Duskin official website
https://www.duskin.co.jp/english/

Duskin Co., Ltd.
1-33 Toyotsu-cho, Suita-shi, Osaka 564-0051 JAPANCorporate Profile 2024

Every Day
Is a New Day
People tend to take the days for granted as they go by.
But the wonderful times in life come about
when we do our best each and every day.
That’s why we believe it’s important
to stay in tune with our customers
and to support them as best we possibly can.
“Day after day, beginning with today,
both you and I have a chance to begin our lives anew.”
As our founder Seiichi Suzuki stated,part of our management philosophy is to create
something new and different out of what might be a mundane day.
The whole idea is to keep the excitement there
today, tomorrow and into the future.
A free and flexible approach leads to a new kind of enrichment to life
— and that means fun moments.
We consider it our mission to sow the seeds of joy
amongst people and communities.

01

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1

Keeping up the spirit ofchallenge and new ideas

6

to create newness every single day

Duskin has launched countless businesses and projects
through the present time. We continuously take up new
2challenges. Sometimes we might fail, but in this way, we

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stay a step ahead of customer needs, anticipating what it isthat they would like next and creating it.
We begin to get an idea of what is needed by first listening
to each of our customers. We think about our customers’
lives — and how to make them smile.
We want our customers’ lives to be full of pleasant surprises
and happy moments: that is, a new day every day. And wechallenge ourselves to helping to make that happen, now
and into the future.
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1. Feb. 1999: First Katsu & Katsu pork cutlet restaurant opens in Shikinzan Koen Park in
Osaka. 2. Aug. 1986: Duskin’s first water purifier, Oishii Mizu launched. 3. Nov. 2020: Sales
launched for TuZuKu Long-lasting Disinfectant and Cleaner, an antimicrobial, sanitizing
cleaning product developed in a joint project with Fujifilm Holdings. 4. Apr. 1985: Kukiban,
Duskin’s first air-purifier rental service, including regular filter changes and maintenance,
launched. 5. Oct. 1991: Sales launched nationwide for Beauty Clean, an automatic washingdevice for men’s urinals. 6. Apr. 1971: Mister Donut pilot shop opens in Minoh City, Osaka
Prefecture. 7. Oct. 1964: Nationwide sales launched for Home Duskin, our first home-use dust
control product line. 8. May 1970: A partnership agreement is formally signed with Mister
Donut of America. 9. Apr. 1971: When Mister Donut is first established in Japan, the shop
offers 143 kinds of donuts and 11 types of beverages. 10. May 1961: Founder Seiichi Suzuki
travels to the United States for the first time, where he encounters the dust control business.
11. Sept. 1971: The Hai Mop, a home-use mop equipped with superior features, is completed.
12. Jan. 1987: Duskin becomes the first Japanese company to win the International Franchise
Association (IFA) Hall of Fame Award. 13. Oct. 1978: First store of Rent-All, which offers
rentals of home-use products for hobby, travel, baby goods and other items, opens. 14. Jan.
1971: ServiceMaster, a professional cleaning service, is launched. 15. Mar. 2021: The simple
and compact MuKu cleaning tool series is launched nationwide.

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To be one of the most essential companies
for society for many years to comeWe are always flexible in our response toenvironmental changes and we take on new
challenges
Duskin is currently implementing measures under its

focused on further raising the awareness of ouremployees to think and act on their own initiative as wellas to boost their productivity.
We continue to treasure interpersonal connections and

On November 16, 2023, we celebrated Duskin’s 60th anniversary.

March 31, 2023, to fiscal year ending March 31, 2025) within

gracious hospitality we have fostered. We further hone our

We would like to express our sincere appreciation for your longtime

Phase III of its long-term ONE DUSKIN strategy. The strategy

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support and patronage.

is aimed at uniting all Duskin businesses so as to serve ourbe replaced by AI. With these strengths, we will redouble

customers in the most effective and courteous manner.

our efforts to embark on measures that promote personnel

required a lot of hard work. People swept up dust using dusters and

The Direct Selling Group, which provides mat and mopbrooms and then wiped the floor and other surfaces with a damp

rentals as well as cleaning and technical services, dedicatescloth. Against this backdrop, our founder, Seiichi Suzuki, acquired

full effort to meeting the changing social needs; all this as

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awareness of the importance of hygiene and cleanlinessfrom abroad. He then established Duskin in 1963 and developed aremains strong, despite pandemic restrictions on economic

chemically treated dust cloth named Home Duskin. He started theactivities being eased. The Food Group with its core Misterdevelopment.

We aim to become a sustainable company

rollout of this innovative product through a rental system. The system

Donut business, is committed to enhancing customer

Our environmental policy states, “To achieve a moreis a socially and environmentally friendly method based on the idea

satisfaction by delivering more delicious products andsustainable society, Duskin maintains a strong focus onof repeated and shared use. Later on, he made a trip to the Unitedbuilding systems to improve customer convenience.

sound business and environmental conservation.” To help

States and was impressed with Mister Donut’s delicious handmade

create a recycling-oriented, decarbonized society, we

donuts. With a wish to introduce this American taste to the Japanese

have formulated and begun implementing Duskin Green

people, he opened the first Mister Donut shop in Minoh, Osaka in
1971.
To quickly expand the businesses nationwide, he adopted
franchising, a revolutionary system at the time. He selected local
people−those born and raised in the communities who can run theirbusiness in their familiar areas−as franchisees.
He then developed a variety of businesses, with the wish to help
enrich people’s mind and life. Today, all of us at Duskin, humbly
grateful to our customers for their 60 years of support andpatronage, carry on our founder’s expressed desire to sow the seedsof joy to people and communities. We continue to adhere to thephilosophy of unifying business and morals, a philosophy based on
creating better social and business values simultaneously.

To be the most attentive service provider in the world

Long-term strategy
We aim to unite all Duskin businesses so as to serve our customers in the mosteffective and courteous manner.

A one and only franchise system where franchisor and franchisees share our Management Philosophy
To be a unique group of companies that contribute to creating communities where people are connected,
safe and live happily
The most trusted franchise business in the community
To become the most reliable service provider, proactively anticipating customers’ needs and providing innovative
solutions
All business units and services join to respond to the needs of our customers
To commit to an all-out, system-wide effort to provide the best services for our customers
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Process Improvement team last year. This team is

Medium-Term Management Policy 2022 (fiscal year ending

In early 1960s, cleaning was one of the household chores that

Corporate Visiondevelopment initiative was the creation of a Continuous

Developing people − This will lead to thebuilding of a solid business foundation

Target 2030 as an environmental management goal
extending to year 2030. With the slogan of ONE DUSKIN,
all our businesses within the Duskin Group will join tocontribute to achieving a more sustainable society. The

Human capital is the backbone of our business. If each andgroup is committed to executing Duskin’s joint initiatives

every Duskin employee thinks and acts with heart and mind

for sustainability.

guided by Duskin’s management philosophy, the company
will grow further and remain valuable to society.

We are proactive in meeting society’s expectations. We
are inspired by our stated mission which is to sow theAs part of our human resource development program, weseeds of joy to people and communities, now and in the

introduced an online learning platform for employees’

future. We, together with our franchisees, remain focused

self-development. We are confident that the opportunities foron taking on challenges to be one of the most essential

employees to learn new skills such as IT and othercompanies for society for many years to come.

competencies on a variety of themes will surely strengthen
their capabilities to fulfill their goals. Another personnel

The three phases toward fulfilling ONE DUSKIN

Phase III: FY2022 - FY2024

Phase I: FY2015 - FY2017

Phase II: FY2018 - FY2020

Medium-Term Management Policy 2015

Medium-Term Management Policy 2018

Medium-Term
Management Policy 2022
Basic policy
Unify business and morals (that is,pursue greater economic and social
value alike) by reforming our portfolios
to address the changing businessclimate and solve social issues.

