We strive to understand both the needs of client andtheir responsibilities so that we can offer them a solution beyond their expectation. (Grasp, Respond andSurpass)
That is our mission.

President and Chief Executive Officer
GOOD Holdings Corporation

We aim to change the environmental businessin Japan by solving the social issues that contemporary society faces.

We seek a sustainable way of growth of bothsociety and business with a global perspective

Good Holdings group started its business as a waste
treatment company to solve the garbage-related problems Japan
faced at the time of its spectacular economic growth.
Since then, over 60 years, we have widened and developed ourbusiness to solve the various social issues, such as, recycle, reuse,cleaning and Okatazuke service.
Our corporate message, ‘Grasp, Respond, and Surpass’, represents
our stance to rapidly grasp the social or the local problems, to respondthem in the form of business, and to surpass the customers’
expectation through the effect of all parts of the group working
together. This corporate message has been the focus of our businessdevelopment from the very beginning.
In 2015, we changed to holdings company system under
the name of Good Holdings Group that owns five companies, namely,
REVACS Corporation, Relief Corporation, Daikyo Clean Corporation,
Daiei Corporation and Daikyo Corporation.
During the three years since 2015, all the group companies
concentrated on the reinforcement of the existing business
infrastructure by setting themselves on a better business track. 2017
was a year in which to review completed business to prepare for future
expansion and to identify existing problems for remediation. As aresult, we have made our business infrastructure strong enough to beable to decide the subsequent direction of business.
It is our intention to create a new business model by an
innovative approach to the environment. We believe this is possible
because we have worked, as our mission, to solve the existing
problems of customers and of society based on our distinctive
business experience.
We declare again that our business group will have asustainable growth not only in the field of waste treatment but also in
the new business development thanks to the effect of our existing
business.

Good Holdings Group upholds its philosophy and mission of
Goho-Yoshi (Good for all five sides). They were amended from theconventional motto of Ohmi merchant Sanpo-yoshi (good for all threesides), which reads ‘good for the seller’, ‘good for the customer’ and‘good for the society’. We added ‘good for the employee’ and ‘good for
future generations’ to make all employees and relevant people in thegroup feel their growth and abundance, and to call for the awarenessto build a sustainable society. We realize that we have social
responsibilities and we believe that business and society must be handin hand.
Future generations will be required to strengthen structureof the business and understand the need of society in creating a new
business. It is also important for us to recruit and educate suitablepeople. Now we are trying to combine the growth of the company withthe development and job satisfaction of the individual.
We think we must create the new company structure so that everyone
is working in the same direction in this developed society where people
often ask themselves ‘why and for what do we work?’ Then, in 2017,
we started to reinforce the governance and introduce a new personnel
system.
In the UN Sustainable Development Summit held in 2015,
energy problem and environmental problem are among thesustainable development goals (SDGs).
Our group has a 3R business segment ‘Reduce’, ‘Reuse’and ‘Recycle’. We are trying to contribute towards the sustainable
society. As members of global community, we would like to share thisdirection and way of thinking with our stakeholders.
All the workers in the group desire to work closely relation
with society and contribute to global environmental issue andeducation, by reflecting what we have done and what we will do in the
future.
We have already expanded our business in ASEAN
countries, and from now on, we will try to expand further with ouroverseas partners to achieve sustainability on a global basis. Yes, ourgroup will move actively in the whole of Japan and in more countries
overseas.

General outline of Good Holdings GroupREVACS Corporation

To solve social problems through the businessfootsteps and transition of our businessCollection, Transportation andIntermediate treatment of industrial waste
Cleaning and management of various facilities

We started business of collecting household garbage and business waste in 1960 andbegan treating industrial waste treatment business in 1974. Since 2000, whenenvironmental problem drew worldwide attention, we widened our business portfolio tobiomass fuel business and overseas reuse business. Not simply staying on the waste
treatment business, we are tackling various kinds of social problems.

Relief Corporation
Okatazuke service
Overseas reuse business

Location: 2-1-16 Naruohama Nishinomiya, Hyogo
Representative: Eiji Yamamoto
Established: 1974
Capital: 81 million yen
Number of employees: 47 Net Sales: 1,286 million yen[Main Business Activities]
Collection and transportation of industrial waste andspecially controlled industrial waste
Intermediate treatment of industrial waste(shredding/drying)
Beverage products recycling
Cleaning and management of waste
water treatment facility

Location: 2-1-26 Naruohama, Nishinomiya, Hyogo
Representative: Masato Akazawa
Established: 2016
Capital: 50 million yen
Number of employees: 29
Net Sales: 502 million yen[Main Business Activities]
Okatazuke service (tidying up and cleaning service
personal belongings recycling)
Overseas reuse businessHistory of Good Holdings Group
1953 The founder started waste collection and recovery business1968 Established Daiei-Eisei Inc.
1974 Established Daiei Service Co. Ltd. (present REVACS Corp.)
1976 Established Daikyo Kogyosho Inc. (present Daikyo Corp.)

Daikyo Clean
Corporation
Grease trap cleaning
Location: 2-1-16 Naruohama, Nisinomiya, Hyogo
Representative: Masafusa Tsuda
Established: 2016
Capital: 80 million yen
Number of employees: 31
Net Sales: 275 million yen[Main Business Activities]
Commercial grease trap cleaning and greaseinterceptor maintenance service

1984 Daiei Service Co. Ltd, (present REVACS Corp.) opened the waste treatment center at Naruohama, Nishinomiya, Hyogo
1999 Daiei Service Co. Ltd. (present REVACS Corp.) set up business alliance with other companies in the same field
2006 Daiei Service Co. Ltd. (present REVACS Corp.) renovated crushing facility of industrial waste
Daikyo Kogyosho Inc. was reorganized and renamed to Daikyo Co. Ltd.

Daiei Corporation

Daikyo Corporation

Waste collection in Nisinomiya

Waste collection in Itami

Location: 2-1-26 Naruohama, Nisinomiya, Hyogo
Representative: Hiroyuki Kimura
Established: 2010
Capital: 10 million yen
Number of employees: 63
Net Sales: 862 million yen[Main Business Activities]
Collection and transportation of general waste(in Nishinomiya)
Collection and transportation ofindustrial waste

Location: 5-3-31 Kitagawara, Itami, Hyogo
Representative: Kazuhisa Morishita
Established: 1976
Capital: 6 million yen
Number of employees: 33
Net Sales: 441 million yen[Main Business Activities]
Collection and transportation of general waste(in Itami)Collection and transportation ofindustrial waste

2007 Daiei Service Co. Ltd. (present REVACS Corp.) constructed drying plant of organic industrial waste, and started the biomass fuel business2008 Daiei Service Co. Ltd. (present REVACS Corp.) opened Reverse Management Center forbeverage products recycling business.
2009 Daiei Service Co. Ltd. was reorganized to REVACS Corporation2010 Daikyo Co. Ltd. started grease trap cleansing business
Established Daiei Co. Ltd. (which was a Spin-off from Daiei-Eisei Inc.)
Daiei-Eisei was reorganized and changed its trade name as REVACS Holdings Corporation.
2011 Daiei Co. Ltd. started new business of Okatazuke service

Renovated crushingfacility

Started Biomass fuelbusiness

Completed reverse
management center

Started Grease trap
cleansing business(tidying up and cleaning service, personal belongings recycling)
2012 Daiei Co. Ltd. Changed its trade name to Relief Corporation2013 Relief Corporation (present Daiei Corp.) started overseas reuse business2014 Relief Corporation (present Daiei Corp.) opened the Kanto business office in Adachi, Tokyo
REVACS Corporation newly started “swell” business.

