hardware guide
pro & gx range#createtogether

ContentsWelcome........................................................................................................................................................................................................................................................................24x4pro Front panel...................................................................................................................................................................................................................................................32x4pro/gx 2 Front panel........................................................................................................................................................................................................................................4gx 1 Front panel...........................................................................................................................................................................................................................................................5Rear panels...............................................................................................................................................................................................................................................................6-7
Powering your pro/gx server...............................................................................................................................................................................................................................8Quick start......................................................................................................................................................................................................................................................................9VFC cards....................................................................................................................................................................................................................................................................10
Changing VFC cards.......................................................................................................................................................................................................................................11-14
Support....................................................................................................................................................................................................................................................................15-17

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WelcomeYour new disguise server is just minutes away from being setup and ready to go. Please read the instructions in this hardware
guide carefully in order to understand how to work with your machine.
You can also refer to the online guides at help.disguise.one
The pro range is disguise’s cutting edge solution for large and complex shows. The pro range, 4x4pro and 2x4pro set a
standard for power and flexibility. They are suited for the most demanding touring productions, massive multi-projector shows,TV, broadcast and high-quality fixed installs. They also give users the option to change the video output signal through Video
Format Conversion cards (VFC), so shows can be delivered with fewer machines, no downstream splitters and practically nolatency.
The gx range is the natural evolution of the pro range due to the current demand for real-time generative content in the showsof today and the future. Providing the same rugged touring chassis that we have built and developed over the years but with alittle extra power to push those generative effects. The industry first, patented Video Format Conversions cards (VFC) are fullycompatible across the complete pro and gx series.
We put great care and effort into the development and manufacture of our products. Please contact your Sales team or theSupport team if you experience any issues with this product. Contact details can be found at the end of this booklet.
If you have any questions or feedback for us, we’d be happy to hear from you.
The team at disguise

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Front panels
4x4pro front panel
2x Thumbscrews
Rack Handles
12

OLED Display
1/4” Headphone JackUSB 3.0 Ports

ResetPower Indication
Power Button
Rack Ears

To reveal the drive bay and to inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

SSD Drives

Fan CoverPower Supply Fan

Filter Housing inDown Position* The 4x4pro comes with 4x SSD drives. For more info on hard drive configuration refer to the online hardware guide.

FilterFilter Brace
4x Screws
1
2

3
4

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material, first remove the screws from thefilter housing marked as in the diagram above. Give the filter a clean, replace the filter in the metal frame and reattach the filter brace.

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2x Thumbscrews
Rack Handles
21

OLED Display
1/4” Headphone JackUSB 3.0 Ports

ResetPower Indication
Power Buttond3

Rack Ears

4x4proTo inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Fan CoverPower Supply Fan

Filter Housing inDown Position* The 2x4pro/gx 2 comes with 1 internal storage drive. For more info on hard drive configuration refer to the online hardware guide

FilterFilter Brace
4x Screws
1234

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material, first remove the screws from thefilter housing marked as in the diagram above. Give the filter a clean, replace the filter in the metal frame and reattach the filter brace.

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gx 1 front panel
2x Thumbscrews

12

Rack Handles
OLED Display
USB 3.0 Ports
ResetPower Indication
Power Button

1

Rack Ears

To inspect the air filter undo the two thumb screws on the front of the unit (1 & 2)

Fan CoverFilter Housing inDown Position

1* The gx 1 comes with 1 internal storage drive.

Filter

You should regularly inspect the air filter on the front of the unit to prevent loss of cooling efficiency. To remove the air filter material carefully unclip the filter from it’sholding tags. Give the filter a clean and replace the filter in the metal frame.

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pro & gx Hardware Guide | Q4 2017
DisplayPort 1.2 (GUI)

Genlock Input

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

ADAT/SPDIF IN & OUT

Midi IN & OUT

HD SDI Inputs x 3
or 3G SDI x 2

Light Switch for
Back Panel I/O

10 GBit/sec Media
Ethernet C & D

USB 3.0 Ports

1 GBit/s
Ethernet A & B

VFC Output 2

VFC Output 1

PowerCON TRUE1
Loop ThroughNeutrik PowerCON TRUE1

DisplayPort 1.2 (GUI)

Genlock Input

Audio Output
Left & Right XLR

Audio Input
Left & Right XLR

ADAT/SPDIF IN & OUT

Midi IN & OUT

HD SDI Inputs x 4or 3G SDI x 2

Light Switch for
Back Panel I/O

10 GBit/sec Media
Ethernet C & D

USB 3.0 PortUSB 2.0 Ports A & B

1 GBit/s
Ethernet A & B

VFC Output 4

VFC Output 3

VFC Output 2

VFC Output 1

PowerCON TRUE1
Loop ThroughNeutrik PowerCON TRUE1

Rear panels

4x4pro back plane

2x4pro/gx 2

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pro & gx Hardware Guide | Q4 2017
DisplayPort 1.2 (GUI)

