Supporting a safer world
Supporting Service Agreements (SSA)A partner for performance
As the world’s leader in Non-Destructive Testing (NDT), Waygate Technologies delivers thehighest quality industrial radiography solutions designed to help your operations thrive.
However, our technology is only part of the equation. Support from our qualified industry
experts can help you make the most out of every solution – helping you achieve theefficiency you want, with the accuracy and safety you need.

Expert support,
every step of the way
Our Supporting Service Agreements (SSA) provide
support every step of the way. Essential, Advanced,and Premium support levels are available for these
SSA’s. Seamlessly integrating with your most criticaloperations, so you can minimize unplanned downtime
and maximize productivity.

Preventivemaintenance

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PrioritizedrepairRemoteservice

Prioritizedspare parts
deployment

Optimized System Health
By clearly defining regular technical maintenanceschedules you can substantially extend thefunctionality of your assets and reduce production
losses. Our team of experts will help you achieve youroperational goals with regular support.

Preventive maintenance
Stabilize your systems and extend their life span withregular maintenance and avoid damage before
it happens. A thorough inspection of your systems
results in an early detection of minor flaws that allows
you to prevent cost- intensive secondary damages.
With periodic planned maintenance interventions – asolid component in each SSA – our team of experts
ensures your operations are running smoothly. By
logging all activities in a maintenance checklist –we identify in detail the health status of your system.

Software updates
With an SSA in place available software updates
for Waygate Technologies’ supplied system controls
will be proactively scheduled and installed remotely
or in conjunction with other planned onsite
Preventative Maintenance events or repairs.

Prioritized Response
Our SSA’s come with prioritized response times
for Remote Service, spare part deployment andfield service intervention to get your system up
and running again according to your needs.

Technologies commits on prioritized spare part
deployment. Depending on the service level of your SSA,
spare parts will be shipped as fast as within 24 hours.

Field service intervention

Remote service

In the event an on-site intervention is required, ourField Service Engineers (FSE) will be ready to assist.
With possible access to remote diagnostics, we’re able
to prepare a plan of action and spare parts list before
arrival, so your inspection issues can be fixed with justone call, in just one visit.

Prioritized access to our team of Remote ServiceExperts (RSE). Get in touch with Remote Service via
phone or email, our on-call experts can troubleshootand get your unit up and running again. Promptly
diagnosing symptoms and determining a timely
solution is now simpler than ever. Today, the majorityof the cases can be fixed remotely.

Prioritized response
Whether it’s remotely, on-site, or via spare part
deployment, we’ll take all actions necessary to rapidly
repair your assets and maximize uptime.

Spare part deployment
In case our Remote Service Experts can’t get yoursystem up and running again remotely, Waygate
3 of 6Supporting service agreements
Peace of mind. Assured availability and response.
If our Preventive Maintenance contract doesn’t meet all of your service needs you can choose from our threelevels of SSA’s : Essential, Advanced and Premium – each differ in response time. Within each SSA, the optimal
number of preventive maintenances is included, dependent on the usage and system type. 15 hours of Remote
Support are included on a yearly basis within each SSA, and the reaction time depends on the Remote Service
level you choose, to as fast as within 2 working hours. In parallel, field service intervention and/or spare part
deployment will be as fast as 24 hours.
In whatever situation you are, we have the right solution for you.

PM Only

Essential

AdvancedPremium

Preventive
maintenancePM includedPM included

PM included

PM included

Remote Service
reaction timeUpon
availability

12 hours

4 hours

2 hours

FSE deployment

Upon
availability

5 days48 hours

24 hours

Spare partshipment

Upon
availability

5 days48 hours

24 hours

Premium

Advanced

Essential• Get Remote Service (RS) within 2 working hours• Remote support expert availability 9am - 5pm• Reaction time to deploy spare parts or FSE 24 hours (1 day)• Get Remote Service (RS) within 4 working hours• Remote support expert availability 9am – 5pm• Reaction time to deploy spare parts or FSE 48 hour (2 days)• Get Remote Service (RS) within 12 working hours• Remote support expert availability 9am – 5pm• Reaction time to deploy spare parts or FSE 5 days

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Everything starts with Remote Service
The Expert is at your side - Because it’s crucial that your machines work efficiently and with the highest uptimes
With remote troubleshooting, it’s simpler than ever to diagnose symptoms and determine a timely solution. In
fact, statistically, the majority of the cases are fixed remotely. This helps to avoid costly service visits and reduces
downtime. Our on-call Remote Service Experts can be easily reached by phone or email. They respond to every
inquiry within 2, 4 or 12 working hours, depending on the service package.
In the event that on-site intervention is required, a Waygate Technologies’ Field Service Engineer will bedispatched to site armed with input from the Remote Service Experts, so they know what the problem is and whatparts may be required to expedite repair and minimize downtime.

Have a technicalquestion or issue?

Call or email tocontact expert team.

• 14 languages• 30+ Remote Service Experts• One local phone
number and email

5 of 6Experts
troubleshootremotely.

• Real technicalexperts every time
• The majority of cases
are fixed remotelyIssues
are solved.

• If required, field
service engineers
are dispatched.

Order today, takeadvantage tomorrow
A safer, stronger future
Waygate Technologies is dedicated to providing industry leading Non-Destructive Testing (NDT) technology andsupport, empowering you with expertise every step of the way. Because having the tools to succeed is important,having a partner to help get you there makes all the difference.
Email: remoteservice@bakerhughes.com
Or call your local support:
Australia: +61 2 80318144

Italy: +39 06 98350677

Singapore: +65 66221623

Brazil: +55 11 3958 0098

Japan: +813 6864 1737

South Korea: +82 2 3483 7402

China: +86 400 818 1099

Malaysia: +60 3 62074379

Spain: +34 917918445

France: +33 2 72 249901

Mexico: +52 33 46241875

Taiwan: +886 2 26568437

Germany: +49 2233 601 333

Netherlands: +31 10 7988798

U.A.E.: +971 48173404

India: +91 124 4667 667

New Zealand: +64 99123668

United Kingdom: +44 845601 5771

Ireland: +353 1 6530825

Norway: +47 21 033720

U.S.A.: +1 866 243 2638

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BHCS39003		

(05/2021)

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