ABOUT DATALOGIC
Datalogic is a global leader in the automatic data capture andprocess automation markets, specialized in the design andproduction of bar code readers, mobile computers, sensors
for detection, measurement and safety, RFID, vision and laser
marking systems. Datalogic solutions help increase the efficiency and quality of processes in the Retail, Manufacturing,Transportation & Logistics and Healthcare industries, along
the entire value chain.
Global industry leaders rely on Datalogic products, benefitting high customer service and innovative products offered
for over 45 years.

Datalogic is headquartered in Bologna (Italy), employs approximately 2,700 staff worldwide, distributed in 30 countries,
with manufacturing and repair facilities in the USA, Brazil,
Italy, Slovakia, Hungary and Vietnam. In 2016 Datalogic had
a turnover of 576.5 million Euro and invested over 50 million
Euros in Research & Development, with a growing portfolio ofover 1,200 patents in multiple jurisdictions.
Datalogic S.p.A. is listed in the STAR segment of the Italian
Stock Exchange since 2001 as DAL.MI.
For more information about Datalogic, please visit us at:www.datalogic.com.

oureC usto mrsofrt

Stt to the Hehgiara

www.datalogic.com© 2017 Datalogic S.p.A. and/or its affiliates. • All rights reserved. Without limiting the rights under copyright, no part of this documentation may be reproduced, stored in or introduced into a retrieval system,or transmitted in any form or by any means, or for any purpose, without the express written permission of Datalogic S.p.A. and/or its affiliates. • Datalogic and the Datalogic logo are registered trademarks ofDatalogic S.p.A. in many countries, including the U.S. and the E.U. All other trademarks and brands are property of their respective owners • IG-ServiceGuide-ENA4 Revision A 20170525

EASEOFCARE SERVICE PROGRAMSSecurity
EnabledEASEOFCARE
Service Programs

Factory parts and procedures
Selected factory upgrades
COVERAGE
Defects in material / workmanship

OVERNIGHT COMPREHENSIVE
2 DAY COMPREHENSIVE
5 DAY

Extended rangeof coverage
Fastest repair
turnaround time

COST MANAGEMENT

Enhanced freight
conditions
Factory partsand procedures

EASEOFCARE
2-DAY COMPREHENSIVE

Selected factory
upgradeThe EASEOFCARE Service Programs
are managed by Datalogic, thesame company that designed andmanufactured your products, ensuringthat you get the best service to protect
your technology investment.

On line RMA

Next Day product replacement

Normal Wear & Tear and Accidental Breakage coverage

Spare pool owned and managed by Datalogic

Factory Parts, Procedures and Selected Upgrades

Normal Wear & Tear and Accidental Breakage coverage

Wavelink Avalanche® and Terminal Emulation™ software
maintenance for Mobile computers

Factory Parts, Procedures and Selected Upgrades

Both Ways Freight paid by Datalogic **Wavelink Avalanche® and Terminal Emulation™
software maintenance for Mobile computers

3 and 5-Year Options at time of Sale + Renewals

Both Ways Freight paid by Datalogic

PREVENTIVE
MAINTENANCE

OVERNIGHT
REPLACEMENTCOMPREHENSIVE

2-DAY
COMPREHENSIVE

5-DAY

EASEOFCARE 5-DAY
5-Business Day Turnaround (Excluding Transit)
Defects in Materials and Normal Wear & Tear Coverage
Factory Parts, Procedures and Selected Upgrades
Wavelink Avalanche® and Terminal Emulation™ software
maintenance for Mobile computers
One Way Return Freight paid by Datalogic (Ground)
3 and 5-Year Options at time of Sale + Renewals

Normal wear and tearComprehensive (accidental damages)

5 Business days
2 Business days
Overnight replacement
24/48 HrTRANSPORT
One way ground (outbound)
Two way express
Two way ground and express
LENGTH OF TIME
Annual
3-Year and 5-Year from start
1-Year renewal (beyond contract or warranty period)

3 and 5-Year Options at time of Sale + Renewals

EASEOFCARE PREVENTATIVE
MAINTENANCE
The Datalogic Scheduled Preventative Maintenance(PM) Plan offers scheduled maintenance service calls
to keep your equipment in peak operating condition.
Bi/annual checkups on-site and certifiedstatements of health
Scheduled maintenance service calls to keep
your equipment in peak operating condition
Technical know-how for high technology solutions
constantly up-to-date
Internal technical staff training both for small
maintenance and repair operations and correct
system set-up restoration

TURNAROUND TIME
10 Business days (typical)

EASEOFCARE OVERNIGHT
REPLACEMENT COMPREHENSIVE

2-Business Day Turnaround (Excluding Transit)** In some regions the repair turnaround is 5 days** in some regions Datalogic pays only for outbound shipment
In some regions this program is not available

STANDARD
WARRANTY

The EASEOFCARE Service Programs
provide you with the right choice tomeet your service expectations. The
Overnight Replacement Comprehensive
program offers ‘next business day
product replacement’ to minimize any
downtime.

3 and 5-year options
available at the timeof product saleIf serial number integrity is important
for asset tracking, the 2-day
Comprehensive
programoffersrapid repair turnaround time of thesame unit and also covers accidental
breakage. Or, if you want to upgrade
product embedded warranty coverage,
turnaround time and length, the 5-day
program offers the alternative to do so.
Finally, if total cost of ownership is
critical for expense management, youcan purchase multiple years of Service
Programs at very economical prices. A
variety of service programs are available
to match your business requirements.

PREVENTATIVE MAINTENANCERISK MANAGEMENTFEATURES
Service Programs can be easilyordered at the time of productpurchase guaranteeing that units
arecovered‘out-of-the-box’,
eliminating wasted time withproduct registration or subsequent
order processing. Maintenancecoverage provides you with accessto Datalogic’s Support Team for easy
product returns. You can also use
the convenient on-line RMA web
service for processing and managing
returns, or you can contact theDatalogic Support Desk directly.

PROGRAMSDATALOGIC’S EASEOFCARE SERVICEPROGRAMS PROVIDE SUPERIOR LIFE-CYCLESUPPORT TO ENSURE THAT PRODUCTS ARE
ALWAYS OPERATING AT PEAK PERFORMANCE
WHEN YOU NEED THEM THE MOST.

EASEOFCARE SITE AUDIT
PLAN OVERVIEW

EASEOFCARE TRAINING

The Datalogic Site Audit focuses beyond the basic operation of the scanning equipment. By carefully analyzing all
aspects of the systems, including material handling, environmental, and support mechanisms, Datalogic can identify
opportunities to increase system performance, system
uptime, and throughput maximization.

The on-site system training provides informal, hands-on
training of your personnel, including supervisors and users,by the Datalogic Training Department. The training will
include, among other things:

A Datalogic technician will arrive on site to validate theapplication, look for material handling issues, and provide
feedback to the customer on recommendations to maximize their throughput.

Describing results of system component failures andrequired actions to return system to normal operation

Describing in detail operation of the scanner andassociated equipment parameters

Using proper tools and safety precautions, replacing amalfunctioning component with an existing spare
Explaining the procedure for saving/restoring a backup
set of scanner parameters to/from a laptop