Competencies of Inclusion Managers for
Individual Evacuation Planning andAnalysis of Work Practices

Aya Tsujioka
i-BOSAI Research Center, Doshisha University,March, 11th, 2023

Background
The root cause of high mortality rate of people with disabilities lies in thesiloization of normal time social services and disaster management response.
The mortality rate ofpeople with disability

Iwate 1.3％

Miyagi 2.6％

Fukushima 0.8％

Social Services

Disaster Management Response

Normal Time

Disaster Time

Iwate

Miyagi

Fukushima

In the Great East Japan Earthquake,the mortality rate of people with disability has morethan doubled in Miyagi Prefecture, where welfareenvironment was advanced.

No Support fromcommunity ・・

The problem is that the creation of a welfare environment thatenables people to live at home during normal times and disastermanagement in times of disaster are divided into different
departments, and there is no coordination between them.

Background
In order to create an individual evacuation plan, welfare department anddisaster management department, both of which are closely related to eachother, must work hand in hand to create the plan.These plans should beconsidered seamlessly !

Silo approachSocial Services

Normal Time

DisasterManagement
Response

Disaster Time

Seamless approachSocial Services

DisasterManagement
Response

Normal Time
Disaster Time

Successful Example
Local
government
BusinessAssociation

Community

Inclusion Manager

CitizenGroup

Ms.Murano

PersonWith
Disabilities

Inclusion manager, who areresponsible for bringing
stakeholders together to create
individual evacuation plans,
are the key to success.

Silo-Breaking
Practice in
Beppu city, Oita

Analysis for Inclusion Manager Competencies

Personal Assets
Mission
PassionCompetencies

Boundary
Crossing

Compassion
Political/
Institutional/
Social Capital

Evidence-based
PracticePWD
Involvement

Boundary
Spanning

Collaboration

Ms. Junko Murano Dept. ofEmergency Management,
Beppu City

June 2018 Ver1
June 2019 Ver2
September 2019 Ver3
November 2019 Ver4
February 2021 ver5
March 2021 Ver6
April 2021 Ver7
May 2021 Ver8
May 2021 Ver9

Analysis for Inclusion Manager Competencies

Political Asset

Crossing theBoundaries

Visit many times
Gain Trust

Spanning theBoundaries

Galvanize
the localcommunity
Collaboration
andPWD Involvement

Analysis of the actual status of practitioner operations
Analyzed interviews with municipal welfare department officials
based on daily reports. （Takashima city, Shiga Prefecture)

Welfaredepartment
WhenTo WhomWhat
With whatmaterials?
For WhatpurposeExample of Daily reportAnalysis of the actual status of practitioner operations
The process of Boundary crossing→ Boundary Spanning was repeated.
Step1

Step2

Boundary crossing
Boundary crossing
Boundary Spanning
Boundary crossing
Boundary crossing

Step3

Step5

Boundary crossing
Boundary crossing

Boundary Spanning
Boundary Spanning
Boundary crossing

Boundary Spanning
Boundary Spanning
Boundary Spanning

Boundary crossing
Boundary Spanning

Step4

Boundary crossing

Boundary crossing

Boundary Spanning

Boundary crossing

Boundary crossing

Boundary Spanning

Boundary Spanning
Boundary Spanning

Boundary Spanning

Boundary crossing

BoundarySpanning

Boundarycrossing