Universal
Universal Design
Design andandWorkplace
Workplace
Value
Value ofof Universal
Universal Design
Design inin Workplaces
Workplaces

Workplace Universal Design Study Team,Japan Facility Management Promotion Association

Presentation’s
Presentation’s Outline
Outline1.
1. SocialSocial Streams
Streams Surrounding
Surrounding Universal
Universal
DesignDesign inin Workplaces
Workplaces
2.
2. Analysis
Analysis ofof Factors
Factors Influencing
Influencing
CorporateCorporate Management
Management3.
3. Concept
Concept ofof Guidelines
Guidelines forfor Practicing
Practicing
Universal
Universal Design
Design inin Workplaces
Workplaces

GoalsGoals
1.
1. To
To Bring
Bring Benefits
Benefits toto Corporate
Corporate
Management
Management
2.
2. To
To Develop
Develop Practical
Practical Guidelines
Guidelines
andand Evaluation
Evaluation Tools
Tools forfor
Universally
Universally Accessible
Accessible andand
UsableUsable Workplaces
Workplaces

Definition
Definition ofof Terms
Terms●Workplaces:●Workplaces:
Workplaces
Workplaces inin General
General Office
Office Buildings
Buildings●Workers:●Workers:
Those
Those Who
Who Can
Can Commute
Commute toto Offices
Officesandand Satisfy
Satisfy thethe Job
Job Requirements
Requirements ofofCompanies,
Companies, Including
Including Talented
Talented Elderly
Elderly
PeoplePeople andand ThoseThose withwith Disabilities.
Disabilities.

77 Social
Social streams
streams surrounding
surrounding
Universal
Universal Design
Design inin workplaces
workplaces 111.
1. Amended
Amended Accessible
Accessible andand Usable
UsableBuilding
Building Law
Law
2.
2. Marketability
Marketability andand Building
Building Performance
Performance3.
3. Securitization
Securitization ofof Real
Real Estate
Estate andand Social
SocialResponsibility
Responsibility Investment
Investment (SRI)(SRI)
4.
4. Corporate
Corporate Brand
Brand Value
Value

77 Social
Social streams
streams surrounding
surrounding
Universal
Universal Design
Design inin workplaces
workplaces 22

5.
5. Change
Change ofof WorkWork Styles
Styles6.
6. Managers’
Managers’ Responsibilities
Responsibilities forfor
Occupational
Occupational Safety
Safety andand Health
Health7.
7. Liquidation
Liquidation ofof Human
Human Resources
Resources

Amended
Amended Accessible
Accessible andand
UsableUsable Building
Building Law
Law･Passed･Passed inin July,
July, 2002
2002
･Mandates･Mandates Provision
Provision ofof Barrier-free
Barrier-free Access
Accesstoto Buildings
Buildings forfor Unlimited
Unlimited && Limited
Limited Users
Userssuchsuch asas Schools,Schools, Factories,
Factories, OfficeOffice
Buildings
Buildings andand Multi-family
Multi-family Dwellings
Dwellings

Marketability
Marketability andand Building
Building
Performance
Performance･Overabundance･Overabundance ofof Office
Office Buildings
Buildings inin 2003
2003
392
392 Acres
Acres ofof New
New Offices
Offices inin Tokyo
Tokyo Area
Area
･Baby-boomers･Baby-boomers Retirement
Retirement inin 2007
2007 toto 2009
2009
906
906 Acres
Acres ofof Office
Office SpaceSpace Won’t
Won’t Be
Be
Necessary
NecessarySecuritization
Securitization ofof Real
Real Estate
Estateandand Social
Social Responsibility
Responsibility
Investment
Investment (SRI)(SRI)
･Property･Property Is
Is now
now Valued
Valued by
by ItsIts Profitability,
Profitability,
notnot byby Land
Land Prices
Prices･Potential･Potential SRISRI IsIs about
about US$1.1
US$1.1 Trillion
Trillion(10%(10% ofof Financial
Financial Assets
Assets Are
Are Usually
Usually
Allotted
Allotted toto SRI
SRI inin Many
Many Countries)
Countries)

Method
Method ofof Analysis
Analysis

Balanced
BalancedScorecard
ScorecardIs
IsApplied
Appliedto
toDepict
Depictthe
theAdvantages
Advantagesandand
Disadvantages
Disadvantagesof
ofUniversal
UniversalDesign
DesigntotoCorporateCorporateManagement.
Management.

