Chapter

1
1Consultation Services
Global City Ota Cooperation Association (GOCA)
Multilingual Consultation Desk【Contact Info】☎ 03-6424-4924 Fax: 03-6424-4926
E-mail: soudan.tagengo@ota-goca.or.jp
Address: 2nd floor, 4-16-8 Kamata, Ota City (In the Ota
International Exchange Center “Minto Ota”)

The GOCA Multilingual Consultation Desk offers consultation services in English and otherlanguages to help foreign residents in Ota City with their daily lives. Please feel free tocontact the Multilingual Consultation Desk if you have questions or concerns about daily life.
◦ Scope of consultation services: Language barriers, childcare, jobs, etc.
◦ Supported languages: English, Chinese, Tagalog, Nepali, and Vietnamese* Consultation services may be available in other languages. For more information,please contact the Multilingual Consultation Desk.
◦ Consultation fee: Free of charge

Multilingual Consultation Desk Opening Hours
General consultation
Language

MonTue

WedThuFri

English

10:00 - 17:00

10:00 - 17:00

10:00 - 17:00―

10:00 - 17:00

Chinese10:00 - 17:00

10:00 - 17:00―

10:00 - 17:00

10:00 - 17:00
10:00 - 17:00

Tagalog

10:00 - 17:00―――Nepali

10:00 - 17:00―

10:00 - 17:00――Vietnamese―――

10:00 - 17:00―* Closed on Saturdays, Sundays, public holidays, year-end and New Year holidays (fromDecember 29 to January 3)

Specialized consultation (Prior appointment required)
The desk offers legal consultations with attorneys. A prior appointment is required for thisservice.
Opening hours: 1st & 3rd Sun of each month, 13:00 - 17:00

Translation service
The consultation desk provides translations of documents required for applying to the OtaCity Office.
◦ Supported languages: English, Chinese, Tagalog, Nepali, and Vietnamese* If there is a need for translation in other languages, please contact the Multilingual Consultation Desk.

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Chapter 1Consultation Services◦ How to access this service: Please bring the documents to be translated to theMultilingual Consultation Desk.
◦ Translation fee: 500 yen per document* Payment is accepted in cash at the Multilingual Consultation Desk. Please pay upon
consultation.
* If the document is written in multiple languages, the fee will be calculated bymultiplying 500 yen by the number of languages to be translated.

ApricoConsumerCenterxit

yu-kWesteKeihin Kamata

Ota City Board Parkof Education
Aroma SquareKeikKamata

Ota City OfficetaAsuto
Shopping Streetama

To OmoriAccess Map
2 min. walk from the west
exit of Keikyū Kamata
Station8 min. walk fromthe east exit of JR Kamata
Station1

Ota International

Kamata Area Office/ Exchange Center
Kamata-Higashi“Minto Ota”
Branch Office

Loop 8To Kawasaki

2

Other Consultation Services

Name of service

General consultations (daily life in general)

Consultation topic

Foreign
Residents’Advisory
Center, Tokyo
Metropolitan
Government

Available languages

EnglishDaily life issues,
provision of
information on
daily life, etc.

ChineseKoreanHours of operation

Mon – Fri (except
public holidays,year-end andNew Yearholidays)
9:30 – 12:00
13:00 – 17:00
Tue & Fri (except
public holidays,year-end andNew Yearholidays)
9:30 – 12:00
13:00 – 17:00
Wed (except
public holidays,year-end andNew Yearholidays)
9:30 – 12:00
13:00 – 17:00

Phone number

03-5320-7744

03-5320-7766

03-5320-7700

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TokyoMultilingual
Consultation
Navi (TMC Navi)Tokyo English
Lifeline

Foreign
Residents
Support Center(FRESC)

Name of service

Daily lifeissues, legalconsultations,etc.
*Please checktheir website forother available
languages.

Daily life issues,mental healthstruggles, etc.
Status ofresidence,human rights
consultations,laborconsultations,
legalconsultations,etc.

Consultation topic

Status ofresidence, daily
life in general,etc.

10Mon – Fri(except publicholidays,year-end andNew Yearholidays)
10:00 –16:00

Please checktheir website fordetails.

English

9:00 – 23:00
Daily

03-5774-0992

EnglishMon – Fri
(except publicholidays,year-end andNew Yearholidays)
9:00 – 17:00

Immigrationand status ofresidence*Please checktheir website forother availablelanguages.

0570-011000(Navi Dial)*Use the following
number whencalling fromsome IP phones
or from outside ofJapan:
03-5363-3013

Consultations on immigration and residency proceduresConsultation
Support Center
for Foreign
Residents,Immigration
Services Agency

Immigration
Information
Center,Immigration
Services Agency

English, Easy
Japanese,
Chinese,Korean, Tagalog,
Nepalese,Vietnamese, etc.

Available languages

Hours of operation

EnglishChineseMon – Fri
(except the 2nd& 4th Weds ofeach month)
9:00 – 16:00

Portuguese
SpanishMon, Tue & Wed(except the 2nd& 4th Weds ofeach month)
9:00 – 16:00

IndonesianTue 9:00 –16:00

Vietnamese

Mon & Wed
(except the 2nd& 4th Weds ofeach month)
9:00 – 16:00

Tagalog

Fri 9:00 – 16:00

English,Chinese,Korean,Vietnamese,
Nepalese

Phone number

03-3202-5535
03-5155-4039

0570-013904
Mon – Fri
8:30 – 17:15*Use the following
number whencalling from an IP
phone, PHS, etc.:

03-5796-7112

Chapter 1

Name of service

Tax and pension-related consultations

Consultation topic

Available languages

Hours of operation

Phone number

Taxes

EnglishMon – Fri
(except publicholidays)
9:00 – 17:00

03-3821-9070

PensionEnglish,Chinese,Korean,Tagalog,
Nepalese,
Vietnamese, etc.

