Special FeatureSpecial Feature

Accelerating the Commercialization of New Services that
Deliver Safety, Peace of Mind, Comfort and Convenience

Guided by the ALL SECOM concept, we are working tohelp resolve concerns that threaten society by developing services in line with three key themes: security,a super-aged society and disaster preparedness/BCP/
environmental preservation

Addressing challenges in three areas under the ALL SECOM banner and operational structure

Super-aged society
Shortage of doctors
and nurses
Need for nursing
and other care services InsuranceLifestyle support
Population decline
Health care

SECOM Medical Support Center
Facilitymanagement

Burglaries

Realizingial System Indu
Soc
streythSECOLALM

Data Center
Safety, peace of mind,
comfort and convenience

Information leaks

Security

SECOM Control Centers

Disaster preparedness/BCP/
environmental preservation
Typhoons
Energyconservation

Earthquakes

TsunamiEnergy shortages
Fires

Livingenvironments

SECOM Anshin Information Center
Missing children

Sudden illness
Theft

Guided by the ALL SECOM concept, we are working to make life more comfortable andconvenient and to deliver safety and peace of mind by responding to social imperatives andhelping to resolve everyday concerns.

SECOM Annual Report 20169Accelerating the Commercialization of New Services that Deliver Safety,
Peace of Mind, Comfort and Convenience

competitivenessWe acknowledge the three core components of our operating foundation as
the principal sources of our competitiveness, namely, our technologies, ourpeople and our operational and control
structure.
Having recognized that technological prowess is crucial to maintaining acompetitive edge in the security services
market, we keep abreast of evolvingsocial imperatives, technical trends andchanging patterns of criminal behavior,
while at the same time advancing thedevelopment and provision of systems
incorporating innovative technologies.
Research is spearheaded by the SECOM
Intelligent Systems Laboratory, which
conducts research aimed at developing
core technologies crucial to the realization of our Social System Industry vision.
The SECOM Development Center uses
these core technologies to promote theswift development of distinctive, reliablesystems that respond to the requirements of customers.
To foster the capabilities of ourhuman resources, we provide training
for employees, who include emergency
response personnel, sales staff andadministrative staff, at four trainingcenters across Japan. This enables us
to equip employees with the advanced
knowledge and technological skills theyneed, as well as to ensure that they
understand our corporate philosophy
and observe a code of conduct befitting
security professionals. These qualities
facilitate the provision of high-grade
services that deliver safety, peace ofmind, comfort and convenience.

The operational and control structureof our security services business in Japan
centers on SECOM control centers. Our
security systems use sensors and otherequipment installed at subscribers’premises, which are linked to a SECOM
control center via telecommunications
circuits to provide around-the-clockmonitoring. Should an irregularity bedetected, emergency response personnel are dispatched from one of our morethan 2,800 emergency depots.

Services designed to respond toneeds engendered by a super-agedsociety are overseen by the SECOM
Medical Support Center, the expert staffof which provide a variety of services,
including consultations regarding healthcare, medical services, nursing care andpersonal care, among others. Under thetheme of disaster preparedness/BCP/
environmental preservation, the SECOM
Anshin Information Center provides avariety of critical services. In the event of500–900km©DLR

1,000–2,000m

500–1,000m

100–250m

a disaster, the facility analyzes Big Data,
including public evacuation information
and Internet-derived information and its
own proprietary information, allowing
the swift provision of accurate and beneficial information to subscribers. Basedon Big Data accumulated by our data
center facilities, SECOM control centers,
the SECOM Medical Support Center andthe SECOM Anshin Information Centercollaborate to spearhead the provisionof services and systems to customers
that respond to needs arising as a resultof evolving social imperatives.
In recent years, security needs havebecome increasingly sophisticated,owing to the emergence of numerous
risks that threaten society. With theheightened risk of acts of terrorism at
major public events, there is a risingneed for measures that provide security
over wide areas for events held at large
venues. Our focus is thus on surveillanceboth from the ground and the air.
g Enhancing airborne security

services
In Japan, installations of fixed surveillance cameras that capture images of
suspicious vehicles and individuals outdoors are on the rise. However, if thesecameras are positioned too far away

