TERMS AND CONDITIONS
Ryan’s investments Unlimited Company t/a Hertz Rent a Car (for rentals commencing in the Republic of
Ireland) and Ryan’s Investments (N.I.) Limited t/a Hertz Rent A Car(for rentals commencing in Northern
Ireland) (referred to as “Hertz” or “our” or “we”or “us”) rents the vehicle (including any replacement vehicle)
to you subject to this Rental Record, which incorporates these terms and conditions and the information
contained on the Rental Record that you have signed and on the Rental Wallet and by signing you accept
them and confirm that you will strictly comply with them.
1. DELIVERY, RETURN & UPKEEP OF VEHICLE
1.1 We will supply the vehicle to you in a good overall and operating condition and without apparent
defects, complete with all documents, parts and accessories.
1.2 You agree that you will return it to us in that same condition, with the same documents, parts andaccessories, at the location and on the date and time designated in this Rental Record.
1.3 If you return the vehicle outside of the operating hours of the designated Hertz return location, youmust comply with the out of hours return instructions for that location, in which case you will remain fully
responsible for the vehicle until the location re‐opens for business and the vehicle is checked in by us.
1.4 If we have agreed that you may return the vehicle to a place other than a Hertz rental location, or if wehave agreed to collect it, you will remain fully responsible for the vehicle until it is collected by us.
1.5 Return of the vehicle to an unauthorised location will incur a charge of €200 in addition to a notified drop‐
off charge.
1.6 We can take back the vehicle at any time without telling you and at your expense if you are in breach ofthis Rental Record.
1.7 You must obtain Hertz prior consent to any extension of the rental
1.8 You are responsible for all proper and normal maintenance and upkeep and for allroadside repairs to thevehicle during the rental including punctures, replacement of tyres and road wheels, routine maintenanceand expenses and breakdowns caused by your negligence or default. If you continue to drive the vehicle after
becoming aware of a mechanical fault which necessitates repair, you shall do so at your own risk and inbreach of this Rental Record and Hertz shall be under no liability for any loss, damage, injury or costs
attributable or incidental to suchbreakdown. No one may service or repair the vehicle without our express
permission.
1.9 It is your responsibility to fully inspect the vehicle prior to leaving the rental location. By accepting thevehicle, you confirm that the rental vehicle is in the condition indicated on the Pre‐Inspection Form and you
accept liability for any further damage to or loss of the vehicle, howsoever occurring.
1.10 You remain fully responsible for the vehicle until it is checked in by a Hertz representative.
2. WHO MAY DRIVE THE VEHICLE
2.1 The vehicle must only be driven by you or any other person who has first been authorised by Hertz andadded to the Rental Record and you agree that you will not allow anyone to drive the vehicle, including
yourself:‐
2.1.1 Who does not fulfil our minimum rental requirements regarding age and possession of a valid driving
licence or,
2.1.2 Who is over‐tired or under the influence of alcohol, drugs, medication or any other legal or illegal
substance impairing their consciousness or ability to react.

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3. YOUR RESPONSIBILITY
3.1 Subject only to 3.2,3.3,3.4 and 3.5, in the event of damage to, or loss or theft of the vehicle, howsoever
occurring, its parts or accessories while on rental, you must pay us on demand the amount of all costs andlosses incurred by us including but not limited to the cost of repairs, loss in value, loss of rental income,recovery charges and towing and storage charges.
3.2 Provided that you comply with all the terms of this Rental Record and provided that the loss or damage
is not caused intentionally, or by the gross negligence of you or any authorised driver, or by any
unauthorised driver then your liability may be limited as follows:
3.3.1 If you accept the optional Collision Damage Waiver (CDW) by paying the daily charge specified, yourliability for loss of or damage to the vehicle, its parts and accessories (other than caused by theft and/or
damage to the vehicles wheels, tyres, glass, fuel contamination or keys) is limited to the non‐waivable andnon‐refundable excess penalty, stated on the Rental Record. You agree that we may debit your credit or
charge card the full excess penalty pending assessment of the actual cost of repairs.
3.3.2 We reserve our right to refuse contract hire of a vehicle and/or replacement vehicle following an
incident.
3.4 If you accept the optional Theft Protection (TP) by paying the daily premium specified, your liability forloss or damage to the vehicle, its parts or accessories as a result of attempted theft or vandalism is limited tothe amount of the non‐waivable and non‐refundable excess stated on the Rental Record.
