hardware guide
pro & gx range#createtogether

Contents
Welcome........................................................................................................................................................................................................................................................................2
Front panel................................................................................................................................................................................................................................................................3-7
Rear panels..............................................................................................................................................................................................................................................................8-11
Powering your pro/gx server.............................................................................................................................................................................................................................12
Quick start....................................................................................................................................................................................................................................................................13
VFC cards....................................................................................................................................................................................................................................................................14
Changing VFC cards......................................................................................................................................................................................................................................15-18
General Information...............................................................................................................................................................................................................................................19
Compliance...............................................................................................................................................................................................................................................................20
Support..........................................................................................................................................................................................................................................................................21

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WelcomeYour new disguise server is just minutes away from being setup and ready to go. Please read the instructions in this hardware
guide carefully in order to understand how to work with your machine.
You can also refer to the online guides at help.disguise.one
The pro range (2x4pro, 4x4pro, vx 1, vx 2 and vx 4) is disguise’s cutting edge solution for large and complex shows. The pro
range set a standard for power and flexibility. They are suited for the most demanding touring productions, massive multiprojector shows, TV, broadcast and high-quality fixed installs. They also give users the option to change the video output signal
through Video Format Conversion cards (VFC), so shows can be delivered with fewer machines, no downstream splitters andpractically no latency.
The gx range (gx 1, gx 2 and gx 2c) is the natural evolution of the pro range due to the current demand for real-time generative
content in the shows of today and the future. Providing the same rugged touring chassis that we have built and developed over
the years but with a little extra power to push those generative effects. The industry first, patented Video Format Conversions
cards (VFC) are fully compatible across the complete pro and gx series.
We put great care and effort into the development and manufacture of our products. Please contact your Sales team or the
Support team if you experience any issues with this product. Contact details can be found at the end of this booklet.
If you have any questions or feedback for us, we’d be happy to hear from you.
The team at disguise

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Front panels
4x4pro front panel
2x Thumbscrews
Rack Handles
1

2

OLED Display
1/4” Headphone JackUSB 3.0 Ports

Reset
Power Indication
Power Button
Rack Ears

To reveal the drive bay and to inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

SSD Drives

Fan CoverPower Supply Fan

Filter Housing in
Down Position* The 4x4pro comes with 4x SSD drives. For more information on hard drive configuration refer to the online hardware guide.

FilterFilter Brace
4x Screws
1
2

3
4

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material, first remove the screws from thefilter housing marked as in the diagram above. Give the filter a clean, replace the filter in the metal frame and reattach the filter brace.

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2x4pro/gx 2/gx 2c front panel
2x Thumbscrews
Rack Handles
2

1

OLED Display
1/4” Headphone JackUSB 3.0 Ports

Reset
Power Indication
Power Buttond3

Rack Ears

4x4proTo inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Fan CoverPower Supply Fan

Filter Housing in
Down Position* The 2x4pro/gx 2/gx 2c comes with 1 internal storage drive. For more information on hard drive configuration refer to the online hardware guide.

FilterFilter Brace
4x Screws
1
2

3
4

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material, first remove the screws from thefilter housing marked as in the diagram above. Give the filter a clean, replace the filter in the metal frame and reattach the filter brace.

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gx 1 front panel
2x Thumbscrews

1

2

Rack Handles
OLED Display
USB 3.0 Ports
Reset

Power Indication
Power Button

1

Rack Ears

To inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Fan CoverFilter Housing in
Down Position

1* The gx 1 comes with 1 internal storage drive. For more information on hard drive configuration refer to the online hardware guide.

Filter

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material carefully unclip the filter from it’sholding tags. Give the filter a clean and replace the filter in the metal frame.

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vx 1/vx 2 front panel
2x Thumbscrews
Rack Handles

2

1

Power Button
1/4” Headphone JackUSB 3.0 Ports

OLED Display
Power Indication
2

Rack Ears

To inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Drive Caddy

Fan CoverFilter Housing in
Down Position* The vx 1/vx 2 comes with 1x NVMe drive. For more information on hard drive configuration refer to the online hardware guide.

FilterFilter Brace
4x Screws
1
2

3
4

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material carefully unclip the filter from it’sholding tags. Give the filter a clean and replace the filter in the metal frame.

