Notices
Atlas, AutomationDirect, automationdirect.com, AUTOMATION NOTEBOOK,
AcuAmp, CLICK, C-more, DirectLOGIC, DirectSOFT, DirectNET, DirectView, DINnectors, Do-more, DURAPULSE, Gladiator, Hydromode, IronHorse, Konnect-it, NITRA,
PLCDirect, PLCDirect by KOYO, Productivity, Productivity3000, ProOpen, ProSense, Protos X, Rhino, Solo, Stellar, Stratus, Stride, SURESTEP, SURESERVO, SUREGEAR, SUREMOTION, ViewMarq and ZIPport are registered trademarks of Automationdirect.
com (doing business as AutomationDirect). Other pending and unregistered marks ofAutomationDirect also appear throughout our documentation. Our publications are basedon information that was available at the time it was printed. At AutomationDirect, we constantly strive to improve our products and services, so we reserve the right to make changes toour products, terms and conditions and/or publications at any time without notice and without
any obligation. Publications may also discuss features that may not be available in certain
revisions of the product. AutomationDirect makes no representation or warranty, expressed,
implied, or statutory with respect to the information in this catalog. Our terms and conditionsof sale, as in effect at the time of printing, may be found on the following pages. Our standard terms and conditions in effect at the time an order is accepted (including as to limited
warranties and limitations of liability) apply to all purchases. We do not accept any deviations
from those terms. If any additional or different terms or conditions are included in your order,
we may choose to fulfill your order, but the additional or different terms and conditions will
not apply or be deemed accepted by us. Our publications contain many specifications, wiring
diagrams, and other types of information related to the various product offerings. Please referto the appropriate publication for installation and operation deatils. If you have any questions
concerning the installation or operation of this equipment, or if you need additional information, please call for assistance.
Copyright April 2023, Automationdirect.com Incorporated
All Rights Reserved.
No part of our publications may be copied, reproduced, or transmitted in any way without theprior, written consent of Automationdirect.com Incorporated.

These Terms and Conditions supercede all previous publications’ Terms andConditions.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

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Terms and Conditions - Ordering Options
Five ways to order
1. Online

2. Phone

3. Email/Fax

4. Mail

5. EDI

1. Online orders

Ordering online is the fastest, most efficient way to place
an order. To keep pace with technology and the needs ofour customers, we’re continually improving and adding new features
to our Web site. At www.automationdirect.com, our online store, youwill see our full range of products.

Ordering via our Web site

(U.S. and Canada customers only)
New and existing customers can place orders via the Web site for direct
shipment (in the USA and Canada). New customers are assigned an
account number during registration, whereas existing customers need
to use their established account numbers. Your account number can befound on any statement, invoice, packing slip or other related material.
If you need to verify this number, please contact the Web Help Desk (call1-800-633-0405, and choose Online Store Help). Customers must supply
a valid U.S. or Canadian billing AND shipping address, phone number,and email address in order for your order to be accepted. Orders areprocessed and shipped from our Cumming, GA facilities except for
certain large items, which are shipped from their respective manufacturers. All payment is accepted in U.S. dollars only. Canadian customers
can choose shipping options that can save money (see TAC-7). All
orders, billing, or shipping correspondence should be directed to:

Accounting Dept, AutomationDirect.com
3505 Hutchinson Road • Cumming GA 30040
or ar@automationdirect.com

Ordering via our Web site

(outside the U.S. and Canada)
If you are outside the USA or Canada, you can place an order request
through our store, however, we do not fulfill the order and prices shownin the store do not apply. Your order will be forwarded (via an e-mailmessage) to the international affiliate closest to you. This may be withinyour country of origin or in a nearby country. The international affiliate
will contact you with details about your order, pricing and their terms
and conditions. If you wish to continue with the order, any arrangements
and contracts made are strictly between you and the contacting affiliate.
These affiliates provide both products and technical support. Note: Dueto contractual agreements with some of our suppliers, not all products weoffer are available outside the U.S.
We forward or respond to all international orders, but we cannot accept
any responsibility or provide technical support for orders placed throughour international affiliates. To view the list of international affiliates, visit oursite and click on “Contact Options” in the footer, then “ALL International
Sales” tab.

E-commerce pricing
All prices reflect U.S. dollars, the only currency in which we trade. We
have made every effort to match the prices of our online store with ourprinted catalog. In the event a price does not match, the price in the mostcurrent Price List is in effect. Also, any terms as printed in our catalog oraddendum override any direct or implied terms on the Web storefront.

Online order processing
Your order is entered into our business system automatically. You will receive
an order confirmation (to the e-mail address provided) after we receive yourorder. In general, we ship parts from our Georgia warehouses within one
business day if received before 6 p.m. EST on a business day (see Ordering
Deadlines chart for your destination for exceptions). Vendor-shipped
items from suppliers have early order deadlines for items with same-day
shipping. You will receive a shipment confirmation email when your orderis shipped (if you have chosen this option online under “My Account Preferences/Email Options”).

2. Phone orders

Our goal is to answer your call in the shortest time possible.
Historically, over 90 percent of our callers have waited
less than 3 minutes on average before they talk to a representative.
(However, be aware that call volume is heaviest between 12 and 5PM
EST) Sometimes we do get extremely busy and we cannot answer your callright away. In these cases, please wait in the queue for the next available
representative. If for some reason we can’t answer the call, or you need tohang up the phone, just leave a voicemail message. We return all phonemessages the same day.
Call us toll-free at (800) 633-0405 for Customer Support to assist you,
Monday-Friday from 9 a.m. to 6 p.m. Eastern Standard Time (EST).
When you place an in-stock order by 6 p.m. EST, it generally leaves
our Cumming, GA, warehouses within one business day (see Ordering
Deadlines chart for your destination).

or fax orders
3. Email
Our fax machines and email are available 24 hours a day,seven days a week. If you order over a weekend or on anational or company holiday, your order will not be entered until the next
business day. If you use your standard company order form, be awarethat our terms and conditions will still apply. Our goal is to enter
all orders the same day they are received. You will receive a faxedor emailed confirmation of your order. Our fax number for Customer
Support is (770) 889-7876. Email is orders@automationdirect.com.

4. Mail orders

Use your company form and mail to:
Customer Support.
		AutomationDirect.com Inc.
		
3505 Hutchinson Road		
Cumming, GA 30040

5. EDI

Available on a limited basis. Call for details.

Ordering Deadlines
In general, orders for in-stock items shipped from our Georgia warehouses are shipped within one business day if received before 6 p.m.
EST, if paid with credit card or approved credit. However, there arecarrier, product, destination and shipping origination (vendor-shipped)
restrictions and exceptions that may require different order cut-off
times. If your order is time-sensitive, be sure to review the Ordering
Deadlines chart for your destination.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

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Terms and Conditions of Sale
This document supercedes all previous publications. Our terms andconditions apply to all orders. We do not accept any deviations fromour terms. If your P.O. or other correspondence lists terms that are
different from ours, we may process your order, but we do not accept
the terms. We reserve the right to change our terms and conditionsof sale at any time and without prior notice. Terms and conditions ineffect on the day an order is accepted shall apply without deviation. If
you have any questions about whether the terms and conditions in thisdesk reference are still in effect, please inquire at the time you place
your order. All orders are subject to acceptance by us at our company
headquarters.

Security interest
We maintain a security interest in our products. We reserve the right torepossess any equipment for which we have not been paid. This includes
products that have already been shipped to an end customer, either
individually, or as part of a machine or process.

Taxes and Other Fees
Customer is responsible for payment of all applicable state and local
taxes/Fees, or for providing a valid sales tax exemption certificate. Reseller
or exemption certificates can be submitted online or during webstore
checkout. It is ultimately the customer’s responsibility to ensure appropriate sales and use tax has been collected or remitted to your respective
state when applicable.

Receiving shipments
Please inspect all deliveries promptly. You must notify us within 48 hours
of receipt with reported discrepancies or shortages.

Stock Status and Backorders
For online customers, we show item availability on our product pages
and shopping cart so that you will know if the product is available.
Online, stock status is calculated at the time the Web page is generated.
If you place the order a significant time later, it would be advisable tocheck again just before order placement. You may order an item that is
temporarily out of stock.
If an item is not in stock, it will be placed on backorder and shipped when
the item is available via the same method as the original order.
Any items that ship directly from Marathon or Leeson will ship complete
upon availability.
We make every attempt to calculate and present an expected
shipment date for backordered items, shown in our store shopping cart.
Expected ship date is based on the best information available at the time
the cart page was generated. If “expected ship date cannot be determined at this time” is displayed, we do not have enough information
available to generate a date. If necessary, please call our Customer
Support team for additional details. Please note that the dates are notguaranteed and AutomationDirect cannot be held liable if the date is not
met. The information is provided for planning purposes only. This data
could change at any time before you submit your order.
You may cancel a back­order at any time prior to shipping(with the exception of some special orders) by contacting us atorderinquiries@automationdirect.com or call 800-633-0405.

Changes to orders

Our highly automated order system has a very short time span in which
to make any changes. Once your order has entered the processing
cycle, we cannot accept changes. If you need to make a change, pleasecall immediately; do not rely on an email request. Customer Support
will assist if possible, but please understand they are not able to help inall cases.

Purchase orders
We do not require confirming P.O.s for telephone orders, but if yourcompany policy requires it, please ensure it is clearly labeled as aconfirming purchase order. Please remember, only our terms and conditions will apply.

Business hours
Monday — Friday • 9 a.m. — 6 p.m. ESTCall during business hours, or order online, email an order or leave amessage at any time.

Company address and contacts
Mail:
Automationdirect.com, Inc.
3505 Hutchinson Rd.
Cumming, GA 30040
Remit to:Automationdirect.com, Inc.
P.O. Box 402417
Atlanta, GA 30384-2417
Customer Support/accounting
phone:
800-633-0405
Accounts receivable:
770-889-7588
General accounting fax:
770-781-0564
Credit:Fax: 770-844-4213 or
credit@automationdirect.com

Customer Support fax:
770-889-7876
Customer Support email:orderinquiries@
automationdirect.com
Returns fax:
770-889-8672
Returns email:ra@automationdirect.com
Tech support phone:
770-844-4200
Tech support fax:
770-886-3199
International:
770-889-2858
Web site:www.automationdirect.com

If you have a question about online ordering during normal businesshours, call 1-800-633-0405, and choose the option for Online Store
Help.

CAGE CodeFor government or defense agencies doing business with
AutomationDirect, the CAGE code (Commercial and Government Entity
Code) is:04YE1

Orders processed
If you are placing an online order, and there are no credit orshipping issues, the order will be entered as soon as it is received. For
emailed orders, our goal is to enter all orders the same business day
they are received. Orders faxed and e-mailed overnight, on weekends
and on national and company holidays will be entered the next businessday. Please note that new customer orders may require verification that
could result in a delay in processing. Also, if your credit card is declined
for the order amount, your established account goes over your limit, ora payment is past due, your order may be delayed.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

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Shipping Options - Continental U.S.
Shipping carriersAutomationDirect utilizes our choice of carrier for the default
shipping methods for all orders. All shipping charges are prepaid andadded to the invoice, or they can be charged to your company’s accountnumber. (Orders requesting the use of customer shipping accounts are
only accepted for shipment via UPS or FedEx.) For certain heavy orders,
we use LTL carriers. LTL freight charges for additional services such as lift
gate or residential, where applicable, are added to your invoice. All items
ship from USA warehouses.

