Accessible
IberiaIberia’s commitment to people with disabilities.
Iberia adapts its aircraft and services to provide accessible airtransport for people with disabilities or reduced mobility.
Travel preparations
The special needs of each person form
the basis for their travel preparations,as these vary depending on the passenger’s—
temporary or permanent—disability
and may determine their conditionsof carriage.
Medical cases and authorisation:
This group includes anyone who require
oxygen or healthcare during the flight.
It will also include anyone who does not
require additional resources, but whoseillness may worsen or may require medical
aid during the trip.
You should also talk to your doctor if you
have recently been ill with or suffer fromchronic cardiovascular or respiratory
problems, severe anaemia, unstablediabetes or cancer. And also if you aretaking immunosuppressive drugs or if, for
any health reason, there are doubts about
whether you are currently fit to travel.
Travelling with a companion:
people with certain disabilities are required
to travel with a companion to provide themwith the care they specifically need during
the trip, which must, at times, necessarily
be provided by trained healthcare
personnel who can assess their state ofhealth, administer medication or provide
the medical care they require at all times.
In general, you must travel with acompanion when you cannot eat or
perform your basic physical functions by
yourself. And also when communication
with the crew about safety topics is, inany way, unfeasible. Or if you need help
reaching an emergency exit, fastening or
unfastening your seat belt or retrieving andputting on your life jacket or oxygen mask.

The airline’s medical service is responsible
for both authorising your travel andrequiring you to travel with a companion
and the bookings department will send
them the necessary documentation forassessing each particular situation using
medical, healthcare, security and safety
criteria. Their decision must be recordedon the passenger’s booking.
FREMEC card: if you have a permanentor chronic disability, which does notchange over time, and travel with a certain
frequency, you will be interested to
discover the FREMEC (frequent traveller
medical card). This is a free product that isvery useful, once it is assigned, as it means
you can avoid having to send the same
documentation and go through the sameprocesses every time you take a trip
with Iberia.

When booking

At the airport

We recommend planning your trip so you canrelax and enjoy it. If it includes more than one
flight, take connection times into account: werecommend having at least an hour and a half
between connecting flights.

Mobility aids.- Ground assistance

Whether booking online (www.iberia.com),through the customer service centre(Serviberia - Spain 900 11 15 00) or through a
travel agency, this is the time to mention yourparticular medical case or request any special
requirements you will have.
Remember to tell our agents that you would
like to request••••

A wheelchair
OxygenTo travel with a service animal . A dog for
helping the passenger with their disability
may fly in the cabin with their owner freeof charge, once they have been accredited.
Only dogs will be allowed on board.
An extra place on the aircraft…

Although it is best to do all of the above when
making your booking, it may also be done later– up to 48 hours before flight departure.
Services to help make air travel more accessible
are provided not only on board but also extend
to and include services at arrival and departurefrom airports.

Since European Regulation (EC) 1107/06 cameinto effect, it is now the airport management
and not the airlines who are responsible forassistance on the ground at airports. This
assistance is still free and may involve help withthe following, depending on your disability or
degree of mobility:••••••

Moving around the airport with or without
your own wheelchair
Checking in mobility equipment andluggage
Getting to the aircraft
Boarding and settling you in on board
Collecting your mobility equipment andluggage
Getting out of the airpor

These services may be requested through theairline or travel agency or directly from AENA
– the Spanish airport management company.
Remember that you must give notice of atleast 48 hours to be guaranteed access to theservice.
The Iberia check-in desks will collect—freeof charge and in addition to your luggage
allowance—up to two pieces of mobility
equipment (wheelchairs, crutches). In addition,
if you are travelling with medication and/or
vital medical equipment, you may carry it in asingle piece of luggage not exceeding 23kgs, inaddition to the free baggage allowance allowedin your booking.
If you have a manual wheelchair, you may
keep it up to the boarding gate, where it will becollected and put in the hold for return to you
when you disembark from your flight at yourdestination. On some long-haul flights, we cancarry them in the cabin, subject to availability.

Preparing electric wheelchairs for a trip

On board

Carriage of this type of wheelchair issometimes difficult. If you are thinking of
taking a flight with your electric wheelchair,please come to check-in sufficiently in advanceof departure to allow time for us to organise its
disassembly and assembly.
Preparation of electric wheelchairs for carriage
in the aircraft hold will depend on their battery
characteristics:• Wheelchairs with wet cell batteries(spillable): the battery terminals andconnections must be removed forinsulation and protection.
• Wheelchairs with dry cell batteries(non-spillable): with a mechanism fordeactivating them.

Our fleet has different mobility devices thatvary depending on the size and dimensions of
the aircraft.

Whatever type
type ofof wheelchair
wheelchair you
you use,use, wewe
Whateversuggestprovidingouragents
withacopy
suggest providing our agents with a copy ofof themanufacturer’sinstructions.
It willthemanufacturer’sinstructions.
It will
help
help
with
thecorrectdisassembly
andwith the correct disassembly and assembly
assemblyof wheelchairs.
ofwheelchairs.
At the boarding gate, Iberia agents willprioritise your boarding.

On board, our crew will help locate seats
and fold-back arm-rests, transmit safety
instructions by alternative means for people
with auditive or visual impairments, provide
assistance from seats to the door of the toilet
and vice versa and, in general, make the flightas comfortable and pleasant as possible.
However, they will not be able to help withbreathing devices, meals or administering
medication.
Whenever the dimensions of the aircraft
allow, we will have a wheelchair in the cabin
to help you move around on board. On certain
flights (generally those that last longer thanfive hours), we can carry a folding wheelchair
on board, although—to do this—you must
advise us of the characteristics, dimensions andweight of the wheelchair in advance.

Practical information
Most of the services that we provide
may be arranged online at www.iberia.com,
but personal assistance and issue resolution
must be arranged through our customer
service centre, where our group of specialists
will help you with all your preparations andrespond to any queries you may have about
your Iberia flight.

More informationwww.iberia.com see the section on
Passengers with Special Needs on ourwebsite.
Atención al Cliente – Spain (Serviberia):
900 111 500 (full list of international
centres on the website).
Regulation: Regulation (EC) 1107/2006