Sustainability Report
2014

INFORMA AT A GLANCE//Informa’s global
portfolio of knowledge,
event and information
based businesses
connects people,
providing unrivalled
access to high quality,
specialist intelligenceand links acrosscommercial, professional
and academic
communities//

ACADEMIC
PUBLISHING

BUSINESSINTELLIGENCENUMBER OF EMPLOYEESNUMBER OF EMPLOYEES

1,753
178

155

Our Academic Publishing (AP) Divisionpublishes specialist academic books andjournals. Operating as the Taylor & Francis
Group, it is recognised internationallyas one of the world’s leading education
publishers through its five leading imprints:
Taylor & Francis, Routledge, CRC Press,
Garland Science & Cogent OA. We
produce unique, trusted content by
expert authors, spreading knowledge andpromoting discovery globally.

Our Business Intelligence (BI) Divisionoffers expert analysis of data andinformation that delivers unique insights
to create competitive advantage. We help
our customers identify new opportunities,
understand and mitigate risk and makebetter decisions.

NUMBER OF COUNTRIES AP SELLS
INTO

AP has a portfolio of more than 100,000
book titles and 2,100 journals across subject
areas within Humanities and Social Sciences,and Science, Technology and Medicine.

02

1,928

NUMBER OF COUNTRIES BI SELLS
INTO

BI has a portfolio of more than 400
digital subscription products, providing
intelligence to niche communities within
five core industry sectors: Pharma &Healthcare, Finance, Maritime & Law,
Technology/Media/Telecoms andAgriculture/Food.

Sustainability Report 2014

GLOBAL
EXHIBITIONSKNOWLEDGE &NETWORKINGGLOBALSUPPORT

NUMBER OF EMPLOYEESNUMBER OF EMPLOYEESNUMBER OF EMPLOYEES

790

1,586

57

97

In Global Exhibitions (GE) we connect
Groups seeking to identify new contacts,
develop relationships, improve and expand
their business. We bring communities
together to share information, gain
inspiration and secure new business,creating platforms for organisations tobuild profitable alliances, create value anddrive commercial success.

Our Knowledge & Networking (K&N)
Division nurtures, builds and connects
communities through the exchange
of insights and strategic thinking. We
create platforms online and throughface-to-face events that facilitate learningand networking, helping people build
knowledge, work smarter and become
leaders in their field.

GE has a portfolio of over 150 exhibitions,serving a number of core verticals
including Health & Nutrition, Beauty,
Property & Construction and Pop Culture.

K&N runs around 3,000 conferences andtraining events each year, covering a rangeof subject areas, but with a focus on Life
Sciences, Technology/Media/Telecoms
and Finance.

NUMBER OF COUNTRIES GE SELLS
INTO

Sustainability Report 2014

NUMBER OF COUNTRIES GE SELLS
INTO

570

The team behind the teams, Global
Support works effectively to provide
the strategy, stewardship and structurethat enable our Operating Divisions tofocus on being the very best they canbe. Global support comprises a numberof functions: Strategy & Planning,
Talent & Transformation, Finance, Tax &Treasury, Technology, Capital Allocation,
Communications, Legal and Intellectual
Property.

03

CONTENTS

05 Introduction from the CEO
06 Foreword from the Director of Corporate Communications
07 2014 Highlights
08 Performance overview
09 Our Content
12

Our People

14

Our Environment

16

Our Community

18

Performance summary

19

Sustainability at Informa

04

Sustainability Report 2014

INTRODUCTION FROM THE CEO//I am struck again and again by the DNA of Informa.
It is all about participating and contributing, be it inbusiness or within individual communities//

My

view is that for a sustainability strategy in acompany to be meaningful, it has to reflect
the commercial strategy of the business. At
Informa, we aspire to create long-term value
while developing and holding on to our own
long-term cultural values.

In 2014 we launched the Growth Acceleration Plan (GAP), which
will see us investing up to £90m across the business over the
next three years. In the first year, we have been busy identifying
communities, sectors and markets where we want to grow. We
have also taken steps towards operating the business in a more
simplified way, changing our structure and implementing newlines of accountability. This has also prompted us to refresh oursustainability activities.
I am struck again and again by the DNA of Informa. It is all about
participating and contributing, be it in business or within individual
communities. With strong individual Brands and Operating
Divisions, many people in Informa are passionate about individual
causes. That is a powerful thing that we will continue to support.
But we would also like to evolve our sustainability strategy to

Sustainability Report 2014

pivot around Knowledge and Information, marking a step up fromindividual participation and contributions. Moreover, we want tomore closely align it with the Group vision and strategy. There
are already some examples of this in the Group, such as Taylor &Francis’ innovations in accessibility and open access.
The Informa Group, in all of its Divisions, seeks to enable people
to become smarter and more knowledgeable about their own
individual areas of expertise or interest. Fundamentally all of
the Informa businesses are enabling and facilitating greater
knowledge. The next iteration of our sustainability strategy willseek to harness these core skills further. I now want us to create
and articulate a sustainability programme that is bigger than
the sum of our parts, bringing all of Informa together behind acommon cause.
It is not all about the future, though. Together, we did someground-breaking things in 2014. Here is a summary of ourperformance. I hope you enjoy it.
STEPHEN A. CARTER CBEGROUP CHIEF EXECUTIVE

