Net One Systems
Sustainability Data Book 2023
ESG Data

Addendum to written matters

Scope of aggregation and abbreviations
Net One Group: Net One Systems Co., Ltd. and 3 subsidiaries
NOS: Net One Systems Co., Ltd.
NOP: Net One Partners Co., Ltd.
NOX: Net One Next Co., Ltd.
NOB: Net One Business Operations G.K.

Aggregation target period
In principle, from April 1, 2022 to March 31, 2023. However, some initiatives before and after this period are also included.

1

Net One Systems Sustainability Data Book 2023

Non-financial Data: Environment*Scope of aggregation: In principle, this refers to NOS, NOP, NOX, and NOB among the Net One Group, which have acquired the EMS certification.
However, there are some differences, as described in the scope of aggregation for various data.
ISO14001
Item
ISO14001 certification coverage rate: Percentage of businessoffices with ISO14001 certification(excluding satellite offices among business locations)

Unit

Scope of aggregation％

NOS,NOP,NOX,NOBFY 2018

FY 2019100

FY 2020

100

FY 2021100

FY 2022100

100

Total energy usage*Concerning items marked with "*", some data from previous years have been revised in accordance with adjustments to calculation methods.
Item

Unit

Scope of aggregation

FY 2018

FY 2019GJ

NOS,NOP,NOX,NOB

──

1,000 kWhNOS,NOP,NOX,NOB

─

─

9,444

9,772

8,769

GJ

NOS,NOP,NOX,NOB

──

19,66917,11017,518

Unit

Scope of aggregation

FY 2018

FY 2019

FY 2020

FY 2021

FY 2022CO2 emissions (Scope 1)

t-CO2

N/A

─

─

─

─

─

CO2 emissions (Scope 2)*Market standard (Method of using the emission factor
for individually contracted electric power)

t-CO2

NOS,NOP,NOX,NOB──

Total energy usage＊

Electricity
Cold water, steam, heat＊

FY 2020

FY 2021

120,906

FY 2022

120,679

111,251

CO2 emissions (Scope 1, Scope 2)
Item

5,293

5,356

5,303

CO2 emissions (Scope 3)
Item

Unit

Scope of aggregation

FY 2018

FY 2019t-CO2

See below──

460,417569,460

458,356

Category 1 (Purchased goods and services)t-CO2

NOS,NOP──

367,410486,192

369,930

Category 2 (Capital goods)

t-CO2

NOS

─

─

6,269

6,480

8,195

Category 3 (Fuel- and energy-related activities)

t-CO2

NOS,NOP,NOX,NOB

─

─

1,289

1,236

1,172

Category 4 (Upstream transportation and distribution)

t-CO2

NOS,NOP,NOX

─

─

163

163

163

Category 5 (Waste generated in operations)t-CO2

NOS,NOP

─

─

20

41

25

Category 6 (Business travel)

t-CO2

NOS,NOP,NOX,NOB

─

─

711

817

921

Category 7 (Employee commuting)t-CO2

NOS,NOP,NOX,NOB

─

─

372

169

224

Category 9 (Downstream transportation and distribution)

t-CO2

NOS,NOP

─

─

8

8

8

Category 11 (Use of sold products)

t-CO2

NOS,NOP──84,152

74,334

77,696

Category 12 (End-of-life treatment of sold products)

t-CO2

NOS,NOP

─

─

23

20

22

CO2 emissions (Scope 3 total)

2

FY 2020

FY 2021

FY 2022Net One Systems Sustainability Data Book 2023

CO2 emissions (Scope1+2+3)*CO2 emissions (Scope 1+2+3 total) are rounded off in the calculation process and do not necessarily match the total CO2 emissions for each scope shown on the previous page.
Item
CO2 emissions (Scope1+2+3 total)

Unit

Scope of aggregation

FY 2018

FY 2019t-CO2

See the Scope 1 to 3 scope of
aggregation column.

─

─

Unit

Scope of aggregation

FY 2018t

NOS,NOP

Unit

Scope of aggregation

FY 2018

1,000 sheets

NOS,NOP,NOX,NOB

─

Unit

Scope of aggregation

FY 2018

Cases

NOS,NOP,NOX,NOBFY 2020

FY 2021465,709

FY 2022574,816

463,659

Waste
Item
Total amount of waste generated (primarily industrial waste)

FY 2019

61.4

FY 2020

53.3

FY 2021118.7

FY 2022

90.2

41.6

Paper resources
Item
Paper usage (office paper)

FY 2019

FY 2020

8,053

FY 2021

4,537

FY 2022

3,874

3,519

Violations of environmental laws and regulations
Item
Number of violations of environmental laws and regulations

3

FY 2019
0

FY 2020
0

FY 20210

FY 202200

Net One Systems Sustainability Data Book 2023

Non-financial Data : Social
Personnel
Registration of employees (Consolidated basis)
Item

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2018FY2019FY2020

FY2021

FY 2022

Remarks

Persons

As of the end of FY

Consolidated basis

―

―

―

2,703

In principle, employees (currently employed) include seconded employees
2,548 and exclude employees seconded outside of the Group, those on leave ofabsence, and those seconded overseas or to NOB.

