ZAMBIA’SINVESTORGUIDEMarch 2014 Edition

Zambia Development Agency

Table of Contents
CHAPTER ONE – ZAMBIA PROFILE ......................................................................................................................................................... 3
1.1.
FACTS ABOUT ZAMBIA ........................................................................................................................................................................... 3
1.2.
ECONOMIC REVIEW ............................................................................................................................................................................... 4
1.3.
SECTOR PROFILES ................................................................................................................................................................................. 6
CHAPTER TWO – INVESTMENT CLIMATE ................................................................................................................................................ 7
2.1.
OVERVIEW OF ZAMBIA’S INVESTMENT CLIMATE ............................................................................................................................... 7
2.2.
INVESTMENT INCENTIVES ..................................................................................................................................................................... 8
2.3.
TAX INCENTIVES .................................................................................................................................................................................... 9
2.4.
NON FISCAL INCENTIVES ................................................................................................................................................................... 10
2.5.
FACILITATION SERVICES ..................................................................................................................................................................... 10
2.6.
LEGAL FRAMEWORK FOR INVESTMENT PROTECTION ................................................................................................................... 10
CHAPTER THREE – DOING BUSINESS IN ZAMBIA ................................................................................................................................. 11
3.1.
REGISTRATION, LICENCES AND PERMITS ........................................................................................................................................ 11
3.2.
TAXATION .............................................................................................................................................................................................. 15
3.3.
IMPORT AND EXPORT CONSIDERATIONS ......................................................................................................................................... 17
3.3.
LABOUR CONSIDERATIONS ................................................................................................................................................................ 18
3.4.
LAND CONSIDERATIONS ..................................................................................................................................................................... 21
CHAPTER FOUR – LIVING IN ZAMBIA .................................................................................................................................................... 23
4.1.
FIRST VISIT CONSIDERATIONS ........................................................................................................................................................... 23
4.2.
BANKING ................................................................................................................................................................................................ 23
4.3.
HOUSING ................................................................................................................................................................................................ 23
4.4.
HEALTH .................................................................................................................................................................................................. 24
4.5.
EDUCATION ........................................................................................................................................................................................... 24
4.6.
CLOTHING .............................................................................................................................................................................................. 24
4.7.
SHOPPING ............................................................................................................................................................................................. 24
4.8.
LEISURE ACTIVITIES ............................................................................................................................................................................ 25
4.9.
TRAVEL AND ACCOMMODATION ........................................................................................................................................................ 25
4.10. BUSINESS HOURS ...................................................................................................................................................................................... 25
4.11. GENERAL ..................................................................................................................................................................................................... 25
APPENDIX 1 – REQUIREMENTS FOR OBTAINING A CERTIFICATE OF REGISTRATION ............................................................................. 27
APPENDIX 2 – PROCEDURES AND REQUIREMENTS FOR OBTAINING AN MFEZ LICENCE / PERMIT ...................................................... 28
APPENDIX 3 – BANKS IN ZAMBIA ...................................................................................................................................................................... 29
APPENDIX 4 – ZAMBIAN EMBASSIES AND MISSIONS ABROAD ............................................................................................................. 30
APPENDIX 5 – FOREIGN EMBASSIES AND MISSIONS IN ZAMBIA .......................................................................................................... 32
APPENDIX 6 – KEY GOVERNMENT AGENCIES AND BUSINESS ASSOCIATIONS .................................................................................... 34[Zambia’s Investor Guide Handbook, March 2014]

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CHAPTER ONE – ZAMBIA PROFILE
1.1.

FACTS ABOUT ZAMBIA
Location:

Located in the Southern African Sub-region, Zambia is a landlocked country bordered by the
Democratic Republic of Congo, Tanzania, Angola, Namibia, Malawi, Mozambique, Zimbabwe
and Botswana.

Coordinates:

The mean altitude rises about 1200 meters above sea level and the country is situated between
latitude 8 and 18 degrees East and longitude 22 and 34 degrees South.

Capital City:

LusakaLand Surface:752,614 Km2Climate:Zambia’s geographical position and high altitude provides the country with sub-tropicalvegetation and climatic conditions.

Population:

13.4 million, 39% living in urban areas. The annual population growth rate is 2.8%, with apopulation density of 17.3 persons per square kilometer.

Independence:

24 October 1964 (from the United Kingdom)

Political and Legal System:

A multi-party democratic system of government with a distinct separation of powers between thelegislative (parliament), executive (cabinet) and judiciary (courts of law) organs of Government
govern Zambia.
Both the president (who must belong to a registered political party) and members of parliament
are elected by the people and the president appoints, from within elected and nominatedmembers of parliament, the cabinet ministers.
The parliament, headed by the Speaker of the National Assembly, comprises 150 elected
members and up to 8 members nominated by the president. The Supreme Court is the highest
court of appeal and is headed by the Chief Justice.

Adult Literacy Rate:

68 percent

Spoken Languages:

English (official language), other main local languages are Bemba, Lozi, Nyanja and Tonga.
There are about 70 other indigenous languages and dialects throughout Zambia

Religion:

Christianity comprises the largest faith group. Minority faith groups are Muslims and Hindus. The
republican constitution recognizes Zambia as a Christian Nation

Natural Resources:

Copper, cobalt, coal, emeralds, gold, water, wildlife, forestry and hydropower

Time Zone:

The time Zone in Zambia is Greenwich Mean Time (GMT) +2 hours

Business Hours:

Business hours for government and private sector offices are from 08:00 – 13:00 hours and14:00-17:00 hours between Monday and Friday.

[Zambia’s Investor Guide Handbook, March 2014]

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1.2.

ECONOMIC REVIEWKey Economic Indicators

Zambia’s economic performance in recent years has been positive
with real Gross Domestic Product (GDP) growth rate averaging 6.9
percent over the last five years. This marked the eighth year in a row
in which the economy grew above 5 percent.

Exchange Rates:(As at March 2014)

US Dollar:
6.2
British Pound:
10.3
Euro Dollar:
8.7South African Rand: 0.58

The country continued to recorded favorable growth in 2013 mainly
due to increased output in mining and quarrying, construction andagriculture and the good performance of other sectors such as
manufacturing, transport and communication.

Inflation:

7.1 percent (end 2013)

Real GDP Growth:

6.5 percent (2013)

GDP at current prices:

US$ 12.59 billion (2013)

GDP per capita:

US$ 1,650 (2013)

The Government’s macroeconomic objectives in 2013 were to;Achieve real GDP growth of above 7 percent
Attain end year inflation of no more than 6.0 percent
Maintain gross international reserves of at least 4months ofimport cover
Achieve domestic revenue of at least 20 percent of GDP
and
Limit overall fiscal deficit to 4.3 percent of GDP of whichdomestic borrowing would be 1.5 percent.
Create at least 200,000 decent jobs

Human Development Rank: 163 out of 187 countries
Trade Blocks:
The Southern African Development Conference (SADC) with apopulation of 247 million and GDP of US$ 431 billion per annum
The Common Market for Eastern and Southern Africa (COMESA)
with a population of 400 million and GDP of 360 billion per annum

In 2013, monetary policy focused on achieving an end-year inflation of
6 percent. As at end-2013, inflation remained above target at 7.1 percent, following inflationary pressures largely associated with the removal offuel and maize subsidies. To address these inflationary challenges, the Bank of Zambia raised the Policy Rate over the first half of the year to 9.75
percent from 9.25 percent in December, 2012. To complement this, the Central Bank undertook aggressive open market operations to curb money
supply growth. On the external sector, gross international reserves stood at US $ 2.7 billion, at end 2013, translating into three (3) months ofimport cover.
The Government continued to put in place measures to diversify the economy from the traditional (copper and cobalt production) to non-traditional
production and exports (products and exports other than copper and cobalt). The non-traditional products have exhibited a positive and favorable
performance in value terms in the country’s balance of payments. The export of these products more than trebled, their value increasing from US$
210 million in 2000 to US$ 1,200 million in 2010 while 2012 and 2013 recorded US$ 2,878 million and US$ 3,585 million , respectively,
representing a 24.5 percent increment.
The trend in Zambia‘s economic performance is illustrated in the tables and figures below. Figure 1.1.b shows Zambia’s GDP growth in the last 10
years in comparison with the average growth rate of the entire African region, COMESA and SADC.
Table: 1.1 Selected Macroeconomic Performance Indicators, 2006-2013

Real GDP growth (end-year %)GDP per capita (end-year US $)Annual Inflation end-period (%)

2006
6.2
908
8.2

[Zambia’s Investor Guide Handbook, March 2014]

2007
6.2
949
8.9

2008
5.7
1170
16.6

2009
6.4
1,050
9.9

2010
7.6
1,200
7.9

2011
6.8
1463
7.2

2012
7.3
1,500
7.3

2013
6.5
1,650
7.1

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Figure: 1.1.a Trends in Zambia’s Per Capita GDP (2002-2013)

Figure: 1.1.b. Zambia’s GDP growth in comparison to
Africa, COMESA and SADC (2002- 2013)

Zambia’s economy extended its growth momentum in 2013. Growth was driven by expansion in agriculture, construction, manufacturing, transportand communication and finance. Economic prospects for the future appear bright if growth can be sustained and broadened to accelerate job
creation and poverty reduction. In addition, copper mining is expected to rebound in 2014, and is projected to reach 1.5 million tonnes by 2015.
This is largely due to investment in new mines and the expansion of capacity at existing plants. The Gross Domestic Product per capita in Zambia
was recorded at US$ 1, 650 in 2013. The GDP per Capita in Zambia is equivalent to 6 percent of the world’s average. From 1960 until 2013,
Zambia GDP per capita averaged US$ 779.
Figure 1.2.a Trends in Zambia’s Inflation Rate

The annual rate of inflation as measured by the all items Consumer Price Index (CPI) indicate a steady performance in the economy with inflation
reducing from 17.5 percent recorded in 2004 to 7.1 percent in 2013, representing a 10.4 percent decrease. The decline in the country's inflation
rate can mainly be attributed to the decrease in some food prices such as mealie meal, maize grain, fresh vegetables and dried kapenta[Zambia’s Investor Guide Handbook, March 2014]

Page 5Government's fiscal policy is focused on achieving a domestic budget surplus, through the continued adherence to a cash budget, improved
revenue collection and strict control of expenditures. Other fiscal policy objectives are focused at reducing public debt so as to increase liquidity
available to the private sector for investment and increasing social sector expenditures in order to alleviate poverty.
1.3. SECTOR PROFILES
The economic profile of Zambia comprises various sectors as follows;
Mining:Zambia is the world’s fourth largest producer of copper and holds six percent of the world’s known reserves thereof. Copper andcobalt, as the country's traditional exports account for well over 70 percent of export earnings. These include gold and gemstones(eg emeralds, aquamarine, topaz, opal, agate and amethysts). Zambia produces over 20% of the world’s emeralds.
Agriculture:
Although the agricultural sector employs more than half of the total labour force, only 10 percent of the arable land is undercultivation. It is because of this potential that the government encourages investment in commercial farming and has establishedfarm blocks to facilitate investments in agriculture.
Manufacturing:
The main manufacturing activities in Zambia are the Food, Beverages and Tobacco sub-sector. However the growth potential inother industries as well is vast. Support measures designed to aid manufacturing enterprises in non-traditional sectors are being
implemented.
Tourism:
The tourism industry has grown over the recent past years, with the establishment of hotels in the major tourist town of Livingstone
and the city of Lusaka. The vast potential in the tourism sector in Zambia, with its natural beauty (including the Victoria Falls, which
is one of the most renowned beautiful transcendental Seven Natural Wonders of the World) and the wealth of wildlife have yet tobe fully exploited. Zambia has 19 national parks and 34 game management areas with a total of 65,000 km 2 set aside for wildlife
conservation.
Infrastructure:
Rail network remains the dominant mode of transportation (83.4%) for goods on the local and international routes. Major rail line
links Zambia with Tanzania, is jointly owned by the Zambian and Tanzanian governments and is run by Tanzania-Zambia Railway
Authority (TAZARA). The Chipata-Mchinji Railway is under construction and will link Zambia with Malawi and Mozambique.
Furthermore there are more than 130 airfields, one third of which are Government-owned while the rest are privately owned. The
Lusaka and Livingstone International Airports are Zambia’s main airports connecting the country with the region and the rest of theworld. The smaller airports include Ndola, on the Copperbelt province and Mfuwe, in the Luangwa National Park.
Energy:With its vast water resources and coal reserves, Zambia offers abundant investment opportunities for hydroelectric power
generation, supply and distribution. The country has well over 1,890 MW of hydroelectric generating capacity. Proven coalreserves exceed 30 million tonnes and satisfy 9% of energy demand. Hydro-electricity is mainly supplied and distributed by thestate owned Zambia Electricity Supply Corporation (ZESCO). There is massive potential for private sector investment in bothhydroelectricity power and supply of petroleum products, including bio-fuels.
Telecommunications:Zambia has access to the west coast Sat-3 cable to Europe via a fibre link with Namibia, which in turn links with the South African
fibre network, reaching Cape Town. Currently three companies, the Zambia Electricity Supply Corporation (ZESCO), theCopperbelt Energy Corporation (CEC) and the Zambia Telecommunications Company (ZAMTEL) are licensed to operate optic
fibre networks, and there are mobile telephone services namely Airtel Zambia, MTN and Zamtel.
Health:Government and private hospitals and clinics provide health care. The private hospitals have earned a reputation as providers ofgood quality health care. Major surgery cases are usually referred to the Republic of South Africa. Investment opportunities forestablishing specialized hospitals to treat such referral cases are, therefore, unexploited. Flying doctor services cover remote[Zambia’s Investor Guide Handbook, March 2014]

