Smart Photo Sensor
SPS02
Instruction Manual

Thank you for purchasing our product.
Before using this product, Please read through this instruction manual
carefully in order to use this product correctly and safely.
After reading, keep this instruction manual handy so that you can refer to,whenever you need it.

Information contained in this document is subject to change without prior notice.

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Contents
Safety Precautions ................................................................................................................................... 1
General Handing ....................................................................................................................................... 2
RESTRICTION FOR USE .......................................................................................................................... 6
CASES FOR INDEMNITY (LIMITED WARRANTY) ................................................................................. 7
Notes on using this product ................................................................................................................... 8
1

Overview .......................................................................................................................................... 11

2

Product Configuration .................................................................................................................... 11

3

Option ............................................................................................................................................... 12

4

Name of all parts ............................................................................................................................. 13

5

Connection Example ...................................................................................................................... 14

6

Wiring ............................................................................................................................................... 16

7

Input and Output Circuit................................................................................................................. 17

8

Application Example....................................................................................................................... 18

9Specifications .................................................................................................................................. 18

10 Related Materials ............................................................................................................................ 20
11 Dimensions ...................................................................................................................................... 21
12 Spectral Response Example.......................................................................................................... 23
13 Warranty Rules ................................................................................................................................ 24
14 Repair ............................................................................................................................................... 25

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Safety Precautions
Before using this product, read these safety precautions carefully. Important information is shown in thisInstruction Manual to protect users from bodily injuries and property damages, and to enable them to
use the product safely and correctly.
Please be sure to thoroughly understand the meanings of the following signs and symbols before
reading the main text that follow, and observe the instructions given herein.

[Definition of Safety Signs]
Safety Signs

Description

WARNING

Indicates a potentially hazardous situation that may result in death or serious
injury (*1) in the event of improper handling.

CAUTION

Indicates a potentially hazardous situation that may result in light to moderate
injuries (*2) or only in property damage (*3)in the event of improper handling.

Notes *1: “Serious injury” refers to cases of loss of eyesight, wounds, burns (high or low
temperature), electric shock, broken bones, poisoning, etc., which leave after-effects
or which require hospitalization or a long period of outpatient treatment of cure.
*2: "Light to moderate injuries" refers to injuries, burns, electric shock etc. that do not
require hospitalization or long-term treatment.
*3: "Property damage" refers to cases of extensive damage involving damage tobuildings, equipment, farm animals, pet animals and other belongings.
[Explanation of Safety Symbols]
Safety Symbols

Description

PROHIBITED

This sign indicates PROHIBITION (Do not).
The content of prohibition is shown by a picture or words beside the symbol.

MANDATORYThis sign indicates MANDATORY ACTION (You are required to do).
The content of action is shown by a picture or words beside the symbol.

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http://www.toshiba-teli.co.jp/en/General Handing

WARNING

Unplug Stop operation immediately when any abnormality or defect occurs.
If abnormal conditions are present, such as smoke, a burning smell, ingress ofwater or foreign matter, or if the equipment is dropped or malfunctions, fire orelectric shock may result.
Be always sure to disconnect the power cable from the wall socket at once andcontact your dealer.
 Do not use the equipment in locations subject to water splashes.
Otherwise, fire or electric shock may result.

Do not get wet

 Do not disassemble, repair, or modify the equipment.
Otherwise, fire or electric shock may result.
For internal repair, inspection, or cleaning, contact your sales representative.
Do not get wet

 Do not place anything on the equipment.
If metallic objects, liquid, or other foreign matter enters the equipment, fire orelectric shock may result.
Avoid

 Do not install the equipment in an unstable or inclined location or locations
subject to vibration or impact.
Otherwise, the equipment may topple over and cause personal injury.
Avoid

 During an electrical storm, do not touch the power cable and theconnection cable.
Otherwise, an electric shock may result.
Do not touch

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http://www.toshiba-teli.co.jp/en/ Use the specified voltage.
Use of an unspecified voltage may result in fire or electric shock.
Instruction

Avoid

 Do not be handled roughly, damaged, fabricated, bent forcefully, pulled,
twisted, bundled, placed under heavy objects or heated the power cableand the connection cable.
Otherwise, fire or electric shock may result.

