Designシンポジウム2021 講演論文集〇㐀ᴗࡢࢧ࣮ࣅࢫ໬ࡢࡓࡵࡢࢹࢨ࢖ࣥ
Design for Servitization‫⥴ۑ‬᪉ၨྐ㸦ᰴᘧ఍♫ᮾⰪ㸧    ᮌぢ⏣ᗣ἞㸦ᮾி኱Ꮫ㸧 *1*2

Keiji Ogata, Toshiba Corporation, 1-1, Shibaura 1-Chome, Minato-ku, Tokyo, Japan, 105-8001, keiji6.ogata@toshiba.co.jp
Koji Kimita, Department of Technology Management for Innovation, Graduate School of Engineering, The University of Tokyo
7-3-1 Hongo, Bunkyo-ku, Tokyo, Japan, 113-8656, kimita@tmi.t.u-tokyo.ac.jp࣮࣮࢟࣡ࢻࢹࢨ࢖ࣥࣉࣟࢭࢫ〇㐀ᴗࡢࢧ࣮ࣅࢫ໬ࣉࣟࢲࢡࢺࢧ࣮ࣅࢫࢩࢫࢸ࣒⥴  ゝ࠿ࡘ࡚〇ရࡢ㐀ᙧ࣭ព໶ࡀ୰ᚰ࡛࠶ࡗࡓࢹࢨ࢖ࣥࡣ㸪࣮ࣘࢨయ㦂ࡸࢧ࣮ࣅࢫ࡟ࡑࡢᑐ㇟ࢆᣑᙇࡋ㸪᫖௒࡛ࡣࣈࣛࣥࢻྥୖࡸ࢖ࣀ࣮࣋ࢩࣙࣥࡢ๰ฟ࡜࠸ࡗࡓ௻ᴗ౯್࡟῝ࡃ㛵ࢃࡿάືࢆࢹࢨ࢖ࣥᑐ㇟࡜ࡍࡿ⪃࠼᪉ࡀᾐ㏱ࡋ࡚ࡁࡓ㸬୍᪉㸪〇㐀ᴗ࡛ࡣ㸪ᚑ᮶ࡢ〇ရࡢ〇㐀࣭㈍኎஦ᴗ࠿ࡽ〇ရࢆ௓ࡋࡓࢧ࣮ࣅࢫ஦ᴗ㸦Product-Service Systems: PSS㸧࡟⤒Ⴀࡢ㔜ᚰࢆ⛣ࡋ࡚࠸ࡃࢧ࣮ࣅࢫ໬㸦Servitization㸧ࡀὀ┠ࢆ㞟ࡵ࡚࠸ࡿ㸬ࡇࢀ࡟ࡣࣅࢪࢿࢫࣔࢹࣝࡢࡳ࡞ࡽࡎ㸪⤒Ⴀࣜࢯ࣮ࢫ㸪⤌⧊㸪ᩥ໬࡟⮳ࡿኚ㠉ࢆక࠺ (1)㸬ࡇ࠺ࡋࡓ₻ὶࡢ୰࡛㸪௻ᴗࡢࢹࢨ࢖ࣥ㒊㛛ࡣ㸪ࢧ࣮ࣅࢫࢹࢨ࢖ࣥࡸࢹࢨ࢖ࣥᛮ⪃ࢆᅵྎ࡟㸪᪂ࡓ࡞ᡭἲయ⣔ࢆᵓ᝿ࡋࢹࢨ࢖ࣥάືࢆ㐍໬ࡉࡏ࡚ࡁࡓ (2)㸬ࡇ࠺ࡋࡓࢹࢨ࢖ࣥࡣ㸪୺࡟〇ရࡸࢧ࣮ࣅࢫࢆ࣮ࣘࢨࡢどⅬ࠿ࡽ᳨ウࡍࡿࡇ࡜࡛㸪᪂ࡓ࡞஦ᴗࡢ๰ฟࡸ᪤Ꮡ஦ᴗࡢᨵၿ࡟㈉⊩ࡋ࡚ࡁࡓ (3)㸬ࡋ࠿ࡋ⌧ᅾ࡟࠸ࡓࡿࡲ࡛㸪〇㐀ᴗࡢࢧ࣮ࣅࢫ໬࡟ᚲせ࡜࡞ࡿ඲࡚ࡢࣉࣟࢭࢫࢆ⥙⨶ࡋࡓ࡜ࡁ㸪ࢹࢨ࢖ࣥࡀ࡝ࡢࣉࣟࢭࢫ
࡟࡝ࢀࡔࡅ㈉⊩࡛ࡁࡿࡢ࠿ࡣ᫂ࡽ࠿࡟ࡉࢀ࡚࠸࡞࠸㸬ࡑࡢ⤖ᯝ㸪ࢧ࣮ࣅࢫ໬࡜࠸࠺ㄢ㢟ࢆᛕ㢌࡟࠾࠸ࡓ࡜ࡁ㸪ࢹࢨ࢖ࣥ㒊㛛ࡣ㐺ษ࡟⮬㒊㛛ࡢࢣ࢖ࣃࣅࣜࢸ࢕ࢆッồ࡛ࡁࡎ㸪஦ᴗ㒊ࡶఱࢆ࡝ࡇࡲ࡛౫㢗ࡋ࡚ࡼ࠸࠿ࢃ࠿ࡽ࡞࠸㸬ࡑࡇ࡛㸪ᮏ◊✲ࡣ㸪ࡇࢀࡲ࡛ᇵࡗ࡚ࡁࡓࢹࢨ࢖ࣥࡢࣀ࢘ࣁ࢘ࡀ㸪࡝ࢀ࡯࡝ࢧ࣮ࣅࢫ໬࡟㈉⊩࡛ࡁࡿࡢ࠿᫂ࡽ࠿࡟ࡍࡿ㸬ࡑࡢࡓࡵ࡟㸪ḟ❶࡛⤂௓ࡍࡿࠕࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝࠖࢆ⏝࠸࡚⌧≧ࢆホ౯ࡍࡿ㸬ࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝ〇㐀ᴗࡢࢧ࣮ࣅࢫ໬ࡣ㸪〇㐀ᴗࡢ᪂ࡓ࡞ᡂ㛗ᡓ␎࡜ࡋ࡚ᮇᚅࡉࢀࡿ୍᪉࡛㸪ᮇᚅ㏻ࡾࡢ⤖ᯝࡀᚓࡽࢀ࡚࠸࡞࠸஦౛ࡶᩘከࡃሗ࿌ࡉࢀ࡚࠸ࡿ㸬ࡇࡢ୺࡞ཎᅉ࡜ࡋ࡚㸪ࢧ࣮ࣅࢫ໬࡟ᚲせ࡞⤌⧊ⓗ࡞⬟ຊ㸦ࢣ࢖ࣃࣅࣜࢸ࢕㸧ࡢḞዴࡀᣲࡆࡽࢀࡿ㸬ࢧ࣮ࣅࢫ໬࡟ࡣ〇ရࡢ〇㐀࣭㈍኎࡜ࡣ␗࡞ࡿࢣ࢖
ࣃࣅࣜࢸ࢕ࡀᚲせ࡛࠶ࡾ㸪ࡑࢀࡽࢆ᫂ࡽ࠿࡟ࡍࡿ◊✲ࡀ┒ࢇ࡟⾜ࢃࢀ࡚ࡁࡓ㸬౛࠼ࡤ㸪ᮌぢ⏣ࡣ㸪ᩥ⊩ㄪᰝ࡟ࡶ࡜࡙
ࡁ PSS ࡟ᚲせ࡞ 46 ✀ࡢࢣ࢖ࣃࣅࣜࢸ࢕㸦PSS ࢣ࢖ࣃࣅࣜࢸ࢕㸧ࢆᩚ⌮ࡋ࡚࠸ࡿ (4)㸬ࡇࢀࡽࡣ㸪Strategic objectives andanalysis 㸪 Strategy formulation 㸪 Strategy implementation 㸪
Strategy evaluation and control ࡢ 4 ẁ㝵࡟ᩚ⌮ࡉࢀ㸪ࡉࡽ࡟
Strategy implementation ࡣ㸪 Offerings㸪Customer㸪Network㸪
Organization㸪Digital technology ࡢ 5 ࡘࡢほⅬ࡛ᩚ⌮ࡉࢀ࡚

