Statements contained in this report with respect to the Company’s management
strategies, business policies and results forecasts are forward-looking
statements about the future performance of the Company,
Company which are based on
the assumptions and beliefs in light of the information currently available. These
forward-looking statements involve various uncertain factors including known
and unknown risks such as economic trends, industry competition, market
demand exchange rates,
demand,rates tax and other systems that may cause the Company’s
Company s
actual results, performance or achievements to differ materially from theexpectations expressed herein.
YoY for FY2012 compares the term from February 21,
21 2012 to March 31,
31 2013 with theterm from February 21, 2011 to February 20, 2012.

1

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Organizational Structure of AEON Financial Service■ A company split was made on April 1, with the organizational structure of the company
changed to that of a bank holding company.

AEON Financial Service

Oveerseas business com
mpanies

TOSSHIBA FINAANCE CORPORATIONAEOON HOUSING LOAN SERVICE CO., LTD.

AEO
ON S.S. Insurance CO.,C LTD.

ACSS CREDIT MANAGEME
M
ENT CO., LTTD.

AEON Financial Service Co.,Ltd.

AEO
ON Bank, Ltd.

AEON INSURRANCESEERVICE CO
O., LTD.

AEO
ON CREDITT SERVICEE CO., LTD
D.

2

Results
Results forfor Fiscal
Fiscal Year
Year 20122012

Operating Data
■ Consolidated transaction volume was ¥4.2488 trillion (+ ¥885 billion) thanks to attracting new
cardholders and implementing affiliation plans with cooperative businesses.
businesses■ Consolidated ordinary income was ¥33.4 billion (YoY 137%, ¥900 million above forecast).
(Billions of yen)
Consolidated

Difference from
Forecast

Forecast

Transaction volume4,248.8126％3,700.0＋548.8Operating revenues

206.0

121％

196.0

＋10.0

Operating income

33.1

136％

32.5

＋ 0.6

Ordinary income

33.4

137％

32.5

＋ 0.9

Net income

13.6

151％

13.8

- 0.2

Non-Consolidated
NonConsolidated

3

Year-on-Year
ChangeResults

Year-on-Year
Ch
ChangeResults

Difference fromF
Forecastt

Forecast

Transaction volume

3,858.8126％

3,400.0＋458.8Operatingg revenues

130.0

111％

123.0

＋7.0

Operating income

17.0

127％

15.5

＋1.5

Ordinary income

19.5

129％

17.7

＋1.8

Net income

11.1

145％

11.0

＋ 0.1

(Figures are rounded to the nearest 100 million yen.)

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Effects of Changed Settlement Date and AEON Bank Consolidation■ Consolidated results of the former AEON Credit Service were operating revenues of ¥186.3¥186 3 billion andoperating income of ¥31.2 billion.
(Billions of yen)
Former AEON Credit Service

Consolidated
results

YoY

Change ofsettlement date
(3/1-3/31)

AEON Bank(end of Q4)

FY 2012 (after( ft eliminationli i tioffintersegment transactions)
Results

YoY

Operatingrevenues

186.3 110％

10.6

11.1

206.0

121％

Operatingincome31.2 129％

1.0

3.6

33.1

136％

Ordinary
income31.4 130％

1.0

3.6

33.4

137％

Net income

13.0 145％

0.4

3.3

13.6

151％

(Figures are rounded to the nearest 100 million yen.)

4

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012Results by Segment■ In the credit business, card shopping became favorable, with operating revenues of ¥111.7 billion (YoY 110%).
■ There was an increase in profit and income in overseas business thanks to development in new regions and expansionof business areas.
■ In the bank business, there was expansion of sales networks and an increase in numbers of bank accounts, with corebusiness doing well.

(Billions of yen)

Operating revenues

Operating income

YoY

YoY

Credit business

111.7

110％

20.6

125％

Fee b
businesssiness

26 9
26.9

158％

18
1.8

＋1 9
＋1.9

Overseas business

62.0

118％

13.5

122％

－

（131％）

（2.4）

-

1.3
（5.9）
- 4.1

－

Elimination of intersegment
transactions

9.5（38.0）- 4.3

Consolidated results

206 0
206.0

121％

33 1
33.1

136％

Bank business*-(Figures are rounded to the nearest 100 million yen.)

