TURKISH AIRLINES
GENERAL CONDITIONS OF CARRIAGEARTICLE 1
DEFINITIONS“AGREED STOPPING POINTS”: Those places, excluding the points of departure and arrival, set forth in
the ticket or shown in the Carrier's timetables as scheduled stopping places on the Passenger's route.
“AUTHORIZED AGENT”: A sales agent who has been appointed by the Carrier to represent the Carrierin the sale of air Passenger transportation services of the Carrier and, when authorized, this includes
the services of other air Carriers.
“BAGGAGE”: The clothes and personal effects belonging to a Passenger which are necessary for theirtrip. Unless otherwise specified, it includes both checked and Unchecked Baggage belonging to the
Passenger.
“BAGGAGE COUPON”: The portion of the ticket which relates to the carriage of the Passenger's
Checked Baggage.
“BAGGAGE IDENTIFICATION TAG”: A document issued by the Carrier for the identification of Checked
Baggage.
“CARRIER”: Includes every Carrier issuing a ticket and each Carrier which carries or undertakes tocarry the Passenger and/or their Baggage.
“CARRIER'S REGULATIONS”: Rules (other than these conditions) published by the Carrier and in effecton the date of ticket issue, governing carriage of Passengers and/or Baggage, including any applicabletariffs in force.
"CHECKED BAGGAGE" is carried in the compartment and is under the responsibility of the Carrier.
"UNCHECKED BAGGAGE" is the passenger's responsibility and is free of charge hand baggage kept onboard in the passenger cabin.
“CODESHARE FLIGHT”: A flight which may be operated by a Carrier other than whose identifying
Carrier code is shown on Flight Tickets and operated by one or more Carriers in agreement with the
Carrier, and which is sold as if operated by the Carrier, using the Carrier's own flight codes andnumbers. It should be noted that if a flight operated by one of the Carrier's codeshare partners is
selected, then this operator's own contractual conditions may differ to these General Conditions ofCarriage, particularly with regards to the provisions set out in Article 2.4 of these Conditions ofCarriage.
“CONJUNCTION TICKET”: A Ticket issued to a Passenger in conjunction with another Ticket, which
together constitute a single contract of carriage.
“CONVENTION”: Whichever of the following is applicable to the contract of Carriage:

1 / 23- The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed
in Warsaw, October 12, 1929 (hereinafter referred to as the “Warsaw Convention”)- The Warsaw Convention as amended at The Hague on September 28, 1955
- The Warsaw Convention as amended at The Hague in 1955 and by Additional Protocol No. 3 ofMontreal, 1975
- The Warsaw Convention as amended at The Hague in 1975 and by Additional Protocol No. 4 ofMontreal, 1975
- The Convention for the Unification of Certain Rules Relating to International Carriage by Air, dated
May 28, 1999 (hereinafter referred to as the Montreal Convention)“DAMAGES”: Death or bodily injury suffered by the Passenger as a result of an accident on theaircraft, or during any takeoff or landing procedure; loss, partial or complete destruction or any otherdamage caused to Baggage while in carriage or under the care of the Carrier; damages resulting fromthe delay of the Passenger or Baggage.
“DAYS”: The seven days of the week, including public holidays. For purposes of notification, the day
upon which a notice is dispatched shall not be counted. For purposes of determining duration ofvalidity, the day upon which a Ticket is issued or flight was operated shall not be counted.
“ELECTRONIC TICKET”: A travel plan/document, Electronic Coupons and a boarding pass, if
appropriate, issued by or on behalf of the Carrier.
“ELECTRONIC COUPON”: An electronic Flight Coupon (or other valuable document) found on the
Carrier's database.
“FORCE MAJEURE”: Unexpected conditions outside the control of the Carrier which result in
unpreventable consequences despite all reasonable measures having been taken.
“FLIGHT COUPON”: The section of a Ticket issued in accordance with the Carrier's Regulations whichbears the notation “Valid for carriage” and indicates the particular points between which the
Passenger is entitled to be carried. The coupon will be in the form of a printed document or anelectronic record in the Carrier's database indicating that the Passenger is to fly on a particular flight.
“ITINERARY RECEIPT”: A document containing the Passenger's name, flight details and any relevant
notifications, issued by the Carrier or one of its Authorized Agents in accordance with the Carrier's
Regulations, which is sent via email, fax, or any other means permitted by the Carrier's Regulations,and which must be retained by the Passenger for the duration of the flight and presented uponrequest.
“MILES&SMILES FREQUENT FLYER PROGRAM AND AWARDS”: The frequent flyer program run by the
Carrier (to which it is the owner of all rights) and Award Tickets, Companion Tickets, Upgrades, andany other benefits issued by the Carrier under the rules of the program.
“MINIMUM CHECK-IN PERIOD”: The minimum period required for a Passenger to complete check-in
procedures and be issued with a Boarding Pass.

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“PASSENGER”: Any person, except members of the crew, carried or to be carried on an aircraft withthe consent of Carrier, documented by a ticket issued by the Carrier.
“PASSENGER COUPON or PASSENGER RECEIPT”: The portion of the ticket issued by or on behalf ofCarrier, which is so marked and which ultimately is to be retained by the Passenger.
“SDR”: Special Drawing Right, the composite unit of currency that is a basket of currencies comprising
the euro, Japanese yen, British pound sterling, and US dollar and which is used as the official unit ofexchange of the International Monetary Fund.

“SHY-PASSENGER RIGHTS”: “Regulations on the Rights of Airline Passengers,” issued by the
Directorate General of Civil Aviation.
“STOPPING POINT”: An intended break in a journey between a Passenger's departure point and finaldestination, which has been previously agreed to by the Carrier.
“STOPOVER”: Pursuant to the Carrier's Regulations and government regulations, breaks in the journey
lasting 24 hours or more which the Passenger is able to schedule at points between the point of
departure and their final arrival destination.
“TARIFFS”: Fees in addition to the cost of a flight which conform to application rules, which have been
approved by an institution.
“TICKET”: A Passenger Ticket and Baggage Check document or Electronic Ticket issued by the Carrieror one of the Carrier's Authorized Agents which contains the Conditions of Carriage, warnings, andthe Flight and Passenger Coupons.
“UNCHECKED BAGGAGE”: Any Baggage belonging to a Passenger other than Checked Baggage.