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CAUTION

Instruction

Avoid

Avoid

 Observe the following when installing the equipment:·Do not cover the equipment with a cloth, etc.
·Do not place the equipment in a narrow location where heat is likely toaccumulate.
Otherwise, heat will accumulate inside the equipment, possibly resulting in a fire.
 Do not place the equipment in locations subject to high moisture, oil fumes,
steam, or dust.
Otherwise, fire or electric shock may result.
 Do not install the equipment in locations exposed to direct sunlight or
humidity.
Otherwise, the internal temperature of the equipment will rise, which may cause afire.

 Use only specified the power cable and the connection cables.
Otherwise, fire or electric shock may result.
Instruction

 Do not give strong impact against the equipment.
It may cause the trouble.
Avoid

Instruction

Avoid When performing connection, turn off power.
When connecting the power cable and the connection cable, turn off theequipment power.
Otherwise, fire or electric shock may result.
 Do not expose this product head to any intensive light (such as direct
sunlight).
Otherwise, its inner image pickup device might get damaged.

 Avoid short-circuiting signal output.
Otherwise, a malfunction may occur.
Avoid

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AvoidInstruction

 Avoid giving a strong shock against the product body.
It might cause a breakdown or damage. If the product is used in a system where
its connector is subjected to strong repetitive shocks, its connector is possible tobreak down. If you intend to use the product in such a situation, if possible,
bundle and fix a cable in the place near the product, and do not transmit a shockto the connector.
 Contact your sales representative to request periodic inspection andcleaning (every approx five years).
Accumulation of dust inside the equipment may result in fire or electric shock.
For inspection and cleaning costs, contact your sales representative.

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RESTRICTION FOR USE
 Should the equipment be used in the following conditions or environments, give consideration tosafety measures and inform us of such usage:
1. Use of the equipment in the conditions or environment contrary to those specified, or use
outdoors.
2. Use of the equipment in applications expected to cause potential hazard to people or property,
which require special safety measures to be adopted.
 This product can be used under diverse operating conditions. Determination of applicability ofequipment or devices concerned shall be determined after analysis or testing as necessary by thedesigner of such equipment or devices, or personnel related to the specifications. Such designer or
personnel shall assure the performance and safety of the equipment or devices.
 This product is not designed or manufactured to be used for control of equipment directly concernedwith human life (*1) or equipment relating to maintenance of public services/functions involving factorsof safety (*2). Therefore, the product shall not be used for such applications.
(*1) : Equipment directly concerned with human life refers to.
- Medical equipment such as life-support systems, equipment for operating theaters.
- Exhaust control equipment for exhaust gases such as toxic fumes or smoke.
- Equipment mandatory to be installed by various laws and regulations such as the Fire Act or
Building Standard Law.
- Equipment related to the above.
(*2) : Equipment relating to maintenance of public services/functions involving factors of safety
refers to.
- Traffic control systems for air transportation, railways, roads, or marine transportation.
- Equipment for nuclear power generation- Equipment related to the above

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http://www.toshiba-teli.co.jp/en/CASES FOR INDEMNITY (LIMITED WARRANTY)
We shall be exempted from taking responsibility and held harmless for damage or losses incurred by theuser in the following cases.
 In the case damage or losses are caused by natural disasters, such as an earthquake and thunder,
fire, or other acts of God, acts by a third party, deliberate or accidental misuse by the user, or use
under extreme operating conditions.
 In the case of indirect, additional, consequential damages (loss of business interests, suspension ofbusiness activities) are incurred as result of malfunction or non-function of the equipment, we shall be
exempted from responsibility for such damages.
Also, in the case damage or losses are caused by an application using with this product.
 In the case damage or losses are caused by failure to observe the information contained in the
instructions in this instruction manual and specifications.
 In the case damage or losses are caused by use contrary to the instructions in this instruction manualand specifications.
 In the case damage or losses are caused by malfunction or other problems resulting from unintended
use of equipment or software etc. that are not specified.
 Expenses we bear on this product shall be limited to the individual price of the product.
 The item that is not described in specifications of this product is out of the guarantee.
 The case of damages or losses which are caused by incorrect connection of the cable is out of theguarantee.

