CASE STUDY

Keeper Protects The
Cybercrime Support
Network FromCyberattacks

BACKGROUND
Cybercrime Support Network (CSN) is the only non-profit
in the U.S. that is focused on serving consumers and small
and medium-sized businesses (SMBs) that have been
impacted by cybercrime.
Among CSN’s initiatives is FightCybercrime.org, thefirst nationwide program developed specifically to help
consumers and SMBs that have been victimized bycybercrime report attacks, recover from them, and thenreinforce their security to prevent further incidents. As ofApril 2021, FightCybercrime.org has served over 860,000
individuals and SMBs.
CSN has received two cooperative agreements fromthe Cybersecurity and Infrastructure Security Agency(CISA) in the U.S. Department of Homeland Security tosupport state, local, tribal and territorial governments withinformation sharing.

Among CSN’s initiatives isFightCybercrime.org, the first nationwide
program developed specifically to help
consumers and SMBs that have been
victimized by cybercrime report attacks.

© 2022 Keeper Security, Inc.

2PROBLEM:

IMPLEMENT A COMPREHENSIVE BUT
USER FRIENDLY PASSWORD MANAGER
When Kristin Judge, CEO and President of CSN, began taking on employees,
she knew she needed to implement a password manager. “At the beginning of2018, I was the only person at CSN. Less than two years later, we were up to32 people,” she says. “As a cybersecurity professional, I realize the importanceof monitoring employee password usage and making sure that everyone isadhering to good password security practices.”
Since CSN was going to have many non-technical people on its team, thepassword manager needed to be user-friendly. “My number-one priority was tochoose a solution that anyone could pick up and use,” Judge explains. In fact,
she immediately dismissed the idea of deploying the same password manager
she had been using at home because she knew it was too complex for nontechnical users. “If a product wasn’t easy to use, I took it out of the runningright away.”

My number-one
priority was tochoose a solutionthat anyone could
pick up and use.

Once a solution passed Judge’s user-friendliness test, she examined whether
it had the functionality that CSN needed and the security to keep theorganization’s passwords safe.

© 2022 Keeper Security, Inc.

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SOLUTION:KEEPER HAD THE SECURITY AND
USABILITY THAT CSN NEEDED
After evaluating several password management solutions,
Judge approached Keeper’s vendor booth at the RSA
Conference and watched a demo. “I was hooked on thespot,” she recalls. “I remember thinking, ‘This is good;
I need this!’ Having worked in security education andawareness for a long time, I know how hard it is to getpeople to use a password manager. As I watched theKeeper demo, I knew that I could get people to use it.”Judge was also impressed with Keeper’s proprietaryzero-knowledge security architecture and encryption.
“In addition to being user friendly, Keeper met the highsecurity standards I was looking for.” she says.

Keeper support is top-notch.
They take time to listen, whichmakes them effective whenoffering a solution. Whenever
we’ve had a question, we’ve
simply sent an email request forassistance, and we’ve always
heard back quickly.
Onboarding was a snap. “Once we purchased the licensesand the support package, Keeper spent time with our COO,introducing the vault and how to set up our company,”
Judge recalls. “Then, Keeper Support hosted online
classes for all of our staff and walked us through how to
set up each vault and use all the features. Our staff wasable to ask specific questions, and the host took time togo over anything we needed any extra help on. This madeit easy for everyone to start using their vault, including
employees who were not technically inclined.”
The support from Keeper has continued. “Keeper support
is top-notch. They take time to listen, which makes themeffective when offering a solution. Whenever we’ve
had a question, we’ve simply sent an email request forassistance, and we’ve always heard back quickly.
For example, when we needed to add more vaults due
to an increase in our staff, our rep made sure they wereready the same day. Our Keeper rep also checks in with us
just to make sure everything is working well, as well as tolet us know about new products and how we can enhance
what we have.”© 2022 Keeper Security, Inc.

