Kansai Electric Power Group and its pledge to stakeholders

C O N T E N T S

The Kansai Electric Power Group aims to become the No. 1 company in customer satisfaction in its business areas,
built around energy, which are foundational to people’s lifestyles and society as a whole. Through its various businessactivities, the Group will respond to stakeholders’ requirements and expectations while obtaining their trust andunderstanding, and will contribute to the development of a sustainable society.

Business
partners

Local
communities

Customers

Kansai Electric Power
works hard to gain an
accurate understandingof customer needs, inorder to build a stable
relationship with ourcustomers by providing
excellent products andservices.

As an enterprise withstrong connections tocommunities andindividual lifestyles,
Kansai Electric Power
joins hands with local
communities to make anactive contribution tosolving the issues that
hat
confront them, building
ding atrusting relationship withlocal communities.

Kansai Electric Powerbuilds stable
relationships with
suppliers by purchasing
safe, high-quality andreasonably priced
materials and services
that are environmentallyfriendly and delivered ina timely manner.

Shareholders
and investors

KansaiK
Elecwer
ElectricPower

By disclosing necessary
information in a fair andtimely manner, andworking constantly tobuild enterprise value,Kansai Electric Power isbuilding a stable
relationship with ourshareholders andinvestors.
inv
inve

At Kansai Electric Power,
our employees are ourdriving force. We work
hard to create anorganizational climate
and system that
motivate and inspire our
employees, giving them
opportunities to develop
their abilities to theutmost.

Inte
In
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en
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ne
ergy
er
rg
gyy supply
sup
ppl
ply
ply
energy1

Editorial policiesof the Kansai Electric Power Group for the Group’s
stakeholders.

initiatives in response to the Great East Japan Earthquake,while the remainder of the report is divided into sections
based on the Company’s six Action Principles, outlining the
progress that has been made in each area.

2

t This report is being published in both online and print formats.

Comfort and Safety services in daily life
KANDEN FUDOSAN CO., LTD.
Clearpass Co., Ltd.
KANDEN Security of Society, Inc.
Kanden E House Corp.
KANSAI Medical Net Co., Inc.

1

Kanden Joy Life Co., Ltd.
Kanden Building Management Co., Ltd.
Urban Service Co., Ltd.
El Suehiro Food Service Co., Inc.
KANDEN AMENIX Corp.
MID Urban Development Co., Ltd.
Five other companies

Group business support, etc.
Kanden Engineering Corp.
NIHON NETWORK SUPPORT CO., LTD.
Kanden Plant Corp.
The Kurobe Gorge Railway Co., Ltd.
NEWJEC INC.
Institute of Nuclear Safety System, Inc.
Nuclear Engineering, Ltd.
THE GENERAL ENVIRONMENTALTECHNOS CO., LTD.

Kansai Electric Power Group CSR Report 20113

Overview of Kansai Electric Power ……………………………

4

Kansai Electric Power Group Management and CSR ……

5

Corporate governance ………………………………………

7

Risk management, CSR Promotion System ………………

8

The Kanden Services Co., Inc.
Kanden Joinus Co., Ltd.
Kanden CS Forum Inc.
Kanden Ofﬁce Work Co. Inc.
Kanden Power-Tech Corp.
The Kanden L & A Co., Ltd.
Kanden EL Auto System Co., Ltd.
KANDEN GEO-RE Inc.
KPIC Netherlands, B.V.
Kanden L-Heart Co., Inc.
Kansai Electric Power Australia Pty. Ltd.
Kansai Electron Beam Co., Ltd.
ENEGATE Co., Ltd.
KINDEN CORPORATIONSan Roque Power Corporation
JAPAN NUCLEAR FUEL LIMITEDTwo other companies

Safe, Stable Delivery of Products and Services
Our mission and responsibility as a lifeline service provider…

9

Providing services as a unified group ………………………… 15
Progressive Approach to Environmental Problems
Kansai Electric Power Group Environmental Action Plan …… 17

When information relevant to an item included in the printed
version is available online, the relevant URL is provided.

Status overview of our business activities and environmentalload (fiscal 2010) ………………………………………………… 18

Web The Kansai Electric Power Group’s corporate vision
http://www.kepco.co.jp/corporate/vision/index.html

Eco Action (targets and results)………………………………… 19
Striving to achieve a low-carbon society ……………………… 21
Contribute to energy conservation, cost reductions andCO2 reductions by customers and society …………………… 23

Scope of report
Period covered: April 1, 2010, to March 31, 2011.
(Important items from outside this period have also been includedin the report.)
Companies covered: The Kansai Electric Power Co., Inc., andKansai Electric Power Group companies.
Areas covered: economic, social, environmental

Technological developments for constructing
the Kanden Smart Grid ………………………………………… 24
Activities abroad ………………………………………………… 25
Development of advanced technologies ……………………… 26
Initiatives toward the achievement of a sound material-cycle
society …………………………………………………………… 28

2010 edition published September 2010.
2012 edition to be published in the autumn of 2012.

Group companies (Consolidated subsidiaries and companies to which the equity method is applied) (as of March 31, 2011)

K-Opticom Corp.
K Cable Television Corporation Inc.
Kanden System Solutions Co., Inc.
Four other companies

Message from our President ……………………………………

Implementation Status of Kansai Electric Power Measures toRaise Safety Levels based on Fukushima Daiichi Nuclear
Power Station Accident ………………………………………… 13

t The Special Feature pages highlight Kansai Electric Power’s

Guidelines Referenced

Information and telecommunications (IT)2

Initiatives prioritizing safety at nuclear power plants ………… 11t This report provides a clear explanation of the CSR initiatives

Published December 2011

Group
Grou
Gr
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roup
ou
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business
usi
sine
ine
ness
sss
ssupport,
supp
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ort,
r t,
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etc
tc.
c.

Kanden Energy Solution Co., Inc.
SAKAI LNG Corp.
Kanden Energy Development Co., Inc.
ECHIZEN ENELINE CO., INC.
Two other companies

Editorial policies, Scope of report, Contents …………………

Management and CSR

Report publication date

Integrated energy supply

1

Employees

Comfort
C
Co
omf
mfor
for
ortt andandan
Safety
Safe
Saf
Sa
fety
fety
ty services
serrvi
vice
vice
ces
ces
in daily
dai
aily
ily
ly life
lif
ife
fe
in

Information andtelecommunications(IT)

Kansai Electric Power Group and its pledge to stakeholders……

GRI’s “Sustainability Reporting Guidelines,” Version 3
Ministry of the Environment’s “Environmental Reporting Guidelines”(2007 Version)

Initiatives toward a trusted, environmentally advanced
corporation ……………………………………………………… 29

3

Proactive Contributions to Development of Local
Communities
Contributing as a member of society ………………………… 35
Efforts for regional stimulation ………………………………… 36● To ﬁnd out more about the Kansai Electric Power Group, werecommend reading the following publications.

4

Respect for Human Rights, Development of Favorable
Work Environments
Respect for human rights ……………………………………… 37

CSR Report
2011

Annual Report
2011

Company
Profile 2010

Describes theKansai ElectricPower Group’s CSR
activities.

Reports the businessresults and financial
position of the Groupto its shareholders andinvestors.

Describes Kansai
Electric Power’s
operations.

Web Detailed information on the Group’s CSR and environmental initiatives
http://www.kepco.co.jp/corporate/csr/charter.html
Website for detailed ﬁnancial information:
http://www.kepco.co.jp/ir/index.html

5
6

Leveraging employees’ diversity and creating comfortableworkplaces ……………………………………………………… 37
Highly Transparent and Open Business Activities
Communicating with stakeholders …………………………… 39
Strict Enforcement of Compliance
Consciousness raising and autonomous efforts in individual
workplaces ……………………………………………………… 41
Promoting information security countermeasures andensuring thorough protection of personal information ……… 42

Kansai Electric Power Group CSR Report 20112

Message from our President

Continuing to serve customers and communities
by maintaining CSR as a firmly held value
Response to the Great East Japan Earthquake
On behalf of the Kansai Electric Power Group, I would like toexpress my sincerest condolences to all of those who wereaffected by this year’s Great East Japan Earthquake and to let
you know we are all praying for the earliest possible recovery of
the region.
Since the earthquake, the accident at Tokyo ElectricPower Company’s Fukushima Daiichi Nuclear Power Plant
and subsequent planned blackouts have significantly shaken
people’s faith in the electric power industry, and in nuclear
power in particular. We and the entire electric power industry
are deeply cognizant of the grave nature of this situation.
The Kansai Electric Power Group has been doing its
utmost to support recovery in the affected region. With arenewed perspective on the importance of our responsibility
to provide one of society’s lifeline services, we are putting
our full strength behind efforts to ensure a safe and stablesupply of electricity. Particularly in the field of nuclear power,
we are making every effort to ensure that our active plants arecontinuing to be operated in a safe and stable manner, thatsafety countermeasures are being implemented based on thelessons of the Fukushima Daiichi Nuclear Power Plant accident,
and that steps are being taken toward the goal of remobilizing
plants whose operations have been suspended.
In addition to implementing a variety of such measures,
we are explaining the situation in a way that everyone canunderstand so as to cultivate public understanding andconfidence. In this way, taking one step at a time, we areworking to restore people’s faith in the electric power industry.
Due to delays in the remobilization of nuclear plants that
had been undergoing inspections nationwide, we were left
with little choice but to ask for our customers’ cooperation inconserving energy this past summer with the aim of stabilizing
the supply and demand of electricity.
I once again would like to apologize for the inconvenienceand trouble we have caused our customers, and to thankthem most sincerely for their remarkable understanding andcooperation. Going forward, we will continue to do everything
we can to ensure stability in the supply and demand of electric
power.

Our unchanging mission
Continue to serve customers and communities

3

Kansai Electric Power Group CSR Report 2011

FY 2010, as of March 31, 2011

Group Long-Term Growth Strategy 2030 and its related action
plan, the Kansai Electric Power Group Medium to Long-Term
Plan, both of which were established last year.

Our corporate social responsibility
Unshakable, ﬁrmly held values
We have identified corporate social responsibility (CSR) as oneof the “firmly held values” that must be adhered to by the Kansai
Electric Power Group in our Long-Term Growth Strategy.
CSR me a ns none othe r tha n dilige ntl y f ulf illing the
responsibilities that are ours to fulfill as a member of society. Thisis achieved when each and every member of the Kansai ElectricPower Group thinks about issues from the perspective of its
customers and other stakeholders, and conscientiously performs
the work assigned to them with a sense of mission and purpose.
We will continue to serve our customers and communities byrecognizing CSR as one of our unshakable, firmly held values, nomatter the environmental changes we face.

Promoting CSR

Company name:
The Kansai Electric Power Company, Incorporated
Headquarters:
3-6-16 Nakanoshima, Kita-ku, Osaka 530-8270
Date of establishment: May 1, 1951
Paid-in capital:¥489,300 million
Shares of stock outstanding: 938,730,000
Main business:
Electric power industry
Number of group companies: 59 consolidated subsidiaries, 4 afﬁliates
accounted for by the equity method
Number of employees: 32,418 (consolidated),
22,207 (non-consolidated)
Electricity sales:
151,100 million kWh
Operating revenues: ¥2,769,700 million (consolidated),¥2,475,900 million (non-consolidated)
Total assets:¥7,310,100 million (consolidated),¥6,457,500 million (non-consolidated)

Power source composition:(Total 168.5B kWh)

17.0B kWhFiscal year-end power sourcecomposition:(Total 40.77M kW)

Renewable energies

1%

Hydropower

1.2B kWh

10%

Hydropower 22%

8.91M kW
Thermal 53%

Thermal 45%
Nuclear 44%

76.6B kWh

Nuclear 25%

73.7B kWh

Conscientious CSR practice
To conscientiously practice CSR, each and every member of the
Kansai Electric Power Group must enhance their understandingof CSR, and workplaces must promote a culture in which CSR
awareness is a regular part of job performance. We are therefore
developing strategic activities in our workplaces around CSR
leaders, including discussions and case study trainings aimed at
improving the workplace culture.
I also will be visiting as many workplaces as possible sothat I can repeatedly convey the nature and importance of CSR,
based on my own impressions, in the context of a direct dialogue
with employees.
We are striving to cultivate personnel and develop workplaceenvironments where everyone can feel stimulated and motivatedin their work. For example, in June of this year, we developed
a framework aimed at “diversity promotion,” to take maximum
advantage of the diverse personalities and strengths of individual
employees.

Through the CSR Report

Notes: 1. The ﬁscal year-end power source composition includes electric power received
from other companies.
2. The power source composition is the composition ratio of our electricity output
to demand.
3. Due to rounding, the totals may not equal 100%.

System map (as of March 31, 2011)
Supply area:

Through this report, we hope to foster closer communication with
our various stakeholders. The pages that follow include featurearticles that explain our recent appeals for energy conservationand the Group’s efforts in response to the Great East Japan
Earthquake.
This repor t also describes the Group’s initiatives as
specifically as possible in accordance with the six action principles
established to guide its CSR practice. This edition features specificefforts undertaken in various workplaces and reflections on thoseefforts provided by individual workers. These can be found in the“CSR Highlight” section of each chapter.
I hope that after reading this report, you will feel free to shareyour frank and honest opinions about future issues that need to beaddressed, your expectations to the Group, and any other topics
that you would like to bring to our attention.
September 2011

Otozawa

Osaka, Kyoto, Hyogo (greater part),Nara, Shiga, and Wakayama prefectures;
portions of Mie, Gifu, and Fukui prefectures

Shimokotori

Shin-Kurobegawa
No. 3
Kurobegawa
No. 4

MihamaMaizuru

Kiso
YomikakiMaruyama

ReinanTakahama

MiyazuOhi
Shin-Ayabe

Okutataragi
OkawachiYamazakiWorking toward closer communication

21.53M kW

10.33M kW

Ho

Seibanku.2Noeji . 1
Him ji No
e
Himi
o
Ai
o
Ak

Kansai Electric Power Co., Inc.
President and Director
Makoto Yagi

Since it was founded 60 years ago, the Kansai Electric PowerGroup has provided a solid foundation for its customers’ lives
and industrial activities by providing a safe and stable supply of
goods and services, primarily centered around electrical power.
The group has managed its business in such a way as to fulfill
its mission of contributing to the sustainable development ofsociety.
Since the Great East Japan Earthquake, the businessenvironment facing the Group has become considerably morechallenging, with moves being made to revise the nation’senergy policies and an increasing sense of uncertainty about the
future of the economy. To fulfill its unchanging mission of “serving
customers and communities,” even under these conditions,
the Group will continue to work as a unit toward implementing
future-focused efforts based on the Kansai Electric Power

Overview of Kansai Electric Power

se

Nose
Ina
ga
wa

tsu

Keihoku
Higashiomi
Nishi Kyoto
Kisenyama
Minami Kyoto
Shin-Ikoma

Legends:

Nanko

SakaikoKansai Energy Center

Shigi

Higashi Yamato

Thermal power plant

Tanagawa No. 2
Kainanu
ct cdire nekV sion li
0±25 nsmis
tra

Gobo

Nuclear power plant

Kinokawa
Okuyoshino
Kihokutrren

Hydropower plant

Substation
Switching station
Converter station
500 kV transmission
line
Tie point with other power companies
Kansai Electric Power’s supply area

Kansai Electric Power Group CSR Report 20114

Management and CSR
Kansai Electric Power Group Management and CSR

Our Management Philosophy and Ideal

To continue fulfilling its mission, unchanged since its inception, of “serving customers and communities,” theKansai Electric Power Group develops all of its business activities from a fundamental platform that views CSR as afirmly held principle of the entire Group.

Management Philosophy"Maedaregake Spirit"(the spirit of consideration for and service to others called for by the first president Shiro Otagaki) 1951
Place highest priority on serving customers as a truly private company
1964 Internally
announced

The Establishment of Kanden* Services

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reasonably priced electricity
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community

Corporate Creed
As a company that provides a public utility,
we are committed to the principles of:
Maintain a sense of responsibility and fairness supported
Good sense: by common sense
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Diligence:
our very best
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Friendship: become caring and compassionate members of society*Kanden is a nickname for Kansai Electric Power

Kansai Electric Power GroupManagement Vision

2004 Established in March

Our ideal, target enterprise state

Individual action policy

To be No. 1 in customer satisfaction
among suppliers of basic daily needs,
with energy at the core of our business

Each of us will do his/her absolute best
to make the customer happy
2005 Establishedin May2004 Establishedin March
The Kansai Electric Power GroupThe Kansai Electric Power GroupCSR Action Charter

CSR Action Standards

Actions the Kansai Electric PowerGroup has identiﬁed as pillars of its
support for CSR

Rules speciﬁed by the Group for
speciﬁc actions at the individual levelaccording to six action principles

CSR Action Principles
Kansai Electric Power Group

Long-Term G
GrowththhS
Strategy
St t
2030

2010 Established in March

Assuming the speciﬁc form of a Group that is “No. 1 in customer satisfaction”
The medium-to-long-term plans and annual management plans should be based on this strategy
Keeping close ties with ourcustomers at all times over thelong term, we serve ourcustomers with ever-increasinglevels of satisfaction in energy
and modern living.
We are playing a key role in achievinga sustainable, low-carbon society
through an integrated approachencompassing
accelerationofconversion to low-carbon-processelectricity, contributing to energy
conservation, cost reductions andCO2 reductions; and construction of a
Kanden Smart Grid.

Expand service
lineup and global
contributions

Be the best partner
for energy and living

Be a main player
in a low-carbon
society

Be a pioneer inthe stable supply ofnext-generationenergyThe Kansai Electric Power GroupCSR Action Charter
The Kansai Electric Power Group’s business activities draw
support from customers, regional communities, business
partners, shareholders, investors, employees and many othersegments of society. This trust the Group earns from all thesecommunities is the very bedrock of the Group’s operations,
without which it would be unable to maintain sustainablegrowth and fulfill its mission. By fulfilling its responsibilities
as a member of the community and faithfully meeting the
expectations of the community as a business, the Group
contributes to sustainable development while reinforcing that
hard-earned trust. Thus, the Kansai Electric Power Groupdevelops all of its business activities and fulfills its social
responsibilities as an enterprise based on its six CSR Action
Principles.

CSR Action Principles
1. Safe, Stable Delivery of Products and Services

The new era of a low-carbon
society is rapidly emerging, in which
resources are higher in price andincreasingly limited. The Kansai
Electric Power Group will develop
optimal frameworks to serve theneeds of this new era, to ensure astable supply of resources andstable energy supplies to Japanand the world.

2. Progressive Approach to Environmental Problems
3. Proactive Contributions to Development of Local
Communities
4. Respect for Human Rights, Development ofFavorable Work Environments
5. Highly Transparent and Open Business Activities
6. Strict Enforcement of ComplianceKansai Electric Power Group Management Vision
http://www.kepco.co.jp/corporate/vision/index.html

Pursue best solutions

Taking advantage of the Group’s rock-solid business foundation, we continually anticipate theneeds of each age to deploy optimal operations for both customers and society.

Rock-solid
business foundation

We earn the trust of customers and the community by delivering high-quality electrical power
at low cost, with sincere and excellent service. This business foundation includes the people,
facilities and technology required to deliver this service.

Kansai Electric Power Group CSR Action Standards
http://www.kepco.co.jp/corporate/csr/standards.html

The Group’s ﬁrm values include a safety culture, which vows to never again see an accident
like that of the Mihama Nuclear Power Station Unit 3, and management that values people,
by which we strive to see the other side’s perspective. We recognize the vital importance ofpracticing CSR, fulﬁlling our responsibilities to the communities in which we do business.

Kansai Electric Power Group Medium to Long-Term Plan
http://www.kepco.co.jp/corporate/ml_plan/index.html

Firm values

5

Our Target
Ou
Our
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Ta
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State
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ta
te
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orr 2
2030
0 0
03

Immediately after Kansai Electric Power was founded in 1951,
its first president, Shiro Otagaki, called for it to maintain a“Maedaregake Spirit” (the spirit of consideration for and service
to others) as a private-sector company. This encapsulates theKansai Electric Power Group’s approach to what is now called
CSR. The “good sense, diligence, and friendship” that Shiro
Otagaki inculcated in all employees for the “cultivation of a good
corporate culture” have been maintained and passed down in
the form of the Corporate Creed. Following major changes to the
management environment and business structure, the Kansai
Electric Power Group Management Vision was formulated in
2004. It specified being “No. 1 in customer satisfaction” as the“ideal enterprise state,” announced the Kansai Electric PowerGroup CSR Action Charter, which is comprised of six CSR
Action Principles for achieving that ideal state, and clarified amanagement vision centered around CSR. To help the Group
continue to fulfill its unchanging mission of “serving customers
and communities,” even in the midst of the massive changes
in the business environment that are being anticipated for the
future, in 2010 we formulated the Kansai Electric Power Group
Long-Term Growth Strategy 2030 and clarified what we want
the Group to look like in 2030. Even this strategy puts CSR, afirmly held value of the entire Group, at its core, reflecting how theGroup has in the past and will continue in the future to approach
management from a solid foundation of CSR.

