2018 IT Success Rate Survey

SurveyMonkey

Q1 I will be answering this survey from the point of view of a team where
we mostly took the following approach:Answered: 149

Skipped: 0Ad hoc

AgileContinuousDelivery

Iterative

Lean

Traditional
None of theabove
I have nosoftware...
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Ad hoc

7.38%

11

Agile

55.70%

83

Continuous Delivery

8.05%

12

Iterative

13.42%

20

Lean

6.71%

10

Traditional

8.05%

12

None of the above

0.00%0I have no software development experience

0.67%1TOTAL

149

1 / 192018 IT Success Rate Survey

SurveyMonkey

Q2 When it came to the success of the team, I would characterize it as:
Answered: 118

Skipped: 31

Successful - Asolution has...

Challenged - A
solution has...

Failed - A
solution may...

Too early totell

0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Successful - A solution has been delivered and it met its success criteria within a range acceptable to the stakeholders

49.15%

58

Challenged - A solution has been delivered but the team did not fully meet all of the success criteria

38.14%

45

Failed - A solution may have been delivered but the team clearly missed most if not all of the success criteria

7.63%

9Too early to tell

5.08%

6TOTAL118

2 / 192018 IT Success Rate Survey

SurveyMonkey

Q3 What type(s) of software development effort/project is it? (Pleasecheck all that apply)
Answered: 118

Skipped: 31

New Development

Maintenance/Sus
tainment/Enh...

Marketplace
Experiment (...

Package
Implementati...

Other (pleasespecify)
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSESNew Development

72.03%

85

Maintenance/Sustainment/Enhancement of Existing Solution(s)53.39%

63

Marketplace Experiment (a la Lean Startup)

11.86%

14

Package Implementation/Commercial Off-The Shelf (COTS)

10.17%

12

Other (please specify)

1.69%

2

Total Respondents: 118

3 / 192018 IT Success Rate Survey

SurveyMonkey

Q4 How would you rate the team when it comes to:
Answered: 118

Return on
investment

Quality of work

Stakeholder
satisfaction

4 / 19Skipped: 31

2018 IT Success Rate Survey

SurveyMonkey

Team morale

Delivering ontime0%

10%

Very Good20%

30%

40%

50%

Good

NeutralGOOD

NEUTRAL

60%

Poor

70%

80%

90% 100%

Very poor

Don't know
VERY GOOD
Return on investment
Quality of work
Stakeholder satisfaction
Team morale
Delivering on timePOOR

VERY POOR

DON'T KNOW

TOTAL

15.25%
18

33.05%
39

26.27%
31

12.71%
15

6.78%
8

5.93%
7118

16.95%
20

50.00%
59

20.34%
24

11.86%
140.85%
1

0.00%
0118

22.88%
27

42.37%
50

19.49%
23

13.56%
16

1.69%
2

0.00%
0118

20.34%
24

44.07%
52

16.95%
20

12.71%
15

5.93%
70.00%
0118

16.10%
1939.83%47

16.95%
20

16.95%
20

10.17%
120.00%0118

5 / 192018 IT Success Rate Survey

SurveyMonkey

Q5 How distributed are/were the TEAM MEMBERS? (Please check allthat apply)
Answered: 118

Skipped: 31

Some teammembers are...
Some teammembers work...
Some teammembers work...
Some teammembers work...
Some teammembers work...
Some teammembers work...

Don't know
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Some team members are co-located (people are in a single room)

57.63%

68

Some team members work near each other within an open office environment

47.46%

56

Some team members work in cubicles or rooms within the same building

26.27%

31

Some team members work in different buildings that are within driving distance

16.95%

20

Some team members work from home

33.05%

39

Some team members work at very distant locations

50.00%

59

Don't know

0.00%

0Total Respondents: 118

6 / 192018 IT Success Rate Survey

SurveyMonkey

Q6 How distributed are/were the STAKEHOLDERS? (Please check allthat apply)
Answered: 118

Skipped: 31

Somestakeholders...
Somestakeholders...
Somestakeholders...
Somestakeholdes...
Somestakeholders...
Somestakeholders...

