SMARTSHEET USER AGREEMENTBY CLICKING A BOX INDICATING ACCEPTANCE OF, OR EXECUTING AN ORDER THAT INCORPORATES, THIS USER AGREEMENT(“Agreement”), THE INDIVIDUAL OR LEGAL ENTITY (“Customer”) AGREES THE TERMS AND CONDITIONS OF THIS AGREEMENT GOVERNCUSTOMER’S ACCESS TO AND USE OF THE SERVICES PROVIDED BY SMARTSHEET INC. ("Smartsheet"). THIS AGREEMENT IS EFFECTIVE
AS OF THE DATE OF SUCH ACCEPTANCE OR EXECUTION (“Effective Date”). IF ANY TERMS OR CONDITIONS IN THE SMARTSHEETAGREEMENT SUPPLEMENT APPLY TO CUSTOMER (e.g., if customer is a U.S. government entity or educational institution) OR A
SPECIFIC SERVICE (e.g., Smartsheet Gov or Event Reporting), THOSE TERMS AND CONDITIONS ARE ALSO INCORPORATED HEREIN BY
REFERENCE AND FORM PART OF THIS AGREEMENT.
ANY INDIVIDUAL AGREEING TO BE BOUND BY THIS AGREEMENT ON BEHALF OF A LEGAL ENTITY REPRESENTS THAT SUCH INDIVIDUAL
HAS THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS CONTAINED HEREIN.
CUSTOMER SHALL NOT ACCESS OR USE THE SERVICES WITHOUT PRIOR WRITTEN CONSENT OF SMARTSHEET IF CUSTOMER IS OR
BECOMES A DIRECT COMPETITOR TO SMARTSHEET OR ITS AFFILIATES.
1.

Services.

1.1 Right to Access and Use. Subject to the terms and conditions of this Agreement and in consideration of the fees specified in any
Order or SOW, Smartsheet hereby grants Customer a worldwide, non-exclusive, non-transferable right to access and use Smartsheet’s
online Services during the applicable Term for Customer’s own business purposes. Users may exercise such limited right on behalf ofCustomer.
1.2 Restrictions. Customer’s access to and use of the Services during any Term is subject to the applicable restrictions in an Order,
SOW, and Smartsheet’s Limits Policy and Acceptable Use Policy available on the Site as of such Term’s start date. Customer shall not
permit a set of login credentials for a Service to be used by more than one User and shall not commercially sell, resell, license,
sublicense, distribute, or frame the Services to a third party. Customer shall access and use the Services in compliance with thisAgreement, the Documentation, and applicable laws and regulations, and shall promptly notify Smartsheet of any known unauthorizedaccess or use. Customer is responsible for Users’ access to and use of the Services.
2.

Security and Processing of Customer Content.

2.1 Security. Smartsheet has implemented and will maintain information security practices and safeguards as described in
the Security Practices available at www.smartsheet.com/legal/security which include physical, organizational, and technicalmeasures designed to preserve the security, integrity, and confidentiality of the online Services and Customer Content and toprotect against information security threats. Smartsheet may update such security practices and safeguards from time to time,
provided that any such update does not materially reduce the overall level of security or commitments as described therein.
2.2 Processing. Customer represents and warrants that it has all rights, permissions, and consents necessary to: (a) submit all
Customer Content to the Services; and (b) grant Smartsheet the limited rights to process Customer Content as set forth herein.
Customer hereby grants Smartsheet a worldwide, non-exclusive, non-transferable, right to use and otherwise process Customer
Content under this Agreement only: (x) as required by applicable law; (y) as requested by Customer in writing or as allowed by
Customer via a Service’s access controls; or (z) as necessary to provide, support, or optimize the Services or prevent or address
technical problems with the Services or violations of this Agreement. Smartsheet’s limited right to process Customer Content
hereunder will not excuse any obligation of Smartsheet relating to Customer Content under this Agreement. If Customer requires, in
its sole discretion, specific terms for processing Customer Content which includes personal information, Customer may submit aform agreeing to the terms of the Data Processing Addendum ("DPA") available at www.smartsheet.com/legal/DPA, and the DPA on
the Site at the time of such submission will be incorporated into this Agreement on the date of such submission or the Effective
Date, whichever is later.
2.3
Use of Third Parties. Smartsheet may engage third parties to act on Smartsheet’s behalf in connection with Smartsheet’s
provision of the Services, provided that: (a) such third parties are subject to applicable confidentiality and data security
obligations that are substantially as protective as those set forth in this Agreement; and (b) Smartsheet is responsible for suchthird parties’ acts and omissions in relation to Smartsheet’s obligations under this Agreement. Unless otherwise agreed by theparties, all third parties engaged to process Customer Content on behalf of Smartsheet are identified at www.smartsheet.com/
legal/subprocessors.
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Intellectual Property and Proprietary Rights.

