Final draft ETSI ES 202 076 V2.1.1 (2009-06)
ETSI Standard

Human Factors (HF);
User Interfaces;
Generic spoken command vocabulary
for ICT devices and services

2

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Reference
RES/HF-00081

Keywords
ICT, interface, speech, telephony, voice, user

ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE
Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16
Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à laSous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing orperceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, please send your comment to one of the following services:
http://portal.etsi.org/chaircor/ETSI_support.asp

Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 2009.
All rights reserved.
TM

TM

TM

TM

DECT , PLUGTESTS , UMTS , TIPHON , the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered
for the benefit of its Members.
TM
3GPP is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners.
LTE™ is a Trade Mark of ETSI currently being registered
for the benefit of its Members and of the 3GPP Organizational Partners.
GSM® and the GSM logo are Trade Marks registered and owned by the GSM Association.

ETSI

3

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Contents
Intellectual Property Rights ................................................................................................................................4
Foreword.............................................................................................................................................................4
Introduction ........................................................................................................................................................4
1

Scope ........................................................................................................................................................62

References ................................................................................................................................................6

2.1
2.2

3
3.1
3.2

Normative references ......................................................................................................................................... 6
Informative references ........................................................................................................................................ 7

Definitions and abbreviations ...................................................................................................................7
Definitions .......................................................................................................................................................... 7
Abbreviations ..................................................................................................................................................... 8

4

User requirements ....................................................................................................................................8

5

Method .....................................................................................................................................................9

5.1
5.2
5.3
5.4
5.5

6
6.1
6.2
6.3
6.4
6.5
6.6

General ............................................................................................................................................................... 9
Elicitation of command candidates..................................................................................................................... 9
Validation of command candidates .................................................................................................................. 10
Phonetic discriminability .................................................................................................................................. 10
Final command definition ................................................................................................................................ 10

List of commands ...................................................................................................................................11
Principles of use ............................................................................................................................................... 11
Basic commands ............................................................................................................................................... 12
Digits ................................................................................................................................................................ 17
Communication commands .............................................................................................................................. 20
Commands for the control of and navigation in media .................................................................................... 27
Commands for device and service settings ....................................................................................................... 33

Annex A (informative):

Methodology for defining command vocabularies......................................40

A.1

Elicitation: the spontaneous generation of potential command words ...................................................40

A.1.1
A.1.2
A.1.3
A.1.4
A.1.5
A.1.6
A.1.7

Interviewers ...................................................................................................................................................... 41
Test participants ............................................................................................................................................... 41
Set of functions................................................................................................................................................. 41
Carefully Worded Descriptions (CWDs) ......................................................................................................... 41
Interviews ......................................................................................................................................................... 42
Data Cleaning ................................................................................................................................................... 42
Frequency Analysis .......................................................................................................................................... 42

A.2

Validation ...............................................................................................................................................42

A.3

Phonetic discriminability........................................................................................................................43

A.4

Final command definition ......................................................................................................................44

Annex B (informative):

Bibliography ...................................................................................................45

History ..............................................................................................................................................................46

ETSI

4

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be foundin ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.

Foreword
This ETSI Standard (ES) has been produced by ETSI Technical Committee Human Factors (HF), and is now submitted
for the ETSI standards Membership Approval Procedure.
The work has been conducted in collaboration with industry. The present document is based upon user testing,empirical data, phonetic discriminability analysis, expert knowledge, and an industry-consultation and consensus
process, aimed at a quick uptake and the widest possible support in product implementations to come.
Intended readers of the present document are:•terminal manufacturers;•

service providers;•

network operators;•

manufacturers of multilingual speech recognizers;•

standards developers;•

software and user interface developers.

Introduction
Telecommunications, converging with information processing, and intersecting with mobility and the internet, areleading to the development of new interactive applications and services, offering global access.
A technology enabling a natural user interaction with these (often complex) systems and services is speech recognition.
In recent years, speech recognition has become commercially viable in off-the-shelf ICT (Information andCommunication Technology) devices and services. Just as the graphical user interface changed the way we interact withpersonal computers, so voice user interfaces are changing the way we interact with ICT devices and services.
Voice is fundamental to human communication and forms an important channel for universal access to ICT services.
Voice user interfaces are a terminal, display and potentially location-independent user interface technology, enabled byspeech recognition technologies. In order to simplify the user's learning and facilitate reuse of knowledge for the control
of different applications and devices, it is desirable to standardize voice commands for the most common and genericfunctions. This standardization activity also meets one of the most important principles of the eEurope 2005 Action
Plan; that of design for all. This theme has been continued by the new EU initiative; the i2010 Action Plan. This will
help ensure that those with special needs such as elderly people, people with visual and other impairments, as well as
young children will benefit from a generic spoken command vocabulary. As the standard necessarily addresses speech
input it is recommended that the users of the present document provide some form of guidance for those end users who
may have a speech impediment.

ETSI

5

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

The present document is a timely contribution to enable the deployment of speech recognition in services and devices,offering multi-lingual voice user interfaces. Thereby it will minimize learning effort, facilitate knowledge transfer anddevelop user trust. Uniformity in the basic spoken commands improves the overall usability of the entire interactive
environment, which becomes increasingly important in a world of ubiquitous devices and services using speech
recognition.
The minimum generic set of spoken commands in the present document has been developed with a combined
methodology, including the collection of data from native speakers of the 30 languages covered by the present
document (see annex A for details). Therefore, it supports developers of ICT devices and services, leading to quicker,
more consistent, cheaper, and better user interface development.
The work is aligned with, and co-funded by, the European Commission's initiative eEurope, a programme for inclusive
deployment of new, important, consumer-oriented technologies, opening up global access to communications and othernew technologies, for all [2].

ETSI

6

1

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Scope

The present document specifies a minimum set of spoken commands required to control the generic and common
functions of ICT devices and services that use speaker-independent speech recognition. It specifies the necessary andmost common vocabularies for voice commands to be supported by ICT devices and services.
The present document is applicable to the functions required for user interface navigation, call handling, the control ofand navigation in media, and management of device and service settings.
The present document specifies commands for the official languages (at the time of publication) of the European Union(EU) and the European Free Trade Association (EFTA) countries, and for Russian. The standard addresses Bulgarian,
Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Irish,
Italian, Latvian, Lithuanian, Macedonian, Maltese, Norwegian, Polish, Portuguese, Raeto-Romance, Romanian,Russian, Slovak, Slovene, Spanish, Swedish, and Turkish [4]. Therefore, this updates the existing standard,
ES 202 076 [1], which covers only the five languages with the largest number of native speakers in the European
Union: English, French, German, Italian and Spanish. The present document does not cover dialects with the exceptionof Norwegian and Raeto Romance both of which have established dialects. All languages are addressed in "Received
Pronunciation".
The present document does not cover dialogue design issues, the full range of supplementary telecommunications
services, performance-related issues or speech output. Alphanumeric characters and symbols are not covered with the
exception of single digits and language-specific reference to two recurring digits (e.g. "Double Two").

2

References

References are either specific (identified by date of publication and/or edition number or version number) or
non-specific.
•

For a specific reference, subsequent revisions do not apply.

•

Non-specific reference may be made only to a complete document or a part thereof and only in the following
cases:-

if it is accepted that it will be possible to use all future changes of the referenced document for the
purposes of the referring document;-

for informative references.

Referenced documents which are not found to be publicly available in the expected location might be found at
http://docbox.etsi.org/Reference.
NOTE:

2.1

While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee
their long term validity.

Normative references

The following referenced documents are indispensable for the application of the present document. For dated
references, only the edition cited applies. For non-specific references, the latest edition of the referenced document(including any amendments) applies.
[1]

ETSI ES 202 076 (V1.1.2): "Human Factors (HF) ; User Interfaces; Generic spoken command
vocabulary for ICT devices and services".

[2]i2010 - A European Information Society for growth and employment.

NOTE:
[3]

Available at http://ec.europa.eu/information_society/eeurope/i2010/index_en.htm.
ITU-T Recommendation I.210 (1993): "principles of telecommunications services supported by an
ISDN and the means to describe them".

ETSI

7

[4]
NOTE:
[5]

2.2

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Languages of Europe - The Official EU languages.
Available at http://ec.europa.eu/education/policies/lang/languages/index_en.html.
ISO 9241-11 (1998): "Ergonomic requirements for office work with visual display terminals(VDTs) - Part 11: guidance on usability".

Informative references

The following referenced documents are not essential to the use of the present document but they assist the user withregard to a particular subject area. For non-specific references, the latest version of the referenced document (including
any amendments) applies.
[i.1]

ETSI EG 201 013: "Human Factors (HF); Definitions, abbreviations and symbols".

[i.2]

ETSI TR 102 068: "Human Factors (HF); Requirements for assistive technology devices in ICT".

[i.3]

ETSI EG 202 048: "Human Factors (HF); Guidelines on the multimodality of icons, symbols andpictograms".

3

Definitions and abbreviations

3.1

Definitions

For the purposes of the present document, the terms and definitions given in EG 201 013 [i.1] and the following apply:
basic command: employed frequently across a wide range of applications
design for all: design of products to be usable by all people, to the greatest extent possible, without the need forspecialized adaptation
dialogue: series of exchanges between the user and a system
function: abstract concept of a particular use of or operation in a device or service
hot word: See keyword.
ICT devices and services: devices or services for processing information and/or supporting communication, whichhave an interface to communicate with a user
impairment: reduction or loss of psychological, physiological or anatomical function or structure of a user
(environmental included)
keyword: word that the speech recognition system is looking for in word spotting mode
magic word: See keyword.
menu: list of choices from which a selection can be madeNOTE:

A menu dialogue offers a user a series of lists of choices from which a series of selections can be made.
The result from any one selection may be another menu.

phonetic discriminability: ability to discriminate between words based on the analysis of their constituent phones
spoken command: verbal or other auditory dialogue format which enables the user to input commands to control adevice or service
supplementary service: additional service that modifies or supplements a basic telecommunication service
NOTE:

Consequently, it cannot be offered to a customer as a stand-alone service; it has to be offered inassociation with a basic telecommunication service. The same supplementary service may be common toa number of basic telecommunication services. See ITU-T Recommendation I.210 [3].

ETSI

8

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

usability: effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particularenvironments (see ISO 9241-11 [5])user: person who interacts with a product (see ISO 9241-11 [5])user interface: elements of a product used to control it and receive information about its status, and the interaction thatenables the user to use it for its intended purpose
user requirements: requirements made by users, based on their needs and capabilities, in order to make use of a
product in the easiest, safest, most efficient and most secure way
word spotting mode: special state of the recognition system in which no speech is recognized or processed other than alimited set of keywords
NOTE:

3.2

A typical usage is in a dormant state of the speech recognizer, where issuing a "wake up" command (alsoknown as hot-word or keyword) can reactivate speech functionality.

Abbreviations

For the purposes of the present document, the following abbreviations apply:
ASR
CWD
EFTA
EU
GPS
ICT
NLA
UCU

4

Automatic Speech Recognition
Carefully Worded Description
European Free Trade Association
European Union
Global Positioning System
Information and Communication Technology
Native Language Assistant
University College Utrecht

User requirements

Intended users of the present document are those designing, developing, implementing and deploying ICT devices andservices with a speech user interface.
Intended end users mentioned in the present document are people who use ICT devices and services with a speechinterface, ranging from first time users to experienced power users.
Uniformity in the interactive elements increases the transfer of learning between different devices and services. Suchknowledge transfer becomes even more important in a world of ubiquitous devices and services using speech
recognition technology. In particular standardized commands improve the overall usability of the entire interactive
environment. Use of the generic vocabulary of spoken commands in the present document for the development of ICT
devices and services will enable end users to reapply knowledge and experience.
A generic spoken command vocabulary will particularly benefit some end users with temporary or permanent additional
needs, such as those with literacy difficulties, people with visual or cognitive impairments, those with an impaired
ability to perceive tactile stimuli, and people with limited dexterity.
For further guidance, including specifics of user impairments and resulting disabilities, assistive technologies, design
for all and multi-modal interfaces, see TR 102 068 [i.2] and EG 202 048 [i.3].
Ideally, a spoken command vocabulary should be intuitive, easy to learn, memorable, natural, and unambiguous. A
well-designed speech interface should:•

have a shallow learning curve;•

execute most common tasks;•

the ability to handle the vagaries of speech recognizers in a reliable and predictable way, maximizing the user
experience.

ETSI

9

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Adequate feedback should be provided to users indicating, where applicable, that a command cannot be executed whenrequested. Three examples are:•

When a function is not supported.

•

When the function is currently not available.

•

When the command is not understood.

5

Method5.1

GeneralIn order to meet the requirements stated in clause 4, where the standard is designed for a wide range of end users, anempirical method has been employed for the elicitation and validation of potential voice commands. Native speakers of
the 30 languages were sampled for this data collection. The previous standard used an online method of data collection
where respondents were asked to complete a questionnaire. This worked well for the five most frequently spoken
languages of the EU. However, the extension of the standard covers countries where internet penetration is relatively
low and online questionnaires for these countries would not yield a representative sample of users for the purposes ofinclusion.
In addition to elicitation and validation, a procedure of phonetic discriminability has been applied to the candidate
commands to ensure minimal confusion with commands that are likely to be simultaneously available.
The employed method consists of three phases:•

Phase 1: Elicitation of command candidates;•

Phase 2: Validation of command candidates;•

Phase 3: Phonetic discriminability.

These phases are outlined here. More detailed descriptions of each phase can be found in annex A.

5.2

Elicitation of command candidates

In this phase, a sample of native speakers representing three age groups, aiming for an equal distribution of men andwomen, were invited to take part in an interview on voice commands. At this stage, they were given some generalbackground to the aims of the study in order to inform them of the aims of the study prior to gaining their consent toparticipating in the research. In most cases the interview was conducted by telephone but, in a small number of cases, aninterview was conducted with interviewer and interviewee sitting back to back in order to prevent artefacts based on theinterviewer's reactions. The interviewer, or Native Language Assistant (NLA), was also always a native or near-native
speaker who also carried out translations and transcriptions from documents in the original English and conductedanalyses. They read out, for each command, a phrase describing the function of the device or service, known as the
Carefully Worded Description (CWD), without mentioning any of the most likely resulting terms. The interviewees
were then asked to name the term or terms they would find most suitable as a command in the context of a spokencommand supported device or service.
EXAMPLE:The carefully worded description used for describing the supplementary service "Call deflection"
was: "You hear the phone ring at a time when you do not want to speak to anyone. You want theconnection to be passed on to another name or number instead. What command would you give
before saying this name or number?".

