Visa Concierge - Phone Numbers and Email Addresses
Country

ProgramPhone Number

AUSTRALIA
AUSTRALIA
AUSTRALIA
AUSTRALIA
AUSTRIA
Bangladesh
Bangladesh
Bangladesh
Bangladesh
Belgium
Brunei
Brunei
Brunei
Brunei

1800 639 607
1800 233 688
1800 555 647
1800 555 652
0800 293 083
8809610991062
8809610991063
8809610991064
8809610998514
0800 78464(8001111) 1866 775 3708
80146038014604(8001111) 1866 765 9643

India
India
India
India
Indonesia
Indonesia
Indonesia
Indonesia
Italy
Japan
Japan
JapanJapan
Macau
Macau
Macau
Macau
Malaysia
Malaysia
Malaysia
Malaysia
Netherlands
New Zealand
New ZealandNigeria

Platinum
Infinite
Signature
IDD
IDD
Platinum
Infinite
Signature
IDD
IDD
Infinite
Platinum
Signature
IDD
Platinum
InfinteIDD
IDD
Signature
Infinite
Platinum
IDD
IDD
IDD
IDD
IDD
Signature
Infinite
Platinum
IDD
IDD
Signature
Infinite
Platinum
IDD
Signature
Infinite
Platinum
IDD
IDD
Infinite
Platinum
IDD
Issuer Line
Signature
Infinite
Platinum
IDD
Infinite
Platinum
Signature
IDD
IDD
Platinum
IDD
IDD

Philippines

Infinite

Philippines

Platinum

Philippines

Signature

Philippines

IDD

1800 1441 0078 (PLDT, Smart and Sun)
1800 8908 6595 (Globe and Touch Mobile)

Portugal
Singapore
Singapore
Singapore
Singapore
South Korea
South Korea
South Korea
South Korea
Spain

IDD
Infinite
Platinum
Signature
IDD
Infinite
Platinum
Signature
IDD
IDD

800 844 035
1800 8232 049
800 4481 249
800 4481 450
800 4481 292
080 4880 880
080 7630 883
080 4840 880
080 4850 880
900 948 965

Cambodia
Canada
China
China
China
China
Denmark
FranceGermany
GreeceHong Kong
Hong Kong
Hong Kong
Hong Kong

Hungary

1800 209 684
1866 639 1910
400 8811 246
400 8811 247
400 8811 401
400 8811 457
8088 3413
0800 908 852
0800 1822 80900800 4412 1091
800 967 024
300 285 89
800 900 781
800 901 869
06800 14351
0008 00050 1198
0008 00442 0011
0008 00442 0012
0008 00050 4254
0018 0344 1226
0018 0344 1239
0018 0344 1568
0018 0344 1235
800 781 767
0120325561
0120206771
0120101527
0120756250
0800 455
0800 711
0800 707
0800 706
1800 805 574
1800 805 571
1800 803 006
1800 805 572
0800 0232 963
0800 103 407
0800 103 298
07080 601 852
1800 8908 6593 (Globe and Touch Mobile)
1800 1441 0080 (PLDT, Smart and Sun)
1800 8908 6598 (Globe and Touch Mobile)
1800 1441 0081 (PLDT, Smart and Sun)
1800 8908 6594 (Globe and Touch Mobile)
1800 1441 0082 (PLDT, Smart and Sun)

Email addresses
AustraliaPlatinum@concierge-asia.visa.com
AustraliaSignature@concierge-asia.visa.com
AustraliaInfinite@concierge-asia.visa.com

BangladeshPlatinum@concierge-asia.visa.com
BangladeshSignature@concierge-asia.visa.com
BangladeshInfinite@concierge-asia.visa.com

BruneiPlatinum@concierge-asia.visa.com
BruneiSignature@concierge-asia.visa.com
BruneiInfinite@concierge-asia.visa.com
CambodiaPlatinum@concierge-asia.visa.com
CambodiaInfinite@concierge-asia.visa.com

ChinaSignature@concierge-asia.visa.com
ChinaInfinite@concierge-asia.visa.com
ChinaPlatinum@concierge-asia.visa.com

HKSignature@concierge-asia.visa.com
HKInfinite@concierge-asia.visa.com
HKPlatinum@concierge-asia.visa.com

IndiaSignature@concierge-asia.visa.com
IndiaInfinite@concierge-asia.visa.com
IndiaPlatinum@concierge-asia.visa.com
IDSignature@concierge-asia.visa.com
IDInfinite@concierge-asia.visa.com
IDPlatinum@concierge-asia.visa.com

JapanPlatinum@concierge-asia.visa.com
JapanInfinite@concierge-asia.visa.com

MacauSignature@concierge-asia.visa.com
MacauInfinite@concierge-asia.visa.com
MacauPlatinum@concierge-asia.visa.com
MalaysiaPlatinum@concierge-asia.visa.com
MalaysiaSignature@concierge-asia.visa.com
MalaysiaInfinite@concierge-asia.visa.com

NewZealandPlatinum@concierge-asia.visa.com
PHInfinite@concierge-asia.visa.com
PHPlatinum@concierge-asia.visa.com
PHSignature@concierge-asia.visa.com

SGPlatinum@concierge-asia.visa.com
SGSignature@concierge-asia.visa.com
SGInfinite@concierge-asia.visa.com
KoreaInfinite@concierge-asia.visa.com
KoreaPlatinum@concierge-asia.visa.com
KoreaSignature@concierge-asia.visa.com

Sri Lanka
Sri Lanka
Sri Lanka
Sri Lanka
SwedenSwitzerland
TaiwanTaiwanTaiwanTaiwanThailandThailandThailandThailandUK
US
VietnamVietnamVietnamInfinite
Signature
Platinum
IDD
IDD
IDD
Infinite
Platinum
Signature
IDD
Infinite
Platinum
Signature
IDD
IDD
IDD
Telco 1 - Mobifone
Telco 2 - Vinaphone
Telco 3 - Viettel

2027106
202710520271072029164020 790 941
0800 835 2700080 1103 966
0080 1444 124
0800 666 1120080 1444 193
0018 00441 1252
0018 00441 12480018 00441 1259
0018 00441 3327
0800 169 5187
1866 670 0977
121020032
12011169
12280780

Myanmar

All programs

1658245

Mongolia

Platinum

N/A

NOTE: For travelling customers, please refer to the IDD of country of destination

SriLankaInfinite@concierge-asia.visa.com
SriLankaSignature@concierge-asia.visa.com
SriLankaPlatinum@concierge-asia.visa.com

TaiwanInfinite@concierge-asia.visa.com
TaiwanPlatinum@concierge-asia.visa.com
TaiwanSignature@concierge-asia.visa.com
ThailandInfinite@concierge-asia.visa.com
ThailandPlatinum@concierge-asia.visa.com
ThailandSignature@concierge-asia.visa.com

VietnamPlatinum@concierge-asia.visa.com
VietnamSignature@concierge-asia.visa.com
VietnamInfinite@concierge-asia.visa.com
MyanmarPlatinum@concierge-asia.visa.com
MyanmarSignature@concierge-asia.visa.com
MyanmarInfinite@concierge-asia.visa.com
MongoliaPlatinum@concierge-asia.visa.com