GOOD HOLDINGS GROUPC S R R E P O RT

GOOD HOLDINGS Group Profile

GOOD HOLDINGS group will actively tackle various social
confining ourselves to the field of waste disposal businessIndustrial waste disposal / Beverage products recycling /Cleansing and maintenance of waste water treatment facility(‘swell’ project)

Okatazuke Service / Overseas Reuse

REVACS Corporation

Relief Corporation

Address: 2-1-16, Naruohama, Nishinomiya, Hyogo, Japan
Representative: Masato Akazawa, President and representative director
Paid-in capital: 81,000,000 yen
Employees: 43
Sales amount: 1,910,010,000 yen (as of March 2016)
URL: http://www.revacs.com/
Business description : Collection / transportation of industrial waste andspecially controlled industrial waste; Intermediate
treatment (shredding / drying); Recycling of unwanted
beverages; Cleansing and maintenance of waste water
treatment facility

Address: 2-1-26, Naruohama, Nishinomiya, Hyogo, Japan
Representative: Kenichi Akazawa, President and representative director
Paid-in capital: 10,000,000 yen
Employees: 31
URL: https://relief-company.jp/
Business description : Okatazuke Service (personal mementos arrangement /residential environment arrangement); Overseas Reuse

Asset management and holding company

GOOD HOLDINGS Corporation

Address: 2-1-16, Naruohama, Nishinomiya, Hyogo, Japan
Representative: Kenichi Akazawa, President and CEO
Paid-in capital: 50,000,000 yen
Business description : Business description: Publicity and integrated strategicplanning of the group, business promotion andmanagement assistance of the group companies

Collection of household rubbish andbusiness-related garbage

Collection of household rubbish andbusiness-related garbage

Grease trap cleansing

Daikyo Corporation

Daiei Corporation

Daikyo Clean Corporation

Address

Address

Address: 5-3-31, Kitagawara, Itami,
Hyogo, Japan
Representative: Kazuhisa Morishita,
President and representative
director
Paid-in capital: 6,000,000 yen
Employees: 30
Annual sales: 687,340,000yen(as of March 2016)
URL: http://www.d-aikyo.co.jp/
Business description : Collection/transportation ofgeneral waste (Itami City);collection / transportation ofindustrial waste: 2-1-16, Naruohama,Nishinomiya, Hyogo, Japan
Representative: Haruaki Terasaki, President
and representative director
Paid-in capital: 10,000,000 yen
Employees: 64
Annual sales: 1,239,820,000yen(as of March 2016)
URL: http://daiei.company/
Business description : Collection/transportation ofdomestic waste(Nishinomiya City); collection/ transportation of industrialwaste: 2-1-16, Naruohama,Nishinomiya, Hyogo,
Japan
Representative: Kazuhisa Morishita,
President andrepresentative director
Paid-in capital: 15,000,000 yen
Employees: 21
URL: http://daikyo-clean.co.jp/
Business description : grease trap cleansing

Editorial Policy
In April 2015, after the transfer to the holding company system in April 2014, we started being consisted of 5 group companies; REVACS
Corporation, Relief Corporation, Daikyo Clean Corporation, Daikyo Corporation and Daiei Corporation, and altered our corporate name to “GOOD
HOLDINGS”.
This year, we attempted to produce the CSR report in cooperation with the internship students under the theme of “friendly CSR report”,
capturing each of the group companies from a new point of view.
The report is edited in reference to the ISO26000 ‘Guidance on Social Responsibility’: the activities of GOOD HOLDINGS group arepresented in four sections as in the CSR Report, each of which can be referred to specific articles in ISO26000.: ‘Business Management (related toISO26000 (1) Organizational Governance, and (5) Fair Operating Practices)’; ‘Environment ((4) Environment)’; ’Human Rights/Labor Practices ((2)
Human Rights and (3) Labor Practices)’; ‘Communication ((6) Consumer Issues and (7) Community Involvement and Development)’.

1

problems without

Contents

History of REVACS Group
1960

1974

1976

1984
1993
1998
1999
2006

2007
2008
2010
2011
2013
2014

2015
2016

Daiei Eisei Inc. (present Relief) establishedCollection business of household rubbish andbusiness-related garbage started
Daiei Service Co., Ltd (present REVACS)
established Industrial waste disposal businessstartedDaikyo Kogyosho Inc. (present Daikyo)
established Collection business of household
rubbish and business-related garbage started
Recycling Center transferred to Naruohama,Nishinomiya, Hyogo
Facilities at Recycling Center expanded
Withdrawal from construction-related waste
disposal business
Collaboration system with shareholders
established
Shredding facility renewed;
Garbage collection truck equipped with a scale
introduced
Drying plant completed;
Biomass fuel business started
Reverse Management Center construction
completed
Beverage products recycling business started
Grease trap cleansing business started
Okatazuke Service business started
Overseas Reuse business started‘swell’ business (cleansing and maintenance ofwaste water treatment facility) started;
Completion and inauguration of the biomass
boiler
REVACS group transferred to the holding
company system
Okatazuke service/reuse service spun off andRelief Corporation established
Grease trap cleansing service spun off andDaikyo Clean Corporation establishedGroup name altered to GOOD HOLDINGS group

Object entity:

1984
Naruohama Head Office of Good Holdings group

GOOD HOLDINGS Group Profile

02

Top Message

03

Corporate Profiles

072015 Topics

15

Introduction of Internship

16

Feature: Child’s Dream Study Tour 17
Feature: Biomass Boiler－Long way to the installation－ 19
Business Operation

1993
Shredding facility was expanded

21－Management Planning

21－Financial Information

22－Organizational Governance

23－Compliance

24－Information Disclosure and Accountability 25
2006
Shredding facility was renovated

Groovy Vehicles －Responsibility－ 26
Environment－Targets and Achievement27
27－Efforts to Reduce Environmental Load 28－Material Balance

2007
Drying facility was completed30－Flow of Industrial Waste Disposal 31

Groovy Vehicles ー Teamwork－

32

Human Rights / Labor Practices

33－Targets and Achievement

33

2008
Reverse Management Center was completed－Occupational Health and Safety 33－Personnel Affairs

35－Creation of favorable work environment 37
2010
Grease trap cleansing service was inaugurated

Communication

39－Targets and Achievement

39－Social Contribution Activities

39－Communication with Clients

42－Approaches to Consumer Issues 43－Complaints and Accidents

45

Documents: Environmental Performances48

Documents: Environmental Data

49

2011
Okatazuke Service was inaugurated

Documents: Past Complaints and Accidents 50
2014
Biomass boiler was completed

Documents: ISO26000 Reference Table

54

GOOD HOLDINGS Corporation, REVACS Corporation, Relief Corporation, Daiei Corporation, Daikyo
Corporation and Daikyo Clean Corporation(This CSR Report is published also on each group company’s website and English version is publishedonly on the websites.)

Period covered:

FY2015 (April 2015-March 2016)*: Part of FY2016 activities is included

Date of issue:

October 2016 (The next issue planned in October 2017)

Area covered:Environmental, social and economic aspects of business activities

Guidelines referred to: International standards on the social responsibility‘ISO26000’; GRI Guideline 4th Edition;
Ministry of Environment‘Environmental Report Guideline’2Top Message

GOOD HOLDINGS Corporation was founded as a platform
to bring about goho-yoshi (good for all five sides)
Our company transferred to the holdings corporation system in April 2015 (one holding and asset management company and five group companies).
If I were to evaluate GOOD HOLDINGS in FY2015, I would give it the“Good, close to excellent”grade with ascore of 85 to 90 out of 100 points.
Regarding performance, the profit growth rates of two of the five group companies were slightly insufficient.
However, I am pleased to report that the other three companies improved their performance more than expected
and no major accidents occurred. One of the goals of the holdings corporation system is to increase the numberof group companies, so our growth from three to five companies can be positively evaluated.
From now on, GOOD HOLDINGS is aiming to be a company that everyone sees as a good one. This issignified by the word“good”in our name. In order to become the ideal company, I believe it will be important for
us to bring about goho-yoshi (good for all five sides). Through goho-yoshi, we will first achieve happiness inside
the company. Next, I believe our biggest goal for the corporation, employees, and myself as an individual is towork to bring happiness to society.

President and Chief Executive Officer
GOOD Holdings Corporation

3

Image of the president in theholdings corporation system
Our company transferred to the holdings
corporation system in April 2015.
I led employees as the president of threegroup companies until last year. This year, I am in
the position of leading the group as president of
the holdings corporation that manages five groupcompanies. I believe the function of the president
in the holdings corporation system is to leverage
individual abilities to the maximum degree andencourage overall harmony.
Group company presidents are required
to facilitate in order to achieve maximum performance in the company’s business fields.
I also believe the president of a holdings
corporation must work to achieve balance. If thecorporation is an orchestra, the president is its
conductor. Looking at the overall company, theemployees are the various instruments and thecorporate policy is the musical socre. Individual
professionals are stationed in optimum positions
to begin the performance. The conductor keeps
an eye on and guides the overall balance during
the performance. In carrying out our business, thepresident must sufficiently observe the dailychanging society and the circumstances ofcustomers while achieving balance by leveraging
and controlling the strengths of each business.
As the conductor who indicates the
direction for GOOD HOLDINGS, I will work
towards our statement of concept and mission of“goho-yoshi”(good for all five sides, namely theseller, customer, society, employees, and future
generations) to found 20 goho-yoshi companies
by 2026 and be a 10-billion-yen business groupaccording to our vision.

Management concept / mission

goho-yoshi (good for all five sides)Good
for seller
The business
entity grows
sustainably.

Good
for customerGood
for society

The business provides
the customers withfair and profitable
services.

The business solves
problems thatsociety has.

Goodfor employeeGood
for future
generations

The business backs
up the workers’
well-being andgrowth.

The business hands
down improving values
to the future
generations.

Action guideline

1. We work with pride and sense of responsibility.
We should take the job seriously with the awareness that we arepaid for our services and with the pride that we would always
repay customers with satisfactory results.

2. We balance both self-initiative and cooperativeness.
Self-initiative means one’s attitude to think about what one has
to do now and to put it into practice. Cooperativeness means tothink about others and work in cooperation with them. We should
balance the both.

3. We actively address the work.

We should keep on actively challenging new themes with a posturethat the work is interesting when we tackle it seriously.

4. We adapt to any circumstances. Survival of the fittest
is not the same as the law of the jungle.

We should be sensitive to a change and free from the past successes,
failures and conventions continuing our efforts to cope with any difficult
conditions.

5. We secure the proper profits.

We should realize that the generation of proper profits is indispensable
in order to respond the expectations of those for whom we areresponsible and to build the firm base of business for future prosperity.

Corporate Message
Grasp, Respond, Exceed
Creating GOOD every day.
Creating GOOD little by little.
No matter what job it is.
No matter where it is. Beginning or ending.
We would like to believe,
Even a little,
It does advance people, community and society.
Grasp the issue from our unique point of view.
Respond in our unique way.
Exceed what we are now.

4Top Message

5

Business from a global viewpoint

Thoughts on employee human resource cultivation

We have already been making progress in theOverseas Reuse business (overseas market expansion, considering and implementing models for future
growth) in the ASEAN area, where economic growth
rates are expected to rise. We have developed theoverseas markets in Cambodia, Thailand, Philippines
and Malaysia.
Over the past two or three years, our goal has
been to uphold our revenue base with existing
businesses and achieve further growth. We strive toexpand our primary business, waste treatment andrecycling, overseas in the future, using the Reuse
business as a foothold.
We also feel the importance of contributing tosociety as we create new businesses in the future.
The“commercialization of social issues”and“socialization of business”have been determined as themes
for the Group.
“Commercialization of social issues”refers tobusinesses aimed at resolving social problems.
“Socialization of business”refers to businesses
themselves being accepted by society, and businessand society moving in the same direction.
Also, through the business operation, we believethat creating a good society will result in good
citizens. Good citizens lead to good consumers withwhom we can do business. People tend to set overly
broad targets for doing business, but that is noteffective in many cases. Small to medium enterprises
like us must focus narrowly on small markets withspecific needs. I believe we should be devoted to ourwork so that we are chosen by the target customers.
When perceiving environmental business from a
global viewpoint, Japan today is suffering from theso-called“Galápagos syndrome.”The environment is
one issue incorporated into national systems, so it iscertainly an industry that is hard for other countries toenter. For that reason, we strive to take note ofJapanese environmental issues and new businesses
from our own viewpoint and to change the present
circumstances for the better in a unique way which is
described in our corporate message of“Perceive,
respond, and overcome.”

I will introduce two points to which we are
devoting especial attention as human resource
cultivation initiatives.
The first initiative is human resource cultivation
with awareness of new growth for employees. Thisencourages new growth without fixating on stationing
employees in a single section. I always hope that
employees have a professional awareness as members of society and advance to new stages. As thepresident, my mission is to back up this growth.
Worker’s growth also leads to growth for the company, offering the benefit of synergistic effects. Not only
proactively encouraging simple transfers to new
sections, we also consider the employee’s way ofthinking, personality and character and take measures for personnel allocation that leverages thesecharacteristics.
The second initiative is an induction course with
100 annual units. Employees in various positions
receive training tailored to their individual challenges.
This induction course is offered according toposition and issues. It also serves as a source forcreating lively workplaces.
We have strong notion that offering training inline with social circumstances and future-oriented
training leads to greater freshness and adaptivity andhas practical effects on our business.
The benefits of the induction course are also
reflected in our increased sales profit from FY2014 toFY2015. I believe this is because the employees who
participated in the induction course have fully accepted what they learned.
The resulting human resource diversity andemployees’serious attitudes are our strengths.
Among goho-yoshi,“Good for employee”(thebusiness backs up the workers’well-being andgrowth) is positioned as a particularly importantphilosophy. This is because we believe we must be acompany with happy employees. If we offer in-houseenvironments where people can work with peace ofmind, employees will feel motivated to further enhance this happiness. This desire then leads to social
contributions.

Enjoying life and work at the same level
I feel that enjoying and being devoted to life andwork at the same level is essential when working insociety. Things are not always enjoyable, and sometimes difficulties might be in the way. However, atsuch instances, one must think about how to act
rather than just running away from these challenges.
As I repeatedly experienced this process, I concluded
that enjoyment in work and life are the same thing.
If you enjoy your job, you will give a positive
impression to customers. You can also inspire
happiness among customers in that way.
To enjoy working, I think one must have courage
and be fully focused on the path that makes him or
her truly happy. It is important to have confidence inone’s own unique way of living when trying to do
anything.
Also, we must not forget that sympathetic
collaborators are needed to arrive at the goal ofachieving happiness. As I set the targets for theGroup’
s future, I constantly keep in mind the employees who will help achieve them.

Message to the next generation

The message I want to send to the next generation is,“Cultivate your ability to think.”This means
deeply considering the things that occur near us.
In this world, people sometimes have totally
opposite views on the same circumstances due todifferent viewpoints. In such cases, you cannot
correctly understand the issue if you only look at one
viewpoint. Examining both views is the way to learn
the true nature of the issue and to come up with agenuine resolution.
In this way, I hope the members of the next
generation will make efforts to engage in deep
thinking.

6

Corporate Profile

REVACS Corporation

REVACS contributes to the clients’ businessthrough safe and reliable waste treatment service
Collection, Transportation and Intermediate
Treatment of Industrial Waste
REVACS mainly conducts a sequence of waste disposal service
collection and transportation of industrial waste generated bymanufacturing companies to transshipment and storage, intermediate treatment (drying/shredding) and transportation to thetreatment site.

Drying Facility
Biomass fuel is produced from organic waste
Capacity: 90.9m3/day (24hr)
Licensed item: Sludge, waste oil, waste acid, waste alkali,
animal and plant residues
Date of installation: May 1, 2007
*Calorie of the biomass fuel is two thirds of the coal (4,500kcal/kg)

Biomass fuel

Shredding Facility

Shredding/sorting and volume reduction of solid waste

Capacity: 50t/day (8hr) *Licensed capacity: 94t/day
Licensed item: Waste plastics, metal scrap, glass waste, concrete waste,
pottery waste etc. (total 8 items)
Date of installation: February 10, 2006

Transshipment and storage Facility
Waste is temporarily stored before treatment
Reverse Management Center
Capacity: 735m3
Licensed item: Sludge, waste acid, waste alkali, waste plastics, plant andanimal residue etc. (total 7 items)
Installation date: March 11, 2008
Stock yards in shredding facility building
Capacity: 221m3
Licensed item: Sludge, waste plastics, plant and animal residue, scrap
metal etc. (total 14 items)
Installation date: February 10, 2006

Recycling of Beverage
Products
UnpackingDrying Facility

To be made into biomass fuelContents

Shredding Facility

Container

To be recycled
at the affiliates’sites

To be made into fertilizer

Cleansing and Maintenance ofWaste Water Treatment Facility
We cleanse various tanks and piping at the waste water treatment
facility and dissolve malfunction and eliminate foul odor caused byclog dirt. We have introduced one of the most powerful ultra-highstrength vacuum trucks in Japan to offer low-cost and rapid service.
<Major services>• Cleaning/cleansing of waste water treatment facility• In-pipe cleansing and inspection of the plumbing• Cleaning/cleansing of various tanks• Cleaning of side ditches and catch basins in the factory

7

Disposed beverage, such as outdated orinferior products, are brought to Reverse
Management Center. Then they areunpacked before the solid containers andthe liquid contents are separated. The liquid
is made into biomass resource at the Drying
Facility, and containers are treated at ouraffiliates’ to be recycled.

■ Consigned amount of material / Produced amount of biomass fuel（t）

■ Consigned amount of material■ Produced amount of biomass fuel■ The number of services assigned to swell in FY 2014（case）

40,000100
80

30,00060
20,00040
10,000

20

0

0
2007

2008

2009

2010

2011

2012

2013

2014

1Q

2015

3Q

2Q

4Q

1Q

2Q

2014

3Q

4Q

2015

REVACS’s Role in Recycling-oriented Society
At REVACS sludge or plant and animal
residues from food manufacturing plantor food processing plant are made into
biomass resource after a drying
process. About half of the biomass
resource is used by farmers as material
for fertilizer. Then farm products are inturn processed by food manufacturers
or directly sent to the consumers’ table.
Also waste food, which is reprocessedat an affiliate of ours, is used as animal
fodder as part of a circle of recycling.
While, the other half of the biomass
resource is incinerated in the boiler at
the cement plant as an alternative of theoil or coal. And its ash is used as amaterial for cement production.

Cement / Paper Manufacturing Plants

Consumer

Environmental
Study

Shredding
Biomass Fuel

Foods
Separation /Sorting

REVACS
Corporation

Fertilizer Material /Soil Improvement Material

Industrial Waste

Plant Cleaning
Service

Waste Generators / Food Manufacturing Plants

DryingTransshipment
Storage

Farm Products

TOP MESSAGE
2015 was a good year as we were able toarchive the target sales and profit. Also, we realized thatthe businesses launched 2 or 3 years ago began tosprout. To be specific, swell service is showing healthy
growth and we are thinking of expanding the business byriding on the strength of faster cleaning at lower cost.
REVACS has been engaged in collection, transportation and intermediate treatment of industrial waste.
In the group companies, REVACS can be characterized
as a capital-intensive industry. We invest aggressively
into machinery and equipment and also strive to create
the working environment in which employees can worksafely and securely.
Since many of our services are difficult to be
seen directly by clients and locals, we would like toestablish a trusting relationship by informing them of ourbusiness through this CSR report.

Masato Akazawa
President and Representative Director
REVACS Corporation
8

Corporate Profile

Relief Corporation

We promote 3R through our service and propose
a life-style in the recycling-oriented society
Okatazuke Service
We offer the best suited plan for a full-scale tidying up
and serve as a partner of clients’ creation of acomfortable living space.

Memento disposal service
We tidy up the room and sort out the memento in it.
We also take on recovery of the original condition which
includes house cleaning, odor elimination anddisinfection.

Living space clearing out service
We offer clearing out service of the room in preparationof home care or on occasion of moving to the carefacility. We also tidy up the room or a whole houseoverwhelmed with garbage, which may have beencaused for some reason, and remove unwanted articles.

Overseas Reuse
It is an approach to deliver the disused articles collected in the Okatazuke Service to someone who needs and reuses themsomewhere in the world. We mainly export to Southeast Asian countries (Thailand, Cambodia, Philippines, and Malaysia) and sellthem at local recycling shops or at auctions. Thanks to the Overseas Reuse project, we have successfully abated the charge ofRelief’s service for the clients.

