B-25ᅾᏯ໅ົࡢᛌ㐺ᛶホ౯㸸࢜ࣇ࢕ࢫ໅ົ࡟࠾ࡅࡿᛌ㐺ᛶ࡜ࡢẚ㍑
Comfort Evaluation in Remote Work: Comparison with Office Work‫ۑ‬ᰩཎᖾ኱㸦఍ဨ㸧1)ࠊᘪ๐ᨻ㑻㸦㠀఍ဨ㸧1)ࠊኴ⏣ᖾ἞㸦㠀఍ဨ㸧1)ᮡᮏ໷ྐ㸦㠀఍ဨ㸧2) ࠊᙇᕹ㸦㠀఍ဨ㸧2) ࠊ㛗⏣඾Ꮚ㸦㠀఍ဨ㸧2)1) ୕⳻㟁ᶵᰴᘧ఍♫ࠊ2) 㛵すᏛ㝔኱Ꮫ‫ۑ‬Kota KURIHARA 1), Seiro YUGE 1) , Koji OTA 1)
Masashi SUGIMOTO 2), Fan ZHANG 2), Noriko NAGATA 2)1) Mitsubishi Electric Corporation, 2) Kwansei Gakuin University
Abstract: In the present research, we investigated the factors that affect comfort in remote work and individual
differences therein. We conducted a survey in remote work and gathered 411 responses from 21 occupants. As aresult, thermal, sound, light and internal factors could be extracted as factors affecting subjective comfort, whichwere like the office work. On the other hand, there were also unique items related to remote work, such as poor
working environment, casual work style, and family. When the factors that affect subjective comfort are categorized
in the same category as the office work test, it was found that the proportion of comfort evoking factors is almost
the same in both remote work and office work. Therefore, this result shows the robustness of being able to classify
workers into three types (inside cluster, balanced cluster, and thermal cluster), like office work.
࣮࣮࢟࣡ࢻ㸸ᅾᏯ໅ົࠊ୺ほⓗᛌ㐺ᛶࠊ୺ほⓗ⏕⏘ᛶࠊㄆ▱ᵓ㐀㸯㸬⥴ゝ㸰㸫㸰㸬࢔ࣥࢣ࣮ࢺෆᐜ

 COVID-19 ࡢឤᰁᣑ኱㜵Ṇࡢࡓࡵປാࢫࢱ࢖ࣝཧຍ⪅ࡢᅾᏯ໅ົ⎔ቃࡢ ⇕≉ᚩࢆᢕᥱࡍࡿࡓ

ࡣ኱ࡁࡃኚ໬ࡋ࡚࠾ࡾࠊከࡃࡢ௻ᴗࡀᅾᏯ໅ົࢆࡵࠊࡲࡎཧຍ⪅ࡀ ᗘィ࣭‵ᗘィࢆᣢࡗ࡚࠸ࡿሙᑟධࡍࡿࡇ࡜࡛ࠊࡇࢀࡲ࡛ࡣᒃఫ✵㛫࡛࠶ࡗࡓఫྜ࡟ࡣ ᗘ࡜‵ᗘ࡟ࡘ࠸࡚ᅇ⟅ࡋࡓࠋḟ࠸࡛ཧຍᒃࡀᅾᏯ໅ົࡢ࢜ࣇ࢕ࢫ࡜ࡋ࡚ࡢᶵ⬟ࢆేࡏᣢࡘ

