Market Data
Growth in the Express Home Delivery Market
Trends in Parcel Delivery Volume
This sur vey uses company-reported parcel deliver y volume data compiled by Japan’s Ministr y ofLand, Infrastructure, Transport and Tourism.
In the data, “parcels” denotes individual packages weighing less than 30 kg, irrespective of thetype of deliver y (C2C, B2C or B2B).
However, lots in which multiple packages are sent together and parcels that do not require a signature on deliver y are not counted as “parcels” for the purposes of the sur vey.

Growth of TA-Q-BIN
TA-Q-BIN is the Yamato Group’s flagship ser vice offering. Since its launch in 1976, we have pursued
a strategy of differentiation based on development of additional strategic offerings such as Cool
TA-Q-BIN and TA-Q-BIN Collect, and improvement of delivery quality, including enhanced features such as
Time Period Delivery and Driver Direct services. As a result of these efforts, the Yamato Group has outperformed the growth in the express home delivery market as a whole, and steadily expanded ourmarket share.

Timeline of New Product Development

1986 TA-Q-BIN Collect launched
1988 Cool TA-Q-BIN service launched

1996 Start of year-round
operations

YamatoJapan Post
1975
Source: Japan Post Holdings Co., Ltd.
Japan Post Co., Ltd.

14

Yamato Holdings Co., ltd.

1980

1985

1990

Note:
“Total Number of Deliveries” includes express home delivery services involving transport by truck, air and other methods.
Source: Statistical survey by the Ministry of Land, Infrastructure, Transport and Tourism.

Currently, the Group is working not only to develop new strategic offerings and improve service
quality, but to also adapt to the needs of customers that have grown in sophistication on an ongoingbasis. To this end, the Yamato Group will strive to attain further growth in TA-Q-BIN through the generation of new business and solution models in areas of the business in which growth can be expected.
Moreover, the Yamato Group is developing its overseas TA-Q-BIN business across Asia.
In addition to operations that have already begun in Shanghai, Singapore and Hong Kong, in September 2011, the Group launched a TA-Q-BIN operation in Malaysia.
Moving for ward, the Yamato Group will expand the TA-Q-BIN business in markets across Asia whererapid economic growth is expected to continue. By penetrating these markets with high-quality door-(Millions ofParcels)

to-door deliver y ser vices and a business model honed in Japan, the Yamato Group aims to contribute

4,000

to the prosperity of societies across Asia, and to evolve as the leading provider of distribution andlifestyle support ser vices in the region.
3,500

Trends in Delivery Volume

3,000

Total Number of Deliveries
By Truck

2,500

Enhancingsender-side customer service

Enhancingdelivery-side customer service

2,000

Enhancing
services by proposing solutions
2009 Five Solution Models (Today Shopping
Service, Global Direct, etc.)2007 Kuroneko Members
service launched

1,500

1,000

2010 TA-Q-BIN services
started in Shanghaiand Singapore
2011 TA-Q-BIN services
started in Hong Kongand Malaysia

500

1998 Start of Time
Period Delivery

2002 Start of Driver Direct service

0

1995

2000
1999

2005

2010

2013

2007

In fiscal 1999*1, certain firms switched their existing parcels to express
home delivery, and the data for the year reflects this increase. Excluding
this extraordinary factor, year-on-year growth was 5.9%.

As a result of the privatization of the postal service in October 2007, Japan
Post Co., Ltd. now falls under the jurisdiction of the Motor-Truck Transport
Business Law, and is included in the survey starting from fiscal 2007*2.

*1 The period April 1999 through March 2000 in this graph only

*2 The period April 2007 through March 2008 in this graph only
AnnuAl RepoRt 201315