Frequently Asked Questions (FAQs)
COMPANY INFORMATION
1.

What is the main line of businesses for Company?
Headquartered in India, Airtel is a leading provider of telecommunications services withover 491 Mn customers in 18 countries across Asia and Africa. The company ranks
amongst the top three mobile operators globally and its networks cover over two billion
people. Airtel is India’s largest integrated communications solutions provider and thesecond largest mobile operator in Africa. Airtel’s retail portfolio includes high speed
4G/4.5G mobile broadband, Airtel Xstream Fiber that provides speeds up to 1 Gbps withconvergence across linear and on-demand entertainment, streaming services spanningmusic and video, digital payments and financial services. For enterprise customers, Airtel
offers a wide range of solutions that includes secure connectivity, cloud and data centre
services, cyber security, Internet of Things (IoT), advertising technology and cloud based
communication.

2.

What is the address of the Registered Office of the Company?
The address of the registered office of the Company is Plot No. 16, Udyog Vihar, PhaseIV, Gurugram – 122015.

3.

What is the address of the Corporate Office of the Company?
The address of the corporate office of the Company is Bharti Crescent 1, Nelson Mandela
Road, Vasant Kunj, Phase – II, New Delhi – 110 070, India.

4.

What is the Corporate Identity Number of the Company?
The Corporate Identity Number of the company is L74899HR1995PLC095967

5.

Where is the Company listed?
The equity shares of the Company are listed on National Stock Exchange of India Limited(Script Code BHARTIARTL) and BSE Limited (Script Code 532454).
The Company has outstanding 1.50% foreign currency convertible bonds due 2025(‘FCCBs’) of USD 1,000 Mn at par, convertible into fully paid-up equity shares of facevalue of Rs 5/- each of the Company at an initial conversion price of Rs 534/- per equity
share, on or after February 27, 2020 and up to the close of business hours on February 7,
2025, at the option of the FCCB holders.
FCCBs are listed on Singapore Exchange Securities Trading Limited.

6.

Where can I obtain information on the company's subsidiaries and associatecompanies?
The details can be accessed from our website at https://www.airtel.in/aboutbharti/equity/results and is also available in the Annual Report of the Company.

7.

Where can I obtain the quarterly/annual financial results of the Company from?
The Company’s quarterly/annual financial information can be downloaded fromhttps://www.airtel.in/about-bharti/equity/results or from websites of the stock exchanges
viz https://www.nseindia.com/ and https://www.bseindia.com/. Alternatively, you may
also register at https://www.airtel.in/email-alert for receiving email alerts.

8.

What are the contact details for any query/ complaints?
Particulars
For queries related
to shareholding anddividend matters.

Contact Person
KFin Technologies
Limited, RTA

Contact details
Address: Karvy Selenium Tower
B, Plot number 31 & 32, Financial
District, Nanakramguda,
Serilingampally Mandal,
Hyderabad - 500032, India.
Email: einward.ris@kfintech.com
Toll Free No: 1800-3454-001

For Corporate
Governance,
investor grievanceother secretarial
related matters.

Mr. Pankaj Tewari,
Company Secretary

Email:
compliance.officer@bharti.in
Tel. No: +91 11 46666100

For IEPF related
matters.

For queries relating
to financial
statements andinvestor relations.

Mr. Rohit Krishan Puri,
Deputy Company
Secretary andCompliance Officer
Mr. Pankaj Tewari,
Nodal Officer
Mr. Rohit Krishan Puri,
Deputy Nodal Officer
Head - Investor
Relations

Email:
compliance.officer@bharti.in
Tel. No: +91 11 46666100

Email: ir@bharti.in
Tel. No: +91 11 46666100

SHAREHOLDERS RIGHTS
9.

