Tour Terms and Conditions for Agent-Organized Domestic Tour “EX Tour Package (EXDynamic Package including Shinkansen and hotels, EX Kodawari Tour including
Shinkansen, hotels and activities)”
1. Significance of these Tour Terms and Conditions(1) These Tour Terms and Conditions shall be part of the written statement of transaction
terms and conditions set forth in Article 12-4 of the Travel Agency Act and the contract
documents set forth in Article 12-5 of the same Act.
(2) These Tour Terms and Conditions shall apply to “EX Tour Package (EX Dynamic
Package including Shinkansen and hotels, EX Kodawari Tour including Shinkansen,
hotels and activities)” that is an agent-organized tour planned and operated by JR
TOKAI TOURS Inc. with its address at 1-5-8 Kyobashi, Chuo-ku, Tokyo, Japan(hereinafter referred to as the “Company”). Any agent-organized domestic tour that is
not “EX Tour Package (EX Dynamic Package including Shinkansen and hotels, EX

Kodawari Tour including Shinkansen, hotels and activities)” shall be in accordance withthe “Tour Terms and Conditions (Agent-Organized Domestic Tour)” separately provided
by the Company.
2. Agent-Organized Tour Contract(1) This tour is planned and operated by the Company, and the customer who isparticipating in this tour (hereinafter referred to as the “Customer”) is entering into anagent-organized tour contract (hereinafter referred to as the “Tour Contract”) with theCompany.
(2) The Company undertakes to make arrangements and to provide itinerary
management services so that the Customer may receive services such as transportation,accommodations provided by transportation, accommodation or other facilities and othertravel-related services in accordance with the tour itinerary stipulated by the Company(hereinafter referred to as the “Tour Services”).
3. Tour Application and Formation of the Contract(1) The Customer who wishes to enter into the Tour Contract shall apply for this tour on
the website where this tour is sold (hereinafter referred to as “Sales Website”) of theCompany or its commissioned sales company (hereinafter referred to as “OurCommissioned Sales Company”).
(2) The Tour Contract shall be formed when the Customer receives the notice that theCompany has approved the conclusion of the contract in response to the application fromthe Customer.
(3) When a tour application is made by a person responsible for the contract as arepresentative of the tourists comprising a party or group, such person responsible forthe contract shall be deemed to have all the rights of representation regarding theconclusion, termination, etc. of the Tour Contract.
(4) The Company shall not assume responsibility for any debt or obligation for which theperson responsible for the contract has been currently liable or is expected to be liable in
the future to any member of the tourists.
(5) If the person responsible for the contract does not accompany the party or group, amember of the party or group selected in advance by the person responsible for thecontract shall be deemed by the Company to be the person responsible for the contract
after the start of the tour.
4. Requirements for Tour Application(1) Among the members of Express Reservation, Smart EX and Tokaido Sanyo Kyushu
Shinkansen Internet Reservation Service of Central Japan Railway Company, WestJapan Railway Company and Kyushu Railway Company (hereinafter collectively
referred to as the “JR Companies”), only the Customers who are the following members
may apply for the Tour Contract:■Express Reservation members (individual)
・Affiliated Individual members
・View Express Special members
・J-WEST (Express) members
・JQCARD Express members
・Plus EX members■Express Reservation members (corporate)
・Affiliated Corporate members
・Business members■Smart EX members
・Smart EX members■Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service members
・Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service members(2) If the Customer is under the age of eighteen (18) at the time of application, he or she
is required to have a written consent of a person with parental authority. In addition, if
the Customer is under the age of fifteen (15) at the start of the tour, he or she shall beaccompanied by a person with parental authority

(3) The Company may refuse participation to the tour that special requirements forparticipation are specified by the Company if the Customer fails to meet suchrequirements such as gender, age, qualifications, skills, etc.
(4) The Company may refuse participation when the Company determines that theCustomer is likely to cause trouble to other customers or interfere with smooth operationof group tour.
(5) The Company may refuse participation if the Customer is revealed to be a member ofan organized crime group, a quasi member of an organized crime group, a person related
to an organized crime group, a company affiliated to an organized crime group, a
corporate racketeer, or other anti-social forces.
(6) The Company may refuse participation if the Customer makes violent or undue
claims or engages in threatening behavior or commits violent acts with regard totransactions towards the Company.
(7) The Company may refuse participation if the Customer damages the credibility of theCompany or obstructs the business of the Company by spreading false information or
using fraudulent means or force.
(8) If the Customer has health problems, uses wheelchairs or other assistive equipment,
has mental or physical disabilities, has food or animal allergies, is pregnant or may be
pregnant, has an assistance dog for persons with physical disabilities (guide dogs,
hearing dogs, service dogs), or requires any other special accommodations forparticipation, please notify the Company of his/her needs when applying for the tour (Ifthe need for such accommodation arises after execution of the Tour Contract, please
notify the Company immediately.).