176

࠸ࡿ㸬
Strategic objectives and analysis ࡢࢣ࢖ࣃࣅࣜࢸ࢕ࡢ౛ࢆ⾲ 1 ࡟♧ࡍ㸬ࢧ࣮ࣅࢫ໬࡟࠾࠸࡚ࡣࡲࡎࢧ࣮ࣅࢫࢧࣉࣛ࢖
ࣖ࡞࡝ࡢࣃ࣮ࢺࢼ࡜ࡢ༠ᴗࡸ㢳ᐈ࡜ࡢඹ๰ࢆᐇ⌧ࡍࡿࡓࡵ࡟㸪⮬♫ࡔࡅ࡛࡞ࡃ㢳ᐈࡸࣃ࣮ࢺࢼ࡟ᑐࡋ࡚ࡶᡓ␎ࡢ᪉ྥᛶࢆ᫂☜࡟♧ࡍࣅࢪࣙࣥࢆ⟇ᐃࡍࡿᚲせࡀ࠶ࡿ㸦101㸧 (5)㸬ࡇࡢࣅࢪࣙࣥࢆࡶ࡜࡟㸪᪂ࡓ࡞ࣅࢪࢿࢫᶵ఍ࢆ᥈⣴ࡍࡿࡓࡵ࡟ࡣ㸪௚♫ࢧ࣮ࣅࢫࡢ࣋ࣥࢳ࣐࣮ࢡࡀ᭷ຠ࡛࠶ࡿ㸦102㸧
(6)㸬ࡲࡓ㸪⏘ᴗࡢᡂ㛗⋡ࡸ㸪つไࡢ⦆࿴࣭ᙉ໬㸪ᢏ⾡㠉᪂࡞࡝ࡣ㸪ࢧ࣮ࣅࢫ໬࡟ᑐࡍࡿせồ࡟኱ࡁࡃᙳ㡪ࢆ୚࠼ࡿࡇ࡜࠿ࡽ (7)㸪ࡇࢀࡽࡢእ㒊⎔ቃࡢศᯒࡶ㔜せ࡛࠶ࡿ㸦103㸧㸬ࢧ࣮ࣅࢫࡢタィࡸᥦ౪࡟࠾࠸࡚ࡣ㸪ࢧ࣮ࣅࢫ⤌⧊ࡔࡅ࡛࡞ࡃ⤒Ⴀᒙࡸ〇ရ⤌⧊࠿ࡽࡢ༠ຊࡀ୙ྍḞ࡛࠶ࡿ㸬༠ຊࢆᚓࡿࡓࡵ࡟ࡣ㸪⮬♫ࡢ኎ୖࡸ฼┈㸪㢳ᐈ࡜ࡢ㛵ಀ࡟ᑐࡍࡿࢧ࣮ࣅࢫ஦ᴗࡢ₯ᅾⓗ࡞ᙳ㡪ᗘࢆ♧ࡋ㸪ࢧ࣮ࣅࢫࣅࢪࢿࢫ࡟ᑐࡍࡿ㛵ᚰࢆ㧗ࡵࡿᚲせࡀ࠶ࡿ㸦104㸧(8)㸬ࡲࡓ㸪ࢧ࣮ࣅࢫ஦ᴗ࡟ࡼࡾ⤒῭ⓗ࣭⎔ቃⓗ࡞฼┈ࢆᚓࡿ࡟ࡣ㸪୍ᐃࡢᬑཬ⋡ࡸ኎ୖつᶍࡀᚲせ࡜࡞ࡿ (9)㸬ࡑࡢࡓࡵ㸪ከᵝ࡞㢳ᐈせồࢆ‶ࡓࡋࡘࡘ㸪⤒῭ⓗ࣭⎔ቃⓗ࡞฼┈ࢆᚓࡿࡓࡵ࡟ࡣ㸪⮬♫ࢧ࣮ࣅࢫࡢ࣏࣮ࢺࣇ࢛ࣜ࢜ࢆ㐺ษ࡟⟶⌮ࡍࡿࡇ࡜ࡀ㔜せ࡛࠶ࡿ㸦105㸧(10)㸬

Table.1

PSS management capabilities

㸦Strategic objectives and analysis㸧⮬♫ࡔࡅ࡛࡞ࡃ㢳ᐈࡸࣃ࣮ࢺࢼ࡟ᑐࡋ࡚ࡶࢧ࣮ࣅࢫᡓ␎ࡢ᪉ྥᛶࢆ᫂☜࡟♧ࡍࣅࢪࣙࣥࢆ⟇ᐃࡍࡿ᪂ࡓ࡞ࢧ࣮ࣅࢫ஦ᴗᶵ఍ࢆ᥈⣴ࡍࡿࡓࡵ࡟㸪➇ྜ௚♫ࡢࢧ࣮ࣅࢫ஦ᴗࢆ࣋ࣥࢳ࣐࣮ࢡࡍࡿእ㒊⎔ቃ㸦ᢏ⾡ືྥ㸪つไ⦆࿴࣭ᙉ໬࡞࡝㸧ࡢኚ໬ࡀ㸪ࢧ࣮ࣅࢫ஦ᴗ࡟୚࠼ࡿᙳ㡪ࢆศᯒࡍࡿ⤒῭ᛶࡸ㢳ᐈ࡜ࡢ㛵ಀᛶ࡞࡝㸪ࢧ࣮ࣅࢫ஦ᴗࡀ⮬♫࡟୚࠼ࡿ₯ᅾⓗ࡞ຠᯝࢆぢ✚ࡶࡿࢧ࣮ࣅࢫࡢ஦ᴗࣜࢫࢡࢆపῶࡍࡿࡓࡵ࡟⥙⨶ⓗ࠿ࡘ୍㈏ࡋࡓࢧ࣮ࣅࢫ࣏࣮ࢺࣇ࢛ࣜ࢜ࢆᵓ⠏ࡍࡿࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹ࡛ࣝࡣ㸪௨ୖࡢࢣ࢖ࣃࣅࣜࢸ࢕ࡢྥୖࢆᨭ᥼ࡍࡿࡓࡵ࡟ࠕ⬟ຊࣞ࣋ࣝࠖࡀᐃ⩏ࡉࢀ࡚࠸ࡿ㸬⬟ຊࣞ࣋ࣝࡣಶࠎࡢࢣ࢖ࣃࣅࣜࢸ࢕ࢆホ౯ࡍࡿ㝿࡟⏝࠸ࡽࢀ㸪⾲ 2 ࡟♧ࡍࡼ࠺࡟㛵ಀࡍࡿࣉࣟࢭࢫࡢᙧᘧ▱໬ࡢᗘྜ࠸࡟ࡼࡾホ౯ࡉࢀࡿ㸬Designシンポジウム2021 講演論文集

