Solution sheet

HxGN Connect: Reimagining
collaboration for public safety
When it comes to saving lives, the information public
safety agencies need to receive and share with internalteams, partners, neighboring agencies and the communities
they serve can be crucial. A global pandemic, social unrest
and tightening budgets have spurred agencies to enlist
collaborative technology that helps them increasetransparency with citizens, adjust to a changing workforce
and reduce costs by consolidating tools for both daily
operations and emergency situations.
How effectively these agencies communicate with one
another and internally can ultimately affect emergency
response times, crime / resolution rates, employee
retention and public perceptions.

Collaboration hurdles

to systems, Internet of Things (IoT) devices and applications,as well as people barriers, such as politics over data
ownership and exchange standards, can doomcollaboration projects from the start.
Many agencies resort to operating within silos which canlead to problems, including:•Slower response times•

Duplicated or conflicting work•

Higher cost of operations•

Greater safety risks•

Loss of data ownership•

Lack of community trust and engagement

Intra-organizational data sharing can be just as
difficult to achieve. When internal teams operate insilos, this can lead to low employee engagement andmorale, conflicting decisions, lost opportunities andmajor missteps.

Technology barriers

People barriers

From incident response to major events to daily operations,public safety agencies need a quick and easy way to securely
receive, share and act on data. But true collaboration
can be messy. Technology barriers, such as integration

HxGN Connect: A real-time incident
command center as a service
Gartner® recently named Hexagon as a Sample Vendor
for real-time incident command center as a service inthree Hype Cycle™ reports. HxGN Connect, Hexagon’ssolution to manage real-time incidents, links agencies

Solution sheet: HxGN Connect

1

to the information and people needed to break down
communication silos and respond faster to incidents,
both large and small. Additionally, HxGN Connect’s
cloud-based workspace helps agencies achieve better
situational awareness and collaborate on everything fromday-to-day operations to emergency situations. Agencies
can use smart, data sharing controls within Hexagon’sconsistent, machine-readable system to access valuable,
shared data while maintaining complete ownership andcontrol of the data shared with others.
HxGN Connect’s cloud-native system includes
collaboration channels to receive shared data andcoordinate action based on diverse types of data,including assets, incidents, cameras, alarms and more.
HxGN Connect complements organizations’ existing
systems by creating a collaborative space to expand on
originally sourced data – it provides a richer, more unified
view of information with channels to enable day-to-day, ad
hoc engagement and ongoing, structured partnerships.
With HxGN Connect, you can easily connect and update
data, message and assign tasks to users, and break down
barriers between departments, agencies, community
partners and regional stakeholders.

Benefits: Respond faster, identify
patterns and stop emerging crime
Monitor real-time intelligence•

Provide command staff, field officers and detectives
instant information to help identify patterns andstop emerging crime•

Receive and share data with internal teams andexternal organizations, such as police, fire, EMS,
neighboring agencies, partners and more•Access real-time video and camera feeds in
one workspace•

Connect to IoT devices and sensors, such as gunshot
detection systems and license plate readers•

Integrate internet feeds such as social media,
weather or traffic data

Achieve unified situational awareness•

Geographically locate incidents, units, assets,cameras and alarms on a 2D or 3D map•

Supplement existing tools, like records management
systems, to show a broader range of information

HxGN Connect’s embedded AI can detect similarities and anomalies across calls for service. It can thenalert agencies to potential emergencies – from large, rapid-onset events to smaller, linked incidents. By
detecting patterns and connections sooner, agencies can act faster and coordinate smarter to reduce theimpact on communities, resources and staff.

