Lesson 41 具合の悪いお客様に対応する
Are you ok?

Train Station

Conversation
Station Staff: Excuse me. Are you ok?
Passenger: Not really. I feel sick.
Station Staff: Do you need any help?
Passenger: If you could just show me where the bathroom is, thatwould be great.
Station Staff: Go down those stairs there and you will find thebathrooms on the right.
Passenger: Thank you. You’ve been a big help.

※日本語訳は3ページ目にあります

Language Focus
大丈夫ですか？

Are you ok?
Do you feel sick?
What is wrong?
Can you walk?
Are you injured?
Do you need help?
Do you need an ambulance?
Are you going to throw up?
Can you walk by yourself?
Sit down here for a minute.
Let me help you.

ご気分が優れませんか？
何か具合が悪いですか？

歩けますか？

This will haveJapanese
助けが必要ですか？
translations for all
救急車をお呼びしますか？
phrases
吐きそうですか？
お怪我はないですか？

一人で歩けますか？
ここに少しの間、お座り下さい。
お手伝いさせて下さい。

Vocabulary and Pronunciation Practice
sickdizzy
bleeding

気持ち悪い
めまいがする
血が出る

illinjured
cut

病気である
怪我をした切る©2015 Human Academy Co., Ltd. All Rights Reserved.

Lesson 41
Are you ok?

Train StationPracticeFill in the blanks.
1.
2.
3.
4.
5.
6.
7.

____ a hole in your skin____ the liquid from a cut____ when you break a bone____ you feel like everything is spinning____ you want to throw up____ twisted your ankle____ when you have an injury

a. bloodb. brokenbonec. dizzyd. sprain
e. hurtf. cutg. sick

Listening

Listen to the following conversations. What is wrong with the passenger?
Conversation 1: _______________________
Conversation 2: _______________________
Conversation 3: _______________________
Conversation 4: _______________________
Conversation 5: _______________________

Roleplay:
1. passenger has a wheelchair / find out where they are going/ phone next
station
2. passenger needs to use disabled toilet / show them where it is
3. passenger needs elevator / guide them to the elevator
4. passenger cannot see well/ help them use the ticket machine
5. passenger has a wheelchair / help them board the train
6. passenger is elderly / explain how to choose a ticket (look at map, choose afare)©2015 Human Academy Co., Ltd. All Rights Reserved.

Conversation 日本語訳
駅員:
乗客:
駅員:
乗客:
駅員:
乗客:

すみません。大丈夫ですか？
あまり良くないです。気持ち悪いです。
何か助けが必要ですか？
トイレの場所を教えていただくだけで、助かります。
この階段を下りると、右手にあります。
ありがとう。大変助かりました。

Listening Conversations:
Conversation 1:
Station Staff:
Excuse me, sir. Do you need some help?
Passenger:
Yes, please. Where is the washroom?
Conversation 2
Station Staff:
Excuse me, madam. Are you injured?
Passenger:
I think I broke my leg falling down the stairs.
Conversation 3:
Station Staff:
Excuse me, sir. Do you need an ambulance?
Passenger:
I think I will be ok if I just sit here for a minute.

Conversation 4:
Station Staff:
Excuse me, madam. Are you ok?
Passenger:
I feel a bit dizzy. I think I need to sit down.
Conversation 5:
Station Staff:
Excuse me, sir. Let me help you.
Passenger:
I am ok.
Station Staff:
Actually, you are bleeding. I will go get the medical kit.
《日本語訳》
会話 1:
駅員:
乗客:すみません。何か助けが必要ですか？
はい。トイレはどこですか？

会話 2:
駅員:
乗客:

すみません、お怪我をされましたか？
階段から落ちて、足を骨折したように思います。

会話 3:
駅員:
乗客:

すみません、救急車をお呼びしましょうか？
少しの間、ここに座るだけで、大丈夫だと思います。

会話 4:
駅員:
乗客:

すみません。大丈夫ですか？
ちょっとめまいがします。座る必要があると思います。

会話 5:
駅員:
乗客:
駅員:

すみません。お手伝いさせて下さい。
大丈夫です。
実際のところ、血が出てますよ。救急箱を、取ってきます。

©2015 Human Academy Co., Ltd. All Rights Reserved.