Atlassian Accessibility VPAT: Confluence Cloud mobile(Based on VPAT® Version 2.4)

Name of product/version

Confluence Cloud mobile apps (iOS and Android)

Product description

Confluence Cloud mobile app is a collaboration tool that brings people, knowledge, and ideas together in a sharedworkspace. It allows users to create and edit pages, view team’s recent activity, easily access content recently
worked on and show approvals with likes, contribute feedback with comments, or save pages for later.

Date

May 2020

Contact information

https://support.atlassian.com/contact/ or email a11y@atlassian.com

Notes

The review was performed on the iOS app (version 2.60.0.101) and Android app (version 1.71.13 and 1.72.15) for
Confluence Cloud (mobile).
The findings do not include any other templates or pages outside the scope of testing.
The following pages or views were tested from a representative sample of different pages and states, content
types such as interactive elements, text, images etc. It also includes pages or views that are necessary to complete
a task, such as onboarding flows.
Pages in scope:•••

Login – Landing page
Login with email
Select your site
1

•
•
•
•
•
•
•
•

Your work – iOS only
SpacesSettings
Notifications
SearchRecents – Android only
Saved – Android only
Onboarding flows – Android only

In addition, the following components of the Rich Text Editor were also assessed and documented separately:•••
Evaluation methods used

Create/edit page
Published page
Deep links

Conformance to the listed WCAG 2.1 A, and AA accessibility standards along with ATAG evaluation were
performed using a combination of automated analysis tools and manual testing along with assistive technologies.
The following technologies are relied upon and must be turned on and/or supported for this product to conformwith WCAG 2.1 Level AA:•

iOS: Swift / SwiftUI•Android: Kotlin / JavaThe following assistive technologies were used during testing:Android: Confluence cloud app version 1.71.13, 1.72.15•

Android (Android v10 / Google Pixel 3a)o

TalkBack v8.0.0

oVoice Access v 4.0

oInvert colors
Page 2 of 67

iOS: Confluence cloud app version 2.60.0.101•

iOS v13.4/ iPhone 8 PlusoVoiceOveroSmart invert

The assistive technologies are installed and used with default settings unless noted.

Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/guideline

Included in report

Web Content Accessibility Guidelines 2.0

Level A (Yes)
Level AA (Yes)
Level AAA (No)Level A (Yes)
Level AA (Yes)
Level AAA (No)(Yes)

Web Content Accessibility Guidelines 2.1

Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018
EN 301 549 Accessibility requirements suitable for public procurement of ICT products andservices in Europe, - V3.1.1 (2019-11)

Page 3 of 67(Yes)Terms
The terms used in the Conformance Level information are defined as follows:
•
•
•
•
•

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.1 Report
Tables 1 and 2 also document conformance with:••

EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web
Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation.
Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported waysof using technology as documented in the WCAG 2.0 Conformance Requirements.

Page 4 of 67

Table 1: Success Criteria, Level A
Criteria

Conformance Level

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.1.1 (Web)• 10.1.1.1 (Non-web document)• 11.1.1.1.1 (Open Functionality Software)• 11.1.1.1.2 (Closed Functionality Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Software:• iOS: Partially Supports• Android: Supports

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.2.1 (Web)• 10.1.2.1 (Non-web document)• 11.1.2.1.1 (Open Functionality Software)• 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Software:• iOS: Not Applicable• Android: Not Applicable

Authoring Tool:• iOS: Does Not support• Android: Partially Supports

Remarks and Explanations
Software:
iOS only:• Some of the meaningful icons tested did nothave alternate text.
Authoring Tool:
iOS only:• Most of the icon buttons that help with thecreation of content, did not have alternate
text• Authors also cannot add alternate text to
the images.
Android only:• Some icon buttons that help with creation ofcontent did not have alternate text
• Authors also cannot add alternate text forimages.

Authoring Tool:• iOS: Supports• Android: Supports

Page 5 of 67

Criteria
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.2.2 (Web)• 10.1.2.2 (Non-web document)• 11.1.2.2 (Open Functionality Software)• 11.1.2.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded)(Level A)
Also applies to:
EN 301 549 Criteria• 9.1.2.3 (Web)• 10.1.2.3 (Non-web document)• 11.1.2.3.1 (Open Functionality Software)• 11.1.2.3.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.3.1 (Web)• 10.1.3.1 (Non-web document)• 11.1.3.1.1 (Open Functionality Software)

Conformance Level
Software:• iOS: Not Applicable• Android: Not Applicable

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Remarks and Explanations
Authoring Tool:
iOS and Android:• Authors cannot add captions for videos
which prevents creation of accessible media
content.

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Partially Supports

Information, structures, and relationships conveyed
through presentation are not always available forassistive technology users:

Authoring Tool:• iOS: Partially Supports

Software:iOS and Android:

Page 6 of 67

Criteria• 11.1.3.1.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Conformance Level•

Android: Partially Supports

Remarks and Explanations••

Placeholder text is used as a label for mostof the text fields
On some pages, error messages on log inscreen are not linked to their label in code.

Authoring Tool:
iOS and Android:• Placeholder text is used as a label• Screen reader users cannot distinguishbetween different types of content• Some text elements are not marked up as
headings• Some adjacent related items are notgrouped as a single element.
Android only:• Some form fields are not linked to their label
in code.

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.3.2 (Web)• 10.1.3.2 (Non-web document)• 11.1.3.2.1 (Open Functionality Software)• 11.1.3.2.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.3 Sensory Characteristics (Level A)

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Software:Page 7 of 67

Software and Authoring Tool:
iOS and Android:• Some content is presented out of sequence.

Criteria
Also applies to:
EN 301 549 Criteria• 9.1.3.3 (Web)• 10.1.3.3 (Non-web document)• 11.1.3.3 (Open Functionality Software)• 11.1.3.3 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.4.1 (Web)• 10.1.4.1 (Non-web document)• 11.1.4.1 (Open Functionality Software)• 11.1.4.1 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria• 9.1.4.2 (Web)

Conformance Level••

Remarks and Explanations

iOS: Supports
Android: Supports

Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:Some information relies on color:
iOS only:• Global navigation - color is used as the only
method to indicate state change• Links are distinguished using color alone.
Android only:• In Notifications screen, color is used as the
only method to convey role and state of a
expand/collapse panel• In log in screen, links are distinguished using
color alone.
Authoring Tool:
iOS and Android:• Links rely on color alone.

Software:• iOS: Not Applicable• Android: Not Applicable
Page 8 of 67

Criteria• 10.1.4.2 (Non-web document)• 11.1.4.2 (Open Functionality Software)• 11.1.4.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.1.1 (Web)• 10.2.1.1 (Non-web document)• 11.2.1.1.1 (Open Functionality Software)• 11.2.1.1.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Conformance Level

Remarks and Explanations

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Does Not Support• Android: Does Not Support
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Software:
iOS only: Some of the features/elements are not
keyboard accessible:• Switch buttons• Show/hide password button• Save/Unsave page button• Interactive elements marked up as headings• Keyboard users cannot access entire
published content as the page scroll does
not work smoothly.
Android only:• Radio buttons in ‘Push notifications’ screen
do not work as expected for keyboard users• Keyboard users cannot access entire
published content as the page scroll does
not work smoothly.
Authoring Tool:
iOS only:• Delete file/document button is not keyboard
accessible• Keyboard users cannot select photos fromgallery.

