Sustainability

Since our establishment, we have sought toresources and the opinions and expecta-

Group in-house newsletter. We also respondfulfill our responsibility to society throughtions of our stakeholders. We classify CSR

to requests for information from stakeholders

our business activities, acknowledging theinitiatives designed to help address socialand continue to expand our ESG-related

importance of sustainability for ourselves

imperatives through our businesses as

disclosure via our corporate website and byand for society. In promoting corporate social“strategic” and those aimed at earning theresponding to questionnaires from ESG

responsibility (CSR) initiatives, we abstract

trust of stakeholders as “basic.”

assessment organizations.

a broad range of social imperatives, which

To encourage employee awareness of our

we examine in light of our management

CSR initiatives, we share information via ourSocial trends/imperatives(Demographic change, technological progress, shift of global economic center/urbanization, aggravation of environmental issues)

Opportunities
and risksCommunication withstakeholders

Strategic CSR Goal: Provide enduring peace of mind toan ever-changing society by creating
the ANSHIN Platform

Basic CSRSECOM’s management resources/foundation(Human resources, organization, technologies, performance, knowledge)

Key areas of focus: Consumer issues, human rights
and labor practices, the environment, community
involvement and development, fair businesspractices, organizational governance

The SDGs* and the UNGC; Support for the TCFD**
Our basic policy of contributing to society

for society. Seeking to further our goal ofthrough our business activities has many

helping to achieve sustainability for society,for the Task Force on Climate-related

aspects in common with the United Nations’on May 2, 2018, we became a signatory to theFinancial Disclosures (TCFD).

Sustainable Development Goals (SDGs) in

United Nations Global Compact (UNGC).

In July 2019, we announced our support

terms of focus on achieving sustainability** The TCFD was established in 2015 under the auspiceof the Financial Stability Board (FSB) to develop basic
principles for disclosing the impact of climate-related
factors on companies’ income and cash flows.

* The SDGs were adopted at the UN Sustainable Development Summit in September
2015 as goals essential to sustainable development for the planet to be attainedby 2030.

44SECOM Annual Report 2019

Basic CSR initiatives
Taking into account the key areas of focus inserve as our basic operating principle, while

responsibility, including offering programsISO 26000, the international standard for

the SECOM Group Code of Employee

for children, women and seniors designedsocial responsibility, we have organized ourConduct sets forth specific standards to beto raise crime prevention awareness. In thebasic CSR initiatives into six key categories.

observed.

fiscal year ended March 31, 2019, such efforts

1. Consumer issues

safety and a favorable work–life balance forprevention awareness seminars for women,

To guarantee that the quality of our services

our employees. Accordingly, we have put inheld 133 times and 35 times, respectively, atis consistently worthy of the SECOM name,place generous health management andlocations across Japan. Our social contribu-

we have established a framework in ourleave programs. In addition, we have estab-tion activities include extending support tosecurity services business that ensureslished a dedicated website and a sexual

areas devastated by natural disasters.

exceptional safety and reliability across all

harassment hotline that enable employees

processes, from R&D through to mainte-

to anonymously consult with professionals

5. Fair business practices

nance, and conduct practical training for

regarding problems or concerns.

Efforts to strengthen our cooperation withWe also place a priority on ensuring

employees that aims to enhance their knowhow and skill levels.
We also work to further enhance service
quality by paying heed to feedback fromOnce annually, we conduct employee

included child safety classes and crime

suppliers, as well as to promote mutual

satisfaction surveys. Survey findings areunderstanding and compliance with laws

published in-house and reflected in improve-and regulations, have enabled us to create

ments to various systems and programs.

a solid framework for providing high-grade
services and systems.

customers. We have positioned staff acrossJapan who specialize in promoting customer

3. Environment

satisfaction and who are charged with visit-

In the belief that protecting the environ-Group CSR Guidelines for Suppliers—which

ing customers to gain feedback. Throughment is essential to our ability to provide

sets forth issues that we require suppliers toSECOM customer service centers we respondsecurity and support comfortable lifestyles,

address, including organizational gover-to various requests and inquiries received

we continue to promote awareness of ournance and fair operating practices, humanby telephone regarding services, systems

environmental philosophy, which is torights and labor practices, consumer issues

and products.

incorporate consideration for the environ-and the environment—and strive to pro-ment into all areas of our operations, and of

mote awareness of CSR across our entire

2. Human rights and labor practices

our basic environmental policy. We are also

value chain, as well as to reinforce responses.

In line with our belief that creating working

implementing measures aimed at address-

environments conducive to job satisfaction

ing such key issues as global warming

6. Organizational governanceand helping employees fulfill their potential

and resource depletion and ensuring ourTo increase the efficiency and transparency

are key to driving growth for SECOM, weoperations conform with pertinent laws andof management practices, thereby enablingattach importance to diversity. We also

regulations.

us to consistently increase our corporate

We have also formulated the SECOM

value, we are taking steps to enhance ourrecognize respect for human rights as ancorporate governance system. As well, weand provide training aimed at enhancing

4. Community involvement anddevelopment

employees’ understanding thereof.

We recognize contributing to the com-efforts to strengthen our complianceframework and improve disclosure.

essential aspect of corporate management

Our commitment to respect for humanmunity through the provision of safety andrights is proclaimed in The Constitutions ofpeace of mind as an important responsibility.

the SECOM Group, a set of 10 provisions that

We promote a variety of efforts to fulfill thisare promoting decisive management-led

For more information, please visit:www.secom.co.jp/english/csr/

SECOM Annual Report 201945