Universal Design Workplace

Dai Sogawa
Universal
Universal Design
Design Committee,Committee,
Japan
Japan Facility
Facility Management
Management Promotion
Promotion AssociationAssociation

INDEX
1 Framework of UD Workplace
ユニバーサルデザインの枠組み
2 Guideline on UD Workplace
ワークプレイスのUDガイドライン
3 Exemplars
ワークプレイスの事例

Background of UD workplace
Change of Laws/Regulations

Concern for health & safety for workers

Corporate Social Responsibility & Social Responsibility Investment

Change of the value of the standard for real estateStructure of UD Workplace
UD＋additional solutions＋software

Universal Designfor all（Good Design for users）
全体レベルの底上げ

Softwarepersonal assistance（operation & service）

additional solutions
for elderly & PWDs
（Barrier Free solution）

performancecostMaximize the performance
while keeping the cost minimum

Scope of UD WorkplacecommonUD of Public Space

Universal Design

Universal Designhard

softwareadditional solutions (BF)

UD of Workplace (JFMA)
soft

Universal Design(Design for ALL)

softwareadditional solutions (BF)
customization for indiv’ls(Design for EACH)

indivisual

Characteristics of UD Workplace
Comparison between Public Place and Workplace

Public Place

Workplacefor all users

for each workers
diversity of workers

By laws/ regulations

By corporate strategy

UD guideline “Toward“Toward UD
UD ofof Workplace”
Workplace” Sep.30
Sep.30 2004
2004
CSF1-2 公共交通機関から敷地までのアク セス
交通バリアフリー法により、駅などの旅客施設の整備と併せて、駅前広場や駅周辺の道路（駅から概ね５００〜１０００ｍの徒歩圏）のバリアフリー化も推進されている。公共交通機関から敷地までの経路のアクセシビリティについては、整備状況を実地調査等により、立地選定の判断基準の一つとしたい。
① ユーザーニーズ＜通勤経路の安全性が確保されていること＞（安全な歩道の確保、大きな交差点の有無等）
・視覚障害者は、駐車中の自転車などにぶつかりやすい（→歩道上の自転車等の障害物を撤去する）
・白杖使用者は歩行中、杖先に注意が集中するため、上部のみに突出している標識等が頭、顔、肩などに衝突する危険性がある。
＜移動の容易性：移動距離と時間が短いこと＞
・最寄り駅から職場のある敷地までの距離が近く（概ね徒歩５分以内）、経路が歩きやすいこと。
→距離は短いほど良いが、段差が多かったり、アップ・ダウンが多い場合は車椅子利用者等は移動不可となる。
＜通勤経路の快適性＞
・駅前や歩道の途中に休憩できるベンチがあったり、雨に濡れないアーケード街や緑が多いと快適に移動ができる。
② BE ST： 望ましい公共交通機関の条件
・歩道は十分な幅（２メートル以上）が確保され、更に樹木やベンチなど快適に歩行できる工夫があること。
・歩道の舗装は、雨水がたまらないように、透水性舗装となっていること。
・駅やバス停の周辺には雨に濡れない庇や屋根が設置されている。
（アーケードも効果的である）
・信号機には、音響機能や歩行者用時間延長機能が整備されている。
・大きな交差点には、立体横断施設が設けられ、道路用エレベーターが設置されている。
・最寄り駅から職場のある敷地までの距離が概ね５００メートル以内で、かつ車イスでも安全にアクセスが可能であること。
（階段や急な坂が無く、大きな交差点の横断も無いことが望ましい）

Sep

in
0.3

reots

③ M UST： 必須の公共交通機関の条件（ 交通バリアフリー法遵守）・歩道（自転車歩行者道を含む）が設置され、自動車と分離した通行空間が確保されている。
・歩道の幅は、車イス使用者がすれ違えるような幅が確保されている。
（概ね２メートル以上）
・歩道は視覚障害者が安全に通行できるように縁石により区画されている。
・歩道が横断歩道に接続する歩車道境界部の段差は、車イス等でも通行できる高さ（２㎝程度）となっている。
・主要な交差点等においては、病院等の主要施設、エレベーター等の移動支援施設等が標識や視覚障害者誘導用ブロッ
クで案内されていること。
④ 解決事例
雨に濡れないバス
停とベンチ
バスを利用する人も買い物をする人も雨に濡れず、ベンチで気楽に一休みできる工夫。
（熊本市）