Kansai Electric Power Group CSR Report 2011

Kansai Electric Power Group CSR Action Charter
http://www.kepco.co.jp/corporate/csr/charter.html

Kansai Electric Power Group Long-Term Growth Strategy 2030
http://www.kepco.co.jp/corporate/strategy/index.html

Kansai Electric Power Procurement Activities
http://www.kepco.co.jp/kepa/purchas/index1j.html

The Kansai Electric Power GroupCSR Action Standards
Directors and employees recognize at all times that they are
members of the Kansai Electric Power Group, always maintaining
the propriety and dignity appropriate to that station and acting
in the best interest of society. In carrying out the Group’s
operations, directors and employees maintain safety as theirfirst priority, strictly comply with all
relevant laws, corporate ethics andsocial rules, conduct their duties
diligently, and make every possible
effort to make the customer happy.
Carrying the Conduct Card
Every employee has been issued with a Conduct Card to carry, which is printed
with the Kansai Electric Power Group Management Vision and CSR Action
Standards. Employees fill in their own action targets on the reverse side and use
the card to check their actions and targets in their everyday business activities.

CSR Procurement Policy
Aiming at the best suited formulation, maintenance and operationof our equipment, the Purchasing Department of Kansai ElectricPower timely and ecologically procures equipment, materials
and services that excel in safety, quality and price. Throughthese procurement activities, we drive forward corporate social
responsibility.
As our procurement activities are supported by all our valued
business partners, we believe that working to build mutual trust andforging the stronger-than-ever partnership will directly lead to thepromotion of CSR activities. The Purchasing Department of Kansai
Electric Power sets and practices “Behavioral Standards for theProcurement Activities.” We strive to ensure our partners understandthe “Behavioral Standards for the Procurement Activities” andpractice “Requests for the Suppliers” in a proactive manner.

1. Highest priority to the safety, maintenance andimprovement of quality and technical strength
Viewing safety as our highest priority, we will make efforts
to help maintain and improve our quality and technologicalcapabilities to ensure that we are creating, maintaining, andutilizing equipment and facilities in an optimal manner.

2. Being environmental-friendly
We promote the procurement of environmentally friendly
equipment, materials and office supplies (green purchasing), andwork in cooperation with our business partners to contribute to
the creation of a recycling-oriented society.

3. Establishment of fiduciary partnership
By striving to improve our supply chain in collaboration with ourbusiness partners, we are building strong, trusting relationships
with those partners and working toward our mutual growth anddevelopment.

4. Transparent, open business activities
To procure equipment, materials and ser vices that of fer
excellence in terms of safety, quality, and price, within theappropriate time frame, we open our doors widely to suppliersboth inside and outside of Japan. We select business partners
fairly and equitably, based on their safety, quality, technologicalcapabilities, consideration for the environment, price, delivery
and work schedule reliability, and maintenance and management
conditions, even as we consider issues of economic as well associal rationality.

5. Full compliance
We obey all relevant laws and the spirit of those laws, particularly
those laws that are related to safety and respect for humanrights (e.g., prohibitions against child labor and coerced labor).
We are fully committed to the strict management of personal andconfidential information. We will not engage in any behaviors that
support the activities of criminal organizations that pose threats
to social order or safety.

Kansai Electric Power Group CSR Report 20116

Kansai Electric Power has a number of committees, such as themeetings of the executive directors, the CSR Promotion Council andthe Risk Management Committee, which oversee and ensure theappropriate execution of duties. These committees operate under
the supervision of the Board of Directors, which is appointed at theGeneral Meetings of Shareholders. The Company also employs
corporate auditors, a Board of Auditors and accounting auditors.
From each of their professional perspectives, these auditors confirm
that the Company executes its operations in an appropriate andlawful manner. This system constitutes the foundation of Kansai
Electric Power’s corporate governance system.

Assurance of appropriate execution ofbusiness matters
Kansai Electric Power takes proactive steps to enhance its corporate
governance capability on an ongoing basis. Board of Directors
meetings are convened regularly once each month, complemented
by extraordinary meetings held when deemed necessary, and it ishere that matters of essential importance to Group management aredeliberated and decided. In addition, all Directors are continuously
supervised through regularly issued reports on the execution statusof the duties incumbent upon them.
In executing important business matters, the Company
implements swift and proper decision-making by convening meetingsof the executive directors regularly—in principle once every week—inorder to implement efficient and effective corporate management.
The system of executive officers was introduced in order toseparate the executive and supervising functions of management
and to boost the speed and efficiency of business execution.

Assurance of transparency and soundness
Kansai Electric Power uses a system of Corporate Auditors
to audit continuously and effectively the appropriateness andadequateness of Directors in the performance of their duties. The
Corporate Auditors attend important meetings, including Boardof Directors meetings and Executive Meetings, where they state
their opinions, listen to explanations by the Directors pertaining tomatters of importance to Company management, and look into
the business and assets status of the Company’s main bases ofoperation and Group companies. Through auditing, the Corporate
Auditors ensure the transparency and soundness of the Company’sbusiness operations. In addition, meetings are regularly convened
between the Corporate Auditors and Representative Directors, et al.,as a way of promoting exchanges of opinion.
To support the duties of the Corporate Auditors and Board ofAuditors, an Auditing Office (12 members) has been established.
This is a specially appointed organization in charge of actual auditing
duties, operation of Board of Auditors meetings, etc. To ensure the
Office’s independence, it functions directly under the Corporate
Auditors and does not perform any other duties relating to the
executive functions of the Group. Outside officers have also been
appointed: three Directors and four Corporate Auditors, the latter
representing a majority among the seven Corporate Auditors in total.
Outside Directors and outside Corporate Auditors have no special
rights or interests in the Company and retain independence.

Enhancement of internal auditing functions
Kansai Electric Power has established an Internal Auditing
Committee whose functions are to share and deliberate a broad
range of management issues relating to quality and safety, secureviews and information from outside the Company and, from an
impartial and specialized standpoint, maintain proper internal auditingof the Kansai Electric Power Group as a whole.
An Office of Internal Auditing, consisting of 42 members, hasalso been established as an organization specially assigned toperform internal auditing. The office conducts regular auditing of risk
management systems, risk management status, etc., and submits
proposals or reports to the Executive Meetings concerning internal
auditing plans and their results. At the various work areas, activities
needed for making improvements in light of the auditing results
are carried out in an ongoing quest to ensure proper business
management.
As the vital overseers of corporate governance, the Office ofInternal Auditing, Corporate Auditors, and Accounting Auditors
coordinate, at their discretion, in the performance of auditing duties.
They also maintain close ties for exchanging views regarding auditing
results, etc.

CSR Promotion System

Management of risk accompanying
business activities

The CSR Promotion System centeringon the CSR Promotion Council

In line with the Kansai Electric Power Group Risk Management
Rules, risk accompanying business activities is, in principle,
managed autonomously by the executive section of each
respective business division. In cases of risk deemed to beimportant across multiple organizational levels, risk management
is strengthened by determining risk management items by fieldof specialty, after which experts in each field provide advice andguidance to the various business execution divisions. In addition,a Risk Management Committee has been formed to manage
risk comprehensively. The Committee strives to manage risk
accompanying Group business activities at the level deemed
appropriate in each case. Based on this risk management
system, the Company carries out appropriate financial reportingand ensures the trustworthiness thereof, as stipulated in the
Financial Instruments and Exchange Law.

Kansai Electric Power has a CSR Promotion Council in place,chaired by the Company’s president. These meetings establish
the general policies and activities that guide the entire Groupin promoting CSR, provide general coordination of specificactivities, and ser ve to encourage implementation. Issuesof a specialized nature are sent to committees, such as theCompliance Committee and the Environmental Board, fordeliberation.
The policies formulated by the CSR Promotion Council
are communicated to each sector and operating location, andactivities are deployed. Each Group company develops its own
CSR promotion activities independently, while sharing information
with Kansai Electric Power.

Compliance Committee
The Compliance Committee formulates our Company’s generalpolicies regarding compliance and promotes the coordination andimplementation of specific policies. A Compliance Activity Plan,
formulated every year through the Committee’s deliberations,is converted into concrete form in the action plans related tothe business activities of the various head office divisions andbranches, and is put into practice in the form of on-site training
sessions and legal compliance status checks. The Compliance
Consultation Desks, which have been installed by this committee,
examine and respond to inquiries regarding compliance made byemployees.
The Committee then uses the reports it receives to ensurethat the PDCA cycle is being followed with regard to these
activities.

■Risk Management System
The system is based on the concept that businessexecutive divisions will independently manage risks.

Business execution
divisions

Cross-organizational risk
management bodies

Areas of risk

Business headquarters● Information security

Report● Safety and health● Market risk

Branches● Reliability of

Advice,guidance

financial reports● Environment● Disasters

Power plants, sales offices● Compliance● Management ofsubsidiaries

ReportAdvice,guidanceOfﬁce of Internal Auditing

Basic system of corporate governanceRisk management

Internal audit

The Kansai Electric Power Group aims for further growth based on a firmly held vision of CSR. Recognizing the importanceof transparency and soundness of business operations in achieving this goal, the Group aims to strengthen its corporate
framework.

Group companies

Corporate governance

Environmental Board
The Environmental Board promotes progressive efforts toaddress environmental problems across the entire organization.
It implements environmental management activities based on
various environmental policies, and formulates specific actionplans related to recycling-oriented business activities.
In addition, the committee checks and reviews specificaction plans, and promotes sound responses to environmental
problems.

Advice,guidance

ReportRisk Management Committee
General Shareholders’ Meeting
Appointment

Appointment

Corporate Auditors(Meeting)

Submission or reporting

Approval
ReportPresident (Executive Meeting)

Auditing Office

Execution of business based on policies set by the Board of Directors (organization for discussing execution of important business duties)

ReportDetermination and instructionof management measures

Business execution divisions(operating sectors, internal control sectors and subsidiaries)

7

Kansai Electric Power Group CSR Report 2011

Internal Auditing
Committee

ReportNuclear Power
Integrity Reform
Committee

Risk Management
Committee

Inquiry

Compliance
Committee

Fine-tuning of plans,
inspections anddeliberations

CSR Promotion
CouncilCommitteeorganization
Approval

Submission

Response

Accounting
auditing

Kansai Electric Power
President
CSR Promotion Council
Environmental Board

Compliance Committee

Accounting Auditors
Audit
reportEtc.

Approval ofinternal auditing
plans, etc.
Monitoring /evaluation

Audit report
Internal audit

Investigation■CSR Promotion System

Head office divisions

Nuclear Power
Integrity Reform
Veriﬁcation Committee

Branches
Sales offices, operation andmaintenance offices, power plants

Group Liaison Committee,
various types ofGroup Company Committees

Other committees, such as those below, have also been established to examine various issues.
● Safety and Health Committee ● Social Integration Education Promotion Committee

Kansai Electric Power Group companies

Board of Directors (Directors)
Decision-making and supervision pertaining to important management matters

Appointment

Audit

Ofﬁce of Internal Auditing
Internal auditing
reportKansai Electric Power Group CSR Report 20118

1 Safe, Stable Delivery of Products and Services
Do>>

Our mission and responsibility as a lifeline service provider
The “best mix” of power sources andtheir stable, long-term supply

To provide higher-quality electric power

Because Japan has a lack of natural resources and a fragile
energy structure that relies on imports and special energies,
Kansai Electric Power is working on creating an effective mix ofvarious types of energy sources.
Specifically, we are comprehensively exploring energy
security, environmental soundness, and economic efficiency,
while maintaining a primary focus on ensuring safety, as we strive
to create an optimal, balanced power source composition thatcombines nuclear power generation with thermal power generation,hydropower generation, and various renewable energies.
■Power source composition comparison
Composition ratio of power generation facilities at the end of the fiscal year
(Unit: %)2010(results)

2020(planned)
(FY)

25

13

19

21

12

9

27

12

20

20

12

9

NuclearCoal

Power source composition ratio

2010

44

(results)

20

5

50

(planned)(FY)
NuclearDue to the Great Hanshin-Awaji
Earthquake

17
Coal

19
LNG

3

8
1

Notes:
1. The composition ratios for FY 2020 were calculated based on our FY 2011
Electric Power Supply Plan (dated March 28). Should revisions to the plan
become necessary, the appropriate adjustments will be made.
2. The ﬁscal year-end power source composition ratio includes electric powerreceived from other companies.
3. The power source composition ratio is the composition ratio of our company's
electricity output to demand.
4. Due to rounding, the totals may not equal 100%.

Stable fuel procurement
In the procurement of fuel for thermal power plants, we are aiming
to optimize our purchasing balance of crude oil, LNG, and coal whileaccommodating changes in electric power demand. Particularlyin the case of LNG, we are diversifying suppliers and contract
terms, and are making efforts to create an integrated system that
extends from gas production to importing and receiving, throughthe acquisition of upstream interests and ownership of our own LNG
carriers. In addition, we are maintaining procurement flexibility byacquiring dedicated coal carriers and our own domestic oil carriers.
These measures are expected to facilitate the stable procurement offuel and help reduce costs over the long term.
We also are striving to achieve more stable nuclear fuelprocurement by participating in a uranium mine development projectin Western Australia, securing upstream interests, and investing
capital in a uranium enrichment plant.

Exterior view of the Pluto LNG Project onshore plant (Western Australia)

9

Kansai Electric Power Group CSR Report 2011

To ensure the safe and stable delivery of electricity and other services
to our customers, each Group company promotes its own independent
activities with regard to the construction, maintenance, management,
and use of facilities. Here we highlight several of those efforts.

Based on our mission of the stable provision of electric power,
Kansai Electric Power is engaged in initiatives for “strengthening
facilities to withstand disaster” and “establishing a disaster
control system to enable rapid recovery” as basic measures for
dealing with natural disasters such as earthquakes, typhoons,snow damage, heavy rain, and lightning damage. Also, in recent
years the Company has also been developing measures to deal
with the outbreak of new strains of influenza, and we are building
systems to ensure the stable delivery of electricity to customers
even in the event of a pandemic.

When disaster strikes, our expertise facilitates
the rapid recovery of facilities
Kanden Engineering Corporation is involved in every stage ofthe electricity delivery process, from hydropower stations toelectricity transmission, transformation and distribution, engaging
in new construction, expansion, renovation, and maintenanceand inspection activities at electricity distribution facilities. Using
the reliable technological skills and high construction quality thatit has cultivated since its founding in 1940, this company plays animportant role in the safe and stable supply of electricity.
Kanden Engineering has established a construction systemat each base of operations within Kansai Electric Power’s service
area. When a disaster strikes, the company is able to contributeto the fastest possible restoration of electric power by mobilizingthat construction system, which is already well established in
the region and which utilizes personnel who are familiar with theequipment and who can respond quickly.

Due to typhoon

0

83

85

87

89

91

93

95

97

99

01

03

05

Strengthening facilities for disaster resistanceThanks to lessons from past natural disasters, electrical distribution
equipment is today designed to sustain minimal damage even in theevent of earthquake, typhoon or other such occurrence. Also, thepower distribution system covers the Kansai region like a fine meshnet. In the unlikely event of damage occurring to some of the routes
on this network, power can be supplied quickly from alternative
connecting routes.

Disaster control system to enable rapid recovery:
comprehensive preparations for every eventuality
In the event that power supply facilities are damaged as the resultof a disaster, or upon actually detecting such damage, a disaster
control system, as described below, will immediately be establishedto deal with the situation. The Company gathers and distributes
information both from within the Group and from other sources, anddetermines recovery policy, in promotion of recovery activities.

Due to typhoon

5 min
1

1

Preparing for natural disasters andinﬂuenza outbreaks

100

9
1

2020

(Min/household)(Power interruption includes stoppages due to accidents and work)
200

Pumped- Conven- Renewable
Oil/
Energies
other storage tional
Hydro
Hydro

21

Annual power interruption time per household■Annual

Pumped- Convenstorage tional
Hydro
Hydro

Oil/other

LNG

To ensure a safe and stable electric power stably, Kansai ElectricPower works to operate power grids that provide a reliable link
between power stations and consumers and enable an optimal
configuration of facilities. We are also engaged in rigorous efforts
to prevent accident recurrence, as a result of which Kansai
Electric Power achieved one of the world’s highest levels of
power supply reliability in FY 2010.
The Company is continuing to develop and install newtechnologies and construction methods to ensure that accidents
are prevented and to enable swift recovery in the event an
accident does occur.
In response to public demand, we are striving to create aflawless supply system, thereby contributing to the continuing
development of the Kansai region.

Efforts by Group companies
to ensure a safe and stable supply

07 09 10(FY)

Tireless efforts to create a safety culture
We believe that safety is the core of all our business activities
and the basis upon which the public places their trust in us. It isessential to improving the quality of all our business activities andto our future growth. We will therefore continue working tirelessly
to ensure that safety assurance is given the highest priority in ourbusiness activities so that we can continue achieving results inthis area. Through daily interactive communication with all of thebusiness partners that sustain the Kansai Electric Power Group,
including its partner companies, we promote the sharing of
information and mutual education related to safety awareness, aswell as risk reduction activities. We are thus working to create an
unshakable culture of safety at even higher levels throughout thegroup (Kansai Electric Power Safety Culture Zone).

Training the personnel who support safe
and stable supply functions
To enable us to provide products and ser vices in a safe,
reliable manner, Kansai Electric Power recruits staff yearly on
a continuous basis and implements continued, systematic,
repeated education and training with the aim of nurturing
specialist personnel. We are promoting a range of initiatives toensure that technologies and skills are maintained and passed
on. These include our expert technician system and a system
for ascertaining the technological capabilities of individual
employees. In doing so we hope to ensure that the technologies
and skills our personnel have built up thus far will be passed on
to the entire Group and further improved upon.

Work being performed at a substation

Safety initiatives in the gas business
Kansai Electric Power is developing its gas business primarily inthe urban areas within its service area, and is making every effort
to offer safety assurances to customers so that they will feel safe
and confident using their gas services. Specifically, we have built asecurity system comprised of 14 locations, including power plants andoperation and maintenance offices, and we conduct security activities
that include inspections required by such laws as the Gas Business
Act, as well as regular checks on customer equipment. We are also
working to expand our regular educational activity opportunities andour company-wide disaster drills, and to strengthen our technologicalcapabilities, including our accident response capacity.
We hold safety meetings, which include joint drills with customers,
and give customers instructions regarding their initial response to adisaster and the importance of shutting off their gas supply valve. We
hope that these efforts will even further contribute to our customers’safety.

Emergency Disaster Measures Headquarters
at the Company’s head office■Disaster control system
Organization

Criteria for establishment

Disaster Alert Headquarters Cases where a disaster such as a typhoon is predicted
Emergency Disaster
Measures Headquarters

When a disaster strikes
Occurrence of an earthquake with an intensity of
6-lower or greater (Japanese scale) within our
power supply area

Training in shutting off gas valves in an emergency

Kansai Electric Power Group CSR Report 2011

10

1 Do

Safe, Stable Delivery of Products and Services>>

Initiatives prioritizing safety at nuclear power plants
Nuclear power generation does not produce CO2 emissions

Necessity and features of nuclear power
Guaranteeing energy security
Japan is an energy-poor country: if nuclear power is excluded its
self-sufficiency rate is only 4%, with the remaining 96% imported
from overseas (figures from Ministry of Economy, Trade andIndustry’s Energy White Paper 2010). Although energy resource
prices were relatively stable in FY 2010, this situation is likely tochange given the anticipated growth in future energy demand
from the developing nations. This suggests that it is necessary tosecure resources in order to ensure the reliable provision ofelectricity.

Securing resources through the nuclear fuel cycle
Unlike oil or natural gas, the uranium used at our nuclear power
plants is widely distributed throughout the world. Since many ofthe producing countries have stable political environments, it is a
resource that offers a high level of supply stability. Because of its
high energy density, it is also easy to transport and facilitates thestockpiling of energy resources.
We are able to collect useful resources such as uranium andplutonium by reprocessing the fuel used at our nuclear power
plants. This also helps us maintain our stable access toresources.

