w

ESG
Report 2021
Environmental
SocialGovernanceContents
03

14

45

About This Report

Planet (Environmental)

Performance (Governance)

03
Investor Information

04

16

Code of Business Ethics

49

Green Products and Solutions

19

Cybersecurity and Data Privacy

51

Sustainable Supply Chain

22

Collaboration with Suppliers

53

Waste and Recycling Management

25

Water Consumption and Conservation

28

54
Appendix

29

CEO Letter2 | 2021 Diebold Nixdorf ESG Report

Carbon Footprint

About Diebold Nixdorf: Our ESG Program05

People (Social)

Our Global Commitments

12

Diversity, Equity and Inclusion

31

Labor, Health and Safety

32

Human Rights

37

Giving Back to the Community

40

About This Report

Investor Information

This report describes Diebold Nixdorf’s initiatives,

The Company uses its Investor Relations website as a channel for routine

management systems and performance related to ourEnvironmental, Social, and Governance (ESG) program.
ESG data in this report, which is not audited or externally assured, is based on
calendar year 2021 unless otherwise stated. Data and information are collected
and managed through Diebold Nixdorf’s management systems including various
internal reporting protocols and a cloud-based resource management platform.
This report has been prepared with reference to the Global Reporting Initiative(GRI) Standards Framework, as described in the Appendix. Diebold Nixdorf also
considered reporting guidance from the Sustainability Accounting Standards Board(SASB) and the Task Force on Climate-Related Financial Disclosures (TCFD) tofurther inform reporting, as described in the Appendix. Our goal in publishing thisreport is to share broadly with the public and with our stakeholders, including
shareholders, customers, partners and teammates around the world, ourorganization’s firm commitment to outstanding corporate citizenship. ESG risks
and opportunities are dynamic, and we continually assess our program to ensure
its responsiveness to our changing world and its expression of our values. For
questions regarding this report, please contact Sustainability@dieboldnixdorf.com.

3 | 2021 Diebold Nixdorf ESG Report

distribution of important information, including stock information, news
releases, investor presentations and financial information. The Company posts
filings as soon as reasonably practicable after they are electronically filed withor furnished to the SEC, including its annual, quarterly, and current reports on
Forms 10-K, 10-Q and 8-K; its proxy statements; registration statements; andany amendments to those reports or statements. All such postings and filings
are available on the Company’s Investor Relations website free of charge. In
addition, this website allows investors and other interested persons to sign up toautomatically receive email alerts when the Company posts news releases andfinancial information on its website.

Letter From the CEO
Valued member of the Diebold Nixdorf community,
When working with our global customers, we frequently talk about how Diebold

In our Governance, we continue to focus on best practices throughout our

Nixdorf transforms the way the world banks and shops. A key component of ourorganization, in our Board of Directors, across our leadership team and throughout

mission is to do this work as a caring and kind corporate citizen, one that recognizes

the company. The foundational values of our corporate governance practices are

all of the ways that an organization touches and impacts the world around us. In this

openness, equity, integrity and accountability. Our Board of Directors receives regularspirit, our ESG program has the following components:

updates and provides input and feedback regarding the company’s ESG initiatives.

• Connecting commerce for our customers and global consumers in ways that
protect, care for and minimize harm to the environment;• Ensuring responsible global citizenship through fair, diverse, inclusive and safe
workplaces and by giving back to the communities where we live and work;

Our Board also engages in continual Board refreshment to ensure diversity ofbackground, perspectives and experience at the highest levels of our organization.
These are only some of the strides we made in our ESG efforts in 2021. We are very
proud of our continued progress into 2022, especially against the backdrop of a global
pandemic, supply chain constraints experienced by all industries including ours and• Maintaining best practices in governance on behalf of all our stakeholders, while

geopolitical unrest. Even in the face of these challenges, we continue to do our work

growing our business in sustainable ways through our commitment to our values

the right way, according to our highest values, and with great care for our people, ourand ethics.

partners, our stakeholders and the world around us. We hope you find our ESG report

In 2021, our company continued to focus on these components. From an
Environmental perspective, we reduced key emissions (Scope 1 and 2) with the goal
to move responsibly toward “net zero” emissions in the future. We implemented

informative, and we look forward to interacting with you in our efforts together aroundthe world. Thank you for your interest in our company and in joining with us to makeour world a better place.

sustainability projects at our facilities around the world — such as installing solar
panels to help power our European hub in Paderborn, Germany and an enhanced andcoordinated recycling program at company locations around the globe.
In the Social sphere, we are building upon our employee-focused initiatives, including

Octavio Marquez

our CARE council and employee resource groups. Our corporate giving philosophy

President and Chief Executive Officer

includes donations and partnerships with charities that promote and protect human

Diebold Nixdorf, Incorporated

rights and diversity, equality and inclusion initiatives, while continuing to provide
needed support within the communities where we operate.

4 | 2021 Diebold Nixdorf ESG Reportw

About Diebold Nixdorf: Our ESG Program

OUR LEADERSHIP, EXPERTISE AND GLOBAL REACH

In 2021, Diebold Nixdorf continued to enhance ourcompany’s ESG program, engaging our employees,
partners and customers around the world across each of
the ESG vectors, and continuing to invigorate our businessand our culture through caring, sustainable practices.
We worked to reduce our use of energy and other resources, we managed paper
consumption, we diverted waste streams that previously had gone into landfills,~22,000
team members

10+

million service calls
resolved each year

and we reminded each other to make choices in our lives and our work that makea difference for our planet. We also worked to reduce our carbon footprint,
promoted recycling, and focused on using environmentally sustainable materials

3000+
PATENTSin our products and solutions. Diebold Nixdorf is committed to continuous
improvement in our ESG program.
As an innovation partner for most of the world's top 100 financial institutions and a2+majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services
and technology that power the daily operations and consumer experiences of banks
and retailers around the world. Diebold Nixdorf has a presence in more than 100
countries with approximately 22,000 employees worldwide.
Diebold Nixdorf offers a broad portfolio of solutions designed to automate, digitize
and transform the way people bank and shop. As a result, our operating structure
is focused on two customer segments – Banking and Retail. Leveraging a broad
portfolio of solutions, Diebold Nixdorf offers customers the flexibility to purchase

TOP 5

MILLION

installed POS & ATMs

PROVIDER

for ATM & POS
softwareservice
professionals

the combination of services, software and products that drive the most value totheir business.

~3,000softwareprofessionals

5 | 2021 Diebold Nixdorf ESG Report~14,000BANKING

We provide integrated solutions for financial institutions of• Services represents the largest operational component of our company and includes• Diebold Nixdorf’s software encompasses front-end applications for consumer

product-related services, implementation services and managed services. Product-connection points, digital solutions that enhance consumer-facing offerings, andrelated services manages incidents through remote service capabilities or an on-

back-end platforms that manage channel transactions, operations and channelsite visit. Our integrated business solutions include self-service fleet management,

integration. These hardware-agnostic software applications facilitate millions ofmanage risk. In 2020, we released our whitepaper,

branch life-cycle management and automated teller machine (ATM) as-a-service

transactions via ATMs, kiosks and other self-service devices, as well as via online

Sustainable Banking: A Guide to Taking Action, which

capabilities.

and mobile digital channels.

all sizes designed to help drive operational efficiencies,differentiate the consumer experience, grow revenue andoutlines opportunities for financial institutions to drive
positive environmental and social impacts through green
operations and financial inclusion.

• The Banking product portfolio consists of ATMs, cash recyclers and dispensers,
intelligent deposit terminals, teller automation, and kiosk technologies. The
sustainable features and production of the company’s DN Series™ family of selfservice solutions will significantly reduce power consumption and carbon dioxide(CO2) emissions.

6 | 2021 Diebold Nixdorf ESG Report

RETAIL

Diebold Nixdorf’s comprehensive portfolio of retail solutions, softwareand services improves the checkout process for retailers while
enhancing shopping experiences for consumers. In 2020, we released
our whitepaper, Sustainable Retail: The Sustainability Playbook, which
outlines opportunities for retailers to be more sustainable and drive
positive environmental impacts through green operations.
• Diebold Nixdorf AllConnect ServicesSM for retailers include maintenance and availability
services to continuously optimize the performance and total cost of ownership of retailtouchpoints such as checkout, self-service and mobile devices, as well as critical store
infrastructure. As a single point of contact, service personnel plan and supervise store
openings, renewals and transformation projects, with attention to local details and customers’
global information technology (IT) infrastructure.
w

In 2021, Diebold Nixdorf announced it entered the electric vehicle charging (EVC)
station services business, a promising and rapidly growing market. Our global
services capability, including our technicians, our skills in global spare parts logistics
management and multi-lingual help desks, have initially resonated with market
participants who own public charging stations.

• The Retail product portfolio includes modular and integrated “all-in-one” point of sale (POS)
and self-service terminals that meet changing consumer shopping journeys, as well as
retailers’ and store staffs automation requirements. Diebold Nixdorf’s self-checkout (SCO)
products and ordering kiosks facilitate a seamless and efficient transaction experience.
• The DN Vynamic® software suite for retailers provides a comprehensive, modular and open
solution ranging from the in-store check-out to solutions across multiple channels that
improve end-to-end store processes and facilitate continuous consumer engagements insupport of a digital ecosystem.

7 | 2021 Diebold Nixdorf ESG Reportw

OUR ONGOING HISTORY OF INNOVATIONFirst long-edge,
anti-skimming, securecard reader

First to introduce
drive-up banking

First electronic POS
network system
introduced in Europe

First stateless,
FIT Client ATM

First kiosk inquick-service restaurantFirst green, flexibly
powered ATM

First irisrecognition ATM

First ATM integrated
with mobile

First self-service
pilot in Europe

First to develop
tear gas defense

First circularvault door to protect
against prying

First voicerecognition ATM

8 | 2021 Diebold Nixdorf ESG ReportGLOBAL OPERATIONSAs the world leader in connected commerce, our organization
has the breadth, scale and expertise to deliver the rightsolutions, at the right times, in the right place.

As of December 31, 2021, Diebold Nixdorf’s global real estate footprint
was approximately 1,558,000 square feet — a significant reduction fromapproximately 2,100,000 square feet in 2020. Since 2018, we have
reduced our operating real estate footprint by nearly 50 percent.
Included in the real estate footprint reduction is the transition of Diebold

Nixdorf’s corporate operations from North Canton, Ohio, to a leased
facility in Hudson, Ohio, a smaller, flexible workspace with multiple
private meeting areas.
We have significant operations in 55 countries, the specific addresses
for which can be found on our website.

BENELUX

MAJOR MARKET LOCATIONSPOLANDTHAILANDCZECH REPUBLIC

VIETNAM

TURKEYCANADAUSA

FRANCEGERMANY

UK

SPAIN

CHINA

MEXICOTAIWANPERU
BRAZILCHILE

ALGERIA
SOUTH AFRICA
EGYPT

MALAYSIASAUDI ARABIAUNITED ARAB
EMIRATES

9 | 2021 Diebold Nixdorf ESG Report

INDONESIA

INDIA

MOROCCOPHILIPPINESSINGAPORE

AUSTRALIAOUR VISION FOR ESG — PLANET, PEOPLE AND PERFORMANCE

As a global company, we are committed to protecting the environment, caring for our people
and the communities in which we live and work, and continually enhancing our governance toensure best practices in all we do as an organization.
We strive to advance solutions and practices that are sustainable, equitable and best-in-class as a corporate citizen. As our company
has grown over its long history, we have thought about security in many different ways, such as physical security, information security,environmental safety and care, and the security of our employees and customers. Our ESG — Planet, People and Performance
program is devoted to caring for our most treasured assets, including our environment, the communities where we operate and our
employees around the world. Our ESG initiatives are among our company’s highest priorities.
Our ESG initiatives include the following categories:

PlanetPeoplePerformance

Planet (Environmental) topics
include climate change,sustainable products, sustainable
field operations, materials used,
waste produced and resource
management.

People (Social) topics include
diversity, equity and inclusion,
responding to COVID-19, global
citizenship, financial inclusion,
human rights, health and safety,
and human capital management.

Performance (Governance) topics
include best practices in board
and corporate governance, ourcode of business ethics,
enterprise risk management,
cybersecurity and data privacy.

10 | 2021 Diebold Nixdorf ESG Reportw

Our actions reflect our corporate culture — a culture based on trust,transparency, reliability and fairness in our interactions with employees,
customers, investors, suppliers and the communities in which we operate.

EMPLOYEESCUSTOMERSINVESTORSSUPPLIERSCOMMUNITIESOur 22,000 team members share theWe contribute to the environmental

Diebold Nixdorf is committed to operating

Our suppliers are a key part of our supply

It has always been our practice to act

responsibility to care for the

stewardship of some of the world’s

our business in a way that will minimize

chain, and we depend on them to help us

responsibly — and with consistency. Diebold

environment as our global

most trusted banking and retail

environmental impacts, manage energy

meet our sustainability objectives. We

Nixdorf will continue to support local

ambassadors. By taking steps tobrands. As a key partner for our

consumption and embrace sustainability

expect our providers to fully embraceorganizations and causes through our

reduce the resources we use, reusecustomers, our products and services

practices. Diebold Nixdorf’s sustainability

environmental responsibility, operate in an

charitable arm, the Diebold Nixdorf

materials whenever possible andare environmentally sound and madeefforts contribute significantly to the

ethical manner, respect human rights, andFoundation. Our passionate and caring

recycle our consumables, we areby an organization that is dedicated toenvironmental “triple bottom line”

comply with all applicable laws andemployees look forward to volunteering andhelping to protect and preserve thehigh environmental performance.

concept: planet, people and performance.

regulations. Enhanced engagement withworking alongside your community leaders

Our sustainability efforts are aligned with

our suppliers enables us to ensure that ouron projects of importance to you.

our business goals. As we’re reducing,raw materials are responsibly sourced. In

We will respect our environment,

reusing, recycling and reclaiming, we’return, we are willing to work with suppliers tomake the best use of resources, repurpose

also reducing costs while becoming

help them meet their own sustainability

materials when possible and support ourleaner and more agile.

goals. These mutually beneficial

local communities.

environment for future generations.

relationships help us all succeed.

11 | 2021 Diebold Nixdorf ESG ReportOur Global Commitments

SDG 1 (NO POVERTY)

SDG 2 & 3 (ZERO HUNGER; GOOD HEALTH & WELL-BEING)

We are committed to achieving the standards

Beginning in 2017, we began a partnership with Operation HOPE, a 501(c)3Diebold Nixdorf and our employees are actively involved in our

non-profit, which supports expanding economic opportunity to underserved

communities. The nature of this commitment and the projects

populations throughout the U.S. and in South Africa through financial

supported depend on local needs. For example, Diebold Nixdorf

education and empowerment. We continue to support Operation Hope’s

employees all over the world organize fundraiser campaigns andmission through multi-year donations from the Diebold Nixdorf Foundation. In

volunteer projects. By interacting and supporting our local

addition, as our customers continue to expand into new markets, our products

communities, we are promoting well-being for people of all ages andand services help to provide financial inclusion and accessibility to thepositively influencing the social side of climate action.

set forth by the global community andsupporting our customers to achieve theirsustainability goals.
Our commitment is based upon the fundamental framework andstandards recognized globally by a majority of businesses andgovernments as set forth in the United Nations (UN) Framework
Convention on Climate Change, the UN 2030 Agenda for
Sustainable Development and the Sustainable Development Goals(SDGs), and the UN Global Compact. We put this responsibility into
practice every day.
We are committed to making a difference for the environment andthe global community. Our strategic roadmap and performance
metrics focus on the commitment to 10 of the SDGs that will drive
programmatic initiatives to create a positive impact throughout
our company.

unbanked and underbanked populations of the world by providing access tocash and financial institutions in globally underserved markets
SDG 5 & 10 (GENDER EQUALITY; REDUCED INEQUALITIES)SDG 4 (QUALITY EDUCATION)

We are dedicated to ensuring that no one is disadvantaged, privileged,

In 2021, Diebold Nixdorf donated 195 tablets, 24 laptops, 4 science labs, 6

harassed or marginalized because of gender, descent, ethnic origin,computer labs, 100 printers and 10 desktops for numerous Mobile IT Labs tosexual orientation, skin color, belief, disability or age. The dignity of eachschools in rural areas of South Africa. The labs offer teachers and students

employee and their personal rights and privacy must not be violated.

the opportunity to use technology as a tool to enable them to learn,

This is supported by the DN Considerate, Aware, Responsible andcollaborate and advance in their education.

Empathetic (CARE) Council’s vision to ensure all employees areappreciated, involved, heard, connected and supported, and have an

SDG 12, 14 & 15 (RESPONSIBLE PRODUCTION &equal opportunity to thrive.

CONSUMPTION; LIFE BELOW WATER; LIFE ON LAND)
We’ve implemented a global cloud-based tracking and monitoring

SDG 16 (PEACE, JUSTICE & STRONG INSTITUTIONS)

platform for energy and resource consumption in our operations to identify

By anchoring integrity and compliance throughout our company, we

opportunities to reduce carbon emissions and utility consumption. This

support fair competition and secure the long-term success of ourresource reduction effort allows us to urgently respond to the climate

company. Diebold Nixdorf is dedicated to implementing thecrisis. Implementing life cycle management and energy saving solutions

requirements of international standards and all other relevant climate

into our products lowers the environmental impact and total cost ofagreements and regulations into our company, supply chain, andownership. We are also actively implementing clean energy sourcing

collaborations with external organizations and institutions.

strategies for our facilities around the world.

