SD02868C/66/EN/01.21

Products

SolutionsOperating Instruction
OXY5500 Optical Oxygen Analyzer
Service Software

ServicesCopyright © 2021 Endress+Hauser, Inc. No part of this manual may be reproduced inwhole or in part without the express written permission of Endress+Hauser, Inc.
Endress+Hauser reserves the right to change product design and specifications at any
time without prior notice.

TABLE OF CONTENTS
1: Introduction
Associated documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
How to Use This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
General note icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

2: Installation
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

3: Operation
Starting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Main Screen (Device Manager) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Menu bar (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Device (2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Measurement control (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Measurement control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Status bar (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Device manager (5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Overview tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Datalogger tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12Graph tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Service tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

A: Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Service Repair Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Renewity returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

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1 - INTRODUCTION
Endress+Hauser’s OXY5500 Service Software is used to communicate via a PCor laptop with the OXY5500 Optical Oxygen Analyzer. This manual provides an
overview of the Service Software operation.

Associated documents
Enclosed in your analyzer system order is the product Safety Instruction foryour reference. Please review all necessary safety instructions before installing
or operating your analyzer. This document is an integral part of the complete
document package, which is listed in the following table.
Part Number

Document Type

Description

BA02195C

Operating Instruction

Provides a comprehensive overview of
the analyzer and step-by-step installation instructions

BA02196C

Sample Conditioning
System (SCS) Operating Instruction

Commission, operation and maintenancedetails for the OXY5500 Optical Oxygen Analyzer Sample Conditioning System

SD02868C

Service Software
Instruction

Instructions for operating the OXY5500
Service software to diagnose and maintain OXY5500 Optical Oxygen Analyzer
systems

TI01656C

Technical Information

Provides technical data on the device
with an overview of associated models
available

XA02754C

Safety Instruction

Safety Instructions for the OXY5500
Optical Oxygen Analyzer

For additional instruction manuals, please refer to the following:•

For custom orders:••

Refer to the Endress+Hauser website (https://endress.com/contact)
for the list of local sales channels to request order-specificdocumentation.1

For standard orders:•

Refer to the Endress+Hauser website product page to download the
published manuals for the analyzer: www.endress.com

1. Order-specific documentation is located by analyzer serial number (SN).
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Who Should Read This ManualThis manual should be read and referenced by anyone installing, operating or
having direct contact with the OXY5500 analyzer.

How to Use This Manual
Take a moment to familiarize yourself with this software instruction by readingthe "Table of Contents".
Images and tables have been included to provide a visual understanding of theanalyzer software functions. Special symbols are also used to provide the user
with key information regarding the system configuration and/or operation. Pay
close attention to this information.

General note icons
Instructional icons are provided in this manual to alert the user of important
information and valuable tips. The following symbols are used in this manual
along with associated types of information.
General notes and important information concerning the
installation and operation of the analyzer.

Failure to follow all directions may result in malfunction of theanalyzer.

Conventions used in this manual
In addition to the symbols and instructional information, this manual is createdwith “hot links” to enable the user to quickly navigate between different
sections within the manual. These links include table, figure and sectionreferences and are identified by a pointing finger cursor
when rollingover the text. Simply click on the link to navigate to the associated reference.

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2 - INSTALLATIONThis chapter provides instruction for configuring a PC or laptop to connect with
the OXY5500 and installing the OXY5500 Service Software.

System Requirements
Refer to Table 2–1 for PC or laptop minimum and suggested configuration
requirements.
Table 2–1 System requirements

Minimum System
Requirements

Suggested Configuration

Operating
SystemMicrosoftâ Windowsâ 7, 8
(32 or 64 Bit)

Microsoftâ Windowsâ 7 (64 Bit)

Processor

2.4 GHz Single Core Processor

3 GHz Multi-Core Processor

RAM

2 GB

4 GB or moreUSB

USB 2.0

USB 2.0

Screenresolution

1024 x 768

1680 x 1050 or higher

Installing the Software
Follow the procedure below to install the OXY5500 Service Software.
1. Close all open applications.
Additional open applications may interfere with the operation of
the OXY5500 Service Software.

