+Voluntary Product Accessibility Template® (VPAT®)
Version 2.1
March 2018
Voluntary Product Accessibility Template ® (VPAT®) ....................................................................1
About This Document..................................................................................................................1
Essential Requirements and Best Practices for Information & Communications Technology(ICT) Vendors .............................................................................................................................2[Company] Accessibility Conformance Report...........................................................................10

About This Document
This document is broken into two main sections:• Essential Requirements and Best Practices for using the VPAT® to complete an
Accessibility Conformance Report• The VPAT Template
Please carefully review the Essential Requirements and Best Practices sections before
using the VPAT to create an Accessibility Conformance Report. The VPAT 2.1
template now includes criteria from WCAG 2.0 and EN 301 549, as well as the Revised
Section 508 Standards and Section 255 guidelines.
“Voluntary Product Accessibility Template” and “VPAT,” including the template format,
are Federally Registered Service Marks of the Information Technology Industry Council(ITI). VPAT 2.1 users agree not to deviate materially from the template format provided
by ITI, and to use the service mark (“®”) where appropriate.

Page 1 of 31

Essential Requirements and Best Practices for
Information & Communications Technology (ICT)
Vendors
This section provides guidance for reporting product conformance for three major
accessibility standards and guidelines using the VPAT ® to produce the Accessibility
Conformance Report. Deviating from these guidelines precludes vendors fromreferencing the template by name and/or the VPAT acronym. The purpose of theseessential requirements and best practices are to promote accurate and consistentreporting of product accessibility information.
The VPAT is a template used to document a product's conformance with accessibility
standards and guidelines. The purpose of the VPAT is to assist customers and buyers
in making preliminary assessments regarding the availability of commercial "Electronic
and Information Technology," also referred to as “Information and Communication
Technology” (ICT) products and services with features that support accessibility.

Getting Started
1. Before creating a report, read all of the materials provided in this document.
2. The Information Technology Industry Council (ITI) provides the VPAT. Use of
the template and service mark does not require membership in ITI.
3. Determine which accessibility standards/guidelines will be included in the productconformance report
4. It is the vendor’s responsibility to maintain the integrity of the data in the report.

Essential Requirements for Authors
The following are the minimum requirements to be a VPAT®.
1. The VPAT name and template are registered service marks of ITI. Use of the
VPAT template and name requires the inclusion of the registered service mark(i.e., “VPAT®”). Users of the VPAT agree not to deviate from the Essential
Requirements for Authors.

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2. The template file can be used as is or replicated in a different delivery format, forexample as HTML or PDF. The only requirement is that the final conformance
report must be accessible.
3. A report may contain a minimum of one applicable Standard/Guideline or any
combination of the three Standards/Guidelines that are applicable to the productbeing reported.
4. A report must contain the following content at a minimum:•

Report Title – In the heading format of “[Company Name] Accessibility
Conformance Report”•

VPAT Heading Information – Template version•

Name of Product/Version – Name of Product being reported, including
version of the product•Product Description – A brief description of the product•

Date – Date of report publication. At a minimum, provide the month and yearof the report publication. For example, “May 2016”. If date is included ensure
it is clear “4 May 2016” or “May 4, 2016”.

•

Contact Information – Contact Information for follow-up questions. Listing anemail is sufficient.

•

Notes – Any details or further explanation about the product or the report.
This section may be left blank.

•

Evaluation Methods Used – Include a description of what evaluation
methods were used to complete the VPAT for the product under test.

•

Applicable Standards/Guidelines – A clear indication of which
Standards/Guidelines this Conformance Report covers.
•

The list must include only the Standards/Guidelines that were used todevelop the product.

•

A report must contain a minimum of one Standard/Guideline or any
combination of the three Standards.

•

The applicable Standards/Guidelines that may be included are:▪

▪

Revised Section 508 standards – the U.S. Federal accessibility
standard, published by the U.S. Access Board in the Federal
Register on January 18, 2017
Corrections to the ICT Final Rule – a correction to the Revised
Section 508 standards, published by the US Access Board in
the Federal Register on January 22, 2018

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▪

Web Content Accessibility Guidelines 2.0 or WCAG 2.0(ISO/IEC 40500), at http://www.w3.org/TR/2008/REC-WCAG2020081211/▪

EN 301 549 “Accessibility requirements suitable for public
procurement of ICT products and services in Europe”, V1.1.2(2015-04) at http://mandate376.standards.eu/standard•

This information can be in a table format at the top of the report withthe table heading ‘Standards/Guidelines’ and the reported
Standards/Guidelines identified.

