Franchise Owners Streamline
Store Operations withEmbedded Analytics

MASS RETAILER

Highlights
Keeping Pace with Rapid Growth
Franchising is a highly competitive sector in the retail industry. One Fortune
500 electronics retailer, an established brand for over 20 years, has grownto support a nationwide network of 800+ franchise stores. To keep pace withthis rapid growth, they wanted to give their franchises access to daily sales,
marketing, and peer benchmarking data. This would allow store managers
to make data-driven decisions on the fly, and remain competitive.

5000
Store Managers and Associates

1000
Ad-hoc weekly searches

Limited Views Despite Massive Efforts
To do this, the retailer used an old Microsoft Sharepoint analytics portal
Unfortunately, it was hard to use, constantly timing out, and only gave
viewers access to a limited view of their data. This created a poor user
experience for store managers. It was also costly and time-intensive for
the BI team to maintain. The BI team spent hours maintaining 30+ cubes tosupport the necessary data views that franchise owners needed. Changes
to a report typically took months. Despite these efforts, franchise owners
were not getting the visibility they needed. Instead, they were making
business decisions based on gut instincts.
The retailer needed a way to share analytics with franchise managers
that could scale to thousands of users, would be easy for non-technicalmanagers to use, and would be less resource-heavy for their internal teams
to maintain.

3
Data sources (POS, Inventory,HR)

15% Improved Staffing
Efficiency
Planned increase from correctly
forecasting demand per store.

ThoughtSpot Delivers Self-Service Data Insights
Becoming a Data-Driven Organization
The retailer’s head of BI chose ThoughtSpot’s embedded analytics
platform to support their new portal. Powered by a relational search engine,
ThoughtSpot calculates answers on the fly from terabytes of data. The
simplicity of using search to query data means anyone can build their own
reports in minutes, without technical training. And the powerful BI engine isflexible enough to support countless data views, freeing the BI team fromwasting hours building cubes or aggregate tables. Also, ThoughtSpot’sunique “unlimited- users” business model would allow them to scale tothousands of users without additional costs.

Embedded Analytics Delivers Results
With ThoughtSpot, the retailer can now give franchise owners unlimited andsecure access to the data they need. Store managers can create their own
reports and dashboards, and get immediate answers to their questions. They
are spearheading efforts in:•Merchandise Planning - by analyzing POS data across category,display location, or region they can maximize sales and optimize
product mix to increase overall revenue•

Inventory Allocation - by analyzing inventory across warehouse,store location, shipment status, and fulfillment, they can reduce
store stockouts•

Workforce Optimization - with data on store staffing and foot traffic
across stores and regions they can improve staffing efficiencies“ThoughtSpot is helping
our 700 store managers
answer their own
questions in minutes
It’s going to be agame changer for ourcompany.”- Chief Marketing Officer
Fortune 500 Retailer

This retailer is now empowering all franchise owners across theirorganization to run their stores with data-driven decisions.

www.thoughtspot.com(800) 508-7008