EIZO CORPORATIONCORPORATESOCIALRESPONSIBILITY REPORT 2017

Contents
Contents

01

Corporate Information / Financial Highlights

02

Corporate Governance25

President ’s Message

03

Risk Management / Compliance26

Corporate Philosophy / EIZO Group Principles of Conduct – Seven Promises

05

Outside Directors Dialogue

27

Our CSR Approach and Materiality Analysis

06

Major Results of Activities in Fiscal 201607

Seven Promises 1: Creating New Value

Seven Promises 6: Strict Respect and Compliance with both the Letter and Spirit of the Law

Seven Promises 7: Broadminded Corporate Culture
Laying the Foundations for a Motivating Workplace

29

Work Style Innovation / Human Resource Development

30

Securing Safety and Health32

Wherever You Look, You See EIZO

08

EIZO Solutions

09

Competitive Advantages of EIZO

11

Protecting Intellectual Property that Enhances Value

12

GRI Guidelines (Version 4) Content Index

33

Quality Management Policy / EIZO’s Quality Assurance System

13

Comparison Table for the United Nations Global Compact /Independent Third-Party Assurance Statement

34

Appendix

Seven Promises 2: Environmental Consideration for Our Products and Business Operations
Environmental Policy / Environmental Management System

14

Environmental Targets / Performance Report

15

Basic Product Development Sequence / Green Procurement /Compliance with Environmental Standards and Legal Requirements

16

Overview of the Environmental Impact of Our Business Operations /Environmental Risk Management / Energy Consumption and Greenhouse Gas Emissions

17

Collection and Recycling of Used Products

18

Seven Promises 3: Operating as an International Corporation
Development and Production Network – Coherent Development and Production System /Sales Network – Group Companies and Distributors

Seven Promises 4: Open and Fair Trade

19
20

Editorial Policy for the CSR Report21• Editorial Policy: We have compiled an explanation on topics weconsider important and a report on the impact and effects ofour business activities on society and the environment, using
the GRI Guidelines as reference.

Seven Promises 5: Strong Bonds of Trust with Stakeholders
Relationship with Each Type of Stakeholder

22• Scope of the report: EIZO Group Exceptions to the scope ofcoverage are explained in the notes to the relevant sections.

Relationships with Customers

23• Period covered: April 1, 2016 to March 31, 2017 (FY 2016)

Relationships with Shareholders /Relationships with the Local Community01• Issue date: October 201724

• Issue date of previous report: October 2016
• Issue date of next report: October 2018

• CSR Promotion System: CSR activities come under the responsibilityof the General Affairs Division, are supervised by the operating
officer responsible for CSR and implemented by all Group
companies. They are also subject to a management review by the
CSR Committee, comprising the heads of each department.
• Contact information: EIZO Corporation General Affairs Department
Tel: +81-76-274-2406

EIZO Corporation
CSR REPORT 2017

Corporate Information

Corporate Information
Company NameEIZO Corporation

Business Activities

Development, design, manufacture and sales of total visual solutions and related services

EstablishedMarch 6, 1968

President

Yoshitaka Jitsumori

Address of Headquarters 153 Shimokashiwano, Hakusan, Ishikawa 924-8566, Japan
Group Sales

78,284 million yen (FY2016)

Group Employees

2,238 including temporary workers (consolidated, as of March 31, 2017)

Group Companies

17 (EIZO Corporation and its 6 domestic subsidiaries and 10 overseas subsidiaries, as of September 1, 2017)

Financial Highlights⃝ Sales and Percentage Breakdown by Category (Consolidated)(millions of yen)

80,00074,87872,576
8,872

60,00015,127
6,649
5,548

40,00020,79320,00015,585Development,
Production and Sales

EIZO Support Network Corporation (Japan)

0

FY2015

4,527

15,27918,408

6,870
6,355

6,956
5,470

23,40826,097

17,991

16,822

Other
Amusement
V&S (Vertical & Specific)
Creative Work
Healthcare
B&P (Business & Plus)

FY2016

EIZO Medical Solutions Inc. (Japan)
Irem Software Engineering Inc. (Japan)
EIZO MS Corporation (Japan)⃝ Operating Income (Consolidated)⃝  Ordinary Income (Consolidated)

EIZO Engineering Corporation (Japan)(millions of yen)(millions of yen)

EIZO GmbH (Germany)
EIZO Technologies GmbH (Germany)

8,000

EIZO Display Technologies (Suzhou) Co., Ltd. (China)
EIZO Inc. (USA)EIZO Nordic AB (Sweden)
EIZO Europe GmbH (head office in Germany and branch offices in Belgium, Czech Republic, Italy
and the Netherlands)

7,033

6,000

EIZO Rugged Solutions Inc. (USA)Sales

FY201478,284
4,973

4,472

8,000

4,704
4,000

2,000

2,000

FY2014FY2015

5,698

6,000

5,081

4,000

0

7,105

FY20160

FY2014FY2015FY2016

EIZO AG (Switzerland)
EIZO Limited (United Kingdom)
Other

EIZO Austria GmbH (Austria)⃝ Net Income Attributable to Owners of
Parent (Consolidated)

EIZO Agency Corporation (Japan)(millions of yen)

(yen)

5,661

6,000
5,000
4,000

300.004,202

200.003,321

150.002,000

100.00

1,000

50.00
FY2014FY2015265.54250.00

3,000

0

02

⃝Basic Net Income (Consolidated)

FY20160

197.10155.80FY2014FY2015FY2016

EIZO Corporation
CSR REPORT 2017

President’s Message

Realizing a Prosperous Future
Society through the Value of Images
as Only EIZO Can

Abundant Opportunities for Serving Society
Images are everywhere, such as on desktops athome or the workplace, at train stations to provide service

operational efficiency and quality and most of all,In addition to high image quality and reliability, EIZO

contribute to addressing social issues. We believe this isprovides a type of quality that in the process of making

how we will contribute to society in a way that is unique as

products and using products does not burden people

an “imaging professional.”

and impact the environment.This was our objective rightfrom the start of developing, manufacturing and sellinginformation, at convenience stores from surveillancecameras, on airport ticket machines and in hospital
exam rooms. All sorts of information come through

EIZO Quality Is More than High Image Quality
and Reliability

03

company continues to evolve.
To deliver the best products in the world, EIZO

PCs and networks in the form of such images, and thisis where EIZO is of service. Where images are used, we

our products, and we remain committed to this as our

EIZO is not only responsible for the products delivered

values the powerful bonds it has with people working at

provide the optimal visual environments to help improve

to customers but also for the processes of creating thesegroup companies and sales and procurement partners inusers’ convenience for their purposes and needs, boost

products and its services, as well as after-delivery service.

countries and regions across the world. It is therefore only

EIZO Corporation
CSR REPORT 2017

President’s Message

natural that we respect human rights and all cultures while

Japanese companies to be a problem and have been

maintaining fair and open relationships.

urging our employees to keep an inventory of their tasks

Maintaining DESIGN 2025 Initiatives toAchieve Sustained Growth

Since these are key priorities we must continue toand streamline their operations while also taking action torevisit, they have been clearly laid out in the EIZO Groupeliminate overtime. Today various initiatives are underway

Principles of Conduct, and we have organized the content

across industries in Japan to reform the way people work,

customers by solving their problems under increasinglyof our CSR report so that it correlates with the Sevenand we have launched a project to push forward ourdiverse circumstances and can contribute to addressing

Promises stated in the principles.

ongoing efforts related to this issue. Through this project,social issues for years to come. To that end, we will

we have begun reviewing our operations at the individual

scrutinize the company with the viewpoint that our futurelevel as well as across departments from the perspective

business model is not necessarily a simple extension of ourof the internal operations toward forging ahead with boldcurrent business, and continue to actively implement thereforms. Our goal here is to achieve zero overtime, which

DESIGN 2025 initiative in fiscal 2017 in light of our future

we know will in practice be difficult. In other words, wegrowth strategy. Moreover, we will be guided by ourintend to be a sound company in terms of both businessslogan, “Seeking greater breadth and depth” as a sharedperformance and employees with no overtime work.

policy for this fiscal year. And we will strive to expand

Rather than simply tightening overtime restrictions,the breadth and depth of our business by engaging in

maximizing productivity within standard business hours

activities uniquely aligned with EIZO’s strengths, while

will make way for higher employee satisfaction, and inseeking results that only EIZO can achieve as a visual

turn lead to company growth while maintaining the highprofessional.

EIZO’s Work Style Innovation to Ensure the
Health of Employees and the Company
We have long considered the low productivity ofquality and reliability of our products.
Another one of our initiatives is applying a mechanism

We must maintain sound growth so that we can serve

We will continue to broaden our connections withsociety as a Visual Technology Company, providing

whereby the results of increased efficiency are in effectsolutions for social issues by leveraging our imaging

returned to our employees. For instance, if they have moreexpertise and contributing to the creation of a prosperous

private time and effectively use it to revitalize themselvessociety.

or engage in self-development, the quality of their life andwork will certainly be enhanced, enabling them to enjoy

We welcome the comments and feedback of our
stakeholders in response to this report.

their jobs even more. And I hope this will further enrich
our broadminded corporate culture.
September 2017

Yoshitaka Jitsumori
President, EIZO Corporation

04

EIZO Corporation
CSR REPORT 2017

Corporate Philosophy/ Principles of Conduct – Seven Promises

EIZO Group Principles of Conduct– Seven Promises

Corporate Philosophy

We establish the following “EIZO Principles of Conduct” as guidelines
for each EIZO Group employee and as a commitment to our stakeholders.

Through the pursuit of imaging solutions

We pledge to conduct our business in accordance with these Principles.

with advanced technologies,

1. We will supply high-quality products and services loved by customers throughcreating and offering new value by unique technologies and ideas.
2. We will promote our manufacturing and business activities in consideration of
reducing their environmental burdens.
3. We will act as an international corporation with a global outlook and mindset.
4. We will conduct open and fair trade.
5. We will seek to build and maintain strong bonds of trust with our stakeholders (business
partners, employees, shareholders, and the local community).
6. We will strictly respect and comply with both the letter and the spirit of the law as agood corporate citizen.
7. We will respect basic human rights and value a broadminded corporate culture.

we enrich people in their professional
and personal lives.

Participation in the United Nations Global Compact
EIZO became a participant of the United Nations Global Compact(UNGC) in September 2012. Through this voluntary initiative,
member corporations cooperate in the development of a global
framework for sustainable growth by demonstrating responsible,
creative leadership in their actions as good corporate citizens.

05

As a corporate participant, EIZO will engage in an ongoing effort torealize the UNGC’s ten CSR principles in the areas of human rights,
labor, the environment and anti-corruption, under the personalleadership of the company’s president.

Our CSR Approach and Materiality Analysis

EIZO Corporation
CSR REPORT 2017

We applied the following process to identify the material issues that EIZO must
address through its business.

EIZO’s Approach to CSR■ Organizing issues

Our business activity in itself constitutes our most important social responsibility. We are awarethat our social responsibility lies in engaging in business with integrity, which includes contributing
to society with products, solutions and services, returning all the benefits produced through ourbusiness to society, and complying with laws and regulations while respecting human rights. In
addition, with the view that participating in and supporting regional activities constitute part ofour social responsibility, we enthusiastically engage in such activities.
In this context and as the basic policy underlying our CSR, we uphold the EIZO Group Principles ofConduct, which serve as both a guideline for the EIZO Group and our promise to stakeholders.

Organizing material issues for CSR with a panoramic view of the EIZO Group’s value chain
Organizing activities with key stakeholders
see page 22 for details■ Evaluating materiality

Evaluating the issues to be addressed along two axes: materiality for stakeholders(degree of societal expectation) and materiality for the EIZO Group■ Extracting aspects

Sustainable Development Goals (SDGs)

Extracting material aspects using the GRI G4 Guidelines as reference

EIZO will identify the areas where it can contribute to achieving the SDGs adopted
in 2015 by the United Nations and will present its related efforts in the CSR Report.

High

Material issues

Materiality for stakeholders(degree of societal expectation)•Product responsibility
Product and service labeling•Environment
Products and services•Economy
Economic performance
Procurement practices•SocietyAnti-corruption
Anti-competitive behavior
Compliance•Labor practices and decent work
Diversity and equal opportunity•Human rights
Human rights evaluation

Low

High

Materiality for the EIZO Group(degree of contribution to the task and our own growth)■ Reconfirming Principles of Conduct
Reconfirming they are represented in the EIZO Group Principles of Conduct – Seven Promises
see page 05 for details

06

EIZO Corporation
CSR REPORT 2017

Major Results of Activities in Fiscal 2016

The following table shows the major results of our activities in fiscal 2016 as well as newly disclosed information.

Seven Promises

Major Results of Activities in Fiscal 2016 and Newly Disclosed Information

ReportPage

Fiscal 2017 Activity Goals

P.9-10We will continue striving to provide products and services
that contribute to addressing social issues, by creating andpresenting new value through our pursuit of unique ideas
and technologies.

Activity

Creating New Value

We focused on ease of use from the perspective of users and also introduced a new design and functions, such as anultra-slim, fully flat design and Work-and-Flow for greater efficiency in image reading and for saving work space.

Environmental Consideration
for Our Products and Business
Operations

We attained Environmental Targets for all items except “reduced fuel consumption.”

