Regency Plateau™ Series
Outdoor Decorative Gas Appliances

www.regency-fire.com

Owners &Installation Manual
MODELS: PTO30CFTPTO30ISTPTO30CKTWARNING: FOR OUTDOOR USE ONLYWARNING:WARNING - FOR YOUR SAFETY
If the information in these instructions What to do if you smell gas:
are not followed exactly, a fire •Shut off gas to the appliance.
or explosion may result causing •Do not try to light any appliance.
property damage, personal injury or •Extinguish any open flame.
loss of life.
•If odor continues, keep away from the appliance and immediately call your gas supplier or fire department.
WARNING:
Improper installation, adjustment, •Do not touch any electrical switch: do not use any phonealteration, service or maintenancein your building.
can cause injury or property damage. •Immediately call your gas supplier from a neighbour's
Read the installation, operating andphone.
maintenance instructions thoroughly •Follow the gas supplier's instructions.
before installing or servicing this •If you cannot reach your gas supplier, call the fire
equipment.
department.
Installation and service must be
WARNING:
performed by a qualified installer, Do not store or use gasoline or other flammable vapours
service agency or the gas supplier and liquids in the vicinity of this or any other appliance.
A LP-cylinder not connected for use shall not be
stored in the vicinity of this or any other appliance.
Tested by:

Installer: Please complete the details on the back coverand leave this manual with the homeowner.
Homeowner: Please keep these instructions for future reference.
919-013

FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4

07/13/11

To the New Owner:
Congratulations!
You are the owner of a state-of-the-art Outdoor Decorative Gas Appliance by REGENCY®. The
Plateau™ Series Outdoor Decorative Gas Appliance has been designed to provide you with all
the warmth and charm of a fire at the flick of a switch. The Plateau™ Series Outdoor Decorative
Gas Appliance has been approved by Warnock Hersey/Intertek for both safety and efficiency.
As it also bears our own mark, it promises to provide you with economy, comfort and security
for many trouble free years to follow. Please take a moment now to acquaint yourself with these
instructions and the many features of your Regency® decorative gas appliance.

DANGERCARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide
which has no odor.

X

Using it in an enclosed space can kill you.
X
X

Never use this appliance in an enclosed spacesuch as a camper, tent, car or home.

2

Regency Plateau™ Series Outdoor Gas FireplaceTABLE OF CONTENTSSAFETY LABELOPERATING INSTRUCTIONS

Copy of Safety Decal .....................................................4

Operating Instructions .................................................29
Lighting Procedure ......................................................29
Shutdown Procedure ...................................................29
First Fire ......................................................................29
Copy of Lighting Plate Instructions ..............................30

DIMENSIONS
Unit Dimensions - coffee table.......................................5
Unit Dimensions - Island table .......................................6
Unit Dimensions - Cocktail table....................................7

INSTALLATION
Important Message ......................................................8
Before You Start ............................................................8
General Safety Information............................................8
Installation Checklist .....................................................9
Locating Your Outdoor decorative gas appliance ..........9
Minimum Clearances to combustibles .........................10
High Elevation ............................................................. 11
Gas Line Installation .................................................... 11
Pilot Adjustment ........................................................... 11
Gas Pipe Pressure Testing .......................................... 11886 S.I.T. Valve Description......................................... 11
Aeration Adjustment .................................................... 11
Wiring Diagram ............................................................12
Gas Connection ..........................................................13
Conversion from Ng to Lp............................................14
LP Tank installation - Pto30cft only ..............................16
LP Tank Installation ....................................................17
PTO30IST/PTO30CKT ONly ......................................17
LP Tank removal ........................................................17
Switch connection........................................................18
Battery Install ...............................................................18
Table top Installation - coffee table unit .......................19
Table top installation ...................................................20
Glass crystal installation ............................................21
Optional volcanic stone Installation .............................22
Optional Log Set Installation........................................23
Optional glass surround Installation ............................25
Riser Installation ..........................................................26
Plateau table cover Installations ..................................28

Regency Plateau™ Series Outdoor Gas Fireplace

MAINTENANCE
Maintenance Instructions.............................................31
Switch replacement .....................................................32
Valve assembly replacement .......................................33
Digital fireplace control replacement ...........................34
Battery replacement ....................................................34

PARTS
Parts ............................................................................35

WARRANTY
Limited Warranty: ......................................................393

4001172Pression d'allimentation maximum
Pression d'allimentation minimum
Pression à la tubulure d'échappement élevée
Pression à la tubulure d'échappement basse
Grandeur de l'injecteur
Débit Calorifique maximum selon
Débit Calorifique minimum selon
l'altitude

14"
WC/C.E. (3.49 kPa)
11”
WC/C.E. (2.74 kPa)
10”
WC/C.E. (2.49 kPa)
6.4"
WC/C.E. (1.59 kPa)
#45
DMS
49,000 Btu/h(14.36 kW)
38,000 Btu/h(11.13 kW)
0-4500 ft/pi(0-1372 m)

386

386

C

B

Back Wall
A 17” (432mm)
Side Wall
B 17” (432mm)

Minimum Clearances to Combustibles /Degagement Minimum De Materiaux Combustibles

Duplicate S/N
Serial No./ No de serie

A

Ceiling
Pression d'allimentation maximum
C 45” (1143mm)
Pression d'allimentation minimum
Floor
Pression à la tubulure d'échappement élevéeD1” (25mm)
D
Pression à la tubulure d'échappement basse
Grandeur de l'injecteur
Débit Calorifique maximum selon
Débit Calorifique minimum selon
Made in Canada/ Fabrique au Canada
l'altitude

ÉQUIPÉ A L'UISINE POUR GAZ PROPANE
CONCU POUR ETRE POELE: Modéle PLATEAU SÉRIEDO NOT REMOVE THIS LABEL / NE PAS ENLEVER CETTE ÉTIQUETTE

Maximum supply pressure
Minimum supply pressure
Manifold pressure highManifold pressure low
Orifice size
Maximum input
Minumum input
Altitude

APPAREIL FONCTIONNANT AU NATURAL GASPROPANE GAS: Model PLATEAU SERIESCONCU POUR ETRE POELE: Modéle PLATEAU SÉRIE

Listed: OUTDOOR DECORATIVE GAS APPLIANCE / EXTÉRIEUR DÉCORATIFS APPAREIL À GAZ
Certified for/Certifiée pour: CANADA and U.S.A.
Tested to: ANSI Z21.97-2010 (US) / CR97-003 (CAN) / CAN / CGA-2.17-M91
NATURAL GAS: Model PLATEAU SERIES

Maximum supply pressure 14”
WC/C.E. (3.49 kPa)
Minimum supply pressure 5"
WC/C.E. (1.25 kPa)
Manifold pressure high
3.5"
WC/C.E. (0.87kPa)
Manifold pressure low
1.6"
WC/C.E. (0.40 kPa)
Orifice size
#25
DMS
Maximum input
50,000 Btu/h(14.65 kW)
Minumum input
30,000 Btu/h(8.79 kW)
Altitude0-4500 ft/pi(0-1372 m)

COPY OF SAFETY DECALNOTE: Regency® units are constantly being
improved. Check the label on the unit and if there isa difference, the label on the unit is the correct one.