12 | 2021 Diebold Nixdorf ESG Report

SUSTAINABILITY MANAGEMENT

Our sustainability efforts and culture start with our Board of

We believe a structured, collaborative management approach to sustainability is key toa successful ESG program. But we do not stop there. Continuous evaluation andevolution are core features of our approach to proactive ESG management. Diebold

Directors and Executive Leadership Team (ELT). As stated in

Nixdorf’s Corporate Sustainability Leader collaborates with Sustainability Liaisons in

our Global Sustainability Policy, we strive to be a leader andcountries where Diebold Nixdorf’s operations and employees reside. Our Liaisonsdriver of positive change in society.

provide the link between the local organization and the Corporate Sustainability
Program. The sustainability authority across the organization is delegated accordingly:

The Global Sustainability Policy applies to all directors, officers and employees ofDiebold Nixdorf, along with subsidiary companies, partners, vendors, suppliers andDiebold Nixdorf leadership

Sustainability Liaisons collectchampions the sustainability

local data using Diebold Nixdorf’s

culture for achieving ESG and

Guideline for Reporting

sustainability goals and provides

Sustainability KPIs, while alsosustainability progress: the Diebold Nixdorf Global Sustainability Council. Thisadequate resources to support

supporting the area or local staff

council is comprised of cross-functional leaders who function as “Sustainability

sustainability and ESG initiatives,in all sustainability andLiaisons” across Diebold Nixdorf. The Global Sustainability Council participates inrequirements and goals.

environmental, health, and safetycontractors. The policy describes our approach, emphasizes our sustainability
principles and defines the roles of different groups within Diebold Nixdorf:• We established an executive team that is responsible for driving forward ourand provides input on our sustainability and ESG strategies, policies and programs.
The ELT is provided with progress updates regularly on key performance indicators(KPIs) and other developments.
• Our ELT provides frequent updates to the Governance Committee of the Board of

Directors, which is the board committee responsible for the oversight ofsustainability at Diebold Nixdorf.
• With guidance and resources provided by leadership, our managers and supervisors

are responsible for implementing our ESG procedures, providing training toemployees on sustainability and ESG initiatives, soliciting feedback on our ESG
program, and leading by example.

Diebold Nixdorf managers and(EHS) aspects.

supervisors implement
sustainability and ESG

All employees, contractors andprocedures to maintainvisitors are expected to comply

compliance with company

with all applicable EHS,

policies and legal requirements,

sustainability and ESG policies,

while also providing training toprocedures and guidelines andensure employees are aware ofcollaborate with stakeholders insustainability and ESG

projects that advance sustainablerequirements.

practices at Diebold Nixdorf.

The Sustainability, EHS and Legal department is continuously refining andcommunicating sustainability and ESG policies and guidelines, facilitating
reviews of the sustainability and ESG status for Diebold Nixdorf operations,establishing internal sustainability goals, and developing guidelines with a focus
on minimizing Diebold Nixdorf’s environmental impact and CO2 emissions.

13 | 2021 Diebold Nixdorf ESG ReportDiebold Nixdorf enhances ourcommunities and conserves natural
resources through a responsible supply
chain and socially aware workplace. We
are taking concrete steps every day to
reduce our global energy consumption.
These include targeted improvements
in building efficiency, personal practices
and responsibilities, and reducing thetotal square footage of our facilities andoffices around the world without
significantly reducing output.
Our Code of Business Ethics (COBE), the Supplier Code of Conduct (SCOC),
the Global Sustainability Policy, the EHS Policy, the Responsible Chemical
Management Policy, the Physical and Environmental Security Policy and the
Waste Management Policy inform our companywide environmental programthat covers carbon emissions, water consumption, energy usage, recycling
efforts, supply chain management, and sustainable products and solutions.
Together, our programs and policies allow us as an organization to create

Planet(Environmental)
14 | 2021 Diebold Nixdorf ESG Reportvalue in a sustainable way for our stakeholders.

Diebold Nixdorf is committed to sustainable
practices and adheres to the following principles:

We apply our creativity andWe comply with all

We communicate openly about

We respect employees, customers,

innovation to solve sustainableapplicable EHS-related

our activities and maintain asuppliers, investors, and those living

development challenges byregulations.

constructive dialogue withand working in the communities westakeholders.

serve.

We conduct company operations in

We strive to be good citizens by

We apply these principles across

ways that protect the environment

contributing to the environmental

our operations, pursuing bothby reducing waste, preventing

well-being of the communities

global and regional goals.

pollution, promoting recycling andwhere we work.

fostering a dynamic and wellfunctioning business sector,
while respecting labor rights andenvironmental and healthstandards in accordance with
relevant international standards
and agreements and other15 | 2021 Diebold Nixdorf ESG Reportongoing initiatives.

conserving resources.

Carbon Footprint
ENERGY

Diebold Nixdorf has made efforts to structure both our

When data sources, such as utility invoices, are unable to be collected, specified

operations and products to conserve resources. The use of

Sustainability Liaisons receive alerts to drive participation and assist with enhancing

new, energy-saving technologies in our production facilities
and our products deliver both economic and environmental

collaboration with Operations and Facility personnel. The system provides our teams
with the ability to run various types of reports such as commodity forecasts, energy costand usage summaries, or carbon, water or waste summaries, which allows Diebold

benefits for our customers.

Nixdorf’s Sustainability team to perform analytical reviews of the data and information.

Our Global Sustainability Policy outlines our approach to prevent and minimize

This approach allows us to maintain our focus on reducing our largest drivers of energy

pollution. In analyzing our environmental footprint, our most meaningful opportunity foruse, while continuing to make incremental improvements throughout our operational

impact is in resource reduction of electricity, gas, water, waste, and reducing

footprint. We work closely with our third-party service provider to monitor, measure andgreenhouse gasses (GHGs). We integrate energy and resource efficiency practices into

analyze resource consumption (electricity, gas, water and waste) data, which helps us toour operations and lower the total cost of ownership for our products by including

improve efficiency and operate more sustainably.

energy reduction technologies.
In 2021, Diebold Nixdorf continued efforts to capture a higher percentage of energy andutility data from our global operations where available. We utilize a leading cloud-based

DIEBOLD NIXDORF GLOBAL ENERGY CONSUMPTION*

2020 (BASELINE)

2021

data management software platform that allows us to measure and manage energy

Electricity (TJ)1

239.4

218.4

and sustainability initiatives across Diebold Nixdorf’s operations. The software platform

Natural Gas (TJ)

286.9

279.2

TOTAL ENERGY CONSUMPTION (TJ)

526.3

497.7

Energy Intensity2

0.000000134

0.000000127

provides the foundation for Diebold Nixdorf’s GHG Inventory Management System. Thisw

tool supports our approach for data integrity and includes validation tests that identify
inaccurate or incomplete data. It also includes an auditing feature that documents allchanges.

w

REDUCTION OF ENERGY CONSUMPTIONFROM BASELINE (TJ)

28.6

* In the interest of completeness and transparency, the Company has been working to capture its global energy consumption fromOperations. The Company continues to improve the identification and collection of data within its organizational and operationalboundaries. Because of the size and complexity of Diebold Nixdorf, it is not always possible to obtain all of the necessary
information to complete all segments of the energy inventory. When information cannot be obtained in a timely manner, Diebold
Nixdorf uses extrapolations to provide the most complete inventory possible. As data becomes available or when additional energy
sources are identified, they will be incorporated into the inventory. Base year is 2020 and covers sites under operational control.
1 Terajoules (TJ)
2 Energy Intensity represents energy consumed within Diebold Nixdorf. Our calculation utilizes total energy consumption(numerator) divided by Diebold Nixdorf’s revenue in 2021 (denominator).

16 | 2021 Diebold Nixdorf ESG Report

EMISSIONSSERVICE FLEET VEHICLE TELEMATICS

Diebold Nixdorf works to reduce environmental impacts across our operations andis to reduce our global energy consumption and GHG emissions. In 2021, we reduced our

supply chain and through the goods and services we provide to our customers. Annually,

Scope 1 and Scope 2 carbon emissions by more than 6%.

we report how we manage and assess climate-related risks and opportunities throughthe Carbon Disclosure Project (CDP) to increase transparency for our customers,
investors and stakeholders. The CDP is an international non-profit organization thathelps companies and cities disclose their environmental impact. Diebold Nixdorf
strongly supports the CDP and has used the platform to increase our transparency
pertaining to our ESG initiatives since 2008. Our most recent CDP score for reporting
year 2020 is “B- Management.”

concentrations of service technicians, as well as in certain

We have codified our emissions accounting approach in our Carbon Accounting Manual.
Diebold Nixdorf’s methodology for calculating the GHG emissions inventory is based on theGreenhouse Gas Protocol’s Corporate Accounting and Reporting Standard (GHG Protocol)

other countries, our Service Fleet vehicles are outfitted withvehicle telematics that monitor and control fuel consumption,for Scope 1 and 2 emissions reporting. In 2021, we started working with our internal andimprove routing and manage speeding and idling time.

external partners to begin the collection of Scope 3 emissions data and are planning to

The Service Fleet team receives driving reports and driver training tools to develop fuelestablish a Scope 3 emissions baseline in 2022. We are utilizing the GHG Protocol Corporate
Value Chain (Scope 3) Accounting and Reporting Standard as the foundation for ouremission data collection efforts.

w

In the U.S., where Diebold Nixdorf has one of its largest

efficient driving behaviors for service technicians. For example, due to smarter driving
decisions and behaviors, our U.S. service fleet was able to reduce carbon emissions by
1,449 metric tons of carbon dioxide equivalent (CO2e) in 2021. Diebold Nixdorf is“By disclosing, Diebold Nixdorf has underscored their

Beginning in 2020, we re-established our GHG emissions baseline with analytical software

expanding its use of vehicle telematics across the Global Service Fleet.

commitment to transparency on their environmental

and implemented formalized processes to collect energy consumption data. After

impact, risks and opportunities. This step is critical notcontinued development of the cloud-based data management software platform to track

Effective fuel management is crucial to reducing fuel consumption, and in turn, GHG

just for their goals, but also for their investors,

GHG emissions, Diebold Nixdorf's emissions may appear to fluctuate over the next fivecustomers and employees. CDP greatly values Diebold
Nixdorf’s contribution to a more sustainable future.”- Ateli Iyalla, Managing Director, CDP North America.

years due to more accurate emissions monitoring and tracking. These tools have not andcannot be implemented in every global facility. Facilities not within Diebold Nixdorf’s
operational control are not reflected in the data that is provided.

2020 (BASELINE)

2021

optimize energy efficiency and reduce GHG emissions, with plans to set global reduction

Scope 1 Emissions1 (metric tons CO2e)

86,671.9

81,180.4

targets. Our owned and leased offices and production facilities strive to conserve resources

Scope 2 Emissions2 (metric tons CO2e)

31,360.2

28,640.9

systems. Annually, we collect and publish our GHG emissions data as part of Diebold

TOTAL SCOPE 1 AND SCOPE 2 EMISSIONS(METRIC TONS CO2E)

118,032.1

109,821.4

Nixdorf’s Sustainability Program to measure and manage environmental impacts and our

GHG Emission Intensity3

0.0000302

0.0000281

management system empowers our Sustainability Liaisons to aggregate and visualize
cross-enterprise energy and sustainability information to improve performance, increase
efficiency, financial savings and corporate transparency. We have access to valuable facilitylevel data in a single platform where it is organized and quality-checked. The long-term goalw

w

REDUCTION OF GHG EMISSIONS FROM BASELINE(METRIC TONS CO2E)

8,210.7* In the interest of completeness and transparency, the Company has been working to capture its GHG emissions from operations
and service fleet vehicles. The Company continues to improve the identification and collection of data within its organizational andoperational boundaries. Because of the size and complexity of the Company, it is not always possible to obtain all of the necessary
information to complete all segments of GHG inventory. When information cannot be obtained in a timely manner, Diebold Nixdorf
uses extrapolations to provide the most complete inventory possible. As data becomes available or when additional sources ofemissions are identified, they will be incorporated into the inventory. Covers sites under operational control. Base year is 2020 andemissions figures calculated using the GHG Protocol.
1 Represents location-based Scope 1 emissions

17 | 2021 Diebold Nixdorf ESG Reportside fuel data allows Diebold Nixdorf fleet managers to monitor any driving behavior
that is linked to increased fuel costs. Ultimately, effective route planning reduces fueloperational efficiency.

DIEBOLD NIXDORF GLOBAL GHG EMISSIONS*

reporting for the CDP and other disclosure platforms. Our cloud-based resource

between drivers and/or vehicles to target improvement areas. Furthermore, side-by-

consumption because of less time idling and miles driven, contributing to greater

We conduct regular energy reviews at Diebold Nixdorf facilities and implement measures toand use state-of-the-art technology, such as LED lighting and highly efficient HVAC

emissions. Fuel efficiency reports use fuel consumption data to make comparisons

2 Represents location-based Scope 2 emissions
3 GHG Emission Intensity represents energy consumed within Diebold Nixdorf. Our calculation utilizes total scope 1 and scope 2
emissions (numerator) divided by Diebold Nixdorf’s revenue in 2021 (denominator).

DATA CENTER AND CO-LOCATION MANAGEMENTSUSTAINABILITY PROJECTS IN MANUFACTURING

Our “cloud first” principle is the foundation of our cloudAs we focus on collecting environmental data throughout our

computing strategy, which relies on our ability to establish

organization, we are also committing and investing in ourstrong governance standards and processes that align with

employees and their work environment. In 2021, Diebold

our development efforts. We launched our Cloud GovernanceNixdorf extended this commitment for sustainability at theprocesses, cloud computing strategy and the current

Paderborn manufacturing facility with three additional projects:

standards that will enable our strategy and non-functional• Green Roof: More than 750 square meters of the building’s roof surface now includes

core requirements for implementing new products. Diebold

a “green roof.” The benefits of a green roof include decreased water retention, energy

Nixdorf continues to focus on digital transformation, fueled incost savings and a longer roof life. The green roof will absorb approximately 600 kg ofpart by a push to place more functions inside our products.
The data center industry has been a force for positive change on climate action over the
past decade, with cloud computing platforms pioneering advances in sustainable
operations and corporate adoption of renewable energy. This impact will be amplified incoming years as more businesses abandon carbon-heavy on-premises data centersand migrate to greener infrastructure operated by cloud platforms and co-location
facilities. We work directly with our IT and co-location data center vendors to driveenergy efficiency through our data center operations. Many of our co-location data

CO2 per year, which is equivalent to roughly 4,800 kilometers of car travel.
• Renewable Energy: For the first time in Diebold Nixdorf’s history, we have installed aroof-mounted solar photovoltaic energy system, consisting of 266 solar panels, at the
Paderborn facility. The panels will reduce the amount of electricity we previously
purchased for the building by 8% and prevent 42 metric tons of carbon emissions
from entering the Earth’s atmosphere each year. We have also executed a contract
with our Paderborn facility’s utility supplier to provide us with 100% renewableenergy for the facility for 2022 and 2023.

center vendors have strong commitments to source 100% of their energy from• Electric Charging Stations: We installed 36 EVC stations to encourage employee use

renewable energy sources. By working with external vendors who share ourof electric vehicles (EVs) and e-bikes, which reduce emissions and promote a morecommitment for sustainability, we are able to make further progress on our goal tosustainable lifestyle.

reduce energy consumption and GHG emissions.

These sustainability upgrades will significantly improve the resiliency and sustainable
future of our Paderborn location. Diebold Nixdorf is constantly working on programs
that drive sustainable practices with a goal to have no adverse effects on public healthor the communities where we operate. Paderborn’s upgrades are an example of ourplans for other locations around the world.

18 | 2021 Diebold Nixdorf ESG Report

Green Products and Solutions
DN SERIES™ BANKING SYSTEMS

Higher energy efficiency and lower emissions reduce the overall environmental
impact of our products. For example, our DN Series™ product lines are:Diebold Nixdorf is committed to responsibly using
resources and acknowledges the opportunities of lifecycle
management as highly beneficial for businesses, theMoreAvailable

environment and society.

More
Efficient

More
Future-Ready

Customer satisfaction will be ensured

DN Series™ was designed to reduce the systems’Consumer demands and changing

across an organization's network withenvironmental impact, both during its manufacturingbusiness needs can be accommodated

smart devices and connected services

phase and throughout its useful life. With these banking

faster than ever before with DN Series™.

that integrate big data, machine learning

systems, it is easier to maximize efficiencies through aAgile, field-upgradeable modules and user

and advanced analytics. This informs andself-service channel with scalable, tailored solutions tointerface components enableorchestrates the actions of our remoteaddress branch transformation strategies. In the past 10

organizations to evolve as fast as theirand field service capabilities. Our DN

years, electricity consumption in individual systems has

consumers. The physical and digital are

Series™ product line uses recyclable

been reduced by two-thirds while the performance of thesemerged to deliver a seamless, securematerials and enables a more efficientsame systems has multiplied. This has been achieved

touchpoint. The DN Series™ 200 ATM uses

maintenance process.

through a clear focus on the use of advanced and energy-

state-of-the-art LED technology in all its

banking systems toward greater energy efficiency and represent a sustainableefficient technologies, such as energy-efficient processors.

lighting systems and highly efficient

standard in our industry.