(9) If the Company receives the notifications pursuant to the preceding paragraph, it
shall accommodate the needs to the extent possible and reasonable. In order toaccommodate the needs, the Company may ask the Customer about his/her condition
and required accommodations, or require the Customer to provide a description of suchcondition and accommodations in writing.
(10) In order to ensure safe and smooth operation of the tour, the Company may set
certain conditions such as accompaniment of a helper or companion, submission of a
medical certificate from a doctor, or partial modification to the tour itinerary. In addition,
if the Company is unable to accommodate the needs required by the Customer, theCompany may refuse the Customer’s application for the tour or terminate the Tour
Contract. The Customer shall bear all expenses required for special measures
implemented by the Company for the Customer pursuant to the requests from theCustomer.

(11) If the Company needs to contact the Customer in accordance with Paragraph (2), (3),(8), (9) or (10) of this Article, the Company shall, as a general rule, contact the Customer
within one (1) week from the date of the application for the tour in the case of Paragraph(2) or (3), and one (1) week from the date of the notification in the case of Paragraph (8),(9) or (10).
(12) If the Company determines that the Customer requires a diagnosis or treatment bya physician due to illness, injury, etc. during the tour, the Company shall take necessary
measures to ensure smooth operation of the tour. The Customer shall bear all expenses
associated with such measures.
(13) As a general rule, the Customer is not permitted to separates from the tour groupfor personal reasons; provided, however, that this shall not apply to under special
conditions separately provided by the Company depending on the course.
(14) The Company may refuse participation for other operational reasons deemed
appropriate by the Company.
5. Delivery of Contract Documents(1) Upon the formation of the Tour Contract, the Company shall promptly notify the
Customer by e-mail of the tour itinerary, contents of the Tour Services, tour costs, andother matters related to tour terms and conditions. The contract documents shall consistof the matters notified by e-mail, the Sales Website, these Tour Terms and Conditions
and the section of the agent-organized tour contract in the standard general conditionsof travel agency business (hereinafter referred to as the “Standard General Conditions”).
(2) The scope of the Tour Services that the Company is obligated to arrange and manage
the itinerary pursuant to the Tour Contract shall be as described in the contract
documents.
(3) If the itinerary, transportation or accommodation facilities have not been determinedwhen the Company issue the contract documents under Paragraph (1) of this Article, theCompany shall notify the Customer of the final information with the final document by
e-mail by the day immediately preceding the start date of the tour. However, if the
Customer applies for the tour seven (7) days or less prior to the day immediately
preceding the start date of the tour, the Company may notify the Customer of the final
information on the start date of the tour.
(4) When the Company notifies the final document as set forth in Paragraph (3) of this
Article, the scope of the Tour Services for which the Company is obligated to arrange andmanage the itinerary pursuant to the provisions of Paragraph (2) of this Article shall be
determined as set forth in the final document.

6. Payment of Tour Costs
When the Tour Contract is concluded, the Customer shall receive payment of the tour
costs stated in the contract documents, without the Customer’s signature on theprescribed voucher, via either of the following credit cards registered by the Customer:*Credit card of the member indicated in Paragraph (1) of Article 4; or*Credit card registered when the Customer registered as a member indicated in
Paragraph (1) of Article 4(hereinafter collectively referred to as the “Customer’s Credit Card”).
7. Tour Costs(1) Unless otherwise specified on the Sales Website, adult rates shall apply to theCustomers who are twelve (12) years of age or older, and child rates shall apply to theCustomers who are six (6) years of age or older and under twelve (12) years of age.
(2) The tour costs shall be the basis for calculating the amount of “cancellation fees”
provided for in Paragraph (1) of Article 13 and “change compensation money” provided
for in Article 21.
8. Items Included in Tour Costs
The following charges shall be included in the tour costs. No refunds shall be made if
any part of such charges is not used by the Customer for personal reasons.
(1) Expenses explicitly specified in the tour itinerary, such as fares and fees charged bytransportation facilities, accommodation fees, meal costs, admission fees, andconsumption tax.
(2) Tour conductor expenses for tour packages where a tour conductor accompanies thetour group, gratuities required for group activities.
(3) Any other items indicated as being included in the tour costs on the Sales Website.
9. Items not Included in Tour Costs
Items not provided in Paragraph (1) to (3) of the preceding Article shall not be includedin the tour costs. Some examples of such items are shown below.
(1) Accommodation tax and bathing tax if charged by accommodation facilities (unlessindicated on the Sales Website as being included in the tour costs).
(2) Charges of a personal nature such as laundry charges, telegram and telephonecharges and other additional food or beverage costs and any taxes and service charges
associated therewith.
(3) Charges for optional tours (excursions charged separately) for the Customers whowish to participate.
(4) Additional charges and fees imposed by transportation facilities (e.g. oversizedbaggage “baggage fees”).
