Услуга «Антивирус Dr.Web»для бизнеса

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Contents

IntroductionModern virus threats									2Security is a service									

11Dr.Web anti-virus protection system
1.

2.

3.

Anti-virus protection components
Control Center									15

System administrators								

18Groups. Group management							

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Dr.Web as a service subscription packages and protection components			

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Subscription Control Center (SCC)							

23Information security policiesCreation of a solid protection ecosystem						28File server protection								29Regular updates of virus databases and program modules				31Regular scans of workstations							

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Removable media access restriction							

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Restricting Internet access								36

Protecting against malware infections and phishing					36Reducing Internet costs and employee monitoring					

38Anti-spam protection								39

Protection against virus attacks on devices with e-banking systems installed		

42

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Protection against hacker attacks							

45

Protection against intrusions via vulnerabilities					

46

Protection against infections made using social-engineering techniques			47

Reduction of downtime caused by viruses						

48ServicesAlerts										50Instant messaging								

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Statistics and reports								

50Audit log									

50Conclusion

About Doctor Web									

52Contacts										

53Introduction

Modern virus threats2

Misconception №1

Viruses are written by lone hackers
Previously, malicious software was actually created by lone programmers. Today’s malware is developedby professional virus writers. This is a well-organized criminal business involving qualified system andapplication developers.

Structural elements of some criminal organizations
In some cases, the roles of attackers inside criminal organizations can be subdivided as follows:1.

Organizers, — persons who organize and guide the process of creating and using malicious
software. Malicious software can either be used directly or sold to other criminals or theirassociations.

2.

Participating members:

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Malware developers.
Malware testers (malware is also tested to see whether it can get past known anti-virus programs).
Testers of vulnerabilities in operating systems and application software for criminal purposes.
«Experts» in using virus packers and encryption.
Malware distributors and social engineering experts.
System administrators who ensure that the operating environment is safe within the criminalorganization and control botnets.

Criminal groups involved in the development and spread of viruses are thoroughly organized, so virus
production has become streamlined, thus leading to explosive growth in the quantity of malicious
malware. This immediately spawned a host of daily signature records being added to virus databases..

Facts
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The Doctor Web virus monitoring service collects samples of malicious programs all over theInternet.
The Dr.Web anti-virus lab receives on average about 60,000 malware samples daily.
A record of sorts was set on November 28, 2012, when the Dr.Web anti-virus lab received over
300,000 samples. And that is not all of the malware that was created that day.

Virus analysts are not magicians and cannot instantly process the thousands and thousands ofsuspicious files received daily. Therefore, automated systems that can process incoming suspicious files
are becoming an essential anti-malware element. The performance of such systems is no less important
than the quality of commercial software running on user computers.
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Misconception №2

An anti-virus should detect 100% ofviruses
The prehistory of a misconception   In the anti-virus industry, independent testers have long been conducting so-called comparative testingon virus detection. For these tests, a collection of viruses and malware is assembled, anti-viruses are
updated to the latest versions, and the collection is scanned. To win the test, 100% of the viruses in thecollection must be detected.
Some features of these tests are as follows:
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None of the testers can guarantee that its own collection contains malware only;
These tests show only one of an anti-virus’ features, i.e., threat detection;
Such tests allow the performance of only one component among the multiple components
incorporated in the anti-virus to be evaluated — the file monitor or the scanner;— in other words,
the anti-virus is tested for its ability to combat known threats only;
Such tests do not show an anti-virus’ behaviour under real computer virus infection conditions,
how it knows how to cure a certain virus;
Such tests do not indicate whether an anti-virus can detect unknown threats.

It is namely tests such as these that created this dangerous misconception.

Facts
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Modern virus threats

IntroductionTechnologically sophisticated and highly dangerous viruses, including rootkits, are created forcommercial gain. Virus writers scan them with all known anti-viruses before releasing them into
the wild. After all, they need a virus to do its job on an infected machine for as long as possible.
From the point of view of virus makers, an easy-to-spot virus is a bad virus. That’s why many
malware samples are not detected by anti-viruses before they get into an anti-virus lab.
A virus can reach your computer by exploiting a zero-day vulnerability (a vulnerability that is still
only known to virus writers or hasn’t been closed by the software vendor), or a user may fall fora social engineering trick and launch a virus file and even disable an anti-virus’ self-protection.

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Misconception №3

Anti-viruses catch viruses using relevant
virus signatures (i.e., records in virus
databases)
If this were so, an anti-virus would be helpless in the face of unknown threats.
However, an anti-virus remains the best and the only effective protection tool against all types ofmalicious threats — and, most importantly, — against viruses both known and unknown to the virus
database.
Dr.Web incorporates many effective non-signature technologies for detecting and removing unknown
malware. Together, they make it possible to detect the latest (unknown) threats before they are
registered in the virus database. We’ll describe just a few of them.
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Fly-Code technology ensures the high-quality scanning of packed executables and virtualized
file execution to unpack any (even non-standard) packers; this makes it possible to detect viruses
that are even unknown to Dr.Web anti-virus software.
Origins Tracing treats a scanned executable as a specific sample which it then compares against
the database of known malicious programs. The technology makes it highly likely that viruses not
yet added to the Dr.Web virus database will be detected.
Structural entropy analysis detects unknown threats by arranging pieces of code in objects
protected with encryption compression, interrupting the routines they use, and utilizing some
additional parameters. This allows Dr.Web to detect a substantial portion of unknown threats.
ScriptHeuristic prevents any malicious browser scripts and PDF documents from being executedwithout disabling features provided by legitimate scripts. It protects against infection withunknown viruses that try to get into a system via a web browser. It works independently of theDr.Web virus databases in any web browser.
Traditional heuristic analyser features routines to detect unknown malware. The heuristic
analyser relies upon knowledge (heuristics) about certain properties typical to virus code and,vice versa, those that are extremely rare in viruses. Each of these attributes is characterized by its“weight”— — that is to say, by a number whose module refers to the importance and severity of
the attribute; and its sign, respectively, indicates whether that attribute confirms or refutes the
hypothesis on the possible existence of an unknown virus in the code being analyzed.
An execution emulator module is used to detect polymorphic and highly encrypted viruses when
the search against checksums cannot be applied directly or is very difficult to perform (because
secure signatures cannot be built). The method involves simulating the execution of an analyzed
code by an emulator — a programming model of the processor (and, in part, PC and OS).

Facts
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Dr.Web anti-viruses use a record low number of virus definitions in their database; one entry canidentify dozens, hundreds or even thousands of similar viruses. This is a fundamental difference
between the Dr.Web virus database and virus databases of other anti-virus programs. Even witha smaller number of entries, it can detect the same (or an even greater) number of malicious
programs.
Even if no definition of a virus is present in the virus database, Dr.Web will most likely detect it bymeans of multiple technologies implemented in its anti-virus engine.
Dr.Web virus databases are devised in such a way that adding new entries doesn’t lower thescanning speed.

What are the advantages of a small virus database with fewer entries?
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Saved disk space.
Lower memory usage.
Lower updating traffic.
Rapid virus analysis.
Detection of future modifications of existing viruses.

Important!
Every day millions of people around the world use the unique product Dr.Web CureIt!, created specificallyto cure infected computers that run other anti-viruses.

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Misconception №4

But viruses haven’t existed for ages!
Indeed, over 90% of today’s threats cannot be called viruses in the strictest sense of the word, because
they do not have mechanisms for self-replication (the ability to replicate itself independently without
user interaction). Most contemporary threats are represented by Trojan horses. They belong to acategory of malicious programs and can cause serious damage to the owner of an infected computer.
Dangerous Trojans:
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Are invisible both to the user and some anti-viruses.

2.

Are capable of stealing confidential information, including passwords, data for accessing banking
and payment systems, and cash from bank accounts.

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Can download other malware and even render an operating system inoperable.

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Can completely paralyze a computer under an attacker’s command.

When created, such programs usually cannot be detected by anti-virus engines. Moreover, some ofthem make attempts to remove anti-viruses.

Important!
Only an anti-virus can cure a Trojan-infected system.

Facts
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Modern malware often operates invisibly to computer users, and, from the moment of its creation,
it cannot even be detected by many anti-virus programs.
Modern virus writers aim to create malicious software that will remain undetected in a system foras long as possible, — both by users and special programs (anti-viruses).
For example, Trojan.Carberp was designed to steal money. When launched on an infected machine,
it undertakes a series of steps to avoid being detected by control and monitoring systems. Onceit has been successfully launched, the Trojan injects itself into running applications while shutting
down its primary process. Thus, this Trojan hides its activity part by part inside other processes.

Modern virus threats

Introduction

The myth that any virus can easily be noticed has been quashed completely.

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Misconception №5

Even if a computer is infected, it’scheaper to recover Windows from the
backup than it is to buy an anti-virus
ThreatA malicious program can conceal itself in files stored on other hard disk partitions and removablestorage media. In this case, it would not work to reinstall Windows: when accessing such a file, themalware file is activated again.

