Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono Group

Policy and Concept

Special Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling
Water Resources
Biodiversity
Responding to Natural Disasters

SocialDiversity & Inclusion

The Tokyo Tatemono Group strives to offer services andmechanisms improving quality and customer satisfaction, withthe aim of promoting safety and security in urban development.
We believe that our attention to quality both in hard (finishedproducts, e.g., buildings) and soft (services offered) aspects ofour business, as well as our ongoing work to improve customer
satisfaction, are the source of our corporate competitiveness.
Therefore, the Group has adopted a barrier-free, universal
design for the offices and residences we develop. Our purpose
here is to achieve usability for all customers, including theelderly and persons with disabilities.
Moreover, in response to customer feedback, we have
implemented a number of varied mechanisms in our businessactivities, striving to further enhance quality from the customer’s
perspective to improve satisfaction.

Quality Control Initiatives in the Commercial
Properties BusinessTo deliver an experience that makes customers feel safe,
secure, and comfortable, we have established a quality control
system and standards for each phase of the Commercial
Properties business, from planning and design through toconstruction and operation. In addition, we quickly respond toany defects or problems after construction and implement the
PDCA cycle to develop the next property.

Planning and proposal

Duringplanning

Work-Life Balance

Respect for Human Rights
Improving Quality and Customer Satisfaction
Revitalizing and Utilizing Real Estate StockContributing to Our Communities

GovernanceCorporate GovernanceRisk Management
Compliance
Supply Chain Management

Data
Third-Party Assurance

Improving Quality and Customer Satisfaction in
the Office Buildings Business
The Human Building Philosophy

In the Commercial Properties business, we are guided by theconcept of the “Human Building,” in which people are always
at the center. We want our customers to feel safe, secure,and comfortable across both the hard and the soft aspectsof our services. To ensure that all employees in theCommercial Properties business have a deeper
understanding of this concept, and to link it to further efforts,
we have formulated Five Actions (Code of Conduct). We put
these guidelines into practice in our daily work, with the goalof creating a building that each of us and each of ourcustomers can feel is “My building.”

In charge: each department of the Commercial Properties business

Duringdesign andconstruction

 eflecting the needs of customers and societyREnsuring safety, security, and comfort
Exercising consideration for the environment

Blueprint check, site inspection, structuralreview, etc. In charge: Building Engineering Department
 ealization status of the projectR
Exercising consideration for the environment
Ensure high-quality standards based on various
specifications and checklists

Countermeasures against defects andproblems in existing properties; reflecting
results of customer satisfaction surveys

Human Resource Investment and Development
Health Management / Occupational Safety and Health

Initiatives in the Planning and Construction Stages
For quality control of the hard aspects of the business, theBuilding Engineering Department plays a central role in thesystem we have established to check each phase of planning,
design, and construction. In the long process from property
development to operation, performance and criteria
requirements often change. We continually check whether
we are reflecting the needs of society and our customers at
each stage.

Duringmanagement
and operation

Post-completion inspections (three times win
total: at six months, one year, and two years
after completion) In charge: Building Engineering Department
Investigation and handling of initial problems

Cycle to enable
planning of appealing
products and ensurehigh quality
Upon
completionof
construction

Completion inspection (multiple times)
In charge: Building Engineering Department
Realization status of the projectMeasures and responses to minimize defects or
problems during operation

Property inspections, customer satisfaction surveys(conducted annually) In charge: Building Engineering Department,
Management and Operation Department

Investigation and handling of initial defects or problems
Confirming and responding to customer needs* This cycle is also implemented in large-scale renovations of aging buildings.

TOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

48

Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono GroupSpecial Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling
Water Resources
Biodiversity
Responding to Natural Disasters

SocialDiversity & Inclusion
Work-Life Balance

Initiatives in the Management and Operation Phase
Tokyo Fudosan Kanri, which is engaged in building
management, has established and is operating a quality
management system of its own. The aim of this system is tomaintain and improve the quality of its overall building
management and thereby increase customer satisfaction.
The inspection of the management site, an essential step inthis process, is carried out by both regular checks by thedepartment in charge and voluntary checks by the
management site. This is to ensure that legal compliance andthe quality of in-house standards are met with respect togeneral management, cleaning, and firefighting.
Through these check systems, we strive to deliver acustomer experience that feels safe, secure, and comfortable.
In this way, we aim to enhance the value of our buildings.
Office Building Customer Satisfaction Survey Results (FY2020)
Somewhat dissatisfied 0.56%

Dissatisfied 0.28%

Human Resource Investment and Development
Health Management / Occupational Safety and HealthSomewhat satisfied