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http://www.toshiba-teli.co.jp/en/Notes on using this product Handle carefully
Do not drop the equipment or allow it to be subject to strong impact or vibration, as such action may
cause malfunctions. Further, do not damage the connection cable, since this may cause wire
breakage.
 Environmental operating conditions
Do not use the product in locations where the ambient temperature or humidity exceeds the
specifications. Otherwise, internal components may be adversely affected. In particular, do not use theproduct in areas exposed to direct sunlight. Moreover, during shooting under high temperatures, whitespots (noise) may be produced, depending on the subject or product conditions (such as increasedgain). However, such phenomena are not malfunctions.
 This product can be used under various conditions, please be sure to test operation under thecondition and the environment you use.
 Check a combination with the lens
Depending on the lens and lighting you use, an image is reflected as a ghost in the imaging area.
However, this is not because of a fault of the product. In addition, depending on the lens you use, theperformance of the product may not be brought out fully due to deterioration in resolution andbrightness in the peripheral area, aberration and others. Be sure to check a combination with the
product by using the lens and lightning you actually use. When installing a lens in the product, makesure carefully that it is not tilted. In addition, use a mounting screw free from defects and dirt.
Otherwise, the lens etc. may be unable to be removed.
 Do not expose the product's image-pickup-plane to sunlight or other intense light directly
Its inner CMOS (Complementary Metal-Oxide Semiconductor) sensor might be damaged.
 Occurrence of noise on the screen
If an intense magnetic or electromagnetic field is generated near the product or connection cable,
noise may be generated on the screen. If this occurs, move the product or the cable.
 Handling of the protective tape
If the product is not in use, affix the protective tape to the product to protect the CMOS sensor.
 If the equipment is not to be used for a long duration
Turn off power to the product for safety.

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http://www.toshiba-teli.co.jp/en/ Maintenance
Turn off power to the equipment and wipe it with a dry cloth.
If it becomes severely contaminated, gently wipe the affected areas with a soft cloth dampened withdiluted neutral detergent. Never use alcohol, benzene, thinner, or other chemicals because suchchemicals may damage or discolor the paint and indications.
If the image pickup surface becomes dusty, contaminated, or scratched, consult your sales
representative.
 Disposal
When disposing of the product, it may be necessary to disassemble it into separate parts, inaccordance with the laws and regulations of your country and/or municipality concerning
environmental contamination.
This product is marked this symbol to subject to EU Waste Electrical & Electronic Equipment (WEEE)
directive.
Following information is only for EU-member states:
The use of the symbol indicates that this product may not be treated as household
waste. By ensuring this product is disposed of correctly, you will help prevent potential
negative consequences for the environment and human health, which could otherwise
be caused by inappropriate waste handling of this product. For more detailed
information about the take-back and recycling of this product, please contact yoursupplier where you purchased the product.

“This symbol is applicable for EU member states only”

This equipment has been tested and found to comply with the limits for a class A digital device,pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when theequipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and usedin accordance with the instruction manual, may cause harmful interference to radio communication.
Operation of this equipment in a residential area is likely to cause harmful interference in which casethe user will be require to correct the interference at his own expense.

