Japan SDGs Innovation Challenge for
UNDP Accelerator Labs

Seeking for expertise on building robust
conversational AI Chatbot
UNDP Accelerator Lab Nepal

Identified SDGs issues by UNDP Accelerator Lab• Digitization – a priority for the Government of Nepal (GoN)• Federal, provincial and local government• 2019 Digital Nepal Framework adopted by federal government• More than 36 million internet users with 74.63% using mobile internet• Facebook, viber and whatsapp most famous messaging apps

• During COVID-19 Acclab Nepal worked with GoN on:• Returnees tracking system• Job matching portal for returnees during COVID-19
 Digitalization of vaccine record in 7 municipalities
 Developed e-commerce platform “krishicoopbazar” for farmers
cooperatives
 Business continuity (ZOOM license) provided to all 753 local
government, provinces and at federal level• Websites and online services for e-governanceincreasing
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Identified SDGs issues by UNDP Accelerator Lab
Online query handling system for government services is very limited• Navigation to e-governance is difficult for a large segment of public• Limited query addressing time (office-hour)• Loss of time and investment in addressing queries manually• Insufficient service delivery for strong e-governance• Public dissatisfaction with government e-services
Chatbot can be possible solution
Possible area of conversational AI trial in• Lalitpur Kirtipur and Panchkhal Municipality• National Information Commission• Commission for the Investigation of Abuse of Authority (CIAA)

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Planned/on-going solutions by UNDP Accelerator Lab

Supports citizen toeasily navigate
through egovernance services

Available 24/7 toanswer citizensqueries

Provides consistentanswer to thecitizen and preventsfrom confusion

Increases efficiency
and economic value
by reducing timeand cost wastage

Conversation AI system integrated in GoN e-service platform

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Expertise/technologies expected from Japanese partners• Natural Language Processing• Conversational AI

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Resources the Accelerator Lab can provide
Relationshipandcollaboration
with GoN
Human Resourcefor
implementationand coordination

Possible
integration
and upscale
throughgovernanceprogramResourcesPartnershipwith Nepali
techcompany(Diyo.AI)

Impactevaluationand possible
scale-up
Communicationand outreachto citizen

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6Stakeholders of the project
Stakeholders

Role

Government of Nepal• Lalitpur Metropolitan City (Standing MoU)
• Kirtipur and Panchkhal Municipality (possible collaboration)• National Information Commission and CIAA

Implementation and integration

Conversation for integration of Chatbot is on-going
Diyo.AI

Provide technical support to develop
conversational AI in Nepali
Conversation for partnership is on-going and ready for collaboration

UNDP Accelerator Lab Nepal

Research, Coordination and Communication

UNDP Governance and Communication team
Coordination, communication and linkage• Diyo AI – support development of the conversational AI systemwith
in Nepalilargerlanguage
UNDP CO programs
Japanese Private Company

Development of Conversational AI chatbotand suggestions for implementation of thesystem
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Expected outcomes and follow-up activities to the project
Planned Activities
Integration of chatbot in targeted government agency e-governanceOp-ed andnewspaper
articlesFurther discussion on the initiative and facilitate to understand theneed and its importance for scale-up
Provide required training to GoN officials and stakeholders toadopt and scale the technology
Monitoring & Evaluation of the project to analyze its
effectiveness and provide recommendation
Communication with diverse stakeholders through different
mediums
Explore possible strategies to integrate the concept in UNDP Nepal’s
Governance Program
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Learning
sharing
eventsCommunication
StrategySocialMedia
Promotion

Blogs andRadio
Messaging8