SECOM Today

is also crucial, allowing us to swiftly leverage
JNet sales and operating revenue (Left scale)
J Operating income (Right scale)(In billions of yen)

(In billions of yen)

600

200
565.4

Security Services

550

those determined to be optimal. We willcontinue to place a high priority on R&D in
the years ahead, recognizing technologicalprowess as a key management resource

567.2

546.5

critical to maintaining our competitive edge

150in the security services market.
114.5

110.4

110.1

To foster human resources, we provide

500

100

450

50

training for emergency response personnel, sales staff, administrative staff and other

2017

2018

2019

employees at four training centers acrossJapan. This enables us to equip employeeswith the advanced knowledge and technicalBusiness summary

Laboratory, which conducts research in theskills they need and ensures that they fullyarea of core technologies, and the SECOM

understand our corporate philosophy andOur security services business centers on theDevelopment Center, which capitalizes on

observe a code of conduct befitting security

provision of on-line security systems, whichthese core technologies to develop new

professionals, yielding a robust service frame-

includes the installation of sensors and othersecurity systems. These facilities form awork and facilitating the provision of high-monitoring equipment and around-the-robust R&D configuration that facilitates thegrade, distinctively SECOM services.

clock monitoring by a SECOM control cen-swift and appropriate development andter via telecommunications circuits. In themodification of systems that respond to the

supported by extensive know-how accumu-

event an intruder, fire or other irregularity isrequirements and views of customers, con-lated since our establishment, the prompt

detected, control center staff dispatch emer-

tributing to improvements in the quality ofdecision making of our control center staff

gency response personnel from the nearest

our on-line security systems. In an era ofand swift actions of our highly trained emer-

SECOM emergency depot and, if necessary,

rapid technological advances, our R&D

gency response personnel, and our nation-

notify the police and/or fire department.

team’s ability to grasp the latest trends andwide network of 2,800 emergency depots,

appropriately evaluate various technologies

the largest in Japan.

A key competitive advantage of our on-

Our operational and control structure isline security systems is our integrated service
framework, whereby we take responsibility

On-Line Security Systems

for everything, including R&D, production,marketing, security planning, equipment
installation, around-the-clock monitoring,
emergency response services and maintenance, which ensures the exceptional quality
and reliability of our services.

Flashing lightLight flashes if the system detects anirregularity to warn people inthe vicinity and to guide
SECOM emergency response
personnel dispatched to thesubscriber’s premises.

SECOM sticker
Subscribers display the SECOM
security sticker, thesign of well-protected
premises.

Subscriber

Our ability to extend integrated on-line
security systems derives from the threecomponents of our operating foundation,
namely, our technological prowess, human

PoliceDept.

SECOM
3 Dispatch
emergency responseusing
1 Alerttelecommunications

personnel

circuitsresources, and operational and control struc-

SECOM
セコム
・
Emergency
緊急発進拠点Depot

SECOM
2 Alertemergency
response personnel

30

SECOM Annual Report 2019

Gas
Company

Alert emergency
services as necessary

ture. Our technological prowess is underpinned by the SECOM Intelligent Systems

Fire
Dept.

セコム
・
SECOM
コントロールControl
Centerセンター

New service joins the SECOM Supply
Chain Security Select lineup
In recent years, demands have increased for

Reinforcing our ability to propose
solutions in the area of facility
managementQfood-related facilities to implement mea-line security systems for commercial sub-Helping reduce labor requirements
for facility management
Ensuring the effective use of humanscribers, we work actively to respond toresources and improving productivity in the

In response, we have expanded the scope ofthe diverse needs of companies in a wide

area of facility management, which includes

SECOM Supply Chain Security Select, whichrange of industries. In the fiscal year ended

security services, maintenance and clean-assists companies in securing food safety

March 31, 2019, we continued to see favorable

ing, have become urgent challenges incertification across their supply chains, tosales of high-value-added offerings, nota-

recent years, owing to a shortage of labor

include solutions to support the efforts of

bly SECOM AX, a remote imaging on-line

and rising personnel costs, a consequence ofcompanies to qualify for certification by

security system; SECOM LX, which combines

Japan’s declining labor force and superaged

the SGS Group* of physical security mea-

monitoring for intruders and fires with accesssociety. We have partnered with a facility

sures designed to prevent intentional

control services, thereby reducing the labor

management services company that is partcontamination of food, which seek torequirements of personnel management;of a major retail group and are collaborating

enhance the visibility of physical security

and SECOM FX, which integrates monitor-

to promote efforts aimed at reducing labormeasures crucial to food defense. Earning

ing for intruders and fires with facility con-requirements and facilitating the unattended

this certification enables food-related

trol functions. We are currently working tomanagement and administration of large-

facilities to proffer objective evidence of the

combine function-specific security systems

scale facility management. To this end, we

implementation status of physical security

and to develop and provide packages com-are taking steps to reduce the workload of

measures to clients, thereby enhancing suchbining multiple systems that are tailored tostatic guards by, among others, partiallyfacilities’ reputation for reliability. We also

the varied needs of subscribers.

automating access control and store open-

promote the acquisition of certification ining and closing procedures. Looking ahead,cooperation with financial institutions rooted

we will further expand such efforts with thein Japan’s agricultural, forestry and fisheries

aim of creating new business models.

cooperatives.