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vx 4 front panel
2x Thumbscrews
Rack Handles

1

2

Power Button
1/4” Headphone JackUSB 3.0 Ports

OLED Display
Power Indication
Rack Ears

To inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Drive Caddies

Fan CoverFilter Housing in
Down Position* The vx 4 comes with 4x NVMe drives. For more information on hard drive configuration refer to the online hardware guide.

FilterFilter Brace
4x Screws
1
2

3
4

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material carefully unclip the filter from it’sholding tags. Give the filter a clean and replace the filter in the metal frame.

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pro & gx Hardware Guide | Q4 2020
DisplayPort 1.2 (GUI)

Genlock Input

USB 3.0 Ports

LTC Timecode
Balanced XLR Input

HD SDI Inputs x 3
or 3G SDI x 2

DisplayPort 1.2 (GUI)

Genlock Input

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

ADAT/SPDIF IN & OUT

Midi IN & OUT

HD SDI Inputs x 4
or 3G SDI x 2

Light Switch for
Back Panel I/O

10 GBit/sec Media
Ethernet C & D

USB 3.0 PortUSB 2.0 Ports A & B

1 GBit/s
Ethernet A & B

VFC Output 4

VFC Output 3

VFC Output 2

VFC Output 1

PowerCON TRUE1
Loop ThroughNeutrik PowerCON TRUE1

10 GBit/sec Media
Ethernet C & D

gx 1
Light Switch for
Back Panel I/O

1 GBit/s
Ethernet A & B

VFC Output 1

PowerCON TRUE1
Loop ThroughNeutrik PowerCON TRUE1

Rear panels

4x4pro back plane

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pro & gx Hardware Guide | Q4 2020

DisplayPort 1.2 (GUI)

Genlock Input

Audio Output
Left & Right XLR

DisplayPort 1.2 (GUI)

Genlock Input

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

ADAT/SPDIF IN & OUT

ADAT/SPDIF
IN & OUT
Audio Input
Left & Right XLRMidi IN & OUT

Midi IN & OUT

HD SDI Inputs x 3
or 3G SDI x 2

Light Switch for
Back Panel I/O

Light Switch for
Back Panel I/O
8x 3G-SDI Inputs

10 GBit/sec Media
Ethernet C & D

USB 3.0 Ports

1 GBit/s
Ethernet A & B

VFC Output 2

2x 10 Gb/s Media
Ethernet C & D

3x USB 3.0 Ports

2x Gb/s
Ethernet A & B

VFC output 2

VFC Output 1

PowerCON TRUE1
Loop ThroughPowerCON TRUE1
Loop Through
VFC output 1

Neutrik PowerCON TRUE1

gx 2c
Neutrik PowerCON
TRUE1

2x4pro/gx 2

A

C

B

E

D

G

F

H

* The gx 2c comes as standard with 2x HDMI VFC as default.
** For capture, please use only 75ohm HD-BNC Cables or adapters.

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<1>

B

< 10 >

D< 25 >

12G

E

MGMT

C

C
GENLOCKDI

IO* The vx 1 comes as standard with 1x HDMI VFC as default.
** For capture, please use only 75ohm HD-BNC Cables or adapters.

vx 2

12G

B

C
L
R

L

R

E
12G

Midi In & Out

ADAT/SPDIF
In & Out

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

1x 12G-SDI or
4x 3G-SDI

25 GBit/sec
Ethernet D & E

Management Port

10 GBit/s
Ethernet B & C

1 GBit/s
Ethernet A

VFC output 1

USB 3.0 ports

Rear Light Switch& Mode Setting

Neutrik PowerCON TRUE1

DisplayPort 1.2 GUI

R

DisplayPort 1.2 GUI

L

Genlock Input

R

Genlock Input

L

Midi In & Out< 25 >B

ADAT/SPDIF
In & OutC

Audio Output
Left & Right XLRDMGMTAudio Input
Left & Right XLR< 10 >

2x 12G-SDI or
8x 3G-SDI

B

25 GBit/sec
Ethernet D & E<1>Management Port

10 GBit/s
Ethernet B & C

1 GBit/s
Ethernet A

VFC output 2

VFC output 1

USB 3.0 ports

Rear Light Switch& Mode Setting

Neutrik PowerCON TRUE1

vx 1

D

GENLOCK

F

E

G

O

H

* The vx 2 comes as standard with 2x HDMI VFC as default.
** For capture, please use only 75ohm HD-BNC Cables or adapters.

