SECOM TodayBusiness summary

Security Services

Net sales and operating revenue(In billions of yen)

558.1

566.7

600.3

A distinguishing feature of our security
services business is that it primarily
consists of recurring revenue–based
services, that is, services based onlong-term contracts. The initial
contract period for our mainstay
on-line security systems, for example,
is five years, after which the contract
is renewed automatically every year.
Our provision of on-line security
systems includes around-the-clockmonitoring for intruders, fires or otherirregularities by SECOM control center
staff via telecommunications circuits
linking the control center with security
equipment installed at the subscriber’s
premises. In the event an irregularity
is detected, control center staff swiftly
appraise the situation and issue
instructions to emergency response
personnel at a nearby SECOM
emergency depot, who race to thesubscriber’s premises. If necessary,
the police and/or fire department arealso notified.
Our ability to deliver seamlesspeace of mind reflects the fact that
we maintain security equipment inpeak operating condition and extend

On-lineSecurity Systems
2021

2022

it to subscribers on a rental basis. We
take responsibility for all aspects ofour security services, from R&D
through to equipment manufacturing,security planning, installation, aroundthe-clock monitoring, emergency
response services and equipment
maintenance, guaranteeing
exceptional quality and reliability.
A half-century of providing
community-focused services
underpins our ability to accurately
ascertain customers’ wishes and offer
the optimum solutions to their needs
for safety and peace of mind. This has
led to the steady expansion ofcontracts for our on-line systems inJapan. At present, contracts forcommercial and residential security
systems number more than 2.5
million, and we continue to enjoy theleading share of the domestic market.
We have continued to leverage our
extensive experience and expertise,accumulated over our long history ofextending services to a wide range ofsubscribers, as well as to hone thethree components of our operating
foundation, namely, our technologicalprowess, human resources, andConfirm security status/adjust system settings

113.4
101.1

Commercial

Police Dept.

109.4

2023

(As of March 31, 2023)

Subscribers display the SECOM security
sticker, the sign of well-protected
premises.

Subscriber

SECOM
3 Dispatch
emergency response

2022

Contracts for On-line
Security Systems in JapanSECOM sticker

Light flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM emergency
response personnel dispatchedto the subscriber’s premises.

using
1 Alerttelecommunications
circuits

personnel

2021

Technological prowess
Our R&D configuration comprises the
SECOM Intelligent Systems Laboratory,
which conducts research into new andcore technologies, and the SECOM
Development Center, which capitalizes
on research achievements to develop
highly reliable equipment and systems.
In addition to analyzing socioenvironmental changes and trends in criminal
activity, our R&D team ensures that theinvaluable opinions and needs ofsubscribers communicated to oursales staff, emergency response
personnel and other employees in thecourse of their work are reflected in
swift and precise adjustments that

Home

Flashing light(In billions of yen)

SECOM control center

A dedicated app makes it possible to confirm status and adjust
settings remotely using a smartphone.

2023

Operating income

operational and control structure. Suchefforts continue to ensure high-grade
on-line security systems.

SECOM
Emergency
Depot

2

Alert SECOM
emergency
response personnel

SECOM
Control
CenterFire Dept.
Gas
Company

Alert emergency
services asnecessaryService industries

6.8%

Financial services

6.0%

Retailing/wholesaling

3.4%

Manufacturing

3.1%

Government agencies

2.9%

Other

16.8%

Residences (excluding
condominiums and apartments) 38.1%

further bolster the quality of ouron-line security systems.
Given the astounding pace oftechnological evolution, along within-house development we are actively
promoting open innovation withvarious partners with the aim ofswiftly creating services more
precisely tailored to society’s needs. In
July 2022, we opened HARAJUKU 3rd
Place, a base for related initiatives, at
our corporate headquarters in Tokyo.
At this new facility, we will focus on
pursuing and acquiring cutting-edge
digital technologies and promoting
practical collaboration, both within the
SECOM Group and with outside
partners, in a freer, more flexible andincreasingly concrete manner.

HARAJUKU 3rd Place

Human resources
We recognize that our people are
our most valuable management
resource and are essential to building
a robust organization and offeringhigh-grade services. In Japan, training
for new recruits, emergency response
personnel, sales staff, administrative
staff and other employees isprovided at three training centers. Thisguarantees that all employees fully
understand SECOM’s Philosophy andobserve a code of conduct befitting
security professionals, and equips
them with specialized knowledge andtechnical skills.
Operational and control structure
We have created a proprietary,
networked operational and control

structure that facilitates the effective
operation of our on-line security
systems across the country. This
structure focuses on control centers
staffed by experienced individuals whomake meticulous assessments andissue instructions, dispatching
emergency response personnel fromone of its approximately 2,600
emergency depots across Japan,
thereby ensuring our ability to extend
swift, accurate services.

