Speaking Up
Global Policy

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Speaking Up
Our Speak Up process is designed to support and give confidence to anyone who wants
to ask for help or advice, raise a concern or make a report about a suspected or actualissue.

How Speak Up works
Report a concern
You can report a concern through Speak Up, by emailing Informa’s Compliance Officer mailbox,
or for colleagues, through HR or your manager.

Make initial assessment
A triage team at Informa is notified, who assess the report and appoint an investigator.

Conduct investigation
Evidence is collected and, if appropriate, an investigation is conducted. This may include reporter
and witness interviews. Information will be shared with participants only on a need-to-know basis

Take action
The findings of the investigation are finalised. If the report is substantiated, appropriate actions
will be considered and taken, which may include disciplinary action

Close investigation
The reporter is informed and the investigation closed.

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Why Speaking Up matters
We want to know about any issues in our business, so we can take steps to put them right.
That’s why we ask people to let us know if they suspect, experience, observe or overhear any potential or
actual breaches of our Code of Conduct, Business Partner Code of Conduct or policies.
We take any such breaches seriously, because they could result in harm to colleagues, customers or ourcommunities or breaking of the law.
We know that sometimes, and in some situations, it can feel uncomfortable to get involved or you might
not feel certain enough to make a report. However, reporting a potential issue means that we can help,
advise or intervene before it becomes more serious.

Speak Up
Report a concern
Our Speak Up processes are open to everyone who might wish to raise a concern relating to Informa or
an issue that impacts Informa’s business, whether the concern relates to a colleague, contractor or otherthird party. We welcome reports from anyone.

WHO SHOULD I REPORT TO?
COLLEAGUE••••Line manager or senior leader
HRGroup or Divisional Compliance
Compliance.Officer@informa.com

THIRD PARTY
As a business partner, customer, shareholder or other third
party to Informa, please contact:• Your Informa contact or account manager• Informa Group Compliance at Compliance.Officer@informa.com

REPORT WITH CONFIDENCE
Whether you are a colleague or a third party, if you prefer to speak to someone outside
Informa, contact our reporting service, Speak Up.
• www.Informa.com/speak-up• Go to the website for regional phone numbers

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Reporting with confidence
If you feel more comfortable talking to someone else, you can contact our reporting service, Speak Up.
Speak Up is operated by an external third party provider and is open to all Informa colleagues and thirdparties. It allows you to make a report in your own language, either online or via telephone. The service isavailable 24/7, in multiple languages.
••

Informa.com/speak-up
For local telephone numbers for other countries, please visit the Speak Up website

In some locations, Speak Up can be used anonymously.

What should I report?
Do not use Speak Up to report events presenting an immediate threat to life or property:
contact local emergency services or your onsite Health, Safety & Security team.
You can make a report or raise a concern about any of the topics included in our Code of Conduct,
Business Partner Code of Conduct or company Policies.

Types of concern that can be raised using our Speak Up processes
••
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Bullying or harassment
Discrimination
Conflicts of interest
BriberyImproper use of company resources
Theft
Fraud or financial issues
Environmental matters

You should never use Speak Up• To settle personal disputes• To make accusations which you know are false.

What happens after I make a report?
Make initial assessment
We take all reports of possible misconduct seriously. You can start the process by reporting throughwhichever channel you prefer. If you report a concern via Speak Up, it will be reviewed by a triage team,
who include the relevant Divisional HR Director and Group Head of Compliance unless they are
mentioned in the report. The initial assessment will determine what the next steps are, such as whether aformal investigation is needed and who will handle the matter. We make sure those managing the report
have the appropriate experience, subject knowledge, independence and impartiality.

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Conduct investigation
What happens next depends on the information provided, and reporting to Speak Up doesn't
automatically trigger a formal investigation. If an investigation is necessary, the appointed investigator willassess the report and communicate with the reporter. If you make a report and provide your name, you'll
be informed who the investigator is and how they will contact you during the investigation. Depending on
the detail of your report, you may be asked for more information or evidence around the matter being
reported.
It can be more challenging to progress an investigation if you decide to remain anonymous. However,even if you report anonymously through Speak Up, you will receive a unique access number andpassword that allows you to follow up on progress and see if further information is needed. You can also
add your email address to receive notifications anonymously. Rest assured your email will not be sharedwith Informa to protect your anonymity.
Discretion is crucial for everyone involved in an investigation. When you make a report, your details will
only be disclosed on a need-to-know basis, consistent with laws and good business practices. If you're
asked to support an investigation (for example, as a witness), you must act with discretion and should notshare any details about the investigation or your involvement. Failing to act in this way may breach ourCode.
Take action
Once all relevant evidence is collected and reviewed, the investigation findings are summarised in areport. If substantiated, we will consider taking appropriate actions, which can range from training throughto written warnings, or, ultimately, end of employment or business contract. We may also identify and act
on opportunities to strengthen our processes, policies or ways of working as a result of the investigation.
Close investigation
You'll be informed when the investigation concludes. In some situations, we will be able to share theoverall findings including whether we established that misconduct occurred. However, in other situations,
there may be confidentiality, privacy or legal reasons why we cannot provide details of the outcome oractions taken.

Zero retaliation
We do not tolerate retaliation in any form against anyone, whether an Informa colleague or not, for raisingconcerns or reporting something they genuinely believe to be improper, unethical or inappropriate
behaviour, or for participating in an investigation of a possible breach.
If you believe you are being retaliated against, please contact Compliance.Officer@informa.com.

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Reporting incidents relating to Health & Safety,
Information Security or Data Privacy
We have other ways to report health and safety, information security and data privacy issues. Please use
the channels listed below to ensure these matters reach the right team directly and can be dealt withpromptly, particularly where they relate to any risk of harm to individuals or the business.

HEALTH, SAFETY OR SECURITY INCIDENT•

Non-emergency incidents resulting•in injury, even if minor
Near misses•

Property damage•

Security incidents

INFORMATION SECURITY INCIDENT•Suspicious emails or phishing•

Active or suspected malware•

Accounts accessed inappropriately•

Lost hardware/ laptop

DATA PRIVACY BREACH•

Confidential or personal data

Report in Sphera

Security Incident via
ServiceNow (Internal only)

SecurityMatters@informa.com

Security Incident via
ServiceNow (Internal only)

accessed / shared without authorisation•

Loss of laptop / confidential documents

GroupDPO@informa.com

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Policy Governance
Policy Owner:Group ComplianceApplicable:

This policy is mandatory for all colleagues, contractors and those with accessto Informa systems

Classification:

Internal/ External Policy

Last updated:

March 2024

Additional info:

For further assistance, please email Compliance.Officer@informa.com

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