Satisfied

Improving Quality and Customer Satisfaction
81.56%

Revitalizing and Utilizing Real Estate StockContributing to Our Communities

Customer Satisfaction Survey, Response Ranking (FY2020)

Corporate GovernanceRisk Management#1

Common area cleaning status#2

Fire and disaster prevention systems in buildings

Compliance#3Disaster prevention center emergency support

Supply Chain Management#1

A/C temperature and humidity#2

Divided smoking/non-smoking environments#3

Cellular signal reception

Data
Third-Party Assurance(Data) Office Building Customer Satisfaction Survey
Results P.72

17.60%

Respect for Human Rights

GovernanceRefining Our Work with Customer Satisfaction Surveys

The Office Buildings Business conducts customer satisfaction
surveys once every year for office building tenants. Our surveys
gather direct, unfiltered customer perspectives addressing
safety, security, and comfort. We use these perspectives torefine our work based on tenant needs. Moreover, we sharethese refinements with other relevant departments to improvecustomer satisfaction further.
For example, we have improved PC screen operability anddetailed zoning during construction for air conditioning
equipment in buildings, offering greater control. We have also
worked to install e-cigarette smoking rooms and adopt
measures related to blind zones for mobile phones. In 2020,
we also conducted a customer survey regarding our
response to the coronavirus pandemic. By reflecting newneeds in our building operations, we received positive feedback
from our customers.

Satisfied

Dissatisfied

Examples of Satisfaction Improvement Measures Enacted

Use of Digital Signage
Digital signage was installed in Nagoya Prime Central Tower
and Tokyo Tatemono Higashi-Shibuya Building. In addition toproviding the usual information such as news and weather
forecasts, the signage also
serves as a means of encouraging
cooperation in environmental
activities, one example being thepromotion of correct waste
separation using a quiz format.
Raising awareness of waste
The signage has been well
separation through quiz-style activities
received by customers.

Utilization of IoT in Office Building Toilets
At Nakano Central Park, we partnered with VACAN, Inc. to makeeffective use of the spare time needed to use the restroom. A
visual display of the congestion status is available to office
workers on their smartphones, while advertisements are
displayed on monitors installed in
the cubicles. In times ofcongestion, cubicle occupants
are encouraged to be consciousof their usage time by a display
showing their elapsed time on
Monitor display during times ofthe monitor.
congestion

Renewal of the Deck SpaceAt Nakano Central Park, to secure a sufficient number ofseats in the refreshment space for customers, we renewed
the deck in the commercial area,
converting it into an open
space with the top half of thewindows open. The space is wellventilated, which has helped its
popularity during the pandemic.
Deck after renovation

Installation of Scented Air Conditioning System with
Sanitizing Function
We introduced a full-scale scented air-conditioning system witha sanitizing function at the first-floor entrance of the Osaki
Center Building. The aim is to enable customers to use theoffices with peace of mind, even during the pandemic. This is
the first time in Japan for the system to be installed in thecommon area of an office.
During the day, the system provides a relaxing andTOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

49

Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono GroupSpecial Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling
Water Resources
Biodiversity
Responding to Natural Disasters

SocialDiversity & Inclusion
Work-Life Balance
Human Resource Investment and Development
Health Management / Occupational Safety and HealthRespect for Human Rights
Improving Quality and Customer Satisfaction
Revitalizing and Utilizing Real Estate StockContributing to Our Communities

GovernanceCorporate Governancecomfortable space with the use of carefully selected green
scents, which have stress-reducing effects. At night, when
there are no people around, sanitizing solutions are dispersedby remote control to create a hygienic and safe space.
Renovation of Building Common Areas(Shijo-Karasuma FT Square)
At Shijo-Karasuma FT Square, we renovated various sectionsof the common areas with the aim of giving tenants a sense of
Kyoto, as well as reversing some of the effects of the aging of
the building and improving its functionality.
In each restroom, a tooth brushing corner was installed. A
styling corner was added to women’s restrooms, as well as small
lockers for storing personal care items. The doors of the restrooms
were decorated with various traditional Japanese patterns.
Explanations of the meaning of each pattern are posted at the
restroom entrances, conveying a sense of the tradition of Kyoto.
The carpet tiles in the common corridors were previously
renovated to incorporate patterns reminiscent of cobblestones
and a dry landscape garden. The shape of the light fixtures inthese corridors was also changed as part of a switch to LED
lighting. The synergistic effect of these subtle changes has
combined to create a visually new space that is balanced
and comfortable.
The elevator hall on the first floor has also been enhanced to
improve the comfort for people even during the short timespent waiting for the elevator. This was achieved by blocking
the inflow of outside air and installing air conditioning vents.