3.5 If you accept Super Cover (SC) by paying the daily charge specified, your liability for the non‐waivable andnon‐refundable excess penalty in relation to CDW and TP will be reduced or eliminated depending on therules applying to SC from time to time. SC does not include wheels, tyres, glass, fuel contamination or keys.
In the event of the authorised driver being involved in an accident we reserve the right to remove SC andapply Collision Damage Waiver (CDW) to the remainder of your rental and rules pertaining to CDW will apply
thereafter.
3.5.1 Comfort Pack: If you accept the optional CP‐Wheel Tyre & Glass Cover (CP), in addition to SC, yourfinancial responsibility for accidental damage or loss to the vehicles wheels, tyres & glass will be reduced tozero. CP/SC and any other cover does not include the following: roadside assistance, fuel contamination,
damage/loss of keys.
3.6 You are fully responsible for the following damage/charges:
3.6.1 Damage to the vehicle clutch assembly which is determined to be caused by driver error and/or
misuse,3.6.2 Damage to the vehicle as a result of driving through flood water and/or water damage,
3.6.3 Damage caused to the vehicles engine and/or components caused by gross negligence,
3.6.4 Damage caused during the recovery/collection of a vehicle following an incident,
3.6.5 Damage incurred as a result of contaminated/incorrect fuel, notwithstanding the vehicle may havebeen checked‐in by us,
3.6.6 Damage to the vehicle caused by the loss or theft of the keys or locking the keys inside the vehicle,
3.6.7 Damage sustained by the vehicle being driven off‐road,
3.6.8 Damage caused by striking overhead, overhanging or protruding objects,
3.6.9 Never Lost GPS is not covered by car rental waiver, if lost or stolen you are liable for full replacement
value of the unit.
3.6.10 Call‐out charges in the event of Emergency Roadside Assistance being required,
3.6.11 Recovery charges by specialist recovery vehicle,
3.6.12 Recovery/breakdown charges arising out of the vehicle being involved in an accident are not includedin SC, CDW, CP or any other cover.
3.6.13 If you accept our optional Premium Emergency Roadside Service (PERS) by paying the daily premium
specified, roadside assistance will be provided and the standard recovery/breakdown charge will be waived.
Premium Emergency Roadside Service (PERS) does not cover any damage to the vehicle, its parts oraccessories, the cost of specialist recovery being required as a result of an accident/incident, the delivery of a
replacement vehicle due to being involved in an accident/incident or as a result of lost keys.
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3.6.14 Damage caused as a result of DEF/AdBlue™ contamination.
3.6.15 Damage caused to the MMI (Multi Media Interface) is not covered by any waiver.
3.6.16 The cost of a replacement key if not returned to us at the end of hire. An administration charge will
apply to arrange a replacement. (Non‐Refundable).
3.7 You are fully responsible for any restoration charges and loss of rental income if the vehicle is seized by
Customs and Excise.
3.8 If the renter makes any claim under this Rental Record, or seeks to rely on either Hertz policy of waiver,or SC, CDW, TP, CP or DBP Insurance, which is in anyway knowingly misleading or fraudulent, or seeks toobtain benefit or avoid liability under the said policies or protection products by use of misleading or
fraudulent means, all benefits under this Rental Record will be forfeited and you will indemnify Hertz for any
consequential loss suffered by Hertz herein.
3.8.1 You agree that we may debit your credit or charge card with the above amounts and that we may
charge you the actual costs of repairs.
3.8.2 Any adjustments or partial refunds of your liability amount including Tyre/wheel adjustments when CP
is accepted will be refunded in Euros and we shall not be liable for any shortfalls resulting from fluctuatingexchange rates.
4. OUR RESPONSIBILITY
4.1 Subject to Paragraph 4.2, we shall not be liable to you or any third party for any loss or damage arisingout of the rental other than as a result of our negligence or wilful misconduct or any other breach by us of
this Rental Record. We shall not be liable for any indirect or unforeseeable loss or damages, including loss of
profits.
4.2 Nothing in Paragraph 4.1 shall exclude or restrict our liability for death or personal injury resulting from
our acts or omissions or any other liability, which cannot be excluded as a matter of law.
5. CHARGES
5.1 All charges stated on the Rental Record reflect your use of the vehicle and as agreed between us at thestart of your rental and include the basic rental charges, the charges for any optional or ancillary services
chosen by you and any applicable taxes at the prevailing rate.
