TechnologyMarket Expansion
Services For Capital
Investment Goods andAnalytical Instruments

Delivering Growth – in Asia and Beyond.

1Foreword

Long before many of today’s companies were created, our founding fathers ventured to Asia to lay the foundation of what is now DKSH. They not only built thriving businesses themselves, they also helped other companies grow and succeed.
This is still the core of our business nearly 160 years later: we provide a wide
range of integrated Market Expansion Services to grow our partners’ businesses.
Business Unit Technology provides opportunities for manufacturers of industrial products to expand their business in new or existing markets. For our customers, we offer total solutions in the areas of scientific instrumentation, precision machinery, commercial and industrial applications, and semiconductor andelectronics.
For our clients we provide value-added services along the entire value chain including market analysis and strategy, marketing, sales, distribution and logistics, application engineering, and after-sales services such as installations, maintenance, and repairs. By covering these important tasks in the product life cycle,
our clients can focus on their core competencies: research, development, andproduction.
Our application engineering expertise enables our customers to optimize equipment usage. We operate our own showrooms and laboratories, supplying customers with samples, conducting feasibility and validation testing, and helping
them to develop new applications.
With corporate governance and compliance embedded in our culture and operations, our clear policies and processes provide our partners with reassurance.
On average, our clients work with us for more than ten years. Our partners appreciate our passionate and highly committed specialists, our unparalleled local
knowledge and infrastructure as well as our service-driven business model. Coupled with our strong financial background, this makes us a reliable and trustworthy partner in the long run.

Hanno ElbraechterHead Business Unit Technology
Member of Executive Committee

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DKSH at a Glance

We enrich people’s lives by providing access to goods, services, and insights. As the trusted partner for companies looking to grow their business in Asia Pacific, Europe, and North America, we blend Swiss corporate
governance and international compliance standards with nearly 160 yearsof experience.

Consumer Goods

Healthcare

A leading distributor and market expansion services partner for fast-moving consumer goods, food services,and luxury & lifestyle companies, providing a full range of integrated solutions to support our partners' journeyof growth in Asia Pacific.

A leading distributor and commercial outsourcing partner of choicefor pharmaceutical, OTC, consumer
health, and medical device companies,
providing partners with a full range ofcommercial outsourcing and market
expansion services in Asia Pacific andSwitzerland.

A leading global distributor of specialty
chemicals and ingredients for the foodand beverage, pharmaceutical, personalcare, and specialty chemicals industries,
providing a full range of market expansion services to support partners' business growth across Asia Pacific, Europe,and North America.

• 1865: three Swiss entrepreneurs
sail east to Asia and establish
flourishing companies• 2002: DKSH is born through themerger of Swiss trading houses
Diethelm Keller Services Asia andSiberHegner

Our Business Units:

Performance Materials

Key Dates in Our History• 2012: DKSH becomes a publicly
listed company on the SIX SwissExchangeTechnologyA leading global distributor of capital
investment goods and analytical instruments, providing a full range ofmarket expansion services to ensurebusiness growth for partners in Asia
Pacific.

Consumer goods,
healthcare products

ClientCustomer

B2B/B2C

Manufacturer

Market insights

Market insights

Retailer
Manufacturer

B2B

We support our clients in marketing, selling, and distributing
products, provide after-sales
services and market insights in
new and existing markets

Specialty chemicals and ingredients, analytical instruments,
capital investment goods

We support our customers ingetting the best raw materials, products, and brands at thebest price, and we provide themwith knowledge and market insights

3Business Unit Technology

With over 1,750 specialists, including more than 650 service
engineers, DKSH Technology operates in 16 markets and is
supported by more than 39 showrooms and demonstration
labs.
Sales and service are our core competencies. We accompany
our clients from developing a business strategy to translating it into an Asian reality. Using a state-of-the-art customer
relationship management platform, we combine extensive
industry and product knowledge with a structured and systematic sales approach to outperform the market and increase our clients’ market share.