Page 9 of 67

Criteria

Conformance Level

Remarks and Explanations
Android only:• Not all features within the editor are
keyboard accessibleo ‘Text style’ drop down menuo Some options within ‘Insert’ menu
• Keyboard users cannot play videos.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.1.2 (Web)• 10.2.1.2 (Non-web document)• 11.2.1.2 (Open Functionality Software)• 11.2.1.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.2.1.4 (Web)• 10.2.1.4 (Non-web document)• 11.2.1.4.1 (Open Functionality Software)• 11.2.1.4.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.2.1 Timing Adjustable (Level A)
Also applies to:

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Supports
Page 10 of 67

Software and Authoring Tool:
Android only:Criteria
EN 301 549 Criteria• 9.2.2.1 (Web)• 10.2.2.1 (Non-web document)• 11.2.2.1 (Open Functionality Software)• 11.2.2.1 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.2.2 (Web)• 10.2.2.2 (Non-web document)• 11.2.2.2 (Open Functionality Software)• 11.2.2.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.3.1 (Web)• 10.2.3.1 (Non-web document)• 11.2.3.1 (Open Functionality Software)• 11.2.3.1 (Closed Software)• 11.8.2 (Authoring Tool)

Conformance Level•

Android: Partially Supports

Authoring Tool:• iOS: Supports• Android: Partially Supports

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Supports• Android: Supports

Page 11 of 67•

Remarks and Explanations
Snackbar notifications disappear
automatically after 3 seconds.

Criteria• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.4.1 (Web)• 10.2.4.1 (Non-web document) – Does not apply• 11.2.4.1 (Open Functionality Software) – Does not
apply• 11.2.4.1 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software) – Does not apply to non-web
software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web
docs
2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.4.2 (Web)• 10.2.4.2 (Non-web document)• 11.2.4.2 (Open Functionality Software) - Does not
apply• 11.2.4.2 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508

Conformance Level

Remarks and Explanations

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Page 12 of 67

Software:
iOS only:•

Some page titles/ headings are notunique.

Criteria• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria• 9.2.4.3 (Web)• 10.2.4.3 (Non-web document)• 11.2.4.3 (Open Functionality Software)• 11.2.4.3 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Conformance Level

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations

Software:
iOS only: In some screens,• Visually hidden elements receive focus• Focus is not managed when:o Error messages are displayedo Search results are displayedo Deep links are triggered.
Android only: In some screens,• Visually hidden elements receive focus• Focus is not managed when:o Error messages are displayedo Notifications are displayedo Deep links are triggered.
Authoring Tool:
iOS only:• Adjacent related items receive individual
focus• Focus is not managed when:o An action sheet/menu is closedo A new page loads
o Checkbox is checked/uncheckedusing keyboard.
Android only:• Adjacent related items receive individual
focus• Focus is not managed when:o A text color is selected.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:

Software:• iOS: Supports
Page 13 of 67

Criteria
EN 301 549 Criteria• 9.2.4.4 (Web)• 10.2.4.4 (Non-web document)• 11.2.4.4 (Open Functionality Software)• 11.2.4.4 (Closed Software• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.2.5.1 (Web)• 10.2.5.1 (Non-web document)• 11.2.5.1 (Open Functionality Software)• 11.2.5.1 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.2.5.2 (Web)• 10.2.5.2 (Non-web document)• 11.2.5.2 (Open Functionality Software)• 11.2.5.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply

Conformance Level•

Remarks and Explanations

Android: Supports

Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Page 14 of 67

Software:iOS and Android:• In some screens, options other than pathbased gestures are not available tocomplete certain tasks.

Criteria
2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.2.5.3 (Web)• 10.2.5.3 (Non-web document)• 11.2.5.3.1 (Open Functionality Software)• 11.2.5.3.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.2.5.4 (Web)• 10.2.5.4 (Non-web document)• 11.2.5.4 (Open Functionality Software)• 11.2.5.4 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria• 9.3.1.1 (Web)• 10.3.1.1 (Non-web document)• 11.3.1.1.1 (Open Functionality Software)• 11.3.1.1.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)

Conformance Level
Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Supports• Android: Supports

Page 15 of 67

Remarks and Explanations

Criteria• 602.3 (Support Docs)
3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria• 9.3.2.1 (Web)• 10.3.2.1 (Non-web document)• 11.3.2.1 (Open Functionality Software)• 11.3.2.1 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria• 9.3.2.2 (Web)• 10.3.2.2 (Non-web document)• 11.3.2.2 (Open Functionality Software)• 11.3.2.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria• 9.3.3.1 (Web)• 10.3.3.1 (Non-web document)

Conformance Level
Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:
Page 16 of 67

Remarks and Explanations

Criteria• 11.3.3.1.1 (Open Functionality Software)• 11.3.3.1.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria• 9.3.3.2 (Web)• 10.3.3.2 (Non-web document)• 11.3.3.2 (Open Functionality Software)• 11.3.3.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria• 9.4.1.1 (Web)• 10.4.1.1 (Non-web document)• 11.4.1.1.1 (Open Functionality Software)• 11.4.1.1.2 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508

Conformance Level••

Remarks and Explanations

iOS: Supports
Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Not Applicable• Android: Not Applicable

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Page 17 of 67

Software and Authoring Tool:
iOS and Android: Supports with an exception:• Placeholder text is used as a label.

Criteria• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria• 9.4.1.2 (Web)• 10.4.1.2 (Non-web document)• 11.4.1.2.1 (Open Functionality Software)• 11.4.1.2.2 (Closed Software) – Not required• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Conformance Level

Software:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations

Software and Authoring Tool:
iOS and Android:• Several elements are missing their name,role or value.

Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Table 2: Success Criteria, Level AA
Criteria
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria• 9.1.2.4 (Web)• 10.1.2.4 (Non-web document)• 11.1.2.4 (Open Functionality Software)• 11.1.2.4 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508

Conformance Level
Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Page 18 of 67

Remarks and Explanations

Criteria• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria• 9.1.2.5 (Web)• 10.1.2.5 (Non-web document)• 11.1.2.5 (Open Functionality Software)• 11.1.2.5 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.1.3.4 (Web)• 10.1.3.4 (Non-web document)• 11.1.3.4 (Open Functionality Software)• 11.1.3.4 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.1.3.5 (Web)• 10.1.3.5 (Non-web document)• 11.1.3.5.1 (Open Functionality Software)

Conformance Level

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports
Page 19 of 67

Remarks and Explanations

Criteria• 11.1.3.5.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria• 9.1.4.3 (Web)• 10.1.4.3 (Non-web document)• 11.1.4.3 (Open Functionality Software)• 11.1.4.3 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria• 9.1.4.4 (Web)• 10.1.4.4 (Non-web document)• 11.1.4.4.1 (Open Functionality Software)• 11.1.4.4.2 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Conformance Level•

Remarks and Explanations

Android: Supports

Software:• iOS: Does Not Support• Android: Does Not Support

Software and Authoring Tool:
iOS and Android:• Text across the apps is frequently low
contrast.

