Terms and Conditions for ZipX(HK)
Welcome to ZipX(HK), all services provided by ZipX(HK) are governed under theTerms and Conditions listed below, and are subject to change at any time.

TERMS AND CONDITIONS

Once you start to use the ZipX(HK) Services, you are agreeing to these terms andconditions. It is your responsibility to review the Terms and Conditions periodically. If you
continue to use our services, it implies your acceptance of any revised terms and conditions.
In case of any dispute, the latest Terms and Conditions prevail. If you do not agree with any
amendments, please cease using the services.
We are committed to offering you a pleasant and enjoyable customer experience using our
website and our services. Please read all the Terms and Conditions carefully. If you haveany doubt, please clarify with our staff.
The following terms, unless otherwise defined, shall have the meanings ascribed to thembelow:"We" or "Our" or "Us" means ZipX(HK).
"You" or "User" means any persons or entities accessing the website and/or using theservices available under the website.
"Website" means the ZipX(HK) website and the contents accessible at the URL linkwww.zipx.com/hk"Services" means all the services offered by us on the website.
"Product", “Item” or "Shipment" means the goods, merchandise, freight, packets or goods
purchased by User on the on-line websites of merchants.
"Terms" means the terms of use set out herein.
ZipX(HK) provides you with one-stop service of logistic and shopping according to the Terms
and Conditions of service. We reserve the right, at our sole discretion, to change, modify,
delete or add to these Terms and Conditions from time to time without notice. The amended
Terms and Conditions shall apply with immediate effect.
ZipX(HK) prohibits any illegal activity by its Users. Any charges incurred, for legal advice orotherwise, by ZipX(HK) in connection with the enforcement of the law against a User or apotential User will be the financial responsibility of the User or the potential User.

A. Registration
1.

Agreement

By registering for a ZipX(HK) account, you are entering into this legally binding user
agreement with ZipX(HK), on behalf of yourself and/or the entity you represent. You
acknowledge and agree that you have read and will comply with all of these Terms
and Conditions.

2.

Account Creation

To register for an account, you should be aged 18 or above and need to provide
ZipX(HK) with your name, a valid email address, street address, and mobile phone
numbers. We reserve the right to terminate any account that we find to haveprovided inaccurate information, or if we determine that the account may becompromised or used for fraudulent purposes. You may not open more than one
ZipX(HK) account. You are not allowed to transfer your ZipX(HK) account or youraccount login/password to any other person.

3.

Location-specificZipX(HK) account can only be created and provide services to the User resides inHong Kong.

4.

Responsibilities of User

You agree to keep your ZipX(HK) password confidential and are responsible for any
use of the ZipX(HK) website under your account assessing through your login andpassword. If you find or suspect any unauthorized use of your account, or any known
or suspected security breach such as disclosure or loss of your password, you
should inform ZipX(HK) immediately.

5.

Privacy Protection

We shall collect certain personal information from you, such as your name, address,
email address, mobile phone numbers, etc. for provision of services to you.
Information we collect about you will not be disclosed by us to any other third party
unless it is related to fulfillment of services to you or authorized by law. The
information you submit when opening a ZipX(HK) account, or when you use theServices via the ZipX(HK) website may be transferred to, stored in and/or processedin other countries when such transfer, storage and/or processing are necessary to

provide ZipX(HK) services to you. By opening a ZipX(HK) account, you agree to thetransfer, storage and/or processing of certain personal information in such countries.
Under the Personal Data (Privacy) Ordinance, you have a right to request access to
information about you held by us. If you wish to do so, please access your own
account profile using your login and password in the website.

6.

Cost Calculator

We provide a Shipping Cost Calculator to facilitate your estimation of the combined
costs of duty, taxes and international shipping based on the information you provide.
The actual cost may vary from the estimate due to different factors such as changes
in fuel surcharge; changes in currency exchange rates; differences between theestimated and the actual weights; or the use of volumetric weight, etc.

7.

Indemnity and Limitation of Liabilitya) You agree to indemnify and hold harmless ZipX(HK) from and against any
claims, damages, expenses and/or losses whatsoever arising from or inconnection with your access to the website and/or use of the Services.
b) In no event will ZipX(HK) be liable for any indirect, consequential, incidental,
punitive or exemplary damages of any kind, nor for any loss of business,revenue, profits, goodwill, or opportunity, arising out of the use of ZipX(HK)
Services.
c) The maximum liability of ZipX(HK), and your compensation for errors in ZipX(HK)
Services provided to you under this agreement, is limited to HK$800 (orequivalent) per incident.

