GENERAL CONDITIONS OF CARRIAGE FOR CARGO
Date: March 31st, 2024
TABLE OF CONTENTS
1 Definitions
2 Applicability
3 Acceptability of goods for carriage
4 Documentation
5 Rates and charges
6 Shipments in course of carriage
7 Shipper's right of disposition
8 Delivery
9 Pick-up and delivery services
10 Successive carriers
11 Carrier's liability
12 Limitations on claims and actions
13 Overriding law
14 Modification and waiver
Article 1—Definitions
1.1 “AGENT”. Except when the context otherwise requires, any person who has authority, express or implied, to act foror on behalf of carrier in relation to the carriage of cargo unless that person is acting as SHIPPER with respect to a
SHIPMENT governed by these conditions of carriage.
1.2 “AIR WAYBILL”. The document entitled “Air Waybill” made out by or on behalf of the Shipper, which evidences thecontract between the Shipper and Carrier for Carriage of Cargo over routes of Carrier. The format of the Air Waybill
shall be in accordance with the specifications for an Air Waybill set forth in Resolution 600a.
1.3 “APPLICABLE CONVENTION”. Unless the context requires otherwise, whichever of the following instruments is
applicable to the contract of carriage:
1.3.1

the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at
Warsaw,12 October 1929; (hereinafter referred to as the Warsaw Convention).

1.3.2

the Warsaw Convention as amended at The Hague on 28 September 1955.

1.3.3

the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal 1975.

1.3.4

the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No. 2 of Montreal 1975.

1.3.5

the Warsaw Convention as amended at The Hague 1955 and by Protocol No. 4 of Montreal 1975.

1.3.6

the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28
May 1999; (the Montreal Convention of 1999).

1.4 “CARGO” (which is equivalent to the term “Goods”). Anything carried or to be carried in an aircraft except mail, orbaggage carried under a passenger ticket and baggage check but includes baggage moving under an Air Waybill.

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1.5 “CARRIAGE” (which is equivalent to the term “Transportation”). Carriage of Cargo by air or by another means oftransport, whether gratuitously or for reward.
1.6 “CARRIER”. Includes the air carrier issuing the Air Waybill and all carriers that carry or undertake to carry the Cargoor to perform any other services related to such Carriage.
1.7 “CONSIGNEE”. The person whose name appears on the Air Waybill, as the party to whom the Shipment is to bedelivered by Carrier.
1.8 “DAYS”. Full calendar days, including Sundays and legal holidays, provided that for purposes of notification thebalance of the day upon which notice is dispatched shall not be counted.
1.9 “DELIVERY SERVICE” The surface Carriage of inbound Shipments from the airport of destination to the address of
the Consignee or that of his designated agent or to the custody of the appropriate government agency when required.
1.10 “PICK-UP SERVICE” The surface Carriage of outbound Shipments from the point of pickup at the address of the
Shipper or that of his designated agent to the airport of departure, including any incidental surface Carriage between
airports.
1.11 “SHIPMENT” (which is equivalent to the term “Consignment”). Except as otherwise provided herein, one or more
packages, pieces, or bundles of Cargo accepted by Carrier from one Shipper at one time and at one address,
receipted for in one lot and under a single Air Waybill, for Carriage to one Consignee at one destination address.
1.12 “SHIPMENT RECORD”. Any record of the contract of Carriage preserved by Carrier, evidenced by means other thanan Air Waybill.
1.13 “SHIPPER” (which is equivalent to the term “Consignor”). The person whose name appears on the Air Waybill, as theparty contracting with Carrier for the Carriage of Cargo.
1.14 “SPECIAL DRAWING RIGHT”. A reserve asset used as a unit of account as defined by the International Monetary
Fund.
Article 2—Applicability
2.1 GENERAL
These conditions shall apply to all Carriage of Cargo, including all services incidental thereto, performed by or on behalf ofCarrier; provided however that if such Carriage is “International Carriage” as defined in the Applicable Convention (see1.3) such Carriage shall be subject to the provisions of the Applicable Convention and to these conditions to the extent
that these conditions are not inconsistent with the provisions of such Convention.
2.2 APPLICABLE LAWS AND CARRIER'S TARIFFS
To the extent not in conflict with 2.1 all Carriage and other services performed by Carrier are subject to:
2.2.1 applicable laws (including national laws implementing a Convention or extending the rules of the Applicable
Convention to Carriage which is not “International Carriage” as defined in the Applicable Convention) government
regulations, orders and requirements.

