Parallels Remote
Application Server
Parallels Client for OS X User's Guide
v15

Copyright © 1999-2016 Parallels IP Holdings GmbH and its affiliates. All rights reserved.

Parallels IP Holdings GmbH
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8200 Schaffhausen
Switzerland
Tel: + 41 52 632 0411
Fax: + 41 52 672 2010www.parallels.com
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All other marks and names mentioned herein may be trademarks of their respective owners.

Contents
Getting Started ..........................................................................................................4
System Requirements ....................................................................................................... 4
Installing Parallels Client Using an Invitation Email.............................................................. 4

Using Parallels Client for Mac...................................................................................6
Adding a New Connection ................................................................................................ 6
Configuring a RAS Connection.......................................................................................... 8Connection.............................................................................................................................. 9
Display .................................................................................................................................. 11
Printing .................................................................................................................................. 12
Local Resources.................................................................................................................... 14
Experience ............................................................................................................................ 16
Network ................................................................................................................................ 17
Authentication ....................................................................................................................... 17
Advanced .............................................................................................................................. 18

Configuring an RDP Connection...................................................................................... 18
Connection............................................................................................................................ 19
Display .................................................................................................................................. 20
Local Resources.................................................................................................................... 21
Programs .............................................................................................................................. 23
Experience ............................................................................................................................ 24
Network ................................................................................................................................ 24
Authentication ....................................................................................................................... 25
Advanced .............................................................................................................................. 25

Modifying Parallels Client Preferences ............................................................................. 26
Using a RAS Connection................................................................................................. 27
Using an RDP Connection............................................................................................... 28
Exporting and Importing Parallels Client Settings............................................................. 28

Index ........................................................................................................................30

CHAPTER 1

Getting Started
In This Chapter
System Requirements .............................................................................................. 4
Installing Parallels Client Using an Invitation Email ..................................................... 4

System Requirements
To install Parallels Client on your Mac, you need OS X Mountain Lion (version 10.8) or higher.

Installing Parallels Client Using an Invitation EmailYour system administrator will send you an invitation email with the instructions on how to install
Parallels Client for OS X and configure a Parallels Remote Application Server connection. The
invitation email will contain the following information and action links:•

A message from your system administrator.

•

A link to download and install Parallels Client for OS X from the Mac App Store (links to Parallels
Client for other platforms may also be included if you are using other devices in addition to a
Mac computer).

•A link to automatically configure Parallels Client on your computer, so you can connect toParallels Remote Application Server.

•

Parallels Remote Application Server connection properties. You can use this information to
manually create a Parallels Remote Application Server connection. The automatic configuration
via the link (described above) is the preferred and the easiest method, but you can use thisinformation to create a connection manually if needed for any reason.

To install Parallels Client for OS X using an invitation email:1

In the invitation email, click the Apple thumbnail. This will open the Parallels Client for OS X
page in the web browser.

2

Click the link to view the app in the Mac App Store and then click Get > Install App.

3

Follow the instructions and install the app on your Mac.

To automatically create a Parallels Remote Application Server connection:

Getting Started

1

In the invitation email that you received from your system administrator, find the Configure
section and click the Click Here to auto configure the downloaded client link and follow the
instructions.

2

Once the Parallels Client for OS X is configured, it will open and ask you to log into Parallels
Remote Application Server.

3

Enter your credentials (e.g. your domain user name and password) and click Login.

4

If the login is successful, the main Parallels Client window will open and will display the
published resources that you can use.

Note: If you haven't received an invitation email from your system administrator, but would still like toinstall Parallels Client on your Mac, you can visit the Mac App Store and search for the Parallels Client
app. You can then install it like any other app on your Mac. For the information on how to manuallyconfigure a connection, please refer to Adding a New Connection section (p. 6).

5

CHAPTER 2

Using Parallels Client for Mac
In This Chapter
Adding a New Connection........................................................................................ 6
Configuring a RAS Connection ................................................................................. 8
Configuring an RDP Connection ............................................................................... 18
Modifying Parallels Client Preferences....................................................................... 26
Using a RAS Connection .......................................................................................... 27
Using an RDP Connection........................................................................................ 28
Exporting and Importing Parallels Client Settings ...................................................... 28

Adding a New Connection
Parallels Client allows you to have more than one connection, so you could easily connect todifferent servers or using different connection properties, etc.
To manually add a connection:
1

From the main menu, click File > New Connection.

