KMU Hospital

Information on outpatient
consultation

Consultation reception hours
Outpatient consultation reception hours
First-timeconsultation(Note: On Saturdays 8:30-11:30)

Return-visit
consultation

Outpatient

Closed onSundays, holidays, second and fourth Saturdays
Year-end and New Year holidays (December
29th to January 3rd)KMU Hospital

Hospital opening hour

For first-time visit patients
If you do not have a patient ID card or referral letter such as from your family
doctor,Please preparea special fee will be charged.

Please fill out the medical consultation application form, take your numbercard, and wait.
Your first-time visit is registered.

Consultationroomreception● You will receive a patient ID card, a reception slip, and apaging device.
● Please inform the reception desk of your department thatyou have visited the hospital.
● Please wait inside the hospital.

Patient ID card…

The card can be used commonly in all departments. Please be sure to bring the card with you when you visit
the hospital, as you will need it for reception, consultation, and accounting. If your patient ID card is lost,
there will be a reissuance fee. (100 yen)

Reception slip…

Please check your reception number, department, appointment time, and consultation room number.

Paging device…

Please see page 3 for handling instructions.

Consultationroom● When it is almost your turn to see a doctor, you will be notified via the pagingdevice. Please press the confirmation button and come to the front of theconsultation room.
● When it is your turn for consultation, your reception number will be displayedon the display board in front of the consultation room. You will also receive a
notification on your paging device, so please press the confirmation buttonand enter the consultation room.

Treatment, injection

Examination(including diagnosticimaging), surgery

Please follow theinstructions of medicalstaff.

When your doctor’s consultation is finished, you will receive a basic outpatient schedule, which you
should submit at the reception of the department you visited or Service Counter.

Reception for eachclinical department

Service Counter calculates medical care fees.

Auto Accounting Machineor Accounting andPayment
Information on
Outpatient
Pharmacy

Please pay the medical care fees.
Please keep your receipt in a safe
place.

We accept consultations regarding family pharmacies.
● All medications are prescribed outside the hospital.
● You will receive a prescription. Please purchase your medication(s) at
your local pharmacy.

Prescription Refill Fax Request Send your prescription to your local pharmacy by fax.

Returning home

For return-visit
patients
Individual who does nothave an appointment

Individual who has an
appointment

Appointment
reception

Outpatient Registration
Outpatient
RentalPagingdevicePlease see
page 3 forhandling
instructions.

Insurance Card
Confirmation

Walk-upappointment isregistered.

We will verify your insurance card.
Please present your insurance card before your consultation
at the beginning of the month.
If we are unable to verify your insurance card, you may berequired to pay the entire medical care fees.

Consultation
room

Treatment, injection

Examination(including diagnostic
imaging), surgery

Please follow theinstructions of medicalstaff.

● When your doctor’s consultation is finished, you will receive a basic
outpatient schedule, which you should submit at the reception of thedepartment you visited or Service Counter.
● If you only have an examination, you will not receive a basic outpatientschedule, so please present your reception slip at the Service Counter.

Reception for eachclinical department

Service Counter calculates medical care fees.

Auto Accounting Machineor Accounting and Payment

Prescription Refill Fax Request

Please pay the medical care fees.
Please keep your receipt in a safe
place.

Send your prescription to your local pharmacy by fax.

Returning home

Handling the paging
deviceRental of thepaging device

The device is rented at the consultation reception or at theOutpatient Registration. Please check the "Content" displayedon the screen and press the "Next Page" button.

First-time Visit Patients

Return Visit Patients

Consultation
reception

Outpatient

RentalConsultation
room number

Page number
Department code/department nameReception number

Confirm button
Press to stop vibration, melody, etc. when
you are paged.

Scroll button(Normally, the information will be displayed on one screen.)

If the information is displayed on the second
screen, press the scroll button to scroll thedisplayed information up or down.

Next page button
If the content is displayed on multiple pages,
such as when you have received some
information, the content on the next page willbe displayed.

Previous page button
Return to previous page.

Information on thepaging device
screen (flow ofconsultation)

The screen will display information such as before the consultation, start ofconsultation, and completion of accounting.
When new information is received, the device notify you with a vibration
and a melody.
(Here, we will explain using an example of paging to visit "OrthopedicSurgery".)

Information immediately after reception
After reception, the department code, department name, consultation
room number, reception number, and information will be displayed.
Please wait inside the hospital until you are paged to come in front of
the consultation room.

Paging to come in front of the consultation room
It's almost your turn for consultation.
Please press the "Confirm button" and come in front of
the room of your consultation room number.

Information on starting consultation
When it is your turn for consultation, we will call you tothe consultation room.
Please check the consultation room number before
entering.

Information on examinations and X-rays
If blood sampling, physiology functions examination, radiography,endoscopy, etc., are scheduled, you will receive and notification andinformation. However, please note the device cannot page you.

Consultation completed
If you are visiting another department, pleasepress the "Next Page" button.

Paging for accounting
You will be paged when the accounting is done.
Please pay at the Auto Accounting Machine orat the Accounting.
Caution!!
Paging device does not function at the Blood Sampling Room, Physiology
Functions Section (electrocardiogram, electroencephalogram, etc), orradiography, so please come to the reception of each department.

Information on various procedures, etc.
Patient IDcard● Please be sure to bring your patient ID card as you will need it at the time of consultation andpayment.
● Please keep your patient ID card in a safe place. If your patient ID card is lost, we will reissue it at
the G1 First-Time Visit Reception, but you will be required to pay a reissuance fee of 100 yen.

Procedures for changing address, name, etc.
● If your address, name, etc. have changed, please notify the G1 First-Time Visit Reception or F1Service Counter. At that time, please submit your health insurance card, other medical
certificates, if any, and your patient ID card. If your name has been changed, we will replace yourpatient ID card free of charge.

Confirmation of health insurance card, etc.
● Health insurance cards and other medical cards will be checked once a month on the day of yourfirst visit, so please present them at the Insurance Card Confirmation. If we are unable to verify
your insurance card, you may be required to pay the entire medical care fees.

Issuance of certificates● If you require certificates such as a medical certificate, please apply at the Document
Issuance. (We do not accept requests by phone or mail.)

Application reception hours

Issuance hours

Monday toFriday

Monday toFriday

SaturdaySaturdayInformation on Outpatient
Pharmacy● Our hospital issues prescriptions for outpatient pharmacies. If you have receive a prescription for
the first time, please use the ''F4 Outpatient Pharmacy.'' We will introduce you to an insurance
pharmacy suited to your needs.
● Prescriptions are valid for four days, including the date of issue, so please bring them to yourinsurance pharmacy as soon as possible.

Please observe...
● Smoking is entirely prohibited in our hospital, including on the premises.
● Please set your cell phone to silent mode. If you make a call, please go near the Center Atrium so
as not to disturb other patients.

KMU Hospital
2-3-1 Shin-machi, Hirakata City, Osaka 573-1191 Tel: 072-804-0101 (main number)