Road Services Terms of Use
Chapter 1

General Provisions(Scope of application)
Article 1
1) This Agreement applies to all road services (hereinafter JAF Road Services or Road
Services) carried out by Japan Automobile Federation (JAF) (hereinafter JAF). Mattersthat are not stipulated in this Agreement shall follow Japanese law or ordinary
practices.
2) JAF Road Services shall be used in agreement to these Terms of Use. When using Road
Services, the user is deemed to agree to these Terms of Use.
(Amendments to this Agreement)
Article 2
1) Without contradiction to the purpose of these uses of Road Services and where it isnecessary, under circumstances within reasonable range, JAF may revise these Termsof Use.
2) When there is an intention by JAF to revise these Terms of Use, users will be notifiedof the contents of the revised Agreement and the effective date in advance, throughpostings on the JAF website and members’ bulletin.
3) When using the JAF Road Service after the effective date of this revised Agreement,
the user shall be deemed to have accepted the amendment of this Agreement.
Chapter 2

Description of Road Services(Road Service system and area of service)
Article 3
1) JAF Road Services will be carried out by JAF or a garage entrusted by JAF (hereinafterContracted Garage).
2) JAF Road Services are offered in all areas of Japan with the exception of some remoteislands. Please enquire separately for JAF Road Services in remote islands.
(Eligible vehicles)
Article 4
Vehicles eligible for JAF Road Services shall be as specified in Appendix 1 “Vehicles eligible
for road services”.
(Description of Road Services and range of work)
Article 5
1)

Road Services are relief services provided when obstacles prevent a car from being

driven. JAF Road Services consist of the following:(1) On-site emergency worki.

Unlocking the door when key is locked inside or lostii.

Refueling when fuel runs outiii.

Spare tire replacement or emergency repair of punctured tireiv.

Inspection and emergency measures for flat battery or battery
malfunctionv.

Pulling out a stuck vehicle (when it cannot escape a snowy road surface,sandy beach, or other stuck situation without help)vi.

Relief of wheel in the ditch or fallen vehiclevii.

Other work that can be completed on site within 30 minutes(2) Towing and transport
When the vehicle is unable to run on its own due to breakdown or accident
and restoration is deemed difficult with on-site emergency relief, upon
consultation with the user, the vehicle will be towed or transported to thenearest car dealer or a location designated by the user.
(3) Advisory service by phone or email regarding method of vehicle operation andthe like.
A service that provides necessary advice by telephone or email regarding theoperation of vehicles (including functional operation), trouble handling vehicles,
inquiries, or consultation.
2)

When providing road services prescribed in (1) and (2) in the preceding paragraphon expressways, in order to secure work safety, two vehicles will be dispatched as a
general rule and one will be used to warn vehicles coming from behind.

Chapter 3

Use of Road Services(Use of JAF Road Services by members)
Article 61) As long as they are in vehicles that correspond to the eligible vehicles in Appendix 1“Vehicles eligible for road services”, individual and family members of JAF may use JAF
Road Services as a JAF member regardless of whether they are driving the vehicle orriding as a passenger and regardless of whether or not the car is registered in theirname – their own car, a company car, or a rented car.
However, members may not use JAF Road Services when they are traveling as
passengers in a bus, taxi, or other business vehicle, when the target vehicle is a
product belonging to a business or for a product, or when the vehicle is entrusted dueto parking or storing for the purpose of business or being land-transported.
2) Corporate members using vehicles with the vehicle identification number or vehicle
number (hereinafter Vehicle Number) submitted to JAF may use JAF Road Services as
JAF members. (For corporate members who are rental car members, this includes useof the registered car by the renter of the car who has permission to use a rental car
membership card in accordance with the provisions of Article 6 of the “Rental Car
Membership Agreement”. The same shall apply hereafter.)3) Members planning to use JAF Road Services as JAF members must present their JAF
membership card or JAF digital membership card (hereinafter Membership Card) at
the relief site where Road Services are being provided. Users who do not present their
Membership Card will be treated as non-members.
(Use of JAF Road Services by non-members)
Article 7
Non-members may use JAF Road Services as long as there is no interference with the useof JAF Road Services by members.
(Requesting JAF Road Services)
Article 8
1) Users requesting JAF Road Services shall provide information regarding failure of the
car and other information necessary in order to provide Road Services.
(1) User’s name, address (company address for corporate members), and contact(2) If the user is a JAF member, membership number(3) Information regarding vehicle (manufacturer, car name, vehicle number)(4) Telephone number, email address, or other information so that the requester canbe contacted(5) Details of the relief request(6) Information regarding relief location(7) Other information necessary for the use of Road Services
Requests can be made by telephone or from a special smartphone app provided
by JAF2) After the request is made, if it becomes unnecessary to use the Road Service,
cancellations can be made by telephone or the smartphone app before JAF arrives.
(Precautions and requests regarding use of JAF Road Services)
Article 9
When using JAF Road Services, users are asked to cooperate and understand the following
points, for smooth service.
(1) Implementing safety measures

