Tesla Motors, Canada ULC
Service Customer
Document

SC-17-00-002 R6October 13, 2023
Model:
Model S, Model X,
Model 3, Model Y

Vehicle System:
00 - Inspection & Service

Region:CanadaVehicle Extended Service Agreement Terms and Conditions, Canada
These Tesla Motors Canada ULC (“Tesla”) Vehicle Extended Service Agreement Terms and Conditions (“Vehicle ESA”) cover
the repair or replacement necessary to remedy the mechanical breakdown or inability to perform the function(s) for which it was
designed (“Failure”) of any parts manufactured or supplied by Tesla that is not listed in the Exclusions section of this Vehicle
ESA (“Covered Part”) of the subject Vehicle that occur under normal use. The event of Failure must first occur during the Vehicle
ESA’s coverage which commences when Your Basic Vehicle Limited Warranty expires (the “Effective Date”) and expires upon
the selected period of time or mileage threshold (whichever occurs first). Coverage requires that 1) the new Vehicle was initiallypurchased directly from Tesla; 2) You purchase this Vehicle ESA no later than the expiration of the Basic Vehicle Limited
Warranty (the “Purchasing Period”); and 3) if applicable, that You are the recipient of a valid transfer of this Vehicle ESA
pursuant to the terms of this Vehicle ESA.

This Vehicle ESA is subject to the following terms, conditions, limitations, extensions, exceptions, and definitions and does notcover, among other specified items, Your Vehicle’s Battery and Drive Unit. No person has the authority to change this Vehicle
ESA or to waive any of its provisions. This Vehicle ESA is for the sole benefit of the purchaser or the recipient of a valid transferof this Vehicle ESA, and applies only to the vehicle for which it is purchased. Please review this document in its entirety as it
is not simply an extension of your Basic Vehicle Limited Warranty, but instead has its own exclusions and deductible.

SERVICE TYPE:
Agreement Period
2 year or 40,000 km(whichever occurs first)

Vehicle Model
Model S
Model X

Purchase Price (CAD)$4,100.00$4,700.00

Model 3Model Y

$2,400.00$2,700.00

Deductible (CAD)$135.00 per Visit

You acknowledge and agree that You shall be responsible for all applicable provincial and local taxes on the purchaseprice, Deductible, or Mobile Service as required by law. Any such applicable taxes are not included in the purchaseprice of this Vehicle ESA.
The obligations of Tesla under this Vehicle ESA are backed by the full faith and credit of Tesla and are not guaranteed
under a service contract reimbursement policy.
This Vehicle ESA contains a clause which may limit the amount payable.

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Definitions:
The following capitalized terms shall have the meanings set forth below:• “Battery” means the Vehicle’s high voltage lithium-ion battery.
• "Claim” means the request for services pursuant to this Vehicle ESA performed during a Visit at a Tesla Authorized
Service Center.
• “Covered Part” means any parts manufactured or supplied by Tesla that is not listed in the Exclusions section of this“Vehicle ESA”
• “Deductible” means the portion that You must pay for each Visit. The Deductible under this Vehicle ESA is $135 CAD
per Visit.
• “Effective Date” means the date that Your New Vehicle Limited Warranty expires. Once Your application has been
accepted by Tesla, Your coverage will be retroactive to this date.
• “Failure” means the mechanical breakdown or inability to perform the function(s) for which it was designed of any
covered parts manufactured or supplied by Tesla that occur under normal use. Failure does not include the gradualreduction in operating performance due to normal wear and tear.
• “Tesla Authorized Service Center” means any Service Center that is authorized by Tesla, including any Tesla Store,
Tesla Service Center and any Tesla-authorized third-party service provider. A list of Tesla Authorized Service Centers isprovided at https://www.tesla.com/findus or You may dial 1-877-798-3752 for the nearest location.
• “Tesla” means the obligor, Tesla Motors Canada ULC, except as otherwise indicated.
• “Vehicle” means the Vehicle for which this Vehicle ESA is purchased or validly transferred pursuant to this ESA.
• “Vehicle ESA” means these Vehicle Extended Service Agreement Terms and Conditions between You and Tesla.
• “Vehicle ESA Purchase Date” means the date of acceptance of this Vehicle ESA.
• “Visit” means a visit to a Tesla Service Center for service under this Vehicle ESA or receipt of Tesla service under this
Vehicle ESA.
• “You,” “Your” means the eligible purchaser or recipient of a valid transfer of this Vehicle ESA, as applicable.
A. Deductible
You are responsible for the Deductible of $135 CAD per Visit.
B. Tesla’s Responsibilities
Tesla agrees to repair or replace any covered part as required due to a Failure, subject to the terms of this Vehicle ESA. For
additional information see Section I. Limits of Liability.
C. Your Responsibilities
The Owner’s Manual includes specific recommendations regarding the use, operations, and maintenance of the Vehicle. To
maintain the validity of this Vehicle ESA, You must follow correct operations procedures and have Your Vehicle serviced asrecommended by Tesla during the Agreement Period of this Vehicle ESA. If requested, proof of required service, including
receipts showing date and mileage of the Vehicle at the time of service, must be presented before any repairs under this Vehicle
ESA commence. Service within 1,600 kilometers (1,000 miles) and/or 30 days of Tesla’s recommended intervals shall beconsidered compliant with the terms of this Vehicle ESA. Upon customary and reasonable notice of the occurrence of a Failure,
You shall protect the Vehicle from further damage, regardless of whether or not such Failure is covered under this Vehicle ESA.
Any operation of the Vehicle that results in further damage shall be considered Your failure to protect the Vehicle and shall not
be covered under this Vehicle ESA. You are responsible to ensure that the warning lights are functioning before driving the
Vehicle. You are required to safely pull Your Vehicle off the road and turn it off immediately when any warning light indicates aproblem.
You must give Your authorization to the Tesla Authorized Service Center for teardown and access to Vehicle data and agree tocover the cost that these services will involve in the event You effect any alteration, damage or other modification to the Vehicle(including refusing to update vehicle software) that results in additional time, parts or labour necessary for Tesla to perform any
services under this Vehicle ESA. You may be required to supply Tesla with all maintenance records for service performed on the
Vehicle.

