Information during the occupancy of
the apartment

Information during apar tment contract ・・・・・・・・・・・・・・・・P.2

Thank you for moving into Leopalace21.
In order to ensure a comfortable life for all residents, we ask that you
follow the contents of this service guide and the "Rules for Living.

"& Leo" App Information ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.4

Regarding the contract details《Basic operation of equipment and trouble shooting》.

Precautions during contract ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.6
Prohibited matter ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.8
What to do in such a case

The details of your contract are described in detail in the "Guide to Moving
In" that you received when you signed the contract, from moving in toterminating your contract.
If you need to confirm the contents of the contract, change the contents ofthe contract, cancel the contract, or terminate the contract in the middle ofterm, please refer to the "Apartment move-in guide" that you received at thetime of the contract instead of this manual.

・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.12

Learn how to use the basic equipment and furniture provided, and how to handle problems.
If you think it is a malfunction, please try fix by yourself first, and if it still does not improve, contact the
Leopalace Service Center.

Air conditioner

P.12

Water supply (gas water heater, electric water heater)

P.13(General water supply)

P.14(Unit bath, toilet, septic tank)

P.15(Drainage)

P.16

Kitchen stove/ventilation fan

P.17

TV

P.18

Microwave

P.19① Apartment name and room number② Apartment address③ Contractor name

Refrigerator

P.20

Washing machine

P.21

Futon /others

P.23

Please contact us at
conﬁrming the above.

Delivery box

P.24

Bathroom ventilation dryer

P.25

Fire alarm

P.26

If you do not have the document "Apartment move-in guide" that you received at the timeof contract, please check:

0570-008-021 (9: 00-18: 00) after※ Please note that we may ask you to visit our branch office if we cannot answer the detailed contract details due to the
Personal Information Protection Law.

Termination of contract ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.27
Details of repair costs ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.28

If you’re having troubles during your stay, don’t know or need to inquire
something, check for repairs, etc. please check the frequently asked
questions and different inquiry forms available from our website or from yoursmartphone.

LINE / FAQ video information

・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.29

To all residents ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・P.31
Find out more

2

CONTENTS

Notices and Requests from Leopalace21.

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The latest information from Leopalace21 is posted on the information boards of eachbuilding, please check them regularly.

1. Main contents● Notice of repair and maintenance● Notice of Fire inspections and inspections of water tanks, etc.
● Contact information for municipalities, scheduled garbage collection dates,
etc.
● Contact / notification of our various services, etc.
Please check the information board regularly.
● Posting of building cleaning status report
The contents of the notices from our company are very important, such as notices regarding repairs, inspections,neighborhood association notices, garbage, etc.

2. About maintenance
There are repairs and maintenance that are necessary for the management of the building. If you have any questions suchas "Is there a problem? "Is it dangerous? Please contact the Leopalace Service Center or apply from the right.
If you have any problems with your apartment, please check the "Apartment Service Guide" (this manual) installedin each apartment, and contact the Leopalace Service Center (see page 28 for repair cost details).
If we need to enter your room to do repair work, we will notify you in advance and perform maintenance.
We may not be able to respond to lock problems at night, depending on the type of lock. In this case, we will take careof it at the Management Center the next morning.

Click here to apply.

3. About fire inspection

In accordance with the Fire Service Act (Article 17-3-3), the installation, maintenance, inspection, maintenance, andrepair of firefighting equipment, etc., must be reported to the fire department depending on the use and size of thebuilding, and accordingly, indoor and outdoor inspections are required. In such cases, we will notify you in advance.

4. Entering the room in case of emergency
In addition to the inspection mentioned in 3 above, in case of emergency (fire, water leakage, incident, accident), we
may enter your apartment as the person responsible for the management of our apartment.

5. About building cleaning
Cleaners visit each building four times a month. To maintain a comfortable environment for everyone, please cooperate with us in complying with the garbage disposal rules and maintaining the environment of the properties.

6. CAT V and CST V subscriptions and contracts with
Internet ser vice companies
When tenants individually contract with the above-mentioned service companies, we generally do not permit work thatinvolves drilling holes or hammering nails into the walls, pillars, etc. of the building. In addition, please be sure to contact the Leopalace Service Center if the installation involves work on the entire apartment you are occupying. Unauthorized installation is a violation of the Building Use Agreement.
In some cases, due to the management of the building, we may not be able to accept parabolic or UHF antenna installation, internet
installation, etc.
If you have signed a contract, please remove all wiring and accessories when you move out.

8. If you receive someone else's mail or package
If someone else's mail is misdelivered or the previous resident has not submitted a "relocation notice", the person who
received it should bring it to the nearest post office and report it. If you neglect to do this, open it, or dispose of it, youwill be punished by law. Similarly for courier services, if you receive another person's delivery, you will be punished, so
please tell the delivery person that it is another person's package and do not receive it.

9. Only the contractor can occupy the room
The person who made the contract must be the one living in the room.
One can not use the room that has the contract under another person name.

Notices for living in the apartment

Notices for living in the apartment

Notices for living in the apartment

10. If you have a roommate, you must submit a roommate registration form.
If you have a roommate, you will need to fill out the "Roommate Application Form" and submit it along with the roommate's ID. If the information does not match the registered information, we may refuse to accept your application. If
there are any changes to your contract, please notify us immediately.

11. There is a limit to the number of residents
If the number of people living together changes, you need to contact the contracted store. Also, the number of people
who can live together in the contracted building is as follows.
1K, 1DK, 1LDK: Up to 2 people including the contractor. 2K, 2DK, 2LDK: Up to 4 people including the contractor. 3LDK:Up to 6 people including the contractor. 3LDK: Up to 6 people including the contractor. More people than these are notallowed to live together, please check your contract in advance.
※For Monthly Plan and Short Term Plan contracts, up to 3 people including the contractor. In the case of the student
discount plan, up to two people are allowed.

12. If there are any changes to your contract, you will need tovisit the nearest store to make the changes(Example of changes)
・The contractor's phone number
・The name and phone number of the contractor'splace of work or school
・Change of rent withdrawal account※The name of the contractor cannot be changed.

・Change of name
・Changing or adding information about a roommate
・Change of emergency contact information, guarantor contact information / address

13. Please use the bicycle parking lot
Please park your bicycle at the designated bicycle parking lot. Placing it in front of a door or around stairs will obstructpassage.
Attach the [Bicycle Parking Permission] sticker, received along the keys of the room, on a visible spot of your bicycle.
Motorcycles are not allowed to be parked in the bicycle parking lot.

