KeepingPrecisionPrecise

ZEISS Metrology Care CMM
Technical Services for Operational ConfidenceWith the service packages from ZEISS Metrology Care CMM, you can rely on yourcoordinate measuring machines – every single day.
zeiss.co.uk/metrologycare

ZEISS Metrology Care CMM
Technical services for operational confidence

The Metrology Care
CMM Concept
A Trio of Service Packages
to Suit Your Specific Needs
ZEISS Metrology Care CMM is our dedicated service portfolio for your coordinate
measuring machines. In drawing on the extensive expertise that we have acquired
over 100-plus years from our installations across the globe, we support your efforts
to improve productivity and accuracy while reducing costs and downtime. Boasting
the unrivaled level of product knowledge that only the manufacturer of your CMMs
can offer, ZEISS is in a uniquely strong position to provide a perfectly tailored rangeof service packages.

From single- to multi-shift operation and fromCMMs in optimum condition and delivering

the metrology lab to production settings, ourup to 97% uptime. You can also add optional

three preconfigured packages each comprising

services to your chosen package, such as regulara series of standalone services are sure to match

calibration performed in accordance withyour requirements. This cost-effective concept

international standards for reliable accuracy.

means you only pay for the scope of service you

For plannable cost of ownership, minimized

truly need.

downtime, and ultimate CMM precision, look no

Good reasons for
ZEISS Metrology Care CMM

Quicker
response time

Machineefficiency

Cost reduction

further than ZEISS Metrology Care CMM.
Enjoy ultimate peace of mind thanks to ZEISSMetrology Care CMM: Planned preventivemaintenance boosts efficiency by keeping yourA partner you
can rely onMaximummachine uptime

Worldwide
service network

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ZEISS Metrology Care CMM
Technical services for operational confidence

ZEISS Metrology Care CMM

Our 3 Preconfigured
Service Packages
at a Glance

Essential

Vitally important services from the experts
Our essential bundle is ideal for operators who are highly cost-conscious,
require only the minimum scope of service, and are well-prepared tocope with longer machine downtime – for example, if their level ofutilization is low or if backup systems are available.
The Essential package is organized as follows:

Higher productivity, increased safety, lower costs, reduced downtime: While your goals will often
mirror those of your fellow CMM operators, your individual needs may still differ considerably.
This means that a “one size fits all” approach to service is not the answer. But neither is selecting
potentially dozens of options from a seemingly endless list, then worrying about having insufficient
or indeed excessive coverage. Boasting 3 preconfigured service packages from one of Europe’s
largest metrology service providers, ZEISS Metrology Care CMM ensures maximum availability
throughout the entire life cycle of your CMM – whatever the setting and whatever the scale ofyour operations.

Included
Basic MaintenanceAccredited Calibration

Calibration of CMM, including

In compliance with all requirements ofcalibration certificate.

the relevant laws and standards, ourRemote Health Check
Included• Basic Maintenance

Essential• Remote Health Check

Optional

Optional

Proactive analysis, diagnosis, and• Accredited Calibration

predictive recommendation for all• ZEISS Smart Services ­Dashboard

important components prior toexperts perform certain accredited
calibration procedures according

Your Benefits
ISO calibration and certification
Expert predictive recommendation
24/7 digital managementfrom anywhereto DIN EN ISO/IEC 17025 forinternationally comparable results.

calibration – performed either upfront

ZEISS Smart Services ­Dashboard

by the operator or optionally on site

This cloud-based monitoringby ZEISS experts.

application provides a real-timesummary of machine performanceand KPIs wherever you are. Enjoy

Optional

swift and effective management of• Accredited Calibration

your ZEISS metrology solutions with

• High Uptime Forecast• ZEISS Smart Services Dashboard

our digitally enhanced service options.