㻌Table.2

Capability levels⬟ຊࣞ࣋ࣝㄝ᫂ࣉࣟࢭࢫࡀᏑᅾࡋ࡞࠸୙᏶඲࡞≧ែ࡛ᐇ⾜ࡉࢀ࡚
/HYHO ,QFRPSOHWH࠸ࡿ
3HUIRUPHGLQ ᢸᙜ⪅࡟౫Ꮡࡋ࡚ᒓேⓗ࡟/HYHO
DQDGKRFZD\ ᐇ⾜ࡉࢀ࡚࠸ࡿ
0DQDJHGLQࣉࣟࢪ࢙ࢡࢺ㸪஦ᴗࡈ࡜࡟/HYHO LVRODWHG
⟶⌮ࡉࢀ࡚࠸ࡿSURMHFWV'HILQHGDV⤌⧊඲య࡛ᶆ‽ⓗ࡞ࣉࣟࢭ/HYHO RUJDQL]DWLRQDOࢫࡀᏑᅾࡍࡿVWDQGDUGVࢹࢨ࢖ࣥࣉࣟࢭࢫࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝ࡟つᐃࡉࢀࡓ 46 ✀ࡢ PSS ࢣ࢖ࣃࣅࣜࢸ࢕࡟ᑐᛂࡍࡿࢹࢨ࢖ࣥάືࢆ᫂ࡽ࠿࡟ࡍࡿࡓࡵ࡟㸪ࠕ≉ᐃࡢ┠ⓗࡢࡓࡵࡢ୍㐃ࡢࡲ࡜ࡲࡗࡓάືࠖࢆࠕࢹࢨ࢖ࣥࣉࣟࢭࢫࠖ࡜࿧ࡪࡇ࡜࡟ࡋ㸪ࡇࢀࢆ࣋ࢫࢺࣉࣛࢡࢸ࢕ࢫࡢ཰㞟㸪࣮࣡ࢡࢩࣙࢵࣉタィ⪅࠾ࡼࡧ⇍⦎ࢹࢨ࢖ࢼ࡜ࡢ࣮࣡ࢡࢩࣙࢵࣉ࡟ࡼࡾ཰㞟ࡋࡓ㸬࣋ࢫࢺࣉࣛࢡࢸ࢕ࢫ࠿ࡽࡢ཰㞟➹⪅ᡤᒓࡢࢹࢨ࢖ࣥ㒊㛛ࡣ㸪஦ᴗ㒊࡟ࢹࢨ࢖ࣥࡢຠᯝࢆッồࡍࡿ┠ⓗ࡛♫ෆᒎ♧఍ࢆᐃᮇⓗ࡟㛤ദࡋ࡚࠸ࡿ㸬2018ᖺ࡟ࡣ㸪ࢹࢨ࢖ࣥࡢຠᯝࢆከゅⓗ࣭⥙⨶ⓗ࡟ᒎ♧ࡍࡿ᪉㔪࡟ᇶ࡙࠸࡚ཝ㑅ࡋࡓ 23 ᡂຌ஦౛ࡀ⤂௓ࡉࢀࡓ㸬ࡇࡢᒎ♧఍ࡢ‽ഛ࡟㝿ࡋ㸪ࡑࢀࡒࢀࡢ஦౛࡟ࡘ࠸࡚ᢸᙜࢹࢨ࢖ࢼ⮬ࡽࡀ㈨ᩱࢆసᡂࡋࡓ㸬ࡇࡢ㈨ᩱ࡟ࡣ㸪౫㢗ඖ஦ᴗ㒊ࡢᅔࡾࡈ࡜㸪ࡑࢀࢆཷࡅࡓࢹࢨ࢖ࣥㄢ㢟ࡢᐃ⩏㸪ᐇ᪋ෆᐜ㸪࠾ࡼࡧࡇࡢ஦౛⤂௓ࢆ㏻ࡌࡓ஦ᴗ㒊࡬ࡢッồⅬࡀグ㘓ࡉࢀ࡚࠸ࡿ㸬ࡇࡢ㈨ᩱ࠿ࡽ㸪ලయⓗ࡞άືෆᐜ࡜ࡑࡢୖ఩┠ⓗࡢ⤌ྜࡏࢆ཰㞟ࡋ㸪ࢹࢨ࢖ࣥࣉࣟࢭࢫࢆᢳฟࡋࡓ㸬ୗ㸪௜⟢ࢆ౑ࡗࡓ 1 ᫬㛫ࡢࢢ࣮ࣝࣉ࣮࣡ࢡࢆ 2 ᅇᐇ᪋ࡋ㸪ࡇࢀࡲ࡛࡟⤒㦂ࡋࡓ WS ࡢලయⓗ࡞ෆᐜ࡜ࡑࡢ┠ⓗࢆ཰㞟ࡋࡓ㸬ࡇࢀࡽࡢ஦౛ࢆᩚ⌮ࡋ㸪WS ࢆྵࡴࢹࢨ࢖ࣥࣉࣟࢭࢫࢆᢳฟࡋࡓ㸬๓㏙ࡢㄪᰝࡢ⤖ᯝ㸪⾲ 3 ࡟♧ࡍ 15 ✀ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫࢆ≉ᐃࡋࡓ㸬ࢹࢨ࢖ࣥࣉࣟࢭࢫࡣ┠ⓗ࡜ᡭẁࡢ⤌ࡳྜࢃࡏ࡛ᵓᡂࡉࢀࡿ㸬౛࠼ࡤ㸪DP1 ࡣ㸪ࠕ┦ᡭ௻ᴗࡢᩥ⬦ࢆᢕᥱࡍࡿࠖ࡜࠸࠺┠ⓗࢆ㐩ᡂࡍࡿࡓࡵ࡟㸪࢖ࣥࢱࣅ࣮ࣗࡸ⾜ືほᐹ࡟ࡼࡗ࡚཰㞟ࡋࡓ᝟ሗࢆ࢝ࢫࢱ࣐࣮ࢪ࣮ࣕࢽ࣮࣐ࢵࣉ࡛ᩚ⌮ࡍࡿ࡜࠸ࡗࡓỗ⏝ⓗ࡞ᡭẁࡢ⤌ࡳྜࢃࡏ࡟ࡼࡿࢹࢨ࢖ࣥࣉࣟࢭࢫ࡛࠶ࡿ㸬ࡓࡔࡋ㸪ᡭẁ࡟ࡘ࠸࡚ࡣᚋ㏙ࡢࡼ࠺࡟ᙧᘧ▱໬ࡉࢀ࡚࠸ࡿ࡜ࡣ㝈ࡽࡎ㸪ࡲࡓ↹㞧࡛࠶ࡿࡓࡵ㸪⾲୰࡟ࡣࣉࣟࢭࢫࡢ୍㒊ࡢࡳࢆ౛♧ࡍࡿ㸬
366 ࢣ࢖ࣃࣅࣜࢸ࢕࡬ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫࡢᑐᛂ࡙ࡅࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝ࡟࠾ࡅࡿ 46 ✀ࡢࢣ࢖ࣃࣅࣜࢸ
࢕࡜ඛ㏙ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫࢆᑐᛂ࡙ࡅࡓ㸬ࡑࡢ⤖ᯝ㸪⾲
4 ࡟♧ࡍ 21 ✀ࡢ PSS ࢣ࢖ࣃࣅࣜࢸ࢕࡟ࢹࢨ࢖ࣥࣉࣟࢭࢫࡀ⣣࡙࠸ࡓ㸬౛࠼ࡤ㸪PSS ࢣ࢖ࣃࣅࣜࢸ࢕(205)ࠕࢧ࣮ࣅࢫ
஦ᴗ࡟ᚲせ࡞♫ෆࡢ࣮࢟ࣃ࣮ࢯࣥࡸ㛵ಀ㒊⨫ࡢ༠ຊࢆᚓࡿࠖ࡟ࡣ㸪DP5ࠕ᪂ࡓ࡞ே⬦ࢆ⋓ᚓࡍࡿࠖࢆᑐᛂ௜ࡅࡓ㸬ᐇ㝿࡟㸪ࢹࢨ࢖ࣥ㒊㛛ࡣ㸪ྛ஦ᴗ㒊࠿ࡽࡢ౫㢗ࢆཷࡅࡿᮏ♫ᶵ⬟࡛࠶ࡿࡇ࡜࠿ࡽ㸪㛵㐃ࡍࡿࣀ࢘ࣁ࢘ࢆᣢࡘே࡜ࡑࢀࢆᚲせ࡜ࡍࡿேࢆ㒊⨫㛫ࡢቨࢆ㉺࠼࡚⤖ࡧࡘࡅࡿࡇ࡜࡛஦ᴗ๰ฟά
ື࡟㈉⊩ࡋࡓ஦౛ࡣከ࠸㸬⾲ 3 Design processesͤ'3; '3⇍⦎ࢹࢨ࢖ࢼ࠿ࡽࡢ཰㞟'3ࢹࢨ࢖ࣥ㒊㛛ࡢどⅬ࡟ࡼࡿ࣋ࢫࢺࣉࣛࢡࢸ࢕ࢫ࡜ࡣᑐ↷ⓗ࡟㸪஦ᴗ㒊ࡢどⅬ࠿ࡽࡶࢹࢨ࢖ࣥࣉࣟࢭࢫࢆ཰㞟ࡋࡓ㸬౛࠼ࡤ㸪⌧ሙ࡛ࡢ࢖ࣥࢱࣅ࣮ࣗࢆᐇ᪋ࡍࡿ࡜ࡁ㸪ࢹࢨ࢖ࢼ࡟࡜ࡗ࡚ࡣ㸪㢳ᐈࢽ࣮ࢬࡢ⌮ゎࡀ┠ⓗࡔࡀ㸪஦ᴗ㒊࡟࡜ࡗ࡚ࡣ㸪ࡴࡋࢁ⌧ሙ࡛ࡢάືࢆ㏻ࡌ࡚㢳ᐈ௻ᴗࡢ᪂ࡓ࡞ே⬦ࢆᙧᡂࡍࡿࡇ࡜ࡀ୺┠ⓗࡔࡗࡓ࡜࠸ࡗࡓ┠ⓗព㆑ࡢࡎࢀࡀࡼࡃ㉳ࡇࡿࡓࡵ࡛࠶ࡿ㸬ࡑࡇ࡛㸪ࢹࢨ࢖ࣥᴗົࢆ 20 ᖺ௨ୖ࡟ࢃࡓࡗ࡚⤒㦂ࡋ㸪஦ᴗ㒊ࡢどⅬ࠿ࡽ┠ⓗࢆᢕᥱࡍࡿࡇ࡜࡟㛗ࡅࡓ⇍⦎ࢹࢨ࢖ࢼ
3 ྡ࡜ඹ࡟㸪௜⟢ࢆ౑ࡗࡓ 2 ᫬㛫ࡢࢢ࣮ࣝࣉ࣮࣡ࢡࢆ 2 ᅇᐇ᪋ࡋ㸪ࢹࢨ࢖ࢼࡢᙜึࡢពᅗ࡟㛵ࢃࡽࡎ㸪౫㢗ඖࡢ஦ᴗ㒊࡟㧗ࡃホ౯ࡉࢀࡓᡂᯝ࡜㸪ࡑࡢせᅉ࡟࡞ࡗࡓࢹࢨ࢖ࣥάືࢆ཰㞟ࡋ㸪ࢹࢨ࢖ࣥࣉࣟࢭࢫࢆᢳฟࡋࡓ㸬࣮࣡ࢡࢩࣙࢵࣉタィ⪅࠿ࡽࡢ཰㞟㏆ᖺ㸪᪂つ஦ᴗ๰ฟࡢࡓࡵ࡟㸪࣮࣡ࢡࢩࣙࢵࣉ㸦௨㝆㸪WS ࡜␎ࡍࡿ㸧࡜࿧ࡤࢀࡿᡭἲ࡛ᑐᛂࡍࡿࡇ࡜ࡀ㢧ⴭ࡟ቑ࠼ࡓ㸬WS ࢆྵࡴࢹࢨ࢖ࣥࣉࣟࢭࢫ࡟ࡣ㸪ࢧ࣮ࣅࢫ໬࡟ᙺ
❧ࡘࡶࡢࡀከ࠸࡜⪃࠼ࡽࢀࡿ㸬ࡑࡇ࡛㸪 WS タィࢆከࡃᢸᙜࡋࡓࢹࢨ࢖ࢼ 8 ྡࡢ༠ຊࡢ

ࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝࡢ㐺⏝⤖ᯝ

'3
'3
'3
'3
'3
'3
'3
'3
'3
'3
'3
'3
'3

ࢹࢨ࢖ࣥࣉࣟࢭࢫ
┠ⓗᡭẁ㸦୍㒊ࡢ౛㸧┦ᡭ௻ᴗࡢᩥ⬦ࢆᢕᥱ࢝ࢫࢱ࣐࣮ࢪ࣮ࣕࢽ࣮࣐
ࡍࡿࢵࣉ    ࡢసᡂ࣮ࣘࢨࡢయ㦂౯್ࢆྥ࣮ࣘࢨࣅࣜࢸ࢕ࢸࢫࢺࡢ
ୖࡉࡏࡿ
ᐇ᪋
ࢧ࣮ࣅࢫࣉࣟࢭࢫࢆタࢧ࣮ࣅࢫࣈ࣮ࣝࣉࣜࣥࢺ ィࡍࡿࡢసᡂ
ࢥ࣑ࣗࢽࢣ࣮ࢩࣙࣥࢆ
᝟ሗ࢔࣮࢟ࢸࢡࢳࣕࡢタࢹࢨ࢖ࣥࡍࡿ
ィ᪂ࡓ࡞ே⬦ࢆ⋓ᚓࡍࡿ࢖࣋ࣥࢺࡢ௻⏬┦ᡭ௻ᴗ࡜ࡢ㛵ಀᛶࢆ࣮࣡ࢡࢩࣙࢵࣉ࡟ࡼࡿࢳྥୖࡍࡿ࣮࣒ࣅࣝࢹ࢕ࣥࢢࢹࢨ࢖ࣥᛮ⪃య㦂࣮࣡ࢡ
ே㈈ࢆ⫱ᡂࡍࡿ
ࢩࣙࢵࣉࡢᐇ᪋
ᮍ᮶ࡢ♫఍ࢆᵓ᝿ࡍࡿࢫ࢟ࣕࢽࣥࢢ  
&9&$ &XVWRPHU9DOXHᴗ⏺ࡢࣅࢪࢿࢫ⎔ቃࢆ
&KDLQ$QDO\VLV  ࡢసᢕᥱࡍࡿᡂඹ๰࣮࣡ࢡࢩࣙࢵࣉࡢᐇྜពࢆᙧᡂࡍࡿ᪋᪤Ꮡࣂ࢖࢔ࢫࢆእࡋᕪ
3RLQWRI9LHZ  ࡢసᡂ␗໬ࡍࡿࣂ࣮ࣜࣗࣉ࣏ࣟࢪࢩࣙࣥᥦ౪౯್ࢆྍど໬ࡍࡿ࢟ࣕࣥࣂࢫ  ࡢసᡂ.$ ἲ   ࡟ࡼࡿ౯್࣐ࢵࣅࢪࢿࢫᶵ఍ࢆ᥈ࡍࣉࡢసᡂ〇ရ࣭ࢧ࣮ࣅࢫࡢࢥࣥぶ࿴ᅗࡢసᡂࢭࣉࢺࢆࡘࡃࡿព໶ࢆࡲ࡜ࡵࡿ࢞࢖ࢻࣛ࢖ࣥࡢసᡂͤ 㻰㻼㼄㻌 䛿㻌 䝕䝄䜲䞁䝥䝻䝉䝇␒ྕ䜢ព࿡䛩䜛㻌

177

Designシンポジウム2021 講演論文集

㻌⾲ 4 Evaluation of design processes based on Servitization Maturity Model㻼 㻿 㻿 䜿䜲 䝟 䝡 䝸 䝔䜱 㻌㻝㻜㻝㻌㻝㻜㻞㻌㻝㻜㻟㻌㻞㻜㻞㻌㻞㻜㻡㻌㻟㻼㻝㻌㻟㻼㻟㻌⮬♫䛰䛡䛷䛺䛟䠈㢳ᐈ䜔䝟䞊䝖䝘䛻ᑐ䛧䛶䜒䝃䞊䝡䝇ᡓ␎䛾᪉ྥᛶ䜢᫂☜䛻♧䛩䝡䝆䝵䞁䜢⟇ᐃ䛩䜛㻌᪂䛯䛺䝃䞊䝡䝇஦ᴗᶵ఍䜢᥈⣴䛩䜛䛯䜑䛻䠈➇ྜ௚♫䛾䝃䞊䝡䝇஦ᴗ䜢䝧䞁䝏䝬䞊䜽䛩䜛㻌እ㒊⎔ቃ䠄ᢏ⾡ືྥ䠈つไ⦆࿴䞉ᙉ໬䛺䛹䠅䛾ኚ໬䛜䠈䝃䞊䝡䝇஦ᴗ䛻୚䛘䜛ᙳ㡪䜢ศᯒ䛩䜛㻌⮬♫䛾䝃䞊䝡䝇䠄〇ရ䛷䛿䛺䛟䠅䛻䛴䛔䛶䠈➇ྜ௚♫䜔௚䛾䝃䞊䝡䝇஦ᴗ⪅䛻ᑐ䛩䜛➇தඃ఩ᛶ䜢ᐃ⩏䛩䜛㻌䝃䞊䝡䝇஦ᴗ䛻ᚲせ䛺♫ෆ䛾䜻䞊䝟䞊䝋䞁䜔㛵ಀ㒊⨫䛾༠ຊ䜢ᚓ䜛㻌㧗ရ㉁䛛䛴㧗ຠ⋡䛺䝃䞊䝡䝇䜢ᐇ⌧䛩䜛䛯䜑䛻䠈䝃䞊䝡䝇䛾䜸䝨䝺䞊䝅䝵䞁䜢ᶆ‽໬䛩䜛㻌〇ရ䛸䝃䞊䝡䝇䛾⤌䜏ྜ䜟䛫䛻䜘䜛┦஌ຠᯝ䜢⏕䜐䛯䜑䛻䠈〇ရ௙ᵝ䜢䝃䞊䝡䝇䛻ྜ䜟䛫䛶ኚ᭦䛩䜛㻌㻰 㻼 㼄 䈜㻌䝕䝄 䜲 䞁 䝥 䝻 䝉 䝇 