To y o t a I n d u s t ri e s R e p ort

2011

Business Activities
Outline of Businesses

P14−15Materials Handling Equipment

P16−23

Automobile
Vehicle / Engine / Car Air-Conditioning Compressor / Car Electronics

P24−31

Logistics

P32−34

Textile MachineryP35−3613

Outline of Businesses

Logistics

Net Sales

Operating Income (Loss)(¥ Billion)(¥ Billion)

800

30

600

20

400

10

Percentage of Net Sales

33.2%
200

0

0
(FY)

The Logistics Segment is composed of three business pillars: planning, design and operation of distribution centers;
land transportation services; and high value-added services such as cash collection and delivery and cash proceeds
management services and data storage and management services.
Main Services• Logistics planning, operation of
distribution centers• Land transportation services• Cash collection and delivery andcash proceeds management
services• Data storage, management,collection and delivery services

Net Sales

Operating Income(¥ Billion)(¥ Billion)120

6Outline of Businesses

Outline of Businesses

The Materials Handling Equipment Segment develops, produces, sells and provides services for a broad range of
products, from industrial vehicles centered around a full lineup of lift trucks (0.5- to 43-ton capacities) to materials handlingsystems. Lift trucks, a mainstay product of this segment, are delivered to customers around the world under the TOYOTA,
BT, RAYMOND and CESAB brands through Toyota Material Handling Group.

Main Products• Lift trucks• Warehouse trucks• Aerial work platforms• Automated storage and retrieval
systems• Automatic guided vehicles

Business Activities

Business Activities

Materials Handling Equipment

Percentage of Net Sales

7.3%

100
80

4

60
40

2

20
0
(FY)

0

09

10

11

(FY)

09

10

11

-10

09

10

11

(FY)

09

10

11

Textile Machinery
Automobile
From vehicle assembly to parts production, the Automobile Segment engages in a wide variety of car-related businesses.
Leveraging synergies among its business divisions in development and production, the Automobile Segment accounts for
54.3% of consolidated net sales and represents the largest business segment of Toyota Industries.
VehicleWith its strengths as an industry leader in quality, cost anddelivery, the Vehicle Business produces compact to
midsize automobiles.

Net Sales

Net Sales

Main Products• Vitz (Yaris outside Japan)• RAV4• Mark X ZiO(¥ Billion)

Main Products• Air-jet looms• High-speed ring spinning frames• High-speed roving frames

1,000
800
600

Operating Income (Loss)(¥ Billion)(¥ Billion)

60

3

Main Products• Diesel engines(KD, AD, VD)• Gasoline engines(AR, AZ)

Percentage of Net Sales

2.9%

2
40

1
0

20

-1

400

EngineThe Engine Business produces both diesel and gasoline
engines. We co-develop diesel engines with Toyota Motor
Corporation and possess a comprehensive structure
ranging from planning and development to production.

With a history dating back to the invention of an automatic loom by Toyota Industries founder Sakichi Toyoda, theTextile Machinery Business is a world leader in the textile industry backed by an integrated structure that encompasses
development, production, sales and service of weaving and spinning machines.

-2
0

200

(FY)

09

10

11

-3
(FY)

09

10

11

0
(FY)

09

10

11

Operating Income (Loss)(¥ Billion)

Others40

Car Air-Conditioning Compressor
Toyota Industries’ car air-conditioning compressors arehighly acclaimed in terms of their reliability at high operating
speeds and quiet operation in addition to such excellent
environmental-related performance features ascompactness, weight reduction and fuel efficiency.
The Car Air-Conditioning Compressor Business captures
the top global share in unit sales*.

20

Main Products• Fixed-displacement type
• Variable-displacement
type• Electric type

The Others Segment includes consolidated subsidiaries that provide services to Toyota Industries as well as TIBC
Corporation, a joint venture with IBIDEN CO., LTD., which produces semiconductor package substrates for PC
microprocessor units.

0

-20
(FY)

09

10

Percentage of Net Sales* Survey by Toyota Industries Corporation

Main Products• Semiconductor package
substrates

Car Electronics
Utilizing power electronics circuitry technology and electric
drive system development capabilities, the Car Electronics
Business develops and produces electronics products forhybrid vehicles and other electric-powered vehicles.

14

Toyota Industries Report 2011

Main Products• PCU direct-cooling device• DC-DC converters• DC-AC inverters

Net Sales

11

54.3%

Operating Income (Loss)(¥ Billion)(¥ Billion)

60

4

40

2

20

0

0
(FY)

Percentage of Net Sales

2.3%

-2

09

10

11

(FY)

09

10

11

15

Business Activities

Materials Ha n d lin g E q u ip ment
Business Activities

Business Activities

As the industry’s leading manufacturer, Toyota Industries not only provides such materials handlingequipment as lift trucks but also makes proposals for materials handling sites, thereby responding toa wide range of customers’ logistics needs. Supporting logistics around the world, Toyota Industries’
materials handling equipment is connected to your life somewhere, somehow.