2. Insert the supplied USB drive in a USB port on the PC or laptop. If
no dialog box automatically displays, use the Explorer to open thefile menu.

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3. Click the OXY5500 setup executable (.exe) file from the directory tolaunch the software. The OXY5500 Setup Wizard will open andguide the user through the installation process. Refer to Figure 2–1.

Figure 2–1 OXY5500 Setup Window

4. Select a destination location and Start Menu folder for the program
files. A window will display indicating drivers that will be installedwith the software. Refer to Figure 2–2.

Figure 2–2 Drivers installed with Service
Software

5. When all installation settings have been selected, click INSTALL tobegin the installation process. Refer to Figure 2–3.

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Figure 2–3 Ready to install

A progress bar displays while the OXY5500 software installs on thecomputer. A notification will display when the drivers have beensuccessfully installed.
6. Click the FINISH button shown in Figure 2–4 to complete theinstallation.

Figure 2–4 Completing the installation

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3 - OPERATION
Changes performed in the software will not be stored on theanalyzer device.

Should the USB connection be disrupted between the analyzer
and the PC or laptop while the software is running, the analyzer
device will remain in USB Mode for a few seconds after
disconnection. Wait for approximately 10 seconds before
operating the OXY5500 without the Service Software.

Starting the Software
1. Connect the OXY5500 to a USB port on the PC or laptop.
Refer to the OXY5500 Optical Oxygen Analyzer Operating
Instruction (BA02195C) Figure 2-3 for more information onconnecting and handling the analyzer.

2. Close all other applications, as they may interfere with the Service
Software.
3. Start the OXY5500 Service Software by clicking on the OXY5500
Service Software icon on the PC desktop or by clicking the Windows
Start-Up button and navigating to the folder designated during
installation. A message window will display stating that the analyzer
is connected and value changes made in the software will influence
the analyzer operation.
4. Click the Yes button on the message window. Refer to Figure 3–1.

Figure 3–1 Analyzer connected information
window

5. After successful initialization, the MAIN screen is displayed.

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If the analyzer is not detected, check all connections, or refer to“Troubleshooting” on page A-1 for more information.

6. The connected OXY5500 is shown in Device section (2) of the Mainmenu window referred to as the DEVICE MANAGER. Refer to "MainScreen (Device Manager)".
7. Click File/Exit menu to leave the OXY5500 Service software andclose the window.
OR
Click ?/About to open a dialog box that provides the software
information and version number. Click OK to close the dialog box.
Refer to Figure 3–2.

File/Exit?/About

Figure 3–2 Main screen; File/Exit and?/About menus

Main Screen (Device Manager)
The MAIN screen, also known as the DEVICE MANAGER window, consists of thefollowing areas:•••

Menu bar (1): Displays the application’s drop-down menus•

Status bar (4): Location where Date and Time are displayed.

•

Device Manager (5): Displays the tabs for functional screens;
Overview, Datalogger, Graph and Service.

Device (2): Shows the connected OXY5500 device information.
Measurement Control (3): Provides details of the analyzer
measurement

Refer to Figure 3–3 for a view of the screen.

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1
2
3

5

4
Figure 3–3 Main screen; analyzer device
and measurement controls on the left

Refer to Figure 3–4 for the menu map that outlines the various menu optionsof the software. Each top-level menu and subordinate functions are discussed
in detail in the following sections.

DeviceMain Menu:

Device Manager

Overview Tab

Datalogger Tab

Measurement
Control

Graph Tab

Service Tab

Phase

RefreshClear Chart

Miscellaneous (Date and Time)

OxygenDeleteZoom

Temperature
Adjustment

Temperature

ExportCopy

Service Report

ErrorsSave Image As

Analog Ports Interface Settings(Port, Output, Mode, Error Trigger)

Amplitude

Page Setup

4-20 mA Values

Active/Inactive
SensorPrint

Relay Settings (High, Low Alarm
Level)
Analog Ports Calibration

Pressure

Communication Ports Settings(Serial Ports, TCP/IP Settings)

Figure 3–4 Service Software Menu map
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Menu bar (1)The Menu Bar is where the drop-down menus for FILE/Exit, Device and ? canbe accessed.

