous year

2,866 t-CO 33 %Communication

33 %

3

over the previous year

1,450 t-CO 18 %over the previous year

1,282,777 m

Human Rights/
Labor Practices

15 %

2

Electricity

Environment

OUTPUT

INPUT

Discharge volume

over the previous year

m3

Industrial water

7%

over the previous year

54,949 m

3

2%

53,549Water treatment facility/
Car wash

CO2 emission factor• Supplied electricity (Kansai Electric Power Co.) 0.000522t-CO2/kWh• Diesel oil (Unit caloric value) 37.3GJ/kℓ(Emission factor) 0.0187tC/GJ• City gas (Unit caloric value) 44.8GJ/thousand Nm3 (Emission factor) 0.0136tC/GJ• Natural gas (Unit caloric value) 43.5GJ/thousand Nm3 (Emission factor) 0.0139tC/GJ• Gasoline (Unit caloric value) 34.6GJ/kℓ(Emission factor) 0.0183tC/GJ

over the previous year

m3

10 %

Volume discharged into public sewerage* Part of discharge was evaporated
by the cooling tower at REVACS(Source)
Act on Promotion of Global Warming Countermeasures• Press release material, December 5, 2014, Minister of Environment): On
disclosure to public of actual-and adjusted-emission factors by individual electric
power company in FY2013)• Enforcement regulation of Act on Promotion of Global WarmingCountermeasures Appendix 1 (article 3-related)

22

Environment

Flow of Industrial Waste Treatment

REVACS

The flow of the industrial waste undertaken by REVACS in FY2014 is asshown below. We treated the waste properly according to its category
and properties.

Waste

34,787t• Sludge• Plant and animal
residues• Waste acid
• Waste alkali

Drying process
Liquid waste is first put to theconcentrating process and mixed
with muddy waste before it is fed
into the drying machine. The waste
is processed into biomass fuel in fourhours after feeding.

FY2014 Total Amount

Total

68,944t

Recycle after the drying
process

5,366tBiomass fuel (BSF)

2,692tBiomass is recycled as boiler fuel in the manufacturing
plants of paper or cement (Calorie: 18.8MJ/kg).

2,523tFertilizer material

Organic sludge and plant and animal residues aeused as fertilizer or compost material.

etc.
Content

Thermal recycle (foreign object)

151t

Waste is incinerated and its heat energy is utilized.

Separating process• Waste beverage
product

Packaging material and products are
separated in the exclusive warehouse.
The products are shredded first, andthe content and the shredded
containers are separated: content
undergoes drying process and thecontainers are recycled at the affiliates.

• Waste plastics

2,719tetc.

Moisture evaporation

27,942t

That is the amount of water which evaporated during
the drying process of wastes. Recovered water isdischarged into the sewerage after having beentreated at the waste water treatment facility.

Recycling at the affiliates

33,247t

Shredding process

Fertilizer

Sorting: Mingled spray cans, steel
cylinders and other hazardous
substances in the waste are carefully
deleted one-by-one by hand.

Fuel

Shredding: The bulky waste is
reduced in volume and metal
resources are recovered from themetal adhesion.

Thermal recycle

14,758t
3,301t5,171t2,728t
1,772t
1,137t4,380tRoadbed material

Material recycle
FodderOther recycling• Waste consigned tothe affiliates

Incineration/
reclamation at the affiliate

2,389tIncinerationn1,386t
1,003tRecycling at the affiliates

31,438t

23

The waste is transported to therelevant recycling company to berecycled according to its type andproperty.

Reclamation
Reclamatation

Human Rights/
Labor Practices

We Strive for Human Resource Cultivation
and Development of Working Environment that Allows
Employees to Work without Undue Worries
Target and Achievement of Activities
Theme of activity

Do FY2014 achievement Check Result

Action FY2015 Target

Business
Operation

Plan FY2014 target

REVACS• No accident(50% year-on-year decrease over FY2013 results)- Company-wide cleanout: 3 times- Accident to suspend operation: 0 case
- Accident that doesn’t call forsuspension of operation: 0 case
- Property damage: not to exceed 11 cases

3 cases
23 cases(50% year-on-year decrease over FY2014 results)• Prevention of accident- Safety patrol: monthly patrol• Creation of comfortable working
environment- Company-wide cleanout: twice

Practiced monthly

Practiced three times

Human Rights/
Labor Practices• Prevention of accident- Safety patrol: monthly patrol• Creation of comfortable working
environment

0 caseEnvironment

Comfortable work
environment wherepartners* can work atease• No accident- Accident to suspend operation: 0 case
- Accident that doesn’t call forsuspension of operation: 0 case
- Property damage: not to exceed 4 cases

Daikyo• Reduction of accident cases- Occurrence not to exceed 5 cases(FY2013 results)

Documents

Relief- Occurrence not to exceed 5 cases(FY2013 results)• Prevention of accident
Accident to suspend
operation: 2 cases
Accident called for nosuspension of operation:
1 caseProperty damage: 8 cases

Communication

Comfortable work
environment wherepartners* can work atease

FY2014 Achievement Accident to suspend operation: 4 cases, Accident called for no suspension of operation: 4 cases, Property damage: 8 cases* Partners: staff, workers and all those who work for the client

Occupational Health and Safety
Risk AR
Ris
Assessment and Hiyari-Hatto

REVACSU oof Driving Recorder
Use

ReliefDaikyoWe identify possible risk in every working process
every year to be prepared with countermeasures

Whole vehicles are equipped with driving
recorders to promote safety driving

As part of OHSAS18001 (Occupational Health and Safety
Management System), all employees participate in ‘Risk
Assessment’ once a year. In FY2014, we picked up 392
items as possible sources of hazard, and took preventive
measures on the 41 designated items with higher risk points.
In risk management, we put priority in the removal of
the work or action itself. We also put emphasis on othermeasures in the ascending order such as a physical means
to keep away from risk source (e.g. installation of safetyrack), visualization of possible risk source, and improvementof procedures, educational training, and use of protective
equipment at work.
We also practice interviews regularly to detect
Hiyari-Hatto cases i.e. incidents which could have caused
accidents or injuries. In FY 2014 we picked up 47
Hiyari-Hatto cases and assessed them.

At Relief and Daikyo, whole vehicles for collection/transportation
service are equipped with driving recorders to administratedriving work.
The use of the recorder aims to have drivers to know
their own drying patterns and to improve their technique
upon the awarenessfor safety driving. It isalso useful for us tofind and record the
Hiyari-Hatto cases
occurred in driving
and to use them in thesafety education or
guidance.
Image display of a driving recorder24

Human Rights/
Labor Practices

Utilization
U
Uti
za
of Procedure Manual
We utilize manuals to improve employees’ safety
awareness
To prevent accidents or disasters from occurring weformulate procedure manuals for the work which requiredrisk management and utilize them in the employee
education. We revise the manual in need and get it acrossthe workers to maintain their awareness.
At Relief, a safety manual for collection/transportation
work of household rubbish, part of which uses a moving
image. The manual is focused on the risk sources for eachprocess and the points to be kept in mind which had been
identified by analyzing the past complaints and accidents inorder to disseminate the awareness of risk management.

program for the current year to make the awarenessdisseminate and take root. We also have various programsfor professional education for the sections which operate in
the area where specific qualification or higher risk managing
capacity is requiredin order toencourage theemployees’
acquisition ofqualifications.

Emergency
DrillsE r
Em
Traffic
TTrafi Safety Education

Drills are given on how to react in emergency
such as fires or car accidents

We invite staff from the district police station
for safety education

We have set up a procedure to be taken in case of a fire ora car accident and exercise it once a year.
Practicing thereporting to the firestation, evacuation orfire control process,we check whether
we can duly behave
in case of emergency
or if the procedure
has any faults.

Safety is the top priority for our group, which has eighty
vehicles in operation to collect and transport waste from theclients’ site to the treatment/disposal site. We make all-out
efforts to prevent traffic accidents.
As part of safe driving education we give a lecture
inviting a lecturer from the local police station.

of Oxygen Starvation and
PPrevention
PreeHydrogen Sulfide Poisoning
Hydro
Hy

REVACSMonthly protective gear drills are given toprevent accidents
Education
on Environment and Safety
EEdu
caPartners are educated based on the safety
management system
For the environmental preservation and prevention of
accidents/industrial accident an awareness of each one of
the employees is important. To nurture the awarenessperiodical education and training are being given based on
the management system of each company.
We give general education to all partners to explain the
management system including its objectives, necessity, and25

Hydrogen sulfide poisoning by the organic waste andoxygen starvation which is expected when the worker goesinside the sludge storage tank are the great hazard sources
for the disposer of the waste of organic nature like REVACS.
At the Recycling Center, which engages in themaintenance ofstorage tanks,monthly drills to put
on protective gears
such as air-line
respirator etc. are held
to prevent accidents
from occurring.

Personnel Affairs
Business
Operation

FFair EEvaluation and Proper Treatment
Fai

Our personnel management system adopts
a blend of seniority-based system andperformance-based system

We focus on proper and convincing treatment
based on employees’ self-evaluation

Communication
Documents

Transition of personnel management system

We evaluate employees in reference to their capability,
stance for the job and performances and properly treat
them in our system. The employee evaluates oneself looking
back the semiannual period for the superior to rate them.
Then they discuss in an interview the current problems andexpectations for the next period etc.
This process aims to motivate employees to set thetarget for the next half period and endeavor for its
achievement, and to make clearly realize what is required ofthem to eventually give proper treatment based on
evaluation. In a word we aim at convincing way to evaluate
and treat the workers.
In FY2014, upon revision of personnel management
system at Relief and Daikyo, we had an induction course forall managerial staff to study the purpose of the system aswell as the points to be kept in mind in an ability ratingprocess taking up some case examples.

Human Rights/
Labor Practices

REVACS group aims at a personnel management system
where our partners can work with a sense of security andone’s endeavor is properly valued. We believe that the
management system has to be flexibly changed in responseto the current changes in interior or exterior environment.
At Relief and Daikyo, in FY2014, the personnel
management system was reviewed and shifted to the blendof system of seniority- and performance-based systems. It
was the first revision of the system in the past twenty years,
the purpose of which was to support those who makeserious efforts or tackle themes. The revision was madeagainst a background of inauguration of Okatazuke Service
and Grease trap cleansing. REVACS have had this systemsince FY2006. Since 2014, it has become a common
system of the group companies.

Environment

PPersonnelPeroManagement System

DaikyoSeniority-based system
Periodic pay raise/life-time employment

Relief

REVACS

Performancebased system
Performance-based pay raise~2003 2004

Seniority-based+ Performance-based system
Harmonized blend of the two systems

2006

2014
(FY)

Ability rating course

Personnel affairs-related data

Age composition of staff

(FY)

2010

2011

2012

2013

2014

Number of payrolls (person)

175

219

241

240

252

Staff

156

176

188

189

197

(%)

50s

40s

30s

20s

10s

100

18.8

16.3

12.4

14.0

14.4

23.2

31.1

36.5

36.7

33.8

43.7

40.9

35.3

9.4

8.9

8.7

2010

2011

2012

80

Part-timer

19

43

53

51

55

Female employee’s ratio (%)

6.1

5.3

6.5

6.7

9.6

Female managerial staff ratio (%)

7.9

7.7

9.8

7.9

8.3

Average age of staff (year)

39.8

40.2

40.3

40.0

39.3

Average length of service (year)

12.5

13.2

13.1

13.0

12.6

Job turnover rate (%)

2.9

5.1

2.2

5.7

4.2

60

40

48.6

33.1

20

* Job turnover rate excludes retired person* No hiring of non-Japanese

0

1.5

14.0

18.7

2013

2014

(FY)

26

Human Rights/
Labor Practices

TOPICSIn the staff education we introduced coaching system and endeavor to have the common values ororientation to proceed the business between the company and the employees(which we call it Vector awase)
We have an in-house induction course for the new
recruit to give basic knowledge of waste materials orawareness of environmental preservation andoccupational health and safety. We also promote thestaff’s participation to exterior educational courses orworkshops etc. according to one’s job type or the post.
We focused on the individual workers in 2014. In
order that everyone think about the meaning of working
and the way of life and can have closer values andcommon orientation with the corporate values andorientation toward achievement of the objectives (i.e.
Vector awase), we introduced the coaching staff in the
induction course.

