May, 2016

Keio Plaza Hotel Tokyo News Release
Keio Plaza Hotel Tokyo Starts New Services
for Physically Challenged Guests:
Providing New Services of Speech-to-text Transcription System andOnline-Sign Language Interpretation ServiceTOKYO - Keio Plaza Hotel Tokyo (KPH), one of Japan’s
most prestigious international hotels located in Shinjuku,Tokyo, starts providing new services using tablet PCs tohotel guests who are speech and hearing challenged tomake their stay at our hotel more enjoyable. These tablet
PCs will offer speech-to-text transcription system andremote sign language translation services, and areexpected to make check-in process and enquiries fromspeech and hearing challenged guests proceed moresmoothly. At the same time, these tablet PCs rented withfree of charge will allow speech and hearing challenged guests to quickly and efficiently
communicate throughout our hotel by enabling them to easily write down their communications onthese tablets.
The system will use services provided by Plusvoice Co., Ltd. (Sendai City, Miyagi Prefecture) andwill make the Keio Plaza Hotel the first within the Japanese hotel industry to utilize systems to aid
speech and hearing challenged guests. Plusvoice online sign language interpretation services will beavailable to hotel guests between 8:00a.m. to 9:00p.m.

The Keio Plaza Hotel is a pioneer which has led the Japanese hotelindustry through its strategy of implementing various measures tocreate a barrier free hotel environment since the World Rehabilitation
Conference held at our hotel in 1988. These measures include
facilitation of universal barrier free rooms and in-house toilet
facilities for assistance dogs, internal training for hotel staff on how
to interact with special needs guests, and other universal response
measures that cater to special needs guests. Our universal design rooms have has implemented
special measures for hearing challenged guests including special ceiling lighting, vibrating function
equipped seating cushions, bed headboard panel and bathroom alert panel lighting to alert guests todoor knocks, incoming telephone calls and facsimiles, alarm clocks, and emergency alerts. And
while writing boards for easier communication with speech and hearing challenged guests have been
available at the front desk, the introduction of this new system will help to ensure smoothercommunication in a wide range of applications throughout our hotel. Also, this system will be used
for hearing challenged hotel staff to raise not only customer satisfaction but also employee
satisfaction. The Keio Plaza Hotel will continue introducing universal response measures to makeguests with special needs’ stay at our hotel even more enjoyable.
About the Keio Plaza Hotel
Keio Plaza Hotel Tokyo (KPH), located in Shinjuku at the very heart of the nation’s capital Tokyo, isone of Japan’s leading international hotels. Our hotel boasts of over 20 restaurants and bars, and wehost a wide range of local and international guests who visit us for our open and welcoming facilities,
top-notch services, and warm hospitality. For more information about our facilities and services,
please visit our website, YouTube, Facebook or Instagram.

<Keio Plaza Hotel’s Barrier Free Strategy>
1988
1996
1999
2002
2003
2004
2007
2013
2013
2015
2016

Facilitated 15 barrier free universal rooms
Introduced vibrating and lighting functions to alert hearing challenged guests
LCD front door peephole viewing equipment
Voice information sign systems
Facilitated 10 universal design rooms
Formed “bird’s eye” project group internally
Facilitated a universal toilet on the 2nd floor of our Hotel’s main building
Magnetic loop systems facilitated in banquet rooms
Installed special toilet facilities for use by assistance dogs
Universal Manner Certification acquisition started (154 employees acquired certification)
Became official hotel for Japanese Para-Sports Competition
Created wedding plans with special barrier free options
Installed a universal toilet for employee use

Barrier Free DesignToilet Facilities for Assistance Dogs

Universal Design Rooms

Contacts: Keio Plaza Hotel Tokyo, Public Relations Manager
Sunaho Nakatani, +81-3-5322-8113
s-nakatani@keioplaza.co.jp