Important!
An anti-virus is the only tool that can cure your computer of a virus.
Even if you don’t have a backup copy of each workstation — — no problem! If your system was infected
before you installed Dr.Web, Dr.Web will cure it, and the computer will function normally again. To
cure an active infection, it’s enough to run a quick scan of your computer, and all threats found will
be neutralized. It will take less time to cure even several computers on the network than to restore thesystem from backup! This will:

Misconception №6

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Cure infected files;
Automatically fix the Windows registry;
Automatically remove malicious services;
Automatically remove rootkits and bootkits.

E-mail is the main source of viruses
Facts
The main sources of viruses that infect a corporate network (in descending order of infection cases):
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Personal/home PCs / laptops / mobile devices belonging to employees.
Laptops / mobile device belonging to customers.
Removable devices, — and these are not only USB flash drives!
Legitimate websites (i.e., those required for employees to perform their job duties and, therefore,
not subject to blocking) infected by attackers.
Phishing and specially designed malicious websites.
E-mail.
Vulnerabilities in operating systems and application software.

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Time to «gather stones»
There was a time in the anti-virus industry’s history when programmers in various countries decided
for some reason that they could create programs pompously referred to as «anti-viruses». In 1994, thewide distribution of a polymorphic virus Phantom-1, which no anti-virus except Dr.Web could detect,put everyone in their places and put a host of useless anti-virus creations on the scrap heap of theindustry.
In July 2001, the CodeRed epidemic broke out. It turned out that Dr.Web was the only anti-virus in theworld capable of detecting this virus in a computer’s memory. Even now, few anti-viruses can cure suchthreats.
And today, the anti-virus industry seems ready once again to cleanse itself and drop ballast. In the
future, only a very few anti-virus programs will remain on the market. They will:
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Identify and neutralize viruses not only by signatures and heuristic technologies, i.e., they will havethe functionality to keep a malicious object from entering a system, even if its signature has not yet
been added to the virus database;
Have an impenetrable self-protection system to prevent itself from being brought down by a new
unknown virus that somehow penetrated the system;
Be capable of thoroughly cleaning the system of malware when the program is active, or resisting,or hindering detection and operating to the detriment of the user. In other words, it should be able
to cure a system in real conditions and successfully restore its health, because only a real infection
allows the quality of anti-virus technologies to be checked;
Have a data collection system that facilitates the quick transfer of all information needed to theanti-virus lab so that the problem can be solved quickly;
Have a strong development infrastructure, an internal virus monitoring service, an anti-virus lab
and customer support;
Be able to model new types of threats before virus writers do and use technology to combat them(these will definitely be non-signature based threats).

Modern virus threats

Introduction

And today’s Dr.Web anti-virus already features all these qualities.

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Always alive, always open
http://live.drweb.com — is an open site on which you can monitor the anti-virus lab operation in realtime. There you will see how malware samples are processed and which viruses are most widely spread.

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Introduction

Security is a service

10Anti-virus software is used in all business processes that involve computers from management planningto accounting and production. An effective anti-virus ensures an enterprise’s faultless operation andreduces its IT infrastructure total cost of ownership.
As practice shows, for the most part, small and medium-sized companies use only personal products
from the full range of those offered by anti-virus companies.
Which anti-virus does a company choose? The market leader? The one that fits the specific corporate
network environment? No! The company gets the anti-virus that its system administrator knows how to
configure and maintain. Many software functions might not be used simply because users are unawareof their existence or the way they should be used. As a result, company’s information security is held
hostage to an administrator’s subjective evaluation and qualifications.
A major constraint to the effective functioning of a company’s IT infrastructure is the lack of systemadministrators who can competently manage a company’s information security system, a role requiring
special knowledge that most IT administrators do not have. This threatens a company’s information
security and, consequently, significantly increases the total cost of ownership of an anti-virus and leads
to problems related to information security legislation.
This challenge is especially relevant for small and medium-sized companies. Typically, their systemadministrators are either outsourced (and serve more than one company) or under qualified.
Overcoming such difficulties is an important task for company management.

11Software as a service
Software as a Service (SaaS), which has long been in wide use outside of Russia, is a business model
whereby software is delivered to customers in the form of a service.
In Russia, prior to 2007, use of this model in the anti-virus industry was constrained by the simple lackof domestic solutions of this class. Following Doctor Web’s release of the Dr.Web AV-Desk Internet
service in May 2007, a new segment emerged on the Russian IT market: — the anti-virus protection
service segment.
Such services are rendered by ISPs who install Dr.Web AV-Desk on their hardware to deliver a service
offering comprehensive anti-virus and anti-spam protection from Internet threats— — Dr.Web Antivirus as a service.

1.

The provider of Dr.Web Anti-virus as a service installs Dr.Web AV-Desk software on its servers andorganizes subscriptions to the Dr.Web Anti-virus as a service.

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Customers subscribe to the service, install Dr.Web software, and manage subscription parameters
themselves.

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Doctor Web provides service providers with the latest Dr.Web virus database and program module
updates, and renders technical support to service providers and subscribers.

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Providers charge customers a fee for using the service, monitor anti-virus network health, provide
subscribers with virus database updates, and collect statistical information about virus infections.

Security is a service

Introduction

How it works

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If a company does not have a full-time system administrator
When skilled administrators are in short supply, the anti-virus as a service helps solve the security
problem.
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Your company will have qualified personnel to handle your information security processes.
The provider’s IT specialists are professionals trained and certified by Doctor Web. They havecomprehensive knowledge of the anti-virus software and how to use it to administer anti-virus
protection.
Restricted personnel access to the software settings ensures full compliance with security policies
for all protected computers.
Thanks to qualified service management, a competent response to virus threats, and theprofessional actions taken by the provider’s specialists to restore network operability after a virus
attack, contingencies are minimized. This is also done by eliminating the costs of server hardwareand hiring paid professionals in the field of information security.

External administration of the Dr.Web anti-virus service guarantees thereliable operation of an IT infrastructure and an unbiased analysis of network
health.

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Dr.Web anti-virus
protection system
Anti-virus protection
components

14Centralized management of the antivirus protection system

Misconception №7

If your company has a full-time or a part-time system administrator, a service provider can convey theanti-virus protection system management duties to that individual through the Control Center. This will
ensure that the company has even more control over information protection of the anti-virus network.

Enterprise-class products with a control
center are more expensive than singleuser versions. They are complicatedand require the hiring of an information
security specialist to control them
Facts
Supplying Dr.Web enterprise-class server products based on a SaaS model has significantly reduced
their cost and made them available to consumers. The Control Center incorporated into the Dr.Web
Anti-virus as a service:1.

Is licensed free of charge.

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Is easy to control by a specialist with any level of qualification.

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Automates local network protection with minimal maintenance because all stations or groups ofstations can be configured in two or three clicks as well as reconfigured just as easily, if necessary.

Using the Dr.Web Anti-virus service Control Center contributes to a company’s smooth operation and,as a result, minimizes the costs of business procedures.

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The Control Center incorporated in the Dr.Web Anti-virus service allows
protection of the following to be controlled:
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Windows and Mac OS X workstationsюWindows file serversю
Android mobile devices.

Convenience and real savings
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The Dr.Web Anti-virus service Control Center makes it possible to view at-a-glance an entire
corporate anti-virus network from a single workplace.
The Control Center minimizes system maintenance time, allows a network security system to be
managed quickly at any time, from anywhere in the world, from a computer running any operating
system, and just from a browser—with no need to install additional software.
With the user-friendly, web-based interface of the Control Center, one can centrally install, upgrade
and configure anti-virus protection components, and turn on computers in «mobile» mode.
It reduces the load on local stations by compressing network traffic and data encryption, thusincreasing their performance and eliminating personnel complaints of an anti-virus allegedly
slowing down the system.

The guarantee of a high level of information security
The Control Center incorporated in the Dr.Web Anti-virus service makes it possible to:
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implement the security policies necessary for a specific company, without having to configure
protection components on each workstation;
ensure that employees cannot disable the anti-virus or its separate components, which would
inevitably reduce the level of protection;
ensure that the anti-virus operates with the settings specified by the network administrator;schedule and remotely run regular scans, both under the administrator’s command and on aschedule;monitor the regularity of updates and ensure they cannot be disabled;collect and analyze information on the health of the anti-virus protection system and generatereports for a required period of time;
notify administrators and users of the health of the protection system;
timely respond to emerging virus problems that would in turn reduce the risk of network infection
and company financial losses caused by personnel downtimes, data losses, Internet connection
breakdowns, and viral infections impacting business partners.

Important!
The inability to capture and substitute traffic ensures the safe administration of any number ofworkstations — no matter where they are in the world.

Proxy server
The Dr.Web Anti-virus as service can be provided even in the case of a complex network topology, forexample, if anti-virus agents do not have direct access to the service’s server (i.e., the Dr.Web AV-Desk
server), and there is no packet routing between them (internal LAN logically isolated from the Web).

Anti-virus protection components

Dr.Web anti-virus protection systemIn such a case, a proxy server is provided as an individual component to ensure direct access. A proxy
server can also be used to significantly reduce network traffic (traffic optimization) and make updates ofanti-viral agents faster because it supports caching the updates and components of anti-virus agents.
Using traffic compression technology (optional on the service’s server) is not an obstacle to the useof a proxy server. Information transferred is processed regardless of whether the traffic is compressed.

