33 DVI
Gas Insert
Owner's
ManualTested and Listed by

OMNI-Test Laboratories, Inc.
Portland, Oregon
Report # 028-F-72d-5
ANSI Z21.88•

Direct Vent Fireplace Insert•

Masonry or Factory Built(Metal) Wood-Burning
Fireplace•

Residential or Mobile HomeWARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of thisor any other appliance.
WHAT TO DO IF YOU SMELL GAS• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or thegas supplier.
This appliance may be installed in an aftermarket permanently
located, manufactured home (USA only) or mobile home, where
not prohibited by local codes.
This appliance is only for use with the type(s) of gas indicated on
the rating plate. A conversion kit is supplied with the appliance.

Installer:

After installation give this manual to the home-owner andexplain operation of this heater.

© Copyright 2010, T.I.

$10.00100-01237_000

4100322

Travis Industries, Inc.
www.travisproducts.com

4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2

Introduction

Introduction
We welcome you as a new owner of a 33 DVI Insert. In purchasing this fireplace insert you have joined
the growing ranks of concerned individuals whose selection of an energy system reflects both a concern
for the environment and aesthetics. It is one of the finest home heaters the world over. This manual will
explain the installation, operation, and maintenance of this heater. Please familiarize yourself with the
Owner's Manual before operating your heater and save the manual for future reference. Included are
helpful hints and suggestions that will make the operation and maintenance of your new heater an easierand more enjoyable experience. We offer our continual support and guidance to help you achieve themaximum benefit and enjoyment from your heater.

Important Information
No other 33 DVI Insert has the same serial number as
yours. The serial number is below and to the left of thegas control valve.
This serial number will be needed in case you require
service of any type.
Model:

Register your warranty online at:traviswarranty.com
Or, mail your warranty card to:Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

33 DVI

Save Your Bill of Sale.

Serial Number:

To receive full warranty coverage, you willneed to show evidence of the date youpurchased your heater. Do not mail your Billof Sale to us.

Purchase Date:
Purchased From:

We suggest that you attach your Bill of Saleto this page so that you will have all theinformation you need in one place should theneed for service or information occur.

Listing Details
This appliance was listed by OMNI Test Labs to ANSI Z21.88 - report # 028-F-72d-5. The listing label is
attached to the appliance near the gas control valve. A copy is shown on page 33.

IAS (ICBO) Approval
This appliance was listed by OMNI Test Labs - IAS # TL130.

Massachusetts Approval
This manual has been submitted to the Massachusetts Board of State Examiners of Plumbers and Gas
Fitters

National Fireplace Institute© Travis Industries

4100322100-01237_000

Table of Contents
Finalizing the Installation

Introduction and Important Information
Introduction ................................................................ 2

Glass Frame Removal and Installation ...................... 20
Media Installation ....................................................... 22
Steps for Finalizing the Installation............................. 23
Air Shutter Adjustment ............................................... 24

Safety Precautions
Safety Precautions ..................................................... 4

Features & Specifications

Operation

Features ..................................................................... 6
Installation Options .................................................... 6
Heating Specifications................................................ 6
Dimensions ................................................................ 6

Installation
Installation Warnings .................................................. 7
Packing List................................................................ 7
Additional Items Required .......................................... 7
Items Packed with the Face ....................................... 7
Order of Installation .................................................... 7
Top Convection Deflector........................................... 8
Fireplace Requirements ............................................. 8
Factory-Built (Metal) Wood-Burning Fireplace
Requirements ....................................................... 9
Clearances ................................................................. 10
Mantel Clearances ............................................... 10................................................................................... 10
Gas Line Requirements ............................................. 12
Gas Line Location ................................................ 12
Gas Inlet Pressure................................................ 12
Vent Requirements .................................................... 13
Altitude Considerations ........................................ 13
Vent Restrictor ..................................................... 14
Vent Installation .................................................... 14
Vent Location ....................................................... 15
Vent Configurations .............................................. 15
Vent Connector Removal and Installation ............ 16
Surround Panel Installation ........................................ 18© Travis Industries

3

Before You Begin ....................................................... 25
Starting the Heater for the First Time ......................... 26
Normal Operating Sounds.......................................... 28
Normal Operating Odors ............................................ 28

Maintenance
Maintaining Your Heater's Appearance ...................... 29
Troubleshooting Table ............................................... 31
Replacement Parts List .............................................. 31
Wiring Diagram .......................................................... 32

Safety Label
Safety Label ............................................................... 33

Warranty
Warranty ................................................................... 34

Optional Equipment
LP Conversion Instructions ........................................ 35
Firebacks ................................................................... 39
Lower Surround Panel ............................................... 40

Index4100322

Index .......................................................................... 42

100-01237_000

4Safety Precautions
IF YOU SMELL GAS:
* Do not light any appliance* Extinguish any open flame* Do not touch any electrical switch or plug or unplug anything* Open windows and vacate building* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use andat least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.

This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the bestplace to check). You may also check for a label on the gas control valve body.

Ok

Gas

© Travis Industries

Contact your local building
officials to obtain a permit andinformation on any installation
restrictions or inspection
requirements in your area.
Notify your insurance companyof this heater as well.

If the flame becomes sooty, darkorange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange forproper servicing.

It is imperative that control
compartments, screens, or
circulating air passageways ofthe heater be kept clean andfree of obstructions. These
areas provide the air necessary
for safe operation.

Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater andwhat to expect.

Do not store or use gasoline orother flammable liquids in thevicinity of this heater.

4100322?

Do not operate if any portion of
the heater was submerged inwater or if any corrosion occurs.
Immediately call a qualified
service technician to inspect theappliance and to replace any partof the control system that has
been under water.

100-01237_000

5Safety Precautions
Do not place clothing orother flammable items on ornear the heater. Because
this heater can be controlled
by a thermostat there is apossibility of the heater
turning on and igniting any
items placed on or near it.

• Light the heater using thebuilt-in igniter. Do not use
matches or any otherexternal device to light yourheater.