3.1 Smartsheet. As between the parties, all right, title, and interest in and to Smartsheet Properties is owned by Smartsheet
notwithstanding any other provision in this Agreement. Except as expressly set forth in this Agreement, Smartsheet does not convey
any rights to Customer or any User.
3.2 Customer. As between the parties, Customer retains all its right, title, and interest in and to Customer’s Confidential Information,
including Customer Content, and all intellectual property and proprietary rights therein. Except as expressly set forth in thisAgreement, Smartsheet acquires no right, title, or interest from Customer under this Agreement in or to Customer Content.
3.3 Feedback. Customer grants Smartsheet a worldwide, irrevocable, perpetual, sublicensable, transferable, non-exclusive license
to use and incorporate into Smartsheet’s products and services any feedback or suggestions for enhancement that Customer or a User
provides to Smartsheet (“Feedback”), without any obligation of compensation. Feedback is provided by Customer “as-is,” without
representations or warranties, either express or implied, including any warranties of merchantability or fitness for a particular purpose.
4.

Ancillary Services; Third Party Products.

4.1 Professional Services. Smartsheet and Customer may enter into SOWs or Orders under this Agreement for the provision ofProfessional Services. If Smartsheet provides Professional Services to Customer, Customer’s rights to access and use Customizations
resulting from such Professional Services are subject to the limitations and restrictions set forth in Section 1 (Services) of thisAgreement.
4.2 Smartsheet API. Smartsheet may make an application programming interface or other similar development tools available within
an online Service which establishes an interface with such Service (“Smartsheet API”). Unless Customer has entered into Smartsheet's
separate developer agreement and Smartsheet has provided Customer with an application ID for authentication purposes, Customer
shall not use or enable a third party to use any Smartsheet API: (a) in a manner that causes Customer to exceed the limits of its
authorized use of the applicable Service as set forth in this Agreement or an applicable Order; or (b) to access a Smartsheet accountnot otherwise controlled by Customer.
4.3 Free Services. Smartsheet may make a Service available with a clear and conspicuous written notice specifying that the Service
is provided free of charge, on a trial basis and/or to be used at your own risk (“Free Services”). Notwithstanding any other provisionof this Agreement, Customer acknowledges and agrees that: (a) Free Services are made available without any support, maintenance,
warranty, commitment to availability, security, or accuracy, or other related obligation of any kind under this Agreement, unlessotherwise required by applicable law; (b) Free Services may not include or allow access to all features and functionality available topaying customers; (c) Smartsheet may terminate the use of a Free Service at any time, unless otherwise specified in writing, andSmartsheet will not be liable for such termination; (d) data, information, and content submitted to a Free Service may be permanently
lost, and Smartsheet will not be liable for such loss; and (e) if Customer has not provided a billing address to Smartsheet in connection
with its access to and use of Free Services, all notices required under this Agreement will be sent via email.
4.4 Third Party Products. If Customer separately procures services, applications, or online content from a third party (“Third Party
Products”) for use with the Services, any such use is subject to the end-user license or use agreement that Customer accepts from orestablishes with the third party. Third Party Products are not Services and, as between the parties, Smartsheet has no liability withrespect to Customer’s procurement or use of Third Party Products.
5.

Fees and Payment.

