Why Move to the Current Releaseof the Avaya Aura® Platform

Avaya provides you with the choices needed for your

Here are just a few examples:

Our enterprise-grade solutions are fully cloud enabled

Create Extraordinary Experiences

journey to becoming a fully digitally enabled enterprise.
and our latest release of the Avaya Aura platform, supports

unique solutions tailored to your individual needs via Cloud,Premises or Hybrid deployments and provides maximum
flexibility to take your business to the next level.

In today’s environment, simply getting together withcustomers, coworkers, and suppliers is no longer enough. Youneed solutions that uniquely reflect your requirements while
creating value, delighting your customers and employees,

and engaging colleagues with flexible interactions that deliver
real business results.

Like most of your peers, you are no longer considering if you
should migrate to cloud but when. The newest Avaya Aurasoftware provides a strong platform to support your unique
journey, to bring innovation to your enterprise.

Fact Sheet

Leverage your investments into a truly customized unified

communications and contact center environment designed
for your unique enterprise. With Avaya Aura at the core,
you can now easily deploy innovation in both the UC

and CC environment utilizing our Communications APIs.
Lower your costs and increase customer and employee

satisfaction by using artificial intelligence (AI) combinedwith Avaya Communications technologies to automate yourbusiness functions and customer interactions. Solutions arepersonalized to meet your needs and deployed on top of any

existing communications infrastructure. No one else can offer
the flexibility and adaptability of the Avaya Aura platform tobring the promise of customization to you more effectively.

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avaya.com

With the Latest Release ofAvaya Aura® You Can:▪ Drive needed Innovation
and Transformation withFlexibility▪ Enhance the Security,Reliability and Scalability ofYour Communications▪ Reduce Your Total Cost ofOwnership▪ Enhance Employee
Reachability andCollaboration, Improve
Communication, Gain
Alignment, Make Better
Decisions,▪ Get Work Done Faster

2Security

End-to-End Security Capabilities Across the Communications
Stack
Security remains a top priority for all enterprises and Avaya utilizes thelatest Avaya Aura software platform, building on the capabilities of previous

releases, by adding several new functionalities that help keep your enterprisecommunications network secure.

Avaya Aura R10 supports enhanced end to end security and encryption andprotection when integrating to third-party cloud platforms. Avaya adheres tothe highest industry cloud base security principles. Support for TLS 1.3 & Open
SSL1.1.1 offers faster interface and better security protection against malware
and hacking events.

These include keeping current with latest virtualized environment and Linux

Operating System releases, UDFI and Secure Boot as defaults, adoption of theAdvanced Encryption Standard 256 Bit (AES-256), FIPS 140-2, JITC compliance,improved certificate management and an end-to-end encryption indicator for
SIP devices.

Scalability

A High-Performance Architecture with the Power to Handle Your
Growing Needs
The Avaya Aura platform provides improved data center resiliency; and has thecapacity to support up to 250,000 users and 350,000 SIP devices. Even in thesmallest configuration, the Avaya Aura platform provides an outstanding solution
for maintaining resiliency and engagement capabilities. Avaya Aura supports

virtually all media types and collaboration connections with a high capacity forbusy hour call completions (BHCC) across a single enterprise network.

Extend your Avaya Call Center Elite Capacity

Avaya Call Center Elite, built on the Avaya Aura code base, enables you to addagents and even voice agents from the Avaya cloud. Overflow from your existingAvaya Call Center Elite to your Avaya cloud agents with contextual attributes

and information enriching interaction handling. Support new lines of business,launch a new campaign, expand geographic reach, and take advantage ofseasonal fluctuations. Perhaps best of all, the Avaya cloud separates speechfrom noise with AI, removing background noises and disruptions for a better

agent and customer experience; less strenuous on everyone’s health and well-being keeps everyone happy. Your recordings will be more accurate. Your cloudagents and supervisors will be fully equipped using a modern desktop thatprovides all the contextual information needed to handle inquiries with ease.

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Avaya Aura®
Provides aFoundationfor Your Digital
Transformation
Journey and is
Cloud Enabled.

Simplified Management Options

Off load the burden of regular administration and updates to Avaya or keepcontrol yourself – the choice is yours. Avaya has a range of services offers thatcan be tailored to meet your exact requirements and give you back the time youneed to complete your priority projects.

Open and Standards Based

Support for Existing Applications and Third-Party Integration
Open standards require that a truly composable platform must integrate
traditional functionality, industry leading collaboration services and key

solutions developed by third party developers. Avaya Aura® is based on open

standards and allows customers to leverage third party applications that add
value to your unique business needs.

The new Avaya Aura release simplifies and enhances integration between Avaya
software and third- party software. Cloud enablement expands connections tothird-party cloud services such as Microsoft TEAMS, Salesforce and ServiceNow.
Connections are easy through the Avaya API exchange.

New Web Telephony interface (REST APIs) compliments existing call control

and device capabilities making it easier for organizations to create, develop,and integrate business and communications applications (including third-partyapps) from cloud to cloud or on premises to cloud.

