SECOM Today
Commercial Security Services
Leveraging advanced technologies and new ideas, we are working to provide services
and systems that respond to our customers’ diverse security needs.
Competitive advantages of

SECOM’s security services
Our security services business centerson the provision of on-line security
systems, which includes installationof sensors and other equipment andaround-the-clock monitoring by a
SECOM control center via telecommunications circuits. In the event an
intruder, a fire or other irregularity isdetected, control center staff dispatch
emergency response personnel fromthe nearest SECOM emergency depot
and, if necessary, notify the police and/or fire department. Our integrated
framework for providing on-line security
systems, whereby we take responsibility
for everything from R&D to production,marketing, security planning, equipment
installation, around-the-clock monitoring, emergency response services andmaintenance, ensures the exceptional
quality and reliability of our services.
Our ability to provide such distinctive
services derives from the three corecomponents of our operating foundation, namely, our technological prowess,human resources, and operational andcontrol structure. To reinforce technological prowess, the SECOM Intelligent
Systems Laboratory conducts research in
the area of core technologies, while the
SECOM Development Center leverages
these core technologies to realize new
security systems. This unique R&D configuration allows the swift and accurate
development of systems that respond to
the requirements of customers. Having
our own in-house R&D capability also
facilitates smooth cooperation with thediverse companies of the SECOM Groupto develop new systems, as well as

enables us to provide technical support
for collaborative initiatives with partners
in industry, government and academia,
among others, helping to accelerate thedevelopment and commercialization of
new services and systems.
To foster human resources, we provide
training for emergency response personnel, sales staff, administrative staff andother employees at four training centers
across Japan. This enables us to equip
employees with the advanced knowledge
and technical skills they need and ensuresthat they fully understand our corporate
philosophy and observe a code of conduct befitting security professionals.
Our operational and control structure
centers on the know-how and wealthof experience we have built up since ourestablishment. This is reflected in ourswift emergency response services,

On-Line Security Systems
Flashing light

SECOM sticker

Light flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM
emergency
response personnel
dispatched to thesubscriber’s premises.

Subscribers display the SECOM
security sticker, thesign ofwell-protected
premises.

PoliceDept.

SECOM
3 Dispatch
emergency responseusing
1 Alerttelecommunications

personnel

circuits

Fire
Dept.
Gas
Company

Alert emergency
services as necessary

SECOM
Emergency
Depot

SECOM emergency response personnel

12

SECOM Annual Report 20172

Alert SECOM
emergency
response personnel

SECOM
Control CenterSales of on-line security systems

for commercial subscribers
continue to expand
We are committed to providing on-line
security systems that are optimized toaccommodate a wide range of site sizes
and subscriber purposes and which help

address needs engendered by evolvingsocial imperatives. As a consequence,sales of our on-line security systems
for commercial subscribers continue toexpand favorably.
SECOM AX is a remote imaging online security system that employs sophisticated image recognition technology,
enabling image sensors installed at thesubscriber’s premises to detect the presence of an intruder, even in darkness,and transmit an alert, together withimages, to a SECOM control center. This
enables control center staff to swiftly
assess the situation and issue prompt
and accurate instructions to emergency
response personnel. Control center
staff can also broadcast a warning to
intruders using on-premises speakers to
discourage the commission of crimes.
This speedy response—facilitated by

specialized image sensors developed inhouse—continues to earn solid support
from subscribers, as a result of whichsales continue to expand steadily.
We are also seeing firm growth in
the popularity of systems that not only
provide excellent security but also assist
subscribers’ efforts to reduce costs andlower energy consumption. SECOM
LX combines monitoring for intruders
and fires with access control functions.
Because the system uses existing IC
cards, such as employee ID cards, andbecause recorded entry and exit data
can be used for other purposes, SECOM
LX reduces the amount of work involvedin managing employee attendance andcalculating payroll, thereby helping to
improve the efficiency of personnel
management. SECOM FX, designed forunattended facilities and small offices,

SECOM Today

made possible by the prompt decision
making of our control center staff, thequick actions of our trained emergency
response personnel, and our nationwide
network of approximately 2,800 emergency depots, the largest in Japan.
Our rental format, which minimizes
initial costs for commercial security services subscribers, is another strength. This
format means that we take responsibility
for the maintenance and upkeep ofsecurity equipment, guaranteeing boththe quality and stability of our services.

Framework for Providing SECOM On-Line Security Systems

R&D
Emergency
response services
Emergency response
personnel

Intelligent Systems Laboratory
Development Center

Production andassembly of systems
Secom Industries Co., Ltd.

