Is Your Authentication Strategy

Ready?

With more than half of internet traffic coming from mobile devices, the mobile world has changed
consumer expectations. Users want more speed, greater reliability and stronger data protection.

As phones become 5G ready, your authentication strategy needs to evolve with the five “G”s of mobile security.

Guard Against Fraud
1

Fraud is growing more sophisticated every day, and legacy approaches
can’t stand up to this global threat.

56%

increase in mobile device fraud attacks
year-over-year1

2

73K+

devices were identified and associatedwith a fraudulent event in a single month2

Get a Game Plan Together
Multi-factor authentication is not one-size-fits-all. A multi-layered approachis integral to a smart game plan against fraud.

Tools like one-time passwords help confirm thatthe phone is in the hands of the right consumer

Customized risk guidelines help balance
between friction and protection

ePoints to thpp
acontacts

Grow Customer Satisfaction
367%

of customers prefer online self-service overspeaking to a company representative3486%

of buyers are willing to pay more for a better,more streamlined customer experience4

points to aon?
shopping ic

Gather Accurate Information
Smartphone users in the U.S. have grown considerably —so multiple numbers are now associated with single identities.

308M

15%

smartphone users expectedin the U.S. by 20245

5

pps

ther fake abunch of oshown here

Consumers want to leverage different channels to interact with their carrier.
Accurate phone data helps consumers glide through the authentication process,
improving customer satisfaction.

of Americans are “smartphone-only” users –accessing the internet solely with their phone6

Gauge Levels of Risk
Identifying risky behavior can help you accelerate the right candidates,
while gatekeeping your process from potential fraudsters. You need toknow more than just who owns the phone, including:

Phone carrier information

Robust metadata

Sources:
1,2

LexisNexis Risk Solutions Cybercrime Report.
Risk.lexisnexis.com/insights-resources/research/cybercrime-report

3,4Superoffice.com/blog/customer-experience-statistics/

5

Statista.com/statistics/201182/forecast-of-smartphone-users-in-the-us/

6

Pewresearch.org/internet/fact-sheet/mobile/Call forwarding status

As “mobile-first” expectations increase and fraudsters try to gain an edge, insurance carriers
need to focus on improving the customer experience while also preventing fraud.

LexisNexis® Phone Finder and LexisNexis® One Time Password
are tools that can help you be ready for the 5G generation.
By leveraging a more sophisticated, multi-layered approach to risk management,
you can help mitigate risk and optimize the customer experience at the same time.

For more information,
call 800.458.9197 or email
insurance.sales@lexisnexis.com.

The Phone Finder and One-Time Password services are not provided by “consumer reporting agencies,” as that term is defined in the Fair Credit Reporting Act (15 U.S.C. § 1681, et seq.) (“FCRA”) and do notconstitute “consumer reports,” as that term is defined in the FCRA. Accordingly, the Phone Finder and One-Time Password services may not be used in whole or in part as a factor in determining eligibility forcredit, insurance, employment or another purpose in connection with which a consumer report may be used under the FCRA. Due to the nature of the origin of public record information, the public records
and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect.
This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of thedata. Before relying on any data, it should be independently verified. LexisNexis, Lexis, Nexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license.
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