2

Select the type of connection to create:• Click Remote Application Server to create a Parallels Remote Application Serverconnection. This will allow you to use applications, documents, or desktops published in
Parallels Remote Application Server.

Using Parallels Client for Mac• Click Standard RDP to create a standard Remote Desktop connection. This will allow you
to connect to any remote computer desktop that accepts standard Remote Desktop
connections.

3

On the next screen, enter the connection properties.

When creating a Remote Application Server connection, your system administrator should give
you the connection information that must be specified in this dialog. If you received an invitation
email from your administrator, you can find this information at the bottom of the message. The
information will look similar to the following:
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Using Parallels Client for Mac
To manually configure the RAS Connection, use the following
settings:
Server: 192.168.1.102
Port: 443
Connection Mode: Gateway SSL Mode
When creating a Standard RDP connection, you need to know the IP address or hostname of
the remote computer you want to connect to.
4

In the Server field, enter the Parallels Remote Application Server IP address or hostname (thisshould be the server where the RAS Secure Client Gateway resides). If creating a Standard
RDP connection, specify the remote computer IP address or hostname.

5

The Connection mode drop-down list is enabled only when creating a Remote Application
Server connection. Select one of the following options:• Gateway Mode. Parallels Client connects to the RAS Secure Client Gateway and thesession connection is tunneled through the first available connection. This mode is ideal forservers that are only reachable via the gateway and do not require a high level of security.
• Gateway SSL Mode. Same as the gateway mode above, but uses encryption to secure thedata.
• Direct Mode. Parallels Client first connects to the RAS Secure Client Gateway for the best
available terminal server and then connects directly to that server. This is best used when
the Parallels Client and the terminal server reside on the same network.
• Direct SSL Mode. Same as the direct mode above, but uses encryption to secure the data.

6

In the Friendly name field, choose and type a friendly name for this connection.

7

The Advanced settings link opens the Connection Properties dialog where you can specify
additional connection properties. For more information, please see Configuring a RAS
Connection (p. 8) or Configuring an RDP Connection (p. 18).

8

Click OK to create a connection.

Configuring a RAS Connection
To modify a Parallels Remote Application Server connection properties, right-click it and choose
Connection Properties. The following subsections describe the tabs that you can click to viewand configure the groups of connection properties.

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Using Parallels Client for Mac

Connection

Configuring the Primary Connection
On the Connection tab page, you can define a primary connection and one or more secondary
connections.
The primary connection is established with the specified RAS Secure Client Gateway. To specify
the primary connection information:
1

In the Primary Connection field, specify the server name or IP address.

2

In the Connection Mode drop-down menu, select one of the following options:• Gateway Mode. Parallels Client connects to the RAS Secure Client Gateway and thesession connection is tunneled through the first available connection. This mode is ideal forservers which are only reachable via the gateway and do not require a high level of security.

9

Using Parallels Client for Mac• Gateway SSL Mode. Same as the gateway mode above, but uses encryption to secure thedata.
• Direct Mode. Parallels Client first connects to the RAS Secure Client Gateway for the best
available terminal server and then connects directly to that particular server. This is bestused when the Parallels Client and the terminal server are on the same network.
• Direct SSL Mode. Same as the direct mode above, but uses encryption to secure the data.
3

In the Port field, specify the port on which the gateway listens for incoming connections. If thedefault value (80) has been modified on the server side, you have to replace the default value
here as well. Ask your system administrator about the port number if you are having a problem
connecting to the server.

4

In the Friendly Name field, choose and type a name of your choice, so you could easily identify
the server in Parallels Client later.

Configuring a Secondary Connection
If the Remote Application Server that you are connecting to has more than one RAS Secure Client
Gateway, you can define a secondary connection, which will be used as a backup connection incase the primary gateway connection fails.
To add a secondary connection:
1

Click the Secondary Connections button.

2

In the Secondary Connections dialog, click the + button and specify a server name or IP
address. This should be a server hosting a secondary RAS Secure Client Gateway (the primarygateway is used by the primary connection).

