CSR Activities
Tokyo Big Sight Inc.

CSR Activities
What Tokyo Big Sight Can Do for a Sustainable Society

In recent years, the demand for corporate social responsibility has greatly increased, such as the emphasis on ESG
and involvement in the SDGs. In response, we formulated our CSR Policy to detail our fundamental principle offulfilling social responsibilities primarily through our business activities. Based on this policy, we will engage inbusiness activities while maintaining good relations with our stakeholders. Tokyo Big Sight contributes toachieving SDGs related to our business activities while clarifying our connections to these goals and raisingawareness among our employees about them.

CSR Policy
Basic Principle
Based on our basic principle of "Contributing to society by promoting economic activities and regional
development," we at Tokyo Big Sight Inc. are active primarily in business involving exhibition venues andbuildings to fulfill our social responsibilities as good corporate citizens.

Action Standards
We have set four action standards as our primary means to promote CSR, engaging in our business activities
while maintaining good relations with our stakeholders.

1. Creating Safe, Secure, Comfortable Environments
2. Environmental Conservation and Sustainable Business Practices
3. Contributing to the Development of Local Communities
4. Strong and Sound Organizational Structure11. Creating Safe, Secure, Comfortable Environments
Tokyo Big Sight builds safe, secure, and comfortable environments by maintaining and strengthening our risk
management system, including measures against large-scale disasters and infectious diseases, as well as providing
facilities and services that take into account the needs of various visitors.
SDGs

Our Initiatives
Disaster Crisis Management●Crisis Management System for Large-scale Disasters
In order to ensure the safety of our customers, we have established a crisis
management system that includes early detection of damage, recovery, andconstruction of a support system in the event of a crisis such as an incident,accident, or disaster.
In addition, we regularly carry out various disaster drills and other activities
assuming earthquakes and fires.
● Role as a Temporary Accommodation Facility for Large-scale Disasters
Tokyo Big Sight and the three buildings we own are temporary accommodation
facilities in the event of a large-scale disaster based on an agreement with theTokyo Metropolitan Government. The facilities are stockpiled with drinking water,food, portable toilets, and generators for three days in preparation for disasters.

Providing Safe and Secure Facilities and Services● Development of a Safe and Secure Environment
At Tokyo Big Sight, we are developing the environment of our facilities with theaim of improving convenience for all users, including free Wi-Fi, barrier-free toilets,
a prayer room, baby care rooms, and wheelchair rentals.
In addition, we are disseminating information on the exhibitions held safely andsecurely via the internet and SNS.

Providing Safe and Secure Facilities and Services● First Aid Training
We continuously conduct regular life-saving training for all employees to acquire
knowledge and skills in first aid, and learn about cardiopulmonary resuscitation,
foreign body removal, hemostasis, and AED handling. In recognition of ourcontinued efforts, we received a Certificate of gratitude from the Tokyo Fire
Department in September 2021.

● “Universal Manners” for the Elderly and Disabled
By manualizing and training on how to serve the elderly and disabled, we arepromoting the improvement of knowledge and awareness of universal manners
among our employees and facility personnel. We will continue to aim forcommunication from the perspectives of diverse customers.

● Thorough Countermeasures Against Infection in Event Facilities
Based on the policies of the government, Tokyo Metropolitan Government, andindustry association, we implemented thorough hygiene management as a facility
operator. We also provided safe and secure venues by disseminating appropriate
information to facility users and informing them of information on the use of ourfacilities.

“Disaster Resilient " Waterfront City
Tokyo Waterfront City, where Tokyo Big Sight is located, has beendeveloped with the concept of "disaster resilient city". There are no utility
poles, and lifelines such as water and sewerage, electricity, gas, andinformation and communication are housed in utility tunnel to ensure safe
supply.
In addition, the adjacent Tokyo Rinkai Regional Disaster Prevention Park isdeveloped as a disaster prevention base facility for compiling disaster
information and coordinating disaster emergency measures in the event ofa large-scale disaster such as an earthquake directly under the Tokyo
metropolitan area.

Customer satisfaction improvement●Ongoing CS improvement activities
We conduct regular CS surveys for the visitors of Tokyo Big Sight and the tenants ofour buildings, steadily implementing improvements based on the results of thesesurveys. In addition, the Office Building Division publishes e-newsletters for tenants
and organizes various events to improve tenant satisfaction and strengthencommunication.

