564 HO GreenSmart™ Fireplace
Tested and Listed by

ANSI Z21.88

Operation



Maintenance

WARNING:

If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of
life.

-

Do not store or use gasoline or other flammable vapors and liquids in the vicinity of thisor any other appliance.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or thegas supplier.
This appliance may be installed in
an aftermarket permanently
located, manufactured home (USA
only) or mobile home, where notprohibited by local codes.
This appliance is only for use
with the type(s) of gas indicatedon the rating plate. A conversion
kit is supplied with the appliance.

Owner's Manual
www.travisproducts.com

 Copyright 2011, T.I.

$10.00100-01264_000

41107154800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2

Introduction

Introduction
We welcome you as a new owner of a 564 HO gas fireplace. This manual details operation andmaintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating yourheater and save the manual for future reference.

Important Information
No other 564 HO gas fireplace has the same serial
number as yours. The serial number is on the listinglabel that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model:

564 HO GS Fireplace

Serial Number:

Register your warranty online at:traviswarranty.com
Or, mail your warranty card to:Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.

Purchase Date:

To receive full warranty coverage, you willneed to show evidence of the date youpurchased your heater. Do not mail your Billof Sale to us.

Purchased From:

We suggest that you attach your Bill of Saleto this page so that you will have all theinformation you need in one place should theneed for service or information occur.

Installation Warnings


Installation requirements are printed in the 564 HO Installation Manual (part # 10001263). All requirements in the installation manual must be met.

Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.

This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.

This appliance must be installed in accordance with all local codes, if any; if not,follow ANSI Z223.1 and NFPA 54(88).

In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after thehome is site located.



The fireplace is designed to operate on natural gas, or propane (LP).

All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.

Notify your insurance company before hooking up this fireplace.

© Travis Industries

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Introduction

3

Table of Contents
Introduction and Important Information

MaintenanceIntroduction ......................................................................... 2
Important Information .......................................................... 2
Installation Warnings ........................................................... 2
Features .............................................................................. 3
Heating Specifications ......................................................... 3

Safety Precautions
Safety Precautions .............................................................. 4

Operation
Before You Begin ................................................................ 6
Location of Controls ............................................................ 6
Starting the Fireplace for the First Time .............................. 7
Turning the Fireplace On and Off ........................................ 7
Comfort Control ................................................................... 7
Adjusting the Flame Height ................................................. 8
Accent Light ........................................................................ 8
Adjusting the Blower Speed ................................................ 9Continuous Pilot / GreenSmart™ Pilot Switch..................... 9
Normal Operating Sounds ................................................... 10
Normal Operating Odors ..................................................... 10

Maintaining Your Fireplace's Appearance........................... 11
Battery Replacement .......................................................... 11
Accent Light Replacement .................................................. 12
Yearly Service Procedure ................................................... 14
Grill Installation and Removal ............................................. 15
Face Installation and Removal ............................................ 16
Glass Frame Removal and Installation ............................... 17
Glass Cleaning ................................................................... 19
Troubleshooting Table ........................................................ 20
Wiring Diagram ................................................................... 21
Replacement Parts List ....................................................... 22

Warranty
Warranty ............................................................................. 29

Optional Equipment
Optional Equipment List ...................................................... 24

Index
Index ................................................................................... 26

FeaturesWorks During Power Outages (battery backup)
Optional GreenSmart™ Thermostat / Remote Control
Realistic "Wood Fire" Look
Standard Blowers for Effective Heat Distribution
Built-In Accent Light (night light)






Built-In Control Panel Light
Standing or Intermittent (GreenSmart) Pilot
Convenient Operating Controls
Variable-Rate Heat Output



Low MaintenanceHeating Specifications
Approximate Heating Capacity (in square feet)*
Maximum BTU Input Per Hour*

Natural Gas

PropaneUp to 1,700

Up to 1,700

35,00035,000

Heating capacity will vary with floor plan, insulation, and outside temperature.

© Travis Industries

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4Safety Precautions
IF YOU SMELL GAS:
* Do not light any appliance* Extinguish any open flame* Do not touch any electrical switch or plug or unplug anything* Open windows and vacate building* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use andat least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.