14. Others● Excessive use of humidifiers can promote the growth of mold. In addition, moisture can cause wallpaper to lift and peel,please make sure you have adequate humidity control and proper ventilation.
● The NHK broadcast fee is not included in our services and needs to be paid separately by the tenant.

7. Door-to- door sales
Malicious vendors may visit you under the name of Leopalace21, such as water quality inspections and sales of security equipment, but we will always contact you in advance when Leopalace21 does construction work. If you have any
suspicious door-to-door sales or facility inspections in your apartment, please contact the Leopalace Service Center.

67

4. Please be careful of noise levels

The following are the minimum rules for using the apartment. If you do notfollow them, we will ask you to cancel your apartment contract.

1. Strictly follow garbage disposal rules
Please check the local rules for how to dispose of garbage, in order
to not bother other residents.
※ Please contact the cleaning office individually for oversized
garbage.
※ Depending on the area, the use of designated garbage bags is
obligatory.

※ Laundry and cleaning at night can also be a nuisance.
Suggested times for using a Washing machine/Vacuum cleaner
Washing machine: 7a.m. - 9p.m. approx.
Vacuum cleaner: 9a.m. - 8p.m. approx.

5. Pets are not allowed

Burnable
garbage: ○, ○days of the week

Non-burnable
trash: ○day of
the week

Keeping pets such as birds, cats, dogs, reptiles, etc., inside or outside of the room, as
well as temporary custody of acquaintances' pets, is not allowed.
You will be responsible for the full cost of repairing any damage caused by your pet anddeodorizing and freshening up any foul odors. Feeding stray cats or dogs is also prohibited.

※ In the case of properties that allow pets, pets can be kept according to the rules of various special
clauses.
In all other properties keeping of pets is not allowed.

※ Please check the information board of the building for details
such as garbage disposal.

2, How to use the building parking lot
Parking outside the contracted parking area is prohibited.
※ If you find an unsolicited parked vehicle, make a note of thevehicle number and contact the nearest police station.
※ Leopalace21 is not responsible for any troubles related to parking
lots.
※ The management of the parking lot is the responsibility of theperson who rents the space. If you are unable to park your car
due to illegal parking, etc., please report it to the police byyourself. Please note that Leopalace21 is unable to provide
towing services for illegal parking.
※ Snow removal in the parking lot is the responsibility of the parking
lot contractor. Leopalace21 will not remove snow from theparking lot.
※ Please drive within the speed limit of 10km/h on the premises
and in the parking lot. When entering and exiting the parking lot,please be careful, as there is a risk of accidents due to someone
suddenly jumping in front of your car, or damage to your car due
to pushing up gutter covers and manholes caused by excessive
speed.
Please do not throw or leave tires, wheels, cigarette butts, orother trash in the parking lot.
※ Please be sure to notify Leopalace21 of any changes in thecontracted vehicle.

We hope that all residents are aware that Leopalace21 is a shared apartment building.
Listening loud music, chatting, etc. will be noisy and will be a nuisance to other users andneighbors. Please be careful especially at night. (Musical instruments, mahjong, etc. areprohibited)

Prohibited Matters

Prohibited Matters

Prohibited Matters

6. Pay attention to fire safety
Please be very careful with cigarette fire. Smoking in bed is strictly prohibited since it cancause a fire. Oil stove, cassette stove is also strictly prohibited. Also, do not bring flammable materials into the room or place them in the common corridor.
Please follow the rules for dumping
garbage. The costs to retrieve theincorrectly disposed garbage will becharged to who disposed it.

7. Do not place anything in the common corridor or terrace of the building
Please do not throw papers, cigarette butts, etc. out of the windows of the building.
Please do not leave trash, unnecessary items, or dangerous items in the hallway or on
the terrace. Please dispose of empty beer and juice bottles and cans promptly, as it canbe very dangerous if left in the hallway or terrace in front of your room.
※ Do not leave trash or unnecessary items unattended, as this can cause accidental fires.
※ Please do not leave any personal belongings on the terrace.
Please contact the Leopalace Center as they can be stored in the trunk room. (Paid service)

8. Don't make a mess on the terrace or balcony
The contractor is responsible for snow
removal.

Fallen leaves and other debris clogging the rainwater drains may cause water leakage.
Please keep your terrace and balcony clean for a pleasant communal living experience.

9. Do not climb on the outdoor units of air conditioners on
terraces and balconies

3. No parking on the street.

Do not climb on the outdoor unit of the air conditioner installed on the terrace or balcony. Doing so may cause you to
fall. Likewise, do not climb on the handrails of terraces, balconies or corridors.

Street parking is a major nuisance to the neighborhood. Troublecaused by parking on the side street have become a major social
problem. Please secure a parking space in advance and own thecar. The same applies to visitors' cars and motorcycles.
※ If you find illegal parking, or if you receive a complaint from a neighbor,

10. Do not make holes in walls, pillars, etc.

please report it to the police.

Please do not drill holes or hammer nails into the walls, pillars, etc. Please cooperate with us so that the next tenants
can live comfortably. If there is any damage, you will be asked to pay for the repair upon cancellation of the room.
※ Pushpins can only be used on the wallpaper changed using the "myDIY" service.

Illegal parking is strictly prohibited.

89Please do not use a rope to dry your clothes. Clothesline bracket can be damaged by the weight when you dry bedding,laundry, etc. In that case, the tenants have to pay the repairing cost.
Please keep in mind that it is dangerous to lean out of the balcony.

● Transfer and sale of furniture and home appliances (including Futon).
● Take furniture and home appliances(including Futon) outside (including veranda
and the hallway), or move them to other properties or apartments.
● Take apart furniture and appliances (including bedding).
● Deliberately make the defacement and damage of furniture and home appliances(including Futon).
● Other behaviors that make damages on furniture and appliances (including Futon)※ The tenants have to pay the repairing cost when one of the situation stated above
happens.
※ We kindly ask the tenant for the management of the facilities of the apartment.
Leopalace21 is not responsible for the removal or management of these items.
It is absolutely forbidden to remove any equipment from the room.
※ Depending of the type of the apartment, the equipment installed might be different

13. Handling of equipment in the apartment
Bed● Please do not put extra weight on the bed.

No entry or exit from the balcony.