(Note) All above companies are wholly owned subsidiaries (Fiscal term: end of March )REVACS Corporation newly built biomass boiler and started in-house production2016 Relief Corporation (present Daiei Corp.) was divided to newly established Relief Corporation
and remaining (conventional) Relief Corporation name was changed to its previous name

Good Holdings Corporation

Daiei Corporation
Established Daikyo Clean Corporation
REVACS Holdings Corporation was changed to Good Holdings Corporation

Started Okatazuke service(tidying up and cleaning service
personal belongings recycling)

Started Overseas reusebusiness

Location: 2-1-16 Naruohama, Nishinomiya, Hyogo
Representative: Kenichi Akazawa
Established: 1960
Capital: 77 million yen
Number of employees: 10[Main Business Activities]
Group financial affairs, Accounting,
Personnel affairs, Labor, Public
relations, management supportingand group strategic planning

Daikyo Clean Corporation opened the business office in Misato, Saitama,

Net sales: 3,367 million yen *1

Number of employees: 213 *2

to where Kanto business office of Relief Corporation moved as well.

*1 Fractions omitted (same afterwards unless otherwise stated)*2 The number of employees shown denotes full-time employees

Daikyo Corporation started its business.
2017 Opened Tokyo office in Chiyoda, Tokyo as a group business hub in Kanto area
Started swell business

Installation of biomass
boilerAs of April 01, 2018

Topics ofFinancial information・Non-financial information

Financial information (Unit: million yen)

21st Environmental Communication Awards
Excellence award•TV Kansai: Youi Don ! (Living national treasure san)Our Good Holdings group sustainability report 2017 was awarded•TV Mainichi: Chichin-puipui ( Tsuji ken, Koredake news ! )Appearance in media (Daiei Sakura Team)the excellence award in the environmental report section in the 21stEnvironmental Communication
Consolidated net sales

Consolidated ordinary income

Total assets

Net assets

Awards (hosted by Foundationof earth, human being environ-million yen

mental forum, Ministry of Envi-

million yen
million yen

million yen

ronment).

History of award winningHome page renewal
We made whole renewal on our group corporate website. To haveour group’s activities known to more clients, new webpages weremade easier to see even withthe smart devices.

19th Environmental Communication Awards, Environmental Report section.
Excellence award
2015 Award for Companies Promoting Experience-based Learning Activities
for Youth. SME section, Encouragement prize.

Sailing Team
*1 Applying the accounting standard for revenue recognition toa part of sales, we calculated the sales amount by deducting
sales expense from the total amount of sales. A decreased
amount due to account method was 894 million yen*2 Accordingly to the change in the policy of accounting
method, we earmarked impairment expenses and various
reserve allowances

On July 8 – 9, Kansai Business Group Yacht Championship was heldat Shin-Nishinomiya Yacht Harbor, where Good Holdings sailing

Non-financial information

Environment

Working environment

17th Environmental Communication Awards, Environmental Report section
Encouragement prize.

2017 Held Children’s agriculture program(Kodomo Nogyo Juku)

Nishinomiya chamber of Commerce and Industry 70th Anniversary : Special
Award for Environmental Management
CSR2 Project, Compliance section, Ministry of Environment Industrial Waste
Section, Section manager prize.
16th Environmental Communication Awards, Environmental report section,
Encouragement prize.

2nd event Observation of rice field, harvest of greenpepper and corn, river creature spotting
3rd event Harvest of rice and summer vegetables, sowing of radish, team work
4th event Harvest of sweet potato, outdoor cooking
5th event Harvest of winter vegetables, team work, making ornament rope (shimenawa), closing ceremony

Lost workday casecases

Nonfatal case without
lost workdays

CO2 total emission

Electricity consumption

Gender ratio

cases
Male

FemaleEnvironment Human Resource Development Award 2014. Encouragement
prize.
18th Environmental Communication Awards, Environmental Report section,
Excellence award

team achieved 3rd straight win.

1st event Opening ceremony, nursery planting of corn, harvest of onion and rice transplanting

Safety20th Environmental Communication Awards, Environmental Report section,
Excellence award.
Environment Human Resource Development Award 2016, Large enterprise
section, Excellence award.
Senior Business Contest 2016, Most excellent business plan award
Hyogo Prefecture Sports Association Award, Excellent player award(international race). Sailing team.

Nishinomiya excellent office honoring Award--Nishinomiya Applied Prize-15th Environmental Report and Sustainability Report Awards, Sustainability
section, Excellence award.

Labor turnover rate

This year’s sustainability report was edited by 5 new graduates
REVACS Corp

REVACS Corp

Relief Corp

Daikyo Clean Corp

Daiei Corp

Ms. Ryoko Ishihara

Ms. Miu Mandai

Mr. Kenta Uemura

Ms. Hinako Homma

Mr. Shoya Koyama

Participating in making of sustainability report, I learned the characters and strong points of all
member companies and goodcohesion of Good Holdings Group,
which has been a good opportunity to think about what I should do
as an employee.

Compiling the company’s activities and data file in the environmental issue by myself, I havelearned a lot about my company.
On the other hand, I am a little
excited to see my words and sentence in a book.

I have learned that we need a lot of
activities and people’s cooperation
to complete one report. Then I am
sure the good cooperation withpeople around is indispensable in
the work. I could have a wonderful
opportunity to work with the colleague in different companies.

I am honored, to be assigned to an
editing staff of sustainability
report as a new employee. Basedon this experience, I will try to
work harder and more seriously.

It has been a good opportunity toknow the activities of the wholegroup. It was also a good chance
for me to make close relationshipwith colleagues from different
divisions deuring the team work.

REVACS Corporation

Circulation plant that contributes to recycling society

REVACS provides services
to recycle business of industrial
waste or cleaning service specializing
in factories and infrastructure.
As to the beverage products, weachieved 100% recycling. We have also
completed environmentally-friendly
system to diminish CO2 emission by
intalling the biomass boiler.

Aggressive introduction of new plants to support a better recycling system
Biomass boiler reduced the CO2 emission
significantly

Reverse Management Center became acceptable
to larger volume of waste

Our biomass boiler uses construction waste materials as its fuel.
We were able to change from city gas to carbon neutral energy fuel(biomass).
High concentration odor from the waste residue storage pit as wellas odor generated from various process are deodorized by using them asincinerating air. After biomass boiler installed in 2016, it reduced the CO2
emission by 62% annually. This system has made us step ahead as atruly environmentally friendly recycling energy maker.

