Lenovo NVIDIA and Fingermark Build an AI
Solution for Quick Service Restaurants
An innovative partnership that brings together cutting-edge AI technology to deliver a seamless customer experience and improve operational
efficiency

Summary
Fingermark offers a comprehensive solution that delivers real value to their clients in the Quick
Service Restaurant industry. By leveraging cutting-edge AI and computer vision technology, they
provide accurate and timely data that enables businesses to quickly address key issues and deliver exceptional customer experiences while driving growth.
With extensive industry experience spanning 17 years, Fingermark possesses an in-depth understanding of the QSR landscape and works closely with industry leaders to stay ahead of emerging
trends. Their commitment to innovation ensures the technology is always up-to-date and alignedwith the evolving needs of the market.
By providing real-time, accurate data, their solutions empower decision-makers at all levels of thebusiness to make informed decisions that benefit all stakeholders. As a result, Fingermark has
established itself as a global leader in computer vision technology for those in the QSR industry.

Challenge
Drive-thru operations can be challenging, especially during peak hours when the number of customers increases. The challenge can include long wait times, inaccurate order taking, and staff
under pressure to make quick decisions that have a direct effect on customer satisfaction andoverall profits.
Walk-ins add pressure to serve the customers efficiently as the staff needs to serve both walk-ins
and drive-thru customers. The amount of orders during peak hours can become overwhelming,
especially if staff is limited. Meal availability is also harder to track with higher volumes of work.
Hiring staff can also impact performance as the training is done during work hours, adding to thestress of keeping customers satisfied.

Solution
Fingermark’s Eyecue drive-thru technology uses artificial intelligence (AI) and computer vision
to address these challenges. It uses cameras to capture the complete customer journey including
human-to-vehicle interactions. The technology also enables real-time data to be delivered to staff
within the restaurant to receive targeted alerts that prompt them to make the right decisions atthe right time.
Some key features of Eyecue:• Computer vision to track the full customer
journey• Unique designs for complex drive-thrus• Real time data to empower your team
• Human-to-vehicle detection• Identify vehicle pull outs
• Order, cashier and pull forward tracking• Vehicle re-acquirement• Live dashboards configurable for eachworkstation• Record and store data for training andprocess improvement

Results
Installing Fingermark’s Eyecue technology delivers multiple benefits, resulting in a more efficientbusiness with increased visibility in real-time and post events. With highly accurate data capture,
Eyecue helps improve customer satisfaction, provides greater visibility, and enhances employee
efficiencies, leading to increased revenue and greater profitability.
By enabling staff members to receive real-time alerts, Eyecue empowers them to make quick
decisions during busy periods and deliver a better customer experience with greater accuracy
and speed. Additionally, Eyecue’s strategically placed cameras capture events that can be used
for staff training and process improvement opportunities. This allows managers to review past
events, identify issues and find solutions for a more efficient restaurant.
Overall, Eyecue is an invaluable tool that facilitates both real-time and post event capture, delivering significant benefits to businesses.

Validated Architecture
Eyecue can be deployed in a Lenovo ThinkStation P3 Tower with NVIDIA RTX 4000 or RTX
A4000 depending on the customer requirements with an Intel Core i9 CPU. Eyecue can also bedeployed using Lenovo ThinkSystem SE350 and ThinkEdge SE450 and NVIDIA RTX 4000 or RTX
A4000 depending on customer requirements.
This allows for a standard deployment with 6 to 20 cameras to capture customer and vehicle
data for Eyecue to analyze and provide real time information to staff. The solution offers visual
prompts to empower employees to make the right decisions at the right time, integrated into a
company’s existing systems.

Design Components
Servers

CPUAccelerator

Storage

SoftwareThinkStation P3 Tower

Intel Core i9

RTX4000 or
RTXA4000

256GB SSD M.2
1TB HD 7200RPM 3.5

Fingermark Eyecue

ThinkEdge SE350

Intel Core i9

RTX4000 or
RTXA4000

256GB SSD M.2
1TB HD 7200RPM 3.5

Fingermark Eyecue

ThinkEdge SE450

Intel Core i9

RTX4000 or
RTXA4000256GB SSD M.2
1TB HD 7200RPM 3.5

Fingermark EyecueResources•

Explore Lenovo’s AI Innovators Program•

Explore the Lenovo HPC and AI Innovation and Briefing Center•

Lenovo Validated Design for AI Infrastructure on ThinkSystem Servers•

Fingermark Website•

Fingermark - Enhancing Operational Efficiency at a Major Burger Chain•

Lenovo-NVIDIA Alliance

Why Lenovo
Focused on a bold vision to deliver smarter technology for all, Lenovo is developing world-changing
technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing,
engineering and building the world’s most complete portfolio of smart devices and infrastructure, we arealso leading an Intelligent Transformation to create better experiences and opportunities for millions ofcustomers around the world.

Why NVIDIA
NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI andthe metaverse is profoundly impacting society and transforming the world’s largest industries—from
gaming to robotics, self-driving cars to life-saving healthcare, climate change to virtual worlds where wecan all connect and create.

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