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Using Parallels Client for Mac

3

Select the connection mode and modify the port number if necessary.

4

If you have more than one secondary connection, you can move them up or down in the list. If
the primary connection cannot be established, Parallels Client will use secondary connections in
the order listed.

5

Click OK.

Configuring the Logon Information
In the Logon section, specify the following properties:•

Select the Logon Automatically options to enable Parallels Client to connect automaticallywithout displaying the Logon page every time you connect to a remote server.

•Enter your username, password, and domain information.

Display

On the Display tab page, specify the following display options:•

In the General Options section, specify the general display properties (color depth, size, widthand height).
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Using Parallels Client for Mac•

In the Graphics Acceleration drop-down menu, select the graphics acceleration type.

•

Select the Published Applications - Use primary monitor only option to use only the primarymonitor connected to your Mac to display published applications.

•

Select the Desktop Options - Span desktops across all monitors option to span the
published desktops across all connected monitors.

Printing
The Printing tab page allows you to configure printing options.

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Using Parallels Client for Mac

Technology
In the Technology drop-down menu, select the technology to use when redirecting printers to aremote computer:•

None. Printers will not be redirected.

•

RAS Universal Printing technology. Select this option if you want to use RAS Universal
Printing technology.

•

Microsoft Basic Printing Redirection technology. Select this option if you want to use
Microsoft Basic printing technology.

•

RAS Universal Printing and Microsoft Basic redirection technologies. Select this option touse both Parallels RAS and Microsoft technologies.

RAS Universal Printing
If you selected RAS Universal Printing technology, select printers to redirect in the Redirect
Printers drop-down menu:•

All. All printers on the client side will be redirected.

•

Default only. Only your Mac's default printer will be redirected.

•

Specific only. Select the printers to redirect in the provided list. The list becomes enabled forselection only if you select this option.

Microsoft Basic Printing Redirection
Click the Configure button (enabled if Microsoft Basic Printing is selected above) and configure thefollowing options:•

Select Destination. Select a destination printer.

•

Driver. Specify the printer driver to use.

•

Open PDF in Preview. Opens a PDF document when previewing the material being printed.

Default printer settings
To configure default printer settings, click the Change Default Printer settings button.
The default printer list shows the available printers that are ready to be redirected by the client to
the remote computer. The list also includes the printing technology that the available printers willuse. The technology reflects the setting selected, as described in the Technology section above.
For example, if the technology was set to RAS Universal Printing technology, only the printers
using RAS Universal Printing will be listed.

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Using Parallels Client for Mac

To disable the default printer, select <none>. To redirect the default local printer on the client side
to the remote computer, select <default local printer>. When <custom printer> is selected, you
can specify a custom printer on the remote computer if one exists. The first printer that matches
the printer name inserted in the custom text box, will be set as the default printer on the remotecomputer.
Select Match exact printer name to match the name exactly as inserted in the custom text box.
Please note that the remote printer name might differ from the original printer name. Also note that
local printers might not be redirected due to server settings or policies.

Local Resources
Use the Local Resources tab page to configure how local resources are handled by the remotecomputer.

Use the Remote Computer Sound drop-down menu to specify whether the remote computer
sound should be played on your local computer.
The Local Devices section allows you to specify the local disk drives to connect to automaticallywhen logged on to the remote server. To specify the disk drives, select the Disk drives option,then click the Configure button and add the desired disk drives to the list.
The Click this link to configure printers link allows you to configure printer options. When you
click the link, the following configuration options become available:

Technology
Specifies the technology to use when redirecting printers to a remote computer:
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Using Parallels Client for Mac•

None. No printer redirection will be configured.

•RAS Universal Printing technology. Select this option if you want to use RAS Universal
Printing technology.

•

Microsoft Basic Printing Redirection technology. Select this option if you want to use
Microsoft Basic printing technology.

•

RAS Universal Printing and Microsoft Basic redirection technologies. Select this option touse both Parallels RAS and Microsoft technologies.

RAS Universal Printing
If you selected RAS Universal Printing technology, select printers to redirect in the Redirect
Printers drop-down list:•

All. All printers on the client side will be redirected.

•

Default only. Only the Windows default printer will be redirected.

