27 April 2017
A new service facility on the arrival level in Terminal 1
to improve inbound customer convenience:

Visitor Service Center

Narita International Airport Corporation (NAA) is delighted to announce plans for theopening of the Visitor Service Center, a new facility on the arrival level in Terminal 1
designed to improve convenience for the increasing number of visitors to Japan by providing
one-stop information and services to offer a greater sense of reassurance and comfort during
their stay in Japan.

Illustration of the completed facility (view of entrance from the arrival lobby)■ Facility name・ Visitor Service Center

Location Map: 1F, Terminal 1CentralMainBuilding■ Location
・ 1st floor, Central Main Building, Terminal 1■ Area・ Approx. 1,300 ㎡(one of the largest airport visitor centers in Japan)

South Wing

■ Scheduled opening date・ Around autumn 2017: Interior refurbishment of the entire area completed.
* New central counter to be installed and Service outlets relocated along thelayout change are due to open in advance in August.

North Wing

■ Design concept
The concept behind this facility is to assist
visitors with a tailor-made travel experiencein Japan to suit individual preferences andobjectives.

Illustration of the completed facility(Central counter (new))Illustration of the completed facility(Mobile phone rental counters and promotion corner)■ Overview of facility and services
The center will serve as a one-stop source of various information and services that will offer a greater
sense of reassurance and comfort to visitors staying in Japan.
Central counter (newly installed)
The central counter will offer visitors a smooth means of taking care of everything from obtaining
Japanese tourism information and preparing travel plans to suit their needs, to arranging
accommodation and tours, and purchasing tickets.
Staff will also be on hand to take requests to join in tours for transit passengers, etc. under the Narita
Airport Transit & Stay Program.
Service outlets (relocated)
Mobile phone and Wi-Fi rental counters, car rental counters and other service counters, as well as
ATMs, will be reorganized into locations based on the type of service they offer in order to provide
greater convenience and more functions to visitors to Japan as well as for other customers. This will
also make them easier to find and use even for first-time visitors to Narita.
Providing tourist information and Japanese hospitality through spatial design
Visitors will be able to obtain tourist information covering the entire country available in various formats
from the cutting-edge information terminal equipment, and from the promotion and pamphlet corners,etc.
Interior decorations will feature a contemporary Japan design expressing our hospitality to customers
from abroad arriving in Japan, and the area will be transformed into a zone representing the starting
point for the journey through Japan for each of our visitors.

Attachment

Visitor Service Center Layout and Services⑦③①⑩⑪②⑧⑧⑥⑨⑩④⑪⑤⑨Service outlets (relocated)④ Mobile Phone and Wi-Fi Rental & SIM Card Sales Counters⑤ Car Rental Counters⑥ ATMs (Compatible with Foreign Credit Cards),
Currency Exchange Machines⑦ Coin-operated Lockers* North Wing Mobile Phone and Wi-Fi Rental Counters will remain unchanged

Central counter (newly installed)① Tourist Information Center
Provision of Japanese tourism information andtravel plan recommendations
NEW② Travel and Ticket Sales Outlet
Hotel reservations, sales of domestic tours, tickets,
excursion passes③ Narita Airport Transit & Stay Program Reception Counter

Providing tourist information
NEW⑧ Information Terminal Equipment Corner
Visitors can freely search sightseeing and transport
Information themselves
NEW⑨ Promotion SpaceSpace for promotions aimed at visitors to JapanNEW⑩ Pamphlet Corner
Pamphlets on general tourism and anime tourism locations
throughout Japan⑪ Seating Space
Battery charger equipped seats for travel planning in comfort