5.1 Fees. Customer will pay Service fees specified in each Order or SOW. All Orders are non-cancelable and Service fees are nonrefundable once paid except as otherwise expressly provided in this Agreement or the applicable Order or SOW. Smartsheet may
increase the unit price specified in an Order for any Renewal Term upon written notice to Customer (including via email), provided
that if the number of units purchased by Customer for such Renewal Term is equal or greater than the number of units up for renewal,
then such notice must be provided at least forty-five (45) days prior to the start of the Renewal Term. Unless otherwise provided in a
SOW, Customer will reimburse Smartsheet for reasonable, out-of-pocket expenses incurred by Smartsheet in the course ofproviding Professional Services in accordance with Smartsheet’s Travel and Expense Policy.
5.2 Payment. Unless otherwise provided in the applicable Order or SOW, Smartsheet will charge Customer for Subscription Service
fees on an annual basis in advance and Professional Service fees on a time and materials basis monthly in arrears and all amounts due
under this Agreement are payable in United States dollars net thirty (30) days from the date of the invoice. Customer agrees to
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2 of 9promptly notify Smartsheet in writing of any changes to its billing information during any Term. Smartsheet reserves the right tocorrect any billing errors or mistakes that Smartsheet identifies in an invoice or after a payment is received. Customer shall remit
payments by only electronic means (including by wire or ACH or for amounts less than $25,000 USD by credit card), with a notation toapplicable invoice numbers. Smartsheet may accept payment in any amount without prejudice to Smartsheet’s right to recover thebalance of the amount due under an Order or SOW or to pursue any other right or remedy. Amounts due to Smartsheet from Customer
shall not be withheld or offset against amounts due or alleged to be due to Customer from Smartsheet. Except as prohibited by law,
Smartsheet may charge a late fee of one and one-half percent (1.5%) per month on past due amounts. If Customer requires a purchaseorder, vendor registration form, or other documentation, such requirement will in no way relieve, affect, or delay Customer’s
obligation to pay any amounts due hereunder.
5.3 Taxes. Other than income taxes imposed on Smartsheet, Customer will bear all taxes, duties, VAT, and all other governmental
charges (collectively, “Taxes”) resulting from this Agreement. If Customer is exempt from any applicable Taxes, Customer will provide
evidence reasonably satisfactory to Smartsheet of Customer’s tax-exempt status and, after receipt of such evidence, Smartsheet will
not charge Customer any Taxes from which it is exempt. If it is determined that payments due under this Agreement are subject towithholding Taxes, Customer shall notify Smartsheet prior to deducting any such Taxes. Customer shall: (a) only withhold amounts
required under law; (b) make timely payment to the proper taxing authority of such withheld amount; and (c) provide Smartsheetwith proof of such payment within thirty (30) days following that payment.
5.4 Affiliates. Customer’s Affiliates may purchase Services under this Agreement by executing an Order or SOW. Each Order or SOW
is a separate contract between Smartsheet and the Affiliate that executes it, and such Affiliate will be deemed “Customer” as used inthis Agreement with respect to such Order or SOW.
5.5 Resellers. Customer may elect to purchase certain Services through a reseller authorized by Smartsheet (“Reseller”). Customer’s
obligation for payment to, and its relationship with, any Reseller is between Customer and such Reseller, and Customer must direct
any claims for refunds owed hereunder to such Reseller.
6.

Confidentiality.

6.1 Confidential Information. “Confidential Information” means all non-public, proprietary, business, technical, legal, or financial
information disclosed or learned in connection with this Agreement that the Disclosing Party has identified as confidential at the timeof disclosure or that, based on the nature of the information or circumstances surrounding its disclosure, the Receiving Party would
clearly understand it as confidential. Confidential Information includes Smartsheet Properties with regard to Smartsheet and Customer
Content with regard to Customer. Notwithstanding the foregoing definition, Confidential Information does not include: (a) informationthat was generally known to the public at the time disclosed to the Receiving Party; (b) information that becomes generally known tothe public (other than through a breach of Section 6 (Confidentiality) by the Receiving Party) after disclosure to the Receiving Party;(c) information that was in the Receiving Party’s possession free of any obligation of confidentiality prior to disclosure by the Disclosing
Party; (d) information that is rightfully received by the Receiving Party from a third party without any restriction on disclosure; or (e)information that was independently developed by the Receiving Party without reference to or use of Disclosing Party’s Confidential
Information. ALL CONFIDENTIAL INFORMATION IS PROVIDED “AS IS.” EXCEPT FOR THE WARRANTIES EXPRESSLY STATED IN THISAGREEMENT, NEITHER PARTY MAKES ANY WARRANTIES, EXPRESSED OR IMPLIED, CONCERNING THE ACCURACY OR COMPLETENESSOF ITS CONFIDENTIAL INFORMATION.
6.2 Use and Disclosure of Confidential Information. The Receiving Party: (a) will not use the Disclosing Party’s Confidential Information
for any purpose except as permitted under this Agreement; (b) will not disclose, give access to, or distribute any of the Disclosing
Party’s Confidential Information to any third party, except to the extent expressly authorized in this Agreement or a separate writtenagreement signed by the Disclosing Party; and (c) will take reasonable security precautions (which will be at least as protective as the
precautions it takes to preserve its own Confidential Information of a similar nature) to safeguard the Disclosing Party’s Confidential
Information. Notwithstanding the foregoing, the Receiving Party may disclose Confidential Information to those of its employees,
directors, Affiliates, advisors, agents, contractors, and other representatives (“Representatives”) who need to know such informationin order to exercise their respective rights and obligations hereunder, on the condition that each such Representative is bound toprotect the Confidential Information by confidentiality obligations substantially as protective as those set forth in this Agreement. The
Receiving Party will be responsible for its Representatives’ disclosure or use of the Disclosing Party’s Confidential Information in
violation of Section 6 (Confidentiality). The Receiving Party will promptly notify the Disclosing Party in writing upon discovery of any
unauthorized disclosure or use of the Disclosing Party’s Confidential Information, or any other breach of Section 6, by it or its
Representatives. The Receiving Party’s obligations set forth in Section 6 will remain in effect during the Term and for three (3) years
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3 of 9after termination of this Agreement. The disclosure of Confidential Information to the Receiving Party does not grant or convey any
right of ownership of such Confidential Information.
6.3 Required Disclosures. The Receiving Party may disclose Confidential Information to the extent required by law or legal process,provided, however, the Receiving Party will (unless prohibited by law or legal process): (a) give the Disclosing Party prior written noticeof such disclosure to afford the Disclosing Party a reasonable opportunity to appear, object, and obtain a protective order or otherappropriate relief regarding such disclosure; (b) use diligent efforts to limit disclosure to that which is legally required; and (c)reasonably cooperate with the Disclosing Party, at the Disclosing Party’s expense, in its efforts to obtain a protective order or otherlegally available means of protection.
6.4 Return and Deletion. Upon written request by the Disclosing Party, the Receiving Party will, without undue delay: (a) either returnor destroy all tangible documents and media in its possession or control that contain the Disclosing Party’s Confidential Information;(b) delete electronically stored Confidential Information of the Disclosing Party in its possession or control; and (c) certify its
compliance with this Section 6.4 in writing. Notwithstanding the foregoing: (x) the Receiving Party will not be obligated to renderunrecoverable Confidential Information of the Disclosing Party that is contained in an archived computer system backup made inaccordance with the Receiving Party's legal and financial compliance obligations or security and disaster recovery procedure; and (y)Smartsheet shall return and delete Customer Content as set forth in Section 10.4 (Return and Deletion of Customer Content). Anysuch retained Confidential Information will remain subject to Section 6 (Confidentiality).
6.5 Remedies. The Receiving Party acknowledges that any actual or threatened breach of Section 6 (Confidentiality) may cause
irreparable, non-monetary injury to the Disclosing Party, the extent of which may be difficult to ascertain. Accordingly, the Disclosing
Party is entitled to (but not required to) seek injunctive relief to prevent or mitigate any breaches of Section 6 with respect to theDisclosing Party’s Confidential Information or any damages that may otherwise result from those breaches.
7.

