Cookie Notice
Last updated: October 1, 2019
This Cookie Notice explains how Trend Micro Incorporated and its group companies collectively “Trend
Micro”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our
websites at www.trendmicro.com ("Website"). It explains what these technologies are and why we usethem, as well as your rights to control our use of them.
What are cookies?
Cookies are alphanumeric identifiers that Trend Micro transfers to your device's hard drive through yourweb browser to enable Trend Micro's systems to recognise your browser. Cookies help websites work or
work more efficiently and can help provide us with business and marketing information. They also enablea website to tailor information presented to you based on your browsing preferences such as language andgeographical location.
Cookies set by the website owner (in this case, Trend Micro) are called "first party cookies". Cookies set
by parties other than the website owner are called "third party cookies". Third party cookies enable third
party features or functionality to be provided on or through the website (e.g. like advertising, interactive
content and analytics). The parties that set these third party cookies can recognise your computer bothwhen it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
Our Website
We use cookies to personalise web pages during your visit to our Websites and to remember you for easy
navigation and access during return visits. If you register for information about our Products or Services,
sales contacts and other offers (including but not limited to white papers, webcasts, events and evaluation
software), we use cookies to provide information about the previous link you used, in order to track yourvisit to our Website. We also aggregate and analyse data about your machine, such as browser type,screen resolution and operating system or (where relevant on our support websites) about any Trend Micro
Product installed on your machine, such as a Product ID and the days remaining to expiration and yourlicense SKU.
This information is used to determine what content to serve to you when you land on our pages and toprovide you with offers of Trend Micro Products or Services that are most relevant to you.
Behavioural Information
Trend Micro may collect certain information through cookies or similar technologies (see the "What aboutother tracking technologies, like web beacons" section below) on Trend Micro's Website to better1

understand customer behavior and improve our Session Management, marketing, analytics, anddemographics . We use this information to provide more useful information to our customers, to understandand analyze trends, to administer the Website, to learn about Website visitor behavior on the Website, tounderstand which Products and Services are of most interest to our customers, to gather demographic
information about our customer base as a whole and to improve our customers’ experience.
The Types of Cookies that we use
Some of the cookies used on our Website are required for technical reasons in order for our Website tooperate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us
to track and target the interests of our Website visitors to enhance their experiences. Third parties also
serve cookies through our Website for advertising, analytics and other purposes.
The specific types of first and third party cookies served through our Websites and the purposes they
perform are described in the table below:
Types of cookie

Who serves these cookies

How to refuse

Essential

WebsiteBecause these cookies are

These

cookies:cookiesarestrictly necessary toprovideyou

Serviceswithavailable

through our Websites
and to use some of our
features,accessareas.

such
to

as

securestrictly necessary to deliver__cfduid is provided by .cludo.com in relation to
the CloudFlare service (our search engine). It is

the Websites to you, you
cannot refuse them.

used by Cloudflare to identify individual clientsbehind a shared IP address, and apply security

You can block or delete thembasis.

by changing your browser

settings

onaper-clientwww.cloudflare.com/privacypolicy/. This cookie

settings

however,asneeds to be deployed in order for the onsite

described below under the

search facility to work.

heading "How can I control
cookies?".

clientSrc, sid, sid Client, RRetURL and RSID
are provided by communitytrendmicro.force.com in relation to the Global
Partner Portal service. They expire in session.
They are used respectively:•clientSrc to authenticate a user.

•

sid to authenticate a user.

•

sid_Client to authenticate a user.

•

RRetURL to redirect user logins.

•

RSID to redirect user logins.

renderCtx (expires within session) and forcestream are provided by force.com in relation to2

the Global Partner Portal service. They are used
respectively:•

renderCtx to track community context.

•

force-stream to redirect server requests for
sticky sessions.

PerformanceandWebsiteTo refuse these cookies,functionality
cookies:

please follow the instructions
These

cookies are used toenhancetheperformanceandfunctionality

of

our

Websites but are nonessential to their use.
However,

withoutthese cookies, certain
functionality(like

videos) may become
unavailable.

BIGipServer#isservedonresources.trendmicro.com in relation to the BIG-

below under the heading"How can I control cookies?"

IP Product Suite service. It is used to monitor
page load speed as part of site performance

Alternatively, please click onmonitoring.

the relevant link below for

https://www.f5.com/company/policies/privacy-

more information:

notice.
•BIG-IP

Product

Suite:

BrowserId, autocomplete, inst, oinfo, webact,

https://www.f5.com/com

directMessageInboxVisitTimestamp andpany/policies/privacy-<userId>feeds are provided by force.com in

noticerelation to the Global Partner Portal service.
They are used respectively:•

Force.com:
https://www.salesforce.c••

BrowserId to collect metrics, such as theom/products/platform/pr

number of visitors to a community.

oducts/force/?d=701300

autocomplete to determine whether the00000f27V&internal=true

browser remembers a user's login ID.
•

inst to redirect a user to the correct
Salesforce server.

