PT Bank CIMB Niaga Tbk supports
Sustainable Development Goals

#KEJARMIMPIASPIRATION BECOMES INSPIRATIONFOR INDONESIA
It all began with a sincere heart,progressing step by step, crafting
ideas and creation to answer the callof the soul.
Turning aspirations into inspiration,
creating innovation and positivechanges with CIMB Niaga. Together,
let’s pursue our dreams for Indonesia.

Disclaimer and Limitation of Liability
This Sustainability Report contains operational, financial
statements, projections and plans, strategy implementation,
and CIMB Niaga’s policies and objectives, which are classified as
forward-looking statements in the implementation of the law
and applicable regulations, except for historical matters. Thesestatements have the prospect of risk uncertainty and may resultin actual developments being materially different from thosereported. These prospective statements are made based on
various assumptions regarding current conditions and predictedconditions future in the business environment in which the Bank
conducts business activities. CIMB Niaga does not guarantee that
documents whose validity has been confirmed will bring certain
results as expected.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Table of Contents
CIMB Niaga at a Glance4

Sustainability Performance Highlights

12

Message from the President Director

16

Our Support to the Sustainability
Development Goals (SDGs)

24

Our Report

35

Independent Party Verification

121

Appendix, Reference, and Index

Pillar 4

GOVERNANCE AND RISK
Sustainability Governance92

Sustainability Risk Approach Framework

96

Environmental and Social Risk Approach

97

Risk Approach and Strategy towards
Climate Change

100

149

Developing Sustainability Policy andStrategy101

104

We Together with Employees

51

We and Green Office57

Sustainability Governance Approach
Based on International Financial ReportingStandards (IFRS) and Task Force for
Climate-related Financial Disclosures(TCFD)We Together With Business Partners

64

Ethical Business

106

Pillar 1

SUSTAINABLE ACTION

Pillar 2

Pillar 5

SUSTAINABLE BUSINESS
Responsible Banking

66

Sustainable Finance72

Customer Satisfaction Level andComplaint Resolution

78

Pillar 3

CORPORATE SOCIALRESPONSIBILITY (CSR)
Pilar 1: Education

81

Pilar 2: Health and Community Well Being

85

Pilar 3: Economic Empowerment

86

Pilar 4: Climate and Environment

90

ADVOCACY ANDSTAKEHOLDERSENGAGEMENT
Stakeholder Engagement110

Building a Culture of Sustainability andSustainable Finance

113

External Initiatives and Association
Memberships

116

Sustainable Finance Advocacy for
Stakeholders

117

Sustainability Activities

118

Response to Feedback

120

3

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

CIMB Niaga at a Glance[POJK51-C.2; C.3][GRI 2-1; 2-3; 2-6]

Legal Entity and Share Ownership
Company Name

Limited Liability Company

PT Bank CIMB Niaga Tbk

Listed on the Indonesian Stock Exchange (IDX) on 29
November 1989, with stock and bond code BNGA
Share Ownership
CIMB Group Sdn. Bhd: 91.48%

Date and Year of Establishment

PT Commerce Kapital: 1.02%

26 September 1955

Line of BusinessBanking Services

Websitewww.cimbniaga.co.id

E-mail Address

Corporate Secretary:corporate.secretary@cimbniaga.co.id
Sustainability:
sustainability@cimbniaga.co.id
Investor Relations:investor.relations@cimbniaga.co.id

Other Public Shareholders: 7.50%

Subsidiaries

PT CIMB Niaga Auto Finance (CNAF)
PT CIMB Niaga Sekuritas (CNS)

Head Office Address

Graha CIMB Niaga
Jl. Jend Sudirman Kav. 58
Jakarta 12190, Indonesia
Telp: (+62-21) 250 5252, 250 5353
Fax: | Fax: (+62-21) 250 5205

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Financing Portfolio Based on Business Segment(Rp Trillion)[GRI FS6][FN-CB-000.B]

25.0

71.8
11.7%

15.5%

23.1

33.7%

67.2
34.2%

11.7%

2023

16.1%

213.4

60.1
33.1%

11.6%

2022

17.5%

196.6

39.1%

33.1

21.1

2021

181.5

38.0%

83.4
Corporate

31.6

37.8%

74.7

Commercial

Emerging Business Banking (EBB)

31.8

68.5
Consumer

Non-Performing Loan (NPL) Rate [FN-CB-240a.2]

2023

2022

2021

1.9%

2.8%

3.5%

Significant Changes[POJK51-C.6][GRI 2-6]

This Sustainability Report informed a significant change during 2023, i.e. the appointmentof 1 (one) Independent Commissioner. However, there are no changes towards the Board of
Directors composition nor material topics.

562023 Sustainability Report
PT Bank CIMB Niaga Tbk

CIMB Niaga Vision, Mission, and Values

VISION

To be the Leading
ASEAN Company[POJK51-C.1] [SUSBA 1.1.1.1]

MISSIONTo provide universal banking services in Indonesia asa high-performing, institutionalized and integrated
company located in ASEAN and key markets beyond,and to champion the acceleration of ASEAN integrationand the region’s links to the rest of the world

Core Values [POJK51-C.1]

E P I C CENABLING TALENTPASSION

Our commitment
is to empowerand develop every
employee and strive
to be the best place
for the best talent.

We pursue
excellence inall we do anddeliver beyond theordinary.

INTEGRITY &ACCOUNTABILITY
Our commitment isto act in an ethicaland trustworthy
manner and be
accountable of all
our actions.

COLLABORATION
We commit to teamover individual
success, as CIMB
Niaga’s success is
my success as wellas our collective
success.

CUSTOMER
CENTRICITY
Our determination
is to put customers
first and always doright by them.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainability Strategy#SekarangUntukMasaDepan[POJK51-A.1](#NowForTheFuture)issustainability as an essential element, integrating

the spirit and commitment of Bank to continuously

environmental, social-economic, and Governance (ESG)

improve sustainable operational performance. As a partrisk mitigation aspects. In alignment with the integratedof the CIMB Group, CIMB Niaga embraced the Group’s

ESG framework, CIMB Niaga aims to deliver positive‘Forward23+’ sustainability. This strategy incorporates

impacts for stakeholders.

Sustainability Pillars
BANK
Sustainable Action
How we embed sustainability principles in all ourbusiness operations and processes to reduce ournegative impact, such as carbon footprint
and generate positive impact through ourbusiness

ADVOCACY ANDSTAKEHOLDERSENGAGEMENT
How we champion,
engage, build
capability andcapacity, raiseawareness, anddrive participation forsustainability, bothinternal and external

CUSTOMER
Sustainable Business
How we responsibly generate
profits, creating net positive impact
through the products and services
we provide, and by assisting andencouraging our customers andclients on their own sustainability
journeys

CIMB Niaga aligns
its sustainability
initiatives within
five key pillars
that seamlessly
integrated into
Bank’s businessstrategy.
SOCIETY

GOVERNANCE AND RISKHow we govern and reportsustainability risks, including
setting targets and tolerance levels,and how we organize and mobilize
ourselves for the best results

Corporate Social
Responsibility
How we use a portion of
our profits to enhanceand contribute towards
sustainable long-term
positive impacts in thecommunities around us7

82023 Sustainability Report
PT Bank CIMB Niaga Tbk

CIMB Niaga Sustainability Journey» Collaborating with CIMB Group in executing the “Net Zero Strategy & Climate Risk Management Project” tosupport the achievement of net zero emission (NZE) organization by 2050
» Published the Manufacturing Sector Guidance» Building the sustainability governance in relation to climate risk, one of which through the establishment of theIntegrated & Climate Risk Unit
» Developing climate scenario analysis (CSA) models and methodology, and joined the climate risk stress test
(CRST) pilot project as requested by the Financial Services Authority (OJK)» Implementation of Internal Carbon Pricing (ICP)» Participating in the acquisition of carbon units during the inauguration of the Indonesian Carbon Exchange (IDX
Carbon)» Utilization of renewable energy through the purchase of Renewable Energy Certificate (REC)» Launching of the 2024 - 2028 Sustainable Finance Action Plan (RAKB)» Development of Human Rights Policy» Implementation of No Deforestation, No Peat, and No Exploitation (NDPE)
commitments, starting with ‘new to bank’ clients in January 2023 and ‘existing tobank’ clients by December 2023
» Commitment to GHG emissions reduction interim targets for sectors with highsustainability risks, such as coal and cement» Commitment to achieve net zero GHG emissions for Scope 1 andScope 2 in operations by 2030, and commitment to achieve net
zero GHG emissions or reach NZE for the entire organization by
2050 (Scopes 1, 2, and 3)» Launch of the Sustainability-Linked Loan/Financing (SLL/F) andSustainable Finance (SF) programs» Sustainability Due Diligence (SDD) implementation» Development of the Sector Guidance» Formation of the Good Corporate Governance(GCG) & Sustainability Unit
» Formulation of Sustainability and Sustainable
Finance Policy» CIMB Niaga becomes member of the Indonesia
Sustainable Finance Initiative (IKBI)

Launching of the 2019 - 2023
Sustainable Finance Action Plan(RAKB)

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainability Awards & Ratings

ESG Ratings

Awardsnsparency &B-Universe Awards Tra
duction 2023 |Corporate Emission Re
undation x Investor
Bumi Global Carbon Fo
erse
Magazine from B-Univards 2023: The
Wholesale Banking Aw
ject FinanceIndonesia Domestic Pro
Indonesia Domestic
Bank of the Year andiative of the Year |Sustainable Finance Init

-

-

ce
Asian Banking & Finan
any’s participation
Appreciation for compIndonesia Carbon
in the initial trading of
er 2023
Exchange 26 Septemb
s 2023: Banking for
Retail Banking Award
Year – Indonesia
Women Initiative of the
ct | Asian Banking &for Giro Kartini produ--

Finance-

ity Awards 2023:
Corporate Sustainabil
pion | Katadata
Green Economy Chamrate Bank 2023:
Indonesia’s Best Corpoey
CIMB Niaga | Asiamon
parancy Award 2023
ESG Disclosure Trans
Rating | Bumi Global
with “BB” Managementn Investortrust
Karbon Foundation dability Report 2022 |A+ Rating for Sustaina
ational Human Rights
Foundation for Intern(FIHRRST)
Reporting Standards

arding awards* Additional details reg
Annual Report.
23
20
can be found in

23.8 (Medium Risk)
CIS-2 (Neutral to Low)
57

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Markets Served and Emission Footprint in 2023
Total Offices[POJK51-C.3; C.4][GRI 2-6; FS13]

E-channel network throughout Indonesia

412

2,982

Branch Networks

907

ATM

Cash Recycle
Machine (CRM)

4

Multi Denom
Machine (MDM)

Note: Detailed explanations regarding the widespread e-channel network across Indonesia, the ‘Sectors and Markets
Served,’ as well as the Bank’s products and services can be found in the 2023 Annual Report.

East Kalimantan
AcehNorth Kalimantan
Riau
Central Kalimantan
West Kalimantan
Riau
Islands

North Sumatera

Bangka Belitung
Islands

West Sumatera

Jambi

South Kalimantan
DKI Jakarta

South Sumatera

Central Java

Lampung

BantenWest JavaDI Yogyakarta

Bali
East JavaWest Nusa
Tenggara

3,198.78

30,536.20

1,256.41

SUMATERAJAVAKALIMANTAN

tonnes CO2e

tonnes CO2e

tonnes CO2e

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Year 2023

36,488.45

18%

tonnes CO2e

Percentage reduction in the total Scope 1
and Scope 2 GHG emissions footprint in
2023 compared to 2022

Total GHG emissions(Scope 1 and Scope 2)Contribution via renewable energy
certificate (REC)(6,484) tonnes of CO2e or renewableenergy equivalent to 26,830 GJ

North Sulawesi

Papua

Central Papua

MalukuSoutheast Sulawesi
South Sulawesi

East Nusa Tenggara

11 ATMs 1 CRM
a,569.12927.95BALI &
NUSA TENGGARASULAWESI MALUKU - PAPUA

tonnes CO2e

tonnes CO2ein Mimika, Kuala Kencan
Central Papua

Support on affordable
access for the small-size or
economically disadvantaged
segments of the population

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainability Performance Highlights
Sustainable Action
Environmental Performance [POJK51-B.2.B; B.2.B.1; B.2.B.2; B.2.B.3]
Energy for Electricity
and Fuel(GJ)

GHG Emissions (Scope 1+ Scope 2)(tonnes CO2e)

GHG Emissions (Scope3) business travel andactivities not included in
Scope 1 or Scope 2(tonnes CO2e)2023

165,079.70

2023

30,004.34***2023

1,476.46

2022

161,906.78

2022

36,506.57

2022

1,017.35

2021

199,545.36

2021

39,091.03

2021

634.98GHG Emissions (Scope 3)- investment (financing
portfolio)(tonnes CO2e)*

Water
(m3)

Waste Reduction**

2023

-

2023

122,622

2023

17

2022

3,178,428.65

2022

111,053

2022

N/A

2021

3,269,285.14

2021

245,7202021

N/A

Economic Performance [POJK51-B.1.A.5]

Social Performance [POJK51-B.3]

Local Business
Partners

Business partners fulfill
the Sustainability Due
Diligence (SDD) criteria

Internal Customer
Satisfaction Survey(Target >3)

2023

620

2023

100%

2023

3.27

2022

529

2022

100%

2022

3.19

2021

416

2021

100%

2021

3.11

Notes:*Calculations were performed on nine sectors identified as high-emission intensity GHGs by the Net Zero Banking Alliance (NZBA) using The
Partnership for Carbon Accounting Financials (PCAF) method. The 2021 calculation adopted the 2019 edition of the PCAF method while the 2022
calculation using 2022 edition.
** Reduction of waste is stated as the potential equivalent of GHG emissions that can be avoided through the Zero Waste to Landfill initiative. The
calculation method leverages Graha CIMB Niaga’s waste data, starting from 2022.
***Scope 1 and Scope 2 GHG emissions with climate change mitigation efforts through Renewable Energy Certificate.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainable BusinessEconomic Performance [POJK51-B.1; B.1.A.1; B.1.A.2; B.1.A.3; B.1.A.4] [FN-CB-240a.1]
Operating
IncomeTotal Products
and Services(Rp billions)
18,785

18,866

195

17,568194

175

2023 2022 2021

2023 2022 2021

Net Profit

Total Assets(Rp billions)(Rp billions)

334,369
6,551

306,754 310,787

5,097
4,099

2023 2022 2021

KKUB Financing

2023 2022 2021

Micro, Small, andMedium Enterprises(MSME) Financing(Rp billions)

Total Environmentally Friendly
Products [Products that meet and/or
supporting the Sustainable Business
Activity Category (KKUB) criteria](Rp billions)55,451

51,44422,75345,0692023 2022 2021

21,383

20,5952023 2022 2021

8

9

8

2023 2022 2021

13

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Corporate Social Responsibility
2023

2022

2021

24,94624,24632,36549,40030,400Social Performance [POJK51-B.3]
Realization of CSR Funds (Rp millions)

Environmental Performance – Biodiversity [POJK51-B.2.B.4]
Number of Bamboo (Accumulated)

49,400Governance and Risk
Percentage of Complaints(Whistleblowing) investigated(closed) from the total numberof complaints received

Total anti-fraudtraining participants

2023

56%

2023

5,071

2022

32%

2022

2,595

2021

27%

2021

3,220

Advocacy and Stakeholders Engagement
2023

2022

2021

Customer Complaints Resolved

99%

99%

98%

Customer Loyalty Level - Net Promoter Score (NPS)

50%

50%

28%

Sustainable Finance Training for Board of Directors (Senior
Executive) and Board of Commissioners

100%

100%

100%

2023 Sustainability Report
PT Bank CIMB Niaga Tbk#SekarangUntukMasaDepan[POJK51-B.2] [GRI 305-5]

16%

18%

18%

Contribution
through renewableenergy to total

Reduction in Greenhouse
Gas (GHG) emissions
intensity compared toContribution throughRenewable Energy Certificate(REC) to GHG emissions

energy use

2022 [POJK51-B.2] [GRI 305-5]

Scope 1 and Scope 2 footprint

3%± 120.000

Percentage reduction in GHG emissions(Scope 3) - investments (financing
portfolio) in 2022 compared to 2021

Average potential GHG emissions that can be
avoided through digital banking transactions

tonnes CO2e

26%

29%

89%

Percentage of Sustainable Business
Activity Category (KKUB) from total
Bank financing

Oil palm plantation financing Portfolio that
already has or is in the process of ISPO and/or
RSPO certification

Clients that havecompleted theirsustainability Action Plan

30 people
Training participants withdisabilities in 2023

1,266
Recipients of
the CIMB Niaga
scholarshipprogram in2006 – 2023

>50,800 hours
Total hours of employee
participating in the Employee
Volunteer Program

83%
Percentage ofwhistleblowing system
reports investigated out of the total numberof valid complaints to be investigated>87,000 students>900 schools

AMDB and TDB financial literacy
activities from 2011-2023

Palm Oil, Power, Coal,
CementCurrent sectors targeted for intervention to
reduce GHG emissions towards a net zero
GHG emissions

100%
Sustainable finance training attended by the
Board of Commissioners and the Board of
Directors>7,600tonnes CO2e
Potential for carbon absorption
from bamboo planting from2012 until 2023

7
Total sector
guidances published

CIMB Niaga, together CIMB Group, has been actively
participating in the Collective Commitment to Climate Action(CCCA) program since 2019, which has been succeeded by the
Net-Zero Banking Alliance (NZBA) since 2021.

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Message from the
President Director[POJK51-D.1] [GRI 2-22] [SUSBA 1.1.1.3]

Dear Respected
Stakeholders,
The 28th Conference of Parties (COP) of the United
Nations Framework on Climate Change (UNFCCC)
in Dubai, United Arab Emirates, in November 2023,
pledged a total financing commitment of US$83.76
billion (equivalent to Rp1.3 quadrillion), with 74%
of it being allocated for climate financing. This
commitment recognized the significance and urgency
among global leaders to take concrete actions incombating the escalating threats of climate change
to our livelihoods.
The Indonesian government has responded tothe outcomes of COP 28 through introduction of
three sustainable finance agendas, namely theestablishment of Energy Transition Mechanisms(ETM), the Asean Taxonomy for Sustainable Finance(ATSF) version 2, and the Indonesia Just Energy
Transition Partnership (JETP). Furthermore, theIndonesian government aims to achieve net-zerogreenhouse gas (GHG) or net zero emissions (NZE) by
2060 and has established the Forest and Other Land

Sustainability is a journeyof learning collectively,
pursuing dreams,
and strengthening
investment performance#SekarangUntukMasaDepan

Uses (FOLU) Net Sink 2030 as a national program,projected to contribute up to 60% of Indonesia’s total
target reduction in greenhouse gas (GHG) emissions
through domestic efforts.
The ambitious targets for reducing GHG emissions
require support from all stakeholders, including
the banking industry, which plays a crucial role inminimizing the negative impacts of climate change.
The goals of the Paris Agreement and achieving
NZE can be realized through targeted and measured

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

financing in sectors with high GHG emissions intensity,
while rigorously considering the negative environmental
and social implications. The Indonesian government
emphasizes the importance of the private sector’s rolein contributing to these commitments. In alignment
with the CIMB Group’s annual event, The Cooler Earth
Sustainability Summit 2023, CIMB Niaga actively
participates as a catalyst in tackling climate change.

Commitments, Achievements, and Challenges
in the Implementation of Sustainability andSustainable Finance
The success of CIMB Niaga in implementing sustainablefinance is inseparable from the commitment of everyorganizational unit within Bank. This commitment
is manifested in various targets, such as achieving
net zero GHG emissions in Scope 1 and Scope 2
operations by 2030 and attaining overall net zero

Policy to Address Challenges
Sustainability and Sustainable Finance Values

GHG emissions (Scope 1, 2, and 3) or NZE by 2050,
which includes phase-out of thermal coal financing by

CIMB Niaga embraced sustainability values that will be

2040. Consequently, the sustainability and sustainable

continuously applied through our commitment to thefinance strategies and initiatives implemented by Bank

society. These values evolve alongside the challenges

are geared towards achieving these long-term andand opportunities arised from changes in environmental,

sustainable commitments. Overcoming the challenges

social, and governance (ESG) aspects. Rapid changes

on the journey to fulfill these commitments requires

further drive us to strengthen our performance tocollaboration with all relevant stakeholders.

continuously achieve sustainable finance. Guided byour core values—Enabling Talent, Passion, Integrity &Accountability, Collaboration, and Customer Centricity(EPICC)—CIMB Niaga is committed to implementing
sustainability values and the principles of sustainablefinance. These values and principles are realized
through various policies to respond and adapt to various
challenges and opportunities.

Response
towards
Sustainable Finance

Sustainable Finance Implementation
Achievements and Recognition
In 2023, CIMB Niaga has achieved several milestonneses,
including a 24% reduction in Scope 1 and Scope
2 GHG emissions, as compared to the 2019 GHG
baseline, while also actively supported climate change
mitigation efforts, such as the utilization of renewable

Sustainability

andenergy through the purchase of Renewable Energy
Certificates (REC), the purchase of carbon units in theIndonesia Carbon Exchange (IDXCarbon), and solar

The impacts of climate change directly or indirectly

panel installation. Additionally, the sustainable palm oil

affect the sustainability of all aspects in our lives.

financing portfolio witnessed a remarkable 17% growth,

As a financial institution with a central role, we havesurpassing the set target of 5%.

responded to this challenge alongside CIMB Group by
actively participating in the Collective Commitment

Starting from 2023, all waste generated from one

to Climate Action (CCCA) program since 2019, laterof the Bank’s head office buildings, i.e., Graha Niaga insucceeded by the Net-Zero Banking Alliance (NZBA)

Jakarta, has been successfully recycled, achieving zeroin 2021. CIMB Group’s commitment serves as a role

waste to landfill. Moving forward, Bank will graduallymodel for CIMB Niaga to make a positive contribution in

adopt the zero waste to landfill approach in otheraddressing climate change. Tangible results from these

Bank’s buildings. Additionally, CIMB Niaga documented

efforts have positioned CIMB Group and CIMB Niaga as

an average sustainability training duration of 5.3 hours

pioneers among emerging banks in ASEAN committed

per employee (263% higher than the target average ofto achieving NZE by 2050.

2 hours per employee) and an average CSR hours by
employees of 5.1 hours per employee (170% higher than
the target average of 3 hours per employee).

17

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Through the CSR pillar of Health and Community

Risk management in sustainable finance requires the

Wellbeing, CIMB Niaga collaborated with the Unitedintegration of various aspects, including environmental,

Nations Children’s Fund (UNICEF) to implement an early

economic, social, and governance (EESG) factors. Thisdetection and management program for malnutrition to

includes financing portfolio that supports community

prevent stunting in East Nusa Tenggara (NTT).

wellbeing and empowerment, in compliance withenvironmental laws and regulations, as well as ethical

For

the

variousachievementsinsustainability

business practices. In alignment with Sustainable

performance mentioned above, CIMB Niaga has received

Finance Policy, CIMB Niaga prioritizes financing to sectors

sound recognitions from multiple institutions, includingthat positively contributes towards EESG performance.

the Katadata Corporate Sustainability Award 2023 in the

Additionally, in collaboration with CIMB Group, Bank has

Green Economy Champion category, the Asian Banking

established targets and strategies for decarbonization& Finance Retail Banking Awards 2023: Banking for

and a just transition for several sectors with high GHG

Women Initiative of the Year – Indonesia for the Kartiniemissions intensity.

Savings product, Overall Winner in the Annual ReportAward (ARA) 2022, and several other awards.
The GHG emissions reduction targets in the palm

Challenges that Still Need to be Addressed

oil and power sectors are established through the

The awards and recognitions obtained does not

Net Zero Strategy & Climate Risk Management

satisfy CIMB Niaga; instead, it motivates the Bank toproject conducted by CIMB Niaga in collaboration

strive even further, including in the implementation ofwith CIMB Group. The determination of thesesustainable finance as well as transformation towards

targets aligns with the Science-Based Target

NZE organization. Bank aims to reduce GHG emissions

Initiative (SBTi) and the International Energy

while maintaining smooth operations and excellent

Agency Net Zero Emission (IEA NZE) 2050.

customer service. Furthermore, the Bank also positively
contributed to the emergence of a low-carbon economic
ecosystem, identifying and mitigating climate risks inBank’s financing portfolio, and more.

Strategy for Target Achievement

Sustainable FinanceBusiness Prospects

Opportunities

andOpportunities and business prospects that support EESG

Sustainable Finance Risk Management

performance are growing, although a prudent approach

Regarding climate risk governance, in 2023, the Bank,

must still be taken. As of 2023, CIMB Niaga’s sustainable

via Risk Management Directorate, have established thefinance portfolio reached Rp55.45 trillion or nearly 26%

Integrated & Climate Risk Unit. This unit is responsibleof Bank’s total financing portfolio. The management

for the development & implementation of climate riskof CIMB Niaga’s sustainable financial portfolio aligns

management framework, as well as the integration ofwith the Green Social Sustainability Impact Productclimate risk aspects into the overall Enterprise Wide

Services (GSSIPS) framework established by CIMB

Risk Management Framework. The Integrated & Climate

Group. Furthermore, the results of debtor identification

Risk Unit also ensures the climate scenario analysis

process according to the Indonesian Green Taxonomy

methodologies development is in line with the policies(THI) showed that 18% of Bank’s top 450 debtorsof the Financial Services Authority (OJK) regarding

are identified as green or yellow based on the loan

climate risk stress tests (CRST) for the banking industry.

outstanding.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Aside from support towards sectors that positively

In the future, sustainability is not only about initiating

contributes to the environment and society, CIMB

projects, but also representing a real transformation

Niaga is gradually transitioning its financing to sectors

across all business sectors, and even in our lives.

with high GHG emissions intensity yet moving towards

Businessa low-carbon economic ecosystem. The Bank is also

Sustainable Development Goals (SDGs) will shape a

expanding the implementation of Sustainability Due

new effort towards the era of change. The prospects

Diligence (SDD) in the Commercial Banking segment, byfor these businesses are improving, although they stilladding two sectors: forestry & natural rubber and oil &require a lot of learning effort, time, commitment, andgas. Bank also launched Manufacture Sector Guidance

new leaders with sustainability mindset.

opportunitiesin

sectorsthat

supportthat complements the six existing Sector Guidances, i.e.
Coal, Forestry & Natural Rubber, Palm Oil, Construction

External Situation& Infrastructure Services, Oil & Gas, and Mining &The IDXCarbon launched in September 2023 represents

Quarrying. These Sector Guidance serve as the basis

an opportunity to support sustainability within EESG

for debtors to develop decarbonization plans while also

context. This opportunity potentially influence theserve as Bank’s consideration in making sustainable

sustainability perspectives and strategies of businesses

finance decisions.

in Indonesia. We are hopeful that the conducive external
environment will support us towards achieving our

CIMB Niaga also continues to advocate and engage

dreams in realizing SDG targets, the Paris Agreement,

stakeholders by emphasizing leader’s crucial role inand a low-carbon economy, especially in Indonesia’s

driving sustainability as well as sustainable finance.

decarbonization commitment towards 2060 NZE.

One of our initiatives involves the publication of ourinterview for Leaders in Sustainability 2023, together
with 18 business leaders in Asia and published by Green
Network Asia (GNA).

Appreciation
We convey our appreciation and gratitude to all
stakeholders who have walk with us in the journey of‘pursuing dreams.’ This support and trust serve as ourinspiration to work now, for the future. Let us raise our
voices louder: #SekarangUntukMasaDepan, together, wehead towards a sustainable Indonesia.

Commitment is essential,
especially from
regulators and investors,
to drive sustainability
efforts in the future.

#SekarangUntukMasaDepan
Jakarta, 5 March 2024

LANI DARMAWAN
President Director

19

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Board of Commissioners* Appointed as Senior Independent Commissioner of the Bank through
CIMB Niaga Board of Commissioners Circular Decree No. 014/DEKOM/
KP/VI/2019 as of 28 June 2019.
** Appointed at the AGMS on 10 April 2023 and effective 25 January 2024.

Didi Syafruddin
Yahya
President Commissioner

Glenn Muhammad Surya
Yusuf

Jeffrey Kairupan*

Sri Widowati

Independent
Commissioner

Independent
Commissioner

Farina J.
Situmorang**

Dato’ Abdul Rahman
Ahmad

Vera Handajani

Independent
Commissioner

Commissioner

Vice President
Commissioner (Independent)

Commissioner

Sharia Supervisory Board

Prof. Dr. M. Quraish
Shihab, MA

Prof. Dr. Fathurrahman
Djamil, MA

Dr. Yulizar D.
Sanrego, M.Ec.

ChairmanMemberMember2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Board of Directors

Lani Darmawan

President Director

Lee Kai Kwong

John Simon

Fransiska Oei

Director

Director

Director

Pandji P. Djajanegara

Tjioe Mei Tjuen

Henky Sulistyo

Director

Director

Director

Joni Raini

Rusly Johannes

Noviady Wahyudi

Director

Director

Director

21

222023 Sustainability Report
PT Bank CIMB Niaga Tbk

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

23

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Our Support to the Sustainable
Development Goals (SDGs)[SUSBA 1.1.1.4;1.6.2.7]

PillarPILAR 1: TINDAKAN BERKELANJUTAN PILLAR 1: SUSTAINABLE ACTION

24

No

SDG Indicator

Achievements

8.2

Achieve higher levels of economic
productivity through diversification,technological upgrading and innovation» Bank continues the HyWork way of working.
» Bank has obtained ISO 27001:2013 certification for its Information Security
Management System covering IT Security and Data Center Services, which includes
the IT Security Sub-Directorate and Data Center Operation Management Group.

8.4

Improve global resource efficiency
inconsumption
andproduction
progressively and endeavour to decouple
economic growth from environmental
degradation» The Bank utilizes renewable energy through the purchase of Renewable Energy
Certificates (RECs), contributing to a reduction of -6,484 tonnes of CO2e or anequivalent of 26,830 GJ in NRE

8.5

Achieve full and productive employment
and decent work for all women andmen, including for young people andvulnerable groups, and equal pay forwork of equal value» Bank own a Human Rights Policy outlining the Bank continously safeguarding thefundamental employment rights and upholds the principle of equality with nodiscrimination of ethnicity, religion, race, gender, gender identity, social status, or any
other factors that potentially violates Human Rights.
» Moreover, the Bank’s recruitment processes are conducted objectively, adhering tointernal standards, and prioritizes the principle of equality.
» As of December 2023, the workforce composition of Bank is 51% female and 49%
male.

8.7

Take immediate and effective measuresto eradicate forced labour, end modern
slavery and human trafficking andsecure the prohibition and elimination of
the worst forms of child labour, including
recruitment and use of child soldiers» Bank has a Human Rights Policy that outlines its commitments to refrain fromengaging in forced labor, modern slavery, migrant workers, human trafficking, andchild labor or underage workers (below the age of 18 years which endangeringsafety and.or below the age of 15 years). This policy applies to Banks, customers andpartners who work with the Bank.
» The Bank including criteria related to human rights into vendor selection criteria
process, such as the criteria for the availability of human rights policies, human rights
due diligence, grievance mechanisms, encouraging diversity, equality and inclusion» Human rights related aspects have also been integrated in the SDD process to
debtors/prospective debtors.

8.8

Protect labor rights and promote safe
and secure working environments for all
workers, including migrant workers, inparticular women migrants, and those in
precarious employment

Bank is committed to providing fair treatment to all its employees, following the
Employee Code of Ethics & Code of Conduct Policy and referring to the third principle
regarding the freedom of association and effective recognition of the right to collective
bargaining, including the formation of labor unions and the negotiation of collective
labor agreements as stated in the United Nations Global Compact (UNGC).

10.3

Ensure equal opportunity and reduce
inequalities of outcome, including by
eliminating discriminatory laws, policies
and practices and promoting appropriate
legislation, policies and action in thisregardSame as the achievements outlined on target 8.5

10.4

Adopt policies, especially fiscal, wage
and social protection policies, andprogressively achieve greater equality

Bank regulates the provision of allowance, life insurance, and health care in accordancewith applicable regulations. Bank portion recorded at 6.24% while employee is at 3%.

12.2

Achieve the sustainable management
and efficient use of natural resources» Bank has committed to net zero GHG emissions for Scope 1 and Scope 2 in operations
by 2030.
» Bank installed solar panels at one of the CIMB Niaga offices» Bank purchased Renewable Energy Certificates (RECs) amounting to 7,453 MWh.
» Bank acquired 7,000 carbon units through the Indonesia Carbon Exchange.

13.1

Strengthen resilience and adaptive
capacity to climate-related hazards andnatural disaster» Graha CIMB Niaga certified as a ‘Platinum’ green building by the Building andConstruction Authority (BCA) of Singapore» Bank’s positive contribution on bamboo conservation is accumulated at more than 49
thousand since 2012

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

PILLAR 2: SUSTAINABLE BUSINESS

PillarNo

SDG Indicator

Achievements

8.3

Promote development-oriented policies
that support productive activities,
decent job creation, entrepreneurship,
creativity and innovation, and encourage
the formalization and growth of micro-,small- and medium- sized enterprises,
including through access to financial
services

Bank has disbursed Rp22.8 trillion in financing to the MSME segment as per 31 December
2023

8.10

Strengthen the capacity of domestic
finansial institutions to encourage andexpand access to banking, insurance andfinancial services for all

Bank has expanded and eased banking access for all Indonesians through its digitalbanking innovation

9.3

Increase the access of small-scaleindustrial and other enterprises, inparticular in developing countries, tofinancial services, including affordable
credit, and their integration into value
chains and markets

Same as the achievements outlined on target 8.3

9.4

Upgrade infrastructure and retrofit
industries to make them sustainable,with increased resource-use efficiency
and greater adoption of clean andenvironmentally sound technologies andindustrial processes, with all countries
taking action in accordance with theirrespective capabilities

As per 31 December 2023, Bank provided Rp6.19 trillion in KKUB financing for theconstruction and infrastructure

10.2

Empower and promote the social,economic and political inclusion of all,irrespective of age, sex, disability, race,
ethnicity, origin, religion or economic orother status

Bank provides banking services to all individuals without discrimination on ethnicity,religion, race, social status, gender, or any other potentially discriminatory factors that
may violate human rights.

