Building strong IT andsecurity foundations
Three added benefits ofunderstanding your IT estateIn the era of hybrid working, everyone’s
daily tasks rely on IT. The more people anddepartments work online, the more complex
your IT estate becomes.

Today, employees use an averageof 2.6 devices1 to work.
That’s a lot of endpoints that need to bemapped out, monitored, secured, and01

Better support and service management

02

Better visibility and information security

03

Better control over cost management

proactively maintained. Furthermore, IDC
predicts2 that by 2025, devices that connect at
the edge will generate 79.4 zettabytes of data.
A complete understanding of your IT estate isa cornerstone of any IT and security practice.
Knowledge is the power that benefits morethan just a clean CMBD.

1

Evolving Requirements for Digital Experience Management (DEX), EMA, 2022

2

Worldwide Global DataSphere IoT Devices and Data Forecast, 2019-2023, IDC

Building strong IT and security foundations2

01
Better support andservice management

That’s where a full understanding your IT estate benefits your first-line support and service
management teams. By empowering them with a single place that complies all assets’ data – usage,performance, licensing and warranties status – you can move towards a more proactive approach,resolving issues before they impact the end user.

Usage

Licensing
StatusPerformance

Warranty
StatusThe more complex your IT environment gets, the more
devices your service team needs to support, some of which
they may not even realise are accessing the network. As
a result, more things can and do go wrong, sparking anavalanche of support tickets.
But let’s assume that a ticket gets raised.

Providing your IT support and service

Having all asset information in one place

management teams with deep andmeans your service desk has the full context

contextualized data about your entire IT estate

to resolve the issue much quicker, without

allows them to make smarter and quicker

escalating it further.

decisions that deliver better employee
experience and drive productivity.

Building strong IT and security foundations3

02

The average cost of of adata breach reaches

Better visibility andinformation security$4.35m1
With the average cost of a data breach now

You can’t protect what you don’t know about. But with thereaching $4.35m, and downtime growing every

growing volume of connected devices, manual monitoring andyear, your IT security team needs to understandauditing are practically impossible, at least not in real-time.

what accesses your corporate network at
all times. Maintaining compliance and data
security without impacting digital employee
experience becomes much easier with a single
view of all assets’ information.
The US-based Center for Internet Security(CIS)2 defines 18 critical security controls, thefirst two of which are the inventory and controlof enterprise assets and the inventory andcontrol of software assets. Addressing thefirst five of them helps prevent 85% of cyberattacks.

These two fundamental security controls
encompass the inventorying, tracking andcorrecting of all enterprise assets, including
physical assets like mobile devices andsoftware assets like operating systems andEU-based ENISA3 has similar coverage, divided

applications. Understanding your entire IT

across 27 control areas. Only once theseenvironment helps ensure that only authorised

controls have been met will administrators besoftware may be installed and executed, andadequately equipped to apply further criticalany new assets connected to your network aresecurity controls, such as data protection andautomatically identified and analysed.

access control management.
1

Cost of a Data Breach 2022 Report, IBM2

The 18 CIS Critical Security Controls, Center for Internet Security

3

Technical Guidelines for the implementation of minimum security measures for Digital Service Providers, ENISA

Building strong IT and security foundations4

03
Better control overcost management
Managing IT spending has never been harder. While scalabilityand agility are critical enablers of a business, and IT lies at theheart of that, today’s multi-cloud architectures are undeniably
hard to govern.

32%of IT professionals think that 10-25% of IT
spending is wasted on unused, underused,unmanaged, unaccounted-for software. 1

Understanding your assets usage data in context

Another area for greater cost control isof your entire IT environment enables you tooptimising license management. Considering

better manage your IT budget and your teams

the enormous reliance on subscription-based IT

to optimize asset usage. For example, knowing

assets, understanding unused licenses or cloudthings like software licensing, warranties,

subscriptions that can be cancelled or missing

contracts, physical and virtual assets and cloud

licenses can help reduce costs and the risk ofservices allows you to quickly decide whether aincurring fines.

machine should be fixed or retired.

Having all this information in one place empowers your service desk to make well-informed decisions
when resolving, for example, an application access request. Instead of purchasing yet another access,they can reallocate the one you’re already paying for but is not in use.

1Modern ITAM in the Digitally-Transformed Enterprise, Enterprise Management Associates, 2022

Building strong IT and security foundations

5More than justvisibility
Understanding your entire IT estate goes beyond justthe discovery and visibility of assets on your network.
The real benefit comes from treating it as a foundationfor enhancing your IT support and service management,
improving your security posture, delivering a better
employee experience and optimizing your IT spending.
A single place collating all information about yourIT environment is critical for enabling a smooth andsuccessful Everywhere Workplace.

Building strong IT and security foundations6Building strong IT andsecurity foundations
Three added benefits ofunderstanding your IT estate

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