ＩＴコーディネータ（ＩＴＣ)
プロセスガイドライン
Ver．2.0

2011 年 8 月 31 日

特定非営利活動法人 ＩＴコーディネータ協会

目 次目次

はじめに ....................................................................................................................................................... 1

第一部 ＩＴ経営とＩＴＣ............................................................................................................................ 5
第１章 ＩＴ経営とＩＴＣプロセスガイドライン .....................................................................................................5
１. ＩＴ経営 ..................................................................................................................................................6
２．当ガイドラインの使い方 ......................................................................................................................... 8
３. 当ガイドラインの記述上の留意点 ..........................................................................................................9第２章 ＩＴＣ制度とＩＴＣ................................................................................................................................ 11
１. ＩＴＣ制度の発足 ..................................................................................................................................12
２. ＩＴＣの使命 .........................................................................................................................................12
３. ＩＴＣ資格認定制度............................................................................................................................... 13
４. ＩＴＣ制度の展開 ..................................................................................................................................13
５. ＩＴＣの人財像 ......................................................................................................................................14
６. ＩＴＣに求められる実践力 ..................................................................................................................... 16
第３章 ＩＴＣの規定類 .................................................................................................................................19
１．ＩＴコーディネータ倫理規定 ................................................................................................................... 20
２．ＩＴコーディネータ行動規範 ................................................................................................................... 21
３．ビジョン２０１１ .....................................................................................................................................22

第二部 ＩＴ経営プロセス全体図 ........................................................................................................... 23
１. 概要フロー .........................................................................................................................................24
２. ＩＴ経営認識プロセス全体フロー ...........................................................................................................25
３. ＩＴ経営実現プロセス全体フロー ...........................................................................................................26
第三部 ＩＴ経営認識プロセス .............................................................................................................. 29第１章 変革認識フェーズ .......................................................................................................................... 29
１. 概要 ................................................................................................................................................... 30
２．基本原則 ............................................................................................................................................32
３．プロセス ..............................................................................................................................................35
第２章 是正認識フェーズ .......................................................................................................................... 43
１．概要 ................................................................................................................................................... 44
２．基本原則 ............................................................................................................................................45
３．プロセス ..............................................................................................................................................47
第３章 持続的成長認識フェーズ................................................................................................................53
１．概要 ................................................................................................................................................... 54
２．基本原則 ............................................................................................................................................55
３. プロセス .............................................................................................................................................57

第四部 ＩＴ経営実現プロセス .............................................................................................................. 63
第Ⅰ章 経営戦略フェーズ ......................................................................................................................... 63
１．概要 ................................................................................................................................................... 64
２．基本原則 ............................................................................................................................................66
３．プロセス ..............................................................................................................................................72i

目 次
第Ⅱ章 ＩＴ戦略策定フェーズ ..................................................................................................................... 83
１．概要 ................................................................................................................................................... 84
２．基本原則............................................................................................................................................ 85
３．プロセス ............................................................................................................................................. 88
第Ⅲ章 ＩＴ資源調達フェーズ ..................................................................................................................... 97
１．概要 ................................................................................................................................................... 98
２．基本原則............................................................................................................................................ 99
３．プロセス ........................................................................................................................................... 101
第Ⅳ章 ＩＴ導入フェーズ ........................................................................................................................... 109
１．概要 ................................................................................................................................................. 110
２．基本原則...........................................................................................................................................111
３．プロセス ........................................................................................................................................... 113
第Ⅴ章 ＩＴサービス活用フェーズ ............................................................................................................. 121
１．概要 ................................................................................................................................................. 122
２．基本原則.......................................................................................................................................... 123
３．プロセス ........................................................................................................................................... 125

第五部 ＩＴ経営共通プロセス ............................................................................................................. 131
第１章 プロセス＆プロジェクトマネジメント ............................................................................................... 131
１. 概要 ................................................................................................................................................ 132
２．基本原則.......................................................................................................................................... 135
３．プロセス ........................................................................................................................................... 137
第２章 モニタリング＆コントロール .......................................................................................................... 143
１．概要 ................................................................................................................................................. 144
２．基本原則.......................................................................................................................................... 147
３. プロセス ........................................................................................................................................... 150
第３章 コミュニケーション ........................................................................................................................ 155
１．概要 ................................................................................................................................................. 156
２．基本原則.......................................................................................................................................... 158
３．プロセス ........................................................................................................................................... 162
索ii

引 .................................................................................................................................................. 167