National Digital Transformation Authority

PRESENTATIONDIGITAL
TRANSFORMATION

IN VIETNAMVIETNAM General information• Location: In Southeast Asia
• Population: Nearly 100 million people (estimated in 2022)• Language: Vietnamese• Administrative units: 63 provinces and cities.
• Area: around 332,000 km2• Capital: Hanoi• Currency: Vietnam Dong• BAN GIOC
WATERFALL• TRANG AN• HA LONG BAY• SON DOONG
CAVE• PHU QUOC ISLAND• HOANG LIEN SON MOUNTAIN
RANGE• HUE ANCIENT CAPITAL• HOI AN ANCIENT TOWN• HOANG SU PHI TERRACED FIELDSMINISTRY OF INFORMATION AND COMMUNICATIONSDUTIES AND FUNCTIONS (DECREE 48/2022/ND-CP)
Ministry of Information and Communications is agovernmental agency responsible for state management in:

Telecommunications;

Journalism

Radio frequency;

Publishing, printing, distribution;

Information technology industry;

Broadcasting and television;

Application of information technology;

E-information, Press, Foreign information;

Information network security;

Basic information;

Electronic transactions;Postal services;

National digital transformation.

NATIONAL DIGITAL TRANSFORMATION AUTHORITY
DUTIES AND FUNCTIONS (DECISION 1925/QD-BTTTT 19/10/2022)
The National Digital Transformation Authority, under Ministry of Information andCommunications, advises and assists Minister in state management and legal
enforcement in:

Application of information
technology in state agencies,
development of E-Government,
Digital Government;

Serving as focal point forsynthesizing, advising, coordinating
and boosting national digitaltransformation.

In addition, National Digital Transformation Authority also:• Advises and assists Minister in carrying out tasks of Standing National Committee on
digital transformation;• Operate Standing Task Force to assist National Committee on digital transformation;• Synthesize, advise and coordinate inter-sectoral coordination activities among
ministries, fields and areas to implement policies and strategies to create a legal
environment and promote national digital transformation;

ORGANIZATIONAL STRUCTURE
NATIONAL DIGITAL
TRANSFORMATIONAUTHORITY

Divisions

OfficeInvestment
Management
Division

Platform andDigital Data
Division

Centers

DigitalServices
Division

Digital
PolicyDivision

DigitalGovernment
CenterNational Digital
Technology
CenterNATIONAL COMMITTEE ON DIGITAL TRANSFORMATION
To promote National digital transformation process, on September 24, 2021, The Prime Minister signed
Decision No. 1619/QĐ-TTg on restructuring and renaming of National Committee on Electronic
Government to National Committee on Digital Transformation.
MEMBERS OF COMMITTEE

01

CHAIRMAN OF COMMITTEE

02

PERMANENT VICE CHAIRMAN OF COMMITTEE

03

Prime Minister

Deputy Prime Minister directly supervises
the information and communication sector.

04

COMMITTEE MEMBERS• Minister of Public Security;• Minister of Health;• Minister, Chief of the Government• Minister of Industry and Trade;

Office;• Minister of Science and Technology;

VICE CHAIRMAN OF COMMITTEE• Minister of Finance;

Minister of Information andCommunications.

• Minister of Planning and Investment;• Minister of Home Affairs;• Minister of Education and Training;• Minister of Construction;• Minister of Agriculture and Rural
Development;• Governor of The State Bank ofVietnam;• Deputy Minister of Information
and Communications.

Functions ofCommittee

Research and propose to Government, Prime Minister in:• Directing, coordinating implementation of policies, strategies,
mechanisms, legal framework to promote national digitaltransformation process,• Linked with administrative reform;• Building, developing Electronic Government, Digital
Government, Digital economy, Digital society and Smartcities;• Facilitating deployment of The Fourth Industrial Revolution in
Vietnam.

Functions of Committee
Team leader
Minister of Information and Communications
Deputy leaders are Deputy Ministers of Ministries
Information and Communications, Planning and Investment, Industry and Trade, Construction; Leadership of State CapitalManagement Committee at enterprises.
Task force members include
Department-level leaders from other Ministries, agencies, some state-owned enterprises and international experts in egovernment, digital Government, digital transformation, digital economy, smart cities, digital society.