5*Bank business numbers inside ( ) show AEON Bank’s standalone operating revenues and ordinary income.

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Quarterly Results by Segment■ Fee business was brought into the black thanks to expansion of e-money business and the business
operations of AEON HOUSING LOAN SERVICE CO., LTD.
■ Bank business reflects the results from AEON Bank in Q4.

(Billions of yen)

Operating revenues

1Q
Results

2Q
YoY

Results

3Q
YoY

Results

4Q
YoY

Results

Full year
YoY

Results

YoY

Credit business

23.8

101％

24.3

98％

24.5

86％

39.1

155％

111.7

110％

Fee business

5.4

136％

6.4

149％

5.7

136％

9.4

206％

26.9

158％

14 4
14.4

113％

14 5
14.5

112％

15 0
15.0

118％

18 1
18.1

130％

62 0
62.0

118％

Bank business

9.0

150％

9.0

94％

10.9

152％

9.1

149％

38.0

131％

Elimination ofintersegment
transactions

-0.3

-

-0.3

-

-0.3

-

-3.4

-

-4.3

-

Consolidated results

43.3

109％

45.0

108％

45.0

99％

72.7

169％

206.0

121％

Overseas business

Operating revenues

1Q
Results

2Q
YoY

Results

3Q
YoY

Results

4Q
YoY

Results

Full year
YoY

Results

YoY

Credit business

3.5

118％

3.7

98％

4.7

103％

8.7

170％

20.6

125％

Fee business

0.4

+ 0.6

0.7

+ 0.7

0.3

+0.3

0.4

+0.3

1.8

+1.9

Overseas business

3.1

124％

2.8

105％

3.4

123％

4.2

133％

13.5

122％

Bank business

1.1

487％

0.7

-2.8

1.1

167％

3.0

+3.9

5.9

168％

Elimination ofintersegment
transactions

-0.8

-

-0.4

-

-0.8

-

-2.1

-

-4.1

-

6.2

138％

6.8

118％

7.6

118％

12.5

165％

33.1

136％

Consolidated results(Figures are rounded to the nearest 100 million yen.)

6*Bank business numbers show AEON Bank’s standalone operating revenues and ordinary income.

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Financial Data
■ Account balance of ¥1,220.1 billion was appropriated through consolidation of AEON Bank, with total assets of ¥2,534.2 billion.
■ There was an increase in interest-bearing
g debt of approximatelyppy ¥100 billion because of the effects of foreigng exchange
g and anincrease in month-end accounting at participating stores.
■ As of the end of April, consolidated interest-bearing debt was at approximately ¥640 billion, which is down ¥154 billion fromFebruary 21, 2012.
(Billions of yen)

Consolidated

AEON Credit Service (standalone)

Change from February
21, 2012

Results

Results

Change fromFebruary 21, 2012a s s e t s

2 534 22,534.2＋1,626.5
1 626 5

961 3
961.3

＋302.4302 4Total finance receivables(incl. securitizedr e c e i v a b l e s )1,258.9＋217.6866.6＋124.5

Bank business receivables

706.8

T o t a l

－

－

－

－

－

balance

1 220 1
1,220.1＋103.4103 4Interest-bearing debt

793.2

＋275.9541.6＋214.4

N e t

258.9

＋77.0

202.3

＋63.3

r a t i o9.1 ％-8.4 ％

21.0 ％-0.1 ％

s t a n d a r d )10.6 ％

Accounta s s e t s

E q u i t y( B I S

7

AEON Financial Service Co.,Ltd.