(5) Transportation and accommodation fees for travel between the Customer’s residence
and the arrival or departure point.
10. Changes in Contents of the Tour Contract(1) In the event of natural disasters, wars, riots, suspension of tour services provided bytransportation, accommodation or other facilities, government orders, provision oftransportation services that are inconsistent with the original transportation plan, or
any other cause beyond the Company’ control, the Company may change the contents ofthe tour itinerary and Tour Services after conclusion of the Tour Contract when suchchange is unavoidable to ensure safe and smooth operation of the tour, by promptly
providing the Customer with an explanation as to why such event is beyond theCompany’s control and the causal connections with such event. Notwithstanding theforegoing, the Company may provide the Customer with such explanation after the
implementation of such change in the event of unavoidable emergency situations.
(2) If the itinerary includes use of the Tokaido Shinkansen, Sanyo Shinkansen or Kyushu
Shinkansen, the Customer may change the train to be used within the range indicatedon the Sales Website after the conclusion of the Tour Contract; provided, however, that
this shall not apply to the following cases.
(i) If the Sales Website indicates that the reserved train cannot be changed.
(ii) If the Customer gets a Shinkansen ticket issued to board the Tokaido Shinkansen,
Sanyo Shinkansen or Kyushu Shinkansen (the train listed on the issued Shinkansen
ticket cannot be changed).
(iii) If the Customer passes through a Shinkansen ticket gate at a Tokaido Shinkansen,
Sanyo Shinkansen or Kyushu Shinkansen station on the route (outbound or return trip)that includes the train the Customer wishes to change.
(iv) If the departure time of the train the Customer wishes to change (excluding trains
for which seats are not reserved) has passed.
(3) The change of the train under Paragraph (2) of this Article shall be made by the
Customer with the applicable company from within the JR Companies according to thefollowing provisions (i)to (vii). The use of the Tokaido Shinkansen, Sanyo Shinkansen,
and Kyushu Shinkansen, including the change of the train, is subject to the conditionsof carriage for EX service of the JR Companies. Please refer to the websites of the JR
Companies for their conditions of carriage for EX service.

In cases where the boarding station of the train the Customer wishes to change is:(i) a Tokaido Shinkansen station (excluding Shin-Osaka Station);
the Customer should contact Central Japan Railway Company.
(ii) a Sanyo Shinkansen station (excluding Shin-Osaka Station and Hakata Station);
the Customer should contact West Japan Railway Company.
(iii) a Kyushu Shinkansen station (excluding Hakata Station);
the Customer should contact Kyushu Railway Company.
(iv) Shin-Osaka Station, if the destination station is a Tokaido Shinkansen station;
the Customer should contact Central Japan Railway Company.
(v) Shin-Osaka Station, if the destination station is a Sanyo Shinkansen station or a
Kyushu Shinkansen station;
the Customer should contact West Japan Railway Company.
(vi) Hakata Station, if the destination station is a Tokaido Shinkansen station or a Sanyo
Shinkansen station;
the Customer should contact West Japan Railway Company.
(vii) Hakata Station, if the destination station is a Kyushu Shinkansen station;
the Customer should contact Kyushu Railway Company.
(4) As stated in Paragraph (3) of this Article, all changes of the train shall be madebetween the Customer and the JR Companies, and the Company may not change thetour itinerary. If the Customer is unable to use any of the Tour Services described in theitinerary due to the change of the train, the Company shall not be required to change
any arrangements or provide any refund.
(5) Except for any change of the Train Service made by the Customer stipulated in
Paragraph (2) to (4) of this Article, the Customer may not change the departure date,course, transportation and accommodation facilities, or any other part of the itinerary
for personal reasons.
11. Changes in Tour Costs
After conclusion of the Tour Contract, the Company shall not make any changes in thetour costs except in the following cases. The Company shall not make any changes in thetour costs even if the Customer changes the train to be used in accordance with
Paragraph (2) to (4) of Article 10.
(1) In the event that charges and fees charged by transportation facilities required forthe tour are drastically changed beyond the extent normally expected due to significant
changes in economic conditions or for other reasons, the tour costs shall be increased or
decreased by the amount of such change.

(2) When the tour costs are increased as stipulated in Paragraph (1) of this Article, theCompany shall notify the Customer to that effect fifteen (15) days prior to the day
immediately preceding the start date of the tour.
(3) If there is any change in the contents of the tour as set forth in Paragraph (1) of
Article 10 resulting in a decrease or increase in the costs required for operation of thetour (including cancellation fees, penalty charges, and other charges either paid or
payable in connection with the Tour Services not provided due to any change in thecontract), the Company shall change the tour costs by the amount of such decrease or
increase, excluding in the case of increases due to the lack of available seats, rooms orother facilities provided by the transportation, accommodation or other facilities despite
the fact that the service is provided.