From this process a number of different alternative command candidates were collected. The lists of terms were thenprocessed in order to reduce the number of morphological forms, e.g. infinitive or imperative, singular or plural, formal
or informal addressing. The data were also checked for typological errors and answers which did not reflect the function
implied by the carefully worded descriptions. The resulting terms were ordered according to the percentage ofparticipants who had named them, and the most frequently chosen terms were used as input to the validation phase.

ETSI

10

5.3

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Validation of command candidates

In identifying the appropriate spoken commands it is not sufficient to conduct elicitation alone. It was also necessary torank the proposed terms in order to provide a degree of validation. Therefore, validation interviews were set up andcarried out in a similar way to elicitation interviews where the candidate commands were ranked in order of preferenceby the participants (see clause A.2). The top-ranked commands were then put forward to the phonetic discriminability
phase.
The method described here was applied to the majority of the languages. However, it became clear that this method
was an unnecessary use of resources as the same result could be obtained by subjecting the results from discrimination
to expert analysis. Therefore, (see clause A.2), expert analysis was applied to those languages which had not undergone
validation, namely: Estonian, Greek, Icelandic, Latvian, Maltese, Norwegian, Portuguese, Raeto-Romance, Swedish,and Turkish to identify the spoken commands which were chosen for phase 3, phonetic discriminability. The experts
comprised a combination of: the NLAs, industry experts, linguistic and cultural representatives from the countries
involved, and Human Factors experts.

5.4

Phonetic discriminability

Whilst the previous two steps have provided a user-centric approach to the selection of command words, it is still
important to address technology issues.
EXAMPLE:A selection of words may be chosen as a result of the previous two phases that have a high level ofagreement across the user group.

However, if this selection gives rise to a high degree of confusability in the speech recognizer, between words which areavailable for use in the same context, then the overall goal of usability is nullified. Therefore, discriminability analysis
was carried out to ensure that command words that are likely to be active simultaneously in a dialogue context can berecognized correctly by the speech recognition system.
The approach consisted of the following steps:a)Commands were clustered according to those which would be simultaneously available, e.g. all commands forfunctions related to the handling of phone calls.

b)

For each context, the top three commands from validation were assessed by native-language experts withrespect to their sounds and not to their orthographic forms. Commands were listed as potentially phoneticallyconfusable if:-they share the same initial consonant or consonant cluster;-

they share similar stressed vowels;-

they rhyme;-

they are of equal length.

c)Commands that give rise to possible phonetic confusion were collated.

d)

An alternative for one of the command words was chosen, with minimum repercussion with respect to theranking of candidates.

5.5

Final command definition

The final pass on the resulting command set was performed by submitting the results to a number of different groups forverification. These were:•

Educated native speakers to ensure consistency within the entire language set in terms of morphological andother characteristics.

•

The NLAs, who were all native speakers of the languages they assisted with.

•

Cultural and linguistic institutes of each of the languages represented in the standard.

ETSI

11

Final draft ETSI ES 202 076 V2.1.1 (2009-06)•

The industry reference group. This is a body of experts from industry, such as service providers and handset
manufacturers, who would be responsible for the implementation of the standard in some or all of the countries
involved.

•

Experts in the design of ICT products and services for all.

6

List of commands

6.1

Principles of use

The spoken commands specified in the present document are divided into the following categories:
1)

basic commands;

2)

digits;3)communication commands;

4)commands for the control of and navigation in media;

5)commands for device settings.

For the present document, the following principles of use in implementations apply, assuming a speech recognition userinterface is provided:
1)

The ICT device or service shall support all the commands specified in the present document if thecorresponding functionality is implemented.

2)

If a function as defined in the present document is not supported by the ICT device or service, thecorresponding command should still be accepted as user input and guidance information should be provided tothe user.

3)

The commands specified in the present document can be concatenated into more complex expressions(e.g. "Call - Paul - Home", or "Divert to - Five - Seven - Nine").

4)

In addition to the commands specified in the present document, alternative and additional commands may beoffered by the device and service provider. However, additional commands should be tested for phonetic
discriminability with other commands available in the same context.

5)

One word which was suggested for inclusion in the standard is "Select". This allows users to choose an itemfrom a menu. However, the suggestion came too late for the data collection exercise. This word may be thesubject of an extension to the present document but, in the mean time, command 1.1 in table 1.a ("confirm
operation") may provide a suitable command.

6)

For some languages, one command is used for more than one function (e.g. 3.1 and 3.2). However, in thesecases, the command should be disambiguated by their different contexts.

7)

In some languages functions are covered by one command, in other languages alternative commands exist for
those same functions. This is a direct result of the empirical data collection and subsequent analysis.

For clarity where there is more than one command for a function, these commands have been separated by commas andthe first word of a command starts with an upper case letter.
8)

For commands for emergency services (3.7) only the relevant words in each language are given. The spoken
commands for the digits 112 are already specified in clause 6.3. In addition, if a user wanted to say "Call 112"or "Dial 112", the relevant word for "Call" or "Dial" is also specified in clause 6.4.

ETSI

12

9)

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Two of the official languages of EFTA member countries Norway and Switzerland are represented by morethan one variant, namely Bokmål and Nynorsk for Norwegian (Riksmål and Høgnorsk have not been
considered), and Ladin, Surmiran, Sursilvan, and Rumantsch Grischun for Raeto-Romance (Sutsilvan, Putér,
and Vallader have not been considered). Which of these variants is represented in a given command isindicated by indices and footnotes in the respective tables.

6.2

Basic commands

Basic commands are employed frequently across a wide range of applications but they maintain the same effect,irrespective of the (dialogue) context in which they are executed. The meaning of each basic command is explained intable 1a, and the language-specific versions of the basic commands in the 30 languages are presented in tables 1b
through 1g.
EXAMPLE:A user is unfamiliar with a new spoken-command system. She activates it ("Wake-up") andrequests it to list the available commands ("Options"). After exploring some of the supported
functionality, she decides to return to the main menu of the command tree ("Main menu") tonavigate to a specific application. Once taking the wrong menu tree branch, the user returns to theprevious menu-tree position ("Go back"). The application she then activates requires some initial
input from her by asking some questions that are answered either affirmatively ("Yes") or
negatively ("No"). In one case, she did not understand the question properly and asks the system
to repeat it ("Repeat"). Following this, she leaves the voice-command system for a break("Standby"). After returning to the spoken-command system, the user activates the help system("Help") and receives some voice-based explanation, but decides that this is not helpful ("Stop")
and asks to be connected to a human operator ("Operator"). After having completed her activities,
she shuts down the system ("Goodbye").
Table 1a: Basic commands

Index
1.1
1.2
1.3

ICT device/service function
Confirm operation
Reject operation
Wake-up the speech recognizer(ICT device or service in wordspotting mode)

1.4
1.5
1.6

Enter idle mode
Terminate service
Help

1.7

Transfer to human operator

1.8
1.9

Go to top level of service
List commands and/or functions

1.10

Cancel current operation

1.11

Go back to previous node or
menu
Read prompt again

1.12

Explanation
Positive confirmation
Negative confirmation
ASR ignores all speech input, except a wake-up command (hot-word,
magic word or keyword). When this command is detected, therecognizer switches to a larger active vocabulary, determined by the
dialogue design
Put the service into monitoring mode for a wake-up command
Get off line, end session
Provide context-dependent explanations and guidance (may provide
more detailed help on repetition of the command)
Leave the speech recognition mode and transfer to a human attendant,
an operator, in telecommunications-specific contexts. This commandshould also be used when offering relay services
Leave current function, go to main menu or application
Request for listing of available commands (optionally with theirfunctionality)
Immediately abort ongoing operation (e.g. during the (long) playback ofa recorded message)
Navigate backwards in a dialogue structure (can also be used to cancel
a forced choice operation)
Repetition of the last acoustic feedback message

Table 1b: Basic commands (Bulgarian, Croatian, Czech, Danish, Dutch)
Index
1.1

ICT device/service
function
Confirm operation

BulgarianДа

1.2

Reject operation

Не

1.3

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Aктивирай

CroatianDa,
IzvršiNe,
Odustani
Aktiviraj

ETSI

Czech
Ano
Ne
VstávatDanish
Ja,
Udfør
Nej,
Annuller
Aktiver

Dutch
Ja
Nee
Activeren

13
Index
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12

ICT device/service
functionEnter idle mode
Terminate service
Help
Transfer to humanoperator
Go to top level ofservice
List commands and/or
functions
Cancel current
operation
Go back to previous
node or menu
Read prompt again

Bulgarian

Final draft ETSI ES 202 076 V2.1.1 (2009-06)
Czech

DanishЧакай команда Zaključaj
КрайUgasi se
Помощ
Pomoć

Spi
Konec
Nápověda

Oператор

Zovi operatera

Volat pomocГлавно менюGlavni meni

Menu

StandbySlukHjælp,
Vejledning
Personlig
assistance
Menu

OpcijeCo umíš

KommandoerПокажи
функции
Стоп,Прекрати
Върни назад
Повтори

CroatianStand-byAfsluiten
Help
Helpdesk
Menu

Stop

Opdrachten
tonen
Stop

Zpět

Tilbage

Terug

Opakovat

GentagHerhaalPrekini pokušaj Zrušit
Vrati se,
Nazad
Ponovi

Dutch

Table 1c: Basic commands (English, Estonian, Finnish, French, German)
Index
1.1

ICT device/service
function
Confirm operation

1.2

1.3

1.4

EnglishEstonian

FinnishFrenchGermanYes,
Confirm

Jah,
KinnitaJatka,
Kyllä

OK,
Oui

Ja,
OK,
Ausführen
Nein

Reject operation

NoEi

En jatka,
Ei,
Keskeytä

Non

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Enter idle mode

Wake-up,
Activate

Hääl,
Ava

Herätys,
Aktivoi

Activer

Aktivieren,
Start,
AufwachenStandby,Lock

Lukusta,
Hääl lukku

Lepotila,
Lukitse

VeilleStand-byBeenden,Ausschalten,
Ende
Hilfe,
Weiterhelfen
Service,
Hotline

1.5

Terminate service/End
Call

Goodbye,ExitLõpeta,Lõpp

Sulje,
LopetaQuitter,
Au revoir

1.6

Help

Help

Transfer to humanoperator

Operator

Opasta,Apua
Yhdistätukipalveluun

Aide

1.7

1.8

Go to top level ofservice
List commands and/or
functions

Main menu

Juhend,Abi
Infoabi,
Kliendiinfo,Ühendakliendiinfoga
Peamenüü,
AlgmenüüMenüü

Päävalikko

Menu principal

Hauptmenü

Näytä
komennotChoix,
Menu

1.10

Cancel current
operation

Stop

Peruuta

Stop

1.11

Go back to previous
node or menu

Go back,
Back

Katkesta,
Katkesta
tegevus
Tagasi,
Eelmine olek

Menü,
Befehlsübersicht,
Optionen
Abbruch,
Stopp

Edellinen
valikko,Takaisin

Retour,Précédent

Zurück

1.12

Read prompt again

RepeatKorda

ToistaRépéter

Wiederholen

1.9

Options

ETSI

Assistance,
Supporttechnique14

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 1d: Basic commands (Greek, Hungarian, Icelandic, Irish, Italian)
Index
1.1

ICT device/service
function
Confirm operationΕπιβεβαίωση

1.2

Reject operation

Όχι

1.3

1.4

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Enter idle mode

1.5

Terminate serviceΈξοδος

Kilépés

1.6

HelpΒοήθεια

Súgó

1.7

Transfer to humanoperator
Go to top level ofservice
List commands and/or
functionsΧειριστής

SegítségΚεντρικό μενού

MenüΛίστα εντολών

Parancsok

1.8
1.9

1.10

Cancel current
operation

1.11

Go back to previous
node or menu

1.12

Read prompt again

GreekΕνεργοποιώ
Εισαγωγή σεκατάστασηαδράνειαςΑκύρωσητρέχουσας
λειτουργίας
Επιστροφή στοπροηγούμενο
μενούΕπανάληψηHungarian

Icelandic

Igen,
Oké
Nem

Staðfesta

Start,
Ebredes

Vakna,
Virkja,
Vekja

Alvas

Sofna,
Sofa,
Svæfa,
HvílaHætta,
Slökkva,
Loka
Hjálp,
Leiðbeiningar
Fá aðstoð

Hafna

Irish
CinnteSì,Confermo
Ná deinAnnulla,No
Dúisaigh
Riprendi,
Attiva,Comincia,
IniziaTéigh a codlath Sospendi,
Stand-by

Slán

Spegni,Fine

Cabhair

Aiuto

Duine

Operatore,
AssistenzaMenùprincipale
Menù,Lista comandi

Yfirlit,Aðgerðayfirlit
Telja upp
valmöguleika,
ValkostirHætta við,Afturkalla

Arís

Vissza

Til baka,
Bakka

Ar aisÚjra

Endurtaka

Abair arís

Állj

ETSI

Italian

LiostaStop

Stop,
Interrompi,
Ferma,
Cancella
Indietro,
Precedente
Ripeti

15

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 1e: Basic commands (Latvian, Lithuanian, Macedonian, Maltese, Norwegian)
Index
1.1

ICT device/service
function
Confirm operation

Jā

Taip

1.2

Reject operation

Nē

Ne

1.3

Atbloķēt

Įjungti

1.4

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Enter idle modeBloķētBudėti

1.5

Terminate service

Beigt

Baigti

1.6

Help

Palīdzība

1.7

Transfer to humanoperator
Go to top level ofservice

1.8

1.9

List commands and/or
functions

1.10

Cancel current
operation
Go back to previous
node or menu
Read prompt again

1.11
1.12
NOTE:

LatvianOperatoru
Atpakaļ

Lithuanian

MacedonianДа,Продолжи
Не,Престани
Активирај се

Info,Pagalba
Operatorius

IzvēlnePagrindinis
meniu,
Meniu
Komandų
sąrašas,Meniu

Pārtraukt

Stop

MalteseNorwegian

Iva

Ja1,2

Le

Nei1,2IxgħelAktiver1,2Зачувај
команда
Исклучи се,
Стоп
Помош

GħajnunaПовикај
оператор
Главно мениQabbadni
ma' l-operaturMenù prinċipali

Ringkundeservice1,2
Hovedmeny1,
Hovudmeny2

Lista ta'
commands

Meny1,2,
Alternativ1,2,
Tilgjengelige
kommandoer1,
Tilgjengelege
kommandoar2
Avbryt1,2Покажи опции

Стоп веднаш

Qiegħedgħal-lest
Itfi

Ieqaf

Hvilemodus1,
Kvilemodus2
Slå av1,2,
Avslutt1,2
Hjelp1,2

Atpakaļ

Atgal,
Претходна
Ta' qabelGå tilbake1,2Grįžtiопција
Atkārtot
Kartoti,Повтори
Irrepeti
Gjenta1,2
Pakartoti
In the column for Norwegian, the indices represent the variants of the language to which a command applies:
1 = Bokmål;2 = Nynorsk.

