HP OfficeJet Pro 6960 All-in-One series
User GuideCopyright information

HP Company notices

Acknowledgements© Copyright 2018 HP Development Company,
L.P.

The information contained in this document issubject to change without notice.

Microsoft and Windows are either registeredtrademarks or trademarks of Microsoft
Corporation in the United States and/or othercountries.

All rights reserved. Reproduction, adaptation,
or translation of this material is prohibitedwithout prior written permission of HP, except
as allowed under copyright laws.
The only warranties for HP products andservices are set forth in the express warranty
statements accompanying such products andservices. Nothing herein should be construed
as constituting an additional warranty. HP shallnot be liable for technical or editorial errors oromissions contained herein.

ENERGY STAR and the ENERGY STAR mark areregistered trademarks owned by the U.S.
Environmental Protection Agency.
Mac, OS X, and AirPrint are trademarks of Apple
Inc., registered in the U.S. and other countries.

Safety information

Always follow basic safety precautions whenusing this product to reduce risk of injury fromfire or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water,or when you are wet.
- Install the product securely on a stablesurface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem.
- There are no user-serviceable parts inside.
Refer servicing to qualified service personnel.

Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Manage power ..................................................................................................................................... 3
Quiet Mode ........................................................................................................................................... 4
Optimize Printing Supplies .................................................................................................................. 5
Understand the printer parts ................................................................................................................................. 5
Top and front view ............................................................................................................................... 6
Printing supplies area .......................................................................................................................... 7
Back view ............................................................................................................................................. 7
Use the printer control panel ................................................................................................................................. 7
Overview of buttons and lights ........................................................................................................... 8Control panel display icons ................................................................................................................. 8
Function tabs ....................................................................................................................................... 9
Change printer settings ..................................................................................................................... 10
Use shortcuts .................................................................................................................................... 10
Dashboard ......................................................................................................................................... 10
Paper basics ......................................................................................................................................................... 10
Recommended papers for printing ................................................................................................... 11
Order HP paper supplies ................................................................................................................... 12
Tips for selecting and using paper .................................................................................................... 12
Load paper ........................................................................................................................................................... 13
Load an original on the scanner glass ................................................................................................................. 19
Load an original in the document feeder ............................................................................................................ 19
Update the printer ............................................................................................................................................... 20
Open the HP printer software (Windows) ............................................................................................................ 21
Turn the printer off .............................................................................................................................................. 21
3 Print ........................................................................................................................................................... 22
Print documents .................................................................................................................................................. 22
Print brochures .................................................................................................................................................... 23
Print on envelopes ............................................................................................................................................... 24
Print photos ......................................................................................................................................................... 25
Print on special and custom-size paper .............................................................................................................. 26

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Print on both sides (duplexing) ........................................................................................................................... 28
Print with AirPrint™ ............................................................................................................................................. 28
Tips for successful printing ................................................................................................................................. 29
4 Copy and scan .............................................................................................................................................. 32
Copy ..................................................................................................................................................................... 32
Scan ...................................................................................................................................................................... 32
Scan to a computer ............................................................................................................................ 33
Scan to email ..................................................................................................................................... 34
Set up Scan to Email ....................................................................................................... 34
Scan a document or photo to email ................................................................................ 34
Change account settings ................................................................................................. 35
Scan using Webscan .......................................................................................................................... 36
Scanning documents as editable text ............................................................................................... 36
Scan documents as editable text ................................................................................... 36
Guidelines for scanning documents as editable text ..................................................... 37
Create a new scan shortcut (Windows) ............................................................................................. 38
Change scan settings (Windows) ...................................................................................................... 38
Tips for copy and scan success ............................................................................................................................ 39
5 Fax ............................................................................................................................................................. 40
Send a fax ............................................................................................................................................................ 40
Send a standard fax .......................................................................................................................... 40
Send a standard fax from the computer ........................................................................................... 41
Send a fax from a phone ................................................................................................................... 41
Send a fax using monitor dialing ...................................................................................................... 42
Send a fax using printer memory ...................................................................................................... 42
Send a fax to multiple recipients ...................................................................................................... 43
Send a fax in Error Correction Mode ................................................................................................. 43
Receive a fax ........................................................................................................................................................ 44
Receive a fax manually ...................................................................................................................... 44
Set up backup fax .............................................................................................................................. 45
Reprint received faxes from memory ............................................................................................... 45
Forward faxes to another number .................................................................................................... 46
Set automatic reduction for incoming faxes .................................................................................... 46
Block unwanted fax numbers ........................................................................................................... 47
Receive faxes using HP Digital Fax .................................................................................................... 48
Set up phone book contacts ................................................................................................................................ 48
Create and edit a phone book contact .............................................................................................. 49
Create and edit a group phone book contact .................................................................................... 49
Delete phone book contacts ............................................................................................................. 50
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Print a list of phone book contacts ................................................................................................... 51
Change fax settings ............................................................................................................................................. 51
Configure the fax header ................................................................................................................... 51
Set the answer mode (Auto answer) ................................................................................................. 51
Set the number of rings before answering ....................................................................................... 52
Change the answer ring pattern for distinctive ring ......................................................................... 52
Set the dial type ................................................................................................................................ 53
Set the redial options ........................................................................................................................ 53
Set the fax speed ............................................................................................................................... 54
Set the fax sound volume ................................................................................................................. 54
Fax and digital phone services ............................................................................................................................ 55
Fax on Voice over Internet Protocol .................................................................................................................... 55
Use reports .......................................................................................................................................................... 55
Print fax confirmation reports .......................................................................................................... 56
Print fax error reports ....................................................................................................................... 57
Print and view the fax log ................................................................................................................. 57
Clear the fax log ................................................................................................................................ 57
Print the details of the last fax transaction ...................................................................................... 57
Print a Caller ID Report ...................................................................................................................... 58
View the Call History ......................................................................................................................... 58
Additional fax setup ............................................................................................................................................ 58
Set up faxing (parallel phone systems) ............................................................................................ 59
Select the correct fax setup for your home or office ..................................................... 60
Case A: Separate fax line (no voice calls received) ......................................................... 61
Case B: Set up the printer with DSL ................................................................................ 62
Case C: Set up the printer with a PBX phone system or an ISDN line ............................. 63
Case D: Fax with a distinctive ring service on the same line .......................................... 63
Case E: Shared voice/fax line .......................................................................................... 64
Case F: Shared voice/fax line with voice mail ................................................................. 66
Case G: Fax line shared with computer modem (no voice calls received) ...................... 66
Set up the printer with a computer dial-up modem .................................... 67
Set up the printer with a computer DSL/ADSL modem ................................ 68
Case H: Shared voice/fax line with computer modem ................................................... 69
Shared voice/fax with computer dial-up modem ........................................ 69
Shared voice/fax with computer DSL/ADSL modem .................................... 70
Case I: Shared voice/fax line with answering machine .................................................. 72
Case J: Shared voice/fax line with computer modem and answering machine ............. 73
Shared voice/fax line with computer dial-up modem and answeringmachine ........................................................................................................ 73
Shared voice/fax line with computer DSL/ADSL modem and answeringmachine ........................................................................................................ 75

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Case K: Shared voice/fax line with computer dial-up modem and voice mail ............... 76
Serial-type fax setup ......................................................................................................................... 78
Test fax setup .................................................................................................................................... 78
6 Web Services ............................................................................................................................................... 80
What are Web Services? ....................................................................................................................................... 80
Set up Web Services ............................................................................................................................................. 80
Use Web Services ................................................................................................................................................. 82
HP ePrint ............................................................................................................................................ 82
Print apps .......................................................................................................................................... 83
Remove Web Services .......................................................................................................................................... 83
7 Work with cartridges ................................................................................................................................... 84
Information on cartridges and the printhead ..................................................................................................... 84
Check the estimated ink levels ............................................................................................................................ 85
Replace the cartridges ......................................................................................................................................... 85
Order cartridges ................................................................................................................................................... 87
Store printing supplies ........................................................................................................................................ 87
Anonymous usage information storage .............................................................................................................. 88
Ink cartridge warranty information ..................................................................................................................... 88
8 Network setup ............................................................................................................................................. 89
Set up the printer for wireless communication ................................................................................................... 89
Before you begin ............................................................................................................................... 89
Set up the printer on your wireless network .................................................................................... 90
Change the connection type ............................................................................................................. 90
Test the wireless connection ............................................................................................................. 91
Turn on or off the wireless capability of the printer ......................................................................... 91
Change network settings ..................................................................................................................................... 91
Use Wi-Fi Direct .................................................................................................................................................... 93
9 Printer management tools ........................................................................................................................... 96
Toolbox (Windows) .............................................................................................................................................. 96
HP Utility (OS X) ................................................................................................................................................... 96
Embedded web server ......................................................................................................................................... 96
About cookies .................................................................................................................................... 97
Open the embedded web server ....................................................................................................... 97
Embedded web server cannot be opened ........................................................................................ 98

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10 Solve a problem ......................................................................................................................................... 99
Jams and paper-feed issues ................................................................................................................................ 99
Clear a paper jam ............................................................................................................................... 99
Read general instructions in the Help for clearing paper jams ...................................... 99
Clear a print carriage jam ................................................................................................................ 104
Read general instructions in the Help for clearing a print carriage jams .................... 104
Learn how to avoid paper jams ....................................................................................................... 105
Solve paper-feed problems ............................................................................................................. 105
Printing issues ................................................................................................................................................... 106
Fix problems with page not printing (unable to print) ................................................................... 106
Read general instructions in the Help for unable to print issues ................................ 106
Fix print quality issues .................................................................................................................... 110
Read general instructions in the Help for resolving print quality issues ..................... 110
Copy issues ........................................................................................................................................................ 113
Scan issues ........................................................................................................................................................ 114
Fax issues ........................................................................................................................................................... 114
Run the fax test ............................................................................................................................... 114
What to do if the fax test failed ...................................................................................................... 115
Troubleshoot fax problems ............................................................................................................. 118
Read general instructions in the Help for specific fax problems ................................................... 118
The display always shows Phone Off Hook .................................................................. 118
The printer is having problems sending and receiving faxes ...................................... 119
The printer cannot receive faxes, but can send faxes .................................................. 120
The printer cannot send faxes, but can receive faxes .................................................. 121
Fax tones are recorded on my answering machine ...................................................... 121
The computer cannot receive faxes (HP Digital Fax) ................................................... 122
Network and connection issues ........................................................................................................................ 122
Fix wireless connection ................................................................................................................... 122
Find network settings for wireless connection .............................................................................. 122
Fix Wi-Fi Direct connection ............................................................................................................. 123
Fix Ethernet connection .................................................................................................................. 123
Printer hardware issues ..................................................................................................................................... 123
Get help from the printer control panel ............................................................................................................ 124
Understand printer reports ............................................................................................................................... 125
Printer status report ....................................................................................................................... 125
Network configuration page ........................................................................................................... 125
Print quality report .......................................................................................................................... 125
Wireless test report ......................................................................................................................... 125
Web access test report .................................................................................................................... 126
Solve problems using Web Services .................................................................................................................. 126
Maintain the printer ........................................................................................................................................... 126

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Clean the scanner glass .................................................................................................................. 127
Clean the exterior ............................................................................................................................ 127
Clean the document feeder ............................................................................................................. 128
Maintain the printhead and cartridges ........................................................................................... 128
Restore original factory defaults and settings ................................................................................................. 129
HP support ......................................................................................................................................................... 130
Appendix A Technical information ................................................................................................................. 132
Specifications ..................................................................................................................................................... 132
Regulatory information ..................................................................................................................................... 134
Regulatory model identification number ....................................................................................... 135
FCC statement ................................................................................................................................. 135
Notice to users in Korea .................................................................................................................. 136
VCCI (Class B) compliance statement for users in Japan ................................................................ 136
Notice to users in Japan about the power cord .............................................................................. 136
Noise emission statement for Germany ......................................................................................... 136
Visual display workplaces statement for Germany ........................................................................ 136
Notice to users of the U.S. telephone network: FCC requirements ................................................ 137
Notice to users of the Canadian telephone network ...................................................................... 138
Notice to users of the German telephone network ........................................................................ 139
Australia wired fax statement ........................................................................................................ 139
European Union Regulatory Notice ................................................................................................. 139
Products with wireless functionality ............................................................................ 139
European telephone network declaration (Modem/Fax) ............................................. 139
Declaration of conformity ............................................................................................................... 140
Regulatory information for wireless products ............................................................................... 141
Exposure to radio frequency radiation ......................................................................... 141
Notice to users in Brazil ................................................................................................ 141
Notice to users in Canada ............................................................................................. 142
Notice to users in Taiwan .............................................................................................. 142
Notice to users in Mexico .............................................................................................. 143
Notice to users in Japan ................................................................................................ 143
Notice to users in Korea ................................................................................................ 143
Environmental product stewardship program .................................................................................................. 143
Eco-Tips ........................................................................................................................................... 144
European Union Commission Regulation 1275/2008 .................................................................... 144
Paper ............................................................................................................................................... 144
Plastics ............................................................................................................................................ 144
Material safety data sheets ............................................................................................................ 144
Recycling program .......................................................................................................................... 144
HP inkjet supplies recycling program ............................................................................................. 144

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Power consumption ........................................................................................................................ 145
Disposal of waste equipment by users ........................................................................................... 145
Chemical substances ....................................................................................................................... 145
Restriction of hazardous substance (Ukraine) ............................................................................... 145
Restriction of hazardous substance (India) .................................................................................... 145
China SEPA Eco Label User Information .......................................................................................... 146
China Energy Label for Printer, Fax and Copier ............................................................................... 146
The Table of Hazardous Substances/Elements and their Content (China) .................................... 147
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ............... 148
EPEAT ............................................................................................................................................... 148
Battery disposal in Taiwan .............................................................................................................. 149
California Perchlorate Material Notice ............................................................................................ 149
EU Battery Directive ........................................................................................................................ 150
Battery notice for Brazil .................................................................................................................. 151
Index ........................................................................................................................................................... 152

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1

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How do I?
●

Get started

●

Print

●

Copy and scan

●

Fax

●

Web Services●

Work with cartridges●

Network setup●

Solve a problem

1

2

Get started
This guide provides details about how to use the printer and how to resolve problems.
●

Accessibility●

HP EcoSolutions (HP and the Environment)●

Understand the printer parts●

Use the printer control panel●

Paper basics●

Load paper●

Load an original on the scanner glass●

Load an original in the document feeder●

Update the printer●Open the HP printer software (Windows)●

Turn the printer off

Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
VisualThe HP software is accessible for users with visual impairments or low vision by using your operating
system's accessibility options and features. The software also supports most assistive technology such as
screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons
and tabs used in the HP software have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
SupportFor more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X, visit the Apple website at www.apple.com/accessibility.

HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the office.

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For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●Manage power●

Quiet Mode●

Optimize Printing Supplies

Manage power
Use Sleep Mode, Auto-off and Schedule Printer On/Off to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after five minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1.

From the printer control panel, do one of the following.
●

Touch or swipe down the tab at the top of the screen to open the Dashboard, touch.

●

Touch or swipe down the tab at the top of the screen to open the Dashboard, touch, and thentouch Power Management.
2.

Touch Sleep Mode, and then touch the desired option.

Auto- off
This feature turns the printer off after 8 hours of inactivity to help reduce energy use. Auto-Off turns theprinter off completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use●

Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.

●

Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printerwith fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

Schedule On and Off
Use this feature to automatically turn the printer on or off on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and Off.

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1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch.

2.

Touch Schedule Printer On/Off.

3.

Touch the desired option, and follow the onscreen messages to set the day and time to turn the printeroff and on.

HP EcoSolutions (HP and the Environment)

3

CAUTION: Always turn the printer off properly, using either Schedule Off oron the front left side of the printer.