05

FOREWORD FROM THE DIRECTOR OF
CORPORATE COMMUNICATIONS//By aligning our teams behind a shared purpose,creating a unified sense of direction, we see a powerful
opportunity to drive positive social and environmental
benefits in our communities//

was an exciting year for Informa. The Group’s
structure was simplified to improve flexibility andcustomer focus, while ambitious plans were2014
launched to invest in a range of growth initiatives
over the next three years. This strategy builds
on our strong foundation as a trusted provider
in the Knowledge and Information sector. With
over 6,600 employees serving customers across more than 184
markets, we are an established international player in our markets.
The changes made in 2014 seek to strengthen and enhance thisposition, leveraging our creativity and commitment to greater effect,enabling us to capture more of the growth that is on offer.
Sustainability continues to sit prominently within the organisation.
It is my first year as Director of the new integrated unit overseeing
Investor Relations, Corporate Communications, Brand andSustainability. These functions are intrinsically linked, all involved withdefining and conveying a consistent set of values and messages
about the Group. By bringing them together, we believe we canamplify the impact we have in all areas. We think this is particularly
true for Sustainability. Combining the rigour we apply to commercial
decisions with the power of clear, targeted communications should
allow us to scale our social and environmental impacts.
In 2014, there were numerous significant sustainability achievements,
many of which are detailed on the following pages. Content
continues to lie at the heart of everything we do at Informa and so
it was rewarding to receive a maximum score for ‘Independence ofContent’ on the Dow Jones Sustainability Index. We also continued

06

to invest in open access (“OA”) through Cogent, our dedicated OA
publisher, launching a range of new OA journals and thus providing
further flexibility for authors and broadening access to content, while
never compromising on quality.
Elsewhere, we created an award-winning employee campaign on dataprotection, introducing the world to a quirky character called Infobot toraise awareness of this increasingly important area. And we continued
to develop our network of community and charity partnerships,
increasing the level of staff volunteering significantly in the year.
Overall, we achieved many of the sustainability objectives we set
out at the start of the year. As we look ahead, we remain very
ambitious on the positive impact we can have as a Group. Indeed,
we believe we can harness the skills and expertise of our people
to do even more. By aligning our teams behind a shared purpose,creating a unified sense of direction, we see a powerful opportunity
to drive positive social and environmental benefits in ourcommunities. Just like our refreshed corporate strategy, the next
chapter in sustainability at Informa will be about focusing our efforts
to scale the impact we have. Maximising return on investment, by
ensuring that the resources and energy we commit generate thehighest possible value for all stakeholders. Developing this theme
will be a key priority for us in 2015.
I look forward to updating you on our progress in due course.
RICHARD MENZIES-GOW
DIRECTOR OF CORPORATE COMMUNICATIONS

Sustainability Report 2014

2014 HIGHLIGHTS
Open Access
Cogent, our open access publisher,launched 14 open access journals
covering every major academic
research area while maintaining rigorous
standards of content integrity.

Wellness
All UK HR Managers received
training on ‘Mental healthat work’ to help Informa
provide a supportive working
environment for all.

Data Protection
Launched ‘Information is Precious’ campaign
for all staff and won best animated videoat the EVCOM Screen Awards for our
information protection video. The awards
celebrate the best in UK corporate andpublic sector communication.

Content integrity
Received full marks in the Dow
Jones Sustainability Index for‘Independence of Content’,highlighting our focus on maintaining
consumer trust.

Strategic community
partnerships
From SupplySide West supporting Vitamin Angels,to IPEX’s partnership with the Prince’s Trust, anumber of our exhibitions have forged strong
relationships with charities.

Customer focus
Conducted extensive customer researchacross our events and businessinformation products, with over 6,000
individual responses, to help us better
understand our markets and tailor our
product offering.

Sharing in success

Accessibility
Informa’s Cogent worked with learning
disability charity MenCap to ensure all
published article PDFs use FS Me, thefirst typeface specifically designed tosupport readers with a learning disability.

Mainstreaming
sustainability
Launched the Routledge Sustainability Hub,a comprehensive online knowledge centre
for the global sustainability community.

Authors in emerging
markets
20% of papers accepted for publishing by
T&F Journals came from emerging regions,a year-on-year increase supported by T&F’s
STAR programme (Special Terms for Authors &Researchers from emerging regions).

Launched ShareMatch plan which
encourages employees to invest inInforma’s growth by offering one free sharefor every two purchased.

Sustainability Report 201407

PERFORMANCE OVERVIEW
ACHIEVEDIN PROGRESS2014
PERFORMANCEFUTUREOBJECTIVES2015
TARGETSDEFERREDOUR
CONTENT

More than doubled the number of articles which we
publish under open access schemes.

Be a leading open accesspublisher in all researchareas.

Double the number of articles
which we publish under open
access schemes.

Increased the number of registered users from emerging
regions of Taylor & Francis’ STAR (Special terms for
Authors and Researchers) Programme by 29% to 5,400
users.

Develop the potential of
authors in new and emerging
markets.

Increase the number ofarticles accepted fromemerging regions by 9%
to 16,500.

Operate a Global
Management Development
Programme in all of ouroperating Divisions by theend of 2017 which will also
support the identificationand development of highpotential colleagues.

Further to the successof the Academic
Publishing Management
Development
Programme, launchanother similar
programme within one
further Division.

Informa’s graduate fellowship scheme launched.
Graduates will work across all five of our Divisions
including a 12 week international placement.

Be a leader in H&S
performance at large-scale
events and exhibitions.

Launch Group-wide H&S
policies and reporting
framework.

All UK HR Managers trained on ‘Mental Health at Work’.

For 2017, have two Graduate
Fellowship Scheme intakescommencing within the same
year, reinforcing our commitment
to develop new future leaders
within our business.

See the first intake of
graduates on Informa’s
Graduate Fellowship
Scheme.

Programme to measure employee diversity beyond
gender not launched but set to do so in 2015.

Run Diversity & Inclusion
initiatives across the Group
from 2016 to either supportalignment of disproportionate
representation or raise generalawareness both internallyand externally to ensure we
attract, maintain and develop
a diverse talent pool.

Improve transparency
and data gathering
beyond genderthrough establishinga working party with
global representation
to sensitively gather
relevant data and identify
key future initiatives.

“10 by 10” – our top 10 offices are on track to exceed
our target of reducing their emissions by 10% by theend of 2015.

Achieve year on year
reductions in absolute GHG
emissions arising from officeenergy use.