Operating highlights
J Commercial security services

Q

Capitalizing on our extensive lineup of on-sures to defend the safety of food against
intentional contamination and other issues.

*The SGS Group, headquartered in Geneva, Switzerland,is the world’s leading inspection, verification, testing
and certification company.

Contracts for On-Line
Security Systems(As of March 31, 2019)

Home

Commercial

Financial services

7.2%

Service industries

7.1%

Retailing/wholesaling

3.6%

Manufacturing

3.3%

Government agencies

3.2%

Other

17.0%

Residences (excluding
condominiums and apartments) 36.4%

Condominiums andapartments

22.2%
SECOM control center

SECOM Annual Report 201931

SECOM Today

ration with a view to commercializing thisDemonstration tests for drone-based
stadium security service meets withsuccess
In collaboration with a leading telecommuni-

system in 2020. This will enhance our ability

cations carrier and a leading drone operator,

force, demand in Japan for services thatto help make society safer and more secure,

we completed a successful demonstration

improve productivity and reduce laboras well as more comfortable and convenient.

test of a drone that combines 4G LTE net-

Advancing the use of AI, drone, robot
and other advanced technologies

services company and a leading telecom-

AI-powered Virtual Security Guard
System is developed
Against the backdrop of a declining labor

involved in this initiative will step up collabo-

Q

munications carrier. The four companies

Q

work compliance and a human detection

requirements is rising in many industries. The

function and is designed to provide security

In response, SECOM has developed the

SECOM Robot X2 is unveiled
In June 2019, we began providing secu-

AI-powered Virtual Security Guard System,

rity services at Narita International Airport

In the test, the drone was used for wide-

which features a life-sized virtual character

using autonomous patrol robot SECOM

area monitoring from a high altitude andthat appears on a large stationary mirror dis-

Robot X2, an updated version of SECOM

automatically detected and located suspi-

play and performs security and receptionist

Robot X, which was developed in 2005. We

cious individuals in real time using an

duties. Images captured by the virtual secu-

already offer a variety of services at the air-AI-based detection function. In addition,rity guard and information on the guard’sport, including patrol and monitoring ser-another drone patrolling at a low altitude

surroundings are transmitted in real time tovices by static guards and access control. By

automatically flew toward the suspicious

the subscriber’s on-site disaster prevention

providing advanced services that combine

individual when receiving map-linked direc-

center, in response to which security guards

the capabilities of humans and robots andtions, promptly notifying the stadium’son duty respond as necessary. Use of thisimproving efficiency, we will work not only

operations center.

system thus facilitates more efficient staffing

to reduce the workload of static guards, but

Thanks to the development of a new

and reduces operating costs.

also to address the issue of a declining labor

operational management system that uses

force, a key social imperative.

AI and boasts an information provision func-

security services industry is no exception.

Combining human capabilities andQover wide areas for use in sports stadiums.

advanced technologies, the Virtual Security

tion, the new drone is expected to find appli-

Guard System was realized through open

cation not only in the area of security

innovation integrating our accumulated

services, but also in various fields wheresecurity services know-how with technolo-

drones are playing an increasingly important

gies of a major glass manufacturer, an ITrole, including equipment inspection anddisaster response efforts.

AI enables the Virtual Security Guard System
to greet visitors

32

SECOM Annual Report 2019

SECOM Robot X2

A drone airborne above a sports stadium

J Home Security Services

features fall detection, automatically sensing

and disarming of the home security system,

if the wearer has fallen due to a loss of con-subscriber voice-controlled display of the

SECOM Home Security NEO, a new main-

sciousness or any other reason and alerting

system’s current status and a robot prompt

stay in our home security services lineup, is

SECOM. SECOM My Doctor Watch’s healthto program when the subscriber returns

a system that can be armed and disarmed

management function includes a pedom-home or goes to bed.

remotely from a smartphone. The systemeter, sleep tracking and a calorie expenditurealso includes a push notification* feature thatcounter and enables the wearer to accessin emergency monitoring with the enter-enables subscribers to receive alerts on theiradvice regarding lifestyle improvements bytainment value of a robot that one can havesmartphone when the system is accessed

smartphone.

conversations with, communications func-

This was followed by SECOM Anshin Homeby family members entering or leaving the

Combining our accumulated expertise

tions that bring family members together,home. Enhanced convenience continues to

Delivery Box. Connected to SECOM Homeand discreet monitoring using facial recogni-

underscore steady growth in the popularity

Security, this secure container includes moni-tion and remote imaging, this service repre-of this system. In addition to standard hometoring for unauthorized opening and a smart-sents a truly innovative approach to peace

security, including monitoring for intruders

phone-based delivery notification serviceof mind.

and fires and emergency alerts, and optionalthat ensures the safe and secure delivery of

Going forward, we will continue working

services such as medical emergency calls,

packages even if the recipient is not at home.

to provide services that deliver fun and con-monitoring for gas leaks and safety monitoring, SECOM Home Security NEO can be linked*Push notification is the automatic delivery of
information to a device with images or sound.

venience, as well as security and peace ofmind, by keeping watch over subscribers
both in everyday life and in the event of anwith devices on the IoT to facilitate use of a

Responding to rising needs
for monitoring services

emergency.