•

Alternatively, the Standard/Guideline being reported can be clearly
identified in the introductory text of the report. If multiple Standards or
Guideline tables are included, each table should also be clearly
identified as to the Standard or Guideline the criteria that table
represents.

•

Terms – Conformance level terms description section•

Tables for Each Standard or Guideline – Tables showing the responses tothe criteria.

5. WCAG Conformance Tables – The answers in the WCAG success criteria tables
are based on the level of conformance being reported (Level A, AA or AAA).
o These tables are used to answer:▪

2017 Section 508:
• Chapter 5 Software• Chapter 6 Support Documentation▪

EN 301 549 Standard:• Chapter 9 Web• Chapter 10 Non-Web• Chapter 11 Software• Chapter 12 Documentation and Support Services▪

The selected levels of WCAG 2.0 Guidelines.

o Due to answers applying to multiple criteria, when answering for the2017 Section 508 or EN 301 549, the answers need to be clear in what
individual criteria the answer applies to. It is possible to either use asummary, selecting the worst case for the criteria, or to have separate
answers or even tables for software, support documentation, authoring
tools, etc., so long as the methodology used is made clear.
o If not completing a set of Standards such as Section 508 or EN 301
549, then remove the breakdown information and answer only for the
WCAG criteria.
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6. Conformance Levels – The report must list the definition of the terms used in the
Conformance Level column. ITI recommends the following terms. If a vendor
deviates from the ITI definitions, the vendor shall reference this change in theheading Notes section. If a term is not used it can be removed from the list. The
ITI definitions are:•Supports: The functionality of the product has at least one method thatmeets the criterion without known defects or meets with equivalentfacilitation.

•

Supports with Exceptions: Some functionality of the product does notmeet the criterion.

•

Does Not Support: The majority of product functionality does not meetthe criterion.

•

Not Applicable: The criterion is not relevant to the product.

•

Not Evaluated: The product has not been evaluated against the criterion.
This can only be used in WCAG 2.0 Level AAA.

Note: When filling in the WCAG tables, a response may use 'Supports' where
one might otherwise be inclined to use 'Not Applicable'. This is in keeping withWCAG 2.0 Understanding Conformance: 'This means that if there is no content
to which a success criterion applies, the success criterion is satisfied.
7. Remarks and Explanations – Detailed remarks should be provided in the
Remarks and Explanations column to justify your answer in the Conformance
Level column.
•

When the conformance level is ‘supports with exceptions’ or ‘does notsupport’, the remarks should identify:
1. The functions or features with issues
2. How they do not fully support•

If the criterion does not apply, explain why.

•

If an accessible alternative is used, describe it.

8. In the Section 508 tables, when subsections of criteria do not apply to the
product, the section may be summarized or removed as long as an explanation isprovided explaining why a criterion does not apply. Another alternative is to leave
the table and add a summary why the section doesn’t apply. For example, in
Chapter 5 the criteria in 502 and 503 will not apply to a web only application, thus
those sections can be removed with a summary in the notes for the chapter, or a
row in the table.

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Best Practices for Authors
ITI suggests that authors adopt the following best practices when using the VPAT® tocreate an Accessibility Conformance Report.
•

Branding Header: Company logo or branding information•

Date Changes: If a report is revised, change the report date and explain therevision in the Notes section. Alternately, create a new report and explain in
the Notes section that it supersedes an earlier version of the report.

•

Notes: Add any notes applicable to product or the report

•

•

•

Additional information about the product version that the document
references•

Any revisions to the document•

Links to any related documents•

Additional information describing the product•

Additional information about what the document does or does not
cover

•

Information suggested by the WCAG 2.0 Conformance Claim, at
http://www.w3.org/TR/WCAG20/#conformance-claims•

Information needed to satisfy ISO/IEC 17050-1:2004, Supplier’s
Declaration of Conformity

Evaluation Methods Used – Information to enter may include the following:•

Testing is based on general product knowledge•

Similar to another evaluated product•Testing with assistive technologies•

Published test method (provide name, publisher, URL link)•

Vendor proprietary test method•

Other test method

Remarks and Explanations: This section may include:•

Information regarding the testing of a given criteria.

•

Information on application dependencies to support accessibility (e.g.
OS, app frameworks, browsers recommended).

•

How the customer can find more information about accessibility issues.
One method can be to include the bug ID where customers can call thecompany’s customer support to get additional information.

Page 6 of 31•Known workarounds for accessibility issues.

•

Legal Disclaimer: Area for any legal disclaimer text required by yourorganization.

