564 Electric Fireplace
Owner’s Manual

Quality checked by:

Valued Customer,
We are pleased that you have chosen to purchase anelectric fireplace by Travis Industries Inc. Over the years,
valuable memories will occur around the warmth and comfort
of your hearth. Thank you for allowing our product to be thebackdrop for those special moments.
100-01192_000

1CONTENTS

PAGE 4 – 6Important Instructions

PAGE 8Fireplace Installation

PAGE 12

Operation

PAGE 18

Maintenance

PAGE 22

Warranty

2

QUICK REFERENCE GUIDE
1. Prior to the first use of the fireplace verify thefollowing:·
Are the circuit breakers for the unit on?
·
Are the light bulbs in your fireplace loose?
(to check, follow the instructions for
replacing the light bulbs in the maintenancesection of this manual)
2. The heater on your fireplace may emit a slight,
harmless odor when first used. This odor is a normal
condition caused by the initial heating of internal
heater parts and will not occur again.
3. The information regarding the model of your fireplace
can be found on the rating plate located on the backof the unit.
4. If you have any technical questions or concerns
regarding the operation of your fireplace, or require
service contact your Travis Industries, Inc. dealer
before returning the product to the point of purchase.
You can find a Travis dealer at
www.travisproducts.com

3

IMPORTANT INSTRUCTIONSPLEASE RETAIN THIS USER’S GUIDE FOR FUTURE
REFERENCE
When using electrical appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock,and injury to persons, including the following:
1. Read all instructions before using the Fireplace.
2. The heater is hot when in use. To avoid burns, do not
let bare skin touch hot surfaces. The trim around theheater outlet becomes hot during heater operation.
Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, and curtains atleast 3 feet (0.9m) from the front of the unit.
CAUTION: High Temperature. Keep electrical cords,
drapery, and other furnishings at least 3FT (.9m) fromthe front of the heater and away from the side andrear.
3. Extreme caution is necessary when any heater isused by or near children or invalids and whenever theunit is left operating and unattended.
4. Always unplug the fireplace when not in use.
5. Do not operate any unit with a damaged cord or plug,
or if the heater has malfunctioned, or if the fireplace
has been dropped or damaged in any manner.
Return heater to authorized service facility for
examination, electrical or mechanical adjustment, or
repair.
6. Do not use outdoors.
7. The fireplace is not intended for use in bathrooms,
laundry areas and similar indoor locations.
CAUTIONRISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

4Never locate heater where it may fall into a bathtub orother water container.
8. Do not run the cord under carpeting. Do not cover
cord with throw rugs, runners, or the like. Arrange
cord away from traffic area and where it will not be
tripped over.
9. To disconnect the unit, turn the controls off, thenremove the plug from the outlet.
10. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause anelectric shock or fire, or damage to the heater.
11. To prevent a possible fire, do not block air intake or
exhaust in any manner. Do not use on soft surfaces,
like a bed, where openings may become blocked.
12. All electrical heaters have hot and arching or
sparking parts inside. Do not use in areas where
gasoline, paint, or flammable liquids are used orstored or where the unit will be exposed to flammablevapors.
13. Do not modify the fireplace. Use it only as describedin this manual. Any other use not recommended by
the manufacturer may cause fire, electric shock or
injury to persons.
14. To reduce the risk of electric shock, this appliancehas a polarized plug (one blade is wider than theother). This plug will fit in a polarized outlet only one
way. If the plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a qualified
electrician to install the proper outlet. Do not change
the plug in any way. Avoid the use of an extension
cord. Extension cords may overheat and cause arisk of fire. If you must use an extension cord, thecord must be No. 16 AWG minimum size and rated
no less than 1875 watts.
15. Do not burn wood or other materials in the fireplace.
16. Do not strike the clear door panel.
17. Always use a certified electrician should new circuits
or outlets be required.
18. Always use properly grounded, fused and polarized
outlets.
5