Q

Q

medical alert and health management ser-Communication robot-based discreet
remote monitoring service premiers
In response to demand driven by ris-

vice based on a wearable wristband-syle

ing needs for monitoring, in October 2018

SECOM Senior Care Phone Service. Whenunit. SECOM My Doctor Watch sends an alert

we premiered a third offering under our

the user presses the device’s safety confirma-

if it senses no movement from the wearer“Connection” strategy, a new home security

tion in response to a prompt, an email verify-

regardless of whether he or she is inside orservice that links SECOM Home Security withing the user’s safety is automatically sent tooutside the home, notifying SECOM that

the Xperia Hello! communication robot. Key

registered individuals. If the user does notassistance is required. The tracker alsofunctions include voice-activated arming

respond to the prompt, family members orvariety of new services.
The first offering launched under theumbrella of our “Connection” strategy,
SECOM My Doctor Watch, is an emergency

SECOM Senior Care Phone Service
targets a diverse range of customers
In April 2019, we introduced the brand-new

Hello! Please arm
my SECOM.

Your system
is armed.

SECOM Home Security NEO

Xperia Hello!

*Xperia Hello! supports only the Japanese language.

Note: Xperia Hello! is a product of Sony Mobile Communications Inc.

SECOM Senior Care
Phone Service

SECOM Annual Report 201933

SECOM Todayother registered individuals can request theand cellular phone base stations to pinpoint

dispatch of emergency response personnel.

the location of dedicated portable transmit-

J Overseas security services

ters carried by individuals or attached to

We made our overseas debut in 1978, whencan summon help simply by pulling theobjects. If a customer wants to locate a trans-

we established a presence in Taiwan. Today,

device’s strap, which sends an alert to SECOM

mitter, he or she can trace it via a dedicatedour overseas business encompasses opera-

and, if deemed necessary, triggers the dis-

COCO-SECOM website or by contacting thetions in 13 countries and territories. A dis-

patch of emergency response personnel.

COCO-SECOM Operations Center. Upontinguishing feature of our overseas security

If emergency services are called, prereg-

receiving a search request from a customer,

services is that we offer on-line security

istered emergency contacts and informa-

operations center operators dispatch emer-

systems with SECOM-style services custom-tion on chronic illnesses can be displayed

gency response personnel and, if necessary,ized to reflect local needs and sensibilities.

on the device so that such information is

notify the police or the fire department.

The services we provide overseas, which are

immediately available to ambulance atten-

Users can also notify the COCO-SECOM

of the same high quality as those offered indants and other emergency services per-Operations Center if they are concernedJapan, continue to earn praise from over-sonnel. We offer this service, which does not

for their physical safety by pushing theseas customers, as a result of which market

require a home security services contract, totransmitter’s emergency alert button.

acceptance is increasing steadily.

Should an emergency arise, the user

a diverse range of customers, with the aim

COCO-SECOM was originally developedof helping resolve the concerns of elderly

to deter child abductions and track dementia

Co., Ltd., in Taiwan, and S1 Corporation, in

individuals and their families.

patients who wander, as well as to prevent

the ROK, are among the largest providers of

the theft of cars and motorcycles. Since then,security systems in their respective markets.

use has diversified and expanded, bolstered

Both companies continue working toby high marks given the system’s conve-

expand their operations by providing a wide

nience. Today, COCO-SECOM is also used torange of security services with a focus on

COCO-SECOM, a mobile security system for

manage taxi and bus fleets, avert the thefton-line security systems.

outdoor use, uses signals from GPS satellites

of ATMs and manage employee safety.

