Our Business Model

Communicating CSR Initiatives and Material Issues
Building positive ties with our various business stakeholders is an important management issue that
contributes to achieving not only a sustainable society but also to Hitachi’s sustainable growth.
Hitachi views CSR as being centered on stakeholder engagement and continually implements initiatives inaccordance with a nine-item framework for CSR management. We communicate our achievements throughchannels including the Hitachi Sustainability Report and also engage in stakeholder dialogue to build an evenbetter relationship with society.
Items Covered in the Hitachi Sustainability Report
ThemesMaterial issues

GRI Standards

Realizing sustainable, innovative management

GRI 203: Indirect economic impacts

CEO Message

1 Recognition of social responsibility
Understanding issues through dialogue and taking partin initiatives
2 Corporate governancePursuing management transparency and efficiency
Sharing the Hitachi Group Identity

GRI 205: Anti-corruption
GRI 419: Socioeconomic compliance

Advancing risk management on multiple fronts
Respect for human rights throughout the value chain

GRI 412: Human rights assessment
GRI 408: Child laborGRI 409: Forced or compulsory labor
GRI 410: Security practices
GRI 411: Rights of indigenous peoples
GRI 414: Supplier social assessment

Respect for workers’ rights

GRI 402: Labor/management relations
GRI 406: Non-discrimination
GRI 407: ‌Freedom of association and collective
bargaining

4 Labor practices

Strategic Focus

3 Human rights

GRI 401: Employment
Achieving a fair and equitable work environment

GRI 402: Labor/management relations
GRI 202: Market presence

Promoting diversity and inclusion

GRI 405: Diversity and equal opportunity

Promoting occupational health and safetyGRI 403: Occupational health and safety

A strategy for growing together with our global humancapitalGRI 404: Training and education

Promoting environmental management

GRI 201: Economic performance

Enhancing environmental management on an ongoingbasis

GRI 302: Energy
GRI 305: Emissions
GRI 306: Effluents and waste
GRI 307: Environmental compliance
GRI 308: Supplier environmental assessment
GRI 404: Training and education

Responding to environmental risks and opportunities

GRI 201: Economic performance

Achieving a low-carbon society

GRI 301: Materials
GRI 302: Energy
GRI 305: Emissions

Achieving a resource efficient society

GRI 303: Water
GRI 306: Effluents and waste

Achieving a harmonized society with nature

GRI 304: Biodiversity

Management & Governance

6 Fair operating practices

Value Creation

5 Environment

GRI 419: Socioeconomic compliance
Promoting work practices in line with international
ethics codes

GRI 205: Anti-corruption
GRI 206: Anti-competitive behavior
GRI 415: Public policy

Engaging in responsible procurement

GRI 204: Procurement practices
GRI 414: Supplier social assessment
GRI 308: Supplier environmental assessment

Pursuing customer satisfaction

GRI 417: Marketing and labeling

Ensuring accessibility to products and services

GRI 417: Marketing and labeling

Ensuring thorough management of quality and safety

GRI 416: Customer health and safety
GRI 418: Customer privacy
GRI 419: Socioeconomic compliance

Promoting sustainable community involvement anddevelopment

GRI 413: Local communities

7 Customers (consumer issues)

9 Review and improvement of CSR activities
Enhancing CSR management
Hitachi, Ltd. Integrated Report 201779

Performance

8 Community involvement and development