16. Cooking at the balcony, parking area or common
areas is strictly prohibited

12. Management of the installation equipment
In order to ensure that as many tenants as possible can comfortably use the furniture andappliances, the following activities are prohibited.

Please be sure to take off your shoes at the entrance before entering the room.

Prohibited Matters

Prohibited Matters

15. No shoes allowed inside the room

11. Use the pole to dry clothes

It is absolutely
forbidden to
remove any
equipment fromthe room.

Absolutely no barbecue or campfire is allowed.
Furthermore, burning fireworks or firecrackers may disturb people around, please don't use them.

17. Using common areas for personal purpose is prohibited
The following situations of personal use of the common areas on the premises are prohibited.
Hanging out futon, clothes, leaving furniture or personal belongings outside, making loud noises, bathing, hair cutting.
Please pay attention not to bother your neighbors.

18. No chatting in group, drinking, eating, smoking in common
areas for a long time
Please note that talking on the phone for a long time at the common area or long chatting, drinking, eating,smoking near the building may bother not only the tenants living in the building but also other neighbors nearby.

19.No dumping tobacco or garbage.
Do not throw gargabe or cigarette butts out from the building's window.

※ It may cause injury as well as break the board and side frame.

Table

20.About clothingin public.
Please put on your clothes while walking in common areas such as corridor or terrace of the building.

● Please do not put extra weight on the table※ It may cause injury as well as break the board and table legs.

14. Handling of furniture when moving out● Please be careful not to pack the TV or air conditioner remote control with yourpersonal luggage when moving out(If you take them out and cannot return them, we will charge you for the replacement.)● Please do not leave any food in the refrigerator. If you leave food inside
the refrigerator it will get smelly and if the next tenant cannot use therefrigerator for such reasons, you may be charged for the replacement.
● LEONET equipment can only be used in the contracted apartment, please
do not bring it out when you move out.
(If you take it out and cannot return it, we will charge you for the replacement)

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11Troubleshooting

Troubleshooting

Troubleshooting Water related

Troubleshooting Air conditioner

Basic operation of equipment and troubleshooting

Basic operation of equipment and troubleshooting

Water related

Air conditioner

There is no hot waterGas water heater

Air conditioner doesn't work

● Is the air conditioner unit powered on?
● Are the remote control batteries working?
● Is there anything blocking the air inlet and outlet parts of the indoor and outdoor unit?
● Some air conditioners have an automatic timer that stop the air conditioner in 3 hours.
For details on how to unlock the timer, please contact the service center or apply from the right.

Search by "air conditioner".

(If it does not work properly, pleasecontact your local gas company.)
Turn off all gas and equipment valves〈 Normal type 〉 〈 LCD screen type 〉

Click here to apply■ Please prevent failures caused by freezing

The gast water heater may break due to freezing during the winter.
When leaving the room for a long time, please do not forget to drain
the heater pipes
Upon discovery of leaking from other rooms, please report to
Leopalace21 service center
Please do not unplug the power cable in areas with extremely cold
temperatures.

The name of each part
Air inlet
Piping and wires

Take the cap off

Press and hold the reset button for 3 to 5 seconds.

※ Repair fees for damages due to freezing will be charged to the tenant.

About

3

■ How to drain the water heater

Air filters
Please clean the air filters regularly

Air outlet
Drainage hose

Leaking water from indoor unit of air conditioner● Please wipe off all dust from air filter and drainage hose.
(Dirty filters cause clogging in the drainage hose, resulting in water leaking from the indoor unit)※ Air conditioner and water heater repairs will be done the next day or later.
※ How to clean the air filter

In general, you can use a vacuum-cleaner to clean the filter. When badly dusted, you may wash and dry it in the shade.
● The air filters should be cleaned by the resident on a regular basis.
Repair fees for damages occurred by not cleaning the filters, will be charged to the tenant.

1. Close the water valve tightly.
2. Loosen and take off the drain tap located by the water valve.
3. Loosen the drain tap located by the faucet. (1〜3 turns)
4. Open the faucet (hot water) in the room and the water will draincompletely.
※ Please do not lose the drain cap■ How to restart the gas heater after draining
1. Put the drain cap back.
2. Open the water valve fully※ For safety reasons, the gas water heater may automatically stop during
periods of extended use and earthquakes. In that case, please reset theheater by following the reset instruction.
※ In Hokkaido and Tohoku areas, some apartments are equipped withelectric draining.
When draining the water, be sure to check the water drainage switch in theroom before operating.
※ The place where the gas water heater is installed in each apartment might
be different. Please check next to the front door, balcony and inside of theapartment.

May not have attachedcap

Water related (gas water heater, electric water heater)

Air conditioner※ If the remote control does not work, please take out the battery once and place back in.
※ Residents are responsible for replacing consumable items such as batteries in the remote control.(Except
within the first month after moving in)● The electric breaker has not tripped?
(It may fix by turning the breaker off and on).
● Is the gas valve opened?
● Is the power cord plugged in?
● Is the gas stopped for any reason?
(Please check the gas meter. If the red lamp is on and Alphabet
letters are displayed on the LCD screen, the gas is stopped.)■ The procedures of resetting
the water heater

minutes
Wait 3 minutes

Search for"gas restoration"■ Procedure of gas water heaterdraining
Before you contact Leopalace21
center, please check the red light on
the gas meter first.

Drain cap 1

Drain cap 2

Fully open

Please clean the filters regularly.
Gas valve

Notices

The responsibility of keeping and managing facilities belongs to the tenant.
(The facilities are different every room)
Please clean up regularly.
The tenant will be required to pay repair fees for damages caused by disorderliness.

12

Electric water heater

Water valve● The electric breaker has not tripped?
Electric water heaters use late-night electricity, it takes some time after midnight for the water to boil.

※ The electric water heater is capable of supplying up to 2 bathtubs worth of hot water per day. Once the hot water is finished, only
cold water will be supplied.
※ On the day you move in, you will not be able to use the hot water because it has not been turned on from the day before.

13Troubleshooting Water related

Basic operation of equipment and troubleshooting

Basic operation of equipment and troubleshooting

Water related

Water related
Slow drainage flow in bathroom

Water leak does not stop
Any leaking will stop by closing the master valve of the water meter.

The drain outlet might be clogged. Hair and dirt may be the cause of
the problem.
Clean the drains frequently.

(After moving in, please confirm location of the water meter with the water company staff)※ Please refer to the QR code on the right for the location of the main valve at our properties.