The DN Series™ 200 model is made of recycled andelectrical systems, which enables savings

recyclable materials and is 25% lighter than mostof 25% in electricity consumption

traditional ATMs. This reduces CO2 emissions, both in thecompared to traditional ATMs, a figure

manufacturing processing and transportation ofthat rises to 50% if it is equipped withcomponents and terminals.

energy-saving mode.

Across our product lines, we have established a clear commitment to sustainability
with an overarching care for the environment. While having established global
strategic initiatives for the design and the end-of-life phases of our products andoperations, we use technologies and innovative business practices to take part inthe cradle-to-grave analysis. In 2021, Diebold Nixdorf’s Sustainability, Researchand Development (R&D), Systems, and Procurement departments initiated a longterm project to perform product life cycle assessments, which will help us build
sustainability into our products and systems at the early development stage.
Our DN Series™ ATMs are a shining example of continuous development of our

19 | 2021 Diebold Nixdorf ESG Reportw

DN SERIES™ RETAIL SYSTEMSDN Series™ EASY retail solutions also provide multiple ways our customers canenhance their sustainability efforts across their value chain. With six objectives
in mind, we aim to support a low-carbon future for the next generation.

AVAILABILITYSERVICEABILITY AND
MANAGEABILITY

MODULARITY ANDSCALABILITY

OPEN RETAILING

POWER CONSUMPTIONDESIGN AND MATERIALSDiebold Nixdorf is constantly coming

We use energy-saving technologies

We design our products withhigh reliability with minimized

Our products and solutions provide

Scalable hardware, software andup with new innovations like the rapid

like solid state drives, 80 Plus/EPS

sustainability in mind. A main piece

downtime. This design for 24/7

customers with intelligent, real-time

services allow for highly adaptable

integration of image recognition

2.0 power supplies, system-poweredof this involves reducing the waste

operations allows the availability ofand remote management tools andand tailor-made solutions with easy

technologies and open applicationinterfaces for peripherals andand product weight while increasing

our products in extended

predictive maintenance. We replace

upgradability and retrofitting

programming interfaces for any

power-saving mobile processors ineco-friendly and recycled materials/

environmental conditions at any timephysical interventions with remote

third-party software. Our systems are

our products. This allows for highly

components (>90%) according toof day. These products have ancapabilities. This reduces CO2

resolutions. This, along with ouremissions, both in the manufacturing

open to more than 75 different POS

efficient and intelligent power

Waste from Electrical and Electronic

extended life cycle of up to 12 years.

global and local delivery models andprocessing and transportation of

applications from around the world.

management capabilities.

Equipment (WEEE) compliance. We

We also encourage the reuse of

total implementation services,components and terminals.

legacy parts, modules and products

contributes to the goal of reducing

use of conflict materials andthrough our Global Productthe environmental footprint of ourhazardous substances and recapture

Stewardship Program.

service fleet vehicles. We also provide

our products at the end of theirmore eco-friendly digital user andservice. Lastly, our packaging uses

service manuals.

minimum plastic and

Availability in our systems includes

also actively monitor the potential

environmentally friendly and recycled
paper (>90%).

20 | 2021 Diebold Nixdorf ESG ReportDN ALLCONNECTSM DATA ENGINE ANALYTICS SERVICE

In 2020, Diebold Nixdorf launched the AllConnectSM Data
Engine (ACDE), which enables a more data-driven andpredictive approach to services.
Our ACDE real-time analytics solution allows us to accomplish this in a sustainable,
swift and cost-efficient manner. ACDE aggregates and analyzes detailed, technical data

DN ALLCONNECT SERVICESSM: EV CHARGING SERVICES

The EV market has grown rapidly with European sales alone
reaching 3.2 million vehicles in 2020. To power these vehicles,
EVC station deployments have surged with approximately
200,000 public charge points deployed across Europe at theend of 2019, and an additional 1 million are expected by 2025,

using cloud computing. This allows us to have a precise understanding of individual

creating high demand for installation and maintenancedevices, but also aggregate data to analyze patterns, trends and leading indicators

services for these devices.

amongst Diebold Nixdorf products. As a result, we can use this data to identify apotential impending failure, which triggers a proactive service call to avoid a future
outage. Additionally, when an incident is reported, ACDE analyzes data to identify theroot cause. It then prescribes the required fix, technician skill level, spare parts andexpected duration of the repair. These efforts allow us to reduce the number of trips
our service technicians make to a customer location and plan our trips using the mostfuel-efficient route. As a result, we’ve seen reduced fuel consumption, reduced
emissions, increased efficiency and improved customer service.

EV charging services comes with a unique set of consumer-facing technologies andequipment and must be proactively managed end-to-end by a professional team, justlike the rest of the IT ecosystem. The DN AllConnect ServicesSM team offers EVC
services to help install, manage and deliver global deployment plans while maintaining
the highest uptime at the lowest total cost of ownership. Our experienced, global
service network puts us in a strong position to monitor and maintain EVCs, and ourrecently announced partnerships with Europe-based Alfen, Alpitronic, Compleo,
WallBe and other EVC operators provide further examples of our successful entry into

As of December 31, 2021, more than 150,000 ATMs were connected to ACDE. As thethis new horizontal and natural fit for our Services business. Our growth within the EV

number of connected devices increases, Diebold Nixdorf expects to benefit from moreindustry does not end with Europe but is a global endeavor, including a pilot project toenvironmentally friendly, efficient and cost-effective operations. With our focus onservice more than 7,000 chargers in the United States.

incident resolution or proactive maintenance services, Diebold Nixdorf strives toprovide these services in an efficient fashion while ensuring a quality banking
experience to consumers who rely on our products. The insights provided by our ACDE
software are invaluable in enabling us to proactively identify potential issues, increasing
the reliability of our products and improving customer experiences.

21 | 2021 Diebold Nixdorf ESG Report

Connecting Diebold Nixdorf capabilities like installation and field service to EVC is justthe beginning — Diebold Nixdorf’s service analytics, loyalty programs and payment
solutions are also on the horizon for this market.

w

Sustainable Supply Chain
SUPPLIER AND THIRD-PARTY EXPECTATIONS

MATERIALS

Diebold Nixdorf's Supplier Code of Conduct (SCOC),

Environmentally sustainable materials are a top focus when it comes to our supply chain. These materials have a positive impact on our operational efficiency and benefit ourwhich requires our suppliers to adhere to high ethicalstandards, support sustainable business practices andcustomers. Direct material suppliers participate in our due diligence processes, perform similar due diligence on their own supply chains, and provide complete and accurate
information when requested. Additionally, every contract we sign with our direct suppliers includes a mandate to adhere to our Supplier Code of Conduct with an objective of
reducing waste, preventing pollution, promoting recycling and conserving resources.

respect human rights. In our supply chain, we focus on
using environmentally sustainable materials, which have

Spare Parts Harvesting

a positive impact on our operational efficiency while

14001
45001

benefiting our customers. We value collaboration andengage in proper transactions with business partners

Refurbished Systems

Re-useISOaround the world.
Managing the social, ethical, environmental and human rights impacts in our
supply chain is part of our value chain approach to embedding sustainability
throughout our business. Diebold Nixdorf suppliers are required to confirm
that they apply our SCOC during the mandatory onboarding process based on

Supplier

Material

Plant

Product

Customer

Remarketing

our internal supplier compliance screening tool. Diebold Nixdorf's Terms andConditions, which are referenced in each purchase order, also link to the SCOC.

R&D

In addition, all third parties acting on our behalf to sell or market our products

Promoting Product Recycling

or interact with government entities on our behalf must act in line with ourDiebold Nixdorf Code of Business Ethics and all relevant policies andprocedures. These third parties are screened and monitored to ensurecompliance with all applicable laws and regulations.

22 | 2021 Diebold Nixdorf ESG Report

Conflict Minerals

Reduct Waste

Modern Slavery

Prevent Pollution

Restricted Substances

Use of Sustainable Materials

Supplier Code of Conduct

Conserving Resources

Recovery

97% Material

3% EnergyOur expectations in relation to environmental standards are an integral part

RESTRICTED SUBSTANCES LISTS

of our Supplier Code of Conduct. In addition, we expect our direct material
suppliers to have a certified environmental management system toInternational Standards Organization (ISO) 14001 or equivalent standard; wemonitor compliance with environmental standards through periodic audits ofour suppliers.
Furthermore, Diebold Nixdorf strives to limit and reduce the hazardous
substances that are used in our global operations. We also work directly with
suppliers who share this commitment. Through our Restricted Substancesand Prohibited Substances Program, we proactively work to avoid the use of
known hazardous chemicals in the products we provide to our customers.

REACH CANDIDATE LISTThe European Union (EU) REACH directive (EU Directive
1907/2006, including its updates) obliges product manufacturers to
inform their customers about particularly hazardous substances,including substances of very high concern, used in the
manufacture of their products. Our approach is to avoid using
substances that appear on the Candidate List in any Diebold
Nixdorf products worldwide. We impose an obligation on our

At Diebold Nixdorf, we also bear responsibility for ensuring that our products

suppliers globally to avoid using substances on the Candidate List

are compatible with environmental requirements. The principal raw

in a concentration above 0.1% weight by weight (w/w) in any of thematerials used in our manufacturing operations are steel, plastics, electronicmaterials they supply to us.

parts and components, and spare parts, which are purchased from various
major suppliers. One major aspect of our responsibility is to reduce thevolume of critical substances in our products. Numerous legal provisions
such as Registration, Evaluation, Authorization and Restriction of Chemicals(REACH), Restriction of Hazardous Substances Directive (RoHS), the Toxic
Substances Control Act, and California Proposition 65 underline our

PROHIBITED SUBSTANCES LIST

responsibilities. Based on legal stipulations and our own requirements, we

The list of prohibited substances contains a range of substances/have compiled lists of restricted substances that form an integral part of our

substance groups whose use or circulation in our products and related

arrangements with our respective suppliers. All suppliers must observe andresources is prohibited or restricted by current legislation. We impose

comply fully with these substance lists.

an obligation on our suppliers all over the world to comply with laws
prohibiting and restricting the use of prohibited substances.

23 | 2021 Diebold Nixdorf ESG Report

SUPPLIER DIVERSITY

Aligned with our ESG and diversity, equity and inclusion (D&I)
programs, Diebold Nixdorf’s Supplier Diversity and Inclusion
Excellence Program encourages our team members to seekout meaningful business opportunities with suppliers whoshare the same commitment to diversity. We are committed to
growing our supply chain and working with diverse suppliers.
In 2021, Diebold Nixdorf’s Supplier Diversity team launched an effort to significantly increase
the diversity of our supply chain. The most notable increase was our minority spend in twoareas from 2020 to 2021. We are committed to proactively pursuing certified diverse
suppliers that have the ability to provide competitive, high-quality goods and services inaccordance with our policies and our customers’ requirements. Diebold Nixdorf’s
Procurement and Sourcing departments will be reviewing existing suppliers and will be
increasing their efforts to attract a diverse supplier base.
Diebold Nixdorf has established specific goals regarding supplier diversity and other key
partnerships. Specifically, we have set a three-year goal to increase our spend with diverse
suppliers, and as part of that investment, we will be supporting new opportunities for small
and certified diverse suppliers. Diebold Nixdorf's primary focus in the next three years is to
grow its Tier 1 diverse supplier spend. Simultaneously, Diebold Nixdorf will develop a morerobust Tier 2 diverse supplier spending program. This will include elements such as Tier 1
suppliers reporting on diverse spending information relating to Tier 2 suppliers, requiring
Diebold Nixdorf contracts with Tier 1 suppliers to use diverse Tier 2 suppliers, and instituting
a review of such information through an audit process. This will enable us to accurately
track Tier 2 diverse spending and engage Tier 1 suppliers to meet spending goals with Tier
2 diverse suppliers.
We are also regularly engaging with our customers’ supplier diversity teams to share bestpractices and benchmarks. For example, in 2021 our Supplier Diversity team achieved
recognition from one of the largest banks in the U.S. — a key customer who has named
Diebold Nixdorf as one of its Gold Suppliers, a designation for preferred suppliers who are
distinguishing themselves through excellent performance, integrity and partnerships toserve the needs of its business and customers.

24 | 2021 Diebold Nixdorf ESG ReportWaste and Recycling Management
We have published an enterprise-wide Sustainability

The management of significant waste-related impacts is delegated accordingly

Policy that includes our guiding sustainability principles

so every level and aspect of the business is covered.

and provides our methodology to address resource• Department and business unit leaders are responsible for reviewing

consumption and waste at our production plants andoffices. We actively pursue methods to reduce our impact
on the environment, preserve natural resources andcontribute to a long-term, ecological balance. This
includes recycling electrical equipment and ATMs every

operations to determine where waste can be reduced at its sources ofgeneration; acquiring items that are durable, have minimal packaging, orare readily recyclable when discarded; and making every attempt topurchase items only when needed and in amounts that are not excessive.
• Diebold Nixdorf employees, contractors and vendors are responsible for all
applicable materials or equipment brought into a Diebold Nixdorf facility,

year, reusing packaging and pallets, carpooling,

separating defined waste types and placing identified waste materials in thetelecommuting, consolidating offices, installing energy

appropriate containers.

efficiency lighting, saving water and more.
In addition, the Diebold Nixdorf Waste Management Policy is intended to provide
operational requirements for the safe, responsible and ecologically soundmanagement of the different types of waste generated at Diebold Nixdorf facilities
or projects. We actively embed waste conservation and recycling practices
throughout our production and office locations with plans to set global reduction• Diebold Nixdorf Procurement is responsible for prioritizing goods andservices that have a less negative effect on human health and theenvironment, promoting the purchase of durable and environmentally
preferable products, and prioritizing these purchases over single-use ordisposable products.
• Diebold Nixdorf Operations is responsible for establishing procedures for thetargets. Where possible, we follow the “ARRR” principle: Avoidance before

management of waste sources that includes: specific recycling targets,

Reducing before Reusing before Recycling, and only then disposing of materials

managing waste and recycling collection areas for the drop-off of variousthat are considered as specially regulated waste.

waste sources in each building, maintaining up-to-date procedures for reuse
and recycle requirements, and keeping records of all waste reduction,
management and recycling activities.
• The Global Sustainability team and the EHS department are responsible fordeveloping and communicating waste and recycling policies and guidelines,
facilitating an analysis of Diebold Nixdorf-owned operations' waste andrecycling program status, developing guidelines with a focus on minimizing
the environmental impact and CO2 emissions, regularly updating seniorleadership regarding performance and compliance, and regularly reviewing
documents for applicability and amendment.

25 | 2021 Diebold Nixdorf ESG Reportw

In 2021, Diebold Nixdorf began analyzing ourwaste stream data — materials we either reuse,

1

MIXED WOOD AND PAPER
One ton of uncoated virgin printing and office paper uses

5

E-WASTE
Recycling e-waste has several benefits, with the largest

24 trees. So, by recycling 506.4 tons of mixed paper andbeing the reduction of toxic substances and heavy metals

wood between 2012-2020, we have saved more than(like mercury, lead and cadmium) getting into landfills andWe have defined material groups that we recycle at our offices,

12,000 trees by recycling our various wood, paper andeventually the surrounding environment.

production facilities or through our Global Product Stewardshipcardboard products.

recycle or dispose.

program. We track recycling data that includes electronics waste(e-waste), steel, aluminum, mixed metals, universal waste, mixed
wood and paper, mixed plastics, and finally a miscellaneous category.
Diebold Nixdorf meets all reporting, recording and notification

2

STEEL

6

UNIVERSAL WASTE
Recycling universal waste conserves our natural resources,

Steel is the U.S.’ most recycled material, and recycled

reduces waste in landfills, reduces harm to the environment andsteel saves 60% production energy. We recycled over 40

protects human health. It is important to Diebold Nixdorf that we

The table below represents a U.S.-based example of the materials wemillion pounds of steel over a nine-year period in theproperly recycle or dispose of all hazardous waste to ensure werecycle and how much we recycled in tons in each category from

U.S. alone, equating to 34,973.19 metric tons of carbon

are not harming the environment through this process.

2012-2020. We intend to broaden our waste and recycling data

emissions avoided.

requirements in all of our global operations.

collection efforts globally.
DIEBOLD NIXDORF MATERIAL GROUPSRECYCLING VOLUME FROM 2012
THROUGH 2020 (TONS)*

Mixed Wood and Paper

506.4

Steel

7

Mixed plastics range from fans and connectors to clean

One ton of recycled aluminum saves 14,000 kilowatt

plastics. Recycling mixed plastics reduces waste and20,838.56

hours (kWh) of energy. Through our aluminum

GHG emissions, reduces pollution and promotes our

Aluminum

43.05

recycling efforts, we assisted in saving more thancommitment to divert waste from entering landfills.

