NGK SPARK PLUG GroupCSR Report 2014
CSR Report <Digest Version>

Our Main Products

Exhibiting Visible Effects
in Unseen Places
Even though many of our products are small,they actually make a big contribution to yourlife, society and the environment.

Crystal Device/
SAW Filter Package

Ceramic Inserts

Contributing to high qqualityy
manufacturing throughugh wearresistant cutting tools
tooools
ls

Contributing to miniaturization andweight reduction of
telecommunications devices withachievement of super compact
and thin ceramic ppackages

Iridiumm PlugContributing to low fuelconsumption through outstanding
ignitability and durability
Zirconia Exhaust Gas Oxygen Sensor

Contributing to cleaner exhaust gas
as a keyy componentpin air-fuel ratio
control

1

CSR Report 2014 Digest Version

CONTENTS
Igniter Plug

Contributing to safe and reliable flightin harsh environments

Bone Filling Materials (Bio Ceramics)

Contributing to recovery from bone
fractures and bone loss on the frontlineof advanced medical treatment

1 Our Main Products
3 Our Business Activities
5 Message from the President
7 Feature

7 SHINKA-1
SHINKA (Delving) of
Automobile Oxygen Sensors
9 SHINKA-2
SHINKA (Renovating) for
the Advent of the Hydrogen Society
11 Our CSR
13 CSR Promotion Activities Targets
15 Responsibilities and Actionsfor Stakeholders
With Our Customers
15
With Our Shareholders and Investors
17
With Our Suppliers
18
With Our Employees
19With Local Communities and International Society
23

225 Responsibilities and Actions
to Environment25

For Environmental Protection

229 Management

29 Corporate Governance/Compliance
30 Risk Management

Content of Business Area
Automotive
Components· Spark Plugs· Glow Plugs· Sensors

Technical Ceramics

Ceramics· Semiconductor
Components· Electronic
Components· Medical
Products· Industrial
Components· Cutting Tools

Editorial Policy
The CSR Report 2014 is edited with the intention of
informing all of our various stakeholders about the CSR
activities of the NGK SPARK PLUG Group.
Please refer to the Company’s website for detailed
information.
http://www.ngkntk.co.jp/english/csr/

NGK SPARK PLUG Group2

Our Business Activities

Asia, South America, Other
Consolidated subsidiaries ····· 17
Unconsolidated subsidiaries ····· 1
Equity method affiliates ····· 1
Non-equity method
affiliates ····· 3

EuropeConsolidated subsidiaries ····· 4Share of global
spark plug
marketNo.1
Manufacturing & Sales Organization
Sales Organization
Other

Contributing to Local Communities andthe Environment Right Across the WorldNet Sales

Net Income
Non-consolidated

Consolidated(million yen)
350,000

329,758

302,798
269,232 284,746
266,468
231,123 224,811 220,328

243,914

Consolidated

32,70435,000140,000

23,680 25,524 31,049
28,00024,475
21,34820,90921,00013,50915,737
14,000 13,298

70,0007,000

280,000
210,000 206,487

0

2009

2010

2011

2012

2013

(fiscal year)3

Non-consolidated(million yen)

CSR Report 2014 Digest Version

0

2009

2010

2011

2012

2013

(fiscal year)

No. of Employees(People)Non-consolidated
Consolidated

12,064

5,881

5,845

2011

No. of Group employees:

12,76012,563

2012

5,809

2013

North America(fiscal year)

Consolidated
subsidiaries ····· 4Japan
Consolidated subsidiaries ····· 9
Unconsolidated subsidiaries ····· 1
Equity method affiliates ····· 2
Non-equity method affiliates ····· 1
Percentage ofSales OutsideJapan

OutsideJapan
In Japan 17%

Other 13%

Asia 19%83%

Japan 17%

329,758(million yen)

North America
26%

Europe 25%

Net Sales by Segment
Other 1%

Corporate Outline (as of March 31, 2014)
Automotive
Components
83%

Technical
Ceramics
16%

329,758(million yen)Company name:
Headquarters:
Establishment:
Capital:Business:

NGK SPARK PLUG CO., LTD.
14-18, Takatsuji-cho, Mizuho-ku, Nagoya
October 26, 1936
47,869 million yen
1. Manufacturing and selling spark
plugs and related products forinternal-combustion engines
2. Manufacturing and selling technicalceramics and applicable productsGroup companies: 36 subsidiaries (ten in Japan and 26
outside Japan) and seven affiliates

NGK SPARK PLUG Group4

Message from the President

Transitioning fromthe 1st SHINKA (Delving) to
the 2nd SHINKA (Renovating) Phase
Creating New Value for Society throughOur Businesses and Products

Shinichi Odo

President & Chief Executive Officer
NGK SAPRK PLUG CO., LTD.

NITTOKU SHINKARON (The Evolution of NGK SPARK PLUG)
In fiscal 2010, the NGK SPARK PLUG Group formulated a long-term management plan called
NITTOKU SHINKARON (The Evolution of NGK SPARK PLUG), which sets out the vision for NGKSPARK PLUG in 2020. Under this plan, our goal is to become a distinguished manufacturing
company, a highly profitable company, a progressive company, and a personnel “assets”
company. Having achieved these goals, we will deliver real value to stakeholders around theworld. The Evolution of NGK SPARK PLUG has been broken down into three separate three-yearstages called the 1st SHINKA (Delving), 2nd SHINKA (Renovating), and 3rd SHINKA (Evolving).
The year 2014 is the second year of the 2nd SHINKA (Renovating) stage, which also represents
our sixth medium-term management plan. In the Delving stage that lasted until fiscal 2012 we
focused efforts on changing the foundation of the company, or our organizational structure andculture, as well as adopted the corporate officer system and formulated new human resources systems.
Overview of the New Medium-Term Management Plan

NGKexisting
SPARK business
PLUG

5

1st SHINKA
Delving

2nd SHINKA
Renovating

FY2010 to 2012

FY2013 to 2015

Delve into existing
business and seek
new business

Launch new
products or new
business

CSR Report 2014 Digest Version

3rd SHINKA Real
Evolving ValueFY2016 to 2018

Develop existingand new businessat an accelerated rateNGK
SPARK PLUG
in 10 years• A distinguishedmanufacturing
company• A highly profitablecompany• A progressive
company• A personnel“assets” company

For the three-year period of the 2nd SHINKA (Renovating) launched in fiscal 2013 we haveadopted a basic policy to fully leverage our management resources to tackle bold challenges in new
business domains and fields, with the aim of evolving to the final stage of the long-term management
plan. Using the foundation constructed during the three years of the 1st SHINKA (Delving), we now
accelerate decision making and execution as well as work on launching new products.