Representations and Warranties.

7.1 Authority and Compliance Warranty. Smartsheet represents and warrants that it has the necessary authority to enter into thisAgreement and that Smartsheet shall comply with any United States laws and regulations to the extent such laws and regulations
apply to Smartsheet’s provision of the Services under this Agreement. For the avoidance of doubt, Smartsheet shall not be responsible
for Customer’s compliance with any laws and regulations applicable to Customer and its industry.
7.2 Limited Warranty for Subscription Services. Smartsheet represents and warrants that the Subscription Services will operate
during the applicable Term substantially as described in the applicable Documentation. Upon receipt of Customer’s written notice of
any alleged failure to comply with this warranty, Smartsheet will use commercially reasonable efforts to cure or correct the failure. If
Smartsheet has not cured or corrected the failure within thirty (30) days following its receipt of such notice, then Customer may
terminate the applicable Order and Smartsheet shall issue a refund of prepaid fees covering the terminated portion of the Subscription
Services. Notwithstanding the foregoing, this warranty will not apply to any failure due to a defect in or modification of a Subscription
Service that is caused or made by Customer, any User, or any person acting at Customer’s direction. This Section 7.2 sets forth
Customer’s exclusive rights and remedies and Smartsheet’s sole liability in connection with this warranty.
7.3 Limited Warranty for Professional Services. Smartsheet represents and warrants that the Professional Services will be provided
in a competent and workmanlike manner in accordance with the Order or SOW, as applicable. Customer must notify Smartsheet inwriting of any alleged failure to comply with this warranty within thirty (30) days following delivery of the Professional Services. Upon
receipt of such notice, Smartsheet will either: (a) use commercially reasonable efforts to cure or correct the failure; or (b) terminate
the Professional Services and issue a refund of prepaid fees covering the terminated portion of the Professional Services. This Section
7.3 sets forth Customer’s exclusive rights and remedies and Smartsheet’s sole liability in connection with this warranty.
7.4 Disclaimer. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY STATED IN THIS AGREEMENT, SMARTSHEET MAKESNO REPRESENTATIONS AND DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, SMARTSHEET SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESSFOR A PARTICULAR PURPOSE, COMPLIANCE WITH LAWS, NON-INFRINGEMENT, AND ACCURACY, AND SMARTSHEET DOES NOTWARRANT THAT THE SERVICES OR THIRD-PARTY APPLICATIONS AND SERVICES WILL BE ERROR-FREE OR OPERATE WITHOUTINTERRUPTIONS OR DOWNTIME.