－－－*Account balance shows figures for AEON Bank alone
Results for Fiscal Year 2012

Review of FY 2012
① Domestic business2012

Jan ・AEON HOUSING LOAN SERVICE CO., LTD. (formerly Toshiba Housing Loan Service) became a consolidated subsidiary

2012年 Mar ・Convertible bonds issued for acquisition of own stock and to further accelerate Asia business
年 Apr
p ・Share repurchasep((12.66 million shares))
2012年
2013

May ・Toshiba Finance became a consolidated subsidiary・② Overseas business2012

Jun ・Supervised Chinese company (Hong Kong) established,established speeding up growth of business in Chinese
Chinese-speaking
speaking territories

2012年 Aug ・Thailand business reorganized with insurance agency/debt collection business set as a consolidated subsidiary of AEON
THANA SINSAP
2012年 Sept ・Start of credit business in Tianjin,
Tianjin China
2013

Feb ・Start of installment payment business in India (Mumbai)

2013年 Mar ・Start of finance business in Philippines (in addition to system development business)
2013年 Apr ・Start
Start of installment payment business in Shenzhen③ Merger with AEON Bank
20120 Sept ・Business merger announced
000000 Nov ・Agreement on stock swap reached at extraordinary general meeting of shareholders
2013 0Jan ・AEON Bank becomes a wholly-owned subsidiary
2013年 Feb ・Agreement on details of company split reached at extraordinary general meeting of shareholders
00000

Mar ・¥5 dividend issued to commemorate business merger
0 Apr ・AEON Financial Service Co., Ltd. established

8

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Number of Cardholders and Active Cardholders■ There are 31.85 million consolidated cardholders (+2.09 million), 22.24 million of whom are in Japan (+1.23 million).
■ There are 17.84 million active consolidated cardholders (+1.37 million), 13.72 million of whom are in Japan (+1.04
million).
■ There are 3.06 million accounts (+470,000), including 1.95 million AEON Card Select members (+420,000).

FY 2011
Number of cardholders,

FY 2012

YoY change

29.76million holders

31.85million holders＋2.09million holders

21.01million holders

22.24million holders＋1.23million holders

16.47million holders

17.84million holders＋1.37million holders

12 68million
12.68
illi holders
h ld

13 72million
13.72
illi holders
h ld

＋1.04
1 04million
illi holders
h ld

2.59 million

3.06 million＋470,000

1.53 million holders

1.95 million holders＋420,000 holders

81

105

＋24

1,943

2,680

＋737

consolidated
Domestic

Number of active
cardholders, consolidated
D
Domesticti

Number of accounts
AEON Card SelectNumber of bank branches
Number of ATMs

9

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012Growth in Credit Card Shopping (Consolidated) and WAON Transaction Volume■ Card shopping and WAON transaction volume increased by ¥1 trillion year-on-year, reaching ¥4.873 trillion(YoY 126%).

55000

WAON transaction volume

50000
5,000

Consolidated credit card shopping volume(Billions of yen)

4,873billion yen

45000
4,000,
40000

3,858.2billion yen 1,311.4billion yen,
35000
1,002.6billion yen

3,000,
30000

25000

3 561 6billion yen
3,561.6

2,000,
20000

2,855.6billion yen

15000
100000
'08

'09

'10

'11

'12

13

( )
(FY)

(Plan)
10

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Expansion of Group Business Field■ Ratio of cashless sales at Marunaka/Sanyo Marunaka stores increased to 40%.
■ Increased transaction volume at AEON Every, AEON Market and Daiei, etc. forecast
for FY 2013.
Ratio of cashless sales at Marunaka/Sanyo Marunaka stores (right axis)(People)Number of Marunaka/Sanyo Marunaka AEON Card members (left axis)

40%

80,00060,00030%

40,00020%

20,000

10%

0

0%
3

4

5

6

7

8

9
’12

11

10 11 12

1

2

3

4
’13

*Cashless ratio is the component ratio of store sales paid using AEON Card and WAON

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Recovery of Credit Card Cashing Transaction Volume and Balance■ Significant recovery of transaction volume from February on, thanks to increase in number of cardholders andimproved convenience of instant payments at ATMs
ATMs.
■ Cashing balance recovered from March. Planned end-of-term balance to be ¥280 billion (YoY + ¥44 billion).
(Billions of yen)

200%

3200

YoY change in credit card cashing transaction volume
Credit card cashing balance

150%

3000
270

100%

250
2800

50%

230
2600

0%
210
2400
2100

-50%
-100%

02200

3 4 5 6 7 8 9 10 11 12 1 2 3 4 5’12
12

AEON Financial Service Co.,Ltd.

