Case Study:

Results:

Other World
Computing76%

False Positives
Reduction

Forter lifts sales by 4-6% for leading electronics
online retailer

4% - 6%
Lift in Sales

The problem
Other World Computing cares deeply about their customers. They
provide high quality products, expert advice concerning those
products, and excellent customer service. The idea behind all threeof these core components is the same - making sure that consumers
receive the best experience in every way possible.

0%

Chargeback
Loss3Daysto1Hr

FasterFulfillment

Unfortunately, selling valuable electronic merchandise comes witha risk. Online criminals love to purchase these sorts of goods, as
they are always popular and are easy to resell. Of course, thesefraudsters use stolen credit card information, and when the true
owner of the card finds out, the retailer is the one who ends up
paying the cost.

Eliminated
Manual Reviews

OWC was aware of this issue, and had developed a team of top
notch fraud analysts to combat it. The problem was that although
their work was good, it involved a lot of manual review, and thatmeant that legitimate customers were having to wait for confirmationof their order. A portion of them ended up canceling.

Case Study: Other World Computing

Instead of the fast dispatch that the company aimed for, andachieved with orders which were not flagged as potentiallyfraudulent, manual review meant it generally took several days todispatch. This was not in line with the optimal customer experienceand service that the company aims to provide.

The solution
When Other World Computing heard about Forter’s product,
they realized that it was exactly what they needed. Forter’s fraud
prevention system is highly accurate - so much so that all approvedorders are covered by a chargeback guarantee - and also fully
automated, working in real-time. That means that transactions
receive an instant approve or decline response.

“We are extremely satisfied
with our choice to workwith Forter. Our approvalrates are excellent,chargebacks are covered,and fulfillment times haveimproved considerably.”
Lawrence O’Connor, CEOOWC was also reassured by Forter’s consumer-centric emphasis,
which treats buyers as genuine unless proven guilty, and was
delighted to find that with Forter they had high approval rates of anaverage of 99%.
The OWC team was delighted by the intuitive nature of Forter’sinterface, which made the product easy to use right from thebeginning, and provided fraud and business-related informationand trends which the company has found useful from a businessperspective as it provides an extra level of insight into theircustomers, both real and fraudulent.

The result
The impact on customer satisfaction was immediate. Buyers are nolonger held up or confused by the wait caused by manual reviews,
and never have to provide extra information to prove their identity.
And ‘false positives,’ cases of good customers rejected because
they looked risky, which used to be at 4.2%, are now practicallyzero. That’s an improvement of 76% percent.
OWC now finds that they receive glowing consumer reviews frombuyers who would previously have been inconvenienced by themanual review process. Now all customers receive the same
speedy delivery. “Being able to provide that instant gratification isvery valuable for us,” reported Jennifer Soulé, President of OtherWorld Computing. “It really differentiates us from other retailers andnow all of our customers benefit from our fast processing time.

“Being able to provide that
instant gratification is very
valuable for us. It reallydifferentiates us from otherretailers and now all of ourcustomers benefit from ourfast processing time.”
Jennifer Soulé, OWC
President

Case Study: Other World Computing

Freedom to Focus
The excellent results that Other World Computing have seen with
Forter have enabled them to “leave the fraud fighting to the experts- the people who do this, and dig into this data, all day”, as Jennifer
Soulé put it. Moreover, resources previously allocated to fraud
prevention can now be usefully employed elsewhere, strengthening
the business as a whole.

“Forter has allowed us tofocus our resources where
they matter most, company
growth and the future.”Jennifer Soulé, OWC
President

What all this means for the company is a renewed ability to focus on
their market and their products, providing a world-class experience
for their customers.
“We always hated the idea that potential theft prevented us fromgetting products into legitimate customers’ hands. Before we
started working with Forter, even when we were using other fraud
management platforms, stopping that theft meant being constantlyengaged in the details of fraud prevention,” says Jennifer Soulé.
“But devoting the necessary time to do that was a distraction fromthe core business. Now, more time can be devoted to customer
growth and business opportunities. Forter has allowed us to focus
our resources where they matter most, company growth and thefuture.”

About Forter
Forter provides fraud prevention for the challenges of moderne-commerce. 100% automated, Forter’s solution evaluates
every transaction in real-time and provides instantaneous approval/
rejection decisions so genuine customers aren’t even aware thatthey’re being examined.
Behavioral analytics, cyber intelligence and elastic identity combinewith machine learning and the power of big data, informed andrefined by the human understanding of highly trained analysts,
to create a system so accurate that Forter offers a chargeback
guarantee. The result is that companies can make the choices thatare best for their business and its growth.

More Info
For more information aboutForter, please visit our
website:www.forter.com
or contact us at
info@forter.com

Case Study: Other World Computing