B. Online shopping from overseas merchants
8. Ordering Productsa) After successful account opening, you will receive the respective overseas
shipping addresses for use in online shopping in the participating countries. Whenyou place an order with an online merchant and use the overseas shipping
address as a delivery address, you authorize us to handle your ordered item on
your behalf and appoint us as your freight agent to ship the item to Hong Kong inaccordance with these Terms. You will pay the merchant directly for the productand the cost of domestic shipping (if applicable), for delivery to your overseas
shipping address. You agree to comply with any conditions and restrictions of sale

which are specified on the merchant's website or which you are notified of during
the purchase process.
b) We have the right to open and inspect a shipment without prior notice to User. We
reserve the right at all time to decline any shipment, or refuse to accept delivery of
any purchase, or return of any items as we deem appropriate in our absolute
discretion and without attributing any reason thereto.
c) You will take all reasonable measures to ensure that you’re using the correctoverseas shipping address, including your name and account number. We are
not liable for any failure in Services due to incorrect information provided by User.
d) You are solely responsible for selecting and ordering the products from themerchant, and your purchase of a product is a transaction solely between you andthe merchant. We have no liability for any failure of the merchant to ship to youroverseas shipping address, fulfill your order, or for any defects in any product you
purchase. We do not handle communications with merchant regarding productexchanges which is your own responsibility. Only upon your request, we shallarrange for the return delivery of item to the merchant if the item is still at youroverseas shipping address. You will be responsible for the related return charges.

9. Delivery of Productsa) ZipX(HK) will not be liable for items lost or damaged in transit from the merchantto your overseas shipping address. We reserve the right to reject acceptance ofitem at the overseas shipping address if, upon inspection of the outside of thepacket, it is obvious that the item is damaged or incomplete. In such a case, wewill refuse acceptance of the item and notify you.
b) We will inform you when your item is received at the overseas shipping address
and advise you the cost of duties, taxes (if any) and international
shipping/handling, and seek your acceptance of the cost and payment. Upon
settlement of the relevant charges, we will deliver your item to your registeredaddress in Hong Kong.
c) If after delivery to you, you determine that any product is defective or does nototherwise meet your expectation, you agree that you will hold ZipX(HK) harmlessfrom any liability and will seek any remedies solely from the merchant.

10. Inspection of Packetsa) In handling your item upon receipt, during storage or preparing export shipment,
you authorize ZipX(HK) ) to open and inspect any packet, or part thereof, forsecurity reason and compliance with any export and import laws, without priornotice and without liability to you. However, we do not accept responsibility for theaccuracy of product descriptions and other information provided by you. User is
responsible for all import obligations to which the item will be sent.

b) If we so happen discover that the description of the contents of the packet orother information you provide is not accurate, we may request you to provide
additional documentation about the contents and/or their value, we may thencorrect the information or we may refuse to ship it. You will be informed of any
changes.

11. Unacceptable Shipmentsa) ZipX(HK) will retain all items that are (i) restricted or prohibited for export or importto Hong Kong; or (ii) unsafe for international transportation. After you have been
informed of the situation, you will have 14 days to advise us on disposal of theitem such as (i) return the item to the merchant; or (ii) ship to an alternative
domestic address of the origin country; or (iii) dispose the item at the origin
country. You will be responsible for all the related charges. If we receive no
response from you within 14 days, the item may be destroyed without any liability
on us.
b) Products that cannot be legally sold (such as illegal drugs) cannot be returned tothe merchant or shipped to an alternative address. They are subject to seizure by
law enforcement authorities for any further investigation.

12. Mail in Contents is Not Alloweda) ZipX(HK) is not a mail forwarding agent and will only handle items ordered by you
through online shopping. We will not accept or handle any mail or packets
addressed to you that do not contain items of value.
b) The overseas shipping address is to be used for receiving your ordered item inthe participating country only. You should not use your overseas shipping addressfor any other purposes.

13. Unidentified Items.

a) It may happen that we cannot identify the appropriate recipient of the item
received at the overseas shipping address, such as the name and/or the accountnumber may be missing or wrongly written. If you have ordered a product andthere is an unusual delay in receiving notification from ZipX(HK) for the receipt ofitem at the overseas shipping address, you should contact our Customer Service
for searching the expected item.
b) Additional handling charges in identifying the recipient may apply if your packet isincorrectly or inadequately addressed.
c) Any items received at our overseas shipping address for which the recipient
cannot be determined after our reasonable effort of searching will be held for 60

days. If they remain unclaimed after the 60-day period, we will have the right todispose the items at our sole discretion.

