JT Group’s CSRManagement Principle and the JT Group’s Objectives

JT Group’s CSR

CSR Promotion Policy and Its Development

JT Group Mission and the JT Group Way

The JT Group’s sustainable growth depends entirely on

The JT Group has been promoting CSR activities based on

A company cannot survive on its own; its existence relies

The JT Group established the “JT Group Mission” and thesustainable development of society, for which it strives tothe three-year promotion plan (2009–2011), which sets prior -on cooperation with a number of stakeholders including“JT Group Way,” the agenda to realize its philosophy tofulfill its social responsibilities by addressing social issues

ity issues in four primary areas (Base Domain of Businessconsumers. The JT Group, therefore, puts up the 4S (Sachieve its long-term goal: a company committed to global

where it operates. Through these efforts, the JT Group canManagement, Business Environment, Global Environment

stands for Satisfaction) model, which focus on fulfilling ourgrowth by providing consumers with a variety of values

achieve its mission.

and Social Contribution), while stepping up efforts to meet

responsibilities to our consumers, shareholders, employ-that are uniquely available from the JT Group.

While the JT Group has been advancing CSR activities pri-the expectations of society.

ees and society, placing our consumers at centre.

With the group’s management philosophy in mind, all JT

marily through its operations, the focus will be on those

As for the base domain of business management, efforts arebased on ISO 26000, an international standard for social

underway to address corporate governance, risk manage-

Management Principle

The JT Group will continue to practice this management

Group employees must share the mission and agenda tophilosophy, thereby increasing the company’s value anddeal with the changing business environment and achieve

responsibility, to contribute to solving social issues on ament, and compliance issues; implement CSR-oriented pro-accelerating growth in the mid to long-term.

further growth.

more global basis and in a more appropriate manner. Spe-curement; and strengthen human resources management.

cifically, they are designed to address appropriate manu-

Specifically, the JT Group Responsible Procurement Policy

facturing process and consumer services, supply chainwas adopted to promote CSR-oriented procurement on amanagement, environmental management, strengthening

group-wide basis, while the JT Group Code of Conduct are inof the business foundation, and social contribution.

place to further strengthen the group’s system to observe

In addition, the JT Group will continue to communicatecompliance.

JT Group’s Objectives
J

The JT Group’s Objectives (Long-term Vision)
4S Model4

A company committed to global growth by providing consumers witha variety of values that are uniquely available from the JT Group

Shareholders

with stakeholders, as their opinions are essential to its CSR

The business environment area: The tobacco businessactivities.

focuses on “youth smoking prevention” and “harmonious

The JT Group Mission
The Mission of the JT Group is to create, develop, and nurture its
unique brands to win consumer trust, while understanding andrespecting the environment, and the diversity of societies andindividuals.

Consumers

The JT Group Way
Employees

SocietyIn achieving this, we are committed to:・Fulfilling the expectations of our consumers and behaving
responsibly・Striving for quality in everything we do, through continuous
improvement
・Leveraging diversity across the JT Group

coexistence between smokers and nonsmokers”; the pharmaceutical business, on “the highest level of ethical stan-JT Group’s CSR Promotion Systemdards required for those who are engaged in pharmaceutical

With the business environment taken into account, the CSRof food safety control.” Taking into account the nature of itsCommittee, chaired by the Executive Deputy President inoperations, each business is addressing these challenges oncharge, is held regularly to discuss and share the direction

a long-term basis, while producing steady results.

business”; and the food business, on “the highest standard

in which the JT Group should be heading, while the CSR

The global environment area: In line with the JT Group Envi-division is working with other divisions to promote CSR

ronmental Action Plan (2009–2012), efforts are underway toactivities on a group-wide basis.

reduce environmental impacts (global-warming prevention
and resource saving) and extend environmental management to all consolidated subsidiaries. In fact, there have been

Communication with Stakeholders

improvements in major environmental indexes (greenhousegas emissions, water consumption, waste generation, andIn conducting business, the JT Group communicates withresults of discussions and suggestions made into its opera-stakeholders in a variety of situations, incorporating thetions and CSR activities.

waste recycling), while a growing number of consolidated

CSR Promotion System

subsidiaries are practicing environmental management.

Chief CSR Officer (Executive Deputy President in Charge of CSR)

Consumers
The JT Group provides consumers with correct information on its products
and services through its website and brochures, and with such information, a sense of trust and satisfaction. At the same time, the sales forces
and the Customer Service Center gather consumers’ valuable feedback,which contributes to improving the group’s products and services.

Shareholders
The JT Group discloses information about its performance in a timely andappropriate manner by holding briefings and publishing periodical reports,
an effort to be better understood and evaluated by shareholders.

SocietyThe social contribution area: The JT Group, as “good corporate citizen,” will continue to coexist with communities in

CSR Committee

which it operates, based on the JT Group Social Contribution

The JT Group disseminates information about its business policy andactivities so that it can be better understood and evaluated by society,while communicating with local communities and NGOs on manyoccasions in an effort to listen to various opinions.

CSR Division

Policy. On the domestic front, for example, community-based
programs are underway, such as cleanup activities in the surroundings of JT’s factories and offices, the JT Forest initiative

Employees
The JT Group enhances communication between top management andemployees by posting the executives’ messages on the intranet, publishing group magazines, conducting questionnaires for employees, andtaking measures to strengthen the group’s organizational power.

Tobacco BusinessHeadquarters

PharmaceuticalDivision

Food BusinessCorporatefor reforestation and forest conservation in nine locations
across Japan and support for NPOs. In addition, Japan TobaccoGroupCompanies

GroupCompanies

Group
Companies

Group
Companies

International (JTI), which spearheads JT’s overseas tobacco
business, focuses on activities designed to improve the qualityof life of the less advantaged, and to promote the arts.

7

CSR Report 2012

CSR Report 20128