Tokio Marine Holdings, Inc.
United Nations Global Compact Communication on Progress
GeneralPeriod covered by your COP: From January 2021 to December 2021
Statement of Continued Support by CEO
Tokio Marine Group is a full-line insurance group comprising non-Life, life, reinsurance companies and others, including Tokio Marine Holdings and its major subsidiaries of Tokio Marine &Nichido Fire Insurance (Tokio Marine & Nichido), Tokio Marine & Nichido Life Insurance, Tokio Marine Kiln Group, Philadelphia Consolidated Holding Corp., Delphi Financial Group, Tokio
Marine HCC and Tokio Marine Asia, located in 47 countries and regions in the world.
Tokio Marine Group has committed to fulfill its corporate social responsibilities (CSR) by implementing it within the Group's management philosophy, so that we may achieve sustainablegrowth together with the development of society. We seek in our Sustainability initiatives to collaborate with our stakeholders, including members of the corporate, government and civilcommunities, so as to solve the social issues for the contribution to the sustainable development of society.
The concepts of the 10 principles advocated by the United Nations Global Compact; human rights, labor practices, the environment, and anti-corruption, are in unison with the approach of ourSustainability initiatives and Sustainability Charter.
In April 2005, Tokio Marine Holdings announced to support the United Nations Global Compact (hereinafter “UNGC”) and became a formal participant. This decision was based upon our
ambition to enhance our Sustainability activities from a global perspective and for the better contribution to the sustainable development of society.
Since 2007, we have worked as a member of the Global Compact Network Japan (hereinafter “GCNJ”) and supported their operations. We especially collaborate with other members in thestudies of disaster risk reduction, SDGs and ESG.
In 2015, Tokio Marine & Nichido became a signatory to the Caring for Climate initiative driven by UNGC, the secretariat of United Nations Framework Convention on Climate Change andUnited Nations Environment Programme and contributed to the publication of A Caring for Climate Report ”The Business Case for Responsible Corporate Adaptation: Strengthening Private
Sector and Community Resilience” which contained an article on Tokio Marine’s mangrove story “Protecting Natural Resources and Building Local Resilience to Natural Disasters”.
”Transforming our World: the 2030 Agenda for Sustainable Development” was adopted unanimously by 193 member countries at the United Nations Sustainable Development Summit in
September 2015. Tokio Marine Group is providing a variety of products and services and promotes sustainability initiatives that are related to SDGs. We will strive to contribute to theattainment of the SDGs based on four activity themes (1. Contribute to building communities that are strongly resilient to natural disasters, 2. Contribute to health and well-being, 3. Contributeto creating mangrove forests, 4. Contribute to reducing poverty) that have especially deep relationships to the SDGs. (For details, please refer to our "Sustainability Report 2021”
https://www.tokiomarinehd.com/en/sustainability/pdf/sustainability_web_2021.pdf)

We support the principles and actions of the UNGC as Participant and look forward to maintaining its membership and participation in the future.
January 19, 2022

Satoru Komiya
President & CEO
Tokio Marine Holdings, Inc.

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Human Rights Principles (For details, please refer to our "Sustainability Report 2021" https://www.tokiomarinehd.com/en/sustainability/pdf/sustainability_web_2021.pdf)
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; andPrinciple 2: Businesses should make sure that they are not complicit in human rights abuses.
Assessment, policy and goals<Assessment>
Tokio Marine Group implements the Plan-Do-Check-Act (PDCA) monitoring through the Basic Policies for Human Resources Management and other fundamental policies to strive for humanrights and labor issues.
Every companies of the Group hold human rights training in each office, in which all employees and other co-workers should participate.
<Policy / Commitment >Tokio Marine Holdings has formulated a “Tokio Marine Group Sustainability Charter” as a guideline of behavior for all the group companies to implement disciplined Sustainability management.
This “Tokio Marine Group Sustainability Charter” acknowledges adherence to UN Global Compact, UN Universal Declaration of Human Rights and the ILO core labor areas.
Our Group companies follow this “Tokio Marine Group Sustainability Charter", along with "Basic Policies for Internal Controls" and other fundamental policies (Board, Audit, Human Resources,
IT Governance, Legal, Public Relations, Compliance and others) to ensure appropriate business operations in all of our business firms.
“Tokio Marine Group Sustainability Charter” (excerpt)
Our policy in the protection of human rights is declared as follows. It is followed by all directors, officers and employees (including temporary staff) as our practice of CSR.
”Respect for Human Rights and Dignity”⚫

We respect and actively promote the recognition of human rights for all people.

⚫

We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of our employees.

⚫

We respect the right to privacy and strive to enforce this right through the management of personal information.

