TUV Rheinland of North America, Inc.
Testing And Certification Regulations
Contents:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Scope .................................................................................1
Contractual Basis ................................................................1
Testing regulations ..........................................................1
Certification regulations ....................................................2
Periodical inspections and follow-up Services .....................4
Checking of products already on the market ...................4
Infringement of the testing and certification regulations .. 5
Complaint procedure ...........................................................5
Appeal procedure................................................................5
Effective date and amendment ............................................ 5

Number:Revision:
Effective date:

MS-0020062
7
Nov 20, 2023

have been certified for the corresponding tests by the corresponding
certifying bodies.
(c) TRNA may withdraw its consent to off-site testing at any time if
the forgoing conditions are not met.
(d) If employees of the Customer participate in the performance ofthe test, such tests may take place only in the presence and under
the supervision of an expert of TRNA (witness testing). In such a case
the Customer shall bear any risk of such test and responsible for any
damages incurred in connection with such test, including but notlimited to any damages of TRNA directly, claim made by third parties
against TRNA in connection with such test as well as any legal costs
incurred in connection herewith.

1. Scope

3.2. Testing procedure

These Testing and Certification Regulations govern all the services
TRNA renders for third parties. These services include in particular:(a) Subsequent to the placement of the Order, the Customer shall
supply TRNA with at least one test sample, at no cost to TRNA,
together with complete technical documentation required for thetesting and evaluation of the product. If necessary for the testing andevaluation procedures, TRNA may demand additional test samples,
free of charge. All documents submitted by the Customer shall be in
English, except where otherwise agreed to between TRNA and theCustomer. Translations, where required, shall be provided by
Customer to TRNA at Customer’s sole cost.
(b) The test sample is tested based on the statutory provisions andregulations pertaining thereto. If no norms, standards or statutory
provisions exist on the nature and scope of the testing, TRNA will
determine, either alone or in collaboration with the Customer, anappropriate testing program. The test orders are processed on theassumption that all necessary documents and test samples havebeen provided and in the sequence in which orders are received. Thisapplies to both product tests and QM system audits. TRNA shall not
be responsible for delays caused by incomplete submissions.
(c) In cases where the Customer has placed an order for the
Auditing of QM Systems, the Customer’s quality management
manual and all associated documentation shall be submitted to
TRNA prior to commencement of the audit, along with necessarytranslations thereof. Audits may be conducted in multiple stages.
(d) Upon completion of the testing process, the Customer will
receive a written report or, on special request, a full test report listing
all nonconformities noted. Suggestions or advice regarding possible
approaches to resolving nonconformities is not included in suchreports.
(e) If the Customer wishes the product testing to result in a test
mark license and if the advancement of the test indicates a positive
progress, TRNA, in co-ordination with the Customer, shall perform an
initial factory inspection during which the manufacturing process, theassembly and the test facilities as well as the essential quality
management measures and procedures are checked to insure thecontinuous observance of quality levels consistent with the model
evaluated. Testing based on statutory provisions or the specificationsof TRNA covers receiving of raw materials or components, inspection
and testing, production control, in-process inspection and testing andfinal inspection and testing. Test mark licenses will be awarded only
if all requirements are met. To safeguard the particular test mark, therelevant accreditation body may, in certain individual cases, demandthat additional measures be taken before the test mark license canbe granted.
(f) If the Customer desires certification following successful testingof the Customer’s product or successful completion of the audit of the
Customer’s QM system, the technical documentation and, if
necessary, the report on the initial factory inspection will be filed withthe relevant Certification Body for certification.
(g) TRNA expressly reserves the right to publish, e.g. in the form ofreference lists, the corporate names of its Customers. The
Customer’s consent to such publication is not required.