The Second Year of the 2nd SHINKA – The Midway Point of
The Evolution of NGK SPARK PLUGIn April 2014, we introduced a new human resources system under which we will aim to achieve
real human resources development that considers the career paths of individual employees,
delivering flexibility to their future with the company, and that can adapt to the changing
environment surrounding the NGK SPARK PLUG Group. Additionally, as part of our initiatives forcapitalizing on our diverse pool of human resources, first we are developing a framework topromote the active participation of women. We will proactively hire people with ambition and achallenging spirit, regardless of gender, nationality, age, or disability.
In the Automotive Components Business, we will aim to further enhance our spark plugs
and sensors and toward that end we are diligently working on the next innovation and revolutionthat will form the foundation of our new manufacturing philosophy. We stand fully committed
to complying with the stricter environmental regulations of countries around the world and tobuilding a supply system where we can deliver our products in a stable and speedy manner.
With regard to the Technical Ceramics Business, we have established a new fabless businessmodel for organic IC packages through our capital and business tie-up with Eastern Co., Ltd. We
will be able to supply products that can adapt to the evolution of the smartphone and tablet devices.
We will develop our core technologies for use in fields such as the environment, energy and
EV. We will also develop solid oxide fuel cells (SOFC) and hydrogen leak detection sensors for fuelcell vehicles, as well as become actively involved in the joint development of next-generation
vehicles. By being the first to develop in-demand ecological products through our core business torealize a low-carbon society, we will be able to contribute to the sustainable society of tomorrow.

Promotion of CSR Management
In November 2010, we established our CSR Committee. The CSR Committee, with an eye on our
CSR policy, takes the lead in establishing targets for initiatives necessary for the continual andsustainable growth of our company, and works to continually make improvements.
In practicing compliance, we address various tasks, such as raising awareness about the helplineand fostering a better workplace environment, based on the results of our compliance survey.
We have also carried out a business impact analysis (BIA) for a major earthquake andformulated a business continuity plan (BCP), under which we are making improvements.
We will promote communication with individual investors by increasing the number ofbriefings, and soliciting various feedback.
For our business partners, we have published and rolled out CSR procurement guidelines.
We held a free family musical in December 2013 at the NTK Hall (Nagoya City), which we
obtained the naming rights to in 2012. We invited people displaced by the Great East Japan
Earthquake who are currently living in Nagoya and children raised in orphanages as well as otherfamilies in the region. Going forward, we will continue to plan similar events as part of community
contributions.
We hereby release CSR Report 2014, which compiles our activities during fiscal 2013.
We would very much appreciate your unreserved comments and opinions.
NGK SPARK PLUG Group6

1

FeatureSHINKASHINKA (Delving) of

Automobile Oxygen Sensors

Helping Prevent Atmospheric Pollution by Controlling
the Exhaust Gas Cleaning Performance of the Three-Way Catalyst** An exhaust gas cleaning device that simultaneously eliminates carbon monoxide (CO), hydrocarbons(HC) and nitrogen oxides (NOx) in exhaust gas through oxidation or reduction.

History of
Oxygen Sensors

Automobile oxygen sensor
launched in 1982
Early oxygen sensors

Wide range oxygen sensors allow
more precise control of stoichiometricair-fuel ratio Application in diesel
engines also advancing
Wide range oxygen sensors

Conventional oxygen sensor
with the most extensive
track record
Activation time: 15 seconds
Conventional oxygen sensors

Late-model oxygen sensors
delivering high performanceand reliability
Activation time: 5 seconds
Late-model oxygen sensors

Daisuke Uematsu

Sensor Engineering Dept.II, Sensor Division,
Automotive Components Group

Voice of our Developer
Aiming to establish new elemental technologies

The precious metal platinum is needed to make the elements in oxygen
sensors perform their function, but it is an extremely expensive metal, which
is a factor in pushing up the cost of sensors. We go to a lot of trouble toidentify the minimum amount of platinum required to strike a balance
between guaranteeing the functional aspect of the sensor with cost
reductions. Oxygen sensors still have a short history relative to the historyof the internal combustion engine, and that is why there is still unexploredterritory in terms of methods of usage and development goals. We will
work to establish elemental technologies in order to handle new areas.

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CSR Report 2014 Digest Version

C ontrols Exhaust Gas Cleaning Performance* The mixing ratio of air (oxygen) and fuel in an engine.
The air-fuel ratio for the complete combustion of fuelin exhaust gas (the cleanest) is called the stoichiometric
air fuel ratio.

Controls air-fuel ratio*
Injector
Oxygen sensor(upstream)

Oxygen sensor(downstream)

Three-waycatalyst

EngineDetects theconcentration ofoxygen in exhaustgas and adjusts theinjection of fuel tothe optimum
volumeMeasuresconcentration ofoxygen after passing
through the three-way
catalyst and detects
degradation of catalyst
to maintain andimprove cleaning
performance

P reventing
Atmospheric Pollution
Oxygen sensors need to function in
the shortest possible time after theengine starts. The activation time for
NGK SPARK PLUG’s late-model
sensors is a mere five seconds. They
also meet exhaust gas regulations
becoming stricter around the world.

Large volumeof hazardous
substances

15

seconds

Conventional oxygen sensor

Shortening activation time
Small volumeof hazardous
substances5

seconds

Late-model oxygen sensors

Supplying NOx Sensors to Meet Stringent NOx Regulations
Highly precise control of NOx is needed
to meet the stringent NOx regulatory
values of recent years.
NOx sensors measure theconcentrations of NOx and oxygen in
exhaust gas in real time, contributing toenergy conservation and clean air bycontrolling NOx in gasoline direct
injection engines and diesel engines.

WEB
http://www.
ngkntk.co.jp/english/
csr/feature01.html

NGK SPARK PLUG Group8

Feature

2

SHINKASHINKA (Renovating) for

the Advent of the Hydrogen Society

Hydrogen Leak Detection Sensor Developed to Ensure Safety
when Using Hydrogen** Hydrogen is expected to be used for fuel cell vehicles (cars and forklifts), hydrogen-filling stations,residential fuel cells and other applications.