DIGITAL STRATEGIES IN RECENT YEARSMAJOR POLICIES AND STRATEGIES
June 3, 2020
Approval of "National Digital
Transformation Program until 2025,with a vision to 2030" (Decision No.
749/QĐ-TTg by Prime Minister).

June 15, 2021
Approval of Strategy for Developmentof E- government towards a Digital
Government for period 2021 – 2025,with a vision to 2030 (Decision No.
942/QĐ-TTg by Prime Minister).

March 31, 2022

January 26, 2021
Issuance of National Strategy on
Research, Development, and Applicationof Artificial Intelligence until 2030
(Decision No. 127/QĐ-TTg).

January 28, 2022
Approval of Project "Improving
awareness, universalizing skills,
and developing human resources
for national digital transformation
until 2025, with a vision to 2030"

Approval of National Strategy for
Development of Digital Economy
and Digital Society until 2025, witha vision to 2030 (Decision No.
411/QĐ-TTg by the Prime Minister).

NATIONAL DIGITAL TRANSFORMATION PROGRAM
VISION
Vietnam becomes a digital nation, stable andprosperous, pioneering in experimenting withnew technologies and models;Comprehensively innovating government
management and operations, enterprises
business, living and working methods ofpeople, developing a safe, humane, andwidespread digital environment.

BASIC GOALS BY 2025

Developing Digital Government,
improving operational efficiency
Vietnam to be among the top 70
countries in Electronic Government(EGDI).

Developing digital economy, enhancing
the economy's competitiveness
Digital economy to account for
20% of GDP

Developing digital society,narrowing the digital gap• Broadband optical fiber network
infrastructure to cover over 80% ofhouseholds, 100% of communes;• Universalizing 4G/5G mobile network
services and smartphones;• Over 50% of population have electronic
payment accounts;

PRINCIPLES

Awareness plays animportant role indigital transformation;

People are at centerof digitaltransformation;

Developing digitalplatforms is a
Institutions andtechnology are driving breakthrough solution
to promote digitalforces of digitaltransformation, reducetransformation;
costs and increase
efficiency;

The participation of
Ensuring cybersecurity
entire political system,
is key to success andsynchronized actions
sustainability of digitalat all levels, andtransformation;
involvement of whole
population are criticalto success of digitaltransformation.

FUNDAMENTAL TASKS AND SOLUTIONSTransforming
awareness

Building institutions

Developing digital
infrastructureInternational cooperation,
research, development, andinnovation in digital environment

Creating trust, ensuringsafety and cybersecurity

Developing digitalplatforms

TASKS FOR
DEVELOPING
DIGITAL
GOVERNMENT

Restructuring information technology infrastructure of ministries, sectors, and localities,
transforming IT infrastructure into digital infrastructure using cloud computing.
Accelerating construction of national databases, specialized databases serving state
management requirements for sectors and fields, and supporting enterprise development.
Building a National Data Portal (data.gov.vn), integrating with open data component ofVietnam Digital Knowledge System, providing open data, current status and roadmap for data
development in state agencies, data sharing and use levels, and necessary information forconnection.

Developing and perfecting National Public Service Portal to provide online public services atlevel 4; bringing all online public services to levels 3 and 4.

Developing programs to raise awareness, train skills in digital transformation, and develop
Digital Government for officials, civil servants, public employees, and workers in stateagencies.

TASKS FOR DEVELOPING DIGITAL ECONOMY

Developing 04 types of digitaltechnology enterprises.

Developing digital content products,
digital media, digital advertising.

Developing e-commerce.

Transitioning from assembly,
processing to creating products withapproach "Make in Viet Nam" innovation in Vietnam, design in
Vietnam, and production in Vietnam.
Building and implementing Projects to
Support small and medium
enterprises, traditional industry
enterprises, manufacturing enterprises
to transition to providing products,
services on digital platforms.

TASKS FOR
DEVELOPING
DIGITAL SOCIETY

1

Implementing training
programs, retraining
leadership andmanagement skills indigital transformation forheads of agencies,
organizations, CEOs ofbusinesses.

2

Selecting, training, andcoaching at least 1000
digital transformation
experts for sectors,
fields, and localities.

3

Implementing integrated
education models inscience, technology,
engineering, mathematics
and arts, business,entrepreneurship, English
training, and information
technology skills

4

Annually recruiting andtraining bachelors,
engineers in information
technology.