This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the bestplace to check). You may also check for a label on the gas control valve body.

Ok

Gas

© Travis Industries

Contact your local building
officials to obtain a permit andinformation on any installation
restrictions or inspection
requirements in your area.
Notify your insurance companyof this heater as well.

If the flame becomes sooty, darkorange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange forproper servicing.

It is imperative that control
compartments, screens, or
circulating air passageways ofthe heater be kept clean andfree of obstructions. These
areas provide the air necessary
for safe operation.

Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater andwhat to expect.

Do not store or use gasoline orother flammable liquids in thevicinity of this heater.

4110715?

Do not operate if any portion of
the heater was submerged inwater or if any corrosion occurs.
Immediately call a qualified
service technician to inspect theappliance and to replace any partof the control system and any
gas control that has been underwater.

100-01264_000

Safety Precautions
Do not place clothing or otherflammable items on or near theheater. Because this heater canbe controlled by a thermostat
there is a possibility of theheater turning on and igniting
any items placed on or near it.

Light the heater using the built-in
igniter. Do not use matches or
any other external device to lightyour heater.

Allow the heater to cool before
carrying out any maintenance or
cleaning.

The viewing glass should be
opened only for conducting
service. Do not operate withcracked, broken, or removed
glass.

Never remove, replace, modify or
substitute any part of the heater
unless instructions are given inthis manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.

Any safety screen or guard
removed for servicing must be
replaced prior to operating theheater.
Operate the heater according to
the instructions included in thismanual.

Instruct everyone in the house
how to shut gas off to theappliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tankand requires a wrench to shut off.

If the main burners do not startcorrectly turn the gas off at thegas control valve and call yourdealer for service.

This unit is not for use with solid
fuel
Do not place anything inside thefirebox (except the included fiberlogs).

5This
ManualDo not throw this manual away.
This manual has important
operating and maintenanceinstructions that you will need at
a later time. Always follow the
instructions in this manual.

If the fiber logs become
damaged, replace with Travis
Industries log set.
Children and adults should be
alerted to the hazards of highsurface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as theheater.

© Travis Industries

4110715

Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no responsibilityof any consequential
damage(s).

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6Operation

Before You BeginRead this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.

Location of Controls

Swing the concelament cover

Lift up and swing the lower grill

up and slide it back to expose

An instruction card for operating

the controls.

the fireplace is attached to thedown to acces the area below theinside of the fireplace here.

firebox.

Replace it for easy reference.

HIGH

HIGH

FLAME ADJUST
HIGH

OFF

OFF

CONTINUOUS

COMFORT

PILOT

CONTROL

MAIN
AA

BURNERBATTERYLOW

LOW

HOLDERLOW

BLOWERACCENT LIGHT

GREEN SMART
PILOT

Blower Control

This knob controls the speed of the internal convection blower thatpushes heated air into the room.

Accent Light

This knob controls the accent lights located behind the logs.

Flame Adjust Knob

This knob controls the flame height from low ("LO") to high ("HI").

Continuous Pilot -GreenSmart Pilot

This switch controls how the pilot flame works. See the section“Continuous Pilot / GreenSmart Pilot” for details.

Comfort Control

This switch turns the rear burner on and off.

AA Battery Holder

This holder contains 4 AA batteries that allow the fireplace to operate
during power outages.

Main BurnerThis switch turns the fireplace burners on and off.

© Travis Industries

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Operation

7

Starting the Fireplace for the First Time

Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.

Condensation may appear on the glass each time you start the fireplace - this is normal.

Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames willturn a more realistic yellow and orange color.

Certain installations use a remote, thermostat, or wall switch to turn the fireplace on and off. If this is
the case, leave the ON/OFF switch "ON".



Verify the power backup and control light batteries are installed (see page 11).

Turning the Fireplace On and Off
Use the main burner switch to turn the main burner on and off.
MAIN
BURNERON
OFF

NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES:The on/off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace tooperate. Consult your installer or dealer for details.
Do not place any combustible items on top of or directly in front of the fireplace, even temporarily. An
optional thermostat may start the fireplace causing a combustible item to ignite.