Hydrogen Hydrogen
H

H

H

Water

Fuel cell stack

H

H

O H

Chemical
reaction

OxygenO O

H

2H2+O2O

Water
H

MEMS element that responds sensitively
to even slight changes in thermal conduction

2H2O

Electricity

Newly developed thermal
conductive element

Heat

Hydrogen has promise as (Internal substrate)
a clean energy without
exhaust gas* emissions* CO2, NOx, SOx, PM

Hydrogen leak detection sensor

Rapid start up
with 1 micron
thick heater

Utilizing advanced
microelectromechanicalsystems (MEMS) processing
technology and circuitdesign technology(Main unit)

62mm

Daisuke Ichikawa

New Business Strategy Dept.,
New Business Advancement Group

Voice of our Developer
Toward development of non-degrading sensor tomaintain FCV safety

Rapid and accurate detection of a hydrogen leak is one of the critical factors for the lifeof the driver in a fuel cell vehicle (FCV) that runs on hydrogen. Therefore, it is necessary
to develop a sensor that is non-degrading at the same time as being highly precise.
NGK SPARK PLUG’s hydrogen leak detection sensor is still under development,
but we take pride in the facts that it uses a method of detection that is different fromthose of our competitors and that the durability of the sensor is superior to thoseof our competitors. First of all, we are aiming to develop a sensor that will be fitted
to FCVs for mass production and gain the No. 1 share of the market in this area.

9

CSR Report 2014 Digest Version

E nsuring

In the event of a leak into the air…

Gasoline

Hydrogen

Noticeable fromthe smell

Danger of
explosion atconcentrationsof 4 – 75%

Safety During Use
Hydrogen is colorless, transparent and odorless,so a driver would not be able to notice it if it
leaked into the air. A highly accurate sensor
that can rapidly detect even the slightest leak isessential for safe operation of FCVs.

Not noticeable
even if leaking

H igh Sensitivity and Rapid Start-up through New Method
The new thermal conductive
sensor that NGK SPARK PLUG
CO., LTD. has developed
detects the presence ofhydrogen gas with great
accuracy by measuring theamount of heat taken up byhydrogen through a heater(sensor element).

Air

Thermalconductive sensor
that detects hydrogenleaks with high degreeof sensitivity without
degradation ofsensitivity

Stops fuelsupplyimmediately ifhydrogen leak isdetected

Also usedat hydrogenfilling stations

H2

Hydrogen leakdetection sensor

O2
Hydrogen leakdetection sensor

Hydrogen tank
Motor

Electricity

H2

H2

Fuel cell
Water

H2 O

Taking Part in Development Project for Advanced Electric Vehicles
NGK SPARK PLUG has also
widened its approach to thefield of electric vehicles (EVs).
The Company is gathering andbuilding up technical data leading
into research and development
on cutting edge EVs through its The SIM-CEL developed
by SIM-Drive
participation in EV projects at
SIM-Drive and FOMM.

Compact EV underdevelopment by
FOMM

WEB
http://www.
ngkntk.co.jp/english/
csr/feature02.html

NGK SPARK PLUG Group10

Our CSR

To Realize Our Corporate Philosophy,
We Act Based on Our Corporate Codeof Conduct and CSR Policy
Three elements constituteour corporate philosophy.

Philosophy and Policy Organization

Enhancement of Corporate Value

Corporate
Philosophy

Corporate
Philosophy

2Management
Policy3
1

ActionGuideline

Corporate Code of
Conduct

Commitment

CSR Policy

Management Policy
We offer a working
environment in which eachone of us is encouraged tomake full use of his or her
personality and capability.
With all our power we arededicated to pursue
management based ontrust and confidence.

Commitment
With full use of the mostsuitable technology andour accumulated
experience, we continue
striving to offer new values
to the people of the world.

Action Guideline
Ever onward ! Always
mindful of what is the best
course, we swiftly put it
into action.

SloganWith established trust and confidence inside and outside the Corporation, we aim tocontribute to the peoples of the world by creating and putting at their disposal new values
for the future.

11

CSR Report 2014 Digest Version

WEB

http://www.ngkntk.co.jp/english/csr/
csr.html

Corporate Code of Conduct
At NGK SPARK PLUG CO., LTD., in order to make the corporate philosophy expressed in our slogan, “Withestablished trust and confidence inside and outside the company, we aim to contribute to the peoples of theworld by creating and putting at their disposal new values for the future” an everyday reality, we undertake toconduct ourselves in a socially responsible manner in accordance with the following 10 principles.

1. We shall respect human rights and observe both the spirit

6. As a good corporate citizen, we shall actively engage in

2. We shall develop and provide socially beneficial and safe

7. We shall strive to respect the diversity and individuality ofas well as the letter of all laws and regulations applicableto our activities throughout the world.

goods and services by making full use of the most suitable
technologies and our accumulated experience and shallstrive to earn the confidence of our consumers andcustomers, while taking necessary measures to protect
personal data and customer-related information.

3. We shall promote fair, transparent, free competition andsound trade. We shall also ensure that our relationships
and contacts with government agencies and politicalbodies are of a sound and proper nature.

4. Emphasizing communication not only with our shareholders

but also with members of society at large, we shall engage
in active and fair disclosure of corporate information
through ongoing corporate communications.

5. Recognizing that a positive involvement in environmental

issues is a priority for all humanity and an essential aspectof our activities and a prerequisite for our very existence
as a company, we shall approach these issues voluntarily,
proactively, and speedily.

CSR Policy (excerpt)(Enacted April 1, 2011)

philanthropic activities and other activities of benefit tosociety.
our employees and foster a safe and excellent working
environment where they can realize their full potential.

8. We shall reject all contacts with organizations involved in
activities in violation of the law or accepted standards of
responsible social behavior.

9. We shall respect the cultures and the customs of local

communities where we do business and strive to manage
our activities throughout the world in such a way as topromote and contribute to the development of local
communities.

10. Management shall exercise leadership in making the letterand spirit of the Code of Conduct integral to everyday
business practice, thoroughly implementing the Code of
Conduct throughout the Company and inculcating it
throughout the Group and its supply chain. To this end,
management shall continually improve internal systems
while striving to cultivate ethics.

Note: We establish action guidelines for each policy.

We view CSR not just as a responsibility but as an opportunity to be accountable through review of the NGK SPARKPLUG Group’s economic, environmental and social activities from a global perspective, to enhance corporate
value, and to contribute to the sustainable development of society in accordance with our Corporate Philosophy.
Risk Management Policy
We are prepared to deal with various possible risks, such as
natural disasters, accidents and spread of new infectious
diseases. If such a risk should arise, we will act to minimize
the impact on our stakeholders. We also work to restore andcontinue smooth business operations, thereby maintaining
trust from our stakeholders.
Compliance Policy
We acknowledge that our company is a member of society.
In the light of this, we enhance corporate ethics, comply withlaws and ordinances, international rules, and company
regulations, striving to become a company trusted by theinternational community.
Information Security Policy
We regard our own information assets as one of ourmanagement resources. Through the protection and effective
use of our information assets, we pursue healthy maintenanceand development of our business.