Reverse Management Center is a storage facility speciallydedicated to waste of beverage products, where the pre-treatment
process such as unloading, unpackaging, separation and selection ofbeverage products are conducted.
The deodorizing equipment is installed considering the effect tosurrounding area. The products with brand name and trademark were
kept under 24 hours security to avoid any illegal outflow, Clients can relyon safety storage of waste products.

Impact of installation of the biomass boiler
Beforeinstallation(Year 2013)

Installation of the biomass boiler has greatly significantly reduced CO2 emission
Afterinstallation(Year 2017)

Eiji Yamamoto, President, REVACS Corporation

Consumption of a huge volume of fossil fuelCO2 emission:

5,159 t-CO / year2

By use of the wood chip biomass boiler, we
successfully reduced emission both in consumption of city gas and volume of electric
power.
CO2 emission:

1,951 t-CO / year
2

Storage capacity: below 735 m3

Storage area: below 264.6 m2

Description Storage items: Waste plastics, waste acid, waste alkali, sludge, glass waste,of facility

concrete waste, ceramics waste, metal waste, animal and plant residue

REVACS Corporation has aggressively strengthened capital investment, human resource cultivation and improvement of work
environment to build up the recycle system to support of the society. The biomass boiler installation has made us one step
forward to cope with both the recycle system and reduction of the CO2 emission.
We are going to do our best efforts on legal compliance and disclosure of information for the client aiming to be a Japan’s
top-class law abiding and transparent company.

Contribution to resource circulation and production of renewable energy

REVACS recycle system

We achieved 100% recycling of beverage products waste
We have realized our own recycling system with two treatment
plants, a shredding facility and a drying facility, and Reverse
Management Center (transhipment/storage facility).
Discharged sludge, animal and plant residues from food factories
or processing factories are dried and recycled as the biomass fuel. While,some part of them are used as materials of fertilizer, and they willproduce agricultural products provided to consumer through foodprocessing plant again to repeat circulation of the resources.
Beverage products that cannot be sold because of expired,breakage or label fault are collected as industrial waste, and sent to the
Reverse Management Center for temporary storage and pre-treatment.

Boxes of products are unpackaged and separated into the beverage
products and cardboard there. Then, they are sent to the shredding or theeffluent treatment plants to achieve 100% recycling of the vessels andbeverage.
REVACS boasts of Japan’s largest ever 10,000 t per year’s recordof treatment, undertaking the scrappage of various beverage products ofmany companies, including top-class makers, in Japan. Food recycle law
requires high rate of recycling including that of beverage. Our treatment
flow could contribute to achieve the high rate recycling.

Drying process

SludgeResidue

Biomass fuel

Reverse Management Center
Fertilizer

Beverage
Products
Crushing and shredding process

OthersRecycled
at business
partner’sfacility

Various kindsof recycling

REVACS Corporation

We would like to be a recycle company that contribute to clients and societyWith the largest drying plant in Hanshin area wecontribute to the reduction of transportation cost.

Responding to various recycling needs with
‘One-stop’ action

One of the strong points of REVACS lies in its largest recycle plantin Hanshin area capable of treating 100 t of industrial organic waste suchas sludge, animal and plant residue per day.
Disposer of industrial waste in urban area must fully be aware of
its influence on society, and has the responsibility to be equipped with
relevant device for prevention of contaminated waste from leaking andbad odor escaping.
REVACS has achieved and maintains the urban-type facility by
installation of a biomass boiler and a chemical equipment for thoroughdeodorization.
The urban-type treatment facility minimized the distances ofwaste transportation, and reduced, the risk and cost of transportation. In
addition, by adopting the system to reuse the heat recovered during thetreatment process, we are promoting the efficient use of energy to
reduce environmental burden on the surrounding area.

We have received some favorable comments to our alliancebusiness. We propose the most appropriate methods for treatment ofvarious wastes according to the property of the waste, expected treating
cost or the safety measure based upon our long-accumulated expertise.
And, we recommend the waste treatment company best suit for theclient’s needs. Treatable waste varies company-by-company according
to the kind of wastes. At REVACS group, we have built up the system tomeet various requests of clients to treat and recycle different kinds ofwastes on a capability of the group by so-called ‘one-stop’ action.
Improving the recycling rate is not only a fulfillment of regallyrequired duty but also a way forward to contribution to the society. We
will keep supporting the society through the recycling business.

SludgeAnimal andplant
residues

Waste acid

Waste alkali

Beverageresidue

Waste plastic

Waste metal

Waste wood

Burnt ashAsh dust

Recommendation of appropriate treatment process

Treatment process: continuous oil temperature decompression drying method (Oil fry method)

Outline of
Capacity: 90.9m3 (100t / day) (24hours operation)
DryingItems for treatment: sludge, waste oil, waste acid, waste alkali, animal and plant residue
Facility

Feedstuff

Fertilizer

Fuel

Cement material

Landfill

Incineration

Various business partners

We contribute to keep better condition of factory’s environmental infrastructure
in using ultra-high strength vacuum cars and high-pressure cleaning cars.
We are keeping good condition of facilities by cleansing factory’s drainage facility or plumbing and tankswith an ultra-high strength vacuum car and a cleaning car, that could not only reduce the risk oflabor-intensive work, but also reduce environmental load on surrounding area.
‘swell’ business was born out of the clients’ requests that theyneed a support in keeping their facility in good conditions beside dealing
with the waste.
‘swell’ assists factories’ efforts to reduce environmental burdenwith propositions that meet the purpose or the setting such as
maintenance of drainage system or piping, keeping adequate water flowin the rain ditch, and preventing the occurrence of foul odor or
occurrence of insects from stocking materials.

‘swell’ has introduced 3 of vacuum cars* of the largest sucking
capacity which is rare in Japan. Thanks to these powerful vehicles wewere able to reduce working hours and labor force.
By this powerful vacuum car, we can draw from 100m deep
underground with a large hose pipe that allows a big lump of brick topath through. Many cases are expected to be done, which have beenthought impossible to complete formerly. Further usages will be
developed in the future.

Environmental measures: biomass boiler, chemical cleaning equipment‘Proposal’ × ‘High Service Quality’ × ‘Compliance’ makes reliable supporting system
We Held the Environmental Class at Kansai University
First Junior-High School
On June 27, 2017, we held the environmental class for 250 junior-high school students
with the cooperation of Coca-Cola Bottlers Japan Inc. The lecturer from Coca-Cola explained
waste issue such as recycling of the containers of beverage etc., and the speaker from REVACS
introduced recycling of discarded beverage. On July 13, they were invited to our recycle plant.
We hope this will be a good opportunity for them to think what they can do for the environmental
problems.

