CUSTOMER STORY|BIC Graphic Quickly Enables Its Remote
Developers and Workforce With OneLogin
Remote Desktop Gateway
As new challenges are continuously changing our world and the way we work, nearly every company is needing to enablesecure remote access to critical resources. BIC Graphic – one of the largest suppliers in the promotional products industry– is one of those companies. While their story started before the pandemic, their journey shines a light on how companies
are adjusting during the COVID-19 crisis.

Entire remote workforce
up and running within
one week

One source of truth forremote workers

Enabling secure remote access for third-party developers
In early 2020, BIC Graphic engaged a third-party to rewrite the company’s ERM instanceso developers overseas would have faster, seamless access to billing and ordermanagement functionality. To enable remote access for nearly 290 remote developers,
BIC Graphic needed to provide access to its ERM hosted in the US. While the company
wanted to make it as seamless as possible for those remote developers, it also wanted
control over what the developers could access. However, it didn’t want to incur theexpense of sending firewall or VPN devices overseas.
Until then, BIC Graphic had used F5 over site-to-site VPN to enable access for remotecontractors. But the company’s IT group wasn’t satisfied with performance and reliability
According to Tommy Craddock, Information Technology/Sr. Unix/Linux Engineer for BIC
Graphic, end users had to configure their own remote desktop clients. Additionally,Craddock and his team were frustrated by glitches during F5 updates.
“We needed a more reliable solution that was easier for our users. OneLogin’s solution for
Remote Desktop Gateway (RDG) was the perfect alternative. It allowed us to quickly
ramp up a solution for remote users without having to expand our virtual or physicalfootprint.” he says.

Extending the remote desktop for at-home workers

Implemented MFA
on the remote desktop
gateway without installinga separate application

INDUSTRY
Technology/Software

USERS
2,500 users

INTEGRATIONSRDG, ADP, Oracle APPS &eBS, KnowBe4, Kronos,
Zoom, Salesforce,Tableau,
Site 24x7, Microsoft Office,Symphony Summit“Like so many companies, we hadto pivot to enable our employeesWith the emergence of COVID-19, the CIO of BIC Graphic instructed Craddock to quickly
set up half of the company’s workforce to work from home. One of the immediate issues
with this plan was that not all of these workers had laptops they could use to VPN into
the company’s systems. As Craddock explains, his team “sourced laptops locally, spun up
five virtual machines to be RDS hosts, and used OneLogin’s solution for RDG to get theirremote workforce up and running within one week.”

to work from anywhere, and are

Both Craddock and the company’s remote workforce are happy with the new solution.
“With OneLogin, we save on licensing and everything is encrypted with SSL to ensure nocredentials are passed in clear text. Plus, it’s a seamless experience for our users. There’s
no configuration – the OneLogin file automatically sets up the remote desktop session,and users enter their username and password only once to access all needed resources,”
Craddock explains.

critical time.”

figuring out ways we can help
others who are also shifting theway they work. We are gratefulto have a part to play during thisTommy CraddockInformation Technology/Sr.
Unix/Linux Engineer forBIC Graphiconelogin.com

CUSTOMER STORY|Now, it’s easy for BIC Graphic to provision access through OneLogin to the remote
desktop gateway and remote desktop servers if more employees need to self-isolate orwork from home. “We simply assign them to the appropriate Active Directory (AD) group,
then they are given the remote access tile in the portal, and everything is correctly set up
for them,” Craddock states.
Craddock also appreciates the ability to easily roll out multi-factor authentication (MFA)
since it’s built into the OneLogin solution. “We’re relieved we can roll out MFA without
installing a separate application on the remote desktop gateway,” he continues.

Expanding its vision and support for other organizations
Considered an essential business in the state of Florida, BIC Graphic is still operatingproduction sites. It is also continuing to produce its hand sanitizer, which it sells directly
to customers and donates to organizations on the frontlines. Moreover, it is producing
antimicrobial versions of its promotional products, such as its BIC® Clic Stic®, which is indemand by hospitals. Additionally, BIC Graphic is selling products that make it easier for
employees to work from home and for kids to learn at home.

RESULTS:
Successfully enabled
employees to workfrom anywhere
Saved on licensing andeverything is encryptedwith SSL
Seamless experience with
only one login“Like so many companies, we had to pivot to enable our employees to work fromanywhere, and are figuring out ways we can help others who are also shifting the way
they work. We are grateful to have a part to play during this critical time,” concludes
Craddock.
To learn more about BIC Graphic’s use of OneLogin, check out their case study.

onelogin.com