Major Induction Courses in FY 2014
Category

Coaching session for sales/
service staff

Attendee (person)

RecordDirector
induction course

Director, Auditor

8

Courses in group were
held on 5 occasions;
Monthly private tuition
being held since OctoberGroup coaching
induction course

Managerial post,
General worker,
New recruit66

4 timesManagement
induction course

Section chief,
Senior staff

10

6 times

Leader induction
courseSenior staff,
Foreperson

95 times

Temperament
analysis

Director, Auditor,
Managerial post,
General worker,
New graduate

The 1st session
The 2nd session
The 3rd session
The 4th session

Theme: ‘To know oneself’ ‘What does it mean to work?’
Theme: ‘Problem solving’ , ‘Alternatives and decision making’
Theme: ‘Target setting’
Theme: ‘To level up oneself’Group Coaching
About seventy members of REVACS were divided into 10
groups by post or job type from general level to section chieflevel and induction courses were held on four occasions in
total. For the directors or executives, after the initial courses ingroup on five occasions, a monthly individual tuition has been
given since October 2014.

Target staff

About 80

Briefing sessions before
and after the analysis
were held

Coaching session for clerical staff
Coaching session for new recruit

Support for career development
As the next step to the group coaching we started a monthly ‘Management
induction course’ targeting at the ten staff members in the section chief and thesenior staff positions as candidates for future management personnel. We also
started a monthly ‘Leader induction course’ for ten members in the senior staff
and the foreperson positions as candidates for future administrative positions.
Through preparation of homework report and group discussion theparticipants learn what is missing in them as well as the requirement with aleader, responsibility for organization, matters to be kept in mind in educating
junior staff.
Management induction course27Section chief,
Senior staff

10

Once
a month

Leader induction
courseForeperson

5

Once
a monthSales staff
induction course

Sales staff

21

Six times
a yearService staff

6

Six times
a yearService staff

18

Three times
a yearStaff in Kantoarea

3

Three times
a year

New recruit

4

Three times
a year14

Three times
a yearDirector,
Auditor8Oncea monthPersonnel
management
staff

3

Once
a monthManagement
induction course(Okatazuke Service)

Regular employee
induction course(for brush up)

New recruit
induction course(new graduate)

Female staff
induction course(regular staff)

Director/executive
induction course(individual tuition)

Personnel
management
induction course

Female staff

Apr.

May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar.

Communication

Frequency(time)

Target staff

Human Rights/
Labor Practices

Attendee(person)Category

Environment

Temperament analysis was
conducted targeting at about eighty
persons including attendants to groupcoaching session and FY2014 newrecruits. The analysis was planned
as part of an effort to assimilate theorientation between the company andindividuals expecting that each one
becomes aware of his own personality
and behavior trait and utilize it forthe communication on the job.
Grasping each worker’s
temperamental feature we will beable to appoint right person to theright job where one can exert
himself and thus promote thehuman resource development.

Major Induction Course Programs Planned for FY2015

Business
Operation

Temperament analysis
was conducted

Documents

Work-LifeW
Wok
Balancefrom the previous FY due to the increased working hour per
worker, which was attributable to increased quantity of workand expanded business.

We support worker work-life balance witha system to meet events in life
We strive to create an environment where various humanresources can use their abilities to full extent throughsystems of recruitment, promotion to managerial or
executive positions and equal payment irrespectively ofgender or age etc.
It is our important theme to realize work-life balance,
and we have systems to meet the events in life such as childbirth, child-care, family-care to support employees. In
addition to 3-day childbirth leave for prospective fathers,
REVACS grants a half-day leave for visiting hospital, forattending patients or to present at child’s event.
In FY2014 the rate of taking paid holiday decreased

Paid holiday taken(day)

Average days taken(%)

Average rate of taking

20

15

100

69.1

68.3

76.5

75

57.3

55.1

10

5

50

12.7

12.8

13.6

2010

2011

2012

10.0

9.5

25

2013

2014

(FY)

0

0

Major Supporting System
Appellation

Content

FY2014 beneficiary (person)

System of maternal leave before
and after childbirth

During a certain period before and after childbirth one can get a leave

System of child-care leave

In order to engage in full-time child-care one can take a leave until the child becomes 1 year old (maximum length 18 months)
irrespective of gender.

0

Family-care leave system

For the care of a family member one can take a leave during a certain period.

0

Short working hour system

Employee who has a child less than 3 years old or who takes care of a family member can work short time contracting a certain portion ofworking hour.

0Retiree reemployment system

We reemploy everyone over 60 who are willing to work and fulfill certain conditions as non-regular staff.

Self-development support system

Employees’ attendance to courses at business schools which the company has granted or acquisition of such qualification is subsidized.

0

Volunteer leave system

One is granted special leave for volunteer activity not exceeding 2 days.

0

Congratulatory or condolence
payment system

Special payment for marriage/ childbirth/ accident and sickness/ disaster/ death

No applicable case2 (out of 3 applicable cases)

23 (in total)

28

Human Rights/
Labor Practices

Creation of Comfortable Working Environment
LLength-of-Service
Len
gt
AwardsHealthH
Heat Checkup

Thirteen people were commended

The results of health checkup are reflectedon the job and working condition

We commend the length-of -service award in honor of
employees on occasion of their 10th, 20th or 30th anniversaryof service.
In FY2014 total 13 people were commended: 5 for 10
years’ service and 7 for 20 years’ and 1 for 30 years’ service.

We give every employee an annual health examination (abiannual examination for those in midnight shift). For those
who fall on the rating C and E, the company consults thedoctor for instruction on necessary precaution at work or fora health advice.
We provide the employees with such information to callfor the employees’ awareness of the health control. Meanwhile,
if necessary, we make due consideration of the types ofwork or working hours to support their healthy work life.

Sound
S
Sou
n Management-Labor Relations
Length-of-service awardees at Relief Corporation

RecruitingR
Recu
Activity
Seven mid-career recruits have joined us
In FY2014 we hired seven mid-careers as the staff who can
hit the ground running for the new projects and for vacant
positions: namely, 1 for sales, 1 for service and 5 for officejob, respectively. In April 2015, 5 new graduates wererecruited for sales job.
We positively support temporary workers: we hired oneof them as regular employee in 2014, and six in 2015.

Management and Labor cooperate forthe better working condition
Labor unions of REVACS and Daikyo are under union shop
contracts consisted of the whole employees other thanmanagerial staff (section chief or higher) and the staff of labor
management and accounting sections. Labor-management
negotiations are held as needed. At Relief Corporation aregular management-labor negotiation directed to all
workers including temporary staff is held monthly.
At the management-labor negotiation various matters
are placed on the agenda such as bonus amount, revisionof transportation allowance or taking of paid leave etc. withboth parties striving to improve working environment.

PPromotionPromof 3S Activity‘Sorting out, setting-in-order and sweeping(cleaning)’ movement is promoted acrossthe group

FY2015 initiation ceremony

29

Based on the idea that keeping the workplace clean will
result in safe working condition, we promote 3 S movement(sorting out, setting-in-order and sweeping). Various devices
have been made such as ‘visualizing effort’ of tools in which
the number and inventory locations of the fixture or tools
were identified based on the prior checking of theirfrequency of use, or to discard the documents by storing
the contents as digital record.
These activities not only contribute to safe operation
but also help improve productivity by saving wasteful efforts
made in seeking fixture or tools for the job.

Communication

As a corporate citizen REVACS is concerned to
an interaction with local community and supports raisingnext-generation children
Objectives and Achievement

Plan FY2104 objective

Theme of activity

Do FY2014 achievement

Check Results

Action FY2015 objective
Business
Operation

REVACS• Implementation of exterior audit

Holding of Top Dialogue• Implementation of external audit• Continued efforts to be relied on witha sense of security by every stakeholder

Issuance of CSR report
Application for reports awards
Holding of environmental
learning session• Continued activity• Contribution to local society

Issuance of CSR report
Holding of Kodomo Nogyo-juku
Cleanliness activity in vicinity• Continued activity• Contribution to local society

Issuance of CSR report
Participation in a local cleaning
Donation of the sweet potato
seedlings to primary schools
in Itami• Implementationof exterior audit
Continued activity

Environment

We aim to be a reliable
company which gives asense of security to thesociety

ReliefHuman Rights/
Labor Practices

We aim to be a reliable
company which gives asense of security to thesociety

We aim to be a reliable
company which gives asense of security to thesocietyCommunication

DaikyoDocuments

Social Contribution Activity
ReceptionRRec
epof Plant TourREVACS

Our plant is open to various stakeholders
to promote public understandings of waste
disposal service
REVACS’s treatment facility is open to students and local
people not to mention waste generators.
In FY2014, 498 people visited us in 62 groups
including 7 groups that hadn’t had a deal with us.

R ep
Reception
Recof JICA Induction
CourseCo
urs

REVACS

Relief

We help attendees to solve overseas
waste-related problems
Japan International Cooperation Agency Kansai international
center (JICA Kansai) gives induction courses directing atmunicipal employees relevant to waste issues in Asian
countries to improve their administrative capability. REVACS
and Rlief are accepting the attendees in cooperation with JICA.
At REVACS, biomass fuel project and the flow of waste
treatment were explained. At Relief, they visited the site ofcollecting waste and listened to the explanation about therisk factor
involved in
the treatment
service aswell as theoutline ofOverseas
Reuse
project.

30

Communication

EEnvironmental
Envro
Education
We give children opportunities to learn about
waste material and agriculture
REVACS group gives environmental education to pupils in
the local schools in order to help educate future consumers.
The environmental class has been given by REVACS to the
2nd graders at Kansai University Dai-ichi Junior High School
since FY2008. We made students think about environmental
issues taking up soft drinks, a product familiar to them ascourse material. In the preparatory lecture meeting held in
June with the cooperation of Coca Cola West Co., Ltd. we
explained how to recycle beverage products. In July,students visited our recycling facility.
In October Nishinomiya Imazu Senior High School
students visited us in their off-campus learning class.

Since FY2010, Daikyo has been offering seedlings ofsweet potato to primary schools in Itami for children’s
environmental and food education through sweet potato
cultivation.
REVACS group has been taking part, as a sponsor, in‘Kabutoyama Agricultural Project’ organized by Learningand Ecological Activities Foundation (LEAF). Above sweet
potato seedlings had been grown using the compost that
LEAF made from fallen leaves.
1,801seedlings were offered to 17 schools.

Donation of sweet potato
seedlings

Visit to the facility,
Kansai Dai-ichi JuniorHigh school students

Rec
R
ep
Receptionof Internship Students
Off-campus learning,Nishinomiya Imazu SeniorHigh School students

Relief Corporation gives visiting lectures at primaryschools and senior high schools in Nishinomiya. In FY2014
we visited a primary school twice (in May and September)and explained the types of waste and their separation as well
as how the garbage collecting vehicle work using a real car.

Visiting lecture at Hiraki Municipal Primary School

31

Relief

We provide opportunities of work experience forsenior high school and university students
REVACS group implements internship program directed tosenior high school and university students expecting thatthey learn about the society through the work experienceand think of how to proceed for the future.
In FY 2014 Relief Corporation received three students
from Kinki University. Students had 2 weeks’ job experience
accompanying sales representatives or doing office work.

Daikyo

We promoted understanding of food andagriculture through agricultural experience

Our sailing team takes part in the race
Sailing experience was held.
A sailing team Team REVACS was formed in FY2013. It
participated in various races. A sailing experience event heldby the REVACS group turned out a success with 50
participating employees and family members.
The team received two new graduates in April 2015.
Members are practicing hard aiming to be qualified in theinternational races.

Environment

Results of FY2014 races

Human Rights/
Labor Practices

Daikyo conducts agricultural experience activity directed tothe employees and families at the Kabutoyama farm land in
Nishinomiya, a property of LEAF. Participants experienced
vegetables and rice seedling planting in spring and earlysummer and harvested rice and vegetables in autumn.
Considering changing food habit with fast food,commercial food and instant food prevailing, we willcontinue our efforts to offer the opportunity for people toknow how rice and vegetables are produced.

SportingS
Sport Activity by REVACS Team
Business
Operation

C mCommunicationCom
between Employees
andd FamiliesanFJune 7-8, 2014
Hyogo sailing federation 1st point race Came in 1st

Communication

June 13-15, 2014
Hiroshima sailing federation Sail Hiroshima Came in 4th
July 12-13, 2014
Kansai Jitsugyo-dan Yacht Championship Came in 1st
August 2-3, 2014
Hyogo sailing federation Snipe class Kansai Championship Came in 1stDocuments

September 12-15, 2014
Rehearsal event for the 70th national sports festival (2015, Wakayama)
Came in 1st
March 28/ 29, 2015
World Championship qualifying race Came in 14th/ 16th
Planting rice seedlings

Sail Hiroshima racing
Harvesting vegetables

Sailing experience held by the REVACS group32

Communication

Communications with Clients
PPresentationPree
at the exhibitions
We enlarge the interface between the clients

inviting Mr. Izumi Sato, lawyer. The lectures acquiredfavorable reputation with each having about 60 attendees.

