NWN Corporation
Integrating Best-in-Class Customer Engagement
Technologies in a Hosted Model for Successand Simplicity

Verint Partner
Case Study

Headquarters
Waltham, MAAbout NWN
NWN is a leading provider of technology-enabled services that support remote work andtransform customer and employee experiences for commercial, enterprise, and public
sector organizations through its solution-as-a-service platform. The firm provides a unified
customer experience with the NWN Experience Management Portal and integrated
offerings for unified communications, security, contact center, DaaS (device-as-a-service),
connectivity, and advanced technology solutions.
NWN works with 1,300 commercial, enterprise, and public sector organizations throughout
the U.S. Its Experience Management Portal provides a comprehensive and unified view ofsupport, monitoring, reporting, and more.
NWN is unwavering in its commitment to its customers’ success. NWN clients gain theresources and expertise of a large company, with the personal touch of a smaller company.
The firm’s service and support offerings are tailored around the “as-a-service” model, withupfront assistance with migration, transitioning to ongoing support. Support personnel
remain assigned to support the account throughout the customer lifetime.

Better Together: NWN and Verint
One of Verint’s newest application service providers (ASP) partners, NWN Corporation has
distinguished itself for excellence early on. The company was named SMB Partner of theYear by Verint® in 2020 for its commitment to offering Verint’s full workforce engagement
portfolio integrated into its contact center offerings.
Leveraging its secure, multi-tenant, hosted cloud environment as the foundation of its
offering, NWN integrates best-in-class technologies to provide a comprehensive answer
to addressing customer needs. Clients gain improved operational efficiencies, productivity,and management of business risk with a predictable cost model. The scalable architecture
enables ease in adding new users, features, and locations quickly. NWN proactively manages
and monitors the technology 24×7; this enables customers to focus on their business, asopposed to the IT to run their business.
NWN’s team utilized its expertise in cloud, software, and services to launch new Remote
Worker and First Responder bundles to support customers as they transitioned to a
distributed work posture during the COVID-19 pandemic.

Websitewww.nwnit.com

When we evaluate requests for proposals for services, we are always
looking to understand if we can meet the specified requirements.
With Verint, the answer is always yes.
– Kevin Basden, Contact Center Offering Lead, NWN

Supporting Telecommunications
Needs of the State of California(CALNET)One customer that NWN supports is The California
Department of Technology, through the CALNET Next
Generation Data Networks and Communications Services(DNCS), the state’s multibillion-dollar telecommunication
procurement program.
NWN hosts interactive voice response (IVR) and automaticcall distributor (ACD) services. Hosted IVR/ACD is a fully
managed offering that provides cloud-based unified
communications and collaboration applications that aredelivered within a highly secure, cloud-ready, virtualized
platform under a centralized management system.

Why NWN Partners with Verint“Now more than ever, customer engagement is the ultimate
goal of every company,” said Kevin Basden, contact center
offering lead, NWN. “If we put forward the best possible
solution, they are going to have success. With Verint, we canhave a tangible impact on customer experience and solveproblems for our customers.
“When we evaluate Request for Proposals for services,
we are always looking to understand if we can meet therequirements specified. With Verint, the answer is always
yes,” said Basden.
“Our relationship with Verint is almost like family; we havevery personal interactions. Our Verint contacts are very goodabout touching base with us proactively to make sure wehave what we need to be successful.”

Learn more about
Verint Customer Engagement Solutionsat www.verint.com

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