Get
Personalized
Servicewith Dental
Priority

Brochure

Customer caredesigned around
you and your business.

Dental Priority
Dental Priority [1] is our exclusive service program for Stratasys
dental customers. The program is structured from the ground
up to enable fast response and short resolution time, to fit thedemanding needs of your dental lab.
Included Support Services	Dedicated dental call center support services(8:30 a.m. to 6 p.m. CST, weekdays)	On-site service within one business day by a certified
Stratasys dental service technician	Backup printing (if required)	Periodical preventive maintenance	50% off available training courses
Included Spare Parts Services	Replacement of all defective machine parts [2]Proactive hardware updatesProactive software updates



16% discount on PolyJet™ print heads[1]

Offered only in the US for direct Stratasys serviced customers.

[2]

Origin™ One Dental and PolyJet™ DentaJet Series Printers spare parts areincluded. Service consumables are not included.

Take advantageof promotions
and installment
options withany multi-year
contract.

Redefining
Customer SupportUnlock the full potential of your business with Dental Priority,
enjoy priority customer service and support for your Stratasys
dental 3D printers.
Key Benefits of Our Service Contracts:	Production continuity - Multiple measures and tailored
processes, all carried out by a dedicated dental service
professional to ensure minimal downtime and disruption toyour business.
	Plan Your Annual Budget - With Dental Priority, yourservice costs are fixed for the entire duration of thecontract, guaranteeing comprehensive support, spare parts,and backup printing when necessary.
	Guaranteed immediate assistance - When you
purchase Dental Priority , you are guaranteed on-site
support within one (1) business day by a certified Stratasys
dental technician to safeguard printer uptime.
	Tailored Service - Each visit is monitored through our ERP& CRM systems to guarantee that it’s an experience that’s
built around you and your needs.
Work, Don’t Wait
We know you’d rather be working than waiting for support.
That’s why our Dental Priority Care contracts are proactive. You’llget proactive software and hardware updates to make sureyou’re always up-to-date and secure. We also provide preventive
maintenance to minimize downtime.
Enjoy Peace of Mind
When things do go wrong, we want to resolve the issue quickly.
With certified Dental customer support engineers available
nationwide pre-equipped with the relevant tools and replacement
parts, we can ensure that your needs are met and issues areresolved quickly and efficiently.
Get Answers Quickly
Our customer service is designed to help you get the most outof being a Stratasys customer. When you call our customer
care center, we’ll quickly connect you with someone who truly
understands your issues and will deliver the answers you need.

Give Us YourFeedback
By listening to our customers, we only getbetter. That’s why we ask for your feedback
after any on-site visit or support call andhold a global customer satisfaction survey
every year. Plus, if your company would
like to be selected for beta testing trials,
you could help steer how we innovate
new materials and products for our next
generation of 3D printing solutions.

Enjoy Priority
Service and SupportKey Service Features

Dental Priority Care (Including Warranty [3] )Time & Material (No Service Contract)

Dedicated Phone Support Line

Dedicated Dental line

Standard line only

On Site Support

Included

Pay per need

1 Business Day

No Commitment

Preventive Maintenance Kits and Labor

Included

Pay per need

Spare Parts (Including replacements)

Included

Pay per need

Printing Heads (Polyjet Dental systems)

16% discountOn Site Response Time

Hardware Updates

Included

Software Updates

IncludedTraining*

50% discountBackup Printing**

Included

Point of Sale Discount

Available

Renewals - Multi Year DiscountsAvailable

Yearly Installments/Payments Available

Available[3]

First year post purchase the printer is covered under warranty, regardless of service contract selection.

*User training courses (Operator Level 2) available at Stratasys premises while under maintenance agreement.
Customer can convert to on site course at a discoun** Service is available if Stratasys did not manage to solve the problem remotely on the 1st day. Customer will becharged for the material usage and shipment of the part(s) at the end of the backup printing period.

Stratasys Headquarters
7665 Commerce Way,Eden Prairie, MN 55344+1 800 801 6491 (US Toll Free)+1 952 937-3000 (Intl)+1 952 937-0070 (Fax)

1 Holtzman St., Science Park,PO Box 2496
Rehovot 76124, Israel+972 74 745 4000+972 74 745 5000 (Fax)stratasys.com
ISO 9001:2015 Certified© 2023 Stratasys Ltd. All rights reserved. Stratasys, Stratasys signet, PolyJet , DentaJet, Origin One Dental are trademarks or registeredtrademarks of Stratasys Ltd. and/or its subsidiaries or affiliates and may be registered in certain jurisdictions. All other trademarks belong to theirrespective owners. Product specifications subject to change without notice. BR_PJ_DE_Dental Priority_0523a