Our group companies take part in various exhibitions to
introduce our business and CSR activities.
Major FY 2014 exhibitions in which REVACS participated
Month

Displayed by

Names of exhibitions

April

ReliefBarrier Free 2014/ Post-acute Medical Fair 2014

May

Daikyo[Kansai] Gaishoku Business Week 2014

June

ReliefFuneral Business Fair 2014

July

REVACS

Sewage Works Exhibition’14 Osaka

ReliefKoureisha-jutaku Fair in Tokyo

AugustRelief

Shukatsu Festa 2014 in Tokyo

October

REVACS

Biwako Kankyo Business Messe 2014

ReliefRental Housing Fair 2014 in Osaka

REVACS

38th Maintenance/Techno Show

November

DaikyoClean EXPO 2014

February

Daikyo15th Japan Food Service Equipment Show HCJ2015

March

Relief

CareTEX2015/Franchise Show2015

6th Seminar for the personnel in charge of waste management

Relief gives briefings at exhibitions or at the events
organized by the clients. In FY2014 the company
participated in 51 seminars. Our staff spoke about theimportance of putting one’s belongings in order while in life
from the view point of prevention of domestic accidents
introducing the cases of the clients’.

Sewage Works
Exhibition’14 Osaka(REVACS)

Barrier Free 2014 / Post-acute Medical
Fair 2014 (Relief)

JJointt Service for the Deceased
Joi
HoldingH
Hol
i of Seminars

REVACS

ReliefWe go for educational activity directed to clientsand consumers
REVACS holds seminars for the personnel in charge of
waste disposal management.
In July and in December 2014 we held basic seminars
on the most frequently inquired subjects from the clientsconcerning waste disposal, i.e. the consignment contract,
and the operation and management of the manifest system.
In May we held a lecture meeting on the technical aspectsof the Waste Management Law inviting Mr. Fumiaki
Nagaoka, president, BUN Environmental Issue Training
Center. We held a similar lecture meeting in November
33

ReliefWe respect the deceased and their mementos
Relief biannually holds the joint service in spring and autumn
for the deceased and their mementos left. The event todedicate the mementos was born out of the feelings of ourstaff who realized what a large sentiment it arises in thesorrowful bereaved families.
We will continue
cordial and careful
service keeping in mind
the sympathy for thedeceased person andthe bereaved family.

Approaches to Consumer Issues
IInstallationIns
alof Web Cameras

ReliefBusiness
Operation

Overseas
O
Ove
s
Reuse

REVACS

In order to grasp the process of bringing in or treatment of
the waste real time, web cameras were installed in the plant,
and the images of which are released on our website.
The web cameras are set on the following four points;(1) Where the waste is brought in and weighed out(2) Where the full-view of the shredding facility is seen
(3) The opening of shredding machine* (4) Yard of the drying
facility where the waste is brought in.
The web cameras met with a favorable reception of not
only the clients but also people in the community because
you can monitor the work anytime and anywhere.

Communication

Relief Corporation, which offers Okatauzke Service, cameup with an idea to reuse the collected articles in the service.
It is going on with an approach to sell the disused items topeople who need them overseas.
Some items which have little domestic demand can beexported to the countries which need them. Also,
exportation of such items can compensate the feelings ofthe clients who hesitate to dispose of unspoiled things. In
addition, by reusing them, the charge of Okatazuke Service
can be less as they won’t require the cost of disposal.
Thanks to the clients who favor such an approach wehave been increasing the amount of collected items.
Meanwhile, we are steadily expanding a market constructing
a network centering on South East Asian countries such as
Cambodia and Thailand.
We are going to assign full time personnel in charge on thescene by April 2015 to boost marketing activity and to support
the buyers for better services for the overseas customers.

Human Rights/
Labor Practices

Real time image of waste treatment is open
to public

Environment

We deliver domestic disused items to those
who need them in other countries* For the protection of client’s information, image from the number 3 camera
is protected by password from being accessed by other people than clients
who consigned the waste treatment.

Documents(1) Bringing in the waste(2) Shredding facility(3) The opening of shredding machine(exclusive access)(4) Drying facility

PPreventionPreeof Overloading

REVACS

Containerizing

Amount of the Container Exported (by quarter)(case)
30

The weight of the waste and maximum loading
weight of our vehicle is checked up
for every consignment

20

10

0

1st

2nd

3rd
2013

4th

1st

2nd

3rd
2014

4th

(FY)

REVACS is engaged in collection and transportation ofindustrial waste. To prevent overloading, we compare theclient’s data (weight of the waste) which we routinely
receive, with the loading capacity of our vehicle.
Whenever the weight of the waste overruns the loading
capacity, we contact the client to check up the fact and examine its
cause and devise a countermeasure in cooperation with the client.
34

Communication

Thorough Execution of Pre-contract
We have a strict rule of pre-contract with clients
In consigning and accepting the disposal of industrial waste,
a consignment contract is required by law. We have a strict
rule to conclude a pre-contract to prevent us fromcommitting an offense against the law.
Especially at REVACS whose waste disposal service isconfined to industrial waste, we strive to make a
pre-contract by imputing the client’s data, and regularly
verifying that we have already concluded the contract.

Waste Measurement System

ReliefPrevention of Items which Are Outside
the Contract

REVACS

We strive to prevent foreign items from minglingby putting up a notice, for example.
We ask clients to separate treatable items in the consigned
waste from non-treatable ones according to our standards.
Mingled items which are not contracted can makeproper processing difficult. Especially, should the dangerous
objects be contained, it can cause an accident or a fire.
In the event of such a mingling we immediately notify
the client for recurrence prevention. To the same effect, wepost a list of unacceptable items on the container at theclient’s yard.

DaikyoWe visualize the amount of consigned waste asa means of grasping treatment fee and as a tool
to realize reduction of waste.
Relief and Daikyo introduced a Scale Packer system (a garbage
truck), which can directly weigh loaded waste, and consolidate
the data of each client’s consignment (waste amount).
Thanks to introduction of Scale Packer, we can show
the clients an objective amount of waste treatment. Thanks
to its introduction, we came up with some proposals on
inhibition or reduction of client’s waste occurrence. The
visualizing of the waste as digital figure proved to be useful.
Client’s motivation toward reduction of waste was boosted
and we saw better-than expected actual reduction as a whole.
We have also adopted an accounting system to charge
a fee at a meter rate, in which reduced waste occurrence
results in reduced waste treatment cost. The system grew
more and more popular among clients. When the collectedamount of waste decreases our group’s sales naturally
decreases. Yet, we successfully increased our sales in theevent thanks to the sale to the new clients we acquired byproposing our waste reduction scheme. We believe that theresult is not only the proof of our business efforts but also a
confidence of clients in our group.

Notice on the container

Flow in the waste measurement system
Clients
Total figure isreported
Charging by
weightWeight of the collected waste ismeasured.

35

The client-by-client data aretransmitted to the office hitting
the send button.

The data of weight measured onsite and positional information
are displayed real time on the
PC monitor and the data is
consolidated.

Waste amount, i.e. an equivalentof cost, is grasped, which resultsin the boosted motivation toward
waste reduction.

Complaints and Accidents
Business
Operation
Environment

The number of the cases of complaint and accident totaled 59 in FY2014 with 4 complaints, 2 environmental contaminations
and 53 other accidents. In comparison with the previous year’s results (i. e. 27 cases with 3 complaints, no environmental
contaminations and 24 other accidents) the number of accidents increased with each group company.
At REVACS about a half of the accidents were caused by the employees with an experience of less than three years due tothe lack of attention and judgment resulted from want of experience. As for Relief and Daikyo, the increase in the cases seems
to be attributable to an order increase.
* For the record of FY2011-2013 please refer to page 46-49

ReliefComplaint
Physical injury(case)

Environmental contamination
Property damage accident

DaikyoComplaint
Physical injury(case)

Environmental contamination
Property damage accident

35

35

30

30

30

25

25

25

20

20

10

15
10
5
0

4
2

11
2
3

1

8

23

12
3
3

15

9

13

10

8
1

4
2

4

1

3

3

1

3

5

5

0

3

2
7

4
3
4

10
3

5
4
4
4

15

29
18

9

10

4

9

4
2

5

3

0

2008 2009 2010 2011 2012 2013 2014 (FY)

3

2
3

7

5

4

4

4

8
4
2

4

1
1

5

1
1

Documents

2008 2009 2010 2011 2012 2013 2014 (FY)5

Environmental contamination
Property damage accident

Communication

35

20

Complaint
Physical injury(case)

Human Rights/
Labor Practices

REVACS2008 2009 2010 2011 2012 2013 2014 (FY)REVACS
Complaint: None
Environmental contamination: 1 case
Description
While operating vacuum pump at the client’s site, waste in liquid
form spurted out of the upper part of the truck. The waste flew out
over the floor face and into the side ditch.

Cause
When the tank has come to fully filled, the suction ordinarily comesto a halt. In this case, the liquid has filled beyond that level.

Measure taken• Discussing with the client we decided to limit the volume of thewaste in a single consignment to half the capacity of the tank.
• Antifoaming agent was equipped with the tank.

Physical injury: 3 cases
Description
Cause
On the way home by motor cycle, the employee slipped on the wet road
Although the road was wet he ran at an ordinary speed.
when turning left at the crossing and toppled over to burst on the left knee.

Measure taken
The information of the accident was shared to call for attention.

While loading wood waste of pallet aboard the truck’s rear deck, theworker injured the waist.

• A brochure about the types of work that can cause a backache andthe ways of coping with it was distributed to call for attention.
• Corsets were given out to the section members for backache
prevention with an instruction to put it on when engaged in theloading work or suctioning work. It was notified as such.

In spite of an uncomfortable feeling since a few days before, heengaged in the work and twisted the body at the waist.

On leaving the office for home the staff fell down on the step near the It was dark with no outdoor light. Being in a hurry the staff did notentrance and sprained her right ankle.
mind her step.

• A light was decided to be installed in FY2015.
• It was instructed that the staff must use the gate to passageway
until the outdoor light is installed.

Property damage accident: 23 cases
Description
While downloading at the Reverse Management Center the load
collapsed to hit the surrounding walls.

Cause
The operator laded the load in double tier not noticing that the pallet
was not of a regular size, and the load lost its balance.

Measure taken
Every worker was requested to check up the type and size of pallet
when lading it in plural tiers.

While installing a unit of container at the client’s site, the rear end of
the container contacted with the piping and damaged it.

Though the container size was different from the ordinary one, theworker followed usual procedure.

It was requested that the containers of proper width and height haveto be used.

While turning right a 7t truck in the premises the right rear end of the A large-size truck was unloading on the left and a unit of garbage
truck contacted with a pole.
can ahead of the truck. The driver could not afford a wide turn andturned the wheel too quickly.

The passage for the vehicles was cleared prohibiting the allocation of
garbage cans in a certain area.

While discharging the waste at the affiliate’s treatment site thecontainer hit the piping on the facility’s ceiling.

The Information of the accident was shared to call for attention.

The driver dumped the waste without noticing that the piping aside
the passenger’s seat was set lower.

While evacuating from the drying plant the driver halted the vehicle to • The car had been halted close to the shutter sheet.
• The driver had not anticipated an engine stall.
wait for the shutter to open, when the engine stalled and afender-mounted side under-mirror had a contact with the shutter.

The following two points were instructed to the section staff and anotice was duly exhibited at the exit of the drying plant.
• When stopping the engine in front of the shutter you have to shift
the gear to neutral and wait for the shutter to open.
• Stop just where the under-mirror comes to the stop line.

While driving a company vehicle the driver looked off and collided
with a parked car.

The driver was severely reprimanded that he should stop the car to securesafety before manipulating the mobile phone to check the location.

To confirm the location of the destination the driver tried to pick up amobile phone and steered in the wrong direction.