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10
中华人民共和国
环保使用期限环保使用期限标识，是根据电子信息产品污染控制管理办法以及，电子
信息产品污染控制标识要求(SJ/T11364-2014)、电子信息产品环保使用
期限通则，制定的适用于中国境内销售的电子信息产品的标识。
电子信息产品只要按照安全及使用说明内容，正常使用情况下，从生产
月期算起，在此期限内，产品中含有的有毒有害物质不致发生外泄或突变，不致对环境造成严重污染或对其人身、财产造成严重损害。
产品正常使用后，要废弃在环保使用年限内或者刚到年限的产品时，请
根据国家标准采取适当的方法进行处置。
另外，此期限不同于质量/功能的保证期限。
The Mark and Information are applicable for People's Republic ofChina only.

＜产品中有毒有害物质或元素的名称及含量＞
有毒有害物质或元素
部件名称
六价铬
多溴联苯
多溴二苯醚
铅(Pb)
汞(Hg)
镉(Cd)
(Cr(VI))(PBB)(PBDE)
相机本体
×
○
○
○
○
○
「本表格依据SJ/T 11364的规定编制」○：表示该有毒有害物质在该部件所有均质材料中的含量均在电子信息产品中有毒有害物质的限
量要求标准规定的限量要求(GB/T26572)以下
×：表示该有毒有害物质至少在该部件的某一均质材料中的含量超出电子信息产品中有毒有害物
质的限量要求标准规定的限量要求(GB/T26572)
This information is applicable for People's Republic of China only.
リサイクルに関する情報（包装物）
有关再利用的信息(包装物)
Information on recycling of wrapping composition
内部緩衝材料・袋内部缓冲材料·袋Internal buffer materials・Bag
紙

纸
Paper

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1 Overview
A Smart Photo Sensor is ultra-compact and contains high-speed image processing system. A device
that can construct an image system by one chip is used in this sensor. It is capable to high-speed
process the image because of preprocessing in the device, and it is also capable to determine a resultthat a former photoelectric sensor was incapable to.
An interface supplies GPIO, USB and RS-232, and it is possible to embed them in various uses. GPIO isused for determining the permission for the result of preprocessing, and USB is used for changing theparameters and the image transfer. RS-232 is prepared for recognition of the object position and PLC
transmission.
It is possible to choose a suitable application and embed it according to conditions of use such as theenvironment, the object and the result of preprocessing. As for application development, Visual Architect(optional) with user-friendly and graphical programming environment is prepared and the customers canarrange it.
The Smart Photo Sensor is the most ideal for a customer who requests a scene that the former
photoelectric sensor was incapable to determine or simple preprocess that does not require high-quality
image processing system.
The Smart Photo Sensor supports RoHS restricting of the use of certain Hazardous Substances inelectrical and electronic equipment.

2 Product Configuration
 SPS02 body×1
 Manual×1
 S-Mount Adapter×1

 Lens Locking Ring×1

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3 Option
 Development Environment Visual Architect USB cable (TypeA – microB) Various of S-Mount Lens
Contact your dealer / distributor for details.
 Extension Tube for S-Mount Lens

L=5mm×1

L=10mm×1

L=15mm×1

L=20mm×1

 LED Lamp

 Power Supply for LED Lamp

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4 Name of all parts

(2)
(1)

(3)

(4)

(1)Lens Mount
Attach the lens or the lens adapter according to the purpose of use.
(2)Micro-USB Type B Receptacle
Connector receptacle to connect with USB cable.
This port operates at USB2.0 high speed.
You can also transfer the image or set up parameter in real time via USB.
(3)LED Signal Light
・STA0（Red）

When setting “RED LED” block in Visual Architect, you can link LED
display to any event.

・STA1（Green）

When setting “Green LED” block in Visual Architect, you can link
LED display to any event.

・PWR（Orange）

When you turn on power, it lights up.

(4)I/O cable for the power supply
Direct cable for power and input / output signal, when stand-alone is operating, use this cable only.

