Special Feature: SECOM’s Growth Strategies
We are currently promoting initiatives in line with four core strategies—“ALL SECOM,” “Collaboration,” “Connection” and“Enhanced value”—with the aim of creating the ANSHIN Platform. This special feature looks at the progress of these initiatives.

“ALL SECOM” strategic initiatives“Collaboration” initiatives
To create the ANSHIN Platform, we are actively

facilities, but also features a face recognition

AI and IoT technologies to reduce the laboradvancing a strategy of collaboration withfunction and AI-based image recognitionrequirements and improve operations undervarious partners that share our mission totechnologies that enable it to perform duties

from social network services. This has reduced

the ALL SECOM banner. At the same time,

expedite the creation of services and systems

that require communication, including

opment of innovative services and systems.

the sifting of information by humans to

we will work to accumulate know-how andthat address the increasingly diverse needs ofproviding directions and engaging in

Examples of such distinctive offerings include

approximately one-tenth the previous level,

insights in both areas and embrace the chal-customers for peace of mind.

conversation.

SECOM 3D Security Planning, development of

which has substantially improved efficiency. In

lenge of transforming SECOM in preparation

which was facilitated by the integration of

the geographic information services business,for the changes ahead.

Q Reducing labor requirements,

ticated security services, we partnered with a

SECOM Intelligent Systems Laboratory tech-subsidiary Pasco has developed an AI-based

nologies and geospatial information service

automatic identification technology for satel-technologies belonging to subsidiary Pasco;lite images and has begun providing urban

Amidst expanding needs for the manage-

and non-life insurance policies SECOM Anshinchange analysis map and parked vehicle

ment of large-scale facilities, we recently

purpose of cultivating demand for home

generation high-speed 5G telecommunica-

My Home and Security Discount Fire Policy—estimation map services.

partnered with a leading name in the provi-

security services. We will continue to work with

tions network. In the years ahead, both

Guided by the “ALL SECOM” strategy, whichhave applied AI to the process of extracting

Going forward, we will continue to apply

focuses on reinforcing collaboration among

information useful to subscribers from thevarious Group businesses, we are further

vast amount of disaster information available

maximizing synergies to advance the devel-

With the aim of realizing ever-more sophis-

advancing automation andenhancing efficiency

Signing ceremony for business alliance at the headquartersof a leading electric appliance manufacturer in the PRC

leading telecommunications carrier in Japan
to conduct demonstration tests for a security
system that makes use of Japan’s next-

sion of related services and have embarked

this company to leverage our accumulatedcompanies will further step up collaboration

respectively—which offer discounts to sub-marathons and other major events, we useon the creation of a new business model. We

expertise in the provision of security services

to realize increasingly innovative services that

scribers who have installed on-line security

an image recognition system that employs AI

expect that building on our respective service

to expand our selection of high-grade security

enhance our ability to help make society safersystems, recognizing this as mitigating the risk

technologies to analyze images from surveil-bases, technologies and know-how will help

services, as well as to promote joint productand more secure.

of theft or fire.

lance cameras to effectively assess crowding

reduce the labor requirements and advanceplanning and development and the formula-

We are also working with a major mobileand detect unauthorized individuals who try

the automation of large-scale facility manage-

tion of sales plans. With this alliance, we havecommunications carrier to utilize low-power

Q Making use of AIto enter the marathon course, thereby ensur-ment and administration. In Japan, we will

gained a potent partner that will assist ourwide-area (LPWA) networks* to extend theWith SECOM on-line security systems, surveil-ing our ability to prevent disruptions andwork together to cultivate new markets, while

market development efforts in the PRC toSECOM AED On-line Management Service, alance is conducted by equipment. Should anpromptly detect irregularities.

overseas we will collaborate to introduce joint

provide safety and peace of mind, as well as toservice that monitors the operational statusservices in the fast-growing Chinese market.

make life more comfortable and convenient.

of automated external defibrillators (AEDs).

for residential and commercial customers,

In the provision of security for international

irregularity be detected, appropriate
responses are made by skilled staff. In other

Use of LPWA networks facilitates the on-line

On another front, we combined

management of AEDs in locations that do notwords, our ability to combine the advantages

proprietary image processing technologies

Q Leveraging technologies

of mechanical precision and human percep-that help provide safety and peace of mind

We are also advancing collaborative efforts tooffer easy access to an electric power source,tion enables us to provide efficient services

with advanced AI technologies from Japan’s

make use of advanced robotics technologies.

thereby facilitating the use of AEDs wheneverand systems and is a key competitive

leading information and communications

In March 2018, we completed development ofand wherever needed, which is seen as key tostrength. With the goal of further enhancing

technology (ICT) firm to analyze data fromthe SECOM Robot X3 autonomous multifunc-expanding the availability of these units.

the quality and efficiency of our services, wesurveillance cameras and sensors installed intional robot, which integrates our distinctive

are making use of advanced AI and IoT tech-stores to facilitate the provision of information

robotics technologies with autonomous

nologies, drones and robots to optimize theservices that support facility management,

motion technology from a leading domestic

use of equipment and human capabilities.

which we began offering on an experimental

research facility. This robot not only patrols

We are also taking steps to reduce thebasis at one of Tokyo’s international airports.

labor requirements and bolster the quality

Looking ahead, we will continue to promoteof services. In June 2017, we inaugurated

the development of new services that sup-a dedicated team that is charged withport facility management and the movement

promoting the use of cutting-edge AI andof guests to enhance safety, peace of mind,

IoT technologies and a team that provides

convenience and comfort.

* An LPWA network is a type of low-cost low-power
wireless telecommunications wide-area network.