36

Communication

Description
Cause• The staff had placed the spray can close to the cooker disk for
The undertaker’s staff who was engaged in welding to repair theefficiency.
cooker disk of our drying plant. When trying to exit the body of• He had left the torch of the welder on the foothold without thinking
cooker he touched the switch of the welder by mistake. The weldermuch about it, and the switch was on by accident.
caused sparks between the PT spray can and the cooker’s body, andthe spray can was broken and caught fire.

Measure taken
It was decided to apply KY (risk prevision) activity even if it was thework by the undertakers.

When leaving the Reverse Management Center the car hit against
the left wall.

Being distracted by the forklift parked on the right, the driver came
too close to the left wall.

The information of the accident was shared to call for attention.

2-tiered pallets (crates) collapsed on a parked in the strong wind.

• The pallets had not been stored at the regular site.
• Anti-typhoon measures had not been taken.

• The procedure manual of recovering the pallet was formulated tosecure its storage space.
• It was affirmed to take a thorough precaution in case a strong windis expected.

The driver cross cut the wheel going back into the parking lot, whenthe vehicle hit against a pole on the left.

The driver easily drove backward not paying due attention to thewidth and the angle of the vehicle.

The information of the accident was shared to call for attention.

While standing to enter the drying plant the car was hit by thelowering shutter.

As there was not the guiding person, the driver went forward without
guidance.

It was notified that the driver has to wait short of the entrance andwait for the instruction of a guide.

While installing a container at a client’s site, the rear part of thecontainer contacted with the fire extinguisher box and damaged it.

As it was raining, the driver did not open the car window andguessed the distance solely by the side mirror.

At the meeting aspects of the accident was introduced. The importanceto confirm safety in reversing the vehicle, desorption of container,
hooking work and in case of derailment were explained.

While moving backward, the vehicle hit against the utility pole.

Distracted by a parked small-size car the driver failed to confirm safety. The information of the accident was shared to call for attention.

While driving in search of the destination, the driver reversed the car
to confirm the address and hit against the utility pole.

Being in a hurry the driver failed to confirm the backward safety.

Driving aptitude test was conducted by the third party institute for thedriver.

At the waste storage building while dumping waste, the container
box contacted with the fixture attached to the shutter.

The driver stopped the car at an inappropriate position.

The information of the accident was shared to call for attention.

While transferring the burnt residue into the garbage can, claws of
the forklift contacted with the shutter of the junk room.

The staff obliged to work in a narrow space of the junk room.

The information of the accident was shared to call for attention.

A lamp on the right side mirror was broken a hit-and-run motor cycle.

The driver could not predict the move of the motor cycle driver.

The information of the accident was introduced to the staff.

While cleansing the pit at the client’s facility, the fixed suction hosecame off and sprang to break the valve on the piping.

The suction hose had not been fastened fast enough.

• When fixing a hose it has to be fastened using sino (wrench)
avoiding any allowance.
• All the vacuum cars were provided with sino as a regular item.

While moving a unit of container at the client’s yard using a forklift
the container contacted with the fence by accident.

In order to clear out the work place as much as possible, thecontainer was being temporarily placed close to the fence.

The information of the accident was shared to call for attention.

While temporarily placing a 10t container at the car wash thecontainer contacted with the plumbing and broke the piping.

The container was placed too close to the facility without confirming
the space.

The information of the accident was shared to call for attention.

While going backward into the parking lot the vehicle crashed into
the rear fence with the driver pressing on the gas pedal by mistake.

• The drivers driving ability and powers of attention were insufficient.
• The car was not equipped with a rear view monitor.

It was notified that a car with no rear view monitor must not be driven
by a driver who had not obtained the license more than a year before.

While parking the vehicle moving backward on the premises of agroup company, it contacted with a business car, which was parked
on the right rearward.

• Being distracted to left side, the driver could not pay due attention
on the right.
• The driver was not used to that vehicle and could not wellmanipulate it.

Following points were confirmed.
• Practice a thorough 3- point check when you park a vehicle: rear
view mirror, side mirror and a visual check.
• When parking in a narrow space, get out of the car once andcheck the rear space (except for the car with a rear view monitor).
• When you use an unaccustomed vehicle check the equipment andthe operating instruction manual in advance.

When moving the vehicle backward to exit the parking lot moving
backward it contacted with a neighboring car with the driver notknowing it was moving.

• The driver’s incompetency• The driver checked the condition behind the car merely by the rear
view monitor.

Driving aptitude test was conducted by the third party institute for thedriver. He was prohibited to drive until he completes the relevant course.

Description
We received a report that the waste collecting work on an narrowroad had been disturbing the passage of other cars.

Cause
Being in a hurry the staff could not care for the other cars.

Measure taken
The driver was instructed to give priority to other cars in any
circumstances.

A citizen pointed us that a certain amount of garbage had been left
uncollected after the work.

The waste left in the crow-proof net was invisible was overlooked.

Staff members were instructed to be sure to complete the final checkat the end of collection work for each collecting point.

A citizen pointed out a poor attitude of the collecting staff.

The staff members were having a break on a parked collecting trucksmoking and talking loudly.

Staff members were instructed to pay careful attention to citizens andrefrain from an action which can discomfort them even during recess.

ReliefComplaint: 3 cases

Environmental contamination: None
Physical injury: 9 cases
Description
Collecting garbage the worker ran a nail into the sole of his foot.

37

Cause
He failed to mind his step.

Measure taken
The information of the accident was shared to call for attention.

Arriving at the collection spot, the staff member got off the truck,when he tipped the balance to sprain his left foot.

He inadvertently lost his balance.

The staff was advised to pay attention not to tip balance when getting
off the vehicle.

While bringing the load out of the building, the staff member hard hit
his right foot and broke the little finger.

Being disturbed the sight of his step by the load he failed to notice a
difference in level.

Instruction was given to examine the circumstances in advance andgrasp a source of hazard or obstacles if any.

A staff member held a heavy load one-handed and injured his right hand. He did not follow proper procedure stated in the safety manual.

It was instructed to follow the safety manual.

A staff member was injured his foot with a fraction of the bottle notknowing that it was sticking out of the bottom of a bag.

Insufficient checking of the load.

The information of the accident was shared to call for attention.

While taking off the piled up furniture two-handed starting from thetop, the furniture laid in the middle came collapsing and one of thestaffs fractured his toe.

Insufficient prevision of danger and absence of proper protective
gear.

Staffs were provided with safety shoes.

CauseThe driver neglected a confirmation of safe conditions.

Measure taken
A strict reprimand was given to the driver. And instructed all theemployees to practice thorough confirmation of safe conditions.

Not noticing a difference in level between garbage collection spot
and the street gutter, the staff hit his left foot and fractured the
middle finger.

Concentrating on the work the staff failed to mind his step.

It was instructed to firmly grasp the working environment.

On moving to the next garbage collection spot, a staff member fellover a steel platform and got bruise on the right knee.

He failed to carefully watch his step.

The information of the accident was shared to call for attention.

Description
Our vehicle contacted with a car while driving backward to skirt
around a parked car in the way.

Cause
Confirmation of a rear safe condition was not enough.

Measure taken
It was instructed that the collection should be postponed or the staff
should ask our office for instruction in case it is difficult for the truck
to pass by the parked cars.

Our truck collided with the walls of garbage collection spot while
reversing it to make way for an approaching car on a narrow road.

The driver failed to confirm the rear safe condition in a hurry.

The information of the accident was shared to call for attention.

Business
Operation

Description
When turning right the load packer the right side mirror contactedwith a pedestrian.

When turning left at the intersection, our vehicle had a collision witha motor cycle which was coming from left rear.

The driver was not carefully watching the side mirror.

Driving aptitude test was conducted by the third party institute for thedriver.

Our vehicle collided with a parked car from behind.

It was caused by an inattentive driving.

The information of the accident was shared to call for attention.

Cause
Being accustomed to the routine, the driver had forgotten to strictly
observe the rule.

Measure taken
We called for the compliance with the rules on the premises of theclients.

Cause
On-site preliminary inspection was insufficient.

Measure taken
Points to be kept in mind with the preliminary inspection wereexplained at the sales section meeting.

Communication• In case of a small quantity of rubbish, the driver should stay in the car.
• It was instructed to use wheel stoppers when parking on a sloped road.

Human Rights/
Labor Practices

The driver parked the truck on a sloping road using a hand brake.
The side brake did not work well due to an incomplete parking
When he left the truck it started moving to collide with the utility pole. measure.

Environment

Property damage accident: 5 cases

DaikyoComplaint: 1 case
Description
A client pointed out that our garbage collecting truck often runs thepremises exceeding the speed limit (15km/h).

Description
Drain pipe had not been completely cleansed. Sludge was still
accumulated in clusters and the waste water flowed out into the
kitchen.

Documents

Environmental contamination: 1 case

Physical injury: 5 cases
Description
Cause
A staff member had left a utility hole opened to cleanse it later. While He had not put up a sign board required for the work and left the
he was doing other work he fell into the hole on his left footutility hole opened.
forgetting he had opened it. He got a broken rib-bone.

Measure taken
The rule was reconfirmed and a supplementary description wasadded to the procedure manual.

On turning right at an intersection, the car had a minor collision witha bicycle coming straight.

Insufficient attention to forward safe condition.

• Special safety course was held.
• The procedure manual was read once again.

Our staff member was cleansing a utility hole with the lid opened, when amotor cycle passed by the hole. The motor cycle’s wheel hit against theedge of the opening, and the driver injured his wrist with the shock of it.

• The staff member had not put up the sign on ground that it was a
short-time work.
• He neglected to shut up the hole.

It was instructed again to work following the safety manual.

The staff member got off the truck to collect the rubbish, when hesprained his left ankle due to a difference in level.

Safety of step was not well confirmed.

It was instructed to confirm the surrounding conditions in advance.

During waste collecting work the staff member suddenly fell downwhen he held on tight, losing strength of the both ankles, and hit
against the wall on the head.

• Carelessness with doing usual work
• Overconfidence in own physical strength

The information of accident was introduced including the importanceof grasping the work environment of the collection spot. The importanceof not being over confident in own physical strength was confirmed.

Description
While reversing the car at the garbage collection spot on a narrowroad the left end of the car contacted with the gate post.

Cause
Distracted by the right side the checking of the left side was delayed.

Measure taken
It was instructed that the car has to be guided by the assistant on theroad with little view and that the driver must not move the car until
the assistant’s direction.

While driving the truck loaded with waste the driver noticed smoke
was going up. The smoke was put out at the nearby fire station.

Steel cylinders and spray cans were mingled in the load.

It was instructed to confirm the content of the waste.

With the driver steering in the wrong direction the left side mirror
contacted with the signboard.

It was caused by a slip of hand.

We called for this driver’s attention.

When trying to park the car moving backward at the collection spot
the left safety bar contacted with the right front of a parked car.

Insufficient check on the left.

It was instructed that the assistant should guide the driver in a poorroad condition such as a narrow passage.

When collecting incombustibles a vehicle fire occurred.

Steel cylinders and spray cans were mingled in the garbage.

• We confirmed not to take in the material that can cause fire.
• We requested the city office to have the citizen strictly conform to
the rules of separating waste materials.

At the collection spot the truck contacted with the gate while moving
backward.

The driver was not watching the rear view monitor.

We instructed the driver to get off the truck to check thecircumstance when it is difficult to correctly grasp it on board.

While trying to pass by a parked car on one-way street our car
contacted with it.

Distracted by the left side the check on the right was insufficient.

The information of the accident was shared to call for attention.

While running a bumpy road in the school compound, the swaying
vehicle contacted with a parked car.

The compound was under working and was filled with parked cars.
The driver assumed that there would not be any danger.

The information of the accident was shared to call for attention.

Property damage accident: 8 cases

38Communication

Dialogue with Experts

Expectation and Tasks for the New REVACS GroupA dialogue with experts was held on July 27, 2015 inviting Ms. Makiko Akabane, Country
Director, Japan, CSR Asia, Prof. Nobuyoshi Ohmuro, Faculty of Business Administration, Kyoto
Sangyo University and Mr. Eiji Yamamoto, Mitubishi UFJ Research & Consulting Co., Ltd.
In the dialogue, REVACS received various ideas and suggestions for the group such as theimportance of the dissemination of the business principle into the group and our stance tooperate the business under the holding company system.