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8.

Indemnification.

8.1 By Smartsheet. Smartsheet will defend Customer and its respective officers, directors, and employees (“Customer Indemnified
Parties”) from and against any claims, demands, proceedings, investigations, or suits brought by a third party alleging that Customer’s
use of the Services or Customizations in accordance with this Agreement infringes any third party intellectual property rights (each, a“Claim Against Customer”). Smartsheet will indemnify Customer Indemnified Parties for any finally awarded damages or settlement
amount approved by Smartsheet in writing to the extent arising from a Claim Against Customer, and any reasonable attorneys’ feesof Customer associated with initially responding to a Claim Against Customer. Notwithstanding the foregoing, Smartsheet will have no
obligation under this Section 8.1 to the extent any Claim Against Customer arises from: (a) Customer’s use of the Services or
Customizations in combination with technology or services not provided by Smartsheet, if the Services or Customizations or use
thereof would not infringe without such combination; (b) Customer Content; (c) Smartsheet’s compliance with designs, specifications,or instructions provided in writing by Customer if such infringement would not have occurred but for such designs, specifications, or
instructions; or (d) use of the Services or Customizations by Customer after notice by Smartsheet to discontinue use. If Customer isenjoined or otherwise prohibited from using any of the Services or Customizations or a portion thereof based on a Claim Against
Customer, then Smartsheet will, at Smartsheet’s sole expense and option, either: (x) obtain for Customer the right to use the allegedly
infringing portions of the Service or Customizations; (y) modify the allegedly infringing portion of the Service or Customizations so as
to render it non-infringing without substantially diminishing or impairing its functionality; or (z) replace the allegedly infringing portionsof the Service or Customizations with non-infringing items of substantially similar functionality. If Smartsheet determines that theforegoing remedies are not commercially reasonable or possible, then Smartsheet will terminate the applicable Order or SOW andissue a refund of prepaid fees covering the terminated portion of the applicable Service.
8.2 By Customer. To the extent permitted by applicable law, Customer will defend Smartsheet and Smartsheet’s Affiliates providing
the Services, and their respective officers, directors, and employees (“Smartsheet Indemnified Parties”) from and against any claims,
demands, proceedings, investigations, or suits brought by a third party arising out of Customer Content or Customer’s use of theServices or Customizations in violation of applicable law (each, a “Claim Against Smartsheet”). Customer will indemnify Smartsheet
Indemnified Parties for any finally awarded damages or settlement amount approved by Customer in writing to the extent arising froma Claim Against Smartsheet, and any reasonable attorneys’ fees of Smartsheet associated with initially responding to a Claim Against
Smartsheet.
8.3 Conditions. The indemnifying party’s obligations under Section 8 (Indemnification) are contingent on the indemnified party: (a)providing timely written notice of the claim to the indemnifying party; (b) giving the indemnifying party sole control of the defense
and settlement of the claim, on the condition that any settlement unconditionally releases the indemnified party of all liability anddoes not make any admissions on behalf of the indemnified party or include payment of any amounts by the indemnified party; and(c) providing the indemnifying party, at the indemnifying party’s expense, all reasonable assistance in connection with such claim. The
indemnified party may participate in the defense of the claim at its sole cost and expense. Section 8 sets forth the indemnifying party’s
sole liability to, and the indemnified party’s exclusive remedy for, any type of claim or action described in Section 8.
9.

Limitations of Liability.

TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY LOST PROFITS, GOODWILL, OR REVENUES OR FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, COVER, BUSINESS INTERRUPTION, OR PUNITIVE DAMAGES IN CONNECTION WITHANY CLAIM OF ANY NATURE, WHETHER IN CONTRACT, TORT, OR UNDER ANY THEORY OF LIABILITY, ARISING UNDER THIS AGREEMENT,EVEN IF A PARTY HAS BEEN GIVEN ADVANCE NOTICE OF SUCH POSSIBLE DAMAGES OR IF A PARTY’S REMEDY OTHERWISE FAILS OF ITSESSENTIAL PURPOSE.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY’S ENTIRE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY
CUSTOMER TO SMARTSHEET UNDER THIS AGREEMENT FOR THE SERVICES GIVING RISE TO THE LIABILITY DURING THE TWELVE (12)MONTHS PRIOR TO THE DATE ON WHICH THE LIABILITY AROSE. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS
LIMIT.
THE FOREGOING EXCLUSIONS AND LIMITS IN THIS SECTION 9 SHALL NOT APPLY TO LIABILITY OR OBLIGATIONS ARISING UNDERSECTIONS 1.2 (RESTRICTIONS) OR 8 (INDEMNIFICATION), INFRINGEMENT OR MISAPPROPRIATION BY A PARTY OF THE OTHER PARTY’S
INTELLECTUAL PROPERTY RIGHTS, OR CUSTOMER’S OBLIGATION TO PAY FOR SERVICES OR TAXES UNDER THIS AGREEMENT.
10.