Shipping methods•B est Way (2-day delivery) * - We use a mix of FedEx services
that allow us to make delivery within 2 business days (or less, depending on destination), for in-stock items. This method is free onorders over $49, and $10 flat fee for orders $49 and under.
* Days to delivery are calculated based on regular businessdays and do not include weekends or holidays. Some LTL andvendor-shipped items have longer transit times and may notmeet 2-day delivery schedule.
•L TL - Certain items and orders must ship out less-than-trailer
load (LTL). Items shipping LTL directly from an AutomationDirect
warehouse or from one of our vendor-shipped suppliers will beshipped via FedEx Freight Priority. Any order with an LTL item willautomatically be converted to ship out LTL. In order for items toship separately from the LTL item, you must place separate orders.
For any LTL order, additional charges may apply for residential
deliveries as well as those needing a liftgate. The customer is
responsible for contacting the carrier prior to delivery to makearrangements for time or day specific deliveries. The customer will
also assume responsibility of any additional charges on redeliveryof shipments where FedEx attempts delivery and delivery cannot
be made due to consignee. For transit times from our Cumming,
GA location, visit:
FedEx Transit Time Map. at http://bit.ly/fxtrmap•F edEx Freight Priority® - All shipments leaving the Cumming, GA
location that are shipping freight will be shipped out as Priority.
In addition customers may choose to add an A.M Delivery to freight
for an additional charge. (Early delivery by 10:30 a.m. on thestandard delivery date and is backed by a Money-Back Guarantee.)This service is only offered to select zip codes. To determine if
your zip code is valid and for complete details please visit:
FedEx Transit Time Map at http://bit.ly/fxtrmap for transit times
FedEx Zip Code Check at http://bit.ly/fxzip for available zip codes
FedEx Freight at http://bit.ly/fxusf for freight details
UPS Ground - If you require your order to be shipped via UPS, youwill need to supply your UPS account number. This is the only UPS
shipping option available..
We do not guarantee delivery times of the carriers. AutomationDirect is not responsible for carrier delays due to weather, mechanical failures or other issues.
We do not ship orders COD; we do offer prepayment by a number of methods.
We do not ship on Saturday, Sunday or national or company
holidays.
ATTN: Most items can be shipped to most addresses via most shipping options, however certain restrictions may apply which include:
Vendor-shipped Items: Limited shipping options available
Large/Heavy/Oversized Items: LTL Only items are not available to all
locations and may not always be included in free shipping options.
Carrier restrictions apply and limited shipping options available.
Zip Code: Air services vary by zip code. Check delivery services foryour area before ordering. Extended service areas, extreme rural
areas and limited access areas may incur Carrier Restrictions andshipping limitations.
Dangerous Goods: Carrier and government restrictions may applyand (includes, but not limited to Lithium Batteries and/or products
containing lithium batteries as well as spray paint).

Other shipping methods include the following options, which you canchoose if you need a specific delivery time or you are charging to yourshipper account. Applicable shipping charges will be added to yourinvoice or applied to your shipper account.
•F edEx First Overnight®- first thing the next-business-day morning.
(Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on
destination ZIP code) For complete details, please visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Priority Overnight® - next-business-day morning.
(Next-business-day delivery by 10:30 a.m. to most U.S. addresses;
by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or
4:30 p.m. on Saturday). For complete details please visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Standard Overnight® - next-business-day afternoon.
(Next-business-day delivery by 3 p.m. to most U.S. addresses;
by 4:30 p.m. to rural areas). For complete details, please visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Custom Critical® - Direct, door-to-door, shipping in exclusiveuse vehicles, available to any address, at any time. Freight andSmall
Package options available. For complete details, please visit:
FedEx Shipping Options at http://bit.ly/fxusa
This option is only available for phoned-in orders and is notavailable for vendor-shipped items.
• FedEx Express Freight Services® - Time-definite delivery ofpalletized freight overnight or in 2 or 3 days. Shipments are rated
based on distance and billable weight, not on lanes. There are no
hidden charges and lift-gate service is complimentary. For complete
details, please visit :FedEx Express Freight at http://bit.ly/fxxfru
This option is only available for phoned-in orders and is notavailable for vendor-shipped items.
Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-4

Shipping Options - Continental U.S.
Insurance

Export Regulations

Because we ship FOB origination within the U.S, the risk of loss transfers
to you when we deliver the goods to the carrier. Insurance is available
at your expense to insure against loss or unusual damage (not currently
available for online orders). It is not included in the shipping charges.
Your Customer Service teamer can calculate the cost of insurance at thetime you place your order; the charges will be added to your invoice.
Additional insurance is not available for LTL shipments since maximum
liability under those companies easily covers the value of our products.

AutomationDirect ships/exports its products in accordance with U.S. law.
Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited forexport, please visit:

Freight Forwarders and Hand CarryIf you think your shipment is past due or incomplete, please consider
these items before you call to check on the order:

Please review the Freight Forwarders and Hand Carry policy on pageTAC-26 if you plan to use either of these delivery methods.

Tracking Shipments

Tracking numbers are available soon after we release your order fromour facility (tracking from vendor-shipped locations is not available
online). The order cannot be tracked until the carrier has initially scanned
the package at their facility (generally after 9 p.m. EST on shipment date).
To track your order online, log in at our Web site, choose “My Account”,
access the appropriate order and click the “Track It” button when available. Or, you can obtain your tracking number from your shipment
confirmation email (when this feature is enabled under “My Account Preferences/Email Options”) and check status on carrier Web site.

http://www.bis.doc.gov/complianceandenforcement/
liststocheck.htm

Concerns• Allow ample time for delivery. Some carriers schedule multipledeliveries . Track your order online (see instructions above).
• Check with your receiving department. Many times the receiving
department failed to deliver the package or notify the recipient.
• Check the package for any small items buried in packing.
• Please inspect all deliveries promptly. You must notify us within 48
hours of receipt with reported discrepancies or shortages.
• If you have received tracking information and have not received
your order within reasonable expected transit time, please contact
us immediately. Delays in reporting shipments not delivered by
the carrier can result in our inability to recover your order from thecarrier, and a replacement order would be at your expense. The
replacement order must ship to a business address requiring a signature or a carrier location for pick-up.
• If carrier tracking shows your shipment has been delivered but you
have not received it, you must contact us within 14 business daysof the published delivery date for FedEx shipments and 10 business days for UPS shipments. Otherwise, we will likely not be able
to recover your order from the carrier, and a replacement orderwould be at your expense. Replacement order must ship to a business address requiring a signature or a carrier location for pick-up..

Shipping & other Charges - Continental U.S.
Shipping charges are prepaid and added to invoice, or can be charged
to your company’s account number (UPS or FedEx only).
Free 2-day delivery* is available for orders $49 and over shipped within
the continental U.S., typically shipped via our choice of carrier; 2-day
delivery time does not apply for LTL shipping of heavy items/orders.
Shipping on orders under $49 are charged a flat $10 fee and areshipped via our 2-day delivery service (as a default; you may choose
alternate delivery services if needed, shipping charges adjusted accordingly). All other shipping services (such as expedited), are calculated
based on order weight. Check carriers’ Terms and Conditions forsurcharges that may apply.
Certain heavy/large orders or items must ship via LTL (truck). To determine
if an item requires LTL shipping, check the product listing on the Web site
for “freight” designation; LTL shipment may be assigned automaticallyfor a heavy order. You must have a loading dock to receive shipment, or

you must make other arrangements to unload shipment. Any additionalcharges incurred during delivery, such as residential or liftgate charges,
are your responsibility and will be invoiced back to you.
If your order is 100 lbs. or over, and does not contain any “LTL Only”
items, you will still receive free shipping if you choose to “opt in” topalletizing your order.

* Days to delivery are calculated based on regular businessdays and do not include weekends or holidays..

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TAC-5

Order/Shipment Processing - Continental U.S.
Orders for in-stock items can generally be shipped within one business
day if paid by credit card or approved credit. The chart below addresses
the carrier, product and shipping origination variations that can affectorder deadline/shipment schedule, particulary if requesting expedited
service. Customer will receive an Order Acknowledgement when theorder is entered for processing; a Shipping Acknowledgement will besent when the order is released for shipment.

To determine product availability and shipping options, the pricelist or Web store will indicate if an item is stocked at and shippedfrom Cumming, Georgia (no indication or “stock”), or is a lead-time(non-stock) or vendor-shipped item. There will also be an indication if
the product is an item that must be shipped via freight (LTL) due to weightor size.

Orders for in-stock items placed before 6 p.m. ET* on regularbusiness days will ship the same day whenselecting/receiving these Shipping methods:

Orders for in-stock items placed on regularbusiness days will ship the following business day whenselecting/receiving these Shipping methods:

Stock products from AutomationDirect’s Cumming, GA warehouses:

Stock products from AutomationDirect’s Cumming, GA warehouses:

GA Best way/Free (only available for orders shipping within Georgia)

Best way/Free (Delivery of 2 business days from placement of order)

GA Freight (only available for orders shipping within Georgia)

FedEx 2Day

FedEx First Overnight

FedEx Ground (continental U.S. only)

FedEx Priority Overnight.

UPS Ground (continental U.S. only)

FedEx Standard Overnight

FedEx Freight Priority/LTL

FedEx 1-Day Express Freight (must order by noon)

FedEx 2- or 3-Day Express Freight)* exceptions noted
Applicable Notes: 1, 2, 4, 5*, 6*

Applicable Notes: 1, 2, 3, 4Orders for items drop-shipped from
Vendor locations, placed on a regular business day:

Orders for in-stock items for pickup,
placed on a regular business day:

Stock products from drop-ship vendors:

Stock products from AutomationDirect’s Cumming, GA warehouses:

Small Package Orders Only - ship the same day if ordered by 4 p.m. ET

Customer Pickup (must be placed by 3 p.m. ET for same day pickup)

Items requiring LTL shipping - ship the next business day if ordered by 6 p.m. ET
Non-stock products from drop-ship vendors may have lead times up to 20
business days; order deadlines do not apply. See Web site for lead times onvendor-shipped Marathon or Leeson motors, and certain Hubbell-Wiegmann,
Attabox, Stahlin, Saginaw and Hammond enclosures.
Applicable Notes: 1, 2, 4
Additional Note: Vendor-shipped items cannot be picked up from ourCumming GA warehouse, nor can vendor-shipped items be picked up fromthe vendor’s warehouse. Items are shipped directly to thecustomer’s shipping address.

Notes on shipping and delivery
1.

2.

or stock items and orders with approved credit or paidFby credit card. All orders ship partial unless otherwise specified
We do not ship on Saturday, Sunday or national or company
holidays.

 ur shipment methods do not allow delivery to Post Office Box
Oaddresses in the U.S.

3.

 ustomer-selected UPS is only available if using customer’sCaccount number.

4.

 or freight (LTL) orders, customer must have fork lift and receiving
Fdock, or additional charges may be charged by freight service.

5.

 ertain engineered parts, such as cut-to-length aluminum rail, willC
not ship (or be available for pickup) until the following businessday.

6.	Cut-to-length cable orders must be placed by 4pm ET to ship same
day by these methods.

Courier Pickup (must be placed by 3 p.m. ET for same day pickup)
We require approximately 2 hours to process your order and have it
available for pickup.
Normal pickup hours are from 9:00 a.m. to 5:00 p.m. ET. Our offices close at 5:00 p.m.
If you receive this notice after closing time or on a non-business day, your order will
be ready for pickup at 9:00 a.m. ET the next business day. Pickups are not available on
weekends or holidays
Orders must be paid in advance, and must be picked up at the main entrance at either:
3505 Hutchinson Rd, Cumming, GA 30040 or
4555 Church Rd, Cumming, GA 30028
Please note the exact pickup address(es) will be included in your confirmation email andmay include both addresses.
Applicable Notes: 1, 5

Orders paid for by credit card or an established credit account in goodstanding will be processed without delay. New customers opening a credit
account should allow up to two business days to verify credit information.
If your credit card is declined for the order amount, your establishedaccount goes over your limit, or a payment is past due, your order may
be delayed. Please contact Accounting to resolve issues (770-889-7588,
9 a.m. to 6 p.m. ET, or ar@automationdirect.com).
•W e do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues• We do not ship orders COD; we do offer prepayment by several
methods.
• All shipments are subject to stock availability.
• Due to shipper restrictions, we cannot ship to P.O. boxes.