Procurement Policy
We aim to realize globally optimal procurement based ourquality products principle. To this end, we focus on
strengthening cooperation with suppliers and promoting our
CSR efforts throughout our supply chain system, while at thesame time striving to carry out proper purchasing transactions
when procuring materials and parts, based on the following
guidelines:
Human Resource Policy
We acknowledge that employees are the most importantmanagement resources. In the light of this, we respect thediversity and individuality of our employees and cultivate
abundant human resources, striving to promote the further
development of our Group as a whole.
Occupational Safety and Health Basic Policy
We strive for occupational safety and health as the starting
point of business activities on the basis of respect for humanlife and dignity.

Corporate Quality Policy
We continue to supply “Quality Products” to society with
an emphasis on “Customer First,” “Total Involvement,” and“Continuous Improvement” principle.

Social Contribution Policy
As a good corporate citizen, we at the NGK SPARK PLUG
Group aim to contribute to society through the effective useof management resources.

Information Disclosure Policy
Aiming to become an enterprise capable of receiving great
support and popularity from people around the world, we
strive to conduct transparent business operations and fair
information disclosure.

Environmental Policy
We positively promote actions for environmental conservation
through all business activities to contribute to construction ofa sustainable society with the participation of everyone
concerned.

NGK SPARK PLUG Group12

CSR Promotion Activities Targets

We made Clear the Important Social
Responsibilities of the NGK SPARK PLUG Group.
We Established CSR targets Based on our Corporate Philosophy, Corporate
Code of Conduct and CSR Policy, and Considering the Expectations and
Demands of Stakeholders.
We view CSR not just as a responsibility but
as an opportunity to be accountablethrough review of the NGK SPARK PLUG
Group’s economic, environmental andsocial activities from a global perspective,
to enhance corporate value, and to contributeto the sustainable development of societyin accordance with our Corporate Philosophy.
The CSR Committee, established in
2010, determines the priority themes foreach fiscal year, to implement CSR Policy.
The Committee also oversees and evaluates
CSR-related activities implemented by therespective committees, working groups anddivisions, and makes appropriate proposals
regarding them, so as to achieve full
optimization of CSR activities, thereby
strengthening our business foundations.
The NGK SPARK PLUG Group isconnected to and supported by customers,
shareholders, investors and various otherstakeholders. For that reason, for the group
to be sustainable in the future, we must
aim to grow our business while meetingthe expectations and needs of our
stakeholders.
When we set our targets for fiscal
2014, first each expert committee anddivision confirmed the expectations anddemands of all our stakeholders. Thenthey compared them to our corporate
philosophy, Corporate Code of Conduct
and CSR Policy and drafted targets. Finally,
the CSR Committee approved them.

13

CSR Report 2014 Digest Version

Customers
Environment

shareholders
and investors

Local Communities
and International
Society

Employees

Suppliers

CSR Committee

Corporate Philosophy
Corporate Code of Conduct
CSR Policy· Risk Management Policy· Compliance Policy· Information Security Policy· Corporate Quality Policy· Information Disclosure
Policy· Procurement Policy· Human Resource Policy· Occupational Safety and
Health Basic Policy· Social Contribution Policy· Environmental Policy

Setting CSR Targets

WEB

http://www.ngkntk.co.jp/english/csr/
csr.html

CSR Targets and Results
Field of activities

CSR management

Medium-term targets (by fiscal 2015)

Department in charge Page

· Implement PDCA cycle to promote CSR on a global basis

CSR Promotion Office· Promote CSR awareness-raising activities on a global basis

13p

Compliance· Develop a compliance promotion system and ensure an appropriate response toviolations, on a global basis.
PromotionsystemCompliance Committee· Implement activities for violation prevention· Understand the actual situation through awareness surveys etc. conducted on aregular basis

Management

Security control· Continuously improve the PDCA cycle for security control and its global
expansion

Confidentiality
Management Committee

Export control· Strengthen professional education on export controls and reinforce the export
control surveillance system

Export Control
Committee

Information
security· Establish network security standards on a global basis

Information Systems
Dept.

Intellectual
property· Establish security control and compliance systems regarding intellectual property

Intellectual Property
Dept.

· Recheck and improve our BCP and shift to BCM

BCM Working Group· Establish our BCP for procurement on a global basis

Procurement Group· Implement IT-BCP measures

Information Systems
Dept.

· Establish enterprise risk management that is suitable for our company

Risk Management
Working Group· Continuously improve our products, work and mechanisms across the company
in order to strengthen our manufacturing capabilities

Quality Committee· Maintain and improve internal control over financial reporting

Accounting & Finance
Dept.

· Disseminate information in an easy-to-understand and friendly manner on a
global basis

Public Relations Officeand CSR Promotion Office· Disseminate information in response to stakeholders’ expectations and thechanges in social trends

CSR Promotion Office

29p

Risk management

BCP/BCMEnterprise risk
management
With Our
Customers

Safety and quality

With our
Information
shareholders
disclosure
and investors· Establish personnel and education systems to realize our management strategies
and policies
Employment andhuman rights

30p

15p

17p

20p

· Establish a human resource development system by occupational ability
Human Resources Dept.

· Establish personnel recruitment management· Promote personnel appointment on a global basis· Promote diversity

With Our
Employees

19p· Promote and entrench our new risk assessment system· Educate employees to be able to behave safely and establish a corporate cultureof “safety first” on a global basis
Occupationalsafety and health · Develop a framework for minimizing health risks, and achieving a betterawareness of these risks, and establish an appropriate system

Safety and HealthCommittee

21p
21p· Educate employees to be well-versed in safety, and establish an educationalframework and system· Implement new criteria for supplier evaluation

With Our
Suppliers

CSR procurement

With Local
Communities
and International
SocietySocial contribution · Enhance social contribution activities

For Environmental
Protection

Environment· Implement CSR procurement on a global basis· Achieve Eco Vision 2015 and globalize environmental management

Procurement Group and
CSR Promotion Office

18p
18p

General Affairs
Department and CSR
Promotion Office

23p

Environment committee

NGK SPARK PLUG Group14

Responsibilities and Actions for Stakeholders

With Our Customers
Highlights

Highlight

Improving Worksite Capacity by SDCA
(Standardize, Do, Check & Act) Aiming to Make
Superior Manufacturing a Matter of Course

Manufacturing worksite SDCA activity

Standardizing our work and operations plays
an important role in supporting total quality
management (TQM). As a manufacturer, weare promoting the manufacturing worksite
SDCA (Standardize, Do, Check & Act) activity tostably and reliably conduct daily management at
our manufacturing worksites. We are working
to improve the quality of our manufacturing byencouraging awareness of any abnormalities
in the worksites and on a daily basis maintaining
a worksite without muri, muda and mura(unreasonableness, waste and inconsistency)
through good communication.