Operating highlights
Commercial security services
We provide an extensive lineup of
security services, centered on on-line
security systems, for commercial
subscribers. In recent years, such
systems must not only offer monitoring for irregularities, such as intruders
and fires, but also respond to growing
needs for around-the-clock support for
subscribers’ business activities. In
addition to boosting contract volume,
we continue to focus on quality, that is,on responding flexibly and attentively
to the concerns of subscribers byextending high-value-added services
suited to the scale and circumstancesof their facilities.
The highly scalable System Security
AZ and System Security AZ-Air
System Security AZ is an all-in-one
on-line security system for commercial facilities that helps manage risks
by preventing crime and fires, as wellas improves work efficiency by facilitating the management of employee
attendance, among others. Thissystem allows users to confirm
security status, and to arm or disarm
the system, remotely using a dedicatedsmartphone app, earning high marks
for convenience and ease of operation.
AZ can also be integrated with the
SECOM Cloud Video Surveillanceservice, making it easy for users to

Condominiums and apartments 22.9%

32

SECOM REPORT 2023

SECOM REPORT 2023

33

SECOM Today: Security Services

record and confirm surveillancecamera images in the cloud to confirm
conditions on the ground. This highly
scalable system can be installed at
locations ranging from offices andstores to large-scale buildings andproduction facilities.
In July 2022, we began offering
System Security AZ-Air, a system
optimized for small and mediumsized offices, retail facilities andrestaurants—where aesthetics are an
important consideration—featuring
a downsized controller that can beconnected wirelessly to a wide rangeof sensors. AZ-Air allows users tocheck security status and operate thesystem using a dedicated smartphoneapp. Live video from SECOM IP
Camera surveillance cameras canalso be checked from the controller, asmartphone or a tablet.

maximum of 120,000 users in realtime. AZ-Access’ ability to centrally
manage as many as 1,000 individual
locations makes it the ideal choice fororganizations with numerous branches
or sales offices.
In addition to contactless IC cards,
AZ-Access supports biometric authentication using finger vein, facial and irisrecognition. Sensors installed at thesubscriber’s premises can be
managed from the on-site disasterprevention center, while subscribers
can also take advantage of on-line
monitoring and the dispatch of
emergency response personnel in theevent an irregularity is detected.
AZ-Access can be integrated withfacility management systems, including air conditioning, lighting,broadcasting and elevators, and withpersonnel management systems,
bolstering their efficiency.

safe viewing of images captured on
a computer, tablet or smartphone
to, for example, check the state ofdisplays or whether the facility has
been cleaned, and can also be used
as a communication tool to share
information, including instructions
for facility staff and messages, aswell as to enhance efficiency for chain
store supervisors and assist in the
management of unattended facilities.
Linking dot-i with AZ series systemcameras and paying a monthly fee
reduces initial investment andadditional communications costs, andsimplifies
operation.
pp

dot-i web-based management system

Home security services

System Security AZ-Air

The AZ-Access access control system,
which can be used in large-scale
facilities
In May 2023, we launched AZ-Access,an access control system tailored to
the needs of subscribers withlarge-scale facilities or multiple
locations. Based on the all-in-one
System Security AZ and incorporating
customers’ wishes, AZ-Access brings
together our accrued expertise inaccess control systems. In addition tofacilitating the remote control of
security for up to 2,000 entry/exit
points and 1,600 zones, this system
has the capacity to confirm information on, manage authority granted toand confirm usage status for a

34

SECOM REPORT 2023

AZ-AccessRelease of dot-i web-based
management system for retailfacilities
We continue working to expand
SECOM Business SaaS, an offeringthat supports subscribers’ operations
by linking a system in the AZ series
with various open cloud services.
With the goal of improving operational
efficiency and service quality forretail facilities, in July 2023 wereleased dot-i, a web-based service
that uses images captured by an
AZ series system’s cameras, which
was developed in collaboration withan IT firm. This service allows the

SECOM Home Security has expanded
beyond essential security functions
such as crime and fire prevention, andthe sending of alerts when irregularities are detected, to include optional
services such as monitoring for gas
leaks, medical emergency calls, andmonitoring and confirming the safety
of individuals. In addition to a compact
home controller with an easy-to-use
touchscreen LCD, SECOM Home
Security NEO can be armed or
disarmed remotely from a smartphone
and features an automatic notification
function that allows subscribers to

SECOM Home Security NEO

receive alerts on their smartphonewhen someone leaves or enters thehome. The system can further beconnected with devices on the IoT.
Subscriptions to SECOM Home
Security NEO have risen steadily since
its release in 2017.
High marks for Apple Watch andiPhone app
SECOM Cantabile, an app that enables
subscribers to operate their SECOM
Home Security remotely from an Apple
Watch or an iPhone, has earned solid
support since its introduction in
February 2022. This app alerts
subscribers to either arm or disarm
their security system when they are acertain distance away from home
simply by tapping the icon. SECOM
Cantabile also stores Apple Watch
health data, including calories
expended, steps taken, sleep time andblood oxygen level to create a “healthreport” that subscribers can use ineveryday health management.
Expansion of monitoring services forseniors and their families
We continue to expand our lineup ofmonitoring services tailored to various
age groups in response to growing
needs for safety and peace of mind
in Japan’s super-aged society. The
SECOM Monitoring Service for Seniors,offered as an option to SECOM Home
Security subscribers, uses sensors
installed in the entryways, windows
and interior of seniors’ homes. If no
movement is detected for a set periodof time, an alert is sent to SECOM.
Family members living apart canuse a dedicated smartphone app toconfirm daily rhythms and activity
levels (i.e., how many times sensors
detect movement), enabling them tokeep watch in an unobtrusive manner.
If, for example, family members
are concerned about a parent’s

well-being, they can use the app
to request the dispatch of SECOM
emergency response personnel for anin-person check.
In April 2023, we began providing a
new Apple Watch and iPhone app,
YORiSOS, as a SECOM Home Security
option. If a subscriber senses danger
or feels unwell, they can use the app tosend an emergency alert and request
emergency assistance. YORiSOS can
also be linked to the Apple Watch’s falldetection feature to notify SECOM
should a serious fall be detected. In
addition, the app uses Apple Watch
and iPhone health data to assist witheveryday health management, issuing
a SECOM Assist Report in the event anissue, such as an irregular heartbeat, a
hard fall or a decline in walking
stability, arises, encouraging thesubscriber to seek prompt medical
attention or take other steps.