Important!
An anti-virus network can consist of one or more proxy servers.

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Network installation (remote installation)
The Dr.Web Anti-virus as a service features all the advantages of enterprise-class products with thecentralized management of the anti-virus protection system. Among them is the ability to identify local
network computers that have no anti-virus protection installed on them, and enable remote Dr.Web
installation on unprotected computers.
Remote installation is available both on a workstation included in a domain under an administrator
account, and on a remote station not included in a domain or used under a local account.

Important!
If a remote station is not part of a domain or a local account is used on a remote computer, a number ofsettings must be made for some MS Windows versions. This is described in the Administrator’s Guide.

The Dr.Web Control Center includes the Network Scanner which searches for computers by IP addressin the local network and generates a hierarchical list of computers indicating which of them have antivirus software installed.

The software can be installed on one or more unprotected computers by creating a task in the toolbar.

Important!
Remote installation is ONLY allowed in routed networks.

17System administrators
If a company has a full-time system administrator on staff or it employs an outsourced administrator,that individual can manage the Dr.Web Anti-virus protection system through a convenient and userfriendly Control Center, make and implement their own decisions to comply with security policies,and respond to virus incidents; — in other words, they have complete leverage over the company’s
information security.

Categories of administrators  
Group administrator with full privileges — an employee who can access the Control Centerand change any system settings. It is recommended that the administrator be the head of thecompany (in small companies, there is no system administrator, and the head of the company
is responsible for the anti-virus protection system) or the individual authorized to administer theanti-virus protection system.

Important!
A company employing an external administrator must carefully consider whether to delegate the antivirus protection system control to that individual on such a scale, because this role gives complete
control over the system.

Anti-virus protection components

Dr.Web anti-virus protection system

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Group administrator with full privileges (read-only) — an employee who has access to theControl Center and can get system statistics but cannot change the settings. This role can be
assigned to the employee authorized to analyze system statistics and conduct security system
audits.
Group administrator with limited rights — an employee who has access to the Control Centerand can modify any settings within privileges allowed by a group administrator with full privileges,
with the exception of managing subscription control functions (create/suspend/resume/delete).
This role can be useful for 1) customers of outsourced Dr.Web Anti-virus service providers, and 2)
administrators of access service provider subscribers. In case of multiple groups, each group canhave its own administrator.

Important!
To assign system administrators you must have access to the appropriate functions; — to gain access tothem, contact your service provider.

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Groups. Group management
To facilitate protection management, medium-sized and large enterprises use a grouping mechanismthat ensures exceptional scalability of the Dr.Web Anti-virus service. With grouping you can:
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create groups, consolidate protected stations into groups, add/delete stations from a group;
apply different security policies for different groups (for example, for the Accounting group you
can disable cancellation of updates, while for the Managers group, you can remove all web-surfing
restrictions);
with a single command, assign and initiate jobs for all group members;
set individual update and scan schedules for different groups which can help distribute the network
load;
generate group reports;
send notifications — to individual stations, individual groups, or all groups.

If a company has more than 15 Dr.Web Anti-virus service subscriptions, it makes sense to create groups
in the anti-virus protection system and to apply different security policies to each of them, using multiple
Control Center settings.
A system administrator can expand or limit rights to control agents — for individual users, a user group,or all user groups:
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allow users to change anti-virus settings;
partially restrict setting modification by users;
completely restrict changing the settings;
change the set of Dr.Web software components on customer computers;
add and remove anti-virus components on user machines;
start jobs on protected computers;
force updates of agents that have not been updated for a long time;force background scanning on protected computers.

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Dr.Web as a service subscription
packages and protection components
The service is delivered in subscription packages. Each subscription package includes components forprotecting workstations, Windows file servers, and mobile devices.

Choose subscription packages according to your current business needs,
information security requirements, and budget limitations.
Dr.Web Classic

Dr.Web Premium

Basic anti-virus protection

Comprehensive protection fromInternet threats

Protection of workstations
Windows OS

8/7/Vista/XP

Mac OS X

10.4 and above

Antivirus, anti-spyware and antirootkit
Anti-spam
HTTP monitor
Parental Control
FirewallFile server protection   
Windows OS

Windows Server 2003/2008

Protection for mobile devices
2.0/2.1/2.2/2.3/
3.0/3.1/3.2/4.0/4.1/4.2

Android OS
Anti-virus
Anti-theft

Basic technical support  
Virus database updating
Program module updating

Anti-virus protection components

Dr.Web anti-virus protection system

Anti-spam

Number of requests for support

Unlimited

Other services   Free upgrades and downgrades
Subscription suspension for 1, 2 or
3 months

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Which threats does the Dr.Web Anti-virus service protect against?
Dr.Web Classic  

Dr.Web Premium  

VirusesTrojan horses
Keyloggers
Password stealers
SpywareRootkits
Riskware
Polymorphic viruses
Worms
Backdoors
JokersPaid dialers
Hack tools
Spam
Phishing
Pharming
Scamming
Bounce messages
Unauthorized access to sensitive
information
Internet crimes against children
Unauthorized network access

Today, an anti-virus on its own is no longer a panacea!  
Why is just an anti-virus not enough? Indeed, until recently the case was quite the opposite!

Important!
A present-day anti-virus solution is quite different from yesterday’s file anti-virus.
A modern anti-virus protection system must include, among other things:
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an effective anti-spam, because spam is one of the main sources of malware;
HTTP traffic filters to protect against malicious code from web pages;
tools to restrict access to removable storage devices and internal networking resources (OfficeControl);a personal firewall.

Important!
These features are only included in the Dr.Web Premium subscription package.

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When using these components correctly (i.e., in compliance with the guidelines in this booklet), there’s
no need to purchase additional products with similar features. This makes it possible to deploy an antivirus protection system on a shoestring.

The best practice  When customizing user access to components in the Control Center, save the rights to run each of
the components but disable the ability to edit the configuration of components and to stop them.
User opinions about which anti-virus components must be installed on a PC should be IGNORED.

You only pay for what you’re using«Pay only for what you need at the current moment» — is the main principle of the philosophy behindthe licensing service. The service can adapt to a company’s needs; the company pays only for theamount of services required at the current moment. A customer pays only for the actual number ofconnections, the quantity of which can be changed at any time.
This allows a company to draw up detailed plans for both short- and long-term IT security expenses
according to actual business needs, rules out unexpected cost increases, and makes potential future
costs of anti-virus and anti-spam protection completely transparent.

The advantages of Dr.Web Anti-virus as a service licensing
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Charging for a month or longer. You pay only for the actual number of connections in a reporting
period.
New agents connect to the server instantly.
Whenever staff numbers go down, the service ceases to be delivered for the corresponding
computers.

Reduce your information security expenses when business permits, and increase them just as much as
your business demands.

Discounts
Once you have subscribed to the Dr.Web Anti-virus service, you start saving on information
security in the very first month of use.

Anti-virus protection components

Dr.Web anti-virus protection system

Sign up for the service and get a discount...  
for the number of protected objects...

...and for the period of use  from 10-40%, — depending on the total number ofobjects protected by Dr.Web.

from 5-15%, — an additional discount for those who
don’t interrupt their period of use*

PCs

Disc. pct.

Subscription period

Disc. pct.

1–25

Package basic price

1 year

5

26–50

10

3 years10

51–10020

5 years15

101–20025

201–30030

301–40035

401–500

40* The subscription hasn’t been suspended or
terminated. Available on month 13, 37, and 61,
respectively.

Flexible licensing is the key to real savings on IT.

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Subscription Control Center (SCC)
Access to the Subscription Control Center is granted to a customer by the service provider. The SCC lets
a customer monitor the subscription and its renewal progress, switch to other subscription packages,
receive virus statistics and service operation statistics, receive Doctor Web news in real-time, andcontact the helpdesk.

Subscription  Whenever you like, you are free to use the Subscription Control Center to increase the number ofprotected objects (in other words, extend the license) or disable unneeded workstations as businessdemands require.
To subscribe, please proceed with the following steps:
1.

Select the OS you are using.

2.

Select a subscription package.

3.

Enter the number of PCs.

4.

Specify the subscription period (one month or longer).

5.

Accept the sublicense agreement terms and conditions.

6.

Click «Subscribe».

23

Important!
If you want your subscription to be renewed automatically each month, check the “Enable automatic
renewal” box.

Installation of the service software on an individual station
A link to the Dr.Web installer is available at the SCC immediately after the subscription has beenprocessed. Download and run the installer, then wait for the Dr.Web installation to finish. An icon
displaying a spider over a shield will appear in the system tray. A yellow triangle with an exclamatory
mark will be flashing over the icon. Reboot the system and wait for the anti-virus to connect to an antivirus server. You are now successfully subscribed to the service.

Important!
1.

Please make sure that no other anti-viruses are installed on your PC before you proceed withinstallation because the resident modules contained within them may cause software conflicts.

2.

The Dr.Web anti-virus protection system starts running after the Dr.Web Anti-virus-as-a-service
software is installed.

Renewal  
There is no need to be particularly concerned about renewing. A service subscription is renewed
automatically as long as the “Enable automatic renewal” box is left checked.

Suspending a subscription  
If necessary, a subscription may be suspended at any time for up to 3 months.