1.1. The testing and appraisal of products, components, technicalproduct designs in their different stages of development, preparationof technical documentation and expert reports. The services are
rendered e.g. regarding safety, suitability for purpose, quality andenvironmental compatibility based on legal regulations, national,
European and international standards and specifications agreed
upon with the Customer. In addition, manufacturing premises areappraised and inspected with respect to quality measures in connection with the granting of test marks of TRNA for proofs of conformity according to EC Directives and in connection with approved
quality management systems.
1.2. The auditing of quality management systems, the production ofaudit reports, hereinafter referred to as “Auditing of QM Systems“.
1.3. The evaluation and recognition of test and audit reports,
certifications of products and QM Systems.

2. Contractual Basis
2.1. The ordering party, hereinafter referred to as “Customer“,places an order with TRNA or TÜV Rheinland AG or any of TÜV
Rheinland AG’s subsidiaries, hereinafter referred to as “Affiliate“,
which is engaged in the field of work of testing and certification
services. If the Customer places an order, the order may be fortesting or auditing of a quality management system (“QM System”)
without certification or subsequent certification, or it may be forcertification alone. Before any services can be rendered, a “Service
Agreement” has to be concluded in writing. The Terms andConditions of TRNA shall apply to any services rendered to Customer
by TRNA.
2.2. With each order a Customer places with TRNA the Customer
accepts as binding the General Terms and Conditions as well as
these Testing and Certification Regulations of TRNA.
2.3. The Testing and Certification Regulations and the General
Terms and Conditions of TRNA may not apply to orders for testing or
auditing the Customer places with TRNA or an Affiliate if Customer
orders to obtain certification with local recognition outside the US. In
such a case, the General Terms and Conditions as well as the
Testing and Certification regulations of such Affiliate may apply.

3. Testing regulations
3.1. Test site(a) Tests are generally carried out in laboratories of TRNA, or inother laboratories subcontracted for that purpose. Depending on the
product, other test sites may be agreed upon, provided such sites areappropriate and that the test results will not be adversely affected.
The final decision regarding the location of the testing site lies solely
with TRNA.
(b) In consultation with the Customer, testing may also be
conducted in third-party laboratories or in the Customer's ownlaboratories, if the latter have been positively assessed by TRNA, or,if the latter can be demonstrated to be suitable therefore, or if they
Page 1 of 5

TUV Rheinland of North America, Inc.
Testing And Certification Regulations
3.3. Decision rule on stating measurement uncertainty
TUV Rheinland testing laboratories apply the Zero Guard Band ruleunless otherwise required by the accreditation, standard, orrequested by the customer as part of the quotation..
For the Zero Guard Band rule, the measurement uncertainty is notconsidered and will also not be declared in the test report.
Should the measurement uncertainty be used to provide guard band,these values will be declared in the test report.
3.4. Retention of the test samples(a) Customer agrees that product samples submitted for testing
and/or certification may be destroyed or damaged during the testing
and/or certification process. Unless otherwise instructed by the
Customer or if otherwise required by the applicable certification
standards or in TRNA’s testing and Certification Regulations, TRNA
shall retain all product samples, damaged or not, for a period of thirty(30) days after the conclusion of the testing and/or certification
process. Unless, before the end of said thirty (30) day period, TRNA
receives instructions from the Customer that the Customer wishes toreclaim the product samples, TRNA shall be free to dispose of suchproduct samples in any manner it deems appropriate. All costs
associated with the safe and proper disposal of hazardous materials
shall be borne solely by the Customer. All shipping and handlingcosts associated with the return of product samples to the Customer,
shall be borne solely by the Customer.
(b)
In the event of a favorable product test which leads tocertification, TRNA shall determine whether the test sample is to be
stored as a reference sample for the Customer in a location of TRNA
or forwarded labeled and sealed to the Customer for safekeeping.
The Customer shall assure that the reference sample can be madeavailable to TRNA at any times, should additional checks or tests benecessary. If, in the case of certification, the design of the reference
sample permits storage neither in TRNA’s location nor with theCustomer, or if the storage of reference samples has to be dispensed
for other reasons, detailed documentation on the reference sample
will be compiled at the Customer’s expense in such a way that all
safety-related aspects of the reference sample can be obtained fromthe documentation without the necessity of having the actualreference sample at hand.
(c)Reference samples and/or documentation, which havebeen forwarded to the Customer for safekeeping, must be madeavailable to TRNA promptly and free of charge upon request. If, for
any reason, the Customer, in response to such a request, is not able
to make the reference samples and/or documentation available, any
claim for material and pecuniary damages by the Customer against
TRNA, resulting from the respective testing and certification, lapses.
(d) In the absence of statutory provisions or regulations to thecontrary, the period of safekeeping of the reference samples or of thecorresponding documentation is ten (10) years subsequent to the
expiration of the certificate. With respect to EC certificates ofconformity, it is ten (10) years after the products where last placed on
the market.
(e) The costs of storage in TRNA’s location and any subsequentdisposal, including hazardous materials disposal costs, shall beborne by the Customer.
(f) Shipping of test and/or reference samples for storage on the
Customer’s premises shall likewise be at Customer’s expense. TRNA
shall not be liable for the loss of test or reference samples or fordamage caused to same by testing, burglary, theft, water, fire or
during transport, except in cases of willful misconduct or grossnegligence of TRNA.

