Terms and conditions
Terms and Conditions (“Terms”)
General Terms and Conditions for Purchases of Kasha
1. Products Introduction
These Terms set out the terms and conditions attached to the use of this website, call center and Mobile
app, for the purchase of products by customers (‘Customers’) from Kasha Rwanda Ltd (‘Kasha’) as
well as visitors to the site who do not make any purchase.
Please read the Terms carefully. By using or accessing the Site, Mobile app, USSD or call center you areagreeing to be bound by these Terms in their entirety and we shall bear no liability for the failure ofanyone to correctly interpret the Terms. However, Kasha shall provide any clarification on any of theTerms, and we shall respond to any such queries if addressed to the address set out in the ‘Contact us’section at the Site. Our Site / Mobile app promotes various products, some of which can be used in thetreatment of various illnesses or health-related issues. Our services from our Site, Mobile app, or call
Centre are not intended or suited to be a replacement or substitute for professional medical advice,treatment, or diagnosis. Accordingly, all information, including but not limited to text, graphics, images(still or moving) and other material contained on this site is for reference and informational purposes
only.
2. Provision of Products
Kasha is an online store that provides health and personal care products (the ‘Products’). Products
can be ordered from Kasha using any type of device and receive direct delivery of the Products. If acustomer wishes to purchase any Product or service made available through the site, call center Mobileapp, or USSD, such person may be asked to supply certain information relevant to the purchaseincluding, without limitation, full names, telephone numbers, e-mail address, and country of residence.
The provisions of the ‘Privacy’ section of these Terms shall apply to the provision of such information.
Declaimer: You have to be 18 and above to place an order for pharmaceutical orders. By accepting
these terms and conditions, you confirm this fact

3. Exclusion of Liability
Kasha shall not be liable for any consequences that may arise from a Customer using Products
purchased from the site, call center or Mobile app and the Customer shall be solely responsible fordoing all necessary research to ensure that the Products purchased are suitable for them. The
Customer is encouraged to read manufacturer’s instructions carefully with regard to usage of aProduct, and Kasha shall not be held liable for a Product not meeting a Customer’s needs or for
Customer’s failure to follow the relevant instructions for use of a Product. Furthermore, Kasha shall not
be held responsible for the loss or damage of whatever nature resulting or caused by the loss,
unauthorized use, damage, sale or manufacture of the Product.
If a manufacturing defect, failure, or product recall affects products sold by Kasha, then we shall makeevery effort to promptly notify the Customer. Depending on the situation, Kasha will provide guidanceon the appropriate course of action. In the event that a product purchased by the Customer isdiscovered to be defective or damaged, the Customer has the option to return the product to the Kasha
Branch from which it was dispatched. An official complaint/query may be lodged following theprocedure in Section 13, allowing Kasha to conduct an investigation and respond within thirty (30) daysof the complaint/query being submitted.
Use of this site does not create a patient-medical professional relationship nor does it replace the same.
Accordingly, reliance on our products or services is entirely at your own risk, and you assume full
responsibility and risk of loss resulting therefrom.
Subject to the full extent permissible by law, neither Kasha nor any and/or all of the pharmacy/medical
practitioners associated and/or involved with Kasha, including, but not limited to, their respective
affiliates, associates, shareholders, directors, agents, consultants or employees will be liable for any
personal and/or physical damages whatsoever relating to the use of, or inability to use, this site or theinformation contained herein.
4. Update of Terms
The Terms are subject to change at the discretion of Kasha. Kasha shall indicate such amendments byposting a notice on the website, call center Mobile app, and USSD on any updates on these Terms andConditions. The updated Terms shall become effective upon being posted on the Site and continued
use of the Site by Customers and visitors shall constitute formal acceptance of the new Terms. Kasha
shall bear no liability for the failure of any person to be aware of any updated Terms or any person’s
failure to interpret the updated Terms correctly.
5. Pricing
The prices of each Product are set out on the sections of the Site that feature the relevant Product. Such
prices are subject to change but Kasha shall not change the price for a Product that has already been
paid for by a Customer. You hereby acknowledge that it is the obligation of the Customer to determine
the current price of a Product. You should always update or “refresh” your screen to make sure that youare looking at the latest pricing and availability. Where there may be a rare error on the pricing of aproduct or an error related to product availability, Kasha will not be responsible for the same and wereserve the right to cancel the sale.
6. Data Privacy
Kasha shall safeguard the privacy of Customers and visitors to the site, Mobile app and USSD and willkeep all such visits, requests for information, any use of the site, call center, Mobile app, and USSD orpurchase of any Products confidential. However, Kasha will collect information from Customers andvisitors to the site, call center, Mobile app, and USSD for a variety of reasons, including the purposes ofour records and to ensure that we provide the best possible online experience for those visiting the site,Mobile app, and USSD, as well as sharing the data with our affiliated third parties where e.g. delivery of
products is requested. You warrant that any personal data you submit is accurate and complete, andyou do consent to and authorize the Company to process your personal data.
For the avoidance of doubt, this section shall apply to all visitors to the site, Mobile app, and USSD even
if the visitor has not created an account. Kasha shall not provide such information to any third party
and shall only disclose such information to a Government authority if required to do so by Rwandan
Law but shall only provide such information as is requested by the relevant Government authority.
By using our Site / Mobile app, and the acceptance of these Terms and Conditions, you consent toreceive communication from Kasha through SMS, email and in-app notifications, including ordersummaries / information or delivery updates. These messages will be relayed to you free of charge. Youmay opt out at any time. Please note that anyone who has access to your mobile phone or email
address may also be able to see this information.