ARTICLE 2SCOPE 2. 1 GENERAL
2.1.1 Except as stipulated in subparagraphs 2.2-2.5 of this article, these Conditions of Carriage apply
to all carriage by air of Passengers and Baggage, performed by the Carrier in exchange for a fee.
2.1.2 These conditions also apply to free and reduced-fare carriage, except to the extent that the
Carrier has stipulated otherwise in its Regulations or in the relevant contracts, passes, or Tickets.
2.2 CARRIAGE TO/FROM CANADA AND THE UNITED STATES
2.2.1 CARRIAGE TO/FROM CANADA: These conditions apply to carriage between points in Canada or
between a point in Canada and any place outside thereof, only to the extent they are incorporated intariffs in force in Canada.
2.2.2 CARRIAGE TO/FROM THE UNITED STATES: These conditions do not apply to air transportation as
defined in the US Federal Aviation Act of 1958.
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2.3 PRIVATE PASSENGER AIRCRAFT CHARTER (CHARTERS)
If carriage is provided within the scope of a Private Passenger Aircraft Charter (“Charter”) agreement,
the conditions in the Private Passenger Aircraft Charter agreement shall take precedence over theprovisions of these Conditions of Carriage. In case of carriage of Baggage, unless otherwise stated by
the Private Passenger Aircraft Charter agreement, the general conditions of Baggage carriage appliedon scheduled flights shall apply.
2.4 CODESHARE FLIGHTS
In case a flight being operated by one of the Carrier's codeshare partners is chosen, the flight may be
operated by a Carrier other than the Carrier which issued the ticket. If the flight is operated byanother Carrier, the conditions related to the operation of that flight will be applied on the basis ofthat Carrier's service conditions, and if any differences arise between operating Carrier's service
conditions and these Conditions of Carriage, the operating Carrier's service conditions will takeprecedence. All operating Carrier's service conditions can be found on the “Codeshare Agreements”
page, or the related operating Carrier's own website. In particular, aspects of service provision suchas minimum check-in period, unaccompanied minors, Passengers requiring medical assistance,
pregnant Passengers, boarding the flight, carriage of animals, refusal of admission onboard, provisionof oxygen tanks onboard, irregular operations, denied boarding compensation, Baggage collection,
free Baggage allowance, and limits of liability in relation to lost Baggage should be carefully examined
and must be adhered to.
In cases where a reservation includes flights that are operated by one or more Carriers, the operating
Carrier will be announced at the time of reservation. If the operating Carrier is unknown at the time
the reservation is made, or if a change occurs after the reservation is being made, the operating
Carrier will be announced to the Passenger at the latest of when the operating Carrier is confirmed.
Regarding reservations made through channels which are not under direct control of the Carrier (e.g.
travel agencies and websites other than the Carrier's own website), the travel agents and website
operators that executed the agreement with the Passenger are liable under Articles 2.3. and 11 ofRegulation (EC) no. 2111/2005 to inform the Passengers of the identity of the operating Carrier, andof any change in operating Carrier. The Passenger shall provide the correct contact details at the timeof reservation for making such notifications possible.
2.5 OVERRIDING LAW
In case any provision contained or referred to herein is contrary to anything contained in theapplicable convention, and any applicable laws, government regulations, orders, or requirements thatcannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any
provision shall not affect the validity of any other provision.
2.6 PRECEDENCE OF CONDITIONS OF CARRIAGE OVER CARRIER REGULATIONS
Except stipulated otherwise herein, in the event of inconsistency between these Conditions and the
Carrier's Regulations, these Conditions shall prevail, except where tariffs in force in the United States
or Canada apply, in which case those tariffs shall prevail.

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2.7 TURKEY'S DOMESTIC CARRIAGE RULES
As an exception to the provisions of Article 2.6, exclusively for domestic flights within Turkey, theconditions of domestic carriage specified on the Passenger Ticket or stipulated in the Carrier's
Regulations shall prevail over the Conditions of Carriage herein. The Conditions of Carriage hereinshall also apply to domestic flights in Turkey unless contrary to the conditions and regulations relating
to this domestic carriage.