Don't know
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Some stakeholders are co-located with the team

30.51%

36

Some stakeholders work near the team within an open office environment

25.42%

30

Some stakeholders work in cubicles or rooms within the same building as the team

32.20%

38

Some stakeholdes work in different buildings that are within driving distance

27.97%

33

Some stakeholders work from home

11.86%

14

Some stakeholders work at very distant locations

55.08%

65

Don't know

0.00%

0Total Respondents: 118

7 / 192018 IT Success Rate Survey

SurveyMonkey

Q7 What is the size of the team (just counting the IT people)? Note: In thecase of a "team of teams" or programme, please indicate the size of the"team of teams"
Answered: 118

Skipped: 31

10 IT people
or less
11 to 20 IT
people21 to 30 IT
people31 to 50 IT
people51 to 100 IT
people101 to 200 IT
people201 to 500 IT
peopleMore than 500
IT people

Don't know
0%10%20%30%40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

10 IT people or less48.31%

57

11 to 20 IT people

23.73%

28

21 to 30 IT people

11.86%

14

31 to 50 IT people

5.08%

651 to 100 IT people

5.08%

6

101 to 200 IT people

1.69%

2

201 to 500 IT people

1.69%

2

More than 500 IT people

1.69%

2

Don't know

0.85%

1TOTAL118

8 / 192018 IT Success Rate Survey

SurveyMonkey

Q8 Which category of regulations apply to the team? (Please check allthat apply)
Answered: 118

Skipped: 31Financial(e.g. Basel ...
Insurance(e.g. IFRS,...
Life critical(e.g. FDA,...
Privacy (e.g.
HIPAA-AS,...
Self-imposed(e.g. CMMI, ...
Don't know/Notapplicable
Other (pleasespecify)
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Financial (e.g. Basel II, Sarbanes-Oxley, PCI-DSS, ...)

28.81%

34

Insurance (e.g. IFRS, NAIC, ...)

7.63%

9

Life critical (e.g. FDA, ISO/IATF 16949, ...)

8.47%

10

Privacy (e.g. HIPAA-AS, PIPEDA, GDPR, FACTA, ...)

28.81%

34Self-imposed (e.g. CMMI, ISO 900x, ...)

25.42%

30

Don't know/Not applicable

27.97%

33

Other (please specify)

11.86%

14

Total Respondents: 118

9 / 192018 IT Success Rate Survey

SurveyMonkey

Q9 From the point of view of the problem/business domain, what is thelevel of complexity faced by the team?
Answered: 118

Skipped: 31

Verystraightforw...

Straightforward
domain problem

Mediumcomplexity

ComplexVerycomplex/high...

Don't know

0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Very straightforward/low risk

1.69%

2

Straightforward domain problem

13.56%

16

Medium complexity

34.75%

41

Complex38.14%

45

Very complex/high risk

11.86%

14

Don't know

0.00%

0TOTAL118

10 / 192018 IT Success Rate Survey

SurveyMonkey

Q10 How would you best describe the team? (Please check all that apply)
Answered: 118

Skipped: 31

The team isstaffed sole...
The team
includes peo...
The team
includes peo...
The team
includes...
The team
includes peo...
The teamoutsources s...

Don't know
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

The team is staffed solely by people working for the same business division

44.92%

53

The team includes people from more than one business division within the organization

45.76%

54

The team includes people from other countries who work for the organization

27.97%

33

The team includes consultants/contractors

48.31%

57

The team includes people from partner organizations

26.27%

31

The team outsources some work to external organizations

20.34%

24

Don't know

0.00%

0Total Respondents: 118

11 / 19

2018 IT Success Rate Survey

SurveyMonkey

Q11 How would you describe the technical situation faced by the team?
(Please check all that apply)
Answered: 118

Skipped: 31"Greenfield"
development ...
Stand-alone/silo solution
Package
implementati...
Integration
with existin...
Fix/refactor
existing...
Accessexisting dat...
Fix/refactor
existing dat...
Singleplatform...
Multiple
platform...