Device (2)The Device section of the DEVICE MANAGER screen displays the Serial
number and Firmware version of the connected OXY5500 device. Refer toFigure 3–5.

Figure 3–5 Main screen; Device section

Measurement control (3)This section displays the measurement controls for the analyzer device. Refer
to Figure 3–6.

Measurement Control
buttons

Click to minimize
Measurement Control
buttons

Figure 3–6 Main screen; Measurement
control buttons

Measurement control buttons
Use the buttons at the top of the Measurement Control section to start andstop analyzer device measurements.

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The Single Scan button performs a single measurement.
The Continuous button performs measurements at the set timeinterval.
The Stop button halts the interval measurement.
This section includes the following fields for data viewing and input.

•

Next Measurement: The Next Measurement field shows acountdown until the next measurement is taken.

•

Interval: The Interval field shows the set time interval forcontinuous measurements.

•

To change the interval, type a new value using the arrow keys to
the right of each value; hour, minute, second.

•

Click the Apply button to transfer the new values to the analyzer
device.

•Measurement Name: The Measurement Name shows the nameof the selected measurement file for storing the measurement data.
Data is written to the designated file after Logging is active.

•

Logging: When Logging is set to ‘Inactive’ (refer to Figure 3–6),
measurement data is not being stored.

•

Click on the button under Logging to PC: to activate data
logging. The button changes to ‘IsActive’. Refer to Figure 3–7.

•

A dialog box will open for a file name and directory to be selected
for storing the data on the PC or laptop. A message window
indicates that the all the data is going to be stored as directed.
While the Service Software is in operation, the data cannot be
stored to the analyzer device. The data capture to the analyzer
device will resume after the Service Software application has beenexited.

•Comment: This field enables specific comments to be added.

•

Click on the Add button to place a comment with themeasurement file. Refer to Figure 3–7. A dialog window will open
to type in a comment.

•

Press OK and the comment is stored with the measurement data.

Status bar (4)The Status bar displays the date and time, which are synchronized with thelaptop or PC date and time.

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Logging is active
Add comment

Figure 3–7 Main screen; Logging active

Device manager (5)Initially, the DEVICE MANAGER window displays the OVERVIEW screen. Use
the tabs at the top of this window to navigate to the respective functions
screens. Refer to Figure 3–8.

Overview tab
The Overview tabs displays the Measured Values. This window is divided into
six sections (refer to Figure 3–8 for associated screen locations for eachnumbered section):•

Phase & Amplitude (1): These fields display the last measured raw
values.

•

Oxygen (2): This section displays the last measured oxygen value
and the currently applied RATA Value.
The RATA Value can only be adjusted on the analyzer device andnot in the Service Software.

The oxygen values can be displayed in the following units:• OP-3 sensor–%O2• OP-6 sensor
–
–

% O2
ppmv

• OP-9 sensor
–
3–6

ppmv
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1
5

2
3

6
4

Figure 3–8 Device Manager window;
Overview screen•

Temperature (3): This section displays the measured or set
temperature value used for temperature compensation in K, °C or °F(the temperature unit can be selected from the drop-down menu).
The

button must be selected in the Measurement Control

section to stop measurement in order to perform the manual/auto
selections.

••

Select the Manual radio button to enter atemperature value in the input field (thetemperature has to be know and remain
constant throughout measurements).

•

Select the Auto radio button to measure thetemperature with the temperature sensor
connected to the OXY5500 device.

•

Click the Apply button to transfer any changes
to the analyzer device.

Errors (4): This field shows error warnings and information
messages. If a critical error occurs, the field will be outlined in red

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SD02868C(e.g., “No sensor detected,” “ADC overflow,” “PME error”). Refer toFigure 3–9.