5.2 The basic rental charge is made for a minimum of one rental day (a rental day consists of a 24‐hour
period starting when the rental begins) and unless otherwise agreed, includes a charge for compulsory third
party waiver and, if applicable, a Vehicle Licence Fee (which passes on your share of any compulsory charges
we incur for keeping the vehicle on the road). A Location Service Charge may be made to reflect the higher
cost of renting from certain locations.
5.3 In the event of late return of the vehicle exceeding 29 minutes, we reserve the right to make an
additional daily charge at the relevant daily rate, including charges for the options taken, for every day orpart of a day the vehicle is overdue
5.4 Other charges that may apply are:5.4.1 Any charge for damage outlined in clause 3 including the non‐waivable amount. A loss of revenue
charge may be levied, based upon our tariff daily rate.
5.4.2 A refuelling/service charge if you return the vehicle with less than a full tank of petrol, unless you takethe Fuel Purchase Option at the time of rental,
5.4.3 Applicable taxes at the prevailing rate.
5.4.4 A daily upgrade charge, which is in addition to the daily rate, where you request an upgrade from thevehicle originally reserved.
5.4.5 An extra driver charge where you request one or more drivers to be authorised to drive the vehicle
specified on this record.
5.4.6 An administration charge in the event that the rental documents should not be returned to Hertz
staff at the end of rental.
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5.4.7 A rectification charge where the vehicle is returned with the interior in an excessively dirty condition.
5.4.8 One‐way drop charge.
5.4.9 Delivery and Collection charge.
5.4.10 A charge up to €1500 will be made for the removal of vehicle seating or covering.
5.4.11 A charge of €30 will be made for any unnecessary interference with the incident pack stored in the
pocket of the rental vehicle,
5.4.12 An administration charge as set out in Clause 11 in the event of a failure to report an incident,
5.4.13 An administration charge may apply should the vehicle return damaged.
5.4.14 Smoking is strictly prohibited in all our vehicles. A fine of EUR€250.00 /GBP£200.00 will apply.
5.4.15 You are prohibited from carrying animals in the vehicle, with the exception of guide/ service animals,
providing that there has been prior notice before rental.
5.4.16 A Cleaning/Valet charge will apply if the vehicle is returned with excessive dirt/sand.
5.5 If you do not pay any part of the charges owing to us under this Rental Record within the time indicatedon your statement of account, we reserve the right to charge you interest in addition to the outstanding
charges, at a rate of 3% per annum above the base lending rate from time to time of Bank of Ireland and/or
pass the debt to our agents in your country of residence to collect on our behalf.
5.6 Complaints or objections to charges must be brought to our attention no later than 30 days after receipt
of final statement of account, otherwise the statement will be conclusive.
5.7 A standard credit/debit card fee will be applicable on all charges paid at the rental counter as stated on
the Rental Record. This fee can be waived on return of the vehicle by using an alternative form of payment.
5.8 All damage charges calculated using the Vehicle Assessment Matrix are estimated and based on avisual inspection only and may differ to the actual/final cost, which will be determined upon completion of
repairs.
5.9 All charges are subject to final determination after the rental. You authorise us in advance to debit any
charges pursuant to this Rental Record from your credit or charge card account including our reasonable
legal costs of recovering the charges.
6. CURRENCY CONVERSION CHARGE
We may arrange for your rental charges to be converted by our processing bank from the currency of thecountry of rental to the currency in which your card is issued. The bank will use a commercial daily rate ofexchange provided by a reputable foreign exchange dealer for the day we bill the charges to your accountand will charge an administration fee of up to 2.75% of the transaction. This fee will replace the currency
conversion administration charge usually made by your card Issuer. By signing the declaration on the Rental
Record, you agree to us arranging the conversion and to payment of the administration fee. If you do notagree, you may opt to have the conversion made by your card Issuer.
7. TRAFFIC FINES / TOLL CHARGES
7.1 You are fully responsible for all fines and any consequences of the violation of traffic and parking
prohibitions during the rental. Where Hertz is required to pay and/or handle such fines, you agree that wemay debit your credit or charge card during the rental or after the return of the vehicle with the amount of
any fine plus an administration charge. We shall, upon request, supply you with a copy of the traffic
violation notice.
7.2 The M50 Motorway has no toll barrier or cash payment facility available. Hertz has established accountfacilities with the toll operator and will pay the toll charge on your behalf. Hertz will apply the toll chargeplus a handling fee to your rental. The charge will be applied after your rental has terminated.