2014 target retained – ourtop 10 offices to reduce
their GHG emissions by
10%, from a 2013 baseyear, by the end of 2015.

Carrying out a research project with the wider sector
to better understand the environmental impacts of ourdigital channels has been postponed to 2015.

Understand our digital
environmental impacts.

2014 target retained– Carry out researchwith the wider sector
to understand theenvironmental impacts ofour digital channels.

By the end of 2017, ensurethat at least 70% of thewaste produced at our major
exhibitions is recycled.

Set and implement waste
minimisation strategies
for 5 major exhibitions.

Our staff volunteering has increased from 7% in 2013 to
11% in 2014.

Develop a group wide
strategic community
programme that is wellrecognised and supported
both internally and externally.

Launch a cohesive
community programme
across our Divisions.

Work on the socio-economic impacts of our events
continued in 2014.

Maximise the socioeconomic
footprint of our major events.

Develop a guidance
template for our events
business on how to
maximise positive
community impacts.

Launched Routledge Sustainability Hub, acomprehensive online knowledge centre for the global
sustainability community.
Launched Invent, an event bringing together 50 ofInforma’s leaders and future leaders from our Global
Exhibitions and Knowledge & Networking Divisions togenerate innovative new business ideas.
385 out of a total potential 420 managers within T&F
have now taken part in their Global Development
Programme, a leadership course based on individual
capability assessments.
We plan to launch similar initiatives across other
Divisions in 2015.

OUR
PEOPLEOURENVIRONMENTOURCOMMUNITY

08

Sustainability Report 2014

OUR CONTENTINNOVATING OUR FORMATS
Informa continues to develop our open access (“OA”) publishingcapabilities, with 2014 marking a step-change in the right
direction. Virtually all of our journals offer an OA option and wemore than doubled the number of paid articles we publish under
OA schemes. Cogent OA was created in 2013, a dedicated OA
publisher benefitting from the resources and experiences of Taylor& Francis but otherwise operating autonomously. During the year,
Cogent OA launched 14 new OA journals, covering every major
academic research area, while also spearheading other innovationsin scholarly communications. We have driven flexibility for authors
and increased access for researchers and individuals withoutcompromising the integrity of our content. We embrace OA as a
strategic opportunity and have dedicated considerable resources
to understanding our stakeholders in this area. Just under 8,000
researchers from around the world responded to the 2014 Taylor &Francis Open Access Survey, giving their views on everything fromthe benefits of OA to licence preferences.
We have continued our migration towards digital formats. Our
Business Intelligence Division has continued to work closely withcustomers to determine the optimal formats for delivery on a
product-by-product basis and consequently ceased print delivery for
the Health Insurance magazine, a number of Agriculture/Food titles
and Lloyd’s List in 2014. Business Intelligence organised the Digital
Transformation conference, an internal conference to drive this in
January 2014 and to help employees think as digitally and creatively
as possible. 62% of our book titles are now available as ebooks, up
from 55% in 2013. The unifying aim for 2015 and beyond is to create
relevant and highly valued customer experiences with our products.

OUR CONTENTOUR PEOPLE

Academic Publishing continues to run rigorous peer review andscreening processes while using the latest technology to detect andact on plagiarism. Our Business Intelligence Division operates an
editorial and content code, to which all editorial staff must adhere.
Our event production process is strongly research-driven andsome of our major events employ independent advisory boards tochampion original content. The most recent assessment for the Dow
Jones Sustainability Index (DJSI) gave us the maximum score of 100
for our approach to ensuring “independence of content.”

I joined Taylor & Francis in 2013 to create a new teamand launch a new imprint focused specifically on open
access publishing, having previously been Chief Operating
Officer at a large open access publisher for six years.
My passion is the use of technology to facilitate researchcommunication and a publishing process that allows
researchers to do what they do best – carry out research.
I have been given the autonomy to set up this new unit
based on my knowledge of how open access works andthe differences to the traditional journal publishing models.
The first year disappeared in the blink of an eye – settingout the strategy and business plan, creating and testing
the Brand, overseeing our PDF designs (which use a fontdesigned to be accessible to those with a learning difficulty),
building the editorial boards for our journals, developing the
new functionality that drives our website and, of course,
working with authors on their manuscripts. Cogent OA now
publishes 18 journals.

OUR ENVIRONMENTAll Informa businesses have one thing in common: they deliver
specialist knowledge and intelligence. While the delivery channels andtypes of content vary across our product portfolio, the one thing wecannot compromise on is integrity. We invest significant resources inmaintaining trust in a digital age, working with partners such as theCommittee on Publication Ethics (“COPE”) and Sense About Science.

BRYAN VICKERYOPEN ACCESS DIRECTOR,
COGENT OAOUR COMMUNITYBUILDING TRUST IN OURPRODUCTSEXPANDING OUR REACH
Academic publishing is the lifeblood of the research ecosystem,
creating social and economic progress for society and individuals.
We are committed to driving access to our content in thedeveloping world. To this effect, we are involved in several
initiatives, including Research4Life, International Network for the
Availability of Scientific Publications (“INASP”) and our own STAR
programme, with special terms for authors and researchers fromdeveloping countries. Our aim is two-fold: to increase the numberof article submissions from developing countries and improve theacceptance rates. Of the 74,864 articles we accepted in 2014,
20% came from developing countries.
However, we are not just focusing our efforts in the developingworld. In 2014, we piloted Access to Research, an initiative to give
free access to a wide range of academic articles in public libraries
across the UK. We did this to provide small businesses, independent
researchers and interested members of the public access to our
research, contributing to boosting progress in the UK.

Sustainability Report 201409

GLOBAL IMPACT FORUM
CLAIRE MACHTCONFERENCE DIRECTOR,GLOBAL IMPACT FORUM//What is the Global Impact
Forum?//

Impact investments are investments in businesses with
the intention to generate measurable social impact
alongside a financial return. As such, every impact
investment generates a positive social value. The Forumis a showcase for some of the most innovative impact
initiatives from around the world. We provide a neutral
platform for entrepreneurs and impact leaders to present
their work to potential partners and investors.

