2020 Impact Report
Serving the world through learningTable of Contents

P.4
SECTION 1

P.5
SECTION 2

P.9
SECTION 3

P.13
SECTION 4

Executive
Summary

Serving
Learners

ConnectingPartners

Supporting
Institutions

P.18
SECTION 5

P.22
SECTION 6

P.24
SECTION 7

Creating Social
ChangeDriving the Qualityof Online Learning

Data Methodology
Appendix

2020 Impact Report2

We envision a world whereanyone, anywhere has the power totransform their life through learning.

2020 Impact Report

3

SECTION 1

Executive Summary

Letter from the CEO

Achieving human progress
through learning

Welcome to Coursera’s first-ever impact report.
Coursera was founded in 2012 with a mission of providing universal access to world-class learning. At no time in Coursera’s
history has this mission been more relevant or urgent. The world is facing unprecedented economic disruption, and the needto develop skills for a digital future is even more apparent now. The pandemic has created irreversible changes to the ways
universities, enterprises, and governments operate — and online learning will be at the heart of how the world responds.
As we adapt to a “new normal,” Coursera is seeing unprecedented demand. Since mid-March, over 21 million learners havejoined Coursera, a 353% increase from the same period last year. Similarly, during that time, we’ve seen more than 50 million

70M

200

2,300

325

3,700

$300M

Learners

Partners

course enrollments on Coursera, a 444% increase. Thousands of colleges and universities now offer Coursera to enrich theirstudents’ learning experience.
In Coursera’s inaugural impact report, you’ll find that how the world learns is dramatically changing. Students globally aredemanding high-quality online learning options. Universities are ushering in a new era of digital transformation. Workers
are learning job-relevant skills to stay competitive. Public health officials are training thousands of contact tracers at scale.
Together with our partners, we launched a number of initiatives to help learners and institutions every step of the way,providing them with access to free content, job-relevant skills, and many resources on Coursera.

Companies

Government agencies

What started as a short-term response to a crisis will result in a long-term digital transformation of higher education.
Much still needs to be done, but together we have made a difference that we all can be proud of.
Onward and upward.

Jeff Maggioncalda
CEO, Coursera

Campuses

In scholarships**Scholarships are equivalent to costs saved through free access tocontent on Coursera.

2020 Impact Report4Serving Learners

2020 Impact Report

5

SECTION 2Serving Learners

70M
Learners served

59M
Enrollments

178M

+60%

+248%

+164%

YoY Growth

YoY Growth

Learning hours

YoY Growth“

In a rapidly changing economic
landscape, learners need new andaccessible ways to develop futureready skills. While COVID-19 disrupted
education systems and jobs worldwide,
the transition to online learning ensured
people could learn skills to adapt andrebuild their careers.

NORTH AMERICAEUROPE

16M 10M
Learners

Enrollments

13M

9M

21M

27M

+54%

+144%

+48%

+137%

+70%

+416%

YoY Growth

YoY Growth

Learners

YoY Growth

ASIA PACIFIC

Enrollments

YoY Growth

Learners

YoY Growth

Enrollments

YoY Growth

Access to Coursera has provided hopeand opportunity to millions in ways
unforeseen before the pandemic.
Looking ahead, we are excited to play
an even bigger role in connecting
people with job-ready content,
teaching in-demand skills, and helping

LATIN AMERICAMIDDLE EAST, AFRICA

13M

9M

6M

5M

+69

+234

+64

+283

Learners%

YoY Growth

Enrollments%

YoY Growth

Learners%

YoY Growthbuild meaningful careers.

Enrollments

Shravan Goli%YoY GrowthChief Product Officer andHead of Consumer Revenue*Covers the period of September 15, 2019 — September 15, 2020

2020 Impact Report

6

SECTION 2Serving Learners

Global Learner Trends

Top career skills
among learners

Top 5 countries with the most learners
1 Contact Tracing

United States
14 million
India
9.8 million

2 Digital Marketing

Mexico
3.8 million
China
3.5 million

3 Project Management

Brazil3 million
2

4

6

8

10

12

14

4 Python Programming

Learners (Millions)

5 Social Psychology

Top 5 countries by learner growth
6 JavaScript
Bangladesh
192%

7 Algorithms

Thailand128%
Kazakhstan
114%

8 Graphic Design

Argentina
113%
Philippines
107%

9 Regression Analysis
25

50

75

100

Growth (%)

125

150

175

200

10 Data Structures*Covers the period of September 15, 2019 — September 15, 2020 **See appendix for further skills methodology

2020 Impact Report

7

SECTION 2Serving Learners

Helping Learners Achieve Their Goals
Six months after completing a course on Coursera, all learners receive a Learner Outcomes Survey asking about the impact of theirlearning. Below are the results from those who learned to improve their career, and as a result, achieved positive career outcomes
like a promotion, pay increase, or new job.