16

Toyota Industries Report 201117

Materials Handling Equipment■Materials Handling Equipment Sales(Thousand units)

250
200
150
100
50
0
(FY)

07

08

09

10

11

Toyota Material Handling Group (TMHG)

Market Conditions and Business
Activities in 2010

From Japan
In 2010, emerging country economies, mainly those in
Asia, quickly overcame the global economic downturn,while economies in developed countries, namely
Japan, North America and Europe, steadily trended
toward recovery. As a result, the lift truck market grew
31% over the previous year. In response to thesefavorable market conditions, Toyota Industries
aggressively engaged in sales expansion activities
while maintaining a streamlined structure byimplementing a drastic reduction of fixed costs in theaftermath of the global financial crisis in 2008.
In the lift truck field, we took steps to enhance theappeal of our products by adding a new internalcombustion hybrid lift truck in Japan and expanding ourline of electric lift trucks in North America and Europe. In
emerging countries, we introduced new products
matched to the distinctive needs of each market. As forthe materials handling engineering business, which isrepresented by automated storage and retrieval
systems and automatic guided vehicles (AGVs), we
stepped up our efforts to promote the development ofmarkets outside Japan.
In the Japanese market for aerial work platforms,
weak capital investment in the private sector causeddemand to stagnate. Difficult conditions also continued
in markets outside Japan, with the exception of therecovering Chinese market. We will work to expand
demand for AICHI-brand products, which boast the top
market share in Japan, by providing new products
matched to the changing times and by developing newmarkets. At the same time, we will promote cost
reductions and business efficiency improvements toenhance profitability and build a sustainable and stablebusiness foundation.

As a market leader with extensive knowledge oflogistics needs, Toyota Industries provides a full rangeof lift trucks and other materials handling equipment tocustomers worldwide. TMHG carries out business bygeographically breaking down the global market into
Japan, North America, Europe, ALOMA* and China.
Under the TMHG management structure, we
provide materials handling equipment for the TOYOTA,
BT, RAYMOND
and CESAB■Toyota Material Handling Group Organization Chartbrands. Mutually
utilizing the sales
TMHG
and development
strengths of eachbrand, TMHG is
Japan
North America
EuropeRegionpromotingbusiness
TMHJ
TMHNA
TMHE
Organization
expansion on a
Toyota Material
Toyota Material Handling
Toyota Material
Handling Japan
North America
Handling Europe
global scale.
Brand

TOYOTATOYOTARAYMOND* ALOMA stands for Asia, Latin America, Oceania, Middle East and Africa.

18

Toyota Industries Report 2011

Global Voices
TMHG is a logistics partner providing industry-leading products and services tocustomers throughout the world.
The following are the voices of a customer and TMHG members from around the globe.

TOYOTABT
CESAB

Customer

From the U.S. Development and Production

Tony Miller (left),
Vice President ofEngineering andManufacturing,
TIEM

Shougou Hyuga,
President,
Tobatakounyu
Co. Ltd.

“The GENEO-HYBRID halved fuel consumption
and CO2 emissions as expected, while maintaining
power equal to that of any internal-combustion lift
trucks. This hybrid lift truck is supporting
environmental management by raising
environmental awareness among employees.”“Since joining TIEM*1, I have truly enjoyed building
new and innovative products. It is rewarding for me
to be involved with a team taking a product designand creating new processes and equipment to seethat product come to life. I also enjoy the continuous
improvement (kaizen) aspect of working for Toyota.”● : TMHG’s major
operation bases

From Sweden

Services

From India

Claus
Christensen,
European Key
Account Director,
TMHE

ALOMA*

China

TMHI

TMHCN

Toyota Material
Handling International

Toyota Material
Handling China

TOYOTABTRAYMONDTOYOTABTRAYMOND

Materials Handling Equipment

Materials Handling Equipment

In the materials handling equipment industry, emerging
countries primarily in Asia, as well as Europe, North
America and Japan, maintained an upward trend intheir respective markets. Toyota Industries vigorously
promoted production and sales activities attuned tomarket recovery in each region. As a result, sales ofour mainstay lift trucks increased both in and outside
Japan, and net sales in fiscal 2011 rose ¥59.0 billion,or 14%, over the previous fiscal year to ¥490.6 billion.

Business Activities

Business Activities

Business Overview in Fiscal 2011

“TMHE provides excellent service to customers
under a powerful service structure comprised ofmore than 4,500 highly trained technicians working
across Europe. We take great pleasure in keeping
our quality products in their best condition for ourcustomers.”

Sales

Virendra Oberoi,
Sales Director,
TMH India“In India, continued economic growth has led to
expansion of the logistics market and generated
brisk demand for materials handling equipment.
TMH India*2 leverages our extensive product lineup
to provide optimum products and services to ourcustomers.”*1: Toyota Industrial Equipment Mfg., Inc. is a materials handling equipment production subsidiary.
*2: Toyota Material Handling India Pvt. Ltd. is a materials handling equipment sales subsidiary.

19

■ North American Market

No. 1 Market Share in Lift Truck Sales* Surveys by Japan Industrial Vehicles Association and Toyota Industries
Corporation, 2010

New Models Excellent in Environmental
Performance and Work Efficiency
Enhancing the Lineup of Hybrid Lift Trucks
In response to growing customer needs for lift trucks
with lower environmental impact and improved
economic efficiency, in July 2010 TMHJ enhanced thelineup of the 3.5-ton GENEO-HYBRID diesel-poweredinternal-combustion hybrid lift truck with additions of
4.0- and 4.5-ton models. To meet diversifying
customer needs, TMHJ also added such options ascabins and heaters.

GENEO-HYBRID

20

Toyota Industries Report 2011

WalkieModel Change for “Walkie” Compact Electric Lift
Truck
In August 2010, TMHJ carried out model changes for
its 0.6- and 0.9-ton “Walkie” compact electric lift
trucks. The updated models are now equipped with aplastic steering wheel for improved operability. Highcapacity batteries and folding steps are also available
as an option for better work efficiency.