19. Disconnect all power supply before performing any
cleaning, maintenance or relocation of the unit.
20. When transporting or storing the unit and cord, keep
in a dry place, free from excessive vibration and store
so as to avoid damage.
SAVE THESE INSTRUCTIONSIMPORTANT INSTRUCTIONSNOTE: Procedures and techniques that are considered
important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully
followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully
followed, will expose the user to the risk of fire, serious injury,
illness or death.
If you have any questions about our products please have thecatalogue/model and serial numbers available upon callingyour Travis Industries, Inc. dealer. The catalogue/model andserial number are located on the back of the unit.
Model Number

Serial Number

Model Number

SerialNumberModel Number
SerialNumber6

NOTE
A 15amp, 120 volt alternating current (VAC) circuit is required.
A dedicated circuit is preferred but not essential in all cases.
A dedicated circuit will be required if, after installation, thecircuit breaker trips or fuse blows on a regular basis when theheater is operating. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.
WARNING
Ensure the power cord is not installed so that it is pinched oragainst a sharp edge and ensure that the power cord isstored or secured to avoid tripping or snagging to reduce therisk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply withlocal building codes and other applicable regulations to
reduce the risk of fire, electric shock and injury to persons.
Do not attempt to wire your own new outlets or circuits. To
reduce the risk of fire, electric shock or injury to persons,always use a licensed electrician.
SITE SELECTION AND PREPARATIONThis section provides instructions for selecting a location andpreparing the site to install the fireplace.
1. Select a suitable location that is not susceptible tomoisture and is away from drapes, furniture and hightraffic.
2. For ease of electrical hook up you may wish to locate
the fireplace near an existing outlet. (refer to NOTE 1)
3. Store the fireplace in a safe dry and dust freelocation.
4. Attach stand-offs to bottom of the firebox prior to
installing.The stand-offs and hardware are packed
with the firebox.

7

NOTE
The dimensions of the fireplace are 30 1/4"wide X 26 3/8" highX 10 1/2" deep. The viewing area is 30 1/8" wide and 20 1/8"
high. The fireplace does not require any additional venting.
ADDITIONAL ITEMS REQUIRED FOR INSTALLATIONThis fireplace requires a Travis Industries (Avalon, Lopi, or
Fireplace Xtrordinair) face or trim kit to finalize the installation.
Do not operate this fireplace without the face or trim.
INSTALLATION OF FIREBOX STAND-OFFS
Install the (6) stand-offs on the bottom of the firebox prior to
firebox installation. Attach the felt tabs to the bottom of thestand-offs.
Stand-offmounting
locations

Felt
Tabs

Felt
Tabs

Bottom view

FIGURE 1
FIREPLACE INSTALLATION
1. Install the fireplace assembly into the mantel. (refer tomantel assembly instructions)
NOTE 1
A 15 AMP, 120 VOLT circuit is required. A dedicatedcircuit is preferred but not essential in all cases. A
dedicated circuit will be required if, after installation, thecircuit breaker trips or fuse blows on a regular basis when
the heater is operating. Additional appliances on thesame circuit may exceed the current rating of the circuit
breaker.
IMPORTANT
If not using a mantel, the fireplace must be installed in an
enclosure with the following MINIMUM internal/opening
dimensions.
8

26 3/4”

31 7/8”
11 3/4”
NEW WALL CONSTRUCTION
1. Select a suitable location that is not susceptible tomoisture and is away from drapes, furniture and hightraffic.
2. Place the fireplace in the desired location to see how
it will look in the room.
3. Mark the desired location on the floor and store thefireplace in a safe, dry and dust free location.
4. Use studs to frame an opening of 31 7/8” wide X
26 3/4” high X 11 3/4” deep.
Option #1-The power cord can be lead from behind the trim
and along the wall to an outlet near the fireplace.
Option #2-A new outlet can be installed inside the new frame
construction.
Plug the unit into a 15Amp/120Volt outlet. If the cord does
not reach, you may use an extension cord rated for aminimum of 1875 watts.
CAUTION
Clearance for air circulation beneath the fireplace insert isprovided by six stand-offs.
DO NOT INSTALL THE FIREPLACE INSERT DIRECTLY ON
CARPET OR SIMILAR SURFACES WHICH MAY RESTRICTAIR CIRCULATION. If installing the fireplace in a carpeted
area, place a one-piece, solid, flat surface under the fireplace
insert. Ensure that all six of the insert’s stand-offs rest
securely on this surface.
9

ARCHED FACE INSTALLATION IN FRAMED-IN WALL
NOTE: This does not apply to fireplaces using a Travis pre-built
mantel.
When the 564 E is installed into a framed-in wall with square framingand drywall a gap will appear between the face and drywall. See thefollowing page for two methods used to eliminate this gap.