C. Delivery in Hong Kong
14. International Shipmenta) After settlement of all the charges involved, including all duties, taxes, shipping,fuel surcharge, any country-specific customs fees, and any applicable handlingor storage charges; we will arrange international shipment to Hong Kong anddeliver the item to the registered delivery address.
b) To enable us forwarding your item to Hong Kong, you appoint ZipX(HK) to act as
your agent to manage all export, import and customs clearance procedures andto ensure that customs duties and taxes are paid to the relevant customs and tax
authorities. We will perform these functions based on the information you provide
and, accordingly, we will not be responsible or liable for any additional duties ortaxes that are assessed if the information you provide to us is inaccurate orincorrect.
c) You must provide an accurate description of the contents of your packet, and its
value for compliance with export and import requirements. You are solely
responsible for the correctness and accuracy of all information you provide to us
regarding the contents and value of your package. You agree to indemnify andhold ZipX(HK) harmless from any liability for any under-declaration of value orother inaccurate information provided. Please also be informed that your item
may be inspected at any time by export and import authorities.
d) As mentioned earlier, the international shipping and handling charges calculated
by our Shipping Cost Calculator are estimates only. It may differ from the final
shipping charges which can only be determined when we receive the packet atyour overseas shipping address. You are responsible for payment of all actualinternational shipping and handling charges, even if they differ from the original
estimated cost.

15. Delivery of Item

We will arrange delivery of the shipment to your registered delivery address according
to our delivery schedules after import customs clearance and full payment of all the
related charges involved. We are not liable for any damage or loss caused by delays.

D. Prohibited Items

16. Unacceptable Items for Shipment
You should not use or attempt to use our Services to receive or send illegal or
prohibited goods, hazardous or dangerous materials. Goods are unacceptable forshipment if:

i. they fall on our list of Prohibited Items;
ii. the goods are classified as hazardous material, dangerous goods, prohibitedor restricted articles by IATA (International Air Transport Association), ICAO
(International Civil Aviation Organisation), any applicable government
department or other relevant organization;iii. we decide that we cannot transport an item safely or legally (such items
include but are not limited to: animals, currency, bearer-form negotiable
instruments, precious metals and stones, firearms, parts thereof andammunition, human remains, pornography and illegal narcotics/drugs).

E. Compensation and Returns
17. Lost or Damaged Items

In the case of loss or physical damage to the item under our custody, we will refund
the shipping charges for the affected shipment and the price of the goods in the caseof lost or total damage up to the actual or declared cash value of HK$800, whicheveris lower. Compensation includes actual or declared value of goods and international
shipping costs (excluding fuel surcharge and duties paid).

18. Lodge the Claims

All claims for loss or damage must be made to ZipX(HK) within 14 days from the dateof delivery of the item to you, failing which we will have no liability whatsoever. All
claims must be made in writing, accompanied by original copy of the consignment
note / air waybill and any supporting documents, such as invoices and/or receipts forthat item.

19. Returns and Exchanges
User will need to make direct arrangements with the merchant for any returns,
refunds or exchange in accordance with the merchant's terms and policies. We do
not facilitate any exchanges and will only facilitate the return of item to the merchantupon your request while the item is still at the overseas shipping address at yourcost.

F. General

20. Termination of Account
You may terminate your ZipX(HK) account at any time. As mentioned in these Terms
and Conditions, we may suspend or terminate your account if you fail to comply withthese terms and conditions, and in the event of such suspension or termination wewill incur no liability to you.

21. Force Majeure

We are not liable for any delay, loss or damage arising out of circumstances beyond
our control including but not limited to: natural disasters or acts of God such as
earthquake, typhoon, hurricane, tornado, storm, flood, fog; circumstances beyond
our control such as plane crash or embargo; war, riot, civil commotion or industrial
action; damage to, or erasure of, electronic or photographic images, data orrecordings due to electrical or magnetic interference.

22. Law of Enforcement

This agreement is governed by the laws of the Hong Kong SAR without regard to theconflicts of laws principles.

Should there be any discrepancy or inconsistency between the different language versions of theseTerms and Conditions, the English version shall prevail.