What are my rights as a shareholder?
As the shareholder of Company, we seek to protect and facilitate you in exercising thefollowing rights:
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right to participate in, and to be sufficiently informed of, decisions concerning
fundamental corporate changes.
opportunity to participate effectively and vote in general shareholder meetings.
being informed of the rules, including voting procedures that govern generalshareholder meetings.
opportunity to ask questions to the board of directors, to place items on the agenda
of general meetings, and to propose resolutions, subject to reasonable limitations.
effective shareholder participation in key corporate governance decisions, such as
the nomination and election of members of board of directors.
exercise of ownership rights by all shareholders, including institutional investors.
adequate mechanism to address the grievances of the shareholders.
protection of minority shareholders from abusive actions by, or in the interest of,controlling shareholders acting either directly or indirectly, and effective means ofredress.

QUERIES RELATING TO TRANSFER OF SHARES
Please note that as per amended Regulation 40 of Securities and Exchange Board of India (Listing
Obligations and Disclosure Requirements) Regulations, 2015 (LODR) effective January 24th,
2022 read with SEBI circular no SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/8 dated 25th
January 2022, any request for transfer, transmission, issue of duplicate share certificates, claim
from unclaimed suspense account, renewal / exchange of securities certificate, endorsement,
sub-division / splitting of securities certificate, consolidation of securities certificates/folios,transposition has to be processed in dematerialized mode only.

QUERIES RELATING TO TRANSMISSION/ NOMINATION
10.

Why should I keep shares in joint name?
It is advisable to register shares in joint names in order to facilitate Succession.

11.

If the holding is in joint names and either of the holders is deceased, what is theprocedure for deletion of names?
For shares held in physical form, please submit a duly notarized copy of death certificateof the deceased holder along with the PAN and original share certificates. For shares heldin demat mode, please contact your depository participant.

12.

What is the procedure for transmission of shares?
As per SEBI circular no SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/65 dated 18th May
2022, the documents to be submitted in order to make a request for transmission of sharesis enclosed below as Annexure 1.

13.

Why is nomination useful?
Nomination makes it easier for the nominee to claim shares after death of shareholder ascompared to cases where there are no nominations. In case of death of shareholders,nominee gets the first right over the legal heirs/ beneficiary.

14.

What is the process for nomination?
As per provisions of the Companies Act, 2013, you (individual/joint holders) can makenominations by submitting duly filled in and signed nomination form in Form SH- 13.
Please contact your depository participant if you are holding shares in demat mode.
It is advisable to keep a copy of nomination form for your records.

15.

How can I Opt-out from Nomination?
You can submit duly filled declaration in Form ISR-3.

16.

How can I change the nomination?
You can simply submit duly filled in and signed Form SH-14 with the Company/ RTA.
Please contact your depository participant if you are holding shares in demat mode.

QUERIES RELATING TO DEMATERIALIZATION/ REMATERIALIZATION
17.

What are the benefits of dematerialization?
Dematerialisation is the process by which physical certificates of an investor are
converted to an equivalent number of shares in electronic form and credited into theinvestors account with his depository participant.

18.

What are the benefits of Dematerialisation of shares?
Shares held in Demat mode have several advantages and helps eliminate many problems
that investors have to face while dealing with shares. They minimize paperwork that is
involved with the ownership, trading, and transfer of shares. It facilitates fastertransactions and makes trade of shares extremely convenient. There are a wide range ofadvantages associated with a Demat account such as: Risk pertaining to physical certificates like theft, forgery and damage are eliminated Ease in portfolio monitoring

19.

How do I convert my paper/physical certificates into an electronic holding?
[Dematerialisation]
To dematerialize your holding, you should first have an account with a Depository
Participant (DP) of your choice. You may then hand over to your DP, the certificates alongwith the 'Dematerialisation Request Form' (DRF). Only the shares registered in your namecan be submitted for dematerialization. Your DP will then send the DRF and thecertificates to the RTA of the Company, and an electronic request will also be sent throughthe NSDL/CDSL network reconfirming the same. The RTA will verify the documents andif found in order, the dematerialization request will be confirmed to NSDL/CDSL who willin turn inform your DP. In the books of the Company, your folio with RTA will be debitedand the account of NSDL/CDSL will be credited in respect of such dematerialized shares.
NSDL/CDSL in their electronic records will credit the account of your DP who will thencredit your account with the number of shares that have been dematerialized and theshares will thereafter be held in electronic form. This process would take approximately
15-20 days.