Genlock Input

USB 3.0 Ports

LTC Timecode
Balanced XLR Input

HD SDI Inputs x 3
or 3G SDI x 2

10 GBit/sec MediaEthernet C & D

Light Switch for
Back Panel I/O

1 GBit/s
Ethernet A & B

VFC Output 1

PowerCON TRUE1
Loop ThroughNeutrik PowerCON TRUE1gx 1

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Powering your server
The pro and gx range uses the Neutrik powerCON TRUE1 as its power input. This mains connector is:• Lockable• Live-Mating (safely)• Extendable• Dust and water resistant

To power the server you should use a cable with the following attributes:• SJT flexible cord, min. 12AWG, min. 300V, min. 60ºC, max 4.5 m long• One end terminated with NEMA 5-15P/BS 1363/CEE 7/7 plug
• Other end terminated with appliance coupler type Neutrik NAC3FXPowering a Multi Server System
disguise servers feature a power pass-through, making it possible to connect multiple systems.
The power input to the machine is rated at 12Amps RMS per connection in Europe and USA.
Loop through cables should have the following attributes:• SJT flexible cord, min. 12AWG, min. 300V, min. 60ºC, max 4.5m long
• One end terminated with appliance coupler type Neutrik NAC3MX-W• Other end terminated with appliance coupler type Neutrik NAC3FX

True1 Powercon and Loop Through connections on rear of unit

pro & gx Hardware Guide | Q4 2017

Power cable daisy chain

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Quick start
1. Make sure you have connected a keyboard, mouse, monitor and speakers as shown below.

disguise unit connected to peripherals

2. Units in the pro and gx range are fitted with Neutrik powerCON TRUE1 connectors as standard.
3. Use the included power cable with the Neutrik powerCON TRUE1 connector to connect the unit to a power source.

Neutrik powerCON TRUE1 connector

Unit connected to power source

4. Press the power button on the front panel of the unit and wait for the system to boot.

Location of Power on/off button on front of unit
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VFC cards
The pro and gx ranges ship standard with DisplayPort 1.2 outputs, giving you 4K outputs plus an extra output for your control
GUI. Quad-DVI and Quad-SDI cards are available as accessories, allowing you to change cards as your production demands it.

Shown from left to right: DP 1.2, Quad-DVI, Quad-SDI

VFC Card combinations:
The pro and gx range can combine the above cards in a range of combinations as shown below.
2x4pro - Combination of any two cards at one time.
4x4pro - Combination of any four cards at one time.
gx 1 - Single card at one time.
gx 2 - Combination of any two cards at one time.

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Changing VFC cards
Please note: Take steps to ensure you are free of static electricity before starting the procedure and ground yourself
appropriately. We recommend the use of an anti-static wrist strap as well as an anti-static mat if one is available. It is easiest
to change the cards starting on the right hand side, and it is advised to do so regardless of the amount of cards you need tochange.

Users can change VFC cards as they require. You can replace one or multiple cards. The following steps are a guide to help
users change over VFC cards. Please read carefully to ensure best practice. If the system does not work after following theseinstructions, do not force the VFC cards but call our Support team as per the contact details on the last page of this document.
Step 1: Disconnect the system from all sources of power: remove the power cord from input and output, before changing theVFC cards.
Step 2: Using a Phillips #1 screwdriver loosen the 4x retaining screws on the VFC card you want to replace. The screws areindicated with a red line in the image below.

Red lines indicate screw location. Example shows Quad DVI VFC cards

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Step 3: Lift the latch on the top right corner of the card and gentlly remove the card from the rear of the unit by pulling gently as
shown in the images below.

Please note: The VFC cards are fragile, be sure to pull straight not flexing the card and if under any resistance do not use
excessive force. Avoid touching the exposed electronics.

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Step 4: Gently place the removed card into the anti static box provided with your purchase.
Step 5: Gently insert the new VFC card into the vacant slot, being careful to line the card up with the guides both at the top andthe bottom of the system, as indicated for the bottom with red lines in the image below.

1 - EMC Gasket

Please note: The top and bottom of the card needs to slide into
the guides. Be sure that the grounding spring maintains its fixed
position to avoid jamming when re-inserting.

1

gx 1: With the gx 1, ensure that the latch is on the right when inserting a card. The plastic guides are located near the base of theserver and help align the card with the connector.

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Step 6: Once inserted into the guides, make sure the card is fully flush with the rear of the server by gently and firmly pressing in
the centre of the VFC card, as indicated in the image below.

Step 7: Fasten the four retaining screws before repeating all of the steps for the next card. To reduce the risk of damaging thethreads, do not apply excessive torque to the screws.

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Support
Helpful contacts
Support Teamsupport@disguise.one

Training Team				training@disguise.one
Sales Team			sales@disguise.one					Helpful links
User Guide				help.disguise.one
Trial					disguise.one/en/get-disguise/get-trial
Software Updates		

disguise.one/download-disguise

Additional Designer licenses		store.disguise.one

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