TABLE OF
CONTENTS
About Melbourne

03

Why Choose SMART English Melbourne

06

About SMART English Melbourne

07

General English

09

IELTS Preparation

11

English for Academic Purposes

13

Cambridge Course

15

Timetable

17

Course Articulation & Equivalence

18

Academic Student Support

19

Attendance Monitoring Process

20

Student Services

21

Student Accommodation

22

Internship Programs

23

Our Policies

25

About Melbourne | 4BEST IN THE WORLD FOR "STUDENT MIX"
Melbourne was identified as the best city in the world for ‘student mix’, measuring the numberof international students in a city, their diversity, and how well they’re accepted and included.
More than 200,000 international students from 170 countries call Melbourne home, and arewelcomed into our diverse and tolerant local community through a wealth of events andprograms.

HOME TO UNBEATABLE LIFESTYLE
Known as Australia’s cultural capital, Melbourne is home to exciting food and nightlife, beautiful
beaches and a year-round calendar of major sporting and cultural events. With all of that, it’s
no wonder Melbourne has been named Australia’s most liveable city and the 10th in the worldin the Global Liveability Index 2022. On top of everything this vibrant city has to offer,international students can enjoy Study Melbourne’s own events and initiatives to help themmake the most of their time in Victoria.

PLENTY OF EMPLOYMENT OPPORTUNITIESEmployability is always a key concern for international students, and Melbourne’s rank as the10th best city in the world for ‘employer activity’ makes it an even more attractive destination.
Students looking to work while they study are afforded a generous 40 hours of work per
fortnight during semester, and have a wealth of part time and casual work opportunities
available to them. While they’re here, international students can also enjoy the benefits ofStudy Melbourne’s LIVE program, designed to give students the opportunities and skills to leave
Melbourne as highly employable graduates.

Why Choose SMART English | 6

WHY CHOOSE

SMART ENGLISH MELBOURNE?

Communicative Learning

Dynamic Learning

20 hours of regular face-to-face class.
SMART English Melbourne will release alearning schedule every 10 weeks

Eg. Monthly class competition, Job club,
Language exchange, Melbourne walking
tour.

Academic Support

Continuous Short Course

After the first week of school, the teacher
will conduct a 15-minute assessment
session with the student to give them anindividual study plan. PSP will focus on
the students’ weaknesses to help themachieve their goals more quickly.

Extra 10 hours of academic activities. Our
academic activities are designed as shortcourses for students who want to practiceand get better at a specific skill.

7 | About SMART English

WHERE WE ARE
We are strategically located in the heart of Melbourne CBD, with Flagstaff Station at just 5
minutes’ walk and Southern Cross Station one block away from our campus. If you want to catcha tram, we are in the Free Tram Zone, so no ticket is needed to travel in the CBD. After class,
you can spend some time at the majestic State Library, visit the Immigration Museum, theMelbourne Zoo, the Royal Botanic Gardens, or a common place to study for the students of
Melbourne’s universities.

FACILITIESFree WiFi

Computer Lab

Student Lounge

Spacious Classrooms

Kitchen & Dining Area

Food Vending Machine

Multi-Charging Station

About SMART English | 8

WHO WE ARE
Our team consists of passionate and professional
people who have been in the Australian Educationindustry for many years, in different roles andtherefore fully understand what students needacademically and on a personal level. So, we arehere to offer students a high-quality teaching and an
unforgettable learning experience.

WHAT WE DO
We want our students to have the best learning experience, so our classes are studentcentred, and their needs are our focus. Our teaching staff is multi-qualified and has taught
English around the world. We deliver a wide range of English courses, including Study Tours
and give reliable and professional student support services.

GENERAL ENGLISHCRICOS 097448K
General English will help you develop the English language skills for everyday use, like speaking,listening, reading, writing, vocabulary, idioms, grammar, pronunciation and urgency. You’ll progress
through the levels based on academic achievement which will be constantly monitored.
SMART English Melbourne strongly encourages you to review the key language taught in class andask teachers for help at any time. Our General English course does not have a minimum language
entry requirement. In fact, we welcome everyone to make the best of their time throughout thisincredible journey.

GENERALENGLISHCRICOS 097448K

General English | 10

Tuition Fee: $320
per week

COURSE OVERVIEW
Level: Elementary to Advanced (5 levels)
Class Hours: 20 contact hours

Entry Requirement:

Duration: 2-52 weeks (10 weeks per level)
Class Size: Maximum 18 students
Mode of Study: Face to face
Intake Day: Every Monday• No academic requirement is needed.
Students will take an English
placement test to determine their entry
level.

