KeepingPrecisionPrecise

ZEISS Metrology Care X-ray
Technical Service for tomography systems
With the service packages from ZEISS Metrology Care X-ray, you can rely on your tomography machines - every single day.

zeiss.co.uk/metrologycare

ZEISS Metrology Care X-ray
Technical service for your X-ray measuring system

The Metrology Care
X-ray Concept
A Trio of Service Packages
to Suit Your Specific Needs
ZEISS Metrology Care X-ray is our dedicated service portfolio for yourtomography measuring systems. Drawing on over 100 years of expertisefrom our installations around the world, we can support your efforts toimprove productivity and accuracy while reducing costs and downtime. Withan unrivalled level of product knowledge that only the manufacturer of yourmeasuring systems can offer, ZEISS provides a perfectly tailored range ofservice packages.

From single- to multi-shift operation and from theEnjoy ultimate peace of mind with ZEISS Metrology

metrology lab to production, the three packages com-Care X-ray: Planned preventive maintenance boosts

prise a series of services to match your requirements.

efficiency by keeping your measuring systems in opti-

This cost-effective concept means you only pay for themum condition and increasing uptime. You can also

scope of service you truly need.

add optional services to your chosen package, suchas regular calibrations performed in accordance withinternational standards for comparable accuracy levels.
For the plannable cost of ownership, minimised
downtime and ultimate tomography precision, ZEISSMetrology Care X-ray is your ideal choice.

Good reasons for ZEISS Metrology Care X-ray2

Quicker responsetime

Machineefficiency

Maximummachine uptime

A partner you canrely onTransparent
life cycle costs

Worldwideservice network3

in g SZEISS BOSELLO
2D X-ray solutions

oonOur 3 Preconfiured
Service Packages
at a GlanceCo m

ZEISS Metrology Care X-ray
Technical service for your X-ray measuring system

Higher productivity, increased safety, lower costs, reduced downtime: While your goals will often
mirror those of your fellow tomography operators, your individual needs may still differ
considerably. This means that a “one size fits all” approach to service is not the answer. However,neither is selecting potentially dozens of options from a seemingly endless list, then worrying
about having insufficient or excessive coverage. The solution: 3 preconfigured ZEISS Metrology Care
X-ray service packages that ensures maximum availability throughout the entire life cycle of yourtomography systems – whatever the setting and scale of your operation.

Essential
Vitally important services from the experts

Included• Inspection

Our Essential bundle is ideal for customers who are highly cost-conscious, require only the minimum scope

Essential

Optional• Calibration• Remote Diagnosticsof service, and are well-prepared to cope with longer machine downtime – for example, if their level ofutilization is low or if backup systems are available. (Currently only available for ZEISS BOSELLO 2D X-raysystems.)

Standard
Exhaustive checks and outstanding flexibility

Included• Maintenance incl. Calibration

Standard• Remote Diagnostics

Optional• Warrenty Extension• Response Time

Looking for a robust set of services that can be combined with numerous extras for greater customization?

• Response Time Plus

The Standard package offers the flexibility you need. Secure all the benefits of our complete maintenanceconcept while adding your choice of optional services.

AdvancedTotal coverage for ultimate peace of mind
For operators desiring a no-risk solution with a fixed cost of ownership and high uptime, we recommend
our Advanced service package. Including all costs for labor and spare parts, it ensures a fully predictable

Included• Maintenance incl. Calibration

AdvancedOptional• Response Time Plus

• Remote Diagnostics• Response Time
• Repair and Spare parts

service budget – with no unforeseen costs. Enjoy maximum performance and availability thanks tothis premium bundle from ZEISS.
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ZEISS Metrology Care X-ray
TechnicalZEISSMetrology
service forCare
yourX-ray
X-ray measuring system

ZEISS Metrology Care X-ray

EssentialStandard

Vitally important services from the experts
Our Essential bundle is ideal for operators who are highly costconscious, require only the minimum scope of service, and are wellprepared to cope with longer machine downtime – for example, if theirlevel of utilization is low or if backup systems are available.

