CUSTOMER SPOTLIGHT
DR. CHRISTOPHER NOUNE

Realising the benefits ofProactive Connectivity
Reliable instrument performance is crucial for efficient lab operation.
Connecting Illumina instruments to Proactive enables maximum
instrument uptime and helps to prevent loss of resources.

Illumina Proactive is a secure remote instrument monitoring
service in which instrument performance data are sent to Illumina
to enable proactive maintenance.

CHRISTOPHER NOUNE, PHD,
NATIONAL NEXT GENERATIONSEQUENCING MANAGER,AUSTRALIAN GENOMERESEARCH FACILITY (AGRF)
MELBOURNE, AUSTRALIA

Dr. Christopher Noune is the National Next Generation Sequencing Manager from the Australian Genome Research Facility(AGRF), based in Melbourne. AGRF is a not-for-profit organisation, committed to quality and innovation. AGRF actively seeks
to partner and share its knowledge and expertise in genomics.
Through its national network, AGRF provides access to innovativeand leading technologies, enabling genomics in the biomedical,agricultural and environmental sectors. We recently talked to Dr.
Noune on how illumina Proactive monitoring instrument healthstatus enables optimal instrument usage with maximum throughput. This improves operational efficiency and allows researchers tomake profound impacts with reliable data generation.
Q: What are the essential factors that drive the success in yourfacility?

Chris Noune (CN): What drives success for AGRF is helping ourclients by delivering genomic information and insights that researchers and clinicians can use to make profound impacts andbe world leaders in their fields. Our expertise in instrument performance and maintenance, and the high quality library preparation workflows we complete are critical to having high performing
instruments which over-deliver on outputs and quality. This isintegral to AGRFs success as it means our clients receive highquality Illumina data with quick turnaround. It is through ourexpertise in obtaining maximum instrument performance andkeeping abreast of new technology that we have grown andbecome the largest genomics service provider in Australia.

For Research Use Only. Not for use in diagnostic procedures.

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Q: How does instrument performance contribute to the success ofyour facility/Project?
CN: Having reliable and stable instruments is imperative for a facility
like AGRF as our clients rely on dependable data generation. Our
instrumentation downtime is low which means we are able to deliver
projects for our clients on time and with the highest quality data. Our
instrument performance typically exceeds Illumina specifications andthis is a testament to our expert staff and how we maintain our instruments and engineering support.

"Having reliable and stable
instruments is imperative for afacility like AGRF as our clients
rely on dependable data
generation."

Q: How does connecting your sequencing instrument to Proactive
help to achieve the goal?
CN: Proactive allows Illumina to monitor our instrument health andprovide key metrics to Illumina technical support in real time. Thisis important as it means Illumina are able to deploy application orengineering support as soon as possible to reduce downtime. It isalso beneficial for us as it allows us to schedule maintenance as soon
as possible to reduce downtime with minimal impact to our clientand enable us to continue to generate the highest quality data on
our systems.
Q: If you have experienced an instrument issue, has Proactive
reduced the resolution time?
CN: Proactive has been very beneficial for us in the past especiallywith our MiSeq™ instruments. We’ve had a previous instance where
one of our MiSeqs issued a temperature alert to Illumina and it wasdiscovered that the Thermoelectric Cooler (TEC) module needed
replacing. The part was ordered quickly and the instrument wasrepaired in under 48 hours and meant our instrument was ready forsequencing again with no impact to clients and minimal disruption tothe lab.

"Proactive allows Illumina tomonitor our instrument healthand provide key metrics toIllumina technical support inreal time."Learn more
Illumina Proactive Instrument Performance Service
sapac.illumina.com/services/instrument-services-training/product-support-services/instrument-monitoring.html
Discover the Benefits of Illumina Proactive youtu.be/1pGxfdBkwP4

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For specific trademark information, see www.illumina.com/company/legal.html.
M-AU-00049 v1.0

For Research Use Only. Not for use in diagnostic procedures.

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