⪅࡟ࡣ୺ほⓗᛌ㐺ᛶࠊ୺ほⓗᛌ㐺ᛶ࡟ᙳ㡪ࡍࡿせࡼ࠺࡟࡞ࡗࡓࠋࡇࡢᅾᏯ໅ົ⎔ቃ࡟࠾ࡅࡿᛌ㐺ᛶ

ᅉཬࡧ୺ほⓗ⏕⏘ᛶࢆᅇ⟅ࡋ࡚ࡶࡽࡗࡓࠋᮏ࢔ࣥཬࡧ⏕⏘ᛶ࡟㛵ࡋ࡚ࡶࠊ㔞ⓗ࣭㉁ⓗ࡞ኚ໬ࡀ⏕ࡌ࡚࠸ࡿ࡜⪃࠼ࡽࢀࡿࠋࡑࡇ࡛௒ᅇࡣᅾᏯ໅ົ࡟࠾ࢣ࣮ࢺࡣ⤒㦂ࢧࣥࣉࣜࣥࢢἲࢆ⏝࠸࡚ࠊ1 ᪥࡟」ᩘᅇᅇ⟅ࡉࡏࡿࡇ࡜࡛ࠊᅇ⟅⪅ࡢ᝿㉳ࣂ࢖࢔ࢫࢆ

ࡅࡿᛌ㐺ᛶཬࡧ⏕⏘ᛶࡢ⛬ᗘ࡜ႏ㉳せᅉࢆホ౯ࡋࠊ ᅇ㑊ࡍࡿᕤኵࢆ⾜ࡗࡓࠋཧຍ⪅ࡣ⌧ᅾࡢ⎔ቃࡢᛌ᫖ᖺሗ࿌ࡋࡓ࢜ࣇ࢕ࢫ⎔ቃ࡟࠾ࡅࡿᛌ㐺ឤࡢㄆ▱㐺ࡉࢆ 1: 㠀ᖖ࡟୙ᛌ࠿ࡽ 7: 㠀ᖖ࡟ᛌ㐺ࡢ 7 ẁ㝵ᵓ㐀ࡢ⤖ᯝ࡞࡝ 1)࡜ẚ㍑ࡍࡿࡇ࡜࡛ࠊᅾᏯ໅ົ࡟࡛ホᐃࡋࡓࠋࡑࡢᚋࠊཧຍ⪅ࡣ୺ほⓗᛌ㐺ᛶ࡟ᙳ࠾ࡅࡿᛌ㐺ᛶཬࡧ⏕⏘ᛶ࡟ࡘ࠸࡚⪃ᐹࡋࡓࠋ㡪ࢆ୚࠼ࡿせᅉࢆ 3 ࡘࡲ࡛ᅇ⟅ࡋࠊࡑࡢせᅉࡀ࡝㸰㸬᪉ἲࢀ࡯࡝ᛌ/୙ᛌ࡛࠶ࡿ࠿ࠊ࡝ࢀ࡯࡝ぬ㓰/ỿ㟼࡛࠶㸰㸫㸯㸬ཧຍ⪅ࡿ࠿࡟ࡘ࠸࡚ࠊࡑࢀࡒࢀ 5 ẁ㝵࡛ホᐃࡋࡓ 2)ࠋຍ୕⳻㟁ᶵओ ඛ➃ᢏ⾡⥲ྜ◊✲ᡤ࡟ᡤᒓࡍࡿ 21࠼࡚ࠊホ౯ࢢࣜࢵࢻἲ 3)࡟ᇶ࡙ࡁࠊ࡝ࡢࡼ࠺࡞せྡ㸦⏨ᛶ 19 ྡࠊዪᛶ 2 ྡ㸧ࢆཧຍ⪅࡜ࡋࡓࠋᖺ㱋ᅉࡀ୺ほⓗᛌ㐺ᛶ࡟ᙳ㡪ࡍࡿ࠿ࢆᅇ⟅ࡋࠊ୺ほⓗࡢෆヂࡣ 20 ௦ࡀ 5 ྡࠊ
30 ௦ࡀ 9 ྡࠊ
40 ௦ࡀ 4 ྡࠊ⏕⏘ᛶ࡟ࡘ࠸࡚ࡣࠕసᴗ⎔ቃࡀ࠶࡞ࡓ࡟࡜ࡗ࡚᭱