Figure 3–9 Error warning - no sensor
detected•

Active Sensor (5): This section shows the Sensor Type of theconnected sensor, gives the Current Value for sensor constraints andcalibration, allows manual adjustments to the Change sensor data,and gives the option to perform a Calibration. Refer to "Change
sensor data:" and "Calibrate the oxygen sensor:".

•Pressure (6): This section displays the measured or set atmospherepressure value used for pressure compensation in hPa, mbar, PSI,
atm, or Torr (the pressure unit can be selected from the drop-downmenu).
The

button must be selected in the Measurement Control

section to stop measurement in order to perform the manual/
4-20 mA selections.

•

Select the Manual radio button to enter apressure value in the input field (the pressure
has to be know and remain constant throughout
measurements).

•

Select the 4-20 mA radio button to perform
auto pressure measurements with the pressure
sensor connected to the analyzer device.

•

Click the Apply button to transfer any changes
to the analyzer device.

Change sensor data:
When a new sensor has been connected to the analyzer device, the sensor data
can be edited or changed using the following procedure.
Thebutton must be selected in the Measurement Control

section to stop measurement in order to perform the manual/auto
selections.

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1. Click the Change button in the Active Sensor section of the
DEVICE MANAGER: OVERVIEW window. The Change Sensor dialog
window opens. Refer to Figure 3–10.

Figure 3–10 Change Sensor dialog window

2. Select the Sensor Type (OP-3, OP-6 or OP-9) of the oxygen sensor
connected to the analyzer device.
3. The User Signal Intensity is used to change the measurement
signal intensity of the device. The nominal signal intensity setting is‘0’. The signal intensity level can be adjusted from -5 to 5 with -5
being the minimum amount of signal intensity and 5 being the
maximum.
Do not change this setting unless instructed by Service. Refer to“Service” on page A-2.

4. Edit the Sensor Constant values according to those stated on the
Calibration Certificate delivered with the oxygen sensor. Refer toFigure 3–11.
The Sensor Constant default values will change automaticallywhen a different sensor type is used.

The O2-2nd and the pATM unit values can also be changed. Make
sure the selected unit matches the one stated in the Calibration
Certificate.

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Figure 3–11 Sample calibration data certificate

5. After all of the necessary steps have been performed, click on the
OK button. The new sensor data will now be applied. Wheneversensor data is changed, and RATA is set to a value other than 1, an
information window will display stating RATA will be reset to ‘1’ assoon as the dialog window is closed. Refer to Figure 3–12.
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Figure 3–12 Information window: RATA
will be reset

Calibrate the oxygen sensor:
Oxygen sensors have to be calibrated before use. A conventional two-pointcalibration in an oxygen-free (nitrogen or sodium sulfite), and air-saturated(OP-3), 1 to 2% oxygen (OP-6) or 100 to 200 ppmv O2 (OP-9) environment
must be performed. Refer to the OXY5500 Optical Oxygen Analyzer Operating
Instruction (BA02195C) for more information. A re-calibration is recommended
after 100,000 measurement points.
From the MAIN screen, the Calibrate button in the Active Sensor section of
the window provides the option to recalibrate the connected oxygen sensor andupdate the sensor calibration data. When CALIBRATE is selected, the MANUALCALIBRATION dialog window opens. Refer to Figure 3–13.
In the Current Values section at the top of the window, the currently
measured Phase and Temperature values, and the measured or set
Pressure values are displayed. Additional information and warnings are
displayed in the Errors box.
From this window, the following parameters can be set:
1. Choose the mode for atmospheric pressure compensation pATM:•

If the Manual radio button is selected, the value of the current
atmospheric pressure is entered in the box below. Use the dropdown menu to choose the respective pressure unit.

•

Selecting the 4-20 mA radio button will cause the atmosphericpressure to measure with the pressure sensor connected to theanalyzer device.