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AAAA
17-1/2”

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36”

2-3/4”

61”Radius

32-1/4”29”

NOTE: The faceplate installs 1/8” above

the base of the fireplace.

SIDE VIEW (CROSS SECTION)
When the fireplace is installed into the framing dimensions detaild on page 9 there is a 1/4” gap between
the face and the drywall (or other interior siding).
Drywall

Framing

Fireplace

AA
AA
AA
AA
AA
AA
AA

1/4” Gap

Upper
Heat
Shield(required)26-1/4” (frombase of fireplace)

26-3/4” (frombase of fireplace)Face

27-1/8” (frombase of fireplace)

10

10

ARCHED FACE INSTALLATION IN FRAMED-IN WALL (CONT.)
INSTALLATION OPTION “A”(SQUARE FRAMING & DRYWALL WITH TILE FACING)
This option allows the installer to use the standard framing
dimensions(31-7/8” w, 26-3/4” t, 11-3/4” d) by installing tile over the drywall toeliminate the gap. See the illustration below for details.

AA
AAA
AA
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AAA
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AAA
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AAA
AAA
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AA
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AAA
AAA
AAA
AAA
AAA

Typical Tile Coverage
NOTE:
The corner must taper in at 26-1/4”. The face is 26-3/8”
tall at this point and the body of the fireplace 26-1/4”

22”
6”

6”
27-1/2”

26-1/2”

34”

INSTALLATION OPTION “B”(NOTCHED DRYWALL – NO TILE REQUIRED)
A second option for eliminating the gap between the face and drywall
is to increase the size of the framing and step down the drywall in theupper corners to allow the fireplace to insert fully into the framing
Revised Framing Dimensions

Drywall Dimensions
Note how the drywall steps down on the upper corners.
This allows the fireplace to recess into the framing an
additional 1/4”, eliminating the gap.

Drywall
27-1/2”
22”
6”

6”
12”

34”

27-1/2”
26-1/2”34”

11

OPERATIONELECTRIC FIREPLACE MANUAL CONTROLThe manual controls for the fireplace are located in the lower
right hand corner. NOTE: If using a fireplace face, you willneed to remove the face to access the controls on thefireplace. The face is held in place with short hooks. With
the fireplace cool, lift the face upwards and pull forwards toremove. Place the face on a soft surface to prevent
scratches.
A. Main On/Off Switch
Supplies power to the 3 position manual control switch.
B. 3 Position Manual Control Switch
Remote (right position): The unit is operated with theremote control.
Flame (center position): The flame effect is turned ON.
Flame & Heat (left position): The flame effect andheater are turned ON simultaneously. When the manualcontrol is in the Flame & Heat position the heater does
not run on the remote operated thermostat.
NOTE
When the manual control switch is in the Flame andFlame & Heat positions, the fireplace unit will not
operate with the remote control.
Main
On/OffSwitchFIGURE 2

3 Position
ManualControl

Initialization
Button

12

RESETTING THE TEMPERATURE CUTOFF SWITCH
Should the heater overheat, an automatic switch will turn theheater off and it will not come back on without being reset.
The temperature cutoff switch can be reset by unplugging theunit, waiting 5 minutes and plugging the unit back in.
CAUTION
If you need to continuously reset the heater, unplug the unit
and call your Travis Industries, Inc. dealer. You can find a
Travis dealer at www.travisproducts.com. Please have yourmodel and serial number ready when calling.
REMOTE CONTROLThe remote control has a range of approximately 50 ft.
(15.25m), it does not have to be pointed at the fireplace andcan pass through most obstacles (including walls). It is
supplied with 243 independent frequencies to prevent
interference with other units.
BATTERY INSTALLATION
1. Depress tab on the battery cover on the back of theremote transmitter and remove battery cover.
2. Install 2 AAA batteries into the remote control.
(included)
3. Ensure child lock is in the “unlocked” position.
4. Replace the battery cover.