Male

Persons

As of the end of FY

same as above

―

―

―

2,191

2,065

FemalePersons

As of the end of FY

same as above

―

―

―

512

483

%

As of the end of FY

same as above

―

―

―

18.9

19.0

Japan

Persons

As of the end of FY

same as above

―

―

―

2,576

2,548

Overseas

Persons

As of the end of FY

same as above

―

―

―

127

0

Persons

April 1 through March 31(following year)

same as above

―

―

―

311

349

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2018FY2019FY2020

Number of non-consolidated employees
Persons
by gender

As of the end of FY

Non-consolidated
basis*Rf: Remarks

2,372

2,353

2,434

2,570

In principle, employees (currently employed) include seconded employees,
and exclude employees seconded outside of the Group and those on leaveof absence.
2,597* Aggregate exceeds the consolidated employee count due to the inclusionof employees seconded to group companies outside the Company’s scope of
consolidation.

Male

Persons

As of the end of FY

same as above

1,973

1,950

2,022

2,092

2,097

FemalePersons

As of the end of FY

same as above

399

403

412

478

500

%

As of the end of FY

same as above

16.8

17.1

16.9

18.6

19.2

Engineers

Persons

As of the end of FY

same as above

1,378

1,361

1,441

1,503

1,504

Sales

Persons

As of the end of FY

same as above

525

513

514

522

543

Planning and administration

Persons

As of the end of FY

same as above

469

479

479

545

550

%

As of the end of FY

same as above

58.1

57.8

59.2

58.5

57.9

Under 30

Persons

As of the end of FY

same as above

―

―

―

505

561

Ratio

%

As of the end of FY

same as above

―

―

―

19.6

21.6

Male

Persons

As of the end of FY

same as above

―

―

―

341

387

FemalePersons

As of the end of FY

same as above

―

―

―

164

174

Persons

As of the end of FY

same as above

―

―

―

694

663

%

As of the end of FY

same as above

―

―

―

27.0

25.5

Male

Persons

As of the end of FY

same as above

―

―

―

545

510

FemalePersons

As of the end of FY

same as above

―

―

―

149

153

Number of consolidated employees
Number of employees by gender

Ratio of female employees
Number of employees by region

Average number of temporary
employees not included above

Figures are the aggregate of temporary employees (not contractors) of NOS,
NOP, and NOX.

Registration of employees (Non-consolidated basis)
Item

Ratio of female employees
Number of non-consolidated employees
by job

Ratio of engineers

Unit

FY2021

FY 2022

Remarks

Positions without specifically identifiable job types have been included under"Planning and administration."

Number of non-consolidated employees
by age

30s
Ratio

4

Net One Systems Sustainability Data Book 2023

Item

40s

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2018FY2019FY2020

FY2021

FY 2022

Remarks

Persons

As of the end of FY

Non-consolidated
basis*Rf: Remarks

―

―

―

873

In principle, employees (currently employed) include seconded employees,
and exclude employees seconded outside of the Group and those on leaveof absence.
851* Aggregate exceeds the consolidated employee count due to the inclusionof employees seconded to group companies outside the Company’s scope of
consolidation.

%

As of the end of FY

same as above

―

―

―

34.0

32.8

Male

Persons

As of the end of FY

same as above

―

―

―

762

736

FemalePersons

As of the end of FY

same as above

―

―

―

111

115

Persons

As of the end of FY

same as above

―

―

―

413

439

%

As of the end of FY

same as above

―

―

―

16.1

16.9

Male

Persons

As of the end of FY

same as above

―

―

―

367

390

FemalePersons

As of the end of FY

same as above

―

―

―

46

49

60 or older

Persons

As of the end of FY

same as above

―

―

―

85

83

Ratio

%

As of the end of FY

same as above

―

―

―

3.3

3.2

Male

Persons

As of the end of FY

same as above

―

―

―

77

74

FemalePersons

As of the end of FY

same as above

―

―

―

8

9

OverallAge

As of the end of FY

same as above

―

―

―

40.1

40.1

Male

Age

As of the end of FY

same as above

―

―

―

41.1

41.1

FemaleAge

As of the end of FY

same as above

―

―

―

36.0

36.0

Persons

April 1 through March 31(following year)

same as above

―

―

―

310

329

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2019FY2020

FY2021

Persons

As of April 1

Net One Group*Rf: Remarks

49

95

106

90

Excludes some overseas subsidiaries and some domestic subsidiaries within
77
the Group

