!កសួងៃ!បសណីយ៍និងទូរគមនគមន៍MINISTRY OF POST AND TELECOMMUNICATIONS

Digital Policies and Strategies in Cambodia

Mr. Mao NEANG
Under Secretary of State
Ministry of Post and Telecommunications of Cambodia
Email: mao-neang@mptc.gov.kh

Tel: (855) 016 840 620 / 088 8452 888

CICC 11-16 December 2023

AgendalDigital Economy and Society Policy Framework 2021-2035l

Digital Government Policy 2022-2035l

Draft National Policy on Digital Sector Development 2030l

Financial Technology (FinTech) Development Policy 2023-2028lSome Priority Projects of Cambodia

2Digital Economy and Society PolicyFramework 2021-2035

Principles and Frameworks
A Vibrant Digital
Economy and Society2031-2035
Digital Transforming

DigitalCitizens

DigitalGovernment

DigitalBusiness

Digital Trustworthy
Digital Infrastructures

2026-2030
Digital Adopting andTransforming

2021-2025
Building Foundations
and Digital Adopting

4Strategic Priorities

DigitalInfrastructures• Connectivity• FinTechInfrastructures
and Digital
PaymentSystem• Logistics andLast-mile
Delivery

Digital Trustworthy

Digital Citizens

Digital Government• Regulatory
Framework• Digital
Leadership• Digital PublicServices• Strengthening
DigitalCybersecurity• Digital Talent• Keys toDigitalization• Digital Literacy• Data-driven
GovernanceDigital Business• Digital
Transformationin Business• Start-ups andEntrepreneurship
Ecosystem• Digital Value
Chain

5

Facilitating Bodies
National Council for Digital
Economy and Society
Advisory Boardfor Digital
Technologies

Committee on
Digital Government

GeneralSecretariat

Committee on
Digital Economy andBusinessCommittee on
Digital Security

6

Digital Government Policy
2022-2035

1. Global trends
on digitaltransformation

2. Digital
Government
Maturity(Gartner)

Foundations
4. Challenges

3. Current
StatusStrategic ecommerce

Reports on
digitalgovernment
master plan

Rectangular
Strategy Phase
IV

References

Drafted Strategic
Plan on egovernment

Digital Economy andSociety Policy Framework
2021-2035

NationalStrategicDevelopment
Plan

IndustrialDevelopment
PolicyDigital Government Policy 2022-2035

8

Cambodia Digital Government Policy 2022-2035

VisionBuilding digital government to improve the people’s quality of life and build trust among the people
through better public service provision

To build a smart government based on the use of digital infrastructure and technologies as an ecosystem to modernize
Goal

the governance system, reform various sectors with inclusiveness, trust, and confidence while creating a favorable
atmosphere for the promotion of digital economy and society

Objectives

Strategies

Digital government
infrastructure

Digital governance andpublic services

Human capital and digital
innovations

Public and private
partnership

4 Strategies

2 Strategies

2 Strategies

2 Strategies

11 action plans

52 action plans

15 action plans

5 action plans
9Committee on Digital Government
Support enacting

Approval

Annual Implementation Plan

Master plan
Execution

Law and Regulations (Legal System)
Supporting
Foundation

Monitoring & Evaluation

Citizen- All Age &Gender- Anywhere- Anytime

G2B…

G4C
PORTAL

G4C
Optimized services by life cycle stage

N-ID

Tax
Payment

Integrated
Education management

PublicProcurement

BusinessRegistration

Business

24/7 365 Service

G2G

MinistriesFinancial
Management

Government
GroupwareInternal
Business
supportInternal
Business
supportGovernment

Internet
Network…

Government
NetworkPublic
Institution
Government Data

Information Security
Management System

E-Document
Management

Personnel
Management

Infrastructure

GIDC:Government
Integrated Data
CenterRequestG2B
PORTAL

National
D-gov.
Committee

Cloud
Data
CenterGovernment
Network
Ministry

Ministry

GIDC

Back-up Center

Ministry

10

Leading and Coordinating Mechanism
Committee on
Digital Governmant

Advisors

Secretariat Generalof the Committee

Inter-ministries
Working Group

Digital Government
Transformation Unit
(in Ministries andInstitutions)11Draft National Digital Development Policy 2030
23

