Question:
In the Multinational Enterprises Information Reporting Section, the following error
codes and error messages were displayed. What should we do?

(Due to the occurrence of an error during communications,
report display processing has been discontinued. Please carry out the processing
orError message:(Due to the occurrence of an error
during report display processing, the processing has been discontinued. AfterAnswer:
Please check the list on the following pages with your system administrator (theperson in charge of your in-house network or system).

1

Checklist when report errors occur
Confirmation
No.
1

Item
Is redirect function in the Active
Directory (thin client etc.) used inin-house LAN?
*In the case where this function isused, there is a possibility that areport is not properly displayed.

2
Is a preliminary setup done?

3
Is the preliminary setup done by a
PC user? (i.e., it is not done by aPC administrator)

Confirmation
method--5

Does your PC environment use a
PAC file?

If No
Please moveon toConfirmation
No. 2.
If YesPlease moveon toConfirmation
No. 3.
If YesPlease moveon to
Confirmation
No. 4.
If Yes4
Does your PC environment use aproxy server?

CheckP.7
Methods ofconfirmation
andmodificationof a PA C(automaticconfigurationscript) file2

Please moveon toConfirmation
No. 5.
If No

Please moveon toConfirmation
No. 6.

Actions to takeIf YesPlease use a device that is
not utilizing the redirectfunction as the device thatis to be used for displaying
report.
If No
Please complete thepreliminary setup by a PC.

If No
Please complete thepreliminary setup by a PC.

If No
Please move on toConfirmation No. 6.

If YesPlease confirm the methodsof confirmation andmodification of the PAC(automatic configurationscript) file.

Item

Confirmation
methodAre the following sites set up in theP.8
Methods ofconfirmation
andmodificationof Trustedsites inInternetOption

If Yes

Are the following set up in theP.11

If YesPop-up Blocker in Internet Option?

Methods ofconfirmation
andmodificationof the Pop-up
Blocker inInternetOption

Confirmation
No.
6

Trusted sites of Internet Option?
1) http://dl.e-tax.nta.go.jp
2) https://clientweb.e-tax.nta.go.jp
3) https://kaishi.e-tax.nta.go.jp
4) https://uketsuke.e-tax.nta.go.jp
5) https://*.myna.go.jp

Check

Please moveon toConfirmation
No. 7.

* It should be noted that only DL site
indicates http.

71) dl.e-tax.nta.go.jp
2) clientweb.e-tax.nta.go.jp
3) kaishi.e-tax.nta.go.jp
4) uketsuke.e-tax.nta.go.jp
5) myna.go.jp

8Internet
Option on?

P.14
Methods ofconfirmation
andmodificationof theProtected
Mode inInternetOption
3

Please moveon toConfirmation
No. 8.

Actions to take
If No
Please confirm thefollowing:1) There is a possibility
that the preliminary
setup may not havebeen properly installed.
2) Please confirm if it ispossible to set up theTrusted sites manually.
(P.8 Method ofconfirmation of theTrusted sites in InternetOption)3) There is a possibility
that the Trusted sites arecontrolled by theinternal directory
service (e.g., ActiveDirectory). Please checkwith the person in
charge of the system.
If No
Please confirm thefollowing:
1) Please confirm if it ispossible to register thePop-up Blocker
manually. (P.11 Methodof confirmation of thePop-up Blocker inInternet Option)2) There is a possibility
that the Pop-up Blocker
registration is controlled
by the internal directory
service (e.g., ActiveDirectory). Please checkwith the systemadministrator.

If No

Please moveon toConfirmation
No. 9.

If Yes (i.e., Enable ProtectedMode)
Confirm the methods ofconfirmation andmodification of theProtected Mode in Internet
Option (P.14), and try thereport display again.

Confirmation
No.
910

Item

Confirmation
methodCheckActions to takeIs a root certificate properly stored in P.16
Method ofWindows Certificate Store?
confirmationof the root
certificateandintermediate
certificate inWindows
CertificateStore.

If YesPlease open Internet Explorer, input P.17
Method ofthe following address and check if
confirmationof the XML
Please confirm this item on Internet file
Explorer because this item is unable

If displayed

If not displayed

Please moveon toConfirmation
No. 11.