Table 1f: Basic commands (Polish, Portuguese, Raeto-Romance, Romanian, Russian)
Index
1.1

ICT device/service
function
Confirm operation

1.2

Reject operation

1.3

1.4

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Enter idle mode

1.5

1.6

PolishPortuguese

Tak

Sim

Nie,
AnulujAktywujNão

Zablokuj

Ligar

Terminate service

Koniec

Sair

Help

Pomoc

Ajuda

RaetoRomanceSchi1,
Ea2,
Gie3,
Gea4
Na1,2,3,4

Romanian
Da

Да

Nu

Нет

Reactivează,Activar1,2,3,4,
Cuntinuar1,2,3,4 Activează

AtivarStandby1,3,4,
Pausa3,4,
Pôssa2Finir1,3,4,
Fegn2,
Tschentar
ora3,4Agüd1,
Ageid2,
Agid3,4

ETSI

RussianАктивировать,Включить

Standby,PauzăЗаблокировать,Стэнд-байÎnchideВыйти,
Выключить

AjutorПомощь

16
Index
1.7
1.8

1.9

ICT device/service
functionTransfer to humanoperator
Go to top level ofservice
List commands and/or
functions
Cancel current
operation

PolishPortuguese

Final draft ETSI ES 202 076 V2.1.1 (2009-06)
RaetoRomance
Assistent1,2,3,4

Romanian

Konsultant

Operador

Menu

Voltar ao menu Menu1,3,4,Survista1,2,4,Survesta2
Menu
Funcziuns1,2,3,4 Comenzi

Komendy

Consultant,Operator
Meniu

RussianОператор,Сервис
Функции,МенюСписок команд

StopОстановить
Stop1,2,3,4,
Interromper2,
Interrumper1,3,4
ÎnapoiНазад
1.11 Go back to previous
Wróć
RetornarInavo1,
node or menu
Anavos2,3,
Enavos4
Repetă
Повторить
1.12 Read prompt again
Powtórz
Repetir
Repeter1,2,3,4
NOTE:
In the column for Raeto-Romance, the indices represent the variants of the language to which a command
applies:
1 = Ladin;
2 = Surmiran;
3 = Sursilvan;
4 = Rumantsch Grischun.
1.10

Stop

Abortar

Table 1g: Basic commands (Slovak, Slovene, Spanish, Swedish, Turkish)
Index
1.1

ICT device/service
function
Confirm operation

Áno

1.2

Reject operation

Nie

1.3

1.4

Wake-up the speech
recognizer (ICT device
or service in wordspotting mode)Enter idle mode

1.5

Terminate service

1.6
1.7

Help
Transfer to humanoperator
Go to top level ofservice
List commands and/or
functions
Cancel current
operation
Go back to previous
node or menu

1.8
1.9
1.10
1.11

1.12

Read prompt again

SlovakSloveneDa,
Potrdi,Ja
Ne

SpanishSwedishTurkishSí,
Confirmar

Ja,
OK

OnaylaNej

Hayır

Aktiviraj se

No,Cancelar
ActivarLås upp

Aktif olSpánok,Zamknúť
Koniec,Ukončiť
Pomoc
Operátor

Mirovanje

EsperaLås

Sistemi beklet

IzklopSalir,
ApagarAyuda
Operador

Stäng av

Sistemi kapat

Menu

Meni

Zoznampríkazov
Zruš

Prikaži ukazeZobuď sa,
Aktivuj sa

Pomoč
Pokliči pomoč

SpäťPrekini,Prekliči
Ponovi,
Nazaj

Zopakuj

Ponovi razlago

ETSI

Hjälp
Människa,
Personlig hjälp
Menú principal, Huvudmeny,
InicioÖversikt
Opciones,
Meny
Menú
Cancelar,AvbrytAnularAtrás,
Backa,
Anterior
Tillbaka,
Föregående
Repetir
Repetera,
Upprepa

Yardım etKişiden komutalAna menüye
dön
Komutlarıgösterİşlemi durdur,İşlemi iptal etÖncekiseçeneğe dön
Söylenenleri
tekrarla17

6.3

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Digits

The commands in table 2a apply to the entering of digits for services and applications such as voice menus or forentering telephone numbers. The meaning of each digit command is explained in table 2a, and the language-specificversions of the digit commands in the 30 languages are presented in tables 2b through 2g.
EXAMPLE:A user calls the support line from the manufacturer of an item that he previously bought and that
he as a few questions about. The help line guides him though a voice based menu ("For help on
our household appliances, say "1"). The user pronounces the digits before being put through to ahuman call-centre agent. He is told that his specific request is being dealt with from a call centre inanother country. He writes down the number and uses his voice-command system to dial that
number ("Dial Plus Double Three Two Oh Five Nine Seven Five Nine").
Table 2a: Digits

Index
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12

ICT device/service function
Enter digit 1
Enter digit 2
Enter digit 3
Enter digit 4
Enter digit 5Enter digit 6
Enter digit 7
Enter digit 8
Enter digit 9
Enter digit 0
Indication that a digit is repeatedEnter international access code

Explanation
Enter the digits "one"Enter the digits "two"Enter the digits "three"Enter the digits "four"Enter the digits "five"Enter the digits "six"Enter the digits "seven"Enter the digits "eight"
Enter the digits "nine"Enter the digit "zero"Enter the digit twice (not applicable to all languages)
The command will enable placing calls using the standard international
number format (e.g. "+" representing "00" in some countries)
NOTE 1: Although # (Hash, Pound, Square) and * (Star) are frequently used and typical telecommunication
service delimiters, they are not standardized because these are typically keypad-interaction oriented,
non-verbal commands.
NOTE 2: A command word for repeated digits, index 2.11, e.g. "Double 5" in English, is not available in many
languages.

Table 2b: Digits (Bulgarian, Croatian, Czech, Danish, Dutch)
Index
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12

ICT device/service
functionEnter digit 1
Enter digit 2
Enter digit 3
Enter digit 4
Enter digit 5Enter digit 6
Enter digit 7
Enter digit 8
Enter digit 9
Enter digit 0
Indication that a digit isrepeated
Enter international
access code

Bulgarian

Едно
Две
Три
Четири
Пет
Шест
Седем
Осем
Девет
Нула
-

Интернациона
лен,Името надържавата

Croatian

Czech

Danish

Dutch

Jedan
Dva
Tri
Četiri
Pet
Šest
Sedam

Jedna
Dva
Tři
Čtyři
Pět
Šest
Sedm

Et
To
Tre
Fire
Fem
Seks
Syv

Één
Twee
Drie
Vier
Vijf
Zes
Zeven

Osam
Devet
Nula
-

Osm
Devět
Nula
-

Otte
Ni
Nul
-

Acht
Negen
Nul
-

UdlandInternationale
toegangscode

Unesi predbroj, Použit
Pluspředvolbu

ETSI

18

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 2c: Digits (English, Estonian, Finnish, French, German)
Index
2.1

ICT device/service
functionEnter digit 1

One

Üks

Yksi

2.2

Enter digit 2

Two

Kaks

Kaksi

Un,
Une
Deux

2.3

Enter digit 3

Three

Kolm

Kolme

Trois

Zwei,
Zwo
Drei

2.4

Enter digit 4

Four

Neli

Neljä

QuatreVier

2.5Enter digit 5

Five

Viis

Viisi

Cinq

Fünf

2.6

Enter digit 6

Six

Kuus

Kuusi

Six

Sechs

2.7

Enter digit 7

Seven

SeitseSeitsemän

Sept

Sieben2.8Enter digit 8

Eight

Kaheksa

Kahdeksan

Huit

Acht

2.9
2.10

Enter digit 9
Enter digit 0ÜheksaNull

Yhdeksän
Nolla

Neuf
Zéro

Neun
Null

2.11

Indication that a digit isrepeated
Enter international
access code

Nine
Zero,
Oh
Double--Double-International,
Plus

Plus,
Null-null,International

2.12

EnglishInternational,
Plus

Estonian

FinnishRahvusvaheline Ulkomaan
puhelu,Plus

FrenchGermanEins

Table 2d: Digits (Greek, Hungarian, Icelandic, Irish, Italian)
Index
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12

ICT device/service
functionEnter digit 1
Enter digit 2
Enter digit 3
Enter digit 4
Enter digit 5Enter digit 6
Enter digit 7
Enter digit 8
Enter digit 9
Enter digit 0
Indication that a digit isrepeated
Enter international
access code

Greek

Hungarian

Icelandic

Ένα
Δύο
Τρία
Τέσσερα
Πέντε
Έξη
Εφτά
Οκτώ
Εννέα
Μηδέν

Egy
Kettő
Három
Négy
Öt
Hat
Hét
Nyolc
Kilenc
Nulla

Einn
Tveir
Þrír
Fjórir
Fimm
Sex
Sjö
Átta
Níu
Núll

-

-

-

Plusz

Útlandasamtal,
Núll núllΕισαγωγή
διεθνούς
κωδικού
πρόσβασης

Irish
Aon
Dó
Trí
CeatharCúig
Sé
SeachtOcht
Naoi
Nialas,Náid
Cwir isteachcód diaitihe
idirná isiunta

ItalianUno
DueTre
QuattroCinque
Sei
Sette
Otto
Nove
Zero
Doppio,Due volte
Zero zero,Internazionale,Più

Table 2e: Digits (Latvian, Lithuanian, Macedonian, Maltese, Norwegian)
Index
2.1

ICT device/service
functionEnter digit 1

LatvianLithuanian

Viens

VienasЕденWieħed

2.2
2.3
2.4
2.5
2.6
2.7

Enter digit 2
Enter digit 3
Enter digit 4
Enter digit 5Enter digit 6
Enter digit 7

Divi
Trīs
Četri
Pieci
Seši
Septiņi

Du
Trys
KeturiPenki
Šeši
SeptyniДваТриЧетири
Пет
Шест
Седум

Tnejn
TlietaErbgħaĦamsa
SittaSebgħaETSI

Macedonian

MalteseNorwegian
En1,
Ein2
To1,2
Tre1,2
Fire1,2
Fem1,2
Seks1,2
Syv1,
Sju1,2

19

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Index

ICT device/service
LatvianLithuanian
Macedonian
MalteseNorwegianfunction
2.8Enter digit 8AstoņiAštuoniОсумTmienja
Åtte1,22.9Enter digit 9Deviņi
DevyniДеветDisgħaNi1,2
2.10 Enter digit 0
Nulle
Nulis
Нула
Zero
Null1,22.11 Indication that a digit is To ganger1,
repeated
To gongar2
2.12 Enter international
Internacionālais TarptautinisПовикај код на Ċempel barra Landskode1,2
access code
kods
prefiksas
земја
NOTE:
In the column for Norwegian, the indices represent the variants of the language to which a command
applies:
1 = Bokmål;2 = Nynorsk.

Table 2f: Digits (Polish, Portuguese, Raeto-Romance, Romanian, Russian)
Index
2.1

ICT device/service
functionEnter digit 1

Jeden

Um

2.2

Enter digit 2

Dwa

Dois

2.3

Enter digit 3

Trzy

Três

2.4
2.5

Enter digit 4
Enter digit 5

CzteryPięć

QuatroCinco

2.6

Enter digit 6

Sześć

Seis

2.7

Enter digit 7

SiedemSete

2.8Enter digit 8

Osiem

Oito

2.9

Enter digit 9

Dziewięć

Nove

2.10

Enter digit 0

Zero

Zero

2.11

Indication that a digit isrepeated
Enter international
access code--

RaetoRomance
Ün1,
Egn2,
In3,4
Duos1,
Dus2,3,4
Trais1,4,
Treis2,3
Quatter1,2,3,4
Tschintg1,2,4,
Tschun3
Ses1,
Seis2,
Sis3,4
Set1,2,4,
Siat3
Ot1,
Otg2,3,4
Nouv1,
Nov2,3,4
Nolla1,2,
Null3,4,
Nulla4-Kraj

Dar codigo
internacional

,3,4,

2.12

NOTE:

PolishPortuguese

Romanian

Russian

Unu

Один

Doi

Два

Trei

Три

Patru
Cinci

Четыре
Пять

Şase

Шесть

Şapte

Семь

Opt

Восемь

NouăДевять

Zero

Ноль

-

-

Internaziunal1,2 PlusМеждународный звонок,Плюс

Exteriur3,4
In the column for Raeto-Romance, the indices represent the variants of the language to which a command
applies:
1 = Ladin;
2 = Surmiran;
3 = Sursilvan;
4 = Rumantsch Grischun.

Table 2g: Digits (Slovak, Slovene, Spanish, Swedish, Turkish)
Index
2.1

ICT device/service
functionEnter digit 1

2.2
2.3
2.4

Enter digit 2
Enter digit 3
Enter digit 4

SlovakJeden,
Jedna
Dva
Tri
Štyri

SloveneSpanishSwedishTurkish

Ena

Uno

Ett

Bir

Dve
Tri
Štiri

Dos
Tres
Cuatro

Två
Tre
Fyra

Iki
Üç
Dört

ETSI

20
Index
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12

6.4

ICT device/service
functionEnter digit 5Enter digit 6
Enter digit 7
Enter digit 8
Enter digit 9
Enter digit 0
Indication that a digit isrepeated
Enter international
access code

SlovakSloveneFinal draft ETSI ES 202 076 V2.1.1 (2009-06)
SpanishSwedishTurkish

Päť
Šesť
Sedem
Osem
Deväť
Nula
-

Pet
Šest
Sedem
Osem
Devet
Nič
-

Cinco
Seis
Siete
Ocho
Nueve
Cero
Doble

Fem
Sex
Sju
Åtta
Nio
Noll
-

Beş
Altı
Yedi
Sekiz
Dokuz
Sıfır
Çift

Predvoľba

Klic v tujino

Internacional,
Más,
País

Utland,Utomlands

Uluslararası,
artı

Communication commands

The commands in table 3a apply to communications-related functions of devices and services including call set-up by
number dialling or by means of retrieving an interlocutor's contact details stored in the system. In addition, table 3acovers in-call and supplementary services. Activation of some services may require e.g. word-spotting technologies to
be available and activated in order to recognize a wake-up command (e.g. handling of an incoming call, already having
one connection active).
The meaning of each communication command is explained in table 3a, and the language-specific versions of thosecommands in the 30 languages are presented in tables 3b through 3g.
EXAMPLE 1:

A user wishes to call some friends to invite them to a party. The contact details of some of his
friends are stored in a telecommunications device that can be operated via voice commands. He
initiates a call by saying "Call" followed by the friend's name (e.g. "Call Mike"). In some cases,
his friends have more than one phone, so that the user needs to specify the specific subscription
under which he wishes to reach a particular friend, e.g. "Call Mike Home", "Call Mike Office","Call Mike Mobile", "Call Mike Car"). If a number is busy, the user can either ask the system toindicate when the number is available again ("Keep trying"), or he can re-dial at a later stage("Redial").