For more
information

Each part of UB● Drain traps※ The diagram is for reference only.

If hair or dirt clogs the drain traps, it will cause the drainage capacity
to be reduced, it is also unsanitary. Please clean the drain traps one
or two times a month.
There is water in the bathroom drain (under the drain plate), which is necessary for odor control.

● Please check if the metal connection part is loose on the pipe.

Check the video※ Please contact the service center or use the QR code below to apply for theservice.
Shower mix tap

The water from toilet does not stop

Low tank

Please contact us if you have any difficulties.

● Do not flush anything not meant for the toilet
Do not flush anything not meant for the toilet (rubber goods, absorbent cotton, etc.).
It not only makes the toilet clogged, but also the drainage capacity to be reduced.
Drain trap Half inspection door

Washing pipe

(2) The water is not overflowing※ If the problem is caused by the float ball caught inside the toilet tank or asolid object (cleaning detergent, etc.) trapped under the float valve, removalof the foreign object may improve the problem. Please check the situation
inside the tank.
Please contact us if there is no improvement, or if repairs are necessary.

Since it i s a flush toilet, please don’t dispose anything other than toilet paper. If the toilet is clogged by flushing othersanitary items by accident, please try a rubber cup. Rubber cups can be purchased at home improvement stores.
※ If something gets stuck due to the resident's negligence, the resident may be responsible for the repair costs. Please clean the
toilet frequently.

● Please open the lid of the low tank, and check the rubber ball.
● Turn the water stop tap to the right side with a screwdriver or 10JPY
coin to stop the water.
(1) The water is overflowing※ Bend down the rubber ball support stick carefully to not brake it, until thewater level becomes 2 or 3 cm lower than the overflow pipe.

The toilet water doesn't flush

Water related (General water supply)

Water related (General water supply)

Leaking from faucets
Water leakage from the connection of water
pipes

Troubleshooting

Troubleshooting

Troubleshooting Water related● Do not use a lot of toilet paper at one time.
Please use appropriate quantities of toilet paper that will dissolve easily in the water.
If you flush large amounts, it may get clogged frequently.

The lid of low tank
Lever

Rubber cup
Rubber ball
Float bulb

Overflow pipe
The water stop pipe
Click here to apply

The water stop tap
Turn right

For apartments with septic tanks
The check list of using a septic tank
● Do not use cleaning detergent
Turn the water stop tap to the right sidewith a screwdriver or 10JPY coin to stop
the water.

14

Do not put any cleaning detergent (hydrochloric acid, insect repellent, deodorant, cleaning agent) into the toilet.
Those products will kill the bacteria and destroy the disinfecting effect of the septic tank and cause bad odors.

15

Basic operation of equipment and troubleshooting

Basic operation of equipment and troubleshooting

Bad smell coming from the drainage area

Kitchen stove does not heat

The drain has a trap that can hold water to form a kind of "water
cover", avoiding the entry of parasites and therefore the bad smell.

!

Basin sink, toilet

Kitchen sink, unit bathroom,
washing machine pan, etc.

ks!

※ The stove will be very hot after using it. It's very dangerous to place a towel or wiping cloth on the stove. Do notplace any flammable things around the stove.
※ If the stove has a timer, some stoves will turn off in 30
minutes.
※ Do not place any objects on the heater even when the
kitchen stove is not in use.

Please make sure there is always water in the traps. The water willflow into the plumbing traps on daily use, but if not used for a longtime the water in the trap will evaporate. For example, even if you
don’t use the washing machine, please use the water once a month
to let it flow into the traps of the washing machine.

REAR
Rear heater(Radiant heater)
Search by "kitchen stove"

Please use frying pans indicated for your stove type.
OK・
・
・
・
・
・aluminum・stainless・iron
NG・
・
・
・
・earthenware pot・heat-resistant glass・round-bottom pans

Trap part

Keep the water in the traps toprevent the sewer gas※ Aluminum can only be used for radiant heaters.
Cannot be used with induction heaters.
※ Depending on the property, the stove specifications
are different.

FRONT
Front heater(Radiant heater)(Top switch plate)
Exhaust fan power
lamp※ Do not separate the traps except during cleaning. There is a risk of
impairing the original function.

If you will not use the water for a while, like a long-term absence fromthe apartment, the water in the traps will evaporate, so it will smell
back from the pipes.
The sewer gas may affect the surrounding drainage system.

［Radiant heater part description］

For safety, electric power cannot be switched on
easily. Please slowly switch it on again. Check thecircuit breaker if there's no power (all breakers must
be ON). Any liquid spill on the stove may cause a
malfunction. Wipe clean with a dry towel after using
the stove and has cool down.

Heating power
display lamp of thefront heaterlamp

The ventilation fan
turns on when the
power is "ON" andturns off when it is"OFF".

Light button

Ventilation Fan buttonHigh temperature
warning light

Heating intensity button offront heater

Heating intensity button ofrear heater
HigherLower

Higher
Lower
Heating intensity
button of front
heaterHeating power
display lamp of
the rear heater

Water related(Drainage)

Water related(Drainage)

Bell trap

Is the main power turned on?

Stin

s
nk

i

St

S-shaped trap

Troubleshooting

Troubleshooting

Troubleshooting Kitchen stove Ventilation fan

Troubleshooting Water related

Power lamp
Turns on when themain power button
is "ON" and turns
off when the main
power button is"OFF".

Power button

Model number

Heating intensity button ofrear heater

When you long press the operation button for

Caution approximately five seconds, it will return to the

Bad odorToiletKitchen sink

Please always
keep water in the
traps

UB

previous operating movement.

Search by "induction heater"

The ventilation fan doesn't work
The fan might stop working when it gets dusty. Please clean it
regularly※ How to take the cover off[Kitchen] Hold the edge of the cover and pull it down.
[Bathroom] Hold the front side of the filter and slide it out.
[Toilet] Hold the edge of the cover and pull it down.
※ For more information, please refer to the "Frequently Asked
Questions" section of the website.

※ As for "sick building syndrome" prevention measures, please don’t switch
off the fan of 24-hour ventilation system in some of the apartments.

Search by"ventilation fan cover"

Regularly clean theventilation fan

Basin sink

Washing machine stand※ Please regularly clean the drains.

16

17

Troubleshooting Microwave

Basic operation of equipment and troubleshooting

Basic operation of equipment and troubleshooting

Put the food inand close thedoor.

Place in the center of around dish.