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areas and provide immediate care and transport for urgent cases.
Education:
There currently only 3 public universities, namely the University of Zambia, the Copperbelt University and the Mulungushi
University, and numerous private universities which include, but not limited to, Cavendish University, the Zambia Open University,
the University of Lusaka, Catholic University and many more. There also over 40 technical colleges, thus the massive investment
opportunities for provision of university level and other tertiary education.

CHAPTER TWO – INVESTMENT CLIMATE
2.1. OVERVIEW OF ZAMBIA’S INVESTMENT CLIMATE
Zambia is a multi-party democracy and provides a market-oriented liberalized economic environment in a strife-free, multicultural society.
The Zambian Government welcomes investors across sectors and the laws relating to investment have provided for incentives aimed
specifically at increased levels of investment and international trade, as well as increased domestic economic growth.
The country's central location in the region, as well as a combination of the following key strengths makes it an ideal investment location:
Abundance of natural resources and manpower, which are highly under-utilized.
Political Stability since attaining independence in 1964
Abolition of Controls on: prices, interest rates, foreign exchange rates, free repatriation of debt repayments
100% repatriation of net profits
Guarantees and Security to investors with legislated rights to full and market value compensation
Duty Free Access to Regional, wider African and the USA markets under SADC, COMESA/FTA and AGOA (African Growth andOpportunity Act) respectively
Banking, Financial, Legal and Insurance services of international standard as well as a Stock Exchange
Double Taxation Agreements with a number of European, North American, African and Asian countries
Good place to work and live – sub-tropical climate and vegetation with plenty of water. Friendly people, mostly English speaking,with high literacy rate. Educational establishments to University level. Strong religious values. Open-air lifestyle with nature
reserves, game parks, rivers, lakes and waterfalls.
Thriving Private Sector – Government has successfully privatized most of the previously state owned enterprises, thus
encouraging an entrepreneurial culture.
2013- “Zambia among Top 10 Economic Performers in Sub-Saharan Africa in
Indicators

2008

2009

2010

2011

2012

2013

2014

Overall Ranking

116

99

90

76

90

94

83

Starting a Business

82

72

93

57

68

74

45

Dealing with Construction Permits

148

146

159

158

148

151

57

Registering Property

125

94

94

83

96

96

102

Getting Credit

97

68

14

6

9

12

13

Protecting Investors

64

70

73

74

79

82

80

Paying Taxes

30

39

36

37

49

47

68

Trading Across Borders

160

157

157

150

156

156

163

Enforcing Contracts

86

88

87

86

87

89

120

Source:World Bank 2013, “Doing Business”[Zambia’s Investor Guide Handbook, March 2014]

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2.2. INVESTMENT INCENTIVESThe Zambia Development Agency (ZDA) Act of 2006 and amended in 2014 offers a wide range of incentives in the form of allowances,
exemptions & concessions for companies. The Act provides for investment thresholds that investors have to meet to qualify for fiscal andnon-fiscal incentives. There are three categories of investors who can be considered under the ZDA Act.
a.
b.

c

Manufacturing: Manufacturing activities located in a multi-facility economic zone, an industrial park or a rural area.
Construction and Establishment of infrastructure, excluding renovation, expansion and refurbishment of:(i)
Education- Construction of education and skills training institutions(ii)
Health- Construction of health centres as defined under Health Professionals Act 2009.
(iii)
Tourism- Construction and establishment of hotels; Construction and establishment of convention centres;
Construction and establishment of exhibition centres; Construction and establishment of museums; Construction andestablishment of theme parks; Construction and establishment of art galleries; Construction and establishment
theatres; Construction and establishment of a large retail complex containing a variety of ten or more restuarants orother business establishments housed in a series of connected or adjacent buildings or in a single large building.
(iv)
Housing- Development of fifty or more houses erected or maintained under one management or control on landdeveloped specifically for the citing of such houses in accordance with a comprehensive plan which provides for thelaying of roads and the furnishing and availability of services or ancililary to the use of such building as houses.
(v)
Agriculture- Construction of crop and grain storage facilities.
Energy and Water Development:(i)Power- Building, installation of power stations(ii)
Fuel- Building and installation of processing and refinery plants for bio-fuel; Construction of petroleum refineries;
Construction of pipelines; Construction of rural filling stations(iii)
Water Supply: Construction of depots; construction of dams; construction of water sewerage treatment plant.

These investors are entitled to the following incentives:a. Investments of US$ 500,000 and above in Priority Sectors/Products* and Multi Facility Economic Zones (MFEZ),
Industrial park or rural area
The first category is that of investors who invest not less than US$ 500,000 in the Multi Facility Economic Zones (MFEZ) and /or ina sector or product provided for as a priority sector or product under the ZDA Act. This category, in addition to being entitled to thegeneral incentives, is entitled to the following incentives:
Zero percent tax rate on dividends for 5 years from year of first declaration of dividends.
Zero percent tax on profits for 5 years from the first year of operation (***please clarify). For year 6 to 8 only 50 percent
of profits are taxable and in years 9 and 10 only 75 percent of profits are taxable.
Zero percent import duty rate on raw materials, capital goods, machinery including trucks and specialized motor vehicles
for five years.
Deferment of VAT on machinery and equipment including trucks and specialized motor vehicles for investors that are
VAT registered, meet ZRA’s compliance requirements)b. Investments by Micro and Small Enterprises
The second category of investors relates to investors who are designated as micro or small enterprises under the ZDA Act. Like
the first category, this category is also, in addition to the applicable general incentives, entitled to the following incentives:••

For an enterprise in an urban area the income shall be exempt from tax for the first three (3) years.
For an enterprise in a rural area the income shall be exempt from tax for the first five (5) years.

c. Investments of Less than US$ 500,000 in Priority Sectors / Products* in Multi-facility Economic Zone , industrial Parkor rural area
The third category is that of investors who invest less than US$ 500,000 in a sector or product provided for as a priority sector or
product under the ZDA Act. This category is only entitled to general incentives.
d. General Incentives
The fourth and last category is that of investors who invest any amount in a sector or product not provided for as a priority sector
or product under the Act. This category of investors is also only entitled to general incentives provided under the various pieces oflegislation.
[Zambia’s Investor Guide Handbook, March 2014]

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General Incentives are incentives available to investors investing in various sectors of the economy. These incentives are provided
for under the pieces of legislation falling under the Zambia Revenue Authority, namely: the Customs and Excise Act, Income Tax
Act and Value Added Tax Act.
2.3. TAX INCENTIVES
The main general tax incentives include the following:
2.3.1. Income Tax:The Income Tax incentives are;o Income earned by companies in the first year of listing on the Lusaka stock exchange qualifies for a 2% discount on theapplicable company tax rate in the particular sector, however companies with more than 1/3 of their shareholding in thehands of Zambians qualify for a 7% discount;o Implements, machinery and plant used for farming, manufacturing or tourism qualify for wear and tear allowance of 50%of the cost per year in the first two years;o Building used for manufacturing, mining or hotel qualify for wear and tear allowance of 10% of cost in first year and 5%of cost per year in subsequent years;o Duty free importation of most capital equipment for the mining and agriculture sectors;o Corporation tax at 10% on income from : farming;
 fertilizer production;
 non-traditional exports (all exports other than copper and cobalt);
o
o
o
o
o
o
o
o

Farm works allowance of 100% of expenditure on stumping, clearing, prevention of soil erosion, bore holes, aerial andgeophysical surveys and water conservation; andDevelopment allowance of 10% of the cost of capital expenditure on growing of coffee, banana plants, citrus fruits orsimilar plants
Farm improvement allowance - capital expenditure incurred on farm improvement is allowable in the year of incurring theexpenditure.
Dividends paid out of farming profits are exempt for the first five years the distributing company commences business.
Initial allowance of 10% on capital expenditure incurred on the construction or improvement of an industrial building isdeductible;
Foreign exchange losses of a capital nature incurred on borrowings used for the building and construction of anindustrial or commercial building are tax deductible
Dividends declared by companies assembling motor vehicles, motor cycles and bicycles are exempt for the first five
years of initial declaration of dividends;
Carry Forward of Losses
CARRY FORWARD LOSSES
Copper and Cobalt mining
Other mining
Non-mining
Farming and non-traditional exports

YEARS
10 years
5 years
5 years
5 years

2.3.3. Value Added Tax
Value Added Tax is charged at 16 % for non registered clients. The VAT incentives are;Relief for VAT registered enterprises on imports of eligible capital goods. (VAT deferment);
Zero rate on export of taxable products;
Relief of VAT on transfer of business as a going concern;
Equal treatment of services for vat-reverse VAT;
Cash accounting for specialized associations e.g. association of building and civil engineering contractors;
VAT relief on input tax paid for purchases made by registered suppliers.
Input tax claim for three months prior to vat registration for businesses that have already commenced trading;
Reduction of VAT rate for investors in tax free zones.
The sector specific VAT incentives are as follows;
Agriculture
Input tax claim for three months prior to vat registration for businesses that have already commenced trading;
Reduction of VAT rate for investors in tax free zones.
[Zambia’s Investor Guide Handbook, March 2014]

Page 9Manufacturing
Refund of Zambian VAT on purchase and export of Zambian products by non-resident businesses under thecommercial exporters scheme;
Input tax claim for three months prior to registration for businesses that have already commenced trading.
Input tax claim for two years prior to commencement of production.
MiningInput tax claim for five years on pre-production expenditure for exploration companies in the mining sector;
Zero rate on mining products for export.
Tourism
Zero rate - tour packages;
Zero rate-other tourist services;
Refund to non-resident tourists and visitors;
No import vat on all goods temporarily imported into the country by foreign tourists.
2.3.3. Customs Duty Incentives. Most capital equipment attracts duty rates of 0 to 5 %.
Further, relief is granted under the Duty Draw Back scheme. To qualify for the scheme, the following conditions must be met:
the company or individual must be in the manufacturing businessthe company or individual must be an exporter or intends to start exporting
The company must be in any sector other than the mining sector.
2.4. NON FISCAL INCENTIVES
Other than the generous tax incentives, the ZDA Act also provide for non–fiscal incentives. Investors, who invest at least US $ 250,000, areentitled to an investor’s permit and employment permits for up to five (5) expatriates.
2.5. FACILITATION SERVICES
Besides providing the fiscal and non-fiscal incentives the ZDA provides facilitation services to its clients. In this regard, the ZDA facilitates
registered investors to:
Acquire land; Obtain water, electric power, transport, and communication services and facilities required for their investments;
Regularize their immigration status;
Acquire other licenses required to operate a business in any particular sector; andAccess any other after care assistance that may be required.
In addition to the tax incentives and services that the ZDA provides to investors, there are other benefits that investors enjoy when they
invest in Zambia. Investors who invest in Zambia enjoy the following guarantees:
Free repatriation of profits & dividends
Business cannot be compulsorily acquired by government, except by At of Parliament in extreme circumstances
Protection against non-commercial risks, as Zambia is a signatory of multilateral investment guarantee agency (MIGA) and
Africa trade Insurance Agency.
Impartial forum for resolving disputes
Special bilateral Investor Protection Agreements exist while new ones can be entered into.
2.6. LEGAL FRAMEWORK FOR INVESTMENT PROTECTION
The Zambia Development Act assures investors that property rights shall be respected. No investment of any description can be
expropriated unless Parliament has passed an Act relating to the compulsory acquisition of that property. Also, in case of expropriation fullcompensation shall be made at market value and shall be convertible at the current exchange rate.
Zambia is a signatory to the Multilateral Investment Guarantee Agency (MIGA) of the World Bank and other international agreements. Thisguarantees foreign investment protection in cases of war, strife, disasters, and other disturbances or in cases of expropriation. Zambia hassigned bilateral reciprocal promotional and protection of investment protocols with number of countries.