Further devices for the dissemination of the new
business principle required of REVACS group
Akazawa I believe what matters the most for business
management is consistency that is sustainable. I haveoperated the business cherishing the idea that our businessshould coexist with society and local residents and that wehave to make the workers to have feelings of comfort andworthwhileness at home and at their place of work.
REVACS group consists of the three companies withdifferent business fields and different characteristics, i.e.
REVACS, Relief and Daikyo Corporations. Each company
had independently operated business and CSR activities
before April 2015, when the holding company was formed.
It seemed to be the right time when we had thought about
the way of operation and the role of the member companies
in REVACS group from the view point of the group’s
sustainability in cooperation of the three companies insteadof making company-by-company effort.
Akabane What triggered you to decide the transfer tothe holding company system?
Akazawa First, I found that the range of work in which
a worker should decide on his own responsibility had
become too wide as the business area became wider.
Whereas, my belief is that a business has to be operated by
the experts of each company on their own responsibility. I
expect that, by doing so there would be employees whowant to achieve their own growth and goals through the job
39

and the ones who want to be in a responsible position of anew project. Then I sought the way to realize anorganization or a company that can support persons withsuch capability and orientation for work, and I got the idea
to form a holding company. I thought the holding company
system could serve as a stage on which every employee
can act a role, that is, a platform for the overall group.
At present, I am seeking, with the presidents of thethree companies, how we should proceed as a group andhow the Holdings Corporation should cooperate with eachcompany.

Yamamoto The largest change for REVACS group in
FY2014 was that CEO Akazawa left the position of therepresentative executive of the three companies. Mr.
Akazawa, who had been a playing manager is able to keep
his mind solely on the management of the Holdings
Corporation now.
Akazawa At the shift to the holding company system,
we newly laid out the group’s principles and mission
goho-yoshi. It is not a new concept, but it is only an
extension of our conventional management principle. We
simplified it as ‘goho-yoshi’ as the previous management
principle was a little long. In order that the business is
accepted by society with the employees being able to workwith a pride and keep growing for the future, the company isrequired to incorporate the values of all stakeholders. For
this reason, we put our desire in one word goho-yoshi (goodfor all five sides). i.e. urite yoshi (good for seller) kaite yoshi(good for buyer), seken yoshi (good for society), tedai yoshi

Business
Operation

Professor Ohmuro specializes in
Social Business, which aims tosolve social problems applying thetechniques of business management.
He is active in a wide area being
chairperson of Kyoto Social BusinessSupport Executive Committee,
General Director of Kinki Social
Business Networking etc.

Ohmuro The word goho-yoshi sounds nice. The
company has to think about how to explain it to theemployees. It would be preferable if there were criteria bywhich employees could judge their behavior in terms of theprinciples, such as further detailed action guidelines.
Akabane I agree. It compactly expresses a
management principle. In my experience as a person in
charge of CSR in multinational enterprises, they had shortmission statements, that is, business concepts, which had
been transmitted to the employees. On the other hand, they
had detailed action guidelines, where behaviors were
defined in detail saying that one is allowed to do this or that
one cannot do that, which workers often used as abenchmark.
In addition, in the multinational enterprise, their
management principle has a device to enable theemployees whom the proprietor had never seen in person tocorrectly understand his intentions. Naturally as thecompany grows larger, the number of employees whom Mr.
Akazawa can talk with becomes smaller. It will therefore
become more and more important to have methods tomake the principle comprehensible to anyone reading it.
Ohmuro The ideal type of management is successfulwhen it is able to express its principle intelligibly to employees.
In other words, it depends on how far Mr. Akazawa cancommunicate with the employees.

Kenichi Akazawa
President and Chief Executive Officer
REVACS Holdings Corporation

Mr.Yamamoto has engaged in over
200 consulting works in wide
ranging business corporations
including steel, chemicals
machinery, food, textiles
manufacturers, distributors andthose in service industries. He
actively proposes aggressive
business strategies and transmits
messages to society.

Documents(good for employee) and mago-ko yoshi (good for future
generations)

Eiji Yamamoto

Mr.
Chief Consultant, Change Management
Consulting Dept., Consulting &International Business Division, Mitubishi
UFJ Research & Consulting Co., Ltd.

Communication

She has been involved in various
CSR projects all over the worldsuch as Starbucks Japan and manyother multinational businesses ofvarious kinds. She also serves asadvisor of the NGOs andCompanies Partnership Promotion
Network of Japan (NGO Center forInternational Cooperation).

Faculty of Business Administration,
Kyoto Sangyo University

Nobuyoshi Ohmuro

Human Rights/
Labor Practices

Professor

Environment

Makiko Akabane

Ms.
Country Director, Japan, CSR Asia

Yamamoto I have been presenting the group’smonthly management meeting, but I am not confident that
employees could explain such matters by saying “Thebusiness principle of our company is such and such” or “Myopinion of CSR is such and such”.
Ohmuro Once you have seen an overview, you will
see the whole picture. As Mr.Yamamoto has said, theemployees have not seen the whole picture yet.
The company must make daily efforts to have themsee it. It will be the next big theme how to extend
philosophy of Mr. Akazawa to them.
Akabane Company of the ideal type management
makes efforts not only in accurately extending their
management principles or judgment standards to theemployees through induction course etc., but also innurturing the personnel who receive their message. In thatsense it is important to bring up a missionary who canconvey the thoughts of Mr. Akazawa.

W te disposer’s CSR activity diminishes waste
Waste
Wa
generation— creation of new businesses isgenegeessential to cope with such a contradiction
Akazawa The vision of our group states that we aim
to found twenty goho-yoshi companies by 2026 to be a 10
billion yen business group.
Out of the eleven business projects being undertaken
40Communication

Dialogue with Experts

by the group, two or three are expected to be independentcompanies in five years or so. I would like to support staff
members who aspire to be the presidents of thesecompanies. I have a picture of making twenty such entities
by 2026 to achieve a sale of 10 billion yen level.

Ohmuro REVACS group is actively practicing CSR,
yet it faces a problem in that the more it promotes the
reduction of waste in the environment the less there is for it
to process, making steady business difficult. Finding
projects to compensate for this loss is a very important task.
The inauguration of a memento disposition service was amost sensible approach.
Akazawa The business principle and mission wereexpressed so far with the context of a waste disposal andenvironmental business. This time the term waste has been
deleted in the statement because of such contradictions as
you have just stated. Naturally no occurrence of waste isideal economically and environmentally. It is correct that weare a group of people who started in the waste disposal
business and have engaged in it for many years. We cannot
deny that waste occurrence is steadily decreasing even if itnever becomes zero. In order to adapt to such a change insocial conditions we need to shift to services which do not
simply dispose of the waste materials and prevent themfrom occurring.
OhmuroIs the biomass fuel business one of suchbusinesses?

Akazawa Yes, it is. And so is the memento
disposition service and grease trap cleansing. ‘swell’, thecleaning/cleansing service of the waste water treatment
facility, is targeted at the one step ahead of waste
generation. For those who have regarded their job todispose of the wastes, it is not easy to shift themselves toother service than waste disposal. I am also thinking of
expanding the business field gradually. I would not abruptly
transfer the business to the one in the quite different field,
but want to move to one stage before the waste disposal.

Ohmuro You mean some independent business will
emerge out of them, don’t you?
Akazawa Yes. But loss-making projects are notacceptable. It is important for a business to be set up as aprofit-making entity. Suppose present three companies arewaste disposers, the fourth or fifth company will be in thebusiness close to the three. To take the case of fuelproduction from the waste by REVACS Corporation, it is not
anymore a waste disposal business but an energy creating
business.
Ohmuro The time to rebuild the incineration system
built in the high-growth period will come in the near future. I
would like to suggest that the REVACS group be preparedto make a proposition with it which includes not only
technical aspect but also effect on environment, costs andan operating system to utilize it.

I oorderIn
d to break out of the shell and createa newn culture
Akazawa As I first said, a business has to keep
growing making profits persistently. In its process it isnecessary to actively communicate with the people fromNPO and NGO to understand the social challenges and find
new sources of business. It will eventually result in an
innovation. When the business companies bring it upbalancing its social and economic aspects considering thecurrent of age, timing, exterior and interior environment tolaunch it as a business, I believe that it will make arealization of an intention of good management whichcorresponds to the corporate social responsibility (CSR).
Ohmuro A business grows larger when the businesshas social and economic merits with their multiplier effect.
And the employees grow together. So, the company needs
to devise in order to have its employees understand that
CSR has a direct effect on their main business.
Akazawa I agree with you. As for myself, I have put
forward the social contribution activity with clear idea,
purpose and intention on my side, however, as the range ofactivity grows larger I have come to have a sense ofout-of-focus. I would like the employees share the original
intention of our CSR activity and together enjoy theopportunity of participating in it. I think the participants tothe 2015 Kodomo Nogyo Juku had a chance to have suchan opportunity.
Ohmuro The purpose of any activity not just CSR willlose its focus when it becomes routine. This need not be thecase if changes are gradual and new members are given thetasks of planning and organization of activities instead of41

Concept of CSR for REVACS Group
Persistent Approaches toward Sustainability of Society and BusinessAccountability
Mutual understanding

Organizational growth

Local
residents

Financial
institutions

Management
planning

Stockholders/
Investors

Human Rights/
Labor Practices

Publicadministration

Partners

Environment

Innovation
Fair business practices
Efficiency
Liability for distribution of profits

Clients

Business aspects

Social aspect

Individual growth

Communication

Business
Operation

Environment

NPO / NGO

Social contribution
through main
business activities

Collaboration
with stakeholders

Needs of a changing society
Community/Human rights/Environment/Management concept/ Mission/ Action guideline

Yamamoto REVACS management has just started tochange to a holding company system with the concept that
CSR corresponds to an intention of good management. The
company will face many new challenges with business andCSR activities as well. At this time, I can well understand the
REVACS’s present efforts focused on the human resource
development including a coaching system.

Yamamoto REVACS has so far adopted the strategy
specialized in the waste treatment, which you may call it amono-cultural strategy. In order to get away from it andachieve a new vision, it is required to recruit workers of adifferent type which the group has never had before andcreate a new culture with them.

Documents

Akabane Social contribution activity with theparticipation of the employees will be an effective tool toenable people who have different values share a common
viewpoint especially when a company has seen a rapid
growth or an organizational change. There are several points
that need to be paid attention. First, the purpose andprinciple of the activity —for what reason the activity ismade. Second, it must be an opportunity that theemployees cannot otherwise experience. Third, it has to besomething which adds to development of employees’capability. And the last, it should be something, if possible,that can be accepted with appreciation by the local
community.

Communication

mere repetition. It will also be important to build a system
which enables the employees to create a new program on
their own initiative.

Ohmuro When you hear frank opinions of your closely
related stakeholders including your employees, local
citizens, clients etc. you will find a new dimension or ideas.
When you can reflect them on your business operation or
CSR activity, the group can come closer to realizing its
vision. I suggest the company will consider having such a
public opportunity to hear from wide range of stakeholders.

In Appreciation of the Dialogue
I very much appreciated your valuable opinions and advices.
I regard FY2015 as a year for us to seek how the holdings
company should play its role in its inaugural year to support eachcompany to grow smoothly. Some of the opinions and indications
coincided with the problem we have, and it has made our tasks
for the next year clearer. We will go ahead steadily. We appreciate
your further assistance.

Ohmuro From the stand point to regard a holding
company system to be a platform, I would like to bring up aquestion of how to practice goho-yoshi in the management.
The concept of goho-yoshi needs to bear an objective
sense on that platform. The platform with abstract motto
could lead to the state of ‘anything goes’ and the group
could lose focus. I suggest that the function of the platform
itself needs to have some clear characterization.
42

Communication

TOPICS

Employees support children’s agricultural experienceand study, as regular staff
We hold 6-month ‘Kodomo Nogyo Juku’ (Children’s agricultural
school) directed to the fourth to sixth graders in primary schools in
Nishinomiya at the farm land near Kabutoyama to have themexperience rice cultivation. It aims to teach children pleasures anddifficulties of growing crops as well as the meaning of the cycle ofnatural resources through agricultural experience. The event has
been held since 2011 organized by Relief in cooperation of thesecretariat LEAF.
The event marked the fourth year in FY2014, and was held aspart of educational course for our new recruits with whole group’s
participation.
Rice growing
The rice seedling which was transplanted in May
had born rich grains in September. We harvested
rice following the traditional way as follows: first, we
cut the rice plant with a sickle and hang them on
the rack called hasa to dry in the sun, then threshed
the grain using a traditional foot thresher andremoved the hull of the grain in a motar or a bowl.