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pro & gx Hardware Guide | Q4 2020
<1>

B
< 10 >

D< 25 >

MGMT

1

C

E
I

B

C

E
D

F

L
R

L
R

B

DisplayPort 1.2 GUI

Genlock Input

Midi In & Out

ADAT/SPDIF
In & Out

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

16x 3G-SDI

25 GBit/sec
Ethernet D & E

Management Port

10 GBit/s
Ethernet B & C

1 GBit/s
Ethernet A

VFC output 4

VFC output 3

VFC output 2

VFC output 1

USB 3.0 ports

Rear Light Switch& Mode Setting

Neutrik PowerCON TRUE1vx 4

CGENLOCK

D

F

O

E

* The vx 4 comes as standard with 4x HDMI VFC as default.
** For capture, please use only 75ohm HD-BNC Cables or adapters.

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Powering your server
The pro and gx range utilises the Neutrik powerCON TRUE1 as its power input. This mains connector is:• Lockable• Live-Mating (safely)• Extendable• Dust and water resistant

To power the server you should use a cable with the following attributes:• SJT flexible cord, min. 12AWG, min. 300V, min. 60ºC, max 4.5 m long
• One end terminated with NEMA 5-15P/BS 1363/CEE 7/7 plug
• Other end terminated with appliance coupler type Neutrik NAC3FXPowering a Multi Server System
The pro and gx range servers (apart from the vx 1/vx 2/vx 4) feature a power pass-through, making it possible to connect
multiple systems.
The power input to the machine is rated at 12Amps RMS per connection in Europe and USA.
Loop through cables should have the following attributes:• SJT flexible cord, min. 12AWG, min. 300V, min. 60ºC, max 4.5m long
• One end terminated with appliance coupler type Neutrik NAC3MX-W• Other end terminated with appliance coupler type Neutrik NAC3FX

Left - True1 Powercon and Loop Through connections on rear of unit.

Power cable daisy chain

Right - vx 1/vx 2/vx 4 Power panel with Tue1 Input.

CAUTIONRISK OF ELECTRIC SHOCK
DO NOT OPEN

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Quick start
1. Make sure you have connected a keyboard, mouse, monitor and speakers as shown below.

disguise unit connected to peripherals

2. Units in the pro and gx range are fitted with Neutrik powerCON TRUE1 connectors as standard.
3. Use the included power cable with the Neutrik powerCON TRUE1 connector to connect the unit to a power source.

Neutrik powerCON TRUE1 connector

Unit connected to power source

4. Press the power button on the front panel of the unit and wait for the system to boot.

Location of Power on/off button on front of unit
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VFC cards
The 4x4pro, 2x4pro, gx 1 and gx 2 ship standard with DisplayPort 1.2 outputs, the gx 2c, vx 1, vx 2 and vx 4 with HDMI 2.0
outputs, giving you 4K outputs plus an extra output for your control GUI. Quad-DVI and Quad-SDI cards (plus DP1.2 or HDMI 2.0
depending on default configuration) are available as accessories, allowing you to change cards as your production demands it.

Shown from left to right: DP 1.2, Quad-DVI, Quad-SDI, HDMI 2.0

VFC Card combinations:
The pro and gx range can combine the above cards in a range of combinations as shown below.
2x4pro 4x4pro vx 1 - 		vx 2 - 		
vx 4 - 		

Combination of any two cards at one time.
Combination of any four cards at one time.
Single card at one time.
Combination of any two cards at one time.
Combination of any four cards at one time.

gx 1 - 		
gx 2 - 		
gx 2c - 		Single card at one time.
Combination of any two cards at one time.
Combination of any two cards at one time.

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Changing VFC cards
Please note: Take steps to ensure you are free of static electricity before starting the procedure and ground yourself
appropriately. We recommend the use of an anti-static wrist strap as well as an anti-static mat if one is available. It is easiest
to change the cards starting on the right hand side, and it is advised to do so regardless of the amount of cards you need tochange.