Mon – Fri
(except publicholidays,year-end andNew Yearholidays)
8:30 – 17:15

Multilingual
services are
only available
in-person at thecounter.

Tokyo Regional
Taxation Bureau

Japan Pension
Service Branch
OfficeName of service

Tokyo
Metropolitan
Health andMedical
Information
Center“Himawari”

Consultation Services*Please checktheir website forother available
languages.

Consultation topic

Medicalinstitutions,healthcareinformation,interpretation
service for
medicalemergencies,etc.

AMDA Medical
Information
CenterMedicalinstitutions,healthcare
information,
medicalinterpretation
service, etc.

Medical consultations
Available languages

Hours of operation

English, Chinese,
Korean, Thai,
Spanish

9:00 – 20:00
Daily

EnglishEasy Japanese

Mon – Fri
10:00 – 16:00

ChineseTue & Thu
10:00 – 16:00

KoreanMon
10:00 – 16:00

Thai

Tue
10:00 – 16:00

SpanishWed
10:00 – 16:00

PortugueseFri
10:00 – 16:00

FilipinoMon
10:00 – 16:00

Vietnamese

Wed & Fri
10:00 – 16:00

1Phone number

03-5285-8181

03-6233-9266050-3405-0397

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Name of service

Tokyo Employment
Service Center forForeigners, Ministryof Health, Labourand Welfare

Consultation topic

Job placement,employment,laborconsultations,etc.

Job consultations
Available languages

Hours of operation

EnglishMon – Fri
(except publicholidays,year-end andNew Yearholidays)
9:00 – 17:00

0570-011000(Navi Dial)

Mon – Fri
(except public
holiday,year-end and
New Yearholidays)
9:00 – 17:00

03-5361-8722

Mon – Fri
(except publicholidays,year-end andNew Yearholidays)
9:00 – 20:00
Sat 9:00 – 17:00

0570-00-6110Mon – Fri
14:00 – 16:00
Tue, Wed & Thu
14:00 – 16:00

03-3265-6110

English, Chinese*Please callin advance if
you need aninterpreter

Tokyo
Metropolitan
Labor
Consultation
CenterLabor
consultations,etc.
*Please checktheir website forother available
languages.

Japanese

EnglishChineseConsultation
Dial for Foreign
Workers, Tokyo
Labour Bureau

EnglishChineseLaborconsultations,etc.
*Please checktheir website forother available
languages.

Name of service

Tokyo Metropolitan
Education
Consultation
Center12Tagalog
Vietnamese

Nepalese

Mon – Fri(except publicholidays,
year-end andNew Yearholidays)
10:00 – 12:00
13:00 – 15:00
Mon – Thu
(except publicholidays,year-end andNew Yearholidays)
10:00 – 12:00
13:00 – 15:00

Education-related consultations

Consultation topic

School system,
admission andenrollment,
school life, etc.

Available languages

Hours of operation

English, Chinese,
KoreanFri
13:00 – 17:00

Japanese

Available
24 hours

Phone number

0570-001701
0570-001702
0570-001705
0570-001706

0570-001708

Phone number

Toddler to HighSchool
0120-53-8288
High School andUp
03-3360-4175

Chapter 1

Name of service

Foreign-language
Human Rights
Hotline, Tokyo
Legal AffairsBureau

Name of service

Tokyo
Metropolitan
PoliceDepartment
Consultation
Service for
Foreigners

TEPCO
Customer Center

Human rights consultations

Consultation topic

Human rights
violations, etc.
*Please checktheir website forother availablelanguages.

Consultation topic

Daily security forforeign residents*Please checktheir website forother available
languages.

Electricity

Available languages

Hours of operation

English,Chinese, Korean,
Vietnamese,
Nepalese,Spanish, etc.

Mon – Fri
(except public
holidays,year-end andNew Yearholidays)
9:00 – 17:00

Other consultations

Customer ServiceCenter, Bureauof Waterworks,
Tokyo
Metropolitan
Government

Phone number

0570-090911

Available languages

Hours of operation

Phone number

English, Chinese,
Korean, Spanish,
Tagalog,Vietnamese, etc.

Mon – Fri
(except publicholidays, yearend and New
Year holidays)
8:30 – 17:15

03-3503-8484

Japanese

Mon – Sat
(except publicholidays, yearend and New
Year holidays)
9:00 – 17:00

0120-995-001

Japanese

Mon – Sat
9:00 – 19:00
Sun & public
holidays
9:00 – 17:00

Tokyo Gas
Customer Center
Gas

Consultation Services

10570-002211*Use the following
number whencalling from an IP
phone, PHS, etc.:

03-3344-9100
0570-091-100

Water supply

English,Chinese, Korean,Portuguese,
SpanishMon – Sat
(except publicholidays)
8:30 – 20:00* Use the following
number whencalling from an IP
phone, PHS, etc.

03-5326-1101
0120-5931-55

Japan Post
Customer
Service Center
Postal services

JapaneseDaily
8:00 – 21:00*Use the following
number whencalling from a
mobile phone:

0570-046-666
English0570-046-111

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