In the case of a breakdown or accident on the road, please use a stop sign or warningreflectors as safety measures to prevent secondary accidents.
Particularly, it is extremely dangerous to stop on the expressway. Please wait outside
the guardrail until a road service patrol vehicle arrives.
(2) Road Services on expressways
Because of the danger of working on expressways, it may take time to take proper
measures necessary to ensure work safety.
(3) Contacting related parties
When Road Services are provided in locations managed by a third party or when
Road Services are provided on a vehicle owned by a third party, be sure to contact
the relevant person (manager of the facility or owner of the vehicle) to obtainconsent.
(4) Puncture repair
Puncture repair of a tubed tire or front tire of a two-wheeled vehicle may not be
possible on site. If applicable, please provide this information when requesting Road
Service.
(5) Road Service use at home or in parking lots
When Road Service is needed at a home or parking lot, the type of work vehicle
dispatched for relief may be limited.
(6) Response during concentrated relief requests
When there is a sudden increase in requests for relief due to heavy rain, heavy snow,
disaster, and so on, telephones may not connect easily and it may take time for roadservice patrol vehicles to arrive on site, or depending on road conditions, may not beable to arrive.
(Matters to be observed by users)
Article 10
When using JAF Road Services, users should observe the following matters:(1) Follow staff instructions and cautions.
(2) In addition to being in attendance during Road Service work, cooperate whennecessary, for smooth and appropriate Road Services.
(3) If the owner of the car is absent when unlocking the door, present a driver’s license,
vehicle inspection certificate, and any other documentation to confirm theidentification of the person present, as requested by staff.
Chapter 4

Implementing Road Services(Implementing Road Services)Article 111) JAF will comprehensively check the vehicle’s faulty condition, location of fault, andother vehicle conditions based on the user’s relief request and strive to provide
optimum services according to the situation by judgment of the staff.
2) Pursuant to Article 6, Paragraph 1 proviso, if the circumstances dictate that a member
cannot use Road Services or when it is deemed that the situation falls under “whenRoad Services cannot be used” stipulated in each item under Article 14, JAF may
refuse Road Services at relief locations.
3) In the process of providing Road Services, if it is inevitable and predicted that there isa possibility of damage to the body of the car for example, the user may be requested
to sign a document exempting JAF for damage liability.
(Confirmation at completion of Road Service)
Article 12
When the user confirms that Road Service has been completed, the user shall sign adocument of completion provided by JAF.
(Fees, etc. for Road Services)
Article 13
1) JAF Road Services for members shall be free of charge to a certain extent and services
in excess charged as stipulated in Appendix 2 “Road Service Charges”.
2) When non-members use JAF Road Services, all serviced will be charged fees as
stipulated in Appendix 2 “Road Service Charges”.
3) Notwithstanding the provisions of the preceding two paragraphs, when partsexchanges, oil and grease, fuel costs, and other expenses are incurred when using JAF
Road Services, the costs corresponding to the actual expenses shall be borne
separately from the usage fee.
In addition, if additional fees such as parking, round-trip boarding fees for a car ferry,
and the like become necessary before the Road Service vehicle arrives, these costs
shall be borne separately.
Article 141) When any of the following apply, Road Services cannot be provided, regardless ofmembership or none thereof.
(1) When there is a risk of violating Japanese laws and ordinances.
i.

Illegally modified vehicles or those without official license plates(including temporary license plates or manufacturer license plates).

ii.

Expiredinspection

certificate,unless,however,anunavoidable

circumstance such as hindering traffic if left unattended, within theallotted period of compulsory automobile liability insurance.
iii.

The user of the car is in violation of the Japanese laws and ordinances,such as unlicensed driving or drunk driving, or there is a risk of violation.

iv.

An accident that needs to be reported to the police is not reported to thepolice.

v.

When the consent of the manager of property or facility is not obtained inorder to work where Road Services are provided.

(2) When providing Road Services causes risk of new trouble or dangeri.

When unlocking the door lock because of locking the key in the car or lossof the key, or if there is a key but the vehicle needs to be towed ortransferred to where the key is, when the owner of the car or the user
cannot be verified (including cases where membership and automobile
inspection certificate are not presented without justifiable reasons or
documents necessary for identity verification are not presented).

ii.