•

oinfo to track the state of a customer's org.

•

webact to collect metrics per page view for
personalization.

•

directMessageInboxVisitTimestamp to
determine the last visit to the inbox by Direct
Message.

•<userId>feeds to store a user's feedsettings selection.

oid, _ga, pctrk, apex_language, id, and passare provided by communitytrendmicro.force.com in relation to the Global

3Partner Portal service. They are used
respectively:•

oid to redirect a user to the correct
Salesforce org and assist the user for the
next login.

•_ga to track community users with a Google
Analytics tracking ID if a community adminchoses to do so.

•

pctrk to track public page views by guest
users.

•

apex_language to track user language.

•

id to track user's last login info.

•

pass to track user's last login info.

trendMicroVisitorContextIsBusiness isprovided by www.trendmicro.com. It switches
the homepage to consumer or business. It
expires after 10 years.
trendMicroVisitorViewedAlerts is provided by
www.trendmicro.com. It provides information
about viewed alerts. It expires after 10 years.
utag_main is provided by .tealiumiq.com in
relation to the Tealium service. It is used for ourtag management system which helps us deploy
javascript tags for functionality and also analytics.
It expires after 1 year.
JAPAN ONLY
wa is provided by tr.webantenna.info in relation
to the WebAntenna service. It is used formeasuring the service of advertising effectcalled web antenna. It is used by the online
sales team. It expires after 20 years.
https://www.bebit.co.jp/webantenna/_rakulog_First is provided by .docodoco.jp inrelation to the DocoDocoJP service. It is used
for web analysis service using IP address called4

DOKO DOKO JP. It is used by Online sales
team only.
https://www.docodoco.jp/analytics_ga/index.html
iGoDigital is provided by salesforce.com in
relation to the salesforce service. Its main
purpose is to support targeting/advertising.
Analytics

andWebsiteTo refuse these cookies,

customisation
cookies:These

cookiescollect

information
usedplease follow the instructions

that

eitherisinaggregate form to help
us understand how ourWebsites

are_gid, __utmz#, #__utm.gifare and _ga areprovided on trendmicro.com

marketing"How can I control cookies?"

by Google in
Alternatively, please click onused respectively:

the relevant opt-out link orfurther•(__utmt#) to control the speed of requests to

informationlink

below:

the website’s server;•

campaigns are, or tohelp us customize ourWebsites for you.

below under the heading

relation to the Google Analytics service. They are

being

used or how effectiveare__utmt#, __utma#, __utmb#,__utmc#, _gat#,(__utma#), by Google Analytics to record theAnalytics:

http://tools.google.com/

website as well as the dates for the first anddlpage/gaoptout?hl=en(__utmb#) by Google analytics to compute•

Websitehttps://vwo.com/opt-out/

exact time that a user accesses a website;(__utmc#) to register the timestamp a user

VisualOptimizer:

the duration a website is visited using the•Googlenumber of times a visitor accessed therecent visit;•••

leaves a website to help calculate theQuantcast:https://www.quantcast.c

duration of time spent on it using Google

om/opt-out/

Analytics;••(_gat#) to enable Google Analytics to•on24.com:

regulate the rate of requesting;https://www.on24.com/o(_gid) to keep an entry of unique ID which isn24-cookie-policy/

then used to come up with statistical data on
website usage by visitors;•(__utmz#) to gather location details for thewebsite visitors, the clicked link, the search•

Engagio:https://www.engagio.com/privacy/

term, and the search engine that was used;•(#__utm.gif) to log the details about thevisitor’s computer and browser using Google
Analytics Tracking Code; and5•(_ga) to record a particular ID used to comeup with data about website usage by the user.

https://policies.google.com/privacy.
v.gif is provided on www.trendmicro.com by
Visual Website Optimizer (A/B Testing) in relation
to the VWO service. This cookie is calledinternally by the VWO Analytics platform andtracks unique visitors for an account. It also tracks
thevisitorsettings

timeout

events.

https://vwo.com/privacy-policy/
mc is provided by quantserve.com in relation to
the Quantcast Measurement Service. It is usedby quantserve to record unique numbers that
identify your browser and interaction history.
https://www.quantcast.com/privacy/.
eventid# and mediametricid are provided byon24.com in relation to the on24.com webinar
platform service. They are used for analytics inrelation to viewing webinars.
BIGipServereventprd_apache andBIGipServereventprd_wl are provided byevent.on24.com in relation to the on24.com
webinar platform service. They are used foranalytics in relation to viewing webinars.
ei_client_id is provided on .trendmicro.com in
relation to the engagio.com service. It is used foranalytics.