(the Power button) located

If you improperly turn the printer off, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn off the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.

Quiet Mode
Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works whenprinting on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off.
Quiet Mode is off by default.
NOTE:

Quiet Mode does not work if you print photos or envelopes.

You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you canschedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Quiet Mode .

3.

Touch Off next to Quiet Mode to turn it on.

To create a schedule for Quiet Mode from the printer control panel
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Quiet Mode .

3.

Touch Off next to Quiet Mode to turn it on.

4.

Touch Off next to Schedule, and then change the start time and end time of the schedule.

To turn on Quiet Mode while the printer is printing
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.

2.

On the printing screen, touch

NOTE:
job.

(Quiet Mode) to turn it on.

Quiet Mode is turned on only after the current page is printed and is only used for the current print

To turn Quiet Mode on or off from the printer software (Windows)

4

1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

Click Quiet Mode .

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3.

Select On or Off .

4.

Click Save Setting.

To turn Quiet Mode on or off from the printer software (OS X)
1.

Open HP Utility. For more information, see HP Utility (OS X).

2.

Select the printer.

3.

Click Quiet Mode .

4.

Select On or Off .

5.

Click Apply Now.

To turn Quiet Mode on or off from the Embedded Web Server (EWS)
1.

Open the EWS. For more information, see Open the embedded web server.

2.

Click the Settings tab.

3.

In the Preferences section, select Quiet Mode , and then select On or Off .

4.

Click Apply.

Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:●

Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.

●

Optimize paper usage by printing on both sides of the paper.

●

Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

●

Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

Understand the printer parts
This section contains the following topics:

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Top and front view●Printing supplies area●

Back view

Understand the printer parts

5

Top and front view

1

Document feeder

2Document feeder paper-width guides

3

Document feeder tray

4

Cartridge access door

5

Scanner lid

6

Scanner glass

7

Front USB port
NOTE:

6

This feature is available with some models of the printer.

8Power button

9

Input tray (also referred to as the paper tray)

10

Paper-width guides

11

Output tray extender

12

Output tray

13

Control panel display

14

Control panel

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Printing supplies area

1

Cartridges

2

Printhead3

Cartridge access door

NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.

Back view

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Power input2

Fax port (1-LINE)3

Fax port (2-EXT)

4

Ethernet network port

5

Rear universal serial bus (USB) port

Understand the printer parts

7

Use the printer control panel
This section contains the following topics:●

Overview of buttons and lights●

Control panel display icons●

Function tabs●

Change printer settings●

Use shortcuts●

Dashboard

Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.

Label

Name and Description

1

Home button: Returns to the home screen from any other screen.

2

Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about the icons
that appear on the display, see Control panel display icons.

3

Wireless light: Indicates the status of the printer's wireless connection.
●

Solid blue light indicates that wireless connection has been established and you can print.

●

Blinking light indicates wireless error. Refer to the message on the printer display.

●

If the wireless light is off, wireless is turned off.

4

Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.

5

Back button: Returns to the previous menu.

Control panel display icons
To access the icons, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch
the icon.

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Icon

PurposeSetup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.

Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wirelesscommunication.
NOTE:(Ethernet) and(Wireless) will not be displayed at the same time. Showing the Ethernet icon or

the wireless icon depends on the way your printer is connected to the network. If the network connection of theprinter has not been set up, then the printer control panel display shows(Wireless) by default.

HP ePrint: Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or view the printer email address. For more information, see HP ePrint .

Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.

Ink: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have toreplace the cartridges until prompted to do so.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.

HP EcoSolutions: Displays a screen where you can configure some of the printer's environmental features.

Function tabs
Function tabs are located at the bottom of the screen.
Function tab(Shortcuts)

PurposeAccess to shortcuts you have created.

Copy

Copy document, or ID card.

Scan

Scan document or photo to email, USB flash drive, network folder, or computer.

Print

Print photo or document from USB flash drive, or manage print jobs.

Fax

Set up fax, send fax, or reprint received fax.

Apps

Access to the apps for your printer.

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Use the printer control panel

9Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printermanagement tools in computer.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1.

From the control panel display, select a function tab, touch and slide your finger across the screen, andthen touch the icon to select the desired function.

2.

After selecting a function, touch( Settings ), scroll through the available settings, and then touch

the setting you want to change.
3.

Follow the prompts on the control panel display to change the settings.
TIP:

Touch

(Home) to return to the Home screen.

To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch and scroll through the screens.

3.

Touch the screen items to select screens or options.
TIP:

Touch

(Home) to return to the Home screen.

Use shortcuts
Using shortcuts on the printer control panel, you can create a collection of the tasks frequently used from allfeatures available in the function folders.
Once shortcuts are created, you can access to them on the Home screen or through the Shortcuts tab.

Dashboard
The Dashboard on the printer control panel lets you access the icons on the display, check the status of theprinter, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tabat the top of a screen on the control panel.

Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website atwww.hp.com for more information about HP paper.

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HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards ofreliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo ina variety of weights and sizes from major paper manufacturers.

This section contains the following topics:●

Recommended papers for printing●

Order HP paper supplies●

Tips for selecting and using paper

Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the typeof project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing●

HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share themright off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x15 cm), and 5 x 7 inches (13 x 18 cm) in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.

●

HP Advanced Photo Paper
This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists
water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

●

HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. Thisaffordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paperwith any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

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Paper basics

11

Business documents●

HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, andnewsletters. It is heavyweight for an impressive look and feel.

●

HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

●

HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, andvivid colors.
●

HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.

●

HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.

●

HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and othereveryday documents. It is acid-free for longer lasting documents.

Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website areavailable in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper
For the best results, observe the following guidelines.

12●

Load only one type and one size of paper at a time into a tray or document feeder.

●

Make sure the paper is loaded correctly when loading from the input tray or document feeder.

Chapter 2 Get started

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●

Do not overload the tray or document feeder.

●

To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:●

Multipart forms●

Media that is damaged, curled, or wrinkled●

Media with cutouts or perforations●

Media that is heavily textured, embossed, or does not accept ink well●Media that is too lightweight or stretches easily●

Media that contains staples or clips

Load paper
To load standard paper

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1.

Lift the output tray.

2.

Pull out the input tray to extend it.

3.

Slide the paper-width guides out as far as possible.

Load paper

13

4.

Insert the paper print-side down in the center of the tray and slide it forward until it stops.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load paper while the printer is printing.

14

5.

Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.

6.

A message appears on the control panel display prompting you to change the paper setting if you havechanged the media type or size, or retain the setting if you have replaced what was previously loaded.

7.

Pull out the output tray extension.

Chapter 2 Get started

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To load cards and photo paper
1.

Lift the output tray.

2.

Pull out the input tray to extend it.

3.

Insert the paper print-side down in the center of the tray and slide it forward until it stops.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load paper while the printer is printing.

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4.

Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.

5.

A message appears on the control panel display prompting you to change the paper setting if you havechanged the media type or size, or retain the setting if you have replaced what was previously loaded.

Load paper

15

6.

Pull out the output tray extension.

To load legal paper
1.

Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.

2.

Unlock and open the front side of the paper tray.

3.

Load paper.
●

16

Insert a stack of paper into the paper tray with the short edge forward and the print side down.

Chapter 2 Get started

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Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the
tray. Besides, make sure the stack of paper does not exceed the stack height marking on the edgeof the tray.

NOTE: Do not load paper while the printer is printing.
●Slide the paper forward until it stops.

●

Slide the paper-width guides inward until they stop at the edges of the paper.

4.

Push the paper tray back in.

5.

Pull out the output tray extension.

To load an envelope
1.

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Lift the output tray.

Load paper

17

2.

Pull out the input tray to extend it.

3.

Insert the envelopes with the side you want to print on down, and load according to the graphic.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load envelopes while the printer is printing.

18

4.

Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and thenpush the tray in to close.

5.

A message appears on the control panel display prompting you to change the paper setting if you havechanged the media type or size, or retain the setting if you have replaced what was previously loaded.

Chapter 2 Get started

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6.

Pull out the output tray extension.

Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean.
For more information, see Maintain the printer.
NOTE:

Remove all originals from the document feeder tray before lifting the lid on the printer.

To load an original on the scanner glass
1.

Lift the scanner lid.

2.

Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scannerglass.

3.

Close the lid.

Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.

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Load an original on the scanner glass

19

To load an original in the document feeder
1.

Lift the document feeder extension.
NOTE: This feature is available with some models of the printer.

2.

Load your original print-side up into the document feeder.
a.

If you are loading an original printed in portrait orientation, place the pages so that the top edge ofthe document goes in first. If you are loading an original printed in landscape orientation, place thepages so that the left edge of the document goes in first.

b.

Slide the paper into the document feeder until you hear a tone or see a message on the printercontrol panel display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the
document feeder tray.

3.

Slide the paper-width guides inward until they stop at the left and right edges of the paper.

Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printerautomatically checks for updates.
To update the printer using the printer control panel

20

1.

From the top of the screen, touch or swipe down the tab to open the Dashboard, touch

2.

Touch Printer Maintenance .

Chapter 2 Get started( Setup )

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3.

Touch Update the Printer .

4.

Touch Check for Printer Update Now.

To enable the printer to automatically check for updates
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch( Setup ).

2.

Touch Printer Maintenance.

3.

Touch Update the Printer.

4.

Select Install Automatically (Recommended) or Alert When Available.

To update the printer using the embedded web server
1.

Open the EWS.
For more information, see Embedded web server.

2.

Click the Tools tab.

3.

In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

NOTE:

If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.

Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following.
●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the iconwith the printer's name.

●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then selectthe printer name.

●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

Turn the printer off
Press(the Power button) to turn off the printer. Wait until the power light turns off before unplugging thepower cord or turning off a power strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.

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Open the HP printer software (Windows)

21

3

Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specific types of paper, or use special features.
TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
more information, see HP ePrint .
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone ortablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At thistime, this website might not be available in all languages.)●

Print documents●

Print brochures●

Print on envelopes●

Print photos●

Print on special and custom-size paper●

Print on both sides (duplexing)●

Print with AirPrint™

●

Tips for successful printing

Print documents
To print documents (Windows)
1.

Load paper in the input tray. For more information, see Load paper.

2.

From your software, select Print.

3.

Make sure your printer is selected.

4.

Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.

5.

Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

22

Chapter 3 Print

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6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

To print documents (OS X)
1.

From the File menu in your software, choose Print.

2.

Make sure your printer is selected.

3.

Set the print options.
If you do not see options on the Print dialog, click Show Details.
●

Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4.

●

Select the orientation.

●

Enter the scaling percentage.

Click Print.

Print brochures
To print brochures (Windows)
1.

Load paper in the input tray. For more information, see Load paper.

2.

On the File menu in your software application, click Print .

3.

Make sure your printer is selected.

4.

To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties , Options , PrinterSetup , Printer , or Preferences .
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.

5.

Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

To print brochures (OS X)
1.

From the File menu in your software, choose Print.

2.

Make sure your printer is selected.

3.

Set the print options.
If you do not see options on the Print dialog, click Show Details.

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Print brochures

23

a.

Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.

b.
4.

From the pop-up menu, choose Paper Type/Quality, and then choose the option that provides thebest quality or maximum dpi.

Click Print.

Print on envelopes
Avoid envelopes with the following characteristics:●

Very slick finish●

Self-stick adhesives, clasps, or windows●

Thick, irregular, or curled edges●

Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with thesoftware program you are using.
To print envelopes (Windows)
1.

Load paper in the input tray. For more information, see Load paper.

2.

On the File menu in your software, click Print.

3.

Make sure your printer is selected.

4.

Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.

5.

Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

To print envelopes (OS X)

24

1.

From the File menu in your software, choose Print.

2.

Make sure your printer is selected.

Chapter 3 Print

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3.

Select the appropriate envelope size from the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4.

From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain
Paper.

5.

Click Print.

Print photos
You can print a photo from either a computer or a USB flash drive.
NOTE:

This feature is available with some models of the printer.

CAUTION: Do not remove the USB flash drive from the printer USB port while it is being accessed by theprinter. This can damage the files on the drive. When removing the USB flash drive, make sure the USB port
light is not blinking.
NOTE: The printer does not support encrypted USB flash drives or USB flash drives using the NTFS filesystem.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair thequality of your printout. Photo paper should be flat before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone ortablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At thistime, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1.

Load paper in the input tray. For more information, see Load paper.

2.

From your software, select Print.

3.

Make sure your printer is selected.

4.

Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,Printer Properties, Printer, or Preferences.

5.

Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.

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Print photos

25

To print a photo from the computer (OS X)
1.

From the File menu in your software, choose Print.

2.

Make sure your printer is selected.

3.

Set the print options.
If you do not see options on the Print dialog, click Show Details.
●

Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.

●
4.

5.

Select the orientation.

From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:●

Paper Type: The appropriate photo paper type●

Quality: Select the option that provides the best quality or maximum dpi.

●

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
–

Off: applies no changes to the image.

–

On: automatically focuses the image; moderately adjusts image sharpness.

Select any other print settings you want, and then click Print.

Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly
on custom-size paper.
To set up custom sizes (Windows)
1.

26

Depending on your operating system, do one of the following:●

Windows 10: From the Windows Start menu, click All apps, select Windows System, and then click
Devices, select Devices and printers under Related settings menu. Select the printer name, andselect Print server properties .

●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open theCharms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.

●

Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,and select Print server properties.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Rightclick an empty area in the Printers window, and select Server Properties.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers andFaxes. From the File menu, click Server Properties.

2.

Select the Create a new form check box.

3.

Enter the name of the custom size paper.

4.

Enter the dimensions of the custom size in the Form description (measurements) section.

5.

Click Save Form, and then click Close.

Chapter 3 Print

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To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
1.

Load the appropriate paper in the input tray. For more information, see Load paper.

2.

From the File menu in your software application, click Print.

3.

Make sure your printer is selected.

4.

Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.

5.

On the Layout tab or Paper/Quality tab, click the Advanced button.

6.

On the Paper/Quality tab, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

7.

Select any other print settings that you want, and then click OK.

8.

Click Print or OK to begin printing.

To print on special or custom-size paper (OS X)
Before you can print on custom-size paper, you must set up the custom size in the HP software.
1.

Load the appropriate paper in the tray.

2.

Create the new custom paper size.
a.

In the software you want to print from, click File, and then click Print.

b.

Make sure your printer is selected.

c.

Click Manage Custom Sizes in the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.

3.

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d.

Click +, and then select the new item in the list and type a name for the custom paper size.

e.

Enter the height and width for your custom paper.

f.

Click Done or OK, and then click Save.

Use the created custom paper size to print.
a.

From the File menu in your software application, click Print.

b.

Make sure your printer is selected.

c.

Choose the custom paper size name you created in the Paper Size pop-up menu.

d.

Select any other print settings you want, and then click Print.

Print on special and custom-size paper

27

Print on both sides (duplexing)
To print on both sides of the page (Windows)
1.

Load paper in the input tray. For more information, see Load paper.

2.

From your software, select Print.

3.

Make sure your printer is selected.

4.

Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.

5.

On the Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Selectan option from the Print On Both Sides drop-down list.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.

6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

To print on both sides of the paper (OS X)
1.

From the File menu in your software, choose Print.

2.

In the Print dialog, choose Layout from the pop-up menu.

3.

Choose the type of binding you want for your two-sided pages, and then click Print.

Print with AirPrint™
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)in the following mobile applications:

28

●

Mail

●

Photos●

Safari●

Supported third-party applications, for example Evernote

Chapter 3 Print

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To use AirPrint, ensure the following:●

The printer must be connected to the same network as your AirPrint enabled device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting . If a local version of this website is notavailable in your country/region or language, you might be directed to the HP Mobile Printing site inanother country/region or language.