As nuclear power generation utilizes the heat produced whenuranium undergoes nuclear fission to generate electricity, like solar
and wind power generation, it produces no CO2 emissions when
producing electricity. This makes it extremely useful in curbing global
warming.

Spent uranium fuel from nuclear power plants is sent toreprocessing plants and its reusable substances (uranium andplutonium) recovered for use as MOX (mixed oxide) fuel. The
process in which existing nuclear power plants use this fuel isknown as the “plu-thermal” process.
Kansai Electric Power loaded MOX fuel into the Takahama
Power Station Unit 3 in December 2010, and has been fully
operating the plant since January 2011.
In the future, we will move forward in promoting our pluthermal plans by placing the highest priority on safety andseeking the understanding and cooperation of local residents.

Moving forward on plu-thermal plans
To guarantee the quality of MOX fuels, rigorous checks are
performed at each step. The MOX fuel procurement process isbeing revised based on actual initial production results.

Kansai Electric Power is implementing a variety of measures tominimize risk and ensure sufficient safety at its nuclear power plants.
Low-level radioactive waste disposal facility

Fabrication plant

Reconversion plant
Uranium
hexafluoride

Design and function to maintain safety

Fuelassembly

Uranium
dioxideRadioactive waste(low-level)

Uranium dioxide(depleted uranium)

MOX fuels

Nuclear power plant

Spent
fuel

Spent
fuel

Uranium enrichment plant MOX fuel plant

Plu-thermal
ﬂow

Uranium
hexafluoride

Reuse(plutonium)
Spent
fuel

Conversion plant
Yellow
cake

Recovereduranium
Reprocessing plant
Radioactive waste (high-level)

Recycled fuel storage center(intermediate storage facility)

Smelter

Uranium ore

Uranium mine

High-level radioactive waste
storage facility

High-level radioactive waste
disposal facility

Design and systems
Safety design
withleeway built in

Plu-thermal initiative

Safe operation of nuclear power plants■Nuclear fuel cycle■Safety measures in nuclear power plants(multiple protection)

The facilities at nuclear power plants utilize the concept of multiple
protection to confine radioactive materials. To start with, the facilities
are constructed to even stricter standards than those laid down
by law, and their designs include fail-safe systems1 and interlock
systems2, premised on the fact that machines break down andhuman beings make mistakes, in order to prevent a malfunction or
human error from resulting in an accident. In the unlikely event of amalfunction occurring, safety measures are implemented at multiple
levels, and multiple safety functions come into action: the abnormality
is detected at an early stage and the nuclear reactor shuts down
automatically, and large amounts of water are injected to cool thefuel and radioactive materials being contained within fivefold walls3.
In addition, based on the nuclear accident at TEPCO’s
Fukushima Daiichi nuclear power plant that occurred in March 2011,
we promptly took the measures we could at our own nuclear power
stations. As new information becomes available, we will continue totake any measures necessary.
Notes:
1. Fail-safe systems are designed to shift in the direction of safety in order
to avoid dangerous situations when a mechanical malfunction should
occur.
2. Interlock systems utilize a system whereby a mistaken operation is nottransmitted to related equipment even in the event that a human being
makes a mistake when operating it.
3. Fivefold walls consist of five layers of walls to contain radioactive
materials, and are used in pellets, cladding pipes, reactor pressure
vessels, the containment vessel, and the concrete covering containment
vessel.

Fail-safe
systems

Interlocksystems

In the unlikely event ofa malfunction
Shutdown
Should a malfunction
occur, control rods are
immediately inserted
into the reactor toshut it down.

Cooling/containment
An emergency reactor
core cooling system isused to cool the nuclear
reactor, and radioactive
material is contained
within ﬁvefold walls.

Stringent implementation of measures for long-lifeusage of facilities
In order to ensure long-life usage of its facilities, Kansai ElectricPower conducts technical inspections of age-related changes(Evaluation of Long-Life Usage Technology) at nuclear power
plants that have been in operation for more than 30 years, and has
established a Long-Term Maintenance and Management Policy to
be reflected in preservation activities. These technical inspections ofaging-related changes are re-evaluated every ten years.
In June 2010, we received approval from the Minister of
Economy, Trade and Industry (METI) for our Evaluation of LongLife Usage Technology and our Long-Term Maintenance andManagement Policy for the Mihama Power Station Unit 1, which had
been in operation for 40 years as of November 2010. We developed
an operating plan for a maximum of 10 more years, which falls within
the scope of our Long-Term Maintenance and Management Policy,
and Fukui Prefecture and the municipality of Mihama-cho approved
this plan in November 2010. In July 2012, Unit 2 will also reach its
40th year of operation, and we are currently investigating a future
operating plan for that reactor unit in accordance with the prescribed
procedures.
■Flowchart of initiatives in long-life usage of facilities
In operation for 30 years

Activities to train safety awarenessTo improve employees’ skills in operating, maintaining and inspecting
nuclear power plants, the Company launched education and training
programs for employees at the institutions below.

Training at the Nuclear Power Training Center(Takahama, Fukui Prefecture)
Using realistic mockups of actual equipment installed in nuclear
power plants, employees practice maintenance and inspection. To
ensure that past troubles are neverrepeated, the parts that were factors inprevious failures are used in instruction,
aiming to prevent human error, prevent
abnormal conditions and detect any
problems early. Because the Center
offers a close look at the internal
structures of nuclear power plants,
which cannot normally be visited andviewed, it attracts some 4,000 visitors
each year.
Practicing a major inspection on a nuclear
reactor using a mock-up of a reactor vessel

Training at the Nuclear Power Operating Support
Center (Ohi, Fukui Prefecture)
The Nuclear Power Operating Support Center offers a suite of highly
advanced training facilities. An operational training simulator enables
trainees to review a wide range of operating scenarios and evenwatch video of their own training. By reviewing and experiencing
realistic simulations of abnormal scenarios, operators of nuclear
power plants can bolster their skills.
The simulator is used not only for training, but also for manyother tasks in operation thatcannot be confirmed on actual
plant equipment. For example,
it is used to check information
when revising operating
manuals.
Since its opening, the center has
trained over 4,000 operators

Approx. every 10 years

Safety culture cultivation activities presented
at the IAEA International Conference
Technical examinationofaging-related changes
Identiﬁcation of
aging-related
matters to beaddressed

Re-evaluation oftechnical examinationof aging-relatedchanges
Identiﬁcation ofRegular
Regular
Regularaging-related mattersinspections, inspections, inspections, to be addressed (in Continuation
etc.
etc.
etc.
consideration of
newly gathered dataon preservation, etc.)

Application

Long-Term
MaintenanceManagement Policy

Review of Long-Term
Maintenance Management
PolicyIn June 2010, the IAEA International Conference was held in Vienna
to share information on the operational performance of nuclear
power plants. Kansai Electric Power reported on its safety culture
cultivation activities, and its management of the Mihama Nuclear
Power Station including reference to the results of its Operational
Safety Review Team (OSART) evaluation.
To create an unshakeable safety culture, we will continuously
make every effort to improve the safety and reliability of our nuclear
plants through introducing our safety culture activities at international
conferences and incorporating up-to-date best practices identified
by international organizations.

Presentation at the
IAEA conference

11

Kansai Electric Power Group CSR Report 2011

Kansai Electric Power Group CSR Report 2011

12

1 Do

Safe, Stable Delivery of Products and Services>>
Initiatives Based on the Great East Japan Earthquake

Implementation Status of Kansai Electric Power Measures to Raise Safety Levels(as of August 31, 2011)
based on Fukushima Daiichi Nuclear Power Station Accident
LegendSecure emergency power supplies

The Kansai Electric Power is promptly implementing these measures to raise safety levels
and will quickly and appropriately add and implement any necessary measures as new
information is obtained going forward.
Ensure cooling capabilities
for reactor cores

Augment power lines (scheduled upgrades) (To be implemented on a medium/long-term basis)■Connect one 77 kV additional line to Ohi Units 3 and 4(Planned completion in approximately three years)■Implement seismic isolation measures for long-rod and support insulators on
77 kV power line towers (Implementation planned for ﬁscal 2011)■Conduct assessments of embankment collapse, landslides and mudslides on
steep slopes in areas around towers (Assessments planned to be conducted by theend of October 2011)■Replace 77 kV switches with more compact, watertight switches(Planned completion in approximately three years at Mihama Plant)■Enclose backup 77 kV emergency transformer and switches in indoor facilities(Planned completion in approximately three years at Mihama Plant)■Raise oil-retaining walls for 77kV switches and emergency transformers(Planned completion in approximately one year at Ohi Units 1 and 2)■Change route of power cables in buildings to avoid ﬂooding(Planned completion in approximately three years at Mihama, Takahama and Ohi Plants)

Measures for severe accident management■Conduct measures to prevent a hydrogen
explosion from damaging facilities
Install equipment that reduces hydrogenconcentrations without the need forelectricity (static catalytic hydrogen
recombiners) (Installation planned atplants other than Ohi Units 1 and 2 inﬁscal 2012 and 2013)■Conduct measures to prevent a hydrogen explosion from damaging facilities●Establish procedures for maintaining operations by supplying powerfrom backup power generators to hydrogen combustion equipment(already installed) (Completed for Ohi Units 1 and 2 in June 2011)●Establish procedures for maintaining operations by supplying power toexhaust fans that blow outside in order to prevent the accumulation ofhydrogen that has leaked from containment vessel to adjacent space(Completed for plants other than Ohi Units 1 and 2 in June 2011)■Conduct special inspections
during refueling outage
Inspect emergency reactor corecooling systems and containment
spraying (Inspections of Mihama Unit
1 and Takahama Unit 1 completedApril 2011)

Measures for severe accident management■Establish administrativebuildings with seismic
isolation
Establish administrativebuildings with seismic
isolation and measures fortsunamis, earthquakes andradiation (Considered on
medium/long-term basis)

Containment vesselContainment spray(Containment
spay system)

Containment
spray pumps(High pressure safety
injection system)

High pressure safety
injection pumps
Spent fuelpools

Coolers

Controlrods(Low pressure safety
injection system)

Ensure cooling capability for reactor cores
Deploy ﬁre pumps, ﬁre hoses and other equipment to supply
seawater, etc. to condensate storage tanks (Completed April 2011)

Upgrade pipes between tanks(Implementation planned for ﬁscal
2011 and ﬁscal 2012)

Main Steamrelease into air

Feed water(fromcondensers)

Install protective barriers aroundtanks (Implementation planned forﬁscal 2012)■Deploy additional ﬁre pumps and hoses
Deploy additional ﬁre pumps and hoses to supply water to steam generatorsin order to conduct further cooling after reactors are cooled by auxiliary
turbine-driven feed water pumps (Completed June 2011)

Main Steam(to turbines)

Pressurizer

Steamgenerators

Refueling water
storage tank

■Maintain working environment in central control room
Establish procedures to maintain operations by supplying power frombackup power generators already deployed to air conditioning systems
that ventilate the central control room and use ﬁlters to remove radioactive
materials in the air in order to prevent work in the central control roomfrom being impeded even if all power is lost (Completed in June 2011)

Auxiliary turbine-driven
feed water pumps

Coolers
Auxiliary electric-driven
feed water pumps

Residual heatremoval pumps(Residual heatremoval system)

Coolers Cooling
pumps

Fuel
Recirculation
sump

Reactorcoolant pumps

Reactorpressure
vessel

Power
panel

Upgrade pipes

Emergency
dieselgenerators

Centralcontrolroom

Install protective barrier
Raise height of existing breakwater(or establish seawalls on land)

Condensate
storage tank
Doors

Purified water
storage tankRawwater tank

Build access roads toplant (conducted on
medium/long-term basis)

Power lines (towers)
TsunamiElectricity

Switchingstation■Institute operator support systems
Install operator support systems that provide necessary
information on plant conditions and operations during
accidents (To be implemented based on central control panel
replacement schedule at Mihama Unit 3, Takahama Units 1
and 2, and Ohi Units 1 and 2)

Implement measures to maintain the functioning of important safety facilities

Deploy ﬁre pumps and ﬁre hoses to supply
seawater, etc. to spent fuel pools(Completed April 2011)

Secure emergency power supplies
Secure power supplies
necessary for plantmonitoring, etc.
(Completed April 2011)

Deploy backup emergency
power generators (mobile,
air-cooled diesel generators)(Installation scheduled forﬁrst half of FY 2011)■Conduct special inspections during refueling outages
Inspect cooling pumps(Completed at Mihama Unit 1 and Takahama Unit 1 in April 2011)■Switch power supply for water level meters and temperature
meters from regular to emergency■Install water level monitoring cameras(To be implemented in phases starting with plants undergoing refueling outage)

13

Kansai Electric Power Group CSR Report 2011

Install sealing on
doors(Completed May 2011)

Install protective barriers for seawater
pumps (Implementation planned forﬁscal 2011)

Replace with watertightdoors (Implementation
planned for ﬁrst half ofﬁscal 2012)

Keep backup seawater pump motors
on hand (Planned for ﬁscal 2011)

Deploy mobile engine pumps
for supplying seawaterinstead of seawater pumps(Completed June 2011)■Install pipes to inject ﬁre-control water(Implementation planned for ﬁscal 2011)■Raise earthquake resistance (Implementation planned for 2011 and 2012)
Secure power supplies
necessary for operating auxiliaryelectric–driven feed water pumps(Completed April 2011)

Install additional emergency
power generators (Consideredon medium/long-term basis)

Additional measure, etc.
(already completed)Response measure(already completed)

Additional measure, etc.
(currently being planned/
implemented)

Response measure(currently being planned/
implemented)■Conduct drills for operators
Conduct drills for total power failure using operation
manuals and simulators●Conduct drills using manuals (Completed April 2011)●Conduct drills using simulators (Completed April 2011
for Mihama Unit 1, Takahama Unit 1 and Ohi Unit 1)■Establish emergency response framework●Designate managers for this special mission(Completed March 2011)●Designate staff, develop manuals and conduct drills(Completed April 2011)■Enhance accident drills
Plan and conduct drills for severe accidents, including
total loss of AC power at multiple reactors anddamage to primary cooling pipes (consider
systemization of these drills by incorporating them into
the schedule for comprehensive disaster
preparedness drills and conducting them accordingly)(Planned for ﬁscal 2011)

Measures for severe accident
management■Secure means of communication within plants in emergencies●Have mobile, dry-cell communication devices,
etc. at the ready to provide a way for the ﬁeld
operators to communicate with the central
control room during total power failure or
ﬂooding (Completed June 2011)●Have handheld lights and headlamps at theready to make work possible during total
power failure (Completed April 2011)

Seawaterpumps

Rendering

Ensure cooling capability for spent fuel pools

Emergency measure(already completed)

Raise existing breakwaters or build new
seawalls on land (Implementation
planned for ﬁscal 2011 at Mihama and
Takahama Power Station and for ﬁscal
2013 at Ohi Power Station)■Install large-capacity pumps to backup seawater pumps
Install large-capacity pumps to conduct further cooling after reactor cores are cooled byauxiliary turbine-driven feed water pumps (Installation planned by December 31, 2011)■Secure means of communication within plants in emergencies
Install private branch exchange system for internal lines,
satellite communication equipment, and other devices withenhanced functions at administrative buildings with seismic
isolation (Completion planned for around ﬁscal 2017)■Secure protective clothing, etc. for high levels ofradioactivity and establish system for radiation
control management●Have protective clothing for high radiation levels at
the ready at each plant in order to allow work to be
conducted in high radiation areas in the event of an
accident (Completed June 2011)●Conﬁrm that supplies likepersonal dose meters will beshared between nuclear power
station operators as necessary(Completed June 2011)●Established framework that allows
people other than radiation control
management workers to help
these workers in emergencies
Protective clothing for(Completed June 2011)high radiation levels■Deploy heavy equipment to remove debris
Deploy one backhoe-bulldozer
to each plant in order to remove
debris from plant premises after
a tsunami (Completed April
2011; replaced with larger
Example in Mihama
models in June)
Power Station

Kansai Electric Power Group CSR Report 2011

14

1 Do

Safe, Stable Delivery of Products and Services>>

Providing services as a uniﬁed group■How the Kansai Electric Power Group aims to

Kansai Electric Power is helping its customers and society atlarge save energy, cut costs, and reduce CO 2 by promoting
totally electric homes that are safe, convenient, and economical
through the use of energy-saving EcoCute water heaters. By
offering a tariff option (HAPI-e-Time) that offers differential pricing
for daytime and nighttime use, we are promoting the load levelingof electricity use by encouraging customers to shift some of theirelectricity consumption from weekday daytime hours to othertimes.

grow as an integrated corporate group

Electricity
El
lec
ecttr
tric
tric
icititity
ty opoperations
per
eraat
atio
atio
ions
ons
(core
(cor
(c
cor
o e business)
busi
bu
sine
ine
ness
ss))
ss

Information andtelecommunications(IT)

Integrated
energy supply

Group businesssupport403
316

The EcoCute is an energy-saving water heater that uses airsource heat, a renewable energy, along with heat pumptechnology, which produces more than three times the amount ofthermal energy than is consumed in electricity.
Heat pump technology is a technology for producing heat
energy by pumping heat from the air. It is a highly practicaltechnology that is widely used in heating and cooling applications,such as water heaters and air conditioners, as well as inrefrigerators and other devices.

Providing total solutions by combining excellent
Group services, with a focus on electricity

Thermalenergyproduced ismore than 3 times
the electricity
consumed!

Toward improvement of customer service
Electricity

158

Value-added services
Service improvement

Kansai ElectricPower Group

Customer
Satisfaction survey

Base operation
Improvement of base operation expertise15

Kansai Electric Power Group CSR Report 2011

Examples of total solutions based on the totallyelectric home
The Kansai Electric Power Group delivers total solutions,combining electricity and other services that only the Group can
provide.
In information and telecommunications services, K-Opticom
Corp. is offering three services under its “eo” brand: optical fiberInternet access, optical fiber telephone, and optical fiber TV.
They are also striving to bolster their services by developing “eoMobile,” a mobile broadband service.
By combining the totally electric home concept, which offers
an advanced model of living appropriate for a low-carbon society,with home security, nursing care, health management support
and other services related to better modern living, the Kansai
Electric Power Group is responding to the diverse needs of its
customers, and helping them achieve safety and security as wellas comfort and convenience in their everyday lives.
■Total solutions focused on totally electric homes

Inquiries regarding EcoCute systems can be addressed overtthe phone by our Electric Life Consultation Desks or throughan in-person visit by one of our company representatives. Toahelp our customers achieve real energy savings, cost savings,hand CO2 reductions, we offer a consulting service tailored to theanneeds and current equipment of our customers regarding topics
rranging from tariff options to the efficient use of other electricalaappliances. We are also developing a variety of activities to helpeensure that the energy-saving aspects of the EcoCute are welluunderstood by our external partners, including homebuilders,ddevelopers, and local retailers so that they can recommend this

Striving to be a best partner in energy
As part of our solutions activities, Kansai Electric Power partners
with other Group companies such as Kanden Energy Solution
to actively offer utility services ranging from energy equipment
design and installation to ownership, operation, maintenance,and management. We also offer energy management services,
through which we propose optimal ways to use energy.
■Development of energy solutions● Comprehensive

services inenergy-efficient equipment,from design and installation tooperation and maintenance, as
well as mea
measurement,maasurement,ttesting andwarranty
d wa
w
arrantyeof energy-saving-ssaavving
vic
effectivenessesss
er●Gas/fuel oil sales●On-site energy service

Sales
of

S

Ga
s

il
uel O
dF
an

Collection of opinions/comments

Promoting widespread adoption of energy-saving
EcoCute systems

Mar. 2010 Mar. 2011

Notes: 1. Actual ﬁgures from Kansai Electric Power customers.
2. Source: Kansai Electric Power. Figures are cumulative.

Optical ﬁber
Internet connection,
optical ﬁber telephone,
optical ﬁber TV

Totally electric home

* The regular price refers to the unit price for second-tier usage under MeterRate Lighting A: ¥24.21
HAPI-e-Time
http://www1.kepco.co.jp/ryoukin/hapie.html

Mar. 2009

Utility Service●As well as meeting all types ofenergy needs, we provide
comprehensive best solutions
for utility equipment inaddition to individual services.

KANDEN FUDOSAN
CO., LTD.

MID Urban
Development
Co., Ltd.

Home security,
health management
support, long-termcare, etc.

Kanden Securityof Society, Inc.