(4) In cases where the Company has specified in the contract documents that the tour
costs shall depend upon the number of the customers using the transportation,accommodation or other facilities, if such number of the customers has changed after theconclusion of the Tour Contract due to any reason that is not attributable to the Company,
the tour costs may be changed within the range described in the contract documents.
12. Assignment
The Customer may not assign his/her position under the Tour Contract to any otherperson.
13. Termination Prior to Start of Tour
(1) Termination Right of the Customer(i) The Customer may terminate the Tour Contract at any time by paying the cancellation
fees specified in the contract documents.
(ii) The Customer may terminate the Tour Contract without paying cancellation fees if
any of the following applies:
a. when the contents of the Tour Contract have been changed; provided, however, thatsuch changes shall be limited to those indicated in “Changes Requiring Payment of
Change Compensation Money” in Article 21 or other important changes;
b. when the tour costs have been increased in accordance with Paragraph (1) of Article
11;c. when smooth and safe operation of the tour becomes or is highly likely to become
impossible due to natural disasters, wars, riots, suspension of the Tour Services provided
by transportation, accommodation or other facilities, government orders, or any otherreason;d. when the Company fails to notify the Customer of the final document stipulated in
Paragraph (3) of Article 5 by due date; or
e. when operation of the tour in accordance with the tour itinerary described in thecontract documents becomes impossible due to reasons attributable to the Company.
(iii) when the Customer terminates the Tour Contract pursuant to (i) of Paragraph (1) of
this Article, or when the Customer terminates the Tour Contract pursuant to c. of (ii) of
Paragraph (1) of this Article in the event of the suspension of the Tokaido Shinkansen,
Sanyo Shinkansen or Kyushu Shinkansen services, the Customer shall terminate theTour Contract on the website of the Company or Our Commissioned Sales Company. In
the event of termination of the Tour Contract under (ii) of Paragraph (1) of this Article(except when the Customer terminates the Tour Contract pursuant to c. of (ii) of
Paragraph (1) of this Article in the event of suspension of Tokaido Shinkansen, Sanyo
Shinkansen or Kyushu Shinkansen services), the Customer shall terminate the Tour
Contract by calling the Company’s call center. In addition to the above, if the Customer
has got Shinkansen tickets issued for use of the Tokaido Shinkansen, Sanyo Shinkansen
or Kyushu Shinkansen, the Customer shall obtain cancellation certificates for all of theissued Shinkansen tickets at the station of the JR Companies by the earliest departuretime of the issued Shinkansen tickets. For clarity, if the Customer has got multiple
tickets issued, all issued tickets must be certified for cancellation.
(iv) If the Tour Contract is terminated in accordance with (i) of Paragraph (1) of this
Article, the Company shall refund the amount obtained by deducting applicable
cancellation fees from the tour costs already received from the Customer. If the Tour
Contract is terminated in accordance with (ii) of Paragraph (1) of this Article, theCompany shall refund the entire amount of the tour costs already received from theCustomer.
(2) Termination Right of the Company(i) The Company may terminate the Tour Contract in the event that the Company isunable to receive payment of the tour costs from the Customer by the Customer’s Credit
Card such as when the Customer’s Credit Card becomes invalid.
(ii) The Company may terminate the Tour Contract in the following cases:
a. when it becomes evident that the Customer fails to meet the requirements for tour
participation such as gender, age, qualifications skills and other requirements specified
in advance by the Company;
b. when it becomes evident that the Customer falls under any provisions of Paragraph(5) to (7) of Article 4;c. when the Company determines that the Customer is unable to participate in thetour due to illness, absence of a necessary helper or for other reasons.
d. when the Company determines that the Customer is likely to cause trouble to othercustomers or interfere with smooth operation of group activities;
e. when the Customer makes any exorbitant demand regarding the contents of theTour Contract;
f. when the number of tour participants is less than the minimum required number oftour participants stipulated on the Sales Website. In such case, the Customer shall be
notified of tour cancellation thirteen (13) days (three (3) days for day trips) prior to the
day immediately preceding the start date of the tour;
g. when any condition required for operation of the tour specified in advance by theCompany is not satisfied or highly likely not to be satisfied, such as insufficient snowfallin the case of skiing tour; orh. when smooth and safe operation of the tour becomes or is highly likely to become
impossible due to natural disasters, wars, riots, suspension of the Tour Services provided
by transportation, accommodation or other facilities, government orders or any otherreason beyond the Company’s control(iii) If the Tour Contract is terminated in accordance with (ii) of Paragraph (2) of this
Article, the Company shall refund the entire amount of the tour costs already received
from the Customer.
14. Termination Subsequent to Start of Tour
(1) Termination Right of the Customer(i) If the Customer is unable to receive the Tour Services described in the contract
documents due to any reason that is not attributable to the Customer or when the
Company informs the Customer to that effect, the Customer may terminate the part of
the Tour Contract pertaining to the Tour Services that has become impossible to beprovided, without paying any cancellation fee.