1. Heating● Put food inside and press the "あたため" button once, A sound will
notify completion.
(For milk and sake, individual heating functions are prepared)

2. Defrosting raw food● Press the "解凍" button, set the timer according to gram weight, andpress start. A sound will notify completion.

※ Replacement of consumable items such as batteries for the remote control are the responsibility of the resident. (except if lessthan one month from the move-in date)

DefrostPut the food inand close thedoor.

1 Press

Place in the center of around dish.

Heating

Defrosting【あたため】

1 Press

Adjust heating time.

e.g.) 40 seconds/
Turn on for up to
40 seconds

Is it a malfunction? before that!

Press

2

Adjust the heatingtime according to thegram label of the foode.g.) 200g/
Turn on for up to
200g

Defrosting gram
adjustment

Finish sound Peep…

Defrosting

【解凍】

Press

2

Heating

blinking timer display indicates theRemove food The
remaining time.

Microwave

TV

Remove the batteries once and reinsert them. If it still does not work, replace the battery with a new one.
● If you use video cassette players and video game devices, switch to video 1 or 2 by pressing the input switch
button.
● If the television screen suddenly turns black, check the following:
・Is the power cable plugged in?
・ The antenna is not unplugged?
・Is the electrical breaker on?
・Do you adjust the channel and tuner?

Warm

For general use

Television (If the remote control doesn't work)

Troubleshooting

Troubleshooting

Troubleshooting TV

1. Sparks
Method of operation will be different by manufacturers.

● Have you been using containers with gold or silver patterns or decorations?
● Is there any food residue on it?
● Is metal (aluminum foil) touching the inner wall surface of the microwave?
● Is it operating without putting anything in it?Is it operating without putting anything in it?

2. During heating, the "buzzing" sound of the fan becomes louder or quieter.
There is a clicking sound during heating.
● That's not a malfunction. It is because the heating is controlled.

3. Not functioning● Is the power plug securely inserted into the power outlet?
● Is the door tightly closed?
Re-open and close the door.
(Due to safety design, some models cannot be heated even by turning the timer knob if more than 3 minutes
have passed since the door was opened and closed.）

4. Does not heat the food● Is the door tightly closed? Re-open and close the door.
● Is the output selection switch (knob) set to "弱" or "解凍"?
● Is the output selection switch (knob) in the proper position?
● Is the food covered with metal containers or aluminum foil?

5. Round plate(glass) does not turn.

● Are the round plate(glass) and rotating roller set correctly?
● Are tableware or containers touching the inner wall surface?

Usable and unusable containers
Glass

Not heat
resistant

For high-temperature cooking, useheat-resistant glass containers that areresistant to rapid heating and cooling.

Can not use

Cut glass and tempered glass can also
melt or break.resistant to rapid heating
and cooling.

Can be used

Some lids are heat sensitive.
The following items cannot be
used.heating and cooling.
・Foods high in fats and sugars (prone
to high temperatures)
・Sealed lid or bag
・Containers without the "Microwave
oven available" label

Can not use

It becomes hot and melts.
Containers that change in quality due
to radio waves cannot be used.
(Polyethylene, Melamine, Phenol, Urea
resin, etc.)

Heat resistant(Heat-resistanttemperature over
140℃)

Not heat resistant(Heat resistancetemperature lessthan 140℃)

OthersPlastic, plastic
wrap, and silicone
containers

Can be used

Ceramics and Metal
lacquer ware

Heat resistantPottery,porcelainLacquerwareain
Metal / Aluminum
foil such asaluminum /EnamelPaper products /Woodencontainers

Can be used

However, you cannot use vessels withcolored pictures, cracks, or gold andsilver patterns because they may bedamaged or sparks may appear.

Can not use

The paint will peel or crack.

Can not use

Cannot use wire mesh, metal trowels,or metal scorching dishes.

Can not use

Products that use gold needles are
more flammable.
Heat-resistant cooking sheets can beused according to the package
directions.

Daily maintenance ※ Do not use any of the items listed on the right.
1. Care and Maintenance18

Benzine, Thinner, Alcohol Oven cleaner, powdered● Do not leave oil or food debris adhering to the inside while heating.
cleanser, bleachThis may cause ignition or smoking. If it sticks, be sure to wipe it oﬀ
after the unit has cooled down.
● Soak a soft cloth in diluted neutral detergent and wring it out, then wipe withwater and dry in that order.
Synthetic detergent for
Spray detergent, metal● Is it operating without putting anything in it?Is it operating without putting
houses / furniture /scrubbers, heavy-duty
ventilation fans, acidic /spongesanything in it?
alkaline detergent

19Troubleshooting Automatic washing machine

Basic operations and troubleshooting

Basic operations and troubleshooting

Is it a malfunction? before that!

About general useshooting

1. It doesn't cool well, it doesn't get cold

※ The operation method and contents may differ
depending on the manufacturer.

Precautions● Are you putting warm or hot items inside?
● Is it overfilled with food?
● Is the cold air vent blocked by food, etc.? (In the case of a refrigerator with vent)● Do you open and close the door frequently?
● Is the temperature control in the proper position?

2. Food in the refrigerator freezes● Is there any watery food (like tofu) on the back of the refrigerator (near the vent)?
● Is the temperature control set for continuous operation or strong?

3. Dew and frost forms inside the refrigerator● It may appear when the humidity is high, when the door is opened for a long time, or when the door is opened andclosed frequently.
● Is something stuck in the door, or is food hitting the door and making the door open a little?
● Is it installed so that it does not rattle on the floor?
● Is the refrigerator hitting on the wall?

Automatic washing machine

Refrigerator● Check that the water supply and drainage hoses are connected correctly before start using.
● If the centrifuge does not turn, check that the washing machine is kept horizontal.
● Sometimes the lid is locked during washing. Do not try to open it by force, please use the open button.
(Press the lighted button from the dry/quick/standard cycle button to unlock the lid.)● Do not press two buttons in the same time. It may cause malfunctioning.
● Do not press the button of operation panel with sharp objects. It may cause malfunctioning.
● Please open the faucet only during the washing.
※ Some washing machine pan have an inlet and faucet connected on it. ①② references※ If you keep the temperature control for the freezer to "strong" all the time, it may stop getting cold.

4. Is making loud noise

Troubleshooting

Troubleshooting

Troubleshooting Refrigerator● Is the evaporation dish firmly inserted and fixed?
● Are there any objects around the refrigerator?