駅の出入口から連続した雨に濡れないバス停。サイン計画もわかりやすい。
（阪急 伊丹駅）

Critical Success Factors in FM-cycle
UD strategy

Real Estate
accesssite

Base bldg

Management System

Evaluation

Project management access to building
access to floor
space unit

Fit-outspace planning

Operation

space unit
environment

Concern for diversity

Safetyinterior design
signpersonal needs

convenience

comfortwork stylesafety３０ Critical Success Factors
1 Real Estate

2 Planning (Base building)

1-1 Access
CSF1-1-1 Transportation
CSF1-1-2 Access to the site

2-1 Access to building
CSF2-1-1 Entrance of the site
CSF2-1-2 Walkway
CSF2-1-3 Parking
CSF2-1-4 Walkway from the parking
CSF2-1-5 Passenger loading zone

1-2 Site
CSF1-2-1 Convenience
CSF1-2-2 Safety・Comfort
CSF1-2-3 Characteristics

2-2 Access to Floor
CSF2-2-1 Entrance to the building
CSF2-2-2 Entrance hall
CSF2-2-3 Reception desk
CSF2-2-4 Hallway
CSF2-2-5 Stairs
CSF2-2-6 Elevator・Escalator
2-3 Space Unit
CSF2-3-1 Toilet
CSF2-3-2 Utility

３０ Critical Success Factors
3 Planning（Fit-out）
3-1 Space Planning
CSF3-1-1 Zoning
CSF3-1-2 layout
3-2 Space Unit
CSF3-2-1 Workstation
CSF3-2-2 Work-support space
CSF3-2-3 Computer/Filing space
CSF3-2-4 Supplementary space
3-3 Environment
CSF3-3-1 Heating
CSF3-3-2 Lighting

3-4 Interior design
CSF3-4-1 Color plan
CSF3-4-2 Toxic material control
CSF3-4-3 Furnishing
3-5 Sign
CSF3-5-1 Sign

Priority
Introducing UD according to the priorities
Base Building→Hard to change once built.

Make structures that accommodate the largest range of users.

Fit-out→ Easy to change.

Customize according to the users’ needs.

Operations→Easy to change.

Respond to users’ needs on regular bases.

Accomplishment level of each CSF① User’s Needs

・What is needed?

② Basic matter=must
・Basic matter
・Laws and regulations
・Safety concerns

UD 7viewpoint

bestNEEDS

better③ Universal design=best・principle of universal design
1: Equitable use
2: Flexibility in use
3: Simple and intuitive use
4: Perceptible information
5: Tolerance for error
6: Low physical effort
7: Size and space for approach④ Solutions example=better
・Practical solutions

basic mattermustfactUD review on Project Management
UD team (cold team)Propose alternatives
from UD’s point of view

UD review 1

Object、Users、UD standards

UD review 2

Zoning、Route、Levels of surfaces
Approach、Toilet、Sign plan

UD review 3

Planning、Accessibility 、
Entrance width、signs design

UD review 4

Details、Safety、Usability、Color plan、Lighting、Ideas on UD

UD review 5

UD inspection、Real scale model、Detail inspection、Operation plan

Design team (hot team)Few designer/architect cares UD.

Schematic design
基本構想段階Basic Design 1/500
基本計画段階(1/500)

Basic Design 1/200
基本計画段階(1/200)

Execution Design
実施設計

Construction
建設工事

Operation
運用・維持Survey on Japanese Corporations (2002)●Jan-Feb.2003●Simple Q&A●63 Inhouse-FMrs answered

American 8%
American8%

Govenment
Institute 7%
manufacture
17%

European 3%
Euorpean3%Japanese 89%

Service76%

Japanese89%

■Incorporate UD as Corporate Vision or Principle of WorkplaceCorporate policy
Office standard

UDBF
Diversity
Similar to the above
No answer
0%

10%20%30%40%50%60%■Policy of UD Workplace now and in the future
Incorporate UDNowFuture

Beyond legal obligation
Limit to legal obligation

Undecided
No needNo answer
0%5%10%15%20%25%30%35%40%

■What is the Advantage of UD?
Good workforce
Worker’s satisfaction
Corporate Image
Customer’s satisfaction
Worker’s incentive
Legal requirement
Increasing asset
No reason
Other reason
No answer

0%

10%20%

30%

40%

50%

60%

70%

50%60%■ What is the Disadvantage of UD?
Decrease of space efficiency
Increase of construction cost
Damage to corporate image

No reason
Other reason
No answer
0%10%20%30%40%

■Possibility of hiring elderly workers in the future
Very Promising

Japanese
European &AmericanPromising
Not very promising
Not promising
Not predictable
No answer
0%

10%20%30%40%50%60%■Possibility of hiring disabled workers in the future
Very promising

Japanese
European &American

PromisingNot very promising
Not promising
Not predictable
No answer
0%

10%20%

30%

40%

50%

60%

Result of survey
・Most corporations incorporates UD/Diversity as corporate policy.
・Most corporations practices Barrier Free rather than UD in their offices.
・USA/Euro based corporations are positive toward disabled workers,
but not elderly workers.

