KUMANO TRAVEL Terms & Conditions
I. INTRODUCTION
1. Please read these terms and conditions of use carefully before using the KUMANOTRAVEL Community Reservation System.
Please note that using the reservation system indicates that you have accepted
these terms. If you do not accept these terms and conditions, please do not use thewebsite.
We suggest that you save/print out a copy for your reference.
II. YOUR CONTRACT
1. Your contract with KUMANO TRAVEL begins when you pay for your reservationand ends when you complete your tour/activity, travel service, or stay at anaccommodation.
III. YOUR RESPONSIBILITIES ARE TO:
1. Register accurate information into the reservation forms and/or MyPage account.
2. Confirm that e-mails have arrived safely. If you do not contact us to let us knowthat you have not received them, we will assume that you have.
3. Maintain the confidentiality of your MyPage account information and yourpassword. You are responsible for all activities that occur under your account.
4. Make your payment on time to confirm your reservation. Full prepayment isneeded.
5. Print out and bring with you the "Voucher" from your MyPage account. You may be
asked to show them to the accommodation or service provider.
6. Read and familiarize yourself with all the information associated with yourreservation. Please take time to prepare for your trip, including learning about
local customs and etiquette.

7. For walkers, choose a route that you have adequate experience and physicalstrength to safely complete. Wear appropriate clothing/footwear and carrynecessary gear. Preparation and planning are the key to a safe trek in themountains.
8. Arrive on time. Japan is a very time-conscious society, so it is important to respect
set times for accommodations, tours, travel services, etc. For accommodations
serving meals, please arrive by 18:00. If you arrive late meals may be cancelled
without refund.
9. Contact us via your MyPage account in advance to change/cancel your reservation.
Use the change and cancel buttons to make an official request.
10. Abide by the cancellation & change policy.
IV. PAYMENT & CONFIRMATION
1. Upon receiving the "Processed Reservation Request" e-mail you must pay within 48
hours by credit card to confirm your reservation. Unfortunately, if payment isn’t
received by then, your reservation may be cancelled because it is difficult for service
providers to hold unpaid reservations.
※ If you think there may be issues with making the payment deadline, please let us
know during the reservation request process in the Requests/Comments box.
2. Prices are per person unless otherwise specified.
3. Prices include all taxes and service charges unless otherwise specified.
4. Prices featured on the KUMANO TRAVEL Community Reservation System aresubject to availability.
5. All prices are in Japanese Yen.
V. CANCELLATION & CHANGE POLICY
1. Cancellation fees (excluding luggage shuttle):

Before 20 days

No cancellation fee

8~20 days before

20% of total

2~7 days before

30% of total

Day before

40% of total

Day of check-in, service, etc.

50% of total

No Show / No Cancellation / After beginning of service

100% of total● Beginning of service for an accommodation is the start of their check-in time frame.
2. Luggage shuttle cancellation fees:
Before 20 days

No cancellation fee

8~20 days before

20% of total

2~7 days before

30% of total

Day before until 17:00

40% of total

Day before after 17:00

100% of total● After 17:00 the day before the service if the number of luggage is decreased or theroute is shortened no refund is available.
● No refunds if guests do not meet service provider at designated time and location.
● If the number of luggage is increased or the distance of delivery increased, an extra
fee will be charged.
● If the originally booked service provider is not able to deliver the luggage according
to changed conditions, then the original booking will need to be cancelled, and a new
booking with a different service provider made accordingly.
3. Cancellation/Change requests can be made from your MyPage account.
4. Do not contact service providers directly to change or cancel reservations.
5. Our office hours are weekdays 9:00 to 17:00 (Japan Standard Time), closed
weekends and national holidays. All requests received outside of working hours will
be processed the following workday. Cancellation fees are determined when thecancellation is processed.
6. Refunds will be directed to your credit card account. Fees from your Credit Cardcompany as a result of cancellation/change are your responsibility. Exchange rates
are determined by the issuing bank of your credit card.
IMPORTANT: The exchange rate is applied on the date of transaction, so the“payment date exchange rate” and the “refund date exchange rate” may be different.
We are NOT responsible for the difference in price because of these exchange rate
fluctuations.
7. No cancellation fees are needed in cases where unusual and unforeseen
circumstances arise due to reasons beyond our control, including, but not limited toacts of God/providence, acts of war, civil commotion, suspension and/or closure ofservices such as transport and accommodation facilities, exercises and/or orders
from government and other public agencies, and other such circumstances that
affect the safe and smooth implementation of the service, or that have increased thepotential of disabling the service to an extreme extent. These conditions aredetermined on a case-by-case basis. Please note in advance that you may be asked toprovide proof.