The viewing glass should be
opened only for lighting thepilot or conducting service.
Any safety screen or guard
removed for servicing must
be replaced prior tooperating the heater.
Do not operate with theglass removed or damaged.

• Never remove, replace,modify or substitute any partof the heater unless
instructions are given in thismanual. All other work must
be done by a trained
technician. Don't modify orreplace orifices.

•

Operate the heater
according to the instructions
included in this manual.

•

If the main burners do notstart correctly turn the gas
off at the gas control valve
and call your dealer forservice.

• Instruct everyone in thehouse how to shut gas off tothe appliance and at the gas
main shutoff valve. The gas
main shutoff valve is usuallynext to the gas meter or
propane tank and requires awrench to shut off.

•

This unit is not for use withsolid fuel•Do not place anything inside
the firebox (except theincluded fiber logs).

•

If the fiber logs become
damaged, replace with
Travis Industries log set.

•Children and adults shouldbe alerted to the hazards ofhigh surface temperatureand should stay away to
avoid burns or clothingignition. Young children
should be supervised when
they are in the same roomas the heater.

•

•

•

•

•

© Travis Industries• Allow the heater to cool
before carrying out any
maintenance or cleaning.

• Do not throw this manualaway. This manual has
important operating andmaintenance instructions
that you will need at a latertime. Always follow the
instructions in this manual.

This
Manual••Plug the heater into a 120V
grounded electrical outlet.
Do not remove thegrounding plug.
Don’t route the electrical
cord in front of, over, or
under the heater

Travis Industries, Inc.
grants no warranty,
implied or stated, for the
installation or
maintenance of yourheater, and assumes noresponsibility of any
consequential damage(s).

4100322100-01237_000

6Features and Specifications

Features-

Installation Options

High Tech Burner for "Wood Fire" Look
Works During Power Outages (battery backup system)
Standing or Intermittent Pilot
Convenient Operating Controls
Variable-Rate Heat Output•

Residential or Mobile Home•

Fireplace Insert•

Masonry or Factory Built (Metal) WoodBurning Fireplace

Heating Specifications
Natural Gas
Approximate Heating Capacity (in square feet)*
600 to 2,000
Maximum BTU Input Per Hour
40,000
Heating capacity will vary with floor plan, insulation, and outside temperature.

*

Propane600 to 2,000
40,000Dimensions
See the section "Vent Requirements"for vent location.

29" 4x6 Panels
33-3/8"* 8x10 Panels
36-3/8"* 10x13 Panels

20"

23-3/4"31-1/2"40" 4x6 Panels
44-3/16"* 8x10 Panels
48-3/16"* 10x13 Panels
14-1/2"** Includes trim
NOTE: on older style panels the 3/8" standoffs
are no longer required and may be bent back.

1-1/4"*

Electrical Specifications
Electrical Rating ............................................................. 115 Volts, 1.5 Amps, 60 Hz (180 watt)

Fuel:This heater is shipped in natural gas (NG) configuration but may be converted to propane (LP) using
the included LP conversion kit. The sticker on top of the gas control valve will verify the correct fuel.

© Travis Industries

4100322100-01237_000

7Installation (for qualified installers only)
Installation Warnings•

Failure to follow all of the requirements may result in property damage, bodily
injury, or even death.

•

This heater must be installed by a qualified installer who has gone through a
training program for the installation of direct vent gas appliances.

•

This appliance must be installed in accordance with all local codes, if any; if
not, follow ANSI Z223.1 and NFPA 54(88).

•

In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such astandard is not applicable, the Standard for Manufactured Home Installations,
ANSI/NCSBCS A225.1. This appliance may be installed in Manufactured
Housing only after the home is site located.

•

The heater is designed to operate on natural gas, or propane (LP).

•All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.

•

Notify your insurance company before hooking up this heater.

•

The requirements listed below are divided into sections. All requirements
must be met simultaneously. The order of installation is not rigid – thequalified installer should follow the procedure best suited for the installation.

Packing List••

Propane Conversion Kit
LP Manifold Cover (see page 35)••"Fireplace Altered" tag (attach to the fireplace)
Panel Trim Cover-Up Labels (see page 18)

Additional Items Required
•
•
•
•
•
•

Log Set (order of the following-- Standard Log Set (94400997) - See installation instructions in this manual.
-- Ceramic Stones (94700733) - See instructions included with the stones.
Faceplate
Simpson Duravent 6-5/8" to 3" & 4" Co-Linear Adapter with flashing (Travis part # 98900124)
3" and 4” Diameter Gas Liner
Direct Vent Cap (Use Simpson Duravent High Wind Cap)
Gas Line Equipment (shutoff valve, pipe, etc.)

Items Packed with the Face••

Face with attachment hardware
Face Installation Instructions

Order of Installation
1
2
3
4
5
6

If the heater is to use propane, install the propane conversion kit (see page 35).
Install gas line into the fireplace (do not connect to unit).
Position the heater.
Connect the gas line and gas vent to the appliance.
Install the optional surround panels and trim. Attach the on/off switch.
Follow the instructions under "Finalizing the Installation" on page 23.

© Travis Industries

4100322100-01237_000

8Installation (for qualified installers only)

Top Convection Deflector
Install the top convection deflector as
shown to the right.
The deflector is shipped on top of theinsert. The screws are shipped inside
the owner's pack.

Fireplace Requirements•

Insert must be placed within a code-conforming masonry fireplace or tested and listed factory-built(metal) wood-burning fireplace. Repair any fireplace damage prior to installation.

•

Because the insert uses a circulation blower, clean the fireplace, smoke shelf, and chimney prior to
installation.

•

This heater may be placed in a bedroom. Please be aware of the large amount of heat this applianceproduces when determining a location.
For tight fits (under 28"), see the section "Removing the Vent Connector"

Min. 31-1/2" - additional space may be required for gas line installation.
Attach the "This fireplace has been altered..." plateto the fireplace (use two screws or other suitable
method). You may wish to place it in a location

Min. 23-3/4"

where it will be covered by the surround panels.
The DVL inserts 14-1/2" into thefireplace.

See "Leveling Bolts" for details
on leveling the heater.
The gas line and shutoff
valve should be installedprior to insert placement.