50 ྎࡀ 3 ྡ࡛࠶ࡗࡓࠋཧຍ⪅ࡢ࠺ࡕ 2 ྡࡀ୍ேᬽ

㐺ࡢ⎔ቃ࡜࡞ࡗࡓ᫬ࡢ᭱኱㝈ࡢసᴗ⬟ຊࢆ 100 ࡜

ࡽࡋࠊ6 ྡࡀ㓄അ⪅࡜ࡢ஧ேᬽࡽࡋࠊ11 ྡࡀ㓄അ⪅ཬࡧࡑࢀ௨እࡢᐙ᪘࡜ྠᒃࠊ2 ྡࡀ㓄അ⪅௨እࡍࡿ࡜ࠊ⌧᫬Ⅼࡢ⎔ቃ࡟࠾ࡅࡿసᴗ⬟ຊࡣ࡝ࢀࡄ
ࡽ࠸࡛ࡍ࠿㸽ࠖ࡜࠸࠺㉁ၥࢆ㏻ࡋ࡚ホ౯ࡋࡓࠋ࡜ࡢྠᒃ࡛࠶ࡗࡓࠋ඲ཧຍ⪅ࡣᨭ⤥ࡉࢀࡓࣀ࣮ࢺ

㸰㸫㸱㸬ㄪᰝᮇ㛫PC ࢆ⏝࠸࡚ࠊ⮬Ꮿ࡟࡚ᅾᏯ໅ົࢆᐇ᪋ࡋࡓࠋ

ᐇ㦂ࡣ 2020 ᖺ 6 ᭶ 9 ᪥࠿ࡽ 6 ᭶ 30 ᪥࡟࠿ࡅ࡚

- 184 -

ᐇ᪋ࡋࡓࠋරᗜ┴ࡢ⥭ᛴ஦ែᐉゝ㸦2020 ᖺ 4 ᭶ 7ᛌ㐺ᛶ࡟ᑐࡋ࡚ࠊෆⓗせᅉࡀ㔜せ࡛࠶ࡿࡇ࡜ࡀ♧᪥࠿ࡽ 5 ᭶ 21 ᪥㸧ࡢゎ㝖ᚋ࡛࠶ࡗࡓࡀࠊឤᰁᣑ኱၀ࡉࢀࡓࠋࡇࡢࡇ࡜ࡣ๓ሗ 1)ࡢᛌ㐺ᛶႏ㉳せᅉࡢ㜵Ṇࡢࡓࡵ࡟ࢩࣇࢺไ࡟࡚ᅾᏯ໅ົࡣ⥅⥆ᐇ᪋ࡋศ㢮ࡢ㡹೺ᛶࢆ♧ࡋ࡚࠸ࡿ࡜⪃࠼ࡽࢀࡿࠋ࡚࠸ࡓࠋᐇ㦂ᮇ㛫୰ࠊᅾᏯ໅ົࡢཧຍ⪅ࡣ 1 ᪥ 5㸲㸬ࡲ࡜ࡵᅇ㸦10:00ࠊ11:45ࠊ13:30ࠊ15:15ࠊ17:00㸧
ࠊGoogle Form⤒㦂ࢧࣥࣉࣜࣥࢢἲཬࡧホ౯ࢢࣜࢵࢻἲࢆ⏝࠸࡟࢔ࢡࢭࢫࡋࠊ5 ᪥㛫ࢆ┠ฎ࡟ᅇ⟅ࡋࡓࠋࡓ⊂⮬ࡢᡭἲ࡟ࡼࡾࠊᅾᏯ໅ົࡢᛌ㐺ᛶࡢㄆ▱ᵓ㸱㸬⤖ᯝ࡜⪃ᐹ㐀ࢆ᫂ࡽ࠿࡟ࡋࡓࠋ᫖ᖺࡢ࢜ࣇ࢕ࢫ໅ົ࡜ྠࡌ⤖㸱㸫㸯㸬୺ほⓗᛌ㐺ᛶ࡜⏕⏘ᛶᯝ࡛࠶ࡾࠊ୺ほⓗᛌ㐺ᛶࡢྥୖ࡟ࡣ ⇕ࡸ㡢せᅉᅾᏯ໅ົ࡟࠾ࡅࡿ୺ほⓗᛌ㐺ᛶࡢᖹᆒ್ࡣ
4.53ࠊ࢜ࣇ࢕ࢫ✵㛫ࡣ 4.37㸦2019 ᖺ 4 ᭶㸧࡛࠶ࡾࠊࡔࡅ࡛ࡣ࡞ࡃࠊෆⓗせᅉࡀ㔜せ࡛࠶ࡿࡇ࡜ࡀ♧၀ࡉࢀࡓࠋ኱ࡁ࡞ᕪࡣࡳࡽࢀ࡞࠿ࡗࡓࠋᅇ⟅᫬Ⅼ࡛ࡢ ⇕ࢹᮏඹྠ◊✲ࡢᡂᯝࡢ୍㒊ࡣࠊJST ࢭࣥࢱ࣮࣭࣮࢜ࢱࡣ ᗘ 25Υ๓ᚋࠊ‵ᗘ 60 %RH ๓ᚋࢆ୰ᚰ࡜

