1. Project title
Project for Improving Patient Safety Through Strengthening In-hospital Systems in Vietnam
2. Country nameVietnam
3. Background
In Vietnam, medical accidents are becoming a social problem. In 2013, the Ministry of Healthformulated Hospital Quality Standards and requested the establishment of a Quality Management
Department (QMD) in each hospital.
Recently, the Ministry of Health issued a notification about the introduction of the Incident Report
System in December 2018 to strengthen the patient safety measures.
The National Center for Global Health and Medicine (NCGM) has been supporting the Ministry ofHealth and hospital doctors and nurses working at QMD through two projects, which are “TheProject for Strengthening Management Capability for Quality and Safety in Healthcare to accelerate
hospital-wide cooperation in Vietnamese hospitals in Vietnam” and "The JICA Project for
Improvement of Hospital Management Competency at Cho Ray Hospital in Vietnam". The NCGM
has also supported "The Forum on Quality Management and Patient Safety in Vietnam" (hereafterthe Forum) to share the experiences with other Vietnam hospitals.
From 2015 to 2019, the capacity of QMD in 30 hospitals which participated in the projects has beenstrengthened. Also, the score of the national external evaluation by the Ministry of Health in these
hospitals was improved.
In the Forum which was held in 2019, the issues were identified as follows;
1) Although the capacity of the QMD has been strengthened, the capacity of human resources that
promote patient safety in clinical departments in each hospital is not sufficient; and
2) The relationship between QMD and clinical departments are to be further strengthened.
To resolve these issues, this proposed project was planned, based on the requests from the Ministry
4. Objective
To promote patient safety measures in Vietnam, this project aims to strengthen (1) in-hospitalorganizational patient safety systems at four key hospitals in Vietnam and (2) the secretariat
function of "The Forum on Quality Management and Patient Safety in Vietnam”.
5. Program outline
The project consists of three types of technical support.
1) Technical training in Vietnam
2) Technical training in Japan3) The Forum on Quality Management and Patient Safety in Vietnam
6. Implementation structure
6-1. Japanese side
National Center for Global Health and Medicine in collaboration withsome Japanese key hospitals and private companies irelated to improvingquality and safety inhealthcare.
6-2. Counterpart country side・Department of Medical Services Administration, Ministry of Health of Vietnam
・Four key hospitals where the NCGM has a relationship through former projects, which may include
the Cho Ray Hospital and Hung Vuong Hospital.

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7. Indicator

7-1. Output

7-2. Outcome

7-3. Impact

1） Technical training in Vietnam
・Technical support provided by Japanese experts four times a year
・80% of participants improve their scores comparing pre- and post-tests.
2）Technical training in Japan
・8 participants from 4 hospitals (2 participants from each hospital) are to be invited.
・Action plan by each hospital is to be developed.
3）The Forum on Quality Management and Patient Safety in Vietnam
・The Forum is held and an abstract book including presentations is to be developed.
・The network of secretariats to hold the Forum is to be established then meetings forpreparing the Forum are to be held twice.
1) Technical training in Vietnam, 2) Technical training in Japan・The patient safety training which the project supports is to be implemented
continuously. (At least once a year)
・The patient safety activities which the project supports are to be implemented
regularly.
・Each hospital is to deliver a presentation related to the patient safety activities atthe Forum. (At least 1 presentation per hospital)
3) The Forum on Quality Management and Patient Safety in Vietnam
・A wide range of stakeholders are to participate in the forum.
・The number of the participants will be increased.
・The TOR of the secretariats will be developed.
・The score of the national external evaluation by the Ministry of Health is to beimproved
・The contents which the project technically supports are to be included in any policy
documents on patient safety.
・The Forum will be held continuously by the formed secretariat.

8. Main activities
1)

Training in Vietnam (Dispatch 3 Japanese experts for 1 week in April, September,
December 2020, and February 2021)

2)

Training in Japan (Receive 8 trainees between July and September 2020)

3)

The Forum on Quality Management and Patient Safety in Vietnam (Dispatch 3 Japaneseexperts for 1 week in January 2021)

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