’13

(FY)
Results for Fiscal Year 2012

Changes in Business Operations of AEON Bank
■ Account balance in current term is ¥1.2201 trillion (YoY 109%) thanks to favorable conditions of interest on AEON Card Selectdeposits.
■ Housing loans and unsecured loans resulted in balance of money given as loans reaching ¥702.4 billion (YoY + ¥238.4 billion).
■ FY 2012 loan-deposit ratio was 58%, with loan-deposit interest margin increasing from 1.8% to 2.0%.
Accountbalance(Billions of yen)

20,0002,000

Loan-deposit ratio
Account balance (left axis)
Balance of money given as loans(excluding shopping/cashing balances)

58％

60％

Balance of money
given as loans

80(Billions of yen)

60

41％

140
1,500
500
20

15,0001,500

01,220.1billion yen
1,116.7billion yen‐20

10,000
1,000

1 000
1,000

702 4
702.4

‐40

billion yen

464

‐60

billion yen

5,000
500

‐80
‐100
0

0
'09

'10

'11

'12

'13

(FY)

(Plan)
13

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Business Merger Campaigns■ Generating favorable account balance of 93 billion with 40,000 applicants for 2% fixed-term (3 months)
interest rate plan. Acquisition of 20,000 new AEON Card Select holders.
■ 8,000 new applications received in April by establishing card loan reception desks at all bank branches (12times the number of applications received in previous term).

2% fixed
fixed-term
term interest rate campaign
14

AEON Financial Service Co.,Ltd.

Card loan campaign
Results for Fiscal Year 2012

Number of Disclosure Claims■ The number of disclosure claims in FY 2012 continued to decline,, recording
g 72% year-on-yearyy■ Declined to 9,200 claims in first half of FY 2012 (YoY 63%), 8,300 claims in second half (YoY69%), and, more recently, 1,100 claims in April and 1,000 in May (YoY 59%).

3500(Claims)

Number of disclosure claims

3000
2500
2000
1500
1000
500
0
3 4 5 6 7 8 9 101112 1 2 3 4 5 6 7 8 9 101112 1 2 3 4 5’11
15

AEON Financial Service Co.,Ltd.

’12’13 (FY)
Results for Fiscal Year 2012

Allowance for Possible Credit Losses & Provision for Interest Repayment■ Clarification of receivable details by accelerating long-term overdue credit with write-offs■ FY 2012 allowance for credit losses was ¥8 billion (YoY 50%), with a mortgage rate of 3.2% (beginning of year
rate -1.2%)(Billions of yen)

FY2011FY2012

Allowance for possible credit losses,
beginning of year

46.8

32.7

Provision for possible credit losses

16.0

8.0

30.1

13.0

Write-off of credit losses
Allowance for possible credit losses,
end of year

32.7

27.7

FY2012
Personal bankruptcies

Fully amortized

Receivables in arrears
over 3 months andsubject to special
attention

22.6

General provisions*Includes restructured
debt in repayment

5.1

Total
Allowance ratio

4.4％

3.2％

A t l costs
Actualt relatedl t d totcredit losses

46.1

21.0

92
9.2

37
3.7

Balance of provisions for interest
repayment losses

16

AEON Financial Service Co.,Ltd.

27 7
27.7

Results for Fiscal Year 2012

【Key Initiatives for FY2013】

Credit Card Business – Expansion of Number of Domestic Cardholders■ Number of cardholders to be increased to 23.8 million (+1.56 million) by strengthening initiatives to attract new
applications at cooperative stores, bank branches and through the Internet.
■ Expansion of number of AEON Card Select member accounts to 3 million (+1.05 million accounts).
(Units: 1 million cardholders)Number of AEON Card Select holders

27
2700

Number of AEON Card/co‐branded card holders
23.80million people
22.24 million people

22
2200

3

1 95
1.95

17
1700

20.29

20.80

12
1200

'11

'12

'13

'14

'15

(FY)

(Plan)
17

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Credit Card Business – Strengthening Initiatives for Shift to Senior Customers■ Start issuing GG AEON Card, which is only for people aged 55 and over, increasing rates of activity and monthly
amount of usage■ Launch of GG Members Card and expansion of pension accounts to coincide with opening of Grand Generation’s
Mall

AEON Card holders aged
55 and over

GG AEON Card

GG Members Card SelectMonthly rate ofactivity

31％

44％Monthly amountoff usage¥29,000
29 000¥34,000
34 000

Launched to coincide with
opening of Grand
Generation’s Mall Kasai

Card type

Card image

Discounts on the 15th of
every month

Main privileges

Thank-you day discounts on the 20th and 30th of every month
WAON bonus points for products
Double points on every date with a “5” in it

18

AEON Financial Service Co.,Ltd.