[Zambia’s Investor Guide Handbook, March 2014]

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CHAPTER THREE – DOING BUSINESS IN ZAMBIA
3.1. REGISTRATION, LICENCES AND PERMITS
There are a number of registration requirements and permit and licences required to do business in Zambia;
3.1.1. COMPANY FORMATION AND REGISTRATIONThe Company's Act Cap 388 governs the registration of companies in Zambia. Registration is done at the Patents and Companies
Registration Office. Any two or more persons can incorporate a company under the Company's Act. The persons will be required tosubmit the following documents:
Application for name clearance, in order to avoid use of an existing or similar nameApplication for incorporation by subscribing the names of directors and secretaries of the company
Articles of the company
Statutory declaration as to compliance with the Company's Act
Signed consent to act as director or secretary by each person named in the company's application
Declaration of guarantee, if a company is limited by guarantee.
The minimum share capital of a company is K6,000 (about US$ 833).The law requires that half the directors of the company beresident in Zambia. All companies are required to submit annual returns with the Registrar of Companies within three months after
the end of the financial year or one month after the Annual General Meeting if it is held within three months after the financial year.
The Company's Act allows foreign companies to register with the Registrar of Companies within 28 days of setting up or acquiring
an established place of business. The documentation requirement may be obtained from the Office of the Registrar of Companies.
3.1.2. THE CERTIFICATE OF REGISTRATIONThe Zambia Development Act No. 11 of 2006 provides for investment incentives and investment guarantees. Applications for acertificate of registration should be submitted to the Zambia Development Agency, a statutory body mandated by government tofoster economic development through the promotion and facilitation of investment and trade across the domestic econmony.
The major documents required to support an application for an Investment Certificate include the following documents:
Copy of Certificate of Incorporation, issued by the Registrar of Companies
Certificate of Share capital
Official list of shareholders / directors
Proof of finance (certificate of deposit at bank or latest bank statement)- kindly revise to include other forms of proofof finance
Detailed Business Plan
Proof of having secured a place / land to operate from (Lease Agreements or Title Deed or Letter of Offer)
Applications for an Certificate of Registration in some sectors of the Economy require proof that application for subsidiary permits
from relevant institutions or ministries have been lodged.
3.1.3. EMPLOYMENT LICENCES / PERMITS
The following employment licences and permits are required in all sectors of the economy;a) Investors permit
Immigration Headquarters are responsible for issuance of Investors Permits to deserving foreign investors. An application
for the permit should be supported by the following documents:
Two passport-sized photos
Bank statement
Valid copy of the company's certificate of incorporation
Copy of the certificate of registration issued by the Zambia Development Agencyb) Employment permit
Immigration Headquarters, upon submission of the following documents, may issue employment permits:
Certified copy of the applicant's highest education status and any other additional qualifications and certificate
of employment from previous employers
Letterhead from the prospective employer explaining steps taken to employ Zambian citizens to fill the vacancy[Zambia’s Investor Guide Handbook, March 2014]

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3.1.4. TOURISM SECTOR LICENCES
The following licences and permits are required in the Tourism sector;a.

Zambia Wildlife Authority Permit

Investment projects that have to be located in a Game Management Area will require a permit issued by the Zambia
Wildlife Authority (ZAWA). Applications for the permit should be supported by the following documents:
Project proposal
List of Shareholders
Information on promoters' business experience
Recommendation letter from the District council
The District Council may issue a recommendation letter to ZAWA, upon submission of:
Letter of intent
Letter of Consent from the chief (Game Management Areas fall under traditional land which is under thejurisdiction of the local chief)
Project proposal
Building Drawingsb.

Tourist Enterprise License

The Zambia National Tourist Board authorizes the establishment and licenses all tourist enterprise in Zambia under the
Tourism Act, Cap 155 of the Laws of Zambia. A Tourist Enterprise includes the construction of an hotel or commercial
accommodation establishment, a tour operating business, a travel agency, a camp site, restaurant or café, a discothequeor night club, a campsite, an air charter, a convention centre, and such other enterprise catering for tourists as the
Minister may, by Statutory Instrument, declare.
The license may be issued upon submission of the following documents:
Five year business plan
Cashflow statement or proof of capital requirement
Building and or architectural plans
Letter from promoters' commercial bankFinancial and personal information about the shareholders
Curriculum vitae in respect of the shareholders
Copy of the company's certificate of incorporation
Memorandum and Articles of Association (for limited companies)
Title deed or lease agreement
Most recent audited accounts (for existing businesses)
Environmental Impact Assessment or Project Brief (for small companies)
No objection letter from ZAWA (for project locating in Game Management Areas or National Parks)
Investment Certificate issued by the Zambia Development Agencyc.

Hotel Licence

The Ministry of Tourism through the Hotels Board may issue a hotel licence to the applicant upon submission of thefollowing documents:
Tourist Enterprise Licence
Health permit and fire safety certificate from the local council
Liquor licence from the local council
The furniture and equipment must be in place and the premises must pass final inspection from the Hotels Board[Zambia’s Investor Guide Handbook, March 2014]

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3.1.5. MINING SECTOR
The Ministry of Mines and Mineral Resources is responsible for the issuance of permits and licences relating to investment in themining sector. The licences and permits issued include large scale mining, small scale mining, prospecting licence, prospecting
permit, retention licence, gemstone licence, gemstone sales certificate, artisan’s mining rights and the reconnaissance permit.
Applications for the above permits and licences must be supported by the following documents:
 Topographical maps of the area
 Certificate of incorporation and articles of association
 Photocopies of passports of directors and shareholders Bank statements and reference letters from applicants’ bank
 Programme of operations and estimated costs
 Statement of mineral deposit in the mining area
3.1.6. THE FINANCIAL SECTOR
The Bank of Zambia, as the Central Bank and an agency for executing government’s monetary policy, is responsible for issuanceof banking licences.
The applicants for a banking licence should meet the following requirements:
 Minimum capital of K104 million for local banks and for international banks is K 520million.
 The minimum capital requirement for none bank financial institutions K250,000 million.
 Complete questionnaire for principal managers and directors
 Disclose any criminal record for all principal managers and directors
 Provide details about principal managers’ experience in banking
The applicants will further be required to submit the following documents:
 Biographical data form
 Business plan with three year financial projections ( Profit & Loss Account, Cashflow and Balance Sheet statements)
 Curriculum Vitae for all principal managers and shareholders Copy of the company’s Certificate of Incorporation
 Copy of the company’s Articles of Association
 Approval by the home country supervisors (usually another Central Bank), if the applicants are foreign registered financial
institution.
3.1.7. THE TRANSPORT SECTOR
The following permits and licences are required in the Transport sector;a)

Air Transport

The Department of Civil Aviation, which falls under the Ministry of Transport and Communications, is responsible forissuance of the Aircraft Licence. The following document will be required to support an application for the licence: Copy of type of certificate
 Certificate of technical data sheet Copy of current certificate of airworthiness Copy of the flight manual or equivalent Complete set of manufacturer’s maintenance, overhaul and repair manual and an illustrated parts catalogue
 Complete set of manufacturer’s service bulletin or equivalent documents relating to the airplane Copy of the crew operations manual Copy of the mass and balance manual Flight test reports for the avionics systems and the aircraft Electrical load analysis covering all services
 Complete set of wiring diagrams covering all radio and electrical installations
 Copy of the Master Minimum Equipment listb)Road Transport
The Road Traffic Department may issue the road service licence upon submission of the motor-book, the company
certificate of incorporation, the motor vehicle examiner’s report and bank statement.

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3.1.8. THE ENERGY SECTOR
The Energy Regulations Board is responsible for issuance of licences in the energy sector. Applications for energy licences should
be supported by the following documents:
Five year business plan
Current and latest audited financial statements
Details of any expected subsequent substantial capital outflows including major decommissioning costs
Estimates of net annual cash flows
3.1.9. HEALTH SECTOR
Investors in the health sector are required to obtain a certificate from the Medical Council of Zambia (MCZ). Applications for thecertificate should be supported by the following documents:
Certificate of incorporation
List of Directors
Qualifications of paramedical and logistical staff that should be registered and having practicing licence with MCZ.
The MCZ would inspect the premises, equipment and protective wear prior to issuance of the certificate.
3.1.10. EDUCATION SECTOR
Potential investors in the education sector are required to obtain a certificate from the Ministry of Education. The supporting
documents for the certificate include the certificate of incorporation and qualifications of the teaching staff. The Ministry of education
officials would inspect the building premises and the teaching facilities prior to issuance of the certificate.
3.1.11. TELECOMMUNICATIONS SECTORThe Zambia Information Communication Technology Authority (ZICTA), which falls under the Ministry of Transport andCommunications, is responsible for issuance of Radio or Telecommunication licences. Applications for the licences should be
supported by the following documents:
Certificate of Incorporation
Business Plan
Detailed description of the nature of the service, if not indicated in the business plan
Audited Accounts
Return on allotment shares
Bank reference letter
3.1.12. OTHER SECTOR PERMITS AND LICENCES
There are also a number of other general permits and licences as follows;a)

The Project Brief and Environmental Impact Statement

Most projects in all sectors other than the service sector require authorization from the Zambia Environmental
Management Agency (ZEMA). It is a requirement under the Environmental Protection and Pollution Control Act (EPPCA)
Cap 204 of the Laws of Zambia that before a project is undertaken, an Environmental Project Brief (EPB) or an
Environmental Impact Statement (EIS) is submitted to ECZ to ascertain its impacts on the environment. A Decision Letter
will be issued by the ECZ when they are satisfied that the project will have no negative environmental impact.
b)

Title Deed

Lands Department is responsible for issuance of Title Deeds upon submission of the following documents:
Certificate of Incorporation
Land sketch
Letter of consent from the chief
Recommendation letter from the local councilc)Whole Sale, Manufacturer's and Agents' Licence

Upon submission of the Certificate of Incorporation, the local council would issue the above licences.