ProposalWork

Customer support

Proposal for low cost and shortening work schedule to processing
plant or construction company

Support the works hard to complete elsewhere (deep draft work,high density material), cleaning ofwaste water treatment equipmentsor pipes, side ditch by use of theultra-high-speed vacuum car andhigh-pressure jet-cleaning car.
Recovery the function of the equipments.

Adequately treated with industrial
waste collected during cleaning.
Sent back the ‘Control manifest forindustrial waste’ based on the law.
Proposal of succeeding work.

Relief Corporation
Through FC we offer nationwide service network

Reuse business links the world

Disused Furniture anddaily goods collected in‘Okatazuke service’ are reused in ouroverseas reuse business. By linking
those two businesses, we structure asystem to ‘circulate things
without ‘discarding’ them.

To address a rapidly growing demand for the Memento Disposition
service promptly, we implemented FC (franchising) system in 2016. We
are aiming to increase the number of franchising stores to 27 in the next
three years from the current 14 stores and strength the franchisee
support system by locating company directly managed stores in major
business areas.
To meet the rising demand for holding seminars on Disposition inLife service, we actively carry out the educational campaign. We believe
it is important to have people well acknowledged the necessity of
Disposition in life and Okatazuke service.
We are promoting ‘Disposition in life service’ seminar in the ‘ending life activity’ fair etc.

Overseas reuse business to form a system of circulating goods across national boundaries
Disused goods collected in Okatazuke service are reused overseas as ‘Used in Japan’.

Masato Akazawa, President and representative director, Relief Corporation
Since the start of Okatazuke service in 2011, We have been striving for turning the Memento disposition service into a healthybusiness.
At the same time, we are making contribution to the society by reusing collected items from Okatazuke service as ‘Used in Japan’in the oversea countries. This circulation is not only contributing to the improvement of the quality of people`s lives over the world,
but the reduction of the waste in Japan. We intend to run our business activity evolving around Okatazuke service and overseas
reuse business.

In the beginning when we started, the goods collected in
Okatazuke service/Memento disposition were simply disposed of as
wastes but it became apparent that many items could be reusable, be
effectively recycled and reutilized as resources. While searching for how
to reuse these goods, we noticed that many goods used in Japan are
popular in south-east Asia as ‘Used in Japan’ item.
We launched the overseas reuse business in 2013, which is anapproach to deliver the disused goods from Okatazuke Service to people
who reuse them in other countries. Today, we collect disused goods fromnot only Okatazuke service but also second hand shops and large
furniture manufacturers. Those are being exported to Thailand,
Philippines and over 10 other countries. The total volume of export
reached average 25 to 30 units of 40ft containers per month. The items
are selected in consideration of salability of items based on local client’s

New structure
to support‘recycling-oriented society’

We started Okatazuke service aiming at soundness of our industry
By intensifying transparency of both the services and the prices, we have tried to change the business to healthy.
Okatazuke service has started in 2011 as a section of a groupcompany, Daiei Co. Ltd. As the background of the business, the need forclearance and cleaning of municipal dwelling houses increased alongwith an unattended death becoming a social issue. We surveyed how
people were dealing with these problems generally and figured out that
there were a lot of troubled cases such as unreasonably expensive
charge or lack of proper services. Then we stepped into this businesswith a desire to change this industry to healthy.
The first step toward solving the problems in the Memento
disposition service was to build the transparent fee structure. We
established a flat rate system based on the size of the room andpublished it as `Standard rate of clearance service on our website.
Further, we have made a coherent system where a staff takes charge

from the estimation at the beginning to completion of work without any
additional cost.
As we disclose contents of the services and the standard rates inpublic, clients are able to compare the rates among the companies.
Eventually, it is turned into the fair market where undue claims cannot be
made. We have alliance with around 350 companies, including
real-estate agency and funeral service company, therefore the service
fees proposed by us became a de-facto standard in wider range ofindustry relevant to our business.

needs in the countries. In fact, these items are welcomed by local people
in a scene of daily life. In Japan, also exportation of such items cancompensate the feelings of the clients who hesitate to dispose of
unspoiled things. This reuse circulation saves the disposal cost and helps
to eventually reduce cost of Okatazuke service.
By linking these two services, we have succeeded in creating asystem which promote a recycling-oriented society. By further
developing this system we contribute to a solution of domestic social
issues and improve people's quality of life elsewhere in the world.

Okatazuke service
Memento disposition /Disposition in life

Necessary goods towhere it is needed

Overseas reuse business
Sold as “Used in Japan” item

We've been trying to catch the customer demand byvisiting customers and hearing their feedback directly.

Supporting ‘Child Dream’ activity
Child’s Dream was established in 2003 as a charitable organization dedicating unconditional help
for underprivileged children with few educational opportunities due to human rights violations. They havebeen engaged in the activities with a goal of improving children’s medical and educational environment
in cooperation with communities. In order to give back to society, we donate part of the profits from oursales to them.

Daikyo Clean Corporation

Contribution to infrastructure of food and drink industry

Daikyo Clean operates in 14 prefectures in Kansai and Kanto areas to deal with nation-wide chain-stores.
Most of grease trap cleaning work had been carried out by small
sized companies until recent years. Nation-wide chain-stores haveordered cleaning work to the local company in each area. In our case,we started in Nishinomiya and Itami city, when we were requested froma client to cover the job in whole Hyogo prefecture. Then we obtainedthe ‘license of industrial waste collection and transportation in Hyogo
Prefecture’. After that, we developed our business area in line withincreasing demand of clients.
In 2016, we started business in Kanto area by setting Tokyo
office and Kanto business office. Now we have licenses in 14
prefectures in Kansai and Kanto areas to have become the uniquecompany to have the largest service area in our business sector.

Daikyo Clean boasts of overten thousand job records ofcleansing kitchen grease traps,
drain pipes of restaurants, buildings
and mixed-use facilities. Daikyo Clean
is chosen by the clients for its
adequate and compliant workin 14 areas of Kanto andKansai areas.

By making the system to operate in wider area, it became easierfor our client to manage their branch stores with centralized
information, which was highly welcomed by the companies ofnation-wide operation and chain stores.

Possessing industrial waste collection andtransportation license in

14 Prefectures of Japan
Kansai Area
Osaka,

Kyoto,

Tokyo,

Kanagawa,

Hyogo,

Nara,

Shiga,

Wakayama,

OkayamaKanto Area
Chiba,

Saitama,

Ibaragi,

Gunma,

Tochigi

With latest equipment and technology, we achieved over 10,000 job records a year
With accumulated expertise we can deal with tall buildings and underground floors

Masafusa Tsuda, President and representative director, Daikyo Clean Corporation
Daikyo Clean Corporation had long been working in the front line of environment as a collector of household waste under thename of Daikyo Corporation. Based on accumulated know-how and expertise, we have taken our parts in cleaning of facilities,
restaurant, buildings etc. to contribute to environmental protection. In FY 2016 we advanced to Kanto area. The nation-wide
expansion of service area has enabled us to address even a request of nationwide chain stores in Kanto area at a single point ofcontact. We strive to be an ‘essential and unique enterprise’ to support environmental infrastructure business.