List of activities
The 1st session (May 31)

Compost-making; Onion harvesting;Planting seedlings of sweet potato and tomato;
Rice seedling planting.
The 2nd session (July 26)

Living nature observation; Weeding in the paddy; Broccoli
seedling planting; Sweet corn harvesting
The 3rd session (September 18/19)

Rice harvesting/Grain threshing; Sweet potato harvesting;
Curry and rice cooking
The 4th session (December 6)

Radish harvesting; Shimenawa making; Report writing

Planting and harvesting vegetables

Preparing the soil for cultivation

We planted seedlings of sweet potato and tomato
in May, and broccoli in July. We harvested
tomato in July and sweet potato in September.
In addition, we reaped sweet corn in July andradish in December and appreciated the tastes
of seasonal vegetables.

We began compost making in May mixing fallen
leaves from Mt. Kabutoyama with rice bran, hen
down and lime, which we repeated several times.
In July we turned over the soil to find it to havebecome a littler darker. And in October it had
become a matured soil with larvae of beetles
and Japanese drone beetles living in it. The soil
is used for the vegetable field at Kabutoyama
farm land.

Shimenawa making

Living nature watching
We caught living matters which were found in
the field, paddy field or rivers at Kabutoyama
farm land and observe them. We learned about
the circulation of water in natural environment aswell as about food chain.

43

Curry and rice cooking
We challenged curry and rice cooking and riceboiling with camping pots using vegetables
harvested in the Kabutoyama farm land.
Families of the children and us enjoyed the curryand rice cooked by the children. The curry andrice shared with many people under the blue
sky tasted especially good and filled all of us
with smiles.

In December we made shimenawa with the ricestraws which we have reaped. Having toughtime of making it for the first time children andthe parents have completed fine shimenawa
ornaments for the New Year’s Day.

Documents

Environmental Performance

The graphs show transition in the environmental performance by REVACS group for the past ﬁve years. The INPUT and
OUTPUT data are useful indices for us to improve our environmental approach.

Electricity consumption
Electricity consumption

City gas consumption
City gas consumption

CO2 emission

2,895,681

3,000,000

2,500,000

2,451,038

2,436,152

2,346,463

1,515

(m3)

2,000

2,500,000

CO2 emission(t-CO2)
5,000

4,226

4,200
2,000,000

1,200

1,500,000

800

1,000,000

400

500,000

0

0

1,060

1,500,000

723

760

500,000

0

4,000

2011

2012

2013

2014

1,879,971

1,891,591

2,000

1,908,098

1,283,909

1,000

2011

2012

2013

2014

(FY)

Gasoline consumption

CO2 emission

Gasoline consumption(Nm3)(t-CO2)80,000200

CO2 emission(kℓ)(t-CO2)50,00085

62,76970

40,000
150

159
139

82

80

35,11834,56930,27830,00040,00036,75792
39,712

100

Communication

71,880

80

60

100

20,00026,524

28,612

61

59

63

50

2012

2013

2014

(FY)

20,00040

10,000

20

0

2010

2011

0

0

2010

Water consumption

Documents

27,5380

Water supply

1,978,529

3,000

0

2010

(FY)

Natural gas consumption
Natural gas consumption

2,868

Human Rights/
Labor Practices

2010

60,000

4,263

Environment

1,600

4,420

1,298

2,000,000

1,000,000

2,517,016(t-CO2)Business
Operation

(kWh)

2011

2012

2013

2014

(FY)

Discharge into a body of waterIndustrial water

(m3)

(m3)

60,00053,54970,00060,000

6,565

50,00040,000

7,986

6,926

50,00042,96647,28648,481

2012

2013

40,0006,610

34,05430,00030,00020,0006,108

42,05645,342

45,98155,87854,94920,00010,00010,000
0

0

2010

2011

2012

2013

2014

2010

(FY)

CO2 total emission

2011

2014

Mileage of diesel oil
Distance covered(t-CO2)

Mileage

(km)

8,000

(km/ℓ)

2,000,000

6,000

6,318

6,414

6,871

3.50

7,003

5,927

1,500,000

1,369,449

1,408,393

3.04

3.03

1,514,380
3.13

4,000

1,000,000

2,000

1,569,880

1,710,485
3.30

3.19
3.11

3.10

500,000

2.90

0

0

2010

2011

(FY)

2012

2013

2014

(FY)

2.70

2010

2011

2012

2013

2014

(FY)

44

Documents

Environmental Measurement Results

REVACS practices periodical measurement of odor, water quality or air pollutants in compliance with laws and environmental
preservation agreement. In FY2014, we could clear the regulation standard in every measurement item the same as the previous FY.

Odor measurement results (Measured at four points on the border of the premises on October 27, 2014 )Offensive odor substance

Regulation standard

East side

West side

North side

1

<0.05

<0.05

<0.05

<0.05

Methy mercaptan

0.002<0.0005<0.0005<0.0005<0.0005

Hydrogen sulfide

0.02<0.0005<0.0005<0.0005<0.0005

Methyl sulfide

0.01<0.0005<0.0005<0.0005<0.0005

Dimethyl disulfide

0.009<0.0005<0.0005<0.0005<0.0005

Trimethylamine

0.005<0.0008<0.0008<0.0008<0.0008

Acetaldehyde

0.05<0.004<0.004<0.004<0.004

Propionaldehyde

0.05<0.004<0.004<0.004<0.004

N-butylaldehyde

0.009<0.0008<0.0008<0.0008<0.0008

AmmoniaSouth side

Isobutylaldehyde

0.02<0.002<0.002<0.002<0.002

N-valeraldehyde

0.009<0.0008<0.0008<0.0008<0.0008

Isovaleraldehyde

0.003<0.0004<0.0004<0.0004<0.0004

Isobutanol

0.9

<0.05

<0.05

<0.05

<0.05

Ethyl acetate

3

<0.1

<0.1

<0.1

<0.1

Methyl isobutyl ketone

1

<0.05

<0.05

<0.05

<0.05

Toluene

10

<0.5

<0.5

<0.5

<0.5

Stylene

0.4

<0.01

<0.01

<0.01

<0.01

Xylene

1

<0.05

<0.05

<0.05

<0.05

Propionic acid

0.03

<0.0005<0.0005<0.0005<0.0005

N-butyric acid

0.001

<0.0005<0.0005<0.0005<0.0005

N-valeric acid

0.0009<0.0005<0.0005<0.0005<0.0005

Isovaleric acid

0.001

<0.0005<0.0005<0.0005<0.0005

Odor concentration

30

<10

<10

<10

<10

Average

Air pollutant measurement results (Measured on October 27, 2014 [I] and March 12, 2015[II])
Unit

[I]

[II]

Emission standard

150

ppm

44

62

53

Emission per hour

0.42

m 3N

0.35

0.31

0.33

Emission per year

6.20

t

5.2

5.4

5.3

Emission standard

0.05

g/m3N

<0.001<0.001<0.001

Measurement item

Emission standard

NOx
Soot and dust

Water-quality inspection result (heavy metal etc.) (Sampling on June 16, 2014)
Measurement item

Unit

Regulation standard

ResultWater temperature

°C

45

24.3

pH

—

5.0 - 9.0

7.7

Cadmium

mg/ℓ

0.03

<0.005

Cyanide

mg/ℓ

0.3

<0.1

Lead

mg/ℓ

0.1

<0.01

Hexavalent chromium

mg/ℓ

0.1

<0.02

Arsenic

mg/ℓ

0.05

<0.01

Total mercury

mg/ℓ

0.005

<0.0005

Total chromium

mg/ℓ

2

<0.02

Copper

mg/ℓ

3

<0.1

Zinc

mg/ℓ

2

<0.01

Soluble iron

mg/ℓ

10

0.3

Soluble manganese

mg/ℓ

10

<0.1

Animal and plant oil concentration

mg/ℓ

30

<1

Mineral oil concentration

mg/ℓ

5

<1

Water-quality inspection by Nishinomiya city (FY2014)
Regulation standard

Apr.

May

June

July

Aug.

Sept.

Oct.

Nov.

Dec.

Jan.

Feb.

—

18

23

28

30

31

28

22

16

14

12

12

13

pH

5.0 - 9.0

6.5

6.9

6.7

7.0

6.8

6.5

6.5

7.0

6.6

7.0

7.1

6.4

BOD

600mg/ℓ

220

4

8

3

10

1

<1

84

230

270

7

8

SS

600mg/ℓ

250

4

2

1

<1

1

1

40

5

88

<1

<1

Measurement item
Water temperature

45

Mar.

Documents

Past Complaints and Accidents

FY2013
REVACS
Complaint: 0 caseEnvironmental contamination: 0 case
Physical injury: 3 cases
Description
While picking up a flexible container in the storeroom, the worker fell
down into the pit to cause costal bone fracture. He didn’t notice theborder of the floor and the pit.

Cause
Though the worker knew there was an opening he failed to watch his
step having been distracted by the flexible container.

Measure taken
The opening was closed up. We checked up if there were othersimilar spots.

While sorting the waste at the foot of a pile of waste, a large piecefell down upon the worker to cause a fracture of little finger.

To save labor the worker had not made the pile flat in advance.

Property damage: 8 cases

Business
Operation

While working on (and inside) the tank at the treatment facility under The work being behind the schedule, the lunch break was delayed by • It was instructed to wear a vest with cold insulator when working inthe scorching sun, the worker developed heat disorder-like symptom. two hours. The worker could not rest well.
hot environment.
We sent him to the hospital.
• It was instructed to have the worker take the regular rest break.
When a pile of waste includes heavy object, it has to be spread
before sorting.
Measure taken

Description
While reversing the vehicle to dump the load at the affiliate’s
treatment facility the vehicle collided with the pillar.

Cause
The worker presumed it was safe enough and failed to pay due
attention to rear safety.

At the client’s site while entering backwards, the driver tried to cut
back, when the rear corner on the front passenger seat side hit the
shutter rail and damaged it.

Wrong angle of backward approach required a cut back. The driver
was distracted by the front area and could not pay due attention torear safety.

The information of the accident was shared to call for attention.

The driver of the commercial vehicle hit the utility pole behind whileturning the wheel to reverse the car.

Being distracted by a baggage which dropped close to the foot, thedriver failed to pay due attention.

A rule to tidy up the car’s interior once a month was added anew tothe format for monthly driving report.

The vehicle hit the rail at the loading site of the treatment facility
when it moved forward with the retractable canopy opened.

The driver failed to check on the canopy.

It was instructed that drivers have to inspect the state of the automatic
retractable canopy from outside the vehicle. The procedure manualwas duly revised.

Environment

The information of the accident was shared to call for attention.

Human Rights/
Labor Practices

In the parking lot the commercial vehicle had a minor collision with a pole The driver was distracted by the parking fee adjustment machine and The information of the accident was shared to call for attention.
on the left front. The driver was reversing the car turning the wheel. failed to confirm surrounding conditions.
The sheet rail at the transshipment/storage site had been distortedwith the rail’s welded point being broken apart.

It was caused by a heavy machine which had driven close by thepillar in an attempt to push back the jutting waste.

A tape with reflecting coating was attached on the sheet rail so as
the heavy machine operator can see it.
The information of the accident was shared to call for attention.

While unloading the waste using the shovel, the waste which was
The shovel operator had not been told that the vehicle had thepushed by the shovel pressed the partition on the vehicle to deform it. partition.

The information of the accident was shared to call for attention.

Communication

The driver hit and damaged the overhead iron structure of the client’s He had been there many times to receive the waste and waswith attached arm of the vehicle. He had just unloaded the container in accustomed to the site. He presumed the arm would not hit thethe client’s yard and started the vehicle while lifting up the attached arm. overhead structure.

ReliefComplaint: 2 cases
Cause
The staff member had not confirmed the course well.

Measure taken
The work procedure was reconfirmed at the section concerned.

Untreatable items were mingled in the waste consigned to anaffiliate’s treatment site.

Check of the waste content was incomplete.

It was instructed to ensure the checking of the waste when collecting it.

Cause
The staff member did not watch his step well.

Measure taken
It was instructed to check the surrounding before the work whether
there is any hazard source or obstacle.

Documents

Description
A citizen informed us that our garbage truck is going off the regularcourse.

Environmental contamination: 0 case
Physical injury: 4 cases
Description
When getting off the vehicle the driver stumbled not noticing a
difference in level and injured his ankle.

While moving the used palettes from the container to a storage site, the staff The work was done by hand instead of using a forklift.
member got his hand caught between the piled up palettes and got injured.

The work procedure was reconfirmed at the section concerned.