EXAMPLE 2:

The user of a communications system with a spoken-command interface receives a phone call. She
accepts the call by saying "Answer". Had she preferred not to accept the call, she could have said
"Busy" instead in order to indicate her unavailability to the calling party. Yet another option for
dealing with an incoming call would have been to deflect the call to another phone without
accepting it first ("Divert to"). Once the call is accepted, the call can still be transferred to anotherperson ("Transfer"). If the user is away from her phone and wishes her incoming calls to be
forwarded, she can instruct the system to do so by saying "Divert calls to" followed by thedestination number.

EXAMPLE 3:

A user would like to organize a meeting with two business partners. After initiating a call with thefirst interlocutor, he puts her on hold ("Hold") and initiates a call to the second interlocutor. As it
is somewhat difficult to organize the time and the location of the meeting, the user switches
between the calls ("Switch call") several times, before coming to the conclusion that it is probably
easiest to establish a conference call, so that all parties can actively participate in the call at thesame time ("Conference call").

EXAMPLE 4:

An elderly user's smart home is equipped with a voice-recognition interface. It allows him to callfor help ("Emergency") in case of an emergency.

NOTE 1: There is no need to explicitly support the commands "Call" and "Dial" if, for example, these are activatedautomatically in the ICT device or service.
NOTE 2: The spoken command "Emergency" is supported. However, as a variety of numbers and emergency
organization designations are used on national levels, additional names (e.g. "ambulance", "police") for
calling national emergency services should be included, as these commands might be used in a serious
emergency situation. Numbers, e.g. "112", "999", will be recognized anyway, if digit recognition isavailable. This is of even higher importance in cases where manual dialling is not available.

ETSI

21

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 3a: Communications commands
Index
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9

ICT device/service function
Initiate digit dialling sequence
Dial a number or name
Home phone number (location)Work phone number (location)
Mobile phone number (location)
Car phone number (location)
Make a call to the emergency
services
Redial last dialled number
Set up a call-back to a callednumber

3.10
3.11
3.12

Accept incoming call
Reject incoming call
Deflect an incoming call

3.13

Forward incoming calls

3.14

Transfer an ongoing call

3.15
3.16

Put call on holdSwitch between two calls (hookflash)
Set up a conference call

3.17

Explanation
Initiate a call to a number
Initiate a call to a stored number or nameCall the stored home number
Call the stored work number
Call the stored mobile number
Call the stored car number
Call the emergency service centre
Dial the last dialled number once again
Call completion on no reply or busy (also known as
Call-back; supplementary service CCBS Call Completion to Busy
Subscriber)
Accept incoming call
Do not accept incoming callInstead of taking an incoming call, send it on to another number(supplementary service Call Deflection)
Redirect future incoming calls to a specified number (supplementary
service Call Forwarding). This is the basic command for all Call
Forwarding functions. Dialogues for specific types of Call Forwarding(e.g. all calls, if busy, or if not answered) as well as the destination
number can be constructed using the command set specified in thisstandard (e.g. User: "Forward", Device: "Would you like to forward all
calls? Please answer "Yes" or "No"")."
During a call, transfer the other party to a third number(supplementary service Call Transfer)Park an ongoing call
Resume the call on the held line
Connect a minimum of two phone numbers to a single phone call

Table 3b: Communications commands (Bulgarian, Croatian, Czech, Danish, Dutch)
Index
3.1
3.2
3.3
3.4
3.5
3.6
3.7

ICT device/service
function
Initiate digit dialling
sequence
Dial a number or name
Home phone number(location)Work phone number(location)
Mobile phone number(location)
Car phone number(location)
Make a call to theemergency services

BulgarianНабери
Набери
Домашен
Служебен,ОфисМобилен
Авто телефон
Личен номер

3.10

Redial last diallednumber
Set up a call-back to acalled number
Accept incoming call

3.11

Reject incoming callСОС,Спешен номер
Последно
набран
Набери
отново
Вдигни

3.12

Deflect an incoming call

Заето

3.8
3.9

Croatian

Czech

Danish

Dutch

Zovi

Volat

Ring

Bel

Nazovi,Spoji me sa
Dom

Volat

Ring

Bel

Domů

Hjem

Thuis

Posao

Do práce,
Práce
Mobil

Arbejde

Werk

Mobil

MobielDo auta,
Auta
Pomoc

Bil

Autotelefoon

Alarm

Alarmnummer

Genopkald,
Gentag opkald
Ring når ledig,
Prøv når ledig
Tag telefon,
Svar
OptagetBel opnieuw

MobilniAuto

Nazovi hitnu
pomoć,
Nazovivatrogasce,
Nazovi policiju
Zovi zadnji broj Volat poslednívolané číslo
Nastavi da
Opakovatpokušavaš
volání
Prihvati poziv, Zvednout
Javi seZauzet,Nezvedat
Zauzet sam
telefonProslijediPřesmerovat
na

ETSI

Viderestil,OmstilBlijf proberen
OpnemenNegerenDoorschakelen

22
Index
3.13

3.14
3.15

ICT device/service
function
Forward incoming calls

Transfer an ongoingcall
Put call on hold

3.16

Switch between two
calls (hook flash)

3.17

Set up a conference
call

Bulgarian

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

CroatianCzechПрепрати

Preusmjeri naPřesměrovat
hovory naПрехвърли

SpojiPřepojit naПрепрати къмZadržiPodržet hovorЗадръж
Премини към

Prebaci,
Stavi načekanje
KonferencijaPřepnout nadruhý hovor
Konferenční
hovor

DanishViderestil,Omstil,Optag
Viderestil

Dutch
Doorschakelen

Doorverbinden

Standbysamtale
Skift

Wacht

Telefonmøde

Groepsgesprek

WisselenTable 3c: Communications commands (English, Estonian, Finnish, French, German)
Index
3.1

ICT device/service
function
Initiate digit dialling
sequence

EnglishEstonian

FinnishFrenchGermanDial

Helista,
Vali number

Soita,
YhdistäComposer

Wählen,Anrufen

3.2

Dial a number or nameCall

Helista

Soita,
YhdistäAppeler,Contacter

Verbinden mit,
Anrufen

3.3

Home phone number(location)

Home

Kodu,
Helista koju

Koti

Maison3.4Work phone number(location)

Work

Töö,
Helista tööle

Työ

Travail,Bureau3.5

Mobile phone number(location)
Car phone number(location)
Make a call to theemergency services

MobileMobiil,Helista mobiilile
Auto,
Autotelefon
HädaabiMatkapuhelin

Mobile,Portable
Voiture3.8

Redial last diallednumberRedialPrivat,Zuhause,Festnetz
Büro,
Arbeit,DienstMobil,Handy
Auto,
Autotelefon
Notruf,Notfall,
Notrufnummer
wählenWahlwiederholung

3.9

Set up a call-back to acalled number

Keep trying

3.10

Accept incoming call

AnswerVasta,
Võta vastu

Vastaa3.11

Reject incoming callBusy

Keeldu,Ära vasta

VarattuOccupé

3.12

Deflect an incoming call Divert to,
Forward
Forward incoming call
Divert to,Divert all calls,
Transfer calls
Transfer an ongoingTransfer,call
Connect to
Put call on hold
Hold

Suuna numbrile,
Suuna
Suuna kõikkõned,
Suuna
Suuna edasi,
Suuna
Ootele,Kõne ootele

Siirrä puhelu

Transférer

Soitonsiirto,
Siirrä puhelu

Transférer
appels au

Siirrä puhelu

Transmettre

Puhelu piton,
Aseta piton

AttenteSwitch between two
calls (hook flash)

Vaheta,Ootel kõneVaihda puhelu

Basculer

3.6
3.7

3.13

3.14
3.15

3.16

Car
Emergency

Switch call,
SwitchAuto
Hätänumero

Vali uuesti,
Vali viimane,
Viimane kõneYhdistäedelliseen,
Uudelleenvalinta
Helista kui vaba, Yritä uudelleen
Kordusvalimine

ETSI

Urgences,
Secours

Rappeler,
Bis

Rappelautomatique,
Insister
Allô,Répondre,
Décrocher

Rückruf,
Später anrufen
Gespräch
annehmen,
Ja,
Abnehmen
Abweisen,
Nein,
Ablehnen
Umleiten zu,
Weiterleiten an
Anrufeumleiten,
Rufumleitung
Weiterleiten an,
Verbinden mit
Halten,Gespräch
haltenWechseln zu,
Makeln

23
Index
3.17

ICT device/service
function
Set up a conference
callEnglishConference
call

Estonian

Final draft ETSI ES 202 076 V2.1.1 (2009-06)
FinnishRyhmäpuhelu
Konverents,
Konverentskõne

FrenchConférence

GermanKonferenz,
KonferenzschaltungTable 3d: Communications commands (Greek, Hungarian, Icelandic, Irish, Italian)
Index
3.1
3.2

3.3
3.4
3.5
3.6
3.7

3.8

ICT device/service
function
Initiate digit dialling
sequence
Dial a number or name

Home phone number(location)Work phone number(location)
Mobile phone number(location)
Car phone number(location)
Make a call to theemergency services

3.10

Redial last diallednumber
Set up a call-back to acalled number
Accept incoming call

3.11

Reject incoming call

3.12

Deflect an incoming
call
Forward incoming calls

3.9

Greek

Καλέστε

Icelandic

Irish

Italian

Hívás

Hringja í

Glaoigh

Componi

Hívás

Hringja íAnim an duine

ChiamaOtthoni

Heimasíma

Baile

Casa

Εργασία

Munkahely

VinnusímaΚινητό

Mobil

Ufficio,
LavoroCellulareΑυτοκίνητο

Auto
Segélyhívás

Fón póca
sheáinSeirbhísíéigeandála

AutoΕπείγονταFarsíma,Gemsa
Bílasíma,BílNeyðarlínu,Neyðarnúmer

Anim agus
obair
Fón póca

Επανάκληση

Utolsó hívásΚάλεσμααριθμού ήατόμου
Οικία

Emergenza,
SOS,
SoccorsoΕπανάληψηπροσπαθειας
Απάντηση

FelveszSíðasta númer, Arís
Endurveljaþegar númerið Glaoigh aríslosnarSvara
FreagairΚαταλειμένο

Foglalt

Á taliGafaΕκτροπή

AtirányításÁframsenda

Ar aghaidh

AtirányításÁframsenda öll Ar aghaidh
símtölFlytja símtalið, Cuir ar
FlytjaaghaidhTrasferisci
chiamata a
Trasferisci a

Setja í bið

CoimeadAttesaFan go foil

Passa,
CambiaCrinniúConferenza

3.14

Transfer an ongoing
call

3.15

Put call on hold

3.16

Switch between two
calls (hook flash)Προώθησηκλήσεων σεΕκτροπή
τρέχουσας
κλήσεως
Αναμονή
κλήσης
Εναλλαγή
κλήσεων

3.17

Set up a conference
call

Κλήση
συνδιάσκεψης

3.13

HungarianÚjrahívás

Átkapcsol

TartsdÁtkapcsol

Skipta millisímtala,Skipta,Víxla
Konferenciahívas Símafundur

ETSI

Richiama,
Ripeti numero
Riprova
Rispondi,SìOccupato,No,
Rifiuta
Inoltra24

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 3e: Communications commands (Latvian, Lithuanian, Macedonian, Maltese, Norwegian)
Index
3.1
3.2

ICT device/service
function
Initiate digit dialling
sequence
Dial a number or name

3.3

Home phone number(location)

3.4

Work phone number(location)

3.5

Mobile phone number(location)
Car phone number(location)

3.6

LatvianZvanītZvanītLithuanian
Skambinti

Macedonian

MalteseПовикај

Ibda ċempel

Ring1,2
Ring1,2Повикај

ĊempelMājas

Vardas,Gavėjas
Namai

Дома

Tad-dar

Darbs

DarbasРабота

Tax-xogħol

Mobīlais

MobilusМобилен

MobileAuto
Neparedzēts
gadījums

Auto,
Automobilinis

Make a call to theemergency services

3.8

Redial last diallednumber

3.9

Set up a call-back to acalled number

3.10

Accept incoming call

Atbildēt

3.11

Reject incoming call

Ignorēt

Klausau,
Atsiliepti
Užimta3.12

Deflect an incoming call Pārsūtīt

PerjungtiОдбиј,
Не прифаќај
Дивертирај

3.13

Forward incoming calls

Pāradresēt

PeradresuotiДивертирај кај

3.14

Transfer an ongoing
call

Pāradresēt

Persiųsti

Префрли

Għaddi lil

3.15

Put call on holdPievienotЗадржи повики направи нов

Zomm il-linja

3.16

Switch between two
calls (hook flash)

Laikyti,
Sulaikytiskambutį
Kitas

3.17

Set up a conferencecall

Atkārtot zvanīto Kartoti
skambutį,Kartotipaskutinįjį
numerį
Turpināt zvanīt Pakartoti

Pārslēgties
Konferences
zvans

Konferencija

Hjem1,
Hjemme1,
Heim2,Heime2
Jobb1,2,
Arbeid1,2
Mobil1,2Кола,
Tal-karozza
Bil1,2Барај го воколаПовикај
Emerġenza
Nødhjelp1,2,
центар за итниNødnummer1,2,случаи,
Naudhjelp2,
Центар за
Naudnummer2
итни случаи
Барај гоĊempel l-aħħar Repeterпоследниот
numru
siste1,2,
биран бројRing igjen1,2

3.7

NOTE:

Pagalba,
Pagalbostarnyba

NorwegianБарај пакErġa' pprova

Прифати

IrrispondiПрефрли налинија дваКонференција

Aqta'
Ibdel iddirezzjoni

It-telefonatigħaddihom fuq

Kompli ttelefonata loħra
Ċempel grupp

Ring tilbake1,2,
Prøv på nytt1,2,
Ring attende2
Svar1,2Opptatt1,2,
Avvis1,2
Viderekople1,
Viderekoble1,
Overfør1,2,
Videresend1,
Vidarekople2,
Vidaresend2
Viderekople1,
Viderekoble1,
Overfør1,2,
Vidarekople2
Overfør1,2,Sett over1,
Set over2
Vent1,2
Bytt samtale1,
Byt samtale2

Konferansesa
mtale1,2,
Konferanse1,2
In the column for Norwegian, the indices represent the variants of the language to which a command
applies:
1 = Bokmål;2 = Nynorsk.