To all over Japan from Nishinomiya! Aiming to be the ’unique enterprise’ in Japan.
A professional company to cover from the grease trap cleaning to its subsequent waste treatment altogether
We engage in the cleaning of kitchen grease traps, drain pipes ofrestaurants, buildings, factories and other facilities.
‘Grease trap’ is an oil-water separation interceptor device to keep
the drainage system from being affected by the waste water whichcontains oily substance discharged by restaurants etc., installation ofwhich to the relevant facility is required by law. Grease trap has afunction of aggregate vegetable debris or other garbage in the net(basket) and separates oil by suspending it afloat to prevent it fromflowing out into the sewage system. Oil suspended in the water surface
need periodical cleansing, otherwise, it can cause occurrence of foul odor
or nexious insects.
Present business started in 2010 taking advantage of getting an
inquiry for cleaning grease trap from major food chain-store. After thatthe company was spum off from
Daikyo Corporation with thename of Daikyo Clean Corporation, a specialist in cleaninggrease trap, water reservoirtanks, drain pipes of buildings
and other facilities.

One more strong point with Daikyo Clean is that we can address
the work in the high-rise buildings or underground floors, whose cleaning
work was rather hard to carry out. Annually over 10,000 job records
makes us accumulated expertise and capital investment.
For the grease trap cleansing work, we have had a limit ofworkable area confined to the reach of the vacuum hose. Whereas, we
introduced a portable equipment, which can be adopted to the work inhigh-rise buildings or the underground floors.
We also have widened our business to clean up the water
reservoir tanks by high-pressure washing car and are doing all cleaning
and repairing works of water tanks and drainpipes for hospital, complex
facilities like large scale shopping mall.

We have acquired a lot of know-how and reputation that “People
from Daikyo Clean does honest work in analog works”. The important
point of our business is to do the things properly which we are supposed
to do. We believe accumulation of steady work efforts will lead toexpansion of our business.

We own 7-ton vacuum
car 2 units, 3-ton vacuum
car 8 units, high-pressurecleaning car 2 units and 2-tonnormal truck 2 units.

Appropriate treatment with compliance
Our group has long been engaged in environmental sanitation andwaste treatment through collection of household garbage etc. In recent
years, we are expected to pay careful attention to the environment
protection and environmental burden mitigation other than the adequate
collection and treatment of the waste.
We hope our grease trap cleaning business, along with periodical
kitchen cleaning to improve the kitchen sanitation, may result in theprevention of water pollution, control of water quality or reduction ofdischarged sludge.

Further, oil and food residue from grease trap cleaning areappropriately treated as industrial waste in compliance with the law in aseries of treatment. And we issue manifest to prove the legal treatment,
which is one of the reasons the clients keen on risk-management chooseus.
The market size in Kanto area is said to be 4.5 times as big as thatof Kansai area, and we still have much room to develop our business. By
increasing more business points all over Japan, we would like to play animportant role to support infrastructure of nation-wide restaurant
chain-stores.

As to the quality of work ‘Complaint zero’ is our strong point
At Daikyo Clean, despite annual over 10,000 jobs, we keep our reputation with no claim at all. The mostimportant point of our business is doing the things properly which we are supposed to do. We try to contributeto client’s sanitary management through the appropriate treatment following the legal requirement.

Daiei Corporation

Innovating the business image by “Sakura Team”
Interview with
Sakura Team!

We became a team of six in half a year. It is a pleasant job to lure myfriend, indeed!
At the beginning, we were anxious if it is a man’s world, but I was relieved when I found thecolleagues in our company are very kind to us. When we were cleaning the waste station, a man said, “I
will clean up here. You may go on next one”, or in other case, a driver gave the right of way when we passby in the narrow street. We feel the warmth of the people during every working day. People greet our pink
packer waving their hand with smile, or sometimes foreigner people take picture of us. We are happy if
those photos are spread to all over the world through their SNS so that we can appeal Nishinomiya city
more. I hope to increase the number of Sakura team in the future and create a bright society in
Nishinomiya.

Daiei Corporation,
based in Nishinomiya city,
is engaged in the collection
and transportation ofhousehold waste, industrial
waste and bulky garbage.
In 2017 Daiei corporation started
an all-woman waste collection
team, “Sakura Team”, in
Kansai area.

Hiroyuki Kimura, President and representative director, Daiei Corporation
Daiei Corporation runs the business that can be regarded as the origin of the group.
Waste collection is an indispensable job in supporting social infrastructure. We have been sincerely working for clients and peopleof the community to contribute to healthy growth of this industry. In recent years we have been continuously attempting to update
the image of the business into one for which people would be proud to work. I am pleased to introduce our continuing efforts
toward the society.

Contribution to Reduction of Waste Volume by Introducing’Waste Measuring System’
Ecological, and cost saving to the clients
Since 12 years ago, we have introduced the Scale Packer systemfor every vehicle which are used in the regular waste collection service.
It is a system to measure the weight of waste while loading it. Bymeasuring and managing the data, monthly fluctuation in collected
waste and its cost can be grasped at a glance. Besides we can keeptransparency of the waste amount to the client by this system, we arealso able to show clients how much waste there is and enable them tounderstand that the reduction of waste volume is directly linked to the
reduction of cost.

Showing the exact amount of waste has led to the client’s
determination to reduce the waste volume more than we expected. We
are often asked what will happen if reduced waste results in thedecreased sales revenue. But we know reduction of waste also end up
with the reduced treatment cost. With the understanding that the final
merit lies in the profit rate not a sales revenue, we are making efforts topropose and actualize better ideas for clients, society, and for theenvironment.

System of waste measurement

Clients

Invoiced to clients
based on themetered weight

Daiei launched Kansai’s first all-woman waste collection teamSolving the staffing shortages and renovating the business image is realized at the same time
The Sakura Team is the first all-woman waste collecting team in
Kansai area. Being established in September 2017, the team is now
engaged in waste collection in Nishinomiya city using two units of pinkcolored packer cars which represent sakura = cherry blossom color.
Waste collection work is apt to be considered as a typical 3K-work, whichmeans hard (Kitsui in Japanese), dangerous (Kiken in Japanese) and dirty(Kitanai in Japanese). It can, however, be much healthier work bybecoming an early riser and appropriate exercises. Besides, without theimposition of overtime employees can control their own working andpersonal time with a pleasant working environment.
We thought it would be possible to achieve both solution tostaffing shortages and renovation of images of waste collection as a job
by employing women. At the beginning, we had only a single member.

After half a year, members increased to six, namely two drivers
and four assistant drivers. Those women did a meticulous job which led
to frequent calls of appreciation. We can now have more conversation
with people, and see children waving at the pink truck or people
anticipating our arrival to dispose of their household waste. We know thatthey are all sympathizing with our activities. The teams of women weretaken up by mass-media such as newspaper, TV and radio. The response
exceeded our expectations and caught the attention of our competitors.
We hope that the Sakura Team goes to work daily with cheerful
smile communicating how wonderful to clean the town and finallycontribute making Nishinomiya city more beautiful.