ARTICLE 3
TICKETS
3.1 TICKET AS EVIDENCE OF CONTRACT
3.1.1 A Ticket constitutes evidence of the contract of carriage between the Carrier and the Passenger
named on the ticket. The conditions of contract on the ticket are a summary of some of theprovisions of these Conditions of Carriage.
3.1.2 PRESENTATION OF TICKET: A person shall not be entitled to be carried on a flight unless that
person presents a valid ticket duly issued in accordance with the Carrier's Regulations, and whichcontains the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger
Coupon; or in the case of electronic reservation, a valid ITINERARY RECEIPT recorded in thereservation database. Furthermore, a Passenger shall not be entitled to carriage if the Ticket
presented is torn or if it has been altered in any way other than by the Carrier or its Authorized Agent.
3.1.3 LOSS OR DAMAGE OF TICKET: In case of loss of or Damage to a Ticket, or part thereof, or nonpresentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the issuing
Carrier may, at the Passenger's request and subject to the Carrier's Regulations, replace said Ticket orpart thereof by issuing a new Ticket on receipt of evidence satisfactory to the Carrier that a Ticket
valid for the flights in question was duly issued originally.
3.1.4 NON-TRANSFERABILITY OF TICKET: A Ticket is not transferable. If a Ticket is presented bysomeone other than the person entitled to be carried thereunder or for a refund in connection
therewith, the Carrier shall not be liable to the person named on the Ticket, if, in good faith, it
provides carriage or issues a refund to the person presenting the Ticket.
3.1.5 NON-REFUNDABLE TICKETS: This may include restrictions on various reservation alterations andnon-refundability of discounted tickets. The refund and change rules which apply to these tickets canbe found in the Ticket's fare regulations.
3.2 PERIOD OF VALIDITY
A Ticket is valid for carriage for one year from the date of commencement of travel or if no portion of
the Ticket is used, from the date of issue thereof, except as otherwise stated on the ticket, in these
Conditions of Carriage, or in the Carrier's Regulations.
3.2.1. EXTENSION OF VALIDITY
5 / 233.2.1.1 If a Passenger is prevented from traveling within the period of validity of the Ticket because
the Carrier:
3.2.1.1 ( a ) Cancels the flight on which the Passenger holds a reservation; or3.2.1.1 ( b ) Omits a scheduled stop, being the Passenger's place of departure, place of destination, ora Stopover; or
3.2.1.1 ( c ) Fails to operate a scheduled flight; or
3.2.1.1 ( d ) Causes the Passenger to miss a connection; or3.2.1.1 ( e ) Substitutes a different class of service; or
3.2.1.1 ( f ) Is unable to provide a previously confirmed space; the validity of such Passenger's Ticket
will be extended until the Carrier's first flight on which space is available in the class of service forwhich the fare has been paid.
3.2.1.2 When a Passenger holding a Ticket is prevented from traveling within the period of validity of
the Ticket because at the time said Passenger requested reservations the Carrier was unable toprovide space on the flight, the validity of such Passenger's ticket will be extended in accordance with
the Carrier's Regulations.
3.2.1.3 When a Passenger, after having commenced his or her journey, is prevented from travelingwithin the period of validity of the ticket by reason of illness, the Carrier will extend (provided suchextension is not precluded by the Carrier's Regulations applicable to the fare paid by the Passenger)
the period of validity of said Passenger's Ticket until the date when the Passenger becomes fit totravel, supported by a medical certificate, or until the Carrier's first flight after such date from thepoint where journey is resumed on which space is available in the class of service for which the farehas been paid. When the Flight Coupons remaining in the ticket involve one or more Stopovers, thevalidity of such ticket, subject to the Carrier's Regulations, will be extended for not more than threemonths from the date shown on such certificate. In such circumstances, the Carrier will also extend
the period of validity of tickets of other members of the Passenger's immediate family accompanying
said incapacitated Passenger.
3.2.1.4 In the event of death of a Passenger en route, the Tickets of the persons accompanying thePassenger may be modified by waiving the minimum stay or extending the validity. In the event of adeath in the immediate family of a Passenger who has commenced travel, the validity of the
Passenger's Tickets and those of his or her immediate family accompanying the Passenger may also
be modified. Any such modification shall be made upon receipt of a proper death certificate and any
such extension of validity shall be for a period of no longer than 45 days from the date of death.
3.3 FLIGHT COUPON SEQUENCE
3.3.1 The Carrier will honor Flight Coupons only in sequence from the point of departure as shown on
the ticket.
3.3.2 The ticket is valid only for the transportation as shown on the coupons, from the place of
departure via any agreed stoping places to the final destination. Flight/baggage coupons shall behonoured only in sequence. The ticket will not be honoured and will lose its validity if all the coupons
are not used in the sequence provided.
6 / 233.3.3. Each Flight Coupon will be accepted for carriage in the class of service specified therein on thedate and flight for which carriage has been reserved. When Flight Coupons are issued without areservation being specified thereon, space will be reserved upon application subject to the conditionsof the relevant fare and the availability of space on the flight applied for being met.
3.4 NAME AND ADDRESS OF CARRIER
The Carrier's title (name) may be abbreviated on the Ticket. The Carrier's address shall be deemed tobe the airport of departure shown opposite the first abbreviation of the Carrier's name in the“Carrier” box on the ticket.

ARTICLE 4
STOPOVER POINTS
Stopovers may be permitted at Agreed Stopping Point subject to government requirements and the
Carrier's Regulations.

ARTICLE 5
FARES AND CHARGES
5.1 GENERAL
Fares apply only for carriage from the airport at the point of origin to the airport at the point ofdestination. Fares do not include ground transport service between airports and town terminals,
unless provided by the Carrier without additional charge.
5.2 APPLICABLE FARES
Applicable fares are those published by or on behalf of the Carrier, or, if not so published, announced
in accordance with the Carrier's Regulations. The applicable fare is the fare for the flight or flights ineffect on the date of commencement of the carriage covered by the first Flight Coupon on the Ticket.
When the amount collected is not equal to the applicable fare, the difference shall be paid by the
Passenger, or, as the case may be, refunded by the Carrier, in accordance with the Carrier's
Regulations.
5.3 ROUTES
Unless otherwise stipulated in the Carrier's Regulations, fares apply only to routes published inconnection therewith. If there is more than one route on the same fare, the Passenger may specify
the route prior to the Ticket being issued. If no route is specified, the Carrier may determine theroute.
5.4 TAXES AND CHARGES
Any tax or charge imposed by the government or other authority, or by the operator of an airport,with respect to a Passenger, or the use by a Passenger of any services or facilities, will be in addition

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to the published fares and charges and shall be payable by the Passenger, except if otherwise
indicated in the Carrier's Regulations.
5.5 CURRENCY
Fares and charges are payable in any currency accepted by the Carrier. When payment is made in acurrency other than in which the fare is published, such payment will be made at the rate ofexchange established in accordance with the Carrier's Regulations.

ARTICLE 6
RESERVATIONS
6.1 RESERVATION REQUIREMENTS
6.1.1 Reservations are not confirmed until recorded as “accepted” by the Carrier or its Authorized
Agent.
6.1.2 As stipulated in the Carrier's Regulations, certain fares may have conditions which limit or
exclude the Passenger's right to change or cancel reservations.
6.2 TICKETING TIME LIMITS
If the Passenger does not make payment for the Ticket within the Ticketing Period (or does notcomplete a ticket purchase using credit with the Carrier), the Carrier may cancel the reservation.
6.3 PERSONAL DATAThe Passenger recognizes that personal data has been given to the Carrier for the purpose of making
a reservation for carriage and for obtaining ancillary services, facilitating immigration and entry
requirements, and making available such data to government agencies. For these purposes, thePassenger authorizes the Carrier to retain such data and to transmit it to its own offices, other
Carriers, or the providers of such services, in whatever country they may be located.
6.4 SEATINGThe Carrier does not guarantee to provide any particular seat on the aircraft and the Passenger
agrees to accept any seat that may be allotted on the flight in the class of service for which the ticket
has been issued. The Carrier reserves the right to change the seat of a Passenger before or during theflight for safety or operational reasons.
6.5 NON-USE OF RESERVED SPACE
A service charge, in accordance with the Carrier's Regulations, may be payable by a Passenger who
fails to use space for which a reservation has been made.

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6.6 CONFIRMATION OF RESERVATION
Onward or return reservations may be subject to the requirement to confirm the reservation inaccordance with and within time limits specified in the Carrier's Regulations. Failure to comply withany such requirement may result in cancellation of any onward or return reservations.
6.7 CANCELLATION OF ONWARD RESERVATIONS MADE BY THE CARRIER
If a Passenger does not use a reservation and fails to advise the Carrier, the Carrier may cancel orrequest the cancellation of any onward or return reservations.