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Software:• iOS: Does Not Support• Android: Supports

Authoring Tool:• iOS: Does Not Support• Android: Supports

Software:
iOS only: Applies to almost all pages:• Some text does not respond to change insystem text setting straightaway andneeds app re-launch• Some text does not respond to change insystem text setting at all.
Android only: Supports with an exception• Text size within the app responds tochange in system text settings on almost
all pages except Marketing screens.

Authoring Tool:
iOS only:
Page 20 of 67

Criteria

Conformance Level

Remarks and Explanations•

Neither pinch zoom nor text scaling
works within the editor.

Android only:• Although text scaling does not workwithin the content editor, pinch zoom
works.
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria• 9.1.4.5 (Web)• 10.1.4.5 (Non-web document)• 11.1.4.5.1 (Open Functionality Software)• 11.1.4.5.2 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.1.4.10 (Web)• 10.1.4.10 (Non-web document)• 11.1.4.10 (Open Functionality Software)• 11.1.4.10 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Not Applicable• Android: Supports
Authoring Tool:• iOS: Not Applicable• Android: Supports

Software:• iOS: Does Not Support
Page 21 of 67

Software and Authoring Tool:
iOS and Android:

Criteria
EN 301 549 Criteria• 9.1.4.11 (Web)• 10.1.4.11 (Non-web document)• 11.1.4.11 (Open Functionality Software)• 11.1.4.11 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.1.4.12 (Web)• 10.1.4.12 (Non-web document)• 11.1.4.12 (Open Functionality Software)• 11.1.4.12 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.1.4.13 (Web)• 10.1.4.13 (Non-web document)• 11.1.4.13 (Open Functionality Software)• 11.1.4.13 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria• 9.2.4.5 (Web)

Conformance Level•

Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Page 22 of 67

Remarks and Explanations•

Icons, form inputs and their keyboard
focus states are frequently low contrast.

Criteria••

10.2.4.5 (Non-web document) – Does not apply
11.2.4.5 (Open Functionality Software) – Does not
apply• 11.2.4.5 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software) – Does not apply to non-web
software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web
docs
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria• 9.2.4.6 (Web)• 10.2.4.6 (Non-web document)• 11.2.4.6 (Open Functionality Software)• 11.2.4.6 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria• 9.2.4.7 (Web)• 10.2.4.7 (Non-web document)• 11.2.4.7 (Open Functionality Software)• 11.2.4.7 (Closed Software)• 11.8.2 (Authoring Tool)

Conformance Level

Remarks and Explanations

Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports
Page 23 of 67

Software
iOS only:• Labels of almost all icon buttons in thecomments section of a Published content
fail to adequately define the purpose of
the button.

Software: Supports with an exception
Android only:• An interactive element in one of thetested screens did not have a visible
focus indicator.
Authoring Tool: Supports with an exception
iOS only:Criteria• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria• 9.3.1.2 (Web)• 10.3.1.2 (Non-web document)• 11.3.1.2 (Open Functionality Software) – Does not
apply• 11.3.1.2 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria• 9.3.2.3 (Web)• 10.3.2.3 (Non-web document) – Does not apply• 11.3.2.3 (Open Functionality Software) – Does not
apply• 11.3.2.3 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software) – Does not apply to non-web
softwareConformance Level

Remarks and Explanations•

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Page 24 of 67

Action items/ Checkboxes within thecontent editor did not have a visible
focus indicator.

Criteria

Conformance Level

Remarks and Explanations••

504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web
docs
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria• 9.3.2.4 (Web)• 10.3.2.4 (Non-web document) – Does not apply• 11.3.2.4 (Open Functionality Software) – Does not
apply• 11.3.2.4 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software) – Does not apply to non-web
software• 504.2 (Authoring Tool)• 602.3 (Support Docs) – Does not apply to non-web
docs
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria• 9.3.3.3 (Web)• 10.3.3.3 (Non-web document)• 11.3.3.3 (Open Functionality Software)• 11.3.3.3 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Page 25 of 67

Software: Supports with an exception
Android only:• On one of the pages, multiple elements
point to the same destination.

Criteria
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria• 9.3.3.4 (Web)• 10.3.3.4 (Non-web document)• 11.3.3.4 (Open Functionality Software)• 11.3.3.4 (Closed Software)• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508• 501 (Web)(Software)• 504.2 (Authoring Tool)• 602.3 (Support Docs)
4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria• 9.4.1.3 (Web)• 10.4.1.3 (Non-web document)• 11.4.1.3 (Open Functionality Software)• 11.4.1.3 (Closed Software) – Does not apply• 11.8.2 (Authoring Tool)• 12.1.2 (Product Docs)• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply

Conformance Level

Remarks and Explanations

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Software:• iOS: Partially Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

Page 26 of 67

Software:
iOS only: Loading/page busy information is notconveyed to screen readers.

Table 3: Success Criteria, Level AAA
Notes: AAA criteria were out of scope for this assessment.

Revised Section 508 Report
Chapter 3: Functional Performance Criteria (FPC)
Criteria

Conformance Level

302.1 Without Vision

Software:• iOS: Does Not Support• Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Remarks and Explanations
This rating is given for the reasons described in the following WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, structure and relationships conveyed throughpresentation are not always available to assistive technologies• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 1.4.1 Use of Color, some features rely on color alone• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.
iOS only:• 1.1.1 Non-text Content, images have inaccurate or missing alternative text
• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon buttons in thecomments section of a published content fail to adequately define thepurpose of the button• 4.1.3 Status messages, loading/page busy information is not conveyed toscreen readers.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds• 3.2.4 Consistent Identification, on one of the pages, multiple elements
point to the same destination.
Page 27 of 67

Criteria

Conformance Level

Remarks and Explanations

Authoring Tool:
iOS and Android:• 1.1.1 Non-text Content, images have inaccurate or missing alternative text
• 1.3.1 Info and Relationships, structure and relationships conveyed throughpresentation are not always available to assistive technologies• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.

302.2 With Limited Vision

Software:• iOS: Does Not Support• Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

This rating is given for the reasons described in the following WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, structure and relationships conveyed throughpresentation are not always available to assistive technologies• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 1.4.1 Use of Color, some features rely on color alone• 1.4.3 Contrast (Minimum), text across the apps is frequently low contrast.
• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.
Page 28 of 67

Criteria

Conformance Level

Remarks and Explanations
iOS only:• 1.1.1 Non-text Content, images have inaccurate or missing alternative text
• 1.4.4 Resize Text, some text within the app does not respond to change insystem text setting and some text does respond, but only after the app
relaunch• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon buttons in thecomments section of a published content fail to adequately define thepurpose of the button• 4.1.3 Status messages, loading/page busy information is not conveyed toscreen readers.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds• 3.2.4 Consistent Identification, on one of the pages, multiple elements
point to the same destination.
Authoring Tool:
iOS and Android:• 1.1.1 Non-text Content, images have inaccurate or missing alternative text
• 1.3.1 Info and Relationships, structure and relationships conveyed throughpresentation are not always available to assistive technologies• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 1.4.3 Contrast (Minimum), text across the apps is frequently low contrast.
• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.
iOS only:
Page 29 of 67

Criteria

Conformance Level

Remarks and Explanations••

2.4.7 Focus Visible, checkboxes within the content editor do not have avisible focus indicator
1.4.4 Resize Text, some text within the app does not respond to change insystem text setting and some text does respond, but only after the app
relaunch.

Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds• 2.4.7 Focus Visible, checkboxes within the content editor do not have avisible focus indicator.

302.3 Without Perception of
Color

Software:• iOS: Does Not Support• Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

This rating is given for the reasons described in the following WCAG sections:
Software:iOS and Android:• 1.4.1 Use of Color, some features rely on color alone• 1.4.3 Contrast (Minimum), text across the apps is frequently low contrast• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast.

Authoring Tool:
iOS and Android:• 1.4.3 Contrast (Minimum), text across the apps is frequently low contrast.
• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast.

302.4 Without Hearing

Software:• iOS: Partially Supports• Android: Partially Supports

Authoring Tool:

This rating is given for the reasons described in the following WCAG sections:
Software:
iOS only:• 2.4.6 Headings and Labels, labels of almost all icon buttons in thecomments section of a published content fail to adequately define thepurpose of the button.
Page 30 of 67

Criteria

Conformance Level••

iOS: Partially Supports
Android: Partially Supports

Remarks and Explanations
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.

Authoring Tool:
iOS and Android:• 1.2.2 Captions (Prerecorded), authors are not able to add captions forvideos which prevents creation of accessible media content.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.
302.5 With Limited Hearing

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following WCAG sections:
Software:Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.

Authoring Tool:
iOS and Android:• 1.2.2 Captions (Prerecorded), authors are not able to add captions forvideos which prevents creation of accessible media content.

Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.

302.6 Without Speech

Software:• iOS: Partially Supports

This rating is given for the reasons described in the following WCAG sections:
SoftwarePage 31 of 67

Criteria

Conformance Level•

Android: Partially Supports

Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations
iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with a keyboard.
iOS only:• 2.4.6 Headings and Labels, labels of almost all icon buttons in thecomments section of a published content fail to adequately define thepurpose of the button.
Authoring Tool:
iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with a keyboard.

302.7 With Limited
Manipulation

Software:• iOS: Does Not Support• Android: Does Not Support
Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

This rating is given for the reasons described in the following WCAG sections:
Software:iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 2.5.1 Pointer Gestures, in some screens, options other than path-based
gestures are not available to complete certain tasks• 4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.
iOS only:• 2.4.2 Page titled, some page headings are not unique.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.
Authoring tool:
iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with a keyboard• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 2.4.7 Focus Visible, very few elements do not have visible focus indicator
Page 32 of 67

Criteria

Conformance Level

Remarks and Explanations•

302.8 With Limited Reach andStrength

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

302.9 With Limited Language, Software:
Cognitive, and Learning Abilities iOS: Does Not Support
Android: Does Not Support
Authoring Tool:
iOS: Does Not Support
Android: Does Not Support

4.1.2 Name, Role, Value, several elements are missing their name, role orvalue.

This rating is given for the reasons described in the following WCAG sections:
Software: Supports with an exception
iOS and Android:• 2.5.1 Pointer Gestures, in some screens, options other than path-based
gestures are not available to complete certain tasks.

This rating is given for the reasons described in the following WCAG sections:
Software:iOS and Android:• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 1.4.1 Use of Color, some features rely on color alone• 1.4.3 Contrast (Minimum), text across the apps are frequently low
contrast.
• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 2.4.7 Focus Visible, very few elements do not have visible focus indicator• 2.5.1 Pointer Gestures, in some screens, options other than path-based
gestures are not available to complete certain tasks.
iOS only:• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon buttons in thecomments section of a published content fail to adequately define thepurpose of the button.
Android only:
Page 33 of 67

Criteria

Conformance Level

Remarks and Explanations••

2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds
3.2.4 Consistent Identification, on one of the pages, multiple elements
point to the same destination.

Authoring Tool:
iOS and Android:• 1.3.2 Meaningful Sequence, content in some screens is presented out of
sequence• 1.4.3 Contrast (Minimum), text across the apps are frequently low
contrast• 1.4.11 Non-text Contrast, non-text elements across the apps are
frequently low contrast• 2.4.3 Focus order, several features are difficult to operate with a keyboard• 2.4.7 Focus Visible, very few elements do not have visible focus indicator.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications disappear
automatically after 3 seconds.

Chapter 4: Hardware
Notes: Confluence cloud mobile apps are native iOS and Android applications. They are not subject to the requirements of this section.

Chapter 5: Software
Criteria
501.1 Scope – Incorporation of WCAG 2.0 AA
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features

Conformance Level
See WCAG 2.x section
Heading cell – no response required
Software:• iOS: Not Applicable• Android: Not Applicable
Page 34 of 67

Remarks and Explanations
See information in WCAG 2.x section
Heading cell – no response required

Criteria

Conformance Level

Remarks and Explanations

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable502.2.2 No Disruption of Accessibility Features

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable502.3 Accessibility Services
502.3.1 Object Information

Heading cell – no response required
Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

502.3.2 Modification of Object Information

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

502.3.3 Row, Column, and Headers

Software:• iOS: Not Applicable
Page 35 of 67

Heading cell – no response required
This rating is given for the reasons described in the following
WCAG sections:
Software and Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.
This rating is given for the reasons described in the following
WCAG sections:
Software and Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value, change in name, role orvalue of several elements is not communicated toscreen readers• 2.1.1 Keyboard, some elements are not keyboard
accessible which prevents users from modifying therole/ value of such elements.

Criteria

Conformance Level•

Remarks and Explanations

Android: Not Applicable

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable502.3.4 Values

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, some text fields relyon placeholder text for their visual label and label incode• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.

Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text fields rely on placeholder text for
their visual label and label in codeo Screen reader users cannot distinguishbetween different types of content• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.
Android:• 1.3.1 Info and Relationships, some form fields are
not linked to their label in code.
502.3.5 Modification of Values

Software:• iOS: Partially Supports• Android: Partially Supports
Page 36 of 67

This rating is given for the reasons described in the following
WCAG sections:Criteria

Conformance Level
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations
Software:iOS and Android:• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value• 2.1.1 Keyboard, some elements are not keyboard
accessible which prevents users from modifying therole/ value of such elements.
Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value• 1.3.1 Info and Relationships, screen reader users
cannot distinguish between different types ofcontent• 2.1.1 Keyboard, some elements are not keyboard
accessible which prevents users from modifying therole/ value of such elements.
Android:• 1.3.1 Info and Relationships, some form fields are
not linked to their label in code.

502.3.6 Label Relationships

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, some text fields relyon placeholder text for their visual label and label incode.
Android only:• 1.3.1 Info and Relationships, radio buttons are notlinked to their labels in code.

Page 37 of 67

Criteria

Conformance Level

Remarks and Explanations
Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text fields rely on placeholder text for
their visual label and label in codeo Some text fields do not have visual label or alabel in codeo Checkboxes are not associated to theirlabels in code.