•

Saving Space: To reduce the size of the report it is acceptable to remove
sections. Individual criteria cannot be removed, only sections at a time.
Section removal is acceptable in four situations:••

When an entire standard is not being reported on, for example EN 301
549, there should be no references of it in the report.

•

When an entire section is not being reported on because it doesn’t
apply to the product, for example:▪

Chapter 4: Hardware. Information should be included in thenotes for that section why it has been removed.

▪

A card reader that doesn’t have sound could remove the criteria
in section 413 Closed Caption Processing Technologies andjust note the why the criteria doesn’t apply.

•

If the product is not being evaluated for a level of the criteria (forexample Level AAA) then that table may be deleted.

•

If a requesting customer has identified that a section of the standard
does not apply, information should be included in the notes that thesection has been removed.

WCAG 2.0 Tables: The WCAG 2.0 criteria is shown in three tables, Level A,
Level AA, and Level AAA.
•

If desired, these tables can be combined into one table.

•

When reporting on a level (A, AA or AAA) all criteria for that level must
be answered.

•

Language: Use text appropriate for your audience.

•

Multiple Reports: When using the VPAT to create an Accessibility
Conformance Report for complex products it may be helpful to separate
answers into multiple reports. For example, when a product is an Authoring
Tool that also has web content and documentation. When multiple reports
are used for a complex product, it is required to explain this and how to reachthe other reports in the Notes section of each report.

•

Criteria Text: To help conserve space in the ITI template only the criteria ID
number and a short title have been included. Where possible, links havebeen included to the standard/guideline.
•

It is acceptable to add the full text of the criteria into the cell if desired
to help with understanding.

Page 7 of 31•

The links to the standards/guidelines can be removed.

•

Ordering of Tables: The order that the standards/guideline tables appear may
be changed to facilitate reading. For example, if the Accessibility Conformance
Report is for Section 508 only, the WCAG tables may be moved to follow thenumbering scheme used in the Section 508 criteria.

•

Guideline Section Heading Rows in Tables: The tables include heading rows
to facilitate understanding the context of the criteria.
The cells in these rows do not require answers as indicated by “Headingcell – no response required.”o It is optional to add a response if desired.
ooThe shading of the row is also optional.

o

If removing the heading rows, edit the criteria titles so it’s clear where they
apply.

Posting the Final Document•

Remove the Essential Requirements and Best Practices for Information &Communications Technology (ICT) Vendors section from the template whenpublishing your Accessibility Conformance Report in final form. A link on
page one in the template footnotes contains a hyperlink to this document on
the Information Technology Industry Council (ITI) website at:
http://www.itic.org.

•

Check for each required item in the VPAT® document:•

The report title [Company Name] Accessibility Conformance
Report•The “VPAT® Version 2.1” heading•

Name of Product/Version•

Product Description

•

Date

•

Contact Information

•

Notes

•

Evaluation methods used•

Applicable Standards/Guidelines

•

Terms

•

Report Information

Page 8 of 31▪

Check that there is a response for each criterion for ‘Conformance
Level’ and ‘Remarks and Explanations.’•

Post your final document on your company’s web site, or make the document
available to customers upon request.

•

Your final document should be accessible.

Table Information for VPAT® Readers
For each of the standards, the criteria are listed by chapter in a table. The structures of
the tables are: the first column contains the criteria being evaluated, the second column
describes the level of conformance of the product regarding the criteria and the thirdcolumn contains any additional remarks and explanations regarding the product.
•

When sections of criteria do not apply, or deemed by the customer as notapplicable, the section is noted as such and the rest of that table may beremoved for that section.

•

When multiple standards are being recorded in this document, the duplicative
sections are noted and responded to only one time. The duplicate entry will notethe cross reference to the data.

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[Company] Accessibility Conformance Report
VPAT ® Version 2.1 – March 2018

Name of Product/Version:
Product Description:
Date:
Contact information:
Notes:
Evaluation Methods Used:
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/RECWCAG20-20081211/

Level A (Yes / No )Level AA (Yes / No )Level AAA (Yes / No )Revised Section 508 standards as published by the U.S. Access Board in the Federal
Register on January 18, 2017
Corrections to the ICT Final Rule as published by the US Access Board in the Federal
Register on January 22, 2018__________________________________“Voluntary Product Accessibility Template” and “VPAT” are registeredservice marks of the Information Technology Industry Council (ITI)

Page 10 of 31(Yes / No )

Terms
The terms used in the Conformance Level information are defined as follows:
•
•
•
•
•

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets withequivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report
Tables 1 and 2 also document conformance with:••

EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed
functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support
Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, andaccessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

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Table 1: Success Criteria, Level A
Notes:

Criteria

Conformance Level

1.1.1 Non-text Content (Level A)
Also applies to:2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.2 Captions (Prerecorded) (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.1 Info and Relationships (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.2 Meaningful Sequence (Level A)
2017 Section 508• 501 (Web)(Software)
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Remarks and Explanations

Criteria

Conformance Level• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.3 Sensory Characteristics (Level A)
Also applies to:• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.1 Use of Color (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.2 Audio Control (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.1.1 Keyboard (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.1.2 No Keyboard Trap (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.2.1 Timing Adjustable (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
Page 13 of 31

Remarks and Explanations

Criteria

Conformance Level

2.2.2 Pause, Stop, Hide (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.3.1 Three Flashes or Below Threshold (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.1 Bypass Blocks (Level A)
2017 Section 508• 501 (Web)(Software) – Does not apply to non-web software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.3 Focus Order (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.4 Link Purpose (In Context) (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.1.1 Language of Page (Level A)
2017 Section 508
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Remarks and Explanations

Criteria

Conformance Level• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.2.1 On Focus (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.2.2 On Input (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.3.1 Error Identification (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
4.1.1 Parsing (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)
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Remarks and Explanations

Criteria•

Conformance Level

Remarks and Explanations

Conformance Level

Remarks and Explanations

602.3 (Support Docs)

Table 2: Success Criteria, Level AA
Notes:

Criteria
1.2.4 Captions (Live) (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.3 Contrast (Minimum) (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.4 Resize text (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.5 Images of Text (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

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Criteria

Conformance Level

2.4.5 Multiple Ways (Level AA)
Also applies to:2017 Section 508• 501 (Web)(Software) – Does not apply to non-web software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.7 Focus Visible (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
2017 Section 508• 501 (Web)(Software) – Does not apply to non-web software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA)
2017 Section 508• 501 (Web)(Software) – Does not apply to non-web software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web docs
3.3.3 Error Suggestion (Level AA)
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Remarks and Explanations

Criteria

Conformance Level

Remarks and Explanations•
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
2017 Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

2017 Section 508 Report
Notes:

Chapter 3: Functional Performance Criteria (FPC)
Notes:

Criteria

Conformance Level

302.1 Without Vision. Where a visual mode of operation is provided,
ICT shall provide at least one mode of operation that does not require
user vision.
302.2 With Limited Vision. Where a visual mode of operation isprovided, ICT shall provide at least one mode of operation that enables
users to make use of limited vision.
302.3 Without Perception of Color. Where a visual mode ofoperation is provided, ICT shall provide at least one visual mode ofoperation that does not require user perception of color.
302.4 Without Hearing. Where an audible mode of operation isprovided, ICT shall provide at least one mode of operation that does not

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Remarks and Explanations

Criteria

Conformance Level

require user hearing.
302.5 With Limited Hearing. Where an audible mode of operation isprovided, ICT shall provide at least one mode of operation that enables
users to make use of limited hearing.
302.6 Without Speech. Where speech is used for input, control, or
operation, ICT shall provide at least one mode of operation that does
not require user speech.
302.7 With Limited Manipulation. Where a manual mode ofoperation is provided, ICT shall provide at least one mode of operationthat does not require fine motor control or simultaneous manual
operations.
302.8 With Limited Reach and Strength. Where a manual mode ofoperation is provided, ICT shall provide at least one mode of operationthat is operable with limited reach and limited strength.
302.9 With Limited Language, Cognitive, and Learning Abilities.
ICT shall provide features making its use by individuals with limited
cognitive, language, and learning abilities simpler and easier.

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Remarks and Explanations

Chapter 4: Hardware
Notes:

Criteria
402 Closed Functionality
402.1 General
402.2 Speech-Output Enabled

Conformance Level

Remarks and Explanations

Heading cell – no response required
Heading cell – no response required
Heading cell – no response required

Heading cell – no response required
Heading cell – no response required
Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

402.2.1 Information Displayed On-Screen. Speech output shall be
provided for all information displayed on-screen.
402.2.2 Transactional Outputs. Where transactional outputs areprovided, the speech output shall audibly provide all informationnecessary to verify a transaction.
402.2.3 Speech Delivery Type and Coordination. Speech output
shall be delivered through a mechanism that is readily available to allusers, including, but not limited to, an industry standard connector or atelephone handset. Speech shall be recorded or digitized human, or
synthesized. Speech output shall be coordinated with information
displayed on the screen.
402.2.4 User Control. Speech output for any single function shall be
automatically interrupted when a transaction is selected. Speech output
shall be capable of being repeated and paused.
402.2.5 Braille Instructions. Where speech output is required by402.2, braille instructions for initiating the speech mode of operation
shall be provided. Braille shall be contracted and shall conform to 36
CFR Part 1191, Appendix D, Section 703.3.1.
EXCEPTION: Devices for personal use shall not be required to conformto 402.2.5.