© Travis Industries

4100322100-01237_000

9Installation (for qualified installers only)
Factory-Built (Metal) Wood-Burning Fireplace Requirements
NOTE: Any parts that are removed must be removed in a way that would allow them to be re-installed if
the insert is ever removed (removal of rivets or screws is acceptable).
The damper ("A") and grate (with log set) ("B") must be removed (see the illustration below)
The smoke shelf ("C"), internal baffles ("D"), screen ("E"), masonry lining or refractory ("G" & "I"), andmetal or glass doors ("F") may be removed (if applicable)
The fireplace must be permanently marked toindicate that it has been altered and is no longer
suitable for burning solid fuel (wood), unless theremoved parts are re-installed. Cutting of any
sheet metal parts is prohibited, except the metal
floor (“J”) as noted below.

HF

The insulation ("H"), and any structured rigid frame
members must not be removed or altered (side andtop of door frame, side and top of the face of thefireplace, metal sides, etc.).
The metal floor ("J") may be removed to allow
additional room for installation of the insert. If thefloor is removed the insert must be placed directlyon the metal base of the metal fireplace.

A

C

D

I

E
B

G

J

Hearth Requirements
The heater and face must not contact combustible surfaces. A non-combustible hearth extension is not
required. However, if the heater is installed next to the floor, we recommend a hearth to protect theflooring surface from discoloration or other negative impact from the heater.

Leveling Bolts
To access the rear leveling bolts remove theseaccess plates (replace access plate andgasket after adjustment).

This heater includes
front and rear levelingbolts to accommodate
fireplaces with a stepdown firebox.
NOTE: To access therear leveling bolts,
remove the burner (seepage 39).

Use a 1/2” socket wrench(with extension) to adjust
the leveling bolts.

Rear Leveling Bolt

Front Leveling Bolts© Travis Industries

4100322100-01237_000

10Installation (for qualified installers only)

Clearances
Due to the high temperature of the heater, it should be located out of traffic and away from furniture anddraperies.

Co

mb

us

Minimum Clearances

tib

le

or

Co

No

n-C

mb

Side
Wall

k

us

om

n

tib

le

bu

To

sti

ble

pF

Ma

nte

l

ac

k
l
m
n

Sidewall to Insert
Side Facing
Top Facing*
Mantel*4"
4"35-1/2"**35-1/2"**x

Extension onto Hearth

1-1/4"

ing
No

m

n-C
o
Fa mbucin stg ible* The non-combustible top facing must extend
35-1/2” above the base of the insert or to thebottom of the mantel (whichever is less).

l** Measured from the base of the insert.

x

Mantel Clearances
T The maximum mantel depth is 12”.
NOTE: The combustible area above the facing must not protrude more than 3/4" from the facing. If it
does, it is considered a mantel and must meet the mantel requirements listed in this manual.
Maximum Mantel Depth
0” 1” 2” 3” 4” 5” 6” 7” 8” 9” 10” 11” 12”37+”
36”
Mantel Height 35”
Above Base of Insert (n) 34”
33”
32”
31”

© Travis Industries

4100322100-01237_000

11Installation (for qualified installers only)
Face Mounting Brackets – Arched, Artisan, Metropolitan, Victorian Lace
Some Arched, Artisan, Metropolitan and Victorian Lace Faces include old brackets that will not mount to
the heater (see illustration below). For these faces, make sure to use the new mounting brackets (either
included with the heater or available through your dealer - SKU 225-20054).
WARNING: When attaching the Victorian Lace Face, do not over-tighten the screws. Over-tightening
the screws may damage the face – simply tighten the screws until they contact the face.
New Brackets

Old Brackets

Install the face mounting
brackets with the included nuts.

NOTE: The brackets
install with this pair ofclosely spaced flanges at
the top.

NOTE: The brackets install into thelower pair of holes on the insert.

© Travis Industries

4100322100-01237_000

12Installation (for qualified installers only)

Gas Line Requirements
MASSACHUSETTS INSTALLATIONS - WARNING:
THIS PRODUCT MUST BE INSTALLED BY A LICENSED PLUMBER OR GAS FITTER WHEN INSTALLED WITHIN THE
COMMONWEALTH OF MASSACHUSETTS.
OTHER MASSACHUSETTS CODE REQUIREMENTS:•

Flexible connector must not be longer than 36 inches.

•

Shutoff valve must be a “T” handle gas cock.

•

Only direct vent sealed combustion products are approved for bedrooms or bathrooms.

•

Fireplace dampers must be removed or welded in the open position prior to the installation of a fireplace insert or gas log.

•

A carbon monoxide (CO) detector is required in the same room as the appliance.

•

The gas line must be installed in accordance with all local codes, if any; if not, follow ANSI 223.1 andthe requirements listed below.

•

A manual shutoff valve is required within 3’ of the heater. It should be placed upstream of the flexline (if used) and may be installed behind the access door inside the heater. ).

•The heater and gas control valve must be disconnected from the gas supply piping during any
pressure testing of that system at test pressures in excess of 1/2 psig. For pressures under 1/2 psig,
isolate the gas supply piping by closing the manual shutoff valve.

•

Leak test all gas line joints and the gas control valve prior to and after starting the heater.

•This heater is designed either for natural gas or for propane (but not for both). Check the sticker on
the top of the gas control valve to make sure the correct fuel is used (see illustration on page 4).

•

Installation must be performed by a qualified installer, service agency or the gas supplier (InMassachusetts a licensed plumber/gasfitter).

Gas Line Location
The gas inlet
accepts a 1/2" MPT.

Shutoff Valve (secured to
the fireplace insert)

Fireplace Opening
2-3/4"

Standard Input Pressure

Gas Inlet Pressure
Natural Gas
Propane••7" W.C. (1.74 kPA)
13" W.C. (2.73 kPA)

If the pressure is not sufficient, make sure the piping used is large enough, the supply regulator isadequately adjusted, and the total gas load for the residence does not exceed the amount supplied.
The supply regulator (the regulator that attaches directly to the residence inlet or to the propane tank)should supply gas at the suggested input pressure listed above. Contact the local gas supplier if theregulator is at an improper pressure.