・Cinema ticket discounts
・Culture club fee
reductions
・Free entry to fitness clubs
・+0.1% on fixed-term
deposit interest rates when
opening pension accountwith AEON Bank
Results for Fiscal Year 2012

Credit Card Business – Initiatives to Improve Annual Activity Rates■ FY 2013 will see introduction of new privileges such as AEON Card Select with favorable fixed-term depositinterest rates and children’s accounts, etc.
■ Plans for transaction volume to reach ¥3.7 trillion (YoY 116%) with annual activity rate of 68.0% (YoY +1.2%).
*Transaction volume YoY is aggregated for same term

40000

(Trillions of yen)

68.0％
66 8％
66.8

Annuall activity rate ((righth axis))Card shopping transaction volume (left axis)

68%

3.7 trillion

3.4 trillion

300003Favorable interest rates
for Select64%Interest-free payment byinstallments

62%

Ｇ．Ｇ Thanks Day
Enhance point program

20000260%

Issue AEON Card Select58%

Customer Wakuwaku Day

56%

Issue WAON‐integrated cards

100001

Issue co‐branded cards with Cosmo Oil, JR East and JAL

54%

I
Issue
gold
ld cards
d and
d provide
id AEON loungelandd airportit loungelservicesi

052%

Tokimeki Point ClubAEON Thanks Day and birthday passports

50%'02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13
19

66%

(FY)

(Plan)AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Credit Card Business – Use of Customer Data to Promote Marketing■ Strengthen drive to recruit new AEON Card Select holders, as this has higher activity rate
■ Propose all kinds of financial services suited to life events

Customer data

Recruit and switch new
applicants to SelectCardholders
Annual activity
rate
Annual amountof usageAge

20s

22 24 million
22.24

1 95 million
1.95

67％

71％

¥250,000,¥300,000
,

30s

40s

50s

60s +

Retirement

Home renovatio
on

Child
dren marryChildreen start workk

University

Senior high schooolNeew carJunior highh schoool

Homee purchasee

AEON Financial Service Co.,Ltd.

Elemenntary schoool

Car purchasepChiildbirth

Maarriage

Life evvent
20

AEON Card SelectAEON Card

Results for Fiscal Year 2012

Bank Business – Strengthening Bank Business by Expanding Sales Network■ Numberu be oof ATMss installeds a ed pplanneda ed too reacheac 4,000,000 ((YoY
o +1,320),3 0) with 150
50 babank bbranchesa c es ((YoY
o +45).
5)■ Plans for unsecured/card loan balance to reach ¥350 billion through comprehensive improvement of sales
network and ATM functions.
(Branches)(Billions of yen)

Number of ATMs installed
Cashing/unsecured loan balance (right axis)
Number of bank branches
4,000(left axis)

200

2,680

1,943

150

6000
4000
400

350
billion yen

283.5

150
100

billion yen

264.1

150

billion yen

branches

2000
200

105
branches

50

81
branches

00

0

-2000
'11

'12

'13

'14

15 (FY)(Plan)
21

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Credit Business – Toshiba Finance to become Consolidated Subsidiary■ Full range
g of financing
g services to be p
provided thanks to consolidation of Toshiba Finance■ Governance and risk management to be strengthened at AEON Financial Service

AEON Financial Service
Functions

Sales divisions

22

Business

Company
responsible

Value oftransactions

Credit card

AEON Credit
Service¥100,000500,000

Solar/Car/
Renovation

Toshiba Finance¥500,0003,000,000

Housing loans

AEON Housing
Loan Service¥10-30 million

Housing loan
corporatefinancing

AEON Bank¥30-100 million

AEON Financial Service Co.,Ltd.