SECOM Annual Report 2016

prompted safety concerns. In particular,people are worried about drones crashing and causing injury or falling into thewrong hands. In response to such fears,
we have begun offering the SECOM
Drone Detection System, which automatically detects an approaching drone,
tracks it using a camera and transmits
captured images to a monitoring console. The service uses radar to automatically detect any drones that come within
a 100-meter radius, a 3D directional
microphone to pick up sound anda high-speed infrared pan-tilt zoom
­camera which automatically tracks the© Tokyo Marathon
Foundation© Tokyo Marathon
Foundation

3–50m

Groundlevel© Tokyo Marathon FoundationSECOM Drone

10from the subject, images of license
plates or faces may be indistinct. One
way in which we have addressed thisissue is by developing the SECOM Drone,
an autonomous flying surveillance robotthat reinforces external security.
Capitalizing on our advanced­technological expertise in image­processing and sensing, as well as insecurity and flying robots, along withour considerable proprietary know-how,
we developed the SECOM Drone, anautonomous flying surveillance robot forthe private sector that is based on auniquely SECOM concept. If Laser
Sensor units installed at the subscriber’s
premises detect an irregularity, a signal
and location details are sent via the online security system to a control centerand the robot, which is mounted with
LED lights and a security camera. The
robot launches and flies toward theunauthorized vehicle or individual tocapture clear close-range images of thelicense plate number, model name andcolor of the vehicle or the face andclothing of the individual, which it transmits to a SECOM control center in realtime, hastening efforts to track down
and capture trespassers.
The use of drones at events that
attract large crowds of people hasSpecial Featureg Principal sources ofSECOM Airship (tethered)© Tokyo Marathon Foundation

SECOM Drone Detection System
Upper left: Radar
Upper right: High-speed infrared
pan-tilt zoom ­camera
Lower right: 3D directional
microphone

SECOM Annual Report 201611

Accelerating the Commercialization of New Services that Deliver Safety,
Peace of Mind, Comfort and Convenienceg Providing uniquely SECOM

security systems for theTokyo Marathon 2016
In February 2016, we provided pioneering security systems for the TokyoMarathon 2016, serving as an official
partner for this annual event.
During the race, high-definition cameras mounted in a tethered SECOM
Airship, soon to be commercialized for
private-sector security use, captured
images over a wide area around the­finish line from an altitude of 70 meters,
which were monitored on the ground.
In addition, the SECOM Drone Detection
System was installed in the same area topromptly detect and assist in the interception of any suspicious drones thatmight appear. To prevent impersonationand other illegal activity, a facial recognition system at the entrance scanned thefaces and registered number cards ofapproximately 900 race participants andchecked the resulting images against
photographs submitted in advance toverify their identity.
For the first time ever, SECOM ­security
guards on the ground were equippedwith wearable cameras, allowing staff atsecurity headquarters to check images
from patrolling guards in real time. Inaddition, a security camera system wasinstalled temporarily at points along therace route, with network cameras facilitating the concentrated monitoring of
key points by security headquarters.
These uniquely SECOM security systems
enabled us to provide safety and peaceof mind to the approximately 37,000
participants in the Tokyo Marathon
2016, thereby contributing greatly tothe successful staging of the event.
Looking ahead, we will continue to
use our experience in providing andSECOM My Number Service
Physical support
Extensive expertiseand a broad lineup ofsecurity services createa safe physicalenvironment for thehandling of My
Number information.

Company

managing innovative security systems
and services for such events to create
uniquely SECOM security systems thatleverage our proprietary technologicaland development capabilities.
g Broadening use of the SECOM

My Number Service
The use of My Number social security
and tax number system information
for social security, taxation and disaster
relief purposes began in January 2016,as a result of which private companies inJapan are now obliged to collect, store
and manage the individual numbers of
their employees. Rigorous procedures
are necessary to guarantee the safe
storage and handling of information
designated as confidential, which
includes My Number information. For
many companies, this is a difficult task.
In response, we introduced the SECOM
My Number Service, which capitalizes on
our extensive expertise in both physicaland information security to provide
comprehensive support for the handlingof My Number information, includingcollection, storage, use, managementand disposal. To fortify physical security,
the service encompasses everything fromthe construction of a controlled use areato entry and exit management, image