Solution sheet: HxGN Connect2

+Real-time
data
network

Simplified
data
integrationDatasharing
controls

Subscriptionbased, cloud
collaboration

Data

•

Deploy HxGN Connect for multi-agency operations
quickly, removing delays from working withdisparate systems•Deploy into the PSAP or control room boards for aflexible, broader set of data beyond traditional CADor GIS tools•

Supplement existing feeds from intel units with abroader display to operate alongside HxGN OnCall
Dispatch or HxGN OnCall Analytics•Locate current incidents, important stationary or
moving assets, cameras, sensors and IoT devices

Communicate through chats, posts and videoconference with internal and external stakeholders•Easily share data, media and documents•Set up channels to receive and share data,
information and multimedia for specific workflows,
special events, emergency situations and more•

Share information securely without exposing nativedata systems to unauthorized usersFeatures•

Real-time data network: Get instant access toreal-time data from internal and external sources
and share data from accidents/incidents, fixed or
moving assets, IoT sensors/devices, video and more•

Simplified data integration: Easily normalize
disparate data with Hexagon’s proven, in-house data
integration platform and leverage our DIY approachto build, manage and maintain your own interfaces•

Data-sharing controls: Set what data is shared withwhom and for how long using intuitive data-sharing
controls and make changes any time, while maintaining
full ownership of originally sourced data

Embedded,assistive AI

Intuitive user
experience

People•Subscription-based cloud collaboration: Reduce
entry barriers, simplify deployment, and quickly
onboard new users during an emergency byleveraging the cloud-native system•

Responsive, ad hoc capabilities: Leverage flexible,easy-to-use tools to set up new layouts, change
data-sharing rules, scale to the scope of an event,and create collaboration channels where users candynamically add related people and assets•Embedded, assistive AI: Address accidents faster,
pinpoint problem areas for accidents or trafficcongestion, and link disparate systems easily withintuitive, proactive notifications generated byembedded, assistive AI•

Intuitive user experience: Create ad hoc layouts
in seconds using an aesthetically pleasing,customizable user interface

Securely receive, share and collaborate on data•

Responsive,
ad hoccapabilities

Implementation examples
Intra-organizational data sharing
Large agencies typically have several different divisions.
HxGN Connect allows these agencies to share dispatch
information across internal departments so teams areaware of current and future plans.
Real-time intelligence centers (RTICs)
RTICs gather and analyze data from multiple sources todetect patterns and improve emergency response times
for major incidents. They sometimes lack the technology
needed to extract real-time intelligence. As a result, they
are often forced to mine historical data instead of
performing analyses in real time.
HxGN Connect can provide RTICs vital information frommultiple partners, including fire, EMS, police, FBI or othercommunity services – giving those who arrive on scene
the most accurate, up-to-date information available formajor incidents.

Solution sheet: HxGN Connect3Disparate emergency communications centers (ECCs)
ECCs oversee operations from multiple headquarters – allof which use different workflows and systems.
HxGN Connect helps ECCs share and receive data acrossheadquarters for police, fire, EMS neighboring agencies
and federal agencies. For example, ECCs can gain insight
into emergencies occurring across borders, and link thoseaffected with services to coordinate care.
Cross-organizational data sharing
Organizations such as police, fire, EMS, neighboring
agencies, government entities and social services use
different systems and methods for communicating andsharing data. These silos hinder collaboration and data
sharing across organizations.

HxGN Connect can help agencies easily share data andcollaborate with outside organizations such as police,
fire, EMS, neighboring agencies, government entities andsocial services.
Enhancement to CAD workflows
Traditional computer-aided dispatch (CAD) systems
provide users with information on incidents but offer nomethod to collaborate with others when incidents occur.
For CAD customers, HxGN Connect can be delivered
pre-configured and connected to HxGN OnCall Dispatch –expanding an agency’s dispatching capabilities.

GARTNER and HYPE CYCLE are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and areused herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organizationand should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
Attributes:
Gartner, Hype Cycle for Emerging Technologies, 2021, Brian Burke et all., 11 August 2021
Gartner, Hype Cycle for Business Continuity Management and IT Resilience, 2021, David Gregory, Jerry Rozeman, 12 July 2021
Gartner, Hype Cycle for Public Safety and Law Enforcement, 2021, Bill Finnerty, Michael Brown, 4 August 2021
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