Operating as an International
Corporation

Activity

Disclosure

We began disclosing Scope 3 data.

P.15
P.18

P.19

We will implement education and other activities for
employees in and outside of Japan to broaden theirperspectives and global mindset as members of aninternational corporation.

P.21

We will continue to conduct open and fair trade as a matterof course while seeking to establish relationships of trust
based on mutual prosperity with our suppliers.

Activity

We expanded sales activities to emerging countries where growth of particular markets is expected and assigned local
sales personnel to Saudi Arabia, the United Arab Emirates and India to enhance our approach to customers.
Activity

Open and Fair Trade

We obtained an agreement on the EIZO Supplier Code of Conduct in the form of the Supplier Declaration from all
business partners involved in procurement.
Activity

Strong Bond of Trust with
Stakeholders

Strict Respect and Compliancewith both the Letter and Spirit of
the Law

We conducted a customer survey to measure satisfaction levels with our sales and support staff.

07

P.23
We will strive to forge even stronger bonds with our
stakeholders through ongoing dialogue.

Disclosure

We continued to introduce initiatives that contribute to local communities, not only at the head office in Japan but also
at overseas Group companies.

P.24

Disclosure

P.27P.28

We will maintain our efforts to raise awareness ofcompliance among employees.

P.29P.31

We will seek to balance employee happiness and corporate
growth by improving operational efficiency and productivity
so that employees can work with a sense of satisfaction,achievement and well-being.

We organized and published the content of a discussion among outside directors on our corporate governance.

Disclosure

Broadminded Corporate Culture

We will continue creating products and promoting businessactivities with the aim of reducing environmental impact inaccordance with our environmental targets for fiscal 2017.

We expanded disclosure of quantitative information, including the status of employment and initiatives for promoting
women’s careers. Also, we worked to improve the description of our program for having children visit the workplace aswell as educational programs for young employees.

EIZO Corporation

Seven Promises 1 Creating New ValueCSR REPORT 2017

We will supply high-quality products and services loved by customers
through creating and offering new value by unique technologies and ideas.

Our products are used around the world in a variety of fields, with different specifications and functions in visual solutions required for each one. Beyond listening and responding to customer
requests in each of those fields, we relentlessly pursue proprietary technologies and ideas toward creating and offering new sets of values that extend our promise to consistently deliverproducts that customers appreciate.

Wherever You Look, You See EIZO
Visual solutions enrich every setting of daily life. EIZO, as a “Visual Technology Company,” delivers a sense of security and inspiration with its systems that add unique value to visual displays.

Office●For business

●

Home

Professional photography, printing, design,
video production and other creative work●

Digital photos,
illustrations, games,
etc.

●

Marine vessels
For marine chart display, etc.

Airport●Air traffic control, etc.

Hospital●08

For diagnosis, including displayof electronic charts and image
reading, therapy, treatment, etc.

Railway●

Railway platform monitoring,
digital signage systems for
onboard installation, etc.

Factory●

For incorporation into
production and inspection
equipment, etc.

Educational facilities●

For library search systems,
schools, etc.

Security room●

For monitoring, security
and surveillance

EIZO Corporation
CSR REPORT 2017

Seven Promises 1 Creating New ValueEIZO Solutions

Case Study

Schön Klinik in Germany

Introducing a Surgical Panel with In-built 47-inch Monitor to Achieve Highest Level of Operations

For the Business & Plus Markets
Pursuing User Comfort and Energy Conservation to Raise Computer Work Efficiency
and Energy-Saving
In addition to ergonomics-based design for continuous stress-free use, we
provide functions that enable Auto Brightness Control to reduce backlight brightness
and minimize power consumption during suspension, as well as other power saving
functions, to raise work efficiency and save energy during long work hours.

Schön Klinik is a major medical institution that manages 17 hospitals, including Schön
Klinik Vogtareuth, where an operating room was
set up in October 2015. The hospital has planned toprovide the most advanced surgery in the world.
EIZO met its needs with a customized Surgical Panelwith an in-built 47-inch monitor installed in the wall.
This has created an environment where surgeons caneasily check the screen from the operating table andCase Study

Treasury Unit, Sumitomo Mitsui Banking Corporation

provide accurate treatment.

Creating a Comfortable Working Environment with FlexScan EV2450
The Treasury Unit moved into a new building that had been completed in July 2015, andas part of its replacement of equipment, one thousand EV2450 monitors were installed in its
dealing room. Dealers spend a considerable amount of time concentrating on screens so they
can immediately respond to market fluctuations. EIZO
proposed a solution for their visual environment for
seamless viewing of several monitors, with extremely
thin bezels and large screens with reduced blurringand flickering. The users have remarked on how mucheasier it is to stare at the screens over many hours andthat they are experiencing much less eye strain since
the monitors were introduced.

For the Healthcare Market
Constructing Optimal Visual Environments to Keep Pace with Advances in Healthcare
In today’s increasingly advanced and complicated healthcare systems, not only
healthcare doctors but also nurses, clinical engineers and other healthcare professionals
are cooperating in the treatment of patients. It is therefore essential to create environmentsthat facilitate information sharing and cooperation. Moreover, there is now a much greaterneed to refer to a diverse array of medical data during operations due to the spread ofoperating rooms hybridization, minimally invasive surgeries, and robotic surgeries. EIZO
provides consulting services to propose comprehensive visual solutions that encompass
image display equipment and image control software, as well as network layout, toward
the construction of the optimal visual environment that meets operating room needs anddevelopment of innovations in visual environments for medical care.
09

ColumnJordan Breast Cancer Program—Supporting Early Detection and Screening

A workshop on enhancing diagnostic imaging of breast cancer was held in Jordan in March
2017, and EIZO provided its support by leasing RadiForce RX850 and RX650 medical monitors.
About 260 radiologists and other medical practitioners attended the workshop, and EIZO received
a certificate of gratitude from the JBCP for its support that contributed to raising breast cancer
awareness and improving the early detection rate.
The RX850 is a super-high resolution 8-megapixel color monitor capable of displaying eight
million pixels of information onto a 31.1-inch wide screen. It has been cleared by the U.S. Food andDrug Administration (FDA) for use in digital mammography and tomosynthesis.
Digital breast tomosynthesis is a technique for capturing images of the breast aimed at the early
detection of cancer. Compared with the two-dimensional imaging technique used in conventional
digital mammography, digital tomosynthesis provides a three-dimensional tomographic image ofthe breast from various directions. Used in combination with digital mammography, it is expected
to facilitate detecting and locating minute calcifications thatare the early signs of breast cancer.
In addition to the RX850, EIZO has obtained FDA approval
for marketing its 5-megapixel monochrome monitors, theGX550 and GX540, as displays for digital mammography andtomosynthesis in the United States.

For the Creative Work Markets
Raising Work Efficiency by Displaying and Maintaining Accurate Colors
We are committed to accurate color reproduction and seek to enhance efficiency andaccuracy in every creative setting by offering monitor solutions that facilitate achieving andmaintaining accurate color display. Our ColorEdge series of color management monitors andEIZO Corporation
CSR REPORT 2017

Seven Promises 1 Creating New Valuethe exclusive calibration software ColorNavigator 6 installed with the monitor enable users
to adjust the displays. Furthermore, using ColorEdge monitors that have been pre-calibrated
for a specific purpose allow several users to work under the same display environment.
This means that when several users are working at the same time, their entire workflow,from production to referencing, is supported by a uniformly correct color display, thereby
boosting the efficiency of their work.
Case Study

Q-TEC, Inc.

Chosen as the Final Confirmation Monitor for Video Production

Q-TEC is an editing and post-production company for audiovisual products such as
television programs, commercials, films and promotional videos. At its video production
studio, EIZO’s 4K color management monitor, theColorEdge CG318-4K, is being used for the final
review of images and CG before delivery to a client.
Stable color reproduction and faithful reproductionof the DCI-P3 standard used in digital cinema enables
users to work under the correct color specifications
starting from the production stage.

Maritime
EIZO provides display monitors that meet various standards for ships with high reliability
under the harsh environment inside vessels as well as excellent display performance. Our
products are used in pilothouses and for various onboard applications such as surveillance
and monitoring instruments and are thereby contributing to ensuring safe navigation.
Security & Surveillance
As the need for security and surveillance broadens, we contribute to enhancing public
safety with products that feature superior display performance under varying conditions.
These include IP monitors that can be directly linked to surveillance (IP) cameras andmonitors mounted with proprietary technology for improving visibility.
Factory Automation
We provide products that withstand dust and dripping water and ensure clarity ofdisplay as well as a variety of housings to flexibly respond to diverse needs for incorporation
into equipment and systems.
Case Study

Tokyu Corporation

Ensuring the Safety of Platforms

Color Management Workshops
EIZO periodically holds free workshops to provide customers with opportunities toprint their own photographs using our Quick Color Match software, which simplifies thecolor matching process. The goal of these workshops is to instruct the general public on
how to match the colors of a photo print to reduce
reprinting time and cost, essential for enjoying
creative work. We held the workshops in Sapporo,
Sendai, Tokyo, Nagoya, Osaka and Fukuoka in
March 2017 with a total of 155 attendees, who
experienced the joy of matching colors.

For the Vertical & Specific Markets
We flexibly respond to diverse needs that vary with each purpose and environment, andwe support critical operations with high reliability and display functions.

ATC (Air Traffic Control)
We support the important mission of ensuring safety in the sky by providing the totalsolution for visual environments required by ATC. This includes monitors, graphic boards and video
recorders used in air traffic control towers, control centers and training & simulation facilities.
10

Tokyu Corporation selected the DuraVision FDX1513, EIZO’s LCD monitor for railways,
in 2016 as a surveillance monitor for observing passenger movement in and out of
carriages on trains that travel between Shibuya
and eastern Kanagawa Prefecture. By providing
monitors that feature excellent durability and highvisibility regardless of the weather, under well-lit
or shaded conditions, we ensured a stable visualenvironment for observing the opening and closingof carriage doors.

For the Amusement Market
Enlivening the Market by Providing Products Supported by Our Technological Excellence
We design and manufacture LCD monitors installed inpachinko equipment, capitalizing on the EIZO Group’s advanced
visual display technology. Our products enliven the amusement
market by offering a realistic expression of images and stories
with a strong gaming feel, and they become customer favorites©SANYOBUSSAN CO., LTD.
year after year.

EIZO Corporation
CSR REPORT 2017

Seven Promises 1 Creating New Value

Excellence in Development and Quality

Competitive Advantages of EIZO
Since its founding, the EIZO Group has consistently focused its technology and passion
on creating visual display products. We continue to concentrate our energy and efforts ondeveloping products that are a step ahead of the times by using advanced devices andpursuing cutting-edge technologies. Our goal is to deliver reliable, high-quality productsthat both satisfy and inspire our customers. The outcomes of these accumulated efforts are
EIZO’s competitive advantages: our business model, excellence in development and quality,
and our global network.

Business Model
By developing new products with the added performance and functions required invarious fields, we have built on our core competence of software, hardware and peripheraltechnologies developed through our work on monitors for the Business & Plus (B&P) market
in order to expand into the Vertical & Specific (V&S) market. Leveraging the technologies,
procurement and production synergies among our business units has enabled us to create
advanced products with proprietary features to further develop and expand our business.
This unique business model has been the major driver of our growth.
⃝Business development leveraging the synergies among business units

Amusement
Monitors

Marine Vessel
Solutions

Security and
Surveillance
Solutions
Creative Work
Solutions

Business & Plus
Solutions
SolutionsCore Competence
SoftwareHardware
Peripheral Technologies

11

Development
In the course of creating visual display products, we have gained the full spectrum oftechnologies required for developing monitors. This in turn has enabled us to quickly deliver
new, cutting-edge products and high-quality products with enhanced functionality.
Quality◦Consistent quality control through 100% self-development and self-production
We have always been committed to 100% self-development and self-production.
One of our competitive advantages lies in our ability to integrate quality control, fromdevelopment and manufacturing to after-sales service, and we remain committed toworking in concert Group-wide to further enhance quality.
◦Development of environmentally sound products

We have a proven track record of incorporating the principle of environmental
preservation into product development, and since the early years of our company, we havebeen highly regarded in Europe, where environment-related standards are particularly
stringent. As public concern for the environment grows, we will work harder to develop
environmentally sound products by, for example, actively participate in the formulation ofenvironmental standards.
◦Rigorous attention to quality control

ATC Solutions
Healthcare
Solutions

The key to the success of our products is the stringent inspections we conduct on
the image quality of our monitors at different stages, fromdevelopment to production. We make every effort to ensurethat the image quality of all our products is reviewed at thehighest level of accuracy from the perspective of the user,
through measures such as confirming some inspection criteria
by human eye in addition to machine.

Global Network
We leverage our extensive capabilities by generating synergies in development,
production and sales among our 17 Group companies worldwide. For details on our
global network, please refer to page 19.

