OTD-S DATA & TICKETINGIN HERAPRO
June 2020

17/9/2020

OTD-S HeraPro | Heraeus Process Organization

AGENDA – OTD-S DATA & TICKETING IN HERAPRO

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7/9/2020› General information OTD-S data & ticketing in HeraPro› OTD-S Data – Supplier view

› OTD-S ticket (initiated by supplier)

OTD-S HeraPro | Heraeus Process Organization

AGENDA – OTD-S DATA & TICKETING IN HERAPRO

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7/9/2020› General information OTD-S data & ticketing in HeraPro› OTD-S Data – Supplier view

› OTD-S ticket (initiated by supplier)

OTD-S HeraPro | Heraeus Process Organization

TOP 1 - GENERAL INFORMATION OTD-S DATA & TICKETING IN HERAPROOTD-S = On Time Delivery Supplier

47/9/2020

OTD-S HeraPro | Heraeus Process Organization

TOP 1 – GENERAL INFORMATION OTD-S DATA & TICKETING IN HERAPROOTD-S…
› …is a measure of process and supply chain efficiency› …measures the amount of purchased goods delivered to Heraeus on time and completely› …helps determine how efficiently Heraeus suppliers are meeting confirmed delivery dates
Calculation› Measurement of delivered PO item / schedule lines:› Comparison of Goods receipt posting date vs. statistical delivery date of PO schedule line
Goods receipt date
Goods receipt date up to 5 working days
Goods receipt date more than 5 working days
Goods receipt date
Goods receipt date= statistical delivery date of PO schedule line
< statistical delivery date of PO schedule line
< statistical delivery date of PO schedule line
= statistical delivery date of PO schedule line + 1 working day> statistical delivery date of PO schedule line + 1 working dayTotal number of PO schedule lines on time(punctual + 1 day too late + 5 days too early due in reporting period)
OTD-S =

Total number of completely delivered PO schedule lines(due in reporting period)
57/9/2020

OTD-S HeraPro | Heraeus Process Organization

 punctual(ontime) ≤5 days too early (ontime) too early 1 day late(ontime) too lateTOP 1 – GENERAL INFORMATION OTD-S DATA & TICKETING IN HERAPRO› Basic information regarding OTD-S data transferred to HeraPro› Data transfer update once per week (YTD data & detailed data) (Monday morning 5 am)› Data transfer considers completed previous week
› Changed data of previous weeks will be updated (overwriting of historical data)› Benefits for Supplier:› Continuous tracking of delivery performance (so far only once per year by supplier evaluation)› Basis for understanding supplier performance results and to identify unjustified negative ratings› Basis for root cause analysis and continuous improvement of supplier performance6

7/9/2020

OTD-S HeraPro | Heraeus Process Organization

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7/9/2020› General information OTD-S data & ticketing in HeraPro› OTD-S Data – Supplier view

› OTD-S ticket (initiated by supplier)

OTD-S HeraPro | Heraeus Process Organization

TOP 3 – OTD-S DATA – SUPPLIER VIEWPurpose› Publish weekly updated OTD-S YTD rate and related PO lines to continuously track own performance and identify unjustified ratings
View supplier OTD-S data by1) Select Supplier Portal dashboard
2) OTD-S tables for aggregated & detailed data
are displayed automatically3)

View OTD-S Aggregated Data OTD-S rate in % current week (CW) OTD-S rate in % (YTD)

4)

View OTD-S Detail Data
 Selected details directly displayed in dashboard,full data set available under “(i) More”

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OTD-S HeraPro | Heraeus Process Organization

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7/9/2020› General information OTD-S data & ticketing in HeraPro› OTD-S Data – Supplier view

› OTD-S ticket (initiated by supplier)OTD-S HeraPro | Heraeus Process Organization

TOP 5 – OTD-S TICKET (INITIATED BY SUPPLIER)
Purpose› Contacting Heraeus buyer to clarify
OTD-S rate or detailed purchasing data,
e.g. in case of unjustified negative OTD-Srate for a dedicated PO line
› Ticket can be issued for› Unjustified OTD-S rating› Statement OTD-S(stating reasons and counter measures
for improvement proactively)› Master data clarification(e.g. planned delivery times, Incoterms)

Create an
OTD-S ticket
Ticketoverview:
pending &closed tickets107/9/2020

OTD-S HeraPro | Heraeus Process Organization

TOP 5 – OTD-S TICKET (INITIATED BY SUPPLIER)
How to handle an OTD-S clarification ticket
1) Choose Clarification OTD-S
2) Add ticket subject
 for better identification of ticket in ticket overview,e.g. OTD for PO 4000123456 unjustified
3) Choose request reason out of drop down
4) Choose request recipient Heraeus out of drop down
(list of all existing Heraeus buyer1,2)5) Add Purchase Order reference (optional)
6) Add a detailed description (comment) for the reason ofissuing the ticket
7)
8)

Attach related documents (optional)
Choose actiona) “Save” to store the current state as a draftb) “Send to supplier” to issue the ticket to the selected supplier9) Click “Save” to confirm the ticket and trigger ticket notification
to the supplier contact person

1 if a responsible buyer is maintained,

2 if a dedicated PO has been selected, ticket willticket will be prefilled by responsible buyer

be prefilled by the buyer who issued the PO

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OTD-S HeraPro | Heraeus Process OrganizationTOP 5 – OTD-S TICKET (INITIATED BY SUPPLIER)
Ticket notification by E-Mail to Heraeus buyer based upon OTD-S clarification request from supplier (Example):

127/9/2020

OTD-S HeraPro | Heraeus Process Organization

TOP 5 – OTD-S TICKET (INITIATED BY SUPPLIER)
Heraeus buyer answer by E-Mail to supplier based upon OTD-S clarification request from supplier (Example):

137/9/2020

OTD-S HeraPro | Heraeus Process Organization

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OTD-S HeraPro | Heraeus Process Organization