19 August 2019

Narita Airport’s “Smart Check-In” at all Passenger Terminals
to start phasing-in this Summer— Moving forward on “Fast Travel” initiatives with full scale implementation of the“Self-Service Bag Drop” units —The full-scale implementation of the “Self-Service Bag Drop” units in all Passenger Terminals at Narita
Airport commencing this summer will mark the launch of “Smart Check-in”, a self-service boarding
process using Self-Service Check-in kiosks and “Self-Service Bag Drop” units.

Installation of “Self-Service Bag Drop” units
The “Self-Service Bag Drop” underwent proving trials and operational testing in Terminal 1 North Wing
and are expected to greatly reduce passenger waiting time and relieve congestion around the check-incounters. As a result, a total of 72 “Self-Service Bag Drop” units will be placed in all terminals before theTokyo 2020 Olympic and Paralympic Games.

*Self-Service Bag Drops in Smart Check-in Zone (Diagram)Start of Smart Check-in
With the start of full scale installation of the “Self-Service Bag Drop” units, Smart Check-in zones will beestablished for the Self-Service Check-in kiosks and “Self-Service Bag Drop” units. Information signage
will be upgraded to facilitate the flow of passengers and the airlines will be encouraged to optimize theuse of their limited personnel resources.
NAA wish the number of airlines which can take advantage of the Smart Check-in will increase and lesstime standing in queues and faster bag drop would lead to a smoother stress-free airport departure
experience for the passengers and their baggage so that we can meet the diversifying customer needs.

NAA Building, Narita International Airport, Narita City, Chiba, 282-8601, Japan
URL: https://www.narita-airport.jp/jp/

■ Number of “Self-Service Bag Drop” units to be Installed and Installation
TimeTerminal
Frame

Number of Units

Time Frame (Planned)

Terminal 1
South Wing

20(International)

Side E, Zone D (Summer 2019)Side C, Zone D (Autumn 2019)

Terminal 1
North Wing

8(International)

Side C, Island D (Autumn 2019)

Terminal 228(International)

Island O (Autumn 2019)
Island H (Early Spring 2020)
Island M (Spring 2020)
Island E (Summer 2020)

Terminal 316(International and Domestic)

Island D (Early Spring 2020)
Island C (Summer 2020)* Time frames are subject to change depending on work progress.
In addition, the availability of the Self-Service Bag Drop units will be different for each airlines, socustomers are requested to contact the airline.

■ Participating Airlines (15 in total)
Terminal
Terminal 1
South Wing
(4)

Terminal 1
North Wing
(3)

Terminal 2(6)Terminal 3(2)Airlines that Intend to Participate

All Nippon
Airways

Air New
Zealand

Scandinavian
EthiopianAirlines System Airlines

KLM Royal
Dutch Airlines

AIR FRANCE

Alitalia S.p.A.

JAPAN
AIRLINES

CATHAY PACIFIC
AIRWAYSAMERICANAIRLINESJETSTARJAPAN

JETSTAR
AIRWAYSQANTASAIRWAYSEMIRATESFINNAIR*Imagery, actual unit may differ.

■ Use:

Step 1: Check in

Step 2: Check in baggage

Step 1: Check in online in advance or at a Self-Service Check-in kiosk at the airport.
Step 2: Check in baggage at a Self-Service Bag Drop.

■ Smart Check-in Zones in the Terminals

Terminal 1
South Wing

North Wing
Self-Service
Bag Drops

Self-Service
Bag Drops

Smart Check-in Zones

Terminal 2
Self-Service
Bag Drops

Smart Check-in Zones

Terminal 3

Self-Service
Bag Drops

Smart Check-in Zones