Product Sheet

HxGN OnCall® Dispatch | Smart Advisor
Public safety agencies have a need to fill operational blind spots in complex,
unfolding emergencies. Leveraging artificial intelligence (AI), machine learning(ML), and live data directly within the dispatch client, HxGN OnCall® Dispatch| Smart Advisor supports continual, autonomous assessment and gives users
richer, actionable insights that would otherwise go unseen.
Smart Advisor provides real-time actionableinsights during complex emergencies, fromlarge, rapid-onset events to repeat offenses andlinked incidents. It empowers decision-makers tointervene earlier and more effectively to improveoutcomes, speed recovery, and reduce impacts oncommunities, levels of service, and personnel.
Smart Advisor detects more patterns and connections
between events by applying real-time data analyses.
It assesses a broad scope of operational data –including the rich information held as free-form text
– in recent events, live data, and users’ interactions.
The ability to instantaneously exploit more computeraided dispatch (CAD) data enables agencies to
uncover unseen connections and provide richer
insights into current and unfolding emergencies.

Smart Advisor notifications are fully integrated within HxGN OnCall
Dispatch and function like other panels. Clicking thumbs up / thumbs
down provides feedback that trains the system to each user’s
preferences via machine learning.

Part of the HxGN OnCall Dispatch product suite,
Smart Advisor utilizes a set of autonomous,analytical software agents within HxGN
OnCall Dispatch | Essentials, Advantage,
Viewer, and Mobile Unit. Smart Advisor canalso run in a browser alongside I/CAD 9.4.

By uncovering critical connections earlier, SmartAdvisor can help agencies prevent escalating
incidents that trigger other disruptive events.
This prevents harm to communities, maintains
public safety answering point (PSAP) service andcapacity levels, and bolsters staff well-being.

Benefits
Better Decisions Through Operational Data

Product Sheet: HxGN OnCall Dispatch | Smart Advisor

1True to its name, Smart Advisor is purely anadvisor to the user, offering additional insights
to support informed decision-making. The user isalways in control; Smart Advisor’s notifications
are triggered when relevant events occur, and theuser then decides if and what action is needed.
As an integral part of a CAD system, it can fill theoperational blind spot into unfolding events by:•Detecting complex connections between
more events earlier than contextual CAD
searches and personal knowledge alone•

Supporting assessment that is more
efficient, effective, and scalable thanmanual monitoring of video, alarms, andcommon operating pictures (COPs)•Detecting and sharing results immediately by
avoiding the latency of separate analytics tools•

Exhibiting transparency in howconclusions are reached

Assistive Insights at All Levels
Smart Advisor’s continuous autonomous assessment
ensures insights are timely and relevant while
avoiding information overload. Here’s how
Smart Advisor’s unique features provide optimal
efficiency across different roles agencywide:•Call-takers / dispatchers: Detect complex
emergencies quicker and share insights thatcan protect the public and help field personnel
stay safe. Smart Advisor provides a second
set of eyes, reassuring users they won’t misscritical connections, even as call loads increase.
It takes pressure off new hires as they build
knowledge about communities and events.

•Dispatch coordinators / managers: Assist
monitoring to free up time to focus onassessing situations and determining response.

When a rule is met for one of Smart Advisor’s agents, a notification (1) appears, fully integrated within the user’s workflow. More information can befound within the View Details slide-in panel (2), including related event data, graphics, charts, event remarks, and tools designed to help decisionmakers during emerging, complex emergencies. The Add/Edit Supplemental Information panel (3) lets users easily add notifications to events to makethem both visible to responders and part of the event history.

Product Sheet: HxGN OnCall Dispatch | Smart Advisor

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Smart Advisor also mitigates management workloadby helping contain the effects of large, rapid-onset
emergencies. Reduced call-taker stress results in
fewer lost workdays and avoids the cost, disruption,and knowledge loss from high staff turnover.
•Tactical / intel analysts / field command:
Overcome issues associated with the manual
monitoring and assessment of alarms, video, andCOPs, which are generally reactive and focusedon individual incidents. Smart Advisor enables
greater insights into unfolding events and provides
more time to assess and share intelligence. CAD
integration speeds accurate communication
between the PSAP and field personnel and ensures
reports are logged in the operational history.