ARTICLE 7CHECK-IN
The Passenger shall arrive at the Carrier's check-in location and boarding gate sufficiently in advanceof the flight departure time to allow completion of any governmental formalities and check-in
procedures, and, in any event, must have arrived at check-in counters, completed check-in, andobtained their boarding pass within the minimum check-in period indicated by the Carrier. If the
Passenger fails to arrive at the check-in counter, complete check-in, and obtain their boarding passwithin the minimum check-in period or arrives without the proper documentation or is not ready to
travel, the Carrier may cancel the space reserved for the Passenger and will not delay the flight. The
Carrier is not liable to the Passenger for loss or expense due to the Passenger's failure to comply withthe provisions of this article.

ARTICLE 8
REFUSAL AND LIMITATION OF CARRIAGE
8.1 RIGHT TO REFUSE CARRIAGEAt their discretion, the Carrier has the right to refuse a Passenger entry onto the aircraft, if the
Passenger has previously violated articles 8 or 12 on a previous flight or if an unexpected circumstancehas arisen which may warrant refusal of entry onto the aircraft. In such case, the Carrier will not sell a
Ticket to said Passenger. If, contrary to the decision to prohibit their travel, the Passenger somehow
purchases a ticket and is permitted to board the aircraft, as long as the Ticket is valid and was issued inaccordance with the Carrier's Regulations, said Passenger will only be refunded the cost of the Ticket.
The Passenger will not be entitled to any other compensation.
In addition to this, the Carrier may refuse carriage of any Passenger or Passenger's Baggage forreasons of safety or if, in the exercise of its reasonable discretion, the Carrier determines that:
8.1.1 Such action is necessary in order to comply with any applicable laws, regulations, or orders ofany state or country to be flown from, into, or over; or
8.1.2 The conduct, age, mental or physical state of the Passenger, or the effect of alcohol or drugs on
the Passenger is such that:
8.1.2.1 The Passenger will require special assistance from the Carrier; or
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8.1.2.2 The Passenger will cause discomfort to themselves, make himself or herself objectionable toother Passengers, or disrupt the flight cabin; or8.1.2.3 Flying will involve any hazard or risk to the Passenger or to other persons or property; or
8.1.2.4 The Passenger abuses, threatens, or directs profanities at flight crew or ground staff whileboarding or before boarding the aircraft, or in the cabin before takeoff; or8.1.2.5 The Passenger contravenes the provisions of article 12 or ignores the instructions of the flightcrew.
8.1.3 Such action is necessary because the Passenger has failed to observe the instructions of the
Carrier, has failed to observe the instructions of the Carrier on a previous flight, or if a situation orother reason leads to the belief that they are likely to fail to observe the instructions of the Carrier;or
8.1.4 The Passenger has refused to submit to a security check; or
8.1.5 The applicable fare or any charges or taxes payable have not been paid, or credit arrangements
agreed between the Carrier and the Passenger (or the person paying for the Ticket) have not been
complied with; or
8.1.6.1 The Passenger does not appear to have proper documentation; or8.1.6.2 The Passenger may seek to enter a country through which they are in transit; or
8.1.6.3 The Passenger may destroy their documentation during flight; or
8.1.6.4 The Passenger will not surrender travel documents to be held by the flight crew (in exchange
for a receipt) when so requested by the Carrier.
8.1.7 The Ticket presented by the Passenger:
8.1.7.1 Has been acquired unlawfully or has been purchased from an entity other than the issuing
Carrier or its Authorized Agent; or
8.1.7.2 Has been reported as being lost or stolen; or8.1.7.3 Is a counterfeit Ticket; or
8.1.7.4 Any Flight Coupon has been altered by someone other than the Carrier or its Authorized
Agent, or has been damaged (the Carrier reserves the right to retain such Ticket).
8.1.8 The person presenting the Ticket cannot prove that they are the person named in the 'Name ofPassenger' box (the Carrier reserves the right to retain such Ticket); or
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8.1.9 The award Ticket presented by the Passenger has been issued in contravention of Miles&Smiles
program rules.
8.2 LIMITATION ON CARRIAGE
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, or
persons with illness may be subject to prior arrangements with the Carrier, in accordance with the
Carrier's Regulations.
While carrying such Passenger, any deterioration in the sanitary condition of said Passenger shall not
be the liability of the Carrier.

ARTICLE 9BAGGAGE
9.1 ITEMS UNACCEPTABLE AS BAGGAGE
9.1.1 The Passenger Baggage shall not include the following:
9.1.1.1 Items which do not constitute Baggage as defined in Article 1.1.;
9.1.1.2 Items which are likely to endanger the aircraft, or persons or property on board the aircraft,such as those specified in the International Civil Aviation Organization (ICAO) Technical Instruction for
the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA)
Dangerous Goods Regulations, and in the Carrier's Regulations (further information is available fromthe Carrier upon request);
9.1.1.3 Items which carriage of is prohibited by applicable laws, regulations, or orders of any state to
be flown from, to, or over;9.1.1.4 Items which, in the opinion of the Carrier, are unsuitable for carriage by reason of theirweight, size, or nature, such as fragile or perishable items;
9.1.1.5 Live animals, except under conditions as stipulated in Article 9.10,
9.1.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited fromcarriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as
Checked Baggage in accordance with the Carrier's Regulations. Firearms must be unloaded with thesafety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations
as specified in 9.1.1.2.
9.1.3 The Passenger shall not include fragile or perishable items in Checked Baggage, such as
electronic equipment, money, jewelry, precious metals, silverware, negotiable papers, securities, orother valuables, business documents, passports or other identification documents, or samples.
9.1.4 Weapons such as antique firearms, swords, knives, and similar items may be accepted as
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Checked Baggage, in accordance with the Carrier's Regulations, but will not be permitted in the cabin.
9.1.5 If any items referred to in Article 9.1 are carried, whether or not they are prohibited fromcarriage as Baggage, the carriage thereof shall be subject to charges, limitations of liability, and otherprovisions of these Conditions of Carriage applicable to the carriage of Baggage.
9.2 RIGHT TO REFUSE CARRIAGE
9.2.1 The Carrier may refuse to carry as Baggage of such items described in 9.1 which are prohibitedfrom carriage as Baggage, and may refuse further carriage of any such items on discovery thereof.
9.2.2 The Carrier may refuse to carry any object as baggage due to its size, weight, quality or for
operational reasons.