402.3 Volume402.3.1 Private Listening. Where ICT provides private listening, it
shall provide a mode of operation for controlling the volume. Where ICT
delivers output by an audio transducer typically held up to the ear, ameans for effective magnetic wireless coupling to hearing technologies
shall be provided.
402.3.2 Non-private Listening. Where ICT provides non-private

Page 20 of 31

Criteria

Conformance Level

Remarks and Explanations

listening, incremental volume control shall be provided with output
amplification up to a level of at least 65 dB. A function shall be provided
to automatically reset the volume to the default level after every use.
402.4 Characters on Display Screens. At least one mode ofcharacters displayed on the screen shall be in a sans serif font. Where
ICT does not provide a screen enlargement feature, characters shall be
3/16 inch (4.8 mm) high minimum based on the uppercase letter “I”.
Characters shall contrast with their background with either lightcharacters on a dark background or dark characters on a lightbackground.
402.5 Characters on Variable Message Signs. Characters onvariable message signs shall conform to section 703.7 Variable Message
Signs of ICC A117.1-2009 (incorporated by reference, see 702.6.1).

403 Biometrics

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

403.1 General. Where provided, biometrics shall not be the onlymeans for user identification or control.
EXCEPTION: Where at least two biometric options that use different
biological characteristics are provided, ICT shall be permitted to use
biometrics as the only means for user identification or control.

404 Preservation of Information Provided for Accessibility
404.1 General. ICT that transmits or converts information orcommunication shall not remove non-proprietary information provided
for accessibility or shall restore it upon delivery.

405 Privacy
405.1 General. The same degree of privacy of input and output shallbe provided to all individuals. When speech output required by 402.2 isenabled, the screen shall not blank automatically.

406 Standard Connections
406.1 General. Where data connections used for input and output areprovided, at least one of each type of connection shall conform toindustry standard non-proprietary formats.

407 Operable Parts
407.2 Contrast. Where provided, keys and controls shall contrast

Page 21 of 31

Criteria

Conformance Level

Remarks and Explanations

visually from background surfaces. Characters and symbols shallcontrast visually from background surfaces with either light charactersor symbols on a dark background or dark characters or symbols on alight background.

407.3 Input Controls

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

Heading cell – no response required

407.3.1 Tactilely Discernible. Input controls shall be operable bytouch and tactilely discernible without activation.
407.3.2 Alphabetic Keys. Where provided, individual alphabetic keys
shall be arranged in a QWERTY-based keyboard layout and the “F” and“J” keys shall be tactilely distinct from the other keys.
407.3.3 Numeric Keys. Where provided, numeric keys shall bearranged in a 12-key ascending or descending keypad layout. The
number five key shall be tactilely distinct from the other keys. Wherethe ICT provides an alphabetic overlay on numeric keys, therelationships between letters and digits shall conform to ITU-T
Recommendation E.161 (incorporated by reference, see 702.7.1).
407.4 Key Repeat. Where a keyboard with key repeat is provided, thedelay before the key repeat feature is activated shall be fixed at, or
adjustable to, 2 seconds minimum.
407.5 Timed Response. Where a timed response is required, the user
shall be alerted visually, as well as by touch or sound, and shall begiven the opportunity to indicate that more time is needed.
407.6 Operation. At least one mode of operation shall be operablewith one hand and shall not require tight grasping, pinching, or twistingof the wrist. The force required to activate operable parts shall be 5
pounds (22.2 N) maximum.
407.7 Tickets, Fare Cards, and Keycards. Where tickets, fare cards,
or keycards are provided, they shall have an orientation that is tactilely
discernible if orientation is important to further use of the ticket, farecard, or keycard.

407.8 Reach Height and Depth
407.8.1 Vertical Reference Plane. Operable parts shall be positioned
for a side reach or a forward reach determined with respect to a verticalreference plane. The vertical reference plane shall be located inconformance to 407.8.2 or 407.8.3.