Batteries

FIGURE 3
NOTE
When the “BAT” symbol is present on the remote control it isrecommended to replace the batteries promptly, to maintainfull functionality of the remote/fireplace. The remotetransmitter has a battery backup time of only a few hours.
13

INITIALIZING THE REMOTE CONTROL
1. Plug cord into 120 volt wall outlet.
2. Ensure the Main On/Off switch located in the switch box
on the fireplace in the lower right hand corner is in theONposition.
3.Set the 3 position manual control to the Remote position(right position).
4. Press and hold the initialization button on the unit.
5. While holding the initialization button, press the flame/heat
ON/OFFbutton or the Purifire™ ON/OFF
button on
the remote control transmitter.
6. Release the initialization button on the unit.
7. Press the Flame/Heat On/Off button to turn the Flame/
Heat function ON or press the Purifire™ On/Off button toturn the Purifire™ function ON.
FREQUENCY INTERFERENCE
If the fireplace does not respond properly to the remotecontrol, the remote operating frequency may have to be reset.
The remote control can send another frequency code to thecircuit board to eliminate interference.
1. Simultaneously press the “SLEEP TIMER DOWN” button
and the “PURIFIRE LOW SPEED” button on the remotecontrol.
2. “COD” will appear in place of the sleep timer digits.
3. Release the “SLEEP TIMER DOWN” button and the“PURIFIRE LOW SPEED” button.
4. Press the initialization button on the unit.
5. Press the
button on the remote.
Your remote will now have a different frequency
communicating with the fireplace.

14

Temperature
Down
Dimmer
Down
Flame Speed
Down

TemperatureUp
DimmerUp
Flame Speed
Up

Sleep Timer
Down
Purifire Low
Speed

SleepTimer
Up
Purifire High
Speed

Flame & Heat
On/OffPurifire
On/OffBatteries

Child
Lock

FLAME/HEAT ON/OFF BUTTON
Press the “Flame/Heat On/Off “button
to turn the Flame/
Heat function ON. When the “Set Temperature” is higher
then the “Room Temperature” the heat will come on. To
turn the heat off, lower the “Set Temperature” so that it’ssetting is lower then the “Room Temperature”. The default
temperature setting is 72°F (22°C).
NOTE
When using the remote control the heater runs on athermostat. Press the “Temperature Up” or “Temperature
Down” button to adjust the set temperature. Once thedesired set temperature is reached the heater will turn OFF.
The heater will cycle ON and OFF to maintain the desired set
temperature.
PURIFIRE ON/OFF BUTTON
Press the “Purifire™ On/Off” button
to turn the Purifire™
function ON. When the Purifire™ function is ON the
Purifire™ symbol will flash. When OFF the symbol will besolid. The default setting for the Purifire™ is set at low
speed. Press the “Purifire™ On/Off” button to turn the
Purifire™ function OFF.
15