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d)

Forest Concession Licence

The following documents are required to support an application for the above licence:
Letter of consent from the local chief and letter of consent from the local council
Letter of recommendation from the respective Principal Extension Officer
Company's Certificate of Incorporation
Map of the area of operation
Plan of operation
Bank statement to prove that the applicants have more than K10, 000, about US$1667.
The applicants must be able to pay for a minimum of 200 to 600 trees and havef adequate machines and equipment.
3.2. TAXATIONThe Ministry of Finance and National Planning is responsible for the formulation of tax policy, in Zambia and the implementing agency is theZambia Revenue Authority (ZRA). The legislative framework relating to the regulation and administration of the taxation is provided for in the
Income Tax Act 1966, as amended. The source of income and residence are the basis for liability to tax under the Zambian tax regime. The
Income Tax Act requires every person (embracing every business entity, enterprise or individual) receiving income liable to tax under the Act
to notify the ZRA, in writing, accordingly within thirty (30) days from the date of first receiving such income and the Act also provides forpenalties for failure to give the necessary notice. The tax year (charge year) runs from 1st January to 31st December of the following year.
The principal taxes include Direct Taxes (notably Corporate Tax, Pay-As-You-Earn and Other Personal Income taxes), Customs and Excise
duties, Value Added Tax (VAT), Property transfer tax and Mineral royalty (Mines and Minerals Act 1995).
3.2.1. Corporate Tax
The Corporate Tax applicable to the different categorizes of business are as follows;
Category
Mining Operations
Manufacturing and other companies
Charitable organizations
Farming
Non Traditional exports
Chemical manufacture of fertilizer
Trust, deceased or bankrupt estates
Rural Enterprises
Business enterprises operating in a priority sector under the Zambia
Development Agency Act, 2006 amended 2014
Banks and Mobile Phone Companies: First K250,000
Above K250,000
3.2.2. Personal Income Tax

Rate
30%
35%
15%
10%
15%
15%
35%
Tax chargeable reduced by 1/7 for first 5 years
0% for the first 5 years
Rate reduced by 50% from years 6 to 8 years
Rate reduced by 25% from 9 to 10 years
35%
40%
Double Taxation Agreements

Personal income tax is levied in the range of 25-35 %. The
maximum rate applicable to farmers is 15 %. Employers are
required to register and operate a Pay-As-you-Earn (PAYE)
scheme under which they are required to deduct the appropriate
tax from the emoluments of liable employees and remit the tax tothe Zambia Revenue Authority. Employers are obliged to deduct
such tax and remit it to ZRA.

Some eligible taxpayers find themselves liable to tax in morethan one country or territory in respect of the same income.
The predicament of international Double Taxation may
adversely affect the international flow and mobility of human,financial and investment resources, thus the international
community has devised a mechanism to prevent, eliminate or
mitigate the incidence of Double Taxation.

Emoluments paid or payable to an expatriate employee for work
performed, carried out or for services rendered in respect of his
employment in Zambia are liable to tax and should be subjected
to deduction of PAYE, notwithstanding the fact that such
emoluments are paid or payable outside Zambia or are paid or
payable by a person who is resident outside Zambia. Employers
are further required to submit annual PAYE tax returns, at theend of every charge year, on a prescribed ZRA form.

The countries that Zambia has signed Double Taxation
Agreements with include Canada, Denmark, Finland, France,
Germany, Holland, India, Ireland, Italy, Japan, Kenya,
Mauritius, Norway, Romania, South Africa, Sweden, Tanzania,
Uganda, United Kingdom, Yugoslavia and Zimbabwe. In
principle, double taxation agreements enable offsetting tax
paid in one of 2 countries against the tax payable in the other,in this way preventing double taxation.

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3.2.3. Value Added Tax (VAT)
VAT is levied at 16%. Some specified goods and services are zero-rated or exempt. Registration for VAT purposes is mandatoryfor every dealer in or supplier of standard rated and zero-rated goods and services, as defined in the VAT Act No. 4 of 1995 (which
replaced sales tax), whose taxable turnover exceeds K800 per annum. Voluntary registration is acceptable for dealers whose
turnover falls below the stipulated minimum turnover.
The Value Added Tax (VAT) of 16 percent applies to both goods and services, of domestic production and those that are imported.
VAT is levied on the c.i.f. value plus customs tariff. Exemptions from VAT include social services such as health, education, andfuneral services. Registered suppliers or dealers are required to submit VAT returns monthly within 21 days of the prescribedaccounting period unless they have been allowed the option for extended tax period. Late or failure to submit returns, including nil
returns, attracts penalties. Input VAT can be claimed within a period of three years from the date of the tax invoice or otherdocumentary evidence. The period in which input VAT, incurred prior to the date of VAT registration, can be claimed is 3 months.
3.2.4. Customs Duty
There are three categories for import duties: 25% mainly for finished products, 15% for intermediate goods and 0 to 5% for raw
materials and capital goods
3.2.5. Withholding Tax
The applicable withholding tax rates are as follows;
Category
Dividends for individuals and companies (Final Tax)
Dividends for companies carrying on mining operations
Interest on GRZ bonds (Final Tax for Individuals and Exempt Organizations)Interest for individuals (earned from bank or building societies savings and deposit accounts), (Final
Tax)
Interest on Treasury Bills for Individuals (Final Tax)
Interest on Treasury Bills (Final Tax for Exempt Organizations)
Other Interest
Royalties, Management and Consultancy Fees
Rents
Commissions
Public Entertainment Fees for Non Residents (Final Tax)
Non Resident Contractors

Rate
15%
0%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%

Note: When interest is awarded by the Courts of Law it is still regarded as “Interest” and withholding tax is deductible in accordancewith the appropriate rates as above. The term “Royalty” includes leasing and therefore leasing income is subject to withholding tax.
3.2.6. Royalty Tax
The applicable withholding tax rates are as follows;
Category
Mining of Base Metals
Other Mining
Non Mining

Rate (%)
3% of nominal value
Gemstones, 5% of nominal value
Not Applicable

3.2.7. Other Levies and Charges
Zambia levies excise duties on certain products at rates ranging from 3 percent to 145 percent. The excise duty is collected onmineral water, cane and beet sugar and some derivatives, beverages, tobacco and some derivatives and substitutes, electricity
and petroleum.

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3.3. IMPORT AND EXPORT CONSIDERATIONSBusiness enterprises have to be aware of the import and export procedures and other international trade considerations in the countrya) Customs Clearance and Valuation
In order to clear goods through Customs, an importer must present the usual commercial documents such as bill of lading, airway
bill and commercial invoice. The Import Declaration Form is used for statistical purposes, and no fee is required. For goods to becleared at the border, the importer uses the Zambia Revenue Authority (ZRA) form CE 20, the standard form for entry and exit.
Zambia is using the Automated System for Customs Data and Management (ASYCUDA). Customs clearance can beaccomplished within hours. However incomplete forms and other difficulties, e.g. lack of supporting documents, can result in
substantial delays.
b) Tariff Structure
Zambia applies tariffs on the c.i.f. (cost, insurance and freight) basis. Customs tariffs are calculated on the basis of the dutiablevalue, based on the WTO Agreement on Customs Valuation. Most tariffs are ad valorem, but a few specific tariffs remain. Zambia
uses the international harmonized system. Zambia’s tariff schedule is structured around four tiers: 0 %, 5 %, 15% and 25 % ratesof duty. Virtually all raw materials and most industrial or productive machinery fall within the 0 and 5 percent tariff categories, whilemost imported intermediate goods are subject to 15 percent, and imported final products are rated at 25 percent. Zambia’s simple
average import tariff is about 14 percent.
c) Import Restrictions
Import prohibitions are maintained for environmental, health and security reasons. Import licensing is required for most agricultural
products. Zambia does not currently apply trade sanctions.
d) Sanitary and Phytosanitary Regulations
Sanitary and phytosanitary regulations are applied to imports of live animals, plants and seeds. A sanitary certificate from theexporting country is required as a prerequisite to the issuance of the veterinary permit. Food imports must satisfy the provisions of
the Food and Drugs Act of September 1978 which requires packaging and labeling requirement for food, and standards for maize
samp, rice and bread exist.
e) Export Procedures
Exporters must complete an export declaration form (standard customs authority form ZRA CE 20, mainly for statistical purposes.
An original commercial invoice and a packaging list for shipment should accompany the form CE20. An airway bill or bill of lading
for transportation of exports should be obtained either from the freight forwarder or the transporter being used. Zambia has noexport taxes, charges and levies.
If there are preferences that are being claimed in the exporting market (e.g., reduced tariffs), then an appropriate stamped
certificate of origin, from the ZRA is required. COMESA, SADC, EU and AGOA textiles have different certificates of origin.
If the good is a commodity covered by the Veterinary Department, a sanitary/phytosanitary certificate is needed. A phytosanitarycertificate is obtained from the Mount Makulu Research Station for seeds, stems, and fruits.
A very limited number of goods require a special export permit. Gemstone exports require a permit from the Ministry of Mines;
timber requires a timber verification certificate from the Forestry Department.
f) Regional Agreements
The Common Market for East and Southern Africa
The Common Market for East and Southern Africa 1 (COMESA) has been operating, in one form or another, since 1981.
Economic integration is envisaged to progress from the Free Trade Area (FTA) to an economic monetary union. The FTA
became operational on 1st November 2000 with nine participating countries. The COMESA FTA is an agreement among
members not to apply customs duties or charges on goods traded amongst themselves. The eligible goods for duty-freetreatment must meet the agreed upon Rules of Origin. Members also agree to eliminate all non-tariff barriers to trade
between them. The nine member countries that are implementing zero tariffs are Egypt, Sudan, Kenya, Djibouti, Malawi,
Madagascar, Mauritius, Zambia and Zimbabwe.
1

COMESA is composed of 19 members: Burundi, Comoros, Democratic Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Kenya, Libya, Madagascar, Malawi,
Mauritius, Rwanda, Seychelles, Somalia, Swaziland, Uganda, Zambia and Zimbabwe.

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A COMESA Certificate of Origin is required for each consignment of goods and is obtained from the Revenue Authority inrespective member countries.
The Southern Africa Development Community
Members of the Southern African Development Community (SADC), comprising 14 countries2, signed a Trade Protocol,
which calls for the implementation of a Free Trade Area. Each country has negotiated two reduced tariff schedules. One
schedule is applicable only for South Africa and another schedule for all other SADC members. Zambia’s implementationof her offer, which came into effect on 30th April 2001, is provided to those countries that provide Zambia with the SADC
reduced tariff schedule.
The tariff schedule applicable to SADC members, with the exception of South Africa, has three categories. Categories A
are those products which go to zero-duty immediately upon implementation. The tariff for Category B products gradually
goes down to zero-duty over a period of eight years, and the tariff of Category C products reaches zero-duty twelve years
after implementation. Category C products are known as sensitive products, and include for Zambia meat and dairy
products, tea, some flours, raw sugar, cement, textiles and clothing, and motor vehicles. A SADC Certificate of Origin isrequired for each consignment of goods and is obtained from the Zambia Revenue Authority.
3.3. LABOUR CONSIDERATIONS
Zambia has abundant reserves of unemployed labour force comprising both skilled and unskilled personnel. Unemployment levels are higher
in urban than rural areas. The high level of graduate turnout from the country’s high schools, colleges and universities has not matchedemployment generation opportunities from private and public sector investment. The availability of both skilled and unskilled labour thus
exceeds available employment opportunities.
a) Employment Permits For Expatriate Labour
Employers seeking to employ expatriate staff are required to apply for work permits from Immigration Headquarters. Such permits
are usually issued for an initial period of one year with provision for subsequent extensions or renewals. Companies that hold an
Certificate of Registration and invest a minimum of US$ 250,000 and employs a minimum of 200 employees shall be entitled toInvestors permit for up to five expatriate employees. The fees relating to work permits are indicated below:
Employment Permit
Issuance
RenewalReplacement
Addition of name to permit
Variation
Issuance
RenewalDuplicate

Temporary Permit

Study Permit

Issuance
Duplicate
RenewalK3, 000 (US$ 500)
K3, 500 (US$ 583)
K3, 000 (US$ 500)
K 600 (US$ 100)
K1, 500 (US$ 250)

Issuance
RenewalVariation
Replacement
Duplicate

K4, 000 (US$ 667)
K3, 500 (US$ 583)
K3000 (US$ 500)

Issuance
Duplicate
Variation

K1, 500 (US$ 250)
K1, 500 (US$ 250)
K2, 000 (US$ 333)

Issuance
Duplicate
RenewalInvestors Permit
K2, 000 (US$ 333)
K2, 500 (US$ 417)
K2, 500 (US$ 417)
K2, 500 (US$ 417)
K2, 000 (US$ 333)
Resident Permit
K4, 000 (US$ 667)
K4, 000 (US$ 667)
K3, 000 (US$ 500)
Visiting Permit
K1, 000 (US$ 167)
K1, 000 (US$ 167)
K1, 500 (US$ 250)

Payments for the above fees must be made by bank certified cheques and made payable to the Director General of Immigration.
Cash payments are not acceptable. The conversion of Zambian Kwacha to US dollar is based on an exchange rate of USD 6.
b) Labour Relations And Regulations
The Department of Labour, which falls under the Ministry of Labour and Social Security, is responsible for formulation of labour
policy. The department administers the statutes governing employer/employee relations. The major pieces of legislation relating to
the labour market in Zambia include:
The Employment Act Cap 268 - is the basic employment law and provides basic employment contractual terms such as:
2 SADC member countries are Angola, Botswana, Democratic Republic of Congo, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, South Africa,

Swaziland, Tanzania, Zambia and Zimbabwe.