4. Certification regulations
4.1. Basic requirements

Number:Revision:
Effective date:

MS-0020062
7
Nov 20, 2023

(a) The only test reports on which assessments in the course of thecertification may be based are those produced by laboratories which
operate according to the rules of DIN EN 17025 or analogues ISO
Guides, or which have furnished evidence that they operateaccording to such standards(b) The certification body of TRNA (“CB”) carries out as a matter ofpriority assessments and certifications based on the test reports of
TRNA, which are governed by the same QM system. In addition, test
reports of other testing laboratories can also be used for assessment
purposes as part of the certification process. Test reports, which
serve as the basis of certification, may not be more than one (1) year
old at the time of the issuance of the certification, unless an
exemption by the CB applies, nor may they be based on invalid
standards.
(c) In order to be issued a certificate, the Customer and toparticipate in the accreditation system of TRNA, the Customer mustenter into a Service Agreement with TRNA. If the Customer will notmarket a product to be certified under the Customer’s own name, theCustomer must document, with the aid of a ”Marks Declaration,” themark of origin under which the Customer intends to place the producton the market. If the Customer applies for an EC certificate ofconformity (e.g. EC type examination certificate) the Customer must
declare to the Certification Body that the Customer has not submitted
the same application to another certification authority.
(d) Permission to use the certificate applies only to the certificate
holder with respect to the product and the manufacturing premises
named on the certificate and the scope covered by the QM system.
Product certificates may be limited by quotas, may be restricted intheir validity and may, in special cases, be subject to conditions. The
transfer of a certificate from the certificate holder to a third party ispossible only after consultation with and authority from the CB.
(e) Fees shall be paid by the certificate holder for participation in
the certification system and the issue of certificates. Annual license
fees graded in Points shall be paid annually for the servicing and filingof the certificates and the use of test marks. The CB may demand
pre-payment of the certification fee and the license fees prior toissuing the certification.
(f) The completion of a test and the issuance of an appraisal or acertificate do not release the Customer from relevant contractual,
warranty and statutory product liability obligations.
(g) The CB reserves the right to publish an annual list, for the
information of the supervisory authorities and consumers, of the
products certified and the QM Systems granted recognition in any
forms it deems appropriate, including by not limited to the internet.
No special consent from the certificate holders is required.
(h) In addition, a “certification authority” under EC regulations, may
forward relevant data on EC type and design test certificates to othernotified bodies along with the necessary data, including implemented
or withdrawn amendments, without the consent of the certificate
holder.
(i) In case of alterations of the bases of testing and/or the prerequisites of certification or infringements, on the part of the Customer, of
the rules of the certification system, the Certification Body has theright to terminate the certificates at any time. In serious cases, it may
declare the certificates invalid with immediate effect. This applies
also to EC certificates of conformity and recognitions or approvals of
QM Systems. The CB reserves the right to publish certificates it has
declared invalid or it has withdrawn. The consent of the previous
certificate holders to this is not required
4.2. Types of certificates(a) On the basis of the favorable assessment and evaluation of test
and audit reports, the CB or its Affiliates may issue the following
certificates:(i) GS mark licenses according to Product Safety Act whereby
TUV Rheinland LGA Products GmbH is the certification
authority