//Can you give examples of what theevent has accomplished?//A US$25m investment was announced at the last Forum
into a company that provides loans to students fromdeveloping countries admitted to top business schools.
While education may be borderless, many banks don’t
lend internationally. The Forum has also featured theinspiring work of an organisation in Liberia that is creating
an entire healthcare system for rural areas of the country.
Liberia emerged from the civil war with 50 doctors to servea country of 4 million people. A new partnership struckat the Forum will support the training and equipping ofcommunity healthcare workers in the most remote areasof the country.

community. Taylor & Francis publishes 117 journals and reference
works under the subject heading ‘Environment and Sustainability,’
including the scholarly proceedings of the Association of American
Geographers and the British Trust for Ornithology.
Approximately 10% of our top 250 events facilitate advanced
discussions and knowledge-sharing around sustainability. Manyof these come with an exclusive focus on sustainability, such as
Solar Middle East in Dubai and Greenbuild, the world’s largest
conference and expo dedicated to green building.
Informa Agra, an information specialist for the food andagricultural supply chain, produce several titles and events which
specifically focus on issues of sustainability. A key theme for2015 will be how food producers and consumers can better
reduce food waste, ahead of a major UN Food and Agriculture
Organisation (UNFAO) event.

RESPECTING PRIVACY AND DATAPROTECTION
The right to privacy is business critical to us. Our databases
store around 30 million customer and prospect records, not tomention employee, supplier and business partner information.
During 2014, Informa welcomed its new information protectionambassador, Infobot. Infobot is the face of our programme tokeep information safe and respect the privacy of our employees,
customers and business partners.
We are committed to handling personal information responsibly
and in compliance with all relevant privacy and data protection
laws. Infobot marks phase II of the roll-out Global Information
Protection Governance and Compliance Framework, and is
rapidly becoming a known character to all Informa employees.
Our view is that privacy is as much a social as a legal challenge.
Where possible, we work with our peers to promote higher
standards for the sector. During 2014, our Group ComplianceDirector led a master class on privacy for the wider sector under
the auspices of the Media CSR Forum.

MAINSTREAMINGSUSTAINABILITY
Informa provides one of the most comprehensive portfolios ofknowledge and services related to sustainable development of
any company in the world.
Routledge remains the leading global book publisher in theinterdisciplinary field of Environment & Sustainability studies, offeringa broad array of titles from accessible introductions to cutting-edge
research. In 2014 we launched the Routledge Sustainability Hub, acomprehensive online knowledge centre for the global sustainability

10

Sustainability Report 2014

OUR CONTENTOUR BEST-SELLING SUSTAINABILITY BOOKS IN 2014
1

The Emerging Middle Class in Africa
by Mthuli Ncube (ed)2

Sustainability Principles and Practiceby Margaret Robertson

Renewable Energy Resources
by John Twidell and Tony Weir

5

The Energy of Nations
by Jeremy Leggett

6

Food Safety and Informal Markets
Kristina Roesel and Delia Grace (eds)7

Food Policy in the United States
by Parke Wilde

8

Climate Change Adaptation in China
by Rebecca Nadin et al. (eds)9

10

OUR ENVIRONMENT

4OUR PEOPLE

The Fukushima Daiichi Nuclear Power
Station Disasterby the Independent Investigation
Commission on the Fukushima Daiichi
Nuclear Accident

Water Scarcity, Livelihoods and Food
Securityby Larry W. Harrington and Myles J. Fisher(eds)

OUR COMMUNITY

3

Key Concepts in Water Resource
Management
by Jonathan Lautze (ed)CONTENT PERFORMANCE

Open access

KPI

2014

2013

2012

Journals with an open access option

91%

95%

97%

60

17

10

Proportion of book titles available as ebooks

62%

55%

51%

Proportion of accepted academic articles fromdeveloping countries

20%

19%

17%

100/100

100/100

NA

Number of open access journals
Reach

Integrity

DJSI rating of Informa’s approach to“independence of content”

Sustainability Report 201411

OUR PEOPLE“Freedom to succeed” remains a defining principle of the Informa
workplace. We pride ourselves in maintaining an entrepreneurial
mindset, valuing learning & development and promoting employee
wellbeing. We encourage a culture rich in mutual respect andopenness. During 2014 Informa was again recognised as one ofBritain’s Top Employers by the Top Employers Institute.

PROMOTING LEADERSHIP,
FOSTERING INNOVATION
In 2014, we launched Invent, a new event bringing together 50 ofInforma’s leaders and future leaders from our Global Exhibitions
and Knowledge & Networking Divisions. The purpose of thegathering was to generate new business ideas and encourage
innovation. A number of ideas from the event are now being
developed for potential commercialisation.
The Academic Publishing Division continued with its roll-out of
the Global Development Programme, a leadership course formanagers based on individual capability assessments. Over 90%of the Division’s 420 managers worldwide have now taken part in
the programme. The model has proved very successful and we areassessing the potential to roll out a similar initiative in other Divisions.
Leadership development will be a Group focus area for 2015.

methods. The course feedback has been consistently strong,achieving NPS scores of at least 5 out of 6. The take-up of
training has increased significantly compared to 2013.
The competition for talent is particularly pronounced in our sector.
We are keen to support both current leaders but also those who are
earlier on in their careers. Our Business Intelligence Division runs amentoring programme which allows all employees to be matchedwith a more senior colleague in line with their career aspirations. By
the end of 2014, there were approximately 70 matched pairs. We
also developed a programme with Ashridge Business School, one of
the world’s top institutions, for 55 of our young leaders to learn about
leadership, business skills and create connections.
The annual Informa Awards celebrate exceptional performanceacross the Group. We invite entries from all of Informa’s Divisions
and the award categories span a variety of areas, from Digital
Excellence and Leading Innovation to Teamwork. The 2014
Awards were held in London’s Shard building, the second tallest
building in Europe and an icon in its own right.