Medium-Term
Management Policy

2022

Note: FY2021 was a preparatory period in which we monitored thetrend in coronavirus infections before kicking off our next step.

Three strategic themes

Reforming ourbusiness portfolios

Reforming our business portfolios to address thechanging business climate and solve social issues

Establishing asolid foundation

Solidifying our business base to enhance
corporate value

Coexistence withlocal communities

Actions towards a sustainable society andmanagement
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Our founder’s philosophy lives on

Pursuing the philosophy of Prayerful Management

Attentive care for our customers is our

through franchising on the basis of ourultimate focus. This is guided by our
founder Seiichi Suzuki’s enduring life

Duskin FounderSeiichi Suzuki

principles reflected in Duskin’s philosophy

unwavering principles

Seiichi Suzuki was born in Hekinan City, Aichi Prefecture in 1911. Heof Prayerful Management.

joined Ittoen in 1938 and then established Kentoku Company in 1944.
From that time onward, Suzuki followed his principle of Prayerful

Each day we strive to stay true to his belief

Management, his purpose being to integrate moral and business goals inthat profit is the reward of joyous

1963 and paved its path to becoming Japan’s first multi-franchise businessboth his own and his company’s business practices. He founded Duskin inenterprise. Seiichi Suzuki passed away in 1980 at the age of 68.

transactions. Moreover, all of ouremployees incorporate his philosophy ofputting customer happiness first in all

Founder’s
Story

aspects of our daily lives.

Day after day, beginning with today
both you and I have a chance
to begin our lives anew.
Whether our lot today be profit or loss,
be spiritually ready for loss.
As a planter would, let us sow the seeds of joy
to every person we meet each day.

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Managing a business is not all up to the manager. It takes every single employee, as anactive participant in management, to pursue self-improvement.

2

We are spiritually ready for possible losses and dare to choose this path in order to serve
humanity to the utmost.

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4

Taking every day as a chance to start anew

Humanity above all else

Keep doing what makes people really happy
We pledge to always sow the seeds of joy for people and communities.
All our businesses reflect this caring and joyful spirit.

Striving to make this world a place where we can serve
others and give each other a sense of purpose in life
We genuinely enjoy providing spiritual enrichment for people.

For everyone, for you and me,
may we lead our lives in this world to the fullest,
realizing our maximum spiritual and material potential.

Prayerful Management

Management Philosophy

Our Management Philosophy in four steps

Franchising to achieve our business philosophy

To this very day, we at Duskin continue to chant ourmanagement philosophy in unison every day and reconfirm
our belief in the values it stands for. Also, all new employees
and franchisees joining the Duskin Family are expected to
uphold this philosophy.

Duskin launched its franchising system with the hope that
it would provide opportunities to make dust control into a
successful business for people aligned with its philosophy.
Thanks to this system, we are able to pass on ourbusiness philosophy to our franchisees and thereby
ensure that each individual involved with Duskin supports
management with the same passion.
National training session for Duskin’s
franchise chain (1964)

Founder Seiichi Suzuki cleans the entrance of the Osaka
City Central Public Hall on New Year’s Day, 1976.
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Bringing the seeds of joy
to as many people as possible
Part of our philosophy is that we deliver joy and attentive care to all people and theircommunities — and we know how important it is to fully understand the needs and opinions of
our customers and to address their needs appropriately. This is Duskin’s unique style andsomething we will never change.

In tune withcustomer needs
Not only do we offer products andservices, but we are also ready at any
time to help customers solve theirissues. Keeping one step ahead with oursolutions, we stay in tune with their
specific needs.

Ideas
taking shape
Examining the day-to-day life of our customers
and listening to their opinions and requests, wedevelop our products and services withflexibility. We work through a process of trial
and error on a daily basis to help make sure that
our customers are as happy as they can be.

Our franchise system
Duskin operates a myriad of businesses under its unique franchise system. As franchisor, we share thesame business philosophy of Prayerful Management with our franchisees and grow together with them.
Duskin’s strengths lie with its franchises, where solid ties — unconfined within the boundaries of business —give rise to a rare sense of unity and organizational strength.

Support for
management philosophy

Franchisor
Nine regional officesƔHokkaidoƔTohokuƔTokyoƔKita Kanto
ƔMinami Kanto

ƔTokai/Hokuriku
ƔKinkiƔChugoku/Shikoku
ƔKyushuFranchise agreement
Support for operation

Franchisees
Number ofsales offices

6,804
45

Number of production
and logistic facilities

As of March 31, 2024

An array of services designed to serve our customers over a lifetime
Taking a close look at the changing times and diversifying lifestyles, our goal is to enrich daily life of ourcustomers. Duskin engages in a wide variety of businesses to suit every stage of life and support eachindividual customer.

Make child-rearing easierand more comfortable

Support healthy growth

Enrich day-to-day life

Engender peace ofmind in the era of the
100-year lifespan

Our starting point is literally “listening to the customer”

WEB

Staying
connected

Besides our various direct selling andin-store customer touchpoints, we also
have a Contact Center and a Customer
Center in place to ensure comprehensive
support and engagement. We strive to bereadily available and highly convenient forour customers at all times, an approachthat includes instituting an online orderingsystem and special membership website.

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Expandingour horizons
In 1964, Duskin brought the franchise systemfrom the United States to Japan, where it tookroot. From this time onward, Duskin’s
business field grew dramatically.
Our goal is to be trusted and viewed as areliable company everywhere, regardless ofcountry or region.

Because Duskin considers the opinions of our customers to be of primal importance, we have set up
our systems to ensure that we can answer their diversifying needs.
We pay close attention to any issues or complaints that our customers have, all witha view to moving forward in such a way that we serve them better.

Our sales representative

Duskin Contact Center

Fan Meeting with customers

DDuet membership website

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Our Businesses

Food Group

Duskin has a diverse array of locations and shops around Japan, providing products andservices to meet customer needs everywhere.
Direct Selling Group

Main Subsidiaries and Affiliates

Mister Donut

MOSDO

Homemade donuts
and a variety of menu
items

Collaboration with
MOS Burger

1,016 shops

Six categories of the Clean Service (Number of franchise units)
Clean ServiceƔ

Dust Control (1,823)

ƔClean Service (1,568)

Ɣ

Air Control (1,527)

Rental and sales ofcleaning and hygiene
products

ƔWater Control (1,596)

Ɣ

Wipeful Service (1,451)

ƔDrink Service (724)

1 shopKatsu & Katsu Co., Ltd.

Kenko Saien Co., Ltd.

Ever Fresh
Hakodate Co., Ltd.

Japanese pork
cutlet restaurants

Restaurant
operator

Manufacture offrozen foods

Launched under a businesstie-up between MOS Food
Services and Duskin.

Overseas Development
Shanghai

ServiceMasterTerminix

Merry Maids

Total Green

Home Repair

Professional
cleaning service

Pest control andcomprehensive hygiene
management

Home cleaningand helper services

Plant andflower upkeep

Fixingscratches and dents

1,194 locations

555 locations

798 locations

176 locations

105 locations

Duskin has adapted business models fromaround the world to suit the needs ofindividual countries and regions,
expanding actively with a focus on the
rapidly growing Asian economies.

TaiwanThe Philippines

ThailandCambodia

Malaysia

Singapore
Indonesia

Uniform Service

Health & Beauty

Rent-All

Health Rent

Duskin Life Care

Leasing, sales andcleaning of uniforms

Natural cosmetics
and health foods

Comprehensive
event support

Rental and salesof assisted-living
products

Support services
for seniors

187 locations

95 locations

215 locations

456 locations

102 locations(Of which, 54 offer rentals
of baby goods.)

