VALUE CREATION BY THE YAMATO GROUPVALUE CREATION BY THE YAMATO GROUPPart 1

History of Expanding the Value We Provide

The Yamato Group has developed into what it is today by accepting the changes each era brought and proposing products and services required by customers. We commenced a route-based, regular delivery service (Japan’s first regular route transport service).
Following this, we launched the TA-Q-BIN service to meet the delivery needs of countless customers and expanded the value we provide to meet the needs of varied customers, from individuals to corporate clients. In 2019, we celebrated our 100th anniversary. Basedon the sudden and significant changes in the business environment, we embarked on structural reform to realize sustainable growthand improvement of medium- to long-term corporate value.

Founding of
YamatoTransportCo., Ltd.

Direction ofstrategies

Delivery company

Businessenvironment(100 Years of Progress)

1919

Around 1919

Around 1960

Transformation of freighttransportation (from ox- andhorse-drawn carriages andwagons to trucks)

Functions (including products and services)

Around 2000

Rapid economic growth tostable growth
improvement in standard ofliving and purchasing power

Around 2020
Emergence and spread of
COVID-19

Changes to lifestyles andexpansion of needs fromhome delivery to individual
delivery

Changes in consumption
behavior and logistics
structures

Around 1929

Around 1976

Around 2000

Around 2013

Launch of regular route transport service

Launch of TA-Q-BIN service

Promotion of Group management

Creation of solutions in corporate logistics

Response to demand for small-lot delivery

 rovision of products andP
services that meet
consumer needs

Further advancementof Delivery Business reation of highCvalue-added
business modelIndependent growthof non-delivery
businesses xpansion of TA-Q-BIN
Enetwork

1929

Launch of regular route, combined-load transport
service between Tokyo and Yokohama

200000200000Conclusion of agent contract with
C.A.T. (Civil Air Transport), a
Taiwanese airline, and launch of air
freight handling

100000100000

Launch of marine
freight handlingshipping
operations

1958

Launch of artwork
packing and shipping

1960

50000
50000

1986

Launch of TA-Q-BIN
service

Launch of Collect service (Currently
TA-Q-BIN Collect)

1983

Establishment of TA-Q-BIN
service points (currentlydistributors)

Launch of Kuroneko
Members, membersonly service for individual clients

2002

Launch of TA-Q-BIN EmailNotification service

1989

Launch of Golf TA-Q-BINservice

2007

Launch of TA-Q-BIN
Time Zone Deliveryservice

Launch of Cool TA-Q-BIN
service

1984

1976

Reinforcement ofbusiness
infrastructure byinnovating networks

1998

1988

Launch of Ski TA-Q-BIN
serviceLaunch of International
TA-Q-BIN service

150000150000

1951

1952

1976

2005

Launch of Airport
TA-Q-BIN service

Launch of TA-Q-BIN
Collect, comprehensive
payment settlement
service for mail-orderdealers

1987

Launch of TA-Q-BIN service
at convenience stores

1960

2015

Launch of TA-Q-BIN Compactservice
Launch of Nekopos service

The fiscal year ended March 31, 20202012

Launch of Yamato Business
Members, members-only service forcorporate clients

Completion of network for regulardeliveries across the Tokyo metropolitan area and surrounding areas

2000

Establishment of Yamato System Development Co., Ltd. andcommencement of business in information and communication domain

Establishment of PUDO Stations(open-type parcel lockers)

From April 2021

Launch of third-party logistics (3PL)
business

2012

Launch of Total Logistics Support
service for medical equipment
manufacturers“One YAMATO 2023”

2007Launch of Kuroneko Yamato Recall Support service

001970

1980

1990

2000

2010

2020

Expansion of domestic TA-Q-BIN network
Ratio of area covered across Japan

1976

1,630.1billion

¥

2016

Changes in Operating Revenues

1935

100th Anniversary of theCompany’s Founding

Medium-Term Management Plan

1973

Launch of international mixed air-freight handling

1920

Part 1

3.4%

1989

99.5%

2013

1997

Completion of domestic TA-Q-BIN network

Launch of operations at
Haneda Chronogate

Launch of the One YAMATO management structure,
which centralizes the management resources of theGroup with the aim of providing value to the “Endto End” of the businesses of our corporate clients, including clients based overseas, inboth the upstream and downstream
domains

Networks

Expansion of overseas network

1980

Establishment of Yamato
Transport U.S.A. Inc.

1982

1983

Establishment of Yamato Transport (S) Pte. Ltd.

Establishment of Yamato
Transport (Hong Kong) Ltd.
(Currently Yamato Logistics(Hong Kong) Ltd)

04

YAMATO HOLDINGS CO., LTD.
Integrated Report 2023

1986

Establishment of Yamato
Transport (Nederland) B.V.
(currently Yamato
Transport Europe B.V.)

2020

2003

Establishment of Yamato (Shanghai) Logistics Co., Ltd.
(the predecessor of Yamato International Logistics Co., Ltd.)

27 overseas subsidiaries
25 countries and regions of operation(including representative offices and branch offices)2016 onclusion of agreement for business collaboration andC
capital alliance with major Malaysian delivery company GD
Express Carrier BHD. (currently GDEX Berhad)Acquisition of stock in OTL Group, of Malaysia

YAMATO HOLDINGS CO., LTD.
Integrated Report 2023

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