Kanden Joy Life Co., Ltd.

emg■Customer service improvement philosophy

Customers who use energy-saving EcoCute water heaters canenroll in HAPI-e-Time, a tariff option that sets relatively higher
regular prices* for weekday daytime hours (10:00 am to 5:00 pm)
and offers discounted prices for use at other hours. HAPI-e-Timepromotes load equalization by running EcoCute heaters primaryduring nighttime hours when discount pricing is applied, and also
by encouraging customers to shift their hours of use of otherelectrical appliances from the high-consumption weekday daytime
hours to other hours.

Mar. 2008na

We are continuously conducting customer satisfaction surveys
among those who apply for connection to our electric power
services. We ask respondents to give their impressions of ourstaff and to evaluate their service experience. In this way weare able to objectively assess the service levels of our sales
offices, verify the results of efforts to improve our work, anddiscover areas for further improvement. These also provide
useful information for setting targets and improvement actions
for subsequent business periods as we strive to further improvecustomer satisfaction levels.

Equalizing the load with HAPI-e-Time(time of use lighting service)

Mar. 2007

Ma

Implementing customer satisfaction surveys

EcoCute0

E n er g y

Kansai Electric Power ascertains its customers’ needs from thefeedback it receives through its call centers and Electric Life
Consultation Desks, which serve as direct points of contact withcustomers.
Thus far, we have launched an inquiry service to notify
customers of the amount of electricity they use (see page 24),and made several improvements, including reform of records
provided to customers.

230

250

Air-source
heat

Improving services by listening tocustomer opinions

499

500

What is the energy-saving EcoCute?
Comfort and
Safety services
in daily life

(1,000 homes)

EcoCute Installation Trends■EcoCute

To meet the diverse needs of its customers, the Kansai ElectricPower Group leverages its full strength in offering solutions.
Specifically, by consulting with customers about their needs tosave energy, cut costs, and reduce CO2, we offer optimal energy
systems that incorporate high-efficiency equipment, such as heatpumps.
Central to these activities are our air conditioning solutions,which are already highly regarded by many of our customers,
and our solutions for supplying hot water to hospitals and welfare
facilities, as well as sporting facilities. We are also promoting
initiatives that can meet the diverse needs of our industrial
customers by not only providing utility equipment, but also
by offering energy solutions for entire plants, including theirproduction processes. Going forward, the Kansai Electric PowerGroup will work as an integrated unit to provide optimal solutions
so that we can offer benefits to customers in various fields.

cePromoting totally electric homes with energy-saving
EcoCute water heaters

Providing solutions in the corporate ﬁeld

rvi

As a comprehensive provider of electricity and other forms ofenergy, as well as a variety of information and telecommunications(IT) and lineup of business providing comfort and safety services
in daily life, the Kansai Electric Power Group interacts with thepeople of the Kansai region in countless ways. These interactions
enable us to grow closer to our customers and further to integrate
our electricity and other Group operations as a total solution.
By meeting and exceeding our customer needs, our aim is tobecome our customers’ trusted partner in energy and living, fortomorrow’s low-carbon society.

system to their customers.
Thanks to these and other efforts, the number of households
now using energy-saving EcoCute water heaters has grown toabout 500,000 in the 10 years since their release until March 2011.
Kansai Electric Power will continue working hard to promote thewidespread use of EcoCute systems by communicating theiradvantages to customers.

Se

Providing lifestyle solutions

ES
COYour trusted partner in energy and living

en t

S er v

ic e●Surveys of energy-use status and

K-Opticom Corp.

proposals for improvement●Energymanagement support
services, such as help withpreparing regular reports under
the Energy Conservation Act,medium to long-term plans, andmanagement standards

Fac

ilit

y

● Alternative

to full-time electricalengineer●Management of facilities in general

KANSAI Medical Net
Co., Inc.

Classy Family Concierge Kansai
Co., Ltd.

Kansai Electric Power Group CSR Report 201116

2 Progressive Approach to Environmental Problems
Kansai Electric Power Group Environmental Action Plan
The Kansai Electric Power Group is actively promoting

By continuing Group-wide efforts toward environmental

initiatives aimed at achieving a sustainable low-carbon society

preservation in accordance with the three key pillars of thisbased on the Kansai Electric Power Group Environmental

Environmental Action Plan, the Group is contributing to the

Action Plan.

creation of a sustainable society.

Status overview of our business activities andenvironmental load (ﬁscal 2010)
Business activities

INPUT

OUTPUT

Building a sustainable society

Initiatives toward a trusted,environmentally advanced
corporation

3,669 thousand t

Coal(dry coal weight)

Heavy oil

165 thousand kL

Crude oil

1,160 thousand kL

LNG(Liqueﬁed natural gas)a. Accelerate conversion to low-carbon electricity
b. Contribute to energy conservation, cost reductions

67.0 TWh49.4 TWh

Power generation(converted to heavy oil)

Water for power generation
Industrial water

4.32 million m

31.05 million m3

River water,
groundwater, etc.
Seawater(desalinated)

0.86 million m3
3.29 million m3

Resources

Activities abroad

Limestone

66 thousand t

Ammonia

8 thousand t

Ofﬁce water
Copy paper

Vehicle fuels

Promotion of secure, thoroughprocessing of all PCBsNOx (nitrogen oxides)

5,356 tRenewable energies

COD emissions

15.1 TWh0.07 TWh fromsmall-scale
power generation

130 GWh
Solar energy,
biomass

Total efﬂuents

Purchased fromother companies
35.9 TWhof which, solar,
wind, biomass, andsmall-scale hydroelectric
power generation
1.1 TWh

Electric power
consumed withinpower plants(5.1) TWh0.59 million m3
1,082 tGasoline

3.2 thousand kL

Diesel oil

0.7 thousand kL

Promotion of green purchasing

Green purchasingrate forofﬁce supplies
97.0%
Rate of adoptionof low-pollution
vehicles
82.9%

7,675 drums(200 L drums)* Net generation (generated amount – reduced amount)

Industrial waste, etc.

Pumped-storagehydropower(2.8) TWh

Total amount ofemissions665 thousand t

Recycling

661 thousand t

Reduction inintermediate treatment

1 thousand t

Final disposal

2 thousand t

Recycling rate

99.7%

CO2 emissions resulting
from ofﬁce activities
Total amount ofemissionsOfﬁce

6.54 million m3

Radioactive waste

Power transmission and power distribution

110 GWh

21 t

Amount of low-level
radioactive waste
generated*

Ofﬁce
Ofﬁce electricity

Active efforts to achieve zero
emissions, including activities
related to promotion of the threeRs (reduce, reuse and recycle)

2,224 tSF6 gas recovery rate
(at time of inspection)
98.8%

c. Construct the Kanden Smart Grid

The entire Kansai Electric Power Group is working to promote initiatives aimed at the realizationof a sound material-cycle society, including efforts to achieve the goal of zero emissions.

SOx (sulfur oxides)

Released into water areas

and CO2 reductions by customers and society

2

20 thousand t-CO2

Amount of hydroelectric
power generation

Development of advanced
technologies

Initiatives toward the achievement of a sound material-cycle society

N2O (nitrous oxide)*3*1 Includes CO2 originating from electricity
purchased from other electric companies.
*2 Amount of emissions taking CO2 credits
into account.
*3 CO2 conversion

1 thousand kL

Other

47.03 million t-CO2(42.50 million t-CO2) *2

SF6 (sulfur hexaﬂuoride)*3 55 thousand t-CO2

Fuels for nuclear
215 tUpower generation (weight of pre-irradiation uranium)

We will make every effort to act as a main player in the realization of a low-carbon society,by promoting initiatives such as the Kansai e-Eco Strategy, a comprehensive strategy aimed
at promoting a sustainable low-carbon society.

Kansai e-Eco Strategy

Amount of thermal
power generation

4,737 thousand t

27 thousand kL
Wood pellets (converted to heavy oil)

Clean water

1 Initiatives toward the realization of a low-carbon society

Amount of nuclear
power generation

CO2 (carbon dioxide)*1

Processingclassiﬁcation

Initiatives toward
the achievement
achievemof a soundmaterial-cycle
material-csociety

Released into atmosphere

Emissions breakdown

Initiatives toward
the realization
tion ofa low-carbon
n societyFuels for thermal power generation

Fuels for power generation

Electric power
consumed withintransformer
substations(0.2) TWh
Transmission anddistribution losses(8.2) TWhOfﬁce electricity(0.281 kg-CO2/kWh)39.4 thousand t-CO2
29.9 thousand t-CO2

Ofﬁce water

200 t-CO2(0.36 kg-CO2/m3)

Vehicle fuels(Gasoline: 2.32 kg-CO2/L) 9.3 thousand t-CO2(Diesel oil: 2.58 kg-CO2/L)* Figures in parentheses indicate the CO2
emissions factor. Amount shown for ofﬁce
electricity use takes CO2 credits into account.

Customers
Amount ofelectric powersold151.1 TWh

3 Initiatives toward a trusted, environmentally advanced corporation
Kansai Electric Power seeks to be recognized as a safe, trusted, and environmentally advanced
corporation, making efforts in areas such as promotion of community environmental protection
measures, environmental management and advancement of environmental communications.

Promotion of community environmental
protection measures

Environmental efﬁciency

Advancement of environmental communications

with FY 1990
level as 100

Promotion of environmental management
Note 1: This table contains actual ﬁgures for
the Kansai Electric Power Co., Inc.
only (on a non-consolidated basis).
Note 2: Totals may not tally due to rounding.

17

Kansai Electric Power Group CSR Report 2011

Amount of electric power sold
Composite index*

Environmental load caused by* Composite index = CO2, SOx, NOx, and landﬁll disposal of industrial waste

216

Amount of electric power soldAmount of CO2 emissions

126

Resources consumed
Oil, coal, LNG* In calculations starting in ﬁscal 2007, we are using the LIME2 integrated coefﬁcient developed by the Research Center for Life Cycle Assessment.
* The amount of CO2 emissions shown here takes CO2 credits into account.

Kansai Electric Power Group CSR Report 201118

2

Progressive Approach to Environmental Problems

Eco Action (targets and results)
Item(Self-evaluation) ○: Target achieved △: Target mostly achieved ×: Target not yet achieved−: Unable to evaluate (e.g. because target is for a date several years in the future)

FY 2009 results

FY 2010 targets and results

FY 2010 targets and results

Targets

Results

Targets
Self-evaluation

FY 2011

FY 2012FY 2013

Page

Initiatives toward the realization of a low-carbon society
0.265 kg-CO2/kWh*1<Before taking CO2 credits into account: 0.294 kg-CO2/kWh>

CO2 emissions reduction per unitof electric power used (sold)

Ref: Average for FY 2008-2009*2
0.282kg-CO2/kWh (after taking CO2 credits into account)̶̶̶
Targets for next ﬁscal year
currently under investigation

P.21

Operate nuclear power plants with safety assurance
measures to prevent a recurrence of an incident likethe Mihama Nuclear Power Station Unit 3 accident

78.2% facility
utilization rate−

Implement safety improvement measures in response to the Fukushima Daiichi Nuclear Power Plant
accident, and continue operating nuclear power plants by making continuous improvements aimed atpreventing the recurrence of an incident like the accident at Mihama Nuclear Power Station Unit 3.

P.22

44.1%

45.0% or more

44.6%

△

45.0% or more

P.22

Achieve amount required by
the RPS Law (1,490 GWh)

Achieve amount required by the RPS Law

Achieve amount required by
the RPS Law (1,780 GWh)○

Maintaining and improving the thermal
efficiency of thermal power plants(lower heating value base)Environmental efforts in business operations

Approx. 0.282 kg-CO2/kWh*1(5-year average for FY 2008–FY 2012)−

Ref: Average for FY 2008-2010*2
0.282kg-CO2/kWh (after taking CO2 credits into account)

77.0% facility
utilization rate

Promoting “safety first” operationsat nuclear power plants

Development and disseminationof renewable energies

0.281 kg-CO2/kWh*1<Before taking CO2 credits into account: 0.311 kg-CO2/kWh>Approx. 0.282 kg-CO2/kWh*1(5-year average for FY 2008–FY 2012)

P.22
Promote the development and dissemination of renewable energies*3

Power output from subsidized facilities: 0.3 MW(Number of facilities: 31)

Promote the Kansai Green Electricity Fund

Ref: Power output from subsidized facilities: 0.3 MW(Number of facilities: 31)−

Reducing customer CO2 emissions throughthe dissemination and expansion of electricwater heaters such as EcoCute*4

62 thousand t-CO2(60 thousand t-CO2)

Reduce customer CO2 emissions throughthe further dissemination and expansion of EcoCute

68 thousand t-CO2(68 thousand t-CO2)−

Reduce customer CO2 emissions through the further disseminationand expansion of EcoCute

P.23

Limiting SF6 emissions (calendar year basis) (gasrecovery rate at inspection/removal of equipment)

99.0% (at time of inspection)
99.4% (at time of removal)

97% (at time of inspection)
99% (at time of removal)

98.8% (at time of inspection)
99.2% (at time of removal)○

97% (at time of inspection)
99% (at time of removal)−

Ratio of low-pollution vehicles to all
vehicles held

79.1%

80.0%

82.9%

○

Number of next-generation electric vehicles
and plug-in hybrid vehicles introduced

111

Approx. 200 vehicles by FY 2011
Approx. 1,500 vehicles by FY 2020

168−

Approx. 200 vehicles by FY 2011
Approx. 1,500 vehicles by FY 2020

P.23

More than 99.5% (by FY 2012)

99.7%

○

More than 99.5% (by FY 2012)
Efforts to continue in FY 2013 and beyond

P.28

Process all PCBs by the legal deadline (by 2016)

Processed volume:Low-concentration PCB: 62 thousand kL (cumulative total)
High-concentration PCB: 1,777 units (cumulative total)−

Process all PCBs by the legal deadline (by 2016)P.28

13 locations

Support of and expansion to appropriate
number of locations

13 locations○

Support of and expansion to appropriate
number of locations

P.33

SOx

Emissions per basic unit
Overall 0.012 g/kWh
Thermal 0.035 g/kWh

Maintain current status
Ref: 5-year averages for FY 2005–FY 20090.02 g/kWh (overall) 0.06 g/kWh (thermal)

Emissions per basic unit
Overall 0.017 g/kWh
Thermal 0.045 g/kWh○

Maintain current status
Ref: 5-year averages for FY 2006–FY 20100.02 g/kWh (overall) 0.06 g/kWh (thermal)

NOx

Emissions per basic unit
Overall 0.035 g/kWh
Thermal 0.100 g/kWh

Maintain current status
Ref: 5-year averages for FY 2005–FY 20090.04 g/kWh (overall) 0.11 g/kWh (thermal)

Emissions per basic unit
Overall 0.041 g/kWh
Thermal 0.108 g/kWh○

Maintain current status
Ref: 5-year averages for FY 2006–FY 2010
0.04 g/kWh (overall) 0.11 g/kWh (thermal)

Measured dosages of radioactive gaseous
waste in public areas around nuclear
power plants

Less than 0.001 millisieverts/year

Less than 0.001 millisieverts/year

Less than 0.001 millisieverts/year○

Less than 0.001 millisieverts/year−

Promotion of environmental household
account books

8,600 people

Encourage use of Kansai Electric Power environmental household
account books both inside and outside the company

Ref: 11,113 people−

Encourage the use of Kansai Electric Power environmental
household account books both inside and outside the company

P.31

−

83%

84%

85%

−

Initiatives toward the achievement of a sound material-cycle society
Improving the recycling rate of industrial
wastes98.7%
Processed volume:Low-concentration PCB: 57 thousand kL (cumulative total)
High-concentration PCB: 1,403 units (cumulative total)

Proper processing of PCB wastes*5

Initiatives toward a trusted, environmentally advanced corporation
Further introduction of systems in compliancewith ISO or other certifications (compliant
locations at fiscal year-end)

Ofﬁce energy and resource conservation activities

Maintaining sulfur
oxide (SOx) andnitrogen oxide(NOx) emission levels
proportional to thevolume of electric
power generated

19

Item

Reducing ofﬁce electricity consumption*6 Reducing ofﬁce water consumption*6 Improving fuel efﬁciency of company vehicles*7
Volume of office electricity consumption
(GWh)

150

Progress since
fiscal 2000
(excerpted)

119
100

Target
107

106

105

Volume of office water consumption(km/L)

1,200

10.0

1,021

＋0.1%

594

9.6

582

9.2
0

2000

2009

2010

2011

(FY)

0

2000

2009

2010

1,200

9.47

2011

(FY)

9.0

maximum
1,064 1,082 (Promotepossible reduction)

100
80

Target99

97 approx. 100%

97

About the sameas previous year

60
40

400

9.14
2000

1,001

Green purchasing rate for office supplies(%)

Target

800

＋3.9%

9.4

-1.1%

400

50

587

Volume of copy paper consumption(t)Target
9.94
9.84

9.8

Target

800

Reducing copy paper consumption Improving the green purchasing rate for ofﬁce supplies

Fuel efficiency of company vehicles(Thousand m3)

P.29

20
2009

2010

2011

(FY)

Targets for fiscal 2010 to 2013 1% or more reduction compared to the prior ﬁscal year 1% or more reduction compared to the prior ﬁscal year 1% or more improvement compared to the prior ﬁscal year

0

2000

2009

2010

2011

Promote maximum possible reduction

(FY)

0

2003

2009

2010

(FY)

Maintain current status (approx. 100%)

Self-evaluation

×

○

○

×

○

FY 2010 CO2 conversion

29.9 thousand t-CO2

0.2 thousand t-CO2

9.3 thousand t-CO2̶̶̶̶̶̶

̶̶̶̶̶̶

Kansai Electric Power Group CSR Report 2011

2011

*1: Takes CO2 credits into account as provided for under the Kyoto Mechanism. Figuresin <> marks indicate CO2 emissions factor before taking CO2 credits into account.
*2: Our CO2 credit emissions factor target: 0.282 kg-CO2/kWh (5-year average for FY
2008-2012). To communicate progress toward this goal, this year we began
publishing the average for multiple past fiscal years from FY 2008 to the current
fiscal year (after accounting for CO2 credits).
*3: We revised the target to develop initiatives aimed at promoting the widespread useof renewable energies.
*4: With regard to reducing customer CO2 emissions through the expanded use ofelectric water heaters like the EcoCute, the load model and other factors used as
the basis for the preliminary calculations have been revised in conjunction withrevisions to the Energy Conservation Act. (For details regarding the load model
involved in these calculations, see our 2011 Environmental Report at
http://www1.kepco.co.jp/kankyou/csr_sitemap/index.html.) After recalculating the
FY 2009 figures using this load model and other factors, we revised the amountfrom 49,000 t-CO2 to 62,000 t-CO2.
For the actual figures, we used the CO2 emissions factor after accounting for theCO2 credits for that year. Figures in parentheses ( ) are Kansai Electric Power's CO2
emissions factor targets (5-year average for FY 2008-2012: 0.282 kg-CO2/kWh).
*5: The high-concentration PCB waste processing figures indicate the amountprocessed based on the actual amounts shipped into the processing facilities of theJapan Environmental Safety Corporation.
*6: We revised the scope of our calculations of office electricity consumption and officewater consumption. In conjunction with this, we revised figures from FY 2009 toensure that those figures would be suitable for comparison.
*7: We revised the methods of calculating fuel efficiency (to exclude special vehicles
from the calculations).

Kansai Electric Power Group CSR Report 2011

20

2 Do

Progressive Approach to Environmental Problems>>

Striving to achieve a low-carbon society
Safe and stable operation of nuclear power
plants to achieve a low-carbon society

Becoming a main player in the drive
for a low-carbon society
Kansai Electric Power Group’s
unique comprehensive
measures
Based on the Kansai e-Eco Strategy,
which promotes the creation of
low-carbon communities over the
medium to long term, we are
striving to achieve a low-carbon
society through both supplyside and demand-side initiatives,and are aiming to construct theKanden Smart Grid. We havealso developed initiatives aimed atachieving a sustainable low-carbon
society on a global scale by firmly
promoting activities abroad and thedevelopment of advanced technologies.

