Solution sheet

Improving response for fire agencies
Fire agencies face complex calls for service. Around theworld, for example, wildfires are increasing in frequency.
In fact, the UN reported that extreme fires could increase
14% by 2030. But agencies don’t only deal with fires –according to the latest U.S. Fire Administration statistics,
nearly 64% of reported calls require emergency medical
services (EMS) and rescue services.
From everyday calls to specialized rescue operations,
agencies need to be able to respond rapidly and coordinate
with EMS and other services quickly and efficiently. They
need to be able to send the right teams and equipment
and know which teams are where at all times.

Benefits of Hexagon’s public safety platform•

Precise response planning: Utilizing advanced
criteria, the optimal unit and action plan arerecommended, ensuring rapid and effective
response to emergencies•

Insightful analytics: Empower your team withrobust reporting and analytics tools for staging,performance measurement and KPI tracking; gain
actionable insights critical for funding and enhancing
public relations efforts•

Powerful visual evidence: Leverage unit playback
capabilities and get powerful visuals crucial forinvestigations and post-incident analysis, enhancing
transparency and accountability•

Seamless integration: Integrate seamlessly withresource allocation, fire station alerting andpre-planning services, ensuring efficient operations andmaximizing resources•

Resilient mobile capabilities: Remain agile, enabling
personnel-level tracking and ensuring readiness fordiverse challenges and disasters•

Mutual aid support: Facilitate cooperation withsupport for requests, strengthening community
collaboration in times of need

The problem is, many fire agencies face staffing shortages
and digital transformation hurdles and are saddled withinflexible legacy systems that make their jobs more difficult.
Modern fire agencies require solutions that help thembetter plan for responses by identifying available units
and the best plan of action. They need robust analytics
and visual evidence capabilities, and the ability to respondto requests for mutual aid when required.
The answer is a next-generation public safety platform –one not only equipped with emergency dispatchingcapabilities, but that also features powerful analytics andmobile tools and emphasizes real-time collaboration andinteroperability, along with pre-built interfaces toadvantageous third-party solutions.

Hexagon’s next-generation public safety platform has pre-built interfaces toeasily integrate with partners like FlowMSP for pre-incident fire plans,
Deccan, whose LiveMUM app provides coverage monitoring, alerting andmove-up recommendations, and RapidSOS for a complete view of incident
data and to coordinate resources for multiagency response.

Solution sheet: Improving response for fire agencies1•Better mapping: Leverage multisource mapping
for layers for critical information, like areas with orwithout hydrant coverage and target hazards•

Unmatched experience and global reach: Rely ona partner with a rich history, extensive experienceand vast worldwide customer base, with a proventrack record for reliability and excellence

Components of Hexagon’s public safety
platform – available on-premises or in
the cloud – for fire agencies include:
HxGN OnCall Dispatch
HxGN OnCall Dispatch provides superior incident
management capabilities in the public safety answering
point (PSAP), emergency control room, station, unit oranywhere first responders need to go. Streamlined
workflows reduce operator workload, increase productivity
and boost capacity. Situational awareness and coordination
keep responders safe and let teams take effective action
sooner for better response and outcomes.
Recommend Unit

browser-based clients for in-vehicle devices and mobile
apps for hand-held tablets and smartphones, HxGN
OnCall mobile solutions offer clear information display andfast, accurate user interaction.
HxGN OnCall Dispatch | Automatic Dispatch
HxGN OnCall Dispatch | Automatic Dispatch redefines
dispatch processes with innovative automation featuresand streamlines operations, enhancing overall efficiency
and response times.
HxGN OnCall Dispatch | Smart Advisor
HxGN OnCall Dispatch | Smart Advisor allows users toleverage assistive AI to fill operational blind spots incomplex, unfolding emergencies. It supports continual,autonomous assessment and gives users richer, actionableinsights that would otherwise go unseen.
HxGN OnCall Analytics
HxGN OnCall Analytics unleashes the full potential of databy providing comprehensive analytics, allowing agencies
to gain actionable insights for continuous improvement
and optimizing resource allocation and operational strategies.

The Recommend Unit module in OnCall Dispatch uses a
combination of provider, location and configured businesslogic to give a real-time recommendation of available units
that best meet specified criteria. For every event createdin the system, a real-time recommendation is performedby the Recommend Unit server, allowing a dispatcher toaccept the suggested units with a single click or modify
recommended units prior to dispatch.

HxGN OnCall Analytics | Power Visuals

Pre-built interfaces

HxGN Connect is a cloud-native, real-time incident
center as a service solution that facilitates seamlesscollaboration and data sharing by extending workflows
across the public safety ecosystem and beyond. It is a
catalyst for safer operations, promoting synergy among
various entities involved in public safety.  

Hexagon offers pre-built interfaces for fire agencies tointegrate with advantageous third-party services andsystems via Xalt | Integration and flexible application
programming interfaces (APIs), including efficient firestation alerting, dynamic resource allocation, effective
incident pre-planning and more.
HxGN OnCall field mobility solutions
HxGN OnCall field mobility solutions enhance safety,
performance and productivity by connecting emergency
responders with dispatch wherever they are. With

HxGN OnCall Analytics | Power Visuals helps users better
understand event sequences and incident patterns byexamining data changes over time and geographic area. It
provides location-based insights through spatial visualization,
analysis and playback capabilities.
HxGN Connect| Discover how your fire agency can go
beyond with Hexagon

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work toboost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our
technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable,sustainable future.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure.
Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making inpublic safety, utilities, defense, transportation and government. Learn more at hexagon.com and follow us @HexagonAB.
©2024 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved. Hexagon is a registered trademark. All other trademarks or service marks used herein are property of theirrespective owners. 8/24