Bharti Airtel Limited
CIN: L74899HR1995PLC095967
Registered Oﬃce: Airtel Center, Plot No. 16, Udyog Vihar, Phase-IV, Gurugram-122015,India
Corporate Oﬃce: Bhar Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase – II, New
Delhi – 110070, India
Phone: +91-124-4222222 Fax: +91-124-4248063
Email id: compliance.oﬃcer@bhar .in Website: www.airtel.in
Dear Shareholder,
We bring to your kind notice that SEBI vide circular no. SEBI/HO/OIAE/OIAE_IAD1/P/CIR/2023/131 on July 31, 2023 has introduced a common Online Dispute Resolution(“ODR”) mechanism to facilitate online resolution of all kinds of disputes arising in the Indiansecurities market. The ODR Portal provides investors an additional mechanism to resolve thegrievances in the following manner:
A. Level 1 – Raise with KFin Technologies Limited, Registrar and Transfer Agent (‘RTA’)/Bhar Airtel Limited (‘the Company’):
Initially, all grievances/ disputes/ complaints against the Company are required to be
directly lodged with the RTA by sending an email to einward.ris@kfintech.com or bysending physical correspondence at Karvy Selenium Tower B, Plot number 31 & 32,
Gachibowli, Financial District, Nanakramguda, Hyderabad – 500032, India or to theCompany by sending email at compliance.officer@bharti.in.
B. Level 2 – SEBI SCORES Portal:
The grievances/ disputes/ complaints which are not resolved at Level 1 or if the shareholder
is not sa sfied with the resolu on provided by the RTA or the Company, then theshareholder may register his/ her grievances/ complaints/ disputes on the SEBI Complaints
Redress System (“SCORES”) which can be accessed at h ps://www.scores.gov.in.
FAQs on the process to be followed for registra on / lodging complaints / disputes, isavailable at the weblink h ps://scores.gov.in/scores/Docs/FAQ-SCORES.pdf.
C. Level 3 – ODR Portal:
In case the shareholder is not sa sfied with the resolu on provided at Level 2, then theonline resolu on can be availed by lodging the grievances/ complaints/ disputes throughthe ODR Portal within the applicable me frame under law at h ps://smartodr.in/login.
The link is hosted under Investor sec on on the website of the Company at www.airtel.in.

D. Important Notes:a) This is to clarify that the shareholder(s) may initiate dispute resolution through theODR Portal only if the grievance lodged against the RTA/ the Company on SCORES
Portal (i.e. Level 1 and Level 2) is not resolved satisfactorily.
b) It may be noted that the dispute resolu on through the ODR Portal can be ini ated
only if such complaint/ dispute is not pending before any arbitral process, court,
tribunal or consumer forum or if the same is non-arbitrable under Indian law.
c) The shareholders may note that there shall be no fees for registra on of acomplaint/dispute on the ODR Portal against the Company/RTA or any
intermediaries. However, the process of concilia on / arbitra on through ODR Portal
may a ract fee and the same shall be borne by the concerned investor/ Company/ RTA(as the case may be).
d) Investors may also refer to the modali es and opera onal guidelines of the ODR Portal
including melines for review/resolu on of complaints filed through the Portal,manner of proceedings to be conducted by the ODR ins tu ons, role andresponsibili es of Market Infrastructure Intermediaries, code of conduct forConciliators and Arbitrators etc. as provided in the SEBI Circulars referred above.
The aforesaid SEBI circular/ corrigendum can be accessed on the website of SEBI
at h ps://www.sebi.gov.in/ or on the RTA’s website at www.kfintech.com or on the on theCompany’s website www.airtel.in.
This is for your kind informa on.
For Bhar Airtel Limited

Rohit Krishan Puri
Dy. Company secretary and Compliance Oﬃcer