Makiko Miwa

The Past, Present and Future of Information Retrieval:
Toward a User-Centered Orientation

Makiko Miwa
Professor, Faculty of Liberal Arts, The Open University of Japan

Summary
Initially, the differences in the information retrieval process when looking for information as asearcher on behalf of a client and when looking for information for the purpose of writing one’s own
article will be described. Major differences are that, when looking for information as a searcher,the clearly defined information needs of a user remain constant to the very end, whereas whenlooking for information as an author, one’s vague information needs gradually evolve. This is thedifference between system-centered information retrieval and user-centered information retrieval.

My presentation will then move on to the two approaches to information retrieval: thesystem-centered approach to information retrieval, and the user-centered approach to information
retrieval. Focusing on the differences between the two approaches in terms of information needs, theinformation search process, and relevance, it is imperative that when building new databases, orwhen revamping existing databases, support needs to be given to learning and investigatingprocesses, supporting gradually evolving information needs and taking into account the subjective
determination of relevance by users.

In conclusion, the importance of metadata, and about the merits of conforming to metadata
standards will be described. When searching for image, audio or video content that does not containtext data, it would be impossible to find content unless metadata was properly provided. The role
played by metadata standards in the interoperable

databases containing all forms of media

content—namely, characters, images, audio and video—and in the cooperation among museums,
libraries and archives, will be considered.

1Makiko Miwa
Biography<Education>2000 Ph.D. in Information Transfer, Syracuse University, U.S.A.
1994 Enrolled in the Ph.D. Program, School of Information Studies, Syracuse University
1983 Completed the Doctoral Program, School of Library and Information Science, Keio
University
1978 MLS, School of Library and Information Science, University of Pittsburgh, U.S.A.
1973 BA in History, Japan Women’s University<Career History>
2009-present

Professor of Informatics, Faculty of Liberal Arts, Open University of Japan

2001-2009

Professor, National Institute of Multimedia Education
Concurrently taught at several universities including the Graduate University of
Advanced Studies

1983-2001

Executive Officer, Epoch Research Corporation<Major Publications>Miwa, Makiko and Shizuko Miyahara, eds. Quality Assurance in LIS Education: An Internationaland Comparative Study. New York: Springer, 2015. (Miwa, Makiko. “GlobaLIS: Toward theRegional Cooperation in the Education of Library and Information Professionals in the
Asia-Pacific Region,” pp. 3-24.)

Miwa, Makiko. “Kaigai-ni-okeru ‘Toshokan Joho Senmonshoku’ no Shitsuhosho-to Konpitenshi(Quality Assurance and Competency of Library and Information Professionals Overseas)”, Joho-no
Kagaku-to-Gijutsu (The Journal of Information Science and Technology Association), 66(2),pp.71-78, 2014. [in Japanese]

Miwa, Makiko. Johokodo: Shisutemu Shiko-kara Riyosha Shiko-e (Information Behavior: From a
System-Centered toward a User-Centered Approach). Tokyo: Bensei Shuppan, 2012. [in Japanese]

Miwa, Makiko, et al. “A Method to Capture Information Encountering Embedded in Exploratory
Web Searches,” Information Research, 16(3), 2011.
http://www.informationr.net/ir/16-3/paper487.html
2

Makiko Miwa

The Past, Present and Future of Information Retrieval:
Toward a User-Centered Orientation
Makiko Miwa
Professor, Faculty of Liberal Arts, The Open University of Japan

Introduction
Since the 1980s, I have been involved in information retrieval as both a professional and a
researcher. In the early days when computers were introduced into information retrieval, thelimitations of storage capacity meant that searches could only be done on bibliographical data, that is,on short character strings, such as catalogs of books and indexes of academic papers. Following that,with the advent of electronic journals, academic texts emerged in searchable digitized form. In otherwords, it was now possible to conduct searches on the full texts. In the 1990s, the Internet spread
rapidly worldwide. There was a simultaneous increase in the capacity of computers facilitating thecreation of multimedia databases of not only character data, but also image, audio and video data.
Nowadays, we are able to search databases of diverse media online. Recently, electronic books—in
which whole books are digitized—have also begun to grow in popularity.
Today, I will discuss the historical developments and future prospects for information retrieval,focusing on the following points, while also recounting my own personal experiences. First, I willtalk about my experience as an information retrieval specialist—commonly known as a“searcher”—here I became aware of the difference between the system-centered process of
information retrieval and the user-centered process of information retrieval. Next, I will trace thechanges in the history of information retrieval. In particular, I will look at the differences in searchesof textual information and searches of non-textual information, such as solid objects and multimedia,
that is, images, audio and video. Following that, I will introduce the differences between thesystem-centered and the user-centered approaches to information retrieval, while interspersing thediscussion with specific examples. I will discuss the recent situation in which we have beentransitioning from an information retrieval environment (built as single database systems) tofederated searches and interoperable multiple databases. Put simply, I will talk about the growing
collaboration between museums, libraries and archives. Finally, I will consider why metadata—analternative expression of information that is key to searching information effectively andefficiently—is important amid this expansion of databases.
1