(ii) When the Customer terminates the Tour Contract pursuant to (i) of Paragraph (1) of
this Article, the Customer shall terminate it by calling the Company’s call center. In
addition to the above, if the Customer has got Shinkansen tickets issued for use of theTokaido Shinkansen, Sanyo Shinkansen or Kyushu Shinkansen and wishes to cancel thetrain use, the Customer shall obtain cancellation certificates for all of the issued
Shinkansen tickets at the station of the JR Companies by the earliest departure time of
the issued Shinkansen tickets. For clarity, if the Customer has got multiple tickets issued,
all issued tickets must be certified for cancellation.
(iii) In the case of (i) of Paragraph (1) of this Article, the Company shall refund to theCustomer the amount of the tour costs associated with the Tour Services that theCustomer was unable to receive; provided, however, that if the case of (i) of Paragraph(1) of this Article is not attributable to the Company, the Company shall refund to theCustomer the amount obtained by deducting the applicable cancellation fees and anyother charge either paid or payable in connection with the Tour Services from the amountabove.
(2) Termination Right of the Company(i) The Company may terminate any part of the Tour Contract by providing the Customer
in advance with an explanation for such termination in the following cases:
a. when the Company determines that the Customer is unable to participate in thetour due to illness, absence of a necessary helper or for other reasons;b. when it becomes evident that the Customer falls under any provision of Paragraph(5) to (7) of Article 4;c. when the Customer fails to comply with any instruction provided by the tour
conductor or any other person on behalf of the Company for the purpose of ensuring safe
and smooth operation of the tour or disrupts group activities using violence or threats
toward such person or any other tourist, and interfere with safe and smooth operation of
the tour; ord. when it becomes impossible to continue the tour due to natural disasters, wars, riots,
suspension of the Tour Services provided by transportation, accommodation or otherfacilities, government orders, or any other reason beyond the control of the Company.
(ii) If the Company terminates the Tour Contract pursuant to the provisions of (i) of
Paragraph (2) of this Article, the contractual relationship between the Company and theCustomer shall be terminated only prospectively. In such case, the Company’s obligations
regarding the Tour Services that the Customer has already received shall be deemed tohave been validly discharged.
(iii) In the case of (ii) of Paragraph (2) of this Article, the Company shall refund to theCustomer the amount obtained by deducting the cancellation fees, and other charges
that the Company has paid or will be required to pay to the providers of the Tour Services
from the tour costs for the part of the Tour Services not provided to the Customer.
(iv) If the Company terminates the Tour Contract in accordance with a. and d. of (i) of
Paragraph (2) of this Article, the Company shall make necessary arrangements to return
the Customer to the departure point at the Customer’s request and its expense.
15. Refund of Tour Costs(1) If the Company is required to issue a refund to the Customer in the case of “areduction in the tour costs in accordance with the provisions of Paragraph (1), (3) and (4)of Article 11” or “termination of the Tour Contract by either the Customer or theCompany in accordance with the provisions of Article 13 or 14”, the Company shall notify
the Customer of the amount to be refunded within seven (7) days from day following thedate of termination in the event of refunds arising from termination prior to the start of
the tour, and within thirty (30) days from the day following the end date of the tour
specified in the contract documents in the event of refunds arising from a reduction in
the tour costs or termination subsequent to the start of the tour, and the refunds shallbe issued to the Customer’s Credit Card on the date of such notification. However, if the
Customer has got Shinkansen tickets issued for use of the Tokaido Shinkansen, Sanyo
Shinkansen or Kyushu Shinkansen, the refund shall be made only when the Customer
submits all of the issued Shinkansen tickets (limited to the ticket that the Customer has
obtained a cancellation certificate at the station of the JR Companies as stipulated in(iii) of Paragraph (1) of Article 13 or (ii) of Paragraph (1) of Article 14) and all of thevouchers (limited to the voucher that the Customer received when the Shinkansen ticket
was issued) to the Company’s contact point within one (1) year from the start date of therelevant tour. No refunds shall be made for any ticket when one (1) year has passed fromthe start date of the relevant tour.
(2) The provisions of Paragraph (1) of this Article shall not preclude the Customer or theCompany from exercising any right to seek compensation for damages as stipulated in
Article 17 (Company’s Liabilities) and Article 19 (Customer’s Liabilities).
16. Tour Conductor
The Company will indicate on the Sales Website whether a tour conductor willaccompany the tour or not, and conditions for either case are as set forth in following (1)to (3).
(1) In the case of courses indicated as accompanied by a tour conductor, a tour conductor
shall accompany the tour throughout the entire tour itinerary. As a general rule, a tour
conductor shall provide services to ensure smooth operation of the itinerary stipulated
in the contract documents. During the tour, the Customer is required to comply with the
instructions of a tour conductor to ensure smooth and safe operation of the tour. As ageneral rule, tour conductor services shall be provided from 8 am through 8 pm.