Providing reliable peace of mind

Around-the-clockmonitoring

Marketing andsecurity planning

SECOM control center

Marketing teamInstallation
Technicians

SECOM control center

SECOM Annual Report 201713

SECOM Today

integrates monitoring for intruders andfires with facility control functions thatcan be set to, for example, turn lights,
air conditioners, signage illuminationand security cameras on and off at thesubscriber’s discretion, thereby helping
to reduce consumption of energy andelectricity. Looking ahead, we will continue working to develop and provide
on-line security systems that respond to
the diverse needs of subscribers.
Tight security over broad areas

with 3-Dimensional Security forlarge-scale events
Between now and 2020, Japan will playhost to a wide range of major sporting
events and international conferences.
In light of heightened terrorism andother risks, there is a rising need for
effective security plans and rigorous

security for such events. To support
organizers’ efforts to ensure the safety
and security of large-scale events, wehave commenced the full-scale provisionof 3-Dimensional Security, which seeks
to provide security over wide areas fromboth the ground and the air.
3-Dimensional Security begins withSECOM 3D Security Planning, whichmakes use of high-precision digital relief
maps to determine the positioning of
fixed security cameras, and of simulations using overhead images captured
by a SECOM Airship or SECOM Aerostat
dirigible. This facilitates a firm grasp ofpotential risks and the formulation of an
optimal security plan. SECOM 3D
Security Planning is a proprietary system
integrating building information modeling (BIM) technologies developed by the
SECOM Intelligent Systems Laboratoryand geospatial information technologies
developed by SECOM Group company
Pasco Corporation. This system was used
to provide security for the G7 Ise-Shima
Summit, held in May 2016, where its
effectiveness was amply demonstrated.
With 3-Dimensional Security, images
captured by security cameras on the
ground, wearable cameras borne by
security guards, and SECOM Airship andSECOM Aerostat dirigibles, facilitate theswift and accurate assessment of event
status in real time. It also enables theevent’s security headquarters to collectand integrate such data from multiple
cameras, as well as to use image recognition and other AI technologies toanalyze suspicious circumstances andcrowding, generating information thatis then communicated to security guards
on-site to ensure safety and security.

Secom’s 3-Dimensional Security
Satellite

500km

©DLR

Plane

1,000–2,000m
Helicopter

500–1,000m
SECOM Airship

100m

SECOM Drone

3–10m

Sensors

Ground14

SECOM Aerostat

SECOM Annual Report 2017

SecuritycamerasControl Emergency response
personnelppecenterSurveyingvehicleLooking ahead, we will continue toprovide uniquely SECOM 3-Dimensional
Security services to facilitate the successful staging of major events.
Demonstration tests for new

SECOM Drone patrolling andmonitoring services

Launch of the SECOM Anshin

Guesthouse Owner Package
In recent years, a sharp increase in
the number of foreign visitors toJapan has led to fears of a shortage ofaccommodations in certain areas. This

has led to the emergence of the minpaku
guesthouse business, which offers shortterm paid accommodations in privaterooms, apartments and houses, andto an increase in the needs of minpaku
operators for security systems, as well as
for fire protection solutions, including the
installation of automatic fire alarms. In
response to such needs, we developed
the SECOM Anshin Guesthouse Owner
Package, a comprehensive set of essential
support services for minpaku operatorsthat includes security and fire protection
systems, non-life insurance and renovation services. We will continue to leverage
our unique capabilities to expand the services offered as part of this package withthe aim of providing support for guesthouse owners and management companies to facilitate the smooth start ofminpaku services.

SECOM Today

The SECOM Drone is an autonomous
small flying robot that launches andflies toward an unauthorized vehicle orindividual and captures images, which
it transmits to a SECOM control center,
hastening efforts to track down andcapture trespassers.
In April 2017, we began conducting demonstration tests for a new
patrolling and monitoring service
using the SECOM Drone at the Mine
Rehabilitation Program Center in the cityof Mine, Yamaguchi Prefecture, a private finance initiative (PFI) correctional
facility. With the new service, the drone
is either programmed to launch at a
specified time or launched remotely by
the customer and flies a predeterminedroute. Images captured by the onboard

camera are transmitted to the customer’s monitor room, allowing confirmation in real time. Images are captured
from above, which eliminates blind
spots, helping to realize more effective
security for rooftops and other highplaces. Drones also facilitate monitoringover wide areas, thereby reducing theburden on patrolling security guards.
Going forward, we will focus efforts tomarket SECOM Drone patrolling andmonitoring services to large-scale facilities where patrols are conducted by
security guards.