MementodisposalLiving
space clearing out

MementoNeed

To be handed over to the client

Unwanted
articleTo be reused

To be disposed of as waste

9■ Transition of the Okatazuke Service performance (by quarter)（case）

300
250
200
150
100
50
0
2Q

3Q

4Q

1Q

2011

2Q

3Q

4Q

1Q

2012

2Q

3Q

4Q

1Q

2Q

3Q

4Q

1Q

2014

2013

2Q

3Q

4Q

2015

Approach toward 3R (Reuse, Reduce and Recycle) service as a business
Since the high-growth period of
1960s Japan has become amass-production/ mass-consumptionsociety and people have enjoyedbountiful life. However, on the other
hand, many environmental problems
have arisen such as massive amountof waste, global warming, air andwater contamination etc.
After year 2000, in the trend oftransferring toward environmentallyfriendly recycling-oriented society,
Relief Corporation has implemented
3R as a business in connect withthe group companies.

20th century
Throwaway age

Japanese
population

21th century
Change in values

Aging society
withfewerchildren

Things which we need
Mass production
Mass consumption
Mass disposal

Age of 3R

Thingswhich
are not
usableanymoreThingswhich
are not
usableanymore‘Mottainai’ mind
• Resource-saving life

RecycleReuse as resources
not as wastes

Reuse
Repeated useof still usable things

Affluent life

Thingswhich
we needRecycling ofresources

Reuse ofunwanted article(Okatazuke Service /Overseas Reuse)

ReduceCareful use to
reduce garbage

Introduction of
automatic
measuring system

TOP MESSAGE
2015 was a year of steady growth. Okatazuke
Service and Overseas Reuse Service are getting on track
and we are in the process of expanding and improving
the services.
The whole employees are advancing with themotto to solve the clients’troubles from a new perspective.
In order to fulfill our social responsibility alongwith conducting business activities, we have beenproactively engaged in CSR activities such as provisionand disclosure of information to the clients.
We contribute to the clients and society and aim
to be the most secure, reliable and indispensable
company in Japan through the provision of the services
which is better not to exist.
Due to the corporate divestiture, we are required
to be independent as a group company in FY2016. We
will make all-out efforts to tackle the challenges with thebroadest possible view both domestic and overseas forthe solution of each client’s problems.

Kenichi Akazawa
President and Representative Director
Relief Corporation
10

Corporate Profile

Daikyo Clean Corporation

We aim to support the citizens’ life and the local
business as an indispensable social infrastructure
Grease trap cleansing
We offer various hygienic-related services such as sanitary management which includes cleansing of grease trap (oily water separatingtank)※, cleaning of the plumbing such as drainage pipe installed in the kitchen at restaurants, hospitals or schools.
Recovered sludge is recycled in the treatment facility at REVACS or the affiliates’. We have a vehicle with a high-pressure washer aswell as portable washer and are prepared for regular cleaning of the drain pipe to prevent it from clogging and for emergent trouble
cases.
※Grease trap (oily water separating tank): a device to prevent oil or dirt from directly flowing in the sewage system

Major services• Grease trap cleansing • Waste water drain pipe cleaning• Duct cleaning • Insect and rodent control

11• Cleaning of miscellaneous waste water drain pipes

■ Transition of the grease trap cleansing service performance (by quarter)
（件）

2,000
1,600
1,200
800
400
0
2Q

3Q

4Q

1Q

2Q

2010

3Q
2011

4Q

1Q

2Q

3Q

4Q

1Q

2012

2Q

3Q

4Q

1Q

2013

2Q

3Q
2014

4Q

1Q

2Q

3Q

4Q

2015

Contribution to the maintenance of clean environment of the town
and the restaurants
Periodical cleaning of the grease trap at the restaurants’kitchen can improve the sanitary condition, and it
eventually prevents water pollution from occurring. Amount of discharged sludge as well can be reduced.
Along with expanding the range of service such as high-pressure washing of drain, cleaning of miscellaneous waste tank, we are constructing secure frameworks for the clients with a focus on proper disposal highly
regarding thorough hygienic management and compliance.
Water pollution prevention / Proper waste treatment

Grease trap cleansing
ProprietarycompanyFCmainoffice

Reporting andmanagement of
the condition ofgrease trap

Daikyo Clean
Corporation

Cleansing andmaintenance ofgrease trap

Area manager

Store

TOP MESSAGE
Daikyo Clean is a new group company which
was spun off from Daikyo Corporation in 2015. We areengaged mainly in cleansing of grease trap installed in
the kitchen at restaurants, hospitals or schools.
It has been 6 years since the start of grease trap
cleansing service in Kansai and we have produced
sufficient results. Also, we were able to establish abusiness office in Kanto region for the purpose ofdeveloping a new market. Our business in Kanto generated 30,000,000~40,000,000 yen in sales in the first
financial year and got off to a better start than originally
expected.
Although the competition increases in themarket, we aim for the further sales growth and makestrong efforts in sales and marketing in 2016.
We would like try out new opportunities with“sincerity”and“ambition”in every employee’s mind inorder to answer the request and expectation of as manyclients as possible.

Kazuhisa Morishita
President and Representative Director
Daikyo Clean Corporation

12

Corporate Profile

Daikyo Corporation

Clients’ satisfaction lead to local contribution andemployees’ accomplishment
Service for corporate
Collection/transportation of industrial waste
We collect industrial waste and transport them to intermediate
treatment facility or final disposal site. We own various types ofcollection vehicles and containers and provide the safe andappropriate service in compliance with laws and regulations.
Also, we introduce an electronic manifest system in order toimprove the operational efficiency of industrial waste collection /transportation.
Daiei offers the same service.

Service for corporate
Collection/transportation of general waste
We collect business-related garbage from about 1000 clients(restaurants, supermarkets offices etc.) in Itami city and bring it into
the municipal disposal center.
Also, we suggest the thorough separation of difficult items todispose of properly and strive for the appropriate disposal.
Daiei offers the same service.

Service for public administration
Collection/transportation of household rubbish
We collect household rubbish from about 34,000 homes incommission of Itami City, Hyogo. We collect and sort the garbage
into combustible/non-combustible, bottle, plastic bottle, waste
plastic container etc. in accordance with the administrative specifications and strive to contribute to the recycling society.
Daiei offers the same service in commission of Nishinomiya city.

TOP MESSAGE
Since our inaugural year 1962, we have collected house hold rubbish and business-related garbage
from restaurants etc. in Itami City and surrounding areas
maintaining a living environment where citizen can enjoy
a comfortable life and supporting citizen’s efforts inproper disposal, volume reduction and effective use of
the waste.
2015 was a valuable year as each businessgrew steadily and resulted in sales growth compared tolast financial year.
The grease trap cleansing service which wasborn in 2010 in Daikyo has grown steadily and spun off
into the independent group company. We believe thecorporate culture of Daikyo“sincerity”,“cleanness”and“ambition”would be of much help to the new company.
We would like to keep being a reliable company
and growing up in cooperation with the clients and local
society.

Kazuhisa Morishita

President and Representative Director
Daikyo Corporation
13

Corporate Profile

Daiei Corporation

We contribute to maintenance of living environment inlocal society and creation of recycling society throughthe business activities.
Service for corporate
Waste measurement system
We introduced a Scale Packer system (a garbage truck), which candirectly weigh loaded waste, and consolidate the data of eachclient’s consignment (waste amount).
Thanks to introduction of Scale Packer, we can show the clients anobjective amount of waste treatment. Thanks to its introduction, wecame up with some proposals on inhibition or reduction of client’swaste occurrence. The visualizing of the waste as digital figure
proved to be useful. Client’s motivation toward reduction of waste
was boosted and we saw better-than expected actual reduction asa whole.
We have also adopted an accounting system to charge a fee at ameter rate, in which reduced waste occurrence results in reduced
waste treatment cost.
Daikyo offers the same service.

Service for individuals
Collection of household bulk waste
When moving large stuff like table or cabinet out of house, there aremany problems such as“too heavy”,“too small door”or“toomany steps”. We solve these problems by carrying them out
courteously and promptly by our expert staff.
Daikyo offers the same service.

Service for corporate
Collection of business-related bulk waste
There are various types of disused items and bulk waste from offices and factories.
We prepare various types of collection vehicle and propose theappropriate collection plan and dispose of them properly in accordance with each standard such as Home Appliance Recycling Act.
Daikyo offers the same service.

TOP MESSAGE
We have been engaged in collection and transportation of general waste including household rubbish
and business-related garbage in Nishinomiya City and incollection and transportation of industrial waste both inand out of Nishinomiya City over fifty years.
In 2015, we realized that pursuit of improving
working environment and diligent and vibrant corporate
culture became factors of the business growth. There aremany diligent employees in whole group but especially in
Daiei, our members have many ideas which support thepractice. We share the business ideas and opinions tosolve the problems cooperatively.
We are aiming to be the secure and reliable
company by seeking possibilities of contribution to theclients and local society and keeping self innovating
through the daily work.

Haruaki Terasaki
President and Representative Director
Daiei Corporation14

2015 Topics
19th Environmental Communication Awards

2015 Award for Companies Promoting Experience-based Learning Activities for the Youth

February 24th, 2015 ‘/ REVACSGROUP CSR Report 2015’
received Excellence Award in
Environmental Report Section of‘19th Environmental Communicahosted by Ministry oftion Awards’
Environment and Global
Environmental Forum.

March 9th, 2015 / As the activities
of‘Kodomo Nogyo Juku’s agricultural school)(Children’
was highly evaluated, we
received Judges’Encouragemen
Prize (SME section) of Award for
Companies Promoting Experience-based Learning Activities
for the Youth.

＜Feedback about the report＞
In the group corporation system, GOOD HOLDINGS Corporation
develops the 3R business regarding the future of disposal industry andtop commitment, introduction of business and dialogue with experts
clearly show the expectation of development with new perspectives.
The CO2 reduction by introducing biomass boiler in the process of
producing soil improvement material is excellent efforts not only
environmentally but also socially and economically. It is highly appreciated that they showed the negative information and try to communicate
with local society.

2015‘Kodomo Nogyo Juku’(Children’s agricultural school)

Sailing Team earns World Championship berth

November 23rd, 2015 / Our Sailing Team placed 6th at Snipe Japan
Championship and won the ticket to the World Championship held in
June 2016 in Brazil.

s Dream’Start Supporting NPO‘Child’
December 16th, 2015 / We donated a part of thes Dream’the NPO supporting
proceeds to‘Child’s independence mainly in Southeast
children’Asia.

The 1st session: May 23
Opening ceremony; Leaves collecting; Preparation of Compost
making; Vegetable seedlings planting; Rice seedling planting;
Vegetable harvesting
The 2nd session: August 8
Weeding in the paddy; Summer vegetable harvesting; Stream
dweller watching
The 3rd session: September 19
Rice harvesting; Compost mixing; Vegetable harvesting; Panelmaking for environmental panel exhibition
The 4th session: October 24
Sweet potato harvesting; Outdoor cooking;The 5th session December 5
Radish harvesting; Compost making; Panel making for environmental panel exhibition; Shimenawa making; Closing ceremony

Reception of JICA Induction Course
Japan International Cooperation Agency Kansai
international center (JICA Kansai) gives induction
courses for municipal employees relevant towaste issues in Asian countries. We accepted
the trainees in June, November and March in
FY2015.

Announcement of the 8th Medium-term Management Plan
March 25th, 2016 / We held the reception inorder to announce the 8th medium-term
management plan (FY2016-2018).

■ History of Award winning
FY2014 ‘Kankyo Hitozukuri Kigyo Awards’Encouragement Prize‘18th Environmental Communication Awards’Environmental Report Section, Excellence Award
FY2013 ‘17th Environmental Communication Awards’Environmental Report Section, Encouragement Prize
Y2012‘Nishinomiya Chamber of Commerce and Industry 70th Anniversary: Special Award for Environmental Management’‘CSR2 Project’Compliance section, Ministry of Environment Industrial waste Section chief Prize‘16th Environmental Communication Awards’Environmental Report Section, Encouragement Prize

FY2011 ‘NISHINOMIYA APPLIED PRIZE’‘15th Environmental Report and Sustainability Report Awards’Sustainability Report section, Excellence Award
FY2010 ‘CO2 Minus Project’Daily Life section, Special Awards special Award (Encouragement Prize)
FY2009 ‘6th Eco-Products Awards’Eco-Service section, Judging committee chairman’‘13th Environmental Report and Sustainability Report Awards’Sustainability Report section, Excellence Award‘13th Environmental Report and Sustainability Report Awards’Environmental Report section, Excellence Award
FY2008 ‘7th Japan Environmental Management Awards’Environmental Management section, Encouragement Prize
FY2007 ‘11th Environmental Communication Awards’Environmental Report section, Encouragement Prize
FY2006 ‘10th Environmental Communication Awards’Environmental Report section, Encouragement Prize‘10th Environmental Report and Sustainability Report Awards’Environmental Report section, SME Prize‘4th Partnership Awards’Grand Prize

15

Introduction of Internship ～CSR report project～
Activities

Group photo

Management plan announcement

Company tour

Company tour

Meeting

Meeting

Interview

Interview

Internship students made the CSR report under the theme of“friendly CSR report”, hoping as many people as possible readit. They created concepts, conducted many interviews, hadeditorial meeting every week and wrote articles.

Impressions of Internship
Shinnosuke Minami（Konan University, Hirao School of Management）

1st Program Hand-made picture book
Under the theme of letting children to know about GOOD HOLDINGS,
we made the picture book which can be the help for working father
and mother to explain their children about the job.

I hope this CSR report would provide somemotivation for stakeholders to think about environmental issues.

Shiori Honda（Kwansei Gakuin University, School of Sociology）～Story～Akira is an elementary school student andhas Dad working for GOOD HOLDINGS
group. Dad canceled the play datebecause of the rush job. When Akira
stormed out of home and ran around thetown, he tripped over the banana peel. He
threw it away in the nearby dust box andout came a fairy. The fairy said he would
grant Akira three wishes in return for his
doing good. Akira asked for the first wish
with curiosity.
“I want to eat many snacks!”
Then, many snacks appeared. Akira wassurprised that the wish came true. He
thought of the second wish and recalledt play with Dad. Akira asked
that he couldn’for the second wish.
“I want my Dad’s job to disappear”
Then, the whole city was filled with thegarbage.
Akira hastily asked for the third wish.
“Get the job back to Dad”
Then, the garbage disappeared.
Now Akira is proud of Dad doing helpful
work for the town.

I learned the things which I hardly experience in daily
life such as studying tour in Thailand.

Yuan Xin（Kobe College, School of Letters, Department of Intercultural Studies）

I enjoyed the fulfilling internship through making anddiscussing CSR report with other intern members. I
hope more to work in Japan.

Keiko Murakami（Kobe College, School of Letters, Department of Intercultural Studies）

I learned the meaning and the importance ofworking through this internship. This program was agood experience for me to work as a member ofsociety.

Yasutaka Ishizuka（ Kindai University, Faculty of Applied Sociology, Major in
Environment and Community Design）

The activities of the internship lead me to know
about“working in society”.

Kosuke Kashimoto（Kwansei Gakuin University, School of Economics,
Department of Economics）

The six month Internship was a precious experience
for me to learn about“connection between
company and society”and“environmental efforts”.

Coordination of Internship
The internship program has been conducted in cooperation with NPO
Community Business Support Network. The NPO coordinated theprogram along with the project plan, such as once a week meeting andattending of interviews.

Ayaka Mizuno（Konan Women’s University, Faculty of Letters, Department
of Japanese Language and Culture）

I hope this CSR report would convey the thoughtsof people working in GOOD HOLDINGS Group to
the readers.

16Visiting Child’s Dream
Our staffs and one of the Internship students from
Kwansei Gakuin University visited Child’s Dream
activities in Thailand.
We have been to the biggest refugee camp, Mae lacamp, the school and the placement facilities
s dream.
supported by Child’

Our first meeting with Child’s Dream is back to the year of 2014. We decided to support them after knowing the great activities of Child’s Dream and their sincere and diligent attitudes towards the activities. We
invited two founders to Japan for having the lecture meeting intended for our staff and the internshipstudents. This time, we visited them in order to return a favor.

Activities of Child’s Dream

Why we support

In the late 1990s, the economy slowly moved from planned
economy to market economy in the Mekong Sub-Region
countries such as Cambodia, Vietnam and Laos. These
countries of“the Association of Southeast Asian Nations”(ASEAN) have achieved remarkable economic development inthis rapidly changing society. On the other hand, the gap
between urban and rural is widening drastically and serious
humanitarian crises still occur complexly intertwined with the
problems such as economic inequality, civil wars and politicalinstability.
Child’s Dream was established in 2003 as a charitableorganization dedicating
unconditional help forunderprivileged children
with few educational
Myanmar Vietnam
opportunities due to humanLaosrights violations.
They have been engaged in
Thailandthe activities with a goal of
Cambodia
improving children’s
Mekong River
medical and educational
environment in cooperation
with communities

Relief Corporation held up the management concept under
the title of“Goho-yoshi (good for all five sides)”and aim tosatisfy both seller and customer and to contribute to society.
We are actively engaged in activities to solve various social
issues with goals of the employees’realization of their own
growth and affluence and construction of sustainable society
for the next generation. Furthermore we also would like tocontribute to the realization of the affluent society for thepeople all over the world.
We launched the overseas reuse business in 2013 which is anapproach to deliver the disused articles collected in the
Okatazuke Servise to people who reuse them in othercountries. We have exported the items mainly to Southeast
Asian countries so far. The more we visited the outlying areasof each country, the more we saw various kinds of social
issues and economic disparities.
s Dream”which
We sympathized with the ideas of“Child’s independence by giving educational
supports children’
opportunity for their future solution. Therefore we decided tocontribute part of our profit.

Procedure of Donation
Disused items collected in Okatazuke service are reused bypeople who need them in other countries. Since it is more
important for developing regions to establish necessary
infrastructure than purchasing reusable items, in order to giveback to society, we donate part of the profits from sales toChild’s Dream who supports the improvement of living
environment, healthcare and education.

17

Disuseditems collectedin Okatazuke
Service

Overseas
Reuse

Donation of part of the profit from sales

Youth Connect Foundation

Shiori Honda
What impressed me the most was the refugee
camp. That was a totally different world for me.
This is just a part of conflicts and poverty
problems occurred not only in Thailand but also
all over the world. We vaguely see these
problems and it could be‘something we don’tknow = something never happened’unless weare properly informed.
I thought that the effort of Child’s Dream makes
many people be aware of the issues.
The people we met in Thailand appreciated thelearning opportunity itself. Now I would like tothank for having the opportunity to learn whichI’
ve taken for granted.

This is a picture of Job training facilities.
Students were practicing sales training
program when we visited there. The
language used in the programs is English
so that they can acquire practical skills andbe industry-ready.
There are also IT related or cookery training
programs. In full-fledged cookery training,
students plan menus and buy ingredients
within a weekly budget. Thanks to thesepractical programs, there are few employment mismatches and turnover.

Minmahaw Higher
Education Program (MHEP)This is a picture of prep school facility
where students study for entering university. We held a discussion meeting andasked them about their dreams. They havea lot of dreams such as to be a teacher orpolitician and studies hard to attain theirgoals. Since I am a university student, theycame to ask me about Japanese university
and my academic major after the meeting.

Mae la Camp (PTMJC)
Approximately 30,000 people live in this camp. The premises are fenced off forsafety reasons and visitors are required to obtain permissions to enter the area.
Thus, many young people who were born and raised here do not know the outside
world. In the camp, there are the houses built of woods and leaves and some people
raise wild pigs and chickens as livestock. There are also schools established byChild’s Dream and other organizations. Some students obtain knowledge and work
ID and work outside the camp.

s Dream
The achievement of Child’
The activities of Child’s Dream are divided into 3 parts,“Health”,“Basic Education”, and“Higher Education”.
Education is especially a powerful driver of poverty reduction and sustainable economic development.
It is important to improve their ability to understand and judgment through the education for constructing the basis of cultural
peace and social connection. Also, it can generate a high level of income and high-quality opportunity for employment. However,most children cannot receive adequate education due to their health problem. Therefore Child’s Dream provides children withhealth program and life-saving treatment so that as many children as possible can get the educational opportunity.

HealthBasic Education

Higher Education

We aim to reduce infantmortality and provide education for children.

We aim to offer educational
opportunity for all people toimprove literacy and create
alternatives to exploitation.

We aim to construct adequate knowledge, technicalcapacity and communicativeskills to generate appropriate
income and opportunities for
employment.

18

Biomass Boiler－Long way to the installation－
The biomass boiler has been operated since December
2014. The installation reduced CO2 emission and city
gas consumption and resulted in regulation of increasing electronic usage thanks to using the energy generated in the facility. There is a long and hard way to thes reveal
installation of this eco-friendly facility. Now let’the long way to the installation.

Biomass boiler born of thethoughts for facility reform― What was the motivation ofUnbeaten by troubles― Were there any changes after the
installation?