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407.8.1.1 Vertical Plane for Side Reach. Where a side reach isprovided, the vertical reference plane shall be 48 inches (1220 mm)
long minimum.
407.8.1.2 Vertical Plane for Forward Reach. Where a forward reachis provided, the vertical reference plane shall be 30 inches (760 mm)
long minimum.
407.8.2 Side Reach. Operable parts of ICT providing a side reach shallconform to 407.8.2.1 or 407.8.2.2. The vertical reference plane shall becentered on the operable part and placed at the leading edge of the
maximum protrusion of the ICT within the length of the verticalreference plane. Where a side reach requires a reach over a portion of
the ICT, the height of that portion of the ICT shall be 34 inches (865mm) maximum.
407.8.2.1 Unobstructed Side Reach. Where the operable part islocated 10 inches (255 mm) or less beyond the vertical reference plane,
the operable part shall be 48 inches (1220 mm) high maximum and 15
inches (380 mm) high minimum above the floor.
407.8.2.2 Obstructed Side Reach. Where the operable part is locatedmore than 10 inches (255 mm), but not more than 24 inches (610 mm),beyond the vertical reference plane, the height of the operable part shallbe 46 inches (1170 mm) high maximum and 15 inches (380 mm) highminimum above the floor. The operable part shall not be located morethan 24 inches (610 mm) beyond the vertical reference plane.
407.8.3 Forward Reach. Operable parts of ICT providing a forward
reach shall conform to 407.8.3.1 or 407.8.3.2. The vertical reference
plane shall be centered, and intersect with, the operable part. Where aforward reach allows a reach over a portion of the ICT, the height ofthat portion of the ICT shall be 34 inches (865 mm) maximum.
407.8.3.1 Unobstructed Forward Reach. Where the operable part islocated at the leading edge of the maximum protrusion within the lengthof the vertical reference plane of the ICT, the operable part shall be 48
inches (1220 mm) high maximum and 15 inches (380 mm) highminimum above the floor.
407.8.3.2 Obstructed Forward Reach. Where the operable part islocated beyond the leading edge of the maximum protrusion within the

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length of the vertical reference plane, the operable part shall conform to407.8.3.2. The maximum allowable forward reach to an operable partshall be 25 inches (635 mm).
407.8.3.2.1 Operable Part Height for ICT with ObstructedForward Reach.If the reach depth is less than 20 inches (510 mm),the operable part height shall be 48 inches (1220 mm) maximum. If
the reach depth is 20 inches (510 mm) to 25 inches (635 mm), theoperable part height shall be 44 inches (1120 mm) maximum.
407.8.3.2.2 Knee and Toe Space under ICT with ObstructedForward Reach. Knee and toe space under ICT shall be 27 inches(685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30
inches (760 mm) wide minimum and shall be clear of obstructions.
EXCEPTIONS:
1. Toe space shall be permitted to provide a clear height of 9 inches(230 mm) minimum above the floor and a clear depth of 6 inches (150mm) maximum from the vertical reference plane toward the leadingedge of the ICT.
2. At a depth of 6 inches (150 mm) maximum from the verticalreference plane toward the leading edge of the ICT, space between 9
inches (230 mm) and 27 inches (685 mm) minimum above the floor
shall be permitted to reduce at a rate of 1 inch (25 mm) in depth forevery 6 inches (150 mm) in height.

408 Display Screens

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408.2 Visibility. Where stationary ICT provides one or more display
screens, at least one of each type of display screen shall be visible froma point located 40 inches (1015 mm) above the floor space where thedisplay screen is viewed.
408.3 Flashing. Where ICT emits lights in flashes, there shall be no
more than three flashes in any one-second period.
EXCEPTION: Flashes that do not exceed the general flash and red flash
thresholds defined in WCAG 2.0 (incorporated by reference, see702.10.1) are not required to conform to 408.3.

409 Status Indicators

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409.1 General. Where provided, status indicators shall be discernible
visually and by touch or sound.

410 Color Coding

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Reserved for future

Reserved for future410.1 General. Where provided, color coding shall not be used as the
only means of conveying information, indicating an action, prompting a
response, or distinguishing a visual element.

411 Audible Signals
411.1 General. Where provided, audible signals or cues shall not be
used as the only means of conveying information, indicating an action,or prompting a response

412 ICT with Two-Way Voice Communication
412.2 Volume Gain
412.2.1 Volume Gain for Wireline Telephones. Volume gain
conforming to 47 CFR 68.317 shall be provided on analog and digital
wireline telephones.
412.2.2 Volume Gain for Non-Wireline ICT. A method forincreasing volume shall be provided for non-wireline ICT.