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D. Obtaining Vehicle ESA Service
In the event of Failure, You may take Your Vehicle to any Tesla Authorized Service Center. Please have Your mileage and dateof Failure ready for Tesla, and make Tesla aware of the existence of this Vehicle ESA before repairs are performed.
• Cease operating the Vehicle if necessary to prevent further damage. Failure to do so will cause any additional repair
cost to be borne by You.
• Take Your Vehicle to any Tesla Authorized Service Center, or call any Tesla Authorized Service Center for instruction.
• Provide proof of maintenance if requested.
• Permit inspection before performance of any repairs.
• Cooperate in investigation of the Failure.
E. Roadside Assistance
Tesla Roadside Assistance is a service intended to minimize inconvenience when Your Vehicle is inoperable. This service isavailable to you 24/7 by calling 877-798-3752. The Vehicle must be covered by this Vehicle ESA and located in the North
America Region at the time Roadside Assistance is requested; however, Roadside Assistance is a separate service and is notprovided under this Vehicle ESA. Please refer to Tesla’s Roadside Assistance policy for full details and disclosures. Prices andavailability of services subject to change and may differ based on location.
F. Exclusions (What Is Not Covered)This Vehicle ESA does not cover certain parts or any Vehicle damage or malfunction directly or indirectly caused by, due to or
resulting from normal wear or deterioration, abuse, misuse, negligence, accident, lack of or improper maintenance, operation,
storage or transport, including, but not limited to, any of the following:
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The Battery and drive unit;
Repairs, modifications or alterations, or the installation or use of fluids, parts or accessories, performed by any service
provider other than a Tesla Authorized Service Center without prior authorization from Tesla;
Failure to take the Vehicle to a Tesla Authorized Service Center upon discovery of a defect covered by this Vehicle ESA;
Negligence, misuse or abuse, such as carrying passengers and cargo exceeding specified load limits or otherwise
overloading the Vehicle or using the Vehicle as a stationary power source, or a lack of or improper repair ormaintenance, including not performing all vehicle maintenance and service requirements during the Agreement Periodof this Vehicle ESA, including those indicated by the vehicle’s systems, observing scheduled inspections or making allservices and repairs, non-compliance with any recall advisories, or use of fluids, parts or accessories other than thosespecified in your owner documentation (see maintenance requirements in Section C. Your Responsibilities);
Accidents, collision, objects striking the Vehicle, theft, vandalism, riots, or acts of God, including, but not limited to,
exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips),
industry fallout, rail dust, salt, hail, floods, acid rain, fire, explosion, earthquake, windstorm, water, contamination,lightning and other environmental conditions;Tires and wheels;
Vehicles used for commercial purposes, which includes but is not limited to government purposes, pick-up, and delivery
service, company pool use, or for service or repair calls, route work, or hauling;
Racing on or off road, competition, speed contests or autocross or for any other purposes for which the Vehicle is notdesigned or driving the Vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited
to, curbs, potholes, unfinished roads, debris, or other obstacles;
Model S vehicles used for towing;
Where the odometer is inaccurate, inoperative or altered so that the Vehicle’s true mileage cannot be ascertained orverified;
Vehicles that have had the VIN defaced or altered so that it is difficult to determine the VIN or actual mileage;
Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage,
reconstructed, irreparable or a total loss;
Vehicles that have been determined to be a total loss by an insurance company;
Towing the Vehicle or improper winch procedures;
Continued operation and failure to protect the Vehicle from further damage caused by lack of necessary coolants or
lubricants, sludge or lubricant contamination, rust or corrosion;
Corrosion or paint defects including, but not limited to, the following:o Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship causing perforation(holes) in body panels or the chassis from the inside out;