PTO30CKT-NG

PTO30IST-NG

PTO30CKT-LP

PTO30IST-LP

For the State of Massachusetts, the appliancesindividual manual shut-off must be a t-handle
type valve.

FPI Fireplace Products International Ltd.
6988 Venture St.
Delta, BC, Canada V4G 1H4

For the State of Massachusetts, installation andrepair must be done by a plumber or gas fitter
licensed in the Commonwealth of Massachusetts.

For the State of Massachusetts, flexible connectors shall not exceed 36 inches in length.

919-015

Regency Plateau™ Series Outdoor Gas Fireplace4

The installation must conform with local codes or, in the absence of local codes, with CAN/CSA-B149.1, Natural Gas and Propane Installation Code or ANSI Z223.1/NFPA 54. The appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of
local codes, with the Canadian Electrical Code, CSA C22.1 or with the National Electrical Code, ANSI/NFPA 70. This appliance is only for use with the type of gas indicated on the rating plate . See owner's manual for details.
L'installation doit être conforme aux codes locaux ou, en l'absence de codes locaux, avec CAN/CSA-B149.1, gaz naturel et du propane ou du Code d'installation au ANSI Z223.1/NFPA 54.
L'appareil, une fois installé, doit être connecté électriquement à la terre conformément aux codes locaux ou, en l'absence de codes locaux, avec le Code canadien de l'électricité, CSA C22.1 ou avec le National Electrical Code, ANSI / NFPA 70.
MODEL:
Cet appareil est à utiliser uniquement avec le type de gaz indiqué sur la plaque signalétique. Voir le manuel du propriétaire pour les détails.
.
PTO30CFT-NG
PTO30CFT-LP

This is a copy of the label that accompanies each
Plateau Series Outdoor decorative gas appliance.
We have printed a copy of the contents here foryour review.

FOR OUTDOOR USE ONLY / POUR USAGE EXTÉRIEUR SEULEMENTNOT FOR USE WITH SOLID FUELS. /NE PAS UTILISER AVEC DES COMBUSTIBLES SOLIDE.
IF STORED INDOORS, DETACH AND LEAVE CYLINDER OUTDOORS /SI VOUS LE GARDER À L'INTÉRIEUR, DETACHER LE CYLINDRE ET LAISSER À L'EXTÉRIEUR

SAFETY LABELDIMENSIONSUNIT DIMENSIONS - COFFEE TABLE

20”(508mm)

12-13/16”(325mm)

43”(1092mm)

TOP VIEW

Floor to bottomof LP tank17-7/8”(454mm)

1” (25mm)

19-1/4”(490mm)

2-7/8”(73mm)

11LB TANK

2-1/16”(52mm)

3-5/8”(91mm)

2-9/16”(64mm)

1-3/8”(35mm)

38”(965mm)

11LB TANK

16-11/16”(423mm)

40-5/8”(1030mm)

FLOOR LEVEL-END VIEW

SIDE VIEW

NOTE: Optional glass surround shown

Regency Plateau™ Series Outdoor Gas Fireplace

5

DIMENSIONSUNIT DIMENSIONS - ISLAND TABLE

30-13/16”(782mm)11-7/8”(298mm)30-13/16”(782mm)11-7/8”(298mm)57-1/2”(1461mm)
1-5/8”(39mm)
6-3/16”(156mm)28-7/8”(733mm)3-1/8”(79mm)
Floor tobottom of LP
tank

20lb tank

1”(25mm)

20lb tank40-3/8”(1031mm)20-11/16”(525mm)Floor level

NOTE: For optional glass surround dimensions - see previous page.

6

Regency Plateau™ Series Outdoor Gas Fireplace

DIMENSIONS

783mm

13
30 16 "UNIT DIMENSIONS - COCKTAIL TABLE

1
57 2 "

13
30 16 "

1461mm

1072mm325mm

342 16 "

963mm

135mm

13
12 16 "

326.mm15
37 16 "

5
5 16 "

783mm

7
12 8 "TOP VIEW

1
49 8 "

1
29 4 "

1248mm

742mm

SIDE VIEW

END VIEWNOTE: Optional glass surround shown

Regency Plateau™ Series Outdoor Gas Fireplace

7

INSTALLATIONIMPORTANT MESSAGE
SAVE THESE
INSTRUCTIONSThe Plateau Series Outdoor Decorative Gas
Appliance must be installed in accordance withthese instructions. Carefully read all the instructionsin this manual first. Consult the "authority having
jurisdiction" to determine the need for a permit prior
to starting the installation. It is the responsibility of
the installer to ensure this decorative gas applianceis installed in compliance with manufacturers
instructions and all applicable codes.

BEFORE YOU START
Safe installation and operation of this appliancerequires common sense, however, we are requiredby the Canadian Safety Standards and ANSIStandards to make you aware of the following:

INSTALLATION AND REPAIR SHOULD
BE DONE BY AN AUTHORIZED SERVICEPERSON. THE APPLIANCE SHOULD
BE INSPECTED BEFORE USE AND AT
LEAST ANNUALLY BY A PROFESSIONALSERVICE PERSON. IT IS IMPERATIVETHAT CONTROL COMPARTMENTS,
BURNERS AND CIRCULATING AIRPASSAGEWAYS OF THE APPLIANCE
BE KEPT CLEAN.

ANY GUARD OR OTHER PROTECTIVE
DEVICE REMOVED FOR SERVICINGTHE APPLIANCE MUST BE REPLACEDPRIORTO OPERATINGTHE APPLIANCEWARNING: FAILURE TO INSTALL THISAPPLIANCE CORRECTLY WILL VOID
YOUR WARRANTY AND MAY CAUSE A
SERIOUS FIRE.
CHILDREN AND ADULTS SHOULD BE
ALERTED TO THE HAZARDS OF HIGH
SURFACE TEMPERATURES, ESPECIALLY THE DECORATIVE GAS APPLIANCE GLASS AND FACEPLATE, AND
SHOULD STAY AWAY TO AVOID BURNS
OR CLOTHING IGNITION.
THIS APPLIANCE SHALL BE USEDONLY OUTDOORS IN A WELL-VENTILATED SPACE AND SHALL NOT BE
USED IN A BUILDING, GARAGE OR ANYOTHER ENCLOSED AREA.

8

DO NOT USE THIS APPLIANCE IF
ANY PART HAS BEEN UNDER WATER.
IMMEDIATELY CALL A QUALIFIEDSERVICE TECHNICIAN TO INSPECTTHE APPLIANCE AND TO REPLACEANY PART OF THE CONTROL SYSTEM
AND ANY GAS CONTROL WHICH HAS
BEEN SUBMERGED UNDER WATER.

5) DO NOT SIT OR STAND ON DECORATIVEGAS APPLIANCE
6) To prevent injury, do not allow anyone who
is unfamiliar with the operation to use thedecorative gas appliance.
7) Wear gloves and safety glasses for protection
while doing required maintenance.
8) Maximum gas inlet pressure = 1/2 psig.

