DATASHEET

Cohesity Premium
SupportFast answers, exceptional service

When you choose Cohesity software to radically simplify your data
management, you’re also gaining a trusted, strategic partner dedicatedto easing the way you protect, manage and derive value from all of yourdata—across the data center, edge and cloud. Cohesity Premium Supportdelivers fast, complete, high-quality technical responses all day, every
day to maximize all of the services consolidated on our multicloud data
platform. These include backup and recovery, disaster recovery, file andobject services, dev/test, and data compliance, security and analytics.
Our Cohesity Premium Support team members strive for excellence incustomer satisfaction, working with you to reduce IT complexity andeliminate mass data fragmentation. We serve customers across theglobe from offices in North America, Europe and the Asia Pacific region.

Cohesity Premium Support Benefits
Around-the-Clock Response

Feature & Maintenance Release AccessPremium Support hours are 24x7x365, guaranteeing

Premium Support ensures you always get the latest

rapid response to all inquiries.

Cohesity software releases.

Communication Your Way

Proactive Escalation & Monitoring

Our technical experts are available when you needWe guarantee fast initial response times: P1 errors in one

them—by phone, email and web.

hour, P2 in two hours and P3 in four hours.

Flexible-Length Contracts

Parts Delivery

We offer one-to-five-year contracts to support rollout andWe keep you productive with responsive parts delivery.

on-going maintenance success.

DATASHEET | Cohesity Premium Support

Customer-Centric Software and Services

Award Winning Team

Because Cohesity solutions are modern and proactive, Cohesity

Our systems and team work together to solve

Premium Support systems, people and processes are, too. We

issues quickly so your organization always

automatically open cases on your behalf when requested. We also

has access to data for insights that lead tosend alerts when we encounter issues, speeding resolution with lessgreater business value. Our experts haveeffort on your part.

dedicated their careers to helping and serving

At Cohesity, we care as much about troubleshooting as preventing
problems, reducing your operational hassles. Our multiclouddata management platform, Cohesity Helios™, for example, hascapabilities that allow you to see, manage and take action on yourcustomers. Because of their commitment,
Cohesity is proud to have earned the NorthFace
ScoreBoard Award from Omega Management Group Corp for worldclass excellence in customer service for seven consecutive years.

stored data and applications globally—from a single UI. It features

Cohesity is also proud to have achieved the rare perfect 100 Net

proactive health checks with anomaly alerting and remediation

Promoter Score (NPS) for months in both 2020 and 2021. NPS has

recommendations that stop issues before they negatively impact

become a benchmark customer satisfaction measurement and weyour business. And if the worst-case happens, Helios can call home tocouple it with our regular customer feedback surveys to ensure that

notify Cohesity Premium Support and prevent downtime.

we continue to deliver an exceptional support experience to ourcustomers around the world.

Customer obsession is a Cohesity core value, and our mission is to always deliver
an exceptional Premium Support experience.

To learn more about Cohesity Support and Enhanced Services Cohesity.com/support.

© 2024 Cohesity, Inc. All rights reserved.
Cohesity, the Cohesity logo, SnapTree, SpanFS, DataPlatform, DataProtect, Helios, and other Cohesity marks are trademarks or registered trademarks of Cohesity, Inc. in the US and/or internationally. Other company andproduct names may be trademarks of the respective companies with which they are associated. This material (a) is intended to provide you information about Cohesity and our business and products; (b) was believed to betrue and accurate at the time it was written, but is subject to change without notice; and (c) is provided on an “AS IS” basis. Cohesity disclaims all express or implied conditions, representations, warranties of any kind.

Cohesity.com | 1-855-926-4374 | 300 Park Ave., Suite 1700, San Jose, CA 95110

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