Operations inRegion

MarketAsia PacificAustralia, Cambodia, China, Hong Kong,Indonesia, Japan, Laos, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand,Vietnam

As a total solutions provider and system integrator, weserve our customers as a one-stop-shop and provide customized technology solutions. We not only provide professional after-sales services but also cover the entire product life cycle including installation and commissioning, final
acceptance testing, production start-up support, training,maintenance, repairs, spare parts, and consumables supply as well as refurbishments and trade-ins. We operate asa trusted link between suppliers from Asia Pacific, Europe,and North America and customers in Asia Pacific, enabling
suppliers to expand their markets and providing customers
with access to products from around the world.

4

Our Service Offering

One-Stop-Shop for Integrated Services
DKSH is the one-stop-shop for technology companies looking to grow their business in Asia:• Market analysis and business strategy: when our consultants and market researchers at DKSH Technology
advise a business partner on new markets to enter andhow to do so, we leverage our local expertise and market knowledge to ensure success. We devise market entry
strategies as well as sustainable, long-term strategies forexisting businesses based on customer requirements• Marketing and sales: our structured and systematic market development ensures that we build brands and increase market share in Asia today and in the long term.
Using a state-of-the-art customer relationship management system we are able to provide optimal coverageof our potential customer base by identifying and qualifying relevant market potential, conducting market segmentation, classifying customers, and proactively managing sales activities. Using in-depth market and competitor
analysis as a basis to design and implement marketing
campaigns and communication strategies, we ensure better penetration of existing products and services as well as
successful new product launches. Our marketing portfo-lio also includes event management, media management,
and public relations• Distribution and logistics: products are transported,
stored, and distributed efficiently and professionally
thanks to our extensive capacities and expertise. In addition, we offer many integrated supply chain-related services• Application engineering: our application engineers ensure that during pre-sales and on-site process optimization, customized solutions are being designed and implemented for our customers. From initial drawings to thefinal products, we focus on providing the most competitivesolutions. Our application engineers are supported withmore than 39 showrooms and laboratories for demonstrations and trials• After-sales services: through best-in-class after-sales
services, we ensure the long-term success of brands andproducts. Operating with a state-of-the-art service management tool, we leverage the technical knowledge ofour field service engineers and hotlines to offer quick
response times and fast diagnoses and optimize spareparts availability to maximize uptime for our customers.
Through structured service trainings, we ensure that ourengineers’ knowledge remains current

Our Service Offering
Market analysis andMarketing and sales

Distribution and logistics

Application engineering

After-sales services• Market analysis• Systematic market penetration• Imports• Time and feasibility
studies• Installation and commissioning• Sampling• Operator training• Turnkey solutions• Maintenance and repairs

strategy• Market entry strategy• Business strategy• Target selected marketsegments• Event management• Media management• Public relations• Inventory management• Logistics• Distribution• Start-up support• Application training andsupport• Process optimization• Spare parts and consumables• Refurbishments andtrade-ins

5

Why Work With DKSH Technology

Access Nearly 160 Years of Market Knowledge

Regional Footprint

Because of our extensive history in the region, we are
deeply rooted in communities throughout Asia Pacific andhave established a vast network of relationships and accessto key stakeholders. Our in-depth knowledge of local markets and pan-Asian reach allow us to provide regional solutions for clients by duplicating success across markets. By
connecting with our well-established local network, clients
can tap into the full potential of their target market without
having to invest in fixed local infrastructure, thereby minimizing risk.

Our regional footprint is unique in this industry and enables
us to create significant synergies across regions. Competence hubs for product knowledge, service, and application expertise ensure optimal regional support; spare parts
hubs ensure parts availability; demonstration labs equipment can be used across the region and best practices canbe shared to increase operational efficiency and effectiveness.

