Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernance

GRI Standard Content Index

This report uses GRI Standards as reference.
Materials used to create this content index.
1. CSR REPORT 2020

https://www.tatemono.com/csr/english/reports/

2. ESG DATA BOOK 2020

https://www.tatemono.com/csr/uploads/esgdata_2020_01.pdf

3. 202nd Securities Report (Japanese only)
https://www.tatemono.com/ir/library/securities.html
4. Corporate Governance Reporthttps://www.tatemono.com/english/ir/library/governance.html

5. 202nd Term Internal Control Report (Japanese only)
https://www.tatemono.com/ir/library/control.html
6. Notice of the 202nd Ordinary General Meeting of Shareholders
https://www.tatemono.com/english/ir/stock/meeting.html

7. Long-term Vision, Medium-term Business Plan (2020-2024)
https://www.tatemono.com/english/ir/management/management.html

Disclosure

Tools and pages referred

GRI 101: Foundation 2016
General Disclosures
GRI 102: General Disclosures 2016
Organizational profile
102-1

Name of the organization

Group Profile (1)102-2Activities, brands, products, and services

Group Profile (1)102-3Location of headquarters

Group Profile (1)102-4Location of operations

Group Profile (1)102-5

Ownership and legal form

Group Profile (1)102-6Markets servedGroup Profile (1)102-7Scale of the organization

Group Profile (1)102-8Information on employees and other workers

Group Profile (1), Diversity & Inclusion > Indicators and Performance (56),Work-Life Balance > Indicators and Performance (60), ESG Data Book 2020

102-9

Supply chain

Environmental Initiatives > Supply Chain Initiatives (20),Supply Chain Initiatives (75)102-10 Significant changes to the organization and its supply chain
102-11

Precautionary Principle or approach202nd Securities Report (11),Notice of the202nd Ordinary General Meeting of Shareholders (41)ー

102-12 External initiatives

Tokyo Tatemono Materialities (Critical Issues) > The 17 SDGs (7),Tokyo Tatemono Group Materialities (9), External Evaluation (23)102-13 Membership of associationsーStrategy102-14 Statement from senior decision-maker

Message from the President (3-4)

102-15 Key impacts, risks, and opportunities

Overview of Sustainability Management at Tokyo Tatemono (5-6),
Tokyo Tatemono Materialities (Critical Issues) (7-9), Risk Management (70),202nd Securities Report (12)77Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernance

Ethics and integrity

102-16 Values, principles, standards, and norms of behavior

Corporate Philosophy (1)Long-Term Vision (5)Stakeholders & Engagement (6)Policy and System for Environmental Initiatives (16)
Improving Quality and Customer Satisfaction > Policy and Concept (32)
Improving Quality and Customer Satisfaction in the Office Buildings Business >The Human Building Philosophy (32)
Improving Quality and Customer Satisfaction in the Residence Business > The
Brillia Concept (35)Disaster Prevention > Policy and Concept (38)Contributing to Our Communities > Policy and Concept (41)
Cultural and Social Contribution Activities > Policy and Concept (45)
Responding to an Aging Society > Policy and Concept (48)Support for the Empowerment of Women > Policy and Concept (50)
Responding to Growing Childcare Wait Lists > Policy and Concept (52)
Revitalizing Aging Housing Complexes > Policy and Concept (53)Diversity & Inclusion > Policy and Concept (56)Work-Life Balance > Policy and Concept (60)
Human Resources Development > Policy and Concept (64)Corporate Governance > Policy and Concept (67)
Risk Management > Policy and Concept (70)Compliance > Policy and Concept (72), Compliance Manual (73)Supply Chain Initiatives > Policy and Concept (75)
Respect for Human Rights > Policy and Concept (75)102-17 Mechanisms for advice and concerns about ethics

Compliance > System (72), Setup of a Helpline (74)Governance102-18 Governance structure