“Tokio Marine Group Code of Conduct” (excerpt)
We, the directors, officers and employees of the Tokio Marine Group companies, shall obey applicable laws, rules and regulations and internal rules and conduct fair and equitable businessactivities within social norms. In order to conduct our business in a fair manner, we shall strive to understand the applicable rules and fully comply with them.
#1: “Compliance” (compliance with laws, ordinances and social norms, etc.)#1-2 International Rules and Local Laws ⎯ The rules which we must obey are not restricted to those applicable in Japan. We shall obey international rules and local laws, rules andregulations in the countries where Tokio Marine Group companies operate. We shall also respect the traditions and cultures in such countries.
#1-7 Working Environment - We shall comply with labor-related laws, rules and regulations and maintain a safe and proper working environment.
#4: “Respect for Human Rights and the Environment” (respect for the basic human rights of all human beings)#4-1 Anti-discrimination ⎯ Human rights are values widely recognized around the world, and any discrimination on grounds of sex, age, profession, nationality, race, thought, creed,
religion, social status or birth as well as any act constituting an infringement of human rights should never be tolerated.
#4-2 Anti-harassment ⎯ Sexual or any other kind of harassment or intimidation should never be tolerated.
#4-3 Private Information ⎯ In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard private information, including
customers’ information, and we shall not use such information except on a need basis to carry out our business operations, in order to avoid any breach of privacy.
“Tokio Marine Group Basic Policy on Human Rights” (excerpt)
Tokio Marine Group implemented its Basic Policy on Human Rights in December 2021. This will be published in “Sustainability Report 2021 (December 2021 edition)” by March 2022.
The “Tokio Marine Group Basic Policy on Human Rights” is based on the Corporate Philosophy and Code of Conduct and outlines our approach to respect human rights throughout ourbusiness activities, including our entire value chain. Each officer and employee (including temporary staff) of Tokio Marine Group companies is expected to act in line with this Policy toensure that our business activities comply with the Group human rights commitment. We also expect our business partners to support and practice the principles expressed in this Policy andaim to work together towards the promotion of respect for human rights.

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“Tokio Marine Basic policies for Human Resources Management" (excerpt)
Based on the Tokio Marine Group’s Corporate Philosophy of creating a corporate culture in which every employee can demonstrate his or her creativity in a free and open-minded manner,
the Tokio Marine Group shall provide opportunities to employees so that they find it worthwhile and rewarding to work for the Group, and thoroughly promote transparent and fair humanresources management, and a merit-based system. Based on these efforts, the Tokio Marine Group aims at improving productivity and corporate value through responses to environmental
changes and the appropriate management of human resources and labor risks.
⚫

Explicit policies and procedures that cover the following human resources activities are established, disclosed timely to the employees, periodically reviewed, and revised asnecessary. - Recruitment, Training, Performance evaluation, Promotion, Remuneration, Deployment/Job rotation, Succession Planning, Dismissal*

We have enhanced management systems by formulating individual guidelines and rules in light of the circumstances at national and regional locations.

⚫

Employees' grievance/complaint (*) filing route is established and is properly handled.
(*) Including but not limited to any type of harassment, discriminations, problems around working environment and dissatisfaction with working conditions.

Domestic group companies are required to take the following measures in recognition of the importance of human rights promotion.
⚫

Create an organization for human rights promotion overseen directly by the president⚫

Conduct at least one training session per year on human rights promotion for all directors, officers and employees⚫

Formulate and rigorously implement guidelines concerning non-discriminatory hiring practices and establish a “Committee on Non-Discriminatory Hiring Practices and Human Rights
Promotion”⚫

Promote normalization (achieve statutory disabled hiring rates and create working environments that are suitable to disabled employees on both the software and hardware sides)

Response to Slavery and human Trafficking
Tokio Marine Group regards slavery and human trafficking as social issues that must be solved and makes efforts to prevent slave labor and human trafficking in its own businesses and in
the value chain. At the same time, the Group is urging its various stakeholders to undertake initiatives toward solutions to these issues.
<Goals>・Result on FY2020 (April 2020- March 2021)- Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan): 100%- Percentage of employees with disabilities (Group companies in Japan): 2.35% (as of December, 2020)
・Target (FY2021)- Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan): approximately 100%- Percentage of employees with disabilities (Group companies in Japan): 2.30%
Implementation
In the case of non-compliance (including doubtful cases) with this Code of Conduct, applicable laws, rules and regulations or internal rules, we, the directors, officers and employees of theTokio Marine Group companies, shall make a prompt report or consultation in accordance with the applicable internal rules. If, for any reason, it is not appropriate to make use of the regular
reporting system, we may contact hotlines including external hotlines (assigned law firm).
The reporter will not be treated disadvantageously because of his or her report. Furthermore, private information of the reporter shall be handled responsibly.
Based on the mechanisms described above, Group companies shall create compliance manuals and shall formulate and implement annual Sustainability and human rights plans.
Principles 1 and 2
Group companies conduct training sessions for all directors, officers and employees every year in order to deepen their understanding and respect regarding human rights and to prevent all
forms of discrimination and harassment.
Group companies also hold seminars featuring lecturers invited from outside of our group.
Group companies also provide training tools regarding human rights issues to insurance agents, who are one of our important business partners.
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Measurement of outcomesGroup companies evaluate the results of activities quantitatively every year based on KPIs.
KPI's of domestic companies is including some criteria such as (1) employee satisfaction with corporate ethics and respect for human rights, (2) disabled employment rates and (3) numbers offemale employees in management positions.
The data are used for the plan-do-check-act (PDCA) monitoring and for the formulation of new strategies.
KPIs are incorporated into the evaluation criteria for compensation of Executive, General Manager who is in charge of Personnel Planning / Human Resources at Tokio Marine Holdings.
Group companies conduct human rights promotion training (e-learning, lectures) for all directors, officers and employees.
Domestic companies hold the human rights seminars for our executive-level employees by featuring lecturers from outside our group.
Tokio Marine Holdings and Tokio Marine & Nichido (the largest subsidiary) also provides training tools (e-learning, handbooks, and DVDs) of human rights issues for employees and insurance
agencies once a year to assist their awareness raising.
＊Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan)：100% (as of March 31, 2021)
Tokio Marine & Nichido formulated a “Code of Conduct in Business Transactions” for business partners which requires the adherence of the national laws, ordinances and social norms, etc
Tokio Marine & Nichido holds approximately 50 meetings each year with the Tokio Marine & Nichido Labor Union to discuss wide ranges of issues related to the protection of human rights(including work environment such as labor safety and sanitation).
Tokio Marine Group also supports the physical and mental health of employees by the management of working hours (including temporary staff) and the health management. (For overviews of
FY 2020, see the measurement of outcomes of the following "Labor Practices Principles.")
Tokio Marine & Nichido announces the Slavery and Human Trafficking Statement for the fiscal 2020 as a response to the UK Modern Slavery Act 2015.
Tokio Marine & Nichido and Tokio Marine Management (Australasia) submitted the Modern Slavery Statement for the fiscal 2020 to the Online Register for Modern Slavery Statements inaccordance with the requirements of the Modern Slavery At 2018 (Cth).