9.2.3 Where advance arrangements for its carriage have not been made with the Carrier, the Carrier
may carry Baggage which is in excess of the applicable free allowance on later flights, without giving
any notice to the Carrier and without any compensation. In case of delay, the passenger will not claim
any compensation.

9.2.4 The Carrier may refuse to accept Baggage as Checked Baggage unless it is properly packed insuitcases or other suitable containers to ensure safe carriage with ordinary care in handling.
9.3 RIGHT OF SEARCH
For reasons of safety and security, the Carrier may request the Passenger to permit a search to bemade of his or her person and his or her Baggage, and the Passenger's Baggage may be searched intheir absence if the Passenger is not available, for the purpose of determining whether they are inpossession of or whether their Baggage contains any items described in 9.1.1 or any arms or
munitions which have not been presented to the Carrier in accordance with 9.1.2. If the Passenger isunwilling to comply with such request, the Carrier may refuse to carry the Passenger or Baggage.
9.4 CHECKED BAGGAGE
9.4.1 Upon delivery of Baggage to be checked to the Carrier, the Carrier shall take custody thereof
and issue a Baggage Identification Tag for each piece of Checked Baggage.
9.4.2 If Baggage has no name, initials, or other personal identification, the Passenger shall affix such
identification to the Baggage prior to acceptance.
9.4.3 Checked Baggage will be carried on the same aircraft as the Passenger unless the Carrier
decides that this is impractical, in which case the Carrier will carry the Checked Baggage on the
Carrier's next flight on which space is available.

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9.5 FREE BAGGAGE ALLOWANCE
Passengers may carry Baggage free of charge as specified and subject to the conditions andlimitations in the Carrier's Regulations. For codeshare flights, the operating Carrier's Baggage rules
shall be consulted via their website, as these rules may differ from the rules in these Conditions ofCarriage.
9.6 EXCESS BAGGAGE
The Passenger shall pay a charge for the carriage of Baggage in excess of the Free Baggage Allowanceat the rate and in the manner stipulated in the Carrier's Regulations. The Carrier may refuse to carryextra Baggage which exceeds the Free Baggage Allowance due to capacity restrictions or operational
requirements. Even if the passenger has paid excess baggage charges, the Carrier holds the right not
to carry the excess baggage exceeding the Free Baggage Allowance for operational reasons. In thiscase, the Carrier will refund the fee paid to the passenger.
9.7 EXCESS VALUE DECLARATION AND CHARGE
9.7.1 If, in accordance with the Carrier's Regulations, the Carrier offers an excess valuation facility, aPassenger may Declare a Value for Checked Baggage in excess of the applicable liability limits. If the
Passenger makes such a declaration, the Passenger shall pay any applicable charges.
9.7.2 The Carrier will refuse to accept an Excess Value Declaration on Checked Baggage when aportion of carriage is to be provided by another Carrier which does not offer the facility.
9.8 UNCHECKED BAGGAGE (HAND BAGGAGE/CABIN BAGGAGE)
9.8.1 Unchecked Baggage (hand Baggage/cabin Baggage) is Baggage carried into the cabin by the
Passenger and for which the Passenger has full responsibility. This Baggage must fit under the seat infront of the Passenger or in an overhead storage compartment in the cabin. Items determined by the
Carrier to be of excessive weight or size will not be permitted in the cabin.
9.8.2 Objects not suitable for transport in the cargo compartment (such as delicate musicalinstruments) will only be accepted for transportation in the cabin compartment if due notice has
been given in advance and permission has been granted by the Carrier. The transport of such objects
may be charged for separately.
9.9 COLLECTION AND DELIVERY OF BAGGAGE
9.9.1 The Passenger shall collect his or her Baggage as soon as it is available for collection at points of
Destination or Stopover.
9.9.2 The holder of the Baggage Coupon and Baggage Identification Tag, which is delivered to the
Passenger only at the time the Baggage is registered, is authorized to receive the Baggage. If the
Baggage Coupon has been issued and the Baggage has been identified by other procedures, failure to
submit the Baggage Identification Label will not restrict Baggage delivery.
9.9.3 If the person requesting baggage cannot show the Baggage Coupon and cannot identify the
Baggage with the Baggage Identification Label, the Transporter delivers the Baggage to the Passenger
if he can prove his right to the Baggage to the satisfaction of the Carrier; provided that such person, if
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so requested by the Carrier, shall provide the Carrier with sufficient assurance that he willcompensate the Carrier for any damage, loss or expense incurred by the Carrier.
9.9.4 Acceptance of Baggage by the bearer of the Baggage Coupon without raising complaint at thetime of delivery is evidence that the Baggage has been delivered in good condition and in accordancewith the contract of carriage.
9.10 ANIMALS
9.10.1 Animals such as dogs and cats, when properly crated and accompanied by valid health andvaccination certificates, entry permits, and other documents required by countries of entry or transit
will, with the advance agreement of the Carrier, be accepted for carriage, subject to the Carrier's
Regulations. In order for a Passenger to carry a live animal in the cabin or in the aircraft's hold, thisreservation must have been made at least six hours before the flight is scheduled to take off. If noprevious reservation has been made for the live animal, it may only be accepted on the flight pending
the approval of the authorized officer at the departure point, and depending on the related flight's
capacity.
9.10.2 If accepted as Baggage, the animal, together with its container and food carried, shall not be
included in the Free Baggage Allowance of the Passenger, but constitute excess Baggage, for which the
Passenger shall pay the applicable rate.
9.10.3 Guide dogs accompanying visually/hearing impaired Passengers, together with containers andfood, will be carried free of charge in addition to the normal Free Baggage Allowance, subject to the
Carrier's Regulations.
9.10.4 Acceptance for carriage of animals is subject to the condition that the Passenger assumes full
responsibility for said animal. The Carrier shall not be liable for injury to or loss, delay, sickness, ordeath of such animal in the event that it is refused entry into or passage through any country, state,or territory.
ARTICLE 10 SCHEDULES, CANCELLATION OF FLIGHT 10.1 SCHEDULES
The Carrier undertakes to make its best efforts to carry the Passenger and his or her Baggage withreasonable dispatch and to adhere to published schedules in effect on the date of travel.
10.2 CANCELLATIONS, CHANGES, ETC. TO SCHEDULED FLIGHTS
If, due to circumstances beyond its control, the Carrier changes aircraft type or flight route, under theauthorization and approval of the Carrier, the Carrier shall either:

10.2.1 The operating Carrier, which causes for the flight irregularities, shall be liable for the services tobe offered to the passengers.