ࣈ࣭࢖ࣀ࣮࣋ࢩࣙࣥ(COI)ࣉࣟࢢ࣒ࣛࡢᨭ᥼ࢆཷࡅ

ࡋ࡚ศᕸࡋ࡚࠾ࡾࠊᒃఫ࣭ᇳົ✵㛫ࡢ ⇕⎔ቃ࡜࡚ᚓࡽࢀࡓࡶࡢ࡛࠶ࡿࠋ

ࡋ࡚ࡣ༑ศ࡟Ⰻዲ࡜⪃࠼ࡽࢀࡓࠋ୺ほⓗ⏕⏘ᛶࡢ㸳㸬ᩥ⊩ᖹᆒ್ࡣᅾᏯ໅ົࡀ 70.76ࠊ࢜ࣇ࢕ࢫ໅ົࡀ 71.111) ᰩཎࡽ, ࢜ࣇ࢕ࢫ⎔ቃ࡟࠾ࡅࡿᛌ㐺ឤࡢㄆ▱ᵓ㐀ཬࡧಶேࡢࢱ࢖ࣉศ㢮, 2020 ᖺᐊෆ⎔ቃᏛ఍Ꮫ⾡኱఍ㅮ₇せ᪨
㞟, 2020 ᖺ 12 ᭶.
2) Russell J. A.: A circumplex model of affect, Journal ofPersonality and Social Psychology, 39(6), 1161–1178 (1980).
3) Junichiro Sanui: Interview Research for Product Planning :Present Status and Issues to be Solved, The Japanese Society for
Quality Control, 33(3), 13㸫20 (2003).