ASSESSMENTS
Weekly tests and structured teacher’s feedback
based on academic scores and in- classassessment, mid-course and end of course tests.

END OF THE COURSE• End-of-course report• Certificate of completion or participation
based on attendance and assessmentscores.

In our General English, we...
Use a communicative approach
Use authentic material
Show a variety of accents
Encourage class culture

COURSE OUTCOMES
Confidence
Fluency
Pronunciation
Writing
Listening
Reading
Everyday Language Use

Supplement from challenging
teaching resources
Encourage flipped classrooms

IELTS PREPARATIONCRICOS 109128A
IELTS is the world’s leading English language proficiency test. International students may berequired to achieve an IELTS score for university or immigration purposes in Australia. Our IELTS
Preparation course will prepare you to get your target IELTS score through valuable information,
strategies, tips, and practice.
The course will mainly focus on the four macro skills: speaking, reading, writing and listening.
Pronunciation, grammar, fluency, confidence, and vocabulary will also be developed.

IELTS Preparation | 12

IELTS

PREPARATIONCRICOS 109128A

Tuition Fee: $320
per week

COURSE OVERVIEW
Level: Intermediate to Advanced
Class Hours: 20 contact hours
Duration: 28 weeks

Entry requirement:• Minimum IELTS score of 5.0 or equivalent.

Class Size: Maximum 18 students
Mode of Study: Face to face
Intake Day: Every Monday
ASSESSMENTSEND OF THE COURSE

Weekly tests and structured teacher’s feedback
based on academic scores and in- classassessment.

• End-of-course report• Certificate of participation based on
attendance and assessment scores.

In our IELTS Preparation class, we...
Work with expert IELTS teachers
Give tips and tricks
Show a variety of accents
Encourage class culture
COURSE OUTCOMES
Brainstorm Ideas
Listening Strategies
Pronunciation
Confidence in Speaking
Grammar Accuracy
Time Management
Skimming & Scanning
Strategies

Recreate real exam conditions
Encourage self-assessment

ENGLISH FOR ACADEMICPURPOSES (EAP)CRICOS 097449J
EAP aim to assist students of Upper Intermediate to Advanced levels who want to enter higher
education such as TAFE, undergraduate or postgraduate courses. This is a 20 week course, basedon 20 contact hours (in class) and 5 hours of self-study so that learners can develop autonomy andseek academic support if needed.

English for Academic Purposes | 14

EAP
CRICOS 097449J

COURSE OVERVIEW
Level: Upper-Intermediate to Advanced
Class Hours: 20 contact hours
Duration: 20 weeks
Class Size: Maximum 18 students
Mode of Study: Face to face
Intake Day: Every Monday
ASSESSMENTS
In-class assessments include weekly tests, midcourse and end of course tests.

Tuition Fee: $320
per week

Entry requirement:• Minimum IELTS score of 5.5 orequivalent
END OF THE COURSE
A. End -of-course report
B. Certificate of completion or participation
based on attendance and assessmentscores.

In our EAP class, we...
Focus on academic writing
Develop oral skills (e.g. academicpresentations)

COURSE OUTCOMES
Note-taking
Essay Writing
Academic Vocabulary
Academic Listening
Independent Learning
Complex Grammar Structure
Learn APA Style Referencing

Up to 25 hours study
Develop critical thinking

CAMBRIDGE FIRST CERTIFICATEIN ENGLISH (FCE) PREPARATIONCOURSECRICOS 109124E

The Cambridge First Certificate in English course is an upper intermediate level(B2) course that will challenge
students and will enrich their English skills with regular and continuous tests. FCE is an intensive language
course that can be used by dedicated students to refine their language awareness and reach a high level ofEnglish competency.
This course is suitable for students who want to obtain a worldwide English language qualification widely
accepted by educational and business enterprises or for those who are looking to take the Cambridge B2First Exam Preparation.

Cambridge Courses | 16

Cambridge First Certificate inEnglish (FCE) Preparation Course
CRICOS 109124E

Tuition Fee: $320
per week

COURSE OVERVIEW
Level: FCEClass Hours: 20 contact hours
Duration: 28 weeks
Class Size: Maximum 18 students
Mode of Study: Face to face

Entry requirement:• FCE: minimum IELTS score of
5.5 or equivalent

Intake Day: TBA

ASSESSMENTS
Weekly tests and structured teacher’s
feedback based on academic scoresand in- class assessment.