●

Load paper that matches the paper settings of the printer (see Load paper for more information).
Accurately setting the paper size for the paper that is loaded, enables a mobile device to know what
paper size it is printing.

Tips for successful printing
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides(duplexing).
Ink tips●

If the print quality is not acceptable, see Printing issues for more information.

●

Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.

●

Install both the black and color cartridges correctly.
For more information, see Replace the cartridges.

●

Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated ink levels.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.

●

Always turn off the printer by pressing(the Power button) to allow the printer to protect the nozzles.

Paper loading tips
For more information, also see Load paper.

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●

Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type.

●

Load a stack of paper (not just one page). All the paper in the stack should be of the same size and typeto avoid a paper jam.

Tips for successful printing

29

●

Load paper with the print-side down.

●

Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

Printer settings tips (Windows)●

To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP
printer software.
To open the HP printer software, see Open the HP printer software (Windows) for more information.

●

To select the number of pages to print per sheet, on the Layout tab of the printer driver, select theappropriate option from the Pages per Sheet drop-down list.

●

If you want to change the page orientation, on the Layout tab of the printer driver, select theappropriate option from the Orientation area.

●

To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
Advanced button to open the Advanced Options dialog box.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet
Layout, the Booklet, or the Page Borders drop-down lists.
●

Print in Grayscale: Allows you to print a black and white document using the black ink only. SelectBlack Ink Only, and then click the OK button.

●

Pages per Sheet Layout: Helps you specify the order of the pages if you print document in morethan two pages per sheet.

●

Borderless Printing: Select this feature to print photos without border. Not all paper types support
this feature. You will see an alert icon beside the option if the selected paper type in the Mediadrop-down list does not support it.

●

Preserve Layout: This feature only works with the duplex printing. If the image is larger than theprintable area, select this feature to scale the page content to be within the smaller margins sothat extra pages are not created.

●

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.

●

Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on eachside of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.

●●●

Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.

●

Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.

Page Borders: Allows you to add the borders to the pages if you print the document with two or
more pages per sheet.

You can use printing shortcut to save time setting printing preferences. A printing shortcut stores thesetting values that are appropriate for a particular kind of job, so that you can set all the options with asingle click.
To use it, go to the Printing Shortcut tab, select a printing shortcut, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.

30

Chapter 3 Print

ENWWPrinter settings tips (OS X)

ENWW

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper typeand quality.

Tips for successful printing

31

4

Copy and scan
●

Copy

●

Scan

●

Tips for copy and scan successCopy
To copy document or ID card
1.

Make sure you have paper loaded in the input tray. For more information, see Load paper.

2.

Place your original print-side down on the scanner glass or print-side up in the document feeder.

3.

From the printer control panel display, touch Copy .

4.

Select Document , ID Card , or Photo.

5.

Scroll left or right to select the number of copies, or make other settings.
TIP:

To save your settings as defaults for future jobs, touch( Copy Settings ), and then touch Save

Current Settings.
6.

Touch Start Black or Start Color.

Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as acomputer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched andedited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE:

32

Some scan functions are only available after you have installed the HP printer software.

TIP:

If you have problems scanning documents, see Scan issues.

●

Scan to a computer●

Scan to email●

Scan using Webscan●

Scanning documents as editable text●

Create a new scan shortcut (Windows)●

Change scan settings (Windows)

Chapter 4 Copy and scan

ENWW

Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see Scanningdocuments as editable text.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer isenabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

Go to the Scan section.

3.

Select Manage Scan to Computer.

4.

Click Enable.

To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1.

Open HP Utility.
NOTE:

HP Utility is located in the HP folder in the Applications folder.

2.

Under Scan Settings, click Scan to Computer.

3.

Ensure that Enable Scan to Computer is selected.

To scan a document or photo to a file (Windows)
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

3.

In the printer software, click Scan a Document or Photo .

4.

Select the type of scan you want and then click Scan .
●Choose Save as PDF to save the document (or photo) as a PDF file.

●

Choose Save as JPEG to save the photo (or document) as an image file.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

ENWW

Scan

33

To scan an original from HP printer software (OS X)
1.

Open HP Easy Scan.
HP Easy Scan is located in the Applications folder.

2.

Click Scan .

3.

Choose the type of scan profile you want and follow the onscreen instructions.

Scan to email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to thespecified recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to
your accounts with the given PIN codes, and then scan and email your documents.
This section contains the following topics:●

Set up Scan to Email●Scan a document or photo to email●

Change account settings

Set up Scan to EmailTo set up Scan to Email1.

Enable Web Services on the printer. For more information, see Set up Web Services.

2.

From Home screen, touch Apps, and then touch Scan-to-Email app.

3.

On the Welcome screen, touch Continue.

4.

Touch in the Email: box to enter your email address, and then touch Done.

5.

Touch Continue.

6.

A PIN will be sent to the email address you entered. Touch Continue.

7.

Touch the PIN to enter your PIN and then touch Done.

8.

Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.

9.

Select your scan type by touching Photo or Document.

10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Verify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

Scan a document or photo to email
To scan a document or photo to email from the control panel

34

1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

From Home screen, touch Apps, and then touch Scan-to-Email app.

Chapter 4 Copy and scan

ENWW

3.

On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter
your email address and receive a PIN.

4.

If prompted, enter the PIN.

5.

Select your scan type by touching Photo or Document.

6.

For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.

7.

To add or remove recipients, touch Modify Recipient(s), and when finished touch Done.

8.

Verify the email information and touch Continue.

9.

Touch Scan to Email.

10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
To scan a document or photo to email from HP printer software (Windows)
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

3.

In the printer software, click Scan a Document or Photo .

4.

Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an
attachment.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

Change account settings
To change account settings from the printer control panel

ENWW

1.

From Home screen, touch Apps, and then touch Scan-to-Email app.

2.

Select the account that you want to change, and touch Modify.

3.

Select which setting you want to modify, and follow the onscreen prompts.
●

Auto-login●

Store Email●

Remove from list●

Change PIN●

Delete Account

Scan

35

Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printerto your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE:

By default, Webscan is off. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1.

Open the embedded web server. For more information, see Embedded web server.

2.

Click the Settings tab.

3.

In the Security section, click Administrator Settings.

4.

Select Webscan from EWS to enable Webscan.

5.

Click Apply.

To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the embedded web server. For more information, see Embedded web server.

3.

Click the Scan tab.

4.

Click Webscan in the left pane, change any settings, and then click Start Scan .

TIP: To scan documents as editable text, you must install the HP printer software. For more information,see Scanning documents as editable text.

Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you cansearch, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
●

Scan documents as editable text●

Guidelines for scanning documents as editable text

Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan different types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your softwareand choose that option.

36

Chapter 4 Copy and scan

ENWW

1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

3.

In the printer software, click Scan a Document or Photo .

4.

Select Save as Editable Text (OCR) and click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

To scan documents as editable text (OS X)
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open HP Scan.
HP Scan is located in the Applications/HP folder at the top level of the hard disk.

3.

Click the Scan button. A dialog appears requesting confirmation of your scanning device and the scansettings preset.

4.

Follow the onscreen instructions to complete the scan.

5.

When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.

6.

Select the type of editable text.

7.

I want to...

Follow these steps

Extract just the text, without any of the formatting of theoriginal

Select TXT from the Format pop-up menu.

Extract the text, as well as some of the formatting of theoriginal

Select RTF from the Format pop-up menu.

Extract the text and make it searchable in PDF readers

Select Searchable PDF from the Format pop-up menu.

Click Save.

Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents.
●

Make sure the scanner glass or document feeder window is clean..
Smudges or dust on the scanner glass or document feeder window can prevent the software fromconverting the document to editable text●

Make sure the document is loaded correctly.
Make sure the original is properly loaded and aligned with the marking on the rear left corner of theglass. Make sure that the document is not skewed.

●

Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:

ENWW

Scan

37

●

●

The text on the original is faint or wrinkled.

●

The text is too small.

●

The structure of the document is too complex.

●

The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."●The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.

Choose the correct profile.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scansettings designed to maximize the quality of your OCR scan.
Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.
OS X: Use the Documents with Text preset.

●

Save your file in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format,
such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable
PDF .

Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularlyscan and save photos in PNG format, rather than JPEG.
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

3.

In the printer software, click Scan a Document or Photo .

4.

Click Create New Scan Shortcut .

5.

Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.

6.

Change the settings for your new shortcut to meet your needs, and then click the save icon to the rightof the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).

Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.

38

Chapter 4 Copy and scan

ENWW

1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

3.

In the printer software, click Scan a Document or Photo .

4.

Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings foreach section. The right column allows you to change the settings in the highlighted section.

5.

Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to thedetailed settings pane.

6.

When you have finished changing settings, do one of the following.
●

Click Scan . You are prompted to save or reject the changes to the shortcut after the scan isfinished.

●

Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them next time. Otherwise, the changes only affect the current scan. Then click Scan .

Learn more about using the HP Scan software. Click here to go online for more information. At this time,
this website might not be available in all languages.
●

Customize scan settings, such as image file type, scan resolution, and contrast levels.

●

Scan to network folders and cloud drives.

●

Preview and adjust images before scanning.

Tips for copy and scan success
Use the following tips to copy and scan successfully.

ENWW

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.

●

Load your original print-side down on the scanner glass and align it with the marking on the rear left
corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in thescanning software, and then print a copy of the enlarged image.

●If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from theprinter software.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in thesoftware.

●If you want to scan a document with several pages into one file instead of multiple files, start the scanwith the printer software instead of selecting Scan from the printer display.

Tips for copy and scan success

39

5

Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at alater time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution and thecontrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●

Send a fax●

Receive a fax●

Set up phone book contacts●

Change fax settings●

Fax and digital phone services●

Fax on Voice over Internet Protocol●

Use reports●

Additional fax setup

Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●

Send a standard fax●

Send a standard fax from the computer●

Send a fax from a phone●

Send a fax using monitor dialing●

Send a fax using printer memory●

Send a fax to multiple recipients●

Send a fax in Error Correction Mode

Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation must be
enabled.

40

Chapter 5 Fax

ENWWTo send a standard fax from the printer control panel
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

From the printer control panel display, touch Fax .

3.

Touch Send Now.

4.

Enter the fax number by using the keypad or by selecting from the phone book
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.

5.

Touch Black or Color .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.

Send a standard fax from the computer
You can fax a document directly from your computer without printing it first.
To use this feature, make sure you have installed the HP printer software on your computer, the printer isconnected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1.

Open the document on your computer that you want to fax.

2.

On the File menu in your software application, click Print.

3.

From the Name list, select the printer that has “fax” in the name.

4.

To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.

5.

After you have changed any settings, click OK.

6.

Click Print or OK.

7.

Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.

To send a standard fax from the computer (OS X)
1.

Open the document on your computer that you want to fax.

2.

From the File menu in your software, click Print.

3.

Select the printer that has “(Fax)” in the name.

4.

Enter a fax number or a name from your Contacts that already has a fax number entry.

5.

When you have finished filling out the fax information, click Fax.

Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.

ENWW

Send a fax

41To send a fax from an extension phone1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from thereceiving fax machine.

3.

From the printer control panel display, touch Fax .

4.

Touch Send Now.

5.

When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were finished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.

Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create aphone book contact to store the PIN for your calling card.
NOTE:

Make sure the volume is turned on to hear a dial tone.

To send a fax using monitor dialing from the printer control panel
1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

From the printer control panel display, touch Fax .

3.

Touch Send Now.

4.

Touch Black or Color .

5.

When you hear the dial tone, enter the number by using the keypad on the printer control panel.

6.

Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phonebook contact, when prompted to enter your PIN, touch( Phone book ), and then touch( Contact ) to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.

Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals intomemory and sends them once it is able to connect to the receiving fax machine. After the printer scans thepages into memory, you can immediately remove the originals from the document feeder tray or scannerglass.
NOTE:

42

Chapter 5 Fax

You can only send a black-and-white fax from memory.

ENWW

To send a fax using printer memory
1.

Ensure that Scan and Fax Method is turned on.
a.

From the printer control panel display, touch Fax .

b.

Touch Setup , and then touch Preferences .

c.

Touch Scan and Fax Method to turn it on.

2.

Load your original print-side up in the document feeder.

3.

From the printer control panel display, touch Fax .

4.

Touch Send Now.

5.

Enter the fax number by using the keypad.
Or touch( Phone book ), and then touch( Contact ),( Group ), or( Call history ) to

select a number or group to dial.
6.

Touch Send Fax .
The printer scans the originals into memory and sends the fax when the receiving fax machine isavailable.

Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or moreindividual recipients.
To send a fax to multiple recipients using group phone book1.

Load your original print-side down on the scanner glass or print-side up in the document feeder.

2.

From the printer control panel display, touch Fax .

3.

Touch Send Now.

4.

Touch

5.

Touch the name of the group that you want to send.

6.

Touch Send Fax .

( Phone book ), and then touch( Group ).

Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.

Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sendingtime and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM off only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM off:

ENWW

Send a fax

43●

The quality and transmission speed of faxes you send and receive are affected.

●

The Speed is automatically set to Medium .

●You can no longer send or receive faxes in color.

To change the ECM setting from the control panel
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences .

4.

Scroll to Error Correction Mode to touch to turn the feature on or off.

Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
(The default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printerreduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying finishes.
●

Receive a fax manually●

Set up backup fax●

Reprint received faxes from memory●

Forward faxes to another number●

Set automatic reduction for incoming faxes●

Block unwanted fax numbers●

Receive faxes using HP Digital Fax

Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are stillconnected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually44

1.

Make sure the printer is turned on and you have paper loaded in the main tray.

2.

Remove any originals from the document feeder tray.

3.

Set the Rings to Answer setting to a high number to allow you to answer the incoming call before theprinter answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.

Chapter 5 Fax

ENWW

4.

If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.

5.

Do the following when you hear fax tones from a sending fax machine.
a.

From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.

b.

After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.

Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences .

4.

Touch Backup Fax Reception.

5.

Touch the required setting.
On

The default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives newfaxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.

On Error Only

Causes the printer to store faxes in memory only if an error condition exists that prevents theprinter from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, theprinter stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.

Off

Faxes are never stored in memory. For example, you might want to turn off Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, theprinter runs out of paper), the printer stops answering incoming fax calls.

Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete thefaxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you mightneed to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel

ENWW

1.

Make sure you have paper loaded in the main tray. For more information, see Load paper.

2.

From the printer control panel display, touch Fax .

Receive a fax

45

3.

Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed first, and so on.

4.

Touch Received Fax List.

5.

Touch to select a fax, and then touch Print.
If you want to stop reprinting the faxes in memory, touch(Cancel).

Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black andwhite, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax tomake sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences .

4.

Touch Fax Forwarding.

5.

Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.

6.

At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and thentouch Done . Enter the required information for each of the following prompts: start date, start time,end date, and end time.

7.

Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.

Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on
one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on asecond page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel

46

1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

Chapter 5 Fax

ENWW

3.

Touch Preferences .

4.

Scroll to Automatic Reduction and touch to turn the feature on or off.

Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so theprinter does not receive faxes received from those numbers. When an incoming fax call is received, the printercompares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences .

4.

Touch Junk Fax Blocking .

5.

Touch

6.

Do one of the following.

(Plus Sign).

●

To select a fax number to block from the call history list, touch●

Manually enter a fax number to block, and touch Add.

( Call history ).

NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be different.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences .

4.

Touch Junk Fax Blocking .

5.

Touch the number you want to remove, and then touch Remove.

To print a junk fax list

ENWW

1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Reports .

Receive a fax

47

3.

Touch Print Fax Reports .

4.

Touch Junk Fax Report.

5.

Touch Print to begin printing.

Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender'sinformation, Y is the date, and Z is the time that the fax was received.
NOTE:

Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.

HP Digital Fax requirements●

The destination folder of the computer must be available at all times. Faxes will not be saved if thecomputer is asleep or in hibernate mode.