Main Subsidiaries and Affiliates

Duskin Healthcare Co., Ltd.
Hygienic environments
for medical institutions

Azare Products Co., Ltd.
Manufacture andsales of cosmetics

Kyowa Cosmetics Co., Ltd.
Cosmetics sales• The number of locations, franchise units and shops represents domestic operations only, as of March 31, 2024.
• The number of locations for the Direct Selling Group represents the number of franchise agreements.
• Given that some locations operate multiple businesses, their number indicated above may differ from the actual number of offices.

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Dust Control andCare Service

Mister Donut

Big Apple

Our circle of cleanlinessextends overseas

Mister Donut is welcomed
across borders

Two brands come together

Duskin’s overseas expansion started
in Taiwan in 1994. Since then, it has
extended to the fast-growing Chinese
market (Shanghai) in 2006 andcontinues to this day to develop bothresidential and commercial markets
overseas.

Everybody loves Mister Donut! We havea presence in five overseas markets:
Thailand, The Philippines, Taiwan,
Indonesia and Singapore.

Duskin acquired this donut chain in
Malaysia and Cambodia and made it asubsidiary in 2017. With our joint
knowledge and know-how, we are
increasing our presence in these regions.

2 markets

5 markets

2 markets

Taiwan and Shanghai

Thailand, The Philippines, Taiwan,
Indonesia and Singapore

Malaysia and Cambodia

Chugai Sangyo Co., Ltd.
Design andsales of uniforms

25 locations(

11,494 locations
1,784 shops
9,710 convenience store
and other sales points)

92 locations• The number of overseas sales locations is as of December 31, 2023.
• The Mister Donut business locations include shops operated under master franchise agreements.
• Shops for events and limited-time sales, which were included until FY2023 in the number of locations, are excluded as of FY2024.
• The number of locations accounts for the shops in operation. (In case of Mister Donut shops located outside Japan, those temporarily out of operation are also included.)12

Protecting what our customers
take for granted in daily life
The Direct Selling Group draws on the know-how accumulated
over many years in three key areas: work-life management,
senior support and hygiene, to help customers achieve a safe
and comfortable living environment, tailored to their diversifying
life and work styles.

We deliver on our commitments
to our customers
Always there by our customers’ side, in various places and forms,
we aim to be a truly reliable partner in their neighborhood.
That is why, we work closely together as a group to understand andmeet each customer’s unique needs and expectations through a wide
range of businesses, including hygiene and cleanliness solutions.

13Direct Selling GroupSix Categoriesof the Clean Service
The Clean Service offers a broad array of useful and appealing products.
Some of our products provide cleanliness and support a more comfortable and hygienic
lifestyle, while others simply make life more convenient.

Rental and sales ofcleaning and hygiene products

Clean Service

We help to keep your home, office or store clean
and comfortable at all times. Our sales
representatives visit your location, offering rental
and sales of cleaning and hygiene equipment aswell as helping our customers create a comfortableenvironment in accordance with specific living
spaces and workplace needs.

Clean Service

Air Control

Number of franchise units: 1,823

Number of franchise units: 1,568

Number of franchise units: 1,527

We offer products that help keep ourliving and working environments clean
and comfortable, including mops, cloths
and mats.

This service helps maintain bathroom
spaces, keeping them clean and hygienic.
We deliver hygiene products for a more
comfortable environment.

This service includes regular filter
replacement and device maintenance foritems such as air purifiers anddeodorizers, with a view to achieving
clean air.

Regularly scheduled rental services
that meet customer needs
Our sales representatives visit ourcustomers on a regular basis, delivering
their rentals and supporting them with any
difficulties they may have.
Number of sales representatives

Approx.

Water Control

Wipeful Service

Drink Service

Number of franchise units: 1,596

Number of franchise units: 1,451

Number of franchise units: 724

We offer periodic filter replacement sothat items such as water purifiers andbathroom shower head water purifiers
can be used in a hygienic manner.

We provide high-quality wipe cloths
developed for industrial use, offering full
support to manufacturing and repair
plants for creating a hygienic
environment.

We deliver authentic coffee, naturalmineral water and more on a regularbasis. We also offer a convenient water
dispenser rental.

57,000
As of March 31, 2024

Residential Commercial
customers customers

Uniform Service

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Dust Control

215 locations

Commercial
customers

Health and Beauty

456 locations

Residential
customers

Leasing, sales and cleaning of uniforms

Natural cosmetics and health food sales

This service provides a comprehensive support package of
uniform leasing and sales, cleaning, maintenance, as well as
pick-up and delivery. We have a wide selection of uniforms
for a range of different industry sectors. Our uniform cleaning
service uses cleaning methods with antimicrobial agents toeffectively suppress bacteria growth.

Our products include skin care cosmetics that help bring out thenatural beauty of the skin, and health food items made from naturalingredients. Duskin helps customers age beautifully and maintain both
good physical and mental health.

The number of locations and franchise units represents domestic operations only, as of March 31, 2024.

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Direct Selling Group

ServiceMaster 1,194 locations

Total Green 176 locations

Residential Commercial
customers customers

Residential Commercial
customers customers

Professional cleaning service

Plant and flower upkeep

With professional techniques and equipment, we address the variety
of issues that customers tend to face pertaining to cleaning, fromhouse to office and shops.

We provide regular maintenance including pruning, weeding, pest control
and lawn upkeep. For commercial locations, we also offer such services
as management and maintenance of vegetation and ornamental plantrentals.

Terminix 555 locations

Home Repair 105 locations

Residential Commercial
customers customers

Residential Commercial
customers customers

Pest control and comprehensive hygiene management

Fixing scratches and dents

Applying our knowledge and technique as professionals, we eliminate andprevent invasion of pests such as cockroaches, termites and mice inhomes, restaurants and offices, using methods that are both
environmentally and human-friendly.

With this service, we address our customer’ s troubles in their homes oroffice locations, including holes in the walls, scratches on the floors anddents on the doors, with our original techniques and services.

New initiatives
Merry Maids

798 locations

Residential
customers

Home cleaning and helper services

Duskin Rescue

This customer-tailored, in-home service assists customers on a variety ofcleaning and housework tasks. We have a variety of plans designed tomeet customer needs, either on a regular basis or simply as needed.

Duskin Wash

Rapid maintenance

Wash, dry and foldWe rush to the rescue with proven technology andreassuring support, swiftly solving key loss and otheremergency situations that challenge daily living.

Doing laundry is a time-consuming daily chore. We take thatburden off by collecting home laundry in a dedicated bag,washing and tumbling dry separately and then neatly
returning it to our customers.

The number of locations represents domestic operations only, as of March 31, 2024.

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Direct Selling Group

Rent-All 102 locations

Direct Selling Group: Main Subsidiaries and Affiliates(Of which, 54 offer rentals ofbaby goods.)

Comprehensive event support

Residential Commercial
customers customers

Duskin Healthcare Co., Ltd.

This service provides comprehensive support from event planning tosetup, operations and removal. Rental services are available for a wide
range of items, from event-specific products to baby goods and daily
necessities.

Hygienic environments for medical institutions

Providing everything from cleaning, washing and sterilization of medical
equipment and sophisticated hygiene management to integration of logistics,
this integrated service helps create the optimal hygienic environment inmedical and welfare facilities and achieve efficient operations. It also provides
a highly specialized service focused on infection control.

Azare Products Co., Ltd.

Manufacture and sales of cosmetics

Health Rent
187 locations
Residential
customers

Rental and sales of assisted-living products

Apart from manufacturing and wholesaling its own brand of Azare cosmetics
and quasi-drugs, this company also engages in manufacture of OEM products
for other companies. Through a comprehensive approach from formulation
development to manufacturing and quality control, they make the safety of
their cosmetics a top priority.

We engage in rental and sales of assisted-living products to facilitate thephysical independence of users and to assist them directly where needed.
Specialized consultants provide appropriate products in line with living
environments and personal circumstances of individual users.
Kyowa Cosmetics Co., Ltd.