CLOTHING OR OTHER FLAMMABLE
MATERIAL SHOULD NOT BE PLACEDON OR NEAR THE APPLIANCE.
SOLID FUELS SHALL NOT BE BURNEDIN THIS APPLIANCE.
YOUNG CHILDREN SHOULD BE CAREFULLY SUPERVISED WHEN THEY ARE
IN THE SAME AREA AS THE APPLIANCE. TODDLERS, YOUNG CHILDRENAND OTHERS MAY BE SUSCEPTIBLE
TO ACCIDENTAL CONTACT BURNS. A
PHYSICAL BARRIERS IS RECOMMENDED IF THERE ARE AT RISK INDIVIDUAL
IN THE HOUSE. TO RESTRICT ACCESSTO A DECORATIVE GAS APPLIANCE
OR STOVE, INSTALL AN ADJUSTABLE
SAFETY GATE TO KEEP TODDLERS,YOUNG CHILDREN AND OTHER AT RISKINDIVIDUALS OUT OF THE ROOM AND
AWAY FROM HOT SURFACES.

GENERAL SAFETYINFORMATION
1) The installation must conform with local
codes or, in the absence of local codes, with
CAN/CSA-B149.1, Natural Gas and Propane
Installation Code or CAN/CSA-B149.2, Propane
installation code the Natural Gas Fuel Code,ANSI Z223.1/NFPA 54.
2) See general construction and assembly
instructions.The appliance should be enclosed.
3) The LP-gas supply cylinder to be used mustbe:(a)Constructed and marked in accordancewith the U.S. Department of Transportation(D.O.T.) Specifications for LP-Gas Cylinders,or the Standard for Cylinders, Spheres
and Tubes for Transportation of Dangerous
Goods and Commission, CAN/CSA-B339 asapplicable; (b)Provided with a listed overfillingprevention device; and(c)Provided with acylinder connection device compatible with theconnection for the appliance.
4) Inspect the burner before each use of theappliance for blockage and any signs ofdeterioration.

9) Under no circumstances should this appliancebe modified. Parts that have to be removed forservicing should be replaced prior to operating
this appliance.
10) Installation and any repairs to this applianceshould be done by a qualified service person.
A professional service person should be called
to inspect this appliance annually. Make it apractice to have all of your gas appliances
checked annually.
11) Under no circumstances should any solid fuels(wood, paper, cardboard, coal, etc.) be burnedin this appliance.
12) The appliance and its individual shutoff valve
must be disconnected from the gas supply
piping system during any pressure testing ofthat system at test pressures in excess of 1/2
psi (3.5kPa).
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shutoff valve during any pressure testingof the gas supply piping system at test pressuresequal to or less than 1/2 psi (3.5 kPa).
13) The appliance area must be kept clear andfree of combustible materials, (gases and otherflammable vapours and liquids).
It is highly recommended to protect theinterior from moisture (rain, snow). Coverthe enclosure opening when not in use. This
decorative gas appliance is only for use
with the type of gas indicated on the ratingplate. This decorative gas appliance is notconvertible for use with other gases, unless acertified kit is used.
14) Cover must be removed when burner is inoperation.
15) When not using appliance for extended periodsof time - turn off gas supply.
16) The 4 levelling legs or optional casters on thisappliance must not be removed. These are forsafety and must remain on the appliance.

Emissions from burning wood or gas could
contain chemicals known to the State ofCalifornia to cause cancer, birth defects orother reproductive harm.

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONINSTALLATIONCHECKLISTLOCATING YOUROUTDOOR DECORATIVE GAS APPLIANCE

1) Appliance is factory equipped for Natural Gas.
When using Propane, see LP conversion sectionin this manual. For LP - use a maximum 11
pound tank or direct hard pipe from an external
LP supply.

1) When selecting a location for your outdoor decorative gas appliance, ensure that the clearances aremet.
2) This appliance must be installed in an open-air situation with natural ventilation, without stagnant
areas, where gas leakage and products of combustion are rapidly dispersed by wind and naturalconvection.

2) Locate appliance:a) Refer to "Locating Your Outdoor decorative
gas appliance" sectionb) Clearances to Combustibles (Refer to"Clearances" section)3) Gas Connection - for ease of installation andgas connection, remove left side panel(one facing ON/OFF switch. Test for leaks..

3) Certain materials or items, when placed under or near the appliance, will be subjected to radiantheat and could become damaged.
4) Typically an outdoor space is not enclosed but, any enclosure in which the appliance is used shallcomply with one of the following:
An enclosure with walls on all sides, but at least one permanent opening at ground level and nooverhead cover.

4) Install 4 "AA" batteries into battery pack andreplace into battery compartment holder.
DO NOT USE A 9V battery.
5) Connect the ON/OFF switch wires to the switch.
6) Install standard and optional features. Refer tothe following sections:
a.
b.
c.
d.
e.
f.

Tabletop Installation
Glass Crystals
Volcanic Stone Installation (optional)
Log Installation (optional)
Glass Surround Installation (optional)
Weather Cover Installation

Within a partial enclosure that includes an overhead cover and no more that two walls.

7) Final check.
This includes:
1) Clocking the appliance to ensure the correct
firing rate (rate noted on label), after burning
appliance for 15 minutes.
2) If required, adjusting the primary air to ensurethat the flame does not carbon. First allow theunit to burn for 15-20 min. to stabilize.
CAUTION: Any alteration to the product thatcauses sooting or carboning that results in damage is not the responsibility of the manufacturer.

Within a partial enclosure that includes an overhead cover and more than two walls, the following
shall apply:•
At least 25% of the total wall area is completely open, and•At least 30% of the remaining wall area is open and unrestricted
30% or more in total of the remaining wallarea is open and unrestricted.

Open side at least 25% of total wall area

Regency Plateau™ Series Outdoor Gas Fireplace

9

INSTALLATIONMINIMUM CLEARANCES TO COMBUSTIBLES
The clearances listed below are Minimum distances unless otherwise stated:
A major cause of fires is failure to maintain required clearances (air space) to combustible materials. It is of the greatest importance that thisdecorative gas appliance be installed only in accordance with these instructions.
WARNING
Fire hazard is an extreme risk
if these clearances (air space) to combustible materials are notadhered to. It is of greatest importance that this decorative gas
appliance be installed only in accordance with these instructions.

Caution Requirements
The top, back and sides of the decorative gas applianceare defined by standoffs. The metal ends of thestandoff may NOT be recessed into combustible
construction.