●

Paper must be loaded in the input tray. For more information, see Load paper.

To set up or modify HP Digital Fax (Windows)
1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

Click Print, Scan & Fax and click Digital Fax Setup Wizard .

3.

Follow the onscreen instructions.

To set up or modify HP Digital Fax (OS X)
1.

Open HP Utility. For more information, see HP Utility (OS X).

2.

Select the printer.

3.

Click Digital Fax Archive in the Fax Settings section.

To turn off HP Digital Fax
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Preferences and then touch HP Digital Fax.

4.

Touch Turn Off HP Digital Fax.

5.

Touch Yes.

Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS. For more
information, see Printer management tools.

48

Chapter 5 Fax

ENWW

●

Create and edit a phone book contact●

Create and edit a group phone book contact●

Delete phone book contacts●

Print a list of phone book contacts

Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ), and then touch

4.

Touch

(Plus Sign) to add a contact.

5.

Touch Name, and then enter the name of the phone book contact, and then touch Done .

6.

Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done .

( Contact ).

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access codefor numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
7.

Touch Add.

To change phone book contacts
1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ), and then touch

4.

Touch

(Edit) to edit a contact.

5.

Touch the phone book contact that you want to edit.

6.

Touch Name and then edit the name of the Phone Book contact, and then touch Done .

7.

Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .

( Contact ).

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access codefor numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
8.

Touch Done .

Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.

ENWW

Set up phone book contacts

49

To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ), and then touch

4.

Touch

(Plus Sign) to add a group.

5.

Touch Name, and then enter the name of the group, and then touch Done .

6.

Touch Number of Members, select the phone book contacts you want to include in this group, and thentouch Select.

7.

Touch Create.

( Group ).

To change group phone book contacts
1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ), and then touch

4.

Touch

(Edit) to edit a group.

5.

Touch the group phone book contact that you want to edit.

6.

Touch Name and then edit the name of the group phone book contact, and then touch Done .

7.

Touch Number of Members.

8.

If you want to add a contact to the group, touch( Group ).

(Plus Sign). Touch a contact name, and then touch

Select.
If you want to remove a contact from the group, touch to deselect the contact.
9.

Touch Done .

Delete phone book contacts
You can delete phone book contacts or group phone book contacts.

50

1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ), and then touch

4.

Touch

(Edit).

5.

Touch the name of the phone book contact you want to delete.

6.

Touch Delete.

7.

Touch Yes to confirm.

Chapter 5 Fax( Contact ).

ENWWPrint a list of phone book contacts
You can print a list of your phone book contacts.
1.

Load paper in the tray. For more information, see Load paper.

2.

From the printer control panel display, touch Fax .

3.

Touch Setup , and then touch Reports .

4.

Touch Print Phone Book.

Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps tochange the initial settings or to configure other options for faxing.
●

Configure the fax header●

Set the answer mode (Auto answer)●

Set the number of rings before answering●

Change the answer ring pattern for distinctive ring●Set the dial type●

Set the redial options●

Set the fax speed●

Set the fax sound volume

Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printercontrol panel, as described here.
NOTE:

In some countries/regions, the fax header information is a legal requirement.

To set or change the fax header
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Fax Header.

4.

Enter your personal or company name, and then touch Done .

5.

Enter your fax number, and then touch Done .

Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.

ENWW

●

Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printeranswers all incoming calls and faxes.

●

Turn off the Auto Answer setting if you want to receive faxes manually. You must be available torespond in person to the incoming fax call or else the printer does not receive faxes.

Change fax settings

51

To set the answer mode
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Auto Answer to turn it on or off.

You may also access this feature by pressing(the Fax Status button) on the Home screen.

Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls areautomatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as theprinter, because you want the answering machine to answer the phone before the printer does. The numberof rings to answer for the printer should be greater than the number of rings to answer for the answeringmachine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answeringmachine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Rings to Answer .

4.

Touch to set the number of rings.

5.

Touch Done .

Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set
up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings fora fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on thiscall, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings .
NOTE:

52

Chapter 5 Fax

The printer cannot receive faxes when the main phone number is off the hook.

ENWW

To change the answer ring pattern for distinctive ring
1.

Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer).

2.

From the printer control panel display, touch Fax .

3.

Touch Setup , and then select Preferences .

4.

Touch Distinctive Ring .

5.

A message appears stating that this setting should not be changed unless you have multiple numberson the same telephone line. Touch Yes to continue.

6.

Do one of the following:●

Touch one ring pattern, touch Fax Wizard, and then follow the wizard.

●

Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.

NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it finishes, the ring pattern is automatically set to the default, which is All Standard Rings .
NOTE: If you are using a PBX phone system that has different ring patterns for internal and externalcalls, you must call the fax number from an external number.

Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE:

The pulse-dialing option is not available in all countries/regions.

To set the dial type1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Dial Type.

4.

Touch to select Tone or Pulse.

Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, theprinter attempts to redial based on the settings for the redial options. Use the following procedure to turn theoptions on or off.

ENWW

●

Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .

●No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is Off .

●Connection problem redial: If this option is turned on, the printer redials automatically if there has beena problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .

Change fax settings53

To set the redial options
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Auto Redial .

4.

Touch Busy Redial , No Answer Redial , or Connection Problem Redial to switch it on or off.

Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:●

An Internet phone service●

A PBX (private branch exchange) system●

Fax on Voice over Internet Protocol (VoIP)●

An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, try using a slower Speed . The following tableprovides the available fax speed settings.
Fax speed setting

Fax speed

Fastv.34 (33600 bps)

Mediumv.17 (14400 bps)

Slowv.29 (9600 bps)

To set the fax speed
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Speed .

4.

Touch to select an option.

Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Preferences .

3.

Touch Fax Volume.

4.

Touch to select Soft, Loud, or Off .

You may also access this feature by pressing

54

Chapter 5 Fax(the Fax Status button) on the Home screen.

ENWWFax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:●

DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)●

PBX: A private branch exchange (PBX) phone system.

●

ISDN: An integrated services digital network (ISDN) system.

●

VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using theInternet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.

HP printers are designed specifically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters orconverters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, inall digital environments, or with all digital-to-analog converters. It is always recommended that you discusswith the telephone company directly for the correct setup options based on their line services provided.

Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with yourprinter by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
●

Dial a special access code along with the fax number.

●

Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on theprinter. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or yourlocal service provider for further assistance.

Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels.
ENWW

Fax and digital phone services

55

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not needto replace the cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more
information, see Work with cartridges.
This section contains the following topics:●

Print fax confirmation reports●

Print fax error reports●

Print and view the fax log●

Clear the fax log●

Print the details of the last fax transaction●

Print a Caller ID Report●

View the Call History

Print fax confirmation reports
You can print a confirmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned off, a confirmation message appears briefly on the control panel after
each fax is sent or received.
To enable fax confirmation
1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Reports and touch Fax Confirmation .

4.

Touch to select one of the following options.
Off

Does not print a fax confirmation report when you send and receive faxes successfully. This is thedefault setting.

On (Fax Send)

Prints a fax confirmation report for every fax you send.

On (Fax Receive)

Prints a fax confirmation report for every fax you receive.

On (Fax Send and Fax
Receive)

Prints a fax confirmation report for every fax you send and receive.

To include an image of the fax on the report

56

1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Reports and touch Fax Confirmation .

4.

Touch On (Fax Send) or On (Fax Send and Fax Receive) .

5.

Touch Fax confirmation with image.

Chapter 5 Fax

ENWW

Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error duringtransmission or reception.
To set the printer to print fax error reports automatically1.

From the printer control panel display, touch Fax .

2.

Touch Setup .

3.

Touch Reports and touch Fax Error Reports.

4.

Touch to select one of the following.
On (Fax Send and Fax
Receive)

Prints whenever a fax error occurs.

Off

Does not print any fax error reports.

On (Fax Send)

Prints whenever a transmission error occurs. This is the default setting.

On (Fax Receive)

Prints whenever a receiving error occurs.

Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Reports .

3.

Touch Print Fax Reports .

4.

Touch Last 30 Transactions Fax Logs .

5.

Touch Print to begin printing.

Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Tools.

3.

Touch Clear Fax Logs/Memory.

Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report

ENWW

1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Reports .

Use reports

57

3.

Touch Print Fax Reports .

4.

Touch Last Transaction Log.

5.

Touch Print to begin printing.

Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1.

From the printer control panel display, touch Fax .

2.

Touch Setup , and then touch Reports .

3.

Touch Print Fax Reports .

4.

Touch Caller ID Report.

5.

Touch Print to begin printing.

View the Call History
You can view a list of all the calls placed from the printer.
NOTE:

You cannot print the call history.

To view the call history
1.

From the printer control panel display, touch Fax .

2.

Touch Send Now.

3.

Touch

( Phone book ).

4.

Touch

( Call history ).

Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment andservices you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some
important fax settings such as the answer mode and fax header information. You can access these tools
through the HP printer software. After you run these tools, follow the procedures in this section to complete
your fax setup.
This section contains the following topics:

58●

Set up faxing (parallel phone systems)●

Serial-type fax setup●

Test fax setup

Chapter 5 Fax

ENWW

Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phonesystem.
●If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the "2-EXT" port on theprinter. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.

●If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line byusing the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
the telephone wall jack.

Table 5-1 Countries/regions with a parallel-type phone system
Argentina

Australia

BrazilCanada

Chile

China

Colombia

GreeceIndia

Indonesia

Ireland

Japan

Korea

Latin America

Malaysia

MexicoPhilippines

PolandPortugal

RussiaSaudi Arabia

SingaporeSpain

TaiwanThailandUSA

Venezuela

VietnamIf you are unsure which kind of telephone system you have (serial or parallel), check with your telephonecompany.
This section contains the following topics:

ENWW

●

Select the correct fax setup for your home or office●Case A: Separate fax line (no voice calls received)●

Case B: Set up the printer with DSL●

Case C: Set up the printer with a PBX phone system or an ISDN line●

Case D: Fax with a distinctive ring service on the same line●

Case E: Shared voice/fax line●

Case F: Shared voice/fax line with voice mail●Case G: Fax line shared with computer modem (no voice calls received)

Additional fax setup

59●Case H: Shared voice/fax line with computer modem●

Case I: Shared voice/fax line with answering machine●

Case J: Shared voice/fax line with computer modem and answering machine●

Case K: Shared voice/fax line with computer dial-up modem and voice mailSelect the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the same phoneline with the printer. This is important because you might need to connect some of your existing officeequipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1.

Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems).

2.

3.

a.

Serial-type telephone system—See Serial-type fax setup.

b.

Parallel-type telephone system—Go to step 2.

Select the combination of equipment and services sharing your fax line.
●

DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)●

PBX: A private branch exchange (PBX) phone system.

●

ISDN: An integrated services digital network (ISDN) system.

●

Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with different ring patterns.

●

Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.

●

Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:●

Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?

●

Do you send and receive email messages on your computer through a dial-up connection?

●

Do you access the Internet from your computer through a dial-up connection?

●

Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.

●

Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.

From the following table, select the combination of equipment and services applicable to your home oroffice setting. Then look up the recommended fax setup. Step-by-step instructions are included for eachcase in the sections that follow.

NOTE: If your home or office setup is not described in this section, set up the printer as you would a regularanalog phone. Connect one end of the phone cord to your telephone wall and the other end to the port
labeled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

60

Chapter 5 Fax

ENWWOther equipment or services sharing your fax line
DSL

PBX

Distinctive
ring service

Voice
calls

Computer dialup modem

Recommended fax setup
Answeringmachine

Voice mailservice
Case A: Separate fax line (novoice calls received)
Case B: Set up the printer with
DSL
Case C: Set up the printer witha PBX phone system or an
ISDN line
Case D: Fax with a distinctive
ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax linewith voice mailCase G: Fax line shared withcomputer modem (no voice
calls received)
Case H: Shared voice/fax linewith computer modem
Case I: Shared voice/fax linewith answering machine
Case J: Shared voice/fax linewith computer modem andanswering machine
Case K: Shared voice/fax linewith computer dial-up modem
and voice mailCase A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Figure 5-1 Back view of the printer

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61

1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

To set up the printer with a separate fax line
1.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

2.

Turn on the Auto Answer setting.

3.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4.

Run a fax test.

When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives thefax.

Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer.
The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes withthe printer.
Figure 5-2 Back view of the printer1

Telephone wall jack.

2

DSL (or ADSL) filter and cord supplied by your DSL provider.

3

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

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1.

Obtain a DSL filter from your DSL provider.

2.

Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able tofax successfully. This special phone cord is different from the phone cords you might already have inyour home or office.
You might need to obtain additional phone cords for this setup.

3.

Connect an additional phone cord from the DSL filter to the telephone wall jack.

4.

Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do thefollowing:●If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port thatis designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

●

If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The callwaiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn off
the call-waiting tone.

●

If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.

●

You might need to connect the phone cord to your country/region adapter.

If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to havemultiple phone numbers on one phone line, each with a different ring pattern, set up the printer as describedin this section.

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63Figure 5-3 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

To set up the printer with a distinctive ring service
1.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

2.

Turn on the Auto Answer setting.

3.

Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring tomatch the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, basedon this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring.

4.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5.

Run a fax test.

The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other officeequipment (or voice mail) on this phone line, set up the printer as described in this section.

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Figure 5-4 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

3

Telephone (optional).

To set up the printer with a shared voice/fax line
1.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

2.

3.

4.

Do one of the following:●If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.

●

If you have a serial-type phone system, you might plug your phone directly on top of the printercable which has a wall plug attached to it.

Now you need to decide how you want the printer to answer calls, automatically or manually:●

If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the callis a voice call, you need to answer it before the printer answers the call. To set up the printer toanswer calls automatically, turn on the Auto Answer setting.

●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn off the Auto Answer setting.

Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

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Case F: Shared voice/fax line with voice mailIf you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mailservice through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company tosubscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure 5-5 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

To set up the printer with voice mail1.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE: You might need to connect the phone cord to your country/region adapter.

2.

Turn off the Auto Answer setting.

3.

Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with theprinter. You cannot use both your modem and the printer simultaneously. For example, you cannot use theprinter for faxing while you are using your computer dial-up modem to send an email or access the Internet.

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●

Set up the printer with a computer dial-up modem●

Set up the printer with a computer DSL/ADSL modem

Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 5-6 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

3

Computer with modem.

To set up the printer with a computer dial-up modem
1.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

2.

Find the phone cord that connects from the back of your computer (your computer dial-up modem) toa telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.

3.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

4.

If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printercannot receive faxes.

5.

Turn on the Auto Answer setting.

6.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7.

Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.

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Additional fax setup67

If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.

1

Telephone wall jack.

2

Parallel splitter.

3

DSL/ADSL filter.
Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the otherend of the cord to the DSL/ADSL filter.
You might need to connect the phone cord to your country/region adapter.

4

Computer.

5Computer DSL/ADSL modem.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-7 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem
1.

Obtain a DSL filter from your DSL provider.

2.

Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

68

3.

Connect the DSL filter to the parallel splitter.

4.

Connect the DSL modem to the parallel splitter.

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5.

Connect the parallel splitter to the wall jack.

6.

Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives thefax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case H: Shared voice/fax line with computer modem
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●

Shared voice/fax with computer dial-up modem●

Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called acoupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 portson the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-8 Example of a parallel splitter

Figure 5-9 Back view of the printer

ENWW

1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.

3

Parallel splitter.

Additional fax setup

694Computer with modem.

5

Telephone.

To set up the printer on the same phone line as a computer with two phone ports
1.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

2.

Find the phone cord that connects from the back of your computer (your computer dial-up modem) to atelephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3.

Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE:

5.

You might need to connect the phone cord to your country/region adapter.

If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printercannot receive faxes.

6.

7.