ETSI

25

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 3f: Communications commands (Polish, Portuguese, Raeto-Romance, Romanian, Russian)Index

ICT device/service
function
Initiate digit dialling
sequencePołącz z

Discar

3.2

Dial a number ornamePołącz z,
Zadzwoń do

Ligar para

3.3

Home phone number Dom(location)

Casa

3.4

Work phone number(location)

Praca

Trabalho

3.5

Mobile phone
number (location)

Komórka

Telemóvel

Mobil1,2,3,4,
Telefonin1,4

3.6

Car phone number(location)

Samochód

Carro

Auto1,2,3,4

3.7

Make a call to theemergency services

Stodwanaście,Ratunek,
Alarm

Emergência

Urgenza1,2,3,4,
SOS1,2,3,4

3.8

Redial last diallednumber

3.9

Set up a call-back toa called number

Ponawiaj

3.10

Accept incoming call

Odbierz

3.11

Reject incoming callOdrzuć

3.12

Deflect an incoming
call
Forward incoming
calls

Przekieruj

3.14

Transfer an ongoingcall

Przekieruj

3.15

Put call on hold

Zawieś

3.16

Switch between two
calls (hook flash)

Przełącz,Zamień

3.1

3.13

PolishPołączponownie

Przekieruj

Portuguese

RaetoRomance
Colliar1,4,
Colliier2,
Telefonar1,2,3,4
Colliar cun1,4,Colliier cun2,
Colligiar cun3,
Telefonar a1,2,3,4
Privat1,2,3,4,
Casa3,
Tgesa2Lavur1,3,4,
Lavour2

Rediscar

Repeter
numer1,4,
Repeter nomer2,
Repeter
numera3
Insistir
Prouva inavant1,
Amprovaanavant2,
Emprovavinavon3,
Emprovavinavant4
AceitarRespuonder1,
Rasponder2,
Rispunder3,
Respunder4
RejeitarOccupà1,4,
Occupo2,
Occupau3
Transferir para Sviar a1,3,4,Sviier a2
Redirecionar
Sviar tuot1,
Sviier tot2,
Sviar tut3,4

Transferir para Colliar cun1,4,Colliier cun2,
Colligiar cun3
EsperaTgnair1,
Tigneir2,
Tener3,Tegnair4
RetomarMüdar1,
Midar2,3,4

ETSI

Romanian

RussianApelează,SunăПозвонить,Набрать

Apelează,SunăПозвонить,Соединить,Соединить сSună acasă,AcasăДомашний

Sună laserviciu,
Serviciu
Apelează mobil,Sună mobil,
Mobil
Apelează
maşină,Sună maşină,Maşină
Urgenţă,Alarmă,Apelează deurgenţă,Sună la Alarmă
Reapelează,Sună din nouРабочий

Apelează cânddisponibil,Sună cânddisponibilАвтодозвон

RăspundeОтветить

Мобильный
Вмашину
Экстренная
служба,Служба
спасения,Скорая
Перенабрать,Повторить,Повтор

Сбросить,Отклонить
(звонок)Redirecţionează Перенаправить,Переадресовать,Redirecţionează Переадресовать
laвсех звонок,Переадресация
всех звонков
Transferă laПеренаправить,Переадресовать
Respinge,
Refuză

Apel în
aşteptare,Aşteaptă
Schimbă
convorbireУдерживать
(звонок)Другая линия

26

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Index

ICT device/service
PolishPortuguese
RaetoRomanianRussianfunction
Romance3.17 Set up a conference Konferencja
Conferência
Конференция
Conferenza1,2,3,4 Conferinţă
call
NOTE:
In the column for Raeto-Romance, the indices represent the variants of the language to which a command
applies:
1 = Ladin;
2 = Surmiran;
3 = Sursilvan;
4 = Rumantsch Grischun.

Table 3g: Communications commands (Slovak, Slovene, Spanish, Swedish, Turkish)
Index
3.1
3.2

ICT device/service
function
Initiate digit dialling
sequence
Dial a number or name

3.3

Home phone number(location)

3.4

Work phone number(location)

3.5

Mobile phone number(location)
Car phone number(location)
Make a call to theemergency services

3.6

SlovakVolaj,
Vytoč
Volaj,
Zavolaj
Pevná linka

Práca,Do práce,RobotaMobil
Autotelefón,
Do auta
Stodvanásť,Pohotovosť

SloveneRing

Ara

Pokliči

Llamar

Ring

Ara

Domov

Casa

Ev

SlužbaTrabajoHem,
Hemma,
BostadArbete,Jobb

Mobitel

Móvil

Mobil

Cep

Avto

Coche

Bil

Araç telefonu

Emergencias

SOS

Acili ara

Rellamada

Ring senaste

Reintentar,
Continuarllamando
Contestar

Svara

3.10

Accept incoming call

Prijať

3.11

Reject incoming call

3.9

TurkishMarcarRedial last diallednumber
Set up a call-back to acalled number

3.8

SwedishPokliči

Pokliči pomoč,
Pokliči,Pokliči
Opakuj volanie, Ponovno
Znova zavolať pokliči
Volaj keď bude Ponavljaj klicdostupný

3.7

SpanishJavi se,DvigniZaseden

3.12

Zruš,
Odmietni
Deflect an incoming call Presmeruj

3.13

Forward incoming calls

Presmeruj
všetkoPreusmeri vse
klice

3.14

Transfer an ongoing
call

PrepojPreveži

3.15

Put call on holdPodržČakanje

3.16

Switch between two
calls (hook flash)Prepni,Druhá linka

Preklopi na
drugo linijo

3.17

Set up a conference
call

Skupinový
hovor,
Konferencia

Preusmeri

Konferenčni
klic

ETSI

Ocupado,Rechazar
DesviarDesviar,Desviar todas
las llamadas
Transferir,
Pasar lallamadaMantener,
Llamada enesperaLlamada enespera,Intercambiar
Llamadamultiple,
Llamar a varios

İş yeri

Son arananıaraÅteruppringning Aramayı
tekrarlaCevaplaMeşgule al

Upptagen,
UpptagetVidarekoppla,
Koppla vidare
Vidarekoppla,
Koppla vidare

Aramayıyönlendir
Aramalarıyönlendir

Flytta över,ÖverflyttningGörüşmeyi
aktarParkeraBekletVäxla,
PendlaBekleyen hatta
geri dön

Gruppsamtal,
Konferens

Konferansgörüşmesibaşlat27

6.5

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Commands for the control of and navigation in media

The commands in table 4a apply to functions of devices and services related to the control of and navigation in media.
In addition, they cover basic commands for editing media items.
The meaning of each media-related command is explained in table 4a, and the language-specific versions of thosecommands in the 30 languages are presented in tables 4b through 4g.
EXAMPLE 1:

A user makes a voice recording on his mobile device for later typing into his word processor. He
initiates the recording with the appropriate spoken command ("Record") and starts talking into themicrophone. Every now and then, he needs to think about the right wording and interrupts therecording ("Pause") and continues it ("Continue") when he is ready. When he wishes to listen to apart of the recording, he stops the recording ("Stop"), and navigates to the part of the recording hewishes to listen to ("Rewind", "Fast forward") and starts the playback of the recording ("Play").

EXAMPLE 2:

A blind person is reviewing her emails with the help of her voice-controlled communications
device. She navigates the list of received mails ("Previous", "Next") and requires details on
particular emails received ("Details"). She decides to complete a draft email she created previously("Add") and saved for later completion ("Save"), and then asks the system to open the draft email("Edit"). Once she is finished with the dictation of the email, she sends it off to the recipient("Send") and continues to review the list of incoming emails, replying to some ("Reply") andforwarding others to a member of her staff ("Forward"). Other mails she stores in special
directories to deal with them at a later stage ("Move"). She also likes the system because it allows
her to re-apply ("Redo") or cancel ("Cancel") specific commands.
Table 4a: Commands for the control of and navigation in media

Index
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16
4.17
4.18
4.19

ICT device/service function
Play a recording
Start a recording
Stop temporarily
Resume interrupted playback
Stop playing a recording
Move forward faster than play
Move backward
Go to previous item
Go to next item
Provide more information about
selected item
Modify item
Store item
Remove item
Respond to item
Forward item
Create new item
Send item
Move item to a new location
Reapply the undone action

4.20

Reverse the previous action

Explanation
Initiate playback of a recording
For example, music or memo recording
Pause playing a recording
Continue playing a recording
Terminate playback
Fast forward
Go backward in a recording
Go back to the previous item
Go to the next item
Give information about the attributes of a selected item
Select an item for modification
Save an item
Delete an item
Draft a reply
Forward an item
Add new item
Transmission of any pre-prepared data (e.g. e-mail)Transmission of stored data to a named location
Go forward one step in the history of states (repeating the commandshould go forward one step further in the history)
Go back one step in the history of states (repeating the commandshould go back one step further in the history)

ETSI

28

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 4b: Commands for the control of and navigation in media(Bulgarian, Croatian, Czech, Danish, Dutch)
Index
4.1
4.2

ICT device/service
function
Play a recording
Start a recording

4.3

Stop temporarily

4.4

Resume interrupted
playback
Stop playing arecording

4.5

BulgarianПусниЗапиши
гласово
съобщение
ПаузаПродължи
Спри

4.7

Move forward fasterthan play
Move backward

4.8

Go to previous itemПремини
напред
Превърти
назадПредишен

4.9

Go to next itemСледващ

4.10

4.11

Provide more
information about
selected item
Modify itemПромени

4.12

Store itemЗапази

4.13

Remove itemИзтрий

4.14

Respond to itemОтговори

4.15

Forward itemПрепрати

4.16

Create new itemНов файл

4.17

Send itemИзпрати

4.18

Move item to a newlocation

4.19

Reapply the undone
action
Reverse the previous
action

4.6

4.20

Пусни

Премести
НазадВърни назад

Croatian
Pusti snimku
SnimajPauziraj

Nastavi
Prekini,
Stani,
Stop
PremotajnaprijedPremotajnazadPrethodni,
Prethodna,
Prethodnu
stavkuSledeći,Sledeća,Sledeću
stavku,Sledeca stavka
Detalji stavke

Promeni,
Promeni stavku
Sačuvaj,
Sačuvaj stavku
Izbriši,Izbriši stavku
Odgovori,
Odgovori na
stavkuProslijedi,
Proslijedi
stavkuKreiraj stavku,
Dodaj stavku
Pošalji,
Pošalji stavku
Premjesti,
Premjesti
stavkuPrimijeni opet,
PonoviPoništi akciju

ETSI

Czech
Přehrát
NahrátDanishDutch

AfspilOptag

AfspelenStart opnamePřerušit
přehrávání,
Pauza
Pokračovat

Pause

Pauze

Fortsæt

Doorgaan

Stop

Stop

Stop

PosunoutdopředuPosunout zpětSpol frem
Spol tilbage

Doorspoelen,
Voonruitspoelen
TerugspoelenPředchozí

GentagVorige

Další

Næste

VolgendePřehrát

Uddyb

UpravitRediger

Meer informatie,
Heel item,
AfspelenWijzigenUložitGem

OpslaanVymazatSlet

Verwijderen

Odpovědět

BesvarBeantwoordenPřeposlat

Videresend

Doorsturen

Nová položka

TilföjNieuw

PoslatSend

VerzendenPřesunout

Flyt

Verplaatsen

Vrátit na
původníZpětPrøv igen,Forsøg igen
Fortryd

Ongedaanmaken
Ongedaan
maken

29

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 4c: Commands for the control of and navigation in media(English, Estonian, Finnish, French, German)
Index
4.1

ICT device/service
function
Play a recording

EnglishPlay

4.2

Start a recording

Record

4.3

Stop temporarily

Pause

4.4

Resume interrupted
playback

Continue,
Play

4.5

Stop playing arecording

Stop

4.6

Fast forward

4.7

Move forward fasterthan play
Move backward

4.8

Go to previous item

4.9

Estonian

FinnishFrenchGermanMarche,Écouter,
Lire
Enregistrer

Wiedergabe,
Abspielen

Tauko

Pause

Pause

Jatka

Reprendre

Weiter,Fortsetzen
Stopp,
Beenden,Ende
Vorspulen,
VorlaufZurückspulen,
Rücklauf
Zurück,Vorheriger
Weiter,Nächster
Details,
Mehr
Informationen,
InfoÄndern,Bearbeiten
Speichern,
Sichern
Löschen,Entfernen
Antworten
Weiterleiten

Esita,
Mängi
salvestus
Salvesta,
Häälsõnum,Loo häälsõnum
Paus,
Peata
Jätka,
Mängi,
Mängi edasiLõpeta,Stopp

Toistanauhoitus

Lopeta,PysäytäStop

Siirryeteenpäin
Siirrytaaksepäin
Edellinen

AvancerPrevious

Edasi,
Keri edasi
Tagasi,
Keri tagasi
EelmineGo to next item

Next

Järgmine

Seuraava

4.10

Provide more
information about
selected item

DetailsInfo,
Lisainfo

Näytä tiedot

4.11

Modify item

Muuda

Store item

Salvesta

Muokkaa,
Muuta
Tallenna

Modifier

4.12

Edit,
ChangeSave

4.13

Remove item

DeleteKustuta

PoistaSupprimer

4.14
4.15

Respond to item
Forward item

Reply
ForwardCreate new item

Add

Vastaa
Lähetä
edelleen
Luo uusi

Répondre
Faire suivre

4.16
4.17

Send item

Send

Vasta
Saada edasi,
Edasta
Lisa,
Uus
Saada

Lähetä

Envoyer

4.18

Move item to a newlocationMove

Siirrä

Déplacer

4.19

Reapply the undone
action
Reverse the previous
actionRedo

Liiguta,Muuda
asukohta
Eelmine,TaastaTagasi,
Mine tagasi,
Samm tagasi

4.20

RewindCancel,Undo

ETSIÄänitä,Nauhoita

Rembobiner,
ReculerPrécédent,
Précédente
Suivant,
Suivante
Détails

Sauvegarder

AjouterYritä uudelleen Refaire
Peru peruutus,
Peruutamitätöi,PeruutaAnnuler

Aufnahme,
Aufnehmen

Neu,
Hinzufügen
Abschicken,
SendenVerschieben

Wiederherstellen
Abbrechen,
Abbruch,Rückgängig

30

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 4d: Commands for the control of and navigation in media(Greek, Hungarian, Icelandic, Irish, Italian)
Index
4.1

ICT device/service
function
Play a recording

4.2

Start a recording

4.3

Stop temporarily

4.4

4.7
4.8

Resume interrupted
playback
Stop playing arecordingMove forward fasterthan play
Move backward
Go to previous item