Electrical Connection•

Route the power cord out of the access hole on the right side of the appliance.

•

Plug the power cord into a grounded 120 Volt outlet (do not remove the grounding pin).

•

The electrical connection may also be made using the optional Wiring Kit (SKU 97200315).

© Travis Industries

4100322100-01237_000

13Installation (for qualified installers only)
Vent Requirements•

The gas appliance and vent system must be vented directly to the outside of the building, and never
be attached to a chimney serving a separate solid fuel or gas-burning appliance. Each direct ventgas appliance must use it's own separate vent system.

•

Make sure the exhaust pipe on the heater connects to the exhaust portion of the cap. The
illustrations below show how the flex liners should be attached.

•

The exhaust vent must reline the entire length of the chimney and terminate above the chimney top•

Be careful not to crimp or rupture the liner when bending it into chimney offsets•

When installed, the vent must meet all of the vent manufacturer's requirements•

Make sure to use the following:
4” UL 441 or 1777 Gas Liner for Exhaust, 3” UL 441 or 1777 Gas Liner for Air Inlet
Simpson Duravent 6-5/8” to 3” & 4” Co-Linear Adapter and Flashing (Travis Part # 98900124).
Simpson Duravent High-Wind Vertical Termination Cap

Exhaust(4" dia.)Inlet(3" dia.)Max. Ht. 40'
Min. Ht. 8'

Max. 2'
offsetAltitude Considerations•

This heater has been tested at altitudes ranging from sea level to 6,000 feet (1,800 M). In this testing
we have found that the heater, with its standard orifice, burns correctly with just an air shutter
adjustment.

•

Failure to adjust the air shutter properly may lead to improper combustion which can create a safety
hazard. Consult your dealer or installer if you suspect an improperly adjusted air shutter.

© Travis Industries

4100322100-01237_000

14Installation (for qualified installers only)

Vent Restrictor
WARNING: Restrictor adjustment should only be done by a qualified installer.
Only those installations determined to be over-drafting require this adjustment. The best indication ofover-drafting is a hyper-active flame pattern (flames that move too quickly). If the air shutter isconstricted, the flames become short and yellow, yet still very active. Over-drafting may affect the pilot,
but this is not the best way to determine over-drafting. Over-drafting is most likely in tall venting
configurations (especially if using an “Exhaust Only Re-Line”). Do not over-restrict the vent (this leads toghosting or lifting flames - reduce restrictor setting).

To Access the Restrictor:
Remove the face.

WARNING: Use a glove to protect
your hand from burns.

To Adjust the Restrictor:
1 Determine a restrictor position. Start low (movethe restrictor a maximum two positions at a time)
and thoroughly test the heater before adjusting further.
2 Lift up the adjustment plate and move it so the correct notch falls
into the slot on the adjustment bracket.

#2

Adjustment
Plate#3 #4 #5

#1

Adjustment
BracketThis restrictor is in position 1(factory setting).

To adjust, lift up on theadjustment plate and push it back(use pliers if necessary).

This restrictor is in
position 2.

Vent Installation
Exhaust 102mm (4”)

Inlet 76mm (3”)

Use hose-clamps tosecure the vent.

102mm (4”) dia. Gas Liner
76mm (3”) dia. Gas Liner

Termination Cap(Simpson Part # 991)

Alternative Method: use
high-temperaturesilicone and secure withscrews.

168mm (6-5/8”) to76mm (3”) & 102mm(4”) Co-Linear Adapter(Travis Part #98900124)
Inlet
ExhaustUse hose-clamps
to secure the vent.
Alternative Method: use high-temperaturesilicone and secure with screws.

© Travis Industries

4100322100-01237_000

15Installation (for qualified installers only)
Vent Location•

A vent restrictor is built into the appliance to adjust the flow rate of exhaust gases. This ensuresproper combustion for all vent configurations. Depending upon the vent configuration, you may berequired to adjust the restrictor position.
Center Line
Inlet (3” Dia.)

Exhaust (4” Dia.)
NOTE: Vent location changes based
upon restrictor position. Position # 1 is4-1/2”

5-1/8”

shown to the right. Each restrictor
1-1/2”

position moves the vent location forward2”
14-3/4”(toward the fireplace opening)

Fireplace
Opening

approximately 1/4”.

Vent Configurations
Inlet & Exhaust Re-Line

Exhaust Only Re-Line
Direct Vent Cap(part # 991)

Exhaust4" dia.
Gas Liner

6-5/8" to 3" & 4" Colinear
Adapter & Flashing(Travis Part # 98900124)

Exhaust4" dia. Gas LinerInlet
3" dia. Gas Liner

Any cracks or
damage inside thechimney must be
repaired.
A block-off plate must
seal the intake to thechimney space. This
way air is drawn down
the chimney for
combustion air.

Recommended Block-Off
Plate (non-combustible
metal and/or insulation).
Prevents odors fromchimney entering room.

Block-Off Plate(non-combustible
materials)
Inlet

Masonry Fireplace

Z.C. (Metal) Wood-Burning Fireplace

NOTE: You may use either re-line configuration with a masonry or zero-clearance fireplace.

© Travis Industries

4100322100-01237_000

16Installation (for qualified installers only)

Vent Connector Removal and Installation•

The vent connector is shipped attached to the insert, but may be removed to facilitate tightinstallations. See the directions below for installation.

1. Route the flex vent through the chimney from above (leave an extra 3' at the top). Make sure the flex
is thoroughly stretched.
2. Remove the vent connector and attach it to the flex vent (see the instructions on the following page).
NOTE: be careful of the anti-seize on the connector – it will stain clothing, etc.
3. Pull on the flex vent until the vent connector is at the same height as the insert. Temporarily attach
the flex vent to the top of the chimney (leave extra slack).
4. Slide the insert into place, guiding the vent connector into the guides on top of the insert.
5. Attach the vent connector to the appliance (see the following page for details).
6. Remove any excess slack in the flex line and attach the vent termination.
1
3

6

5
4

2
2

© Travis Industries

4100322100-01237_000

17Installation (for qualified installers only)
Vent Connector Removal and Installation (continued)
Vent Connector Removal
Pull the vent connector
rod forward.
Slide theconnector to therear. It will
"snap" out.