Now you need to decide how you want the printer to answer calls, automatically or manually:●

If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the callis a voice call, you need to answer it before the printer answers the call. To set up the printer toanswer calls automatically, turn on the Auto Answer setting.

●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn off the Auto Answer setting.

Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem

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1

Telephone wall jack.

2

Parallel splitter.

3

DSL/ADSL filter.

4

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

5

DSL/ADSL modem.

6Computer.

7

Telephone.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-10 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem
1.

Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service
need to be connected to additional DSL filters to avoid noise when making voice calls.

2.

Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

3.

ENWW

If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on theback of the printer, and then connect a phone to this port.

Additional fax setup

71

4.

Connect the DSL filter to the parallel splitter.

5.

Connect the DSL modem to the parallel splitter.

6.

Connect the parallel splitter to the wall jack.

7.

Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives thefax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answeringmachine that answers voice calls at this phone number, set up the printer as described in this section.
Figure 5-11 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

3

Answering machine.

4

Telephone (optional).

To set up the printer with a shared voice/fax line with answering machine
1.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

2.

Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT
on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with theprinter.

3.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

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4.

(Optional) If your answering machine does not have a built-in phone, for convenience you might want toconnect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase anduse a parallel splitter (also known as a coupler) to connect both the answering machine and telephone tothe printer. You can use standard phone cords for these connections.

5.

Turn on the Auto Answer setting.

6.

Set your answering machine to answer after a low number of rings.

7.

Change the Rings to Answer setting on the printer to the maximum number of rings supported by yourprinter. (The maximum number of rings varies by country/region.)8.

Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set, and thenplays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both yourmodem and the printer simultaneously. For example, you cannot use the printer for faxing while you areusing your computer dial-up modem to send an email or access the Internet.
●

Shared voice/fax line with computer dial-up modem and answering machine●

Shared voice/fax line with computer DSL/ADSL modem and answering machine

Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called acoupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 portson the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-12 Example of a parallel splitter

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Figure 5-13 Back view of the printer1

Telephone wall jack.

2"IN" phone port on your computer.

3"OUT" phone port on your computer.

4

Telephone (optional).

5

Answering machine.

6

Computer with modem.

7

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

To set up the printer on the same phone line as a computer with two phone ports
1.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

2.

Find the phone cord that connects from the back of your computer (your computer dial-up modem) to atelephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3.

Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"on the back of the computer (the computer dial-up modem).

4.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

5.

(Optional) If your answering machine does not have a built-in phone, for convenience you might want toconnect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase anduse a parallel splitter (also known as a coupler) to connect both the answering machine and telephone tothe printer. You can use standard phone cords for these connections.

6.

If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printercannot receive faxes.

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7.

Turn on the Auto Answer setting.

8.

Set your answering machine to answer after a low number of rings.

9.

Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)

10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and thenplays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine

1

Telephone wall jack.

2

Parallel splitter.

3

DSL/ADSL filter.

4

Phone cord connected to the 1-LINE port on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

5

DSL/ADSL modem.

6Computer.

7

Answering machine.

8

Telephone (optional).

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.

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75

Figure 5-14 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem
1.

Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.

2.

Connect one end of the phone cord to the DSL/ADSL filter, and then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

3.

Connect the DSL/ADSL filter to the splitter.

4.

Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with theprinter.

5.

Connect the DSL modem to the parallel splitter.

6.

Connect the parallel splitter to the wall jack.

7.

Set your answering machine to answer after a low number of rings.

8.

Change your Rings to Answer setting on the printer to the maximum number of rings supported by theprinter.
NOTE: The maximum number of rings varies by country/region.

9.

Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set, and thenplay your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Case K: Shared voice/fax line with computer dial-up modem and voice mailIf you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on thesame phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company tosubscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

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Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using yourcomputer dial-up modem to send an email or access the Internet.
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●

If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-15 Example of a parallel splitter●

If your computer has two phone ports, set up the printer as follows:
Figure 5-16 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.

3

Computer with modem.

4

Telephone.

To set up the printer on the same phone line as a computer with two phone ports
1.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

2.

Find the phone cord that connects from the back of your computer (your computer dial-up modem) to atelephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3.

Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.

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5.

If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printercannot receive faxes.

6.

Turn off the Auto Answer setting.

7.

Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.

Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Configuration website for your country/region.
Austria

www.hp.com/at/faxconfig

Germany

www.hp.com/de/faxconfig

Switzerland (French)www.hp.com/ch/fr/faxconfig

Switzerland (German)

www.hp.com/ch/de/faxconfig

United Kingdom

www.hp.com/uk/faxconfig

Finlandwww.hp.fi/faxconfig

Denmark

www.hp.dk/faxconfig

Swedenwww.hp.se/faxconfig

Norwaywww.hp.no/faxconfig

Netherlands

www.hp.nl/faxconfig

Belgium (Dutch)www.hp.be/nl/faxconfig

Belgium (French)www.hp.be/fr/faxconfig

Portugalwww.hp.pt/faxconfig

Spainwww.hp.es/faxconfig

Francewww.hp.com/fr/faxconfig

Irelandwww.hp.com/ie/faxconfig

Italy

www.hp.com/it/faxconfig

Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:78●

Tests the fax hardware●

Verifies the correct type of phone cord is connected to the printer●Checks that the phone cord is plugged into the correct port

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●

Checks for a dial tone●

Checks for an active phone line●

Tests the status of your phone line connection

The printer prints a report with the results of the test. If the test fails, review the report for information on
how to fix the problem and rerun the test.
To test fax setup via the printer control panel
1.

Set up the printer for faxing according to your particular home or office setup instructions.

2.

Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.

3.

From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch( Setup ).

4.

Touch Fax Setup .

5.

Touch Tools , and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.

6.

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Review the report.
●

If the test passes and you are still having problems faxing, check the fax settings listed in thereport to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

●

If the test fails, review the report for more information on how to fix any problems found.

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79

6

Web Services
This section contains the following topics:●

What are Web Services?

●

Set up Web Services●

Use Web Services●

Remove Web Services

What are Web Services?
The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet
cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
HP ePrint●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint .
NOTE: You can sign up for an account on HP Connected (might not be available in all countries/
regions), and sign in to configure the ePrint settings.
Once you have signed up for an account on HP Connected (might not be available in all countries/
regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control
who can use your printer's HP ePrint email address to print, and get help for HP ePrint .

Print apps●

Print apps allow you to easily locate and print preformatted web content, directly from your printer. You
can also scan and store your documents digitally on the Web.

●

Print apps provide a wide range of content, from store coupons to family activities, news, travel, sports,
cooking, photos, and many more. You can even view and print your online images from popular photosites.

●

Certain print apps also allow you to schedule the delivery of app content to your printer.

●

Preformatted content designed specifically for your printer means no cut-off text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.

Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.

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To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1.

From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch( Setup ).

2.

Touch Web Services Setup .

3.

Touch Accept to accept the Web Services terms of use and enable Web Services.

4.

On the screen that appears, touch OK to allow the printer to automatically check for product updates.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.

5.

If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert
When Available.

6.

When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.

To set up Web Services using the embedded web server
1.

Open the EWS. For more information, see Embedded web server.

2.

Click the Web Services tab.

3.

In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.

4.

If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then theprinter restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.

5.

When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.

To set up Web Services using the HP printer software (Windows)
1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.

3.

Click the Web Services tab.

4.

In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.

5.

If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then theprinter restarts.

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81

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6.

When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.

Use Web Services
The following section describes how to use and configure Web Services.
●

HP ePrint●

Print apps

HP ePrint
To use HP ePrint , do the following:●

Be sure you have an Internet- and email-capable computer or mobile device.

●

Enable Web Services on the printer. For more information, see Set up Web Services.

TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest
features, visit HP Connected This site might not be available in all countries/regions..
To print documents using HP ePrint
1.

On your computer or mobile device, open your email application.

2.

Create a new email message, and then attach the file that you want to print.

3.

Enter the HP ePrint email address in the “To” field, and then select the option to send the email
message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint
server does not accept print jobs if there are multiple email addresses.

To find the HP ePrint email address
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard and then do one of the following.
a.

Touch

( Setup ), then touch Web Services Setup, and then touch Touch Display Email Address.

b.

Touch or swipe down the tab at the top of the screen to open the Dashboard, then touch( Setup ), and then touch Web Services Setup.

2.

Touch Print Info. The printer prints an information page that contains the printer code and instructions
on how to customize the email address.

To turn off HP ePrint

82

1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( HP ePrint ), and then touch(Web Services Settings).
Dashboard, touch

2.

Touch HP ePrint , and then touch Off .

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NOTE:To remove all Web Services, see Remove Web Services.

Print apps
Print apps allow you to easily locate and print preformatted web content, directly from your printer.
To use print apps
1.

From the Home screen, then touch Apps .

2.

Touch the print app you want to use.

For more information about individual print app, visit HP Connected . This site might not be available in all
countries/regions.
To manage print apps●

You can manage your print apps with HP Connected . This site might not be available in all countries/
regions. You can add, configure, or remove print apps, and set the order in which they appear on yourprinter control panel display.

Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1.

From the top of the screen, touch or swipe down the tab to open the Dashboard, touchand then touch2.

( HP ePrint ),(Web Services Settings).

Touch Remove Web Services.

To remove Web Services using the embedded web server

ENWW

1.

Open the EWS. For more information, see Embedded web server.

2.

Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3.

Click Remove Web Services.

4.

Click Yes to remove Web Services from your printer.

Remove Web Services

83

7Work with cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
TIP:

If you have problems copying documents, see Printing issues.

This section contains the following topics:●

Information on cartridges and the printhead●Check the estimated ink levels●

Replace the cartridges●

Order cartridges●

Store printing supplies●

Anonymous usage information storage●

Ink cartridge warranty information

Information on cartridges and the printheadThe following tips help maintain HP cartridges and ensure consistent print quality.
●

The instructions in this guide are for replacing cartridges, and are not intended for first time installation.

●

Keep all cartridges in the original sealed packages until they are needed.

●

Be sure to turn off the printer properly. For more information, see Turn the printer off .

●Store cartridges at room temperature (15-35° C or 59-95° F).

●

Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

●

Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.

●

If you are transporting the printer, do the following to prevent ink leaking from the printer or otherdamage from occurring to the printer:●

Make sure you turn off the printer by pressing(the Power button). Wait until all sounds ofinternal motion stop before unplugging the printer.

●

Make sure you leave the cartridges installed.

●

The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges
are missing.
Related topics●

84

Check the estimated ink levels

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Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel▲

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch(Ink) to check the estimated ink levels.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not haveto replace the cartridges until prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used inanother printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in theinitialization process, which prepares the printer and cartridges for printing, and in printhead servicing, whichkeeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see www.hp.com/go/inkusage .

Replace the cartridges
NOTE:

For information on recycling used ink supplies, see HP inkjet supplies recycling program.

If you do not already have replacement cartridges for the printer, see Order cartridges.
NOTE:

At this time, some portions of the HP website are available in English only.

NOTE:

Not all cartridges are available in all countries/regions.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges
are missing.
To replace the cartridges
1.

Make sure the printer is turned on and the scanner lid is closed.

2.

Open the cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.

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85

86

3.

Press the front of the cartridge to release it, and then remove it from the slot.

4.

Remove the new cartridge from its packaging.

Chapter 7 Work with cartridges

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5.

Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installedin the slot.

Make sure that the color-coded letter on the cartridge matches that on the slot.

6.

Repeat steps 3 through 5 for each cartridge you are replacing.

7.

Close the cartridge access door.

Order cartridges
To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in
English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in yourcountry.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can find the cartridge number in the following places:●

In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking Ink
Gauge. For more information, see Embedded web server.

●On the printer status report (see Understand printer reports).

●

On the label of the cartridge you are replacing.

●On a sticker inside the printer. Open the cartridge access door to locate the sticker.

NOTE:

The Setup cartridge that comes with the printer is not available for separate purchase.

Store printing supplies
Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health,be sure to turn off the printer properly when the printer is not in use. For more information, see Turn theprinter off .

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87Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer,
which might include the following: the number of pages printed using the cartridge, the page coverage,
frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data collectedfrom the cartridge memory chip does not contain information that can be used to identify a customer or userof the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read andstudied in order to improve future HP printers. HP partners who assist in recycling this cartridge might haveaccess to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory
chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after
you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information inaccessible
by turning off the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Preferences , and then touch Store Anonymous Usage Information to turn it off.

NOTE: To turn the usage information function on, restore the factory defaults. For more information about
how to restore the defaults, see Restore original factory defaults and settings.
NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability tocollect the printer's usage information.

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This
warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the
product as indicated:

88

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8

Network setup
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Embedded web server.
This section contains the following topics:●

Set up the printer for wireless communication●

Change network settings●

Use Wi-Fi Direct

Set up the printer for wireless communication●

Before you begin●

Set up the printer on your wireless network●

Change the connection type●

Test the wireless connection●

Turn on or off the wireless capability of the printerNOTE:

If you encounter problems connecting the printer, see Network and connection issues.

TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center ( www.hp.com/go/wirelessprinting ).

Before you begin
Ensure the following:●

The printer is not connected to the network using an Ethernet cable.

●

The wireless network is set up and working properly.

●

The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wirelesspassword.
●

The wireless network name is the name of your wireless network.

●

The wireless password prevents other people from connecting to your wireless network without yourpermission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security password or cannot remember this information, see thedocumentation provided with your computer or with the wireless router. If you still cannot find thisinformation, contact your network administrator or the person who set up the wireless network.

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Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE:

Before you proceed, go through the list at Before you begin.

1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch(Wireless).

2.

Touch

3.

Touch Wireless Settings.

4.

Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5.

Follow the display instructions to complete the setup.

( Settings ).

If you are already using the printer with a different type of connection, such as a USB connection, follow the
instructions in Change the connection type to set up the printer on your wireless network.

Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wirelessconnection).
NOTE:

Connecting an Ethernet cable turns off the wireless capability of the printer.

To change from an Ethernet connection to a wireless connection (Windows)
1.

Remove the Ethernet cable from the printer.

2.

Run the Wireless Setup Wizard to make the wireless connection. For more information, see Set up theprinter on your wireless network.

To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin.
1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

Click Tools.

3.

Click Device Setup & Software.

4.

Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

To change from a USB or Ethernet connection to a wireless connection (OS X)
1.

Connect the printer to your wireless network.

2.

Use 123.hp.com to change the software connection to wireless for this printer.
Learn more about how to change from a USB to wireless connection. Click here to go online for more

information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB or Ethernet connection (Windows)●

90

Connect the USB or Ethernet cable to the printer.

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To change from a wireless connection to a USB or Ethernet connection (OS X)
1.

Open System Preferences .

2.

Click Printers & Scanners .

3.

Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.

4.

Connect the printer to your computer or network using either a USB or Ethernet cable.

5.

Click + below the list of printers at the left.

6.

Select the new printer from the list.

7.

Choose your printer model name from the Use pop-up menu.

8.

Click Add.

Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test reportprovides information about the printer status, hardware (MAC) address, and IP address. If there is a problem
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
To print the wireless test report
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the(the Wireless button), and then touch( Settings ).
Dashboard, touch

2.

Touch Print Reports.

3.

Touch Wireless Test Report.

Turn on or off the wireless capability of the printerThe blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the
Wireless light.
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the(the Wireless button), and then touch( Settings ).
Dashboard, touch

2.

Touch Wireless Settings.

3.

Touch Wireless to switch it on or off.

Change network settings
From the printer control panel, you can set up and manage your printer's wireless connection and perform avariety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or off.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, andfirewall settings).

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To print network settings
Do one of the following:●

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard. Touch(Wireless) or(Ethernet) to display the network status screen. Touch Print
Details to print the network configuration page.

●

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch( Setup ), touch Reports , and then touch Network Configuration Report.

