Training &Education Services

Boost Your
Proficiencyin Avaya
TechnologyAvaya Learning is committed to partnering with you - our customers, to build
your knowledge, skills and expertise to realize the full value of your Avaya

solutions – allowing you to deliver a new world of experiences that matter toyour customers, while also increasing your team productivity, Learn the fullcapabilities of your communication solutions through practical knowledge fromthe experts at Avaya and engaging self-paced content available at your desired

pace and convenience. Then immediately apply that knowledge to successfully
configure, support and enhance your own Avaya environment. Learning is acontinual journey, and we are here to make the knowledge accessible,simple and convenient.

Avaya Credentials

Avaya Credential programs are used to recognize accomplishments and skill
achievements for individuals working with Avaya digital communications

software, services and devices. Avaya’s comprehensive learning paths for skill

progression guide individuals through attaining the necessary knowledge andskills required for a specific expertise level and prepare individuals to achieve
the desired credential.

Brochure

avaya.com

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Key Benefits of
Avaya Training▪ Full utilization of solutions’features and functionality

2

Avaya Digital Badges

Avaya Digital Badges are intended to help elevate the visibility of an individual’s
skill set by allowing them to securely showcase their achievement throughsocial media.

▪ Resolve issues more rapidly▪ Increase your customers andstaff satisfaction▪ Increase product adoption
rates▪ Improve system performance▪ Increase self-sufficiency andreduce escalations▪ Highly experienced instructors▪ Industry leading CSAT scoresPROFICIENT

Training Delivery Methods
Qualified & Experienced Instructors

Instructor-led Virtual Courses

Instructor-led Classroom Courses(Custom only)

Self-PacedCurriculums

CustomizedDeliveries

Flexible Training Environments

Learning Paths/Smart Tracks

The Avaya Smart Tracks are intended to provide individuals with a guided

path to achieve a specific learning objective or to prepare for a credential.

Many learning paths are available for you to choose from, based on thedesired category (e.g. Cloud, Contact Center, Unified Communication),or by function (Administrator, Sales, Support). See below example:

ASAC - 0030 Avaya Cloud Office Administration
Further Education

Core Learning Objectives

CURRICULA

64010W - Introducing

64020W - Administering

64020T

Service Web

Service WebOnline

Avaya Cloud Office(WBT - 0.5h)

Avaya Cloud Office(WBT - 1.5h)-Test▪ ADRA - 0001 Avaya Cloud
Office Solution Architect
for Design

COURSES▪ 64310W - Using Avaya
Cloud Phone App forDesktop▪ 64410W - Using Avaya
Cloud Office UnifiedMobile App© 2020 Avaya Inc. All Rights Reserved.

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Testimonials:▪ “Excellent training andinstructor. One of the best
remote courses I have takenfrom Avaya.”▪ “The instructor was very
knowledgeable and thetraining materials were very
complete, including the labenvironment.”– Attendees of “Administering
Avaya Oceana®”▪ “The Lab environment andtools all worked very well. That
was remote learning at thehighest level. 10 Points from me!"▪ Great course, great instructor,
well paced with very detailed
lab notes which will be a usefulreference for the future. 10 outof 10!
– Attendees of "Administering
Avaya Aura® CommunicationManager"

3Learn More

For more information:▪ Visit the Avaya Learning Center (avaya.com/learning) for course details.
▪ View the Course Catalog (avaya.com/learningcatalog).

▪ Get information on the Avaya Professional Credential Program and DigitalBadges (avaya.com/credentials).

▪ Download the schedule of all upcoming classes (avaya.com/learningschedule)in Microsoft Excel format.

▪ Visit the different Learning Maps/Smart Tracks to find out what path to takefor your learning needs.

▪ Need more information? Call our Global Support team, at one of thenumbers on avaya.com/learning-support.

The full Avaya Learning catalog is available, including search filters to allow
you to find the specific topics/solutions/product and capabilities that you
are looking for (keyword searches, product/solution, curriculum, and rolesearches).

▪ “The course was fantastic, very
interesting, and the quality ofwork and professionalism
shown by the instructor is notseen every day.
– Attendee of " Installing andSupporting Call Management
System"About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya

Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that delivergame-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power

personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired
outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter.
Learn more at www.avaya.com.

© 2020 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the UnitedStates and other countries. All other trademarks identified by , TM, or SM are registered marks, trademarks,and service marks, respectively, of Avaya Inc.
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