4.9

Go to next item

4.10

4.11
4.12

Provide more
information about
selected item
Modify item
Store item

4.13
4.14
4.15
4.16

4.5

Greek

Αναπαραγωγή
εγγραφής
Έναρξη
εγγραφής
Παύση

Hungarian
Lejátszás

Hangfelvétel
SzünetΣυνέχεια

FolytatásΤερματισμός

Állj

Icelandic
Spila upptöku,
Spila,
Hlusta á
upptökuTaka upp

Irish

Italian

Éist

Ascolta

Siar

RegistraHlé,
Pása
Halda áfram

Sos

Pausa

Ar aghaidhStöðva spilun,
StoppaHraðspóla,
Spóla áfram
Spóla til bakaEndurtaka,
Bakka um eitt
Næsta

Stop
Ar aghaidh

Continua,
Riprendi
Stop,
Ferma
Avanti veloce

Éist liom
Ar aisIndietro
Precedente

Ar aghaidh

Avanti,
Successivo,
Prossimo
Dettagli,
Informazioni

Γρήγοραμπροστά
Γρήγορα πίσωΠροηγούμενο

Visszatekerés
ElözöΕπόμενο

KövetkezöΛεπτομέρειες

Reszletezd

Nánariupplýsingar

Breis eolaisΤροποποίηση
ΑποθήκευσηModositMentésAthraigh
CoimeadModifica
Salva

Remove item
Respond to item
Forward item
Create new itemΔιαγραφή
ΑπάντησηΠροώθησηΠροσθήκη

TörlésVálaszTovábbküld
Új

Breyta vali
Vista,
Geyma
Eyða
Svara
ÁframsendaBæta við

Glan
Freagair
Seol
Cuir leis

4.17

Send itemΑποστολή

Küldés

Senda

Seol

4.18

Move item to a newlocation
Reapply the undone
action
Reverse the previous
actionΜετακίνηση

Áthelyezés

Færa

Bog

Elimina
Rispondi
InoltraAggiungi,
Nuovo
Invia,
Spedisci
SpostaΕπανάληψηVisszavonás

Endurtaka

Ar aisRipetiΑκύρωσηενέργειας

Javítás

Eyða,ÓgildaCeartaighCancella,
Indietro

4.6

4.19
4.20

Ugrás

Table 4e: Commands for the control of and navigation in media(Latvian, Lithuanian, Macedonian, Maltese, Norwegian)
Index
4.1

ICT device/service
function
Play a recording

Atskaņot

4.2
4.3

Start a recording
Stop temporarily

Balss ieraksts
Pauze

4.4

Resume interrupted
playback
Stop playing arecordingMove forward fasterthan play

4.5
4.6

4.7

Move backward

LatvianLithuanianTurpināt

Groti,
Atkūrimas
Balso žinutė
Stop,
Pauzė
Tęsti

Beigt

Stop

Macedonian

MalteseПушти снимка

Semmagħli

Снимај
Пауза

Irrekordja
Ieqaf ftitПродолжи

KompliPatīt uz priekšu KitaСтоп,ПрестаниОди напред

AtgrieztiesОди назад

Atgal

ETSI

Ieqaf

Norwegian
Spill av1,
Spel av2
Ta opp1,2
Pause1,2
Fortsett1,
Hald fram2
Stopp1,2

Mur 'il quddiem Spol fram1,2,
Spol
framover1,2
Mur lura
Spol tilbake1,2,
Spolattende1,2,

31
Index

ICT device/service
function

LatvianLithuanianFinal draft ETSI ES 202 076 V2.1.1 (2009-06)
Macedonian

MalteseNorwegian

Lepriekšējā
funkcija
Nākamā
funkcija
Funkcijas info

KartotiПретходна

Ta' qabel

Spol bakover1,2Forrige1,2

KitaНаредна

Li jmiss

Neste1,2

Modify item

MeklētKeisti

4.12
4.13
4.14

Store item
Remove item
Respond to item

Saglabaat
Dzēst
Atbildēt

Išsaugoti
TrintiAtsakyti

4.15

Forward item

Paarsuutiit

Persiųsti

4.16

Create new item

Pievienot

SukurtiДодади,Додади ново

Zid

4.17
4.18

Send item
Move item to a newlocation
Reapply the undone
actionSūtīt
PārvietotSiųsti
PerkeltiИспрати наПремести

Ibagħtu
Biddel il-post

Soli uz priekšuGrįžtiНапред

Erġa' agħmel

4.8

Go to previous item

4.9

Go to next item

4.10

Provide more
information about
selected item

4.11

4.19

Visa
informacijaПушти до крај, IktarПушти
informazzjoniомилена
песнаОтвори за
Immodifikahмодификација
Сочувај
Избриши
Одговори,Одговори
веднаш
Препрати

ZommuNeħħihIrrispondiIbagħtu lil

Merinformasjon1,
Meirinformasjon2
Endre1,2,
Endre punkt1,2,
Forandre1,
Forandre
punkt1
Lagre1,2
Slett1,2
Svar1,2,
Svare1,2
Videresend1,
Send videre1,
Send vidare2,
Vidaresend2
Opprett
punkt1,2,
Nytt punkt1,2,
Legg til1,2
Send1,2
Flytt1,2
Gjenopprett1,2,
Gjør om1,
Gjer om2
Angre1,2

Reverse the previous
Balss ieraksts
AtšauktiВрати сеĦassaractionчекор назадNOTE:
In the column for Norwegian, the indices represent the variants of the language to which a command
applies:
1 = Bokmål;2 = Nynorsk.
4.20

Table 4f: Commands for the control of and navigation in media(Polish, Portuguese, Raeto-Romance, Romanian, Russian)
Index
4.1

ICT device/service
function
Play a recording

Odtwórz

Ouvir

4.2

Start a recording

NagrajVoz

4.3

Stop temporarily

Pauza

Pausar

4.4

Resume interrupted
playback
Stop playing arecordingMove forward fasterthan play

Wznów

Tocar

Stop

Parar

Dalej

Avançar

4.5
4.6

PolishPortuguese

ETSI

RaetoRomance
Tadlar1,2,4,
Tedlar3
Registrar1,2,3,4
Posa1,
Pôssa2,Pausa3,4
Cuntinuar1,2,3,4,
Vinavon3
Stop1,2,3,4,
Finir1,3,4
Inavant1,
Anavant2,
Anavon3,
Enavant4

Romanian

RussianRedăВоспроизвести

Înregistrează
PauzăЗаписать,Запись
Пауза

Continuă

Продолжить

Opreşte,Stop
Derulează
înainteСтопПеремотать
вперед

32
Index
4.7

ICT device/service
function
Move backward

4.8

PolishPortuguese

CofnijRetroceder

Go to previous item

Wróć,
Poprzedni

Anterior

4.9

Go to next itemNastępny

Próximo

4.10

Provide more
information about
selected item
Modify item

Szczegóły

Mais detalhes

Final draft ETSI ES 202 076 V2.1.1 (2009-06)
RaetoRomance
Inavo1,
Anavos2,3,
Enavos4
Ün inavo1,
Egn anavos2,
In anavos3,
In enavos4
Prossem1,
Proxim2,3,4
Detagls1,2,3,4,Rapport1,2,3,4

Romanian

RussianDerulează
înapoiПеремотать
назадPrecedentulНазадUrmătorulВперед

Citeşte articolДетали,Характеристики

Modifică
Изменить
Müdar1,
Midar2,3,4,
Surluvrar3
4.12 Store item
ZapiszSalvarSalvează
Сохранить
Salvar1,2,3,4,
Arcunar2,3,4
ŞtergeУдалить
4.13 Remove itemUsuń
ApagarStüder1,
2,4
Stidar ,Stizzar3,4RăspundeОтветить
4.14 Respond to item
Odpowiedz
Responder
Respuonder1,
Rasponder2,
Rispunder3,
Respunder4
4.15 Forward itemPrześlij do
Encaminhar
Trametter
Trimite laПереслать
(inavant,
enavant)1,4,
Tarmetter(anavant,
vinavon)2,3
4.16 Create new item
Nowy
AdicionarСоздать
Agiunscher1,4, Creează
Agiuntar2,4,
Aschuntar3
4.17 Send itemWyślij do
EnviarTrimiteОтправить
Trametter1,4,Tarmetter2,3MutăПереместить
4.18 Move item to a new
Przenieś do
Mover
Spostar1,
location
Spustar2,3,4
Redo,Восстановить
4.19 Reapply the undone
Przywróć
Refazer
Refar1,3,4,
2,3,4
Refa
actionReturnarОтменить
4.20 Reverse the previous
CofnijDesfazer
Interrumper1,4, Revino
actionStidar2,4,Stizzar3,4
NOTE:
In the column for Raeto-Romance, the indices represent the variants of the language to which a command
applies:
1 = Ladin;
2 = Surmiran;
3 = Sursilvan;
4 = Rumantsch Grischun.
4.11

EdytujModificar

ETSI

33

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 4g: Commands for the control of and navigation in media(Slovak, Slovene, Spanish, Swedish, Turkish)
Index
4.1

ICT device/service
function
Play a recording

Prehraj

Predvajaj

4.2
4.3

Start a recording
Stop temporarily

Pretoč dozadu
Pauza

SnemajPrekiniReproducir,
Escuchargrabación
GrabarPausa

4.4

Pokračuj

Nadaljuj

Continuar

Stop

Stop

Parar

4.7

Resume interrupted
playback
Stop playing arecordingMove forward fasterthan play
Move backward

4.8

Go to previous item

4.9

Go to next item

4.10

Provide more
information about
selected item

4.11
4.12
4.13

4.5
4.6

SlovakSlovenePretoč dopredu Naprej
Nahraj

Nazaj

Predošlý,Predošlá
Ďalší,
Ďalšia
Detaily

Predvajaj
prejšnjega
Predvajaj
naslednjega
Predvajaj
celotoModify item
Store item
Remove item

Uprav
Ulož
Vymaž

Spremeni
ShraniIzbriši

4.14
4.15

Respond to item
Forward item

Odpovedať
Preposlať

Odgovori
Posreduj

4.16
4.17
4.18

Create new item
Send item
Move item to a newlocation
Reapply the undone
action
Reverse the previous
action

4.19
4.20

6.6

Nová položka
Odoslať
Presuň,Premiestni
Krok dopredu
Naspäť

Dodaj
PošljiPrenesi
Pojdi nazaj
Popravi

SpanishSwedishTurkishSpela upp

Kaydı dinlet

Ses kaydet
DurdurAnterior

Spela in
Paus,
Pausa
Fortsätt,Spela upp
Stopp,
StoppaSpola fram,
Spola framåt
Spola bak,Spola bakåt
Föregående

Siguiente

Nästa

Sonrakine geçMás
información,
Abrir,
DetallesModificar
Guarder
Borrar,Eliminar
Responder
Reenviar

Information

Detaylı bilgi ver

Avance rapido,
AvanzarRebobinar

AñadirEnviarMover,
Desplazar
Rehacer
Cancelar,
Volver atrás

Devam etKapatİleri sar
Geri sarÖncekine geçDeğiştir
Kaydet
Sil

Ändra
Spara
Radera,Ta bort
Svara
Vidarebefordra,
Skicka vidare
Lägg till
SkickaFlyttaİlet

Gör omİşlemi ileri alÅngraİşlemi geri al

CevaplaListeye ekle
GönderYerini değistirCommands for device and service settings

The commands in table 5a apply to commands related to the settings of devices and services.
The meaning of each command for device settings is explained in table 5a, and the language-specific versions of thosecommands in the 30 languages are presented in tables 5b through 5g.
EXAMPLE:A hiker carries her mobile phone in her backpack and wears a headset with a microphone thatallows her to control the mobile phone by spoken commands. During the walk she reaches thenational border and ensures that the phone does not connect to a foreign and expensive network("Choose network"). When she listens to music from her mobile phone, she can increase ("Volumeup" or "Louder") or decrease ("Volume down" or "Quieter") the volume or turn the speaker of thephone on ("Speaker on") or off ("Speaker off") by spoken commands. Similarly, the microphone
can be activated ("Mike on") or de-activated ("Mike off") by voice command, and the vibrating
alert can be controlled the same way ("Vibrate on", "Vibrate off"). If the user doesn't wish to be
disturbed by incoming calls, she can turn off the acoustic indication of incoming calls ("Soundoff") and turn it on again at a later time ("Sound on"). If she is unsure which settings are currently
active, she can check the status of the device with a spoken command ("Status"). Certain
configurations of settings (e.g. "in a meeting") can be stored in profiles for easy activation("Profile").

ETSI

34

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 5a: Commands for device and service settings
Index
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10

ICT device/service function
List (and/or select) networks
Increase the volume
Decrease the volume
Silent mode
Activate the audio output
Silence the loudspeaker
Activate the loudspeaker
Silence the microphone
Activate the microphone
Activate vibrating alert

5.11
5.12

Deactivate vibrating alert
Summary of current device
statusChange profile (pre-stored
settings)

5.13

Explanation
List (and/or select or choose) currently available networks
Increase auditory output level
Decrease auditory output level
Mute ring signals and tones
Activate all audio output
Only the loudspeaker is muted
Only the loudspeaker is activated
Only the microphone is muted
Only the microphone is activated
Causes the device to vibrate (instead of, or in addition to,giving an audible signal)
Switches off the vibrating alert
Typically, indicates battery status and network coveragedetails (e.g. time and date)
For example, one profile for noisy environments and one forquiet environments (or when a user does not want to be
disturbed by calls)

Table 5b: Commands for device and service settings(Bulgarian, Croatian, Czech, Danish, Dutch)
Index
5.1

ICT device/service
function
List networks

Bulgarian

CroatianCzechПокажи мрежи Dostupne

Ukázat sítěHlasitěji

5.2

Increase the volume

Усили звука

mreže
Pojačaj se

5.3

Decrease the volume

Намали звука

Stisaj se

Tišeji

5.4

Silent modeТих режим

TišinaVypnout zvuk

5.5

Activate the audio
outputSilence the loudspeakerНормален
режимСпривисокоговорит
еля
Пусни
високоговорит
еляСпримикрофона
Пуснимикрофона

Uključi zvuk

Zapnout zvuk

Isključi
zvučnike

Vypnout
reproduktor

Uključi
zvucnike

Zapnout
reproduktor

Isključi
mikrofonUključi
mikrofonVypnout
mikrofonZapnout
mikrofonUključi vibraciju Zapnout
vibrace
Isključi vibraciju Vypnout
vibracePokažiStavparametre
Promenipostavku

5.6

5.7

Activate theloudspeaker

5.8

Silence the microphone

5.9

Activate themicrophone

5.10

Activate vibrating alert

5.11

Deactivate vibrating
alert
Summary of current
device statusПуснивибрация
Спривибрация
Покажи
параметри