Voice of Our Activity Promoter

We are endeavoring to standardize our work withthe goal of producing superior products throughthe participation of all employees

We areworking hard topromote thestandardizationof every kindof operation!

In the SE Production Department, to minimize variation in the amount ofsilicon used in manufacturing of electrostatic chucks, we have establisheda set amount, where in the past we relied on individuals’ intuition or
skill. We are also endeavoring to standardize every kind ofoperation from the arrangement of printing equipment
and jigs to the main task.
Through these activities, in addition toStandardize
increasing the knowledge and abilities of ourteam members, we are aiming to instill
consciousness of the quality necessary at a
manufacturing worksite and a culture ofkaizen (improvement) in the workplace,ActDo
as well as aiming to produce superior
products through the participation of
all employees.

Sachihiro Murata

SE Production Dept.
NTK Ceramic Co., Ltd.

15CSR Report 2014 Digest Version

Check

WEB

http://www.ngkntk.co.jp/english/csr/
customer/improvement.html

Promoting NQC Activity (Small Group Improvement Activity)
in Each Department
Voice of Certified QC Circle Trainer
Expertcommittees
established tofurther activate
NQC activity!

Promotion of NQC activity by expert advisors

In an attempt to activate NQC activity tocontinuously solve daily workplace problems
with the goal of training human resources
and improving workplace capacity, we
launched the expert committees in fiscal 2013.
They are made up of Certified QC Circle
Trainers and expert advisors. In particular,
they give expert advisors knowledge andpractical skills related to NQC activity throughtwo years of activities (as internal workshop
instructors, promoter and commentator andin external training courses).

I joined the expert
committee as certified
QC circle trainer this year

For administrative departments, it
can be difficult to carry out NQC
activity. They may have trouble
selecting themes, grasping the existingstate of affairs, and verifying results.
However, with regard to the distinctive
problems and issues facing administrative
departments, I would like to contribute toactivating NQC activity by putting my knowledge,
experiences and know-how
to use and continuallyproviding guidance andsupport using flexible andunique thinking.

Yoko Kato

Human Resources Dept.

Voice of Quality Control Manager,

Overseas Plant
Calibration Skill Training andCompany-wide Certification System I recognized again the importance ofmeasurement control

Measurement equipment is one of the key
factors to produce quality products andadequate calibration skills are essential tohave reliable measurement results.
Therefore we provide calibration skill training
and company-wide calibration certification
system as a part of our global educational
backup activities.
We periodically visit overseas plants toprovide calibration skills based on companywide certification system. In this way, we
contribute to produce globally standardized
quality products.

I asked for calibration skill training because I
recognized again the importance of measurement
control in a manufacturing manager meeting.
They offer very useful proposals which contributeto quality assurance, such as provision of guidelines
for measurement equipment control, certification
system for calibration skills, and on-site training.
We keep on making
efforts to improve ourmanufacturing ability with
their backup activities.

Zhenying Yu

General Manager
Quality Assurance Department
NGK Spark Plug (Shanghai) Co., Ltd.

NGK SPARK PLUG Group16

Responsibilities and Actions for Stakeholders

With Our Shareholders and Investors

Highlight

Highlights

Accelerating Communication with
Our Shareholders and Investors

We value communication with ourshareholders and investors, and areworking to accelerate it. We increased
the number of briefings for individual
investors in the fiscal 2013 and held
them not only in major metropolitan
areas, but also in regional hubs.
We will continue to increase thenumber of opportunities
rtunities
to directly explaininthe company
Expandingand its policies
out briefings forto all our
individual
investors.
investors beyond

Briefings for individual investors

major cities

Distribution of Financial Information in Japan and Abroad on a Timely Basis
We were posting the presentation materials
that we use at financial results information
sessions only on our Japanese website sofar. From the results briefing of the fiscal
2013, we post the English version of thepresentation materials on our international
website at the same time. We are also
e our information in a timely
working to disclosemanner on our
day-to-day
investor relations
activities both inJapan and abroad.

17

CSR Report 2014 Digest Version

Voice of our Investor Relations
Representative

We will strive to increase the numberof NGK SPARK PLUG fans
NGK SPARK PLUG has a low
profile at this moment, andwe strongly believe that ourinvestor relations activities
are very important since
many investors have interests
in our business when we talkwith them at briefings.
Through our various activities,
we will strive to increase thenumber of NGK SPARKPLUG fans.

Hiromi
Kitagawa

Public Relations
Officehttp://www.
ngkntk.co.jp/english/
csr/investor.html

WEB

With Our Suppliers
Highlights

http://www.
ngkntk.co.jp/english/
csr/business.html

Highlight

Promoting CSR Procurement by
Surveying the State of Suppliers
In May 2013, we established our CSR
Procurement Guidelines and posted themon our website, and in July we published
an English version. We announced it atour corporate policy conference, andcarried out an investigation and analysis
using a checklist in order to understandsuppliers’ status regarding their CSR
initiatives.

CSR
Procurement
Guidelines thatuse clear language
to promote
understanding

Corporate policy conference

Improving Our Supplier Evaluation System
We already had a system in place for
evaluating our suppliers with regard toquality, deadlines and cost, but we
improved it to be more fair, impartial andopen. Furthermore, we have recognizedsuppliers that received particularly excellent
evaluations at our corporateppolicy conferences.
Appreciationof daily efforts

Voice of Our Supplier Evaluation
Organizer

We perform fair and open evaluations
Our suppliers are extremely varied and wide-ranging
with regard to the scope of our dealings withthem, type of product and other factors, so it was
not easy to produce a fair and open framework.
For our suppliers, the evaluation could also
be called a report card, so
every day we work with anawareness of that high levelof responsibility.

Naoki Kato

Supplier Relations & Development
Procurement GroupNGK SPARK PLUG Group18

Responsibilities and Actions for Stakeholders

With Our Employees
Highlights

Highlight

Promote the Active Participation of Women asa Management Strategy and Devising andExecuting Action Plans
We are promoting the active participation of women as a management strategy fromthe top down. First, we held training for all managers in fiscal 2013 with the theme“Change your consciousness.” We also designated each department manager as aleader, and they formulated action plans and carried them out.
We held training for women in non-managerial positions as well. They wereable to build networks that transcend their positions through group discussions,and talking directly to the company president, vice president and senior managing
officer gave them the opportunity to deeply
understand how serious the company is about
promoting the active participation of women.
Change ofconsciousness —“Everyone mustcooperate inpromoting the active
participation ofVice President and CFO Shinji Shibagaki President and CEO Shinichi Odo at
women”
at a lecture meeting for generala discussion meeting with female
managers and senior managers

employees with a prospect of promotion

Voice of the Project Leader

We aim to create a company where all employees can play an active role
Our company has many excellent female
employees, and not making full use of themis a waste. I want our company to be one
where all employees can work comfortably
and play an active role.