Work

Company
responsible

Inspection/collection callcenter

AEON Credit
ServiceD b collection
Debt
ll i

ACS Credit
Management

Fundraising

AEON Bank

Results for Fiscal Year 2012

Credit Business – Synergy with Toshiba Finance■ Expansion of installment payment business at sales points for renovation/solar power systems within theGroup■ Overlapping departments to be brought together, with shift of personnel to sales divisions andcomprehensive low-cost operation

3500

Pl forPlan
f transactiontti volumel(Billions of yen)

Synergy
Agree
Environment/renovation
Car loans, etc.

3000
2500
2000
150
1500
100
1000

100 billion yen

112 billion yen

50
500

0
'11

'12

'13

'14

'15 (FY)(Plan)
23

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Fee Business – Expansion of E-money Business■ WAON has been introduced at all AEON Market stores since April 27, with promotion of Group friendship stores
becoming participating stores.
■ Plans for issuance of 38 million cards (YoY +6.2 million) with transaction volume of 1.6 trillion (YoY 122%).

(Units: 1 million cards)(Trillions of yen)

Places where WAON is available
WAON transaction volume (right axis)
Number of WAON cards issued (left axis)

8000

30000
30
3.0
25000
2.5

200 000 locations
200,000

6000

160,000 locations

139,000 locations

20000
2.0

1.6 trillion
yen

1.3 trillion
yen

1.0 trillion

40
4000

yen

24.1
million
cards

38

15000
1.5

millioncards

31.8
million
illi
cards

1
10000

5000
00.5
5
20
2000

0
'11

'12

'13

'14

'15

(FY)

(Plan)
24

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Fee Business – Promotion of Internet Business■ Expansion of online members to 7.5 million (YoY +1.53 million)■ Receipt of applications for housing loans/card loans, etc. via the Internet to be promoted by expanding thenumber of online members

140(Units: 1,000
applications)

1200
120
1000
100

（million
people）
1300

Number of applicationspp
via Internet

1200
12
1100
1000
10
900
800
8
700
6
600
500
4
400
300
200
2
100
0
-100
-200
200
-300
-400

Number of online members (right axis)
Number of applications received for housing loans, card loans,investment/insurance (left axis)
Number of credit card applications (left axis)

7.5 million

5.97 million

800804.96 million
600 thousand

600
60
380 thousand

400
40
200
20

220 thousand

0
'11

'12

'13

'14

'15

(FY)

(Plan)
25

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Fee Business – Expansion of Processing Business■ Use of credit card business infrastructure to increase commissions from group companies and externalb ibusinesscompaniesi

Business
centers

Creditguarantee
and joint
l
loans

Data
analysis

26

AEON Financial Service Co.,Ltd.

FY 2012FY 2013 (Plan)

Expansion of call center workfrom group companies

Sapporo call center to beopened (April)

AEON Bank account opening,
openingetc.
Data entry commissions

Kyushu region business center tobe opened

Commissions
C
i i
from
f
other
h financial
fi
i l
institutions
Inspection/collection system
improvement

Improvements to online application
system andd establishmentbli h
off inistore reception desks

Data analysis team of 100 staff
members
Marketing improvements basedon purchase information
Database marketing based on
AEON Bank information

Results for Fiscal Year 2012

Fee Business – Improved insurance Agency Business/Short-term Small Fee Insurance Business■ Expansion to 130 insurance agency stores (YoY +40 stores) and increased insurance sales. Projected operating income of ¥2.3
billion.
billi■ Strengthen private insurance development. Plan single year profitability of short-term small fee insurance business in 2013.

Key initiatives(Billions of yen)

40
4

Operating income

30
2.3 billion
yyen

1.9 billion

Expansion of insurance shops

220

1.7 billion

yen

yen

1
10

0
Development
Dloff private
ibrand products
27

AEON Financial Service Co.,Ltd.

'11

'12

'13

'14

'15 (FY)(Plan)
Results for Fiscal Year 2012

Fee Business – Development of Debt Collection Business■ Use credit capabilities of bank holding company to expand business commissions from financial institutions
such as regional banks, etc.
■ Planned operating income increase of ¥1 billion (YoY 200%).

