Special Feature

ALL SECOM—Developing New Services that Anticipate Future Needs

Guided by the ALL SECOM concept, we are working to drive future growth by developing services that anticipate futureneeds in line with three key themes: security, a super-aged society and disaster preparedness/BCP/environmental
preservationg Principal sources ofWe acknowledge the three core components of our operating foundation as
the principal sources of our competitiveness, namely, our technologies, ourpeople and our operational structure.
On the technology front, the SECOM
Intelligent Systems Laboratory conducts
research aimed at developing coretechnologies crucial to the realizationof our Social System Industry vision.
The SECOM Development Center uses
these core technologies to promote theswift development of distinctive, reliablesystems that respond to the requirements of customers. Having recognizedthat technological prowess is crucial
to maintaining a competitive edge inthe security services market, we keep
abreast of evolving social imperatives,technical trends and changing patterns

Addressing challenges in three areas
under the ALL SECOM banner

Realizingl System IndociausStryethSuper-aged society
Health care

Shortage of doctors
and nurses
Need for nursing
and other care services

Lifestyle support

L SECOM
AL

Population decline

Facilitymanagement
Burglaries

Insurance

telecommunications circuits to provide
around-the-clock monitoring. Should anirregularity be detected, control center
staff dispatch emergency response personnel from one of our more than 2,800
emergency depots. The effectiveness ofour security services in the event of an
intrusion, fire or other irregularity reflects
our ability to combine the precision ofequipment with the skills and prompt
decision-making capabilities of people.

Information leaks

Disaster preparedness/BCP/
environmental preservation
Earthquakes

model communities fora super-aged society
A key challenge for super-aged societies
is responding to rising needs for services
that make it possible for seniors tolive comfortably and in good health.
For example, access to in-home healthcare and personal care services canhelp seniors stay safely and securely intheir own homes rather than moving
into a care facility. In response to suchneeds, we recently opened SECOM
Home Health Care Center Kugayama,
a comprehensive senior care facility,
in Suginami, Tokyo. Under the mottoof “Helping people stay happy andindependent in the comfort of theirown homes,” the facility collaborates
with the nearby Kugayama Hospital,
one of our affiliated hospitals, to realize
effective community-based health care,

Super-aged society

DBig ata

Disaster preparedness/BCP/
environmental preservation

TsunamiData Center

Energy shortages

Living environments

Sudden illness

Securityg Promoting the creation ofOperational structure

Energy conservation

Security, peace of mind,
convenience and comfort

Our principal sources of competitiveness are underpinned by our data center
facilities, which make effective use ofBig Data to expedite the creation of services and systems that respond to needs
arising as a result of evolving social
imperatives. Guided by the ALL SECOM
concept, SECOM control centers, theSECOM Medical Support Center andthe SECOM Anshin Information Centercollaborate to spearhead efforts to provide these new services and systems tocustomers, thereby helping to make life
more comfortable and convenient andproviding security and peace of mind.

Secure Data Center facility

Typhoons

Data Center

Services designed to respond toneeds engendered by a super-agedsociety are the responsibility of theSECOM Medical Support Center, whichis staffed with nurses, public healthcounselors and dieticians and provides
one-stop consultation regarding healthcare, medical services, nursing care andpersonal care, among others.
Under the theme of disaster preparedness/BCP/environmental preservation, the SECOM Anshin Information
Center provides a variety of criticalservices. In the event of a disaster, thefacility analyzes Big Data sets encompassing public evacuation information
and Internet-derived information andits own proprietary information, amongothers, facilitating the swift provision ofaccurate and truly beneficial information
to subscribers.

Special Featureof criminal behavior, while at the sametime advancing the development andprovision of innovative systems.
To foster the capabilities of ourhuman resources, we provide training
for employees, who include emergency
response personnel, sales staff andadministrative staff, at four training
centers across Japan. This enables us
to equip employees with the advanced
knowledge and technological skills theyneed, as well as to ensure that they
understand our corporate philosophy
and observe a code of conduct befitting
security professionals, qualities that facilitate the provision of high-grade services.
The operating structure of our security services business in Japan centers on
our 47 control centers. Our security systems use sensors and other equipment
installed at subscribers’ premises, which
are linked to a SECOM control center via

competitiveness

Fires

SECOM
Medical Support Center

SECOM
Anshin Information Center

Missing children
Theft

SECOM Control Centers

Guided by the ALL SECOM concept, we are working to make life more comfortable andconvenient and to deliver security and peace of mind by responding to social imperatives andhelping to resolve everyday concerns.