Developers can use a new Application Specific Licensing SDK and enhanced

level TSAPI license to access Real-Time Agent State Events. Real-time Agent Statechanges are published as events allowing organizations to use this real-time
information for a variety of purposes including creating customer or AI apps

and to make accurate business decisions in determining things like best time toschedule agent training, best utilization of agent skills, and much more.

© 2023 Avaya Inc. All Rights Reserved.

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4

Unified Communications and Collaborating

Avaya, A Leading Cloud Provider of Collaboration Solutions

Avaya Spaces embeds communications directly into the applications, browsers
and devices employees use every day to create a single, powerful gateway forcalling messaging, conferencing, and collaboration. Users gain a more naturaland efficient way to connect, communicate and share—when, where, and how
they want.

Contact Center and Customer Experience

With Avaya Call
Center Elite,organizations
can add digitalchannels fromthe Avaya cloud
enabling agentsand supervisors
to interact withcustomers.

Innovate from the cloudWith Avaya Call Center Elite, organizations can add digital channels from theAvaya cloud enabling agents and supervisors to interact with customers using

chat, email, SMS, MMS, and more. With Avaya, you keep your on-premises Avaya
Aura and Avaya Call Center Elite investments, and take advantage of innovating
without disrupting operations, layering additional capacity and capabilities

from Avaya cloud on top of the infrastructure already deployed and trusted. This
unique hybrid model provides a unique innovation.

Lower Total Cost of Ownership

New Options That Reduce Hardware and Provide More Flexibility

If you have not taken advantage of the many options for virtualization, including
virtualization in the cloud, then you have missed out on the savings associatedwith reduced hardware, power, and space requirements along with the added
flexibility of resource scaling as your needs change. The Avaya Aura platformstack supports Infrastructure as a Service (IaaS) from all leading providers andnow also supports Device as a Service (DaaS) options for your hardware needs.

Reliability

For Digital Transformation Solutions, Choose Avaya, A Leader
in Reliability

Avaya Aura provides a host of resiliency options including server duplication,
Survivable Core and Survivable Remote servers, and connection and callpreservation across the network and applications. “Active-Active” configurations
provide device registration to multiple points and “Hot Fail-over” in the eventof server or network issues. These capabilities mean that you can engineer yoursolution to five 9’s and beyond, depending on your needs.

© 2023 Avaya Inc. All Rights Reserved.

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5Always Stay Current

Simplify your upgrade and management process. Always
have access to the latest security features and patches.

Your communications are too important to be left to chance.

With our cloud delivery options you’ll never miss an upgradeor a feature. We have also simplified upgrades and updates

with a new fixed lifecycle management process. Avaya offers
more value than ever when migrating to the cloud.

Protect your Investment with a SmoothTransition to the Cloud

A Solution for Innovation without Disruption, not‘Rip and Replace’
For many, the Avaya Aura platform is business critical andrepresents a significant investment in money and time.

While migrating towards Innovation and Transformation,enterprises cannot afford to start from scratch. Existing

infrastructure, network equipment, and communications

systems should not have to be scrapped to permit a businessto meet its changing needs. Migration of your platform to thecloud or just to increase functionality may be important,but it needs to be accomplished when it makes sense for you.
How is it possible to meet all those goals at the same time?
Avaya has the answer: Innovation Without Disruption.
Innovation Without Disruption means:▪ Enhance your system now and while simultaneously
enabling cloud transformation on your schedule.

For example, SIP Migration will make your on-premises

platform more efficient and will also Cloud Enable yourplatform for future migration.

▪ Add cloud-based applications on your schedule. Theseapplications stay with you whether you remain on youron-premises platform or move to the Cloud.

Innovation Without Disruption puts you in control. It ensuresthat no matter what your upgrade path and timing, everythingworks together, and nothing is wasted. Upgrade on yourschedule for immediate benefit and to Cloud Enable yourplatform. Add applications with confidence. Transform to thecloud when you are ready.

Your Avaya Aura platform is designed to make integration andmigration from your existing investments to new capabilities
efficient and straight-forward. Avaya Aura not only supports
innovation, but it also addresses this through a fully cloud
enabled platform that can support migration paths forevery customer. With Avaya you can conserve your capitalby moving to an Opex model that includes your hardware
components and provides regular, predictable billing

combined with all the latest capabilities while still allowing
you to control your solution.

Learn more at www.avaya.com.

▪ Upgrade your on-premises system with confidence.

The new Aura Release gives access to a host of new user andsecurity features, enhances compliance with key standards
like HIPPA and PCI, and has enhanced support of APIs.

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by AvayaHoldings Corp. (NYSE: AVYA). Avaya is shaping the future of customer experiences, with innovation and partnerships thatdeliver game-changing business benefits. Our communications solutions power immersive, personalized, and memorable
customer experiences to help organizations achieve their strategic ambitions and desired outcomes. Together, we arecommitted to helping grow your business by delivering Experiences That Matter.
Learn more at www.avaya.com.

© 2023 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the UnitedStates and other countries. All other trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks,
respectively, of Avaya Inc.
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