(2) In the case of courses indicated as accompanied by a local tour conductor, a local tour
conductor shall accompany some parts of the tour (as indicated on the Sales Website).
The services provided by such local tour conductor shall be consistent with those
provided by the tour conductor under Paragraph (1) of this Article. If a change in thecontents of the services is necessary due to bad weather or other reasons in the parts ofthe tour unaccompanied by the local tour conductor, the Customer shall be responsible
for arranging alternative services and carrying out necessary procedures on his/her own.
(3) In the case of courses indicated as unaccompanied by a tour conductor, a tour
conductor or any similar personnel shall not accompany the Customer; therefore, theCustomer is required to manage the tour itinerary. The Company shall provide theCustomer with electronic tickets, etc. necessary to receive the Tour Services, and theCustomer shall be responsible for carrying out all formalities to receive the Tour Services
on his/her own.
17. Company’s Liability(1) If, in performing the agent-organized tour contract, the Company or its arrangement
agent causes damage to the Customer intentionally or negligently, the Company shallcompensate for such damage. However, this shall be limited to cases where a claim is
made and notified within two (2) years from the day following the occurrence of suchdamage.
(2) Except as stipulated in Paragraph (1) of this Article, the Company shall not be liable
for any damage incurred by the Customer due to any reason beyond the control of theCompany or its arrangement agent including the following cases,:(i) Natural disasters, wars, riots;(ii) Accidents or fire at transportation, accommodation or other facilities;(iii) Suspension of services by transportation, accommodation, or other facilities;(iv) Governmental orders, isolation due to infectious diseases;(v) Accidents during the Customer’s free time;(vi) Food poisoning; or(vii) Theft.
(3) Notwithstanding the claim or notification period for the damage as set forth inParagraph (1) of this Article from the Customer set forth in Paragraph (1) of this Article,
in the case of damage to baggage, the Company shall compensate for only if the claim is
made to the Company within fourteen (14) days from the day following the date ofoccurrence of such damage. However, regardless of the amount of the damages, themaximum amount of compensation shall be one hundred and fifty thousand (150,000)
yen per person (except in the case of willful misconduct or gross negligence on the partof the Company).
18. Special Compensation

(1) Regardless of whether or not the Company is liable as set forth in Paragraph (1) of
the preceding Article, the Company shall pay the Customer compensation for death, in
an amount of fifteen million yen (15,000,000 yen); compensation for permanent
disabilities, in an amount of no more than fifteen million yen (15,000,000 yen);condolence money for inpatient, in an amount of no less than twenty thousand yen(20,000 yen) and no more than two-hundred thousand yen (200,000 yen); and condolencemoney for outpatient, in an amount of no less than ten thousand yen (10,000 yen) andno more than fifty thousand yen (50,000 yen) for certain damage to the Customer’s life
or body which may arise from unexpected or sudden external accidents during theCustomer’s participation in the agent-organized tour, or compensation for damage tobaggage in the amount of no more than one-hundred thousand yen (100,000 yen) per
item or pair, and no more than one-hundred fifty thousand yen (150,000 yen) per
customer for each agent-organized tour, in accordance with the special compensation
provisions of the Standard General Conditions.
(2) In cases where the tour itinerary includes a day on which no tour services areprovided, if so clearly indicated in the tour itinerary, in the event of Paragraph (1) of this
Article, the Customer shall not be deemed to be participating in the agent-organized tour.
(3) The Company shall not pay compensation or condolence money stipulated in
Paragraph (1) of this Article for damage caused by the Customer’s willful misconduct,driving under the influence, illness, etc. In addition, the Company shall not pay suchcompensation or condolence money when the Customer engages in mountain climbing(those requiring the use of mountain climbing equipment such as ice axes, crampons,
hiking ropes and hammers), luging, bobsledding, sky-diving, hang gliding, flying aboard
ultralight planes (such as motor hang gliders, microlight planes, ultralight planes),
flying aboard gyroplanes, or other similar dangerous activities, unless such activities areincluded in the tour itinerary. However, if such activities are included in the tour
itinerary, the Company shall pay compensation and condolence money stipulated in
Paragraph (1) of this Article for any damage caused by the Customer engaging in suchactivities while participating in the agent-organized tour outside of the tour itinerary.
(4) The Company shall not pay compensation for damage in connection with cash, checks
or other securities, stamps, postage stamps, credit cards, coupons (including electronic
tickets and Shinkansen tickets), airline tickets, passports, manuscripts, blueprints,
designs, account books (from manuscripts to books, including those recorded in recording
media), vessels (including yachts, motorboats and boats), motor vehicles, motorized
bicycles (for vessels and motorized bicycles, including their accessories), mountainclimbing equipment, expedition equipment, dentures, artificial limbs, contact lenses,

animals, plants and or any other items equivalent thereto.