In order to suspend a subscription, go to the Administration tab and select Suspend.

If a subscription is suspended, you are ineligible for a cumulative discount for the continuous use of theservice (see the Discounts section).

How suspensions become effective  Anti-virus protection components

Dr.Web anti-virus protection system

Important!



If a customer pays for the Service on a daily basis, the change becomes effective on the day ofsuspension.
If a customer pays for the Service on a monthly basis, the change becomes effective on the first dayof the subsequent calendar month.

Resuming a subscription
Upon expiry of the suspension period defined by the subscriber. The automatic monthly renewal
service is also enabled if it had been activated before the subscription was terminated.

Resuming suspended subscription automatically
A suspended subscription is resumed automatically if the automatic renewal service has been enabledprior to the suspension. The subscription is resumed on the same terms as before.

24Subscription termination
You can terminate your subscription at any moment, but:

If daily charging is in effect, the subscription will be terminated immediately.
If a customer pays for the service on a monthly basis, the subscription will remain active till the endof the current calendar month. Money paid by a subscriber in advance is not refunded.

To terminate a subscription, go to the Administration tab and select Unsubscribe.

Manually resuming a subscription after termination  Once the Resume action is selected, your subscription is resumed and the Dr.Web installer download
link is available again. This, in fact, is considered a new subscription. The automatic monthly renewal
service is also enabled if it had been activated before the subscription was terminated.

Select Resume subscription in the Administration tab.

Creating a license certificate online
You can generate a Dr.Web license certificate in the Subscription Control Center to prove to inspecting
authorities that you are licensed to use Dr.Web software.

25

Statistics  
The Subscription Control Center provides various reports about actions performed by Dr.Web onprotected computers. This makes the operation of the software transparent to the user.

You can access information about the parameters of each subscription, its subscription group andoverall subscriptions statistics. At any time, you can check your subscription status, view information
about each subscription, including subscription history (arranged by group or by package) and overall
statistics.

Virus statistics
Easy-to-understand diagrams and ratings showing information about detected malicious programs canbe found in the Statistics tab.
You can define a period of time for which you want to view statistics. Infection-information available foreach protected computer includes:Statistics on malware detected by Dr.Web.
Top ten viruses detected.

History log
The log contains comprehensive information (history) of user actions in the Subscription Control
Center, such as:Anti-virus protection components

Dr.Web anti-virus protection systemactions performed in the current month with a selected subscription or all subscriptions (subscribe,
cancel, suspend, login, etc.);user account transactions in the current month (refill, withdraw, and refund).

26

Dr.Web anti-virus
protection system
Information security
policies

27

Objective №1Creation of a solid protection ecosystem
As practice shows, workstations, and servers are the most vulnerable LAN spots. That’s where viruses
and very often spam are disseminated.
Viruses can get into computers using very different methods: from user flash drives, password-protectedarchives attached to e-mails (and, therefore, not scanned on the server, and compromised websitesthat users visited after following links from incoming messages.
In accordance with existing standards, each workstation’s anti-virus protection system must include
effective anti-virus software and a system that restricts access to local resources in order to avoid
intentional or unintentional data access, and disrupt system operation.
A common misconception is that there are relatively few malware for Mac, Linux and Unix operating
systems, and only Windows workstations and servers need to be protected. As a consequence of sucha «security» policy, malicious programs obtain a kind of “asylum” on unprotected computers; — eventhough they can’t infect operating systems and running applications themselves, they can use them asa source of infection, — for example, via shared network resources.

Important!

Information security policies

Dr.Web anti-virus protection system

The Dr.Web Anti-virus Control Center makes it possible to centrally manage an anti-virus protection
system for any number of workstations running Windows and Mac OS X.

28

Objective №2

File server protection
ThreatNormally, companies protect employee computers only, leaving servers, mobile devices, and employee
home computers unprotected. Finally, a virus that has gotten into workstations can break free, easily
penetrating servers containing critical information.

Why is it important to protect servers?








A user can infect a server with an unknown virus (bringing it or running from storage). An antivirus will detect it right away using heuristic mechanisms. Or it will at least cure the virus during
the next update.
The server can be hacked. An anti-virus will prevent this: it will detect and destroy malicious
programs. If a server is running under a centralized control system, the administrator will be
notified immediately of a change in workstation status (for example, an attempt to stop theprotection system).
Digital technologies are widespread in the modern world. Users work not only in offices but at
home; they store data on company and Internet file servers. They use their flash drives and thosereceived from friends and colleagues. These can contain viruses.
Modern cell phones already have the same features and vulnerabilities as PCs. They run OS and use
applications that might also be compromised. And they can disseminate viruses into a corporate
network and infiltrate the server.

The best practice
If a company operates a dedicated file server, it must also be protected.

Solution  To protect a file server, Dr.Web Premium, which supports Microsoft Windows 2003/2008, will suffice.
In contrast with standard, costly server-based anti-virus products, protecting your server with theDr.Web Anti-virus service will cost your company the price of protecting workstations only. And this is
another of the service’s many benefits.

Important!
The Dr.Web Anti-virus Control Center makes it possible to centrally manage an anti-virus protection
system for any number of file servers running Windows.

Protection of employee personal devices
Today, a large portion of the computers found within a company’s premises is not company property.
Those are employee laptops and smart phones. Enthusiastic employees work not only in the office but
also while commuting and when at home. They often sacrifice hours of rest while staying connected.
Businesses are happy to take advantage of such an approach. Many companies use outsourced
employees, which saves money.
But a coin has two sides. In other words, everything comes at a price. In yesterday’s world, such an
approach guaranteed the desired level of security — since system administrators controlled every single
device at the company’s disposal. But now that’s impossible.

Threats






Almost two-thirds of employees (63.3%) remotely access a corporate network from personal
devices, including mobile phones.
Up to 70% of infections infiltrate the corporate environment from personal laptops, netbooks andultrabooks, mobile devices, and removable media (flash drives)—often brought from home.
Around 60% of home computers have no anti-virus protection! So outside of their offices, people
use devices that are prone to be compromised by hackers; the applications they use may havevulnerabilities, and their computers can be infected with viruses and Trojans. And yet these people
regularly access the company’s network.
This greatly increases the risk of data leaks and unauthorized data modification.

29

Facts
They may be good professionals, but they are not experts on anti-virus protection and are often
disconnected from reality.
It is in a company’s best interest to ensure that all of the devices used by its staff—wherever
they are used and no matter who owns them—are secure.  
To do this, companies must ensure:




that any information on the user devices is secure;that they protect themselves against the propagation of viruses and Trojans from user devices;that all devices, including mobile phones, are protected; — even a single unprotected device is abackdoor for criminals.

But employees use their personal devices for personal purposes!
And a child can be allowed to use a laptop, spend an evening in the social network infested with viruses,
download and install a music file from a suspect site... How can we speak about corporate data security
in this case?
With the Dr.Web Anti-virus service, you can virtually do the impossible: — protect any device so that it
will be beneficial to — the entire company and its employees.

The best practice






Obtain a subscription to the Dr.Web Anti-virus service for your employees, — and all of thecomputers that have access to your company’s local network will be protected by the same
manufacturer.
Using the Service Control Center, you can enforce an enterprise information security policy on
employee personal devices including making it impossible to disable updates and regular scans
and remove certain protection components.
Employee opinions about which anti-virus should be installed on their personal devices must be
IGNORED — until the devices are incorporated into a corporate network. Otherwise, such devices
should be declared «untrusted» and should not have access to the network.

This is the only way to ensure that employee personal computers in the network do not get
infected.

Benefits for the company
Employee loyalty. An anti-virus for free is a great bonus!
It makes protection cheaper.
It’s possible to control any protected computer from one location.
Employees can work all over the world with the same level of protection.
Guarantee of data safety (including personal data) at any given time.
Reduction of downtime due to infection.

Employees moved beyond the protective perimeters of their companies a long time ago, and it’s nolonger possible to move them back into it. And it’s not necessary. It’s reasonable to expand the officeperimeter including employee spaces within it.

Protection for employee office and personal mobile devices
Now, the most common devices are based on Android OS.

Information security policies

Dr.Web anti-virus protection system








ThreatsThe number of threats for Android OS is booming with the increasing number of devices used.
Banking Trojans for Android already exist.
Mobile devices may be lost/stolen. Your information (passwords and logins for corporate resources
access) can be stolen by hackers.

Solution  
The Dr.Web Premium package includes a free subscription to Dr.Web for Android. The system contains
the following protection components:
Anti-virus — to deflect malicious files including those designed to monitor your movements,
contacts and communications.

30




Anti-theft — a system of protection against the loss of the mobile device. If the device is stolen or
lost, you can remotely wipe all data.
Anti-spam — to protect against unwanted messages and calls, and wallet-busting SMS Trojans.

Important!

Regular updates of virus databases andprogram modules
ThreatAn anti-virus whose updates can be disabled by users or are made on a case-by-case basis cannot
properly protect your system.

Facts






Dr.Web virus databases are updated several times a day.
Daily, Doctor Web adds about 200 new entries to its virus database, which allows it to detect mostthreats coming in for analysis.
Hot updates are released as soon as analyses are completed.
To avoid false positives, an update is tested over a huge number of uninfected files before it isreleased.
As soon as an update is released, users can retrieve it from several servers located at various pointsof the globe.