Key initiatives
Regional banks

Guarantee
companies

Agricultural
cooperatives

Credit cardcompanies((Billions yyen))

202

Operating income

1.5
15

Commissions from financial institutions

1 billion
Expansion of business partnerships withfinancial institutions

yen

11
10
0.5 billion

5
0.5

0.3 billion

yen
5億円

yyen

0
Strengthen collection system

'11

'12

'13

'14

'15 (FY)(Plan)
28

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Fee Business – AEON HOUSING LOAN SERVICE CO., LTD. Initiatives■In March, establish a bank agency and an AEON Bank floating loan service to supplement Flat 35.
■Strengthen business sales at AEON Credit Service store locations. Projected operating income of ¥2.1 billion.

Key initiatives(Billions of yen)

440
operating income

330
2.1billion
yen

20
2

1.9 billion
yen

Expansion of floating interest type loan
service in cooperation with AEON Bank

101
12
'12

'13
13

'14
14

'15
15 (FY)(Plan)
29

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012Growth Centering Around Hong Kong ①■ FY 2012: Operating revenues of 1,189 million HKD (YoY 101%) and operating income of 376 million HKD (YoY
110%)
■ Establish an office in Mongolia in 2013

AEON Credit Service (Asia) Results(Units: 1,000 people)

Mongolia

Shenyang
Ti ji
TianjinBeijing

FY 2012Results
YoY
Number ofmembership

1,160

+ 100

(Unit: Millions of Hong Kong Dollars)

Guangzhou
ShenzhenHong Kong

ShanghaiTransaction
volume

7,724

111％

TaiwanOperatingrevenues

1,189

101％

Operatingincome376

110％

Net profit

316

110％

Local subsidiary
New development area
Representative office30

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012Growth Centering Around Hong Kong ②■ Hong Kong: Issue a non-contact IC Card and expand payment function■ China: Strengthen installment payment business in Shenyang, Tianjin and Shenzhen using supplies of Chinese Yuan
from supervising company in China: Strengthen external commissions at warranty company in Beijing and processing company in Shenzhen: Establish systems company in Tianjin to accelerate business development in China■ Taiwan: Joint development of credit cards with local financial institutions
institutions, promotion of newly published credit cards■ Mongolia: Planned establishment of office in second half of fiscal year

Hong Kong

Shenyang/Tianjin/Shenzhen

Beijing

Shenzhen (processing
business)

TaiwanMongolia

5th Credit Cooperation of Taipei Credit Card

31

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012Growth Centering Around Thailand ①■ FY 2012: Operating revenues of 12.842 billion Baht (YoY 111%) and operating income of 2.414 billion Baht (YoY 144%)■ Establish installment payment service in Myanmar in May 2013 and in Laos in June 2013
Shanghai
蘇州 THANA SINSAP ((Thailand)) Results
AEON

Units: 1,000 people

FY 2012Results
YoY

Laos

MyanmarNumber ofMembership
VietnamThailandCambodia

Local subsidiary

32

AEON Financial Service Co.,Ltd.

6,690

+ 480

U it Milli
Unit:
Millions off Baht
B ht

Transaction
volumeフィリピン

77,646

119％

Operatingrevenues

12,842111％

Operatingincome

2,414

144％

Net profit

1,818

466％

Results for Fiscal Year 2012Growth Centering Around Thailand ②■ Thailand: Increase membership figures by strengthening applications for co-branded credit cards with aviation/railroadtransport companies■ Vietnam: Expand sales network to regional cities in addition to Ho Chi Minh and Hanoi■ Cambodia: Achieve single month profitability in April by increasing service amounts, plan for 1,000 participating stores■ Myanmar: Strengthen participation with electronics retail stores and establish an early-stage system of 500 stores■ Laos: Establish an installment payment service in cooperation with local major electronics retail stores

ThailandCambodia

33

AEON Financial Service Co.,Ltd.

Vietnam

Myanmar

Laos

Results for Fiscal Year 2012Growth Centering Around Malaysia ①■ 2012 Financial Year: Operating revenues of 501 million Ringgit (YoY 136%) and operating income of 181 million
Ringgit (YoY 142%)■ Establish offices in Bangladesh and Turkey in 2013 financial year and supplement development support for India
business

AEON Credit Service (Malaysia) Results
Unit: 1,000 people

FY 2012Results
YoY

TurkeyBangladesh
India

Number ofMembership

Malaysia

Indonesia
New development
p
areas

34

AEON Financial Service Co.,Ltd.

