The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Commercial Security Services

Drawing on our advanced technologies and our wealth ofexpertise, we continue to actively promote
the development of innovative security systems.

16

SECOM Annual Report 2012

SECOM control center

Changing the game: Our newly
developed next-generation on-line
security system

on and off and remaining on full alert

authority to enter—employees or familyaround the clock.

members, for example—carry IC tags

In addition to image recognition

for authentication when they come andTraditionally, security systems have­technologies developed for SECOM AX,

go. The external image sensor provides

been seen as systems that are installeda next-generation on-line security system

around-the-clock monitoring to detectin places requiring protection and thatleverages sensing technologies employed

unauthorized entry. When an individual

need to be turned on and off at desig-

in Laser Sensor, an external monitoring

carrying an IC tag enters, the system

nated times or as needed. In the case of

system that uses lasers and automaticallyreads the data from the tag and autho-

a company, such systems are generally

resets the monitoring range when neces-rizes entry. Conversely, when someone

turned off during operating hours, while

sary, and authentication technologies

without an IC tag attempts to enter, thein a house they are turned off whenused in the SECOM Active IC Tag

system assumes an intrusion and imme-

occupants are at home.

System, an access control system. The

diately alerts a SECOM control center,system, which emphasizes external mon-transmitting an emergency signal andincrease in break-ins even when people

itoring, also benefits from our opera-

images taken by the external sensor. The

are on the premises, sparking greatertional expertise in the area of remotesystem thus provides security around-demand for security systems that aremonitoring for on-line security systems.

the-clock, regardless of whether anyone

continuously in operation. In response,

The system involves installing an

is on the premises, a marked departure

we recently developed a next-generation

external image sensor—an integrated

from conventional on-line security

on-line security system that essentiallyunit featuring a camera and a sen-systems, which are turned on and off asredefines the purpose of security systems

sor—outside the subscriber’s placeneeded and only provide security whenby eliminating the need for turningof business or home. Individuals withthey are on.

However, recent years have seen an

SECOM Annual Report 201217

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Commercial Security Services

Centralized (On-Line) Security Systems

SECOM sticker

Flashing light

Subscribers display the
SECOM security sticker,
the sign ofwell-protected
premises.

Light flashes if the system
detects an abnormality towarn people in the vicinity andto guide SECOM emergency
response
personnel
dispatched to thecustomer’s
premises.

Subscriber

Police
Dept.
Fire
Dept.

using
1 Alerttelephone circuits

SECOM
3 Dispatch
emergency response

Gas
Company• Alertemergency
services asnecessary

personnel

SECOM
Control Center
SECOM
2 Alertemergency

SECOM
Emergency
Depot

SECOM’s next-generation
on-line security system operates
around the clock.

response personnel

Our next-generation on-line security

forgetting to turn systems on or setting

system that makes use of our propri-

system is particularly appropriate forthem incorrectly—and frustration withetary advanced security network, andpremises where access is limited to somethe need to regularly replace hard disc

capitalizes on our extensive expertise indegree, including warehouses, factories,

drive parts that wear out. In response,

on-line security systems and informa-

research facilities, dams, electric power

we developed a next-generation surveil-tion security. We will continue working

generating facilities, social welfare-lance camera system that stores camera

to respond to expanding demand for

related facilities and detached houses.

images at a Secure Data Center, elimi-

surveillance camera systems by keeping

Looking ahead, we are confident thatnating the need for subscribers to haveabreast of evolving needs and infrastruc-

this system will help redefine the pur-their own image storage equipment.

ture changes.

pose of security systems.

Additionally, this system improves safety

Debut of next-generation­surveillance camera system withremote image storage function

manipulation of image storage devices.

Stereoscopic Walkthrough Face
Recognition System developed

With no hard disc drive needed, the sys-

In recent years, the leakage of personaltem is a space saver. Customers may also

information has become an increasingly

Conventional surveillance camera

opt to install a hard disc drive, facilitatingwidespread problem, spurring needs

systems require the installation ofreal-time access using a smartphone orfor effective biometric control systems.

surveillance cameras and a hard disccomputer whenever and from whereverSince launching SESAMO ID, Japan’s

drive to store images taken of thethe subscriber is. This format thus greatly

first fingerprint-based access control

subscriber’s shop, office or other com-enhances security, peace of mind andsystem, we have devoted considerable

mercial premises. The growing popularity

convenience for subscribers who own oreffort to research in biometric controlof surveillance camera systems has also

manage several premises.

systems based on facial recognition. To

by alleviating concerns over theft or illicit

brought an increase in issues, such asrecording failures—a result of subscribers

18

SECOM Annual Report 2012

Our next-generation surveillancecamera system is a uniquely SECOM

date, drawbacks with facial recognition
systems have included the fact that

Contracts forCentralized Security Systems(As of March 31, 2012)