The best practice





To ensure the relevance and integrity of the anti-virus protection, timely installation of all updates
made to the virus databases and anti-virus application modules is required.
User opinions about whether the anti-virus protection system should be rebooted after it has been
updated should be IGNORED.
Only a centralized control tool can ensure regular updates and keep the protection components of
the anti-virus protection system up to date.
Updates should be monitored on a daily basis — because viruses capable of disabling updates orblocking access to the update server can emerge.

Important!
No other software requires such frequent updating as an anti-virus. New viruses are being written all
the time, and virus databases are updated very frequently. Never disable automatic updating!    

Solution  
With two or three clicks, the Dr.Web Anti-virus service Control Center can the Dr.Web Anti-virus service
Control Center can the Dr.Web Anti-virus service Control Center can prevent a workstation from being
updated by a user; disconnect an unupdated agent from the network, thus preventing the spread ofoutbreaks over the local network and beyond; and also:

Пн
Вт
Ср
Чт
Пт
Сб
Вс




monitor virus databases and the status of workstations;apply the update settings of one station to another station or to a whole group (or groups).
31

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01:00

configure the Dr.Web component update procedure on protected workstations by distributing theload at different time intervals;
00:30



00:00

Objective №3

The Dr.Web Anti-virus service Control Center makes it possible to centrally control the anti-virus
protection for any number of mobile devices running Android (starting from version 6.2).

Objective №5 Objective №4

The updating of «mobile agents»
ThreatThough it is protected with a licensed anti-virus but not updated regularly, a single PC can be a potential
danger to the entire local network. Moreover, this «travelling» computer might have a Client-Banksystem installed.

Solution
If a laptop is not used in a LAN for a long time, set the mobile mode of the agent to communicate withthe update server. The Mobile Mode of the Dr.Web Anti-virus service agent makes it possible to receive
updates even from outside a corporate local network, which is especially important for employees
travelling on business.

Regular scans of workstations
ThreatsAn anti-virus is not aware of 100% of viruses at any arbitrary point in time.
It may take days or even months between a new virus appearing and its signature being added to
the virus database.
Even if a signature added to the database can detect a virus, this does not mean that it can cure thevirus, because it may take a long time to invent a way to cure it.

Facts



After a PC has been scanned and the anti-virus software has been updated, a significant numberof threats previously unknown to it may be found.
The scanner performs a check deeper than that carried out by a background file monitor. That is
why sometimes it turns out that the scanner detects viruses not seen by the file monitor.

The best practiceSolution  Regular scans at the individual workstation level are configured in the Scheduler which makes it possible to:






Information security policies

Dr.Web anti-virus protection systemA system should be scanned at least once a week.
The Quarantine folder into which suspicious objects are moved should also be regularly scanned
because it may contain previously unknown viruses or files moved there as a result of anti-virus
false positives.
Employee opinions about how often regular system scans should be conducted must be IGNORED.

run an unattended scan of a workstation;
specify any necessary scan schedules, i.e., scan the system at a time convenient for employees;
run mandatory scanning upon system booting;specify scan paths (locations, disks and folders to be scanned on a compulsory basis) and
exceptions;specify the sequence of automatic actions to be taken towards detected malware and suspicious
objects.

Important!
The default scan settings defined by Dr.Web developers are the most optimal. They don’t need to bemodified unnecessarily.

32

Objective №6Centralized control over regularscanning of workstations
The best practice

The only way to ensure regular scanning of all local network stations is tocentrally prohibit theoption to disable scanning.

Solution  
The Dr.Web Anti-virus service Control Center allows a security policy for regular scanning to be centrally
enforced:

run/stop unattended scans of a workstation;
specify scan paths;
specify any necessary group and individual scan schedules, i.e., scan the system at a time
convenient for employees.

Additionally, the Control Center allows any agent components (except SpIDer Guard) to be started/
stopped.

33

Objective №7

Removable media access restriction
Important!
These features are only included in the Dr.Web Premium subscription package.

ThreatWith a great number of new viruses appearing every day, there is no way that an anti-virus canknow all of them; — the risk of infection with an unknown virus always persists.
E-mail is no longer the main source of infection even in highly protected environments. It has beensuperceded by removable media, particularly, by flash drives.

Important!
Important! Removable media includes not only flash drives but any USB device. A virus can be transmitted
from one PC to another even with a camera or a portable media player.







Trojans are today’s most common threats. These are malicious programs incapable of selfreplication and unable to spread independently. People spread Trojan horses from one PC toanother using flash drives.
According to various estimates, 7-22% of data-loss incidents are caused by virus activities.
Viruses can result in sensitive information being leaked, a company being disconnected from theInternet, and employees losing worktime while the health of computers infected with viruses isbeing restored.
The constant threat of viruses penetrating the corporate network diverts system administratorsfrom performing other tasks necessary for the development of the company.

Solution

Information security policies

Dr.Web anti-virus protection system

If you want to completely disable removable storage devices from being used on workstations, enable
the «Block removable storages» option in Dr.Web Office Control preferences. Using Office Control
overrides one of the main sources of viruses: — removable media.

34

Dr.Web Office Control’s access restriction system:Defines the files and folders on a local network to which an employee may have access, andprohibits access to those that are off-limits — i.e., this prevents data and sensitive information frombeing deliberately or intentionally damaged, deleted, or stolen by attackers or insiders (employees
seeking access to confidential information);
restricts or completely prohibits access to Internet resources and removable devices, and, therefore,
excludes the possibility of a virus invading via those sources.

An additional mechanism for protecting against viruses that spread through removable media is to bar
autorun in the SpIDer Guard file monitor. After enabling the «Block autorun from removable media»
option, you can still use flash storages in cases where not using them would be very inconvenient.

The above steps are effective but still not sufficient, as an employee can find and disable
these settings.

The best practice
Users should only have access to the local resources that are required for them to perform their tasks
at work. It’s no use trying to convince staff that flash drives are dangerous. It is much easier to centrally
disable access to such devices.

Solution  
Restricting access to removable devices is centrally configured in the Dr.Web Anti-virus service Control
Center.

35

Objective №8

Restricting Internet accessProtecting against malware infections
and phishingThreat
For their work, people need to be able to read news on the Internet and be informed. The danger is thatthe majority of office staff:





access the Internet from office computers;
perform their tasks under an administrator account in Windows;
use weak passwords that can be easily cracked;
do not install security updates for programs they use.

Uncontrolled Web surfing increases the risk of data leakage and unauthorized modification ofsensitive data

Which websites are most likely to be sources of malware and phishing attacks(in descending order of incident frequency)?




Sites related to technologies and telecommunications.
Business websites: business outlets, business news portals, accounting related sites and forums,
online courses/lectures, services to improve business efficiency.
Adult content websites.

The best practice
An anti-virus system should be used to scan all the links that offer to download resources from the
network, and all traffic until it enters a computer.

Solution  
Composite protection is recommended to protect your system against infection when visiting a malicious
website.

Important!
Dr.Web anti-virus features allow you to:partially restrict Internet access;create and use black and white lists of addresses, so you won’t have to block Internet accesscompletely for employees if it is needed to do their jobs;
block Internet access, where essential (for example, on computers running accounting software);Make it impossible for an employee to disable the restrictions locally.

Protection with the Dr.Web Anti-virus engine  

Information security policies

Dr.Web anti-virus protection system







ScriptHeuristic prevents any malicious browser scripts and PDF documents from being executed,
while not disabling features provided by legitimate scripts.
The heuristic analyzer designed to identify new, previously unknown viruses that have no entries
in the virus database.
Fly-Code technology to detect and neutralize viruses disguised with unknown packers.
Part of Dr.Web Anti-rootkit (Anti-rootkit API, or arkapi), the resident background scansubsystem that searches for active threats among critical Windows areas such as start-up objects,
running processes and modules, system object heuristics, RAM, MBR/VBR, and BIOS. Whenthreats are detected, the subsystem cures them and blocks harmful effects.

36Software-based protection for individual workstations











SpIDer Guard file monitor ensures protection against active infections in the system.
Dr.Web Office Control scans 10 categories of dangerous and unwanted websites (social
networks, gambling, etc.) against an updatable database.
SpIDer Gate® HTTP monitor scans traffic before it enters a PC — against signatures and using
heuristic techniques.
The SpIDer Gate module transparently scans incoming and outgoing HTTP traffic in real time,intercepts all HTTP/HTTPS connections, filters out data, automatically blocks infected web pages
in any browser, scans files in archives (such as those downloaded via download managers andother applications that exchange data with web servers), and protects users from phishing sites
and other dangerous web resources.
You can disable the scan of outgoing or incoming traffic and create a blacklist of applications
whose HTTP traffic will be scanned no matter what (black list). You can also define applications
whose traffic will not be scanned (white list).
SpIDer Gate operates independently from web browsers.
Filtering does not affect overall system performance, surfing speed, and traffic.
No configuration is required in the default mode; Dr.Web SpIDer Gate starts scanning right after
installation.

Important!
These components are only included in the Dr.Web Premium subscription package.