㸦2019 ᖺ 4 ᭶㸧࡛࠶ࡾࠊࡇࡕࡽࡶ኱ࡁ࡞ᕪࡣࡳࡽ
ࢀ࡞࠿ࡗࡓࠋᮏ◊✲ࡢཧຍ⪅ࡣᅾᏯ໅ົ࡟࠾࠸࡚
ࡶ㧗࠸⏕⏘ᛶࢆ⥔ᣢࡋ࡚࠸ࡿࡼ࠺࡟⪃࠼ࡽࢀࡓࠋ
Fig. 1 ࡟ᅾᏯ໅ົ⎔ቃ࡛ࡢᛌ㐺ឤࡢㄆ▱ᵓ㐀ࢆ♧ࡍࠋ୺ほⓗᛌ㐺ᛶ࡟ᙳ㡪ࢆ୚࠼ࡿせᅉ࡜ࡋ࡚ࡣ
⇕ࠊ㡢ࠊගཬࡧෆⓗせ⣲࡞࡝ࡀᢳฟ࡛ࡁࠊࡇࢀ
ࡽࡣ࢜ࣇ࢕ࢫ⎔ቃ࡜㢮ఝࡋ࡚࠸ࡓࡀࠊసᴗ⎔ቃࡢᝏࡉࡸ࢝ࢪࣗ࢔ࣝ࡞௙஦ࡢࡸࡾ᪉ࠊᐙ᪘࡜࠸ࡗࡓ
ᅾᏯ໅ົ⊂⮬ࡢ㡯┠ࡶᣲࡀࡗࡓࠋ౛࠼ࡤࠊࡇࢀࡽ
ࡢ୰ࡢ࢝ࢪࣗ࢔ࣝ࡞௙஦ࡢࡸࡾ᪉࡛ࡣࠊࠕ༙⿇࣭༙ࢬ࣎ࣥࠖࡢࡼ࠺࡟ ⇕ឤ࡟ᙳ㡪ࢆ୚࠼ࡿ୍᪉࡛ࠊ
ࠕࢯࣇ࢓࡛సᴗࠖࡍࡿࡇ࡜࡛㌟యࡢ③ࡳ࡟⧅ࡀࡿࢣ࣮ࢫࡶ⪃࠼ࡽࢀࡓࠋࡇࡢࡓࡵࠊᅾᏯ໅ົࡢᛌ㐺ᛶ࡟ࡘ࠸᳨࡚ウࡍࡿ㝿ࡣࠊᅾᏯ໅ົ࡟ࡼࡗ࡚⏕ࡌࡓせᅉࡀࠊࡑࡢ✵㛫ࡢᒃఫ⪅࡟࡝ࡢࡼ࠺࡞ᙳ㡪ࢆ୚࠼ࡿ࠿ࢆ⪃៖ࡍࡿᚲせࡀ࠶ࡿ࡜ゝ࠼ࡿࠋ㸱㸫㸰㸬ᛌ㐺ឤࡢㄆ▱ᵓ㐀ᅾᏯ໅ົ࡟࠾࠸࡚ࡶࠊᛌ㐺ᛶࡢႏ㉳せᅉ࡟ࡣಶேᕪࡀ࠶ࡿ࡜⪃࠼ࡽࢀࡓࡓࡵࠊཧຍ⪅ࡀᣲࡆࡓ୺
ほⓗᛌ㐺ᛶ࡟ᙳ㡪ࡍࡿせᅉ࡟ࡘ࠸࡚ࠊ๓ሗ࡜ྠᵝࡢ࢝ࢸࢦࣜ࡟ᇶ࡙ࡁศ㢮ࡋࡓࠋ
Table 1 ࡟ᅾᏯཬࡧ࢜ࣇ࢕ࢫ໅ົ࡟࠾ࡅࡿᛌ㐺ᛶႏ㉳せᅉࢆ♧ࡍࠋᅾᏯ໅ົ࡟࠾࠸࡚ࠊ ⇕ࡸ㡢ࡢࡼ࠺࡟ᚑ᮶ࡢ◊✲࡛▱ࡽࢀ࡚࠸ࡓせᅉࡔࡅ࡛ࡣ࡞ࡃࠊෆⓗせᅉࡀᢳฟࡉࢀࡓࠋࡲࡓࠊࡇࢀࡽࡢᛌ㐺ᛶႏ㉳せᅉࡢ๭ྜࡣᅾᏯ࡜࢜ࣇ࢕ࢫ໅ົ࡜࡛ྠ⛬ᗘ࡛࠶ࡿࡇ࡜࠿ࡽࠊ཮᪉ࡢ໅ົ࡟࠾ࡅࡿ୺ほⓗ- 185 -Fig. 1. Evaluation structure on remote work.
Table 1 Comparison of percentage of comfort
evoking factors
Unit: %

RemoteOffice

Thermal

54.9

52.4

Internal18.1

19.6

Sound

13.8

15.8

Light

5.9

4.0

Work

4.6

1.8

Others2.7

6.4