Cosmetics sales

Specializing in sales of OEM cosmetics and quasi-drugs for other companies,
as well as sales of their own brand cosmetics, their breadth of experience andproven technology allow them to meet the needs of their business partners
and manufacture products that guarantee high levels of customer satisfaction.

Duskin Life Care 95 locations

Chugai Sangyo Co., Ltd.
Residential
customers

Support services for seniors
Our care staff members make outreach visits to seniors’ homes, facilities forthe elderly and other similar locations, to provide support services such as
physical care, housekeeping and dementia care. We create personalized
service packages based on the requests of the seniors or their families.

Design and sales of uniforms

With a focus on workwear solutions, this company designs, produces, sells andmanages inventory of original uniforms tailored specifically for companies.
Their uniforms blend comfort with functionality.

Note: These services are not covered by Japan’ s long-term care insurance system.

19

The number of locations represents domestic operations only, as of March 31, 2024.

20

Food Group

Bringing happy moments
to everyone, at any time
The Food Group continues to develop products thatanswer customer needs, as well as to create
comfortable, welcoming spaces. We are in the businessof delivering more delectable choices and more fun tocustomers of all generations.

Mister Donut
1,016 shops

Homemade donuts and a variety ofmenu items

New value with a full range of
products and campaigns

We deliver moments of happiness throughour delectable array of donuts that absolutely
everyone has fun choosing. Our goal is tocreate shops where anyone and everyone at
any time happens upon good things every
time they come in.

At Mister Donut, we work to bring customers
new and delicious selections. Under the
MISDO Meets theme, we offer new value
with products jointly developed with othercompanies, while the MISDO GOHAN menu
offers light meal choices other than donuts,
which customers can enjoy at any time of theday. Moreover, ordering ahead or getting
takeout is now easier with the MISDO Online
Ordering system and available delivery
services. We also renewed Mister Donut’ s
official smartphone application to better meetthe needs of our customers.

Collaboration with MOS Burger

MOSDO
1 shop21

This collaboration shop brings together MOS Burger and Mister Donut.
Enjoy the menu, full of both brands!
Launched under a business tie-up between MOS Food Services and Duskin.

The number of shops represents domestic operations only, as of March 31, 2024.

22

Our journey so far

Food Group: Main Subsidiaries and Affiliates

Katsu & Katsu Co., Ltd.

Japanese pork cutlet restaurants

This is a chain of 16 restaurants located mainly in Osaka. Specializedin Japanese pork cutlet, the menu of Katsu & Katsu features carefully
selected ingredients, including soft and juicy pork and wonderfully
textured raw bread crumbs. The result is simply a mouthwatering
fresh-fried treat.

Kenko Saien Co., Ltd.
Restaurant operator

Kenko Saien Co., Ltd. manages and oversees Boston House Co., Ltd.,
which operates restaurants in the northern Kanto region, and Bishoku
Kobo Co., Ltd., which manufactures pizza dough and other products.
The flagship brand Napoli No Shokutaku is an Italian restaurant chain
serving Neapolitan pizza made fresh in-house and paired witha distinctive customer service.

Before our founding

1944

Our founder Seiichi Suzuki established a wax manufacturing
company.
This marked his first steps towards unifying business andmorals under the principle of Prayerful Management.

1959

Suzuki was providing building maintenance and sellingcleaning products when he met Dr. Melvin J. Evans,the founder of the DIA Movement in the United States(a movement that sought to strengthen cooperation between
companies and their employees through workplacedemocracy). They realized that they shared the samebusiness philosophy and developed a deep friendship.

Dr. Evans and his wife with Seiichi Suzuki

Moreover, Suzuki gets to learn about dust control from
Canadian linen supplier CEO, Mr. Mendelson, whom he met
through Dr. Evans. He continued learning more about
America’ s genuine franchising business model — all thanks
to his encounter with Dr. Evans that marked
a great starting point for Duskin’ s development.
Mr. Mendelson and Seiichi Suzuki

1963 Ever Fresh Hakodate Co., Ltd.

1963

Manufacture of frozen foods

Mainly engaged in manufacturing the Mister Donut products, thiscompany also has external OEM deals for creating market-ready goods.

Duskin Co., Ltd. is established.
Dust Control business conducts its first briefing attended by
29 participants from 14 franchise units. The management
philosophy is announced during this session.
Suita Laundry Plant opens for manufacturing and processingof dust control products.

Opening ceremony of Suita Laundry Plant

1964

Brochure used at the time for recruiting franchisees

23

The number of restaurants represents domestic operations only, as of March 31, 2024.

The company develops its first
product line for residential use,
Home Duskin, and conducts
test sales.

Home Duskin

Working closely with people and society,Duskin sows and spreads the seeds of joy
Duskin began with founder Seiichi Suzuki’ s idea of reducing the discomfort of damp-cloth cleaning using
cold water. Ever since then, we have continued to develop with a view to improving the lives of ourcustomers.

1963-

A cleaning revolution in Japanese homes
Duskin identifies customer needs and develops ideas,
products and services to respond to those needs. We
adopted the franchising business model from an earlystage, establishing systems to deliver our products
and services to customers around Japan.
Direct Selling Group1980-

Taking up the challenges of addressing social issues

Along with implementing franchise systems aroundthe nation, we do our part for society. Our goal is tohelp create a society where all people can live
enriched lives.

Duskin offers products and services to matchdiversifying needs and shifting lifestyles. By turning
our attention to the changing times and to the opinionsof our customers, we expand our product and service
offerings for greater comfort in day-to-day life.

Current circumstances demand an even more hygienic
environment. Drawing on our wealth of technique andexperience as professionals in cleaning and hygiene
services, we help ensure safety in the home and local
communities and enable people live worry-free.

1981 Duskin AINOWA Foundation

2006 Duskin is listed on the Tokyo Stock Exchange and the Osaka

2015 The Duskin Museum opens in Suita

Securities Exchange. (The two securities exchanges mergedin 2013.)

City, where Duskin was established.

1963 Duskin is established, and the Suita

1964 Home Duskin, the company’s first productline for residential use, launchednationwide.

1971 Professional cleaning services launchedthrough a business affiliation with
U.S.-based company, ServiceMaster.

1987 Duskin founder becomes the firstJapanese national to receive theInternational Franchise Association(IFA) Hall of Fame Award.

Direct Selling Group
1982 Management service for medical institutions (now operatedby Duskin Healthcare Co., Ltd.) launched.

1976 Cosmetics sales (currently called Health & Beauty)
launched via tie-up with AGA Co., Ltd.

1989 Merry Maids home cleaning and helper services launched.

1977 Pest control and environmental hygiene
management service (currently called
Terminix) launched.

1978 Japan’s first suitcase and baby bed
rental service (currently called Rent-All)launched.

1978 Uniform leasing, sales and cleaning
business (currently called Uniform Service) launched.

Food Group

1994 Dust Control business launched in Taiwan.
1999 Plant and flower maintenance service(now rebranded as Total Green)launched.

1971 First Mister Donut shop opens in
Minoh, Osaka.

Direct Selling Group
2000 Care service launched to assist family caregivers in providing
care to seniors (now rebranded as
Duskin Life Care).

2004 Rental and sales of assisted-living
products (currently called HealthRent) launched.

2006 Dust Control business launched in
Shanghai, China.

2009 The first product of the Style series,
the Shushu handy mop, launched.
(This new design blends in with home interiors.)
The next products launched in the series were
the Lala floor mop and the Style Cleaner.

Food Group
Food Group
1989 Mister Donut franchise rights acquiredin Thailand and the Philippines.

2003 The soft, chewy texture of
the Pon De Ring series makes thesedonuts a huge hit.

2004 First Mister Donut shop opens

1970 Mister Donut business launched. January 27, the date when
Seiichi Suzuki decided to start thisbusiness in Japan, is established as
Mister Donut’s founding day.