㻌㻤㻌ᮍ᮶䛾♫఍䜢ᵓ᝿䛩䜛㻌㻝㻘㻌㻥㻌㻥㻌㻝㻝㻌㻟㻯㻞㻌㻟㻯㻟㻌㻟㻯㻠㻌㻟㻺㻝㻌㻟㻺㻟㻌㻟㻺㻠㻌㻟㻺㻡㻌㻟㻺㻢㻌㻟㻰㻟㻌㻟㻰㻠㻌㻠㻜㻠㻌౑⏝᪉ἲ䛺䛹䠅䜢⵳✚䛩䜛㻌㢳ᐈ䛾⤌⧊䛻䛚䛔䛶䝃䞊䝡䝇䛾㉎㈙䜢ពᛮỴᐃ䛩䜛㐺ษ䛺ᢸᙜ⪅䛻䜰䜽䝉䝇䛩䜛㻌㢳ᐈ䛜䝃䞊䝡䝇䛾䝯䝸䝑䝖䜢⌮ゎ䛩䜛䛯䜑䛻䠈䝃䞊䝡䝇䛾౯್䜢ྍど໬䛧䛶ఏ䛘䜛㻌䝃䞊䝡䝇䛻ᚲせ䛺㢳ᐈ䛾⬟ຊ䛸ពḧ䜢㧗䜑䜛䛯䜑䛻䠈㢳ᐈ䛻ᑐ䛧䛶㐺ษ䛺᝟ሗ䛸ᩍ⫱䜢ᥦ౪䛩䜛㻌䝃䞊䝡䝇䛻ᚲせ䛺䝟䞊䝖䝘䛻㛵䛩䜛▱㆑䠄஦ᴗ┠ᶆ䜔䝁䞁䝢䝔䞁䝅䠈ᡂ㛗䛾᪉ྥᛶ䛺䛹䠅䜢⵳✚䛩䜛㻌⮬♫䛷୙㊊䛧䛶䛔䜛䝁䞁䝢䝔䞁䝅䜔䝸䝋䞊䝇䜢⿵䛖᭱㐺䛺䝟䞊䝖䝘䜢≉ᐃ䛩䜛㻌䝟䞊䝖䝘䛸䛾➇ྜ䜢ᅇ㑊䛩䜛䛯䜑䛻䠈䝟䞊䝖䝘䛻ᑐ䛧䛶㐺ษ䛺䜲䞁䝉䞁䝔䜱䝤䜢タᐃ䛩䜛㻌䝃䞊䝡䝇䛾ရ㉁䜢୍ᐃ௨ୖ䛾Ỉ‽䛻ಖ䛴䛯䜑䛻䠈䝟䞊䝖䝘䛻ᑐ䛧䛶䝖䝺䞊䝙䞁䜾䜢ᐇ᪋䛩䜛㻌䝟䞊䝖䝘䛸㛗ᮇⓗ䛺㛵ಀ䜢ᵓ⠏䛩䜛䛯䜑䛻䠈▱㆑ඹ᭷䜔┦஫Ꮫ⩦䜢⾜䛖㻌䝃䞊䝡䝇䜸䝨䝺䞊䝅䝵䞁䜢ຠ⋡ⓗ䛛䛴ຠᯝⓗ䛻⾜䛖䛯䜑䛻䠈〇ရ䞉䝃䞊䝡䝇䛾䝕䞊䝍䜢ά⏝䛩䜛㻌〇ရタィ䜢ᨵၿ䛩䜛䛯䜑䛻䠈〇ရ䞉䝃䞊䝡䝇䛾䝕䞊䝍䜢ά⏝䛩䜛㻌䝃䞊䝡䝇஦ᴗ䛻㐺䛧䛯 㻷㻼㻵䠄㢳ᐈ䛜ồ䜑䜛〇ရ䛾౑⏝⤖ᯝ䛺䛹䠅䜢タᐃ䛩䜛㻌䜛㻌㻝㻌㻞㻌㻟㻌䝃䞊䝡䝇䝥䝻䝉䝇䜢タィ䛩䜛㻌㻞㻌㻞㻌䝴䞊䝄䛾య㦂䜢ྥୖ䛥䛫䜛㻌㻝㻌㻝㻘㻌㻟㻌㻟㻘㻌㻢㻌Ⓨ䛩䜛㻌䝃䞊䝡䝇䛻ᚲせ䛺㢳ᐈ䛻㛵䛩䜛▱㆑䠄㢳ᐈせồ䜔〇ရ᪤Ꮡ䝞䜲䜰䝇䜢እ䛧ᕪ␗໬䛩㻝㻌㻝㻌䝃䞊䝡䝇䛾㈍኎䞉ᥦ౪䜢ᢸ䛖䝇䝔䞊䜽䝩䝹䝎䛾༠ຊ䜢㻟㻯㻝㻌ᴗ⏺䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌㻞㻌᪂䛯䛺ே⬦䜢⋓ᚓ䛩䜛㻌䜛㻌㻟㻼㻡㻌 ᚓ䜛䛯䜑䛻䠈ᙜヱ䝇䝔䞊䜽䝩䝹䝎䛸ඹ䛻䝃䞊䝡䝇䜢㛤ᴗ⏺䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌䝺 䝧䝹 㻌㻡㻌㢳ᐈ䛾せồ䜢‶䛯䛩䛯䜑䛻䠈㢳ᐈ䜔㢳ᐈ䛻ヲ䛧䛔䝇䝔㻟㻼㻠㻌 䞊䜽䝩䝹䝎䠄⌧ሙᚑᴗဨ䛺䛹䠅䛸ඹ䛻䝃䞊䝡䝇䜢㛤Ⓨ䛩௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌⬟ຊ㻌௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛䠈䝃䞊䝡䝇䝥䝻䝉䝇䜢タィ䛩䜛㻌䝃䞊䝡䝇䝥䝻䝉䝇䜢タィ䛩䜛䠈㻌௻ᴗ䛸䛾㛵ಀᛶ䜢ྥୖ䛩䜛㻌㻞㻌㻞㻌୙ ㊊ 䝇䝁 䞊䝥 㻌䝃䞊䝡䝇ᡓ␎䛾᪉ྥᛶ䛾᫂☜໬㻌཰┈ᛶ䜔ᢏ⾡䛾ホ౯㻌䝃䞊䝡䝇஦ᴗ䜈䛾ᙳ㡪ศᯒ㻌䝃䞊䝡䝇஦ᴗ䛾ᕪ␗໬㻌䜻䞊䝟䞊䝋䞁䜔㛵ಀ㒊⨫䛾≉ᐃ㻌ᶆ‽໬䠈䝕䝆䝍䝹໬㻌〇ရ䞉䝃䞊䝡䝇䛾⤫ྜ䛻䜘䜛┦஌ຠᯝ䛾タィ㻌䛺䛧㻌㈍኎䞉ᥦ౪䛾༠ຊ䜢ᚓ䜛㻌㻝㻌௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌㻞㻌▱㆑䛾⵳✚㻌㻡㻌᪂䛯䛺ே⬦䜢⋓ᚓ䛩䜛㻌㻝㻌ពᛮỴᐃ⪅䛾≉ᐃ㻌㻝㻞㻌ᥦ౪౯್䜢ྍど໬䛩䜛㻌㻞㻌㻣㻘㻠㻌䝁䝭䝳䝙䜿䞊䝅䝵䞁䜢䝕䝄䜲䞁