13.2

Integrate climate change measures into
national policies, strategies and planning» Bank has established a Sustainability and Sustainable Finance Policy aligned with thenational climate change strategy.
» Bank has formed the Integrated & Climate Risk Unit.
» Bank has developed climate scenario analysis (CSA) methodology and participated ina pilot project for climate risk stress tests (CRST) requested by the Financial Services
Authority (OJK).
» Bank, along with CIMB Group, has implemented the Net Zero Strategy & Climate Risk
Management project, resulting in a strategy and interim targets for 2030 targetingfour sectors:
a. Coal Sector: Reducing the financing portfolio for thermal coal mining to 50% of
the 2021 baseline.
b. Cement Sector: Reducing the customer’s physical emission intensity in the
cement sector by 36%, from 0.72 to 0.46 tonnes of CO2e per tonnes of cement
produced (compared to the 2021 baseline).
c. Palm Oil Sector: To achieve 16% reduction of emission intensity in palm oil
portfolio (from 2022 baseline), by engaging with clients to shift production
towards sustainable palm oil
d. Power Sector: To achieve 38% reduction of emission intensity in power portfolio
from 2022 baseline), focusing on low carbon and renewable alternatives toaccelerate decarbonization plans of our clients

15.2

Promotetheimplementationofsustainable management of all typesof forests, halt deforestation, restore
degraded forests and substantially
increase afforestation and reforestation
globally

Bank has implemented a commitment to No Deforestation, No Peat, and No Exploitation(NDPE) in financing the palm oil and forestry sectors. This NDPE commitment has beenrequested to all debtors since December 2023.

15.a

Mobilize and significantly increasefinansial resources from all sources
to conserve and sustainably use
biodiversity and ecosystem

In accordance with the Green Social Sustainability Impact Products & Services (GSSIPS)
framework, Bank together with CIMB Group are committed to disbursing RM100 billion
or the equivalent to Rp208 trillion in sustainable financing by 2024. In 2023, CIMB Niaga
has contributed Rp6.9 trillion to support this achievement25

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

PILLAR 4: GOVERNANCE AND RISKPILLAR 3: CORPORATESOCIAL RESPONSIBILITY

PillarPILLAR 5: STAKEHOLDER ENGAGEMENT AND
ADVOCACY

26

No

SDG Indicator

Achievements

10.2

Empower and promote the social,economic and political inclusion of all,irrespective of age, sex, disability, race,
ethnicity, origin, religion or economic orother status

Community Link #JadiBerkelanjutan program supports community social and economic
activities, including empowerment programs for women and persons with disabilities,
particularly in Eastern Indonesia

13.3

Improve education, awareness-raisingand human and institutional capacity on
climate change mitigation, adaptation,
impact reduction and early warning

Aligned with the bamboo conservation program, Bank is also engaged in capacity building
activities for farmer groups, focusing on bamboo product processing, entrepreneurship,
and financial literacy.

13.2

Integrate climate change measures into
national policies, strategies and planning

Same as the achievements on Pillar 2 target 13.2

15.5

Take urgent and significant action
to reduce the degradation of natural
habitats, halt the loss of biodiversity andprotect and prevent the extinction of
threatened species

Bank has implemented a No Deforestation, No Peat, and No Exploitation (NDPE)
commitment to finance the oil palm and forestry sectors, as well as a commitment tophase-out thermal coal financing by 2040. In addition, Bank also has an Exclusion List
where Bank prohibits financing to debtors who are directly or indirectly involved in thedestruction of cultural heritage, national and/or international protected areas, including
peat conservation and wetland areas on Ramsar sites

15.7

Take urgent action to end poaching andtrafficking of protected species of floraand fauna and address both demand andsupply of illegal wildlife productsBank Exclusion List outlining prohibited business activities, which includes financing for
illegal activities.

16.2

End abuse, exploitation, trafficking andall forms of violence against and tortureof children

Bank is committed, as outlined in its Human Rights Policy, to refraining from involvementin practices such as forced labor, bonded labor/debt labor, child labor, underage labor,
migrant labor, human trafficking, and modern slavery.

16.4

Significantly reduce illicit financial andarms flows, strengthen the recovery andreturn of stolen assets and combat all
forms of organized crimeBank has established an Exclusion List outlining prohibited business activities, which
includes financing for weaponry, ammunition, and terrorism. It is aligned with the AntiMoney Laundering (AML), Counter-Terrorism Financing (CTF) and Counter-Proliferation
Financing of Weapon of Mass Destruction (CPFWMD) Program

16.5

Substantially reduce corruption andbribery in all their forms» One of the items under Bank’s Exclusion List is the prohibition of financing activities
related to any bribery and corruption activities.
» Bank is certified ISO 37001:2016 regarding Anti Bribery Management System,
embedded in Sub-directorate of Strategic Procurement and Admin Property
Management» The Bank’s Board of Commissioner and Board of Directors also signed the Declarationof the Integrity Pact, Code of Ethics & Anti-Corruption Commitment periodically,
starting in 2020. In 2023, the signing took place on 22 May 2023 and published on
the CIMB Niaga website

12.6

Encourage companies, especially large
and transnational companies, to adopt
sustainable practices and to integratesustainability information into theirreporting cycle

Bank implemented a Sustainable Finance Policy and Procedures governing the
Sustainability Due Diligence mechanism. This mechanism encourages customers to
adopt best sustainability practices in their business operations.

12.8

Ensure that people everywhere have therelevant information and awareness forsustainable development and lifestyles
in harmony with nature

Bank owns a dedicated website addressing sustainability topics, accessible to the public.
Additionally, Bank actively engages in various sustainability initiatives and activities,
such as The Cooler Earth’s Sustainability Summit. This initiative aims to raise awarenessof sustainability issues, catalyze customers and stakeholders to take action, and build
real momentum in sustainability.

13.3

Improve education, awareness-raisingand human and institutional capacity on
climate change mitigation, adaptation,
impact reduction and early warning

Bank periodically conducts sustainability training for internal employees, customers,
and vendors. For instance, through initiatives like The Cooler Earth Sustainability
Summit 2023.

16.6

Develop effective, accountable andtransparent institutions at all levels

Bank consistently upholds the values of accountability and transparency in its businessactivities, aligning with the Corporate Policy Manual.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainable Development Goals (SDGs) Related Sustainability
Governance Based on Global Investors for Sustainable
Development (GISD) Alliance[GRI 201-2]

Governance
1. Bank acknowledges that efforts to mitigate the impact of SDGs-related risks will be successful when integrated
into a well-established governance structure.
2. Bank has a sustainability governance body in place to support the achievement of SDGs. The structure of thesustainability governance body aligns with Pillar 4. The achievement and implementation of the SDGs refers to
Presidential Regulation of the Republic of Indonesia No. 111 of 2022 concerning Implementation of the Achievementof Sustainable Development Goals.
3. Bank currently has a Sustainability Unit and an Integrated & Climate Risk Unit responsible for implementing thesustainability framework, including supporting SDGs.
4. This is how to address SDG-related issues and ensure that initiatives and actions toward achieving the Sustainable
Development Goals are comprehensively executed.

Strategy
1. Bank has various policies supporting the achievement of the SDGs, including but not limited to Sustainability Policy,
Sustainable Finance Policy, and Human Rights Policy.
2. Bank owns the Green Social Sustainability Impact Products & Services (GSSIPS) framework to ensure financingaligns with positive contributions to SDGs.
3. Bank has developed a model and methodology for climate scenario analysis (CSA) and participated in a pilot projectfor climate risk stress tests (CRST) requested by the Financial Services Authority (OJK). This aims to support theachievement of Indonesia’s net zero GHG emissions target by 2060, Forest and Other Land Uses (FOLU) Net Sink
2030, and Enhanced Nationally Determined Contribution (ENDC) Indonesia.
4. Bank has implemented and operates a Sustainability Due Diligence (SDD) mechanism covering both credit and noncredit activities.
5. Sustainability Due Diligence is conducted, considering various environmental and social aspects, including SDG
achievements.
6. Bank also has a strategy to identify SDG-related opportunities and challenges.

Risk Management
1. Incorporate SDG-related risks as a consideration in assessing
financial and non-financial risks.
2. Strive to enhance borrowers’ awareness of achievement andassess and incorporate SDG aspects into Sustainability Due
Diligence (SDD).
3. Improve sustainability risk literacy and awareness of
Sustainable Development Goals internally for Bank,
customers, and suppliers.
4. Identify potential risks associated with the Sustainable
Development Goals.

Matrix and Target
1. Identify debtor’s Portfolio/group thathave a positive impact and contributeto achieving the SDGs.
2. Sustainability Due Diligence (SDD)
conducted
onBank’sfinancing
portfolio.

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2023 Sustainability Report
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MatrixSustainable
Development Goals(SDGs)

Contribution

Reference

GHG emissions associated with
the Company and the projects
it finances, using the specified
methodology

Bank calculates GHG emissions from Bank financing
as of 31 December 2022 in nine sectors identified tohave high GHG emissions intensity according to the
Net Zero Banking Alliance (NZBA). The calculation
results reveal a total of 3.18 million tonnes CO2e inBank's financing portfolio.

GISD (new)Percentageofinvestment
portfolio that is in line withthe definition of Sustainable
Development Investing (SDI)Bank holds a sustainable investment portfolio,
consisting of Green Bonds and Green Sukukissued by State-Owned Enterprises (SOEs) or
the Government of the Republic of Indonesia,
amounting to Rp580.99 billion in 2023.

GISD (new)Totaloutstandingloans,
value of outstanding loans(segmented based on financing
for MSMEs)

In 2022, Bank has disbursed Rp22.8 trillion on
MSME financing for 7,000 debtors, with financing
composition of micro business of 4%, small
enterprises of 29%, and medium enterprises of67%.

HIPSO – FI01/02

Total amount and value offree checking accounts forcustomers who previously did
not have a bank account

As of 31 December 2023, there were 31,577 Student
Savings (SimPel) accounts with a total value of
Rp4.43 billion.

Sustainability
ReportNew and existing Businessactivities (financing, investment,
insurance) related to thermal
coal mining and oil and gas
exploration companies.

Bank has less than 0.3% of its total financing
channeled to thermal coal mining and oil andgas exploration companies. Furthermore, no
new financing for thermal coal mine expansion
activities.

Sustainability
ReportTotal amount and value fromgreen and sustainability-related
financing

Environmental-Based Business Activity (KUBL)
financing as per 31 December 2023 reached Rp33.5
trillion distributed to 1,486 debtors.

GISD (new)Portfolio
impactanalysisconducted to inform businessstrategy, ensuring that theprocess and outputs of theanalysis adhere to applicableguidelines.

Almost 30% of Bank’s total financing carries highlevel of sustainability risk potential.

UNEP FI

Bank has regulated Sustainability Due Diligence(SDD) mechanism for debtors and business
relations with sustainability action plans refer tointernational best practices.

UNEP FIIn 2023, Bank had 34.849 individual checking
account customers MSME valued at Rp3.25 trillion.

IRIS+

In 2023, Bank provided student savings accounts
with a total donation value of Rp195.4 million foraccount openings.

IRIS+

Existence and implementationof impact analysis systems
and client/investee company
engagement

DiverseDiverseDiverseDiverseTotal
checking
accounttransactions and active users
Total incentives provided for
opening savings accounts

Diverse2023 Sustainability Report
PT Bank CIMB Niaga Tbk

MatrixSustainable
Development Goals(SDGs)

Contribution

Reference

Total amount and value of
ESG-related financing, where
the conditions are affected bysustainability performance

As of 31 December 2023, the Sustainability-Linked
Loan/Financing (SLL/F) program was granted
to 5 debtors valued at Rp1.03 trillion, and theSustainable Finance program provided Rp2.74
trillion in financing to 5 debtors.

Sustainability
ReportTotal accounts held by Total
accounts held by women incountries with large genderdisparities regarding financial
inclusion

There are 51 female debtors in Bank's MSME
financing.

GISD (new)Bank’s Approach to Climate Risk: Climate
Risk Stress Test (CRST)[GRI 201-2] [FN-CB-550a.2] [ACGS C.1.2; C.4.7; (B).C.1.1]

CIMB Niaga is committed to continually supporting

In 2024, Bank plans to expand CRST coverage togovernment initiatives to address climate change. In

a minimum of 50% of the total credit portfolio,

2023, Bank began participating in a pilot project foraligning with OJK CRST guidelines. Additionally, Bank isclimate scenario analysis (CSA) or climate risk stressdeveloping a methodology to assess the impact of

testing (CRST) to assess the impact of transition andphysical climate risks over the next year, focusing

physical risks based on scenarios defined by theon acute physical risks such as floods for the retailgovernment through the Financial Services Authority

portfolio (mortgages) and other acute physical risks(OJK). The guidelines followed for CRST are the Climate

such as fire/drought for specific sectors within the non-Risk Stress Testing Guidance for Banks 2023 Volumeretail portfolio.

1.0 and its future revisions, adopting the three climate
scenarios from the Networks for Greening the Financial

Through understanding and learning from climate

System (NGFS). These NGFS scenarios include Net Zerorisks at the portfolio level, Bank can identify financing

2050, Delayed Transition, and Current Policies.

opportunities or initiatives, including:1.

Financing

opportunities

throughsustainability-

Bank has initiated the CRST process gradually, starting

themed products and/or programs (such as financing

with the assessment of transition risks in non-retailnature-based climate solutions) for customers or

portfolios. Sectors identified as carbon-intensive, such

related sectors, contributing positively to climate

as agriculture, oil and gas, metals and mining, power

mitigation and/or adaptation efforts.

generation, manufacturing, transportation, and realestate, are subject to this phased evaluation.

2. Encouraging strategies and targets to achieve net
zero emissions (NZE) by 2050.
3. Encouraging stakeholders to participate in a justIn 2023, Bank conducted a pilot CRST focusing on thetransition journey toward a low-carbon economy,

non-retail portfolio, particularly the corporate andachieving the Sustainable Development Goals (SDGs),

commercial banking segments, which constitute 37%

and Indonesia’s Enhanced Nationally Determinedof Bank’s total credit portfolio (Bank only). Through thisContribution (ENDC).

pilot CRST, Bank identified that the sectors most affected

4. Developing added value with sustainability aspects

by climate scenarios are oil and gas, as well as metals

to provide long-term and sustainable benefits forand mining.

investors, shareholders, and other stakeholders.

292023 Sustainability Report
PT Bank CIMB Niaga Tbk

30

Bank acknowledges the need for initiatives or programs to mitigate climate change risks at the operational level. Thisis carried out through:1.

Installation of solar panels (currently installed in one of CIMB Niaga’s offices) with the expectation of increasing the
proportion of renewable energy in Bank’s energy mix.

2. Purchase of Renewable Energy Certificates (REC).
3. Acquisition of carbon units, potentially facilitating carbon offset mechanisms.
4. Various other energy efficiency initiatives, such as the use of LED lights and upgrading air conditioning systems.
5. Bamboo planting, part of Bank’s CSR program, aimed to support carbon capture and storage.

Short Communication: CIMB Niaga and CIMBGroup Toward a Net Zero Emission (NZE)
Organization by 2050

Identify risk andopportunity on
emission source

Measure GHG
emissions
Scope 1, 2,
and 3Communicate Bank’s
periodical progress towards
the achievement of net zero
GHG emissions target to
key internal and external
stakeholder

Roadmap Toward a
Net Zero Emission(NZE) Organization
by 2050

Monitor Bank’s emission
usage and climate risk
exposure in bank’s
financing portfolio

Develop 2030
interim target
as well as 2050
targetStrategy setting forclimate transition risk
mitigation throughenergy saving and Bank’s
green portfolio exposure
growth2023 Sustainability Report
PT Bank CIMB Niaga Tbk

CIMB Group has been a member of the Net Zero Banking

steps to prepare climate targets in line with the Paris

Alliance (NZBA) since 2021 and has set a target for net

Agreement, aiming to slow down global warming tozero GHG emissions (Scope 1, 2, and 3) or a net zero

below 2 °C or, ideally, 1.5 °C compared to pre-industrial

emission (NZE) organization by 2050. CIMB Niaga, as

levels. To ensure a clear roadmap toward NZE, Bank

part of CIMB Group, also aligns with this commitment.

has undertaken the Net Zero Strategy & Climate Risk

Consequently, Bank has formulated several strategic

Management project.

Optimizing
Business Location

Avoiding andReducing Energy
Consumption

Green
EnergyCarbonOffsets

Green
SectorStrategy» Optimization of physical office facilities» Reduction of operational office area

»
»
»
»

Investing in energy efficiency initiatives and campaigns for lifestyle changes
Developing a data recording system for Bank’s operational GHG emissions
Upgrading Air Conditioners (AC) in various locations for energy savings
Transitioning to LED lighting in operational offices» Transitioning to renewable energy sources through the purchase of verified
renewable energy certificates» Pilot project for the installation of solar panels*» Internal Carbon Pricing (ICP) initiative **Purchasing high-quality carbon units (certified) sourced locally to offset
unavoidable emissions for instance through Indonesia Carbon Exchange or IDX
Carbon» Conducting regular emission measurements and monitoring from the financing
portfolio» Establishing green financing targets and strategies for sectors such as palm oil,power, thermal coal mining, and cement» Coordinating with other business units regarding green financing strategies andpotential

Note:*Currently, solar panels have been installed at the Bintaro branch office and are awaiting operational permits.
**Internal Carbon Pricing (ICP) is one of the initiative to achieve net zero Scope 1 & 2 GHG emissions in operations by 2030 by assigning amonetary value to the GHG Scope 2 emissions generated by Bank. Since 2021, Bank has commenced efforts to establish and implement
the ICP framework.

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

CIMB Niaga, in collaboration with CIMB Group, hassectors in Bank’s portfolio by 2050. The determination of

established emission reduction targets for 2030 acrossthese targets reflects Bank’s commitment to mitigating

four key sectors: palm oil, power, thermal coal mining,climate risks in its portfolio. Furthermore, Bank isand cement, as part of the ‘Net Zero Strategy & Climate

actively exploring the establishment of targets for the

Risk Management’ project. Through this initiative, CIMB

housing and oil & gas sectors, with plans to announce

Niaga contributes to CIMB Group’s global achievement

these targets in 2024. In executing the NZE strategy,

as the first bank to set emission reduction targets for

Bank supports a just transition and collaborates

the palm oil sector by 2030. These interim targets alignwith customers to navigate the challenges towardwith the broader aim of achieving NZE across all material

decarbonization.

Key Design Principle the Establishment of Interim Targets Toward NZE 2050

In line with NZE 2050
climate ambition

Enabling decisive
actions

The 2030 targets are consistent
with the decarbonization path
towards NZE by 2050, which isessential to keep global warming
well below 1.5°C since preindustrial times and preserve theEarth for future generations.

The 2030 targets serve asa reference for Bank to take
immediate actions. In the
future, Bank will establish longterm interim targets to ensuresustainable growth towards
achieving NZE by 2050.

Achieving a just transition
as an imperative

Bank acknowledges thatenvironmental sustainability
must be aligned with inclusive
development and growth,balanced with food and energy
resilience, and affordability.
Bank has incorporated these
considerations into its targets andreference scenarios, taking into
account the regional (and local)
context.

Achieving net zero GHG
emissions in partnershipwith our customers
Bank believes that future net
zero GHG emissions shouldalign with economic growth andyield positive socio-economic
outcomes. Bank positions itself asa partner for customers, assistingin their decarbonization journey,
and not turning away from
customers in industries facing
challenges in the decarbonization
process.

Grounded in a sciencebased approach
Bank has ensured that all
target settings for selected
sectors have been based on
scientific reference scenariosthat are widely accepted andcredible. Bank recognizes
that climate science is an
evolving field. Therefore, Bank
chooses to take action now
based on the best available
knowledge and will conductperiodic reviews in line withadvancements in scientificunderstanding, reporting
methodologies, and relevantlaws and regulations.

Focusing on
impactBank focuses on setting
initial targets on the mostmaterial sectors where it cancreate a positive impact on
decarbonization by prioritizing
sustainable economic practices
and technology. Further, Bank willcontinue to prioritizes sectors
based on its exposure andfinanced emissions.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Our Climate Action Commitment
CIMB Niaga together with CIMB Group has stepped in another important milestones insustainability journey by setting 2030 targets towards Net Zero by 2050 for several sectors,
as follows:

Coal Sector

Cement Sector

Palm Oil Sector

Power Sector

Reducing the financing
portfolio for thermal
coal mining to
50% from the 2021
baseline.

Reducing the physicalintensity of financing
clients in the cement
sector by 36% from 0.72
to 0.46 tonnes CO2e/
tonnes cement produced
from 2021 baseline.

Reducing emissions
intensity of our palm
oil portfolio by 16%(from 2022 baseline)
by engaging withcustomers to shift theirproduction towards
sustainable palm oil.

Reducing emissions
intensity by 38%(from 2022
baseline), with afocus on low-carbon
and renewable
alternative energy
sources to accelerate
customer’s
decarbonizationplans.

33

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

2030 Emission Reduction Targets
SectorPalm Oil

Power

Thermal Coal Mining

CementTarget Metric

Tonnes CO2e/tonnes CPO

KgCO2e/MWh% of portfolio exposure

Tonnes CO2e/tonnes
cementSupply Chain
Included in Target
Setting» Planting» Milling» Power generation» Thermal coal mining» Cement
manufacturing

Customer GHG
Emissions Scopes
Included in Target
Setting» Scope 1 (including emissions
from land-use change andcarbon sequestration) and
Scope 2 for plantations,factories, and integrated
customers» Scope 3 upstream activities(including the procurementof fresh fruit bunches)
carried out by integrated
customers

Scope 1 for power
generation customers

Not available

Scope 1 and Scope
2 for cement
manufacturing
customers

Asset Classes
Included in theTarget Setting» Business loans/financing» Investments held for sale or maturity including corporate bonds/sukuk and equities» Facilitation of capital raising activities for customers, including bond/sukuk issuances and initial public
offerings (part of the portfolio of Bank’s subsidiary, PT CIMB Niaga Sekuritas)

Scenario References

Adjusted
SBTi
FLAG
Commodity Pathway for Palm
Oil (regional)

Adjusted IEA
2050 (regional)

Baseline

1.81 (as of 2022)

2030 Target

NZE

IEA NZE 2050 (regional)

SBTi Carbon Intensity
Pathway for cement(global)439 (as of 2022)

100% (as of 2021)

0.72 (as of 2021)

1.52

272

50%

0.46

Change Targets

16% reduction

38% reduction

50% reduction

36% reduction

NZE Plan

Align with reference scenario
in 2030

Align with reference
scenario in 2030

Eliminating exposure tothermal coal mining by
2040

Align with reference
scenario in 2030

Further information on the interim target settings toward NZE 2050 can be found in the official report of CIMB Group, accessible
through the following link.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Summary of 2030 Interim Targets Towards NZE 2050
Kelapa sawit

Power

2,5

600

Intensitas Emisi(tCO2e/tCPO)

Emissions Intensity(kgCO2e/MWh)

500

2,0

1,81 tCO2e/tCPO

1,5

1,52 tCO2e/tCPO

1,0
0,5

300

272 kgCO2e/MWh

200
100
0

2022

2025

2030

2035

2040

2045

2050

2022

2025

2030

2035

2040

CIMB’s Baseline

CIMB’s Baseline

Reference Scenario – Adjusted SBTi FLAG Commodity Pathway for Palm Oil (Regional)

Reference Scenario – Adjusted IEA NZE 2050 (Regional)

CIMB’s 2030 Target

CIMB’s 2030 Target

Thermal Coal Mining

Cement

120

0.8

100
80
60

50%

40
20

2045

2050

2045

2050

0.72 tCO2e/t cement

0.7

100%

Emissions Intensity(tCO2e/t cement)

CIMB’s Portfolio Exposure0

439 kgCO2e/MWh

400

0.6
0.5
0.46 tCO2e/t cement

0.4
0.3
0.2
0.1

0

0%

2022

2025

2030

2035

2040

2045

2050

CIMB’s Baseline

0

2022

2025

2030

2035

2040

CIMB’s Baseline

CIMB Target Pathway

Reference Scenario – SBTi Carbon Intensity Pathway for Cement (Global)

CIMB’s 2030 Target

CIMB’s 2030 Target

2040 Target per IEA NZE 2050 (Regional)

Our Report[GRI 2-2; 2-3; 2-4; 2-5;201-4] [SUSBA 1.6.2.9] [FN-CB-550a.1] [ACGS-C.1.3; (B)C.1.2]

Every year, PT Bank CIMB Niaga Tbk (‘CIMB Niaga’ oris derived from the audited Consolidated Financial‘Bank’) publishes a sustainability report disclosing

Statements by an independent Public Accounting Firm.

its

environmental,

performancesocial,andgovernance(ESG)

Employee and electricity usage data are sourced frominformation.

The

previous

year’svarious units and branch offices across Indonesia. Bank

Sustainability Report was released on 10 March 2023.

restated its scope 2 greenhouse gas (GHG) emissions
data for 2022 and 2021 period, in order to update the

The information and data presented in this report reflect

calculation method using emission factors according

the company’s performance for the period 1 January

to the power generation grid in each region. Bank did

until 31 December 2023, taken from data or information

not receive financial assistance from the government

at the CIMB Niaga Head Office and operational activities

during the reporting period.

throughout Indonesia. Financial performance data

35

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

The Sustainability Report has undergone verification by an independent entity, KAP Siddharta Widjaja & Rekan (KPMG
Indonesia), in accordance with International Standard on Assurance Engagements (ISAE) 3000 standards, including
the adoption of Professional Standard for Accountant (SPA) 3410. The appointment of the independent entity received
approval from the Board of Directors and ensured to be free from any conflicts of interest.
Bank discloses its information in compliance with Financial Services Authority Regulation (POJK) No. 51/POJK.03/2017
regarding the Implementation of Sustainable Finance and the Preparation of Sustainability Reports. This Sustainability
Report is also prepared in reference to several frameworks and standards such as the Global Reporting Initiative(GRI),GRI-G4 Financial Services Sector Supplement, Task Force on Climate-related Financial Disclosures (TCFD),
Sustainability Accounting Standard Board (SASB) for the Financial Services Sector, Sustainable Banking Assessment(SUSBA)by the World Wide Fund (WWF), Sustainable Development Goals (SDGs), Global Investors for Sustainable
Development (GISD) Alliance, and ASEAN Corporate Governance Scorecard (ACGS). Additionally, there is no information
regarding the Global Systemically Important Bank(G-SIB) methodology as Bank is not currently part of this list.

Priority Material Topics[GRI 3-1; 3-2]

There is no changes in material
topics for 2023 compared to theprevious

reportingperiod.

The

HIGH

determination of material topics
involving a survey on stakeholders,both internal and external, such as
employees, customers, and Bank
partners conducted in 2022. Bank
also received feedback and input
from investors and rating agencies.
The

processofdetermining

1.

Technology
a. Data security, privacy and governanceb. Digitalization and Innovation
2. Governancea. Corporate governance, ethics and complianceb. Risk management and business resilience
3. Sustainable Finance Products and Services
4. Climate Changematerial topics was conductedby identifying and assessing theimpact of business through areview of sustainable financial
principles.

MEDIUM
5.
6.
7.
8.

Financial Literacy and Inclusion
Customer Experience
Human Rights
Diversity and Inclusion

Materiality topics prioritization was
jointly conducted with CIMB Group,
involving stakeholders and experts.
Thisengagement

theidentification

discussions,

topic

and prioritization.

encompassesof

topics,assessments,

LOW
9. Corporate Citizenship and Volunteering
10. Employment and Talent Development
11. Welfare, Health and Safety
12. Biodiversity and Ecosystem Integrity

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Management Approach to Material Topics[GRI 3-3] [SUSBA 1.6.2.7] [ACGS-C.1.1; C.1.2; C.2.1]

1. Technology
Important Information:• Data Security, Privacy and Governance [GRI 418-1]- Policy for fair design and sale of financial products andservices [GRI FS15]- Customer privacy [GRI 418-1]• Digitalization and Innovation- Indirect economic impact [GRI 203-1; 203-2]

Material Topic and its Importance for Company Sustainability:
Technology plays a critical role in quantifying and reporting digital trust and experience scores
Impact:The banking sector is highly vulnerable to cyberattacks and threats, which can result in losses for both customers and Bank.
Taking this into consideration, Bank continues to strive for the enhancement and strengthening of operational systems.
Technology will have an impact on the financial and operational performance of Bank, including its reputation.
Policies:• Information Technology(IT) Strategy andOrganization Policy• IT Systems Development
Policy• IT Operations Policy• IT Communications
Network Policy• Information Security
Policy• IT Continuity Policy• End User Computing
Policy• Digital Banking Policy• Use of IT Service
Providers Policy• IT Processes, Risks, andCompliance Policy

Performance Targets:
Zero complaints regarding customer data privacy

Achievement Strategies:• Information and technology training and workshops• Utilizing technology efficiently, timely, and cost-effectively
to produce qualified, reliable, and safe banking products
and services

Achievements:• Enhanced Cyber Security capabilities and capacities to be
more proactive in strengthening IT security, anticipating
virus and malware threats, and mitigating digital risks
by updating the incident management platform andautomating application security testing• Development of a Custody & Fund Admin Systemapplication that adopts more efficient technologies andnew solutions to meet business needs• Integration of the OCTO Digital Credit Card/OCTO Digital
Syariah Card into the OCTO Mobile application, allowing
customers to use it without the need for a physical card.

Evaluation Method:
Strengthening IT security capabilities and capacities toproactively anticipate virus and malware threats as well as
mitigate digital risks

Responsible Directorate:
Operations and Information Technology Directorate

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PT Bank CIMB Niaga Tbk

2. GovernanceImportant Information:• Corporate Governance, Ethics and Compliance- Anticorruption [GRI 205]
- Anti-competitive behavior [GRI 206]
- Marketing and Labeling [GRI 417]

• Risk Management and Business Resilience- Scope and frequency of audits to review the
implementation of social and environmental policies,
as well as risk assessment procedures [GRI FS9][SUSBA
1.4.1.8]

Material Topic and its Importance for Company Sustainability:
Governance is the basis for all Bank performance, including the implementation of ESG aspects.
Impact:Good governance is one of the key factors for the sustainability of a company. Through good governance, a relationship can beestablished between the management of the organization and stakeholders (customers, shareholders/investors, regulators,
suppliers, employees, local communities, and labor unions) which affected by the operational activities of Bank through rights
and obligations in line with the vision and mission that considers ESG issues.
Policies:• Governance Policy No. M.12
• Anti-Bribery and Corruption Policy No. M.11
• Anti-Money Laundering (AML), Counter-Terrorism Financing(CTF) and Counter-Proliferation Financing of Weapon ofMass Destruction (CPFWMD) Policy No. C.02
• Human Rights Policy No. M.13
• Anti-Bribery Management System Policy No. M. 14• Anti-Fraud Policy No. E.07

Performance Targets:• Instilling a culture of sustainability and incorporating
sustainability principles into business processes• Award in the ASEAN Corporate Governance Scorecard(ACGS)• Award in the Annual Report Award (ARA)

Achievement Strategies:• Establishment of a Sustainability Unit
• Adjustment of various charters and policies• Evaluation of governance implementation based on ASEAN
Corporate Governance Scorecard (ACGS) criteria andGeneral Guidelines for Indonesian Corporate Governance(PUG-KI)• Certification of governance procedures in accordancewith international standards, such as The International
Organization for Standardization (ISO)• Attest the Code of Ethics and Code of Conduct periodicallyAchievements:• General Champion of the Annual Report Award (ARA)2022• Implemented an Anti-Bribery Management System(SMAP) in accordance with SNI ISO 37001• Issued the Human Rights Policy to strengthen Bank’s
commitment toward human rights principles• Made improvements to the Partner Code of Ethics that
now also serves as a Partner Integrity Pact
• Embedded new Company values and culture via 3
approaches: EPICC Communication, EPICC Cascading, and
EPICC Hardwiring• CIMB Niaga is considered a very excellent company interms of systems, GCG infrastructure and implementation,• risk management, and compliance• Implementation of compliance reviews utilizing the
Aligned Assurance method, in which the Compliance
Unit liases with Internal Audit Unit regarding compliancereviews

Evaluation Method:
Evaluation of corporate governance implementation based on
regulatory parameters, ACGS, PUGKI, and best practices

Responsible Directorate:
Compliance, Corporate Affairs, and Legal Directorate andBusiness Unit, specifically the Good Corporate Governance(GCG) & Sustainability Unit together with the Anti Fraud
Management Unit

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

3. Sustainable Finance
Products and Services
Important Information:• Economic Performance [GRI 201-1; 201-2; 201-3; 201-4]• Approach for the Inclusion of ESG Factors in Credit Analysis• Product Portfolio and Loan Quality [SUSBA 1.1.1.10]• ESG Risk Assessment and Mitigation at Portfolio Level• Policies Related to Social and Environmental Components and their• Disclosure of ESG Exposures and Risk Targets

Implementation in the Company’s Business [GRI FS1]
• Percentage of the Company’s Business Portfolio According toBanking Sector for Constrained Individuals [GRI FS6]
Material Topic and its Importance for Company Sustainability:
Sustainable finance plays an important role in providing the financing framework for Bank, supporting the achievement of the SDGs, including
climate change actions and mitigation strategies for climate change and the establishment of a low-carbon economic ecosystem.
Impact:Financing activities entail sustainability risks. Debtors receiving financing from Bank may potentially face issues related to deforestation, water,
marine, land-use change, community, labor, and human rights. All of these are important sustainability issues. As a responsible Bank, we
collaborate with debtors to minimize the negative impacts of financing activities. Additionally, sustainable finance products/programs will support
a just transition, a low-carbon economy, the achievement of the Paris Agreement, the Sustainable Development Goals, and inclusively engaging
customers, shareholders/investors, regulators, and local communities.
Policies:

Performance Targets:• Sustainability Policy No. M.08 and Sustainability Procedure No.