About operation noise ※The following noise is heard during operation, but this is not a malfunction.
1. Short repeated popping sound● This is the sound of the refrigerant (gas) flowing in the cooling device.

①

2. Short single popping sound②● This is because the inside of the refrigerator repeatedly contracts and expands due to temperature changes andcooling operation.

OPEN

3. Prolonged buzzing soundHandleWhen opening and closing the door, the fan stops, so there may be an operating noise.
(In the case of a refrigerator with a fan)

Use the refrigerator efficiently
Store food in a plastic bag or plastic wrap, or put it in a closed
container.

Please open and close the door neatly.

Allow hot items to cool before storage.

Leave a gap between items.

● Prevents odor transfer and drying.of a refrigerator
with a fan)
● It will affect other foods and waste electricity.

Things that are not suitable for storage in the freezer.

● Raw and boiled eggs
(raw eggs shells would crack, and boiled eggs white will harden.)● Dairy products (fat and water separate)● Raw vegetables (burdock, butterbur, etc. that have a lot of water lose
their flavor, and potatoes, sweet potatoes, etc. turn black and rot.)● If you leave the door open for a long time, the cool air
will escape.

● IIf it is packed too much, the air
circulation will be less and the cooling will be weakened.

20〈Installation〉

Not suitable for storage in the refrigerator.

● Cool tropical fruits such as bananas just before eating.
This types of food deteriorates when cooled for a long time. Radishes
and potatoes may change in quality as well.

Daily care
1. Maintenance● Dip a soft cloth in a diluted neutral detergent, squeeze
tightly and then wipe with water and dry.
● Using a knife or screwdriver to remove frost or ice may
damage the innerside and cause a malfunction.

Using the washing machine
When using the washing machine
you first need to open the water by
turning the handle on the washingmachine pan.
If you do not turn this handle thewater will not come out.
After using the washing machine,
close the water by turning the handle
back.
(Except for programmed wash. )※ Please do not use the following items.

Alcohol

PolishingpowderOrganic solvent(Thinner, benzine,
seal remover, etc.)

Soap
powderNylon
scrubbing brush
Alkaline andweakly alkaline
detergent

We cannot guarantee the food in the refrigerator when it is replaced due to a defect.

Scourer※ If the washing machine will be installed by the tenant, an automaticwashing machine water supply hose(1.5m〜2.0m)will be needed.
(1.0m might not be enough to reach the faucet.)

Do not use water faucet adapter. Please install the hose
directly.

Hot water(60℃ or higher)

Items that may
damage the resin

Search by「Washing machine hose」

21

Troubleshooting Futon Keys Others

Basic operations and troubleshooting

Basic operations and troubleshooting

Futon

Is it a malfunction? before that!

Airing out your futon or using a futon dryer regularly will keep it clean and help to prevent mold.
(A replacement fee will be paid by the customer when moving out if mold is found.)Futons cannot be hung on railings or fences of the common areas.

1. No water supply● Is the faucet open?
● Is the lid of the washing machine closed?

Keys

2. It doesn't drain● Is the drain hose higher at some point in the middle?
● Is the drain hose being crushed?

I don't know how to operate the key

I don't know how to operate Leolock● Is the machine tilted or rattling?
● Is the laundry leaning to a side?
● Are hairpins, metalic objects or coins mixed in?

You can check the operation manual from the QR code on the right.

The card key doesn't respond wellIf you place the card key close to a magnet, it may be affected by t he magnet and you may
not be able to use it.
In particular, please do not place it directly on top of cash cards, commuter passes, or othermagnetic cards.

● Is the laundry leaning to a side?
● Is the lid closed properly?

● Is the power plug properly inserted?
● Are you putting too much laundry?

About washing capacity※ Weight varies depending on the material.

(Estimated weight per
piece)

Sheets about 500g
(100% cotton)

500g
400g

Skirt about 400g
(Chemical ﬁber)

100g

Pajamas about 500g
(100% cotton)

Bath towel about
300g(100% cotton)

300g
200g

Shirt about 200g
(mixed yarn)
Trunks about 50g(mixed yarn)

Leopalace21 circuits can only handle loads of up to 30 amperes. Simultaneous useof electricity is limited(excluding some family type apartments breakers).
Please be careful not to use a lot of electricity at same time.
※ Leopalace21 will not be responsible for damages occurring from circuit breaker
trip.
(Ex: Computer data lost, internet communication failure, video recording, etc.)
Use pattern
Air conditioner

Long sleeve undershirt
about 150g
(100% cotton)
Socks about 50g(mixed yarn)

Interior lights
Television
Bathroom fan
Microwave oven

Daily careDryer

1. Maintenance● Unplug the power plug to avoid risk of electric shock.
● Wipe the machine (outside) with a soft damped cloth .
● Do not splash water directly on the outside of the machine, and avoid using volatile solvents or cleansers, as it will
damage the machine.
● If you leave it with powder or liquid detergent on it, the machine may be damaged, please wipe it off immediately.
● Wipe the inside of the tank with a soft dampen cloth.
● Please dispose of the garbage on the lint trap regularly.
※ Please do not use products like the on
es on the right.

Oven cleaner, powdercleanser, bleachSynthetic detergent forhouses・furniture・
ventilation fans, acidic・
alkaline detergent

Spray detergent, metal
scrubbing brush, hardspongeFor handling, see the instruction manual.The operation method differs depending on the manufacturer.

22

Search by「Leolock」

Search by「Card Key」

Circuit breaker trips frequently

Kitchen heater

Thinner, benzine,
alcohol

Search by「Key Operation」

Others● Be careful not to put too much laundry.
● Refer to the table below and make sure that the amount of laundry does not exceed the weight stated on themachine.
Place the laundry as evenly as possible (so that it is not leaning to a side).

Estimatedwashing
capacity

Futon/Keys/Others

Automatic washing machine

The operation method differs depending on the type of key. You can check the details from the QR code on the right.

3. There is a strange noise

4. There is a strange noise

Troubleshooting

Troubleshooting

Troubleshooting Automatic washing machine

Sample 1 Sample 2 The table on left shows patterns in which you can

○
○
○
○
○
×
×

○
○
○
○
×
○
○

use your electric appliances without making thecircuit breaker trip. If you use other electric
appliances, or use more than one of the same
appliances it may differ from the table on the left.
If breaker trips even when using the same electric
appliances shown in the left figure, please avoid
operating other appliances while the kitchenheater is in use.
○=IN USE ×=NOT IN USE

Poor TV picture quality

Also check the outdoor breakerswitch that is in common area ofyour building. If the outdoor circuit
breaker tripped, the TV signal willstop and the light in common area
will not work either.