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5 Connection Example
 In the case of connect an I/O cable for the power supply to a terminal block.
SPS02

Terminal BlockBlue ( 0V )Brown ( DC12-24V )Black ( OUT0 )White ( OUT1 )Pink ( IN0 )Orange ( IN1 )Purple ( RS-232 0V )Red ( RS-232 TXD )Yellow ( RS-232 RXD )I/O Cable

Shield In the case of connect an I/O cable for the power supply and a USB cable to a terminal block.
SPS02

B

USB2.0 Cable( Micro B )( Standard A )Terminal BlockBlue ( 0V )Brown ( DC12-24V )Host ( PC etc. )Black ( OUT0 )White ( OUT1 )I/O Cable

Pink ( IN0 )Orange ( IN1 )Purple ( RS-232 0V )Red ( RS-232 TXD )Yellow ( RS-232 RXD )ShieldD4213658E
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http://www.toshiba-teli.co.jp/en/ Example : RS-232 signals connection directly to the host
SPS02
Red ( RS-232 TXD )Yellow ( RS-232 RXD )Purple ( RS-232 0V )

1

DCD

2

RxD

3

TxD

4

DTR

5

GND

6

DSR

7

RTS

8

CTS

9

RI

Host ( PC etc. )I/O Cable

 Example : RS-232 signals connection to the host with commercial cable and connector
SPS02
赤 ( RS-232 TXD )黄 ( RS-232 RXD )紫 ( RS-232 0V )I/O Cable

1

1

DCD

2

2

RxD

3

3

TxD

4

4

DTR

5

5

GND

6

6

DSR

7

7

RTS

8

8

CTS

9

9

RI

Connector

Cable

Host ( PC etc. )Notes on Connection:
・ Please confirm the power supply of this product off when wiring of an I/O cable for the power supply. It causes thebreakdown.
・ When wiring of an I/O cable for the power supply, please confirm the combination of color and signal name carefully to
avoid a wrong connection. It causes the breakdown.
・ In the case that USB Cable is long or thin, input voltage may not satisfy specifications of the power supply voltage ofthis product by voltage drop. Please confirm it before use.
・ Lost packets may occur by an electrical characteristic of the transmission line of using USB devices (USB Cable,
Interface Card)

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6 Wiring
The tip of an I/O cable for the power supply is scattering. Please wire it with a terminal block or aconnector.

Blue（0V)
Brown（DC12-24V)
Black（OUT0)White（OUT1)
Pink（IN0)
Orange（IN1)
Purple（RS-232 0V)
Red（RS-232 TXD)
Yellow（RS-232 RXD)
ShieldColor

Signal Name

Function

Size

Blue

0V

AWG26

Brown

DC12-24V

Black
White
Pink
OrangePurpleRed
Yellow
－

OUT0
OUT1
IN0
IN1
RS-232 0V
RS-232 TXD
RS-232 RXD
ShieldGND of the external power supply
GND of the I/O Signal
External Power Supply
DC12～24V
Signal Output
Signal Output
Signal Input
Signal Input
GND of the RS-232
TXD of the RS-232
RXD of the RS-232
Shield of the cable

Cable length
1[m]Bend Radius[Minimum]
44[mm]

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7 Input and Output Circuit
7-1

Output Circuit

7-2

Overcurrent
protection circuit

Main circuit

Load

Max DC30V

0V

Input Circuit

Main circuitDC3.3V
10k
10k

0V

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8 Application Example
 Checking if all the parts are ready.
 Counting the number of the part.
 Positioning of the circuit board.
 Deciding the amount of liquid in the bottle.
 Checking the label.

9 Specifications
ImagerImage Sensor
Number of Effective Pixels
Cell Size
Sensing Area
Exposure Time
I/O Specification
OutputInput

USB
RS-232
Protection Circuit for GPIO
LED Signal LightPower Supply

Power Consumption
Ambient Conditions
Operation Temperature
Storage Temperature
Operation / Storage Humidity