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8. INDEMNITY
To the extent allowed by law, you agree to indemnify us against any claims in connection with the operationof the vehicle, any damage suffered by you, including without limitation the fines and other consequencesreferred to in Clause 7 above, or any matters which you are responsible. To the extent allowed by law we
expressly disclaim any liability for damage or loss of any kind suffered by you or any third party unless we areat fault.

9. CONDITIONS OF USE
9.1.You must look after the vehicle, making sure it is locked and secure when not in use and parked in asecure place; use the correct fuel; and set and use any security device fitted. You must remove and keep in asafe place any removable radio and/or radio faceplate when the vehicle is unoccupied. You must use
seatbelts, child seats or other child restraints as appropriate.
9.2 You must not use or allow the vehicle to be used;
9.2.1 To carry any passengers or cargo for hire or reward;
9.2.2 To propel or tow any vehicle, trailer or object;
9.2.3 To take part in any race, rally test or other contest;
9.2.4 In contravention of any traffic regulations (note that committing any traffic offence is a breach ofthese terms and conditions);
9.2.5 For sub‐renting;9.2.6 To drive or to be driven in restricted areas, including in particular on airport runways, airport service
roads and associated areas.
9.2.7 For the carriage of a greater number of passengers than the number for which the vehicle isconstructed to accommodate;
9.2.8 Pledged for security for debt or otherwise;
9.2.9 For giving driving tuition;
9.2.10 For any illegal purpose,
9.2.11 For carrying any object or substance, which because of its condition or its smell, may harm thevehicle or prevent or delay our ability to rent it again.
9.3.Breaking of the above conditions will result in SC, CDWTP, CP waivers and DBP Insurance being void.
9.4.Vehicles may only be used in the Republic of Ireland and/or Northern Ireland and must not, under any
circumstances be taken or driven elsewhere without the prior consent of Hertz.
10. WAIVERS
10.1 We provide waiver coverage for persons using the vehicle with our permission (and not otherwise) in
accordance with an automobile liability waiver policy a copy of which is available on request. This policy
meets all legal requirements and protects the owner and/or any authorised driver of the vehicle against
legal claims from third parties for personal injury or material damage caused by use of the vehicle. The
conditions of the waiver contract, including any territorial restrictions, are incorporated as an integral part ofthis Rental Record.
10.2 If you provide your own waiver, you warrant and agree that it covers the vehicle for at least all third
party liabilities. If you do not accept SC, CDW, CP and/or TP you warrant and agree that either your own
policy comprehensively insures the vehicle and/or that you will indemnify us for any loss, damage, excess,expenses and legal or other costs which we may suffer. You authorise us to negotiate and agree any
settlement direct with your insurers and you agree that any monies in respect of vehicle loss or damage will
be paid direct to us or to our order.

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10.2.1 Reliance on an external policy or eligible credit card for coverage will require documentation that
this cover is applicable for the Republic of Ireland. As these products are limited, to protect against shortfall
in cover, a daily charge for Supplementary Liability Waiver (SLW) will apply.
10.3 In the event that any third party suffers death, personal injury or damage to property caused by the useof the vehicle which involves a breach by you, or by any unauthorised driver of any of the terms andconditions of this Rental Record, you agree to reimburse us if we are obliged to compensate the insurers forany payment they make to a third party on your behalf and/or any third party.
10.4 You can accept Collision Damage Waiver (CDW), Super Cover (SC), Theft Protection (TP), Comfort Pack
(CP) Waivers by initialling the space provided on the Rental Record and paying the applicable charges. If you
have taken any of the above benefits, in addition to the attached terms and conditions, there are standard
waiver policy terms and conditions that may apply. A summary of cover is available. In the first instance all
claims are to be reported to us (Hertz) See Condition 11–Accidents. Hertz reserve the right to outsource
your claim to a third party claims handling company–details will be supplied if applicable.
10.5 Serious Medical Condition
The renter must notify Hertz of any serious medical condition prior to taking possession of the rental vehicle
and must furnish a Certificate from his doctor confirming the medical condition does not affect the renter’sability to drive safely. If the renter fails to disclose a serious medical condition and thereafter is involved inan accident while driving as a result of the renter’s medical condition, Hertz reserve the right to withdraw
the renter’s indemnity and the renter will be personally liable for all damage and loss to include personal
injuries arising from such an incident.