10.2.2 The ticket transactions, which will be carried out due to any flight irregularities, shall be
performed within the framework of involuntary transactions.

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10.2.3 In accordance with the Regulation on the Rights of the Passengers Travelling By
Air(SHYPASSENGERS), in the event that the completion of the travel planned by the passenger nolonger serves for any purpose, then the ticket shall be "fully" refunded basing on the determination andthe approval of the official of the Company.

10.2.4 If the price of ticket purchase is paid via cash, electronic bank transfer, bank payment orders,bank cheques or with a signed agreement of the passenger, travel vouchers and/or other services(Miles, award ticket etc.) should be refunded within 7 days. In addition, a return flight should be
provided free of charge, at the earliest date possible, in accordance with the starting point ofpassenger’s journey.

10.2.5 The travel is provided free of charge at the passenger’s departure point, or at the nearest
station to the point of departure and the passenger’s arrival point, or at the nearest station to thepoint of arrival.

10.2.6 If the duration between the time of flight cancellation and the departure time of the newly
offered flight time exceeds 8 hours or more, accommodation is provided free of charge. Transportation
services between place of accommodation and airport is also supplied. In the circumstance that thepassenger is not able to enter a country due to border regulations, the passenger will wait in the transit
lounge or depending on the situation, stay at the airport hotel.

ARTICLE 11
REFUNDS11.1 GENERAL
Upon failure by the Carrier to provide carriage in accordance with the contract of carriage, or where a
Passenger requests a voluntary change of his or her arrangements, refund for an unused Ticket or
portion thereof shall be issued by the Carrier in accordance with this article and the Carrier's
Regulations.
11.2 PERSON TO WHOM A REFUND WILL BE ISSUED
11.2.1 Except for in the cases indicated by the provisions in this article below, the Carrier shall beentitled to issue a refund either to the person named on the Ticket, or to the person who has paid for
the Ticket upon presentation of satisfactory evidence.
11.2.2 If a Ticket has been paid for by a person other than the Passenger named on the Ticket, andthe Carrier has indicated on the Ticket that there is a restriction on refunds, the Carrier shall issue a
refund only to the person paying for the Ticket or upon that person's order.
11.2.3 Except in the case of lost Tickets, refunds will only be issued upon surrender to Carrier of the
Passenger Coupon or Passenger Receipt, and the surrender of all unused Flight Coupons.

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11.2.4 A refund issued to anyone presenting the Passenger Coupon or Passenger Receipt and allunused Flight Coupons and presenting themselves as a person to whom a refund may be issued inaccordance with 11.2.1 or 11.2.2 shall be deemed a proper refund and shall discharge the Carrier
from liability and any further claim or refund.
11.3 INVOLUNTARY REFUNDS
If the Carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop ata point at which the Passenger is ticketed to Stopover or is their destination, is unable to provide
previously confirmed space, or causes the Passenger to miss a connecting flight for which the
Passenger holds a reservation, the amount to be refunded shall be:
11.3.1 If no portion of the Ticket has been used, an amount equal to the fare paid;
11.3.2 If a portion of the Ticket has been used, the refund will be the higher of either:
11.3.2.1 The one way fare (less applicable discounts and charges) from the point of interruption to
the destination or point of next Stopover; or
11.3.2.2 The difference between the paid Ticket fare and the fare for the transportation used.
11.4. VOLUNTARY REFUNDS
If the Passenger requests a refund of their ticket for reasons other than those set out in theparagraphs of this article, the amount of the refund shall be:
11.4.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any applicable
service charges or cancellation fees;
11.4.2 If a portion of the Ticket has been used, the refund will be at an amount equal to thedifference between the fare paid and the applicable fare for travel between the points for which theticket has been used, less any applicable service charges or cancellation fees.
11.5 REFUNDS FOR LOST TICKETS
11.5.1 If a Ticket or a portion thereof is lost, a refund will be made on proof of loss satisfactory to the
Carrier and upon payment of any applicable service charge, on condition that:
11.5.1.1 The lost Ticket, or portion thereof, has not been used, previously refunded, or replaced;
11.5.1.2 The person to whom the refund is made undertakes, in such form as may be prescribed by
the Carrier, to repay to the Carrier the amount refunded in the event and to the extent that the lost
ticket or portion thereof is used by any person or that refund thereof is made to any person inpossession of the ticket.

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11.6 RIGHT TO REFUSE REFUND
11.6.1 After the validity of the Ticket expires, the Carrier may refuse to issue a refund whenapplication therefor is made later than the time stipulated in the Carrier's Regulations.
11.6.2 The Carrier may refuse to issue a refund for a Ticket which has been presented to the Carrieror to government officials of a country as evidence of intention to depart therefrom, unless the
Passenger establishes to the Carrier's satisfaction that they have permission to remain in the country
or that he or she will depart therefrom by another Carrier or another means of transport.
11.7 CURRENCY
All refunds will be subject to governmental laws, rules and regulations, or orders of the country inwhich the Ticket was originally purchased and of the country in which the refund is being issued.
Subject to the above provisions, refunds will normally be made in the currency in which the Ticket
was paid for, but may be made in another currency in accordance with the Carrier's Regulations.
11.8 THOSE AUTHORIZED TO ISSUE REFUNDS
Voluntary refunds will be issued only by the Carrier which originally issued the ticket or by its Agent, if
so authorized.

ARTICLE 12
CONDUCT ABOARD AIRCRAFT
12.1 If the Passenger conducts themselves aboard the aircraft in such a way as to endanger theaircraft or any person or property onboard, obstructs the crew in the performance of their duties,
fails to comply with any instruction of the crew, or behaves in a manner to which other Passengers
may reasonably object, the Carrier may take such measures as it deems necessary to prevent
continuation of such conduct, including restraint of the Passenger or removing them from the flight.
12.2 The Passenger must adhere to the announcements made onboard with regards to the use of
portable radios, radio-controlled toys, walkie-talkies, mobile phones, laptop computers, tablet
computers, PDAs, and CD, DVD, and MP3 players. The Passenger shall not operate any other devices
on board without the Carrier's permission, with the exception of hearing aids and heart pacemakers
which may be used.
12.3 The Passenger must remain seated with their seatbelt fastened as long as the “fasten seatbelt”
sign is lit. Passengers are obliged to comply with the instructions of cabin crew and officers in thisregard.