Home

Commercial

Service industries
11.1%
Retailing/wholesaling 6.6%
Financial services
6.4%
Manufacturing
5.7%
Government agencies 4.9%
Other
23.7%
Home
41.6%

SECOM’s Walkthrough Face Recognition System incorporates advanced technologies.

individuals must stand still or directly

features and posture—something not

face a dedicated camera. Responding topossible with existing facial recognition

perceived need, the Intelligent Systems

systems—and authenticate people

Laboratory has pushed for the develop-

as they walk past. The Walkthroughment of facial recognition systems that

Face Recognition System can process

use surveillance cameras to control

approximately 60 individuals per minute,access, enabling individuals to proceed inallowing it to function effectively during

a normal fashion, rather than having tohigh-traffic periods, such as the begin-follow specific procedures. In the periodning and the end of the workday. Easy

under review, these efforts yielded thehands-free operation means the system

Walkthrough Face Recognition System,

is suitable for access control and crime

which incorporates image process-prevention applications. Going forward,

ing technologies that build on those

we will continue working to develop andemployed in such offerings as SESAMO

commercialize highly reliable, easy-to-

ID, SECOM AX and SECURIFACE, a

use systems that respond to increasingly

residential intercom system with a facediverse and sophisticated security needs.

detection function.
The Walkthrough Face Recognition
System works by automatically constructing a 3D image of each registeredindividual from a single photographof his or her face, enabling it to easily
accommodate natural variations in

SECOM Annual Report 2012

19

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Home Security Services

To provide greater security, peace of mind and convenience for homeowners
and renters, we continue to offer a variety of residential security services andsystems, centering on the growing SECOM Home Security system.

20

Redefining home security:
The newly launched SECOM
Home Security G-Custom

notifying the police and/or the fire

the system’s home controller—to us for

department.

storage at a Secure Data Center. OtherWith the aim of not only provid-

services include My Page, a custom-

Since first introducing our residential

ing security and peace of mind forized information page that displays

home security system in 1981, we havehomeowners, but also enhancing

information from selected collaborating

expanded and modernized the system’s­convenience, we recently launched­companies on services available tocapabilities in response to evolving social

SECOM Home Security G-Custom, an­subscribers, on the system’s home

imperatives and lifestyles, as well as toadvanced system that draws on les-controller; a data sharing service thatchanging patterns of criminal activity.

sons taken from the Great East Japan

enables subscribers to share photo-

SECOM Home Security comprises

Earthquake, including the necessity ofgraphs and messages among SECOM

sensors and other security equipment,

safe storage for important data. SECOM

Home Security G-Custom subscribers;

which are installed in and around

Home Security G-Custom combines

a memo service whereby short memos

subscribers’ homes, providing around-features of SECOM Home Security

can be recorded and displayed on thethe-clock monitoring for intruders, fires

with, for example, a storage service

home controller and confirmed via

and gas leaks and sending out alertsthat enables subscribers to entrust key

e-mail to registered mail addresses; andand emergency signals when required.

data—such as family photographs andan ALL SECOM function, which enables

In the event an irregularity is detected,

contact information for family members

subscribers to sign up for a variety ofthe system alerts a SECOM control

and relatives, as well as photographs ofother SECOM services using the home

center, where staff respond by assessing

health insurance cards, drivers’ licenses

controller.

the situation, dispatching emergency

and information on prescription medica-

response personnel and if necessary

tions taken using the camera built into

SECOM Annual Report 2012

We will continue working to advancethe adoption of SECOM Home Security

SECOM Home Security G-Custom’s touch
screen ensures easy operation.

SECOM Remote Monitoring for Seniors

G-Custom among existing and potential

convenient package of services designed

overseas or otherwise living far away

home security system subscribers.

to help protect the wellbeing of seniors.

from elderly parents.

In doing so, we will strive to deliver

Security services provided as part of

Owing to the rapid aging of Japan’s

high-grade services and provide greater

SECOM Remote Monitoring for Seniors

population and the growth of the

security, peace of mind and convenience

center on emergency alert services.

nuclear family, we expect to see greaterfor homeowners.

Lifestyle support services include assis-

demand for such services in the years

tance with basic housework, provided

ahead. Accordingly, we will continue

New SECOM Remote Monitoringfor Seniors combines security, lifestyle support and medical services

by SECOM Home Service staff. Medical

to expand efforts to market SECOM

services include regular checks by staff

Remote Monitoring for Seniors.

