CUSTOMER STORY

University Increases Security, Enables Self-Service
and Seamless User Experience“The exciting things are obviously the provisioning and theone-click apps. Those one-click apps are just awesome.”
Matt Irvine
DIRECTOR OF MEDIA SERVICES, UNIVERSITY OF MARY HARDIN-BAYLOR

Tracing its history back to the Republic of Texas, theUniversity of Mary Hardin—Baylor (UMHB) serves 4,000
students, with 500 faculty and staff in central Texas. Inaddition, the university IT department supports another
25,000 alumni and prospective students.

INDUSTRY
Education—University

USERS
30,000 users—4,000 students,
500 faculty and staff, 25,000
alumni and prospective students

CHALLENGE

TOP CLOUD APPS

UMHB offers a wide variety of apps to serve its students and staff, all

G Suite, Canvas, Office 365,
Tutor.com, Tableau, Jenzabar
ICS, CBORD GetFunds, Qualtrics

with different usernames and passwords, and inevitably students would
get confused on which one was which. So single sign-on (SSO) was a
big impetus for the university. “As we continued to launch new apps,
we needed a way to have a single username and password for ourcommunity, and SAML helped us do that. So that’s the biggest reason
that we’re with an identity management provider,” says Matt Irvine,
Director of Media Services at UMHB.
“When our SSO provider went out of business, it was a real pain
because it’s complicated to move all your apps. The challenge for us
is that we were moving off of one provider and onto another, rather
than doing it for the first time. So it was challenging, making sure that
we weren’t stranding users. We also wanted to add Canvas, a separate,
hosted solution for learning management, and make it a seamless user

CHALLENGE
Needed new provider when SSO
provider went out of business
Simplify usernames
and passwords to reduce
user confusion
SAML for seamlessuser experience

SOLUTION
Security with multi-factor
authentication for sensitive data
Ability to create custom apps
with SAML toolkit

experience for students,” states Irvine.

Provisioning and one-click
access for G Suite

SOLUTIONRESULTS“We did evaluate a few different companies as we moved over.

Easy to add cloud andeducation apps from catalog

Two-factor authentication was a deciding factor. A lot of companiesHelp Desk savings

charge extra for two-factor, which we thought that was kind of shady.

Self-service and custom
apps enablement

So that was a big plus for OneLogin--not only do you support two-factor
and it’s included in the price, you also have your own solid two-factor
app,” comments Irvine.
As UMHB searched for a replacement, “Every time I would search for
SAML and some app, OneLogin would come up in search results. That
spoke well to me, that we would be in good hands with OneLogin. I wasn’t
getting the same kind of assurances that the other competitors we looked
at could handle our needs,” says Irvine.
“Where OneLogin does really well is that it is very easy to configure, and“Where OneLogin does

even more so now. It’s pretty simple. If I want to start up G Suite, I load

really well is that it is veryup the Google connector from the app database, and we’re off to theraces. It takes barely any time to make it happen,” comments Irvine. UMHB

easy to configure, and even

was also looking to make custom apps again. The OneLogin SAML toolkit

more so now. It’s pretty

cut a whole lot of their implementation time, as they could build on top

simple. If I want to start upof it, enabling them to get up and running very quickly as a result.

G Suite, I load up the Google“We’re using provisioning with Office 365, and it’s working great. In fact

connector from the app

I was surprised at how easy and efficiently that works. We are really

database, and we’re off topleased with the one-click install features with Office 365. For our faculty

the races. It takes barely anyand staff Google Drive implementation, we’re using provisioning out of
the box through OneLogin. If they’re in the right organizational unit (OU),
it just happens,” explains Irvine.
“We’re always looking to reduce calls to the help desk, and one of theways that we’ve done this is with OneLogin. We’ve been able to use theOneLogin APIs a great deal to make different self-service tools for ourteam, both users and technicians. This helps us serve people much more
rapidly,” says Irvine. “To solve a user problem, such as password resets, ourtechnicians previously would have to go through eight different systems
with eight different screens to get the data they needed to help the user.
Now they can go to one place and solve most of those questions.”

RESULTS
One of the great value adds UMHB sees with OneLogin is that “when you
build an app for any customer that uses your product, that app’s available
to all your customers. As we’ve been in the product longer, and with moreeducation customers using the product, it gets easier and easier to spin up
new apps,” says Irvine.
UMHB finds the greatest business impact in using OneLogin is with single
sign-on. “We want best of breed systems, however, there tends to be adisconnect when users are forced to maneuver through various systems

O N E LO G I N . C O M

time to make it happen.”with different usernames and passwords. My challenge to the IT team was
to integrate these disparate systems in such a way that our users perceive
them as one coherent system. OneLogin has been a critical component inmeeting this objective,” says Brent Harris, Vice President for Information
Technology at UMHB.
The university is now able to serve students, faculty, staff, and the“As we’ve been in thecommunity much better, because they don’t have to remember a number of

product longer, and withdifferent usernames and passwords. If they get locked out of an app, they

more education customers

get locked out of all the apps, which increases security for the university.

using the product, it gets

“The exciting things are obviously the provisioning and the one-click apps.

easier and easier to spin

Those one-click apps are just awesome,” reflects Irvine. “When you needup new apps.”

to launch a complicated app where you may have to share data back andforth between the service provider, and OneLogin has already done it, that’sawesome. That’s exciting stuff for nerds like us.”“With Office 365, trying to spin up ADFS and the directory sync tool… it’s
just mind-numbingly painful. But with OneLogin’s one-click install, we werein and out, and done with the implementation in just a matter of minutes,
eliminating the need to spin up virtual servers and so much more, because
OneLogin has already done it for us,” says Irvine.
“We’ve seen great things as a result of being partnered with OneLogin. The
reason we’re with OneLogin, and we’ll stay with you, is because you have awhole lot of value-add on top of single sign-on.”

About OneLogin, Inc.
OneLogin brings speed and integrity to the modern enterprise with anaward-winning single sign-on and identity management platform. Our
portfolio of solutions secure connections across all users, all devices
and every application, helping enterprises drive new levels of businessintegrity and operational velocity across their entire app portfolios.

O N E LO G I N . C O M