87%

Learners report career benefits

88%

Learners without a bachelor's
degree report career benefits“

I come from an area withminimal opportunities forthe poor and disadvantaged,
especially in a field like IT.
My progress in the IT fieldshows that anyone canaccomplish whatever they
set their mind to if they get
the right opportunities.

Tristen A.

91%

Learners in emerging markets
report career benefits

84%

Learner from
Georgia, USA

Unemployed learners reportcareer benefits*Outcomes conditional on learners having a stated career goal for taking content on Coursera. See appendix for further details on the Learner Outcomes Survey.

2020 Impact Report8Connecting Partners

2020 Impact Report

9

SECTION 3

Connecting Partners

Expanding Access to World-Class Learning

150

3,800
Courses

University partners

385

Specializations

17

MasterTrack
CertificatesTM

20
Degrees“Beyond the disruption on campuses
worldwide, the pandemic will reshape
how education is delivered from here
on. Our partners have responded tothe crisis with bold actions and rapid
innovation. They provided free learning
to millions of students, created content
that led to a greater understanding of
COVID-19, launched contact tracing
courses to fight the spread, and helped
affected workers regain employment.
At Coursera, we are proud to support
a generous and resilient communityof educators, building a more inclusive
and accessible model of higher
education.

Betty Vandenbosch
Chief Content Officer

2020 Impact Report

10

SECTION 3“

Connecting Partners

Empowering Partners at Scale
Top innovations rated by partners
1

Coursera Lab Assignments

Provides access to real-world computerlab environments and auto-gradedfeedback directly in courses without
any downloaded software — increasing
equity for learners and expediting projectauthoring for instructors

2

Guided Projects

Teaches job-relevant skills through anin-browser interactive experience withstep-by-step guidance from subject
matter experts — enabling hands-on
learning at scale

3

Quiz imports

Allows instructors and course staff to easily
import quizzes and assessments directlyfrom Microsoft and Google documents
using Coursera templates, streamlining thecourse creation process

Top reasons why partners chose Coursera
1

Broad reach of platform"I was really excited to share my happinesscourse with Coursera learners, but I had no
idea it would be so popular. I've been thrilled
and honestly humbled by the 2.9 million
people who have taken the class. It justshows the kind of impact an organization
like Coursera can have by giving content toso many curious folks who want to learn."

Laurie Santos
Professor of Psychology,
Yale University

2020 Impact Report2

Reputation as a leader
in online learning“I had no prior experience teaching online
classes. With the courses being offered on
Coursera, I saw teaching on Coursera, oneof the leading online learning platforms, as
an opportunity to learn how to set up online
classes and how to make them the mosteffective — lessons that became relevant
more quickly than I thought at that time."

What lies ahead is an
opportunity to end
educational privilege. We
shouldn’t be satisfied withdemocratizing accessto content. We need todemocratize access tochoice, to pathways, andto networks, that provide
a lifetime of support andinspiration.
James DeVaney

3

Ability to affectpositive change

Associate Vice Provost for
Academic Innovation andFounding Executive Director
for the Center for Academic
Innovation, University of Michigan“Coursera has truly helped to democratize
education. I was born in Trinidad & Tobago,and I have lived in Jamaica and the USA. I
have received emails from students in all threelocations who have taken my course on the
Coursera platform. I don’t believe Coursera isfocused on education alone. Coursera is in thebusiness of reaching learners and changing lives.”

Svenja Sommer

Hayden Noel

Associate Professor, Information
Systems and Operations
Management, HEC Paris

Clinical Associate Professor of
Business Administration, University
of Illinois at Urbana-Champaign

11

SECTION 3

Connecting Partners

Job-Relevant Industry Credentials
As unemployment soars during COVID-19, accessible training that prepares learners for post-pandemic jobs is critical. Industry
leaders have the deep expertise to prepare the talent of tomorrow, from rapid training for those without a college degree toadvanced programs for leveling up in an existing career. Learners can develop job-relevant skills through stackable Specializations
and certificates, opening new pathways to high-quality employment and higher education.