Accelerate
conversion toectriicity
low-carbon electricity

Co
C
Contributeont
ntrriibu
bute
te ttooenergyconservation,
ener
en
e
ene
ne
errg
gyy c
on
on
nse
serv
se
rvat
rva
rv
atio
atio
on
n,,
cost
co
c
ostt reductions
red
educ
educ
cti
tio
ons
on
and
CO
an
nd C
O2 rreductions
educ
ed
uc
cti
tion
ons byycustomers
cu
c
cust
ust
sto
om
mer
ers andana
nd society
soci
soc
so
ciety
ety
et

Construct theKaande Smart Grid
KandenStable operation and improved capabilityof hydroelectric power generation

Ka
K
an
ns
sai
ai e
e-Eco
- Ec
E o
StrategyStt rateg
trateggy
gy＋

Activities
abroadBecause it does not emit CO2 during generation, nuclear power
generation is a valuable means of reducing global warming.
Moreover, the uranium used in nuclear power plants as fuel can beimported from a number of politically stable countries, assuringstability of supply and economic viability.
Kansai Electric Power is implementing policies to improve safety
in response to the accident that occurred at TEPCO’s Fukushima
Daiichi Nuclear Power Plant, and is doing everything possible toensure the safe and stable operation of its nuclear power plants.

Hydroelectric power generation is a purely domestic Japaneseenergy source, excellent in terms of both stability of supply andeconomic efficiency. Kansai Electric Power will continue stable
operation of hydroelectric power generation facilities by carryingout appropriate maintenance, improve output at our existing
facilities, and promote the switch over to an adjustable speed
pumped storage system and development of small- and mid-scalehydroelectric power generation, with the goals of flexible response
to supply and demand fluctuations and further mitigation of theenvironmental load.

Development
opmente ofadvanced
technologies

Accelerate conversion to low-carbon electricity
through equipment upgrades

Accelerate conversion to low-carbon electricity
We are trying to improve the low-carbon aspects of the electricity we deliver to customers through such efforts asensuring safety and stability in the operation of nuclear power, improving the efficiency of thermal power, maintaining
and expanding hydropower capacity, and developing and introducing renewable energies.

Setting goals aimed at reducing our CO2 emissions factor

Results of CO2 emissions factor reductions

Kansai Electric Power has been promoting comprehensive strategies
with the goal of lowering the amount of CO2 emissions proportional
to the amount of electric power consumed (sold), known as the CO2
emissions factor. As a result, our CO2 emissions factor has reachedthe highest standards in the industry. However, with the goal ofestablishing an even lower-carbon power supply system, we are
striving to reduce the CO2 emissions factor to a five-year average of
0.282 kg-CO2/kWh over the first commitment period of the Kyoto
Protocol (FY 2008–2012), and are promoting various efforts toachieve this goal.

Our CO2 emissions factor for FY 2010 was 0.281 kg-CO2/kWh* as aresult of efforts aimed at achieving our own targets.

■ChangeChange in CO2emissions factor,
factor, etc.

1,206

1,459

0.353

0.355

1,416

5,173

0.265
4,161

1,511

0.311

■Overview of the Okuwa-Nojiri Power Station

5-year average for
FY 2008–FY 2012

Intake

0.281

4,703

4,261

4,360

3,757

4,250

1990

2008

2009

2010

Kansai Electric Power Group CSR Report 2011

At the Yomikaki Dam owned by Kansai Electric Power (Okuwamura, Kiso-gun, Nagano Prefecture), the river maintenance flow
has been constantly discharged from the dam pondage to maintainthe river environments, that is, to preserve the scenery of theareas downstream of the dam. We planned to build a power plant(maximum output of 490 kW) using this river maintenance flow

(10,000 t-CO2)
Amount of CO2
emissionsKansai Electric Power
reduction target:
Approx. 0.282kg-CO2/kWh

0.294

0.299

21

Hydropower plant using river maintenance ﬂow
discharge (Okuwa-Nojiri Power Station)(100 GWh)
Amount of power consumed (sold)(kg-CO2/kWh)End-use CO2 emissions factor

Note: The values for FY 2005 onward
are calculated based on the calculation, reporting and publication system for greenhouse-gas
emission volumes, as mandated
in the Law Concerning the Promotion of the Measures to Copewith Global Warming. Note that
under this system, CO2 reduction values such as green power
certiﬁcations are not taken into
consideration.

* This is a provisional value. The government will officially announce actual values,
based on the Law Concerning the Promotion of the Measures to Cope with
Global Warming, etc.

Kansai Electric Power will be systematically implementing equipment
upgrades, such as waterwheel and generator replacement, at about
20 hydropower plants including the Kurobegawa No. 2 Power
Station, over the next 10 years. When performing these equipment
upgrades, we will use improved-precision degradation diagnostic
technologies and will appropriately determine the best upgrade timeframes. By using computerized analytic technologies, we will be able
to optimize the shape of the waterwheel runners and other elements
to suit the location of the power plants. This will allow us to makemaximum use of existing equipment, to replace older equipment withnew equipment that offers better power generation efficiency, and toincrease our power output.
By promoting these upgrades over the next 10 years, we
expect to be able to increase power output by about 100 GWh/year,
allowing us to reduce CO2 emissions by 27,000 t-CO2/year.

PenstockAmount deducted
through CO2(Note)
credits

2011

First commitment period of the Kyoto Protocol (2008–2012)

2012

Turbine andgenerator(FY)
OutletYomikaki Dam
Height: 32.10 m
Catchment area: 1,342 km2
Existing YomikakiPower Station
Max. output: 117,100 kW
Max. plant discharge: 118.91 m3/s
Okuwa-Nojiri
Power Station
Max. output: 490 kW
Max. plant discharge: 2.82 m3/s
Effective head: 22.50 m

discharge and the unused elevation difference. We broke ground on
the plant in November 2010 and began operations in June 2011.
This is expected to reduce CO2 emissions by 1,300 tons/year.

Maintaining and improving the thermal
efﬁciency of thermal power plants
Kansai Electric Power is pursuing ongoing measures in bothfacilities and operations in order to maintain and improve thermal
ef ficiency, to save fossil fuels and as a result, reduce CO 2
emissions. In September 2010, the facilities renewal work to makethe Sakaiko Power Station a 1500°C-class combined-cycle power
plant was completed. This improved the thermal efficiency from
41% to 58%, thus making it possible to achieve reductions in our
CO2 emissions factor. We are also working to upgrade the Himeji
No. 2 Power Station to a combined-cycle power plant with cuttingedge 1600°C-class gas turbines. This will improve the thermal
efficiency from approx. 42% to 60%, among the most efficient in
the world, thus enabling significant reductions in our CO2 emission
factor.

Actively introducing renewable energies
Promotion of independent development of
renewable energy
In September 2011, Kansai Electric Power started commercial
operation of the Sakai Solar Power Station in the Sakai City
waterfront area as its first mega solar project, having completed theconstruction work which began in October 2009.
Its peak power output of 10MW makes it one of the largest
solar power facilities in Japan and is expected to reduce CO2
emissions by about 4,000 t-CO2/year.
Since power output from a solar power system varies
considerably depending on weather conditions, such as the amountof solar radiation, there are concerns that some issues such as large
fluctuations of frequency resulting from the widespread adoption ofsolar power within the grid may have a severe impact on the qualityof electricity supply. For thisreason, Kansai Electric Power iscurrently engaged in collecting
data on solar radiation, output,
and voltage, etc. and verifying
various issues in providing astable electricity supply with apower grid system that includes
solar power stations.
Sakai Solar Power Station

Purchasing power from power generationequipment that runs on renewable energies
We are also working on the dissemination of renewable energies. Of
the power that has been created by the solar power generating
equipment installed by our customers, the surplus power (power
generated by solar panels but not used at their place of installation)is being purchased by Kansai Electric Power under the government’s
New Purchase System for Photovoltaic Electricity. We are also
actively purchasing renewable energies, such as wind and biomass
power, which are governed by the Renewables Portfolio Standard(RPS) Act.

Use of biomass fuels
The coal-fired Maizuru Power Station has been generating powerusing wood pellets, a biomass fuel (mixed fuel combustion with coal)
since 2008. This is expected to reduce coal consumption and cut
CO2 emissions by 92,000 tons/year.

Kansai Electric Power Group CSR Report 2011

22

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Progressive Approach to Environmental Problems>>

Contribute to energy conservation, cost reductions and CO2 reductions by customers and society

Technologicaldevelopments
for constructing the Kanden Smart Grid
関電のスマー
トグリッ
ドの構築

Kansai Electric Power offers customers a wide range of energy-saving proposals to encourage efficient energy use
throughout society, and also strives to cut energy use and CO2 emissions at its bases of operation.

The Kansai Electric Power Group aims to contribute to the achievement of a low-carbon society and better usability
for customers through the construction of a smart grid (next-generation electricity transmission network).

Providing optimum solutions for reduced
energy consumption, costs and CO2 emissions

What is the “Kansai Electric Power Smart Grid”?

Kansai Electric Power is working hard to develop activities
that benefit customers by paying close attention to customer
feedback and social input regarding sales activities, and byaddressing the needs to save energy, cut costs, and reduce CO2
through meticulous consultations.
Among our residential customers, we are proposing theconcept of totally electric homes where people can enjoy peaceof mind and comfort, by focusing mainly on EcoCute water
heaters, which help save energy, cut costs, and reduce CO2.
For our business customers, we are bolstering our efforts tomeet their specific needs with appropriate products and services,
and are pouring a great deal of effort into proposing heat pumps
and other systems that improve efficiency.

Combining totally electric homes withsolar power generation
The combination of totally electric homes incorporating EcoCute,which uses heat extracted from air warmed by the sun, and solar
power, is proposed as an optimum solution to the issue of CO2
emissions. Both systems employ renewable energy, and the
combination of them enables even greater reductions in CO 2
emissions.

Providing a variety of information
about energy conservation
To help our residential customers use energy more efficiently, we
are offering access to different types of information regarding
energy conservation, recommending our electricity use notification
service, which lets customers know how much energy they use
each month, and promoting the use of the environmental
household account book “Eco e-Life Check,” a tool that visibly
renders the amount of CO2 emissions for consumers. For businesscustomers, we offer various services based on their specificequipment and usage, including energy saving diagnostic services
and energy management support.

Providing information about saving energy
through websites and pamphlets
Kansai Electric Power distributes pamphlets that explain how
customers can use energy wisely, and the Company’s website
also includes a section that introduces tips and fun ways to help
customers conserve energy more efficiently.
The Ekoda family’s energy-conservation lifestyle
http://www.kepco.co.jp/sho-ene/

Domestic carbon credit creation initiative
Kansai Electric Power participatesin efforts to reduce CO 2 emissionsin accordance with the Japanese
government’s aiming to offset CO 2
emissions by certified carbon credit
scheme generated from domestic
emission reduction projects.
We had participated in 12 joint
projects registered by the Domestic
Credit Certification Committee as ofthe end of July 2011. These projects
are expected to lead to an estimated5,000-ton annual reduction in CO 2 Ohno Memorial Hospital

23

Kansai Electric Power Group CSR Report 2011

emissions. Domestic credits have already been transferred from10 of these 12 projects, including the Project to Upgrade the Air
Conditioning Equipment, Heat Pump, and High Efficiency Lighting
Fixtures at Ohno Memorial Hospital (Minami Horie, Nishi-ku,
Osaka).

Energy conservation and CO2 emissions
reduction at Company bases of operation
To reduce energy consumption and greenhouse gas emissions at
its bases of operation, Kansai Electric Power is promoting activities
to save energy and reduce CO2 based on an environmental
management promotion system.

Energy management at bases of operation
In 2007, we introduced the “Energy Management” programat some of our bases of operation whereby we measure daily
electric power consumption in detail, periodically review andanalyze data, and continuously take effective energy-saving
measures based on that data at our business locations. In
FY 2010, we reduced total energy consumption by 3% overthe previous year at 18 locations where this system has been
introduced.
Even at bases of operation where energy measurement has
not been implemented, we have compiled good practices derived
from these efforts into a collection of energy-saving case studies
and have developed techniques for conserving energy.
We will continue to promote the “Energy Management”
program, to accumulate further knowledge and experience related
to energy conservation, and to use our technical know-how
effectively. We will apply this program to buildings of different sizes
and usages, and will promote efforts to conserve energy in all
Company locations.

Support for visualization of energy consumption patterns

The concept of the smart grid is gaining widespread acceptance.
The Kansai Electric Power Group has positioned the smart
grid as a key to achieving an efficient, high quality, reliable
electricity transmission system, employing advanced information,communications, and storage battery technologies to achieve a
low-carbon society and a better energy environment for customers
without sacrificing the stability of the basic power grid.

A stable supply of electricity with low CO2 emissions
In the future, should renewable energy sources with unstable
output, such as solar power generation, supply power in a largescale or centralized fashion, there are concerns that it could
adversely affect the stability of the electric power grid (in terms ofelectricity quality factors such as voltage and frequency). In order
to avert such a situation, Kansai Electric Power intends to pursue
the construction of the Kanden Smart Grid, including maintenanceand renewal of thermal and pumped-storage hydroelectric power
generation and distribution facilities fulfilling the function of supply
control, to deliver stable electricity with lower CO2 emissions.
To do this, we are promoting the development of system
operation and control technologies, and research on power supply
control systems. (See p. 27)

Usability improvements for customers
In order to provide improved usability and support energy-saving
for customers, Kansai Electric Power is making efforts to introduce
new measurement systems and visualize energy consumption
patterns, while also considering other potential services.

In order to facilitate reductions in energy consumption, costs, andCO2 emissions resulting from customers’ electricity use, Kansai
Electric Power offers a service to inform customers of how muchenergy they use each month and over the past 24 months, as wellas the CO2 emissions resulting from this use, on our website.
When this service is used, electricity consumption and
expenses are automatically transmitted to the environmental
household account book “Eco e-Life Check.”(See p. 31 for details on the environmental household account book “Ecoe-Life Check.”)

Service informing customers of electricity use
http://www.kepco.co.jp/service/miruden/

Initiatives toward a New Metering System
In recent years, “smart meter” electric power meters havebeen gaining increased attention. Kansai Electric Power
has been conducting R&D on a “New Metering System”
since 1999, before the term “smart meter” had even beendeveloped.
This system, making use of next-generation meters
employing communications technology, optical fiber
networks, and other such technologies is intended to provide
customers with better service and boost the efficiencyof business operations. With its introduction, customers’
electricity use is measured in 30-minute units, supporting
effective equipment configurations tailored to electricity use
patterns and more precise energy consulting.

Active adoption of electric and plug-in hybrid vehicles
Electric vehicles emit no CO2, NOx (nitrogen oxides), or SOx (sulfur
oxides) while on the road. Plug-in hybrid vehicles also emit lessof these substances than gasoline-fueled vehicles, such that theenvironmental impact is reduced when either type of vehicle isused.
To reduce the CO 2 emissions of our company vehicles,
Kansai Electric Power has set a goal of introducing a total of 1,500
electric and plug-in hybrid vehicles by FY 2020. The current stageof the plan involves adding about 200 such vehicles by FY 2011.
In FY 2010, we introduced 57 electric vehicles at our salesof fices and operation and maintenance of fices, and havepromoted their use in everyday operations. (As of the end of FY
2010, we had introduced a total of 143 electric vehicles and 25
plug-in hybrids, for a total of 168 vehicles since FY 2009.)■ Construct the Kanden Smart Grid
Power gridPower plant

Nuclear
power

Hydropower

Pumped- Thermal
storagehydropower power

Development of output forecast technology for solar
power generation

FY 2009

FY 2010

Total

Electric vehicles

86

57

143

Plug-in hybrid vehicles

25

0

25

Total

111

57

168

General communication
network

Visualization of energy consumption patterns
Web notifications, etc.

Maintenance and renewal of power generationand distribution facilities
Maintenance and renewal of facilities to attain stable,
low-carbon power supply

Central load
dispatching center

Storage battery

Wind
power

(unit: vehicles)

Support for energy consumption, cost and CO2
emissions reduction

Electricity bill
calculation center

Customer
New-type meterPrimary substation

Introduction
Introduction of electric and plug-in hybrid vehicles■Intr

Communication lines forelectric power

Securing demand and supply adjustment capabilityNewmetering
system

Improvement of demandand supply adjustment
capabilities
Development of demandand supply control
technology using storage
batteries

Distribution
substation
Mega solar

Electric
vehicleSolar power generation

Dispatching andcontrol center, etc.

Next-generation distribution
automation system

Heat pump electric
hot-water system(EcoCute)

Increased sophisticationof distribution networks
rMaintenance and improvement ofelectric power quality(increased sophistication of voltage
control etc.)rMore efficient facility configurations

Power distribution
network

Storage battery

Kansai Electric Power Group CSR Report 2011

24

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Progressive Approach to Environmental Problems>>

Activities abroad
Making use of the technological capabilities, knowledge and expertise that we have gained through years of operation
as an electrical power supplier, the Kansai Electric Power Group is undertaking a wide range of activities abroad tocontribute to the mitigation of global warming on a global scale.
Overseas projects by the Kansai Electric Power Group

China

Worldwide
VietnamBhutanProjects utilizing Kyoto Mechanisms

Technology guidance projects in the Paciﬁc Islands

To contribute to the mitigation of
global warming, Kansai ElectricPower is promoting initiatives that
use the Kyoto Mechanisms, such as
the Clean Development Mechanism(CDM), and is participating in various
wind power, hydropower, and otherprojects in countries including China
and Vietnam.
CO 2 credits are issued fromeach project, helping to lower our
CO2 emissions factor.

As part of the activities of the Global Sustainable Electricity
Partnership (formerly known as e8), we have held local workshops
for engineers working for electric power companies in the PacificIsland nations eight times since 2005.
Because the Pacific Island nations primarily generate electricity
using diesel, there is a considerable need for technologies that will
reduce their environmental impact and fuel costs. Kansai ElectricPower has been cooperating in efforts to transfer technologies
and train experts in the areas of renewable energies and energy
conservation.
In this region, we implemented the Tuvalu Solar Power
Generation Project, and are developing global activities aimed atsustainable energy development and the achievement of a lowcarbon society through both infrastructural and technologicalinitiatives.

(Japan Greenhouse Gas
Reduction Fund)

Philippines
India
Chile

Shandong Huaneng Shouguang 49.5 MW Wind Farm (China)

TuvaluMalaysia

Singapore
New ZealandAustralia

LegendFund Hydropower

Thermalpower

CDM ProjectWind power
generation
JI Project

Waste
processing

Solar power
generation

Biomass

Environmental afforestation project in Australia

In 2008, Kansai Electric Power and other companies purchased
shares in Senoko Power Limited, Singapore’s largest electricity
supplier. Currently, work is underway on the conversion of
Senoko Power Station’s existing oil-fired steam thermal plants,
with a total capacity of 750 MW, to combined-cycle natural gas
turbines with a total capacity of 860 MW. This project will benefit
the environment by expediting efficient energy use and bringing
about major reductions in CO2 emissions. The Company intends
to continue contributing to the steady implementation of suchrepowering projects.

Since 2003, Kansai Electric Power is carrying out a multiplebenefit environmental forestation project in Australia, aiming for
simultaneous mitigation of soil salination, mitigation of global
warming, and improved biodiversity.
We h a v e p l a n te d b e l t s o f m a l l e e e u c a l y p t u s t r e e s
approximately 10 meters wide over a combined 900 kilometers inlength, on farm and pasture land leased near Perth in the state ofWestern Australia. Covering an area of about 1,000 hectares, thetree belt contains as many as 2.5 million trees.

Participating
corporations
Construction period

Senoko Power Station

SingaporeDec. 2009–Aug. 2012 (scheduled)Participating
corporations
Construction period

Perth, Australia
Kansai Electric Power, The General Environmental
Technos, Oil Mallee Company (CO2 Group)
Since 2003

Computer rendering of facility after
renewalPart of the mallee eucalyptus belt

Kansai Electric Power Group CSR Report 2011

Participants of a workshop held in Palau

Development of advanced technologies
Utilizing our specialized technological capabilities as an electric power supplier, we are contributing to theachievement of a low-carbon society through the development of advanced technologies, including environmental
technologies for CO2 separation and recovery, and high efficiency electrical devices.