Male

Persons

As of April 1

same as above

31

61

68

56

55

FemalePersons

As of April 1

same as above

18

34

38

34

22

%

As of April 1

same as above

36.7

35.8

35.8

37.8

28.6

%

As of April 1

same as above

77.6

83.1

Persons

April 1 through March 31(following year)

same as above

104

168

146

134

―

Male

Persons

April 1 through March 31(following year)

same as above

91

140

105

107

―

FemalePersons

April 1 through March 31(following year)

same as above

13

28

41

27

―

%

April 1 through March 31(following year)

same as above

12.5

16.7

28.1

20.1

―

Ratio

50s
Ratio

Average age

Average number of temporary
employees not included above
Recruitment of employees
Item
Number of new graduate hires

Female ratio
3-year retention rate of new graduate
hires

Number of mid-career hires

Female ratio

5

FY 2022――

FY 2023―

Remarks

Retention rate in fiscal 2019: Employed as of April 1, 2022 (3 years later)
Retention rate in fiscal 2020: Employed as of April 1, 2023 (3 years later)

Net One Systems Sustainability Data Book 2023

Continued employment and turnover
Period of data aggregation
As of data aggregation

Scope of aggregationYear

As of the end of FY

Non-consolidated
basis*Rf: Remarks

8.72

9.27

9.24

9.34

In principle, employees (currently employed) include seconded employees,
9.58 and exclude employees seconded outside of the Group and those on leaveof absence.

Male

Year

As of the end of FY

same as above

8.83

9.39

9.41

9.64

9.91

FemaleYear

As of the end of FY

same as above

8.16

8.68

8.43

8.04

8.16

Turnover rate%

As of the end of FY

same as above

6.9

7.3

4.8

6.2

6.0

Item
Average years worked at Net One
Systems

Unit

FY2018FY2019FY2020

FY2021

FY 2022

Remarks

Remuneration
Item

Unit

Period of data aggregation
As of data aggregation
April 1 through March 31(following year)

Average annual salary

Yen

Gender differences in compensation(female : male)*Average annual salary (actual) ratio of
female to male
(Ratio of female compensation to malecompensation with male compensationindexed to 100)─April 1 through March 31(following year)

Basic salary only─

Total compensation

─

April 1 through March 31(following year)
April 1 through March 31(following year)

Scope of aggregation

FY2019FY2020

FY2021

FY 2022

FY 2023

Non-consolidated
basis

―

―

8,691,160

7,661,604―

same as above

―

―

74.2

74.0

―

same as above

―

―

88.7

90.2

―

For calculation purposes, expert positions have been classified as nonmanager positions since fiscal 2022.

same as above

―

―

87.8

89.1

―

As abovesame as above

―

―

91.2

81.5

―

For calculation purposes, expert positions have been classified as nonmanager positions since fiscal 2022.

same as above

―

―

83.3

78.6

―

As above
Figures are calculated according to the method used in the “average annual
salary” in the Annual Securities Report.
* Figures are actual amounts, including bonuses and non-standard wages* Excludes officers, vice presidents, contract employees, seconded
employees, employees seconded within the Group, and employees
seconded outside of the Group.

Remarks

Managers

Non-managers
Basic salary only─

Total compensation

─

Ratio of average annual salary of
employees to CEO's compensation(employee : CEO)

April 1 through March 31(following year)
April 1 through March 31(following year)%

April 1 through March 31(following year)

same as above――

1：6.40

1：7.83

―

Yen

April

same as above

―

―

―

235,000

235,000

Yen

April

same as above

―

―

―

220,000

220,000

Yen

April

same as above

―

―

―

210,000

210,000

Starting salary of new graduates
Master's degree
Bachelor's degree/advanced
professional graduate
College graduate/technical college
graduate

6

Net One Systems Sustainability Data Book 2023

Increased diversity of core personnel
Item
Employment rate of female
managers

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation%

As of April 1

Net One Group*Rf: Remarks

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2019FY20206.5

FY2021

6.5

FY 2022

7.7

FY 2023

Remarks

Excludes some overseas subsidiaries and some domestic subsidiaries within
the Group.
7.8
For calculation purposes, expert positions have been classified as nonmanager positions since fiscal 2022.