Less Strain on Responders
When large, complex emergencies happen,
workload spikes place additional burdens onpersonnel, which can result in dispatching errors,
stress, missed work, and staff turnover. By helping
contain major incidents and increasing insights
without adding workload, Smart Advisor can:•••Reduce stress: PSAP personnel face a greaterrisk of post-traumatic stress disorder (PTSD)
because of the high stress level associated with
their jobs. Complex incidents are a contributing
factor because staff must simultaneously
manage tasks and information, and they often
need to act without full understanding of asituation. By identifying complex emergencies
sooner, Smart Advisor can prevent escalating
workload. And armed with better understanding,staff feel more in control. This avoids stressand improves performance and capacity by
reducing days off work and staff turnover.
Make connections: Even the most seasoned
staff can miss making an important connection
because they rely on personal experienceand basic CAD searches to spot correlations
between current and previous events. Throughenhanced abilities to detect similarities andconnections across all events, Smart Advisor canflag calls that may otherwise appear ordinary.
This allows agencies to provide the appropriate
response and potentially avoid harm.
Empower personnel: Smart Advisor, throughearlier detection and more effective intervention,
empowers staff to make timelier decisions andMeet the AgentsThe keyword agent monitors event feeds and alerts users
when specified keywords occur in real-time operations. It
supports single words and phrases, but does not consider
typos, synonyms, abbreviations, or simplifications.
The pattern agent assesses real-time operational data
against user-defined expressions and sends notifications
when it detects patterns, including phone numbers,
Social Security numbers, emails, hashtags, and/or license
plate information.
The repeated agent monitors incoming (new) events inreal time to determine if the event has happened before
in the same (or similar) location and/or at the samefrequency. It supports fuzzy logic-based attenuation
relationships, which allow the agent to detect similar
repeated events even though they might not be an exact
location match.
The location agent monitors and flags new and previous
events within a specified radius of an event location. Like
the repeated agent, it uses fuzzy logic to detect nearby
events, even if the event is not within a geographicallydefined radius.
The similarity agent, the most advanced of the agents,
monitors incoming (new) events in real time, comparing
them with previous events to determine if the incoming
event is similar or related to other events.
The statistic agent automatically monitors and tracks
a single operational variable over time to automaticallydetect outliers and anomalies.
The correlation agent monitors and tracks two
operational variables over time to detect correlations thatcan lead to predictions.
The rule agent evaluates user-defined rules and issues
notifications when defined rules are evaluated as “true.”
The weather agent monitors publicly available webservices in real time for extreme weather conditions.
The feedback agent enhances the relevance ofnotifications for each user based on his or her personal
thumbs up / thumbs down feedback.

share insights that can protect the public andhelp field personnel stay safe. And because theautonomous agents can be trained to send alerts
based on their own preferences, users don’t have tosort through irrelevant data to find key information.
Product Sheet: HxGN OnCall Dispatch | Smart Advisor

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Key Features
Autonomous Software Agents
At Smart Advisor’s core, autonomous software
agents work continuously in the background toassess real-time operational data including event,unit, and supplemental information. When an agent’s
conditions are met, Smart Advisor automaticallysends notifications to all subscribing users.

Accessible Within HxGN OnCall Dispatch
Fully integrated within the OnCall Dispatch user experience(UX), Smart Advisor delivers relevant insights without
disrupting workflows or the distraction of extra screensor software to monitor. Because events and reports
can be linked, there’s no need to rekey information,
which ultimately eliminates overhead and saves time.

Accessible Within HxGN OnCall Dispatch
While Smart Advisor is a systemwide capability, each usercontrols the notifications they see. Users can choose toreceive only certain types of notifications from specifictypes of agents. They can also define the thresholds thattrigger alerts. When a notification is issued, a user canclick for more information, which includes probability
and reason for the alert, event data, graphs, charts,and event remarks. For each notification, users canchoose to give it a thumbs up/down, which trains theagents to users’ personal preferences over time.

Easy Sharing of Notifications

custom messages to accompany notification data
(e.g., all or selected data shown in the Smart Advisor
notification panel). This allows supervisors, fieldcommand, and real-time crime center personnel tofilter alerts before sharing them with wider teams.

Flexible Configuration
From dispatchers and call-takers to crime analysts,
supervisors, mobile units, and more, Smart Advisor
can be tailored to the needs of the agency and eachuser. To ensure optimal performance, each agent
can be easily configured for sensitivity levels, newpatterns and keywords, different “missions,” andwhat actions occur when the agent is triggered.

After-the-Fact Analysis
When exploring previous notifications, users canfilter and display them on a map or in tabular format.
With Smart Advisor’s map markup capability, users
can manually connect the dots through afterthe-fact analysis and export the results.

Integration & Interfacing
Notifications can be sent to external systems andapplications using the REST API. It triggers an external
workflow or query and returns results to Smart Advisor,
which are presented to the user and attached to theSmart Advisor notification. Notifications can also besent to Xalt | Integration – Hexagon’s platform forconnecting multiple software applications – enabling
more advanced and robust integration options.

Users can share notifications with other OnCall Dispatch
users with a simple mouse click. They can also add

By uncovering critical connections earlier,
Smart Advisor can help agencies prevent
escalating incidents that trigger otherdisruptive events.

Hexagon is a global leader in sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity and quality
across industrial, manufacturing, infrastructure, safety and mobility applications. Our technologies are shaping urban and production ecosystems tobecome increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Safety & Infrastructure division provides software for smart and safe cities, improving the performance, efficiency and resilience of vitalservices.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries and net sales of approximately 4.4bn USD. Learn more athexagon.com and follow us @HexagonAB.
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