Modernize and expanddigital infrastructure
connectivity

Strengthen
Digital Security

14

Formulate legal
frameworkfor thedigital sector

Increase
Digital Inclusion

STRATEGIC
GOALS

5

7
PromoteInvestment andPartnership

Develop Digital
Human Capital
6
Promote the Digital
Industry and Diversify theDigital Sector

12

13

FinTech Development Policy
Vision - Developing FinTech based on the enhancement of financial inclusion, themaintenance of the financial sector stability, and the promotion of financial innovation to takemaximum advantage of digital transformation in the financial sector and to provide
opportunities for all actors, aiming to contribute to the acceleration of the development ofCambodia’s vibrant digital economy and society.
Objectives:•The development of policy enablers•

The development of digital enablers•

The promotion of the use and development of enabling technologies, and•The promotion of the development and innovation of FinTech activities to improve accessto financial services, trustworthiness, and quality of life for consumers in the digital age.
14

Principles of Cambodian FinTech Development

15

Some Priority Projects of Cambodia

Digital Government InfrastructurelEstablish cloud-based national data centerl

Improve the digital government network infrastructurelllStrengthen and expand Cambodia Data Exchange(CamDX)Strengthen the cybersecurity management and protection
system for the national information infrastructure
Develop and strengthen digital identity infrastructure
17Digital Governance and Public Services
lll

Formulate data governance policy, open data policy and software promotion policy
Formulate law on digital government, law on access to information, law on privacy and dataprotection, law on cybersecurity and law data security
Develop standards on:- Digital government services-Software engineering and information technology-Cybersecurity-Smart cities and-Data centerslRe-engineer government processes and develop government enterprise architecturelDevelop and improve administrative collaboration platforml

Develop one window service platform and digital public services

18

Cloud-based Datacenter Design (tier 4)

19

20

Datacenter Cooperation

21

Cloud Laboratory (APT Project)22

Cambodia Data Exchange (CamDX)lll

Adopts the model of X-Road ofEstonia
A unified yet decentralized dataexchange layer between information
systems that offers a standardizedand secure way to provide andconsume services
Ensures confidentiality, integrity, andinteroperability between a multitudeof different data exchange parties

23

SOC System Structure

Phase 1 (2020)

Phase 2 (2021-2022)

Phase 3 (2023-2024)25

Development of National Digital Identityl

The digital version of a person’s physical identity, the digital representation of theindividual.

lA representation of an entity in the form of one or more attributes that allow the entity
or entities to be sufficiently distinguished within context – ITU.

l

An item inside or outside an information and communication technology system, suchas a person, an organization, a device, a subsystem, or a group of such items thathas a recognizably distinct existence – ISO.

lA collection of individual attributes that describe an entity and determine thetransactions in which that entity can participate – WEF.

26

Digital Identity Ecosystemlll

Digital Identity Ecosystem Framework – Policy,
law and regulation, roles and responsibilities,
processes, standards, risk mode, privacy
management framework, and national securityframework.
Digital Identity Management System – Identity
credential, platform, access, operation and control.
Digital Identity Stakeholders – Government,private sector, citizens, infrastructure providers,identity providers, identity intermediary, judiciaryand relying parties (RPs).

27

Public Key Infrastructure28

HRMIS, Document Management System andOnline Public Services (MPTC)

29

verify.gov.kh

G2G

G2B

G4C

Simplified Assurance

Digital Business

Digital Citizen• QR Code Standard complies•

with IAV standard (Integrity,Authenticity, Validity)• Integrating QR Code Standard

Learn to verify digital•

certificates easily,•The verification process

digital student certificates•

can be done directly orwith documents goes throughsystematically from nationala very simple process by theand international

Ministry of Posts andinstitutions.

