SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL

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SOURIAU INDIA
SUPPLIER QUALITY ASSURANCE MANUALISSUED BY: SUPPLY CHAIN MANAGEMENT
ORG.ISSUE DATE: 01-09-2009

GIRIDHARAN.V.M

SANJAY MENON

HEAD OF QUALITY MANAGEMENTHEAD OF SUPPLY CHAIN MANAGEMENT

Note: All the information contained in this manual is confidential and property of M/s SOURIAU India
Pvt Ltd. Copying/Duplication of this manual or part of it, without the written permission of theManagement Representative is prohibited. It is the responsibility of the person holding this manual toensure confidentiality. The holder of the manual shall return this manual, when he / she cease to be a
supplier of SOURIAU India Pvt Ltd., to the Supply Chain Management Representative.

References :SOURIAU France Doc No : PS 10 and PO 99
SAE AS 9100 D

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REVISION HISTORY
Rev
No

Page
No

01

1
All
9
11
16
19
19
3
4

02

5
6
7
7
7
8

9

03

12
17
21
22
25
26
7

04

21
25
26

05

Details of Change

Date

Name of authorized signatory
Font size changed
Sampling plan reference given
Calibration Traceability and source
FAIR Table added
Supplier notification on NC
RoHS compliance added
Supplier Risk Management Heading included
Title Corrective action rating removed from index. It’s
brought under responsive index.
AS 9100 B Changed to C
Accepting order commits to abide by the requirement inthis manual
Dedicated person required for Quality
Provide copy of system certifications
Intimate 12 months in advance before stopping business
Intimation to Souriau , If supplier out source to Sub
supplier
Usage of Sampling plan but justified using statisticalprinciple
Setting up KPIs and its monitoring is defined
Identify, monitor, control critical process parameter
Supplier Risk Management – Details added
Shelf life requirements(bubble 4 – 6)
Cost Index Calculation modified
Supplier System Audit Score scale modified
Details and Controls needed for “RESTRICTED” drawing
added.
Requirements on Risk mitigation plan on Sub supplier’s
process added
Response Index calculation on Supplier Performance
Rating redefined and updated
Requirement on verification of corrective action taken for
NCRs after the supplier audit , is added
AS 9100 C Changed to D ; Updation of new requirements

30.07.2010
30.07.2010
30.07.2010
30.07.2010
30.07.2010
30.07.2010
30.07.2010
01.07.2011

Approved by

Giridharan .V.M
Sanjay Menon

01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011

Giridharan .V.M
Sanjay Menon

01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011
01.07.2011
31.01.2014
28.07.2014
28.07.2014
28.07.2014
01.04.2017

Sanjay Menon
Giridharan V M
Sanjay /Giridharan
Sanjay /Giridharan
Sanjay/Giridharan
Sanjay/Giridharan

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL

1. Purpose
2. Scope
3. Customer Responsibilities
4. Supplier Quality Expectations
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16
4.17
4.18
4.19
4.20
4.21

Quality System Requirements
Control of Documents
Control of Records
Management Responsibility
Resource Management
Product Realization
Product Identification and Traceability
Control of Customer property
Control of Monitoring and Measuring Equipments
Continual Improvement
Internal Audit
Control of Non Conforming Product
FOD Prevention Program
Corrective and Preventive action
First Article Inspection
Configuration Management
Key Characteristics
Right to accessPrevention of Counterfeit Parts
Product Safety
Ethical Behavior

5. Purchasing Expectations
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8

Supplier Evaluation and Re evaluation
Purchasing Information
Supplier Delegation
Actions on Suppliers
Supplier Risk Management
Confidentiality
Supplier meeting
Supplier Development

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SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
6. Storage , Labeling and Packaging Requirement
6.1
6.2
6.3
6.4
6.5

Introduction
StorageLabeling Specifications
Packaging Requirements
Dispatch Requirements

7. Supplier Performance & Evaluation
7.1
7.2
7.3
7.4
7.5
7.6
7.7

Introduction
Supplier Score Rating Criteria
Quality Index
Delivery Index
Cost Index
Service / Responsiveness Score
Supplier Audits / Scoring methodology

Annexure 1 – FAIR Forms
Annexure 2 – 8 D Form
Annexure 3 – Concession Form
Annexure 4 – Route Card