Contracts for On-Line
Security Systems(As of March 31, 2017)

Home

Commercial

Monitoring images fromSECOM Drone units
Financial services

7.8%

Service industries

7.3%

Retailing/wholesaling

3.9%

Government agencies

3.5%

Manufacturing

3.5%

Other

17.1%

Residences (excluding
condominiums and apartments) 35.6%
Condominiums andapartments

21.3%

SECOM Drone patrolling and monitoring service

SECOM Annual Report 201715

SECOM Today

Home Security Services
We continue promoting a variety of efforts to enhance customer satisfaction,
including releasing new systems and services under the SECOM Home Security label.
Commencement of sales of the

new SECOM Home Security NEO
Since launching Japan’s first-ever home
security system in 1981, we haveworked to develop and introduce services that respond to customers’ needs
and address evolving social imperatives
and provide safety and peace of mind.
One of the most highly rated services
currently offered under the SECOM
Home Security label is SECOM Home
Security G-Custom, which combines
home security with a variety of featuresdesigned to enhance everyday comfort

SECOM Home Security NEO

16

SECOM Annual Report 2017and convenience. In July 2017, welaunched SECOM Home Security NEO,
which features a compact desktop
controller. Customers can also use the
SECOM Home Security App to arm anddisarm their home security systems fromtheir smartphones. The app also enables
customers to visually display a chronological history of system access by family
members coming and going on theirsmartphones, thereby enhancing adaptability and convenience. In addition to
standard home security services, that is,monitoring for intruders and fires andemergency alerts, and optional services
such as medical emergency calls andmonitoring for gas leaks, SECOM Home
Security NEO can be linked with deviceson the IoT, further enhancing safety,
peace of mind, comfort and convenience. Concurrently, we introduced
SECOM My Doctor Watch, a wristbandstyle emergency medical alert andhealth management service.

SECOM Home Security App

Launch of the SECOM MySECOM My Doctor Watch

SECOM My Doctor Watch emergency medical alert and health management service

Doctor Watch wristband-style
emergency medical alert andhealth management service

calorie expenditure counter, and extends
advice for lifestyle improvements bysmartphone.
As a service combining advanced
medical alert and health management
functions, the SECOM My Doctor Watch
will allow us to provide enduring peaceof mind tailored to individual needs.
Looking ahead, we will continue working to provide new services and products with the aim of delivering safety,
peace of mind, comfort andconvenience.

SECOM Annual Report 2017

SECOM Today

Offered as an option to SECOM Home
Security subscribers, SECOM My Doctor
Watch is an emergency medical alertand health management service centered on a wearable wristband tracker.
An advanced option in the SECOM My
Doctor series of emergency medical
alert services, SECOM My Doctor Watch
sends an alert if it detects no movementfrom the wearer, whether he or she isinside or outside the home, notifying
SECOM that assistance is required. The
tracker also detects the impact of situations such as the wearer losing consciousness and falling and automaticallyalerts this to SECOM.
In a super-aged society like Japan,
the safety concerns of seniors-onlyhouseholds are rising, as is awareness ofthe need to promote better health forseniors. SECOM My Doctor Watch also
incorporates features that assist witheveryday health management, including a pedometer, sleep tracking and a

17

SECOM TodayIntroducing the SECOM Parent

Care Anshin Package
For several years, we have offered the
SECOM Overseas Transfer Support
Package, which helps address theconcerns of individuals on overseas
assignments by providing support for
elderly parents or other family members
remaining in Japan. Recognizing theneed in Japan for a similar service to beprovided as a component of employee
welfare, in the period under review wereleased the SECOM Parent Care Anshin
Package. This new package helps ensure
peace of mind for families with elderly

SECOM Parent Care Anshin Package

18

SECOM Annual Report 2017

parents living alone in different partsof the country by combining a numberof services that are usually offeredindependently, including SECOM Home
Security, remote monitoring for seniors
and various lifestyle support services,
into a single easy-to-use set. Companies
subscribe to the SECOM Parent CareAnshin Package and allow subscribers’
employees to choose the services thatbest meet their particular needs. Goingforward, we will continue working
to provide services that respond to avariety of key social imperatives.

Other Security Services
In addition to broadening the scope of the COCO-SECOM mobile security system,
we are promoting market acceptance of the SECOM AED Package Service.
COCO-SECOM: Responding to

the needs of increasingly diverse
customers

Growing market acceptance off

the SECOM AED Package Serviceice
An automated external defibrillator (AED)ED)
is a portable device for treating suddennventricular fibrillation by administering anmelectric shock to the heart with the aim
eof restoring a normal rhythm. With the
SECOM AED Package Service, our fullservice AED rental package, we replacebatteries and other expendables whennecessary and replace AED units in theevent of a malfunction or theft, thereby
ensuring that units are always in operating order. We also offer the SECOM AED
On-line Management Service, an aroundthe-clock service that monitors the operational status of AEDs, and the SECOM
AED Skill Up Service, a workshop thatprovides training in the proper useof AEDs.