5

Providing Massive Open
Online Courses (MOOCS)
for all citizens to improveaccess to education
through digitaltechnology, training,
retraining, and enhancing
digital skills.

6

Organizing training,
retraining, and enhancing
digital skills for workers
in industrial parks,
export processing zones.

7
Assessing impacts of digitaltechnology on society todevelop proactive solutions
to minimize negative
impacts of digitaltechnology; issuing digital
environment conduct rules
for businesses and citizens;Healthcare

EnergyFinance - Banking
Natural Resources andEnvironment

Agriculture

PRIORITY SECTORSFOR DIGITAL TRANSFORMATION

Industrial Production
Transportationand LogisticsDIGITAL GOVERNMENTSTRATEGY
National Key Tasks

Basic Objectives
Vision for 2030
Vietnam aims to have a highranking in development of Egovernment and Digital
Government on a global scale,
being among the top 30
countries according to United
Nations ranking.

• Provide quality services toserve society• Widely mobilize societal
participation• Optimize operations ofstate agencies• Effectively address major
issues in economic andsocial development• Perfect legal environment• Develop digital
infrastructure• Develop digital platforms
and national-scale systems• Develop national digitaldata• Develop national
applications and services• Ensure national
cybersecurity

DIGITAL ECONOMY AND DIGITAL SOCIETY STRATEGY

VisionDeveloping a digital economy to make people
wealthier, contributing to Vietnam2025 surpassing lower-middle income level
2030
2045

reaching upper-middle income
achieving high income

Developing a digital society to make people happier,more actively participating in social activities,
enjoying more convenient social security policies=> contributing to making Vietnam a safe, humane,and widespread digital nation.

Tasks for Developing foundation ofdigital economy and society• Institutions• Infrastructure• Digital platforms• Digital data
• Cybersecurity and network security• Digital workforce• Digital skills, digital citizens and digital culture• Digital enterprises• Digital payments

DEVELOPING DIGITAL PLATFORMS
Digital platforms are breakthrough solutions to accelerate the process of digitaltransformation, develop digital government, digital economy, and digital society.
The breakthrough is in seizing opportunities, developing and popularizing national digital platforms to meet specific needs ofVietnamese people, based on classification and understanding needs of each sector and field.
The national digital platform

A key factor in ensuring cybersecurity and protecting Vietnam's prosperity in cyberspace.
Maximize the benefits of technology while preventing and minimizing risks technology may cause
to society and citizens.

Ministry of Information and Communications issued Decision 186/QĐ-BTTTT on February 11, 2022
approving program to promote development and use of national digital platforms for digital transformation progress,
development of digital government, digital economy and digital society.

DEVELOPING DIGITAL PLATFORMS
National digital platforms managed by state agencies, developed by Vietnamese enterprises, mastering coretechnology, uniformly used nationwide, serving state management activities or providing public services to society• (1) Government Cloud Computing Platform• (2) Digital Address Platform• (3) Digital Map Platform• (4) Data Integration and Sharing Platform• (5) Data Synthesis and Analysis Platform• (6) New Generation Online Meeting Platform forState Agencies• (7) Online Learning Platform• (8) Open Online Skills Learning Platform(MOOCS)• (9) Electronic Invoice Platform• (10) Citizen Identification and Electronic
Authentication Platform• (11) Digital Agriculture Data Platform• (12) Agricultural Product Traceability Platform• (13) Remote Medical Consultation Support
Platform• (14) Vaccination Management Platform• (15) Electronic Health Record Platform• (16) Commune Health Station Platform• (17) Digital Broadcasting Platform (Online)• (18) Digital Television Platform (Online)• (19) Digital Museum Platform• (20) Platform for Surveying, Collecting Public
Opinions

DEVELOPING DIGITAL PLATFORMS
National digital platforms managed by enterprises, mastering core technology, providing services for needs ofagencies, businesses, and society• (21) Enterprise Cloud Computing Platform• (22) Artificial Intelligence Platform• (23) IoT Device Platform• (24) New Generation Online Meeting Platform• (25) New Generation Social Network Platform• (26) E-commerce Platform• (27) Digital University Platform• (28) Total Management Platform• (29) Accounting Service Platform• (30) Tourism Management and Business
Platform• (31) Transport Management and Business
Platform• (32) Intelligent Operation Monitoring Center(IOC)• (33) Cybersecurity Operation Monitoring Center(SOC)• (34) Virtual Assistant Platform• (35) Supply Chain Optimization Platform

ACHIEVEMENTS
Digital Institutions
From
2020 to2023

02 Laws, 14 Decrees, 02 Directives, 02 Telegrams, 07 Resolutions, 25 Conclusions of The National
Assembly, and Government have been issued to promote digital transformation.