•

Specific only. Select the printers to redirect in the provided list. The list becomes enabled forselection only if you select this option.

Microsoft Basic Printing Redirection
If you selected Microsoft Basic Printing Redirection technology, click the Configure button andspecify the following options:•

Select Destinations. Select all or a specific destination printer.

•

Driver. Select a printer driver to use.

•

Open PDF in Preview. If selected, PDF documents can be opened in Preview before printing.

Default printer settings
To configure default printer settings, click the Change Default Printer settings button.
The default printer list shows the available printers that are ready to be redirected by the client to
the remote computer. The list also includes the printing technology that the available printers willuse. The technology reflects the setting selected, as described in the Technology section. For
example, if the technology was set to RAS Universal Printing technology, only the printers using
RAS Universal Printing will be listed.
To disable the default printer, select <none>. To redirect the default local printer on the client side
to the remote computer, select <defaultlocalprinter>. When <custom printer> is selected, you
can specify a custom printer which might be installed on the remote computer. The first printer thatmatches the printer name inserted in the custom text box, will be set as the default printer on the
remote computer.

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Using Parallels Client for Mac

Select Match exact printer name to match the name exactly as inserted in the custom text box.
Please note that the remote printer name might differ from the original printer name. Also note that
local printers might not be redirected due to server settings or policies.
You can specify the time a printer will be forced as default. If the default printer is changed during
this time after the connection is established, the printer is reset as default.
Select the Update the remote default printer if the local default printer is changed option tochange the remote default printer automatically when the local default printer is changed. Please
note that the new printer must have been previously redirected.

Experience
The Experience tab page allows you to tweak the connection speed to optimize the performanceof the connection with the remote host.

If you are connecting to a remote computer on a local network that runs at 100 Mbps or higher, it isusually safe to have all of the experience options turned on. It is also recommended to enable
compression to have a more efficient connection.

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Using Parallels Client for Mac

Network
Use the Network tab page to configure a proxy server if you have to use one to connect toParallels Remote Application Server.
To configure a proxy server, select the Use proxy server option and then select the protocol fromthe following list:•

SOCKS4. Enable this option to transparently use the service of a network firewall.

•

SOCKS4A. Enable this option to allow a client that cannot connect to resolve the destination
host’s name to specify it.

•

SOCKS5. Enable this option to be able to connect using authentication.

•

HTTP 1.1. Enable this option to connect using the standard HTTP 1.1 protocol connections.

Specify the proxy host domain name or IP address and the port number.
For SOCKS5 and HTTP 1.1 protocols, select Proxy requires authentication and enter user
credentials.

Authentication
Use the Authentication tab page to specify what happens if Network Level Authentication fails.
In the If authentication fails drop-down menu, select one of the following options:•

Connect. The user can ignore the certificate of the server and still connect.

•

Warn. The user is alerted about the certificate and still has the ability to choose whether toconnect or not.

•

Do not connect. The user is not allowed to connect.

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Using Parallels Client for Mac

Advanced
The Advanced Settings tab page allows you to customize the default behavior or Parallels Client.

You can specify the following properties:•

Redirect URLs to this computer. Enable this option to use the local web browser when
opening 'http:" links.

•

Redirect Mail to this computer. Enable this option to use the local mail client when opening‘mailto:’ links.

•

Use Pre Windows 2000 login format. If this option is selected, it allows you to use legacy(pre-Windows 2000) login format.

•

Network Level Authentication. Check this option to enable network level authentication,
which will require the client to authenticate before connecting to the server.

•

Override computer name. Specifies the name that your computer will use during a remote
desktop session. If set, this will override the default computer name. Any filtering set by theadministrator on the server side will make use of the name specified here.

Configuring an RDP Connection
To modify a standard RDP connection properties, right-click it and choose Connection
Properties. This opens the connection properties dialog. The following subsections describe thetabs that you can click to view and configure the groups of RDP connection properties.
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Using Parallels Client for Mac

Connection

To specify the connection information:
1

In the Primary Connection field, specify the remote computer host name or IP address.

2

The Port field contains the TCP port 3389 by default, which is the standard port for RDP
connections. You can modify it if the port number was changed on the remote computer.

3

In the Friendly Name field, choose and type a name of your choice, so you could easily identify
the server in Parallels Client later.