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2.2.2 these conditions and other applicable tariffs, rules, regulations and timetables (but not the times of departure andarrival therein specified) of Carrier which may be inspected at any of its offices and at airports from which it operates
regular services.
2.3 GRATUITOUS CARRIAGE
With respect to gratuitous Carriage, Carrier reserves the right to exclude the applicable of all or any part of these conditions.
2.4 CHARTERS
With respect to Carriage of Cargo performed pursuant to a charter agreement with Carrier, such Carriage shall be subject
to Carrier's charter tariffs applicable thereto (if any) and these conditions shall not apply except to the extent provided insaid charter tariff. Where Carrier has no charter tariff applicable to such charter agreement, these conditions shall apply tosuch agreement except that Carrier reserves the right to exclude the application of all or any part of these conditions and,in case of divergence between the applicable provisions of these conditions and the conditions contained or referred to in
the charter agreement, the latter shall prevail and the Shipper, by accepting Carriage pursuant to a charter agreement,
whether or not concluded with the Shipper, agrees to be bound by the applicable terms thereof.
2.5 CHANGE WITHOUT NOTICE
These conditions and the published rates and charges are subject to change without notice except to the extent otherwise
provided by applicable law or government regulations or order; provided however that no such change shall apply to acontract of Carriage after the date of issuance of the Air Waybill by Carrier.
2.6 EFFECTIVE RULESAll Carriage of Cargo governed by these conditions shall be subject to Carrier's rules, regulations and tariffs in effect on
the date of the issuance of the Air Waybill by Carrier, whichever is applicable, provided that in the event of inconsistency
between these conditions and Carrier's rules, regulations and tariffs, these conditions shall prevail.
Article 3—Acceptability of Goods for Carriage
3.1 CARGO ACCEPTABLE
3.1.1 Carrier undertakes to transport, subject to the availability of suitable equipment and space, all Shipments, unlessotherwise excluded by Carrier's regulations and provided:
3.1.1.1 the transportation, or the exportation or importation thereof is not prohibited by the laws or regulations of
any country to be flown from, to or over;3.1.1.2 they are packed in a manner suitable for Carriage by aircraft;
3.1.1.3 they are accompanied by the requisite shipping documents;
3.1.1.4 they are not likely to endanger aircraft, persons or property, or cause annoyance to passengers.
3.1.2 Carrier reserves the right without assuming any liability to refuse Carriage of Cargo when circumstances sorequire3/13

3.2 VALUATION LIMIT OF SHIPMENT
Carrier may refuse Carriage of Shipments having a declared value for Carriage in excess of the amount specified in
Carrier's regulations.
3.3 PACKING AND MARKING OF CARGO
3.3.1 Shipper is responsible for ensuring that the Cargo is packed in an appropriate way for Carriage so as to ensurethat it can be carried safely with ordinary care in handling and so as not to injure or damage any persons, goods orproperty. Each package shall be legibly and durably marked with the name and full address of the Shipper andConsignee.
3.3.2 Packages containing valuables as defined in Carrier's regulations must be sealed, except if otherwise agreed
by Carrier.
3.4 CARGO ACCEPTABLE ONLY UNDER PRESCRIBED CONDITIONSDangerous goods, live animals, perishables, fragile goods, human remains, and other special Cargo are acceptable only
under the conditions set forth in Carrier's regulations applicable to the Carriage of such Cargo.
3.5 RESPONSIBILITY FOR NON-OBSERVANCE OF CONDITIONS RELATING TO SPECIAL
CARGOResponsibility for non-observance of the conditions relating to the Carriage of Cargo rests upon the Shipper who shallindemnify Carrier for any loss, damage, delay, liability or penalties Carrier may incur because of Carriage of any such
Cargo.
3.6 CARRIER'S RIGHT OF INSPECTION
Carrier reserves the right to visually examine the packaging and contents of all Shipments and to enquire into thecorrectness or sufficiency of information or documents tendered in respect of any Shipment, but Carrier shall be under noobligation to do so. In case a Shipment’s opening is needed, Customer should attend the inspection.
3.7 UNIT LOAD DEVICES
When Shipper undertakes to load a unit load device (ULD) he must comply with Carrier's loading instructions and shall be
liable for and indemnify Carrier against all consequences of any non-compliance with such instructions.
3.8 PORTABLE ELECTRONIC DEVICES FOR AIR CARGO (PED)(a) Shipper shall not attach to, or include with, any shipment any equipment used to capture and record data regarding theshipment (a Portable Electronic Device, also known as a PED) except in compliance with the conditions set forth inparagraphs (b) and (c).
(b) Prior to tendering the shipment to the Carrier, Shipper will provide the Carrier in writing with (1) the name and model ofthe PED to be attached; (2) confirmation that such device has been approved/certified for use in air carriage by theappropriate regulatory authorities; and (3) confirmation that any such device that contains a lithium battery has beenhandled and packaged in accordance with applicable dangerous goods regulations.
(c) Shipper shall acknowledge that in tendering a Shipment with a PED, Shipper grants the Carrier a perpetual, royaltyfree, irrevocable license to use any data emanating from such PED and Shipper shall make such data available to the
Carrier upon request.