This service is the outcome of a request

family members regularly and reportfrom a Japanese trading company forback to the subscriber. By providing

Responding to demand for security
services for multifamily dwellingsa system that would help relieve thehelpful support to elderly family

Until recently, very few multifamily

concerns employees posted overseas

members who may live alone or require

dwellings in Japan, including rental

have about the everyday needs andnursing care, this system ensures peaceapartments, had security systems.

health of elderly parents left behindof mind for individuals receiving sup-However, with the number of seniors

in Japan. In response, the ALL SECOM

port, as well as for subscribers. SECOM

living alone on the rise, the need for

Promotion Department bundled security

Remote Monitoring for Seniors has

home security systems for multifamily

services, SECOM Home Service andattracted a diverse range of subscribers,

dwellings to help prevent crimes andmedical services to create SECOM

including companies that have sig-

fires is growing. With this in mind, we

Remote Monitoring for Seniors, anificant numbers of employees posted

launched SECOM AS, a home securityof a SECOM nurse center, who call the

SECOM Annual Report 201221

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Home Security Services

SECOM AS, a home security system designed
especially for small-scale multifamilydwellings
Subscribers to SECOM
Home Security canseek the advice ofSECOM home nurses
on health-related
matters.

SECOM emergency response personnel are dispatched promptly inthe event of an irregularity.

system developed for small-scale (30for security systems for multifamily

units or less) multifamily dwellings thatdwellings continuing to grow, we arehelps provide peace of mind for occu-

taking steps to reinforce our marketing

pants. Security by SECOM is a distinc-

capabilities in this important market.

tion that also offers significant benefits
to building owners, enhancing appeal topotential renters, a factor that helped todrive up subscriptions to SECOM AS.
Recently, we expanded our lineup forthe rental housing market by introducing SECOM Security R, a security systemdeveloped especially for rental complexes built by major Japanese housingdevelopers. Being able to advertise
units fitted with SECOM Security R has
helped such companies attract single
women and other potential renters forwhom security systems are a particularly
important consideration. With demand

22

SECOM Annual Report 2012

SECOM Today

Other Security Services
We are actively promoting both the SECOM AED Package Service
and the SECOM On-Line AED Management Service. COCO-SECOM
continues to find new and more diverse applications.

mamorino 2

COCO-SECOM Mobile Security System(Location and Emergency Response)
Notification of police(if warranted)

GPS satellite

Positioning
information

COCO-SECOM
Operations
CenterCellular phonebase station

SECOM AED Package Service

SECOM
Emergency
Depot

Request forsearch(telephone/Internet)

Dispatchemergency
response
personnel(if requested)

COCO-SECOM Transmitter
Device (vehicle-mounted)
Subscriber
COCO-SECOM
Transmitter
Device (portable)

COCO-SECOM

Policedepartment,
emergency
services

SECOM AED Package Service:­Helping to save lives

On-Line AED Management Service,

is now attracting attention for a broader

which encompasses around-the-clock

range of applications, including prevent-We currently offer SECOM AED Package

maintenance. We actively continue to

ing the theft of handbags and construc-

Service, a full-service AED rental pack-market this and other AED services withtion equipment, and the removal ofage. The rental format means that wethe aim of helping to save more lives.

automated teller machines (ATMs) andare responsible for providing batteries

safes, as well as managing taxi andbus fleets.

theft, thereby ensuring AEDs are always

Expanding marketing of
COCO-SECOM to individual
subscribers

in operating order.

The COCO-SECOM mobile security

school-age children, which come with

However, with the installation of­system, originally launched in 2001, uses

COCO-SECOM as a standard feature

AEDs expanding in Japan, there has

signals from Global Positioning S­ ystem

and are mounted with a security alarm

been a rise in the incidence of devices(GPS) satellites and cellular phone basethat the child can sound if he or she

failing at a critical moment as a result of

stations to pinpoint the location offeels threatened.

maintenance lapses. In 2009, the Ministry

portable transmitter devices with superb

Newer model mamorino 2 comesof Health, Labour and Welfare issued a

precision. Simply by pushing the alertwith expanded performance features,notice regarding the implementation of

button on the device, a user can notify

including a security alarm that remains

appropriate management and mainte-

the COCO-SECOM operations center,on, even when the phone is off, andnance of AEDs to prefectural authorities

which is on call around the clock anda function that enables parents andacross the country, as a result of which

if requested will dispatch emergency

guardians to keep an eye on their child’s

responsibility for daily inspections andresponse personnel.

movements.

and other expendables and servicing or
replacing in the event of malfunction or

the replacement of depleted or expired

Developed initially as a way to foil

We also offer mamorino cellular
phones for preschool- and primary

Looking ahead, we will step up

expendables became the responsibility ofchild abductions, locate seniors who

efforts to adapt COCO-SECOM to thethe facility where the device is installed.

have wandered off and avert the theftneeds of an increasingly diverse

In response, we launched SECOM

of cars and motorcycles, COCO-SECOM­customer base.