To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch( Setup ), and then touch Network Setup.

2.

Touch Ethernet Settings.

3.

Select Advanced Settings.

4.

Touch Link Speed.

5.

Touch the appropriate option that matches your network hardware.

To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are anadvanced user and want to use different settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using
Automatic mode. This allows the router to configure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ), and then touch Network Setup.
Dashboard, touch

2.

Touch Ethernet Settings or Wireless Settings.

3.

Touch Advanced Settings.

4.

Touch IP Settings.
A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.

5.

92

To change the settings manually, touch Manual (Static), and then enter the appropriate information for
the following settings:●

IP Address●

Subnet Mask●

Default Gateway●

DNS Address

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6.

Enter your changes, and then touch Done .

7.

Touch OK .

Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capabledevice—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct●

Make sure your computer or mobile device has the necessary software.
–

If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first andthen install the printer software. Select Wireless when prompted by the printer software for aconnection type.

–

If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.

●

Make sure Wi-Fi Direct for your printer is turned on.

●

Up to five computers and mobile devices can use the same Wi-Fi Direct connection.

●

Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or toa network using a wireless connection.

●

Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn on Wi-Fi Direct1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch(Wi-Fi Direct).

2.

Touch

3.

If the display shows that Wi-Fi Direct is Off , touch Wi-Fi Direct and then switch it on.

( Settings ).

TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
To change connection method

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1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the(Wi-Fi Direct).
Dashboard, and then touch

2.

Touch

3.

Touch Connection Method and then select Automatic or Manual .

( Settings ).

Use Wi-Fi Direct93

To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You candownload this plugin from the Google Play application store.
1.

Make sure you have turned on Wi-Fi Direct on the printer.

2.

Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided withthe mobile device.

3.

From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.

4.

From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OfficeJet
Pro 6960 (where ** are the unique characters to identify your printer and XXXX is the printer model
located on the printer) to connect your mobile device.
If the mobile device is not automatically connected to the printer, follow the instructions on the printercontrol panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the
PIN code on your mobile device.
When the mobile device is successfully connected to the printer, the printer starts printing.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1.

Make sure you have turned on Wi-Fi Direct on the printer.

2.

Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3.

From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify yourprinter).
Enter the Wi-Fi Direct password when prompted.

4.

Print your document.

To print from a wireless-capable computer (Windows)
1.

Make sure you have turned on Wi-Fi Direct on the printer.

2.

Turn on the computer's Wi-Fi connection. For more information, see the documentation provided withthe computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3.

From the computer, connect to a new network. Use the process you normally use to connect to a newwireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shownsuch as DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.

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4.

Proceed to step 5 if the printer has been installed and connected to the computer over a wirelessnetwork. If the printer has been installed and connected to your computer with a USB cable, follow thesteps below to install the printer software using the Wi-Fi Direct connection.
a.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

b.

Click Tools.

c.

Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,
do not select the Convert a USB connected printer to wireless option.

5.

d.

When the Connection Options software screen appears, select Wireless.

e.

Select your HP printer from the detected printer list.

f.

Follow the onscreen instructions.

Print your document.

To print from a wireless-capable computer (OS X)
1.

Make sure you have turned on Wi-Fi Direct on the printer.

2.

Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.

3.

Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet Pro 6960 (where** are the unique characters to identify your printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.

4.

Add the printer.
a.

Open System Preferences .

b.

Depending on your operating system, click Printers & Scanners .

c.

Click + below the list of printers at the left.

d.

Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.

Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At thistime, this website might not be available in all languages.

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Use Wi-Fi Direct95

9Printer management tools
This section contains the following topics:●

Toolbox (Windows)●

HP Utility (OS X)●

Embedded web server

Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
To open the Toolbox
1.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

2.

Click Print, Scan & Fax .

3.

Click Maintain Your Printer.

HP Utility (OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and findwebsite support information.
NOTE:

The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do notneed to replace ink cartridges until print quality becomes unacceptable.
Double-click HP Utility in the HP folder in the Applications folder.

Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE:

To view or change some settings, you might need a password.

NOTE: You can open and use the embedded web server without being connected to the Internet. However,some features are not available.

96●

About cookies●

Open the embedded web server●

Embedded web server cannot be opened

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About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you arebrowsing. These files let the EWS recognize your computer the next time you visit. For example, if you haveconfigured the EWS language, a cookie helps remember which language you have selected so that the nexttime you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specific preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie isoffered, which allows you to decide which cookies to accept or refuse. You can also use your browser toremove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:●

Using some setup wizards●

Remembering the EWS browser language setting●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.

Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1.

Find out the IP address or hostname of the printer by touching(Wireless) or(Ethernet) or by

printing a network configuration page.
NOTE: The printer must be on a network and must have an IP address.
2.

In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.

To open the embedded web server through Wi-Fi Direct1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch(Wi-Fi Direct).

2.

Touch

3.

If the display shows that Wi-Fi Direct is Off , touch Wi-Fi Direct and then switch it on.

4.

From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, forexample: DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify your printer).

( Settings ).

Enter the Wi-Fi Direct password when prompted.
5.

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In a supported web browser on your computer, type the following address: http://
192.168.223.1.

Embedded web server

97Embedded web server cannot be opened
Check your network setup●

Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

●

Make sure the network cable is securely connected to the printer.

●

Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer●

Make sure the computer that you are using is connected to the same network as the printer.

Check your web browser●

Make sure the web browser meets the minimum system requirements.

●

If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For
more information, see the documentation available with your web browser.

●

Make sure JavaScript and cookies are enabled in your web browser. For more information, see thedocumentation available with your web browser.

Check the printer IP address●

Make sure the printer IP address is correct.
To find out the printer IP address, from the printer control panel, touch or swipe down the tab at the topof the screen to open the Dashboard, touch(Wireless) or(Ethernet).
To obtain the printer IP address by printing a network configuration page, from the printer control panel,touch or swipe down the tab at the top of the screen to open the Dashboard, touch( Setup ), touch
Reports , and then touch Network Configuration Page.

●

Make sure the printer IP address is valid. The printer IP address should have the similar format as therouter IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.

TIP: If you are using a computer running Windows, you can visit the HP online support website atwww.support.hp.com . This website provides information and utilities that can help you correct many
common printer problems.

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10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operatingcorrectly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
This section contains the following topics:●

Jams and paper-feed issues●

Printing issues●

Copy issues●

Scan issues●

Fax issues●

Network and connection issues●

Printer hardware issues●

Get help from the printer control panel●

Understand printer reports●

Solve problems using Web Services●

Maintain the printer●Restore original factory defaults and settings●

HP support

Jams and paper-feed issues
What do you want to do?

Clear a paper jam
Solve paper jam
issues.

NOTE:

Use an HP online troubleshooting wizard
Instructions for clearing the jam in the printer or in the document feeder and resolving issues with paper or thepaper feed.

The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.

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Jams and paper-feed issues99

To clear a paper jam from input tray
1.

Lift the output tray.

2.

Pull out the input tray to extend it.

3.

Press down the buttons on both sides of the input tray, and pull to remove the input tray.

4.

Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap,
grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.

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5.

Insert the input tray, load paper, and lower the output tray.

To clear a paper jam from print zone
1.

Press

2.

Open the ink cartridge access door.

3.

Check the paper path inside the printer.
a.

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(the Power button) to turn off the printer.

Lift the handle of the paper path cover and remove the cover.

Jams and paper-feed issues 101

b.

Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers andwheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

c.

4.

Reinsert the paper path cover until it snaps into place.

If the problem is not resolved, check the print carriage area inside the printer.
CAUTION:a.

During the process, avoid touching the cable attached to the print carriage.

If there is any jammed paper, move the print carriage to the far right of the printer, grasp thejammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers andwheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

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b.

Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.

5.

Close the ink cartridge access door.

6.

Press

(the Power button) to turn on the printer.

To clear a paper jam in the document feeder
1.

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Lift the cover of the document feeder.

Jams and paper-feed issues 103

2.

Lift the tab located on the front edge of the document feeder.

3.

Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

4.

Close the document feeder cover, pressing down firmly until it snaps into place.
If the above solutions do not resolve the problem, click here for more online troubleshooting.

Clear a print carriage jam
Resolve a print carriage jam.

Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

NOTE:

The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.

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Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●

Remove printed papers from the output tray frequently.

●

Make sure that you are printing with paper that is not wrinkled, folded, or damaged.

●

Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

●Do not use paper that is too thick or too thin for the printer.

●

Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.

●

Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

●

Do not place too much paper in the document feeder tray. For information on the maximum number ofsheets allowed in the document feeder, see Specifications .

●Do not mix different paper types and paper sizes in the input tray; the entire stack of paper in the input
tray must be the same size and type.

●

Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.

●

Do not force paper too far inside the input tray.

●

If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

●

Use paper types that are recommended for the printer.

●

If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper.
Do not load paper when the printer is printing.

Solve paper-feed problems
What kind of problem are you having?
●

●

●

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Paper is not picked up from a tray●

Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before
loading.

●

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.

●Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.

●

Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of thecurl.

Pages are skewing●

Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pullout the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.

●

Load paper into the printer only when it is not printing.

Multiple pages are being picked up

Jams and paper-feed issues 105●Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

●Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.

●

Make sure the tray is not overloaded with paper.

●

Use HP paper for optimum performance and efficiency.

Printing issues
What do you want to do?

Fix problems with page not printing (unable to print)
HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:

Troubleshoot problems withprint jobs not printing

This utility is only available for Windows operating system.

Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.

Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1.

Check for error messages from the printer display and resolve them by following the onscreen
instructions.

2.

If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, confirm that the connection is
working.

3.

Verify that the printer is not paused or offline.
To verify that the printer is not paused or offlinea.

Depending on your operating system, do one of the following:●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open theCharms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

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4.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers andFaxes.

b.

Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.

c.

On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.

d.

If you made any changes, try to print again.

Verify that the printer is set as the default printer.
To verify that the printer is set as the default printera.

b.

Depending on your operating system, do one of the following:●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open theCharms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers andFaxes.

Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.

5.

c.

If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.

d.

Try using your printer again.

Restart the print spooler.
To restart the print spoolera.

Depending on your operating system, do one of the following:
Windows 10

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i.

From the Windows Start menu, click All apps, and then click Windows System.

ii.

Click Control Panel, System and Security, and then click Administrative Tools.

iii.

Double-click Services.

iv.

Right-click the Print Spooler, and then click Properties.

v.

On the General tab, next to Startup type, make sure that Automatic is selected.

vi.

If the service is not already running, under Service status, click Start, and then click OK.

Printing issues 107

Windows 8.1 and Windows 8i.

Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.

ii.

Click or tap Control Panel, and then click or tap System and Security.

iii.

Click or tap Administrative Tools, and then double-click or double-tap Services.

iv.

Right-click or touch and hold Print Spooler, and then click Properties.

v.

On the General tab, next to Startup type, make sure that Automatic is selected.

vi.

If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.

Windows 7
i.

From the Windows Start menu, click Control Panel, System and Security, and thenAdministrative Tools.

ii.

Double-click Services.

iii.

Right-click the Print Spooler, and then click Properties.

iv.

On the General tab, next to Startup type, make sure that Automatic is selected.

v.

If the service is not already running, under Service status, click Start, and then click OK.

Windows Vistai.

From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.

ii.

Double-click Services.

iii.

Right-click the Print Spooler service, and then click Properties.

iv.

On the General tab, next to Startup type, make sure that Automatic is selected.

v.

If the service is not already running, under Service status, click Start, and then click OK.

Windows XPb.

i.

From the Windows Start menu, right click My Computer.

ii.

Click Manage, and then click Services and Applications.

iii.

Double-click Services, and then select Print Spooler.

iv.

Right-click Print Spooler, and click Restart to restart the service.

Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.

c.

If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.

d.

Try using your printer again.

6.

Restart the computer.

7.

Clear the print queue.

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To clear the print queuea.

Depending on your operating system, do one of the following:●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open theCharms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers andFaxes.

b.

Double-click the icon for your printer to open the print queue.

c.

On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes toconfirm.

d.

If there are still documents in the queue, restart the computer and try printing again after thecomputer has restarted.

e.

Check the print queue again to make sure it is clear, and then try to print again.

To check the power connection and reset the printer
1.

Make sure the power cord is firmly connected to the printer.

1Power connection to the printer2

Connection to a power outlet

2.

Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Powerbutton to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.

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3.

With the printer turned on, disconnect the power cord from the rear of the printer.

4.

Unplug the power cord from the wall outlet.

5.

Wait at least 15 seconds.

6.

Plug the power cord back into the wall outlet.

7.

Reconnect the power cord to the rear of the printer.

Printing issues 109

8.

If the printer does not turn on by itself, press the Power button to turn on the printer.

9.

Try using the printer again.

To resolve print issues (OS X)
1.

Check for error messages and resolve.

2.

Disconnect and reconnect the USB cable.

3.

Verify that the product is not paused or offline.
To verify that the product is not paused or offlinea.

In System Preferences, click Printers & Scanners .

b.

Click the Open Print Queue button.

c.

Click a print job to select it.
Use the following buttons to manage the print job:

d.
4.

●

Delete: Cancel the selected print job.

●

Hold: Pause the selected print job.

●

Resume: Continue a paused print job.

●

Pause Printer: Pause all print jobs in the print queue.

If you made any changes, try to print again.

Restart the computer.

Fix print quality issues
Step-by-step instructions for resolving most print quality issues

Troubleshoot print quality issues online

Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until thePower button light goes out before you pull the plug or turn off a power strip. This allows the printer to movethe cartridges to a capped position, where they are protected from drying out.
To improve print quality (Windows)
1.

Make sure you are using original HP cartridges.

2.

Check the printer software to make sure you have selected the appropriate paper type from the Mediadrop-down list and print quality from the Quality Settings drop-down list.
●

In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print
properties.

3.

Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.

4.

Align the printhead.

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To align the printhead from the printer software
NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to berealigned when cartridges are replaced.

5.

a.

Load letter or A4 unused plain white paper into the input tray.

b.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

c.

In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access thePrinter Toolbox.

d.

In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints analignment sheet.

Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software

6.

a.

Load letter, A4, or legal unused plain white paper into the input tray.

b.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

c.

In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access theprinter toolbox.

d.

Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks inthe color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer software

7.

a.

Load letter, A4, or legal unused plain white paper into the input tray.

b.

Open the HP printer software. For more information, see Open the HP printer software (Windows).

c.

In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access thePrinter Toolbox.

d.

Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printerproblems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.

To improve print quality (OS X)
1.

Make sure you are using original HP cartridges.

2.

Make sure you have selected the appropriate paper type and print quality in the Print dialog.

3.

Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.

4.

Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP
Advanced Photo Paper.

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Printing issues 111

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool,dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5.

Align the printhead.
To align the printhead from the softwarea.

Load Letter or A4 plain, white paper in the input tray.

b.

Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.

6.

c.

Select your printer from the list of devices at the left of the window.

d.

Click Align.

e.

Click Align and follow the onscreen instructions.

f.

Click All Settings to return to the Information and Support pane.

Print a test page.
To print a test pagea.

Load Letter or A4 plain, white paper in the input tray.

b.

Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.

7.

c.

Select your printer from the list of devices at the left of the window.

d.

Click Test Page.

e.

Click the Print Test Page button, and follow the onscreen instructions.

If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead
automatically.
To automatically clean the printheada.

Load Letter or A4 plain, white paper in the paper tray.

b.

Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.

c.

Select your printer from the list of devices at the left of the window.

d.

Click Clean Printheads.

e.

Click Clean, and follow the onscreen instructions.
CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink andshortens the life of the print head.

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NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support.
f.

Click All Settings to return to the Information and Support pane.

To improve print quality from the printer display
1.

Make sure you are using original HP cartridges.