Labor Practices Principles (For details, please refer to our "Sustainability Report 2021" https://www.tokiomarinehd.com/en/sustainability/pdf/sustainability_web_2021.pdf)
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
Principle 4: The elimination of all forms of forced and compulsory labor;
Principle 5: The effective abolition of child labor; andPrinciple 6: The elimination of discrimination in respect of employment and occupation.
Assessment, policy and goals<Assessment>
Tokio Marine Group implements the Plan-Do-Check-Act (PDCA) monitoring through the Tokio Marine Global HR Policy, the Basic Policies for Human Resources Management and otherfundamental policies to strive for human rights and labor issues.
Every companies of the Group hold human rights training in each office, which all employees and other co-workers should participate.
<Policy / Commitment >Tokio Marine Holdings has formulated a “Tokio Marine Group Sustainability Charter” as a guideline of behavior for all the group companies to implement disciplined Sustainability management.
This “Tokio Marine Group Sustainability Charter” acknowledges adherence to UN Global Compact, UN Universal Declaration of Human Rights and the ILO core labor areas.
Our Group companies follow this “Tokio Marine Group Sustainability Charter", along with "Basic Policies for Internal Controls" and other fundamental policies (compliance, information security,
human resources and others) to ensure appropriate business operations in all of our business firms.
“Tokio Marine Group Sustainability Charter” (excerpt)
Our policy in the protection of human rights is declared as follows. It is followed by all directors, officers and employees (including temporary staff) as our practice of CSR.
”Respect for Human Rights and Dignity”⚫

We respect and actively promote the recognition of human rights for all people.
4⚫

We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of our employees.

⚫

We respect the right to privacy and strive to enforce this right through the management of personal information.

“Tokio Marine Group Code of Conduct” (excerpt)
We, the directors, officers and employees of the Tokio Marine Group companies, shall obey applicable laws, rules and regulations and internal rules and conduct fair and equitable businessactivities within social norms. In order to conduct our business in a fair manner, we shall strive to understand the applicable rules and fully comply with them.
#1: “Compliance” (compliance with laws, ordinances and social norms, etc.)#1-2 International Rules and Local Laws ⎯ The rules which we must obey are not restricted to those applicable in Japan. We shall obey international rules and local laws, rules andregulations in the countries where Tokio Marine Group companies operate. We shall also respect the traditions and cultures in such countries.
#1-7 Working Environment - We shall comply with labor-related laws, rules and regulations and maintain a safe and proper working environment.
#4: “Respect for Human Rights and the Environment” (respect for the basic human rights of all human beings)#4-1 Anti-discrimination ⎯ Human rights are values widely recognized around the world, and any discrimination on grounds of sex, age, profession, nationality, race, thought, creed,
religion, social status or birth as well as any act constituting an infringement of human rights should never be tolerated.
#4-2 Anti-harassment ⎯ Sexual or any other kind of harassment or intimidation should never be tolerated.
#4-3 Private Information ⎯ In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard private information, including
customers’ information, and we shall not use such information except on a need basis to carry out our business operations, in order to avoid any breach of privacy.
“Tokio Marine Basic policies for Human Resources Management" (excerpt)
Based on the Tokio Marine Group’s Corporate Philosophy of creating a corporate culture in which every employee can demonstrate his or her creativity in a free and open-minded manner,
the Tokio Marine Group shall provide opportunities to employees so that they find it worthwhile and rewarding to work for the Group, and thoroughly promote transparent and fair humanresources management, as well as a merit-based system. Based on these efforts, the Tokio Marine Group aims at improving productivity and corporate value through responses toenvironmental changes and the appropriate management of human resources and labor risks.
⚫

Explicit policies and procedures that cover the following human resources activities are established, disclosed timely to the employees, periodically reviewed, and revised asnecessary. - Recruitment, Training, Performance evaluation, Promotion, Remuneration, Deployment/Job rotation, Succession Planning, Dismissal*

We have enhanced management systems by formulating individual guidelines and rules in light of the circumstances at national and regional locations.

⚫

Employees' grievance/complaint (*) filing route is established and is properly handled.
(*) Including but not limited to any type of harassment, discriminations, problems around working environment and dissatisfaction with working conditions.

Domestic group companies are required to take the following measures in recognition of the importance of human rights promotion.
⚫

Create an organization for human rights promotion overseen directly by the president⚫

Conduct at least one training session per year on human rights promotion for all directors, officers and employees⚫

