FLUKE PRIVACY NOTICE
Last updated: 1st August 2018
Who are we?
Fluke Corporation of 6920 Seaway Blvd, Everett WA 98204, United States and its corporate subsidiaries andaffiliated companies (collectively, “we”, “our” or “us”) provide our hardware, software, website and services(our “Services”) under our Fluke, Fluke Biomedical, Fluke Process Instruments, Fluke Networks, Fluke
Calibration, Amprobe, Irisys, Pomona, Pacific Laser Systems, Datapaq, Comark, eMaint, Landauer, andRaySafe brands to customers.
Our affiliates and subsidiaries in the EEA and the contact details of any data protection representatives that
we have appointed in the EEA are listed here.
We use your information as further explained in this Privacy Notice. We’ll be the “controller” of theinformation you provide to us.

What does this Privacy Notice cover?
We at Fluke take your personal data seriously. This notice:•sets out the types of personal data that we collect about you;•explains how and why we collect and use your personal data;•explains how long we keep your personal data for;•explains when, why and with who we will share your personal data;•

sets out the legal basis we have for using your personal data;•explains the effect of refusing to provide the personal data requested;•

explains where we store your personal data and whether we transfer your data outside of the European
Economic Area;•

explains the different rights and choices you have when it comes to your personal data; and•explains how you can contact us.

Please note that this Privacy Notice covers all of our Services, except those Services for which we provide aseparate privacy notice.
This Privacy Notice applies only to the personal data held by Fluke that is governed by the General Data
Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on theprotection of natural persons with regard to the processing of personal data and on the free movement ofsuch data, and the respective implementing acts of European Economic Area Member States (GDPR).
Please contact us using the contact details below if you have any questions about whether your personal
data is governed by the GDPR.
Please note that our website links to other websites, which may have their own privacy notices and terms.
Our Services may also offer social sharing features and other integrated tools (such as the Facebook “Like”
button), which let you share actions you take on our Services with other media, and vice versa. The use ofsuch features enables the sharing of information with your friends or the general public, depending on thesettings you establish with the entity that provides the social sharing feature. For more information about
the purpose and scope of data collection and processing in connection with social sharing features, please
visit the privacy policies of the entities that provide these features. We accept no responsibility for theprivacy practices of these entities.

Page 1

What personal data do we collect about you?
We will collect certain personal data that you choose to provide directly to us when using our Services,which may include your name, email address, password, postal address, phone number, company name,and contact details, job function, job title, industry sector, names and contact information of individuals you
work with, work related records and reports, purchase, device and tool information related to your account(e.g., serial number and date purchased), payment information, service activation codes, photographs,
videos, diagrams, notes, and any other information you choose to provide.
When you access our Services, we automatically collect certain personal data about you, which may include:
•

•

•
•
•

log information – about your use of our Services, Internet Protocol (“IP”) address, the type ofbrowser you use, access times, pages viewed, number of clicks, and the page you visited before
navigating to our website or Services, including by using cookies;
device information – about the computer or mobile device you use to access our Services, orinformation about certain Fluke tools or devices you use, including the hardware model, MAC
address, operating system and version, unique device identifiers and mobile network information;
network information – about your network, such as information about devices, nodes,
configurations, connection speeds and network and application performance;
location information – about the location of your mobile device or Fluke device or tool each time
you access or use one of our mobile applications, devices or tools;
usage information – about your use of our Services, such as how often our Services are used, theduration and quality of use, the types of use (e.g. data creation, storage, access, deletion),calibration data, project configuration data and operator data.

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics
services. Consistent with your permission, these entities may use cookies, web beacons and othertechnologies to collect information about your use of the Services and other websites, including your IP
address, web browser, pages viewed, time spent on pages, links clicked and conversion information. For
more information about Internet-based ads, or to opt out of having your web browsing information used for
behavioural advertising purposes, please visit Google's Ads Settings and the Digital Advertising Alliance’s
opt-out mechanism.

Where do we collect personal data about you from?
We may collect personal data about you from the following sources:•

Directly from you. This is information you provide to us when you, for example, create an online/mobile
application account and/or profile, use or access our Services including any interactive areas of ourServices, request or purchase our Services, fill out a form, provide us with your business card or othercontact information, participate in a contest or promotion, complete a survey, sign up to receive one of
our newsletters, make a purchase, communicate with us via third party social media sites, request
customer support or otherwise communicate with us.