412.3 Interference Reduction and Magnetic Coupling
412.3.1 Wireless Handsets. ICT in the form of wireless handsets shallconform to ANSI/IEEE C63.19-2011 (incorporated by reference, see702.5.1)
412.3.2 Wireline Handsets. ICT in the form of wireline handsets,
including cordless handsets, shall conform to TIA-1083-B (incorporated
by reference, see702.9.1).
412.4 Digital Encoding of Speech. ICT in IP-based networks shalltransmit and receive speech that is digitally encoded in the manner
specified by ITU-T Recommendation G.722.2 (incorporated by reference,see 702.7.2) or IETF RFC 6716 (incorporated by reference, see702.8.1).
412.5 Real-Time Text Functionality. [Reserved].
412.6 Caller ID. Where provided, caller identification and similar
telecommunications functions shall be visible and audible.
412.7 Video Communication. Where ICT provides real-time video
functionality, the quality of the video shall be sufficient to support

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communication using sign language.

412.8 Legacy TTY Support

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412.8.1 TTY Connectability. ICT shall include a standard non-acoustic
connection point for TTYs.
412.8.2 Voice and Hearing Carry Over. ICT shall provide a
microphone capable of being turned on and off to allow the user tointermix speech with TTY use.
412.8.3 Signal Compatibility. ICT shall support all commonly usedcross-manufacturer non-proprietary standard TTY signal protocols where
the system interoperates with the Public Switched Telephone Network(PSTN).
412.8.4 Voice Mail and Other Messaging Systems. Where provided,
voice mail, auto-attendant, interactive voice response, and caller
identification systems shall be usable with a TTY.

413 Closed Caption Processing Technologies
413.1.1 Decoding and Display of Closed Captions. Players anddisplays shall decode closed caption data and support display of
captions.
413.1.2 Pass-Through of Closed Caption Data. Cabling and ancillaryequipment shall pass through caption data.

414 Audio Description Processing Technologies
414.1.1 Digital Television Tuners. Digital television tuners shallprovide audio description processing that conforms to ATSC A/53 Digital
Television Standard, Part 5 (2014) (incorporated by reference, see702.2.1). Digital television tuners shall provide processing of audio
description when encoded as a Visually Impaired (VI) associated audio
service that is provided as a complete program mix containing audio
description according to the ATSC A/53 standard.
414.1.2 Other ICT. ICT other than digital television tuners shallprovide audio description processing.

415 User Controls for Captions and Audio Descriptions
415.1.1 Caption Controls. Where ICT provides operable parts forvolume control, ICT shall also provide operable parts for caption
selection.

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415.1.2 Audio Description Controls. Where ICT provides operable
parts for program selection, ICT shall also provide operable parts for theselection of audio description.

Chapter 5: Software
Notes:

Criteria

Conformance Level

501.1 Scope – Incorporation of WCAG 2.0 AA

502 Interoperability with Assistive Technology

Remarks and Explanations

See WCAG 2.0 section
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502.2.1 User Control of Accessibility Features. Platform software
shall provide user control over platform features that are defined in theplatform documentation as accessibility features.
502.2.2 No Disruption of Accessibility Features. Software shall not
disrupt platform features that are defined in the platform documentationas accessibility features.

502.3 Accessibility Services
502.3.1 Object Information. The object role, state(s), properties,
boundary, name, and description shall be programmaticallydeterminable.
502.3.2 Modification of Object Information. States and properties
that can be set by the user shall be capable of being set
programmatically, including through assistive technology.
502.3.3 Row, Column, and Headers. If an object is in a data table,
the occupied rows and columns, and any headers associated with thoserows or columns, shall be programmatically determinable.
502.3.4 Values. Any current value(s), and any set or range ofallowable values associated with an object, shall be programmaticallydeterminable.
502.3.5 Modification of Values. Values that can be set by the user
shall be capable of being set programmatically, including throughassistive technology.
502.3.6 Label Relationships. Any relationship that a component has