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Shipping Options - Canada
Shipping carriersAutomationDirect utilizes our choice of carrier for the default
shipping methods for all orders. All shipping charges are prepaid andadded to the invoice, or they can be charged to your company’s accountnumber. (Orders requesting the use of customer shipping accounts are
only accepted for shipment via FedEx.) For certain heavy orders, we use
LTL carriers. The LTL freight charges, where applicable, are added to yourinvoice. All items ship from USA warehouses.

Shipping methods•F edEx Internationl Economy (Brokered Shipping) - We use
FedEx services that allow us to reach most Canadian destinations
within 2 to 3 days transit time*. (If you are located outside themajor population areas, your delivery may take longer.) Shippingis free on orders over $49 (except for items required to ship LTL,
which always incur a charge).
*S ome LTL and vendor-shipped items have longer transit
times. Transit days are calculated based on regular businessdays and do not include weekends or holidays.
•B rokered LTL - Certain items and orders must ship out less-thantrailer load (LTL). Items shipping LTL from an AutomationDirect
warehouse or one of our vendor-shipped suppliers will be shipped
via FedEx Freight Priority. Any order with an LTL item will automatically be converted to ship out LTL. In order for items to ship separately from the LTL item, you must place separate orders. For any
LTL order, additional charges may apply for residential deliveries
as well as those needing a liftgate. The customer is responsible
for contacting the carrier prior to delivery to make arrangements
for time or day specific deliveries. The customer will also assume
responsibility of any additional charges on redelivery of shipments
where FedEx attempts delivery and delivery cannot be made due
to consignee. For transit times from our Cumming, GA location,
visit:FedEx Transit Time Map. at http://bit.ly/fxtrmap

Other shipping methods include the following options, which you canchoose if you need a specific delivery time or you are charging to yourshipper account. Applicable shipping charges will be added to yourinvoice or applied to your shipper account.

•F edEx Custom Critical® - Direct, door-to-door, shipping in exclusiveuse vehicles, available to any address, at any time. For complete
details, visit:
FedEx International Freight at http://bit.ly/fxinf
This option is only available for phoned-in orders and is not available for vendor-shipped items.
•F edEx Freight Priority® - All shipments leaving the Cumming, GA
locations that are shipping freight will be shipped out as Priority.
In addition customers may choose to add an A.M Delivery to freight
for an additional charge. (Early delivery by 10:30 a.m. on thestandard delivery date and is backed by a Money-Back Guarantee.)This service is only offered to select zip codes and to addresses
that
do not require liftgate service. To determine if your zip code isvalid
and for complete details visit:
FedEx Transit Time Map at http://bit.ly/fxtrmap for transit times
FedEx Zip Code Check at http://bit.ly/fxzip for available zip codes
FedEx Freight at http://bit.ly/fxusf for freight detailsWe do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues.
We do not ship orders COD; however, we do offer prepayment
by various methods.
We do not ship on Saturday, Sunday or national or company
holidays.
ATTN: Most items can be shipped to most addresses via most shipping options, however certain restrictions may apply which include:
Vendor-shipped Items: Limited shipping options available
Large/Heavy/Oversized Items: LTL Only items are not available to all
locations and may not always be included in free shipping options.
Carrier restrictions apply and limited shipping options available.
Zip Code: Extended service areas, extreme rural areas and limitedaccess areas may incur Carrier Restrictions and shipping limitations.
Dangerous Goods: Carrier and government restrictions may applyand (includes, but not limited to Lithium Batteries and/or products
containing lithium batteries as well as spray paint).

•F edEx International First®- Door-to-door, customs-cleared service.
Get delivery by 10 a.m. in 1 business day. For complete details,
visit:FedEx International Freight at http://bit.ly/fxinf
This option is only available for phoned-in orders and is not available for vendor-shipped items•F edEx International Next Flight® - Within hours between major
cities worldwide, 24 hours a day, depending on flight availability;
door-to-door, customs-cleared service. For complete details, visit:
FedEx International Freight at http://bit.ly/fxinf
This option is only available for phoned-in orders and is not available for vendor-shipped items.
•F edEx International Priority® - 1, 2 or 3 business days (time-definite
delivery typically in 1, 2 or 3 business days. Door-to-door, customscleared service.) Saturday delivery available (only in certain areas
and to commercial addresses only; requires selection of overnight
service and can only be selected between 6 p.m. Thursday and 6
p.m. Friday.) For complete details, visit:
FedEx International Freight at http://bit.ly/fxinf•F edEx International Economy® - Time-definite delivery typicallyin
2 to 5 business days; door-to-door, customs-cleared service.
For complete details, visit :FedEx International Freight at http://bit.ly/fxinf

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-7

Shipping Options - Canada
Insurance

Insurance is available at your expense to insure against loss or unusual
damage (not currently available for online orders). It is not automatically
included in the shipping charges. Your Customer Support representative
can calculate the cost of insurance at the time you place your order. If you
choose to purchase insurance, the charges will be added to your invoice.
Additional insurance is not available for LTL shipments since maximum
liability under those companies easily covers the value of our products.
Insurance option is not available online; this request must be called in.

Tracking Shipments
Tracking numbers are generated and available soon after we release
your order from our facility (tracking from vendor-shipped locations is notavailable online). The order cannot be tracked until the carrier has initiallyscanned the package at their facility (generally after 9 p.m. EST on shipment date). You may track your order online using our shipment tracking
feature. To track your order online, log in on our Web site, choose “My
Account”, access the appropriate order and click the “Track It” button
when available. Or, you can obtain your tracking number from your shipment confirmation email (when this feature is enabled under “My Account- Preferences/Email Options”) and check status on carrier Web site.

Export Regulations
AutomationDirect ships/exports its products in accordance with U.S. law.
Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited forexport, please visit:

Concerns
If you think your shipment is past due or incomplete, please consider
these items before you call to check on the order:• Allow ample time for delivery. Some carriers schedule multipledeliveries . Track your order online (see instructions above).
• For shipments to Canada, timely delivery cannot be guaranteed asthey can be delayed in customs.
•Check with your receiving department. Many times the receiving
department failed to deliver the package or notify the recipient.
• Check the package for any small items. They can easily get buriedin packing material.
• Please inspect all deliveries promptly. You must notify us within 48
hours of receipt with reported discrepancies or shortages.
• If you have received tracking information and have not received
your order within reasonable expected transit time, please contact
us immediately. Delays in reporting shipments not delivered by
the carrier can result in our inability to recover your order from thecarrier, and a replacement order would be at your expense. The
replacement order must ship to a business address requiring a signature or a carrier location for pick-up.
• If carrier tracking results show that your package has been delivered but you have not received your shipment, you must contact
us within 14 business days of the published delivery date for FedEx
shipments. Otherwise, we will likely not be able to recover yourorder from the carrier, and a replacement order would be at yourexpense. The replacement order must ship to a business address
requiring a signature or a carrier location for pick-up..

http://www.bis.doc.gov/complianceandenforcement/
liststocheck.htm

Freight Forwarders and Hand Carry
Please review the Freight Forwarders and Hand Carry policy on pageTAC-26 if you plan to use either of these delivery methods.

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TAC-8

Shipping and other Charges - Canada
Shipping charges are prepaid and added to the invoice, or they can be
charged to your company’s account number (FedEx accounts only).
Free shipping is available for orders totaling $49 U.S. and over (shipped
via our choice of carrier, typically air service), except for items or ordersthat may require LTL shipping.
All other shipping charges (such as expedited and LTL), and shipping onorders under $49, are calculated based on order weight.
Certain heavy/large orders/items must ship LTL (truck). You must havea loading dock to receive shipment, or make other arrangements tounload shipment. Any additional charges incurred during delivery, such as
residential or liftgate charges, are your responsibility and will be invoicedback to you. To determine if an item requires LTL shipping, check the
product listing on the Web site for “freight” designation; LTL shipment
may be assigned automatically for a heavy order.
Heavy/large items requiring LTL transit always incur shipping charges,
however, their value is used to calculate if an order is $49 or over total.
If an order is placed that has an LTL Only (freight) item on it, the entire
order may ship via LTL. This applies to groups of items on an order thatwill be shipped from vendor-shipped locations as well. If you wish to haveyour entire order shipped LTL (“palletized”), only the weight of the “LTL
Only” items will be used to calculate the freight costs. If your order is
100 lbs. or over, and does not contain any “LTL Only” items, you will still
receive free shipping.
AutomationDirect will broker all LTL shipments to Canada. Use theCanada Flat Rate Table on this page to determine brokered LTL shipping
charges. When using the Canada Flat Rate Table, only the weight of the”LTL Only” items are used to calculate the shipping charges. Any orderthat is shipped directly into Canada using the Canada Flat Rate Table will
be brokered by AutomationDirect.
LTL Brokerage Fee Breakdown/Notes• Any order shipping as freight or that contains an “LTL Only” item,
must be brokered by AutomationDirect in order to be shipped
directly to a Canadian address. Any customer wishing to use theirown broker must provide a valid address within the Continental
U.S.
to ship to. Failure to do so could result in a delay in your order
being
processed. This includes vendor-shipped items as well.
• Any order with “LTL Only” items shipping from multiple locations
will incur an additional $50 brokerage fee.
• Any order with “LTL Only” items shipping from multiple locations
will have the total weight of these items used to calculate theshipping costs based on the Flat Rate Table, if AutomationDirect
is being used as the Broker.

Canada LTL Flat Rate Shipping Charges
Shipping Weight

Flat Rate Shipping Charge

0 to 300 lbs.

$200 U.S.

301 to 600 lbs.

$300 U.S.

601 to 900 lbs.

$400 U.S.

901 to 1,300 lbs.

$600 U.S.

1,301 to 2,000 lbs.

$800 U.S.

2,001 to 3,000 lbs.

$1,100 U.S.

3,001 to 3,499 lbs.

$1,300 U.S.

3,500 to 5,000 lbs.

$1,500 U.S.

5,001 lbs. and overCall Sales for quote

Note: Charge includes brokerage fees

Other shipping methods/charges
For orders shipped via FedEx service, any applicable shipping charges
include brokerage fees.
If the order must ship in multiple shipments because of back orders, any
applicable brokerage fee will be added to the first shipment invoiced;
applicable duties, taxes and shipping charges will be added to invoices
for each shipment (no additional brokerage fees).
For Canadian orders that are not or cannot be brokered through AutomationDirect, including vendor-shipped items from any location otherthan our Cumming, GA warehouse, you must make arrangements withyour own broker regarding these items. Also, if you wish to bill yourown account number or use your own broker, you should not select the
AutomationDirect brokered option. Canadian customers are responsible
for all duties, brokerage and applicable country taxes if the broker is
specified by the customer.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-9

Shipping Terms - Canada
Canada Shipping Terms
If order is placed using one of the brokerage service offered by
AutomationDirect, orders will be shipped FCA Buyer’s premises. Buyer
shall have no liability for delays, damage, or delivery failures occurring after the product is delivered to the carrier. Seller is soley liable fordemurrage charges assed at the destination. Product shortages andvisibly damaged or defective products must be reported to Seller within
48 hours of delivery. Buyer may not withhold payment on uncontested
product deliveries. This includes vendor-shipped items.
If orders are shipped non-brokered, then the shipment will be sent
FCA Seller’s premises. AutomationDirect shall have no liability for delays,
damage, or delivery failures occurring after the product is delivered tothe carrier. Buyer is solely liable for demurrage charges assessed at thedestination, along with brokerage, duties and taxes.
Product shortages and visibly damaged or defective products must bereported to Seller within 48 hours of delivery. Buyer may not withhold
payment on uncontested product deliveries. This includes vendor-shipped
items.

