25 March 2019

In Late-June 2019, Interactive Digital Signage®

upgrade throughout the Airport!

Straightforward Information from Anywhere in the Airport"infotouch" is an interactive digital signage system providing flight, terminal facility and transport
information which was developed as a new source of information at Narita Airport to meet the individual
needs of our diversifying customer base. 4 units have been in operation in Terminal 1 since October 2017.
The new terminal design and screen layout reflects feedback from customers, usage log analysis, aswell as assessments of design experts and disabled members of the community. A total of 64 new units
will be located near terminal entrances, where many customers require information, as well as at transit
screening areas and points where passenger flows diverge, ensuring that an infotouch station is easily
accessible when required. The main points of the upgrade are the addition of new horizontal models tothe previous vertical type, allowing easier operation by customers using wheelchairs, as well as a revisionof map and control button color schemes and designs to enable more intuitive access to the desired
information.
On March 28 one horizontal model will be available for public use on the 4F of the Terminal 1 Central
Building as a precursor to the deployment of the new models throughout the airport.

Upgrade Details, Deployment Period① Unit ConfigurationNew horizontal models (42-inch screen size)
Screen angle and free space below the unit ensures easy
operation by wheelchair users



Revised handset and printer position for improved usability② Functions, Screen DesignRenewed map design and color schemes

Revised button layout and facility search process③ Preliminary Service Start (1 horizontal unit)
Date: Thursday 28 March 2019, 09:00～
Location: Terminal 1 Central Building 4F, South side

④ Full-Scale Service Start(64 units＊)
Screen and housing design are for illustration
purposes and may vary from the actual items.
Designs will vary depending on their location.
The infotouch logo design is a registeredtrademark.

Period: late-June 2019
＊including preliminary service

NAA-Bldg., Narita International Airport, Narita-City, Chiba, 282-8601, Japan
URL：https://www.narita-airport.jp/en/

Preliminary ServiceAttachment®Overview

11. Main Features
Provides information on flights, shops, restaurants, service facilities and transport

Precision indoor digital maps for navigating the passenger terminals(can also display route to gate by scanning a boarding pass)Video calls (with assistance staff), voice search function, forwarding of search results tomobile devices, etc.

2. Language Availability: 9 languages (4 languages for certain functions)Japanese, English, Chinese (simplified & traditional), Korean, Indonesian, Thai,French, Spanish

New Unit & Screen Appearance

Boarding Pass Reader

TemporaHandsetPrinterry
Horizontal Model

Accompanying

Vertical Model・ Two unit types, horizontal and vertical, installed

・Built-in printer, boarding
pass reader and handset on left
Functionsaccording to available spaceof screen
・Screen angle set at 40º for horizontal units and 70º for
vertical to improve usability

Horizontal Type Top

Shop Selection

・Larger buttons, Screen
set contrast ratio for improved visibility

・View detailed shop
information by tapping the map
Screenand usability

・Attract customers with restaurant menu photographs

・Map color scheme revised, designed for greater visibility

Development
System development, housing design: Hitachi, Ltd., Hitachi Systems, Ltd., Hitachi ULSI Systems Co., Ltd.
Precision indoor digital map system development: NTT DATA Corporation