There is a possibility
that the HTTP
communication isinterrupted at theterminal being used.
Please check with thesystem administrator.

to confirm on Microsoft Edge.

Please moveon toConfirmation
No. 10.

If No
There is a possibility
that the certificate
registration
iscontrolled
bytheinternaldirectory
service (e.g., ActiveDirectory).
Pleasecheck with the person
in charge of the system.

https://clientweb.e-tax.nta.go.jp/U
F_WEB/WP000/chohyo/RCInitial/initial.xml

11

On the screen displayed in
Confirmation No.10, please check if Protected
Mode:
.

P.17
Method ofconfirmationof the XML
file

In the caseofsites Protected
Mode:

Please moveon toConfirmation
No. 12.

4

In other cases
Please check with theperson in charge ofthe system about theinternal LAN setup,
and then change thesetup and try thereport display.

Confirmation
No.

Item

12

Please open Internet Explorer, input

Confirmation
methodP.17
the following address and check if the Method ofconfirmationof the XML
Please confirm this item on Internet
file
Explorer because this item is unable
to confirm on Microsoft Edge.

Check

If displayed

Please moveon toConfirmation
No. 13.

http://dl.e-tax.nta.go.jp/chohyo/mes
sage.xml
1314

On the screen displayed inConfirmation No.12, please check if Protected
Mode:
.

P.17
Method ofconfirmationof the XML
file

In the caseofsites Protected
Mode:

Please moveon toConfirmation
No. 14.
If No

Does your PC environment use aproxy server?

Please moveon toConfirmation
No. 15.

5

Actions to takeIf not displayed
There is a possibility
that the HTTP
communication isinterrupted at theterminal currently
used. Please check withthe systemadministrator.

In other cases
Please check with theinternal
systemadministrator
about
theinternal
LAN
setup, and then change
a setup and try
displaying forms.

If YesPlease check with thesystem administrator
if the following URLs
are permitted to beaccessed on the proxyserver.
1) dl.e-tax.nta.go.jp
2) clientweb.etax.nta.go.jp
3) kaishi.e-tax.nta.go.jp
4) uketsuke.etax.nta.go.jp
5) dir2.gpki.go.jp
6) e-tax.nta.go.jp
7) myna.go.jp

Confirmation
No.

Item

15

Please check if the“js/md5/zip/iml/xml,” which is anextension for materials downloaded
when reports are displayed, is notinterrupted by the setup of thecorporate LAN.

Confirmation
methodCheck

If not used

-Actions to takeIf usedPlease ask the person in
charge of the system toauthorize the extension
concerned.

If a problem has not yet been resolved at this point, it is assumed that the problem is related to terminals
being used internally or environments (e.g., software controlling access has been installed), and therefore
please check with the internal person in charge of the system or the network.

6

Methods of confirmation and modification of a PAC (automatic configuration script) file
(Confirmation method)* A confirmation method of the setup of the Internet Option on Internet Explorer is described.
(The setup of the Internet Option can be confirmed and modified
1) Open Internet Explorer 11.
2) Select the Tools tab and click Internet Options.
3) Select the Connections tab and click LAN setting.
4) If the following screen appears, the PAC (automatic configuration script) file is being used.

(Modification method)
If the LAN is set up by checking two check boxes as the diagram below indicates, it is confirmedthat the process can be continued in a normal way.

7

Methods of confirmation and modification of the Trusted sites in Internet Option(Confirmation method)* A confirmation method of the setup of the Internet Option on Internet Explorer is described.
(The setup of the Internet Option can be confirmed and modified
1) Open Internet Explorer 11.
2) Select the Tools tab and click Internet Options.
3) Select the Security tab and click Trusted sites.
4) Click the Sites button.
5) On the Trusted sites screen below, confirm if the following sites are set up.
1 http://dl.e-tax.nta.go.jp
2 https://clientweb.e-tax.nta.go.jp
3 https://kaishi.e-tax.nta.go.jp
4 https://uketsuke.e-tax.nta.go.jp
5 https://*.myna.go.jp8(Modification method)
If those sites have not been set up, please set them up manually as follows, or since there is apossibility that a registration of the Trusted sites is controlled by the internal directory service (e.g.,Active Directory), please check with the person in charge of the system.
1) Open Internet Explorer 11.
2) Select the Tools tab and click Internet Options.
3) Select the Security tab and click Trusted sites.
4) Confirm that the security zone of Trusted sites is a default setting.
5)

isready to be clicked. Therefore, click the button to return to the default setting.
6)
and therefore move on to the next step.