Don't know
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES"Greenfield" development of a new solution from scratch

39.83%

47

Stand-alone/silo solution

9.32%

11Package implementation (also called COTS implementation)

17.80%

21

Integration with existing systems/services/components

82.20%

97

Fix/refactor existing systems/services/components

53.39%

63

Access existing data source(s)44.07%

52

Fix/refactor existing data source(s)33.90%

40

Single platform solution (e.g. just J2EE or just .NET)

28.81%

34

Multiple platform solution (e.g. some J2EE and some .NET and some PHP)

36.44%

43

Don't know

0.00%

012 / 19

2018 IT Success Rate Survey

SurveyMonkey

Total Respondents: 118

13 / 19

2018 IT Success Rate Survey

SurveyMonkey

Q12 How does the team interact with stakeholders? (Please check all thatapply)
Answered: 118

Skipped: 31

ActiveStakeholder...
Agile Modeling- We do...
BusinessAnalyst(s) -...
Demos - Theteam holds...
Detailed
Specificatio...
FormalModeling...
Interviews Someone from...
Office Hours Some...
On-SiteCustomer -...
Product Owner(PO) - We ha...

Don't Know
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Active Stakeholder Participation - We have some stakeholders involved with modeling, testing, or even development activities

30.51%

36

Agile Modeling - We do modeling/sketching/roadmapping sessions with whiteboards, sticky notes, ...

39.83%

47

Business Analyst(s) - We have business analysts who work with stakeholders to understand their needs

42.37%

50

Demos - The team holds regular demonstrations of their work to stakeholders

55.93%

66

Detailed Specification(s) - Detailed requirements specifications are provided to the team

16.95%

20

Formal Modeling Sessions - We hold structured modeling sessions such as Joint Application Design (JAD) meetings

4.24%

5Interviews - Someone from the team interviews stakeholders to identify their needs

32.20%

38

Office Hours - Some stakeholders are available to the team at pre-defined times

22.03%

26

14 / 19

2018 IT Success Rate Survey

SurveyMonkey

On-Site Customer - Stakeholders work in close geographic proximity to the team and are regularly available to answerquestions

18.64%

22Product Owner (PO) - We have a PO who represents the needs of the stakeholders to the team

60.17%

71

Don't Know

1.69%

2Total Respondents: 118

15 / 19

2018 IT Success Rate Survey

SurveyMonkey

Q13 How many years of work experience do you have?
Answered: 113

Skipped: 36

NoneLess than 2years

2 to 5 years

5 to 10 years

10 to 20 years

20+ years

0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

None

0.00%

0Less than 2 years

0.00%

0

2 to 5 years

2.65%

3

5 to 10 years

4.42%

5

10 to 20 years

41.59%

47

20+ years

51.33%

58

TOTAL

113

16 / 19

2018 IT Success Rate Survey

SurveyMonkey

Q14 Which sector is your organization primarily in?
Answered: 113

Skipped: 36

Automotive

Financial

Government

HealthManufacturing

RetailShippingTechnology(inc. Software)

Other
0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSES

Automotive

2.65%

3

Financial17.70%

20

Government

15.93%

18

Health7.08%

8

Manufacturing

0.88%

1Retail

4.42%

5Shipping

0.00%

0

Technology (inc. Software)

46.90%

53

Other

4.42%

5TOTAL

113

17 / 19

2018 IT Success Rate Survey

SurveyMonkey

Q15 Where are you located?
Answered: 113

Skipped: 36

North America

South/CentralAmerica

EuropeAsia

Australia

Africa

0%

10%

20%

30%

40%50%60%70%80%

90% 100%ANSWER CHOICESRESPONSES

North America

33.63%

38

South/Central America

12.39%

14Europe

33.63%

38

Asia

14.16%

16

Australia5.31%

6Africa

0.88%

1TOTAL

113

18 / 192018 IT Success Rate Survey

SurveyMonkey

Q16 Would you like a chance to win a book? If so, pick one and provide
your email address (we will only use it for the draw)
Answered: 104

Skipped: 45

An Executive's
Guide to...

Introduction
to Disciplin...

Refactoring
Databases:...

0%

10%

20%

30%

40%

50%

60%

70%

80%

90% 100%ANSWER CHOICESRESPONSESAn Executive's Guide to Disciplined Agile: Winning the Race to Business Agility

26.92%

28

Introduction to Disciplined Agile Delivery 2nd Edition: A Small Team's Journey from Scrum to DevOps

51.92%

54

Refactoring Databases: Evolutionary Database Design

21.15%

22TOTAL104

19 / 19