Mixed Metals1

306.84E-Waste545.03

Universal Waste2

253.01

Mixed Plastics

137.85

Miscellaneous

62.49

TOTAL MATERIALS RECYCLED

22,693.23 tons

3

w

3

ALUMINUM

MIXED PLASTICS* In 2021, we started working with our internal and external partners to begin the collection of the disposal andtreatment of non-hazardous waste generated in Diebold Nixdorf’s facilities. The total non-hazardous waste
activity across Diebold Nixdorf will be reported in the 2022 annual ESG Report.
1 Our mixed metals category includes brass, bronze, copper, iron, zinc and more.
2 Universal waste includes batteries, pesticides, mercury-containing equipment, light bulbs and aerosol cans.
3 Our miscellaneous category includes all waste materials that did not quite fit in the other categories describedabove. For example, concrete shells, glass doors and foam pallets.

26 | 2021 Diebold Nixdorf ESG Report

600,000 kWhs of energy.

4

MIXED METALSMining virgin metal is extremely taxing on the

8

MISCELLANEOUS
From 2012-2020, we have kept an estimated 180.59

environment, harming the environment itself by digging

metric tons of CO2e emissions from being released into

into grounds with rich biodiversity while using a

the atmosphere from the miscellaneous items wesignificant amount of energy in the process. We arediverted from the landfill by recycling. For all thetaking every effort to ensure we are collecting andrecycling in this nine-year period, we diverted more thanseparating metals to be recycled downstream.

22,000 tons of waste from entering landfills across the
U.S., which represents a significant reduction in carbon
emissions from our U.S. recycling initiatives.

GLOBAL PRODUCT STEWARDSHIP PROGRAM

We are focused on recycling our ATMs and other retail hardware, and we are

Our Global Product Stewardship Program (Recycling

also focused on extending our product lifecycles. When a product is returned— Take Back) aims to minimize the environmental
impact of our products at their end of life and ensure

reduce the volume of waste from the old product and reduce the number ofmaterials needed to build the new product. We have also expanded how wethat they are handled according to highsource repairable parts from around the world to include materials gathered

environmental standards. Diebold Nixdorf has

via harvesting.

maintained this program to recycle out-of-use

The harvesting process involves collaborating with Sales to identify whereATMs and other electronic hardware for over acustomers want to trade their existing installed base for new units. Our Sales

decade to ensure they do not go to landfills,
including active recycling programs in theAmericas and throughout Europe.
This program is available to all our Banking and Retail customers around theworld. All our selected recyclers are, at a minimum, third-party audited inaccordance with ISO standards such as ISO 14001 and ISO 45001, but also inaccordance with specific recycling standards such as the Responsible
Recycling certification.
We are guided by the WEEE EU rules on treating waste electrical andelectronic equipment. The directive requires the separate collection andproper treatment of WEEE and sets targets for their collection, recovery
and recycling. Diebold Nixdorf is committed to meeting WEEE standards
and is proud of the progress we have made.
It is estimated that more than 12 million tons of plastic enters the world’s
oceans every year, putting all forms of marine life at risk. We are evaluating
all our products to ensure we are offering a recycled alternative throughour Diebold Nixdorf Global Product Stewardship Program wheneverpossible. We offer complete end-of-life disposal services for ATMs andother products to ensure all components are discarded in anenvironmentally sound way.

27 | 2021 Diebold Nixdorf ESG Reportat the end of its life, we can re-use certain components, which allows us tocolleagues provide model and configuration information so we can determine
if there is an opportunity to harvest modules or any other components fromthe units they are replacing. We run harvested materials through our repair
process to ensure they meet our high-quality standards before making themavailable to our field technicians. This sustainable approach allows us toredeploy high quality parts while reducing our impact on the environment.

Water Consumption and Conservation
At Diebold Nixdorf, we are committed to preserving natural

In 2020, we had several global locations missing water consumption data in our

resources by reducing our consumption of water andcloud-based resource management tool, reflecting a lower total of water

avoiding polluting waterways.

withdrawal and discharges. During the reporting 2021 period, we increased ourinternal efforts to capture a higher percentage of water consumption data from our

We utilize ground water for our manufacturing operations, office and warehouseglobal operations. The table below represents the progress we have made inlocations in order to reduce our consumption of valuable drinking water. While thecapturing missing data from some locations in 2021, thus showing a more accurate

water consumption footprint of a light-manufacturing and technology services

representation of Diebold Nixdorf’s water consumption total. We are making every

company like Diebold Nixdorf presents a limited opportunity to enact significant

effort to collect this information across our manufacturing, offices and warehouses

reductions of water consumption, we strive to improve our water use efficiency throughto establish a water consumption baseline and implement plans for reducing waterproactive monitoring at our primary locations around the world. We believe that soundconsumption in 2022 and beyond.

water stewardship makes our operations more resilient while reducing any potential
DIEBOLD NIXDORF GLOBAL WATER CONSUMPTION*

2020

2021

Total Withdrawals (ML)1

16.52

59.36

access to clean drinking water, and we work with our community members to donate

Total Discharges (ML)

13.49

54.5

water supplies in regions that are considered “water stressed.” For example, we rose to

Total Water Consumption (ML)2

3.03

4.86

the occasion when Beaufort West, a small town in Western Cape, South Africa, reached

ADJUSTMENT OF WATER CONSUMPTION BETWEEN
2020 AND 2021 (ML)

impacts on the communities in which we operate.
We believe that access to water and sanitation is a human right. All our employees havea water crisis due to a severe drought. A local charity, the Gift of the Givers Foundation,
has since begun a drought intervention project to assist this area. In collaboration withthe foundation, Diebold Nixdorf South Africa donated drinking water for 37,000
residents in the area.
We remain diligent in gathering data where possible and applying it to drive reductions(1.83)3* In the interest of completeness and transparency, the Company has been working to capture its global water consumption
from Operations. The Company continues to improve the identification and collection of data within its organizational andoperational boundaries. Because of the size and complexity of Diebold Nixdorf, it is not always possible to obtain all of thenecessary information to complete all segments of the water inventory. When information cannot be obtained in a timely
manner, Diebold Nixdorf uses extrapolations to provide the most complete inventory possible. As data becomes available orwhen additional water sources are identified, they will be incorporated into the inventory. The total water consumption
baseline across Diebold Nixdorf’s manufacturing, offices, and warehouse locations, will be reported in the 2022 annual ESG
Report.
1 Megaliters (ML)in water consumption worldwide. We regularly analyze the wastewater generated by

2 For reporting years, 2020 and 2021, the reported data for total water consumption in megaliters per year, reflects Diebold
Nixdorf offices in the U.S., and manufacturing facilities in the U.S., Brazil, and Germany.

our company to ensure it complies with all legal requirements and does not include

3 In 2021, Diebold Nixdorf was successful in capturing water consumption data that was previously missing in 2020. Therefore,
our total water consumption increased by 1.83 ML.

any prohibited pollutants. We make the results of these analyses available to thesupervisory authorities and engage in open, transparent dialogue.

Diebold Nixdorf’s Global Sustainability team plans on utilizing a climate-related
scenario analysis, the World Resources Institute Aqueduct Water Risks Atlas, and
the World Wildlife Fund Water Risk Filter to inform Diebold Nixdorf’s water
conservation strategy within the next two years. Water stress increases risk forcommunities and businesses alike. At Diebold Nixdorf, we strive to have little
negative and increasingly positive impact on the world around us.

28 | 2021 Diebold Nixdorf ESG Report

The health and safety of our people
remained our highest commitment.
We implemented a comprehensive Pandemic Response
Plan (PRP) to ensure the continuity of our operations
to deliver products and services to our customers
while protecting the health and safety of our people.
In addition to implementing robust safety protocols
around the world, we created an employee crisis reserve
fund, offered incremental bonuses for front line
technicians and worked to avoid COVID-19 related
employee reductions.
We are committed to ensuring our employees have a safe workplace with agoal of zero injury, incident and health impact. Therefore, proactive managementof issues relating to Environmental, Health & Safety (EHS) factors is a corecomponent of our company strategy and corporate culture. We are also awareof our place in the global community and have an increased awareness on
responsible resource consumption, which has a positive impact on waste
generation and potential climate and environmental impacts and is a corecomponent of our sustainability strategy.

People (Social)
29 | 2021 Diebold Nixdorf ESG ReportEMPLOYMENTOur employees are our most valuable assets. Diebold Nixdorf
is improving the employee experience by leveraging bestpractices and investing in the tools necessary to develop andreward talent across our organization. We govern our actions

initiatives. To maintain a competitive workforce, we are evolving and enhancing how wetrain, identify and promote key talent. Diebold Nixdorf has continually improved andreinforce the connection between pay and performance. We expanded our global talent

Y
NC

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U RGE

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about key changes to our business, new product launches and progress on strategic

reviews and feedback that will set clear expectations, motivate employees, andUR VALUES
| A
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Additionally, we have a CARE Council—making an explicit commitment to CARE-ing foreach other by focusing on being Considerate, Aware, Responsible and Empathetic—
four behaviors that we encourage all employees to remember and consciously think
about. The CARE Council is an internal, cross-functional team that works to define anddeliver clearly stated, measurable goals and implement them into our operating plan.
Together, our values and CARE Council help employees feel appreciated, involved,
connected and supported, with an equal opportunity to succeed. We continue to drive
our cultural evolution through our diversity and inclusion (D&I) programs, employee
resource groups (ERGs), robust internal communications and performance30 | 2021 Diebold Nixdorf ESG Report

employees. We have an intranet, called The Exchange, to keep employees informed

standardized our employee review process — encouraging regular performanceby our shared values:

management process.

We have invested in our internal communications resources to better engage ourreview program for talent development and succession planning to go deeper into ourorganization below senior leadership roles. Diebold Nixdorf is committed to providing
skills training and economic opportunity for our employees and in the communities
where we operate.
In addition, Diebold Nixdorf launched a Leadership Ally Program to help us advocate forand support women at DN. We invited a group of high-performing women to apply to be
partnered with an ELT member for a six-month program to:• Build mutually respectful relationships• Understand the others’ world• Uncover the journey of female 		• Give or gain development support

employees at DN

Diversity, Equity and Inclusion
As a global company, we support diverse customers indiverse markets with diverse needs. Diversity within our own

We are continuing to enhance our diversity and inclusion initiatives, in conjunction withw

company — whether cultural, gender, racial or other — means

our CARE Council, to recruit, retain and promote a diverse workforce. These efforts will

The ERGs include:

not only promote innovation and growth but will also strengthen our relationships with

we value the many different and varying perspectives andsolutions that our people bring to the table.

Pride @ DN

Veterans @ DN

We believe that a diverse workforce fosters innovation and growth. Respect for andRepresents the interests ofRecognizes the sacrifices of all

LGBTQ+ employees.

Diebold Nixdorf veterans andsensitivity toward each employee’s individuality is central to our culture of diversity andinclusion so that we are a desirable workplace for everyone.
Diebold Nixdorf has and continues to implement non-discriminatory policies andprovides equitable healthcare and other benefits that are inclusive for all our
employees. In 2021, we also launched four ERGs, which are voluntary, self-sustaining
employee-led groups based on shared characteristics, social identity or life
experiences. The relationships developed across these groups are mutually beneficial
for our employees and for Diebold Nixdorf. ERGs serve as a resource for members andorganizations by fostering a diverse, inclusive workplace aligned with organizational
mission, values, goals, business practices and objectives.

31 | 2021 Diebold Nixdorf ESG Report

the families of veterans.

Multicultural
Connections

Women @ DN

Provides a voice toAims to build a positive

employees who are parts ofand supportive community

underrepresented ethnic

for women to promoteand cultural groups.

their professional andpersonal growth.

customers spanning more than 100 countries with diverse cultural, gender, racial andother profiles. We believe that our diversity commitment delivers a benefit for society
and Diebold Nixdorf because the talents and experience of our multicultural teams,
comprising members from different backgrounds, contribute to an environment inwhich ideas for innovative business processes and software solutions can arise.
Diebold Nixdorf also earned strong marks in the Human Rights Campaign (HRC)
Foundation’s 2022 Annual Corporate Equality Index (CEI), the nation’s foremost
benchmarking survey and report measuring corporate policies and practices related to
LGBTQ+ workplace equality. As a result of our diversity and inclusion efforts, we
received a score of 90 out of 100 on the CEI. Our score outpaces the average score of
all Fortune 500 companies evaluated by the HRC.

w

Labor, Health and Safety
OPERATIONS MANAGEMENT SYSTEM
Our Operations Management System is aimed at creating benefits for our customers while ensuring and improving theDiebold Nixdorf’s product manufacturing plants and existing assembly facilities are certified under the International Organization foroccupational health and safety of our employees, protecting the environment, and defining clear rules and instructions forStandardization’s ISO 14001 standard for environmental management systems. ISO 14001 provides assurance to Diebold Nixdorf’s

managers and employees. It is based on the requirements and recommendations of the internationally recognized and successful

management, our employees and external stakeholders that our environmental impact is being measured and improved.

standards ISO 9001:2015 (ISO 9001), ISO 14001:2015 (ISO 14001), ISO 45001:2018 (ISO 45001) and ISO/ International
Electrotechnical Commission (IEC) 20000-1:2018 (ISO 20000). As a global company, we are obligated to comply with international
standards, and we conduct regular audits to ensure compliance.

The entire scope of the Operations Management System covers the following:

Research, development,

Environmental
Management

manufacturing, and supply of

Research, development,

Occupational Healthand Safety
Management

products and solutions for

manufacturing, and supply of

Manufacturing and supply offinancial and retail industries,

products and solutions for

products and solutions forincluding provision of facility

financial and retail industries,

financial and retail industries.

management services andincluding provision of facility

maintenance ofmanagement services andmanufacturing machinery as

maintenance of manufacturing

well as provision andmachinery as well as generation

operation of security services.

of electrical and thermal energy
for manufacturing.

Service Management
Development, provision andoperation of services for financial
and retail industries, including
outsourcing, IT infrastructureservices and solutions as well as
application services.

32 | 2021 Diebold Nixdorf ESG Report

Nixdorf’s compliance with all applicable EHS-related regulations. This responsibility is a team effort, delivered collectively through the
management activities of our workforce around the globe. We are focused on the proactive management of issues relating to climate

Depending on the certification, specific standard aspects are described for individual certified organizations within the company.

Quality Management

The Global Sustainability team and the EHS department are responsible for supporting sustainable development and ensuring Diebold

change and ensuring employees are provided with information on how they can support our sustainability goals.

OCCUPATIONAL HEALTH AND SAFETY HAZARDS, RISKS AND INCIDENTS

On a global basis, Diebold Nixdorf has a Global Incident
Reporting tool that allows employees to individually andanonymously report any incident, concern and/or unsafe
condition. Reports are distributed to managers and functional
leaders within the Legal and Risk department for review andaction as necessary.
On the basis of the risk assessment, actions to avert danger are initiated and theeffectiveness of these actions is evaluated. The result of the risk assessments, the defined
actions and the result of their evaluation are documented in various function-based andlocal electronic databases. The risk assessments are regularly updated, especially after
legal or operational changes.
For identified emerging situations, preparations are made by reacting to incidents,
including first aid cases. Relevant responsible parties are included in the investigationand development of planned responses based on the identified nonconformity.
These responses would then be routed back into the risk assessment process andupdates made to the management system as needed, thus realizing a continuous
improvement cycle.
All employees also can report perceived misconduct to any supervisor or manager, any
Human Resources representative, any member of the internal Ethics and Compliance
Team, or the Diebold Nixdorf anonymous EthicsPoint hotline using global phone
numbers or an internet portal. Finally, all employees are protected from reprisals whenreporting incidents, hazards, risks and opportunities. All employees can also remove
themselves from work situations that pose an imminent and serious danger to theirlife or health.

33 | 2021 Diebold Nixdorf ESG Report

w

OCCUPATIONAL HEALTH SERVICES

Guidance and direction on the safety and health of ouremployees, as well as protection of the environment andimplementation of sustainability initiatives, is completed under
the primary global direction of the Legal and Risk
department. Globally, our Senior Manager for Environmental,
Safety and Health, who is a Certified Safety Professional, has

Diebold Nixdorf conducts business globally in a responsible and sustainable manner,which includes protecting the environment and the health and safety of ouremployees, associates, customers and the communities in which we operate. The goalof this policy is zero environmental, health or safety incidents. All Diebold Nixdorf
employees must:several country-level direct staff and maintains relationships
with all designated points of contact.
Our Global Sustainability Leader similarly has country-level liaisons and contacts toassist in the collection of data and the implementation of global or local improvements.
Professional staff are assigned responsibility for management system component
support, either actual completion and documentation, or direction to various businesssegments for the same. Additionally, further support is provided in some countries byshared resources in other departments or retaining local consultants. All such
resources are responsible for systems management support including documentation,

Promptly alert a supervisor

Be aware of and comply with all

Minimize waste and pollution,

and appropriate Safety employee

applicable laws, regulations,promote reuse and recycling,of any environmental, healthapplicable standards and Diebold

and conserve resources.

or safety hazards, incidents or

Nixdorf policies, procedures,concerns through incident

guidelines and other requirements

reporting proceduresfor environmental, health andRemain committed toestablished and communicatedworkplace safety.

continuous improvement andEHS risk reduction.

by Diebold Nixdorf.

training and investigation. All collected data is kept in the strictest confidence andmeets all global data privacy requirements.
The Global Environmental Health and Workplace Safety Policy helps to ensure Diebold
Nixdorf employees enjoy a safe workplace with a goal of zero injury, incident and healthimpact and supports our objective to provide customers with products and services thathave minimal impact on the environment and no adverse effects on public health or thecommunities where we operate. This Global Environmental Health and Safety Policy
applies to all directors, officers, contractors and employees worldwide of Diebold
Nixdorf and its subsidiaries.

