KGIs and KPIs for Material Sustainability Issues

Scope of targets: SECOM CO., LTD. and its consolidated subsidiaries (“Achieve carbon neutrality by 2045”), SECOM CO., LTD. (all other KGIs)

The Sustainability Working Group held repeated discussions on their ideal image of SECOM from along-term perspective and established KGIs for the six material sustainability issues. More in-depth
discussions were held with the goal of clarifying what actions will be necessary to achieve these KGIs,
which were then narrowed down into KPIs for each individual issue. We carefully manage progress
toward the achievement of KPIs for each material issue and make use of the Plan–Do–Check–Act(PDCA) cycle to evaluate sustainability initiatives promoted.
Material sustainability issues

Customer-oriented services

1*1 Crime prevention rate: Indicator SECOM uses to measure progress toward achieving zero intrusions or thefts for subscribers*2 Response rate: Percentage of calls answered, excluding calls disconnected by the customer within ﬁve seconds*3 Cumulative total from 2021 through 2030
*4 Limited to security equipment developed by SECOM*5 Electric vehicles: Hybrid vehicles (HVs), plug-in hybrid electric vehicles (PHEVs), battery electric vehicles (BEVs) and fuel-cell vehicles (FCVs)

KGIs

Targets

Target years

Crime prevention rate* for intrusions and thefts

100%

2030

Response rate*2 to telephone calls from customers

96%

2026

“Peace of mind” score in surveys of SECOM Home Security subscribers

100%

2030

News reports on research achievements that contribute to peace of mind for society

30/year2030

Development/announcement of new systems and services that are ﬁrsts in Japan*3Cumulative total:
102030

Number of veriﬁcation tests conducted together with other companies, local governments,
educational institutions and others*3

Cumulative total:
100 (10/year)

2030

10%

2030

Training hours/person

50 hours/year

2030

Paid leave usage rate

80%

2030

Female managers as a percentage of total management team

30%

2030

Gender pay gap

85%

2030

Percentage of male employees taking childcare leave

50%

2025

Earn recognition in society as a company that
protects human rights

Percentage of employees completing human rights and harassment prevention e-learning
programs

100%

AnnualCreate an open organization in which
employees can act autonomously

Contributions to lifesaving, fraud prevention and other initiatives(Commendations received from the president or a division head)—

AnnualDecrease in greenhouse gas emissions from the ﬁscal year ended March 31, 2019

45%

2030

Renewable energy as a percentage of total energy used

100%

2045

EVs* (excluding special vehicles) as a percentage of total business vehicles

100%

2030

BEVs and FCVs (including motorcycles) as a percentage of total business vehicles

100%

2045

Virgin plastics derived from fossil resources as a percentage of total materials used incontainers and packaging*40%

2030

Plastics derived from fossil resources as a percentage of total materials used in containers
and packaging*40%

2045

Participants in child safety workshops (DVD teaching materials)

100,000/year

2027

Annual visits to SECOM’s safety awareness websites

5,000,000 pagevisits2027

10/yearAnnual

40,000/year2030

Aim for zero loss of life or property

KPIs
1

Aim for zero customer concerns

Leveraging advanced technologies
and partnerships
Continue to create “Japan-ﬁrst” services thatdeliver safety and peace of mind

2

Percentage of security equipment requiring no installation*4

Employee self-realization and diversity

3

Realize job satisfaction for employees andcreate employee-friendly workplaces
Achieve active participation for human resources
by capitalizing on diversity

Fair corporate activities and respectfor human rights

4
Decarbonization anda recycling-based society
Achieve carbon neutrality by 2045

55Realize a circular economy

Coexistence with local communities

6

Earn society’s trust as a company that
contributes to the safety of local communities

Partnerships with local enterprises (business collaboration, joint participation, cooperation)
Participants in AED training sessions

Note: Results for the ﬁscal year ended March 31, 2023, are scheduled to be posted on the SECOM website in November 2023.

30

SECOM REPORT 2023

SECOM REPORT 2023

31