NOTE
To turn the Flame/Heat and Purifire™ “OFF” at the sametime, press bothcontrol buttons simultaneously.
SET TEMPERATURE
1. Press “Flame Heat On/Off” button to turn fireplaceon.
2. Press “Temperature Up” to raise thermostat.
3. Press “Temperature Down” to lower thermostat.
Press both “Temperature Up” and Temperature Down”
to change °F to °C.
FLAME SPEED
1. Press the “Flame/Heat On/Off” button
to turn
the Flame/Heat ON.
2. Press the “Flame Speed Up” to increase the speedof the flame.
3. Press the “Flame Speed Down” to decrease thespeed of the flame.
LIGHT DIMMER
1. Press the Flame/Heat button
to turn theFlame/Heat ON.
2. Repeatedly press the “Light Dimmer Up” or “Light
Dimmer Down” button to decrease or increase thebrightness of the upper lights.
CHILD LOCK
1. Depress tab on the battery cover on the back of theremote transmitter and remove the battery cover.
2. Move “Child Lock” tab to the right to lock the remotetransmitter.
3. Move “Child Lock” tab back to the left to unlock the
remote transmitter.
4. Replace the battery cover.
NOTE
To temporarily unlock the remote transmitter press (inorder) “Temperature Down” then “Temperature Up”
then “Dimmer Down”.
When the remote transmitter’s backlight is illuminatedthe “Child Lock” is bypassed. When the backlight is off
the “Child Lock” is re-activated.
16

Unlocked
LockedChild Locked
SwitchFigure 6

PURIFIRE™
The Purifire™ includes a high efficiency filter to help improve
the quality of air.
1. Press the
button for the Purifire™ function.
2. Press the “Purifire Low Speed” button or the“Purifire High Speed” button to select LOW or
HIGH.
3. Press the
button to turn the Purifire™ ON, press
thebutton to turn the Purifire™ OFF.
SLEEP TIMERThe Sleep Timer automatically shuts off the fireplace after apreset time (from 30 minutes to 8 hours).
1. Press the Flame/Heat On/Off button to turn thefireplace ON.
2. To set the sleep timer press the “Sleep Timer Up”
button.
3. Set the timer from 30 minutes through 8 hours.
4. The fireplace will automatically turn OFF when thesleep timer reaches 0 minutes.
5. The sleep timer can be cancelled at any time bypressing the “Sleep Timer Down” button repeatedly
until the sleep timer displays “0”.

17MAINTENANCEWARNING
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of fire, electric shock or damage
to persons.
If using a fireplace face, you will need to remove the face toaccess the fireplace. The face is held in place with shorthooks. With the fireplace cool, lift the face upwards andforward to remove. Place the face on a soft surface to prevent
scratches.
LIGHT BULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool before touchingbulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the flame or when the clarity and detail of the log
ember bed exterior disappears. There are four bulbs under
the log set, which generate the flames and embers, and two
bulbs above the log that illuminate the log exterior.
LOWER LIGHT BULB REQUIREMENTS
Quantity of 3 clear chandelier or candelabra bulbs with an E12 (small) socket base, 60 watt rating. Example: GE 60BC
or Philips 60 CTC.
DO NOT EXCEED 60 WATTS PER BULB
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they
are close to the end of their rated life. Group replacement will
reduce the number of times you need to open the unit toreplace light bulbs. Care must be taken when removing thelogset as the logset contains LED’s and wires.
To access the lower light bulb area:
Note Figure 7
1.Slide fireplace out of mantel 2-3 inches.
2.Remove 4 Phillips screws from the right side of trim.
3.Slide glass to right side of fireplace to remove.

18

4.Pull the front edge of the plastic ember bed or plastic grate
up and forward until the rear tab releases from the ledge
located at the bottom of the mirror.
IMPORTANT
Only handle the logset by the emberbed.
Upper
Bulbs

Upper Light
Panel

Front
Glass
Trim

Logset

LED Wire
Harness

Lower
Bulbs

FIGURE 7

NOTE
Logset fits tightly into firebox, some force may be necessary
to remove.
5. Set logset in front of fireplace.
6. Disconnect the logset LED wire harness from unit.
7. Unscrew bulbs counter clockwise.
8. Insert new bulbs.
9. Reconnect the logset LED wire harness.
10. Replace the logset by inserting the front edge of thefireplace and push down on the rear edge of the emberbed
until it snaps into place. (Figure 8)