If the fireplace turns on and off frequently while using the thermostat, you may want to adjust theflame height down until it produces just enough heat needed.

Comfort Control
The rear portion of the burner may be shut off to lower the heat output and flame size from the burner(this is called the comfort control). Use the comfort control switch to adjust this as desired.
COMFORT
CONTROL© Travis Industries

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8Operation

Adjusting the Flame HeightThis fireplace has an adjustable flame to tailor the look and heat output to your specific needs. It isadjusted by turning the flame adjust knob.

FLAME ADJUST
HIGH

LOW

Accent Light
This fireplace has a built-in accent light that may be turned on and off and dimmed to your preference.
Turn the knob to achieve the desired light output.

HIGH
OFF

LOW

ACCENT LIGHT

OFF© Travis Industries

LOW

HIGH

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Operation

9

Adjusting the Blower Speed
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up totemperature (approximately 15 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE:

With the rear burner off (comfort control), the heater may not become hot enough for theblower to turn on.

HIGH
OFF

LOW

BLOWER

Continuous Pilot / GreenSmart™ Pilot Switch
This fireplace may run with the pilot continuously running or in GreenSmart (intermittent) mode. For most
homeowners, the GreenSmart mode is preferred (this saves fuel, doesn’t give off un-needed heat).
However, in some situations the homeowner may prefer to switch the fireplace to continuous pilot. The
most typical reasons for switching to continuous pilot are:

Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.



Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after stuartup (not just the first time the fireplace was started). This is anaesthetic condition that may be remedied by switching the fireplace to continuous pilot.

Cold Glass or Fireplace Front – in very cold conditions you may notice that the fireplace front andglass become very cold. To remedy this, switch the fireplace to continuous pilot.



Frequent On / Off Operation – if you are frequently turning the fireplace on and off, you may wish toleave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
CONTINUOUS
PILOT

GREEN SMART
PILOT© Travis Industries

4110715100-01264_000

10Operation

Normal Operating Sounds
DC Converter
This device makes a light humm thatis audible in close proximity.

The appliance may creak with change oftemperature -- THIS IS NORMAL.

Blower Snap Disk
This part can produce a
clicking sound as it turns
the blower on and off.

Blowers
This heater has optional blowers to pushheated air into the room. You will hear thesound of air movement that increases as
the speed is increased.

Gas Control ValveAs the gas control valve is turnedon and off you will hear a dullclicking sound. This is the valve
opening up and shutting down.

Extinction Pops
It is not unusual, especially on Propane(LP) appliances, to experience a "pop"when the burner is shut off.

Pilot Assembly
The pilot flame will make a clicking
sound when starting up. If left on, it
will make a slight whisper sound.

GreenSmart Receiver
The optional GreenSmart receiver will
beep when receiving commands from theGreenSmart remote.

Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.

© Travis Industries

4110715100-01264_000

Maintenance

11

Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft
cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.

Battery Replacement
Power Backup Batteries
Four AA batteries are used as a power backup for the fireplace in case the household (AC) power goes out. They
also power the comfort control feature. These batteries must be inserted into battery holder (make sure they contact
the terminals - see the illustration below). The fireplace controller will beep once these batteries start to go dead.
Replace batteries before each heating season to insure proper operation.

Control Panel Light Battery
LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted. If the LED
lights do not operate, replace the 9v battery (see the illustration below). The battery holder is held in place with Velcro
and may be removed for easier access.

Battery Holder for Control
Panel Lights

9
Ba v
tte
ry

AA
AA

Lift up and swing the lower grill

Ba

tte

Ba

ry

tte

ry

down to acces the area below thefirebox.

Swing the concealment coverup and slide it back to expose
AA Battery

the controls.
AA

AA
Ba

Holder
Ba

tte

tte

ry

ry

AA Battery Tray

© Travis Industries

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12

Maintenance

Accent Light Replacement
Accent lights are included in your fireplace to provide additional lighting. These bulbs will burn out overtime. To replace, follow the directions below:

Shut off gas to the fireplace and let it cool for 15 minutes.

Turn off electricity to the fireplace (disable the breaker).

Remove the glass (see page 17) and logs (see instructions included with logs).