Corporate Governance (67)102-19 Delegating authority

Sustainability Promotion Framework (6)102-20Executive-level responsibility for economic, environmental,
and social topics

Sustainability Promotion Framework (6)102-21

Consulting stakeholders on economic, environmental, andsocial topics

Stakeholders & Engagement (6)Composition of the highest governance body and its
102-22
committees

Corporate Governance (67)102-23 Chair of the highest governance body

Corporate Governance Report (4)102-24 Nominating and selecting the highest governance body

Corporate Governance > System > Nomination and Remuneration Advisory
Committee (68)102-25 Conflicts of interest

Compliance > Preventing Corruption and Bribery (73)Role of highest governance body in setting purpose, values,
102-26and strategy

Corporate Governance (67)102-27 Collective knowledge of highest governance body

Corporate Governance (67)102-28 Evaluating the highest governance body’s performance

Evaluation for the Effectiveness of the Board of Directors (69)

Identifying and managing economic, environmental, and102-29social impacts

Risk Management > System (73)102-30 Effectiveness of risk management processes

Risk Management > System (73)102-31 Review of economic, environmental, and social topics

Risk Management > System (73)102-32 Highest governance body’s role in sustainability reporting

Sustainability Promotion Framework (6)102-33 Communicating critical concerns

202nd Securities Report (12)102-34 Nature and total number of critical concerns

202nd Securities Report (12)102-35 Remuneration policies

Policy on Remuneration and Calculation Method (69)102-36 Process for determining remuneration

Policy on Remuneration and Calculation Method (69)102-37 Stakeholders involvement in remuneration

Policy on Remuneration and Calculation Method (69)102-38 Annual total compensation ratioー102-39 Percentage increase in annual total compensation ratioー

Stakeholder engagement102-40 List of stakeholder groups

Stakeholders & Engagement (6)102-41 Collective bargaining agreements

Labor and Management Dialogue (62)102-42 Identifying and selecting stakeholdersー102-43 Approach to stakeholder engagement

Stakeholders & Engagement (6)102-44 Key topics and concerns raisedーReporting practice102-45 Entities included in the consolidated financial statements

202nd Securities Report (8-9)

102-46 Defining report content and topic Boundaries

Editorial Policy, Period of Reporting, Scope of Reporting (2)102-47 List of material topics

Tokyo Tatemono Group Materialities (9)102-48 Restatements of informationー

102-49 Changes in reportingー102-50 Reporting period

Period of Reporting (2)102-51 Date of most recent report

Publication Date (2)78Contents

Message fromthe President

Sustainabillity

FeatureEnvironment102-52 Reporting cycle

Publication Data (2)102-53 Contact point for questions regarding the report

Department Supervising Publication (2)SocialGovernance102-54 Claims of reporting in accordance with the GRI Standardー102-55 GRI content index

GRI Content Index (77)102-56 External assurance

Third-Party Assurance (85), ESG Data Book 2020, Third-Party Assurance (2)GRI Standards 200 series (Economic topics)
Disclosure

Tools and pages referred

Economic Performance
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 201: Economic Performance 2016
201-1

Direct economic value generated and distributed

202nd Securities Report (2, 29),
Notice of the 202nd Ordinary General Meeting of Shareholders (5)201-2Financial implications and other risks and opportunities due
to climate change

ー

201-3

Defined benefit plan obligations and other retirement plans

202nd Securities Report (80)201-4

Financial assistance received from government

202nd Securities Report (52)Market Presence
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 202: Market Presence 2016
202-1

Ratios of standard entry level wage by gender compared to
local minimum wage

ー

202-2

Proportion of senior management hired from the local communityーIndirect Economic Impacts
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 203: Indirect Economic Impacts 2016
203-1

Infrastructure investments and services supported

Building Sustainable Communities in Yaesu, Nihonbashi, and Kyobashi (10-14),
Medium-term Business Plan (18-27)