Users can change VFC cards as they require. You can replace one or multiple cards. The following steps are a guide to help
users change over VFC cards. Please read carefully to ensure best practice. If the system does not work after following these
instructions, do not force the VFC cards but call our Support team as per the contact details on the last page of this document.
Step 1: Disconnect the system from all sources of power: remove the power cord from input and output, before changing the
VFC cards.
Step 2: Using a Phillips #1 screwdriver loosen the 4x retaining screws on the VFC card you want to replace. The screws areindicated with a red line in the image below.

Red lines indicate screw location. Example shows Quad DVI VFC cards

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Step 3: Lift the latch on the top right corner of the card and gentlly remove the card from the rear of the unit by pulling gently as
shown in the images below.

Please note: The VFC cards are fragile, be sure to pull straight not flexing the card and if under any resistance do not use
excessive force. Avoid touching the exposed electronics.

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Step 4: Gently place the removed card into the anti static box provided with your purchase.
Step 5: Gently insert the new VFC card into the vacant slot, being careful to line the card up with the guides both at the top andthe bottom of the system, as indicated for the bottom with red lines in the image below.

1 - EMC Gasket

Please note: The top and bottom of the card needs to slide into
the guides. Be sure that the grounding spring maintains its fixed
position to avoid jamming when re-inserting.

1

gx 1: With the gx 1, ensure that the latch is on the right when inserting a card. The plastic guides are located near the base of theserver and help align the card with the connector.

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Step 6: Once inserted into the guides, make sure the card is fully flush with the rear of the server by gently and firmly pressing in
the centre of the VFC card, as indicated in the image below.

Step 7: Fasten the four retaining screws before repeating all of the steps for the next card. To reduce the risk of damaging thethreads, do not apply excessive torque to the screws.

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General Information

Should you have questions or experience issues with this product, contact disguise Technologies Support team for assistance.
Only certified technicians should attempt to repair or configure components, please contact your sales manager to arrange thisor contact one of our support team through the contact page in this booklet.
For replacement parts or possible changes to the configuration, please contact your sales manager to arrange this or contact
one of our support team through the contact page in this booklet.
Ultimate disposal of this product should be handled according to all regional and national laws and regulations.
Power consumption:
AC-INPUT 100-240V
50/60Hz
Technical details and specifications can be found at: disguise.one/productsThis product contains components compliant with various International standards of manufacture, for full information pleasecontact one of our support team through the contact page in this booklet.

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Compliance
The manual and compliance are in reference to disguise products: 2x4pro (d-240000), 4x4pro (MB-4U-SYS-E52600-4076),
gx 1 (d-140000), gx 2 (d-240001), gx 2c (d-240003), vx 1 (d-140003), vx 2 (d-240004) and vx 4 (d-440001).
WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
Apparatus with Class I construction shall be connected to a mains socket outlet with a protective earthing connection.
CAUTION - The servicing instructions found within this guide are for use by qualified service personnel only. To reduce the riskof electric shock do not perform any servicing other than that contained within this manual unless you are qualified to do so.
This manual contains contains symbols to remind the user to ensure a safe working practice and environment. To ensure thesafe operation/maintenance of this product, the instructions within the guide should be strictly adhered to.

Caution, risk of electric shock

Warning, refer to accompanying documents

Important Safety Instructions:
1. Read these Instructions.
2. Keep these Instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with manufacturers guidelines.
8. Do not install near heat sources such as radiators, heat registers, stoves, or other apparatus (inc. amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarised or grounding-type plug. A polarised plug has two blades, with one wider
than the other. A grounding-type plug has two blades and a grounding prong. The wider blade/prong are included for yoursafety.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacle and the point of exitfrom the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the card, stand, tripod, bracket or table specified by the manufacturer with the apparatus. When a cart is used,
use caution during movement to avoid injury in case of the cart/apparatus falling.

13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified personnel, Servicing is required when the apparatus has been damaged in any way, such as(but not limited to) the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus,
the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

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Support
Helpful contacts
Support Teamsupport@disguise.one

Training Team				training@disguise.one
Sales Team			sales@disguise.one
					Helpful links
User Guide				help.disguise.one
Trial					disguise.one/en/get-disguise/get-trial
Software Updates		

disguise.one/download-disguise

Additional Designer licenses		store.disguise.one

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