EIZO Corporation
CSR REPORT 2017

Seven Promises 1 Creating New Value

Centralized Management of Intellectual Property for the Entire Group

Protecting Intellectual Property that Enhances Value
We actively seek to obtain patents and design rights for the technologies anddesigns created through product development.
Our recent focus has been on attaining patents and design rights in countries
and regions where we expect product sales to grow such as China, India and Russia, in
addition to Japan, Europe and the United States, our current main markets. Overall, ourgoal is to construct a global network of intellectual property.
We also believe that trademarks, including the names of our company andproducts, are key to protecting and enhancing EIZO brand value. We therefore strive toobtain and maintain trademark rights in all the countries where we sell our products.
⃝Number of Patents Obtained by the EIZO Group
350
300
250

■ Other countries■ Europe■ United States■ Japan

280
3

200
150
100
50
0

116
9
34
12
61
2007

131
9
37
14

125
6
37
14

71

68

2008

2009

139
6
37
14

183
7
45

232
8
56
21

90

296
9

309
32

93

91

23

24

164

170

331
55
86

31

40

155

150

17
114

147

2011

2012

2013

2014

2015

2016 (Fiscal Year)⃝Areas the EIZO Brand Has Penetrated (Countries with Trademark Protection)■ Countries with

Trademark Protection

12

Creating Intellectual Property and Obtaining Rights
We have introduced a survey and application procedure for patents and designs to
our product development process with the aim of preventing missed opportunities for
identifying new core and peripheral technologies created during the process.
It is our goal that each patent or design application technology is effectively utilized
as a powerful patent or design right which is useful in our business. To achieve the goal,
we strategically select target countries for the applications and develop a network ofpatents and design rights centered on application technologies.
In addition, we regularly assess the value of patents and design rights in order toappropriately manage our intellectual property.

Encouraging the Creation of Intellectual Property
We have established and manage an incentive program for employee inventions toencourage employees to produce patents and designs. We also have an internal awards programfor inventors and creators of patents and designs that have contributed to our business.

Respect for Intellectual Property Rights

82
2010

We have centralized the management of all intellectual property (including patents,
design rights, and trademarks) owned by the Group and encourages the creation of
intellectual property group-wide.We have also established a system to facilitate the useof intellectual property and the sharing of related information among Group companies.

Beyond creating intellectual property, we also exercise the utmost care to ensure
our products and applied technologies do not infringe upon any third-party intellectual
property rights. In the event a third party is found to have infringed upon intellectual
property rights of EIZO, we demand that appropriate action be taken to protect these rights.

EIZO Corporation
CSR REPORT 2017

Seven Promises 1 Creating New Value

Planning and Development Process

Quality Management Policy
The EIZO Group is committed to continually fulfilling customers’ expectations byproposing and offering high quality products, services, and solutions. We therefore:
1
2

3

4

Aim to develop high quality products by pursuing the world’s highest level of technology.
Carry out our responsibility for environmental preservation by actively reducing the effects
on the environment in every business activity from product development to manufacturing
to sales and service.
Set the quality target which are carried out and reviewed by all the employees in every
business activity.
Establish a quality management system, review it periodically, and continually improve it tosustain its validity and suitability.

5

Respond to the trust of both medical professionals and patients by providing medical
equipment with assured quality, effectiveness and safety.

6

Comply with legal and social requirements.

EIZO is engaged in the planning and development of high-quality products based on its
core competencies, which include video signal transmission technology, development andprocessing technology for display devices, image processing algorithms and environmental
compliance. We maintain complete compliance with the rules, laws and regulations ofeach country as well as various certification standards at the development stage, while also
rigorously assessing risks for each market and application. Moreover, we verify processes basedon reliability standards that reflect diverse events including
cases from both in and outside the company.
To offer a rapid, flexible response, which includes
customizing products to meet customer needs, we maintainclose collaboration with our development partners andsuppliers throughout product planning and development.

Manufacturing Process

EIZO’s Quality Assurance System
PDCA Cycle

Act
Check
Do
Plan

13

Under our Quality Management Policy, we seek
to deliver a sense of security and excitement tocustomers and other people who depend on EIZO
products. We do this by constructing an integrated
quality management system encompassing theentire process, from planning and development tomanufacturing, sales and after-sales service.
Additionally, we have obtained certification
under the international quality management
standard ISO 9001, and ISO 13485 for medical
equipment, and use these standards in our
ongoing, voluntary efforts to enhance each process
in the Group’s quality management system.

Stop looking for the reasons why
you cannot do it.
Think seriously about how you cando it!!

At left are the comments of an employee involved in
manufacturing EIZO products. Each employee works with a strong
commitment toward the manufacture of products having superior
quality and reliability and that can be used with confidence.
To achieve and maintain high product quality, we provide
specialized employee training for each task at the Training Center
inside the manufacturing site. In addition, we are automating the
production lines at our new factory building to raise the efficiency
of production while reducing employee workload. We are also
actively utilizing IoT to monitor product quality in real time tofacilitate quick feedback.

Sales and After-Sales Service Process
EIZO conducts its sales and after-sales services through Group companies and distributors,
constantly sharing the latest necessary information with them throughout our global network.
To ensure that customers can use our products with confidence, we organize user training
seminars. We also seek to minimize customer inconvenience when responding to their queries
or to malfunction reports by creating a support system that enables us to promptly take action.
We will continue to strive to accurately understand the expectations of customers forour products and services. At the same time, we will reflect their opinions in the rigorous
management of product safety while promptly disclosing information and developing new
products.

EIZO Corporation
CSR REPORT 2017

Environmental
for OurSeven Promises 2 Consideration
Products and Business
Operations

We will promote our manufacturing and business activities
in consideration of reducing their environmental burdens.

We are conscious of the importance of environmental preservation as a common issue for all humankind, and are committed to do our utmost to protect the environment in all aspects of ourcorporate operations, with particular emphasis on efforts that result in environmentally sound product specifications.

Environmental Policy
We, the EIZO Group, are aware that our products have an impact on the environment.
In our product development work we therefore consider friendliness to theenvironment to be part and parcel of product quality. We endeavor to supply ourcustomers worldwide with products developed to common specifications that meetor exceed the environmental requirements of individual countries as well as our own
environmental standards. We are conscious of the importance of environmental
preservation as a common issue for all humankind and pledge to do our utmost to
protect the environment in all aspects of our corporate operations.
1

We endeavor to constantly remain up to date on and to strictly adhere to environmental laws andstandards applicable to our corporate operations and products, as well as other environmental
preservation requirements of society at large. We determine environmental objectives and targets basedon a clear understanding of such requirements as well as the environmental impact of our corporate
operations and products. These objectives and targets are reviewed on a regular basis to achieve ongoing
improvement of our environmental management system and performance.

2 2 At the research and development stage, we pay careful attention to the design of our products tominimize the consumption of resources and energy, ensure ease of recycling, and reduce the volume of
toxic substances. Our aim is a continuous raising of our environmental standards.
3 3 In our corporate operations we give due consideration to conserving energy and resources. We work to

reduce the volume of waste products generated by our operations and to dispose properly of all waste
generated. We are engaged in positive efforts to promote the collection and recycling of used products
discarded by consumers.
4 4 We constantly monitor the latest information related to the environment through our information

network, which includes our overseas facilities and affiliated companies. We endeavor to share information
appropriately by disclosing and disseminating details of our own environmental initiatives, and we workwith others in common efforts aimed at preserving the environment.
5 5 We educate all company members and strive to deepen their awareness of environmental matters, while

creating members of a team that will be committed to the effective use of natural resources and energy,
and to the protection of our global environment.

Environmental Management System
After establishing an environmental management system under our Environmental
Policy, we obtained ISO 14001 certification* in July 1998. Since then we have
implemented measures for waste reduction and reduced resource and energy
consumption. We have also taken a step farther in light of a number of factors, including
society’s movement toward environmentally sound products and growing public
interest in eco products, by operating our environmental management system, whichemphasizes environmental targets centered on environmentally sound products.
* EIZO MS Corporation, EIZO GmbH, EIZO Technologies GmbH, and EIZO Display Technologies (Suzhou) Co., Ltd. have also
obtained certification.

Activities under the Environmental Management System
Enhancing the environmental performance of our business operations requires
integrating them with our environmental protection activities. To do so, EIZO hasenvironmental protection initiatives in place that comply with the revised ISO 14001:2015
standards under the leadership and control of the director responsible for environmental
management . These initiatives are linked with management policies and business strategies
set by top management. The Corporate Safety Section of the General Affairs Department
takes responsibility for the promotion of our corporate
Raising Customer Satisfaction
activities while also managing the energy consumptionof our facilities and equipment, chemical substances
Act
Environmental
and waste. The Certified Standards Section of the
Check Management System Plan
Technology Management Department is responsible forDo
our products, gathering environmental information fromaround the world and promoting the development of
Stakeholder
environmentally sound products.

Environmental Management System Audits
Our ISO 14001 certification was maintained and updated in fiscal 2016 after a thirdparty institution conducted an external audit.

14

EIZO Corporation
CSR REPORT 2017

Environmental
for OurSeven Promises 2 Consideration
Products and Business
Operations

We will promote our manufacturing and business activities
in consideration of reducing their environmental burdens.

Environmental Targets/Performance Report
Scope: EIZO Corporation headquarters area, EIZO MS Corporation, and EIZO Display Technologies (Suzhou) Co., Ltd.
Environmental
Theme
Pollution control

Sustainable use ofresources

Climate change
mitigation andadaptation

FY2016 Actual Results

Selfevaluation

Proper control and reduction of chemical substancesused in our facilities

Appropriately managed chemical substances through a series of controls,
including risk assessment, survey of storage status and employee education○

Promote smaller, lightweight and resource-saving products

Reduced the body dimension and weight of models developed in fiscal 2016
by about 25% and 20%, respectively, compared to conventional models○

Continue to respond to the reuse of amusement monitor
components

Conducted full-scale initiative to reuse units and components○

Maintain industrial waste generation below 360 t andpurchase of copier paper below 5,950 kg

Reduced industrial waste generation to below 315.8 t; purchased 6,283 kg of
copier paper, partly due to the start of operations at a new factory building△

Reduce electricity consumption to no more than 10.125
million kWh/year
Constrain and manage energy consumption in newcompany buildings and equipment

Maintained electricity consumption at 9.061 million kWh○

Prepare for compliance with the energy saving law

Completed compliance with management criteria○

Reduce consumption of fuel LPG: 145 t max; kerosene: 20
kl max

Maintained consumption of fuel LPG at 140 t max; kerosene at 18 kl max○

Further expand products with lower electricity
consumption
Increase and upgrade products with EU energy labels

Achieved compliance with EU energy label A++ standard for 2 products in
the FlexScan series

○

—

—

Appropriately managed component procurement by including newly
restricted substances under RoHS, the latest REACH, restricted substances
under TCO and red phosphorous in the EIZO Green Procurement Standards
to ensure that products comply with environmental standards○

Obtain ENERGY STAR 7.0 certification

Obtained certification for 15 products in the FlexScan series○

Develop models compliant with TCO Certified Displays 7

Obtained certification for 12 products in the FlexScan series○

FY2016 Environmental Targets

Environmental
protection/
Biodiversity
preservation

Legal complianceand standards
compliance—Continue green procurement

FY2017 Targets◦ Assess risks for chemical substances◦ Introduce new format for managing chemicals in products(chemSHERPA)◦Develop flat monitor products◦Explore lightweight structure technology◦Develop reuse products◦Reduce industrial waste•Optimize inventory•Effectively use waste materials◦ Reduce energy consumption in business activities• Reduce overtime (raise operational efficiency)• Comply with energy saving law• Upgrade to energy saving equipment (air conditioning,production facility, LED lighting, hybrid vehicles, etc.)• Optimize management of servers and client PCs◦ Develop and expand sales of low electricity consumption
products◦ Appropriately manage the environment of company premises• Greening of premises• Develop waterways around premises◦ Respond promptly to environmental rules and standards, suchas chemical substance rules and energy standards○: Results exceeding 75%, △: Over 50% and under 75%, ×: Under 50%
Status of Group Companies
The current status of Group companies is as follows.
• EIZO Display Technologies (Suzhou) Co., Ltd. (ISO 14001 certification: 2011)
Environmental targets applied to the EIZO Corporation headquarters area and EIZO MS Corporation (Hakui factory and Nanao factory) were also applied to EIZO Display Technologies (Suzhou) Co., Ltd. starting in fiscal 2012 to establish an environmental management
system encompassing all three companies.
• EIZO Technologies GmbH (ISO 14001 certification: 2012) and EIZO GmbH (ISO 14001 certification: 2009)
Both companies operate in accordance with local environmental conditions and regulations, including those for CO₂ emissions reduction, the 3Rs and management of chemicals.

15

EIZO Corporation
CSR REPORT 2017

Environmental
for OurSeven Promises 2 Consideration
Products and Business
Operations

We will promote our manufacturing and business activities
in consideration of reducing their environmental burdens.

the same time expanding markets for environmentally friendly products.