In 2023, The National Assembly passed

Electronic Transactions
Law of 2023

AmendedTelecommunications Law.

Amended Telecommunications Law added regulations on new telecommunications services, basic Internet
telecommunications services, cloud computing services, and data center services, thereby contributing to accelerating digitaltransformation in Vietnam.

Digital Awareness
100% of ministries and ministerial-level agencies have issued programs and plans for development
of digital government, digital governance for 2021 - 2025;
100% of provinces and cities have issued programs and plans for digital transformation for 2021 2025;

100% of ministries, ministerial-level agencies, and provinces and cities have issued plans for digitaltransformation and development of digital government/governance annually.

Since 2022, October 10th each year has been chosen as The National Digital
Transformation Day
This day demonstrates the determination of The Party, State, political system, business community and people to accelerate
national digital transformation.

Specialized data transmission
network of Party and Stateagencies
continues to be developed, providing a stable
and secure transmission infrastructure
connecting information systems for Digital
government. Until now, the network hasconnected to 100% of districts andcommunes nationwide.

Fixed broadband network speed
reached 104.08 Mbps, an increase of 32.85%
compared to the same period in 2022,
ranking 42nd and higher than the global
average of 79.28 Mbps.

The pilot deployment of Mobile
Money services
continues to meet the goal of promoting cashless
payments, especially in rural, mountainous, remote,and isolated areas, and ensuring the pilot is safe
and compliant.

Digital infrastructure

Deployment of Data Centers serving
digital transformation using cloudcomputing technology
Vietnam has 09 enterprises providing data
center services, 43 data centers nationwide,with a total of 571,000 servers and 54.7
million physical cores.

Mobile broadband speed
reached 44.92 Mbps, an increase of 13.78%
compared to the same period in 2022,
ranking 47th and higher than the global
average of 42.3 Mbps.

Online Public Services
National Public Service Portal (As of November 2023)
National Public Service Portal has integrated and provided
4,425 online public services;
received 10 million new account registrations;more than 262 million files synchronized status.

26 million utility
servicesover 33 million
online files

over 20.3 million online
payment transactions

a total value of nearly
9,000 billion VND

Especially, public disclosure of quality assessment of services to public and businesses in handling administrative
procedures and providing public services at ministries, sectors, and localities has contributed to:• transparency of information,• improving accountability and execution of duties of each officer in receiving and handling administrative
procedures at ministries, sectors, and localities.

Digital human resources
Deployment of MOOCs Online Skills Learning Platform
Ministry of Information and Communications has built Mass Online Learning Platform at
https://onetouch.mic.gov.vn (One Touch Platform) to universalize digital skills for everyone.

From
04/2022
toNovember15, 2023

There have been many visits to OneTouch Mass Online Learning Platform

In November and December 2023, Ministry of Information and Communications continues toorganize construction and completion of course content to deploy training activities on MOOCs
mass online learning platform for officials, civil servants, public employees of ministries, sectors,
localities, and for the public.

Digital human resources
Deployment of Community Digital Technology Teams (CDTTs)

54/63 provinces and cities have completed
100% at commune level.

63/63 provinces and cities nationwide haveestablished 80,698 CDTTs"Going each alley, knocking on each house, guiding each person"

Using online
public services

Onlineshopping

Onlinepayments

Self-protection
in cyberspace

Using other digitalplatforms depending on
locality's characteristics.

Digital economy
Preliminary estimates of the proportion of digital economy/GDP in the first 11 months of 2023 reached nearly 15%.
Support program for small and medium enterprises in digital transformation organized by
Ministry of Information and Communications. As of November 2023,

21,21%
There have been 183 thousand SMEs using this program platform, accounting for 21.21% of total
enterprises nationwide

93,75%
Businesses using SMEdx has increased by 93.75% compared to beginning of 2023.