Formulate and rigorously implement guidelines concerning non-discriminatory hiring practices and establish a “Committee on Non-Discriminatory Hiring Practices and Human Rights
Promotion”⚫ Promote normalization (achieve statutory disabled hiring rates and create working environments that are suitable to disabled employees on both the software and hardware sides)<Goals>・Result on FY2020 (April 2020- March 2021)- Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan): 100%- Percentage of employees with disabilities (Group companies in Japan): 2.35% (as of December, 2020)
・Target (FY2021)- Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan): approximately 100%- Percentage of employees with disabilities (Group companies in Japan): 2.30%
5Implementation
In the case of non-compliance (including doubtful cases) with this Code of Conduct, applicable laws, rules and regulations or internal rules, we, the directors, officers and employees of theTokio Marine Group companies, shall make a prompt report or consultation in accordance with the applicable internal rules. If, for any reason, it is not appropriate to make use of the regular
reporting system, we may contact hotlines including external hotlines (assigned law firm).
The reporter will not be treated disadvantageously because of his or her report. Furthermore, private information of the reporter shall be handled responsibly.
Based on the mechanisms described above, Group companies shall create compliance manuals and shall formulate and implement annual Sustainability and human rights plans.
Group companies adhere to labor-related laws and ordinances under national laws, ordinances and rules of each country. We endeavor to build sound labor-management relationship,
maintain safe and healthy working environments, rigorously manage the working hours of employees and promote appropriate and fair employment.
In order to improve the quality of the products and services which Tokio Marine Group provides to the customers worldwide, we believe that it is essential for motivated and capable employees
who possess diverse senses of value may show their capabilities to the full, regardless of gender, age, nationality or other attributes. We encourage the employment of the disabled people,
provide opportunities for female employees and create a field for knowledgeable, experienced senior employees may actively participate to promote diversity within the group as a whole.
Measurement of outcomesGroup companies evaluate the results of activities quantitatively every year based on KPIs.
KPI's of domestic companies is including some criteria such as (1) employee satisfaction with corporate ethics and respect for human rights, (2) disabled employment rates and (3) numbers offemale employees in management positions.
The data are used for the plan-do-check-act (PDCA) monitoring and for the formulation of new strategies.
KPIs are incorporated into the evaluation criteria for compensation of Executive, General Manager who is in charge of Personnel Planning / Human Resources at Tokio Marine Holdings.
Group companies conduct human rights promotion training (e-learning, lectures) for all directors, officers and employees.
Domestic companies hold the human rights seminars for our executive-level employees by featuring lecturers from outside our group.
Tokio Marine Holdings and Tokio Marine & Nichido (main subsidiary) also provides training tools (e-learning, handbooks, and DVDs) of human rights issues for employees and insurance
agencies once a year to assist their awareness raising.
＊Percentage of employees undergoing education and taking courses on human rights (Group companies in Japan)：100%
Tokio Marine & Nichido formulated a “Code of Conduct in Business Transactions” for business partners which requires the adherence of the national laws, ordinances and social norms, etc
Tokio Marine & Nichido holds approximately 50 meetings each year with the Tokio Marine & Nichido Labor Union to discuss about wages, human resources systems, labor safety andsanitation, management programs and policies, and a wide range of issues related to labor.
The Tokio Marine Group also supports the physical and mental health of employees by the management of working hours (including temporary staff) and the health management. (Foroverviews of FY 2020, see the measurement of outcomes of the following "Labour Principles".)＊Overview of Performance Data (FY2020)
Labor union participation rate (Group companies in Japan): 100%, Employee health examination rate (Group companies in Japan): 100%
Industrial accidents (Group companies in Japan): Occupational accidents 72 people, Commuting accidents 63 people
The Japanese member companies of Tokio Marine Group have been making efforts to develop a working environment for disabled employees may work comfortably and show their abilities infull extent, through individual counseling or improvements in their infrastructure appropriate for their specific needs. In January 2010, Tokio Marine Holdings established Tokio Marine BusinessSupport Co., Ltd. to provide an even greater scope of opportunities for persons with disabilities by outsourcing several office works throughout the group.
Tokio Marine Group has expanded the work fields to female employees who now occupy approximately half of our Group workforce.
We may add that the female managers rate is slightly increasing at group companies in Japan (see below).
Tokio Marine & Nichido holds regular meetings between executives and female managers to have opportunities of direct communications.
These meetings are an opportunity to listen to the opinions of female employees, which may be utilized for the improvement of the company policies and programs and improve workplaces for6the active participation of female employees throughout the company.
Tokio Marine Group considers active employment of elderly members is an important management issue for the sustainable growth of the whole group. Along with the continuous
encouragement of self-advancement and changes of awareness and behavior, we intend to provide fields which elderly employees may utilize their experiences and strengths and generate
new value as well.
＊Overview of Performance Data (FY2020)
・Percentage of employees with disabilities (Group companies in Japan, as of December, 2020): 2.35%
・Number of female managers (Group companies in Japan, as of March 31, 2021): 398