Basic Product Development Sequence

Management of Chemical Content Information
In product development, we endeavor to meet the legal requirement and standards as well as
to enhance the environmentally sound quality of our products including compliance with the legal
requirement and standards, domestic and overseas legal requirements and standards, industry trends
and social conditions. In addition, we conduct product environmental assessments in accordance with
our own Environmental Compliance Standards to measure the environmental soundness of products.
The standards are linked to our system for developing, implementing and meeting environmental
targets for each fiscal year, and are revised every year toward improving the environmental soundnessof our products. We also evaluate and control chemical substances throughout our supply chain in linewith our Green Procurement Standards so that they comply with chemical substance regulations.
◦Basic Product Development Sequence
Product Development Flow

Environmental Objectives, Targets, Criteria
Standards

Laws

Industry trends

Annual Environmental Targets
Environmental Compliance Standards

Planning
Actions forthe next
Environmental Assessment (Prototype Assessment) productActions for the next fiscal year

Design Planning

Improvement
Commercialization

Green Procurement
Our Philosophy on Green Procurement
Our Environmental Policy for preserving the global environment applies to all our business
operations, and respect for the environment is incorporated into product development to create arecycling-based society.
Our Green Procurement Standards were established to guide material procurement and to meet the
expectations of customers and society as a whole by maintaining and strengthening our environmental
preservation activities. The standards were also intended to fulfill our social responsibility by enabling us
to quickly respond to the evolving environmental rules and regulations in each country.
Our suppliers’ efforts to reduce environmental impact and preserve the environment are justas important to us as their quality, prices, delivery schedule, services and technological excellence. In
selecting products, parts and materials, including packaging, we place higher priority on those that areenvironmentally sound as well as meeting our quality, function and cost requirements.
These efforts are helping to reduce the environmental impact of our business operations while at
16

Amid growing concern for the environment across the globe, we voluntarily monitor chemical
substances toward obtaining certifications for environmental standards in Japan and overseas, andsupport our green procurement efforts. These efforts include surveying the environmental activitiesof our suppliers and the chemical substances⃝Flow of Chemical Content Survey
contained in the parts we procure from them.
RequestWe have established a database for collecting
Environmental
and managing the results of these surveys toEnvironmental efforts survey
Information
Database
determine which suppliers and materials best alignSupplier Chemical substance survey list
(JAMP AIS File)with our values, and we also use the information in
evaluating the environmental compliance of ourMaterial Information Sheetown products.
Survey response

Compliance with Environmental Standards and Legal Requirements
In our effort to proactively develop environmentally sound products, we observe the legal
requirements of Japan and other countries and comply with major voluntary environmental standards
in each market for our flagship products.
In Europe a number of regulations are being enforced, including the WEEE Directive (collection
and recycling of discarded electrical and electronic equipment), the RoHS Directive (use of certain
hazardous substances in electrical and electronic equipment), the REACH Regulation (registration,
evaluation, authorization and restriction of chemicals) and the ErP Directive (eco-designing for energyrelated products). These regulations were developed in Europe; however, they have been playing animportant role in encouraging other countries and regions to take similar steps. Our products comply
with these regulations.
We also respond to environmental labeling standards such as TCO Certified Display 7 (international
comprehensive standards for monitors), EPEAT (international environmental standard for PCs/monitors), ENERGY STAR 7.0 (energy efficiency standard established in the United States) and PC Green
Label (Japanese environmental standard for PCs/monitors). In addition, we are actively involved in thedevelopment of TCO, ENERGY STAR and PC
Green Label.
EIZO will continue to focus ondeveloping green products while
keeping an eye on the development ofenvironmental labeling.

EIZO Corporation
CSR REPORT 2017

Environmental
for OurSeven Promises 2 Consideration
Products and Business
Operations

We will promote our manufacturing and business activities
in consideration of reducing their environmental burdens.

Overview of the Environmental Impact of Our Business Operations

Environmental Risk Management(Scope of calculations: six areas as listed below)

Facility Management

Suppliers in Japan and overseas

In principle, we ensure compliance with stringent voluntary management
standards, including standards not bound by law.
Energy usage:
101,930 GJ

Regulatory Compliance

CO2 emissions:
6,301 t-CO2

Energy usage breakdown:
Electricity: 9.57 million kWh
Kerosene: 18.4 kl
LPG: 131.2 t
Compressed air: 72,000m3

We comply with Japanese regulations governing corporate activities such as the Air
Pollution Control Act, the Water Quality Pollution Control Act, and the Waste Disposal
and Public Cleansing Act by collecting information on revisions and new regulations
and by regularly monitoring and measuring the status of our response. Our emissions of
air pollutants NOx, SOx, soot and dust are regularly measured in accordance with the Air
Pollution Control Act and have remained well below the legal limit. In addition, we adhere
to our own voluntary management standards, even in operations for which there are no
applicable laws. No compliance problems were found in fiscal 2016, and no administrative
guidance, admonitions, orders or reprimands were received. In addition, no complaints
about environmental issues were received from our neighboring communities.

Waste

INPUT

EIZO Group

Copier paper:
10,422 kg
Water usage:
26,066 m3

OUTPUT

Waste breakdown:
Industrial waste: 435.8 t
General waste: 18.5 t
Wastepaper: 605.5 t
Recycling rate: 95.6%

Customer◦Environmental Impact by Area
Area

Operations

Energy Resources

EIZO MS Corporation
Hakui
factoryNanao
factory

EIZO Display
Technologies(Suzhou) Co.,
Ltd. (China)

EIZO GmbH(Germany)

EIZO
Technologies
GmbH(Germany)

Energy Consumption and Greenhouse Gas Emissions
Total

Development Development Development
Development and
and
and
and
Production
Assembly of
manufacturing
manufacturing manufacturing manufacturingof circuit
monitors(assembly) of(assembly) of(assembly) of(assembly) ofboardsmonitorsmonitorsmonitorsmonitors

Energy usage (GJ)

58,57628,218

8,745

1,741

1,530

3,120

101,930

Electricity(10,000 kWh)

522.9

283.0

87.7

17.5

14.6

31.3

957.0

Kerosene (kl)

18.4

−

−

−

−

−

18.4

LPG (t)

131.2

−

−

−

−

−

131.2

Compressed air(10,000 m³)

−

−

−

−

7.2

−

7.2

Copier paper (kg)

4,951

914

252

267

4,038

−

10,422

Water usage (m³)

20,717

2,255

2,400

694

−

−

26,066CO₂ emissions (t-CO₂)

3,655

1,740

539

134

84

149

6,301

Industrial waste (t)

227.7

41.1

86.1

−

63.8

17.1

435.8

General waste (t)

14.4

2.3

0.8

−

1.0

−

18.5

Wastepaper (t)

301.2

69.8

184.3

−

30.0

20.2

605.5

Recycling rate (%)

98.5

97.3

99.0

−

80.0

−

95.6

Waste

17

EIZO
Corporation
headquartersarea⃝ Emissions of Greenhouse Gases
Since the new factory building in(Japan, China and Germany)
the EIZO Corporation headquarters area
(GJ)
CO2 emissions
Energy use
began operating in February 2016, energy (t-CO2)
120,000
8,000
101,930 105,000
use has increased along with a rise in
7,000
90,840 90,131 89,119 89,847
CO2 emissions. We are taking action to
90,0006,000
75,0005,000
reduce energy consumption at the new
60,0004,000
building, such as by installing energy
6,301
45,000
3,000
5,667
5,800
saving air conditioning systems and other
5,019
4,582
30,0002,000
equipment. Also, we are upgrading to
15,0001,000
LED lighting in the other buildings and00FY2012 FY2013 FY2014 FY2015 FY2016
applying heat-insulating film on windows* Calculations of CO₂ emissions associated with electricity use
to raise air conditioning efficiency.
are based on the conversion factor of Hokuriku Electric Power
Since Group companies in Germany
Company for Japan and the calculation methods of each country.
were added to the scope of calculations infiscal 2016, there is no continuity between data for this year and that for fiscal 2015 andearlier.

EIZO Corporation
CSR REPORT 2017

Environmental
for OurSeven Promises 2 Consideration
Products and Business
Operations

We will promote our manufacturing and business activities
in consideration of reducing their environmental burdens.

Scope 3 Greenhouse Gas Emissions

Appropriate Management of Chemical Substances

We began trial calculations of Scope 3 emissions in fiscal 2016. We have yet tocompile data for all categories and to unify the scope of data, but we intend to continue
to improve the accuracy of our calculations.
Category
1

Purchased goods and services

2

Capital goods

3

Fuel and energy-related activities notincluded in Scope 1 or 2

CO₂ Emissions(FY2016) (t-CO₂)
123,099
5,702

Composition(%)

Scope of Data

60.5 Japan
2.8 Consolidated

185

0.1

Energy usage in the EIZO
Corporation head office area

4

Upstream transportation and distribution

621

0.3

Shipment volume of products as
cargo owner5

Waste generated in operations

128

0.1

Waste generated in the EIZO
Corporation headquarters area

6

Business travel507

0.2 EIZO Corporation headquarters

7

Employee commuting

11 Use of sold products
12 End-of-life treatment of sold products
Total

We closely manage kerosene and organic solvents in compliance with regulations
such as the Fire Service Act and the Industrial Safety and Health Act. We do not use any
substances subject to the PRTR Law*.
* Pollutant Release and Transfer Register: Regulation governing the monitoring and promotion of efforts to more effectively
manage the release of controlled substances into the environment.

Collection and Recycling of Used Products
The EIZO Group has been collecting and recycling used products in compliancewith environmental laws and regulations in each of the countries where it operates.
Japan• Collection of Used EIZO Products from Homes
In compliance with the Waste Disposal Act and the Law

743

0.4 Japan

72,62135.7 Japanfor Promotion of Effective Utilization of Resources, EIZO

16

0.0 Japan

established its Product Collection and Recycling System forfree collection of monitors for home use.

203,622• Collection of Used EIZO Products from Corporate Users

Water Use

In compliance with the Waste Disposal Act and the Law

We use only groundwater in EIZO Corporation’s headquarters area (affiliatedcompanies use the public water supply). We monitor water usage and wastewater
discharge to reduce the risk of subsidence and stress on wastewater treatment systems.
We use water in our corporate buildings as well as for a snow melting system and forwatering plants in the summer. Our manufacturing processes do not use any water.

for Promotion of Effective Utilization of Resources, we havebeen collecting and recycling used products for business
use under our Product Collection and Recycling System.

End-of-Life EIZO Monitors(for Home Use) Collected in FY2016
CRT
LCD
Monitors Monitors
Volume in weight (kg)11,461
9,289
Quantity (units)
464
1,327
Recycled volume (kg)
9,243
8,113
Recycling ratio (%)
81
87

End-of-Life EIZO Monitors (forBusiness Use) Collected in FY2016
CRT
LCD
Monitors Monitors
Volume in weight (kg)
642
1,827
Quantity (units)
26
261
Recycled volume (kg)
474
1,399
Recycling ratio (%)
74
77

EuropeIndustrial Waste

The European WEEE Directive went into effect in August 2005 toward reducing⃝Discharge of Industrial Waste and Recycling Rate
Our total volume of industrial waste is on(t)
Industrial waste discharged
Recycling rate (%)
the rise. A major factor is the increased size of
500
100
95.6
98.3
packing materials to accommodate larger liquid
97.2
97.1
96.9
400
80
crystal display panels, procured externally.
300
60
Since Group companies in Germany were435.8
added to the scope of calculations in fiscal
200
40
311.2 280.5 338.2
2016, there is no continuity between data for
246.1
100
20
this year and that for fiscal 2015 and earlier.
00
FY2012 FY2013 FY2014 FY2015 FY2016

environmental impact through promotion of the 3R’s of reduce, reuse and recycle for discarded
electrical and electronic equipment. EIZO has complied with the directive by establishing acollection and recycling system for applicable products sold in Europe.
United States
EPEAT Standards require the provision of collection services for used electric/electronicequipment based on “Plug-In to eCycling Guidelines for Materials Management” issued by
the United States Environmental Protection Agency (EPA). EIZO has met this requirement
by establishing a collection and recycling system for applicable products sold in the UnitedStates.

18

EIZO Corporation
CSR REPORT 2017

Operating as an
Seven Promises 3 International
Corporation

We will act as an international corporation with a global outlook and mindset.

In order to ensure the delivery and ongoing worry-free use of our products worldwide, our Group companies and distributors in various countries maintain strong mutual relationships to
support customers and achieve sound corporate growth.

⃝Numbers of Employees by Country

Our products are well received around the world, with current sales in over 80 countries and territories*1 through our Group companies(as of March 31, 2017, includes temporary workers)

and 20 global distributors.

Germany

USA

China

SwedenSwitzerland

UnitedKingdom

Italy

Belgium

The Netherlands

Austria

Czech Republic

Japan

Germany

EIZO GmbH

SwedenEizo Nordic AB

Germany

EIZO Europe GmbH
(and 4 branch offices*2)

United Kingdom
EIZO Limited

Japan

EIZO Corporation (and 6 companies)(Ishikawa Prefecture)

USA

EIZO Rugged Solutions Inc.

Switzerland
EIZO AG

Germany

EIZO Technologies
GmbH

China

USA

EIZO Display Technologies(Suzhou) Co., Ltd.

Total

EIZO Inc.

◦Composition of Net Sales by Region (FY2016)

North
America
Austria

EIZO Austria GmbH

OthersGroup companies
Location of distributors
Countries in which EIZO products are sold

EuropeJapan* 1 As of June 2017
* 2 EIZO Europe GmbH is composed of the head office in Germany and four branch offices in Belgium, Czech Republic, Italy and the Netherlands.
Net sales figures are broken down by country or territory where
the customers are located.