Exhaustive checks and outstandig flexibilityYour Benefits

Looking for a robust set of services that can be combined withSystem checkoffers the flexibility you need. Secure all the benefits of our Standard

Remote Diagnostics

numerous extras for greater customization? The Standard package
maintenance concept while adding your choice of optional services.

Cost-effective
The Essential package is organized as follows:

IncludedYour Benefits
Preventative maintenance
Remote Diagnostics
Reduction of costs and repairs

The Standard package is organized as follows:

Optional

Included

Optional

Inspection

Calibration

Maintenance incl. Calibration

Response Time

System check and assessment of the actual state of theMeasuring system calibration, including certification. In

Our preventive maintenance includes inspecting and aligning

Whether we visit you on-site, connect to your measuring

radiocopic system using technical means on definedcompliance with all relevant laws and standards requirements,

all mechanical and electrical components in your measuringsystem remotely, or supply spare parts as required, we alwayscomponents.

our experts perform specific calibration procedures forsystem. This maintenance process also involves the certified

ensure a fast response time.

internationally comparable results.

calibration / verification of your measuring system. ThisRemote Diagnostics

comprehensive package ensures optimal results.

Response Time Plus
You are our highest priority with Response Time Plus. Offering

Analysis, diagnosis, and assistance provided by ZEISS experts inthe event of issues. Available via telephone or remotely using

Remote Diagnostics

minimal response time for support of your system, covering

TeamViewer, mGuard or other tools.

Analysis, diagnosis, and assistance provided by ZEISS experts ineverything fast from remote maintenance and spare parts

the event of issues. Available via telephone or remotely using

delivery to on-site deployment of technicians.

TeamViewer, mGuard or other tools.
Warranty Extension
Extended warranty for new machines means extended
security in relation to unforeseen machine costs.

Contact ZEISS now

Contact ZEISS now

All optional services listed here can be added to the service package. Please note that there may be

All optional services listed here can be added to the service package. Please note that there may bevariations in the availability and scope of services, especially for devices installed more than six years ago.

variations in the availability and scope of services, especially for devices installed more than six years ago.

Please scan the QR code to contact ZEISS directly.

Please scan the QR code to contact ZEISS directly.

67

ZEISS Metrology Care X-ray

Advanced

Overview:
The services available with each package

Total coverage

For operators desiring a fixed cost of ownership, a no-risk solution, and highuptime, we recommend our Advanced service package. Including all costs forlabor and spare parts, it ensures a fully predictable service budget – with nounforeseen costs. Enjoy maximum performance and availability thanks tothis premium bundle from ZEISS.

Your Benefits

Service Description

Contractually regulated response time

Warranty Support

Flate-rate concept

Statutory warranty for new machines / ZEISS Originals – single-shift operation

Budget security and TCO plannability

Warranty for new machines / ZEISS Originals – multi-shift operation✔
✔

Spare and wear parts for new machines

Optional

Maintenance incl. Calibration

Response Time Plus

Our preventive maintenance includes inspecting and aligning

You are our highest priority with Response Time Plus. Offering

all mechanical and electrical components in your measuring

minimal response time for support of your system, coveringsystem. This maintenance process also involves the certified

everything fast from remote maintenance and spare parts

calibration / verification of your measuring system. Thisdelivery to on-site deployment of technicians.

comprehensive package ensures optimal results.
Remote Diagnostics
Analysis, diagnosis, and assistance provided by ZEISS experts inthe event of issues. Available via telephone or remotely using
TeamViewer, mGuard or other tools.
Response Time
Whether we visit you on-site, connect to your measuringsystem remotely, or supply spare parts as required, we always
ensure a fast response time.
Repair and Spare Parts
Our flat-rate concept for repairs and spare parts ensureshigher availability as well as predictable machine costs,
enabling easier budget management and TCO calculation.