In the Logon section, specify the following properties:•

Select the Logon Automatically options to enable Parallels Client to connect automaticallywithout displaying the Logon dialog every time you connect to a remote server.

•Enter your username, password, and, if necessary, domain information.

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Using Parallels Client for Mac

Display

On the Display tab page, specify the following display options:•

In the General Options section, specify the general display properties, such as color depth andscreen size. To specify a custom screen size, select Custom in the drop-down list and thenspecify the width and height in the fields provided.

•

In the Graphics Acceleration drop-down menu, select the graphics acceleration type.

•

Select the Published Applications - Use primary monitor only option to use only the primarymonitor connected to your Mac to display published applications. If you have more than one
monitor and the option is cleared, all monitors will be used to display the applications.

•

Select the Desktop Options - Span desktops across all monitors option to span the
published desktops across all connected monitors (if you have more than one monitor
connected to your Mac).

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Using Parallels Client for Mac

Local Resources
Use the Local Resources tab page to configure how local resources are handled by the remotecomputer.

Use the Remote Computer Sound drop-down menu to specify whether the remote computer
sound should be played on your local computer.
In Local Devices section, specify the local devices to automatically connect to when logged on to
the remote server:
To specify local disk drives, select the Disk drives option, then click the Configure button, andthen add the desired disk drives to the list.
To specify local printers:

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Using Parallels Client for Mac

1

Select Printers and then click Configure.

2

In the Select Destinations drop down list, specify All printers or a specific printer.

3

In the Driver drop-down list, select the printer driver to use.

4

Select the Open PDF in Preview option to be able to open PDF documents in Preview before
printing.

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Using Parallels Client for Mac

Programs
On the Program tab page, you can specify a program to start automatically on the remotecomputer when you establish a Remote Desktop connection with it.

Select the Start the following program on connection option, then specify the program path andfile name, and the start-in folder, if needed.

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Using Parallels Client for Mac

Experience
The Experience tab page allows you to tweak the connection speed to optimize the performanceof the connection with the remote host.

If you are connecting to a remote computer on a local network that runs at 100 Mbps or higher, it isusually safe to have all of the experience options turned on. It is also recommended to enable
compression to have a more efficient connection.

Network
Use the Network tab page to configure a proxy server if you have to use one to connect to aremote computer.
To configure a proxy server, select the Use proxy server option and then select the protocol fromthe following list:•

SOCKS4. Enable this option to transparently use the service of a network firewall.

•

SOCKS4A. Enable this option to allow a client that cannot connect to resolve the destination
host’s name to specify it.

•

SOCKS5. Enable this option to be able to connect using authentication.

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Using Parallels Client for Mac•

HTTP 1.1. Enable this option to connect using the standard HTTP 1.1 protocol connections.

Specify the proxy host domain name or IP address and the port number.
For SOCKS5 and HTTP 1.1 protocols, select Proxy requires authentication and enter thecredentials.

Authentication
Use the Authentication tab page to specify what happens if Network Level Authentication fails.
In the If authentication fails drop-down menu, select one of the following options:•

Connect. The user can ignore the certificate of the server and still connect.

•

Warn. The user is alerted about the certificate and still has the ability to choose whether toconnect or not.

•

Do not connect. The user is not allowed to connect.

Advanced
The Advanced Settings tab page allows you to customize the default behavior or Parallels Client.

You can specify the following properties:

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Using Parallels Client for Mac•

Connect to Console. This option is used for administration of a Remote Desktop Session Host
server. It acts as if a standard Remote Desktop connection is initiated from the command linewith the /admin option.

•

Use Pre Windows 2000 login format. If this option is selected, it allows you to use legacy(pre-Windows 2000) login format.

•

Network Level Authentication. Check this option to enable network level authentication,
which will require the client to authenticate before connecting to the server.

Override computer name. Specifies the name that your computer will use during a remote
desktop session. If set, this will override the default computer name. Any filtering set by theadministrator on the server side will make use of the name specified here.

Modifying Parallels Client Preferences
To modify Parallels Client preferences, click Parallels Client > Preferences from the main menu.

Advanced

On the Advanced tab page, specify the following options:•Show connections. Shows or hides the Connections list (left pane in the main window).