Digital society
01.

02.

03.

In 2023, total number of

Average time spent by each user

Zalo and Coc Coc are Vietnamese

mobile application downloads

on Vietnamese mobile

platforms with a large number of users.

in Vietnam reached 1.41

applications is 64 hours/month.

billion (accounting for 2.2%of global app downloads).

04.

05.

Exploiting population data

Deployment of health examinations and treatments using health insurance by

combined with social

chip-based citizen ID card: As of November 2023, 100% of health insurance

insurance data

examination and treatment facilities have deployed health insurance

examinations and treatments by chip based citizen ID card.

Population Data
As of November 2023, national database on population has been linked with 15 ministries and sectors, 63/63 localities
and 04 enterprises.
• It has received 1,332,230,476 requests for information lookup and verification;• 537,264,707 requests for synchronizing citizen information;• successfully integrating 227,739,598 citizen information into population database.

The exploitation of theValue from data

Entire information

Since its effectivenessnational database onconnection and sharing in

exchange process

and implementation until

population has resulted inbusiness registration.

between state

November 2023, aboutsaving costs of thousands

management agencies

650,000 businessof billions of dong forhas been digitized andregistration applications

society.

conducted electronically.

have been processed inaccordance with Decree
No. 122/2020/ND-CPThe more shared data, more created value
In 2023, National Data Exchange Platform (NDXP) was connected with 103 agencies, units, and enterprises; 10 databases
and 15 information systems providing data sharing services.

650 million

Total number of transactions conducted through NDXP in 2023

1.78 million

An average of about 1.78 million transactions per day throughplatform

1.65 billion

Total number of transactions conducted through NDXP since its
deployment is over 1.65 billion transactions.

DIFFICILTIES AND CHALLENGESINSTITUTIONAL ASPECT
Implementation of 19 Government Resolutions on
simplifying administrative procedures andcitizen documents related to population
management is slow, incomplete, and notsynchronized across sectors.
Most ministries and sectors have not yet
completed a review to cut and simplify
procedures related to population management
and have not announced it for local
implementation.

Difficulties in deployment due to an
unsynchronized legal framework, which
continues to hinder the digital transformation
process.

Most data centers and server rooms
do not meet requirements for

Speed of fixed broadband andmobile networks is still averagestability, reliability, and network
security, leading to delays andcongestion in processing. Manysystemsareoutdated.
The
transition to cloud computing is stillby global standards, not yet
makingabreakthroughininfrastructure for national digitaltransformation.

slow.

DIFFICILTIES AND CHALLENGES
Databases of Ministries andsectors are isolated anddeployment of national-scale
databases is slow.

INFRASTRUCTURE

ONLINE PUBLIC SERVICES
The quality of services (simplicity, convenience, speed, safety, network security) is still low and has not met
expectations, so percentage of people who can perform 100% of steps at home is still low:
Rate of online applications is still low(38.28%)Rate of online applications in entire process
is only 22.37%

DIGITAL WORKFORCE• Training and development
programs at all levels do
not meet quantity andquality demands.
• Research andimplementation of digital
university education
models are slow.

• Internet user experience ismainly concentrated inlarge cities and urban
areas.

• Adaptation and change
towards digital technology
are slow.

• There is a shortage ofdigital workforce in public
sector and even in private
sector. Policies to attract
and treat ICT personnel inthe public sector are
limited.

INFORMATION SECURITY• Only about 9.2% of government information systems meet requirements
for ensuring information system safety according to levels specified in
Decree 85/2016/ND-CP.
• Rate of cybercrime and fraud in digital environment is still increasing.
• People's knowledge and skills to protect themselves in digital environment
are limited.
• Issues regarding data privacy and personal data security still have many
problems to be addressed.

DIGITAL PLATFORM

Vietnamese digital platforms serving essential needs such as education and healthcare havenot been strongly promoted, and there is no dominant "Made in Vietnam" digital platform inmarket.

UPCOMING

Continue to effectively implement tasks
and solutions set out in programs andstrategies.

Research to propose key tasks for 2024
for National Committee on Digital
Transformation to direct.

Finalize development of strategies such as:

01
Data strategy;

02
Blockchain strategy;

03
Semiconductor
strategy;04
Digital technology industry strategy.

National Digital Transformation Authority

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