Non-brokered Options
If you do not choose one of our brokered options then we,
AutomationDirect, will not charge duties and taxes and you or the recipient will be the importer of record and must comply with all laws andregulations of the destination country. It will be your responsibility as theimporter of record to make sure that the products you have ordered areimported lawfully and that all destination country Customs regulations arefollowed. In addition when exporting from the United States products,
technologies or software that you have purchased from AutomationDirect
must be done in accordance with the Export Administration Regulations.
Diversion contrary to U.S. law is prohibited. Orders shipped outside of
the United States may be subject to import taxes, customs duties andfees charged by the destination country. The recipient of an international shipment may be subject to such, customs duties, import taxes,
and fees, which are charged once a shipment reaches the recipient’s
country. Additional charges for customs clearance, brokerage fees, mustbe accepted by the recipient. We have no control over these charges
and cannot predict what they may be. Customs policies vary widely fromcountry to country; for additional information you should contact your local
customs office. When customs clearance procedures are required, it can causedelays beyond our original delivery estimates.

Brokered Options
AutomationDirect.com, Inc. offers customers customs, duties and taxes
estimation during checkout and customs clearance on your behalf forcertain eligible items.
When eligible products are shipped from AutomationDirect.com, Inc.,
using one of our brokered options, an estimate of the duties and taxes
will be charged on the items in your order for shipments to countries
outside of the U.S. With your authorization, these funds are used by the
carrier or another agent to pay the duties and taxes on your behalf, or
the recipient’s behalf to the appropriate authorities of the destination
country. The payment of customs, duties and taxes is the responsibilityof the importer and is charged based on the laws of the country into
which the products are being shipped. The estimation of the duties andtaxes provided is not an actual calculation and could change at any
point. Customs regulations and tax rates applicable to certain goods
may change between the date the taxes and duties were estimated andthe applicable taxes and duties on the date of import into the destination

country. The duty or tax rate is often determined by the classification of agood, which can vary by country and region.
If the actual duties and taxes paid by the carrier, on behalf of the recipient to the customs and tax authorities of the destination country, arehigher than the duties and taxes originally estimated and collected byus, AutomationDirect.com, Inc., on your behalf, you will receive an
email notification confirming the amount still owed as well as an invoice
showing the amount still owed. We will collect these additional charges
using the same payment method that was used on the original order.
This process could take up to 90 days from shipment date.
If the actual duties and taxes paid by the carrier on behalf of the recipient to the customs and tax authorities of the destination country are lessthan the estimated duties and taxes collected by us, Automationdirect.
com, Inc., on your behalf, you will be automatically refunded the difference. The refund will be given using the same payment method you
used for the order. In addition, you will also receive an email notification
confirming the amount of the refund. This process could take up to 90
days from the shipment date as well.

Customs, Brokerage, Duties and Taxes for Brokered
Shipments
With respect to each item for which duties and taxes have been estimated, you authorize us, AutomationDirect to designate a Customs
Broker to act as the agent on your shipment with the relevant customs
and tax authorities in the destination country, to clear your merchandise
through the customs as well as to process and pay the duties and taxes
for the ordered items.
The pre-calculated duties and taxes provided at checkout on the webstore
or by one of our Sales Associates merely represents an estimation of theactual duties and taxes that will be charged on the items in your orderfor shipment to countries outside of the U.S. By placing your order, youagree to allow AutomationDirect.com, Inc. to collect the estimated duties
and taxes for the applicable items in your order. This will be used, on
your behalf, to cover the duties and taxes that the designated broker
has paid on your behalf to the appropriate authorities of the destination
country.
You further agree that the designated broker may disclose to
AutomationDirect.com, Inc. the amount of actual duties and taxes
charged on the item(s) you have purchased. In the event that theestimated duties and taxes exceed the actual duties and taxes paid,
AutomationDirect will refund the difference to you. In the event that theestimated duties and taxes is less than what is collected by the destination country customs authorities then AutomationDirect will send you an
invoice for the additional amount owed and will use the same payment
method chosen during checkout to collect the additional amount owed.
In the case of purchases made on behalf of another recipient, you also
agree to authorize AutomationDirect.com, Inc. to act on behalf of therecipient designated in your order.
To obtain details regarding the actual duties and taxes paid, or to obtain
documentation or receipts in connection with customs clearance, you
may contact us at :TrafficCoordinator@automationdirect.com.
These terms and conditions are in addition to the standard Conditions of
Use of the AutomationDirect Web site.
Please note that any order that is crossing borders and/or going internationally is subject to opening and inspection by customs and/or postal
authorities. We cannot prevent or stop this from happening and haveno control over when customs or postal authorities decide to open andTerms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-10Shipping Terms - Canada
inspect shipments. If your shipment is chosen to be inspected this could
cause delays in our original delivery estimates.
Please also note that we are required to provide certain order, shipment, and product information, such as titles, to customs and/or postal
authorities upon request, and such information will be communicatedby the broker in order to facilitate customs clearance and comply withlocal laws.

International Returns
Please note that the above terms also apply to the shipment of any
replacement product that might be shipped if there is a problem with theoriginal shipment. If you return a product to us, you will be the exporterfrom the original shipping destination responsible for compliance withall export laws of that country. Title and risk of loss transfer to us uponreceipt. To ensure that your shipment and your return is not held up in
Customs please verify that the Commercial Invoice provided to you by
our Returns Department accompanies the shipment returning back to
AutomationDirect.com, Inc. Failure to do so could result in non-compliance with Customs Regulations, as well as increased fees and delays
as a result. Should you require additional assistance with this processplease contact our returns department ragroup@automationdirect.com.
If the order is a replacement item, or free of charge item, the package
is marked as so, but the cost of the item is still stated per U.S. Customs
requirements.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-11

Order/Shipment Processing - Canada
Orders for in-stock items can generally be shipped within one business
day if paid by credit card or approved credit. The chart below addresses
the carrier, product and shipping origination variations that can affectorder deadline/shipment schedule, particulary if requesting expedited
service. Customer will receive an Order Acknowledgement when theorder is entered for processing; a Shipping Acknowledgement will besent when the order is released for shipment.

To determine product availability and shipping options, the pricelist or Web store will indicate if an item is stocked at and shippedfrom Cumming, Georgia (no indication or “stock”), or is a lead-time(non-stock) or vendor-shipped item. There will also be an indication if
the product is an item that must be shipped via freight (LTL) due to weightor size.

Orders for in-stock items placed before 6 p.m. ET* on regularbusiness days will ship the same day whenselecting/receiving these Shipping methods:

Orders for in-stock items placed on regularbusiness days will ship the following business day whenselecting/receiving these Shipping methods:

Stock products from AutomationDirect’s Cumming, GA warehouses:

Stock products from AutomationDirect’s Cumming, GA warehouses:

FedEx International Priority

FedEx International Economy

FedEx International Economy (free shipping option only)

FedEx Freight Priority/LTL* exceptions noted
Applicable Notes: 1, 2, 3, 4, 5*, 6*

Applicable Notes: 1, 2, 3, 4Orders for items drop-shipped from
Vendor locations, placed on a regular business day:
Stock products from drop-ship vendors:

Small Package Orders Only - ship the same day if ordered by 4 p.m. ET
Items requiring LTL shipping - ship the next business day if ordered by 6 p.m. ET
Non-stock products from drop-ship vendors may have lead times up to 20
business days; order deadlines do not apply. See Web site for lead times onvendor-shipped Marathon or Leeson motors, and certain Hubbell-Wiegmann,
Attabox, Stahlin, Saginaw and Hammond enclosures.
Applicable Notes: 1, 2, 4
Additional Note: Vendor-shipped items cannot be picked up from ourCumming GA warehouse, nor can vendor-shipped items be picked up fromthe vendor’s warehouse. Items are shipped directly to thecustomer’s shipping address.

Notes on shipping and delivery1.

or stock items and orders with approved credit or paidFby credit card. All orders ship partial unless otherwise specified
We do not ship on Saturday, Sunday or national or company
holidays.

2.

 ur shipment methods do not allow delivery to Post Office Box
Oaddresses.

3.

UPS shipping methods are not available to Canada.

4.

 or freight (LTL) orders, customer must have fork lift and receiving
Fdock, or additional charges may be charged by freight service.

5.

 ertain engineered parts, such as cut-to-length aluminum rail, willC
not ship (or be available for pickup) until the following businessday.

6.	Cut-to-length cable orders must be placed by 4pm ET to ship same
day by these methods.

Orders paid for by credit card or an established credit account in goodstanding will be processed without delay. New customers opening a credit
account should allow up to two business days to verify credit information.
If your credit card is declined for the order amount, your establishedaccount goes over your limit, or a payment is past due, your order may
be delayed. Please contact Accounting to resolve issues (770-889-7588,
9 a.m. to 6 p.m. ET, or ar@automationdirect.com).
•W e do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues• We do not ship orders COD; we do offer prepayment by several
methods.
• All shipments are subject to stock availability.
• Due to shipper restrictions, we cannot ship to P.O. boxes.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-12

Shipping Options - Hawaii and Alaska
Shipping carriersAutomationDirect uses our choice of carrier for the default
shipping methods for all orders. All shipping charges are prepaid andadded to the invoice, or they can be charged to your company’s accountnumber. (Orders requesting use of customer shipping accounts are only
accepted for shipment via FedEx.) For certain heavy orders, we use LTL
carriers. LTL freight charges, where applicable, are added to the invoice.
All items ship from USA warehouses.

Shipping methods•B est Way (2-day delivery) * - We use a mix of FedEx services
that allow us to make delivery within 2 business days, for in-stock
items. This method is free on orders over $49 (except for items/
orders shipping LTL, which always incurs a charge).
* Days to delivery are calculated based on regular businessdays and do not include weekends or holidays. Some LTL andvendor-shipped items have longer transit times and/or may
not qualify for 2-day or free delivery.
•L TL - Certain items and orders must ship out less-than-trailer load
(LTL). Items shipping LTL directly from an AutomationDirect warehouse or from one of our vendor-shipped suppliers will be shipped
via FedEx Freight Priority. Any order with an LTL item will automatically be converted to ship out LTL. In order for items to ship
separately from the LTL item, you must place separate orders. For
any LTL order, additional charges may apply for residential deliveries as well as those needing a liftgate. The customer is responsible
for contacting the carrier prior to delivery to make arrangements
for time or day specific deliveries. The customer will also assume
responsibility of any additional charges on redelivery of shipments
where FedEx attempts delivery and delivery cannot be made due
to consignee. For transit times from our Cumming, GA location,
visit:FedEx Transit Time Map. at http://bit.ly/fxtrmap• • F
 edEx Freight Priority® - All shipments leaving the Cumming, GA
locations that are shipping freight will be shipped out as Priority.
For complete details visit:
FedEx Transit Time Map at http://bit.ly/fxtrmap for transit
times
FedEx Zip Code Check at http://bit.ly/fxzip for available zip
codes
FedEx Freight at http://bit.ly/fxusf for freight details* We do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues.
We do not ship orders COD; however, we do offer prepayment
by various methods.
We do not ship on Saturday, Sunday or national or company
holidays.
ATTN: Most items can be shipped to most addresses via most shipping options, however certain restrictions may apply which include:
Vendor-Shipped Items: Limited shipping options available
Large/Heavy/Oversized Items: LTL Only items are not available to all
locations and may not always be included in free shipping options.
Carrier restrictions apply and limited shipping options available.
Zip Code: Extended service areas, extreme rural areas and limitedaccess areas may incur Carrier Restrictions and shipping limitations.
Dangerous Goods: Carrier and government restrictions may apply;
certain items may noy be available to ship (includes, but not limited
to Lithium Batteries and/or products containing lithium batteries aswell as spray paint).