Appealing Environmental Performance,
Safety and Logistics Efficiency to the
World
TMHJ participated in LOGIS-TECH TOKYO 2010, an
exhibition held in Tokyo in September 2010. Under thetheme of “Total Solutions for Improved Environmental
Performance, Safety and Logistics Efficiency,” TMHJ
presented a broad range of products and a wealth oflogistics know-how. Live demonstrations of kaizen
examples using its products drew much attention
among the many visitors at the TMHJ booth.
Focusing on the environment and safety, TMHJ willcontinue to create optimum materials handlingsolutions combining its extensive product lineup—
encompassing lift trucks, warehouse trucks,
automated storage and retrieval systems, AGVs
and aerial work platforms—with an abundance oftechnological expertise and a superior service
structure.

LOGIS-TECH TOKYO 2010

The North American lift truck market increased byapproximately 5% in calendar year 2010 comparedwith 2009. Toyota Material Handling North America(TMHNA) remained the market share leader*1 withcombined unit sales of TOYOTA and RAYMOND
brands of approximately 43,000 units, an increaseof 46%.
Toyota, as a full line supplier of lift trucks, remained
the market share leader*1 in North America for the
ninth consecutive year, and Raymond, as a leading
provider of electric lift trucks and solutions used inwarehouse and distribution environments, saw robust
market share growth*1.
*1: Survey by Crist Information & Research, LLC, 2010

Proactively Launching New Products

In fiscal 2011, TMHNA released new models andpromoted its logistics solutions services, reinforcing its
position as a leading supplier of materials handlingequipment in North America.
In addition to commencing production of 8-Series,
4-wheel electric AC lift trucks, Toyota launched salesof 4FD large diesel pneumatic lift trucks (15- to 23-ton
capacities). Quality remains a hallmark of the TOYOTA
brand, and 2010 marked the sixth year TOYOTA wasnamed the lift truck leader*2 in Quality and Value. In
addition, Toyota Genuine
Parts were ranked the bestin Quality and Reliability in
an independent lift truck
parts study*2.
The RAYMOND branddeveloped the new Models
4150/4250 stand-up
counterbalanced lift
trucks featuring the
ComfortStance suspension
platform, which boasts
minimal parts to reduce
maintenance wear andcost as well as increased
maneuverability. To tailor apackage of solutions andservices, the RAYMOND
brand introduced
CustomCare, which

combines unmatched technology, expertise andresources to help customers achieve greater material
handling efficiency. Moreover, the RAYMOND brandstrives to meet the specialized needs of individual
customers by adding the iBattery module, whichenables data-driven battery management, to theiWarehouse fleet optimization system.
In recognition of such initiatives, Plant Engineeringmagazine awarded a 2010 Product of the Year award
to both TOYOTA’s 4FD as well as toRaymond’s Models 4150/4250.
In 2010, Toyota Industrial Equipment Mfg.,
Inc. (TIEM), which is responsible for producing
TOYOTA-brand lift trucks sold in North
America, commemorated 20 years inbusiness and achieved 200,000 consecutive
hours worked without a recordable accident,
according to the Occupational Safety and
Health Administration(OSHA). The 200,000 hours
represents 1,000 work days.
TIEM was also named theprestigious Top Plant in the
U.S. for 2010 by Plant
Engineering.

Materials Handling Equipment

Materials Handling Equipment

In 2010, the lift truck market in Japan grew about 15%
over the previous year thanks to a rise in capital
investment by Japanese companies. Toyota Material
Handling Japan (TMHJ) worked to expand sales to the
manufacturing industry, which has shown an upturn incapital investment, including the transportationequipment sector. We also strengthened sales to otherrobust businesses such as the transportation andwarehousing industries. Reflecting these efforts, unit
sales in fiscal 2011 increased 15% year-on-year to
26,000 units, outperforming the market. As a result,
TMHJ secured a 43.0% share of the Japanese market
in 2010, the second highest in history, and maintained
its top position* for the 45th consecutive year.

Maintaining the Top Market ShareBusiness Activities

Business Activities■ Japanese Market*2: Survey by Peerless Media ResearchGroup, 2010

Bird’s eye view of TIEM

Enhancing Services and Products from a
Customer Perspective
The North American market is expected to show
moderate growth in 2011. TMHNA will look for further
synergies to ensure the full powerof both the TOYOTA andRAYMOND brands are utilized.
TMHNA will continue to offer
customer-centric services andindustry-leading products toenhance efficiency and lower costs
simultaneously.

RAYMOND 4250

21

■ ALOMA and Chinese Markets
Capturing Growing Needs for Materials
Handling Solutions

The economic downturn in Europe came to a halt inearly 2010 as growth started to resume, although therate of market growth differs in respective countries in
Europe. As a consequence, demand in the lift truck
market increased by 20% year-on-year.
Toyota Material Handling Europe (TMHE) has
integrated the sales and service networks representing
TOYOTA and BT brands in more than 30 European
countries, and in doing so, strove for speediermanagement. In fiscal 2011, TMHE worked to capture
latent demand by releasing new models and promoting
materials handling solutions services. As a result,
TMHE recorded unit sales of 49,000 units, an increaseof 26% over the previous fiscal year.