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Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in, such asstone chips or scratches; ando Corrosion and paint defects caused by, due to or resulting from accidents, paint matching, abuse, neglect,improper maintenance or operation of the vehicle, installation of an accessory, exposure to chemical
substances, or damages resulting from an act of God or nature, fire, or improper storage;
Tampering with the Vehicle and its systems, including installation of non-Tesla accessories or parts or their installation,or any damage directly or indirectly caused by, due to or resulting from the installation or use of non-Tesla parts oraccessories;
Damage to a Covered Part that is damaged by a Non-Covered Part;
Damage that occurs prior to this Vehicle ESA’s Effective Date or is reported after this Vehicle ESA’s expiration;
Any and all indirect, incidental, special and consequential damages arising out of or relating to Your Vehicle, including,but not limited to, those specified in Section I. Limits of Liability;
Storage and freight charges;
The cost of teardown, disassembly or assembly if coverage cannot be applied;
Adjustments necessary to correct squeaks, rattles, water leaks or wind noise;
Maintenance/Parts, including but not limited to the following:o Parts and normal or expendable maintenance items and procedures such as annual service and diagnostics
checks, brake pads/linings, brake rotor, suspension alignment, wheel balancing, hoses, air conditioning lines,
hoses or connections, Battery testing, fluid changes, appearance care (such as cleaning and polishing), filters
and wiper blades/inserts; ando Other maintenance services and parts described in Tesla’s maintenance schedule for the covered Vehicle;
Other Parts not covered:o Bright metal, sheet metal, bumpers, ornamentation moldings, carpet, upholstery, paint, shock absorbers, 12V
battery, battery cables, lenses, light bulbs, sealed beams, glass (e.g., windshield), wheels, interior trim, bodyseals and gaskets (e.g., weather stripping);o Removable soft tops, removable hard tops, glass, plastic, framing, cables, or seals; ando Certain individual items associated with the Vehicle, including, but not limited to the Mobile Connector, Wall
Connector, any future connectors, and charging adapters;
Additional loss or damage due to failure to use reasonable precautions to protect the Vehicle from any further loss ordamage after a Failure has occurred; andAny costs if verifiable receipts as required in Section C. Your Responsibilities are not furnished on request.

G. Agreement Period
This document is an application for coverage under a Vehicle ESA. Upon acceptance by Tesla, this application becomes the
Vehicle ESA, and the coverage is retroactive to the Effective Date, provided that You are eligible and purchase this Vehicle ESA
within the Purchasing Period, and if applicable, You are the recipient of a valid transfer of this ESA pursuant to the terms of this
Vehicle ESA. The Agreement Period commences on the Effective Date and remains in effect pursuant to the applicable
extended service option selected herein; under no circumstances, including the transfer of this Vehicle ESA or the purchase of a
new extended service option by a subsequent Vehicle owner, will this Vehicle ESA be extended beyond the original Agreement
Period. In the event Your application is not accepted, You will receive a refund of the Vehicle ESA purchase price from Tesla.
Nothing herein guarantees acceptance of this application. This Vehicle ESA may not be renewed by You. Sections C through M
shall survive any termination or expiration of this Vehicle ESA.
H. Eligible Purchaser and Territory
This Vehicle ESA applies to a Vehicle sold by Tesla directly to You (or a subsequent owner to whom this ESA is validly
transferred during the Agreement Period or sold by Tesla during the Purchasing Period) in the Tesla North America Service
Region. For purposes of this Vehicle ESA, the Tesla North America Service Region is defined as all 50 states of the UnitedStates of America, the District of Columbia, all 13 provinces and territories of Canada, and the country of Mexico, provided that
You are the original purchaser who purchased the Vehicle directly from Tesla (or are a subsequent owner to whom this ESA isvalidly transferred during the Agreement Period or sold by Tesla during the Purchasing Period) and that You return to the North
America Service Region in order to receive service pursuant to this Vehicle ESA.