― Were there any other options otherthan the biomass boiler?
Akazawa: we had thought of installingincinerator but met several problems
then we hit the idea of biomass boiler.
― Through the installation, were
there any negative voices in thecompany?

Kojima: Since installation of facilities
costs much, financial department asked
us“will it pay?”Also, there was a voices possible to stably acquire
worrying if it’wood chip used for fuel.
As for the funds, we use the subsidy
system operated by the government,
and as for the acquiring of fuel, we
persuade them by showing the contracts drafted with clients.
Akazawa: Not only dealing with thevoices from the inside, we also had
struggled in price negotiation with aconstruction company.

19― What is the benefit of the installa-

tion?

installation of the biomass boiler?
Kojima: Before installing the biomass
boiler, we had used a boiler run on city
gas but because of the ever-rising costof fuel, finding the effective way ofboosting revenue stood as a major
issue. Then we started to think of
installing a biomass boiler which is not
run on fossil fuel.

Good for environment,
good for people

Kojima: Since the way of operation andadministration changed, our staff was
required to learn new skills. We strains
to improve the skills more than ever.
―Did you have any difficulties when
you started operating new facility?

Kojima: We tried hard to make staff tothink and act spontaneously. We would
like them to decide by themselves.
Akazawa: The drying plant which has
been operative since 2007 also had thetroubles and we had struggled to build
the operation system for first 2 or 3
s a disaster when the mechaniyears. It’cal trouble occurred. It could be theinfluential problem to sales and profit.
But I get these situations positively as it
can make our organizational powerstronger through seeking the solutions
for the troubles and we can get theknowledge in return.
Now staff members think and act for
more stable operation of the boiler.

Interviewees
Masato Akazawa
President andRepresentative Director
REVACS Corporation

Takeshi Kojima
Section chief
Disposal Center
REVACS Corporation

Kojima: we can stably supply fuelthanks to the boiler. Substantial
reduction of energy usage and emissionof CO2 are also the big benefits. Theseare valued by the government andsociety. I was pleased to have a visible
evaluation.
Akazawa: We had got the negative
voice about the former boiler“making
fuel by using fuel is something wrong?”
but now we overcome this incompatible
situation.

Passion for biomass boiler― I can easily feel your passion forthe biomass boiler.
Kojima: I have a strong attachment.
ve been involved in this project
Since I’
from the start up, I cannot leave, ort want to leave. Mayberather say, I don’that is because I can realize myself
improved everyday in the business. After
graduating from university, I entered thecompany and used to be in charge ofsales. But my major was science, I
moved to the present department. I was
facing the issues to solve every day but
it feels good to be able to do somethingt do. I’m spending fulfilling days.
I couldn’Kojima: I enjoyed working as a sales
representative, but I feel more challenging at the present position. As I feel
more responsible… I have to manage tooperate this biomass boiler, bet-thecompany machines and equipments.
m also in charge of coaching personnelI’and feels“I have to foster competenthuman resources”. This also makes me
feel more responsible.
Akazawa: REVACS had been engaged
mainly in collection and transportation of
t invested
industrial waste and hadn’much in facilities. The more variety offacilities we invest in, the more we feelthat“we have to improve our skills”.
― Do you think you have the stronger

passion for the biomass boiler thananyone?

Introduction of the Biomass Boiler Reduced
CO2 Emission and City Gas Consumption

Kojima: I believe that I know about thissbiomass boiler more than anyone. It’
not just about the technical skills, but I
know this boiler was installed thanks tothe cooperation of many people. This
boiler is my buddy.

At REVACS the biomass boiler was completed and was inaugurated asa new heat source for the drying plant in December 2014.
At the drying facility, city gas was conventionally used, while wood chips
recycled from the construction waste are used as fuel for the biomass
boiler. As the incineration of wood chips is regarded to be of carbon-neutral nature, its CO2 emission is virtually zero, and energy cost
can also be reduced.

■ Outline of the Biomass Boiler
Type: Fluidized bed boiler

Fuel: Wood fuel chips

Generation : Screw type steam power generator
Capacity: Max. 92kW

Reference : • Concentrated odor generated by the drying facility isused as combustion air.
• Being subsidized by Ministry of Economy, Trade andIndustry for energetics rationalization projects.

Interviewer’s remarks
Yasutaka Ishizuka
What’s most impressive in the interview was theirstrong passion for the biomass boiler. I feel theirstrong thoughts for the boiler in hearing the harshstory of the installation. Thanks to these difficulties,
staff members can work with passion and pride forthe boiler. By seeing the biomass boiler not only fromthe viewpoint of technical skills but also from theviewpoint of“person”, we were able to uncover a
new perspective of the biomass boiler.

20

Business Operation

REVACS group seeks economic and social development
promptly responding to various external changes.
Management Planning
Formulation of medium-term management plan
We have a group-wide management strategy,
which we reflect upon the measures and policies
of each one of the group companies and sections.
To cope with changes in the external or internal environment
we formulate a medium-term management plan every three

Objectives in the 7th medium-term Plan
(FY2013-2015) Basic strategy

years and reflect it upon the measures and policies of eachone of the group companies and sections.
The achievement in FY2015 the final year of the 7th
medium-term management plan is as follows. In the 8th
medium-term management plan, we aim to progress by
setting the existing waste disposal business as a revenue
base and placing start-up business launched after 2011 as
the engine of growth.

Achievement in FY2015

Objectives in the 8th medium-term Plan
(FY2016-2018) Basic strategy

Holdings-wide● Human resource management: Development● Formulation of the 8th medium-term manage● Shift to the holding company system● Movement to maintain the trust and confidenceof every stakeholder● Optimum human resources management

ment plan● Introduction of coaching system in humanresource development by job type and workers’
rank● Publication of‘CSR Report’by REVACS groupof pleasant working environment, humanresource development and skill improvement,
new graduates and mid-careers recruitment tosecure human resources● Material resource management: Securement ofbusiness location and site, facility planning● Funding: Funding optimization● Brand management: CSR promotion,enrichment of publicity/IR, consideration andimplementation of CI renewal

REVACS● Countermeasure against the rising energy cost
● Development of new businesses● Productivity improvement(Efficiencies in sales,● Stable operation of the biomass boiler● Expansion of new business(swell)transportation and treatment of wastes)● Taking full advantage of the services andconcentration of resources in the specificmarket●Consideration and preparation for the next plantDaiei ･ Relief【Daiei】●Consideration and implementation of the planfor continued profitability● Securement of profitability of new projects●Expansion of reuse business● Productivity improvement of collection/trans-

portation service● Franchise operation of new business(Okatazuke service)● Development of supplier and market of new

business(Reuse business)【Relief】● Okatazuke Service: Improvement of cost

efficiency, increase of the number oftransactions by improving sales and marketingin Kanto region, Development of nationwide
franchise operation● Reuse Service: Development of overseas
market, consideration and implementation of
the business model for the next growth

Daikyo ･ Daikyo Clean【Daikyo】● Consideration and implementation of the planfor continued profitability● Securement of profitability of new projects● Productivity improvement of collection/trans-

portation service● Service area expansion of new business(grease trap cleansing)【Daikyo Clean】● Sales and marketing improvement to increase

the number of transactions● Enhancement of differentiation by reinstallingthe outsourced services.

21

GOOD HOLDINGS group saw increase in revenues and profits.
The group’s sales in FY2015 totaled 3,854,000,000 yen, increasingby 227,000,000 yen (6.3% year-on-year) over the previous year. The
total operating profit of the group was 274,000,000 yen, increasing
by 94,000,000 yen (64.3% year-on-year) over the previous year.
Along with the substantial performance of existing waste disposal
business, all of the new business(※) achieved the better performance
than previous year.
REVACS Corporation recorded the sales of 1,910,000,000 yen,increasing by 78,000,000 yen (4.3% year-on-year) and its operating
profit increased by 57,000,000 yen (91.3% year on year) over theprevious year thanks to the considerable achievement of cleaning

Environment

service‘swell’. Daiei Corporation/Relief Corporation recorded thesales of 1,239,000,000 yen, increasing by 50,000,000 yen (4.3%
year-on-year) and its operating profit increased by 92,000,000 yen(179.5% year-on-year) over the previous year thanks to the development of franchising Okatazuke Service and the establishment of thereuse service market.
Daikyo Corporation/Daikyo Clean saw sales of 687,000,000 yen,increasing by 81,000,000 yen (13.4% year-on-year) and its operating
profit increased by 8,000,000 yen (14.0% year-on-year) over theprevious year with its grease trap cleansing project having progressed
steadily in Kanto region.

Outline of FY2015※Business that launched after FY2011

REVACS: Cleaning and management of effluent treatment facilities
Relief: Memento disposal, overseas sale of reuse products
Daikyo Clean: Grease trap cleansing of restaurants

Sales amount(million yen)※Consolidated accounting adopted in FY2015

4,000
3,230

※Consolidated accounting adopted in FY2015(million yen)

300

3,854

274

3,626

3,444

Human Rights/Labor Practices■ Operating profit in group■ Sales in group

3,200

Business Operation

Financial Information

250

2,873

200

2,400

199
175

150
1,600

100

800

147
114

50

0

0
2012

2013

2014

2015

2011

(FY)

2012

2013

2014

2015

Communication

2011

(FY)

■Sales amount/Operating profit
REVACS
Drying section

Shredding section

Collection and transportation section

OthersOperating profit

Sales amount(million yen)

Operating profit(million yen)

2,000
1,600

1,749

1,699

1,831

1,910

160
120

1,433

1,200

120

80

800

0

63

2013

2014

Documents

59

400

70

40

34

0

2011

2012

2015

(FY)

ReliefHousehold rubbish

Business-related garbage

Okatazuke Service

Overseas Reuse

Operating profit

Sales amount(million yen)

Operating profit(million yen)

1,600

250

1,200

1,019

969

1,118

1,188

800

200

144

150
100

400
0

1,239

76
39

40

2011

2012

50

51

0
2013

2014

2015

(FY)

DaikyoHousehold rubbish

Business-related garbage

CleansingOperating profit

Sales amount(million yen)

Operating profit(million yen)

800
600
470

541

576

400
200

100

687

39

47

52

80

605
60

60

69

40
20

0

0
2011

2012

2013

2014

2015

(FY)

22

Business Operation

Organizational Governance
Organizational management system
We put emphasis on‘Securing transparency’
and‘Smooth execution of the business’
GOOD HOLDINGS group strives to operate the businesswith transparency to continue to be trusted at ease by all the
stakeholders.
s management committee
GOOD HOLDINGS group’comprised of staff above assistant manager level is held
monthly to follow up and discuss sales performance andprogress of major projects of each company and to takenecessary measures. Also, we share the sales-related
information such as sales performance, successful caseexamples and promising ideas of sales promotion in thecommittee meeting.
This system enables us to identify strength and drawbacks
with our members, to review our business activity andpropose ideas for further improvement.

Implementation of Management System
Utilization of environmental management systemand occupational safety and health management
systemBecause our business has direct impact on environmental
condition, we have acquired accreditation of the relevant
environmental management system.To be more precise,
REVACS and Daikyo have implemented a system based on
specific requirements of‘ISO14001’and so has Daiei, which they utilize in theirbased on‘Eco-Action 21’
operation.
Promotion of these systems is administered by thesecretariat in each group company.Each sets annual
program (Plan), operates (DO) and reviews in the monthly
committee, external or internal audit to check whether it isproperly operated (Check). At the end of the FY activities are
summarized and reviewed for the following FY (Action). We
continuously improve our management system in such acycle of PDCA.
As a proprietor of waste treatment facilities, REVACS
regards disasters or accidents as the greatest environmental
damage. We also obtained integrated certification of
OHSAS18001 (occupational health and safety management
system) and ISO14001 in 2008.

23■ Business Management System

GOOD HOLDINGS Corporation

Group Board
Group Management Committee

REVACS

ReliefDaikyoDaikyo Clean
Daiei●Management conference/Regular meeting
Company’s policy and tasks are discussed for the smooth execution of
the business●SR Committee/ Environment Committee
Environment management system-related matters are discussed anddecided●Daily meeting
The day’s job and the point to be noticed are confirmed. Problems andcountermeasures are also discussed.

Internal and External Audits
In internal audit we adopt the specialist’s opinionfrom outside
To check the effectiveness of the integrated management
system and its performance we conduct annual internal andexternal audits every year.
We have invited Mr. Sasa, an expert environmental
auditor to our internal audit team for objectivity.

Top Patrol
ReliefDaiei

Daikyo Clean

Relief

At REVACS monthly patrol by CEO is held as one of therules in the management system. In the patrol it is checked
whether or not the procedures are duly observed, orwhether arrangement and cleaning is well performed. The
results are recorded pro memoria. The patrol is done without
advance notice. In FY2015, 93 items were pointed out
including objects of guidance and advice.
In addition to above patrol, patrols by GOOD HOLDINGS
president and executives are also held at REVACS, Daiei,
Relief and Daikyo Clean.

Relief Corporation, which deals with clients’personal
information in its Okatazuke Service,
has obtained Privacy Mark. It
implements strict information control.
Relief has set up rules anddirections on handling of personal
information. It annually holds a course
for employees on information handlingas well as the basic knowledge suchas the purpose of using personal
information or the risk of information
leaks.

State of Compliance

Implementation of Compliance Evaluation

No grave violation in FY 2015 also

We are ready to rapidly adapt to a legal change
utilizing‘Records of compliance evaluation’■ Relevant laws (in part)
Major contents

Waste disposal and cleaning act

Waste disposal standard, manifest management, making contractand its management, requirement with collecting/transporting
trucks (a sign or a mark to be displayed and holding of the
documents)

Clean Air Act

Emission standard of NOx, dust etc.

Sewage Water Law

Discharging standard of water to sewerage, etc.

Noise Control Law, Vibration
Control Law, Offensive Odor
Control Law

Noise, vibration and odor standard

Road Traffic Law

Running speed, no stopping/no parking, overloading ban

Road Trucking Vehicle Law

Obligation of checkup and maintenance of the car

Act on the rational use of energy

Requirement of energy consumption report, appointment of aperson in charge etc.

Act on promotion of global
warming countermeasure

Assessment of greenhouse gas and reporting

Occupational Health and Safety
Law

Measures to secure safety, appointment of safety and healthpromoter and its publicity, cleaning practice etc.

Ordinance on Prevention ofAnoxiaMeasurement of oxygen concentration, regular stock of protective
equipment and escaping tool and their checkup etc.

Fire Service Law

Formulation of firefighting plan, training and checkup of the fire
prevention facility etc.

Environmental preservationagreement between Nishinomiya
City

Method of measuring air pollution /foul odor etc., and its
frequency

Documents

Legal imperatives

We manage the records of laws applicable to GOOD
HOLDINGS group as a tabulated list of legal requirement in. We have
our‘Records of compliance evaluation’established a procedure to evaluate whether the laws are
duly observed and take corrective action if any violation
should be found.
In case of a legal change relevant to our business, werevise the corresponding article. Then we inform the relevant
sections of the legal change and actions they need to take.

Communication

We have specified the relevant laws to be observed
company-by-company and see to it that they are duly
observed. We ad libitum check whether the reports havebeen submitted to the relevant authorities in time or whether
the business has been properly run according to law.
No grave violation was observed in FY2015 alike in theprevious FY.

Human Rights/Labor Practices

We obtained Privacy Mark and implemented
strict information security measures.

Environment

CEO patrols in person to observe theoperation of management system

ComplianceBusiness Operation

REVACS

Personal Information to be Strictly Controlled

Records of compliance evaluation

24

Business Operation

Information Disclosure / Accountability
Publication of CSR Report /Environmental Report
Reports being utilized by the groupcompanies as communication tools
Out of our desire to keep many people informed about waste
s activities, REVACS
disposal business and our group’
Corporation published a report in FY2002. Relief Corporation
and Daikyo Corporation followed suit in FY2008. The reporthas been published every year edited by the employees. The
contents of the reports have been enriched year by year.
On occasion of the shift to the holding company system,
respective CSR reports andEnvironmental Reports of eachcompany were integrated into one
edition. Our first group report‘REVACS GROUP CSR Report2015’received Excellence Awardof‘19th Environmental. We will
Communication Awards’
continue to further improve thereport as one of the important
communication tools to unite us
with you stakeholders.

Information Disclosure on Sanpai Net
REVACS

Daiei

DaikyoWe disclose information conforming to‘Goodstanding waste disposer
qualification’standard’Upon a significant revision of the evaluation system of excellent
waste disposer,“Good-standing waste disposer qualification
system*’was newly founded in 2011. Each group companies
have been accredited as such by the Prefectural government of
Hyogo, Osaka and other municipalities.
‘Sanpai-Net’(Industrial waste information net) run by Industrial
Waste Management Enterprise Development Foundation is so
structured as to conform to the transparency standard of‘Good-standing waste disposer qualification system’, in which
each of GOOD HOLDINGS group companies has been uploading the information including license, financial statements etc.
*Good-standing waste disposer
qualification system: a system run
by prefectural authorities andordinance-designated cities. It
accredits the waste disposers who
fill all of the 5 qualification
standards. The five standards are:(1) actual performance andcompliance (2) transparency ofbusiness (3) efforts in environmental consideration (4) electronic
manifest, and (5) sound financial
strength.

25

Sanpai Joho Net:
http://www.sanpainet.or.jp/

Briefing Meeting
Business performance is open to all employees
Briefing meeting to report sales and profit performance, whichis meant for not only managers but all employees including
staff and temporary workers, is held monthly at each of thegroup company. Entire or section-by-section profit and its
analysis are reported.
s business performance to theDisclosure of the company’
employees has helped them properly understand the state ofbusiness and given them a feeling of participation in thebusiness operation, which in turn reflects on solution ofproblems or improvement in performance.

Announcement of Management Plan
All employees share the policy andthe objectives of the company
In March 2016, the reception to announce the group’smanagement plan was held in the presence of 170 employees.
FY2016 is the first year of the 8th medium-term management
plan which is formulated every three years and the presidentsof the each group company stated respective basic strategies,
objectives toward FY2018 and the messages for employees.
It turned out to be an occasion for the employees not only tohave in common the ideas of top managements and objectivesof entire group but also to have mutual exchange with thecounterparts in other group companies.

̶ Sense of responsibility ̶

Business Operation

GroovyVe h i c l e s

A wide range of vehicles is used in the GOOD HOLDINGS Group.
Of course, people are the ones who drive these vehicles.
These drivers work with great dedication based on their enthusiasm.
We asked the drivers of swell project and GT Busters about their feelings.

Environment
Human Rights/Labor Practices“swell,”owned by REVACS Corporation, is an ultra-high strength

vacuum truck with an air flow of 140 m3/minute, one of the highest inJapan. There are only three of these unique trucks in Japan. This
service, specialized in environmental infrastructure cleaning at plants,
offers the cleansing of tubs, plumbing, tanks and other parts of plant
waste water treatment facilities, at low costs and rapid speeds withthis highly functional truck that other companies do not possess.

Communication

Tomoki Kaku (Operations Division, DAIKYO CLEAN Corporation)
Hidehisa Fuku (Operations Division, DAIKYO CLEAN Corporation)

To make customers happy
I am confident that other companies cannot do a better job than we do.
We mainly perform grease trap cleansing at facilities that have kitchens,such as restaurants and large shopping malls. We cleanse these grease
traps more thoroughly than any other company with the aim to makethem as clean as brand-new traps. Also, We advise customers about
daily maintenance, piping, and other information, so there are many
opportunities for communication. Among these, I feel the mostgladness when a happy customer says,“thank you.”

Documents

Koji Ogura(Section chief, Operations Division,
REVACS Corporation)
Kenichi Maesako(Operations Division, REVACS Corporation)“swell”combines“safety”and“well”

What is GT Busters?
We offer various hygienic maintenance services such as cleansing ofgrease traps (oily water separating tanks) and cleaning of drainage
pipes. Recovered sludge is recycled in the treatment facility at
REVACS or our affiliates. We have a vehicle with a dedicatedhigh-pressure washer as well as a portable washer and are preparedfor regular drain pipe cleaning to prevent clogging and deal with any
troubles that arise.
<Major services>• Grease trap cleansing • Waste water drain pipe cleaning• Cleaning of miscellaneous waste water drain pipes• Duct cleaning • Insect and rodent control

Our ultra-high strength vacuum truck has 3.5 times the suction powerof traditional vacuum trucks, allowing us to work at height differences
up to 100 meters. While we collect sediment with this tremendous
suction power, it is extremely important to carry out thorough safety
management considering the possibility of accidents and otherdangers. We have a system in place to ensure safety. Namely, workers
are divided into two tasks: the worker that manipulates the hose andthe worker that monitors this work from the vacuum truck. The suction
is immediately stopped if there is any danger. Also, scrupulous
preparations are required before starting operations.
The operations with this ultra-high strength vacuum truck are enabled
by many professionals, including meetings between sales representatives and customers and work instructions given to the workers.
Moreover, collected organic sludge can be dried and re-used as abiomass resource. Therefore, we view the waste as an importantsource of recycled energy and are proud to serve a role in creating asustainable society.