37

Objective №9Reducing Internet costs and employee
monitoringThreatOne hour of daily web surfing by every employee can add up to 12.5% of what companies spend
on salaries.
During certain times of day (e.g., lunch hour), employees can monopolise up to 80% of acorporate network bandwidth for their personal needs.

The best practice




During working hours, staff should have access only to Internet resources required for their work.
Use the centralized control to deny employees access to unwanted Internet resources.
In this case employee opinions about whether certain websites are malicious should be IGNORED.

Solution  
The Dr.Web Anti-virus service Control Center makes it possible to:create Internet access policies for single users and user groups;
prevent employee attempts to visit unwanted pages, such as social networks, online shops, andgame sites.

Information security policies

Dr.Web anti-virus protection system




38

Anti-spam protection
Important!

Objective №10

These features are only included in the Dr.Web Premium subscription package.

Reduction of spam traffic andelimination of up to 99% of threatsthat spread via spam
Threats  
1.

Mail traffic is the main transport for viruses and spam. If malware infects a computer, it canaccess the employee’s address book which, along with contacts of other employees, may containaddresses of customers and partners; — that is, the infection won’t be confined to the corporate
network but will spread outside.

2.

Carelessness, negligence and ignorance of simple basics of computer security are often the reasons
why computers become a part of botnets and a source of spam that damages a company’s image
and can place it on a black list, possibly compelling a provider to disconnect the company from theInternet for sending out spam.

Risks of using a free anti-virus without anti-spam  
Virus-related risks

Reputational risks









The possibility of infecting a computer andturning it into a botnet node and a target for
hacker attacks — up to a denial of service.
The possibility of compromising a company byentering it on a black list and disconnecting itfrom the Internet for sending out spam in theevent it got into a botnet.
Increasing costs of IT infrastructure (payingfor «parasitic» traffic/costs for e-mail storage
including spam) and traffic.





Preventing partners from receiving e-mail byentering the company on black lists.
Worsening reputation in the eyes of consumers
and partners.
Perception of the company as being
technologically backward.
Loss of customers; — refusal of a company’s
services.

Misconception
Anti-spam needs to be constantly trained.

Facts
An intelligent Dr.Web anti-spam filtering system does not require configuration and training, — unlike
trainable anti-spam systems that require daily work on the part of system administrators.

The best practiceE-mail traffic should be scanned before messages are downloaded by a mail client to prevent itfrom being exploited by malicious code.
Only comprehensive solutions for e-mail that combine an anti-virus and an anti-spam can ensure
its complete protection and reduce non-production costs (i.e., losses arising from organizationaland management shortcomings).

Solution  
Dr.Web Anti-spam, included in SpIDer Mail monitor, scans messages before they are downloaded
by a mail client and prevents malware arriving with spam from exploiting software vulnerabilities.
Its operation does not affect overall system performance. The effectiveness of rejecting spam reaches
97–99%.

39

Advantages of Dr.Web anti-spam  







Objective №11

No training — unlike anti-spam solutions that require daily training, the intelligent Dr.Web antispam starts working as soon as the first message arrives, without any training or configuration.
High spam-detection rate — different filtering technologies ensure the high probability ofdetecting spam, phishing, pharming, scamming, and bounce messages.
Anti-botnet — your company will not be disconnected from the Internet by your provider forsending out spam.
E-mail will not get lost — filtered e-mail is not deleted, but is moved into the special folder of amail program (provided this folder is configured on a local PC) where they can be checked for false
positives, if necessary.
Less traffic — a spam analyzer module is absolutely self-contained; no connection to an external
server or access to a database is required for its operation.
Always up-to-date — unique spam detection technologies based on thousands of rules allow
updates to be made as often as once every 24 hours.
Low system load — the anti-spam does not affect overall system performance and does not delay
e-mail delivery.

Increasing employee performance
Today’s information surplus makes employee concentration a valuable and almost non-renewable
resource. An excessive amount of information and its easy accessibility over the Internet make it
extremely easy for office workers to get distracted. Daily spam cleanings, persistent pop-ups, andflashing banners lower concentration and negatively impact an employee’s emotional and mental
state. It turns out that keeping employees focused costs more than combating distractions.

Threats
1.

On average, an office worker spends 6 to 11 minutes of daily working time to view and delete
spam.

2.

The higher the position of such an employee, the more the company loses on paying for theirlabour.

Risks
Using anti-virus without anti-spam:





Solution  
Using anti-spam as part of Dr.Web Premium is an effective tool against numerous distractions that
reduce the loss of working time thanks to:

Information security policies

Dr.Web anti-virus protection systemreduces the performance of all employees who receive mail and have to clean up their mailboxes
from spam;leads to unproductive losses of working time and delays in job duties, as well as delays in thefulfilment of the company’s obligations towards its customers and partners;
makes employees less attentive and more tired because of distractions;causes employees to be irritated and frustrated with the management’s inability to cope with the
problem (high reputational risk for the management!).

stable and secure operation of the computer (free of viruses and spam in the mail traffic);
the absence of spam in employee mailboxes which may take a lot of time to clean up.

Configuring anti-spam on an individual workstation
The anti-spam can be enabled in the Dr.Web SpIDer Mail software component.

Black and white lists
When necessary, it’s possible to create lists of trusted and blocked addresses, the mail from which will
be filtered as needed by default.

40

Objective №12Centralized control making it impossible
to disable anti-spam
The best practiceCentralized prohibition of anti-virus setting modification by employees is only one efficient measure
to prevent users from disabling an anti-spam or editing black and white lists.

Solution  Centralized anti-spam settings are configured in the Dr.Web Anti-virus service Control Center.

41

Objective №13

Protection against virus attacks on
devices with e-banking systems
installed
Note!
1.

Modern threats are created by well-organized criminal gangs, not to hone programmer skills, but
to rob money from those who know how to earn money.

2.

Any software, including e-banking systems, contains vulnerabilities.

Scenarios of modern attacks aimed at stealing money
To penetrate/imbed viruses into a system that is used to work in the Client-Bank system, the following
can be used:






Phishing websites.
Creating fake websites.
Hacking Internet websites and resources with high traffic.
Social engineering techniques.
Hacking computers.

Types of attacks aimed at stealing money









A PC can be infected with a WebInject (sometimes with redirection to a phishing site).
An attack on data links; — HTTP requests are intercepted in order to get login/password ortransferred screen forms
A virus attack on a server in which case their objectives may be to search for e-banking server
vulnerabilities or to conceal a theft of funds
Attacks on a computer over the Internet in order to steal a private, digital signature key andpasswords.
Attacks on a computer over the Internet in order to capture computer resource management
remote control.
Attacks in order to substitute documents when they are submitted for signature.
Attacks in order to substitute some or all software.
Implementation of backdoors or Trojans.





office PCs;personal employee devices;personal devices of a target company.

Objectives of attacks




Information security policies

Dr.Web anti-virus protection system

Targets of attacks

to steal and substitute access authentication credentials (login and password) for an e-banking
system;to post banking transactions using remote access — in an existing or parallel session;
to penetrate protected corporate networks.

Theft methodsThe criminal creates a remote unauthorized payment directly from a client computer using
malicious software.
The intruder sends payment orders via a client computer to coincide with a client’s session in the«Client-Bank» system (with the possibility of signing a document with a key stored on alienatedmedia such as eToken, iKey, etc.).

Outraged customer  «We bought an anti-virus, and our system administrator is earning his keep; the systems are being
updated...But money was lost! Who is to blame?»

42Facts1.

In most small and medium-sized companies only the CEO is entitled to sign payment orders. But
two digital signatures — the CEO’s and the accountant’s — significantly reduce the risk of virusrelated thefts.

2.

Users access e-banking systems not only from their office computers. Quite often they use home
PCs and mobile devices (usually those running Android OS) that sometimes don’t have any antivirus installed, or operate a free version with restricted functionality.

In Russia, there are no solid statistics on money being stolen via e-banking systems. Very often, victims
do not approach law enforcement authorities for help, believing that it is impossible to have the money
returned, and this only makes matters worse. They do not know how to act in that situation, how toinitiate an investigation; they lose time.

Threats
1.

Modern, effective Trojans are aimed at stealing money from companies and individuals.

2.

The most effective and dangerous, Trojan.Carberp spreads using Black Hole Exploit Kit, a set ofvulnerabilities that exploit browsers and operating system bugs and undocumented features.

3.

An organized criminal group works on the development and «promotion» of Trojan.Carberp: thedevelopers are located in one country, while the servers that disseminate the Trojan are in another,
the organizers are in the third, and «partners» who buy a part of a botnet for criminal use are inseveral countries.

4.

The Trojan can also download special plug-ins. At the moment, plug-ins exist for almost all kindsof known e-banking systems. Trojan.Carberp can open any file located in a compromised system,
establish Remote Desktop session over RDP, or even remove an OS from a compromised system.
Thanks to remote control and plug-ins, an attack can be carried out against a specific company fromthe outside, on demand. The Trojan’s actions against your company depend on the «customer».

5.

Carberp family viruses merely get into user computers during visits to hacked websites,
including news and accounting sites which are visited daily by potential victims. No need totake any action to get the system infected. It occurs automatically.

6.

