CASE STUDY
ITAdvisors

CASE STUDY

ITAdvisors Simplifies Password
Management for Small
Businesses with KeeperMSP

BACKGROUND
ITAdvisors is a managed service
provider (MSP) based in Brandon,
Manitoba, Canada. The firm wasfounded in 2020 alongside its sistercompany, Brandon Computers,
which provides hardware repair andmaintenance services throughout
southwestern Manitoba.
ITAdvisors
itadvisors.ca
Organization Size
10 employees
Client Base100+ managed customers
Solutions
KeeperMSP• BreachWatch®

Keeper 100% simplifies
life for our customers.
And that makes lifeeasier for all of us.
– Don Semenowich, Partner,ITAdvisors

THE CHALLENGE
As work-from-home expanded IT networks beyond the perimeter of the physicaloffice, ITAdvisors was founded in southwestern Manitoba. The firm saw the needfor hands-on technical support. It’s helping small and mid-sized businesses
address the heightened risk of information security of hybrid work.
The new environment of distributed work and perimeterless IT widened thegap between the preparedness of small businesses and the threats against
them. Employees work from remote locations, often on non-corporate networks
and with unauthorized devices. ITAdvisors sought to fill the gap with reliable
managed services and support.
The firm has a number of offerings and custom solutions catered to the specificneeds of its clients. The firm’s goal is to provide organizations and their owners
with peace of mind and secure tools for productivity — so that they can prioritize
their focus and resources where they matter most.
The need for password management in small and midsize businesses (SMBs)
is more critical than ever before. Cybercriminals have long sought out smallerorganizations because they often lack the resources or expertise to defend
against cyberattacks. Increasingly, SMBs are targets of ransomware attacks
and phishing campaigns because of their downstream potential – the valuable
information and records at the heart of interactions with customers andpartners.
The risk to small organizations is severe. According to a survey conducted by
the Canadian Federation of Independent Businesses (CFIB), about half (45%) of
Canadian small businesses experienced a random cyberattack in 2022. And 27%
of small Canadian businesses suffered a targeted cyberattack last year. Beyond
the financial impact of lost business and operational downtime, breaches resultin high reputational, litigation and regulatory costs.
Many of these attacks can be traced to organizations not having a secure
way to store and share passwords. According to Verizon’s 2022 Data Breach
Investigations Report, the human element is involved in 82% of data breaches —the majority of which originate with weak, re-used or stolen credentials.

© 2023 Keeper Security, Inc.

CASE STUDY
ITAdvisors

THE KEEPER SOLUTION
Don Semenowich, a Partner at ITAdvisors, noted that small
businesses recognized the threat on the one hand and theabsence of reliable protection of their IT environments on theother. And although general awareness of security threats has
increased among SMBs, the desire for simplicity in their own
security has remained the same.
It’s true of password management and other managed
services provided by ITAdvisors. It’s also at the core of thesecurity-adoption paradox. While not all security architectures
are created equally, end-users are more likely to adhere tosecurity measures if they are easier to use in their day-to-dayroles.
As a result, it was important for ITAdvisors to deploy apassword manager that supported a wide variety of devices
and integrated across different platforms and applications. Inaddition, a zero-trust, zero-knowledge framework was criticalin any password manager — enabling its team to manage client
accounts without seeing sensitive client information.

BUSINESS IMPACT
Keeper’s end-user provisioning has facilitated the quick
adoption of password management among clients. It’s simple
for users to generate high-strength passwords, store themin their encrypted cloud-based vault and securely sharecredentials with teammates and their customers.
One popular feature is custom record types, which allows endusers to store sensitive information like financial data.
While the end-user experience makes it easy for clients to stayproductive and safe, KeeperMSP provides MSP administratorswith the oversight they need to protect clients. Keeper enables
secure, granular and controlled sharing of credentials, secrets
and connections among employees and teams.
Two-factor authentication (2FA) policies verify end-user
identity and access. And, to ensure end-users are secure when
they log into accounts, password strength requirements andBreachWatch® – which alerts administrators to the potential
exposure of credentials on the dark web – keep clients secure.

Making security simple for clients led ITAdvisors to prioritize
usability for end-users and their own administrators. When
ITAdvisors surveyed other managed service providers
about password managers, it found a preferred solution in
KeeperMSP, demoed the product and quickly began bundlingthe solution with other offerings. The MSP has on-boarded awide range of organizations to Keeper, including nonprofits,municipalities, small businesses and the local offices of muchlarger organizations.

BreachWatch

The account transfer policy has also facilitated smoothadministration for clients, especially when dealing withchanges in personnel. The policy immediately revokes accesswhen an end-user leaves the organization, but preservesa client’s access to critical credentials and information,
preventing disclosures that threaten business operations.
KeeperMSP

Coupled with the one-on-one security training sessions thatITAdvisors delivers to all of its end-users, the MSP has alsocounted on the Keeper team. The Keeper product support
team has been prompt and reliable, working hand-in-hand withthe MSP to deliver white-glove customer service.

© 2023 Keeper Security, Inc.

CASE STUDYITAdvisors

KeeperMSP
Most businesses have limited visibility into the password
practices of their employees, which greatly increases cyberrisk. Password hygiene cannot be improved without criticalinformation regarding password usage and compliance.
Keeper Password Manager solves this challenge by providing
ultimate security, visibility and control.
Data is protected in Keeper’s zero-knowledge security
architecture with world-class encryption. Zero-knowledgemeans that only the user has knowledge of and access totheir Master Password and the encryption key that is used toencrypt and decrypt their information.
Keeper is intuitive and easy to deploy regardless of the size ofa business. Keeper integrates with Active Directory and LDAP
servers, which streamline provisioning and onboarding. Keeper
SSO Connect® integrates into existing SSO solutions.
Keeper was designed to scale for any sized organization.
Features such as role-based permissions, team sharing,departmental auditing and delegated administration support
organizations as they grow. Keeper Commander™ provides
robust APIs to integrate into current and future systems.

Business Use Cases: KeeperMSP• Protect customer and MSP passwords, credentials andmetadata

When the Keeper Account Manager
jumped on the call, the client was
blown away. We have the right teamto help clients because it includes
Keeper support.
– Don Semenowich

ABOUT KEEPER
Keeper Security is transforming cybersecurity forpeople and organizations around the world with nextgeneration privileged access management. Keeper’s
easy-to-use cybersecurity solutions are built withzero-trust and zero-knowledge security to protect
every user on every device. Trusted by millions ofindividuals and thousands of organizations, Keeper
is the leader for password management, secrets
management, privileged access, secure remote
access and encrypted messaging. Learn more at
KeeperSecurity.com/msp.
Keeper is trusted and loved by thousands ofcompanies and millions of people globally.

• Protect your customers against ransomware attacks• Enable secure sharing of credentials and secrets• Strengthen customer relationships by adding high-value,high-margin service to your MSP capabilities• Become a trusted cybersecurity advisor to your customers
by gaining visibility into their password security andenforcing strong policies

keepersecurity.com | sales@keepersecurity.com

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