Environment Principles (For details, please refer to our "Sustainability Report 2021" https://www.tokiomarinehd.com/en/sustainability/pdf/sustainability_web_2021.pdf)
Principle 7: Business should support a precautionary approach to environmental challenges;
Principle 8: Undertake initiatives to promote greater environmental responsibility; andPrinciple 9: Encourage the development and diffusion of environmentally friendly technologies.
Assessment, Policy and Goals<Assessment>
Tokio Marine Group has to recognize that climate change and global warming pose major risks to the management of the insurance business hereafter.
The Group has promoted the cross-organizational “Global Warming Research Project” through the joint efforts of Tokio Marine & Nichido, Tokio Marine Research Institute and Tokio dR Co.,
Ltd. since FY2006.
The project is engaged in the study of climate change risks and global warming as well as the development of the related products and services.
All principal group companies of the Tokio Marine Group implement the Plan-Do-Check-Act (PDCA) cycle through environmental management systems (EMS), so that they may strive to
reduce the environmental impact from their business activities.
<Policy / Commitment >The Tokio Marine Group endeavors to protect the global environment in all aspects of its business activities.
“Group Sustainability Charter -Protection of the Global Environment”
Acknowledging that the protection of the global environment is an important responsibility for all corporate entities, we respect harmony with and improving the global environment in all of
our activities.
“Group Code of Conduct” -Respect for Human Rights and the Environment” (environment-friendly action)"
Acknowledging that the protection of the global environment is an important responsibility, we shall comply with applicable laws, rules and regulations, and respect the harmonization withand the improvement of the global environment in all of our activities.
“Environmental Philosophy/Environmental Policy”
Tokio Marine adopts the conservation of the global environment as one of its key management policies. We recognize the protection of the environment is currently an important responsibility
for all human and companies. Tokio Marine commits to realize a sustainable developing society through the efforts of all employees in improving and keeping harmony with the environment.
(1) Protecting the Global Environmental and Creating Environmental Value through Our Business Operations
・Climate Change Countermeasures
・Promotion of Clean Energy such as Renewable Energy
・Response to Natural Disasters
・Conservation of biodiversity and wetlands(2) Reduction of Environmental Impact in our Value Chain
・Reduction of Environmental Impact
・Continuous Improvement of the Environment and Prevention and Reduction of Pollution
・Promotion of Environmental Awareness-Raising and Philanthropic Activities(3) Governance and Management System(4) Stakeholder Engagement
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<Goals>・Development of products and services that adapt to and mitigate climate changee.g. expand and upgrade Tokio Marine & Nichido’s ”Green Gift” Project (paperless initiative), Upgrading natural disaster risk assessment (typhoon, flood, earthquake and tsunami).
・Reduction in environmental impact at Group companies (Japan/overseas)
Results (FY2020): CO2 emissions:
89,894 tons-CO2 (Breakdown: Scope1: 13,163 tons-CO2, Scope2: 53,977 tons-CO2, Scope3: 22,754 tons-CO2)
Tokio Marine Group (Japan/overseas) achieved a carbon-neutral status in FY2020.
Targets (FY2021): CO2 emissions:
88,995 tons-CO2 (a reduction of 1% from the previous year)
The entire Tokio Marine Group (Japan/overseas) aims to achieve carbon-neutral by the end of FY2021.
*Long-term target of Tokio Marine Holdings for FY2050 and FY2030
Tokio Marine Holdings aims to achieve its net-zero CO2 emissions in FY2050 and sets a long-term target of attaining a 60% reduction in CO2 emissions by FY2030 compared with thelevel of FY2015 and is currently progressing with CO2 reduction measures.
Implementation(1) Risk Research
In light of the highly public nature of insurance business, insurance companies must provide their customers stable and viable products and services over long term.
In FY2006, the Tokio Marine Group launched a “Global Warming Research Project Team,” with Tokio Marine & Nichido and Tokio Marine Research Institute serving as the leading members.
The task of the team is to study and research risk management and product development related to climate change.
# In collaboration with the Atmosphere and Ocean Research Institute of The University of Tokyo, Tokio Marine & Nichido and the Tokio Marine Research Institute have been upgrading theirnatural disaster risk assessment approaches by integrating statistical and engineering techniques into meteorological analysis and utilizing the world's top-class climate models developedby the university.
# Through a partnership with the Hydrospheric Atmospheric Research Center of Nagoya University, Tokio Marine & Nichido and the Tokio Marine Research Institute have been conducting
research on how climate change induced variations in typhoon risks affect the insurance claim payments by employing high spatial resolution models, and analyzing changes in the around
Japan.
# Through a partnership with the Disaster Prevention Research Institute and Graduate School of Engineering of Kyoto University, Tokio Marine & Nichido and the Tokio Marine ResearchInstitute have been conducting research on how water disasters under the future climate affect the insurance claim payments by utilizing the rainfall runoff and river discharge projection
models.
# Tokio Marine & Nichido signed an industry-academia collaboration agreement with Tohoku University in July 2011 and endowed a research program, "Earthquake Induced Tsunami Risk
Evaluation (Tokio Marine & Nichido)," to the International Research Institute of Disaster Science (IRIDeS), Tohoku University, in April 2012. Tokio Marine & Nichido extended theagreement with Tohoku University until the end of March 2024.
(2) Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been working on mangrove planting project mainly in 9 countries in the Asia-Pacific region. The concept of the project is “insurance for the future of
the Earth.” Mangroves have wide range of positive impacts on Earth. They help to prevent and mitigate global warming by absorbing and storing CO2 and preserve ecosystems andbiodiversity. They can also serve as breakwaters to protect people from tsunamis and storm surges.
Tokio Marine Group develops and markets products which contribute to climate change mitigation and adaptation and biodiversity conservation as part of our efforts to protect the global
environment through insurance business. One of the examples is the "Green Gift Project" initiated by Tokio Marine & Nichido in 2009. We encourage the customers to browse the content of
insurance contract clauses through the internet, rather than unilaterally send paper copies to customers. If the customer agrees in browsing their insurance contract through the website, Tokio
Marine & Nichido donates money saved by paper usage reduction for the above mangrove planting project and environmental protection activities in Japan through collaborating with NGOs. In
October 2019, Tokio Marine & Nichido refreshes its “Mangrove Planting 100-Year Declaration*1 published in 2007 with its aspiration to continue creating social values and publishes“Mangrove-based Value Co-Creation 100-Year Declaration”.Tokio Marine Group will continue to promote value creation initiatives through providing Mangrove-based Solutions in collaboration
with various stakeholders including non-governmental and non-profit organizations*2 contribute to the creation of a safe, secure and sustainable future.
(*1) Tokio Marine & Nichido declared that it aimed to continue its mangrove planting project for 100 years in 2007.
(*2) Action for Mangrove Reforestation (ACTMANG), OISCA International, and International Society for Mangrove Ecosystems (ISME)