203-2

Significant indirect economic impact

Building Sustainable Communities in Yaesu, Nihonbashi, and Kyobashi (10-14),
Medium-term Business Plan (18-27)

Procurement Practices
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

Supply Chain Initiatives (75)103-3

Evaluation of the management approach

Compliance > System (72), Implementation of Compliance Surveys (74)

GRI 204: Procurement Practices 2016
204-1

Proportion of spending on local suppliersーAnti-corruption
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

Preventing Corruption and Bribery (73)103-3

Evaluation of the management approach

Compliance > System (72), Implementation of Compliance Surveys (74)

GRI 205: Anti-corruption 2016
205-1

Operations assessed for risks related to corruption

Preventing Corruption and Bribery (73)205-2Communication and training about anti-corruption policies
and procedure

Compliance Manual (73), Preventing Corruption and Bribery (73), ComplianceTraining (74)205-3

Confirmed incidents of corruption and actions taken

Preventing Corruption and Bribery (73)Anti-competitive Behavior
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

Preventing Anti-competitive Practices (73)103-3

Evaluation of the management approach

Compliance > System (72), Implementation of Compliance Surveys (74)79Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernance

GRI 206: Anti-competitive Behavior 2016
206-1

Legal actions for anti-competitive behavior, anti-trust, andmonopoly practices

Preventing Anti-competitive Practices (73)

GRI Standards 300 series (Environmental topics)
Disclosure

Tools and pages referred

Environment
Materials
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Policy and System for Environmental Initiatives (16)103-2

The management approach and its components

Policy and System for Environmental Initiatives (16),Environmental Management of Office Buildings (17),Environmental Management in the Residence Business (20),Supply Chain Initiatives (20, 75)

103-3

Evaluation of the management approach

Policy and System for Environmental Initiatives (16),Environmental Management of Office Buildings (17),Environmental Management in the Residence Business (20),Supply Chain Initiatives (20, 75)

GRI 301: Materials 2016
301-1

Materials used by weight or volume

ー

301-2

Recycled input materials used

ー

301-3

Reclaimed products and their packaging materialsーEnergyGRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Policy and System for Environmental Initiatives (16)103-2

The management approach and its components

Policy and System for Environmental Initiatives (16),Environmental Management of Office Buildings (17),Environmental Management in the Residence Business (20),
Responding to Climate Change > Policy, Concept, and System (28)103-3

Evaluation of the management approach

Policy and System for Environmental Initiatives (16),Environmental Management of Office Buildings (17),Environmental Management in the Residence Business (20),
Responding to Climate Change > Policy, Concept, and System (28)

GRI 302: Energy 2016
302-1

Energy consumption within the organization

302-2

Energy consumption outside of the organization

Responding to Climate Change > Indicators and Performance (28)
ー

302-3

Energy intensity

Responding to Climate Change > Indicators and Performance (28)302-4Reduction of energy consumption

Responding to Climate Change (28-31)

302-5

Reductions in energy requirements of products and services

Responding to Climate Change (28-31)

Water and Effluents
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Reducing Our Environmental Burden (Water Resources) (25)103-2

The management approach and its components

Reducing Our Environmental Burden (Water Resources) (25)103-3

Evaluation of the management approach

Reducing Our Environmental Burden (Water Resources) (25)

GRI 303: Water and Effluents 2018
303-1

Water withdrawal by source

Reducing Our Environmental Burden (Water Resources) > Policy, Concept, andSystem (25)303-2Water sources significantly affected by withdrawal of water

Reducing Our Environmental Burden (Water Resources) > Policy, Concept, andSystem (25)303-3Water withdrawal

ー

303-4

Water discharge

ー

303-5

Water consumption

Reducing Our Environmental Burden (Water Resources) > Water Resources
Indicators and Performance (25)

Biodiversity
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Harmony with Nature (Biodiversity) (24)103-2

The management approach and its components

Harmony with Nature (Biodiversity) (24)103-3

Evaluation of the management approach

Harmony with Nature (Biodiversity) (24)