“LTL only” items shipping to Alaska or Hawaii will always incur ashipping charge. Quotes can be obtained through the web or via
phone..
Other shipping methods include the following options, which you canchoose if you need a specific delivery time or you are charging to yourshipper account. Applicable shipping charges will be added to yourinvoice or applied to your shipper account.
•F edEx First Overnight®- first thing the next-business-day morning.
(Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on
destination ZIP code) For complete details, visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Priority Overnight® - next-business-day morning.
(Next-business-day delivery by 10:30 a.m. to most U.S. addresses;
by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or
4:30 p.m. on Saturday). For complete details visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Standard Overnight® - next-business-day afternoon.
(Next-business-day delivery by 3 p.m. to most U.S. addresses;
by 4:30 p.m. to rural areas). For complete details, visit:
FedEx Shipping Options at http://bit.ly/fxusa•F edEx Custom Critical® - Direct, door-to-door, shipping in
exclusive-use vehicles, available to any address, at any time.
Freight and Small Package options available. For complete details,
visit:FedEx Shipping Options at http://bit.ly/fxusa
This option is only available for phoned-in orders and is not available for vendor-shipped items.
• FedEx Express Freight Services® - Time-definite delivery ofpalletized freight overnight or in 2 or 3 days. Shipments are rated
based on distance and billable weight, not on lanes. No hidden
charges; lift-gate service is complimentary. Forcomplete details,
visit :FedEx Express FreightThis option is only available for phoned-in orders and is notavilable for vendor-shipped items.
Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-13

Shipping Options - Hawaii and Alaska
Insurance

Export Regulations

Because we ship FOB origination within the U.S, the risk of loss transfers
to you when we deliver the goods to the carrier. Insurance is available
at your expense to insure against loss or unusual damage (not currently
available for online orders; must be called in). It is not automatically
included in the shipping charges. Your Sales agent can calculate the costof insurance when you place your order. If you choose to purchase insurance, the charges will be added to your invoice. Additional insurance
is not available for LTL shipments since maximum liability under thosecompanies easily covers the value of our products.

AutomationDirect ships/exports its products in accordance with U.S. law.
Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited forexport, please visit:

Tracking Shipments

Tracking numbers are generated and available soon after we process
your order from our facility (tracking from vendor-shippedlocations is notavailable online). The order cannot be tracked until the carrier has initiallyscanned the package at their facility (generally after 9 p.m. EST on shipment date). You may track your order online using our shipment tracking
feature. To track your order online, log in on our Web site, choose “My
Account”, choose the appropriate order and click the “Track It” button
when available. Or, you can obtain your tracking number from your shipment confirmation email (when this feature is enabled under “My Account- Preferences/Email Options”) and check status on carrier Web site.

Freight Forwarders and Hand Carry
Please review the Freight Forwarders and Hand Carry policy on pageTAC-26 if you plan to use either of these delivery methods.

http://www.bis.doc.gov/complianceandenforcement/
liststocheck.htm

Concerns

If you think your shipment is past due or incomplete, please consider
these items before you call to check on the order:• Allow ample time for delivery. Some carriers schedule multipledeliveries. Track your order online (see instructions above).
• Check with your receiving department. Many times the receiving
department failed to deliver the package or notify the recipient.
• Check the package for any small items. They can easily get buriedin packing material.
• Please inspect all deliveries promptly. You must notify us within 48
hours of receipt with reported discrepancies or shortages.
• If you have received tracking information and have not received
your order within reasonable expected transit time, please contact
us immediately. Delays in reporting shipments not delivered by
the carrier can result in our inability to recover your order from thecarrier, and a replacement order would be at your expense. The
replacement order must ship to a business address requiring a signature or a carrier location for pick-up.
• If carrier tracking results show that your package has been delivered but you have not received your shipment, you must contact
us within 14 business days of the published delivery date for FedEx
shipments and 10 business days of the published delivery date for
UPS shipments. Otherwise, we will likely not be able to recover
your order from the carrier, and a replacement order would be atyour expense. The replacement order must ship to a business address requiring a signature or a carrier location for pick-up..

Shipping and other Charges - Hawaii / Alaska
Shipping charges are prepaid and added to the invoice, or they can be
charged to your company’s account number (FedEx accounts only).
Free 2-day delivery* is available for orders $49 and over shipped to
Alaska and Hawaii, which are typically shipped via our choice of carrier;
2-day/free delivery does not apply for LTL shipping of heavy items/
orders.
All other shipping charges (such as expedited and LTL), and shipping onorders under $49, are calculated based on order weight.
Certain heavy orders or items must ship via LTL (truck). To determine if an item requires LTL shipping, check the product listing on
the Web site for “freight” designation. You must have a loading dockto receive shipment, or you must make other arrangements to unload
shipment. Any additional charges incurred during delivery are yourresponsibility and will be invoiced back to you.

“LTL only” items shipping to Alaska and Hawaii will always incur ashipping charge. For your order to be processed, you must call our
Customer Support department to receive an accurate shipping quote. If
you wish to have your entire order shipped LTL (“palletized”), the entire
shipping weight will be used to calculate shipping charges (forgoing freeshipping of lightweight items/orders). (Opt-in palletizing is only available
for orders shipped from our Cumming, GA warehouse.

* Days to delivery are calculated based on regular businessdays and do not include weekends or holidays...

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-14

Order/Shipment Processing - Hawaii / Alaska
Orders for in-stock items can generally be shipped within one business
day if paid by credit card or approved credit. The chart below addresses
the carrier, product and shipping origination variations that can affectorder deadline/shipment schedule, particulary if requesting expedited
service. Customer will receive an Order Acknowledgement when theorder is entered for processing; a Shipping Acknowledgement will besent when the order is released for shipment.

To determine product availability and shipping options, the pricelist or Web store will indicate if an item is stocked at and shippedfrom Cumming, Georgia (no indication or “stock”), or is a lead-time(non-stock) or vendor-shipped item. There will also be an indication if
the product is an item that must be shipped via freight (LTL) due to weightor size.

Orders for in-stock items placed before 6 p.m. ET* on regularbusiness days will ship the same day whenselecting/receiving these Shipping methods:

Orders for in-stock items placed on regularbusiness days will ship the following business day whenselecting/receiving these Shipping methods:

Stock products from AutomationDirect’s Cumming, GA warehouses:

Stock products from AutomationDirect’s Cumming, GA warehouses:

FedEx First OvernightBest way/Free (Delivery of 2 business days from placement of order)

FedEx Priority Overnight.

FedEx 2Day

FedEx Standard Overnight

FedEx Freight Priority/LTL* exceptions noted
Applicable Notes: 1, 2, 3, 4, 5*, 6*

Applicable Notes: 1, 2, 3, 4Orders for items drop-shipped from
Vendor locations, placed on a regular business day:
Stock products from drop-ship vendors:

Small Package Orders Only - ship the same day if ordered by 4 p.m. ET
Items requiring LTL shipping - ship the next business day if ordered by 6 p.m. ET
Non-stock products from drop-ship vendors may have lead times up to 20
business days; order deadlines do not apply. See Web site for lead times onvendor-shipped Marathon or Leeson motors, and certain Hubbell-Wiegmann,
Attabox, Stahlin, Saginaw and Hammond enclosures.
Applicable Notes: 1, 2, 4
Additional Note: Vendor-shipped items cannot be picked up from ourCumming GA warehouse, nor can vendor-shipped items be picked up fromthe vendor’s warehouse. Items are shipped directly to thecustomer’s shipping address.

Notes on shipping and delivery
1.

2.

or stock items and orders with approved credit or paidFby credit card. All orders ship partial unless otherwise specified
We do not ship on Saturday, Sunday or national or company
holidays.

 ur shipment methods do not allow delivery to Post Office Box
Oaddresses in the U.S.

3.

UPS shipping methods are not available to Alaska or Hawaii.

4.

 or freight (LTL) orders, customer must have fork lift and receiving
Fdock, or additional charges may be charged by freight service.

5.

 ertain engineered parts, such as cut-to-length aluminum rail, willC
not ship (or be available for pickup) until the following businessday.

6.	Cut-to-length cable orders must be placed by 4pm ET to ship same
day by these methods.

Orders paid for by credit card or an established credit account in goodstanding will be processed without delay. New customers opening a credit
account should allow up to two business days to verify credit information.
If your credit card is declined for the order amount, your establishedaccount goes over your limit, or a payment is past due, your order may
be delayed. Please contact Accounting to resolve issues (770-889-7588,
9 a.m. to 6 p.m. ET, or ar@automationdirect.com).
•W e do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues• We do not ship orders COD; we do offer prepayment by several
methods.
• All shipments are subject to stock availability.
• Due to shipper restrictions, we cannot ship to P.O. boxes.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-15

Shipping Options - Puerto Rico
Shipping carriersAutomationDirect utilizes our choice of carrier for the default
shipping methods for all orders. All shipping charges are prepaid andadded to the invoice, or they can be charged to your company’s accountnumber. (Orders requesting the use of customer shipping accounts are
only accepted for shipments via FedEx.) For certain heavy orders, we use
LTL carriers. The LTL freight charges, where applicable, are added to yourinvoice. All items ship from USA warehouses.

Shipping methods• FedEx International Economy (delivery time depends on where
you live in relationship to our Cumming, GA locations; or, for vendor-shipped items, their point of origin). This is our free shipping
option for orders over $49.
•L
 TL - Certain items and orders must ship out less-than-trailer load
(LTL). Items shipping LTL directly from an AutomationDirect warehouse or from one of our vendor-shipped suppliers will be shipped
via FedEx Freight Priority. (Marathon or Leeson motors may shipout through other carriers.) For complete details, please visit:
FedEx International Freight at http://bit.ly/fxinf“LTL only” items shipping to Puerto Rico will always incur ashipping charge. Quotes can be obtained through the web or via
phone.

Other shipping methods include the following options, which you canchoose if you need a specific delivery time or you are charging to yourshipper account. Applicable shipping charges will be added to yourinvoice or applied to your shipper account.
•F edEx International Priority® - 1, 2 or 3 business days (time-definite
delivery typically in 1, 2 or 3 business days. Door-to-door, customscleared service.) Saturday delivery available (only in certain areas
and to commercial addresses only; requires selection of overnight
service and can only be selected between 6 p.m. Thursday and 6
p.m. Friday.) For complete details, visit:
FedEx International Freight at http://bit.ly/fxinfF edEx Freight Priority® - All shipments leaving the Cumming, GA
location that are shipping freight will be shipped out as Priority.
In addition customers may choose to add an A.M Delivery to freight
for an additional charge. (Early delivery by 10:30 a.m. on thestandard delivery date and is backed by a Money-Back Guarantee.)This service is only offered to select zip codes. To determine if
your zip code is valid and for complete details please visit:
FedEx Transit Time Map at http://bit.ly/fxtrmap for transit times
FedEx Zip Code Check at http://bit.ly/fxzip for available zip codes
FedEx Freight at http://bit.ly/fxusf for freight details

ATTN: Most items can be shipped to most addresses via most shipping options, however certain restrictions may apply which include:
Vendor-Shipped Items: Limited shipping options available
Large/Heavy/Oversized Items: LTL Only items are not available to all
locations and may not always be included in free shipping options.
Carrier restrictions apply and limited shipping options available.
Zip Code : Extended service areas, extreme rural areas and limitedaccess areas may incur Carrier Restrictions and shipping limitations.
Dangerous Goods : Carrier and government restrictions may apply
and certain items may not be available to ship (includes, but notlimited to Lithium Batteries and/or products containing lithium batteries as well as spray paint).

Insurance
Because we ship FOB origination within the U.S, the risk of loss transfers to you when we deliver the goods to the carrier. Insurance is available at your expense to insure against loss or unusual damage (notcurrently available for online orders). It is not automatically included in
the shipping charges. Your Sales Representative can calculate the costof insurance at the time you place your order. If you choose to purchaseinsurance, the charges will be added to your invoice. Additional insurance is not available for LTL shipments since maximum liability underthose companies easily covers the value of our products. Insurance
option is not available online; this request must be called in.

Tracking Shipments
Tracking numbers are generated and available soon after we process
your order from our facility (tracking from vendor-shipped locations is
not available online). The order cannot be tracked until the carrier has
initially scanned the package at their facility (generally after 9 p.m. ESTon shipment date). You may track your order online using our shipment
tracking feature. To track your order online, log in on our Web site,
choose “My Account”, choose the appropriate order and click the “TrackIt” button when available. Or, you can obtain your tracking number fromyour shipment confirmation email (when this feature is enabled under“My Account - Preferences/Email Options”) and check status on carrier
Web site.