Replace the halogen bulbs with the following bulbs:

35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)

Lower Bulbs


Located behind the logs on the EmberFyre and DancingFyre Burners.



Located below the media tray (firebox floor) on the DiamondFyre Burner.

Remove the bulb from the socket as shown above.
(NOTE: .Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):

Upper Bulb
1. Remove the exhaust manifold from the roof of the fireback. The 2 rear screws are in slots, and do notneed to be removed. Remove the 2 front screws from the exhaust manifold, then tilt the manifold
down and slide it forward to remove.

© Travis Industries

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Maintenance13

2. Remove the accent light cover plate from the roof of the firebox. Remove the outer 8 screws, not the
inner 4 screws.
NOTE: When replacing this plate, position the glass to the rear. Make sure the gasket seals tightly
against the firebox celing.

3. Pull down the upper accent light enclosure from the roof of the firebox, as shown below. Note the 3screws holding the bulb assembly in place.

4. Remove the 3 screws holding the bulb assembly in the accent light enclosure. Remove the bulb
assembly from the enclosure.

5. Loosen the lower 2 set screws holding the bulb in place until the bulb becomes loose.

6. Replace the bulb and tighten the set screws (do not over-tighten, this will damage the bulb).
(NOTE: .Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):
7. Return the fireplace to the correct configuration.
© Travis Industries

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14

MaintenanceYearly Service Procedure
Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified technician.
1.

Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.

2.

Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass (see page 17).

3.

Remove the log set (NOTE: The logs are very fragile — see page 19). If severely deteriorated, replace. Checkthe logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is found,the fireplace will require adjustment. Contact your dealer.

4.

Inspect the burner and remove any debris.
Make sure the burner is not warped, cracked, or damaged.
Check the firebox and area around the pilot to make sure there is no warping or damage.
If any problem is found, discontinue use and contact your dealer for service.

5.

Replace the log set. Clean and replace the glass (see Glass Cleaning on page 19). If the glass is damaged,
replace. Make sure the gasket along the perimeter of the glass contacts the face of the firebox and forms an airtight seal. If it does not, re-align or replace the gasket to insure an air-tight seal.

6.

Inspect the area behind the access door. Clean if necessary. Check the gas
control valve and the gas lines. If damage is found, discontinue use and contact
your dealer for service. Clean the air channels, ducts, and blower (if applicable).

7.

Start the main burner. Inspect the main burner and pilot flame. After 15 minutes
the flames should be orange/yellow and not touch the top of the firebox. If thepilot or main burners do not burn correctly, contact your dealer for service.
Monitor blower operation.

8.

Remove any debris or vegetation near the vent termination. Contact your dealer
if any sooting or deterioration is found near the vent termination. Venting systemshould be examined by a qualified agency.

© Travis Industries

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Maintenance15

Grill Installation and Removal
Follow the directions below to install.

Upper Grill Installation (FPX and Avalon)
Hold the grill at an angle and insert thelower slot over the lower bushing on
the fireplace (both sides)

Swing the grill upwards to engage the upper slot. You
will need to lift the grill slightly to get it over the bushing.
Once in place the grill is held in place by gravity.

Upper Grill Installation (Lopi)
NOTE: The upper grill is difficult to install the first time - bepatient, after you install it, you will know how it installs and it
will be much easier the second time.

SIDE VIEW
Mounting StudHeat Shields(on fireplace)

Position the grill
so the slots on
the grill align withthe mounting
studs.

Upper Grill

You may need topush in andupwards on thegrill as it inserts.

The grill, when
fully inserted,
will slide down
and “click” into
place.

Lower Grill Installation

Hold the grill at an angle and insert the lower
slot over the bushing on the fireplace (bothsides). You may need press on the grill to get
the tab over the bushing (this prevents thegrill from accidentally falling off).

© Travis Industries

Bend the tab outward on
both sides. This is theend-stop for the lower grill,it allows the grill to swing
forward.

4110715

Swing the grill upwards to engage
the upper slot. You will need to lift
the grill slightly to get it over thebushing. Once in place the grill isheld in place by gravity.