ே㈈䜢⫱ᡂ䛩䜛㻌㻝㻌䛩䜛㻌㻝㻌௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌㻞㻌㻟㻌䝃䞊䝡䝇䝥䝻䝉䝇䜢タィ䛩䜛㻌㻝㻌㻝㻘㻌㻝㻜㻌㻣㻌㻝㻘㻌㻢㻌௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛䠈㻌ྜព䜢ᙧᡂ䛩䜛㻌
ே㈈䜢⫱ᡂ䛩䜛㻌௻ᴗ䛸䛾㛵ಀᛶ䜢ྥୖ䛩䜛䠈㻌௻ᴗ䛾ᩥ⬦䜢ᢕᥱ䛩䜛㻌㻝㻌㻝㻌䝕䝆䝍䝹䝡䝆䝛䝇䛾౯್䛾ྍど໬㻌䝃䞊䝡䝇䛻ᚲせ䛺⬟ຊ䠈ពḧ䜢㧗䜑䜛ほⅬ㻌▱㆑䛾⵳✚㻌䝁䞁䝢䝔䞁䝅䜔䝸䝋䞊䝇䛾ホ౯㻌➇ྜᅇ㑊䠈䜲䞁䝉䞁䝔䜱䝤䛾タᐃ㻌䝃䞊䝡䝇ရ㉁䜢ಖ䛴䝖䝺䞊䝙䞁䜾㻌㻞㻌▱㆑ඹ᭷䠈┦஫Ꮫ⩦㻌㻞㻌䝴䞊䝄䛾య㦂䜢ྥୖ䛥䛫䜛㻌㻝㻌䝕䝆䝍䝹䝕䞊䝍䛾ά⏝㻌㻞㻌䝴䞊䝄䛾య㦂䜢ྥୖ䛥䛫䜛㻌㻝㻌䝕䝆䝍䝹䝕䞊䝍䛾ά⏝㻌㻞㻌䝴䞊䝄䛾య㦂䜢ྥୖ䛥䛫䜛㻌㻝㻌⤒῭ຠ⋡ᛶ䛺䛹䠈య㦂௨እ䛾 㻷㻼㻵 䛾タᐃ㻌䈜㻌 㻰㻼㼄㻌 䛿㻌 䝕䝄䜲䞁䝥䝻䝉䝇␒ྕ䜢ព࿡䛩䜛