Next-generation power generation
technologies and technological developmentsthat contribute to a low-carbon society
Separation and recovery of CO2 in exhaust gases

Location

Kansai Electric Power, Marubeni, GDF SUEZ, Kyushu ElectricPower, Japan Bank for International Cooperation

Nam Pia Hydropower Plant (Vietnam)

International projects other than CDM, JI

Senoko Power Station Stage II Repowering Project

Location25

Afforestation

Since 1990, Kansai Electric Power has been collaboratingwith Mitsubishi Heavy Industries, Ltd. on the development of atechnology for separating and recovering CO2 from the exhaustgases produced by thermal power plants using a process ofchemical absorption.
In 1994, the Company’s continuing research resulted
in the successful development of the world’s most efficient
CO2 absorption solvent, KS-1, a superior replacement for theconventional chemical absorption solvent that had been generally
used up to that point, monoethanolamine.
Combining this with other systemic improvements, we wereable to reduce the energy needed for CO2 recovery from theprevious 900 kcal/kg-CO2 range to 600 kcal/kg-CO2 or less.
We are currently engaged in developing a new absorption
solvent that will reduce CO2 recovery energy to an even lower
level than KS-1.
This technology has already been introduced in 10 cases
worldwide, primarily for increasing urea production. Since
cost reductions can also be expected in the field of chemicalengineering and enhanced oil recovery, we are also promoting
the dissemination of this technology overseas.

Flue gas decarburization plantKansai Electric Power Group CSR Report 2011

26

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Progressive Approach to Environmental Problems>>

Initiatives toward the achievement of a soundmaterial-cycle society

Nipa palms planted in devastated areas

Joint Development Companies

The world-first
Steam Grow Heat Pump 120

The Tokyo Electric Power Company, Inc.
Chubu Electric Power Co., Inc.
Kobe Steel Ltd.

Thus far, in an effort to conserve energy, we have been further
enhancing the efficiency of heat pumps while at the same time
devoting energy to expanding the uses of heat pump devices.
For example, in February 2011, we were the first company
in the world to successfully commercialize a heat pump thatcan supply high temperature steam at 120°C. This product,
the Steam Grow Heat Pump 120, can supply high temperature
steam and achieves a high heat efficiency with a coefficient of
performance (COP) of 3.5. This offers a 60% energy saving and a
70% reduction in CO2 versus conventional gas boilers.
Also, by additionally mounting a steam compressor to a heatpump, we were also able to commercialize the Steam Grow Heat
Pump 165, which is able to supply high temperature steam at
165°C.

Since April 2004, we have been promoting the safe and reliable
detoxification processing of our low-concentration PCB wastes,such as utility pole transformer insulation oil and transformer cases,
through our Recycling Center for Utility Pole Transformers.
Since October 2006, we have been contracting with the Japan
Environmental Safety Corporation to process our high-concentration
PCB wastes, such as high-voltage transformers and capacitors.
Since identifying the presence of electrical equipment containing
trace PCB contamination, we have been conducting R&D on
cleaning technologies that can safely decontaminate these devices.
In FY 2009, we developed a mobile decontamination treatment
system that could safety and reliably decontaminate large difficultto-move transformers on site. Today, we are continuing to conduct
empirical tests aimed at further rationalizing this system.

Kansai Electric Power promotes the 3Rs when it comes to waste
generated by all its business activities. As a result of company-wide
efforts to shift waste as much as possible from landfills to recycling
facilities, we achieved a recycling rate of industrial wastes in FY 2010of 99.7%, quickly reaching our goal. Going forward, we will continue
striving to maintain and improve this recycling rate.

Using storage batteries to absorb the fluctuations from solar
power output allows a stable grid electricity frequency to be
maintained.
Today we are conducting empirical tests on storage batteries
at the Ishizugawa Substation, which is linked to the Sakai Solar
Power Station.
We are the first in Japan to be conducting research onelectricity supply and demand control systems connecting Ni-MH(nickel metal hydride) batteries to an actual power grid.
The results of this research are expected to lead not only tothe development of control systems, but also to the assessmentof the applicability and longevity of storage batteries, and toinvestigations of the storage battery capacity that will be necessary
when we install the battery systems to our power grid in the future.

Changes in emissions and recycling
recycling rates for industrial wastes■Changes
Landﬁll disposal

Emissions(Thousand t)

800

98

700

98

98

99

99

98

399

300 331

90

342

331

85

291

200
0

100
95

548

400

100

99.7
665

600
500

80

8

7

7

6

4

4

2

75

07
06
08
09
10 (FY)
04
05* Industrial waste recycling rate (%) = (industrial waste emissions – landﬁll
disposal amount) / industrial waste emissions × 100■Main applications of recycled industrial waste, etc.

Type of industrial waste

Recycling rate
99.9%

Metal scraps
Demolition debris(Waste concrete utility poles, etc.)

97.7%

Low-concentration PCB waste (pole transformers)
Insulation oil(10,000 kL)

Transformer cases(10,000 units)

Volume to be processed

Approx. 10

Approx. 24

Volume processed so far(cumulative)

6.2

14.8

Recycling rate(%)
Recycling rate of industrial wastes

Technological developments for constructing theKanden Smart Grid

Research of electricity supply and demand control
systems using storage batteries

Development of high-efﬁciency electric devices

Kansai Electric Power is working to promote the recycling ofindustrial waste generated by business activities, with the goal ofachieving zero emissions, and a target industrial waste recycling rateof 99.5% or higher by fiscal 2012. We are also working to reduceand recycle general waste, such as copy paper, produced by ouroffices.

■ PCB waste decontamination status (March 31, 2011)

Solar and other renewable power supply is distinctive in that its
output can vary significantly in the short-term due to factors suchas weather. The widespread implementation of these methods ofpower supply thus raises concerns about the potential impacts
on voltage and frequency. To ensure that they do not extend to
customers, we are taking steps to evaluate the impacts that the
introduction of renewable power supply might have on the power
grid and to develop new power system operation and control
technologies.

Technological developments that help customers
save energy, cut costs, and reduce CO2

Polychlorinated Biphenyl (PCB) waste processing

Recycling rate of industrial wastes

Development of power system operation andcontrol technology

Thai Nipa palms are now a subject of research

Efforts to achieve zero emissions

Industrial waste emissions and landﬁll disposal

In August 2010, Group company The General Environmental
Technos Co., Ltd. and Kyoto University began jointly developing
planting technologies for Nipa palms, a type of mangrove tree,
and ethanol conversion technologies.
In Thailand, the shrimp culture ponds that were createdafter the deforestation of natural mangrove forests have beenabandoned and left devastated, creating major environmental
problems in terms of reducing the CO2 absorption resources anddestroying the local ecosystem.
On the other hand, bioethanol technologies, which haveattracted attention as a fossil fuel alternative, are largely comprisedof plant-based raw materials like corn and sugar cane. Thus,
they present problems in terms of food resource competition anddeforestation.
By developing technologies for planting Nipa palms, a type ofmangrove whose sap contains a lot of sugar, in devastated areas,and developing technologies for converting that sap into ethanol,
it may be possible not only to secure energy resources, but also
to provide a resource that absorbs CO2 from the air and can help
restore the local natural environment.

Main recycling
applications
Metal
recovery
Roadbedmaterials

High-concentration PCB waste (high voltage transformers and capacitors)
Volume to be processed

5,534 units

Volume processed so far(cumulative)

1,777 units

Green purchasing efforts
Kansai Electric Power is conducting green purchasing activities suchthat products and services with minimal environmental impact are
given priority in purchasing decisions. Specific measures include thecreation of a “green procurement manual” and the establishmentof company-wide targets. In the area of office supplies (45 items),
we have maintained a nearly 100% green purchasing rate for the
past number of years. We are also making every effort to use
environmentally friendly materials in the green purchasing of electric
wires, transformers, and other equipment for electric power facilities.

100%

Soot
(Coal ash, heavy oil ash, etc.)

Cement raw
materials

Sludge(Desulfogypsum, wastewater processing sludge, etc.)

98.9%

Construction
materials

Cinders(Coal ash, heavy oil ash, etc.)

99.6%

Rare metal
recovery100%

Waste oil

Fuel

A storage battery being used in research

27

Kansai Electric Power Group CSR Report 2011

Kansai Electric Power Group CSR Report 201128

2

Progressive Approach to Environmental Problems

Initiatives toward a trusted, environmentally advanced corporation
Promotion of community environmental protection measures
At Kansai Electric Power, we conduct comprehensive efforts to protect the community environment, including
preventing air pollution and water quality contamination. We also take appropriate measures to prevent chemical
substances from harming people and the environment.

Environmental protection measures at power plants
At our power plants, we undertake measures based on laws,
local regulations, environmental protection agreements and otherrules to reduce air pollution, water quality contamination, noise,
vibrations and other problems. In addition, we monitor and measure
the air and seas around our power plants and carefully evaluate theenvironmental effects of our operations on the regional environment
to ensure that no problems occur.

■SOx and NOx emissions per unit of thermal power generated

Thermal power generation and SOx emissions■Thermal(GWh)
Thermal power generation(10,000 t)
SOx emissions

80,00040
3049,49360,00020

40,00010

20,000

0.22

0
65

70

75

80

85

90

95

00

10

3.4

3.3

1.2

SOx emissions
NOx emissions

3.1 3.2

1.6

0.7 0.8 0.8 0.6
0USA

CanadaUK

France Germany Italy

0.2

05
05
05
05
05
05
07
09 (FY)
Sources:
Emission amounts: OECD Environmental Data Compendium 2006/2007
Amounts of electric power generation: Energy Balances of OECD Countries 2008 Edition
Japan ﬁgure: Federation of Electrical Power Companies of Japan49,493We are currently upgrading our Himeji No. 2 Power Station to a
combined-cycle power generation system. The environmental
assessment related to this upgrade was conducted from May 2007
to March 2010. Because the environmental assessment survey
revealed the presence of the valuable plant Najas gracillima (slenderwater nymph) at the planned installation site, we transferred theseplants to a manmade pond outside of the construction zone, where
we have been monitoring their growth.

Slender water nymph plants that weremoved to a manmade pond outside of
the construction zone

1

0.54

0

29

70

75

80

85

90

95

00

Kansai Electric Power Group CSR Report 201110

Sprayed materials
containing asbestos

Thermal insulations, acoustic materials,
ﬁre-resistant materials and soundproof
materials of transformers

Building
materials

Flame-retardant boards, rooﬁng andﬂooring in buildings, etc.

Asbestos
cement tubes

Tubing for buried cables(power transmission and distribution,communication equipment)

Items
containing
asbestos

Thermalinsulation
Sealants andjoint seating

Power generation equipment(thermal, nuclear)
Power generation equipment(thermal, nuclear)

Shockabsorbent
materials

Suspension insulators for powertransmission equipment, etc.

Adhesives

Aerial power transmission cables,hydroelectric dams

Ischnura senegalensis can be seen at ourpower plant sites

Creation of natural woodlands (ecological revegetation)

Proper handling of chemical substances
In addition to complying with the PRTR Act (Pollutant Release andTransfer Register Act), the Company has prepared a Handbook
on PRTR Chemical Management, and we follow its guidelines toensure the strict management of hazardous chemical substances,and to make efforts to reduce the volume of such substances.
In accordance with the PRTR Act, we report to the national
government our volumes of chemical emissions and the amounts
transported, and regularly make the same information public.
■Discharge and transferred chemical substances subject
to PRTR Act
Substances

Discharge (t/year)

Transferred (t/year)

FY 2009

FY 2010

FY 2009

FY 20102-aminoethanol

0

0

10

12

Asbestos (speciﬁed)

0

0

20

11

Ethylbenzene

10

13

0

0

Ferric chloride

/

0

/

0

Xylene

31

31

0

0

HCFC-225

5.6

14

0

0

Styrene

5.3

−

0

−

Toluene

7.4

9.5

0

0

Hydrazine

<0.1

<0.1

4.0

0.41

Boron compounds

−

0

−

0

(FY)

In the expansive green spaces where our power plants are located,
we have implemented ecological revegetation in an effort to create
natural forests as quickly as possible. This is a method of selecting
the saplings of trees and bushes that are suitable for each area,
and then doing mixed, dense plantings for the purpose of creating
the most natural forest possible in a short amount of time. Kansai
Electric Power first introduced this revegetation process at the
Tanagawa No. 2 Power Station in 1977, and natural forests havenow been created through ecological revegetation activities atmany of our power plants.
Because there was no natural forest around Nanko Power
Station, which is located within Osaka City, and thus we could not
expect to achieve vegetational diversity through the use of nearby
resources, we have made efforts to further increase the diversityof the ecological vegetation by adding 1,168 plants of 67 different
species.
■A natural woodland created by Kansai Electric Powerusing our ecological revegetation method
Areas of ecological revegetation:
15 times the size of Koshien Stadium (approx. 600,000 m2)

Ecological revegetation
at Ako Power Station

Kansai Electric Powersupply area

Maizuru Power Station
Ohi Power Station

60,000Miyazu Energy Research Center

Photo taken Sept. 1987

20,000065

Location

040,000

2

Application

Implementing environmental assessments

80,0003

In conducting business, Kansai Electric Power works to address
global scale environmental problems with the goal of achieving
a low-carbon society, and actively strives to consider issuesof biodiversity by conducting environmental assessments andtaking measures to preserve the environment based on local
characteristics.
At our power plants, we have promoted the creation of naturalforests through our ecological revegetation activities. Lush forests
have already been developed at many of our bases of operation,
creating habitats for birds, insects, and small animals.
We have tried to consider issues of biodiversity by taking measures
to protect valuable animal and plant life, such as efforts to protect birds
and other native speciesof our facilities and theirsurrounding areas.
We also conduct
environmental educationand promote partnerships
and exchanges with our
local communities to help
facilitate the preservationof biodiversity.

0.108

0.045
0.1
Japan KEPCO(GWh)
Thermal power generation

4

Kansai Electric Power has been periodically monitoring andappropriately managing the condition of facilities identified as
containing asbestos and taking appropriate action. We continue toundertake appropriate management and execute carefully planned
measures to handle asbestos.
■Locations (buildings and equipment) where asbestos isused (as of March 31, 2011)

1.4 1.4

Thermal power generation and NOx emissions■Thermal(10,000 t)
NOx emissions

Preservation of biodiversity(g/kWh)Air pollution prevention measures (NOx, SOx, soot)
The Company has implemented measures aimed at reducing thevolume of SOx (sulfur oxides) emitted by our thermal power plants,
such as using fuels with lower sulfur content and installing sulfur
scrubbers. To address the issue of NOx (nitrogen oxides), weare taking steps to lower emission levels, including installation of
nitrogen scrubbers and improvement of combustion methods. As
a result, our SOx and NOx emissions proportional to the volume ofelectric power generated are ranked among the lowest in the world.
In addition, we have installed high-performance electric filters,
drastically cutting soot emissions.

Efforts to handle asbestos problems(FY)

Measures to prevent soil andgroundwater contamination
The Company has produced our own Handbook on Measures
Against Soil Pollution, and complies with all laws and local
regulations relevant to soil contamination. Moreover, our power
plants have water- and oil-retaining walls installed, preventing soil
contamination from chemicals and fuels such as heavy/crude oil in
the unlikely event of leakage.

Methylnaphthalene

/

0

/

0

Dioxins (speciﬁed)

0.50

0.13

8.2

7.0

(mg-TEQ/year)(mg-TEQ/year)(mg-TEQ/year)(mg-TEQ/year)* This table presents totals of the values reported based on the Pollutant Release
and Transfer Register (PRTR) Act.
* A “0” indicates no discharge, etc.
* “<0.1” indicates discharge, etc. was less than 0.1 t/year.
* A “—” indicates that the item is not applicable to any Company facility.
* Displayed to two significant digits* Slashes (/) indicate substances that became subject to the PRTR Act in FY 2010,
and thus were not totaled in FY 2009.

Aioi Power Station

Himeji No. 1 Power Station
Himeji No. 2 Power Station

Ako Power Station

Nanko Power Station
Tanagawa No. 2 Power Station

Gobo Power Station

Photo taken Oct. 2007
* Kansai Electric Power maintains vegetated areas, including natural woodlands,
covering 78 million m2 (30 times the size of the Expo Park in Osaka)

Kansai Electric Power Group CSR Report 2011

30

2 Do

Progressive Approach to Environmental Problems>>

Measures to protect birds from power lines

Protecting native species around Kurobe Dam

In Toyooka City, Hyogo Prefecture, authorities are releasing storks
raised in captivity, which have been designated a special nationaltreasure, out into the wild. To ensure that the released storks do notcollide with and get injured by its power lines, Kansai Electric Power
is increasing the visibility of those lines by adding colored markers tothem.
Every year from February to April, the storks build nests on both
utility poles and steel towers. Thus, Toyooka City and the Hyogo
Prefectural Homeland for the Oriental White Stork are working
together to cut the power to existing power lines, without removing
the nests or eggs, and to install new power lines at a lower height.

A trolley bus runs along the Tateyama Kurobe Alpine Route thatconnects Nagano Prefecture and Toyama Prefecture. Unlike anordinary bus, this trolley bus runs on an electric motor rather thangasoline, and thus produces no exhaust. Because it is also extremely
quiet, it rarely startles animals with its sound.
At Ogizawa Station, which is the entrance to the Nagano
Prefecture side, the seeds of plants that do not naturally grow in
Kurobe sometimes get brought over on the soles of the shoes of
tourists. Thus, seed removal mats have been placed at the station
ticket gates to prevent the influx of non-native species. The removed
seeds are collected with a vacuum cleaner and incinerated.

Activities oriented toward the next generation

Activities for youth

Green Curtains

Environmental event cococala+e

Since fiscal 2008, Kansai Electric Power has been conducting
a campaign to raise environmental awareness using “Green
Curtains,” led by staff from Company branches and district offices,at regional elementary schools. A “Green Curtain” is a net, castacross an entire window, on which climbing plants are grown,
eventually covering the entire window. The curtain is an effective
device for reducing energy consumption: it shades the interior
from sunlight and regulates indoor temperatures, while the plants’evaporating effect cools the surrounding area. Company staff
members visit elementary schools, explain the purpose and effectsof the Green Curtain and how it is created, and assist the children
in planting seedlings of their own.

Since FY 2008, we have been working with the environmental
lifestyle magazine ecocolo on jointly organizing cococala+e, anenvironmental event for people in their 20s and 30s. The purpose
is to create a place where young people can become moreaware of environmental issues. Comprised primarily of talks onenvironmental topics and live, relaxing musical performances,the event was held a total of three times in FY 2010; in Osaka,
Tokyo, and Kobe. At each event, Kansai Electric Power’s
younger employees introduced
participants to the company’senvironmental initiatives.

Trolley bus
Power lines with colored markers

Storks nesting on top of a utility pole

Seed removal mats

Promoting environmental communication
Committed to the creation of a better environment and the achievement of a sustainable society, Kansai Electric Power is
not only weighing various ecological issues, but also working actively with our customers and the regional community toraise environmental awareness.

Family-oriented activities

Activities for women

Eco e-Life Check: an environmental household account book

Become a naturalist

The Kansai Electric Power website features the environmental
household account book “Eco e-Life Check,” a tool that can beused to monitor CO 2 emissions and encourage reductions inhousehold emissions. Users simply input the amount of electricity,gas, and water they use, along with other information, to calculate
their CO2 emissions.
After registering with Eco e-Life Check online, users can view
their own CO2 emission volumes on a personalized web page, andcan also use tools for self-evaluation, comparing their results withthe average of all members and checking their ranking comparedwith other users on the site. In addition, for every 10 people who
register as members, Kansai Electric Power plants one tree, in thehopes of encouraging as many people as possible to join.

“Become a naturalist” is an environmental awareness andeducation site for women that can be found on our website. It
offers people-friendly and environmentally sound lifestyle ideas.
The “Natural Café” segment features enjoyable lifestyle ideas fromcelebrities, and the “Interview with a Naturalist” segment featuresinterviews with people who are engaged in various environmental
efforts. In addition, the “Natural Life Essence” page features
columns that give tips for environmentally sound living. Its diverse
content is updated monthly.

Just enter the information required
and receive a quick calculation ofyour CO2 output.
Eco e-Life Check: an environmental household account book
http://www1.kepco.co.jp/kankyou/co2kakeibo/index.html

31

Kansai Electric Power Group CSR Report 2011

“Become a naturalist”
http://www1.kepco.co.jp/kankyou/natural/index.html

An eco-talk at Honen-in

Planting seedlings for a Green Curtain at an elementary school

Kanden e-Kids Club

Holding a dialogue with stakeholders

Each year since 2006, children in the fifth and sixth grades inour service area are invited to participate in a series of ecologicalprograms, known as Kanden e-Kids Club. In FY 2010, a total of
200 children took part in this program, which encourages them torecognize, find out about and take action against global warming
and a wide variety of environmental problems.
Kanden e-Kids Club activities continue from the opening
ceremony in July to the program’s end in March of the following
year. The children take part in activities including hands-on natureexperiences, visits to facilities, and the Kids’ ISO Program, which
encourages children to play a leading role in reducing their families’
energy consumption.