20.

Can I pledge the shares held in demat mode?
Yes, shares held in demat mode can be pledged.

21.

What is Rematerialisation?
It is the processes through which shares held in demat mode are converted into physicalform in the form of share certificate(s).

22.

How can I reconvert my electronic holdings into paper form? (Rematerialisation)
You can choose to reconvert his electronic holding into physical form at any time throughhis DP. On receipt of the rematerialisation request along with the 'Remat Request Form'(RRF) the Company will issue fresh certificates.

QUERIES RELATING TO DIVIDEND & SHARES
Important note: In order to avoid fraudulent encashment of dividend warrants, it is advised thatthe shareholders get their bank accounts details updated with the Company/ RTA/ DPs. This
will help the Company to directly transfer the funds in the bank account of shareholders. The
process for change/updation of bank account is provided in point 28 of the FAQs.
23.

I have not received the dividend or the dividend warrant/demand draft is
expired/lost. How can I claim the dividend?
Dividend once declared is wire transferred to shareholders’ account within 30 days if thebank account is registered with the Company/ RTA/ DPs. In case the Company does nothave bank account details of shareholders, there is discrepancies in the bank account, or
the wire transfer is rejected for any reason, the Company sends a demand draft /dividend
warrant to the registered address of the shareholder.
If you have not received the dividend, please write to RTA/Company by providing yourfolio no/ DP ID & Client ID along with details of dividend not received. The RTA/Company
will either wire transfer or issue a demand draft in your favour, in case the dividend is
unclaimed.
If the demand draft/dividend warrant is expired, please submit the original copy of demand
draft/ dividend warrant to Company/ RTA. The Company/RTA will issue you a fresh
demand draft.
For lost demand draft/dividend warrant, we generally request the shareholders to wait
until the validity period of the demand draft/dividend warrant. In case the demand draft/
dividend warrant is still unclaimed, and the shareholder is unable to trace the original
demand draft/dividend warrant, we issue fresh demand draft/dividend warrant or wiretransfer the money upon receiving the request from shareholders.

24.

I have not received dividend for past years, how can I claim the dividend?
The shareholders may note that the unclaimed/unpaid dividend for upto sevenconsecutive years are required to be transferred to Investor Education Protection Fundas per mandate of Companies Act, 2013. Further, if the dividends for all the sevenconsecutive years are unclaimed or unpaid, the Company is also mandated to transfer
the corresponding shares to Investor Education Protection Fund. If you have not claimed
your dividend/ or your dividend is unpaid for more than seven years, the dividend and theshares are likely to have been transferred to Investor Education Protection Fund. We
request you to kindly submit a request to RTA/Company, basis which the RTA/Company
will share the list of documents to be submitted. After due verification of documents, theCompany will issue you a entitlement letter which is required to be submitted while
submitting your claim for shares and dividend by duly filling in Form IEPF-5 available on
website www.iepf.gov.in. The duly self-attested Form IEPF-5 and supporting documents
in original are required to be submitted to Company’s Nodal Officer.
You may follow the process stated in point 23 above, if your unclaimed/unpaid dividend
has not crossed the aforesaid timelines. You can also check for unclaimed/unpaid
dividend details at Company’s website at https://www.airtel.in/about-bharti/equity/shares.

25.

Why were my shares transferred to Investor Education and Protection Fund? How
can I claim back my shares?
As per section 124(6) of the Companies Act, 2013 and Investor Education andProtection Fund Authority (Accounting, Audit, Transfer and Refund) Rules, 2016, as
amended, all shares in respect of which dividend has not been paid or claimed for sevenconsecutive years or more shall be transferred by the company in the name of IEPF.