We do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues.
We do not ship orders COD; we do offer prepayment by various
methods.
We do not ship on Saturday, Sunday or national or company
holidays.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-16

Shipping Options - Puerto Rico
Concerns

Export Regulations

If you think your shipment is past due or incomplete, please consider
these items before you call to check on the order:

AutomationDirect ships/exports its products in accordance with U.S. law.
Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited forexport, please visit:•	Allow ample time for delivery. Some carriers schedule multipledeliveries . Track your order online (see instructions above).
•	Check with your receiving department. Many times the receiving
department failed to deliver the package or notify the recipient.
•	Check the package for any small items. They can easily get buriedin packing material.
•	Please inspect all deliveries promptly. You must notify us within
48 hours of receipt with reported discrepancies or shortages.
• If you have received tracking information and have not received
your order within reasonable expected transit time, please contact
us immediately. Delays in reporting shipments not delivered by
the carrier can result in our inability to recover your order from thecarrier, and a replacement order would be at your expense. The
replacement order must ship to a business address requiring a signature or a carrier location for pick-up.
• If carrier tracking results show that your package has been delivered but you have not received your shipment, you must contact
us within 14 business days of the published delivery date for FedEx
shipments and 10 business days of the published delivery date for
UPS shipments. Otherwise, we will likely not be able to recover
your order from the carrier, and a replacement order would be atyour expense. The replacement order must ship to a business address requiring a signature or a carrier location for pick-up..

http://www.bis.doc.gov/complianceandenforcement/
liststocheck.htm

Freight Forwarders and Hand Carry
Please review the Freight Forwarders and Hand Carry policy on pageTAC-26 if you plan to use either of these delivery methods.

Shipping and other Charges - Puerto Rico
Shipping charges are prepaid and added to the invoice, or they can be
charged to your company’s account number (FedEx accounts only).
Free International Economy shipping is available for orders $49 andover shipped to Puerto Rico (except LTL and vendor-shipped orders),
which are typically shipped via our choice of carrier.
All other shipping charges (such as expedited and LTL), and shipping onorders under $49, are calculated based on order weight.
Certain heavy/large orders or items must ship via LTL (truck). To determine if an item requires LTL shipping, check the product listing on
the Web site for “freight” designation. You must have a loading dockto receive shipment, or you must make other arrangements to unload
shipment. Any additional charges incurred during delivery are yourresponsibility and will be invoiced back to you.
“LTL only” items shipping to Puerto Rico will always incur an LTL
shipping charge. For your order to be processed, you must call our
Customer Support department to receive an accurate shipping quote. If
you wish to have your entire order shipped LTL (“palletized”), the entire
shipping weight will be used to calculate shipping charges (forgoing freeshipping of lightweight items/orders). (Opt-in palletizing is only available
for orders shipped from our Cumming, GA warehouse.)

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-17

Order/Shipment Processing - Puerto Rico
Orders for in-stock items can generally be shipped within one business
day if paid by credit card or approved credit. The chart below addresses
the carrier, product and shipping origination variations that can affectorder deadline/shipment schedule, particulary if requesting expedited
service. Customer will receive an Order Acknowledgement when theorder is entered for processing; a Shipping Acknowledgement will besent when the order is released for shipment.

To determine product availability and shipping options, the pricelist or Web store will indicate if an item is stocked at and shippedfrom Cumming, Georgia (no indication or “stock”), or is a lead-time(non-stock) or vendor-shipped item. There will also be an indication if
the product is an item that must be shipped via freight (LTL) due to weightor size.

Orders for in-stock items placed before 6 p.m. ET* on regularbusiness days will ship the same day whenselecting/receiving these Shipping methods:

Orders for in-stock items placed on regularbusiness days will ship the following business day whenselecting/receiving these Shipping methods:

Stock products from AutomationDirect’s Cumming, GA warehouses:

Stock products from AutomationDirect’s Cumming, GA warehouses:

FedEx International Priority

FedEx International Economy (including free shipping option)

FedEx Freight Priority/LTL* exceptions noted
Applicable Notes: 1, 2, 3, 4, 5* 6*

Applicable Notes: 1, 2, 3, 4Orders for items drop-shipped from
Vendor locations, placed on a regular business day:
Stock products from drop-ship vendors:

Small Package Orders Only - ship the same day if ordered by 4 p.m. ET
Items requiring LTL shipping - ship the next business day if ordered by 6 p.m. ET
Non-stock products from drop-ship vendors may have lead times up to 20
business days; order deadlines do not apply. See Web site for lead times onvendor-shipped Marathon or Leeson motors, and certain Hubbell-Wiegmann,
Attabox, Stahlin, Saginaw and Hammond enclosures.
Applicable Notes: 1, 2, 4
Additional Note: Vendor-shipped items cannot be picked up from ourCumming GA warehouse, nor can vendor-shipped items be picked up fromthe vendor’s warehouse. Items are shipped directly to thecustomer’s shipping address.

Notes on shipping and delivery1.

or stock items and orders with approved credit or paidFby credit card. All orders ship partial unless otherwise specified
We do not ship on Saturday, Sunday or national or company
holidays.

2.

 ur shipment methods do not allow delivery to Post Office Box
Oaddresses.

3.

UPS shipping methods are not available to Puerto Rico.

4.

 or freight (LTL) orders, customer must have fork lift and receiving
Fdock, or additional charges may be charged by freight service.

5.

 ertain engineered parts, such as cut-to-length aluminum rail, willC
not ship (or be available for pickup) until the following businessday.

6.	Cut-to-length cable orders must be placed by 4pm ET to ship same
day by these methods.

Orders paid for by credit card or an established credit account in goodstanding will be processed without delay. New customers opening a credit
account should allow up to two business days to verify credit information.
If your credit card is declined for the order amount, your establishedaccount goes over your limit, or a payment is past due, your order may
be delayed. Please contact Accounting to resolve issues (770-889-7588,
9 a.m. to 6 p.m. ET, or ar@automationdirect.com).
•W e do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due toweather, mechanical failures or other issues• We do not ship orders COD; we do offer prepayment by several
methods.
• All shipments are subject to stock availability.
• Due to shipper restrictions, we cannot ship to P.O. boxes.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-18

Any International Shipping
International Shipping Terms
If order is placed using one of the brokerage service offered by
AutomationDirect, orders will be shipped FCA Buyer’s premises. Buyer
shall have no liability for delays, damage, or delivery failures occurring after the product is delivered to the carrier. Seller is soley liablefor demurrage charges assed at the destination. Product shortages andvisibly damaged or defective products must be reported to Seller within
48 hours of delivery. Buyer may not withhold payment on uncontested
product deliveries. This includes vendor-shipped items. Brokerage
services are only available when shipping to Canada.
If orders are shipped non-brokered, then the shipment will be sent
FCA Seller’s premises. AutomationDirect shall have no liability fordelays, damage, or delivery failures occurring after the product is delivered to the carrier. Buyer is soley liable for demurrage charges assessedat the destination, along with brokerage, duties and taxes.
Product shortages and visibly damaged or defective products must bereported to Seller within 48 hours of delivery. Buyer may not withhold
payment on uncontested product deliveries. This includes vendorshipped items.

Export Regulations
AutomationDirect ships/exports its products in accordance with U.S. law.
Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited forexport, please visit:
http://www.bis.doc.gov/complianceandenforcement/
liststocheck.htm

Freight Forwarders and Hand Carry
Please review the Freight Forwarders and Hand Carry policy on pageTAC-26 if you plan to use either of these delivery methods.
We do not ship to individual customers outside the U.S. or Canada.
To view the list of international VARS, visit our Web site and click on“Support”, then “Contact Us”, then “ALL International Sales”.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-19

Payment Options
account
1. Credit(purchase orders)
We accept purchase orders (P.O.) from customers withapproved accounts. In order to be considered for credit, a newor active customer must submit a single $100 order (excluding
shipping charges). The credit application can be submittedwith the order, but you must allow 48 hours for processing.
Please visit www.automationdirect.com to complete an online credit
application. Orders less than $100 from customers who have not established credit must be paid using any of our accepted credit cards, orPaypal (online only) (see details in Option 3).

Credit account terms
Our credit account terms are Net 30 days. We invoice on the day of shipment. Our shipping terms are FOB Cumming, GA (except where shipped
direct from manufacturers) with freight prepaid and added to the invoice.
Any applicable LTL freight charges may be added when determined. UPS
and FedEx orders can be charged to your own account by supplying youraccount number when ordering. All accounts are payable in full within 30
days of the date of invoice.
If your account has been inactive for 18 months or longer, your credit
line will need to be reinstated. Please allow two business days to verify
credit information.
You can help us to continue offering our great prices and outstanding
technical support by keeping your account balance current. Any accountover 30 days past due is subject to interest charges of 1.5 percent permonth (18% APR) on the unpaid balance where allowable by law, as well
as attorney’s fees, court costs, and other costs of collections. In the eventa check is returned to us by our bank, a $35 fee will be added to youraccount. Credit accounts may be suspended at any time.
Remittance Address:
Automationdirect.com, Inc.
P.O. Box 402417
Atlanta, GA 30384-2417

3. PayPal
Paypal is accepted on the AutomationDirect.com Web store.
On step 3 of our online Checkout process, simply click on
the PayPal option and you will be redirected to PayPal. Log in to youraccount to enter your payment details, return to our store and complete
the checkout process.
Note that your listed PayPal shipping address may differ from what you
entered on AutomationDirect.com. Your AutomationDirect.com address
will be used. Please ignore the PayPal address.

4. Wire or ACH Payments

We can also accept wire transfers or ACH payments. (Notavailable for online orders.) Contact our Accounting
department for details..

Terms and conditions
Our terms and conditions apply to all orders. We do not accept any
deviations from these terms.

Invoicing options
Invoicing options are e-mail or direct access from your personal“Account Information” on our Web site. Please choose one of these
options at the time of your first order. By default, the option is set to“e-mail”. Invoices by e-mail are sent in Adobe PDF format. If youre-mail program includes a spam filter that does not accept thesetypes of files, you may want to choose an option other than e-mailto receive invoices. (Please be sure to fill out your Accounts Payablee-mail address in the billing address section of the credit application.)
If you require paper invoices, you must call Accounting and requestthat service.

Please note payments received at our Cumming facility will be converted
into an electronic funds transfer. To avoid conversion, please mail all
payments to the above remittance address.

Credit cards

accept several major credit cards (must be issued
2. We
through U.S. banks):• VISA• American Express• MasterCard• DiscoverWe must approve all credit card orders prior to shipment. Our response
can sometimes depend on the credit card verification process, so makesure you have your order in prior to 6 p.m. EST for same-day shipment.
(See Ordering Deadlines Chart for your destination for complete details
on same-day deadlines.) If for some reason there’s a problem, we willcall or e-mail you to advise you of the problem, which will help minimize
delay. Credit card issues on orders placed late in the day may delay yourorder if we are unable to contact you.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-20Guidelines for Warranty and Returns
30-day money-back returns

30-day return authorizations must be obtained using youronline account (also available for guest users).
We offer a 30-day money-back period on all products except AC
Motors where noted and refurbished products, beginning 10 days
after the date of the invoice. This grace period provides ample timefor you to receive the product. Products must be returned in the original boxes in like-new condition. See “Guidelines for Returns” forcomplete details on how to return a product under the 30-day money
back guarantee. Products returned outside the 30-day policy will be
subject to restocking fees. AutomationDirect’s standard policy is that
all customers are responsible for freight charges to AutomationDirect
when returning products under the 30-day return policy.
AutomationDirect offers a service through the online returns processthat allows you to print return labels from our website. This service isoffered at a flat rate and is applicable for small parcel returns only.
An additional fee may apply for extra labels. Please note that the
shipping charges will be deducted from your returns credit

Warranty

Warranty return authorizations can be obtained using youronline account (also available for guest users).
All AutomationDirect products carry a minimum one-year warranty
against defects in materials and workmanship. If a product provesdefective in materials or workmanship within one year from the dateof purchase, we will replace or repair it. (Start on page TAC-24 for
information regarding AC Motors). The replacement is your exclusive
remedy and our sole obligation for any breach of warranty, except
that, if, after a reasonable number of attempts, we are unable toprovide you a product that meets the above warranty, we will refund
the purchase price for that product, as our sole obligation and yoursole remedy. Products returned under warranty (after 30 days) may
be replaced with refurbished or remanufactured goods. Return shipping labels are provided on our web store for your use in returning
products.
Some products may carry a longer warranty term as specified inthis catalog and in our online store. Except for the longer term,
these same provisions apply to such warranties. EXCEPT AS
EXPRESSLY PROVIDED IN THIS WARRANTY SECTION, WE MAKENO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSOR IMPLIED, WITH RESPECT TO ANY PRODUCT, INCLUDING,WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULARPURPOSE, AND WE HEREBY DISCLAIM SAME.