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Mangrove-based Value Co-Creation 100-Year Declaration- Tokio Marine & Nichido has been providing Mangrove-based Solutions as “Insurance for the Future of the Earth” globally since 1999, and has adhered to its “Mangrove Planting 100-Year
Declaration.” We hereby refresh the Declaration with our aspiration to continue creating social value with you.
- Tokio Marine & Nichido recognizes a wide range of benefits generated by Mangroves, including mitigation of the threat of climate change and disaster damages, protecting the richtreasures of ocean and land, and making our lives and society safe, secure and sustainable.
- We have also been providing an environmental awareness raising program “Green Lessons,” which features mangroves, and strives to continue it from now on.
Tokio Marine Group strives to resolve social issues through promoting all-employee-participative value creation initiatives in collaboration with various stakeholders and contribute to theachievement of SDGs.
(3) Carbon-Energy Management
The Board of Directors and Sustainability Board (a committee organized by the presidents of each group company) formulate an annual plan every year for the protection of global
environment, including the reduction of environmental impact of the whole Group. The performances of group companies are periodically monitored. Each group companies nominate a"Sustainability key person" who promotes the environmental, social and governance (ESG) activities of each company. They coordinate their own ESG programs in line with the group
mid-term and annual CSR strategies.
The head office of Tokio Marine & Nichido has adopted an EMS based on the ISO 14001 environmental management standard since fiscal 1999. According to this ISO 14001 standard, Tokio
Marine Group has set its original environmental management system (so called "Green Assist"). We expanded the system to the entire group and have now achieved approximately 100%coverage on a consolidated basis.
Plan-Do-Check-Act (PDCA) cycle is implemented within this management system to reduce the environmental impacts from business activities. Group companies make effort in savingenergy consumption by adjusting office air-conditioning to appropriate level, turning off lights during lunchtime, etc. We also rearrange our business process to reduce the usage of paper by
eliminating forms and ledgers or computerizing the business process. We also promote eco-safe driving which is good for the environment and traffic safety.
(4) Participate in External Initiatives
Tokio Marine & Nichido participates in both Japanese/overseas global environmental protection initiatives as one of the leading companies in Japan, and enthusiastically provide information
and advice to those initiatives. It also participates in the meetings of the General Insurance Association of Japan and Nippon Keidanren to involve in the formulation of recommendations
regarding the reduction of industrial energy usage, or the research of emissions rights trading. Tokio Marine Group participates in international initiatives related to climate change in order tofulfill its role and responsibility as a global insurance company and to actively propose the plans and means to adapt to and mitigate climate change (see next page for details).
Measurement of outcomes(1) Risk Research
Tokio Marine Group collaborates with academic institutions such as The University of Tokyo, Nagoya University and Kyoto University to study the impact of climate change on typhoons andother natural disasters since 2006. Since July 2011, Tokio Marine & Nichido has promoted the industry-university collaborative risk research, R&D and human resource development projects
with Tohoku University mainly focusing on risk evaluation of earthquakes and tsunami. We aim to use the findings or the results of this research to improve the accuracy of Enterprise Risk
Management for the development and marketing of new products and to improve the services and communication efforts to the general public.
In 2007, Tokio Marine & Nichido formulated a “Comprehensive Program concerning Climate Change" as a strategy framework of climate change as well as an action plan for specific businessareas. In accordance with the Comprehensive Program, we are now working to improve the level of our activities and contribution to the achievement of a sustainable society.
Thanks to these comprehensive initiatives, Tokio Marine & Nichido was certified as an “Eco-First Company” in 2008 based on the “Eco-First Program” established by the Ministry of theEnvironment of Japan. Tokio Marine & Nichido was re-certified as an “Eco-First Company” in June 2014. Tokio Marine & Nichido's Industry-Academia Collaborative Research Project on
Earthquake-Induced Tsunami Risks was recognized as a "Good Practice" of "Principles for Financial Action for the 21st Century" in March 2015. In March 2017, our research on effects ofcoastal forests to mitigate tsunami damage, which is being conducted since April 2015, won an outstanding achievement award in the Green Resilience Award hosted by the Association for
Resilience Japan.
(2) Mangrove Planting ProjectIn 2008, Tokio Marine & Nichido declared a commitment to maintain our involvement in the Mangrove Planting Projects as a protection of the global environment for the next 100 years. We
have been promoting the project since 1999, and have planted 11,618 hectares of forest by the end of March 2021.
Tokio Marine & Nichido initiated the Green Gift Project with the support of our customers who cooperate with our project to reduce environmental impact by reducing the use of paper.
Customers who agree to this project may refer to the terms and conditions of their insurance contracts through the company's website (Web contracts) instead of paper contract. In addition,
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Tokio Marine & Nichido donates funds equivalent to two mangrove saplings per each customer switched to Web contracts which contributes to the promotion of the Mangrove Planting Project.
By the end of March 2021, approximately 11.8 million contracts had been switched to paperless Web contracts which reduced approximately 2,870 tons (per year) of paper resources in ourdaily operations. This project is a good practice of how the company collaborates with the customers to reduce paper resources and CO2 emissions, thereby contribute to alleviate global
warming and preserve biodiversity.
Tokio Marine & Nichido received the 2013 Environmental Minister’s Award for Global Warming Prevention Activity in the Category of International Contribution for mangrove planting activity
conducted since 1999. Restoration of mangrove forests contribute to an increase in climate resilience as they help absorb the impact of coastal storms, among other benefits.
According to Mitsubishi Research Institute, Tokio Marine & Nichido’s mangrove planting project is worth USD1,206 million and impacted on approximately 1.41 million people (cumulative total
from April 1999 to March 2019).
(3) Carbon-Energy Management
Overviews of CO2 emissions (including emissions from paper usage) by Tokio Marine Group in FY2020 are as follows:
Results (FY2020):

