TBS Operation Co., Ltd.
COMPANY PROFILE

Disability Work Support CenterEMPLOY
MENTSUPPORTBuilding a new society
through work support.

01
Employment Transition
Support

04

02

EmploymentRetention Support

Return to Work(Rework) Support

SERVICE

Coriend provides an employment transition support service that supports people
with disabilities in finding employment and continuing their jobs at ordinary
companies, based on the Services and Supports for Persons with Disabilities Act.
Our main services are Return to Work (Rework) Support, supporting people on
leaves of absence as they return to work; Independence Training (lifestyle training),
supporting people with intellectual, mental and developmental disabilities to live
their everyday and social lives with independence; and Employment Retention
Support, mediating between employees and companies to support their continuous
employment and enable them to continue working for a long time.
About the Coriend brand name
The name Coriend is based on the image of the friendly fox that appears in the story The Little Prince by writer
Antoine de Saint-Exupéry. In the story, the fox tells the prince several important things. One of those things isthat, "It is only in the heart that one can see rightly; what is essential is invisible to the eye." We were deeply
inspired by the message communicated by this friendly fox, and felt that it tied in with the things that we value
constantly in our support efforts. The name Coriend, which we chose as the name for our new business, wascreated by combining the syllable "Co"—one possible reading of the kanji character for fox—with the English
word "friend." (Co + friend = Coriend.)
The suffix "Co" also has the meaning of working together, as in cooperation. At our support center, we value
the skill of using our hearts and minds to perceive the feelings of users, which are not visible to the eye, andstrive to provide support by thinking together with users.

03
Independence
Training(Lifestyle Training)Employment Transition Support

Return to Work (Rework) Support

What is Employment Transition Support?

What is Return to Work (Rework) Support?

Employment transition support is a service based on the Services and Supports for Persons with Disabilities Act, which can beused by people with physical, intellectual, mental or developmental disabilities and/or intractable diseases who aim to work atordinary companies. People can receive coherent support for improving their knowledge and abilities as required for employment,
and for everything from finding employment to firmly establishing themselves in the workplace after hiring. Requirements formaking use of employment transition support are as follows. (Users must qualify under all of the following requirements.)

Return to work (rework) support is a program that provides support for people who have taken leaves of absence due todepression, mood disorders or other mental health issues to return to work. In addition to providing support to facilitate a smoothand reliable return to work for persons who wish to do so, it also helps to prevent repeat leaves of absence. Users must qualify
under the following requirements.

Persons currently on a leave of absence from work due to depression, mood disorders or other mental health issues

Be aged 18 or over, but under the age of 65

Persons who wish to return to work, and have a strong will to engage in the rework program

Have a mental, developmental, intellectual or physical disability, intractable disease(that qualifies for support)and/or higher brain dysfunction

Persons permitted by an industrial doctor and their employer to attend the rework program

Be eligible for issue of a claimant certification for welfare services for persons with disabilities
by the municipality in which they live

Persons who are agreeable to coordination with their employer
Be eligible for issue of a claimant certification for welfare services for persons with disabilities
by the municipality in which they live

*In some cases, it may be possible to make use of the services without a disability certificate / handbook Please inquire for details.

*Support for persons who have already left work and are seeking reemployment is provided under the employment transition support service.

Features of the employment transition support service(Please inquire for other details.)

Rework Program Outline
Determining vocational
aptitude

Extensive range of workplace
training destinations

Generous support forworkplace retention

Discover your vocational aptitude
using MWS (Makuhari WorkSample).

Undergo workplace training at various
companies, utilizing our network ofspecial subsidiaries.

After finding employment, Coriend
mediates between companies andprovides backup for creating aneasy-to-work working environment.

The number of people able to work continuously has
increased as a result of the return to work support program

1.0

Percentage of work continuity

Employment transition support training content

Business communication
improvement training

Users are requested to continuously attend the TBS Operations Takadanobaba Work Support Center (in Shinjuku) and engage inthe rework program for around 3 to 12 months up until returning to their workplace.
The wide-range of program content includes office work to restore concentration and work abilities, psycho-education toappropriately deal with stress arising from things such as interpersonal relationships which may arise in the workplace after
returning to work, interpersonal skills (communication) programs including SST incorporating assertion anticipating the workplacesetting, and self-management programs for understanding and managing the state of one's own illness. By taking variousprograms, participants raise their level of preparation for returning to work, and link this on to actually doing so.

PC training

Practical training

Support for gaining
qualifications

Typing skills, Microsoft Office skillsInterview training, CV / resume(Word, Excel, PowerPoint), support

creation, light work tasks (filing

Business manners, English

Japanese language, practicalfor gaining PC-related

and sorting, etc.), telephone

conversation, group talk and groupbusiness manners, and other skills test

qualifications (Microsoft Office

response, etc.

work, WRAP (Wellness Recovery

qualifications The Japanese language

Specialist, PC skills test / P-Ken),

Action Plan), autogenic training

skills test may be taken withoutetc.

and other psychological programs.

physically attending the venue.

Rework program users

0.80.60.4Non-users
0.2

Rework research data based on a comparison between
continuous work rates for users and non-users of the reworkprogram upon returning to work shows a high rate of continuous
work and low risk of repeat leaves of absence for users of therework program in comparison with non-users after a period of
two years or more after returning to work.
*The analysis was made using a combination of sets of eligible participants each withsimilar ages, gender, diagnosed illness, history of leave/absence, business type andcompany scale.