Balanced
Balanced Scorecard
Scorecard 11

Developed
Developed toto Keep
Keep aa Healthy
Healthy
Relationship
Relationship withwith Stakeholders
Stakeholders(Stockholders,(Stockholders, Customers,Customers, andandEmployees)
Employees) inin OrderOrder toto Prosper
Prosperinin thethe LongLong RunRun

Balanced
Balanced Scorecard
Scorecard 22
Evaluate
Evaluate thethe Status
Status ofof aa Company
Company from
from
Four
Four perspectives.
perspectives.
1.
1. Financial
Financial Results
Results2.
2. Customer
Customer Satisfaction
Satisfaction
3.
3. BusinessBusiness Process
Process andand Performance
Performance4.
4. Competence
Competence Level
Level ofof thethe CompanyCompany

TargetTarget

1.Building
1.Building Owners
Owners (or(or PropertyProperty Managers)
Managers)
2.Office
2.Office Tenants
Tenants (or(or Facility
Facility Managers)
Managers)

Strategic
Strategic Map
Map 11
Based
Based onon thethe Four
Four Perspectives
Perspectives ofof thetheBalanced
Balanced Scorecard,Scorecard, Strategic
Strategic Map
Map
Illustrates
Illustrates thethe Impact
Impact ofof Universal
Universal DesignDesignonon Corporate
Corporate Management.
Management.

1.
1. Financial
Financial Results
Results2.
2. Customer
Customer Satisfaction
Satisfaction
3.
3. BusinessBusiness Process
Process andand Performance
Performance4.
4. Competence
Competence Level
Level ofof thethe CompanyCompany

Strategic
Strategic Map
Map 22

1.Indicates
1.Indicates Critical
Critical Success
Success Factors
Factors forfor
Each
Each GroupGroup•• Motivators
Motivators areare Marked
Marked as
as “Plus”.
“Plus”.
•• Demotivators
Demotivators areare Marked
Marked as
as “Minus.”“Minus.”Building Owner’s Perspective
Higher rent
and lowerbuilding
vacancyrate

Reductionof legal oralteration
risks

Value ofassets

Office Tenant’s Perspective＋

Flexibility of
human
resource
management

Improvementof profitability

Adaptability

Improvementof workers’
moraleIncrease incorporate
value

Increase intenants’satisfaction

Longerasset lifeofbuildings

Development
of bettercompany
reputation

Increase incorporate
value

Increase incustomersatisfaction
and good
reputation

Increase inemployees’satisfaction
andproductivity

Development
of bettercompany
reputations

Financialresults’perspective

Customersatisfaction
perspective

Business
process &performance
perspective

Competencelevel
perspective

Financialresults’perspective

Customersatisfaction
perspective

Business
process &performance
perspective

Competencelevel
perspective

Value ofassets(decreasein thebuilding
efficiency
rate )

Increase inoccupancy
cost

Increase of
initialconstruction costs
Lower
building
efficiency
rate−Concept
Concept ofof Guidelines
Guidelines forfor
Practicing
Practicing Universal
Universal Design
Designinin thethe Workplaces
Workplaces
Guidelines
Guidelines Consist
Consist ofof Two
Two Parts:
Parts:

1.
1. Building
Building Planning
Planning (Building(Building Structure,Structure,Utilities
Utilities andand HVAC,HVAC, andand Other
Other CoreCoreServicesServices Areas)
Areas)
2.
2. InteriorInterior Planning
Planning (Workplace(Workplace Layouts,Layouts,Furniture,Furniture, andand Other
Other Equipment)
Equipment)

Building
Building Planning
Planning
1.
1. Concerns
Concerns ofof Property
Property Managers
Managers andand Building
Building
Owners.
Owners.
2.
2. To
To avoid
avoid Unreasonable
Unreasonable Additional
Additional Costs,Costs,
Adaptability
Adaptability forfor Probable
Probable Alteration
Alteration fromfrom thetheEarly
Early Stages
Stages ofof Building
Building Planning
Planning is
is Provided.
Provided.
3.
3. Includes
Includes Accessibility
Accessibility into
into FacilitiesFacilities (Zoning,(Zoning,Circulation
Circulation Plan,Plan, Doorways,Doorways, Passageways,
Passageways,Stairs,Stairs, Elevators,Elevators, etc.),etc.), Arrangement
Arrangement ofof CoreCore
Services
Services Areas,
Areas, andand Flexibility
Flexibility (Basic(Basic Module,Module,
Floor
Floor Planning,
Planning, Floor
Floor Height,Height, Floor
Floor Weight
WeightCapacity,Capacity, HVAC,
HVAC, Electricity,Electricity, etc.).
etc.).

InteriorInterior Planning
Planning
1.
1. Connects
Connects Universal
Universal Design
Design withwith Facility
Facility
Management
Management Practices.
Practices. (Interior(Interior Elements
Elements
ofof Facilities
Facilities DirectlyDirectly Influence
Influence Workers’
Workers’
Comfort
Comfort andand Efficiency.
Efficiency. ItIt Brings
Brings aa Positive
Positive
ChangeChange inin their
their Productivity.)
Productivity.)2.
2. Covers
Covers Layout,
Layout, Materials,Materials, Lighting,Lighting, Air
Air
Quality,Quality, Furniture,
Furniture, Fixture,Fixture, Furnishings,
Furnishings,
Sign
Sign Planning,Planning, Color
Color Planning,Planning, OA
OA
Equipment,
Equipment, andand Operation
Operation andand Maintenance.
Maintenance.