Asahikawa Medical University Hospital

Information for outpatients
Reception hours: 8:30am-12:00 pm (initial and follow-up visits)

An appointment and a referral letter from your doctor are usually required.
● Asahikawa Medical University Hospital is an advanced treatment hospital that performs treatments
which cannot be done at other primary level hospitals. We require referrals from other medical
institutions for consultations. First-visit patients should bring a referral letter.
● Please be aware that if you do not have a referral letter, you will have to pay 5,500 yen (includes tax) asa “Fee for treatment of Patients’ Choice (Sentei Ryoyo-hi)” in addition to the medical fee.
● An appointment is required for general visits to this hospital.
● Patients without an appointment may not see a doctor on the same day except in the case of medicalemergencies.

Asahikawa Medical University Hospital
2-1-1-1 Midorigaoka Higashi, Asahikawa City, Hokkaido, 078-8510, JAPAN旭川医科大学病院

Tel: +81-166-65-2111

What to expect when you visit
Initial (first) visit

Follow-up visits (second visit onward)
If you are visiting a different
department or have not visitedfor more than 3 months, yourvisit is treated as an initial visit.

With appointment slip
Put your patient ID card andappointment slip in a folder andgive it to reception in thedepartment(s) you are visiting.

Without appointment slip

Fill out the Registration form on the table
You do not need to fill this out if you
have made an appointment through yourcurrent medical institution. If you areunsure of anything, ask at the general
information counter.

Initial visit

If you made yourappointment by phone.

Reception for initial and follow-up visits (counter ①)
We will call your name after theregistration procedure is completed.

Reception machine for follow-up visits
Insert your patient ID card in the machine and take yourreception slip. Put it in the folder with your patient ID card andgive it to reception in the department(s) you are visiting.

Drop off the folder at reception
Bring the folder to reception in the department(s) you
are visiting.

Department(s) you are visiting
After completing the consultation, tests, and treatments go to the second floor to complete the payment procedure.

Payment Reception MachineInsert your patient ID card into the Payment Reception Machine and take the payment slip. Wait until the number ofyour payment slip is displayed on the TV screen.

Payment processing counters (counters ② - ⑦)
When the number of your payment slip is displayed on the TV screen, proceed to a payment processing counter.
Once the calculation of your bill is complete, the number of your payment slip will be displayed on the TV screen
above the automatic payment machine. You can pay at a payment counter or use the automatic payment machine.
* It usually takes 15 minutes to calculate a medical bill

Automatic payment machine/payment counters (counters ⑧ and ⑩)

Medication not required

Medication required

Prescriptions for a pharmacy outside of the hospital
Go to a pharmacist covered by your insurance.

End of visit

Prescriptions for the hospital pharmacy
Go to the medication pickup counter.

Procedure for initial (first) visits
Fill out the registration form and submit it to the reception counter for initial visits with your health insurance card andreferral letter.

Procedure for follow-up visits (second visit onward)
Visits treated as initial visitsYour visit will be treated as an initial visit if you are visiting a department that you have not visited before, or if
you have not visited for more than 3 months. Submit your health insurance card, Patient ID card and referral
letter to the reception counter for initial and follow-up visits.

If you don't have an appointment slip
(e.g. if you forgot to bring it or didn't make an appointment)
Put your Patient ID card in the reception machine for follow-up visits and follow the instructions on the screen
to select the department(s) you are visiting. The machine will issue a reception slip. Put it in the folder along withyour Patient ID card and bring the folder to the counter in the department(s) you are visiting.

If you have an appointment slip
Put your Patient ID card and appointment slip in the folder and bring the folder to the counter in the department(s)you are visiting.

Billing & Payment
After completing the consultation, tests, and treatments, take a payment slip (numbered ticket) and wait. When thenumber of your payment slip is displayed on the screen, bring your folder with your Patient ID card, test slip, etc. to apayment processing counter. We will give your payment slip back to you.
If you visited more than one department during your visit, please do your payment procedure after all appointments
are finished.
Once the calculation of your bill is complete, the number of your payment slip will be displayed on the screen above
the automated payment machine.
At the automated payment machine, scan the barcode on your payment ticket or insert your ID card, then follow thepayment instructions.

Patient ID Card
You will need to use the same Patient ID card in every department you visit, so be sure to bring it to each of yourappointments. If you lose or damage it, you will need to pay for a new one to be issued.

Making your next appointment
The doctor(s) will tell you when you should see them again.
Your next appointment is written on the Patient Appointment slip attached to your receipt. Bring this with you for yournext visit.