In no event will we be liable, whether in contract, tort or under any
other legal theory, for lost profits or revenues, loss of use or similar
economic loss, for any indirect, special, incidental, consequential,
punitive or similar damages arising out of or in connection with any
products (including non-conforming products), or for any third-party
claims against you relating to the products, even if we have beenadvised of the possibility of such claim. In no event will our monetaryliability (whether in contract, tort or under any other legal theory) in
respect of any product exceed the purchase price that you paid to us
for it.
This warranty will be void if product date codes or serial numbers
are removed or defaced. Of course, warranties also do not apply to
products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident,
alteration, improper installation or other acts which are not our fault,
including damage caused in shipping. Our warranty also does not
apply to any product that has been damaged by external causes suchas fire, flood, sand, dirt, lightning, exposure to weather, acts of God,
battery leakage. theft, blown fuses, improper use of any electricalsource or connection to product not recommended in writing forinterconnection by us.

3rd Party Module Disclaimer for PLC
Systems

Automationdirect.com provides technical support and warranty only
for PLC modules that are sold directly by Automationdirect.com, andlisted on our website at www.automationdirect.com. The use of PLC
modules that are designed and manufactured by any 3rd parties
within an Automationdirect.com PLC system and not sold directly
by Automationdirect.com or listed on our webstore and technicalmanuals, will void the warranty on a system as a whole, as thesemodules have not been tested or certified to work within our PLC
system. The use of such unauthorized and untested modules could
result in system failures, damage to product, persons or even death

Other Guidelines and Warnings

To minimize the risk of potential safety problems, you should follow
all applicable local and national codes that regulate the installationand operation of your equipment. These codes vary from area to area
and usually change with time. It is your responsibility to determine
which codes should be followed, and to verify that the equipment,
installation and operation is in compliance with the latest revision ofthese codes.
At a minimum, you should follow all applicable sections of the
National Fire Code, National Electrical Code, and the codes of the
National Electrical Manufacturers Association (NEMA). There may belocal regulatory or government offices that can also help determine
which codes and standards are necessary for safe installation andoperation.
con’t on TAC-22

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-21

Guidelines for Warranty and Returns
Equipment damage or serious injury to personnel can result fromthe failure to follow all applicable codes and standards. We do notassume any responsibility for your product design, installation oroperation.
Our products are not fault-tolerant and are not designed,
manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-sale performance, suchas in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines,
or weapons systems, in which the failure of the product could leaddirectly to death, personal injury or severe physical or environmental
damage.

Warnings/Re-manufactured/Repairs
Our product catalog contains many specifications, wiring diagrams
and other types of information related to the various product offerings. However, under no circumstances should you use this document for installation, operation or troubleshooting of any equipment.
Always consult the appropriate product documentation prior to using
the equipment. If you have any questions concerning the installation
or operation of this equipment, or if you need additional information,please call for assistance.
For complete guidelines on returning products, see pageTAC-23.

Re-manufactured products

Operator interface repair
C-more Core Exchange

We now offer “Core Exchanges” for all C-more HMI models thatare out of warranty and not functioning properly or need repair due
to customer damage. Due to hardware compatibility issues, panels
that are older than four years from the date of manufacture are noteligible for this program. Please contact Returns Authorizations at
1-800-633-0405 or 770-889-2858. If the same B-stock model
is available we will offer it to you at 20% off the regular catalog
price. We will then issue you a Return Authorization to send us yournon-functioning panel. When we receive the panel, we will then credit
your account an additional 20% of the regular catalog price. This
will give you a 40% total savings and a full one-year warranty on thereplacement panel.

If you are looking to save some money on your next purchase with
AutomationDirect, you may be interested in our re-manufactured
parts. Inventory is available for many of our standard products, andis offered at substantial savings. The select re-manufactured parts areavailable to U.S. and Canadian customers. You will receive a 20%
discount off the catalog price of any available items, and we will give
you a full 1-year warranty from the date of purchase against defects
and workmanship.
(Our 30-day money-back return policy DOES NOT apply for thisoffer.)The products are offered on a “first come, first serve” basis
while supplies last. You will need Web access to view productavailability and to order.
Products with available inventory will be listed under our“Re-manufactured Products” category at www.automationdirect.com.
The items in the category will change based on inventory status at thetime the product listing page is generated. Re-manufactured products
are also available from our detailed item pages. You will be given a
choice to purchase A-stock or Re-manufactured items, where applicable. The re-manufactured items are listed as B-*** (where *** is the
A-stock part number without any dashes). For example, the re-manufactured part number for a D2-260 would be B-D2260.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-22

Automationdirect.com (ADC) Returns)

4555 Church Road, Cumming, GA 30028
Phone: (800) 633-0405 or (770) 889-2858, Fax: (770) 889-8672
e-mail ragroup@automationdirect.com

Guidelines for Returning Products
See Page TAC-21 for our Warranty Terms. These guidelines are intended to facilitateand expedite returns and do not alter or modify our Warranty Terms.
It is AutomationDirect’s belief that in most cases, although not all, we
may be able to provide you a solution so that you may not have toreturn products to us. Please call one of our Return Authorization (RA)representatives for an RA number before returning any products to us.
ALL RAs can also be issued under your account via the Web. The RA
representative may request return approval for your product by ourTechnical Services department before an RA can be issued.
We cannot accept products purchased from one of our Value Added
Resellers (VARs) or any other third party. Please contact the VAR fromwhom you purchased when seeking replacement, repair or credit. For
AC Motors products, refer to AC Motors return guidelines by brandstarting on page TAC-24.
Warranty Returns/Repairs
Return shipping labels are provided on our web store for your use
in returning products. The following guidelines apply to authorized
returns for products under warranty (our warranty information is
fully described in the previous pages):
1. An RA can be obtained under your account via the Web (see“Online Return” instructions in box below). All date codes and/or
serial numbers must be supplied before the RA can be issued. If datecodes and/or serial number labels have been defaced or altered inany way, the warranty will be void. No exceptions.
2. Failure symptoms must be reported for each product returned for
Quality Control purposes. If this information is not available at thetime the return authorization is issued, please specify each failure
symptom on the RA form before returning the product.

30-Day Money Back
Standard policy is that all customers are responsible for freightcharges when returning product. These guidelines apply to returns
subject to our 30-day money back policy, found in the previous
pages. The following does not apply to Marathon and Leeson
products. There are no 30-day returns on those parts.
1. A 30-Day RA must be obtained on our web store by clicking the“PRODUCT RETURNS” link at the top of the page or under “My
Account”. Fold the form, then insert it inside a clear packing list
envelope so that the return address is visible. Note that for small
parcel returns, you can choose to receive preprinted shipping labels
for a small flat rate, deducted from your returns credit.
2. Any writing, marking, application of stickers, and otherwise
defacing of the original product boxes will result in denial of credit.
3. Products must be returned in the original boxes in like new condition. Include all documentation, cables and othercomponents included with the original parts shipment.
4. Shipments should be in an appropriate shipping container toavoid product damage. See “Limits of Liability”.
5. Return only products that are specified on that RA. Additional
products sent without approval will be returned to you.
6. Please return the parts to the appropriate address shown at the
top of the RA from within two weeks of issuance. Note: The address
may not be AutomationDirect’s Cumming Georgia location, pleasecheck carefully for the correct return address.

3. When you have obtained your RA, fold the form, then insert it
inside a clear packing list envelope so that the return address isvisible.

7. You are responsible for return shipping charges. You may use
return shipping labels for a fee of $10 for up to three labels. Each
additional label will be an additional $10. The label fee will be
deducted from your RMA credit.

4. In the return box, include all documentation, cables and othercomponents included with the original parts shipment. Write the RA
number on the outside of the shipping box, not the product box.

Shipments that do not follow above procedures may be returned tosender or restocking and refurbishing charges may be incurred at
the current cost of ADC’s parts and labor.

5. Please return the parts to the appropriate address shown at the
top of the RA form within two weeks of issuance. Returned productmust be shipped to the address printed on the RMA and noted
above. Customer delivery of returned product will not be accepted.

Limits of Liability
A return authorization number does not guarantee a refund or
replacement. If a refund is initially issued and the manufacturer ofthe product finds the problem to be due to “customer abuse,” credit
will be reversed and you will be notified of such action.
AutomationDirect will accept no responsibility nor issue credit for
packages damaged in transit for any reason. It is your responsibility toassure that the product is properly packaged for shipment.

Online Return Request Instructions
1. After you have logged in to your AutomationDirect account, visit our Returns page and choose appropriate return reason. Guest users canmake the request using the “Request an RMA” link under the “My Account” menu.
2. You’ll see a list of your orders which fall within the selected return window. Choose the order that contains the items to return.
3. Verify your contact information, scan the list of items from your order, and enter the quantities you need to return. Then “Submit” the return. YourRMA documentation and requested return shipping labels will be provided for you to print..
Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

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Marathon/Leeson Service WEG Service
AUTOMATIONDIRECT DOES NOT PROVIDE A 30-DAY MONEYBACK PERIOD OR ANY OTHER WARRANTY, EXPRESS OR
IMPLIED, ON REGALREXNORD PRODUCTS, INCLUDING,WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULARPURPOSE, AND WE HEREBY DISCLAIM SAME.

AUTOMATIONDIRECT DOES NOT PROVIDE A 30-DAY
MONEYBACK PERIOD OR ANY OTHER WARRANTY, EXPRESSOR IMPLIED, ON WEG MOTOR PRODUCTS, INCLUDING,WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULARPURPOSE, AND WE HEREBY DISCLAIM SAME.

Warranty, Returns and Service
Information for Marathon and Leeson
Products

Warranty, Returns and Service
Information for WEG Motor Products

If you have purchased Marathon and Leeson motors, this information
applies to those products. Marathon and Leeson motors are brands
manufactured and supported by the RegalRexnord Corporation.
RegalRexnord may provide a limited warranty on its products; seecatalog technical pages for stated warranty periods. For more information, contact RegalRexnord at the Web site and phone numbers
below. AutomationDirect will assist you with your technical support
issues, however, all repair services are performed directly through an
authorized Marathon/Leeson service center.

Marathon/Leeson Service Center andSupport Information
To locate the nearest Marathon/Leeson service center near you, visit
the Regal service and support website:
https://www.regalrexnord.com/installation-repair-rebuild-servcies

If you have purchased WEG motors, this information applies to those
products. WEG may provide a limited warranty on its motor products;
see catalog technical pages for stated warranty periods. For more
information, contact WEG at the Web site and phone numbers below
or see the WEG warranty policy.
https://static.weg.net/medias/downloadcenter/h6b/ha7/
WEG-Electric-Corporation-Warranty-Terms.pdf
AutomationDirect will assist you with your technical support issues,
however, all repair and warranty services are performed directly
through an authorized WEG service center

WEG Service Centers and Support
Information
To locate and contact the nearest WEG service center near you, visit
the WEG service and support website.
https://www.weg.net/institutional/US/en/contact/service-network

Or Contact:Or

For Commercial motors (Frames 56 and 140):

For further assistance contact WEG at (800) 839- 2529

Call Commercial Warranty center at (800) 558-5490, or email:commercialwarranty@regalrexnord.com
For Industrial motors (Frames 180 and larger):
Call Mike Boldig at (715) 675-3311 ext. 8240

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-24IronHorse Service
EXCEPT AS EXPRESSLY PROVIDED BELOW,AUTOMATIONDIRECT DOES NOT MAKE ANY
REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ON
IRONHORSE MOTOR OR STABLE MOTOR BASE PRODUCTS,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY
PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME.