Risk Management

The Human Building Competition: Facilitating Customer
Safety, Security, and Comfort

The Tokyo Tatemono Group holds the Human Building
Convention once a year as an event to facilitate information
sharing and communication. All Group companies involved with
our Commercial Properties Business participate.
Through this competition, we not only communicate themanagement policies of the Office Buildings Business, but alsoachieve safety, security, and comfort for our customers. Further,
we introduce and celebrate examples of outstanding
implementations of our Human Building philosophy. By sharing
these positive examples and cultivating interaction amonggroup employees, we expect to see more improvements
leading to safety, security, and comfort for our customers. In
2020, we decided not to hold the event due to the impact of
the coronavirus pandemic. However, we instead held the event
online as a way of motivating staff who had to continue to carryout their work on-site. A total of three awards were presented,
including one that recognizes outstanding demonstration ofgroup synergies by responding to an accident in a way thattranscends organizational boundaries. Presentations of casestudies were also delivered.

The Good Job Idea Competition: Strengthening
On-Site Capabilities

In 2015, building management firm Tokyo Fudosan Kanri
introduced the Good Job Idea Award commendation system,
which is aimed at improving customer satisfaction in areas
such as improved safety, security, and comfort, or proposals forenergy-saving measures.
Every six months, we select and award examples of goodpractices provided by each of our locations with the Good Job
Idea Award. In fiscal 2020, 179 ideas were submitted of which
154 were recognized with awards.
In addition, we hold the Good Job Idea Competition
annually. Here, we present and award especially superior
examples that happened during that year. Through these
efforts, we raise awareness of improvement at each work site,
sharing improvement actions throughout the company toimprove quality and service levels.

Renovation of Commercial Complexes Incorporating
Feedback from Mothers Raising Children

To mark the 10th anniversary in November 2018 of the SMARKISESAKI commercial complex, we conducted a renovation to
improve the environment of the facility. As part of this, welaunched the “Happimama Plus” project, with the aim of
directly listening to and realizing the voices of mothers raisingchildren, who are the core customer base for the facility. We
reflected this feedback in the renovation to create a space inwhich our customers can feel comfortable and safe.

Video stream of the Human Building Competition

Compliance
Supply Chain Management

Data
Third-Party Assurance
After renovation

TOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

50

Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono GroupSpecial Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling
Water Resources
Biodiversity
Responding to Natural Disasters

TFK Training Center for Building Management Improvement

Tokyo Fudosan Kanri established the TFK Training Center toimprove work quality and cultivate talent.
The center is equipped with equipment and devices that are
in actual use in building management (electricity, air conditioning,
hygiene, etc.), as well as a mock cubicle for responding to a
power cut. This allows trainees to learn through a uniquecurriculum that mixes practical skills and training.
At this facility, we conduct hands-on training about topics
such as fundamental knowledge, operation methods, handling,
repair, and parts replacement for equipment and systems. We
also provide various seminars for all employees, including new
graduate hires.

SocialDiversity & Inclusion
Work-Life Balance

Improving Quality and Customer Satisfaction in the
Residential Business
The Brillia Concept

The Residential Business is engaged in two major businesses.
One is the residential condominium business, focused on the
Brillia series and the Brillia brand of refinement and comfort.
The second is the residential leasing business, focused on the
Brillia ist series of rental condominiums for those seeking
unique lifestyles. The underlying concept of both is the Tokyo
Tatemono Group’s unique disposition toward Brillia Quality, aconstant aim for achieving and maintaining the elusively
exquisite comfort that comes from high-quality products andservices. We have built a unique system to consistently provide
functions that lead to a more comfortable life for ourcustomers. This system, which spans planning anddevelopment, management, repair, renovation, and brokerage,
is what allows us to deliver Brillia Quality.

Human Resource Investment and Development

Steadfast in Comprehensive Quality Management

Health Management / Occupational Safety and Health

Our Brillia residential condominium business maintains design
guidelines for refinement and rigorous standards andmanagement systems to offer comfort to our customers.

Respect for Human Rights
Improving Quality and Customer Satisfaction
Revitalizing and Utilizing Real Estate StockContributing to Our Communities

GovernanceCorporate GovernanceRisk Management
Compliance
Supply Chain Management

Data

TFK Training Center

Use of housing performance display systems
Quality checklists including approx. 1,000 items
We have established detailed regulations for architecture,
construction, and facilities, and we operate in accordancewith related checklists.
Quality discussion groups double-check quality
throughout construction
We conduct two stages of quality checks before actual
construction is complete: the Quality Pre-Review and the
Quality Review. Here, management and design companies
exchange opinions and work to improve quality.