ENCOURAGING WELLNESS
We continued the migration towards a cloud-based digital
workplace. Increasingly, virtual rooms are facilitating the sharingof ideas via newsfeeds, shared documents, live note-taking andother means of collaboration. This allows Informa colleagues tocommunicate securely and work together on any device, anywhere,
bringing more flexibility to the workplace than ever before.
Recruitment for Informa’s Graduate Fellowship Scheme wasalso launched in 2014. This scheme will see graduates work on
assignments across all five of the Divisions including a 12 week
international placement. This will develop potential future leaders
who have a sound understanding of the whole Group, our diverse
content and platforms, and relationships across the Divisions.

The days are long gone when employers were merely expected toprovide a safe workplace. We see employee wellness as part andparcel of a healthy, productive working environment. Mental health isa big, often neglected issue. Depression alone is the single biggest
cause of disability worldwide and one in four people experience amental health problem each year in the UK. In 2014 all of our UKbased HR Managers received training on how to manage mental
health issues at work. Our Business Intelligence Division ran its
first ‘Mental Health at Work’ awareness day, with a training session
broadcast for employees globally. Our Academic Publishing Division
will focus on emotional well-being in 2015, including the provision ofworkshops on resilience, conflict and mindfulness.

SETTING THE STAGE FORLEARNING AND DEVELOPMENT
The Informa Academy, our in-house training resource, exists
to give colleagues the means to learn, network and share new
approaches across the Group. The Academy offers a mixed
programme of learning opportunities and leadership events.
In 2014, it delivered a Digital Skills Programme, including newclassroom courses, webinars and online bite-size tutorials. All our
programmes are led by expert trainers, supporting employees
in decoding new concepts and developing their own practical

12

Most of our businesses offer flexible working arrangements. The
UK arm of our Business Intelligence Division moved to flexible
working for all employees early in the year. This transition was

Sustainability Report 2014

//What do you doin your role?//I work with a team ofjournalists to produce news
and analysis for the global
pharmaceutical industry.

We developed our nutritional information programme, Nutrition
21, for all employees in 2014, running an interactive threeweek campaign to raise awareness around healthy eating. The
campaign brought healthy eating to life through blog posts, video
content, podcasts and the opportunity for employees to submit afood diary for review by a nutritionist.
We also launched Informa Sharematch in 2014. This is an initiativethat offers employees the opportunity to invest in Informa shares
directly from their salary and receive one free share for every two
they purchase.

OUR CONTENT

ELEANOR MALONEEDITOR OF SCRIPINTELLIGENCEOUR PEOPLE

We ran a Group-wide February Fitness Challenge for the second
year in 2014. 100 teams competed in numerous sports to clockup the most number of miles or hours to win £4,000 towards theircharity of choice. We also launched a London-to-Paris Informa
bike ride with over 50 employees participating in the four-day ride.
Due to its success, we will be running two further bike rides in
2015, one in Europe and one in the United States.

STAFF SPOTLIGHT//What were someof your highlights
in 2014?//

I was appointed Editor of Scrip, which I have worked on
as a journalist for many years, so that was a highlight.
Also, my team won several internal awards for our content– it’s great to receive recognition for our efforts. Other
highlights included media appearances – I was interviewed
on BBC radio a couple of times, on Sky News and CNBC
about topics as diverse as Ebola vaccine trials and Pfizer’s
takeover bid for AstraZeneca.

OUR ENVIRONMENT

supported by flexible working training for all managers. We
also surveyed employees on areas such as productivity, teamengagement and training needs to ensure they were comfortablewith and took advantage of the new ways of working. Thissignificant move to flexible working received a commendation at
the 2014 Top Employers for Working Families Awards.

//What do you enjoy most about
your work?//

OUR COMMUNITY

Covering the pharmaceutical sector is really interesting
because there are so many issues at stake – technological,
financial, ethical and political. I have met some amazing
and hugely admirable people in this field, which is always
thought-provoking and humbling. Meanwhile, working on anews publication over the past 15 years and living throughthe digital revolution has been fascinating.

PEOPLE PERFORMANCE
KPI

2014

2013

2012

Headcount

Total employees

6,627

6,514

7,531

Gender split

Employee gender split

57% female

59% female

56% female

Management gender split

52% female

49% female

47% female

Senior management gender split

30% female

36% female

NA

Director gender split

22% female

33% female

NA

Employee turnover for all departments

22%

26%

30%

Voluntary employee turnover

15%

19%

21%

Training days per employee

1.1

0.7

NA

£1,423,691£1,647,323

NA

2.5

2.1

2.5

Employee turnoverTraining

Spend on training
Absenteeism

Average days absence per employee

Sustainability Report 2014

13

OUR ENVIRONMENT
We are a knowledge and information Group providing customers
with data sets, online & paper publications, and producing eventsand exhibitions. Our direct environmental impacts are arguably small,stemming from the energy we use to heat and power our offices
and the delivery of our content. The latter includes the data centres
that house our digital information, the print supply chain of our paper
publications and the energy used by us and our exhibitors at events.
Through the content we produce, we also challenge, inform andinspire professionals, academics and policy makers on environmental
matters. While hard to quantify, this important contribution to society
is covered in Our Content section of this report.

REDUCING THE FOOTPRINT OFOUR PRINT OPERATIONSSTAYING ON TOP OF OURENERGY USAGE

More and more of our titles are available on a print on demand(POD) basis, including both books and journals. With POD
locations in the UK, USA, Australia and Singapore, this approachallows us to print extra copies closer to the receiving markets
and to meet specific demand faster. In 2014, we increased thenumber of journal and book titles available on POD by 25%,
helping us to further reduce stock levels. In turn, this reduces thecosts and environmental impacts associated with warehousing
and logistics. Despite these efforts, we saw a substantial increasein stock write-offs compared to 2013. Divisions tend to keep
stock for two years so this write-off relates to print runs from2012. For all our print tenders, we require suppliers to complete
our sustainability scorecard which benchmarks their performanceagainst chemical usage, water, energy and other criteria.