• Issuance of sector guidance documents, including but not limited

M.08.P.01• Sustainable Finance Policy No. M.10 and Sustainable Finance
Procedure No. M.10.P.01• High Sustainability Risk Sector List
• Sector Guidance

to land-based sectors, high GHG emissions sectors, and Agriculture,
Forestry, Other Land Use, and Land-Use Change (AFOLULUC)
sectors.
• Enhancing sustainable financing portfolios in alignment with theIndonesian Green Taxonomy (THI) and Bank’s target of achieving
net zero GHG emissions by 2050.
• Commencing the study of the Indonesian Sustainable FinanceTaxonomy (previously known as the Indonesian Sustainable
Taxonomy).
• Align sustainable finance with Indonesia’s ‘FOLU Net Sink 2030’
target (GHG emissions rate of -140 million tonnes CO2e by 2030)
and promote initiatives that prevent biodiversity loss
• Increase in sustainable financing portfolio in the palm oil sector

Achievement Strategies:

Achievements:• Bank conducts all aspects of due diligence related to a debtor/• Rp55.45 trillion in total financing portfolio in the sustainable

prospective debtor’s sustainability, including through Sustainability
Due Diligence (SDD), Enhanced Sustainability Due Diligence (ESDD),
and Sector Guidance• Bank provides an Action Plan to debtor/prospective debtor who do
not meet Bank’s minimum sustainability requirements

business activity category (KKUB)• Rp5.4 million financed to MSMEs through channeling, where
Rp2.22 million or 41% of funds were disbursed to women debtors(36% out of total MSME channeling debtors)• Almost Rp9.5 trillion financed for sustainable palm oil (customers• Bank continuously encourages customers/prospective customers to

pursuing or have ISPO/RSPO certification)

adopt and implement sector-specific best practices for sustainability• Issuance of Manufacturing Sector Guidance• Identify and classify Bank’s portfolio based on its sustainability
risks, categories of sustainable business activities, and categories of
products and services with environmental, social, and sustainable• Updating the Construction and Infrastructure Sector Guidance• Integrate aspects of Human Rights and NDPE commitments on
SDD and ESDD

impacts (Green Social Sustainable Impact Products and Services),and the Indonesia Green Taxonomy• Integrate and mainstream the implementation of No Deforestation,
No Peat, No Exploitation (NDPE) through Sector Guidance
Evaluation Method:

Responsible Directorate:

Conducting regular internal audits and Control Effectiveness Testing

Compliance, Corporate Affairs, and Legal Directorate and Business(CET) on sustainable finance implementation, including SDD and ESDD

Unit, specifically the Sustainability Unit

in relevant units.

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

4. Climate Change
Important Information:• Energy Use• Paper Savings• Water Management• Waste Management

Material Topic and its Importance for Company Sustainability:
Climate change is an important topic as it has the potential to affect ESG aspects and banking performance. Climate change
may also affect physical risks, placing customers’ assets and ability to meet their obligations at risk.
Impact:Climate change can affect financial stability. The physical impacts of climate change may result in asset damage, operational
disruptions, and negative effects on customers and stakeholders. Additionally, companies that fail to respond appropriately topolicy, technology, and market changes aimed at addressing climate change may face regulatory, reputational, and market risks.
Bank’s support for climate change mitigation and adaptation actions will contribute to a just transition, a low-carbon economy,
achieving the Paris Agreement, the Sustainable Development Goals, and inclusively engaging customers, shareholders/investors, regulators, and local communities.
Policies:• Sustainability Policy No. M.08 and Sustainability Procedure
No. M.08.P.01• Smart Spending Policy No. E.01.I.01• Green Office Policy• Carbon Emissions Inventory and Methodology Procedure
No. M.08.P.02

Performance Targets:• Net zero GHG emissions for Scopes 1 and 2 emissions in
CIMB Niaga’s operations by 2030
• Net zero GHG emissions overall (including Scopes 1, 2, and
3) or become a net zero emission (NZE) organization by
2050• Setting 2030 targets for several sectors, as follows:a. Coal Sector. Reducing the financing portfolio for thermal
coal mining to 50% from the 2021 baseline.
b. Cement Sector. Reducing the physical intensity offinancing clients in the cement sector by 36% from 0.72
to 0.46 tonnes CO2e/tonnes cement produced (2021baseline).
c. Palm Oil Sector. Reducing emissions intensity of our palm
oil portfolio by 16% (from 2022 baseline). This is doneby engaging with customers to shift their production
towards sustainable palm oil.
d. Power Sector. Reducing emissions intensity by 38%(from 2022 baseline), with a focus on low-carbon andrenewable alternative energy sources to accelerate
customer’s decarbonization plans.

Achievement Strategies:• Monitoring and evaluating activities and/or portfolios that
may generate/be related to Scope 1, 2, and 3 GHG emissions.
• Implementing various energy initiatives.
• Undertaking the Net Zero Strategy & Climate Risk
Management project.
• Developing models and methodologies for climate scenario
analysis (CSA) and participating in a climate risk stresstesting (CRST) pilot project as requested by the Financial
Services Authority (OJK).
• Initiating a study on Carbon-Offset schemes, internal carbon
pricing (ICP), and exploring various instruments with thepotential to mitigate risks arising from GHG emissions inBank’s operations.

Achievements:• Installing solar panels at a branch office.
• Acquisition of carbon units from the Indonesia Carbon
Exchange (IDXCarbon) and Renewable Energy Certificatesfrom PLN• 8.79 GJ/Rp Rp billion in energy intensity• The intensity of Scope 1 and Scope 2 GHG emissions
including climate change mitigation efforts is 1.60 tonnes of
CO2 equivalent/Rp billions or a decrease of 17% compared
to 2022• 6.53 m3/Rp billion in water use intensity• Paper usage intensity is 1.88 kg/Rp billion or down 2%
compared to 2022

Evaluation Method:
GHG emissions reporting with initiatives to reduce GHG
emissions in accordance with predetermined sustainability
performance targets

Responsible Directorate
Strategy, Finance & Strategic Procurement, and Admin
Property Management (SPAPM) Directorates, specificallythe SPAPM Unit and supported by all other working units2023 Sustainability Report
PT Bank CIMB Niaga Tbk

5. Financial Literacy and Inclusion
Important Information:• Sustainable Finance Competency Development.
• Initiatives to Improve Financial Literacy [GRI FS16]• Small Business Promotion and Community Development[FN-CB-240.a.1;FN-CB-240.a.2]• Financial Literacy Equality [FN-CB-240.a.3;FN-CB-240.a.4]

Material Topic and its Importance for Company Sustainability:
Financial literacy and inclusion are crucial topics as banks play a vital role in enhancing financial understanding within society.
Impact:Inclusivity in providing high financial access to all segments of society in a country can drive economic growth, ensure financial
system stability, support poverty alleviation initiatives, and contribute to reducing economic disparities among communities.
It is not only essential to enhance financial inclusion for the public but also crucial to improve financial literacy. Insufficientunderstanding of financial products among society may increase the risks associated with financial products.
Policies:• Corporate Social Responsibility Policy No. M.09 andCorporate Social Responsibility Policy Procedure No.
M.09.P.01

Performance Targets:• Enhancing financial literacy understanding• Conducting Financial Education and Literacy activities
for secondary school students in the Ayo Menabung dan
Berbagi (AMDB) program and elementary school students
in the Tour de Bank (TDB) program, and providing Student
Savings (SimPel) to elementary to high school students(SD-SMP-SMA/K).
• Organizing financial education and literacy for various
groups, such as CIMB Niaga scholarship recipients,
educators, MSME, women, and vulnerable groups.

Achievement Strategies:• CIMB Niaga actively participates in financial educationand literacy activities, including opening savings accounts
through the Ayo Menabung dan Berbagi (AMDB) and Tourde Bank (TDB) programs.

Achievements:• In the 2023 AMDB program, 4,737 secondary school
students (SMP-SMA/K) participated, showing a 37%
increase in financial literacy understanding according to
the analysis.
• The 2023 TDB program had 2,909 participants fromprimary schools (SD), demonstrating a 28% improvement
in financial literacy understanding according to theanalysis.
• Through the 2023 AMDB and TDB programs, 1,954
students received student savings accounts.
• Financial Literacy Webinar for Teachers reaching 148
educators from schools participating in the 2023 AMDB
and TDB programs.
• 223 female and vulnerable MSME players in Eastern
Indonesia received Entrepreneurship/Business financial
literacy training.
• 87 university students received scholarships from CIMB
Niaga under the Be Smart program.
• Financial literacy training was conducted for 30 people
with disabilities.

Evaluation Method:• Conducting pre and post-tests for various programs,
especially those related to financial education and literacy.
• Periodically reviewing the content of financial educationand literacy materials.

Responsible Directorate
Compliance, Corporate Affairs, and Legal Directorate,
specifically the Community Development Unit.

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6. Customer Experience
Important Information:• Sustainable Products and Services.
• Product and Service Safety.
• Data Security and Customer Privacy [418-1].
• Policies for Fair Design and Sale of Financial Products andServices [GRI FS15].

• Assessment of Health and Safety Impact of Various
Categories of Products and Services [416-1].
• Consumer Health and Safety.
• Customer Information Protection [418-1].
• Financial value of products and services designed tosupport social wellbeing [GRI FS7].

Material Topic and its Importance for Company Sustainability:• Customer experience is a crucial aspect to consider to ensure that customers feel secure in their transactions, fostering
positive experiences that contribute to customer loyalty.
• Bank establishes KPIs for products and services, measuring customer loyalty using the Net Promoter Score (NPS).
• Customer satisfaction is Bank’s primary commitment, manifested through the internalization of EPICC corporate values,
where Customer Centricity is a mandatory value embraced by all employees in their daily activities.
Impact:One of the keys to the sustainability of a bank is the trust and support of its customers. Bank continues its efforts to provide
the best experience for its customers. A positive customer experience not only encourages customer retention but also enables
Bank to attract new customers.
Policies::• Customer Protection Policy (Syariah) E.04.A.08• Customer Protection Policy (Conventional) E.04.A.10

Performance Targets:• Enhancing customer satisfaction survey outcomes.
• Reducing the number of complaints received by Bank.
• Improving customer experience by measuring NPS.

Achievement Strategies:• Conducting periodic customer satisfaction surveys.
• Providing various service channels, such as branch offices,
Digital Lounge, 24/7 Contact Center, website, Live Chat,
WhatsApp CIMB Niaga, and social media accounts such as
Facebook, Twitter, and Instagram.
• Improving the performance of the Customer Care andCustomer Experience units by enhancing the quality ofcustomer complaint resolutions.
• Establishing KPIs for products and services by measuring
NPS.
• Conducting periodic education on transaction security
through service channels.
• Monitoring the implementation of consumer protection
policies regularly.

Achievements:• Maintaining customer loyalty levels by achieving an NPS
measurement of 50% in 2022 and 2023.
• Achieving a 99% customer complaint resolution rate
and reducing customer complaints related to financialtransactions with an achievement ratio of 0.61 bps.

Evaluation Method:
Conducting customer satisfaction surveys.

Responsible Directorate
Consumer Banking Directorate, specifically the Customer
Experience & Protection Unit

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

7. Human Rights
Important Information:• Equal Employment Opportunity• Leave Entitlement [410-3]• Human rights training for security personnel [410-1]• Diversity, Equality, and Inclusion

Material Topic and its Importance for Company Sustainability:
Human Rights is a crucial topic that requires attention as Bank acknowledges all human rights principles, and matters related
to human rights are inseparable and inalienable.
Impact:Businesses involved in human rights violations face financial, legal, reputational risks, and damage to relationships withstakeholders. As a responsible business, Bank has an obligation to uphold human rights laws and regulations and strives
to implement international human rights principles and frameworks throughout its operational aspects, supply chains, andbusiness relationships. This includes promoting fair labor practices and treating all communities with respect.
Policies:• Human Rights Policy No. M.13
• CIMB Niaga Collective Labor Agreement (CLA)• Recruitment and Selection Policy No. A.02.01

Performance Targets:• Implementation of human rights aspects in the SDD
process for Bank’s financing and business relations,
including in the Sector Guidances.
• Socialization of human rights principles.

Achievement Strategies:• Implementing sustainability and human rights principles,taking into account good corporate governance,
precautionary principle in banking, compliance, and risk
management.
• Conducting SDD reviews using the Exclusion List that covers
human rights aspects.
• Providing a complaint channel (whistleblowing) or
grievance mechanism through a whistleblowing system(WBS) managed by an independent and professional third
party.

Achievements:• No reports of human rights violations within Bank’s
operational environment through WBS.
• Employing vulnerable employees as a manifestation ofequal employment opportunities.
• No complaints/reports indicating unfair recruitment
processes.

Evaluation Method:
Bank periodically conducts a human rights risk assessmentof its business activities and operational activities andestablishes necessary mitigation measures. In case of humanrights violations, Bank will transparently provide informationon the progress and resolution of the cases to stakeholders
through various communication channels, including thesustainability report.

Responsible Directorate• Human Resources Directorate• Compliance, Corporate Affairs, and Legal Directorate,
specifically the Sustainability Unit

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2023 Sustainability Report
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8. Diversity and Inclusion
Important Information:• Governance body and employee diversity [405-1]• Basic Salary and Remuneration Ratio of Women to Men [405-2]
Material Topic and its Importance for Company Sustainability:
Employee diversity and inclusion are crucial considerations for Bank, as every employee deserves equal opportunities without
discrimination based on ethnicity, religion, race, social status, gender, or any other potentially discriminatory factors that may
violate human rights.
Impact:Diversity within a company can provide different perspectives, leading to more innovative ideas and solutions. An inclusive
work culture also attracts diverse talents and contributes to better employee engagement. Through diversity and inclusion acompany can enhance its image and make better-informed decisions.
Policies:• Employee Code of Ethics and Code of Conduct Policy No.

Performance Targets:
Creating a positive and inclusive workplace rooted in EPICC

A.07.01• Human Rights Policy No. M.13

values is essential to achieve a healthier organizational
culture.

Achievement Strategies:• Establishing strategic objectives that prioritize diversity andinclusion (D&I) principles integrated into the overall growthstrategy of Bank through policy issuance.
• Education to enhance awareness of D&I for all employees.
• Monitoring and reporting on the implementation of D&I
principles through a data-driven approach, such as the D&I
dashboard and reporting.
• Ensuring that leaders are consciously and responsibly
supporting the creation of an inclusive cultural environment.
• Supporting employees in gaining equal opportunities
for development and wellbeing through enrichment andempowerment programs.
• Providing supportive infrastructure to ensure that D&I
performance targets proceed according to plan.

Achievements:• Employing vulnerable employees as a manifestation ofequal employment opportunities.
• Building awareness within the Company by broadcasting
12 thematic campaign series related to diversity andinclusion principles through internal communication
channels.
• Providing over 1,100 internal training materials related to
D&I.
• Implementing the Flexible Benefit Program, allowing
employees to customize benefit benefits according totheir individual needs.
• Continuing the management of 9 Sport, Hobby & Interest
and Enlightenment (SHINE) employee clubs with over
1,100 active participants.

Evaluation Method:
The Company conducts evaluations of each initiative’s
implementation to assess its effectiveness in internalizing
D&I principles through question-and-answer sessions orinterviews.

Responsible Directorate• Human Resources Directorate• Consumer Banking Directorate, specifically the Marketing,
Brand & Customer Experience Sub-Directorate• Compliance, Corporate Affairs, and Legal Directorate,
specifically the Sustainability Unit

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

9. Corporate Citizenship and Volunteering
Important Information:• Equal Employment Opportunity• Governance body and employee diversity [405-1]• Volunteering
Material Topic and its Importance for Company Sustainability:
Bank ensures that every prospective employee is given a fair opportunity and can positively contribute to the environment andsociety.
Impact:
The long-term success of an organization depends on a strong socio-economic foundation. To achieve long-term development
and prosperity, all segments of society must progress and benefit from economic growth. Bank is committed to leveraging
resources to create a positive social impact.
Policies:• Recruitment and Selection Policy No. A.02.01

Performance Targets:
Implementing an Employee Volunteer Program, with an• Human Rights Policy No. M.13

average of 3 hours per employee.

Achievement Strategies:• Conducting socialization sessions for the Employee
Volunteer Program• Innovating the conversion of various initiatives/programs
into volunteer hours

Achievements:
The Employee Volunteer Program has achieved an averageof 5.1 hours per employee.

Evaluation Method:
Recording the Employee Volunteer Program through Y.O.D.A.

Responsible Directorate
All directorates, under the coordination of the Human
Resources Directorate and Compliance, Corporate Affairs,
and Legal Directorate, specifically the Community
Development Unit

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10. Workforce and Talent Development
Important Information:• Employee Training and Skill Development• Average Employee Training Hours [404-1]• Skill development and transition program for preretirement [404-2]• Regular review of performance and career development[404-3]

Material Topic and its Importance for Company Sustainability:
Workforce and talent development is an integral part of enhancing the competencies and capacities of Bank’s employees toensure continuous innovation and optimal performance.
Impact:Employees are a crucial asset for Bank. Therefore, effective management and enhancement of employee quality, including
training and skill development, are essential. Improving employee skills can lead to increased productivity, ultimately impacting
Bank’s overall performance.
Policies: [ACGS C.6.2]• Employee Learning Policy A.04.02

Performance Targets:
Providing effective and high-quality employee capability

•
•
•
•

Promotion Policy A.04.04
Talent Management Policy A.04.06
Employee Transfer (Mutation) Policy A.04.07
BOD and BOC Learning and Development Program Policy
A.04.08

development programs is a key focus centered around threemain principles: experience, exposure, and training. These
programs are tailored to Bank’s needs, reflected in various
aspects such as the number of training types, training hours,
participant numbers, and more.

Achievement Strategies:• Focusing on three main principles in human resources
development:o Experience: Developing competencies through expandedtasks and responsibilities, job rotations throughstructured and integrated talent development programs
to support the enhancement of employee competencies
to meet the expected success profile.
o Exposure: Development through various programs suchas coaching and mentoring, networking opportunities,
assignments in various strategic cross-country or crossfunctional projects, and assignments in subsidiaries or
CIMB Group in various countries.
o Education: Integrated programs designed to develop
individual, managerial, and leadership competencies aswell as specific functional and technical competencies
needed to support key business objectives.
• Providing flexible learning media through the utilizationof VR (Virtual Reality) and LoG (Learning on the Go)
technologies as e-learning to enhance effectiveness andefficiency.

Achievements:• Increased the average training hours per employee from
19 hours to 22 hours or approximately 177.48 hours.
• Achieved a total of 350,329 training participants,
surpassing the target of 226,712 participants.
• Engaged 409 employees in the OPeRA Innovation event,
generating 372 innovative ideas.
• Availability of VR devices in 325 branch locations across
95 cities in Indonesia and established 6 VR Learning
Centers (VR Corners) with 21 training modules. The VR
initiative received recognition in the Internal Process
Innovation category at the IDX Channel Innovation Awardin 2023.
• Offered 1,767 learning modules on LOG, covering various
areas such as mandatory certification programs, basic
core competencies, basic sales fundamentals, basic
service fundamentals, Sharia, Digital, Data, and SPPUR.
• Achieved targeted evaluation results, with participant
reaction evaluation at 4.69 (exceeding the target of4.25) and participant knowledge evaluation at 88.22(surpassing the target of 80).

Evaluation Method:
Conducting a review process on participants’ reactions andknowledge following each training program implementation.

Responsible Directorate
Human Resources Directorate, specifically the Learning &Development Unit

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

11. Welfare, Health, and Safety
Important Information:• Occupational Health and Safety Management System [403-1]• Occupational health services [403-3]• Employee participation, consultation, and communication
on health and safety [403-4]• Employee health and safety training [403-5]• Employee health quality improvement [403-6]• Employees covered by the occupational health and safety
management system [403-8]• Safe and Adequate Working Environment

Material Topic and its Importance for Company Sustainability:
Employee Welfare, Health, and Safety are crucial aspects that Bank prioritizes to provide a conducive and safe working
environment, ensuring positive impacts on both employees and the community.
Impact:Poorly managed welfare, health, and safety can pose risks to Bank’s reputation. Through effective management of well-being,
health, and safety, a healthy and safe working environment can be created, reducing the likelihood of work-related accidents/
illnesses that may lead to demotivation and decreased work productivity.
Policies:· Work Security and Safety Risk Management Policy A.11.01

Performance Targets:• Achieving zero accidents in Bank’s operational activities.
• Ensuring the physical and mental health of employees tosupport work productivity.

Achievement Strategies:• Implementing the Hybrid Working (HyWork) initiative as acollaborative working approach for employees, whether
working in the office or from home, and providing HySpace
facilities such as co-working spaces.
• Providing lactation room and health insurance benefits forevery employee.
• Offering HyFit facilities as a space for improving physical,
spiritual, and mental health.

Achievements:• No workplace accidents occurred during the year 2023.
• All employees have completed training on the use of fire
extinguisher through the Virtual Reality (VR) Module Fire
Drill, accessible using VR Headsets available in VR Corners
and branch offices throughout Indonesia.

Evaluation Method:
The Company conducts evaluations for each initiative
implemented to assess its effectiveness.

Responsible Directorate
Human Resources Directorate; Strategy, Finance & Strategic
Procurement, and Admin Property Management (SPAPM)
Directorates, specifically the SPAPM Unit

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12. Biodiversity and Ecosystem Integrity
Important Information:• Operational locations owned, leased, managed, or adjacentto, protected areas and areas with high biodiversity value
outside protected areas [304-1]• Significant impacts of activities, products, and services on
biodiversity [304-2].
• Biodiversity Conservation Efforts.

Material Topic and its Importance for Company Sustainability:
Bank ensures that its operational activities and business relationships, including financing for customers, do not negatively
impact biodiversity and ecosystem integrity.
Impact:Business activities heavily rely on nature. Biodiversity degradation poses a high risk to the sustainability of debtor-owned
companies, indirectly affecting Bank through the potential increase in default risk.
Policies:• Sustainability Policy• Sustainable Finance Policy

Performance Targets:• SDD and/or ESDD implementation on business
relationships• Bank’s commitment to No Deforestation, No Peat, No
Exploitation (NDPE)• Exclusion List

• SDD and/or ESDD implementation on financing portfolios

Achievement Strategies:• Implementation of SDD and/or ESDD mechanisms• Through Sector Guidance, Bank encourages customers andbusiness relations to adopt sustainability best practices,
particularly applying the NDPE principles in the palm oil andforestry sector.

Achievements:• 100% of debtors in the corporate banking segment haveconducted SDD and/or ESDD
• 100% of business relations have conducted SDD• Majority of Bank’s debtors in the palm oil and forestry
sectors have committed to NDPE

Evaluation Method:
Conducting periodic internal audits and Control Effectiveness
Testing (CET) on the implementation of sustainability andsustainable finance, including SDD and ESDD, in the relevant
units.

Responsible Directorate
Compliance, Corporate Affairs, and Legal Directorate,
specifically the Good Corporate Governance & Sustainability
Unit.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

01

PillarSustainable
Action49

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1 : 28.07

8.3%

Compensation ratioof median income
employees to thehighest income

Growth in mediancompensation
employees

Ratio of highest
paid employees
against mediancompensation
employees
growthMales

Females[GRI 2-21]

11.9%
1 : 0.7

1.13:1 1.18:1

Highest income
employees
compensation
growth

3.07
Human Capital Returnon Investment(HC ROI)

Ratio of lowest wage
employees compensation
against its Regional
Minimum Wage
[POJK51-F.20]

0.90 : 1
The lowest compensation
ratio for males andfemales employees [GRI405-2]

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

We Together with
Employees
Employment and
Employee Equality[POJK51-F.21] [SUSBA 1.4.2.4] [ACGS C.6.1; (B)C 1.6]

CIMB Niaga recognizes that workforce management is a
key element of business strategy implementation. This isexemplified by Bank’s work culture of Enabling Talent, Passion, Integrity & Accountability, Collaboration, Customer
Centricity (EPICC). The EPICC culture aligns with Bank’s commitment to create a working environment that prioritizes,
respects, and upholds Human Rights. The results of the 2023 Organizational Health Index (OHI) survey indicate that
Bank has risen to the top 10% of companies with a score of 91, marking a 6-point increase compared to the previous
year.
Bank also provides all (100%) employees with opportunities for career development, assessed through performance
evaluations based on Key Performance Indicators (KPIs). One notable KPI is the achievement of sustainability
performance.
Apart from employees, all Bank’s Board of Directors members own sustainability-related Key Performance Indicators(KPIs) which contribute of 5% from total KPI. Achievement of this sustainability performance will tie up to the
remuneration bonus awarded to each Board of Directors members.

Corporate Values and Culture

E P I C CENABLING TALENTPASSION

Our commitment
is to empowerand develop every
employee and strive
to be the best place
for the best talent.

We pursue
excellence inall we do anddeliver beyond theordinary.

INTEGRITY &ACCOUNTABILITY
Our commitment isto act in an ethicaland trustworthy
manner and be
accountable of all
our actions.

COLLABORATION
We commit to teamover individual
success, as CIMB
Niaga’s success is
my success as wellas our collective
success.

CUSTOMER
CENTRICITY
Our determination
is to put customers
first and always doright by them.

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Employment Policies
1.

Sustainability Policy No. M.08

2. Human Rights Policy No. M.13
3. Diversity Policy on the Composition of Members of the Board of Commissioners and Boardof Directors No. M. 07
4. Code of Ethics and Code of Conduct Policy No. A.07.0
5. Recruitment and Selection Policy No. A.02.01
6. Employee Learning Policy A.04.02
7. Talent Management Policy A.04.06
8. Board of Directors and Board of Commissioners Learning and Development Policy A.04.08
9. Workplace Security and Safety Risk Management Policy A.11.01

Respecting Human Rights in Employment Aspects [POJK51-F.18; F.19] [GRI 2-30; 401-3; 404-3; 410-1]
Description

Achievements in 2023

Freedom ofassembly andassociation

Bank has four labor unions as employee
representatives, and together with Bank’s
management, periodically reviews andupdates the Collective Labor Agreement(CLA).

All (100%) CIMB Niaga employees are included in the CLA.

Working hours

Based on labor laws and regulations, aswell as Article 17 of the CIMB Niaga CLA,
employees work eight hours a day or 40
hours a week, excluding work breaks.

Working hours are performed in accordance with laborlaws and regulations as well as the CLA.

Equal employment
opportunity

Bank provides equal work opportunities
for all employees. The employee
recruitment process is carried outtransparently and without discriminating
against ethnicity, religion, race, intergroup, social status, gender, or any otherfactors that have the potential to violate
human rights. This is also stated in the
Recruitment and Selection Policy No. A.
02.01.

» Total employees consist of 49% male and 51% female
employees.
» 35% female representatives on the Board ofCommissioners and Board of Directors (senior
executive).
» 35% female representatives in senior management.
» No complaints or reports regarding an unfair
recruitment process were received.
» CIMB Niaga employs 7 people with disabilities.
» 1,202 employees, or 11% of the total workforce, received
promotions (including career advancements and/or
increment and/or compensation) comprising an equal
split of 50% male and 50% female employees.

The latest CLA has been disseminated to all employees
through various channels, including attestation andinternal Bank communications.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Description

Achievements in 2023

Child labor (Below
the age of 18 years
which endangeringsafety and/or below
the age of 15 years),and forced labor

Bank does not engage or participate in
the employment of child labor, minors,
or forced labor, nor it is involved directly
or indirectly with business partners who
engage in these practices.

There were no cases of child work, minors, forced labor,
modern slavery, migrants, human trafficking, and childlabor (below the age of 18 years which endangering safety
and/or below the age of 15 years) practices within theoperations of CIMB Niaga and its business partners.

Leave Entitlements

Bank employees are entitled to takereligious leave, unpaid leave, menstrual
leave, maternity leave, and miscarriage
leave. Male employees receive three daysof paternity leave if their legal wife has
a miscarriage, while female employees
receive three months.

Bank provides maternity leave and paternity leave
entitlements to all employees according to applicableregulation. In 2023, Bank recorded 358 female employees
took maternity leave* and 272 male employee took
paternity leave. A total of 333 female and 262 male
employees returned to work after maternity and paternity
leave.

Human rights
training for security
personnel

CIMB Niaga, in collaboration with third
parties, periodically provides humanrights training to security personnel.

100% of security personnel attended human rights aspects
training, involving vendors/third parties and contracted
security personnel which also accompanied by CIMB Niaga
representative.

* Including misscarriage

Diversity, Equality, and Inclusion
Bank respects diverse, equal, and inclusive workforce.
Bank upholds the principles of equal employment
opportunity, fair treatment, inclusiveness, dignity, andrespect, as outlined in the Code of Ethics & Code of
Conduct Policy and Human Rights Policy. Bank ensuresthat every employee has the opportunity for growth,
is rewarded based on merit, and has equal access tocareer opportunities
As a tangible commitment to create a positive working
environment that embraces diversity and mutuallyrespects differences, which also aligned with the EPICC
values, the Bank conducted a focused group discussions(FGD) to discuss Diversity and Inclusion in CIMB Niaga.
This FGD serve as a platform to share perspectives,
experiences, and ideas towards the urgency of fostering
an inclusive and diverse workplace.

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Ensuring Employee
WelfareEPICC Internalization
Achievements[GRI 201-3; 401-2; 404-2] [ACGS C.6.1]

a. Conducted 9 Town Hall sessions at the
Head Office and Regional Offices to provide
employees with the opportunity to engage
directly with the Board of Management(BMC) and Senior Leaders.
b. Expanded communication channels in
EPICC internalization process through 11
episodes of EPICC Podcasts with BMC and
11 episodes of HyTalk.
c. Continued the implementation enabling
talent intervention to develop internaltalent to higher levels via our flagshipprograms such as The Complete Manager,
The Signature Program, Digital Leadership
Program, adding more than 165 LOG online
training materials, and launching 2 new
Virtual Reality (VR) Corners in Surabaya
and Bintaro (a total to 6 VR Corners).
d. Continued the implementation of ASIK and
NGOPI EPICC Collaboration (104 sessions)and conducted EPICC Connect (20 sessions
involving the participation of 15 Key Focal
Points and 284 EPICC Ambassadors).
e. Executedvarious

Employee

Wellness

Programs, such as the opening of the
Gelora CIMB Niaga Sports Center in Griya
Niaga Bintaro, ensuring the continuity of
the SHINE Employee Club as a platform
for employees’ extracurricular activities,
organizing

the

CIMB

Niaga

Olympic,

and regularly hosting events like CIMB
Niaga’s 68th Anniversary and Year-End
Celebration.
f.

Recognized employees who consistently
embedded EPICC values in their daily
activities through the EPICC Star category
in OPeRa 2023.

Bank provides various benefits to safeguarding andenhancing the wellbeing of its employees. One of thecomprehensive benefits offered includes a long-termsavings plan for retirement starting at the age of 55.
Bank includes employees in the Employment Social
Security Program (BPJS Ketenagakerjaan), which
encompasses work accident insurance, pension
plan and death claim. The premium contributions
for the BPJS Ketenagakerjaan program contributed
by CIMB Niaga amounted to 6.24%, while employee
contribution is 3%.
Bank allocates pension funds, engaging independentactuaries for all permanent employees as theparticipants. The pension and other long-term
benefits disbursed in 2023 amounted to Rp698.09
billion.
Prior to retirement period, employees join theretirement training covering psychological, health,and financial aspects. Until the end of 2023, a totalof 28 employees participated in this retirement
training.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Bank also believes that employee wellbeing impacting both Bank and the community in several aspects, for instancetowards career development, financial stability, teamwork, and community engagement. In 2023, Bank introduced
innovations related to employee wellbeing, supported by five key elements:

Physical, Spiritual and
Mental Wellbeing

Community Wellbeing

Career Wellbeing

Financial Wellbeing

Team Wellbeing

Physical, Spiritual & Mental Wellbeing: SHINE (Sports,

Financial Wellbeing: Flexible options for employee

Hobby, Interest, and Enlightenment), a community

benefit programs (lifestyle benefits) and scholarships

established to provide employees with opportunities

for employees’ children.

to engage in sports (such as basketball, football,badminton, and more) and spiritual activities toTeam Wellbeing: Employees may build meaningfulaccommodate various religious practices. Additionally,

relationships and mutual trust through workplace

for mental health, Bank offers Ruang Cerita (Sharing

activities

Space), i.e. sessions with psychologists, and individual

brainstorming sessions, etc.

such

as

companyoutings,

potlucks,

consultations for selected participants through virtual
programs.

Career Wellbeing: Providing resources, motivation,and opportunities for employees to achieve theirCommunity Wellbeing: Bank fulfills its corporate social

career goals for the present and future (such as Opera

responsibility (CSR) commitment as part of building

Innovation Awards, Kejar Mimpi Employee Warrior, CIMB

harmonious and mutually beneficial relationships with

Niaga Has Talent, etc.).

the environment, communities, society, and all otherstakeholders. The CSR program is formulated based on

The impact of the Employee Wellbeing innovations

4 (four) main pillars: Education, Health and Community

measured by the Organizational Health Index (OHI).