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16

MaintenanceFace Installation and Removal
Some fireplaces have a face that fits over the glass frame. The face can be removed following thedirections below.

Phillips
Screwdriver

Four screws hold the facein place. The screws areaccessed through thegrills on the face.

© Travis Industries

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Maintenance

17

Glass Frame Removal and Installation
Warning:

The appliance must be completely cool before removing the glass.

Warning:

Do not strike or slam the glass.

a

Depending on the face being used, either:
1) Swing the access door down and remove the top grill, or2) Remove the face by unscrewing it or lifting it off -- see
the instructions included with the face for details.
Open the 4 latches holding the glass frame in place,starting with the bottom. Follow the instructions shown to the right.

Top ofFirebox

Latch

Glass

Lift the glass frame up andb pull it forward to remove.

NOTE:
You may need to lift
the glass frame
while re-attaching.

Catch onglass frame

Re-Attaching the Glass Frame:
1) Hang the glass frame on the firebox.
2) While holding the frame in place, attach the upper latches(follow the instructions to the right in reverse).
3) Lift the glass frame slightly and attach the lower latches.
NOTE: Make sure the glass frame is fully in place -- it should
be flush with the front of the fireplace when installed correctly.

© Travis Industries

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18

Maintenance

Glass Frame Removal and Installation (continued)
The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow thedirections below to re-install the latch if it comes loose.

Hold the latch at an angle and insert it into the slot on the glass frame anchor.

Latch

NOTE: this slot may be at adifferent angle than illustrated.
Top ofFireboxGlass Frame
Anchor

Note how the washer on the latch fits behind the flange on theglass frame anchor.

Once fully inserted, turn the latch until it is upright.

© Travis Industries

4110715100-01264_000

Maintenance

19

Log Set Installation
Log Set Overview
This fireplace has several log or media options. Refer to the instructions included with the logs or media
for installation and removal.

Glass Cleaning
The glass may be cleaned with a nonabrasive cleaner.

WARNING: do not operate the fireplace without the glass frame in place.

© Travis Industries

4110715100-01264_000

20

MaintenanceTroubleshooting Table
Problem:Main Burners Will
Not Start
Receiver Beeps
Heater Beeps

Thermostat Does

Possible Cause:

Don't Call for Service
Until You:The ON/OFF switch is turned to "OFF"Turn the ON/OFF switch to "ON"The remote control is not working correctly

See the remote control instructions

The thermostat is disconnected or set too low

See "Thermostat Operation"

No Propane in Tank

Check Tank Level

The power backup batteries are deadReplace the batteries (see page 11)

The power backup batteries are dead(heater will beep once repeatedly)

Replace the batteries (see page 11)

The heater encountered an error when trying to start(heater beeps 3 times repeatedly)

Make sure gas is turned on. Turn heateroff for 5 seconds (make sure standing pilot
is off) – then turn back on.

The heater encountered a pilot error(heater beeps 2 times repeatedly)

Contact your dealer if this occurs.

The ON/OFF switch is turned to "OFF"Turn the ON/OFF switch to "ON"The thermostat is set too low

Check thermostat

The fireplace is not getting electricity

Check the breaker switch

The fireplace is not up to temperature

Let the fireplace burn for at least 15
minutes

The fireplace has just been started

This is normal - see "Starting the Fireplace
for the First Time"

Not Work

Fireplace Will Not
Distribute Heat
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Comfort Control
Does not Work
Thin Layer of Soot
Covers the Glass© Travis Industries

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

The flame height may be turned too low

Turn the flame height to "HI" See "Adjusting the Flame Height"

The AA batteries may be deadReplace the AA batteries (see page 11)

The logs or coals are placed incorrectly

See "Log Set Installation"

Improper air shutter adjustment

Adjust Air Shutter - contact your dealer

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Maintenance21

Wiring Diagrams
Stock Wiring Diagram
Spark RodAccentLight (s)Pilot
SensorAccent Light
Rheostat
Pilot Ground
Optional
BlowerHookup

CN4

Comfort Control
Valve

PILOT
SENSOR

120 VACPower In

DIGITALFIREPLACE

CN0

BURNERAC
ADAPTERCONTROLSPARK RODVALVEDIAGNOSTICCOMMAND

POWER

CN1

GROUND

CN2

POWER SUPPLYBlack

IPI / CPIRed

ON / OFF

Blue

Red

Green

OrangeYellow / Green

VALVE

CN3

Black
Red

Blue

Red

Red

Green
White

Black

Blue

White

CONTINUOUS
PILOT

COMFORT
CONTROLGREENSMART
PILOT

AA
BATTERY
TRAY

MAIN BURNER

AccentLight (s)Thermodisk
Optional
Blower(s)Accent Light
Rheostat

Caution:Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.