Informa has over 120 offices in 25 countries. Many of those offices are
small, with less than 50 people and are able to exercise little control
over their energy bills. Despite this, we are able to measure the energy
usage for office space covering over 89% of our employees.
The bulk of our energy reduction efforts are focused on our top
10 offices, housing around 50% of employees. Last year we set atarget to reduce energy usage in these offices by 10% by the endof 2015. Facilities managers from the participating offices reportenergy figures on a quarterly basis and meet regularly to share
progress. To accelerate efforts, in 2014 we invested in building
management systems and the installation of solar panels on our
Shared Services Centre in the UK.
One of our plans for 2015 is to consolidate a number of teams
based in various offices around London into a single location.
This office will house around 200 people and has been given an‘Excellent’ rating by the building environment standard BREEAM.
At the time of writing, we are working closely with our contractor
to specify the sustainability standards for the fit-out.
We run employee awareness campaigns to reduce energy
consumption on a regular basis. Most notably, this happens
through our annual Green Week event. During the week, we
engage and challenge employees globally to come up with newand better ways of reducing our environmental impacts. We
do so through competitions, talks and events. By employing asuite of targeted interventions, we have managed to bring down
the greenhouse gas (GHG) emissions from our office energy
consumption by 11% per capita compared to 2013.

14

While we continue to develop innovative and engaging digitalcontent for our publications, many of our clients still prefer the
print format. In 2014 we printed just over 11.5 million books
and journals. Within our journals business we constantly update
subscription lists to ensure that we print to meet demand andminimise the stock held. For our books business we work closelywith sales teams to forecast the demand for first print runs as
accurately as possible.

MOVING TOWARDS 100%
CERTIFIED PAPER
We are acutely aware that paper supply chains have a big
potential impact on deforestation. We have a paper sourcing
policy in place requiring our printers to use paper that has been
made with responsible forest sources. In practice, this means
certification to either the FSC or PEFC standard, or paper madefrom recycled material. For our UK journals business, all of ourstock paper is FSC certified while all books produced in the UK
are printed on FSC paper.

Sustainability Report 2014

OUR CONTENT

In 2014, we held 150 exhibitions globally attracting approximately 2
million visitors. Any activity of such scale has the potential to create
major positive and negative environmental impacts. Naturally, wewant our exhibitions to have the wow factor, as do the individual
exhibitors. To take an empty venue and turn it in to a great exhibition
is a resource-intensive exercise, requiring innovative stands,
marketing materials, carpeting, lighting and catering facilities.
At the same time, the ever-increasing demand for venue spacemeans lead-times for both set up and dismantling are ever tighter.
So, unsurprisingly, major exhibitions have the potential to produce
significant amounts of waste.

GREENBUILD INTERNATIONALCONFERENCE & EXPOIn 2014, we acquired Greenbuild, the world’s largest
conference and expo dedicated to green building.Greenbuild
is not only a major driver of sustainability for the building
industry, it has also pioneered high standards for the runningof events, with ambitious initiatives around zero waste,stakeholder engagement and positive community impacts.

OUR PEOPLEMINIMISING WASTE FROM OUR
MAJOR EXHIBITIONSIn 2014, we brought our Operations Directors together to share bestpractice and set out a programme to develop enhanced guidance forour production staff and exhibitors. The new guidance will be piloted
with Vitafoods Europe in Switzerland in early 2015, at which we aim
recycle at least 70% of the waste produced.

The 2014 edition attracted over 17,000 attendees and 552
exhibitors to New Orleans. The significant sustainability
achievements associated with the event included:•

Featuring the world’s first Net Zero Zone; a show floor
pavilion powered off the electrical grid via solar panels
placed outside of the conference venue;•

Increasing the proportion of waste diverted from landfill
to 78%;•

Sourcing 40% local and 73% regional food offeringsand donating leftover food post-event; and•Developing a community project that included
refurbishing an old barge-board house into asustainable education centre.

OUR COMMUNITY

Green Week is a fixture in the Informa calendar. Environmental
sustainability can be a dry topic, so this is all about inspiring colleagues
across Divisions, businesses and continents to come together andshare insights. The theme for 2014 was climate change and the UN’s
year of the Small Island Developing States. Activities included green
volunteering events for employees, an awareness campaign and theprovision of heavily discounted sustainability books from Routledge,
one of our Academic imprints.

OUR ENVIRONMENTINSPIRING OUR EMPLOYEESIn summary, Greenbuild provides many instructive
examples for us to learn further from and integrate into
how we do business.

ENVIRONMENT PERFORMANCE
2014

2013

2012

1,135,388

968,076

1,142,805

Books available as POD (titles)

87,35870,06057,830

Scope 1: Fuel Oil, Gas & Car Mileage (tonnes CO2e)

1,190

1,285

Not reported

Scope 2: Electricity & Steam (tonnes CO2e)

7,670

8,467

Not reported

Total scope 1 & 2 (tonnes CO2e)

8,861

9,752

Not reported

Emissions per employee

1.34

1.50

Not reported

KPI
Waste
Greenhouse Gas
Emissions

Stock write-off (units)

Note: 2013 data restated from the 2013 Sustainability Report due to receipt of more accurate data.

Sustainability Report 2014

15

OUR COMMUNITY
Central to what Informa does is serving niche communities andcreating networks around those communities. As a company,
we are dedicated to creating value for all our stakeholders. Our
business provides highly skilled direct and indirect jobs and we
generate significant value through the taxes and salaries we pay.
We complement our core social and economic impacts with arange of partnerships to widen our professional and personal
horizons further, sharing our skills, knowledge and resources withselected third sector organisations.