2010-

Generating new value in everyday life

Doing our part for a sustainable society

established.
Laundry Plant opens. The company’s
first commercial dust control mop andmat are released.

2000-

in Taiwan.*1

1999 Pork cutlet restaurant Katsu & Katsu
opens first restaurant at Shikinzan
Koen in Osaka.

2008 Joint business venture between MOS

Direct Selling Group
2016 Home Repair (fixing scratches and dents at home)
service launched.

2019 Duskin Laboratory opens as a spacefor co-creating new value.

2020 Rental mops for home use earn the SEK mark for theirantiviral, antibacterial, deodorant processing features.

2021 The Direct Selling Group institutes
a new tagline: “Creating Healthy
Environments.”

Food Group2010 The first MOSDO shop, a collaborative brand initiativewith MOS Burger, opens.

2015 First Mister Donut shop opens in Indonesia.*2
2017 Mister Donut launches MISDO Meets, a line of products
developed in collaboration with other brands.

2017 Big Apple Worldwide Holdings Sdn. Bhd. acquired as a
subsidiary.

2023 First Mister Donut shop opens in
Singapore.*2

Food Services and Duskin launched.

2024 Kenko Saien Co., Ltd. acquired as awholly owned subsidiary.
*1

25

*2

Established through a joint venture company

Established through a master franchise agreement

26

Sustainability Initiatives
The details of oursustainability actions
can be found in the link.
https://www.duskin.co.jp/english/sus/

Delivering the seeds of joy toindividuals and the greater society— and planting them for our future

Economic ValueEver since we got our start, the Direct Selling Group has helped
create hygienic, comfortable environments, while the Food Grouphas prioritized the safety and peace of mind of our customers.
Drawing on the characteristics of each type of business, we answer
the diversifying needs of society.

Ever since Duskin embarked on its journey, we have worked
to meet the expectations of society, sharing and implementing
our management philosophy with the goal of doing our part forsustainable development. We will continue to address
sustainability issues and boost corporate value.

GOOD HEALTH
AND WELL-BEING

Our contribution to achieving the SDGs

DECENT WORKAND ECONOMICGROWTH

Direct Selling Group
Work-life management

Senior support

HygieneAs people’s life and work styles arediversifying, there is a growing need forspending a more fulfilling time at homeand for greater work and housekeeping
efficiency. To help support the daily livesof workers and their families, we develop
high value-added products and services,
including home cleaning and helper
services as well as professional cleaning
services.

We offer rental of assisted-living products
as well as senior care services that caterto the diverse needs of elderly people.
We also provide finely tuned in-homecare services that assist the daily lives ofseniors and fall outside the coverage ofJapan’s long-term care insurance
system, as well as services for active
seniors.

We help create hygienic and comfortableenvironments by delivering hygiene andcleanliness solutions to our customers insupport of their lifestyle and business
operations. We are rebranding ourcorporate image from simply a company
engaged in cleaning services to acompany forging healthy environments ina broader sense, under the banner of“Creating Healthy Environments.” Onesuch initiative focuses on hygiene
management at events and schools.

Creating shared value(CSV)

Economic
value

Social value

Environmental
value

GovernanceFood Group
Sustainable Development Goals (SDGs)
The Sustainable Development Goals were adopted at the United Nations
Sustainable Development Summit in September 2015, with a view to achieving
them by the year 2030. The central promise of the SDGs is “Leave no one behind.”
NO POVERTY

27

ZERO HUNGERGOOD HEALTH
AND WELL-BEINGQUALITYEDUCATIONGENDEREQUALITY

CLEAN WATER
AND SANITATIONAFFORDABLE AND
CLEAN ENERGYDECENT WORKAND ECONOMICGROWTH

INDUSTRY,INNOVATION AND
INFRASTRUCTURE

REDUCEDINEQUALITIESSUSTAINABLE
CITIES ANDCOMMUNITIESRESPONSIBLE
CONSUMPTION AND
PRODUCTION

CLIMATE ACTION

LIFE BELOW
WATER

LIFE ON LANDPEACE, JUSTICEAND STRONG
INSTITUTIONSPARTNERSHIPSFOR THE GOALS

Guided by its slogan “Something good’VJRQQDKDSSHQ´0LVWHU'RQXWʊWKH)RRG*URXS’s core
EXVLQHVVʊVWULYHVWRDOZD\VGHOLYHUJUHDWWDVWHDQGIXQDWLWVVKRSVZKHUHDQ\RQHDQGHYHU\RQH
can enjoy happy moments at any time. Efforts to make shops even more convenient include
opening shops in new types of locations and introducing online ordering. Mister Donut is also
focusing on merchandising, such as product tie-ups with other companies. In addition, we arecontributing to environmental preservation, clarifying our reduction targets for plastic usage, foodloss and waste and CO2 emissions.

28Social Value

Health and productivity management recognized among the “White 500”

Duskin strives for a workplace where each and every employee
works with a sense of purpose and enthusiasm. Besides actively
hiring a diverse workforce, we continue to build a work environmentthat encourages the healthy development of every employee’ spotential. Additionally, we support a variety of activities focused on
forging bonds between people and building partnerships with local
communities.

In 2024, for the eighth year in a row, Duskin was certified as a Health & Productivity Management Outstanding
Organization under a certification program jointly managed by the Ministry of Economy, Trade and Industry(METI) and Nippon Kenko Kaigi. It is also the sixth time for the company to make it into the top “White 500,”
a recognition given to the top-ranking large enterprises.
In cooperation with the health insurance society and the labor union, we maintain and improve the health of ouremployees and their families.

Together with communities
Supporting local schools and education

GOOD HEALTH
AND WELL-BEINGQUALITYEDUCATIONGENDEREQUALITYDECENT WORKAND ECONOMICGROWTH

Since 2000, Duskin has supported school education. In collaboration withschool teachers, we carry out research on how to use the school cleaning
period to develop the abilities of children. The results of this research arepresented at feedback seminars held several times a year for the benefit ofteaching staff. In addition, our employees visit local elementary schools topresent lessons to children on the importance of cleaning.

SUSTAINABLE
CITIES ANDCOMMUNITIES

Number of participating schools

4,345
A diverse and inclusive workplace
Creating a more fulfilling workplaceand one that embraces diversity

Increase the percentage ofwomen in managerial positions
to at least 13%

Hire more people withdisabilities and retain them

At Duskin, diversity means nurturing a work
climate where employees respect each otherregardless of gender, age, nationality or
career background.
Our work environment encourages every
employee to realize his or her full potential.
We meet the challenges of a changing
business environment and increasingly
diverse customer needs by constantly
creating new value and excellence.

Women in managerial positions

Employees with disabilities(Number inparenthesis)(Number inparenthesis)

14.3%

(52)

As of March 31, 2024, Duskin Co., Ltd. only

Work-style reform and health-focused management
Building a work environment that harmonizes work and home life
In acknowledgment of its efforts to cultivate a positive workplace environment, Duskin earned recognition
as a company that supports its employees’ childcare by receiving the “Kurumin” certification from the
Ministry of Health, Labour and Welfare for the second time, in February 2023.
The company is constantly striving to raise awareness and improve the work environment for all
employees to achieve a healthy work-life balance.

29

2.7%

over 12 years
As of March 31, 2024

The Duskin AINOWA Foundation’s
initiatives propel shared growth insocial welfare
Established in 1981, which is also the United Nations’ InternationalYear of the Disabled Persons, the Duskin AINOWA Foundation
conducts two major training programs.
One is the Duskin Study Abroad Leaders Program for the Disabled,which has been running since the early days of the foundation.
Young Japanese people with disabilities aspiring to be community
welfare leaders are sent to study abroad through this program.
The other is the Duskin Leadership Training Program in Japan,
launched in 1999. This program cultivates future leaders in social
welfare by inviting young people with disabilities from theAsia-Pacific region to Japan.