In addition to higher quality and performance of lift
trucks, customer needs are diversifying into the field oflogistics solutions designed to achieve greater
efficiency through effective use of vehicles on hand.
Growth in on-line shopping has made order picking
more important than ever. In response to suchchanges in the market environment, TMHE rolled out
the BT automated order picking solution (AOP). AOP
combines a stacker that automatically follows a
pre-defined picking route within a warehouse and apick-to-voice system that instructs an operator whereto pick specific items, providing large distribution
centers with productivity gains of 40%. TMHE released
the all-new BT Optio order picker to support optimalorder picking efficiency.

Strengthening Electric Lift Truck Lineup

During fiscal 2011, TMHE launched the B300-Series
3-wheel electric lift truck and B400-Series 4-wheel
electric lift truck, in addition to Blitz electric lift trucks,
all under the CESAB brand. With the European lift
truck market showing an upswing, the launch of suchcompetitive models enabled TMHE to seize business
opportunities generated by stronger demand.

Fully Supporting Customers’ Materials
Handling Operations
In fiscal 2012, further growth is expected in theEuropean materials handling market. TMHE will meet
expanding market volume with a strong network
presence of 4,500 service technicians to offer logistics
solutions matched to the individual needs of eachcustomer.

Business Activities in Fiscal 2011

Toyota Material Handling International (TMHI) covers
the ALOMA markets of Asia, Latin America, Oceania,
the Middle East and Africa, while Toyota Material
Handling China (TMHCN) covers the Chinese market.
In 2010, many of these markets have recoveredfrom the effects of the economic slowdown.
Supported by the continued efforts of TMHI and
TMHCN to develop its sales and service capabilities,
unit sales in these markets increased about 80% toaround 35,000 units in fiscal 2011.

Reinforcing Production and Sales
Operations in Growing Markets
In India, the materials handling equipment division of
Kirloskar Toyoda Textile Machinery Pvt. Ltd. (KTTM)
has strengthened sales and service activities based ona full product range. In a market where strong growthis expected to continue, the division has been spun off
and started operations in May 2011 as Toyota Material
Handling India Pvt. Ltd. (TMH India) to further focus on
customers’ needs. Headquartered in Delhi with a
network consisting of sales and service bases in major
cities, TMH India is committed to maintaining the top
market share among imported brands*.
The growing lift truck market in China reached ascale of approximately 190,000 units in 2010,accounting for roughly a quarter of the global market.
In the world’s single largest market, TMHCN has
released lift trucks matched to specific local needs
and carried out aggressive sales promotion activities.
In seeking to expand its business sphere in the
Chinese market, TMHCN will work to boost its
distributor role and reinforce its sales and service
network in major cities.
In Brazil, the lift truck market has reached its
largest scale on the back of the country’s strong
economic recovery. TMHI will utilize an integrated sales
and service network representing both the TOYOTA
and BT brands to respond to customer expectations.

Appealing to Customers at Exhibitions

In August 2010, MOVIMAT, one of Brazil’s largest
logistic, storage and packaging exhibitions, was held inSão Paulo and received more than 28,000 visitors.
Toyota Material Handling Mercosur Comercio deEquipamentos LTDA (TMHM) participated in the
exhibition under the theme of “Toyota Challenge
Experience,” aimed at enabling visitors to feel thepresence of Toyota and BT. The TMHM booth evokedstrong demand for the products on display.
In December 2010, CeMAT India, a showcase forthe latest developments in the areas of materials
handling and logistics, was held in Mumbai and drew
visitors from diverse industries. TMH India exhibited 10
TOYOTA and BT products and appealed the strengths
of both brands to visitors.

Materials Handling Equipment

Materials Handling Equipment

Increasing Unit Sales in Line with Market
RecoveryBusiness Activities

Business Activities■ European Market

Toyota booth at MOVIMAT

Responding to Growing Markets

In 2011, continued market growth is expected in the
ALOMA and Chinese lift truck markets. TMHI and
TMHCN will continue to provide products and services
matched to the distinctive needs of each market.

* Survey by Toyota Industries Corporation, 2010

CESAB B300/B400

22

Toyota Industries Report 2011

Equipment maintenance by service technician

23

Business Activities

Automobile
Business Activities

Business Activities

Toyota Industries is involved in businesses related to an entire automobile, spanning from vehicle
assembly to such automotive parts as engines, car air-conditioning compressors and car electronics.
We are contributing to the creation of eco-friendly and comfortable automobiles by leveraging ourtechnologies and know-how for the electrification, lighter weight and energy savings of automobiles.

24

Toyota Industries Report 201125

Automobile

VehicleBusiness Overview in Fiscal 2011
Panoramic roof

DesignModifyProductionengineering

ModifyModify

Check
Check

Quality assurance
Manufacturing

Productionengineering

Making modifications
every time an issue wasraised at respective stages
led to many redo’s and anincrease in processes.

Check

DesignCheck■Vehicle Production

New approachglazing as a panoramic roof. Toyota Industries willcontinue to develop attractive products that leverage
the distinctive characteristics of plastic glazing.

■Production Preparation: Activities to Reduce Redo’s
and Waste through Division-Wide Collaboration

Automobile > Vehicle

Panoramic roof fitted in
the Prius

Simultaneous Launch of Two Production Lines
After the first-generation Vitz was introduced in 1999,
vehicle production in Japan had been carried out
by Toyota Industries’ Nagakusa Plant and TMC’s
Takaoka Plant. Upon introducing the latest, thirdgeneration Vitz, Toyota Industries has become the sole
producer in Japan. In order to deal with high demand
expected immediately after the sales launch, we
decided to allow mixed production on the production
line used for the RAV4 and Mark X ZiO assembly in
addition to the Vitz dedicated production line.
For smooth mixed production, we implemented

measures to make maximum use of limited space bysharing facilities between the two lines and to
standardize some parts to prevent assembly errors.