178

Designシンポジウム2021 講演論文集

㻌

୙㊊ࢫࢥ࣮ࣉࡢ≉ᐃḟ࠸࡛㸪
ࠕ୙㊊ࢫࢥ࣮ࣉࠖࢆ௜グࡋࡓ㸦⾲ 4㸧㸬ࡇࢀࡣ㸪ࢧ࣮ࣅࢫ໬ࡢᩥ⬦࡛ᚲせ࡞ࢣ࢖ࣃࣅࣜࢸ࢕ࡢ⠊ᅖ࡜⌧≧ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫ࡛㐩ᡂ࡛ࡁࡿ⠊ᅖ࡜ࡢᕪศࢆ♧ࡍ㸬౛࠼ࡤ㸪ඛࡢ PSS ࢣ࢖ࣃࣅࣜࢸ࢕(205)࡟ᑐࡋ㸪ࢹࢨ࢖ࣥ㒊㛛ࡀ࡛ࡁࡿࡇ࡜ࡣ㸪᪤▱ࡢே⬦᝟ሗࡢά⏝࡛࠶ࡾ㸪PSS ࢣ࢖ࣃࣅࣜࢸ࢕ࡀồࡵࡿࠕ࣮࢟ࣃ࣮ࢯࣥࡸ㛵ಀ㒊⨫ࠖࢆ≉ᐃࡋ༠ຊࢆ
ᚓࡿࡓࡵࡢ≉ู࡞ᡭẁࡣ᭷ࡋ࡚࠸࡞࠸㸬ࡼࡗ࡚ࠕ࣮࢟ࣃ࣮
ࢯࣥࡸ㛵ಀ㒊⨫ࡢ≉ᐃࠖࡀ୙㊊ࢫࢥ࣮ࣉ࡜࡞ࡿ㸬ࡑࡢ⤖ᯝ㸪PSS ࢣ࢖ࣃࣅࣜࢸ࢕(3P4)࡟ࡘ࠸࡚ࡢࡳ㸪⌧≧ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫ࡟ࡼࡾせồࢆ඲࠺ࡍࡿࡇ࡜ࡀ࡛ࡁࡿࡶࡢࡢ㸪ࡑࢀ௨እࡢ඲࡚ࡢ㡯┠࡟୙㊊ࢫࢥ࣮ࣉࡀ௜グࡉࢀࡓ㸬⪃ᐹࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝࢆ㐺⏝ࡍࡿࡇ࡜࡛㸪ࡇࢀࡲ࡛ࢹࢨ࢖ࣥ㒊㛛ࡀᇵࡗ࡚ࡁࡓࢹࢨ࢖ࣥࡢࣀ࢘ࣁ࢘ࡀ㸪࡝ࢀ࡯࡝ࢧ࣮ࣅࢫ໬࡟㈉⊩࡛ࡁࡿࡢ࠿ࡀ᫂ࡽ࠿࡟࡞ࡗࡓ㸬ࡇࡇ࡛ࡣࡇࡢ▱ぢ࡟ᇶ࡙࠸࡚ࢹࢨ࢖ࣥ㒊㛛ࡀ᥇ࡾ࠺ࡿࢧ࣮ࣅࢫ໬࡬ࡢྲྀࡾ⤌ࡳ࡟ࡘ࠸࡚㸪ᐇ౛࡟ᇶ࡙࠸࡚⪃ᐹࡍࡿ㸬ࢧ࣮ࣅࢫ໬⬟ຊྥୖࡢ┠ᶆタᐃࢧ࣮ࣅࢫ໬࡟ᚲせ࡞ࣉࣟࢭࢫ࡟ᑐࡋ࡚ࢹࢨ࢖ࣥࡢㅖάືࡀ㛵㐃࡙ࡅࡽࢀࡓࡇ࡜࡛㸪ࢧ࣮ࣅࢫ໬⬟ຊࢆྥୖࡉࡏࡿᡓ␎ⓗ࡞┠ᶆࢆ❧࡚ࡽࢀࡿࡼ࠺࡟࡞ࡗࡓ㸬௨ୗ࡟஦౛ࢆ㏙࡭ࡿ㸬ࢹࢨ࢖ࣥ㒊㛛࡜ࡋ࡚ࢧ࣮ࣅࢫ໬⬟ຊྥୖࡢ┠ᶆࢆᐃࡵࡿࡓࡵ࡟㸪ࡲࡎࠕࢧ࣮ࣅࢫ໬࡟ྥࡅ࡚㉮ࡿ஦ᴗ㒊࡟క㉮ࡍࡿࠖ࡜࠸࠺᪉㔪ࢆ❧࡚ࡓ㸬ࠕక㉮ࠖ࡜ࡣ㸪஦ᴗ㒊ࡢάືࢆ㸪እ஘࡟࡞ࡽ࡞࠸ᙧ࡛㸪㐺᫬༶ᛂ࡟ᨭ᥼ࡍࡿࡇ࡜ࢆព࿡ࡍࡿ㸬ࡑࡇ࡛㸪ࡲࡎ஦ᴗ㒊ࡢእ஘࡟࡞ࡽ࡞࠸ࡓࡵ࡟㸪ࢹࢨ࢖ࣥ㒊㛛༢⊂࡛ヨ⾜㘒ㄗࡋ࡞ࡀࡽ⣲᪩ࡃࢧ࣮ࣅࢫ໬⬟ຊࢆ㛤Ⓨ࡛ࡁࡿ㸪࡜࠸࠺ほⅬ࡛ PSS ࢣ࢖ࣃࣅࣜࢸ࢕ࡢ㡯┠ࢆ⤠ࡾ㎸ࢇࡔ㸬ḟ࠸࡛㸪஦ᴗ๰ฟࡢࢫࣆ࣮ࢻ࡟㏣㝶ࡋ㐺᫬༶ᛂࡍࡿࡓࡵ࡟㸪඲ࡃᮍ▱ࡢ⬟ຊࢆ⏕ࡳฟࡍࡢ࡛ࡣ࡞ࡃ㸪᪤Ꮡ⬟ຊࢆ㊊᥃࠿ࡾ࡟㸪࡛ࡁࡿ㝈ࡾ᪩ࡃᐇ㊶࡛ࡁࡿࢹࢨ࢖ࣥࣉࣟࢭ
ࢫࢆ㛤Ⓨࡍࡿࡇ࡜࡜ࡋࡓ㸬ලయⓗ࡟ࡣ㸪᪤࡟ᙧᘧ▱໬ࡉࢀ࡚࠸ࡿ⬟ຊࣞ࣋ࣝ 2 ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫࢆࢧ࣮ࣅࢫ໬⬟ຊࡢ㛤Ⓨ┠ᶆ࡜ࡋ࡚⤠ࡾ㎸ࢇࡔ㸬ࡑࡢ⤖ᯝ㸪PSS ࢣ࢖ࣃࣅࣜ
ࢸ࢕(101, 202, 3C1, 3C3)࡟⣣࡙ࡃ 4 ࡘࡢࢹࢨ࢖ࣥࣉࣟࢭࢫ
