Expanded IT
Visibility Horizon
How to identify all assets that access yournetwork at all times and maintain a single
view of your entire IT estateInside:01

Challenge

02

Answer03

How to04

Benefits

05

Imagine this...

The expansion of Everywhere Work has enabledorganizations to rapidly grow. At the same time, behindthe scenes, IT environments are quickly becoming morecomplex. Each employee uses on average 2.6 devices todo their job every day. This means that your IT team must
be able to keep tabs on all assets that access your networkat all times and be able to maintain any changes in theirenvironment.
This eBook provides you with a comprehensive overview,
practical steps and illustrative use cases to help you expand
your visibility horizon and truly know what you have.

This document is provided strictly as a guide. No guarantees can beprovided or expected. This document contains the confidential information
and/or proprietary property of Ivanti, Inc. and its affiliates (referred tocollectively as “Ivanti”) and may not be disclosed or copied without priorwritten consent of Ivanti.
Ivanti retains the right to make changes to this document or related productspecifications and descriptions, at any time, without notice. Ivanti makes

This eBook is part of the ITSM+ Toolkit

no warranty for the use of this document and assumes no responsibility
for any errors that can appear in the document, nor does it make acommitment to update the information contained herein. For the mostcurrent product information, please visit ivanti.com

Expanded IT Visibility Horizon

2Challenge

32%

Identifying all assets thataccess your network atall times.

of IT professionals
think that their IT
spend is wasted.

You’re looking for the right mix of tools and processes that will help
you protect what you have now and prepare for the future. You can’t
protect and service what you don’t know about, though.
Without full visibility into all of your technology assets and services(including endpoints and servers), you’ll always be a step behindwhen it comes to defending the organization from ever increasing
cyber threats, effectively resolving IT support requests, or staying
compliant. Now that your endpoints are located far beyond the
traditional perimeter, extending right to the edge, discovering andsecuring them is an incredibly complex task. Moreover, you may also
be missing out on opportunities to optimize your technology spend.

Did you know?
Only 47% of IT professionals agree completely that
their organizations have full visibility into every
device that attempts to access their networks.

Expanded IT Visibility Horizon

InsideChallenge

Answer

How toBenefits

3

Imagine this...

AnswerA single view of your entire IT estate that provides the full view onwhat you already have and keeps tabs on it as it evolves.
No more tracking spreadsheets and no more ghost assets. Once you’ve got that

The team can easily optimize the organization’s IT spend by identifying unused orpicture in place, you now have clear visibility into how your asset real estate isunderused assets and leveraging them to replace the ones that need replacing orconnected. Your service desk has access to comprehensive information on all

re-allocate them. This way, your organization can get the most value from its IT

your IT assets at all times, which allows them to quickly identify issues and fix themdollar. And with the time saved, your IT team will be able to focus not just on where

without flicking through a multitude of spreadsheets. What’s more, they can see theyour technology is today but where it’s headed next.

potential impact of those issues on the environment and alert IT security teams if
there’s a larger risk to the network.

32%

of IT professionals still
use spreadsheets to track
their devices.

Expanded IT Visibility Horizon

InsideChallenge

Answer

How toBenefits

4Imagine this...

How toLook for a solution that enables
not just active asset discovery,
but also passive.

An agentless approach allows you to quickly gain a complete picture of all your IT
assets without the need for installing software directly on them, saving crucial timeand boosting IT productivity. This capability can be especially helpful when you’redealing with limited bandwidth, for example. By using service mapping to highlightthe relationships and dependencies between your underlying data center services
and your applications, you can quickly determine the root cause of an issue, evaluate
its impact, and assess the risks it poses to your business.

How often should I be scanningfor new assets?

Why is active discovery alone
not enough?

Rather than periodically scanning for new assets, consider taking

Active discovery only scans what you already know. You can’t

advantage of tools that enable real-time detection of new assets

manage what you don’t know you have, and this poses aas they join your IT environment. That way, in addition to finding

significant security risk. Passive discovery uncovers assets youassets that you already know are present, you will also be able

didn’t even realize were part of your IT environment–often up toto quickly detect ghost assets, or devices that you didn’t expect

20% or 30% more than you thought you had. It can also identify

to find.

malicious actors who have gained unauthorized access to one
or more assets in your estate. A mix of both active and passive
discovery can help you identify and secure all of your assets—
not just the ones that were already on your radar.

Expanded IT Visibility Horizon

InsideChallenge

Answer

How toBenefits

5Imagine this...

Benefits
Real-time visibility across yourentire IT estate
A clear view of dependencies
between services and applications

70%

Accurate data on all assets,
all in one place

Cost savings over the previous vendor
achieved by an energy company
thanks to modern ITSM and ITAM
solutions adoption.

Increased IT productivity“Equipped with the complete
picture of our infrastructureand data flow through Ivanti
Neurons for Service Mapping,
we now have the insights
for our business continuity
model to prioritize availability
and quickly restore businesscritical services that are mostimpactful to our customers.”4Optimized IT spend

Robert Hanson, Information Technology Director,
The First Bank

Expanded IT Visibility Horizon

InsideChallengeAnswer

How toBenefits

6Imagine this...

Imagine this...

You are now able to extend your visibility horizon.

While evaluating the IT environment’s security,

What’s worse, machines are becoming

By leveraging active and passive discovery toan IT analyst, discovers that only 75% of theunmanaged and many assets are either

support enterprise service management, they

organization’s assets are known.

incorrectly configured or not up to datecan promptly create an accurate inventory andwith patches.

help the business more effectively manage therisks it actually faces.

Expanded IT Visibility Horizon

InsideChallengeAnswer

How toBenefits

7Imagine this...

Explore next steps inthe full ITSM+ Toolkit.

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