Conventional
approach

Automobile > Vehicle

In the automobile industry, growth in the Japanesemarket slowed down, affected by the discontinuation of
the Japanese government’s car replacement incentive
measures. However, there was a market upturn in North
America and continued market expansion in Asia.
In fiscal 2011, unit production rose by 4,000
vehicles, or 1%, over the previous fiscal year to295,000 vehicles, with higher sales of the Vitz (Yaris
outside Japan) offsetting lower sales of the RAV4 andthe Mark X ZiO. Net sales, on the other hand, were
down ¥23.2 billion, or 6%, to ¥375.5 billion due to achange in the composition of vehicles Toyota Industries
produces.

Preparing for Production Launch of the
New VitzBusiness Activities

Business Activities

TOPICS

Qualityassurance
ManufacturingConfirmation by relevant
departments from thedesign stage and reflecting
potential problems in thedrawing beforehand led toreduction in redo’s.

(Thousand units)

A New Approach to Production Preparation
In production preparation of the latest Vitz, we
succeeded in reducing the number of ineffective
processes and further improving the quality of the
final product by raising the level of perfection ofdrawings during the design phase. Specifically, we let
designers go through the actual assembly process,thereby identifying and reducing processes that are
difficult to perform. We also required representatives
from all production-related departments, including
production engineering, quality assurance andmanufacturing, to participate in the design phase.
This form ofsimultaneous designing
enabled us to identify
potential problems andreflect the solutions indrawings in a timely
manner.

400

300

200

100

0
(FY)

07

08

09

10

11

Launching Production of Plastic Glazing
Products for the Lexus LFA
Toyota Industries commenced production of a quarter
window and partition made of plastic glazing for the
Lexus LFA, a two-seater sports vehicle marketed by
Toyota Motor Corporation (TMC) in December 2010.
With an eye to improving fuel economy throughbody weight reduction, we have developed plastic
glazing as a lighter-weight substitute for glass. Our
plastic glazing quarter window and partition fitted in
the Lexus LFA are approximately 30% and 45% lighter,
respectively, than their glass counterparts.
Polycarbonate resin used in plastic glazing
degrades when exposed to sunlight. To solve thisissue, we applied our newly developed hard coating to
the surface of plastic glazing and succeeded indramatically improving its durability. The Prius ,launched in May 2011, is also fitted with our plastic

26

Toyota Industries Report 2011

Starting Production of the New Vitz
for the Japanese Market
Production of the new Vitz

In December 2010, Toyota Industries began productionof the new Vitz for the Japanese market. Production ofa new Yaris model for markets outside Japan isplanned to begin in August 2011.
The Vitz is one of the mainstay models of theoverarching Toyota brand and is sold in more than 70
countries, including Japan and Europe, with cumulative
vehicle sales exceeding 3.5 million units. Since thelaunch of the first-generation model in 1999, we haveengaged in production of the Vitz under consignment
from TMC. We also designed a portion of its upper
body and interior, as well as the RS, a sporty model inthe Vitz family, thereby undertaking a full range ofprocesses from development to production.

Minor Model Change to the Mark X ZiOIn February 2011, we started production of the Mark X
ZiO, which underwent a minor model change. The
update included changes in the front grille andaluminum wheel designs, which resulted in a moresophisticated, sharper appearance with refinedinterior space.

Highest-Level QCD to Contribute to
Development and Production of
Attractive Toyota Cars
Toyota Industries’ Nagakusa Plant maintains thehighest level of quality, cost and delivery (QCD)
among automobile body manufacturers in the Toyota
Group. Our ability to quickly start up production and aflexible structure in terms of production volume andvehicle models are also highly regarded by TMC. We
will leverage these strengths and continue tocontribute to the development and production of
attractive Toyota vehicles.

27

Automobile

EngineAutomobile■Engine Production(Thousand units)

600
500
400

In addition to automobiles, Toyota Industries’ engines
are installed in a variety of eco-conscious products.
Our original 1DZ-III diesel engines are installed in
GENEO-HYBRID diesel-powered hybrid lift trucks(3.5-, 4.0- and 4.5-ton capacities). The GENEOHYBRID roughly halved*1 fuel consumption and CO2
emissions compared with conventional diesel-powered
lift trucks, achieving the world’s highest level ofenvironmental performance.
Our 4Y engines are also used as gas engines andincreasingly adopted by GHP*2 manufacturers in Japanand CHP*3 manufacturers worldwide. These engines
are highly renowned for their high efficiency as well as
longer life and maintenance cycle.
*1: Data measured using Toyota Industries’ standard operation cycles*2: Short for gas heat pump; air conditioner driven by a gas engine*3: Short for combined heat and power; cogeneration system

300
200

Further Expanding Sales of Electric
Compressors

Business Overview in Fiscal 2011

Despite a drop in unit sales of car air-conditioning
compressors in the Japanese market, higher unit sales
in markets outside Japan pushed up overall unit sales
by 2.12 million units, or 13%, to 18.83 million units.
Net sales amounted to ¥191.8 billion, a year-on-yearincrease of ¥14.8 billion, or 8%.
■Compressor Sales(Million units)