Well Being, Economic Empowerment, and Climate andThis reflected in the OHI 2023 survey results, showing

Environment. The selection of these pillars aims to alignimprovement from the previous year and successfully

the CSR programs with the Bank’s sustainable financeplacing CIMB Niaga in the top 10% (top decile) comparedvision and mission as well as business strategy.

to other financial institutions in Asia.

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2023 Sustainability Report
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HyWork Initiative
Bank continuously implements and conducts studies

and engagement while focusing on customer service,about

organizational and employee needs, operational risk,

HyWork,

i.e.

Happy

Working,

methodfor

employees, whether they are in the office or work fromand data security.

home. This initiative aims to provide the best experience
to employees through a flexible yet effective working

The HyWork initiative has received several awards

style based on the nature of their job (Flex and Non-and recognitions, including HR Asia’s Best Companies

Flex). This implementation also aims to promote

to Work for in Asia 2023 – Indonesia Region and HR

workplace wellness, increasing productivity, flexibility,

Excellence Awards 2023 in the Wellbeing Management
category.

The Internal Customer Satisfaction Survey (ICSS) is an annual internal survey designed
to measure the level of collaboration as well as quality of cooperation among working
units that frequently interacting. In 2023, CIMB Niaga achieved an ICSS score of 3.27
reflecting an improvement of almost 3% compared to the ICSS score in 2022.

Employee Health and Safety[POJK51-F.21] [GRI 403-1; 403-2; 403-3; 403-4; 403-5; 403-6; 403-7; 403-8;

403-9; 403-10]

Occupational health and safety (OHS) is our top priority.
Bank is committed to reducing or eliminating potential
workplace risks impacting employee wellbeing toensure a decent and safe working environment. Bank
also consistently strives for a target of zero accidents.
No job roles pose a high health risk, and no workplace
accidents were reported in 2023.

Initiatives in managing work
accidents risk include:» Conducting annual Occupational Health and Safety (OHS) training, facilitatedby building managers;» Conducting annual training and information sharing on evacuation multistories buildings;» Basic training on the use of fire extinguisher;» Victim rescue training participated by building security personnel.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Bank provides health facilities for both permanent and contract employees, including medical check-ups, general
health insurance, as well as coverage under the national health insurance program (BPJS Kesehatan). For permanent
employees, Bank also offers general health insurance, eyewear and dental care facilities. Other facilities supporting
employee wellbeing include a health clinic, lactation rooms at the head offices, prayer facilities, designated employee
parking, accessible restrooms, and other amenities.

We and Green Office
Greenhouse Gas (GHG) Emissions Footprint[POJK51-F.7; F.12]

Bank is committed to achieve net zero GHG emissions for Scope 1 and Scope 2 in its operations by 2030 and net zero
GHG emissions to an overall net zero (Scopes 1, 2, and 3, including emission from financing portfolio) or a net zero
emission organization by 2050.

Indonesia Carbon Exchange
The Indonesia Carbon Exchange (IDXCarbon) was
officially launched in September 2023. Bank
purchased carbon units to achieve GHG emissions
reduction targets and fulfill its NZE commitment
by 2050. Bank is recognized as the first buyer in
the inaugural carbon trading, and acquired 7,000
carbon units or 7,000 tonnes CO2e, which will
positively contributes to the NZE achievement
strategy.

Renewable Energy Certificate (REC)hBank has a climate commitment as well as striving towards
nt
TIGR Registry Certificate of Retireme
hereby certifies thatand administrator of the TIGR Registry,
APX, Inc., in its capacity as operator
Registry on behalf of:(“RECs”) have been retired in the TIGR

the following Renewable Energy Certificates

PT Bank CIMB Niaga, Tbk
Total RECs Retired: 7453
Retirement Reason Details: Meet

Sub-Account Name

Project Name

Project TypePT Bank CIMB Niaga, Tbk

PLTA Cirata

Hydroelectric Water Dam/Impoundment

TIGRs Account Holder: PT PLN (Persero)

TIGRs Serial Numbers

Quantity

TIGR-2348-ID-JB-01-2023-23134-25018
to 32470

7453

best practices guidelines and CDP standards
platform purpose built to meet RE100
Renewables (TIGR) Registry is an online
more than 15 years of experience in
The Tradable Instrument for Global
developed and managed by APX, leveraging
of renewable energy. The Registry isfor procuring and reporting purchases
www.apx.com
environmental markets. For more information:

Retiring

particularly in Scope 2 GHG emissions. One of the strategies
to meet this target is by taking climate mitigation actions

Carbon Neutrality Goals

Retirement Date: 15-Feb-24

the achievement of its net-zero GHG emissions target,

through the utilization of renewable energy sources bypurchasing REC. In 2023, Bank purchased REC equivalent to7,453 MWh, or reducing approximately 6,484 tonnes CO2eequivalent to 26,830 GJ of renewable energy.

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2023 Sustainability Report
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Greenhouse Gases (GHG) Emissions and Energy[POJK51-F.6; F.11] [GRI 302-1; 302-2; 302-3; 302-4; 305-1; 305-2; 305-3; 305-4; 305-5; 305-7] [ACGS C.1.4; C.1.5]

Achievement of GHG Emissions Reduction Targets for Scope 1 & Scope 2 in 2023

2019

2023

22%

Target24%

Realization

Total Scope 1 and Scope 2 GHG Emissions Equivalent to Other Gases
tonnes CO2e36,488 36,507

2023

tonnes CH4e39,0912022 2021

tonnes N2Oe

1,396

1,303

1,304

2023

2022 2021

148

138

138

2023

2022 2021

Note:
Based on Intergovernmental Panel on Climate Change (IPCC) Assessment Report 5th Assessment Report

Other Indirect GHG Emissions (Scope 3)

Alliance (NZBA). These sectors include a) agriculture,

CIMB Niaga calculated other indirect greenhouse gasb) coal, c) utilities and power generation d) oil & gas, e)emissions (Scope 3), consisting of business travel,iron & steel, f) cement, g) aluminum, h) transportation &activities related to fuel and energy (excluding Scope

motor vehicles, i) real estate & residential houses.

1 or Scope 2), as well as investment, including Bank’s
financing portfolio.

GHG Emissions Intensity (Scope 3) in the financing
portfolio (tonnes CO2e/Rp billions)

The calculation of other indirect GHG emissions (Scope3), specifically from the financing activities undertaken
by Bank, follows the methods and standards set by The
Partnership for Carbon Accounting Financials (PCAF).
This calculation encompasses nine sectors with highcarbon intensity, as referenced by the Net-Zero Banking

24.37

30.40

36.84

2022

2021

2020

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

59

GHG Emissions Amount and Intensity [POJK51-F.11] [GRI 305-1; 305-2; 305-3; 305-4; 305-5]
No

Description

Unit

1.

Scope 1 GHG Emissions

1.1.

Transportation – Diesel

1.2.

Transportation – Gasoline

1.3.

Genset – Diesel

1.4.

Genset – Gasoline

2.

Scope 2 GHG Emissions

2.1.

PLN Electricity

3.

Scope 3 GHG Emissions

3.1.

Business
TravelTransportation)

3.2.

Bumi CIMB Niaga Gunung Geulis Learning
Center2021

109.6478.85

1.451.77

1,117.14

4,052.52

85.35

78.29

67.08

132.06132.74112.3834,707.44

35,068.76

34,780.21

1,476.46

1,017.35

634.98459.12219.95178.28-3,178,428.65

3,269,285.14(6,484.11)--

1,781.01

1,437.81

4,310.83

34,707.44

35,068.76

34,780.21

36,488.45

36,506.57

39,091.03

tonnes CO2 e

30,004.34--

Rp billions

18,785.00

18,866.00

17,568.00

1.94

1.93

2.23

1.60

-

-

tonnes CO2e

and

2022

111.84

tonnes CO2e

(Land

2023

Air

tonnes CO2e

3.3.

Investment – Financing portfolio

4.

Climate Change Mitigation Initiatives

4.1.

Renewable Energy Certificate (REC)5.

Total GHG Emissions

5.1.

Scope 1

5.2.

Scope 2

5.3.

Scope 1 + Scope 2

6.

Total GHG Emissions with Climate Change Mitigation Initiatives

6.1.

(Scope 1 + Scope 2) - REC

7.

Operating Income

7.1.

Operating Income

8.

GHG Emissions Intensity

8.1.

Scope 1 + 2

8.2.

(Scope 1 + Scope 2) - REC

tonnes CO2e

tonnes CO2e

tonnes CO2e/Rp billions

Note:
The GHG emissions data is collected from almost all CIMB Niaga offices in Indonesia.
The electricity emission factor uses a modified version of the method developed by the Ministry of Energy and Mineral Resources (2019) based on
the location-based method. The emission conversion factor for fuel oil uses a combination of various methods, including those from the Ministry ofEnvironment (2012), IPCC 5th Assessment Report, and IPCC Guidelines for National Greenhouse Gas Inventories (2006). The conversion factor values
for mobile sources are 27.2 x 10-4 for solar and 24.5 x 10-4 for gasoline, while for stationary sources are 26.9 x 10-4 for solar and 24.1 x 10-4 forgasoline. The Scope 3 GHG Emissions calculation uses the Emission Factors for Greenhouse Gas Inventories (Environmental Protection Agency, 2023)
for business travel emissions and the The Partnership for Carbon Accounting Financials (PCAF, 2022) standard method. Figures in parentheses `( )’indicate a decrease.

602023 Sustainability Report
PT Bank CIMB Niaga Tbk

Comparison of GHG Emissions with the Previous Year [POJK51-F.11] [GRI 305-1; 305-2; 305-3; 305-4; 305-5]
No

Comparison

1.

Business as usual (BAU) scenario

1.1.

Total GHG emissions (Scope 1 and Scope 2) stated ina.

2023 vs 2022

2022 vs 2021

2021 vs 2020

(18.12)(2,584.46)

3,280.04(0.05)(6,61)

9,16

0.01(0.29)

0.04

0.38(13.04)

1.64(6,502.23)(2,584.46)

3,280.04(17.81)(6.61)

9.16(0.34)(0.29)

0.04(17.46)(13.04)

1.64

tonnes CO2e

b. %
1.2.

GHG Emissions Intensity is stated ina.

tonnes CO2e/Rp billions

b. %
2.

Climate change mitigation initiatives scenario

2.1.

Total GHG emissions (Scope 1 and Scope 2) stated ina.

tonnes CO2e

b. %
2.2.

GHG Emissions Intensity (Scope 1 and Scope 2) – REC statedina.

tonnes CO2e/Rp billions

b. %Notes:
Numbers in brackets ‘( )’ indicate a decrease.

GHG Emissions from Financing Portfolio
Description

Unit

2022

2021

2020

million tonnes CO2e

3.18

3.27

3.67

Agriculture

30

8

14

Coal

2

9

23

Utilities and power generation

21

11

8

Oil and Gas

7

2

0**

6

0**

1

Cement23

62

47

Aluminum

1

-

0**

Transportation

5

4

5

Real estate

5

3

2

Business Loans & Unlisted Equity

90

95

96

Listed Equity & Corporate Bonds

3

-

1

-

-

Mortgage332Motor Vehicle Loans

3

2

2

Attributed GHG Emissions
Based on Sector*

Iron and Steel%Based on Asset Classes

Commercial Real Estate%*Based on the Net-Zero Banking Alliance (NZBA) sectors leveraging PCAF method. ** Indicated <0.5%-2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Energy by Source, Total Use, and Intensity of Energy Used [POJK51-F.6] [GRI 302-1; 302-2; 302-3; 302-4]
No

Uraian1.

Banking Support Activities

1.1.

PLN Electricity

1.2.

Diesel Genset

1.3.

Gasoline Genset

2.

Transportation Support Activities

2.1.

Diesel

2.2.

Gasoline

3.

Total Energy Use

3.1.

Energy Use*

4

Operating Income

4.1

Operating Income

5

Energy Use Intensity

5.1

Energy Use Intensity

Satuan

2023

2022

2021

141,135.70

142.574,77

141,595.92

1,142.97

1.048,34

898.22

1,808.33

1.817,73

1,538.84

1,479.80

1,450.70

1,043.33

19,512.90

15,015.24

54,469.05

GJ

165,079.70

161,906.78

199,545.36

Rp millions

18,785.00

18,866.00

17,568.00

8.79

8.58

11.36

GJ

GJ

GJ/Rp
millions

Note:
Energy consumption calculation covers all offices. The electricity and fuel oil energy sources are calculated based on payment invoices managed by
the SPAPM Unit; The conversion factor for electricity energy from KWh to GJ is 36 x 10-4; The conversion factor for fuel energy from L to GJ is 33 x 10-3
for gasoline and 36 x 10-3 for diesel; The method used in the conversion follows the Ministry of Environment (2012).
*Including 16% renewable energy (RE).

Energy Comparison with the Previous Year [POJK51-F.6] [GRI 302-1; 302-2; 302-3]
No
12

Comprison

2023 vs 2022

2022 vs 2021

2021 vs 2020

Total of Energy Used expressed ina.

GJ

3,172.92(37,638.58)

42,746.62

b.

%

1.96

(18.86)

27.26

Energy Use Intensity expressed ina.

GJ/Rp billions

0.21(2.78)

1.77

b.

%

2.40

(24.44)18.50

Notes:
Numbers written in brackets ‘( )’ indicate decrease.

61

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Waste Management[POJK51-F.13; F.14; F15] [GRI 306-1; 306-3; 306-4]

Bank generates waste from operational activities, which

Niaga Head Office, comprising 78% organic waste

includes solid electronic waste (e-waste), effluent,and 22% inorganic waste. Bank identified that 3% of

and paper. However, there is yet to be any significant

the total waste generated consists of paper. Whenenvironmental impact. In managing e-waste andcompared to the waste disposed of in the landfill, theeffluent, Bank collaborates with third parties, while

waste sorting initiative at Graha CIMB Niaga Head Officesome branch offices sort and send the solid waste tohas the potential to avoid more than 17 tonnes of CO2e

waste banks. Graha CIMB Niaga Head Office has also

GHG emissions. If extrapolation is carried out over the

implemented waste segregation initiatives integrated

entire operation of the Bank, the avoidance potential willwith the ‘Zero Waste to Landfill’ concept, ensuring noreach more than 194 tonnes CO2e. The Bank’s operational

waste is disposed to the landfills. In 2023, a total ofactivities do not generate hazardous and toxic waste

30.53 tonnes of waste was generated by Graha CIMB

(B3) or cause any significant spills.

Water Management and Usage[POJK51-F.8] [GRI 303-1; 303-5]

Bank manages its water usage responsibility. The

GHG Emissions from Water Use(tonnes of CO2e)water is sourced from public water supply (PAM) as ashared resource for operational activities, including
cleaning, sanitation, and ablution. Water used for
ablution is repurposed for various purposes, suchas to flush the toilet and maintain plants around

21.70

19.66

43.49

2023

2022

2021

the buildling. Additionally, water usage is regulated
through a drainage system in compliant with thebuilding management’s wastewater management
system.

Water Usage

PAM Water Use(m3)
245,720

122,6222023

Operating Income(Rp billions)
18,785

18,866

2023

13.99

17,568111,0532022 2021

Water Use Intensity(m3 / Rp billions)2022 2021

6.53

5.89

2023

2022 2021

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Paper Saving[POJK51-F.5]

Bank leverages digital technology through digitalbanking and databases to minimize paper usage.
In 2023, over 2.7 million e-statements issued,
signifying the conversion around 13 tonnes of
paper into a paperless format. Through the
reduction of paper usage, Bank calculates thepotential avoided GHG emissions, approximately
9.8 tonnes of CO2 equivalent.

Several Reduction Initiatives include:» Transfer of documentation archives and report submission from hardcopy to digital format» Reusing used paper for photocopying draft letters or internal memos using both sides of the paper» Optimizing multi-functional printers for scanning and facsimiles, thereby reducing document printing» Optimizing the use of e-channels and mobile banking for customers» Replacing bank statements into e-statements» Formless transactions to replace transaction form/slips with validation sites» Bank ensures that paper use is derived from responsible sources

Paper Use Intensity
Description

Unit

2023

2022

2021

Reams

14,16014,467

13,433Kg

35,40036,16833,608Paper Procument Costs

Rp millions

486.85410.83419.22

Operating Income

Rp billions

18,785

18,866

17,568Paper Use Intensity

Kg/Rp billions

1.88

1.92

1.91

Volume of Paper Used

Note:
Paper use calculation includes activities in the head office. The volume of one ream of paper is equivalent to 2.5 kg.

63

64

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

We Together with Business Partners[GRI 2-6; 308-1; 308-2; 414-1; 414-2] [SUSBA 1.2.1.10; 1.2.1.11] [ACGS C.4.2; C.4.3]

Bank engages local partners and vendors withregistered identity and residency in Indonesia
within its supply chain. The policy of partneringwith local vendors is outlined in Procurement ofGoods and Services Policy No. 03.01.P.01. In 2023,
94% of local partners and vendors were engaged
for service and procurement needs.
Bank conducts an evaluation through Sustainability
Due Diligence (SDD) on partners and vendors in
the procurement process. The evaluation includes
environmental management aspects and social
aspects such as workplace safety, adherence
to human rights and responsibilities alignedwith the United Nations Guiding Principle (UNGP), andsustainability aspects into the vendor selection criteria,

community empowerment. Bank also formulated

ensuring that all new suppliers (100%) are assessed

the Vendor Code of Conduct, regulating responsible

with environmental and social criteria. Sustainability

business behavior, human rights, and environmental

aspects under considerations include commitments tomanagement for partners and vendors. This policy has

net zero GHG emissions, disclosure of Scope 1 and Scope

been communicated to all (100%) partners and vendors.

2 GHG emissions, any planning or ownership of resource
efficiency initiatives, the availability of human rights

The procurement process falls under the responsibility

policies, human rights due diligence, whistleblowing orof the Strategic Procurement & Admin Property

grievance mechanisms, to promote diversity, equality,

Management (SPAPM) Unit, with support from theand inclusion. The assessment of these sustainability

Legal, Finance, Operational Risk Management, and otheraspects carries a weight of 6% in the overall evaluation

relevant units. Since July 2023, Bank has integrated

process.

50

119

New vendors have been evaluatedusing the SDD, with the result thatno new vendors have environmental
or social issues

Vendors haveparticipated in thesocialization ofsustainability practices

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

02

PillarSustainable
Business65

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Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Responsible Banking[POJK51-F.17; F.27; F-28] [GRI 2-27; 416-1; 416-2; 417-1; 417-2; 417-3; FS15]

CIMB Niaga is committed to provide equality towards its products and/or services in accordance with the Standard
Guidelines for Summary of Information of Products and Services in the Financial Services Sector published by the
Financial Services Authority (OJK). Bank also adheres to New Products and Activities Policy No. B.04 to ensure that all(100%) products and activities underwent a post-implementation review (PIR) phase, in alignment with the applicablelaws and regulations, including consumer protection regulations. This review process is conducted by the responsible
work unit to assess product safety for customers within 12 months prior to product launching. Bank ensures that
information conveyed to customers is reliable, including details regarding product features, costs, benefits, andinherent risks. Additionally, throughout 2023, there have been no incidents of non-compliance with regulations related
to product and service’s information and labelling, as well as marketing communication.

Customer Data Security and Privacy Protection[POJK51-F.29] [GRI 206-1;

418-1] [FN-CB-230a.1; FN-CB-230a.2; FN-CB-510.a.1]

The

rapid

advancementoftechnology

poses

an

escalating risk of cyberattacks
and threats through online
channels,particularlyforfinancial institutions. As the
Bank recognizing this risk,
the Bank consistently strives
to enhance control over data
security

andmanagement,

reinforcing systems, including
aspects of risk control related
to privacy and data quality.
Bank’s commitment and efforts to safeguard customer data are evident through comprehensive control
implementation – from data and information security governance to monitoring processes within the digital
infrastructure, transactions, and customer data through the Cyber Security Operation Unit and the Data Protection
Office under the Directorate of Operations and Information Technology. Beyond these measures, Bank proactively
educates employees, customers, and partners to raise awareness about data security. According to the complaint
reports received during 2023, no financial products or services were recalled/removed from the market. Furthermore,
there have been no complaints or violations related to business competition, or data loss due to data theft (cybercrime).
However, there were two complaints regarding customer security and privacy.

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Sustainable Finance Product/Service/Program Innovation
and Development[POJK51-F.26] [GRI FS7; FS14] [SUSBA 1.5.1.2]

Each year, Bank engages in the development and innovation of sustainable financial products/programs in alignment
with the Bank’s sustainable finance framework, known as Green, Social, Sustainable Impact Products and Services(GSSIPS).

Process Improvement- Circular Economy- Resource Efficiency- Green Manufacturing- Pollution Control & Prevention

Climate Solution-

Green Building
Carbon Capture & Storage
Climate Adaptation
Sustainable Forest Management
Environmental Conservation &Restoration

Energy-Renewable & Clean
Energy, and Energy
Efficiency
Energy Storage

GREEN

Connectivity

SUSTAINABLE- Transportation & Connectivity- Grid Interconection- Digital Technology, E-Commerce,Internet & Communications

Sustainable Sectors-

Sustainable Supply ChainsR&D in Sustainable Development
Sustainable Agriculture & Food
Innovations
Blue Economy

Sustainable Finance-

Sustainability-Linked
Financing/Bonds
Transition Financing/
Bonds

SOCIAL
Access to Basic Needs- Affordable Housing- Free/Subsidized Educational,
Technical and Vocational Services- Free/Subsidised Educational
Service

Responsible Business-

Small & Medium Sized
Enterprises (SMEs)
Sharing Economy
Social Economy

Inclusion & Wellbeing-

Financial Inclusion
Microfinancing

67

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Sustainability Report 2023
PT Bank CIMB Niaga Tbk

OCTO Card Digital Credit Card & Cardless Withdrawal/Deposit Feature on OCTO Mobile
Integrated in the OCTO Mobile application, customer

is also actively promoting cardless cash deposit andmay leverage the OCTO Card Digital Credit Card/Digital

withdrawal features via OCTO Mobile. This feature is in

Octo Card Syariah Card feature without using a physicalline with the Central Bank Indonesia’s vision to facilitatecard. Customers may enjoy the convenience of digitaleasier financial transactions, without using an ATM/debit

transactions – from payment transactions using thecard. In 2023, more than 4.5 million cardless deposit

QRIS Scan feature, e-Commerce shopping, checking

and cash withdrawal transactions carried out by loyal

the bank statements, to convert transactions into

OCTO Mobile users.

fixed installments of 3, 6, 12 and 24 months. The Bank

Convenience in Opening a Foreign Currency Account & Foreign Currency Transactions
with CIMB Niaga Debit Card
One of the main features in 2023 is the foreign currency (forex) account opening for existing users. Opening foreign
account is doable in independent and paperless steps, only from the OCTO Mobile application. Moreover, users mayleverage the foreign exchange account as their source of funds for debit card transactions. For instance, user may
open a Singapore Dollar account then simply use their debit card in Singapore – withdrawing their account balance
while avoiding the currency exchange fees & rate.

Giro Kartini
The Bank has launched ‘Giro Kartini’ account for
Emerging Business Banking (EBB) customers, tosupport the national Sustainable Development
Goals (SDGs) agenda, i.e. SDG 5 (gender equality
and women’s empowerment). This genderresponsive program share the advantages
for female entrepreneurs in managing theirsavings in more effective ways, to further
support their business development. Giro
Kartini is also an environmentally friendly andpaperless product, fitted with e-statement
features. Giro Kartini also offers a range ofinteresting features such as account number
selection, competitive account fees and rates, and transaction fee refunds pursuant to the ongoing program. Thisaccount eligible for both individual female customers and non-individual customers led by women. Furthermore,
the Bank make donation for each Giro Kartini account opening to support traditional weaving training for womenwith disabilities in Sulawesi. As of 2023, Bank recorded a portfolio of Rp86.30 billion of Giro Kartini, spreading acrossvarious regions in Indonesia.

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Sustainability-Linked Loan/Financing (SLL/F)and Sustainable Finance (SF) Programs69

One House One Tree
Bank shares an opportunity for

Bank continues its innovation in the SLL/F and SF programs by

every

CIMB

Niaga

offering incentives for customers who achieved pre-agreed

customer to contribute for mothersustainability performance targets. The SF program is aimed

earth’s

to finance Bank’s customers engaged in business activities

tree planting initiative. In 2023,aligned with KKUB. Bank successfully recorded SLL/F syndication

this

transactions totaling Rp1.03 trillion for debtor in the cement andcontribution

palm oil plantation sectors who aim to achieve sustainability

plants (Bambusa sp.), 1,000 coffee

performance targets of GHG emissions reduction. Furthermore,

plants (Coffea sp.), and 550 nutmeg

Bank has provided green financing to five customers through theplants (Myristica fragrans).

sustainability

programofmortgagethrougharecordedpositive

4,400

bambooSF program, totaling Rp2.74 trillion.

Green Mortgage
Green Mortgage is a mortgage (KPR) facility for greencertified residences, for instance by Green Building
Council Indonesia (GBCI) and/or Excellence in Designfor Greater Efficiencies (EDGE). By the end of 2023,
financing for green certified residences recordedtransaction value of greater than Rp273 billion.

Green Auto or
Environmentally-Friendly
Vehicle Financing

Solar Panel Financing
x Housing Loan (KPR)
Bank provides solar panels

Green Auto Loan is a financing

financing using credit cards

facilityand EDC in registered green

accustomed

toelectric-

battery motorized vehicles as wellmerchants.

These

green

as hybrid vehicles provided by ourmerchants

are

the

solar

subsidiarypanel

non-solar

panel

CIMB

Niaga

Financeand(CNAF). In 2023, CNAF recorded amerchants. By the end of 2023,

total of 1,130 electric and hybridBank

vehicles financing, with transactions

Rp6 billion transactions forvalue exceeding Rp359 billion.

customers via green merchantfacilitatedpartners.

more

than

70

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Strengthening Digital Banking to Enhance Consumer andEmerging Business Banking (EBB) Segment Services
CIMB Niaga offers several digital banking services, including OCTO Mobile, OCTO Clicks, BizChannel@CIMB, and othere-channel services. Throughout 2023, one of our initiatives including the enhancement of OCTO Card digital credit cardfeatures within the OCTO Mobile app. Bank recorded nearly 470 million transactions in digital platform and branchlessbanking. Referring to the digital banking transaction volume in 2023, there is a potential GHG emissions avoidance ofapproximately 120 thousand tonnes CO2e. Additionally, to enhance the transactions and customer loyalty within the EBB
segment, OCTO Clicks introduced merchant report as well as mass transfer feature to support EBB customers’ dailytransactions.

Total Digital Platform Transactions (millions transactions)

2023

2022

2021

OCTO Mobile

217.00175.60112.31OCTO Clicks

51.05

47.44

20.87

OCTO Pay

16.64

19.30

22.60

BizChannel@CIMB

90.97

96.57

64.35

ATM, MDM, and CRM

94.03

99.84

104.87

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Financial
Inclusion throughMicro, Small,and Medium
Enterprises(MSME) Financing[POJK51-F.23] [GRI 203-2] [ACGS C.4.1]

CIMB Niaga supports MSME sector business growtha. Collaboration with BPR

by offering three financing products: working capital

BPR directed the Bank’s funds to its fixed-income

financing, investment financing, and supply chain

SME customers. From funding perspective, Bankfinancing. MSME financing is channeled through two

provides digital cash management services tosegments, namely:

support BPR activities. In 2023, Bank recorded

1.

Emerging

Business

Banking(EBB):

Financing

139 debtors with total financing of Rp5.4

conducted through direct approach on small andbillion. Approximately 36% of the 139 debtors

medium-sized enterprises (SMEs) across Indonesia.

(or equivalent to Rp2.2 billion) are women

2. Micro Linkage is a program providing indirect
financingthroughlinkageschemes,

includingentrepreneurs.
b. Collaboration

with

Palm

Oil’s

Cooperatives

executing, channeling, and joint financing. In 2023,(KUD) which leverages the Nucleus-Plasma (Intithe Micro Linkage executing program focused on

Plasma) Scheme

collaborations with Rural Development Bank (BPR)

Commercial Banking collaborates with KUD thatand Cooperatives (KUD) that leveraging palm oil

are fostered by large and experienced palm oil

plantation’s core-plasma scheme. Currently the Bank

companies. These cooperatives play a central role

has around 170 linkage partners across Indonesia,

as the ‘nucleus (inti)’ of the scheme, i.e. utilizing

with majority of the partners utilizing the executing

funds from Bank to support smallholders in

scheme. The program’s schemes explained as

developing their plantations.

follows:

As of 31 December 2023, CIMB Niaga recorded a totalof Rp22.8 trillion in MSME financing or almost 11% of
the Bank’s total financing portfolio.

71

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Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Sustainable Finance
Sustainable Finance Products/Programs(Rp billions)

1,033.40

359.57

Sustainability-Linked
Loan/Financing (SLL/F)
Program

Green Auto or
Environmentally
Friendly Vehicles
Financing

2,745.50

273.10

Sustainable Finance(SF) Program

Green Mortgage*Financing by subsidiary, PT CIMB Niaga Auto Finance (CNAF)

Sustainable Finance Implementation
Bank actively participating to execute OJK programs,
including the support towards Sustainable FinanceRoadmap Phase II (2021-2025). Bank integrating
sustainable finance to all its financing segments.
Bank own Sector Guidance which refer to the
Sustainable Finance Policy. Bank conducts Sustainability
Due Diligence (SDD) and Enhanced Sustainability
Due Diligence (ESDD) for its debtors. The Internal
Audit Unit conducts a coverage audit annually using acomprehensive risk-based assessment methodology
as well as an internal control framework that refers
to the international standards of the Committee of theSponsoring Organization of the Treadway Commission(COSO) – Internal Control Integrated Framework.

[GRI FS9] [SUSBA 1.3.1.3]

Indonesia Green Taxonomy
In 2022, OJK issued the Indonesian Green Taxonomy(THI) to assist financial institutions in classifying
green

activities

withintheirfinancial

products

and services portfolio, as well as to monitor theperiodic implementation of credit/financing/investment
disbursement to the green sector and prevent potential
misleading green activities reporting (greenwashing). In
2023, THI reporting was conducted in quarterly basis.
The identification results for December 2023 indicatethat 18% of the top 450 debtors fall into the green or
yellow category, equivalent to Rp31.78 trillion based on
the outstanding balances.

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

KKUB or Environmental and Social Sector Financing
Description

Unit

73

[GRI FS11]

2023

2022

2021

1,033,450

686,024-

2.745,466

2,282,269

332,331359,571

83,45828,053

273,095

141,549

85,316

Total Products that Meet the KKUB Criteriaa.

Sustainability -Linked Loan/Financing Program (SLL/F)b.

Sustainable Finance Program (SF)c.

Green Auto or Environmentally Friendly Vehicles Financingd.

Green Mortgage

Rp millions

Total Productive KKUB AssetsaTotal KKUB Financing

Rp millions

55,451,296

51,444,423

45,068,614b.

Total KKUB Non Financing – Green Sukuk Investment**Rp millions

32,987--

US$ millions

-

-

75

Rp millions

548,007

32,990

-

26

26

25

c.

Total KKUB Non Financing – Green Bond Investment **Percentage of KKUB Financing to Total Loans%*Financing by subsidiary, PT CIMB Niaga Auto Finance (CNAF);** The Government of Indonesia issued the Green Sukuk/Bond globally to fund climate change mitigation and adaptation projects.

74

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Composition and Quality of KKUB Loans [GRI FS8]
Non-MSME(Rp trillions)MSME(Rp trillions)

Total(Rp trillions)

Renewable Energy

-

-

-

0.00%

2.

Energy Efficiency

0.46

-

0.46

0.00%

3.

Pollution Prevention and Control

-

-

-

0,00%

4.

Management of Natural Resources and Sustainable
Land Use

5.80

0.72

6.52

0.01%

5.

Conservation of Land and Water Biodiversity

-

-

-

0.00%

6.

Environmentally Friendly Transportation

2.83

-

2.83

0.00%

7.

Sustainable Water and Waste Water Management

0.19

-

0.19

0.00%

8.

Climate Change Adaptation

-

-

-

0.00%

9.

Products that Help Conserve Resources andContribute to Less Pollution

6.35

0.13

6.48

0.00%

1.06

-

1.06

0.08%

15.96

-

15.96

0.02%

-

21.95

21.95

5.64%

32.65

22.80

55.45

2.24%

No

Sustainable Business Activities Category (KKUB)

1.

10.

Environmentally Friendly Buildings that Meet
National, Regional, or International RecognizedStandards/Certification

11.

Other Environmentally Friendly Business and/or
Other Activities

12.

MSME Activities

Total

NPL
(%)*

*The NPL percentage (gross) is calculated based on the total portfolio of each KKUB.

Products/Programs that Support Sustainable FinanceNo

Product/Program Name

1.

iB Mapan Savings with Waqf

2.

Credit card financing via Green
Merchant
a. Solar panel financing

Unit

203.48Rp billions

b. Non-solar panel financing
3.

Giro Kartini

4.

One House One Tree

Total

0.63
5.99
86.30

Account

9,546

In 2023, the Bank support
inclusive financing towards
the low-income individuals(PBR) according to thedefinition of Central Bank ofIndonesia (BI) for affordable
housing, affordable
personal loan, andaffordable auto amounting
to Rp1.61 trillion.