Makiko Miwa
My Experience in Information Retrieval
I will begin with an account of my own experiences. After graduating university, I got a job as a
type of editorial assistant at a foreign publisher. It was at this time that I learned about how
characters can be coded and handled on computers, leading to my interest in databases. I could not
find a graduate school in Japan that would teach me about character processing on computers, and so
I enrolled on a master’s course at the University of Pittsburgh School of Library and Information
Science in the United States. Here, I learned about the digitization and computer processing ofcharacters—in other words, about building databases and conducting searches—leading to becominga Master of Library and Information Science. On returning to Japan, I enrolled on a PhD program inlibrary and information science which had just started at Keio University, where I had an opportunity
to examine research and development related to constructing and searching bibliographic databasesin Japanese. I gained enough credits to graduate, but unfortunately, did not complete a doctoral thesis.
During the doctoral program, I was in charge of a service at the University of Tsukuba Science
Information Processing Center—that is now called the Research Facility Center for Science andTechnology—providing an academic database online to universities and other institutions throughout
Japan. My boss at that time had an attitude of, “Computers work 24 hours a day, and so it’s only
natural that humans do likewise.” So I spent my days working the whole time—providing databaseservices, planning and running workshops during the day, conducting R&D and writing papers atnight.
At about this time in the United States, “searchers” were getting actively involved at places likelibraries and research institutions, as professionals searching online databases on behalf of users, andattention was being drawn to “information brokers,” ―companies that engage in the collection andanalysis of information. This inspired me to start up an information broker business in Japan, and in1983 I founded a company named the Epoch Research Corporation. At the beginning, it was difficult
to get people understand what the business involved. Initially when I approached banks to raise
funds, they were reluctant to lend to me, as there was no precedent for such a type of business.
Gradually, the idea gained attraction in the mass media, allowing me to proceed. My company’sbusiness included doing investigative work for other businesses and public institutions, designing
databases, digitizing library catalogs and undertaking international surveys in collaboration withfellow brokers overseas. While the nature of my business covered a wide range of activities, themost successful one was the training course for searchers—that is, professionals in information
retrieval. I provided practical training in performing searches in a variety of databases, in the fieldsof medicine, patents, science and technology, and corporate business. The course became the2Makiko Miwa
precursor for the subsequent “Searcher Course” offered by the Information Science and Technology
Association (INFOSTA). On a personal front, I also published a book through Maruzen called
Saachaa no Jidai1 (which translates as “The Age of the Searcher”). It became a best seller as atechnical book, and helped the “searcher” profession gain recognition in the wider community. At
the same time, I also had opportunities to teach “information retrieval” and other classes part-time ata number of universities, including Keio University.
In the 1990s, with the advent of the Internet, the information retrieval environment underwent a
number of changes. The biggest difference was that online databases, which previously could only
be accessed by professional searchers, could now be searched directly by users. Faced with such achange, I could no longer hold much hope for the future of information brokerage, and so I resolved
to turn my hand to research and get that doctoral degree that had eluded me at Keio University. Witha goal of writing my doctoral thesis, I enrolled in the PhD program offered by the School ofInformation Studies of Syracuse University in 1994. My initial plan was to stay for three years, but
being involved in research and education as a full-time student was so much fun that I ended up
leading a student life in Syracuse for an extended period, just shy of six years. Syracuse is a city
located in the U.S. state of New York. Being so close to the Canadian border and to the Great Lakes,
the city receives a lot of snow, and so I spent many days snowbound from November to March. I
don’t think you could find a better environment anywhere else to work on research.
After obtaining a doctoral degree in 2000, I returned to Japan. Then, in 2001, I was appointed asa professor at the National Institute of Multimedia Education (NIME). At the time, NIME had been
an inter-university research institute, but it subsequently took the form of an incorporated
administrative agency, before being merged—or should I say absorbed—into the Open University ofJapan in 2009. Currently, I am a professor at the Open University of Japan.
When working as a searcher at the Epoch Research Corporation, I was asked to write a four-pagepiece entitled “The Adventure of a Searcher” for a monthly magazine published by KDD called On
the Line. Each time, I would decide on a theme in consultation with the editor, and then I would
search databases and summarize my findings. I enjoyed writing those articles. The series of articles
were later published as a book titled Amerika Kaidoku Shinsho (which translates as “A New Book on
American Deciphering”).2 When composing this series of articles, I became aware of a majordifference between looking for information as a searcher for others, and looking for information as
an author for one’s own compositions.
When looking for information as a searcher, first, I would interview the client to clarify theirinformation needs and what they desired in terms of the search results. Then, I would select a3