25
20
15
10
5

100
0
(FY)

0
(FY)

07

08

09

10

11

Developing Next-Generation Engines

07

08

09

10

11

Toyota Industries has developed and launched aheadof competitors car air-conditioning compressors forengine vehicles that have excellent environmental
performance, including compactness, lighter weight
and fuel efficiency, as well as quieter operation.
In recent years, we have been promoting sales
expansion of electric compressors. In response to thetrend toward the electrification of vehicles, including
hybrid vehicles (HVs), we utilized our electrification
technologies acquired through the development ofmotors and succeeded in the world’s first mass
production of electric compressors. Since initially being
installed in the second-generation Prius in 2003, ourelectric compressors have been fitted in all Toyota
HVs, from the Prius to the Lexus CT200h. Our provensales track record to TMC, coupled with strong
product appeal, also has led to adoption of our electriccompressors by other automakers. In addition,
inquiries for their application in plug-in hybrid vehicles(PHVs) and electric vehicles (EVs) have been increasingfrom around the world.
We intend to further enhance the appeal of our
products and expand sales by capturing the growing
HV, PHV and EV markets.

Automobile > Car Air-Conditioning Compressor

Automobile > Engine

Toyota Industries attained record-high engine
production volume of 614,000 units in fiscal 2011, a
year-on-year increase of 112,000 units, or 22%,
thanks mainly to increased production of KD diesel
and AR gasoline engines. Net sales also increased¥32.3 billion, or 20%, over the previous fiscal year to¥197.3 billion.

Business Activities

Business Activities

Developing and Producing
High-Performance Engines with Low
Environmental Impact

Business Overview in Fiscal 2011

Car Air-Conditioning Compressor

Diesel Engines Highly Acclaimed
Worldwide
Toyota Industries’ diesel engines, fitted in a variety of
Toyota vehicles sold around the world, have gained
high market recognition for their cleaner emissions,
greater fuel efficiency and higher performance.
KD diesel engines, for which production started in
2005, are installed in TMC’s Innovative International
Multi-Purpose Vehicle (IMV) series, and their sales havebeen achieving steady growth mainly in Asia and Latin
America. The V-type 8-cylinder VD diesel engine,which was developed primarily by Toyota Industries, isinstalled in the Land Cruiser, and sold particularly wellin Australia, Russia and the Middle East. The RAV4 forEurope is equipped with
our AD diesel engine thatcleared Euro 5 emission
standards in 2008.

New employee training session

Toyota Industries is committed to developing
next-generation engines by utilizing our long-accumulated
technologies and know-how. In doing so, we haveplaced particular emphasis on human resource
development and implemented a variety of initiatives tonurture the next generation of engineers. For example,
new employees to be engaged in engine development
receive on-site practical training for three months.
During the period, through various experiments they
actually run an engine, learn the basic structure of theentire engine and gain a better understanding
regarding some 800 parts used in a single engine.
Looking ahead, we will continue to focus ondevelopment of highly efficient, environment-friendly
engines.

KD diesel engine

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Toyota Industries Report 201129

Automobile

Accelerating Product Development
Fine-Tuned to Regional Needs
Toyota Industries strives to collect information andidentify needs through technical service stations forautomakers established in such countries as theUnited States, Germany and China. Such activities
allow us to precisely reflect regionally diverse needs inproduct development and create products that satisfy
customers.
In emerging countries, Toyota Industries hasdeveloped products for compact cars, for which
demand is strong, and strengthened the supply
structure. In North America, Europe and Japan, we
seek to enhance our environmental performance andother technological capabilities to meet the increasingly
strict regulations concerning vehicle fuel efficiency.
We will also strive to establish a solid position as
the leading manufacturer based on superb products interms of performance, quality and price that
outperform competitors.

■Worldwide Bases of Car Air-Conditioning Compressors

DNDE

TDDK
Germany

Germany

YSD

DICH

MACI

China

China

U.S.A.

DIAM
U.S.A.

DSIT
Italy

TICO

DNTS

Japan

Italy

SUBROS

TACK

India

China

TACI
Indonesia

TACG

In fiscal 2011, Toyota Industries posted an increase in
net sales of car electronics products due to a rise inproduction of HVs, including the third-generation
Toyota Prius, and an increase in the number of HVmodels fitted with our electronic products, such as the
Lexus CT200h launched in January 2010.

Assuming a Greater Role in the
HV-Related Field
Toyota Industries develops and produces electronic
components and devices for electric-powered vehicles.
We have steadily expanded the lineup and scope of
vehicle installations, primarily for our auxiliary powersource devices. Upon introducing the third-generation
Prius, we have entered the field of core components fordrive systems.
Auxiliary Power Source Devices
A DC-DC converter converts the high voltage of HV
batteries to a lower voltage level suitable for operating
lights, wipers, horns and other auxiliary devices.
Capitalizing on more than 10 years of experience thatstarted with the first-generation Prius, we succeeded
in developing a more compact, lighter-weight converter
for the third-generation Prius.
As for an electric compressor integrated withan inverter, we have also developed smaller andlighter-weight models and successfully increased thenumber of vehicles installing our products.
We developed an onboard charger optimallydesigned for use with high-voltage batteries by utilizing
our experience in developing EV chargers in the 1990s
and 1,500W AC power source devices. This onboard
charger is installed in the Prius Plug-in Hybrid launchedby TMC in 2009.

