Stakeholder Communications

Basic Policy
Our Corporate Spirit states, “The KYB Group contributes tosociety by providing technologies and products that makelife safe and comfortable.” To fulﬁll this we must comply
with the following:
1. We shall follow all rules and face all issues with honesty.
2. We shall build a corporate culture full of vitality, and holdhigh goals.
3. We shall value sincerity, cherish nature, and care for theenvironment.
4. We shall constantly pursue creativity to contribute to theprosperity of customers, shareholders, suppliers and society.

we should address and solve them one by one, thus earning
the trust and meeting the expectations of stakeholders.
In addition, as we strive to become a better company wewill contribute to the development of a sustainable society
through the creation of products that are friendly to people
and the Earth, based on the technological capabilities that
we have enhanced through ceaseless, creative andinnovative research and development.

In this spirit, we will deepen our dialogue with all
stakeholders and help them gain a better understanding ofour company. Through dialogue, we will clarify the issues

Current Status of Stakeholder Communications
Stakeholders

Engagement Policy

ApproachAnswer phone inquiries

Customers(Manufacturers andend users)

Communicate via the corporate website
Provide quality products and services that satisfy
customers at the right time and price to earn thetrust of society.

KYB Technical Review
KYB Group Report
KYB Museum

General Meeting of Shareholders

Shareholders

Disclose business details, management policies,
business forecasts and results to shareholders in atimely and appropriate manner.

Reports (Annual Securities Report,
Flash Report, etc.)
Plant tours for shareholdersBusiness Partners

Respect our suppliers as valuable business partners,
and build relationships of prosperity and trust.

Procurement policy information meetings
Regular visits
Labor-management meetings

Employees

Contribute to the sustainable development ofcompanies and the creation of a prosperous society,which are common interests for labor andmanagement.

President’s messages
Employee Satisfaction Survey
Internal newsletter

Local Communities

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KYB Group Report 2019

Contribute to the development of local communities
through active engagement, and by energeticallyparticipating in volunteer activities, local events, andother activities.

Invitations to KYB events
Participation in local community events

Relationship between the KYB Group and Stakeholders
Customers

Provision of usefultechnologies and products

The KYB Group’s Social Responsibilities

Quality, customer satisfaction
and new product andtechnology development

LocalCommunities

The KYB Group always seeks to be creative in its businessactivities and to contribute to the progress of customers,
Shareholders

Greater corporate
value through dialogue

Contribution tocommunities andsociety
Volunteer activities, local
community eventsKYB GroupGeneral Meeting ofShareholders, plant tours,various reports

shareholders, business partners and local communities.
Each department sets out the corporate social
responsibility (CSR) activities that it will implement during
the ﬁscal year based on the Corporate Spirit andManagement Vision. The outcome of each activity isreviewed in an ongoing cycle of improvement and renewal.
Employees follow the Corporate Guiding Principles intheir work and deepen their awareness of the importance

Employees

Healthy workplaceenvironment
Human rights, occupationalsafety and health, humanresource development

Business Partnersof CSR.

Coexistence withbusiness partners
Build relationships of trust,share policies

Frequency

Details

As needed

Phone call or e-mail form

As needed

Company information and business announcements

Twice a year

Introduction of technologies and products

Once a year

Disclosure of ﬁnancial and non-ﬁnancial information

As needed

Museum displaying KYB products and other materials

Once a year

Business report that includes consolidated ﬁnancialstatements, ﬁnancial statements, report on audit results,
deliberation and resolution of matters to be resolved

Relationship with Business Activities

Collect information on customer needs
and enhance customer satisfaction

Increase corporate value
through dialogue

Once a year or more

Report to shareholders

Once a year

Promote dialogue through plant tours

As needed

Policy sharing

As needed

Various meetings

Several times a year

Various meetings between labor and management

Twice a year or more

New Year convocation and speechStrengthening labor-management
relations

Once a year

Questionnaire survey

Improve employee motivation

Once a monthCommunication via internal newsletter

As needed

Events held at each plant

Strengthen relationships based on
mutual trust

Coexist with local communities
As needed

Interaction with community residents

KYB Group Report 201919

FY2018 Highlights
Support for the Para-Alpine National Ski TeamWe have been an ofﬁcial sponsor of and supplier to the ParaAlpine National Ski Team of the Japan Para-Ski Federation since2015. We develop shock absorbers for the chair-skis of theJapanese team and provide technical support at the team’s
training camps and for World Cup competitions in variouscountries. Takeshi Suzuki, a KYB employee and skier chosen by

the Japan Para-Ski Federation to compete in the Paralympics,
has participated in numerous races and worked hard in practice.
He also contributes by maintaining positive media relations andgiving lectures. The KYB Group will continue working withpara-athletes to develop better products and promote sports forpeople with disabilities as part of its contribution to society.

Participation in Kanagawa Science Summer
In FY2018, we once again participated in Kanagawa Science
Summer, an activity that Kanagawa Prefecture promotes forchildren to develop an interest in science technology and toenhance motivation to study. We invited 30 fourth to sixth
grade primary school students and their guardians to KYB
Museum on three occasions in July and August. They learned

about Pascal’s principle and the mechanism of hydraulicpressure through making a simple hydraulics-themed modeland test driving a mini-excavator. It was very popular with thechildren, as before. In addition, we reﬂected suggestions frompast participants by holding a seminar for families at
Minamiashigara City Hall.

Marché to Support Areas Afflicted by the Great East Japan Earthquake
To support areas afﬂicted by the Great East Japan Earthquake,
KYB cooperated with the Tokyo Ofﬁce of the government ofMiyagi Prefecture to hold the fourth Reconstruction SupportMarché (street market for local products) at its head ofﬁce. By
FY2018 it had become a ﬁrmly established Companywide
event, with employees from KYB plants in areas other thanTokyo participating. We will continue to support reconstruction
so that memories of the earthquake never fade.

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KYB Group Report 2019

Stakeholder Communications

Fundraising for the Children’s Future
Support Fund

Fundraising for the Tokyo Metropolitan
Government Community Chest

The Children’s Future Support Fund is an organizationthat helps children at the grassroots level. KYB received aletter of appreciation from the Cabinet Ofﬁce for its
ongoing support of the fund. We will continue to support
the fund to realize a society in which all children can growwith dreams and hopes, and to prevent the spread ofpoverty to future generations.

We received a letter of appreciation from the Tokyo
Metropolitan Government Community Chest for thedonations we make every year. The donations wecollect go to private-sector social welfare facilities andorganizations that serve the elderly, children, and people
with disabilities. We will continue to support various social
welfare projects through community fundraising efforts.

The 17th KYB Corporate Sports and Cultural Exchange Event
The 17th Sports and Cultural Exchange Event was held at
Sai-no-Kuni Kumagaya Dome in Kumagaya City, SaitamaPrefecture. About 700 KYB Group employees from 15 locationsin Japan and 18 locations overseas gathered to enjoy a day offriendly athletic competition. The event transcended age,gender, department, company, and nationality as theparticipants formed eight teams in an exciting competition
involving tug-of-war and relay races. The joint team comprising
members from the host Kumagaya Plant and KYB-Conmat Pvt.
Ltd. of India worked best together and won the championship.

Factory Tours for Elementary School Students
We invited 96 children from Minokamo Municipal Hachiya Elementary School to tour
the KYB Gifu North Plant. We provided an overview of KYB and its products, showed
students actual production lines and a safety awareness training facility, and presented
KYB’s environmental efforts. The tour was a fun opportunity for everyone to get toknow one another better, and the students contributed with many questions andvaluable opinions. We will continue to place importance on our relationships withlocal communities.

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