COURSE OUTCOMES
Speak Fluently
Complex Writing
Complex Vocabulary
Respond to Exam Tasks
Skimming & Scanning Strategies

END OF THE COURSE• End-of-course report• Certificate of participation based on
attendance and assessment scores17 | Our Timetable

OUR TIMETABLE
CLASS TIMESESSION

MORNING CLASSES (TUESDAY - FRIDAY)
08:00 - 11:00

1st Session

11:00 - 11:15

Break Time

11:15 - 13:15

2nd Session

AFTERNOON CLASS (MONDAY - FRIDAY)
13:30 - 17:30

Class TimeEVENING CLASS (MONDAY - FRIDAY)
17:45 - 21:45

Class Time

Course Articulation and Equivalence | 18

COURSE ARTICULATIONAND EQUIVALENCE
Elementary

PreIntermediate

GeneralEnglish

Entry
Requirement: No
academicrequirement isneeded.

equivalent or
successful
completion of
Elementary level.

Entry Level: IELTS
score 4.5 orequivalent or
successful
completion of PreIntermediate level.

IELTS Band-

4.0 - 4.5

Recommended
Weeks of Study-

10-20 weeks

Intermediate

UpperIntermediate

Advanced

Entry level: IELTS
score 5.0 or
equivalent or
successful
completion ofIntermediate level.

Entry Level: IELTS
score 5.5 orequivalent or
successful
completion ofUpperIntermediate level

4.5 - 5.0

5.0 - 5.5

5.5 - 6.0

20-30 weeks

30-40 weeks

40-50 weeks

IELTS Preparation

IELTS
Preparation

Entry Level: IELTS score 5.0 or
equivalent or strong progress at
Intermediate level.

PTE-A

Entry Level: IELTS score 5.0 or
equivalent or strong progress at
Intermediate level.

PTE-A

FCE
Cambridge
Exams
Preparation

Entry Level: IELTS
score 5.5 orequivalent or
successful
completion ofIntermediate level.

English for
Academic
Purposes

Entry Level: IELTS
score 5.5 orequivalent or
successful
completion ofIntermediate level.

EAP

Sources:
https://ielts.com.au/australia/about/article-which-ielts-test-convert-ielts-to-pte-test-score
https://ielts.org/organisations/ielts-for-organisations/compare-ielts/ielts-and-the-cefr

19 | Academic Student Support

ACADEMICSTUDENTSUPPORT

At SMART English Melbourne
we really care about our students’ academic
progress. We believe that it is important
for them to receive constant feedback
from their teachers on their performancesin class, homework and their everyday
practice.

SHORT
COURSESPERSONALISED STUDY
PLAN

As part of our academic
activities, we offer you theopportunity to develop somespecific skills during yourcourse with us. After the
standard 20 hours a week,
we regularly present a rangeof short courses focusedon language for specificpurposes.

After your first week ofschool, your teacher will havea 15-minute assessment
session with you to give youa personalised study plan.
This PSP will focus on yourweaknesses and on what to
do to achieve your language
goals more quickly.

PLAN

END COURSE: STUDENTLEARNING REPORTYou will receive a midcourse report to assess youracademic progress during
your course and an endofcourse report at the end ofyour studies. You’ll easily see
your progress from when you
started studying with us!

Short Courses Highlights- Small classes to help you improve- Ranging from business to exam preparation- From 1:15pm - 2:15pm- Free of charge for our students

Attendance Monitoring Progress | 20

ATTENDANCEMONITORING PROGRESS
Student
Attendance
StatusAny student who has
missed 5 consecutive
days of classes
without prior approval

SMART English Melbourne Action
The student will be immediately contacted by phone / email to gain an explanation andinform them of the need to attend classes and the effect on their projected attendance
if they do not attend. If contact by phone is not successful, the Academic Manager is
to be informed and shall attempt to identify the student’s current contact details. Where
the student is not able to be contacted by phone/email, a ‘Student Attendance 1st
Warning Letter’ is to be sent to the email address on file and to their phone number
via SMS.
It must be noted that students have been informed via the Acceptance Agreement to
notify SMART English Melbourne immediately of changing their address or contact
details. If a student does not comply and does not attend classes after being contacted,
the Academic Manager is to be notified and the student’s location is to be identified or
student enrolment status updated as required.

When a student’s
projected attendance
falls below 90%

The student is to be sent a ‘Student Attendance 1st Warning Letter’ via email and via
SMS informing them of their projected attendance and the need to ensure they
maintain a minimum of 80% attendance for the course duration (total contact hours).
This letter is to also contain the consequences of not achieving a projected attendanceof 80%.