Etsuko Otsuka (right)

Accounting and Finance Dept.

Percentages of Female Employees witha Prospect of Promotion and Managers
Positions with a prospect of promotion
Managers
Senior staff

(%)

4.91

5.0
4.0
3.0

2.16

2.0
1.0
0

0.39

2.32

2.10

2.06

2.02

2.57

2.51

2.08

0.50

0.52

2.68
0.66

0.13

2010

2011

2012

2013

2014

(fiscal year)

19

CSR Report 2014 Digest Version

WEB

http://www.ngkntk.co.jp/english/csr/
employment/policy.html

Establishing and Putting to Work a New Human Resources System
We began making use of our new humanresources system in April 2014. This system
was established with the objectives ofachieving the ideal NGK SPARK PLUG
envisioned for ten years later in our
NITTOKU SHINKARON (The Evolution of
NGK SPARK PLUG) and correcting problems
in our previous human resources system.
We will create a work environment
where diverse human resources can growand flourish, appropriately reward efforts tocreate value, and when the business situation
changes, reallocate human resources in atimely and appropriate manner.

Voice of Our Human Resources Manager

Anticipating challenges that willchange the company
This is a big change from our previous humanresources system, and people who can truly
bring about change are required. We havereformed the system that
forms the foundation, so now
it is necessary for individual
employees to change.

Tsuyoshi Takahashi
Human Resources Dept.

Our
new human
resources system
to drive theevolution of NGKSPARK PLUG is
now in use!
Human Resources System Working Group

Main human resources
systems• Occupation type, qualificationand managerial position systems• Wage, bonus and retirementmoney systems• Annual salary system• Rating system and objective
management system• Continued employment system

Various Education and Training Programs to Cultivate Personal “Assets”
We have a wide range of programs that
include training by organizational level toprovide necessary knowledge and skills
according to occupational type, capacity androle, training offered in partnership with the
MONODUKURI Ability Enhancement Dept.
for people moving to a different division tooacclimate to the workplace culture and acquireethe necessary skills, product-quality education,
environment education, manufacturing
education, education in global business andcareer improvement support. In fiscal 2013,
6,223 employees participated in our training.

6,223 people
participated ina variety ofeducation andtraining!
NGK SPARK PLUG Group20

Responsibilities and Actions for Stakeholders

With Our Employees
Highlights

Highlight

We are Using Simulation-based Training
for Improving Safety AwarenessWe provide simulation-based safety training withequipment that allows trainees to experience theterror of getting caught in moving equipment
and the imprtance of pointing and calling methods.
In fiscal 2013, we additionally installed new
equipment so that trainees can learn about theother types of dangers that trainees can learn about
the other types of dangers.We also established a risk
prediction training space to remind of hidden dangers
by showing dummies with unsafe position that may
lead to accidents in worksites.

Find hidden
dangers toprevent accidents
caused by unsafe
acts!

Simulation of being caught
in a machine
Risk prediction training with dummies

Voice of Training Manager

Keep colleagues from dangers and create a safe workplace
I always say the above words totrainees in our safety training.
Through our training, we expect
all members to acquire a keensense of hidden dangers andrisks in their worksites andto find solutions to create
safe work environments.

Junichi Tanabe

MONODUKURI Ability
Enhancement Dept.

21

CSR Report 2014 Digest Version

WEB

http://www.ngkntk.co.jp/english/csr/
employment/osh.html

Safety and Health Committee Activities with Workers in the Workplace
As one activity to create a safe and secure
workplace, the Safety and Health Committee
conducts workplace inspection tours.
Committee members from otherdepartments visit each workplace and carryout improvement activities such as
exposing danger areas, taking permanent
countermeasures and reexamining healthmanagement. Inspection tours by committee
members from other departments allow
each department to share its initiatives
and culture and raise the consciousnessof occupational safety and health.

Voice of the Safety and HealthCommittee Secretariat Organizer

We conduct inspection tours to
help form a safety culture
Committee members wearing green vests
conduct inspection tours to increase safety
consciousness. During the tours, committee
members not only point out
problem areas, they also
listen to employees’ concerns
and then cooperate with
employees to find solutions.

Makoto Tagahara
Environment and
Safety Management Dept.

Implementing
monthly safety
and healthinspection tours
conducted jointly
by labor andmanagement
Simulation of being caught in a machine

Main inspection items• Exposing hazards• Installation of protective covers• Installation of area sensors• Harmful substance exposure
prevention• Status of local exhaust
ventilation installation• Work environment checking

Strengthening Mental Health Care
We arrange in-house and external training
programs for managers in observing workers’
mental health. We also provide employeeswith a Self-Care Handbook and encouragethem to use the stress check sheet in thess ofhandbook to increase their awarenessthe importance of self-care. We holdin-house lectures to teach about
Using thedisease prevention and self-healthhandbook to raiseawareness of the
management. We have also
importance of
established a hotline that employees
self-carecan call for counseling when they
are worried about their mental state.
NGK SPARK PLUG Group22

Responsibilities and Actions for Stakeholders

With Local Communities
and International Society

Highlight

Highlights

We Conveyed the Importance of Traffic Safety
and Environmental Conservation
As a company involved in the automobile
industry, NGK Spark Plug (Shanghai) Co.,
Ltd. wants to reduce the number oftraffic accidents and promote awarenessof environmental issues. Based on thesedesires, our employees visited schools forchildren of migrant workers and taught
classes in traffic safety and environmental
conservation. Hundreds of students atfive schools took the classes.
asses.

During classCreating anddistributing
textbook withplentiful
illustrations

Voice of Social Contribution Organizer

We are continuing our activities to ensure the safety of children
In 2013, we began traffic safety and environmental
conservation education at schools for children of
migrant workers. We expect children to become
more careful about traffic safety
and to learn the importance ofenvironmental conservation. We
increased the number of schools by
two in 2014 and when they havetime left over, our staff tries towork as crossing guards near theschools and make sure thechildren return home safely.

Donghui Jiang

General Administration
Dept.,NGK Spark Plug
(Shanghai) Co., Ltd.

