Teleflex LLC
3015 Carrington Mill Blvd, Morrisville, NC 27560
Phone: 866-246-6990
cs@teleflex.com

United StatesReturn Goods Policy
All returns of products purchased from Teleflex LLC (“Teleflex”) must be authorized by Teleflex and made within 60 calendar
days of the invoice date or for non-conforming or defective products, within the applicable warranty period and in accordance withall applicable warranty claim procedures. To request a return goods authorization (RGA), contact Teleflex Customer Service byphone at 866-246-6990 or by email at cs@teleflex.com. RGA requests must include:•••••Customer account number
Customer purchase order number or Teleflex invoice number
Teleflex product number and the quantity being returned
Teleflex lot or serial numbers and, if applicable, expiration dates
Reason for return

RGAs are valid for 60 calendar days from issuance date. All authorized returns must reference the assigned RGA number and be
shipped freight prepaid by customer to the Teleflex location indicated in the RGA with confirmation that the product has been
stored according to label storage conditions as applicable, except Teleflex will pay customer’s reasonable documented shipping
costs for authorized returns of (a) products shipped in error by Teleflex that are returned within 60 calendar days of the invoicedate or (b) non-conforming or defective products that are returned within the applicable warranty period. Unauthorized returns
may, at Teleflex’s discretion, be returned to customer at customer’s expense or destroyed by Teleflex, without credit being issued
to customer.
Eligible Returns and Credit
Subject to the other provisions of this policy, credit will be issued at the net purchase price for authorized returns of (a) products
shipped in error by Teleflex that are returned within 60 calendar days of the invoice date or (b) non-conforming or defective
products that are returned within the applicable warranty period. For all other authorized returns, credit will be issued at the net
purchase price of the products minus a 30% restocking fee.
Credits for returned products are conditioned upon Teleflex’s inspection and approval of the products upon receipt. If Teleflex
determines, in its discretion, that any of the products are ineligible for return, customer will not receive a credit, even if an RGA
was issued.
Ineligible Returns•
Products damaged in transit. Carrier is responsible and should be contacted by customer.
•Products shipped in error by Teleflex that are returned more than 60 calendar days after the invoice date.
•
Products in altered or damaged packaging or in packaging other than the original packaging.
•Products returned in a quantity less than Teleflex’s original unit of sale.
•Products with less than six months shelf-life remaining based on expiration dates.
•Products that are opened, altered, abused, improperly stored or otherwise not in saleable condition.
•Products that are special order, private label or otherwise custom, or that are discontinued.
•Products modified or repaired by anyone other than an authorized Teleflex representative or further manufactured,packaged or processed.
•Returns prohibited by state law. Each state has individual pharmacy laws; all returns of products containing
pharmaceutical components are subject to approval of Teleflex Regulatory Affairs.
Exceptions and Special Handling
Products being returned for repair (e.g., instruments, equipment) must be accompanied by an approved repair notification, which
may also be arranged through Teleflex Customer Service. Customer is responsible for the costs of any repair not covered by awritten limited warranty.
Teleflex’s Interventional Urology products (e.g., UroLift® System and related kits, scopes and accessories) are non-returnable
unless the products (a) were shipped in error by Teleflex and are returned within 60 calendar days of the invoice date, (b) are
non-conforming or defective and returned within the applicable warranty period, or (c) are ones which Teleflex specificallyauthorized in writing for return. For catalog nos. UL-SCOPE and UL-SCOPE4 only, Teleflex Interventional Urology also offers afactory exchange replacement at a discount rate if damage occurs to those Products by customer within 12 months of the original
delivery date. To request an RGA for any of Teleflex’s Interventional Urology products, contact Teleflex Interventional Urology
Customer Service by phone at 877-408-9628 or by email at UroLiftCustomer@teleflex.com.
Return Goods Policy (US v.24-OCT-2022)