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I.

Limits of Liability

Implied and express warranties and conditions arising under applicable provincial laws or federal statute or otherwise in law or inequity, if any, including, but not limited to, implied warranties and conditions of merchantability or merchantable quality, fitness
for a particular purpose, durability, or those arising by a course of dealing or usage of trade, are disclaimed to the fullest extent
allowable by law, or limited in duration to the Agreement Period of this Vehicle ESA. The performance of necessary repairs andparts replacement is the exclusive remedy under this Vehicle ESA or any implied warranties. Liability is limited to the reasonable
price for repair or replacement of any covered part, not to exceed the manufacturer’s suggested retail price for that part.
Replacement may be made with parts of like kind and quality, including non-original manufacturer’s parts or remanufactured
parts, as necessary.
In no event shall liability for a Failure under this Vehicle ESA exceed the fair market value of the Vehicle at the time immediately
preceding the Failure. In addition, the sum of all benefits payable under this Vehicle ESA shall not exceed the retail priceoriginally paid to Tesla for the Vehicle.
Tesla does not authorize any person or entity to create for it any other obligations or liability in connection with this Vehicle ESA.
The decision of whether to repair or replace a part or to use a new or remanufactured part will be made by Tesla, in its sole
discretion.
Tesla will not pay for or reimburse You for services that are performed by any party other than a Tesla Authorized Service
Center or Tesla Ranger. Tesla hereby disclaims any and all indirect, incidental, special, economic, and consequential damages
arising out of or relating to Your Vehicle, including, but not limited to, transportation to and from a Tesla Authorized Service
Center, loss of Vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial property, inconvenience oraggravation, emotional distress or harm, commercial loss (including but not limited to lost profits or earnings), towing charges,
bus fares, vehicle rental, service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing expenses.
The above limitations and exclusions shall apply whether Your claim is in contract, tort (including negligence and grossnegligence), breach of warranty or condition, misrepresentation (whether negligent or otherwise) or otherwise at law or in equity,even if Tesla is advised of the possibility of such damages or such damages are reasonably foreseeable.
J. Transfer and Cancellation by Customer
Transfer. You may transfer this Vehicle ESA to a new private owner of the same Vehicle during the applicable Agreement
Period, provided that the following conditions are met:
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You do not cancel this Vehicle ESA prior to any change of ownership of the Vehicle in Your Tesla Account or the Tesla
Mobile App
This Vehicle ESA is not transferred to a vehicle dealer or to the customer of a vehicle dealer.
All remaining underlying warranties and documentation is transferred to the new owner.
All maintenance requirements are met during the Agreement Period.
The Vehicle is subject to inspection by Tesla.

Cancellation. To cancel this Vehicle ESA, You must clearly inform Tesla that You wish to cancel prior to any change ofownership of the Vehicle. The original Vehicle ESA purchaser must request the cancellation. This condition is not transferrable
by such original Vehicle ESA purchaser, including with respect to a valid transfer of this Vehicle ESA to a subsequent owner.
The following conditions are required for the valid cancellation of this Vehicle ESA:••

Prior to the Vehicle ESA Effective Date: You must complete the Vehicle ESA Cancellation process through the Tesla
Mobile App and provide all required information
On or After the Vehicle ESA Effective Date: You must inform Tesla Your request to cancel this Vehicle ESA in writing bycompleting the Tesla Vehicle Extended Service Cancellation Form (or equivalent written information) attached to this
Vehicle ESA and submitting to a Tesla Authorized Service Center.