50

580
Courses

83

Specializations

18

Professional
CertificatesIndustry partners

The Google IT Support
Professional Certificate“

IT support skills are highly
teachable, and a four-year degree
isn’t typically required to build
a successful career in this field.
So we created a program thatbeginners could use to learn
the foundations of IT support
in three-to-six months.

Natalie Van Kleef Conley
Product Lead, Google
IT Support Professional
Certificate

300,000 Learners enrolled
80% report a career impact.*
61% do not have a four-year degree.
45% are in the bottom third of income in the U.S.
*Learner enrollments (global, excluding free trials) and learner outcomes (US-only) are based on data gathered by Google, sourced on September 9, 2020.

2020 Impact Report12Supporting Institutions

2020 Impact Report

13

SECTION 4

Supporting Institutions

Coursera for Business

2,300Enterprise organizations

550K

Enterprise learners
served110KEnterprise learners grewto an intermediate oradvanced skill level*

91%

Enterprise learners
reported positive
career outcomes**“

Institutions are acting boldly to support
their learners and workers through an
unprecedented unemployment crisis.
Students need job-ready learning,
employees need effective skills forremote working, and displaced workers
need to regain employment.
This crisis has made clear that weneed institutions to enable access to
education at every stage of civic life.

Leah Belsky
Chief Enterprise Officer*Intermediate level indicates that the learner demonstrates the ability to apply basic concepts on the job independently. Gaining a skill at an advanced level indicates mastery of the material andability to both teach and identify novel skill applications.
**See appendix for further details on the Learner Outcomes Survey.
***Covers the period of September 15, 2019 — September 15, 2020

2020 Impact Report

14

SECTION 4

Supporting Institutions

Companies using Coursera for Business train 94% more employees using 40% fewer training resources in
46% less time.*

748%

38%

Reduction in
employee attrition$1.12MTop trending skills forenterprise learners

1 Agile Software Development

Recruitment costsavings each year

ROI over three years*

2 Project Management

3 Artificial Neural Networks

4 Python Programming
Jeffrey S.

Simon Brown

Learner from
Pennsylvania, USA

Chief Learning Officer,
Novartis

Jeffrey S. worked for years as a maintenance engineer when he

As a company dedicated to “reimagining medicine,” Novartis decided

decided to learn new skills through Exelon’s Analytics Academy.

to “go big on learning” by offering its 108,000 employees acrossThe academy, which is part of the company’s strategic analytics

140 countries continued learning opportunities, from data scienceand digital transformation plan, helps employees learn new data

degrees to courses focused on personal well-being. “This year, inskills through Coursera for Business. Jeffrey took seven courses,

response to the tapered situation, we've been working to curate

ranging from Python and machine learning to data visualization.

learning content to make sure we're supporting our associates at thisHis new skills led to a promotion with a raise, a larger scope ofdifficult time. We've seen an enormous uptick in the use of Coursera,

work, and more career opportunities. An analytics tool he created

and we hope that will be really valuable, not just for our associates,

is projected to save the company $1 million over eight years.

but also for their loved ones at this important time.”

5 Contact Tracing

6 Negotiation

7 Google Cloud Platform

8 JavaScript

9 SQL*According to findings by the International Data Corporation**See appendix for further skills methodology

2020 Impact Report

10 Apache
15

SECTION 4

Supporting Institutions

Coursera for Campus

Top trending skills forcampus learners

As technology drives digital transformation for most institutions, universities are in need of tools that can deliver new pathways tolearning. Coursera for Campus, launched in the fall of 2019, offers more than 4,000 courses from renowned universities to foster skillbuilding curriculums and blended learning experiences. Through Coursera for Campus, universities are forging a new way to learn —one that is resilient through the pandemic and will lead to lasting change in education.