ARTICLE 13

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ARRANGEMENTS OFFERED BY THE CARRIER
If in the course of concluding the contract of carriage by air the Carrier also agrees to makearrangements for the provision of additional services, the Carrier shall have no liability to the
Passenger except for negligence on its part in making such arrangements.

ARTICLE 14
ADMINISTRATIVE FORMALITIES
14.1 GENERALThe Passenger shall be solely responsible for complying with all laws regulations, orders, demands,
and travel requirements of countries to be flown from, into, or over, and with the Carrier's
Regulations and instructions. The Carrier shall not be liable for any aid or information given by any
Agent or employee of the Carrier to any Passenger in connection with obtaining necessary documents
or visas or complying with such laws, regulations, orders, demands, and requirements, whether given
in writing or otherwise; or for the consequences to any Passenger resulting from their failure toobtain such documents or visas, or to comply with such laws, regulations, orders, demands,
requirements, rules, or instructions.
14.2 TRAVEL DOCUMENTS
The Passenger shall present all exit, entry, health, and other documents required by laws, regulations,orders, demands, or requirements of the countries concerned and permit the Carrier to take andretain copies thereof. The Carrier reserves the right to refuse carriage of any Passenger who has notcomplied with applicable laws, regulations, orders, demands, or requirements, or whose documents
do not appear to be in order, or who does not permit the Carrier to take and retain copies thereof.
14.3 REFUSAL OF ENTRY
The Passenger agrees to pay the applicable fare whenever the Carrier, upon government order, isrequired to return a Passenger to his or her point of origin or elsewhere, owing to the Passenger's
inadmissibility into a country, whether it is in transit or their destination. The Carrier may utilize any
funds paid to the Carrier for unused carriage, or any funds of the Passenger in the possession of
Carrier in the payment of such fare. The fare collected for carriage to the point of refusal of entry ordeportation will not be refunded by the Carrier.
14.4 RESPONSIBILITY OF PASSENGER FOR FINES, DETENTION COSTS, ETC.
If the Carrier is required to pay or deposit any fine or penalty, or is to incur any expense due to the
Passenger's failure to comply with laws, regulations, orders, demands, and travel requirements of thecountries concerned or to produce the required documents, the Passenger shall, upon demand,
reimburse the Carrier for any amount so paid or deposited and any expenditure so incurred. The
Carrier may utilize any funds paid to Carrier for unused carriage, or any funds of the Passenger in thepossession of Carrier towards such expenditure.

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14.5 CUSTOMS INSPECTION
If required, the Passenger shall attend inspection of his or her Baggage, Checked or Unchecked, bycustoms or other government officials. The Carrier is not liable to the Passenger for any loss or
Damage suffered by the Passenger through failure to comply with this requirement.
14.6 SECURITY INSPECTION
The Passenger shall submit to any security checks conducted by government or airport officials or by
the Carrier.

ARTICLE 15
SUCCESSIVE CARRIERS
Carriage to be performed by several successive Carriers under one Ticket, or under a Ticket and any
Conjunction Ticket issued in connection therewith, is regarded as a single instance of carriage.

ARTICLE 16
LIABILITY FOR DAMAGE
16.1 Carriage hereunder is subject to the rules and limitations relating to liability established by the“Convention” unless said carriage is not international carriage to which the Convention applies.
16.2 In carriage which is not international carriage to which the Convention applies:
16.2.1 To the extent that Turkish legislation is applicable, the liability of the Carrier is subject to theprovision of Turkish Civil Aviation Act no. 2920.
16.2.2 The Carrier shall be liable for Damage to a Passenger or their checked Baggage only if such
Damage has been caused by negligence on the part of the Carrier. If there has been contributory
negligence on the part of the Passenger, the Carrier's liability shall be subject to the applicable law
relating to contributory negligence.
16.2.3 Except in the case of acts or omissions carried out with intent to cause Damage or recklessly
and with knowledge that Damage would probably result:16.2.3.1 The liability of the Carrier with respect to each Passenger for death or bodily injury shall belimited to the liability sum mentioned in the Convention which applies to the flight. However, if there
is a different limit of liability under the regulation, that limit of liability shall be applied.
16.2.3.2 With respect to delays, the Carrier shall be under no liability except as stipulated in these
Conditions of Carriage.
16.3 As long as not in contravention of the above and whether or not the Convention applies:

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16.3.1 The Carrier is liable only for Damage occurring on its own flights. A Carrier issuing a Ticket orchecking Baggage on the flights of another Carrier does so only as agent for said other Carrier.
Nevertheless, with respect to Checked Baggage, the Passenger shall also have the right to take action
against the first or last Carrier;16.3.2 The Carrier is not liable for Damage to Unchecked Baggage unless such Damage is caused by
negligence on the part of the Carrier. If there has been contributory negligence on the part of the
Passenger, the Carrier's liability shall be subject to the applicable law relating to contributory
negligence;
16.3.3 The Carrier is not liable for any Damage arising from its compliance with any laws orgovernment regulations, orders, or requirements, or from failure of the Passenger to comply with thesame;
16.3.4 Except in the case of acts or omissions carried out with intent to cause Damage or recklessly
and with knowledge that Damage would probably result, the liability of the Carrier in the case of
Damage to Checked Baggage shall be limited to:a)
If the flight is subject to the rules of the Warsaw Convention as amended by The Hague
Protocol: 250 Poincare Francs per kilogram of Checked Baggage and up to 5,000 Poincare Francs per
Passenger for Unchecked Baggage (in most countries' legislation, 250 Poincare Francs equate to $20(USD) and
5,000 Poincare Francs equate to $400 (USD), or the equivalent in the local currency);b)
If the flight is subject to the Montreal Convention: SDR 1,288 per Passenger for lost or
damaged Checked Baggage.
If alternative limits of liability are present in the law, these alternative limits will apply. If the Baggage
weight is not recorded on the Baggage Coupon, it is accepted that the total weight of Checked
Baggage will not exceed the Free Baggage Allowance prescribed in the Carrier's Regulations for the
related service class. If, in accordance with provision 9.7, an Excess Value Notification has been madefor the Checked Baggage, the Carrier is liable to pay the amount to cover the value stated in the
notification.
16.3.5 The Carrier's liability shall not exceed the amount of proven Damage. The Carrier shallfurthermore not be liable for indirect or consequential Damages;
16.3.6 The Carrier is not liable for injury to a Passenger or for Damage to a Passenger's Baggage
caused by property contained in said Passenger's Baggage. Any Passenger whose property causes
injury to another person or Damage to another person's property or to the property of the Carrier
shall indemnify the Carrier for all losses and expenses incurred by the Carrier as a result thereof;
16.3.7 The Carrier is not liable for Damage to fragile or perishable items, electronic equipment,money, jewelry, precious metals, silverware, negotiable papers, securities, or other valuables,
business documents, passports and other identification documents, or samples, which are included in
the Passenger's Checked Baggage. Once the Baggage is checked and accepted by the Carrier for a
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flight to and from any destinations in the United States, limitations in this article shall not apply.
However, all of the flights will remain subject to the Carrier's limit of liability as stipulated in theapplicable laws.
16.3.8 If a Passenger is carried whose age or mental or physical condition is such as to present any
hazard or risk to himself or herself, the Carrier shall not be liable for any illness, injury, or disability,
including death, attributable to such condition or for the aggravation of such condition.
16.3.9 Any exclusion or limitation of liability of the Carrier shall apply to and be for the benefit ofagents, employees, and representatives of the Carrier and any person whose aircraft is used by the
Carrier and such person's agents, employees, and representatives. The aggregate amount recoverablefrom the Carrier and from such agents, employees, representatives, and persons shall not exceed theamount of the Carrier's limit of liability.
16.4 Unless expressly stipulated otherwise, nothing herein contained shall waive any exclusion orlimitation of liability of the Carrier under the Convention or applicable laws.
16.5 SPECIAL AGREEMENT
16.5.1. GENERALThe Carrier shall avail itself of the limitation of liability stipulated in the Convention for theUnification of Certain Rules Relating to International Transportation by Air signed in Warsaw on
October 12, 1929, by the amendment protocol signed in The Hague, and in the Montreal Convention.
However, Turkish Airlines (which is a party to the IATA InterCarrier Agreement (IIA) and/or Measures
to Implement IATA InterCarrier Agreement (MIA) in accordance with Article 22(1) of the Convention
and/or applies EEC Council Regulation 2027/97), shall not invoke the limitation of liability under
Article 20 (1) and shall not avail itself of defense under Article 20(1) of the Convention with respect tosuch portion of claim which does not exceed SDR 113,100 for carriage performed by itself and for all
international carriage to which the Warsaw Convention applies.
Turkish Airlines shall accept the liability regime stated in this article only for the carriage performedon behalf of itself or by itself, and does not impose any liability on another Carrier which performed
part of the carriage, nor incur any liability for the part of the carriage performed by another Carrier.
The liability regime of Turkish Airlines applicable to the Passenger under IIA and MIA and ECC Regulation
2027/97 is stated below. The above-mentioned instruments will form the basis for resolution of any
and all conflicts between the rules stated below, their interpretation or their application.
16.5.2 LIABILITY OF CARRIER
A.
In case the Passenger suffers death or bodily injury, the Carrier shall not avail itself of any
defense that it has taken all necessary measures to avoid the Damage or that it was impossible forthem to take such measures for Damages up to SDR 113,100.

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B.
Notwithstanding paragraph (A) above; if the Carrier proves that the Damage was caused by orcontributed to by the negligence on the part of the deceased or injured person, the Carrier will be
released from liability fully or partially in accordance with the applicable law.
C.
Against such claims, the Carrier reserves all other defense rights stated in the Convention,other than those specified above in paragraphs (A) and (B) which waives the limit of liability of the
Carrier and waives any liability defense up to SDR 113,100. The Carrier reserves its right of recourse
against any third party, including the rights of indemnity or contribution.
D.
Neither the waiver of limits nor the waiver of defense shall be applicable with respect toclaims made by public social insurance or similar bodies, however asserted. If the flight is subject tothe rules of the Warsaw Convention as amended by The Hague Protocol, such claims shall be subject
to the limit in Article 22 (1) and to the defenses under Article 20 (1) of the Convention; if the flight issubject to the Montreal Convention, such claims shall be subject to the limit in Article 21 and to thedefenses under Article 20 of the Convention. The Carrier will compensate the Passenger or his
dependents for recoverable compensatory damages in excess of payments received from any public
or social insurance or similar public bodies. (This provision is not applicable to social insurance orsimilar public bodies of the United States.)E.
Law of domicile of the Passenger is not applicable to claims made in accordance with thisprivate agreement, and the right of fifth jurisdiction is not recognized.
16.5.3 ADVANCE PAYMENTA.
No later than fifteen days after the identity of the natural person entitled to compensation has
been established, Turkish Airlines shall make advance payment to meet the immediate economic
needs of said person, proportional to the hardship suffered.
B.
Without prejudice to paragraph (A) an advance payment shall not be less than SDR 15,000 per
Passenger in the event of the death of the Passenger.
C.
An advance payment shall not constitute recognition of liability and shall be offset against any
subsequent sums paid on the basis of Carrier liability.
D.
If it is proved that the Damage was caused by or contributed to by negligence on the part ofthe injured or deceased Passenger; that the Damage was caused or contributed to by negligence on
the part of the person who received the advanced payment; or that the person who received theadvance payment was not the person entitled to compensation; the Carrier will be exonerated whollyor partly from its liability in accordance with applicable law. In such cases the advance payment shallbe returned. Advance payment shall not be returned in any other case.

ARTICLE 17
TIME LIMIT ON CLAIMS AND ACTIONS

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17.1 NOTICE OF CLAIMSNo action shall lie in the case of Damage to Checked Baggage unless the person entitled to delivery
complains to the Carrier forthwith after the discovery of the Damage, and at the latest, within sevendays from the date of receipt; and in the case of delay, unless complaint is made within twenty-one
days at the latest as of the date on which the Baggage was delivered. Every complaint must be madein writing and dispatched within the time limits above.
17.2 LIMITATION OF ACTION
Any rights to damages shall be waived if an action is not brought within two years as of the date ofarrival at the destination, or from the date on which the aircraft ought to have arrived, or from thedate on which carriage stopped.

ARTICLE 18
MODIFICATION AND WAIVER
No agent, employee, or representative of the Carrier has authority to alter, modify, or waive any
provision of these Conditions of Carriage.
REFERANCE LANGUAGE
These Conditions of Carriage are reproduced in several languages. If there is any inconsistency
between the Turkish text and a non-Turkish text, the Turkish text will apply unless applicable local law
requires otherwise.
NAME OF CARRIER: Turkish Airlines ABBREVIATION OF NAME: TK DATE OF PUBLICATION: JULY 24,
2019

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