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SOURIAU INDIA PVT LTD
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1. PURPOSE
The purpose of presenting this manual is to assist suppliers in promoting continuous
improvement in quality, productivity and set forth the requirements of AS9100 Rev C (including
ISO 9001:2008) SOURIAU India and Souriau India’s Customer specific requirements. Our
suppliers are vital to our success. The quality and delivery that the supplier provides favourablyor unfavourably will reflect in the finish product that we supplies to our customer. The cost ofpoor quality carries a hefty price tag for both the customer and supplier.
This document establishes general, mandatory and special quality assurance requirementswith which supplier and their sub tier must comply when providing material and services
covered in the purchase order. It is intended to state that the supplier will be fully responsible forthe quality and delivery of their products/services and their sub tier suppliers.
It is one of the competitive strategies of SOURIAU India to assess the commitment ofeach supplier and to build a long-term relationship with those who both meet and maintainadherence to this requirements. Suppliers that proactively engage in these processes will have theopportunity to receive ongoing business from SOURIAU India.
This standard will be effective upon issuance, and all suppliers are responsible for
ensuring that their Quality Management System conforms to the guidelines provided. Exceptions
to these guidelines may only be made with the authorization of SOURIAU India’s Quality
Manager or Supply chain Manager.
The basis for SOURIAU India’s Supplier Quality Manual is the Quality System
Requirement AS9100 Rev C (including ISO 9001:2008). Suppliers may obtain a copy of theabove standards and ensure compliance, even though they need not be certified for the same, atpresent.
This Supplier Manual is considered uncontrolled if ‘CONTROLLED COPY’ is notaffixed in Red on the Front Page.

.

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2. SCOPE
This manual establishes minimum quality requirement for suppliers and its sub tiers. By
accepting Souriau order the supplier commits to abide by the requirement mentioned in thismanual. Sourcing from SOURIAU approved sub tier does not absolve the supplier of the
responsibility of conformity to all customer, statutory, and regulatory requirements. No statementin this manual makes out that SOURIAU India will accept anything less than Zero defectproduct.

3. CUSTOMER RESPONSIBILITIESSOURIAU India is working to develop a strong alliance with its supplier base. We are
aggressively upgrading our performance in key areas:
Setting clear requirements.
Providing timely and accurate feedback on supply base performance.
Acting as a resource to improve supplier performance.
Actively seeking supplier involvement with emphasis on continual
improvement.
SOURIAU India welcomes on-going feedback from our suppliers regarding our
performance as a customer and suggestions on how we can become a better partner.
These requirements apply for all suppliers who are supplying products / services related to
Aerospace or Defense/Military Applications.

4. SUPPLIER QUALITY EXPECTATIONS
4.1 QUALITY SYSTEM REQUIREMENTS.
SOURIAU India requires that the supplier:oManage facilities, processes, quality systems and personnel, to consistently andcost effectively produces products and services that meet the requirements of
SOURIAU India, its customers and regulatory bodies.

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
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Establish, document, implement and maintain a product realization process toassure that product and service requirements are met.
Dedicated person to resolve issues related to Quality.
Provide objective evidence that FAI and acceptable process capabilities for all
key characteristics have been met.
Focus on continuous process improvement by emphasizing defect prevention,
eliminating waste and part to part variation.
Responsible to maintain an error free inspection system to assure delivery zero
defect products.
Supplier must provide a copy of their QMS/EMS certifications.
Registration to any system certification by third party does not exempt the
supplier from the audits of SOURIAU India or its customer or any Regulatory
authorities.

Suppliers have the responsibility to provide goods and services that meet all quality
specifications. If this is not met, the supplier will be held financially responsible if their failure
results in losses to SOURIAU India or any of SOURIAU India’s customers. SOURIAU India
can only assist the supplier in meeting their responsibility. Please contact us if assistance isneeded.
Supplier must alert minimum 12 months in advance before stopping supply of
products/business.
4.2 CONTROL OF DOCUMENTS( MAINTAINED DOCUMENTED INFORMATION)oDocumentation and Data can be stored in any format, such as paper copy orelectronic.
oEnsure that all SOURIAU India supplied documents are maintained at its latest
revision and controlled copies are distributed / readily available for reference
within the respective departments of the supplier’s organization.
oDrawings of items specifically designed for export regulated products will be
Identified separately with a seal “RESTRICTED “in red colour on the front sideof the drawing while issuing from Souriau.

oRestricted drawings should be kept in safe custody and should not be transferred
to any 3rd party including your sub-contractor without the written consent from
Souriau

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Changes to the supplier QMS Documentation shall be reviewed and approved by
the same functions that originally approved the document. Any changes to thesefunctions should be clearly specified on the document.
Refer section 4.2.3 in the standard.