(5) As for the damage stipulated in Paragraph (1) of this Article, if the Company is liablefor damage under Paragraph (1) of Article 17 as well, the compensation under Paragraph(1) of this Article payable by the Company shall be deemed to be the compensation forsuch damage to the extent of the amount of compensation for damage payable undereither such liability.
(6) In the case of Paragraph (5) of this Article, the Company’s obligation to pay
compensation as stipulated in Paragraph (1) of this Article shall be reduced by theamount equivalent to the compensation for damage payable by the Company underParagraph (1) of Article 17 (which includes the amount of damage compensation sodeemed pursuant to Paragraph (5) of this Article).
19. Customer’s Liabilities(1) In the event that the Company suffers damages due to the Customer’s willful
misconduct or negligence, the Company shall seek compensation for damages from theCustomer.
(2) When concluding the Tour Contract, the Customer shall make efforts to understandhis/her rights and obligations and other contents of the Tour Contract, using information
provided by the Company.
(3) After the commencement of the tour, in order to receive the Tour Services describedin the contract document in a smooth manner, if the Customer recognizes that theprovided Tour Services are different from those described in the contract document, theCustomer shall promptly notify the Company’s contact point or the supplier of the Tour
Services to that effect at the tour destination.
(4) If the Company finds that the Customer requires care due to sickness, injury, etc.
during the tour, the Company may take necessary measures. In this case, the expenses
required for the aforementioned measures shall be borne by the Customer if the reasonsfor sickness, injury, etc. are not attributable to the Company, and the Customer shall pay
said expenses by the deadline specified by the Company in the manner specified by theCompany.
(5) If the Customer loses the electronic ticket, etc. given to the Customer by the Company
or the Shinkansen ticket that was gotten issued by the Customer, the Customer may notreceive the Tour Services.
20. Optional Tours or Provision of Information(1) The application of Article 18 (Special Compensation) for a separate agent-organizedoptional tour that is planned and operated by the Company based on separate tour costs
for the Customer who is participating in this tour (hereinafter referred to as the“Company’s Optional Tour”) shall be treated by the Company as a part of the contents ofthis Tour Contract. For the Company’s Optional Tour, it shall be indicated as “plannedand operated by the Company” on the Sales Website.
(2) As to a separate agent-organized optional tour that is planned and operated byanother company based on separate tour costs for the Customer who is participating inthis tour (hereinafter referred to as the “Other Company’s Optional Tour”), the Company
shall pay compensation or condolence money stipulated in Article 18 (Special
Compensation) for damages that occur to the Customer who is participating in the Other
Company’s Optional Tour (however, this shall not apply if the date of the Customer’s
participation in the Other Company’s Optional Tour is a date on which no Tour Services
are provided during the tour itinerary of this tour and it is clearly indicated in the tour
itinerary). In addition, the responsibilities of the planner/operator of the Other
Company’s Optional Tour and the responsibility of the Customer shall be all subject tothe provisions of such planner/operator.
(3) In cases where events, travel services, etc. for the Customer who is participating inthis tour (hereinafter referred to as the “Event”) or hyperlinks to the websites to apply
for the Event are described on the Sales Website or other websites as “mere provision of
information,” the Company shall pay compensation or condolence money stipulated in
the special compensation provisions of Article 18 for any damage incurred by the
Customer while participating in such Event (however, this shall not apply if the date of
the Customer’s participation in such Event is a date on which no Tour Services areprovided during the tour itinerary of this tour and it is clearly indicated in the tour
itinerary), whereas the Company shall not be liable in any other way.
21. Guarantee of Itinerary(1) In the event of any major changes to the contract details as indicated in the following“Changes Requiring Payment of Change Compensation Money” (excluding the changes
stipulated in (i) and (ii) below), the Company shall pay to the Customer a change
compensation money in the amount obtained by multiplying the tour costs by the rate
specified in the following “Changes Requiring Payment of Change Compensation Money”
within thirty (30) days from the day following the end of the tour. However, this shall not
apply if it is clear that the Company shall be liable in accordance with the provisions ofArticle 17 (1) with regard to such changes.
(i) The Company shall not pay a change compensation money for a change due to any of

the following reasons (however, the Company shall pay a change compensation money
for a change due to shortage of seats, rooms, etc. of transportation, accommodation orother facilities when the transportation, accommodation or other facilities are providing
such services).
a. Natural disasters
b. Warsc. Riots
d. Governmental orders
e. Suspension of Tour Services, such as flight cancellation, service interruption, or
suspension of operation, by transportation, accommodation or other facilities.
f. Provision of transportation services that differ from the initial operation plan due todelay, changes in the transportation schedule, etc.
g. Measures required to protect the life or physical safety of tour participants(ii) If the changes are associated with termination of the Tour Contract in accordancewith the stipulations of Article 13 and Article 14, the Company shall not pay a change
compensation money (however, the Company shall pay a change compensation money
for a change due to shortage of seats, rooms, etc. of transportation, accommodation orother facilities when the transportation, accommodation or other facilities are providing
such services).
