Expert Services

ThoughtSpot Expert Services
ThoughtSpot offers customers a comprehensive portfolio of configuration and training services tofurther unleash the unique opportunities made possible by ThoughtSpot search and AI-driven analytics.

Overview
Professional Services hours purchased from ThoughtSpot may be expended in any combination of theconsulting, configuration and training services described below, as requested in writing. ThoughtSpot
will provide a current tally of hours at any time upon Customer’s request.

Pricing
ThoughtSpot Professional Services hours are purchased on a fixed price and fixed numberof hours basis stated on the Order Form, plus expenses. Professional Services hours may be
expended on any combination of the services described below, including repetition of any
service described as directed by Customer.

Work Hours
All Professional Services performed are predicated on a forty-hour (40-hour) work week (ateight (8) hours per day), 9:00 am – 5:00 pm local time, Monday through Friday, excluding
Customer holidays and travel hours.

ExpensesCustomer will reimburse ThoughtSpot for all authorized, reasonable and verifiable travel, meal,
and lodging expenses for all ThoughtSpot personnel who travel in support of the Professional
Services. Such expenses will be billable at cost and borne solely by Customer. Customer
will pay all amounts in accordance with the Agreement or the applicable Order Form. For
reference, expenses are estimated at 20% of the Professional Services fees. Expenses will beinvoiced: (a) within ten (10) business days of the first day of each month for the expenses paidby ThoughtSpot during the preceding month; or (b) immediately for fees agreed upon up front
as a fixed fee.

ServicesProfessional Services hours may be expended on any combination of the following services:

Use Case Discovery

Conduct and lead use case discovery sessions to build aportfolio of usecases.

Data Modeling andLoading

Data modeling and initial load and delta-load automation
for additional data sources, including DDL design, ETL
prescription, data extraction per prescription, load data
into ThoughtSpot, sample validation of data and measures,complete worksheet design, verify business questions andanswers, design pinboards.

Performance Tuning

Performance tuning for software query times – approach formeasuring and optimizing ThoughtSpot
query times.

Enablement Support

Enablement support for use cases as requested by thecustomer, including technical and nontechnical support.

User Workshops

Workshop sessions include the following:•Technical enablement workshops for Customer
technical champions.

•User workshops, including storyboards, scripts, andscreen captures.

•“Train the trainer” workshops for Customer businesschampions.

Customer Responsibilities and Resources
Customer acknowledges and agrees that: (a) ThoughtSpot’s obligations relating to Professional Services areconditioned and dependent upon Customer’s timely fulfillment of its responsibilities as set forth in this Service
Description; and (b) Customer’s failure to timely fulfill its responsibilities may result in additional expenses
and that any resulting delay in the Professional Services or timelines will not be attributable to ThoughtSpot.
Customer will provide to ThoughtSpot:•Access to necessary subject matter personnel, such as the Infrastructure Administrator, Database
Administrator, Network Administrator, Project Manager, Business User, Business Sponsor etc., on an asneeded basis for the completion of the tasks specified above.

•Remote access to necessary tools, applications and documentation needed to provide theProfessional Services.

•The schedule for, and internal coordination of, the work session(s) necessary to complete theProfessional Services.

•Any documentation related to data models and business transformation rules at the commencementof the Professional Services engagement.

•Resources to conduct testing during the validation phase of the Professional Services.

Terms and Conditions
For scheduled service days that are canceled or rescheduled by Customer with fewer than ten businessdays prior written notice to ThoughtSpot, Customer will be charged and pay for: (a) any travel expenses thatcannot be canceled or refunded; and (b) the canceled/rescheduled service days if ThoughtSpot is not able toreassign the personnel to another project. For the purposes of this section, email to the ThoughtSpot personnel
assigned to this project will be sufficient as written notice.
ThoughtSpot will provide up to the number of Professional Services hours listed in a corresponding Order
Form, expended as directed by Customer. No services are included in this offering except as expressly
included in this document.
Customer agrees to pay the total fee amount on the Order Form regardless of the total number of hours
completed. ORDERS ARE NON-CANCELLABLE, NON-REFUNDABLE, AND NOT SUBJECT TO ACCEPTANCE.PURCHASEDHOURS MUST BE CONSUMED WITHIN 12 MONTHS FROM THE EFFECTIVE DATE OF THE ORDER FORM, AFTER WHICH TIME
UNUSED HOURS WILL BE DEEMED COMPLETED WITHOUT CREDIT, REFUND, OR FURTHER OBLIGATION OF ANY KIND.

About ThoughtSpot
The world’s most innovative enterprises use ThoughtSpot to empower every person in their organization,from C-suite executive to front-line employee, with the ability to quickly uncover data-driven insights. WithThoughtSpot, business people can type a simple Google-like search in natural language to instantly analyze
billions of rows of data, and leverage artificial intelligence to get trusted, relevant insights pushed to them asanswers to thousands of questions they might not have thought to ask. ThoughtSpot is simple enough for any
business person to use, yet powerful enough to handle even the largest, most complex enterprise data without
sacrificing speed, security, or governance. That’s why customers like 7-11, BT, Celebrity Cruises, Daimler,De Beers, Hulu, Miami Children’s Health System, Nationwide Building Society, and Scotiabank have turned toThoughtSpot transform their decision-making cultures. By making insights a part of every conversation andevery decision, ThoughtSpot is reimagining the role of data in creating a more fact-driven world. For more
information, please visit www.thoughtspot.com.

www.thoughtspot.com | (800) 508-7008