YORiSOSIntroduction of communication
services for seniors designed toalleviate loneliness
As the aging of Japan’s population
leads to an ever-greater number ofseniors living alone, needs are
increasing for measures to counter
risks associated with a decline inopportunities to converse with othersin everyday life. In April 2023, we
introduced anone, a communicationand conversation service for seniors
that uses BOCCO emo, a communication robot, fostering engagement andhelping seniors feel connected.
Conversations are transmitted inrecorded and text form to thesmartphones of family members.
Family members can also send
messages to the user.
Looking ahead, we will continue
working to help improve the quality oflife of Japan’s seniors by bringing
together our experience, theknow-how of partner companies andnew technologies to help alleviate
feelings of isolation in seniors.

anone communication service

Other security services
Efforts to ensure the safety of the G7
Hiroshima Summit
For three days in May 2023, theleaders of the Group of Seven (G7)gathered in Hiroshima for the G7’sannual summit. We extended SECOM
Aerostat dirigibles and SECOM 3D
Security Planning for use by the local
police department. SECOM Aerostat
dirigibles were moored over Grand
Prince Hotel Hiroshima, the summit
venue, as well as the Miyajima
area, home to Itsukushima Shrine,a National Treasure of Japan anda World Heritage Site, which was
visited by participating global leadersand other officials, with images
produced by attached cameras usedin security checks at both locations.
A cloud-based version of SECOM 3D

3D map of the G7 Hiroshima Summit venue
and its environs

SECOM REPORT 2023

35

SECOM Today: Security Services

Security Planning currently underdevelopment by SECOM Groupgeospatial information services
company Pasco was also provided togenerate high-precision 3D mapping
data for use in the preparation of theevent’s security plan.
COCO-SECOM: High marks for linkwith smartphone
Location information system
COCO-SECOM is used for a broad rangeof purposes, including confirming thewhereabouts of employees working
outside the office and valuables,
preventing the theft of vehicles, finding
missing children and seniors, andsending emergency alerts.
In response to alerts sent from
COCO-SECOM transmitters, or torequests from family members,in the event of an emergency, theCOCO-SECOM operations center
promptly dispatches emergency
response personnel. A dedicatedsmartphone app makes it possible tonotify a designated smartphone when
an individual carrying a transmitterleaves home, or enters or exits a
specific area, or when a vehicle fittedwith an onboard transmitter moves

unexpectedly. Going forward, we willcontinue to capitalize on know-how
accumulated over more than two
decades providing COCO-SECOM todeliver safety and peace of mindby helping customers address avariety of challenges, from resolving
issues affecting their businesses tomonitoring individuals.

Overseas security services
Extension of services in 12 countries
and territories
We made our overseas debut in 1978,
when we established a presence in
Taiwan. Today, our overseas security
services business encompasses
operations in 12 countries and territories, through which we extend diverse
services and products, notably on-line
security systems with emergency
response services, customized toreflect local market needs.
Publicly listed Taiwan Secom, thelargest security services company in
the Taiwanese market, offers a broad
lineup of services and products,
ranging from home security to safety
management systems for large-scale
facilities. The company is working
actively to incorporate newtechnologies by, among others,
introducing security that uses
wearable cameras and developing
smartphone apps, with the aim of
improving services.
Operations in the ROK are
spearheaded by S1, which is also
publicly listed and the leading
company in the local security services
market, and include the provision of awide variety of security services andbuilding solutions, centered on on-line
security systems. S1 continues togarner praise from customers for its
swift emergency response services,which it extends through a networkof approximately 750 emergency
depots, underscoring growth insubscriber numbers.
We have created an extensive
security services network in the PRC
encompassing bases in 24 coastal andinland cities, through which we areworking to further expand sales. We
have also set up a manufacturing
facility in Shanghai that produces
security equipment tailored to local
market needs.
In Southeast Asia, SECOM Group
companies in Thailand, Malaysia,
Singapore, Indonesia and Vietnam

COCO-SECOM Mobile Security System (Location and Emergency Response)
GPS satellite

COCO-SECOM
Operations
CenterRequest forsearchPositioning
information

Subscriber
Subscribers can initiate
searches using the Internet
or a smartphone applicationor can call SECOM to makea search request.