When a student’s
projected attendance
falls below 85%

When a student’s projected attendance is below 85% the student shall be sent a‘Student Attendance 2nd Warning Letter’ via email and via SMS. This communication
will indicate the student is required to organise an appointment with the Academic
Manager to discuss their poor attendance record and strategies to ensure they stay
above 80% for course duration (total scheduled contact hours). If the student does not
respond within 5 business days, the student administration officer will attempt tocontact the student and action the student enrolment status as required.

When a student’s
projected attendance
falls below 80%

The student shall be sent a ‘Student Attendance Breach Recorded Letter’ via email andvia SMS indicating the student has breached the attendance requirements. This letter
will also identify the student is going to be reported to the appropriate government
agency(s) for unsatisfactory attendance of their course of study. They will also be
informed of their ability to access the ‘Complaints and Appeals Policy and Procedures’and that they have 20 business days to access this process. If the student does notaccess the complaints and appeals process within 20 business days, the student’s
enrolment status is to be updated on PRISMS. The student is also to be sent a ‘Student
Attendance Breach Reported Letter’ notifying the student of the action taken.

Reporting ‘Breach ofStudent Attendance’

As identified above, when a student falls below a projected attendance of 80%, andhas no supporting reasons, the student must be reported to the appropriate
government agency(s) via PRISMS for a breach of their Visa condition.
This process of reporting breaches into PRISMS is the responsibility of the Academic
Manager who will, in conjunction with the Student Administration Officer, monitor therecorded breach and report the breach as required.
A copy of all letters, details of phone calls made, and reports are to be maintained in
the individual student file and recorded on the Student Management System.

Check more details on our website www.sem.edu.au

SMART English Melbourne staff members are available to assist students with personal issues andwill do their best to help students make friends through fun social activities, tours and excursions tovisit the best sights Melbourne has to offer. Give us feedback on how we can improve our student
services at SMART English Melbourne tell us what you would like to do and we will make it happen!

Working Rights

Social Activities

If you are an international student (Studentvisa), make sure that you understand theconditions of your visa. Remember:1)
You can only start working once you
have started your course in Australia.
2)Once your course has started, you arepermitted to work a strict number of hours
per fortnight and unlimited hours when you
are on holiday from school.

We offer you support before you leave yourhome country and throughout your stay inAustralia. We are available to assist you withacademic and personal issues and will do ourbest to help you make friends with social fun
activities, tours and excursions around
Melbourne. Give us feedback on how we can
improve our student services and we will
make it happen!

Job Board

Social Activity Calendar

Job Board is a useful guide offered by SMART
English Melbourne to assist you find work in
Melbourne. This includes basic prerequisites aswell as "did you know" information for you!

At SMART English Melbourne, we makecertain that your learning experience is fun
and interesting. That is why we provide acalendar of activities to which you may
participate!

With the assistance of your classes, you willundoubtedly
acquireconfidence
in
implementing all you have learnt in theclassroom to the workplace.

This will certainly help you apply what you
learnt in class and create memories with new
friends!

For more information on work rights: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500

Student Accomodation | 22

STUDENTACCOMODATIONOur Internship Programs are a great chance for students who would like to gain some work experience inAustralia. Through our Internship Programs, you’ll develop practical knowledge and skills on the field, meet
people and network with prospective employers while increasing your professional experience. Remember,socialising with Australians will help your English improve quickly. Depending on your English entry level,choose our combined package of 4 weeks + internship or 8 weeks + internship or 12 weeks + internship. If
your level is lower than Intermediate, you’ll study with us first and then do the internship. We will make surethat you’ll feel comfortable working in Australia!

Internship Programs | 24

DO YOU WANT TOSTUDY ENGLISH AND WORKIN AUSTRALIA?
$ 
$ !
!!
Hotel Internship
Program!

""

$ !
!!AU PAIRDEMI PAIRPROGRAM

Professional Internship
Program

Aupair / Demi Pair
ProgramInternship in hospitality andhotels around Australia

Internship in Australiancompanies

Experience AustraliancultureUp to 6 months

Up to 3 months

Improve quickly

Eligible for Working
Holiday Visa holders

Eligible for Student Visa
holders

Eligible for Working
Holiday Visa holders

Minimum English level
required IELTS 5.0 or
equivalent

Minimum English level
required IELTS 5.0 or
equivalent

No rent to worry about

Paid internship according toAustralian laws

Learn skills on the job

25 | Our Policies

OUR POLICIESREFUNDS
SMART English Melbourne Refund policy is compliant with the principles defined in the ESOS (Education
Services for Overseas Students) Act 2000. These guidelines apply equally to all new and re-enrolling students
unless otherwise stated. Refund of fees will be granted in accordance with the refund policy below.