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(d) Notwithstanding acceptance by the Carrier of a shipment including a PED, Shipper shall remain responsible for any
damage or injury to the Carrier, or third parties as set forth in Sections 6.1.1 and 11.9 hereof.
Article 4—Documentation
4.1 AIR WAYBILL
When an Air Waybill is used to establish the contract of Carriage, the Shipper shall make out or have made out on hisbehalf, an Air Waybill in the form, manner and number of copies prescribed by Carrier, and shall deliver such Air Waybill
to Carrier simultaneously with the acceptance of the Cargo by Carrier for Carriage. However, charges for Carriage andother charges, insofar as they have been ascertained, shall be inserted in the Air Waybill by Carrier. Carrier may require
the Shipper to make out, or have made out on his behalf, separate Air Waybills when there is more than one package.
4.2 APPARENT CONDITION/PACKING OF THE CARGO
If the apparent order and condition of the Cargo and/or packing is in any way defective the Shipper shall insert in the Air
Waybill a statement of such apparent order and condition. However, if the Shipper fails to insert such a statement in the
Air Waybill of the apparent order and condition of the Cargo, or if such statement or advice is incorrect, Carrier may include
in the Air Waybill a statement of the apparent order and condition of the Cargo, or note a correction thereto, or refuse the
Cargo.
4.3 PREPARATION, COMPLETION OR CORRECTION BY CARRIER
Carrier may at the request of the Shipper expressed or implied, insert into the Shipment Record particulars and statements
relating to the Cargo furnished by or on behalf of the Shipper to Carrier, or make out the Air Waybill in which event, subject
to proof to the contrary, Carrier shall be deemed to have done so on behalf of the Shipper. If the particulars and statements
relating to the Cargo furnished by or on behalf of the Shipper to Carrier for insertion in the Air Waybill handed over with the
Cargo, do not contain all the required particulars, or if such particulars or statements contain any error, Carrier is authorized
to complete or correct the particulars or statements to the best of Carrier's ability without being under any obligation to doso.
4.4 RESPONSIBILITY FOR PARTICULARSThe Shipper is responsible for the correctness of the particulars and statements relating to the Cargo inserted by him oron his behalf in the Air Waybill or furnished by him or on his behalf to Carrier for insertion in the Shipment Record. Where
such information is provided by means of Electronic Data Interchange (EDI), it is the responsibility of the Shipper or the
Shipper's agent to verify contents, accuracy and completeness of the EDI messages and subsequent messages according
to the agreed standards and specifications. The Shipper shall indemnify Carrier against all damage suffered by him, or by
any other person to whom Carrier is liable, by reason of the irregularity, incorrectness or incompleteness of the particulars
and statements furnished by the Shipper or on his behalf.
4.5 ALTERATIONS
Any Air Waybills on which the writing has been altered or erased, can be refused by Carrier.
Article 5—Rates and Charges
5.1 APPLICABLE RATES AND CHARGES
Rates and charges for Carriage governed by these conditions are those duly published by Carrier and in effect on the dateof the issuance of the Air Waybill by Carrier.