Includes repairs

No Contract✔
✔

✔

✔
✔

✔

✔
✔

Remote Support
Initial telephone support
Remote Diagnostics
Response times for Remote Diagnostics

✔
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✔
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oTechnical Support
Calibration / verification of measuring system, including certification
Preventive maintenance, incl. verification of measuring system
Response time for on-site service
Response time for standard spare parts on-siteooo

Maintenance
System analysis of the radioscopic system
Checking the actual state of the detector
Checking the X-ray cooler
Mechanical and electronic functional analysis of the radioscopic system
Inspection and function test of the safety equipment
Cleaning the X-ray tube including high-voltage cable
Function test and data backup

Contact ZEISS now✔
✔

EssentialoWarranty extension for new devices from 1 to 2 years

The Advanced packages is organized as follows:

Included

Advanced* Standard✔
✔
✔
✔
✔

*Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.

All optional services listed here can be added to the service package. Please note that there may bevariations in the availability and scope of services, especially for devices installed more than six years ago.
Please scan the QR code to contact ZEISS directly.

✔ included

o optional

ZEISS Metrology Care X-ray
Technical service for your X-ray measuring system

ZEISS Metrology Care X-ray

METROTOM
X-ray Solution

Standard

Comprehensive checks and outstanding flexibility
Looking for a robust set of services that can be combined withnumerous extras for greater customization? The Standard package
offers the flexibility you need. Secure all the benefits of our Standard
maintenance concept while adding your choice of optional services.

Your Benefits
Preventative maintenance
Remote Diagnostics
Reduction of costs and repairs

The Standard package is organized as follows:

Included

Optional

Maintenance incl. Calibration

Warranty Extension

Our preventive maintenance includes inspecting and aligning

Extended warranty for new machines means extended

all mechanical and electrical components in your measuring

security in relation to unforeseen machine costs.

system. This maintenance process also involves the certified
calibration / verification of your measuring system. This

Response Timecomprehensive package ensures optimal results.

Whether we visit you on-site, connect to your measuringsystem remotely, or supply spare parts as required, we always

Remote Diagnostics

ensure a fast response time.

Analysis, diagnosis, and assistance provided by ZEISS experts inthe event of issues. Available via telephone or remotely using

Response Time PlusTeamViewer.

You are our highest priority with Response Time Plus. Offering
minimal response time for support of your system, covering
everything fast from remote maintenance and spare parts
delivery to on-site deployment of technicians.

Included• Maintenance incl. Calibration

Standard• Remote Diagnostics

Optional

Accredited Calibration• Warranty Extension

In compliance with all requirements of the relevant laws and• Response Timestandards, our experts carry out specific accredited calibration• Response Time Plusprocedures for internationally comparable results. (Availability• Accredited Calibration

depends on machine type)• Firmware Update

Firmware Update
Benefit from Firmware Updates for possible additional
functionalities and compatibility checks with your software as
Included• Maintenance incl. Calibration• Remote Diagnostics• Response Time
• Repair and Spare Parts

Advancedpart of maintenance or repairs.

Optional• Response Time Plus
• Accredited Calibration

Contact ZEISS now• Firmware Update

All optional services listed here can be added to the service package. Please note that there may bevariations in the availability and scope of services, especially for devices installed more than six years ago.
Please scan the QR code to contact ZEISS directly.
1011

ZEISS Metrology Care X-ray

AdvancedOverview:
The service available with each package

Total coverage

For operators desiring a fixed cost of ownership and high uptime, werecommend our Advanced service package. Including all labor andspare parts, it ensures an entirely predictable service budget – with nounknown costs. Enjoy maximum performance and availability thanks tothis bundle from ZEISS.

Your Benefits

Service Description

Contractually regulated response time

Warranty Support

Flate-rate concept

Statutory warranty for new machines / ZEISS Originals – single-shift operation

Budget security and TCO plannability

Warranty for new machines / ZEISS Originals – multi-shift operation

The Advanced package is organized as follows:

IncludedStandardNo Contract✔
✔

✔
✔

✔

oWarranty extension for new devices from 1 to 2 years

Optional

Maintenance incl. Calibration

Response Time Plus

Our preventive maintenance includes inspecting and aligning

You are our highest priority with Response Time Plus. Offering

all mechanical and electrical components in your measuring

minimal response time for support of your system, coveringsystem. This maintenance process also involves the certified

everything fast from remote maintenance and spare parts

calibration / verification of your measuring system. Thisdelivery to on-site deployment of technicians.