J Other security services

Publicly listed subsidiaries Taiwan SecomIn the PRC, we have established a network of bases in 25 key coastal and inland
cities through which we are working togradually grow demand for commercial andhome security systems, among others.
In Southeast Asia, which continues to see

COCO-SECOM Mobile Security Systemeconomic growth, the efforts of Group com-

(Location and Emergency Response)

Positioning
information

GPS satellite

COCO-SECOM
Operations
CenterCellular phonebase station
Request forsearch(telephone/Internet)

Subscriber

COCO-SECOM Transmitter Device(vehicle-mounted)
COCO-SECOM
Transmitter Device(portable)

Notification of police(if warranted)

panies are bolstering acceptance of SECOMstyle on-line security systems in Thailand,
Malaysia, Singapore, Indonesia, Vietnam

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Dispatchemergency
response
personnel(if requested)

Control center in the PRC (Beijing Jingdun Secom
Electronic Security Co., Ltd.)34

SECOM Annual Report 2019and Myanmar. We have also made a full-high-grade SECOM-style security services to

not disturb family members by unlocking

scale entry into the market for home security

Turkish customers.

and locking doors early in the morning andsystems in major Asian urban centers and

The desire for safety and peace of mind,late at night. Going forward, we will step up

in Bangkok have commenced sales of aas well as for comfort and convenience, isefforts to market this convenient and highly

new-model smartphone-controlled homeglobal. Accordingly, we will continue work-

adaptable system to diverse customers.

security system.

ing to expand acceptance of SECOM-style

Zealand provide security services to major

we have established a presence, as well as tofinancial institutions and other customers,

enter promising new overseas markets. We

SECOM MyAED on-line home-use AED
package service is released
In 2004, we began offering the SECOM AED

earning high marks from customers.

will also deploy the ANSHIN Platform over-

Package Service, which encompasses theseas and promote the term ANSHIN as alease and maintenance of AEDs, including

universally recognized and accepted term.

the replacement of expendables. Our efforts

Group companies in Australia and New

Subsidiary Secom plc provides highgrade, highly rated security services toservices in countries and territories where

to ensure that AEDs are available for use incustomers across the United Kingdom.

the event of an emergency have earned us

We continue to promote a variety of collaborative efforts overseas. In one example,

Q

J Other new services

a significant share of the general market,
which excludes hospitals and the fire depart-

we are working with a major retail group to

ment. Recognizing the fact that sudden car-tration services for large commercial com-

SECURILOCK Smart launches
A recent addition to our lineup isplexes that help reduce labor requirements

SECURILOCK Smart, a smart lock systemhaving AEDs available to use should some-in the PRC, Vietnam and Malaysia, amongthat allows users to activate and deactivate

one in the home suffer cardiac arrest, inothers. We are also reinforcing our sales offront door, main entrance and other locks

December 2018 we launched SECOM MyAED,

AEDs in Thailand and Malaysia. In addition,

remotely using a dedicated smartphone app.

an on-line package service centering on

we are taking steps to strengthen our SI

The absence of keys and key cards reduces

home-use AEDs that includes repairs in theservices business. To this end, we haverisks associated with the loss thereof. In addi-

event of a malfunction and the replacement

created an SI team, positioning us to offertion, usage is logged at a secure data centerof expendables when necessary, ensuring

detailed proposals for various large-scale

facility, making it possible to confirm whothat units are always in working order. We

facilities under development in Asian markets.

activated or deactivated the system from awill continue working to promote the

Recognizing considerable potential for

smartphone and when. This system also

installation of AEDs in commercial spaces,

growth in the security services market ineliminates the need for owners to hand overas well as in homes, with the aim of ensuring

Turkey, which continues to see robust eco-and collect keys for minpaku guest houses,

these lifesaving kits are available to anyone

nomic growth, in February 2019 we estab-temporary rental offices and members-onlyand everyone whenever and wherever theylished a joint venture with a major local

facilities. Used in homes, SECURILOCK Smart

are needed.

conglomerate. This will enable us to provide

ensures that visiting nurses, for example, willpropose facility management and adminis-

Entering the Turkish market

Q

SECURILOCK Smartdiac deaths often occur at home and that

SECOM MyAEDSECOM Annual Report 201935

SECOM Today

features, including an easy-to-read 15-inch
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

180

Fire Protection
Services

30
129.7

120

Nohmi Bosai will continue to propose

20
13.1

15.7

2017

2018

10

Rail Mist, designed to help ensure thestable operation of trains in summer,
commences operation
Nohmi Bosai’s Rail Mist system, which lever-0ages its Dry Mist* cooling system technolo-

Q

14.2

60

0

building fire safety officers. Looking ahead,solutions centered on this new core offering.

144.1

140.7

display, have earned the system praise from2019

gies to stop rails from expanding due to highsummer temperatures, has been installed atmarket, Nohmi Bosai and Nittan continued

stations along the above-ground portions of

to draw on their solid track record and theTokyo subway lines and commenced opera-

The evolution of society continues to drive

trust of customers to actively promote pro-tion. By cooling the railroad switches, Raildemand for increasingly diverse and sophis-

posal-oriented sales efforts. In fire extinguish-

Mist prevents sticking locks and other mal-ticated fire protection services. In this envi-

ing equipment, major orders rose steadily.

functions, thereby helping ensure the stable

Operating highlights

operation of trains in the summer months.

ronment, subsidiaries Nohmi Bosai andNittan, two of Japan’s leading fire protection
extensive experience to extend innova-

New integrated GR System for mediumand large-scale premises is launchedNohmi Bosai recently launched R-26C, antive and optimized services tailored toautomatic integrated analog GR fire alarm

customer needs that encompass systemsystem optimized for medium- and large-

planning, manufacturing, installation andscale commercial facilities and other prem-

maintenance.

ises. R-26C expands the maximum number

service providers, are capitalizing on theirQ

the success of this project to market Rail Mistto railway operators across Japan.
* Dry Mist sprays tap water in a fine mist, absorbing
heat from the ground as it vaporizes, cooling the area
sprayed by between 2° and 3° C.