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5.2 BASIS OF RATES AND CHARGES
Rates and charges will be based on the units of measurement and subject to the rules and conditions published in Carrier's
regulations and rate tariffs.
5.3 SERVICES NOT INCLUDED IN PUBLISHED RATES AND CHARGES
Except as otherwise provided in Carriers' regulations, rates and charges apply only from airport to airport and do not include
any ancillary service given by Carrier in connection with the air Carriage.
5.4 PAYMENT OF CHARGES
5.4.1 Rates and charges are published in the currency shown in the applicable rate tariffs, and may be paid in any currency
acceptable to Carrier. When payment is made in a currency other than in the currency in which the rate or charge ispublished, such payment will be made at the rate of exchange established for such purpose by Carrier, the current
statement of which is available for inspection at Carrier's office where payment is made.
5.4.2 Full applicable charges, fees, duties, taxes (together with penalty and late payment interest, if any), charges,
advances and payments, made or incurred or to be incurred by Carrier and any other sums payable to Carrier, will bedeemed fully earned, whether or not the Cargo is lost or damaged, or fails to arrive at the destination specified in thecontract of Carriage.
5.4.3 The Shipper guarantees payment of all unpaid charges, advances and disbursements of Carrier. The Shipper also
guarantees payment of all costs, expenditures, fines, penalties, loss of time, damage and other sums which Carrier may
incur or suffer by reason of the inclusion in the Shipment of articles the Carriage of which is prohibited by law, or the illegal,
incorrect or insufficient marking, numbering, addressing or packing of packages or descriptions of the Cargo, or theabsence, delay or incorrectness of any export or import license or any required certificate or document, or any improper
customs valuation, or incorrect statement of weight or volume. Carrier shall have a lien on the Cargo for each of theforegoing and, in the event of non-payment thereof, shall have the right to dispose of the Cargo at public or private sale(provided that prior to such sale Carrier shall have mailed notice thereof to the Shipper or to the Consignee at the addressstated in the Air Waybill) and to pay itself out of the proceeds of such sale any and all such amounts. No such sale shall,
however, discharge any liability to pay any deficiencies, for which the Shipper and the Consignee shall remain jointly andseverally liable. By taking delivery or exercising any other right arising from the contract of Carriage, the Consignee agrees
to pay such charges, sums and advances.
5.4.4 If the gross weight, measurement, quantity or declared value of the Cargo exceeds the gross weight, measurement,
quantity or declared value on which charges for Carriage have been previously computed, Carrier shall be entitled torequire payment of the charge on such excess or to refuse such carriage at the expense of the forwarder.

5.4.5 All charges applicable to a Shipment are payable at the time of acceptance thereof by the Carrier.
5.4.6 Carrier may cancel the Carriage of the Shipment upon refusal by the Shipper, after demand by Carrier, to pay the
charges or portion thereof so demanded, without Carrier being subject to any liability therefor.
Article 6—Shipments in Course of Carriage
6.1 COMPLIANCE WITH GOVERNMENT REQUIREMENTS
6.1.1 The Shipper shall comply with all applicable laws, customs and other government regulations of any country to orfrom which the Cargo may be carried, including those relating to the packing, Carriage or delivery of the Cargo, and shall,
together with the Shipment, furnish such information and deliver such documents as may be necessary to comply withsuch laws and regulations. Carrier shall not be obliged to inquire into the correctness or sufficiency of such information or
documents. Carrier shall not be liable to the Shipper or any other person for loss or expense due to Shipper's failure to