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The amount of Your refund is subject to the following:(a) Prior to Vehicle ESA Effective Date: You may cancel Your Vehicle ESA prior to its Effective Date and receive a fullrefund provided that You are the original Vehicle ESA purchaser and meet the above conditions.
(b) Within First 60 Days – Without Claim: You may cancel Your Vehicle ESA within the first 60 days of the Vehicle ESA
Effective Date and receive a full refund provided that You are the original Vehicle ESA purchaser and have not filed aclaim.
(c) Within First 60 Days – With Claim: If You cancel Your Vehicle ESA within the first 60 days of the Vehicle ESA Effective
Date but have submitted a claim pursuant to this Vehicle ESA where service has been provided, Your cancellation
refund will be calculated on a pro-rata basis, and You will receive the lesser of the unused portion of the days or mileage
that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Type, less the amountof any claims paid under the Vehicle ESA.
(d) After 60 Days – With or Without Claim: If You cancel Your Vehicle ESA on or after the 60th day following the Vehicle
ESA Effective Date, Your cancellation refund will be calculated on a pro-rata basis, and You will receive the lesser of theunused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of theselected Service Type, and, if applicable, less the amount of any claims paid under the Vehicle ESA.
(e) Tesla will add a ten percent penalty to any applicable refund per month that is not made within 30 days of Tesla’s receipt
of all necessary documentation for the cancellation of the Vehicle ESA.
K. Cancellation by Tesla
This Vehicle ESA cannot be cancelled by Tesla except for an invalid transfer of this ESA, fraud or material misrepresentation on
Your part or for Your failure to pay for this Vehicle ESA. If Tesla cancels this Vehicle ESA due to an invalid transfer of this ESA,
fraud or material misrepresentation, if You are the original purchaser of this Vehicle ESA, You will receive a refund calculated ona pro-rata basis equal to the lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect,
compared to the term or mileage of the selected Service Type, less the amount of any claims paid under this Vehicle ESA. This
Vehicle ESA is not being sold in any jurisdiction in which the sale or performance of this Vehicle ESA is not permitted pursuant
to applicable law at the time of purchase. Any such sale is void ab initio and of no force and effect and will not be deemed acancellation. You will receive a full refund provided no services have been provided by Tesla.
L. Entire Agreement; Severability; Waiver; Governing Law.
This Vehicle ESA and any work orders executed at the time of service constitute the entire agreement between You and Tesla
with respect to the subject matter hereof and supersede all prior agreements, statements, promises, understandings andnegotiations, whether written or oral, regarding the subject matter hereof, and any terms and conditions included on Tesla’s workorders, whenever delivered. This Vehicle ESA and any work order cannot be amended unless in writing and signed by duly
authorized representatives of each party.
In the event that any provision of this Vehicle ESA or any work order is held by a court of competent jurisdiction to be
unenforceable because it is invalid or in conflict with any law of any relevant jurisdiction, the validity of the remaining provisions
shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if the Vehicle ESA or suchwork order did not contain the particular provisions held to be unenforceable, and the unenforceable provisions shall be replacedby mutually acceptable provisions which, being valid, legal and enforceable, come closest to the intention of the parties
underlying the invalid or unenforceable provision.
The waiver of any of the terms or provisions of this Vehicle ESA in any one or more instances shall not be deemed a permanent
waiver of this entire Vehicle ESA. No waiver shall be effective unless in writing and signed by authorized representatives of bothparties.
Every action or proceeding against an insurer for the recovery of insurance money payable under this Vehicle ESA is absolutely
barred unless commenced within the time set out in the Insurance Act (S.B.C. 2012, c. 37).
The terms of this Vehicle ESA are governed by, and to be interpreted according to, the laws of the Province in which Tesla islicensed to sell motor vehicles that is nearest to your address. Tesla may assign this Vehicle ESA at our discretion to one of ouraffiliated entities.

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QUEBEC CUSTOMERS ONLY: You acknowledge that a French version of this document was made available to you. Vous
reconnaissez qu’une version française de ce document a été mis à votre disposition. The parties hereto agree that thisdocument and all other documents associated with the agreement and all communications between them will be in English. Lesparties aux présentes conviennent à ce que ce document et tous autres documents et communications soient rédiger enanglais.

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Appendix: Tesla Vehicle Extended Service Agreement Cancellation Form
To cancel your Vehicle ESA on or after the Effective Date (during the Agreement Period), complete and submit the Vehicle ESA
Cancellation Form to your local Tesla Authorized Service Center. If Your request to cancel the Vehicle ESA is prior to the
Vehicle ESA Effective Date, complete the Vehicle ESA Cancellation process in the Tesla Mobile App and provide all required
information.
Tesla Vehicle Extended Service Agreement Cancellation Form

I/We hereby give notice that I/we request the cancellation of the Vehicle Extended Service Terms and Conditions for the vehicle
specified below and hereby acknowledge, represent and warrant that all parties authorized and required to consent to suchcancellation have signed below.

Name of Customer(s):Address:

Phone Number:
Email Address:
Vehicle Identification Number (VIN):
Agreement Purchase Date (DD/MM/YYYY):
Cancellation Date (DD/MM/YYYY):
Current Odometer:
Reason for Cancellation:

Acknowledged and Agreed:

Customer Signature:

Date:

Customer Signature:

Date:

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