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

Challenges, Developments, andImpacts of Sustainable Finance
Implementation[POJK51-E.5]

One of the challenges in implementing sustainable financein 2023 was the limited knowledge and human resourcescompetency. Therefore, the Bank is actively collaborating withvarious stakeholders to provide more education on sustainablefinance, Indonesian Green Taxonomy (THI), transition financing,and many more. Bank also encourages its customers to engage
in environmentally friendly business practices to enhance theirefficiency, productivity, and sustainability. In addition, the Bank
also starting to assess its climate risks through methodologies
of Climate Scenario Analysis (CSA) and/or Climate Risk Stress Test (CRST). Going forward, the integration of theInternational Financial Reporting Standards Climate-related Disclosure Framework (S2) issued by The International
Sustainability Standards Board (ISSB) and biodiversity aspects based on The Taskforce on Nature-related Financial
Disclosures (TNFD) are also rising as sustainability hot topics.

Financing High Sustainability Risk Sectors[SUSBA 1.1.1.2; 1.6.2.6] [FN-CB-410a.2; FN-

CB-550a.2]

Throughout the financing disbursement process, Bank

potential customers in the corporate banking segment

consistently identifies potential negative impacts ofand several commercial banking segment are required

each existing or potential customer’s business activities

to conduct the SDD, while those with high ESG risks areon the environment and society. Therefore, Bank conduct

required to carry out the ESDD process.

mapping on sectors that pose ESG high risks. Customers/
Bank also own Sector Guidances outlining
the mandatory minimum ESG performancerequirements,

prohibited

activities,

andencouraged aspects for sustainable practices.
The sector guidance covers the Agriculture,
Forestry, Other Land Use and Land Use Change(AFOLULUC) sectors, which include palm oil,coal, oil and gas, forestry and natural rubber,construction services and infrastructure, mining
and quarrying, as well as manufacturing. The
Sector Guidance summary are accessible in the
Bank’s website.

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KKUB Financing for Land-based Sectors
Bank finance land-based sectors such as AFOLULUC. As identified in the Bank’s financing portfolio, there are
8 clients who obtained sustainability certifications, totaling Rp2,612 billion in financing.

SectorCertification

Best Aquaculture PracticeTotal Clients

Total Financing(Rp billions)1

260.56

Timber Legality Verification System (SVLK)

52,315.78

FSC COC & SVLK

2

35.64

Aquaculture Stewardship Council
Good Agriculture Practice Good Fish Hatchery
Methods (CPIB) and Good Fish Farming
Fishery

Forestry

Methods (CBIB)

Sustainability Report 2023
PT Bank CIMB Niaga Tbk

KKUB Financing for Oil Palm Plantations[POJK51-F.3] [GRI FS8] [SUSBA 1.2.1.4; 1.2.1.5; 1.5.1.3][ACGS C.1.4; C.1.5]

Bank encourages borrowers in palm oil plantations
sectortoadopt

sustainability

principles

andcommitments, such as to obtain certifications ofFinancing based on ISPO, RSPO, and ISCC Certifications(as per 2023)
Certification

Total
Clients

Amount Financed(Rp trillions)

RSPO* and ISPO**

15

6.7

RSPO*

4

0.03

Sustainability and Carbon Certification (ISCC). In

ISPO**

27

1.84

addition, Bank apply the No Deforestation, No Peat, No

In the ISPO process**

5

0.45

In the RSPO process*

4

0.45

Carbon Stock (HCS), as well as various sustainability

ISCC***

5

5.58

commitments. KKUB’s financing target for oil palm

RSPO = Roundtable Sustainable Palm Oil; ISPO = Indonesia Sustainable
Palm Oil; ISCC = International Sustainability and Carbon Certification; *As
per national interpretation of the RSPO Principles and Criteria (2018), oilpalm plantations that have obtained an RSPO certificate have complied with
the No Peat principle within the principles of No Deforestation, No Peat,and No Exploitation; **ISPO is an oil palm plantation sustainability standard
in Indonesia according to applicable laws and regulations; ***ISCC is oneof the leading certification systems for sustainability and greenhouse gas
emissions. In July 2011, ISCC recognized by the European Commission as
one of the first certification schemes capable of demonstrating compliancewith the EU’s Renewable Energy Directive (RED) requirements.

Indonesia Sustainable Palm Oil (ISPO), Roundtableon Sustainable Palm Oil (RSPO), and/or International

Exploitation (NDPE), Free, Prior and Informed Consent(FPIC), and High Conservation Value (HCV) and/or Highplantations during 2023 has exceeded the initial
target, i.e. 17% (from target 5%).

Sustainability Commitments of Oil Palm Clients
Commitment

Total
Debtors

Financing(Rp trillions)

NDPE

29

13.31

FPIC

46

8.58

HCV and/or HCS

19

6.73

NDPE = No Deforestation, No Peat, No Exploitation, FPIC = Free, Priorand Informed Consent; HCV = High Conservation Value; HCS = High
Carbon Stock

Thermal Coal Financing Phase-Out
Commitment by 2040 [SUSBA 1.2.1.3]
Bank is gradually reducing its financing for the coal sector and is having plan to entirely phasing out thermal coalfinancing by 2040. In alignment with this effort, Bank has set an interim target of 50% reduction in thermal coalmining financing from the 2021 baseline by 2030. This step is part of Bank’s commitment to support a just transition
towards low-carbon economy; cleaner and more environmentally friendly energy, in line with CIMB Group’scommitment as a signatory of the United Nations Principles for Responsible Banking (UN PRB) and Collective
Commitment on Climate Action (CCCA). Furthermore, Bank is no longer financing the expansion of thermal coalmines as well as the construction of coal-fired power plants (CFPP). Borrowers in the coal sector are also not allowed
to use the Mountain Top Removal (MTR) mining method.

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Customer Satisfaction Level andComplaint Resolution[POJK51-F.16; F.30] [GRI 2-25]

Bank provides access to customers, the public, and other stakeholders to submit their reports should there arecomplaints regarding Bank’s products and services. Every complaint received will be a joint-responsibility among therelevant units.

Complaint Channels

Direct visits tobranch offices

E-mail:14041@cimbniaga.co.id

Contact Center service:14041 or +62 21 2997 8888 (overseas)

Website:www.cimbniaga.co.id

Complaint
Channels

Preferred Assistance:
1500 800 (only for CIMB Preferred customers)

Business Banking Contact Center:
14042 or +62 21 8065 5111 (overseas)
Whistleblowing System

Throughout 2023, Bank did not receive any complaints regarding
regulatory non-compliance. Bank also did not receive significant

Net Promoter Score (NPS)

complaints related to customers, including environmental concerns.
For detailed information on the types of complaints and the resolution
rates, please refer to the 2023 Annual Report.

2023

2022

2021

Bank consistently strives to enhance customer experience by

50%

50%

28%

conducting an annual customer satisfaction survey. The survey
focuses on product aspects, service channels, and service quality.

Customer Complaint Resolution Rate

2023

2022

2021

99%

99%

98%

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

03

PillarCorporate Social
Responsibility (CSR)

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Corporate Social Responsibility(CSR) Pillar[POJK51-F.4; F.25] [GRI 413-1] [ACGS C.4.4]

CIMB Niaga has four Corporate Social Responsibility (CSR) pillars in
implementing CSR activities. These pillars reflect Bank’s commitment toadvance the Sustainable Development Goals (SDGs).

CSR Pillar 1

CSR Pillar 2:

Education

Community
Health andWellbeing

CSR focuses on increasing
quality of access throughfinancial literacy activities,
scholarship programs, andassistance for educational
support facilities.

CSR Pillar 4:

Climate andEnvironment

CSR supports programs
to enhance community
health and wellbeing.

Four pillars ofCorporate Social
Responsibility(CSR)

CSR Pillar 3:

Economic
Empowerment

CSR supports environmental
conservation programs
that provide added value tostakeholders.

Realization of CSR Fund (Rp millions) [POJK51-F.4]

CSR supports programs
that increase community
empowerment with theaim of improving the
economy.

2023

2022

2021

Education

8,440

8,077

8,329

Health & Community Well Being

1,956

5,042

14,593

Economic Empowerment

8,131

5,187

3,743

Climate & Environment

6,169

4,028

1,482

Others

250

1,912

4,218

Total

24,94624,24632,365

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employee Volunteer
Program (EVP)[ACGS C.1.4; C.1.5]

Bank conducts an Employee Volunteer Program thataligns with the four pillars of CSR. The program mandates
every permanent employee to engage in CSR activities
for a minimum of 3 hours per year, which is counted asa Key Performance Indicator (KPI). As of 31 December
2023, Bank accumulated 50,884 voluntary working hours
by employees, averaging 5.1 hours per employee (170%higher than the average target of 3 hours per employee).
Several Employee Volunteer Program activities include
waste management, donations, teaching, and blood donation.
In 2023, the Bank conducted the A Better Climate anD Environment (ABCDE) Challenge, a program that invites
employees to participate in preserving the surrounding environment by collecting inorganic waste. The collected waste
was then delivered to waste banks, waste collectors, and environmental non-governmental organizations (NGOs)
nearest to the employees’ residences. At the end of the program, a total of 2,227 kg of waste was gathered, consistingof paper waste (1,462 kg), plastic (416 kg), and used cooking oil (349 kg). This effort signifies Bank’s commitment in
implementing sustainability practices internally, aiming to minimize household waste towards final landfill.

Pillar 1: Education[SUSBA 1.6.2.10]

Scholarship Program
Bank is committed to realizing Indonesian next
generation’s dreams to access quality education
through a scholarship program. This initiative aims toenhance the overall quality of education in Indonesia,
and to shape a successful youth generation.
Additionally,Bank

opportunities

toprovidesscholarshipself-development
recipients

throughfinancial literacy activities, volunteering, sharing
inspirations, social media campaigns, and voluntary
activities focusing on health and the environment in
Kupang, East Nusa Tenggara (NTT) in November 2023.

CIMB Scholarship Program in 2023

50

18

University
Students

Universities inIndonesia

CIMB ASEAN Scholarship 2023

1

Scholarship recipient

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Savings and Investment Program[GRI FS16] [FN-CB-240a.3; 240a.4]

Every year, Bank conducts financial education andInclusion (SNKI), which aims for a 90% increase inliteracy programs through initiatives such as Ayo

financial inclusion by 2024. Additionally, Bank aligns with

Menabung dan Berbagi (AMDB), Tour de Bank (TDB),

the Financial Services Authority (OJK) regulations, suchand Be Smart Program in several locations in Indonesia,

as POJK No. 3 of 2023 concerning Improving Literacy andincluding the Bank’s operational areas. These programs

Financial Inclusion in the Financial Services Sector for

signify Bank’s support for achieving the government’s

Consumers and the Community, as well as participatingtargets, as outlined in Presidential Regulation No. 114

in the Financial Inclusion Month (BIK) program and theof 2020 concerning the National Strategy for Financial

One Account One Student Program (KEJAR).

Ayo Menabung dan Berbagi (AMDB)Bank recognizes that financial intelligence is one of the crucial asset for the
younger generation to attain better economic livelihoods. This awareness is
manifested in the commitment to organizing the AMDB Program, which has
been running for 13 years, by consistently aligning the program according
to government and regulatory guidelines. The program is designed forstudents in Junior High School (SMP), Senior High School (SMA), andVocational High School (SMK), providing insights into banking and financial planning. In 2023, the AMDB program
focused on introducing the benefits of saving, the financial services industry, and digital banking.

Number of
Schools

Number ofStudents

85

80

Participant
Level ofUnderstanding

7,250
6,374
4,737

47

2023

37%
2022 2021

2023

2022 2021

Accumulation until 2023:

582

Number of Schools

69,050

Number of Students

Result of the 2023 preand post-tests showed anincrease in participants’level of understanding of
the AMDB Program2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Number of
Schools

Number ofStudents
3,878

66

66

3,178

2,909

37

2023

2022 2021

2023

2022 2021

Accumulation until 2023:

335

Tour de Bank (TDB)

Number of Schools

TDB is a financial literacy initiative aimed

18,223

Number of Students

at introducing various banking tools andfunctions to elementary school students. In

Participant
Level ofUnderstanding

2023, leveraging technological advancements,
TDB activities were conducted both offlineand online. Educational content was delivered
through informative videos covering the worldof banking and the benefits of saving.

28%

There was an increase in
the level of understandingof TDB 2023 Program
participants in the posttest results compared tothe pre-test.

Smart Ways to Achieve
Financial Freedom(Financial Literacy for
Teachers)
Bank initiated a financial literacy webinar themed“Smart Ways to Achieve Financial Freedom.”
The webinar was attended by 148 educators
representing schools involved in the AMDB and
TDB Programs. The webinar covered financial
management

methods

andtheanalysisofparticipants’ financial wellbeing.

Savings for Students
Through the AMDB and TDB Programs, Bank actively promotes special savings products for student in various regionsof Indonesia. This initiative is a testament to Bank’s support for the KEJAR Program (One Account One Student) initiatedby OJK. In 2023, there were 1,954 new savings accounts with donation of Rp195.4 million.

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Beneficiaries

Be Smart Program
Be Smart program is designed to empower
the millennial generation with knowledge

2023

2022

2021

Number of Students

Number of Students

Number of Students

Total Training Sessions

Total Training Sessions

Total Training Sessions

about financial management, various types ofinvestments and their risks, as well as digitalbanking technology. This program is offered87

to CIMB Niaga scholarship recipients as a way
to enhance their personal development.

2 times

42%

Participant
Level ofUnderstanding

for advanced
materials

28%

&

111

2 times

63

2 times29%

for basic
materials

There was an increase in the level of understanding of
Be Smart 2023 program participants in the post-test
results compared to the pre-test.

Provision of Education Facilities
Bank provides support for the provision of educational facilities, in form of 15 printers, and the provision of teaching
staff from Bank employees at the Mini Banking Laboratory of the Vocational Program at the University of Indonesia(UI) and the Bourse Game Laboratory at the Master of Management Program at UI. Bank also runs the Sejuta Buku
Program, distributing knowledge and educational books to 192 students in Cirebon, West Java and Palembang, South
Sumatera. Additionally, Bank contributes educational facility support donations to schools participating in the AMDB
and TDB Programs.

Beneficiaries

The Complete Intern Kampus Merdeka
Bankactively

government’s

participates
KampusinsupportingtheMerdekaprogram.

This

program is designed to provide opportunities forstudents to develop skills based on their talents
and interests through direct working experience. In
addition to gaining work experience, students also
participate in character-building, volunteering, andteam-building programs.

In 2023, Bank provided this opportunity to 177
students from public and private universities
across Indonesia, divided into 2 batches. Thesestudents were involved in 54 cross-directorate
projects. Cumulatively as of 2023, Bank has
provided opportunities to 420 students divided into
5 batches.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Pillar 2: Health and Community
Wellbeing[GRI 203-1] [SUSBA 1.6.2.10]

Peduli Gizi Anak#CegahStunting
Bank, in collaboration with the United Nations
Children’s Fund (UNICEF), has initiated an early
detection and intervention program for tackling
malnutrition to prevent stunting, which was
officially launched on 20 November 2023, witha cooperation period extending from 2023 to
2026. Bank also encourages active participationfrom the community to make donations throughthe CIMB Niaga Cares account. The funds
raised through the donation drive are aimed at
benefitting 1,000 malnourished children across
22 regencies/cities in East Nusa Tenggara (NTT).

FIRST
enhancing the capabilities of caregivers, integrated health post cadres,and Early Childhood Education (PAUD) teachers for early detection ofundernutrition & malnutrition.

SECOND
Mid-Upper Arm Circumference (MUAC) tapes are provided to measure the
MUAC of toddlers for early detection at home, PAUD, and Integrated Health
Post (Posyandu).

The early
detection andintervention
program toprevent stunting
involves five key
activities

THIRD
strengthening the capacity of health services for the treatment ofmalnourished children according to nutritional medication protocols.

FOURTH
conducting parenting classes for caregivers/parents of PAUD children
related to prevention, early detection, and referral for children at risk of
wasting (malnutrition).

FIFTH
supporting the provision of nutritious local supplementary food for PAUD
children.

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PT Bank CIMB Niaga Tbk

Pillar 3: Economic Empowerment[SUSBA 1.6.2.10][ACGS C.4.4]

The CSR activities of Bank have yielded positive impacts on economic growth. This is evidenced by the growth ofvarious products initiated by the beneficiaries. These products are introduced to the community through events
organized by Bank.

Community Link ProgramBank

continues

toprovidethebest services for the Indonesiancommunity through the Community
Link

Program,prioritizing

environmental, economic, and social(EES) aspects. Bank actively engages
the participation of customers and/or the community to contribute inaddressing environmental, economic,
and social issues in Indonesia. The
Community Link Program is divided
into three categories: #JadiPeduli,#JadiNyata, and #JadiBerkelanjutan.

Community Link #JadiPeduli Program
The Community Link #JadiPeduli program involves Bank employees actively participating in organizing
social activities aligned with the four pillars of CIMB Niaga’s CSR. As of 2023, 52 branch offices and work
units participated in the #JadiPeduli Program. The activities conducted encompass financial literacy,
tree planting action, beach cleanup action, school renovation, and efforts to prevent and mitigate
stunting, with a total of 3,818 beneficiaries.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

gram

Community Link #JadiNyata Pro

k management’s aspiration to
ata program represents Ban
diNy
#Ja
Link
ity
mun
Com
The
ent to collaborate in addressing
ge active community involvem
have a program that encoura
3, Bank once again conductedal (EES) issues in Indonesia. In 202
environmental, economic, and socifor the best ideas, namely:
405 participants with 3 winners
by
d
nde
atte
,
ram
prog
ata
diNy
the #Ja

Amanda Prita (DitReveille)

Irfan Nur Ikhsan (Tanigo)

Betsy Yolanda (Nutrils)

South Tangerang, Banten

Majalengka, West Java

Kubu Raya, West Kalimantan

Focusing on the

The conceptual idea is

The conceptual idea revolves

reconstruction/processing ofZero Waste Agriculture foraround the utilization of paper

plastic waste into furniture

Talas Beneng, with a focus

waste and activated charcoal

by involving communities inon utilizing every part ofas nutrient hydrogel cellulose

every step of the businessthe Talas Beneng plant tothrough processing paper

process.

create economically valuable

and activated charcoal waste

products while empowering

into gel fertilizer or growing

farming communities.

media. This innovative
approach can last until
harvest time and has highwater retention capabilities,
proving highly beneficial for
agricultural land.

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In 2023, Bank provided mentoring and development support to the three winners of the Community Link
#JadiNyata Program in 2022, resulting in the following progress:

Ananda Dzikman AZ (Conutcos) – Gowa, South Sulawesi
Ananda Dzikmah successfully transformed coconut into various processed
products, including serundeng, packaged coconut water beverages, coconut flour,and more, under the brand name Conutcos. Conutcos products are available on
e-commerce platforms and social media such as Instagram. Through Bank’s
support, there has been an increase in production capacity and the empowermentof the local community, specifically to woman.

Khomsin (Arthup) – Blitar, East Java
Khomsin empowers people with mental illness in Bacem Village by processing
their artistic works such as drawings/paintings into artistic T-shirts under thebrand Arthup. Additionally, Arthup will expand the processed art into tote bags
and other products while increasing brand awareness through art exhibitions,offline promotions, and utilizing utilization social media. Currently, Arthup’s
products are available on e-commerce platforms.

Gabriel Sebastian (Ecoplast) – Majalengka, West Java
Gabriel Sebastian utilizes straws as a substitute for single-use plastic or
styrofoam under the brand Ecoplast. Through this innovation, Ecoplastempowers the local community, especially women and rice farmers.
Currently, Ecoplast products are available on e-commerce platforms andsocial media.

Community Link #JadiBerkelanjutan Program
Bank continued to provide a series of financial literacy training for MSMEs in eastern
Indonesia, targeting women entrepreneurs and people with disabilities. The training focusedon entrepreneurship training, digital access, social media marketing, as well as provisionsof interest-free working capital loans to 50 selected MSMEs in each batch to support theirbusiness development.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

89

In 2023, Bank conducted the second batch of financial literacy training with a total of
223 MSME participants (a total of 423 MSME participants accumulated since 2022). The
participants consist of 187 female and 36 male by which 14 of them are people withdisabilities.

487

Manado, Makassar, Maros,
Sungguminasa, Takalar,
Balikpapan, and Kupang

Registered
MSMEs

223
Selected
participants

84%
Women

16%
Men

6%
People with disabilities

Empowerment for
People with Disabilities
Bank employs 7 people with disabilities as
outsourcing employees stationed in the Contact
Center unit.

People with Disability
Training
Bank collaborates with Alunjiva Indonesia toimplement the Entrepreneurship Training and Partnership Program for 30 people with disabilities. The goal of the
program is to empower participants to become culinary entrepreneurs.

Empowerment Training for Bamboo Farmers
Bank collaborates with the KEHATI Foundation to provide capacity building for farmers, farmer groups, and local
communities in Central Lombok, West Nusa Tenggara (NTB), and Flores, East Nusa Tenggara (NTT), with a total of 172
participants. The training sessions include processed bamboo shoot production, basic weaving, advanced weaving,cooperative institutional training, bamboo product manufacturing, eco-tourism cooking class training, as well as
briquette and bamboo tea production.

902023 Sustainability Report
PT Bank CIMB Niaga Tbk

Pillar 4: Climate And Environment[POJK51-F.10] [SUSBA 1.6.2.10]

Bamboo Conservation
Over the past 12 years, Bank has been actively engaged
in bamboo conservation programs in collaboration
with

the

Biodiversity

Foundation(KEHATI)

andvarious partners. Together, we have planted a
total of 49,400 bamboo saplings, including Black
Bamboo (Gigantochloa atroviolacea), Tabah Bamboo(Gigantochloa nigrociliata Buse-Kurz), and Betung
Bamboo (Dendrocalamus asper) in regions such as
Lombok – West Nusa Tenggara, Tabanan and Gianyar– Bali, Flores – East Nusa Tenggara, and Magelang –Central Java. However, in 2023, the bamboo planting
activities were postponed due to the impact of El Niño
which cause a delay in rainy season.
Bank also conducts periodic analyses of the potential carbon absorption of the planted bamboo. Estimation in 2023
shows that the bamboo has potential absorption exceeded 1,700 tonnes CO2e, with accumulated absorption from2019 reaching 7,600 tonnes CO2e.

Carbon Absorption(CO2)

Increases
Groundwater
Content

Supports Nature
Conservation

Restores The
Environment

Inorganic Waste Management
Bank implements waste management initiatives by adhering to the principles of reduce, reuse, and recycle (3R) in
collaboration with third parties. This approach is integrated into various Bank programs and activities, including the
ABCDE Challenge, Paper Upcycling, the Experiential Learning Workshop, the Zero Waste to Landfill initiative at CIMB
Niaga Olympic, and the Conserving the Earth with Waste Sorting event during the Year-End Celebration. In 2023, anestimated 4.6 tonnes of waste were collected for processing by third-party entities.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

04

PillarGovernanceand Risk91

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Sustainability Governance[POJK51-E.1] [GRI 2-9] [SUSBA 1.4.1.7] [ACGS (B).C.1.4]

CIMB Niaga plays a crucial role in supporting efforts

measurable strategies and targets, Bank has initiated thefor climate change mitigation and adaptation. BankNet Zero Strategy & Climate Risk Management project.

has seamlessly integrated climate risk aspects into its

Moreover, Bank is in the process of constructing a model

operations through Bank’s sustainability governance.

and methodology for climate scenario analysis (CSA)

Following the guidance of the Taskforce for Climate-

and actively participates in the pilot project for climate

related Financial Disclosure (TCFD) framework, Bank

risk stress testing (CRST) mandated by the Financial

aims to achieve overall net zero GHG emissions (Scope

Services Authority (OJK). This climate risk framework

1, 2, and 3) by 2050. To ensure a well-defined roadmap

and approach are adopted and implemented throughtowards

the Sustainability and Integrated & Climate Risk Units.

organizational

net-zeroemissionswith

Sustainability Governance Body at CIMB Niaga[POJK51-E.1] [SUSBA 1.4.1.7]

Board of Commissioners

Risk OversightCommittee

Audit
Committee

Nomination andRemuneration
Committee

Integrated
Corporate
GovernanceCommittee

Director Responsible
for Sustainability

Good Corporate
Governance (GCG)
Specialist

Director Responsible
for Climate Risk

Head of Good Corporate Governance(GCG) dan Sustainability

Head of Asset Liability
Management Risk

Sustainability Head

Integrated & Climate Risk Head

Community
Development Head

Community
Development
Specialist

BUSINESS UNIT/ENABLER UNIT

Risk
Management
Committee

President Director• Integrated Risk Specialist• Climate Risk Specialist• Sustainability Business PracticeSpecialist• Sustainability Strategy andReporting Specialist• Sustainability Communication &Outreach Specialist

BUSINESS UNIT/ENABLER UNIT

BUSINESS UNIT/ENABLER UNIT

BUSINESS UNIT/ENABLER UNIT

Oversight

Person in Charge

Implementation

Good Corporate Governance (GCG)
and Sustainability Sub-Directorate

Supports/Coordinates

Board of Directors

Sustainability Unit

Integrated & Climate Risk Unit

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

The Board of Commissioners serves as the highest

Director of Compliance, Corporate Affairs & Legal

governance body, followed by the Board of Directors

serves as the Director in charge of Sustainability, andchaired by the President Director. The Board of Directors

the Director of Risk Management serves as the Director

is in charge of and jointly responsible for implementing

in charge of Climate Risk. The overall coordination ofsustainability principles, sustainable finance, climate

sustainability performance is overseen by the Board

action, and mitigation, with direct supervision of theof Commissioners through the Audit Committee in

Board of Commissioners, aided by the Audit Committee

accordance with the Audit Committee Charter. [GRI 2-11;

and the Risk Oversight Committee. Specifically, the2-14] [SUSBA 1.4.1.7] [ACGS C.1.6; (B)C.1.5]

Duties and Responsibilities of the Highest Governance Body
for Sustainability and Sustainable Finance[GRI 2-12; 2-13; 2-14; 2-19] [SUSBA 1.1.2.2; 1.4.1.1; 1.4.1.2; 1.4.1.3; 1.4.1.6; 1.4.1.7] [ACGS (B).C.1.5]

Bank has integrated tasks and responsibilities that support sustainability principles, sustainable finance, and theSustainable Finance Action Plan (RAKB) into the Charter of the Board of Commissioners, Board of Directors, Audit
Committee, and the Nomination and Remuneration Committee. A comprehensive explanation regarding the tasks andresponsibilities of the Audit Committee and the Nomination and Remuneration Committee related to sustainability
implementation can be found in Appendix Pillar 4.
Duties and Responsibilities of the Sustainability Governance

Board ofCommissioners

Board of Directors

Director ofCompliance,
Corporate Affairs,
and Legal as
Director in Chargeof Sustainability

Director of Risk
Management as
Director in Chargeof Climate Risk

1. Ensure the alignment of environmental, social, and governance (ESG) aspects in thebusiness strategies development and business activities by the Board of Directors as ameans of implementing sustainable banking business
2. Approve RAKB and monitoring its implementation

1. Ensure the alignment of sustainability strategy with Bank’s overall strategy
2. Approve Policies and Procedures regarding sustainability and sustainable finance
3. Review and approve RAKB and ensure its implementation upon approval from the Boardof Commissioners
4. Conduct periodic reviews to evaluate sustainability and sustainable finance performance

1. Lead and ensure the development of RAKB is in line with the vision and mission
2. Coordinate, evaluate, and periodically follow up the implementation of RAKB
3. Ensure the implementation of frameworks, policies, methodologies, and procedures tomitigate sustainability risks (environmental, social, and human rights risks)
4. Ensure the implementation of sustainability activities/initiatives aligns with Bank’s
strategy
5. Review and provide input on sustainability reports

1. Lead the Bank’s climate risk management strategy and ensure adequate supervision by
the Board of Directors and Board of Commissioners
2. Develop knowledge & understanding of climate risks and effectively integrate theserisks into Bank’s internal controls to safeguard Bank’s resilience against climate change
impacts in accordance with regulatory requirements and best practices

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PT Bank CIMB Niaga Tbk

Sustainability Unit[GRI 2-13] [SUSBA 1.4.2.1]

Integrated &Climate Risk Unit

Community
Development Unit

1. Propose and ensure the sustainable finance vision and mission are regularly reviewed
and aligned with Bank’s vision and mission
2. Develop the Sustainability Policy, Sustainable Finance Policy, and Human Rights Policy
3. Develop RAKB and submit it to regulators
4. Supervise the RAKB implementation, including the development of sustainable financeproducts/ services, capacity building, and Bank’s internal adjustments
5. Map business segments with climate change-related risks and assign the financing
categories into high, medium, or low risk
6. Implement and oversee the implementation of sustainability initiatives within the Bank’s
internal environment, including corporate social responsibility (CSR)
7. Raise the awareness of sustainable finance practices and culture
8. Ensure that stakeholders are well-informed on sustainable finance implementation
1. Develop and implement climate risk management framework
2. Integrate climate risk into the overall Enterprise-Wide Risk Management Framework
3. Develop methodologies for climate scenario analysis (CSA) and/or climate risk stresstests (CRST) to assess the impact of climate risks on Bank and its interrelation with otherrisks (such as credit risk, market risk, operational risk), as well as Bank’s capital andliquidity conditions

1. Plan and coordinate the implementation of CSR programs
2. Ensure the execution of CSR programs aligns with the Sustainable Finance Vision andMission, as well as key focus determined by the management
3. Manage the Bank’s CSR budget
4. Foster a CSR-oriented behavior and culture within CIMB Niaga by collaborating on CSR
program implementation with the working units or actively engaging employees inorganizing CSR activities across all working units
5. Take part in the responsibility of managing Bank’s reputation risks

The Bank’s capital requirements are periodically planned, discussed, and monitoredby the Board of Directors and the Board of Commissioners, supported by data
analysis. Management has prepared a foundation for establishingcapital structure policies based on several factors, including economic forecasts,business growth potential, risk appetite, stress test results, and capital ratio targets.
Through these efforts, CIMB Niaga will be able to survive the economic cycle,
capitalize on growth and strategic opportunities, maximize shareholder returns, andconduct business within the risk appetite corridor while complying with applicableregulations. Detailed description and disclosure of information regarding Corporate
Governance; nomination and remuneration criteria for Board of Directors (BoD) and
Board of Commissioners (BoC); authorities of the General Meeting of Shareholders(GMS); duties and responsibilities of Board of Directors and Board of Commissioners;
as well as Audit Committee and Nomination and Remuneration Committee Charterare presented in 2023 Annual Report, which is prepared separately from this Reportbut is complementary. [GRI 2-9; 2-10; 2-15; 2-17; 2-18; 2-19;2.20] [SUSBA 1.4.1.5; 1.4.1.6; 1.4.1.7] [ACGS C.3.1]

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

VISION for

MISSION for[POJK51-C.1] [SUSBA 1.1.1.1][POJK51-C.1]

Sustainable Finance:

Sustainable Finance:
To be the leading ASEAN company
that embraces the harmony of
economic, social, and environmental
aspects

Conduct sustainable businessactivities that results in continuous
and integrated growthManagement Review of Sustainability Performance[GRI 2-12; 2-13] [SUSBA 1.4.1.1; 1.4.1.2; 1.4.1.3; 1.4.1.6; 1.4.1.7; 1.4.2.1; 1.6.1.2] [ACGS C.1.6; (B).C.1.5]

The Director of Compliance, Corporate Affairs, and Legal

Board of Commissioners. The Board of Commissioners,

is responsible for the implementation and evaluation ofthrough the Audit Committee, continue to review of

the Sustainable Finance Action Plan (RAKB). This includes

RAKB results presented by the Board of Directors.

receiving and reviewing reports on the Sustainable

Meanwhile, the Board of Commissioners, through theBusiness Activity Category (KKUB) portfolio, reports

Risk Monitoring Committee, reviews the identification

based on the Green Social Sustainability Impact Productsof high sustainability risks sectors, sustainable finance& Services (GSSIPS) framework, and risk management

risks, human rights risks, and climate change aspects

reports based on business sectors within the Indonesian(physical and transition risks). With the assistance of thisGreen Taxonomy (THI). In 2023, Bank starting to studying

evaluation process, the Board of Directors and the Boardand providing feedback on the concept of the Indonesianof Commissioners ensure that the implementation of

Sustainable Finance Taxonomy (TKBI), (previously

sustainability strategies, the performance growth of thereferred to as the Indonesian Sustainable Taxonomy or

Sustainable Business Activity Category (KKUB) portfolio,

TBI), an evolution from the THI.

and financial risk mitigation are carried out purposefully.
Furthermore, Bank has formulated a five-year RAKBBank’s sustainability performance report is presented(2024-2028) and reviewed the 2023 RAKB realization.

regularly, at least twice a year, to the Board of Directors,

The review indicates that there are no significant

the Audit Committee, and the Board of Commissioners.

issues related to RAKB implementation that need to be

The report includes monitoring the achievement ofspecifically reported to the Board of Commissioners.

current-year sustainability targets, the realization of

The sustainability performance report, RAKB, and its

strategies and RAKB, sustainable finance risks, andrealization receive approval from the Board of Directors

various sustainability initiatives implemented by Bank.

and the Board of Commissioners before being submitted

Additionally, periodic reporting on sustainability risk

to OJK.

identification results in Bank’s financing portfolio andvarious sustainability recommendations to debtors is

The review conducted by the Board of Directors and theprovided to the Risk Management Committee and theBoard of Commissioners is part of their responsibility to

Risk Monitoring Committee. In addition, Risk Hotspots &ensure that the sustainability strategy implementation,

Emerging Risks, including transition risks due to climate

KKUB portfolio growth, portfolio based on the Greenchange, are also reported to the Risk Management

Social Sustainability Impact Products & Services

Committee.

