COMPENSATION PAYMENTS
In accordance with the Regulation on the Rights of Passengers Traveling by
Air (SHY-PASSENGERS); in the event that the flight is canceled due to reasons
other than extraordinary situations, the passenger is denied boarding due tooverbooking, or any one of the following conditions occurs, a compensation,
which includes Turkish Airlines products and services as well, is assessed, andthe passenger(s) is called back as per the result of such assessment.
• If s/he is not notified of the cancellation at least two weeks before thescheduled depaure time,• Unless s/he is notified of the cancellation two weeks to seven days before
the scheduled depaure time, and s/he is offered a route change thatenables her/him to depaure maximum two hours before the scheduled
depaure time and arrive their destination maximum four hours aer thescheduled arrival time,• Unless s/he is notified of the cancellation shoer than seven days before thescheduled depaure time, and s/he is offered a route change that enables
her/him to depaure maximum one hour before the scheduled depauretime and arrive their destination maximum two hours aer the scheduledarrival time.
In case of denied boarding or cancellation, the distance calculation shall bebased on the scheduled final destination.
If passengers are offered a change of route to their final destination with analternative flight that does not exceed the planned arrival time of the booked
flight in two hours for flights of 1,500 kilometers (1,500 km included) or less,three hours for flights between 1,500 and 3,500 kilometers (3,500 kmincluded), and four hours for flights longer than 3,500 kilometers, other offers
to be offered to the passengers may vary.
The abovementioned services apply to the passengers who travel oncomplimentary tickets as well.
In case of a downgrade, the passenger is compensated by offering Turkish
Airlines products and services in addition to the price difference.
In case of complimentary tickets (tickets issued in consideration of air miles);
3,000 miles for flights between 0-1500 km, 5,000 miles for flights between
1500-3500 km, and 10,000 miles for flights over 3500 km are paid ascompensation.
No compensation is assessed for the flight irregularities caused by theextraordinary situations (situations such as meteorological conditions, naturaldisasters, security risks, unexpected flight safety deficiencies, strike, politicalinstability).
While calculating Turkish Lira equivalent of the compensation receivables, theselling exchange rate of the Central Bank of Republic of Turkey on the datewhen the ticket was bought, i.e. when payment was made for the ticket, istaken as basis.

PASSENGER RIGHTS
Dear Passengers,
In case of any denied boarding, flight cancellation or delay of a flight for a periodof at least two hours, you can benefit from the rights prescribed in relation to thecompensation and service system of Türk Hava Yolları A.O. (Turkish Airlines), as
per the "Regulation on the Rights of Passengers Traveling by Air" published by
the Directorate General of Civil Aviation.
Any special services, which may be needed by our passengers with reduced
mobility, or our unaccompanied minors, shall be provided by our employee inaccordance with the said Regulation.
We would like to remind you that our company shall not be held liable in the eventthat our passengers fail to provide their contact details as requested by ourcompany either during the reservation, or subsequently, or if they provide suchdetails inaccurately.
Passengers with confirmed reservations who apply to the pre-flight counter(check-in) at the latest 60 minutes before the depaure time for Turkish Airlines'
international flights and 45 minutes before the depaure time for domestic
flights can benefit from the following services in case of flight irregularities.
Any passengers, who are not admied to the flights due to such reasons as
medical condition, safety, security and inappropriate travel documents, areexcluded from the scope of the services to be offered.
No compensation shall be paid to the passengers in respect of flight irregularities
in case of any extraordinary circumstances (meteorological conditions, naturaldisasters, security risks, unforeseen deficiencies in terms of flight safety, casessuch as strike, and political unrest).
You can submit your feedback by filling in the feedback form available on ourwebsite www.turkishairlines.com and our mobile application, or through ourfollowing communication channels. You can also share your comments with us bycompleting the feedback form available in our in-flight enteainment system
during your flight.
Adress: Türk Hava Yolları Genel Yönetim Binası, Atatürk Havalimanı, Yeşilköy,34149 İstanbul Türkiye
Telephone/WhatsApp: +90 850 333 0 849
Social Media: Facebook and Twier (@TK_HelpDesk) accounts
For fuher information, please refer to www.turkishairlines.com andwww.shgm.gov.tr
Form Number: FR.67.0329 Revision: 0741