Shareholders whose shares are transferred to IEPF, may claim the shares from the
IEPF by following the procedure specified below:--

Claimant(s) to file an application to the Nodal Office of the Company alongwith
relevant supporting documents requesting for an entitlement letter.
Company to issue an entitlement letter to the Claimant after verification of
documents within 30 days.
Claimant to claim dividend amount and/ or shares by submitting a web Form IEPF-5
on www.iepf.gov.in.
Claimant to submit print outs of self-attested Form IEPF-5 along with otherdocuments to the Nodal Officer of the Company at its registered office for verificationof the claim.
Company to send the verification report to IEPF Authority within 15 days of receipt of
the claim.
IEPF Authority to examine completeness of documents transferred.
IEPF Authority to transfer shares and refund amount through electronic mode.

The detailed FAQs w.r.t. the process for claim of shares from IEPF are available on
https://www.iepf.gov.in/content/iepf/global/master/Home/HelpAndFAQs/faqs-for-claimants.html.

QUERIES RELATING TO DUPLICATE SHARES.

26.

I have lost the share certificate and wish to get a duplicate share certificate.
As per SEBI circular no SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/70 dated May 25th,
2022, following documents are required to be submitted in order to make a request for issueof duplicate:Copy of FIR including e-FIR/Police complaint (Only if the value of shares exceeds Rs
5 lakh on the date of submission of application)
Issuance of advertisement regarding loss of securities in a widely circulated newspaper(Only if the value of shares exceeds Rs 5 lakh on the date of submission of application)
Submission of Affidavit as per Form A and Indemnity bond as per Form B.
Duly filled up Form ISR-4

The Format of ISR-4 and other documents is available of the Company’s website for readyreference.
The RTA/Company shall then verify and process the request and issue a Letter ofConfirmation to the shareholder within 30 days of receipt of the request.
27.

My share certificate is torn/mutilated and wish to get a duplicate share certificate.
Please submit the original copy of share certificate along with a request for issuance of
duplicate shares with the Company/RTA. The Company/RTA will issue Letter ofConfirmation which needs to be submitted to your Depository Participant for
dematerialisation.

MISCELLANEOUS QUERIES
28.

What is the process to Register / Change / Update my PAN, KYC, Bank details, Mobile
number, E-mail Id, Signature?
For shareholders holding shares in physical form, as per SEBI circular no
SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021 below forms
are required to be submitted to our RTA:

1. Form- ISR-1 Register/ Change PAN and KYC Details. The documents to be submitted
for each case is provided in Form ISR-1
2. Form- ISR-2- Confirmation of signature of securities holder by Bank.
The above forms are available on Company’s website for your ready reference.
For shares held in demat mode, we request you to kindly check with your depository
participant.
Please note that you can have only one address registered against your folio number.
29.

How can I split or consolidate my shares certificate?
Please note that as per amended Regulation 40 of Securities and Exchange Board ofIndia (Listing Obligations and Disclosure Requirements) Regulations, 2015 (LODR)
effective
January
24th,
2022
read
with
SEBI
Circularno
SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/8 dated 25th January 2022, for any
request for split and consolidation, the RTA/Company is mandatorily required to issue a
Letter of Confirmation for dematerialisation. Therefore, you will not be able to get yourshares consolidated or split.

30.

What is Green Initiative? Why should I register for the same?
The Companies Act, 2013 and LODR, permits the Company to send the copy of Annual
Reports and other communication to shareholders through electronic mode. This helps
the companies to reduce its carbon foot prints by reducing the use of paper.
You can be part of the initiative if you have registered your email id with theCompany/RTA/DP. We urge you to register your email ids and opt for receiving the copiesof Annual Report and other documents through electronic mode.
If you are holding shares in physical mode, please send a duly signed request letter toCompany mentioning your email id.
If you are holding shares in demat mode, we request you to reach out to your depository
participant.

31.

What are the timelines for processing shareholder request?
The timelines for processing shareholder request are provided below:
Sr.
No.

Nature of Service

Expected Timelines(number of days)A
1

Investor Service Request:
Processing of transmission request

21

2
3
4

Processing of issue of duplicate security certificate request
Processing of dematerialization request
Processing of remat request

30
15
30

5
6

Processing of Transposition request
I.
Processing of request for change in / up-dation ofa. Name

15

II.