502.3.7 Hierarchical Relationships

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships,o Some text that is styled like a heading is notmarked up as a heading in codeo Screen readers cannot distinguish between
folder and page elements.
Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text that is styled like a heading is notmarked up as a heading in codeo Auto suggest field and its results are notlinked in codeo Screen reader users cannot distinguishbetween different types of content that are
visually distincto Adjacent related items are not grouped
together.

Page 38 of 67

Criteria
502.3.8 Text

Conformance Level

Remarks and Explanations

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

502.3.9 Modification of Text

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

502.3.10 List of Actions

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

502.3.11 Actions on Objects

Software:• iOS: Does Not Support• Android: Does Not Support
Authoring Tool:• iOS: Does Not Support• Android: Does Not Support
Page 39 of 67

This rating is given for the reasons described in the following
WCAG sections:
Authoring Tool:
iOS and Android:• 3.3.2 Labels or instructions, text color buttons do
not have accessible labels• 2.1.1 Keyboard, some elements within the editor
are not keyboard accessible.

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:

Criteria

Conformance Level

Remarks and Explanations•

2.1.1 Keyboard, certain objects are not keyboard/screen reader accessible which prevents users fromperforming certain tasks.

Authoring Tool:
iOS and Android:• 2.1.1 Keyboard, certain objects are not keyboard/screen reader accessible which prevents users fromperforming certain tasks within the editor.

502.3.12 Focus Cursor

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

502.3.13 Modification of Focus Cursor

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

502.3.14 Event Notification

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports
Page 40 of 67

This rating is given for the reasons described in the following
WCAG sections:
Software:
iOS: In some screens,• 2.4.3 Focus order and 4.1.3 Status messages, focus
and status messages are not accessible, so screen
readers are not notified when:Criteria

Conformance Level

Remarks and ExplanationsoooError messages are displayed
Search results are displayed
Loading indicators are displayed.

Android: In some screens,• 2.4.3 Focus order and 4.1.3 Status messages, focus
and status messages are not accessible, so screen
readers are not notified when:o Error messages are displayedo Snackbar notifications are displayed.

Authoring Tool:
iOS:• 2.4.3 Focus order, focus is not managed and hence
screen readers are not notified when:o An action sheet/menu is closedo A new page loads
o Deep links are triggered
o Checkbox is checked/unchecked using
keyboard.
Android:• 2.4.3 Focus order, focus is not managed and hence
screen readers are not notified when:o Text color is selectedo Deep links are triggered.
502.4 Platform Accessibility Features

Software and Authoring Tool:• iOS and Android: Not Applicable

503 Applications

Heading cell – no response required

Page 41 of 67

Heading cell – no response required

Criteria
503.2 User Preferences

Conformance Level
Software:• iOS: Does Not Support• Android: Supports
Authoring Tool:• iOS: Does Not Support• Android: Supports

503.3 Alternative User Interfaces

Remarks and Explanations
This rating is given for the reasons described in the following
WCAG sections:
Software and Authoring Tool:iOS:o 1.4.4 Resize Text, text re-size does not always work
as expected.

Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

503.4 User Controls for Captions and Audio
Description
503.4.1 Caption Controls

Heading cell – no response required

Heading cell – no response required

Software:• iOS: Not Applicable• Android: Not ApplicableThis rating is given for the reasons described in the following
ATAG sections:

Authoring Tool:
Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

503.4.2 Audio Description Controls

Software:• iOS: Not Applicable• Android: Not Applicable
Page 42 of 67

iOS and Android:• B.2.2.2 Setting Accessibility Properties (WCAG) andB.2.3.1 Alternative Content is Editable (WCAG),
authors are not able to add captions for videos
which prevents creation of accessible media
content.

Criteria

Conformance Level

Remarks and Explanations

Authoring Tool:• iOS: Supports• Android: Supports
504 Authoring Tools
Heading cell – no response required
504.2 Content Creation or Editing (if not
See WCAG 2.x section
authoring tool, enter “not applicable”)
504.2.1 Preservation of Information Provided for Authoring Tool:
Accessibility in Format Conversion• iOS: Not Applicable• Android: Not Applicable504.2.2 PDF Export

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

504.3 Prompts

Authoring Tool:• iOS: Does not Support• Android: Does not Support

Heading cell – no response required
See information in WCAG 2.x section

This rating is given for the reasons described in the following
ATAG sections:
Authoring Tool:
iOS and Android:• B.2.1.1 Accessible Content Possible (WCAG),
o Authors are not prompted to add accessible
properties during content creation.
o There is no accessibility checker feature thatthat can offer suggestions to fix accessibility
related issues.

504.4 Templates

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Page 43 of 67

Chapter 6: Support Documentation and Services
Criteria
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features

Conformance Level
Heading cell – no response required
Heading cell – no response required
Partially Supports

Remarks and Explanations
Heading cell – no response required
Heading cell – no response required
Confluence has limited accessibility feature
documentation.
There is no documentation around how to
use accessible features such as heading
markup, list markup etc.

602.3 Electronic Support Documentation
602.4 Alternate Formats for Non-Electronic Support Documentation

See WCAG 2.x section

603 Support Services
603.2 Information on Accessibility and Compatibility Features

Heading cell – no response required
Partially supports

Supports

See information in WCAG 2.x section
End-users with disabilities can request
additional product support documentation
at https://support.atlassian.com/contact/#/

Heading cell – no response required
Atlassian provides electronic versions of all
product support documentation related toConfluence Cloud accessibility at
https://support.atlassian.com/confluencecloud/End-users with disabilities can request
additional product support documentation
athttps://support.atlassian.com/confluencecloud/603.3 Accommodation of Communication Needs

Partially Supports

Page 44 of 67

Support service related to Confluence canbe found at

Criteria

Conformance Level

Remarks and Explanations
https://support.atlassian.com/confluencecloud/Currently, there is no telephone
communication provision which supports
TTY or relay services.
Users with disabilities can open support
request directly at
https://support.atlassian.com/contact/#/

Page 45 of 67

EN 301 549 Report
Chapter 4: Functional Performance Statements (FPS)
Criteria
4.2.1 Usage without vision

Conformance Level

Remarks and Explanations

Software:• iOS: Does Not Support• Android: Does Not Support

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, structure and relationships
conveyed through presentation are not always available toassistive technologies• 1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence• 1.4.1 Use of Color, some features rely on color alone• 2.1.1 Keyboard, several key features cannot be used with akeyboard• 2.4.3 Focus order, several features are difficult to operatewith a keyboard• 4.1.2 Name, Role, Value, several elements are missing
their name, role or value.