Collected waste is measured
and stored

Data is sent to client’s company

Data on weight and location ofcollection are managed centrally

By grasping assigned wastequantity, clients become
more attentive to reducing it

Giving a class at primary schools in the city
Daiei Corporation is giving a class on waste treatment at primary schools and high schools.
In May 2017, we visited a primary school and explained about the types of waste and thesegregation method using an actual waste collection truck. The Sakura Team has also givenclasses at 3 primary schools so far (Kawaragi, Kawarabayashi and Shukugawa). Each class was
enjoyable for the children with being keenly interested in the pink colored truck.

Daikyo Corporation

Becoming the company of choice by the community

By introducing the metered rate system, we propose reducing of waste volume
It has increased the transparency of waste treatment cost and helped
clients to have further attention to
reduce the waste and saving expense.

As one of our significant business activities, we have an invoicing
system at metered rate. There are lots of companies to charge thetreatment cost by monthly basis at a fixed contract irrelevantly to thedecrease or the increase of waste volume. However we have introduced
Scale Packer (a garbage truck with scaling function) system whichallows to show the garbage weight directly.

Daikyo Corporation
was the first company to obtaina license of waste collection andtransportation in Itami city. In 2017,
Daikyo started a staffing service
business, D-career, to staff
shortages in the waste
related business.

Weight is displayed here

Daikyo Started to Solue Staff Shortages
Offer up the solution as a business to address the difficulties of labor shortages in all waste industries.

Kazuhisa Morishita, President and representative director, Daikyo Corporation

In 2017, we started the staffing service, ‘D-career’ which is
specializing in the provision of driver to work in the environmental
businesses.
Recently, a shortage of drivers has been a problem for the environmental businesses. A driver of Packer car, for instance, needs to be
trained to drive slowly and safely in narrow streets. It is difficult to findsuch experienced drivers for immediate employment.
Our long experience and accumulated expertise in educating
became the basis for the business we have set up.
Participation in the staffing business started later, but we haveanalyzed the process in our unique education to nurture skilled andadaptable drivers. Training with our own unique educational curriculum
to the inexperienced staff and also the staff after a long absence makedifferences from other companies by constructing the method of developing human resources. This service, providing skilled staff to the company
which needs the staff ready to work, is evaluated very highly.
We do not confine ourselves to a staffing service only, but we

aspire to provide a business with experience of social problems whichmeets the requirements of clients and surpasses their expectations. We
will play our part in creating a safe and comfortable local community
through a waste treatment business that supports the social infrastructure and people’s safe and comfortable lives.

A voice from a working staff

When I was working as full-time employee for other company, I had
to do a lot of overtime and could not afford enough personal time.
Now, as a temp staff, I have fulfilling time to keep my own life style.
(30 years old, man, dispatched staff)

We have been working on collection of household waste and industrial waste in Itami city, since its establishment in 1962.
Through the 56 years’ long history of the company, we have been assisting local community to realize comfortable life
environment and to achieve adequate waste treatment and reduction of waste volume. In 2017, we started new business ofstaffing service, D-career. We will work for the community both from the defensive and the offensive stand point.

Daikyo Corporation Provides Community-based Service with Cooperationof Public Administration
We provide the business to contribute to the local community by thinking of the importance of Company existences.
Daikyo Corporation has been engaged in collection andtransportation of household garbage and industrial waste based in Itami
city. When we started the business as the first licensee in Itami city tocollect and transport public waste, the collection of household garbage
and industrial waste were becoming a social problem in a spectacular
economic growth of the time. Since then we have strived to provide a
comfortable life to community by running the business in a trusted
relationship with municipal government of Itami city.
The waste collection business tends to be a price competition. The
idea that the waste treatment cost is “the cheaper, the better” may bereasonable. However, we pay careful attention to not only the price but
also the company policies to contribute to the community and to keep ourbusiness philosophy or the way of being a business entity. And we would
like to become the company of choice by the community who have thesame value. We are engaging in our work with a pride as along-established company of waste treatment business in this area.

Educating‘environmental business driver’based on properly training
curriculum and thorougheducational system

Safety training
We carry out thorough safety
training for ‘environmental business driver’, such as importance of compliance and vehicle check.

Driving training

On-road training

We instruct thoroughly on Driving practice on the actual
eco-driving, narrow street driv- route and the collecting working, danger of entrainment and at waste station.
overloading and points ofsafety parking.

Curriculum training
Our original classroom lecture
is provided individually andmulti-step base.
We adjust our original classroom lecture to the staff’s leveland provide them step by step.

Donating nursery plant of sweet potato to primary schools
Since 2010, we have been donating nursery plant of sweet potato to primary schools in Itami city andsupport children with environmental and foods study.
This nursery plant is cultivated with fallen leaf compost by NPO association “LEAF“ (Learning andEcological Activities Foundation for children) that is presiding over the Agricultural land project of Mount Kabuto
for whose activity ‘Good Holdings Group’ is attending.
In 2017, 2,200 plants were donated to 16 schools, the special-needs school and 15 kindergartens.

Management・GovernanceCompliance
Implementation of Compliance Evaluation

No record of serious violation of law in FY2017

We are ready to rapidly adopt to a legal change

We have specified the relevant laws to be observed company-by-company and see to it that they are duly observed.
We check whether the reports have been submitted to the relevant
authorities in time or whether the business has been properly run
according to law.
We kept no record of serious violation of law in FY2017 as before.

We manage the record of laws applicable to Good Holdings groupas a tabulated list of legal requirements in our ‘Records of complianceevaluation’. We have established a procedure to evaluate whether thelaws are duly observed and take corrective action if any violation should
be found.
In case of a legal change relevant to our business, we revise thecorresponding evaluation points, and inform relevant departments todeal with the change.

Relevant laws (in part)
Major contents

Waste Management andPublic Cleansing Act

Waste disposal standards, manifest management,
making contract and management, requirement withcollecting/transporting vehicles (a sign or a mark to be
displayed)

Air Pollution Control Act

Emission standards of NOx, soot and

Sewerage Act

Effluent standard of sewage water, etc.

dust etc.

Publication of Sustainability Report
Reports being utilized by the group companies
as communication tools
In order to let the public know about industrial waste disposal
business and Good Holdings Group’s main activities, REVACS had published a report since FY2002. Relief Corporation and Daiei Corporation
followed suit in FY2008. Since then the report has been edited and published by our employees, and its contents have been enriched
year-by-year.
On occasion of the shift to the holding company system, the reports that have been published by each company was integrated to one
edition and issued by the Holdings Group. Since the third year of thegroup edition (FY2017), thetitle was changed to ‘Sustainability Report’. It received the
21st Environment Communication Awards following theprevious years. We will continue further improve thereport as one of the important
communication tools to unite
us with you stakeholders.