Page 2 of 5

TUV Rheinland of North America, Inc.
Testing And Certification Regulations
Test mark licenses according to the test mark list of TRNA
(e.g. type approval mark, radio frequency interference test
mark. ergonomics test mark, quality test mark, etc.).
(iii) Product certificates according to European Standards
Conformity Agreements (KEYMARK, ENEC) and theinternational IEC Agreement (CB Scheme)(iv) EC type examination certificates according to EC Directives
as a “certification authority” (module B of the conformity
assessment procedure).
(v) EC design examination certificates according to EC
Directives as a “certification authority” (module H of theconformity assessment procedure).
(vi) EC conformity certificates according to EC Directives as a“competent body” according to the EMC Act.
(vii) EC conformity certificates according to EC Directives as a“certification authority” with respect to EC Directives or typeconformity (modules F and/or G of the conformity
assessment procedure).
(viii) Typeexamination
certificatesaccordingtotheTelecommunications Act in combination with theTelecommunications Licensing Ordinance.
(ix) Approvals of QM Systems according to the EC Directives
transposed into national legislation as a “Certification
authority” (modules D, E, H of the conformity assessment
procedure).
(x) Certificates for QM Systems in the domain not subject toregulations.
(xi) Approvals of QM Systems according to the relevant
standards, as an accredited or “certification authority”.
(xii) Conformity certificates with respect to standards or particularregulations, including EC Directives (module A of theconformity assessment procedure).
(b) Conformity certificates alone do not confer the right to use a test
mark of TRNA or its Affiliates. They must, if test marks of TRNA or its
Affiliates are to be used, always be combined with a separate test
mark license. Advertising with the conformity certificates is possible
only with the express written agreement of the CB or its Affiliates(c) Certificates for QM Systems are issued only if the audits havebeen completed successfully and if all prerequisites have been fully
met. If the Directives require EC type examination certificates or EC
design examination certificates as a condition for the award of the
QM system certificates, the EC examination certificates must be
submitted for the certification process.
(d) Test mark licenses are issued only if, together with the typeexamination, an initial factory inspection has been carried out and thefindings of the latter indicate a product quality identical to the typesubmitted. An additional condition for the latter is the carrying out of
periodical follow-up factory inspections by TRNA.
(ii)

4.3. Customer rights arising from certifications(a) The certificate holder is entitled to attach test marks approvedby TRNA or its Affiliates to its products, to use the same in productmanuals or descriptions in printed form or similar items regarding
the products, and to refer to the granting of the test mark license inadvertising campaigns. The certificate holder is entitled to so use
the test mark solely for the duration of the test mark license. The
Customer shall cease using the test mark upon the expiration of thecorresponding certificate or if the certificate is declared invalid. For
the creation of printed manuals or descriptions, reproducible
masters of the test marks are available and can be obtained free ofcharge, together with a printing license.
(b) The test mark license applies to the complete ready-to-use
product. In special cases the CB may permit the certificate holder todismantle the products labeled with the test mark for shipment, tothe extent normally required for the incorporation in an installation.
Should products of identical design, for which a test mark license
exists, be placed on the market under another trademark or tradename and, in certain cases, also with a new model designation, a

Number:Revision:
Effective date:

MS-0020062
7
Nov 20, 2023

secondary license or an extension of the license (additional license
certificates) may be issued by the CB upon request.
(c) The certificate holder may distribute test reports and similar
documents only in their entirety and showing the date of issue.
However, such distribution, publication or copying requires the priorwritten consent of the TRNA, it Affiliates or CB.
(d) Only the certificate holder has the right to use the mark ofconformity. The transfer of this right to any other party is not
permitted.
4.4. Customer obligations arising from certifications
During the term of validity of the test mark licenses and/or thecertificates for the QM system, the Customer is obligated asfollows:(a) to monitor the manufacture of the certified products
continuously for compliance with the approved types.
(b) to assure that production facilities can be inspected at regularintervals by TRNA within the framework of the test mark licenses
issued to the Customer.
(c) to assure that surveillance audits can be conducted annually
by TRNA with respect to the certified QM Systems.
(d) to pursue product development and production in strict
compliance with the approved QM system.
(e) to take note of the findings of the recurrent production controls
and of surveillance audits conducted by TRNA.
(f) to notify the CB beforehand of any modifications Customer
intends to apply to the product, either through further development
or through the replacement of components, and to obtain theapproval of the CB. Continued licensing depends on the results ofan additional test that may have to be carried out.
(g) to notify the CB of any changes in the QM system.
(h) to record and file all complaints received from any source
regarding the product. At the request of the CB, the Customer shallmake such reports available and provide information on themeasures taken for remediation.
(i) to notify the CB promptly of any intended relocation of theinspected manufacturing premises or if a change of control orownership of the Customer is intended.
(j) to accept the requirements laid down in Section 7 of the
Product Safety Act concerning production control.
(k) to reach a contractual agreement with the manufacturer,
provided the Customer as holder of the certificate is not the
manufacturer of the product, with respect to fulfillment of all
requirements essential for the manufacture of the product including
permitting all required inspections.
(l) to rectify immediately any safety defects which appear in products that bear, on the basis of a certified type examination, a CE
marking or a test mark of TRNA and to take suitable measures forminimizing damage in the market. The Customer shall immediately
cease the sales and delivery of defective products and notify TRNA
and the CB.
(m) to permit witness audits by the CB on the Customer’s
manufacturing premises and those of the Customer’s subcontractors, if any. The witness audit may include observers from theAccreditation Bodies. The Customer shall be responsible that its
subcontractor are under such obligation and adhere to it.
(n) to permit the applicable accreditation body and relevant
regulatory authorities to examine the reports and any otherinformation used by TRNA in making a conformity or certification
decision. Such examination may be conducted at either the client’s
or TRNA’s premises.
(o) to determine new type designations for modified products
which shall be certified in case the new product is based on a
product certified earlier.
(p) to accept that TRNA is, by virtue of reporting obligations
imposed by law or by regulation, entitled to pass on information
about the certification which has come into its possession. At therequest of the CB, information, documentation, etc. concerning bothPage 3 of 5