Duskin Study Abroad Leaders
Program for the Disabled

Duskin Leadership Training
Program in Japan

538

147

trainees over
43 yearstrainees over
23 years

The number of trainees, including those still in training, is as ofMarch 31, 2024.

(63)

As of June 1, 2023, Duskin Co., Ltd. only

Learn about cleanliness and our tasty
donuts at Duskin Museum
Opened in 2015 in the company’s birthplace, theDuskin Museum offers visitors the chance to explore
two themes, “cleanliness” and “tasty donuts,” whileconnecting with Duskin’s rich history.
It consists of two sections: the Cleaning Pavilion and
the MISDO Museum. The pavilion offers visitors an
enjoyable way to learn about cleaning throughdisplays on the history of cleaning and the interactive
theater attraction Duskin Dust Busters. In the MISDOMuseum thematic space, visitors can learn about
Mister Donut’s journey so far as well as experience
donut making.

Number of visitors

431,427

over 9 years

As of March 31, 2024

MISDO Kitchen

Duskin Dust Busters

30Environmental Value
One way Duskin contributes to creating a sustainable society is byapplying the 3R’s (Reduce, Reuse, Recycle) plus Renewable overthe entire product lifecycle. We also work hard on finding solutions
to environmental issues to contribute to building a decarbonizedsociety that is in harmony with nature and has a small environmental
footprint.

Building a recycling-oriented society
The cleaning tools rental systems that Duskin has successfully popularized in Japan value things based on a“reuse, share, reduce waste and disposal” business approach. Along with an effort to make effective use of limited
resources, we promote environmentally conscious business operations.

Reuse of mop and mat products
Used mops and mats are collected from customers and 97.8% of the collected items are processed in the laundry
plants and reused.
Duskin’ s reuse and recycling system

AFFORDABLE AND
CLEAN ENERGYRESPONSIBLE
CONSUMPTION
AND PRODUCTION

CLIMATE ACTION

Customer

LIFE BELOW
WATER

DuskinPlantsCollection rate of mops
and mats

100 %*Environmental policy

As a company committed to sustainability, we will continue working towards creating
a more sustainable society by balancing environmental conservation with corporate
management.

Helping build a recycling-oriented society

Achieving a decarbonized society

Reduce waste; use resources efficiently(considering the number ofcollections as 100)rental system
Delivered● Reduce CO2 emissions● Reduce food waste and recycle discarded food

● Increase use of renewable energy

Recycled

million pieces are
utilized annually.

container packaging

Plants(45 plants nationwide)

ReutilizedNew

97.8% 2.2%

● Promote the 3R’ s and renewable methods for plastic

Approx.

Mops and mats that are no longer
usable are reutilized as fuel atcement manufacturing plants.

3.13

Duskin’ s

Take action on climate change● Prioritize the use of recycling-oriented rental systems

Cement manufacturing plants

Sales offices

Collected
Approx. 131 million
mops and mats aredelivered annually.

Utilized
effectively

Collected

Reutilized as industrial-use
mops and mats
As of March 31, 2024

*Excluding mops and mats that were lost at the customer’s home or cannot be collected for any other similar reason.

Reducing container and packaging plastic
Reducing environmental burden

Achieving harmony between people and nature
Conserve water resources andbiological diversity

Achieve intermittent improvements using environmental
management systems (EMS)● Develop environmentally friendly products and services● Practice environmental management based on improving

compliance with ISO14001 and similar standards● Promote personnel training based on environmental

1● Promote recycling of water used to wash cleaning products● Promote ecosystem conservation

3

RecycleActively incorporate recycled resin and similarmaterials into plastic containers and develop
easy-to-recycle containers● Practice chemical substance management and pollution
Long term

Medium term

2

Environmental goals

ReduceReduce the amount of plastic used for containers
by making containers thinner and lighter and by
condensing contents to make containers smaller

and conserve water quality

prevention

education

Duskin implements methods that make effective use of resources and reduce environmental burden throughout
the entire lifecycle of the plastic containers and packaging that we use.

Duskin has set forth Duskin Green Target 2030, a set of company environmental
management goals through 2030.

Reuse

4

Develop refills and replacements so that containers
can be used repeatedly

Renewable
Shift from fossil-fuel derived plastic to plastic derived
from plants and other renewable raw materials

Difficulty

Helping build a recycling-oriented society

Achieving a decarbonized society

2030 targets

2030 targets● Reduce food waste by

50% (compared to year 2000)
25%● Reduce fossil fuel-derived single-use plastics by●●(compared to year 2020)● Recycle

31

60% of plastic containers and packaging●

Renewable energy use rate of 50%
Reduce CO2 emissions across the Duskin Group
locations by 46% (compared to year 2013)
Reduce CO2 emissions from the entire supply chain(Scope 3) by 26%

Duskin invests in R Plus Japan, Ltd.
Duskin entered the used plastic resource recycling business by becoming an investor in R Plus Japan, Ltd.,a joint capital venture launched in June 2020. Prompted by the need to respond to the globally recognizedproblem of plastic waste in the ocean, the new business enables Duskin to both fulfill its corporate social
responsibility and contribute to the government’s resource circulation strategy for plastics.

32

Mister Donut’ s initiatives

Taking action on climate change

At Mister Donut, we are proactively addressing environmental preservation through the so-called
Eco-frien-DOUGH-ly activities under the following themes: energy saving, resource conservation,
waste reduction and recycling.

Practical tests for converting Duskin’ s sales vehicles to EVs
Following practical tests on electric vehicle (EV) adoption, which assessed environmental
impact reduction, operational costs, practicality and other factors, we plan to shift to EVs
as part of our commitment to achieving a decarbonized society.

Reducing the amount of plastic used

Adopting solar power generation systems
Use

Introduce eco-friendly

ceramic andglass
drinkware*1

Encourage

Provided for customers dining in-store (except for certain shops)*2

Duskin’s company-owned offices strive to reduce fossil fuel derived energy by using
renewable energy. Our training facility, the Duskin School, has solar power generation
panels installed on some of the building’ s glass walls. The Osaka Central Plant has
installed a solar power generation system with about 350 panels that generate up to
100 kWh of power.

reusable
shopping bags

bio-based
straws *2*1

for donuts takeout*3

Resin straws made partially from biomass*3

Paid plastic shopping bags are also available.

Food recycling activities
Donut recycling

Donut cooking oil recycling

Mister Donut has been working on reducing food waste
as much as possible by reinforcing its management
controls through the use of production schedules anddisposal checklists. The donuts that are still left over after
shop hours are reprocessed into animal feed.*

We recycle old donut cooking oil for use as industrial raw
material and animal feed. In some regions, the oil isrepurposed into boiler fuel for the Duskin plants thatclean and recycle mats and mops. Also, by exporting theoil overseas as biofuel, we manage to reach a 100%
recycling rate.

Animal feed

44.0%

Industrial raw materials(incl. liquid detergent
raw materials)

28.4%

From April 2023 to March 2024

*Except for certain shops

DuskinMisterMiste
er Donut’s foodingrredient waste
ingredient

Supply electricity
electricitty as
renewable energy
ene
ergy

Distribution center

Convert to biomass
Powergeneration

At Mister Donut shops and other Food Group shops and restaurants, our goal is to
reduce CO2 emissions while also maintaining a pleasant space for our customers. Our
energy-saving initiatives to minimize the environmental burden include reviews of air
conditioner temperature settings and lighting requirements as well as reviews of daily
shop operation, such as diligently shutting off lights in the back area and monitoringbasic utility usage, but also installation of LED lighting and energy-saving equipment.
LED lighting installed at a Mister Donut shop

Duskin endorses the TCFD
Duskin has endorsed the Task Force on Climate-related Financial Disclosures (TCFD)
established by the Financial Stability Board (FSB). Along with analyzing the risks andopportunities posed by climate change, we will properly disclose climate change-related
information and contribute to building a sustainable society.