2.

Make sure you have selected the appropriate paper type and print quality.

3.

Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.

4.

Align the printhead.
To align the printhead from the printer display

5.

a.

Load Letter, A4, or legal unused plain white paper into the input tray.

b.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch( Setup ).

c.

Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions.

Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display

6.

a.

Load letter, A4, or legal unused plain white paper into the input tray.

b.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touchc.

Touch Reports .

d.

Touch Print Quality Report.

Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks inthe color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer display

7.

a.

Load Letter, A4, or legal unused plain white paper into the input tray.

b.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touchc.

Touch Printer Maintenance , select Clean Printhead, and then follow the onscreen instructions.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printerproblems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.

Copy issues
Troubleshoot copy problems

Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

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Copy issues 113

NOTE:The HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success

Scan issues
HP Print and Scan
Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

Solve scan problems

Use an HP online troubleshooting wizard.

NOTE:

This utility is only available for Windows operating system.

Get step-by-step instructions if you cannot create a scan or if your scans are low quality.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success

Fax issues
Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.

Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:●

Tests the fax hardware●

Verifies that the correct type of phone cord is connected to the printer●Checks that the phone cord is plugged into the correct port●

Checks for a dial tone●

Tests the status of your phone line connection●

Checks for an active phone line

To test fax setup via the printer control panel
1.

Set up the printer for faxing according to your particular home or office setup instructions.

2.

Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting
the test.

3.

On the Fax screen, flick to the right and touch Setup , touch Setup Wizard, and then follow the onscreen
instructions.
The printer displays the status of the test on the display and prints a report.

4.

Review the report.

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●

If the fax test failed, review the solutions below.

●

If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.

What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For moredetailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed●

Turn the printer off by pressing(the Power button) located on the front left side of the printer andthen unplug the power cord from the back of the printer. After a few seconds, plug the power cord inagain, and then turn the power on. Run the test again. If the test fails again, continue reviewing thetroubleshooting information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.

●

If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure theprinter is not busy completing another task, such as receiving a fax or making a copy. Check the display
for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state
before running the test.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is readyfor faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to www.support.hp.com . This website provides information and utilities that can help you correctmany common printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed●

Check the connection between the telephone wall jack and the printer to make sure the phone cord issecure.

●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company andhave them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is readyfor faxing.

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Fax issues 115

The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1.

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive
faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
Figure 10-1 Back view of the printer1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.

2.

After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sureit passes and the printer is ready for faxing.

3.

Try to send or receive a test fax.

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The "Using Correct Type of Phone Cord with Fax" test failed●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.

1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord issecure.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

The "Dial Tone Detection" test failed

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●

Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To findout if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company andhave them check the line.

●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

●If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.

●

Check to make sure the country/region setting is set appropriately for your country/region. If thecountry/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

Fax issues 117

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect theprinter to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is readyfor faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have themcheck the phone line.
The "Fax Line Condition" test failed●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect theprinter to an analog phone line and try sending or receiving a fax.

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord issecure.

●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.

●

Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To findout if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.

●●

If the Fax Line Condition Test passes without the other equipment, then one or more pieces of theequipment is causing problems; try adding them back one at a time and rerunning the test eachtime, until you identify which piece of equipment is causing the problem.

●

If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is readyfor faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact yourtelephone company and have them check the phone line.

Troubleshoot fax problems
Troubleshoot fax problems

Use an HP online troubleshooting wizard.
Resolve problems sending or receiving a fax or faxing to your computer.

NOTE:

The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for specific fax problems
What kind of fax problem are you having?

The display always shows Phone Off Hook●

HP recommends using a 2-wire phone cord.

●

Other equipment that uses the same phone line as the printer might be in use. Make sure extensionphones (phones on the same phone line, but not connected to the printer) or other equipment are not in

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use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off thehook, or if you are using a computer dial-up modem to send email or access the Internet.

The printer is having problems sending and receiving faxes●

Make sure the printer is turned on. Look at the display on the printer. If the display is blank and(thePower button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected tothe printer and plugged into a power outlet. Press(the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.

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●

If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory isfull (limited by printer memory).

●

Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of theprinter and the other end to your telephone wall jack, as shown in the illustration.

1

Telephone wall jack.

2

Connect the phone cord to the port labelled 1-LINE on the back of the printer.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company forservice.

●

Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.

●

Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printercannot send or receive a fax until the error condition is resolved.

●

The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jackand listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. If the problem persists, contact your telephone company.

●

If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or
you cannot fax successfully.

Fax issues 119●Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

●

If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible.

●

If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of thephone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you
hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending andreceiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem off, contact your DSL provider for support.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector thatplugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to thetelephone wall jack.

The printer cannot receive faxes, but can send faxes●

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on theprinter is set to All Standard Rings .

●If Auto Answer is set to Off , you need to receive faxes manually; otherwise, the printer cannot receive
the fax.

●

If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming
fax calls.

●

If you have a computer dial-up modem on the same phone line with the printer, check to make sure thatthe software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.

●

If you have an answering machine on the same phone line with the printer, you might have one of thefollowing problems:●Your answering machine might not be set up correctly with the printer.

●

Your outgoing message might be too long or too loud to allow the printer to detect fax tones, andthe sending fax machine might disconnect.

●

Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:●

When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.

●

Make sure the printer is set to receive faxes automatically.

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●

Make sure the Rings to Answer setting is set to a greater number of rings than the answeringmachine.

●Disconnect the answering machine and then try receiving a fax. If faxing is successful without theanswering machine, the answering machine might be causing the problem.

●

Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be
no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of youroutgoing message. Play back your outgoing message to check.

●

If the printer shares the same phone line with other types of phone equipment, such as an answeringmachine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length ofyour phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except the printer from thephone line, and then try to receive a fax. If you can receive faxes successfully without the otherequipment, one or more pieces of the other equipment is causing problems; try adding them back one ata time and receiving a fax each time, until you identify which equipment is causing the problem.

●

If you have a special ring pattern for your fax phone number (using a distinctive ring service throughyour telephone company), make sure that the Distinctive Ring feature on the printer is set to match.

The printer cannot send faxes, but can receive faxes●

The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touchthe * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial.

●

The number you entered when sending the fax is not in the proper format or the receiving fax machine ishaving problems. To check this, try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to checkthe receiving fax machine for any problems.

Fax tones are recorded on my answering machine

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●

When you have an answering machine on the same phone line you use for fax calls, try connecting theanswering machine directly to the printer. If you do not connect the answering machine asrecommended, fax tones might be recorded on your answering machine.

●

Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting iscorrect. The number of rings to answer for the printer should be greater than the number of rings toanswer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answeringmachine.

●Set your answering machine to a low number of rings and the printer to answer in the maximum numberof rings supported. (The maximum number of rings varies by country/region.) In this setup, theanswering machine answers the call and the printer monitors the line. If the printer detects fax tones,

Fax issues 121

the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message.

The computer cannot receive faxes (HP Digital Fax)●

The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes isswitched on at all times.

●

Different computers are configured for setup and receiving faxes and one of them may be switched off.
If the computer receiving faxes is different from the one used for setup, both computers should beswitched on at all times.

●

HP Digital Fax is not activated or the computer is not configured to receive faxes. Activate HP Digital Fax
and make sure the computer is configured to receive faxes.

Network and connection issues
What do you want to do?

Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:

Use an HP online
troubleshooting wizard

This utility is only available for Windows operating system.

●

Troubleshoot your wireless problem, whether your printer has never been connected or it wasconnected and is no longer working.

●Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer fromconnecting to the printer.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for wireless troubleshooting
Check the network configuration or print the wireless test report to assist in diagnosing network connection
issues.
1.

From the Home screen, touch(Wireless) and then touch( Settings ).

2.

Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report.

Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE: This utility is only available for Windows operating system. The Windows computer you arerunning the HP Print and Scan Doctor on should be connected to the network using a wireless connection.

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To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top,
select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings byclicking on the Network tab at the top and selecting Open router web page.
Use an HP online
troubleshooting wizard

Learn how to find your network name (SSID) and wireless password.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.

Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard

NOTE:

Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.

The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for Wi-Fi Direct troubleshooting
1.

Check the printer to confirm that Wi-Fi Direct is turned on:▲

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch(Wi-Fi Direct).

2.

From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for andconnect to the Wi-Fi Direct name of your printer.

3.

Enter the Wi-Fi Direct password when prompted.

4.

If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

Fix Ethernet connection
Check the following:●

The network is operational and the network hub, switch, or router is turned on.

●

The Ethernet cable is properly connected between the printer and the router. The Ethernet cable isplugged into the Ethernet port on the printer and the light near the connector lights up when connected.

●

Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or firewall software is preventing your computer fromconnecting to the printer, use the HP online firewall troubleshooter to help solve the problem.

●

Learn more about using the HP Print and Scan Doctor. Click here to go online for more information.
At this time, this website might not be available in all languages.
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and fix the issue. The HP Print and Scan Doctor may not be available in all languages.

Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying
issues. The application is only available in some languages.

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The printer shuts down unexpectedly●

Check the power and power connections.

●

Make sure the printer's power cord is connected firmly to a functioning power outlet.

Printhead alignment fails●

Check that you have placed the printed page face down and properly aligned on the scanner as shown inthe diagram.

●If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the printhead, the alignment fails.

●

If the alignment process fails repeatedly, you may need to clean the printhead, or you might have adefective sensor. To clean the printhead, see Maintain the printhead and cartridges.

●

If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printerproblems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.

Resolve printer failure
Complete the following steps to resolve such problems.
1.

Press

(the Power button) to turn off the printer.

2.

Unplug the power cord, and then plug in the power cord again.

3.

Press

(the Power button) to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support.

Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch
control panel.

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Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●

Printer status report●

Network configuration page●

Print quality report●

Wireless test report●

Web access test report

To print a printer report
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch( Setup ).

2.

Touch Reports .

3.

Select a printer report to print.

Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printerstatus report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.

Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes alist of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printershould be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed.
You can use the network configuration page to help troubleshoot network connectivity problems. If you needto call HP, it is often useful to print this page before calling.

Print quality report
Print quality problems can have many causes-software settings, a poor image file, or the printing systemitself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if
the printing system is working correctly.

Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printerwireless connection. The report shows the results of the tests. If an issue is discovered, message along with

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Understand printer reports 125

how to fix it is provided at the top of the report. Some key wireless configuration details are provided at thebottom section of the report.

Web access test report
Print the web access report to help identify internet connectivity issues which can affect Web Services.

Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:●

Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.

●

Make sure the latest product updates have been installed on the printer.

●

Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.

●

Make sure the network hub, switch, or router is turned on and working correctly.

●

If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or acrossover cable to connect the printer to the network, and that the Ethernet cable is securely connectedto the printer. For more information, see Network and connection issues.

●

If you are connecting the printer using a wireless connection, make sure the wireless network isfunctioning properly. For more information, see Network and connection issues.

●

If you are using HP ePrint , check the following:●●

Make sure the printer's email address is correct.

●

Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.

●

Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected This site might not be available in all countries/regions..

If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:●

Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).

●

Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Set up Web Services.

TIP: For additional help on setting up and using Web Services, visit HP Connected . This site might not be
available in all countries/regions.

Maintain the printerWhat do you want to do?

126 Chapter 10 Solve a problem

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Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
To clean the scanner glass
WARNING! Before cleaning the printer, turn the printer off by pressing
unplugging the power cord from the electrical socket.

(the Power button) and1.

Lift the scanner lid.

2.

Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner isapplied, the cleaner could leak under the scanner glass and damage the scanner.
3.

Close the scanner lid, and turn on the printer.

Clean the exterior
WARNING! Before cleaning the printer, turn the printer off by pressing
the power cord from the electrical socket.

(the Power button) and unplug

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from theinterior of the printer, as well as from the printer control panel.

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Maintain the printer 127

Clean the document feeder
If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers
and separator pad.
To clean the rollers or separator pad
WARNING! Before cleaning the printer, turn the printer off by pressing
the power cord from the electrical socket.
1.

Remove all originals from the document feeder tray.

2.

Lift the document feeder cover.

(the Power button) and unplug

This provides easy access to the rollers (1) and separator pad (2).

1Rollers2

Separator pad

3.

Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.

4.

Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

5.

Close the cover of the document feeder.

Maintain the printhead and cartridges
If you are experiencing problems with printing, you might have a problem with the printhead. You should
perform the procedures in the following sections only when directed to do so for resolving print quality
issues.

128 Chapter 10 Solve a problem

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Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the
cartridges.
●

Clean the printhead if your printed output is streaked or has any incorrect or missing colors.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, anduses an increasing amount of ink. After each stage, review the quality of the printed page. You should
only initiate the next phase of cleaning if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support. For more information, see
HP support.

●

Align the printhead when the printer status page shows streaking or white lines through any of theblocks of color, or if you are having print quality issues with your printouts.

NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process.
Always use the Power button to turn off the printer. Turning the printer off improperly can cause print quality
problems.
To clean or align the printhead
1.

Load Letter or A4 unused plain white paper into the input tray. For more information, see Load paper.

2.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

3.

Touch Printer Maintenance , select the desired option, and then follow the onscreen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web
server.

Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore theprinter to the original factory settings or network settings.
To restore the selected printer functions to the original factory settings

ENWW

1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Printer Maintenance .

3.

Touch Restore.

4.

Touch Restore Settings.

5.

Select which function you would like to restore to the original factory settings:
●

Copy

●

Scan

●

Fax

Restore original factory defaults and settings 129

6.

●

Photo

●

Network

Touch Continue.
A message appears stating that the settings will be restored.

7.

Touch Yes.

To restore the printer to the original factory defaults
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Printer Maintenance .

3.

Touch Restore.

4.

Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.

5.

Touch Continue.

To restore the printer to the original network settings
1.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the( Setup ).
Dashboard, and then touch

2.

Touch Network Setup.

3.

Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.

4.

Touch Yes.

5.

Print the network configuration page and verify that the network settings have been reset.

NOTE: When you reset the printer network settings, previously configured wireless and Ethernet settings(such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that
can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying
issues. The application is only available in some languages.

HP support
For the latest product updates and support information, visit the printer support website atwww.support.hp.com. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentationthat came in the box with your printer.

130 Chapter 10 Solve a problem

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HP support forums: Visit HP Support Forums for answers to common questions and issues. You can viewquestions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.

Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent online.

Call an HP support agent.

When contacting HP support, be prepared to provide the following information:●

Product name (Located on the printer, such as HP OfficeJet Pro 6960)●

Product number (located near the cartridge access area)●

Serial number (located on the back or bottom of the printer)

Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, andproduct support alerts. If you did not register your printer while installing the software, you can register now
at http://www.register.hp.com.

Additional warranty options
Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , selectyour country/region and language, then explore the extended warranty options available for your printer.

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HP support 131

A

Technical information
This section contains the following topics:●

Specifications●

Regulatory information●

Environmental product stewardship program

Specifications
For more information, visit www.support.hp.com . Select your country or region. Click Product Support &Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Productinformation, and then click Product specifications.
System requirements●

For information about software and system requirements or future operating system releases andsupport, visit the HP online support website at www.support.hp.com .

Environmental specifications●

Operating temperature: 5° to 40° C (41° to 104° F)●

Operating humidity: 15 to 80% RH non-condensing●

Recommended operating conditions: 15° to 32° C (59° to 90° F)●

Recommended relative humidity: 20 to 80% noncondensing

Input tray capacity●

Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 225●

Envelopes: Up to 10●

Index cards: Up to 60●

Photo paper sheets: Up to 60

Output tray capacity●

Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 60 (text printing)Document feeder capacity●

Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35

Paper size and weights
For the list of supported paper sizes, see the HP printer software.
●

Plain paper: 60 to 105 g/m2 (16 to 28 lb)●

Envelopes: 75 to 90 g/m2 (20 to 24 lb)

132 Appendix A Technical information

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●

Cards: Up to 200 g/m2 (110-lb index maximum)●

Photo paper: Up to 280 g/m2 (75 lb)

Print specifications●

Print speeds vary according to the complexity of the document and printer model●

Method: drop-on-demand thermal inkjet●

Language: PCL3 GUI●

Print resolution:
For a list of supported print resolutions, visit the printer support website at www.support.hp.com.