+ 150

Units: Millions of Ringgit(M b i)(Mumbai)

Local subsidiaries

1,130

Transaction
Volume

2,467

149％

Operatingrevenues

501

136％

Operatingincome181

142％

Net profit

134

140％

Results for Fiscal Year 2012Growth Centering Around Malaysia ②■ Malaysia: Strengthen applications for AEON Big (formerly Carrefour) membership■ Indonesia: Start issuing credit cards and promote replacement of house cards■ India: Expand market share by planning differentiation from other companies in terms of number and amount of
installment payments■ Bangladesh, Turkey: Plan to establish offices

Malaysia

India

35

AEON Financial Service Co.,Ltd.

Indonesia

Bangladesh

TurkeyResults for Fiscal Year 2012

Overseas Business Results■ In FY 2012, operating revenues were ¥62 billion (YoY 118%) and operating income was ¥13.5 billion (YoY 122%)■ In addition to listing three companies in the current term, there are plans to achieve new record-high profits withexpansion of positive balances in new emerging nations

600(Billions of yen)(Billionsof yyen))

150
1500

OperatingOti revenues (right( i ht axis)i )Operating income (left axis)

500
50
40
400

100
1000

30
300

62 billionyen

52.5 billion

200
20
10
100

yen

11.1
billion
yen

13 5
13.5

50
500

billion
yen

0

0
'11

36

AEON Financial Service Co.,Ltd.

'12

'13

'14

'15

'16

(FY)

Results for Fiscal Year 2012

Strengthening Disaster Recovery■ In addition to our data centers in Eastern Japan, data centers were opened in Western Japan in November asa way of preparing for large-scale disasters■ Six business centers have been established, with the latest in the Kyushu area following on from the recently
established Sapporo business center

Data centers in Western Japan

Kyushu business center
Data centers in Eastern Japan

Data centers spread
across a wide area
37

AEON Financial Service Co.,Ltd.

Business center
Data centers
Results for Fiscal Year 2012

Compression of Interest-bearing Debt
■ In bank business, increase money given as loans and compress interest-bearing debt by
expanding credit card and joint loan balances(Billions
1000
10000
of yen)

800
8000

Overseas interest-bearing debt
Domestic interest-bearing debt
793.2 billion yen

251.6 billion

644.9billion yen

yen

6000
600
230.6 billion yen

4000
400

541.6 billion
yen

414.3 billion yen

00
2000
'12

'13

'14

'15

'16

(FY)

(Plan)
38

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Targets for Operating Credit Balance■ Expansion of joint loan balances on solar/renovation, etc., and strengthening of credit business in new
emerging nations as part of overseas business■ Aiming to expand sales network and number of cardholders in bank business and credit card business■ With these initiatives, the operating credit balance target for FY 2016 is ¥5 trillion(Trillions
ll
off yen))50,0005
40,0004

Credit business (solar, renovation, car loans)
Overseas businessBank business (housing loans)C dit card
Creditd businessb i(h(shopping,i cashing/unsecuredhi /d loans)l)

30,0003

5 trillionyen

2.5 trillion
yen2
20,00020000

1.7 trillion
1.3 trillion

yen

yen

1
10,000
10
000

0
'11

'12

'13

'14

'15

'16

(FY)

(FY)
39

AEON Financial Service Co.,Ltd.

Results for Fiscal Year 2012

Forecast of Results for FY 2013
■ Record-high profit planned for FY 2013
■ Annual dividend expected to increase by 10 yen to 60 yen from FY 2012

Forecast results for FY 2013
YoY
Operating revenues

220 0 billion yen
220.0

107％

Operating income

44.0billion yen

133％

Ordinary income

44.0billion yen

132％

Net income

23.8billion y
yen

175％

Net income per share

127.11yen

144％

Interim (forecast)
DividendDi
id dforecast

40

AEON Financial Service Co.,Ltd.

25yen

Year end (forecast) Full year (forecast)

35yen

60yen
Results for Fiscal Year 2012