Type 1/2 CMOS sensor
144 × 176
33.6 × 33.6[μm]4.8 × 5.9[mm]1μ～20ms
2 LineNPN Open Collector
Power Supply Voltage：30V (maximum)
Residual Voltage：1V (maximum)
Load Current：100mA (maximum)
2 LineON Voltage : 0.5V (maximum)
ON Current : 330μA (short-circuit)
OFF Current : 50μA (maximum)USB2.0 High speed
USB-Micro Type-B Receptacle
TXD / RXD
Output : Over Current Protection
Input : Over Voltage Protection
STA0 : Red STA1 : Green PWR : Orange
I/O cable for the power supply: DC12~24V±10%(ripple 10% or less)USB cable : DC5V±5% (ripple 10% or less)If both an I/O cable for the power supply and a USB cable areconnected, power is supplied from an I/O cable for the power
supply.
2.4W
0～40°C-10～60°C
35～85%RH (no condensation)

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EMC condition

Vibration Resistance
Shock ResistanceDimensions
Mass (including 1meter cable)
Lend Mount：EN61000-6-4、
FCC Part 15 Subpart B Class A
EMS：EN61000-6-2
10～55Hz Double Amplitude 1.5mm
Two hours for each XYZ direction
500m/s2 6direction For each three times
22(W) x 50(H) x 12(D)[mm] (not including protrusion)
About 56g
M17 P=0.75
EMI

Notes on Heat Radiation:
The temperature of this product housing must be kept less than 60 °C.
Please provide sufficient heat radiation depending on your installation.

Notes on Heat Radiation:
The power consumption differs from an SPS Application you write on in this product. When using the
SPS Application you arranged, please be sure about the influence of the heat under the condition andthe environment you use.

Notes on Conformity of the EMC:
The adaptability of the safety standard of this product is assured in the condition of combination with thefollowing parts:-

USB Cable

U2C-MF20BK(ELECOM Co., Ltd)-USB Connector Adaptor

USA-MMC(Miyoshi Co., Ltd)

Please confirm the EMC compatibility of equipment and device.

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10 Related Materials
 SPS & Visual Architect Quick Start Guide SPS Visual Architect User Guide SPS Block Library Reference SPS Communication Manager Reference SPS Custom C/C++ Block API Reference SPS Custom CFPP API Block Reference SPS CFPP Code Reference

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11 Dimensions[ mm ]

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http://www.toshiba-teli.co.jp/en/ S-Mount Adapter

 Lens Locking Ring

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12 Spectral Response Example

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13 Warranty Rules
13-1 Warranty term
Warranty term is 12 months after your purchase. We may assume the date of the purchase from ourshipping date when the date is unidentified.
13-2 Limited Warranty
Free warranty is not applicable for the troubles, damages or losses caused by the cases of thefollowings, even if it is during the warranty term.
(1) Natural exhaust, wear or degradation of a component parts.
(2) Handling against the instructions and conditions described in the instruction manual.
(3) Remodeling, adjustment and the part exchange. (including the opening of the enclosure box andthe alteration)(4) Using the accessories not included with the product or our non-designated optional articles.
(5) Damages caused during the transportation or deficiency of the handling such as drop or fall of the
products after the products having been transferred to customers, leaving the products tocorrosive environment such as sunlight, fire, sand, soil, heat, moisture, or an inappropriate storing
method.
(6) A fire, an earthquake, a flood, a lightning, or other natural disasters, pollution and a short circuit,abnormal voltage, excessive physical pressure, theft, other accident.
(7) When connected to a product which is not recommended.
(8) When connected to the power supply which is not suitable.
(9) Forgery product, products which does not have proper serial number, products of which serial
number is forged, damaged or deleted.
(10) In the case defects are caused by malfunction or other problems resulting from unintended use of
equipment or software etc. that are not specified.
(11) All defects that happened after the expiration for a warranty term.

