3505 Hutchinson Rd., Cumming, GA 30040
1-800-633-0405 fax: 770-889-7876
www.automationdirect.com

Returns and Warranty Terms and Conditions
45-day money-back returns
45-day return authorizations must be obtained using your online account (also available for guest users). We offer a
45-day money-back period from the date of purchase on all products except noted AC Motors and ADC refurbishedproducts. Products must be returned in the original boxes in like-new condition. See below for complete details on how
to return a product under the 45-day money back guarantee. Products returned outside the 45-day policy will be subject
to restocking fees. AutomationDirect’s standard policy is that all customers are responsible for freight charges toAutomationDirect when returning products under the 45-day return policy. AutomationDirect offers a service throughthe online returns process that allows you to print return labels from our website. This service is offered at a flat rateand is applicable for small parcel returns only. An additional fee may apply for extra labels. Please note that the shipping
charges will be deducted from your return credit.
Warranty for Products other than AC Motors
Warranty return authorizations can be obtained using your online account (also available for guest users). All
AutomationDirect products carry a minimum one-year warranty against defects in materials and workmanship. If a
product proves defective in materials or workmanship within one year from the date of purchase, we will replace orrepair it. The replacement is your exclusive remedy and our sole obligation for any breach of warranty, except that, if,
after a reasonable number of attempts, we are unable to provide you a product that meets the above warranty, we will
refund the purchase price for that product, as our sole obligation and your sole remedy. Products returned underwarranty (after 45 days) may be replaced with refurbished or remanufactured goods. Return shipping labels areprovided on our web store for your use in returning products. Some products may carry a longer warranty term as
specified in this catalog and in our online store. Except for the longer term, these same provisions apply to suchwarranties. This warranty will be void if product date codes or serial numbers are removed or defaced. Warranties
also do not apply to products that have been subject to abnormal use, abnormal conditions, improper storage, exposure
to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration,
improper installation or other acts which are not our fault, including damage caused in shipping. Our warranty also does
not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure
to weather, acts of God, battery leakage. theft, blown fuses, improper use of any electrical source or connection to
product not recommended in writing for interconnection by us.
3rd Party Module Disclaimer for PLC Systems
Automationdirect.com provides technical support and warranty only for PLC modules that are sold directly by
Automationdirect.com and listed on our website at www.automationdirect.com. The use of PLC modules that aredesigned and manufactured by any 3rd parties within an Automationdirect.com PLC system and not sold directly by
Automationdirect.com or listed on our webstore and technical manuals, will void the warranty on the entire system, asthese modules have not been tested or certified to work within our PLC system. The use of such unauthorized anduntested modules could result in system failures, damage to product, persons or even death Other Guidelines andWarnings To minimize the risk of potential safety problems, you should follow all applicable local and national codesthat regulate the installation and operation of your equipment. These codes vary from area to area and usually changewith time. It is your responsibility to determine which codes should be followed, and to verify that the equipment,
installation and operation is compliant with the latest revision of these codes. At a minimum, you should follow all
applicable sections of the National Fire Code, National Electrical Code, and the codes of the National Electrical
Manufacturers Association (NEMA). There may be local regulatory or government offices that can also help determine
which codes and standards are necessary for safe installation and operation.
Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards.
We do not assume any responsibility for your product design, installation or operation. Our products are not faulttolerant and are not designed, manufactured or intended for use or resale as on-line control equipment in hazardous
environments requiring fail-sale performance, such as in the operation of nuclear facilities, aircraft navigation or