Just 1 to 3 minutes are enough for a Trojan to steal passwords and cash from a victim’s account.

7.

Daily, several signatures of this Trojan are added into the Dr.Web virus database; — the program
is constantly being improved by its authors. Here is an example of new Trojan entries in one day:
Trojan.Carberp.14(2) Trojan.Carberp.15(7) Trojan.Carberp.194 Trojan.Carberp.195
Trojan.Carberp.196 Trojan.Carberp.197 Trojan.Carberp.198 Trojan.Carberp.199 Trojan.Carberp.200
Trojan.Carberp.201 Trojan.Carberp.202 Trojan.Carberp.203 Trojan.Carberp.204 Trojan.Carberp.205
Trojan.Carberp.206 Trojan.Carberp.207 Trojan.Carberp.208(14) Trojan.Carberp.209
Trojan.Carberp.210 Trojan.Carberp.211 Trojan.Carberp.212 Trojan.Carberp.214 Trojan.Carberp.215
Trojan.Carberp.216 Trojan.Carberp.217 Trojan.Carberp.218 Trojan.Carberp.219 Trojan.Carberp.220
Trojan.Carberp.221 Trojan.Carberp.222 Trojan.Carberp.224 Trojan.Carberp.225 Trojan.Carberp.226
Trojan.Carberp.227 Trojan.Carberp.228 Trojan.Carberp.229 Trojan.Carberp.230 Trojan.Carberp.231
Trojan.Carberp.232 Trojan.Carberp.233 Trojan.Carberp.234 Trojan.Carberp.235 Trojan.Carberp.236
Trojan.Carberp.237 Trojan.Carberp.238 Trojan.Carberp.239 Trojan.Carberp.240 Trojan.Carberp.241
Trojan.Carberp.242 Trojan.Carberp.243Trojan.Carberp.244 Trojan.Carberp.245 Trojan.Carberp.246
Trojan.Carberp.247 Trojan.Carberp.248 Trojan.Carberp.249 Trojan.Carberp.250 Trojan.Carberp.251
Trojan.Carberp.252 Trojan.Carberp.253 Trojan.Carberp.254 Trojan.Carberp.255 Trojan.Carberp.256
Trojan.Carberp.257 Trojan.Carberp.258 Trojan.Carberp.259 Trojan.Carberp.260 Trojan.Carberp.261
Trojan.Carberp.262 Trojan.Carberp.263 Trojan.Carberp.264 Trojan.Carberp.265 Trojan.Carberp.266
Trojan.Carberp.267 Trojan.Carberp.29(14) Trojan.Carberp.33(10) Trojan.Carberp.45(4)Trojan.Carberp.5(3) Trojan.Carberp.60(6) Trojan.Carberp.61 Trojan.Carberp.80

Meanwhile, it’s only one Trojan modification...

What can a company do to counter this, having at its disposal only a file anti-virus with no comprehensive
anti-virus protection suite? — NOTHING.

The best practice1.

An anti-virus on its own is not enough to protect against such attacks. To significantly reduce therisk of infection, an anti-virus protection system should include:



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

A system able to cure active infections, — to «extinguish» the activity of the malware thatsomehow penetrated the system and clean it up.
The best self-protection system is the system that functions normally until an update isreleased that can cure an infection.
Office control has a mechanism to limit access to Internet sites (remember that Trojan horses
are distributed through sites).
Hyperlink scanner (HTTP monitor).
Control Center; — the system should not allow employees to change the settings under thepretext that «everything is slowing down.»
43

2.

Practice shows that payments can be made not only from PCs located in the accounting department,
but also from home PCs and mobile devices. Therefore, all machines and mobile devices used bycompany employees need to be protected.

3.

A computer on which an accounting system or a «Bank-Client» system is installed must becompletely disconnected from the Internet. The use of removable devices should be CENTRALLY
blocked on such a PC*.

4.

An accountant’s opinion about measures taken to protect such a computer should be IGNORED
completely.

* This is performed by using the Office Control in the Dr.Web Premium subscription package.

Facts
The first-ever banking Trojan for Android, Android.SpyEye.1, already exists.

What to do if money gets stolen from an e-banking system
Unfortunately the victim discovers the theft when it’s already happened. At this point, the way thevictim responds to the incident becomes extremely important. Before you follow our recommendations,
make sure that the theft occurred as a direct result of the virus. For this purpose, it’s enough to briefly
interview employees having access to the e-banking system. If you or they did not perform an operationthat you consider suspicious, it’s likely the result of a virus or an attacker.

Important!





Do not attempt to update the anti-virus or run a scan— — you may destroy the traces of intruders
in the system!
Do not attempt to reinstall the operating system!
Do not attempt to remove any files or programs from the disk!
Never use the computer from which e-banking system authentication credentials have allegedly
leaked — even if there is an urgent need for it!

1.

Immediately contact your bank; — it may still be possible to stop payment. Even if the payment has
already been transferred, ask for all transactions with a compromised account to be blocked before
new access authentication credentials (login and password, etoken etc.) are issued to you.

2.

Notify your bank (the bank sending the payment) by fax. Print out the request in TRIPLICATE, andsubmit them to the bank. Ask for the registration numbers to be included on two copies: — one willremain with you, and the other will be attached to your statement to the police. Your application
should contain the date and serial reference number of the document accepted by the secretary.

3.

Fax a notification to the beneficiary, the bank that receives funds from your account. Similarly, make
THREE copies and register them.

4.

Submit a statement to the police and attach the notifications to the two banks to it (recipient andsender of the payment). To do this, visit the nearest police department.

5.

Notify your provider in writing, asking them to provide logs of network connections for the period
when the theft occurred.

Important!
Information security policies

Dr.Web anti-virus protection system

Your actions must be swift and decisive:

ISPs keep logs of network connections no longer than two days, — so you have little time!
All the above must be completed within 1–2 days after the theft has been discovered!

44

Objective №14

Protection against hacker attacks
Types of hacker attacks
There are many types of network attacks. As a rule, to carry out attacks, criminals take advantage ofvulnerabilities of the operating system or other installed software; they also limit the victim’s processing
power. Network attacks can be subdivided as follows:


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DoS or DDoS attacks (attacks that cause denial of service) are directed towards temporarily
disrupting a targeted system.
Password attacks aimed at identifying used passwords, — through brute force or by means ofsocial engineering.
Spoofing inserts false information or malicious commands into the normal data flow; traffic
redirection to a false IP address and/or its substitution.
Sniffing — the capture of traffic (for example, all of a victim’s e-mail messages) for subsequent
analysis.
TCP Session Hijacking.
Man-in-the-Middle. The attacker is located between two network hosts, and, in fact, acts
as a proxy server, viewing the transmitted information and being able to modify it for his own
purposes. The purpose of these attacks is to steal information, intercept the current session andobtain access to private network resources, analyze traffic, obtain information about the network
and its users, perform DoS attacks, distort transmitted data and input unauthorized information
into network sessions.

And that’s not all. Network attacks also include all methods of intelligence carried out on network
channels, breach of trust and unauthorized access. For example, port scanning; — this type of threat is
not an attack but usually precedes one, as it is one of the main ways to get information about a remotecomputer. Information obtained by a scanner (a «snapshot» of the system) allows an attacker to get
an idea about the type of operating system on the remote computer, and thus about the OS-specificvulnerabilities.
New types of attacks are constantly emerging. In particular, the transition of companies to «clouds»
has caused attacks on communication channels to intensify, and the introduction of IPv6 has led to thecreation of new types of attacks related to vulnerabilities of this protocol whose implementation is still
undergoing refinement.

Consequences of attacks




Damage or destruction of information resources rendering them impossible to use, and downtimes.
Leaks of confidential data, including passwords, email, and generally any information that can bestolen.
Reputational risks — delays or failures to fulfill obligations to customers and partners.

Important!
Attacks aimed at the introduction of malicious software usually remain unnoticed by victims, and their
computers get controlled by attackers.

Objectives of attacks




Political motives.
Orders of competitors (including industrial intelligence, revenge).
Hooliganism.

Solution
Firewall included in the Dr.Web Anti-virus service:








protects from insiders by preventing the network from being scanned or connections to a remote
desktop from being made;prevents hacker infiltration through unsecured ports;
protects against unauthorized access;reduces the risk of hacking through a vulnerability;
prevents data leaks over the network;
blocks suspicious connections on package and application layers;
application layer connection control makes it possible to monitor the interaction of applications
and processes with network resources and to register all access attempts in the applications log;45



packet-layer filtering makes it possible to control the connection to the Internet regardless of what
application is using it. The packet-filter log stores information about packets sent over network
interfaces.

Important!

Objective №15

By default, the Dr.Web firewall is not installed. To install this component, you need to uncheck the box
next to its name during installation.

Protection against intrusions via
vulnerabilities
ThreatA vulnerability is a flaw in the software that can be exploited to compromise its integrity or render
it non-operational.
There are vulnerabilities in every piece of software. There are no invulnerable programs.
Modern virus writers exploit vulnerabilities to penetrate a computer’s operating systems andapplications (browsers, office products, such as Adobe Acrobat Reader, and plug-ins for browsers
to display flash).

