Installation Example

SoftBank Corp.

Introducing Simple Elegance with iPad and Incredist
SoftBank retail stores are currently using Flight System Consulting’s multi-function mobile payment terminal Incredist Premiumwith iPad as their main customer service terminals. This solution enables efficient customer service through its integrated features,
where a single unit can read credit card information,
write on USIM card, verify FeliCa mobile wallet and also process Apple Pay transactions.

Customer Service Made Easy with iPad and Incredist Premium

Replacing Traditional PCs with 2 Small Units,
iPad+Incredist
SoftBank retail stores perform mobile phone registrations and sell related“iPad and Incredist gave our store staff greater versatility and mobility. With justaccessories. Normally at such retail stores, you would expect to see different

two small devices, a staff member can approach customers waiting in thekinds of electronic devices spread out on customer service counter. However,queue. In addition, when a customer comes in the store with family members,

when you visit any of the SoftBank stores, you will be surprised how neat it

we can always have them sit at the table and explain our products and service

looks, nothing on the counter. You will feel like you just stepped into a café.

in a more relaxed environment” (Mr. Sakuma)

How is this possible? The answer is iPad and Incredist Premium, Flight System

iPad and Incredist are truly portable thanks to their friendly size and battery

Consulting’s hand-sized multi-function mobile payment terminal. These twopower source. This “new powerful weapon” improved the service efficiency andunits cover a wide range of operational needs that previously required several

provided more freedom to customer care, resulting in the shortening of service

devices.iPad with Incredist Premium can handle all the operations includingtime and greater customer satisfaction level.Mr. Hiroyuki Ishimaru (Vicecredit card registration, bank card deposit registration, product barcode

P r e s i d e n t , D e p u t y H e a d o f C u s t o m e r C a r e & O p e r a t i o n D i v i s i o n)reading, T-point card reading, USIM card writing for mobile phone registration,enthusiastically states, “Our SoftBank store staffs now approach customer

and processing of mobile payments using contactless payment technology

service with a completely different mindset, owing to the portability of theFeliCa. In the past, in order to handle the above operations, a store had to carryversatile terminal.”

up to 11 dif ferent types of electronic devices and those were occupying
valuable space at the customer service counter.On top of all those devices,each retail store carried spare units for emergency back-ups which were taking
up additional space.
In 2013, SoftBank launched a new store renovation plan, replacing all theconventional Windows PCs and peripheral equipment with our Incredist. “Iwanted to centralize all the operations in one terminal” said SoftBank’s SeniorVice President, Mr. Yoshiaki Sakuma.
Incredist connects with iPad wirelessly via Bluetooth and processes high-level
operations including credit card payments.
iPad and Incredist brought a drastic change to the store operations workflow. It
accelerated the speed of customer service compared with the time when retailstaff were using PCs. PC-based service limits the number of customers theycan handle at the same time due to the space restrictions at the counter.

USIM Card Reader

Incredist Premium

All in One with iPad and Incredist

iPadIncredist Series :Still the One and Only Solution After Four Years
It was the latter half of 2012 when SoftBank expressed a great interest in theFlight System Consulting launched a second generation model “Incredist

Incredist product. The solution was not yet launched publicly at the time, andPremium”. Same functions as the original model but much smaller in size. It isSoftBank was in the process of installing GINIE (contract system). What caught

similar to smartphone which can comfortably fit in a pocket, measuring in at 66

their attention was that Incredist is a unique multi-function payment terminal

x 120mm and weighing only 170g. Adding a dedicated battery cradle waswhich can connect with iPad wirelessly and process magnetic stripes, Contact

another significant user- friendly improvement. The original model used a

IC Card (EMV), and Contactless IC Card (FeliCa) as well as being equippedbatter y cable, which was at risk of damages caused by impact such aswith a two-dimensional barcode reader. Incredist has the certification issued

dropping the unit, leading to cable or connector breakage. In addition, Flightby Japanese Bankers Association (JBA), which is the industry requirement forSystem Consulting has upgraded Contactless IC Card Reader to support NFC

bank card reading and withdrawal registration. Incredist was the first everpayment.

certified multi-function payment terminal incorporating wireless connection

Four years have passed since the launch of the original model. Incredist is stillwith iPad.

the one and only high-level multi-function payment terminal that can operate

What makes it interesting is that SoftBank ‘invented’ a new use of Incredist.

with iPad.SoftBank IT Department Manager Mr. Yuji Sakakibara commented

SoftBank proposed that Incredist should support USIM card and mobile wallet“For the developer Flight System Consulting, their main business focuses

payment technology (FeliCa). SoftBank was confident that Incredist would bearound software development. Usually, when we look for software to install onable to accommodate the new requirements with the existing Contact IC Carda terminal, we contract with outsourced software vendors. However, in thereader and additional FeliCa functionality.The USIM card and the Contact ICcase of Incredist series, the terminal and software developments are both

Card share the same Smart Card specification. SoftBank’s engineering teamhandled by a single company. This is a great advantage as a customer

started working with the original developer Flight System Consulting for thebecause Flight System Consulting is responsible for the system performancenew software development with successful results. In March 2013, Incredist

as a whole, leading to an increased credibility toward the solution.”

became the device we see today: the evolutionary solution that can replace

Incredist satisfies PCI-PTS, the security standard for credit card payment

PCs in retail stores.

terminal, and this adds another layer of reliability.