19

EIZO Corporation
CSR REPORT 2017

Operating as an
Seven Promises 3 International
Corporation

Development and Production Network– Coherent Development and Production System

The EIZO Group has three production sites in Japan, three in Germany and one in
the United States and China, forming a network that maintains a coherent development
and production system throughout the Group. This system enables us to apply
stringent quality control from development to production, promote the creation ofdevelopment synergies that maximize the strengths of each base, and construct an
optimal production system for each market and customer. In addition, we promptly
share information obtained in the course of development and production along with
opinions and requests obtained from markets and customers to incorporate into
product development and customer support.

Sales Network – Group Companies and Distributors
EIZO products are sold in more than 80 countries and territories through our Group
companies and 20 global distributors (as of June 2017).

Direct Sales System in Europe
Our business extends to healthcare, graphics and V&S (Vertical & Specific) markets.
Customers in these markets demand direct, ongoing communication with the
manufacturer as well as solid global support. To effectively respond to these specificmarket environments and diversified sales channels, we have sales subsidiaries in the
United States, United Kingdom, Germany, Switzerland and Sweden. We are striving
to achieve further business growth in Europe by reinforcing regional sales in North
America and Europe.
Furthermore, to expand our sales activities into emerging markets, where our
specialized markets are expected to grow, we have employed local sales staff in Saudi
Arabia, the U.A.E. and India and are enhancing our approach to customers.

One Country/Territory, One Distributor System
From the very beginning of selling proprietary products outside Japan, we haveadopted a one country/territory, one distributor system, in which a single distributor(or Group company) is responsible for all sales within a given country or territory. This
unique system enables us to accurately discern customer needs in each country or
territory by distributors or Group companies that fully understand the culture andvalues of their respective regions and provide optimal products. It also allows us to offer
products through sales methods that are appropriate for each country or territory.
20

EIZO United
Group companies and distributors gather once a year at the EIZO Corporation
headquarters to participate in technology showcase and general and individual meetings
to deepen their understanding of
EIZO products. They also exchange
information on their respective
activities to broaden their collective
base of knowledge and forge closer
ties among Group companies anddistributors.

Mindset as an International Corporation — Efforts Related to Conflict Minerals
We are deeply concerned that some important mineral resources used as raw
materials for components of IT and electronic products and quarried in troubled regionsof the Democratic Republic of the Congo and its nine neighboring countries are used tofund military groups that abuse human rights and destroy the environment.
Given this concern, the Dodd-Frank Act of the United States requires that efforts
be made to ensure that designated conflict minerals, including tantalum, tin, gold andtungsten, are only purchased through legal means with no connection to potential
misconduct. The EIZO Group endorses these requirements and has adopted its own
policy of using only parts made of raw materials purchased from companies that are
not involved in any misconduct and that conduct business lawfully. In addition, to fullycomply with this policy, the EIZO Group has been reviewing its entire supply chain
using the Conflict Minerals Template, a widely-adopted international standard format
developed by the Conflict-Free Sourcing Initiative, of which the EIZO Group is a member.

EIZO Corporation
CSR REPORT 2017

Seven Promises 4 Open and Fair Trade

We will conduct open and fair trade.

Our suppliers are essential partners for ensuring the long-term viability of our business.
We therefore ensure transactions are conducted in a fair and equitable manner and strive to forge relationships of trust based on mutual prosperity.

Relationships of Trust Based on Mutual Prosperity
With respect to our suppliers, we are committed to forging relationships of trust based on
mutual prosperity to build successful, long-term partnerships, and we strive to conduct transactions
that are fair, equitable and transparent.
In overseas sales, authority is delegated in each country to Group companies and distributors
who are knowledgeable about local culture and values. This has enabled us to actively engage inoverseas sales based on a deep understanding of our products. We have sought to expand sales bybuilding on the relationships of trust and powerful partnerships developed over time, cooperatingwith distributors in organizing exhibitions, and providing customer support.

Enhancing Employee AwarenessConducting transactions in a fair and open manner requires each employee to have thenecessary level of knowledge and awareness. We seek to deepen employee understanding andawareness with a steady flow of compliance information through our intranet and study sessions.
Topics include anti-trust regulations directly related to business transactions as well as proceduresfor handling confidential information as required by regulations that prohibit insider trading andthat govern relationships with suppliers.

to actively promote CSR activities, including compliance, respect for human rights, environmental
preservation and safety and health.
Supplier Declaration
We obtained an agreement on compliance with the EIZO Supplier Code of Conduct
in the form of Supplier Declarations from all business partners involved in procurement.
The suppliers conduct self-checks on the status of implementation and compliance inan effort to improve and enhance their operations.

Basic Procurement Policy
We deal with suppliers on an equal opportunity basis in accordance with procurement policies.
In conducting transactions, we select suppliers who meet our standards as listed below.
Selection Standard for Suppliers❶ Sound management❷ Technological excellence that will contribute to the quality of our products❸ Appropriate quality, prices, and delivery schedules for products and materials to be supplied to us❹ Stable supply capacity and ability to respond flexibly to fluctuations in demand❺ Compliance with relevant laws, consideration for the environment, and active involvement inenvironmental preservation

Handling of Information Obtained through Suppliers
We obtain confidential information from suppliers and customers through proper channels
and will not seek to obtain or use information that is known to have been improperly obtained ordisclosed. We also pay the utmost care in handling information we have obtained and follow theappropriate procedures for managing it.

Unequivocal Prohibition of Bribery
We do not offer money or other benefits in violation of the law governing relationships withpublic servants and employees of public institutions. Likewise in our relationships with suppliers, we
do not offer or accept entertainment, gifts or benefits that violate the law or deviate from generally
accepted business practices, and we explicitly ensure they understand our corporate stance.

EIZO Supplier Code of Conduct
The company established the EIZO Supplier Code of Conduct to globally ensure soundbusiness operations under the EIZO Group Principles of Conduct. We will pursue CSR through ourbusiness activities along with our suppliers by asking all business partners involved in procurement
21

Developing Mutual Understanding with Suppliers
As a manufacturing company that strives to create excellent products that satisfy customers
around the world through our primary business operations, we place high priority on controlling
quality, delivery schedules and the cost of parts and materials procured from suppliers as well as
confirming that supplier operations are environmentally sound. We provide opportunities forregular exchanges of information to address these issues and ensure we and our suppliers share acommon understanding of each others’ management policies and technical strategies.
Materials Procurement Briefing
We conduct regular briefings with our suppliers to explain
our basic procurement policy and request their cooperation. We
also share information on the market environment and our future
direction. Many suppliers attend these briefings, which contributeto a greater understanding of EIZO and to gathering information for
subsequent incorporation into business decisions.

EIZO Corporation
CSR REPORT 2017

Strong Bonds of
4 TrustOpenwithand Fair Trade
Seven Promises 5
Stakeholders

We will seek to build and maintain strong bonds of trust with our stakeholders
We will conduct open and fair trade.
(business partners, employees, shareholders, and the local community).

Ourwill
suppliers
areengage
essentialwith
partners
for ensuring
the closer
long-term
viability
our business.
Wesincerely
stakeholders
to forgebonds
of trustofthroughcommunication channels while fulfilling our responsibilities.
We therefore ensure transactions are conducted in a fair and equitable manner and strive to forge relationships of trust based on mutual prosperity.

Relationship with Each Type of Stakeholder
EIZO's Stakeholders

EIZO’s Responsibility

Objectives

Approaches●●●

Customers
P. 23

In addition to offering products that satisfy customers, we
listen closely to their feedback and provide useful support.

●●●

Creating and offering products with new value
Developing products from the customer’s standpoint
Responding clearly to questions and inquiries
Thoroughly responding to customer
requests and feedback

●

●
●
●

Suppliers
P. 21

Employees
P. 29-31

Shareholders
P. 24

Local
Community
P. 24

22

We view suppliers as essential and important partners in thecontinuation of our business, and forge powerful relationships
by sharing management policies and technical strategies.
We are a company focused on creative development that
requires the imaginative ideas and powerful motivation of its
employees. We therefore work to create a broadminded corporate climate and a workplace in which employees have a senseof security, and we support our employees in their self-development.
We strive to gain the understanding and trust of our shareholders by providing fair and accurate information on management
policies, business strategies and financial performance, and by
maintaining transparency in our corporate management.
We seek to build solid relationships with the local community
to gain their understanding and cooperation in pursuing ourbusiness operations.
We are committed to fulfilling our responsibilities as a corporate citizen.

●
●
●

●
●
●
●

●

●

●
●
●

Building relationships of trust
Fair business transactions
Explaining corporate policy and broadening
understanding among suppliers

Motivating workplace environment
Developing excellent personnel
Promoting work-life balance
Securing safety and healthTimely and appropriate disclosure of
information
Enhanced corporate value

Preventing accidents and disasters at each business site
Protecting the regional environment
Cooperating with regional development and promoting
culture

●
●

●

●
●
●

●
●
●

●
●
●
●
●

Developing better products
Setting up Contact centers as customer liaison points− Responding to questions and inquiries before and after purchase− Listening to customer opinions− Pre- and post-sales technical support
Sharing information with relevant departments and considering incorporation into productsInteracting with customers at showrooms and through direct dialogue
Providing and collecting information through participation in trade shows
Providing timely information via the corporate website
Sharing information and creating mutual understanding as partners
Establishing selection standards, dealing with suppliers on an equal
opportunity basis
Holding material procurement briefings

Providing various educational programs
Supporting self-development activity
Creating workplaces that reflect employee opinions and sound labor-management relations through consultation conferences

General shareholders meeting (holding informal gatherings)
Stable dividend payment
Investor relations
Receiving company visits
Sponsoring various events and organizations
Supporting environmental conservation activities
Corporation with Local Community and association
Participating in local voluntary activities

EIZO Corporation
CSR REPORT 2017

Strong Bonds ofSeven Promises 5 Trust with
Stakeholders

We provide product information on our Website, at our showrooms and throughsales and promotional activities. We strive to directly communicate with customers
through various channels in order to fully answer questions and respond to customer
requests and feedback.
◦Feedback System for All Types of Customer Input

Customer Liaison
EIZO Contact Center
Customer liaison dedicated to ordering
Customer liaison for technical support
Showroom
Direct sales website
WebsiteDistributors

Customers◦Calls to the Contact Center (Fiscal 2016)

EIZO Contact Center (Japan)

Relationships with Customers

Sales companies/Retail stores

The EIZO Contact Centerhas been set up as a convenientmeans for customers in Japan tocommunicate with the company. The
center provides answers to inquiries
related to product specifications
and operating procedures as wellas questions related to purchasing
products through telephone, e-mailand fax.

Company and stock

Other
3.2%

0.1%
Support/Warranty/Recycling

8.7%

Functions/Operational
procedures
36.9%

Troubleshooting
9.2%
Orders/Sales service-related
9.3%

Consulting/
Product overview

Product compatibility
12.3%

20.3%

Customer Satisfaction Survey
In fiscal 2016 we conducted a survey to measure the level of satisfaction amongcustomers who come into contact with our sales and support staff. The results, basedon 323 responses (response rate: 65%), were analyzed and are being used to improve oursales and support activities. We plan to maintain communication with our stakeholders
through surveys and by other means.

Showroom
Customer Liaison
Each Group company has set up a customer liaison process (including accessby phone or e-mail) to receive inquiries and questions related to EIZO products andtechnology. Customer inquiries and requests are promptly shared and appropriately
addressed within the company, relevant departments and the Group. They are alsoutilized to guide product development as well as to prepare information provided tocustomers.
Group Company

Response

EIZO Corporation (Japan)•Set up a dedicated liaison for responding by phone, e-mail and fax

EIZO Technologies GmbH (Germany)•Set up a dedicated liaison for responding by phone and e-mail

EIZO Limited (United Kingdom)•Provides customer support and technical support by e-mail

EIZO Inc. (United States)•Provides a dedicated liaison for after-purchase inquiries over the phone•Offers an e-mail address for general inquiries

Visitors can test the performance of our products while trying out their functions at
our showroom, which also serves as a space for communicating with customers.

EIZO Galleria Ginza (Japan)
EIZO Galleria is a showroom located in the Ginza district of Tokyo. Our dedicatedonsite staff introduces products and provides advice to customers who want to know
more about them. Here our well-received seminars on a variety of topics also provide
information on the operating environments of computers for office and home use
and on more effectively using EIZO products. Moreover, the showroom is used as acommunication space for other types of events such as exhibitions of photographs
taken by customers.

Photo exhibition

23

Showroom

Seminar room

EIZO Corporation
CSR REPORT 2017

Strong Bonds ofSeven Promises 5 Trust with
Stakeholders

Relationships with Shareholders

Relationships with the Local Community

We conduct investor relations activities based on the principle of providing fair and accurate
information on management policies, business strategies and financial performance to all
stakeholders.

We seek to build and maintain good relationships with the local communities in which we
operate. Moreover, we will contribute to developing these areas and creating better environments
as a community member by sponsoring and funding local organizations and activities.
◦Examples of Contributions to Local Communities

Basic Policy on Information Disclosure
We disclose information in a timely and appropriate manner in compliance with the
Financial Instruments and Exchange Act and related regulations as well as the “Timely
disclosure rules and other regulations for issuers of listed negotiable securities or valuable
instruments” of the Tokyo Stock Exchange. We strive to ensure any material information that
may affect investment decisions is delivered to all market participants in an equitable manner.