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minimum contractual age
establishment of employment contracts
settlement of disputes arising from such contracts of employment
the appointment of Labour Officers and other staff for the administration of the Act
certain conditions of employment such as ordinary leave, sick leave, maternity, redundancy and welfare of
employees
The Industrial and Labour Relations Act Cap 269 - The Act provides for:the conduct of industrial relations
the establishment of workers/employers organisations, their registration and administrationcollective bargaining
Settlement of dispute through conciliation and arbitration by the Industrial Relations Court, established under the Act.
Consultative Machinery
The Zambia Federation of Employers (ZFE), an umbrella organisation for employers, articulates the interest of employers. ZFE isrepresented at the Tripartite Labour Consultative Council, a body comprising the representatives from Ministry of Labour andSocial Security and the unions (through an umbrella body, the Zambia Congress of Trade Unions - ZCTU).
The Minimum Wages and Conditions of Employment Act Cap 276 - The Act enables the Minister to determine minimum
conditions of employment for categories of employees not effectively covered through collective bargaining. Suchemployees include general workers, drivers and clerks.
Employment of Young Persons and Children Act Cap 274 - The Act provides protection for young persons and children
in the employment relationship. It is the major law against child labour and abuse.
Employment (Special Provisions) Act Cap 270 - This is an enabling Act and may be activated only when a state of
emergency is in place. Under this Act various regulations may be promulgated with regard to labour and employment.
c) Working Conditions
There are normally two categories of employees namely the unionised and non-unionised (management) staff. Conditions ofservice for non-unionised employees are normally fixed by top management, while those for unionised employees are negotiatedthrough collective bargain / agreement. The Minimum Wage and Conditions of Work Act provides for machinery for determining
statutory minimum wages and other conditions of employment in industries or companies where conditions of employment are notregulated by a free collective bargaining system.
d) Basic Salaries, Wages and Allowances
Allowances, which are commonly added to the basic salary, include:
Housing
Transport
Children's medical and education
Water, electricity, holiday travel (usually for senior management staff)
All allowances are taxable at the same rate as the basic salary.
Other common non-cash benefits may include: transport to and from work, subsidized meals in staff canteen and sporting andrecreation facilities.
e) Pensions and Life Insurance
Membership of a pension scheme may be a condition of employment and most employers maintain a pension scheme for theiremployees with the National Pensions Scheme Authority (NAPSA). Employers may establish or join other pension schemes under
the Pension Scheme Regulation Act. Insurance companies that offer pension schemes include:
The Zambia State Insurance Corporation
Madison Insurance
Professional InsuranceLife insurance is normally the responsibility of individual persons.

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Page 19f) Medical Coverage and Maternity Benefits
Employers are obliged, by the Minimum Wages and Conditions of Employment Act, to grant an employee full pay should illness
make the employee unable to work, subject to production of a certificate from a registered physician. The maximum period forwhich such benefit may give is three months at full pay, followed by three months at half pay. Some employers provide health andmedical coverage through membership to private clinics to which the employee and employer contribute equally. The Act also
requires that maternity leave, for female employees, be paid up to 90 days provided such female employees have worked for aminimum of twenty four months with their employers.
g) Housing
The Employment Act requires employers to provide to employees one of the following:
Housing or housing allowance in lieu thereofHouse loan or advance towards the purchase or construction of a house
Guarantee facility for a mortgageh) Working Hours
The normal working hours is 40 hours per week for office workers and 45 hours per week for factory workers. Office hours arenormally from 08:00 hours to 17:00 hours Mondays through Fridays and 08:00 hours to 13:00 hours on Saturdays (for mostcompanies outside the retail sector). The normal weekly hours should not exceed 48 hours under the Minimum Wages andConditions of Employment Act.
Overtime work should be paid at the following formula; Saturdays, Lunch hours and after 17 hours - Basic Pay multiplied by 1.5 divided by 160
 Sundays and All Public Holidays - Basic Pay multiplied by 2.0 divided by 160i) Paid Holidays
Employers are obliged, under the Minimum Wages and Employment Act, to grant paid leave of absence of not less than 24 days
annually. It is, however, a normal practice for employers to provide employees with more leave days than that prescribed in the Act
depending on the rank and nature of the employee's job.
j) Special Leave
Employers are obliged, under the Minimum Wages and Conditions of Employment Act, to grant an employee 7 days' paid leave on
the death of an employee's spouse, child, mother or father. The Act also obliges the employer to provide for a funeral grant for astandard coffin, cash and mealie meal in the event of death of an employee, spouse registered child or dependant of theemployee.
k) Termination of Employment
A contract of employment may be terminated under the Zambian law through:Resignation of Dismissal
Normal retirement or medical discharge
Expiry of contract
Redundancy
Frustration, such as death
An employer is obliged, under Section 26A of Statutory Instrument No. 15 of 1997, to afford an employee the opportunity to beheard prior to termination of the contract of employment if the termination is on grounds related to the employee's conduct or
performance. This obligation on the part of the employer is in conformity with the International Labour Organisation Convention.
The Zambian law, further, provides for the minimum benefits payable to the affected employee, and requires payment of full wages
for an employee declared redundant until the redundant benefits are paid.
l) Redundancy Benefits
The employer is obliged to pay at least one month's notice and redundancy benefits of not less than two months' basic salary foreach completed year of service.
m) Equal Opportunities
The Zambian law and practice prohibits discrimination on the basis of race, tribe, political opinion, colour, creed or sex.
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3.4. LAND CONSIDERATIONSThere are two categories of Land in Zambia: These are:State Land - comprising only 6% of land in Zambia. The land is zoned into residential, commercial or industrial use by theDistrict Councils according to their jurisdictions
Customary Land - Approximately 94% of all land in Zambia is held under this system of tenure. Such land falls under thejurisdiction of the traditional Chiefs.
3.4.1. Systems of Tenure
There are only two types of tenure in Zambia. These are leasehold and customary tenure. Zambia has no freehold system of tenure.
The leasehold tenure runs for 99 years and is renewable for further 99 years. Further renewal possible if there is no breach of theconditions in the existing agreement. Land in the customary area can be converted to leasehold – thus allowing it to be used ascollateral. Under the 1995 Act, land now has a value and can be sold even without improvement on the land.
3.4.2. Land Acquisition and Transfer
The following are the ways in which land can be acquired and transferred in Zambiaa)Acquisition of State Land by Non Zambians

A non-Zambian can acquire land under following conditions;
He / She is a permanent resident in Zambia
He / She is an investor within the meaning of the ZDA Act or any other law permitting investment in Zambia
In exceptional cases by Presidential consent in writing
A person registers a company under the Companies Act, with no less than 75% Zambian shareholding.
Title Deed will be issued in the name of the registered company.
Under a short term tenancy of not more than 5 years
If the person is granted concession or right – under the National Parks and Wildlife Act.
Before a land can be bought or sold ‘State Consent’ must be obtained. The consent is issued by the Commissioner of Lands
on application. If consent is not granted within 45 days of filing the application, the application is deemed to be granted. If
consent is refused, the reasons for refusal must be furnished to the applicant within 30 days.
Acquisition of land in an area designated as State Land will require consent of relevant District Council. Land, which does not
fall within the jurisdiction of any council, can be alienated upon direct application to the Commissioner of Lands. He will thenmake a formal offer to the applicant, which will contain similar conditions to those obtaining in the offer made for an applicationof land situate in the Customary Areab)

Acquisition of Customary Land

In order to acquire land in customary area one will require;
The written consent of the area Chief
Approval of District Council in the area
Additional approval from the Director of National Parks and Wildlife, if the land is in a Game Management Area
These approvals once obtained should be submitted to the relevant District Council, which in turn will submit the documents to theCommissioner of Lands. The Commissioner will then make formal offer to the applicant. The letter of offer will stipulate among otherconditions:
The Consideration Fee - This is not a fixed amount and is dependent upon locality, services provided by the state or council
and other related factors,
Survey Requirements - This can be carried out by private or governmental Surveyor. Submission of a legal
diagram or plan attached to the lease agreement is a mandatory requirement prior to issuance of Certificate of Title
Preparation Fee - The office of Commissioner of Lands charges fees for preparation of lease. These fees are fixed by statutory
instrument, but are subject to change
Registration Fee - charged by the Lands and Deeds Registry before lease is registered and certificate issued
Property Transfer Tax – currently 2.5 % of the value of land is paid to the Zambia Revenue Authority by the vendor. No tax ispayable where land is acquired from the State.

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Upon acceptance of the offer and payment of these charges, a 99 year lease, to transfer the title will be prepared and if the land isalready surveyed the title deeds will be issued within 60 days, if not surveyed than, the process can take up to 3 months or more.
c) Purchase of Private Land
Land in private ownership can be bought and sold and title deeds issued by the Commissioner of Lands. In all instances ‘State
Consent’ will have to be obtained by the vendor before title deeds can pass to the purchaser. Before a land can be bought or sold‘State Consent’ must be obtained. The consent is issued by the Commissioner of Lands on application. If consent is not granted
within 45 days of filing the application, the application is deemed to be granted. If consent is refused, the reasons for refusal mustbe furnished to the applicant within 30 days.
3.4.3. Lands Tribunal
The Land Act of 1995 also provides for establishment of a Lands Tribunal to speed up the resolution of land disputes. The Tribunal
is headed by a person who is qualified to be a judge of the High Court. Decision of the Tribunal is subject to appeal to the Supreme
Court within 30 days of the decision.
3.4.4. Lands Available for Investment
ZDA is in the process of setting up land banks for easy access to land available for investment in the priority sectors. The landbanks comprise of already demarcated plots and the process of acquiring these plots is fast tracked from application for the land on
behalf of the licenced investor, to approvals from the local authorities, up to the Commissioner of Lands. The following land
categories are available for investment in Zambia.
a) Agricultural Land
The Government has embarked on a land development programme which involves opening up new farming blocks forcommercial development and expansion of the agriculture sector. As at December 2010 the following farm blocks wereidentified for potential investors:
Farm Block
Nasanga
Kalumwange
Luena
ManshyaMikelenge/Luma
Musakashi (SADA)
Muku
SimangoMwase-Phangwe

Province
CentralWestern
LuapulaNorthern
North-Western
Copper-belt
LusakaSouthern
Eastern

District
Serenje
Kaoma
Kawambwa
Mpika
Solwezi
Mufulira
Kafue
Livingstone
Lundazi

Size (Ha)155,000
100,000
100,000
147,000
100,000
100,000
100,000
100,000
100,000

Each farming block is designed to have at least one core large-scale farm (core venture) of 10,000 hectares, several
commercial farms of 1,000 to 5,000 hectares and small farm holdings of between 30 to 3000 hectares preferably underout grower arrangements. Farm blocks provide both local and international investors ready access to already surveyed
land for agro productions purposes. Currently, the government has identified three priority Farms Blocks - the Nasanga,
Kalumwange and Luena blocks. For these three, the government is providing and installing basic infrastructure andfacilities such as trunk roads, bridges, electricity, dams, schools and health centres. Other farm blocks above will be
developed in stages.
b) Industrial Land
Industrial land in the capital city Lusaka is located on the western part of the city. Every city in Zambia is zoned anindustrial area where all manufacturing activities can take place. It is also where an investor wishing to set up an industry
can do so. In order to expand the country’s manufacturing base and enhance national competitiveness, the Governmentis establishing industrial parks and will extend tax incentives under the ZDA Act to developers of, and investors in MultiFacility Economic Zones. Two types of MFEZ are being promoted: Production MFEZs for manufacturing related
businesses and Export Trade MFEZ for commercial trading, warehousing etc. to exploit export markets.
In addition, developers of industrial parks will qualify for the above incentives if:
The layout of the development plan is approved by the relevant planning authority;
The park to be developed is at least 15 acres in size;
The park will have paved roads; andWater and electricity supply within the park is provided.