8.2

Empowerment of diverse personnel
Item
Employment rate of person withdisabilities%

As of April 1

FY2019Net One Group*Rf: Remarks―

Scope of aggregation

FY2018FY2020

FY2021

2.1

FY 2022

2.3

FY 2023

Remarks

Excludes some overseas subsidiaries and some domestic subsidiaries within
2.5 the Group.
Rates have been rounded to the second decimal place.

2.3

Health and safety initiatives
Item
Rate of periodic health examination
Rate of persons eligible for specifichealth guidanceCompletion rate of specific healthguidance
Prevalence rate of periodic healthexamination
Total annual work hours per employee(monthly average)
Non-statutory working hours per
employee (monthly average)
Rate of statutory interviews conducted
for employees working excess hours
Ratio of employees working excess
hours
Percentage of employees receiving
stress checks

Unit
%
%
%
%

Hours
Hours
%
%

Period of data aggregation
As of data aggregation
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)

FY2019

―

―

11

16

―

same as above

―

―

32

28

―

same as above

―

―

―

74

72

same as above

―

―

―

168

171

8.8

10.0

100

100

same as above
same as above

8.0
―

―

same as above
same as above
same as above──

Average number of days of paid leave
taken

Days

same as above――

Number of occupational accidents

Cases

Number of employees on leave due tononwork-related illness or injury

Persons

92.2

same as above

Excludes some overseas subsidiaries and some domestic subsidiaries within
99
the Group.

97

7.7
―

2

Month of each FY

Persons―

5.5

At the time of calculation of each FY

Number of business deaths

Remarks

same as above%%

FY 2022―

─Paid leave ratio

FY2021―

Workplace stress level

April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)

FY2020Net One Group*Rf: Remarks

3

5

6

7

96.2

95.6

97.2

97.9

84

85

84

11.0

12.1

59

65

69

―
68

55

same as above

―

―

―

0

0

same as above

―

―

―

0

1

same as above

―

―

―

88

80

Scope of aggregation

FY2018FY2019FY2020Working environment
Item

Unit

Use of remote working%

Commuting rate%

Period of data aggregation
As of data aggregation
April 1 through March 31(following year)
April 1 through March 31(following year)

Net One Group*Rf: Remarks
same as above

63

74

─

─

7

FY2021

―

―
25

20

FY 2022

Remarks―

Excludes some overseas subsidiaries and some domestic subsidiaries within
the Group.
Since we have shifted to a work style that is centered on remote working
25 from fiscal 2020, we have changed the indicator from the use of remote
working to the commuting rate.

Net One Systems Sustainability Data Book 2023

Support for balancing work with childcare or nursing care
Period of data aggregation
Item
Unit
As of data aggregation
Number of employees taking childcare
April 1 through March 31
Persons(following year)
leave

Scope of aggregation

FY2018FY2019FY2020

FY2021

FY 2022

Remarks

Net One Group*Rf: Remarks

44

54

61

63

Excludes some overseas subsidiaries and some domestic subsidiaries within
55
the Group

Male

Persons

April 1 through March 31(following year)

same as above

4

8

14

20

13

FemalePersons

April 1 through March 31(following year)

same as above

40

46

47

43

42

%

April 1 through March 31(following year)

same as above

─

─

─

53

Since fiscal 2022, the ratio of male employees taking both childcare leaveand special paternity leave has been calculated using methods prescribed
68 under the revised Act on Childcare Leave, Caregiver Leave, and Other
Measures for the Welfare of Workers Caring for Children or Other Family
Members, which went into effect in April 2023.

Days

April 1 through March 31(following year)

same as above

─

─

─

same as above

─

─

─

Ratio of male employees taking bothchildcare leave and special paternity
leave

Average number of childcare leave days
taken by male employees
Ratio of female employees taking
childcare leave
Ratio of employees returning to work
after childcare leave
Number of employees using thechildcare time select system%%
Persons

April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)

Male

Persons

April 1 through March 31(following year)

FemalePersons

April 1 through March 31(following year)

Number of employees taking nursing
care leave

Persons

April 1 through March 31(following year)
April 1 through March 31(following year)

same as above

100

98.1

Calculated figures indicate the average number of childcare leave days
110 taken by employees who returned to work during the fiscal year prior to the
publication of this Sustainability Data Book.