Warranty, Returns and Service
Information for IronHorse Motors
and Stable Bases
AutomationDirect offers a 2-year warranty against defects inmaterials and workmanship on all Ironhorse rolled steel and castiron motors, and a 1-year warranty on Ironhorse stainless steel
motors and Stable bases. AutomationDirect will replace motors 40
hp and smaller that prove to be defective. For all motors 50 hp
and larger, we require that IronHorse motors be inspected by anauthorized EASA repair center. IronHorse Motors that have been
modified to include the installation of a C-Face flange or a change
in terminal box location, F1 to F2; must have been modified byan authorized EASA Repair Center in order to maintain the motor
Warranty. Warranty claims for IronHorse motors with a C-Face flange
not factory installed, or a motor with a relocated terminal box, F1 to
F2; must include copies of supporting documentation consisting of
the invoice, the motor model number, the motor serial number, andthe date of the modification from the EASA shop that performed themodification. The EASA repair center will provide us with a disposition on the warranty claim and, if deemed to be under warranty, we
will cover 100% of the cost of the repair. (excluding shipping and/or
freight carrier insurance charges). In cases where it is not economical
to repair the motor, we will replace it at no charge to you. (We will
pay an evaluation fee of up to $100 U.S. per motor.) We will notcover any cost where a motor was subject to any improper installation, abuse, modifications, neglect, misuse, exposure to moistureor dampness or any unauthorized repair. We will not reimburse thecustomer for any repair performed by themselves or by anyone notauthorized by AutomationDirect. A purchase order may be required
to start the repair process. Please call AutomationDirect to start theprocess.
Please Note: We cannot accept or file warranty claims on IronHorse
motors that you did not purchase directly from us. If you purchased
an IronHorse motor from one of our Value Added Resellers (VARS)
or from anyone other than AutomationDirect, you must go directly
through their return and repair channels.

Service Centers and Support
Information
AutomationDirect Technical Support Services: please call(770) 844-4200 or 1-800-633-0405
www.automationdirect.com - Tech Support
www.EASA.com – for qualified EASA repair shops near you

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-25Returning Items Containing Dangerous Goods
Continental U.S.
All shipments that contain items that are classified as dangerous goods
or hazardous material under the US Department of Transportation
concerning the Code of Federal Regulations Title 49 (49 CFR) or
International Air Transport Association Dangerous Goods Regulations
should ensure that all shipping restrictions and guidelines are followed
to return the products back to AutomationDirect.com, Inc. Failure
to do so will result in a direct violation of US/IATA regulations andcould result in additional fines, penalties and/or fees. Examples ofsuch items include but are not limited to: lithium batteries, magnetizedmaterial, flammable liquids and pressurized gases.
Shipments that contain items with special shipping restrictions imposedby the U.S. Department of Transportation should not be returned toAutomationDirect using any type of service other than ground. Doingotherwise would be in direct violation of US National Dangerous
Goods Regulations concerning the Code of Federal Regulations Title
49 (49 CFR) at http://bit.ly/usngr49 . If you have any questions orconcerns regarding whether or not your shipment contains any itemswith special shipping restrictions please ask your returns customer
service representative.

Hawaii, Alaska and International
Products are classified as dangerous goods under the US National
Dangerous Goods Regulations concerning the Code of Federal
Regulations Title 49 (49 CFR) at http://bit.ly/usngr49 and the IATA:
Dangerous Goods Regulations (DGR) if they contain magnetized material, flammable, pressurized, corrosive, environmentally hazardous orotherwise harmful substances. As such these products are subject toshipping restrictions imposed by the US Government under Title 49(49 CFR) State Variation USG-02 which states “Primary (non-rechargeable) lithium metal batteries and cells, (UN3090 and UN3091), areforbidden for transportation aboard passenger-carrying aircraft; thisincludes primary lithium batteries that are shipped alone, contained inequipment or shipped with equipment. Such batteries transported inaccordance with Packing Instruction 968, 969 or 970 at http://bit.ly/
iatapk must be labeled with the ‘Primary Lithium Batteries-Forbidden
for Transport Aboard Passenger Aircraft’ or ‘Lithium Metal BatteriesForbidden for Transport Aboard Passenger Aircraft.’” This informs thecarrier that the products contained inside that particular package may
pose a higher risk if transported commercially than other products.
While the quantities sold by AutomationDirect.com are limited and as
a result carry a relatively low risk during transport AutomationDirect.
com and its customers must follow specific guidelines laid out in the
Code of Federal Regulations Title 49 for transportation and handling.
If you would like to return such products to Automationdirect.com you
must follow the established guidelines.

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-26

Freight Forwarding and Hand CarryUse of a Freight Forwarder to ship your order to or through or
hand-carrying items internationally may result in scenarios not coveredby AutomationDirect.com. Please read below for more informationand details on what is and is not covered for these scenarios.
If a freight forwarder is used as the buyer and/or consignee or
hand-carrying is used, the following terms and conditions will apply:* Any damage, defective, lost or missing pieces discovered after
delivery has been made to either you or your designated freight
forwarder must be reported within 48 hours of the package being
delivered to you or your designated freight forwarder.
		- After 48 hours, AutomationDirect will no longer be 				
responsible for any damage, defective, lost or missing 				pieces that occurs to items after they are delivered to you 		
or your designated freight forwarder.
		- This means that AutomationDirect will not able to		provide a replacement of, or refund for, any items
		
delivered to you or your designated freight forwarder.
		- Please instruct your freight forwarder to inspect all 				
packages before accepting and to refuse any packages 				that arrive damaged. Any items lost or damaged once 				
the freight forwarder has taken possession of the pack				age(s) will be you or your designated freight forwarder’s 		
responsibility.
* If you or your designated freight forwarder use a domestic UnitedStates address, purchase goods from AutomationDirect.com to be
shipped to a United States address, and then export the goods, youor your designated freight forwarder are to be considered the exporter of record and USPPI (United States Principal Party of Interest)
and are solely responsible for compliance with all applicable export
and import regulations including but not limited to all United States
export regulations as well as all import regulations of the destination country.
		- When exporting from the United States products,
		
technologies or software that you have purchased from 				
AutomationDirect, it must be done in accordance with 				
the U.S. Export Administration Regulations as well as the 		
import regulations of the destination country. Diversion 		
contrary to U.S. law is prohibited.
		- AutomationDirect must not be listed on any export 				
documentation (i.e., export declarations, commercial 				
invoices, packing lists, waybills, AES filings, etc.).
		- You or your designated freight forwarder are also		
responsible for following all IATA/ICAO/IMO rules and 				
regulations for transporting any dangerous goods or		hazardous material internationally.
		- It is your responsibility to ensure the most current 				
United States address of your designated freight		
forwarder is used.
		- You or your designated freight forwarder will also be 				
responsible for any and all applicable Local, State and 				Federal taxes.

* If you or your designated freight forwarder does not have a UnitedStates residence and purchase goods from AutomationDirect.com
to be shipped to a United States address, you or your designatedfreight forwarder may not export the goods without prior written
authorization from AutomationDirect.com. Request to export need
to be sent toLogisticsCompliance@automationdirect.com.
* Products that are not exported directly from AutomationDirect.
com, which you export yourself or through a freight
forwarder may not be returned directly to AutomationDirect.
* Drop Ship Items offered through authorized representatives thatare exported by you or your designated freight forwarder fall under
the same terms and conditions mentioned above.

AutomationDirect applies sales and use tax based on the jurisdictionin which the freight forwarder resides.  
You can request a tax refund for purchases fulfilled by Automationdirect.
com and delivered to a valid freight forwarding company.  
To request a refund, use the following instructions:  
1. Tax refunds can only be requested for shipments fulfilled by
AutomationDirect and delivered to a licensed customs broker or
forwarding agent.  
2. Support documentation must provide evidence your freight
forwarded items shipped to a location outside the United States.  
What documentation is required? AutomationDirect requires copies ofbill of lading or air way bills for items shipped by a freight forwarder.
Documents must display the location of delivery as evidence of their
final destination. We do not accept word documents, pictures of shipping labels, or mobile screenshots.  
Where do I send my documentation? Send scanned copies in PDF
format along with your order number tosalestax@automationdirect.com

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-27

We sell good proximity sensors at great
prices - and we back them up!
AutomationDirect Lifetime Warranty
For inductive proximity sensors sold to theOriginal User for the lifetime of the original
application.
The following terms apply to the LIFETIMEWARRANTY in addition to the General
Terms:
1. This warranty is available only to
AutomationDirect’s authorized Value
Added Resellers and to the Original
User. In the event the ownership of the
product is transferred to a person, firm,or corporation other than the OriginalUser, this WARRANTY shall terminate.
2. This WARRANTY is applicable only
to the original installation of the
product. In the event the machinery,equipment, or production line towhich the product is connected or onwhich it is installed, is substituted,
changed, moved or replaced,
the WARRANTY shall terminate.
3. This WARRANTY shall be valid only if the
product was purchased by the OriginalUser from AutomationDirect, or froman authorized AutomationDirect Value
Added Reseller, or was an integral partof a piece of machinery and equipment
obtained by the Original User froman original equipment manufacturer,
where the part was purchased by theoriginal equipment manufacturer
directly from AutomationDirect or froman authorized AutomationDirect Value
Added Reseller.

Purchasers Remedies
This remedy shall apply to all WARRANTIES.
If an AutomationDirect Value Added Reseller
desires to make a WARRANTY claim, theValue Added Reseller shall, if requested
by AutomationDirect, ship the product toAutomationDirect’s facility in Cumming, GA
postage or freight prepaid. If the OriginalUser desires to make a WARRANTY claim,
they shall notify the authorized Value Added
Reseller from whom it was purchased or, if
purchased directly from AutomationDirect,
shall notify AutomationDirect and, if requested
by AutomationDirect, ship the product toAutomationDirect’s facility in Cumming, GA
postage or freight prepaid. AutomationDirect
shall, at its option, take any of the following
two courses of action for any products which
AutomationDirect determines are defective inmaterials or workmanship.
1. Repair or replace the productand ship the product to theOriginal User or to the authorized
AutomationDirect Value Added
Reseller, postage or freight prepaid; orNumber of Years Percent of OriginalSince Date ofPurchase Price To Be
Purchase by
Paid by
Original User
AutomationDirect
50 percent
10.

15

25 percent

20

10 percent

More than 20

5 percent

R E M E D I E S O F P U R C H A S E RS A N D
VALUE ADDED RESELLERS SHALLBE LIMITED EXCLUSIVELY TO THE
RIGHT OF REPLACEMENT, REPAIR OR
REPAYMENT AS PROVIDED ABOVE AND
DOES NOT INCLUDE ANY LABOR COST
OR REPLACEMENT AT ORIGINAL USER’S
SITE. AUTOMATIONDIRECT.COM SHALLNOT BE LIABLE FOR ANY CONSEQUENTIALDA M AG E S R E S U LT I N G F R O M A N Y
ANY BREACH OF ANY WARRANTY,
EXPRESSED OR IMPLIED, APPLICABLE
TO THE PRODUCT, INCLUDING WITHOUT
LIMITATION, ANY DAMAGES RESULTINGFROM PROPERTY DAMAGE, PERSONALINJURY OR BUSINESS INTERRUPTION,EVEN IF NOTIFIED OF THE POSSIBILITYOF SUCH DAMAGES.

2. Repay to the Original User that pricepaid by the Original User; provided that
if the claim is made under the lifetime
WARRANTY, and such product is not thenbeing supplied by AutomationDirect
to the Original User, shall be reduced
according to the following schedule:

Terms and Conditions effective July 1, 2022 • w w w . a ut omat i on di rect .com • 1-800-633-0405

TAC-28