4.3 CONTROL OF RECORDS(RETAINED DOCUMENTED INFORMATION)oRetain the records related to the product or service for the life of the aircraft or
after the product has been withdrawn from service, whichever is the longer
period. This will be communicated in the Purchase orders from time to time. No
records shall be destroyed without the written permission from SOURIAU India.
The retention period shall be 10 years for all Manufacturing records, if not
specified in the PO.
o
The supplier shall agree to transmit to SOURIAU India, those records kept insupport of SOURIAU India’s work, in event that the supplier discontinues
business operations.
oThe supplier shall make available those records of SOURIAU India’s work, forevaluation by SOURIAU India or its customers or Regulatory authorities.
oSupplier shall take written permission from SIPL, in case any activity is further
outsourced to any sub supplier. Necessary controls to be established4.4 MANAGEMENT RESPONSIBILITYo
The supplier shall have an organization chart with clear cut responsibilities andauthorities defined for all functions.
oSupplier shall carry out contract review to include all requirements are captured
and flown down into suppliers working procedures. Objective evidence isrequired to confirm adherence to this requirement.
oThe supplier shall undertake work covered by the scope of SOURIAU India
Approval. Work outside the scope can only be undertaken with the written
authority of SOURIAU India.
o
SOURIAU India expects a co operative management attitude and flexibility inapproach from its suppliers.

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4.5 RESOURCE MANAGEMENToCompetency and training requirements related to Human resource shall be
implemented to the personnel performing work affecting product quality.
o
In addition to local and international regulations for environment, Health andsafety, the supplier shall ensure adherence to the environmental guidelines for
Banned materials, volatile Organic compounds and the restrictions regarding
Ozone Depleting Substances.
o
The supplier shall ensure maintenance for the Equipments used for productionand ensure suitable work environment for the product realization

4.6 PRODUCT REALISATIONo
The supplier shall have a Production plan based on SOURIAU India
requirements.
oSupplier shall confirm any unclear product requirements with SOURIAU India
via email or formal letteroSupplier shall flow down all SOURIAU India requirements to the sub supplier bymeans of a supplier Quality Manual or through any other means and inform
SOURIAU India, if any sub supplier is not following the requirementsoSupplier shall assume full responsibility for sub supplier activities. Deviations
from this will require SOURIAU India’s written approval.
oWherever special processes are subcontracted by the supplier, SOURIAU India
will be the approving authority for the sameo
SOURIAU India or its customers or Airworthiness authorities shall have access tothe supplier or sub supplier’s facilities, as required.
o
No deviation to any procedure or Drawings shall be actioned unless it is being
requested on any one of the following Documents:
Formal listing
Minor deviation report
Production permit
Concessions
Quality Directive report
Engineering change notes
Amended PO
Delivery schedule amendments

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
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o
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At Final Inspection stage, if Sampling is used as product acceptance, it shall bejustified based on appropriate statistical principles or approved by SOURIAU
India. Sampling plan reference is WI/10/01.
If any specification is prescribed in the drawing or PO, the same shall be followed
or the supplier’s specification needs to be approved by SOURIAU India.
Seek approval from SOURIAU India for use of EDM, where it is not specified on
the purchase order, Drawing or specification.
The authority for granting approval to carry out special processes rests with
SOURIAU India. To achieve approval, suppliers must demonstrate adequate
facilities and a system of personnel qualification involving appropriate training
and operational experience.
Where NDT is performed, then operations shall be conducted by approved NDToperators according to any industry standards (BS EN 473 or BS EN 4179) or as
specified by SOURIAU India.
Supplier shall ensure that all appropriate personnel are familiar with SOURIAU
India Drawings and Process specifications for all work undertaken and that
controlled copies of Drawings / specifications are available at the place of
operation.

4.7 PRODUCT IDENTIFICATION AND TRACEABILITY
o

o

o
o
o
o

Ensure each Product Release Certificate (COC / Final Inspection Reports / Test
Reports) shall bear a unique serial number and give comprehensive details of theitems supplied, including any limitations or qualifications, applicable concessions,agreed deviations, shortages or outstanding work.
Ensure all C of C is verified individually and signed by an authorized signatory
and shall include as a minimum, the information required by SOURIAU India as
per the contract.
Ensure that where components are so small that individual identification is notpossible, or practical, they are bagged or labeled.
Level of traceability required is as per SOURIAU India requirements. There
should be a traceability system evidenced up to the raw material batch level.
Each and every production batch should be identified with a batch or lot number
and traceable through process up to raw materials.
To have a Traceability system as described, a Route Card (Annexure – 4) should
accompany with every batch supplied to SOURIAU India. It should cover the

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUALooo

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entire operations performed and its traceability. Data filled in the route cardshould be authentic and authorized.
Wherever special processes are performed, an additional special processcertifications or COC ( Certificate of Conformance ) is required, which shallcontain as minimumSpecial Process specification number
Revision level
Purchase order number
Part Number
Lot size
Sample size
Applicable process specifications / controls / test results
NADCAP Accreditation Number with Expiry date (If Applicable)
Raw metallic materials (including forgings and castings) supplied shall include a
copy of material test certificate from a lab acceptable to SOURIAU India.
Chemical composition test has to be conducted once in six months.
The Supplier shall ensure that Raw material batches are not mixed.