Makiko Miwa
database suited to the purpose, and map out an appropriate search strategy. Only then would I begin
the search. If the envisaged result was not forthcoming, I would re-map the search strategy andcontinue searching until a satisfactory result could be obtained. However, since the databases were
not free to use, it was important that I perform the search efficiently in a short period of time. Once I
got search results corresponding to the client’s information needs, I would look over them, extract
the necessary information, add my interpretation, put it all together into a report, and deliver it to theclient. The whole process would take about a week at the most. Sometimes, though, I would get arequest from a medical professional marked “Very Urgent,” and would have to respond in only twoor three hours.
On the other hand, when looking for information as an author for the purpose of writing anarticle, I would then look for information in databases in order to decide on the article topic.
Information needs at this time were vague and I would start by selecting a provisional topic and thenconsult with the editor. Next, I would perform a search focused on the provisional topic, looking forpotential articles and statistical data, before composing a story while interpreting the information I
had obtained. At this point, if a coherent narrative did not emerge, or if I could not get enough data, I
would change the topic with the editor’s permission. Then I would write up the story I had composedusing a certain number of words and then convey my ideas for the graphic to the illustrator.
There are significant differences between these two information retrieval processes. Whenlooking for information as a searcher on behalf of a client, the information needs defined at theoutset and the anticipated output requirements remain constant to the very end. Also, whether or not
the search results are relevant the information needs is objectively determined by looking at theoutline or summary. In contrast, when looking for information as an author, the information needs
defined at the start—in other words, the article topic—gradually changes depending on theknowledge gleaned during the information retrieval process. Consequently, the initial topic changes
almost all the time. Also, when scrutinizing the research results, whether or not a certain text is likely
to be useful as an information source for the article, is determined subjectively from reading it.
Let us now take a step-by-step look at the search process involved in developing an article while
searching for information, using the three aspects of: cognition, emotion and action. In the first step:
the cognitive aspect is the generation of ideas, while the emotive aspect is the mood of welcoming
information, and the active aspect is reading newspaper articles, yearbooks and trade journal articles,
as well as talking with people. In the second step: the cognitive aspect is defining a broad topic,
while the emotive aspect is being adventurous, and the action is searching databases within the topic
domain and looking for the latest articles. In the third step: the cognitive aspect involves composing
4

Makiko Miwaa story, while the emotive aspect is a state of flow, in other words, a state of stopping other thingsfrom intruding, due to being totally engaged. The action here is reading through potential documents
acquired as search results and checking statistical data. In the fourth step, the cognitive aspect isputting together the data and information and connecting them into a story. Since this involves
making decisions, the emotive aspect involves being critical. The action is extracting and selecting
text and data that matches the story. In the fifth step: the cognitive aspect is integration, the emotive
aspect is being logical, and the action is creating charts and putting your interpretation into words. In
the final sixth step: the cognitive aspect is making an announcement, the emotive aspect isimagination, and the action is writing the story.
Now, let us take a more detailed look at the differences in searching when mediating user
information needs as a searcher and when looking for information yourself as a user. I will use theterm “intermediary searches” for searches performed as a searcher, and “self search” for searches
performed by the user. First, with respect to topics, in the case of an intermediary search, the topic isclearly defined, whereas in the case of a self search, the topic is vague. In terms of the search process,intermediary searches are systematic, whereas self searches are not. With regard to search strategy,
in intermediary searches, the strategy is configured as step-by-step procedures, whereas in self
searches, the strategy is based upon trial and error. As for emotion, in intermediary searches, emotion
is stable, or hardly moves at all, whereas in the case of self searches, emotion is unstable, a mixtureof pleasure and anxiety depending on the search results. In terms of knowledge structure, inintermediary searches, the structure gradually deepens in a fixed direction, but in self searches, there
is a sense of expansion as the direction changes. Finally, as for the theme that runs throughout the
search process, in the case of intermediary searches, the aim is for achievement, whereas in the caseof self searches, the aim is for creation, or to be more precise, the creation of results.
Without doubt, these differences are the differences between system-centered information
retrieval and user-centered information retrieval. In other words, in system-centered information
retrieval, information needs do not change, and relevance can be evaluated objectively, whereas inuser-centered information retrieval, information needs change in the middle of the search, and therelevance of the information is evaluated subjectively. When I became aware of this difference, I
thought to myself that I could write a doctoral thesis on this.