Conservation of water resources and biological diversity

Zero CO2
emissions

Conservation and effective use of water resources

Nature conservation initiatives

Large amounts of water are used in the laundry process ofmops and mats. We continue to receive third-party guarantees
for our efforts to control and reduce water intake based onstandard usage during processing. Wastewater is treated at
our plants under the supervision of an in-house license holder.
The water is then discharged based on our internal criteria thatare stricter than the imposed legal limits.

As part of Duskin’s commitment to the conservation of
ecosystems, we set up 42 mats on the trails of
Hakusan National Park. Our highly durable mats,excellent in collecting earth and sand, prevent seeds of
non-native plants from being carried in by hikers on thesoles of their boots.

by such means as
non-fossil certificatescertifica
ates
Power
company

Convert tooelectricity

Wastewater treatment facility

33

Osaka Central Plant roof

Boiler fuel15.8%

A total of five Duskin locations, including our head officebuilding and its surrounding facilities are now using 100%
certified renewable energy powered by biomass generated
from food ingredient waste from our distribution centersand other companies in the Mister Donut business. Thisway, we ensure efficient use of limited resources,
establishing a recycling loop to minimize waste.

Food Group shop efforts to reduce CO2 emissions

Exports

11.8%

Turning food ingredient waste into energy

ASF2.0 test vehicle

Photo courtesy of the Association forConservation of Circum-Hakusan Area

34

Compliance and intellectual property

Corporate Value
To meet the expectations of our stakeholders and to achievesustained growth while enhancing our corporate value in themedium- and long-term, Duskin has made corporate governancea key priority of management. Maintaining compliance guides allof our corporate activities and ensures that we keep focused oncontinuously improving our corporate value.

PEACE, JUSTICEAND STRONG
INSTITUTIONSPARTNERSHIPSFOR THE GOALS

Compliance at Duskin

Protecting intellectual property

At Duskin, compliance means always striving to put ourselves in theplace of others and acting accordingly. With that in mind, we establishedthe Duskin Code of Conduct to ensure that Duskin conducts business ina socially responsible and reliable manner. Everyone at Duskin abides
by the code of conduct in all daily business activities.

Protecting intellectual property is vital to every business andDuskin makes every effort to acquire rights in step with ourbusiness development. When Duskin discovers thata third-party has violated our intellectual property rights, we takeappropriate action based on the relevant laws and regulations.

Duskin Code of
Conduct Statement

Aiming to be a trustworthy
and reliable company

Number of intellectual property rights held by Duskin

Patent:Design:Utility model:

1. We always think of customers in everything we do.
2. We observe the law in all that we do.
3. We are ethical in all our actions.
4. We take pride in everything we do.

Five key characteristics of corporate governanceRatio of Outside
Directors on the
Board of Directors

33

Three of the nineboard members are
Outside Directors.

Board of Directors
attendance rate

Ratio of women on the
Board of Directors

33%

Women are essential to our growth asa business and Duskin therefore strives tooffer greater opportunities for all working
women. These opportunities include
appointing more female Directors to increaseboard diversity.

100

147
70
2
360

5
14
244
As of March 31, 2024

Providing products and services that embrace
the needs of our customers
Duskin regularly hosts “fan meetings” at various locations
around Japan so that we can hear from our customers directly.
The meetings provide opportunities for Mister Donut’s
headquarters and regional staff, franchise owners and even
our Board Directors and Operating Officers to hear customer
feedback and needs firsthand, contributing to better products
and services.

%

All Directors, including Outside Directors, areexpected to attend every Board of Directors
meeting and actively engage in discussions on
managing and executing company business.

Building a structure that allows Board members tocomprehensively deliberate on important matters
The Operating Officer System expedites the execution of company
business by delegating decision-making authority for matters concerning aparticular division to the officer in charge of that division. This way, we
enabled the Board of Directors to focus on deliberating on important
agenda items and on supervising the execution of company business.
From April 2023 to March 2024

35

Overseas

Stakeholder engagement

Establishment of a Directors
Evaluation Committee
In order to ensure objective and transparent appointments
and evaluations of the Board of Directors members,
Duskin established the Directors Evaluation Committee.
Composed only of independent directors, the Committee
functions as an advisory board to the Board of Directors.

%

Trademark:Domestic

Company information sessions for individual
investors

Product and service development policy
information sessions for suppliers

To prevent the spread of the coronavirus, we have switched fromin-person information sessions to sessions streamed live online.
We have also introduced on-demand streaming as a way to further
reduce the risk of infection and provide opportunities for even moreindividual investors to view company information sessions.

To strengthen partnership with our suppliers, we share our quality
guidelines and compliance standards as well as business plan (forexample, product and service development policy, purchasing
policy) information with them. The Direct Selling Group held
information sessions online via on-demand streaming.

Total number of viewers

6,267
From April 2023 to March 2024

Direct Selling Group
Number of participating companies
Mister Donut Business Group
Number of participating companies

198
71
From April 2023 to March 2024

36

Subsidiaries and Affiliates

Corporate Information
Name
Head Office
Representative

Direct Selling Group

Duskin Co., Ltd.

Dateestablished1-33 Toyotsu-cho, Suita-shi, Osaka 564-0051

Capitalstock

11.3 billion yen

Sales

Consolidated: 178.7 billion yen (FY2023)
Parent company only: 146.5 billion yen (FY2023)

Hiroyuki Okubo

Customer-levelsales

February 4, 1963

Number of
employees

432.4 billion yen (FY2023)
Consolidated: 3,792
Parent company only: 1,988
As of March 31, 2024

Board Directors and Operating Officers
Chairman

Board Directors and Shinichiro Ueno
Operating Officers Keiichi Emura

Teruji Yamamura

Representative Director
President and CEO
Board Directors and
COOs

Hiroyuki Okubo

Outside Board
Directors

Kazushi Sumimoto
Tetsuya Wada

Board Director
and CFO

Yukiko Tsujimoto
Fumi Musashi
Rie Nakagawa

Operating Officers

Audit andSupervisory Board
Members

Hideyuki Naito
Koji Tsukamoto

Outside Audit andSupervisory Board
Members

Hidekazu Saruki
Ichiro Sakamoto
Seiichiro Yamamoto

Seishi Nemoto
Hideyuki Kanoh
Kazumi Mori
Tetsuji Daikuhara
Gou Fukushima

Kenji Iida
Takeharu Ide
Kazunari Yamamoto
Yasuko Matsushige

Naoto Miyata
As of June 26, 2024

Organization
General Meeting of
Shareholders

As of March 31, 2024

Food Group

Subsidiaries
Domestic■ Duskin Serve Hokkaido Co., Ltd.

Other Businesses■

Duskin Product Nishi Kanto Co., Ltd.

■Duskin Product Tokai Co., Ltd.

■Duskin Product Chu Shikoku Co., Ltd.

■Duskin Serve Tohoku Co., Ltd.

■Duskin Product Kyushu Co., Ltd.

■Duskin Serve Kita Kanto Co., Ltd.

■MD Food Co., Ltd.

■Duskin Serve Tokai Hokuriku Co., Ltd.

■MD Food Tohoku Co., Ltd.

■Duskin Serve Kinki Co., Ltd.

■MD Food Kyushu Co., Ltd.

■Duskin Serve Chugoku Shikoku Co., Ltd.

■

Katsu & Katsu Co., Ltd.

■Duskin Serve Kyushu Co., Ltd.

■Ever Fresh Hakodate Co., Ltd■

Duskin Okinawa Co., Ltd.

■

Kenko Saien Co., Ltd.

■Duskin Towada Co., Ltd.

■

Boston House Co., Ltd.

■Duskin Utsunomiya Co., Ltd.

■■Duskin Ina Co., Ltd.

■■Duskin Echizen Co., Ltd.