3,700
Campuses

2.4M

Campus learners
served1 Artificial Neural Networks

530K

Campus learners grewto an intermediate oradvanced skill level*

2 Digital Marketing

3 Blockchain

Hagigat H.
Learner from
Tartu, Estonia

Matthew Rascoff
Associate Vice Provost for Digital
Education and Innovation, Duke
University

Hagigat H. is studying at the University of Tartu. When COVID-19

At the outset of the COVID-19 pandemic, Duke University closed

forced her campus and community to lock down, she continued

its Kunshan campus in China. In just three weeks, they moved

learning independently with Coursera for Campus. Thanks to a course

in-person instruction online and offered their 600 students free

on recruiting, hiring, and onboarding employees from the University

access to online learning through Coursera, which later became theof Minnesota, Hagigat quickly found a new role in the HR department

inspiration for Coursera’s Campus Response Initiative. “We shouldof an education company. In addition to courses, Hagigat was drawn

be grateful that we have access to platforms like Coursera, andto the interactive, hands-on Guided Projects on Coursera. “I am

we should capitalize on this moment to enhance learning, to findinterested in designing my own product, so being able to learn skills

opportunities for new ways to support learners in their need. Whenlike product management, Python, and HTML virtually with side-by-humanity is under threat, humans crave opportunities to learn. And

side instruction has been very helpful.”

I think this growth in learning is a sign of what's to come, and it's
something we should support and strengthen.”

4 Python Programming

5 JavaScript

6 Bioinformatics

7 Algorithms

8 Graphic Design

9 Data Structures*Intermediate level indicates that the learner demonstrates the ability to apply basic concepts on the job independently. Gaining a skill at an advanced level indicates mastery of the material andability to both teach and identify novel skill applications.
**See appendix for further skills methodology ***Covers the period of September 15, 2019 — September 15, 2020

2020 Impact Report

10 SQL
16

SECTION 4

Supporting Institutions

Coursera for Government

Top trending skills forgovernment learners

Partners with governments and nonprofit organizations around the world to equip government officials and citizens within-demand skills

325

Government agencies

725K

Government learners
served78K

Government learners grew toan intermediate or advanced
skill level*

91%

Government learners reported
positive career outcomes***

1 Project Management

2 Digital Marketing

Jorge Sequeira

Jawad Khan

Managing Director, Costa
Rican Investment Promotion
Agency (CINDE)

CEO, Punjab Skills
Development Fund
(PSDF)

Through Coursera, the PSDF — the largest kids’ development fund

In June 2020, Costa Rica launched a program with Coursera to train

in Pakistan — is equipping young Pakistani learners with the skills

50,000 people with the skills needed to succeed amid the Fourth

necessary to be competitive in the digitizing global workforce. “Pakistan

Industrial Revolution. “This project is the first of many we expect tois a country with 210 million people and enormous potential. 60% of ourcarry out, in collaboration with Coursera over the coming years. Its

population is below the age of 30, but only 12% transition from secondary

implementation reinforces the country’s commitment to innovate

to tertiary education. We’ve tapped into this digital opportunity byand provide a favorable climate for local and foreign investment, withpartnering with Coursera to deliver world-class courses from leadinga human talent trained both in digital areas and in strategic skills foruniversities and companies to our students and workforce.”

employability.”

Collaborating with leading global institutions

3 Python Programming

4 JavaScript

5 Agriculture

6 Contact Tracing

7 Google Cloud Platform

8 Graphic Design

9 Big Data
*Intermediate level indicates that the learner demonstrates the ability to apply basic concepts on the job independently. Gaining a skill at an advanced level indicates mastery of the material andability to both teach and identify novel skill applications.
**See appendix for further skills methodology***See appendix for further details on the Learner Outcomes Survey ****Covers the period of September 15, 2019 — September 15, 2020

2020 Impact Report

10 SQL17

Creating Social Change

2020 Impact Report

18

SECTION 5

Creating Social Change

Coursera Coronavirus Response Initiatives
Campus Response Initiative

COVID-19 Contact Tracing

LAUNCHED: MARCH 12, 2020

LAUNCHED: MAY 11, 2020

As campuses closed around the world, Coursera began offeringJohns Hopkins Bloomberg School of Public Health withany college or university impacted by COVID-19 free access to its

Bloomberg Philanthropies launched a contact tracing course

course catalog through Coursera for Campus to help them quickly

on Coursera in three languages to quickly train needed global

transition to online learning.

professionals in the fight against COVID-19.