Plateau Series Clearance Requirements
Clearance:

Dimension

A: Back wall17" (432mm)

Burner to back wall

B: Sidewall17" (432mm)

Burner to sidewall

C: Ceiling45" (1143mm)

Burner to Ceiling1

D : Floor

0"

D2: Floor1"(25mm)

Measured From:

When using supplied leveling legs or optional casters.
Unit Base to Floor

E: Alcove Width84"(2134mm)

Wall to Wall (Minimum)

F: Alcove Depth60" (1524mm)

Front to Back Wall (Maximum)

Notes:

0"

No Hearth Required

C
B

A

D

E

F

Alcove10

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATION
PLATEAU SERIES-NG SYSTEM
DATA
Max. Supply Pressure

14" WC (3.49 kpa)

Min. Supply Pressure

5" WC (1.25 kpa)

Manifold Pressure3.5" WC (0.87 kpa)

Manifold Pressure -Low

1.6" WC (0.40 kpa)

Orifice Size

#25 DMS

Minimum Input

30,000 Btu/h(8.79 kW)

Maximum Input

50,000 Btu/h(14.65 kW)

PLATEAU SERIES-LP SYSTEM
DATA
Max. Supply Pressure

14" WC (3.49 kpa)

Min. Supply Pressure

11" WC (2.73 kpa)

Manifold Pressure

10" WC (2.49 kpa)

Manifold Pressure-Low

6.4" WC (1.59 kpa)

Orifice Size

#45 DMS

Minimum Input

38,000 Btu/h(11.13 kW)

Maximum Input

49,000 Btu/h(14.36 kW)

HIGH ELEVATIONThis unit is approved for altitude 0 to 4500 ft. (CAN/CGA 2.17-M91).

Periodically check the pilot flames. Correct flame
pattern has two strong blue flames: 1 flowing
around the flame sensor and 1 flowing acrossthe burner (it does not have to be touching theburner).

BurnerFlame Sensor

Pilot

Ignitor1

GAS PIPE PRESSURETESTING
The appliance must be isolated from the gas supply piping system by closing its individual manual
shut-off valve during any pressure testing of thegas supply piping system at test pressures equal
to or less than 1/2 psig. (3.45 kPa). Disconnect
piping from valve at pressures over 1/2 psig.

Note: To properly check gas pressure, both
inlet and manifold pressures should bechecked using the valve pressure portson the valve.

For USA installations follow local codes and/or thecurrent National Fuel Gas Code, ANSI Z223.1.

1) Make sure the valve is in the "OFF" position.

Regency Plateau™ Series Outdoor Gas Fireplace

3

4

2

Since some municipalities have additional local
codes it is always best to consult with your local
authorities and the CAN/CGA B149 installation
code.

IMPORTANT: Always check for gas leaks witha soap and water solution or gas leak detector.
Do not use open flame for leak testing.

Manual high/low adjustment
Pilot adjustment
Outlet Pressure Tap
Inlet Pressure Tap
Pilot Outlet
Main Gas Outlet
Main Gas Inlet

Incorrect flame pattern will have small, probably
yellow flames, not coming into proper contact
with the rear burner or flame sensor.

The manifold pressure is controlled by a regulator
built into the gas control, and should be checkedat the pressure test point.

NOTE: A shutoff / dante valve should be supplied in or near the unit (or as per local codes)
for ease of servicing this appliance.

1)
2)
3)
4)
5)
6)
7)

Note: If you have an incorrect flame pattern,
contact your Regency® dealer for further
instructions.

GAS LINE
INSTALLATION

When using copper or flex connectors use only
approved fittings. Always provide a union so thatgas lines can be easily disconnected for servicing.
Flare nuts for copper lines and flex connectors areusually considered to meet this requirement.

886 S.I.T. VALVEDESCRIPTIONPILOT ADJUSTMENT

2) Loosen the "IN" and/or "OUT" pressure tap(s),turning counterclockwise with a
1/8" wide flat screwdriver.

7

5
6

AERATION ADJUSTMENT

3) Attach manometer to "IN" and/or "OUT" pressuretap(s) using a 5/16" ID hose.

The burner aeration is factory set but may needadjusting due to either the local gas supply or
altitude. Open the air shutter for a blue flame orclose for a more yellow flame.

4) Light the pilot and turn the valve to "ON" position.

Minimum Air Shutter Opening:5) The pressure check should be carried out withthe unit burning and the setting should be within
the limits specified on the safety label.

Fully Closed
1/2"

6) When finished reading manometer, turn off thegas valve, disconnect the hose and tighten thescrew (clockwise) with a 1/8" flat screwdriver.
Note: Screw should be snug, but do not overtighten.

NG
LP

Note: Any damage due to carboning resulting
from improperly setting the aeration
controls is NOT covered under warranty.

11

INSTALLATIONWIRING DIAGRAMThis appliance does not require a 120V A.C. supply for operation.

0.886.001
Proflame Valve

Standard Main On/Off Switch
or Optional Wall Switch

Important: The AA batteries in the battery pack operate the burner switch. If the batteries become weak they will need to be replaced with quality alkaline batteries. This unit will not operate without AA batteries.

12

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONGAS CONNECTION
1) Remove end panel (end with the ON/OFF switch). Panels are held in placeby magnets. Place panel on a soft clean surface.

3) Connect gas line..

Gas connection@ unit4) Check all gas connections (both valve train & propane tank or NG
source) under normal operating pressure, for leaks, with soapy water.
NOTE: If soap bubbles, this would indicate a gas leak.
5) Reverse steps 1 & 2.

2) Remove long side panel (left panel if you are facing end with ON/OFF
switch) to access the 3/8" fitting to the gas control.

Regency Plateau™ Series Outdoor Gas Fireplace

13

INSTALLATIONCONVERSION FROM NG TO LP
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTERIF IN DOUBT DO NOT DO THIS CONVERSION !!
Each Kit contains one LP Conversion Kit

4) Remove burner orifice with a 1/2" wrench. Use another wrench to hold on
to the elbow behind the orifice. Discard orifice.

Conversion Kit # 376-972 Contains:
Qty.
Part #
Description
1904-655
Burner Orifice #45
1
904-529
5/32" Allen Key
1
918-590
Decal "Converted
to LPG"1
908-528
Red "LP" label
1911-009
Hi/Lo conversion LP For 886
1
911-089
Propane Hose & Regulator 48 in.
1
919-000
Instruction Sheet
1) Shut off the gas and allow unit to cool to room temperature.

5) Pull off the pilot cap to expose the pilot orifice. Using a 5/32" allen key,remove pilot orifice and replace with LP pilot orifice.

2) Remove burner buy removing 6 screws in locations shown below. If glass
crystals are installed, move the crystals out of the way to reveal screws.

3) Slide the burner to the left, away from the pilot assembly and lift out.

6) Re-install pilot cap.
7) Reinstall burner assembly.
8) Adjust aeration accordingly.- see aeration adjustment section manual for
details.

Burner orifice14

Pilot Cap

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATION
9) Remove end panel (panel w/ switch) from unit.

14) Remove NG gas line, if installed - replace with LP regulator and quickconnection.

Gas connection@ unit15) Check all gas connections (both valve train & LP tank) under normal
operating pressure, for leaks, with soapy water.

10) Remove two screws to remove valve cover panel.

NOTE: If soap bubbles, this would indicate a gas leak.
16) Install LP tank (see LP tank installation in this manual).
17) Check inlet and outlet pressures.
18) Check operation of flame control.

11) Remove Hi/Lo pressure regulator by removing 2 screws as shown below.
Reverse steps to install LP pressure regulator.

HI/LO pressure
regulator

12) Attach the label “This unit has been converted to LPG” near or on top of
the serial # decal.
13) Replace yellow “NG” label with red “LPG” label.