[Zambia’s Investor Guide Handbook, March 2014]

Page 22

CHAPTER FOUR – LIVING IN ZAMBIA
4.1. FIRST VISIT CONSIDERATIONS
The following should be taking into consideration when visiting Zambia.

a) Visa Applications
Obtaining a visa is generally straight forward, provided that all the required documentation is available. Nationals of Common
Market for Eastern and Southern Africa (COMESA) and Commonwealth member countries generally do not require visa to visit
Zambia. However, nationals of following Commonwealth countries do require visas; The Gambia, Ghana, India, Pakistan, Papua
New Guinea, Sri Lanka and United Kingdom.
The visas may be obtained from any Zambian High Commission and Embassy overseas. It is also possible to obtain a Visa at
Zambia entry points for some specified foreign country nationals (e.g. UK and the USA).
Furthermore potential investors can obtain a visa at the point of entry by requesting ZDA to make application on their behalf andmust send a scanned copy of their passport showing picture and details of passport holder. It should be noted that a work permit isrequired before any foreign national can take up employment in Zambia.
All resident expatriates must obtain Re-Entry Permit prior to going out of Zambia. The said permit can be obtained from theimmigration office on Cairo Road and will be valid for 90 days.

b) Vaccinations
Cholera: required if passengers are coming from an infected zone.
Yellow Fever: required only if passengers have been in an infected zone a week prior to their arrival in Zambia.
Anti-Malarial Precaution: highly recommended that visitors take anti-malarial medication before coming to Zambia. Pleasecontact competent medical authority in your country for appropriate advice.
4.2. BANKINGa) Banking Services
Zambia is served by a number of domestic and international banks which are playing a very positive role in economic development. A
list of these banks is provided in appendix 1. The currency is the Zambian Kwacha. The highest denomination bank note is K50,000.
The commercial banks operating in Zambia have a well distributed branch network, and automated teller machines (ATMs) across thecountry.
All major credit cards are accepted in urban areas. ATM facilities are provided by commercial banks. Visitors with VISA and VISAElectron cards draw cash from VISA ATM’s in Zambia. Traveler’s cheques (TC) and hard currency bank notes can be cashed at banks,large hotels or bureau de change. (Note: proof of purchase of TCs is prerequisite to cashing at these outlets).
b) Monetary System
Currency: Zambian Kwacha (ZMW), 100 Ngwee = 1 ZMKDenominations: Notes: K2, K5, K10, K20, K50, K100,
Coins:
5n, 10n, 20n, 50n, K1
There are no restrictions on importation of foreign currency into Zambia. The only requirement is that all cash and travellers chequesshould be declared on Customs Form T2 available from customs officers at the port of entry.
The Zambian Kwacha floats freely against the major world currencies including the US Dollar, British Pound, Euro and South African
Rand. There are no restrictions on foreign currency dealings (proof of travellers cheque purchase is needed) and can be changed overthe counter in any bank and at the numerous Bureau de Change. ATM machines are located outside the banks as well as at the
Shopping Malls.
4.3. HOUSING
Zambia is safe and friendly nation where foreigners can feel at home and go about their lives in comfort and security. Availability of suitable
expatriate accommodation is good in most urban areas. Quality accommodation include a 3-bedroomed, mostly unfurnished detached house[Zambia’s Investor Guide Handbook, March 2014]

Page 23

standing in its own plot, often with a swimming pool and full security provisions. Full range of furniture is available from local suppliers and it
is also possible to have it made to order from quality Zambian wood at reasonable cost.
Furnished properties can be found including opportunity to rent a flat. New arrivals are recommended to contact reputable estateagents/realtors, who are listed in yellow pages as well as in a monthly publication called the Lowdown or in the daily newspapers. Typicalrentals are:
One bedroom house/apartment – USD 500 and above
Two bedroom house/apartment – USD 1,500 and above
Three bedroom house/apartment – USD 2,000 and above
One house within a housing complex with security – USD 3,000 and above
4.4. HEALTH
Zambia is on a high plateau (1,280 above sea level) is a fairly healthy place to live. Tap water in homes and hotels is treated but asprecautionary measure should be boiled or chlorinated before drinking. There are many good privately run clinics and hospitals in Lusaka
including good dental clinics for normal health problems. Super specialist medical centres are being developed and encouraged.
4.5. EDUCATIONThe education system in Zambia is comprised of Primary and Secondary Schools, and University education.
a)Primary and Secondary School

The state educational system is Zambian oriented and therefore, expatriate parents must look for private schooling for theirchildren. There are satisfactory private infant, primary and secondary schooling available in Lusaka and other parts of Zambia.
The schools commonly used at present by the international community are:
The International School of Lusaka (ISL)
Baobab College
The American International School
The Lusaka International Community School (LICS)
The French School
British International School
Italian International School

Other schools include Chengelo Secondary School in Mkushi, Simba International School in Ndola, and Musikili Primary School in
Mazabuka, which all have provisions for day scholars and boarders. Furthermore there are many nursery schools for children
between 2 and a half to 6 years, which are mostly privately run and have a good reputation.
b)

Universities

There are three state-run universities in Zambia, one in Lusaka, one in Kabwe (Central Province) and another in the Copperbelt
town of Kitwe. In addition, there are various other tertiary level institutions including the Zambia Institute of Chartered Accountancy
Studies (ZICAS) in Lusaka as well as a number of private universities.
4.6. CLOTHING
For business/office formal attire is the norm-ties and/or jackets or suits. For the rest European summer clothing is ideal. It can get very cold in
the evenings around June and July, so bring warm clothing. Tracksuits are very useful when temperatures fall in the evening with shorts andtee shirts worn during the day. Temperatures can vary considerably during the rainy season. At formal functions dress tends to be casual
although Evening Dress and Lounge Suit are often the norm. Women should be cautioned against wearing very short shorts. There are good
tailors available who can make clothes for ladies at very reasonable cost.
Lusaka and the main urban centres are well provided with shops selling clothing, shoes of all standards and quality though it might beadvisable to bring plenty of everything especially baby clothing and sports clothes and good walking shoes for trips in the bush. During rainyseason raincoats and umbrellas are quite useful.
4.7. SHOPPINGThe cost of living in Zambia is lower than most developed countries and though some imported goods, such as electrical or spare parts canbe more expensive but are readily available in urban areas. There are a good variety of foodstuffs available from well-stocked supermarkets
and mini-markets. Meat, chicken and eggs are of excellent quality, plentiful and reasonably priced. A wide variety of both local and imported[Zambia’s Investor Guide Handbook, March 2014]

Page 24fresh fruits as well as fresh vegetables are plentiful. Beers, wines and spirits are easily available. Chemists, stationers and bookshops arewell stocked. There are excellent bakeries and patisseries.
4.8. LEISURE ACTIVITIES
Activities such as keep-fit, aerobic, weight training, golf, tennis, swimming training, bowls, squash, rugby, horse riding and polo are available
in Zambia. It might be necessary to bring your gear. There is an Ornithological Society (bring your own binoculars), a Wildlife Society and aMusic Society (need to bring your own instrument). Social life tends to revolve around the various clubs and private entertaining. Lusaka has
a very good selection of restaurants. Zambia has ample opportunity for camping and the scenery is beautiful. Also there are great
opportunities for fishing. Weekend breaks are possible at safari lodges outside Lusaka or Kafue National Park or Lake Kariba. The world
famous Victoria Falls and the connecting gorges provide best white-water rafting in the world as well as access to highest commercial bungijump in the world, and also has a unique distinction to provide walking safaris.
4.9. TRAVEL AND ACCOMMODATION
Airlines - There are direct international flights into Lusaka from, Johannesburg, Dubai, Amsterdam, Nairobi, and Lilongwe as well
as from the Copper-belt town of Ndola to Johannesburg and Nairobi. Direct international flights are also available from
Johannesburg into the tourist town of Livingstone. For the businessperson who cannot fit his/her busy schedule into designateddaily flights, it is possible to charter a plane from reputable companies. An Airport departure fee of US$20 for international traveland US$8 for domestic travel has to be paid prior to checking in for the flight. In most cases the fee is included in the air-ticket
fare.
Car Rentals - There are a number of car rental companies, which provide luxury cars, including Four Wheel Drive vehicles, both intown and at the Airports.
Driving - Driving is on Left hand side of the road. The legal driving age is 18 years old. All foreign drivers must have anInternational Driving Permit.
Hotels - Zambia has hotels of international standard, which provide first class business and conference facilities. Zambia has anumber of good business five and four star hotels in Lusaka, Copperbelt, Livingstone and Chipata, ranging from US$ 120 to US$
300 per night. Another option is to use guest houses of lodges for short, medium or long staying guests, with or without living roomand cooking facilities (ranging from US$ 70 to US$ 150 per night depending on the facilities).
4.10. BUSINESS HOURS
Zambians use 24-hour clock, in conversation as well as in writing (instead of the “a.m.” or “p.m.”). Normal working hours in government andprivate sector offices are from 8.00 – 13.00 hours and 14.00 – 17.00 hours between Monday and Friday. Banks operate from 8.15 – 14.30
hours between Monday and Friday. Most banks are closed for business at weekends except the first and last Saturdays of each month when
they open from 8.15 –11.00 hours. Supermarkets are open every day until 21.00 hours except until noon on Sunday.
Public Holidays
1st January
12th March
EasterEaster
1st May
25th MayFirst Monday in July
First Tuesday in July
First Monday in August
24th October
25th December

New Year’s Day
Youth Day
Good Friday
Easter Monday
Labour Day
Africa Freedom Day
Heroes Day
Unity Day
Farmers Day
Independence Day
Christmas**Many organizations close shortly before Christmas for “industrial break” and reopen after first week in January.
4.11. GENERAL
The main electricity supply in Zambia is 220 to 240 volts AC 50 cycles. There are voltage fluctuations and occasional power cuts. Powersurge or spike protectors are recommended to prevent damage. Most properties are fitted with square pin 13 amp sockets. The country uses
the metric system for weights and measures. Zambia TV runs on PAL B/G on channels 10 and 20 VHF; there are four channels. However,[Zambia’s Investor Guide Handbook, March 2014]

Page 25

multi-channel satellite TV is available on monthly subscription basis. There are video rental outlets and the British Council provides a video
film rental service. Nearly all cater for VHS video machines. It is worthwhile to bring a good short-wave radio.
The country is 2 hours ahead of GMT. International telephone calls to and from Zambia are reliable with direct dialing (on request with special
deposit) available. The international code for Zambia is +260 and the major city codes include: Lusaka +211; Ndola and Kitwe +212;
Livingstone +213.