GRI 304: Biodiversity 2016
304-1

Operational sites owned, leased, managed in, or adjacent to,protected areas and areas of high biodiversity value outside
protected areas

Harmony with Nature (Biodiversity) (24)304-2

Significant impacts of activities, products, and services on
biodiversity

Harmony with Nature (Biodiversity) (24)304-3

Habitats protected or restored

Harmony with Nature (Biodiversity) (24)304-4

IUCN Red List species and national conservation list species
with habitats in areas affected by operations

ー80Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernance

Emissions
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Responding to Climate Change (28)103-2

The management approach and its components

Responding to Climate Change (28)103-3

Evaluation of the management approach

Responding to Climate Change (28)

GRI 305: Emissions 2016
305-1

Direct (Scope 1) GHG emissions

305-2

Energy indirect (Scope 2) GHG emissions

Responding to Climate Change > Indicators and Performance (28)
Responding to Climate Change > Indicators and Performance (28)305-3

Other indirect (Scope 3) GHG emissions

Responding to Climate Change > Indicators and Performance (28)305-4

GHG emissions intensity

Responding to Climate Change > Indicators and Performance (28)305-5Reduction of GHG emissions

Responding to Climate Change (28-31)

305-6

Emissions of ozone-depleting substances (ODS)

Reducing Environmental Burden (Pollution Control and Effective Use of Resources)> Proper Processing of Fluorocarbons (27)305-7

Nitrogen oxides (NOx), sulfur oxides (SOx), and othersignificant air emissions

Reducing Environmental Burden (Pollution Control and Effective Use of Resources)> Measures Against Nitrogen Oxide (NOx) and Sulfur Oxide (SOx) (27)

Effluents and Waste
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Reducing Environmental Burden (Pollution Control and Effective Use of
Resources) (26)103-2

The management approach and its components

Reducing Environmental Burden (Pollution Control and Effective Use of
Resources) (26)103-3

Evaluation of the management approach

Reducing Environmental Burden (Pollution Control and Effective Use of
Resources) (26)

GRI 306: Effluents and Waste 2016306-1

Water discharge by quality and destination

ー

306-2

Waste by type and disposal method

Pollution Control and Effective Use of Resources Indicators and Results (26)306-3

Significant spills

Reducing Environmental Burden (Pollution Control and Effective Use of
Resources) (26-27)

306-4

Transport of hazardous waste

Reducing Environmental Burden (Pollution Control and Effective Use of
Resources)(26-27)

306-5

Water bodies affected by water discharges and/or runoffーEnvironmental Compliance
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Environmental Management of Office Buildings (17), Environmental Managementin the Residence Business (20), Compliance with Environmental Laws andRegulations (20)103-2

The management approach and its components

Environmental Management of Office Buildings (17), Environmental Managementin the Residence Business (20), Compliance with Environmental Laws andRegulations (20)103-3

Evaluation of the management approach

Environmental Management of Office Buildings (17), Environmental Managementin the Residence Business (20), Compliance with Environmental Laws andRegulations (20)

GRI 307: Environmental Compliance 2016
307-1

Non-compliance with environmental laws and regulations

Compliance with Environmental Laws and Regulations (20)Supplier Environmental Assessment
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Supply Chain Initiatives (20, 75)

103-2

The management approach and its components

Supply Chain Initiatives (20, 75)

103-3

Evaluation of the management approach

Supply Chain Initiatives (20, 75)

GRI 308: Supplier Environmental Assessment 2016308-1

New suppliers that were screened using environmental
criteriaー308-2

Negative environmental impacts in the supply chain andactions takenー

GRI Standards 400 series (Social topics)
Disclosure

Tools and pages referredSocialEmployment
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Diversity & Inclusion (56), Work-Life Balance (60), Human Resource Development (64)103-2

The management approach and its components

Diversity & Inclusion (56), Work-Life Balance (60), Human Resource Development (64)103-3

