Product sheet

HxGN OnCall field mobility solutions
When faced with challenging situations, field responders andpatrol officers need clear communication and instant accessto critical information to act effectively and help save lives.
HxGN OnCall field mobility solutions from Hexagon enhancesafety, performance and productivity by connecting mobile
users with dispatch and records management systems (RMS)
wherever they are.
By enhancing awareness, communication and coordination,
OnCall’s easy-to-use, task-focused tools empower field
personnel to make better informed decisions and complete
workflows more quickly without returning to the station.
They deliver the data dispatchers and supervisors need tokeep teams safe and effective.
With browser-based clients for in-vehicle devices and mobile
apps for hand-held tablets and smartphones, OnCall mobile
solutions offer simplified administration and a userexperience (UX) optimized for clear information display andfast, accurate user interaction. A consistent look and feel
across tasks and devices helps reduce training overhead
and allows personnel to easily move from response to
updating events to gathering information for reports.

HxGN OnCall Dispatch | Mobile Unit’s task-focused apps enhanceawareness, communication and coordination.

Product sheet: HxGN OnCall field mobility solutions1

Benefits

Improve community engagement

Enhance safety and response

Improve visibility in the community by allowing officers towork in the field, not the station. By accessing backgroundinformation via computer-aided dispatch (CAD) and RMS
search, HxGN OnCall mobility solutions enable personnel todiscuss events and issues from an informed perspective andoffer greater reassurance to the public.

•Directly connect to data for broader,real-time information•Run searches in the field against dispatch operations,records and external data sources•

Provide real-time intelligence and event updates
Simplify administration

Increase productivity•

Optimized UX provides a clear information display indevices with smaller form factors•

First responders collect information fast and withricher detail using the native capabilities of theirhand-held device, such as barcode scanning, GPScoordinate capture and speech-to-text note-taking•

Field users can complete more tasks directly because
process disconnects and duplicative work are removed•

First responders can make self-serve information
requests, reducing dispatcher workload•

Supervisors can monitor operations and optimize
resource deployment using OnCall analytics tools

Centralized deployment and control of HxGN OnCall’sbrowser-based clients and mobile apps provide simplified
deployment, administration and support.
•

In-vehicle clients can avoid duplicate tasks andensure steady application of business logic, such asaccess profiles, using administrative capabilities•

Hand-held mobile apps share consistent administration
across incident response and patrol tools•

No more custom coding because agencies canadapt user interfaces, forms and workflows using
configuration-based customization

HxGN OnCall Records | Mobile Bookings and Mobile Patrols help officers capture descriptive data and issue reports on the scene.

Product sheet: HxGN OnCall field mobility solutions

2

Features
In-vehicle workflows
Hexagon’s field-based reporting product for HxGN
OnCall Records supports in-vehicle workflows for incident
response and law enforcement.
•Optimized screen layouts and operations for in-vehicle
devices with nighttime and high-contrast display•Large buttons and menus make it easy to navigate
when wearing gloves or while the vehicle is moving

Hand-held workflows
For field personnel using hand-hand tablets or smartphones,
HxGN OnCall Dispatch | Mobile Responder and HxGNOnCall Records | Mobile provide access to streamlined
response and law enforcement workflows. Optimized forsmaller form factors, they ensure information is clear andagencies can operate tools quickly and accurately.
Mobile response
HxGN OnCall Dispatch | Mobile Unit is a browser-basedclient of HxGN OnCall Dispatch optimized for in-vehicle
use. It enables first responders to follow live operations
via event and unit monitors, run searches and queries,
receive events and alerts from the control room, andself-attach to events. Users can also update status andevent information; make, update and cancel tow requests;
and message and chat with units, individuals, devices,groups and dispatchers.
Mobile Responder connects to the same live operationalviews and messaging, allowing responders operating awayfrom their vehicle to stay on top of event changes and shareconsistent situational awareness with the control room.
Either solution provides:•Chat-style messaging, group notifications,
automated alerts•

User updates and live feeds including
person-level tracking

Mobile field reporting
HxGN OnCall Records | Mobile Field Reporting tightly
integrates with both Mobile Unit and OnCall Records.
The integration between Mobile Unit and Mobile Field
Reporting provides a rich, in-vehicle user experience.
Equip your team with an integral solution for in-vehicle
workflows, including incident creation, incident supplements

HxGN OnCall Records | Mobile Accident Diagrams provides field officers
a quick way to capture essential accident details.

and field interviews. In support of critical workflows,
users can submit reports for approval and quickly identify
approval information.
OnCall Records provides a robust approvals process and asingular administration point. This singular administration
point is continued by using OnCall Records reporting
capability, SQL Server Reporting Services (SSRS).
Accident diagrams
After a traffic accident, HxGN OnCall Records | Mobile
Accident Diagrams allows officers to gather occupantand vehicle information, environmental conditions andcontributing factors for open reports.
Officers can:•Use tablets to diagram accidents•Add vehicles and fixed objects like a fire hydrant, sign
posts and contributing factors such as weather to maps

•Collect essential personal information and associatedcharges during the booking process

Product sheet: HxGN OnCall field mobility solutions

3

Disconnected working
In areas with unreliable network coverage, support forconnected and disconnected operation means users
can continue working with cached information and post
updates once back online.
External database query
With HxGN OnCall Dispatch | Informer, mobile users
can run searches against external databases, including
state and national information databases, such as theU.S.-based National Crime Information Center (NCIC).
Native device capabilities

For example, officers can scan a driver’s license barcode toauto-populate personal details or record a narrative fieldinterview and associate it to a person or vehicle. Users candictate reports and record spoken field interviews to latertranscribe and record text against appropriate data fields.
Mobility solutions also allow personnel to capture andattach photos to reports and use their device’s GPS sensor
to record accurate location information.
Person-level tracking
Person-level tracking can extend to devices not associatedwith a Hexagon mobile solution. Using HxGN OnCall
Dispatch | Tracker, agencies can process GPS streams
from other devices for display in the CAD system’s map view.

Hand-held workflow apps leverage native device capabilities
to speed accurate data capture and add depth to records.

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work toboost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our
technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable,sustainable future.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure.
Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making inpublic safety, utilities, defense, transportation and government.
©2022 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved. Hexagon is a registered trademark. For a listing of other registered trademarks, please visit
http://www.hexagonsafetyinfrastructure.com/trademarks. All other trademarks or service marks used herein are property of their respective owners. 03/22