SHARING OUR SKILLS ANDRESOURCESAll Informa employees are offered one day of paid volunteering
per year and we do our best to provide opportunities for everyone
to go and have an impact. We undertook a survey in 2013 tounderstand better what the barriers are to volunteering and how we
can improve the programme. In 2014 we then saw an increase in
the percentage of employees volunteering from 7% to 11%.

OUR ECONOMIC IMPACTS
We recognise the importance of taxes in sustaining healthy,
prosperous societies. Taxes paid by companies like Informa help
governments provide vital services and infrastructure that we inturn rely on to run our business successfully. In 2014, we paida total of £71.4m in taxes on profit, of which £39.9m was paidin the UK. We collected an additional £96.7m in taxes paid byothers but generated as a result of our business operations. This
brings our total tax footprint to £168.1m, with £81.6m of this paidin the UK. This footprint was made up as follows:
Worldwide Amount paid(£m)
in UK (£m)
Corporation Tax and similar taxes

44.3

25.1

Employer’s Social Security
Contributions

27.1

14.8

Total taxes paid out of profits

71.4

39.9

Net VAT and sales taxes

18.9

2.2

Employees’ income taxes
deducted at source

59.2

30.8

Employee’s social security
contributions

18.6

8.7

Total taxes paid by others but
generated by our businesses

96.7

41.7

TOTAL TAX CONTRIBUTION1

168.1

81.6

Our approach to taxes falls under the responsibility of our Group
Finance Director and Group Tax Director, with regular oversightfrom the Audit Committee and the Board. In managing our tax
affairs, we commit to the following principles:
•
•
•
•
•

ensuring our tax disclosures are transparent, meeting all
regulatory requirements and reflecting best practice as it
develops;
complying with, and following the spirit of, the law in the
countries where we operate;
engaging constructively and openly with local and national
tax authorities;
where we pay our taxes being consistent with whererevenue-generating activity takes place; andusing available tax incentives to optimise returns to ourshareholders.

Amounts shown are actual amounts paid in the year, which may include amounts arising fromother years. The Group also pays property taxes such as business rates, capital taxes in somejurisdictions and suffers taxes such as air passenger duty on employee travel. We have notincluded such taxes as the time and cost of defining what should be collected, collecting andanalysing the data would be disproportionate to the value of disclosure.

1

16

Our aim is to help our community partners deliver on theirstrategic objectives or do things better. A selection of the projects
we supported in 2014 is given below:•

SupplySide West, one of our major health and nutrition
tradeshows, partnered with Vitamin Angels, a charity helping
at-risk populations gain access to essential vitamins andminerals. The partnership comprised a donation element
and a screening of the documentary, “A Supporting Role”,
showcasing Vitamin Angels’ work to combat malnutrition at
the centre stage of the event;•

Informa’s flagship print industry exhibition, IPEX, featured
a specific focus on inspiring youth into print. In partnershipwith the Prince’s Trust, the Printing Charity and others, theday sought to encourage young students to look at print,
communications or graphic design as a career option;•

15 employees within our Business Intelligence Division formed
a Young Philanthropy syndicate to support youth literacy
charity, Springboard. Over a 12-month period, members of
the syndicate will donate their skills to help the charity meet its
strategic goals. They will also provide financial support, fully
matched by Informa.

We consider community engagement an essential tool indeveloping our talent. For a number of years, we have nominatedcolleagues to attend One Young World, a global forum for people
under 30 to develop solutions to the world’s most pressing
problems. Five of our employees attended in 2014. They met
renowned leaders such as Kofi Annan and developed personalconnections with social entrepreneurs from across the world.
Our current approach to community partnering has beencharacterised by high levels of autonomy and decentralisation.

Sustainability Report 2014

OUR CONTENT

ARAB HEALTHSUPPORTING HEALTHCAREEXCELLENCE IN THE MIDDLEEASTOUR PEOPLE

We adopted this approach due to the multitude of businesses andgeographies that sit under the Informa umbrella. However, we would
now like to create a programme that is bigger than the sum of its
parts, bringing Informa employees together behind a common cause.
We are now developing this idea with a plan to launch it in 2015/2016.

SAFEGUARDING HUMAN RIGHTS
We support the principles laid out in the Universal Declaration of Human
Rights and continue to assess the impacts we have on communities
and individuals both through our direct operations and indirectly.
Our human rights impacts within our supply chain are managed
through the publishing industry initiative PRELIMS (Publishers
Resolution for Ethical International Manufacturing Standards), a
collaboration between 12 major publishers. In 2014, the membersof PRELIMS further strengthened the supplier code of conduct toinclude the broader environmental impact of the print supply chain.
The code now covers the potential impacts on workers and thecommunities surrounding print production facilities.

OUR ENVIRONMENT

2014 was officially our best year yet for Go Bananas!, Informa’s
annual fundraising event in support of World Cancer Research
Fund (WCRF). During the event employees take part in a variety ofactivities, culminating in a fun run where colleagues chase senior
management, appropriately donning banana suits. Perhaps owing
to the sartorial elegance of the banana suits, Informa passed its
fundraising target of £100,000 in 2014, with a grand total of over
£110,000 going to WCRF. Go Bananas! and other fundraising
events meant the total raised by employees in 2014 amounted toover £160,000, a 51% increase on 2013.

Informa’s Arab Health Exhibition runs Continuing Medical
Education (CME) accredited conference streams alongside
the exhibition each year. CME is a form of continuing
education which helps healthcare practitioners maintaintheir competence and incorporate new knowledge toimprove the quality of medical care provided.
We started running these courses at low cost around15 years ago as a deliberate choice to ‘give back’ to thehealthcare community. Medical professionals need CME
accreditation to keep practicing but the courses can becost-prohibitive to those in lower income specialities suchas nurses and lab technicians.