SECOM Annual Report 201223

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Overseas Security Services

We currently have operations in 19 countries and territories outside of Japan.
We continue to grow our overseas security services businesses, which offer
high-grade services in 11 of these markets.

Rising demand for security services
overseas

monitoring. Our approach differs signifi-

These achievements are testament to thecantly in that it is all-inclusive, enablinghigh marks given SECOM-style security

Our overseas operations—which

us to better provide customers with secu-

services by big banks, which haveencompass security services, as well asrity and peace of mind. This approach­notoriously stringent standards. Having

fire protection services and geographic­continues to be evaluated highly by

reinforced its ability to provide security

information services—currently span 19

local customers, underscoring steadyservices for financial institutions throughcountries and territories. In the security

growth in demand.

the aforementioned acquisition, Secomplc expects this business to continue toservices business, our first inroads into

grow in the years ahead.

we began operating in Taiwan. Since

Secom plc begins providing services
for two leading U.K. banks

then, we have established security

The third-largest security services firm inservices operations in the ROK, the PRC,

the United Kingdom, Secom plc offers

Responding to increasingly diverse
subscriber needs in the PRC

Thailand, Malaysia, Singapore, Indonesia,

SECOM-style services for commercial

Recognizing tremendous market

Vietnam, the United Kingdom, Australia

and public sector facilities, as well as forpotential in the PRC, we began offer-and New Zealand.

homes. In April 2011, the company won

ing services there in 1992. Initially, we

The distinguishing feature of oura contract to provide security services

offered on-line security systems in cities

overseas security services is that we offer

for one of the U.K.’s four largest banks,

in the PRC’s high-growth coastal areas.

SECOM-style on-line security systems,

while in June 2011 it acquired anotherIn the years since, we have broadened

including emergency response services,

U.K. security services firm, as a result

our focus to include inland cities. Today,

customized to reflect local needs andof which it now also provides security

our network, which encompasses 18

sensibilities. European and U.S. security

services for most branches of another

cities—Beijing, Tianjin, Dalian, Shenyang,services companies g­ enerally specializeof the country’s four largest banks that

Qingdao, Shanghai, Suzhou, Wuxi,

in one area, i.e., sales, installation oris a customer of the acquired company.

Kunshan, Hangzhou, Ningbo, Fuzhou,

overseas markets were in 1978, when

24

SECOM Annual Report 2012

Control center (Secom plc, United Kingdom)

Xiamen, Shenzhen, Guangzhou,
Dongguan, Chengdu, and Xi’an—is
one of the largest among private-sector­security services providers in the country.
In the PRC, heightened awareness ofControl center (Beijing Jingdun Secom Electronic Security Co., Ltd.)the need for effective security systems
continues to spur demand for high-grade
services. In this environment, recognition

home security services to comprehensive

equipment. In Singapore, we haveof the intrinsic value of SECOM-stylesecurity services for large-scale com-achieved growth by focusing on on-line

on-line security systems is rising. In recent

mercial facilities, which continue tosecurity systems, static guard services andyears, we established an equipment

support steady growth in the company’s

fire protection services. As the leading

manufacturing base in Shanghai, thereby

subscriber base.

provider of security services in Indonesia,

positioning ourselves better to accom-

In the ROK, joint venture S1

we continue to be the first choice ofmodate customer expectations by offer-

Corporation is that country’s leading

major local and foreign financial institu-

ing equipment suited to local market

security services provider in terms oftions, despite intensifying competition,needs. Going forward, we will continue

market share and is listed on the Korea

which has accompanied economic

to refine our service organization in the

Exchange. So well recognized are

growth. In Vietnam, economic develop-

PRC with the aim of enhancing both our

SECOM-style security services in the ROK

ment is expected to bring broad accep-

responsiveness to the increasingly diversethat local parlance for the act of subscrib-

tance of the idea of security services.

needs of local subscribers and our ability

ing to security services is “to secom.”

In Australia, we have earned positive

to provide high-grade services, and of

Thanks to its solid performance record

reviews from a broad range of subscrib-

achieving further growth.

and the power of the SECOM brand, S1’s

ers, including major corporations andsubscriber base continues to expand.

government agencies, since securing a

Posting solid results in key overseas
markets

Our presence in Southeast Asia began

contract to provide static guard and secu-

in Thailand, where we have been operat-rity patrol services for a building owned

In Taiwan, where we have been operat-

ing since 1987. In the years since, subsid-

by an asset management firm affiliateding since 1978, joint venture Taiwan

iary Thaisecom Pitakkij Co., Ltd., haswith one of that country’s four leading

Secom Co., Ltd., enjoys the leading sharegrown in tandem with the Thai economy.

banks. In New Zealand, we are striving toof the local security services market andIn Malaysia, we are growing our business

cultivate new demand by offering pack-is listed on the Taiwan Stock Exchange.

by supplying on-line security systems, asages combining SECOM-style on-line

Like SECOM in Japan, Taiwan Secom

well as customized security systems com-security systems with maintenance andoffers a lineup of services ranging frombining static guard services and security

inspection and static guard services.