SECOM Today

The COCO-SECOM mobile security system uses signals from GPS satellites andcellular phone base stations to pinpoint
the location of dedicated portable transmitters carried by individuals or attached
to objects. If a customer wants to know
where the transmitter is, he or she cantrace it via a dedicated COCO-SECOM
website or contact the COCO-SECOM
Operations Center and ask an operator to search for it. If the operations
center receives a search request, theoperator will dispatch emergency
response personnel and, if necessary,
notify the police and/or fire department. The transmitter is also equippedwith an alert button, which, if pressed,
will instantly notify the COCO-SECOM
Operations Center of an emergency.
Designed as a portable security
system for individuals, COCO-SECOM is
deployed as a way to deter child abductions and track dementia patients who
wander. It can also manage taxi and bus
fleets, prevent the theft of construction
equipment and ATMs, and manage
employee safety.

er
SECOM. We expect this to help furtherm.
encourage the popularity of the system.

COCO-SECOM mobile security system

SECOM AED Skill Up Service, a workshop totrain people in the proper use of AEDs

COCO-SECOM Mobile Security System(Location and Emergency Response)

GPS satellite

Positioning
information

COCO-SECOM
Operations
CenterNotification of police(if warranted)

COCO-SECOM services forchildren’s smartphones
To date, COCO-SECOM for locating
children has used portable transmittersand cellular phones. In the period underreview we began providing a version of
the system that can be used withmiraie f smartphones, which aredesigned specially for children. This
enables subscribers with children whowant to switch from cellular phones tosmartphones to continue using COCO-

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Cellular phonebase station
Request forsearch(telephone/Internet)

Subscriber

COCO-SECOM Transmitter Device(vehicle-mounted)

COCO-SECOM
Transmitter Device(portable)

Dispatchemergency
response
personnel(if requested)

SECOM Annual Report 201719

SECOM Today

Overseas Security Services
We continue to promote the steady expansion of our overseas operations. Recent
efforts have included reinforcing our service framework in the United Kingdom
and laying a foundation for the cultivation of new markets in the PRC.
High-grade security services

offered in 12 countries andterritories overseas
We made our overseas debut in 1978,
when we established a presence in
Taiwan. Today, our overseas security
services business encompasses operationsin 12 countries and territories. A distinguishing feature of our overseas security
services is that we offer SECOM-styleon-line security systems, which include
emergency response services, customized
to reflect local needs and sensibilities. The
services we provide overseas, which are of
the same high quality as those provided
in Japan, continue to earn praise fromoverseas customers, as a result of whichmarket acceptance is increasing steadily.

Expanding services while

Augmenting operations in the

Taiwan Secom Co., Ltd., a publicly listedcompany, offers a wide array of security
services, centered on on-line security
systems, to subscribers in Taiwan. In linewith our goal of supporting security andpeace of mind, the company provides
wireless alarm systems for residential
and small-scale commercial applications
and has collaborated with the National
Center for Research on Earthquake
Engineering to develop and begin offering an earthquake alert system.
In the Republic of Korea (ROK), S1
Corporation, which is also publicly
listed, provides on-line security systems
and an extensive selection of otherservices that respond to diverse needs,
making life more convenient andcomfortable and providing safety andpeace of mind. S1 continues to reinforce
its building solutions business throughhigh-value-added services that effectively address market needs, including
the provision of fire protection systems
that make use of advanced video
analysis.
In Thailand, the efforts of Thai
Secom Security Co., Ltd., to provide
high-grade on-line security services have

PRC through alliance witha leading electric appliancemanufacturer

Our U.K. subsidiary Secom plc recently
acquired Scan Alarms, a security services
company in Northern Ireland, theoperations of which encompass the sale,installation and maintenance of on-line
security systems. With this acquisition,
Secom plc has completed the establishment of an extensive configurationthat enables it to provide services
directly to customers across the United
Kingdom, enhancing its ability to supply

We currently provide commercial
security services to subscribers in the
PRC through a network of bases in 25
key coastal and inland cities. With thedemand for security services growing
in all of these locations, the popularity
of security systems is expanding, particularly for commercial subscribers andlarge-scale complexes.
With the aim of cultivating demandfor home security services, we haveentered into a strategic business alliancewith a leading local electric appliancemanufacturer. The agreement brings
together our expertise in the provisionof high-grade security services andour partner’s extensive capabilities inmarketing of products for high-end
condominiums and detached houses.
We will collaborate in such areas asproduct development and the formulation of sales plans. This agreement
thus positions us to promote market
acceptance of home security services in
the PRC.