Term and Termination.

Smartsheet User Agreement (v1021)

5 of 910.1 Term. This Agreement will remain in effect until terminated as set forth herein or by the parties’ mutual written agreement.
Orders will remain in effect for the Term of the Services specified in such Order. EACH SERVICE WITH A SUBSCRIPTION-BASED TERM
ON AN ORDER WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE (1) YEAR RENEWAL TERMS (each, a “Renewal Term”) UNLESS THE
PARTIES AGREE OTHERWISE IN THE ORDER OR A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE (INCLUDING VIA EMAIL) OF
NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END OF THE THEN-CURRENT TERM. For the avoidance of doubt, anypurchases of non-subscription or one-time Services made via an Order will not automatically renew. Each SOW will remain in effectfor the period specified therein. If no period is specified, the SOW will terminate once the Professional Services set forth in the SOW
have been completed.
10.2 Termination for Cause. Either party may terminate a Service or this Agreement immediately upon written notice if the otherparty breaches any material provision of an Order, SOW, or this Agreement, and fails to cure the breach within thirty (30) days of such
written notice from the non-breaching party.
10.3 Effect of Termination. Upon termination of this Agreement for any reason: (a) all Orders and SOWs under this Agreement willterminate; and (b) all rights and obligations of the parties hereunder will cease (except as set forth in Section 10.6 (Survival)). If
Customer terminates a Service or this Agreement for Smartsheet’s uncured breach pursuant to Section 10.2 (Termination for Cause),
Smartsheet shall issue a refund of prepaid fees covering the terminated portion of each Services’ respective Term and, if applicable,
Partner Apps. If Smartsheet terminates a Service or this Agreement for Customer’s uncured breach pursuant to Section 10.2, Customer
shall pay any outstanding amounts payable under this Agreement for the Term applicable to any terminated Service and, if applicable,
Partner Apps. Customer will remain obligated to pay for Professional Services rendered through, or payable as of, the effective datesuch Professional Services are terminated.
10.4 Return and Deletion of Customer Content. At any time during the Term, Customer may download a backup copy of Customer
Content (with file attachments in their native formats and all other Customer Content in an industry standard export format) from an
online Service by using a self-service feature, or may request such backup copy by written notice to Smartsheet if such feature is notavailable. Upon Customer’s written request at the time of termination or expiration of any Term, Customer’s SysAdmin will be allowed
read-only access to an online Service for thirty (30) days following such date of termination or expiration for the sole purpose of
downloading a backup copy of Customer Content. Within one hundred eighty (180) days following termination or expiration of any
Term, Smartsheet will delete and render Customer Content unrecoverable and, upon Customer’s written request, certify such process
in writing. Notwithstanding the foregoing, Smartsheet may retain copies of Customer Content as part of records, documents, orbroader data sets in accordance with Smartsheet’s legal and financial compliance obligations, on the condition that Smartsheet
continues to comply with all the requirements of the Agreement in relation to any such retained Customer Content.
10.5 Suspension. Smartsheet may suspend Customer’s access to any Service immediately if: (a) Customer fails to make a payment
for more than fifteen (15) days following its due date; or (b) Customer has, or Smartsheet reasonably suspects based on documented
evidence that Customer has, breached Section 1.2 (Restrictions) or misappropriated or infringed Smartsheet’s intellectual property or
proprietary rights.
10.6 Survival. The following Sections will survive termination or expiration of this Agreement: 2.2 (Processing); 3 (Intellectual Property
and Proprietary Rights); 4.3 (Free Services); 5.1 (Fees); 5.2 (Payment); 6 (Confidentiality); 8 (Indemnification); 9 (Limitations of
Liability); 10.4 (Return and Deletion of Customer Content); 10.6 (Survival); and, to the extent necessary to effectuate the foregoing,
11 (General).
11.

General.