34 | 2021 Diebold Nixdorf ESG Report

Maintain a safe

Conduct operations and activities

workplace.

in a way that avoids unacceptablerisk to health, safety and theenvironment.

Promptly contact a supervisor
or responsible safety employee
regarding any question.

EMPLOYEE TRAINING AND PARTICIPATIONPROMOTION OF EMPLOYEE HEALTH AND WELLNESSOur Global Environmental Health and Safety Policy is theDiebold Nixdorf benefits, a significant part of our compensation plan, are available sooverriding policy governing our actions in the EHS space.
Particularly regarding employee participation, consultationand communication, as previously reported, all of ourour employees and their families can live healthier, happier lives. As a global company,
Diebold Nixdorf has a wide range of plans, providers and options. Access is provided
during onboarding as well as through our intranet site, the Exchange. We offer different
benefits options to fit our employees’ lifestyles and remind employees to make theiremployees are expected to:health and wellness a priority.

• Comply with all applicable EHS policies, procedures and legal regulations;

Employee Assistance Programs are available around the world to help our employees• Promptly report to supervision all occupational injuries, illnesses, environmental 		and near-miss incidents to supervision; anddeal with daily struggles or concerns. Confidentiality is maintained by using contracted
third-party administrator services as well as designated internal resources within our
Human Resources department. As dictated by law or contract, these benefits are also

• Report any unsafe acts or conditions.

available to our contracted labor.

Where required, country-level, formalized safety and health committees have been

Employees also have access to wellness facilities and opportunities. For example, atestablished that meet regulatory requirements; all employee groups are represented.

Diebold Nixdorf’s office in Hudson, Ohio, we have a fitness gym for our employees to

At other locations, functional leadership teams are in place to ensure compliance, anduse before or after work or during their lunch break.

Diebold Nixdorf-required processes are put into place. Employees at all appropriate
levels and functions, including employee representatives where available andnecessary, are consulted and involved in development, planning, implementation,
performance evaluation and improvement activities.
Occupational safety and health training around the globe is based on hazard
evaluations and risk assessments, in addition to mandatory regulatory training.

Diebold Nixdorf believes that employee benefits comprise an integral part of thecompany’s total reward strategy and each employee’s remuneration package. Diebold
Nixdorf places heavy emphasis on the thoughtful planning, implementation andcommunication of its employee benefits programs. The design of employee benefit
programs include, where applicable, the following:• Health Plans: Medical, Dental, Vision• Business Travel Accident

identified as necessary). Training is always provided in a native language, or if• Family Care Benefits• Fitness Incentive

circumstances dictate, a language well understood by the audience. Training varies by• Prescription Drug

• Voluntary Benefits• Retirement Benefits (DC/DB)• Telemedicine

charge and during working hours or possibly after hours with extra pay. The evaluation• Employee Assistance Program (EAP)• Parental Leaveof training effectiveness will also vary, with CBT in-line quizzes and exams or after-• Disability• Paid and Unpaid Leave (vacation/sick)• Holistic Wellness Programs
and Support• Health Savings AccountTraining includes both new hire onboarding and periodic training (as required or

location and business segment or as required by local regulation: computer-based
training (CBT), face-to-face and on-the-job are utilized. Training is provided free of

topic face-to-face exams. For CBT, Diebold Nixdorf utilizes a global provider thatprovides content in 16 languages/dialects.

• Life Insurance/Assurance• Consumer Transparency
Education/Tool
35 | 2021 Diebold Nixdorf ESG Report• Relevant Allowances• Flexible Benefit Options

w

WORK RELATED INJURIES

Diebold Nixdorf meets all EHS reporting, recording andnotification requirements in all our global operations.
Reporting metrics and KPIs vary by country or state but
include Lost Time Case Rate (LTCR), Days Away and
Restricted Duty case rate, and total recordable case rate.
Diebold Nixdorf began capturing health and safety metrics on a global basis in 2021. Asof December 31, 2021, lost time metrics are captured and cover four global
manufacturing locations and 21 field service operations (country level). Diebold Nixdorf
has developed a three-year strategy to improve this data collection, with the long-termgoal of capturing injuries to the recordable injury level by year three. OtherAll reported cases are reviewed by our Senior Manager, Global Environmental, HealthOver the entire process chain, from drawing up an initial product concept through toand Safety. Cases are reviewed for detail and appropriate inquiry are directed back todisposal or recycling, we monitor the effects of each device on health and safety andthe reporting person to ensure an appropriate investigation is completed to unveil

look for potential improvements. These tasks are performed by experts from a

proximate causes and associated corrective and preventative actions; this would be

dedicated department within our manufacturing organization together with employees

inclusive of the hierarchy of controls.

from Quality Assurance and independent inspection and certification bodies.

While Diebold Nixdorf would collect work-related illness cases and record them inaccordance with governmental requirements, all cases are grouped together in any
reported metric or KPI. Work-related illnesses would represent a very small
percentage of the total cases but would include ergonomic-related cases. Diebold
Nixdorf’s operations are such that occupational disease cases related to chemical or
toxic compound exposure would be unlikely.

Responsibilities for all product safety tasks are clearly defined and documented — frommanagement level all the way down to individual tests. After completion, each task issigned off by the corresponding employee and their manager.
PRODUCT SAFETY PROVISIONS

Each process is defined and documented in the management
system to ensure that all product safety information follows

CUSTOMER HEALTH AND SAFETY

the correct channels. All standards, lessons learned, faults andWe assure our products are safe by using external agencies

findings of a technical nature are regularly evaluated by thewhom we exercise day-to-day control. Diebold Nixdorf is aware of three work-related

to certify our products. The international standard we comply

Approvals department.

fatalities in the past three years, all related to motorcycle incidents in India. An

to is the International Electrotechnical Commission (IEC)

improvement plan is underway specific to transportation conditions in India, as well as

standard for IEC 62368.

considerations are for near-miss reporting and mining data from first aid cases. Our
metric collection has been designed to include all contract and leased employees forseveral Latin America countries.

Product safety is the top priority throughout our portfolio. We have established an
integrated management system covering the full range of product safety procedures.

Global Diebold Nixdorf Safety Performance Metrics for 2021

This system specifies how we ensure compliance with the product safety requirements

OPERATIONSMVA / RTI
INCIDENTS1

LOST TIME
INJURIES2TOTALDAYS LOSTTOTAL HRS
WORKED

LOST TIME
CASE RATE3

set out in legislation and our own standards. These rules are intended to make sure

MANUFACTURING

0

24

350

3,113,554

1.54

life, property or the environment. We have put in place optimized and coordinated

FIELD SERVICE

402

89

2,395

18,358,835

0.97

business processes to control the quality and safety of all the products that we develop,that our products operate according to their intended purpose and do not pose a risk to

manufacture and sell.
1 MVA / RTI = Motor Vehicle Accident, Road Traffic Incident, with or without injuries unless otherwise noted, not including
commuting incidents nor incidents involving acts of nature, collision with animal or debris, cosmetic, fire, vandalism, vehicle
failure, or windshield/window glass damage from the same.
2 The definition of "lost time case" varies by country, some use 1 day or more off, others 3 days, etc. For the purposes of this data,
the Lost Time Injuries listed involved at least 1 day off work after the day of the incident. Also, all injuries were reviewed andclassified in accordance with the US standard of care.
3 Lost Time Case Rate (LTCR) is calculated using the formula: # cases x 200,000 / Total Hours Worked. The # of lost days does notaffect the LTCR. Cases/100 employees/year.

36 | 2021 Diebold Nixdorf ESG Report

Remedial measures are initiated where necessary. By documenting individual
responsibilities, we can log all cases of potential damage very rapidly, analyze theircauses and effects, and quickly implement remedial measures. At the same time, thishelps to avoid any recurrence. Finally, all the relevant data is documented and filed by
the Approvals department as prescribed by law. As part of our internal audit andreporting procedures, the system is regularly checked to ensure that it remains
efficient and to identify any scope for ongoing improvements. Diebold Nixdorf is
focused on ensuring not only our employees’ good health and well-being, but also
anyone who interacts with our products, including our customers, supply chain partners
and third-party contractors.

Human Rights
Diebold Nixdorf is committed to enhancing human rights and adhering to all global

Diebold Nixdorf identifies and addresses any actual or potential adverse impacts withregulations regarding human rights. Our Code of Business Ethics (COBE), which iswhich we may be involved either directly or indirectly through our activities or businessapplicable to Diebold Nixdorf employees and contracted staff, provides a framework forrelationships. For example, Diebold Nixdorf suppliers play a critical role in sourcing

how we operate ethically around the world. We have global recruitment processes to

responsibly and sustainably. Diebold Nixdorf will partner with our suppliers to drive

ensure that all hiring is in line with our commitment to labor and human rights standards.

toward the adoption of these human rights standards. Diebold Nixdorf currently directs

Our processes are set out in our Global Talent Acquisition Policy and all hiring and terms

our suppliers to abide by company policies that seek to protect human rights, such as

and conditions offered to future employees are overseen by a Diebold Nixdorf Talent

our policies on COBE, SCOC, and use of Conflict Minerals and Modern Slavery.

Acquisition partner. Likewise, all compensation and benefits offered to Diebold Nixdorf
employees are overseen by our Compensation and Benefits professionals.
Our Modern Slavery and Global Human Rights policies formalize Diebold Nixdorf’s wellestablished efforts and continuing commitment to support the human rights ofall people, consistent with the UN Guiding Principles on Business and Human Rights (UNGuiding Principles). These policies are only part of Diebold Nixdorf’s responsible andsustainable business practices in our own operations and throughout our supply chain
and value chain.
Our commitment is based upon the fundamental rights and standards of treatment
recognized by the majority of businesses, governments and individuals in the world as set
forth in the Universal Declaration of Human Rights, the International Covenant on Civil
and Political Rights, the International Covenant on Economic, Social and Cultural Rights,
the OECD Guidelines for Multinational Enterprises, and the International Labor
Organization’s Declaration on Fundamental Principles and Rights at Work. In addition,
the UN Guiding Principles sets forth, among other things, a company’s responsibility torespect human rights and a company’s joint responsibility with governments to correct
and remedy adverse human rights impacts when they occur. In accordance with UN
Guiding Principles, Diebold Nixdorf is establishing these frameworks, which areappropriate to the company’s size, business, operational impacts and circumstances.

37 | 2021 Diebold Nixdorf ESG Reportw

We will also aid our suppliers in complying with human rights directives.
In reviewing and remediating human rights impacts, Diebold Nixdorf will
follow certain processes, including:

VERIFICATIONTRAINING

AUDITING

TRACKINGCOMMUNICATING

Performing due diligence on

Providing appropriate training

Conducting periodic audits of ourIn the future, tracking and reporting our

Proactively communicating with ouroperations and suppliers’ operations

to employees and suppliers

suppliers to evaluate compliance

audit findings to our stakeholders,

employees, suppliers, contractors andto confirm compliance with this policy

regarding this policy and otherwith this policy and related humanincluding how impacts or negative audit

external stakeholders affected by Diebold

and related policies. When on-

policies related to human rights.

rights policies.

findings will be addressed.

Nixdorf activities or operations regarding

boarding new suppliers or entering
new business partnerships and when
operating in countries where there isa higher risk of human rights abuses,
Diebold Nixdorf aims to perform
additional due diligence to assess
risks and address those risks.

38 | 2021 Diebold Nixdorf ESG Reporthuman rights issues.

If Diebold Nixdorf determines a supplier is not compliant with this policy or a related

Conflict minerals are defined as columbite-tantalite (tantalum ore), cassiterite (tin ore),human rights policy, Diebold Nixdorf will engage with the supplier about remedying thegold, wolframite (tungsten ore) or their derivatives (tantalum, tin, tungsten and gold).

non-compliance. If after a reasonable period, the supplier is unable or unwilling to be

Suppliers must participate in Diebold Nixdorf’s due diligence processes, provide

compliant with Diebold Nixdorf’s policies, we will discuss with the relevant stakeholders

complete and accurate information when requested, and perform similar due diligencewhether to end our relationship with the supplier.

on their own supply chains.

At Diebold Nixdorf, we recognize everyone’s dignity and equality wherever they are in

Diebold Nixdorf’s due diligence process was designed to conform, in all material

the world. We strive to respect and promote human rights in accordance with local andrespects, with the framework in the Organization for Economic Co-operation andinternational standards, including the UN Guiding Principles. Our goal is to help

Development (OECD) Due Diligence Guidance for Responsible Supply Chains ofincrease the enjoyment of human rights within the communities in which we operate.

Minerals from Conflict-Affected and High-Risk Areas, Third Edition, 2016, and the

We provide fair working conditions and expect our suppliers and business partners to

related Supplements for tin, tantalum, tungsten and for gold, as it relates to Diebold

do the same. No form of modern slavery is acceptable within Diebold Nixdorf or within

Nixdorf’s position in the supply chain as a “downstream” purchaser.

companies that work with or for us.

Diebold Nixdorf’s objective is to eliminate conflict minerals from its supply chain that

All our employees and contingent workers are required to complete online COBE

directly or indirectly finance or benefit armed groups in the Democratic Republic of the

training upon joining the company and annually thereafter. This includes signing andCongo (DRC) or adjoining countries. While we do not ban ethically sourced minerals

agreeing to comply with our COBE Policy. In 2021, we included a module on modern

from the DRC and adjoining countries, our suppliers are expected to share theseslavery as part of our COBE training. We also intend to introduce more focused training

objectives. Diebold Nixdorf identified the potential use of certain necessary minerals

on modern slavery to our Procurement and Supply Chain teams to help them spot the(i.e., gold, columbite-tantalite (coltan), cassiterite, wolframite and their derivatives,

signs of forced labor and identify where to go to report concerns. Our aim is to share

which are limited to tantalum, tin and tungsten) in the production of Diebold Nixdorf-

practical case studies and demonstrate the day-to-day steps to take to prevent modern

manufactured or contracted-to-manufacture products. Therefore, for the reporting

slavery in our business and supply chain.

period, a good faith, reasonable country of origin inquiry was undertaken to determine if
any of the necessary Conflict Minerals contained in our products originated in the DRC,USE OF CONFLICT MINERALS

Annually, we conduct due diligence on our supply chain toenhance transparency and identify the country and smelteror refiner of origin of the conflict minerals that may be used in
our products.

39 | 2021 Diebold Nixdorf ESG Reportan adjoining country, or came from recycled or scrap sources. Our Conflict Minerals
Report is filed annually with the SEC and can be accessed at our Investor Relations
website, http://investors.dieboldnixdorf.com.

Giving Back to the Community
As a global company with a presence in more than 100
countries, we take our role as a community leader seriously.
Our impact on local communities is very important to us.
OUR SOCIAL IMPACTThe Diebold Nixdorf Foundation and the Diebold Nixdorf Employee Charitable Fundcontributed a significant amount of funding to a number of nonprofit organizations in
2021. The Diebold Nixdorf Foundation partners with nonprofit organizations such as
United Way, Habitat for Humanity, The Arbor Day Foundation and Doctors Without
Borders on community and environmental projects. Diebold Nixdorf’s giving groups
provided nearly $500,000 to more than 50 nonprofit organizations across the U.S. that

Each year, our employees give back to their communities anddesperately needed funding.

support countless nonprofit organizations whose missions

In addition, as part of our commitment to help promote financial inclusion and literacy foralign with our values and whose work enhances the quality ofunderserved communities around the world, the Diebold Nixdorf Foundation has

life for people in need.

committed over $750,000 to expand financial literacy in underserved populations withWe are excited to share that starting in 2021, Diebold Nixdorf began offering a newrural locations or regions without the structures of a modern economy with access to andemployee benefit to encourage and support employees as they give back to theircommunities or favorite charities. Whether participating in a Diebold Nixdorfsponsored event or contributing to a cause that is important to our local communities,

Operation HOPE from 2017 through 2024. These efforts provide consumers who live intraining regarding financial products and services. Together with Operation HOPE, we areworking to create a world where no one is excluded from the global financial system.

all employees have 16 hours of volunteer paid time off per year. Volunteerism is core to
our CARE Council and ESG program, and we believe there is no better way to show ourcommitment than by making it easier than ever for employees to give back.

“Operation HOPE is grateful for our long-term partnership with

In addition to supporting our employees and their ambitions to volunteer in their local

Diebold Nixdorf. The support we have received since 2017 hascommunities, we have two charitable giving groups, The Diebold Nixdorf Foundation

been critical for HOPE to be able to scale our impact and to be

and the Diebold Nixdorf Employee Charitable Fund. Our charitable giving philosophy

nimble and responsive to the most vulnerable among ourrequires that disbursements to nonprofit organizations meet the following criteria:clients even when the world changes.”• The organization’s mission aligns with our company values, as expressed on our- Jason Schraub, Senior Vice President, Operation HOPE.

website under Who We Are and in our COBE.
• The organization’s work enhances the quality of life for people in need in thecommunities in which we operate and do business globally.
• The organization encourages and supports our employees’ involvement.