Cellularphone
basestation

SECOM REPORT 2023

SECOM
Emergency
Depot

Policedepartment,
emergency
services

COCO-SECOM Transmitter
Device (vehicle-mounted)

COCO-SECOM Transmitter
Device (portable)

36

Notification of police(if warranted)

COCO-SECOM transmitter
Dispatch emergency
response personnel(if requested)focus on on-line security systems,
local acceptance of which continues
to grow.
We also continue to see increased
contract volume in Turkey, where ourdiverse array of security services
includes safety management systems
for various customers. In 2021, we
opened an R&D facility in the country
that is devising systems that makeextensive use of IT.
Having set forth a policy of
being the leading provider ofpremium security services tailoredto advanced needs in Australia, we
extend high-grade services, suchas large-scale systems integration,
to customers across the spectrum,from prominent financial institutions
and large commercial facilities togovernment agencies. In New Zealand,
we extend security services, as well as
maintenance and inspection services.
Our high-performance surveillancecamera systems enjoy particularly
solid support from customers
ranging from major supermarkets tofinancial institutions.
Subsidiary Secom plc delivers
high-grade on-line security systems
and other security services across theUnited Kingdom. The company has
built a robust reputation, earning thetrust of government agencies, andof leading financial institutions andmajor corporations.
Expansion of operations in growing
markets
We recognize that strengthening ouroperations in promising overseas
markets is essential to ensuring
sustainable growth. We are working
to accelerate the proliferation ofservices—particularly in Asia, which ishome to rapidly growing wealthy andmiddle classes—by creating services
that better reflect local market needs,
promoting the active hiring andtraining of local staff, and stepping
up marketing to raise awareness of
the SECOM brand. Through these andother efforts, we continue striving toincrease the percentage of consolidated net sales and operating revenue
accounted for by overseas security
services to more than 10%.
In the United Kingdom, Thailand,
Singapore, Malaysia, Indonesia andVietnam, we have introduced acloud-based interactive security
system that enables operation and theconfirmation of images using asmartphone app, which enhances userconvenience. We are also working to
expand availability to other countries
and territories.
At the China Innovation Center, inShanghai, and the ASEAN Innovation
Center, in Bangkok, we are striving todevelop systems that respond tomarket needs by incorporating
advanced technologies, and to foster
highly skilled engineers. We areadvancing the development of a highly
convenient security system that
employs smartphones, as well as aplatform for the digitization of security
services that is scheduled for launchin the PRC and in Southeast Asia.
In Thailand, we are analyzing
accumulated customer data toformulate optimal proposals, thereby
improving the effectiveness of sales
activities. This is not only helping boost
customer satisfaction, but also
contributing to sales in that country. In
addition, we have kicked off anadvertising and publicity campaign,

featuring television, web and outdoor
advertisements, to bolster recognitionof the SECOM brand, an initiative that
had led to a steady increase insubscriptions.
In another initiative, we haveestablished a business development
project team with the objective ofbuilding a foundation for new growthand leveraging synergies by promoting
business alliances and M&As overthe medium to long term to expedite
the expansion of our overseas
operations. In May 2023, we madeinvestments by way of a third-party
allotment in cloud-based physicalsecurity services providers Eagle Eye
Networks and Brivo, which extend
solutions primarily in North America.
These two companies are the U.S.
leaders in VSaaS*1 and ACaaS,*2 two
growing areas of the security services
market. We look forward to leveraging
the advanced technologies andunique solutions of both companies
to drive the evolution of our services
and systems.
By further popularizing our distinctively SECOM security services in the
countries and territories in which we
operate, and by capitalizing on
opportunities in new geographic andbusiness areas, we will also seek toestablish ANSHIN as a universally
recognized term synonymous withpeace of mind.
*1 VSaaS enables users to access, manage andanalyze video surveillance information in
the cloud.
*2 ACaaS enables users to control and manage
on-premises access control devices in
the cloud.

SECOM provides interactive security services in ASEAN member states

SECOM REPORT 2023

37

SECOM Today: Fire Protection Services

Operating highlights

Fire Protection
Services

This segment centers on the operations of Nohmi Bosai and Nittan, twoleaders in Japan’s fire protection services market, which have established
an integrated service configurationencompassing everything from R&D
to system planning, manufacturing,
installation and maintenance.
This enables the companies toprovide comprehensive fire protection
systems—including automatic
fire alarms and fire extinguishingequipment—tailored to customer
needs for a wide range of applications,such as office buildings, production
facilities, tunnels, cultural properties,
ships and homes.
As well as striving to secure orders
for new buildings, Nohmi Bosai andNittan respond to replacement
demand in the renovations market bydrawing on their wealth of experienceand the trust of customers to propose
and extend the most appropriate
systems for newly renovated facilities.