DELAY OF FLIGHTSCANCELLATION OF FLIGHTS

In case of delay of flights, the services specified on the following table shall be provided on thebasis of the waiting period.
Between 15minutes - 1hour
15 to 60
minutes

Services

Between1 - 2 hours
61 to 120
minutes

Between2 - 3 hours
121 to 180
minutes

Between3 - 5 hours
181 to 300
minutes

5 hours andover
300 minutes
and overIn case of cancellation of flights, any services shall be provided in accordance with the following table.
Services√√√√√
Announcement Service
Domestic Lines- 2
Domestic Lines1 Domestic Lines1 International
Free of Charge Reservation/Route Change *Lines√
Refund of Ticket Fare **Free of charge phone calls (for two times) with no√√√time limitation; and free of charge Fax and E-mail.
Hot/Cold Beverage√√√
Light Meal√
Main Course (based on the time zone)√√
In case of any delays lasting for eight hours and over, accommodation service will beAccomodation and Transpo service
provided. The transpoation service between the place of accommodation and the airpo
shall be provided free of charge. In the event that the entry of the passenger into the(airpo-place of accommodation)

Announcement Service
Free of Charge Reservation/Route Change *Refund of Ticket Fare **Free of charge phone calls (for two times) with notime limitation; and free of charge Fax and E-mail.

*In the event that any reservation changes affect the travel plan of the passenger, then the changes for the other flights, of the passenger, specified on thesame ticket, shall also be carried out free of charge.

Transpoation Fee (for alternative transpoation)

A free change can be made once, within -1/+3 days of the original flight date, to the same destination or to the nearest airpo to the original destination on
our flight network, from among the 3 closest airpos.

Compensation

In respect of the travels, which are indicated on the same ticket as to continue to multiple destinations, in the event that the connection is disrupted due to various reasons, and that the destinationis changed due to compulsory reasons and the flight is ended at any different airpo, then suchpassengers shall be ensured to travel by the first available flight. Any services specified on thetable, given below, shall be provided basing on the waiting period between the actual time ofarrival of the flight, where the irregularity has been suffered, and the time of depaure of thealternative flight.

Announcement Service
Free of Charge Reservation/Route Change *Refund of Ticket Fare**Free of charge phone calls (for two times) with notime limitation; and free of charge Fax and E-mail.
Hot/Cold Beverage
Light Meal
Main Course (based on the time zone)
Accommodation and Transpoation Service(airpo-place of accommodation)

Between 15
minutes - 1hour
15 to 60
minutes

Between1 - 2 hours
61 to 120
minutes

Between2 - 3 hours
121 to 180
minutes

Between3 - 5 hours
181 to 300
minutes

5 hours andover300 minutesand over√√√√√√√√√√√√√√√

√

√√√

√

√
√
√

√

In case of any delays lasting for eight hours and over, accommodation service will beprovided. The transpoation service between the place of accommodation and the airpo
shall be provided free of charge. In the event that the entry of the passenger into the country
is not allowed due to the border regulations, the passengers shall be kept waiting at thetransit area, or service shall be provided in accordance with the hotel oppounities of theairpo.
the event that the passenger decides not to board the aircra, the transpoation of theTranspoation Fee (for alternative transpoation) In
passenger from the diversion point to the destination shall be ensured by various means oftranspoation, by paying the transpoation fee thereto, upon the request of the passenger.
No refund shall be peormed for the passengers to whom the transpoation fee by various
means is paid.

* Free of charge reservation/route change will be granted, as appropriate to the kilometers scale, to the nearest point (0-1500km/ 1500-3500 km/3500 km and over). In the event that any reservation changes affect the travel plan of the passenger, then thechanges for the other flights, of the passenger, specified on the same ticket, shall also be carried out free of charge.

2** Detailed information regarding any actions for refund can be obtained from ticket sales offices.