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communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the
product could lead directly to death, personal injury or severe physical or environmental damage. Our product catalog
contains many specifications, wiring diagrams and other types of information related to the various product offerings.
However, under no circumstances should you use this document for installation, operation or troubleshooting of any
equipment. Always consult the appropriate product documentation prior to using the equipment. If you have any
questions concerning the installation or operation of this equipment, or if you need additional information, please callfor assistance.
Refurbished/Re-manufactured Products
If you are looking to save some money on your next purchase with AutomationDirect, you may be interested in our remanufactured parts. Inventory is available for many of our standard products and is offered at substantial savings. The
select re-manufactured parts are available to U.S. and Canadian customers. You will receive a 20% discount off thecatalog price of any available items, and we will give you a full 1-year warranty from the date of purchase against
defects and workmanship. (Our 45-day money-back return policy DOES NOT apply for this offer.) The products areoffered on a “first come, first serve” basis while supplies last. You will need Web access to view product availability andto order. Products with available inventory will be listed under our “Re-manufactured Products” category at
www.automationdirect.com. The items in the category will change based on inventory status at the time the productlisting page is generated. Re-manufactured products are also available from our detailed item pages. You will be givena choice to purchase A-stock or Re-manufactured items, where applicable. The re-manufactured items are listed as B*** (where *** is the A-stock part number without any dashes). For example, the re-manufactured part number for a D2260 would be B-D2260.
Operator interface repair C-more Core Exchange
We now offer “Core Exchanges” for all C-more HMI models that are out of warranty and not functioning properly orneed repair due to customer damage. Due to hardware compatibility issues, panels that are older than four years fromthe date of manufacture are not eligible for this program. Please contact Returns Authorizations at 1-800-633-0405 or
770-889-2858. If the same B-stock model is available, we will offer it to you at 20% off the regular catalog price. We
will then issue you a Return Authorization to send us your non-functioning panel. When we receive the panel, we willthen credit your account an additional 20% of the regular catalog price. This will give you a 40% total savings AND afull 1-year warranty.
Warranty Returns Procedures
It is our belief that in most cases, although not all, we may be able to provide you a solution so that you may not haveto return products to us. Please call one of our Return Authorization (RA) representatives for an RA number before
returning any products to us. ALL Ras can also be issued under your account via the Web. The RA representative may
request return approval for your product by our Technical Services department before an RA can be issued. We cannot
accept products purchased from one of our Value-Added Resellers (VARs) or any other third party. Please contact theVAR from whom you purchased when seeking replacement, repair or credit. For AC Motors products, please see below
for return procedures by brand.
Warranty Returns/Repairs Return shipping labels are provided on our web store for your use in returning products. The
following guidelines apply to authorized returns for products under warranty (our warranty information is fully describedin the previous pages):
1. An RA can be obtained under your account via the Web (see “Online Return” instructions in box below). Alldate codes and/or serial numbers must be supplied before the RA can be issued. If date codes and/or serial
number labels have been defaced or altered in any way, the warranty will be void. No exceptions.
2. Failure symptoms must be reported for each product returned for Quality Control purposes. If thisinformation is not available at the time the return authorization is issued, please specify each failure symptom
on the RA form before returning the product.