WARNING: The anti-seize on
the vent connector can stain
clothing, carpets, or otheritems.

Vent Connector Installation

Attach the flex vent tothe vent connector.

Slide the insert
into place, lining
up these guides
with the edges ofthe vent
connector.

Push the ventconnector rod in, lift
slightly, and line it up
so the tabs on the endof the rod engage thehooks on the ventconnector

Pull on the vent connector rod until thevent connector snaps into place. Slide
the vent connector rod in to conceal it.

© Travis Industries

4100322100-01237_000

18Installation (for qualified installers only)

Surround Panel Installation
PANEL SIZE
4” x 6”
8" x 10"10” x 13”

WIDTH
40”
44-3/16"
48-3/16"

HEIGHT29”
33-3/8"36-3/8"PART #
96100320
96100321
96100322

NOTE: The insert may be installed without surround panels.
Pre-thread the holes on the surrounda panels with the screws included in the

NOTE: The insert may be installed
without surround panels.

surround panel kit.

5/16" Nutdriver

1

Follow the directions to theright to install the side panels.

2

Follow the directions below to
install the top panel.

bLine up each side surroundRun the power cord topanel and insert two screws fromthe right of the insert.

the inside to secure in place.

Micro (1/16”)
Standard
Screwdriver

Top Trim

b
Top
Panel

SpringTop Trim

Clips"L" Bracket
Right SideTrim
"L" Bracket

Trim Installation:
Insert one leg of each "L" bracket into the top
and side trim piece. Align the trim to form aprecise corner, then tighten the two setaInstall the top panel soscrews with a small standard screwdriver.
Right Side Trim

Slide the trim over the panels. Place thethe tabs insert into thespring clips behind the panels at the locations

joggle clips on the top

shown. This keeps the trim tight against thepanel.

panel

Optional Knock-Out
An optional knock-out is provided if the power cord isrouted behind the surround panel.

© Travis Industries

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19Installation (for qualified installers only)3

The rheostat may be installed in either the control panel or on the surround panel (see illustration below). If
installing in the surround panel, use the included extension wires (extension wires not required if mounted incontrol panel). Attach the rheostat wires to the wiring harness and secure to either the control panel or surround
panel. Make sure the wires do not contact any hot or moving parts.

NOTE: If you are installing the rheostat into the control panel, install the button plug
into the surround panel trim to conceal the circular hole (see the illustration
to the right).

On/Off Switch Installation•

The on/off switch is bundled with the power cord on the outside of the insert. It is installed into the surround
panel trim for most installations. If you are using inside-fit panels or other configuration that does not use thepanel trim, install the on/off switch into the control panel. See below for installation details.

Upper Right of Trim
(preferred)

Control Panel(next to gas control valve)

1 Disconnect the red and brown wires leading to the on/off switch.
2 Insert the wires through the rectangular mounting hole on the surround panel or control panel.
3 Attach the wires to the top and bottom posts on one side of the switch. It does not matter which wire is on top.
4 Press the switch into the rectangular hole until it locks into place.

© Travis Industries

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20Finalizing the Installation

Glass Frame Removal and Installation
Warning:

The appliance must be completely cool before removing the glass.

Warning:

Do not strike or slam the glass.

aOpen the four latches holding the glass
frame in place (start with the two below
the glass) - follow the directions shown
to the right.

Latch
Push in on
the latch.

Top ofFireboxGlass

Twist 1/4 turn.

Glass Frame
Lift the glass frame up

NOTE:
Replace the cove
covers for those faces
using them.

b and pull it forward to

remove. NOTE:
You may need to lift theglass frame while reattaching.

Re-Attaching the Glass Frame:a) Hang the glass frame on the firebox.
b) While holding in place, attach the upper latches(follow the instructions to the right in reverse).
c) Lift the glass frame slightly and attach the lower latches.

© Travis Industries

4100322The latch will thendisengage from thelatch bracket.

100-01237_000

21Finalizing the Installation
Glass Frame Removal and Installation (continued)

The glass latch can come loose from the glass frame. This occurs when the latch is turned 1/8 turn whendisengaged from the unit. Follow the directions below to re-install the latch if it comes loose.

Hold the latch at an angle andinsert it into the slot on theglass frame. Note how theLatch

washer fits in front of the flangeon the glass frame. You willneed to push slightly to get thelatch to insert.

Glass

Once fully inserted, turnthe latch until it is is level.

© Travis Industries

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22Finalizing the Installation

Media Installation (Log, Stone, or Driftwood)!

The logs are fragile, especially after being exposed to heat.

•

Make sure the gas control valve is “OFF” and the heater is cool prior to conducting service.

•

Failure to position the parts in accordance with diagrams or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.

•

If using propane (LP), convert the appliance before installing the media (see page 35).

•

The burner must be correctly positioned before installing the media. Make sure the burner is fully seated
and the pilot is properly aligned. See page 35 for details on burner removal.

For installation instructions, consult the instructions included with the log,
stone, or driftwood.

© Travis Industries

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23Finalizing the Installation
Steps for Finalizing the Installation
1.

Remove the glass (see page 20).
NOTE:

If using propane (LP) convert the appliance prior to installing the logs.

2.

We recommend you purge the gas line at this time (with the glass removed). This allows gas to be detectedonce it enters the firebox, ensuring gas does not build up.

3.

Install the four AA batteries (included in the owner’s pack) into battery holder (see the illustration below). The AA
batteries act as a power backup in case the household (AC) power goes out and are required for operation.
Install the 9v battery (included in the owner’s pack) into control panel light assembly (see the illustration below).
The battery holder is held in place with Velcro and may be removed for easier access.

Swing the access door andcontrol cover down to accessthe controls on the insert.

