Privacy Notice: Delegated Authorities and DelegatedClaims Administrators
Effective date:1

September 2020

Introduction

This notice describes how Lloyd’s, as a data controller, collects, uses, shares and retains thepersonal information you provide and informs you about your choices regarding use, access andcorrection of your personal information. Lloyd’s is committed to ensuring that any personal data it
receives is protected and handled in accordance with applicable data protection laws.
For the purposes of this Privacy Notice, references to “we”, “us” or “our” shall refer to Lloyd’s.
2Who we are

The Society of Lloyd’s , incorporated by Lloyd’s Acts 1871 by the name of Lloyd’s, whose principal
place of business is at One Lime Street, EC3M 7HA.
3

What personal information we process about you
Personal Data we process
about you
Contact details (corporateemail, corporate association)

Identifying information (dateof birth, nationality (if provided))Privacy Notice: Delegated Authority

Why we process it

Lawful basis forprocessing by Lloyd's

To process coverholder anddelegated claims
administrator applications

Legitimate interest

Communicating withcoverholders and delegatedclaims administrators toprovide relevant information,including training, updated
rules and information about
Lloyd’s activities.

Legal obligation

Legal obligation

Developing, operating andmaintaining systems at
Lloyd’s to support the carrying
on of insurance business,
including data reporting andcoordinating audits.

To process coverholder
applications

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Information about yourprofessional life (professional
qualifications, employment
history, details about
professional conduct)5

To conduct obligatory
oversight, supervision,reviews and ensure thecompliance of coverholders
and delegated claimsadministrators. Activities
Lloyd’s may undertake include
screening, background,compliance and regulatory
checks.

Dealing with regulators andcomplying with legalobligations.

Developing, operating andmaintaining systems at
Lloyd’s to support the carrying
on of insurance business,
including data reporting andcoordinating audits.

Legal obligation

Who we are sharing your data with

Personal data collected and processed for the purposes of screening, conducting background,compliance and regulatory checks will be shared with Lloyd’s employees on a restricted ‘needs toknow’ basis, regulators and managing agents or brokers with whom you have or are proposing tohave a relationship.
6How long we keep your data

We will retain your personal information for as long as is reasonably necessary to fulfil the relevant
purposes set out in this Privacy Notice. The retention period will primarily be determined by relevant
legal and regulatory obligation and/or duration of our business relationship with you, your employer
or another associated party. We maintain and update regularly our data retention policy with adetailed retention schedule. We will securely delete or erase your personal information if there is novalid business reason for retaining your data. In exceptional circumstances, we may retain yourpersonal information for longer periods of time if we reasonably believe there is a prospect oflitigation, in the event of any complaints or there is another valid business reason the data will beneeded in the future.
7International transfers

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From time to time we may need to share your personal information with members of the Lloyd’s
subsidiaries who may be based outside of the European Union. We may also allow our service
providers, who may be located outside the EU, access to your personal information. We may also
make other disclosures of your personal information overseas, for example if we receive a legal orregulatory request from a foreign law enforcement body.
We will always take steps to ensure that any international transfer of information is carefully managed
to protect your rights and interests:

We will only transfer your personal information to countries which are recognised as providing
an adequate level of legal protection or where we can be satisfied that alternative
arrangements are in place to protect your privacy rights.
Transfers within the Lloyd’s overseas offices will be covered by standard contractual clauses,adopted by the European Commission which gives specific contractual protections designed
to ensure that your personal information receives an adequate and consistent level ofprotection.
Transfers to service providers and other third parties will always be protected by contractual
commitments and where appropriate further assurances.
Any requests for information we receive from law enforcement or regulators will be carefully
checked before personal information is disclosed.

Information relating to the safeguards in place for all international transfers can be obtained bywriting to the DPO, whose details can be found in section 9.
8Your rights

You have certain rights as an individual which you can exercise in relation to the information we holdabout you. If you make a request to exercise any of your rights we reserve the right to ask you for a
proof of your identity. We aim to acknowledge your request as soon as possible and will address
your query within one month from your request.
You have the following rights:
The right to access
You are entitled to a confirmation whether we are processing your data, a copy of your data, andinformation about purposes of processing, who do we disclose it to, whether we transfer it abroadand how we protect it, how long we keep it for, what rights you have, where we got your data fromand how you can make a complaint.
The right to rectification
If you believe the personal information we hold about you is inaccurate or incomplete you canrequest for it to be rectified.
The right to erasure
If you withdraw your consent, terminate a contract with us or you believe the personal information is
no longer necessary for the purposes for which it was collected, you may request your data to be

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deleted. However, this will need to be balanced against other factors, for example there may becertain regulatory obligations which mean we cannot comply with your request.
The right to restriction of processing
You can ask us to restrict (i.e. keep but not use) your personal data, but only where:

Its accuracy is contested, to allow us to verify its accuracy; orThe processing is unlawful, but you do not want it erased; or
It is no longer needed for the purposes for which it was collected, but we still need it to establish,
exercise or defend legal claims; or
You have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal data following a request for restriction, where we have yourconsent; to establish, exercise or defend legal claims; or to protect the rights of another natural or
legal person.
The right to data portability
If we collected your information under a contract or your consent, you can request from us to transfer
your personal information to provide it to another third party of your choice.
The right to object
You have the right to object at any time to processing of your personal data where processing isnecessary for the performance of a task carried out in the public interest, or in the exercise of an
official authority vested in the controller. You may also object where the processing is necessary forthe purposes of the legitimate interests, except where such interests are overridden by your interests
or fundamental rights and freedoms, in particular where you are a child.
9Contact details of the Data Protection Officer

If you have any questions relating to data protection that you believe we will be able to answer,
please contact our Data Protection Officer:
Data Protection Officer
Lloyd’s
1 Lime Street
EC3M 7HA, London
Email: data.protection@lloyds.com
10Complaints

If you are not satisfied with our response or believe we are not processing your personal data inaccordance with legal requirements you can make a complaint to relevant Data Protection Authority.
Our Lead Authority within the European Union is the UK Information Commissioner’s Office(https://ico.org.uk/concerns/).

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Classification: Unclassified

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