In March 2016, three years after from the release of the original Incredist,

Barcode Reading

Reading Credit Card, Bank Card, and T-point Card

For Bank Card, a Customer Will Enter Their Security Pin

Incredist Premium Can Securely Handle Updates On-Site
Particularly for Apple Pay“Apple Pay” was introduced to the Japanese market in October 2016. Incredist

Consulting has the patent for this feature.With this feature, a single terminal canPremium was already ready set to deploy from Day One. Mr. Sakakibara also

store up to 15 encryption keys, allowing connections with multiple settlement

commented as “During the process of Apple Pay adoption, Flight Systemcenters. This means that a terminal can expand its compatibility with any type

Consulting, a pioneer in payment business, was a huge help for us”.

of future SoftBank payment methods and also provide connectivity with newConverting a terminal to make it Apple Pay compatible is not an easy task. We

payment center partners, just by simply switching applications on the iPad.

had to update the firmware installed in the existing Incredist Premium and also

Again, a new encryption key can be installed securely on-site at each retailto install an encryption key, which is mandatory for a payment center to process

store.

Apple Pay.At the time, a majority of SoftBank stores were carrying iPad andIncredist Premium. In general, a commercial payment terminal vendor willcollect terminals, send them back to the factor y to per form the firmware
upgrades. However, in such case as SoftBank who have a large number ofretail stores throughout the country, this collection method was not ideal. Itwould incur considerable time and cost, which would have a negative impact on
customer service.
Incredist Premium, on the other hand, has a feature that enables the software
update on-site. Flight System Consulting made it easy for the end user toupdate software and install the new encryption key to Incredist Premium using
an existing iPad. This was successful and all units were ready from the first dayof Apple Pay release. The development was an absolute success.“The manual
update will take up to 30 minutes. We have to carefully follow the procedure,
which is very complicated. However, iPad and Incredist Premium were able todo this task automatically. With just one push of the Update button, it finishedthe process within only a few minutes” (Mr. Sakakibara) In addition, Incredist
series has a feature to store a multiple encryption keys. Flight System

Payment with Apple Pay

User Feedback

SoftBank Corp.
New Feature Based on SoftBank Initiative
Driver License Verification Using Incredist Premium
SoftBank will start a new program using this highly versatile payment terminal,

iPad and Incredist. Their customer service counter had all PCs removed

Incredist Premium. They plan to bring ID verification to an evolutionary level. A
retail store requires each customer, who signs up for a new mobile phonealong with all the related peripheral electronics, making the store look more
spacious with simplified elegance. The portable aspect of the terminal createdcontract, to verify his/her identity with a driver’s license. Incredist Premium willa streamlined workflow. Now a staff member can approach a customer andstep into this verification process and verify the authenticity of the customer’s

cover a wider range of services more efficiently. iPad and the accompanying

driver license by scanning the license with its Contactless IC Card reader. ThisIncredist series are essential for supporting the retailer’s daily operations.

will provide a very effective tool for preventing fraudulent activity.
SoftBank was able to go through a successful retail store renovation using

Senior Vice President
Head of Customer Care & Operation Unit
Customer Care & Operation Division

Mr. Yoshiaki Sakuma.

Vice President,
Deputy Head of Customer Care & Operation Division

Mr. Hiroyuki Ishimaru

Manager, IT Department

Mr. Yuji Sakakibara“The main goal for adopting iPad and Incredist was to“No longer tied to the ser vice counter, ourIncredist series was the only terminal that canshorten the customer service time” he explains. “With thisSoftBank store staff’s mindset has evolved,

operate with iPad and meet all the SoftBank’s

portable set, a staff member does not have to be at theo w i n g t o t h e p o r t a b i l i t y o f t h e ve r s a t i l edesired functions. It suppor ts USIM card,

ser vic e c ounter. Rather, they c an directly approachterminal. Incredist series helped our staf f

FeliCa, and now Apply Pay. Four years havecustomers waiting in a queue. If a customer comes withimprove their efficiency and elevate customer

passed and Incredist series is still the one andfamily members, we can have them sit at the table andservice to the next level. Furthermore, theonly high-level multi-function terminal.

ex p lain our ser v i c e s in m o re re la xe d env ir o nm ent .

new Incredist Premium is smaller and lighter,

Incredist series has reshaped the operations and store

providing a greater ease of use.”environment, leading to an increased customer
satisfaction level.”

About SoftBank Corp.

A Japanese multinational telecommunications and Internet corporation.
The company’s main focuses are operations in broadband,
mobile phones, fixed-line telecommunications, and Internet.

Contact:

product@flight.co.jp＊Apple Pay is a registered trademark of Apple Inc. TM and © 2017 Apple Inc. All rights reserved.
＊”Osaifu-Keitai” (mobile wallet) is a registered trademark of NTT Docomo, Inc. in Japan＊”FeliCa” is a contactless IC card technology developed by Sony Corporation.
＊”FeliCa” is a trademark of Sony Corporation.
＊Bluetooth® is a registered trademark of US Bluetooth SIG,Inc.
＊Other names of products and services mentioned in this document are registered trademarks for each relative company.

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