(GSSIPS) framework, and financial risk management
have been performed optimally. The review of RAKBRegular reviews of RAKB implementation are conducted,

implementation highlighted that Bank achievements are

and the results are presented to the Board of Directors andin line with the annual plan.

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Sustainability Risk
Approach Framework
1[POJK51-E.3]

Sustainability Policy

32
Sustainable
Finance Policy

Integration of Sustainability Aspects in Bank’s Policy

Company Charter• Company Policy Manual• Board of Commissioners• Board of Directors• Audit Committee• Nomination andRemuneration
Committee

Exclusion
List

High Sustainability
Risk Sector List

Strategic Procurement& Admin Property
Management• Goods and Services
Procurement Policy andProcedure• Inventory Procedures
and Carbon Emission
Methodology

Human Right
PolicyRisk and Credit Management
Commercial Credit Policy• Anti-Money Laundering, CounterTerrorism Financing, andPrevention of Proliferation of
Weapons of Mass Destruction
Policy (AML, CTF, and PPPWMD)• Risk and Credit Management• Commercial Credit Policy

Human Resources
Company Code of Ethics and Codeof Conduct

Finance
Smart Spending Policy

Corporate Social
Responsibility (CSR)
Corporate Social
Responsibility Policy

4
Sector Guidance

Operational Risk
• Whistleblowing Policy• Anti-fraud Policy• Anti-Bribery and Corruption
Policy• Anti-Bribery Management
System Policy

Sustainability ScopeBusiness Relations• Bank subsidiaries• Corporate Social Responsibility (CSR) partner or non-individual
beneficiary• Suppliers, vendors, merchants and outsourcing partners• Business partners• Members of the Board of Commissioners, Sharia Supervisory
Board, Board of Directors and Independent members of Bank’s
Board of Commissioners Committee

Non-Individual Financing• Corporate banking segment• Commercial banking segment

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

ENVIRONMENTAL AND SOCIAL RISKAPPROACH[SUSBA 1.1.1.5; 1.1.1.6; 1.1.1.10; 1.2.1.4; 1.2.1.6; 1.2.1.8; 1.2.1.10; 1.2.1.12]

Bank acknowledges and recognizes the importance of various environmental, social,and economic risks that negatively impact various aspects, including but not limited
to climate change, environmental degradation, biodiversity loss, deforestation,water, sea, air, human rights, local communities/indigenous peoples, and labor.
Moreover, the activities of debtors through Bank’s financing portfolio may also
have impacts on these various aspects. Bank consistently mitigates risks throughSustainability Due Diligence (SDD) and promotes sustainable best practices throughSector Guidance. This aims to ensure that Bank and its borrowers consistently
contribute positively to the environment and society.

Key Environmental and Social Considerations for Risk
Assessment[POJK51-F.9; F.23] [GRI 201-2; 304-1; 304-2; 304-4] [SUSBA 1.2.1.1; 1.2.1.6; 1.2.1.7; 1.2.1.11; 1.2.2.2; 1.2.2.3; 1.5.1.1; 1.6.1.1; 1.6.1.3]

Bank acknowledges the significance of sustainability
risks related to deforestation, water, marine issues, landuse, community social aspects, employment, and humanrights. Therefore, Bank’s risk assessments on sustainablefinance implementation are regularly discussed andevaluated within the Sustainability Due Diligence (SDD)and Enhanced Sustainability Due Diligence (ESDD),
which includes Sector Guidance. This involves utilizing
comprehensive data and information to identify andaddress potential sustainability risks.

A comprehensive description and disclosure of
information regarding environmental and social
risks can be found in Appendix Pillar 4 and on
Bank’s website.

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Bank’s Strategy to Address Environmental Risks
Environmental Risks

Climate Change(physical andtransitional risk)

Deforestation

Biodiversity
Loss

Inland andMarineEnvironment

EnergyUse

Water
Scarcity

Waste andPollution

1. Bank has a long-term commitment to become a Net Zero Emission organization by 2050.
2. Bank has a Sustainability High Risk Sector List by identifying sectors with potential to be affected by climatechange, including the Agriculture, Forestry, Other Land Use and Land Use Change (AFOLULUC). The document
was prepared based on the scientific method and refers to several international literatures, including theIntergovernmental Panel on Climate Change (IPCC), the United Nations Framework Convention on Climate
Change (UNFCC), and the Science Based Target Initiative (SBTi).
3. Bank has implemented No Deforestation, No Peat, and No Exploitation (NDPE) policy, particularly in AFOLULUC
sectors. This NDPE commitment is attained by imposing the High Conservation Value (HCV) method for land
clearing; prohibiting the use of the burning method (zero burning policy), and prohibiting damage to cultural
heritage, national and/or international protected areas, including peat conservation and the wetland area at the
Ramsar site.
4. Through Bank’s ‘Exclusion List,’ Bank has committed to not finance the expansion of thermal coal mines andcoal-fired power plants (CFPP), including opening mines utilizing the Mountain Top Removal (MTR) technique.
5. Bank has started a study on establishing baseline for climate financing based on the GHG sector:
a. The results of the interim study demonstrate that coal and industries are the primary sectors requiring joint
efforts to reduce greenhouse gas emissions.
b. Based on the results of the study, Bank has set interim targets for 2030, including:• reducing the thermal coal sector financing portfolio to 50% from the 2021 baseline.
• reducing the emissions intensity of cement production to 0.46 tonnes of CO2e/tonnes of cement produced
when compared to the 2021 baseline (0.72 tonnes of CO2e/tonnes of cement produced).
• reducing emissions intensity in palm oil production to 1.52 tonnes of CO2e/tonnes of palm oil whencompared to the 2022 baseline (1.81 tonnes of CO2e/tonnes of palm oil)• reducing emissions intensity in electricity production to 272 kg CO2e/MWh compared to the 2022 baseline(439 CO2e/MWh)c. In the future, in addition to conducting Sustainability Due Diligence (SDD), Bank will also include GHG
emissions factors generated by the financed sector as part of its consideration of sustainability factors.
6. Through the Sector Guidance, Bank consistently encourages and advocates for its borrowers, especiallyin sectors that are prone to environmental or social issues, to adopt sustainable best practices within theirrespective industries. This includes, but is not limited to, implementing principles from organizations such as the
Marine Stewardship Council, Alliance for Water Stewardship, and others.
7. Bank has several policies regarding energy and greenhouse gas emissions. These policies include:a. Green Office policy that promotes responsible energy consumption in Bank’s operations.
b. GHG Emissions Inventory Procedure covering Scopes 1 and 2.
c. Technical Guidelines for Calculating Scope 3 GHG Emissions.
8. Bank has begun identifying Scope 3 greenhouse gas emission sources used in various studies.
9. Bank has begun the ‘Carbon-Offset Scheme’ study and acquired ‘carbon units’ from Indonesia Carbon Exchange(IDXCarbon) as well as ‘Renewable Energy Certificate’ from State Electricity Company (PLN) to mitigate risks
associated with GHG emissions caused by Bank’s operations.
10. Bank ensures that no operational activities directly disturb or affect biodiversity, including rare flora and fauna
protected by the International Union for Conservation of Nature and Natural Resources (IUCN).

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Bank’s strategy to address Social & Human Risks
Social & Human Risks

Institutional
Integrity

1.
2.

3.

4.

5.

Human Rights andLabor Issues

Health and
SafetyNegative Impacts
on Communities

Bank has already adopted a Human Rights Policy and has integrated these social risk aspects into the Sustainability Due
Diligence.
Bank has adopted the best sustainability practices from the NDPE commitment, specifically No Deforestation, and has
incorporated them into the SDD when conducting a sustainability study. Additionally, banks require clients in particularsectors to practice Free Prior Informed Consent (FPIC) in their social approach.
Through Bank’s ‘Exclusion List,’ Bank is committed to prohibiting financing for debtors directly or indirectly involved in
activities related to human rights violations and labor laws. It also prohibits financing activities that have a negative
impact on UNESCO World Heritage Sites, such as damaging sites, resources, habitats, or landscapes with global or
national significance, or those important to local communities/indigenous peoples as identified by their involvement.
This includes but is not limited to cultural heritage sites, national and/or international protected areas, including peatland
conservation areas and wetland areas under Ramsar sites.
Through the Sector Guidance, Bank requires clients to have policies/commitments related to human rights, including but
not limited to grievance mechanisms and Occupational Health and Safety (OHS) policies, and respect for human rights
principles aligned with the pillars of the United Nations Guiding Principles (UNGP) on Business and Human Rights.
Through the Sustainability Pillars, specifically the Corporate Social Responsibility (CSR) Pillar, Bank endeavors to always
make a positive contribution to the surrounding community through its four CSR pillars.

The environmental and social risks
that clients and their operations
are exposed to, such as the natureof its activities, geographicallocation, supply chain, and raw
material production impacts,
among others. A key aspect ofconsideration includes climaterelated physical and transition
risks and mitigation.

Sustainability
Due Diligence
Process Views
Risks from Two
Perspectives:

The environmental and social
risks arising from financial
activities. This include specificproject-related
risks
and
relatedlandscapeimpacts,
and assessment of the client’s
sustainability
commitments,
policies,
performance,track
record, reputation.

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Risk Approach and Strategy towards
Climate Change[GRI 201-2] [SUSBA 1.1.1.5; 1.1.2.1; 1.2.1.8; 1.2.2.2; 1.6.1.2; 1.6.2.8]

In its effort to address climate change risks, Bank is

In 2023, CIMB Niaga analyzed the various disasters thatdeveloping its business strategy by considering coreoccurred in Indonesia, including earthquakes, volcanic

elements based on the Taskforce for Climate-related

eruptions, extreme weather events, floods, landslides,

Financial Disclosure (TCFD). Additionally, Bank is studying

droughts, tidal waves, and abrasion. While the financial

the International Financial Reporting Standards Climate-impact of these disasters was not significant and did

related Disclosure (IFRS S2) framework published by

not disrupt Bank’s business processes, the overall

The International Sustainability Standards Board (ISSB)

losses incurred were substantial. In the long term, theand biodiversity aspects based on The Taskforce on

influence of extreme weather events could lead to

Nature-related Financial Disclosures (TNFD). Bank haseven more significant losses if not properly addressed.

also develop a ‘High Sustainability Risk Sector List,’

Therefore, Bank continues to focus on financial literacy

identifying sectors vulnerable to the impacts of climate

education, including climate actions, and allocating achange, including AFOLULUC. These documents are

dedicated budget to finance climate change adaptation

crafted in reference to various international literature,and mitigation activities through the Sustainability-

such as the IPCC, the UNFCCC, and the SBTi.

linked Loan/Financing (SLL/F) and Sustainable Finance(SF) programs.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Climate Change Issues[SUSBA 1.6.1.2]

The impact of climate change risks can potentially affect the financial position and performance of the Bank, including
customers’ material cash flow through the microeconomic and macroeconomic transmission channels. Consequently,
Bank places significant emphasis on addressing climate change issues and implementing action steps and mitigation
measures.
Further information regarding the definition and climate risks aspects, please refer to Bank’s website.
Financial contagion (market losses, credit tightening) feeding back to the economy

DRIVERSECONOMYBusiness
disruption

Physical Risks- Extreme
weatherchanges- Gradual climatechangeCapital scrapping,depreciation, andabandoned assets
The need ofinvestment andnew development

Transition Risk
- Climate policy- Technology- Consumer
preferences

Increase incommodity andenergy prices

DIRECT TRANSMISSION CHANNELS

Lower asset values(e.g., property)

FINANCIAL SYSTEM

Financial market
lossesLower household wealth
Credit market
lossesLower corporate
profitability

Operational Risk
Increased litigation

INDIRECT TRANSIMITION CHANNELS

Wider economic deterioration (lower demand, productivity, and output) impacting
financial conditions

Developing
Strategy

Sustainability

Policyand[GRI 2-23; 2-24; FS1] [SUSBA 1.2.1.12; 1.2.1.13; 1.2.1.14; 1.2.2.1; 1.2.2.2; 1.2.2.4; 1.3.2.6]

Aligned with the vision and mission of sustainable finance, Bank is committed to support the Sustainable Development
Goals (SDGs) by developing policies and procedures harmonious with the five pillars of sustainability. These pillars
serve as the foundation for formulating Bank’s sustainability roadmap towards achieving overall net zero GHG
emissions (Scope 1, 2, and 3) or net zero emissions (NZE) organization by 2050. This roadmap establishes a framework,
strategy, and implementation methods to ensure effective management of environmental, social, and governance(ESG) risks. These risks include both credit and non-credit aspects, including but not limited to financing and business
relationships.

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Sustainability Policy No. M.08 and
Sustainability Procedure No. M.08.P.01
Sustainability

policyandprocedure

concerning

non-financial activities, including business relations:a) Bank Subsidiaries; b) Partner or beneficiary of
Corporate

SocialResponsibility(CSR)

programs;c) Suppliers, vendors, merchants, and outsourcing
partners; d) Business Partners; e) Members of theBoard of Commissioners, Sharia Supervisory Board,
Board of Directors, and Independent Party members of
the Board of Commissioners Committees; and f) Nonindividual financing customers . Sustainability Policy andProcedure, specifically the ‘Exclusion List,’ have been
100% implemented in Bank business operations.

Sustainable Finance Policy No. M.10
and Sustainable Finance Procedure No.
M.10.P.01
Sustainable Finance Policy serves as the foundationfor Sustainable Business (Pillar 2). Bank compliments
this policy with two documents, the ‘Sustainability
High Risk Sector List’ and ‘Sector Guidance’. Sustainable
Finance Procedure serves as a guide for performing‘Sustainability

Due

Diligence’and‘Enhanced

Sustainability Due Diligence’, by which Bank identify,
quantify, monitor, and control environmental, social, andgovernance (ESG) risks. Both Sustainable Finance Policy
and Procedure are updated at least every two years, inline with Bank’s Manual Framework Policy.

Human Rights Policy No. M.13
This policy reflects Bank’s commitment
in recognizing all human rights principles
and other issues related to these rights
are inseparable and inalienable. In addition
to these principles, Bank supports andstrivestoprioritize

andupholdtheprinciples outlined in the United Nations
Global Compact (UNGC), the International
Labor Organization (ILO), and applicablehuman rights laws and regulations. Bank
has an SDD mechanism to identify andinvestigate social and human rights risks
associated with its customers and business

relationships. Bank is committed to always respondpromptly to human rights violations in operational
activities. Bank provides a whistleblowing system (WBS)
managed by a third party that is both independent andprofessional. In case when any human rights violation
occurs, Bank will transparently inform stakeholders
about the case’s progression and resolution throughvarious channels, including Bank’s Sustainability Report.
Currently, in alignment with United Nations Guiding
Principles (UNGP) on Business and Human Rights, Bank
plan to commence studying Human Rights Due Diligence(HRDD).

Manufacturing Sector GuidanceBank requires manufacturing companies to meet
minimum sustainability criteria, which include having
an Environmental Impact Document and prioritizing
Occupational Health and Safety (OHS) principles. Debtors
are also urged to consistently prioritize Human Rights
principles. Bank continually encourages debtors to
adopt best sustainability practices in the manufacturingsector, including but not limited to committing to carbon
emission reduction plans in line with the Enhanced
Nationally Determined Contribution (ENDC).

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainability Due Diligence Mechanism[GRI 2-16; FS2; FS3; FS10; FS12] [SUSBA 1.2.1.1;

1.2.1.2; 1.2.1.10; 1.2.1.12; 1.2.1.13; 1.2.2.3; 1.3.1.1; 1.3.1.2; 1.3.1.4; 1.3.1.5; 1.3.2.1;1.3.2.2; 1.3.2.3; 1.3.2.4; 1.3.2.5; 1.6.1.1; 1.6.2.4; 1.6.2.5; 1.6.2.8]

SDD has been fully implemented (100%) in the corporate banking segment since 2020. Starting from 2023, Bank is
gradually expanding its scope to various sectors within the commercial banking segment.

Sustainability Due Diligence Mechanism

SDD is conductedby addressing aseries of questions
that cover ESG
aspects, including
Human Rights (forexample, grievancemechanisms),
examination of
the Exclusion List,
High Sustainability
Risk Sector List,
Sustainability
Watchlist, and Sector
Guidance.

The outcome of the
SDD will generate
sustainability
recommendations, andpotentially accompanied
by a time-bound Action
Plan. The agreed
Action Plan will beincorporated into
the loan agreement
documents and must
be adhered to by the
debtor/potential debtor.
The recommendations,action plans, andfinancing decisions
will be reported to
the Risk Management
Committee and the Risk
Monitoring Committee.

Bank will regularly
monitor andevaluate all issued
Action Plans inconjunction withthe annual credit
reviews. The process
is conductedperiodically or
incidentally basedon debtor conditions.
In case of noncompliance with
the Action Plan,
Bank will takemitigation according
to the applicable
procedures andregulations.

All financing
decisions are madeby the Credit Officer
within authority
limit, consideringboth credit andsustainability aspects.
The results of thefinancing reviews
will be presented to
the Credit Approval
Officer within Bank’s
authority limit.

If the sustainability
recommendations
and/or Action Plan
are not approved by
the relevant Business
Unit, escalation to theBoard of Directors isnecessary, and decisions
will be made througha voting process withfocus on deliberationand consensus
principles.

SDD Results Summary and Categories of Sustainability Risks in the AFOLULUC Sector*
AFOLULUC
Recommendation

Outside the AFOLULUC sector
Sustainability Risk

Low

MediumHigh

Low

MediumHigh

Recommended

1%

50%

0%

10%

28%

0%

Recommended with Action Plan

0%

9%

0%

0%

2%

0%

Not Recommended

0%

0%

0%

0%

0%

0%

*Findings based on the number of proposals assessed through SDD and/or ESDD.

Some examples of sustainability Action Plans include,
but are not limited to, obtaining the ISPO and/or RSPO
certifications for palm oil debtors, improving the ratingin the Public Disclosure Program for Environmental
Compliance (PROPER), aligning with the emission
reduction

targetsofthesupporting Indonesia’s ENDC.

Paris

Agreement,

andFurther information regarding the Sector
Guidance and Exclusion List can beaccessed via our website. [SUSBA 1.2.1.7]

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Sustainability Risk Management[POJK51-E.3] [SUSBA 1.4.1.4; 1.4.1.8]

Bank adopts a proactive and forward-looking Enterprise-

activities, culture, and decision-making processes. At the

Wide Risk Management (EWRM) framework to manage

daily operational level, the concept of the three lines ofrisks and achieve optimal performance levels. Within

defense is applied, encompassing environmental andthe EWRM context, risk management aligns risk appetite

social risks involving the entire Board of Directors, senior

with business strategy. The implementation of goodmanagement, and employees. Moreover, to ensure thegovernance allows for an adequate four-eyes principle

implementation of Sustainable Financial Policies andand transparency in all risk management processes.

Procedures, Bank conducts internal audits and control

Risk management is an integral part of operational

effectiveness testing (CET) periodically on relevant units.

Comprehensive information regarding risk management can befound in the 2023 Annual Report.

Sustainability Governance Approach Based on
International Financial Reporting Standards(IFRS) and Task Force for Climate-related
Financial Disclosures (TCFD)
Governance

Strategy

IFRS S1IFRS S2

TCFD

1. Bank has Sustainability Unit overseen by the Director in Charge of
Sustainability.

+

+

+

2. Bank has an Integrated & Climate Risk Unit supervised by Risk Management
Director.

-++

3. Bank executes RAKB

+

-

+

4. Bank has Sustainability Policy, Sustainable Finance Policy, and Human Rights
Policy.

+-+5. Bank implements SDD.

+

-

+

6. Periodic reviews of sustainability and climate change-related opportunities
and risks are presented to relevant parties within the Sustainability
Governance Body.

+

-

+

1. Bank implements the SDD mechanism.

+

+

+

2. Bank has a strategy to identify opportunities and challenges arising fromclimate change through studies on internal carbon pricing (ICP).

-

+

+

3. Bank is currently applying to the Green Climate Fund to become a National
Accredited Entity for the Green Climate Fund (GCF) in Indonesia.

-

+

+

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

IFRS S1IFRS S2

TCFD

+

+

+

2. Incorporating sustainability and climate change aspects into SDD.

+

+

+

3. Identifying potential climate change risks in oil plantations through casestudies.

-++

4. Enhancing literacy on sustainability and climate change risks.

+

+

+

5. Develop financing risk profile scenarios on climate change impacts.

+

+

+

6. Monitoring and evaluating sustainability and climate risks.

+

+

+

1. Identifying portfolios/groups of debtors that have sustainability and climatechange impacts.

+

+

+

2. Conducting SDD on Bank’s portfolio.

+

+

+

3. Sustainability commitments.

+

+

+

4. Climate financing commitments such as:a. Achieving net zero GHG emissions by 2050 and setting sectoral targets
by 2030.
b. Phasing out thermal coal financing by 2040.

-

+

+

5. Increasing sustainable financing to RM100 billion or equivalent to IDR 208
trillion by 2024.

-

+

+

1. Incorporating sustainability and climate change risks as considerations in
Risk
assessing both financial and non-financial risks.
Management

Matrix andTargetDescription: symbol ‘+’ = applicable; ‘-’ = not applicable.

Scope 1 & 2 GHG Emissions (Absolute) [ACGS C.1.4; C.1.5]
2030

2029

2028

2027

2026

2025

2024

2023

2022

Reduction target
compared to 2019baseline study

100%

90%

85%

75%

65%

50%

35%

22%

13%

Achievement

In progress

Achieved 24%*of the target

8% or target not yet
reached*Scope 1 and Scope 2 GHG emissions with climate change mitigation initiatives through Renewable Energy Certificate.

Adaptation Action
2024

2023

2022

Targetofdebtorevaluation using SDD withadjustments to climatechange aspects

Corporate and Commercial Banking

Corporate andCommercial
Banking

Corporate andCommercial
Banking

Achievement

Full implementation in the corporatebanking segment and gradual
implementation in the commercial
banking
segment(including
expanding the sector scope).

Full implementation in the corporatebanking
segment
andgradualimplementation in the commercial
banking segment2021
Corporate Banking

Start
implementation

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106

Ethical BusinessBank has Code of Ethics and Code of Conduct Policy No. A.07.01, as a guidance for all CIMB Niaga employees to interact
professionally and perform their duties with high integrity. The Code of Ethics and Code of Conduct CIMB Niaga canbe found in the 2023 Annual Report.

Anti-Fraud[GRI 205-1; 205-2; 205-3] [FN-CB-510.a.1]

The Bank has an anti-fraud policy which is part of thedetection, investigation and monitoring. The Bank also

Bank’s internal control system in building a culture ofsubmits an Anti-Fraud Strategy Implementation Reportcompliance and creating risk awareness of potential

to the OJK every semester through the APOLO systemfraud risks and the consequences that may arise.

as regulated in the POJK mentioned above. In order toInaccordance

Regulation
the

with

(POJK)

Implementation

Financial

Services

Authority

build an anti-fraud culture or work culture with integrity,

No.039/POJK.03/2019,

regardingthe Bank is consistently committed to implementingofAnti-Fraud

Strategies

forthe principle of zero tolerance for fraudulent acts andCommercial Banks, the Bank has formed a special

perpetrators (zero tolerance to fraud) where every

Anti-Fraud Management (AFM) unit to carry out theperpetrator of fraud at CIMB Niaga will be dealt with

implementation of anti-fraud strategies in banks wide

firmly, without exception, including criminal prosecution.

which includes 4 pillars, namely fraud prevention,

Bank upholds its anti-fraud commitment through various initiatives:» Developing Anti-fraud policies based on POJK No. 039/POJK.03/2019 concerning Anti-Fraud Strategies forCommercial Banks.
» Signing of the Integrity Pact Declaration, Code of Ethics and Code of Conduct, as well as Anti-Bribery andCorruption Commitment by all members of the Board of Directors, Sharia Supervisory Board and Board ofCommissioners on 22 May 2023, and published on the CIMB Niaga website.
» Attestation of Integrity Pact, Code of Ethics and Code of Conduct, as well as Anti-Bribery and Corruption
Commitment by all employees via the YODA platform.
» ‘Tonnes from The Top’ commitment, reflecting the firm stance of CIMB Niaga’s leadership to take strict action
against any form of fraud, demonstrating Zero Tolerance to Fraud.
» Anti-fraud awareness campaigns for through a ‘speak up’ culture, mandatory training, sharing sessions,e-Learning, and internal communications such as email blasts, internal bulletins, and posters.
» Anti-fraud awareness campaigns for customers through social media (Facebook, Twitter, Instagram),
WhatsApp, SMS, electronic letters, account/billing statements, and display screens on e-channels (ATM, CDM,
CRM, Octo Mobile, Clicks), as well as IVR Call Center.

Based on the results of the Anti-Fraud Management (AFM) Unit's evaluation of fraud and corruption prevention,
throughout 2023 there were eight fraud cases with losses exceeding Rp100 million per case committed by permanent
employees. One case of fraud was reported to have ended up in the legal realm.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Anti-fraud Awareness Training for Employees [GRI 205-2; 205-3]

Anti-Fraud Awareness Training throughMandatory Training

Information Security AwarenessTraining

5,071

2,595

3,220

1,871

4,363

-

2023

2022

2021

2023

2022

2021

Anti-Bribery and Corruption
Policy[GRI 205-1; 205-2] [ACGS C.4.5]

Bank’s Anti-Bribery and Corruption Policy No. M.11 firmly
asserts that bribery and corruption are forms of fraud.
This policy applies to all employees, including the Boardof Commissioners, the Sharia Supervisory Board, andmembers of Independent Committees. Bank conducts anassessment of bribery and corruption risks to anticipate
and mitigate the potential impact of such risks proactively.
The effectiveness of existing controls in reducing bribery
and corruption risks is also evaluated. Each operational
unit, assisted by the Risk Control Unit (RCU) or Designated Compliance and Risk Officer (DCORO), undertakes the risk
assessment process. This involves identifying risks, evaluating mitigating controls, and reviewing the bribery andcorruption risk levels within their respective units annually.

Grievance Mechanism[POJK51-F.24] [GRI 2-26] [ACGS C.7.1; C.7.2; (B).C.1.7]

Bank establish and implement whistleblowing system(WBS) in accordance with POJK No. 39/POJK.03/2019
concerning the Implementation of Anti-Fraud Strategies
for Commercial Banks and the Whistleblowing Policy
No. E.08. The WBS management is conducted incollaboration with a PT Deloitte Advis Indonesia as
an independent and professional entity. This aims toprovide protection and maintain the confidentiality of
the whistleblower, allowing all internal and external
parties to reports freely without fear or worry that theiridentity will be known.

Media for Submitting Violation Reports:
Communication channels managed by PT
Deloitte Advis Indonesia:
https://idn.deloitte-halo.com/ayolapor/ayolapor@tipoffs.info
14031+62 822 1135 6363
+62 21 2856 5231
Ayo Lapor PO BOX 3331 JKP 10033

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Total Whisteblowing Reports Received and Handled
Whistleblowing System Performance

2023

2022

[FN-CB-510a.2]

2021

Reports that are not submitted for investigation (preclosed)

82

88

85

Reports that have been investigated (closed)

146

52

36

Reports that are still open

35

24

12

Reports received

263

164

133

Percentage of WB reports that have been completely investigatedfrom total complaints that are valid for investigation (as of the endof December)

83%

88%

82%

The scope of the Whistleblowing Policy covers reports

address where they can be directly reached. If theregarding fraud, money laundering, and code of ethics/

whistleblower refuses to provide a contact number orhuman resources. Every complaint report received wille-mail address, PT Deloitte Advis Indonesia will send

be reviewed and analyzed by the Whistleblowing Officer

the whistleblower a request for additional information.

in line with the basic principle of the whistleblowing

Whistleblowers who provide their identity will receive

handling process. If the preliminary information in the

updates, whether the report is deemed invalid and pre-received report is deemed invalid, then the report statusclosed, under investigation, or already investigated andwill be closed. However, if the report is deemed sufficient

proven to be guilty or not proven to be guilty.

and valid to be further investigated, then the report will
be forwarded to the investigating officer.
In 2023, the whistleblowing service received 263
If the report provided is irrelevant or out of thereports, an increase of 60% compared to 2022.

Whistleblowing System scope, the Whistleblowing

Comprehensive information regarding the complaint

Officer will forward it to the relevant party or unit forhandling mechanism, whistleblowing system, as wellfollow-up action. If additional information is deemed

as anti-money laundering, prevention of terrorism

necessary, the Whistleblowing Officer will contact thefinancing, and prevention of proliferation of weapons ofwhistleblower in a confidential manner to request themass destruction (AML, CFT, and PPM), can be found inwhistleblower’s identity and a contact number/e-mailthe 2023 Annual Report.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

05

Pillar

Advocacy andStakeholder
Engagement

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Stakeholder Engagement[POJK51-E.4] [ACGS-C.2.1.; C.2.2]

Stakeholders are defined as internal
andexternal

partieswithaninterest in and influence over thesustainability of CIMB Niaga and viceversa. Bank engages its stakeholders
by exchanging views and gathering
feedbacktoenhance

ESG

performance, ultimately impacting
economic

performance.

Bankidentifies stakeholders based on theirproximity and power, allowing formutual influence and collaboration .

Identification of Stakeholder
Needs and Approach[POJK51-E.4] [GRI 2-29] [SUSBA 1.1.1.7; 1.1.1.8; 1.1.1.9] [ACGS (B) C.1.3; C.2.1; C.2.2]

Approach Taken to Engage Stakeholders in Sustainable Finance Implementation

Customers

Topic
1. Banking financialtransaction security
2. Product and service
socialization andinformation
3. Banking facilities andease of access
4. Settlement ofcustomer complaints
in accordance with theService Level Agreement(SLA)

Engagement Method and/or Channels

Frequency of ApproachCall center services, branch offices,
phone banking, websites, and social
media (Facebook, Instagram, andTwitter)

Any time

Customer satisfaction surveys andinternal surveys

Annually by Bank

External assessment of customer
satisfaction

Annually by each surveyor

Information from website andfrontliners

As needed

Company Response
1. Enhancing data security andbanking transactions
2. Receiving customer grievances/complaints
3. Identifying customer
satisfaction and required
improvement aspects
4. Banking finance education onbanking products

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Shareholders/Investors

Topic
1. Financial and non-financial performance
update, including sustainability issues andperformance
2. Important activities/events, for example
CSR activities
3. Use of company profits
4. Determination of salary or honorarium,bonuses, and other allowances for
the Board of Commissioners, Board of
Directors, and Sharia Supervisory Board
5. Appointment of public accounting firms

Engagement Method and/or Channels

Frequency of Approach

Company Response» Performance reports» Analyst meetings

Quarterly

Public expose

At least once a year

Reports to the Indonesian Stock
Exchange (IDX)

As per IDX regulation

1. Presenting
the company’s
performance
2. Reporting
year-end
performance
3. Implementing
GMS decisions

General Meeting of Shareholders(GMS)

At least once a year

Regulator

Topic

Engagement Method and/or Channels

Frequency of Approach

1. Compliancewith laws andregulations
2. The precautionary
principle inbanking operations
and services(conventional andsharia)3. Sustainable Finance

Submission of Bank’s Business Plan (RBB) and its
realization to Central Bank of Indonesia (BI) andthe Indonesia Financial Services Authority (OJK)

Twice a year

Submission of Bank’s Sustainable Finance Action
Plan (RAKB) to OJK

Once a year

Company Response
1. Company’s plans
and achievements inaccordance with the laws
and regulations
2. Reporting the degree ofcompliance toward sharia
principles

Reporting sharia compliance to the National
Sharia Board
As per OJK regulations
Other reports in accordance with applicableprovisions to regulators

Suppliers

Topic

Engagement Method and/or Channels

Frequency of Approach

1. Mutually beneficial relationships Policy dissemination and sustainability- At least once a yearwith suppliers
related capacity building
2. Fair and transparent procurement
process for goods and services
3. Sustainable supply chain practices

Company Response
Expandingcooperation
with partners in Bank’s
procurement of goods
and services

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Employees

Topic

Engagement Method and/or Channels

1. Employee Health and Safety(OHS)
2. Employee Rights
3. Equity, diversity, and careerdevelopment opportunities
4. Recruitment process
5. Company performance updates
6. A valuable and enjoyable working
experience
7. The value and culture of Bank

Frequency of Approach

Company Response

Town Hall

1. Whenever there isinformation that needs
to be conveyed to
employees
2. Whenever policychanges occur

Employee Engagement Survey (EES)

Twice a year

Internal Customer Satisfaction (ICS)Annually

1. OHS implementation
2. Socialization of
employment policies
and strategies
3. Application of humanrights in employment
relations
4. Identifying employee
satisfactions andexpectations

Internal media (HR Info, e-Manual,
Digital Portrait Magazine)

Local Communities

Topic

Engagement Method and/or Channels

1.		 Organizing community
empowerment activities
2.		 Measuring the impactof activities on thebeneficiaries
3.		 Community, including local
communities, indigenous
peopleDiscussion with beneficiaries

Frequency of Approach

Company Response

1. Conducted during the
1. Providing solutions toinitiation, implementation,issues that ariseand supervision of a
2. Conducting field visits
programto community program
2. Ad hoc, whenever anbeneficiaries
urgency arises that needs tobe communicatedMeetings with the Government,
Foundations, or consultants as
community development partners

Feedback on the sustainability reportissued by Bank

Annualy

Refinement of sustainability
reports according to feedback
received

Labor Unions

Topic

Engagement
Method and/or
Channels

1. Company employee management policies
Meetings and
2. Employee-related issues that have been
discussions
conveyed to Labor Unions as employee
representatives
3. Organizing Company industrial relations
4. Discussion of the Collective Labor
Agreement (CLA)
5. Input from Labor Union management on
management issues involving the rights andobligations of employees and the Company

Frequency of Approach

Company Response

1. Any time as needed
2. In 2023, 9
meetings were
held with Labor
Unions to discuss
good working
relationships

1. Accommodating and identifying
proposals and inputs from Labor
Unions
2. Communicating in the event of anindustrial relations dispute
3. Conducting formal and informal
approaches, as well as designing agood cooperation concept between
management and Labor Unions, tofoster harmonious industrial relations

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Building a Culture of Sustainability andSustainable Finance[POJK51-F.1]

Sustainability Leadership Program[GRI 2-17, FS4]

The CIMB Sustainability Academy isdesigned to assist both Bank and its
customers in transitioning towards asustainable future. This academy aims tofacilitate sustainability-related learning
tailored to each employee’s level. In
2023, the CIMB Sustainability Academy
collaborated

with

the

UniversityofCambridge Institute for Sustainability
Leadership (CISL) to organize the CIMBCISL Sustainability Leadership Program.
The program, held from January to May
2023, aimed to facilitate learning andsupport our efforts and ambitions to bea leading organization in sustainability
implementation.