While collecting non-burnable waste, the staff member turned therolling plate of the garbage truck (packer), when a bottle busted andhit and injured him on the right eyelid.

He covered the waste using a box not with a sheet.

The procedure was reconfirmed at the section concerned.

Driver’s assistant was run over his left foot by the front wheel andhad a bruise, as the driver tried to move forward after he got off.

The driver neglected to confirm the safe conditions and wasn’t aware The information of the accident was shared to call for attention.
that the assistant stayed close to the truck.

Property damage: 4 cases
Description
Cause
The driver parked the car on a sloping road using a hand brake to collect The hand brake did not work well due to an incomplete setting.
the waste. The truck started moving and collided with a car behind.

Measure taken
Strict reprimand was given to the staff member concerned. It was
instructed to all the staff to practice a thorough confirmation of safety.

Our car ran off the road in the gutter and toppled sideways on the
opposite traffic line when the driver hurriedly turned the wheel at thesight of oncoming car which crossed the center line.

In a prompt action the driver failed to avert the coming car.

Strict reprimand was given to the staff member concerned. It was
instructed to all the staff to practice a thorough confirmation of safety.

While passing by a parked car, the rear door of the car contactedwith the counterpart’s mirror.

Though it was a narrow road, the driver dared to pass by the car.

The information of the accident was shared to call for attention.

When vehicle car slowed down and pulled over to turn left, a motor
cycle which was trying to pass by contacted with our vehicle.

The driver failed to confirm the rearward safety.

Strict reprimand was given to the staff concerned. It was instructedto all the staff to practice a thorough confirmation of safety.

Cause
The driving recorder was checked. It turned out the truck had beenrunning within the speed limit. A care for the pedestrians or bikeriders was not enough.

Measure taken
We made all the staff aware of the fact that truck’s large body tends
to give a threatening impression to others.

Cause
The staff member focused on the speedy work and couldn’t wellperceive the surrounding conditions.

Measure taken
The collection spots which may have similar hazard source werechecked out. We called for attention of all the staff.

DaikyoComplaint: 1 case
Description
A motor bike rider informed us that he felt threatened by the roughdriving of a garbage truck.

Environmental contamination: 0 case
Physical injury: 1 case
Description
A staff member hit against the wall on the head and had a lacerate
wound when he looked back after picking up the waste laid in the
innermost recess of the collection spot.

46

Documents

Past Complaints and Accidents

Property damage: 4 cases
Description
The left side of our vehicle contacted with and damaged edge of theeaves while running through a narrow road in the residential area.

Cause
Measure taken
As the staff member was driving a larger truck than he is accustomed • It was instructed that the driver should know of an obstacle on theto, he was not sure of its width and the height and neither confirmed
road, if any.
the safety well.
• Thorough check of the width and height is required when it comesto an unaccustomed vehicle.

Our vehicle bumped into a car which had halted to cede ground tothe bus which was leaving the bus stop.

The flow of traffic being smooth, the driver unwarily failed to confirm
the safe conditions in front.

It was instructed to keep a safe distance from the car in front and to
anticipate possible happenings with driving.

While reversing the truck into the collection spot it contacted with a car. The check through rear view monitor was not good enough.

It was instructed to all the staff that the truck has to be guided in theplace with a poor view.

Going in the intersection, our vehicle contacted with a car which
ignored the stop sign.

Being on the priority road, the driver assumed that it would be safe.

It was instructed to drive more carefully than usual under a bad
weather condition.

Cause
The load was not fastened fast enough to the truck.

Measure taken
The process in using flat-bed truck was re checked to call for
attentions of all section members.

Description
The worker was stabbed on the back with a hopper blade while
engaged in a maintenance job at the drying plant.

Cause
He was at work near a sharp blade.

Measure taken
It was instructed that one has to remove all the blades off the hopper
before the maintenance work, and, to practice KY (Kiken yochi or risk
prediction) procedure in advance.

The worker sprained lower back while loading a unit of paper tube
(about 100kg) at the client’s site.

He lifted up the drum holding it sidewise in order to get it in thespace of the container to accommodate whole load at once.

It was instructed that a heavy load has to be loaded using heavyequipment, and we asked the relevant clients to implement as suchin their safety precaution rules.

The worker had a lacerate wound on the right knee with a flippedrotating blade while cutting a pipe using a grinder.

As scaffoldings were not available, the worker was using grinder
one-handed.

It was instructed that the scaffoldings have to be prepared if any
risks of losing balance is expected. The staff was given an outside
safety education course.

While collecting garbage the staff had a dislocation on the rightshoulder when he mounted the rear deck of the truck.

He was not aware of his declining physical ability with age.

The worker was advised to call his attention.

Description
The vehicle had a minor collision with the wall while going in reversein the waste generator’s site.

Cause
The driver failed to fully confirm rear safe condition.

Measure taken
The information of the accident was shared to call for attention.

The vehicle had a contact with the flower bed while reversing the carin the client’s parking lot.

The driver failed to confirm rear safe condition.

The information of the accident was shared to call for attention.

FY2012REVACS
Complaint: 0 caseEnvironmental contamination: 1 case
Description
While transporting waste material on a flat-bed truck a part of it
collapsed to drop.

Physical injury: 4 cases

Property damage: 13 cases

When the driver opened the canopy of container, it hit the web-camera It was early in the morning and no one was seen in front of the facility, It was instructed that the canopy’s opening/closing check before
in front of the treatment facility to damage it.
so the driver did not pay special attention choosing a parking spot.
departure has to be done in the designated location.
The vehicle had a minor collision with a parked car at the parking lotof the client’s.

Inexperienced in driving, the driver felt pressed in turning the wheel. It was instructed that the female employees must not drive wearing
Besides, wearing high-heeled shoes she could not quickly put on the brake. high-heeled shoes (3cm and above.)

While loading biomass fuel a piece of lump fell on the vehicle’s cabinand damaged the sheet storage site.

The biomass fuel had been coagulated in the steel tank to come off
in a large piece of lump.

It was instructed that if lumps are found they have to be taken out
and crushed before loading.

While compressing iron scrap inside the container using a heavy
The container was loaded with steel scrap beyond its upper limit inmachine, a part of scrap fell off to chap the machine’s window glass. height.

The information of the accident was shared to call for attention.

The driver started the vehicle whose canopy was not completely shut. The driver failed to confirm closure of the canopy.
The canopy hit the shutter rail of the treatment facility.

The information of the accident was shared to call for attention.

While entering the parking lot, the vehicle collided with the gate post. Safe condition on the left was not well confirmed.

The information of the accident was shared to call for attention.

While unloading the dump truck raising the rear deck, the container
door contacted with the enclosure of shredding plant.

Safety confirmation between the driver and the approach guide wasincomplete.

The information of the accident was shared to call for attention.

On the expressway, the driver steered in the wrong direction and hit
the road divider. The vehicle fell on its side.

The driver was a temporary worker with little experience of drivingthat type of loaded vehicle.

It was decided to educate the staff regardless of driving experienceand to assign the skilled drivers only.

While unloading using a forklift, the claws hit the affiliate’s vehicle.

Confirmation of the claw’s end was not enough.

The information of the accident was shared to call for attention.

The driver had a minor collision with a parked commercial car in theparking lot on our premises when parking his car.

Distracted by the other cars the driver failed to confirm the right sideview.

The information of the accident was shared to call for attention.

While arranging pallets using a forklift in the yard the operator had aminor collision with a parked car.

Despite the pallets piled up on the fork lift disturbed the operator’ssight, he did not fully confirm the safety.

The operator was given a driving guidance by the senior employee
for one month.

Description
We had a complaint that our collecting work near the railroad
crossing had blocked the passage.

Cause
Being in a hurry a consideration of other cars was lacking.

Measure taken
It was instructed that the staff has to observe the surrounding conditions firstso as not to block the passage of men or cars during the collecting work.

We had a complaint that our staff broke the block wall in the area by
a rough treatment of a folding container.

The staff has his hand slip and fell the container.

It was instructed that a container has to be properly folded and left
where it had been so as not to block the car’s passage.

A citizen pointed out that the collection vehicle was passing the nothoroughfare private road.

A change in collecting route had not been well informed to the staff
concerned.

It was instructed that the staff has to confirm the collecting route
before starting for the site.

A citizen complained that the garbage was left after the collecting
work.

Pieces on the corner of the container had been overlooked.

It was instructed to reconfirm after the work whether any garbage be
still left uncollected.

Cause
With no electricity, it was dark in the house. The staff member put
his hand on a wrong position and was thrown off balance.

Measure taken
It was instructed that everyone call to each other when working in the
dark.

ReliefComplaint: 4 cases

Environmental contamination: 0 case
Physical injury: 4 cases
Description
When taking a load out of the house, the staff member slipped his
hand and dropped it on the stairs. He was stuck between the load
and the wall to injure his neck and head.

47

While collecting medical waste, a needle-like object stuck in the staff He wore a thin pair of gloves.
member’s finger of the right hand.

The supply of equipment was reviewed.

While loading the glass plate on the garbage truck, the staff member
was injured his left arm with the broken glass.

Lack of safety mind.

The information of the accident was shared to call for attention.

While collecting garbage at the intersection, the worker contactedwith an approaching bicycle and had a fall.

The bicycle having appeared all of a sudden, the staff member hadno time to dodge.

It was instructed that one should pay due attention to surrounding safe
condition when working in a place on busy street such, e.g. an intersection.

Property damage: 4 cases
Description
When trying to turn left on an alley with a poor view, the truck
contacted with a bicycle which came running.

Cause
The driver failed to confirm safe conditions.

Measure taken
It was instructed to stop and look to the left and right on the spotwith a poor view.

While changing lane a motor cycle came sliding to hit our vehicle.
And our car hit a car on the right turn lane with its momentum.

The driver failed to confirm safe conditions.

Strict reprimand was given to the staff member concerned. The
information of the accident was shared to call for attention.

On turning right on an intersection, the truck contacted with anoncoming bicycle.

The driver failed to confirm safe conditions.

Driving aptitude test and counselling was given by the third party
institute for the staff member concerned.

Our truck collided with a car parked in front of the collection spot.

On a narrow road, while the assistant was asking for making way,
the driver tried to pull up the truck closer to the collection spot.

Strict reprimand was given to the staff member concerned. It was
instructed to follow the assistant’s approach guide.

Cause
Running dead slow, the driver assumed it would not happen.

Measure taken
It was instructed that the truck must stop instead of running deadslow when on a busy street and to pay special attention on the left
side, where visual observation is more difficult.

DaikyoBusiness
Operation

Complaint: 0 caseEnvironmental contamination: 0 case
Physical injury: 2 cases
Description
Our collecting truck contacted with a pupil’s school bag on his way
from school.

Environment

While collecting un-burnable garbage, the staff injured his foot with a The staff member had not checked whether glass or metal waspiece of glass stuck out of the bag.
mingled in hazardous condition.

The information of the accident was shared to call for attention.

Property damage: 4 cases
Description
When entering the collection sport in reverse, the truck had a minor
collision with a car approaching from the other direction.

Cause
The staff member failed to confirm surrounding conditions.

Measure taken
The information of the accident was shared to call for attention.

While collecting un-burnable waste the load caught fire on board.

Some steel cylinder and spray cans were mingled.

• It was instructed to confirm the content of the waste collected.
• We asked the municipal office for citizen’s through separation of
the waste following the rule.

When turning left, truck’s side guard contacted with the curb stone.

As there were many cars after him, the driver hurriedly made a sharpturn.

It was instructed that the driver has to be aware of the difference
between the fronts and back inner wheels when turning, and that theassistant has to visually confirm safe conditions.

Description
Leakage of the waste while picking up the waste at the client’s site.

Cause
The driver visited the site and picked up the waste not knowing thecap of the container was broken.

Measure taken‘Checking up of normal function of waste container’s lid’ wasincluded in pre-departure checking item.

While loading powdery waste material, fine particle scattered about.

The driver temporarily went out of the site without covering the load.

It was implemented that even in a temporary leave the load has to becovered with a sheet etc.

Description
The worker had a scald caused by hot water spewed out of theinspection cylinder while clearing the clog.

Cause
A procedure to regularly clear the clog had not been set up. A propermeans to inspect the interior of the facility was lacking.

Measure taken
Regular clearance of the clog was implemented in the work procedure.
An aperture was created to watch the interior.

The worker had a hand pinched with the door while guiding thevehicle. The vehicle had moved with the door unlocked during theunloading of the waste.

The worker’s guiding sign was not well received by the driver andvice versa.