40 | 2021 Diebold Nixdorf ESG Reportw

w

DIEBOLD NIXDORF: EMPOWERING OPERATION HOPE FOR COLLECTIVE IMPACT$2B

250,000+

1,467

in mortgages

HOPE INSIDELOCATIONS

volunteers successfully helped
clients reduce debt by over

U.S. cities and towns
impacted

COVID-19 recovery
services delivered

190+

30,000
$166M

2.45M

adults empowered with

11,000EMPOWEREDHOMEOWNERS

4,000

FINANCIALDIGNITY

school and community
organization partners

3,000

new businesses
created

4-Starcharity rating for
fiscal management andcommmitment totransparency andaccountability

41 | 2021 Diebold Nixdorf ESG Report

1.5M

people empowered withdisaster services

71%

1.1M

youth empowered withdisaster servicesof clients see an increase incredit score of an average of

47 POINTS

With water, clean air and a livable climate becoming increasingly compromised, We
were pleased to announce that the Diebold Nixdorf Foundation donated $15,000 to theArbor Day Foundation at the end of 2021. This donation was not

COMMUNITY ENGAGEMENT

Supporting our local communities has always been an important part of how we uphold our company values. Throughout thethe first time we have supported tree-planting initiatives with the Arbor Day

long history of our company, our passionate employees have exemplified our culture and values as leaders in their communities

Foundation. With Telemark Diversified Graphics (TDG), a long-standing provider of— as seen in these 2021 examples of employees giving back.

thermal receipt paper for Diebold Nixdorf products and the Arbor Day Foundation,
we plant one new tree for every 115 pounds of paper purchased through TDG. We’ve
planted more than 6,500 trees through this partnership since 2020 to offset thoseused to produce the receipt paper. Combined with the most recent donation, we haveplanted more than 21,500 trees.
Diebold Nixdorf participates in numerous community, state, country and worldwide
organizations. Below is a list of some of the more prominent industry associations we

R&D in our Canton, Ohio, facilities

The employees at our North Canton,sponsored a food drive to support the

Ohio, location shopped for and delivered

Akron-Canton Regional Foodbank. Theyover 50 gifts and 20 bags of snacks,collected 248 pounds of food, which is

personal care and cleaning items toan estimated 207 meals.

their local domestic violence shelter.

The employees at our Manaus, Brazil,

Diebold Nixdorf Brazil employees

location donated gifts to the children athelped to rebuild a wall in the

Lar Batista Janell Doyle, a home for

Palmeirense countryside. This field andchildren and young adults who were in

the wall protecting it is very important tovulnerable and risky situations.

the people of their community.

are a part of:• We are proud to be a founding member of the Consumer Choice in Payment
Coalition (CCPC) — a group of businesses and consumer groups that have cometogether to advocate for consumer choice and for preserving the fundamental rightof all consumers, including those in vulnerable, disadvantaged communities, to use
cash to pay for goods and services in the marketplace.
• We have been a Global Sponsor and Partner of the ATM Industry Association (ATMIA)
for over 20 years. ATMIA is the leading non-profit trade association representing theentire global ATM industry. ATMIA serves more than 11,000 members from over 650
companies located in 70 countries spanning the entire ATM ecosphere, including
financial institutions, independent ATM deployers, equipment manufacturers,
processors and a plethora of ATM service and value-added solution providers.
• Diebold Nixdorf is also a strong supporter and member of several Retail Industry
associations, such as: EHI Retail Institute, GS1 Trade Standardizations, the National
Retail Federation, the National Association of Convenience Stores, the Conexxus
Organization for Fuel Retailers and RetailNOW.

42 | 2021 Diebold Nixdorf ESG Report• Our South Africa team is constantly giving back to the community. One
example is the yearly donation of tablets and science equipment to local
schools and classrooms in need.
• In November 2021, our Pilsen, Czech Republic, team helped plant an apple
tree line along a countryside road. They not only took part in this great tree
planting initiative but also learned how to properly plant a tree, which will
benefit them and their communities for years to come.
• Over 100 of our Polish colleagues collected 4,701 PLN in a charity
fundraiser to support a local animal shelter in Warsaw. Eight volunteers
then packed and delivered 395 kilograms of dog and cat food, 74
kilograms of cat litter, and dozens of towels and blankets to this very
thankful shelter.
• In July 2021, heavy rainfall caused flooding in the valleys of Germany 200
km away from our Paderborn location. Due to these floods, many
community members were left homeless and in dire need of help. ThroughDiebold Nixdorf’s volunteer PTO incentive, a few of our colleagues assisted
in cleaning up a home for the elderly and private homes. In addition, winterclothing and children’s toys were collected in the Mechanical R&D teamand made available to the victims.
• Several events were held in October for breast cancer awareness month tohelp teach women preventative care while giving a voice to those currently
battling cancer as well as those who have beat the disease.
• Our colleagues in France received Diebold Nixdorf reusable water bottles
to eliminate their single use cup usage.
• In the beginning of 2021, our Manaus, Brazil, location celebrated one year
incident free. The health and safety of our employees take top priority, so
we love to celebrate these types of achievements.

43 | 2021 Diebold Nixdorf ESG ReportRESPONSE TO WAR IN UKRAINE

Diebold Nixdorf continues our efforts to care for the safety ofcollect monetary donations that will directly support refugees in Przemysl, a town 10km from the Ukrainian border. They also asked employees to bring in supplies todonate to hospitals in Ukraine. The result was overwhelming. More than €4,200 was

team members and their families in Ukraine and stands resolutely

donated that will go directly to refugee aid in Przemysl. Numerous sleeping bags,with its global neighbors for a peaceful resolution to the crisis in

sleeping mats, medical supplies and diapers were also collected, which students fromthe region. Since the beginning of the crisis, the company hassuspended shipments and sales of any kind into Russia.
As a company headquartered in the U.S. with extensive business in the EU, Diebold
Nixdorf is required to adhere to any economic sanctions, trade laws and otherguidelines that have been set forth by the U.S. and EU governments. We have beencommunicating regularly with employees and customers impacted by the crisis acrossthe region while adhering to all applicable requirements. Additionally, as previously
announced, the Diebold Nixdorf Foundation is supporting Doctors Without Borders insupport of international relief efforts.
The outpouring of support from Diebold Nixdorf employees around the world in
relation to the crisis and in support of Ukrainian refugees has been beyond any
expectations. One example of this is a project led by our Paderborn colleagues.
Inspired by the commitment of the city of Paderborn to provide support for Ukrainian
refugees in Przemysl, its partner city in Poland, a group of Diebold Nixdorf
employees organized a fundraising campaign and gathered supplies for those fleeing
the war-torn country.
More than 15 employees toured the Paderborn facility with an ATM savings box to

44 | 2021 Diebold Nixdorf ESG Report

the University of Paderborn delivered to the Polish-Ukrainian border. This is just one
example of the many efforts led by Diebold Nixdorf and our employees to support our
Ukrainian colleagues and Ukraine as a whole, creating a huge sense of pride from
Diebold Nixdorf employees around the world.

Diebold Nixdorf’s commitment to ESG
starts with our Board of Directors andexecutive leadership, and this care
and accountability extends to every
employee, contractor and vendor. We
continually assess ourselves to ensure
adherence to best-in-class practices
in corporate governance at the Boardof Directors and leadership levels, andto emphasize our never-ending
commitment to maximizing
shareholder value and caring for ourmany stakeholders.

Performance(Governance)
45 | 2021 Diebold Nixdorf ESG ReportOur ESG program, as described in the previous pages above,well-balanced Board that combines broad business and industry experience withincludes regular monitoring and reporting mechanisms to set

comprehensive diversity characteristics and professional viewpoints.

challenging metrics and targets, monitor our success against

As described above, at the Board level, we follow best practices in corporate

these targets, and evolve our initiatives the world continues tochange. We discuss our ESG program at the GovernanceCommittee of the Board of Directors and in regular reports tothe full Board from our CEO.
In 2021, we introduced a Global Sustainability Council made up of senior leaders acrossfunctions, including EHS team, Ethics & Compliance, Human Resources, Procurement,
Manufacturing and R&D, Real Estate and Operations, Finance; Sales Operations,Internal Audit, and Legal. At the executive level, our cross-functional Sustainability

governance through our annual review and refreshment process to ensure that our
Board has the requisite diversity and experience to guide our corporation. Our Board of

to the successful implementation of Diebold Nixdorf’s
sustainability program. The oversight, monitoring andreporting mechanisms we have in place allow us to

Directors conducts a rigorous self-evaluation process, including detailed analysis andnot only set challenging metrics and targets, but also

discussion of ways to improve our Board activities to guide the corporation in themonitor our success against these targets and evolve

interests of shareholders and other stakeholders. Our Governance Committee receives

our initiatives as our company continues to grow. Our

updates from our ELT and provides feedback on all aspects of our governance work,
including in the areas of enterprise risk management and sustainability. Our Board of
Directors also regularly receives training and education in key areas of focus and risk,

governance structure enables us to track our
performance and hold ourselves accountable.

such as cybersecurity and shareholder rights.

Council oversees our sustainability and ESG strategies, policies and programs. The

Information on the Board of Directors, its committees, committee charters andCouncil also reports progress on KPIs and other developments directly to the ELT atcommittee composition can be found on our Investor Relations website and withinthese meetings. Jonathan Leiken, Diebold Nixdorf Executive Vice President and Chief

Diebold Nixdorf’s 2022 Proxy Statement.

Legal Officer, oversees our ESG efforts.

Proper governance structures and policies are crucial

BOARD OF DIRECTORS

CEO

BOARD
GOVERNANCE
COMMITTEEEXECUTIVE
LEADERSHIPTEAMGLOBALSUSTAINABILITY
COUNCILENVIRONMENTAL CHAMPION

SOCIAL CHAMPION

GOVERNANCE CHAMPION

Diebold Nixdorf’s Corporate Governance Guidelines are also available on our Investor

We have increased Board visibility into our efforts in ESG that have broadly been

Relations website, http://investors.dieboldnixdorf.com, which provides information onunderway for years and are deepening our focus on diversity, equity and inclusion. Our

the process for nominating new directors.

CARE Council promotes inclusive values where we are Considerate, Aware,
Responsible and Empathetic toward one another, and we are holding each otheraccountable to create a great working environment for our diverse and global
workforce. In 2021, 60% of our senior management new hires were women, and weremain committed to hiring a diverse workforce at every level.
Our commitment to a culture of diversity, equity and inclusion extends to the boardroom
as well. Our Board of Directors includes two women, Ms. Ellen Costello and Ms. Lauren
States. In addition, four of our directors identify as racially or ethnically diverse,
including Ms. States, Mr. Phillip Cox and Mr. William Borden, who identify as African
American, and Mr. Octavio Marquez who identifies as Hispanic/Latino. The perspectivesof these leaders, along with those of all our director, furthers our goal to maintain a

46 | 2021 Diebold Nixdorf ESG Report

w

STAKEHOLDER ENGAGEMENT

We engage throughout the year with our stakeholders tohear and understand different perspectives on our progress
regarding the company's strategic initiatives anddevelopments in ESG. We take these conversations and our
stakeholders' commitment to ESG matters into accountwhen designing our performance, talent retention andcompensation plans for our employees.
Diebold Nixdorf’s Board of Directors provides a process for shareholders to sendcommunications to the Board. Shareholders and interested parties may
communicate with our Audit, Board Governance, and People and Compensation
Committee chairs by sending an email to our non-employee directors as a group at
nonmanagementdirectors@dieboldnixdorf.com. Communications may also be
directed in writing to such person or group at Diebold Nixdorf, Incorporated, Attention:
Corporate Secretary, 50 Executive Parkway, PO Box 2520, Hudson, Ohio 44235-0020.
The independent members of the Board have approved a process for handlingcommunications we receive that are addressed to non-employee members of theBoard. Under that process, the Corporate Secretary will review all such
communications and determine whether communications require immediate
attention. The Corporate Secretary will forward communications or a summary ofcommunications to the appropriate director or directors.

AUDIT AND RISK OVERSIGHT

The Board and its committees actively engage in reviewing
risk management, including potential substantive impacts tothe business, to establish an appropriate risk tolerance. The
Board oversees the risk strategy and effectiveness; however,management is responsible for identifying risks inherent in
Diebold Nixdorf, as well as implementing and supervising dayto-day risk management.
Accordingly, the Board and the appropriate committees receive regular reports fromsenior management on areas of material risk to Diebold Nixdorf, including customer,

assessment, and we believe that our compensation practices are not reasonably likely
to have a material adverse effect on the company. We also have robust internal dialogue
among our operations, information security, technology, finance, compliance, treasury,tax, legal and internal audit departments, among others, whenever a potential riskarises, and include such risks in our tracking of enterprise risks as part of thecompany’s ERM program. These discussions are escalated to our President and Chief
Executive Officer, Chief Financial Officer, Corporate Controller, Chief Legal Officer, Chief
Ethics and Compliance Officer, Chief People Officer, and/or Chief Information Security
Officer, Vice President of Internal Audit and other vice presidents of our various divisions
and regions, as appropriate, with open lines of communication among them, the various

operational, financial, strategic, compliance, cybersecurity, competitive, reputational,

committees of the Board and the entire Board.

and legal and regulatory risks. The Board also meets with senior management as partWe believe that the Board’s approach and continued evaluation of its risk oversight, asof each Board meeting, and more frequently as needed, to discuss strategic planning,
including the key risks inherent in our short and long-term strategies. Senior
management then provides the Board with periodic updates throughout the year withrespect to these strategic initiatives and the impact and management of these key
risks. The Board and various levels of management participate in and thereafter
discuss an annual survey of risks to provide guidance and input regarding theappropriate level of risk appetite for the various risks faced by the company. In addition,
each Board committee is responsible for evaluating certain risks within its area of
responsibility and overseeing the management of such risks. The entire Board is theninformed about such risks and management’s response to each risk through regularcommittee reports delivered by the committee chairs.

47 | 2021 Diebold Nixdorf ESG Report

Our People and Compensation Committee performs an annual compensation risk

described above, enhances its ability to assess the various risks, make informed costbenefit decisions and approach emerging risks in a proactive manner for the company.
We also believe that our Board leadership structure complements our risk
management structure because it allows our independent directors to exercise effective
oversight of the actions of management in identifying risks and implementing effective
risk management policies and controls.

CLIMATE-RELATED RISKS AND OPPORTUNITIESThe Global Sustainability Council and EHS Committee

Operations Management

Fleet Management

reviews issues, strategy and performance related to climate-

Embracing energy conservation

Deploying telematics

through technology improvements,

technology into our service fleet

including initiatives such as

vehicles to monitor and control

The group is responsible for identifying and assessing climate-related risks andinstalling energy-efficient LED

fuel consumption, improve

opportunities and reviews adherence to strategy, risk mitigation and businesslighting, installing new high-routing and manage speedingalignment in Diebold Nixdorf's operations, supply chain and customers. The

efficiency HVAC systems,

and idling.

identification and assessment of climate-related risks and opportunities are based

integrating building managementon the impact they may present to Diebold Nixdorf operations and supply chain.

systems, and identifying

This assessment includes climate-related physical, regulatory and reputational risk

opportunities to provide employees

exposures and market access issues related to product material or energy efficiency

with access to EVC and electricstandards and regulations in the ERM processes for risk identification andbicycle charging stations at officeassessment. Through the ERM program, the risks and opportunities are monitored

locations.

related risks and opportunities.

and assessed regularly. This strategy continues to build and improve the sustainability
culture at Diebold Nixdorf.

Product Waste
Management
Recycling parts through the
product and material recycling
and recovery process forcritical components throughResource Management

Diebold Nixdorf's ProductClimate-related risks and opportunities are managed as part of our strategy for

Enhancing our global cloud-Stewardship Program.

reducing GHG emissions and our environmental footprint. When considering Diebold

based tracking and monitoring

Nixdorf operations, responsible resource consumption is a core component of ourplatform to identify opportunities

climate action strategy. The outcome of our climate-related analysis allows Diebold

to reduce carbon emissions andNixdorf to prioritize projects throughout the organization consisting of the following

utility consumption, such as

climate focus areas.

reviewing the renewable energy
sourcing potential at Diebold
Nixdorf locations.

Business travel
Management
Supporting a flexible work
environment with virtual
workplaces and telepresence
conference rooms, which
reduces the global footprint ofboth employee commuting
and business travel.

48 | 2021 Diebold Nixdorf ESG Reportw

Code of Business Ethics
Making good and ethical decisions is the foundation of how we
do business. At Diebold Nixdorf, we make sure to conduct ourbusiness and serve our customers as efficiently, creatively andprofessionally as possible, according to the highest standards

The areas of focus are:Diebold Nixdorf
Business Partners

Confidentiality

Customer Interactions

We protect confidential

We treat customers fairly andWe value collaboration and engage

organization information.

with respect.