Initiatives Based on CS Surveys◆In order to improve our customer services, we started providing free Wi-Fi from
April of 2021. The free Wi-Fi can be used in all areas of the Exhibition Halls and theConference Tower.
◆Increased Signage in the South Exhibition Halls
In order to improve visibility for visitors, hall entrance signage was added in March 2021.

BeforeAfter◆Lunch Space for Tenants’ Exclusive Use
In order to alleviate lunchtime crowds in the TFT Building, we have set up adedicated space for tenant employees in the restaurant area on the second
floor, and we have also enhanced lunch box sales.
◆Installation of Delivery Lockers
Delivery lockers was installed for improving convenience in the TFT building.
They are welcomed by office workers as they make it possible to receive
packages in a contactless way at the timing of users.

◆Local 5G Network Service on the 1st Floor of the West Exhibition Halls
A local 5G network environment has been set up on the first floor of the West
Exhibition Halls, and We have started the local 5G device service to theorganizers and exhibitors as part of the communication line service fromOctober 2023.
◆Started a service lending AI translation device
In order to improve customer convenience, we have started a service lending AItranslation device.

2. Environmental Conservation and Sustainable Business Practices
Tokyo Big Sight contributes to the realization of a sustainable society by promoting activities that take into accountenvironmental conservation and sustainability while pursuing our business, including facility and exhibition
management.
SDGs

Our Initiatives
Environment Conservation● District Heating and Cooling System
The cold and hot water used at Tokyo Big Sight is supplied from the Ariake south
plant through a utility tunnel that runs through the waterfront area. At the plant,
waste heat steam from local garbage disposal plant is used to prevent global
warming, reduce CO₂, and save energy.
● Implementing environmental measures
Tokyo Big Sight, as a large-scale business site, has submitted a plan to counteract
global warming to the Tokyo Metropolitan Government's Bureau of Environment,in collaboration with the Tokyo Metropolitan Governments.
We have held three conferences on environmental measures, based on ourpromotion system to counteract global warming, and have confirmed the total
CO2 emissions of our business.
● Cooperation for “ZERO Emission Tokyo”
In September 2020, we cooperated with the Tokyo Metropolitan Government's"Zero Emission Tokyo" plan and provided 59,274 tons of CO₂ reduction credits
generated under the Tokyo Cap & Trade System.

●No Plastic Straws
In cooperation with shops and restaurants in Tokyo Big Sight, we have been
conducting a campaign to abolish plastic straws since 2021. We are promoting
replacement plastic straws with paper and biodegradable straws and the provisionof drinks with no straws.
● Promoting paperless practices
We promote paperless practices such as paperless meetings and reducing the useof faxes. We are also examining the use of PDFs for manuals and other printed
materials for exhibitions we hold. In addition, we introduce electronic internal
application procedures for the purpose of improving operational efficiency.

Contributing to a Society in Harmony with Nature
Located in a seaside area with attractive landscapes and waterfront parks, Tokyo Big
Sight manages approximately 40,000 square meters of green space, including gardens,green walls, and rooftop gardens.
The garden, which is the foreground of the venue, is designed with consideration for
creating a continuous landscape with the nearby waterfront parks, and it serves as a
resting post for wild birds.
We will continue to manage the garden appropriately with the aim of creating a
comfortable space for visitors and workers and preserving the nature of the Ariake area.