11.1 Insurance. Smartsheet will procure and maintain at its expense commercially reasonable insurance coverage during the Term,evidenced by Smartsheet’s certificate of insurance, which is available on the Site.
11.2 Publicity. Unless Customer has notified Smartsheet to the contrary in writing (including via email), Smartsheet may disclose
Customer as a customer of Smartsheet or the named Services used by Customer or may use Customer’s name and logo on the Site or
in Smartsheet’s promotional materials.
11.3 United States Government End-Users. The Services provided by Smartsheet are “commercial items” consisting in part of“commercial computer software” and “computer software documentation,” as such terms are used in the Federal Acquisition
Regulation (FAR) and the Defense Federal Acquisition Regulation Supplement (DFARS). In accordance with FAR 12.211 (Technical data)
and FAR 12.212 (Computer software), and DFARS 227.7102 (Commercial items, components, or processes) and DFARS 227.7202
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(Commercial computer software and commercial computer software documentation), as applicable, the rights of the United States
government to use, modify, reproduce, release, perform, display, or disclose computer software, computer software documentation,and technical data furnished in connection with the Services will be pursuant to the terms of this Agreement. This United States
government rights clause is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government
rights in computer software, computer software documentation, or technical data.
11.4 Export Compliance. Each party shall comply with applicable export controls administered by the United States government, themember states of the European Union, and other foreign jurisdictions (collectively, “Export Control Regulations”). Without limiting
the foregoing: (a) Customer acknowledges that the Services, Documentation, and Customizations may be subject to Export Control
Regulations; (b) Customer will not permit Users to access or use any Service, Documentation, or Customization in violation of any
applicable embargo restrictions; and (c) Customer is responsible for complying with Export Control Regulations and any other local
laws and regulations which may impact Customer’s right to export, access, or use the Services, Documentation, and Customizations.
11.5 Notices. Except where this Agreement permits notice via email, all notices provided by a party under this Agreement must be inwriting and sent via internationally recognized delivery service or certified United States mail. Notices sent via email will be deemed
given one (1) business day after being sent, and notices sent via any other authorized delivery method will be deemed given five (5)business days after being sent. Notices must be addressed as follows: if to Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200,
Bellevue, WA 98004, and for notices permitted to be sent via email, to legal@smartsheet.com; and, if to Customer, Attn: Legal at
the billing address on record with Smartsheet that was provided by Customer, and for notices permitted to be sent via
email, to Customer's then-current SysAdmin(s) email address. Customer may request notification of changes to the
Policies, Security Practices, and Privacy Notice via www.smartsheet.com/notification-requests.
11.6 Assignment. Either party may assign this Agreement and any Orders or SOWs in connection with a merger or similar transaction
or to a company acquiring substantially all of its assets, equity, or business, without any requirement to obtain permission for suchassignment; otherwise, neither party may assign this Agreement or any Orders or SOWs to a third party without the advance writtenconsent of the other party. Subject to the foregoing and notwithstanding any prohibitions on transferability under this Agreement,
the assigning party shall notice the non-assigning party of any permitted assignment and this Agreement and any Orders or SOWs willbind and inure to the benefit of the parties, their successors, and their permitted assigns.
11.7 Force Majeure. A party is not liable for delay or default under this Agreement if such delay or default is caused by conditions
beyond its reasonable control and the party suffering from any such conditions uses reasonable efforts to mitigate against the effectsof such conditions.
11.8 Amendment; Waiver. Unless otherwise expressly stated herein, this Agreement and any Orders or SOWs may be modified only
by a written agreement executed by an authorized representative of each party. The waiver of any breach of this Agreement or of
any Order or SOW will be effective only if in writing, and no such waiver will operate or be construed as a waiver of any subsequent
breach.
11.9 Enforceability. If any provision of this Agreement or any Order or SOW is held to be unenforceable, then that provision is to beconstrued either by modifying it to the minimum extent necessary to make it enforceable (if permitted by law) or disregarding it (ifnot permitted by law), and the rest of this Agreement or the relevant Order or SOW is to remain in effect as written. Notwithstanding
the foregoing, if modifying or disregarding the unenforceable provision would result in failure of an essential purpose of thisAgreement or any Order or SOW, the entire Agreement or the relevant Order or SOW will be considered null and void.
11.10 Governing Law. This Agreement and any Orders and SOWs are governed by the laws of the State of Washington, without regard
to its conflicts of law rules, and each party hereby consents to exclusive jurisdiction and venue in the state and federal courts locatedin Seattle, Washington for any dispute arising out of this Agreement or any Orders or SOWs.
11.11 Entire Agreement; Conflict. This Agreement, together with the Policies and, if applicable, the DPA or the Smartsheet Agreement
Supplement, and any Orders and SOWs represent the entire agreement between Smartsheet and Customer with respect to theServices. Downloadable Smartsheet software expressly governed by a separate end-user license agreement presented at the time ofdownload or use are not governed by this Agreement. In the event of any conflict between this Agreement and any Order or SOW,
this Agreement will govern and control unless the Order or SOW expressly and specifically overrides terms or conditions of thisAgreement. With respect to any Services, terms and conditions included in the following items, whether submitted or executed before
or after the Term start date, are null and void: (a) a Customer purchase order or similar document; (b) a Customer vendor registration
form or online portal; and (c) any other contemporaneous or prior agreements or commitments regarding the Services or the other
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7 of 9subject matter of this Agreement. Any non-English translation of this Agreement is provided for convenience only and in the event of
any ambiguity or conflict between translations, the English version is authoritative and controls.
11.12 Individual Privacy Notice. In accordance with applicable data protection laws, Smartsheet will notify individual Users of
its publicly posted Privacy Notice available at www.smartsheet.com/legal/privacy and, as a data controller, may process
personal information collected directly from individual Users (which may be duplicative of personal information contained within
Customer Content) as described in such Privacy Notice.
11.13 Revisions. Smartsheet reserves the right to revise this Agreement by posting a revised version on the Site, which will be effective
five (5) days after posting. Continued use of the Services after the effective date of revision will constitute Customer’s acceptance ofthe revised Agreement. If Customer objects to the revisions, Customer may terminate any Orders governed by this Agreement by
providing written notice to Smartsheet prior to the effective date of revision, and Customer will remain obligated to pay amounts due
to Smartsheet under such Orders without a refund of prepaid fees. Customer's termination will be effective upon Smartsheet's written
acknowledgement of such termination, and in no event later than thirty (30) days from Smartsheet's receipt of Customer's termination
notice.
12.