Control center (Secom plc, United Kingdom)

Emergency response personnel (S1 Corporation)

Reinforcing our service frame-

work in the United Kingdom

20high-grade services, as well as to further
broaden the scope of its operations.

SECOM Annual Report 2017

responding to needs in key
overseas markets

Emergency response personnel(Thai Secom Security Co., Ltd.)In Vietnam, Secom Vietnam Security
Service JSC is working to augment its
operations by providing “SECOM-style”
on-line security systems that respondto the advanced needs of Japanese andother companies in the country.
Joint venture Myanmar Secom Co.,
Ltd., Myanmar’s only provider of on-line
security systems, serves subscribers in
the city of Yangon. The company continues to expand its operations in thispromising market, which is benefittingfrom economic growth, by providing
SECOM-style on-line security systems tooffshore (including Japanese) and local
financial institutions.
Secom Australia Pty. Ltd.’s security
services to major financial institutions
and government agencies continue toearn positive reviews across the board.
The company is working to expand its

provision of security services centeredon on-line security systems not only
to corporate subscribers, but also toAustralian defense facilities andgovernment-affiliated service facilities.
In New Zealand, Secom Guardall NZ
Ltd. continues to provide monitoring
using on-line security systems andmaintenance services to multiple major
global financial institutions and multinational companies.
We recognize that the desire for safety
and peace of mind, as well as for comfort
and convenience, is something shared bypeople the world over. Accordingly, we
will continue to encourage acceptance of
our services and systems in the countries
and territories where we have operations,as well as to cultivate promising new
overseas markets.

SECOM Today

bolstered awareness of “SECOM-style”
services, underpinning steady growthin contracts for the provision of on-line
security systems not only to corporations, but also to national government
agencies, among others. The company
also continues to supply a variety ofmerchandise to health-care facilities.
Secom (Malaysia) Sdn. Bhd. provides
security systems—comprising on-line
security systems and static guard
services—that respond to the needs ofcustomers across Malaysia. Underscoring
the high marks accorded to the company’s proposal-based services, which
are tailored to the needs of prospective
customers, a major financial institution
recently installed SECOM on-line
security systems.
In Singapore, Secom (Singapore) Pte.
Ltd. boasts a diverse menu of services.
These include the provision of on-line
security systems and fire protection
systems, as well as the leasing of safety
deposit boxes.
PT. Secom Indonesia provides on-line
security systems, focusing on the cities
of Jakarta and Surabaya. Secom
Indonesia also offers highly rated
consulting services designed to help
customers prevent insider crimes.

Countries andterritories in which
the SECOM Group
provides security
services

Control center (Myanmar Secom Co., Ltd.)SECOM Annual Report 201721

SECOM Today

Fire Protection Services
We continue to offer high-grade, highly reliable fire protection systems that
respond to the needs of customers in Japan and overseas.
A framework for providing

integrated high-grade fire
protection systems
Our fire protection services businessis spearheaded by subsidiaries Nohmi
Bosai and Nittan, two leading players inJapan’s fire protection industry. The twocompanies have created a framework forproviding integrated services, from R&D,
planning and design through to production, installation and maintenance. The
two companies boast an extensive portfolio of high-grade automatic fire alarms
and fire extinguishing systems that has
earned them high marks both in Japanand overseas.
Focusing on the expansion oforders in the renovations market
The deterioration of older buildings is
stimulating demand for the replacement of outdated automatic fire alarmsystems and other equipment. Nohmi
Bosai is drawing on its wealth of experience and the solid trust of customers to
expand orders in this market by actively
promoting proposal-oriented sales
efforts. The installation of new compact

fire alarm panels with automatic testingand other functions conserves space,increases ease of use for customers andenhances safety and peace of mind.
The new PROTECVIEW SCANNER

Nohmi Bosai recently expanded its
PROTECVIEW line of highly sensitive
smoke detection systems by launching
PROTECVIEW SCANNER, a portablesmoke detection sensor. Designed for use
in areas where PROTECVIEW smoke
detectors have been installed, the newsensor can detect smoke particles before
a fire breaks out and identify the point oforigin. In a data center, for example, thismakes it possible to discover irregularities
without having to disconnect servers.
Looking ahead, Nohmi Bosai will respondto the need for portable sensors of awide range of customers including
operators of server rooms, clean rooms,
facilities with power distribution panels,
and warehouses.
New facility established in

Vietnam to serve Southeast
Asian markets
In light of the expansion of its operations
in Southeast Asia, Nittan completed a
new facility in Vietnam that combines
production and sales functions and has
production lines for fire alarm systems

PROTECVIEW SCANNER (Nohmi Bosai)