Company Name

Company Presentations for Investors
We invite institutional investors to our semi-annual earnings results briefings inTokyo, where we report on our business direction, activities and performance. We also
hold briefings for individual investors to promote a greater awareness of our company.

Status of Shares and Shareholder Composition◦Status of Shares (as of March 31, 2017)24

Shares authorized

65,000,000

Shares issued

22,731,160

Shareholders

6,988◦ Distribution of Shares by Shareholder Type(as of March 31, 2017)
Treasury stock
1,410,460 shares
1 holderSecurities companies
261,510 shares
36 holders

General corporations
3,882,814 shares
62 holders

Financial institutions
6,404,840 shares
41 holders

Individual investors
and others
4,825,021 shares
6,656 holders

Foreign investors
5,946,515 shares
192 holders

Photos of the Activities

EIZO Corporation(Japan)EIZO GmbH(Germany)•Donation to a charity run sponsored by an organization that supports local
hospitals in promoting the early diagnosis and treatment of childhood
cancer patients

General Shareholders Meeting
We schedule our annual general shareholders meeting while taking the convenience ofshareholders into careful consideration. Also, we sendout invitations as far in advance as possible to provide enough time for shareholders to examine theproposed resolutions and the state of our operations. Furthermore, we provide opportunities for
direct communication with our shareholders, such as by displaying products and holding informal
meetings with shareholders on the occasion of the general shareholders meeting.

Description of Activity•Sponsorship of the public-private partnership program for dispatching local
university students to EIZO GmbH in Germany for a six-week training course•Participation in beach cleanups in Hakusan City
•Cooperation with the Ishikawa Keiei Tensho Juku (an educational projectfor young corporate managers and future entrepreneurs who will bear
responsibility for the future of the regional economy) through operational
advice and lectures
Participation in a beach cleanup•Co-sponsorship and support for the Orchestra Ensemble Kanazawa ofin Hakusan City
Ishikawa Prefecture•Cooperation as an executive committee member and co-sponsor of the
ISHIKAWA
Ishikawa Kanazawa Spring Green Music Festival
MILLION STARS•Co-sponsorship for Zweigen Kanazawa, a soccer team in Ishikawa Prefecture,and the ISHIKAWA MILLION STARS of the Baseball Challenge League•Cooperation with Hakusan City’s job experience program for junior highschool students
Zweigen Kanazawa

Runners wearing T-shirts with
the EIZO logo
EIZO Technologies
GmbH (Germany)•Support for equipment used by a local youth soccer team•Donation to activities that support treatments for childhood cancer•Distribution of T-shirts to children participating in a community running event•Donation to a community for safe bus transportation of school children

EIZO Rugged Solutions •Co-sponsorship of a children’s science and math fair at a local middle school
Inc. (USA)•Blood donation at the company

EIZO Inc. (USA)•Donation to a Boys and Girls club in the community

EIZO AG (Switzerland)•Donation of monitors to an organization that supports children and adults
with mental disorders•Donation to an organization that supports the Special Olympics and sports
activities by children with disabilities

EIZO Limited (United
Kingdom)•Donation to and participation in a charity run sponsored by an organization
supporting sick children and their parents•Donation of used monitors to a charity supporting senior citizens in the community•Co-sponsorship of a graduation exhibition held by students at the Central
Saint Martin’s Design University•Supply of products and support in color management for photo studios insecondary education institutions in the local community•Design competition jointly organized with a university in which EIZO
products were provided as extra prizes

Employees who donated blood
along with blood donation
center staff

Participants in a charity run

EIZO Corporation
CSR REPORT 2017

Strict Respect andSeven Promises 6
4 ComplianceOpen and Fair
with Trade
both theLetter and Spirit of the Law

We will
will strictly
conduct
respect
open and comply
fair trade.
with both the letter and the spirit of the law as a good corporate citizen.

We seek
Our
suppliers
to gainarestakeholder
essential partners
trust byforconsistently
ensuring thegenerating
long-termcorporate
viability ofvalue
our business.
as a Group. In doing this we believe that we must enhance our corporate governance and raise the compliance
We therefore
awarenessof ensureeach employee.
transactions are conducted in a fair and equitable manner and strive to forge relationships of trust based on mutual prosperity.

of operations by directors. We have selected all the outside directors mentioned above as
independent directors as stipulated under the Tokyo Stock Exchange regulations.

Corporate GovernanceWe strive to be a company that builds and maintains relationships of trust withstakeholders who support us and consistently enhances its corporate value. To this end,
ensuring sound, transparent and efficient management is essential, as is viewing the ongoingenhancement of corporate governance as a vital management concern.
On June 23, 2016, EIZO gained approval at the 49th general shareholders’ meeting totransform itself from a Company with Board of Company Auditors to a Company with Audit
and Supervisory Committee, effective that same day, with the goal of further enhancing ourcorporate governance and raising corporate value.
◦Corporate Governance System

Cooperation

Election/dismissal

Election/dismissal

Audit and Supervisory Committee
4 directors who are Audit and Supervisory
Committee members(including 3 outside directors)

取締役会
Board
of Directors’ Meeting
Auditing/
Board of Directors
supervision(3 directors who are not Audit andSupervisory Committee members)
Appointment/dismissal
Instructions/supervision

ReportReportInstructions

ReportPresident

Instructions
Inspectionof accounts
Accounting
AuditorCooperation

ReportInternal Auditing
Internal Auditing
Department (Audit Office)Management Committee
Instructions/supervision
Operating Officers

Instructions/supervision
ReportDepartments/ Group Companies

Board of Directors

25

Operating Officer System
We have introduced an operating officer system to separate the supervision of management
and the execution of operations while accelerating the pace of operational execution.

Audit and Supervisory Committee

Shareholders’ Meeting
Election/dismissal

Management Committee
The Management Committee is mainly composed of full-time directors and operating
officers and is convened as required to accelerate strategic decision making, respond toimportant issues and deliberate or report on the status of operations and other matters.

The Board of Directors, composed of three directors who are not members of the Audit
and Supervisory Committee and four directors who are members of the Audit and Supervisory
Committee, bases its decisions on frank discussions while also striving to strengthen its
supervision of management. The board meets on dates scheduled for each fiscal year and asneeded. All important matters related to the company’s decisions are discussed, and status
reports on the execution of operations are presented on a regular basis. Three of the four
directors who are members of the Audit and Supervisory Committee are outside directors (asof June 22, 2017). They maintain no special interests in the company and therefore act in a highly
independent capacity. The outside directors participate in decision-making on importantmatters from an objective and impartial standpoint while auditing and supervising the execution

Our Audit and Supervisory Committee is composed of four members including three outside
directors. It meets on dates scheduled for each fiscal year and as needed. Its members audit andsupervise the execution of duties by directors in accordance with the audit policy, plans andother committee decisions. These audits and supervisory functions are conducted through theinvestigation of operations and assets by attending the Board of Directors and other important
meetings in cooperation with the Internal Auditing Department and Internal Control Department .

Internal Auditing System
The Internal Auditing Department carries out internal audits in accordance with the Basic
Annual Audit Plan, based on the Basic Regulations on Internal Audits, which specifies audit
policies. All findings of these internal audits are reported to the president. The Internal Auditing
Department is composed of two members. An auditor who has wide knowledge of thedepartments to be audited is separately appointed to carry out the audit.

Internal Control System
We established our basic policy underlying a system that ensures directors execute
their tasks in compliance with the law and the articles of incorporation, along with asystem for ensuring the appropriateness of other operations. Under this policy, we haveproceeded to develop related systems and to complete the groundwork for managing
our internal control system. We have also established in an internal control system forfinancial transactions in accordance with the Financial Instruments and Exchange Act,and exercise thorough control over our financial operations.

EIZO Corporation
CSR REPORT 2017

Strict Respect andSeven Promises 6 Compliance with both theLetter and Spirit of the Law

Risk Management
As part of our development of an internal control system, we have establishedand operate a risk management system to integrate and centralize the managementof risks that could affect our business activities. Risk management is supervised by theManagement Conference and the Risk Management Committee, and risks identified byeach department are examined by the committee. Any risk that could have a significant
impact on our business is identified as a material risk by the Management Committee.
Appropriate countermeasures are discussed and implemented.
In view of the increasingly global nature of our business, we expanded the scope ofrisk identification and evaluation to include Group companies in and outside Japan.

Business Continuity Plan (BCP)
To be prepared in the event of a major disaster and other incidents, EIZO formulateda BCP disseminated throughout the company. Particularly with regard to our BCP for
disaster response, we have established procedures for restoring critical operations
and resuming the supply of our products within one month, in addition to confirming
employee safety and facilitating necessary rescue operations in the immediate
aftermath of a major disaster.

Compliance
We have established an organizational structure for guaranteeing complianceand have been developing measures and systems to ensure effectiveness. We are
steadily promoting these measures in accordance with an annual plan from a long-term
perspective.

Compliance Training
For officers and other employees, regulatory and other related information arealways available on the corporate intranet, and we regularly provide training material
to encourage them to update and enhance their knowledge. We also organize study
groups for each job position, such as officers, managers and new employees to establish
full awareness of the role and importance of compliance and cultivating an ethicalmindset.
We established the EIZO Group Principles of Conduct – The Seven Promises toclarify our corporate philosophy and action guidelines in concrete terms and to serve as
26

a standard in decision-making, evaluation and in the actions undertaken through thecourse of our business activities and seek to instill a thorough awareness among all
Group officers and employees in Japan and overseas.

Strengthening the Information Management System
We ensure the proper handling of important information managed internally,
including confidential information and personal information, in accordance with
our established guidelines. We have also appointed an information management
representative with overall responsibility for establishing a company-wide information
management system.

Internal Whistle-Blowing System
To further strengthen our compliance system, we set up a liaison point both insideand outside the company to provide answers to questions and advice on problems
concerning legal issues or the content of the Principles of Conduct, which may arise in
the course of our operations. In addition, we strive to ensure early detection of illegal
activity or misconduct and to prevent misconduct by operating a whistle-blowing
system that requires officers and employees to report to the liaison point immediately
upon learning of activities in violation of laws or ethics, regardless of their own
involvement. We ensure that the privacy of the whistle blower is protected and that theindividual will not be placed at any disadvantage for reporting the violation.

EIZO Corporation
CSR REPORT 2017

Strict Respect andSeven Promises 6 Compliance with both theLetter and Spirit of the Law

Outside Directors Dialogue

Eiichi Ueno

Outside Director andMember of the Audit andSupervisory Committee

Masaaki Suzuki

Outside Director andChairman of the Audit andSupervisory Committee

Atsushi Inoue

Outside Director andMember of the Audit andSupervisory Committee

We asked Mr. Suzuki, Mr. Ueno and Mr. Inoue, outside directors who have served
as Audit and Supervisory Committee Members since June 2016, to share their views on
how governance has changed at EIZO since its transition a year ago to a Company with
an Audit and Supervisory Committee.
❖ Enhancing Objectivity and Transparency with a New Corporate Structure

EIZO Corporation transitioned from a Company with a Board of Company Auditors to a Company with
an Audit and Supervisory Committee in June 2016. What are your impressions of this change?
Suzuki: First, there has been a change in the role we are expected to fulfill.
Previously, the main responsibility of the Board of Company Auditors was todetermine the legality of the execution of operations by directors. In addition
to that, we now oversee the appropriateness of corporate management. The
activities of the Audit and Supervisory Committee include receiving reports
from the Audit Office and do not differ significantly from those of the Board ofCompany Auditors in terms of items covered. However, since EIZO’s Audit andSupervisory Committee comprises four directors, I feel our discussions have taken on greater depth
than before, with respect to each item, including matters discussed by the Board of Directors andinternal auditing reports. What are your impressions?
Inoue: When I was a company auditor, I mainly focused on checking results from an auditing
perspective. After the transition, however, I began to take a long-term perspective in evaluating themanagement of the company, and my interest in its future plans has grown.
27

Ueno: Before I became a member of the Audit and Supervisory Committee, I was a full-time
auditor, which made me very aware of the need to ensure internal control for effective corporate
governance. I now pay closer attention than before to the depth and subject of audits conductedby the Audit Office. Also, I maintain a more rigorous eye on reports from the Accounting and
Finance Department and the General Affairs Department from the standpoint of internal control.
Suzuki: With respect to the structure, the Board of Directors, prior to the transition composed ofsix directors including one outside director, is now seven directors, four of whom are Audit andSupervisory Committee members, including three outside directors. I think this has increased the
speed of operational execution and raised the objectivity and transparency of management evenfurther.
Ueno: In addition, while it’s not mandated under Japan’s Companies Act, EIZO has one full-timemember in the Audit and Supervisory Committee. This individual gathers
information inside the company on a daily basis and reports to us during themeetings of the Audit and Supervisory Committee that are held before Boardof Directors meetings, and that has added more substance to the information
we receive.
Inoue: I agree. The presence of a full-time Audit and Supervisory Committee
Member has great significance for EIZO.
Suzuki: It’s also important that this full-time Audit and Supervisory Committee Member has avoting right as a director on the board. In that sense, I think the structure itself is excellent. As a resultof the transition, EIZO now has two directors involved in the execution of operations. And fourother directors are members of the Audit and Supervisory Committee, three of whom are outside
directors. This means that some of the important decisions on operational execution are delegatedto the managing directors, which seems to be creating a good balance between rapid decisionmaking and supervision.
Ueno: I would like to move on to our next topic: the future shape of governance. A year has passed
since EIZO became a Company with Audit and Supervisory Committee, and the company has
revised the matters to be deliberated on by the Board of Directors. Additionally, it delegates all orpart of the decision-making on the important execution of operations to the managing directors
within the boundaries stipulated by law in an effort to reduce the number of Board of Directors
meetings. The board will now meet once every two or three months instead of monthly. In light of
this, what are your views on the future of governance at EIZO?
Inoue: There is a limit to what you can discuss within the rigid framework of a meeting, so I think thecompany should make good use of the system and let us view the records of operational execution
as needed. For example, EIZO has an online bulletin board system with a variety of posts, which
outside directors can access from outside the company. Since this excellent system is already inplace, if the records of operational execution are posted online, we can flexibly provide feedback
without being bound by a typical meeting framework.

