JAPANESEINDUSTRIAL
STANDARD
Translated and Published by
Japanese Standards Association

JIS Q 9023

: 2018(JSQC/JSA)

Performance improvement ofmanagement systems — Guidelines forPolicy Management

ICS 03.100.01
Reference number : JIS Q 9023 : 2018 (E)PROTECTED BY COPYRIGHT

36 S

Q 9023 : 2018

Date of Establishment: 2003-02-20
Date of Revision:

2018-03-20

Date of Public Notice in Official Gazette: 2018-03-20
Investigated by: Japanese Industrial Standards CommitteeStandards Board for ISO area
JIS Q 9023 : 2018, First English edition published in 2019-11
Translated and published by: Japanese Standards Association
Mita MT Building, 3-13-12, Mita, Minato-ku, Tokyo, 108-0073 JAPANIn the event of any doubts arising as to the contents,
the original JIS is to be the final authority.
 JSA 2019
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized
in any form or by any means, electronic or mechanical, including photocopying and microfilm, without
permission in writing from the publisher.
Printed in JapanHN

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Q 9023 : 2018
ContentsPage00.1
0.2
0.3
0.4

Introduction ······················································································· 1General ····························································································· 1
Consistency with other standards ·························································· 1
Relation between JIS Q 9001 and JIS Q 9004··········································· 2Compatibility with other management systems ········································ 21Scope ································································································ 22

Normative reference ············································································ 23Terms and definitions ·········································································· 24Process of policy management ······························································· 455.1
5.2
5.3
5.4
5.5

How to implement policy management in a function ·································· 7
Establishment of mid-term plan ···························································· 7Establishment and deployment of policy ················································· 7
Implementation of policies and its control ··············································16
Term-end review················································································18
Mental attitude as a manager ······························································2266.1
6.2
6.3
6.4
6.5
6.6
6.7

How to implement organization’s overall policy management ·····················24
Top management leadership ································································24
Establishment of mid-and-long-term business plan ··································25
Establishment of organization policy ·····················································26
Deployment of organization policy ························································27
Implementation of policies and their management ···································28Top management diagnosis··································································29
Term-end review················································································30

77.17.27.37.4

Promotion of policy management ··························································32
Education and training for policy management ·······································33
Preparation of standards, formats and tools for policy management ············35
Evaluation of policy management ·························································36
Linkage with evaluation of functions and individuals ·······························37

Annex A (informative)

Role and position of policy management in total
quality management ··················································38

Annex B (informative)

Key concept of policy management ································41

Annex C (informative)

Elements that make up a policy ···································48

Annex D (informative)

Examples of formats for policy management ···················49

Annex E (informative)

Self-evaluation of policy management····························53(i)PROTECTED BY COPYRIGHT

Q 9023 : 2018

Foreword
This Japanese Industrial Standard has been revised by the Minister ofEconomy, Trade and Industry through deliberations at the Japanese Industrial Standards Committee as the result of proposal for revision ofJapanese Industrial Standard submitted by Japanese Society for Quality
Control (JSQC)/Japanese Standards Association (JSA) with the draft
prepared from the association standard (JSQC-Std 33-001:2016) being
attached, based on the provision of Article 12 Clause 1 of the Industrial
Standardization Law applicable to the case of revision by the provision ofArticle 14. Consequently JIS Q 9023: 2003 is replaced with this Standard.
This JIS document is protected by the Copyright Law.
Attention is drawn to the possibility that some parts of this Standard
may conflict with patent rights, applications for a patent after opening to
the public or utility model rights. The relevant Minister and the JapaneseIndustrial Standards Committee are not responsible for identifying any ofsuch patent rights, applications for a patent after opening to the public orutility model rights.

(ii)
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JIS Q 9023 : 2018

Performance improvement of management systems —Guidelines for Policy Management
0Introduction

0.1

GeneralContexts of an organization are ever changing: e.g., needs of customers and the society, technologies needed to provide products and services which satisfy those needs,and values, knowledge and skills of employees, and the coordination with partners(suppliers, affiliated companies, etc.). If the organization wants to continue and develop its business, it is required to well understand these changes and implement improvements and innovations in a timely manner. Therefore, it is essential that top
management determines what to aim for based on situations in and around the organization, and that each function (e.g., division, department, section, or group) implements improvements and innovations needed to achieve it. In the organization wheremany people work, however, there are many cases where top management’s thoughts
and the objectives set are not well communicated to frontlines, efforts for improvement
and innovation are put off because of daily operations, different functions are not wellaligned, or information from the frontline are not used for determination of objectivesand plans. When these situations occur, precious efforts do not show the expected effects. Policy management is the activity which has been established to overcome these
difficulties and promote process improvements and innovations. It is based on theprinciple that “Quality is achieved through the process” (i.e., establishing and following
the process in order to economically generate the planned products and services),
which has been developed in the field of quality management. If policy management ispromoted adequately, efforts for challenge becomes active and generates growth ofpeople and joy in work. Policy management is the key to organization management toovercome changes, and furthermore, to tie changes to business development. It greatly
affects sustained success of the organization. Therefore, the whole organization should
address themselves strives for strengthening it.
This Japanese Industrial Standard consists of the fundamentals and processes ofpolicy management, guidelines to implement policy management, and the guidelines toorganisationally promote policy management.
No corresponding International Standard has been established at this point.
0.2

Consistency with other standards

This Standard is designed with the aim of policy management and intended to be
used independently; however, this Standard may be used with consistent group ofstandards to complement each other as JIS Q 9026 for daily management, JIS Q 9024
for improvement activity, and JIS Q 9025 and JIS Q 9027 for quality ensurance. Inparticular, this Standard should be used with JIS Q 9026, because policy management
can be more effective when implemented with daily management.

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