CO2 emissions:
89,894 tons-CO2 (Breakdown: Scope1: 13,163 tons-CO2, Scope2: 53,203 tons-CO2, Scope3: 29,300 tons-CO2)
CO2 removal volumes: 123,531 tons (Breakdown: Removal by Mangrove planting: 120,000 tons-CO2, Purchase of renewal energy: 3,531 tons-CO2)
Tokio Marine Group achieved a carbon neutral status in its global operations since FY2013.
Regarding Tokio Marine & Nichido, internal and external audits based on ISO14001 have detected no major problems or violations of environmental laws, and no complaints from customers
regarding the environment issues was filed for any of the companies of Tokio Marine Group.
(4) Participate in External Initiatives
Tokio Marine Group addresses the realization of a sustainable society through the participation in various initiatives.
a. UNEP FI Principles for Sustainable Insurance
More than 400 financial institutions around the world participate in the United Nations Environment Programme Finance Initiative (UNEP FI), an initiative that surveys, researches and puts
into practice business approaches that consider economic development, the environment and sustainability.
On June 3, 2019, Tokio Marine sponsored and participated in “Tokyo Dialogue on Sustainable Finance -an event in view of the G20 Summit in Japan-“ co-hosted by Japan Climate Initiativeand UNEP FI. Ms. Junko Komori, Head of sustainability of Tokio Marine, shared Tokio Marine Group’s initiatives for achieving SDGs including Mangrove Planting Project with audience atthe High-level Panel Session on “Aligning financial industry with societal needs”.
The Principles for Sustainable Insurance (PSI) of the UNEP FI is a Working Group that surveys, researches and executes environmental, social and governance (ESG) initiatives in theinsurance industry.
Tokio Marine & Nichido also supports the intent and policies of the Principles for Sustainable Insurance (PSI) spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company participated in the formulation of principles of action and became a founding signatory to PSI in June 2012. The
company is promoting insurance industry initiatives that consider ESG issues together with insurance companies in regions around the world.
From fiscal 2018, Tokio Marine & Nichido participates in the PSI TCFD Insurer Pilot Group and is working to create guidelines of climate-related financial disclosure based on TCFD
recommendations related to the global insurance industry. Tokio Marine contributed to the UNEP FI’s final report “Insuring the climate transition: Enhancing the insurance industry’s
assessment of climate change futures” published in January 2021.
b. The United Nations Office for Disaster Risk Reduction (UNDRR) — Private Sector Alliance for Disaster Resilient Societies (ARISE)
In November 2015, the United Nations Office for Disaster Risk Reduction (UNDRR), a strategic framework for disaster risk reduction adopted by United Nations member countries in 2000,
launched the Private Sector Alliance for Disaster Resilient Societies (ARISE) toward the strengthening and reorganization of the Private Sector Partnership for Disaster Risk Reduction(DRR-PSP) for disaster prevention that Tokio Marine & Nichido joined in 2014.
In June 2014, Tokio Marine & Nichido participated in the 6th Asian Ministerial Conference on Disaster Risk Reduction in Bangkok, Thailand, sponsored by UNDRR and the government ofThailand, and in November 2016 participated in the 7th Asian Ministerial Conference on Disaster Risk Reduction held in New Delhi, India, and sponsored by UNDRR and the government ofIndia. In July 2018, Tokio Marine & Nichido participated in the 2018 Asian Ministerial Conference on Disaster Risk Reduction held in Ulaanbaatar, Mongolia, and sponsored by UNDRR andthe government of Mongolia. At these conferences, Tokio Marine & Nichido made presentations on its industry-academia collaboration initiatives as well as on the economic value ofmangrove planting.
On March 10, 2017, ARISE Network Japan held a public symposium in Tokyo based on the theme “How businesses meet the challenge of extreme weather events: The challenge of10

companies toward disaster resilience.” The Tokio Marine Research Institute held a lecture based on the theme “Modeling flood risks of the Arakawa River valley during global warming under
future climate change” and disseminated information that included research outcomes through the promotion of industry-academia collaboration. Tokio Marine Group will continue tocontribute to the creation of a safe, secure and resilient future.