Advertising cookies:
These
used

cookiesto

WebsiteTo refuse these cookies,

are
make

advertising messages
more relevant to you.
They perform functions

please follow the instructions_fbp, tr/ and fr are provided on trendmicro.com
by Facebook in relation to Facebook services. _below under the heading"How can I control cookies?"

They are tracking pixels used to identify visitorsforpersonalized

advertising.

https://www.facebook.com/privacy/explanation

Alternatively, please click on
the relevant link below:

6

like

preventing

the

same

ad

from

continuously
reappearing, ensuringthat ads are properly
displayedadvertisers,

for
and

in

some cases selecting
advertisements

UserMatchHistory, bcookie, __qca•

Facebook:-and lidc are provided by linkedin.com. These

https://www.facebook.c

cookies are associated with a B2B marketingom/policies/cookies/

platform, formerly known as Bizo, which is now
owned by LinkedIn, the business networking•

LinkedIn:-

https://www.linkedin.co

platform.

m/legal/cookie-policy•

thatare based on yourinterests.

BizoID,

BizoID is used by Linkedin to store unique•user ID.
•

Google - Test cookie,

arega-audiences, gcl_au -connected with LinkedIn's marketing services

http://tools.google.com/

that enable website owners to gain insight

dlpage/gaoptout?hl=en

UserMatchHistory,

__qca

and

lidc

into types of users on their site based on
LinkedIn profile data, to improve targeting.
••MediaMath:-http://www.mediamath.cbcookie is used to optimize the range ofom/cookie-notice/advertising on Linkedin.
•

https://www.linkedin.com/legal/privacy-policy

Yahoo:
https://policies.yahoo.cobym/xa/en/yahoo/privacy/t.doubleclick.net. test_cookie is a session cookie

opics/cookies/index.htm

test_cookie

and

IDE

are

provided

used to check if the user’s browser supports
cookies. IDE is used to measure the conversion
rate

of

ads

presented

to

the

user.

https://policies.google.com/privacy.
ga-audiencesisprovided•

smartadserver.com:
https://smartadserver.com/corporate-privacypolicy/.

onwww.trendmicro.com by Google in relation to the
AdWords service. It is used by Google AdWords
to re-engage visitors that are likely to convert tocustomers based on the visitor's online behaviour
acrosswebsites.

https://policies.google.com/privacy_gcl_au is provided on trendmicro.com byGoogle in relation to AdSense services. It is usedby Google AdSense for experimenting withadvertisement efficiency across websites using
theirservices.

https://policies.google.com/privacy.

7mt_mop is provided by .mathtag.com in relation
to MediaMath services. MediaMath uses thiscookie to synchronize the visitor ID with a limited
number of trusted exchanges and data partners.
http://www.mediamath.com/privacy-policy/
Pid is provided on www.trendmicro.com fromsmartadserver.com

inrelationtotargeted

advertising and has duration of 13 months. To opt
out

followtheinstructions

here:

https://smartadserver.com/corporate-privacypolicy/.
JAPAN ONLY
_a1_f is provided by .yimg.jp in relation to theYahoo! service. It is used for ad delivery by the
online sales team and for consumer marketing. It
expires after 2 years.
B is provided by .yahoo.co.jp in relation to theYahoo! service. It is used for ad delivery by the
online sales team and for consumer marketing. It
expires after 2 years.
Socialnetworking

cookies:

WebsiteThese

cookies are used toenable you to sharepages and content thatplease follow the instructions
Loc, ouid, bt2, di2, na_id, __atuvc, uvc areprovided by addthis.com.
•

you find interesting on
our Websites through
third

party

websites.

These

below under the heading"How can I control cookies?"

LOC Is a geolocation cookie, which is used toAlternatively, please click on

help providers determine how users who

the relevant link below:

share information with each other aresocialnetworking and otherTo refuse these cookies,

geographically.
•cookies may also beshare content with a range of networking andm/privacy/opt-Out

embedded in their site.
•-

https://www.addthis.co

AddThis social sharing widget, which is only

purposes.

Addthis.com:

Ouid is used by AddThis to enable visitors to

sharing platforms. It is associated with theused for advertising•

bt2 is used by the social sharing platform
AddThis to keep a record of parts of the site•

LinkedIn:-

https://www.linkedin.com/legal/cookie-policy andhttps://www.linkedin.com/psettings/guest-8•that has been visited in order to recommend

controls/retargeting-opt-

other parts of the site.

out?trk=microsites-

Di2 allows website visitors to share content

frontend_legal_cookie-

on website across popular social media

policynetworks.
•

Na_id sets a unique user id to track a user on•

Twitter:-

https://help.twitter.com/

a site.

en/rules-andpolicies/twitter-cookies__atuvc, __atuvs and at-lojson-cache-# areprovided on www.trendmicro.com in relation toAddthis services. __atuvc, __atuvs are used byaddthis sharing widget to show the share count ofan article. at-lojson-cache-# is used by store
various

data

of

the

plugin.