22

SECOM Annual Report 2017

New production facility in Vietnam (Nittan)

that comply with Underwriters
Laboratories Inc. (UL) standards for salein Southeast Asian markets. This facility
will enable the low-cost production ofhighly reliable products, contributing tofurther quality improvements and costsavings that will bolster brand value andprofitability.
Reinforcing sales of fire protec-

tion systems for equipment inspecial environments
A key focus for Nittan is sales of fire
detection equipment for special environments whether or not required by law.
Such equipment for special environments, which includes units for use inplants, research laboratories and otherfacilities, facilitates the prompt detectionof fires even in hostile environments inwhich the adherence of dust particles,
water vapor and impurities occurs. Nittan
manufactures built-in systems for largescale computers, control devices,
production equipment for plants andother applications that promptly detectsmoke and immediately cut power supply, thereby minimizing damage. Nittan
will continue to propose comprehensive
solutions, while at the same time actively
promoting market acceptance of fire protection systems for special environments,
for which orders remain robust.

DRD-W fire detection system forspecial environments (Nittan)

Medical Services
Our high-grade medical services range from the provision of home medical services
to the operation of residences for seniors.
g A diverse menu of home m­ edical,personal care, h­ ealthcare andother services provided througha broad ­network

care team, thereby contributing to­effective community medical care.
g Alive Musashino Gotenyama

In Japan, a new comprehensive­community-based healthcare frameworkhas been put forward with the aim of
ensuring that seniors remain connectedwith the local community. We recently
opened Alive Musashino Gotenyama, an
Alive series facility developed in line withthis framework. The facility incorporates
numerous features that contribute to
the local community, including an area
dedicated to interaction with neighbors.

SECOM Today

Believing that protecting the health andlives of people is a natural extensionof our commitment to providing safety
and peace of mind, we launched our
medical services business with the­introduction of home medical services.
Today, our operations in this area have
expanded to also include operation ofresidences for seniors, electronic medical
report services, personal care services
and support for associated hospitals.
Our mainstay home medical services
business centers on our home nursing­services, which are provided through a
network of 34 visiting nurse stations. Our
highly skilled nurses visit homes to provide expert services under the directionof patients’ physicians. Our pharmaceutical dispensing and home delivery service
involves the filling of prescriptions, thedelivery of medications, medical supplies
and hygienic supplies to patients at
home, and advice to patients.
Our highly rated SECOMFORT seriesof residences for seniors, established in
response to needs engendered by Japan’s
superaged society, brings together our
expertise in security, medical service
and personal care. These residences aredesigned with the concept of “comfortable aging,” that is, providing living environments that enable people to age withgrace and serenity. We also operate the
Alive Care Home series of small-scalenursing homes, which provide access toextensive healthcare ­services, day service
centers and home personal care services.
To help hospitals increase operating
efficiency and provide better-quality care,
we offer Hospi-net, a remote image diagnosis support service, whereby magnetic
resonance imaging (MRI), computerized
tomography (CT) and other images aretransmitted from hospitals to our Hospinet Center, where they are examinedby diagnostic experts who provide­consultation services. We also provide
the cloud-based SECOM Ubiquitous­Electronic Medical Report (EMR) system,
which is linked to a SECOM data center,ensuring the safety and security of medical records and facilitating the sharing ofdata among members of the patient’s

Alive Musashino Gotenyama

Home Medical Services
Medical Care
Institution

Prescription

Physician’s guidelines
Nurse’s report

Coordination

Pharmaceutical
Dispensing andHome Delivery Service

Home Nursing
Services(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation
Prescription
Pharmaceutical delivery

Patient

Nurse visit
Outpatient careHome nursing services

SECOM Annual Report 201723

SECOM Today

Insurance Services
We continue to leverage the comprehensive capabilities of the SECOM Group to
develop and sell distinctive insurance policies.
MEDCOM unrestricted cancer

treatment policy: Comprehensive
coverage to address diverse
needs, underpinning growth insubscriptions
MEDCOM is an unrestricted cancer
treatment policy that provides full coverage for all hospitalization and medical
treatment costs, both those covered
under Japan’s National Health Insurance(NHI) scheme and those for which thepatient usually bears the burden. Policies
that pay a per diem amount for medical
expenses based on the number of days
hospitalized are the most common typeof cancer treatment insurance available. As a non-life insurance provider,we developed a product that provides
coverage similar in nature to unlimited
personal injury protection, an extensionof automobile insurance, enabling subscribers to focus on treatment without
having to worry about the economic
implications. MEDCOM coverage also
extends to outpatient treatment, an
increasingly key component of cancer
care, providing up to ¥10 million per
five-year period. These and otherfeatures are reflected in the popularity

A call center operated by
Secom General Insurance Co., Ltd.