In the area of automatic fire alarms,of system units that can be built into thesales focused on securing orders for alarms

control panel to an industry-high 20, which

Local Area Emergency Information
Network System is unveiled

for new buildings. At the same time, withmakes it possible to connect an increased

Another new addition to Nohmi Bosai’s port-

the deterioration of existing systems fuel-number of devices to a single control panel,

folio is the Local Area Emergency Information

ing replacement orders in the renovations

sufficient for large facilities. User-friendly

Network System. This system facilitates swift

R-26C integrated GR system (Nohmi Bosai)

36

Nohmi Bosai looks forward to capitalizing on

SECOM Annual Report 2019

Q

Rail Mist (Nohmi Bosai)

responses in the event of an emergency byQQ

sensors detect a fire or an equipment-related

Next-generation fire protection system
for large-scale facilities is developed
Nittan has developed a next-generation

irregularity. By promoting the use of this sys-

fire protection system for large-scale facili-

and production facility in Vietnam spearheadtem, which is suitable for installation in resi-

ties that integrates a fire monitoring func-

efforts to develop products that comply withdential neighborhoods, structures classified

tion and positioning information for people

Underwriters Laboratory (UL) and European

as cultural properties and production facili-

and objects. In addition to promptly indicat-

Norm (EN) standards, which the company

ties, Nohmi Bosai will continue working to

ing where fire has broken out, the system

supplies to a variety of customers, including

contribute to safety and peace of mind for acommunicates the locations of people andgovernment facilities, banks, high-rise build-wide range of local communities.

objects in real time, thereby making it pos-

ings and hotels, around the world. In thesible to effectively guide evacuations. The

period under review, the company focusedCompact dual optical spot-type
smoke detector debuts
A popular choice for hotels, dormitories andsystem also provides accurate information to

on expanding sales in emerging economies

the fire department, thereby assisting within Southeast Asia, Southwest Asia and Africa,

lifesaving efforts. Making use of positioning

where demand for fire protection systems isother types of accommodations, the dual

information on an everyday basis enables

rising. In Vietnam, the company expanded its

optical spot-type detector distinguishes

subscribers to ensure the optimal manage-

production facility and supply configuration.

between smoke and steam. Recent years

ment of people and objects in the event ofSales of fire protection systems were robust

have seen an increase in demand froman emergency.

in Sweden and Norway.

sending an email to a designated recipient if

Qdesign-conscious customers for smoke

Demonstration tests for this system con-detectors designed with the interior ofducted at multiple facilities illuminated vari-

hotel rooms and other types of accom-

ous needs, with many customers expressing

modations in mind. In response, Nittan has

high hopes that use of the system will con-debuted a compact dual optical spot-type

tribute to smooth operations in the event ofsmoke detector that complements indoor

a fire. Nittan will continue seeking to address

spaces. Sales of this new offering continue tothese needs by promoting modifications to

expand, reflecting a favorable response forthe system.

Operations in overseas markets
see brisk growth
Nittan’s subsidiary in the United Kingdom

the unit as a detector that responds to theneeds of various types of accommodations.

Compact
model

Dual optical spot-type smoke detector (Nittan)

Fire protection systems installed at important facilities
overseas (Nittan)

SECOM Annual Report 201937

SECOM Today

JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

210

9
169.0

Medical Services

181.9

175.5

5.8

140

6

4.0
70

3
1.7

0

2017

2018

2019

0

pressure, weight and arterial blood oxygen saturation, is collected and stored at a data centerin real time, allowing physicians, nurses, caregivers and other professionals to monitor the
status of home medical care patients remotely.
Other features of the system include an automatic alert function that notifies a designatedperson via email if the patient’s heart rate rises
too high or drops too low and enables physician–patient videocalls. Looking ahead, we willcontinue to actively expand our selection of
ICT-based medical services.