SECOM Annual Report 201225

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Fire Protection Services
We continue to offer high-grade fire protection systems by capitalizing on
our capabilities as an integrated services provider.

Testing of fire extinguishing system

renamed Nittan. The addition ofthis company, which engages in the
Water spray system installed in road tunnel

construction of comprehensive fire
protection systems, equipment sales

Providing comprehensive fire
­protection systems worldwide

The deterioration of older office build-and inspection services, to the Groupings has stimulated replacement demand

has positioned us to offer systems that

Subsidiary Nohmi Bosai is a leading

for fire alarm systems and other fire pro-leverage the strengths of both Nohmi

name in automatic fire alarms, firetection equipment. In response, Nohmi

Bosai and Nittan, as well as to develop

extinguishing equipment and other fireBosai is drawing on its solid record in

next-generation systems to mitigate theprotection systems for a wide range ofthis field and on the solid trust of its

impact of major disasters.

applications, including office buildings,

customers to expand orders for systems

tunnels, plants, cultural properties, ships

to be installed in buildings undergoingand homes. In particular, the company

renovation.

enjoys a high share of the market for such

26

Nohmi Bosai also provides fireContributing to the expansion ofJapan’s transportation infrastructure
Nohmi Bosai installed a fire protection

systems for tunnels, plants and ships. An

protection systems that protect lives andsystem in the new Kanmon Tunnel, an

integrated services provider, Nohmi Bosai

property from fires and other disasters

undersea tunnel linking the main island

takes responsibility for R&D, assembly,

in markets around the world. In theof Honshu with the island of Kyushu thatplanning, installation and maintenance,

PRC, the company has established aopened in 1958. This was the first time

an approach that has ensured its ability to

production and sales organization thatfor a tunnel in Japan to be equippedprovide high-grade systems and earned it

has enabled it to supply fire protection

with a fire protection system. Since then,

the trust of customers nationwide.

systems for key commercial facilities in

the company has provided fire protection

Nohmi Bosai has leveraged its

Shanghai and Beijing, while in Southeast

systems for a wide variety of tunnels,

technological prowess and wealth of

Asia it has supplied systems to major

enabling it to secure a leading share ofexpertise to develop and launch offerings

airports, helping it to establish a solid ser-this market. Road tunnels for whichthat respond to evolving needs. These

vice record. In India, which continues to

Nohmi Bosai has supplied fire protection

include PROTECVIEW, a fire detection

see remarkable economic growth, Nohmi

systems include the extra long Enasan

and alarm system that monitors for early

Bosai has filled orders for comprehensive

and Shin Kobe tunnels, the Yamate

signs of fire, thereby minimizing damage;fire protection systems for the city of

Tunnel on the Shuto Expressway’s Chuo

Group Home Sprinkler System, a dry-pipe

Delhi’s subway system and for Hyderabad

Circular Route and several tunnels on thefire extinguishing system designed for

Airport in the south of the country.

Shin-Tomei Expressway. Rail tunnels

designated social welfare facilities; andIn April 2012, we acquired LIXIL

equipped with such advanced fire pro-Dry Mist, which uses sprinkler technol-

NITTAN, a leading fire protection services

tection systems include the Seikan Tunnel

ogy to reduce ambient temperature.

provider, which was subsequently

and the Hokuriku Tunnel.

SECOM Annual Report 2012

SECOM Today

Medical Services
By offering extensive services in this field, notably our Home Medical Services,
as well as support for hospitals, we are giving new form to our ideal of providing
security and peace of mind.
Home Medical Services

Medical Care
Institution

Prescription

Physician’s guidelines
Nurse’s report

Coordination
Pharmaceutical
Dispensing andHome Delivery Service

SECOM Pharmacy’s clean room

Home Nursing
Services(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation
Prescription
Nurse visit

Pharmaceutical delivery

Patient

Artist’s impression of Golden Sunshine, a
new residence for seniors scheduled forconstruction in Shanghai

Home Medical Services also include
pharmaceutical dispensing services,Strengthening Home Medical Services
in response to growing needs

Outpatient care

Medical Services, together with theirfamilies, while still in hospital.

which encompass filling of prescriptions
and delivery to the patient’s home.