4RESULTS & BENEFITS
Keeper has streamlined onboarding for new employees. “With Keeper’s secure file sharing function, new employees cansecurely send us their tax identification documents, such as their driver’s license and Social Security card,” Judge says.
“At the beginning, I didn’t realize we could use Keeper for file sharing. This is a really useful feature, especially for thoseworking remotely due to COVID-19. We can share sensitive documents simply by creating a shared file in Keeper, rather
than taking the time to create a password-protected document and emailing it.”
When new employees receive their work laptop, their Keeper Vaults are waiting for them. “When a laptop is customized
for a new employee, all the logins they need are stored in their Keeper Vault. This allows new employees to hit the groundrunning. We only have to introduce Keeper, and their whole work environment is included,” Judge says. “If an employee
switches equipment, the Keeper Vault can be transferred to an administrator, then set back up on the new computerwithout losing the information.”
Judge uses shared team folders so employees can securely access shared passwords. “Sharing passwords within theteam is really important at CSN. Shared team folders ensure that everyone can access all of the passwords they need.
For example, I can put all of the email passwords into one folder,” Judge explains. “Additionally, if someone leaves theorganization, the files and passwords they stored in Keeper are secure and can easily be changed.”
The ability to share passwords with read-only access is another feature Judge appreciates. “It adds another layer ofsecurity without impacting accessibility or usability.”© 2022 Keeper Security, Inc.

5

Keeper has simplified the use of multi-factor
authentication (2FA) throughout the organization. “Whenwe have 2FA enabled on an account, but more than one
person needs to use the account, it’s not feasible tohave the code sent to a phone, especially with everyone
working remotely,” Judge says. “Because Keeper can store
our 2FA codes, we don’t have to use phones for 2FA.”
As a non-profit that receives both federal and statefunding, CSN must adhere to certain compliancerequirements. Keeper makes it easier for CSN to perform
compliance reporting. “Keeper is a big tool in ourcompliance toolbox,” Judge says. “I can talk to our funders
about how we take password security seriously, and proveit by providing them with Keeper audit trails.”

When we deployed Keeper, wedidn’t even have an IT person
on staff! Our COO was able toimplement it without any issue.
The consumers and SMBs thatCSN serves can benefit fromusing this product.

At the time of this interview, CSN was in the process of
implementing Keeper BreachWatch, which monitors theDark Web for stolen passwords. “I want to take advantage
of all of the Keeper features we can,” Judge says. “I likeusing tools to their full advantage as long as they are
cost-effective.”
Judge says that Keeper has altered some of her
employees’ views towards cybersecurity. “Some of thenon-technical people on our team probably never thought
they could use a password manager. Now that Keeper
has shown them how easy password security can be, I
hope they realize that security is for everyone, and thatthey’re taking this lesson into their real lives. They cango out into the world and help us further our mission bydemonstrating that everyone needs security tools, andeveryone can use them.”
Judge recommends implementing a company-wide
password manager and is happy she chose Keeper forCSN. “Keeper is essential for any size company, but I see
it especially benefitting the groups that CSN serves, which
are consumers and SMBs. They need something that’saffordable, easy to implement, and easy to use. When wedeployed Keeper, we didn’t even have an IT person onstaff! Our COO was able to implement it without any issue.
The consumers and SMBs that CSN serves can benefit
from using this product.”© 2022 Keeper Security, Inc.

6

ABOUT KEEPER
Keeper Security, Inc. (Keeper) is the market-leading, top-rated
cybersecurity platform for preventing password-related data
breaches and cyberthreats. Keeper’s zero-knowledge security andencryption software is trusted by millions of people and thousandsof businesses across the globe to mitigate the risk of cybertheft,boost employee productivity and meet compliance standards.
Keeper has been named PC Magazine’s Best Password Managerof the Year & Editors’ Choice, PCWorld’s Editors’ Choice and is thewinner of four G2 Best Software Awards and the InfoSec Award forBest Product in Password Management for SMB Cybersecurity.
Keeper is SOC-2 and ISO 27001 Certified and is also listed for use
by the U.S. federal government through the System for AwardManagement (SAM). Learn more at https://keepersecurity.com.

Keeper Third-Party Attestations and Certifications

Keeper Awards and Recognition

2021 Enterprise Leader
4.7 out of 5 stars

Editors’ Choice
4.5 out of 5 stars

Gartner Peer Insights
4.6 out of 5 stars

Spiceworks
4.9 out of 5 stars

keepersecurity.com | sales@keepersecurity.com

REV 7.18.22 © 2022 Keeper Security, Inc.