Two Approaches to Information Retrieval
Information retrieval systems have been developed since the 1950s. Up until the 1980s, prior to
the advent of the Internet, it was normal for the retrieval of information to be managed by5Makiko Miwa
professional searchers, and the system-centered approach to information retrieval was the norm.
With the arrival of the Internet in the 1990s, users were able to search for information themselvesusing a web browser. This led to the emergence of the user-centered approach to information
retrieval and now both approaches vie for supremacy.

The System-Centered Approach to Information Retrieval
First, I will introduce the model of system-centered information retrieval (Figure 1). At the farleft of this diagram is a group of documents contained in a database. The indexer attaches an index,
or metadata, to each document. I will explain about metadata in more detail shortly, but for now, inthe case of information retrieval, it refers to the titles of a document, the name of the author, thename of the publisher and subject keywords, which alternatively work as its access points. On theright side of the diagram is the user who has information needs. The database is queried byexpressing the information needs as an enquiry combining keywords. Thesauri, classification tables
and subject headings are used as translation tools for matching the keywords used by the user in thequery against the keywords attached to documents by the indexer. To put it another way, the indexer
refers to these translation aids when attaching indexes, and the user refers to these translation aids
when selecting keywords.

Figure 1. The System-centered information retrieval model

The user represents information needs in queries using logical operations on keywords. There arethree types of logical operations that can be used here: logical sum, logical product and logicaldifference.
6

Makiko Miwa

Figure 2. Boolean operations

For example, let us consider logical operations for the two keywords “pen” and “pencil.” In thecase of a logical sum, the search will retrieve documents that contain either “pen” or “pencil” or both.
In the case of a logical product, the search will retrieve documents that contain both “pen” and“pencil.” In the case of a logical difference, the search will retrieve documents that contain the
keyword “pen” but which do not contain the keyword “pencil.” In real-life searches, complex
queries can be expressed by combining logical sum, logical product and logical difference
operations.
In information retrieval, the first query that is created not necessarily lead to search results thatmatch the information needs. For this reason, a technique was devised called relevance feedback.
This is a method of leading to better search results by revising the initial search results. There arethree types of relevance feedback techniques: explicit feedback, implicit feedback and pseudo
relevance feedback.

Figure 3. Explicit feedback
7

Makiko Miwa
Explicit feedback (Figure 3) is the technique of getting the user to decide on the relevance of the
documents retrieved as a consequence of the initial query, and forming the next query using themetadata of those documents that are determined to be relevant.

Figure 4. Implicit feedback

In implicit feedback (Figure 4), the system detects whether the user has looked at each of the
documents appearing in the search results of the initial query, and if so for how long and detects any
browsing or scrolling action. Based on this, the system then determines relevance. The next query isthen automatically formed using the metadata of those documents determined to be relevant. This
technique is called “implicit” feedback because relevance is reckoned without the user knowing.

Figure 5. Pseudo relevance feedback

In pseudo relevance feedback, once the set of relevant documents has been searched, the top few
documents in the list of search results shown in order of relevance are judged as being highly
relevant. The next query is then automatically formed using the metadata of these documents.
In this way, relevance feedback is used for deriving more relevant search results, by revising an
initial query based on the content of relevant documents. In system-centered information retrieval,
8Makiko Miwa
various other techniques are also used in order to increase the relevance of search results, such as byattaching weight to certain keywords.
――――
The User-Centered Approach to Information Retrieval
Next, let us look at the thinking on the user-centered approach to information retrieval. In theuser-centered approach, information needs are seen as gradually evolving. Figure 6 shows thedevelopment process for information needs.