Comprehensive agreement is signedwith the NCVC
We recently signed a comprehensive agreement with Japan’s National Cerebral andCardiovascular Center (NCVC) as part of anopen innovation initiative aimed at improving healthcare and medical care services
organized by the institution that involves
collaboration among industry, academia andgovernment. The NCVC provides world-classadvanced care and conducts research in thearea of cardiovascular medicine. The institution
previously established the Open Innovation
Center to promote joint R&D in the areas ofadvanced treatments and medical technologies. Under our comprehensive agreementwith the NCVC, we will work to create a framework for regional cooperation that targets theprevention, treatment and research in the areaof cardiovascular disease, thereby contributing
to better community healthcare.
Q

Operating highlights
Believing that protecting health and life is
the ultimate expression of our commitment
to delivering true safety and peace of mind
to customers, we have capitalized on ICT tocreate a seamless menu of medical services
encompassing medical care, nursing careand healthcare.
Our mainstay home medical services
business provides care to patients in the
comfort of their homes. This category
includes pharmaceutical dispensing andhome delivery, which involves filling prescriptions and delivering medications
needed by patients at home; medical supplies such as infusion lines, including central venous catheters for home parenteralnutrition (HPN) and syringes; and extending
advice to patients at home. Our home nursing services, which are offered through anationwide network of 36 visiting nurse stations, support medical care at home by dispatching visiting nurses to provide expert
services in the patient’s home under the
direction of his or her physician.
Our medical services business also
includes support for affiliated medical
institutions, sales of medical equipment, theoperation of residences for seniors, personalcare services and electronic medical support
services in Japan, as well as the operation ofa hospital in India.

Provision of SECOM Vitalooksystem begins
Japan’s Ministry of Health, Labour and Welfare
promotes home medical care with the aimof enabling seniors, even those requiring ahigh level of care, to remain in their community. However, because this requires visiting
patients’ homes to provide care, physicians’
workload can increase significantly in theevent of a sudden change in a patient’s status.
To address the need for support that reduces
this workload and enhances the quality ofcare, we began offering the SECOM Vitalooksystem, a remote medical support platformthat leverages our extensive know-how inhome medical services and ICT, as well as ourrobust operating foundation. With this system, patients’ biometric data, including electrocardiogram, heart rate, temperature, blood
Q

Home Medical Services
Medical Care
Institution

Prescription

Physician’s guidelines

Cooroordinadinationtion

Nurse’s report

Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consulta
onsultation
tion
Prescription
Pharmaceutical delivery

Nurse visit

Patient
Outpatient care

38

SECOM Annual Report 2019

on-line security systems in which premiums
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

24

60
47.7

46.9

20

16
7.3

benefits of such systems. We continue to see
an increasing number of new commercial
and home security subscribers for choosing

44.8

40

Insurance Services

are discounted to reflect the risk-mitigating8

6.2

to also sign up for fire insurance policies atthe same time. Against this backdrop, we
continue to expand sales of these policies.

0

0
–4.9

2017

2018

2019

SECOM Anshin My Car: Backed byon-site support from emergency
response personnel
SECOM Anshin My Car is an automotiveQ–8

key component of cancer care, provid-

insurance policy that includes around-the-ing up to ¥10 million per five-year period.

clock access to on-site support by SECOM

We believe that both security services, which

These features continue to attract atten-

emergency response personnel in the eventare preventative by nature, and non-lifetion, underpinning the expansion ofof an accident, helping to resolve concerns.

insurance, which looks after people should

subscriptions.

This feature, which also includes emergency

Operating highlights

response personnel contacting the police

misfortune strike, are essential to our ability

expand the scope of this business by offer-

Fire insurance policies with distinctively
SECOM discounts
SECOM Anshin My Home is a fire insurance

ing a variety of distinctive insurance policies

policy for residential customers that offers athat we market actively through diverse

discount on premiums for subscribers who

sales channels.

have installed on-line security systems,

to deliver uninterrupted safety and peace ofmind. In line with this belief, we continue toQand ambulance services and photographing the accident site, continues to earn highmarks from subscribers.

reflecting our belief that such systems

MEDCOM: An unrestricted cancer
treatment policy that covers
all inpatient hospital treatment costs
MEDCOM is an unrestricted cancer treatment
Q

reduce the risk of theft and fire. The Security
Discount Fire Policy is a similar policy forcommercial customers who have installed

policy that provides coverage for costs associated with all inpatient hospital treatments,
including those covered under Japan’s
National Health Insurance (NHI) scheme,
those for advanced medical care, and thosefor which the individual usually bears theburden. This enables the subscriber to concentrate on treatment without having toworry about the economic implications
thereof. MEDCOM coverage also extends
to outpatient treatment, an increasingly

SECOM General Insurance headquarters

SECOM Anshin My Car on-site support

SECOM Annual Report 201939

SECOM Today

JNet sales and operating revenue (Left scale)
JOperating income (loss) (Right scale)(In billions of yen)

(In billions of yen)90

Geospatial
Geospatial
Information Services

60

4.5
51.8

51.9

51.1
1.7

30

3.0
1.9
1.5
0.0

0
–1.1

2017

Operating highlights
Subsidiary Pasco collects geographic data fromcommercial satellites, aircraft, drones, proprietary vehicles and ship-mounted sensors,among others, which it integrates, processes
and analyzes to provide a variety of geospatial
information services to public-sector entities—
including national and local governments—
and private-sector customers in Japan, thereby
assisting efforts to address a variety of social
imperatives. Pasco also extends services togovernment agencies overseas. Services fornational and local governments in Japanaccount for approximately 80% of segment
net sales and operating revenue.
In the area of services for public-sector entities in Japan, Pasco promoted efforts in the
period under review to enhance national resilience to the risk of natural disasters attributable to climate change. In addition to disasterprevention and mitigation, including conducting risk assessments and proposing countermeasures in landslide hazard hotspots andpromoting services designed to enhance river