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

iOS only:• 1.1.1 Non-text Content, images have inaccurate or missing
alternative text
• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button• 4.1.3 Status messages, loading/page busy information is
not conveyed to screen readers.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds
Page 46 of 67

Criteria

Conformance Level

Remarks and Explanations•

3.2.4 Consistent Identification, on one of the pages,
multiple elements point to the same destination.

Authoring Tool:
iOS and Android:• 1.1.1 Non-text Content, images have inaccurate or missing
alternative text
• 1.3.1 Info and Relationships, structure and relationships
conveyed through presentation are not always available toassistive technologies• 1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence• 2.1.1 Keyboard, several key features cannot be used with akeyboard• 2.4.3 Focus order, several features are difficult to operatewith a keyboard• 4.1.2 Name, Role, Value, several elements are missing
their name, role or value.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

4.2.2 Usage with limited vision

Software:• iOS: Does Not Support• Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Page 47 of 67

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, structure and relationships
conveyed through presentation are not always available toassistive technologies• 1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence• 1.4.1 Use of Color, some features rely on color alone

Criteria

Conformance Level

Remarks and Explanations
•
•
•
•
•

1.4.3 Contrast (Minimum), text across the apps isfrequently low contrast.
1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast
2.1.1 Keyboard, several key features cannot be used with akeyboard
2.4.3 Focus order, several features are difficult to operatewith a keyboard
4.1.2 Name, Role, Value, several elements are missing
their name, role or value.

iOS only:• 1.1.1 Non-text Content, images have inaccurate or missing
alternative text
• 1.4.4 Resize Text, some text within the app does not
respond to change in system text setting and some text
does respond, but only after the app relaunch• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button• 4.1.3 Status messages, loading/page busy information is
not conveyed to screen readers.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds• 3.2.4 Consistent Identification, on one of the pages,
multiple elements point to the same destination.
Authoring Tool:
iOS and Android:• 1.1.1 Non-text Content, images have inaccurate or missing
alternative text

Page 48 of 67

Criteria

Conformance Level

Remarks and Explanations
•
•
•
•
•
•
•

1.3.1 Info and Relationships, structure and relationships
conveyed through presentation are not always available toassistive technologies
1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence
1.4.3 Contrast (Minimum), text across the apps isfrequently low contrast.
1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast
2.1.1 Keyboard, several key features cannot be used with akeyboard
2.4.3 Focus order, several features are difficult to operatewith a keyboard
4.1.2 Name, Role, Value, several elements are missing
their name, role or value.

iOS only:• 2.4.7 Focus Visible, checkboxes within the content editor
do not have a visible focus indicator• 1.4.4 Resize Text, some text within the app does not
respond to change in system text setting and some text
does respond, but only after the app relaunch.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds• 2.4.7 Focus Visible, checkboxes within the content editor
do not have a visible focus indicator.

4.2.3 Usage without perception of color

Software:• iOS: Does Not Support• Android: Does Not Support

Page 49 of 67

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 1.4.1 Use of Color, some features rely on color alone

Criteria

Conformance Level
Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Remarks and Explanations••

1.4.3 Contrast (Minimum), text across the apps isfrequently low contrast
1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast.

Authoring Tool:
iOS and Android:• 1.4.3 Contrast (Minimum), text across the apps isfrequently low contrast.
• 1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast.

4.2.4 Usage without hearing

Software:• iOS: Partially Supports• Android: Partially Supports

Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following
WCAG sections:
Software:
iOS only:• 2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

Authoring Tool:
iOS and Android:• 1.2.2 Captions (Prerecorded), authors are not able to add
captions for videos which prevents creation of accessible
media content.
Android only:

Page 50 of 67

Criteria

Conformance Level

Remarks and Explanations•

4.2.5 Usage with limited hearing

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

This rating is given for the reasons described in the following
WCAG sections:
Software:Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

Authoring Tool:
iOS and Android:• 1.2.2 Captions (Prerecorded), authors are not able to add
captions for videos which prevents creation of accessible
media content.

Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

4.2.6 Usage with no or limited vocal capability

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in the following
WCAG sections:
SoftwareiOS and Android:• 2.1.1 Keyboard, several key features cannot be used with akeyboard.
iOS only:• 2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button.

Page 51 of 67

Criteria

Conformance Level

Remarks and Explanations
Authoring Tool:
iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with akeyboard.

4.2.7 Usage with limited manipulation or strength

Software:• iOS: Does Not Support• Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with akeyboard• 2.4.3 Focus order, several features are difficult to operatewith a keyboard• 2.5.1 Pointer Gestures, in some screens, options otherthan path-based gestures are not available to complete
certain tasks• 4.1.2 Name, Role, Value, several elements are missing
their name, role or value.

iOS only:• 2.4.2 Page titled, some page headings are not unique• 2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button• 4.1.3 Status messages, loading/page busy information is
not conveyed to screen readers.
Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.

Authoring tool:
Page 52 of 67

Criteria

Conformance Level

Remarks and Explanations
iOS and Android:• 2.1.1 Keyboard, several key features cannot be used with akeyboard• 2.4.3 Focus order, several features are difficult to operatewith a keyboard• 2.4.7 Focus Visible, very few elements do not have visible
focus indicator• 4.1.2 Name, Role, Value, several elements are missing
their name, role or value.

4.2.8 Usage with limited reach

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports

4.2.9 Minimize photosensitive seizure triggers

This rating is given for the reasons described in the following
WCAG sections:
Software: Supports with an exception
iOS and Android:• 2.5.1 Pointer Gestures, in some screens, options otherthan path-based gestures are not available to complete
certain tasks.

Software:• iOS: Supports• Android: Supports

Authoring Tool:• iOS: Supports• Android: Supports
4.2.10 Usage with limited cognition, language orlearning

Software:• iOS: Does Not Support• Android: Does Not Support
Page 53 of 67

This rating is given for the reasons described in the following
WCAG sections:
Software:iOS and Android:

Criteria

Conformance Level
Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

Remarks and Explanations
•
•
•
•
•
•
•

iOS:
•
•

1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence
1.4.1 Use of Color, some features rely on color alone
1.4.3 Contrast (Minimum), text across the apps are
frequently low contrast.
1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast
2.4.3 Focus order, several features are difficult to operatewith a keyboard
2.4.7 Focus Visible, very few elements do not have visible
focus indicator
2.5.1 Pointer Gestures, in some screens, options otherthan path-based gestures are not available to complete
certain tasks.

2.4.2 Page titled, some page headings are not unique2.4.6 Headings and Labels, labels of almost all icon
buttons in the comments section of a published content
fail to adequately define the purpose of the button.

Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds• 3.2.4 Consistent Identification, on one of the pages,
multiple elements point to the same destination.
Authoring Tool:
iOS and Android:• 1.3.2 Meaningful Sequence, content in some screens ispresented out of sequence• 1.4.3 Contrast (Minimum), text across the apps are
frequently low contrast.
• 1.4.11 Non-text Contrast, non-text elements across theapps are frequently low contrast
Page 54 of 67

Criteria

Conformance Level

Remarks and Explanations••

2.4.3 Focus order, several features are difficult to operatewith a keyboard
2.4.7 Focus Visible, very few elements do not have visible
focus indicator.