Change profile(pre-stored settings)Премини в(име) режим

5.12

5.13

ETSI

Přepni profil

DanishNetværk
Lydstyrke op,
Skru op,Højere,Lydstyrke ned,
Skru ned,
LavereLydløs,Slå lyd fra,
StilleLyd,
Lydløs fra
Højttalere fra,
Sluk højttalere
Højttalere til,Tilslut
højttalere
Mikrofon fra,
Sluk mikrofon
Mikrofon til,Tænd
mikrofon,Tilslut mikrofon
Vibrer til,VibrerVibrer fra,
Sluk vibrere
Status,Tilstand,Rapport
Skift profil

Dutch
Netwerken
tonen
VolumeomhoogZachterGeluid uit

Geluid aan
Luidspreker uit

Luidspreker
aanMicrofoon uit
Microfoon aan

Trilfunctie aan
Trilfunctie uit
StatusProfiel

35

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 5c: Commands for device and service settings(English, Estonian, Finnish, French, German)
Index
5.1

ICT device/service
function
List networks

EnglishEstonian

FinnishChooseNäita võrke,network,VõrgudShow networks

Näytä
verkostot,
Näytä verkot

Choisir leréseau,Réseaux

Netz wählen,
Netze anzeigen

5.2

Increase the volume

Volume up,
Louder,IncreasevolumeVolume down,
Quieter,
DecreasevolumeSound off,
Mute

Valjemaks,Kõvemaks

Lisää ääntä,Kovempaa

Augmentervolume,Plus fort

Lauter

5.3

Decrease the volume

Vaiksemaks

Hiljennä ääntä,Hiljempaa

Diminuer
volume,Moins fort

Leiser

5.4

Silent mode

Hääletu,Heli väljaÄänetön

Couper son,
SilenceSound onHeli sisse,
Tavaline,
Hääl pealeKõlar välja

Normaali tila

Remettre son,Son

Ton aus,
Lautlos,
Stumm
Ton an,Ton ein

5.5

Activate the audio
output

5.6

Silence the loudspeaker Speaker off

Sulje
kaiuttimet,
Ei Kaiuttimia

Couper hautparleur

Lautsprecher
aus

5.7

Activate theloudspeakerKõlar sisse

Kaiuttimet
päälle,Käytä
kaiuttimia

Activer hautparleur

Lautsprecheran,Lautsprecher
ein

5.8

Silence the microphone Mike off,
Microphone off

Mikrofon välja,Mikrofon kinni

Sulje mikrofoni, Couper micro
Ei mikrofonia

Mikrofon aus

5.9

Activate themicrophone

Mike on,Microphone on

Mikrofon sisse,
MikrofonMikrofoni
päälle,Avaa mikrofoni

Activer micro

Mikrofon an,
Mikrofon ein

5.10

Activate vibrating alert

Vibrate on

Värin sisse

Värinä päälle

Activer vibreur

5.11

Deactivate vibrating
alert

Vibrate off

Värin välja

Värinä poisDésactiver
vibreur

5.12

Summary of current
device status

StatusTelefoni olek,
Olek

Näytä tila,
Näytä
toimintojen tila

État

Vibrationsalarman,Vibrationsalarmein,
Vibration an,
Vibration ein
Vibrationsalarm
aus,
Vibration aus
Status,Einstellungenanzeigen

5.13

Change profile(pre-stored settings)

ProfileVaheta profiili,
Profiil

Vaihda tila

ProfilSpeaker on

ETSI

FrenchGermanProfil36

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 5d: Commands for device and service settings(Greek, Hungarian, Icelandic, Irish, Italian)
Index
5.1

ICT device/service
function
List networks

5.2

Greek

Hungarian

Icelandic

Irish

Telja upp öllnet,Tiltæk netHækkahljóðstyrk,
Hækka
Lækka
hljóðstyrk,
Lækka
Slökkva áhljóði,Þögn

TaispeánlíonraíScegli rete,
Seleziona reteÁrdaigh

Alza volume,
AumentavolumeAbbassavolumeΕμφάνισηδικτύων

Hálózatok

Increase the volume

Αύξηση έντασης
ήχουHangosabban

5.3

Decrease the volume

Μείωση έντασης
ήχουHalkabban

5.4

Silent modeΑθόρυβοNéma

5.5

Activate the audio
outputΕπαναφορά
ήχων

Normál

5.6

Silence theloudspeaker

Απενεργοποίηση Hangszóró ki
μεγαφώνου

Slökkva áhátalara

Gan callaire

5.7

Activate theloudspeakerΕνεργοποίηση
μεγαφώνου

Kveikja áhátalara

Callaire

5.8

Silence the microphoneΑπενεργοποίηση Mikrofon kiμικροφώνου

Slökkva áhljóðnema

Gan microfón

5.9

Activate themicrophoneΕνεργοποίηση
μεγαφώνου

Mikrofon be

Kveikja áhljóðnema

Microfón

5.10

Activate vibrating alertΕνεργοποίηση
δόνησης

RezgésKveikja átitringi

Crith

5.11

Deactivate vibratingalert

Απενεργοποίηση Rezgés kiδόνησης

Slökkva átitringi

Stop a crith

5.12

Summary of current
device statusΚατάστασηÁllapotStaða kerfis

Comhacht

5.13

Change profile(pre-stored settings)ΠροφίλÜzemmód

Breyta sniði

Athraigh

Hangszóró be

ETSIÍslighFan uaim

Kveikja á hljóði Mar a bhí

ItalianSuono nonattivo,Suono off,
Spegni suono
Suono attivo,
Suono on,Attiva suono
Altoparlante
non attivo,
Altoparlante
off,
Spegni
altoparlante
Altoparlante
attivo,Altoparlante
on,
Attivaaltoparlante
Microfono non
attivo,Microfono off,
Spegnimicrofono
Microfono on,
Attivamicrofono
Vibrazione
attiva,Vibrazione on,
Attivavibrazione
Vibrazione non
attiva,Vibrazione off,
Spegnivibrazione
Stato,
Informazioni
statoProfili,
Cambia profilo

37

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Table 5e: Commands for device and service settings(Latvian, Lithuanian, Macedonian, Maltese, Norwegian)
Index
5.1

ICT device/service
function
List networks

Tīklu izvēle

Tinklai

5.2

Increase the volume

Skaļāk

5.3

Decrease the volume

5.4

Silent mode

5.5

Activate the audio
outputSilence theloudspeaker

5.6

LatvianLithuanian

Macedonian

MalteseNorwegianЛиста намрежиTini lista
tan-netwerks

GarsintiПогласно

Għollil-volum

KlusaakTylintiПотивко

Klusums

Be garsoИсклучи звукIeslēgt skaņu

GarsasВклучи звукAlle nettverk1,2,
Tilgjengelige
nettverk1,
Tilgjengelege
nettverk2
Volum opp1,2,
Lyd opp1,2,
Høyere1,
Øk volum1,
Skru opp
volumet1,2,
Høgare2,
Auk volum2
Volum ned1,2,
Lyd ned1,2,
Lavere1,
Demp volum1,2,
Skru ned
volumet1,2,Lågare2
Lyd av1,2,
Stille1,2
Lyd på1,2

Baxxi
l-volum

SikketErġa' ibda
doqq
Itfi lloudspeaker

Izslēgt skaļruni Išjungti
garsiakalbį

Вклучи гласен
звучник

Ieslēgt skaļruni

Įjungtigarsiakalbį

Вклучи гласен Ixgħel ilзвучник
loudspeaker

5.7

Activate theloudspeaker

5.8

Silence themicrophone

Izslēgt
mikrafonu

Išjungti
mikrofonaИсклучи
микрофон

Tużax ilmicrophone

5.9

Activate themicrophone

Ieslēgt
mikrafonu

MikrofonasВклучи
микрофон

Ixgħel ilmicrophone

5.10

Activate vibrating alert

Ieslēgt
vibrozvanu

Vibravimas

Вибрации,Вклучи
вибрации

Ixgħel ilvibration

5.11

Deactivate vibrating
alert

Izslēgt
vibrozvanu

Išjungti
vibracija

5.12

Summary of current
device status

Tehniskie
parametric

BūsenaETSIИсклучи
вибрации

Itfi l-vibrationЛиста напараметри

Tini rapport

Høytaler av1,
Høgtaler av1,
Skru av høytaler1,
Skru av høgtaler1,
Høgtalar av2,
Skru av høgtalar2
Høytaler på1,
Høgtaler på1,
Skru på høytaler1,
Skru på høgtaler1,
Høgtalar på2,
Skru på høgtalar2
Mikrofon av1,2,
Skru av
mikrofon1,2
Mikrofon på1,2,
Skru på
mikrofon1,2Vibrering på1,2,
Vibrasjon på1,2,
Vibrer1,2,
Skru på
vibrering1,2,
Skru på
vibrasjon1,2Vibrering av1,2,
Vibrasjon av1,2,
Skru avvibrering1,2,
Skru avvibrasjon1,2
Tilstandsrapport1,2

38

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Index

ICT device/service
LatvianLithuanian
Macedonian
MalteseNorwegianfunction5.13 Change profile
Profilu maiņa
Keisti profilį
Смени
Profili
Profil1,2(pre-stored settings)профилNOTE:
In the column for Norwegian, the indices represent the variants of the language to which a command
applies:
1 = Bokmål;2 = Nynorsk.

Table 5f: Commands for device and service settings(Polish, Portuguese, Raeto-Romance, Romanian, Russian)
Index
5.1

ICT device/service
function
List networksPokaż sieci

5.2

Increase the volume

Glośniej

5.3

Decrease the volume

Ciszej

5.4

Silent mode

Wycisz

5.5

Activate the audio
outputSilence theloudspeakerWłącz głos,
Som normal
OgólnyWyłącz głośnik Desligar
altifalante

5.6

5.7

Activate theloudspeaker

5.8

Silence themicrophone

5.9

Activate themicrophone
Activate vibrating alert

5.10
5.11

Deactivate vibrating
alert

5.12

Summary of current
device status

PolishPortuguese

Raeto-Romance

Redes

Muossar las
raits1,
Mussar las
reits2,3,
Mussar las raits4
Dad ot1,2,
Dad ault3,
Dad aut4
Da bass1,2,3,4

AumentarvolumeAbaixarvolumeModosilencioso

Sainza tun1,
Sainza tung2,
Senza tun3,4

Cun tun1,3,4,
Cun tung2
Sainzaotpledaders1,2,
Senza
aultplidaders3,
Senza
autpledaders4Włącz głośnik Ligar altifalante Cun
otpledaders1,2,
Cun
aultplidaders3,
Cun
autpledaders4WyłączDesligar
Sainzamikrofonmicrofone
microfon1,2,
Senza
microfon3,4
Włącz
Ligar
Cun
mikrofonmicrofone
microfon1,2,3,4
Włącz wibracje Vibrar
Cunvibraziun1,2,3,4
WyłączDesligar
Sainzawibracje
vibratório
vibraziun1,2,
Senza
vibraziun3,4
PokażEstadoParameters1,2,3,4,
parametry,
operacional
Status1,2,3,4,
Pokaż stan
Stadi2,3,4

ETSI

Romanian

RussianAfişează reţele

Обзор сетей

MăreştevolumulГромче

Redu volumulТишеSilenţios

Activează
sunet
Opreştedifuzoare

Activează
difuzoareÎnchidemicrofonPorneşte
microfonMod vibraţii
Fără vibraţii

Arată stare,AratăparametriiВыключить
звук,Отключить
звукВключить звукВыключить
громкую
связь,
Отключить
громкую связь
Включить
громкую связь

Выключить
микрофон,Отключить
микрофон
Включить
микрофон
Включить
вибрацию
Выключить
вибрацию,Отключить
вибрацию
Параметры,Текущие
настройки

39
Index
5.13

NOTE:

ICT device/service
function
Change profile(pre-stored settings)

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

PolishPortuguese

Raeto-RomanceZmień profil

Pré-definições

Profil1,2,3,4

Romanian
Activează profil

RussianИзменить
текущие
настройки,Изменить
профиль

In the column for Raeto-Romance, the indices represent the variants of the language to which a command
applies:
1 = Ladin;
2 = Surmiran;
3 = Sursilvan;
4 = Rumantsch Grischun.

Table 5g: Commands for device and service settings(Slovak, Slovene, Spanish, Swedish, Turkish)
Index
5.1

ICT device/service
function
List networks

SlovakDostupné siete

SloveneSeznamomrežij

Selección dered,
Mostrar redes
Subir volumen

Swedish
Nät

Increase the volume

Hlasnejšie

5.3

Decrease the volume

Stíš

5.4

Silent modeTichý režim,Bez zvukov

5.5

Activate the audio
outputZapni zvuk

5.6

Silence the loudspeaker Vypni
reproduktor

5.7

Activate theloudspeaker

5.8

Silence the microphone Vypni mikrofón

5.9

Activate themicrophone

Zapni mikrofón

5.10

Activate vibrating alert

Zapni vibrácie,Vibrácie

5.11

Deactivate vibrating
alert

Vypni vibrácie,Nevibruj

5.12

Summary of current
device status
Change profile(pre-stored settings)Ukáž stav

Höj volymen,
Högre
Tišje
Bajar volumen Sänk volymen,
Lägre
Izklopi zvok
Apagar sonido, Tyst,
Desactivar
Ljud av,
sonido,Stäng av ljudet
Silenciar
Vklopi zvok
EncenderLjud på,sonido,
Sätt på ljudet
Activar sonido
Izklopi glasni
Apagar altavoz, Högtalare av,
Desactivar
zvočnik
Stäng av
altavoz,högtalaren
Silenciar
altavoz
Vklopi glasni
EncenderHögtalare på,zvočnik
altavoz,
Sätt på
Activar altavoz högtalaren
Izklopi mikrofon Apagar
Mikrofon av,
micrófono,
Stäng av
Desactivar
mikrofonen
micrófono,
Silenciar
micrófono
Vklopi mikrofon Encender
Mikrofon på,
micrófono,
Sätt på
Activarmikrofonen
micrófonoVibriraj
EncenderVibration på,
vibración,
Sätt på
Activarvibrationen,
vibración,
VibreraVibración
Ne vibriraj
ApagarVibration av,
vibración,
Stäng av
Desactivar
vibrationen
vibración
Prikaži stanje
EstadoStatusZmeň režim

Spremeni profil Perfil

5.13

ETSI

TurkishŞebekeleri
göster

5.2

Zapni
reproduktor

Glasneje

SpanishProfilSesini yükselt
Sesini kıs
Sessize al

Sesli uyarıları
aç
Hoparlörü
kapat

Hoparlörü açMikrofonu
kapat

Mikrofonu aç

Titreşimi açTitreşimi kapat

Durum raporu
verTercihlerideğiştir

40

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Annex A (informative):
Methodology for defining command vocabularies
In this annex, we describe how the command words in the present document were determined. This will provide a
useful guideline for extending the vocabularies to other languages or other functions. The overall methodology is
described in detail for the three phases of elicitation, validation, and phonetic discriminability.