© Travis Industries

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22

MaintenanceGreenSmart Wiring Diagram
Pilot Sensor

Spark Rod

Pilot Ground

CN4

PILOT
SENSOR

DIGITALFIREPLACEBURNERCONTROLSPARK ROD

CN0
DIAGNOSTIC

VALVECOMMANDGROUND

POWER

CN1

CN2

STEPPER MOTORCOMFORT
CONTROL VALVE

CN3

BURNER CONTROL

Red
Black

White

Red

POWER SUPPLY

GreenComfort Control
Valve

Black

ON / OFFCOMFORT CONTROL

White

Green

IPI CPIRedCONTINUOUS
PILOT

Black

OrangeYellow-GreenRECEIVER

VALVE

Green

Blue

White

TOP

FAN CONTROLINTERMITTENTPILOTFan Controller(4) AA BATTERIES

POWER

110V OUTFAN

AUX OUT

Remote ReceiverCOM

120 VACPower In
AccentLightsThermodisk
Optional
Blowers
Accent Light
Rheostat

Caution:Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.

Replacement Parts List
Caution:Use only Travis Industries replacement parts. Do not use substitute materials.

Warning:

Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.

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Limited 7 Year Warranty

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Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten (10)days of the appliance purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants
this gas appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original
purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

Years 1 & 2Parts & Labor

Component

Years 3 Through 5
Parts & Labor

Years 6 & 7
Parts Only

Burner Assembly
Burner Pan Assembly, Air Shutter Assembly, Main Burner OrificeElectrical Assembly (within heater structure):
Wiring harness, snap discs, rheostat speed control



Gas Control Assembly
Adjustable control valve, fireplace controller, pilot assembly and pilot wiring



Glass
Glass (breakage from thermal shock)

Ceramic Logs
Log Set, Embers

Gold, Nickel & Copper Plating
Face & Door (see “Conditions and Exclusions” # 9)Accessories
Firebacks, Power Heat Ducts, Andirons, etc…

One-Way Freight Allowance













One-way freight allowance on pre-authorized repair done at factory is covered.

Convection Heat Exchanger
Convection heat exchanger assemblyFirebox Assembly

Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism

EXCLUDED COMPONENTS:
Paint, Gasketing, and Accent Light Bulbs

CONDITIONS & EXCLUSIONS
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer mustensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify thiswarranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as tothe extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure orother influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's
settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded isdamage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped fornatural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items, or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is notcovered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not coveredby this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVISINDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes noliability for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.

IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and themodel name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased theappliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material orworkmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC.,
to your regional distributor, or dealership.
4.

Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.

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Optional Equipment

Accessories
The accessories listed below are available at your Travis dealer. To locate a dealer, visit:

www.travisproducts.com
GreenSmart™ Remote / Thermostat
This accessory allows for remote control of your fireplace (burner, flame height, accent light).. It hasa built-in thermostat if you wish for automatic temperature control.

°F© Travis Industries

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Optional Equipment© Travis Industries

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Index

Index
Accent Light Replacement .................................................. 12
Accent Light ........................................................................ 8
Adjusting the Flame Height ................................................. 8
Adjusting the Blower Speed ................................................ 9Battery Replacement .......................................................... 11
Before You Begin ................................................................ 6
Comfort Control................................................................... 7
Continuous Pilot / GreenSmart™ Pilot Switch .................... 9
Face Installation and Removal ............................................ 16
Features .............................................................................. 3
Glass Cleaning.................................................................... 19
Glass Frame Removal and Installation ............................... 17© Travis Industries

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