•

From an agent/third party acting on your behalf, for example from one of our recruitment agencies.

•

Through referrals from distributors, resellers, channel partners and others in connection with the saleand marketing of our Services with your prior permission or where otherwise permitted by applicablelaw.

•

Through publicly available sources. We use the following public sources:oLinkedInoFacebookoYouTubePage 2oTwitteroPublicly available business web pages•

Consistently with your permission, we may allow others to serve advertisements on our behalf acrossthe Internet and to provide analytics services through cookies, web beacons and other technologies.
These technologies will collect information about your use of our Services and other websites.

•

Using CCTV cameras. We have cameras on some of our premises and your image and movements will
be recorded while you are on our sites or premises. The use of CCTV cameras will be notified to you onthese premises.

•

We may also obtain personal data from other sources (for example, people you work with) and combinethat with information we hold or collect about you.

How and why do we use your personal data?
We use your personal data in order to:• Provide, maintain and improve our Services;• Provide and deliver the products and Services you request, process transactions and payment card dataand send you related information, including confirmations and invoices;• Resolve technical issues related to our Services, and send you technical notices, updates, security alerts
and support and administrative messages;• Respond to your comments, questions and requests, and provide customer service;• Communicate with you about products, services, offers, free trials, surveys, contests, promotions,rewards and events offered by us and others, and provide news and information we think will be ofinterest to you, including through electronic communications such as email and push notifications oralerts to your mobile device;• Monitor and analyse trends, usage and activities in connection with our Services and related tools andthose of third parties and better understand your online activity and the popularity of certain content,
including by using cookies;• Personalize and improve our Services, and provide advertisements, content or features that match yourprofiles or interests, including by using cookies;• Process and deliver contest entries and rewards;• Link or combine with information we get from others to help understand your needs and provide youwith better service;• Ensure we operate in a way that is compliant with applicable law, for instance by keeping records ofwith whom we do business;• CCTV cameras will be used for the purpose of ensuring the safety and security of our premises, staff andvisitors; and• Carry out any other purpose which is compatible with the purpose for which the information wascollected.
We will not use your information for any other purposes unless we are required to do so by law.

How long do we keep your personal data?
How long we keep your information will depend on the purpose for which we use it.
We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy
Notice and to fulfil our legal obligations. To determine the appropriate length of time to keep yourinformation, we consider the amount, nature and sensitivity of the personal data, the potential risk of harmfrom unauthorised use or disclosure of your personal data, the purposes for which we process yourPage 3personal data and whether we can achieve those purposes through other means, and the applicable legal
requirements.
We have internal rules that set out for how long we retain information. Please contact us for more
information.

Who do we share your personal data with?
Your personal data may be shared:
•
•

•
•
•
•

•

•

with our parent company, Fortive Corporation or any successor parent, and our corporate affiliates andsubsidiaries for internal reasons, primarily for business and operational purposes;with distributors, resellers, channel partners and others in connection with the sale and marketing of
our Services offered by Fluke or on behalf of Fluke, with your prior permission or where otherwise
permitted by applicable law;with other users at your direction or through functionality available in our Services, including when you
participate in the interactive areas of those Services;with vendors, consultants, and other service providers who need access to such information to carry out
work on our behalf;with third parties who need access to such information to perform a service that you requested;in response to a request for information if we believe disclosure is in accordance with any applicablelaw, regulation or legal process, or as otherwise required by any applicable law, rule or regulation,
including at the request of governmental authorities conducting an investigation; to detect and protect
against fraud, or any technical or security vulnerabilities; to respond to an emergency; or if we believe
your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect
our rights, property and safety and the rights, property and safety of others;
where necessary in connection with, or during negotiations (and due diligence) of, any merger, sale ofcompany assets, financing or acquisition of all or a portion of our business to another company, subject
to our taking such further steps as may be required by applicable law; andwith your consent or at your direction, such as where you decide to share information through anexternal API.

Unless we are acting on your specific instruction, we exercise due diligence to make sure that there are
adequate safeguards for the security, confidentiality and privacy of your personal data.

What legal basis do we have for using your personal data?
We process your information:•

where you have given us consent to process your personal data for certain purposes, for instance tosend you promotional communications related to our Services.