• Update of Firmware• Extension of Warranty

Included• Complete MaintenanceStandard• Remote Service• Remote Health Check• Response Time Agreements andOn-Call Services

Included• Complete Maintenance• High Uptime Forecast• ZEISS Smart Services ­Dashboard• Update of Firmware• Extension of Warranty

AdvancedOptional• Accredited Calibration• Response Time Agreements and
On-Call Services

Contact ZEISS now• Remote Service• Remote Health Check

All of the optional services listed here can be added to the Essential package. If you have

• Repairs and Spare Parts

individual requirements, we are happy to create a solution to suit your needs. Please contact
your local Service Representative.

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ZEISS Metrology Care CMM

ZEISS Metrology Care CMM

StandardAdvanced

Exhaustive checks and outstanding flexibility

Total coverage for ultimate peace of mindYour Benefits

Looking for a robust set of services that can be combined with numerous
extras for greater customization? The Standard package offers theFor operators desiring a fixed cost of ownership, a no-risk solution, and highUp to 95% uptime and adjustablewarranty

flexibility you need. Secure all the benefits of our complete maintenanceconcept while adding your choice of optional services.

Software compatability throughupdated firmware

The Standard package is organized as follows:

for labor and spare parts, it ensures a fully predictable service budget – withno unforeseen costs. Enjoy maximum performance and availability thanks tothis premium bundle from ZEISS.
The Advanced package is organized as follows:

Cut costs and unscheduled repairs

IncludedYour Benefits

uptime, we recommend our Advanced service package. Including all costs

Optional

Included

Up to 97% uptime
Flat-rate concept for higher
CMM availability
Budgetary confidence and TCO
plannability

Optional

Complete MaintenanceAccredited Calibration

Remote Health Check

Complete Maintenance

Extension of Warranty

Accredited Calibration

Our maintenance includes calibration

In compliance with all requirements of

Our experts in the ZEISS factory can

Our maintenance includes calibration

Extended warranty means extended

In compliance with all requirements ofand correction services as well as

the relevant laws and standards, ourperform an on-demand remote healthand correction services as well as

security elated to predictable machine

the relevant laws and standards, ourthe inspection and alignment of all

experts perform certain accredited

check for all important components andthe inspection and alignment of all

expenses, which is particularly

experts perform certain accredited

mechanical and electrical systems.

calibration procedures according

provide predictive recommendations if

mechanical and pneumatic systems.

beneficial for older machines.

calibration procedures according

This comprehensive package ensures

to DIN EN ISO/IEC 17025 forany issues are detected. This detailed

This comprehensive package ensures

optimal preventive results.

internationally comparable results.

knowledge of crucial CMM components

optimal preventive results.

enables us to predict future operation

High Uptime Forecast

ZEISS Smart Services Dashboard

Users of our Standard package areThis cloud-based monitoring

predicted to have up to 95% uptime.

application provides a real-time

Response Time Agreements andsummary of machine performance

On-Call Services

and KPIs wherever you are. Enjoy

Whether we are visiting you on site orswift and effective management ofconnecting to your machine remotely,

your ZEISS metrology solutions witha fast response time is assured – forour digitally enhanced service options.

added confidence in critical situations.

Update of Firmware
Benefit from an annual check for
updates relating to the firmware,plus additional functionalities andsoftware compatibility.

Extension of Warranty
Extended warranty means extended

for added security.

We offer a variety of response times
according to your needs.

security related to predictablemachine expenses.

Ad hoc problem-solving support withinternationally comparable results.

swift response times, performed

Response Time Agreements andUsers of our Advanced package are

directly on the machine via ­TeamViewer.

On-Call Services

predicted to have up to 97% uptime.

Remote Health CheckZEISS Smart Services Dashboard

Our experts in the ZEISS factory canThis cloud-based monitoring application

perform an on-demand remote healthprovides a real-time summary ofcheck for all important components andmachine performance and KPIs

provide predictive recommendations if

wherever you are. Enjoy swift andany issues are detected. This detailed

effective management of your ZEISSknowledge of crucial CMM components

metrology solutions with our digitallyenables us to predict future operation forenhanced service options.

added security.

