Call	  for	  Papers	  	  	  ICServ	  2015	  	  	  The	  3rd	  Interna,onal	  Conference	  on	  Serviceology	  Engineering	  and	  Management	  of	  Smart	  Service	  Systems	  	  -­‐	  Cultural	  factors	  in	  customer	  engagement	  	  	  	  hap://icserv2015.serviceology.org/	  	  July	  7-­‐9,	  2015	  Marrio>	  Hotel,	  San	  Jose,	  CA,	  United	  States	  h>p://www.marrio>.com/hotels/travel/sjcsj-­‐san-­‐jose-­‐marrio>/	

The	  3rd	  interna,onal	  conference	  on	   Serviceology	  (ICServ	  2015)	  will	  be	  held	  for	  July	  7	  -­‐	  9,	  2015	  in	  San	  Jose,	  CA,	  USA.	  It	  is	  the	  ﬁrst	  mee'ng	  held	  outside	  of	  Japan.	  The	  main	  goal	  of	  this	  conference	  is	  to	  provide	  opportuni'es	  for	  	  researchers	   from	   academia	   and	   industry	   to	   share	   the	   latest	   technologies,	   methodologies,	   and	   case	   studies	  toward	  co-­‐crea'on	  of	  services	  in	  a	  sustainable	  society.	  	  ICServ	  2015	  will	  run	  just	  before	  Fron'ers	  in	  Service,	  the	  pioneer	  conference	  in	  management	  of	  service,	  which	  will	  be	  held	  July	  9	  -­‐	  12	  at	  the	  same	  venue.	  	  Commi>ee:	  General	  Chair:	  Jim	  Spohrer	  (IBM),	  General	  Co-­‐Chair:	  Tamio	  Arai	  (Shibaura	  Ins'tute	  of	  Technology)	  Program	  Chair:	  Yuriko	  Sawatani	  (Waseda	  Univ.),	  Stephen	  Kwan	  (San	  Jose	  State	  University)	  	  Local	  Arrangement	  Chair:	  Wendy	  Murphy	  (IBM),	  Yutaka	  Yamauchi	  (Kyoto	  Univ.),	  Yassi	  Moghaddam	  (ISSIP)	  	  	  Important	  Dates:	  January	  18:	   	  Abstract	  submission	  deadline	  February	  28:	   	  Full	  paper	  and	  Short	  paper	  submission	  deadline	  April	  15:	  	  No'ﬁca'on	  of	  acceptance	  May	  15:	  	  Camera	  Ready	  paper	  due	  May	  15:	  	  Early	  Registra'on	  deadline	  June	  30:	  	  On-­‐line	  Registra'on	  deadline	  July	  7-­‐9:	  Conference	  	  	  	  (Cf:	  Fron'ers	  in	  Service:	  July	  9	  -­‐12)	  	  Topics	  include,	  but	  are	  not	  limited	  to	  the	  following	  topics:	  Theme:	  “Engineering	  and	  Management	  of	  Smart	  Service	  Systems	  -­‐	  Cultural	  factors	  in	  customer	  engagement”	  Cogni've	  advisors,	  assistants	  Service	  Economics	  &	  Globaliza'on	Context-­‐based	  services	
Service	  Human	  Resources	Enhancing	  service	  analysis	  and	  tes'ng	  with	  VR/AR/MR	 Service	  Innova'on	  &	  Design	
Human	  factors	  in	  service	  engineering	Service	  Management	  &	  Opera'ons	
Mechanism	  design	  for	  services	
Service	  Marke'ng	
Product	  Service	  System	  (PSS) 	  	Service	  robo'cs	
Regional	  development	  &	  policymaking	
Theore'cal	  Perspec'ves	  on	  Service	  	Smart	  service	  systems	
Tourism	  &	  hospitality	

About	  Society	  for	  Serviceology	  Services	   are	   key	   ac'vi'es	   with	   the	   globaliza'on	   of	   economy	   and	   also	   underlie	  quality	   of	   life	   of	   local	   people.	   Society	   for	   Serviceology	   explores	   scien'ﬁc	  systema'za'on	   of	   services	   and	   promotes	   technological	   developments	   for	  solu'ons	   of	   industrial	   issues.	   The	   society	   was	   established	   on	   Oct.	   1,	   2012	   in	  Japan.	  
hap://www.Serviceology.org/	  Collabora'on	  Complex	  Building,	  Keio	  University	  Hiyoshi	  Campus