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502.3.7 Hierarchical Relationships. Any hierarchical (parent-child)relationship that a component has as a container for, or being containedby, another component shall be programmatically determinable.
502.3.8 Text. The content of text objects, text attributes, and theboundary of text rendered to the screen, shall be programmaticallydeterminable.
502.3.9 Modification of Text. Text that can be set by the user shallbe capable of being set programmatically, including through assistive
technology.
502.3.10 List of Actions. A list of all actions that can be executed on
an object shall be programmatically determinable.
502.3.11 Actions on Objects. Applications shall allow assistive
technology to programmatically execute available actions on objects.
502.3.12 Focus Cursor. Applications shall expose information andmechanisms necessary to track focus, text insertion point, and selection
attributes of user interface components.
502.3.13 Modification of Focus Cursor. Focus, text insertion point,and selection attributes that can be set by the user shall be capable ofbeing set programmatically, including through the use of assistive
technology.
502.3.14 Event Notification. Notification of events relevant to userinteractions, including but not limited to, changes in the component’s
state(s), value, name, description, or boundary, shall be available toassistive technology.
502.4 Platform Accessibility Features. Platforms and platform
software shall conform to the requirements in ANSI/HFES 200.2, Human
Factors Engineering of Software User Interfaces — Part 2: Accessibility(2008) (incorporated by reference, see 702.4.1) listed below:
A. Section 9.3.3 Enable sequential entry of multiple (chorded)
keystrokes;
B. Section 9.3.4 Provide adjustment of delay before key acceptance;
C. Section 9.3.5 Provide adjustment of same-key double-strike
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D. Section 10.6.7 Allow users to choose visual alternative for audio
output;E. Section 10.6.8 Synchronize audio equivalents for visual events;
F. Section 10.6.9 Provide speech output services; andG. Section 10.7.1 Display any captions provided.

503 Applications

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503.2 User Preferences. Applications shall permit user preferencesfrom platform settings for color, contrast, font type, font size, and focus
cursor.
503.3 Alternative User Interfaces. Where an application provides analternative user interface that functions as assistive technology, theapplication shall use platform and other industry standard accessibility
services.

503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls. Where user controls are provided forvolume adjustment, ICT shall provide user controls for the selection of
captions at the same menu level as the user controls for volume or
program selection.
503.4.2 Audio Description Controls. Where user controls areprovided for program selection, ICT shall provide user controls for theselection of audio descriptions at the same menu level as the user
controls for volume or program selection.

504 Authoring Tools

504.2 Content Creation or Editing. Authoring tools shall provide amode of operation to create or edit content that conforms to Level A andLevel AA Success Criteria and Conformance Requirements in WCAG 2.0(incorporated by reference, see 702.10.1) for all supported features
and, as applicable, to file formats supported by the authoring tool.
Authoring tools shall permit authors the option of overriding information See WCAG 2.0 section
required for accessibility.
EXCEPTION: Authoring tools shall not be required to conform to 504.2
when used to directly edit plain text source code.
(NOTE: If the product is not an authoring tool, enter “not applicable”)

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504.2.1 Preservation of Information Provided for Accessibility inFormat Conversion. Authoring tools shall, when converting content
from one format to another or saving content in multiple formats,preserve the information required for accessibility to the extent that the
information is supported by the destination format.
504.2.2 PDF Export. Authoring tools capable of exporting PDF files
that conform to ISO 32000-1:2008 (PDF 1.7) shall also be capable ofexporting PDF files that conform to ANSI/AIIM/ISO 14289-1:2016(PDF/UA-1) (incorporated by reference, see 702.3.1).
504.3 Prompts. Authoring tools shall provide a mode of operation that
prompts authors to create content that conforms to Level A and Level
AA Success Criteria and Conformance Requirements in WCAG 2.0(incorporated by reference, see 702.10.1) for supported features and,as applicable, to file formats supported by the authoring tool.
504.4 Templates. Where templates are provided, templates allowing
content creation that conforms to Level A and Level AA Success Criteria
and Conformance Requirements in WCAG 2.0 (incorporated byreference, see 702.10.1) shall be provided for a range of template uses
for supported features and, as applicable, to file formats supported by
the authoring tool.

Chapter 6: Support Documentation and Services
Notes:

Criteria
601.1 Scope
602 Support Documentation

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602.2 Accessibility and Compatibility Features. Documentation
shall list and explain how to use the accessibility and compatibility
features required by Chapters 4 and 5. Documentation shall include
accessibility features that are built-in and accessibility features thatprovide compatibility with assistive technology.
602.3 Electronic Support Documentation. Documentation inelectronic format, including Web-based self-service support, shall

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conform to Level A and Level AA Success Criteria and Conformance
Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).
602.4 Alternate Formats for Non-Electronic Support
Documentation. Where support documentation is only provided in
non-electronic formats, alternate formats usable by individuals withdisabilities shall be provided upon request.

603 Support Services

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603.2 Information on Accessibility and Compatibility Features.
ICT support services shall include information on the accessibility andcompatibility features required by 602.2.
603.3 Accommodation of Communication Needs. Support services
shall be provided directly to the user or through a referral to a point ofcontact. Such ICT support services shall accommodate thecommunication needs of individuals with disabilities.

Legal Disclaimer (Company)
Include your company legal disclaimer here, if needed

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