[Summary] The Results of Trial Verification at Test Events for Tokyo 2020 Games (As of 30 September 2019)

Items

Summary ofVerification

verified at following
test events
Heat Countermeasures- Beach Volleyball- Rowing- Triathlon- Hockey- Marathon
Hard measures− Setting up rest areas (tents, waterdispensers etc.), ultra-fine mist,sprinkler tubes, etc.
Soft measures− Distribution of neck coolers, round
paper fans, folding fans, etc.

Medical-care / First-aid (first-aidstations)[Container type (verified at the Beach
Volleyball test event)]− Doctors and nurses staffing and cotbeds[Medical vehicles (verified at the Marathontest event)]− Tokyo DMAT vehicle for first-aid on
roadsides during the road sports

City Casts(City Volunteers)- Beach Volleyball- Triathlon- Hockey− City cast (City volunteers) applicantswith experience as volunteer leaders
exercised at the test events.
− Approx. 50 applicants (in 3 different testevents)
Note: Their activity shifts were set in 30min, 45-min, and 60-min sessions.

Attachment

Results of Verification and Future Actions[Results of Verification]
 Hard measures- Combination of sun-blocking tents and electric fans was highly effective in reductionof heat index, also well received by spectators.
 Soft measures- Goods for cooling down body heat (neck coolers, etc.) were generally highly
regarded.
 Medical-care / First-aid (first-aid stations)- 4 of 7 visitors who used the first aid stations at the beach volleyball test event weresuspected to have suffered heatstroke (total no. of visitors is about 5,200 in 5 days).
Considering last mile distances, number of spectators, competition schedule, etc.,
there is a possibility that multiple patients will simultaneously suffer from suspectedheatstroke.
- Creative measures will be required for emergency transport under traffic regulations.
- There were some opinions that the first-aid station display was difficult to find.
[Future Actions] Hard measures− Secure enough tent shades in combination with effective electric fans atimportant points.
(Important points: Last miles with long distances and PSA (pedestrian screeningarea), etc.)
 Soft measures− Distribute goods for “cooling down body heat” and “blowing air” which can also be
utilised as information provision tools.
 Medical-care/ First-aid (first-aid stations)
Consider more effective methods for setting up first-aid stations, based on therisk analysis such as expected number of spectators, distance of the last mile ofeach venue, and the results from the test events.
Consider appropriate first-aid systems such as a system that allows early
detection of spectators not feeling well, and a patient transport line from first-aidstations to nearby medical institutions.
Consider effective ways to provide and display information on the locations of thefirst aid stations.

▲Tents (heat blocking sheets) & ultra-fine mist▲Neck cooler▲Tokyo DMAT Vehicle (Marathon)▲Water dispensers▲Container type first aidstation (Beach volleyball)▲Tent (Marathon)[Results of Verification] (Questionnaires for City Casts, etc.)
 Activity time
Many agreed a maximum of one-hour shifts is appropriate at outdoor activities
under the hot weather. There were also opinions that 30-min and 45-min shifts
are appropriate.
 Umbrella hats (only worn by those who wish)− Vulnerable to wind but were good as a measure against heat.
− Easy to work with as they keep the hands free.
− City Cast (City Volunteers) wearing umbrella hats can be easily noticed by people.
The look is not attractive.
[Future Actions]− City Cast’s activity shifts will be a maximum of one-hour, with plans to create amanual to help on-site leaders to determine break times based on the day’sweather, distance traveled to the activity location, physical strength of theindividual person, etc.
− Consider providing umbrella hats to City Cast (City Volunteers) who wish to wearthem.

▲Activities of City Cast (City Volunteers)[Summary] The Results of Trial Verification at Test Events for Tokyo 2020 Games (As of 30 September 2019)

Items

Summary ofVerification

verified at following
test events
Transport ofSpectators- Rowing−−−Spectator Transportation
Trial to transport spectators by bus.
Spectator Guidance
Trial to guide spectators at bus
stations and from train stations tobus stations.
Verification of smooth passenger
guidance inside stations.

Accessibility- Rowing−−

Guide persons with physicalimpairments from the nearest train
station to the venue (including bus
rides).
Check accessibility inside andoutside the venue, spectator seatsand lavatories.

Note) Persons with physical impairments
include;4 persons with wheelchairs
1 person with visual impairment
1 person with hearing impairment

City Operation Centre(COC)- Beach Volleyball- Rowing- Marathon- Weightlifting, others−−

Verify the collaboration system withCOC, City Cast, first-aid stations,venues, transport centers, etc.
Verify the response procedures incase of emergencies.

Attachment

Results of Verification and Future Actions[Results of Verification]− 5,500 spectators transported by buses to Sea Forest Waterway over 5 days.
− The game time was advanced due to weather conditions (on 3rd and 4th day of thetest event) Responding to the exit trend of the spectators, the bus operation schedule waschanged by using forwarding cars to solve congestion of spectators.
[Future actions]− Prepare a bus transport plan assuming game time changes due to bad weather,based on the crowd size (capacity: 16,000) during the Games.
− Consider how to control the congestion of spectators at the bus stations in the eventof schedule changes, in cooperation with Tokyo 2020 Organising Committee.

▲Transport of Spectators▲Bus station▲Support for wheelchair users▲Fastening a wheelchair (on a bus)

[Results of Verification] (Main opinions from persons with physical impairments)
 Wheelchair users− Need to examine guidance methods when a group of wheelchair users are divided
since the number of wheelchairs boarding a single shuttle bus is limited.
 Person with visual impairment− Audio guidance to rest areas, or at hazardous points such as route junctions andcrossroads, will be required.
 Person with hearing impairment− Need to set up guidance signs at the junctions on each venue route.

[Future Actions]− If a group of wheelchair users are divided, provide guidance of next available bus
schedule and plan operations to make it possible for people to meet up at the venue.
−Provide easy-to-follow guidance in visual and hearing aspects, such as calling out,
display signs and hand-carry signs at the junctions along each venue route.

[Results of Verification]− Difficult to input on-site information at the same time when responding to otherincidents.
− Need to share real-time information both at the headquarters (such as the Games
operation, traffic information, weather forecasts, etc.) and the on-site spectator
information in order to respond immediately to incidents.
[Future Actions]− Clarify information required by the headquarters, etc., and select information to beshared between the headquarters and on-site.
− Consider effective ways to communicate necessary information.
− Verify operation that facilitates smooth two-way communication (reporting,instructions, information sharing, etc.) between the headquarters and on-site.
− Consider how to provide the traffic information to spectators via SNS, to prevent
accidents due to overcrowding.

▲Transportation of heat stroke patients(training)▲COC branch (training)

Trial verifications in test events: Wave 2 and Wave 3

For Wave 1 test events, the Tokyo Metropolitan Government has conducted trial verifications focusing on basic operations such as heat countermeasures, medical-care / first-aid, City Cast, transport of spectators, etc.
For Waves 2 and 3 test events (mainly indoor sports events), as preparation for the Games progresses, we will conduct more practical verifications at both new permanent venues and refurbished temporary venues. These verifications
will take actual event production more into account.
 - Refine the verification items (in response to spectators who need more consideration, such as overseas visitors and persons with impairments, as well as training for typhoons and other disasters, etc.)- Establish the collaboration system between related parties in similar situation to the actual Games time, etc. (organisational structure and system, etc.)