2. Select the temperature (T0) at the 1st Calibration Point:•

Select Auto to measure the temperature at the first calibration
point with the temperature sensor. The temperature sensor must
be connected to the analyzer device as instructed in the OXY5500

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Optical Oxygen Analyzer Operating Instruction (BA02195C). Make
sure it is inserted into the mid-range of the first calibration point.

•

Select Manual to input the current temperature.

Figure 3–13 Manual calibration dialog
window

Datalogger tab
From the Device Manager menu, the Datalogger tab provides information on
the measurement files stored on the analyzer device. The list shows thenumber of measurement points stored to each file and the date that themeasurement file was last used. Measurement data can be moved from theanalyzer device to the PC. Refer to Figure 3–14.
1. Click on the desired measurement file to select it. The file will behighlighted.
2. Perform one of the following actions:•

Refresh: Use this function to refresh the display during a runningmeasurement with data logging to receive the actual number ofstored measurement points.

•

Delete: Delete the highlighted measurement file. A dialog box
will open confirming the action.

•

Export: Export the selected measurement file in .csv format to a
directory on the PC/laptop. A dialog box opens to enter thedesired directory for storing the file.
Data transfer and processing of large measurement files may takea longer time to transfer from the analyzer device to the PC.

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Figure 3–14 Datalogger window;
Measurements screen

A dialog window will display showing a progress bar. See below.
The data transfer can be canceled from this window. Refer toFigure 3–15.

Figure 3–15 Data transfer window: datatransfer in progress

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Graph tab
The Graph tab on the DEVICE MANAGER window provides a graphical displayof the current analyzer measurement. In the upper section of the screen, thecurrently measured values for oxygen and temperature are displayed.

Figure 3–16 Graph tab; graphical display ofcurrent measurement (oxygen and temperature)

The values to be displayed on the graph can be selected as follows.
Either:••Oxygen, or
Phase

Can be displayed together with either:••

Temperature, orAmplitude

Only two of the parameters can be displayed at the same time.

Clear chart:
To clear the currently displayed chart, click on the Clear Chart button.

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If Logging is active, clicking on the CLEAR CHART will not delete the stored
measurement data.
If Logging is activated during a running measurement, selecting
the CLEAR CHART option will clear the graph and only themeasurement data stored in the measurement file will be
displayed.

Zoom:
To zoom in to increase the view size:
1. Left mouse click and drag a frame around the area of interest.
To undo the zoom:
1. Right mouse click on the graph. A menu opens that displays thefollowing options (refer to Figure 3–17):•••

Un-Zoom: The last zooming step will be undone.
Undo All Zoom/Pan: All zooming steps will be undone.
Set Scale to Default: The original scale of the graph will bereset. (A double left mouse click will also perform Set Scale to
Default.)

Figure 3–17 Graph tab; Un-Zoom menu

Additional functions:With a right-click on the graph, the following additional functions can be
performed:••

Copy: Copies the graph to be pasted into any document.
Save Image As: Saves the graph as an image file. A dialog box
opens to select the directory, filename and the file type for saving thegraph.

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Page Setup: Changes the page settings for printing the graph.
Print: Opens the Print dialog box to choose a printer. Click on OK toprint a copy.

Service tab
The Service tab, selected from the DEVICE MANAGER window, select analyzer
device settings, such as analog and digital connections. Service reports canalso be created from this window.
The Service tab consists of the following areas (refer to Figure 3–18 for
associated screen locations for each numbered section):••

Miscellaneous (1): Location for setting the date and time.

••

Service Report (3): To generate a service report in .xlsx format.

••

4-20 mA Values (5): Location for entering the 4-20 mA values.

•

Analog Ports Calibration (7): Location for setting the input andoutput calibration points.

•

Communication Ports Settings (8): Location for setting thecommunication port information.

Temperature Adjustment (2): To adjust the temperature
values to a standardized zero value.
Analog Ports Interface Settings (4): Location for configuring
the interface settings.
Relay Settings (6): Used to define the valid range of theConcentration Alarm Relay.