26

Enviroment

As a Company that Supports Recycling-oriented Society
GOOD HOLDINGS is Operating with Consideration for the Environment■ Targets and Achievement of Operation
Theme (Objective)

Plan Target for FY2015

Do Performance for FY2015

Check Result

Action Targets for FY2016

REVACS
Reduction of energy
consumption in thetreatment/transportationof waste (per basic unit)

Electricity: not to exceed 88.5kWh/t

94.98kWh/t

Electricity: not to exceed 94.03kWh/t

Gasoline mileage: minimum 3.89km/l

3.90km/l

Gasoline mileage: minimum 3.90km/l

Reduction of energy
consumption in the office work

Electricity: not to exceed 18,713kWh(※1)

17,983kWh

Electricity: not to exceed 18,168kWh

Gasoline mileage: minimum 17.97km/l

19.36km/l

Gasoline mileage: minimum 19.36km/l

No complaint from customers andsurrounding areas
Pursuit of safe and reliablewaste treatment service

Complaints: 0 case

No complaint from customers andsurrounding areas

Respecting voluntarystandards

Observation of voluntary standard at- Issuance of the mail magazines:twelve times a year

Issued 12 times

Issuance of the mail magazines:twelve times a year

- Holding of the seminars: twice

Conducted twice

Holding of the seminars: three times

Electricity consumption: not to exceed 6.83kWh

5.99kwhElectricity (per year): not to exceed 29,633kWh

Reduction of gasoline consumption(※2)

8,477lReduction of city gas consumption(※2)

Reduction of city gas consumption(※2)

336.3㎥

Reduction of city gas consumption(※2)

Observation of voluntary standard atwater treatment facility and bad odor

water treatment facility and bad odor

Transmission of information to clients

DaikyoReduction of energy
consumption

Maintenance of mileage level(※3)

Maintenance of mileage level

Big-size cars: minimum 2.64km/ℓ
Division 1(Waste treatment):
minimum 3.13km/ℓ

Small-size cars: minimum 3.35km/ℓ

3.02km/l

Container cars: minimum 4.22km/ℓ
Flat-bed truck: minimum 5.6km/ℓ

Efficient use of resources- Division 2(Grease trap cleansing):

Reduction of environmentalload

Big-size cars: minimum 4.34km/ℓ

4.61km/l― (※3)

Small-size cars: minimum 5.94km/ℓ

5.83km/l― (※3)

High-pressure cars: minimum 5.13km/ℓ

4.98km/l― (※3)

Reduction of water consumption(※2)

1,563㎥

Reduction of water consumption(※2)

Reduction of paper consumption(※2)

281.3 kg

Reduction of paper consumption(※2)

Reduction of waste generation from office(※2)

520kg

Reduction of waste generation from office (※2)

Electricity: not to exceed 40,750kWh

67,977kWh

Electricity consumption: not to exceed 4.52kwh- Gasoline: minimum 13.6km/ℓ

13.6km/l

Gasoline: minimum 13.6km/ℓ- Diesel oil: minimum 2.61km/ℓ

3.09km/lDiesel oil: minimum 3.09km/ℓ- Natural gas: minimum 4.37km/Nm3

5.28km/N㎥

Natural gas: minimum 5.28km/Nm3

Water consumption: not to exceed 2,483m3

2,236㎥

Water consumption: not to exceed 2,236m3

Daiei
Reduction of energy consumption

Maintenance of mileage level
Efficient use of resources

Waste generation from office: not to
Reduction of environmental
load

exceed 695.5kg

Waste generation from office: not to

761kg

exceed 380kg

CO2 emission: 765,742kg-CO2

677,411kg-CO

CO2 emission: 677,411kg-CO2

Promotion of green purchase

Executing rate with subject items(copying paper etc.): 100%

Continuous execution

2※1 Due to the office movement, the target of numerical goals was confined to Nishinomiya office.
※2 As for the consumption excluding electricity and diesel oil, the target is not set since we reached the ceiling of achievable numerical goal.
※3 High-pressure cars were removed from the target due to the business transfer to Daikyo Clean.

27

Recycling Rate of Industrial Waste

Business Operation

Reduction of Environmental Load■ Annual amount of transition and recycling rate

REVACSof the industrial waste handled by REVACS

We maintain the recycling rate at above 90% level.

Annual amount of transition

The amount and the recycling rate of industrial waste handled by REVACS（t）

Recycling rate（%）

100,000

100

in FY2015 were as shown in the graph. We have been achieving the

97.1

recycling rate of 90% and over since our renewal of the shredding plant in

80,00093.4

2006 and the installation of drying plant in 2007.

94.4

95.5
92.4
90.4

resources and also for the sustainable use of the landfill site, a precious
resource itself, to eventually meet the clients’ needs who are tackling the

40,00084.4

52,93567,01872,18967,185 68,628 68,944

90

60,11245,737

Environment

coordination with the affiliates for the utilization of earth’s limited material

49,672

96.9

96.6

95

93.8

60,000We will further promote separation of the waste in our facility and a

97.2

85

38,97026,291

20,00080

recycling of industrial waste.
* Recycling rate: proportion of the amount which was allocated for recycling
treatment in the total waste annually handled.

0

Offensive Odor Control Measures(FY)

Human Rights/Labor Practices

Energy Consumption at the Recycling Center

REVACS

We meet the regulation standard taking various Measures

REVACS

We strive to implement the energy conservation
measures as much as possible

At Revacs we take steps to prevent offensive odor of thewaste in various places. In the shredding plant, four unitsof activated carbon-based deodorizers are installed. The

At the Recycling Center (shredding plant/drying plant) we use electric

yard to hold sludge or plant and animal residues isenergy, industrial water and city gas energy.
In FY2015, our electricity consumption was 3,423,488kWh. We are striving

when the waste is brought in or brought out.
The high concentrated odor generated in drying plant ismonitor the electrical demand.

deodorized by incinerating in the furnace in the biomass

Industrial water and city gas consumption in FY2015 were 58,589㎥ andboiler. The low concentrated odor is neutralized with

30,909㎥, respectively (cf. P.48).

chemicals in the cleaning equipment.
The result of our odor measurement conducted on the■ City gas consumption at the Recycling Center
Total electricity consumption

equipped with shutters which are normally closed except
Communication

to reduce the power consumption using demand supervising device to

REVACS-Nishinomiya Environmental Preservation

Electricity consumption per basic unit

（kWh）

（kWh/t）

4,000,000

200

Documents

3,000,000

Agreement all cleared the regulation standard in FY 2015
(cf. P.49).

3,423,488
150
2,777,124

2,329,477

2,000,000

75
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

2,234,746
2,398,620
2,326,463

2,287,030
1,786,673
1,741,854

100

89.1

1,000,000

71.1

73.1

74.3

2008

2009

2010

69.4

66.1

67.8

2012

2013

74.0

84.6
50

0

0
2007

2011

2014

2015

(FY)

■ City gas consumption at the Recycling Center（m3）

2,500,000

2,000,000
1,800,564

1,879,148

1,890,793

1,977,443

1,907,002

1,500,000
1,282,777

1,000,000

500,000

30,909

0
2009

2010

2011

2012

2013

2014

2015

(FY)

28

Environment

Reduction of Environmental Load
Waste Leakage /Outflow Prevention Measures

Electricity Consumption in the Office

REVACS

Thorough leakage / outflow prevention measures
are taken utilizing watertight containers etc.
The concrete floor of the shredding plant building is entirely
covered with iron plate to prevent waste from leaking. We
have a permanent stock pile of sand bags ready to stuff up
the sewage discharge point should the leakage occur in anatural disaster. Whentransporting waste ofhigh moisture content,watertight container
equipped with rubber
gaskets is used. The
rubber gaskets and otheraccessories are regularly
inspected and replaced
before they are
deteriorated.

Energy saving efforts include shortened
lighting-up time and proper heating level
control of air conditioners
In the office 155,628kWh was used in FY2015 increasing by
31% over the previous fiscal year. Energy saving program in
the office includes the shortened lighting-up time utilizings level control (minimum 28°
C anddaylight, air conditioner’C for cooling and heating).
maximum 22°
The 60% increased use by Daiei is attributable to the longer
use of lighting and air conditioner due to the office relocation.

■ Electricity Consumption in the Office
REVACS

Daiei（t-CO2）

120

155,648

150,000

109,689

118,396

118,557

65

66

90

87
60

37

In operation division, we collect and transport waste withattention to leakage, outflow, odor and dispersal. Dedicatedcontainers with rubber seal are used as measures againstleakage and outflow. Before loading waste, we check the holeand rubber seal of containers. After the loading we check for the
leakage or outflow and then transport waste.
As for the measures against odor and dispersal, we cover acontainer with track sheet or the attached lid. The mostimportant thing is conducting safe collection/transportation
based on clients’understanding.

30

50,00000
2011

Diesel Oil Consumption

2012

2013

2014

2015

(FY)

Amount of Office Work Waste

We Strive for Eco-driving

Total waste amount decreased by 20%
over the previous fiscal year

Diesel oil is used as fuel for vehicles used to collect andtransport the waste, and for heavy equipment such as
forklifts and scrapers for use on the premises. We boost
drivers’awareness of through eco-driving and practiceperiodical checkup of the vehicle to improve the mileage.
The diesel oil consumption was 567,724ℓ in FY2015
increasing by 5.8% over the previous fiscal year. This is
attributable to the overall increase of the workload andconcurrent longer mileage.

We proceed with recycling classifying office work waste by
the standard to discriminate recyclable from non-recyclable.
Total amount and its recycling rate in 2015 were 4,675kg
and 56.4%.
The total waste amount has decreased by 20% while therecycling rate fell below the previous fiscal year.

■Diesel Oil Consumption
Daikyo111,71754

REVACS Corporation Operation Division Yukio Moritani

Daiei

Amount of CO2 emission

200,000

100,000

REVACS

Daikyo（kWh）■ Amount of Office Work Waste

Amount of CO2 emission

REVACS（l）（t-CO2）600,000

567,724

2,000

Daiei

DaikyoAmount of CO2 emission

（kg）

（%）

8,000

100

536,648

500,000
465,404

400,000

1,203

483,194

1,249

503,980

1,303

6,642
1,387

1,468

1,500

6,000
5,380

300,000

1,000

4,000

80

6,010

59.1

4,959
62.0

63.2

4,675

60

56.4

53.3

40
200,000
500

2,000

0

0

20

100,000
0
2011

29

2012

2013

2014

2015

(FY)

0
2011

2012

2013

2014

2015

(FY)

Business Operation

Water Pollution Control Measures

REVACS

Water quality is properly controlled with regular monitoring and analysis

Environment

Whole the waste water originated in the waste treatment process in our facility is discharged into public sewerage after being
treated in our water treatment facility. To prevent an occurrence of water pollution, we periodically analyze the water to bedischarged from the treatment facility using pH meter with continuous monitoring device. We also conduct voluntary inspectionof water quality applying more strict standards than the legal rule concurrently with the municipal monthly inspection. The
FY2015results cleared the regulation standards (cf. P.49).

Material Balance

INPUT

Human Rights/Labor Practices

The results of the input of natural resources and energy in the business operation (INPUT) in FY2014 and environmental
emission(OUTPUT) are as shown below. We address the efficient use of natural resources and reduction of environmental loadfrom both sides of INPUT and OUTPUT.

OUTPUT
CO2 emission

Energyover the previous year

3,589 t-CO 39％
2

Electricity

Electricity

over the previous year

3,423,488 kWh 23％
30,909 m

Diesel oil

98％

over the previous year

Intermediate treatment service
Biomass fuel production

25 kl 45％

Diesel oil

REVACS568 kl9％2Diesel oilover the previous year

66 t-CO 45％

over the previous year

1,402 t-CO

2

Collection andtransportation service

Natural gas

Electricity

over the previous year

City gas

58 t-COover the previous year

87 t-CO 32％

over the previous year

2 t-CO 23％

32

over the previous year

37,911kl

Office work5％

over the previous year

88 t-CO

5％

Discharge into body of wat
Discharge volume

over the previous year

5,000 m 18％

over the previous year

58,589m3

7％over the previous year

52,079 m

3

Industrial water

Gasoline

2

Water
Water supply

9％2

872 m 23％

Gasolin4％

over the previous year2

over the previous year

155,628 kWh 31％

City gas

69 t-CO 98％

Documents

26,095 Nm

3over the previous year

Diesel oil

6％over the previous year

City gas2

over the previous year

Natural gas

Electricity

2

over the previous year3

1,818 t-CO 25％

Communication

City gasover the previous year

3

Water treatment facility/
Car wash

CO2 emission factor• Supplied electricity (Kansai Electric Power Co.) 0.000531t-CO
0.000522t-CO2/kWh• Diesel oil (Unit caloric value) 37.7GJ/kℓ(Emission factor) 0.0187tC/GJ• City gas (Unit caloric value) 44.8GJ/thousand Nm3 (Emission factor) 0.0136tC/GJ• Natural gas (Unit caloric value) 43.5GJ/thousand Nm3 (Emission factor) 0.0139tC/GJ• Gasoline (Unit caloric value) 34.6GJ/kℓ(Emission factor) 0.0183tC/GJ

3％→Volume discharged into public sewerage* Part of discharge was evaporated by the cooling tower at REVACS(Source)
Act on Promotion of Global Warming Countermeasures• Press release material, July 12, 2016, Minister of Environment): On
disclosure to public of actual-and adjusted-emission factors by individual electric
power company in FY2014)• Enforcement regulation of Act on Promotion of Global WarmingCountermeasures Appendix 1 (article 3-related)

30

Environment

Flow of Industrial Waste Treatment

REVACS

The flow of the industrial waste undertaken by REVACS in FY2014 is as shown below.
We treated the waste properly according to its category and properties.

Waste

37,798 t• Sludge• Plant and animal
residues• Waste acid
• Waste alkali

Drying process
Liquid waste is first put to theconcentrating process and mixed
with muddy waste before it is fed
into the drying machine. The waste
is processed into biomass fuel infour hours after feeding.

FY2015 Total Amount

Total 72,189 t

Recycle after the drying
process

5,537 tBiomass fuel (BSF)

2,187 tBiomass is recycled as boiler fuel in the manufacturing
plants of paper or cement (Calorie: 18.8MJ/kg).

3,236 tFertilizer material

Organic sludge and plant and animal residues ae used as
fertilizer or compost material.

Content

Separating process• Waste beverage
product

Packaging material and products are
separated in the exclusive
warehouse. The products are
shredded first, and the content andthe shredded containers are
separated: content undergoes drying
process and the containers arerecycled at the affiliates.

Shredding process• Waste plastics

2,649 tSorting: Mingled spray cans, steel
cylinders and other hazardous
substances in the waste arecarefully deleted one-by-one by
hand.
Shredding: The bulky waste is
reduced in volume and metal
resources are recovered from themetal adhesion.

• Waste consigned tothe affiliates

31,742 t

31

Recycling at the affiliates
The waste is transported to therelevant recycling company to berecycled according to its type andproperty.

Thermal recycle (foreign object)

114 t

Waste is incinerated and its heat energy is utilized.

Moisture evaporation

30,062 tThat is the amount of water which evaporated during thedrying process of wastes. Recovered water is discharged
into the sewerage after having been treated at the waste
water treatment facility.

Recycling at the affiliates

34,317 t

Fertilizer

14,649 t

Fuel

3,966 tRoadbed material

4,742 t

Thermal recycle

2,208 tMaterial recycle

2,186 tFodder

1,579 tOther recycling

4,987 tIncineration /reclamation at the affiliate

2,273 tIncineration

811 t

Reclamatation

1,462 t̶ Teamwork ̶

Business Operation

GroovyVe h i c l e s

A wide range of vehicles is used in the GOOD HOLDINGS Group.
Of course, people are the ones who drive these vehicles.
These drivers work with great dedication based on their enthusiasm.
We interviewed the packer drivers about their feelings.

Daily teamwork
Environment

Daiei Corporation employees involved in waste collection are from a wide range of age groups, and many of them have been working at thecompany for long years. Communication between employees and teamwork are very important for that reason. As for household rubbish collection
in particular, we work in two-person teams consisting of one driver and one collector. These teams work collaboratively to collect rubbish in thearea for roughly six months, which cultivates teamwork and results in the members being on the same wavelength. There are many opportunities inwhich they communicate with residents of the region via collection of household rubbish and business-related garbage so this job is deeply rooted
in the region.
Three in-house meetings are held each day. All employees search for solutions in the event of a sudden problem such as a packer breakdown.

Human Rights/Labor Practices

Moreover, since each packer is wirelessly connected, a packer from a different area can back up if the work is delayed in other areas.

Work motivation
Shinji Nakaya (three continuous years of service in the
Operations Division, Daiei Corporation)

I mainly work in business-related garbage collection and transportation. I collect a lot of garbage each day, and sometimes the garbage
is scattered or the garbage collection spot is messy. At times like
that, I feel motivated when customers say thank you for always
collecting their garbage to keep things clean.

I have not worked here for very long and there are still some things I
need to learn, but I feel that this workplace is an extremely positiveenvironment for improving my skills. I can sense my personal
growth, which makes life worth living, as I communicate withcustomers during daily collection and am encouraged by older
employees. I will keep working hard to fulfill expectations.

Yoshiro Ikemoto (23 continuous years of service in the
Operations Division, Daiei Corporation)

Ryoichi Hirata (19 continuous years of service in the
Operations Division, Daiei Corporation)

I often feel that waste treatment is a job with a highly public naturethat is deeply rooted in the region. I am greatly encouraged whencustomers say“good morning”or“thank you”to me, which makes
me want to keep Nishinomiya even cleaner.

In my long years of work, I am conscious of retaining a beginner’smind. As I get used to daily collection, there are more times I feel likecutting corners. However, the residents of the region are watchingeach time I drive a packer around town, so politeness and sincerity
are essential. That is why I work each day with beginner’s mind.

Communication

Nobuyuki Katsuta (27 continuous years of service in
the Operations Division, Daiei Corporation)

Documents

Comment from an intern
Kosuke Kashimoto
I conducted three interviews to edit the“Groovy Vehicles”special feature. During this process, the words“sincerity”and“earnestness”werefrequently spoken by GOOD HOLDINGS Group employees. I was impressed and drawn in by how they work each day in genuine andearnest fashion.

32

Human Rights / Labor Practices

We Strive for Human Resource Cultivation and Development of Working
Environment that Allows Employees to Work without Undue Worries■ Target and Achievement of Activities
Theme of activity

Plan FY2015 targetDo FY2015 achievement

Check Result

Action FY2016 Target

REVACSNo accident

Comfortable work
environment where partners*
can work at ease

- Accident to suspend operation: 0 case

0 caseAccident to suspend operation: 0 case

- Accident that doesn’t call for suspension of operation: 0 case
- Property damage: not to exceed 11

2 casesAccident that doesn’t call for suspension of operation: 0 case

cases (50% year-on-year decreaseover FY2014 results)

Property damage: not to exceed 6 cases

13 cases(50% year-on-year decrease over FY2015 results)

Prevention of accident- Safety patrol: monthly patrol

Practiced monthly

Safety patrol: monthly patrol

Practiced twice

Company-wide cleanout: twice

Accident to suspend operation: 0 caseAccident called for no suspension of operation: 4 cases

Occurrence not to exceed 5 cases

Creation of comfortable working environment- Company-wide cleanout: twice
DaikyoReduction of accident cases- Occurrence not to exceed 5 cases
Comfortable work
environment where partners*
can work at ease

(FY2013 results)
Creation of safe and comfortable working environment- Systematizing 3S activity
Daiei

Property damage: 15 cases

Assessment of progress inmonthly environment committee

Systematizing 3S activity

FY2015 Achievement Accident to suspend operation: 4 cases, Accident called for no suspension of operation: 4 cases, Property damage: 5 cases* Partners: staff, workers and all those who work for the client

Occupational Health and Safety
Risk Assessment and Hiyari-Hatto
REVACS

33

Use of Driving Recorder
Daiei

DaikyoWe identify possible risk in every working process
every year to be prepared with countermeasures

Whole vehicles are equipped with driving recorders
to promote safety driving

As part of OHSAS18001 (Occupational Health and Safety
Management System), all employees participate in‘Risk
Assessment’once a year. In FY2015, we picked up 517
items as possible sources of hazard, and took preventive
measures on the 45 designated items with higher risk
points.
In risk management, we put priority in the removal of thework or action itself. We also put emphasis on othermeasures in the ascending order such as a physical means
to keep away from risk source (e.g. installation of safetyrack), visualization of possible risk source, and improvementof procedures, educational training, and use of protective
equipment at work.
We also practice interviews regularly to detect Hiyari-Hatto
cases i.e. incidents which could have caused accidents or
injuries. In FY 2015 we picked up 62 Hiyari-Hatto cases andassessed them.