24

SECOM Annual Report 2017of MEDCOM, to which subscriptions
continue to increase.
Extensive coverage attracts

support for SECOM Anshin My
Home
Our diversification into non-life insurance arose from our conviction thataugmenting security services, which
are preventative by nature, with insurance, which looks after people in theevent of a fire or theft, was a way tofurther enhance safety and peace ofmind. One of our highly rated non-life
insurance policies is SECOM Anshin My
Home, a policy for residential customers
that offers a discount on premiums to
subscribers who have installed on-line
security systems, taking into account thefact that such systems mitigate the riskof theft and fire. This policy also offers
discounts on premiums for houses thathave exclusively electrical appliancesand for houses less than 10 years old,
recognizing both as factors that lower
the risk of fire. Another reason for thepolicy’s popularity is the fact that itprovides a variety of services, such as

Headquarters ofSecom General Insuranceorganizing the replacement of windows
and keys in the event of loss or destruction, as well as coverage for security
upgrades, including the purchase of fire
extinguishers, further enhancing peaceof mind. With the growing popularity
of on-line security systems, subscriptions to SECOM Anshin My Home arealso rising. We will continue striving tofurther expand sales. We are also seeing
expanded sales of the Security DiscountFire Policy, a similar policy for commercial customers that offers a discounton premiums to companies that haveinstalled on-line security systems.
SECOM Anshin My Car is backed

by support from emergency
response personnel
Another attractive SECOM non-life
insurance policy is SECOM Anshin My
Car, an automotive insurance policythat includes around-the-clock access to
on-site support by SECOM emergency
response personnel in the event of an
accident.
In addition to conventional approaches,
we continue working to boost sales ofour various non-life insurance policies bymarketing them through banks and overthe Internet.

SECOM Anshin My Car on-site support

Geographic Information Services
In line with its vision, “Measuring the world to create the future,”
Pasco is working to offer distinctive geospatial information services in promising
new business domains.
Supporting self-driving systems

using the MMS

Responding to the increasing

number of projects using thei-Construction program
In April 2016, Japan’s Ministry of Land,
Infrastructure, Transport and Tourism
launched the i-Construction program,an initiative aimed at creating a

The vehicle-mounted MMS and 3D coordinate data

Providing integrated services

that help advance the forestry
industry
In Japan, declining populations and therapid aging of society in rural mountainous areas have resulted in an increasing
number of cases in which confusion overproperty ownership and boundaries inforested areas has hindered efforts byforestry companies to improve productivity. Pasco is providing integrated services
encompassing the use of measuring

technologies to clarify such matters,
cloud-based information sharing andforestry management consulting to companies in the forestry industry, thereby
helping to advance the industry.
Services designed to enhance

productivity in the logistics
sectorJapan’s logistics industry is currently
facing a number of key challenges,
including a critical labor shortage andthe rising age of drivers. By incorporating information on road networks,
positioning of trucks on roadways, andthe experience of dispatchers and drivers
into a proprietary system, Pasco helps
logistics firms enhance productivity byincreasing transport efficiency.

SECOM Today

Subsidiary Pasco Corporation collects
geographic data from satellite images,
aerial photography, and vehicle/groundand shipborne surveying, which it
integrates, processes and analyzes toprovide geospatial information services.
Pasco uses the vehicle-mounted
Mobile Mapping System (MMS) forthe collection of high-precision 3D
spatial information data to create highly
accurate basic maps for roads managed
by local authorities. 3D mapping technologies are also attracting attention foruse in the creation of high-precision 3Droad maps (dynamic maps) crucial to therealization of a self-driving system. We
are working to achieve commercialization of technologies for this purpose
through a new joint venture.

construction system incorporating ICT,
among others. This will involve promoting the use of drones for measuring,with the resulting 3D data used toformulate plans for engineering andexecution, as well as the use of ICT
equipment to reduce labor requirements
for execution and testing. With use of
the i-Construction program expected to
expand not only for civil engineering,
but also for waterway management andthe removal of sediment from riverbeds,
Pasco is stepping up efforts to expand
orders for its 3D mapping technologies
to help improve on-site productivity forsuch projects.

Pasco will continue to foster demandfor its services by properly identifying
and responding to increasingly diverseand sophisticated needs. The company
will also take decisive steps to offer distinctive geospatial information services inpromising new business domains.