TUV Rheinland of North America, Inc.
Testing And Certification Regulations
the contract with the Customer and the subject of the contract may
be passed on to the CB. This includes, in particular, information
about the performance of audits, the granting, withdrawal oflicenses, attestations, certificates, etc., and incidents that occur andrisks indirectly or directly connected with the tested products and/or
QM Systems. TRNA reserves the right to charge Customer costs
incurred in connection with the identification and clarification of such
incidents.
4.5. Expiration or declaration of invalidity of a certificate(a) A certificate expires:(i) at the end of the term of validity stated on the certificate;(ii) if the certificate holder cancels the certificate and gives the
CB written notice thereof;(iii) if the holder of a certificate cancel the Service Agreement
and/or waives individual test mark licenses and so informs
the CB in writing thereof;(iv) if the CB terminates the certificate by giving no less than six(6) months notice thereof, by reason of changes in thecertification regulations and/or in the basis for testing or in
the use of the product;(v) if the holder of a QM certificate cancels the certificate andgives the CB written notice at least six (6) months prior to
the expiration of the term of validity stated in the certificate,in which case the certificate expires at the end of its periodof validity;(vi) if the Service Agreement TRNA is terminated by one of thecontracting parties;(vii) if the certificate holder becomes insolvent or a petition of
bankruptcy filed against him is dismissed for lack of assets;or(b) A certificate may be terminated or declared invalid by the CBif:(i) in the light of facts which could not be recognized beyond
doubt at the time of the test, the continued use of thecertificate and a CE marking resulting from the latter, or atest mark, are not justified in terms of their informative valueon the market.
(ii) defects in the product which were not recognizable or notdetectable at the time of the test come to light later and are
not rectified promptly by the manufacturer,(iii) a conformity certificate or a test mark is used in advertisingin a misleading or otherwise impermissible manner;(iv) checking of the products provided with a test mark of TRNA
or with a CE marking, using TRNA’s logo and/or theregistration number of TRNA, reveals serious defects;(v) a product provided with the CE marking, using TRNA's logo
and/or the registration number of TRNA or a test mark of
TRNA, does not correspond to the approved type;(vi) defects noted during the regular inspection pursuant to
Section 5 are not corrected by the Customer within areasonable period, as determined by TRNA;(vii) the certificate holder refuses or in any manner impedes theinspection of the manufacturing and test facilities or of thestore by the representatives of TRNA, or impedes the
sampling of products for testing, and does not within four (4)weeks see to the proper carrying out of the manufacturing
checks despite a written request by TRNA;(viii) the manufacturer does not permit, or prevents, the agreed
inspections of his QM system by TRNA, or(ix) fees due are not paid by the certificate holder within the
stipulated period following a reminder. If the fees do notrefer to a particular certificate, the CB shall determine which
certificate is covered by the measure.
(c) The CB may publish declarations of invalidity at its discretion.
The certificate holder automatically forfeits the right to continue tolabel the products listed in the certificate with test marks of TRNA,
if the certificate has expired by notice of termination on a particular

Number:Revision:
Effective date:

MS-0020062
7
Nov 20, 2023

date or been declared invalid at short notice. Upon request by the
Certification Body, the former certificate holder returns the invalid
original certificate to the Certification Body. The CB is not liable fordisadvantages or damages which accrue to the Customer as theresult of notice of termination or declaration of invalidity of acertificate or if a certificate is not granted.
(d) The CB is entitled to inform the supervisory authorities, theaccreditation agencies and the “notified bodies” and licensing
authorities of the declaration of invalidity.
4.6. License Fees
An annual license fee is payable for the permission to use the test
marks of TRNA, approved QM Systems and EC certificates of conformity. The license fee includes periodic updates, as necessary,
regarding amendments to test standards and regulations affecting
the Customer’s certified product or QM system. The license fee isdependent on the type of certificate and will be charged annually atthe beginning of the calendar year.

5. Periodical inspections and follow-up services
5.1. Follow-up services(a) In order to ensure and maintain consistent product quality of
the certified products, TRNA will carry out regular inspections of the
manufacturing facilities. An annual inspection is assumed as aminimum.
(b) If non-conformities come to the attention of the CB throughinitial factory inspections, product specific information from third
parties or through other channels, the CB may shorten theinspection intervals. In special cases, the CB may order a countercheck to be carried out prior to the initial shipment of the products.
(c) In addition, TRNA at any time without advance warning may
inspect the products, production premises and stores (in the caseof foreign certificate holders the stores of the importers or of agentsand branch establishments). The provider is entitled to remove, freeof charge, for monitoring purposes, such products for which a
certificate has been granted and to carry out test at the production
facility and in stores.
(d) By way of exception, tests may also be performed on a test
sample representative of series production in order to inspectconsistent quality of production. TRNA may commission other independent and expert agencies to carry out follow-up inspections in
its name.
5.2. Surveillance of QM systems
To maintain the validity of certificates issued for QM Systems,
Customers shall have surveillance audits conducted annually. Suchaudits shall focus on random checks of the effectiveness of the QM
system within the scope of the application specified. A certificate fora QM system is valid for a period of five years. It may be extended
only after a thorough repeat audit has been performed.
5.3. Costs of follow-up inspections
The costs of follow-up inspections and QM system audits will be
invoiced to the certificate holder as per TRNA Price List in effect atsuch time.