Battery Holder for
Control Panel Lights

AA

AA
Ba

AA

9
Ba v
tte
ry
Ba

tte

tte

ry

ry

AA
Ba
tte
Ba
ry
tte
ry

AA
Battery
HolderAA Battery Tray

4.

Install the logs (see page 22).

5.

Replace the glass.

6.

Start the heater.

7.

Leak test all gas joints.

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24
8.

Finalizing the Installation
Check the air shutter following the directions below.

Air Shutter Adjustment
Let the heater burn for fifteen minutes (make sure the logs and glass are in place). The flames should beyellow with no sooting. Adjust the air shutter, if necessary, to achieve the correct looking flame.

Correct

Not Enough Air

Too Much Air

Flames should be blue at thebase, yellow-orange on the top.

If the flames are too tall or sooty on theends, open the air shutter.

If the flames are all blue andshort, close the air shutter.

Front Burner Air Shutter Control(RED)
Right = Less Air

Swing the control cover down toLeft = More Air

access the air shutters.

Rear Burner Air Shutter Control(GOLD)Left = Less Air
Right = More Air

9. Attach the face following the directions included with the face.
NOTE: If using a Rosario or Discovery face you will need to modify the face connector (see page 11
for details).
NOTE: If using the Arched, Artisan, Metropolitan, or Victorian Lace Face you must use the facemounting brackets included with the heater (see page 11 for details).
10. Adjust the flame to its highest position - the flames should not contact the top of the firebox. Check the flame on low
position. The flames should burn off of each burner hole. If the heater does not work correctly, contact your Travis dealer
for a remedy.
11. Give this manual to the home owner for future reference and fully explain operation of this heater.

© Travis Industries

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Operation

25

Before You Begin•

Read this entire manual before you use your new heater (especially the section "Safety Precautions"on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily injury, oreven death.

Location of Controls
An instruction card for
operating the appliance is
attached to the inside. Replace
it for easy reference.

Swing the access door and control coverdown to access the controls on the insert.

CONTINUOUS

HIGH
OFF

FLAME ADJUST

PILOT

AA

CONTROL

BURNERBATTERY

HIGH

LOW

MAIN

COMFORTHOLDER
INTERMITTENTBLOWERLOW

PILOT

Blower Control

This knob controls the speed of the internal convection blower thatpushes heated air into the room.

Flame Adjust Knob

This knob controls the flame height from low ("LO") to high ("HI").

Continuous Pilot –Intermittent Pilot

This switch controls how the pilot flame works. See the section“Continuous/Intermittent Pilot” for details.

Comfort Control

This switch turns the rear burner on and off.

AA Battery Holder

This holder contains 4 AA batteries that allow the fireplace to operate
during power outages.

Main BurnerThis switch turns the fireplace burners on and off.

© Travis Industries

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26Operation

Starting the Heater for the First Time•

Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.

•

Condensation may appear on the glass each time you start the heater - this is normal.

•

Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will turna more realistic yellow and orange color.

•

Verify the power backup and control light batteries are installed (see page 29).

•

Certain installations use a remote, thermostat, or wall switch to turn the fireplace on and off. If this is
the case, the ON/OFF may be required to be in the “ON” or “OFF” position (consult your installer).

Turning the Fireplace On and Off
Use the main burner switch to turn the main burner on and off.
MAIN
BURNERON
OFF

NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES:The on/off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace tooperate. Consult your installer or dealer for details.
•

Do not place any combustible items on top of or directly in front of the fireplace, even temporarily. An
optional thermostat may start the fireplace causing a combustible item to ignite.

•

If the fireplace turns on and off frequently while using the thermostat, you may want to adjust theflame height down until it produces just enough heat needed.

Comfort Control
The rear portion of the burner may be shut off to lower the heat output and flame size from the burner(this is called the comfort control). Use the comfort control switch to adjust this as desired.
COMFORT
CONTROL© Travis Industries

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Operation

27

Adjusting the Flame HeightThis fireplace has an adjustable flame to tailor the look and heat output to your specific needs. It isadjusted by turning the flame adjust knob.

FLAME ADJUST
HIGH

LOW

Adjusting the Blower Speed
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up totemperature (approximately 15 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE:

With the rear burner off (comfort control), the heater may not become hot enough for theblower to turn on.

HIGH
OFF

LOW

BLOWER

Continuous/Intermittent Pilot Switch
This heater may run with the pilot continuously running or in intermittent
mode. For most homeowners, the intermittent mode is preferred (thissaves fuel, doesn’t give off un-needed heat). However, in somesituations the homeowner may prefer to switch the heater to continuous
pilot. The most typical reasons for switching to continuous pilot are:•Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.

•

Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after stuartup (not just the first time the heater was started). This is anaesthetic condition that may be remedied by switching the heater to continuous pilot.

•

Cold Glass or Heater Front – in very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.

•

Frequent On / Off Operation – if you are frequently turning the heater on and off, you may wish toleave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.

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28

Operation

Normal Operating Sounds
Extinction Pops
It is not unusual, especially on Propane

The appliance may creak with change of(LP) appliances, to experience a "pop"temperature -- THIS IS NORMAL.

when the burner is shut off.
Blower
Pilot AssemblyThis heater has an optional blower to push

The pilot flame will make a clicking

heated air into the room. You will hear thesound when starting up. If left on, it

sound of air movement that increases aswill make a slight whisper sound.

the speed is increased.

Gas Control ValveAs the gas control valve is turnedon and off you will hear a dull

Blower Snap Disk

clicking sound. This is the valve

This part can produce a clicking

opening up and shutting down.

sound as it turns the blower onand off.

Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.

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29

Maintenance
Maintaining Your Heater's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the heater on. Clean the plated surfaces with denatured alcohol and a soft
cloth (with the heater cool). Other cleaners may leave a film that may become etched into the surface.

Battery Replacement
Power Backup Batteries
Four AA batteries are used as a power backup for the fireplace in case the household (AC) power goes out. They
also power the comfort control feature. These batteries must be inserted into battery holder (make sure they contact
the terminals - see the illustration below). The fireplace controller will beep once these batteries start to go dead.
Replace batteries before each heating season to insure proper operation.

