FIO Automotive Canada Corporation
Procedure Name: Multi-Year Accessibility Plan
Issue Date: 12/1/14

Page No: 1 of 4

Issued By: TMR Manager

Rev. Date: 03/08/21

TMR Mgr:Rev. No: 1

Retain Until: revised

President:

PurposeTo establish a multi-year plan to work towards a workplace environment free from barriers forindividuals with disabilities. This policy will be reviewed every five years.
Scope
This policy applies to all Team Members including, but not limited to, visitors, contractors, vendors anddelivery persons.
PolicyWe are committed to ensuring that all people are treated in a way that allows them to maintain theirdignity and independence. We believe in integration and equal opportunity. We are committed tomeeting the needs of people with disabilities in a timely manner, and will do so by preventing andremoving barriers to accessibility and meeting accessibility requirements under the Accessibility forOntarians with Disabilities Act (AODA).
Team Member Training
We
Human Rights Code as it relates to people with disabilities based on government requirements andestablished time requirements. Training will be provided in a way that best suits the duties of associates.
All new associates will receive the training during orientation.
Accessible Emergency Information
We are committed to providing our customers and clients with publicly available emergency informationin an accessible way upon request. We will also provide associates with disabilities with individualized
emergency response information when necessary.

Information and Communication
We are committed to meeting the communication needs of people with disabilities. We will consult withpeople with disabilities to determine their information and communication needs.
We
any new content on our website sites will conform to WCAG 2.0, Level A website standard starting
January 1, 2015 and Level AA as of January 1, 2021.
We will comply with other applicable website accessibility standards under the AODA as they becomedue.
Procedure: TMR-PR-038
Note: If the FIO Automotive Canada Corporation Symbol

Revision #: 0Page 1 of 4

is not green and there is no signature, this document is uncontrolled.

We will take the following steps to make ensure existing feedback processes are accessible to people
with disabilities upon request by January 1, 2015:In 2014, we will review the methods by which the Company currently accepts feedback toidentify any barriers for individuals with disabilities;
In 2014, on the review, we will consider and implement, where practicable, alternate feedback
processes; andBy August 31, 2014 individuals who collect and respond to feedback on behalf of the Company
will be trained on the requirements of the AODA in this regard and how to respond to feedback
from people with various disabilities in accessible manners.
We will take the following steps to make sure all publicly available information is made accessible uponrequest by January 1, 2016:
By March 1, 2015, all TMs
available information in an accessible format, upon request;
In 2015, we will review and report on information that the Company makes publicly available
and take steps to ensure that such information is readily available in a plain text format, wherepracticable;
By January 1, 2016, the Company will post a notice on its website advising the public who tocontact in the event that they would like to request publicly available information in analternate, accessible format.
Employment
We are committed to fair and accessible employment practices.
We will take steps to notify the public and Team Members that, when requested, we will accommodate
people with disabilities during the recruitment and assessment processes and when people are hired:
Any posted advertisement for open positions will highlight our accommodation practices andpolicy.
We will post information on our Company website highlighting our commitment toaccommodation.
By March 1, 2015 Team Membersand policy, including who to contact in the event that an associate requires accommodation.
New associates will be advised of this information in their orientation.
By January 1, 2016 we will review and revise our existing Return to Work process to ensure that
it is compliant with the AODA's specifications for developing individual accessibility plans andreturn to work policies for our employees with disabilities.
We are ensuring the accessibility needs of Team Members with disabilities needs are taken into accountfor performance management, career development and redeployment processes. In addition, byJanuary 1, 2016, as part of the performance review process we will:
Review
individual accommodation plan to understand the Team Members
accommodation needs and determine whether it needs adjusting to improve his or her
performance on the job.
Have documents related to performance management, such as performance improvement
plans, available in accessible formats, such as large print for individuals with low vision.
Procedure: TMR-PR-038
Note: If the FIO Automotive Canada Corporation Symbol

Revision #: 0Page 2 of 4

is not green and there is no signature, this document is uncontrolled.

Provide informal and formal coaching and feedback in a manner that takes into account ane for an individual with a learning disability.
We will take the following steps to prevent and remove other accessibility barriers identified:
When there is any construction either from maintenance requirements or new construction wewill ensure they meet the latest standards for accessibility.
Design of Public Spaces
We will meet the Accessibility Standards for the Design of Public Spaces when building or making major
modifications to public spaces such as:
Lobby areas, outside patio areas.
Outdoor paths of travel, like sidewalks, ramps, stairs, and curb ramps.
In the event of a service disruption, we will notify the public of the service disruption and alternatives
available.
For more information
For more information on this accessibility plan, please contact Debra Colclough
at:Phone: 519-275-6070 ext. 6075
Email: dcolclough@fioautomotive.com
Accessible formats of this document are available free upon request from the above-noted
contact.
Reference: TMR PR-038 Accessible Customer Service

Procedure: TMR-PR-038
Note: If the FIO Automotive Canada Corporation Symbol

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is not green and there is no signature, this document is uncontrolled.