Seniors’ residence in Shanghai
Since 1996, we have established a

Our decision to diversify into medical

network of residences for seniors,

the health and lives of people is a natural

Contributing to better community
medical careextension of our commitment to provid-

We currently provide support for 18

the SECOMFORT series.

ing security and peace of mind. The coreassociated hospitals across Japan.

services reflects our belief that protecting

including Sacravia Seijo in Tokyo andHaving formulated a plan to lever-of this business is Home Medical Services.

In Suginami-ku, Tokyo, we recently

age our accumulated expertise in the

A mainstay of our Home Medical

established SECOM Home Health Care

­operation of seniors’ residences in Japan

Services is home nursing services, which

Center Kugayama, a facility providing

to establish similar facilities in overseas

we began providing in 1991. Thesecomprehensive services combining

markets, we resolved to pursue a joint

services involve regular visits by nurses­conventional home nursing with home

venture with a local firm in the PRC,

to patients in their homes to provide

personal care. This move was undertaken

through which we will build and open

expert nursing services and treatment as

as part of our efforts to prepare forGolden Sunshine, slated to be one of thedirected by the patient’s physician. Thechanges to Japan’s nursing care insur-

most luxurious such facilities in Shanghai.

success of these services is attributableance system scheduled for fiscal 2012

Demographic change in the PRC has led

to a number of factors, including ourthat will usher in the establishment

to a particularly sharp increase in the­rigorous proprietary training program.

of a ­comprehensive around-the-clocknumber of seniors living in Shanghai.

care system.

Beginning with Golden Sunshine,

The rapid aging of Japan’s population
is driving greater need for home medical

To provide home medical services

services. Accordingly, we are taking steps

that take into account the patient’s

establishment of a hospital management

to reinforce our home nursing services,perspective, the SECOM Community

company in India, we will capitalize on

including establishing our 31st visiting

Medical Liaison Center in Toyonaka,know-how accumulated in Japan to offer

nurse station, in the city of Sendai, in

Osaka, offers a highly rated service

medical services in overseas markets.

Miyagi Prefecture.

whereby patients can test run Home

scheduled to open in 2015, and the

SECOM Annual Report 201227

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Insurance Services
Sales of our distinctive non-life insurance policies are expanding favorably.

SECOM Anshin My Home support center

also offers discounts for houses with

Despite 10 years having passed since

exclusively electrical—i.e., no gas—­

its launch, MEDCOM continues to enjoy

appliances or improved fire resistance. In

solid support for making it possible forthe months since, contract volumes forpatients to access the best treatments

both of these policies have increased. We

available, whether covered by NHI or

also continue to benefit from considerable

otherwise, for permitting both inpatientsynergies between our insurance andand outpatient treatment and for placing

Head office of Secom General InsuranceCo., Ltd.

security services businesses, and the deci-no limits on the number of days of treat-sion to purchase insurance increasingly

ment. Persevering with efforts to fulfill our

Sales of SECOM Anshin My Home
are on the riseencourages customers to sign up for

mission of providing insurance that truly

security services.

benefits policyholders, we will continue
striving to make this policy available to

Our diversification into the non-life

security services, which provide prior

Subscriptions for MEDCOM
unrestricted cancer treatment­insurance continue to expand

protection, with insurance, which looks

MEDCOM, an unrestricted cancer treat-

after people in the event of misfortune,

ment policy, provides full coverage forEnhancing our unique SECOM
Anshin My Car automotive­insurance policy

is a positive way to reinforce security andhospitalization and medical treatment

SECOM Anshin My Car is a distinctive

peace of mind.

costs, both those covered under Japan’s

policy that includes, among others,

insurance business came about as a resultof our conviction that augmenting ourmore people.

National Health Insurance (NHI) schemearound-the-clock access to on-site sup-of distinctive non-life insurance policies

and those not, for which the patient bears

port by SECOM emergency responsethat capitalize on the strengths of thethe full cost. MEDCOM subscribers are

personnel in the event of an accident.

SECOM Group. Our highly rated offerings

thus able to take advantage of advanced

In certain circumstances, applications

include the Security Discount Fire Policy,

treatments without having to worry about

for this policy, as well as others—withfor commercial customers, and SECOM

costs. MEDCOM also offers a referral

the exception of the Security DiscountAnshin My Home, for residential custom-

service to hospitals with well-establishedFire Policy—can now be submitted via

ers. Both offer a discount on regular pre-reputations in the treatment of cancer.

a designated website, further enhanc-miums to subscribers who have installed

In light of the rising prevalence ofing the choices available to customers.

on-line security systems, reflecting thecancer treatment administered on an out-

Improved convenience is expected to yieldrisk mitigating nature of such systems.

patient basis, in April 2009 we enhanced

an increase in policies in force. Going

coverage under MEDCOM to include

forward, we will step up efforts to market

a revised, more competitive version of

outpatient treatment, with no restrictions

this policy by highlighting the distinctive

SECOM Anshin My Home with expandedon the number of days required for such

benefits of insuring with SECOM.

content that enables customers to choose

treatment and coverage up to ¥10 million

from among various options. The policy

per five-year period.