Control Panel Light Battery
LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted. If the LED
lights do not operate, replace the 9v battery (see the illustration below). The battery holder is held in place with Velcro
and may be removed for easier access.

Swing the access door andcontrol cover down to accessthe controls on the insert.

Battery Holder for
Control Panel Lights

AA

AA
Ba

AA

9
Ba v
tte
ry
Ba

tte

tte

ry

ry

AA
Ba
tte
Ba
ry
tte
ry

AA
Battery
HolderAA Battery Tray

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30

MaintenanceYearly Service Procedure•

Failure to inspect and maintain the heater may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.

1.

Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.

2.

Shut off gas to the heater and let it cool for 15 minutes. Remove the glass (see page 20).

3.

Remove the log set (NOTE: the logs are very fragile - see page 22). If severely deteriorated, replace. Checkthe logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is found,the heater will require adjustment. Contact your dealer.

4.

Inspect the burner and remove any debris.

5.

•
Make sure the burner is not warped, cracked, or damaged.
•
Check the firebox and area around the pilot to make sure there is no warping or damage.
•If any problem is found, discontinue use and contact your dealer for service.
Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the gasket along
the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to insure an air-tight seal.

6.

Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower(if applicable).

7.

Start the main burner. After 15 minutes the flames should be orange/yellow and not touch the top of the firebox.
If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor blower operation.

8.

Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration isfound near the vent termination.

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31

MaintenanceTroubleshooting Table
Problem:Main Burners Will
Not Start
Heater Beeps

Thermostat Does

Possible Cause:

Don't Call for Service
Until You:The ON/OFF switch is turned to "OFF"Turn the ON/OFF switch to "ON"The remote control is not working correctly

See the remote control instructions

The thermostat is disconnected or set too low

See "Thermostat Operation"

No Propane in Tank

Check Tank Level

The power backup batteries are dead(heater will beep once repeatedly)

Replace the batteries (see page 29)

The heater encountered an error when trying to start(heater beeps 3 times repeatedly)

Make sure gas is turned on. Turn heateroff for 5 seconds (make sure standing pilot
is off) – then turn back on.

The heater encountered a pilot error(heater beeps 2 times repeatedly)

Contact your dealer if this occurs.

The ON/OFF switch is turned to "OFF"Turn the ON/OFF switch to "ON"The thermostat is set too low

Check thermostat

The heater is not getting electricity

Check the breaker switch

The heater is not up to temperature

Let the heater burn for at least 15 minutes

The heater has just been started

This is normal - see "Starting the Heaterfor the First Time"

Not Work

Heater Will Not
Distribute Heat
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Comfort Control
Does not Work
Thin Layer of Soot
Covers the Glass

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

The flame height may be turned too low

Turn the flame height to "HI" See "Adjusting the Flame Height"

The AA batteries may be deadReplace the AA batteries (see page 29)

The logs or coals are placed incorrectly

See "Log Set Installation"

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

Replacement Parts List
Caution:Use only Travis Industries replacement parts. Do not use substitute materials.

Warning:

Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.

Contact your local Travis Industries Dealer for a Replacement Parts List

© Travis Industries

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32

Maintenance

Wiring Diagram
Caution:Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.
Spark Rod

Pilot
Sensor

Pilot Ground

CN4

Comfort Control
Valve

PILOT
SENSOR

DIGITALFIREPLACE

CN0

BURNERCONTROLSPARK ROD

VALVE

CN3

CN2

DIAGNOSTICCOMMAND

POWER

CN1

GROUND

POWER SUPPLY

IPI / CPI

Red
Black

Blue
Red

Red

Red

ON / OFF

Black

Blue

Red

Green

OrangeYellow / Green

VALVE

AC
ADAPTER

Green
White

Black
Blue

White

CONTINUOUS
PILOT

GREENSMART
PILOT

COMFORT
CONTROLAA
BATTERY
TRAY

MAIN BURNER

Blower Wiring Diagram
Thermodisk

Rheostat

Optional
Blower(s)© Travis Industries

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33

Safety Label
Safety LabelThe safety (listing) label is attached to the operating tag (chained to the heater near the gas control
valve). A copy is shown below© Travis Industries

4100322100-01237_000

34Limted 7 Year Warranty

Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten(10) days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC.
warrants this gas appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to theoriginal purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Component

Years 1 & 2Years 3 Through 5

Years 6 & 7

Parts & Labor

Parts & Labor

Parts Only

Burner Assembly
Burner Pan Assembly, Air Shutter Assembly, Main Burner OrificeElectrical Assembly (within heater structure):
Wiring harness, snap discs, rheostat speed control

Gas Control Assembly
ustable control valve, fireplace controller, pilot assembly and pilot wiring

Glass
Glass (breakage from thermal shock)Ceramic Logs
Log Set, Embers

Gold, Nickel & Copper Plating
Face & Door (see “Conditions and Exclusions” # 9)

Accessories
Firebacks, Power Heat Ducts, Andirons, etc…

One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at factory is covered.

Convection Heat Exchanger
Convection heat exchanger assemblyFirebox Assembly
Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism

EXCLUDED COMPONENTS:
Paint, Gasketing, and Accent Light Bulbs

CONDITIONS & EXCLUSIONS
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer mustensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify thiswarranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as tothe extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure orother influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's
settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded isdamage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped fornatural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is notcovered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered bythis warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVISINDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no liability
for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.

IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and themodel name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased theappliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material orworkmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC., toyour regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

© Travis Industries

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Optional Equipment (for qualified installers only)

35

LP Conversion Instructions
Install the conversion kit prior to installing the gas line to ensure proper gas use.
1

Remove the glass (see page 20). Remove the logs and embers (if installed - page 22)2

Remove the two screws holding the ember trays in place (see below). Remove the ember trays.

3

Remove the two screws holding the burner in place (see below). Grasp the burner with both hands
and lift it straight up and out of the firebox. Remove and discard the back air shield.

4

Remove and discard the manifold cover (see below).

© Travis Industries

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36
5Optional Equipment(for qualified installers only)

Follow the directions below to replace the orifices.