─

100

100

100

100

100

same as above

─

─

─

55

45

same as above

─

─

─

1

2

same as above

─

─

─

54

43

same as above

─

─

─

39

33

same as above

─

─

─

25

20

Persons

April 1 through March 31(following year)

same as above

─

─

─

14

13

Persons

April 1 through March 31(following year)

same as above

3

2

0

1

3

Male

Persons

April 1 through March 31(following year)

same as above

2

1

0

0

1

FemalePersons

April 1 through March 31(following year)

same as above

1

1

0

1

2

%

April 1 through March 31(following year)

same as above

100

100

100

100

Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

Persons

Male
FemaleNumber of employees taking extended
nursing care leave

Ratio of employees returning to work
after nursing care leave─Personnel training
Item

Total investment in personnel training

Millionyen

Average education and training
expenses per employee

Yen

Average training time per employee

Hours

Number of industry-academic collaboration
projects
Number

FY2019FY2020

FY2021

April 1 through March 31(following year)

Net One Group*Rf: Remarks――

April 1 through March 31(following year)
April 1 through March 31(following year)

Net One Group*Rf: Remarks
Net One Group*Rf: Remarks―

120,000――

April 1 through March 31(following year)

same as above

―

6

8

FY 2022

FY 2023

Remarks

326

333

―

Calculated from personnel development costs (including training costs),
venue costs, and qualification costs
Excludes some overseas subsidiaries and some domestic subsidiaries within
the Group.

127,818

125,367―

As above

74

67

―

Excludes some overseas subsidiaries and some domestic subsidiaries within
the Group.

4

6

―

Net One Systems Sustainability Data Book 2023

Corporate culture
Unit

Period of data aggregation
As of data aggregation

Scope of aggregation

FY2019FY2020Company-wide average%

As of April 1

Net One Group*Rf: Remarks

―

―

10.1

8.9

6.4

For managers%

As of April 1

same as above

―

―

9.3

12.9

8.2

Item

FY2021

FY 2022

FY 2023

Remarks

Personnel transfer implementation rate
Excludes some overseas subsidiaries and some domestic subsidiaries within
the Group.

Use of the internal job posting system: 28 applicants for 35 (32 cases) openings, transfer decided on for 17 applicants (fiscal 2022)

9

Net One Systems Sustainability Data Book 2023

Personnel (qualification status)* The scope of aggregation excludes some overseas subsidiaries and some domestic subsidiaries within the Net One Group.
Unit

Period of data
aggregation
As of data
aggregation

Information Technology Engineer, Network Specialist

Persons

Information Technology Engineer, Information Security
Specialist

Examples of information technology engineer qualifications
and the number of persons who have passed examinations

Remarks

FY 2020

FY 2021

FY 2022

As of the end of FY

97

99

94

Persons

As of the end of FY

81

78

73

CISSP

Persons

As of the end of FY

22

23 CISSP: Acronym for Certified Information Systems Security Professional, an internationally recognized certification

Registered Information Security Specialist

Persons

As of the end of FY

41

51

Applied Information Technology Engineer

Persons

As of the end of FY

102

108

Information Technology Engineer, Project Manager

Persons

As of the end of FY

13

15

16

Information Technology Engineer, Systems Auditor
Information Technology Engineer, Information Technology
Strategist
PMP (Project Management Professional)
Examples of technical qualifications related to service ratio
enhancement and the number of persons who acquired thequalifications
Information Technology Engineer, Information Technology
Service Manager

Persons

As of the end of FY

7

8

9

Persons

As of the end of FY

7

7

7

Persons

As of the end of FY

114

112

112

Persons

As of the end of FY

10

9

11

ITIL Expert / ITIL4 MP

Persons

As of the end of FY

50

59

60

Persons

As of the end of FY

492

579

591 Figures are based on the total number of individuals. The number of holders was 315 as of end-fiscal 2022.

Persons

As of the end of FY─557

590 Figures are based on the total number of individuals. The number of holders was 367 as of end-fiscal 2022.

Persons

As of the end of FY

1,479

1,580

1,635

─
37
─

Vendor-related qualifications(1) Vmware(2) AWS/Azure/Google

ITIL: Acronym for Information Technology Infrastructure Library. It is a guideline for the life cycle management of IT systems thatsystematizes successful cases (best practices) of IT service management, and is a qualification that serves as an indicator of IT service
management ability.
ITIL 4 managing professionals have been included in this total since end-fiscal 2022 (ITIL 4 MPs: 5).
The number of holders of both (1) and (2) was 123 as of end-fiscal 2022.

