Solution sheet

HxGN OnCall managed service
The public safety industry is evolving rapidly, and part of thattransformation is the move toward cloud-based technology.
Across industries, limited experience with cloud solutions
can lead to uncertainty and hesitancy. But public safety
agencies are particularly risk averse, with legitimate concerns
about the reliability of mission-critical systems in a cloudenvironment, as well as data security and compliance withlocal, state and federal guidelines. They also struggle tofind trustworthy cloud providers that understand theirunique needs.

Benefits•Greater flexibility: Take advantage of configurationbased customizations and adapt to changing
demands and technologies faster while lowering
administrative burdens•

Exceptional security and compliance: Leverage
Microsoft Azure Gov Cloud’s robust cybersecurity
measures, ensuring compliance with local, state andfederal regulations•High availability and disaster recovery: Take
advantage of solutions designed for redundancy andresilience, with options that include geodiversity,
ensuring mission-critical systems remain operational
even in the face of unexpected disruptions•Comprehensive support: Benefit from proactivemonitoring and support by both Hexagon andMicrosoft, guaranteeing continuous assistanceand maintenance, smooth operations and rapid
issue resolution

HxGN OnCall managed service
HxGN OnCall – part of Hexagon’s next-generation public
safety platform – is a comprehensive portfolio thatenables public safety agencies to be more agile andresilient through modern, flexible capabilities spanningcall-taking and dispatch, records, analytics, major event
management and mobility. It can be deployed on-premises,
on a customer-managed cloud or as a fully managed service.
HxGN OnCall managed service brings Hexagon's
next-generation public safety technologies to agencies
and enables faster deployment and exceptional security
and resilience – all backed by Hexagon’s 30-plus
years of public safety experience and its partnershipwith Microsoft.

Hexagon’s partnership with Microsoft
Azure provides $2B in cybersecurity
protection, 24/7 monitoring andproactive support, ensuring data
security and peace of mind.
Solution sheet: HxGN OnCall managed service1

On-premises vs. managed service
FeatureOn-premises

HxGN OnCall managed service

Client type

Browser-based, thin client

Browser-based, thin client, cloud native

Software updates

Included; services not included

Included; services included

High availability and disaster recovery (DR)Available at additional cost

Included with geodiversity

Hardware requirements

Purchase required; IT staff needed tosupport hardware and OS software

No hardware purchase required; managed service included
in cloud subscription

Cybersecurity

Reliant on city/county resources

Microsoft Azure Gov Cloud cybersecurity protection –$2B investment

IT support

Local IT support required

24/7 proactive monitoring and support by both Hexagon
and Microsoft

Scalability and flexibility

Local IT support and knowledge required

Scalable and flexible; easy to add resources, horsepower
and multiple agencies

Maps management

Managed on-premises

Managed in cloudInterface complexity

Complex and requires on-site serverLess complex and easier to interface

Database accessDirect access to database

No direct access to production database

Offline CAD

Supported

SupportedComponents include:
HxGN OnCall Dispatch
HxGN OnCall Dispatch provides superior incident
management capabilities in the public safety answering
point (PSAP), emergency control room, station, unit or
anywhere first responders need to go. Streamlined
workflows reduce operator workload, increase productivity
and boost capacity. Situational awareness and coordination
keep responders safe and let teams take effective action
sooner for better response and outcomes.
HxGN OnCall Dispatch | Smart Advisor
HxGN OnCall Dispatch | Smart Advisor allows users toleverage assistive AI to fill operational blind spots incomplex, unfolding emergencies. It supports continual,autonomous assessment and gives users richer, actionableinsights that would otherwise go unseen.

HxGN OnCall Analytics
HxGN OnCall Analytics unleashes the full potential of databy providing comprehensive analytics, allowing agencies togain actionable insights for continuous improvement andoptimizing resource allocation and operational strategies.
HxGN OnCall Records
HxGN OnCall Records is a cloud-deployable records
management system (RMS) that serves all facets of law
enforcement operations and administration. Flexible andscalable solution, it allows agencies to quickly capture andharness information to reduce officer paperwork, inform
investigations, streamline administration and effectively
manage resources to enhance community safety.

| Explore Hexagon’s full public
safety platform

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work toboost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our
technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable,sustainable future.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure.
Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making inpublic safety, utilities, defense, transportation and government. Learn more at hexagon.com and follow us @HexagonAB.
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