April 08, 2024
Yamato Transport Co., Ltd.

"Okihai" Unattended Delivery Service to Become Available June 10,2024 for Registered Kuroneko Members Using TA-Q-BIN and TA-QBIN Compact
Supporting more diverse needs and making package receipt easier
Yamato Transport Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director and President:
Yutaka Nagao) announces that it will add the "okihai" unattended delivery option to its TA-Q-BIN
and TA-Q-BIN Compact products for customers registered as Kuroneko Members starting June 10,2024. Kuroneko Members is a membership service for individuals with over 56 million registeredusers. This will allow customers to choose a variety of delivery methods for more packages, boosting
convenience in package receipt.

2024 年 6 月 10 日から

From June 10, 2024,

受け取り場所の選択肢に置き配が追

customers may now choose

加されます。

unattended delivery.

お荷物の受け取り場所指定

Select dropoff location

ご自宅で受け取る

Deliver at home

コンビニ・取扱店

Convenience store/other store

街のロッカー

Town locker

ヤマト運輸営業所

Yamato Transport sales office

宅配ボックス

Delivery box

置き配Unattended delivery1. Background and Objectives
Like its counterparts around the world, Japan's domestic e-commerce market is growing; as ofFY2022, it has grown to 22.7 trillion yen, approximately 2.4 times its size ten years prior, with thenumber of parcel deliveries reaching approximately 1.4 times over the same period to approximately
five billion parcels*2. Meanwhile, customers demonstrate increasingly diversifying needs for receiving
packages, including due to diversifying lifestyles and a growing trend toward contactless delivery asa result of the COVID-19 pandemic. In October 2023, the redelivery rate, or the rate that parcels
required more than one delivery, was approximately 11.1%*3. In order to address what is called the"2024 problem" in logistics, where transportation capacity is expected to fall short going forward, theJapanese government issued its Policy Package for Logistics Innovation*4 in June 2023. This package
includes a plan to reduce the redelivery rate to 6% by FY2024.
In order to meet a variety of delivery needs, Yamato Transport has taken a number of measures toimprove convenience in how its customers receive packages. Specifically, for the Kuroneko Members
individual membership service, we have expanded the number of parcel delivery locations (other thanthe customer's home) to more than 50,000 nationwide, including Yamato Transport sales offices,convenience stores, and PUDO Station open-type courier delivery lockers. We also provide customers
with services for notifying them of scheduled delivery times and missed deliveries. In June 2020,
Yamato Transport launched EAZY, a delivery product for e-commerce businesses that also supports"okihai" unattended delivery. Currently, of the approximately 2.3 billion parcels handled by Yamato
Transport yearly, approximately 500 million are EAZY parcels.
Now, in light of the growing social recognition of and need for unattended delivery*5, the "okihai"
unattended delivery option will be available to TA-Q-BIN and TA-Q-BIN Compact in addition to EAZY.
This brings increased convenience and comfort to even more customers. By making it easier toreduce package delivery to a single trip, we are reducing redelivery rates, improving logistics
efficiency, and reducing greenhouse gas emissions, helping to bring about sustainable logistics.
2. Overview(1) Start dateJune 10, 2024
*Registration with the Kuroneko Members service is required to use unattended delivery.
(2) Eligible products
TA-Q-BIN and TA-Q-BIN Compact*Unattended delivery is not available for Cool TA-Q-BIN, TA-Q-BIN Cash on Delivery, and TA-Q-BIN
Collect.
*Depending on the contract with the sender, "okihai" unattended delivery may not be available.

(3) Valid locations for "okihai" unattended delivery

玄関ドア前
宅配ボックス
ガスメーターボックス
物置車庫

At unit/home front door
Delivery box
Gas meter box
Storeroom
GarageBicycle basket
With building reception/manager

自転車のかご建物内受付／管理人預け*Delivery time slots and request deadlines for "okihai" unattended delivery are as provided on thepage below:
URL：https://www.kuronekoyamato.co.jp/ytc/customer/redelivery/change/date/(4) Usage flow
① On the Kuroneko Members scheduled delivery notification page, missed delivery notification
page, or My Packages List page, select "Okihai" (unattended delivery) from the area for changing
date/time/location of delivery.
② Then, select your preferred pickup location, such as at your front door or in a delivery box.
③ After unattended delivery is completed, a photo of the delivered package can be viewed at theURL provided in the delivery completion notification, which is sent just after delivery.
Flow from unattended delivery request to notification of completion (screenshots; app currently
available in Japanese only)

*1 Ministry of Economy, Trade and Industry: Results of FY2022 E-Commerce Market Survey Compiled (August 31,2023)
https://www.meti.go.jp/press/2023/08/20230831002/20230831002.html*2 Ministry of Land, Infrastructure, Transport and Tourism: FY2022 Parcel and Mail Handling Results (Japanese only,August 25, 2023)
https://www.mlit.go.jp/report/press/jidosha04_hh_000281.html*3 Ministry of Land, Infrastructure, Transport and Tourism: Redelivery Rate of Home Delivery Services in October 2023
Decreased to Approximately 11.1% (Japanese only, December 19, 2023)
https://www.mlit.go.jp/report/press/tokatsu01_hh_000736.html*4 Cabinet Secretariat: Policy Package for Logistics Innovation (Japanese only, June 2, 2023)
https://www.cas.go.jp/jp/seisaku/buturyu_kakushin/pdf/seisaku_package.pdf*5 Ministry of Land, Infrastructure, Transport and Tourism: Questionnaire on Consumer Awareness of Logistics(Japanese only, March 2022)
https://www.mlit.go.jp/monitor/R3-kadai01/17.pdf

Contact
General inquiries:
Call Center, Yamato Transport Co., Ltd. TEL: 0120-01-9625 (from Japan only, toll-free number)Press inquiries:
Corporate Communications, Yamato Transport Co., Ltd.
TEL: +81-3-3541-3411
Reference
About the Kuroneko Members Service
Kuroneko Members is a free membership service for individuals launched by Yamato Transport in2007, offering a variety of services that make receiving and sending packages more convenient.
Service details: https://www.kuronekoyamato.co.jp/ytc/customer/members/
Press Releases
Launched EAZY, a New Delivery Product for E-Commerce (June 16, 2020)URL: https://www.yamato-hd.co.jp/news/2020/20200616.html
Press Materials
Images: Footage of unattended delivery and missed delivery notice issuance (12.2 MB)
URL: https://storage.kuronekoyamato.co.jp/press/press_230508_02.zipVideo: Footage of unattended delivery and missed delivery notice issuance (122 MB)
URL: https://storage.kuronekoyamato.co.jp/press/press_230508_08.zip