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comply with this provision. The Shipper shall be liable to Carrier for any damage occasioned by the failure of the Shipper
to comply with this provision.
6.1.2 Carrier shall not be liable for refusing to carry any Shipment if Carrier reasonably determines in good faith that such
refusal is required by any applicable law, government regulation, demand, order or requirement.
6.2 DISBURSEMENTS AND CUSTOMS FORMALITIESCarrier is authorized (but shall be under no obligation) to advance any duties, taxes (together with penalty and late payment
interest, if any) or charges and to make any disbursement with respect to the Cargo and the Shipper and Consignee shallbe jointly and severally liable for the reimbursement thereof. Carrier shall not be under obligation to incur any expense or
make any advance in connection with the forwarding or reforwarding of the Cargo except against prepayment by the
Shipper. If it is necessary to make customs entry of the Cargo at any stopping place, and no customs clearance agent has
been named on the face of the Air Waybill, the Cargo shall be deemed to be consigned to the Carrier carrying the Cargoto such place. For any such purpose a copy of the Air Waybill, certified by the Carrier, shall be deemed original.
6.3 SCHEDULES, ROUTINGS AND CANCELLATIONS
6.3.1 Times shown in Carrier's timetables or elsewhere are approximate and not guaranteed and form no part of thecontract of Carriage. No time is fixed for commencement or completion of Carriage or delivery of Cargo. Unless specificallyagreed otherwise and so indicated in the Air Waybill, Carrier undertakes to carry the Cargo with reasonable dispatch but
assumes no obligation to carry the Cargo by any specified aircraft or over any particular route or routes, or to makeconnections at any point according to any particular schedule. Carrier is hereby authorized to select or deviate from theroute or routes of the Shipment, notwithstanding that the same may be stated on the face of the Air Waybill. Carrier is not
responsible for errors or omissions either in timetables or other representations of schedules. No employee, Agent or
representative of Carrier is authorized to bind Carrier by any statements or representations of the dates or times ofdeparture or arrival, or of operation of any flight.
6.3.2 Carrier is authorized to carry the consignment without notice wholly or partly by any other means of surface
transportation or to arrange such Carriage.
6.3.3 Carrier reserves the right without notice, to cancel, terminate, divert, postpone, delay or advance any flight, or thefurther Carriage of any Cargo, or to proceed with any flight without all or any part of the Cargo, if it considers that it would
be advisable to do so because of any fact beyond its control or not reasonably to be foreseen, anticipated, or predicted at
the same time the Cargo was accepted; or if it considers that any other circumstances so require.
6.3.4 In the event any flight is cancelled, diverted, postponed, delayed or advanced or is terminated at a place other thanthe place of destination or in the event the Carriage of any Shipment is so cancelled, diverted, postponed, delayed,advanced or terminated, Carrier shall not be under any liability with respect thereto. In the event the Carriage of the
Shipment or any part thereof is so terminated, delivery thereof by Carrier to any transfer Agent for transfer or delivery or
the placing of such Shipment in storage shall be deemed complete delivery under the contract of Carriage, and Carrier
shall be without any further liability with respect thereto, except to give notice of the disposition of the Shipment to the
Shipper or to the Consignee, at the address stated in the Air Waybill. Carrier may, but shall not be obligated to forward the
Shipment for Carriage by any other route or forward the Shipment as agent for the Shipper or the Consignee for onward
Carriage by any transportation service on behalf of the Shipper or the Consignee. The cost of doing so attaches to the
Cargo.
6.3.5 Subject to applicable laws, regulations and orders, Carrier is authorized to determine the priority of Carriage as
between Shipments, and as between Cargo and mail or passengers. Carrier may likewise decide to remove any articles
from a Shipment, at any time or place whatsoever, and to proceed with the flight without them. If as a result of determining

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such priority, Cargo is not carried or Carriage thereof is postponed or delayed or if any articles are removed from a
Shipment, Carrier will not be liable to Shipper or Consignee or to any other party for any consequences therefor.
6.4 CERTAIN RIGHTS OF CARRIER OVER SHIPMENT IN COURSE OF CARRIAGE
If in the opinion of Carrier it is necessary to hold the Shipment at any place for any reasonable purpose, either before,
during or after Carriage, Carrier may, upon giving notice thereof to the Shipper, store the Shipment for the account and at
the risk and expense of the Shipper, in any warehouse or other available place, or with the customs authorities; or Carrier
may deliver the Shipment to another transportation service for onward Carriage to the Consignee. The Shipper shallindemnify Carrier against any expense or risk so incurred.

Article 7—Shipper's Right of Disposition
7.1 EXERCISE OF RIGHT OF DISPOSITION
Every exercise of the right of disposition must be made by the Shipper or his designated agent, if any, and must be
applicable to the whole Shipment under a single Air Waybill. The right of disposition over the Cargo may only be exercised
if the Shipper or such agent produces the part of the Air Waybill which was delivered to him or communicates such otherform of authority as may be prescribed by Carrier's regulations. Instructions as to disposition must be given (in writing) in
the form prescribed by Carrier. In the event that the exercise of the right of disposition results in a change of Consignee,such new Consignee shall be deemed to be the Consignee appearing on the Air Waybill.