Net sales and operating revenue(In billions of yen)

143.9

152.1

148.8

2021

2022

2023

Operating income(In billions of yen)

13.1

2021

Relocation and rebuilding of the
Mitaka Factory to bolster productivity
Owing to the aging of its existing
facility in Mitaka, Tokyo, in operation
since the company’s establishment
in 1944, and to address a lack ofspace attributable to rising production
volume, Nohmi Bosai relocated to a
newly built factory in a neighboringarea that commenced operation inJune 2022. The new Mitaka Factory
boasts a total floor area of around

Addition of two new scenes to
Immersive Fire Experience VR:
Panic in the Office
With the aim of increasing people’s
motivation to hone their fire prevention
know-how and skills, and to participate
in fire drills, Nohmi Bosai created
Immersive Fire Experience VR: Panic in
the Office, a virtual reality training program, in collaboration with a gamesoftware producer, for rental to customers together with equipment.
Incorporated into fire prevention training and in-house events by companies
and other organizations, this program
uses realistic movement and sound toconvey the confusion that can be experienced by people caught up in a fireand ensuring a firm grasp of how hazardous and frightening a fire can be.
The program has also earned praisefor instilling awareness of the importance of acting without hesitation whena fire occurs or a fire alarm sounds.
In response to requests from users,in July 2022, Nohmi Bosai enhanced
Immersive Fire Experience VR: Panicin the Office by adding two new scenesthat presume the occurrence of amajor earthquake and show correct
behavior inside the office during

evacuation and outside the office once
evacuation is complete. In addition to a
two-day rental plan, which can beextended to a maximum of five days,
the company introduced a one-monthplan and a two- to six-month plan, withthe objective of helping bolster awareness of fire prevention among anever-greater number of people.
Consistently robust sales of
B Catch Now
Nittan’s B Catch Now is an indoor location information system that makes it
possible to locate people, items andfires in real time using a smartphone.
Since its launch in April 2020, applications for the system have expanded. B
Catch Now has also been designatedas an IT tool the introduction of which
qualifies for the IT introduction subsidy
2023 implemented by the Ministry of
Economy, Trade and Industry.
The B Catch Now system uses
signals from sensor beacons installedinside fire detectors to pinpoint thelocation of people and items indoors,
where Global Positioning System (GPS)and other radio signals cannot reach.
On an everyday basis, the system canbe used to confirm the presence of,and make contact with, people working
in an office, as well as to check
whether conference rooms are being
used, and collect and analyze data on
personnel allocation, workplace flowlines and working times, with the goalof improving how tasks are performed.
In the event of a fire, an immediate

notification is sent displaying the positions of fire extinguishers and hydrants,
indicating emergency exits and confirming the status of evacuation efforts,
and information is provided to the fire
department to assist first responders.
B Catch Now has found further
application in medical and long-termcare facilities, with beacons attached
to equipment and fixtures to prevent
misplacement, as well as to optimize
management and deployment. In production facilities and warehouses, thesystem can be used to ascertain where
employees are in different site buildings, monitor entry into hazardous
areas, and manage heavy machineryand other equipment.
Going forward, Nittan will strive tosupport the efforts of its customers to
improve their operations by proposing
the deployment of B Catch Now, arecurring revenue-based system, inincreasingly diverse situations. In addition, the company will build on the
success of this system to date to add
linkability to devices on the IoT and to
expand the range of services offered.
Assisting with fire protection training
in Cambodia and Vietnam with theaim of growing overseas operations
Nittan, which also manufacturesand sells fire protection systems in
the United Kingdom and Vietnam,
accepts requests for assistancewith the provision of fire protection
training from numerous countries
and territories, bolstering awarenessof the importance of fire protection
equipment and contributing to theimprovement of firefighting systems in
multiple markets.
In November 2022, in an initiative
sponsored by the Japan International
Cooperation Agency (JICA), a team ofinspectors from Cambodia’s Ministryof Land Management, Urban Planningand Construction, visited Nittan’shead office showroom. Here they
were given the opportunity to try awide range of actual Nittan products,
including SPERA fire alarm control
panels, which comply with standards
set by UL LLC in the United States, fire
detectors, the VS Sprinkler system and
B Catch Now. The inspectors rated theexperience highly, saying it had greatly
deepened their understanding.
In February 2023, as part of acollaborative effort between Japan
and Vietnam in the area of firefighting,Nittan Asean Co., Ltd.’s production
facility in Vietnam was visitedby approximately 30 individuals,
including officials from the country’s
Fire and Rescue Police Department.
Participants in the visit, which wasorganized with the aim of improving
Vietnam’s ability to inspect fire protection equipment, listened intently to
explanations of production processes
and ideas for enhancing efficiency.
Nittan will continue to actively promote
efforts to contribute to local communities to encourage the expanded adoption of its high-grade fire protection
systems in markets around the world.

14.5
11.6

2022

2023

Beacon for installation
inside a fire detector
Nohmi Bosai’s new Mitaka Factory

38

10,000 m2, five times the size of its
predecessor. The company is taking
further steps to improve productivity
by introducing production methods
suited to individual products, improving work environments and optimizing
flow lines.

SECOM REPORT 2023

Immersive Fire Experience VR: Panic in the Officeallows people to experience evacuating in thewake of a major earthquake (Nohmi Bosai)

Tag beacon

Beacon receiver

B Catch Now indoor location information system smartphone app and sensor beacons (Nittan)

Inspection of fire protection equipment
at Nittan Asean’s production facility

SECOM REPORT 2023

39

SECOM Today: Medical Services

Operating highlights

Medical Services

Net sales and operating revenue(In billions of yen)

182.8

2021

196.1

2022

196.5

2023

In the belief that the ultimate expression of our commitment to deliveringsafety and peace of mind is the provision of services that protect healthand life, we have created a medical
services business that focuses oncustomers who feel anxious about
their health. This business comprises
four categories: medical care, personalcare, healthcare and preventative
care, and ICT-based medical services.
We also continue to make use of
ICT to create seamless, integrated
community-based healthcare models
encompassing support for affiliatedmedical institutions and the extensionof a variety of services, home nursing,
pharmaceutical dispensing, personalcare, and health and preventative care.