23

CSR Report 2014 Digest Version

After classWEB

http://www.ngkntk.co.jp/english/csr/
society.html

Expanding Our Locally Rooted Philanthropic Activities bothin Japan and Abroad

NGK SPARK PLUG CO., LTD.

NGK SPARK PLUG CO., LTD.
Komaki Plant

NGK SPARK PLUG CO., LTD.
Ise Plant

Obtained the naming rights to thepedestrian bridge in front of theplant and named it Nittoku
Iwasakihara Omoiyari (Compassion)Pedestrian Bridge in the hope of
preventing accidents.

Received students on social studies
field trips from neighboring
elementary schools, gave them an
overview of the plant and showed
them the manufacturing process of
the knock sensors.

NGK SPARK PLUG CO., LTD.
Miyanojo Plant

Bujias NGK de Mexico S.A.
de C.V.

NGK Spark Plugs SA (Pty) Ltd.

At a tag rugby tournament aimed atelementary school students in thetown, held a rugby school put on bysome of the rugby team members.

Donated food and drinks to people
affected by flooding due toHurricane Ingrid and Hurricane
Manuel.

NGK SPARK PLUG CO., LTD.
Komaki Plant

NGK Spark Plugs Malaysia
Berhad.

As members of a company involved in
the automobile industry, we regularly
stand in the street and hold up
placards encouraging drivers andpedestrians to practice traffic safety.

Employees regularly engage incleaning to maintain the environment
around the company and the plant.

Held a musical event and invited
families displaced in the 2011 Great
East Japan Earthquake and currently
living in Nagoya, as well as children
from the local areas.

Because inadequacy of theeducational infrastructure is a causeof unemployment and poverty inSouth Africa, we are investing in
education and training programs.

NGK Spark Plugs (UK) Ltd.
Provide clothing and products to a
Motocross Challenge Project that
supports young riders.

NGK SPARK PLUG Group24

Responsibilities and Actions to Environment

For Environmental Protection

Highlight

Highlights

A New, Environmentally Friendly andEnergy Efficient Plant has been Completed

Work began at the Nittoku Spark Tech Tono Co., Ltd.
Nino Headquarters Plant in April 2014. This plant was
designed to be energy-efficient, under the concept“a plant that is friendly to people and the environment.”
We incorporated into the design measures to benefit
the environment and save energy including adopting
a monitor roof that lets light in while allowing heat toescape, reducing the electricity used in air conditioningby introducing a vaporization-type blower and reducing
the load on indoor air conditioners by using outside airfor dust collection and venting. It also leases its rooftop
for the installation of mega solar panels and has otherfeatures that take the environment into consideration.
Production items

Insulators for sparkplugs
Production capacity

13.5 million per month

Dust collection and venting mechanism
Venting
Outsideair

Fan(Phased increases in
production capacity)

Sourceof dustVoice of the Organizer

Making a factory friendly to people andthe environment
In the past when we created environmentally friendly facilities,
it often resulted in complex systems, placing a burden on
employees. This time we chose equipment and systems thatare easy for employees to maintain, aiming for both energy
efficiency and ease of maintenance.

Yuki Morishita

Production Support Engineering Dept.

25

CSR Report 2014 Digest Version

Dustorcollector

Air isbrought infrom outside fordust collection andventing, reducing theamount of cooled
air that must be
discarded.

Air
conditioner

http://www.ngkntk.co.jp/english/csr/
environment.html

WEB

Meeting Our Target for Reducing CO2 Emissions
In fiscal 2013, our CO2 emissions figure was
173,500 tons, meeting our fiscal 2013
target of 182,000 tons. The target was
attained through energyy
transformation in the
manufacturing process,Promotingmeasures such as
updating of facilities
energy conversion(for energy efficiency)
and achieving an energy-- and equipment
updatessavings effect by revisinggour manufacturingconditions.

Transition of Emission Volume ofEnergy-Origin CO2 (Offices and Plants)

CO2 emissons (10,000 t-CO2)
32

0.71

24

14.57

0

0.8
0.79

0.78

0.65

0.65
0.6

20.89

16
8

0.81

Non-consolidatedGroup
Intensity (Group)
Intensity (t-CO2/million yen)

18.75 17.74
18.80
17.19 17.35
12.28 11.53 12.07
11.23

7.01

0.4
0.2

1990

2007

2010 2011 2012 2013

2015

0

(fiscal year)

Trend in CO2 Emissions (Domestic Group + Overseas Factories)
Domestic Group

Overseas Factories(10,000 t-CO2)

Africa 2%

North
America
18%

30
25

23.84
2.95

20

21.75
3.00

20.80

20.38
3.06

3.19

20.76
3.41

Asia 32%

Overseas
Factories

South
America
43%

15
20.89

10

18.75

Europe 5%

17.19

17.74

17.35

5
0

2007

2010

2011

2012

2013

(fiscal year)

Note: For the CO2 emissions factor of purchased
electricity, the Greenhouse Gas Protocol’s factor
for each country was used. A factor the same as
Japan’s was used for fuel.

Reduction in Waste Generated
In fiscal 2013, the waste intensity was
0.044 tons/million yen. By reducing theamount of ceramic sludge produced in our
manufacturing process andgincreasing manufacturing
process yield, we have
Reducing
lowered the waste
volume ofintensity 55%
ceramic sludge
compared with thedischarged in
manufacturing
fiscal 2007 level.
processes

Trends in Volume of Waste Generated
Volume generated (tons)
40,00030,00020,000

0.100

0.098
28,85526,052

10,0000Non-consolidatedGroup
Intensity (Group)
Intensity (tons/million yen)

0.072

0.067

0.058

0.075

0.044 0.050

16,81915,05912,884
12,744
11,900
9,513
8,308

0.025

11,906
2007

2010

2011

2012

2013

0

(fiscal year)

NGK SPARK PLUG Group26

Responsibilities and Actions to Environment

For Environmental Protection
Soundly Managing Chemical Substances to Comply with
the International Regulations of Different Countries
To satisfy customer requests and regulationsuch as the ELV Directive, RoHS Directive
and REACH Regulation of the EU, we assign
hazard ranks to substances of environmental
concern. With handling standards for eachrank, we carefully manage non-containmentand reduce their use.
Management System
Customer request

Legal regulation

Voice of Our Controls Organizer

Incorporating regulations andcustomer desires into our work plans
We are incorporating within our department
information on regulations from the Environment
and Safety Management Department and requests
from customers related toregulated substances to help
configure plans for making
environmentally friendly
products.

Keiji Sekido

Engineering Dept. 1
Semiconductor Div.