A.1

Elicitation: the spontaneous generation of potentialcommand words

The selection of commands for each language in question required, initially, a set of candidate commands: these werealternative commands each of which, at this stage, could represent the functionality in question. To collect thesecandidate commands, a series of interviews with potential end-users was carried out, in which the interviewees, orparticipants, produced commands that they would use for a given function.
In order to ensure that command words for speech recognition enabled devices and services are intuitive, some evidence
needs to be gathered as to which word(s) a user would say without prior training or experience. It is not trivial to elicit
this information. One method for this is to explain a function to a potential user and ask them what word they think
represents that function. However, in asking the potential user, it is likely that they would be primed for certain words
or phrases used in the question. For instance, if a test is set up where the task to be performed is explained to theparticipants, it is likely that the explanation will contain some words that are candidate command words. Anothermethod might be to analyse the words used on existing Automatic Speech Recognition (ASR) systems. Again though, if
dialogues of actual users of running systems are analysed, it is likely that the command words found in these dialogues
are the words that the system designer has chosen and that the user has learnt to use. They may not be intuitive and easy
to remember. Alternatively, if descriptions using words are not used and functions are conveyed using pictures or
cartoons, then it may be difficult for users to understand what the pictures represent or for all users to construe the same
meaning from them.
Given these issues an approach was chosen for the present document where descriptions of the functions for which
commands are required were presented to participants by an interviewer. The functions were described in a paragraphof text, which was carefully constructed not to use any word that may possibly have been used as a command word.
These Carefully Worded Descriptions (CWD) were then put in the form of a questionnaire, where each description waspreceded by a question in the style of "What command would you want to give in the following situation?". One
disadvantage of this method is that the descriptions may sometimes sound artificial in order to prevent using an obvious
command word, thus priming the participant for a particular answer.
It was decided that the questionnaire with CWDs would be presented to the participants via a telephone interview, (or,in the few cases where this was not possible, in "face-to-face" interviews with interviewer and participant sitting back toback in order to prevent experimenter effects based on non-verbal communication), carried out by an interviewer who
was familiar with the purpose of the research. The reasons for this were:•

To deal with the low penetration of internet access in some countries.

•

Even where there is higher penetration internet usage is skewed towards the younger population and it was theaim of this work to cover a wide age range (see clause A1.2).

Language comprehension and use can depend very much on the medium of communication and the medium of
telephone conversation was deemed closer to the likely actual use of speech-driven ICT devices and services than aninternet questionnaire. In addition to the above, the interview was conducted in the context of an imaginary speechinteractive service ("Speak-to-me") and each CWD was spoken with reference to this service in order to provide as
much realism as possible.

ETSI

41

A.1.1

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Interviewers

In order to cover all 30 of the languages in the present document, a team of international interviewers had to be
recruited. Clearly, it is logistically challenging and expensive to locate, train, deploy and monitor such a large team overa geographical area covering all the languages. A solution to this challenge was to use a team of Native Language
Assistants (NLA) all of whom were native language speakers of the languages addressed, recruited from the University
College Utrecht (UCU), an international campus with native speakers of 25 of the countries represented in the standard.
Therefore, a large part of the activities related to data collection were carried out there. For each language between 25
and 60 interviews were conducted. These participants, all native language speakers, were recruited from residents of therelevant countries. The remaining languages, i.e. those that could not be covered by NLAs from the UCU Utrecht, weredealt with by language experts from the respective countries.
All interviewers were trained in a special induction session, given by the team of experts. In this induction session, theylearnt about the principles of establishing standards, the general method being used for the current work, their place init, and the importance of their contribution. They were also trained in understanding the functionalities for which thecommand sets are sought, and the use of speech for command and control of ICT applications, as well as interviewing
technique.

A.1.2

Test participants

The participants were recruited from the immediate social circle of the NLAs and then, by a process known as"Snowballing" where those initially recruited invited members of their social and familial group as participants, thisgroup was extended and ultimately covered individuals from a wide range of socioeconomic and demographic
characteristics.
A general participant-set profile was applied in which participants were balanced for gender, and were representative of
three separate age groups, broadly categorized as the young, the working, and the older generations. The divisions werechosen to explicitly include the effects of language change, most often initiated by teenagers and young adults. Further,
the ageing population, which receives specific mention in the i2010 framework [2], was also explicitly included.
The participants were contacted and informed about the proposed standard and encouraged to participate so that theirlanguage would be represented in the European standard. They were also asked for their consent to have their responses
used anonymously for the purpose of creating the standard.

A.1.3

Set of functions

The functionality set for the present document used that of the standard published in 2002 [1]. Although technology iscontinuously evolving and many more functions are now built in to ICT devices and services, such as GPS-basednavigation or camera functionality, the aim of the standard is to address generic functions. In total, 63 functions andtheir associated command words or phrases were required for each language.

A.1.4

Carefully Worded Descriptions (CWDs)

In order to elicit a potential command from a participant, carefully worded descriptions (CWD) of each function wereread to the participant by the interviewer.
A master set CWDs, in English, was produced by the team of experts. The choice of English for the master set simply
reflects the fact that this was the working language of this project. A small pilot of the elicitation method was carriedout to clarify the CWDs for accuracy regarding their intended functionality and fluency for English and to avoid
priming effects.
The master set was passed to each NLA. For each language, the NLA(s) translated the CWDs into the target language
which again was followed by a small pilot.

ETSI

42

A.1.5

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Interviews

Each interview began with three minutes of unscripted informal conversation between the interviewer and their
participant, in which the form of the questionnaire was explained. This was intended to put the participants at ease, andto give advance warning to the participant of the artificial nature of the questions, and the constraints on the interviewer,
regarding the help he or she could give. Such constraints were necessary to reduce interviewer bias as much as possible.
Explanation of the artificial nature of the questionnaire was necessary to avoid awkwardness due to the personal link
between interviewer and participant.
Following this, the actual questionnaire was put to the participant, and the responses were entered into the computer assoon as they were given. The time required to carry out a questionnaire with 63 CWDs was in the region of 50 minutes.
At the end of each interview, the NLA had some time to close the session with informal conversation and to observe
any difficulties or unusual data or participant behaviour.

A.1.6

Data Cleaning

When all interviews for a given language were completed, the data resulting from each interview were merged andcleaned for further analysis. Data cleaning consisted of a check for homonyms, spelling errors, and answers that did notreflect the functionalities for which they were given. This last problem arose where the participant did not understandthe description of a function.
In addition, because this type of spontaneous generation of commands was an open response experiment, manydifferent expressions for very similar command words could have been obtained. Therefore, a manual check of therecorded data was necessary, where responses with the same essential term were grouped together. For example, terms
such as "send", "send to addressee", "send to receiver", "send off", "send now" may be represented by the term "send".
After such data cleaning, a set of candidates for validation were obtained for each function.

A.1.7

Frequency Analysis

After data cleaning each command was given a percentage in terms of its frequency of response by the participants.
The top commands, together representing 85 % of responses (but not more than 5 commands), were put forward for thevalidation phase.

A.2

Validation

In elicitation, it is not guaranteed that the command words imply the targeted functionality. For instance, for thefunction "confirmation" the rhetorical command phrase "why not" might have come up in the list of spontaneouscommands, but reversibly it might not be obvious to a user that the command "why not" implies confirmation; it mightsuggest the inquiry of a reason. A confidence check of command words tests how likely it is that the given command
word implies the correct function. Therefore, the purpose of validation was to ensure that the words found in the firststep were considered likely to be used for the function in question.
The initial method for validation used interviews where the NLAs contacted a different set of participants from theelicitation phase. The initial NLA pool remained largely unchanged although, for some languages, new NLAs joined theteam, and some NLAs had moved on to other work and were not available. All new NLAs underwent a new induction
session to ensure full understanding of the purpose and method of the work. The participant group was recruited in thesame way as for the elicitation interviews.
Validation interviews were set up and carried out in a similar way to elicitation interviews. Firstly, the top frequency
candidate command is presented in context to the participant who should give a best guess as to the functionality which
the command implies. Where the correct functionality was given, the participant was then presented with maximally
five alternatives from the elicitation data, as well as a dummy candidate which was taken from a different context. The
inclusion of the dummy candidate helped to ensure that participants fully attended to the task at hand. The participant
then ranked candidate commands in order of preference and maximally the top three candidates were entered into a data
frame for further analysis.

ETSI

43

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Where participants make an incorrect guess at the functionality, they were presented with the second best candidate andthe procedure was reiterated. This procedure was carried out for all candidates where misguessed functionality was
noted separately. Where an incorrect response was obtained after maximally three attempts, the elicitation data wasdeemed unusable, and a pragmatic choice was made by native-language speakers and technical experts.
As can be seen the above method was somewhat complex and there were concerns that this complexity may haveadversely affect the responses of the participants through fatigue in a lengthy interview, confusion relating to the use of
a dummy, and may actually have resulted in random responses from the participant. Therefore, expert analysis wasapplied to the languages of: Estonian, Greek, Icelandic, Latvian, Maltese, Norwegian, Portuguese, Raeto-Romance,
Swedish, and Turkish to identify the spoken commands which were chosen for phase 3, phonetic discriminability.
A further stakeholder phase of validation was carried out after this initial phase where the spoken commands were
subjected to further expert analysis by the NLAs, industry experts, linguistic and cultural representatives from thecountries involved.

A.3

Phonetic discriminability

Whilst the previous two steps of elicitation and validation provided a user-centric approach to the selection of commandwords, it was still important to address technology issues. For example, a set of commands may have been chosen byparticipants that had a high level of agreement. However, if this selection gave rise to a high degree of confusability inthe speech recognizer, between words which were available for use in the same context, then the overall goal ofusability was diminished. Therefore, the purpose of this step was to ensure that command words that were active
simultaneously in a dialogue context could be recognized correctly by the speech recognition system. This involved
phonetic discriminability analysis, to ensure that no commands were sufficiently phonetically alike as to confuse thespeech recognition system.
For a voice-enabled application it is essential that command words are recognized correctly. Although a system can ask
for confirmation for certain irreversible operations, e.g. "delete subscription", it is not acceptable if almost every
command needs confirmation, e.g. "do you want to hear the next item? Please say yes or no". For a given application orservice there will be several contexts defined in which certain command words will be available. The number ofincorrectly recognized commands will be reduced if the available words in a given context are acoustically different.
There are several ways to test discriminability. Ideally, one would carry out a recognizer field test where a real speech
recognition system is used to test how many times one command word is mistaken for another. This can then provide
realistic discriminability measures in terms of confusability matrices for each context, containing the confusability of allactive menu words with respect to each other, which can be tested on the system itself. However, since for all of the
30 languages covered, speech-recognition technology was not available, a more pragmatic but effective approach waschosen. This also helped to ensure the consistency of the methodology.
The method consisted of the following steps:a)Commands were clustered according to those which would be simultaneously available, e.g. all commands forfunctions related to the handling of phone calls.

b)

For each cluster, the top three commands from validation were assessed by native-language experts withrespect to their sounds and not to their orthographic forms. Commands were listed as potentially phoneticallyconfusable if:-they share the same initial consonant or consonant cluster;-

they share similar stressed vowels;-

they rhyme;-

they are of equal length.

c)Commands that give rise to possible phonetic confusion were collated.

d)

An alternative for one of the command words was chosen, with minimum repercussion with respect to theranking of candidates.

With the completion of this discriminability phase the commands then went forward to a final check and validation
described below.

ETSI

44

A.4

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Final command definition

The final pass on the resulting command set was performed by presenting and reviewing the results with representative
stakeholders such as an Industry Reference Group, (e.g. mobile handset manufacturers and telecom service providers),
representatives of people with disabilities, as well as cultural and linguistic institutes.

ETSI

45

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

Annex B (informative):
Bibliography•

ETSI ETR 116: "Human Factors (HF); Human factors guidelines for ISDN Terminal equipment design".

•

Baber, C. and Noyes, J.M. (ed.): "Interactive Speech Technology: Human factors issues in the application of
speech input/output to computers". Taylor and Francis, 1993.

•ETSI SR 001 996: "Human Factors (HF); An annotated bibliography of documents dealing with Human
Factors and disability".

•

Ericsson internal report: "Usage frequency of supplementary services in public and private networks".

•ETSI ETR 170 (1995): "Human Factors (HF): Generic user control procedures for telecommunication
terminals and services".

•ETSI ETR 096 (1993): "Human Factors (HF); Phone based interfaces (PBI): Human factors guidelines for thedesign of minimum phone based user interface to computer services".

•ETSI ETS 300 788 (1997): "Human Factors (HF); Minimum Man-Machine Interface (MMI) to public network
based supplementary services".

•

Guzman, S.J. et al: "Determining a set of acoustically discriminable, intuitive command words". Proceedings
AVIOS, p. 242-250, 2001.

•

MacDermid, C. and Goldstein, M: "The "Storyboard" Method: Establishing an Unbiased Vocabulary for
Keyword and Voice Command Applications." HCI Industry Day and Adjunct Proceedings, pp 104-109, 1996.

•

SpeechDat- Car: "Technical Report LE4-8334-SD1.12: Specification of the car speech database (definition of
corpus, scripts and standard), Car environments and speaker coverage", 2001.

•"Speech technology applications for disabled and elderly people": Proceedings of the COST 219 seminar
Oberlinhaus, Potsdam-Babelsberg March 21, 1995.

•

SPEECON (Speech Driven Interfaces for Consumer Applications) deliverables:-"D13: Functionalities of Speech Driven Interfaces";-"D21: Specification of Databases- Specification of Language Dependant Items";-"D215: Specification of Databases- Specification of Speakers".

•

Telephone Speech Standards Committee, Common Dialog Tasks Subcommittee: "Universal Commands for
Telephony-Based Spoken Language Systems". SIGCHI Bulletin, Volume 32/2, April 2000.

•ETSI ETR 095: "Human Factors (HF); Guide for usability evaluations of telecommunications systems andservices".

•ETSI ETS 300 738: "Human Factors (HF); Minimum Man-Machine Interface (MMI) to public network based
supplementary services".

•ETSI ETR 329: "Human Factors (HF); Guidelines for procedures and announcements in Stored Voice Services(SVS) and Universal Personal Telecommunication (UPT)".

•

ITU-T Recommendation F.902: "Interactive services design guidelines".

ETSI

46

Final draft ETSI ES 202 076 V2.1.1 (2009-06)

History
Document history
V1.1.1

September 2002

Publication (Withdrawn)V1.1.2

November 2002

Publication

V2.1.1

June 2009

Membership Approval Procedure

ETSI

MV 20090814:

2009-06-16 to 2009-08-14