Figure 6. Evolving information needs3

As shown in this figure, information needs evolve in stages. At first, there is visceral need, or trueneed that cannot be expressed in words. Put another way, it is the situation where, even though aperson feels a vague sense of unease, they are unable to explain it to others because they are not surewhat it is themselves. The next stage is conscious need. This is the situation where a person has an
undetermined, ambiguous need that cannot be adequately defined, but whose ambiguity may beresolved through talking with others. The next stage is formalized need. This is the situation where aperson can clearly express their own information needs. The last stage is compromised need. This is
the situation where a searcher explains a person’s information needs in a way that can be understood,
such as by forming queries combining keywords in accordance with the characteristics of theinformation retrieval system, so as to obtain a response from the system. Since information needs
develop in this way, in the early stages, users might find satisfactorily expressing their informationneeds difficult. The idea in user-centered information retrieval that “information needs change andcannot be defined clearly” differs from the premise in the system-centered information retrieval
model that “information needs can be defined clearly and do not change.”
Next, I will present a model of information behavior that represents the overall picture of user
behavior and cognition in the information search process (Figure 7).

9Makiko Miwa

Information
processing anduse

Figure 7. Model of information behavior4This model shows that, when a user with information needs engages in information seeking
behavior, the user will decide whether to take action, taking into account the stress felt whensearching for information based on stress-coping theory. The intervening variables when engaging in
information behavior are: the user’s psychological factors, socio-economic factors, roles andinterpersonal factors, environmental factors and the characteristics of information sources. The
model also shows that, as an activation mechanism for information seeking behavior, the user will,based on social cognition theory, decide whether to seek information depending on the degree ofself-efficacy with respect to looking for information, such as by weighing up the relative merits fromobtaining information and from not obtaining information based on risk compensation theory. The
model also shows that there are four types of subsequent information seeking behavior: passive
attention, where an individual keeps a watchful eye on the surrounding environment and constantly
checks that there are no unusual changes; passive search, where an individual reads newspapers andlistens to the news in order to keep track of world events; active search, where an individual satisfies
his or her information needs by eliminating anomalous states of knowledge; and ongoing search,where an individual continuously tries to obtain new information on a specific theme. Finally,
processing, or interpreting, the obtained information completes the chain of information seeking
processes.
10

Makiko Miwa
In this way, the user-centered approach to information retrieval presents a number of important
findings. First, since knowledge is anomalous, the user may not be able to clearly state his or her
own information needs. Next, since the approach provides search results that satisfy informationneeds, the method of expressing information needs is crucial. The approach also reveals that certain
types of information needs do not lead to information seeking behavior. For example, it is known
that some people do not go to see a doctor despite being in poor physical condition, and somepatients do not seek information on their own disorder or the best method of treatment despite being
diagnosed as having a serious illness. The approach also brings to light that the fact information
seeking behavior can be passive, active or ongoing.
In information retrieval, relevance is used to determine whether search results satisfy the user’s
information needs. In system-centered information retrieval, relevance is regarded as an objective
indicator determinable by a third party, and is used in judging search results. Figure 8 describes thetwo measures for determining retrieval performance based on relevance: precision and recall.

Figure 8. Precision and recall

In this diagram, the blue area indicates all documents contained in a database. Suppose that there
are 20 documents (A) in the database which match specific information needs. Performing a searchin this database generates 40 documents in the search results. Ordinarily all of A should be included
within B, but if there are residual items, these constitute “omissions”; and if documents unrelated to
A are mixed in with B, these constitute “noise.” Recall and precision are measures of omissions andnoise. Suppose the search results contain 12 relevant documents (C): recall R = C/A = 12/20 = 0.6(omissions = 20-12 = 8); and precision P = C/B = 12/40 = 0.3 (noise = 40-12 = 28). Furthermore, if
both R and P equal one (the maximum value), then we have a perfect search, with neither omissions
nor noise.
11