6. Checking of products already on the market
6.1. For counter-checking, the CB at any time may take from themarket products that are labeled with a test mark of TRNA or with a
CE marking using the registration number of TRNA.
6.2. If deviations with respect to the approved type or defects arenoted during such checks, the certificate holder will receive a written
report and shall bear the costs of the counter-checking measures.

Page 4 of 5

TUV Rheinland of North America, Inc.
Testing And Certification Regulations
7. Infringement of the testing and certification
regulations
7.1. In addition to the declaration of invalidity of the certificate
hereunder, in the event of infringements by the certificate holder ofthese regulations, the CB shall be entitled to demand liquidated
damages of up to US$25,000.00 for each infringement by thecertificate holder.
7.2. This applies, inter alia :(a) in cases of unlawful or unauthorized use of test marks of
TRNA, if, for example, a certificate does not exist or has not been
granted, or if a test mark of TRNA is used although the certificate
has been declared invalid by the CB.
(b) if the Customer uses the test marks or conformity certificatesof TRNA in advertising in a manner not permitted.
(c) If the Customer does not comply with the requirements ofSection 4.4, the CB can take suitable measures of its own, including,but not limited to informing users and consumers in order tominimize loss in the market or notifying the relevant supervisory
authorities, accreditation bodies and “notified bodies”.
7.3. In addition, the CB reserves the right to terminate theService Agreement with immediate effect and to declare further
existing certificates for the Customer invalid if TRNA, in its sole
discretion, ceases to have confidence in the Customer’s faithfulcompliance with the contract and in the Customer’s reliability,
because of its infringement of the Testing and Certification
Regulations.
7.4. TRNA reserves the right to claim compensation from theCustomer for services rendered and expenses incurred by TRNA
because of the infringement of the Testing and Certification
Regulations by the Customer. This includes but is not limited tocosts of tests required to compare certified products with products
taken from the market and any and all investigations necessary inconnection thereto and other measures TRNA deems necessary,such as factory inspections, checking of shipments or Customer’s
inventory.

Number:Revision:
Effective date:

MS-0020062
7
Nov 20, 2023

10. Effective date and amendment
The Testing and Certification Regulations are in force as of theeffective date referenced in the header of this document. If a newversion is created, this current version shall cease to be valid with atransitional period of six (6) months for the new version.
Amendments to these regulations will be drawn to the attention ofCustomers and certificate holders.

8. Complaint procedure
8.1. If a Customer or certificate holder (“Complainant”) is notsatisfied with the service or other deliverables provided during theinspection, test, and the certification procedure, other than an
appeal set forth in Section 9 below, the Complainant has theoption to file a complaint with TRNA. TRNA shall work with theComplainant to resolve the complaint, keep the Complainant
apprised of the complaint’s progress, and provide theComplainant with detailed reasons for final decision.
8.2. Where allowed, the complainant may approach the Accrediting
Body of the CB for final resolution.
8.3. The Complainant shall have no other remedies and no otherrights to pursue this matter. The Complainant hereby irrevocably
waives any right to a judicial proceeding regarding any decision.

9. Appeal procedure
9.1. If a Customer or certificate holder (“Appellant) is not satisfied
with the decisions made during the inspection, test, and thecertification procedure, other than an appeal, the Appellant has
the option to file an appeal with TRNA. TRNA shall work with theAppellant to resolve the appeal, keep the Appellant apprised of
the appeal’s progress, and provide the Appellant with detailed
reasons for final decision.
9.2. At any time the Appellant may formally present its case.
9.3. Where allowed, the Appellant may approach the Accrediting
Body of the CB for final resolution.
9.4. The Appellant shall have no other remedies and no otherrights to pursue this matter. The Appellant hereby irrevocably
waives any right to a judicial proceeding regarding any decision.
Page 5 of 5