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Overseas Report
Field Survey in Viet Nam, Vol.2【Following up on the results of KITA/JICA training course】

At the meeting in former participant Mr. Son's office1) Surveyor

At the meeting in former participant Ms. Nhung 's office: Dr. Masakatsu UENO,
Vice President of KITA
(Executive Director of Training Division)

2) Former Participants: Mr. Son (Viet Nam: Hanoi)
Ms. Nhung (Viet Nam: Hanoi)

April 20th, 2014Training Division
Kitakyushu International Techno-cooperative Association

[The KITA Training Brand]◆ Comprehensive grasp of local needs◆ Providing solutions ◆ Building win-win relationships-We introduce how former participants playing an active role in their homeland ofViet Nam are profiting from their training after completing their JICA/KITA
technical training course This issue of Overseas Reports covers the current situation of Mr. Son and Ms. Nhung, who came from
Viet Nam to participate in last year's technical training course (FY2013). KITA Vice-President Ueno
(Executive Director of Training Division) made a business trip to Viet Nam (from March 24 to 29,2014) and visited former participants there. This is the latest information gleaned from meetings about
the results of their technical training.
Mr. Son・Mr.DINH Xuan Son
・Director of TECHNOKOM JSC.
・Participated in JICA/KITA
training in July, 2013
KITA 技術研修に参加

1. Introduction of former participants
Hanoi

China

Hue
Danang

Hoi AnThailand

Siem Reap

Cambodia

Dr. Ueno
Vice President of KITA
(Executive Director of Training Division)

Ms. Nhung・Ms.DUONG Thi Tuyet Nhung
・President of Eco Viet Nam
Limited Company・Participated in JICA/KITA
training in July, 2013

Viet Nam
Nha Trang

Ho Chi Minh

They met in Hanoi

2. Details about the JICA/KITA technical training course they attended(1) Course Name:

Practical corporate management for productivity in supporting industry (A)(2) Course Leader:

Tadashi MIYAMOTO(3) Training Period:

July 23, 2013 to August 3, 2013

(4) Number of Participants: 6
A memorial group photo taken at the closing ceremony

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3. Meetings and factory tours with former participants3-1) Report on the results of Mr. Son's technical training
・Company name・・・・・・・TECHNOKOM JSC.
・Job title・・・・・・・・・・Director・Main products ・・・・・・・Motorbike parts (Approx. 120 kinds)
・Founded ・・・・・・・・・October 2010
・Participation in the JICA/KITA technical training course・・・July 2013
【Action after returning to Viet Nam】
1) Repeatedly gathered together workplace leaders for discussions.
1. Boosted competitiveness 2. Reduced costs 3. Boosted productivity
4. Improved workplace environment2) He created a 5S department and made weekly inspection tours.
The 5S are the foundation and bedrock of production control. A house cannot be built on sand.
3) He changed the color of caps in each work station to deepen employee awareness of theirallotted role.
4) He received guidance from a local SV (senior volunteer).
【Results】
1) Reduction of Defect Rate
Phase

Defect Rate

January 2013

280ppm (0.028％)

July 2013
October 2013

＝Training Period＝April 2014

Defect Rate(ppm)
300

Defect rate wasdrastically reduced

20050ppm (0.005%)
Target Value：30ppm

100

JICA Training0January

JulyOctober2) The company came third out of ten suppliers in 2013.
(It was highly rated for quality and delivery times.)
3) The awareness that "it is the customer who pays our wages" became firmly established.
[Inside the factory][Inside the factory]

A carefully cleaned and tidied metal die
storeroom. The result of 5S activities

Polishing motorbike parts2

[The KITA Training Brand]◆ Comprehensive grasp of local needs◆ Providing solutions ◆ Building win-win relationships3-2) Report on the results of Ms. Nhung’s training・Company name・・・・・・Eco Viet Nam Company Limited
・Job title・・・・・・・・・President
・Main products・・ 1. Parts for vacuum cleaners (pipes manufactured from 0.5 mm thick plate)
2. Motor core (made by punching electromagnetic steel plate with a press machine)
3. Drum cans・Participation in the JICA/KITA technical training course・・・July 2013

【Action after returning to Viet Nam】
1) She has implemented in her company the "problem solving via input from everyone"that she learned in her training, and told the employees that it is up to them whether they are "theonly one, or just another company".
2) She enforced 'kaizen (continuous improvement)' and disseminated a cost-cutting mentality.

【Results】
1) Reduction of Defect Rate

Defect Rate (pipes)
(%)

Phase

Defect Rate

Before the training

50％

July 2013
After the training＝Training Period＝Target value

20%
below 10%2) A slit line is scheduled to be introduced in 2015.
(Aggressive investment)[Inside the factory]

60504030
20
100

Defect rate wasdrastically reduced

JICA Training

Beforethe training

July

Afterthe training[Inside the factory]

Welded pipes awaiting shipment. These will be usedas suction pipes for vacuum cleaners.

A recently installed press. Its uses include die cutting
electromagnetic materials

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4. Vice-President Ueno's impressions after the meetings
I was able to meet in Viet Nam and interview Mr. Son and Ms. Nhung, who came to theJICA/KITA technical training course last July.
I visited the factories where they work and was thrilled to be able to confirm that bothcompanies are producing remarkable results from ‘the enforcement of the 5S, elimination ofwastefulness, and improved quality’.
I think that following four points were major factors in why these two participants achieved
such remarkable results.
1. The choice of participant (the president and a person with managerial responsibilities
came to Japan for the training)
2. The curriculum of the technical training course focused on 'practical learning' so there
was an emphasis on factory tours (personal experience).
3. Japanese-style management and human resource training made a big impression onthem.
4. They received practical guidance from SV (senior volunteers) in Viet Nam.

A dinner party hosted by the former participants(on March 28, the evening before Vice-President Ueno’s
return to Japan)

This time Dr. Ueno's schedule only permitted him to visit two companies but the participants all coordinatedamongst themselves to hold a dinner party for him. Here are the former participants who attended the dinner party.
On the left, from the front: Ms. Lien, Ms. Nhung, Mr. Chien. On the right, from the front: Ms. Ga (the interpreter),Vice President Ueno, Mr. Son

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[The KITA Training Brand]◆ Comprehensive grasp of local needs◆ Providing solutions ◆ Building win-win relationships

5. Overall concept of the technical training course held in 2013
【Practical corporate management for productivity in supporting industry (A)】Overall Goal
To boost VCCI support performance, boost the productivity of SV assisted companies and to contribute to Viet
Nam's sustainable economic growth via the productivity boosting and quality control techniques acquired from thiscourse.

Program Objective
The drafting and proposal of plans to introduce technology for a low carbon society basedon the content of the training

Module Output 1

Module Output 2

Module Output 3

Module Output 4

Detectunreasonablenessand wastefulness atthe production siteand suggest
solutions.

Detect quality
issues occurring at
the production siteand suggest
solutions.

Suggest comprehensive
strategies to improve
production via
production control
procedures in thefactory.

Specifically develop
the IAS theme they
have brought, andcomplete an effective
Action Plan for it.

・QCC
・Quality control
basics・Production control
・Visualization of the
production status
・3M productivity
・Corporate reformprocedures

・IAS challenges
・Policy discussion
aimed at solutions
・Action Plan initial
evaluation andcompletion

・5S
・IE basics

Gain an understanding of the actual situation in Japanese companies.
From field trips and on-site lectures, gain an understanding of actual activities
in Japanese companies to boost productivity and improve quality.

Training in Japan
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6. Memories of the training course
Photo Album of JICA/KITA Training Course

6（From July to August, 2013）