Comprehensive
Number of technical qualification holders

10

Net One Systems Sustainability Data Book 2023

Personnel training (main training programs and their contents)*The listed training programs are scheduled for fiscal 2023. In addition, some subsidiaries have different education systems.
Category Program
TargetBaseline education
Orientation and early training

Contents

Mid-career hires(1) Understanding of Net One Group companies(Corporate philosophy, management strategies, missions of each organization, internal rules and personnel systems,
ISMS education, compliance training)(2) Establishment of onboarding procedures and work environment for new employees(Employee ID cards, health insurance cards, procedures for opening payroll accounts, etc., individual configuration of
wireless LAN/VDI, etc. and training regarding usage)(3) Basic understanding of general internal operations(Product portfolio, business processing rules, person-hour management system, contract law, accounting literacy)

Basic operational training

Mid-career hires(1) Explanation of Net One Group services(Consulting services, operation and maintenance support services, security monitoring services, facility services,
capital services)(2) Overview of facilities owned(Technical Center, Quality Control Center, eXpert Operation Center)(3) Specific training by job type
(Internal system usage guidance, manufacturer maintenance training, facility training, quality control training,
human error training)

New employee training

New graduate employees

Basic skills as business professionals, business manners, and business skills
Understanding of Net One Group companies and basic understanding of general internal operations
Acquisition of technical knowledge and qualifications, primarily in the network field

Third-year employees follow-up training

New graduate employees in their third year

Second-year employees follow-up training

New graduate employees in their second year

First-year employees follow-up training

New graduate employees in their first year

Orientation for mid-career hires

Problem-setting and problem-solving training (framework application and analysis, problem-solving techniques, etc.)
Career design training (career plan development, etc.)
Incident-based problem-solving training (logic tree, etc.)
Additional operational understanding (legal knowledge, product knowledge, etc.)
Logical communication training (pyramid structures, MECE, etc.)

By grade
Training for employees promoted to P3 grade

Raising awareness of changes in position and role expectations
Changing awareness toward leadership and followership (management support) and team management

Employees promoted to P3 grade

By position
Training for executives

Newly appointed executives

Training for newly appointed managers (directors)

Newly appointed directors

Training for newly appointed managers
Training for newly appointed specialists

Newly appointed managers
Newly appointed specialists
All managerial positions (senior managers and managers inparticular)
On-the-job training leaders responsible for new graduate
employees

Training for managers
OJT leader training
Common to all positions
Baseline education
Operational rules
Finance

Risks, compliance, and harassment

Duties and responsibilities of executives, corporate governance, compliance, management strategy, financial accounting andmanagement analysis, personnel strategy, investor relations, etc.
Recognition of changes in the role of directors, analysis of the environment surrounding the Company such as vision development
and transformation processes, and identification of issues
Understanding of job responsibilities, management basics, comprehension of internal systems, etc.
Coaching, facilitation, and leadership
Goal setting, assessment, labor relations, health management, etc.
Support for the establishment of a human network of training recipients / development of OJT training plans

P1, P2, and P3 grade personnel
All employees
All employees

e-learning (technical skills, human skills, conceptual skills), etc.
Basic knowledge required for business execution in each departmental unit
Basic knowledge of financial statements, etc.

All employees(1) Case study meetings on fraudulent business practices, accounting fraud, and harassment, both at the Company and othercompanies(2) Opinion exchange meetings regarding the compliance activity plan by divisions(3) Group opinion exchange meetings on the subject of opinions expressed in opinion exchange meetings and case study
meetings, etc.

11

Net One Systems Sustainability Data Book 2023

Category Program
Skill improvement education
ICT business positions
Technical skill improvement

TargetContents

All employees other than P1 grade personnel

Improvement of professional skills in AI, machine learning, deep learning, security, automation, and software

Technical basics

P2 and P3 grade personnel

Basics of networking (computer networking, understanding TCP/IP, understanding IP address usage, overview of wireless LANs)

Project Management Professional (PMP) training

Individuals who hold PMP certification or plan to take thecertification exam

Acquisition of the professional development units (PDUs: continuing education units required for certification renewal) necessary toobtain and maintain PMP

Individuals selected for corporate positions

Business and service design, data science and engineering, etc.

Business model canvas (BMC) training

All employees

Training on inspection methods that visualize business structure / reconfirmation (analysis) of the internal organizations andbusiness models of customers, and how to organize and utilize such information

Strategic business orientation (SBO) training

All employees

Training for strategic business thinking / understanding sales strategies to outperform competitors, and common internal language

P2 grade personnel
All employees
All employees
P2 grade and above
Employees in their 30s, 40s, or 50s

Guidance for junior staff; mastery of business frameworks
Awareness building and knowledge acquisition related to diversity in general
Corporate management, management, business skills, languages, etc.
Corporate management, management, business skills, etc.
Career and life plans

Selected managerial and specialist personnel
Selected managerial and specialist personnel

Proposals for management challenges, business administration, English ability, etc.
Self-awareness through assessment, study sessions attended by external experts, internal and external mentors, etc.