Medication
There are two types of prescriptions in Japan: one is an out-of-hospital prescription for a community pharmacy andthe other is an in-hospital prescription for the pharmacy inside the hospital.
Generally, prescriptions are issued as out-of-hospital prescriptions.

Out-of-hospital prescriptions
At the end of your appointment(s), the doctor(s) will give your prescriptions for a pharmacy outside of the hospital. If
you need any help, go to the Out-of-Hospital Prescription Counter in the Entrance Hall. There is a map ofpharmacies there which you can chose from. Our staff will fax your prescription to your chosen pharmacy.

In-hospital prescriptions
Please be aware that purchasing medicine in the hospital’s pharmacy can be very time-consuming and you may
have to wait for 2~3 hours.
When the number on your medication slip is displayed on the screen above the medication counter, please detachthe medication slip from your receipt and submit it to the medication counter to pick up your medications.
Please note that medications may not be able to be picked up in numerical order, as preparation times differ
depending on the type of medication.

Medical Network Office(Regional medical cooperation unit and reception for issuing medical certificate for publicly funded health care)If you need publicly funded assistance, please visit the Medical Network Office on the second floor. Our staff canprovide you with information about applying for publicly-funded healthcare and issue the medical certificate forpublicly-funded.

Feedback about hospital services
If you have any questions or feedback about your treatment or other services provided here, please visit the Hospital
Affairs Section Office on the second floor.

Cancer Consultation Services
Our cancer consultation and support center is a place for cancer patients, their families and members of thecommunity to ask any questions they have about cancer. If you have any questions, please visit the Hospital Affairs
Section Office on the second floor or ask your outpatient nurse. They will arrange for you to speak with an expert.

Main entrance hours
Our main entrance is open from 7:00am to 7:30pm on weekdays. If you need to access this hospital outside those
hours, please use the after-hours entrance on the first floor.

Lost and Found
If you have found or lost any property in this hospital, please visit the Hospital Affairs Section Office on the second floor.

Departments and reception counters(The number indicates the reception counter for each department)

Please check the outpatient consultation schedule in advance, as some clinical departments may beclosed for examinations or operations.
You can find the outpatient consultation schedule on our website(https://www.asahikawa-med.ac.jp/schedule/index.html) OR at the information counter located in thehospital's Entrance Hall.

1F
Otorhinolaryngology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑩

Palliative Care ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑫

Anesthesiology and Resuscitative Medicine ・・・・・・⑩

Neurosurgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑫

Head and Neck Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・⑩
Pain Clinic ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑩
Cardiovascular Anesthesiology ・・・・・・・・・・・・・・・・・・・・⑩
Ophthalmology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑪
Pediatrics, Adolescent Medicine ・・・・・・・・・・・・・・・・・・⑫
Neonatology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑫

Physical Medicine and Rehabilitation ・・・・・・・・・・・・・⑫
Psychiatry and Neurology ・・・・・・・・・・・・・・・・・・・・・・・・・⑬
Plastic Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・⑬
Oral and Maxillo-Facial Surgery ・・・・・・・・・・・・・・・・・・・⑭
General Medicine Department ・・・・・・・・・・・・・・・・・・・・⑮

2F
Gastroenterology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉑

Respiratory Medicine ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉒

Gastrointestinal Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・㉑

Cardiac Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉒

Hepato-Biliary-Pancreatic and Transplant Surgery ・㉑
Respiratory Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉑
Breast Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉑
Pediatric Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉑
Cardiovascular Medicine ・・・・・・・・・・・・・・・・・・・・・・・・・・㉒
Renal Medicine ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉒

Neurology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉒
Vascular Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉒
Diabetes and Endocrinology ・・・・・・・・・・・・・・・・・・・・・・㉓
Rheumatology and Collagen Disease ・・・・・・・・・・・・・㉓
Hematology and Oncology ・・・・・・・・・・・・・・・・・・・・・・・・㉓
Outpatient Chemotherapy Center ・・・・・・・・・・・・・・・・・㉓

3F
Orthopaedic Surgery ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉛
Renal and Urologic Surgery ・・・・・・・・・・・・・・・・・・・・・・・㉛
Dermatology ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉜
Obstetrics ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・㉝

Gynecology and Reproductive Medicine ・・・・・・・・・・㉝
Radiology(Diagnostic Radiology, Interventional Radiology) ・㉝
Radiology (Radiation Oncology) ・・・・・・・・・・・・・・・・・・・㉝
Radiology (Nuclear Medicine) ・・・・・・・・・・・・・・・・・・・・・㉝