■■Duskin Yatsushiro Co., Ltd.

Overseas■

Duskin Kagoshima Co., Ltd.

■Duskin Hong Kong Co., Ltd.

■Duskin Shuttle Tokyo Co., Ltd.

■Duskin Shanghai Co., Ltd.

■

Azare Products Co., Ltd.

■Big Apple Worldwide Holdings Sdn. Bhd.

■

Kyowa Cosmetics Co., Ltd.

■

Chugai Sangyo Co., Ltd.

Equity method affiliates■

EDIST Co., Ltd.*1

Domestic■

Wakura Duskin Co., Ltd.

■NAC Co., Ltd.

■Ono Duskin Co., Ltd.

■

JP-Holdings, Inc.

■

Duskin Product Hokkaido Co., Ltd.

Overseas■

Duskin Product Tohoku Co., Ltd.

■Duskin Serve Taiwan Co., Ltd.

■Duskin Product Higashi Kanto Co., Ltd.

■

Mister Donut Taiwan Co., Ltd.

Board of Directors

Nov.

Oct.

Corporate Human Capital Group

Production & Logistics

Public Relations

International Division

Shared Services Center

Quality Assurance &Risk Management

Legal Affairs &Corporate Compliance

Human Resources

Corporate AccountGeneral Affairs

Accounting

178.7
billion yen

Direct Selling Group

150

1971 Jan.

ServiceMaster business launched.

Duskin Kyoeki Co., Ltd.

Apr.

Mister Donut business launched. First shop opens in Minoh, Osaka.

Duskin Healthcare Co., Ltd.

July

Business renting industrial wiper cloth reutilizing scrapped Home Duskin
cloths launched.

158.6 159.1*2

170.4 178.7
153.7 163.2
107.4
107.1

108.4

36.5

43.8

48.8

58.4

14.5

15.0

15.4

16.2

15.6

-2.7
2020

-3.1
2021

-3.1
2022

-3.0
2023

-2.7
2024

111.4

111.0

35.4

36.2

14.8
-3.0
2019

105.3

100
50
0

1976 Nov.

Cosmetics sales business (now called Health & Beauty) launched througha tie-up with AGA Co., Ltd.

1977 Apr.

Pest control business (now called Terminix) launched.

1978 Jan.

Mat manufacturing plant (now operated by Ono Duskin Co., Ltd.) opens.

Food Group

Comprehensive rental business renting daily commodities (now called
Rent-All) launched.

Dec.

Uniform rental business (now called Uniform Service) launched.
Management service of medical institutions (now operated by Duskin
Healthcare Co., Ltd.) launched.

1989 July

Merry Maids business launched.

1990 Sept. Corporate Headquarters, Duskin Pia, completed in Esaka, Osaka.
Sept. Ever Fresh Hakodate Co., Ltd. established.
1993 Oct.

New franchise system, Duskin Serve 100 launched.

1994 Dec.

Dust Control business launched in Taiwan.

1999 Feb.

Katsu & Katsu business launched.

Apr.

Catering business (now called Drink Service) launched.

Nov.

TruGreen business (now rebranded as Total Green) launched.

2000 June

Home Instead Senior Care business (now rebranded as Duskin
Life Care) launched.

2003 Apr.

Quality Assurance Committee (now called Sustainability Committee)
initiated for the purpose of establishing quality assurance structure within
the company.

Apr.
2004 July

Mister Donut Business Group

Planning & Development

Sales & Operations

Strategy Management

Consolidated operating profit(billions of yen)
15

FY2023

5billion yen

(%)

15

12
9

9.8
7.9

6.5

6
3
0

4.6
5.0

2019

4.1

2020

3.0

2021

Franchise Support & Development

Planning & Development

Rescue Service Division

Life Care Division

Health Rent Division

Rent-All Division

Health & Beauty Division

Uniform Service Division

Home Repair Division

Total Green Division

Merry Maids Division

Terminix Division

ServiceMaster Division

Clean Service Division

Kyushu Regional Office

Chugoku Shikoku Regional Office

Kinki Regional Office

Tokai Hokuriku Regional Office

Minami Kanto Regional Office

Kita Kanto Regional Office

Tokyo Regional Office

Tohoku Regional Office

Hokkaido Regional Office

Operating profit

As of May 1, 2024

5.1
2.8

2022

2023

2024

Food Group
126.7 billion yen

29.3%

432.4
billion yen

FY2023

Dec.

Duskin stocks listed on the first section of the Tokyo Stock Exchange andthe Osaka Securities Exchange.
Note: The cash equity markets of the Tokyo Stock Exchange and the
Osaka Securities Exchange were integrated on July 16, 2013.

62008 Feb.

Capital and business alliance with MOS Food Services Inc. established.

32010 Oct.

Azare Products Co., Ltd. and Kyowa Cosmetics Co., Ltd. acquired aswholly owned subsidiaries.

2014 Mar.

Chugai Sangyo Co., Ltd. acquired as a wholly owned subsidiary.

2015 Oct.

Duskin Museum opens.

2016 Apr.

Home Repair business launched.

2017 Feb.

Big Apple Worldwide Holdings Sdn. Bhd. acquired as a subsidiary.

2018 Sept.

Capital and business alliance with NAC Co., Ltd. established.

2019 Jan.

Katsu & Katsu Co., Ltd. established.

2022 Apr.

Listing on the Tokyo Stock Exchange changed from the first section to thePrime Market following the Corporate Governance Code revision.

2023

Business alliance with JP-Holdings, Inc.

0

Operating margin

Customer-level sales
Other Businesses
37.9 billion yen 8.8%

Risk Management Committee initiated for the purpose of building risk
management system within the company.
Dust Control business launched in Shanghai, China.

9
5.0

6.1

Mister Donut business launched in Taiwan.

Nov.

12
8.6

Health Rent business launched.
Mitsui & Co., Ltd.

Oct.
2006 May

Food Group

Compliance Promotion Committee (now called Compliance Committee)
initiated for the purpose of building compliance structure within the company.

Sept. Comprehensive capital and business alliance established with

Intersegment
eliminations

Other Businesses

Oct.

1982 July

Note: Business segment sales include intersegment sales.
Direct Selling Group

Sales of Home Duskin products launched throughout Japan.

Bishoku Kobo Co., Ltd.

(billions of yen)200

Corporate Business Group

Company name changed to Duskin Co., Ltd.

Full membership in International Franchise Association (IFA) given to
Duskin, in a first for a Japanese company.

Note: All financial figures are in billions of yen, all amounts less than a billion are
dropped.

FY2023

Continuous
Process Improvement

New Business Development

Information System

Corporate Planning

Secretariat

Auditing

Corporate Finance Group

Suita Laundry Plant opens as our first plant for the purpose of
manufacturing dust control products.

1969 Aug.

Consolidated sales
Corporate Planning Group

Sani-Clean Company established.

1967 Sept. Mop sewing plant (now operated by Wakura Duskin Co., Ltd.) opens.

Financial Highlights

Representative Director

1963 Feb.

1964 June*1EDIST Co., Ltd. has ceased operations as of March 31, 2024 and liquidation procedures are in process.
*2At a meeting of the Board of Directors held on July 28, 2022, a resolution was passed to dissolve Duskin
Hong Kong Co., Ltd. The liquidation is scheduled to be concluded upon completion of necessary
procedures in accordance with local laws and regulations.

Audit andSupervisory Board

History

Direct Selling Group
267.7 billion yen

61.9%

Sales breakdown for the Direct
Selling Group
Clean Service businesses: 63.4%
Care Service businesses: 22.0%
Other businesses: 14.6%

Nov.

2024 Feb.

Kenko Saien Co., Ltd. acquired as a wholly owned subsidiary.

Note: Customer-level sales are the total of sales at company-owned and subsidiary
shops and the estimated sales at franchised shops.

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