•

Do not warn if server certificate is not verified. When connected over SSL, and thecertificate is not verified, a warning message will be displayed. You can disable this warning
message by enabling this option.

•

Raw printing support. When enabling this setting, printing will still work for applications
sending data in RAW format.

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Using Parallels Client for Mac•

Swap Mouse Buttons. When enabling this setting, the mouse buttons will be swapped on the
remote computer.

•

Auto Sort Connections. Sort the Connections list automatically (e.g. when a new connectionis added to it).

•Auto Sort Application Listing. Sort the Published Applications list automatically.

Shortcuts

On the Shortcuts tab page, specify the following options:•

Create shortcuts configured on server. For each published application, the administrator canconfigure shortcuts that can be created on the client's desktop. Select this option to create theshortcuts, or clear the option if you don't want to create them.

•

Shortcuts folder. Specifies the target shortcut folder (e.g. /Applications)•

Desktop shortcuts folder. Specifies the desktop shortcut folder (e.g.
/Users/username/Desktop).

Using a RAS Connection
To connect to Parallels Remote Application Server, double-click a connection in the Connections
list (or right-click > Connect).
You can have multiple active connections at the same time (both Remote Application Server andstandard RDP). To switch between active connections in Parallels Client, click a connection in theleft pane.

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Using Parallels Client for Mac

Every time you connect to a remote server from Parallels Client, a session is created for theconnection. To manage a session, select a connection in the Connections list and then click the
Session menu.
The Session menu has the following options allowing you to perform session management tasks:•

Log Off. Logs off Parallels Client from the session.

•

Disconnect. Disconnects from the remote server.

•

Send Ctrl+Alt+Del. Sends a Ctr-Alt-Del key combination to the remote computer.

•

Session Information. Displays the session information.

To disconnect all active RAS connections (not just the current one), click the File on the main menu
and then click Disconnection All RDP Connections.
To log off all RAS Connections, click File > Log Off All RAS Connections.

Using an RDP Connection
After adding a Standard Remote Desktop connection, double-click it (or right-click > Connect) toestablish a connection with the remote computer.
You can have multiple active connections at the same time (both standard RDP and Remote
Application Server). To switch between active connections in Parallels Client, click a connection in
the left pane.
Every time you connect to a remote server from Parallels Client, a session is created for theconnection. To manage a session, select a connection in the Connections list and then click the
Session menu.
The Session menu has the following options allowing you to perform session management tasks:•

Log Off. Logs off Parallels Client from the session.

•

Disconnect. Disconnects from the remote server.

•

Send Ctrl+Alt+Del. Sends a Ctr-Alt-Del key combination to the remote computer.

•

Session Information. Displays the session information.

To disconnect all active RDP connections (not just the current one), click File on the main menu
and then click Disconnection All RDP Connections.

Exporting and Importing Parallels Client Settings
You can export current Parallels Client settings to a file to have a backup or to import the settings
into a Parallels Client installed on a different computer. The following settings are exported:28

Using Parallels Client for Mac•

All existing connections including all individual connection properties.

•

Parallels Client preferences.

To export the current Parallels Client settings to a file, click File on the main menu and then click
Export Settings. In the dialog that opens, specify a file name and a destination folder. Click Save
to export the settings. The file is saved with the ".2xc" extension.
To import the settings, click File > Import Settings. In the dialog that opens, select the ".2xc" fileand click Open. Please note that the Parallels Client settings stored in a file will override the current
Parallels Client settings.

29

IndexIndex
AU

Adding a New Connection - 6
Advanced - 18, 25
Authentication - 17, 25

Using a RAS Connection - 27
Using an RDP Connection - 28
Using Parallels Client for Mac - 6

CConfiguring a RAS Connection - 8
Configuring an RDP Connection - 19
Connection - 9, 19

D
Display - 11, 20

E
Experience - 16, 24
Exporting and Importing Parallels Client
Settings - 28

G
Getting Started - 4

IInstalling Parallels Client Using an Invitation
Email - 4

L
Local Resources - 14, 21

M
Modifying Parallels Client Preferences - 26

N
Network - 17, 24

P
Printing - 12
Programs - 23

S
System Requirements - 4