under the direction of his or her
primary physician. Pharmaceuticaldispensing services include fillingprescriptions at a pharmacy and delivering needed medications and medical
supplies—such as infusion pumps, aswell as infusion lines and syringes forhome parenteral nutrition (HPN), whichis administered via a central venous
catheter—and medical hygiene
products to patients receiving medical
treatment at home.
Our support for affiliated medical
institutions centers on 21 partner
hospitals and clinics in Japan providing high-level acute care, convalescentrehabilitation and long-term care. We
also strive to help reduce costs andimprove efficiency for affiliatedMedical care services
Our medical care services began withthe launch of home nursing services
and pharmaceutical dispensing
services, both of which assist in theprovision of home medical care. Home
nursing services focus on dispatching
visiting nurses from our nationwide
network of 34 visiting nurse stations tooffer expert medical treatment andnursing care in the patient’s home

Sakra World Hospital

Personal care services
This category includes visiting
personal care services and outpatient care services (adult day care),as well the management of comprehensive home personal care services
centers. We also operate residences
for seniors, bringing together
our expertise in the provision of
security, medical care and personalcare services.
Health and preventative care services
Maintaining and improving health,and enhancing quality of life, arecrucial in protecting against illness
and the need for personal care.

Medical Care Institution
Physician’s guidelines

Operating income

Coordination
Home Nursing
Services

Pharmaceutical
Dispensing and Home
Delivery Service
10.5(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation
3.9

40

2022

SECOM REPORT 2023

2023

Patient

Vitalook collects home medical carepatients’ vital sign data (i.e., pulse,
blood pressure, body temperatureand electrocardiogram results) andstores it at a SECOM data center,enabling physicians and nursing staff
at contracted medical institutions toreview such data in real time and issue
appropriate instructions remotely.
The acceleration of DX is giving riseto new needs in the area of medicalcare. In response, we are hastening
development aimed at facilitating
the effective deployment of SECOM
Vitalook within hospitals. We are
striving to address the medical information needs of medical institutions
by extending SECOM SMASH, ahospital management information
analysis system.
Looking ahead, we will continue toexpand our ICT-based medical
services, crucial to safety and peace ofmind, with the goal of supporting
medical care and personal care in asuper-aged society while at the sametime exploring the provision of suchservices in markets around the world.

Remote monitoring ofpatient’s condition
by healthcare professionals
SECOM
data centerCollection and storage of vital sign data

Patient’s
deviceAutomatic alerts
Video calls

Prescription
Pharmaceutical delivery

2021

ICT-based medical services
We extend a variety of unique
networked services for hospitals andclinics. These include high-grade offerings that make use of our secure information network, such as cloud-based
medical reporting services and SECOM
LINKus, which allows informationentered into electronic medical
records to be stored at a SECOM data
center and shared among medical
professionals. Our Hospi-net remote
image diagnosis support service
supports the efforts of physicians todiagnose patients by providing
topnotch medical imaging reports byhighly experienced radiologists withdiverse specialties.
Capitalizing on expertise andmanagement resources accumulated in home medical care and in
the provision of support for affiliatedmedical institutions, we also offer
the SECOM Vitalook remote medicalcare support platform. SECOM

Collection and storage of home medicalcare patient’s vital sign data
Patient’s home

Nurse’s report(In billions of yen)

13.6

We support health management
through, among others, the operationof the membership-based SECOM
Health Care Club KENKO and theprovision of telephone-based healthconsultation services.

SECOM

Home Medical Services
Prescription

medical institutions by selling andrenting medical equipment, andthrough the joint purchasing andmanagement of pharmaceuticals. In
addition, we operate Sakra World
Hospital in Bengaluru, India, a general
hospital with 307 beds. This facility’s
medical care system, developed basedon medical services know-how fromJapan, and staff who offer attentive,
advanced care, continues to be highly
rated, underpinning steady growth. We
are currently planning to establish asecond hospital in India.

Nurse visit
Outpatient care

Display of pertinent data

Contracted
hospitals

Relatedorganization

Sharing of information with related organizations

SECOM REPORT 2023

41

SECOM Today: Insurance Services

SECOM Today: Geospatial Information Services

Operating highlights

Insurance Services

Net sales and operating revenue(In billions of yen)

61.4

2021

54.9

2022

61.9

Providing both security services, which
are preventative by nature, andnon-life insurance services, which lookafter people should misfortune strike,is crucial to our ability to deliver
seamless safety and peace of mind. A
key feature of our insurance services
business is that we leverage theresources of the SECOM Group to offer
distinctive insurance products that
support the daily lives and commercial
endeavors of our customers.
Expanding subscriptions to the
MEDCOM cancer treatment policy
MEDCOM is a pioneering indemnitybased cancer treatment policy
developed to enable subscribers to
pursue the most effective cancer treatment available. In addition to unlimited
coverage for all inpatient hospitaltreatment, including private care,advanced care and care covered bypublic health insurance, MEDCOM
covers outpatient treatment up to ¥10
million per five-year period. This
allows subscribers to concentrate on
treatment without having to worry
about the economic implications
thereof, driving the steady expansionof subscriptions.