At Daiei and Daikyo, whole vehicles for collection/transportation service
are equipped with driving recorders to administrate driving work.
The use of the recorder aims to have drivers to know their own drying
patterns and to improve theirtechnique upon the awareness forsafety driving. It is also useful for us tofind and record the Hiyari-Hatto cases
occurred in driving and to use them inthe safety education or guidance.
Image display of a driving recorder
Daikyo Corporation Management Division Seniorstaff Tatsuya Kitamoto
When an accident occurs, we make a report andcheck the driving recorder. Since drivers have only
vague memories even right after the accident, driving
recorder is useful to check how they drove objectively.

We utilize manuals to improve employees’safety awarenessthe area where specific qualification or higher risk managing
capacity is required in order to encourage the employees’
acquisition of qualifications.

Business Operation

Utilization of Procedure Manual

Environment

To prevent accidents or disasters from occurring weformulate procedure manuals for the work which requiredrisk management and utilize them in the employee education. We revise the manual in need and get it across theworkers to maintain their awareness.
At Daiei, a safety manual for collection/transportation workof household rubbish, part of which uses a moving image.
The manual is focused on the risk sources for each process
and the points to be kept in mind which had been identified
by analyzing the past complaints and accidents in order todisseminate the awareness of risk management.

We invite a speaker from outside for safety education.

Emergency Drills

Safety is the top priority for our group, which has eighty
リヴァックス
vehicles in operation to collect and transport waste from theclients’site to the treatment/disposal site. We make all-out
efforts to prevent traffic accidents.
As part of safe driving education, we give a lecture inviting a
lecturer from outside.

Drills are given on how to react in emergency suchas fires or car accidents

Human Rights/Labor Practices

Traffic Safety Education

Communication

We have set up a procedure to be taken in case of a fire or a
car accident and exercise it once a year.
Practicing the reporting to thefire station, evacuation or fire
control process, we check
whether we can duly behave
in case of emergency or if theprocedure has any faults.

Documents

Prevention of Oxygen Starvationand Hydrogen Sulfide Poisoning
REVACSMonthly protective gear drills are given toprevent accidents

Education on Environment and Safety
Partners are educated based on the safety
management system
For the environmental preservation and prevention of
accidents/industrial accident an awareness of each one of
the employees is important. To nurture the awarenessperiodical education and training are being given based on
the management system of each company.
We give general education to all partners to explain the
management system including its objectives, necessity, andprogram for the current year to make the awarenessdisseminate and take root. We also have various programsfor professional education for the sections which operate in

Hydrogen sulfide poisoning by the organic waste andoxygen starvation which is expected when the worker goesinside the sludge storage tank are the great hazard sources
for the disposer of the waste of organic nature like REVACS.
At the Recycling Center, which engages in the maintenanceof storage tanks, monthly
drills to put on protective
gears such as air-line
respirator etc. are held toprevent accidents fromoccurring.

34

Human Rights / Labor Practices

Personnel Affairs
Personnel Management System

Fair Evaluation and Proper Treatment

Our personnel management system adopts a blend ofseniority-based system and performance-based system

We focus on proper and convincing
treatment based on employees’
self-evaluation

GOOD HOLDINGS group aims at a personnel management
system where our partners can work with a sense of securitys endeavor is properly valued. We believe that theand one’management system has to be flexibly changed in responseto the current changes in interior or exterior environment.
Each group companies had operated their own personnel
system until FY2013. At Daiei and Daikyo, in FY2014, thepersonnel management system was reviewed for the
purpose of which was to support those who make serious
efforts or tackle themes. The revision was made against abackground of inauguration of Okatazuke Service andGrease trap cleansing. Now we shifted to the blend ofsystem of seniority- and performance-based systems. Since
2014, it has become a common system of the groupcompanies

We evaluate employees in reference to their capability,
stance for the job and performances and properly treat themin our system. The employee evaluates oneself looking backthe semiannual period for the superior to rate them. Thenthey discuss in an interview the current problems andexpectations for the next period etc.
This process aims to motivate employees to set the target
for the next half period and endeavor for its achievement,
and to make clearly realize what is required of them toeventually give proper treatment based on evaluation. In aword we aim at convincing way to evaluate and treat theworkers.

■ Transition of personnel management system(FY)

REVACS

Daiei

～2003

DaikyoSeniority-based system

2004

Periodic pay raise/life-time employment

Performance-based system
Performance-based pay raise

2006

Seniority-based + Performance-based system
Harmonized blend of the two systems

2015■ Personnel affairs-related data
Category

2012

2013

2014

2015

174

188

187

196

195

Staff

131

135

136

141

143

Part-timer

43

53

51

55

52

Number of payrolls (person)

Female employee’s ratio (%)

5.4

6.5

6.1

9. 7

13.6

Female managerial staff ratio (%)

7.7

9.8

7.9

8. 3

8.1

Average age of staff (year)

40.2

40.3

40.0

39.3

39.0

Average length of service (year)

13.2

13.1

13.0

12.6

12.2

Job turnover rate (%)

7.3

2.9

7.1

6. 3

8.7

* No hiring of foreign workers

35

2011

■ Age composition of staff
50s

40s

30s

20s

10s

（％）

100
16.3

12.4

14.0

14.4

12.8

31.1

36.5

36.7

33.8

34.8

43.7

40.9

35.3

33.1

33.3

8.7

14.0

18.7

8.9

19.1

2011

2012

2013

2014

2015

80

60

40

20

0

1.5

(FY)

In the staff education we introduced coaching system and endeavor tohave the common values or orientation to proceed the business between
the company and the employees (which we call it Vector Awase)

Attendee(person)RecordManagement induction course

Section chief, Senior staff

10

Once a month/60 hours a year

Leader induction course

Foreperson

5

Once a month/24 hours a year

New recruit induction course

New recruit(new graduate)

3

3 times a year/18 hours a year

Service staff(Okatazuke Service)8

5 times a year/20 hours a year

Brushup induction course

Service staff

14

3 times a year/18 hours a year

Staff in Kanto area

3

3 times a year/6 hours a year

Female staff induction course

Female staff(regular staff)

13

3 times a year/18 hours a year

Sales staff induction course

Sales staff

19

6 times a year/36 hours a year

Personnel management staff

2

Once a month/24hours a year

Director, Auditor

8

Once a month/119hours a year

Personnel management
induction course
Director/executive induction
course (individual tuition)

Total 85

■ Major Induction Course Programs Planned for FY2016
Category

Target staff

Attendee(person)RecordManagement induction course

Manager, Section chief, Senior staff

12

Once a month

Leader induction course

Senior staff, Foreperson

15

Once a month

New recruit induction course

New recruit(new graduate)2

Four times a year

Service staff

20

Three times a year

Female staff(regular staff)

16

Three times a year

Brushup induction course

Sales staff

20

Six times a year

Sales staff induction course

Service staff(Okatazuke Service)

7

Four times a year

Personnel management
induction course
Director/executive induction
course (individual tuition)

Personnel management staff

3

Four times a month

Director, Auditor

7

3 times a year/once a month

Total 102

Documents

We conduct a monthly‘Management induction course’
intended for candidates for future management personnel
and a monthly‘Leader induction course’intended forcandidates for future administrative positions.
Through sharing business issues in group discussion, theparticipants think about the direction for problem resolution
and learn the requirement with a leader, responsibility fororganization and matters to be kept in mind in educating
junior staff.

Target staff

Communication

We support the career developmentof executive candidates

Category

Human Rights/Labor Practices

Support for Career Development■ Major Induction Course Programs Planned for FY2015

Environment

We have an in-house induction course for the new recruit to givebasic knowledge of waste materials or awareness of environmental
preservation and occupational health and safety. We also promote thes participation to exterior educational courses or workshops etc.
staff ’s job type or theaccording to one’We focused on the individual workers in 2014. In order that everyone
think about the meaning of working and the way of life and can havecloser values and common orientation with the corporate values andorientation toward achievement of the objectives (i.e.“Vector
Awase”(fitting vector between company and employees)), we
introduced the coaching staff in the induction course. We provide
various types of training programs and many employees participate in
the trainings such as rank-based training to learn management skills
and problem resolution skills depending on their position and role, orfunction-based training to learn business knowledge and skills.

Business Operation

Training Seminars for Human Resource Development

Daikyo Clean Corporation Sales Division Foreperson Hiroyuki Terada
As the outer environment around the company is changing, sales representatives communicating directly with clients are required to change as
well. What is needed now is proposal-based sales representatives grasping clients’problems accurately and leading to solutions, not thetraditional order-taker sales representatives. In terms of acquiring those skills, it is a valuable experience to hear the fresh voice of lecturers in
different fields through group discussions or training seminars. These experiences would offer advantages for my work in the future.

36

Human Rights / Labor Practices

Creation of Comfortable Working Environment
Work-Life Balance
We support worker work-life balancewith a system to meet events in life
We strive to create an environment where various humanresources can use their abilities to full extent throughsystems of recruitment, promotion to managerial or executive positions and equal payment irrespectively of gender orage etc.
It is our important theme to realize work-life balance, and wehave systems to meet the events in life such as child birth,child-care, family-care to support employees. In addition to
3-day childbirth leave for prospective fathers, REVACS
grants a half-day leave for visiting hospital, for attendings event.
patients or to present at child’■ Paid holiday taken
Average days taken(day)

Average rate of taking
（％）

20

15

100

76.5

75

69.1
57.3

55.1

57.9

10

5

50

12.8

13.6

25

10.0

9.5

8.4

2013

2014

2015

0

0
2011

2012

(FY)

■ Major Supporting System

Appellation

Content

System of maternal leave
before and after childbirth

During a certain period before and after childbirth one can get a leave

System of child-care leave

In order to engage in full-time child-care one can take a leave until the child becomes 1 year old(maximum length 18 months) irrespective of gender.

0

Family-care leave system

For the care of a family member one can take a leave during a certain period.

0

Short working hour system

Employee who has a child less than 3 years old or who takes care of a family member can work shorttime contracting a certain portion of working hour.

0Retiree reemployment system We reemploy everyone over 60 who are willing to work and fulfill certain conditions as non-regular staff.
Self-development support system Employees’ attendance to courses at business schools which the company has granted or acquisition of such

37

FY2015 beneficiary(person)Volunteer leave system

One is granted special leave for volunteer activity not exceeding 2 days.

Congratulatory or condolence
payment system

Special payment for marriage/ childbirth/ accident and sickness/ disaster/ death

No applicable case2(out of 2 applicable cases)

9 (in total)0
19 (in total)

Personality test

Employee Survey

We use personality test for the referenceof effective posting

We use the results of survey for the developmentof comfortable working environment

Personality test was conducted targeting at all employees
attending the training seminars. The analysis was planned aspart of an effort to assimilate the orientation between thecompany and individuals expecting that each one becomesaware of his own personality and behavior trait and utilize it
for the communication on the job.
s temperamental feature we will be
Grasping each worker’
able to appoint right person to the right job where one canexert himself and thus promote the human resource
development.

5 employee surveys were conducted for the purpose ofs attitude towards job andperceiving each employee’developing pleasant working environment. The surveys
targeted all employees including part-timers and we havereceived anonymous answers about their job description,
working environment or working relationship.
We conduct regular surveys to grasp achievements andproblems and improve the working environment in consideration of the results.

Health Checkup

22 people were commended

The results of health checkup are reflectedon the job and working condition
We give every employee an annual health examination (abiannual examination for those in midnight shift). For those
who fall on the rating C and E, the company consults thedoctor for instruction on necessary precaution at work or fora health advice.
We provide the employees with such information to call forthe employees’awareness of the health control. Meanwhile,
if necessary, we make due consideration of the types ofwork or working hours to support their healthy work life.

Environment

We commend the length-of -service award in honor of
employees on occasion of their 10th, 20th or 30th anniversary of service. In FY2015 total 11 people were commended: 8 for 20 years’and 1 for 30 years’service.
s
Also, in Daiei/Relief, 14 employees received president’awards for their special contribution to the company.

Business Operation

Length-of-Service Awards

Human Rights/Labor Practices

Sound Management-Labor Relations
Management and Labor cooperate forthe better working condition

Length-of-service awardees at REVACS Corporation

9 new members have joined us
In FY 2015 we accepted 4 new graduates and 5 mid-career
recruits. In April FY 2016, 2 new graduates entered ourcompany.
We positively support temporary workers: we hired 7
part-timers as regular employees in 2015, and 4 in 2016.

Communication

Recruiting Activity

Labor unions of REVACS and Daikyo are under union shop
contracts consisted of the whole employees other thanmanagerial staff (section chief or higher) and the staff oflabor management and accounting sections. Labor-management negotiations are held as needed. At Relief Corporation a regular management-labor negotiation directed to all
workers including temporary staff is held monthly.
At the management-labor negotiation various matters areplaced on the agenda such as bonus amount, revision oftransportation allowance or taking of paid leave etc. withboth parties striving to improve working environment.

Promotion of 3S Activity
Documents‘Sorting out, setting-in-order andsweeping (cleaning)’movement is

promoted across the group

FY2016 initiation ceremony

Based on the idea that keeping the workplace clean will
result in safe working condition, we promote 3 S movement(sorting out, setting-in-order and sweeping). Various devices
have been made such as‘visualizing effort’of tools in which
the number and inventory locations of the fixture or tools
were identified based on the prior checking of their frequency of use, or to discard the documents by storing thecontents as digital record.
These activities not only contribute to safe operation but also
help improve productivity by saving wasteful efforts made inseeking fixture or tools for the job.

Relief Corporation Okatazuke Service Sales division Taro Suzuki
I became a full time employee after a few years’experience as a part time worker. Different from part timer, I take more responsibility as a sales
representative and am committed to challenging work in appreciation for the company.

38

Communication

As a corporate citizen GOOD HOLDINGS is concerned to aninteraction
with local community and supports raising next-generation children■ Objectives and Achievement
Theme of activity

Plan FY2105 objective

Do FY2015 achievement

Check Results

Action FY2016 objective

REVACS
We aim to be areliable company
which gives a senseof security to thesociety

Implementation of external
audit

Implementation of external audit

Holding of Top Dialogue

Continued efforts to be relied
on with a sense of security by
every stakeholder

Issuance of CSR report

Interaction with local
community

Participated in softball matchContinued activity

Application for reports awards
Holding of environmental learning session

DaikyoWe aim to be a reliable
company which gives
a sense of security to
the society

Continued activity

Participated in local community cleaning
Issuance of CSR report
Cleaning activity (once a week)

Social activities

Continued activity

Donation of the sweet potato
seedlings to primary schools in Itami

Daiei
We aim to be a reliable
company which gives a senseof security to the society

Contribution to local society

Issuance of CSR report

Continued activity

Holding of Kodomo Nogyo-juku

Social Contribution Activity
Reception of Plant TourREVACS

Our plant is open to various stakeholders to promote
public understandings of waste disposal service
REVACSs’treatment facility is open to students and local
people not to mention waste generators.
In FY2015, 415 people visited us in 84 groups including 4
t had a deal with us.
groups that hadn’

39

Reception of JICA Induction Course
REVACS

ReliefDaiei

We help attendees to solve overseas
waste-related problems
Japan International Cooperation Agency Kansai international
center (JICA Kansai) gives induction courses directing atmunicipal employees relevant to waste issues in Asian countries
to improve their administrative capability. We accepted thetrainees in June, November and March in FY 2015.
At REVACS, biomass fuel project and the flow of waste
treatment were explained. At Daiei, they visited the site ofcollecting waste and listened to the explanation about the risk
factor involved in the service and the risk countermeasure. At
Relief, the outline of Overseas Reuse project was introduced.

Environmental Education

Environment

GOOD HOLDINGS group gives environmental education topupils in the local schools in order to help educate future
consumers.
The environmental class has been given by REVACS to the
2nd graders at Kansai University Dai-ichi Junior High School
since FY2008. We made students think about environmental
issues taking up soft drinks, a product familiar to them ascourse material. In the preparatory lecture meeting held in
June with the cooperation of Coca Cola West Co., Ltd. We
explained how to recycle beverage products. In July,students visited our recycling facility.

Business Operation

We give children opportunities to learn
about waste material and agriculture

Since FY2010, Daikyo has been offering seedlings of sweets environmenpotato to primary schools in Itami for children’
tal and food education through sweet potato cultivation.
GOOD HOLDINGS group has been taking part, as asponsor, in‘Kabutoyama Agricultural Project’organized by
Learning and Ecological Activities Foundation (LEAF). Abovesweet potato seedlings had been grown using the compostthat LEAF made from fallen leaves.
In FY2015, 2,045 seedlings were offered to 17 schools/special schools and 2 public kindergartens.

Human Rights/Labor Practices

Daiei Corporation gives visiting lectures at primary schools
and senior high schools in Nishinomiya. In FY2015 wevisited a primary school in May and explained the types ofwaste and their separation as well as how the garbage
collecting vehicle work using a real car.

Communication

Visit to the facility, Kansai Dai-ichi Junior High school students

Reception of Internship Students
ReliefDocuments

We provide opportunities of work
experience for senior high school anduniversity students
GOOD HOLDINGS group implements internship program
directed to senior high school and university students
expecting that they learn about the society through the work
experience and think of how to proceed for the future.
In FY 2015 Relief Corporation received two students from
Kinki University. Students had 2 weeks’job experience
accompanying sales representatives or doing office work.
Visiting lecture at Danjyo-nishi Municipal Primary School

Daiei Corporation Operation division Foreperson
Tetsuya HashimotoWe gave a visiting lecture intended for 130 students of the 4th
grade at Danjonishi elementary school. Nishinomiya city schoolss class.
have environmental study in social study’
The contents of the lecture were the types of waste, how tothrow them out and the function of scale packer. At the end, we
quizzed them on the lecture contents and spent a valuable timefor environmental learning.
I hope they use what they have learnt for their daily life.

40

Communication

Holding of Kodomo Nogyo-juku

Sporting Activity by GOOD HOLDINGS SAILING TEAM

Employees support children’s agriculturalexperience and study, as regular staff

Our sailing team finally takes part inWorld Championship.

We hold 6-month‘Kodomo Nogyo Juku’(Children’sagricultural school) directed to the fourth to sixth graders inprimary schools in Nishinomiya at the farm land near
Kabutoyama to have them experience rice cultivation. It aims
to teach children pleasures and difficulties of growing crops
as well as the meaning of the cycle of natural resources
through agricultural experience. The event has been held
since 2011 organized by Daiei in cooperation of thesecretariat LEAF.
From 2014, the entire group companies of Good Holdings
work on this activities as the employee education for new
employees.

“GOOD HOLDINGS SAILING TEAM”was established in

Hikari Tatsumi, Reuse Division, Relief Corporation
I learned about‘Nutrition’,‘Agriculture’and‘Environment’withthe children in Nogyo Juku.
This activity is also a part of employee education and I was incharge of a group leader. It was not so easy to communicate
with them at first. However, I learned and grew up with themthrough the experience of vegetable harvesting and rice planting.
I am grateful to have the opportunity to join this activity.

41

2013 and has participated in various races until today. Two
new members joined the team in April 2015 and 4 members
in total are practicing with 2 boats and going at the furious
speed.
Tanabe and Hirata team were qualified for the World Championship with their good result of 6th place at the race of Snipe
Japan Championships in November 2015. They participatedin the World Championship held in Brazil in June 2016.
■ Results of FY 2015 races
July

Kansai Jitsugyo-dan Yacht Championship
Moritani, Kawano team 1st Place
Tanabe, Hirata team 2nd PlaceTeam Total record 1st Place

AugustInternational Snipe Class Kansai-Championship
Tanabe, Hirata team 1st Place
Moritani, Kawano team 2nd Place

September

Test drive experience for supporters

October

All Japan Jitsugyo-dan Yacht Championship
Tanabe, Hirata team 1st Place
Moritani, Kawano team 15th PlaceTeam Total record 4th Place

NovemberWorld Championship
Tanabe, Hirata team 6th PlaceBusiness Operation

Communications with Clients
Presentation at the exhibitions
We enlarge the interface between the clients
Our group companies take part in various exhibitions to
introduce our business and CSR activities.