c. The Geneva Association
The Geneva Association is an insurance industry think tank composed of approximately 70 executives from major insurance companies around the globe. As a member of the Executive
Committee of the Geneva Association, Tsuyoshi Nagano, Chairman of Tokio Marine Holdings, leads and supports surveys and research on important insurance industry issues (climatechange and the environment, health and aging society, socioeconomic resilience, new technologies and data, cyber issues, compensation liabilities, public policies and regulations, etc.)
handled by the association. At the same time, as Joint-Chairman of the “Climate Change and Emerging Environmental Topics” working group, he is taking the lead in undertaking surveys
and research on climate change and natural disaster risk and disseminating related information to society. In recent years, the Geneva Association has been hosting the Women in InsuranceAward with the aim of facilitating the empowerment of female leaders in the insurance industry. Chairman Nagano has been serving as a member of the selection panel of the award.
d. ClimateWise
ClimateWise is an initiative in which approximately 30 leading insurers from around the world jointly carry out studies and research on various risks and opportunities related to climatechange and make recommendations toward reducing the risks that climate change imposes on economic and social life. The initiative is operated by the University of Cambridge Institute for
Sustainability Leadership (CISL) and participants from Tokio Marine Group include Tokio Marine & Nichido, Tokio Marine Kiln and Tokio Marine HCC. Tokio Marine Kiln Group Chief Risk
Officer Vivek Syal serves as a member of the ClimateWise Insurance Advisory Council. In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating andadapting to climate change.
Tokio Marine & Nichido submits an annual activities report based on ClimateWise Principles to ClimateWise (Secretariat: United Kingdom).
e. Asia-Pacific Financial Forum
With the recognition that economic indemnification brought by natural disasters is linked closely to national financial issues, the Asia-Pacific Economic Cooperation (APEC) Finance
Ministers’ Process (FMP) adopted the Cebu Action Plan (CAP) in September 2015. The CAP positions disaster risk financing and insurance* (DRFI) as a priority issue and confirms theimportance of collaboration with the private sector. To implement the action issues specified under the CAP, the Working Group on Disaster Risk Financial Solutions composed of financeauthorities from nine APEC member economies and related international organizations was launched. The Asia-Pacific Financial Forum (APFF), a platform to provide support to APEC-FMP
through public-private collaboration, is participating in discussions as a member.
Tokio Marine & Nichido (Masaaki Nagamura, Fellow) is participating as a member of APFF and is leading discussions on DRFI within APFF.
Under the APEC-FMP, a policy to promote the use of “cat bonds” within the APEC region was approved at the 2019 meeting of finance ministers. In response, with the aim of contributing tocapacity building of respective finance authorities of APEC economies, the World Bank and APFF jointly held an online workshop on cat bonds in September 2020 to exchange informationand opinions conducive to the widespread use of cat bonds in the APEC region.
In March 2021, the World Bank hosted a workshop on increasing disaster resilience of important infrastructure services for finance authorities of APEC economies. During the workshop,
APFF contributed to an animated discussion by giving a presentation on cases in which the expertise of private-sector insurance companies was useful for devising rational solutions.
* DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that range from insurance that covers natural disaster risk, with countries being theinsured party, to schemes under which private- sector insurance companies provide earthquake insurance coverage for individual customers possessing regular homes and household
goods, with governments serving as reinsurers.

Anti-Corruption Principles (For details, please refer to our "Sustainability Report 2021" https://www.tokiomarinehd.com/en/sustainability/pdf/sustainability_web_2021.pdf)
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery
Assessment, Policy and Goals<Assessment>
Tokio Marine Group implements the Plan-Do-Check-Act (PDCA) monitoring through the Tokio Marine Global HR Policy, the Basic Policies for Human Resources Management and otherfundamental policies to enlighten the staffs on compliance including corruption issues.
11All the employees (including temporary staffs) of Tokio Marine Group attend compliance training which is held at each company.
<Policy / Commitment >Tokio Marine Group supports and respects the OECD Guidelines for Multinational Enterprises. The Group requires all directors, officers and employees to conduct business in a sincere andfair manner, adhering to all laws, ordinances and social norms, etc.
“Tokio Marine Group Sustainability Charter -Compliance”: While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of our businessactivities.
“Tokio Marine Group Sustainability Charter” (excerpt)
All directors, officers and employees of the Tokio Marine Group companies, shall obey applicable laws, rules and regulations and internal rules and conduct fair and equitable businessactivities within social norms.
#1 Compliance
We shall comply with applicable laws, rules and regulations and internal rules, engage in free and fair competition and conduct fair and equitable business activities in conformity with social
norms.
#1-5 Insider Trading
We shall not buy or sell securities of any company while in possession of material, nonpublic information (known as "inside information") regarding the subject company in violation of securities
related laws, rules or regulations. This rule applies not only to the securities of Tokio Marine Holdings, Inc. but also to those of other companies. Without authorization, we shall not pass inside
information to any other person.
#2 Social and Political Issues
In full recognition of our social responsibility, we, together with all Tokio Marine Group companies, shall maintain a firm stand against all anti-social forces, prevent money laundering, respectlaws and ordinances concerning political activities and prohibit accepting and giving entertainment and gifts. We shall strive to prevent money laundering by endeavoring to thoroughly identify
transaction parties and by responding appropriately to transactions in which we suspect criminal involvement. We shall not accept money, goods and other inappropriate or unlawful profits by
taking advantage of our position. Also, we shall not accept or give any gifts or entertainment which are illegal or not considered reasonable by social standards.
Implementation
In the case of non-compliance (including doubtful cases) with this Code of Conduct, applicable laws, rules and regulations or internal rules, the directors, officers and employees of the Tokio
Marine Group companies shall make a prompt report or consultation in accordance with the applicable internal rules.
If, for any reason, it is not appropriate to make use of the regular reporting system, one of the hotlines, including the external hotline (assigned law firm) may be used.
The reporter will not be treated disadvantageously because of his or her report. Furthermore, private information of the reporter shall be handled responsibly.
Under the basic rules described above, Tokio Marine Group companies prepare their own compliance manuals and formulate and implement the annual plans for sustainability and humanrights.
Outcome / Evaluation
Tokio Marine Group takes initiatives based on individually formulated compliance implementation plans.
Group companies conduct quantitative evaluations of activity results based on KPIs which including criteria such as corporate ethics and compliance.
KPIs are incorporated into the evaluation criteria for compensation of Executive, General Manager who is in charge of Internal Control and Corporate Responsibility at Tokio Marine Holdings.
Group companies conduct training on corruption within the human rights promotion training (e-learning, lectures) for all directors, officers and employees. We also hold seminars towards our
executive-level employees on corruption issues by featuring lecturers from outside our group. The group companies provide training tools (e-learning, handbooks, and DVDs) on corruption
issues for employees and agencies once a year to assist the staff education. Tokio Marine Holdings performs monitoring (internal audits) for all Group companies to confirm effectiveness. In
2009, Tokio Marine & Nichido formulated a “Code of Conduct in Business Transactions” towards our business partners as a requirement to adhere to national laws and ordinances, social
norms, etc.

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