Records of compliance evaluation

Noise Regulation Act,
Vibration Regulation Act,
Offensive Odor Control Act

Noise, vibration and odor standard

Road Traffic Act

Running speed, no stopping/no parking,Overload Prohibition

Road Transport Vehicle Act

Human Rights・Labor Practices

Communication

Information disclosure & Accountability

Compliance Status

Law

Environment

Obligation of car maintenance and inspection

Act on the Rational
Use of Energy

Requirement of energy consumption report,
appointment of an Administrator etc.

Act on Promotion of Grobal
Warming Countermeasures

Reporting of carbon dioxide equivalent greenhousegas emissions

Industrial Safety and
Health Act

Safety assurance, appointment of safety and healthpromoter and name's dissemination, cleaning up etc.

Ordinance on Preventionof Anoxia

Measurement of oxygen concentration,
regular stock of protective equipment and escaping
tool and their checkup etc.

Fire Service Act

Formulation of fire defense plan training and checkupof the fire etc.

Environmental Conservation
Method of measuring air pollution/foul odor etc.,
agreement between
and frequency
Nishinomiya City

Prevention of Overloading
We check the weight of the waste with loading
capacity of our vehicle for every consignment
REVACS is engaged in collection and transportation of industrial
waste. To prevent overloading, we compare the client’s data (weight of
the waste) which we routinely receive, with the loading capacity of ourvehicle. Whenever the weight of the waste overruns the loading capacity,
we contact the client to check up the fact and examine its cause anddevise a countermeasure in cooperation with the client.

Thorough Execution of Pre-contract
We have a strict rule of pre-contract with client
In consigning and accepting the disposal of industrial waste, aconsignment contract is required by law. We have a strict rule toconclude a pre-contract to prevent from committing an offence against
the law.
Especially REVACS which mainly business is industrial waste
collection and disposal, we strive to make a contract by imputing theclient’s data, and regularly verifying that we have already concluded thecontract.

Information Disclosure on Sanpai-Net
We disclose information conforming to ‘Goodstanding waste disposer qualification’ standard
Upon a significant revision of the evaluation system of excellent
waste disposer, ‘Good-standing waste disposer qualification’ standard
was newly founded in 2011. Companies in our group have been
accredited as such by the prefectural government of Hyogo, Osaka andother municipalities.
Sanpai-Net (Industrial waste information net) run by Waste
Management Enterprise Development Foundation is so structured as toconform to the transparency standard of ‘Good-standing waste disposer
qualification’, in which we have been uploading the information including
licenses, financial statement etc.
‘Good-standing waste disposer qualification’ system: a system run by prefectural authorities andordinance designated cities. It accredits the waste disposer who fill all five qualification
standards. The five standards are: (1) actual performance and compliance (2) transparency ofbusiness (3) efforts in consideration of environment (4) the electronic manifest and (5) financial
soundness.

［Sanpai-Net］http://www.sanpainet.or.jp/

Business Performance Report Meeting
Business performance is open to all employees
Briefing meeting to report sales and profit performance, which ismeant for not only managers but all employees including regular andpart-time staff, is held monthly at each of the group companies. Group oreach department profits and loss statement is reported in the meeting.
Disclosure of the company’s business performance to the employees has helped them properly understand the state of business and participate in the business operation, which in turn reflects on solution ofproblem or improvement in performance.

Sharing of Daily Income and Expenditure
All sections of the business calculate theirsales and expected cost each day.
At each company in the group all sections of the businesscalculate their sales and expected costs on a daily basis. Apart fromthese daily figures a monthly sales budget, marginal profit and the targetof operation income are shown broken down for the day in what is calleda daily balance table. The daily achievement rate and monthly sales
predictions are calculated and displayed in this way. The data is sent tomanagement and to all members of staff to let them are understand thechanges about the sales and cost. Through in communication with therelevant departments they could find out the new solution of the
problems more easily.

Construction of Business Continuity
Planning (BCP)
We are prepared for expected disaster
Preparing for massive disasters such as the Nankai Troughearthquake and tsunami, our group has developed a business continuity
plan (BCP) not only to keep the employees and the company buildings
safe, but also to take our responsibility for our stakeholders.
The plan involved defining the function of disaster response
headquarters, setting out who was responsible for making decisions or
the flow of decision making, writing the BCP manual at each company
and communicating it to employees, method how the safety of theemployee’s be confirmed and how to practice the relevant procedures,and procurement and storing of disaster fixtures. This BCP was practiced
in the June 2018 earthquake which made us confirm the safety status of
the employees smoothly.
We will continue safety confirmation practice, evacuation drill etc.
to build up a structure to quick response to the massive disaster.

Management・GovernanceCommunication

As a corporate citizen our group is concernedto an interaction with local community andsupports nurturing next-generation children
Basicconcept

Basing on the idea that it contributes to building sustainable society through business, Good Holdings Group,
promote social activities from the view of resolving the environment problem, community involvement, andcontribution to the development of local community.

Objectives and Achievement
Theme

REVACS
We aim to be a reliable company which
gives a sense of security to the society

Relief
We aim to be a reliable company which
gives a sense of security to the society

Daikyo Clean
We aim to be a reliable company which
gives a sense of security to the society

target for 2017

DaikyoWe aim to be a reliable company which
gives a sense of security to the society

Good Holdings
We aim to be a reliable company which
gives a sense of security to the society

2017 result

Holding of Top Dialogue

Implementation of exterior evaluation

Continued efforts to be relied
on with a sense of securityby every stakeholder

Holding of environmental
learning session
Issuance of CSR report

Continued activity

Interaction with local community

Participated Kodomo Nogyo-juku
Issuance of CSR report

Continued activity

Participation to social activity

Holding of lifetime departure cleaning seminar

Continued activity

Contribution to local community

Participated Kodomo Nogyo-juku
Issuance of CSR report

Continued activity

Contribution to local community

Participated Kodomo Nogyo-juku
Issuance of CSR report

Continued activity

Interaction with local community

Participated a local softball match
Joined local cleaning event

Continued activity

Participation to social activity

Cleaning activity (once week)
Donated of sweet potato seedlings
to primary schools in Itami city
Issuance of CSR report

Continued activity

Contribution to local community

Participated Kodomo Nogyo-juku
Issuance of CSR report
Applicated a report award

Continued activity

We provide opportunities of work experience forsenior high school students and undergraduate
students
Good Holdings group implements internship program directed tosenior high school and undergraduate students to expect that they could
learn more about the society through the workplace experience and think
about how to proceed for the future.
In FY2017, we accepted a student from Kinki University. He
experienced fieldwork as and paperwork during the 2 week’s period.

Communication

Corporate Sports Activity
The sailing team is participating in various competitions
Good Holding’s sailing team was established in 2013.
Since then it has been accumulating favorable results：winningKansai Jitsugyo-dan Yacht Championship three consecutive years, or
getting a place in All-Japan Jitsugyo-dan Championship.
With the participation of two members, the team is becomingstronger, and we will be united towards further good result.