The

programwas

tailored to address the specific needs of CIMB Group and targeted members of the Board of Commissioners, Board of
Directors, and senior staff across CIMB Group, including CIMB Niaga. A total of 149 participants from CIMB Niaga took
part in this initiative.

Sharia Sustainability Initiatives
The Syariah Business Unit (SBU) consistently raises

community. SBU also conducts donation programs

awareness regarding sustainability implementation.

where employees contribute to support communities in

Employees are actively engaged in various activities andneed.

training sessions, including the adoption of a sustainable
lifestyle and work ethic. This initiative aims to enhance

Furthermore, SBU consistently enhances employees’

employeeknowledge of sustainability through the Sustainability

awareness

Development

Goals

regarding(SDGs),

thewith

Sustainable
activelyNews Program, delivered via email to every CIMB Niaga

participating in the Employee Volunteer Program. ThisSBU

Syariah employee. Each week, various sustainability

program exemplifies CIMB Niaga Syariah’s commitment

topics are covered, accompanied by quizzes to assess

to creating a positive impact on the surrounding

awareness and understanding of the presented content.

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Sustainable Lifestyle & Work Ethic• Conduct 3 Employee Volunteer
Program & Awareness Campaign
Collaborate with third party• Held sustainability week donation
program for internal staffs• Launched weekly sustainable newsletter for internal
awareness• Sustainability Initiative Webinar about Carbon
Emission & Achieving Sustainability through Social
Impact• The targeted average of Employee Volunteer
Program hours for each employee is 3 hours andachievement recorded at 4.5 hours• The targeted average hours of sustainability training
for each employee is 3 hours. Achievement recorded
at 3.5 hours

Webinar Events• Carbon Emission• Achieving Sustainability
through Social Impact

Employee Awareness Program
•
•
•
•
•
•

Nine Volume of Sustainability News
Quiz and Reward Program
Initiate Ideas on Sustainability
Employee Volunteer Program
Sustainability Dashboard
Sharia Sustainability Week

Dr. Syed Marwan Mujahid bin Syed Azman
Asisten Profesor di

Universitas Islam Internasional Malaysia &Institut Perbankan dan Keuangan Islam

The Sustainability Webinar is one of the sustainability

implementation,

considering

environmental,

knowledge development activities organized by Bank.

and governance (ESG) aspects in decision-making andThrough this webinar, CIMB Niaga Syariah employees

measuring the sustainability initiatives undertaken.

learn about Bank’s role and challenges in sustainability

In building a culture of sustainability, the Bank has carried out various
initiatives, including integrating sustainability principles into the Charter of theBoard of Commissioners and Directors, the Code of Ethics & Code of Conduct,
and the Bank’s internal policies. CIMB Niaga also socializes responsibilities
via email and employee activities related to sustainability aspects, as wellas implementing the Sustainability and Sustainable Finance Policy byimplementing SDD in the Bank’s business activities.

social,2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employee Professional Development[POJK51-E.2; F.22] [GRI 404-1; FS4] [SUSBA 1.4.2.2;

1.4.2.3] [ACGS C.6.2]

CIMB Niaga is committed to enhancing
the competence and capabilities of its
employees
training

throughinitiatives.

In

comprehensive
2023,

alongside

the collaboration with CISL, CIMB Niaga
conducted progressive leadership training
through the CIMB Signature Leadership
Program and Compact Digital Leadership
Program in partnership with renowned
global institutions. To strengthen credit
processes,

sales,

andservice,Bankdeveloped the Credit Academy, Sales andWealth Academy, as well as the Service
Leadership.
Innovative learning is also pursued throughVirtual Reality Learning. As of 2023, Bank
has developed 21 Virtual Reality (VR) learning modules and sub-modules. These materials have been actively utilizedby over 20,000 participants across 6 VR Corners, 3 VR Hubs, and 325 VR devices strategically positioned in 95 cities
across Indonesia.

Bank actively conducted competence development for the Board of Commissioners and Board of Directors members,
employees, and officials and/or working units responsible for implementing sustainable finance, through offline,
online, and e-learning training, including:1.

Cambridge Institute for Sustainability Leadership

11. Sustainability Reporting: IFRS S1 & S2 Update(CISL)

12. Sustainability Training for Junior & Middle Level

2. Certified Sustainability Reporting Specialist (CSRS)

Employee

3. Diversity, Equality, and Inclusion (D&I) Series 2023

13. The Cooler Earth Sustainability Summit 2023

4. Diversity Equality Inclusion at the work by Momenta

14. Sustainable Finance Training by OJK

5. Diversity Inclusion at the workplace

15. The Role of Governance, Risk, and Compliance (GRC)

6. Environmental and Social Risk Analysis (ESRA) by
UNEP FI
7. From Policy to Field: Sustainability Due Diligence
8. Inclusive Leadership
9. ESG Socialization by PwC
10. Sustainability Insights Series - Building a Sustainable
Future – Trends, Developments, and Strategies forGreen Building Projects

in Supporting Financial Sector Performance
16. Webinar : Banking on Sustainability: What Can You
Do?
17. Webinar: Innovation in Emission Sequestration, Now
for the Future

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1,036,209

2,416,522

TOTAL TRAINING
HOURS*
1,380,313

TOTAL EMPLOYEES PARTICIPATING IN TRAININGSAVERAGE TRAINING HOURS PER EMPLOYEE

6,711

154.4013,616

6,905

177.48199.90*Including employees who have resigned and those who have participated in multiple learning modules

External Initiatives and Association
Memberships[POJK51-C.5] [GRI 2-28]

In 2023, Bank actively participated in and became active member of 14 organizations, with total membership feeof Rp1,189 million. Additional information regarding Bank’s roles and involvement in associations is provided in the
Appendix of Pillar 5 Advocacy and Stakeholder Engagement.

CIMB Niaga Collaboration with The Employers’ Association of Indonesia (APINDO)CIMB Niaga’s Corporate Banking celebrated its inaugural collaboration with the Indonesian Employers’ Association(APINDO) during the APINDO Monthly Member’s Gathering in October 2023, where CIMB Niaga introduced the theme of“Transitioning Strategy towards Sustainable Business & Economic Outlook.” Mika Martumpal (Economist CIMB Niaga),
Rizkiasari Yudawinata (Sustainable Finance Lead at WWF Indonesia & Focal Point, Indonesia Sustainable FinanceInitiative Secretariat), and Lina (Head of Good Corporate Governance & Sustainability CIMB Niaga), shared valuable
insights on sustainability policies and issues. The event also delved into discussions on the Q4 2023 & 2024 Economic
Outlook, global targets related to greenhouse gas emissions and climate change, and introduction of Sustainability
Linked Loans and/or Sustainable Finance.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Sustainable Finance Advocacy for
Stakeholders[GRI FS5] [SUSBA 1.5.1.4]

CIMB Niaga’s Contribution as Organizer and Participant in Sustainable Finance Events
Event

Organizer

The Cooler Earth Sustainability Summit 2023

CIMB Niaga

CIMB Niaga’s role in supporting Energy Efficiency and
Renewable Energy project financing

Directorate of Energy Conservation, Ministry of Energy andMineral Resources, Republic of Indonesia

Transitioning Strategy Towards Sustainable Business &Economy Outlook

The Employers’ Association of Indonesia (APINDO) & CIMB
Niaga

Kejar Mimpi Actionation 2023 Media Gathering

CIMB Niaga

Capitalizing Sustainability Megatrend Opportunities

National Bank Association (PERBANAS)

Taxonomy Criteria for Supply Chain Activities Supporting theEnergy Transition

Financial Service Authority (OJK)

Indonesian Sustainable Taxonomy (TBI) Public Consultation

Financial Service Authority (OJK)

CIMB Niaga’s Role as Speaker in Sustainable Finance Events
Event

Organizer

Sustainable Finance Sharing Session

A national bankSustainability Finance and ESG Initiative Sharing Session

PT Penjaminan Infrastruktur Indonesia (Persero)

Sharing Session on CIMB Niaga’s Sustainability Practices

A national bank

Sharing Session on the Industry’s Success Story of
Implementing a Net Zero Emission Strategy

Financial Service Authority (OJK)

Climate Risk Disclosure & Sustainability Initiatives

A regional development bankFinancing in Renewable Energy Sector – Opportunity and Risk
Management

Indonesian Banking Development Institute (LPPI) – SESPIBANK
Program

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Sustainability Activities
The Cooler Earth Sustainability Summit 2023
Bank hosted The Cooler Earth (TCE) Sustainability
Summit 2023 under the theme “Sustainability in
Action: Opportunities for a Better Tomorrow inIndonesia,” attracting over 3,900 combined virtualand onsite participants. The event aimed to bring
together experts, stakeholders, and the wider
community for discussions and exchanges to create
a better future. The Deputy Minister of Finance ofIndonesia was present as a guest speaker, and thesummit was concluded by the Coordinating Minister
for Maritime Affairs and Investment of the
Republic of Indonesia. TCE Sustainability Summit
2023 adopted a hybrid format, coinciding in
Malaysia, Indonesia, Singapore, Thailand, andCambodia from 11 to 21 September 2023. This
event demonstrates Bank’s support for thegovernment’s targets in addressing climatechange and reducing Greenhouse Gas (GHG)
emissions.
As part of this year’s initiatives, Bank partneredwith Liberty Society to enlighten the public on
waste conversion into value-added products. This
was achieved through experiential learning activities
centered around the theme “Embracing Nature andSustainable Innovations.” The educational program
involved training on waste sorting and transforming
organic waste,such as coffee grounds, fruit peels,and used cooking oil, into natural soap. Throughthis initiative, Bank has made a positive impact onparticipants, empowering them through the knowledge
to transform waste into higher-quality products.
The program successfully recycled 2.55 kg of organic waste. At the end of this program, Bank provided
participants with tokens of appreciation, including recycled paper notebooks derived from Bank’s activities.

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Kejar Mimpi Cerita Kita
Launched in early 2023, the YouTube travel vlog series “Kejar
Mimpi Cerita Kita” undertakes a meaningful mission to raise
public awareness of CIMB Niaga’s dedication to sustainability,
starting with small yet impactful actions. Each episode of
the “Cerita Kita” series highlights different commitments by
CIMB Niaga towards the realization of the Sustainable Development Goals (SDGs),
with a particular focus on the empowerment towards education, the economy, andcommunity welfare throughout Indonesia.

Sustainability
Media Gathering

Kejar Mimpi Actionation
In 2023, for the second time, the Kejar Mimpi Actionation Festival,
initiated by the Kejar Mimpi social movement from CIMB Niaga,
returned to Pos Bloc, Jakarta. Themed “Festival Penuh Aksi untuk
Kejar Mimpi” (Action-Packed Festival for Pursuing Dreams), thisannual event serves as CIMB Niaga’s tangible support to inspirecommunities to take the bold innovative steps in pursuing their
dreams and making positive contributions to Indonesia.
Throughout the day, Kejar Mimpi Actionation provided a diverse
array of captivating activities. These included talk shows andworkshops exploring interesting themes, a display of local products
from sustainability-focused MSMEs, exclusive promotions, and amusical performance by Indonesia’s top bands, RAN and UCUPOP.
In contrast to the previous year, this year’s Kejar Mimpi Actionation
seamlessly integrated with the CIMB Niaga Career Fair, offering
the community a chance to consult and explore various careerprospects within CIMB Niaga.

The launch of the Sustainability Media
Gathering program aims to spotlight
CIMB Niaga’s endeavors in shaping
sustainable actions for a brighter
future. In this program, CIMB Niaga
is committed to providing a uniqueexperience for media partners througha fashion show featuring local MSMEs
affiliated with CIMB Niaga, known for
their high environmental awareness.
The event welcomed 50 local media
representatives and influencers witha focus on sustainability.

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Response to Feedback[POJK51-G.2.; G.3] [ACGS C.2.2]

We extend our sincere appreciation to stakeholders
who shared their feedback through the Feedback
Form on the 2022 Sustainability Report. The insights
and suggestions we received primarily centered onenhancing information related to our endeavors in
reducing Greenhouse Gas (GHG) emissions and financing
in the Sustainable Business Activity Category (KKUB). In
response to this valuable feedback, Bank has enhanced
details on financing sectors with high ESG risks andreaffirmed its commitment to reaching net-zero GHG
emissions targets.

We welcome your feedback and suggestions,which can be conveyed through:Sustainability Work Unit
E-mail: sustainability@cimbniaga.co.id
Feedback Form: https://investor.cimbniaga.co.id/
sr_feedback_form.html

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Appendix,
References & Index

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Appendix
Organization Scale [POJK51-C.3]
Categories

Units

Total Employees

2023

People2022

2021

11,116

10,936

11,194

Net Profit

Rp millions

6,551,401

5,096,771

4,098,604

Operating Income

Rp millions

18,785,520

18,865,721

17,567,517

Total Loans

Rp millions

213,369,870

196,611,014

181,613,420

Total Third-Party Funds

Rp millions

235,861,670

227,188,557

241,348,510

EquityRp millions

49,337,371

45,276,263

43,388,358

Payables/Liabilities

Rp millions

285,031,862

261,478,036

267,398,602

Total Assets

Rp millions

334,369,233

306,754,299

310,786,960

Office

412

417

427

Product/Service

175

195

194

Total Capitalization

Branch Networks
Number of Products and Services

Pillar 1: Sustainable Action
Employees Based on Employment Status [POJK51-C.3] [GRI 2-7; 2-8]
Status

2023

2022

2021

Male

FemaleMale

FemaleMale

FemalePermanent Employees

4,811

5,181

4,700

5,119

4,735

5,231

Contract Employees

660

464

679

438

742

486

5,471

5,645

5,379

5,557

5,477

5,717

Total

11,116

Notes: Bank does not have any employees categorized as casual workers

10,936

11,194

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employees by Region [GRI 2-7]
2023

Region

2022

2021

Male

FemaleMale

FemaleMale

FemaleJakarta Region

3,516

3,056

3,542

3,186

3,544

3,241

Sumatera Region

473

563

455

540

482

566

West Java Region

363

515

272

329

293

362

Central Java and DIY Region

325

510

323

500

354

536

East Java, Bali, and Nusa
Tenggara Region

544

732

550

733

569

741

East Indonesia Region

250

269

237

269

235

271

5,471

5,645

5,379

5,557

5,477

5,717

Total

11,116

10,936

11,194

Notes: Bank does not have any employees categorized as casual workers

Management by Gender and Position Level [GRI 2-7; 405-1]
Position Level

2023

2022

2021

Male

FemaleMale

FemaleSenior Management

166

89

156

82

145

68

Middle Management

896

634

878

628

828

575

Junior Management

3,524

3,982

3,416

3,835

3,438

3,828

Non-Management

885

940

929

1,012

1,066

1,246

5,471

5,645

5,379

5,557

5,477

5,717

Total

11,116

10,936

2023

2022

Male

Female11,194

Employees by Working Unit
Working Unit

2021

Male

FemaleMale

FemaleMale

FemaleBusiness Unit

3,645

4,546

3,663

4,581

3,707

4,738

Business Enabler

1,826

1,099

1,716

976

1,769

980

5,471

5,645

5,379

5,557

5,476

5,718

Total

11,116

10,936

11,194123

1242023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employees by Age Group [GRI 2-7]
Age

2023

2022

2021

Male

FemaleMale

FemaleMale

Female< 25 years

230

295

218

342

257

470

> 25–30 years

1,096

1,424

1,095

1,407

1,169

1,510

> 30–35 years

1,249

1,263

1,214

1,222

1,240

1,238

> 35–40 years

1,101

1,070

1,155

1,080

1,202

1,077

> 40 years

1,795

1,593

1,697

1,506

1,609

1,422

Total

11,116

10,936

11,194

2022

2021

Employees Based on Education Level [GRI 2-7]
Education Level

2023
Male

FemaleMale

FemaleMale

FemaleUp to HighSchool

185

75

236

87

302

129

Diploma 1

3

24

11

15

13

19

Diploma 2

1

0

1

0

1

2

Diploma 3

512

689

515

708

507

776

Diploma 4

21

27

2

25

3

10

Bachelor’s degree

4,315

4,496

4,172

4,406

4,194

4,480

Master’s degree

429

332

436

314

450

300

Doctoral degree

5

2

6

2

7

1

Total

11,116

10,936

11,194

Management and Employees by Citizenship of 2023 [GRI 2-7; 405-1]
Position Level

Indonesian

Non-Indonesian

Total

Board of Commissioners

6

1

7

Board of Directors

9

1

10

Senior Management

254

1

255

Middle Management

1,529

1

1,530

Junior Management

7,506

0

7,506

Non-Management

1,825

0

1,825

Total

11,1294

11,133

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employees Based on Nationality
Nationality

2023

2022

2021

11,116

10,936

11,194

American Indian or Alaska Native

0

0

0

Black or African American

0

0

0

Native Hawaiian or Other Pacific Islander

0

0

0

White

0

0

0

Hispanic or Latino

0

0

0

11,116

10,936

11,194

Asian

Total

New Employees Placement Location by Region [GRI 401-1]
Region

2023
Male

2022
FemaleMale

2021
FemaleMale

FemaleJakarta Region

325

257

598

470

296

194

Sumatera Region

129

90

91

85

40

34

West Java Region

302

234

46

31

28

21

Central Java and DIY Region

44

55

33

29

19

28

East Java, Bali, and Nusa
Tenggara Region

70

76

85

76

32

41

East Indonesia Region

61

51

58

53

17

27

931

763

911

744

432

345

Total

1,694

1,655

777

2023

2022

2021

New Employees by Age Group [GRI 401-1]
Age Group/Year

Male

FemaleMale

FemaleMale

Female< 31 years

504

501

533

476

270

248

31–40 years

386

225

334

242

153

84

41–50 years

39

36

43

25

9

12

> 50 years

2

1

1

1

-

1

931

763

911

744

432

345

Total

1,694

1,655

777

125

126

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employee Turnover by Region [GRI 401-1]
2023

RegionMale

2022
FemaleMale

2021
FemaleMale

FemaleJabodetabek Region

492

381

610

541

471

468

Sumatera Region

110

70

116

109

85

101

West Java Region

56

52

72

60

46

59

Central Java and DIY Region

49

48

56

58

58

72

East Java, Bali,
Tenggara Region

76

79

97

85

85

108

46

51

56

53

37

56

829

681

1,007

906

782

864

and

Nusa

East Indonesia Region
Total

1,510

1,913

1,646

Number and Reason for Employees Leaving [GRI 401-1]
2023

Reasons

2022

2021

Male

FemaleMale

FemaleMale

FemaleNormal Retirement

83

71

64

50

51

48

Early Retirement for HealthReasons

17

21

20

33

14

40

455

437

656

608

524

566

6

4

6

1

25

11

268

148

261

214

168

199

681

1,007

906

782

Resigned
Passed Away
Others

829

Total

1,510

1,913

864
1,646

Employees Leaving by Age Group [GRI 401-1]
2023

Age

2022

2021

Male

FemaleMale

FemaleMale

Female< 25 years

23

46

64

86

45

124

> 25–30 years

219

209

329

356

254

335

> 30–35 years

234

166

289

225

186

160

> 35–40 years

168

125

159

117

131

99

> 40 years

185

135

166

122

166

146

829

681

1,007

906

782

864

Total

1,510

1.913

1,646

New Employees Based on Entry Path [GRI 401-1]
Entry Path

2023

2022

2021

Male

Female

Total

Male

Female

Total

Male

FemaleTotal

Total throughStaff Development
Programs (PPS)

118

170

288

110

102

212

44

92

136

Total Marketers &Frontliners

337

292

629

359

324

683

105

112

217

Others

476

301

777

442

318

760

283

141

424

Total

931

763

1,694

911

744

1,655

432

345

777

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Employee Turnover Rate [GRI 401-1]
Employee Turnover

2023

2022

2021

Employees Joining

1,694

1,655

777

Employees Leaving

1,510

1,913

1,646

Total Employees at the End of the Year

11,116

10,936

11,194

Voluntary Employee Attrition Ratio or Employee Voluntary
Turnover

8.2%

11.6%

9.4%

Employee Performance Appraisal - Number of Employees Receiving Promotions [GRI 404-3]
Assessment Results
Promotion

2023
Male
605

2022
Female

Male

597

727

2021
Female

Male

883

582

Female
811

Total

1,202

1,610

1,393

Percentage

11%

15%

12%

Scope 3 GHG Emissions in Financing Portfolio Based on Sector - 2022
Scope 1 +2
SectorEmissions(thousands tCO2e)

Intensity(tCO2e/IDR bio)

Scope 3 (for Oil & Gas sector)
Data Quality
Emissions(thousands tCO2e)
Score

Intensity(tCO2e/IDR bio)

Data Quality
Score

Agriculture

954.57

33.59

3.99

-

-

-

Cement734.83302.86

2.55

-

-

-

Coal

76.60

32.84

2.40

-

-

-

Iron & Steel180.28

40.90

4.17

-

-

-

Aluminum

16.72

32.45

5.00

-

-

-

Oil and Gas

34.30

21.25

2.59

189.03117.10

2.94

Utilities and Power
Generation

670.87132.88

2.24

-

-

-

Real Estate

158.02

2.64

4.27

-

-

-

Transportation

163.21

9.07

3.07

-

-

-

Scope 3 GHG Emissions in Financing Portfolio Based on Asset Class - 2022
Scope 1 +2
PCAF Asset Classes

Emissions(thousands tCO2e)

ListedEquityCorporate Bonds&

Business Loans
Unlisted Equity

andIntensity(tCO2e/IDR bio)

Scope 3 (for Oil & Gas sector)
Data Quality
Emissions(thousands tCO2e)
Score

Intensity(tCO2e/IDR bio)

Data Quality
Score

102.33117.34

2.51

13.52

173.671.00

2,676.61

36.81

3.95

175.51114.24

3.04

Commercial Real Estate

30.87

16.80

4.01

-

-

-

Mortgages

90.71

2.39

4.00

-

-

-

Motor Vehicle Loans

88.87

9.65

2.59

-

-

-

2,989.40

24.37

3.85

189.03117.10

2.94

Total

127

128

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Pillar 2: Sustainable Business
Lending Based on Economic Sector (Rp millions) [GRI FS6] [SUSBA 1.6.2.1] [FN-CB-410a.1]
Sectors

2023

2022

2021

Growth (%)
2023-2022

2022-2021

Housing

38,889,564

38,308,224

36,091,662

1.52

6.14

Industry

38,365,381

37,941,652

32,359,596

1.12

17.25

Trading, Restaurants, Hotels, andAdministration

32,836,895

30,872,171

29,824,918

6.36

3.51

Business Services

24,252,082

17,186,361

15,853,506

41.11

8.41

Consumption

34,076,602

30,400,259

22,907,903

12.09

32.71

Agriculture

11,980,044

11,185,251

12,950,314

7.11(13.63)

Others32,969,302

30,717,096

31,625,521

7.33(2.87)

Total

213,369,870

196,611,014

181,613,420

8.52

8.26

Lending Based on Geographical Location (Rp millions) [GRI FS6]
Region

2023

%

2022

%

2021

%

Jakarta

153,322,585

73

140,799,448

72

134,227,223

74

Sumatera

14,588,662

7

13,062,339

7

11,590,203

6East Java

13,556,931

612,439,098

6

8,993,574

5

Central Java

7,237,093

3

8,236,355

4

9,016,245

5West Java

10,417,192

5

9,423,219

5

8,699,111

5

East Indonesia

6,794,087

3

6,731,731

3

4,631,506

3

Others7,453,320

3

5,918,824

3

4,455,558

2

Total

213,369,870

100

196,611,014

100

181,613,420

100

Gross NPL Ratio per Segment (%)[ [FN-CB-240a.2]
Description

2023

2022

2021

Consumer Banking

1.7

2.0

2.1

Emerging Business Banking (EBB)

4.6

5.2

4.1

Commercial Banking

4.1

7.7

7.2

Corporate Banking

0.5

0.7

2.6

Total

2.0

2.8

3.5

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Comparison of Production and Performance Targets, Portfolios, Financing or Investment Targets, Income, andProfit and Loss in 2023 [POJK51-F.2]
Description

2023 Target

2023 Realization

Net Interest Margin (NIM)

4.4%-4.8%

4.4%

Fee Income Ratio (FIR)

25.0%-29.0%

28.9%

Cost to Income Ratio (CIR)

43.0%-46.0%

44.8%

ROA

1.6%-1.9%

2.6%

ROE (Tier 1)

12.0%-14.0%

15.0%

Credit Growth

6.0%-8.0%

8.5%

Asset Quality (NPL)

2.7%-3.3%

1.96%

LLC

230.0%-250.0%

292.1%

LDR

85.0%-89.0%

89.3%

4.0%-7.0%

3.8%

CASA Ratio

63.0%-68.0%

63.9%

CAR

21.0%-23.0%

24.0%

Operational and Financial Projections

Growth in Customer Deposits

Number of Customer in Current Accounts, Savings, and Deposit Accounts (Individuals and MSMEs) 2021-2023[FN-CB-000.A]

Description

2023

2022

2021

Individual

MSME

Individual

MSME

IndividualMSME

28,412

6,437

27,131

6,308

27,223

5,556

Savings

3,667,644

3,011

3,151,004

2,919

3,085,137

11,751

Deposit77,151394

70,815

378

74,117509

Current AccountTotal Value of Current Accounts, Savings, and Deposit Accounts (Individuals and MSMEs) 2021-2023(Rp millions) [FN-CB-000.A]
Description
Current Account2023
Individual

2022
MSME

Individual

2021
MSME

Individual

MSME

1,675,613

1,572,208

1,934,443

1,141,359

1,861,470

919,099

Savings

73,359,072

775,661

67,707,136

858,580

66,881,527

956,395

Deposit

44,132,380

872,412

37,113,109

944,41336,746,161

730,2611291302023 Sustainability Report
PT Bank CIMB Niaga Tbk

Comparison of Realized Economic Performance
Description

Unit

2023

2022

2021

Total Assets

334,369,233

306,754,299

310,786,960

Productive Assets

298,596,808

266,840,098

259,297,573

213,369,870

196,611,014

181,613,420

235,861,670

227,188,557

241,348,510

Operating Income

18,785,520

18,865,721

17,567,517

Operating Expenses

8,604,706

8,722,538

8,324,007

Net Profit

6,551,401

5,096,771

4,098,604

Bank Financing
Third-party Funds

Rp
millions

Performance Ratios
Minimum Capital Adequacy Ratio(MCAR)

%

24.02

22.19

22.68

Non-productive Problematic Earning Assets andNon-productive Assets to Total Earning Assets andNon-productive Assets

%

1.17

1.68

1.90

Non-Performing Earning Assets to Total Earning
Assets

%

1.14

1.62

1.90

Allowance for Impairment for Financial Assets
Against Earning Assets

%

4.14

5.11

5.20

NPL Gross

%

1.96

2.80

3.46

NPL Nett

%

0.71

0.75

1.17

Return on Assets (ROA)

%

2.59

2.16

1.82

Return on Equity (ROE)

%

15.02

12.59

10.44

Net Interest Margin (NIM)

%

4.40

4.69

4.86

Efficiency Ratio (BOPO)

%

71.47

74.10

78.97

Loan to Deposit Ratio (LDR)

%

89.30

85.63

74.35

252.67249.58231.41230.92268.34263.99Liquidity Coverage Ratio (LCR)
a. Individual LCR
b. Consolidated LCR%

Note: The explanation regarding the economic performance achievement for the implementation of sustainable finance can be found in the Sustainable
Business Activities Category (KKUB) Financing section in this report2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Economic Value Distribution to Stakeholders (Rp millions) [GRI 201-1]
Reporting Period

Description

2023

2022

2021

Direct Economic Value Received
Interest and sharia income

22,306,000

19,114,194

18,862,951

Other operating income

3,154,830

2,413,405

2,266,284

25,460,830

21,527,599

21,129,235

Interest and sharia expenses

8,953,617

5,638,056

5,774,091

Other operating expenses(employment and general & administrative expenses)

9,003,351

8,150,448

7,995,492

Payments to shareholders(dividend payments)

2,871,842

2,345,686

1,098,577

Payments to the government(taxes, levies, and others)

1,805,871

1,482,561

1,092,494

22,634,681

17,616,751

15,960,654

2,826,149

3,910,848

5,168,581

Total economic value received
Economic Value Distributed

Total Economic Value Distributed
Economic Value Withheld
Economic Value Retained

Handling of Finance-Related Customer Complaints in 2023
Type of Financial Transaction

CompletedTotal

In Progress
%

Total

%

Total
Complaints

Bancassurance

-

0.00%

-

0.00%

-

Deposit8

100.00%

-

0.00%

8

Direct Debit

93

100.00%

-

0.00%

93

Electronic Banking

29,11999.95%

15

0.05%

29,134

ATM/Debit Card/ATM Machine

12,92499.59%

53

0.41%

12,977

Credit Card

7,825

93.10%

580

6.90%

8,405

Remittance

-

0.00%

-

0.00%

-

137

99.28%

1

0.72%

138

Motor Vehicle Financing

1

100.00%

-

0.00%

1

Working Capital Financing

-

0.00%

-

0.00%

-

38

97.44%

1

2.56%

39

1,148

100.00%

-

0.00%

1,148

Other Fund2

100.00%

-

0.00%

2

Mutual Fund212

100.00%

-

0.00%

212

Savings

942

93.73%

63

6.27%

1,005

Wealth Management39

100.00%

-

0.00%

39

-

0.00%

-

0.00%

-

52,48898.66%

713

1.34%

53,201

Unsecured Credit

Home/Apartment Ownership
Financing
Other Fundraising

Trade Finance/Letter of Credit
Total

131

132

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Pillar 4: Governance and Risk
Duties and Responsibilities Related to Sustainability of Audit Committee and Nomination and Remuneration
Committee
No

Charter Name

Audit Committee assists Board of Commissioners in reviewing and clarifying financial information, theselection, appointment, and supervision of the independent auditors, evaluating the effectiveness of
the internal audit function and internal control mechanism. The Audit Committee also supervises CIMB
Niaga’s compliance with prevailing laws and regulations as well as the implementation of sustainability
in the Bank.

Audit
Committee

1.

Nomination andRemuneration
Committee

2.

Description of Duties and Responsibilities

In the nomination function:
Responsible to provide recommendations for prospective members who meet the requirements asmembers of the Board of Commissioners, Sharia Supervisory Board and Board of Directors to the Boardof Commissioners, to be submitted for the General Meeting of the Shareholders’ approval. Consideration
made by the committee in providing recommendations include identifying candidates for their awarenessof the sustainability principles and considering the result of candidate’s Sustainability Due Diligence (ifany).
In the remuneration function:
Responsible to compile all the structure, policies, and amount of remuneration for the Board ofCommissioners, Sharia Supervisory Board, and Board of Directors to be submitted to the GMS, as wellas providing evaluation results and recommendations to the Board of Commissioners regarding the
remuneration policy for Executive Officers and employees, as well as the Committee of the Board ofCommissioners. One of the considered factors in running the remuneration function is the performancetarget of the Bank or Board of Commissioners, Board of Directors, and Committee of the Board ofCommissioners individual performance, including sustainability related performance.

