Kaizen National Movement
A Study of Quality and Productivity Improvement in Asia and Africa

December 2011

Japan International Cooperation Agency (JICA)
National Graduate Institute For Policy Studies (GRIPS)
Development ForumTable of Contents
List of Abbreviations
List of Tables
List of Figures
Foreword
Chapter 1

Overview: National Movements and the Synthesis of Selected
Country Experiences................................................................................................1

1-1. Why is a national movement necessary?....................................................................................1
1-2. Country cases to be examined in this report ..............................................................................2
1-3. Factors affecting the success of national movements for quality andproductivity improvement .........................................................................................................41-4. Synthesis of country case studies (Summary of Chapters 2-5)..................................................71-5. Implications for Ethiopia—toward a national movement for kaizen .......................................19References .......................................................................................................................................22Chapter 2The Role of Private Organizations in the Introduction, Developmentand Diffusion of Production Management Technology in Japan.......................23

2-1. The role of Japanese private organizations in the introduction,development and diffusion of production management technology........................................232-2. Introduction, development and diffusion of production management
technology by Japanese private organizations.........................................................................262-3. Conditions that supported the activities of Japanese private organizations .............................312-4. Conditions required of public organizations in charge of the introduction
and diffusion of production management technology in developing countries.......................402-5. Conclusion ...............................................................................................................................43References .......................................................................................................................................45
Chapter 3

Productivity Movement in Singapore...................................................................493-1. Introduction..............................................................................................................................493-2. History of the Productivity Movement ....................................................................................51
3-3. Three-stage evolution of the Productivity Movement:
awareness, action, and ownership ...........................................................................................53i

3-4. Institutional framework for implementing the Productivity Movement ..................................58
3-5. The role of international cooperation .......................................................................................60
3-6. Latest initiative on productivity improvement .........................................................................63
3-7. Conclusion ...............................................................................................................................65
References .......................................................................................................................................67
Chapter 4Quality Control Circles in Burkina Faso: Lessons Learned
and Implications for Other Developing Countries..............................................694-1. Introduction..............................................................................................................................694-2. What is QCC? ..........................................................................................................................704-3. Introduction of QCC to Burkina Faso......................................................................................73
Annex: Activities of Other Donors Supporting Quality and Productivity Improvement ................90
References .......................................................................................................................................92
Chapter 5

Botswana’s Productivity Movement.....................................................................95

5-1. Introduction..............................................................................................................................955-2. Botswana’s Productivity Movement ........................................................................................955-3. Institutional framework for the Productivity Movement .......................................................1005-4. Lessons from Singapore’s Productivity Movement ...............................................................102
5-5. Initiating and scaling up the Productivity Movement in Botswana .......................................106
5-6. Botswana’s international cooperation in the industry sector..................................................110
5-7. Conclusion and recommendations ......................................................................................... 111
References .....................................................................................................................................114
AppendicesIndustrial Policies in Selected East Asian Countries (Mission Reports)

1. Report on Singapore Mission
2. Report on South Korea Mission
3. Report on Taiwan Missionii