Convenient access toSimple and efficient savingprocess•No need for additional
legal confirmation

Telecommunication

30

Cambodia National Single Window32

National Single Window Components and Functionalities

ASW Gateway

NSW Gateway

BSB Gateway

User Interface and Common Services

Exporter
Representative
Customs Broker
Freight Forwarder
Transport Operator
Carrier

NSW Gateway

ImporterMiddleware

Port
Management

Port Autthority/ Operator

Database
Schema` WebNSW
PortalClosureIndustry

Data Harmonization
Middleware Tools

GatewayServices

National Governance Structure

NSW Gateway

NSW Gateway

NSW Gateway

Middleware

Middleware

Middleware

e-LCPOe-Tradere-Customs

OGAs

Trading
Community

Customs
Authority

StatisticalAuthority

Middleware

procedures

ePayment/GuaranteFinancial

Middleware

Customs procedures Banking

eStatisticse–Commercial

Middleware

Trade Portal

NSW
Gateway

Middleware

eTransport

Logistics &Carriers

ASEAN Single
Window

Middleware

Transport Processes

B2B

NSW
Gateway

OGA processes

Trade Department

NSW Gateway

Pre-arrival processes

G2G

Other Government
Agencies
Airport Authority
Customs
Border Operator
Financial Industry
Statistical Authority33

Online Education Service
EBC

Education Broadcasting (MoI)

Mobile-based Station

TVK

MoEYS
Education Working Group

Content Development
LectureTTD NIPTICT

Trainer

Help-desk

Facilitator

Control Room
RecordingAuthoring
Teacher
DesignLessonRaw uneditedContents

Technical Engineer

Editing

Storage
Base Station

Partner App

Partner LMS

Management

Firewall

MPTC Data Center

Archive
WebsiteContent
Repository

Technical Staffs

Storage

Satellite

Cable TV Station

Transmitter

Internet or Intranet
Approval
Process

Database

Online HRD Center

App / Web Service Platform (LMS CMS)MPTCContent Distribution SystemMobile

Learning
MaterialContest

Revision
Policy makerStation

Master RoomExpertCommunityTVDevice

Media

Teacher Student

PC

Quiz

Interaction Document

Officer Citizen

Learning Material

Learner34

BPR/ISP

35

Data Governance Framework (UN DESA)

36

37

Open Data38

39

National Web Portal Platform

40

41

42

43

Smart City and Digital Technology Parkll

Smart City-

Smart city policy and framework-

Smart city standards (ISO/IEC)-

Smart city platform (FIWARE)-

Smart city applications (smart governance and smarttourism)

Digital Technology Park (DTP) Development-

DTP Action Plan-DTP Standards

44

Smart City Development

Vision and Mission
Objectives and Strategies
SmartSmart

Governance

EconomySmart Mobility

Smart

Smart

Environment

PeoplePolicies,
Laws andRegulations

Digital Platform

Smart Living
DigitalSecurity

Data
Digital Infrastructure45

46

ISO/IEC

47

COMPUTER LAB
MULTI-PURPOSE
TRAINING ROOM
INTERNET KIOSK &PUBLIC HALL
POST OFFICECOMMUNITY TECH CENTER

FOR A VIBRANT AND INCLUSIVE DIGITAL ECONOMY48

49

Cambodia Academy of Digital Technology

50Other Information Systems (cooperate with otherministries and institutions)•One Stop Shop System•

National Geographic Information Systems•Health Care Management Information Systems•Disaster Management Systems•Digital Agriculture Solutions•E-Commerce Platform•Logistics and Last mile Delivery•

Online Financial Services•Tourism and Transportation Systems51

Digital Healthcare ArchitectureDigitalHealthcare
Services

Application/PlatformsMarketplace

Citizens &Private
Hospitals

Portal for facility Dashboards with vital information for public
COVID-19

Government-Led

Local/Global/Foreign Enterprise-Led

Healthcare Startup

QR CodeQuarantine

Health Certification
Application

IATA App

Pre-natal Health Care

VaccineRecordTele Health

Govt Digital Notarization

Pharmacy Delivery

Chronic disease

VaccineCertificate

Contact
Tracing

Govt-Where Facilities
LocatePathology Lab Test booking

Health Wellness App

Supply App

Health hygiene Products

Digitalized Healthcare Facilities & Services
COVID-19 Hospital and Facilities

Government HealthFacilities

Private HealthFacilities

Logistic Facilities

National LapDigitalHealthcarePlatform

Digital Healthcare Infrastructure & Services

Phase 1

Hospital/ Clinic Information Management System (IMS)
Data Lake / Warehouse

Data Management / GovernanceInteroperability Technology

Healthcare Exchange platform

Government Datacenter/Government Cloud Infrastructure
Phase 2Phase 352

THANK YOU