•where this is necessary for the performance of a contract with you for the provision of our Services or
to take steps at your request prior to entering into such contract.

•

to comply with our legal obligations, for example to keep records and accounts, or to carry out identity
checks and other verifications prescribed by law.

•as this is necessary in pursuit of our legitimate interests in running, developing and growing ourbusiness and providing our Services, including sending you communications related to our Services andprofiling related to how you have used and interacted with our Services. While there are some risks
with this type of activity, on balance, we consider the risk to your rights of data protection is
outweighed by the significant benefits in providing you with the Services you ask us for where there is
no relevant contract to cover the provision of these Services, as well as in improving our Services andour communications to you. We’ve also implemented protections for your rights by putting in place
Page 4

appropriate security measures to protect your personal data, as set out below. You have the right toobject, on grounds relating to your particular situation, at any time to processing of personal data
concerning you which is based on legitimate interests. More information on this right and on how to
exercise it is set out below.

What happens if you do not provide us with the information we request or ask that we stop processing yourinformation?
Where we need to collect personal data in order to enter into or perform a contract and you fail to providethat data when requested, we may not be able to enter into or perform that contract, but we will notify you
if this is the case at the time.
When you use our Services, for instance our mobile applications, tools and devices, you may be asked toprovide certain information. Where you do not do so, and that Service, or certain features of the Service,requires this information, the Service or certain features of the Service will no longer function.

Do we make automated decisions concerning you?
No, we do not carry out automated decision making or automated profiling that will have legal or othersimilarly significant effects on you.

Do we use Cookies to collect personal data on you?
Cookies and other tracking technologies (such as web beacons) are used to enhance your experience byallowing us to tailor our content based on your interests and distinguish you from other users of ourServices.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of yourdevice. A cookie can contain information, such as a user ID or preferences, which we use to personalize
content, track the pages you've visited or to save your password so you do not have to re-enter it each time
you visit our website or use our Services.
We use the following types of cookies:• Strictly Necessary Cookies. These are cookies or other tracking mechanisms necessary to make our
Services function as intended. They include, for example, cookies that enable you to use a shopping cart.
• Analytical/Performance Cookies. They allow us to recognize and count the number of visitors and to see
how visitors move around our Services. This helps us to improve the way our Services work, for example,
by ensuring that users are finding what they are looking for easily.
• Functionality Cookies. These cookies enable us to personalize our content for you, greet you by nameand remember your preferences (for example, your choice of language or region). They may also be
used to recognize you when you return to our Services.
• Third-Party and Marketing Cookies: We may allow third parties to place cookies on your device foradvertising and analytics purposes. For more information about these cookies, please see above.
Where required by law, we will ask you for your consent to our use of cookies when you first visit our
Services. You will be presented with a choice of cookies for which we need to ask for your consent and a
description of what function these cookies perform. If you agree to cookies, we will place a cookie on yourdevice. If you change you change your mind, please click the Cookies link in the initial Privacy Policy section
Page 5

of the Fluke website or look for the “Change Cookie Consent” link at the bottom of our website to renew orchange your cookie consent. You will be presented with our cookie consent banner again, where you canadjust your preferences.
You can also adjust your browser settings to receive a message every time a cookie is installed on yourcomputer or to prevent their installation altogether. Although rejection of cookies will not interfere withyour ability to interact with most of our Services, you will need to accept cookies if you choose to areas
access portions of our Services that require registration or login. Certain other functions and/or services
might be unavailable to you if you reject cookies altogether (such as remembering your choice of language
on a website).

What about marketing?
We would like to be able to contact you from time to time about our new similar products and services andpromotional offers, where we have your permission or are otherwise permitted by applicable law to do so.
We would like to provide you with choices regarding certain uses of personal data, particularly aroundmarketing to you, and have therefore established an online privacy centre where you can view and makecertain decisions about your personal data use. Alternatively, you can unsubscribe or opt out from any
further promotional communications from us at any time by clicking the “Unsubscribe” link in any of ourcommunication or by contacting us using the contact details at the end of this Privacy Notice.