(ࡑࢀࡒࢀ DP8, DP11, DP1, DP12㸹⾲ 2 ཧ↷)ࡀ㑅ᢤࡉࢀࡓ㸬ࢹࢨ࢖ࣥࣉࣟࢭࢫࡢ㛤Ⓨࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࢆホ౯ࡍࡿ㐣⛬࡛ᚓࡓ▱ぢࢆ฼⏝ࡋ࡚㸪ලయⓗ࡞㛤Ⓨィ⏬ࡢ❧᱌ࡀྍ⬟࡛࠶ࡿ㸬ᐇ㝿࡟㸪ୖグ㸲ࡘࡢ┠ᶆ࡟ᑐࡋ㸪௨ୗࡢࡼ࠺࡟ලయⓗ࡞㛤Ⓨィ⏬ࢆ❧࡚ࡓ㸬 ࡑࡢ㝿㸪PSS ࢣ࢖ࣃࣅࣜࢸ࢕࡜ࢹࢨ࢖ࣥࣉࣟࢭࢫࢆ⣣࡙ࡅࡓ㝿࡟᫂グࡋࡓࠕ୙㊊ࢫࢥ࣮ࣉࠖࢆ⿵࠺ࡇ࡜ࢆ᪉㔪࡜ࡋࡓ㸬ձ PSS ࢣ࢖ࣃࣅࣜࢸ࢕(101)࡟⣣࡙ࡃ DP8ࠕᮍ᮶ࡢ♫఍ࢆᵓ᝿ࡍࡿࠖࡣ㸪ᚑ᮶ࡣᮍ᮶ࡢ♫఍ࡢጼࢆᥥࡃࣉࣟࢭࢫࡀᙧᘧ▱໬ࡉࢀ࡚࠸ࡓࡀ㸪ࠕࢧ࣮ࣅࢫᡓ␎ࡢ᪉ྥᛶࡢ᫂☜໬ࠖࡀ୙㊊ࢫࢥ࣮ࣉ࡛࠶ࡗࡓ㸬ࡑࡇ࡛㸪ᥥ࠸ࡓᮍ᮶ࡢ♫఍࡟࠾࠸࡚㸪࡝ࡢࡼ࠺࡞ࢧ࣮ࣅࢫ࢚ࢥࢩࢫࢸ࣒ࢆ┠ᣦࡍ࠿࡜࠸ࡗࡓ᳨ウࢆྵࡵࡓࣅࢪࣙࣥ๰ฟࡢࣉࣟࢭࢫࢆ㛤Ⓨࡍࡿ 㸦୕ୖ,2020㸧㸬
ղ PSS ࢣ࢖ࣃࣅࣜࢸ࢕(202)࡟⣣࡙ࡃ DP11ࠕ᪤Ꮡࣂ࢖࢔ࢫࢆእࡋᕪ␗໬ࡍࡿࠖࡣ㸪ᚑ᮶ࡣ㸪 SCAMPER (20)࡜࠸ࡗࡓ
ỗ⏝ⓗ࡞࢔࢖ࢹ࢔Ⓨ᝿ἲ࡟ᇶ࡙࠸ࡓᙧᘧ▱࡛࠶ࡗࡓࡀ㸪ࠕࢧ࣮ࣅࢫ஦ᴗࡢᕪ␗໬ࠖࡀ୙㊊ࢫࢥ࣮ࣉ࡛࠶ࡗࡓ㸬ࡇࢀࢆ͆ࢧ࣮ࣅࢫ஦ᴗࡢ࢔࢖ࢹ࢔͇ࢆ௚♫࡜ᕪ␗໬ࡍࡿࡓࡵࡢࣉࣟࢭࢫ࡜ࡋ࡚ᙧᘧ▱໬ࡋ࡞࠾ࡍ 㸦⥴᪉, 2019㸧㸬
ճ PSS ࢣ࢖ࣃࣅࣜࢸ࢕(3C1)࡟⣣࡙ࡃ DP1ࠕ┦ᡭ௻ᴗࡢᩥ
⬦ࢆᢕᥱࡍࡿࠖࡣ㸪ᚑ᮶ࡣ㸪㢳ᐈ௻ᴗࢆࡣࡌࡵ࡜ࡍࡿࢫࢸ࣮ࢡ࣍ࣝࢲࢆཧຍ⪅࡜ࡋࡓ WS ࡸ⌧ሙㄪᰝࡢࣉࣟࢭࢫࡀᙧ
ᘧ▱໬ࡉࢀ࡚࠸ࡓࡀ㸪ࠕ▱㆑ࡢ⵳✚ࠖࡀ୙㊊ࢫࢥ࣮ࣉ࡛࠶ࡗࡓ㸬ࡑࡇ࡛㸪⋓ᚓࡋࡓ▱㆑ࢆูࡢࢧ࣮ࣅࢫ஦ᴗ㛤Ⓨࡢࡓࡵ࡟෌฼⏝ࡍࡿࡓࡵ࡟グ㘓࣭ᩚ⌮ࡍࡿ᪉ἲࢆ㛤Ⓨࡍࡿ㸬ࡇࢀ࡟ࡣ㸪ᮏ◊✲࡛᫂ࡽ࠿࡟ࡋࡓࢹࢨ࢖ࣥࣉࣟࢭࢫ࡜ PSS ࢣ࢖ࣃࣅࣜࢸ࢕ࡢᑐᛂ࡙ࡅࡀᅵྎ࡜࡞ࡿ㸬մ PSS ࢣ࢖ࣃࣅࣜࢸ࢕(3C3)࡟⣣࡙ࡃ DP12ࠕᥦ౪౯್ࢆྍど໬ࡍࡿࠖࡣ㸪ᚑ᮶ࡣ㸪ࣔࢵࢡ࢔ࢵࣉࡸ࢖࣓࣮ࢪ࣮࣎ࢻ
࡜࠸ࡗࡓᵝࠎ࡞ྍど໬ᡭἲࡀᙧᘧ▱໬ࡉࢀ࡚࠸ࡓࡀ㸪ࠕ ࢹࢪࢱࣝࣅࢪࢿࢫࡢ౯್ࡢྍど໬ࠖࡀ୙㊊ࢫࢥ࣮ࣉ࡛࠶ࡗࡓ㸬ࡑࡇ࡛㸪ࢹࢪࢱࣝࣅࢪࢿࢫ࡞ࡽ࡛ࡣ౯್ࢆ᥀ࡾୗࡆ㸪ࢃ࠿ࡾࡸࡍࡃྍど໬ࡍࡿࡓࡵࡢࣉࣟࢭࢫࢆ㛤Ⓨࡍࡿ㸬⤖ゝ〇㐀ᴗࡢࢧ࣮ࣅࢫ໬࡟ᚲせ࡞ࢹࢨ࢖ࣥࡢᙺ๭ࢆ㸪ࢧ࣮ࣅࢫ໬ᡂ⇍ᗘࣔࢹࣝࡀᐃ⩏ࡍࡿ 46 㡯┠ࡢࢣ࢖ࣃࣅࣜࢸ࢕࡜㸪⊂⮬࡟ぢฟࡋࡓ 15 ✀㢮ࡢࢹࢨ࢖ࣥࣉࣟࢭࢫࢆᑐᛂ࡙ࡅ࡚ᩚ⌮ࡋࡓ㸬௒ᚋ㸪ࢧ࣮ࣅࢫ໬࡟ྥࡅࡓࢹࢨ࢖ࣥᐇ㊶ࡢ୰࡛
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