EIZO Corporation
CSR REPORT 2017

Strict Respect andSeven Promises 6 Compliance with both theLetter and Spirit of the Law❖ Ensuring Diversity in the Governance System

Inoue: I come from a technology background, so I’m interested in EIZO’s technical approach
to trends in technology and markets, and from time to time I offer my opinions. The market isconstantly evolving, and I’m impressed by the way the company has been able to consistently
come up with new approaches. What are your views on the roles we are expected to play, from theperspective of ensuring the diversity of directors?
Ueno: I was an auditor at a bank before I came to EIZO, where I have served as a full-time auditor forseven years. Having worked as an auditor for quite a while, I pursue my mission from the standpointof ensuring effective internal control.
Suzuki: My experience includes managing a financial institution, a paper manufacturer and a realestate company. I gained knowledge about finance as a banker, experienced an M&A during mytime at the paper manufacturer, and have accumulated practical experience in governance andcompliance as well. I intend to continue offering my opinions to the Board of Directors based on thisbackground.

❖ Developing Human Resources to Become a “Strong Company”

Inoue: The business performance of the past few years provides evidence that the company has
been making solid growth. The key to further growth lies in the single issue of cultivating humanresources.
Suzuki: Yes, the company needs globalized human resources. It must boost its drive to develop
human resources in order to nurture a formidable workforce of globalized personnel and add more
women to the workforce.
Ueno: We all believe that developing personnel is the decisive factor in the company’s survival.
Suzuki: I would like EIZO not just to become an excellent company but also to rise further andbecome a “strong company.” This means having an excellent financial constitution and abundant
human resources who can think globally. It’s also a company that is capable of consistently providing
unique products while significantly contributing to the community so that its presence is itself asource of local pride. While EIZO already meets most of these requirements, it still has unfulfilled
potential, and I believe it can become an even stronger company by achieving further growth.

❖ EIZO’s Strength Lies in Highly Competent Top Management and Employees

Suzuki: As I mentioned in last year’s CSR Report, I have a high regard for EIZO’s top management.
Targets for the fourth Mid-Term Business Plan have been met, and the first and second years of thefifth plan are generally on track. This can be attributed to the successful business model developed
based on the president’s broad perspective and foresight.
Inoue: He has also demonstrated flexibility and deftly shifted the company’s market segments
within about four years. Change is not easy for those who are too persistent with the details, but hehas made the switch with outstanding agility and flexibility.
Suzuki: By addressing mid-term needs and envisioning the company ten years from now, he
is looking even further into the future with his DESIGN 2025 message, and young executive
candidates are currently developing a business model for the next ten years. I think this point should
be highly commended.
Ueno: And it’s not just the top management; the presence of highly competent
executive officers and employees supports the president in getting his
message out, while the growth in human resources provides opportunities for
top management to set even higher goals. This virtuous cycle has been highly
beneficial for EIZO.

Masaaki Suzuki
Outside Director and Chairman of the Audit and Supervisory Committee
ProfileJoined Nihon Kangyo Bank (current Mizuho Financial Group Inc.) in 1971. Served as Managing Executive Officer of theDai-Ichi Kangyo Bank and Mizuho Bank, Ltd. before taking on the positions of Executive Operating Officer of NIPPONTOCHI-TATEMONO Co., Ltd., Executive Managing Director of Hokuetsu Paper Co., Ltd., President and Representative
Director of Hokuetsu Package Co. Ltd., and Advisor to NIPPON TOCHI-TATEMONO Co., Ltd. Joined the company as
director in 2012 and has served as director and chairman of the Audit and Supervisory Committee since 2016.

Eiichi Ueno
Outside Director and Member of the Audit and Supervisory Committee
ProfileJoined Hokuriku Bank, Ltd. in 1976 and served as full-time auditor. Joined the company in 2009 as full-time company
auditor. Appointed as director of the Audit and Supervisory Committee in 2016.

Atsushi Inoue
Outside Director and Member of the Audit and Supervisory Committee
ProfileJoined Murata Manufacturing Co., Ltd. in 1973 and served as executive vice president and head of the Device
Business Unit. Joined the company in 2012 as auditor and concurrently appointed senior corporate advisor of Murata
Manufacturing Co., Ltd. Appointed director of the Audit and Supervisory Committee in 2016.

28

EIZO Corporation
CSR REPORT 2017

Broadminded
4 Open and Fair Trade
Seven Promises 7
Corporate Culture

We will
will respect
conductbasic
open
human
and fairrightstrade.
and value a broadminded corporate culture.

Our suppliers
are essential
fordevelopment
ensuring the long-term
viabilityof our business.
EIZO
is a company
focused partners
on creativethat requires
the imaginativeideas and powerful motivation of all its employees. We therefore take various measures to create a broadminded
We therefore
ensuretransactions
conducted
in aencourages
fair and equitableandstrive to forge
relationshipsof trust
based onhave
mutualprosperity.
corporate
cultureby developing
anare
environment
that
the free mannerexchangeof opinions
and a workplacein which
employees
a senseof security. Much of our top management at overseas
Group companies is composed of local personnel, and we pay due consideration to the diversity of each country’s cultures and customs in order to create the most suitable working environments.

Laying the Foundations for a Motivating Workplace
We undertake various activities to create a motivating workplace environmentthat cultivates excellent human resources for the sake of the long-term growth of ourpersonnel as well as further corporate development.

balance and employee benefit packages. We also maintain good labor-management
relations at Group companies under the specific circumstances of each country orcompany.
As a result, the EIZO Group maintains a high retention rate, which contributes tomedium- to long-term human resource development and business operations.
◦Turnover Rate of Young Employees (within one year of joining the company): EIZO Group (in Japan)

Employment
To ensure that EIZO continues to develop cutting-edge visual technology forcreating and offering new values as a company focused on creative development,
we are expanding our engineering staff and creating a motivating workplace for our
employees.

Number of employees(including temporary workers)

Overseas

Total

1,566

484

2,050

Male

836

322

1,158

Female

730

162

892

Engineering staff included in the above numbers

299

69

368

Average age

39.2

43.7

40.3

Average length of service

14.1

11.4

13.5

◦EIZO Group in Japan as of March 31, 2017
Graduate recruits

34

Joined the company in April 2017

Mid-career recruits

31

Joined the company between April 2016 and March 2017

Average annual working hours

2,005

FY2016Developing Trust-Based Labor-Management Relations
Mutual understanding is the cornerstone of labor-management relations.
In keeping with this fundamental point, we endeavor to develop trust in labormanagement relations by encouraging dialog through the establishment of aconsultation conference. These conferences discuss a wide range of topics, from labormanagement agreements and reduction of overtime to ways for improving the work-life29

March 2016

March 2017

0.00%

4.08%

2.56%

Promoting the Careers of Persons with Disabilities◦EIZO Group as of March 31, 2017
Japan

March 2015

Persons with disabilities are engaged in careers at many of our worksites, and asof March 2017, 21 disabled persons are currently employed by the Group. While thepercentage of persons with disabilities of the workforce at the Group companies inJapan does not meet the minimum legal requirement of 2.0%, as the total numberof Group employees is on the increase, we have been making active recruitment
efforts. These include participation in joint company information sessions for persons
with disabilities and the acceptance of interns with the intention of hiring recent
graduates. We will continue improving our workplace environment and creating work
opportunities for disabled persons as we expand our business.
◦Percentage of Employees with a Disability: EIZO Group (in Japan)
March 2015

March 2016

March 2017

1.92%

2.08%

1.87%

Paying Due Respect to Human Rights
To curtail behavior that undermines individuality at the workplace and throughout
our operations, such as forced labor and child labor, discriminatory remarks or actions,and sexual or power harassment, we have clearly stated our position on the matter in
our Principles of Conduct and conduct educational.

EIZO Corporation
CSR REPORT 2017

Seven Promises 7

Broadminded
Corporate Culture

Work Style Innovation
To respond to diversifying work styles and ensure that employees are able to work with a sense ofsatisfaction, accomplishment and happiness, we believe in the importance of creating extra time for
employees to refresh their mind and body. To that end, we launched the Work Style Innovation projectin Japan to supplement our ongoing initiatives. We intend to balance the happiness of our employeeswith corporate growth by maintaining the high quality and reliability of our products and services
while significantly enhancing operational efficiency and productivity. We will rebuild the structure andmechanism of our work through Business Process Re-engineering, plan investments in infrastructureand systems with an eye on the future, such as introducing AI and IoT, while simultaneously changing
the mindset of our employees who will sustain this initiative. Additionally, as we seek to cut overtime andencourage employees to take paid leave by raising operational efficiency, we will also introduce a systemfor paying bonuses to employees who manage to lower their overtime through greater efficiency.

Creating Leisure TimeAs one of our initiatives for Work Style Innovation, we will seek to reduce overtime to zero in thecourse of normal operations. In fiscal 2017, we are targeting a year-on-year reduction of 30%.
Although our average rate of taking paid leave for all employees has been higher than thenational average in Japan for companies of a similar size, we have been improving this rate each year byintroducing measures to encourage employees who have been taking fewer paid leaves to take moredays off. We believe that the extra time created through these initiatives will be beneficial for employees
to refresh their mind and body, engage in self-development and social contribution activities, broaden
their perspectives and enhance their abilities through such activities.
◦Average Working Hours (EIZO Group in Japan)◦Rate of Taking Paid Leave (EIZO Group in Japan)

FY2014FY2015FY2016FY2014FY2015FY2016

1,954 hours

2,016 hours

2,005 hours

61%

66%

73%

Data for FY2014 and FY2015 have been retroactively revised due tochanges in the scope from EIZO Corporation to the EIZO Group in Japan.

Opportunities for Recreation and Exchange
A variety of sports and cultural activities have been established within
the company, and employees are enthusiastically engaged. The company
provides an environment that supports these activities by, for example,
supplementing costs and permitting the use of company facilities.

◦Number of Applicants (EIZO Group in Japan)
FY2014FY2015FY2016

Childcare/Nursing Care Leave

57

56

54

Reduced Working Hours for Childcare or Nursing Care

46

57

63

Data for FY2014 and FY2015 have been retroactively revised due to changes in the scope from EIZO Corporation to the EIZO Group in Japan.

Family Friendly Day
At EIZO’s head office, we welcome family members of employees to Family Friendly Day(Workplace Tour.) The aim is to encourage communication in the workplace and at home, nurture an
open corporate culture and enrich children’s understanding of work through observation and direct
experience. Approximately 300 family members
have participated over the past 11 years.
EIZO Limited in the United Kingdom isimplementing similar initiatives including “Bring
Bring Your Child to the Office Day
Family Friendly Day
Your Child to the Office Day.”

Human Resource Development
Reinforcing Management Capabilities
Management-level employee training is a high priority at EIZO. We ensure the practical usefulnessof training by setting a theme for each fiscal year, such as strategic thinking, customer development andoperational reform. Training is offered to candidates for management positions, and newly appointed
managers receive training on compliance, fair job evaluation and effective allocation of work to deepen
their understanding of these areas.

Supporting the Active Participation of Women

Employees playing futsal

Supporting Childcare and Nursing Care
Under the respective laws of each country, we support various programs including maternity leave,
childcare leave and nursing care leave, shorter working hours, and leave to care for sick children. We
30have developed a supportive working environment that includes measures such as reducing working
hours up to two hours per day for childcare to flexibly meet employee needs. We plan to enhance ourprograms for supporting employees with childcare or nursing responsibilities by introducing benefits
such as childbirth leave for prospective fathers.

EIZO has formulated and released its the Action Plan for Promoting the Role of Women and is
working to improve the working environment so that female employees can play leading roles in thecompany. The ratio of female managers in the EIZO Group in Japan is currently 2.6%, and to attain ourtarget of 5% during fiscal 2019, we are encouraging participation in management training seminars
conducted by outside institutions and providing training for selected mid-level employees. In future, wewill provide various types of support, including an interview program to advance career development
and the encouragement of networking among female employees.