CO₂ Reduction● Promoting the shift to LEDs
Tokyo Big Sight is shifting to LED lighting for our exhibition halls, reducing theamount of electricity consumed and CO2 emissions.
● Promotion of ZEV (Projects in Cooperation with Tokyo MetropolitanGovernment)
We installed EV chargers in the basement parking area of the Conference Tower,encouraging the spread of zero emissions vehicles（5 chargers, 1 fast charger)
We have also introduced ZEV as a company car.
● Solar Thermal Utilization
Heat collectors installed on the rooftop of the conference tower collect thethermal energy of the sun and use it for suppling hot water to the kitchens of
the on-site restaurants. We are working to reduce CO₂ emissions by efficiently
utilizing solar heat, which is a renewable energy.
● Maintaining and promoting greeneryGreenery is placed on walls and rooftops to improve urban scenery, clean theair, heighten the insulation of the buildings, and moderate the heat islandphenomenon.
● Promoting Use of Community-Shared Bicycles
A community-shared bicycle port of Koto-ward has been set up in the garden,
and it is used by local people and visitors as an environmentally friendly
transportation. It is also used as a means of transportation for employees.
● The study committee for decarbonization in Tokyo Waterfront City
In September 2023, the Tokyo Waterfront City Association and Tokyo
Metropolitan Government Bureau of Port and Harbor launched a special projectcalled the "Decarbonization of Waterfront Area Development Study Committee"
in order to accelerate decarbonization efforts in Tokyo waterfront city. We
participate in the development of a "vision" for the decarbonization of the regionin cooperation with local businesses and will work to promote thedecarbonization of the region.
●ZEV penetration through ABB FIA Formula E World Championship
ABB FIA Formula E World Championship was held around Tokyo Big Sight on
March 30, 2024 . Formula E is an urban race for electric vehicles without
engine noise or exhaust emissions, held in major cities around the world, andwas held in Tokyo for the first time. Tokyo Big Sight cooperated with the Tokyo
Metropolitan Government to promote and expand the use of ZEV zeroemission vehicles, which do not emit CO2, and to show the world the appeal ofTokyo Waterfront City as the venue for the championships.
●Use of Green Hydrogen Produced in Yamanashi Prefecture(Projects inCooperation with Tokyo Metropolitan Government)
As part of the Tokyo Metropolitan Government's cooperative project, Tokyo
Big Sight installed fuel cells on site as the first Tokyo-owned facility to use
green hydrogen produced in Yamanashi Prefecture and use it as part of theelectricity in the facility in order to ensure a stable energy supply and to work
toward decarbonization.

Reduction of Waste and Effective Use of Resources● Effective Use of ResourcesTokyo Big Sight is working on the reduction of the waste and promoting
recycling at exhibitions. In addition, proper waste disposal is supervised toprevent in advance any unlawful acts such as illegal dumping.
● Food Waste for Animal Feed
Food waste (uncooked food, leftovers, unsold food) generated fromrestaurants in Tokyo Big Sight is processed into raw materials for feed forpoultry and pig farming. In addition, methane gas generated in the feed
manufacturing process is used for biogas power generation.
● Use of Rainwater
Rainwater falling on the roof of the East Exhibition Halls' galleria and South
Exhibition Halls is retained in a tank to be filtered and sterilized to supply recycledwater for flush toilets in the exhibition halls.

● Installation of a Water Dispenser(2022~ Projects in Cooperation with Tokyo Metropolitan Government)

To promote environmentally friendly lifestyles, we have installed a water
dispenser that can supply cold water free of charge in the atrium of the West
Exhibition Hall. We will contribute to the reduction of single-use bottles.
●Sustainable Christmas Decorations with Flowers to be Discarded
Since 2021, we have installed sustainable Christmas decorations that reuse flowers
to be discarded in TFT building. Our tenants’ workers can participate in SDGs
actions while having fun through the event, such as actually decorating theChristmas wreath with flowers into and taking flowers home on the last day of thedecoration.

Renewable Energy● Installation of Solar Panels
We have installed an 800kW solar power system in the South Exhibition Halls,
to generate a maximum of 28 halls' worth of electricity. The power generation
status can be seen in real time on the signage in the South Exhibition Halls.
※Based on the high ceiling lighting (average usage value of 28.6 kW) of theSouth Exhibition Halls.
● Adoption of Vibration-Powered Generator(2020-2022 Projects in Cooperation with Tokyo Metropolitan Government）

We have adopted power generation equipment utilizing vibrations to the floor
caused by movement of pedestrians, to promote use of renewable energy.
● Adoption of Paving-Type Solar Panels(2020-2022 Projects in Cooperation with Tokyo Metropolitan Government）

Solar panels were installed on the pavement on the premises. Powergenerated in the daytime was stored for use in lighting at night , to promoteuse of renewable energy.

3. Contributing to the Development of Local Communities
Tokyo Big Sight is contributing to improving the value of and further developing coastal areas through our various
business activities, by creating lively communities, working in collaboration with nearby businesses, and improving
the attractiveness of the community.
SDGs

Our Initiatives
Cooperation with local Businesses● Participation in the Tokyo Waterfront City Association
Our participation in the Tokyo Waterfront City Association (TWCA) strengthens
our ties with nearby businesses through conferences, joint disaster drills, events,and so on. The TWCA conducts Awareness Color Light-ups aimed at aiding socialmovements and showing a positive message of support.
●Project on “Parasports” (October 2022)
As an activity of TWCA’s environmental project team, we participated in the planningand operation of the Parasports Workshop. With the cooperation of para-athlete
Miura Hiroshi, who is our company staff member, parasports related organizations,and local business operators, we held an event where you can experience variousparasports.
●CLUB ARIAKE activities
The Ariake Area Management Council was established in 2014 by businesses inAriake-Minami.
CLUB ARIAKE was launched in January 2019 to provide information promoting theattractiveness of Ariake and making known events being held in the area toemployees and students in Ariake-Minami.
※Temporarily out of action