2023

Operating income(In billions of yen)YouTube video introducing MEDCOM
https://youtu.be/LKelWmxZcXU

9.3

2021

8.5

2022

7.1

2023

SECOM Anshin My Car: Backed byon-site support from emergency
response personnel
SECOM Anshin My Car is an automotive
insurance policy that offers aroundthe-clock access to on-site support
from SECOM emergency response
personnel if requested. This policy’s
customer-focused assistance, which
also includes emergency response
personnel contacting the police andambulance, confirming the seriousness of the accident and photographing the site, continues to earn highmarks from customers.
Fire insurance policies with discounts
for subscribers who have installed
security systems
Residential fire insurance policy
SECOM Anshin My Home features adiscount on premiums for subscribers
who have installed an on-line home
security system in recognition of thefact that such systems reduce the riskof theft and fire. The Security DiscountFire Policy, for commercial premises
such as offices and retail facilities,
gives premium discounts of up to 30%
to subscribers who have installed acommercial on-line security system,
reflecting the risk-mitigating benefitsof such systems, earning high marks
for its reasonable premiums andextensive coverage. Subscriptions
for both of these policies continue
to be bolstered by efforts to propose
fire insurance when introducing
on-line security systems to potential
home and commercial security
services customers. Going forward,
we will continue working to further
expand subscriptions in line with
the increased deployment of on-line
security systems.

Operating highlights

Geospatial
Information Services

Net sales and operating revenue(In billions of yen)

54.1

2021

56.6

2022

62.3

2023

Operating income(In billions of yen)

5.8
4.4

3.9

2021

2022

2023

Subsidiary Pasco collects geospatial
data from sensors mounted on commercial satellites, aircraft, drones,
proprietary vehicles and ships, among
others, which it integrates, processes
and analyzes to provide a variety ofgeospatial information services that
contribute to the resolution of keysocial imperatives. Pasco’s operations
are divided into services for public
sector entities in Japan, which accountfor approximately 80% of segment net
sales and operating revenue; services
for domestic private sector customers;
and support services for developing
countries overseas.
The importance of DX is growing
across all industries in Japan today.
Against this backdrop, Pasco’s measurement and digital technologies are
finding expanded use in numerous
related initiatives, including the national
government’s Vision for a Digital
Garden City Nation, and the Ministry ofLand, Infrastructure, Transport andTourism-led Project PLATEAU 3D citymodel open data endeavor.
Expansion of business aimed at
resolving social imperatives throughcollaboration and the formation ofalliances
Pasco collaborated with a leading U.S.
company in the area of 3D visualization
software to create a Japaneselanguage version of a program that canhandle large volumes of 3D data easily
and at high speeds. We will leverage
this service to further advance the useof 3D data, as well as to diversify its
applications, in multiple industries.
Pasco is also a participant in areal-time hazard map creation working
group established as part of theDisaster Prevention Consortium (CORE),
a group of companies and organizations from a broad variety of industries.
In September 2022, the company
developed an AI analytics model that

can immediately grasp flooding caused
by torrential rainstorms.
Applying advanced technologies tosupport DX
As a company that works to help
address key social imperatives, Pasco
supports DX in diverse industries, inaddition to working to accelerate its
own internal DX initiatives to improvebusiness efficiency and reform work
styles. In November 2022, Pasco’s
efforts to drive DX, including theformulation of a DX vision, as well as
the establishment of related businessstrategies and an internal frameworkfor promotion, earned it recognition asa DX certified company by Japan’s
Ministry of Economy, Trade andIndustry.
In July 2022, the company set up
a new production base in the city of
Niigata to improve processing capacity
for increasingly precise and highdefinition data, as well as to bolster
productivity, while in March 2023 itparticipated in a demonstration test
aimed at promoting DX in managing theoperation of Shurijo Castle Park in
Okinawa and verified the park’s
extended reality (XR)* exhibit commentary, which uses virtual reality (VR)content and 3D data.
*XR is a catch-all term for technologies thatmerge the physical and the virtual world tocreate new experiences.

VR rendering of the rebuilt Shurijo Castle Seiden(main building)VR cross section showing the structure

42

SECOM REPORT 2023

SECOM REPORT 2023

43

SECOM Today: BPO and ICT Services

Operating highlights

BPO and ICT
Services

Secom Trust Systems develops andprovides ICT services that deliversafety and peace of mind, as wellas make life more comfortable andconvenient. At Tokyo operates data
centers that boast outstanding reliability and connectivity. TMJ extends
high-grade contact center, back-officesupport and other BPO services.
Together, these three subsidiaries
offer a broad portfolio of services
that respond to the diverse needsof customers.