1/2" WrenchbApply thread sealant to the LP
orifices prior to installation. Use
the chart below to identify thecorrect orifices.

Rear Burner Orifice
Front Burner Orificea Use a 1/2" open end wrench
to unscrew the two orifices.

Look here for the orifice identificationcScrew each LP orifice in so theorifice protrudes 15/16" (24mm)(indicating full insertion).

Front
Rear

NG
#49
#43

LP
#57
#53

15/16"
24mm

6Install the new manifold cover included in owner’s pack (see illustration below).

© Travis Industries

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Optional Equipment (for qualified installers only)
7

37

Remove the pilot orifice following the instructions below. Replace with the propane pilot orificeaLift the pilot hoodcoff the pilot

Remove the orifice and replace with the LP orifice. Screw theorifice all the way in and replace the pilot hood.

assembly.
Orifice Identification:
LP (Propane) Orificeb

Use a hex wrench tounscrew the orifice.

35
35

NG (Natural Gas) Orifice62
5/32" Hex

NOTE: when re-attaching,
this pin lines up with thenotch in the pilot hood.

8

Replace the firebox components. Install the logs and embers. Replace the glass.

9

Remove the four screws holding the control cover in place (see picture below). Pull the control coverforward slightly and disconnect the flame height knob (do not remove the knob). This allows thecontrol cover to move upwards, away from the concealment cover.

10 Pull the control cover forward, taking care to not damage any wiring (see picture below). This willallow access to the gas control valve.

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38

Optional Equipment(for qualified installers only)

11 Use a T-20 torx wrench to remove the stock regulator (see picture below). This item may bediscarded.

12 The LP regulator has an installation sheet included with it – make sure to follow all of the directions.
Place the regulator on the gas control valve – MAKE SURE IT IS CORRECTLY ORIENTED. Secureusing the screws included with the motor – tighten to 25 Lb-inches. Leak test this area after
installation to verify proper installation.
13 Restore the appliance to the correct configuration. Make the gas line connection, bleed the gas line
(if applicable), start the heater and thoroughly leak-test all gas connections and the gas control valve.

© Travis Industries

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Optional Equipment (for qualified installers only)
Firebacks
NOTE IF USING STONE SET: The stone set requires modification to the burner. Make these modifications
prior to installing the firebacks. After modifying the burner install the firebacks then the stones.
NOTE: The rear fireback must be
Slide the top of the rear

installed as shown below for thefireback behind the baffle on
top of the firebox and pivot itbrick pattern to line up with theside firebacks.

back into place. It rests on
the shelf at the back of thefirebox.
UP

UP

Remove this clip attached to
the firebox ceiling (both sides).

Hold the side
firebacks at aslight angle andplace them into
position (bothsides).

Replace the clip
to secure theside fireback(both sides).

© Travis Industries

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Optional Equipment(for qualified installers only)

Lower Surround Panel
The older lower surround panel (sku 98500619 and 98500628) are installed in a different fashion thanillustrated in the instruction sheet included with the panel. Follow the directions below.
1

Prepare the panel following the directions below.
Use the larger DVL
Insert Bracket
Secure the lower panel to the bracket
with the nuts (included with the panel).

Discard the smaller
DVS Insert Bracket
Top Clip
Lower Panel

Discard thebottom clips

Use tape to secure the clips to thebracket (you may also wedge the clips
into place). This holds the clips in place
during installation.

2

Attach the panel to the insert following the directions below.

Attach the lower surround panel to theinset with the nuts (included with thepanel).

© Travis Industries

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Optional Equipment (for qualified installers only)© Travis Industries

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Index

Additional Items Required ............................................ 7
Air Shutter Adjustment ................................................. 24
Altitude Considerations ................................................ 13
Before You Begin ......................................................... 25
Cap (Termination) Requirements ................................. 13
Clearances ................................................................... 10
Condensation on Glass (see "Starting Heater") ........... 26
Controls ........................................................................ 26
Dimensions .................................................................. 6
Electrical Connection ................................................... 12
Factory-Built (Metal) Wood-Burning Fireplace Requirements ............. 9
Features ....................................................................... 6
Firebacks ..................................................................... 39
Fireplace Requirements ............................................... 8
Flame Height ................................................................
Gas Inlet Pressure ....................................................... 12
Gas Line Location ........................................................ 12
Gas Line Requirements................................................ 12
Glass Frame Removal and Installation......................... 20
Hearth Requirements ................................................... 9
Heating Specifications .................................................. 6
Installation Options ....................................................... 6
Installation Warnings .................................................... 7
Introduction .................................................................. 2
Items Packed with the Face ......................................... 7
Listing Label ................................................................. 33
Media Installation ......................................................... 22
LP Conversion Instructions .......................................... 35
Maintaining Your Heater's Appearance ........................ 29© Travis Industries

Mantel Clearances ....................................................... 10
Normal Operating Odors .............................................. 28
Normal Operating Sounds ............................................ 28
Odors (see "Normal Operating Odors") ........................ 28
On / Off Operation ........................................................ 26
Order of Installation ...................................................... 7
Packing List .................................................................. 7
Panels .......................................................................... 18
Propane Conversion (LP Conversion Instructions)....... 35
Replacement Parts List ................................................ 31
Safety Label ................................................................. 33
Safety Precautions ....................................................... 4
Service ......................................................................... 29
Smells (see "Normal Operating Odors") ....................... 28
Sounds ......................................................................... 28
Specifications ............................................................... 6
Starting the Heater for the First Time ........................... 26
Steps for Finalizing the Installation ............................... 23
Surround Panel Installation .......................................... 18
Troubleshooting Table ................................................. 31
Vent Configurations ...................................................... 15
Vent Connector Removal and Installation .................... 16
Vent Installation............................................................ 14
Vent Location ............................................................... 15
Vent Requirements ...................................................... 13
Vent Restrictor ............................................................. 14
Warnings ...................................................................... 4
Warranty ...................................................................... 34
Window (Glass) Removal and Installation .................... 20
Wiring Diagram ............................................................ 32

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