Update of Firmware

Repairs and Spare Parts

Remote Service

Benefit from an annual check for

Our flat-rate concept for repairs andAd hoc problem-solving support with

updates relating to the firmware,

spare parts ensures higher availability

swift response times, performed

plus additional functionalities andas well as predictable machine costs,

directly on the machine via

software compatibility.

enabling easier budget management

Contact ZEISS now

to DIN EN ISO/IEC 17025 forHigh Uptime ForecastTeamViewer.

6Remote Service

Whether we are visiting you on site orconnecting to your machine remotely,a fast response time is assured – foradded confidence in critical situations.
We offer a variety of response times
according to your needs.

and TCO calculation.

Contact ZEISS now

All of the optional services listed here can be added to the Standard package.

All of the optional services listed here can be added to the Advanced package.

If you have individual requirements, we are happy to create a solution to suit your needs.

If you have individual requirements, we are happy to create a solution to suitPlease contact your local Service Representative.

your needs. Please contact your local Service Representative.
7

ZEISS Metrology Care CMM
Technical services for operational confidence

At a glance:
The services available with each package
Service Description

AdvancedStandard

Calculated uptime

up to 97%

up to 95%

✔
✔
✔
✔
✔
✔

✔
✔
✔
✔
✔
✔

✔
✔
✔

✔
✔
✔

Check and adjustment of electronic control system
Check and adjustment of CMM air system including
replacement filters *Check and optimization of probe head and sensors
Check and optimization of measuring system
Check and optimization of air bearings *Mechanical and electronic check and optimizationof drive system
Check and adjustment of rectangularity ofmachine axis guide ways
Check and test of CMM safety systems
Yearly check and revision – updates for existing firmware
and controller configuration

Essential✔

oCertification and post-calibration handover✔
✔
✔

Accredited calibration in accordance with DIN EN ISO / IEC 17025

ooo

Pre-calibration accuracy verificationooo

Wear and spare parts included✔

Delivery time for standard spare parts **24 h48 h

72 ho

✔

oooo

Extension of warranty
Calibration and adjustment of CMM

On-site repairs included
Proactive analysis, diagnosis, and predictive recommendation
by ZEISS experts – remotely or on siteZEISS Smart Services Dashboard
Remote digital support
Technical Service phone support✔
✔
✔
✔
✔

for new devices✔
✔

✔
✔

✔

and response time **

1–4 h

4–8 h

2-shift maintenanceoo

Extended hours and weekend supportoo

24–48 h48–72 hEngineer response time on site **8✔ included✔

24–48 h72 h* Depending on machine typeo optional** Average, projected response and delivery times

9ZEISS Metrology Care CMM
Your direct line to ZEISSYour Digital Access
Point to all Metrology
ServicesBenefits of theZEISS Metrology Portal
Access all metrology services – whenever you need themGreater efficiency is just a click away
Keep track of your ZEISS products and services
Solve everyday measuring issues independently

No matter which ZEISS Metrology Care CMM package you choose, connectivity is key
to success in the age of industry 4.0. The ZEISS Metrology Portal offers a broad rangeof additional services such as quick downloads of new software versions and easy
registration for training. Most of these services are completely free of charge.

Download Center

License Manager

ZEISS Academy Metrology

Download full versions of the right

Activate ZEISS software licenses for yourMake learning a daily part of your work.

software, updates, or additional

measuring systems. If you have a valid

Find e-learning courses, training videos,

Providing a clear overview of all systems, our portal promotes

supports real-time monitoring of machine availability –documentation and get information

software maintenance agreement, youand training dates online.

easy access to and management of information relating

whenever you need it and wherever you may be.

about upcoming software releases.

can request the licensing information to
update your ZEISS software licenses.

to your CMMs and software. It also serves as your directline to ZEISS, enabling you to create a request for technicalGet ready to enjoy numerous exciting benefits, fromassistance and view a summary of previously submitted

24/7 availability to faster and easier workflows, with therequests. Finally, the ZEISS Smart Services application

ZEISS Metrology Portal.

