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TechInsights Customer Satisfaction Survey2024# 1 Focused Supplier of Semiconductor Making Equipment

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EV Group Awarded 10 BEST
Supplier• EV Group, the industry-leading wafer-bonder
supplier, earns RANKED 1st award in:– 10 BEST Focused Suppliers of Semiconductor
Making Equipment– receives its highest score of 9.36

– THE BEST Fab Equipment– THE BEST WFE to Specialty Semiconductor Makers– Lithography Equipment– Specialty Fab Equipment– awarded for 9th consecutive year

• EV Group improves its rating for the seventh
consecutive year
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EV Group PerformanceAmong Peers• Wins all three awards for a 12th consecutive year
• Awarded 5 Stars in THE BEST Suppliers of FabEquipment and WFE to SpecialtySemiconductor Makers– 22nd consecutive year earning THE BEST awardfor Fab Equipment Suppliers– 8th consecutive year earning THE BEST Supplierof WFE to Specialty Semiconductor Makers• EV Group is highly trusted and recommended bycustomers, it was recognized for its partneringand technical leadership efforts

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How Customers Perceive EV Group• Earns the highest score of all 10 BEST Focused
Semiconductor Making Equipment Suppliers in 6categories• Increases its ratings in all 14 rating categories– Recommended Supplier, Technical Leadership,
Commitment, and Support after Sales up 40 basispoints– Trust in Supplier, Product Performance, Overall
Value, and Uptime up 30 basis points– Partnering, Application Support, Spares Support,and Quality of results up 20 basis points– Software up 10 basis points• Highest scores*––––
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Recommended SupplierTechnical Leadership
Trust In SupplierPartnering

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*Listed in order of score, highest to lowest

More Perceptions From Customers➢ Excellent company and excellent product.
➢ Good responsive support for legacy product.
➢ Good product with known good support.
➢ EVG's Nano Imprint tool is a good one among similar tools in thiscategory, their understanding of the needs and technicalsupport is very good. Tool performance is also good. We
evaluated Nano Imprint tool for Grating printing and results aresatisfactory.
➢ Several recommendations, technical support.
➢ Long experience with supplier.
➢ Excellent technical support, fast response to CS, direct technicalresponse and test fab operation at the head office.

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➢ EVG is the current market and technology leader in bond anddebond.
➢ Excellent service and partnership. Responsive. Qualityequipment.
➢ Outstanding product. Excellent service. Developing new processes,great partner.
➢ Excellent support, and very reliable equipment over many years
operation.
➢ Good service and reliable product performance.

➢ We are very grateful for the prompt return calls and feedback we
receive regarding equipment troubles and inquiries.
➢ So far only good experiences with EVG tools. Very satisfied
with tech support.

EV Group’s Approach to Customer
Satisfaction•

Process knowledge focus is key to developing corecapabilities of wafer bonding, lithography, andmetrology– EVG provides solutions for manufacturing
semiconductors, MEMS, compound semiconductors,
power devices, and nanotechnology devices•

Dedicated HVM equipment platform boosts
productivity and lowers cost-of-ownership of novel
infrared laser release technology through siliconcarrier wafers for 3D integration applications•Triple-i philosophy: invent-innovate-implement
guides their enthusiasm for technology, innovative
strength, and internationality– Enables customers to commercialize their new productideas8TechInsights CONFIDENTIAL. All content © 2024 TechInsights Inc. All rights reserved.

About EV GroupEV Group (EVG) is a leading supplier of high-volume production equipment and process solutions for the manufactureof semiconductors, MEMS, compound semiconductors, power devices, and nanotechnology devices. A recognizedmarket and technology leader in wafer-level bonding and lithography for advanced packaging and nanotechnology,
EVG’s key products include wafer bonding, thin-wafer processing and lithography/nanoimprint lithography (NIL)
equipment, photoresist coaters, as well as cleaning and inspection/metrology systems. With state-of-the-art
application labs and cleanrooms at its headquarters in Austria, as well as in North America and Asia, EVG is focusedon delivering superior process expertise to its global R&D and production customer and partner base—from the initialdevelopment through to the final integration at the customer’s site. Founded in 1980, EVG services and supports anelaborate network of global customers and partners all over the world, with more than 1300 employees worldwide andfully-owned subsidiaries in the U.S., Japan, South Korea, China, and Taiwan.

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About the 2024 TechInsights
Customer Satisfaction Survey
TechInsights received feedback from more than 53% of the chip market and 96% of subsystems customers for this year’s survey. The survey spans 2 1/2 months and covers
five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer
service, and product performance. 1,358 surveys were returned, resulting in 18,965 total responses.

The TechInsights annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback to suppliers of semiconductor
equipment and subsystems. The 10 BEST and THE BEST awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:• Fab, Test, Assembly, and WFE Subsystems equipment ratings are grouped together for an overall rating for each supplier• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market segments: Large or Focused

THE BEST awards recognize the more detailed markets:• Fab Equipment, Assembly Test Equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers, Assembly Subsystems, Test
Subsystems, and WFE Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category, including:• 10 BEST and THE BEST• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty Fab, Assembly Subsystems,Test Subsystems, and WFE Subsystems

9 to 10

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8.5 to <98 to <8.5

7.5 to <87 to <7.5

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