■ Major FY 2015 exhibitions in which REVACS participated
Displayed by

Names of exhibitions

April

ReliefBarrier Free 2015/ Post-acute Medical Fair 2015

May

REVACSThe 24th New Environmental Exposition 2015

May

Daikyo Clean[Kansai] Gaishoku Business Week 2015

June

ReliefFuneral Business Fair 2015

July

REVACS

15 in Tokyo
Sewage Works Exhibition’ReliefRental Housing Fair 2015 in Tokyo

REVACS

Biwako Kankyo Business Messe 2015

November

Daikyo Clean

Clean EXPO 2015

March

ReliefFranchise Show 2016

7th Seminar for the personnel in charge of waste management

Relief gives briefings at exhibitions or at the events organizedby the clients. Our staff spoke about the importance ofs belongings in order while in life from the view
putting one’point of prevention of domestic accidents introducing the.
cases of the clients’

Human Rights/Labor Practices

AugustOctober

Environment

MonthCommunication

Joint Service for the Deceased

ReliefWe respect the deceased and their mementos

REVACS

ReliefDocuments

Holding of Seminars

Relief biannually holds the joint service in spring and autumn
for the deceased and their mementos left. The event todedicate the mementos was born out of the feelings of ourstaff who realized what a large sentiment it arises in thesorrowful bereaved families.
We will continue cordial and careful service keeping in mind thesympathy for the deceased person and the bereaved family.

We go for educational activity directed toclients and consumers
REVACS holds seminars for the personnel in charge of waste disposal
management.
In June 2015 we held the lecture meeting on the subject of‘Waste
Management Law from the view point of important notice’inviting Mr.
Fumiaki Nagaoka, president, BUN Environmental Issue Training Center. Also
in February, We held a similar lecture meeting on the subject of‘4 mistakesthat industrial waste disposal manager must not make’inviting Mr. Masanori
Onoe, president, ACE environmental administrative scrivener office. Eachlecture attracted favorable comment from more than 90% of attendees.
42Communication

Approaches to Consumer Issues
Overseas Reuse

Installation of Web Cameras

Relief

REVACSWe deliver domestic disused items tothose who need them in other countries

Real time image of waste treatment is
open to public

Relief Corporation, which offers Okatauzke Service, came up
with an idea to reuse the collected articles in the service. It isgoing on with an approach to sell the disused items topeople who need them overseas.
Some items which have little domestic demand can beexported to the countries which need them. Also, exportation of such items can compensate the feelings of the clients
who hesitate to dispose of unspoiled things. In addition, by
reusing them, the charge of Okatazuke Service can be lesst require the cost of disposal.
as they won’Thanks to the clients who favor such an approach we havebeen increasing the amount of collected items.
Meanwhile, we are steadily expanding a market andconstructing a network centering on South East Asian
countries such as Cambodia and Thailand.
We assigned full time personnel in charge in April 2015 toboost marketing activity and to support the buyers for better
services for the overseas customers.

In order to grasp the process of bringing in or treatment of thewaste real time, web cameras were installed in the plant, and theimages of which are released on our website.
The web cameras are set on the following four points;(1) Where the waste is brought in and weighed out(2) Where the full-view of the shredding facility is seen
(3) The opening of shredding machine*(4) Yard of the drying facility where the waste is brought in.
The web cameras met with a favorable reception of not only theclients but also people in the community because you can monitor
the work anytime and anywhere.
* For the protection of client’s information, image from the number 3 camera isprotected by password from being accessed by other people than clients who
consigned the waste treatment.

(1) Bringing in the waste(2) Shredding facility(3) The opening of shredding machine(exclusive access)(4) Drying facility

Prevention of Overloading

REVACS

The weight of the waste and maximum loading weightof our vehicle is checked up for every consignment
REVACS is engaged in collection and transportation of industrial
s datawaste. To prevent overloading, we compare the client’(weight of the waste) which we routinely receive, with the loading
capacity of our vehicle.
Whenever the weight of the waste overruns the loading capacity,
we contact the client to check up the fact and examine its cause
and devise a countermeasure in cooperation with the client.

■ Amount of the Container Exported (by quarter)（case）

100

80

60

40

Relief Corporation, Operation manager,
Reuse Division, Takashi Toyoshima

20

0
1Q

43

2Q

3Q
2014

4Q

1Q

2Q

3Q
2015

4Q

（FY）

The items from Japan, not only Japanese products but also
foreign products used in Japan, are very popular in othercountries since they are approved by quality-oriented Japanese.
We, Relief Corporation, visit our customers regularly after
exporting our products to hear their voices directly so that weare able to deal with the change of customers’needs quickly.
We always try to give the best services to all customers.

We have a strict rule of pre-contract with clients

Waste Measurement System
DaikyoWe strive to prevent foreign items frommingling by putting up a notice, for example.
We ask clients to separate treatable items in the consigned
waste from non-treatable ones according to our standards.
Mingled items which are not contracted can make proper
processing difficult. Especially, should the dangerous objects
be contained, it can cause an accident or a fire.
In the event of such a mingling we immediately notify theclient for recurrence prevention. To the same effect, we postsa list of unacceptable items on the container at the client’yard.

Human Rights/Labor Practices

Daiei

REVACS

Environment

In consigning and accepting the disposal of industrial waste,
a consignment contract is required by law. We have a strict
rule to conclude a pre-contract to prevent us from committing an offense against the law.
Especially at REVACS whose waste disposal service isconfined to industrial waste, we strive to make a pre-cons data, and regularly verifying that
tract by imputing the client’
we have already concluded the contract.

Prevention of Items which
Are Outside the Contract

Business Operation

Thorough Execution of Pre-contract

We visualize the amount of consigned waste asa means of grasping treatment fee and as a tool
to realize reduction of waste.

Communication

Daiei and Daikyo introduced a Scale Packer system (agarbage truck), which can directly weigh loaded waste, ands consignment (waste
consolidate the data of each client’amount).
Thanks to introduction of Scale Packer, we can show theclients an objective amount of waste treatment. Thanks to its
introduction, we came up with some proposals on inhibitions waste occurrence. The visualizing ofor reduction of client’s
the waste as digital figure proved to be useful. Client’
motivation toward reduction of waste was boosted and wesaw better-than expected actual reduction as a whole.
We have also adopted an accounting system to charge a
fee at a meter rate, in which reduced waste occurrence
results in reduced waste treatment cost. The system grew
more and more popular among clients. When the collecteds sales naturally
amount of waste decreases our group’decreases. Yet, we successfully increased our sales in theevent thanks to the sale to the new clients we acquired byproposing our waste reduction scheme. We believe that theresult is not only the proof of our business efforts but also
the clients’confidence in our group.

Documents■ Flow in the waste measurement system

Clients
Total figure isreported
Charging by weight

Weight of the collected waste
is measured.

The client-by-client data aretransmitted to the officehitting the send button.

The data of weight measured
on site and positional
information are displayed realtime on the PC monitor andthe data is consolidated.

Waste amount, i.e. an equivalent ofcost, is grasped, which results inthe boosted motivation toward
waste reduction.

44

Communication

Complaints and Accidents
The number of complaint and accident cases totaled 53 in FY2015 with four complaints, three environmental contaminations,s results (i.e. 59 cases with four complaints, two environmenand 46 other accidents. In comparison with the previous fiscal year’
tal contaminations, and 53 other accidents), the number of accidents decreased slightly.
Looking at the respective group companies, the number of cases increased at Daikyo and DAIKYO CLEAN. It is thought to be
attributable to more unfamiliar work such as changes of collection routes and work systems.
* For the record of FY2012-2014, please refer to page 53-55.

REVACS

Daiei/Relief■Complaint ■Environmental contamination(case)
35■Physical injury ■Property damage accident

30
25
20
15

10

5
0

4

12
9

2
8
2009

■Complaint ■Environmental contamination(case)■Physical injury ■Property damage accident

3
3 1
2010

13

35

30

30

25

25

2
2011

4

1

2012

3
2013

5
3 1
2014

2
7

2
2
2015

5

10

8
4

0
(FY)

■Physical injury ■Property damage accident

20

15
13

■Complaint ■Environmental contamination(case)

35

20
23

10

Daikyo/Daikyo Clean

2009

4

10

3

5
4

4

3

4

2010

2011

2012

18

9

10

9

9

5

2

3

2

0

2013

2014

2015

4

4

15
3

4
(FY)

15
7

8

5
2
3

4

4

4

4
2

4

2009

2010

2011

2012

2013

5

1
1

2014

4

1
1

2
2015

1
(FY)

REVACS
Complaint: 0 cases
Environmental contamination: 2 cases
Description

Cause

There was an oily smell while cleansing the pit at the client’s facility. Upon
confirmation, diesel oil was leaking from the vehicle.

The fuel injection pump broke down.

Hydraulic oil leaked from the cylinder during work at the client’s facility.

The cylinder seal portion had deteriorated.

Measure taken
Confirming the electromagnetic valve (the part that was defective) was added
to the items in the manufacturer’s three-month inspection.

・The cylinder on the applicable vehicle was replaced.
・A simultaneous inspection was conducted of all other vehicles, and this wasadded to the items in the in-house three-month inspection.
・An emergency drill was conducted for similar incidents.

Physical injury: 2 cases
Description

Cause

Measure taken

While replacing and restoring parts in the drying facility, the staff member
was waiting for another worker while holding a heavy item. When the worker
moved it slightly, he lost the balance and the little fingers of both hands werepinched and lacerated.

This case occurred right before the closing hour. The staff member was
impatient because the restoration would be completed when his task wasended.

・Risk prevision activities will be thoroughly implemented and workers willremind each other to calm down.
・Employees will wear protective gloves when working with heavy objects.

While cleansing the pit at a client’s facility, waste water splashed into theworker’s face and eyes, irritating them.

The worker was wearing protective glasses, but the waste water enteredthrough the gaps. The worker was also sweating and unintentionally rubbed
his eyes.

・Employees will use lances with shields during cleaning to guard against
splashes.
・Workers will wear protective gear with face shields if the measured pH value
exceeds the regular working standard.

Property damage accident: 13 cases
Description

Cause
The staff member thought the shovel driver was aware of his vehicle.

The information of the accident was shared to call for attention.

While stopped at a red light, the vehicle crept forward and rear-ended thevehicle in front.

The staff member’s foot came off the brake when he attempted to take outsome papers from his bag on the passenger seat.

The information of the accident was shared to call for attention.

While lifting a container at the site, the container slipped off the hook, fell,
and made a depression in the asphalt.

The staff member thought the container was on the hook.

When lifting containers, staff members will get out of the driver’s seat andlook to make sure the container is properly on the hook.

When leaving the client’s facility, the staff member backed up to turn aroundand collided with a vehicle behind him that he didn’t see.

The information of the accident was shared to call for attention.
The staff member was paying attention to people passing by the left and rightsides and failed to fully confirm whether the condition behind the vehicle was safe.

While trying to back out after loading waste at the client’s facility, waste
sticking out of the container hit the telephone line above it. The pole holding
the line was broken.

The staff member was backing up in a small space. He was concentrating on
confirming the width in the side mirror and did not check what was above thevehicle.

The information of the accident was shared to call for attention.

When the staff member backed into the loading site at the worksite, hepulled the vehicle over too close to the building and the turning indicator
came in contact with it.

It was dark and hard to see in the mirror. In addition, the indicator line washidden by dirt.

・The line tape was redone.
・The line tape status and dirt will be checked monthly.

The product vent in the drying facility’s fuel manufacturing process
somewhat got clogged. When the staff member used BIN BLOW to remove
the blockage, a dust explosion occurred and damaged part of the building.

Because the staff member used BIN BLOW in a room filled with smoke, dust ・The filling gas used in BIN BLOW was changed from air to nitrogen.
moved around in the hopper, creating the conditions for an explosion.
・The procedure manual of processing at the drying facility has been changed
regarding the risk of smoke and BIN BLOW operation, and in-house
education was implemented.

When the vehicle bringing in load was backed into the worksite, the left side ・The driver failed to fully confirm whether the condition behind the vehicle
was safe.
of the vehicle’s rear deck came in contact with the pillar between the shutters.
・The vehicle was driven without the guidance of our staff member .

45

Measure taken

While backing up to dump the load at the affiliate’s treatment facility, the rearof the vehicle came in contact with the shovel.

・We will designate waiting locations for when the driver arrives andthoroughly implement guidance when bringing in load.
・Shutters will not be left open.

During temporary loading of an empty container at the client’s facility, theback of the container came in contact with the roof of the material storehouseand damaged it.

This occurred before sunrise when it was dark, and the rain also caused poor
visibility. The staff member checked the rearview only in the mirror.

The procedure manual has been changed so staff members will get out of thevehicle before doing the work and check the surrounding conditions.

While driving on a one-way street, our car collided with another car that
ignored a stop sign.

The staff member was driving in the priority lane, so he assumed the othercar would not suddenly move forward.

The information of the accident was shared to call for attention.

Description

Cause

Measure taken

The staff member attempted to lift the container without noticing it had
caught on the fence.

When lifting containers , the staff member will get out of the driver’s seat forvisual confirmation, and pointing and calling.

When the staff member turned the steering wheel to the left when attempting
to leave the client’s site, the vehicle came up on a curb near the entrance.

The staff member was distracted due to lack of sleep on the previous day, so
he was negligent in checking.

A section for sleeping hours of the previous day was added to the traditional
alcohol check table to encourage awareness of safe driving.

While putting away a hose at the client’s site, the hose hit the ladder andmade it fall over. The ladder hit an electric light and damaged it.

Two people usually put the hose away, but one staff member went out for the other collection The information of the accident was shared to call for attention.
at designated time, so another staff member was putting the hose away by himself.

Business Operation

While lifting a container in a parking area, the container slipped off the hookand damaged a fence.

Daiei/Relief
Complaint: 2 cases
Description

Cause

Measure taken

A citizen informed us that our garbage truck is going off the regular course.

The staff member had not verified the course well.

The work procedure was reconfirmed by all employees.

Untreatable items were mingled in the waste consigned to a treatment site.

The waste content was not sufficiently checked.

Staff members were instructed to thoroughly check waste content during collection.

Environment

Environmental contamination: 0 cases
Physical injury: 9 cases
Description

Cause

When the staff member was attempting to run between the garbage collection
spot and our vehicle, he hit his forehead on a long tree branch and it caused
the cut wound.

The staff member was working with maximum priority on speed, so he wasn’t
paying attention to the surrounding conditions.

The information of the accident was shared to call for attention.

When a staff member was returning home by motorcycle, he was hit by a carthat made a careless lane change. The staff member fell off the motorcycle.

The staff member did not think the driver would drive in such a careless way.

The information of the accident was shared to call for attention.

When turning left at an intersection, the staff member almost came in contact
with a motorcycle coming straight from the left rear side. The other driver fell
off the motorcycle.

・The driver wasn’t checking his side mirror well.
・He didn’t signal promptly.

A strict reprimand was given to the driver and all the staff members were
instructed to thoroughly check whether conditions are safe.

A staff member was riding a bicycle on a pedestrian crossing on his way
home. He was hit by a car turning right and suffered a lumbar fracture.

The light was green, so the staff member thought no cars would come.

The information of the accident was shared to call for attention.

While a staff member was organizing a storehouse, a snowboard leaned against
the wall fell over, hit the back of the staff member’s head, and injured him.

The staff member did not think of the risk that the snowboard would fall over.

The information of the accident was shared to call for attention.

When the staff member was heading to the next garbage collection spot, hetripped over his own feet and injured the area above his left eye.

He failed to mind his step.

Staff members were instructed to check surrounding conditions before thework, and to collect garbage calmly.

The staff member injured his right elbow while picking up several garbage
bags at once and throwing them into the vehicle.

He did not follow the proper procedure stated in the safety manual.

Staff members were instructed to follow the safety manual.

When a staff member started driving away from the company, another staff
member was resting his hand on the window of the vehicle. The second staff
member’s hand was caught between the vehicle and another vehicle parked
next to it, and injured.

The staff member was negligent in confirming safety because he was oncompany premises, and he did not notice that another staff member rested
his hand on the window.

Staff members were instructed to thoroughly check the front, back, left, andright sides also before leaving the company.

While returning home by motorcycle, a staff member was distracted by thebus making a left turn. He lost his balance, fell over, and fractured his left
wrist and elbow.

The staff member was driving with a piece of mail between his legs with theintention of putting it in a mailbox on the way home.

The information of the accident was shared to call for attention.

Measure taken

Human Rights/Labor Practices
Communication

Property damage accident: 3 cases
Description

Cause

The staff member did not notice in time that a car had failed to stop at thestop sign before entering an intersection. The vehicle came in contact withthe right back part of the other car.

The driver failed to fully confirm whether conditions were safe to the left andright.

Measure taken
The information of the accident was shared to call for attention.

A strict reprimand was given to the driver and the information of the accident
was shared to call for attention.

When the staff member was backing up to the garbage collection spot, his
vehicle came in contact with a vehicle in back.

A strict reprimand was given to the driver and the information of the accident
was shared to call for attention.

The driver failed to fully confirm whether the condition behind the vehicle
was safe.

Documents

When the staff member started driving to the next garbage collection spot, his The driver failed to fully confirm whether the condition behind the vehicle
vehicle came in contact with a car attempting to pass from behind.
was safe.

Daikyo/DAIKYO CLEAN
Complaint: 2 cases
Description

Cause

Measure taken

A client informed us that the staff member’s way of speaking and attitude
towards an elderly person who was sitting down because he was tired fromwalking were not sufficiently kind.

The staff member meant to speak in a normal way to ask the elderly person tomove to the edge so he would not impede the collection work.

Employees were instructed that impressions differ according to way of
speaking and attitude, even when the same words are spoken. They were told
not to forget consideration for residents.

A client informed us that collected waste had fallen from the vehicle.

The safety catcher sheet was ripped and another sheet was used as an
emergency measure. It was smaller than normal one and the waste fell out
from the gaps.

・Spare sheets were purchased.
・Staff members will examine vehicles for equipment defects before work.

Environmental contamination: 1 case
Description
Oil (fuel) leaked from a garbage collecting truck at the customer facility.

Cause
The leak was from a location that was not expected in our daily inspection or
the manufacturer’s inspection.

Measure taken

・A report was submitted by the manufacturer and the part was replaced.
・Staff members were told to check right away if they sense any abnormalities
during work.

Physical injury: 4 cases
Description

Cause

Measure taken

When the staff member got out of the vehicle to go to the garbage collection
spot, he fell into a ditch and injured his knees.

He failed to mind his step.

The information of the accident was shared to call for attention.

Equipment was about to fall from the platform cart. Attempting to prevent
this, the staff member fell, put out his right hand, and sprained it.

The platform cart was unbalanced because the load was on the front side.

If there is the risk of equipment falling off the platform cart, it will be removed
before the work is performed.

When a staff member attempted to pick up waste (paint) in an 18-liter drum,
his hands slipped and he cut his ring finger with the cut edge of the drum.

・The staff member had picked up several drums at once to save time.
・The 18-liter drum was stuck to the platform cart, so the staff member could
not pick it up as he intended.

The information of the accident was shared to prevent careless work.

46

Communication

Description

Cause

While loading large garbage, pressed wood hit the staff member’s left foot,causing a bruise.

The staff member did not think the wood would fall down, so he was unable
to avoid this accident.

Measure taken
The information of the accident was shared to call for attention.

Property damage accident: 15 cases
Description

47

Cause

Measure taken

There were cars coming from front and behind. When the staff member
moved the vehicle in order to yield to the car in back, the vehicle came incontact with the roof.

The staff member frequently traveled this road, so he was not paying attention Employees were instructed not to be negligent in confirming the surrounding
and neglected to confirm the surrounding conditions.
conditions and blind spots.

Attempting to leave the client’s garbage warehouse, the left rear part of thevehicle came in contact with and damaged the shutter.

The staff member did not sufficiently check the outer wheel difference for therear of the vehicle.

A strict reprimand was given to the driver and the information of the accident
was shared to call for attention.

While making a left turn to leave after collection, the right light on the rearcame in contact with the wall.

The general practice on this route is to pull in from the front and then backout. However, the staff member neglected to confirm this before backing in.

Employees were instructed to receive guidance from the helper, or park thevehicle and check with his own eyes, in places with poor road conditions.

When the staff member put on the hazard lights and turned the steering wheel
to the right for garbage collection, he collided with a car that came frombehind.

The staff member assumed the car in back would stop and did not sufficiently
confirm that conditions were safe.

Employees were instructed to always stop the vehicle and confirm safety
when doing a movement that differs from the normal.

When the staff member put on the parking brake for collection on a gentle hillroad, the vehicle started moving and came in contact with the eave of thegarbage collection spot.

The staff member failed to take measures for reliable stopping and theparking brake did not work.

Employees were instructed to use wheel stoppers when parking on an incline.

When turning right at an intersection, the vehicle came in contact with a carin the opposite lane that made a left turn.

The staff member was focused on confirming safety to the left and right sides, The information of the accident was shared to call for attention.
so he did not notice the movement of the car in the opposite lane.

When collecting incombustibles, a vehicle fire occurred.

Gas cylinders were mingled in the garbage.

Staff members were instructed to thoroughly check waste content.

The vehicle ran into a vehicle in front that made a sudden stop.

There was not sufficient space between the vehicles.