10K

Departments,
schools, anduniversities served

1.7M
Learners
benefited

32M

Learning hours

750K 340K 3M
Learners reached

Coursecompletions

Learning hours

Other top COVID-related course launches“

We launched ‘Science
Matters: Let’s Talk About
COVID-19’ as a new kindof course, which would be
updated in real-time with
our regular situation reports
and video updates. Learners
are introduced to the methods
underpinning research reports
and can access interviews
and discussions with world
leaders in the field to discuss
key themes and reflect on thecontribution of science tothe global response.

Science Matters: Let's Talk
About COVID-19

Mind Control: Managing Your
Mental Health During COVID-19

Fighting COVID-19 with
Epidemiology Teach-Out

Dr. Helen Ward

260K Learners reached

109K Learners reached

107K Learners reached

Professor of Public Health,
Imperial College London*Covers the period from program launch to September 15, 2020

2020 Impact Report

19

SECTION 5

Creating Social Change

Workforce Recovery Initiative

Coursera for Students

LAUNCHED: APRIL 24, 2020

LAUNCHED: JUNE 1, 2020

To help governments around the world upskill newly-unemployed

To help students regain control of their learning, Coursera provided

workers, Coursera provided free access to thousands of job-relevant

free access to content on Coursera for college and university

courses in domains like business, technology, and data science, anstudents around the world.

effort reaching 70 countries and 25 US states and local governments.

290

National, state, andlocal governments
served480K 4M
Displaced workers
reachedLearning hours

1.2M

Course enrollments

2M

Learning hours

JB Pritzker

Sydney M.

Governor of Illinois

Learner from
North Carolina, USA“

We are excited to join thisinitiative to make online
learning widely available
to Colombians who havelost their jobs due to thepandemic. With accessto courses teaching highdemand digital skills, ourcitizens will be better
prepared to return into
new jobs and careers.

Iván DuquePresident of Colombia
In an important step towards public and private sector partnerships,

After getting laid off due to COVID-19, Sydney M. decided to takevarious state government leaders have made Coursera forcareer-relevant courses on Coursera that she discovered through a

Workforce Recovery available to newly-unemployed citizens.

friend’s Facebook post. While unemployed, she put her new skills"The State of Illinois is dedicated to supporting the thousands ofinto practice during a volunteer marketing role at a local nonprofit.

Illinois workers who have lost their jobs and livelihoods due to theThanks in large part to her new, proven skill set, she landed herpandemic. I am proud to see Illinois join this initiative with Coursera,

dream job as a marketing lead at a company focused on inclusive

a company with strong ties to the University of Illinois, to make job-tech education — an opportunity that has led to stability in her life

relevant online learning available to help impacted workers re-enter

during the pandemic’s continued disruption.

the workforce.”*Covers the period from program launch to September 15, 2020

2020 Impact Report

20

SECTION 5

Creating Social Change

Social Impact Programs
Education is a critical tool for social change. Over the last four years, Coursera has fostered an initiative across 140 countries to provide learning fortens of thousands of refugees. Because of the transformational impact of this program, we’ve launched a series of new programs that continue tobenefit the lives of communities in need by partnering with nonprofits.

60

Nonprofit andcommunity partners

70K

Underserved
learners benefited

355K
Enrollments

1.7M

Learning hours

Refugee partners

Veteran partners

Works with refugees to build career skills and find workforce
opportunities in new communities during their challenging anddisruptive transition

Helps transitioning service members and military spouses, looking
to develop career skills through free access to job-relevant content
on Coursera

Justice Impacted partners

Underserved High School partners

Supports formerly incarcerated and justice-involved individuals by
delivering free skills training needed to prepare for employment
opportunities and re-entry into the community

Provides free access to content on Coursera for low-income
students, teachers, and staff in need of affordable and quality
learning materials“

As refugees, we are notallowed to work or study inIndonesia, and I could notfinish high school back inIran, which is why I am always
looking for different ways toutilize my free time in thebest way possible. Last year,
we heard about Coursera
through UNHCR Indonesia,
and I personally thought it
was an amazing way to keep
myself busy and increase myknowledge and skills.