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Copyright © 2012-2016 TOSHIBA TELI CORPORATION, All Rights reserved.

http://www.toshiba-teli.co.jp/en/

14 Repair
14-1 Repair methods
Exchange to a replacement or an equal function product.
14-2 Repair request methods
On the occasion of a repair request, please return the defective product with the failure situation reportsheet to be filled out.
Please read the following instructions carefully.
(1) Please return our product alone, taking out of your equipment in case that our product is installed
to an equipment.
(2) We are unable to return the information such as your own serial numbers, control number, theidentification seal, if it is attached to the returned products. Please keep record before you return
the product.
(3) As the data saved in the product will not be kept after the repair, please take out data before return.
(4) We are unable to accept the cancellation after the repair request by the customer's reason.
(5) About the repair product shipping expenses, please bear the charges when you return the productto us. We bear the charges to you from us only for a warranty period.
(6) We are unable to accept your request of a delivery date and time of the product return, or thedelivery method.
(7) We are unable to accept a trouble factor investigation, the request of the repair report.
(8) We accept a repair of out of warranty product, if it is reparable.
(9) The proprietary rights of the repair request products after the exchange repair belong to us.
(10) The immunity from responsibility of the product is applied in the repair completion products.

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Copyright © 2012-2016 TOSHIBA TELI CORPORATION, All Rights reserved.

http://www.toshiba-teli.co.jp/en/Smart Photo Sensor

Failure situation report sheet

Ver.1.06■Entry dateMonth:

Day:

Year:

In order to grasp the details of failure,please fill out the following information, and send us the defective product with this report sheet enclosed.
(1) Customer information
Company Name

Department

Telephone numberYour Name

E-Mail address

Postal code number

FAX number

Address(2) Return address

Please fill out this information, if the return addrrss is different from above address (1).

The offered personal information is not used for any purposes other than after-sale service, such as repair of a product and an inquiry, and thequestionnaire of the improvement in customer satisfaction.
Moreover, except for the case where it commissions"The offered personal information is not used for any purposes other than after-sale service,
such as repair of a product and an inquiry, and the questionnaire of the improvement in customer satisfaction.
Moreover, except for the case where it commissions within limits required for the above-mentioned purpose achievement, it does not indicate to athird party without a visitor's consent.
We pay careful attention and manage a visitor's information."(3) Before submitting your request to repair, please refer the following solutions to fix common problems.
*In any case of the follow ing item s, pleasae perform in an environm ent that perm its the m axim al am out of safety.
*When turning on/off pow er, follow the procedure as provided by the device and m ake sure that it is safe and does not interfere w ith operation.
Check →

1) LED (Orange) light on the side of the product does not turn on.

□ Solid light□ No light□ Other・Make sure that power and I/O cable and a USB cable are connected to the product correctly and power is supplied.
*If both power and I/O cable and a USB cable are connected, power is supplied from an I/O cable for the power supply.
Check →

2) GPIO and RS-232 does not operate.

□ Correct□ Incorrect□ Other□ Incorrect□ Other・Make sure that there is power and I/O cable breakage, and it is connected to your device correctly.
・Please turn off this product once, switch on a power supply again after passing for a while, and cofirm operation.
・If you wrote on application to the product, re-write again and check operation.
Check →

3) A image is not output.

□ Correct

・Make sure that a USB cable are connected to the product correctly and power is supplied.
・Please turn off this product once, switch on a power supply again after passing for a while, and cofirm operation.
・If you wrote on application to the product, re-write again and check operation.
■Accrual date(4) Failure situation
Model name

Serial No.

Month:

Day:

Year:

Your dealer
Purchase dateMonth:

Condition of failureYear:(Please specify symptoms of trouble.)

As for the SPS application or the setting information that a customer saved, all data, the setting information and SPS application will bedeleted in order for us to install our own test application when confirming the phenomenon.
Also we doesn't do back-up of the data. Please understand and accept that we assumes no responsibility for the data in advance.

(5) From when
□ Unknown( □ Others□ From the beginning□ After environment was changed.

:)(6) Occurrence frequency□ Unknown□ It certainly occurs.
( □ Others□ After a while□ It sometimes occurs.

□ It occurs, after time passes.

:)<For dealer use>
Reception date :Receipt No. :JOB No:Check :

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Copyright © 2012-2016 TOSHIBA TELI CORPORATION, All Rights reserved.

http://www.toshiba-teli.co.jp/en/