Core Components for Drive Systems
Toyota Industries applied our proprietary direct-coolingmethod to develop a device with significantly higher
cooling performance. This direct-cooling device
contributed to the realization of a compact andlighter-weight power control unit (PCU) for thethird-generation Prius. In January 2010, we initiated anelectric power train promotion project that combines
the skills and knowledge of all in-house electric motor
specialists to bolster the development of corecomponents and systems for drive systems.

Model Change of Charging Stands for
PHVs and EVs
Toyota Industries is also involved in the development ofcharging infrastructure to promote greater use of PHVs
and EVs. In October 2010, we launched sales of a new
charging stand for PHVs and EVs jointly developedwith Nitto Kogyo Corporation. This product has
improved ease of use compared with existing models.
It is the first mass-produced charging stand in Japanto feature as a standard specification communication
capabilities that are essential for building a charging
infrastructure network.

Contributing to theRealization of a
Low-Carbon Society
Demand for environment-friendly
automobiles with high energy
efficiency is expected to growmore rapidly, with the trend
toward the electrification ofvehicles likely to expand.
Enhancement of the charging
infrastructure will also take agreater role in promoting the
spread of PHVs and EVs.
Targeting the high-growth,electric-powered vehicle market,
we will accelerate development oftechnologies and products in thefields of auxiliary power source
devices, core components andsystems for drive systems andcharging infrastructure, thereby
making a significant contribution
to the realization of a low-carbon
society.

U.S.A.

DNMY
Malaysia

DNBR
BrazilToyota Industries’ car air-conditioning compressors are widely adopted by automakers
around the world, garnering the No.1* position in global sales.

: Consolidated production bases* Survey by Toyota Industries Corporation: Technical service stations: Licensed manufacturers

Prius Plug-in Hybrid fitted with Toyota Industries’ onboard charger

30

Toyota Industries Report 2011

Automobile > Car Electronics

Automobile > Car Air-Conditioning Compressor

In January 2011, Toyota Industries established P.T. TD
Automotive Compressor Indonesia (TACI), a new car
air-conditioning compressor production base torespond to the growing ASEAN automobile markets.
Established within the premises of P.T. DENSO
Indonesia, TACI is a spin-off of DENSO Indonesia’s
compressor business and took over production
operations in June 2011. TACI has been supplying
compressors for the Etios produced by TMC in India.
TACI plans to expand its annual production
capacity from the current 1 million units to 1.6 million
units by fiscal 2016. By establishing a production basein Indonesia in addition to Japan, North America,
Europe and China, Toyota Industries is well positioned
to further augment the global supply structure andmeet growing compressor demand.

Business Overview in Fiscal 2011

Business Activities

Business Activities

Establishment of Car Air-Conditioning
Compressor Production Base in Indonesia

Car Electronics

Charging stand31

Business Activities

Logistics

L o gi stics
highly advanced, efficient logistics services. We are committed to supporting customers by
anticipating ever-changing needs in such areas as the operation of distribution centers, landtransportation services of automotive parts and other products as well as cash collection anddelivery and cash proceeds management services and data storage, management, collection and

Planning, Design and Operation ofDistribution Centersamid the sharp appreciation of the yen, coupled withsuspended production following the Great East Japan
Earthquake in March 2011. To counter the difficult
business climate, we continued to undertake profit
improvement activities to maintain the break-evenpoint, and bolstered our business structure.
In addition to cargo transport, we are also
concentrating on peripheral logistics services, such asoffering various logistics solutions to customers basedon our accumulated know-how. To expand ourbusiness domains, we are providing solutions that offer
the highest logistics efficiency based on the concept ofconsolidated transport of break bulk cargo for frequentdelivery, as well as value-added logistics services thatcombine manufacturing and transportation operations.

Logistics

delivery services.

In fiscal 2011, sales generated by our cash collection
and delivery and cash proceeds management services
and automotive parts transportation services remained
virtually on a par with the previous fiscal year. Net sales
totaled ¥107.7 billion.

Business Activities

Business Activities

Leveraging know-how nurtured on the production work floor, Toyota Industries offers customers

Business Overview in Fiscal 2011

Toyota Industries operates distribution centers forvarious industries and customers. During fiscal 2011,
while operation of existing distribution centersgenerated a relatively steady materials handlingvolume, we continued to promote cost reduction
activities at logistics sites based on the thinking
embodied in the Toyota Production System (TPS) tostrengthen our profit structure.
We are working to promote the Logistics Solutions
Business that combines hardware, software andoperational aspects of logistics and provides optimal
solutions tailored to customer needs. As a result ofcarrying out vigorous sales activities, we successfully
obtained two new orders for the consigned operationof distribution centers.
For example, in February 2011, Toyota Industries
received a new order for the consigned operation of a
distribution center from a wholesaler of pharmaceuticalproducts. Logistics operations in the pharmaceuticalfield require not only accurate sorting and delivery but
also a clean distribution center environment. We will
strengthen our presence in the pharmaceutical field byearning customers’ trust.
We also actively carry out consulting services to
respond to customer needs in an effort to capture
latent demand.