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SECOM Annual Report 2015

Security

SECOM Annual Report 2015

11Special Feature: ALL SECOM—Making Use of Big Data to Expedite the Creation of New Services

diverse menu of services that enhance
comfort and convenience and provide
security and peace of mind.
g Developing the SECOM Airship

Efforts to integrate accumulated
technologies in such areas as image
detection, sensors and flying robots,with our extensive know-how in security
services, fire protection, and informationand communication, recently led to thedevelopment of the SECOM Airship, aprototype dirigible designed to prevent
crime and facilitate the implementationof disaster mitigation measures overlarge areas. The SECOM Airship isequipped with multiple high-definition
cameras, thermal imaging cameras,
directional loudspeakers, parabolic
microphones and search lights, facilitating highly precise monitoring overconsiderable distances.
Image and voice data from theSECOM Airship, together withinformation from sensors and security
cameras on the ground and from flying
surveillance robots, is transmitted toa SECOM control center, facilitating
effective monitoring of both the groundand the skies over the target area andrealizing an unprecedented level ofsecurity. The dirigible’s ability to transmit
aerial images of, for example, people
and traffic congestion and disaster damage, over large areas in real time meansthat its use in tandem with the SECOM
Anshin Information Center in the eventof a major disaster will hasten thecollection and analysis of informationand the assessment of damage, andhelp ensure the appropriate direction ofevacuations.
The SECOM Airship will also be used
to reinforce security for large-scale
events held at sports stadiums and onother large sites. To encourage use
for this purpose, we will continue todevelop the dirigible with a view toachieving commercialization by the endof 2016.
g Leveraging uninterrupted

monitoring capabilities todevelop new services underthe ALL SECOM banner
We collect geographic data from threemain sources: satellite images, which
are taken from 500 and 900 kilometers
above the Earth’s surface and thus are
not influenced by the weather; aerial
photographs of structures, which aretaken with cameras mounted on Cessna
aircraft from a height of between 1,000
and 2,000 meters; and high-precision
images of terrain and structures takenwith vehicle-mounted cameras (ourmobile mapping system). We integrate,
process and analyze this data to provide
geospatial information services that
support efforts to, among others, swiftly
assess disaster damage, implement
environmental protection measures andassess risks related to the deteriorationof roads.

High-resolution cameras in theSECOM Airship take photographs overlarge areas from between 100 and 250
meters above the earth, while our flying
surveillance robot shoots sharp, clear
images of suspicious individuals andvehicles from a height of between three
and 50 meters. Security cameras andsensors installed at ground level monitor
people and structures. In the event anirregularity is detected by any of thesesystems, a SECOM control center is

automatically alerted and emergency
personnel are dispatched.
With the aim of realizing our Social
System Industry vision, we will continue
to leverage our ability to provide
uninterrupted monitoring from groundlevel to a height of 900 kilometers
above the Earth’s surface to promote
the development of innovative services
under the ALL SECOM banner that willdrive growth in the future.

Special Featureincluding support for patients recovering
at home after release from hospital.
With the aim of further enhancing
customer satisfaction, we have reexamined the everyday concerns of seniors,
placing a priority on the perspective ofindividuals using our services. Drawing
on our findings, in April 2015 we alsoestablished SECOM Lifestyle Partner
Kugayama. The Kugayama area is home
to a number of SECOM Group facilities,
which include SECOM Home HealthCare Center Kugayama, Kugayama
Hospital, a visiting nurse station, aSECOM Pharmacy outlet and a SECOMrun nursing home.
By promoting collaboration among
these facilities, as well as with otherservice providers, we strive to provide
comprehensive services tailored to local
needs. Going forward, we will build
on know-how gained through theoperation of SECOM Lifestyle Partner
Kugayama to offer an increasingly

500–
900 km©DLR

1,000–2,000 m

500–1,000 m

Concept behind SECOM Lifestyle Partner Kugayama
Everyday concerns
Transport to specific location

Request forassistance

Arrange

Respond/arrange

Proposal ofsolution

Major and local supermarkets,transport companies

Taxi and accessible taxi companies

Home modifications/housework

Local contractors,
housecleaning service companies

Shopping

SECOM Lifestyle Partner Kugayama
Respond/arrange

Introduction toservice providers

100–250 m

Participation in the community• Local government• Welfare facilities• Events sponsoredby local merchants

Introduce/apply onbehalf of subscriber,others3–50 mSpecific concerns
Medical and nursing care

SafetySpecialized home cleaning• Kugayama Hospital (Kugayama Consultation Center)• Other facilities run by Kugayama Hospital operator Kouwakai

Local government help desks
and support centers(Rouken Kugayama geriatric health services facility and Kugayama-Ennursing home) • SECOM Kichijoji Visiting Nurse Station• SECOM Home Health Care Center Kugayama• SECOM Pharmacy Suginami

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SECOM Annual Report 2015

OthersSECOM customer service center

Groundlevel

SECOM Home Service desk

SECOM Annual Report 201513