FULL REFUND OF COURSE FEES
SMART English Melbourne will approve a full refund of course fees paid in advance if:
A.
The application for a student visa is unsuccessful (SMART English Melbourne reserves the rightto retain the lesser of the following amounts: a) 5% of the amount of course fees (tuition and non-tuitionfees) received by SMART English Melbourne in respect of the student; b) $500 as per the Letter of Offer andAcceptance Agreement). Fees paid in advance will be refunded within 14 days.

PARTIAL REFUND
SMART English Melbourne will provide a partial refund of course fees paid in advance if:
A.
The student formally withdraws (in writing) from a course more than six (6) weeks before thecourse commencement date. Full course fees paid for the term will be refunded to the student, less $250.00
Administration Fee.
B.
The student formally withdraws (in writing) from a course between two (2) and six (6) weeks
before the course commencement date. 70% of course fees will be refunded, less $250.00 Administration
Fee.
C.
The student formally withdraws (in writing) from a course less than two (2) weeks before thecourse commencement date. 25% of tuition fees will be refunded, less $250.00 Administration Fee.
D.
Partial refund after commencement at SMART English Melbourne MAY be given upon discussionof extenuating circumstance with the CEO or approved representative.

NO FEE REFUND
SMART English Melbourne will not refund any fees if:
A.
The student withdraws from the course during a study period or after the coursecommencement date.
B.
The student is not granted the extension of the student visa and the course has commenced.
Students are recommended not to enrol if they believe their visa may not be extended.
C.
The student applies and is granted approval by SMART English Melbourne to transfer toanother registered provider before completing six (6) months study of the principal course.
D.
SMART English Melbourne terminates the student’s enrolment as a result of misbehavior, failure
to comply with SMART English Melbourne policies, breach of student visa conditions or unsatisfactory course
progress or attendance.

REQUEST FOR REFUND
Students who wish to apply for a Refund of course fees in accordance to the Refund Policy are required tocomplete the Refund Form available at reception or online.

Our Policies | 26

COURSE DELIVERY CONTINUANCE
SMART English Melbourne guarantees to complete the course delivery and assessment once the student hascommenced study in their chosen course. In the unlikely event that SMART English Melbourne is unable tocommence a course on the starting date outlined in the Letter of Offer and Acceptance Agreement or
discontinues the delivery of a course before it is completed, the student will be offered a refund of all the
paid tuition fee that has not been spent minus a $250 Administration Fee. The refund will be paid to thestudent within 14 days of the default date.
Alternatively, the student may be offered enrolment in an alternative course by SMART English Melbourne at
no extra cost to the student. The student has the right to choose whether the student would prefer a fullrefund of paid tuition fee that has not been spent, or to accept a place in another course. If the student
chooses placement in another course, we will ask the student to sign a document to indicate that the student
accepts the placement. If SMART English Melbourne is unable to provide a refund or place the student in analternative course, the Tuition Protection Service (TPS) will assist the student in finding an alternative course
or to get a refund of the student’s unspent tuition fees if a suitable alternative is not found.

CANCELLATION
For any cancellation following a deferment, SMART English Melbourne will consider the original course startdate to apply the refund policy.

PAYMENT OF REFUND
Eligibility for a refund will be assessed and if approved the refund will be remitted to the nominated bankaccounts of the student or the nominated bank account of the student’s immediate family member(s) thathas been authorised by the student to be able to receive a refund in respect of the overseas student identified
in the written agreement, consistent with the ESOS Act.
SMART English Melbourne will provide the student with a statement detailing the calculation of the refund.
The refund will be processed within 14 days from the date the student’s refund application received by SMART
English Melbourne.

PAYMENT PLAN REFUND ARRANGEMENT
If a student wishes to withdraw after course commencements, 25% of any remaining tuition fees must be
paid, unless otherwise arranged with the management team.

APPROVALSAll refunds must be assessed and approved by the Finance Manager. Special circumstances to the abovementioned cases may only occur at the discretion of SMART English Melbourne’s CEO or approved
representative or when there is ground for any other extenuating or compassionate circumstances.

SCAN TO ACCESSREFUND FORM

FB: Smart English | IG: @smart_english_melbourne
info@sem.edu.au | www.sem.edu.au | (+61) 3 7002 1544
Level 2, 310 King Street, Melbourne VIC 3000, Australia

Windsor College Pty Ltd t/a SMART English Melbourne
ABN 93 602 498 055 | RTO No. 41090 | CRICOS Code 03560K© Copyright 2023 Smart English Melbourne | V24.2 Updated 23 Nov 2023 | All rights reserved