Where do we store your personal data? Do we transfer your personal data outside the EEA?
Your personal data will be stored on our secure servers at our offices and those of our service providers,which are located in the EEA or in the U.S. and other countries which may not have a level of dataprotection law equivalent to that of your country.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection isafforded to it as if it were staying in the EEA by ensuring at least one of the following safeguards is
implemented:• We will only transfer your personal data to countries or recipients operating under frameworks (such as
the Privacy Shield in the U.S.) that have been deemed to provide an adequate level of protection for
personal data by the European Commission.
• We may also use specific contractual clauses approved by the European Commission which give
personal data the same protection it has in Europe.
Please contact us if you want further information on the specific safeguards used by us when transferring
your personal data out of the EEA.

How do we keep your personal data secure?
We ensure the security of your personal data by putting in place appropriate technical and organisational
measures to protect it from accidental loss, theft, misuse, alteration and unauthorized access or disclosure,and unlawful or accidental destruction.
We also take steps to ensure all our subsidiaries, agents, affiliates and suppliers employ adequate levels of
security.

Page 6

What rights do you have in relation to the personal data we hold on you?
By law, you have a number of rights when it comes to your personal data, and we have summarised these
below. To exercise any of these rights please contact us using the details below or click the link to ouronline privacy centre in the Privacy Notice web page. Further information and advice about your rights canbe obtained from the data protection regulator in your country.

RightsWhat does this mean?

1. The right to be informed

You have the right to be provided with clear, transparent andeasily understandable information about how we use yourinformation and your rights. This is why we’re providing you with
the information in this Privacy Notice.

2. The right of access

You have the right to obtain access to your information (if we’re
processing it), and certain other information (similar to thatprovided in this Privacy Notice).
This is so you’re aware and can check that we’re using yourinformation in accordance with data protection law.

3. The right to rectification

You are entitled to have your information corrected if it’sinaccurate or incomplete.

4. The right to erasureThis is also known as ‘the right to be forgotten’ and, in simple
terms, enables you to request the deletion or removal of yourinformation where there’s no compelling reason for us to keepusing it. This is not a general right to erasure; there are
exceptions.

5. The right to restrict processing

You have rights to ‘block’ or suppress further use of yourinformation. When processing is restricted, we can still store
your information, but may not use it further. We keep lists ofpeople who have asked for further use of their information to be‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability

You have rights to obtain and reuse your personal data for yourown purposes across different services. For example, if you
decide to switch to a new provider, this enables you to move,copy or transfer your information easily between our IT systems
and theirs safely and securely, without affecting its usability.

7. The right to object to processing

You have the right to object to certain types of processing,including processing based on our legitimate interests andprocessing for direct marketing (i.e. if you no longer want to becontacted with potential opportunities).

8. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle
or process your personal data with your national data protection
regulator.

9. The right to withdraw consent

If you have given your consent to anything we do with yourpersonal data, you have the right to withdraw your consent at
any time (although if you do so, it does not mean that anything
Page 7

Rights

What does this mean?
we have done with your personal data with your consent up tothat point is unlawful). This includes your right to withdraw
consent to us using your personal data for marketing purposes.

How can you make a request to exercise your rights?
To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of
this Privacy Notice.

How will we handle a request to exercise your rights?
We’ll respond as soon as we can. Generally, this will be within one month from when we receive yourrequest but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
We usually act on requests and provide information free of charge, but may charge a reasonable fee tocover our administrative costs of providing the information for:•baseless or excessive/repeated requests, or•

further copies of the same information.

Alternatively, the law may allow us to refuse to act on the request.

How can you contact us?
If you have questions on the processing of your personal data, would like to exercise any of your rights, orare unhappy with how we’ve handled your information, please contact us by writing to Fluke Corporation of
6920 Seaway Blvd, Everett WA 98204, United States, or sending an email to privacypolicy@fluke.com. The
details of the data protection officers that we have appointed can be found here.
If you’re not satisfied with our response to any complaint or believe our processing of your information
does not comply with data protection law, you can make a complaint to the data protection regulator thecountry of your residence.

How will we notify you of updates to this notice?
We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the“Last Updated” date at the top of this Privacy Notice and, in some cases, we may provide you withadditional notice (such as by adding a statement to our homepage or by sending you a notification). We
encourage you to review this Privacy Notice whenever you access our Services to stay informed about our
information handling practices and the ways you can help protect your privacy.

Page 8