Miscellaneous (1):For the Date and Time settings, type in the desired values into the associatedfields. Press the Set buttons for the new date and time to take affect.
Temperature zero adjustment (2):
To adjust the temperature values to a standardized zero value, a 0 simulator
must be connected to the OXY5500 temperature sensor. Refer to the OXY5500
Optical Oxygen Analyzer Operating Instruction (BA02195C), Chapter 3 Operation, for more information.
1. Click the Adjust button. A message window displays confirming thatthe simulator is connected to the analyzer device. Refer to Figure
3–19.
2. Click the OK button to perform the zero adjustment. A message
window will display confirming that the Temperature Zero
Adjustment has been performed.

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4

2

3

5

6

7
8

Figure 3–18 Service tab

Figure 3–19 Service tab; Temperatureadjust message display

Service report (3):Use this function to create a Service Report for the connected analyzer device.
1. Click the Create Report button shown in Figure 3–18.
2. When the dialog window opens, select a filename for the report anda directory on the PC where it will be stored. A message window
displays with a prompt to connect an oxygen sensor to the analyzer
device and expose the sensor to nitrogen gas of arbitrary
concentration. Refer to Figure 3–20.
3. Expose the OP probe to nitrogen gas by flowing gas into the systemand click NEXT.

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Figure 3–20 Service tab; Connect oxygen
sensor message display

4. Wait for 60 seconds for the sensor to equilibrate. A countdown status
displays in the message window. Refer to Figure 3–21.

Figure 3–21 Service tab; Status message
display

5. After the sensor has equilibrated, the software will automaticallystart to read phase values while a status bar displays in the window.
Refer to Figure 3–22.

Figure 3–22 Service tab; Phase values
reading status message display
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6. Click FINISH when the final message window displays and theservice report will be created. Refer to Figure 3–23.

Figure 3–23 Service tab; Service report
create message display

A sample service report is shown in Figure 3–24.
Analog ports interface settings (4):Use the fields under the Analog Ports section to apply settings of the Output,
Mode and Error Trigger applied to the selected Port.
1. Set the Port to Output 1, Output 2 or Input.

•

The output of Output 1 or Output 2 can be Oxygen or
Temperature.

•

The Input is always Pressure and cannot be changed.

2. Set the appropriate value for Output to the appropriate setting as
defined below.
3. Set the Mode.

••

Off: No input reading or output writing.

•

Bilinear: A high, mid and low value must be set which willcorrespond to 4, 12 and 20 mA respectively. This mode allows ahigher resolution in a certain range.

Linear: A high and low value must be set which will correspondto 4 and 20 mA respectively. Values between these two options
will be calculated linearly. Values outside this range will trigger the
output trigger level.

4. Set the Error Trigger value. In the event of any error, the Error
Trigger Level (2 or 22 mA) will be applied to the currently selected
port.

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Figure 3–24 Sample Service Report

Any value outside the 4-20 mA range will be interpreted as “notvalid.”

4-20 mA values (5):Set the 4-20 mA values in this section of the window. In these fields, enter thevalues that correspond to 4 (Low Value), 12 (Mid Value) or 20 (High Value) mA,
depending on the selected mode. Refer to Figure 3–25.
Use the following settings as they correspond to the values set in theInterface Settings section of the SERVICE window.

•

3–20

For Mode Off: No values can be entered.

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Figure 3–25 Service tab; Set 4-20 mA
values•For Mode Linear: The High Value and Low Value can beentered. The unit depends on the selected output and oxygen
sensor. If the output is set to Temperature, the unit is always °C.
Otherwise, the output depends on the oxygen sensor as follows:–

OP-3: % O2

– OP-6: ppmv
– OP-9: ppmv
The values will be used for calculating the output or input valueon the next measurement.

•

For Mode Bilinear: The High Value, Mid Value and Low Valuecan be entered. The same units are used as in the Linear mode.
The values will be used for calculating the output or input valueon the next measurement.