ZEISS Center Finder

ZEISS Metrology Shop

And much more…

Find your local ZEISS Quality Excellence

Visit our online shop for quick and easy

• PiWeb cloudCenter and learn about our measuring

ordering of styli, machine accessories,• Community

services. We’re here to support you

and measuring lab equipment.

• My Voicewith your measuring tasks.

Enter the ZEISS Metrology Portal now
Register or log on via
portal.zeiss.com

1011

ZEISS Metrology Care CMM
Your direct line to ZEISSExpertise and long-term
experience near you
ZEISS service and support worldwide

60

ZEISS Quality Excellence Centersworldwide

24Countries

150

Business partners

1,100Service engineers

123Service hubsYour questions answered
Connect with an expert

Just give us a call at +44 1223 401 500
or search for a direct contact near you.
customercare.uk@zeiss.com

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ZEISS Metrology Care CMM
Customer testimonial

Müller Präzisionsteile GmbHA partnership for the moststringent requirements
Müller Präzisionsteile GmbH takes quality very seriously, which is why the company
puts its trust in ZEISS coordinate measuring machines. These two partners have also
concluded a maintenance agreement to ensure maximum reliability.
When ZEISS employees arrived at the Müller Präzisionsteile factory to conduct acustomer interview, they were unexpectedly given the chance to provide a live
demonstration of their skills.

Just as everyone was saying their hellos, Günter Eckstein,for predictive maintenance and the creation of an app to access

Head of Quality Management, broke the news to the visitors:

machine data in the event of a malfunction, will make it easier“Our PRISMO is broken.” The largest coordinate measuring

than ever for both customers and ZEISS service personnel tomachine in the quality management department had beenplan any necessary maintenance.

down since the previous evening. The ZEISS team initially felt
a sense of dismay: “Of all the times for one of our machines tostop working!” Yet this also served as an opportunity for theirservice engineers to prove just how quickly and precisely they
can provide a solution in a difficult situation.
Having been informed of the issue at 8:00 am while on anotherservice call, ZEISS Service Engineer Michael Naumann repaired
the PRISMO on site that same morning. Within half an hourof opening his toolbox, he had diagnosed that the interior
suspension of the probe was broken and fitted a replacementthat would remain stationary as intended. A relieved Günter
Eckstein was full of praise: “I’ve been working together withZEISS for 25 years – they’ve always taken great care of me.”
The events that day amply demonstrated the benefits of themaster maintenance agreement that Müller Präzisionsteile hadsigned with ZEISS. New upgrades to the ZEISS service portfolio,
such as the collection of operating data from all its machines

Read the fullsuccess story here:
www.zeiss.com/metrology

Company Profile
Müller Präzisionsteile GmbH is headquartered in Pyrbaum, near the city ofNuremberg, and manufactures high-precision parts in small batches for motor
racing, nuclear power plants, and the aerospace industry. The predecessor company
was founded by Georg Müller in 1965. The company began performing contract»manufacturing in 1977, acquiring its first CNC machine one year later – a true
innovation at that time. Müller Präzisionsteile GmbH was founded in 1978. Today,I’ve been working together with ZEISS for 25 years –they’ve always taken great care of me.
Günter Eckstein Head of Quality Assurance

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the company and its 130 employees cater to every stage of the metalworking
process, including lathing, milling, grinding, erosion, and comprehensive quality
assurance.

15

Carl Zeiss Ltd.
Industrial Metrology
2 Hadrians Way
CV21 1ST Rugby
United Kingdom

Phone: +49 7364 20 - 0
E-Mail: info.metrology.de@zeiss.com

Phone: +44 1223 401 500
E-Mail:customercare.uk@zeiss.com

Get your local contact on
www.zeiss.com/metrology

Find your local contact on
www.zeiss.co.uk/metrology

EN_60_028_0020I CZ-III/2022
Subject to change in design and scope of delivery and as a result of ongoing technical development.

Carl Zeiss
Industrielle Messtechnik GmbH
Carl-Zeiss-Str. 2273446 Oberkochen
Germany