7) Click the98)
Repeat the operation for the following five URLs to add all URLs.
1 http://dl.e-tax.nta.go.jp
2 https://clientweb.e-tax.nta.go.jp
3 https://kaishi.e-tax.nta.go.jp
4 https://uketsuke.e-tax.nta.go.jp
5 https://*.myna.go.jp
9) Confirm that URLs registered are displayed,10) C.

With these operations, the registration with Trusted sites is completed.

10Methods of confirmation and modification of the Pop-up Blocker in Internet Option(Confirmation method)* A confirmation method of the setup of the Internet Option on Internet Explorer is described.
(The setup of the Internet Option can be confirmed and modified
1) Open Internet Explorer 11.
2) Select the Tools tab and click Internet Options.
3) Select thein-4) Confirm if there are the following URLs in the input
1 dl.e-tax.nta.go.jp
2 clientweb.e-tax.nta.go.jp
3 kaishi.e-tax.nta.go.jp
4 uketsuke.e-tax.nta.go.jp
5 myna.go.jp

11(Modification method)
If the Pop-up Blocker has not been set up, please set it up manually as follows, or since there is apossibility that a registration of the Pop-up Blocker is controlled by the internal directory service(e.g., Active Directory), please check with the person in charge of the system.
1) Open Internet Explorer 11.
2) Select the Tools tab and click Internet Options.
3) Select thein

4) Input-up

1 dl.e-tax.nta.go.jp
2 clientweb.e-tax.nta.go.jp
3 kaishi.e-tax.nta.go.jp
4 uketsuke.e-tax.nta.go.jp
5 myna.go.jp

5) Confirm that URLs registered are displayed in126)

O.

With these operations, the registration with Allowed sites in Pop-up Blocker sites is completed.

13

Methods of confirmation and modification of the Protected Mode in Internet Option(Confirmation method)* A confirmation method of the setup of the Internet Option on Internet Explorer is described.
(The setup of the Internet Option can be confirmed and modified
1) Open Internet Explorer.
2) Select the Tools tab and click Internet Options.
3) Select the Security tab and click Trusted sites
4)

insites.

14under(Modification method)1) Open Internet Explorer.
2) Select the Tools tab and click Internet Options.
3) Select the Security
4)sites.

5)
has been checked, uncheck the check box.
6) Confirm the check was unchecked and then7)8) Close all Internet Explorer screens.
With these operations, the setup of the Protected Mode is completed.

15Method of confirmation of the root certificate and intermediate certificate in Windows
Certificate Store.
(Confirmation method)* A confirmation method of the setup of the Internet Option on Internet Explorer is described.
(The setup of the Internet Option can be confirmed and modified
1) Open Internet Explorer.
2) Select the Tools tab and click Internet Options.
3)

4)

isdisplayed, the root certificate has been properly installed.
1

Security Communication RootCA2*Several certificates may be displayed depending of the environment used, but there is noproblem.

5)
displayed, the root certificate has been properly installed.
1

SECOM Passport for Web SR 3.0 CA*Several certificates may be displayed depending of the environment used, but there is noproblem.

16

Method of confirmation of the XML file
(Confirmation method)*Please confirm this item on Internet Explorer because this item is unable to confirm onMicrosoft Edge.
1) Open Internet Explorer.
2)

XXXX (see below)

Search button.

1 https://clientweb.e-tax.nta.go.jp/UF_WEB/WP000/chohyo/RCInitial/initial.xml
2 http://dl.e-tax.nta.go.jp/chohyo/message.xml

174) On the screen displayed,

18