[Zambia’s Investor Guide Handbook, March 2014]

Page 26

APPENDIX 1 – REQUIREMENTS FOR OBTAINING A CERTIFICATE OF REGISTRATION
Application for Certificate of Registration
Anyone wishing to apply for Certificate of Registration must submit the following documents
Completed formal application form from the Zambia Development Agency;
Certified copy of certificate of Incorporation/Registration;
Certified copy of certificate of share capital;
Certified copy of a certificate of minimum share capital;
Certified copy of an official list of shareholders and/or directors;
Business plan and/or feasibility study;
Verifiable evidence of project finance;
Brief resumes/CVs for shareholders and/or directors;
Non-refundable application processing fee of K1,280;
Certificate fee of K7,670 (payable only upon collection of certificate).
Any promoter seeking approval to establish an enterprise, under the Zambia Development Agency (ZDA) Act No. 11
of 2006 and Amended 2014, should include in their proposal, a clear and concise statement on how the enterprise, if
approved is likely to contribute to the country’s economic growth and development.
The Certificate of Registration is valid for ten (10) years from the date of issue.
The investor may apply for renewal of the Certificate of Registration before the date of its expiry.
Investment Thresholds;
There is no limit on the amount of investment made but the Act provides for the following limits for special purposes.
US$ 250,000 for the purpose of an Investors Permit (IP) and ; orUS$ 500,000 for the purpose of special tax incentives in a priority sector or product.

[Zambia’s Investor Guide Handbook, March 2014]

Page 27

APPENDIX 2 – PROCEDURES AND REQUIREMENTS FOR OBTAINING AN MFEZ LICENCE/INDUSTRIAL CLUSATER/ RURAL AREA PERMITHow does a company qualify to develop an
MFEZ
Company identifies land for the development of the
MFEZ and seeks approval in principle from ZDA thatarea is suitable

Once approval of suitability is obtained, Company
prepares a master plan of the MFEZ

Company submits application for MFEZ Development
Permit to ZDA, upon payment of K100 (US$17)
Processing fees. Application must demonstrate thatthe project meets the Following:• Investment of not less than US$500,000

ZDA scrutinizes the application with a multisectoral
team of local experts, in consultation with theapplicant company
The application is then submitted to the ZDA Board forapprovalOnce application is approved, ZDA recommends to
the Ministry of Commerce to issue a Statutory
Instrument for declaration of the MFEZ

The projects that will qualify for incentives if located in
the MFEZ include production of the following products
in priority sectors:- Manufacturing- Floricultural and Horticultural products- Processed foods- Beverages and stimulants-Tea and Coffee,- Textile- Cotton, cotton Yarn, Fabrics andGarments- Engineering Products-Copper Products, Iron
Ore, Steel and Cobalt- Leather Products- ICT Products- Health Services- Education Services[Zambia’s Investor Guide Handbook, March 2014]

How does a company qualify tooperate in an MFEZ

Company submits application for an MFEZ
Operator Licence to ZDA upon payment ofK100 (US$17) Processing Fee, andaccompanied by the following documents:• Certified copy of company
registration/incorporation• Certified copy of certificate ofshare capital• Certified copy oflist ofshareholders and/or directors• Business Plan and/ or feasibility
study• Verifiable evidence of project
finance• Brief
resumes/CVs
forshareholders and /or directors• Letter from MFEZ Developer
welcoming the project to belocated in the MFEZ/industrial
cluster or rural area
• Clear statement on how the
project, if approved will contributeto the country’s economic growthand development
The application is then submitted to the ZDA
Board for approval

Company qualifies for incentives if its :Investment is to the value of US$500,000 or
more
Investment is in a priority sector

Once application is approved, the ZDA Board
issues applicant company with an MFEZ
Licence

Page 28

APPENDIX 3 – BANKS IN ZAMBIA
A. International Banks
1.

2.

Access Bank Zambia (Nigeria). Head Officecontact number: 211 260 227941. Email:infor@accesszambia.com.
Website: www.accesszambia.com
African Banking Corporation (Zimbabwe). Head
Office contact numbers: 211 260 257970-76,
Email: abz@africanbankingcorp.com. Website:www.africanbankingcorp.com

3.

Africa Development Bank (Inter-GovernmentalBank). Head Office contact number: 211
257868/9, Email: afdb@afdb.org.
Website: www.afdb.org

4.

Bank of China Zambia (China). Head Officecontact numbers: 211 260 238697, 238696,
238690, Email: bankofchinazambia.com.
Website: www.bankofchinazambia.com

5.

Barclays Bank Zambia Limited (United
Kingdom). Head Office contact numbers: 211
260 228858, 220713, 220724. Email:infor@barclays.co.zm. Website:www.barclaysbankzambia.co.zm

6.

Cavmont Bank (Cameroon), Head Officecontact numbers: 211 260 229508/12. Email:infor@cavmont.com.zm. Website:www.cavmont.com.zm

7.

Citibank Zambia Limited (United States). Head
Office contact numbers: 211 260 229025-8,
Email: infor@citi.com. Website:www.citibankzambia.com

8.

Eco Bank from (Togo), Head Office contact
number: 211 260 367315. Email:infor@ecobank.com. Website:www.ecobank.com

9.

First National Bank (South Africa). Head Officecontact numbers: 211 260 366800. Email:
fnb@fnbzambia.co.zm. Website:www.fnbzambia.co.zm

10. International Commercial Bank (Malaysia).
Head Office numbers: 211 260 368700-2
Email: infor@icb-zambia.com
11. Intermarket Banking Corporation. Phone: 211
227519 intermakert@intermaketbank.co.zm,
Website: www.intermarket.co.zm[Zambia’s Investor Guide Handbook, March 2014]12. Stanbic Bank Limited (South Africa). Head
Office contact numbers: 211 260 227438/40
Email: stanbic@stanbic.co.zm, Website:www.stanbiczambia.co.zm
13. Standard Chartered Bank Zambia (United
Kingdom). Head Office Tel: 211 260 229242,
customer.first@standardchartered.comWebsite:
ww.standardchartered.co.zm
14. United Bank of Africa (Ghana), Head Officecontact numbers: 211 260 967 889779, Email:infor@ubagroup.com. Website:www.ubagroup.com

B. Joint Ventures with Foreign Banks
1.

Finance Bank - Credit Suisse of Switzerland
acquired majority shares in Finance Bank
previously wholly Zambian owned. Head Officecontact numbers: 211 260 229733, 220176,
Email;fbz@financebank.co.zm,
Website:www.financebank.co.zm

2.

Indo-Zambia Bank Limited a bank which is
jointly owned by the Zambian Government andthree banks from India (Bank of Baroda, Bank ofIndia and Central Bank of India). Head Officecontact numbers: 211 260 224653/225080
Email: izb@izb.co.zm, Website: www.izb.co.zm

3.

Zambia National Commercial - Bank Rabobankof the Netherlands acquired majority shares inZambia National Commercial Bank Plc(ZANACO) formerly was state owned. Head
Office contact numbers: 11 260 221358,
221360,
Email:
zanaco@zanaco.co.zm,
Website: www.zanaco.co.zm

C. Indigenous Banks
1.

Development Bank of Zambia. Head Officenumbers: 211 260 228576, 228581, Email:dbzmail@dbz.co.zm, Website: www.dbz.co.zm

2.

Investrust Bank. Telephone: 211 260 294682 /
294685 Email: investrust@investbank.co.zm,
Website: www.investrust.co.zm

Page 29

APPENDIX 4 – ZAMBIAN EMBASSIES AND MISSIONS ABROAD
1.

AngolaEmbassy of the Republic of Zambia
Rua Rei Katyavala No.106/108, MACULUSSO, P.O. BOX
1406, LUANDA
Tel 00244-222-447491, fax: 00244-444-441-763
Email:zabiaembassy@snet.co.ao

8.

Egypt
Embassy of the Republic of Zambia.
17, Iran Street Dokki,
CAIRO
Tel: 0020237610281/2/3 fax: 37610833
Email:zamcai@tedata.net.eg

and

9.

Ethiopia
Embassy of the Republic of Zambia
Higher 23, Kebele 12, Old Airport
P.O. BOX 1909, ADDIS ABABA
Tel: 00-251-113711302, Fax: 00-251-113-711566.

Consulate General of the Republic of Zambia, 41 Rua
Command ante Ernesto Velhina, LUENA
Tel:00244-284-260090, fax: 00244-284-260087, Email:zamcgluena@hotmail.com,zambiaconsulate@znet.co.ao
2.

Belgium
Embassy of the Republic of Zambia.
469 Avenue Moliere, 1,050
BRUSSELS , Tel: 003223435649, Fax: 00323474333
Email:zambia_brussels@bruteele.be3.

Botswana
High Commission of the Republic of Zambia, Plot 1120,
Queen’s Rd, the Main Mall, P.O Box 362, GABORONE.
Tel: 002673951951, Fax0026739539552
Email:zahico@work.co.bw

4.

BrazilEmbassy of the Republic of Zambia HIS QL 10 CONJ 06
CASA 10, LOGO SUL-BRASILLIA-DF
CEP; 71630065, Tel: 00-55-61-3248-3277 Tel/fax: 00-5561-3248-3494
Email:zambiansbrasil@embaixadzambiaorg.br

5.

CanadaHigh Commission of the Republic of Zambia, 151 Slater
Street, Suite 205, Ottawa, ONTARIO K1P 5H3,
Tel: 1613, 2324400 Fax: 16132324410, Email:zhc.ottawa@bellnet.ca ww.zambiahighcommission.na

6.

China
Embassy of the Republic of Zambia.
5 Dong si jie san lit un, BEIJIN, 100600
Tel: 008610-65321554/65321778, fax: 008610-65321981,
Email diplomat@zambiaembassy.cn

7.

DR Congo
Embassy of the Republic of Zambia,
54-58, Avenue de L’Ecole, BP1144, Gombe
KINSHASA, Tel: 00243-819999437, Fax: 00243813016644, Email:zamkins@ic.cd
andConsulate General of the Republic of Zambia.
Corner Ruwe/Lufira, Commune Lubumbashi
BP 596, LUBUMBASHI, Tel/fax: 002432342264
Email zamcongen@lub,jobantech,cd
PO Box 10958,
CHINGOLA, ZAMBIA.

[Zambia’s Investor Guide Handbook, March 2014]

10. Nigeria
High Commission of the Republic of Zambia, Plot 351
Mission Road, Central District area, Garki
ABUJA, Tel: 0023492347060 fax: 4618602/4618604
Email:info@zambiansabija.com
11. France
Embassy of the Republic of Zambia
18, Avenue de Tourville, 75007 PARIS
Tel: 0033156881270, fax: 00331568880350
Email:zambiansparis@wanadoo.fr
12. German
Embassy of the Republic of Zambia.
Axel-Springer Strasse 54A, 10117, BERLIN
Tel: 0049302062940, fax: 00493020629419
Email: info@zambiaembassy.de
www.sambia-botschaft.de
13. GhanaHigh Commission of the Republic of Zambia, 4 Cedar
Court,Augustino Neto Road, Airport Residential ACCRA
Tealeaf 00233-21-764705
Zamaccra@4u.com.gh
14. India
High Commission of the Republic of Zambia, D5/4,
Vasant Vihar, NEW DEHLI 110057,
Tel: 009111-26145883/26145764 fax: 26145764,
Email:zambiand@sify.com
15. Italy
Embassy of the Republic of Zambia
Via Ennio Quirino, Visconti 8,00193,
ROME
Tel: 0039-0696006903/
0636002590 /0636088824
Telefax: 0039-06-97613035
Email:info@zambiaembassy.it
16. Japan
Embassy of the Republic of Zambia
1-1-02, Ebara, Shinagawa-Ku
TOKYO 142-0063
Tel: 0081334910121/2 fax: 813349101123
Email:emb@zambia.or.jp
Web: www.zambia.or.jp

Page 30

17. Kenya
High Commission of the Republic of Zambia, Nyerere
Road (Opposite Uhuru Park)
P.O. BOX 48741
NAIROBI
Tel: 0025420-2724796/99/2724850
Fax: 00254-202710664/2718494
Email:zambiacom@swiftkenya.com

25. Sweden
Embassy of the Republic of Zambia
Gardsvagen 18 3rd Floor
P.O. BOX 3056 SE-16903
SOLNA
Tel: 004686799040, Fax: 6796850
Email:kate@zambiaembassy.se,www.zambiaembassy.se

18. Libya
Embassy of the Republic of Zambia
El Madina El Siyahiya, Gergaresh
P.O. BOX 91860, Dhat El Emad
TRIPOLI
Tel: 002184842757 fax: 00218214839950
zemtripoli@gmail.com.zet_libya@lttnet.net