In the case of towing or transport of vehicles, the destination is not
specified or the necessary contact has not been made to the manager ofthe land or facility on the receiving end.

iii.

If there is risk of damaging the load because of implementation of Road
Services.

iv.

When the load consists of dangerous goods and there is a possibility ofdanger when providing Road Services.

v.

Otherwise, if it is deemed that there is a possibility of causing any danger
by implanting work.

(3) When it is difficult to handle JAF equipment, technology, or qualifications.
i.

When work involving disassembly and maintenance of critical security
parts is required.

ii.

Vehicles with structures difficult to transport.

(4) When natural or geographical conditions are restricted, or the work environmentis dangerous, and it is difficult to provide Road Servicesi.

In areas where entry is prohibited, places where vehicles cannot pass, orplaces where danger is expected upon entry.

ii.

Areas where vehicle operation is difficult due to unplowed snow, floods,
etc.

iii.

Regions where work is considered dangerous depending on weather
conditions and the surrounding environment.

iv.

Areas such as remote islands where it is difficult to dispatch relief

vehicles.
(5)

When it is difficult to implement smooth and appropriate Road Servicesi.

When it is determined that the user belongs to an anti-social power thatposes a threat to social order and securityii.

When the user cannot comply with the user’s compliance matterprescribed in Article 9iii.

When the user obstructs smooth implementation of Road Services due torough behavior at the time of request or provision.

iv.

When there is delinquency of usage fee.

v.

In spite of repeated advice, when the user does not take measures suchas maintenance of the vehicle, replacement of parts, and so on, or takepreventive measures to avoid seeable problems, and make similar
repeated requests.

2) In the case of (2) above, JAF shall propose, if applicable, a method by which theperson making the request can solve the problem and in the case of (3) guide the user
to an alternative business other than JAF who can provide the work.
Chapter 5

Handling of personal information(Handling of personal information)
Article 15
Personal information acquired through the use of JAF Road Services will be handledappropriately,inaccordance

with

the

Policy (https://office.jaf.or.jp/eng/common/privacy/privacypolicy)

JAF
and

Privacy
PolicyforProtection of Personal Information (https://english.jaf.or.jp/common/privacy).
Chapter 6

General clauses(Responsibilities during road service)
Article 16
JAF will not be responsible for any damage to vehicles or injury caused by JAF Road
Services unless there is intentional or gross negligence on the part of JAF.
(Disclaimer by force majeure)
Article 17
In the event that there is a sudden increase in requests for relief due to heavy rain, heavy
snow, disaster, or other force majeure, telephones may not easily connect and Road
Service vehicles may take time to arrive or depending on road conditions, may not be able
to arrive on scene. In such cases, JAF will not be liable for damages suffered by members orthird parties unless there is intentional or gross negligence on the part of JAF as mentioned
in the preceding paragraph.
(Effectiveness of this Agreement)
Article 181) If, in the case that some provisions of this Agreement are deemed invalid underJapanese laws and regulations, the provisions other than those shall remain in effect.
2) If, in the case that some provisions of this Agreement are invalidated or canceled forcertain users, their validity will not be affected in relation to other users.
(Exclusive jurisdiction)
Article 19
In the event of a dispute with respect to this Agreement, district court having jurisdiction over
JAF regional headquarters and branch offices shall be the exclusive jurisdiction in the firsthearing.
(Supplementary provisions)
Article 1
These regulations will come into effect as of May 1, 2018.
Appendix 1

Vehicles eligible for road services (attached)

Appendix 2

Road Service Charges (attached)Appendix 1 (Terms of Use)

Vehicles eligible for road services
1. Types of vehicles eligible for road services(1) Vehicles that JAF provides road services for are automobiles with vehicle weight1 as statedon their vehicle inspection certificate of 3,000 kg or less with a maximum load capacity2 of
no more than 2,000 kg.
(2) Vehicles that fall under (1) above with a total weight3 exceeding 3,000 kg are not eligible
for JAF road services below due to limited JAF equipment capacity.
A.

Puncture repair

B.

Relief of wheel in the ditch, falling, or stuck vehicle

C.

Towing and transporting

Even if the total weight of the vehicle exceeds 3,000 kg, if the weight can be reduced to3,000 kg or less by unloading cargo, the above services (A, B, and C) may be used.