In March 2011, we asked nine of our general feedback monitors
who are registered with Group company Kanden CS Forum toshare their opinions about Kansai Electric Power’s environmental
communication activities. We received a great deal of valuable
feedback regarding our CSR Report, the ease of viewing andunderstandability of our website, and our communication activities.
Kansai Electric Power will strive to further improve its
environmental communication activities based on the feedback
provided from customers, and will continue to create opportunities
like this where customers can share their opinions.

A hands-on nature experience

Participants share ideas in small groups

Kansai Electric Power Group CSR Report 2011

32

2 Do

Progressive Approach to Environmental Problems>>

The Group-wide promotion system

Observance of laws and regulations

In order to further promote our environmental activities acrossGroup companies, in August 2005 we established the Kansai
Electric Power Group Environmental Management Committee,
which formulates, checks and reviews Group Eco Actions inconjunction with the Company’s CSR Promotion Council’s
Environmental Board.
In fiscal 2007, we completed maintenance of our risk
management system primarily focused on legal risks andcovering consolidated subsidiaries, among other areas. We willcontinue to promote these initiatives and work to reduce both
environmental load and environmental risk throughout the Group.

In FY 2010, Kansai Electric Power received guidance from Oita
Prefecture with regard to stockpiling work associated with thetreatment of waste based on the Waste Management and Public
Cleaning Act. We took this guidance very seriously, and promptly
implemented corrective measures and reported our activities to
the government and other relevant authorities.
We will continue working to ensure strict compliance withall laws, ordinances, and environmental protection agreements
based on environmental regulations.

■Environmental management promotion system of
Kansai Electric Power and its Group companies

Since fiscal 1997, the Company has utilized an environmental
management system compliant with the ISO 14001 international
standards for environmental management, primarily at ourthermal power plants.
We have also obtained ISO 14001 external certification forthe model business locations we set up for each business format,
as shown below.
■Business locations acquiring ISO 14001 external
certiﬁcation (as of the end of March 2011)

President

Environmental Board
Chairperson: &YFDVUJWFTJODIBSHFPGFOWJSPONFOUBMBGGBJST
Vice Chair: %JSFDUPSPGUIF0GmDFPG&OWJSPONFOUBM$POTJEFSBUJPOTCommittee members:$IBJSQFSTPOBQQPJOUTGSPNBNPOHUIFBTTJTUBOUIFBETPGUIFIFBERVBSUFSTBOE
FOUFSQSJTFEJWJTJPOT BOEUIFPGmDFIFBET

Cooperation

CSR Promotion Council
Kansai Electric PowerGroup Environmental
Management Committeet8PSLJOH(SPVQUP"EESFTT (MPCBM&OWJSPONFOUBM
 1SPCMFNT

Committee chairperson:%JSFDUPSPGUIF,BOTBJ&MFDUSJD1PXFS0GmDFPG&OWJSPONFOUBM$POTJEFSBUJPOTCommittee members:
4UBGGSFTQPOTJCMFGPSUIFJNQMFNFOUBUJPOPGFOWJSPONFOUBM
NBOBHFNFOUBUFBDI
HSPVQDPNQBOZt$ZDMJDBM#VTJOFTT"DUJWJUJFT 1SPNPUJPO8PSLJOH(SPVQ BTPG.BSDI 

A management system conforming to ISO standards

Kansai Electric PowerBusinessformatElectric
power
generation

Group companies

Business location
name
Himeji No. 1 Power
Station (thermal)
Kainan Power Station(thermal)Nanko Power Station(thermal)Ohi Power Station(nuclear)Group companies

Company name
ENEGATE Co. Ltd.
THE GENERAL ENVIRONMENTALTECHNOS CO. LTD.
Kanden Engineering Corp.
KINDEN CORPORATION
K-Opticom Corp.

Managers of
headquarters,
divisions and ofﬁces*

Managers of businesslocations under directcontrol*

Electric
power
circulation

Managers ofsales ofﬁces*

Ofﬁce of Environmental Considerations(Environmental Management Oversight Department)

Managers of operationand maintenance ofﬁces*

Managers of Nuclear Power Division,
branch ofﬁces, district ofﬁces andFossil Power Administration Center*

Item
Reducing
ofﬁce electricity
consumption

47.8 GWh

Reducing
ofﬁce water
consumption

273,400 m3

Improvingfuel efﬁciency ofcompany vehicles

8.96 km/L

Reducing
copy paper
consumption

937.4 tNEWJEC INC.
Kanden Plant Corp.

To clarify the costs of environmental preservation in our businessactivities and the effects derived from those activities, we haveintroduced environmental accounting practices at both theCompany and Group levels. The details have been published on
our website.
Environmental Report 2011
http://www.kepco.co.jp/kankyou/csr_sitemap/index.html■Eco Action: Group company concrete action plans
Targets and results in FY 2010

Electric Power Circulation
Division
Technical Testing Center

Disclosure of environmental accounting

Managers of
power plants*

4VQFSWJTPSGPSQSPNPUJPOPGFOWJSPONFOUBMNBOBHFNFOUBDUJWJUJFT

Results for FY 2009
(for the 45 companies
examined)

Himeji Substation

Targets

Targets

Results(for the 45 companies examined)

FY 2011 FY 2012 FY 2013

Evaluation(Reasons for increase/reduction)

1% or more
reductioncompared to theprevious ﬁscal year
1% or more
reductioncompared to theprevious ﬁscal year
1% or more
improvementcompared to theprevious ﬁscal year

3.9% increase
compared to theprevious ﬁscal year
49.7 GWh
5.5% increase
compared to theprevious ﬁscal year
288,400 m3
2.3% decline
compared to theprevious ﬁscal year
8.76 km/L
5.4% increase
compared to theprevious ﬁscal year
988.0 t

1% or more reduction
comparedto the previous ﬁscal year

We were unable to reach the goals that were set for the entire Group due to theincreased use of air conditioning energy resulting from a heat wave. We will continue
developing energy saving activities.

1% or more reduction
comparedto the previous ﬁscal year

We were unable to reach the goals that were set for the entire Group due to theincreased use of water resulting from a heat wave. We will continue developing watersaving activities.

1% or more improvementcompared to theprevious ﬁscal year

We were unable to reach the goals that were set for the entire Group, as decreases in vehicle
fuel efficiencies were reported by some of the companies we manage. We are promoting thesystematic introduction of low-fuel-consumption vehicles and eco-drive methods.

Reduce as muchas possible

We were unable to reach the goals that were set for the entire Group, as increases inbusiness activities and personnel were reported by some of the companies we manage.
In the future, we will continue to promote efforts to use less paper.

Reduceas much as
possibleNote: As the number of applicable companies increased during fiscal 2010 from 44 to 45, this report evaluates the results for 45 Group companies.

33

Kansai Electric Power Group CSR Report 2011

Kansai Electric Power conducts a wide range of activities
to encourage its business partners to pursue environmental
initiatives. In FY 2010 we identified the types of activities being
implemented by our business partners by conducting a survey
among those partners and comparing the results against asurvey conducted in FY 2008. To help people better understandour Group’s initiatives, we sent out materials such as our GroupCSR Report.

Implementing employee education andawareness activities
We provide education to employees to ensure that they
understand and can put into practice the Kansai Electric PowerGroup Environmental Action Plan.
Specifically, we provide specialized education for staff incharge of environmental issues at each base of operation, andgeneral education to improve the knowledge of all employeeswith regard to the environmental initiatives implemented by theGroup and throughout society. We also actively promote activities
among Group companies to raise awareness of environmental
issues.

General education

We have introduced an environmental management system based on the total quality management (TQM) system, andare working to reduce the environmental load of our business activities through continuous improvements.

Specialized education

Efforts to raise environmental awarenessamong our business partners

Promoting environmental management

Main programs

Description

Training for newly appointed
personnel in charge ofenvironmental issues
Training for newly appointed
senior staff in charge ofenvironmental issues

Trains personnel to be able to play acentral role in performing
environmental tasks at their base ofoperations.

ISO14001 staff training
Internal auditor training

Trains personnel to be able to build
and implement environmental
management systems.

Environmental e-learning

A system that allows employees tostudy on their own using thecompany’s intranet (offered twice ayear, often in conjunction withEnvironment Month in June).

Self-development training

This training is aimed at encouraging
self-development and providing moreadvanced knowledge. Topics of highinterest to employees, such as trends
in global warming, are covered.

Acquisition of the EcoLeaf environmental label
Kansai Electric Power’s main product, electric power (gridelectricity), has received the EcoLeaf environmental label.
The EcoLeaf environmental label is an environmental
labeling system that is operated by the Japan Environmental
Management Association for Industry (JEMAI). This system uses
third-party verification of quantitative environmental data for the
product lifecycle from the gathering of raw resources to disposal
and recycling. In July 2003, Kansai Electric Power became
the first business in the energy services field to receive thisregistered and publicly certified label.
Each year, we update our results with the latest available
data, and in the future we will continue disclosing environmental
information so as to maintain the trust of our customers.

■ Registered and published data for FY 2009 results
Product name:Grid electricity
Specification:
60 Hz
Fiscal year:
2009
Global-warming load during life cycle (CO2 equivalent):
0.351 kg-CO2/kWh (FY 2009)
CO2 emissions in power generation:
Adjusted emission factor 0.265 kg-CO2/kWh<0.294 kg-CO2/kWh> *1(FY 2009)
Adjusted emission factor 0.326 kg-CO2/kWh<0.343 kg-CO2/kWh> *1(5-year average for FY 2005–FY 2009)*1 Figures in < > brackets indicate the CO2 emissions factor before CO2 credits are taken into account. The “adjusted emission factor” is the CO2 emissions factor after
CO2 credits are taken into account.
*2 Updates to the FY 2010 results are based on the Law Concerning the Promotion of the Measures to Cope with Global Warming, in consideration of the Company’s
CO2 emissions factor as published by the government of Japan.
*3 For details on the certification data, please visit our website at (http://www.kepco.co.jp/kankyou/ecoleaf.html) or the website for the Japan Environmental Management
Association for Industry (http://www.jemai.or.jp/english/ecoleaf).

Renewable energies

Solar power generation system

Renewable energy sources are gifts from nature that can be
renewed in a natural environment, such as light and heat fromthe sun, wind, hydroelectric power, geothermal energy andbiomass. Unlike fossil fuels such as oil and coal, there is norisk of drying up, and they are clean energy sources capable ofexpediting major cuts in CO 2 emissions. Heat from the air,which can be harnessed using heat pump technology, hasbeen recognized as a renewable energy source in the EU andin Japan, and the government is making efforts to encourage
its widespread adoption.

Solar power generation conver ts theenergy of the sun’s rays directly into
electricity, and emits no CO 2 during
generation.

Sunlight
Sunlig
unnlightSolar heat

Sunlight

Heat from the air

Wind power

Renewable
R
Re
enew
enew
ne
ew
energyEcoCuteBiomass
Bi

Heat fromthe air
Hydroelectric Geothermal
power
heat

EcoCute uses electric power to harness heat from air warmed by thesun, producing thermal energy equivalent to more than three times theelectricity consumed.

Kansai Electric Power Group CSR Report 201134

3 Proactive Contributions to Development of Local Communities
Contributing as a member of society
Activities that meet local needs at eachbusiness location

Kanden Collabo Art 21■Community interactions of the Kansai ElectricPower GroupAs a company with strong ties to the communities in which it
operates, Kansai Electric Power is always looking for ways to be ofuse to its customers and local communities.
The roles the Company is expected to play, and the format thatthose roles take, differ considerably in rural versus urban areas,
and also vary by community.
We strive to pay attention to the various needs of ourcommunities and to participate as a member of the community inaddressing those needs to the extent we are able.

Participating in community cleanup activities at our Shiga Branch

Support for employees engaged in activities
contributing to society

Examples of the activities we do with local
communities
properties

To support employees who engage of their own accord incommunity activities or volunteer programs, we offer volunteer timeoff and matching gift programs. We also provide information on
volunteer activities through channels such as in-house publications.

communities
There is considerable need for community cleanup activities,
and our bases of operation are engaged in many such efforts.
We conduct a wide range of cleanup activities including thoseundertaken in cooperation with our local communities. These
include cleanups around our bases of operations, tourist sites,
beaches, and riverfronts, as well as the cleaning of streetlights,
which requires the use of our aerial work trucks. These activities
are primarily conducted in June, which has been designatedas Environment Month, and November, which is our Customer
Appreciation Month.

Support for Kansai culture, art, and sports
Kansai Electric Power has held a yearly classical music concert since1988 as part of its cultural promotion activities in the Kansai region.
The FY 2010 Kanden Classical Special “Invitation to the Opera”
program featured a performance of Rossini’s The Barber of Seville.
Around 2,500 people were invited to attend free of charge over twodays, allowing them to experience marvelous vocal and theatricalperformances. Yearly classical concerts are also held at different
branches.

Participants work hard to
sculpt the ice

Developing promotional activities to attract
businesses to Kansai
Given our desire to promote the stimulation and ongoing developmentof local communities, Kansai Electric Power partners with local
governments and economic organizations to support customers
that want to relocate to the Kansai region. Specifically, we publish
the magazine Community Information and host the Kansai Guide toInvestment website, both of which contain information for companies
nationwide that are thinking about making local capital investments.
These resources include information on industrial promotion policies
by local governments, available industrial complexes, and otheradvantages of establishing facilities in the Kansai region. We arecontinuing to work on connecting companies that have an interest in
the Kansai area with local government authorities by making visits to
those companies.
In the Kansai region, which has seen growing numbers ofcompanies in the flat-panel TV industry and in environmental industries
related to the production of solar panels and storage batteries, theKansai Electric Power Group has been leveraging its strength tocontribute to local growth and development.
Kansai Guide to Investment
http://www1.kepco.co.jp/i-park/

Sponsorship of college American football in Kansai
Just as it sponsors classical concerts, Kansai Electric Power has
been supporting American football, a popular college sport in the
Kansai region, since 1988. We are a cosponsor of the KandenFlashbowl Series of games that are held in spring and fall, and weare working to promote American football among Kansai students.

A Moriguchi Sales Office employee
inspects electrical equipment at ashrine35

A Sanda Sales Office employee
inspects electrical equipment at thehome of an elderly person who lives
alone

Kansai Electric Power Group CSR Report 2011

Results (FY 2010): 94 instances totaling 209 days
This system allows employees that participate in activities that
contribute to society and meet fixed conditions to take 50% or 100%of the time devoted to such activities as specially recognized time off,
up to an annual limit.

Volunteer sabbatical program
Utilized by 15 employees from FY 1992 to FY 2010
This program enables employees who have worked for the company
for five years or more to take up to a year off in order to participate
in long-term volunteer work for a public social welfare organization.
In the case of the Japan Overseas Cooperation Volunteers, themaximum sabbatical period is two years and six months.

Matching gift program
Results (FY 2010): 4 instances totaling ¥310,000
Under this system, the company makes contributions up to a set
limit to match support provided, either by individual employees
or collected through workplace fund-raising activities, to publicorganizations that meet fixed requirements.

Efforts for regional stimulation

Performance at The Symphony Hall (Osaka)
We help build ice sculptures at the hogawa Electric Power System Center aspart of the Nanto Toga soba festival.

Volunteer time-off program

A Nara Sales Office employee cleans a streetlightClassical music concert■Cleanup activities in cooperation with local

Support systems and their results

Social Contribution Activities Support Systemdating from 1992

■Electrical equipment inspections at cultural
We work with local fire departments to prevent fires at temples,shrines, and other cultural properties by conducting inspections
on electrical equipment. We search for electrical leakages
and electrical wiring abnormalities and provide instructions tocustomers regarding the safe use of their electrical equipment.
We also perform these kinds of electrical equipment checkups at
the homes of elderly people who live by themselves and at social
welfare facilities.

Since 2001, Kansai Electric Power has been holding the Kanden
Collabo Art 21 public art exhibition in collaboration with theTanpopo-no-ye Foundation, with the aim of creating an opportunity
for people with disabilities to express themselves through art andparticipate more actively in society. In FY 2010, the tenth year of theevent, almost 1,000 works were submitted from the entire Kansai
region. Selected works were chosen to create a traveling exhibition
that visited 10 venues in the Kansai region for four months startingin late November, in conjunction with Disabled Persons’ Week,
with the aims of supporting the social participation of people withdisabilities, as well as enabling as many people as possible toexperience the appeal and possibilities of these works of art.

Community development activities in theurban areas of Osaka
Kansai Electric Power has been making both infrastructural andorganizational contributions to community development activities in theurban areas of Osaka.
Among these are our activities on Nakanoshima Island in Osaka,
where our head office is located. Nakanoshima is located in a lush
environment with abundant water and greenery resources, surroundedby the Dojimagawa and Tosaborigawa Rivers. It is also a central businesssite where many of Japan’s preeminent companies are located. Thanks to
its many cultural facilities and historical buildings, Nakanoshima has beennicknamed the “symbol island of Aquapolis Osaka.”
The Round Table on the Future of Nakanoshima was launchedin 2004 to exchange information on events and town management of
Nakanoshima. The association has 28 member companies as of 2011,

such as companies that own land in the area, and is pursuing community
development to meet the goals outlined in its independently developed
urban vision. Kansai Electric Power serves as the secretariat of theassociation.
In 2010, this association established ties with the free magazine
published in the Nakanoshima region, Gekkan Tomin (meaning“The Monthly Islander”), thus helping it become actively involved indisseminating information from the area.
In 2010, we continued participating in the Naniwa 808 Bridges
Cleanup Campaign at Nakanoshima Garden Bridge. Our activity to clean
and polish the Nakanoshima Garden Bridge with scrubbers and brushes
contributes to creating a beautiful landscape. When the Junior ChamberInternational conference was held in Nakanoshima, the association
hosted an exhibit and participated in the breakout session on the themeof “Water.” In addition to this association, three organizations andgovernment agencies that were involved in the community developmentof areas around Nakanoshima, such as Midosuji, worked together to holdthe Nakanoshima-Okawa-Midosuji Corridor Symposium, highlighting
these areas which have been recognized under Scenic Byway Japan.
In such various ways, we promoted the community development of
Nakanoshima in 2010.
T he activitie s of this association are pre se nted online atNakanoshima-style.com.
The community stimulation activities of the Round Table on the
Future of Nakanoshima have improved the appeal of the entire Osaka
region. Kansai Electric Power will continue striving to help stimulate theregion through community development efforts not only in Osaka, but
throughout the Kansai region.

Nakanoshima, symbol island of Aquapolis Osaka

Kansai Electric Power Group CSR Report 201136

4 Respect for Human Rights, Development of Favorable Work Environments
Respect for human rights
Basic policy

Promotion of the employment of people with disabilities

T h e K a n s a i E l e c tr i c Powe r G ro u p, awa re of th e s o c i a l
responsibility it should exercise as a corporation, is engaged ininitiatives to deepen a correct understanding and awareness ofhuman rights on the part of every employee in order to eliminate
all forms of discrimination, including the burakumin issue.
As well as working to develop respect for human rights anda pleasant working environment, we are proactively engaged in
activities to create a system with zero tolerance for all forms of
discrimination and achieve our goal of being a discrimination-freecompany.
Kansai Electric Power also understands the international
agreements and standards regarding human rights, and rejects

child labor and forced labor. With respect to sexual harassment
and power harassment in the workplace, the Company has
established Harassment Consultation Desks and is working
toward the rigorous prevention of all types of human rights
infringement in collaboration with the Compliance Consultation
Desks.

Group-wide initiatives
To promote active human rights initiatives in conjunction withGroup companies, we support training efforts, share various
types of information related to human rights, and are striving tofurther intensify our activity level in this area.

Leveraging employees’ diversity and creating comfortable workplaces
Established a new Diversity Leveraging Group

Promoting a diverse workforce

Having “human development” as a priority, Kansai Electric Power
has promoted various initiatives to achieve related goals. As apart of these efforts, we made organizational preparations for the
Diversity Leveraging Group in 2010 and established the group inJune 2011.