The information of the accident was shared to call for attention.

When the staff member opened the door to get into the vehicle, the door
came in contact with the mirror of a car that came from behind.

Collection was running late, so the staff member was in a hurry andneglected to check.

Staff members were told to always confirm the surrounding conditions when
getting into or out of a vehicle.

When collecting incombustibles, a vehicle fire occurred.

Spray cans were mingled in the garbage.

Staff members were instructed to thoroughly check waste content duringcollection and encouraged to pay attention to the increased risk of fires inearly spring.

When backing the vehicle up, it came in contact with a vehicle stopped at theright rear side.

The staff member was paying attention to an obstacle on the left side. He was The information of the accident was shared to call for attention.
negligent in confirming because he assumed the vehicle on the right side hadalready passed.

When passing through an intersection, the front left side of the vehicle camein contact with the guard rail.

The staff member was paying attention to cars coming from the road on theleft side and didn’t notice the guard rail.

The weighing signal light was red at the treatment site, yet the vehicle moved
forward and its mirror came in contact with the bar.

The staff member was thinking about something else and neglected the basic A strict reprimand was given to the driver and the information of the accident
confirmation.
was shared to call for attention.

On company premises, the door of a vacuum truck was open when it was
being backed up and came in contact with a vehicle parked next to it.

The driver didn’t confirm if the door was locked.

The information of the accident was shared to call for attention.

When turning right inside the treatment site, the right back wheel hit anddamaged a colored cone.

The staff member had mistaken the route and was flustered, so he neglected
to confirm safety regarding objects near the wheels.

The information of the accident was shared to call for attention.

The information of the accident was shared to call for attention.

Documents
Environmental Performance■ Electricity consumption■ City gas consumption■ Electricity consumption■ City gas consumption

CO2 emission（kW/h）（t-CO2）4,000,000

3,000

3,000,000

2,895,681
2,436,152

2,346,463

2,517,016

1,905

5,000

4,420

4,226

2,400

2,000,000

1,800

1,500,000

1,978,529

1,891,591

4,263

4,000

1,908,098

3,000

2,868

1,298

1,200

1,000,000

2,000

600

500,000

1,000

0

0

Environment

1,283,909

1,060
760

0
2011

2012

2013

2014

2015

（FY）

■ Natural gas consumption

71 31,781 0
2011

2012

■ Gasoline consumption

CO2 emission（t-CO2）80,000200

62,769

150

139

2015

（FY）

CO2 emission（kl）（t-CO2）50,000150

40,00036,75730,00040,00085

35,11834,56982

80

100
26,524

61

59

2012

2013

28,612
63

37,911

92

88

120

90

20,00060

10,00030

26,095
58

50

0
2014

39,712

2015

0

（FY）

■ Water consumption

Communication

27,538

0
2011

2014

■ Gasoline consumption（Nm3）

20,0002013

Human Rights/Labor Practices■ Natural gas consumption

60,000（t-CO2）2,500,000

1,515

2,000,000

1,000,000

CO2 emission（m3）

3,579,116

Business Operation

The graphs show transition in the environmental performance by GOOD HOLDINGS group for the past five years.
The INPUT and OUTPUT data are useful indices for us to improve our environmental approach.

0
2011

2012

2013

2014

2015

53,54952,079

2014

2015

（FY）

■ Discharge into a body of water■ Water supply ■ Industrial water
（m3）

（m3）

70,00060,00050,00060,000

5,000
6,565

47,28648,481

2012

2013

42,966

6,610

40,000Documents

6,926

50,0006,108

40,00030,00030,00020,00055,87845,342

54,94958,58920,00045,981

10,00010,000
0

0
2011

2012

2013

2014

2015

（FY）

■ CO2 total emission

2011■ Mileage of diesel oil■ Distance covered（t-CO2）

Mileage

（km）

8,000

（km/l）

2,000,000

6,871

6,000

（FY）

3.50

7,003

1,710,485

6,414

1,500,000

5,927

1,514,380

1,764,419

1,569,880

3.30

1,408,393
3.19
3.13

4,000

1,000,000

3,589

3.11

3.11

2,000

2.90

500,000

0

0
2011

2012

2013

2014

2015

3.10

3.03

（FY）

2.70
2011

2012

2013

2014

2015

（FY）

48

Documents
Environmental Measurement Results
REVACS practices periodical measurement of odor, water quality or air pollutants in compliance with laws and environmental
preservation agreement. In FY2015, we could clear the regulation standard in every measurement item the same as the previous FY.
Odor measurement results
Offensive odor substanceAmmonia
Methy mercaptan
Hydrogen sulfide
Methyl sulfide
Dimethyl disulfide
Trimethylamine
Acetaldehyde
Propionaldehyde
N-butylaldehyde
Isobutylaldehyde
N-valeraldehyde
Isovaleraldehyde
Isobutanol
Ethyl acetate
Methyl isobutyl ketone
TolueneStyleneXylenePropionic acidN-butyric acidN-valeric acid
Isovaleric acid
Odor concentration(Measured at four points on the border of the premises on October 22, 2015 )Regulation standard

1
0.002
0.02
0.01
0.009
0.005
0.05
0.05
0.009
0.02
0.009
0.003
0.9
3
1
10
0.4
1
0.03
0.001
0.00090.001
30

Air pollutant measurement results
Measurement item
SOx

East side

Emission standard
Emission standard
150

0.42
6.20

Emission per year－

Emission standard

1.4
Total Pollutant Load Control 0.38
Emission standard
0.05
K-Value Regulation

Soot and dust

Water-quality inspection result (heavy metal etc.)
Water temperaturepH
Cadmium
Lead
Hexavalent chromium
Arsenic
Total mercury
Total chromium
CopperZinc
Soluble ironSoluble manganeseAnimal and plant oil concentration
Mineral oil concentration

49

Unit

[I]

[II]

ppm
㎥N
t
ppm
㎥N
㎥N
g/㎥N

52
0.3
4.8
1
＜0.02
＜0.02
＜0.001

48
0.3
5.0
4
0.03
0.03
＜0.001

Unit

Regulation standard

Result℃―≦45
5.0 ～ 9.0
≦0.03
≦0.3
≦0.1
≦0.1
≦0.05
≦0.005
≦2
≦3
≦2
≦10
≦10
≦30
≦5

22.6
7.2
＜0.003
＜0.1
＜0.01
＜0.02
＜0.01
＜0.0005
＜0.2
＜0.01
0.02
＜0.1
＜0.1
＜1
2

mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l
mg/l

CyanideWater-quality inspection by Nishinomiya city

(FY2015)

Measurement item
Water temperature
BOD
SS

South side

<0.05
<0.0005<0.0005<0.0005<0.0005<0.0008<0.004<0.004<0.0008<0.002<0.0008<0.004
<0.05
<0.1
<0.05
<0.5
<0.01
<0.05
<0.0005<0.0005<0.0005<0.0005<10(Sampling on May 27, 2015)

Measurement item

pH

0.12
＜0.0005＜0.0005＜0.0005＜0.0005＜0.0008＜0.004＜0.004＜0.0008
0.007＜0.0008
0.007
＜0.05
＜0.1
＜0.05
＜0.5
＜0.01
＜0.05
＜0.0005＜0.0005＜0.0005＜0.0005＜10(Measured on October 22, 2015 [I] and March 7, 2016[II])Emission per hour

Soot and dust

North side

West side＜0.05＜0.0005＜0.0005＜0.0005＜0.0005＜0.0008＜0.004＜0.004＜0.0008＜0.002＜0.0008＜0.004
＜0.05
＜0.1
＜0.05
＜0.5
＜0.01
＜0.05
＜0.0005＜0.0005＜0.0005＜0.0005＜10

0.05＜0.0005＜0.0005＜0.0005＜0.0005＜0.0008＜0.004＜0.004＜0.0008＜0.002＜0.0008＜0.004
＜0.05
＜0.1
＜0.05
＜0.5
＜0.01
＜0.05
＜0.0005＜0.0005＜0.0005＜0.0005＜10

Regulation standard

Apr.

May

June

July

Aug.

Sept.

Oct.

Nov.

Dec.

Jan.

Feb.

Mar.

̶
5.0 ～ 9.0≦600mg/ℓ≦600mg/ℓ

19
6. 5
5
＜1

24
8.2
16
24

24
6.1
3
2

27
8.0
5
13

29
7.7
2
1

27
6.9
2
＜1

23
7.3
8
1

20
7.4
37
1

18
7.6
43
3

14
8.0
4
1

15
7.7
18
25

18
8.0
1
3

Past Complaints and Accidents
FY2014
Business Operation

REVACS
Complaint: None / Environmental contamination: 1 case
Description
While operating vacuum pump at the client’s site, waste in liquid
form spurted out of the upper part of the truck. The waste flew out
over the floor face and into the side ditch.

Cause
When the tank has come to fully filled, the suction ordinarily comesto a halt. In this case, the liquid has filled beyond that level.

Measure taken• Discussing with the client we decided to limit the volume of thewaste in a single consignment to half the capacity of the tank.
• Antifoaming agent was equipped with the tank.

Physical injury: 3 cases
Measure taken
The information of the accident was shared to call for attention.

While loading wood waste of pallet aboard the truck’s rear deck, theworker injured the waist.

• A brochure about the types of work that can cause a backache andthe ways of coping with it was distributed to call for attention.
• Corsets were given out to the section members for backache
prevention with an instruction to put it on when engaged in theloading work or suctioning work. It was notified as such.

In spite of an uncomfortable feeling since a few days before, heengaged in the work and twisted the body at the waist.

On leaving the office for home the staff fell down on the step near the It was dark with no outdoor light. Being in a hurry the staff did notentrance and sprained her right ankle.
mind her step.

Environment

Description
Cause
On the way home by motor cycle, the employee slipped on the wet road
Although the road was wet he ran at an ordinary speed.
when turning left at the crossing and toppled over to burst on the left knee.

• A light was decided to be installed in FY2015.
• It was instructed that the staff must use the gate to passageway
until the outdoor light is installed.

Property damage accident: 23 cases
Cause
The operator laded the load in double tier not noticing that the pallet
was not of a regular size, and the load lost its balance.

Measure taken
Every worker was requested to check up the type and size of pallet
when lading it in plural tiers.

While installing a unit of container at the client’s site, the rear end of
the container contacted with the piping and damaged it.

Though the container size was different from the ordinary one, theworker followed usual procedure.

It was requested that the containers of proper width and height haveto be used.

While turning right a 7t truck in the premises the right rear end of the A large-size truck was unloading on the left and a unit of garbage
truck contacted with a pole.
can ahead of the truck. The driver could not afford a wide turn andturned the wheel too quickly.

The passage for the vehicles was cleared prohibiting the allocation of
garbage cans in a certain area.

While discharging the waste at the affiliate’s treatment site thecontainer hit the piping on the facility’s ceiling.

The Information of the accident was shared to call for attention.

The driver dumped the waste without noticing that the piping aside
the passenger’s seat was set lower.

While evacuating from the drying plant the driver halted the vehicle to • The car had been halted close to the shutter sheet.
wait for the shutter to open, when the engine stalled and a• The driver had not anticipated an engine stall.
fender-mounted side under-mirror had a contact with the shutter.

The following two points were instructed to the section staff and anotice was duly exhibited at the exit of the drying plant.
• When stopping the engine in front of the shutter you have to shift
the gear to neutral and wait for the shutter to open.
• Stop just where the under-mirror comes to the stop line.

While driving a company vehicle the driver looked off and collided
with a parked car.

The driver was severely reprimanded that he should stop the car to securesafety before manipulating the mobile phone to check the location.

To confirm the location of the destination the driver tried to pick up amobile phone and steered in the wrong direction.

When leaving the Reverse Management Center the car hit against
the left wall.

Being distracted by the forklift parked on the right, the driver came
too close to the left wall.

The information of the accident was shared to call for attention.

2-tiered pallets (crates) collapsed on a parked in the strong wind.

• The pallets had not been stored at the regular site.
• Anti-typhoon measures had not been taken.

• The procedure manual of recovering the pallet was formulated tosecure its storage space.
• It was affirmed to take a thorough precaution in case a strong windis expected.

The driver cross cut the wheel going back into the parking lot, whenthe vehicle hit against a pole on the left.

The driver easily drove backward not paying due attention to thewidth and the angle of the vehicle.

The information of the accident was shared to call for attention.

While standing to enter the drying plant the car was hit by thelowering shutter.

As there was not the guiding person, the driver went forward without
guidance.

It was notified that the driver has to wait short of the entrance andwait for the instruction of a guide.

While installing a container at a client’s site, the rear part of thecontainer contacted with the fire extinguisher box and damaged it.

As it was raining, the driver did not open the car window andguessed the distance solely by the side mirror.

At the meeting aspects of the accident was introduced. The importanceto confirm safety in reversing the vehicle, desorption of container,
hooking work and in case of derailment were explained.

While moving backward, the vehicle hit against the utility pole.

Distracted by a parked small-size car the driver failed to confirm safety. The information of the accident was shared to call for attention.

While driving in search of the destination, the driver reversed the car
to confirm the address and hit against the utility pole.

Being in a hurry the driver failed to confirm the backward safety.

Driving aptitude test was conducted by the third party institutete for thedriver.

At the waste storage building while dumping waste, the container
box contacted with the fixture attached to the shutter.

The driver stopped the car at an inappropriate position.

The information of the accident was shared to call for attention.

While transferring the burnt residue into the garbage can, claws of
the forklift contacted with the shutter of the junk room.

The staff obliged to work in a narrow space of the junk room.

The information of the accident was shared to call for attention.

A lamp on the right side mirror was broken a hit-and-run motor cycle. The driver could not predict the move of the motor cycle driver.

The information of the accident was introduced to the staff.

While cleansing the pit at the client’s facility, the fixed suction hosecame off and sprang to break the valve on the piping.

The suction hose had not been fastened fast enough.

• When fixing a hose it has to be fastened using sino (wrench)
avoiding any allowance.
• All the vacuum cars were provided with sino as a regular item.

While moving a unit of container at the client’s yard using a forklift
the container contacted with the fence by accident.

In order to clear out the work place as much as possible, thecontainer was being temporarily placed close to the fence.

The information of the accident was shared to call for attention.

While temporarily placing a 10t container at the car wash thecontainer contacted with the plumbing and broke the piping.

The container was placed too close to the facility without confirming
the space.

The information of the accident was shared to call for attention.

While going backward into the parking lot the vehicle crashed into
the rear fence with the driver pressing on the gas pedal by mistake.

• The drivers driving ability and powers of attention were insufficient.
• The car was not equipped with a rear view monitor.

It was notified that a car with no rear view monitor must not be driven
by a driver who had not obtained the license more than a year before.

While parking the vehicle moving backward on the premises of agroup company, it contacted with a business car, which was parked
on the right rearward.

• Being distracted to left side, the driver could not pay due attention
on the right.
• The driver was not used to that vehicle and could not wellmanipulate it.

Following points were confirmed.
• Practice a thorough 3- point check when you park a vehicle: rear
view mirror, side mirror and a visual check.
• When parking in a narrow space, get out of the car once andcheck the rear space (except for the car with a rear view monitor).
• When you use an unaccustomed vehicle check the equipment andthe operating instruction manual in advance.

When moving the vehicle backward to exit the parking lot moving
backward it contacted with a neighboring car with the driver notknowing it was moving.

• The driver’s incompetency• The driver checked the condition behind the car merely by the rear
view monitor.

Driving aptitude test was conducted by the third party institute for thedriver. He was prohibited to drive until he completes the relevant course.

Documents

It was decided to apply KY (risk prevision) activity even if it was thework by the undertakers.

Communication

The undertaker’s staff who was engaged in welding to repair the• The staff had placed the spray can close to the cooker disk forcooker disk of our drying plant. When trying to exit the body ofefficiency.
cooker he touched the switch of the welder by mistake. The welder• He had left the torch of the welder on the foothold without thinking
caused sparks between the PT spray can and the cooker’s body, andmuch about it, and the switch was on by accident.
the spray can was broken and caught fire.

Human Rights/Labor Practices

Description
While downloading at the Reverse Management Center the load
collapsed to hit the surrounding walls.

50

Daiei/Relief
Complaint: 3 cases
Description
We received a report that the waste collecting work on an narrowroad had been disturbing the passage of other cars.

Cause
Being in a hurry the staff could not care for the other cars.

Measure taken
The driver was instructed to give priority to other cars in any
circumstances.

A citizen pointed us that a certain amount of garbage had been left
uncollected after the work.

The waste left in the crow-proof net was invisible was overlooked.

Staff members were instructed to be sure to complete the final checkat the end of collection work for each collecting point.

A citizen pointed out a poor attitude of the collecting staff.

The staff members were having a break on a parked collecting trucksmoking and talking loudly.

Staff members were instructed to pay careful attention to citizens andrefrain from an action which can discomfort them even during recess.

Environmental contamination: None / Physical injury: 9 cases
Description
Collecting garbage the worker ran a nail into the sole of his foot.

Cause
He failed to mind his step.

Measure taken
The information of the accident was shared to call for attention.

Arriving at the collection spot, the staff member got off the truck,when he tipped the balance to sprain his left foot.

He inadvertently lost his balance.

The staff was advised to pay attention not to tip balance when getting
off the vehicle.

While bringing the load out of the building, the staff member hard hit
his right foot and broke the little finger.

Being disturbed the sight of his step by the load he failed to notice a
difference in level.

Instruction was given to examine the circumstances in advance andgrasp a source of hazard or obstacles if any.

A staff member held a heavy load one-handed and injured his right hand. He did not follow proper procedure stated in the safety manual.

It was instructed to follow the safety manual.

A staff member was injured his foot with a fraction of the bottle notknowing that it was sticking out of the bottom of a bag.

Insufficient checking of the load.

The information of the accident was shared to call for attention.

While taking off the piled up furniture two-handed starting from thetop, the furniture laid in the middle came collapsing and one of thestaffs fractured his toe.

Insufficient prevision of danger and absence of proper protective
gear.

Staffs were provided with safety shoes.

When turning right the load packer the right side mirror contactedwith a pedestrian.

The driver neglected a confirmation of safe conditions.

A strict reprimand was given to the driver. And instructed all theemployees to practice thorough confirmation of safe conditions.

Not noticing a difference in level between garbage collection spot
and the street gutter, the staff hit his left foot and fractured the
middle finger.

Concentrating on the work the staff failed to mind his step.

It was instructed to firmly grasp the working environment.

On moving to the next garbage collection spot, a staff member fellover a steel platform and got bruise on the right knee.

He failed to carefully watch his step.

The information of the accident was shared to call for attention.

Description
Our vehicle contacted with a car while driving backward to skirt
around a parked car in the way.

Cause
Confirmation of a rear safe condition was not enough.

Measure taken
It was instructed that the collection should be postponed or the staff
should ask our office for instruction in case it is difficult for the truck
to pass by the parked cars.

Our truck collided with the walls of garbage collection spot while
reversing it to make way for an approaching car on a narrow road.

The driver failed to confirm the rear safe condition in a hurry.

The information of the accident was shared to call for attention.

Property damage accident: 5 cases

The driver parked the truck on a sloping road using a hand brake.
The side brake did not work well due to an incomplete parking
When he left the truck it started moving to collide with the utility pole. measure.

• In case of a small quantity of rubbish, the driver should stay in the car.
• It was instructed to use wheel stoppers when parking on a sloped road.

When turning left at the intersection, our vehicle had a collision witha motor cycle which was coming from left rear.

The driver was not carefully watching the side mirror.

Driving aptitude test was conducted by the third party institute for thedriver.

Our vehicle collided with a parked car from behind.

It was caused by an inattentive driving.

The information of the accident was shared to call for attention.

Cause
Being accustomed to the routine, the driver had forgotten to strictly
observe the rule.

Measure taken
We called for the compliance with the rules on the premises of theclients.

Cause
On-site preliminary inspection was insufficient.

Measure taken
Points to be kept in mind with the preliminary inspection wereexplained at the sales section meeting.

Daikyo/Daikyo Clean
Complaint: 1 case
Description
A client pointed out that our garbage collecting truck often runs thepremises exceeding the speed limit (15km/h).

Environmental contamination: 1 case
Description
Drain pipe had not been completely cleansed. Sludge was still
accumulated in clusters and the waste water flowed out into the
kitchen.

Physical injury: 5 cases
Description
Cause
A staff member had left a utility hole opened to cleanse it later. While He had not put up a sign board required for the work and left the
he was doing other work he fell into the hole on his left footutility hole opened.
forgetting he had opened it. He got a broken rib-bone.

Measure taken
The rule was reconfirmed and a supplementary description wasadded to the procedure manual.

On turning right at an intersection, the car had a minor collision witha bicycle coming straight.

Insufficient attention to forward safe condition.

• Special safety course was held.
• The procedure manual was read once again.

