Professional Services
Portfolio
2024.

Contents
Explore ESI Service Offerings................................................................................................................... 3
Success Plan Workshop ....................................................................................................................... 4
Custom Training .................................................................................................................................... 5
Embedded Support Expert .................................................................................................................... 6
Consultant ............................................................................................................................................. 7
Health Check ......................................................................................................................................... 8
Custom Consulting ................................................................................................................................ 9
Workflow Automation .......................................................................................................................... 10
Success Roadmap .............................................................................................................................. 11
Service Engagement and Packages ....................................................................................................... 12

Return to TopExplore ESI Service Offerings#Winningtogether
Customer business results are at the center of our ESI Service Offering to ensure we unlock thepower of software investment. Whether they are deploying a new software solution, aiming forincreased productivity and efficiency, or transforming how their business works, our ESI Service
Offering empowers our customers to achieve the expected business results.

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Success Plan Workshop
Harness collective intelligence to develop a success plan that includes defining
success criteria, metrics, and milestones.
Overview

Outcomes

A workshop serves as a working meeting
aimed at fostering mutual understanding
regarding the success criteria, major
milestones, and resources crucial to thesuccess of the customer's project.

Deliver an actionable strategy that
includes a comprehensive roadmap,
fostering a shared vision and alignment toachieve the customer's success plan.

Description
The workshop is facilitated by one or several ESI specialists in several steps, enhancing
understanding of processes and requirements, and fostering collaboration between teams togather necessary information to initiate a project.
A typical discovery workshop split into multiple sessions, depending on the project's scope.
AlignmentSession❑❑❑

Setting expectation & outcomes
Stakeholders – solution owners or champions
Success Metrics definition

WorkingSessions❑❑❑

Review Process and Gather Input from Stakeholders and Champions
Brainstorming session on deployment plan
Collect Feedback and Success Metrics

Phase OutSession❑❑❑

Review Deployment Achievements
Review Success Metrics
Deployment plan (Activities, Timing, Risk Assessment)

As a recommendation, the working session should include representatives from technicalengineering specialties, an IT representative, and an R&D expert.

Output••••••Return to Top

Adoption Success Plan (Activities, Timing, Risk Assessment)
Aligned vision and purpose across the entire teamSetting clear, realistic goals
Defining the target audience, user personas, flows, and scenarios
Sketching the User Journey mapAligned vision across the project roadmap and change management

Custom Training
Technology adoption is the key success factor for maximizing your utilization ofESI Software.

Overview

Outcomes

Assess specific needs and guide in
defining a customized training program
tailored to your requirements based on
use cases.

Engage your team members with tailoredcontent that aligns with your specificneeds and objectives to ensure a fast
return on investment.

Description
To deliver the best experience to your team, ESI's teams of simulation experts (crash, acoustic,vibratory, aerodynamic, thermal, etc.) will help to accelerate your adoption paths withDiscovery Call❑❑❑

Use case & Expected outcomes.
Standard & Engineering process understanding.
Requirements for attendees & success criteria definition

TrainingCustomization❑❑

Training content definition
Practice: Use Case adaptation

TrainingSession❑

Training sessions will be delivered On Site Customer or in ESI Training
Center or any other mutually agreed format❑

30min call will be organized 2 weeks after training to get your feedbackand address the latest recommendation.

Phase-OutThe scope of the proposed training will be detailed in a technical specification document which
will be attached to the quotation.

Output••Accelerate the ESI Software adoption path by addressing the specific needs of the customer.
Assist in achieving your success plan by helping you derive more value from ESI Software.

Note:
We offer a comprehensive standard training program featuring over 80 courses and 13 learning
paths designed to meet the needs of both beginner and expert users. For more details, please
visit here.

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Embedded Support Expert
Receive fast, personalized processing of all support requests, customized for yourorganization.
Overview

Outcomes

In addition to the Business Support offer,an Embedded Support Expert will enable
your organization to benefit from an onsite expert to optimize support request
management and monitoring.

Fast and personalized support, tailored toyour processes, to maximize the value of
your ESI Software investment.

Description
When selected this module, following will be provided:
••
•
•
•
•
•
•

Help to solve problems across multiple environments and operating platforms.
Perform root cause analysis of reported issues to enact corrections.
Reproduce complex technical issues in generic/ simplified models.
Ensure the follow-up of all tickets on specific tools (EGS and customers support tool).
Apply quality control (auditing) on methods and processes, suggest improvements.
Coordinate regular review meetings to identify and manage all requests.
Coordinate with development/ QA team and product management.
Prepare and coordinate a meeting for a “What’s new?” presentation.