Creation of Prosperity in the Region● Tokyo International Projection Mapping Award (2016～）
We support this award as a way to discover young spatial video creators andenhance the liveliness of the Ariake area. Each November the walls of theConference Tower of Tokyo Big Sight are used for showing the works, and a
judging panel is held. So far, a total of 120 teams have participated. Awardwinning works are put on periodic display, helping to stimulate the liveliness ofthe local area.
●Projection Mapping at Local Events (2022～)
At “Tokyo Tokyo Delicious Museum” (April 2022) and “ARTBAY TOKYO ART
FESTIVAL” (September) held in Tokyo waterfront city, we carried out projection
mapping to contribute to the creation of bustle in the Ariake area.

Creation of Prosperity in the Region●Community Revitalization through Cooperation with Local
Schools and MunicipalitiesOn the occasion of the Ariake GYM-EX opening ceremony, we invitedthe marching band from local schools for performing. The facility willcontinue to operate as a community-based facility in cooperation withlocal residents. In addition, we organize a facility tour for local school
children to learn about our facilities and our company.
●SDGs Art Exhibition (September-October 2022)
As a collaborative project with the “ARTBAY TOKYO ART FESTIVAL“, we held theArt Exhibition of Autistic Artist GAKU. Based on the theme of the SDGs, ”no one isleft behind“, Tokyo Big Sight, a place that welcomes diverse people all over theworld, conveyed the importance of recognizing and accepting diversity.
Artist GAKU● Supporting the Running of ACTIVE KIDS FESTA (2014-2019)
We supported the running of ACTIVE KIDS FESTA, an event centering on theARIAKE KIDS CUP balance bike competition, to contribute to enlivening Ariake.

● STAND UP SUMMIT（2014-2019）
We held the “STAND UP SUMMIT” recovery aid event together with the Tokyo
Metropolitan Government and the NPO Support Our Kids as a way to prevent
memories of the Great East Japan Earthquake fading and to foster future
generations. The event gathered a total of 1500 students from Tohoku, Tokyo, andother countries to think together about recovery.

4. Strong and Sound Organizational Structure
Tokyo Big Sight engages in business with a high sense of ethics and awareness of danger, seeking to develop
environments where human resources are respected and individuals can fully put their abilities to use, withthe aim of building a sound, solid, and resilient organizational structure.
SDGs

Our Initiatives● Corporate Governance
We are working on improvement of our corporate value by enhancing corporate
governance, improving management transparency, ensuring compliance, andpromoting risk management. As a good corporate citizen, we will make furtherefforts to build trusting relationship with our stakeholders.
●Compliance
Based on our internal controls policy, we have established a compliancecommittee to conduct internal audits on accounts, finances, and service.
We hold regular training sessions on compliance for all our employees, to inspire aspirit of compliance.
● Strengthening the risk management system
We have established a risk management committee to formulate risk responseplans and hold drills based on those plans, to enable us to manage risks byadapting to the changes around our company.

● Promoting Information Systems Security
We took the opportunity afforded by the Tokyo 2020 Olympics to implement
security measures for our information systems infrastructure used company-wide.
Each year, we regularly hold information security training and drills for targeted
attack emails as education and awareness-raising for our employees and takesteps to prevent information breaches.

● Occupational health and safety, mental health
We are involved in the Healthy Business Declaration of the Japan Health Insurance
Association to achieve health management. Through providing various types ofinformation with the aim of promoting health and enhancing workplaceenvironments for better fitness, we help our employees to stay healthy and lift
their satisfaction, resulting in better productivity and a more active organization.

● Promoting a work-life balance
We promote from multiple aspects the development of environments allowing
employees to continue working while fully manifesting their own motivation andabilities. By allowing for diverse lifestyles through flexible working hours including
staggered shifts and providing a full range of childcare and family care programs,
we are actively engaged in ensuring workplaces where each employee can workwith an even greater sense of reassurance.

● Developing human resources
As social circumstances and the business environment undergo change, we
promote human resources development and enhancement of abilities in order toestablish an organization capable of sustainable business growth while achieving
our management philosophy and fulfilling our social responsibilities.

As of March 2024