Quality Policy – DKSH Europe
DKSH corporate values describe andarticulate the unique culture of DKSH. As such,they provide us guidance to set priorities andquality objectives.

Integrity

We never compromise on our ethical, business andcompliance standards.

Empowerment

We own our decisions, take accountability for our actions
and trust and respect each other – so each one of us canmake a difference and grow.

Collaboration

We work as one DKSH team, supporting each other andour partners, to achieve joint success.

Along with DKSH values, we, members of theWe innovate, identify business opportunities and focus
ISO MSC Steering Committee recognize thaton operational excellence to drive growth for our partners
Entrepreneurshipand us.
our continuing success and reputation depend
We take responsibility for our environmental, social andeconomic impact to account for present and futureon the quality of the service offered. This is theSustainability
needs.
reason why we, members of the ISO MSC
Steering Committee, are fully committed to continuously improving the effectiveness of our Quality Management
System and to promoting the use of the process approach and the risk-based
thinking. Our main objectives are:
 Quality Management System effectivenessWe ensure that our Quality Management System is reviewed and continuously improved.
We ensure the traceability of our activity.
 We want to be within the TOP 10 specialty chemicals and ingredients distributors in Europe
We want to grow business efficiency and market coverage.
We strive to increase the visibility of our activities.
 Good understanding of our interested parties needs and expectations
Our objective is to fully satisfy our customers, clients, suppliers and sub-contractors through ethicalstandards, caring the communities where we perform our services and the impact on our environment.
We ensure clear communication and transparence.
 Involvement of our employees
We pay special attention to employees’ expectations and provide safe and pleasant work environment andcompetitive conditions.
We ensure that every employee fully understands and actively contributes to our quality approach.
 Specific focus on regulatory compliance
We continuously monitor regulatory requirements and related changes.
We offer added-value service to differentiate in the markets and to attract customers and clients.
Our team of fully dedicated experts provides professional business support.
 Relevant and efficient service
We ensure that our suppliers and subcontractors are performing, efficient, and complying. The core of ourmission is to make the correct material reach the customer in good condition and at the right time and place.
We make sure that every nonconformity gives rise to effective actions and resolution.
Effective from August 17, 2022 onwards.
John Roemling
VP BU PM Europe

Robert Koller
Senior Director, Regulatory Affairs

Jean-Dominique Foulon
DKSH France (Central ISO),Managing Director

Oliver Kranendonck
DKSH GmbH, General Manager,
Performance Materials

Federico Guanzini
DKSH Italy, General Manager,
Performance Materials
André Aguiar
DKSH Portugal, Unipessoal
General Manager PM

Josep Maria Guilera
DKSH Marketing Services Spain,
Head Country Management

Frank Buennig
DKSH Switzerland,Managing Director

Casper Larsen
DKSH Nordic,
Managing Director

Annex 1 – Quality Manual ISO Multi-Site Certification

Version: 07