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3. When you have obtained your RA, fold the form, then insert it inside a clear packing list envelope so thatthe return address is visible.
4. In the return box, include all documentation, cables and other components included with the original parts
shipment. Write the RA number on the outside of the shipping box, not the product box. 5. Please return theparts to the appropriate address shown at the top of the RA form within two weeks of issuance. Returned
product must be shipped to the address printed on the RMA and noted above. Customer delivery of returned
product will not be accepted.
45-day Moneyback Guarantee Return Procedures
45-Day Money Back Standard policy is that all customers are responsible for freight charges when returning product.
These guidelines apply to returns subject to our 45-day money back policy, found in the previous pages. The following
does not apply to Marathon and Leeson products. There are no 45-day returns on those parts.
1. A 45-Day RA must be obtained on our web store by clicking the “PRODUCT RETURNS” link at the top of
the page or under “My Account”. Fold the form, then insert it inside a clear packing list envelope so that the return
address is visible. Note that for small parcel returns, you can choose to receive preprinted shipping labels for a small
flat rate, deducted from your returns credit.
2. Any writing, marking, application of stickers, and otherwise defacing of the original product boxes will result
in denial of credit.
3. Products must be returned in the original boxes in like new condition. Include all documentation, cables andother components included with the original parts shipment.
4. Shipments should be in an appropriate shipping container to avoid product damage. See “Limits of Liability”.
5. Return only products that are specified on that RA. Additional products sent without approval will be returned
to you.
6. Please return the parts to the appropriate address shown at the top of the RA from within two weeks ofissuance. Note: The address may not be AutomationDirect’s Cumming Georgia location, please check carefully for thecorrect return address.
7. You are responsible for return shipping charges. You may use return shipping labels for a fee of $10 for up
to three labels. Each additional label will be an additional $10. The label fee will be deducted from your RMA credit.
Shipments that do not follow above procedures may be returned to sender or restocking and refurbishing charges may
be incurred at the current cost of ADC’s parts and labor. Limits of Liability A return authorization number does notguarantee a refund or replacement. If a refund is initially issued and the manufacturer of the product finds the problem
to be due to “customer abuse,” credit will be reversed, and you will be notified of such action. AutomationDirect will
accept no responsibility nor issue credit for packages damaged in transit for any reason. It is your responsibility toassure that the product is properly packaged for shipment.
Online Return Request Instructions
1. After you have logged in to your AutomationDirect account, visit our Returns page and choose appropriate
return reason. Guest users can make the request using the “Request an RMA” link under the “My Account” menu.
2. You’ll see a list of your orders which fall within the selected return window. Choose the order that contains
the items to return.
3. Verify your contact information, scan the list of items from your order, and enter the quantities you need toreturn. Then “Submit” the return. Your RMA documentation and requested return shipping labels will be provided for
you to print.
Marathon/Leeson Service and Warranty
AUTOMATIONDIRECT DOES NOT PROVIDE A 45-DAY MONEYBACK PERIOD OR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, ON REGALREXNORD PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE,
AND WE HEREBY DISCLAIM SAME.

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If you have purchased Marathon and Leeson motors, this information applies to those products. Marathon and Leeson
motors are brands manufactured and supported by the RegalRexnord Corporation. RegalRexnord may provide alimited warranty on its products; see catalog technical pages for stated warranty periods. For more information, contact
RegalRexnord at the Web site and phone numbers below.
AutomationDirect will assist you with your technical support issues, however, all repair services are performed directly
through an authorized Marathon/Leeson service center.
Marathon/Leeson Service Center and Support Information
To locate the nearest Marathon/Leeson service center near you, visit the Regal service and support website:
https://www.regalrexnord.com/tools-resources/service-locations?brand=Marathon Motors
For Commercial motors (Frames 56 and 140) Call Commercial Warranty center at (800) 558-5490, or email:commercialwarranty@regalrexnord.com
For Industrial motors (Frames 180 and larger): email: mailto:industrialwarranty@regalrexnord.com
WEG Service and Warranty
AUTOMATIONDIRECT DOES NOT PROVIDE A 45-DAY MONEYBACK PERIOD OR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, ON WEG MOTOR PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY
OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE
HEREBY DISCLAIM SAME, EXCEPT AS PROVIDED BELOW.
Warranty for Frames 56 – 215
AutomationDirect honors the WEG Limited, No-Fault Warranty for motors having frame 215T and smaller. This
warranty applies only one time per customer per original purchase.
For WEG Frame 56 motors, AutomationDirect offers a 1.5-year Limited, No-fault warranty against defects in materials
and workmanship. For WEG Frame 143 to 215 motors, AutomationDirect offers a 3-year Limited, No-fault warranty
against defects in materials and workmanship.
AutomationDirect will refund the purchase price or replace any defective motor in the above range. To make awarranty claim please remove the nameplate sticker, provide the failure reason, and follow the Warranty Returns
Procedures outlined above. Please note that you will be required only to return the nameplate sticker in order to beeligible for a refund or replacement.
Warranty for Frames 254 and higher
For WEG Frame 254 and higher motors, this information applies to those products. WEG may provide a limited
warranty on its motor products; see catalog technical pages for stated warranty periods. For more information,
contact WEG at the website and phone numbers below or see the WEG warranty policy athttps://static.weg.net/medias/downloadcenter/h33/hc7/WEG_Warranty_Terms_Motors_Automation.pdf.
AutomationDirect will assist you with your technical support issues, however, all repair and warranty services are
performed directly through an authorized WEG service center. To locate and contact the nearest WEG service center,
visit the WEG service and support website. https://www.weg.net/institutional/US/en/contact/service-network. For further
assistance please contact WEG at (800) 839- 2529.