Regency Plateau™ Series Outdoor Gas Fireplace

15

INSTALLATIONLP TANK INSTALLATION - PTO30CFT ONLY
NOTE: Max tank size 11lb.
1) Remove end panel (opposite end of switch panel),.

2) Remove long side panel (left panel if facing ON/OFF switch end), to access the 3/8" fitting to the gas control.

5) Connect the LP regulator quick connect to the tank.

Gas connection@ tank3) Loosen butterfly bolt to allow LP tank to be seated on the holder.

7) Check all gas connections (both valve train & LP tank) under normal
operating pressure, for leaks, with soapy water.
NOTE: If soap bubbles, this would indicate a gas leak.

IMPORTANT:PTO30 CFT (Coffee table only)
To avoid tank pressure regulator freezing - when using an 11LB LP tank,
it is recommended the appliance is run on low (turned down 30%).
4) Seat tank on tray and tighten butterfly bolt to secure tank to tray.

WARNING!
When using a LP tank - a minimum 1”(25mm) gap must be maintainedat all times, between the floor and base of unit.
(Refer to owners manual)919-031

16

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONLP TANK INSTALLATION
PTO30IST/PTO30CKT ONLY
NOTE: Max tank size 20lb.

LP TANK REMOVAL
1) Remove end panel (opposite end of switch panel).

1) Remove end panel (opposite end of switch panel).
2) Slide out LP gas tank by pulling from handle on slide out tray.

3) Undo butterfly bolt to allow LP tank to be seated on the holder.

2) Ensure tank is fully closed. Disconnect gas line.

4) Place LP tank onto slide out try and screw in butterfly bolt to securetank.

3) Slide out LP gas tank by pulling from handle on slide out tray.
NOTE: DO NOT SLIDE OUT TANK BY GRASPING FROM TOP OF TANK.

Butterfly bolt5) Push tank in from the bottom.
DO NOT PUSH IN FROM THE TOP OF THE TANK.
6) Connect the LP regulator quick connect to the tank7) Check all gas connections (both valve train & propane tank) under normal operating pressure, for leaks, with soapy water.
NOTE: If soap bubbles, this would indicate a gas leak.

Slide out handle
4) Undo butterfly bolt to release tank.
5) Refill tank and reinstall by reversing steps.

Gas connection@ tankWARNING!
When using a LP tank - a minimum 1”(25mm) gap must be maintainedat all times, between the floor and base of unit.
(Refer to owners manual)919-031

Regency Plateau™ Series Outdoor Gas Fireplace

Butterfly bolt
17

INSTALLATIONSWITCH CONNECTION
1) Remove the end panel (side with switch assembly mounted on it) from unit.

BATTERY INSTALL
1) Remove left side (with switch assembly) end panel from unit.
2) Pull down battery compartment - located below the DFC panel.

Battery compartment
2) Connect 2 wires to the switch.
3) Install 4 - AA batteries and reverse steps.

3) Replace panel.

18

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONTABLE TOP INSTALLATION - COFFEE TABLE UNIT
Before installation,stainless steel must be handled and cleaned as per instructions noted below:

Stainless Steel Table Top• Stainless table top must be inspected for scratches and dimples prior to installation. All claims to be recorded at this time.
Claims for damage after installation will not receive consideration.
• To protect the finish during installation and handling - cotton gloves MUST be worn at all times while handling the panels (even whenremoving protective coating).
•Stainless table top will discolor a little during normal operation.
This is normal and should not be considered a defect.
All hand and finger marks MUST be cleaned off with a soft cloth and a stainless steel cleaner. Most stainless steel cleaners leave a film/*residueon the surface of the panels. Use an ammonia based cleaner (ie. glass cleaner) to remove this film before applying heat to the unit.
Failure to do this will result in burn stains on table top which you will be unable to remove.
Not protected by product warranty.
All hand and finger marks MUST be cleaned off with a soft cloth and a stainless steel cleaner. Most stainless steel cleaners leave a film/*residueon the surface of the panels. Use an ammonia based cleaner (ie. glass cleaner) to remove this film before applying heat to the unit.
Failure to do this will result in burn stain on panels which you will be unable to remove. This is not a warranty item.
NOTE: These instructions apply to both the stainless steel and sunset
bronze table tops.

3) To remove - reverse steps.

1) Place table top over completed unit.

Final Install
2) Place end caps over pilot and opposite end to complete installation.

End Caps

Regency Plateau™ Series Outdoor Gas Fireplace

19

INSTALLATIONTABLE TOP INSTALLATION(FOR ISLAND AND COCKTAIL UNITS ONLY)()
Table Top Components.
6

Tiles 19-1/8" x 11-3/4"

2

Tiles 7" x 11-3/4"

8

Filler Brackets.

1

Table Top Frame

1

Inner frame5) Install tiles - starting with 4 corner tiles.

NOTE: TAKE CARE WHEN HANDLING AND INSTALLING TILES.
TILES TO FREE FLOAT _ DO NOT GLUE TILES TO TABLE TOP.
1) Install the end caps (found in the manual pack) at each end and securewith 2 phillips screws found in manual pack.

2) Place table top frame on top of unit - finished edge with return face up.

6) With 4 corner tiles are in place - install center tiles.

7) Install - 2 smaller end tiles to complete tile installation.
3) Line up holes from table top frame with holes on unit - secure with 2screws at each end - locations shown below

4) Place the 8 filler brackets on the table top as shown - before installingtiles.
NOTE: Filler brackets are used to fill the gaps between each tile.

8) With all tiles installed - install inner frame to finish installation.

Filler Brackets

20

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONGLASS CRYSTAL INSTALLATION
Evenly spread the Glass Crystals or optional Ceramic Spa Stones over the burner. Ensure the crystals (or stones) do not overlap too much as
this will effect the flame pattern.
IMPORTANT NOTE:
Only the supplied approved Glass Crystals and Ceramic Spa Stones are to be used with these fireplaces. Use of any other type of glass crystals
or stones can alter the unit's performance, any damage caused by the use of any unapproved glass or stones will not be covered under warranty.
When using Ceramic Spa Stones DO NOT cover burner ports or pilot light that lead to pilot flame. Ensure the crystals or stones do not overlap
excessively as this will effect the flame pattern.
BURNER PACKAGES
Unit*Glass Crystals

HZ54E / HZ54EPV

3 lbs

Ceramic Spa Stones
1 lb Glass + 2 packages (140 spa stones)

HZ42 / HZ42E

2 lbs

1 lb Glass + 1 package (70 spa stones)

HZ42ST / HZ42STE
HZ42STEPV

2 lbs

1 lb Glass + 1 package (70 spa stones)

HZ30E **

1 lb

1 lb Glass + 1 package (70 spa stones)**

HZI234E ***3/4 lb

3/4 lb Glass + 1 package 70 spa stones)***HZI390E/ HZI390EB *7 lbs [4lbs burner+3lbs firebox]

2 lb Glass + 1 package (70 spa stones)

HZO42/HZO42 (AUS)

3 lbs

Not Approved

L676S

1 lb

1 package = (70 spa stones)

P33S/P33SE ****

1 lbs

1 package = (70 spa stones)****

PTO30 */ Plateau Series

10 lbsNot Approved

U32S / U32SE

1 lb

1 package = (70 spa stones)

E33S

1 lb

1 package = (70 spa stones)

NOTE: * Glass Crystals are available in 1lb and 5lb bags. All units come standard with Cobalt Blue glass crystals except:* HZO42 comes with Copper glass crystals,* HZI390E, HZI390EB, PTO30 & Plateau Series do NOT include glass crystals with units. Must purchase separately.
• 1 Ceramic Spa stone package contains 70 stones• 1 Ceramic Garden stone package contains 50 stones** Recommended - use only 40 of the 70 ceramic stones on the HZ30E burner.
*** Recommended - use only 24 of the 70 ceramic stones on the HZI234E burner.
**** Recommended - use only 50 of the 70 ceramic stones on the P33S/P33SE burner.