Evaluation of the management approach

Diversity & Inclusion (56), Work-Life Balance (60), Human Resource Development (64)81

Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernance

GRI 401: Employment 2016
401-1

New employee hires and employee turnover

Diversity & Inclusion > Indicators and Results (56), Work-Life Balance (60)401-2

Benefits provided to full-time employees that are not provided
to temporary or part-time employees

ー

401-3

Parental leaveーLabor/Management Relations
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Labor and Management Dialogue (62)103-2

The management approach and its components

Labor and Management Dialogue (62)103-3

Evaluation of the management approach

Labor and Management Dialogue (62)

GRI 402: Labor/Management Relations 2016
402-1

Minimum notice periods regarding operational changesーOccupational Health and Safety
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Work-Life Balance (60), Health Management Initiatives (61)103-2

The management approach and its components

Work-Life Balance (60), Health Management Initiatives (61)103-3

Evaluation of the management approach

Work-Life Balance (60), Health Management Initiatives (61)

GRI 403: Occupational Health and Safety 2018403-1

Occupational health and safety management system

Work-Life Balance > System (60), Occupational Health and Safety (63)403-2

Hazard identification, risk assessment, and incident
investigation

Occupational Health and Safety (63)403-3

Occupational health services

Health Management Initiatives (61)403-4Worker participation, consultation, and communication on
occupational health and safety

Labor-Management Cooperation in Work-Style Innovation (62)403-5Worker training on occupational health and safety

Health Management Initiatives > Mental Health Initiatives (61)403-6

Promotion of worker health

Health Management Initiatives (61), Initiatives to Reduce Overtime Work (63)403-7Prevention and mitigation of occupational health and safety
impacts directly linked by business relationship

ー

403-8

Workers covered by an occupational health and safety
management system

ー

403-9

Work-related injuries

Work-Life Balance > Indicators and Performance (60)403-10 Work-related ill healthWork-Life Balance > Indicators and Performance (60)Training and Education
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Human Resource Development (64)103-2

The management approach and its components

Human Resource Development (64)103-3

Evaluation of the management approach

Human Resource Development (64)

GRI 404: Training and Education 2016
404-1

Average hours of training per year per employee

ー

404-2

Programs for upgrading employee skills and transition
assistance programs

Promoting the Success of Women (57), Promoting the Success of Seniors (57),
Promoting the Success of Disabled Persons (57),
Human Resource Development (64-65)

404-3

Percentage of employees receiving regular performance andcareer development reviews

Human Resource Development (64)Diversity and Equal Opportunity
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Diversity & Inclusion (56)103-2

The management approach and its components

Diversity & Inclusion (56)103-3

Evaluation of the management approach

Diversity & Inclusion (56)

GRI 405: Diversity and Equal Opportunity 2016405-1

Diversity of governance bodies and employees

Diversity & Inclusion > Indicators and Results (56)405-2

Ratio of basic salary and remuneration of women to menーNon-discrimination
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Respect of Human Rights (75-76)

103-2

The management approach and its components

Respect of Human Rights (75-76)

103-3

Evaluation of the management approach

Respect of Human Rights (75-76)

Non-discrimination 2016406-1

Incidents of discrimination and corrective actions takenー82Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernanceFreedom of Association and Collective Bargaining
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Labor and Management Dialogue (62)103-2

The management approach and its components

Labor and Management Dialogue (62)103-3

Evaluation of the management approach

Labor and Management Dialogue (62)

GRI 407: Freedom of Association and Collective Bargaining 2016
407-1

Operations and suppliers in which the right to freedom of
association and collective bargaining may be at riskーChild LaborGRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Respect of Human Rights (75-76)

103-2

The management approach and its components

Respect of Human Rights (75-76)

103-3

Evaluation of the management approach

Respect of Human Rights (75-76)

