Brochure

HxGN OnCall® Dispatch

2HxGN OnCall Dispatch Overview

Public safety agencies face unprecedented
challenges from converging forces that are driving
radical change across all aspects of their operations,transforming organizational structures, ways ofworking, and skill sets.

R

ealizing these goals requires modernized capabilities that enable agencies to harness
technological innovation to improve efficiency and effectiveness, adapt to new mission
requirements, and leverage burgeoning data resources to inform decisions and carry public support.

Part of the HxGN OnCall® portfolio, HxGN OnCall Dispatch is a flexible suite of next-generation
incident management capabilities from the industry’s leading computer-aided dispatch (CAD)
provider. Supporting on-premises, customer-hosted, or Software as a Service (SaaS) deployments,
the intelligent software suite provides superior incident management capabilities in the public
safety answering point (PSAP), emergency control room, station, unit, or anywhere first responders
need to go.
Accessed via a browser and mobile app, HxGN OnCall Dispatch is easy to administer and maintainand adapts to rapidly changing demands and technologies faster and more cost-effectively thanlegacy CAD systems. It delivers comprehensive capabilities via a range of role-based products andoptional modules so agencies can assign the right tools to every type of user.
HxGN OnCall Dispatch’s streamlined workflows reduce operator workload, increase productivity,and boost PSAP capacity. Situational awareness and coordination keep responders safe and letteams take effective action sooner for better response and outcomes. Agencies also benefit from
improved public trust with HxGN OnCall Dispatch, which enhances performance, lowers costs, andgenerates data for greater oversight, governance, and community engagement.

HxGN OnCall Dispatch

3Benefits
Transforms Call-Taker & Dispatcher Experience

Supports Agile Organizations & Sustainable IT

As PSAPs modernize, adding contact channels andsensors, workstations, and workflows has become
increasingly complex, making it hard for operators toassess information and take timely action. Shaped byusability studies with call-takers and dispatchers anddecades of public safety partnerships, HxGN OnCall
Dispatch’s intuitive design delivers an exceptional userexperience (UX) that transforms workflows and offers
richer situational awareness without overloading
the operator.

HxGN OnCall Dispatch’s web architecture and administrative
tools help public safety agencies become more agile andtheir CAD systems more sustainable over time. The suite
simplifies application deployment and maintenance,
training, and support by delivering configuration-based
customization and centralized administration of browser
clients and apps.

For example, dynamic data filtering and an adaptive userinterface (UI) give users the information and tools mostrelevant to their assignment. Streamlined workflows
require fewer mouse clicks to perform vital tasks,speeding operations and reducing workloads. HxGN
OnCall Dispatch can also integrate ICCS, CCTV,
and other third-party data and capabilities, further
reducing user input and eliminating the need to switch
between multiple interfaces and input devices.

HxGN OnCall Dispatch is easy to customize, update, andadapt to new requirements. Extensive configuration
capabilities allow administrators to control and customize
without coding, while a REST API supports development
when coding is needed. Agencies also enjoy lower capitalcosts as HxGN OnCall Dispatch removes high-specificationclient needs, makes more efficient use of server capacity,and enables flexible hosting options. With HxGN OnCall
Dispatch, organizations can rest easy knowing theirsystems are safe, reliable, and highly configurable forthe future.

Connects Roles for Better Safety & Efficiency
An interactive common operating picture (COP) integrates
contextual mapping, real-time data, and external feeds(i.e., weather map overlays) to improve awareness andcoordination. Apps from HxGN OnCall Dispatch ensure
safe, efficient, and effective response by connecting
field responders with control rooms and supervisors for
optimal awareness, communication, and coordination.
By quickly leveraging insights in the field, responders
can take safe, effective action and keep control rooms
informed of their status and location no matter where
they are. The ability to update records and run searches
also reduces dispatcher workload, increasing productivity
and raising PSAP capacity.

Improves Multi-Agency Collaboration
HxGN OnCall Dispatch meets multi-agency and multijurisdictional CAD deployment needs, allowing users
to pool resources to optimize performance, increase
resilience, and lower costs. The suite strengthens
communication and data sharing between agencies
to provide faster, more effective response andcoordination during incidents and major events. By
supporting roles beyond police, fire, and emergency
medical services (EMS), HxGN OnCall Dispatch sparks
collaboration across a wide responder community
through shared insights and resources.
HxGN OnCall Dispatch apps connect field responders with
control rooms for optimal awareness and coordination.
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HxGN OnCall Dispatch

HxGN OnCall Dispatch sparks collaboration across a wide responder community through shared insights and resources.

Delivers Better Services & Return on Investment
Most public safety agencies have the same core goals
for IT: enhance service and productivity, make more
efficient use of resources, and reduce total cost ofownership. With improved tools and workflows in
HxGN OnCall Dispatch, organizations can increase
productivity and better allocate resources. They
can also take advantage of lower hardware costs,
simpler administration, faster and more sustainable
adaptability, and shared IT opportunities. This allows
agencies to focus on next-generation solutions that
improve public engagement, boost performance, anddeliver greater cost-savings.

Promotes Reporting, Transparency &Accountability
Agencies can leverage HxGN OnCall Dispatch’s richoperational data to fulfill governance requests,
demonstrate compliance with regulations and mandates,and quickly produce evidence to dispel misconceptions
before they cause damage. Organizations can also better
engage the community with public-facing reports anddashboards and more easily justify funding initiatives.

HxGN OnCall Dispatch meets multi-agency
and multi-jurisdictional CAD deployment
needs, allowing users to pool resources tooptimize performance, increase resilience,and lower costs.

Features
Lower Client Requirements & Costs
HxGN OnCall Dispatch eliminates the need for high-specification client hardware typically required by conventional CADsystems. By using browser clients and apps, organizations have better remote access and lower overall costs. Component
web services also distribute processing across hardware to optimize performance and improve server capacity.

Increased Resilience
HxGN OnCall Dispatch supports load-balanced, redundant, and distributed system design, cloud infrastructure, andgeographically separated servers and virtual machines. These features help agencies increase resiliency and respond
more efficiently to high workloads.

Dynamic Rendering
Dynamic presentation is a powerful HxGN OnCall Dispatch feature that delivers richer insights without overwhelming
the operator. It enhances clarity and speeds operations by only displaying information and tools related to the user’s
current task.
Specialized data filtering ensures relevant content is available and automated services highlight related information
without requiring user input. Users can also set up their own filters using custom data feeds to focus on event andunit information matching their specific criteria.
With HxGN OnCall Dispatch, users can maintain situational awareness of important events without the distraction ofopening new dialogs. Examples include feeding data into an open form or moving and changing the appearance of
icons in the map view.

Visibility & Control
Live dashboards and web clients allow managers and supervisors to maintain visibility and control of live operations
and developing trends no matter where they are. By staying alert to changes in the number, type, status, anddistribution of events against available units, they can make smarter decisions and improve overall performance.

Live dashboards and web clients allow
managers and supervisors to maintain visibility
and control of live operations and developing
trends no matter where they are.

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HxGN OnCall Dispatch

With HxGN OnCall Dispatch, organizations can also better engage the community with public-facing reports and dashboards and more easily justify
funding initiatives.

Hexagon is a global leader in sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity and quality
across industrial, manufacturing, infrastructure, safety and mobility applications. Our technologies are shaping urban and production ecosystems tobecome increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Safety & Infrastructure division provides software for smart and safe cities, improving the performance, efficiency and resilience of vital services.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries and net sales of approximately 4.4bn USD. Learn more athexagon.com and follow us @HexagonAB.
© 2020 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved. 8/20

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