1: Vehicle weight: Weight of the automobile itself + weight at full tank + weight of specified amountof oil and cooling water.
2: Maximum load capacity: Maximum weight of cargo that can be loaded on the vehicle.
3: Total weight of vehicle: Vehicle weight + load weight. The “total vehicle weight” stated on thevehicle inspection certificate is the vehicle weight + (passenger capacity x 55kgs) + maximum load
capacity and is not the same as the total weight of the actual vehicle as stated here.

Appendix 1 (Terms of Use)

Examples of vehicles eligible for road services
Private passenger cars

Passenger car

Light passenger car

MinicarPrivately owned taxi

Wheelchair accessible taxi

Business passenger carsCompany owned taxi

2-wheeled vehicles (including those with side cars)

Large motorcycle

Medium-sized

Small motorcycle

Moped

Light truck

Light vanmotorcycle
Freight vehicles (private or business use)

Truck (2t or less)

Van type (2t or less)Special purpose vehicles (private or business use)

CamperLight truck (refrigerated)Appendix 1 (Terms of Use)

(3) Large buses (including microbuses) and trucks (including large trailers) with weightexceeding 3,000 kg or load capacity exceeding 2,000 kg are still eligible for road services
limited to refueling and unlocking the door.

Out of fuelKey locked in car

Examples of vehicles eligible for refueling and door unlocking services only
Passenger cars (private or business use)

Coach

School bus

Microbus

Freight vehicles (private or business use)

Large truck2.

Large trailer

Types of vehicles not eligible for road services
Both large- and small-sized special purpose motor vehicles (see drawings below) are not eligible
for road services, regardless of weight or maximum load capacity.
Large- and small-sized special purpose motor vehicles include auto-trailers, camping trailers,boat trailers, motorcycle trailers and all other trailers.

Large- and small-sized special purpose motor vehicles

Shovel loaders

Tractors

Bulldozers

Crane trucks

Road Service Charges
As of April 1, 2018

Appendix 2 (Terms of Use)
Non-members

Ordinary Roads

Type of charges

Members

Basic charges

Free

Work charges

Below are some typical examples of basic charges. For details, please refer to the road service
page on our website: https://english.jaf.or.jp/about-road-service/estimate-costs

Towing/transport

Free up to first 15 km and 720
yen per km in excess of 15 km

720 yen per km

Parts/oil/fuelAt costAt cost8AM–8PMA charges

Basic charges

8PM–8AM
8,230 yenFree

10,290 yen

Cases other than B charges such as
acceleration/deceleration lane, bus stop etc. on
the main line.
16,460 yen

19,540 yen

Expressways

B charges

Service areas and parking areas (excluding
acceleration/deceleration lanes), when work iscompleted at the same place.
10,290 yen

12,340 yen

Work charges

Below are some typical examples of basic charges. For details, please refer to the road service
page on our website: https://english.jaf.or.jp/about-road-service/estimate-costs

Towing/transport

Free up to first 15 km and 720
yen per km in excess of 15 km

720 yen per km

At costAt costParts/oil/fuelRoad service patrol vehicle toll
chargeTraffic flow surveillance patrol
vehicle toll charge
Advisory services on car operation

Free (*)

At costFree (*)

At costFree―・ Shown prices include taxes(10%).
・ The lower of the cost for time of (daytime vs night time charges) will apply to basic charges that correspond to either arrival or application.
For reservations, the rate at the time of arrival will apply.
* The toll fee from the location of the stalled damaged vehicle to the next interchange is free of charge.
Where expressways continue to be used past the next interchange, toll fees will be charged for members and non-members alike.

Typical examples of road service charges
Non-members

Type of charges

Members

1

Flat battery(Work to connect cable to start theengine. No charging service.)Free

12,880 yen

14,940 yen

2Exchage with customer-owned
battery (Separate parts fee apply
for JAF-supplied battery.)Free

12,880 yen

14,940 yen

3Exchange with spare tire
(Replacement of punctured tire,
only when there is no exchange
between front and rear tires.)Free

11,020 yen

13,080 yen

4Keys locked in car (unlocking)Free

12,880 yen

14,940 yen

5Pulling up vehicle (wheel in ditch)(When one wheel has fallen into a
ditch nearly parallel to the road.)Free

11,950 yen

14,010 yen

6

15 km towing(When lifting two wheels with a
tow truck because of an accident
or breakdown and towing 15 km.)Free

23,680 yen

25,740 yen

7

Out of fuel (10 liters refueling)

Fuel cost only

8,230 yen + fuel cost

10,290 + fuel cost

8AM–8PM8PM–8AM* Typical examples of road service charges include the basic charges, work charges, and towing fee in case of towing.