GRI 408: Child Labor 2016
408-1

Operations and suppliers at significant risk for incidents ofchild laborーForced or Compulsory LaborGRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Respect of Human Rights (75-76)

103-2

The management approach and its components

Respect of Human Rights (75-76)

103-3

Evaluation of the management approach

Respect of Human Rights (75-76)

GRI 409: Forced or Compulsory Labor 2016409-1

Operations and suppliers at significant risk for incidents offorced or compulsory laborー

Security Practices
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 410: Security Practices 2016
410-1

Security personnel trained in human rights policies orproceduresー

Rights of Indigenous Peoples
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 411: Rights of Indigenous Peoples 2016
411-1

Incidents of violations involving rights of indigenous peoplesー

Human Rights Assessment
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Respect of Human Rights (75-76)

103-2

The management approach and its components

Respect of Human Rights (75-76)

103-3

Evaluation of the management approach

Respect of Human Rights (75-76)

GRI 412: Human Rights Assessment 2016
412-1

Operations that have been subject to human rights reviews or
impact assessments

ー

412-2

Employee training on human rights policies or procedures

Respect of Human Rights (76)412-3

Significant investment agreements and contracts that
include human rights clauses or that underwent human rights
screeningー

Local Communities
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Co-existing with Communities (41)103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 413: Local Communities 2016413-1

Operations with local community engagement, impact
assessments, and development programs

Co-existing with Communities > Yaesu, Nihonbashi, and Kyobashi Development
Activity Results (41)413-2perations with significant actual and potential negative
impacts on local communities

ー83Contents

Message fromthe President

Sustainabillity

FeatureEnvironment

SocialGovernanceSupplier Social Assessment
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Supply Chain Initiatives (75)103-2

The management approach and its components

Supply Chain Initiatives (75)103-3

Evaluation of the management approach

Supply Chain Initiatives (75)

GRI 414: Supplier Social Assessment 2016414-1

New suppliers that were screened using social criteria

ー

414-2

Negative social impacts in the supply chain and actions takenー

Public Policy
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 415: Public Policy 2016
415-1

Political contributionsーCustomer Health and Safety
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

Improving Quality and Customer Satisfaction in the Office Buildings Business (32),
Quality and Customer Satisfaction Improvement in the Residence Business (35),Disaster Prevention Support (38)103-2

The management approach and its components

Improving Quality and Customer Satisfaction in the Office Buildings Business (32),
Quality and Customer Satisfaction Improvement in the Residence Business (35)103-3

Evaluation of the management approach

Improving Quality and Customer Satisfaction in the Office Buildings Business (32),
Quality and Customer Satisfaction Improvement in the Residence Business (35)

GRI 416: Customer Health and Safety 2016
416-1

Assessment of the health and safety impacts of product andservice categories

416-2

Incidents of non-compliance concerning the health and safetyー
impacts of products and servicesーMarketing and Labeling
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its Boundary

ー

103-2

The management approach and its components

ー

103-3

Evaluation of the management approachー

GRI 417: Marketing and Labeling 2016417-1

equirements for product and service information and labeling

ー

417-2

Incidents of non-compliance concerning product and service
information and labeling

ー

417-3

Incidents of non-compliance concerning marketing
communicationsーCustomer Privacy
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its BoundaryComprehensive Informational Management (71)103-2

The management approach and its components

Comprehensive Informational Management (71)103-3

Evaluation of the management approach

Comprehensive Informational Management (71)

GRI 418: Customer Privacy 2016
418-1

Substantiated complaints concerning breaches of customer
privacy and losses of customer dataーSocioeconomic Compliance
GRI 103: Management Approach 2016
103-1

Explanation of the material topic and its BoundaryCompliance (72-74)

103-2

The management approach and its components

Compliance (72-74)

103-3

Evaluation of the management approach

Compliance (72-74)

GRI 419: Socioeconomic Compliance 2016
419-1

Non-compliance with laws and regulations in the social andeconomic areaー84