Cancelling & Changing Reservation FAQs
VI. LIMITATION OF LIABILITY IN CASE OF
1. Accidents: We do not take any responsibility for accidents that occur during thecourse of your contract with KUMANO TRAVEL.
2. Reservation System & Information: In no event shall KUMANO TRAVEL be liable
for any injury, loss, claim, or damage resulting from the use of this reservation
system, or the information available on it and the Tanabe City Kumano Tourism
Bureau website.
3. Cancellations, Changes or Delays: KUMANO TRAVEL is not responsible forcancellation, changes, or delays, etc, caused by conditions beyond our control—a"force majeure", mistakes by service providers, or if guests do not fulfill their
responsibilities as listed above, such as not arriving on time.
VII. GENERAL
1. We do not guarantee to meet all requests for products featured on the KUMANOTRAVEL Community Reservation System. If this is the case, we will suggest thebest similar alternative when possible.

2. It is possible to have other members in the group during optional tours/activities.
3. KUMANO TRAVEL reserves the right to refuse any reservation request for goodreason.
VIII. PRIVACY
1. You consent to the KUMANO TRAVEL terms of Security and Privacy.
IX. GUEST FEEDBACK
1. You grant us unlimited use of your feedback content including ratings, reviews, andquestionnaires.
2. KUMANO TRAVEL reserves the right to delete any feedback content if it does notmeet our feedback guidelines.
3. All ratings and reviews are the personal opinions of guests and do not reflect theviews of KUMANO TRAVEL.
Guest Rating, Reviews & Questionnaire FAQs
X. DISCLAIMER
1. We try our best to keep information on our website up to date, but changes do occur.
We are not responsible for any inaccuracies in the information supplied (e.g., modelitineraries). If you do notice any errors, please contact us.
XI. COPYRIGHT
1. Text, images, illustrations, etc, on the KUMANO TRAVEL Community Reservation
System and the Tanabe City Kumano Tourism Bureau website are the property of
the Tanabe City Kumano Tourism Bureau, or the original
photographer/writer/artist.
2. It is forbidden to reproduce, use for business purposes, marketing materials, etc,
any text, image, etc, without permission. If you have any questions, please contactus.

XII. JURISDICTION
1. These terms and conditions will be governed and interpreted in accordance withJapanese law.
2. Any disputes relating to these terms and conditions will be subject to the exclusive
jurisdiction of the courts of Wakayama Prefecture Japan.
XIII. ADDITIONAL TERMS & CONDITIONS
1. Service providers may also have their own specific terms and conditions to abide by.
2. KUMANO TRAVEL reserves the right to revise and update these terms andconditions at any time.
3. Other events or issues not included in the above terms and conditions are covered by
the general terms and provisions for Government Registered Japanese Travel
Agents.
NOTE: The Japanese version is used in the case of discrepancies with the English
translation.
XIV. KUMANO TRAVEL DETAILS
1. KUMANO TRAVEL is a division of the Tanabe City Kumano Tourism Bureau, aGeneral Incorporated Association (Ippan Shadan Houjin).
Address: 1-20 Minato, Tanabe City, Wakayama Prefecture, Japan, 646-0031
TEL: 0739-26-9025
FAX: 0739-26-5820
Office Hours: Weekdays 9:00~17:00 (Japan Standard Time)
Closed weekends and national holidays.
NOTE: All requests received outside of working hours will be processed the following
working day.
Government Registration:● Wakayama Prefecture Travel Agency License Number 2-283● Full Member of All Nippon Travel Agents Association (ANTA)● Founding Member of Japan Alliance of Responsible Travel Agencies (JARTA)● Japanese Local Destination Management Organization (日本版地域ＤＭＯ)

designated by the Japan Tourism Agency● Member of Tanabe City Chamber of Commerce & Industry※ Licensed by the Japan Tourism Agency in accordance with the provisions of theTravel Agency Law.
Last Revised Oct 20, 2022