Work Environment

Sustainability

in proper transactions with business
partners around the world.

of ethics and transparency.
Our Code of Business Ethics (COBE) applies to all our subsidiaries and affiliates, to all ofDiebold Nixdorf’s directors, officers, employees, agents, contingent workers andcontractors, and to all our activities. The COBE requires compliance with all applicable

We maintain a respectful

Anti-Corruption
We do not permit or tolerate any
improper payments of any kind.

ETHICS AND INTEGRITY

All our directors, executive officers and employees are required
to comply with certain policies and protocols concerningbusiness ethics and conduct as provided in our COBE.
The COBE ties our core values to the ethical principles that must guide our businessdecisions. The COBE also provides clear information on the resources available fordirectors, executive officers and employees to ask questions and report unethicalbehavior. All members of the Board have received training specific to the COBE. The COBE
applies to us and all our domestic and international affiliates and subsidiaries.

and equality wherever they are in

We are committed to a safe

the world and actively work toworking environment.

We diligently follow international

ensure our supply chain is free

trade laws.

from any forms of modern slavery.

Non-Retaliation andReporting

Financial Data

Fair Competition

We expect our employees

We carefully prepare our

We vigorously compete forand partners to reportbusiness and financial results.

all business.

wrongdoing and never retaliate

Data Privacy
We safeguard personal

Conflicts of Interest
We avoid conflicts of interest.

information.

Intellectual Property

being ethical, trusted and accountable — both to ourselves and our customers. They
provide a framework that enables operational excellence, encourages global

We protect our confidentialconsistency, empowers a keen focus on customers, protects our people and data, andinformation, electronic devices

helps our company maintain a healthy, safe environment where our employees can doand systems.

49 | 2021 Diebold Nixdorf ESG Report

Human Rights

Global Trade, Importand Export

Information andCybersecurity

their best work.

the environment.

Health and Safety

Diebold Nixdorf's focus areas within the COBE are more than words on a page.
They are the foundation on which we continuously build our company’s reputation fordevelopment and protecting

We recognize everyone’s dignity

laws. In addition, we expect our suppliers, distributors, customers and other business
partners to act ethically and in a manner consistent with our COBE.

work environment.

We are committed to sustainable

We protect our ideas.

for good-faith reporting.

Investigations
We will fully investigate any
suspected violations, and all
employees are expected tocooperate and to provide

Diebold Nixdorf
Property

complete and truthful

Our property is only used forany investigation.

company purposes.

information in connection with

Having a strong Code of Business Ethics enables us to provide reliable and consistentpotential. Our approach to successfully navigating this crisis came from the strength,companies has become a pivotal platform of connected leadership dedicated toservices to our customers in a fair and transparent manner, enhancing businessresilience and talent of our people — and our collective commitment to proactively

progressing company standards and practices across global and regional businesssustainability and resiliency. Our annual COBE training is a requirement for all our

addressing the health and economic consequences of this global crisis. Looking ahead,ecosystems.

employees, leaders and business partners. The training reinforces our company

we will remain committed to doing the right thing. We will always have a duty to act

message that we all have an obligation to act with integrity, follow our policies and ask

sustainably and to do business in a responsible way. We will continue to learn and adapt

for help if we are not sure what to do.

our sustainability efforts, because exercising our social conscience is who we are andDiebold Nixdorf’s adherence to the COBE demonstrates the importance of a corporate

what we do.

Our customers rely on us to provide solutions that meet their needs in an ever-changing
world. We do this work while holding ourselves to the highest of ethical standards.
Together, these values, our world-class solutions and the unwavering commitment todoing business the right way define Diebold Nixdorf as a company. Learning and sharing

culture that expects all employees to behave ethically and to treat all people with respect —Diebold Nixdorf has also been a member of the Business Ethics Leadership Allianceopportunities with our fellow BELA members and colleagues at Ethisphere will serve tonot only in business, but also in daily life. In the midst of the global pandemic, we were

(BELA) community since August 2019. Founded by Ethisphere, a global leader in defining

enhance and refresh our own global ethics and compliance program.

all asked to adapt to enormous change, and we demonstrated our inherent strength andand advancing standards of ethical business practices, the BELA community of

50 | 2021 Diebold Nixdorf ESG Report

Cybersecurity and Data Privacy
Being recognized as a security-driven company is nothing new
for Diebold Nixdorf. We started out making safes and physicalsecurity equipment, and security is intertwined in our roots asa security solutions provider for more than 160 years. A lot haschanged in that time, however.
Threats are evolving much more quickly than in decades past, and in today’s connectedsupplier of software to Diebold Nixdorf, a mandatory Vendor Risk Assessment must becompleted to identify and prevent potential risks from our upfront. All softwaredeliverables retrieved from external sources and suppliers need to pass an inboundanti-malware scan to avoid propagation of malware to Diebold Nixdorf.
DIEBOLD NIXDORF’S SECURITY COMMITMENT

We will continue to redefine and develop technologies thatworld, agility is the key to keeping people, processes and technology systems safe.

address ever-evolving security threats against banking andToday, we are a strategic and highly collaborative end-to-end provider of services,

retail systems, payment devices and equipment, and criticalsoftware, hardware, and cybersecurity. Diebold Nixdorf takes cybersecurity and data

IT networks.

privacy seriously. We understand that protecting the personal information of ourcustomers and our employees is critical to our business. We firmly believe in a global
approach to data privacy that covers all countries in which we operate. Our Global
Privacy policies can be found on our website: https://www.dieboldnixdorf.com/en-us/
privacy-Policy/global-privacy-notice.
Diebold Nixdorf knows that security is always top-of-mind for our customers, especiallyfor some of the world's largest financial institutions and retailers. Our devices andsoftware must be not only accurate and easy to use, but also protected from attempted• We have more than 3,000 patents in the industry and are continually assessing ouraggregate portfolio defense posture to ensure we deliver best-of-breed protection
and monitoring technology across our self-service systems.
• Recent solutions — such as the ActivEdge® Secure Card Reader, the market-leading

anti-skimming technology and the most secure payment and PIN-entry devices in theworld developed by our cryptographic design manufacturing team — are negating
historically troublesome attack vectors across the globe.

malicious or fraudulent activity. Security and protecting our customers from threats are• We are deploying our tightly integrated, multi-vendor Vynamic® Security Softwareat the forefront of our focus. To keep up, our cybersecurity defenses must evolve just as

Suite worldwide to protect self-service terminals, POS devices, operating systems

quickly as attack vectors, and that is why we are continuously renewing ourand customer data against complex threats, and we are offering Managed Security

commitment to being the best possible security partner for our customers. We want toServices through which we personally ensure our customers’ connected networks

ensure that our customers have the insights, tools and solutions they need to secureremain secure.

assets, data and consumers’ trust both today and tomorrow.
Diebold Nixdorf’s Global Risk and Security Infrastructure Policy requires all employees
to escalate all incidents that may lead to a data breach immediately to our Information
Security department, which is equipped to arrange for further investigation, evaluate thefacts, and provide the appropriate notification and response. In addition, for each new

51 | 2021 Diebold Nixdorf ESG Reportw

Diebold Nixdorf proactively tracks regulatory initiatives and global security trends,
collaborating with security agencies to help customers protect themselves against

Diebold Nixdorf has always recommended a layered security approach as themost effective means to establish trust and deter security threats, and we are
ensuring our customer’s defensive measures work together seamlessly.

potential threats.
• We are working hand-in-hand with the Federal Criminal Police Office ofGermany, U.S. Federal Bureau of Investigation, U.S. Secret Service and othersecurity agencies across the globe to monitor global events and anticipate migration
threats and trends.
• We are proud to have founded the ATM Security Industry Association and have beena loyal supporter for more than 20 years. Our engagement with the ATM Security
Industry Association ensures the ongoing and perpetual examination of security
threats and necessary standards. We are also spearheading critical industry
initiatives with ATMIA and actively participate with the industry’s standards bodies —Payment Card Industry (PCI), Europay, MasterCard and Visa (EMV), and the

Our systems are designed using a ZeroOur engineering methodology integrates

Through a strategic alliance with a leading

Trust model that limits access, enforces

assurance into every dimension,

artificial intelligence company, we areauthentication and requires encryption as aapplication and process. This trust begins

harnessing the power of machine learning

standard to protect vital system data acrossin the product design process, isand big data analytics to thwart unknown• We provide customers and non-customers the ability to subscribe to near real-time

the security architecture from the physicalembedded in manufacturing andthreats, enhance our risk detection

security alerts that monitor the global landscape and provide recommendations on

to the digital.

ultimately is founded in every system fromcapabilities and strengthen our end-to-end

the host to the user interface to thesecurity portfolio.

communications, software and hardware
components.

European Committee for Standardization (CEN) — to help guide future security
standards, initiatives, and technologies.

how to increase an organization's security posture against potential threats.
DN’s Vynamic® Security suite offers industry-leading security against the widest variety
of attack vectors. It uses a full-stack security model that provides unparalleled security,
including protection against malicious insider for ATMs, POS and other self-service
terminals. Vynamic® Security recognizes not only known threats, but also protects fromzero-day threats. Our security researchers are constantly scanning the ever-evolving
threat landscape and building new capabilities within our products to protect and makethese self-service devices more resilient.
Finding software solutions to prevent these schemes in a dynamic environment ischallenging but rewarding for our developers, who are creating innovative ways to
defend ATMs and ensure they remain protected. Security is in Diebold Nixdorf’s DNA.
Our commitment to cybersecurity is just one of the many reasons Diebold Nixdorf
remains an industry leader in ATM security — something our customers demand andconsumers expect.

52 | 2021 Diebold Nixdorf ESG ReportCollaboration with Suppliers
Diebold Nixdorf suppliers represent an extension of ourcompany, and all Diebold Nixdorf suppliers must adhere to allapplicable laws, regardless of jurisdiction.
We also expect suppliers to promote diversity and good corporate citizenship andrespect human rights. Additionally, we ask that all suppliers meet and exceed
environmental, health and safety standards and support a sustainable and transparent

PROCUREMENT PRACTICES IN SUPPLY CHAIN

In direct procurement (suppliers that deliver components for our products to theDiebold Nixdorf’s Procurement Department requests

that potentially will be selected, a specific supplier questionnaire must be completed,

information about our suppliers’ ethics programs and includes

which contains questions related to environmental and social aspects. Due diligencequestions on data privacy, modern slavery and diversity,

related to modern slavery is conducted and selected suppliers receive a modern slavery

ensuring they sign an agreement to comply with our Code of

supply chain, including responsible mineral sourcing practices. Compliance with ourBusiness Ethics and all relevant policies and procedures. We

Supplier Code of Conduct (SCOC) is incumbent on our suppliers. We have set socio-

also carry out SCOC audits of relevant suppliers that weenvironmental expectations for our suppliers, including a ban on the use of forced or

identify using a risk-based approach.

bonded labor and child labor in our Modern Slavery Policy. This issue is reflected inlegislation, such as the United Kingdom (UK) Modern Slavery Act that passed into law
in 2015.
As previously mentioned, we want to ensure modern slavery is not taking place either
in our own business or in our supply chain. We consider the risk of modern slavery
within our own operations to be low as most of our people are highly skilled, and wehave standardized global recruitment policies that we monitor carefully. Diebold
Nixdorf manufactures banking and retail hardware at our own facilities in the U.S.,
Germany and Brazil, and at our joint venture facilities in China. We use global supply
chain resources to provide raw materials and components. In our own facilities, we
adhere to labor standards, and we work with our joint venture partners to ensure they
do the same.
We believe the risk of modern slavery in our supply chain is generally low. We use
several factors to assess the modern slavery risk for our direct suppliers who contract
with us. These include the country that our supplier is based in, the type of product orservice supplied and the workers’ skill levels. This enables us to focus our due
diligence activities on the areas of higher risk.

53 | 2021 Diebold Nixdorf ESG Reportmanufacturing locations), we have further evaluations in place. For shortlisted suppliers

Before entering into new business relationships with suppliers, they must also undergo

and conflict minerals questionnaire. Also, nearly all Diebold Nixdorf direct suppliers
have a signed Master Purchase Agreement in place.
The specific policies can also be found on the Diebold Nixdorf website for suppliers,
along with our global terms and conditions, https://www.dieboldnixdorf.com/en-us/
support/supplier-information.

an audit of their compliance, finance, quality and environmental management systems

CONTACT DIEBOLD NIXDORF(for example, ISO 9001, 14001, etc.). Suppliers are legally bound to take responsibility to

We’d like to thank all our stakeholders for reading this reportcomply with the principles of our SCOC, the requirements of certified management
systems and the contract agreements with Diebold Nixdorf.
Diebold Nixdorf’s suppliers are evaluated continuously. The results are considered in thedevelopment of departmental strategy and risk management. As part of supplierand learning more about Diebold Nixdorf’s ESG program. We
strive for continuous engagement with our stakeholders andlook forward to your suggestions and feedback. Pleasemanagement, we foster the supplier-customer relationship globally and develop it

contact us at Sustainability@dieboldnixdorf.com. Investors,

further in accordance with our mission of ensuring high quality. Regular performancefinancial analysts and media may contact the following at thereviews with strategic suppliers help improve the supply process continuously in a spirit

corporate address:of partnership and with an eye to making it best-in-class. By embedding sustainability
practices and principles throughout our supply chain, we are building a strong
community within and outside our organization. This strong linkage between Diebold
Nixdorf and our partners creates a chain reaction of sustainable action.

Christine Marchuska, CAIA

Michael Jacobsen, APR

Vice President, Investor Relations

Sr. Director, Corporate Communications+1 607-206-9212+1 330-490-3796

christine.marchuska@dieboldnixdorf.com

michael.jacobsen@dieboldnixdorf.com

Appendix
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ORGANIZATIONAL PROFILESTATUS

PAGE / LINKGRI 102 GENERAL DISCLOSURES
102-1

Name of the organization●

Front Cover

102-2

Activities, brands, products, andservices●

About Diebold Nixdorf

102-3

Location of headquarters●

Back Cover

102-4

Location of operations●

About Diebold Nixdorf (Global Operations)102-5

Ownership and legal form●

About This Report, Investor Information

102-6

Markets served●

About Diebold Nixdorf (Global Operations)

102-7

Scale of the organization●

About Diebold Nixdorf

102-8Information on employees and otherworkers●

People (Social)

102-9

Supply chain●

Sustainable Supply Chain

102-10Significant changes to theorganization and its supply chain●

About Diebold Nixdorf (Global Operations)102-11

Precautionary Principle or approach●

Planet (Environmental)

102-12External initiatives●

Giving Back to the Community

102-13

Membership of associations●

Giving Back to the Community

102-14

Statement from senior decisionmaker●

CEO Letter

STRATEGY102-18Governance structure●

DN Corporate Governance Guidelines,
Page 4102-19Delegating authority●

Performance (Governance), http://investors.
dieboldnixdorf.com, 2022 Proxy (Pages 7-17)

102-20Executive-level responsibility foreconomic, environmental, andsocial topics●

Performance (Governance)

102-21

Consulting stakeholders on
economic, environmental, andsocial topics●

Performance (Governance), 2022 Proxy(Pages 13-17)

102-22Composition of the highest
governance body and its committees●

Performance (Governance), http://investors.
dieboldnixdorf.com, 2022 Proxy (Pages 9-11)

102-23Chair of the highest governance body●

http://investors.dieboldnixdorf.com, 2022
Proxy (Page 7)102-24

Nominating and selecting the highest
governance body●

DN Corporate Governance Guidelines(Page 2)102-25

Conflicts of interest●

Code of Business Ethics

102-26

Role of highest governance body insetting purpose, values, and strategy●

Performance (Governance)

102-27

Collective knowledge of highest
governance body●

Our Global Commitments(Sustainability Management)

102-28

Evaluating the highest governancebody’s performance●

Performance (Governance)

GOVERNANCE

102-15Key impacts, risks, and opportunities●

Performance (Governance) (Audit and Risk
Oversight), 2021 Annual Report (Pages 9-20,37), 2022 Proxy (Page 8)102-16

Values, principles, standards, andnorms of behavior●

Code of Business Ethics(Ethics and Integrity)

102-29Identifying and managing economic,
environmental, and social impacts●

Our Global Commitments(Sustainability Management)

102-17

Mechanisms for advice and concerns
about ethics●

Code of Business Ethics(Ethics and Integrity)

102-30Effectiveness of risk
management processes●

Our Global Commitments(Sustainability Management)

ETHICS AND INTEGRITY

54 | 2021 Diebold Nixdorf ESG ReportGRI STANDARDSw

GRI STANDARDSSTATUS

PAGE / LINKw

GRI 102 GENERAL DISCLOSURESGOVERNANCESTAKEHOLDER ENGAGEMENTSTATUS

PAGE / LINKGRI 102 GENERAL DISCLOSURES
102-31

Review of economic, environmental,
and social topics●

Our Global Commitments(Sustainability Management)

102-45

Entities included in the consolidated
financial statements●

2021 Annual Report (Pages 38-48)

102-32Highest governance body’s role insustainability reporting●

Performance (Governance)