Initiatives to encourage the further success of female employees

Goals of diversity leveraging at Kansai Electric Power
When all employees learn and acquire the ability to understand,accept, and take advantage of the fact that we have diverse
employees with different opinions, we will be able to:Develop better ideas and ways of doing things
Predict and prepare for risks that had not previously been recognized● Develop the ability to see and think things from our customers’
perspectives● Create a strong organization that can adapt to change●●

When employees feel that their strengths are recognized andaccepted:

In accordance with the letter and spirit of the 1986 enactmentof the Equal Employment Opportunity Law, we actively recruit
women and assign personnel to tasks without any regard
for gender. For example, we are actively placing women inengineering positions as part of a broader effort to expand
the range of positions in which women are employed. When
promoting an employee to an executive position, the Company
conducts evaluations fairly and impartially, basing decisions on
individual ability and suitability for the position, while avoiding
gender-based discrimination. As a result, the number of womenin positions of responsibility at Kansai Electric Power is steadilyrising.
Kansai Electric Power has agreed to and signed the Women’s
Empowerment Principles, guidelines for women’s social
participation established by UN Women and UN Global Compact.

Their motivation to work increases and their morale improves● They can grow themselves, being stimulated by their differences withothers● Their self-affi rmation will improve their self-confi dence and abilities●

The multicolored rings represent thedifferences and personalities of individual
people. The organization is strengthenedby the way they overlap one another. If
the “individual differences,” or the portions
that do not overlap, can be effectively
utilized, the circle will grow larger.

Systems for supporting the changing stages of life

■Major systems
Maternity leave
Paternity leave

From 6 weeks before birth until 8 weeks after birth
A 5-day period of leave when a person’s spouse is giving birth

Sick/injured
child care leave

To take care of a sick child or take a child for a health exam during
the period before they are enrolled in elementary school

Familysupport leave

Paid leave accumulated as part of one’s annual paid vacation can be taken tocare of a sick spouse or parent or to make hospital visits for infertility treatment

Childrearing leave
Family care leave

Can be taken until the end of the ﬁscal year when the child turns 3 years old
Can generally be utilized for 3 years or for a total of 93 days

Shortened work hours
Can be utilized until the child starts elementary school(for child care)
Shortened work hours For the period requested by the employee(for family care)(the period during which a family member requires care)f-Staff system

37

This is a system for rehiring workers who previously left their job tohave a child, raise children, or care for a family member

Kansai Electric Power Group CSR Report 2011

Creating a comfortable workplace environment
Diverse work systems
Kansai Electric Power has introduced several work systems
designed to support manageable lifestyles. These include longterm leave systems, such as modified versions of conventional
leave known as personal refreshment leave and relaxation leave,
as well as an elective work hour system and flex-time system,
which aim to take advantage of efficient work patterns.

Female employees active in technical workplacesof female employees
Number of female employees Numberin positions of responsibility

Fiscal 2005
Fiscal 2010

60
112

75
88

Promotion of employment of older people
Our reemployment system for employees retiring at the age of
60 was introduced in 1996, our efforts to employ the elderly
predating the implementation of the Law for the Stabilization of
Employment of Older Persons, which mandates such measures,by 10 years. In 2001, we established the e-Staff system, which
greatly expanded the types of work covered. In 2006, we revised
our system to gradually raise the mandatory retirement age to
65 and expand further the range of positions in which older
employees are placed. Today, more than half of our retirees
choose to return to work after the age of 60 under the e-Staff
system. It enables older employees to continue to use theirknowledge and experience in workplaces familiar to them.

To create workplace environments where employees can be safeand healthy while they work, Kansai Electric Power promotes
ef for ts aimed at creating stimulating and lively workplaceenvironments. Specifically, the Safety and Health Activity
Guidelines establish priority measures for the entire company,
and each workplace creates an annual Safety and Health Activity
Plan comprised of efforts to be taken based on those Guidelines,
and develops its own independent safety and health activities.

2010 Kansai Electric Power Safety and
Health Activity Guidelines: Priority Measures
Safety❶ Raise the safety awareness and risk sensitivity of employees
as it relates to their behaviors❷ Promote risk reduction activities❸ Bolster the safety management framework❹ Ensure the safe operation of vehicles❺ Further bolster communications with business partners
Health❶ Prevent illness among employees, promote healthmaintenance and improvement❷ Maintain and promote comfortable workplace environments❸ Bolster support systems

Appropriate management of working hours
We are endeavoring to monitor employees’ working hours
accurately and to comply with applicable laws by, for example,
ensuring that employees who work long hours receive guidancefrom industrial physicians. We also require employees who workovertime to receive instructions from management beforehand
and to self-report their hours worked. In addition to having
management check these reports, we aim to instill an awarenessin all employees of the need for the appropriate management ofwork hours.

Maintenance of stable labor and management relations

Diversity leveraging logo

To support those who are trying to achieve a work-life balance,
we have instituted systems that offer a diverse range of options
when it comes to work leave and other work-shift systems.

We are also actively promoting the employment of workers withdisabilities through our special affiliate company Kanden L-Heart(established in 1993). As a result, our ratio of workers withdisabilities was 2.06% as of June 2011, again remaining above thelegally required ratio (1.8%).
Kanden L-Heart is working to strengthen its farm rental
business, to open up diverse jobs in which people with disabilities
are able to work, and to bolster support for those with mental
disabilities.
Change in the rate of employment of■Change
We will continue topeople with disabilities(%)
p ro m ote th e e m p l oy3.0
ment of people with
2.5
2.25 2.24
disabilities, with the
2.03 2.08 2.11
2.06
2.0
goal of increasing their0
independence and06/6 07/6 08/6 09/6 10/6 11/6
participation in society.
(year/month)

Formulating guidelines and plans for safety
and health activities

Kansai Electric Power has concluded union shop agreementswith the Kansai Electric Power Labor Union, and we have built
over 50 years of history of working toward the shared goal of
improving company productivity accompanied by improving labor
conditions. We have built good labor and management relations
based on a strong relationship of trust. In order to maintain thisgood relationship, we will hold operation confabulations aboutcompany management plans and other topics among otherefforts to promote mutual understanding and agreement between
labor and management.

Speciﬁc safety activities
Formulating accident recurrence prevention policies
When an accident
occurs, we examine
and analyze what
happened, formulate
policie s to preve nt
a recurrence, anddevelop company-wide
response measures.
As a result of theseef for ts, our accident
frequency rate is lower
than the national rate.

Accident frequency
frequency rate
■Accident
National frequency rate
Our frequency rate

(Frequency rate)

1.75 1.77 1.78 1.85

0.11 0.16
097

1.95 1.90

1.83 1.75
1.62

1.61

0.37 0.28 0.46
0.20 0.31
0.21 0.12
0.31

02 03 04 05 06 07 08 09 10(FY)

Frequency rate: An internationally accepted
measure that expresses the rate of accident
occurrence. Specifically, it indicates the numberof lost-work-time accidents per 1,000,000 labor
hours.

Speciﬁc health activities

Initiatives to support employee development

Promoting and strengthening mental health policies

Aware that our employees are the driving force behind all thebusiness activities of the Kansai Electric Power Group and that
it is their development that underlies the Group’s overall growth,
we are actively developing a range of initiatives to offer sustained
support for the growth of each employee.
For example, in terms of education and training, Kansai
Electric Power is making efforts to create even more opportunities
for employees to teach and be taught for the purpose ofpromoting individual employee growth, including efforts to bolster
training programs designed for different specialties and levels of
ability.

In an effort to strengthen our self-care policies, Kansai ElectricPower began promoting the use of an online stress diagnostic
tool in June 2010. We also introduced a Return-to-Work Support
Program to help employees facing mental health challenges makea smooth transition back into the workplace.

Kansai Electric Power Group CSR Report 201138

5 Highly Transparent and Open Business Activities
Communicating with stakeholders
Deepening communication via the Internet
With the grow th of the Internet, websites are playing an
increasingly important role in the dissemination of corporate
information. Kansai Electric Power strives to disseminate
information quickly and accurately, and makes daily efforts toimprove and develop online content to make its website useful tocustomers.
Kansai Electric Power’s website
http://www.kepco.co.jp/index.html

Kansai Electric Power’s mobile website
http://kanden.jp

Information dissemination services using the Internet● Real time information from the Sakai Solar Power Station
This plant began partial operations in October 2010, and its
output is updated on our website at 20-second intervals. We also
publish both today’s and yesterday’s power generation results,
solar radiation, and air temperature, along with a live video feed.

● Electricity use notification service
In recent years, there has been increased interest in the “visible
rendering” of electricity use. We have made it possible forcustomers to see
a visual renderingo f t h i s m o n t h ’s
electricity use,
actual electricity
use over the past
24 months (feesand use), and theCO2 emissions
associated with thatuse.

Mobile classrooms for the next generation
Our future is in the hands of the children who form the next
generation. One of our most vital missions at Kansai ElectricPower is to impart to the younger generation a sense of what
energy is and why it is so important. Members of our staff
visit local elementary and junior high schools to hold “mobile
classrooms” teaching students about energy. These mobile
classrooms explain the basics of how electricity is produced andtransmitted over distances, as well as how it is used and what we
can do to conserve energy and protect the environment.
The classes are devised to enable students to learn about
energy in fun, simple ways, such as operating a hand-turned
generator to light a light bulb, or using experimental equipment to
explain the effect of CO2 on global warming.

Electricity use notiﬁcation service
http://www.kepco.co.jp/service/miruden/index.html● Lightning location and thundercloud observation

Providing information through print publications

information service
To ensure that we are able
to provide a stable supply ofelectricity, Kansai Electric Poweruses its own independent
systems to publicize information
on lightning locations andthundercloud observations in the
Kansai region. Users can also
get information on the effects oflightning on electric power.

We a r e m a k i n g u s e o fmedia, including print
publications, to broadly
p r o v i d e i n f o r m a t i o n to
deepen understanding of
the business activities of
the Kansai Electric PowerGroup.

Reﬂecting community opinions in ourbusiness activities
To help members of the community gain a deeper understandingof the Company’s business activities, as well as to solicit opinions
and requests that the Company can reflect in its operations, Kansai
Electric Power sends staff from its business locations to visit
customers’ homes and hold discussion meetings aimed at local key
figures and opinion leaders.
We thus invite a range of opinions and requests concerning ourbusiness activities, both at events to enable interaction with people
from local communities and during everyday operations. We value
every piece of feedback, and are developing a diverse array of
public consultations in order to incorporate that feedback into ourvarious business activities. At the “Dambo-no-Koe” event started
in 1994, Kansai Electric Power employees share opinions received
from members of local communities with the Company in order toimprove operations.

Meeting in progress

Information disclosure in IR tools
We provide an outline of our business activities, businessobjectives, and financial data for our shareholders and investors.

Lightning location and thundercloud observation information service
http://www1.kepco.co.jp/kaminari-info/index.html
Real time information from the Sakai Solar Power Station
http://www1.kepco.co.jp/energy/newenergy/monitor.html● Electricity Forecast
To communicate every day’s electric power usage status in a waythat is easy to understand, from June to September 2011, we
published an “Electricity Forecast” on our website and via Twitter,visibly rendering the predicted maximum output of electricity
within our service area and our supply capabilities at peak times.
In August and September, we published a Weekly Electricity
Forecast to notify users of the upcoming week’s electricity
demand and supply expectations.

Watt (issued quarterly)Interaction with local communities via PR facilities
We have established PR facilities at our power plants and otherlocations to help our local communities better understand ourbusiness activities and the initiatives being taken in the electric
power industry, and to enhance communication with thosecommunities.
In October 2010, we renovated the PR facilities at the Sakaiko
Power Station, a thermal power plant that has been outfitted witha cutting-edge combined-cycle power generation system.
This facility, nicknamed El Cool Sakaiko, explains ourcompany’s efforts to achieve a low-carbon society through easily
understandable videos and displays.

Annual Report(Contains comprehensive information
regarding our business activities forour shareholders, investors, andbusiness partners; published once a
year)

Fact Book(Contains information including
business objectives, electricity
sales, capital investments, anddata from several years of financial
statements; published once a year)

Shareholders and Investors (IR Information)
http://www.kepco.co.jp/ir/index.html

Our information disclosure following theGreat East Japan Earthquake

Sakaiko Power Station

El Cool Sakaiko, our PR facility at the Sakaiko Power Station(Tour reservations required)39

Kansai Electric Power Group CSR Report 2011

Since the Great East Japan Earthquake, Kansai Electric Power
has been communicating information about our nuclear power
safety policies and support for the disaster-stricken region via
press conferences, our website, and newspaper ads. We plan tocontinue communicating
information actively,
clearly, and concisely
through various channels
Websitein an effort to restore
trust in nuclear powerPress conference
generation.

Newspaper ad

Newspaper inserts(Echizen Wakasa no
Fureai)Kansai Electric Power Group CSR Report 201140

6 Strict Enforcement of Compliance
Consciousness raising and autonomous efforts in individual workplaces
Instilling even greater compliance awarenessthrough on-site dialogue and training activities
To support independent and effective workplace activities
with a view to instilling an even greater degree of complianceawareness, the staff of Kansai Electric Power’s Legal Department
have been conducting dialogue and training activities on site at
frontline workplaces since 2004. In addition to activities for the
managers indicated below, we are continuing to conduct trainings
for operator level employees. In FY 2010, we conducted a total of
32 trainings for operator-level employees in eight departments,
including those involved in nuclear and thermal power.
We also conducted dialogue and training activities for
management-level personnel at a total of 26 workplaces.
Specifically, we reminded managers about the precautions
that need to be taken by people in upper level positions andabout the importance of workplace vigilance. We also held an
educational dialogue on compliance issues related to workplaceenvironments, such as harassment.

Electric Power Group Compliance Committee. A total of 41 items
were reported for the entire Group in FY 2010, with relatively
more of those items reflecting problems related to the workplaceenvironment and information management.
■Kansai Electric Power Group Compliance
Consultation Desks
Kansai Electric Power
employees and others

ReportConsultation(Group company employees
and others)

Consultation(outside lawyer desk)(Consultation Desk)

Consultation Secretariat(Office of General Administration[Legal Affairs])

In FY 2010, we identified improprieties in the conduct of our legal
procedures, including failures to submit necessary reports andapplications related to our facilities. To prevent the recurrenceof such missteps, in FY 2011, we are diligently working to create
tools that will help reaffirm the importance of legal procedure

Report of outcome

Lawyer’s officeCommunication/instruction
on content of consultation

Consultation concerning Group companies
Cooperative investigation of content of consultation and appropriate
cooperation/support for dealing with matters raised

Promoting information security countermeasures andensuring thorough protection of personal information
Advance of information security management
Kansai Electric Power has established the Infrastructure
Development Committee chaired by the Vice President with theaim of building a strong management base capable of supporting
mid-term and long-term growth. One important management

Office responsible for compliancein Group companies

Report ofoutcomeFact-finding
and formulationof action plan byCompliance Committee or responsible each company
concerned

executive in Group companies

Expanding the on-site training opportunities
for Group companies
The Legal Department has been conducting on-site compliancetraining for Group companies since FY 2007. In recent years,
the number of requests for on-site training has increased, andthe number of Group company-led events, where the Group
company establishes the theme in accordance with its businessactivities, has also risen. To expand this kind of virtuous cycle,
in F Y 2010, we actively encouraged requests for on-sitetraining, and conducted 30 trainings at a total of 20 companies,
sometimes establishing different training times for employees atdifferent levels within the company.

Compliance promotion system
To promote compliance activities at each workplace, thedepar tment and branch managers assign compliancepromotion staff (primarily section head level personnel) to serveas compliance promotion officers and develop independent
compliance-related initiatives.
To respond to the compliance-related concerns of employees
and others, Compliance Consultation De sks have be e nestablished in the Office of General Administration and in external
legal offices. These desks can be used by the employees andtemporary workers of all of the Kansai Electric Power Group
companies, as well as by our business partners, and thus
provide a structure through which we can collect a broad range
of information on risk. In FY 2010, we updated the informational
leaflet we print for our business partners and made it available
at the reception desks at each Group company to ensure thatpeople know about the Compliance Consultation Desks.
The notifications and consultations that are handled at theseCompliance Consultation Desks are all reported to the Kansai

41

Kansai Electric Power Group CSR Report 2011

To raise awareness of the compliance risks that arise in everyday
affairs, since 2007, we have been implementing Workplace
Discussion Activities among employees, primarily led by the onsite compliance promotion staff.
We continued these efforts in FY 2010, and various strategic
activities were developed and launched in each workplaceusing educational tools, such as the Compliance Case Studies
Collection, and other original materials.
In FY 2011, we will continue conducting Workplace Discussion
Activities. Also, to instill a greater level of awareness of compliancerisks at the workplace level, we will create tools that promote
discussion, such as materials that highlight the importance of legal
procedure management so that workplaces can be more proactivein their efforts, and will strive to further stimulate the developmentof independent workplace activities.

Improving different types of promotion tools
and disseminating legal information
To cultivate the ability to recognize compliance-related issues
that arise in everyday business operations through specific casestudies, Kansai Electric Power has compiled its New Compliance
Case Studies Collection. In FY 2010, nine new cases were added
to create Volume 4.
We disseminate several publications to all employees in atimely manner, including Column on Current Affairs in Compliance,
which conveys educational messages
regarding issues that are attracting
a high level of social interest, andLegal Information, which explains newlaws and legal issues. We have also
continued to develop initiatives that
support efforts to raise awareness andimpart knowledge related to compliance.
In F Y 2011, we will continue totake various opportunities to promoteawareness and education activities.

Legal Information Email Magazine

issue it is addressing is the promotion of information security
management.
To advance effective, efficient security control measures, thecommittee deliberates on the formulation of annual plans and on
midterm progress made, from the following four perspectives.

Viewpoints for deliberation of information security management❶ Organizational measures❷ Personnel measures such as education and training

Initiatives to establish autonomous activities
in each workplace

Discussion and training activity

management and to support efforts aimed at raising awarenessof this issue in our workplaces.
We are promoting ongoing efforts with regard to those
procedures that are legally required for our business activities,
including efforts to ensure that regular updates are made to legal
procedure checklists prepared by each department.

ReportExternal
Consultation Desk

Kansai Electric Powerlegal staff

Efforts to prevent legal procedure errors❸ Physical measures such as document management andaccess control for ofﬁces❹ Technical measures such as improving computer systems

Practical measures implemented❶ Organizational measurest"QQPJOUNFOUPGUIF(FOFSBM.BOBHFSPGUIF.BOBHFNFOU*OOPWBUJPO
and IT Headquarters as Chief Privacy Ofﬁcer.
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straightforward terms for all employees.
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documents and their appropriate disposal.

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computer users.
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customer information systems.
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out of the company.
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Enhancement of information security
by IC cards (employee identiﬁcation cards, etc.)

Provision oflocked furnishings

Individual authorization
for logging in to thein-house network

3JHPSPVTNBOBHFNFOUPG
important documents andexternal memory media❸ Physical measurest*$ DBSET FNQMPZFF JEFOUJUZ DBSET  FUD  UP DPOUSPM BDDFTT UP PGmDFT [POJOH PG PGmDFT CZ QBSUJUJPOT  TUSJDU NBOBHFNFOU PG DPOmEFOUJBMEPDVNFOUTCZNFBOTTVDIBTBEEJUJPOBMBMMPDBUJPOPGTISFEEFSTBOE
locked furnishings.

Initiatives for protecting personal information
In March 2005, Kansai Electric Power established internal rules
including Personal Information Protection Regulations, which
stipulate the purposes for which personal information canbe used within the company and methods for responding topersonal information disclosure requests by customers.
After the Act Regarding the Protection of Personal Information
went into full effect on April 1 of that same year, we took steps
aimed at bolstering our personal information protection practices,
including creating a Personal Information Handling Manual foreach of our departments and adding greater detail to our internal
rules.

To raise awareness among individual employees
Kansai Electric Power is continuously revising its rules andsystems and striving to make employees aware of these changes.
Every year, we check the status of each workplace, and have theresults of those checks re-checked by a third party. This helps us
ascertain and improve the level of compliance with various rules
and facilitates the correction of inappropriate rules.

Unlocking with keycards
and monitoring of entrance
and exit history

Every year, we explain the basic rules, identify rule violation
hazards, and hold trainings aimed at calling all our employees’
attention to these issues. We also distribute various email
magazines, some intended for the entire company and someintended for our branches. We use these to tr y to spreadknowledge about policies for preventing leaks of personal
information and to raise our employees’ IT knowledge. We willcontinue conducting outreach activities among our employees tohelp ensure that everyone is engaging in appropriate information
management practices.

Strengthening Group governanceTo fully ensure Group-wide information security compliance andappropriate handling of personal information, in December 2004,
we formulated the Kansai Electric Power Group Information
Security Guidelines.
In January 2007, to further improve our security level, we
revised those Guidelines and began encouraging each of
our Group companies to independently promote their own
information security management practices.

Kansai Electric Power Group CSR Report 201142