Important!
No software other than an anti-virus can clean a system from malicious software that has penetrated itby exploiting a vulnerability.

The best practice
Keeping installed software up to date is as important as updating your OS. Theoretically any error in the
program code can be used to cause harm to the system. In this case it does not matter whether it is a
short-term failure or serious data damage. To avoid this, it is important to monitor the condition of yoursoftware and promptly download updates or new versions.

Solution

Information security policies

Dr.Web anti-virus protection system

Using SpIDer Gate HTTP monitor and SpIDer MailD mailbox monitor makes it possible to keep malicious
objects from penetrating program vulnerabilities (such as browsers, Adobe Flash and Adobe Acrobat
software, e-mail clients), since all the traffic, including encrypted traffic, is scanned before it gets into
an appropriate program.

46

Objective №16

Protection against infections madeusing social-engineering techniques
The most terrible virus is a user.
Folk wisdom
Most modern malware found in the wild cannot spread on its own and is meant to be distributed byusers.
It is users, ignorant of computer security basics or simply tired or careless, who unintentionally help
malware penetrate a network (by using USB devices, automatically opening e-mails from unknown
senders, uncontrollably surfing the web during business hours, etc.).
To distribute Trojan horses, virus writers resort to social engineering techniques to take advantage ofusers and trick them into launching malicious files. The tricks are many: phishing links, fake e-mails frombanks or social-networking website administrators, and much more. The aim of all social engineering
techniques is to acquire personal information ranging from passwords to access various web services toconfidential and bank account information.

The best practiceOne does not need much to cope with scammers who use this method of attack. Adhering to some
simple rules helps to significantly reduce the risk of data loss:
1.

If you have received a letter containing a request to report or confirm your password for any
resource, — delete it, no matter what horrible threats it may contain (account deletion, accountreset, etc.). Administrations of network resources, especially banks, will never ask a user for
credentials.

2.

If you have received a letter or a strange message allegedly from your friend that, among otherthings, contains hyperlinks to certain resources, — then contact this person some other way (forexample, by telephone) and make clarify what they sent to you and why. It is possible that thisperson’s account was compromised and is being used by hackers.

3.

If any third-party resources invite you to visit a page where you will have to enter your personal
data (for example, the link to vkontakte.ru), —please spend some time manually entering the textof the link into the browser address bar;— this will completely exclude the risk of getting into aphishing site (there are many methods of masking the true paths of links). Before entering the linkin your browser, check whether the domain name of the site corresponds to the original domainname (to trap you, a malicious link, for example, may contain vkontacte.ru instead of vk.ru).

4.

After reading online about a «fried» fact — e.g., about a new way of reading other people’s SMS;
— it’s best not to test it in action. Hackers never unveil which vulnerabilities they have found. In thiscase, they are exploiting user curiosity to make them move to the infected sites they need.

5.

Do not disable the HTTP monitor in the anti-virus; — this will protect you even more when surfing
the network.

Important!
Do not disable the SpIDer Guard file monitor. It must reside in the computer’s memory and prevent
infection by scanning files before they are launched as well as all system processes—every time the antivirus is updated. SpIDer Guard is effective against all known and many unknown threats, because it
utilizes heuristic-analysis techniques. Even if a new virus is not detected by SpIDer Guard, it will still not
be able to perform a malicious action.

47

Objective №17

Reduction of downtime caused byviruses
Viruses and spam are the main threats to the security of a company of any size. Analysis of corporate
network security, preventive measures and overcoming consequences of virus attacks are daily tasksof IT personnel. Reducing downtimes caused by malware is a key task for system administrators. The
efficiency of an entire company’s business routines and its positive image of a reliable partner depend
upon the successful accomplishment of this task.

Threat

Downtimes per user average 2 hours per month.
The higher an employee’s position — the more costly the downtime.

Time spent waiting for a problem to be resolved, resolving the issue, and searching for a solution on
one’s own may have unpredictable consequences including data losses.

Solution
If you use the anti-virus as a service:

software is upgraded and updated centrally in an automatic mode under the control of the service
provider or a company’s system administrator;
downtimes caused by untrained users’ inappropriate responses to virus infections, resulting in
disrupted daily business routines, are a complete non-issue (the anti-virus software is maintainedby the provider).

Information security policies

Dr.Web anti-virus protection system

The Dr.Web Anti-virus service is a powerful tool for reducing outages causedby viruses and malware.

48

Dr.Web anti-virus
protection system
Services

49

Alerts
A system administrator receives alert messages about problems in the anti-virus network, for example,
reports on virus attacks, system alerts, and notifications about the results of scans performed by users.
Alerts are sent out by e-mail or over Windows standard wideband broadcast channels. Message bodies
can be customized.

Instant messaging
The messenger interface allows an administrator to send informational messages to selected users or
to entire user groups. This feature can be used, for example, to send messages on virus outbreaks andon what to do in case of infection by malware, as well as to report network technical problems, or sendseason’s greetings.

Statistics and reports
The system allows administrators to receive the following detailed information on the anti-virus
network’s status:








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

Detected viruses (list of infected objects, virus, anti-virus actions, etc.).
Information about detected viruses arranged by virus type.
Information about installed virus databases: the name of the file containing the specific virus
database Virus database version Total signatures in the virus database Virus database creationdate.
A list of scanning errors that occurred on user computers in a defined period.
A list of components launched on the computer.
Information about an abnormal status (possibly requiring intervention) registered in a defined
period.
A list of jobs assigned for the computer in a specified period.
Detailed information about all the of Dr.Web anti-virus modules: module description — its functionalname A file that corresponds to a certain product module The full version of the module, etc.
The list of software installations on the target machine.
Summary statistics.

Network security information can be presented in graphs. A system administrator can collect andanalyse virus event data from every protected computer on a regular basis and provide easy-to-readstatistical reports on the results of the monitoring.

The audit log allows all of the system administrator’s steps, when installing and configuring the system,
to be tracked. In case questions arise regarding the chronology of or justification for an administrator’s
actions, it can always submit a complete report on the work done. This guarantees that its actions arehighly transparency.

Important!
When investigating computer incidents, the audit log is used as part of the evidence base.

Services

Dr.Web anti-virus protection system

Audit log50

Conclusion

51

About Doctor Web
Doctor Web — Russian developer of Dr.Web anti-virus software. Our products have been developedsince 1992. Doctor Web is a key player on the Russian market of software that provide the information
security, the basic businesses needs.
Doctor Web is one of the few anti-virus vendors in the world that have their own technologies to detectand cure malware, an anti-virus laboratory, a global virus monitoring service and technical support.
The development of technologies to protect systems from both known and unknown threats is among
top priority of our programmers. Our anti-virus protection system allows information systems ofour customers to be protected from any even unknown threats. Dr.Web solutions that fully satisfy
businesses’ needs in anti-virus protection.
Doctor Web creates innovative business models based on its developments. In 2007 we become thefirst company to offer an innovative anti-virus as a service model. From this point on, the Software-asa-Service (SaaS) era in Russia’s anti-virus industry is underway and to this day, Doctor Web is still theundisputed leader in this segment of the market.

Conclusion

Doctor Web’s annual sales growth rate is above the industry average. Home users from all over theworld, small companies, large enterprises and backbone corporations are the loyal users of Dr.Web
products for many years. Doctor Web has received state certificates and awards; our satisfied customers
spanning the globe are clear evidence of the high quality of the products created by our talented Russian
programmers.

52

Contacts
RussiaDoctor Web
3d street Yamskogo polya 2-12А, Moscow, Russia, 125124
Tel: +7 (495) 789-45-87
Fax: +7 (495) 789-45-97
www.drweb.com | www.av-desk.com | www.freedrweb.com |mobi.drweb.com

China

Doctor Web Software Company (Tianjin), Ltd.
112, North software tower, № 80, 4th Avenue, TEDA, Tianjin, China
天津市经济技术开发区第四大街80号软件大厦北楼112
Tel: +86-022-59823480
Fax: +86-022-59823480
E-mail: D.Liu@drweb.com
www.drweb.com

FranceDoctor Web France
333 b Avenue de Colmar, 67100 STRASBOURG
Tel: +33 (0) 3-90-40-40-20
Fax: +33 (0) 3-90-40-40-21
www.drweb.fr

Germany

Doctor Web Deutschland GmbH
Rodenbacher Chaussee 6, D-63457 Hanau
Tel: +49 (6039) 939-5414
Fax: +49 (6039) 939-5415
www.drweb-av.deJapan

Doctor Web Pacific, Inc.
NKF Kawasaki building 2F, 1-2, Higashida-cho, Kawasaki-ku, Kawasaki-shi,
Kanagawa-ken
210-0005, Japan
Tel: +81 (0) 44-201-7711
www.drweb.co.jp

Republic of
Kazakhstan

Doctor Web – Central Asia
Republic of Kazakhstan, 050009, Almaty, Shevchenko, 165b office 910
Tel: +7 (727) 323-62-30, 323-62-31, 323-62-32
www.drweb.kz

UkraineDoctor Web Technical Support Centre
Office 3, 4 Kostelnaya str., Kiyev 01001, Ukraine
Tel./fax: +38 (044) 238-24-35, 279-77-70
www.drweb.ua© Doctor Web,
2003–2013