Land Transportation Services

In the first half of fiscal 2011, production volume in theautomobile industry, our principal customer, showedsigns of an upturn spurred by the government’s tax
benefit and subsidy programs for eco cars. This upturn
led to a steady increase in the volume of automotive
parts transported by the Taikoh Transportation Group.
In the latter half, however, the volume ofautomotive parts transportation steeply declined dueto the discontinuation of the aforementioned programs
Taikoh Transportation Group’s land transportation services

32

Toyota Industries Report 201133

Business Activities

Textile M achiner y

Logistics

Asahi Security Co., Ltd. provides cash collection anddelivery and cash proceeds management services on
a 24/7 basis to about 2,300 customers mainly in theretail and service industries. In addition to cash
collection and delivery services tailored to eachcustomer’s specific needs, Asahi Security offers
comprehensive services that include management ofgift certificates and accounting operations at
customers’ retail outlets and aims to be a total service
provider for customers.
In April 2010, Asahi Security opened its 20thbusiness base in Shizuoka Prefecture, further
reinforcing its nationwide support service network. At
each business base, Asahi Security conducts regulartraining on its own as well as emergency training jointlywith local police departments in order to provide safe
and trusted services to customers.
Wanbishi Archives Co., Ltd. provides support toabout 4,000 companies and organizations, including
large financial institutions and government agencies,
through 11 information management centers locatedprimarily in the Kanto and Kansai areas to ensure thesecurity and efficient use of their information assets.
Under its robust security structure, Wanbishi Archives
offers a comprehensive range of services covering theBusiness Activities

Business Activities

High Value-Added Services Including
Cash Collection and Delivery and Cash
Proceeds Management and Data Storage,
Management, Collection and Delivery

entire lifecycle of critical information assets, fromgeneration and utilization to storage and destruction.
After the massive earthquake, making a backup of
information assets has become a matter of great
importance in terms of developing a reliable business
continuity plan (BCP). Wanbishi Archives is improving
the quality of its services to achieve higher customer
satisfaction by enhancing its data backup services
through its secure remote backup and storage
operations.
Outside Japan, Wanbishi Archives established alocal subsidiary in Kunshan, China, in September 2010
and launched information assets management services
in the country, thus expanding its operations in growthmarkets.

The Toyoda Automatic Loom, Type G, the origin of Toyota Industries’ establishment, was invented
by Sakichi Toyoda based on his philosophy of “contributing to society and the world throughmanufacturing.” Carrying on our predecessors’ wisdom and commitment to textile quality, we strive
to meet the sensibility of customers who are conscious of the beauty and texture of fabrics.

Expanding the Scope of the Logistics
Solutions BusinessIn our efforts to address customers’ various logistics
needs, we aim to provide more diverse and broader
proposals by promoting the logistics solutions
business in cooperation with the Materials Handling
Equipment Division.
We will continue to provide higher value-added
services, capture business opportunities throughaggressive sales activities and expand our customer
base.

Asahi Security Co., Ltd.’s cash collection and delivery and cash proceeds
management services

Wanbishi Archives Co., Ltd.’s information management center

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Toyota Industries Report 201135

Textile Machinery
Business Activities

Participated in ITMA ASIA + CITME 2010

Business Overview in Fiscal 2011

Textile Machinery

In the textile machinery field, economic recovery in
Asia, our principal market, fueled higher sales of both
air-jet looms and spinning frames. As a result, Toyota
Industries posted an increase of ¥21.9 billion, or
105%, in net sales to ¥42.7 billion.
■Air-Jet Loom Sales(Thousand units)

12
10
8
6

In June 2010, ITMA ASIA + CITME 2010, Asia’s largest
textile machinery trade show, was held at the Shanghai
New International Expo Centre. Toyota Industries had
one of the largest booths in the exhibition, displaying
five JAT710 air-jet looms to demonstrate theircapability to weave a wide variety of fabrics at highspeed. We also presented our ring spinning frames.
Overall, ourproducts were
well received byvisitors frommany countries,
including China,
India and
Pakistan.

4
2
Toyota Industries’ booth
0
(FY)

07

08

09

10

11

Pursuing Higher Added Value
Sales in Fiscal 2011

In China, amid a recovery in sales of our mainstay
air-jet looms, Toyota Industries placed increased
emphasis on after-sales services and sales of spareparts. As part of this effort, we replaced our ShanghaiService Center with the establishment of a wholly
owned subsidiary, Toyota Textile Machinery (Shanghai)Co., Ltd., in May 2010. Accordingly, we organized
campaigns and direct-visit sales activities, which
generated about 1.4 times higher sales of spare parts
in China than the previous fiscal year.
Focusing on providing customer-centric services,
we enhanced Internet sales of spare parts, offered asystem to remotely monitor the operating status ofeach textile machine and promoted sales expansion of
remodeled parts that increase production efficiency. As
a result of these steady efforts, our global market sharein unit sales for air-jet looms reached 36%* in 2010,
marking the world’s No.1* position for the 14th
consecutive year since 1997.

In emerging countries, which have been the driving
force behind global sales of textile machinery in recent
years, demand for premium textile products is growing
stronger among consumers mainly in metropolitan
areas. Toyota Industries has been working to respond tosuch needs by developing top quality machinery thatcan create high value-added textile products, reducing
the use of substances of concern and enhancing theenergy efficiency and operability of our textile machinery.
As part of these efforts, we improved the electronic
shedding device of our air-jet loom. The latest loom,
which enables weaving of a wider range of fabrics at ahigher speed and is equipped with this new electronic
shedding device for better energy efficiency, has beenon the market since May 2011. We remain committed
to striving to provide higher value-added machinery andmeeting diversifying customer needs.

* Statistics from the International Textile Manufacturers Federation (ITMF), 2010

JAT710 air-jet loom equipped with the optionallyavailable electronic shedding device

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Toyota Industries Report 2011