Best People in the Industry

Clients want to work with DKSH as no other company in thismarket can provide the same level of sales and service professionalism. We combine local knowledge, culture, relationships, and individual sales and service skills with stateof-the-art systems, a customer relationship management
tool, and our in-house service management tool. Regularand customized reporting ensure our clients get transparency with respect to project pipelines, sales activities, andmarket coverage as well as market share development.

People are the most valuable asset we have. We employ
the best professionals in all areas of the technology industry. Just like the founders of DKSH, our experts share a pioneering spirit and are passionate to drive growth. At thesame time, we take charge and are accountable for our actions and outcomes. Clearly defined processes and focusedteams further ensure that clients get tangible results fromthe start.

Sales and Service Excellence

Direct access to customers in around 400 different industries

Industries (examples)• Aerospace

Other Segments (examples)• Academia

Online Channels• Closed market places

Sub-Dealers• Automotive• Convenience stores• Open market places

highest efficiency and effective-• Construction• Educationness, sub-dealer networks are in-• Environmental• Fast foodstalled and managed in a highly• Food and beverage• Hotels• Medical• Restaurants• Oil and gas• Retail• Pharmaceutical• Textile• Wood working• Semiconductors

To achieve optimal coverage andprofessional way6Business Lines

Precision Machinery Equipment

Scientific Solutions

Precision Machinery Equipment offers a broad range of machinery in the areas of metal cutting and forming, additive
manufacturing, testing and measuring, gear cutting andmeasuring, wire harnessing, and wood working. We alsooffer advanced process auxiliaries, peripheries, and consumables to optimize manufacturing processes.

As governments and private companies in Asia Pacific areincreasing their investments in research and development
as well as in production capacity and capability, laboratories
are facing an increasing demand to produce more accurate
results in less time at a reduced cost.

In today’s manufacturing environment, companies need tofocus on productivity, quality, and accuracy as well as space
optimization and energy savings to meet the requirementsof their customers. This is why we focus on the machining
process and provide time studies, feasibility studies, andtest cuts to develop the most competitive solution for ourcustomers. Besides stand-alone machines, we provide turnkey and automation solutions integrating different machining technologies into one system. We provide proven machining solutions from world-renowned manufacturers forindustries such as aerospace, automotive, dental, education, jewelry, mold and die, medical, construction, oil andgas, railway, and shipbuilding.

With a complete portfolio of instruments, consumables, applications, and services, we provide total solutions to overcome complex challenges, improve results, and increase
productivity related to Analytical Science, Life Sciences, andClinical Diagnostics applications. We cover a wide range ofindustries such as food and beverage, pharmaceutical, biotechnology, energy, environmental, mining, academia & research, and hospitals.
In addition to the leading technological innovations to support universities, research institutes, hospitals, industrial,and commercial companies, we provide unparalleled services and expertise including designing, building, equipping, and servicing entire laboratories for our customers.

7

Semiconductor & Electronics

Commercial and Industrial Applications

To help you stay ahead in today’s competition for innovation
is our mission. We provide high quality tools and advancedprocess auxiliaries for the semiconductor and electronics
industry to support the development of new processes andto drive innovation.

Commercial and Industrial Applications provides a broad
range of products from market leaders and internationallyrenowned brands across several different industries in thefollowing fields: coating equipment, compressors, powergeneration, engines, environmental technologies, food processing, heat treatment, data center, car parking, cables,and printing, packaging, converting,

We are a full-service provider for applications in front-end
processes, backend processes, ingot and wafer manufacturing, solar cell manufacturing, module manufacturing, thinfilm manufacturing, touch panels, LED, and micro-electronics. Our engineers provide expertise to help you increase
throughput, raise yield, and reduce cost of ownership while
establishing optimized and reliable processes.

Our dedicated and highly qualified specialists and engineers provide customized solutions and professional after-sales services throughout the entire product life cycle.

8Some of Our Clients

Distributed by Cummins DKSH

DKSH Holding Ltd.
P.O. Box 888
Wiesenstrasse 88034 Zurich
Switzerland
hello_tec@dksh.com
www.dksh.com
Edition 2024