11. ACCIDENTS
11.1 You must report any traffic accident, loss, damage or theft to us immediately and to the Police. You
must not admit liability or guilt in the event of an accident. You must obtain details of other vehicles involved(registration numbers, owners, drivers, insurers and policy numbers and of all witnesses, names, addresses
and telephone numbers). An accident report or theft report must always be fully completed and submitted
to us (including a second one, if requested). If you do not comply with this request, SC, CDW, CP and/or TP
will be void. You will agree to co‐operate with us and our insurers in any investigation or subsequent legal
proceedings. Failure to submit an incident damage form to us within 7 days from the date of the accident will
incur an administration charge of €200/£180.
11.2 You will agree to co‐operate with Hertz and our insurers in any investigation or subsequent legal
proceedings to include, upon request returning to Ireland to meet with the Hertz Accident Investigator at
the location of the accident and/or Engineer on behalf of Hertz and thereafter attend any court that you arerequired to attend in Ireland in relation to any criminal or civil proceedings arising from the road traffic
accident and also at the request of Hertz attend with a member of An Garda Siochana in relation to any
Garda investigation arising from the road traffic accident for the purpose of answering honestly any and allquestions asked by the Investigating Garda Officer. Failure to return to Ireland to meet with the Hertz
Accident Investigator and/or Engineer and/or any further court case, whether a civil or criminal court caseand/ or An Garda Siochana, will result in your SC, CDW, CP and/or TP being automatically voided.
11.3 An Incident Report Form Guide is supplied in the glove box of each vehicle. Please refer to this in theevent of an accident.
12. DRIVER AND BAGGAGE PROTECTION INSURANCE
You can accept Driver and Baggage Protection (DBP) insurance by initialling the space provided on the Rental
Record and paying the applicable premium. The terms and conditions applying to Driver and Baggage
Protection are per the Certificate issued. By accepting Driver and Baggage Protection, you agree to theterms and conditions of the policy. A summary of the cover provided is set out in a leaflet “Make Sure You’re
Covered” which is available from each rental location. Cover provided by DBP ceases and does not cover
items left in vehicle on termination of rental. The DBP Insurance is underwritten by Am Trust Europe
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Limited, Market Square House, St. James’s Street, Nottingham NG1 6FG. AmTrust Europe Limited are
authorised andregulated by The Financial Conduct Authority and The Prudential Regulation Authority.
13. PERSONAL PROPERTY
We are not liable to you or any passenger for loss or damage to property left in the vehicle either during theperiod of hire or thereafter. Such property is entirely at your own risk, unless covered by Driver and Baggage
Protection Insurance as set out above.

14. REFUELLING SERVICE CHARGE
14.1 The rental vehicle will be supplied to you with a full tank of fuel. If you return the vehicle with less thana full tank of fuel, a refuelling service charge will be payable by you for the fuel and the service of refuellingat the applicable rate specified on the Rental Record.
14.2 However, if you take out the Fuel Purchase Option (FPO) and purchase a full tank of fuel at the start of
the rental, there will be no refuelling service charge on return of the vehicle (although you will not receive
any credit for the fuel remaining either). Instead, you will pay the amount indicated on the Rental Record forthe fuel you purchase.
15. PERSONAL DATA
You consent to the computer storage and processing of your personal data by us in connection with thisRental Record and to the transmission of this data among the Hertz group companies and its business
partners within the Car Rental Council of Ireland for the purpose of our legitimate interests including
statistical analysis, marketing of our services, credit control and fraud investigation/prevention. If you
breach this agreement your personal data may be disclosed or passed to third parties to the extent
necessary to assist recovery procedures.
16. RESERVATION
Hertz expressly reserve the right to refuse to supply a vehicle and shall be under no liability to compensate
or indemnify you for any expense or consequential loss or damage whatsoever.
17. DEPOSIT
If you have left a deposit with us prior to rental, this will not be refunded until we are satisfied that thevehicle has been returned as outlined in Condition 1 above. In addition to consequences for breach of thisagreement already mentioned, your deposit may also be forfeited.
18. LAW AND JURISDICTION
We aim to resolve all disputes amicably. If this is not possible, the law of the country where you signed thisRental Record will apply and the courts of that country will have jurisdiction unless Hertz elects otherwise.
19. INTERPRETATION
If any provision of this Rental Record shall be held to be invalid, illegal or unenforceable (in whole or in part)
under applicable law, such provision or part shall to that extent be deemed not to form part of this Rental
Record.
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