26. Switzerland
Permanent Mission of the Republic of Zambia to theUnited Nations office in Geneva
Chemin Du Champ d’ Anier 17-19, 1209
GENEVA
Tel; 004122788330/35, Fax: 004122788340
Email:mission.zambia@ties.itu.int

19. Malawi
High Commission of the Republic of Zambia, Area 40/2,
P.O. BOX 30138
LILONGWE 3, Tel: 0026501772590/635 fax:
0026501773880
Email:zambiahighcom@sdnp.org.mw

27. Tanzania
High Commission of the Republic of Zambia
Plots 5 &6 OHIO/SOKOINE Drive, P.O Box 2525, DARES-SALAAM, Tel: 255222112977, Tel/Fax:
00255222125529, Cell: 002557544
Email:info@zhcdar.or.tz

20. Malaysia
High Commission of the Republic of Zambia, Suit 5 C,
Menara mb7, Level 5,Jalan Sultan Ismail, KUALALUMPUR-50250
Tel: 0060321453616, fax: 0063021453619
Email:edwardmuteto@hotmail.com

28. United Kingdom
High Commission of the Republic of Zambia
Zambia House, 2 Palace Gate, LONDON W8 5NG
Tel: 00442075896655, 0044207 5812142, Fax:
00442075811353,
immzhcl@btconnect.com,zhcl@connect.zm,
www.zhcl.org.uk

21. MozambiqueHigh Commission of the Republic of Zambia, Avenida
Kenneth Kaunda 1286.PoBox 4655, MAPUTO
Tel: 00258021492452, fax: 0025821491893
Email:zhcmap@tvcabo.co.mz
22. Namibia- High Commission of the Republic of Zambia, 22
Sam Nujoma Drive
Corner of Mandume Ndemufayo Road
P.O. BOX 22882
WINDHOEK
Tel: 00264613276/1 Fax: 0026461228162
Email:zahico@way.na
23. Russia
Embassy of the Republic of Zambia
Prospect Mira 52A
MOSCOW
Tel: 0074956885001/6885092/6810752/6885083
Email: zambiansmoscow@yahoo.com

29. United Stated of America
Permanent Mission of the Republic of Zambia to theUnited Nations
237 East 52nd street, NEW YORK NY 10022
Tel: 001212888-5213, Fax: 212888-5213
Email:zambia@aoi.com
andEmbassy of the Republic of Zambia
2419 Massachusetts Avenue, NW WASHINGTON DC
20008, Tel (202)2659717/8/9 Fax:(202)3320826
Email:embzambia@aol.com
30. Zimbabwe
Embassy of the Republic of Zambia
48 Kwame Nkrumah Road
Zambia House
HARARE

24. South Africa
High Commission of the Republic of Zambia
570 Ziervogel Street (off Hamilton Street)
Arcadia P.O. BOX 12234
PRETORIA
Tel: 0027123261847/3261854 Fax: 3262140
Email:hc@zambiapretoria.net[Zambia’s Investor Guide Handbook, March 2014]

Page 31APPENDIX 5 – FOREIGN EMBASSIES AND MISSIONS IN ZAMBIA
1.

Angola Embassy
Plot No. 6660, Mumana Road,
P.O Box 31595
LUSAKA
Tel: +260-211-266422/291142

11. Embassy of Finland
Haile Selassie Avenue
House, P.O Box 50819
LUSAKA
Tel:+260-211-251988

2.

Botswana High Commission
Plot No. 5201, Pandit Nehru Road
P.O Box 31910
LUSAKA
Tel: +260-211-250555/250019

12. Embassy of France
Plot No. 74, (Anglo American Building) Independence
Avenue, P.O Box 30062,
LUSAKA
Tel:+260-211-251322

3.

British High Commission
Plot No. 6408, Diplomatic Triangle,
P.O Box 50050
LUSAKA
Tel: +260-211-251133/251923/423200

13. Embassy of Japan
Plot No. 5218 Haile Selassie Avenue,
P.O Box 34190, LUSAKA
Tel:+260-211-251555

4.

Canadian High Commission
Plot No. 5199, United Nations Avenue
P.O. Box 31313
LUSAKA
Tel: +260-211-250833

5.

Chinese Embassy
United Nations Avenue
P.O Box 31313
LUSAKA
Tel: +260-211-253687

6.

Consulate General of Senegal
Anglo-American Building, 2nd floor,
P.O Box 50521, Ridgeway
LUSAKA
Tel: +260-211-257066

7.

8.

9.

Danish Embassy
Plot No. 5219, Independence Avenue
P.O Box 50299
LUSAKA
Tel: +260-211-254277
Embassy of Brazil
Manenekela Road, Woodlands
P.O Box 33737
LUSAKA
Tel: +260-211-252171
Embassy of Cuba
Plot No. 5574, Magoye Road, Kalundu
P.O Box 33132,
LUSAKA
Tel: +260-211-291308

10. Embassy of the D.R Congo
Plot No. 1124, Parirenyatwa Road, Fairview
P.O Box 31287
LUSAKA
Tel:+260-211-2356790407/8[Zambia’s Investor Guide Handbook, March 2014]

14. Embassy of Ireland
Plot No. 6663, Katima Mulilo Road, Olympia
Extension, P.O Box 34923
LUSAKA
Tel:+260-211-291298/291234
15. Embassy of Italy
Embassy Park, Diplomatic Triangle,
P.O Box 50497
LUSAKA
Tel: +260-211-250755/250781
16. Embassy of the Republic of Somalia
Plot No. 377A Kabulonga Road,
P.O Box 34051
LUSAKA. Tel:+260-211-263944/263944
17. Embassy of Russia
Plot No. 6407, Diplomatic Triangle,
P.O Box 32355,
LUSAKA.
Tel:+260-211-252120/252183
18. Egyptian Embassy
UN Avenue, Corner of UN and Pandit Nehru Road,
P.O Box 32428,
LUSAKA.
Tel:+260-211-253177
19. European Union
Plot No. 4899, Los Angeles Boulevard
P.O Box 34871,
LUSAKA.
Tel:+260-211-250711/251140/25
20. Germany Embassy
Plot No. 5209, UN Avenue,
P.O Box 50120,
LUSAKA.
Tel:+260-211-250644
21. Ghana High Commission
Plot No. 28 Bwinjimfumu Road Rhodespark, P/B RW
50515, LUSAKA
Tel:+260-211-238127/238128
Page 3222. India High Commission
Plot No. 1, Pandit Nehru Road
P.O Box 32111
LUSAKA
Tel:+ 260-211-253159/60

32. South African High Commission
Plot No. 26D Chika Road, Kabulonga,
P/B W369,
LUSAKA.
Tel:+260-211-260999

23. Libyan Embassy
Plot No. 4900, Los Angeles Boulevard
P.O Box 35319, Longacres
LUSAKA.
Tel:+260-211-253055/255388

33. South Korean Consulate
4th Floor, Mukuba Pension House,
Dedan Kimathi, Opposite Intercity Bus Terminus, P.O
Box 31334,
LUSAKA, Tel:+260-211-236520

24. Malawi High Commission
Plot No. 32 Bishops Road, Kabulonga
P.O Box 50425,
LUSAKA.
Tel:+260-211-265768

34. Tanzanian High Commission
Plot No. 5200, UN Avenue
P.O Box 31219
LUSAKA.
Tel:+260-211-253323

25. Mozambique High Commission
Plot No. 9592, Tacho Road,Northmead,
P.O Box 34877
LUSAKA
Tel:+260-211-220339/220333

35. Vatican Embassy
Plot No. 283, Los Angeles Boulevard,
P.O Box 31445,
LUSAKA.
Tel:+260-1-250786

26. Namibia High Commission
Plot No. 30B, Mutende Road, Woodlands
P.O Box 30577
LUSAKA
Tel: +260-211-260407/8

36. United States Embassy
Independence Avenue (corner of UN Ave)
P.O Box 31617
LUSAKA
Tel:+260-211-250955

27. Nigerian High Commission
Plot No. 5203 Haile Selassie Avenue,
P.O Box 32598, Long acres,
LUSAKA.
Tel:+260-211-253177

37. Zimbabwean Embassy
Plot No. 11058, Longacres, Haile Selassie Avenue,
P.O Box 33491
LUSAKA
Tel:+260-211-254018

28. Royal Netherlands Embassy
Plot No. 5208, UN Avenue,
P.O Box 31905,
LUSAKA.
Tel:+260-211-253819/253994
29. Royal Norwegian Embassy
Plot No. 245/61, Corner of Birdcage walk, Haile
Selassie Avenue, P.O Box 34570,
LUSAKA.
Tel:+260-211-252188/252625
30. Swedish Embassy
Haile Selassie Avenue
P.O. Box 50264,
LUSAKA.
Tel:+260-211-251249
31. Sudan Embassy
Plot No. 31, Longacres, Corner of Speakers lane andNgumbo road, off Nyerere Road,P/B 179x, Ridgeway,
LUSAKA. Tel:+260-211-252116[Zambia’s Investor Guide Handbook, March 2014]

Page 33

APPENDIX 6 – KEY GOVERNMENT AGENCIES AND BUSINESS ASSOCIATIONS
Government Agencies

Business associations

1.

Bank of Zambia
P.O. Box 30008, Lusaka
Phone: +260 211 228888/228903-20
Fax No:+260-211-221767
Email: pr@boz.zm

1.

Zambia Association of Chambers of Commerce &Industry
P.O. Box 30844, Lusaka
Tel: +260 211 252369, Fax: +260 211 252483
E-mail: zacci@zamnet.zm

2.

Zambia Environmental Management Agency
P.O. Box 35131, Lusaka
Tel: +260 211 254130/1
Fax: +260-211-254164
Email: zema@zema.org.zm
Website: www.zema.org.zm

2.

Zambia Association of Manufacturers
P.O. Box 31992, Lusaka
Tel: +260 211 229364/ 222709
Fax: +260 211 229371
E-mail: zam@zamnet.zm

3.

Immigration Office
P.O. Box 50300,
LusakaTel : +260-211-252650
Fax :+260-211-252008/254393

3.

Zambia Business Forum
Plot 4 United Nations Ave. Long Acres, P.O. Box
37202, Fax: +260-211-257167
Lusaka4.

Zambia Export Growers Association
P.O. Box 31705, Lusaka
Tel: +260 211 221895, Fax: +260 211 221895
E-mail: zega@zamnet.zm

5.

Zambia Federation of Employers
P.O. Box 31941, Lusaka
Phone: +260 211 295541/82,
Fax: +260 211 295582
Email: zfe@zamnet.zm

6.

Zambia National Farmers Union
P.O. Box 30395 Lusaka
Tel: +260 211 223222, Fax: +260 211 222736
E-mail: znfu@zamnet.zm

4.

5.

Lusaka Stock Exchange
P.O. Box 34523 Lusaka
Tel: +260 211 228537/ 228391
Fax: +260 211-225969
E-mail: luse@zamnet.zm
Ministry of Commerce, Trade and Industry - P.O.
Box 31968, Lusaka
Phone: +260 211 228301-9
Fax: +260 211 226984
Email: mcti@gov.co.zm
Website: www.mcti.gov.co.zm

6.

Patents and Companies Registration Agency - P.O.
Box 32020, Lusaka
Tel: +260 211255127/255127
Fax: +260 211 255426
Email: pro@pacra.org.zm
Website: http://www.pacra.org.zm

7.

Zambia Development Agency
P O Box 30819 Lusaka
Tel: +260 211220177/223859
Fax: +260 211 225270
E-mail: info@zda.org.zm Website: www.zda.org.zm

8.

Zambia National Tourist Board
P.O. Box 30017 Lusaka
Tel: +260 211 222714, Fax: +260 211 225174
E-mail: zntb@zamnet.zm,
www.zambiatourism.com

9.

Zambia Revenue Authority
P.O. Box 35710, Lusaka
Tel: +260 211 223754/ 229214-8
Email: advice@zra.org.zm
Website: www.zra.org.zm