Android only:• 2.2.1 Timing adjustable, Android snackbar notifications
disappear automatically after 3 seconds.
4.2.11 Privacy

Software and Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Chapter 5: Generic Requirements
Notes: Confluence Cloud apps and Rich Text Editor content does not have closed functionality

Criteria

Conformance Level

Remarks and Explanations

5.1 Closed functionality

Heading cell – no response required

Heading cell – no response required

5.1.2 General

Heading cell – no response required

Heading cell – no response required

5.1.2.1 Closed functionality
5.1.2.2 Assistive technology
5.1.3 Non-visual accessSee 5.2 through 13
See 5.1.3 through 5.1.6
Heading cell – no response required

See information in 5.2 through 13
See information in 5.1.3 through 5.1.6
Heading cell – no response required

5.1.3.1 Audio output of visual information

Not Applicable

5.1.3.2 Auditory output delivery including speech

Not Applicable

5.1.3.3 Auditory output correlation

Not Applicable

5.1.3.4 Speech output user control

Not Applicable

Page 55 of 67

Criteria

Conformance Level

Remarks and Explanations

5.1.3.5 Speech output automatic interruption

Not Applicable

5.1.3.6 Speech output for non-text content

Not Applicable

5.1.3.7 Speech output for video information

Not Applicable

5.1.3.8 Masked entry

Not Applicable

5.1.3.9 Private access to personal data

Not Applicable

5.1.3.10 Non-interfering audio output

Not Applicable

5.1.3.11 Private listening volume
5.1.3.12 Speaker volume

Not Applicable
Not Applicable

5.1.3.13 Volume reset
5.1.3.14 Spoken languages

Not Applicable
Not Applicable

5.1.3.15 Non-visual error identification
5.1.3.16 Receipts, tickets, and transactional outputs
5.1.4 Functionality closed to text enlargement

Not Applicable
Not Applicable
Not Applicable

5.1.5 Visual output for auditory information

Not Applicable

5.1.6 Operation without keyboard interface

Heading cell – no response required

Heading cell – no response required

5.1.6.1 Closed functionality

See 5.1.3.1 through 5.1.3.16

See information in 5.1.3.1 through5.1.3.16

5.1.6.2 Input focus

Not Applicable

5.1.7 Access without speech

Not Applicable

5.2 Activation of accessibility features
5.3 Biometrics

Not Applicable
Not Applicable

5.4 Preservation of accessibility information during conversion

Not Applicable

5.5 Operable parts
5.5.1 Means of operation

Heading cell – no response required
Not Applicable

5.5.2 Operable parts discernibility

Not Applicable

5.6 Locking or toggle controls

Heading cell – no response required
Page 56 of 67

Heading cell – no response required

Heading cell – no response required

Criteria

Conformance Level

5.6.1 Tactile or auditory status
5.6.2 Visual status

Not Applicable
Not Applicable

5.7 Key repeat
5.8 Double-strike key acceptance
5.9 Simultaneous user actions

Not Applicable
Not Applicable
Not Applicable

Remarks and Explanations

Chapter 6: ICT with Two-Way Voice Communication
Notes: Confluence cloud mobile apps are native iOS and Android applications. They are not subject to the requirements of this section.

Chapter 7: ICT with Video Capabilities
Criteria
7.1 Caption processing technology
7.1.1 Captioning playback

Conformance Level
Heading cell – no response required
Software and Authoring Tool:•

7.1.2 Captioning synchronization

7.1.3 Preservation of captioning

7.1.4 Captions characteristics

Functionality to include captions and synchronise in thevideo player does not exist. For uploaded video content
containing captions, synchronisation is preserved.
Uploaded video content containing captions is preserved.

iOS and Android: Supports

Software and Authoring Tool:•

7.1.5 Spoken subtitles

iOS and Android: Supports

Software and Authoring Tool:•

Heading cell – no response required
Uploaded video content containing captions is preserved.

iOS and Android: Supports

Software and Authoring Tool:•

Remarks and Explanations

Uploaded video content containing audio description ispreserved.

iOS and Android: Supports

Software and Authoring Tool:
Page 57 of 67

For uploaded video content containing audio description,synchronisation is preserved.

Criteria

Conformance Level•

7.2.1 Audio description playback

7.2.2 Audio description synchronization

iOS and Android: Supports

Software and Authoring Tool:•

7.2.3 Preservation of audio description

iOS and Android: Supports

Software and Authoring Tool:•

iOS and Android: Supports

Software and Authoring Tool:•

iOS and Android: Supports

7.3 User controls for captions and audio description Software and Authoring Tool:•

Remarks and Explanations

iOS and Android: Supports

Uploaded video content containing audio description ispreserved.
For video content that is uploaded into Confluence cloud
mobile apps, user controls for captions and audio
description are available depending on the third party
media player used.
Uploaded video content containing audio description ispreserved.
For video content that is uploaded into Confluence cloud
mobile apps, user controls for captions and audio
description are available depending on the third party
media player used.

Chapter 8: Hardware
Notes: Confluence cloud mobile apps are native iOS and Android applications. They are not subject to the requirements of this section.

Chapter 9: Web
Notes: Confluence cloud mobile apps are native iOS and Android applications. They are not subject to the requirements of this section.

Chapter 10: Non-Web Software
Criteria

Conformance Level

10.0 General (informative)
10.1.1.1 through 10.4.1.3

Heading cell – no response required
See WCAG 2.x section

10.5 Caption positioning

Software and Authoring Tool:

Page 58 of 67

Remarks and Explanations
Heading cell – no response required
See information in WCAG 2.x section

Criteria

Conformance Level•

10.6 Audio description timing

Remarks and Explanations

iOS and Android: Not Applicable

Software and Authoring Tool:•

iOS and Android: Not Applicable

Chapter 11: Software
Criteria

Conformance Level

Remarks and Explanations

11.0 General (informative)

Heading cell – no response required

Heading cell – no response required

11.1.1.1 through 11.4.1.3
11.5 Interoperability with assistive technology

See WCAG 2.x section
Heading cell – no response required

See information in WCAG 2.x section
Heading cell – no response required

11.5.1 Closed functionality

Heading cell – no response required

Heading cell – no response required

11.5.2 Accessibility services
11.5.2.1 Platform accessibility service support forsoftware that provides a user interface
11.5.2.2 Platform accessibility service support forassistive technologies
11.5.2.3 Use of accessibility services

Heading cell – no response requiredSee 11.5.2.5 through 11.5.2.17

Heading cell – no response required
See information in 11.5.2.5 through 11.5.2.17

See 11.5.2.5 through 11.5.2.17

See information in 11.5.2.5 through 11.5.2.17

Software:• iOS: Does Not Support• Android: Supports

This rating is given for the reasons described in thefollowing WCAG sections:

Authoring Tool:• iOS: Does Not Support• Android: Supports
11.5.2.4 Assistive technology

Software and Authoring Tool:•

iOS and Android: Not Applicable

Page 59 of 67

Software and Authoring Tool:
iOS:• 1.4.4 Resize Text, text re-size does not always
work as expected.

Criteria
11.5.2.5 Object information

11.5.2.6 Row, column, and headers11.5.2.7 Values

Conformance Level
Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports
Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable
Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations
This rating is given for the reasons described in thefollowing WCAG sections:
Software and Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.

This rating is given for the reasons described in thefollowing WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, some text fields relyon placeholder text for their visual label and label
in code• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.

Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text fields rely on placeholder text
for their visual label and label in codeo Screen reader users cannot distinguishbetween different types of content• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value.
Page 60 of 67

Criteria

11.5.2.8 Label relationships

Conformance Level

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Remarks and Explanations
Android:• 1.3.1 Info and Relationships, some form fields
are not linked to their label in code.
This rating is given for the reasons described in thefollowing WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships, some text fields relyon placeholder text for their visual label and label
in code.
Android only:• 1.3.1 Info and Relationships, radio buttons are
not linked to their labels in code.
Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text fields rely on placeholder text
for their visual label and label in codeo Some text fields do not have visual label
or a label in codeo Checkboxes are not associated to theirlabels in code.

11.5.2.9 Parent-child relationships

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

Page 61 of 67

This rating is given for the reasons described in thefollowing WCAG sections:
Software:iOS and Android:• 1.3.1 Info and Relationships,o Some text that is styled like a heading is
not marked up as a heading in codeCriteria

Conformance Level

Remarks and ExplanationsoScreen readers cannot distinguishbetween folder and page elements.

Authoring Tool:
iOS and Android:• 1.3.1 Info and Relationships,o Some text that is styled like a heading is
not marked up as a heading in codeo Auto suggest field and its results are notlinked in codeo Screen reader users cannot distinguishbetween different types of content thatare visually distincto Adjacent related items are not grouped
together.
11.5.2.10 Text

11.5.2.11 List of available actions

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports
Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

11.5.2.12 Execution of available actions

Software:• iOS: Does Not Support
Page 62 of 67

This rating is given for the reasons described in thefollowing WCAG sections:
Authoring Tool:
iOS and Android:• 3.3.2 Labels or instructions, text color buttons do
not have accessible labels• 2.1.1 Keyboard, some elements within the editor
are not keyboard accessible.
This rating is given for the reasons described in thefollowing WCAG sections:Criteria

Conformance Level•

Android: Does Not Support

Authoring Tool:• iOS: Does Not Support• Android: Does Not Support

11.5.2.13 Tracking of focus and selection attributes

11.5.2.14 Modification of focus and selection
attributes

11.5.2.15 Change notification

Remarks and Explanations
Software and Authoring Tool:
iOS and Android:• 2.1.1 Keyboard, certain objects are not
keyboard/ screen reader accessible which
prevents users from performing certain tasks.

Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports
Software:• iOS: Supports• Android: Supports
Authoring Tool:• iOS: Supports• Android: Supports
Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in thefollowing WCAG sections:
Software:
iOS: In some screens,• 2.4.3 Focus order and 4.1.3 Status messages,
focus and status messages are not accessible, so
screen readers are not notified when:o Error messages are displayedo Search results are displayedo Loading indicators are displayed.
Android: In some screens,

Page 63 of 67

Criteria

Conformance Level

Remarks and Explanations•

2.4.3 Focus order and 4.1.3 Status messages,
focus and status messages are not accessible, so
screen readers are not notified when:o Error messages are displayedo Snackbar notifications are displayed.

Authoring Tool:
iOS:• 2.4.3 Focus order, focus is not managed andhence screen readers are not notified when:o An action sheet/menu is closedo A new page loads
o Deep links are triggered
o Checkbox is checked/unchecked using
keyboard.
Android:• 2.4.3 Focus order, focus is not managed andhence screen readers are not notified when:o Text color is selectedo Deep links are triggered.
11.5.2.16 Modifications of states and properties

11.5.2.17 Modifications of values and text

Software:• iOS: Partially Supports• Android: Partially Supports
Authoring Tool:• iOS: Partially Supports• Android: Partially Supports
Software:• iOS: Partially Supports• Android: Partially Supports

This rating is given for the reasons described in thefollowing WCAG sections:
Software and Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value change in state of someelements is not communicated to screen readers.
This rating is given for the reasons described in thefollowing WCAG sections:
Software:iOS and Android:

Authoring Tool:
Page 64 of 67

Criteria

Conformance Level••

iOS: Partially Supports
Android: Partially Supports

Remarks and Explanations••

4.1.2 Name, Role, Value, several elements are
missing their name, role or value
2.1.1 Keyboard, some elements are not keyboard
accessible which prevents users from modifying
the role/ value of such elements.

Authoring Tool:
iOS and Android:• 4.1.2 Name, Role, Value, several elements are
missing their name, role or value• 1.3.1 Info and Relationships, screen reader users
cannot distinguish between different types ofcontent• 2.1.1 Keyboard, some elements are not keyboard
accessible which prevents users from modifying
the role/ value of such elements.
Android:• 1.3.1 Info and Relationships, some form fields
are not linked to their label in code.
11.6 Documented accessibility usage
11.6.1 User control of accessibility features

11.6.2 No disruption of accessibility features

Heading cell – no response required
Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable• Android: Not Applicable
Software:• iOS: Not Applicable• Android: Not Applicable
Authoring Tool:• iOS: Not Applicable
Page 65 of 67

Heading cell – no response required

Criteria

Conformance Level• Android: Not Applicable
Software:• iOS: Does Not Support• Android: Supports

11.7 User preferences

Remarks and Explanations
This rating is given for the reasons described in thefollowing WCAG sections:

Authoring Tool:• iOS: Does Not Support• Android: Supports

Software and Authoring Tool:
iOS:• 1.4.4 Resize Text, text re-size does not always
work as expected.

11.8 Authoring tools

Heading cell – no response required

Heading cell – no response required

11.8.1 Content technology

Heading cell – no response required

Heading cell – no response required

11.8.2 Accessible content creation

See WCAG 2.x section
See information in WCAG 2.x section(If not authoring tool, enter “Not Applicable”)

11.8.3 Preservation of accessibility information intransformations

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

11.8.4 Repair assistance

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

11.8.5 Templates

Authoring Tool:• iOS: Not Applicable• Android: Not Applicable

Chapter 12: Documentation and Support Services
Criteria
12.1 Product documentation
12.1.1 Accessibility and compatibility features

Conformance Level
Heading cell – no response required
Partially Supports

Page 66 of 67

Remarks and Explanations
Heading cell – no response required
Confluence has limited accessibility feature
documentation.

Criteria

Conformance Level

12.1.2 Accessible documentation

See WCAG 2.x section

12.2 Support Services
12.2.2 Information on accessibility and compatibility
features

Heading cell – no response required
Partially Supports

Remarks and Explanations
There is no documentation around how to use accessible
features such as heading markup, list markup etc.
See information in WCAG 2.x section
Heading cell – no response required
Atlassian provides electronic versions of all productsupport documentation related to Confluence Cloud athttps://support.atlassian.com/confluence-cloud/ butthere is limited accessibility feature documentation.
End-users with disabilities can request additional productsupport documentation athttps://support.atlassian.com/contact/#/

12.2.3 Effective communication

Supports

Support service related to Confluence can be found athttps://support.atlassian.com/confluence-cloud/Currently, there is no telephone communication
provision which supports TTY or relay services.
Users with disabilities can open support request directlyat https://support.atlassian.com/contact/#/

12.2.4 Accessible documentation

See WCAG 2.x section

See information in WCAG 2.x section

Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Confluence cloud mobile apps are native iOS and Android applications. They are not subject to the requirements of this section.

Legal Disclaimer (Company)
The information herein is provided in good faith based on Confluence Cloud mobile apps at the time of the review and does not represent a legally binding claim.
Please contact us to report any accessibility errors or conformance claim errors for re-evaluation and correction, if necessary.

Page 67 of 67