Inspections at various stages (on-site test pileinspections, building frame inspections, etc.)
Reports to customers (building reports)
As an initiative for comfort, we report the status of a given
building to customers who have purchased property within it.

Quality Management Through Completion of Construction
DesignLand environment measures / ground survey / noise measurement

Prior Quality Discussion(Tokyo Tatemono / design company / management company)

Quality Discussion(Tokyo Tatemono / design company / construction company)

Breaking ground /Construction
Structural inspection (on-site inspection with test pile, bararrangement inspection, building frame inspection, etc.)
Interim inspection

Online building and construction
status reports

Framework inspection

Brillia Construction Site Tour

Completion
Equipment inspection (Equipment Subcommittee, function
inspection, etc.)
Pamphlet collation inspection
Completion inspection

Third-Party Assurance
TOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

51

Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono GroupSpecial Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling

Brillia Construction Site Tour

Brillia offers construction site tours, embracing the idea thatproviding information to customers leads to greater peaceof mind.
We ensure customers have visibility to as many stages of
the construction as possible in areas that will not be available
after the completion of the building. Staff serve as guides to
explain the construction. Customers have given us highly
positive feedback on the tours, saying that they were easy tounderstand, with specific examples and plain language.

cracks or breakage in portions of the concrete frame such as
the foundation, pillars, or beams, which are the main parts ofthe building’s structural capacity. We have also established anindustry-leading five-year aftercare service for defects in thefunction or operation of equipment such as intercom devices,
water heaters, and ventilation fans.
In April 2020, we introduced a new service, Brillia
Equipment Safety Support 10, through which we repair andreplace housing equipment for which the after-sales service
period has expired.

Water Resources
Biodiversity
Responding to Natural Disasters

SocialDiversity & Inclusion
Work-Life Balance
Human Resource Investment and Development

Responding to Defects or Areas for Improvement as They Arise

We make sure not only to dealt promptly with any defects
or areas for improvement that arise during the construction
phase or after delivery, but also share these with therelevant departments. For particularly urgent matters, we
immediately inform teams at the construction sites, as well
as revising manuals and providing employee education toprevent recurrence.

Aftercare Support
Brillia Life Advisor

After a certain period of timeafter moving inRegular Repairs

3 Months

Equipment Warranty

1 Year

2 Years

5 Years

Health Management / Occupational Safety and HealthRespect for Human Rights
Improving Quality and Customer Satisfaction
Revitalizing and Utilizing Real Estate StockContributing to Our Communities

Governance

10-Year Inspection

Brillia Aftercare Support
With the Brillia series, we offer a variety of both hard and soft
services for customers to live comfortably from the day they
move in until the day they sell their property. This is the Comfort
from Day One theme of the Brillia brand.

Brillia Home Regular Checkups

15-Year Inspection

Brillia Owner’s Hotline

Brillia provides the Brillia Owner’s Dial, a comprehensive help
desk through which customers can inquire directly to an
operator about various matters relating to their residence andlifestyle. The service is available 24/7/365.
Value Up Service

When a property is being sold, we offer customers their choiceof one of the following services free of charge: house cleaning,
repair, collection of unused items, a provisional survey, or
certification of compliance with earthquake resistancestandards. This service increases the value of the property andsupports the sale of the property by the customer.
Value Up Service (Only available in Japanese)
Brillia-Certified Used Condominium Program

A third-party agency inspects the Brillia condominiums for salein advance and issues a certificate to properties that satisfy the
specified criteria. Both purchaser and seller can entertransactions with greater confidence under this system, whichguarantees against issues for up to five years after transaction.
Brillia-Certified Used Condominium Program(Only available in Japanese)

20-Year Inspection

Corporate GovernanceRisk Management
Compliance
Supply Chain Management

Data
Third-Party Assurance

Aftercare Support

In addition to regular repairs through the second year ofresidence, we provide unique regular checkups with ourresidents at the 10-, 15-, and 20-year marks. We offer a longterm after-sales service period of 10 years for defects such as

Visual Building Inspection (Once Yearly)
Brillia Equipment Safety Support 10 (Paid Service)

Brillia Strengths (Brillia After Support)(Only available in Japanese)

TOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

52

Corporate Philosophy, Group Profile, Contents, Editorial Policy

Management

Special Feature

Environment

SocialGovernance

Data

Third-Party AssuranceSocialCorporate Philosophy, Group Profile, Contents, Editorial Policy
Management