Glass Crystals shown on Burner
For Units HZ54E, HZ54EPV, HZ42ST, HZ42STE, HZ42STEPV,HZI234E, HZ42E, HZ42, HZ30E only

Glass Crystals shown on Burner
For Units HZO42, HZO42 (AUS) PTO30, Plateau Series only

Glass Crystals shown on Burner
For units P33S, P33SE, L676S, U32S, U32SE, E33S only

Regency Plateau™ Series Outdoor Gas Fireplace

Optional Ceramic Spa Stones + Glass Crystals shown on burner.
For Units HZ54E, HZ54EPV, HZ42ST, HZ42STE, HZ42STEPV,HZI234E, HZ42, HZ42E, HZ30E only

Glass Crystals (7 lbs) shown on Burner and Firebox Floor
For Units HZI390E, HZI390EB only

Optional Ceramic Spa Stones shown on burner.
For units P33S,P33SE L676S, U32S, U32SE, E33S only

21

INSTALLATIONOPTIONAL VOLCANIC STONE INSTALLATION

Evenly spread the glass crystals and volcanic stones over the burner. Ensure the stones do not overlap too much as this will effect the flame
pattern.
IMPORTANT NOTE:
Only the supplied approved Volcanic Stones are to be used with these fireplaces. Use of any other type of stones can alter the unit's performance,
any damage caused by the use of any unapproved glass or stones will not be covered under warranty.
When using Volcanic Stones DO NOT cover burner ports or pilot light that lead to pilot flame. Ensure the stones do not overlap excessively as thiswill effect the flame pattern.
OUTDOOR VOLCANIC STONE BURNER PACKAGES
Unit

Volcanic Stones
Ivory/Tan

HZO42/HZO42 (AUS)

Volcanic Stones
Slate/Grey

35 stones w/3lbs glass

35 volcanic stones w/3lbs glass

PTO30 */ Plateau Series 50 stones w/5lbs glass

50 volcanic stones w/5lbs glass

NOTE: * Basalt Volcanic stones are measured by weight not quantity. Each bag contains 15lbs of stones, however the exact quantity andsize will vary.
Size varies between 2" - 3".

Volcanic Stones + Glass Crystals
For the PTO30 & Plateau Series
only

Volcanic Stones Ivory /Tan + Glass Crystals
For the HZO42 & HZO42AUS
only

Volcanic Stones Slate /Grey + Glass Crystals
For the HZO42 & HZO42AUS
only

22

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONOPTIONAL LOG SET INSTALLATION

Read the instructions below carefully and refer to theimages. If the logs are broken do not use the unit until
they are replaced.
Broken logs can interfere with pilot operation.

A
D

Improper positioning of the logs may create carbon build-up
and can alter the unit's performance which is not covered
under warranty.

B

Log kit # 326-930 contains the following pieces:
Description
Log A
Log B
Log C
Log D
Log E
Log F

E

C

F

Diagram 1

1) Install log A as shown below. Orient the log in the same way and in a similar location on the right side of the burner as shown in Diagram 2.

A
Diagram 2
2) Install log D on the burner as shown below. Orient the log in the same way and in a similar location on the right side of the burner as shownin Diagram 3.

D
Diagram 3
3) Install log E on the burner as shown below. Orient log E across log D in the same way and in a similar position as shown in Diagram 4.

D
E
Regency Plateau™ Series Outdoor Gas Fireplace

Diagram 4

23

INSTALLATION
4) Install log B on the left side of the burner as shown below. Orient log B in the same way and in a similar position as shown in Diagram 5.

B
Diagram 55) Install log F on the burner as shown below. Orient log F across log A in the same way and in a similar position as shown in Diagram 6.

F
Diagram 6
6) Install log C on the left side of the burner as shown below. Orient log C in the same way and in a similar position as shown in Diagram 7.

C
Diagram 7

Final Install

24

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATIONOPTIONAL GLASS SURROUND INSTALLATION
1) Remove metal fasteners from the corner brackets.

5) Use supplied spacer tool to determine where the bottom bracket shouldbe place and secured.

2) Assemble the 4 pieces of the glass surround and fasten together with
4 corner top brackets and supplied nylon fasteners as shown below.

Bottom Bracket

Spacer tool

Top Bracket

Nylon fasteners

3) Using a flat screwdriver, secure 4 top corner brackets with nylon
fasteners in each corner, bracket should be flush with the top of glass
as shown below.

6) Secure bottom corner brackets with nylon fasteners in each corner.
Glass should be raised up 3/4" in bracket as shown below.
Insert nylon fastener
here.

Nylon fasteners

4) After the 4 top bracket are installed -flip over and place on a soft surface.
Install the 4 bottom brackets.

3/4"7) Place assembled glass surround on table top - ensure glass is centeredon the table top. Once in correct position, lift up one end, apply double
sided tape that has been cut to size, to the bottom of the brackets.
Repeat process on other end. Press down firmly from to secure glass
surround in position. Use care not to scratch surfaces.

Regency Plateau™ Series Outdoor Gas Fireplace

25

INSTALLATIONRISER INSTALLATION(TO CONVERT ISLAND INTO COCKTAIL TABLE)
A riser may be installed at the base of the island table to convert it into a
cocktail table.

5) Install the 4 adjustable rubber feet into the bottom of the island riser.
Seat all the way in and hand tighten.

1) If the unit is already assembled - remove the glass surround and table
top.
2) Remove the two end panels and LP tank - if installed (see LP tank remove section in installation manual). If the unit is connected to a natural
gas line, disconnect the gas.

6) Place the island unit frame on top of the riser - lining up the screw holes
and ensure the drain tube is through the riser drain hole.

3) Remove the end panels and long side panels, place on a clean soft
surface.

7) If using unit with a natural gas connection, position riser with gas line
knockouts over gas supply connection - unless using the LP tank.
4) Remove the 4 adjustable rubber feet form the bottom of the island unit
and transfer to the bottom of the riser.

On the riser, remove panels by grasping bottom and lift backwards, place
on a soft clean surface.

Knockouts

26

Regency Plateau™ Series Outdoor Gas Fireplace

INSTALLATION
5) Install 12 screws in locations shown below to secure island frame toriser base.

5) Reinstall LP tank and reconnect or reconnect NG gas line.
Reinstall panels, table top and glass surround and glass crystals to complete installation.

