VOICE CASE STUDY

Goya Foods Improves Picking Rate withIvanti Velocity and Speakeasy
ProfileAs America’s largest Hispanic-owned food company, and aleader in Latin American foods, Goya makes and distributes
more than 2,000 different products around the world.

Profile: The Goya Foods plant in Prince George, VA, may
be one of the smallest sites in the company, but it’s also
the most innovative. The site serves as the test site for all
Goya warehouses, a place where new technologies andprocesses are proven before rolling out to the company’s
13 other plants.

Location: Prince George, VA, USA
Solutions:Ivanti Velocity



Ivanti Speakeasy

Benefits:

5-7 PERCENT FASTER PickingIncreased productivity

Fast Implementation and user adoptionDecreased labor costsReduced Costs

When the company moved to implement a warehousemanagement system (WMS), it was time to look at otherprocess improvements, with its paper-based picking process
high on the list. Luis Ramos, general manager at the Prince
George, VA plant, knew that Goya could improve the speed,accuracy and safety of picking if workers could keep theireyes looking ahead instead of down on the pick list.
“When a person changes focus from paper to the productsitting on the cart 3,000 to 4,000 times in a shift, thatbecomes fatiguing, not to mention the safety concerns if
you’re operating a forklift” Ramos said.

Speakeasy: Lower Cost, Hight ROI
When Goya Foods chose Manhattan Associates’
Warehouse Management System, it also evaluated voice
picking solutions. Ramos and Goya were already familiar
with Ivanti Wavelink, using Ivanti Wavelink solutions tomanage wireless devices and create applications for its
bay-door handheld devices.
A positive track record with Ivanti Wavelink gave Goyaadded confidence in their voice solution, Speakeasy.
Plus, Speakeasy seemed exceptionally simple to deploy
and manage.

“Ivanti Speakeasy answered our concernswith an easy-to-deploy, easy-to-develop andcost-effective solution. Other solutions would
cost two or three times as much.”— Luis Ramos, Goya Foods USA

Rather than hiring consultants to develop changes, Goyacould make changes on its own – without requiring atechnical person – making for a lower total cost of ownership.
“The Speakeasy solution empowered us to make our ownchanges,” Ramos said. “I was amazed by its simplicity.”
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VOICE CASE STUDY

Speakeasy joins other Ivanti Wavelink solutions at Goya.
Since 2004, Wavelink Terminal Emulation has enabled
wireless connectivity for handhelds at Goya’s bay doors.
With Wavelink Studio™, the company develops applications
for those handhelds.
Using Ivanti Avalanche™, the company manages
250 wireless devices in use at 14 warehouse locations.
The solution allows Goya to deploy new applications ona regular schedule or on the fly, without requiring an IT
person to travel to the various sites.

Fast Implementation, User Adoption
Goya rolled out the new WMS and Speakeasy concurrently,
first at just the Prince George location. If it proved successful
at the 5,000-case-per-day location, then the company would
have greater confidence bringing it to sites with up to10 times that volume.
With support from a Ivanti Wavelink’s engineer forimplementation, Goya developed the pick flow, supporting
screens and error messages forSpeakeasy. With just anhour or two of training, and with quick reference guides inhand, pickers began pulling items.
Getting workers on board with the change was pretty simple.
If they could move more quickly, they could go home sooner,receiving the same pay for less time on the job.
At Goya, pickers carry Motorola™ WT4090 handheld
devices with headsets, enabling both barcode scanning andvoice. Because Goya runs a day and night shift, it wanted
devices that were not tied to individual pickers’ voices, which
Speakeasy enables.
When they arrive for their shifts, workers pick up any device,select either English or Spanish, and then use the calibration
wizard to help the device understand them. Within a minute,they are ready to begin pulling items.
They first scan the task ticket and a voice directs themwhere to go, and then confirms each step and quantities
with voice. Pickers and forklift operators move from location
to location with their eyes ahead.

Changes – Without Expensive Consulting
As needed, Goya makes its own changes to screens andscripts. In fact, Ramos, admittedly non-technical, usuallyhandles it himself after spending just a couple of hours of
one-time phone training with Ivanti Wavelink.
“I’m not an IT guy, but in 15 minutes I can reformat a screen
and then deploy it to the devices,” Ramos said. “Morecomplicated things take anywhere from a couple of hours
to a day. With other solutions, we’d have to write specs,
wait days or longer for a consultant to complete them andwe’d pay a lot for it. With Speakeasy, it’s much faster to getchanges out on the floor.”

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Picking: 5-7 Percent Faster
By all accounts, the voice solution proved a success at thePrince George testing site, helping meet the goals of greater
efficiency, accuracy and safety. On average, pick teams
complete their lists five to seven percent faster than before.
Now, pick teams go home a little sooner. For pickers who
also have day jobs, the chance to go home earlier – and get
more sleep – is a major incentive.
With voice commands, pickers and forklift operators movefrom point to point more safely. The plant hasn’t logged asingle accident since implementing Speakeasy.
Additionally, the Prince George site notes big boosts inpicking accuracy. For any errors caught at bay doors,
someone would manually have to go re-pick and pack those
items. “We would have 40 to 60 mispicks a night. Now thathas gone down considerably to be almost non-existent,
which translates to efficiency,” Ramos said.
With a simple implementation, and equally simple changes
as needed, Speakeasy saves Goya tens of thousands ofdollars on IT costs, delivering a higher return on investment.
In the hands-on testing environment at Prince George,Wavelink solutions continue to pass the test. Now, Goya hasrolled out the voice solution to a second plant and plans totake it to all 14 locations.
“Each time we have a need, we find Ivanti Wavelink has asolution, and all the different products work well together,”Ramos said. “Our experience with their solutions and thecompany have been outstanding.”

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