30

b. Signature

30

c. Nomination

30

d. Contact details (Address, E-mail and Mobile no.)e. Bank account details

15
15

Processing of request for Up-dation of PAN

15

7

Processing of Re-validation of dividend / interest / redemption

15

instruments and sending the remittance request files to thebank / Company
B
1
C
1

Grievance Redressal
Providing response to the inquiries of the investors andRedressal of Grievance

30

Other Operational activities
Intimation
regarding
distribution
benefits(dividend, bonus, stock Split)
a. E-mail communicationb. Physical communicationofcorporate
1530Disclaimer: Contents of FAQs should not be construed as professional / legal advice. Readers/ Shareholders should takespecific advice from a qualified professional when dealing with specific situations. Without the prior permission of Bharti Airtel
Limited, FAQs or content thereof or reference to it should not be made in any documentation or correspondences. We make nowarranty of any kind with respect to the subject matter included herein. The Company shall each have no responsibility for any
act, error or omission, whether such acts, errors or omissions result from negligence, accident or any other cause.

Annexure A- Documents to be submitted for transmission.
Sole holder
deceased &nomination
registered
Annexure C/ISR-5

Sole holder
deceased &nomination notregistered
Annexure C/ISR-5✓✓

Self-attested copy of Permanent AccountNumber Card of thenominee(s)/claimant(s)/legalheir(s)issued by the Income Tax Department✓✓

Copy of Birth Certificate (in case thenominee/claimant/legal heir is a minor)
KYC* of the Claimant Guardian (in case of
nominee /claimant being a minor / ofunsound mind).

✓

✓

✓

✓

✓
NA

✓
✓

NA

✓

NA

✓

Sr.
No
.

Documents required for transmission

1.
2.

Transmission Request Form
Original death certificate or Copy of deathcertificate attested by a notarypublic/gazetteofficer or copy of the deathcertificate attestedbythenominee(s)/claimant(s)/legal heir(s), subject
to verification with original by the RTA/Listed
Issuer

3.

4.
5.

6.
7.

8.

9.

*If not KYC compliant
Original security certificate(s)Notarized affidavit from all legal heir(s)madeon non-judicial stamp paper of appropriate
value on identity and claim of ownership, as
per the format provided in Annexure D.
In case the legal heir(s)/claimant(s) are
named in the Succession Certificate or
Probate of Will or Will or Letter of
Administration or Legal HeirshipCertificate (orits equivalent certificate), instead of the
document mentioned in point 7 above, anAffidavit from such legal heir(s)/claimant(s),duly Notarised and as per the format
provided in Annexure D, shall be sufficient.
Copy of any of the following documents:(a) Succession certificate; or(b) Probate of Will; or(c) Will, along with a notarized indemnity bondfrom the legal heir(s)/claimant(s) to whom
the securities are transmitted, as per theformat specified provided in Annexure E;or(d) Letter of Administration; or(e) Court Decree; or(f) Legal Heirship Certificate or its equivalent,along with (i) a notarized indemnity bondfrom the legal heir (s)/claimant(s) to whom
the securities are transmitted, as pertheformat specified providedinAnnexure E and (ii) No Objection from all
the non- claimants, duly attested by anotary public or by a gazetted officer as
per the format provided in Annexure F.

10.

The document should be Attested by the legalheir(s)/claimant(s) subject to verification withthe original or duly attested by a notary public
or by a Gazetted officer.
For cases where the value of securities is up
to rupees five lakhs per listed entity as on thedateofsubmissionofcompletedocumentation in case of securities held inphysical mode and up to rupees fifteen lakhs
per beneficial owner in case of securities heldin dematerialized mode, instead of and where
the documentsmentioned in point 9 above arenotavailable, the following documents may besubmitted;(i) no objection certificate from all legal
heirs(s), as per the format provided in
Annexure F, or copy of family settlement
deed executed by all the legal heirs, duly
attested by a notary public or by a gazetted
officer; and(ii) notarized indemnity bond made on nonjudicial stamp paper of appropriate value,
indemnifying
the
Share
Transfer
Agent/listed entity, in as per the format
provided in Annexure E.

NA

The Annexures stated in above table are available on Company’s website for your ready reference.

✓