(2) Notwithstanding the provisions of Paragraph (1) of this Article, the maximum
amount of a change compensation money that the Company shall pay per Customer
under a single Tour Contract shall be the amount obtained by multiplying the tour costs
by 15%. Furthermore, if a change compensation money to be paid under a single Tour
Contract is less than one thousand (1,000) yen per Customer, the Company shall not pay
the change compensation money.
■Changes Requiring Payment of Change Compensation Money(i) Change of the tour’s start or end date indicated in the contract document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.5%
/ If notified to the Customer on or after the tour’s start date: 3.0%(ii) Change of touristic sites or touristic facilities (including restaurants) and other tourdestinations to be entered indicated in the contract document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(iii) Change of transportation facilities indicated in the contract document to cheaperclass or facilities (limited to cases where the total amount of fare of such class andfacilities after the change falls below that of the class and facilities indicated in thecontract document)
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(iv) Change of the type or company name of the transportation facilities indicated in thecontract document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(v) Change of a flight to a different one at the departure airport or destination airport inJapan indicated in the contract document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(vi) Change of a direct flight between Japan and outside of Japan indicated in thecontract document to a connecting or indirect flight
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(vii) Change of the type or name of the accommodation facilities indicated in the contract
document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%
(viii) Change of the room type, facilities, scenic view and other room conditions of theaccommodation facilities indicated in the contract document
If notified to the Customer by the day immediately preceding the tour’s start date: 1.0%
/ If notified to the Customer on or after the tour’s start date: 2.0%(ix) Of the changes listed in (i) through (viii) above, any change to the matter that isincluded in the tour name indicated in the contract document
If notified to the Customer by the day immediately preceding the tour’s start date: 2.5%
/ If notified to the Customer on or after the tour’s start date: 5.0%
Note 1：When the final document has been notified, the rates of “Changes Requiring
Payment of Change Compensation Money” shall apply with the term “contract document”
being replaced with “final document”. In this case, if any change arises between thedetails listed in the contract document and the details listed in the final document, or
between the details listed in the final document and the contents of the Tour Services
that are actually provided, each shall be treated as one (1) change.
Note 2：As for the changes set forth in (ix), the rates of (i) through (viii) shall not apply,and only the rate set forth in (ix) shall apply.
Note 3：One (1) change shall be defined as follows: One (1) change per each ride orboarding for transportation facilities; one (1) change per each overnight stay foraccommodation facilities; one (1) change per each applicable matter for other Tour
Services.
Note 4：Even if changes set forth in (iv), (vii) or (viii) occur multiple times during one (1)ride/boarding or one (1) overnight stay, they shall be treated as one (1) change per
ride/boarding or overnight stay.
Note 5：If the transportation facilities set forth in (iii) and (iv) involves the use ofaccommodation facilities, it shall be treated as one (1) change per each overnight stay.
Note 6：Change of the company name of the transportation facilities set forth in (iv) andchange of the name of the accommodation facilities set forth in (vii) shall mean thechange associated with the change of transportation or accommodation facilities
themselves.
Note 7：Change of the company name of the transportation facilities set forth in (iv) shallnot apply when making a change to more expensive class or facilities.
22. Reference Dates for Tour Terms and Conditions and Tour Costs
The reference dates for these Tour Terms and Conditions and for the tour costs shall be
as specified on the Sales Website.
23. Other(1) The Customer shall be responsible for expenses incurred when asking a tour
conductor to provide personal guidance or help with shopping, etc., expenses incurred
due to illness, injury, etc., expenses associated with collecting luggage that has been
inadvertently lost or left behind by the Customer, and expenses required for making
arrangements separately from the group.
(2) During the tour, stops may be made at souvenir shops for the convenience of the
Customer, but all purchases shall be made on the responsibility of the Customer. The
Company shall not provide assistance with exchanges or returns of any goods purchasedby the Customer.
(3) The Company shall not re-operate the tour under any circumstances.
24.Governing Law and Jurisdiction(1) These terms and conditions and the Tour Contract shall be governed by and construedin accordance with the laws of Japan, without reference to principles of conflict of laws.
(2) The Tokyo District Court shall have exclusive jurisdiction in the first instance overany and all disputes related to these terms and conditions or the Tour Contract.

25.Language
The original text of these terms and conditions is written in Japanese language.
In the event that questions arise in relation to non-Japanese language indications ofthese terms and conditions, the Japanese terms and conditions shall be considered theauthentic text.
Japan Tourism Agency Registration No. 957
JR TOKAI TOURS Inc.
1-5-8 Kyobashi, Chuo-ku, Tokyo
As of April 1, 2024