3D terrain models created using data collected bydrones (i-Construction project)

Aerial image used to analyze distributionof harvested timber and tree heights inforested areas

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SECOM Today

Information and Communication Related Services
Placing a high priority on security, we are working to address the needs forsafety and peace of mind in an increasingly networked society.
Introducing the SECOM

Premium Net Remote Browser
Recent years have brought an increase in
the incidence of targeted cyber attacks
at companies and government offices
involving the insertion of viruses into
servers and computers to steal confidential information. To protect informationfrom such threats, we began providing
the SECOM Premium Net Remote
Browser. This service facilitates web
access using a browser isolated in a virtual environment within a SECOM data
center facility. Viruses and cyber attacks
are thus contained, preventing themfrom infiltrating customers’ computers.
We also confirm the safety of files downloaded from the Internet before passing
them on to customers to keep suspicious
files out.
Providing diverse services that

increase operating efficiency
SECOM Cloud is a system allowing subscribers to store data at a highly secure

A SECOM data center facility

26

SECOM Annual Report 2017

SECOM data center facility that isaccessed via a network. The SECOM
Anshin My Number Service is a comprehensive support service that enables
companies to collect, manage and,
when necessary, use and destroy theiremployees’ My Number (personal social
security and tax number system) information. The SECOM Anshin Employee
Attendance Management Service is aninternet-based system that facilitates theefficient management of employee timeclock, attendance and other labor-related
data. The e-Kakushin Schedule service,
which can be linked to the SECOM
Anshin Employee Attendance Management Service, capitalizes on expertise
gained through the provision of aroundthe-clock security services to reduce thetime required to prepare shift schedules.
The SECOM Electronic Acceptance
Service transforms notices of employment into electronic format, facilitating
the simultaneous distribution of multiple
documents and enabling employees toindicate acceptance from their computeror smartphone. We continue to see
growth in the number of companies
introducing these services, which promise
to help boost operating efficiency.
An expanding menu of services

for coping with disasters
The frequency of earthquakes and othernatural disasters in Japan is encouraging
companies to reassess their BCPs. We
provide a number of services that assist
in these efforts. The SECOM Safety
Confirmation Service helps subscribers
ascertain the safety of employees andtheir families in the aftermath of a disaster and assess the situation on the
ground. This system has earned solidmarks from users and is one of Japan’s
leading disaster management support
systems. We have further enhanced theconvenience of this system by facilitating its use via the messaging feature ofcommunications apps. We also offer the
Real-Time Disaster Information Service,whereby the SECOM Anshin Information
Center collects and scrutinizes disasterrelated information, enabling it to support subscribers’ decision making
regarding business continuity. We willcontinue working to broaden and diversify our menu of services for coping withSECOM Safety Confirmation Service

disasters, thereby enhancing our ability
to respond effectively to the evolving
safety and security needs of customers.
Providing security for the IoT

In recent years, we have seen an
increase in security breaches involving
attackers taking over connected devices
and using them as a springboard toaccess a company’s servers and otherequipment. We have begun working
with a leading semiconductor manufacturer to ensure the reliability of information exchanged among devices on the
IoT. Our partner will provide technologies for incorporating confidential
information into the semiconductors
mounted in devices, while we will contribute technologies that ensure thesecurity of information through theissuance of digital certificates, physicalsecurity, stringent operational standards
and expertise in key management,
among others.
In response to rising demand for
improving the security of “things,”
we will continue to offer services that
improve the safety and security of IoT
devices to enhance comfort andconvenience for users.

Real Estate and Other Services
SECOM Today

In this business, we provide high-grade condominiums and lifestylesupport services.
Sales begin for the Glorio

Comfort line of compact secure
condominiums
In line with our goal of providing living
spaces that deliver safety and peace ofmind, we develop and sell condominiums under the Glorio brand. We also
provide extensive after-sales services toresidents. In response to rising demand

We currently offer the SECOM My-homeConcierge Service, a region-specificmembership-based service designed tosupport seniors who wish to remain in
their own homes. This service is madepossible through collaboration withother companies, as well as with local
authorities, which allows us to help
seniors and their families resolve
everyday issues of concern.
Our lifestyle support services also
include SECOM Home Service, an
optional suite of services available to
SECOM Home Security subscribers witha diverse menu that enables us to tailor
packages to customer needs. These
include the Housework Support Service,
which provides help with housecleaning,
and the Anshin Support Service,whereby we assist subscribers by, forexample, patrolling around their homes
when they are out.

Glorio Den-en-chofu (Tokyo)

SECOM Home Service

for compact condominiums, we recently
launched the Glorio Comfort series. We
also stepped up efforts to expand sales.
Of note, we opened a secure condominium showroom that enables people
to experience the safety, security, comfort and convenience, of our Gloriobranded condominiums.
Expanding lifestyle support

services to meet the growing
needs of seniors

Glorio Comfort Bunkyo Hon-Komagome (Tokyo)

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