2018

2019

–1.5

management and counter risks that makeuse of 3D measurement technologies, thecompany promoted services for road administrators aimed at supporting the renewal of
aging infrastructure. Pasco also provided services that assist in ensuring appropriate forest
management, regional industry promotion
and support the sustainable management ofwater-related businesses.
In services for domestic private-sector
customers, Pasco worked to address issues
in the logistics industry, and develop newtechnologies and services that help enhance
productivity on construction sites. Efforts inthe area of services for overseas government
agencies focused on improving the soundness of operations in a manner that aligns
with the unique market environments ofindividual overseas subsidiaries, as well as on
expanding Japan’s official development assistance (ODA)-related orders from the Japan
International Cooperation Agency (JICA).
Going forward, Pasco will work to create a private-sector-led satellite utilization
business. To this end, the company will takeadvantage of its experience and know-how
in this area, which the company entered inearnest in 2005.

services providers face a variety of challenges,
including a shrinking labor force, the need
to normalize working hours and restrictions
governing greenhouse gas emissions. Pasco
recently formed a business alliance with amobile navigation services provider andintroduced a new service designed to help
logistics services providers realize more efficient, more advanced transport and delivery
operations. This service involves Pasco preparing a delivery plan designed to facilitate
efficient conveyance to the final destination
and, based on the plan, extending support byusing mobile navigation to accurately predictarrival times, thereby improving efficiency.

Sales of drone-mounted green laser
scanners commence
Following the successful completion ofresearch aimed at commercializing a dronemounted green laser scanner, in March 2019
Pasco acquired marketing rights for this newunit. Green laser scanners enable 3D topographical measurement of bodies of water,
including both the beds and above-ground
portions, facilitating the efficient creation ofhighly precise 3D data.
In the current fiscal year, ending March
31, 2020, Pasco began providing a comprehensive surveying services business that
includes sales of green laser scanners, support for handling and measuring operations,the provision of data management softwareand the processing and analysis of 3D data.
The company looks forward to these services
helping to increase efficiency and improve
precision in river management and fields
included in the i-Construction* program.
Q* The i-Construction program was launched by Japan’s
Ministry of Land, Infrastructure, Transport and Tourism(MLIT) as an initiative aimed at deploying ICT inconstruction and civil engineering to help overcome
persistent labor shortages.

Business alliance in the logistics field isformed with mobile navigation services
providerLogistics services in Japan are increasingly broad and complex, owing to the rising popularity of online shopping and thediversification of consumer needs. Logistics
Q

Aerial photograph of areas damaged in the 2018
Hokkaido Eastern Iburi Earthquake

40

SECOM Annual Report 2019

Green laser scanner mounted on a drone

at suppliers and quickly grasp the degree
JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

15

120
101.3

BPO and ICT Services

76.8

80
56.8 7.2of damage to production facilities, allowing
them to take effective steps to restore normal operations. These services continue togarner praise, as a result of which contracts

9.4

10

8.1

with large companies and public-sector entities have grown steadily. At present, these

40

5

0

0

services are used by approximately 7,300
companies employing around 6.7 million
individuals.

2017

2018

2019

To assist customers’ efforts to prepare fordangers such as disasters, targeted cyberattacks and system failures, Secom Trust
Systems offers comprehensive informationof subsidiaries Secom Trust Systems Co.,

Large-scale disaster preparedness,
information security and cloud-based
services
Secom Trust Systems provides a variety ofLtd., which offers ICT services that resolve a

services that assist subscribers in formulat-

als to monitoring/operation and response

variety of issues faced by customers, provid-

ing BCPs to ensure preparedness, as well as

services in the event an issue arises. The

ing safety and peace of mind and making

the ability to implement effective immedi-

Cryptocurrency Wallet* Service, which pro-lives more comfortable and convenient; At

ate response measures and promptly restarttects cryptoassets, capitalizes on our robust

Tokyo, one of Japan’s largest data center

operations in the aftermath of a major disas-

secure data center capabilities and know-

operators; and TMJ, which offers BPO ser-ter. The SECOM Safety Confirmation Service,

how in the management of private keys

vices, including contact center and backone of Japan’s foremost disaster manage-

that we have accumulated as a certification

office support services.

ment support services, helps subscribers

authority. This service is attracting attention

swiftly ascertain the safety of employees andfrom a variety of companies.

Operating highlights
This segment encompasses the operations

Q

security services, ranging from advancediagnostics and the formulation of countermeasures by information security profession-

their families in the event of an earthquake

Secom Trust Systems also extends cloud-or other disaster or the failure of key infra-

based services, which leverage ICT to makestructure. The SECOM Safety Confirmation

customers’ business processes more efficient.