We have developed an extensive lineup

In January 2011, we began offering

28

SECOM Anshin My Car

SECOM Annual Report 2012

SECOM Today

Geographic Information Services
Capitalizing on our geospatial information capabilities, we are striving to contributeto the development of social systems that enhance security and peace of mind.

Integrated Mobile Ground Station(1/12 scale model)

value of commercial satellites and the

Hokkaido Ground Station

importance of obtaining topographicalGrowth remains firm in services forboth the public and private sector

preparing maps for automotive navigation

information for affected areas as swiftly

systems.

as possible. Pasco has reinforced its service capabilities by increasing the number

Subsidiary Pasco Corporation collectsof commercial satellites for which it has

photography, which it integrates andServices for overseas customers
show robust growth

analyzes to provide geospatial information

Pasco is working assiduously to expand

has also secured rights to send requests

services. Since 2008, Pasco has provided

its services to overseas customers anddirectly to the Pléiades high-resolution

image data offered by the operator ofhas established operating bases in 18

observation satellite, as well as to receive

TerraSAR-X, a German commercial satellite

countries outside Japan. Services forimage data directly from the satellitethat delivers images with outstanding

overseas customers center on thefor sale to its customers. Capitalizing

resolution. While services for the public

preparation of basic topographical survey

on these capabilities, and on access tosector continue to account for the bulk ofdata essential for the construction of a

TerraSAR-X, Pasco will continue to assist

its sales, Pasco is also focusing on services

nation’s infrastructure. Pasco’s strengthwith efforts to ensure a swift, accurate

for private sector and for overseas custom-

is its ability to provide comprehensive

grasp of conditions on the ground anders, satellite monitoring services and otherservices, from the shooting of images toprovide crucial information.

promising areas.

the processing, analysis and provision ofgeographic data based on primary aerial

rights to sell images from 15 to 17. Pasco

In Japan, Pasco is a participant in thedata. The company is building on that

ASNARO (Advanced Satellite with New

further evolve its measuring technologies

strength to assist efforts aimed at advanc-system ARchitecture for Observation),and has recently deployed a mobile map-

ing economic development, including the

an initiative for developing an advanced

ping system (MMS), which uses devices

preparation of mapping data for national

small satellite that can be built andmounted on vehicles to facilitate swift,

land development in Indonesia and thelaunched for short periods and at low

low-cost high-precision measurement ofPhilippines, and is also participating in acost. ASNARO is scheduled for launchroads and surroundings.

project to survey forests in Africa, part ofin December 2012. Pasco is in charge ofa global effort to counter the impact ofdeveloping a compact integrated mobile

global warming.

receiving station for the satellite thatIn the public sector, Pasco is working to

In the private sector, Pasco maximizes its
technological expertise, accumulated in theprovision of services for the public sector,

will ensure a highly effective reception

to assist customers in creating shop devel-

Satellite monitoring services expand

framework capable of functioning even in

opment plans and retail strategies; select-

In the wake of the Great East Japanthe event of damage to the communica-

ing optimal transport routes; formulating

Earthquake, Pasco analyzed image data

tions infrastructure, enabling Pasco to go

systems for ensuring business continuity

from TerraSAR-X to create mapping data

to affected areas and receive, process andin the event of a major disaster; managing

to help pinpoint areas devastated byprovide satellite image data.

rail, road and electric power facilities; andthe disaster, thereby demonstrating the
SECOM Annual Report 201229

The Management

Strategic Highlights

Special Feature

SECOM Today

Financial Review

Financial Section

Real Estate Development and Sales
Guided by the ALL SECOM concept, we are building
condominiums that provide security and peace of mind.
Providing peace of mind tailoredto different life stages

should they feel unable to continue living

generators, an emergency supply stor-

alone at a later point in life.

age warehouse, portable emergency-use
toilets, AEDs and a helicopter landing

In recent years, the rapid aging ofto health and nursing care services, has

Providing safe, secure condominiums
equipped with advanced disasterprotection featuresintensified concerns related to the pos-

Having stepped up efforts

sibility of living alone as a senior at someto develop safe, secure con-time in the future. Guided by the ALL

dominiums that also offer

SECOM concept, we introduced a system

protection in the event of athat brings together services from ourdisaster, in September 2012

real estate development and sales busi-

we will complete construc-ness and our medical services businesstion of Glorio Koshigaya

to offer individuals who have purchased

Station Tower in Koshigaya,

condominiums in our Glorio Roka-koen

Saitama Prefecture. This

complex priority access to one of our

new complex, which willresidences for seniors or care homes

boast emergency-use

the Japanese population, which hasheightened awareness of issues relatedpad, has already attracted considerable
attention.