4.8 CUSTOMER PROPERTYooThe supplier shall ensure that materials supplied by SOURIAU India shall be used
only in fulfillment of the contract / order, for which they were supplied, unlessotherwise formally authorized by SOURIAU India.
Ensure all Jigs/Tools/Moulds/ Gauges/Test equipment purchased for or issued tosuppliers are maintained within agreed calibration periods. The
Jigs/Tools/Moulds/ Gauges/Equipments provide by SOURIAU India shall beinspected by the supplier prior to use for completeness, free from damage andevidence of inspection. In accordance with Contract / Order requirements the
supplier shall have procedures to register assure safe storage and periodicallyrecertify all Jigs / Tools / Gauges/ Equipments which are the property of
SOURIAU India and those manufactured by the supplier in support of work
carried out.

4.9 CONTROL OF MONITORING AND MEASURING EQUIPMENTSo
The supplier shall have informed SOURIAU India of any calibration failures,
which may affect products supplied to us.

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
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o

o

o

4.10
o
o

o
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o
o
o
4.11
o

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The Supplier shall maintain all the measuring equipments affecting productquality, with the status of calibration and the concerned reports there of
Ensure that on receipt of any SOURIAU India supplied measuring and test
Equipment, that such items are in calibration and that they clearly definecalibration recall method.
The supplier shall maintain a calibration history card mentioning the device
Unique identification code, Make, Location of use, Range, Least countCalibration frequency, Calibration date and due date.
The supplier shall perform calibration from approved lab only. Calibration shouldbe traceable to national standard.

CONTINUAL IMPROVEMENT
The supplier shall have a system to monitor and control any special characteristics
specified on the drawings
Supplier may adopt statistical techniques like process capability studies, SPC,MSA etc as applicable to the product and specified by SOURIAU India in thepurchase order / contract and submit the applicable records.
Supplier may adopt PFMEA as applicable to the processes specified by
SOURIAU India.
Supplier shall have to set Process Measures or KPI( Key Performance Indicators )on all business processes including quality and delivery . Suppliers can discusswith Souriau India in setting up all improvement Metrics. Supplier shall review
all KPI in every quarter and necessary actions will be taken if there is no progress.
Status on improvements can be communicated . The improvements shall be crossverified by Souriau India during the system audits.
Waste reduction projects.
Variation reduction projects.
Plant reorganization projects like 5s.
INTERNAL AUDITS
The supplier shall have a Procedure / Guideline for conducting internal system
Audits, which shall establish.
Responsibility
Frequency
ScopeSOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL

o
o
4.12
o
o
o
o

o

o

o

o

o
4.13
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Distribution / Review
Corrective actions
Auditor should not audit his own work.
Results of audit shall be used to continuously improve the system.
CONTROL OF NON CONFORMING PRODUCTSupplier will maintain a documented system to ensure that non conforming
products are prevented from its inadvertent use.
Controls will be provided for identification, documentation, segregation,
disposition of all products not conforming to purchase order.
Supplier shall follow the Deviation report format given by SOURIAU India for
NC Concession. Supplier’s own format shall not be accepted.
Ensure that all applications for concession or production permit action are
submitted to SOURIAU India’s Purchasing department who will notify the
supplier if the application has been accepted or rejected.
Ensure a clear statement is made on the application form indicating why the nonconformance has occurred and the action taken to prevent the same. SOURIAU
India will request a corrective action in the GRIR Format or 8D format, whichneeds to be submitted by the supplier within seven working days failing which therating may be affected.
Ensure that the Release document clearly indicates the agreed concession or
production permit application number relevant to the applicable part number /Batch Number / Lot Number.
Ensure that the supplier procedure state that SOURIAU India is immediately
notified if the supplier subsequently finds that non conforming items have been
already delivered to SOURIAU India. The NC Notification format may be used
for this.
If deemed applicable, the supplier must visit SOURIAU India facility (atCoimbatore or Cochin) to implement an on-site root cause investigation on nonconforming parts.
Nonconforming material will be returned at the discretion of SOURIAU India.
FOREIGN OBJECT DEBRIS (FOD) PREVENTION PROGRAM
The supplier shall have a FOD Program For the purpose of prevention, detection
and removal of Foreign Objects. The Program shall meet the following
requirements as applicable:

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FOD prevention shall be implemented in all areas.
Material handling awareness to be provided to all employees and work
instructions drawn.
Supplier shall document FOD incidents and take corrective actions.
If critical FOD areas are required, Physical entry Controls shall beestablished with entry requirements visually posted outside each area.
Internal auditing of FOD Prevention in all critical FOD areas must be
conducted and documented.
4.14
o

o

o
o

o

CORRECTIVE ACTION
The supplier shall define a procedure / guideline for closed loop corrective andpreventive action with a proper problem solving method. The supplier shall use
the 8D or CAR form provided along with this manual to report any CAR to
SOURIAU India.
The CAPA responses given by the supplier shall include the following:
Identifiable contact person
Definition of the Problem
Immediate Containment action
Identify and verify root cause
Implement root cause corrective action
Monitor the effectiveness of corrective action
Follow up and Preventive action
Analysis on similar part that may be rejected due to same cause.
All costs incurred by SOURIAU India that are associated with the failure of a
supplier to meet SOURIAU India’s Quality requirements may be charged back tothe supplier
Listed below are the typical events or Examples that can be associated with theCost of Poor Quality from a supplier.

Receiving Process
SortingReworkLine Disruption
Premium Freight
Cost of Increased Inspection
Premium product cost paid to support production
Late Delivery

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Excess Inventory
Misidentified Parts
Shipping documentation errors
In-Process Failures
Downtime
Overtime
Line Speed and additional man power Reduction.
Line changes due to material non availability
Equipment Breakage
Associated Material losses
Outside processing required
Premium product cost paid to support production
Rework-labour, tooling and fixturing
Customer Issues
Rework at customer premises, travel, manpower
Replacement of material at customer
Premium Freight
Reimbursement of all charges from customer
Costs of internal containment actions
Added Inspection, certification of product etc
Warranty Costs
4.15
o
o
o
o
o
o

FIRST ARTICLE INSPECTIONFirst article inspection has to be carried out on all parts during the first production
run, which will be submitted to SOURIAU India Quality for approval.
Only after the written confirmation or signed FAI report from SOURIAU India,
the supplier shall start bulk production of the product.
FAI will be conducted as per AS 9102, if not specified by SOURIAU India in thePO.
Training on conducting the FAI will be provided by SOURIAU India to all its
suppliers. Suppliers may in turn train their inspectors on FAI.
FAI report shall be submitted in a package of 3 forms which is attached with theSQAM.
FAI Report shall accompany copies of all production which includes thefollowing, as applicable:
Ballooned Drawing

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Raw Material test certificate
Route card / Shop card / Traveler
Inspection records
Validation records for special processes
Test reports
Sub Supplier records
Control Plan
Others as required by SOURIAU India.
Once approved, FAI remains to continue till the product is active.
Any changes made to the process needs to be controlled and Re submission of
FAI to be done in the following cases. See table below.
Change in Manufacturing source
Change in Processes
Change in Manufacturing location
Change in Raw material
Change in Inspection Methodology
For the above changes, the supplier shall take approval from SOURIAU India,
before proceeding for FAI. Records of the changes with the implementation
details shall be maintained by the supplier.

o
o

o

Full
First time productionaPart redesignaMaterial changeaManufacturinglocation/Source changea

Two yearproduction

a

lapse

in

Adverse natural / manmade eventa

ManufacturingchangeaProcesschangeDOC NO
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Process

SequenceaPartial (Delta)

NoneSOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
MachinechangeprogramUseofmachinerytechnology)

different(same

Mould/Die change

DOC NO
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a

In process inspection
method changeaPackaging change.

aPartchange(same
part)

a

4.16
o
o
o

4.17
o

o
o
o
o
o

numberphysical

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CONFIGURATION MANAGEMENT
Supplier shall maintain configuration management process as per ISO 10007.
This shall be applicable for AS 9100 Certified suppliers only.
Other suppliers have to meet this by meeting the requirements of Identification
and Traceability as discussed in clause 4.7.
KEY CHARACTERISTICS
Key characteristics are product or process characteristics which can affect safety
or compliance with regulation, fit, function, performance or subsequent
processing of product.
Key characteristics are typically identified in Drawings.
Key characteristics will be clearly identified in all supplier documents.
Statistical process capability study has to be conducted or 100% inspection to be
carried out for key characteristics.
Supplier must identify, monitor and control all critical parameters related toprocess.
Supplier has to ensure that relevant key characteristics are explained, understoodand controlled by its sub tiers.

SOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUAL
4.18
o

4.19
o

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4.20

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RIGHT TO ACCESSSOURIAU India, its customers or regulatory bodies reserves the right to accessthe supplier facility and its sub supplier to verify the products and services.
PREVENTION OF COUNTERFIET PARTS
A Counterfeit part is an unauthorized copy, imitation, substitute, or modifiedpart(eg:, material part component), which is knowingly misrepresented as a
specified genuine part of an original or authorized manufacturer.
Specifications of the components according to the Drawings/Specifications will
be communicated to the supplier through the Purchase OrderThe necessary documents to ensure the originality of the connector components
such as Material test certificate/ Test reports required along with the supply will
be communicated to the supplier through the PO
Supplier shall verify the documents and the requirements during incoming
inspection as per Quality plan.
The validity certificate from the Original manufacturer will be obtained in case of
authorized distributor/dealers.
Validation of the test reports of the raw materials supplied by the sub tier supplier
will be done as per the frequency defined internally.
The prevention of counterfeit parts/ raw material/ components will be
communicated to the sub tierSupplier shall take necessary corrective actions if any counterfeit parts aredetected.
PRODUCT SAFETY

o

o
o

o

Product Safety is the state in which a product is able to perform to its designed orintended purpose without causing unacceptable risk of harm to persons or damage
to property .
Critical items identified by SOURIAU will be communicated to supplier through
PO/Drawing/BoM/ Control Plan/Inspection plans etc.
Handling of critical items in all process will be managed by usage of applicable
protective equipment such as gloves, finger cots etc which will be identified in the
supplier’s respective Work Instructions.
Awareness on product safety and the management of critical items will be
provided to all users by the respective process owners at Supplier end.

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Preservation conditions for the critical items during incoming , WIP and FG stage
will be communicated through the Control Plan/Work instructions maintained by
the Supplier.
Any occurred events affecting safety will be analysed and reported to the safety
officer which will be recorded in the Accident/Incident Reports. Corrective
actions will be initiated as per the procedure for corrective actions.
Q Alerts/Safety Alert will be prepared and displayed for the occurred events andpersonnel are trained.
The physical and functional characteristics of the identified critical items will be
managed by inspection/functional testing as per Inspection/Control Plan.
ETHICAL BEHAVIOURooo

The Supplier should maintain High standard of ethics in the business.
Employees should be made aware on the requirements of ethical behavior.
Written ethical guide lines can be provided to all employees.

5 PURCHASING EXPECTATIONS
5.1 SUPPLIER EVALUATION AND RE EVALUATION
SUPPLIER EVALUATIONoA Preliminary Vendor Assessment audit (Evaluation) will be carried out before
placing the first pilot lot order by a cross functional team consisting of members
from Projects, Quality Assurance, Vendor Development and Supply Chain
Management. If any vendor is assessed earlier, the same vendor will not be
assessed again.

oAfter the assessment , vendors will be short listed as Registered Vendors basedon the criteria like capacity to supply, technical competency, Quality
Management System, experience in supplying similar products ,Financial
strength etc.

o

The pre assessment can be waived for Traders, Dealers of branded products,
Manufacturer of proprietary products, reputed raw material suppliers or any othercustomer specified suppliers.

oSuitable vendors will be selected based on Quote and their performance in Pre
assessment audit.

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20 of 28oConfidentiality agreement and Child labour Prevention agreement will be
executed by the selected vendors if not done earlier.

oOrder will be given to the selected vendor for supplying the production samples
to perform FAIoPurchase Order for pilot lot or first lot production will be issued after thecustomer approval of FAIR.

oAfter the successful execution of pilot lot or first lot order, the vendor will be
added to Approved Supplier’s List (ASL).

SUPPLIER RE EVALUATIONoSupplier is re evaluated for the following situations :If the Supplier Performance Index (SPI) is rated Poor consecutively for 4
quarters.
Based on a customer audit and resulted in a Poor performance rating
If there is a change in Management
If the supplier location is changed
When there is a major customer complaint

5.2 PURCHASING INFORMATION
The purchasing information to supplier will include, as applicable:o
The requirements for approval of product / service / processes / equipments /Qualification of personnel / QMS Requirements etc as appropriate to the product /service purchased.
o
The name or other positive identification, specifications, drawing numbers withrevision status, process requirements, technical data etc as appropriateoInspection instructions as to whether it will be carried out at supplier premises orat SI and any specific instructions with the usage of particular measuring
equipments and the method of product release, if carried out at suppliers end.
oRequirements for design (Where design of jigs / fixtures / tooling are carried out).
Test, examination and acceptance instructions by SI as appropriate to the product.
oRequirements for test specimens for inspection / investigation / auditing purposes,
as appropriate.