00200400

600

800

1,0001,200

Number of hours (days) of continuous work

Source: Industrial Mental Health 20 (4) 2012

Independence Training(Lifestyle Training)

Employment Retention Support

What is Independence Training (Lifestyle Training)?

What is Employment Retention Support?

Independence training (lifestyle training) enables training and consultations for maintaining and improving lifestyle skills to enable
users to live independent everyday and social lives. We support the goals and hopes of each individual user. Through training,
we remove anxieties with regard to lifestyle and interpersonal aspects, and prepare users to head towards the next step. The
program is suitable for people who want to:

The employment retention support scheme was established in April 2018. It is a new welfare service that resolves lifestyleproblems accompanying work for people with disabilities working at ordinary companies, and provides support throughmediation between individuals and companies, to enable people with disabilities to continue working in the long term without
experiencing stress. For example, in many cases, when the following kinds of concerns and problems arise, it is difficult for you tosolve them alone.

Stabilize their physical condition

Become able to go outside

Become independent

Eventually find employment

Users must qualify under the following requirements.
Be aged 18 or over, but under the age of 65
Have a mental, developmental or intellectual disability (please consult with us if you have a physical disability
or a specific intractable disease)
Be eligible for issue of a claimant certification for welfare services for persons with disabilities
by the municipality in which they live
*In some cases, it may be possible to make use of the services without a disability certificate / handbook Please inquire for details.

Having difficulty communicating effectively with superiors and coworkers

Making many mistakes at work

Unable to establish a stable lifestyle rhythm, and is frequently late

Forgetting to take their medication

In such cases, using the employment retention support service enables you to receive advice, and gain cooperation such as byhaving the employer create an easy-to-work environment, in coordination with medical institutions and other relevantorganizations.

Employment retention support service content

Program content
Lifestyle abilities improvement program●

Physical condition management●

Personal grooming●●

Psychological program

Money management

Training for using public transportation●

Relaxation training●

Anger management●

Stress-relief methods

Company visits,
telephone consultation
support and advice

Coordination withcompanies,
medical institutions
and other support
organizations

Support for self
management in lifestyleaspects

Provision of information
to the company,
including the individual'scharacteristics
and matters for careand consideration*Persons who have found employment may make use of the service after using the employment transition, work continuation support A & B, lifestyle care,

Increasing communication skills●Greetings●SST (Social Skills Training)●Manner course●Self-expression training

Job-seeking activities●PC training●Interview practice●Preparing application documents

and/or independence training services.

Differences between employment transition support and employment retention support
Service provision location

We provide support to match your feelings.
Start and receive job-seeking support and work support from independence training onward. We support your choices regarding
career path at the end of the two-year period, and whether or not to undergo training for job-seeking activities. (We coordinate withrelevant organizations to enable a choice of better methods.)
Our employment transition support service is also located on the same floor. Consult with staff responsible for work support. Participate
in employment transition support programs. We provide support for company tours and preparation of application documents.
Attend starting from one day or a half day a week. Consult and decide your attendance days according to your lifestyle rhythms,
hospital visits and other factors. Let's consider your wishes and future lifestyle while consulting with other institutions, including hospitals
and ward/city offices.

Employment transition support location
Employment retention
support provided by employmenttransition support
Jobseeking

Employment retention support location

Service content

Employment Transition Support

Service provision period

Maximum two years

Maximum six months

Maximum three years

Claimant certification for welfare
services for persons with disabilities

Required

Not required

Required

Personal coverage of usage fee

Personal coverage of a portionof fees (10%) arises based on annual
income for the previous fiscal year.

Not required

Personal coverage of a portionof fees (10%) arises based on annual
income for the previous fiscal year.

Employment retention support service

Disability Work Support Center

TBS Operation Co., Ltd. was established as a subsidiary of Tokyoto
Business Service Co., Ltd., a third-sector model company that employs
numerous people with serious disabilities.

Company name

TBS Operation Co., Ltd.

Head Office

ASK Building 5F, 2-4-46 Toyo, Koto-ku, Tokyo,
135-0016

Contact information

TEL: +81-3-3615-3500 / FAX: +81-3-3615-5711

Paid-in capital

40 million yen
April 1, 2011EstablishedEstablished as a fully-owned subsidiary ofTokyoto Business Service Co., Ltd.

President andrepresentative director

Fumiaki Nezu

Business operations

Employment transition support,
return to work (rework) support,
independence training (lifestyle training),
employment retention support
Coriend Toyocho

2-4-46 Toyo, Koto-ku, Tokyo, 135-0016
ASK Building 5F
TEL: +81-3-3615-3500
Coriend Takadanobaba
Centers

1-4-15 Takadanobaba, Shinjuku-ku, Tokyo 169-0075
Taiju Life Insurance Takadanobaba Building 2F
TEL: +81-3-5155-1981
Coriend Monzennakacho

2-6-13 Tomioka, Koto-ku, Tokyo 135-0047
GOWA Tomioka 2F
TEL: +81-3-5809-8290

https://www.tokyotobs-op.co.jp