Corporate positions
Training of digital transformation personnel
Common to all positions

P2 grade skill improvement training
Diversitye-learning
Theme-specific seminars
Career seminar
Selective training
Executive development program
Next-generation leadership development program

12

Net One Systems Sustainability Data Book 2023

Customer satisfaction

Unit

Scope ofaggregation

Companies
andorganizations

See remarks

178

292

252

347

Surveys were conducted on the number of companies and244 organizations listed on the left, among domestic customers
of NOS and NOP.

Persons

See remarks

278

415

453

432

470

Satisfied

%

─

37.4

47.2

45.0

32.4

30.6

Somewhat satisfied

%

─

51.1

42.2

46.2

45.8

47.7

78.2

The survey policy was changed from fiscal 2021. Wechanged the survey policy significantly from theconventional “research on defects, challenges, and points
78.3
of dissatisfaction,” with the aim of “clarifying the gap
between the Company’s vision and customer
expectations, as well the factors behind it.”

Item
Number of surveyed companies andorganizations
Number of valid responses

FY 2018

FY 2019

FY 2020

FY 2021

FY 2022

Remarks

Responses from the companies and organizations
surveyed above

Survey responses

Overall satisfaction (Total number ofsatisfied, somewhat satisfied)

%

─

Item

Unit

Scope ofaggregation

Total cost related to social contribution
activities

Yen

NOS

868,500

836,700 1,500,623,000

582,500

15,717,500

Yen

As above

618,500

736,700 1,500,623,000

32,50015,067,500

Yen

As above

250,000

100,000

550,000

650,000

Courses

As above

1

1

1

1

3

Schools,
persons

As above

1 school,
7 persons

1 school,
8 persons

1 school,
7 persons

9 schools

11 schools

Cases

As above

15

9

7

17

88.5

89.4

91.2

Social contribution activities

Total donations (including matching
donations)
OthersNumber of courses offered at
educational institutions
Number of students who took ourcourses at educational institutions
Number of other social contribution
activity programs

FY 2018

FY 2019

FY 2020

13

FY 2021

─

FY 2022

Remarks
Comprises costs generated through activities managed by
NOS

Only the number of participating schools is listed for fiscal
2021
Programs that are held regularly throughout the year are
22 counted as single programs; other internal and external
events are counted on a per-event basis.

Net One Systems Sustainability Data Book 2023

Non-financial Data: Social / GovernanceCompliance
Item
Number of reports at the Compliance
Whistleblowing and Consultation Desk

Unit

Scope of aggregation

Cases

Net One GroupFY 2018

FY 201949

FY 2020
48

FY 2021
49

FY 2022

Remarks

68

45

Harassment (power harassment, sexual harassment, etc.), work
environment, etc.

Number of reports at the Fraud Risk
Whistleblowing and Consultation Desk

Cases

Net One Group

ー

ー

20

27

・Accounting fraud, fraud related to business transactions, etc.
(matters other than those managed by the compliance whistleblowing /26
consultation desk)
・Opened from June 2020

Number of suggestion box submissions
processed

Cases

Net One Group

ー

ー

ー

389

・Appointed external (third-party) lawyers as points of contact to solicit
481 candid opinions and evaluations from employees
・Established in August 2021

Number of significant incidents related to
information security

Cases

NOS,NOP,NOX,NOB

0

0

0

0

Number of personal information leaks

Cases

NOS,NOP,NOX,NOB

0

0

0

0

Number of business partner companies
participating in questionnaire surveys

Companies

Outsourcing contractors (*)

264

325

369

537

* Conducted at NOS. Figures are for outsourcing contractors with
357 whom we have placed orders in the past year (not including producttransactions)

Information security training participation
rate%

NOS,NOP,NOX,NOB

100

100

100

100

100

Partners (outsourcing)%

NOS,NOP,NOX,NOB

100

100

100

100

100 As above

Partners (temporary employees)%

NOS,NOP,NOX,NOB

100

100

100

100

100 As above

Training attendance rate on personal
information protection

NOS, NOP, NOX, and NOB, which are the scope of ISMS certification,
are the scope of monitoring for this disclosure.
We monitor within the scope of PMS and ISMS certifications. (PMS0certification scope: NOS)0

The participation rate refers to the rate at the time of implementation in
July every year%

NOS,NOP,NOX,NOB

100

100

100

100

100 As above

Partners (outsourcing)%

NOS,NOP,NOX,NOB

100

100

100

100

100 As above

Partners (temporary employees)%

NOS,NOP,NOX,NOB

100

100

100

100

100 As above

Human Rights
Item

Unit

Scope of aggregation

Harassment-related training participationrate%

All employees, including our
employees and partner company
employees(NOS, NOP, NOX, NOB)FY 2018

FY 2019

100

100

100

100

100

The listed figures indicate the participation rates associated with annual
training required for all employees.