EIZO Corporation
CSR REPORT 2017

Seven Promises 7

Broadminded
Corporate Culture

Emphasis on Educating Younger Employees

Supporting Career Development

First-year employees participate in programs on organizational structure and basic
knowledge for corporate etiquette, and receive on-site factory training to learn about
the foundations of our company. We also conduct a variety of programs specificallytargeting first-year employees, including technical training for new engineering staff
to ensure they acquire a broad foundation of knowledge on our basic technologies.
We also provide a comprehensive education program combining on-the-job training(OJT) and Off-JT for young employees to enable them to develop the ability to getthings done well with market insight and a global mindset. For OJT in each department,
managers draw up three-year career plans in consultation with young employees,
providing a basis for a systematic OJT program. Our Off-JT for upgrading the skills ofyoung employees includes group-based training for acquiring business skills, sellingin stores to identify market needs, and overseas internships that provide short-term
assignments at overseas Group companies.
◦Education Programs for Young Employees
1st yearTechnical
training
for new
engineering
staff(one anda halfmonths)Technical

Sales/
office work

2nd yearNew
employeetraining(one
month)

3rd year

4th year

Expertise seminar (in and outside the company)
Training for young employees
Off-JT 1: Business skill training
Off-JT 2: In-store sales training

Off-JT 4: Customer visiting training
Well-planned OJT: 3-year plan with periodic interviews with the supervisor
Business knowledge training(accounting/financial affairs, marketing, compliance, etc.)

CommonDevelopment of Global Human Resources(overseas trainee/temporary assignment, company English conversation classes)
Support for personal development(correspondence study, acquisition of qualifications, online English conversation, etc.)

Fostering the next generation of leaders with job performance, market insight and a global mindset

31

Development of Global Human Resources
To develop global human resources, we provide English and Chinese classes inJapan as well as Japanese classes at affiliates outside Japan, and we hold seminars
on cross-cultural communication. We also run an exchange program for engineers
between Group companies outside Japan, in which employees are dispatched for one
or two years, and a trainee program for young core personnel (short-term assignment,
about three months). The program aims to increase the number of employees who canwork effectively in a different culture and manage technology with a global perspective,
as well as to cultivate new technological expertise.

5th year+

Off-JT 3: Overseas internship for selected employees
Training
after
assignment

We encourage employee career development by providing a complete and diverse
range of self-development programs, including language classes, business seminars
for increasing knowledge about such areas as finance and accounting, compliance,and marketing strategy, and by subsidizing the cost of distance learning or obtaining
certifications.

Voice from a Worksite

From August to October 2016, I participated in training
at EIZO Inc., EIZO Europe GmbH and EIZO Limited, the Group’s
sales companies in North America and Europe. I accompanied
the sales and technical staffs for these regions on visits tomore than 90 resellers and customers in about 50 cities.
The experience renewed my awareness of the strength of
our current business model, which has been instrumental
in building EIZO into a trusted brand in each region andcountry around the world. Also, I was able to understandthe diversity of our stakeholders and the importance of thatdiversity through my onsite experience of communicationand operations.
Looking ahead, I will draw upon what I have learned
through the training to create and give shape to our new
business model for the next decade. Moreover, I will strive toplay a part in developing EIZO into a truly global company.

Kiyoyuki Tanaka
Global System Solutions
Department
Joined the company in 2004

EIZO Corporation
CSR REPORT 2017

Seven Promises 7

Broadminded
Corporate Culture

Securing Safety and Health◦ Fiscal 2017 Targets/Key Actions and Fiscal 2016 Results
Management
Area

The ongoing development, design and production of high value-added products
requires not only a significant investment of management resources but also a
consistently safe workplace and efforts to safeguard employee health.

Efforts in Safety Management

Achieve zero workplace accidents, reduce
traffic accidents during working hours*

SafetyManagement

We investigate dangerous situations and toxicity and implement countermeasuresat each worksite using risk assessment methods and strive to prevent workplace
accidents and impaired health, in addition to KYT (hazard prediction training) and 5S
activities. We will continue these efforts by identifying and reducing risks through risk
assessments and safety screening of newly installed machinery and equipment, and byraising awareness on safety through workplace patrols and employee training.

Efforts in Health Management
Our efforts in this area include regular health checkups and preventive checkups
for lifestyle-related diseases, dedicated contact points for responding to employee
anxieties and concerns, mental health checkups and face-to-face consultations withindustrial physicians, and follow-up guidance based on the results of health checkups.
We will seek to safeguard employee physical and mental well-being by raising individual
awareness of health management.

Basic Policy on Safety and Health (Safety and Health Management Regulations)
The basic policy on the safety and health of EIZO Corporation is intended to create a healthy and safe working
environment for all employees. This is achieved through management of risk factors related to safety andhealth. Specifically, we constantly strive to identify unacceptable risk factors in the workplace and neutralize
them, with the ultimate goal of eliminating workplace accidents.

Medium-Term Plan (Fiscal 2016 to 2018)
Strive to maintain and improve a safe, healthy and vibrant work environment, inwhich every employee is comfortable, in order to enhance business operations.

32

FY2017 Targets/Key Actions• Workplace accidents0Frequency rate0

Severity rate0

Key points• Fully enforce prevention of workplace• Traffic accidents during
accidents during infrequent operations
working hours*• Fully enforce safety management of newly
installed equipment and facilities (including
chemical substances)• Implement risk assessment• Improve ability to anticipate hazards through• Unacceptable risks
KYT (hazard prediction training) activities andfully enforce 5S activities
Implement mental health measures in theworkplace

HealthManagement

FY2016 Results• Follow-up on healthcheckups

Key points• Ensure follow-up measures on health checkups• Implement measures against infectious
diseases• Ratio of employees• Promote preventive measures for lifestyletaking stress check tests
related diseases in accordance with specifichealth guidance• Promote mental health efforts throughimplementation of stress check tests

8 (2 injured
someone else,
5 injured self
only, 1 injured bysomeone else)

Evaluation

△

0

98.0%

△
78.3%

• Workplace accident frequency rate: Number of deaths and injuries caused by industrial accidents per million working hours.
Used to express accident frequency.
• Workplace accident severity rate: Number of work-days lost due to industrial accidents per million working hours. Used toexpress accident severity.
* Includes commuting traffic accidents.

EIZO Corporation
CSR REPORT 2017

Appendix

GRI Guidelines (Version 4) Content Index
The EIZO Corporation Corporate Social Responsibility Report 2017 provides information on the Standard Disclosure items contained in the GRI Sustainability Reporting Guidelines (Version 4).
The following table lists the core items of the Standard Disclosures, for which we have received third-party confirmation from Sustainability Accounting Co., Ltd. (Chiyoda-ku, Tokyo).
Indicator

Report page

Strategy and analysis
G4-1

A statement from the most senior decision-maker of the organization about the relevance of sustainability to theorganization and the organization’s strategy for addressing sustainability

G4-34
3-4

The organization’s values, principles, standards and norms of behavior

Specific standard disclosures

The name of the organization
The primary brands, products, and services

2
8-10

Disclosures on management approach

G4-5

The location of the organization’s headquarters

2

G4-DMAG4-6

The number of countries where the organization operates, and names of countries where either the organization has significant
operations or that are specifically relevant to the sustainability topics covered in the report

2,18-20

Environmental
Materials

G4-7

The nature of ownership and legal form

2

G4-8
G4-9

The markets served
The scale of the organization

2,8-11
2,19

G4-10
G4-11

The breakdown of the employees
The percentage of total employees covered by collective bargaining agreements

29
−

G4-12
G4-13

The organization’s supply chain
Any significant changes during the reporting period

G4-14

Whether and how the precautionary approach or principle is addressed by the organization

G4-15
G4-16

21

17

G4-EN3
G4-EN6

Energy consumption within the organization
Reduction of energy consumption

17
15,17-18

G4-EN7

Reductions in energy requirements of products and services

15,18

Total water withdrawal by source

17,18

Water

5

G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

17

16

G4-EN16
G4-EN19

Indirect greenhouse gas (GHG) emissions (Scope 2)
Reduction of greenhouse gas (GHG) emissions

17
15,17

G4-21
G4-22
G4-23

The aspect boundary outside the organization for each material aspect
The effect of any restatements of information provided in previous reports, and the reasons for such restatements
Significant changes from previous reporting periods in the scope and aspect boundaries−
30
Not applicable

2
6

Stakeholder engagement
G4-24
G4-25
G4-26

A list of stakeholder groups engaged by the organization
The basis for identification and selection of stakeholders with whom to engage
The organization’s approach to stakeholder engagement

22
22
22

G4-27

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has
responded; the stakeholder groups that raised each of the key topics and concerns

22

Report profile
G4-28
G4-29

Reporting period (such as fiscal or calendar year) for information provided
Date of most recent previous report (if any)

1
1

G4-30
G4-31

Reporting cycle (such as annual, biennial)
The contact point for questions regarding the report or its contents
The ‘in accordance’ option the organization has chosen; the GRI Content Index for the chosen option; the reference tothe External Assurance Report, if the report has been externally assured
The organization’s policy and current practice with regard to seeking external assurance for the report

1
1

G4-33

Materials used by weight or volume

EnergyMemberships of associations and national or international advocacy organizations

6
−

G4-32

8-32

Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

G4-19
G4-20

G4-18

Report page

Emissions

All entities included in the organization’s consolidated financial statements or equivalent documents; whether any entity included in theorganization’s consolidated financial statements or equivalent documents is not covered by the report
The process for defining the report content and the aspect boundaries; how the organization has implemented thereporting principles for defining report content
All the material aspects identified in the process for defining report content
The aspect boundary within the organization for each material aspect

G4-17

G4-EN1

Reasons why the Aspects are of material significance, impacts that affect judgment, approach to organizational management, and evaluation of management approach6

Not applicable
26

Identified material aspects and boundaries

33

The governance structure of the organization; any committees responsible for decision-making on economic, environ25
mental and social impacts

Ethics and integrity
G4-56

Organizational profile
G4-3
G4-4

Governance

33-34
34

G4-EN8Effluents and waste
G4-EN23

Total weight of waste by type and disposal method

18

Products and services
G4-EN27
G4-EN28

Extent of impact mitigation of environmental impacts of products and services
Percentage of products sold and their packaging materials that are reclaimed by category

15-16
18

Compliance
G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

Not applicable

Environmental grievance mechanisms
G4-EN34

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

Not applicable

EIZO Corporation
CSR REPORT 2017

AppendixComparison Table for the United Nations Global Compact

SocialLabor practices and decent work
Employment
G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

United Nations Global Compact
29

Occupational health and safety
G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related
fatalities, by region and by gender

32

Training and education
G4-LA10Programs for skills management and lifelong learning that support the continued employability of employees andassist them in managing career endings

30-31

Diversity and equal opportunity
G4-LA12Composition of governance bodies and breakdown of employees per employee category according to gender, agegroup, minority group membership, and other indicators of diversity

29

Human rights
Investment
G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are
relevant to operations, including the percentage of employees trained

29

Non-discrimination
G4-HR3

Total number of incidents of discrimination and corrective actions taken

Not applicable

SocietyAnti-corruption
G4-SO4G4-SO5

Communication and training on anti-corruption policies and procedures

21

Confirmed incidents of corruption and actions taken

No incidentsof corruption
were reported.

Principle 1

Businesses should support and respect the protection ofinternationally proclaimed human rights.

Principle 2

Businesses should make sure they are not complicit in human rights
abuses.

Principle 3

Businesses should uphold the freedom of association and theeffective recognition of the right to collective bargaining.

Principle 4

Businesses should uphold the elimination of all forms of forced andcompulsory labour.

Principle 5

Businesses should uphold the effective abolition of child labour.

Principle 6

Businesses should uphold the elimination of discrimination in
respect of employment and occupation.

Principle 7

Businesses should support a precautionary approach toenvironmental challenges.

Principle 8

Businesses should undertake initiatives to promote greater
environmental responsibility.

Principle 9

Businesses should encourage the development and diffusion ofenvironmentally friendly technologies.

Principle 10

Businesses should work against corruption in all its forms, including
extortion and bribery.

Coverage by EIZO Group Principles of Conduct –Seven Promises

Page

3. We will act as an international corporation with a
global outlook and mindset.
4. We will conduct open and fair trade.
7. We will respect basic human rights and value a
broadminded corporate culture.

19,21
29

3. We will act as an international corporation with a
global outlook and mindset.
4. We will conduct open and fair trade.
7. We will respect basic human rights and value a
broadminded corporate culture.

19,21
29-31

2. We will promote our manufacturing andbusiness activities in consideration of reducing
heir environmental burdens.

14-18

4. We will conduct open and fair trade.
6. We will strictly respect and comply withboth the letter and the spirit of the law as
a good corporate citizen.

21,2526

Anti-competitive behavior
G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

No incidentsof corruption
were reported.

Compliance
G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws andregulations

No incidentsof corruption
were reported.

Grievance mechanisms for impacts on society
G4-SO11

Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

Not applicable

Product responsibility
Customer health and safety
G4-PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety
impacts of products and services during their life cycle, by type of outcome

No incidentsof corruption
were reported.

Product and service labeling
G4-PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service
information and labeling, by type of outcomes

No incidentsof corruption
were reported.

G4-PR5Results of surveys measuring customer satisfaction

23

Marketing communications
G4-PR6

Sale of banned or disputed products

G4-PR7

No incidents
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communica- of corruption
tions, including advertising, promotion, and sponsorship, by type of outcome
were reported.

Not applicable

Customer privacy
G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Not applicableCompliance
G4-PR934

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of
products and services

Not applicable

Independent Third-Party Assurance Statement