●

Print margins:
For margin settings of different media, visit the printer support website at www.support.hp.com.

Copy specifications●

Digital image processing●

Copy speeds vary according to the selected copy quality.

Scan specifications●

Resolution: Up to 1200 x 1200 ppi optical
For more information about scan resolution, see the HP printer software.

●

Color: 24-bit color, 8-bit grayscale (256 levels of gray)●Maximum scan size:●

Scanner glass: 216 x 297 mm (8.5 x 11.7 inches)●

Document feeder: 216 x 356 mm (8.5 x 14 inches)

Fax specifications

ENWW

●

Walk-up black-and-white and color fax capability.

●

Manual fax send and receive.

●

Automatic busy redial up to five times (varies by country/region).

●

Automatic no-answer redial up to two times (varies by country/region).

●

Automatic communication problem redial up to five times (varies by country/region).

●

Confirmation and activity reports.

●

CCITT/ITU Group 3 fax with Error Correction Mode.

●

Up to 33.6 Kbps transmission.

●

4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). Morecomplicated pages or higher resolution takes longer and uses more memory.

●

Ring detect with automatic fax/answering machine switching.

●Fax resolution:

Specifications 133

●Photo (dpi)Very Fine (dpi)

Fine (dpi)Standard (dpi)Black

203 x 196

300 x 300

203 x 196

203 x 98

Color

200 x 200

200 x 200

200 x 200

200 x 200

Fax to PC specifications●

Supported file types: TIFF and PDF●

Supported fax types: black-and-white faxes

Cartridge yield●

Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:●

Regulatory model identification number●

FCC statement●

Notice to users in Korea●

VCCI (Class B) compliance statement for users in Japan●

Notice to users in Japan about the power cord●

Noise emission statement for Germany●

Visual display workplaces statement for Germany●

Notice to users of the U.S. telephone network: FCC requirements●

Notice to users of the Canadian telephone network●

Notice to users of the German telephone network●

Australia wired fax statement●

European Union Regulatory Notice–

Products with wireless functionality–

European telephone network declaration (Modem/Fax)●

Declaration of conformity●

Regulatory information for wireless products–

Exposure to radio frequency radiation–

Notice to users in Brazil–

Notice to users in Canada–

Notice to users in Taiwan–

Notice to users in Mexico–

Notice to users in Japan

134 Appendix A Technical information

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–

Notice to users in Korea

Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRC-1501-02. This regulatory number should not be confused with themarketing name (HP OfficeJet Pro 6960 All-in-One series, etc.) or product numbers (J7K33A, etc.).

FCC statement

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Regulatory information 135

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

Noise emission statement for Germany

Visual display workplaces statement for Germany

136 Appendix A Technical information

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Notice to users of the U.S. telephone network: FCC requirements

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Regulatory information 137

Notice to users of the Canadian telephone network

138 Appendix A Technical information

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Notice to users of the German telephone network

Australia wired fax statement

European Union Regulatory Notice

Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC,
R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using
applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following
website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number(RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is:
HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany

Products with wireless functionality
EMF●

This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.

Wireless functionality in Europe●

This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein,
Norway and Switzerland.

European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II)
and carry the CE marking accordingly. However, due to differences between the individual PSTNs provided indifferent countries/regions, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems, you should contact yourequipment supplier in the first instance.

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Regulatory information 139

Declaration of conformity

140 Appendix A Technical information

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Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:●

Exposure to radio frequency radiation●

Notice to users in Brazil●

Notice to users in Canada●

Notice to users in Taiwan●

Notice to users in Mexico●

Notice to users in Japan●

Notice to users in Korea

Exposure to radio frequency radiation

Notice to users in Brazil

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Regulatory information 141

Notice to users in Canada

Notice to users in Taiwan

142 Appendix A Technical information

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Notice to users in Mexico

Notice to users in Japan

Notice to users in Korea

Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring
proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners andother connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment
to the Environment website at:www.hp.com/hpinfo/globalcitizenship/environment

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●

Eco-Tips●

European Union Commission Regulation 1275/2008

●

Paper

●

Plastics●

Material safety data sheets●

Recycling program●

HP inkjet supplies recycling program●

Power consumption●

Disposal of waste equipment by users●

Chemical substances●

Restriction of hazardous substance (Ukraine)●

Restriction of hazardous substance (India)●

China SEPA Eco Label User Information●

China Energy Label for Printer, Fax and Copier

Environmental product stewardship program 143

●The Table of Hazardous Substances/Elements and their Content (China)●

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)

●

EPEAT

●

Battery disposal in Taiwan●

California Perchlorate Material Notice●

EU Battery Directive●

Battery notice for Brazil

Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/

European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html.

Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability toidentify plastics for recycling purposes at the end of product life.

Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:www.hp.com/go/msds

Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, andpartners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit:www.hp.com/recycle

HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available inmany countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:www.hp.com/hpinfo/globalcitizenship/environment/recycle/

144 Appendix A Technical information

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Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging
products:

Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar

Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronicequipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.

Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.

Restriction of hazardous substance (Ukraine)

Restriction of hazardous substance (India)

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Environmental product stewardship program 145

China SEPA Eco Label User Information

China Energy Label for Printer, Fax and Copier

146 Appendix A Technical information

ENWW

The Table of Hazardous Substances/Elements and their Content (China)

ENWW

Environmental product stewardship program 147

Declaration of the Presence Condition of the Restricted Substances Marking(Taiwan)EPEAT

148 Appendix A Technical information

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Battery disposal in Taiwan

California Perchlorate Material Notice

ENWW

Environmental product stewardship program 149

EU Battery Directive

150 Appendix A Technical information

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Battery notice for Brazil

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Environmental product stewardship program 151

IndexA
accessibility 2
ADSL, fax setup withparallel phone systems 62align printhead 128
answer ring patternchange 52
parallel phone systems 63
answering machine
fax tones recorded 121
set up with fax (parallel phonesystems) 72
set up with fax and modem 73
automatic fax reduction 46
Bbackup fax 45
baud rate 54
black and white pages
fax 40
blocked fax numbers
set up 47
both sides, print on 28
broadcast faxing
send 43
buttons, control panel 8Ccarriageclear carriage jams 104
cartridge access door, locating
Cartridges 7
cartridges 87
check ink levels 85
locating 7
replace 85
tips 84
clean
document feeder 128
exterior 127
printhead 128, 129
scanner glass 127
clear
fax logs 57
colored text, and OCR 36

152 Index

7

computer modem
shared with fax (parallel phonesystems) 66
shared with fax and answeringmachine (parallel phonesystems) 73
shared with fax and voice line
(parallel phone systems) 69
shared with fax and voice mail(parallel phone systems) 76
confirmation reports, fax 56
connectors, locating 7
control panel
buttons 8
lights 8
status icons 8
copy
specifications 133
correct port test, fax 116
customer support
warranty 131
Ddiagnostic page 125
dial tone test, failure 117
dial type, setting 53
dial-up modem
shared with fax (parallel phonesystems) 66
shared with fax and answeringmachine (parallel phonesystems) 73
shared with fax and voice line
(parallel phone systems) 69
shared with fax and voice mail(parallel phone systems) 76
distinctive ringing
change 52
parallel phone systems 63
document feeder
clean 128
feeding problems, troubleshoot128
load originals 19
double-sided printing 28

DSL, fax setup withparallel phone systems

62

E
ECM. See error correction mode
edit
text in OCR program 36
embedded web server
about 96
opening 97
troubleshoot, cannot be opened
98
Webscan 36
environmental specifications 132
environmental sustainability
program 143
error correction mode 43
error reports, fax 57
EWS. See embedded web serverFfax

answer mode 51
answering machine and modem,
shared with (parallel phonesystems) 73
answering machine
troubleshoot 121
answering machine, set up(parallel phone systems) 72
auto answer 51
backup fax 45
blocking numbers 47
confirmation reports 56
dial tone test, failed 117
dial type, setting 53
distinctive ringing setup (parallel
phone systems) 63
distinctive ringing, change
pattern 52
DSL, set up (parallel phonesystems) 62
error correction mode 43
error reports 57
forwarding 46

ENWW

header 51
Internet Protocol, over 55
ISDN line, set up (parallel phonesystems) 63
line condition test, failed 118
log, clear 57
log, print 57
manual receive 44
modem and answering machine,
shared with (parallel phonesystems) 73
modem and voice line, sharedwith (parallel phone systems)
69
modem and voice mail, sharedwith (parallel phone systems)
76
modem, shared with (parallel
phone systems) 66
monitor dialing 42, 43
parallel phone systems 59
PBX system, set up (parallel
phone systems) 63
phone cord connection test,
failed 116
phone cord type test, failed 117
print last transaction details 57
receive 44
receive, troubleshoot 119, 120
redial options 53
reduction 46
reports 55
reprint 45
rings to answer 52
send 40
send, troubleshoot 119, 121
separate line setup (parallel
phone systems) 61
settings, change 51
setup types 60
shared phone line setup (parallel
phone systems) 64
sound volume 54
specifications 133
speed 54
test failed 115
test setup 78
troubleshoot 114

ENWWvoice mail, set up (parallel phonesystems) 66
wall jack test, failed 115
FoIP 55
forwarding faxes 46
Gglass, scannerclean 127
load originals 19
locating 6H
hardware, fax setup test 115
header, fax 51
HP Utility (OS X)
opening 96
humidity specifications 132
I
ink cartridges
part numbers 87
ink level icons 9
ink levels, check 85
Internet Protocol
fax, using 55
IP address
checking for printer 98
IP settings 92
ISDN line, set up with fax
parallel phone systems 63
J
jams
clear 99
paper to avoid 13
junk fax mode 47
Llights, control panel 8line condition test, fax 118
link speed, setting 92
log, fax
print 57
M
Mac OS 23
maintain
page smear 128
printhead 128

maintenancealign printhead 128
check ink levels 85
clean 127
clean printhead 129
diagnostic page 125
printhead 128
replace cartridges 85
manual faxing
receive 44
send 41, 42
media
duplexing 28
memoryreprint faxes 45
save faxes 45
modem
shared with fax (parallel phonesystems) 66
shared with fax and answeringmachine (parallel phonesystems) 73
shared with fax and voice line
(parallel phone systems) 69
shared with fax and voice mail(parallel phone systems) 76
monitor dialing 42, 43
multi-feeds, troubleshoot 105
N
networks
connector illustration 7
IP settings 92
link speed 92
settings, change 91
view and print settings 92
wireless communication setup
89
wireless settings 125
O
OCR
edit scanned documents 36
operating systems supported 132
OS X
HP Utility 96
output tray
locating 6

Index 153

P
paper
clear jams 99
HP, order 12
load tray 13
selecting 12
skewed pages 105
specifications 132
troubleshoot feeding 105
paper-feed problems, troubleshoot105
parallel phone systems
answering machine setup 72
countries/regions with 59
distinctive ringing setup 63
DSL setup 62
ISDN setup 63
modem and answering machine
setup 73
modem and voice mail setup 76
modem setup 66
modem shared with voice line
setup 69
PBX setup 63
separate line setup 61
setup types 60
shared line setup 64
PBX system, set up with fax
parallel phone systems 63
phone bookchange contact 49change group contacts 49
delete contacts 50
print list 51
send fax 40
set up 49
set up group contacts 49
phone cordconnected to correct port test
failed 116
correct type test failed 117
phone line, answer ring pattern 52
phone, fax fromreceive 44
send, 41
power
troubleshoot 124
power input, locating 7
print
diagnostic page 125

154 Index

double-sided 28
fax logs 57
fax reports 55
faxes 45
last fax details 57
troubleshoot 123
Print brochures
print 23
print quality
clean page smear 128
print quality report 125
printer control panel
locating 6
network settings 91
send faxes 41
printer software (Windows)
about 96
opening 21, 96
printer status report
information on 125
printhead 128
clean 129
printhead, align 128
pulse dialing 53
Rradio interference
regulatory information 141
rear access panel
illustration 7
receive faxes
auto answer mode 51
automatically 44
blocking numbers 47
forwarding 46
manually 44
rings to answer 52
troubleshoot 119, 120
recycleink cartridges 144
redial options, setting 53
reduce fax 46
regulatory information 134, 141
regulatory notices
regulatory model identification
number 135
replace cartridges 85
reports
confirmation, fax 56
diagnostic 125

error, fax 57
fax test failed 115
web access 126
wireless test 125
reprint
faxes from memory 45
rings to answer 52
S
savefaxes in memory 45
scanfrom Webscan 36
OCR 36scan specifications 133
scanner glassclean 127
load originals 19
locating 6
send faxes
basic fax 40
from a phone 41
memory, from 42
monitor dialing 42, 43
troubleshoot 119, 121
send scans
for OCR 36
serial phone systems
countries/regions with 59
setup types 60
settings
network 91
speed, fax 54
volume, fax 54
setup
answering machine (parallel
phone systems) 72
answering machine and modem(parallel phone systems) 73
computer modem (parallel phonesystems) 66
computer modem and answeringmachine (parallel phonesystems) 73
computer modem and voice line
(parallel phone systems) 69
computer modem and voice mail(parallel phone systems) 76
distinctive ringing 52

ENWW

distinctive ringing (parallel phonesystems) 63
DSL (parallel phone systems) 62
fax scenarios 60
fax, with parallel phonesystems 59
ISDN line (parallel phonesystems) 63
PBX system (parallel phonesystems) 63
separate fax line (parallel phonesystems) 61
shared phone line (parallel phonesystems) 64
test fax 78
voice mail (parallel phonesystems) 66
voice mail and computer modem(parallel phone systems) 76
Setup icon 9
skew, troubleshootprint 105
software
OCR 36
Webscan 36
specifications
paper 132
physical 132
system requirements 132
statusnetwork configuration page 125
status icons 8
subscriber identification code 51
system requirements 132
Ttechnical information
copy specifications 133
fax specifications 133
scan specifications 133
telephone line, answer ring pattern52
telephone wall jack, fax 115
telephone, fax fromreceive 44
send 41
temperature specifications 132
tests, fax
dial tone, failed 117
failed 115

ENWW

fax line condition 118
fax phone cord type test failed117
hardware, failed 115
port connection, failed 116
setup 78
telephone wall jack 115
tone dialing 53
trays
clear paper jams 99
load paper 13
locating 6
paper-width guides illustration
6
troubleshoot feeding 105
troubleshootanswering machines 121
control panel help system 124
embedded web server 98
fax 114
fax dial tone test failed 117
fax hardware test failed 115
fax line test failed 118
fax phone cord connection test
failed 116
fax phone cord type test failed
117
fax tests 115
fax wall jack test, failed 115
multiple pages are picked 105
network configuration page 125
paper not picked up from tray
105
paper-feed problems 105
power 124
print 123
printer status report 125
receive faxes 119, 120
send faxes 119, 121
skewed pages 105
two-sided printing 28
U
USB connection
port, locating

voice mailset up with fax (parallel phonesystems) 66
set up with fax and computer
modem (parallel phonesystems) 76
volumefax sounds 54
Wwall jack test, fax 115
warranty 131
web access test report 126
Webscan 36
websites
accessibility information 2
environmental programs 143
Windows
print brochures 23
system requirements 132
wireless communication
regulatory information 141
set up 89
wireless connection icons 9
wireless test report 125

6, 7

V
view
network settings

92

Index 155