Information acquisition
Information control
Hazard rank (internal standards)

Control of amountto be used

Control of content
on products

Establishinghazard rankingsand managing
chemical
substances
appropriately

Reducing the Amounts of Tap and Well Water Usedd
In fiscal 2013, the water use intensity was
5.35 m3/million yen. In the manufacturing
process, we conserved water by using
recycled water, adjusting the number ofunits operating and changing manufacturingconditions, achieving a 29% improvement
over the fiscal 2007 level.

Water
consumption perunit of production
improved by 29%
since fiscal 2007

Trends in Volume of Tap Water/Well Water Used
Non-consolidatedGroup
Intensity (Group)3
Intensity (m /million yen)

Volume used (10,000 m3)
350
280
210

10
8.09

7.58
190

140

224

187
119

7.52

5.35

169
108

8

6.98

154
99

143
89

70
0

CSR Report 2014 Digest Version

4
2

2007

2010

2011

2012

2013

(fiscal year)

27

6

0

WEB

http://www.ngkntk.co.jp/english/csr/
environment.html

Developing Environmentally Friendly Products
ucts
A new
design that
achieves
premier
performance!

Energy-Efficient,
Environmentally Friendly

Premium RX Spark Plugs
Using a first-of-its-kind central
electrodes containing ruthenium
and an oval shaped external
electrodes with protruding
platinum chip, this spark plugachieves outstanding ignitability
and low fuel consumption. It isa next-generation premium
plug with outstanding overall
performance, including
environmental performance.

Oval-shaped
external
electrode

Ruthenium
containing
central electrode

Fuel
efficiency

Improved Fuel Efficiencyy(km/l)
Test vehicle:e:Conventional
spark plug

2.2

up
%
(compared to
TThrough outstanding
NGK SPARK PLUG’signitability
and fuel efficiency,ig
conventional
plugs)
it aachieves a 2.2 percent

JC08 mode fuelefficiency

11.33

Protruding
platinum chip

11.58

2,400 cc

Gasoline used:

regularPremium RX
Spark Plugimprovement in fuel efficiency
improv
comparedd withi conventional plugs evenin the new standard JC08 mode. In
addition, it uses 1.9 percent less gasoline
than conventional plugs when idling at
stoplights or when stuck in traffic.

Reduced CO2 Emissions
Premium RX Spark Plugs reduce CO2 emissions and are environmentally friendly.
Compared to conventional spark plugs, they reduce CO2 emissions by the amount
two Japanese beech trees would absorb in a year.
Basis for calculation: Driving 5,000 km per year/carbon dioxide emission factor 2.31 kg- CO2/L gasoline(Environmental Agency’s “Report on Survey of Carbon Dioxide Emissions”) /amount of CO2 absorbed by aJapanese beech tree in a year 11 kg CO2/year (calculated by the Forestry and Forest Products Research Institute).

NGK SPARK PLUG Group28

Management

Corporate GovernanceNominating Outside Directors and Strengthening Corporate GovernanceOur company aims to become a true global
company and is endeavoring to further
strengthen corporate governance. As one
aspect of that, in June 2013, we appointed
an outside director for the first time. The

outside director attend the meetings of theBoard of Directors and state their opinions
as necessary, based on their great experienceat global companies and deep insight.

Corporate Governance System
General meeting of shareholders
Appointment/dismissal

Appointment/dismissal

Board Corporate Auditors

Board of Directors(includes outside directors)

Indication

Audit

Appointment/dismissal

Corporate Management
Committee
Corporate Officers’
Meeting

Cooperates mutually

Independent Auditors

President and CEO
Indication

Corporate
Officers

Cooperates mutually
Indication

Administration Officer in Charge(includes outside directors)

Indication

Business Operation Section/
Group Companies

Internal Auditing Office
Audit

Various Conference and Committees(CSR Committee etc.)

Disclosure

Compliance
Promoting Measures to Stamp Out Counterfeit Goods
Counterfeit NGK spark plug goods are
spreading, mainly in emerging nations.
To ensure the safety of users and protect
our corporate brand, we are working incooperation with police and customs officials
in various countries to expose counterfeitersand destroy counterfeit goods. We will
also proactively participate in educational
activities to stamp out counterfeit goods
in cooperation with government bodies
and industry organizations.

29

CSR Report 2014 Digest Version

Participating ina counterfeit
good eradication
seminar in the
UAE

A seminar for the controlling authorities (UAE)WEB

Risk Management
Highlights

http://www.ngkntk.co.jp/english/csr/
management/governance.html

Highlight

Aiming to Ensure Employee Safety and Early Recovery
We are Carrying Out Disaster Preparedness Training
In November 2013, we carried out companywide simultaneous disaster
preparedness training for a major earthquake. Furthermore, in February 2014, as
one aspect of Business Continuity Management, we carried out training on how
to quickly recover such company
infrastructure as electricity, telephone, gas,
and water supply as well as importantfacilities of each division based on a
Business Impact Analysis.

Carrying out
companywide
disaster training
Early recovery training

Central Emergency Headquarters receives
a report on the results of the training

Voice of Our Training Manager

We are promoting
the participation of all group
employees in disaster
preparedness activities

Workplace Disaster
Preparedness
Handbook
Earthquake Countermeasuresand Survival Card

In April 2013, we distributed a Workplace
Disaster Preparedness Handbook to all
employees and we are carrying out
workplace education. We also distributed
an Earthquake Countermeasures andSurvival Card and are focusing on
educating employees to respond as
instructed on the card in the eventof a large earthquake to maintaintheir own safety.

Yuki Aida

General Administration Dept.

NGK SPARK PLUG Group30

[Period covered]
From April 1, 2013 to March 31, 2014
Some other very recent activities and cases are also
included.
[Organizations Covered]Social aspects: NGK SPARK PLUG CO., LTD.
However, this Report may also cover the activities ofsubsidiaries and affiliates inside and outside Japan.
In such cases, specific company names are indicated.
Environmental aspects: NGK SPARK PLUG Group· NGK SPARK PLUG CO., LTD.
· Nine consolidated subsidiaries and one affiliate in Japan[Publishing Director]
Shinichi Odo, President & Chief Executive Officer[Editor in Chief]
Yukashi Ukai, General Manager of the CSR Promotion
Office[Published]
August 2014 (Publication of the next report is planned
for August 2015.)

14-18 Takatsuji-cho, Mizuho-ku
Nagoya, Aichi Prefecture 467-8525, Japan
http://www.ngkntk.co.jp
For inquiries, please contact our CSR Promotion OfficeTel: +81 52-872-6248 Fax: +81 52-872-5999
E-mail: csr@mg.ngkntk.co.jp