An Embedded Support Expert will be provided throughout the annual period of the contract.
Dedicated access to your internal infrastructure (e.g., on-site access or a dedicatedlaptop/network) should be granted.
Requirement: Subscription to business support is mandatory.

Output•••••Preferred and Single Point of Contact (PSPC): Improve efficiency by reducing intermediaries.
Provide a detailed report with a summary of the analysis of all support requests andrecommendations.
Ensure quality control and offer suggestions for improvement.
Empower your team and processes.
Real time access to detailed and up-to-date reports + follow-up meetings.

Note:This module will be offered as Custom Consulting, with the specified scope detailed in a technicalspecification document and an estimated price provided.

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ConsultantEnhance your operational performance with dedicated technical assistance.
Overview

Outcomes

Gain access to our expert team to guidethe customer through specific projects,
adopting best practices and deliveringexpertise throughout their adoption
journey.

Enable the customer to maximize value
from ESI Software investment byimproving their operational performance.

Description
A close working relationship enables rapid learning of ESI solutions and adoption of best practices,enhancing processes and productivity. Our solution consultant provides expert advice and supportto solve technical problems, optimize systems, and implement solutions for daily project activities.
Details about what will be covered by this module:
Kickoff

Assessment

Success plan❑❑

Engineering process to lead simulations.
Standard & Engineering process❑

Assisting customers with project work on their specific models.

❑

Providing instructions and knowledge transfer for building models.

❑❑

Offering on-the-job training while creating customer-specific models.
Advising on the evaluation and interpretation of results.

❑Quality control is applied to methods and processes to empower thecustomer's team.

❑❑Best-practice content and tools are provided to guide the customer.
Support is provided for the certification process of new software
releases.…

❑❑

Weekly operational review, if required
Monthly projects/status review

Output•••Return to Top

Project management is provided to lead execution linked to success criteria and metrics.
Access is granted to our passionate and senior experts for the customer.
The customer's technical team is empowered to achieve expected project results in the mostefficient way.

Health Check
Maximize the output of your ESI solution by leveraging model performance to meetboth local and global standards.
Overview

Outcomes

Improved calibration in simulation models
enhances accuracy, makes predictions
and analyses more reliable to accelerate
decision process based on mitigated risk.

Maximize the accuracy of output of ESI
software solution by leveraging model
performance to meet local and globalstandard.

Description
ESI simulation experts’ teams (crash, acoustic, vibratory, aerodynamic, thermal, etc.) will help
you assess and advise on your practices, considering a holistic approach.
Details about what will be covered by this module.
Discovery Call❑❑❑

Expected simulation’s outputs & outcomes.
Engineering process for simulations
Metrics Definition.

Input Reception❑❑

Model Input & Results reception by ESI
Check compliancy on ESI CapabilitiesAssessment❑❑❑

Model Assessment vs. Standard Requirement
Error investigation.
Performance analysis

Phase Out❑❑

Improvement plan
Phase Call

Improving calibration in simulation models enhances accuracy, making predictions and analyses
more reliable. This ensures that decisions based on simulation results are effective, thereby
improving outcomes.

Output•••Return to Top

Improves accuracy and saves time in your innovation.
Ensure that solutions are consistent with your challenges. ….
Augment your technical expertise with access to ESI’s experts.

Custom Consulting
Address your most critical challenges by gaining access to innovation andexcellence through our passionate expert teams, ensuring project delivery andknowledge transfer.
Overview

Outcomes

Our experts, using advanced test methods
and standards, can help deliver projects
that provide first-time value and technology
transfer to address your critical challenges.

Leverage our technical expertise toenhance performance and accelerate
development by partnering with ESI.

Description
The rapid advancement of technologies and evolving standards necessitate that organizations
innovate and perform at high efficiency to ensure effective engineering at minimal cost.
In general, a consulting services is based on the following scope:
Specification

Modeling

Analyses &Validation
Documentation
Phase Out❑❑❑

Scope of work definition
Expected outcomes & success criteria definition.
Delivery plan & Metrics confirmation❑❑❑

Apply ESI standards on customer Use Case aligning with unique customer
processes.
Introduce innovative approach in customer processes.
Design of Experience Management❑❑❑

Provide advises on extracted results.
Control process for main physical quantities
Application of verification standards❑

Method & analysis templates❑❑

Know-How transfer
Phase-out Call

The scope of the proposed consulting project will be detailed in a technical specification document
which will be attached to the quotation.
Output•••Return to Top

Delivering quick results to provide your organization with the flexibility to focus on corebusiness challenges.
Facilitates rapid adaptation to new challenges, reducing learning curves.
Leverage over 50 years of expertise to strengthen processes, improve simulation workflows,develop new applications, and customize solutions for enhanced flexibility.