FIGURE 8
19

NOTE
Ensure the logset is installed tightly under theback ledge to prevent light leakage.
11. Slide front glass back into position and attach trim.
UPPER LIGHT BULB REQUIREMENTS
Quantity of 2 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 15 watt rating.
DO NOT EXCEED 15 WATTS PER BULB
To access the upper light bulb area:
1. Slide fireplace out 2-3 inches.
2. Remove 4 Phillips screws from right side of trim.
3. Remove trim.
4. Slide glass to the right side of the fireplace to remove.
5. Remove upper light panel.
6. Upper bulbs located in the upper left and upper rightcorners of fireplace.
7. Unscrew bulbs counter clockwise.
8. Insert new bulbs.
9. Re-install upper light bracket.
10. Slide front glass back into position and attach trim.
PURIFIRE™ FILTER
The Purifire™ filter supplied in your fireplace is reusable andwashable. The filter should be cleaned or replaced on
average once a year. To clean the filter gently tap filter on ahard surface to dislodge any loose dirt or debris, and thenclean with water. No soap or cleaning products arerecommended. The filter size is 20" X 10" X 1" rated at
MERV 10. If using an after market filter follow the
manufacturers recommended replacement instructions.
To replace filter:
1. Remove fireplace.
2. Filter can be accessed from the top rear of the unit.
3. Grasp filter and slide filter straight up.
4. Replace or clean filter.
NOTE
If after market air filter is used ensure it is installed according
to the manufacturers recommended instructions.
20

Fireplace

Air Filter

FIGURE 9
GLASS CLEANINGThe glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., theglass may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can becleaned with a damp cloth. To prevent scratching, do not use
abrasive cleaners or spray liquids on the glass surface.
FIREPLACE SURFACE CLEANING
Use a cloth dampened with warm water only to clean painted
surfaces of the electric fireplace. Do not use abrasive
cleaners.

21

FIVE YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Travis
Industries, Inc. 564 Electric fireplace and newly purchased
face or trim kit. This limited warranty applies only topurchases made in any province of Canada except for
Yukon Territory, Nunavut, or Northwest Territories or in anyof the 50 States of the USA (and the District of Columbia).
This limited warranty applies to the original purchaser ofthe product only and is not transferable.
Products excluded from this limited warranty
Light bulbs and Purifire™ filters are not covered by thislimited warranty and are the sole responsibility of theowner/purchaser. Products purchased in Yukon Territory,
Nunavut, or Northwest Territories, are not covered by thislimited warranty. Products purchased in these provinces or
territories are sold AS IS without warranty or condition of
any kind (including, without limitation, any implied
warranties or conditions of merchantability or fitness for aparticular purpose) and the entire risk of as to the quality
and performance of the products is with the purchaser, andin the event of a defect the purchaser assumes the entire
cost of all necessary servicing or repair.

22

What this limited warranty covers and for how long
Products, other than face or trim kits, covered by this limited
warranty have been tested and inspected prior to shipment.
Subject to the provisions of this warranty, Travis Industries,
Inc. warrants such products to be free from defects inmaterial and workmanship for a period of 5 years from thedate of the first purchase of such products as follows: (a) arepair or replacement warranty on defective products or parts,
including in-home services, for the first 2 years following thedate of first purchase; and (b) thereafter, a replacement ofparts warranty on defective products and parts (with no inhome services) for the 3 year period commencing on thesecond anniversary of first purchase and ending on the fifth
anniversary of the date of first purchase.
Face or trim kits covered by this limited warranty have beentested and inspected prior to shipment and, subject to theprovisions of this warranty, Travis Industries, Inc. warrants
such products to be free from defects in material andworkmanship for a period of 1 year from the date of firstpurchase of such products. Warranty services do not include
in-home services.
The above section is a summary only of your warranty
rights. Please review the remaining provisions of thiswarranty for your specific rights.
The limited 5 year warranty period for products other thanface or trim kits and the limited 1 year warranty period forface or trim kits also applies to any implied warranties that
may exist under applicable law. Some jurisdictions do notallow limitations on how long an implied warranty lasts, so
the above limitation may not apply to the purchaser.