Between3 - 5 hours
181 to 300minutes

5 hours andover
300 minutes
and over√
√
√

√
√
√

√
√
√

√
√
√

√
√
√

√

√

√

√

√

√
√
√

In the event that the duration between the time of cancellation of the flight, and the timeof depaure of the new alternative flight offered to the passengers lasts for eight hours orover, then the accommodation service shall be provided to the passengers. Thetranspoation service between the place of accommodation and the airpo shall beprovided free of charge. In the event that the entry of the passenger into the country is notallowed due to the border regulations, the passengers shall be kept waiting at the transit
area, or service shall be provided in accordance with the hotel oppounities of the airpo.
Alternative transpoation oppounities will be provided between the station of depaure/
arrival, specified on the original tickets of the passengers, and the station ofdepaure/arrival of the alternative flight.
See the section “Compensation Services”.

* Free of charge reservation/route change will be granted, as appropriate to the kilometers scale, to the nearest point (0-1500
km/ 1500-3500 km/3500 km and over).
** Detailed information regarding any actions for refund can be obtained from ticket sales offices.

MISCONNECTION/DIVERTServices

Between2 - 3 hours
121 to 180
minutes√Accommodation and Transpoation Service(airpo-place of accommodation)

1**Detailed information regarding any actions for refund can be obtained from ticket sales offices.

Between1 - 2 hours
61 to 120
minutes

Hot/Cold Beverage
Light Meal
Main Course (based on the time zone)

country is not allowed due to the border regulations, the passenger shall be kept waiting at
the transit area, or service shall be provided in accordance with the hotel oppounities of theairpo.

2A free change can be made once, with a flight date within the validity period of the original ticket, to the same destination or to the nearest airpo to theoriginal destination on our flight network (as long as the alternative airpo is not located more than 1000 KM away), from among the 3 closest airpos.

Between 15
minutes - 1hour
15 to 60
minutes

OVERBOOKING
Any services specified on the following table shall be provided to the passengers, who are notensured to travel due to overbooking despite having confirmed and applicable tickets, or who areensured to travel at a lower class, considering their waiting periods while ensuring their travels.

Services
Announcement Service
Free of Charge Reservation/Route Change*
Refund of Fare**Free of charge phone calls (for two times) withno time limitation and free of charge Fax, E-Mail
Hot/Cold Beverage
Light Meal
Main Course (according to the time zone)

Between 15
minutes - 1hour
15 to 60
minutes

Between1 - 2 hours
61 to 120
minutes

Between2 - 3 hours
121 to 180
minutes

Between3 - 5 hours
181 to 300
minutes

5 hours andover300 minutesand over√
√√

√
√
√

√
√
√

√
√
√

√
√
√

√

√

√

√

√

√
√
√

√

Accommodation and Transpoation Service

Alternative transpoation oppounities will be provided between the station ofdepaure/arrival, specified on the original tickets of the passengers, and the station ofdepaure/arrival of the alternative flight.
In the event that the duration between the time of depaure of the new alternative flightoffered to the passenger lasts for eight hours or over, then the passenger shall be provided
with the accommodation service. The transpoation service between the place ofaccommodation and the airpo shall be provided free of charge. In the event that the entryof the passenger into the country is not allowed due to the borders regulations, thepassengers shall be kept waiting at the transit area, or service shall be provided inaccordance with the hotel oppounities of the airpo.

Compensation (in case of any denied boarding
and any downgrade to the lower service class)

See the section “Compensation Services”.

* Free of charge reservation/route change will be granted, as appropriate to the kilometers scale, to the nearest point (0-1500km/ 1500-3500 km/3500 km and over).
** Detailed information regarding any actions for refund can be obtained from ticket sales offices. In the event that the ticket
is upgraded to an upper service class than the purchased one due to overbooking or aircra type change, then no additional
payment shall be demanded from the passenger. In the event that the passenger is downgraded to a service class lower thanthe one for which the passenger has purchased a ticket, then the cabin difference fare shall be paid to such passenger, and themiles difference at the category of the route in respect of the award tickets shall be refunded.

3