CASE STUDY

Fetch Pet Insurance Cures
Legacy Platform Headaches
for Good with AWS Migration
Client Scenario
A New York City-based pet
insurance company had
developed groundbreaking
health data technology but
struggled with the sub-optimal
performance of their existing
legacy Cloud platform.

Challenges

The Solution

Outcomes● Legacy systems lacked
reliability and efﬁciency● Migration to AWS
Cloud Services● 30% reduction in IT
Cost per policy● Competitive market
demanded exceptionalcustomer experience ina modernized app● Use of Digital
Accelerators to shavemonths off ofimplementation time

● 40% faster release
deployment cycles● 4 months to successful
migration

The Client’s Challenge
The client had developed a groundbreaking, patent-pending
technology called Fetch ForwardTM, which uses 150 million data points
from 16 years of clinical health ﬁndings to provide Fetch Pet parents
with tailored insights and topical recommendations.
Fetch Pet Insurance needed to modernize and migrate to a platform
with greater scalability and feature sets. In addition to trying toconvincingly sell the value of its service to a reluctant audience, they
faced the challenge of market attrition and had to make sure thecustomer experience lives up to what is being promised.
Being a predominately app-based business, a cloud-based platform
was paramount to Fetch Pet Insurance, to provide a seamless digital
customer experience without costing the earth. They also wanted
end-to-end insight into the lifecycle of a transaction.

2

Our Approach

GlobalLogic is an Advanced AWS Consulting Partner

GlobalLogic recommended a migration to AWS cloud services.
Not only does AWS have built-in intelligence tosupport data analytics and security, the platform canbe customised to meet business needs and offers a
pay-as-you-go pricing model.

These programs of work supported an overarching
objective to refactor the existing monolith
application to a cloud-native microservices based,omni-channel digital platform; all built upon AWS.

To ensure all business needs were captured andaccelerators realized early, GlobalLogic completed ajoint planning session with Fetch Pet Insurance.

The ﬁrst program adopted a DevOps approach tooperationalising the complex setup using opensource,
AWS native and APM tools.

This session engaged key stakeholders and built out aroadmap for two consecutive programs of work.

This involved sprint cycles and feedback loops tocontinually test and improve on work completed.

3Our Approach
To ensure a successful migration, our engineers
followed a two-phased execution methodology:
1.

Initial implementation provisioned: Network,Compute, Storage, IAM and Kubernetes

2.

With Infrastructure as Code (IaC)
enhancements: Secrets management, API
Gateway, ECR, ELB/NLB, Database, Message Bus
and Elasticache

These steps enabled applications from the agent andclient portals, sales funnel and mobile app to be
migrated and modernised from Monolith toMicroservices-based architecture on AWS cloud.
The backend, which was running on a legacy system on
Google Cloud, was migrated to AWS, too.
Joint efforts from GlobalLogic Delivery & Practices
lead to a successful implementation of IaC for AWS
environments using OpeNgine – a comprehensive,
integrated DevOps solution that automates cloudinfrastructure setup, installs tools, and jump-starts
CICD pipelines.

4Business Beneﬁts
In just 4 months,
Fetch Pet Insurance
successfully
migrated its existing
functions to AWS andrealized:-25%-30%

Mean Time
Between Failures

IT Cost per
PolicyNew:
Real-Time
Performance &Security
Monitoring+40%
Faster Release
DeploymentCycles

5About GlobalLogic
With 20+ years of experience in regulated software productdevelopment and engineering services, GlobalLogic has
become a trusted partner in the ﬁelds of smart devices, pettechnology, clinical research, and diagnostics. We developClass I, II, and III products in accordance with ISO 13485
certiﬁed QMS and IEC 62304 compliant SDLC.

How Can We Help You?
To learn more, or to speak with one of our experts, pleasereach out to info@globallogic.com.