7.2 SHIPPER'S OPTION
7.2.1 Subject to his liability to carry out all his obligations under the contract of Carriage and provided that this right ofdisposition is not exercised in such way as to prejudice Carrier or other Shippers, the Shipper may at his own expense
dispose of the Cargo either:
7.2.1.1

by withdrawing it at the airport of departure; or of destination; or7.2.1.2

by stopping it in the course of the journey on any landing; or7.2.1.3 by calling for it to be delivered at the place of destination or in course of the journey to a person otherthan the Consignee named in the Air Waybill ; or7.2.1.4

by requiring it to be returned to the airport of departure;

7.2.2 Provided that if, in the opinion of Carrier, it is not reasonably practicable to carry out the order of the Shipper, Carrier
shall so inform him promptly and Carrier shall thenceforth be under no obligation to carry out any such order.
7.3 PAYMENT OF EXPENSES
The Shipper shall be liable for and shall indemnify Carrier for all loss or damage suffered or incurred by Carrier as a resultof the exercise of his right of disposition. The Shipper shall reimburse Carrier for any expenses occasioned by the exerciseof his right of disposition.

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7.4 EXTENT OF SHIPPER'S RIGHTThe Shipper's right of disposition shall cease at the moment when, after arrival of the Cargo at the destination, theConsignee takes possession or requests delivery of the Cargo or Air Waybill, or otherwise shows his acceptance of the
Cargo. Nevertheless, if the Consignee declines to accept the Air Waybill or the Cargo, or if he cannot be communicatedwith, such right of disposition shall continue to vest in the Shipper.
Article 8—Delivery
8.1 NOTICE OF ARRIVAL
Notice of arrival of the Shipment will, in the absence of other instructions, be sent to the Consignee and any other person
whom Carrier has agreed to notify as evidenced in the Air Waybill ; such notice will be sent by ordinary methods. Carrier
is not liable for non-receipt or delay in receipt of such notice.
8.2 DELIVERY OF SHIPMENT
Except as otherwise specifically provided in the Air Waybill, delivery of the Shipment will be made only to the Consignee
named therein, or his agent. Delivery to the Consignee shall be deemed to have been effected:
8.2.1
when Carrier has delivered to the Consignee or his agent any authorization from Carrier required toenable the Consignee to obtain release of the Shipment; and8.2.2
when the Shipment has been delivered to customs or other government authorities as required byapplicable law or customs regulation.

8.3 PLACE OF DELIVERY
Except as provided in 9.3, the Consignee must accept delivery of and collect the Shipment at the airport of destination or
the respective facility as designated by the Carrier.
8.4 FAILURE OF CONSIGNEE TO TAKE DELIVERY
8.4.1 Subject to the provisions of 8.5 hereof, if the Consignee refuses or fails to take delivery of the Shipment after its
arrival at the airport of destination, Carrier will endeavor to comply with any instructions of the Shipper set forth on the faceof the Air Waybill. If such instructions are not so set forth or cannot reasonably be complied with, Carrier shall notify the
Shipper of the Consignee's failure to take delivery and request his instructions. If no such instructions are received within
thirty (30) Days, Carrier may sell the Shipment in one or more lots at public or private sale, or destroy or abandon such
Shipment.
8.4.2 The Shipper is liable for all charges and expenses resulting from or in connection with the failure to take delivery of
the Shipment, including, but not limited to, carriage charges incurred in returning the Shipment if so required by the
Shipper's instructions. If the Shipment is returned to the airport of departure and the Shipper refuses or neglects to makesuch payments within fifteen (15) Days after such return, Carrier may dispose of the Shipment or any part thereof at public
or private sale after giving the Shipper ten (10) Days’ notice of its intention to do so.
8.5 DISPOSAL OF PERISHABLES
8.5.1 When a Shipment containing perishable articles as defined in Carrier's regulations is delayed in the possession of
Carrier, is unclaimed or refused at place of delivery, or for other reasons is threatened with deterioration, Carrier may