Improving Quality and Customer Satisfaction

Message from the President and CEO
ESG Management
Materiality of the Tokyo Tatemono GroupSpecial Feature
Environment
Environmental Management
Sustainability Finance
External Evaluation and Certification for Green Building
Responding to Climate Change
Pollution Control and Resource Recycling
Water Resources
Biodiversity
Responding to Natural Disasters

SocialDiversity & Inclusion
Work-Life Balance
Human Resource Investment and Development
Health Management / Occupational Safety and HealthRespect for Human Rights
Improving Quality and Customer Satisfaction
Revitalizing and Utilizing Real Estate StockContributing to Our Communities

GovernanceCorporate GovernanceRisk Management
Compliance
Supply Chain Management

Data

Brillia Condominium Management Quality

Property managers and management companies support thedaily lives of customers living in condominiums under their care.
Our condominium management company Tokyo Tatemono
Amenity Support has formulated Brillia Life Support to fully
support the lives of the Group’s condominium residents.
Brillia Life Support makes six promises to residents ensuringa refined and peaceful life, which are the core concepts of theBrillia brand. The service offers appropriate upkeep andmaintenance of condominiums, works to improve customer
services and support by property managers, properly sustains
condominium value (a key financial asset for our customers),
and supports a comfortable, peaceful life.
Brillia Life Support: The Six Promises of Brillia Life Support
Refined living

Peaceful Life

Living With the Future in Mind
Maintain and improve residence
asset value

Management as Lifestyle Partner
Making actual condominium
management visible to residents

 egular free unit inspection
RManagement company-conducted,
comfort-focused repairs
Development of long-term repair plans

Smart Living
Services for private areas
 ousekeeping services
HHouse cleaningHouse renovations

Living More Abundant Lifestyles
Support for communication
events upport of Tanabata festival/
S
Christmas events
Brillia owner’s club
Hosting management association
seminars isual exterior inspections
VSubmission of account andoperational audit reportsMonthly property manager reports

Living With Joy for Each Day
Property manager support andmeticulous cleaning
 rillia Training Center-hosted trainingB
programs (accredited vocational
training school)Cleaning checks by supervisors
Secure Living

Preparation for and prevention of
emergencies, disasters, and crime
Emergency response service
Fire drill support
Emergency supplies

Brillia Training Center for Education of and Exchange in
Condominium Management

Tokyo Tatemono Amenity Support operates the Brillia Training
Center to improve skills and educate management staff oncondominium management operations.
The center features equipment actually used in facilities(condominium management offices, fire-fighting facilities,
plumbing facilities and piping facilities, etc.), enabling a wide
range of specialized training for management staff. The center
also holds seminars that aid management association
operations, including seminars for newly appointed
chairpersons and large-scale repair construction seminars.
Moreover, the Tokyo prefectural government has certified
the center as a vocational training school based on the Human
Resources Development Promotion Act. This recognizes thefact that the center nurtures new condominium property
managers through high-quality vocational training.
Brillia Renovations

Brillia provides services related to remodeling, repairs, andrenovations of living spaces, tailored to changes in the lifestylesof our customers. Brillia Renovations is a series of renovationplans providing safety and comfort to daily lifestyles under
Brillia-original equipment specifications and quality standards,
even as homes age over time.
Customers choose one of two different renovation plans
under a clear pricing system. The basic renovation plan
updates the interior and equipment without changing the layoutof the residence, improving the quality and functionality of thespace. The more complete skeleton renovation plan renovateseverything from piping to floor plan, improving even the invisible
elements of the property.
Brillia Renovations provides the same long-term warranty(two years for interior, five years for equipment) in its aftercare
service as new Brillia constructions. This ensures we maintain
Brillia quality and support customer security in their residences.

Living Room Before Renovation

Living Room After Renovation

Brillia Design Award Internal Commendation System

A key facet for continuing to earn high praise for the Brillia
brand is consistent and continuous improvement of refinement
and comfort, two major brand concepts.
We introduced the Brillia Design Award commendation
system to our Brillia properties to facilitate even greaterrefinement, recognizing designs that reach customers under aquantitative rubric based on survey responses from relevant
stakeholder meetings. This annual program judges the designsof condominiums completed during the calendar year andrecognizes properties deemed outstanding. The judging
process evaluates properties based on outstandingachievement in design based on seven categories: (1) overallplan, (2) exterior, (3) plants/landscape, (4) approach andentrance, (5) refinement in daily flow lines, (6) detail, and (7)challenges in the project.
We use this evaluation system to share superior examples
and pursue greater refinement. This system also raises
awareness and motivation of team members with respect tothe Brillia Design.

Third-Party Assurance
TOKYO TATEMONO GROUPSUSTAINABILITY REPORT 2021

53