For more information, please visit our Privacy Policy

7. Cancellation
An item may be cancelled up until payment has been processed. Once payment has been processed,
the Product is considered purchased and subject to the conditions related to purchased Products as
set out in the Terms.
8. Intellectual Property
Kasha shall remain the owner of all logos, brands, slogans and content posted on the site, Mobile app,and USSD and such intellectual property shall not be used by a third party without the permission ofKasha. Except as specifically provided for on this site or in writing by Kasha, any reproduction,distribution, replication or retransmission of any information, data, text, illustration, image,photograph, video or audio sequence, logo and/or code contained on this site without the prior writtenconsent of Kasha is strictly prohibited.
9. Code of Conduct
You may not use this site / mobile app or any material appearing therein for or in conjunction with anyillegal, unlawful or immoral purpose or as prohibited by these terms and conditions.
You warrant that you will comply with all the laws, rules and regulations regarding online conduct inRwanda.
You warrant that you will adhere to generally acceptable Internet and electronic mail etiquette. Some
non-exhaustive examples of forbidden actions / practices include engaging in electronic mailspamming, engage in any activities intended to entice, solicit or otherwise recruit users of the site tojoin an organization or group, take any action aimed at deceiving or misleading any person, attempts
to impersonate or misrepresent you or your affiliations, posting anything which is unlawful,
defamatory, discriminatory, obscene, offensive, vulgar, threatening, abusive, harassing, harmful,hateful, profane, sexually explicit, religious or racial slurs, racially, ethnically or otherwise objectionable
in any way or threatens or encourages bodily harm or the like or which may violate any person’spersonality rights. Should you engage in any one or more of the above practices, Kasha will be entitled,
without prejudice to any other rights (including criminal complaints) it may have, to, without notice,suspend or terminate your access to the site, products and/or services, as well as charge, invoice andreclaim from you all costs it has incurred pursuant to or arising from your aforementioned activities.
10. Returns Policy
Considering the nature of the Products sold by Kasha on the site, call center, Mobile app, and USSD theCustomer acknowledges that Products cannot be returned to Kasha after purchase and as such, norefunds are applicable for such Products. The no-return and no-refund policy is applicable to allProducts without exception subject to manufacturing: defects or failures and or any other exceptional
circumstances as determined by Kasha, outlined in "Exclusion of Liability" hereinabove.
11. Protection of Personal Data
Kasha Rwanda with whom you are engaging is a licensed Data Controller and will take all reasonable
technical and organizational precautions to prevent the loss, misuse or alteration of your personal
data. However, you acknowledge that the transmission of information over the internet is inherently
insecure, and we cannot guarantee the absolute security of data sent over the internet.
12. Third-party Links to Other Web Sites
Our site and USSD may contain links to third-party web sites or services that are not owned orcontrolled by us.
Kasha affirms that it has no control over, and assumes no responsibility for, the content, privacy
policies, or practices of any third-party web sites or services. Kasha shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection withuse of or reliance on any such content, goods or services available on or through any such web sites orservices.
13. Complaint Handling Procedure
If you have any issues or complaints relating to these Terms and Conditions, as well as anycomplaints that you may have, please follow the steps outlined below to initiate the complaint
resolution process:1. Contact Information:•Website: www.kasha.rw•

Email: privacy@kasha.co•

Phone: 9111

•Mailing Address: Rwanda, Kigali, Gasabo, Rugando, KG 624 Street

2.Submission of Complaint:
2.1 Clearly outline the nature of your complaint, providing specific details and supporting evidence ifpossible.
2.2 Submit your complaint through email or mail to the contact information provided above.
3.Acknowledgment:
Upon receiving your complaint, we will acknowledge its receipt within 5 business days.
4.Investigation:
Our dedicated team will thoroughly investigate the complaint, considering all relevant informationand ensuring compliance our policies.
5.Resolution:
We will strive to resolve the complaint promptly and communicate the resolution to you within 15
calendar days from the date of acknowledgment.
14. Contact Information
If you have any questions about these Terms, please contact us through the contact details listed onour website, Mobile app, and USSD. We endeavor to reply to any queries as soon as possible.
15. Applicable Law and Jurisdiction
The laws of Rwanda will govern and interpret, in all aspects, these Terms and Conditions, as well as
your utilization of the Kasha Site/Mobile app and its content.