Search by「Amperes」● Is the antenna properly connected?
When using your own TV brought from afar, you will need to adjust the values of channel and frequency. Please refer
to your television and video instruction manual.
※ Connecting various types of AV appliances to a single multi-plug cord can cause decrease in picture quality.
Please consult your nearest electronics store.

Fluorescent lights and light bulbs have burnt out

The tenant has the burden of replacing fluorescent lights, light bulbs, etc in the room.
Please purchase them at your preferred electronics store and replace by yourself.
(There are many different types of fluorescent lights.)
If fluorescent lights, light bulbs, glow lamps get loose, they may not light. Please retighten it by
yourself.
(For those who don't know how to replace or can't reach the fluorescent lights, we can help you bypaid service.)※ Fluorescent lights , light bulbs will be replaced for free within one month of move-in, or if
you have Life Service "Select" / Resident System "Select".
Search by「Fluorescent lights」

23

Troubleshooting Bathroom Ventilator Dryer

Basic operations and troubleshooting.

Basic operations and troubleshooting.

Home delivery box
Some apartments are equipped withdelivery boxes for use when thetenant is away. Items within 35cm(H),40cm (W), 15cm〜29cm(D) can be
stored. A PIN will be set up for
convenient delivery while the tenant
is away.

Bathroom Ventilator Dryer
Out
side

In
side

Receiving box

Emergency unlock

Dial

Bathroom Ventilator Dryer

Home delivery box

The bathroom ventilator・dryer comes equipped with the following functions. Use thecontrol panel to select the desired function.
Dry (乾燥)・・・Turn the bathroom into a drying room, just hang your clothes and it will
become dry.
Cool breeze (涼風・)・・To be used when the bathroom is hot, or can be used as a fan
when taking a bath.
Ventilation (換気・急換気・)・・Ventilate the bathroom and make dry to prevent moldgrowth.
※ In some bathrooms the ventilation, dryer models are equipped as well with a heater.

Box not in use mode

How to lock1.Turn the knob to the OPEN
position, then turn the dial until
the desired number.
2.Turn the knob to the CLOSE
position and disarrange thenumbers to lock.

How to open

1.Turn the dial until the chosen
number.
2.Turn the knob to OPEN position
to unlock the door.

Box in use modeIf you forgot the PIN

Insert a pin in the holes located on
the reverse side, and dial thenumber on the same row as theinserted pin. Number will stop at
the previously set PIN.

2

Give your PIN to the delivery staff.

The delivery staff will use your PIN
to open the door and use yourname seal (inkan) inside to stamp
the receipt (the tenant should
prepare the name seal)

How to use as a clothing dryer

Dry the washed clothes with wind.
1.Press the operation switch button, until the dry lamp (乾燥) turn on.
Drying operations will start, and air will begin blowing out.
2.Set the timer according to laundry quantity and the outdoor temperature. It can be
setby adjusting the green lights next to the number. Once setup procedures arecomplete,the internal computer will calculate and display the remaining operationtime.
3.The fan will stop when the timer is finished. If further drying is required, set the
timer again and proceed with drying.

※ The internal computer will memorize your previous setting. When activating the dryer nexttime, the computer will use your previous setting.
When you want to change the timer setting, please use the setting button to reset the timer.
※ When using the fan to dry clothes, please make sure that the clothes were centrifuged .
※ Leave enough space between the clothes to allow air blow evenly through the clothes .

Bathroom Ventilator Dryer

Lighting

Lighting

Standard Drying
For 2 kg of centrifuged clothes are required approximately 5 hours to dry.

CautionHow to receive deliveries while being away
1

Troubleshooting

Troubleshooting

Troubleshooting Home delivery box

Dry the washed clothes with wind.
Please observe the followings items to ensure safe use.
● Please clean the filters once a month.
Clogged filters will result in operational efficiency decreases and breakdowns.
● Ventilate the bathroom after bathing.
● Do not operate the fan without the filter.
● Please do not hang on the unit or clothesline, or hang excessively heavy objects.

3

After putting delivery goods inside,
the delivery staff will close thedoor and turn the dial to any othernumber.

4 The tenant will use that new PIN to open the door and receive thedelivery items, andlock the door when finished.

Lighting

Filter maintenance

Pull out the front panel of filter. Lightly dust the net, or clean using a vacuum cleaner.
In case the net is very dirty, please wash with water diluted in neutral detergent andafter rinse the detergent.
Dry after washing, and replace the filter to the original position. Furthermore, pleasebe careful to not falling down when removing, because the bathroom floor gets
slippery.
※ Please clean the filters once a month.
Clogged filters will result in operational efficiency decreases and breakdowns.

※ PIN can be changed anytime.delivery items, andlock the door when finished.
※ PIN can be changed if the deliver staff turn the dial while the door is open.
In that case, please refer to the procedures from [If you forgot the PIN].
※ You can check from inside the apartment when you forget the code.

If the bathroom dryer does not work

Try turning on and off the breaker repeatedly 2-3 times, or if there is a reset switch on the operation
panel, pressing the switch may improve the situation.
Check the details

24

Check the details

25

Fire detector

Basic operations and troubleshooting

End of the contract

Troubleshooting

Troubleshooting

End of the contract
1. End of the contract request

Fire detector

Please, file the request to end the contract at least 1 month before the leaving date online through the the [&Leo].

A device that will detect or report signals of fire
When the device activate…

The [&Leo] application can be accessed through our website, the smartphone app or the LifeStick on the TV.
Tenants that did not performed the settings for the account won't be able to file the request online.
For the information on the setting of the account, check the page 5 [Initial settings for the &Leo application].
Check here how to perform the initial settings through the website or the smarphone app [&Leo].
Those who are not able to connect to the internet or does not have a smartphone may file the [Leaving Notice]through mail or by visiting the closest LeoPalace branch.
You are not able to file the notice through phone.
If you file notice with less than one month from the leaving date, as a penalty, the rent will be charged for 1 monthcounting from the actual date you give the notice.

● In case of fire:Fire detector

Check the origin of the fire and evacuate.
Please, take measures such as call the 119.