102-46

Defining report content andtopic Boundaries●

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

102-33

Communicating critical concerns●

2022 Proxy (Page 12)102-47

List of material topics●

102-34Nature and total number ofcritical concerns●

Code of Business Ethics(Ethics and Integrity)

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

102-48

Restatements of information●

Performance (Governance)

102-35

Remuneration policies●

DN Corporate Governance Guidelines(Page 2)102-49Changes in reporting●

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

102-36

Process for determining
remuneration●

DN Corporate Governance Guidelines(Page 3)102-50

Reporting period●

About This Report102-51

Date of most recent report●

About This Report102-37

Stakeholders’ involvement inremuneration●

2022 Proxy (Pages 49-84)

102-52

Reporting cycle●

About This Report102-38Annual total compensation ratio●

2022 Proxy (Pages 49-84)

102-53

Contact point for questions regarding
the report●

About This Report102-39Percentage increase in annual totalcompensation ratio●

2022 Proxy (Pages 49-84)

102-54Claims of reporting in accordancewith the GRI Standards●

About This Report102-40

List of stakeholder groups●

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

102-55

GRI content index●

This Index

102-41

Collective bargaining agreements●

Code of Business Ethics

102-56External assurance●

About This Report102-42

Identifying and selecting
stakeholders●

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

Explanation of the material topic
and its Boundary●

Approach to stakeholder
engagement

103-1

About This Report

●

103-2

●

About Diebold Nixdorf: Our ESG Program

Key topics and concerns raised

The management approach andits components

●

103-3

Evaluation of the management
approach●

Performance (Governance)

102-43102-4455 | 2021 Diebold Nixdorf ESG ReportGRI STANDARDS

About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)
About Diebold Nixdorf (Our Vision for ESG –Planet, People, Performance)

REPORTING PRACTICEw

MANAGEMENT APPROACH

w

GRI STANDARDSSTATUS

PAGE / LINKGRI 200 ECONOMIC STANDARD SERIESECONOMIC PERFORMANCEMARKET PRESENCEINDIRECT ECONOMIC IMPACTS

GRI STANDARDSSTATUS

PAGE / LINKGRI 200 ECONOMIC STANDARD SERIES

201

Management approach●

2021 Annual Report (Pages 38-48)

205

Management approach●

Code of Business Ethics

201-1

Direct economic value generated
and distributed●

Performance (Governance)(Audit and Risk Oversight)

205-1

Operations assessed for risks
related to corruption●

Code of Business Ethics

201-2

Financial implications and otherrisks and opportunities due toclimate change●

Performance (Governance) (Climate
Related Risks and Opportunities)

205-2

Communication and training
about anti-corruption policies
and procedures●

Code of Business Ethics

201-3

Defined benefit plan obligations andother retirement plans●

Labor, Health and Safety (Promotion of
Employee Health and Wellness)

205-3

Confirmed incidents of corruption
and actions taken

○

201-4

Financial assistance received
from government○

206

Management approach●

Code of Business Ethics

202

Management approach

○

206-1

●

Code of Business Ethics

202-1

Ratios of standard entry level wage
by gender compared to local
minimum wage

Legal actions for anti-competitive
behavior, anti-trust, and monopoly
practices○

207

Management approach●

2021 Annual Report (Pages 30-33, 59-61)

207-1

Approach to tax●

2021 Annual Report (Pages 30-33, 59-61)

202-2

Proportion of senior management
hired from the local community

○

207-2

Tax governance, control, andrisk management●

2021 Annual Report (Pages 30-33, 59-61)

203

Management approach●

Giving Back to the Community

203-1

Infrastructure investments andservices supported●

Giving Back to the Community

207-3

Stakeholder engagement andmanagement of concerns related
to tax○203-2

Significant indirect economic impacts●

Giving Back to the Community

207-4

Country-by-country reporting○

204

Management approach●

Collaboration with Suppliers(Procurement Practices in Supply Chain)

301

Management approach●

Sustainable Supply Chain (Materials)

301-1

Materials used by weight or volume●

Sustainable Supply Chain (Materials)

301-2

Recycled input materials used●

Green Products and Solutions

301-3

Reclaimed products and theirpackaging materials●

Sustainable Supply Chain (Materials)

PROCUREMENT PRACTICES
204-1

56 | 2021 Diebold Nixdorf ESG Reportw

Proportion of spending on local
suppliers●

ANTI-CORRUPTIONANTI-COMPETITIVE BEHAVIOR

Collaboration with Suppliers(Procurement Practices in Supply Chain)

TAX

MATERIALSw

GRI STANDARDSSTATUS

PAGE / LINKGRI 300 ENVIRONMENTAL STANDARDS SERIESENERGYWATERBIODIVERSITY

57 | 2021 Diebold Nixdorf ESG ReportGRI STANDARDSSTATUS

PAGE / LINKGRI 300 ENVIRONMENTAL STANDARDS SERIES

302

Management approach●

Carbon Footprint (Energy)

302-1

Energy consumption within
the organization●

Carbon Footprint (Energy)

302-2

w

Energy consumption outside of
the organization

305

Management approach●

Carbon Footprint (Emissions)305-1

Direct (Scope 1) GHG emissions●

Carbon Footprint (Emissions)

305-2

Energy indirect (Scope 2)
GHG emissions●

Carbon Footprint (Emissions)305-3

Other indirect (Scope 3)
GHG emissions

○

305-4

GHG emissions intensity●

Carbon Footprint (Emissions)305-5

Reduction of GHG emissions●

Carbon Footprint (Emissions)305-6

Emissions of ozone-depleting
substances (ODS)

○

305-7

Nitrogen oxides (NOX), sulfur
oxides (SOX), and other significant
air emissions●

Carbon Footprint (Emissions)306

Management approach●

Waste and Recycling Management

306-1

Waste generation and significant
waste-related impacts●

Waste and Recycling Management

306-2

Management of significant wasterelated impacts●

Waste and Recycling Management

306-3

Waste generated●

Waste and Recycling Management

306-4

Waste diverted from disposal●

Waste and Recycling Management

306-5

Waste directed to disposal●

Waste and Recycling Management

307

Management approach●

Labor Health and Safety

307-1

Non-compliance with environmental
laws and regulations●

Labor Health and Safety

○

302-3

Energy intensity●

Carbon Footprint (Energy)

302-4

Reduction of energy consumption●

Carbon Footprint (Energy)

302-5

Reductions in energy requirements ofproducts and services●

Green Products and Solutions

303

Management approach●

Water Consumption and Conservation

303-1

Interactions with water as ashared resource●

Water Consumption and Conservation

303-2

Management of water dischargerelated impacts●

Water Consumption and Conservation

303-3

Water withdrawal●

Water Consumption and Conservation

303-4

Water discharge●

Water Consumption and Conservation

303-5

Water consumption●

Water Consumption and Conservation

304

Management approach

○

304-1

Operational sites owned, leased,managed in, or adjacent to, protectedareas and areas of high biodiversity
value outside protected areas

○

304-2

Significant impacts of activities,
products, and services on biodiversity

○

304-3

Habitats protected or restored

○

304-4

IUCN Red List species andnational conservation list species
with habitats in areas affectedby operations○

EMISSIONSWASTEENVIRONMENTAL COMPLIANCE

w

GRI STANDARDSSTATUS

PAGE / LINKGRI 300 ENVIRONMENTAL STANDARDS SERIES

SUPPLIER ENVIRONMENTALASSESSMENTw

GRI STANDARDSSTATUSManagement approach●

Sustainable Supply Chain (Supplier andThird-Party Expectations)308-1

New suppliers that were screenedusing environmental criteria●

Sustainable Supply Chain

Negative environmental impacts inthe supply chain and actions taken●

Management approach

●

403-4

Worker participation, consultation,and communication on occupational
health and safety●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-5

Worker training on occupational
health and safety●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-6

Promotion of worker health●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-7

Prevention and mitigation ofoccupational health and safety
impacts directly linked by business
relationships●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-8

Workers covered by an occupational
health and safety management
system●Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-9

Work-related injuries●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

403-10Work-related ill health●

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

404

Management approach●

Sustainability Management and Labor,
Health and Safety

404-1

Average hours of training per year
per employee

○

404-2

Programs for upgrading employee
skills and transition assistanceprograms●

People (Social) (Employment)

404-3

Percentage of employees receiving
regular performance and careerdevelopment reviews●

People (Social) (Employment)

Sustainable Supply Chain

GRI 400 SOCIAL STANDARDS SERIES401

EMPLOYMENTLABOR/MANAGEMENTRELATIONSOCCUPATIONAL HEALTHAND SAFETY

New employee hires and employee
turnover401-2

Benefits provided to full-time
employees that are not provided totemporary or part-time employees●

People (Social) (Promotion of Employee
Health and Wellness)

401-3

Parental leave●

People (Social) (Promotion of Employee
Health and Wellness)

402

Management approach●

Labor Health and Safety

402-1

Minimum notice periods regarding
operational changes○

Management approach

●

403-1

Occupational health and safety
management system403-2

Hazard identification, risk
assessment, and incident
investigation

403-3

58 | 2021 Diebold Nixdorf ESG Report

People (Social) (Employment)

401-1

403

PAGE / LINKGRI 400 SOCIAL STANDARDS SERIES

308

308-2

w

Occupational health services

○

●

●

●

OCCUPATIONAL HEALTHAND SAFETY

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)
Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

TRAINING AND EDUCATION

Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)
Labor Health and Safety (Occupational Healthand Safety Hazards, Risks, and Incidents)

w

GRI STANDARDSSTATUS

PAGE / LINKGRI 400 SOCIAL STANDARDS SERIESDIVERSITY AND EQUALOPPORTUNITY

NON-DISCRIMINATIONFREEDOM OF ASSOCIATION AND
COLLECTIVE BARGAINING

Management approach

405-1

Diversity of governance bodies
and employees

405-2

Ratio of basic salary andremuneration of women to men●

People (Social) (Employment)

406

Management approach●

Code of Business Ethics

406-1

Incidents of discrimination andcorrective actions taken○

407

Management approach

●

407-1

Operations and suppliers inwhich the right to freedom of
association and collective
bargaining may be at risk○

408

Management approach

●

408-1

Operations and suppliers at
significant risk for incidents ofchild labor

FORCED OR COMPULSORY LABOR

59 | 2021 Diebold Nixdorf ESG Report

STATUS

Diversity, Equity and Inclusion

405

409

RIGHTS OF INDIGENOUS PEOPLESGRI STANDARDSPAGE / LINKGRI 400 SOCIAL STANDARDS SERIESCHILD LABORSECURITY PRACTICES

w

Management approach

●

●

412

Management approach●

Modern Slavery, Global Human Rights
and Global Diversity, Inclusion andSensitivity Policies

412-1

Operations that have been subject tohuman rights reviews or impact
assessments●

Human Rights

412-2

Employee training on human rights
policies or procedures●

Human Rights

412-3

Significant investment agreements
and contracts that include humanrights clauses or that underwent
human rights screening●

Human Rights

413

Management approach●

Giving Back to the Community

413-1

Operations with local community
engagement, impact assessments,
and development programs●

Giving Back to the Community○

Diversity, Equity and Inclusion

HUMAN RIGHTS ASSESSMENT

Code of Business Ethics

Code of Business Ethics and Modern
Slavery Policy

LOCAL COMMUNITIES●Human Rights

413-2

Operations with significant actualand potential negative impacts on
local communities

414

Management approach●

Supplier and Third-Party Expectations●

Modern Slavery, Global Human Rights
and Global Diversity, Inclusion andSensitivity Policies

414-1

New suppliers that were screenedusing social criteria●

Sustainable Supply Chain

414-2

Negative social impacts in the supply
chain and actions taken●

Sustainable Supply Chain

415

Management approach●

Code of Business Ethics

415-1

Political contributions●

Code of Business Ethics

409-1

Operations and suppliers at
significant risk for incidents of forced
or compulsory labor○

410

Management approach

●

410-1

Security personnel trained in humanrights policies or procedures○

411

Management approach

○

411-1

Incidents of violations involving rights
of indigenous peoples○

Diebold Nixdorf’s Security Commitment

SUPPLIER SOCIAL ASSESSMENT

PUBLIC POLICYw

GRI STANDARDSSTATUSw

GRI 400 SOCIAL STANDARDS SERIES
416

CUSTOMER HEALTH AND SAFETY

60 | 2021 Diebold Nixdorf ESG Report●●

Incidents of non-complianceconcerning the health and safety
impacts of products and services○

417

Management approach

○

417-1

Requirements for product andservice information and labeling

○

417-2

Incidents of non-complianceconcerning product and service
information and labeling

○

417-3

Incidents of non-complianceconcerning marketing
communications

○

416-1

Labor, Health and Safety (Customer Healthand Safety)
Labor, Health and Safety (Customer Healthand Safety)

418

Management approach

●

418-1

Substantiated complaints concerning
breaches of customer privacy andlosses of customer data●

Cybersecurity and Data Privacy

419

Management approach

●

419-1

Non-compliance with laws andregulations in the social andeconomic area

●

TOPIC

CODE

METRIC

2021 REPORTING

PRODUCT SECURITY

TC-HW-230a.1

Description of approach to identifying and addressing
data security risks in products

Green Products and Solutions,
Cybersecurity and Data Privacy

TC-HW-330a.1

Percentage of gender and racial/ethnic grouprepresentation for (1) management, (2) technical staff,and (3) all other employees

Diversity and Inclusion

TC-HW-410a.1

Percentage of products by revenue that contain IEC
62474 declarable substances

Green Products and Solutions,Sustainable Supply Chain(Materials)

TC-HW-410a.2

Percentage of eligible products, by revenue, meeting
the requirements for EPEAT® registration orequivalent

Our Global Commitments(Sustainability Management),
Carbon Footprint (Emissions)

TC-HW-410a.3

Percentage of eligible products, by revenue, meeting
ENERGY STAR® criteria

Our Global Commitments(Sustainability Management),
Carbon Footprint (Emissions)

C-HW-410a.4

Weight of end-of-life products and e-waste recovered,percentage recycled

Our Global Commitments(Sustainability Management),
Carbon Footprint (Emissions)

TC-HW-430a.1

Percentage of Tier 1 supplier facilities audited in the
RBA Validated Audit Process (VAP) or equivalent, by (a)all facilities and (b) high-risk facilities

Sustainable Supply Chain

TC-HW-430a.2

Tier 1 suppliers’ (1) nonconformance rate with the
RBA Validated Audit Process (VAP) or equivalent, and(2) associated corrective action rate for (a) priority
non-conformances and (b) other nonconformances

Sustainable Supply Chain

TC-HW-440a.1

Description of the management of risks associatedwith the use of critical materials

Sustainable Supply Chain

EMPLOYEE DIVERSITY AND
INCLUSIONPRODUCT LIFECYLE
MANAGEMENT

Privacy Statement/Policy, Global Privacy
Notice, European Privacy Policy, 2021
Annual Report (Pages 10-11)

CUSTOMER PRIVACYSOCIOECONOMIC COMPLIANCE

Management approach
Assessment of the health andsafety impacts of product andservice categories

416-2

MARKETING AND LABELINGSASB INDEX TABLE

PAGE / LINKSUPPLY CHAIN MANAGEMENT

2021 Annual Report (Pages 6-7, 84-85)2021 Annual Report (Pages 6-7, 84-85)

MATERIALS SOURCINGTCFD INDEX TABLE
w

TOPIC

GOVERNANCEDISCLOSURE FOCUS AREA
Disclose the organization’s governance aroundclimate-related risks and opportunities.

DISCLOSUREa) Describe the board’s oversight of climate-relatedrisks and opportunities.
b) Describe management’s role in assessing andmanaging climate-related risks and opportunities.

LOCATION

Performance (Governance)a) Describe the climate-related risks andopportunities the organization has identified overthe short, medium, and long term.
STRATEGY

Disclose the actual and potential impacts ofclimate-related risks and opportunities on theorganization’s businesses, strategy andfinancial planning.

b) Describe the impact of climate-related risks andopportunities on the organization’s businesses,
strategy, and financial planning.

Performance (Governance) (Audit and Risk Oversight)c) Describe the resilience of the organization’s
strategy, taking into consideration different climaterelated scenarios, including a 2°C or lower scenario.
a) Describe the organization’s processes for identifying
and assessing climate-related risks.
RISK MANAGEMENT

Disclose how the organization identifies,
assesses, and manages climate-related risks.

b) Describe the organization’s processes for managing
climate-related risks.

Performance (Governance) (Audit and Risk Oversight)c) Describe how processes for identifying, assessing,and managing climate related risks are integrated
into the organization’s overall risk management.
a) Disclose the metrics used by the organization toassess climate-related risks and opportunities inline with its strategy and risk management process.
METRICS AND TARGETS

Disclose the metrics and targets used to assess
and manage relevant climate-related risks andopportunities.

b) Disclose Scope 1, Scope 2, and, if appropriate,
Scope 3 greenhouse gas (GHG) emissions, and therelated risks.
c) Describe the targets used by the organization to
manage climate-related risks and opportunities andperformance against targets.

61 | 2021 Diebold Nixdorf ESG Report

Our Global Commitments (Sustainability Management),
Carbon Footprint (Emissions)50 Executive Pkwy
Hudson, Ohio 44236
USA