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IronHorse Motors Service and Warranty
EXCEPT AS EXPRESSLY PROVIDED BELOW, AUTOMATIONDIRECT DOES NOT MAKE ANY REPRESENTATION
OR WARRANTY, EXPRESS OR IMPLIED, ON IRONHORSE MOTORS OR STABLE MOTOR BASE PRODUCTS,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT ORFITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME.
AutomationDirect offers a 2-year warranty against defects in materials and workmanship on all Ironhorse rolled steel
and cast-iron motors, and a 1-year warranty on Ironhorse stainless steel motors and Stable bases. AutomationDirect
will replace motors 30 hp and smaller that prove to be defective. To make a warranty claim please remove thenameplate and follow the Warranty Returns Procedures outlined above. Please note that Customer must return the
motor nameplate and provide failure reason in order to make a warranty claim.
For all motors 40 hp and larger, we require that IronHorse motors be inspected by an authorized EASA repair center.
IronHorse Motors that have been modified to include the installation of a C-Face flange or a change in terminal box
location, F1 to F2; must have been modified by an authorized EASA Repair Center in order to maintain the motor
Warranty. Warranty claims for IronHorse motors with a C-Face flange not factory installed, or a motor with a relocatedterminal box, F1 to F2; must include copies of supporting documentation consisting of the invoice, the motor model
number, the motor serial number, and the date of the modification from the EASA shop that performed the modification.
The EASA repair center will provide us with a disposition on the warranty claim and, if deemed to be under warranty,
we will cover 100% of the cost of the repair. (excluding shipping and/or freight carrier insurance charges). In cases
where it is not economical to repair the motor, we will replace it at no charge to you. (We will pay an evaluation fee ofup to $100 U.S. per motor.) We will not cover any cost where a motor was subject to any improper installation, abuse,modifications, neglect, misuse, exposure to moisture or dampness or any unauthorized repair. We will not reimburse
the customer for any repair performed by themselves or by anyone not authorized by AutomationDirect. A purchaseorder may be required to start the repair process. Please call AutomationDirect to start the process.
Please Note: We cannot accept or file warranty claims on IronHorse motors that you did not purchase directly from us.
If you purchased an IronHorse motor from one of our Value-Added Resellers (VARS) or from anyone other thanAutomationDirect, you must go directly through their return and repair channels.
Service Centers and Support Information
AutomationDirect Technical Support Services: please call (770) 844-4200 or 1-800-633-0405
www.automationdirect.com – Tech Support
www.EASA.com to locate qualified EASA repair shops near you.

U.S. Motors Service and Warranty
AUTOMATIONDIRECT DOES NOT PROVIDE A 45-DAY MONEYBACK PERIOD OR ANY OTHER WARRANTY, EXPRESS OR
IMPLIED, ON U.S MOTORS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME.

WARRANTY FOR FRAMES 56-184
For U.S. Motors Frame 56 motor, AutomationDirect offers a 1-year warranty against defects in materials andworkmanship. For all other frames in the range, AutomationDirect offers a 3-year warranty against defects in materials
and workmanship. AutomationDirect will refund the purchase price or replace any defective motor in the above range.
To make a warranty claim please remove the nameplate sticker and follow the Warranty Returns Procedures outlined
above. Please note that you will be required to return the nameplate sticker only in order to be eligible for a refund or
replacement.