Makiko Miwa
This model assumes that a third party can objectively determine whether the search results are
relevant or not. In contrast, in the user-centered approach to information retrieval, relevance can only
be determined by users themselves. In system-centered information retrieval, whether the subjects ofsearch results are relevant or not is determined objectively, and so relevance can be measured;
whereas in user-centered information retrieval, whether search results are relevant to the context isdetermined subjectively, and so measuring relevance in this case is considered difficult. This leads us
to the question: How do users judge search results? Users make evaluations from many different
perspectives:
Novelty: Did the user obtain previously unknown information?
Recency: Is the information the latest information?
Quality: Is the information obtained of high quality?
Comprehensiveness: Are there any omissions in the information obtained?
Simplicity: Can the user read and digest the information easily?
Appeal: Does the information engage the user’s interest?
In the information search process, users seek information with some purpose in mind. They thenevaluate the obtained information from many different aspects, and if they acquire that information,that user’s own knowledge structure will change. For this reason, it is difficult to map out in advancethe information retrieval process of a user seeking information.
Studies on user-centered information retrieval have produced a number of models that depict the
information search process. I will now introduce some of them.
First is the berrypicking model (Figure 9).

Figure 9. Berrypicking model512Makiko Miwa
This model applies the method of picking berries in the wild to the information search process.
Wild berries do not grow in bunches, they grow scattered among bushes. Therefore, they must be
picked one at a time. Similarly, a user seeking information collects information bit by bit, not as asingle complete search result. The model also uses diverse search techniques beyond that provided in
document databases. In general, the following six search techniques are used.

Footnote chasing is the technique of following up on documents indicated in the footnotes or
endnote citations of an academic paper, or some other material.
Citation searching is the technique of finding new documents by tracing the citation index of an
academic paper.
Journal run is the technique of finding documents by regularly reading through the table ofcontents of a journal in the user’s area of interest.
Area scanning is the technique of reading through academic papers and conference presentations
that are published in the user’s area of interest.
Abstract and index searching is the searching of databases by reading through abstract journals
and index journals.
Author searching is the method of looking for academic papers and books published by aspecific author. This includes searching for the author’s own website and SNS profiles.

Next is the information search process model which depicts the information search processes of ahigh school student writing a report for the first time (Figure 10).

Figure 10. Model of the information search process6

13

Makiko Miwa
During the first stage, the teacher explains the report to the student. Unsure what to do, thestudent feels uncertain and seeks advice from people about topic selection and how they should
approach the report. In the second stage, the student decides on how to approach the report topic.
She selects a topic, envisaging the requirements of the report as well as the available sources of
information and her allotment of time. Once the topic has been decided, feelings of uncertainty fade,giving way to vague feelings of hope. During the third stage, the student deepens her understandingof her chosen topic by collecting information on the topic. Information from different sources can beinconsistent, making the student feel discouraged and frightened, and causing her frustration to rise.
During the fourth stage, as the knowledge structure becomes more definite, the focus of the topic isformed. At this stage, as the student reads documents on the topic and writes down themes and ideas,
her feelings of uncertainty diminish and confidence increases. In the fifth stage, the student picks out
information linked directly to her topic focus, that is, information that she could use in her report.
She makes detailed, focused notes. As her interest in the topic focus grows, her feelings ofuncertainty fade away and her confidence increases. During the final sixth stage, the student
completes her search for information, checks that she has not missed anything, and then begins
preparing to write her report. If the topic has been synthesized from a personal point of view, then as
the student’s reflection reaches a climax, her thoughts take shape and she concludes her information
search, she feels a sense of release. This model suggests that thoughts and feelings change during theinformation search process, and that teachers and other mediators need to envisage which stage ofthe information search the student is at before providing appropriate information.
Next is the information seeking behavior model for professionals, which depicts the information
search processes of an expert in information gathering, such as a researcher or executive (Figure 11).

Figure 11. Model of the information seeking behavior of professionals7
14

Makiko Miwa
When starting out looking for information, a professional might ask a friend or colleague wholooks knowledgeable, or may set about doing research in a library or online. Chaining is the methodof using information already acquired as a lead in extracting other information, such as by using
citations or getting a referral from an acquaintance. Browsing is a nebulous search for information
without any clear direction. An example is going to a library or bookstore and scanning the shelvesof books and journals in the relevant area. Another example of browsing is clicking on a relevant
category online and scanning to see what kind of information is there. Monitoring is the act ofgathering new information on a specific topic. This also includes current awareness searching, suchas asking acquaintances or experts to notify you if they come across any new information on acertain topic. It can also mean registering for a specific topic on a database, in order to receive
automatic notifications if any new articles or academic papers appear on that topic. Next isdifferentiating. This is the differentiation of information sources based on the nature of those sources.
It includes selecting academic papers published in a prestigious journal, selecting books based onreviews printed in a newspaper, and selecting information sources recommended by experts.
Extracting refers to the extraction of useful information from information sources. Prominent casesin point are taking notes while reading an article, paper or book, and copy-and-pasting importantsections while browsing web pages. Verifying validity refers to checking the accuracy andappropriateness of information. Comparing related information obtained from multiple sources fits
into this category. If inconsistencies are found between different sets of acquired information, theuser follows up to determine which is correct. A search ends when no more new information can beobtained, when the desired information cannot be found, or when time runs out.
These models reveal that the user-centered information search process has the following
characteristics:

The information search process is a linear process that includes loops and trial and error.

The process starts with a broad topic, and gradually narrows down to a more focused topic.



Information needs evolve during the information search process.



Users continuously evaluate their own decisions.



Knowledge structure changes during the information search process.



Users have some strategy to end the information search process.

Figure 12 shows the outcome of reflecting on this kind of user-centered information search onto
the model of the web search process.

15

Makiko Miwa

Figure 12. Web search process

When a user feels a need for information, he searches online. I think that if his information needs
are well-defined, then he will do a keyword search; but if his information needs are vague, then hewill perform a category search. Browsing the list of search results, he clicks on a result relevant to
his information needs. If he does not find any relevant results, he rethinks his information needs andchanges the keywords, category or search engine. Browsing the displayed web page, he acquires his
desired information.
If his desired information is not available, he returns to the list of search results, and clicks on a
separate result that matches his information needs. If he draws a blank again, he rethinks his actual
information needs. Then, as shown in the berrypicking model, the acquired information leads to a
new query, that is, it generates a new information need, and so the next information search begins.
User-centered information retrieval uses the concept of “exploratory search” (Figure 13). This
figure compares and contrasts user-centered information retrieval against conventional information
retrieval. It classifies information retrieval into three categories—Lookup, Learn and
Investigate—and regards searches performed for the purpose of learning and investigating as
exploratory searches. “Lookup” searches involve system-centered information retrieval. It is thoughtthat current information retrieval systems support searches performed for the purpose of looking up
information, but do not adequately support searches performed for the purpose of learning andinvestigating. Therefore, when building new databases in the future, or when revamping existing
databases for user-centered information retrieval, consideration will need to be given to supporting
learning and investigating.

16

Makiko Miwa

Figure 13. Exploratory search8

Importance of Metadata
Metadata is an important element in information retrieval, and in particular, in subject searches.
Metadata means “data about data,” and in information retrieval, it is regarded as a substitute forcontent, that is, the keywords attached by indexers.
Let us look at a visual representation of the function of metadata (Figure 14).

Figure 14. Illustration of metadata

In this way, metadata are the labels that show what the content of the information is. Whensearching electronic objects, characters can be used to perform the search as long as the content is17

Makiko Miwa
character data; but if the content is a photo, sound or video that does contain characters, the search
can only be performed if metadata is properly provided.
The primary purposes of metadata are to assist in detecting relevant information, tosystematically organize information sources for information management, and to provide unique IDs.
Traditional examples of metadata include library catalogs, business cards and directories. The
metadata of electronic objects is created using metadata standards for specific genres. Doing so not
only assists in information retrieval and interoperability, but it also has the potential to increase theutility of the objects. Examples of metadata for electronic objects include the title and language
described in the meta tags of web pages as well as the creation tools. Wikipedia article categories,
titles, information sources and access methods are also all metadata.
Table 1 shows the main metadata standards in each genre.

Table 1. Metadata standards in each genre

In the libraries genre, Dublin Core is used as the standard for metadata. Dublin Core is also used
as a basic element in e-GMF, which is the metadata standard for e-government, or to be more precise,for archiving, and in IEEE LOM, which is the metadata standard for learning resources.
The Dublin Core metadata scheme is comprised of 15 elements shown in Table 2. “Title” is thename of the object; “Creator” is the entity primarily responsible for creating the object; and “Subject”
is the keywords representing the topic. “Description” is a sentence describing the outline of theobject; “Publisher” is the entity responsible for making the object available; and “Contributor” is therelevant person, other than the creator, who contributed to creating the object. “Date” is the date of amajor event in the lifecycle of the object, and could describe the date at which the object was created,18