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immediately take such steps as it sees fit for the protection of itself and other parties in interest, including but not limited tothe destruction or abandonment of all or any part of the Shipment, the sending of communications for instructions at thecost of the Shipper, the storage of the Shipment or any part thereof at the risk and cost of the Shipper, or the dispositionof the Shipment or any part thereof at public or private sale without notice.
8.5.2 In the event of the sale of the Shipment as provided for above, either at the place of destination or at the place towhich the Shipment has been returned, Carrier is authorized to pay to itself and other transportation services out of theproceeds of such sale all charges, advances, and expenses of Carrier and other transportation services plus costs of sale,holding any surplus subject to the order of the Shipper. A sale of any Shipment shall, however, not discharge the Shipper
and/or owner of any liability hereunder to pay any deficiencies.
8.6 By accepting delivery of the Air Waybill and/or the Shipment, the Consignee shall become liable for payment of all
costs and charges in connection with the Carriage. Unless otherwise agreed the Shipper shall not be released from his
own liability for these costs and charges and will remain jointly and severally liable with the Consignee. Carrier may makedelivery of the Shipment or the Air Waybill conditional upon payment of these costs and charges.
Article 9—Pick-up and Delivery Services
9.1 SHIPMENTS
Are accepted for Carriage from their receipt at Carrier's cargo terminal or airport office at the place of departure to the
airport at the place of destination.
9.2 AVAILABILITY OF SERVICE
Pick-up Service and Delivery Service will be available at the points, to the extent and subject to the rates and charges
established for such services in accordance with the applicable regulations of Carrier.
9.3 REQUEST FOR SERVICE
Pick-up Service, if available, will be provided when requested by the Shipper. Except when otherwise provided by Carrier's
tariffs, Delivery Service may be provided unless contrary instructions are given by the Shipper or by the Consignee. Suchcontrary instructions must be received by Carrier prior to removal of the Shipment from Carrier's airport terminal atdestination.
9.4 SHIPMENT FOR WHICH SERVICE IS UNAVAILABLE
Pick-up Service and Delivery Service will not be provided by Carrier without special arrangement for any Shipment which,in the opinion of Carrier, because of its volume, nature, value or weight is impractical for Carrier to handle in normal course.
9.5 LIABILITY
If Pick-up Service or Delivery Service is performed by or on behalf of Carrier, such surface transportation shall be upon
the same terms as to liability as set forth in article 11 hereof.
Article 10—Successive Carriers
10.1 Carriage to be performed under one contract of Carriage by several successive Carriers is regarded as a single
operation.
Article 11—Carrier's Liability
11.1 Carrier is liable to the Shipper, Consignee or any other person for damage sustained in the event of destruction orloss of, or damage to, or delay in the Carriage of Cargo only if the occurrence which caused the damage so sustained took
place during the Carriage.