SECOM Annual Report 2016

The potential for My Number information to be leaked due to inadequate
computer security or viruses is a major
concern for many people. We recently
launched SECOM Premium Net Plus, asystem whereby customers use a dedicated USB flash drive that permits accessonly to secure websites. There has also
been an increase in the number offinancial institutions being approachedby customers for assistance in ensuring
robust My Number information storage.
We have entered into business allianceswith a number of such institutions toassist in these efforts.
Going forward, we will continue
to capitalize on our ability to provide
innovative services that integrate
physical and information security, a key
competitive advantage, to help create
safe environments for the handling of
My Number information.
g Expanding services for a

Technological support
A dedicated site andindustry-leading data
center facilities enable
companies to entrust
data to SECOM forsafe storage.

­super-aged society

Organizational and human support
Consulting services
help companies
formulate safe storage
policies and measures
to ensure the securityof confidential
personal information.
SECOM Lifestyle Partner Kugayama

12

recording and document storage. We
also offer a technological solution in theform of the SECOM Anshin My Number
Service, which enables companies toentrust their employees’ My Number
information to us for storage at oneof our data center facilities. On theorganizational and human front, we
provide broad-based consulting services
designed to, among others, help companies formulate safe storage policies andmeasures to ensure information security.

With the aim of ensuring a solid understanding of the concerns of seniors andfurther enhancing customer satisfaction,in April 2015 we established SECOM
Lifestyle Partner Kugayama, a facility thatprovides a variety of support services toseniors in Tokyo’s Kugayama area.

Special Featuredevice. Live camera images appear on amonitoring console, making it possible
to swiftly and precisely pinpoint thedrone’s location. This service is expected
to enhance our efforts to provide effective security for essential facilities, aswell as for arenas and stadiums hostinglarge-scale events.
We are also proceeding with preparations to commercialize the SECOM
Airship, a dirigible designed for surveillance, as well as to provide support following disasters, from the assessment ofdamage through to evacuation guidance, over wide areas. The autonomous
SECOM Airship is equipped with multiple high-definition cameras, thermal
imaging cameras, directional loudspeakers, parabolic microphones and search
lights, allowing for monitoring over apredetermined area. Images and sounddata from the dirigible, together withinformation from SECOM Drone units aswell as ­sensors and security cameras on
the ground, are transmitted to a SECOM
control center, ensuring effective monitoring of the target area and realizing
an unprecedented level of security. The
SECOM Airship can also collect and­convey aerial images of, for example,people and traffic congestion, and ofdisaster damage, over large areas in realtime. Accordingly, its use in tandem withthe SECOM Anshin Information Center,
which analyzes information in the eventof a major disaster to provide a varietyof critical services, will expedite theassessment of damage.

In response to views expressed byseniors, we recently introduced SECOM
My-home Concierge Service, a regionspecific membership-based service
designed to support seniors who wish
to remain in their own homes. SECOMLifestyle Partner Kugayama provides aconsultation desk that enables seniors
and their families to seek advice fromstaff regarding issues of concern ineveryday life with a view to finding
a viable solution. Thus, the staff at
SECOM Lifestyle Partner Kugayama
not only works with us, but also withother companies and local authorities,
to help arrange services that enhancesafety, peace of mind, comfort andconvenience.
We will continue working to build
a distinctive business model based on
the concept of providing services thatcitizens truly need, with the aim ofhelping prepare for the future of Japan’s
super-aged society.
g Helping to address risks andresolve concerns
Guided by the ALL SECOM concept,
we remain committed to expanding
and evolving our businesses by rallying
Group synergies to accelerate the creation of services and systems that deliversafety, peace of mind, comfort andconvenience. This concept will also continue to underpin efforts to help addressrisks and resolve concerns by developing
services that reflect a solid grasp ofsocial imperatives. Through such efforts,
implemented in line with the three
key themes of security, a super-agedsociety and disaster preparedness/BCP/environmental protection, we willcontinue working to make SECOM anever-present part of our customers’ lives.

SECOM Annual Report 201613