Makiko Miwa
made public or modified. “Type” is an element representing the nature of the object, and could
describe a journal article, photograph, statistical data or such like. “Format” is the physical form of
the object, and is described using MIME types. “Identifier” is the unique ID given to the object,using either URI or URL if there is no URI. “Source” is the original document or other resourcefrom which the object is derived. “Language” describes the language in cases where the object
contains characters or voice. “Relation” describes the vertical relationship or close relationshipbetween objects. “Coverage” is a representation of the location or time of the object: for a photo, it
describes where it was taken, and for a historical object, it describes its age. Finally, “Rights”
describes information pertaining to the copyright. Metadata descriptions are particularly important incases of images, audio or video which do not contain characters, but at the same time, this is atime-consuming task. Still, finding objects would be impossible unless metadata was described, andso it is essential that metadata be added in as much detail as possible. In addition, when adding
metadata, it is also important to observe the metadata standards of the area or genre.

Table 2. Dublin Core metadata elements9

I think I have already adequately explained why metadata is important, but another reason is
because it makes it possible to perform federated searches across different databases. In other words,
when using a single query to search multiple databases, the query is passed on to multiple search
19Makiko Miwa
engines, and search results obtained from them all are displayed in one list. If the metadata waswrong, the searches would not go well. Recently, collaboration among museums, libraries andarchives is being promoted, but a common metadata scheme needs to be used in order to align thecontent of each of the facilities. The same goes for international alliances of databases in the samegenre. Moreover, recently, local governments and community museums, libraries and archives arealso independently pushing ahead with the digitization of their local resources, but again, unless themetadata is standardized, users will end up not being able to conduct bulk searches of all data.

Conclusion
I began my presentation by describing the differences in the information retrieval process whenlooking for information as a searcher on behalf of a client and when looking for information for the
purpose of writing your own article. In the course of my discussion, I stated how I became aware of
the fact that, when looking for information as a searcher, the clearly defined information needs of auser remain constant to the very end, whereas when looking for information as an author, your vague
information needs gradually evolve. This is the difference between system-centered information
retrieval and user-centered information retrieval.
My presentation then moved to the two approaches to information retrieval: the system-centeredapproach to information retrieval, and the user-centered approach to information retrieval. I
explained about the differences between the two approaches, in terms of information needs, theinformation search process, and relevance. I also pointed out that, when building new databases in
the future, or when revamping existing databases, support needs to be given to learning andinvestigating processes, supporting gradually evolving information needs and taking the subjective
determination of relevance by users into account.
Finally, I talked about the importance of metadata, and about the merits of conforming to
metadata standards. I pointed out that, when searching for image, audio or video content that does
not contain character data, it would be impossible to find content unless metadata was properly
provided. I also spoke about the role played by metadata standards in the interoperability of
databases containing all forms of media content—namely, characters, images, audio and video—andin the cooperation among museums, libraries and archives. My hope is that this knowledge will beutilized in realizing efficient and effective searches of archives and multimedia databases.
1

Miwa, M. (1986). Saachaa no Jidai: Koudo Deetabeesu Kensaku. Maruzen, 224p. Miwa, M.
(1992). Saachaa no Jidai: Koudo Deetabeesu Kensaku (Dai 2-Ban). Maruzen, 240p.
2Miwa, M. and Ichinowatari, K. (1991). Amerika Kaidoku Shinsho. Sekai Bunka Publishing, 248p.
3Taylor, R.S. (1968). Question-negotiation and information seeking in libraries. College andResearch Libraries, vol.29, no.3, p.178-194. (Figure is original by author)
20

Makiko Miwa

4

Wilson, T.D. (1999). Models in information behavior research. Journal of Documentation, vol.5,
no.3, pp.249-279. (Figure is Figure C3.3, p.34)
5Bates, M.J. (1989). The design of browsing and berrypicking techniques for the online searchinterface. Online Review, vol.13, no. 5, p.410, Figure 2.
6
Kuhlthau, C.C. (1994). Seeking meaning: A process approach to library and information services,
Norwood, NJ. Ablex Publishing, p.82.
7
Ibid. 4, p.160, Figure 25.1.
8
Marchionini, G. (2006). Exploratory search: From finding to understanding. Communication of
ACM, vol. 49, no. 4, Figure 1.
9 Dublin Core Metadata Initiative. (1995). Dublin Core Metadata Element Set, Version 1.1:
Reference Description. <http://dublincore.org/documents/1999/07/02/dces/>21