Definitions. Capitalized terms used but not otherwise defined in this Agreement have the following meanings:“Affiliate” means any person or entity that owns or controls, is owned or controlled by, or is under common control or ownershipwith, a party to this Agreement, where “control” is defined as the possession, directly or indirectly, of the power to direct or cause thedirection of the management and policies of an entity, whether through ownership of voting securities, by contract, or otherwise.
“Customer Content” means any data, file attachments, text, images, reports, personal information, or other content that is uploaded
or submitted to the online Services by Customer or Users and is processed by Smartsheet on behalf of Customer. For the avoidanceof doubt, Customer Content does not include usage, statistical, learned, or technical information that does not reveal the actual
contents of Customer Content.
“Customizations” means all software, code, materials, ideas, deliverables, and items that are conceived, made, discovered, written,
or created by Smartsheet’s personnel in connection with Professional Services under an Order or SOW.
“Disclosing Party” means the party disclosing Confidential Information to the Receiving Party.
“Documentation” means documentation provided by Smartsheet on the Site that is uniformly available and applicable to all
Smartsheet customers and relates to the operation and use of the Services, including user manuals, operating instructions, help
articles, and release notes, each as updated by Smartsheet from time to time.
“Order” means an executed ordering document or online order issued or otherwise approved in writing by Smartsheet thatincorporates this Agreement by reference and specifies the Services that Customer is authorized to access and use.
“Partner App” means a service or application developed and owned by a third party for which Customer purchases a license from
Smartsheet under an Order and is made available to Customer exclusively in accordance with the terms and conditions of the enduser license agreements accompanying them, except that the payment provisions of this Agreement will apply.
“Policies” means the Limits Policy, Acceptable Use Policy, and Travel and Expense Policy, each as available atwww.smartsheet.com/legal and updated by Smartsheet from time to time.
“Professional Services” means implementation, configuration, integration, training, advisory, and other professional services related
to the online Services that are provided or controlled by Smartsheet.
“Receiving Party” means the party receiving or accessing Confidential Information of the Disclosing Party.
“Services” means the Professional Services and the Subscription Services and any other online service or application provided orcontrolled by Smartsheet for use with the Subscription Services.
“Site” means Smartsheet’s website www.smartsheet.com and any website linked from such website that is owned or controlled by
Smartsheet.

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8 of 9“Smartsheet Properties” means Services, Documentation, and Customizations, and all Smartsheet technology, software, data,
methodologies, improvements, and documentation used to provide or made available in connection with Services, Documentation,
and Customizations, and all intellectual property and proprietary rights in and to the foregoing.
“SOW” means an executed statement of work or similar document issued or otherwise approved in writing by Smartsheet thatincorporates this Agreement by reference and specifies the scope of the Professional Services for Customer.
“Subscription Services” means the subscription-based online services and applications that are provisioned or controlled by
Smartsheet.
“SysAdmin” means a User with certain administrative control rights over Customer’s online Services.
“Term” means the period of authorized access and use of a Service specified in an Order.
“User” means any individual permitted or invited by Customer or another User to access and use online Services available to Customer
under an Order and the terms of this Agreement.

Last Updated: October 5, 2021

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