The gesture in guiding the vehicle was standardized between the
directing and the driving sections and it was explained to everyone.

The vehicle bumped into the desorb equipment of a parked truck
while moving on our premises.

The truck was parked with the desorb equipment set in a risky
position.

It was instructed that a vehicle has to be parked after resetting thedesorb equipment to the regular position.

The operator tried to get off the heavy machine, when he stepped on
the steel rail and slipped to fall down.

A piece of unnecessary rail was equipped with the heavy machine.

The rail was removed and the modification was informed to all thestaff.

Communication

It was instructed that both a hand brake and a wheel stopper have tobe applied when parking on the slope.

Human Rights/
Labor Practices

The driver parked on a sloping road using a hand brake. When he got The hand brake did not work due to an incomplete setting.
off, the truck started moving and collided with the wall in front.

FY2011REVACS
Complaint: 0 caseEnvironmental contamination: 2 cases

Documents

Physical injury: 4 cases

Property damage: 9 cases
Description
Cause
Measure taken
The car had a contact with a tree when it turned left to exit the parking lot. The driver noticed an incoming vehicle and tried to give way in a hurry. The information of the accident was shared to call for attention.
While parking at the client’s site our car had a minor collision caused The other driver was distracted by the other parked car and failed toby a third party’s car.
notice our car.

The information of the accident was shared to call for attention.

The floor sheet (steel plate) of our storage yard was turned by the scraper. The scraper operator worked with the bucket’s edge raised.

The work procedure was once again got across to the section concerned.

Our truck hit a jutted structure at the client’s site while entering thesite in reverse to load the consigned waste.

The driver was concentrated in finding a right position to stop thevehicle and was not aware of the jutted structure.

We asked for an observer who looks after us when we work. Also,
we installed a pole in front of the jutted structure.

Our vehicle bumped into a car in front when it stopped suddenly to
let an emergency vehicle pass.

The distance between the cars was not long enough.

A training session directed to all our drivers was held concerning a
distance between the cars.

Collision from behind caused by the other car while our car wasparked outside.

The other driver lost his way and steered in a wrong direction.

The location was instructed to the sections concerned as anaccident-prone point to call for attention.

A repairing instrument (a ladder), which we were transporting on atruck, hit the utility pole.

The ladder was not fastened with a rope as it was a small distance to The information of the accident was shared to call for attention.
carry.

A minor collision with a post box while settling a container box.

Trying to be quick so as not to disturb the traffic, the staff failed toconfirm the safe conditions.

Our vehicle bumped into a car in front as it stopped at the yellow
traffic light.

Sections concerned were informed of the incident to call for attention.

ReliefComplaint: 3 cases
Description
A citizen informed us the garbage was scattering around thecollection spot.

Cause
Measure taken
The garbage had already been scattered before the collection work.
It was instructed to carefully clean and confirm the cleanliness as
A part of the waste was still remaining after our collection and cleaning. much as we can.

We had a complaint that our truck had kept other cars waiting fairy
long time while we were working on a narrow road.

Being in a hurry the staff could not afford to consider otherpassengers.

It was instructed not to disrupt other cars while collecting rubbish.

A citizen informed us that uncollected rubbish still remained after thecollection.

Some pieces remained in a corner of crow proof net.

It was instructed that the crow proof net be spread to check whether
no waste is left.

48

Documents

Past Complaints and Accidents

Environmental contamination: 0 case
Physical injury: 10 cases
Description
While cleaning the space under the stage, the dust box tumbled
down to hit the staff on the back of the head to injure him.

Cause
A safety catcher had not been installed.

Measure taken
The stopper was installed on the stage.

While sorting the construction waste material the staff member
stepped on a piece with nails sticking out and injured his left foot.

The staff member was working amidst the scattered wood materials.

It was instructed to take away the possible hazard source in advanceand to work assuring safe conditions.

When jumped off the heavy vehicle, the staff member hit against the
bumper of a parked small-size car to have an injury.

The staff member was careless enough to have jumped off without
confirming safety.

It was instructed to check the surrounding conditions in advance.

When moved left trying to dodge an approaching motor cycle, the staff The staff member did not watch his step well.
member stepped on the side gutter lid and had his left foot injured withthe loosened lid. He was running to the next collection spot.

The information of the accident was shared to call for attention.

When stepping on the ground on his right foot to get off the truck,the staff member twisted the ankle and had a bone broken.

The staff member lost his balance due to carelessness.

We called for an attention not to get off the car giving too muchweight on the body.

While taking out big refuse, the staff member was hit by a fire
extinguisher which fell down and injured his foot.

The staff member had not moved obstacles on the passage
beforehand.

It was instructed that surrounding conditions including possible hazard
source and obstacle have to be checked and grasped before the work.

While collecting un-burnable waste, the staff member had his right thumb The staff member was distracted by the rear conditions and was notcaught and injured between the container box and the rotary table.
fully attentive.

The information of the accident was shared to call for attention.

While carrying a piece of waste which weighed 10 kg, the staff
member tumbled entwined by a vinyl string on the floor.

Insufficient risk prediction.

The information of the accident was shared to call for attention.

The staff member injured his right mid finger with a sheet of glass
stuck out of the storage box for un-burnable waste.

Insufficient confirmation of surrounding conditions.

It was instructed to start the work after confirming surrounding
conditions.

When changing lane in order to skirt the car which had stopped at
the yellow light, our truck collided with a parked fellow vehicle
injuring two persons.

The driver had assumed that the car in front would keep on going.

Driving aptitude test and counselling was given by the third party
institute for the staff concerned.

Property damage: 5 cases
Description
Cause
While reversing the truck into the collection spot it contacted with the The driver did not confirm the assistant’s approach guide.
tail light of a parked car.

Measure taken
Thorough instruction was given that (1) while backing up, the assistant
has to guide until the car stops (2) the assistant has to stand before
an obstacle and give the sign to halt when needed, and (3) the driver
must not reverse the car before confirming the sight of the assistantin the side-view mirror.

While receiving the load on the client’s premises, our vehicle passed
over the water meter and broke its cover.

The driver had not confirmed the surrounding conditions.

It was instructed to thoroughly confirm the surrounding conditions.

Our vehicle bumped into a car waiting at stoplights.

The driver assumed the car in front would go forward as the flow of
the cars going across has been disrupted.

Strict reprimand was given to the staff concerned. It was thoroughly
instructed to all the staff to confirm safety.

The driver opened the door to get off, when the door was hit by a
motor cycle which was approaching straight from behind.

The staff member failed to confirm safe conditions behind.

The information of the accident was shared to call for attention.

While reversing a car to make a U-turn, the car contacted with therailing of a house.

The driver assumed that there was still a room between the railings
and the car.

Driving aptitude test and counselling was given by the third party
institute for the driver.

Description
Cause
We received a complaint that garbage dropped by the collection truck The staff member failed to check the closure of the truck’s rear door.
was scattering about.

Measure taken
The information of the accident was shared to call for attention.

A citizen informed us that raw garbage was left scattered on the wall. The staff member failed to confirm the conditions of the site aftercollection work.

• It was instructed that thorough cleaning has to be done after thework especially when the garbage is scattered about.
• Staff once again read the procedure manual.

We received a complaint that a parked garbage truck’s engine noise
was annoying.

It was instructed to use extra care when parking in the residential
area and stop idling as far as possible.

DaikyoComplaint: 4 cases

The driver assumed a short parking time would be acceptable.

We received a complaint that that a vehicle is idling away in front of
the apartment.

Environmental contamination: 0 case
Physical injury: 4 cases
Description
Cause
While collecting discarded bottles, the staff touched a broken edge to The staff member failed to confirm safe conditions.
injure his right hand.

Measure taken
It was instructed to try to prevent physical accidents when dealing withhazardous waste materials by using a thick pair of gloves, for example.

While bringing down a television stand from upstairs, the staff took atumble on the stairs and injured beneath the nose.

The information of the accident was shared to call for attention.

The rain made the stairs wet, and the staff missed his footing.

Having installed a unit of container on the premises of an apartment He was not aware of the difference in level.
house, the staff got behind to check the container’s location, when
he lost his footing due to difference in level and sprained the left foot.
While collecting waste the staff had his foot stuck in the gutter andfell to injure the foot.

The information of the accident was shared to call for attention.

Being focused on the work the staff member failed to care for his step. It was instructed to grasp one’s work environment.

Property damage: 7 cases

49

Description
While reversing the truck, it had a contact with a wall. (2 cases)

Cause
Confirmation of the rear safe conditions was not good enough.

Measure taken
It was instructed to all the staff that the assistant guide the approach
aloud, and without fail (when reversing a car).

When starting the truck, it contacted with a car. (2 cases)

The staff member failed to confirm safe conditions.

It was instructed to all the staff to always start the car after confirming
the surrounding conditions with mirrors and by visual observation.

While driving, the staff got clamp in his leg and collided with a car infront.

In a panic he could not react properly.

It was instructed to all the staff not to push oneself too hard when inbad shape, and to promptly pull up a car to a safe place.

Our car collided with an oncoming car which had turned the cornerat speed.

Our driver could not predict such a dangerous happening.

It was instructed to practice safety driving assuming we can facerisks of some kind or another when we drive.

While passing the intersection, our vehicle contacted with a car
coming from left.

The driver assumed that no car would enter into the intersection.

Documents

ISO26000 Reference Table
Core subjects and issues of CSR

Corresponding page

6.2

Organizational governance

6.3

Human rights

6.3.3

Due diligence

6.3.4

Human rights risk situation

—

6.3.5

Avoidance of complicity

P26-296.3.6

Resolving grievances

P26, 28-29

6.3.7

Discrimination and vulnerable groups

P26, 28-29

6.3.8

Civil and political rights

6.3.9

Economic and social and cultural rights

P26, 28-29

6.3.10Fundamental principles and rights at work

P26, 28-29

6.4

Labor practices

6.4.3

Employment and employment relationships

P4, 26-29

6.4.4

Conditions of work and social protection

P26, 28-29

6.4.5

Social dialogue

6.4.6

Health and safety at work

6.4.7

Human resources development and training in the workplace

6.5

The environment

6.5.3

Prevention of pollution

P19-21, 45

6.5.4

Sustainable resource use

P19-20, 22-23

6.5.5

Climate change mitigation and adaptation

P20, 22, 44

6.5.6

Protection of the environment and restoration of bio-diversity and natural habitats

6.6

Fair operating practices

6.6.3

Anti-corruption

6.6.4

Responsible political involvement

6.6.5

Fair competition

P3-6, 39-42

6.6.6

Promoting social responsibility in the value chain

P3-6, 39-42

6.6.7

Respect for property rights

6.7

Consumer issues

6.7.3

Fair marketing, factual and unbiased information, and, fair contractual practices

6.7.4

Protecting consumers’ health and safety

6.7.5

Sustainable consumption

6.7.6

Consumer service, support, and complaint and dispute resolution

6.7.7

Consumer data protection and privacy

6.7.8

Access to essential services

—

6.7.9

Education and awareness

P17, 30-32, 34-35

6.8

Community involvement and development

6.8.3

Community involvement

P30-33, 39-42

6.8.4

Education and culture

P30-32

6.8.5

Employment creation and skill development

P27-296.8.6

Technology development and access

6.8.7

Wealth and income creation

6.8.8

Health6.8.9

Social investment

P3-6, 15

P4, 15-16, 39-42

Business
Operation

P26-29EnvironmentP15-16, 29
P24-25, 29, 36-38, 46-49
P24-25, 27-28

Human Rights/
Labor Practices—

Communication———
Documents

P16, 30-35
P7, 9, 11, 23, 34-35
P7-12
P34-38, 46-49
P16——
P19-21, 45
P30-33

Editor’s Note
Thank you very much for reading our ‘REVACS group CSR Report 2015’.
In this report, the first issue by the group, we put an emphasis on introducing readers selected
information on various approaches by our group companies.
We will continue our effort to further improve the report as an important communication tool between
the stakeholders and REVACS group. We appreciate your candid opinion and impression of the report.
Rie Nitta
October 2015

CSR promotion office,
REVACS Holdings Corporation

50

REVACS Holdings Corporation
Contact address
CSR Promotion Office, REVACS Holdings Corporation
Taiyo Seimei Nishinomiya Bldg. 3F, 14-5 Roku-tan-ji, Nishinomiya, Hyogo, 662-0918, Japan
TEL: +81-(0)798-47-7704
E-mail: csr@revacs.com