Workflow Automation
Enable quicker, data-driven decision-making by leveraging automation to
streamline and accelerate complex modeling tasks, thereby enhancing
productivity.
Overview

Outcomes

Optimize your design process with anautomated workflow that strikes the rightbalance between requirements andperformance tailored to your business.

Boost productivity, reliability, availability,and performance to reduce lead times andcosts. Accelerate decision-making
processes and identify growth
opportunities.

DescriptionIn general, a Workflow/Automation consulting is based on the following scope:❑❑

Engineering process to lead simulations.
Standard & Engineering process❑
❑❑
❑
❑
❑

Workflow specification (GUI & CLI, .. )Validity area definition
Validation kit definition (Use case, criteria)
Parsing of input/ output files
Automation of data input or complex modifications
Integration of your specific tools into the calculation environment andworkflow.

Validation❑❑

Stability check
Receipt criteria check based on Validation kitDocumentation❑❑

Installation guideUser guide

Phase Out❑❑

Know-How transfer
Phase-out Call

Discovery Call
Specification
approval
Workflowdevelopment

Output•••Enable faster and more efficient handling of large data volumes.
Eliminate time-consuming tasks.
Reduce risks associated with manual processes and enhance the reliability of engineering
processes.

Note:
This module will be offered as Custom Consulting, with the specified scope detailed in a technicalspecification document and an estimated price provided.

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Success Roadmap
A Customer Success Manager (CSM) acts as strategic partner, fostering a strong
partnership focused on creating value and delivering a unique experience.
Overview

Outcomes

A Customer Success Team delivers apersonalized experience and services,maximizing the value derived from ESI
Software

A mutually aligned path to success with adedicated action plan that considers short-,
mid-, and long-term business goals.

Description
A Customer Success Manager (CSM) distinguishes himself from these teams by acting as a
strategic partner rather than solely addressing short-term issues. Your Customer Success
Manager will serve as your dedicated project manager, fostering a robust partnership centeredon creating value, achieving your targets, driving adoption, and delivering a unique experience.
The dedicated CSM ensures you have access toin-depth industry knowledge, best practice, andproactive solutions by taking time to:• Understand your unique businessrequirements.
• Get to know your organizational structure.
• Learn about your objectives.
• Align over milestones and resources.
• Create tailored communication.

INCLUDED• Yearly kick-off (KOM)• Quarterly Business Review (QBR)• Executive Business Review (EQR)• Regular Service Review (RSR)• Success Plan Definition andmanagement• Usage and success tracking (ROI/Success matrix)• Steering Committee• User Group Meeting

Through this process, the CSM ensures that each implementation is customized to meet yourspecific needs, avoiding a one-size-fits-all approach. The CSM is dedicated to proactively
addressing challenges by offering guidance, expert insights, and practical solutions to overcome
any obstacles.
Output••••Customized and agile solutions to meet your needs more effectively.
Prevent potential issues from escalating a problem.
Ensure continuous improvement of your processes.
Make the most of the products or services.

Note:
This module will be offered as Custom Consulting, with the specified scope detailed in a technicalspecification document and an estimated price provided.

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Service Engagement and Packages
Our service engagement model offers personalized services with a dedicated project management team toensure transparent communication, measurable results, and proactive issue management. In a complex
market, we provide clarity throughout your digital journey, tailoring services to your priorities and timelines.

Our package offerings include:•••

Onboarding Services: Helping you start effectively with ESI tools.
Adoption Services: Improving efficiency, productivity, or other technology-related objectives.
Acceleration Services: Supporting broadening functional scope, new use cases, or large-scale
adoption.
Transformation Services: Comprehensive consulting for adopting, implementing, and optimizing
our solutions to modernize operations and fully exploit digital technologies.

•These packages — Onboarding, Adoption, Acceleration, and Transformation — cater to various needs,
from first-time use to strategic transformation, ensuring our customers realize the full value of their software
investments.
Services Portfolio# Package

Onboarding
Package

Adoption
Package

Accelerator
Package*Transformation
Package*

Success Plan Workshop

×××

×Standard Training

××

×

×

Premium

Premium

Business

Custom Training
Support Subscription
Embedded Support Expert
Consultant

×
×

×

×

Optional

Optional

Optional

Workflow Automation

××

Custom Consulting

××

Health CheckCustomer Success Manager×

×Apart from the above recommended packages, additional modules outside of these packages can also beselected, if needed. Packages can be customized to meet customer needs.
*Note:Accelerator and Transformation packages are customized, so they need to be defined following a
discovery meeting. Validity and delivery schedules will be agreed upon through a prepared TechnicalSpecifications document.

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