・FMers regard the advantage of UD as improving corporate image,human relation, worker’s satisfaction & productivity.
・FMers regard the disadvantage of UD as increasing construction costand space inefficiency
・ FMers regard cost as the biggest barrier to incorporating UD.

SurveyⅡ Japan/USA 2004
■What is Advantage of UD? (Japan/ USA)
010203040505556flexibility in employment
47

increase in ES
18

decrease legal risk

43

increase in corporate image

4124

increase in CS
13

increase in asset valuenone

21NA2362916

worker's morale
USA50
50

decrease in maitenance cost

Jpan

60

14276070

■What is Disadvantage of UD? (Japan/ USA)
0

1020

30

40

increase inconst. cost

3937
16

increase inoccupation cost

121
24

none
Jpan

USANA

60
55

decrease inspace efficiency

bad effect on 0
corporate image

50

20314

Exemplars

Fujitsu Solution Square

Open: 2003
Area: 51,000㎡Office building: 7 stories
Solution building: 3stories

Office Concept
Practicing new work style : Fusion of Workers & IT

Realizing Non-territorial Work Style
Stimulating Knowledge Collaboration
Reinforcing Security

Design Elements: Sensitive to Human●Comfortable meeting spaces●Incorporating natural materials, plants, colors

Design Elements: Sensitive to Human●Comfortable meeting spaces●Incorporating natural materials, plants, colors

Design Elements: Sensitive to Human●Comfortable meeting spaces●Incorporating natural materials, plants, colors

Solution Building: One Stop SolutionDampingStructure(Green-massdamper)

Office Building: Non-territorial

Open to thecommunity

Office Building’s Concept
Office area

PatioConcierge desk

Non-territorial office with4,000 skilled workers

Common area

●Simple structured area with the shape of fan●Open spaced floor with wide view
●Collaboration and Concentration●Support by Concierge desk

Non-territorial office with 4,000 skilled workers●Everyone is equipped with internet protocol phone
so everyone can be reached regardless of their place

Floor Color of Office Building
6F Universe: Purple
5F Sun: Orange
4F Tree: Green
3F Flower: Yellow
2F Water: Blue
1F Earth: Red●Easy to work & move in the non-territorial environment●Colors represent environments: from bottom color of earth
to the top color of universe

Floor Color of Office Building●Easy to work & move in the non-territorial environment●Colors represent environments: from bottom color of earth
to the top color of universe

Collaboration Space●Partition can be removed when necessary.
Up to 12 people can use one cubicle.

Collaboration Space●Reservation is not necessary.
Every workers showed satisfaction on questionnaire.

Solution Building’s Concept●Welcoming Customers●Offering Solutions to Customers●Wining & Dining

Floor Color of Solution Building
Colors expressing hospitalities to customers

2F Concierge: Red, the Corporate Color
Wall: Brown, the stateliness

3F Concierge: Blight accented Color
Wall: Red, the Corporate Color

Office with 4,000 Skilled Workers

Private Lockers

Work SpaceConcierge desk

●Desks are limited to 70 % of all workers. (2,800 desks)●Applied zoning for each departments●Provided 5,500 private lockers for workers stationed other places.

Collaboration Space Without Making Reservation

Collaboration zone

Meeting &Communication zone

Creative zone

Meeting Zone

Cafeteria Style Space with IT devices

Consideration for Accessibility

1000420085 0●Wide corridor, Elevator for wheel chair, audio assist, braille●Escalator for lower floor●Security gate with wider width, card reader with adequate height,
vein certification

Main Circulation with Wide Clearance

Office Building

Solution BuildingSolution Building
Balancing Universal Design with Security System

Hospitality

Universal DesignSecurity

Human AssistanceChallenge to the Sophisticated Technology

Universal Design vs. Security & Disaster Prevention
How to cope with accessibility and security●Make facility easily accessible while keeping the levelof security high●Utilize human assistance in order to realize bothbarrier free and security barrier●Pursuit Universal ServicePursuit Universal ServiceConcierge desk provides numerous services such asproviding stationary, OA supplies, ticket forbusiness trip, name cards, etc.

Other Offices

Japan Ketjen Co., Ltd.

Japan Ketjen Co., Ltd.

●Circulation is defined by the color of carpet●Everyone uses same workstation

Japan Ketjen Co., Ltd.

●Desk top and the screen position are adjustable.

Japan Aerospace Exploration Agency●Natural Light Duct provides skylight●During sunny day, luminance reaches 800 to 1000 lux

Thank you !

Dai Sogawa
Universal
Universal Design
Design Committee,Committee,
Japan
Japan facility
facility Management
Management Promotion
Promotion AssociationAssociation