•YouTube/Google:
http://tools.google.com/
dlpage/gaoptout?hl=en
andhttps://policies.google.c

www.addthis.com/privacy/terms-of-service/om/privacy?hl=enbscookie is provided by www.linkedin.com in

GB&gl=uk

relation to Linkedin Ad Analytics services. It is
used for Sign-in with Linkedin and/or for Linkedin
followfeature

on

3rd

party

websites.

https://www.linkedin.com/legal/privacy-policy
RT is provided by LinkedIn in relation to the
LinkedIn service. It is used for Sign-in with
LinkedIn. www.linkedin.com/legal/privacy-policy
personalization_id is provided by twitter.com. It
is used on sites that share Twitter content andwithTwittershareplugin.

https://twitter.com/en/privacy
HSID, LOGIN_INFO, PREF, SAPISID and
VISITOR_INFO1_LIVEareprovidedby.youtube.com in relation to the YouTube (Google)
service.

They

are

all

used

for

targeting/advertising purposes and expire after 2
years.
Additional Cookies:

WebsiteJSESSIONID is provided by

To refuse these cookies,

event.on24.com in relation to the on24.com

please follow the instructions

webinar platform service.

below under the heading"How can I control cookies?"

9apex__MyG2PortalRegion and WelcomeToG2Alternatively, please click on

are provided by .success.trendmicro.com.

the relevant link below:

Apex_MyG2 is used to set the users location so•they will return to the same page.

on24.com:
https://www.on24.com/o

CookieDuration1 and SurveyInterval1 aren24-cookie-policy/

provided by esupport.trendmicro.com.
JAPAN ONLY
UserName_JA

andRememberMe_JA

areprovided by www.trendmicro.com.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognise or track visitors to a website. We may also use other, similar
technologies from time to time, like web beacons (sometimes called "tracking pixels", "single pixels" or"clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise whensomeone has visited our Websites. This allows us, for example, to monitor and analyse the traffic patternsof Website visitors from one page within our Websites to another, to deliver or communicate with cookies,
to understand whether the visitor has come to our Websites from an online advertisement displayed on athird-party website and to improve Website performance.
The data collected helps us to learn what information is of most interest to our customers and what ourcustomers would most like to see. You can opt-out of the Website analysis by disabling JavaScript on yourcomputer, but you should be aware that some of the features on our Website will not work when this isdisabled.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through ourWebsite. These companies may use information about your visits to this and other websites in order toprovide relevant advertisements about Trend Micro Products and Services that are most relevant to you.
They may also employ technology that is used to measure the effectiveness of advertisements. This canbe accomplished by them using cookies or web beacons to collect information about your visits to this andother websites in order to provide relevant advertisements about goods and services of potential interest
to you. The information collected through this process does not enable us or them to identify your name,contact details or other personally identifying details unless you choose to provide these.
How can I control cookies?
To choose your cookie preferences (whether to accept or reject cookies etc.), click on the appropriate optout links provided in the cookie table above.

10You can set or amend your web browser controls to accept or refuse cookies. If you choose to rejectcookies, you may still use our Website though your access to some functionality and areas of our Website
may be restricted. Rejecting cookies may affect your ability to use of some of our Websites. As the meansby which you can refuse cookies through your web browser controls vary from browser-to-browser, you
should visit your browser's help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like
to

find

out

more

information,pleasevisit

or

http://www.aboutads.info/choices/

http://www.youronlinechoices.com.
How often will you update this Cookie Notice?
We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies
we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice
regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Notice indicates when it was last updated.
Where can I get further information?
•

If you are based outside the EEA, if you have any questions about our use of cookies or othertechnologies, please contact us using the details below:

Trend Micro Privacy Program
Trend Micro Incorporated
c/o Legal Department
225 East John Carpenter Freeway
Suite 1500
Irving
TX 75062
USA
E-Mail: legal_notice@trendmicro.com•

If you are based inside the EEA, you can contact Trend Micro's Data Protection Officer using thedetails below:
GDPR DPO:
Trend Micro (EMEA) Limited
Lianne Harcup
Median House
IDA Business & Technology Park
Model Farm Road
Cork
Ireland
Telephone: +44 203 54 93 304
E-Mail: gdpr@trendmicro.com

11