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Requirement for objective evidence of the quality of the product (like Certificate
of conformity, Test certificates, MSDS etc), as appropriate
Delegation of verification to supplier, if any will be indicated, which will be as
per the register of delegations maintained at QA.
Retention period of records related to the product / process supplied, as per thecustomer requirements
Penalty clause as applicable for the quality or delivery issues.
Confidentiality Agreement with Suppliers, as applicable
Configuration Management requirements
First article inspection Requirements
Instructions to use the same special process supplier used by SI, in case thesupplier out sources the special process, as applicable
Monitoring and control of key characteristics, special requirements and Criticalitems and submission of related records, as applicable.
Delivery requirements, (Including packaging, labeling)
Supplier shall notify to SOURIAU on non conforming material through E mail /Fax / Letter and SIPL will arrange for the approval of the same, as applicable.
Finished products should not contain any RoHS directive restricted substance.
Prevention of Counterfeit Parts
Product Safety
Ethical behavior

The same is communicated to the supplier through this Supplier Quality Manual and its referenceis mentioned in the Purchase OrderThe purchase order is printed with the following informations
Description
Part number , Revision
Quantity
Price
Mode of Delivery
Need date
Packing details
Invoice Address

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Delivery Address
Terms and Conditions
Supplier Quality Manual Reference
5.3 SUPPLIER DELEGATIONoSupplier is asked to adhere to the instructions and carry out the delegatedactivities mentioned in the Supplier delegation Register.

o

Necessary records should be maintained against each delegated activities.

5.4 ACTION ON SUPPLIERSoWhen the Quarterly Supplier Performance Index is Poor, the Supplier will be
asked to provide the corrective action.

o

If the Supplier Performance is poor consecutively for 4 quarters the supplierperformance will be reviewed objectively by SOURIAU and the decision on thecontinuance of the supplier will be taken based on the review.

oSupplier is asked to take necessary corrective actions for all non conformances
highlighted by SOURIAU on quality or delivery issues. Necessary reports either
in the form of 8D or CAPA should be submitted in 2 weeks time. Failing which
Supplier Performance Rating will be affected (On RESPONSE Index).

5.5 SUPPLIER RISK MANAGEMENToDuring Evaluation, Suppliers also will be Evaluated for the severity of Risks that
may affect the Quality and Delivery of the ProductoBased on the HIGH Severity ranking of Risks, the suppliers will be advised toinitiate actions to Reduce or Eliminate the RiskoSupplier is also advised to evaluate the Risks on Sub supplier’s process and toinitiate mitigation plans on HIGH Risk rankings to Eliminate or Reduce theRisks.

oThe actions taken will be monitored during the Supplier audit.

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5.6 CONFIDENTIALITYo

SOURIAU India provides information in the form of BOM, formats, solid
models, electronic data, drawings, software only on need to know basis.

o

Any transfer of property to third party shall be notified.

o

All proprietary information must be returned to SOURIAU India on notification.

oUtmost care has to be taken to protect, safeguard and report in loss and damageof customer property.

oConfidential property includes but not limited to BOM, formats, solid models,
electronic data, drawings, software.

oConfidentiality agreement created between the supplier and SOURIAU India will
be applicable.

5.7 SUPPLIER MEETINGSo

Meeting will be held once in three months either at Supplier’s premise or at
SOURIAU IndiaoRejection details, audit results, CA, effectiveness on CA will be discussed.

6 STORAGE , LABELLING AND PACKAGING REQUIREMENTS
6.1 INTRODUCTION
Supplier has to follow the storage, labeling and packaging requirements definedby SOURIAU India. It must be notified if any Souriau supplied item arrives in acondition that prohibits supplier from meeting expected quality requirements.
Product shall be packaged in such a way that its weight or size will not impact
negatively on the mode of transport.
6.2 STORAGEooPreserve the Material / Parts in a Clean Area, Protected from Dust, Water,
Moisture and Sun Light inside the stores in the respective places as per location
chart

o

FIFO Method should be followed to issue or dispatch the products or raw
materialsoShelf life items list to be maintained and controlled.

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24 of 28oSupplier is responsible for reviewing shelf life of raw material and make surethat out dated raw material is not used in production.

oIn the case of supplies having a shelf-life limit, the expiry date must be clearly
indicated on each unit of conditioning of the supply .No delivery of supply must
include a shelf-life lower than 1 year without prior agreement of SOURIAU. For
Polymers date of vulcanization must be indicated on the packing label.