Abdullah S.
Learner from
West Java, Indonesia*Covers period from program launch to September 15, 2020

2020 Impact Report21Driving the Quality of
Online Learning

2020 Impact Report

22

SECTION 6

Driving the Quality of Online Learning

Learner Ratings on Coursera

4.7/5

Average course rating

79%

Learners gave
their course a
5-star rating

75%

First-time learners
go on to enroll in
another course*

93%

Learners would
recommend Coursera
to a friend

99%

Enrollments are incourses with greaterthan a 4-star rating“

There’s no one metric that defines the“quality” of an education. However, as a
global leader in online learning, we atCoursera are uniquely positioned to lend
a hand in understanding how online
learning can and is transforming lives.

Insights from Drivers of Quality in Online Learning
Top Recommendations for Instructors**

Top Recommendations for Learners**

Help learners apply new skills
Hands-on projects, especially programming assignments and peer
review assignments, can drive 30% higher skill development.

Find the right fit
Learners who enroll in courses that match their interests andexperience level show the most skill growth.

Leverage in-browser experiences
Course completion rates in programming courses using in-browser
experiences are 20% higher than those with offline programming.

Make learning a habit
Short and spread out learning sessions lead to better learning
outcomes than bingeing content.

Ensure manageable course length
Courses that are roughly one month long have the highest
completion rates.

Be slow and steadyLearners who spend more time watching and reviewing videos
complete courses at higher rates than learners who skim and are
more likely to have beneficial career outcomes.

Chunk video content
Shorter videos help learners benefit from the increased flexibilityof online learning. Keep lectures under 10 minutes long to increase
lecture completion rates by 16% and increase learner satisfaction.
Provide opportunities for practice
Practice quizzes and in-video questions increase career outcomes,
skill development, and learner satisfaction.

Get a fast start
Learners who stay up to date with their deadlines for the first two
weeks are almost 2x more likely to remain engaged until course
completion.

Our new Drivers of Quality in Online
Learning Report looks across eight
years of learner data and nearly 200
million course enrollments to provide
actionable, data-driven insights
into how instructors and learners
can optimize their digital learning
experience and continue to drive thequality of learning forward.

Emily Glassberg Sands
Vice President of Data
Science

Incorporate social learning
Learners who participate in discussion forums early on are 25%
more likely to complete the course.

*Only counting learners who completed 1 year ago or more in order to give sufficient window to re-enroll **Coursera Drivers of Quality in Online Learning Report2020 Impact Report23Data Methodology Appendix

2020 Impact Report

24

SECTION 7

Data Methodology Appendix

Data Overview

Skills Methodology

The data used in this report is primarily drawn from Coursera enrollment data. Some statistics are reported cumulatively since thefounding of Coursera in 2012, while other statistics are reported for the one year period prior to the publication of this report: September
15, 2019 through September 15, 2020. When statistics reference “the past year,” this is the period to which they are referring.
At several points in the report, we mention growth. This is computed as year-over-year growth for the above-defined one year period
unless otherwise noted. Year-over-year growth is computed in the standard way (change divided by prior year total).

The Coursera Skills Graph maps the connections amongskills, content, careers, and learners on the Coursera
platform. As learners complete items in courses,
Coursera uses a patent-pending methodology todetermine learner skill growth and to compare learners’
skills to one another even when they have not taken thesame courses. The full details of this methodology canbe found in the whitepaper titled “Using a Glicko-based
Algorithm to Measure In-Course Learning.” An extensive
appendix of skills methodology is included in the annual
Global Skills Index report.

Learner Outcomes Survey Methodology
We send surveys to learners six months after completing a course asking respondents to report any outcomes they have received due to taking
Coursera content. We track career outcomes using a question that asks whether the respondent had any of the following outcomes:

Top Trending Skills
1

Got a promotion2

Got a pay increase

3

Found a new job

4Started a businessIn this report, we describe the trending skills of the lastyear among Consumer, Enterprise, Government, andCampus learners. We determine these trending skills byusing learner enrollment data and the Coursera Skills

5

Improved theircandidacy for
new jobs

6

Became better attheir current job

7

Picked a career path

Graph to know how many learners are interested inlearning each skill.

We consider promotion, pay increase, and finding a new job to be tangible outcomes. In the surveys, learners can state whether their goal forusing Coursera is career, education, or personal related (learners can have multiple goals). We report career outcomes conditional on the learnersaying their goal for using Coursera was to achieve career outcomes. For the Enterprise user surveys (Business and Government), we assume alllearners are intending to use the platform for career outcomes, and we do not condition the outcome statistics on the learners’ stated goals.

2020 Impact Report25Serving the world through learning26