Heidelberger
Druckmaschinen AG

Case Study

Mario Mengwein

Corel DESIGNER powers
on the technical writing
team at Heidelberger
Druckmaschinen AG®

When it comes to printing machines, the one nameusually mentioned is Heidelberger Druckmaschinen AG(HEIDELBERG®), a traditional company established in1850, with roughly 20,000 employees worldwide, andmarket leader in sheet-fed offset printing machines.
The company is based in Heidelberg, at the heartof the old university town, and integrates the R&D,Administration, Sales and Marketing departments.
The headquarters is only 12 kilometres from itsassembly unit in Wiesloch-Walldorf, the city withthe world's largest printing machine plant.
As far as technical complexity is concerned, not many
products can outclass the sophistication of a printingmachine, not to mention operating and maintenancemanuals, spare parts catalogues and the thousands ofillustrations and graphics included.
“The clincher for us is definitely Corel DESIGNER'scomprehensive feature set which, by any
standard, is exceptional and perfectly
suited to the extensive needs of the technicalwriting team.”

Illustration: Heidelberger Druckmaschinen AGNAME:Mario Mengwein

COMPANY:

Heidelberger Druckmaschinen AG

LOCATION:

Heidelberg, Germany

INDUSTRY:

Print manufacturing equipment

PRODUCT:

CorelDRAW® Technical Suite(includes Corel DESIGNER®)

were important for us. When Corel acquired InterCAP
Mondello, we moved a step closer to Corel DESIGNER.
However, we wanted to test other systems that wereavailable on the market. Corel DESIGNER proved to be
the most powerful", recalls Mario Mengwein, graphics
tools project manager at HEIDELBERG. "The clincher
for us is definitely Corel DESIGNER's comprehensive
feature set which, by any standard, is exceptional andperfectly suited to the extensive needs of the technicalwriting team."— Mario Mengwein, Heidelberger Druckmaschinen AG

Until recently, HEIDELBERG created manuals with
the Interleaf Publishing System and catalogues with
Mondello illustrations software. In 2005, when theunderlying content management system proved
inadequate, the company developed a corporate SAPbased solution, a re-engineering project that alsosought to deploy future-proof graphics tools and forwhich Corel DESIGNER became the ideal solution.
"We took our time to select the right tool and, fornearly six months, we checked all the aspects that

Other factors, equally important, were the transfer
options of existing data from Mondello and Interleaf
systems and for which import filter enhancements
were required. The company (and ultimately end-usersof Corel DESIGNER who now enjoy highly improvedfilters) benefited from a close collaboration with theCanadian graphics software editor Corel. For instance,
when developing a "freehand lasso feature", Coreladdressed the requests from the manufacturer's pain
point yet delivered a tool that allows users to quickly
and precisely extract those parts that standard tools
capture only so far and, at best, inaccurately.

Heidelberger Druckmaschinen AG

Illustration: Heidelberger Druckmaschinen AG

Illustration: Heidelberger Druckmaschinen AGTransferring graphics from engineering data into
isometric images, a daily but critical routine for thecreation of manuals at HEIDELBERG, is painless.
To ensure consistency across all departments andillustrators, technical writers created standardized
templates. Corporate macros enabled the automatic
numbering of parts as well as significant gains inman-hours.

"We have made great strides with this system acrossthe company and employees found the adjustmenteasy", observed Mengwein who also noted that: "Thetechnical writers love to work with the software. Overthe course of this project, Corel gathered detailed
suggestions for improvement and implemented themquickly in a new version."

In addition, Corel DESIGNER fully supports industrywide file formats—CGM, TIFF and PDF—as well as
future-oriented formats such as SVG. "Experience showsthat it is critical for us to properly interface with various
CAD systems and other solutions", says Mengwein.

Currently, HEIDELBERG uses Corel DESIGNER inHeidelberg and in Kiel where a second development
centre is located. Other locations in Ludwigsburg,
Leipzig and Mönchengladbach have been slated thisyear for the implementation of its content
management system as well as Corel DESIGNER.

“The technical writers love to work withthe software. Over the course of this project,
Corel gathered detailed suggestions forimprovement and implemented them quickly
in a new version.”Won over by the accruing benefits of investing inCorel Software, HEIDELBERG has included otherdepartments in its implementation plan and alsoacquired a CorelDRAW upgrade. Full file compatibility
and seamless collaboration across departments are
now guaranteed!

For training purposes, HEIDELBERG relied on the "train
the trainer" principle and, after a three-day Corel-led
training session, employees were able to pass on theirknowledge to their colleagues.

Learn More
To find out more about this product or any other CorelDRAW
product, please visit www.coreldraw.com.

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