comprehensive package ensures optimal results.
Accredited Calibration

Spare and wear parts for new appliances
Includes repairs

Initial telephone support
Remote Diagnostics
Response times for Remote Diagnostics

In compliance with all requirements of the relevant laws andAnalysis, diagnosis, and assistance provided by ZEISS experts instandards, our experts carry out specific accredited calibration

Technical Support

the event of issues. Available via telephone or remotely using

procedures for internationally comparable results. (AvailabilityTeamViewer.

depends on machine type)

Calibration / verification of measuring system, including certification
Preventive maintenance, incl. verification of measuring system

Response Time
Whether we visit you on-site, connect to your measuringsystem remotely, or supply spare parts as required, we always
ensure a fast response time.
Repair and Spare Parts
Our flat-rate concept for repairs and spare parts ensureshigher availability as well as predictable machine costs,
enabling easier budget management and TCO calculation.
Firmware Update
Benefit from Firmware Updates for possible additional

Response time for on-site service
Response time for standard spare parts on-site

System analysis of the radioscopic system
Checking the actual state of the detector
Checking the X-ray cooler
Mechanical and electronic functional analysis of the radioscopic system
Inspection and function test of the safety equipment

part of maintenance or repairs.

Inspection and function test of the safety equipment
Function test and data backup
Firmware Update
Accredited Calibration

All optional services listed here can be added to the service package. Please note that there may bevariations in the availability and scope of services, especially for devices installed more than six years ago.

✔
✔
✔

✔
✔

✔
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oo

✔

ooo

Maintenancefunctionalities and compatibility checks with your software asContact ZEISS now✔
✔

Remote Support

Remote Diagnostics

Please scan the QR code to contact ZEISS directly.

Advanced*o*Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.

✔ includedo optional

ZEISS Metrology Care X-ray
Technical service for your X-ray measuring system

Your Digital Access Point
to all Metrology Services

Benefits of theZEISS Metrology Portal
Access all metrology services – whenever you need themGreater efficiency is just a click away
Always keep track of all ZEISS products and services
Solve everyday measuring issues independently

No matter which ZEISS Metrology Care X-ray package you choose, connectivity is key to successin the age of Industry 4.0. The ZEISS Metrology Portal offers a broad range of additional
services, such as quick downloads of new software versions and easy registration for training.
Most of these services are entirely free of charge.

Download CenterZEISS Academy Metrology

ZEISS Center Finder

Download full versions of software,

Make learning a daily part of your work.

Find your local ZEISS Quality Excellence

updates, or additional documentation

Find e-learning courses, training videos,Center and learn about our measuring

Providing a clear overview of all systems, our portal promotes

Get ready to enjoy numerous exciting benefits with theseand get information about the latest

and training shedules online.

services. We’re here to support you

easy access to and management of information relating toservices, including 24/7 availability, faster and easier

software releases.

your tomography measuring systems and software. It also

workflows, and much more!

with your measuring tasks.

serves as your direct line to ZEISS, enabling you to createa request for technical assistance and view a summary ofpreviously submitted requests.

ZEISS Metrology Shop

And much more...

Visit our online shop for quick and easy

• Community

ordering of styli, machine accessories,• My Voiceand measuring lab equipment.

Register now:ZEISS Metrology Portal
portal.zeiss.com

1415

Carl Zeiss
Industrielle Messtechnik GmbH
Carl-Zeiss-Str. 2273446 Oberkochen

Carl Zeiss
Industrielle Metrology, LLC
6250 Sycamore Lane North
Maple Grove, MN 55369, USA

Telefon: +49 7364 20-6337
E-Mail: info.metrology.de@zeiss.com

Phone: +1 800 327-9735
E-Mail: info.metrology.us@zeiss.com

www.zeiss.de/messtechnik

www.zeiss.com/metrology

16

EN_60_010_0053I Printed in Germany CZ-XI/2024
Subject to change in design and scope of delivery and as a result of ongoing technical development.

ZEISS Metrology Care X-ray
Technical service for your X-ray measuring system