6.3 LABELING SPECIFICATIONo

All packs should be clearly labeled.

o

Lot with wrong identification will be considered nonconforming.

oPackaging label shall include
Part number/Drawing number
Part description
Quantity
Invoice/DC number
Lot or batch number

6.4 PACKAGING REQUIREMENTSo

Suppliers are responsible to design all packages unless otherwise designed by
SOURIAU India.

oSupplier must submit a packing proposal before the first supply of a new part.

oPackaging shall be capable to adequately protect the product during normaltransportation and handling methods.

oProducts should be delivered free from contamination and damage.

o

If SOURIAU India designs the packing standard the supplier must follow thespecification.

oThere shall be only one part/lot number in a packaging unit.

6.5 DISPATCH REQUIREMENTS
o

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PAGE NOoPDI Report or Final Inspection ReportoRaw material test reportoPlating thickness report , if applicableoReference to SOURIAU India PO has to be correctly mentioned.

o

Dispatching details has to be intimated in advance by mail.

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7 SUPPLIER PERFORMANCE AND EVALUATION
7.1 INTRODUCTIONoooSuppliers will be monitored for the performance by establishing controls
Supplier Performance rating (SI/09/08) will be carried out for Quality ,Delivery,
Cost and Response time
Supplier performance rating system checks to what extent a supplier does what heagreed to do w r t quality, delivery, Cost reduction proposal and Response time.

7.2 SUPPLIER SCORE RATING CRITERIAoSOURIAU India has developed a standardized rating system to evaluate thesuppliers. Following criteria will be considered to determine the rating of a
supplier.
oQualityoDeliveryo
Costo
Response time
Once the QI, DI, RI, CI are measured, the Supplier Performance Index (SPI) index
calculated for every quarter.
SPI = QI + DI + RI + CI

The SPI is evaluated as

Index

Assessment relationship

SPI from 90 and above

Excellent

SPI from 80 to 89

Very GoodSOURIAU INDIA PVT LTD
SUPPLIER QUALITY ASSURANCEMANUALSPI from 70 to 79

Good

SPI from 60 to 69

Reasonable

SPI less than 60

Poor

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7.3 QUALITY INDEXo

A Quality Index (QI) is first calculated, which lays down the relative number ofdefective parts supplied in relation to the total number of parts supplied.

o

The QI is calculated on a quarterly basis, per supplier for all goods received. It
reflects the results of inspection.
Quality Index (QI) =

1

- R1

X 40

Where,
R1 = Average of the rejection ratios= (the number of parts rejected) / (the total number of parts inspected)
7.4 DELIVERY INDEXoA Delivery Index (DI) is calculated by giving a maximum of 100 points forschedule delivered on time and for delayed deliveries, points will be reduced
proportional to the delay as given below.
Schedule received on Time or earlier = 100
Schedule received with delay of ‘ n ‘ days = ( 1 – n /15 ) X 100
Delivery points for delay more than 15 days will be zero.

Delivery Index ( D I ) =Average points scored / 100

X 40

7.5 SERVICE/RESPONSIVENESS SCORE
Response Index (RI): Response Index will be the sum of points scored on 5 individual service
area , ie ,

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Order Acceptance, Response to urgencies, late line alert, Dispatch intimation & Response to
Quality Complaint. Each service area will have 2 points .
OA

RTU

LLA

DI

RTC

2

2

2

2

2

OA:Order Acceptance, RTU: Response to urgency,DI:Dispatch intimation , RTC: Response to Quality
Complaint. LLA: Late line alert

7.6 COST INDEX
Cost Index is based on the cost competitiveness and cost reduction proposal provided by
the supplier.
CI is the sum of Fixed Cost, Cost Reduction and Cost increase. Points will be deducted for cost
increase.
Criteria

FIX

CR

CI

Points73-2

7.7 SUPPLIER AUDITS / SCORING METHODOLOGYoSupplier audit is conducted as per the yearly plan which is prepared at the
beginning of every Calendar year.

oSupplier audit consists of both System audit and Process audit. Audit schedule iscommunicated to the supplier well in advanceo

Product audit is conducted once in 6 months.

oSystem audit is conducted once in a year.

oTotal audit score will be a maximum of 100% for System audit. The following
are the performance categorized on different scores obtained in the system audit
EXCELLENT - Score > 85
GOOD

- Score > 65 < 85

AVERAGE- Score > 50 < 65

POOR

- Score < 50

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Supplier will be asked to take necessary corrective actions for any non conformances noticed in
the audit.
Verification of the Corrective actions taken will be done by SOURIAU during the follow up
audit as per the plan.
Improvement in the audit scores should be shown in the succeeding or consecutive system auditoProcess audits will not have any scoring.

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