Number of violations related to harassment

Cases

Domestic Group

1

1

2

1

1

The listed figures indicate the number of disciplinary actions taken by
the Rewards and Disciplinary Committee.

14

FY 2020

FY 2021

FY 2022

Remarks

Net One Systems Sustainability Data Book 2023

Non-financial Data: Governance*Transition to a company with an Audit and Supervisory Committee from a company with an Audit & Supervisory Board, approved at the General Shareholders Meeting in June 22, 2022

Number of Executive Directors

Persons

Period of data
aggregation
As of data aggregation
As of June 30

Non-consolidated basis

11

10

7

9

9

Inside Executive Directors

Persons

As of June 30

Non-consolidated basis

7

6

4

3

3

Male

Persons

As of June 30

Non-consolidated basis

7

6

4

3

3

FemalePersons

As of June 30

Non-consolidated basis

0

0

0

0

0

Persons

As of June 30

Non-consolidated basis

4

4

3

6

6

(Audit & Supervisory Committee)

Persons

As of June 30

Non-consolidated basis

(3)

(3)

Male

Persons

As of June 30

Non-consolidated basis(Audit & Supervisory Committee)

Persons

As of June 30

Non-consolidated basis

FemalePersons

As of June 30

Non-consolidated basis(Audit & Supervisory Committee)

Persons

As of June 30

Non-consolidated basis

Number of Audit & Supervisory Board Members

Persons

As of June 30

Non-consolidated basis

4

4

4

ー

ー

Outside Audit & Supervisory Board Members

Persons

As of June 30

Non-consolidated basis

3

3

4

ー

ー

FemalePersons

As of June 30

Non-consolidated basis

0

1

1

ー

Persons
Persons

As of June 30
As of June 30

Non-consolidated basis
Non-consolidated basis

7
8

7
9

7
13

6
15

6
15

Vice Presidents Concurrently Serving as Executive Directors

Persons

As of June 30

Non-consolidated basis

6

5

4

3

3

FemalePersons

As of June 30

Non-consolidated basis

0

0

0

1

1

Non-consolidated basis

15

15

18

15

ー

Non-consolidated basis

62

79

108

78

ー

Non-consolidated basis

46

55

98

87

ー

Non-consolidated basis

100

100

100

100

ー

Non-consolidated basis

100

100

100

100

ー

Non-consolidated basis

13

13

16

13

ー

Non-consolidated basis

100

100

100

100

ー

Items

Outside Executive Directors

Number of Independent Executives
Number of Vice Presidents

Unit

Number of Board of Directors Meetings

Times

Number of Items Resolved by the Board of Directors

Matters

Number of Items Reported by the Board of Directors

Matters

Rate of attendance at Board of Directors Meetings by Executive Directors%

Rate of Board of Directors meeting attendance among Audit & Supervisory
Committee (Audit & Supervisory Board) members
Number of Audit & Supervisory Committee (Audit & Supervisory Board)
meetings
Rate of Audit & Supervisory Committee (Audit & Supervisory Board) meeting
attendance among committee (board) members

Times

Number of Nomination Advisory Committee meetings

Times

Number of Remuneration Advisory Committee meetings

Times

Number of Advisory Committee Meetings

Times

%

%

April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)

15

Scope of aggregation

FY 2019

FY 2020

ー

FY 2021

ー
3

ー

ー
3

ー
1

ー

FY 2022

2
ー

1
ー

1
ー

FY 2023

4

4

(2)

(2)

2

2

(1)

(1)

ー

Non-consolidated basis

ー

ー

ー

10

ー

Non-consolidated basis

ー

ー

ー

10

ー

2

ー

Non-consolidated basis

4

4

9

Net One Systems Sustainability Data Book 2023

IR activities
ActivityIR briefing sessions
Financial results briefings
Business briefing / business strategy briefing
sessions
Other briefing sessions
Individual IR meetings
Senior management
IR division
Outside executive directors

Unit of
Aggregation period or timemeasurementof aggregation

Scope ofaggregation

FY 2020

FY 2021

FY 2022

─

─

─

─

─

─

Number of
events held

April 1 through March 31(following year)

NOS

4

4

4

Number of
events held

April 1 through March 31(following year)

NOS

1

1

1

Number of
events held

April 1 through March 31(following year)

NOS

1

1

1

─

─

─

Number of
events held
Number of
events held
Number of
events held

April 1 through March 31(following year)
April 1 through March 31(following year)
April 1 through March 31(following year)

16

─

─

─

NOS

32

41

30

NOS

235

231

270

3

3

NOS

─

Net One Systems Sustainability Data Book 2023