Number of Fraud Training Participants by Bank Operational Region [GRI 2-24; 205-2] [ACGS C.6.2]
2023
RegionManagement

Employees

Jakarta Region

0

1,455

Sumatera
Region0West Java
Region2022
Business

2021

Management

Employees

0

0

1,526

664

0

0

0

365

0

Central Java andDIY Region

0635

East Java Region0

East Indonesia
RegionTraining inmodules held
by HR
Total

Business

Business

Management

Employees

0

0

1,093

13

42

0

0

119

1

0

-

0

0

65

3

0

0

53

0

0

86

3

849

0

0

261

0

0

47

1

0

363

0

0

42

0

0

60

1

0

2,611

0

0

671

0

0

1,750

0

Partners

6,942

Note: Management includes the Board of Commissioners and Board of Directors

2,595

Partners

3,242

Partners

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Fraud Case Settlement [GRI 205-3] [FN-CB-510.a.1]
Number of Cases

Internal Fraud Case

2023

2022

2021

Completed73

3

In Internal Settlement Process at the Bank

0

0

2

Not Yet Resolved

0

0

0

Followed Up Through Legal Process

1

1

0

Total Fraud

8

4

5

Information in the table shows cases with nominal irregularities >Rp 100 million

Pillar 5: Advocacy and Stakeholder Engagement
Total Training Participants by Position Level and Gender* [GRI 2-24; 205-2] [ACGS C.6.2]
Description

2023
Male

2022
FemaleMale

2021
FemaleMale

FemaleSenior Management

3,648

2,216

3,100

1,759

2,286

1,207

Middle Management

21,20016,60921,05816,35012,567

9,350

Junior Management

111,490

135,989

102,739

131,540

62,863

68,486

Non Management

30,20228,80026,12735,565

17,222

20,306

Total

166,540

183,614

153,024

185,214

94,93899,349*Including employees who have resigned and who participated in the learning modules

Number of Training Hours by Position Level in 2023* [GRI 2-24; 205-2] [ACGS C.6.2]
Position Level

Total Training Hours

Number of Individuals

Average Hours of Training

Senior Management

21,973272

80.78

Middle Management

114,071

1,680

67.90

Junior Management

1,965,312

9,374

209.66

Non-Management

315,1652,290

137.63* Including employees who have resigned

133

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Number of Training Hours by Type of Training* [GRI 2-24; 205-2] [ACGS C.6.2]
Type of Training

2023

2022

2021

Managerial, Leadership & Soft Skills

124,867

97,823.94

69,801.75

Development Program & TCB

1,452,312

1,062,232.00

378,302.00

Risk, Corporate Assurance & Compliance

233,062

176,542.00

138,201.00

3D (Include IT Upskill & Reskills)

53,691

185,595.00

122,738.50

Sales

84,531

101,799.38

94,044.90

Service102,201

102,380.00

107,662.30

5,769

5,206.02

8,548.50

Credit26,99636,452.00

19,649.50

Operations & IT

65,246249,805.99

68,142.50

Syariah

44,52160,322.90

24,876.56

Transaction Banking

2,369

1,685.90

1,320.00

Culture15,422

57,783.15

25,665.55896

1,544.00

2,316.00

Sustainability Finance

51,288

11,223.50

28,754.50

Team Building

18,352

19,978.00

920.00--867.002,416,522

2,170,373.78

1,091,809.56

Treasury, Finance & Tax

Retirement

Others
Total*Including employees who have resigned and who participated in the learning modules

Number of Participants by Type of Training* [GRI 404-1] [ACGS C.6.2]
Type of Training

2023

2022

2021

Managerial, Leadership & Soft Skills

37,87835,40918,248Development Program & TCB

2,531

1,456

600

Risk, Corporate Assurance & Compliance

98,85551,75245,7493D (Include IT Upskill & Reskills)

25,34770,375

21,402

Sales

22,49225,081

20,937

Service

35,13839,35026,771

Treasury, Finance & Tax

1,031

1,391

2,411

Credit

3,214

7,082

3,195

Operations & IT

24,74753,96926,664

Syariah

13,403

10,896

5,154

332

495

169

52,85327,131

8,388

28

55

102

Sustainability Finance

23,1294,254

13,708Team Building

9,176

9,542

460

-

-

329

350,154338,238

194,287

Transaction Banking
CultureRetirement

Others
Total*Includes employees who have resigned and who participated in the learning modules

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

135

Employee Competency Development Costs (Rp millions)Type of Development

2023

2022

2021

Education Implementation

83,806

71,71377,878Domestic External Seminars & Courses

2,004

2,000

2,001

Overseas Internal Seminars & Courses

1,008

-

-

Corporate Culture

3,951

3,483

4,336

Training Center

12,654

12,651

19,919Operational Training

75,45162,58342,455

Total

178,875

152,430

146,589

External Initiatives and Membership Associations [GRI 2-28; FS10] [SUSBA 1.1.2.1; 1.1.2.2]
No

Organization Name

Scope

Position/Involvement

1

ACI Financial Markets Association (ACI FMA)International

Member2

Indonesian Public Listed Companies Association(AEI)

National

Member3

Indonesian Payment System Association (ASPI)

National

Member4

Banking Compliance Director Communications
Forum (FKDKP)National

Director of Compliance, Corporate Affairs and Legalas Chairman

5

Indonesian Corporate Secretary Association (ICSA)National

Director of Compliance, Corporate Affairs and Legalas Member

6

Indonesia Foreign Exchange Market Committee(I-FEMC)

National

Treasury & Capital Market Director as Management

7

Indonesia Sustainable Finance Initiative (IKBI)National

Member8

Alternative Agencies for Dispute Resolution(LAPS-SJK)

National

Director of Compliance, Corporate Affairs and Legal
as Head of Supervisory Board

9

National Private Bank Association (PERBANAS)

National

Bank as member and several Directors as
Management

10

Indonesian Bankers Association (IBI)

National

Member11

Indonesian Chamber of Commerce and Industry(KADIN)

National

Member12

Banking Operations Directors Communication
Forum (FKDOP)

National

Operational & Technology Director as General
Treasurer

13

Indonesian Employers Association (APINDO)National

Member14

Indonesian Credit Card Association (AKKI)

National

Member

136

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Reference of Framework and Standard
on Sustainability Report
POJK No. 51/POJK.03/2017 (SEOJK No. 16/SEOJK.04/2021)
No. Index

Index Name

Page Number

Sustainability Strategy
A.1

Elaboration on Sustainability Strategy

7

Summary of Sustainability Aspect
B.1

Economic Aspects

12

B.2

Environmental Aspects

B.3

Social Aspects

14

C.1

Vision, Mission, and Values of Sustainability

6, 95

C.2

Company's Address

4, 12

C.3

Enterprise Scale

C.4

Products, Services, and Business Activities

10

C.5

Membership in Association

116

C.6

Significant Changes in Issuers and Public Companies

512, 15Company Profile

4, 10, 122

The Board of Directors' Explanation
D.1

The Board of Directors' Explanation

16-19

Sustainability GovernanceE.1

Responsible for Implementing Sustainable Finance

92-94

E.2

Competency Development Related to Sustainable Finance115-116

E.3

Risk Assessment of the Implementation of Sustainable Finance

96, 104

E.4

Relations with Stakeholders

110-112E.5

Problems with the Implementation of Sustainable Finance75

Sustainability Performance
F.1

Sustainable Culture Development Activities

113

Economic Performance
F.2
F.3

Comparison of targets to performance of production, portfolio, financing targets, or investments, revenue
as well as profit and loss
Comparison of target to performance of portfolio, financing target, or investments in financial instruments
or projects in line with the implementation of Sustainable Finance

129
77

Environmental Performance
General Aspect
F.4

Environmental Costs That Incur

80

Material Aspect
F.5

Use of Environmentally Friendly Materials

632023 Sustainability Report
PT Bank CIMB Niaga Tbk

No. Index

Index Name

Page Number

Energy Aspect
F.6

Amount and Intensity of Energy Used

F.7

Efforts and Achievements of Energy Efficiency and Use of Renewable Energy

58-61
57

Water Aspect
F.8

Water usage

62

Aspects of Biodiversity
F.9

Impacts from Operational Areas Near or in Areas of Biodiversity

F.10

Biodiversity Conservation Efforts

97-99
90

Emission Aspect
F.11

Total and Intensity of Emissions Generated by Type

F.12

Efforts and Achievements of Emission Reduction Made

58-61
57

Waste and Effluent Aspects
F.13

Amount of Waste and Effluent Generated by Type

62

F.14

Waste and Effluent Management Mechanism

62

F.15

Occurring Spills (if any)

62

Complaint Aspects related to the Environment
F.16

Number and Material of Environmental Complaints Received and Resolved

78

Social Performance
F.17

Commitment to Provide Services on Equal Products and/or Services to Consumers

66

Employment Aspect
F.18

Equal Employment Opportunity

52-53

F.19

Child Labor and Forced Labor

52-53

F.20

Regional Minimum Wage

50

F.21

Decent and Safe Work Environment

51-57

F.22

Employee Capability Training and Development

115-116

Community Aspect
F.23

Impact of Operations on Surrounding Communities

71, 97-99

F.24

Community Complaints

107

F.25

Corporate Social Responsibility (CSR)

80-90

Responsibility for Sustainable Product/Service Development
F.26

Innovation and Development of Sustainable Financial Products/Services

67-70

F.27

Products/Services That Have Been Evaluated for Safety for Customers

66

F.28

Product/Service Impact

66-71

F.29

Number of Product Recalls

66

F.30

Customer Satisfaction Survey on Sustainable Financial Products and/or Services

78

OthersG.1

Written Verification from Independent Party (if any)

148-152

G.2

Feedback Sheet

120

G.3

Responses to Feedback on the Previous Year's Sustainability Report

150

137

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2023 Sustainability Report
PT Bank CIMB Niaga Tbk

GRI Standard Content Index
PT CIMB Niaga Tbk has reported the information cited in this GRI content index for the period January 1 to December

Statement of use

31, 2023 with reference to the GRI Standards.

GRI 1 used

GRI 1: Foundation 2021
Omission

GRI Standard

Disclosure

Page

GRI 1: Foundation 2021
General Disclosures
2-1
2-2

2-3

Entities

included

in

4
the

organization’ssustainability reporting
Reporting period, frequency and contact
point

35

4, 35

2-4

Restatements of information

2-5

External assurance

35, 148-152

Activities, value chain and other business

4-5, 10-11,

2-6

35

relationships

64

2-7

Employees

122-1242-8

Workers who are not employees

122

2-9

Governance structure and composition

92-94

2-10
2-11
2-12

GRI 2: General

Organizational details

2-13

Disclosures 2021
2-14

Nomination and selection of the highest
governance body
Chair of the highest governance bodyRole of the highest governance body inoverseeing the management of impacts
Delegation of responsibility for managing
impacts
Role of the highest governance body insustainability reporting

94
93
93-95

93-95

93-94

2-15

Conflicts of interest

94

2-16

Communication of critical concerns

103

2-17

2-18

Collective

knowledgeofthehighestgovernance body
Evaluation of the performance of thehighest governance body

94, 11394

2-19

Remuneration policies

2-20

Process to determine remuneration

94

2-21

Annual total compensation ratio

50

2-22

Statement on sustainable development
strategy

2-23

Policy commitments

2-24

Embedding policy commitments

2-25

Processes to remediate negative impacts

2-26

Mechanisms for seeking advice and raisingconcerns

93-94

16-19
101-102101-102; 132
78
107

Requirement(s)omittedReasonExplanation

No. GRI
SectorStandard

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Omission
GRI Standard

Disclosure

Page

2-27

Compliance with laws and regulations

GRI 2: General

2-28

Membership associations

116, 135

Disclosures 2021

2-29

Approach to stakeholder engagement110-1122-30

Collective bargaining agreements

52-53

3-1

Process to determine material topics

36

3-2

List of material topics

36

3-3

Management of material topics

GRI 3: Material
Topic 2021

201-1
GRI 201:
Economic
Performance 2016

201-2

201-3
201-4

GRI 203: Indirect
Economic Impacts
2016

203-1
203-2
205-1

GRI 205:
Anticorruption 2016

205-2

205-3
GRI 206: Anticompetitive

206-1

Behaviour 2016
302-1
GRI 302: Energy
2016

302-2

Directeconomic

value

66

37-48

generatedanddistributed

131

Financial implications and other risks and28-34,

opportunities due to climate change

97-101

Defined benefit plan obligations and otherretirement plans
Financial assistance from government

35

Infrastructure investments and services
supported
Significant indirect economic impacts

corruption
Communication and training about anticorruption policies and procedures
Confirmed incidents of corruption andactions taken
Legal actions for anti-competitive behaviour,
anti-trust, and monopoly practices
Energy consumption within the organization
consumption

outside85
71

Operations assessed for risks related toEnergy54-55

theorganization

106-107

106-107, 132

106-107, 133

66

61
61

302-3

Energy intensity

61

302-4

Reduction of energy consumption

61

GRI 303: Water and

303-1

Interactions with water as a shared resource

62

Effluents 2018

303-5

Water consumption

62

Operational sites owned, leased, managed
304-1

by, or adjacent to, protected areas or not, but

97-99

that are high in biodiversity value
GRI 304:
Biodiversity 2016

304-2

Significant impacts of activities, products
and services on biodiversity
IUCN

304-4

Red

List

speciesandnational

conservation list species with affected byoperations

97-99

97-99

Requirement(s)omittedReasonExplanation

No. GRI
SectorStandard

139

140

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Omission
GRI Standard

GRI 305: Emissions
2016

Disclosure

305-1

Direct (Scope 1) GHG emissions

58-60

305-2

Energy indirect (Scope 2) GHG emissions

58-60

305-3

Other indirect (Scope 3) GHG emissions

58-60

305-4

GHG emissions intensity

58-60

305-5

Reduction of GHG emissions

305-7

306-1
GRI 306: Waste
2020

GRI 308: Supplier
Environmental
Assessment 2016

Employment 2016

Nitrogen oxides (NOx), sulfur oxides (SOx),
and other significant air emissions
Waste generation and significant wasterelated impacts

306-4

Waste diverted from disposal

62

308-1

New suppliers using environmental criteria

64

308-2

Negative environmental impacts in the
supply chain and actions taken
New employee hires and employee turnover64
125-127

Benefits provided to full-time employees
401-2

that are not provided to temporary or part

54-55

time employees

403-2
403-3

Parental leave

52-53

Occupational health and safety management
systemHazard identification, risk assessment, andincident investigation
Occupational health services
Worker403-4

participation,

consultation,

56-57

56-58
56-59

and

communication on occupational health and56-60

safetyGRI 403:

2018

62
62

403-1

Health and Safety

58-60

Waste generated

401-3

Occupational

15, 58-60

306-3

401-1
GRI 401:

Page

403-5
403-6

Worker training on occupational health andsafetyPromotion of worker health

56-61
56-62

Prevention and mitigation of occupational
403-7

health and safety impacts linked by business

56-63

relationships
403-8

Workers covered by an occupational healthand safety management system

56-64

403-9

Work-related injuries

56-65

403-10Work-related ill health

56-66

Requirement(s)omittedReasonExplanation

No. GRI
SectorStandard

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Omission
GRI Standard

Disclosure

404-1

Page

Average hours of training per year per 115-116, 133employee

GRI 404: Training

404-2

134

Programs for upgrading employee skills andtransition assistance programs

and Education 2016
404-3

54-55

Percentage of employees receiving regularperformanceandcareerdevelopment

52-53, 127

reviews
GRI 405: Diversity

405-1

and Equal
Opportunity 2016
GRI 410: Security
Practices 201
GRI 413: Local
Communities 2016
GRI 414: SupplierSocial Assessment
2016

GRI 416: Customer

405-2

410-1

413-1

of

governancebodiesandemployees
Ratio of basic salary and remuneration of
women to men
Human rights policy or procedure training
for security officers
Operations

with

local

engagement,

impactassessments,

123-12450

52-53

community
and

80-90

development programs
414-1
414-2

416-1

Health and Safety
2016

Diversity

Social criteria for new supplier screening
Negative social impacts in the supply chain
and actions taken
Assessment of the health and safety
impacts of product and service

64
64

66

Incidents of non-compliance concerning the416-2

health and safety impacts of products and66

services
417-1

GRI 417: Marketingand Labeling 2016

Privacy 2016

information and labeling66

Incidents of non-compliance concerning
417-2

product

andservice

information

and

66

labeling
417-3

GRI 418: Customer

Requirements for product and service

418-1

Incidents of non-compliance concerningmarketing communications
Customer complaints related to customer
privacy and loss of customer data

66

66

Requirement(s)omittedReasonExplanation

No. GRI
SectorStandard

141

142

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

GRI G4 Financial Service Sector Supplement
GRI G4
Financial Service

Disclosure

Sector Supplement
FS1

Policies with specific environmental and social components applied to business lines

FS2

Procedures for assessing and screening environmental and social risks in business lines

FS3

FS4

Processes for monitoring clients’ implementation of and compliance with environmental and social
requirements included in agreements or transactions
Process(es) for improving staff competency to implement the environmental and social policies and procedures
as applied to business lines

FS5

Interactions with clients/ investees/business partners regarding environmental and social risks and opportunities

FS6

Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector

FS7

FS8

FS9

FS10
FS11
FS12

Monetary value of products and services designed to deliver a specific social benefit for each business line
broken down by purpose
Monetary value of products and services designed to deliver a specific environmental benefit for each businessline broken down by purpose
Coverage and frequency of audits to assess implementation of environmental and social policies and risk
assessment procedures
Percentage and number of companies held in the institution’s portfolio with which the reporting organization
has interacted on environmental or social issues
Percentage of assets subject to positive and negative environmental or social screening
Voting policy(ies) applied to environmental or social issues for shares over which the reporting organization
holds the right to vote shares or advises on voting

Page
Number101-102103
103

113, 115-116
117
5, 12868

74, 77

72

103, 135
73
103

FS13

Access points in low-populated or economically disadvantaged areas by type

10-11

FS14

Initiatives to improve access to financial services for disadvantaged people

68

FS15

Policies for the fair design and sale of financial products and services

66

FS16

Initiatives to enhance financial literacy by type of beneficiary

82-84

Sustainability Accounting Standard Board (SASB) – Financial Sector
CodeDisclosure

Page Number

FN-CB-000.A(1) Number and (2) value of checking and savings accounts by segment: (a) personal and (b) small business

129

FN-CB-000.B(1) Number and (2) value of loans by segment: (a) personal and (b) small business

5

Data Security
FN-CB-230.a.1
FN-CB-230.a.2(1) Number of data breaches, (2) percentage involving personally identifiable information (PII), (3) number ofaccount holders affected
Description of approach to identifying and addressing data security risks

66
66

Financial Inclusion & Capacity Building
FN-CB-240.a.1

FN-CB-240.a.2(1) Number and (2) amount of past due and nonaccrual loans qualified to programs designed to promote small
business and community development(1) Number and (2) amount of past due and nonaccrual loans qualified to programs designed to promote small
business and community development

13

5

FN-CB-240.a.3

Number of no-cost retail checking accounts provided to previously unbanked or underbanked customers

82-84

FN-CB-240.a.4

Number of participants in financial literacy initiatives for unbanked, underbanked, or underserved customers

82-84

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

CodeDisclosure

Page Number

Incorporation of Environmental, Social, and Governance Factors in Credit Analysis
FN-CB-410.a.1

Commercial and industrial credit exposure, by industry

128

FN-CB-410.a.2

Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis

75-77

Business Ethics
Total amount of monetary losses as a result of legal proceedings associated with fraud, insider trading, antiFN-CB-510.a.1

trust, anti-competitive behavior, market manipulation, malpractice, or other related financial industry laws or

66, 106, 133

regulations
FN-CB-510.a.2

Description of whistleblower policies and procedures

108

Systemic Risk Management
FN-CB-550.a.1
FN-CB-550.a.2

Global Systemically Important Bank (G-SIB) score, by category
Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis
into capital adequacy planning, long-term corporate strategy, and other business activities

35
29-34, 75-77

Sustainable Banking Assessment (SUSBA)
Disclosure

Page Number

1) Purpose - Sustainability Strategy and Stakeholder Engagement
1.1.1.1

Is there a clear reference to sustainability in the bank's strategy and long-term vision?

6, 95

1.1.1.2

Does the bank clearly recognise that its ESG footprint extends to its business activities and portfolio?

75-77

1.1.1.3

Does the leadership statement make reference to the integration of ESG factors in the bank’s business strategy?

16-19

1.1.1.4

Is there a clear reference to sustainable development goals (SDGs) in the bank's strategy or vision?

24-29

1.1.1.5

Does the bank explicitly acknowledge the societal and economic risks associated with climate change?

97-101

1.1.1.6

Does the bank explicitly acknowledge the societal and economic risks associated with environmental degradation?

97-99

1.1.1.7

Does the bank disclose the types of stakeholders it engages with on ESG issues?

110-1121.1.1.8

Does the bank engage with civil society and/or non-governmental organisations to understand the ESG impacts of its
business activities?

110-1121.1.1.9

Does the bank disclose the frequency and mode of communication with stakeholders?

110-1121.1.1.10

Has the bank identified responsible financing/lending and/or other key E&S issues as material

97-992) Purpose - Participation in Sustainable Finance Initiatives
1.1.2.1
1.1.2.2

Does the bank participate in relevant commitment-based sustainable finance initiatives such as RSPO, PRB, EP, SBTi, or
SBEFP?
Does the bank engage with regulators and policy makers on ESG integration and/or sustainable finance topics?

100-101, 135
93-94, 135

3) Policies - Public Statements on Specific ESG Issues
1.2.1.1

1.2.1.2

Does the bank have exclusionary principles covering activities the bank will not support, taking into account ESG
considerations?
Does the bank require clients highly exposed to climate-related risks to develop a mitigation plan and ultimately align theiractivities to the objectives of the Paris Agreement?

1.2.1.3

Does the bank prohibit the financing of new coal-fired power plant projects?

1.2.1.4

Does the bank acknowledge biodiversity loss and/or deforestation risks in its clients' activities?

1.2.1.5
1.2.1.6
1.2.1.7

Does the bank require clients in sectors highly exposed to deforestation (e.g. soft commodities, infrastructure, extractives
industry) to adopt "no deforestation" commitments?
Does the bank recognise negative impacts on the marine environment as risks in client's activities?
Does the bank have a commitment not to provide financial products and services to projects or companies located in, or
having negative impacts on, UNESCO World Heritage Sites?

97-99, 103

103
77
77, 97-99
77
97-99
97-99, 103

143

144

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Disclosure
1.2.1.8

Does the bank recognize water risks (flooding, scarcity, and pollution) as risks in its clients' activities?

1.2.1.10

Does the bank recognize human rights risks, including those related to local communities, in its clients’ activities?

1.2.1.11

Does the bank require clients to commit to respecting human rights, in line with the UN Guiding Principles on Businessand Human Rights?

Page Number
97-10164, 97-99, 103
64, 97-99

1.2.1.12

Does the bank recognize labour rights violations as a risk across all sectors?

97-1041.2.1.13

Does the bank require clients to adhere to international labour standards as outlined by the ILO Fundamental Conventions?

101-104

1.2.1.14

Are the bank’s E&S requirements applicable to financial products and services beyond lending (i.e. capital markets,
advisory)?

101-104

4) Policies - Public Statement on Specific Sectors
1.2.2.1
1.2.2.2
1.2.2.3
1.2.2.4

Does the bank have sector policies or sector-specific requirements for environmentally or socially sensitive industries, e.g.
agri commodities, energy, oil & gas, mining, seafood, infrastructure?
Does the bank disclose its requirements/policies for environmentally or socially sensitive sectors?
Do the bank's E&S policies include minimum requirements or recommendations based on internationally recognized
standards for best E&S practices (e.g. IFC Performance Standards, RSPO, FSC, etc.)?
Does the bank periodically review its E&S policies or stated that last date of review was within the past 2 years?

101-104
97-10497-99, 103
101-104

5) Processes - Assessing ESG Risks in Client & Transaction Approvals
1.3.1.1

Does the bank use standardized frameworks for E&S due diligence (e.g. tools, checklists, questionnaires, external data
providers) when reviewing clients or transactions subject to its policies?

103

1.3.1.2

Does the bank assess its clients’ capacity, commitment, and track record as part of its E&S due diligence process?

103

1.3.1.3

As part of the approval process, does the bank classify its clients and transactions based on E&S risk assessment?

72-74

1.3.1.4

Is there an escalation mechanism for more complex or controversial cases?

103

1.3.1.5

Do the E&S risk assessment outcomes influence transaction and client acceptance decisions?

1036) Processes - Client Monitoring and Engagement
1.3.2.1

1.3.2.2

Does the bank seek the inclusion of clauses (e.g. covenants, representations & warranties) related to E&S issues in the loan
documentation for bilateral and syndicated credit facilities?
Does the bank require clients that are not fully compliant with its E&S policies to develop and implement time-boundaction plans?

103

103

1.3.2.3

Does the bank monitor its client’s compliance with the agreed E&S action plan?

103

1.3.2.4

Does the bank perform periodic review or state how frequent it reviews its clients' profiles on E&S?

103

1.3.2.5

1.3.2.6

Does the bank disclose the process to address non-compliance of existing clients with the bank's policies or with preagreed E&S action plans?
Does the bank periodically review its internal E&S procedures or stated that the last date of review was within the past 2
years?

103

101-104

7) People - Responsibilities for ESG
1.4.1.1
1.4.1.2

1.4.1.3
1.4.1.4

Is senior management responsible for the implementation of the bank’s ESG strategy?
Do senior management's responsibilities include management of climate change risks and opportunities relevant to the
bank's activities?
Does the bank describe the roles and responsibilities of the various departments, committees or teams involved indeveloping and implementing its E&S policies?
Has the bank put in place an internal control system with three lines of defence to manage E&S issues?

93-95
93-95

93-95
104

2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Disclosure
1.4.1.5

1.4.1.6

1.4.1.7
1.4.1.8

Do the terms of reference of the Nominating committee include sustainability-related criteria for the appointment of new
Board members?
Do the terms of reference of the Remuneration committee include sustainability-related criteria for the assessment of
performance and remuneration levels for senior management?
Do the terms of reference of the Audit committee require sustainability-related matters to be included in internal control
and audit processes?
Does the bank implement periodic audits to assess implementation of E&S policies and procedures?

Page Number
94

93-95

93-95
104

8) People - Staff E&S Training and Performance Evaluation
1.4.2.1

Does the bank have a dedicated ESG team to implement E&S policies and procedures?

94-95

1.4.2.2

Does the bank train its staff on E&S policies and implementation processes?

115-116

1.4.2.3

Does the bank provide specific training for its senior management, covering sustainability issues?

115-116

1.4.2.4

Are sustainability-related criteria part of the staff appraisal process and/or integrated into KPIs for its staff?

519) Products - ESG Integration in Products and Services
1.5.1.1

1.5.1.2

1.5.1.3

1.5.1.4

Does the bank proactively identify clients in environmentally or socially sensitive sectors to support them in reducing
negative or enhancing positive impacts?
Does the bank offer specific financial products and services (e.g. green bonds, sustainability-linked loans, impact financing)that support the mitigation of E&S issues, e.g. climate change, water scarcity and pollution, deforestation?
Does the bank allocate specific pools of capital or set targets to increase the share of its financing that supports activities
with a positive environmental or social impact?
Does the bank hold client outreach events to raise awareness and share on good E&S practices (e.g. through joint
workshops)?

97-99

67-69

77

117

10) Products - ESG Integration in Products and Services
1.6.1.1

1.6.1.2
1.6.1.3

Does the bank periodically review its portfolio exposure to E&S risks (e.g. deforestation, water scarcity, or human rights
violations)?
Does the bank periodically review its portfolio exposure to climate-related physical and/or transition risks, using scenario
analysis, and disclose the results and methodology used?
Does the bank have a strategy to manage and mitigate climate-related risks across its portfolio (e.g. energy sector)?

97-99, 103

95, 100-101
97-9911) Portfolio - Disclosure of ESG Risk Exposure and Targets
1.6.2.1
1.6.2.4

1.6.2.5

Does the bank disclose its credit exposure by industry sector?
Does the bank disclose statistics on the implementation of its E&S policies (e.g. number of transactions assessed, escalated,
approved, declined, approved with conditions)?
Does the bank disclose the percentage of its soft commodities clients that have time-bound plans to achieve fullcertification of their operations against credible, multi-stakeholder sustainability standards?

128
103

103

1.6.2.6

Does the bank disclose the percentage of clients or total credit exposure covered by its E&S policies on sensitive sectors?

1.6.2.7

Does the bank have targets in place to reduce the negative E&S impacts associated with its business activities?

24-29, 37-48

1.6.2.8

Does the bank set or commit to set science-based targets to align its portfolio with the objectives of the Paris Agreement?

100-101, 103

1.6.2.9

Does the bank conduct external assurance of its ESG-related disclosures?

1.6.2.10

Does the bank disclose the positive and negative impacts associated with its business activities [based on widely-accepted
impact reporting frameworks?]

75-77

35
81-90

145

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2023 Sustainability Report
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Asean Corporate Governance Scorecard (ACGS)
Sustainability and Resilience
Indicator

Disclosure

Page

Sustainability-related disclosure should be consistent, comparable and reliable, and include retrospective and forwardC.1

looking material information that a reasonable investor would consider important in making an investment or voting
decision

Material Sustainability-related information should be specified
C.1.1
C.1.2
C.1.3

Does the company identify/report ESG topics that are material to the

37-48

organization’s strategy?
Does the company identify climate change as an issue?

37-48

Does the company adopt an internationally recognized reporting framework or standard for sustainability (i.e. GRI,

36

Integrated Reporting, SASB, IFRS Sustainability Disclosure Standards)?

If a company publicly sets a sustainability-related goal or target, the disclosure framework should provide that reliable metrics are regularly
disclosed in an easily accessible form
C.1.4

Does the company disclose quantitative sustainability target?

C.1.5

Does the company disclose sustainability-related performance progress in relation to its previously set targets?

C.1.6

C.2

C.2.1

C.2.2

58-61,77, 81,
105
58-61,77, 81,
105

Does the company confirm that its Sustainability Report/Reporting is reviewed and /or approved by the Board or Board93, 95

Committee?
Corporate governance frameworks should allow for dialogue between a company, its shareholders and stakeholders
to exchange views on sustainability matters
Does the company engage internal stakeholders to exchange views and gather feedback on sustainability matters that37-48, 110-

are material to the business of the company?
Does the company engage external stakeholders to exchange views and gather feedback on sustainability matters thatare material to the business of the company?

112
110-112, 120

C.3 The corporate governance framework should ensure that boards adequately consider material sustainability risks andopportunities when fulfilling their key functions in reviewing, monitoring and guiding governance practices, disclosure, strategy,
risk management and internal control systems, including with respect to climate-related physical and transition risks
Boards should assess whether the company’s capital structure is compatible with its strategic goals and its associated risk appetite
to ensure it is resilient to different scenarios
C.3.1

Does the company disclose that the board reviews on an annual basis that the company’s capital and debt structure iscompatible with its strategic goals and its associated risk appetite?

94

C.4 The corporate governance framework should recognise the rights of stakeholders established by law or through mutual agreements andencourage active co- operation between corporations and stakeholders in creating wealth, jobs, and the sustainability of financially soundenterprises.
Does the company disclose a policy and practices that address :C.4.1

The existence and scope of the company's efforts to address customers' welfare?

71

C.4.2

Supplier/contractor selection procedures?

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PT Bank CIMB Niaga Tbk

Indicator
C.4.3

Disclosure
The company's efforts to ensure that its value chain is environmentally friendly or is consistent with promoting
sustainable development?

Page
64

C.4.4

The company's efforts to interact with the communities in which they operate?

80-90

C.4.5

The company's anti-corruption programmes and procedures?

107

C.4.7

Does the company have a separate report/section that discusses its efforts on environment/economy and social
issues?

Sustainability
ReportC.6 Mechanisms for employee participation should be permitted to develop
C.6.1

Does the company explicitly disclose the policies and practices on health, safety and welfare for its employees?

C.6.2

Does the company explicitly disclose the policies and practices on training and development programmes
for its employees?

51-55
46, 115-116,
132, 133-134

C.7 Stakeholders including individual employee and their representative bodies, should be able to freely communicate their concerns about illegal
or unethical practices to the board and their rights should not be compromised for doing this.

C.7.1

Does the company have a whistle blowing policy which includes procedures for complaints by employees
and other stakeholders concerning alleged illegal and unethical behaviour and provide contact details

107-108

via the company’s website or annual report
C.7.2

Does the company have a policy or procedures to protect an employee/person who reveals alleged
illegal/unethical behaviour from retaliation?

107-108

Level 2 Bonus(B) C

Sustainability and Ressilence(B) C .1.1

Does the company disclose how it manages climate-related risks and opportunities?

(B) C .1.2

Does the company disclose that its Sustainability Report/Sustainability Reporting is externally assured?

(B) C .1.3
(B) C .1.4
(B) C .1.5

(B) C .1.6
(B) C .1.7

Does the company disclose the engagement channel with stakeholder groups and how the company responds tostakeholders’ ESG concerns?
Does the company have a unit/division/committee who is specifically responsible to manage the sustainability matters?
Does the company disclose board of directors/commissioners' oversight of sustainability-related risks andopportunities?
Does the company disclose the linkage between executive directors and senior management remuneration andsustainability performance for the previous year?
Is the company’s Whistle Blowing System managed by independent parties/institutions?

29-34
35
110-112
92
93-95

51-53
107

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Independent Party Verification[POJK51-G.1] [GRI 2-5]

2023 Sustainability Report
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A Minimalist, Efficient, andEnvironmental Friendly
Report Design Approach

We try to present a report that not only considers effective communication toreaders, but also considers various things, such as the choice of typeface anddesign style. Environmentally friendly typeface can optimize pages usage whenconveying information, but also provide aesthetically look and ease of reading.
In addition, through a simple design and concise information will reduce numberof pages. Therefore, reducing the carbon footprint.

SimpleNot using complicatedterminology

Congested
Full of information

Short
Not wordy

Straightforward
Firm, unambiguous

Clear
Easy to understand2023 Sustainability Report
PT Bank CIMB Niaga Tbk

Minimize Environmental
Impact on This ReportIssuance

We have made great efforts to reduce the environmental impact causedby the various publication processes of this Report. However , you can also
help us reduce our environmental impact. Did you know that every second
a forest of the size of football field is cut down? Thus, we encouraged yourparticipation to prevent and reduce it. Play your part by downloading thedigital version of this Report.

Physical form of this Report is printed using recycled paper
obtained through the supply chain sustainable and has beencertified Forest Stewardship Council.

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2023 Sustainability Report

PT Bank CIMB Niaga Tbk
Corporate Secretary
Graha CIMB Niaga
Jl. Jend. Sudirman Kav. 58
Jakarta 12190, Indonesia
Tel.
: (62-21) 250 5252, 250 5353
Fax.
: (62-21) 250 5205
Email
: corporate.secretary@cimbniaga.co.id
Facebook : CIMB Indonesia
Twitter: @CIMBNiaga
Instagram : cimb_niaga
YouTube : CIMB Niaga
LinkedIn: CIMB Niaga

www.cimbniaga.co.id