● If it is not a fire:※ Sometimes the detector may activate in the following cases:
・When using smoke type repelents in the room.
・When using sprays (inseticide; hair spray).
・When the cigarette smoke hits the smoke detector directly.
・When the smoke from cooking accumulates around the detector.

● How to stop the device alarm:
For continuous long interval beeping alarm.
If the device is making continuous long beeping sounds, you may press the button on the device and it will
temporarily stop for 5 minutes.
After 5 minutes, if it still beeps again, try to remove the cause by ventilating the area and using a fan against
the device surface.
Even if the device is a heat detector, you can stop if by cooling it down with a fan.

For short interval beeping alarm.
It means the device is either out of battery or it is informing it is time for it to be replaced. Contact the LeoPalace service center.
If you hold down the button on the device for, the alarm will stop for 24 hours.

5 seconds

Stop button on the fire alarm.

※ For the other contract ending procedures, i.e. the insurance contract, utilities, registration of new address, scan the code below.
How to set through the & ▶
Leo website

How to set through the ▶
LifeStickInitial settings.

IInitial settings.

Details of the leaving ▶
notice.

2. On the move out dateOn the move out date, the room will be inspected, and the contractor must
be present and pay the cancellation fee.
If is a corporate contract, the presence of the contractor is not required at
inspection (for detailed information, check below『About move out (corporate contract) 』.] On the move out date, the presence of the contractor is required.
・For reservations of the inspection time, please contact us from『Inquiry form related with move out』at least one
week before the move out date.
※If you change [Inquiry content] at the bottom of the inquiry form to "Contact about move out inspection request", theinput form for the desired date and time of attendance will be displayed.
・The time available to reserve the inspection time will be from 11 am to 3 pm.
・Remove personal belongings from the apartment, until the scheduled date and time.
・Dispose of trash according to local rules in advance.
・At the time of inspection, you will be required to pay the rent (amount pending), cleaning fee (according to thecontract) , etc.
・Payment on the day can only be made by credit or debit card.
・In the event of damage caused by the tenant's intentional or negligent actions, there will be a separately charge forrepairs.
・For more information on what you need to do beforehand, and what items to prepare by the day you leave, consult『About move out』.
Inquiry form related with ▶
move out

About move out ▶
(individual contract)

About move out ▶
(corporate contract)

Have you already decided your next apartment?

There are discounts for tenants moving within LeoPalace!
※ The image shows a smoke detector.

For example, tenants that changed their job/school/workplace
If you changed your office, the campus of your university, or want to get closer to another area.
There are discounts of the initial fees for tenants that are currently leaving in a LeoPalace building,
proportional to how long was the stay.
For detailed information, call for an inquiry in the number below:

26

For inquiries call

0570-008-021(9:00〜18:00) ※ Japanese27

Estimate per item.

Official LINE account.
Details of the repair

Item
Wallpaper(cloth)

・Changing the wallpaper(cloth).
・Cleaning, repair of wallpaper(cloth)
・Changing the carpet

Carpet・Cleaning, repair of carpet

Tile type carpet
Cushioned flooring

・Changing a carpet tile
・Changing the cushioned flooring (8㎡ or more)・Changing the cushioned flooring (less than 8㎡)

Calculation Aprox. prices(tax included)
base.
￥1,320㎡￥880㎡￥5,500㎡￥1,100Parts￥1,650
Sheets￥3,850㎡￥14,300〜
Parts

Maintenance items
Item

Contents

Opaque (smoked) glasswith wires
Transparent glasswith wires

Replacement
Partialreplacement

Lock (cilinder)

Replacement

Sink mirror

ReplacementItem(tax included)￥22,000￥33,000￥6,050￥20,350￥9,350Contents

Common toilet seat. Replacement

Kitchen stover(2 burners)
Support for
clothes drying pole
Futon mattress(from the tenant)Replacement
Replacement
Disposal

Aprox. prices(tax included)￥15,400￥46,200￥9,900￥5,500〜

Contents

Washing machine

Replacement

Refrigerator

Replacement

Microwave

ReplacementItem(tax included)￥40,150￥44,550￥19,250￥40,700￥44,000￥48,950

Television(19inches) Replacement
Television(32inches) Replacement

Contents

Contents

Room controller

Replacement

Open/Close sensor

Replacement

Gas sensor

Replacement

Motion sensor

Replacement

An automatic reply will send an URL. Clickon the Link.

Single bed

Replacement

Television rack

Replacement

Center low table

Replacement

Chair

Replacement

Rental futon mattress Replacement
Curtains

Aprox. prices

Item(tax included)￥110,000￥22,000￥42,900￥25,300※ You are able to create your LEONETID/Password by using the document given
along with the keys and performing the initial settings.
※ To be able to receive the promotions and discounts, you need to add the LeoPalace 21 Official account and login.

Replacement

Aprox. prices(tax included)￥23,100￥13,750￥13,200￥7,150￥20,900〜￥14,300〜

Security equipment
Item

Steps

Send the message [Connect / コネクト].

You can watch videos of detailed explanations and instructions.
Please, check the FAQ details before directly making an inquiry.

Aprox. prices

Television(24inches) Replacement

Easy

Add the Official LeoPalace21 account to your friendlist.

Check the solutions though Videos! LeoPalace FAQ

Appliances and Furniture items
Item

The official account will periodically send notifications and promotions to the tenants.

Type your LEONET ID/Password.

Aprox. prices

Replacement

Screen window

Guidance through Video FAQ・LINE

Guidance through Video FAQ・LINE

Calculations for the restoration fee.

Calculations for the restoration fee.

Contents

Smoke sensor

Replacement

Emergency alarm

Replacement

Emergency button

Replacement

SECOM IC Stick

Loss

Aprox. prices(tax included)￥24,200￥22,000￥22,000￥880

Usually it will have a press type screw.

Example:・How to connect the grouding wire.
・How to open the water valve for the heater.
・How to clean the exhausting vents.
・How to restore the gas connection.
・How to connect to the Leonet internet.
and more.

You may also search [LeoPalace FAQ]
on YouTube.
For more information.

Depending on the contents of the maintenace order, the visit fee may be
added to the values of the charfes. The base price is ￥3850(tax incl.)~※Depending on the quantity of visits, hours and urgency the price may vary.
※ Service prices are target of the national 10% consume tax. If the prices are different altered in the total, thecalculation may have added the tax.
※ The prices displayed above are just base prices for reference. Depending on contents, model of appliances and other circunstances the price will vary.
※ Tax values are valid since September 2021 until this publication.

28

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