Our staff member was cleansing a utility hole with the lid opened, when amotor cycle passed by the hole. The motor cycle’s wheel hit against theedge of the opening, and the driver injured his wrist with the shock of it.

• The staff member had not put up the sign on ground that it was a
short-time work.
• He neglected to shut up the hole.

It was instructed again to work following the safety manual.

The staff member got off the truck to collect the rubbish, when hesprained his left ankle due to a difference in level.

Safety of step was not well confirmed.

It was instructed to confirm the surrounding conditions in advance.

During waste collecting work the staff member suddenly fell downwhen he held on tight, losing strength of the both ankles, and hit
against the wall on the head.

• Carelessness with doing usual work
• Overconfidence in own physical strength

The information of accident was introduced including the importanceof grasping the work environment of the collection spot. The importanceof not being over confident in own physical strength was confirmed.

Description
While reversing the car at the garbage collection spot on a narrowroad the left end of the car contacted with the gate post.

Cause
Distracted by the right side the checking of the left side was delayed.

Measure taken
It was instructed that the car has to be guided by the assistant on theroad with little view and that the driver must not move the car until
the assistant’s direction.

While driving the truck loaded with waste the driver noticed smoke
was going up. The smoke was put out at the nearby fire station.

Steel cylinders and spray cans were mingled in the load.

It was instructed to confirm the content of the waste.

With the driver steering in the wrong direction the left side mirror
contacted with the signboard.

It was caused by a slip of hand.

We called for this driver’s attention.

When trying to park the car moving backward at the collection spot
the left safety bar contacted with the right front of a parked car.

Insufficient check on the left.

It was instructed that the assistant should guide the driver in a poorroad condition such as a narrow passage.

When collecting incombustibles a vehicle fire occurred.

Steel cylinders and spray cans were mingled in the garbage.

• We confirmed not to take in the material that can cause fire.
• We requested the city office to have the citizen strictly conform to
the rules of separating waste materials.

At the collection spot the truck contacted with the gate while moving
backward.

The driver was not watching the rear view monitor.

We instructed the driver to get off the truck to check thecircumstance when it is difficult to correctly grasp it on board.

While trying to pass by a parked car on one-way street our car
contacted with it.

Distracted by the left side the check on the right was insufficient.

tion.
The information of the accident was shared to call for attention.

While running a bumpy road in the school compound, the swaying
vehicle contacted with a parked car.

The compound was under working and was filled with parked cars.
The driver assumed that there would not be any danger.

The information of the accident was shared to call for attention.

Property damage accident: 8 cases

51

REVACS
Complaint: 0 case / Environmental contamination: 0 case / Physical injury: 3 cases
Description
While picking up a flexible container in the storeroom, the worker fell
down into the pit to cause costal bone fracture. He didn’t notice theborder of the floor and the pit.

Cause
Though the worker knew there was an opening he failed to watch his
step having been distracted by the flexible container.

Measure taken
The opening was closed up. We checked up if there were othersimilar spots.

While working on (and inside) the tank at the treatment facility under The work being behind the schedule, the lunch break was delayed by • It was instructed to wear a vest with cold insulator when working inthe scorching sun, the worker developed heat disorder-like symptom. two hours. The worker could not rest well.
hot environment.
We sent him to the hospital.
• It was instructed to have the worker take the regular rest break.
While sorting the waste at the foot of a pile of waste, a large piecefell down upon the worker to cause a fracture of little finger.

To save labor the worker had not made the pile flat in advance.

When a pile of waste includes heavy object, it has to be spread
before sorting.

Description
While reversing the vehicle to dump the load at the affiliate’s
treatment facility the vehicle collided with the pillar.

Cause
The worker presumed it was safe enough and failed to pay due
attention to rear safety.

Measure taken
The information of the accident was shared to call for attention.

At the client’s site while entering backwards, the driver tried to cut
back, when the rear corner on the front passenger seat side hit the
shutter rail and damaged it.

Wrong angle of backward approach required a cut back. The driver
was distracted by the front area and could not pay due attention torear safety.

The information of the accident was shared to call for attention.

The driver of the commercial vehicle hit the utility pole behind whileturning the wheel to reverse the car.

Being distracted by a baggage which dropped close to the foot, thedriver failed to pay due attention.

A rule to tidy up the car’s interior once a month was added anew tothe format for monthly driving report.

The vehicle hit the rail at the loading site of the treatment facility
when it moved forward with the retractable canopy opened.

The driver failed to check on the canopy.

It was instructed that drivers have to inspect the state of the automatic
retractable canopy from outside the vehicle. The procedure manualwas duly revised.

Property damage: 8 cases

In the parking lot the commercial vehicle had a minor collision with a pole The driver was distracted by the parking fee adjustment machine and The information of the accident was shared to call for attention.
on the left front. The driver was reversing the car turning the wheel. failed to confirm surrounding conditions.
The sheet rail at the transshipment/storage site had been distortedwith the rail’s welded point being broken apart.

It was caused by a heavy machine which had driven close by thepillar in an attempt to push back the jutting waste.

A tape with reflecting coating was attached on the sheet rail so as
the heavy machine operator can see it.

The driver hit and damaged the overhead iron structure of the client’s He had been there many times to receive the waste and waswith attached arm of the vehicle. He had just unloaded the container in accustomed to the site. He presumed the arm would not hit thethe client’s yard and started the vehicle while lifting up the attached arm. overhead structure.

The information of the accident was shared to call for attention.

While unloading the waste using the shovel, the waste which was
The shovel operator had not been told that the vehicle had thepushed by the shovel pressed the partition on the vehicle to deform it. partition.

The information of the accident was shared to call for attention.

Daiei/Relief
Complaint: 2 cases
Description
A citizen informed us that our garbage truck is going off the regularcourse.

Cause
The staff member had not confirmed the course well.

Measure taken
The work procedure was reconfirmed at the section concerned.

Untreatable items were mingled in the waste consigned to anaffiliate’s treatment site.

Check of the waste content was incomplete.

It was instructed to ensure the checking of the waste when collecting it.

Environmental contamination: 0 case / Physical injury: 4 cases
Description
When getting off the vehicle the driver stumbled not noticing a
difference in level and injured his ankle.

Cause
The staff member did not watch his step well.

Measure taken
It was instructed to check the surrounding before the work whether
there is any hazard source or obstacle.

While moving the used palettes from the container to a storage site, the staff The work was done by hand instead of using a forklift.
member got his hand caught between the piled up palettes and got injured.

The work procedure was reconfirmed at the section concerned.

While collecting non-burnable waste, the staff member turned therolling plate of the garbage truck (packer), when a bottle busted andhit and injured him on the right eyelid.

He covered the waste using a box not with a sheet.

The procedure was reconfirmed at the section concerned.

Driver’s assistant was run over his left foot by the front wheel andhad a bruise, as the driver tried to move forward after he got off.

The driver neglected to confirm the safe conditions and wasn’t aware The information of the accident was shared to call for attention.
that the assistant stayed close to the truck.

Property damage: 4 cases
Description
Cause
The driver parked the car on a sloping road using a hand brake to collect The hand brake did not work well due to an incomplete setting.
the waste. The truck started moving and collided with a car behind.

Measure taken
Strict reprimand was given to the staff member concerned. It was
instructed to all the staff to practice a thorough confirmation of safety.

Our car ran off the road in the gutter and toppled sideways on the
opposite traffic line when the driver hurriedly turned the wheel at thesight of oncoming car which crossed the center line.

In a prompt action the driver failed to avert the coming car.

Strict reprimand was given to the staff member concerned. It was
instructed to all the staff to practice a thorough confirmation of safety.

While passing by a parked car, the rear door of the car contactedwith the counterpart’s mirror.

Though it was a narrow road, the driver dared to pass by the car.

The information of the accident was shared to call for attention.

When vehicle car slowed down and pulled over to turn left, a motor
cycle which was trying to pass by contacted with our vehicle.

The driver failed to confirm the rearward safety.

Strict reprimand was given to the staff concerned. It was instructedto all the staff to practice a thorough confirmation of safety.

Cause
The driving recorder was checked. It turned out the truck had beenrunning within the speed limit. A care for the pedestrians or bikeriders was not enough.

Measure taken
We made all the staff aware of the fact that truck’s large body tends
to give a threatening impression to others.

Daikyo/Daikyo Clean
Complaint: 1 case
Description
A motor bike rider informed us that he felt threatened by the roughdriving of a garbage truck.

Environmental contamination: 0 case / Physical injury: 1 case
Description
A staff member hit against the wall on the head and had a lacerate
wound when he looked back after picking up the waste laid in the
innermost recess of the collection spot.

Cause
The staff member focused on the speedy work and couldn’t wellperceive the surrounding conditions.

Measure taken
The collection spots which may have similar hazard source werechecked out. We called for attention of all the staff.

Property damage: 4 cases
Description
The left side of our vehicle contacted with and damaged edge of theeaves while running through a narrow road in the residential area.

Cause
Measure taken
As the staff member was driving a larger truck than he is accustomed • It was instructed that the driver should know of an obstacle on theto, he was not sure of its width and the height and neither confirmed
road, if any.
the safety well.
• Thorough check of the width and height is required when it comesto an unaccustomed vehicle.

Our vehicle bumped into a car which had halted to cede ground tothe bus which was leaving the bus stop.

The flow of traffic being smooth, the driver unwarily failed to confirm
the safe conditions in front.

It was instructed to keep a safe distance from the car in front and to
anticipate possible happenings with driving.

While reversing the truck into the collection spot it contacted with a car. The check through rear view monitor was not good enough.

It was instructed to all the staff that the truck has to be guided in theplace with a poor view.

Going in the intersection, our vehicle contacted with a car which
ignored the stop sign.

It was instructed to drive more carefully than usual under a bad
weather condition.

Being on the priority road, the driver assumed that it would be safe.

52Documents

FY2012REVACS
Complaint: 0 caseEnvironmental contamination: 1 case
Description
While transporting waste material on a flat-bed truck a part of it
collapsed to drop.

Cause
The load was not fastened fast enough to the truck.

Measure taken
The process in using flat-bed truck was re checked to call for
attentions of all section members.

Description
The worker was stabbed on the back with a hopper blade while
engaged in a maintenance job at the drying plant.

Cause
He was at work near a sharp blade.

Measure taken
It was instructed that one has to remove all the blades off the hopper
before the maintenance work, and, to practice KY (Kiken yochi or risk
prediction) procedure in advance.

The worker sprained lower back while loading a unit of paper tube
(about 100kg) at the client’s site.

He lifted up the drum holding it sidewise in order to get it in thespace of the container to accommodate whole load at once.

It was instructed that a heavy load has to be loaded using heavyequipment, and we asked the relevant clients to implement as suchin their safety precaution rules.

The worker had a lacerate wound on the right knee with a flippedrotating blade while cutting a pipe using a grinder.

As scaffoldings were not available, the worker was using grinder
one-handed.

It was instructed that the scaffoldings have to be prepared if any
risks of losing balance is expected. The staff was given an outside
safety education course.

While collecting garbage the staff had a dislocation on the rightshoulder when he mounted the rear deck of the truck.

He was not aware of his declining physical ability with age.

The worker was advised to call his attention.

Description
The vehicle had a minor collision with the wall while going in reversein the waste generator’s site.

Cause
The driver failed to fully confirm rear safe condition.

Measure taken
The information of the accident was shared to call for attention.

The vehicle had a contact with the flower bed while reversing the carin the client’s parking lot.

The driver failed to confirm rear safe condition.

The information of the accident was shared to call for attention.

Physical injury: 4 cases

Property damage: 13 cases

When the driver opened the canopy of container, it hit the web-camera It was early in the morning and no one was seen in front of the facility, It was instructed that the canopy’s opening/closing check before
in front of the treatment facility to damage it.
so the driver did not pay special attention choosing a parking spot.
departure has to be done in the designated location.
The vehicle had a minor collision with a parked car at the parking lotof the client’s.

Inexperienced in driving, the driver felt pressed in turning the wheel. It was instructed that the female employees must not drive wearing
Besides, wearing high-heeled shoes she could not quickly put on the brake. high-heeled shoes (3cm and above.)

While loading biomass fuel a piece of lump fell on the vehicle’s cabinand damaged the sheet storage site.

The biomass fuel had been coagulated in the steel tank to come off
in a large piece of lump.

It was instructed that if lumps are found they have to be taken out
and crushed before loading.

While compressing iron scrap inside the container using a heavy
The container was loaded with steel scrap beyond its upper limit inmachine, a part of scrap fell off to chap the machine’s window glass. height.

The information of the accident was shared to call for attention.

The driver started the vehicle whose canopy was not completely shut. The driver failed to confirm closure of the canopy.
The canopy hit the shutter rail of the treatment facility.

The information of the accident was shared to call for attention.

While entering the parking lot, the vehicle collided with the gate post. Safe condition on the left was not well confirmed.

The information of the accident was shared to call for attention.

While unloading the dump truck raising the rear deck, the container
door contacted with the enclosure of shredding plant.

Safety confirmation between the driver and the approach guide wasincomplete.

The information of the accident was shared to call for attention.

On the expressway, the driver steered in the wrong direction and hit
the road divider. The vehicle fell on its side.

The driver was a temporary worker with little experience of drivingthat type of loaded vehicle.

It was decided to educate the staff regardless of driving experienceand to assign the skilled drivers only.

While unloading using a forklift, the claws hit the affiliate’s vehicle.

Confirmation of the claw’s end was not enough.

The information of the accident was shared to call for attention.

The driver had a minor collision with a parked commercial car in theparking lot on our premises when parking his car.

Distracted by the other cars the driver failed to confirm the right sideview.

The information of the accident was shared to call for attention.

While arranging pallets using a forklift in the yard the operator had aminor collision with a parked car.

Despite the pallets piled up on the fork lift disturbed the operator’ssight, he did not fully confirm the safety.

The operator was given a driving guidance by the senior employee
for one month.

Description
We had a complaint that our collecting work near the railroad
crossing had blocked the passage.

Cause
Being in a hurry a consideration of other cars was lacking.

Measure taken
It was instructed that the staff has to observe the surrounding conditions firstso as not to block the passage of men or cars during the collecting work.

We had a complaint that our staff broke the block wall in the area by
a rough treatment of a folding container.

The staff has his hand slip and fell the container.

It was instructed that a container has to be properly folded and left
where it had been so as not to block the car’s passage.

A citizen pointed out that the collection vehicle was passing the nothoroughfare private road.

A change in collecting route had not been well informed to the staff
concerned.

It was instructed that the staff has to confirm the collecting route
before starting for the site.

A citizen complained that the garbage was left after the collecting
work.

Pieces on the corner of the container had been overlooked.

It was instructed to reconfirm after the work whether any garbage be
still left uncollected.

Cause
With no electricity, it was dark in the house. The staff member put
his hand on a wrong position and was thrown off balance.

Measure taken
It was instructed that everyone call to each other when working in thedark.

Daiei/Relief
Complaint: 4 cases

Environmental contamination: 0 case
Physical injury: 4 cases
Description
When taking a load out of the house, the staff member slipped his
hand and dropped it on the stairs. He was stuck between the load
and the wall to injure his neck and head.

While collecting medical waste, a needle-like object stuck in the staff He wore a thin pair of gloves.
member’s finger of the right hand.

The supply of equipment was reviewed.

While loading the glass plate on the garbage truck, the staff member
was injured his left arm with the broken glass.

Lack of safety mind.

The information of the accident was shared to call for attention.

While collecting garbage at the intersection, the worker contactedwith an approaching bicycle and had a fall.

The bicycle having appeared all of a sudden, the staff member hadno time to dodge.

It was instructed that one should pay due attention to surrounding safe
condition when working in a place on busy street such, e.g. an intersection.

Description
When trying to turn left on an alley with a poor view, the truck
contacted with a bicycle which came running.

Cause
The driver failed to confirm safe conditions.

Measure taken
It was instructed to stop and look to the left and right on the spotwith a poor view.

While changing lane a motor cycle came sliding to hit our vehicle.
And our car hit a car on the right turn lane with its momentum.

The driver failed to confirm safe conditions.

Strict reprimand was given to the staff member concerned. The
information of the accident was shared to call for attention.

On turning right on an intersection, the truck contacted with anoncoming bicycle.

The driver failed to confirm safe conditions.

Driving aptitude test and counselling was given by the third party
institute for the staff member concerned.

Our truck collided with a car parked in front of the collection spot.

On a narrow road, while the assistant was asking for making way,
the driver tried to pull up the truck closer to the collection spot.

Strict reprimand was given to the staff member concerned. It was
instructed to follow the assistant’s approach guide.

Property damage: 4 cases

53

Past Complaints and Accidents／ISO26000 Reference Table
Daikyo/Daikyo Clean

Description
Our collecting truck contacted with a pupil’s school bag on his way
from school.

Cause
Running dead slow, the driver assumed it would not happen.

While collecting un-burnable garbage, the staff injured his foot with a The staff member had not checked whether glass or metal waspiece of glass stuck out of the bag.
mingled in hazardous condition.

Business Operation

Complaint: 0 caseEnvironmental contamination: 0 case
Physical injury: 2 cases
Measure taken
It was instructed that the truck must stop instead of running deadslow when on a busy street and to pay special attention on the left
side, where visual observation is more difficult.
The information of the accident was shared to call for attention.

Property damage: 4 cases
Description
When entering the collection sport in reverse, the truck had a minor
collision with a car approaching from the other direction.

Cause
The staff member failed to confirm surrounding conditions.

It was instructed that both a hand brake and a wheel stopper have tobe applied when parking on the slope.

While collecting un-burnable waste the load caught fire on board.

Some steel cylinder and spray cans were mingled.

• It was instructed to confirm the content of the waste collected.
• We asked the municipal office for citizen’s through separation of
the waste following the rule.

When turning left, truck’s side guard contacted with the curb stone.

As there were many cars after him, the driver hurriedly made a sharpturn.

It was instructed that the driver has to be aware of the difference
between the fronts and back inner wheels when turning, and that theassistant has to visually confirm safe conditions.

Environment

The driver parked on a sloping road using a hand brake. When he got The hand brake did not work due to an incomplete setting.
off, the truck started moving and collided with the wall in front.

Measure taken
The information of the accident was shared to call for attention.

ISO26000 Reference Table
Corresponding page

Organizational governance

6.3

Human rights

6.3.3

Due diligence

6.3.4

Human rights risk situation

—

6.3.5

Avoidance of complicity

P35-386.3.6

Resolving grievances

P35, 37-38

6.3.7

Discrimination and vulnerable groups

P35, 37-38

6.3.8

Civil and political rights

6.3.9

Economic and social and cultural rights

P35, 37-38

6.3.10Fundamental principles and rights at work

P35, 37-38

6.4

Labor practices

P3-6, 23
P4, 13-24

P35-38

Employment and employment relationships

P4, 35-38

6.4.4

Conditions of work and social protection

P35, 37-38

Social dialogue

6.4.6

Health and safety at work

6.4.7

Human resources development and training in the workplace

6.5

The environment

Communication

6.4.3
6.4.5

Human Rights/Labor Practices

Core subjects and issues of CSR
6.2

P23-24, 38
P33-35, 38, 45-47, 50-53
P33-34, 36-37

6.5.3

Prevention of pollution

6.5.4

Sustainable resource use

6.5.5

Climate change mitigation and adaptation

6.5.6

Protection of the environment and restoration of bio-diversity and natural habitats

6.6

Fair operating practices

6.6.3

Anti-corruption

—

6.6.4

Responsible political involvement

—

6.6.5

Fair competition

P3-6

6.6.6

Promoting social responsibility in the value chain

P3-6

6.6.7

Respect for property rights—

6.7

Consumer issues

6.7.3

Fair marketing, factual and unbiased information, and, fair contractual practices

6.7.5

Sustainable consumption

6.7.6

Consumer service, support, and complaint and dispute resolution

P28-30, 49
P28-31Documents

P29-30, 48—

P24, 39-44
P7-14
P43-47, 50-53

6.7.7

Consumer data protection and privacy

6.7.8

Access to essential services

—

6.7.9

Education and awarenessP25, 39-41, 43-44

P24

6.8

Community involvement and development

6.8.3

Community involvement

P39-42

6.8.4

Education and culture

P39-41

6.8.5

Employment creation and skill development

P36-386.8.6

Technology development and access

6.8.7

Wealth and income creation

6.8.8

Health6.8.9

Social investment——
P28-30, 49
P39-4254

GOOD HOLDINGS Corporation
Contact address
CSR Promotion Office, GOOD Holdings Corporation
Taiyo Seimei Nishinomiya Bldg. 3F, 14-5 Roku-tan-ji, Nishinomiya, Hyogo, 662-0918, Japan
TEL: +81-(0)798-47-7704
E-mail: csr@goodhd.co.jp