OUR COMMUNITYFUNDRAISING FOR OUR
COMMUNITY PARTNERS

By the end of our 2014 event we are proud to say that
we have supported approximately 80,000 healthcare
professionals in gaining accreditation. The courses areaccredited by the globally recognised Cleveland Clinic and
we run awards with meaningful prizes alongside them.
For example, one of the winners is flown to the Cleveland
Clinic to gain work experience with a professional in theirfield of interest.
SIMON PAGE
MD OF LIFE SCIENCES, GLOBAL EXHIBITIONSCOMMUNITY PERFORMANCE
KPI

2014

2013

2012

Fundraising

Employee fundraising£160,372£106,139£91,387

Company contributions

Company donations (cash)£298,796£356,560£301,136

Volunteer programme costs£117,164£83,097£97,644

Gifts in kind

£99,907£189,953£140,780

Total company donations (cash and in kind)£515,867£629,610£539,560

11%

7%

12%

Volunteering% of employees volunteering

Sustainability Report 201417

PERFORMANCE SUMMARYCONTENT PERFORMANCE
KPI

2014

2013

2012

Journals with an open access option

91%

95%

97%

60

17

10

Proportion of book titles available as ebooks

62%

55%

51%

Proportion of accepted academic articles fromdeveloping countries

20%

19%

17%

100/100

100/100

NA

KPI

2014

2013

2012

Headcount

Total employees

6,627

6,514

7,531

Gender split

Employee gender split

57% female

59% female

56% female

Management gender split

52% female

49% female

47% female

Senior management gender split

30% female

36% female

NA

Director gender split

22% female

33% female

NA

Employee turnover for all departments

22%

26%

30%

Voluntary employee turnover

15%

19%

21%

Training days per employee

1.1

0.7

NA

£1,423,691£1,647,323

NA

2.5

2.1

2.5

2014

2013

2012

1,135,388

968,076

1,142,805

Books available as POD (titles)

87,35870,06057,830

Scope 1: Fuel Oil, Gas & Car Mileage (tonnes CO2e)

1,190

1,285

Not reported

Scope 2: Electricity & Steam (tonnes CO2e)

7,670

8,467

Not reported

Total scope 1 & 2 (tonnes CO2e)

8,861

9,752

Not reported

Emissions per employee

1.34

1.50

Not reported

2014

2013

2012

Open access

Number of open access journals
Reach

Integrity

DJSI rating of Informa’s approach to“independence of content”

PEOPLE PERFORMANCE

Employee turnoverTraining

Spend on training
Absenteeism

Average days absence per employee

ENVIRONMENT PERFORMANCE
KPI
Waste
Greenhouse Gas
Emissions

Stock write-off (units)

Note: 2013 data restated from the 2013 Sustainability Report due to receipt of more accurate data.

COMMUNITY PERFORMANCE
KPI
Fundraising

Employee fundraising£160,372£106,139£91,387

Company contributions

Company donations (cash)£298,796£356,560£301,136

Volunteer programme costs£117,164£83,097£97,644

Gifts in kind

£99,907£189,953£140,780

Total company donations (cash and in kind)£515,867£629,610£539,560

11%

7%

12%

Volunteering

18% of employees volunteering

Sustainability Report 2014

SUSTAINABILITY AT INFORMA
MANAGING WHAT’S MATERIAL
Ouremphasis is on the issues that matter, to the successful running of our business and the communities in which
we operate. We regularly review our priorities, using both quantitative and qualitative methods to determine key
risks and opportunities.
“Louder than Words,” our Sustainability programme, is led by Richard Menzies-Gow, Director of Informa’s newunit overseeing Investor Relations, Corporate Communications, Brand and Sustainability. The unit was set up to
ensure that sustainability is integrated into the Group’s strategic decisions. Richard is supported by a dedicatedSustainability team and external advisers, with a direct line of reporting into the Group Chief Executive. The
Sustainability team draws on a network of 21 sustainability leaders from across the Group to help develop our
strategy and translate it into practice. We also engage closely with colleagues whose professional roles are linked
to particular aspects of the Sustainability programme, e.g. operations directors and the internal audit function.
We organise our work under four strands of activity. Three of
those strands correspond to responsibilities we share withother industries, namely People, Environment and Community.
Our most material priority – Content – relates uniquely tothe responsibilities and opportunities that come with being atrusted global provider of knowledge.
••••

Our Content refers to our ability to deliver knowledge thatis always professionally produced, rigorously researchedand properly disseminated;
Our People refers to creating a flexible, inclusive workplace,developing the skills and passion of employees;
Our Environment refers to managing our key environmental
impacts across our operations;
Our Community refers to our direct and indirectcommunity impacts.

We are transparent in our communication with stakeholders,both through our own reporting and third party initiatives suchas FTSE4Good and the Dow Jones Sustainability Indices (DJSI).
We have chosen not to respond to CDP in 2015, as we alreadyprovide the relevant information through our DJSI submission.
*

ENSURING THE HIGHEST QUALITY CONTENT
MAPPING THE IMPACT OF OUR CONTENT ON SOCIETYPROVIDING THE MOST ACCESSIBLE AND INNOVATIVE DELIVERY PLATFORMS

WORKING WITH OUR PEERSWe

are strong believers in the power of partnerships. We engage with a vast array of organisations, both at a Group level
and within individual businesses, to learn about new developments and share our experiences. We have mentioned
several of these on the previous pages, including Prelims, INASP and One Young World. At Group level we remain
active members of the Media CSR Forum. One of our plans for 2015 is to work together with our sector peers tounderstand better the environmental impacts associated with the production, distribution and use of digital content.

Comments, questions or suggestions?
Here is how to contact us:
sustainability@informa.com
The Sustainability Manager
Informa House
30-32 Mortimer Street
London W1W 7RE
UK

Sustainability Report 201419

Our current registeredoffice address is:37-41 Mortimer Street
London W1W 7RE
t: +44 (0)20 7017 5000
e: info@informa.com
www.informa.com
From the 26th May 2015
this will change to:
5 Howick Place, London SW1P 1WG
t: +44 (0)20 7017 5000
e: info@informa.com
www.informa.com