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WARRANTY FOR FRAMES 210 OR LARGER
Warranty claims for Frames 210 or larger are administered through U.S. Motors authorized service stations. Thesestations must be utilized first in pursuing a warranty or service inquiry for 210 frame and larger. U.S. Motors is abrand manufactured and supported by the NIDEC Corporation. For assistance with warranty, returns, or to find thenearest service center, please contact Nidec directly at the 800-566-1418 or via email at motorhelp@nidecmotor.com or go to https://acim.nidec.com/fr-fr/motors/usmotors/service-support.
TOSHIBA Low Voltage Drives and Motors Service and Warranty
FOR ALL TOSHIBA AS3 DRIVES, AUTOMATIONDIRECT PROVIDES A 45-DAY MONEY BACK GUARANTEE. FOR
AS3 DRIVES WITH 25 HP OR LESS, AUTOMATIONDIRECT OFFERS A 1 YEAR WARRANTY AGAINST DEFECTS
IN MATERIALS AND WORKMANSHIP. FOR WARRANTY CLAIMS PLEASE FOLLOW THE PROCEDURES ABOVE.
FOR TOSHIBA MOTORS, AUTOMATION DIRECT DOES NOT PROVIDE A 45-DAY MONEY BACK GUARANTEE.
FOR TOSHIBA MOTORS AND AS3 DRIVES WITH 30 HP OR MORE AUTOMATIONDIRECT DOES NOT PROVIDEANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBYDISCLAIM SAME.
TOSHIBA may provide a limited warranty on its motors and AS3 drives with 30 hp or greater; see catalog technicalpages for stated warranty periods.
For more information, contact TOSHIBA at the Web site and phone numbers below or see the TOSHIBA Motor
Warranty. AutomationDirect will assist you with your technical support issues, however, all repair and warranty services
are performed directly through the Toshiba warranty center.
https://www.toshiba.com/tic/service-warranty
TOSHIBA Warranty Contacts:
Tel: 855-803-7092
Email: TIC-Service@toshiba.com
Custom Enclosures/Customized Enclosure Accessories
CUSTOMIZED ENCLOSURES/CUSTOMIZED ENCLOSURE ACCESSORIES ARE NOT ELIGIBLE FOR 45-DAY
RETURNS, NOR ANY OTHER RETURN RESULTING FROM CUSTOMER ERROR OR REGRET (WRONG
QUANTITY, WRONG COLOR CHOICE, INCORRECT DESIGN SUBMISSION, ETC.) WHERE THE CUSTOMIZEDENCLOSURE/CUSTOMIZED ENCLOSURE ACCESSORY THAT WAS DELIVERED SATISFIED THE ORDERREQUIREMENTS.
Orders for customized enclosures or customized enclosure accessories cannot be cancelled or modified once theorder has been entered into the manufacturer’s production queue, at which time the sale becomes final as entered.
The interval between the time the customer places the order with ADC and the time the manufacturer begins
production will vary depending on the manufacturer, the day & time the order is placed, the size and complexity of theorder, and/or other factors. That interval typically be less than one business day, though in some situations it could beless than an hour.
Customized enclosures/customized enclosure accessories will only be eligible for return if the item is defective, if thecustomization does not meet the order specifications, or if the item is lost or damaged in shipping.
Any returns for customized enclosures/customized enclosure accessories will be exchanged for like-kind replacement
only. No refunds or credits will be given.

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Customized enclosures/customized enclosure accessories will carry the same warranty protection as the stock
version of that item.
MGM Electric Motors and Service Warranty
AutomationDirect offers an 18-month warranty against defects in materials and workmanship on all
MGM motors and brake motors. AutomationDirect will replace or refund motors that are defective.
To make a warranty claim please send a photo of the nameplate along with the failure reason andfollow the Warranty Returns Procedures outlined above. Please note that Customer must provide
the motor nameplate photo and provide failure reason to make a warranty claim.
Bucher Hydraulic Power Units
AUTOMATIONDIRECT DOES NOT PROVIDE A 45-DAY MONEYBACK PERIOD ON BUCHER HYDRAULIC POWER
UNITS. AUTOMATIONDIRECT DOES PROVIDE A ONE YEAR WARRANTY ON BUCHER HYDRAULIC POWER
UNITS.
AutomationDirect will assist you with your technical support issues, warranty claims, and returns. All warranty claims
will be evaluated directly by Bucher. Please contact AutomationDirect for a Return Material Authorization. We will
authorize the RMA and customer will ship the Product directly to Bucher.

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