23

What this limited warranty does not coverThis limited warranty does not apply to products that havebeen repaired (except by Travis Industries, Inc. or its
authorized service representatives) or otherwise altered. This
limited warranty does further not apply to defects resulting
from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with anincorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of your Travis
Industries, Inc. dealer. You can find a Travis dealer at
www.travisproducts.com. Please have proof of purchase,catalogue/model and serial numbers available when calling.
Limited warranty service requires a proof of purchase of the
product.
What Travis Industries, Inc. will do in the event of a defectIn the event a product or part covered by this limited warranty
is proven to be defective in material or workmanship during (i)the 5 year limited warranty period for products other than faceor trim kits, and (ii) the 1 year limited warranty period for faceor trim kits, you have the following rights:§

Limited warranty service will be performed solely
by dealers or service agents of Travis Industries,
Inc. authorized to provide limited warranty services.

§

For products (other than face or trim kits) forthe period ending at midnight on the second
anniversary of the date of first purchase, Travis
Industries, Inc. will in its sole discretion either
repair or replace such defective product or partwithout charge. If Travis Industries, Inc. is unable
to repair or replace such product or part, or if repair
or replacement is not commercially practicable orcannot be timely made, Travis Industries, Inc. may,in lieu of repair or replacement, choose to refund
the purchase price for such product or part. This
limited warranty entitles the purchaser to on-site or24

in-home warranty services. Accordingly, Travis
Industries, Inc. will be responsible for all labour
and transportation costs associated with the repair
or replacement of the product or part except asfollows: (i) charges may be levied for travel costs
incurred to travel to the purchaser’s site where theproduct is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service depot ofa Travis Industries, Inc. dealer or service agent;and (ii) the purchaser is solely responsible forproviding clear access to all serviceable parts ofthe product.
§

For products (other than face or trim kits) forthe period commencing at 12:01 a.m. on the
day after the second anniversary of the firstpurchase and ending at midnight on the fifth
anniversary of the date of first purchase, thislimited warranty entitles the purchaser toreplacement parts only without charge. If Travis
Industries, Inc. is unable to replace such part, or if
replacement is not commercially practicable orcannot be timely made, Travis Industries, Inc.
may, in lieu of replacement, choose to refund thepurchase price for such part. The purchaser shallnot be entitled to on-site or in-home warranty
services. The purchaser shall be responsible for all
expenses incurred for the removal of the part andinstallation of the replacement part including,
without limitation, all shipping costs andtransportation costs to and from the authorized
dealer’s or service agent’s place of business andall labour costs. Such costs shall not be theresponsibility of Travis Industries, Inc.

25

§

For face or trim kits for the period ending at
midnight on the first anniversary of the date offirst purchase, Travis Industries, Inc. will in its
sole discretion either repair or replace such
defective face or trim kits or part thereof withoutcharge. If Travis Industries, Inc. is unable to repair
or replace such product or part, or if repair or
replacement is not commercially practicable orcannot be timely made, Travis Industries, Inc. may,in lieu of repair or replacement, choose to refund
the purchase price for such product or part. The
purchaser shall not be entitled to on-site or inhouse services. The purchaser is responsible forall expenses incurred for repair or replacement ofsuch product or part including, without limitation,
all shipping costs and transportation costs to andfrom the authorized dealer’s or service agent’s
business and all labour costs. Such costs shallnot be the responsibility of Travis Industries, Inc.

§

On-site or in-home services not provided under thiswarranty may be performed at the purchaser’s
specific request and expense at Travis Industries,
Inc. then-current rates for such services.

What Travis Industries, Inc. and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL TRAVIS INDUSTRIES, INC. , OR ITSDIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR
DAMAGE ARISING OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF TRAVIS INDUSTRIES, INC. OR
ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES,COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,
OR DAMAGES ARE FORESEEABLE. IN NO EVENT

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WILL TRAVIS INDUSTRIES, INC. , OR ITS OFFICERS,DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECTLOSSES, COSTS, OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, andyou may also have other rights which vary from jurisdiction
to jurisdiction. The provisions of the United Nations
Convention on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of products
covered by this limited warranty.

PURIFIRE is a trademark of Dimplex North America
Limited. Used under license

Find your nearest Travis Dealer at:
www.travisproducts.com
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Approved for use in the United States and Canada

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