CASE STUDY: Region Midtjylland

Region Midtjylland Secures andStandardises 31,000
Endpoints with Ivanti DesktopNow

Profile:Region Midtjylland is Denmark’s second largest region bypopulation

Industry:
Government

Website:www.rm.dk/om-os/english/

Solution:®

§ Ivanti DesktopNow

As part of a major infrastructure overhaul andmodernisation programme, Denmark’s second
largest administrative area, Region Midtjylland,
has now adopted Ivanti DesktopNow across
31,000 healthcare staff to boost productivity
through uniformity and security of endpoints.

Key Benefits:§ Reduction in logon times due to corrupt profiles§ Easier migration of operating systems and upgrades§ Tiered, policy-driven control of access to apps
§ Secure log-in§ A compliancy audit trail for elevated access should theneed arise

The region has a population of over 1.3 million and includes
several major towns, including Denmark’s second largest
city, Aarhus, where a regional centre of clinical excellence isbeing developed, merging services from three hospitals.
This extensive modernisation project commenced in 2011
and drove ICT to assess optimisation and consolidation ofinfrastructure services.
Anette Kaasing, Ivanti Expert & Desktop Specialist, Region
Midtjylland, explains, “We started planning for this major
modernisation five years ago, adopting server virtualisationand desktop thin terminal clients across six hospitals, allthen with their own ICT departments. With so many staff, wewanted our users to have a uniform, secure, up-to-dateexperience that met our regulatory compliance obligations if
ever needed and scaled across all of the region’s healthcare
facilities.”
As major users of Microsoft enterprise software, ICT faced
the daunting task of migrating operating systems andwww.ivanti.com

CASE STUDY: Region Midtjylland

upgrades across tens of thousands of desktops. TommyJohannesen, Ivanti Expert & Systems Admin, Region
Midtjylland, reflects: “We needed to identify a solution thatsignificantly reduced this overhead. For ICT, the priority wasto reduce the time and complexity spent on migration. For
our healthcare staff, we wanted to reduce their Windows
launch times and allow them access from any department
without profile corruption.”

The Solution – Ivanti DesktopNowAfter the POC, Region Midtjylland implemented the Ivanti
DesktopNow solution in 2014 in a phased rollout to 1,000users.
First on the list of priorities was desktop migration fromWindows XP to Windows 7. Prior to installation of
DesktopNow, such an OS upgrade would have involved amajor manual ICT effort, and in some scenarios, colleagues
configuring applications themselves or through adeployment package. Instead, using DesktopNow, Region
Midtjylland deployed the changes centrally once and thenautomatically provisioned end user personalisation, user
files, customisations, and their settings. This was asignificant achievement for an organisation of Region
Midtjylland’s size, which had struggled with manual
configuration of operating systems and applications.

“DesktopNow has been instrumental inachieving the desired security, consolidation,and familiarity of desktops across this large
install. In our experience across five years,
it’s easy to use with logical and flexible
policies that will help you achieve secure end
points.”team faced several distinct challenges. Firstly, the sheer
volume of applications used across departments: Region
Midtjylland had access to over 3,000 mainly healthcareapps—from Electronic Patient Journals to standard Officeapps. The FIP project reduced this number to approximately
1,500. Using DesktopNow, ICT was able to implement andbuild four different tiers of policy-driven access and adminrights for controlled application usage. The majority of users
received a totally preconfigured, but locked down, task
station with pre-approved apps common to all users. A
smaller percentage of users received pre-determined
access to specific apps that helped fulfil certain healthcaretasks particular to their function e.g. patient monitoring. Only
five percent of staff, usually within ICT, received full local
admin rights that allowed installation of applications from
untrusted sources.
Secondly, through adoption of policy-driven access, theRegion gained compliance and the assurance of security
and patient confidentiality using DesktopNow alongsideother solutions to adhere to stringent EU regulations related
to the sharing, collection, and preservation of patient data.
Not only is the risk of data loss significantly reduced using
DesktopNow with a locked-down task station, the Region
has a compliancy audit trail for elevated access through themanagement server should the need arise.
Thirdly, protection of patient information through automatic
lock of a workstation after a period of inactivity is much lessdisruptive in the new environment with DesktopNow. Whenthe inactivity lock-out occurs, the user session is now
disconnected automatically, freeing up the workstation forother users.
Notes: The Region’s noted results are specific to their totalcustomer environment/experience of which Ivanti is acontributing product.

— Anette Kaasing
Ivanti Expert & Desktop Specialist

www.ivanti.comCorrupt profiles were also addressed as conflicts wereovercome between clients, aided by the fact that
DesktopNow gave ICT a centralised view for resolution.
In 2014, the Region’s uniformity and consolidation structure
began rollout with a new common IT platform, FIP. A keyelement of the FIP rollout was using DesktopNow tocentralise and unify the clients or laptops. The FIP rollout

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