Service SCM makes it possible for subscribers

By digitizing documents and processes, theto confirm the safety of individuals in charge

SECOM Anshin Eco Document Digitization
Service realizes significant improvementsin efficiency and reduces costs. The SECOM
Anshin Employee Attendance Management
Service works with SECOM LX, an on-line
security system that includes an access control function, to enable the efficient management of entry and exit data, allowing
companies to efficiently manage employee
attendance. SECOM Shift Scheduler, whichmakes use of AI, is a service that automatically generates shift schedules and makes
staffing recommendations, as well as makes
it possible to check shifts from anywhereat any time. Inquiries regarding this system

Information for the Real-Time Disaster Information Service is collected and analyzed
at the SECOM Anshin Information Center

SECOM Annual Report 201941

SECOM Today

have been steady from restaurants and retail-a significant impact on society and major

Recognizing an expanding need forers, as well as from interested parties in a

global corporations. To describe its vision

receptionist services among companies in

number of other industries.

of its role as a data center services special-

such an operating environment, TMJ recently

ist in the future, At Tokyo devised the phrase

began providing the SECOM Call on Duty

“Continue. Connect. Co-Create: The data

Service, an outsourced telephone recep-* A cryptocurrency wallet is a system of managing
private keys that is crucial for cryptoasset transactions.

center solutions that create and share values

tion service that enhances the productivity

Data center services
The increasing pervasiveness of cloud ser-through uninterrupted connectivity.” Theof staff in departments responsible for cus-company will continue to expand its data

tomer service support. TMJ is also acceler-

vices and smartphones and the expanding

center business by leveraging its ability toating efforts to expand use of AI in contact

use of AI and IoT continue to yield a steadyprovide connectivity to a wide range of ser-center services in response to companies’

stream of new services that make use ofvice providers and other customers to createneeds to swiftly address customer issues andadvanced technologies. Companies and indi-

the platforms necessary to realize diverse

encourage customers to call for assistance,

viduals using services connected with dataservices for an advanced information society.

as well as to enhance the precision andQcenters often access such services unconsciously, underscoring the fact that data

efficiency of back office support services
by increasing the automation of procedures.

centers today have become a key social

BPO services
Japan’s declining labor force has led to acuteinfrastructure.

labor shortages in many industries. Against

will continue working to realize superior

Data center operator At Tokyo capitalizes

this backdrop, the need to rely on others iscustomer experiences and drive digital trans-

on its many years of experience and opera-

spurring robust demand for BPO services.

formation with the goal of providing its cus-tional know-how to offer a diverse range of

TMJ provides high-grade, highly rated

tomers with high-grade BPO services that

customers uninterrupted, around-the-clock

contact center and back office support ser-world-class data center services that respondvices tailored to the needs of leading finan-

to diverse needs and have earned a reputa-

cial institutions and other companies. Thetion for quality and reliability. The data centercompany strives continuously to enhanceservices market continues to expand, bol-the quality of its services by promoting qual-

stered by the increasing number of custom-

ity control circle activities, efforts that haveers using cloud-based services. At Tokyo has

contributed to its ability to ensure long-terma broad customer base that includes leading

contracts with customers.

Q

By leveraging advanced technologies, TMJ

enjoy a solid reputation.

companies for which downtime could have

SECOM data center facility

42

SECOM Annual Report 2019

TMJ contact center

Q

JNet sales and operating revenue (Left scale)
JOperating income (Right scale)(In billions of yen)

(In billions of yen)

15

60

Real Estate andOther Services

49.5

Q

5.2

2017

5.1

2018

subscribers with a diverse menu that enables
resolve concerns in everyday life. Services
offered range from housework support to

6.9

0

Operating highlights

10

40

20

services available to SECOM Home Security
us to tailor packages that help customers

46.6

45.5

Home services

SECOM Home Service is an optional suite of

2019

5

patrolling around subscribers’ homes when
they are out.

0

Real estate leasing

Our real estate leasing business focuses on

Real estate development and sales

advantageous locations in central Tokyo.

We continue to promote the development

This business comprises extensive, highlyand sales of the Glorio Residence series ofrated maintenance and management that

condominiums, which boast exceptional,

are used by diverse companies in various

distinctively SECOM security features thatindustries.

Q

reflect the concepts of security, peace ofmind and reliability, and the Glorio Comfort

Q

series of highly secure compact urban

We have created a configuration for provid-

condominiums. We also offer the Glorio

ing a wide range of high-value-added ser-

Scelto series of condominiums for lease andvices, from the design and installation of

pre-owned condominiums that have been

air conditioning, plumbing and electricalrenovated to improve functionality. Looking

systems to building maintenance.

Construction and installationahead, we will continue striving to meet thediverse needs of customers as a partner inthe provision of living spaces that deliversafety and peace of mind.

Glorio Residence Shonan Hiratsuka

SECOM Home Service

SECOM Annual Report 201943