Regency Plateau™ Series Outdoor Gas Fireplace

27

INSTALLATION
PLATEAU TABLE COVER INSTALLATIONSDINING LEAF
For all units:

GLASS SURROUND COVER
For all units with glass surround installed:

1) Place the dining leaf cover over the burner of the unit when not in use.

1) Place the weather cover over the glass surround when not in use.

WEATHER COVER
For all units:
1)Place the weather cover over the entire table - when not in use.

28

CAUTION:
Never start the unit with the cover on.
Let the unit cool before installing the cover.
Turn off gas supply to unit before installing cover.

Regency Plateau™ Series Outdoor Gas Fireplace

OPERATING INSTRUCTIONSINSTALLATIONOPERATING
INSTRUCTIONS
1) Read and understand these instructions before
operating this appliance.
2) Check to see that all wiring is correct andenclosed to prevent possible shock.
3) Check to ensure there are no gas leaks.
4) Verify log placement. If the pilot cannot beseen when lighting the unit, the logs have been
incorrectly positioned.
5) The unit should never be turned off, and on
again without a minimum of a 60 second wait.

FIRST FIRE
The first fire in your decorative gas appliance is partof the paint curing process. To ensure that the paintis properly cured, it is recommended that you burnyour decorative gas appliance for at least one (1)hour the first time you use it.
When first operated, the unit will release an odour
caused by the curing of the paint, the burning off of
any oils remaining from manufacturing.
The glass surround may require cleaning after theunit has cooled down.

DO NOT ATTEMPT TO CLEAN THE
GLASS WHILE IT IS HOT.

LIGHTING PROCEDURE
1) Turn on ON/OFF switch.
2) After approximately 4 seconds the spark ignition system will spark for 60 seconds to lightthe main burner.
3) The unit will turn on.
Note: The first try for ignition will last approximately
60 seconds. If there is no flame ignition (rectification) the board will stop sparking for approximately 35 seconds. After wait time , the board
will start second try for ignition by sparking for
approximately 60 seconds . If there is still no
positive ignition the board will go into lock out.
The system will need to be reset as follows:a) Turn the system off using ON/OFF switch.
b) After approximately 2 seconds turn on ON/
OFF switch.
c) Unit will repeat step 2.

SHUTDOWNPROCEDURE
1) Turn ON/OFF switch.
2) If service is to be performed - you must disconnect the battery pack.

Regency Plateau™ Series Outdoor Gas Fireplace

29

OPERATING INSTRUCTIONSCOPY OF LIGHTING PLATE INSTRUCTIONS
The lighting plate is located on the underside of the front access panel in the unit.

FOR YOUR SAFETY READ BEFORE LIGHTINGThis appliance must be installed in accordance with local codes, if any;
if none, follow the National Fuel Gas Code, ANSI Z223.1/NFPA 54, orNatural Gas and Propane Installation Codes, CSA B149.1.

WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life. Improper installation, adjustment,
alteration, service or maintenance can cause injury or property damage. Refer to the owner’s
information manual provided with this appliance. For assistance or additional information
consult a qualified installer, service agency or gas supplier.
AVERTISSEMENT. Quiconque ne respecte pas à la lettre les instructions dans la présente noticerisquede déclencher un incendie ou une explosion entraînant des dommages, des blessures ou
la mort.
Une installation, d'ajustement, de modification, de service ou d'entretien peut provoquer
des blessures ou des dommages matériels. Reportez-vous au manuel du propriétaire del'information fournie avec cet appareil. Pour obtenir de l'aide ou des informations supplémentaires consulter un installateur qualifié, une agence de service ou fournisseur de gaz.
A) This appliance is equipped with an ignition device which automatically lights the pilot.
Do not try to light the pilot by hand.
B) BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS- Do not try to light any appliance.
- Do not touch any electric switch, do not use any phone in your building.
- Immediately call your gas supplier from a neighbours phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.
C) Do not use this appliance if any part has been under water. Immediately call a qualified service
technician to inspect the appliance and replace any part of the control system and any
gas control which has been underwater.
A) Cet appareil est muni d’un dispositif d’allumage qui allume automatiquement la veilleuse.
Ne tentez pas d’allumer la veilleuse manuellement.
B) AVANT DE FAIRE FONCTIONNER, reniflez tout autour de l’appareil pour déceler une odeurde gaz. Reniflez près du plancher, car certains gaz sont pluslourds que l’air et peuvent
s’accumuler au niveau du sol.
QUE FAIRE SI VOUS SENTEZ UNE ODEUR DE GAZ :• Ne pas tenter d’allumer d’appareil• Ne touchez à aucun interrupteur; ne pas vous servir des téléphones se trouvant dans lebâtiment.
• Appelez immédiatement votre fournisseur de gaz depuis un voisin. Suivez les
instructions du fournisseur.
• Si vous ne pouvez rejoindre le fournisseur, appelez le service des incendies
C) N’utilisez pas cet appareil s’il a été plongé dansl’eau, même partiellement. Faites inspecter l’appareil par un technicien qualifié et remplacez toute partie du système de contrôle et toute commande qui ont été plongés dans l’eau.

CAUTION: Hot while in operation. Do not touch. Severe Burns may result. Due to high surface
temperatures keep children, clothing and furniture, gasoline and other liquids having flammablevapors away. Keep burner and control compartment clean. See installation and operating
instructions accompanying appliance.

LIGHTING INSTRUCTIONS
1) Turn on ON/OFF switch
2) After approximately 4 seconds the spark ignition system will spark for 60 seconds to light the mainburner.
3) The unit will turn on.
Note: The first attempt to ignition will last approximately 60 seconds. If there is no flame ignition (rectification) the board will stop sparking for approximately 35 seconds. After this wait time, the board will start a
second try for ignition by sparking for approximately 60 seconds. If there is still no positive ignition after thesecond attempt the board will go into lock out.
The system will need to be reset as follows (after going into lock out mode):a) Wait 5 minutes - turn the system off using ON/OFF switch.
b) After approximately 2 seconds turn on ON/OFF switch or press ON/OFF button if using optional
remote.
c) Unit will repeat step 2.
1) Appuyez le bouton ON / OFF
2) Attendre 4 secondes. Le système d’allumage produira des étincelles pendant 60 secondes afin d’amorcer
le brûleur principal.
3) Les flammes s’allumeront.
Remarque : Au premier allumage, le système tente d’allumer les flammes pendant 60 secondes. Si l’essai est
infructueux, le système fait une pause de 35 secondes. C’est ce qu'on appelle l'étape de rectification. Ce délaiécoulé, le système tente à nouveau d'allumer les flammes en produisant des étincelles pendant 60 secondes.
Si les flammes ne s’allument toujours pas, le système se met en mode verrouillage.
Il faut alors le réinitialiser en suivant les étapes ci-dessous (pour le déverrouiller) :a) Attendre 5 minutes et éteindre l’appareil en réglant l’interrupteur à la position « OFF »;b) Attendre 2 secondes et rallumer le système à l’aide de l’interrupteur ou de la télécommande.
c) L'unité répétera l'étape 2.

TO TURN OFF GAS APPLIANCE
1)
2)

Turn off ON/OFF switch
If service is to be performed - you must disconnect power to the unit, from the battery pack, refer tomanual.