Net sales and operating revenue(In billions of yen)

121.9

2021

124.8

2022

138.9

2023

Operating income(In billions of yen)

44

14.5

14.6

2021

2022

SECOM REPORT 2023

13.1

2023

Large-scale disaster preparedness,
information security and cloud-based
services
In addition to overseeing the development and operation of SECOM Group IT
systems, Secom Trust Systems
leverages its superior security androbust Secure Data Center to provide avariety of large-scale disaster
preparedness, information security
and cloud-based services.
Large-scale disaster preparedness
services include assisting customers
in the formulation of BCPs to ensureadvance preparations, the implementation of effective immediate response
measures and the prompt restart ofoperations in the aftermath of a majordisaster. The SECOM Safety
Confirmation Service enables
subscribers to swiftly ascertain thesafety of employees and their families,
as well as damage to sites, in theevent of a major earthquake or otherdisaster or the failure of infrastructure.
As of March 31, 2023, this service wasused by approximately 8,800 companies employing around 8.1 million
individuals, making it one of the mostwidely used crisis management
services in Japan. In September 2022,
Secom Trust Systems launched the
SECOM Safety Confirmation Service
Smart Edition, which boasts the same

basic functions at a reasonable price,targeting small and medium-sizedcompanies.
Information security services range
from advance diagnostics and preventative measures, which protect
customers’ information from cyberattacks, to services that help customers deal effectively in the event of anincident, ensuring comprehensive
around-the-clock support. Secom
Trust Systems also extends cloudbased services that contribute toimproved operating efficiency andconvenience, as well as to reduced
costs. These include diverse humanresources technology and document
digitization services. In October 2022,
the company launched SECOM
Passport Plus, which offers trust
services necessary to digitize documents, eliminate traditionally used
official hanko seals, and facilitate safe
and secure non-face-to-face transactions in a single platform. Among key
features of this service are that itcomplies with international standards
for electronic signatures and can belinked with applications from various
vendors and authentication service
providers.
The same month, the company alsobegan offering SECOM Web Sign,
which ensures the safe and hasslefree execution of electronic contracts.
With this service, the identities of thecontracting parties are confirmed
electronically, based on whichelectronic certificates are issued which
the parties use to affix their signatures, providing concrete evidence thatwill hold up in the event of a dispute.
Pertinent customer data is stored in
the company’s Secure Data Center.
Secom Trust Systems will continue tosupport the proliferation of DX byextending services that deliver safety
and peace of mind.

SECOM Web Sign

At Tokyo data center

Data center services
At Tokyo’s highly reliable powersources, earthquake-resistant buildings and superior network infrastructure enable it to ensure uninterrupted
data center services around the clock.
The competitive advantages of AtTokyo’s data centers include connectivity that facilitates access to network
services extended by megacloudservice companies and telecommunications carriers, as well as to overseas
service providers. The company alsooffers the ATBeX (“At Tokyo BusinesseXchange”) on-premises connection
service platform, which supports
communication speeds up to 100
Gbps, allowing flexible connections
with corporate systems, thereby
supporting the expansion of its
customers’ operations.
Recent years have intensified theneeds of companies and local authorities across Japan for closed network
connections to the Government Cloud.*
The decentralization of data centers
has become another key issue fromthe perspective of risk avoidance inthe event of a major natural disaster.
Accordingly, At Tokyo is focusing on
increasing its ATBeX access points,
which simplify connectivity to cloudservice providers, with the aim ofmaking this service platform accessible from anywhere in the country.
The company opened access points
in Fukuoka in October 2022 and in
Hiroshima and Okinawa in April 2023,
and plans to open two additional
access points in Sapporo, beginning inJuly 2023.
In 2024, At Tokyo will launch the
At Tokyo Chuo Center #3 (CC3), whichboasts outstanding accessibility
thanks to its location in central Tokyo,
as well as the connectivity and flexibility that will make it ideal for use as
an urban server farm. At Tokyo willcontinue to contribute to the expansion of its customers’ businesses by
ensuring both zero-downtime operations and adaptable, secure network
environments.
*The Government Cloud is a cloud-based service
environment built and operated by the government of Japan with the aim of realizing the
integration, unification and standardization ofnational and local administrative systems.

BPO services
TMJ provides an extensive selection ofhigh-grade contact center and backoffice support services. These services
have earned high marks from a broad
variety of companies, including
financial institutions.

Among fintech companies, whichleverage information technology torealize new methods of delivery for
financial services, needs have intensified for electronic know your customer(eKYC), which encompasses processes
used for digital identity verification,owing in part to COVID-19. In March
2023, TMJ began offering highly
secure eKYC services, ranging fromintroduction and administration, at the
newly established SleekyC2 eKYC
operations center in Sapporo. The newfacility boasts an outstanding level of
security, made possible by distinctive
SECOM Group capabilities, including
enhanced entry and exit security that
employs facial recognition and login
procedures that use fingerprint
authentication to prevent leaks ofimportant user information, to ensure
one-stop support for everything fromthe construction and installation ofsystems through to actual identity
verification operations.
With the advance of DX in thebusiness arena, small and mediumsized companies are facing challenges
as the use of cloud-based software
fails to yield expected improvements
in operational efficiency. TMJ is focusing efforts on the development of
packaged back-office support services
for such companies by capitalizing
on its wealth of know-how in theextension of BPO services to major
corporations. As a first step, in April
2023 the company began offering aservice called Accounting Standards,
which organizes accounting into six
standardized procedures and allows
customers to choose only the ones
they require, helping them reducelabor requirements and strengthen
compliance. Looking ahead, TMJ
also plans to introduce Personnel
Standards, a similar service for
personnel management.

SleekyC2 eKYC operations center,established by TMJ

SECOM REPORT 2023

45