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11.2 Except as may be otherwise provided in any Applicable Convention, Carrier is not liable to the Shipper, Consignee or
any other person for any damage, delay or loss of whatsoever nature arising out of or in connection with the Carriage ofCargo or other services performed by Carrier, unless such damage, delay or loss is proved to have been caused by the
negligence or willful default of Carrier and there has been no contributory negligence on the part of the Shipper, Consignee
or other claimant.
11.3 Carrier is not liable if the destruction, loss of or damage to Cargo is proved to have resulted solely from the inherent
defect, quality, nature or vice of that Cargo.
11.4 Carrier will not be liable for any loss, damage or expense arising from death due to natural causes or death or injury
of any animal caused by the conduct or acts of the animal itself or of other animals such as biting, kicking, goring or
smothering, nor for that caused or contributed to by the condition, nature or propensities of the animal, or by defective
packing of the animal, or by the inability of the animal to withstand unavoidable changes in its physical environment inherent
in the Carriage by air.
11.5 Carrier shall not be liable in any event for any consequential loss or damage arising from Carriage subject to these
conditions, whether or not Carrier had knowledge that such loss or damage might be incurred.
11.6 If the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming
compensation, or the person from whom he derives his rights, Carrier shall be wholly or partly exonerated from liability to
the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage.
11.7 Unless the Shipper has made a special declaration of value for Carriage and has paid the supplementary sum
applicable, liability of Carrier shall not exceed 22 Special Drawing Rights per kilogram of Cargo destroyed, lost, damaged
or delayed. If the Shipper has made a special declaration of value for Carriage, it is agreed that any liability shall in no
event exceed such declared value for Carriage stated on the face of the Air Waybill. All claims shall be subject to proof ofvalue.
11.8 In the case of loss, damage or delay of part of the Shipment, or of any object contained therein, the weight to be taken
into consideration in determining the amount to which Carrier's liability is limited shall be only the weight of the package orpackages concerned. Nevertheless, when the loss, damage or delay of part of the Shipment, or of an object contained
therein, affects the value of other packages covered by the same Air Waybill, the total weight of such package or packages
shall also be taken into consideration in determining the limit of liability. In the absence of proof to the contrary, the valueof any such part of the Shipment lost, damaged or delayed as the case may be, shall be determined by reducing the total
value of the Shipment in the proportion that the weight of that part of the Shipment lost, damaged or delayed has to thetotal weight of the Shipment.
11.9 The Shipper, owner and Consignee, whose property causes damage to or destruction of another Shipment or of theproperty of Carrier, shall indemnify Carrier for all losses and expenses incurred by Carrier as a result thereof. Cargo which,because of inherent defect, quality or vice or because of defective packing, is likely to endanger aircraft, persons or property
may be abandoned or destroyed by Carrier at any time without notice and without liability therefor attaching to Carrier.
11.10 A Carrier issuing an Air Waybill for Carriage over the lines of another Carrier does so only as Agent for such other
Carrier. Any reference in a Shipment Record to Carriage to be performed by another Carrier shall be deemed to refer toCarriage to be provided as principal by such other Carrier. No Carrier shall be liable for the loss, damage or delay of Cargo
not occurring on its own line except that the Shipper shall have a right of action for such loss, damage or delay on theterms herein provided against the first Carrier and the Consignee or other person entitled to delivery shall have such aright of action against the last Carrier under the contract of Carriage.

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11.11 The Carrier is liable for damage occasioned by delay in the carriage of Cargo unless it proves that it and its servants
or agents took all measures that could reasonably be required to avoid such damage or if it was impossible for it or themto take such measures. The Carrier’s liability should be excluded in cases where an event has been caused byextraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Suchcircumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with theoperation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operationof the Carrier.
11.12 Whenever the liability of Carrier is excluded or limited under these conditions, such exclusion or limitation shall apply
to Agents, servants or representatives of Carrier and also to any Carrier whose aircraft or other means of transportation isused for Carriage.
11.13 Carrier shall not be liable for any loss or damage arising from circumstances beyond Carrier’s control. These
circumstances include, but are not limited to, any acts or omissions by a person not employed by or under contract with
Carrier (e.g. the Shipper, the recipient, a third party, a customs employee or other public official), force majeure (e.g.
earthquake, cyclone, storm, flood, fog, war, maintenance incident or embargo, riot or disturbance affecting civil peace,social conflicts).
Article 12—Limitations on Claims and Actions
12.1 Receipt by the person entitled to delivery of the Cargo without complaint is prima facie evidence that the same has
been delivered in good condition and in accordance with the contract of Carriage.
12.2 No action shall be maintained in the case of loss or damage to goods unless a complaint is made to Carrier in writingby the person entitled to delivery. Such complaint shall be made:12.2.1 in the case of visible damage to the goods, immediately after its discovery and at the latest within
fourteen (14) Days from the date of receipt of the goods;
12.2.2 in the case of other damage to the goods or partial delivery, within fourteen (14) Days from the date ofreceipt of the goods;
12.2.3 in the case of delay, within twenty-one (21) Days from the date on which the goods were placed at thedisposal of the person entitled to delivery;
12.2.4 in the case of non-delivery of the goods, within one hundred and twenty (120) Days of the date of issue ofthe Air Waybill, whichever is applicable.
12.3 Any right to damages against Carrier shall be extinguished unless an action is brought within two years after
the occurrence of the events giving rise to the claim
Article 13—Overriding Law
13.1 Insofar as any provision contained or referred to in the Air Waybill or these conditions may be contrary to mandatory
law, government regulations, orders or requirements, such provision shall remain applicable to the extent that it is notoverridden thereby. The invalidity of any such provision shall not affect any other part.

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Article 14—Modification and Waiver
14.1 No Agent, servant or representative of Carrier has authority to alter, modify or waive any provision of the contract ofCarriage or of these conditions.

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