1)
2)

Appuyez sur le bouton ON / OFF
Si le service est effectuée, vous devez débrancher l'appareil, du bloc-piles, voir le manuel d'instruction
pour plus de détails.

DO NOT REMOVE THIS INSTRUCTION PLATE

30

918-628b

Regency Plateau™ Series Outdoor Gas Fireplace

MAINTENANCE
MAINTENANCE INSTRUCTIONS
1) Always turn off the gas valve and unplug the batteries before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment
clean by brushing and vacuuming at least once a year. When cleaning the logs, use a soft clean paint brush as the logs are fragile and easily damaged.
2) Clean off leaves etc. before burning.
3) Clean appliance with a damp cloth (never when unit is hot). Never use an abrasive cleaner. The glass should be cleaned with a outdoor decorative gas
appliance glass cleaner.
4) Hand and finger marks should be cleaned off with a soft cloth and a stainless steel cleaner. Most stainless steel cleaners leave a film/
residue on the surface of the panels. Use an ammonia based cleaner (ie. glass cleaner) to remove this film before applying heat to the unit.
Failure to do this will result in burn stains on panels which you will be unable to remove.
5)

Make a periodic check of burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are
steady; not lifting or floating. If there is a problem, call a qualified service person.

6) The appliance must be inspected before use, and at least annually, by a qualified field service person, to ensure that the flow of combustion and ventilation
air is not obstructed.
7) Do not use this appliance if the valve and/or electronic components have been or are submerged under water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the control system and any gas control which has been under water. This is not covered under theterms of the warranty policy.

8) Verify operation after servicing.

Regency Plateau™ Series Outdoor Gas Fireplace

31

MAINTENANCESWITCH REPLACEMENT
1) Remove the end panel (side with switch assembly mounted on it) from unit.

2) Remove 2 wire from the switch.

3) Remove 2 screws from switch cover to release switch.

4) Replace switch and reverse steps.

32

Regency Plateau™ Series Outdoor Gas Fireplace

MAINTENANCEVALVE ASSEMBLY REPLACEMENT
Turn the unit off and allow to cool to room temperature.

8) Manuover valve assembly up and out.

1) Remove burner buy removing 6 screws in locations shown below.

2) Slide the burner to the left and lift out.
9) Replace gasket if required.
10) Replace with new valve assembly.
11) Install Hi/Lo extension knob removed in step 6.
12) Reverse step 6-1 to reinstall.

3) Turn off gas supply and remove flex connection at valve.
4) Remove orange EV1 wire connected to the gas valve.
5) Remove green EV2 wire connected to the gas valve.
6) Remove HI/LO extension knob.
Hi/Lo
Extension

EV2
EV1
groundFlamesensor7) Remove 10 screws in locations shown below to remove valve tray.

Regency Plateau™ Series Outdoor Gas Fireplace

33

MAINTENANCEDIGITAL FIREPLACE CONTROL REPLACEMENT
1) Remove left side (with switch assembly) end panel from unit.

4) Disconnect spark electrode wire.
Disconnect flame sensor (red)Disconnect ground.
Disconnect wire harness.

FlamesensorSpark Electrode

GroundWire harness

5) Remove 4 screws to remove DFC box.
6) Replace with new DFC box and reverse steps 5-1.
2) Remove two screws to remove valve cover panel in locations shown below.

BATTERY REPLACEMENT
1) Remove left side (with switch assembly) end panel from unit.
2) Pull down battery compartment - located below the DFC panel.

3) Remove two screws to swing down DFC box.

Battery compartment
Battery pack3) Replace 4 - AA batteries and reverse steps.

34

Regency Plateau™ Series Outdoor Gas Fireplace

PARTS LISTPARTSPart #
1

2

4
6

Part #

Description*Fireglass crystals - Blk

376-526

Burner Assembly LP/NG

946-775

911-006

Pilot Assembly - NG

946-776*Fireglass crystals - Copper

911-007

Pilot Assembly - LP

946-777*Fireglass crystals -Starfire

376-574/P

Valve Assembly - NG

946-778*Fireglass crystals - Colbalt Blue376-574/P

Valve Assembly - LP

911-004

Valve Only - NG

*Glass crystals in 5lb bags - 2 required
6376-932

Glass Surround

Valve Only - LP

940-374/P

Tempered Glass (LG)904-951

Orifice #25 - NG

940-375/P

Tempered Glass (SM)904-655

Orifice #45 - LP

376-027

Glass connectors

Table top frame

904-952

Nylon fastner376-902

Tile set - Slate

911-012

Ignition Board

376-903

Tile set - Brown

326-930

Log Set376-522

Island riser

919-013Manual911-005
3

Description

376-900

7

8

6

7

1

2
3
5

4

8

Regency Plateau™ Series Outdoor Gas Fireplace

35

NOTES

36

Regency Plateau™ Series Outdoor Gas Fireplace

NOTES

Regency Plateau™ Series Outdoor Gas Fireplace

37

NOTES

38

Regency Plateau™ Series Outdoor Gas Fireplace

WARRANTY

Regency® Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly
before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited warranty to the original purchaser of a Regency® Product. This warranty
is not transferable.
Limited Warranty:

The gas valve, burner tube, pilot assembly, flame sensor, electrode, control modules, switches and wiring for battery compartment are all covered for (2) two years on parts and (1) one yearon subsidized* labor only against defect in manufacture, from date of purchase.
Ceramic logs, volcanic stones, glass crystals, and tempered glass wind shield carry a (1) one year warranty against manufacturing defect, on parts, with no labor allowance, from date ofpurchase.
Special finishes such as stainless steel components are not covered against environmental damage including corrosion, misuse, cleaning or handling issues that cause discoloration. To
receive consideration any damage claim against stainless steel components must be submitted at the time of installation. Damage from abrasive cleaners and discolouration to stainlesscomponents caused by heat, are not covered under warranty. Damage reported after installation will not be covered.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid only with a receipt. Any item shown to
be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent provided that thedefective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and evaluated for manufacturer
defect.
The authorized selling dealer is responsible for all in-field service work carried out on your Regency® product. FPI will not be liable for results or costs of workmanship from unauthorized
service persons or dealers.
At all times FPI reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, purchase date,serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
Batteries are not covered under warranty policy.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit once manufactured. ie. as
products evolve, field modifications or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence or problems
caused by environmental or geographical conditions, inadequate ventilation.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Malfunction | damage of this appliance due to mother nature (wind, rain, snow, etc.) is not covered under the terms of the warranty policy.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from FPI, may create a danger and nullify yourwarranty on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.

Regency Plateau™ Series Outdoor Gas Fireplace

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Installer: Please complete the following information
Dealer Name & Address: _________________________________________________________________________________________________________________
Installer: ___________________________________________________________
Phone #: ___________________________________________________________
Date Installed: ______________________________________________________
Serial No.: __________________________________________________________

Regency, Regency Plateau are registered trademarks of FPI Fireplace Products International Ltd.
© Copyright 2011, FPI Fireplace Products International Ltd. All rights reserved.

Printed in Canada