TOKAI Group's material issues (priority issues)

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Materiality (priority issues)

Decarbonization and clean energy

Take on challenges in pursuit of achieving carbon neutrality
by 2050.

Building a smart society

Challenges to address
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Reduction of CO2 emissions

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Spread of clean energy

Switch electricity consumption related to our own business activities to renewable energies
at 100%. Install household solar power systems to 48 thousand households.
Expand solar power generation project through additional installation of mega-solar powersystems. Expand sales of carbon-neutral city gas.

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Promotion of resource recycling

Maintain the 100％ reuse rate of aqua servers and returnable bottles.

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Development of digital workplace

Promote paperless * Reduce paper usage by 90% (compared with FY2020 levels).
Reduce the attendance rate by 50% and the oﬃce ﬂoor area by 40% through promotion ofteleworking.

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Sophistication of digital marketing

Pursue customer understanding and improve customer experiences by using D-sapiens(number of customers: 3.56 million; number of TLC members : 1.5 million * In 2024)

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Creation of open innovationsProviding new value through collaborations and co-creation with start-ups, etc.
Expand investments in new areas. Enrich new services as the foundation of life.

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Stable procurement and supply of gases
and aqua

Decentralize gas suppliers. implement 100% earthquake resistance of city gas pipes.
Decentralize water sources and aqua manufacturing facilities. Maintain and strengthen
disaster preventive measures and BCP countermeasures.

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Satisfaction of overseas energy demands

Expand our business to Southeast Asia such as Vietnam.

9Optimization of information communication
networks

Extend optical ﬁber trunk cables.
Promotion optical CATV networks (FY2020: 90%)

Create people's lifestyl es through DX and collaborative creation.

Creating the foundation of life

Help people lead lives with safety and security as well as
convenience and comfort.

10 Provision of a dwelling environment in which

Popularize GQ houses. Form a smart community village where people live by using naturalenergy + autonomous distributed energy.
Expand the business of reform for earthquake resistance and caretaking.

11 Protection of privacy and data security

Keep certiﬁed by the ISO27001 standards
Maintain zero information-related incidents (level 3) that aﬀect individual projects.

people can live for a long timecoexistence with local
4 Harmonious
communities and social contribution

Bring joy and meaningfulness of life to local communities.

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Highly motivating workplace environment
with a high level of job satisfaction
Build an environment where anyone can enjoy working.

Governance

Ensure sound corporate management.

Goal to be achieved by 2030
Reduce CO2 emissions generated from our operating activities by the equivalent of 70%(compared with FY2020 levels)
Reduce household gas CO2 emissions by the equivalent of 50% (compared with FY2020
levels). Achieve carbon neutrality (2050)

12 Dialogues with local communities andcontribution to development

Expand cooperation with autonomous bodies in our projects to a total of 150 bodies tocontribute to local communities (FY2020: total 95 autonomous bodies in 17 projects)

13 Social contribution activities

Promote welfare and clean-up activities through cooperation with local organizations.
Contribute to education, cultures, and arts, etc.
Enhance the scholarship system by TOKAI Group Fujisan Scholarship Foundation.

14 Creating pleasant workplaces

Reduce the turnover rate of long-term care to 0%. Maintain zero serious industrial accidents.
Enhance responses to changes in labor environment (e.g. ﬂex, remote, and short-time working).
Strengthen promotion of healthy management

15 Diversity & inclusion and equal opportunity

Increase the ratio of female managers to 10% (FY2020: 1%). Actively promote women.
Actively employ foreign nationals.

16 Human resource development

Enhance stratiﬁed human resource development training and E-learning.
Improve qualiﬁcation allowance.

17 Enhancement of corporate, group

Establish advisory boards when needed. Assign outside directors at 1/3 or higher of theboard members.
Diversify the directors.

governance18 Compliance, risk management, andcorruption prevention, etc.

19 Implementation of ethical procurement

based on environmental conservation, etc.

Implement regular training for management provided by the Group Compliance & Risk
Management Committee.
Establish and comply with the Human Rights Policy and CSR Procurement Policy, etc. by theend of FY2022.

Dec. 2021