FY2017 results
July
Kansai Jitsugyo-dan Yacht Championship
Kawano・Tanabe team
2nd place
Moritani・Yamamoto team 3rd place
Team total record Championship
AugustInternational Snipe class Kansai Championship

Holding of Kodomo Nogyo-juku

Social Contribution Activity
Reception of Facility Tour

Reception of Internship Students

Human Rights・Labor Practices

target for 2018

Implementation of exterior evaluation

Daiei
We aim to be a reliable company which
gives a sense of security to the society

2017 achievement

Environment

Reception of JICA Induction Course

We promote understanding of waste treatment
by opening our facility to various stakeholders

We help attendees to solve overseas waste-related
problems

REVACS’s treatment facility is open to our clients, students andlocal people. In FY2017, we accepted 393 people in 75 groups including
2 groups uncontracted clients to visit our factory.

Japan International Cooperation Agency Kansai Center (JICA Kansai)
gives induction course directing at municipal employees relevant to waste
issue in Asian countries to improve their administrative capability. In FY2017
we accepted the attendee on three occasions (August, September 2017 andFebruary 2108). At REVACS, biomass fuel project and the flow of waste treatment were explained. At Daiei, they
visited the site of collecting waste
and listened to the explanation
about the risk factor involved in theservice and learned the measures
to cope with them.

Employees support children’s
agricultural experience andstudy as a staff.
We have Kodomo Nogyo-juku directed to 4 to 6th graders in
Nishinomiya. Children experience soil making and rice growing in
Kabutoyama agricultural land in the city for 6 months.
Through the agricultural experience, which is the base of dietary life, wewould like children learn the pleasure and difficulty of agriculture as wellas understand the cycle of natural resource. The project started in
FY2011 under sponsorship of Daiei with the cooperation of secretariat
LEAF.
Since FY2014, whole the group has been working on this activity
as part of new recruits’ education program.

Moritani・Yamamoto team 3rd place
Kawano・Tanabe team
4th placeTest-ride event for employees
September
All Japan Yacht ChampionshipTeam total record 4th place
October
The 72nd National Athletic Meet
Masashi Yamamoto(joined as an Ishikawa prefecture delegate) 12th place
November
All-Japan Snipe class Yacht Championship
Moritani・Yamamoto team 35th place
Kawano・Tanabe team
36th place

Management・GovernanceCommunication with Customers
Participation in exhibitions

Our group companies participate in various exhibitions to let ourbusiness and CSR activities be known to many people.
Major exhibition we participated in 2017
Date

Exhibitor

Name of the exhibition

May 2017

Daikyo Clean

Gaishoku Business Week 2017
(Eating Out Business Week 2017)

August 2017

Daikyo Clan

Gaishoku Business Week 2017

Relief

Life Ending Industry EXPO (ENDEX) 2017

November 2017

Relief

New Value Creation Exhibition 2017

Daikyo Clean

Building Maintenance & Clean EXPO 2017

NPS® research was conducted

We are proceeding educational activity forclients and consumers
REVACS holds seminars for the personnel in charge of waste
disposal management. In 2017, we held a lecture and seminar titled‘Learning from the Waste Disposal Act violations, inviting head of BUN
Environmental Issue Training center Mr. Fumiaki Nagaoka.
Relief joined exhibitions and lectures sponsored by clients. Fromthe view point of preventing accident in the house, importance of keeping
one’s environment during the lifetime was introduced along with theexamples of customers.

Highly esteemed in NPS (Net Promoter Score)
to rate the royalty of the customer

At the end ofroutine Okatazuke
service, we ask out
customers to fill out thequestionnaire survey for
us to measurecustomer’s
royalty,

Net Promoter Score, or NPS® is calculated based on responses toa single question: “How likely is it that you would recommend to afriend?” 0 to 10 points are given to the responses. It is a digitalized index
of royalty (attachment or the degree of reliance to the company or thebrand) of the customers. Relief started this survey in 2014 and got 61
points in the early period, but in the 4th time raised to 86 points. We
surpassed the other companies in the service sector who got around 20
point. We continue this survey to positively maintain and improve service
quality.

［RELIEF］
Osaka living arrangement cleaning seminar

Holding of joint memorial service
We cherish both the deceased and the deceased
mementos.
Relief thinks much of the deceased and the memento, and holds
joint memorial service in spring and autumn, respectively. This started
from the feeling of the employees who faced the death and the grief ofthe bereaved and learned that mementos have a lot of memories andwanted to express their thanks.
Remembering the feeling of standing by the deceased and the
bereaved family we are going to sincerely and politely respond to theclient.

“How likely is it that you would recommend ourservice to a friend?”

How to calculate
Answers are classified to ’Promoters(9-10）’ , ‘Passives（7-8）’ and ‘Detractors (0-6）’ to get NPS.

Rate of detractors who
answered 0-6

Net rate of promoters

Prevention of Items Which are Outside the Contract

Real time image of waste treatment is open to
the public

We strive to prevent foreign items from minglingby putting up a notice, etc.

At REVACS, to grasp the process of bringing in or treatment of thewaste real time, Web cameras were installed in the plant, and images are
released on our website.
The web cameras are set on the following four points: ①Where
the waste is brought in and weighed out ②Where the full-view of theshredding facility is seen ③The opening of shredding machine* ④Yardof the drying facility where the waste is brought in.
The web cameras let us get high reputation of not only the clients
but also people in the community because you can monitor the work
anytime and anywhere.

We ask the client to separate treatable items in the consigned
waste from non-treatable ones according to our standards.
It’s difficult to make to proper treatment to mingling items which
are not contracted. Especially, if dangerous objects be contained, it may
cause an accident or a fire.
Once we find theitems which are outside contract, we will notify our client
immediately, and preventfrom recurrence. To thesame effect, we will post alist of unacceptable items infront of the client’s businesscontainer.

Life Ending Industry EXPO (ENDEX) 2017

①Bringing in and weighing the waste②Shredding facility③The opening of shredding machine(exclusive access) *④Drying facility

Prepared to directly hear customers’ needs.
At Good Holdings Group, mail to presidents is prepared on its
home page to directly hear from the customers. Received messages areshared among the relevant sections and, when necessary, improvement
direction is made aiming at further reliable service.

Index to measure customer experience

Example: (rate of those who answered 9-10：30％) − (Those who answered 0-6：50％) ＝ (NPS：−20)［REVACS］
Waste disposal management seminar forpractitioner

Installation of presidents’ hot line

Relief NPS® ＝ 86

Rate of promoters those who
answered 9-10

Installation of Web Cameras

Gaishoku Business Week 2017

Communication

Approaches to Consumer Issues
Holding of seminars

We increase contacting point with customers

Human Rights・Labor Practices

Environment*: For the protection of client’s information, image from number 3 camera is protected by password
from being accessed by other people than client who consigned the waste treatment.