5. Click the Apply button to transfer changes to the analyzer device.
Relay settings (6):This section is used to define the valid range of the Concentration Alarm relay.
1. Enter the Alarm High Level.
2. Enter the Alarm Low Level.
The Alarm Low Level can be enabled or disabled by clicking on
the ‘Disable’ button as shown in Figure 3–26.

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If the oxygen value is outside this range, the relay will trigger an error.
The selected value unit depends on the currently selected oxygen sensor, as shown below.

•••

OP-3: % O2
OP-6: ppmv
OP-9: ppmv

Refer to Figure 3–26.

Figure 3–26 Service tab; Relay settings

3. Click the Apply button to transfer the new settings to the analyzer
device.
Analog ports calibration (7):The data entered in this section enables the Output or Input calibration. Refer
to Figure 3–27. The analyzer device is delivered from the factory calibrated to
the required specifications. Analog calibration may be performed in the field asneeded.

Figure 3–27 Service tab; Calibration Output calibration
Re-calibration of the analog ports will cause the factory calibration
to be lost.

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To test the current calibration, follow the steps below.
1. Apply some Testpoints by selecting different percentage values(i.e., 0, 25, 50, 75 or 100% which corresponds to 4, 8, 12, 16 and20 mA).
2. Check the values against a reference current measurement device,e.g., fluke 705 loop calibrator.
To perform a calibration for either Output 1 or Output 2:
1. Connect a current measurement device to either Output 1 or Output
2. This will serve as the reference device.
2. Set the 1st Point value for the Device to any low value, e.g., 4.000
mA.
3. Click the Apply button to transfer the new value to the analyzer
device.
4. Read the current value shown on your reference device (e.g., 3.90mA). Type this value into the Reference column field to the right of
the 1st Point to adjust the output values accordingly.
5. Set the 2nd Point value to any high value, e.g., 20.00 mA.
6. Click the Apply button to transfer the new value to the analyzer
device.
7. Read the current value shown on the analyzer device (e.g., 19.54
mA). Type this value into the Reference column to the right of the
2nd Point field to adjust the output values accordingly.
To perform a calibration for Input (refer to Figure 3–28):

Figure 3–28 Service tab; Calibration - Input

1. Apply a 4 mA current to the OXY5500 device.
2. Enter this value into the Reference column to the right of the 1st
Point field.
3. Click the Apply button.

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4. When the reading is steady, click the Apply button next to the 1st
Point field. The last measured value displays in the top row under
Raw Value. This is the uncalibrated value that will be used as the
1st Point calibration value.
5. Apply a 20 mA current to the OXY5500 device.
6. Enter this value into the Reference column to the right of the 2nd
Point field.
7. Click the Apply button.
8. When the reading is steady, click the Apply button next to the 2nd
Point field. This is the uncalibrated value that will be used as the
2nd Point calibration value.
Communication ports settings (8):Use this section to set the values for the communication ports. Refer to Figure
3–29.

Figure 3–29 Service tab; Communication
port settings

To set the Serial Ports, use the following steps:
1. Select RS232 or RS485 in the Port field.
2. Set the Baudrate for the selected Port.

•

For Baudrate RS232 or RS485, set to 9600, 19200, 38400,
57600 or 115200.

3. Set the Parity to Even, Odd or None.
Setting the Parity to “None” will also set the number of stop bits
to two (2). Setting the Parity to “Odd” or “Even” will set the
number to one stop bit.

4. Set the Modbus ID to any value between 1 and 32.

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To set the TCP/IP:
1. Select either DHCP or Static in the Obtain IP field.

•

If DHCP is selected, the IP and Subnet Mask will be assigned by
the DHCP server and will not be editable.

•

If Static is selected, enter the IP and Subnet Mask manually. Ask
your Network Administrator for assistance if there is uncertainty
about what should be entered in these fields.

2. In the Port field, enter the network port under which Modbus
application takes place.

The default value for most Modbus applications is 502.