Free-standing unit usedin verification testing for
LPWA-linked AEDs

technological support. In the area of BPO andICT services, we offer the Real-Time DisasterQ Market development

Information Service, whereby subsidiary

In the PRC, we have formed a strategic market

Secom Trust Systems provides highly accurate
information in the event of a disaster. We

20

SECOM Annual Report 2018

development alliance with a leading local
Information for the Real-Time Disaster Information Service is collected and analyzed atthe SECOM Anshin Information Centerelectric appliance manufacturer with theSECOM Robot X3SECOM Annual Report 201821

Special Feature: SECOM’s Growth Strategies

On another front, we continued to offer

devices on the IoT. Our partner is contributing

warehousing firms can verify the safety ofservices that use the SECOM Drone, an autono-technologies for incorporating confidential

assessed facilities. In June 2018, we launchedmous small flying surveillance robot. Our

information into the semiconductors

SECOM Supply Chain Security Select, aknow-how in this area is playing a role in themounted in devices, while we are providing

service designed to support the efforts ofProject for Realization of Energy-Saving Society

digital certificate and other information secu-companies to secure certification. As a result,

Using Robots and Drones, an initiative currently

rity technologies, as well as know-how in thewe now provide comprehensive support forbeing promoted by Japan’s New Energy andarea of physical security. In response to rising

everything from assistance in strengthening

Industrial Technology Development

demand for improved security of devices on

physical security capabilities to obtaining

Organization (NEDO). The area of the project

the IoT, we will continue working to offer ser-certificates that represent an objective

we are involved is development of anvices that enhance comfort and convenienceassessment of supply chain security.

unmanned traffic management function forfor users by ensuring a safe IoT platform.

SECOM Anshin Home Delivery Box

the security services sector—facilitating thesimultaneous remote control of multiple

Q Support for the acquisition ofdrones over wide areas—that is compliant withsecurity certificates for supply chainsthe 4G LTE network. Here, too, we are working

In recent years, the need for security measureswith a leading telecommunications carrier andto prevent the theft of cargo has become aother firms. Potential applications include

key issue in the logistics and warehousing

locating and calling attention to suspicious

sectors. As a result of research conducted in

objects in large facilities, detecting fires ofpartnership with the Japanese arm of thesuspicious origin and nighttime security.

world’s leading inspection, verification, testing

the recipient’s phone when a package haspossible for packages to be delivered securely

forward, we will continue to expand our port-and certification organization, in February

been delivered and monitors to prevent unau-

regardless of where the recipient may be. With

folio of connected services that deliver safety

Q Ensuring a safe IoT platform2018 we cooperated with the firm to establish

thorized opening and emergency response

the increasing popularity of online shopping,and peace of mind, as well as make life more

We are currently working with a leading

the SGS Facility Security Evaluation Criteria

services in the event of a break-in, making it

the rising need for the redelivery of packages

comfortable and convenient.

semiconductor manufacturer to ensure theas a new standard for supply chain security.

reliability of information exchanged among

By acquiring this certification, logistics andIn Japan, work style reforms designed to both

capitalize on TMJ’s extensive experience andenhance operating efficiency and improve

SECOM Home Security NEO

to recipients unable to take delivery the firsttime has become an issue in Japan. Going

Sticker indicating SGS Facility Security Evaluation
registration (left)“Enhanced value” initiatives“Connection” initiatives

improve working environments and boost

proficiency to extend efficient BPO services.

service quality, thereby positioning ourselves toEfforts to realize our Social System Industry

In line with our “connection” strategy, we areproductivity are encouraging an increasing

With the market for BPO services expecteddevelop and provide BPO services that respondvision have enabled us to build a relationshippromoting a strategy of connection, further

number of companies to consider the out-

to expand, we will also work to realize high-to an increasingly wide range of market needs,of trust with customers. Our on-line security

strengthening our relationship with customers

sourcing of non-core operations. We have built

value-added services that respond to evolving

increase our competitiveness and contribute tosystems continue to expand and gain popular-and society. Among new products and services

up a solid track record and broad expertise as

market needs. We will also leverage advanced

increased social productivity.

ity among customers as a familiar, ever-present

developed under the umbrella of connection

a provider of security outsourced by corporate

AI, IoT and other technologies to further

component of the social infrastructure. Linking

is SECOM Home Security NEO, a flexible homecustomers since we launched operations. In

security products, including surveillance

security system that can be linked with devices

October 2017, we acquired TMJ, which boasts

camera systems, access control systems, auto-on the IoT to facilitate a variety of services that

extensive experience and know-how in thematic fire extinguishing systems and externaldeliver safety and peace of mind, as well as

monitoring systems, to our on-line security

make life more comfortable and convenient.

systems further enhances our ability to provide

The first of these is SECOM My Doctor Watch.

customers with safety and peace of mind.

Centered on a wearable wristband-style unit,features, with an emergency alert service

we will capitalize on our robust operating

Technological advances, including theSECOM My Doctor Watch combines healththat detects falls and summons help. The

foundation, which reflects our experience andgrowing importance of the IoT, are driving themanagement functions, including pedometer,second is SECOM Anshin Home Delivery Box, aknow-how in the provision of around-the-clockevolution of an increasingly connected society.

sleep tracking and calorie expenditure countersecure delivery box that sends a notification toservices, position as one of Japan’s largest

SECOM My Doctor Watch

provision of high-grade contact center andother BPO services for leading financial institutions and other customers. Looking ahead,providers of data center services and capabilities in the strategic use of data, as well as to22

SECOM Annual Report 2018

A TMJ contact center

SECOM Annual Report 201823