Glorio Koshigaya Station Tower

SECOM Today

Information and Communication Related
and Other Services
We are capitalizing on our proprietary expertise and sophisticated­telecommunications technologies to assist in the formulation of effective BCPs.
Rising demand for Secure Data
Center services

initial response operations services, which

continuity plans (BCPs), the aim of which

ensure subscribers’ systems are back up

is to facilitate the prompt restart of oper-

We currently operate five Secure Dataand running as soon as possible in theations in the event of a major disaster.

Center facilities across Japan, all of which

event of an untoward development; andOur Secure Data Center facilities onceboast top-level security capabilities anda wide range of proprietary cloud-based

again proved their worth in the wake ofa variety of advanced systems. These

services, including the SECOM Safety

the Great East Japan Earthquake by oper-

facilities house servers and important

Confirmation Service.

ating without interruption despite thedata entrusted to us by an extensive list

30

Recent years have brought increased

disaster, thus ensuring that subscribers’of subscribers, including several promi-

demand for secure data centers withvaluable information assets were securely

nent financial institutions. By providing

highly sophisticated security featuresprotected. This and other factors havehousing, hosting and other services, weto assist in the formulation of solutions

contributed to an increase in applications

extend support for subscribers’ servers,

that prevent the leakage of confidential

by companies looking to formulate BCPs

as well as for data and other informationand personal information and that canand seeking solutions to negate theassets. We also provide around-the-clock

assist with the formulation of business

impact of electric power outages.

SECOM Annual Report 2012

and exit points. In addition to protecting
against virus attacks, this service alsooffers communications monitoring,on-site response services and everyday
oversight and security planning,­depending on the subscriber’s needs.

Disaster monitoring center

Demand increases for
SECOM Home Service

Seikatsu Tasuke: Targeting thehome renovations market

Since its launch in 2005, the scope

Taking advantage of the popularity of

New comprehensive risk­management service that­capitalizes on diverse
Group strengthsof SECOM Home Service—a suite of

SECOM Home Service, in April 2012

convenient lifestyle support services forKurashi-TEL Co., Ltd., a joint venture

SECOM Home Security subscribers—haswith a major household equipment

expanded, earning widespread support

manufacturer, launched Seikatsu Tasuke,

In line with the ALL SECOM concept, weand attracting steady growth in demand.

a comprehensive suite of lifestyle sup-recently launched Total Support Service

Today, the SECOM Home Service menu

port services for customers who areof Emergency Management, which rallies

includes Anshin Support Service, which

not SECOM Home Security subscribers,

the strengths of the Group in, among

includes patrolling subscribers’ homes

leveraging our know-how in this area—­others, security services, fire protection

when occupants are away, as well asaccumulated through the provision ofservices and geographic information

Housework Support Service, which

SECOM Home Service—and our joint

services, as well as in information andprovides assistance with housekeep-

venture partner’s expertise in building

communication services, to provide com-

ing and around-the-house jobs, andmaterials and household equipment

prehensive support for the formulation

Troubleshooting Support Service, which­solutions. With Seikatsu Tasuke, custom-and implementation of BCPs. This service

includes assistance in resolving unfore-

ers can contact Kurashi-TEL’s call center

bundles pertinent services provided byseen problems, such as lost keys. We also

to communicate their needs, in responseGroup companies into packages thatoffer the SECOM Home Service Pack, ato which the company develops a cus-

provide optimal solutions, assisting withspecial plan that allows customers to sign

tomized plan, taking responsibility forprior preparations, providing support

up for services that suit their lifestyles on

everything from arranging schedules towhen disaster occurs, ensuring prompt

an annual basis.

providing services.

initial response services and helping with
post-event recovery. This service also
protects subscribers from the impact ofeveryday breakdowns and issues with thepotential to disrupt operations.

SECOM Cyber Attack Protection
Service: Protecting confidential
information
Cyber attacks today generally involve
viruses undetectable by commerciallyavailable anti-virus software and compromise computers and servers, facilitating,among others, the illegal gathering ofconfidential information. In response,
we developed SECOM Cyber Attack
Protection Service, which prevents leakage by providing protection at both entry
SECOM Home Service

SECOM Annual Report 201231