3. Set the Modbus ID to any value between 1 and 32.
4. Click the Apply button for each value setting to transfer the changes
to the analyzer device.

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Endress+HauserA - TROUBLESHOOTING
Overview
This section presents recommendations and solutions to possible issues related
to the Service Software.

Troubleshooting
Refer to Table A–1 for frequently asked questions related to troubleshooting
the OXY5500 before contacting the Service department. Refer to “Service” onpage A-2 for contact information.
Table A–1 Potential instrument problems and their solutions

Symptom

Response

Unable to start the OXY5500 Setup
WizardMake sure the PC or laptop meets the system
requirements. Refer to Table 2–1 onpage 2–1.
Make sure the OXY5500 analyzer device is
NOT connected to the PC or laptop.
Copy and past the OXY5500 executable(.exe) file from the USB drive to the PC or
laptop desktop for start-up.
Restart the PC or laptop.
Restart the OXY5500 executable (.exe) file.
Refer to “Service” on page A-2 to contact
Service if the problem
persists.

Service Software does not open
after installation or is crashing

Make sure the OXY5500 analyzer device isconnected to the PC or laptop USB port.
Restart the system and retry activating theService Software.
Un-install the Service Software and re-install.
Refer to “Service” on page A-2 to contact
Service if the problem
persists.

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Table A-1 Potential instrument problems and their solutions (Continued)

Symptom

Response

Service Software is not initializing,
recognizing or able to startmeasurement

Check the USB cable connection between the
PC or laptop and the OXY5500 analyzer
device.
Connect the OXY5500 to a different USB porton the PC or laptop.
Make sure the OXY5500 has the latest
release of firmware.
Close the Service Software application, disconnect the OXY5500 analyzer device fromthe PC or laptop and power cycle the
OXY5500. Reconnect the OXY5500 to the PCor laptop and re-activate the Service Software application.
Refer to “Service” on page A-2 to contact
Service if the problem
persists.

Service
For Service, refer to our website (https://endress.com/contact) for the list of
local sales channels in your area.

Service Repair OrderIf returning the unit is required, obtain a Service Repair Order (SRO) Number
from Sales channel representative before returning the analyzer to the factory.
Your representative can determine whether the analyzer can be serviced onsite or should be returned to the factory. All returns should be shipped to:Endress+Hauser
11027 Arrow Rte.
Rancho Cucamonga, CA 91730-4866
United States of America
1-909-948-4100

Renewity returns
Returns can also be made inside the USA through the Renewity system. Froma computer, navigate to http://www.us.endress.com/return and complete theonline form.

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Disclaimers
Endress+Hauser accepts no responsibility for consequential damages arisingfrom the use of this software.
This manual contains information protected by copyright. No part of this guidemay be photocopied or reproduced in any form without prior written consent
from Endress+Hauser.

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INDEX
Symbols?/About 3–2

C

Calibration
Analog Ports 3–22
Cautions 1–2

D

Datalogger window 3–12
Clear chart 3–14
Device Manager window 3–2
Device 3–4
Device Manager 3–6
Measurement Control 3–4
Menu Bar 3–4

File/Exit 3–2

FG

Pressure 3–8
Temperature 3–7
Oxygen sensor calibration 3–11

P

PC
Requirements 2–1

S

Sensor Data
Change 3–8
Service A–2
Service window 3–16
4-20 mA Values 3–20
Analog Ports Calibration 3–22
Analog Ports Interface Settings 3–19
Communication Port Settings 3–24
Miscellaneous 3–16
Relay Settings 3–21
Service report 3–17
Temperature Zero Adjustment 3–16
SoftwareInstallation 2–1
Menu Map 3–3
Start-Up 3–1
Troubleshooting A–1

Graph window 3–14

L

LaptopRequirements 2–1

Warnings
General 1–2

W

M

Manual Conventions 1–2
Menu Map 3–3

O

Overview window 3–6
Active Sensor 3–8
Oxygen 3–6
Phase & Amplitude 3–6

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www.endress.com