Toward a Beautiful Age – The Tokyu Group

Tokyu Land Corporation Group

Social andEnvironmental Report

2010

Tokyu Land Corporation is includedin the FTSE4Good Index, which
encompasses companies who arecommitted to their social responsibilities.

Toward a Beautiful Age – The Tokyu Group

Tokyu Land Corporation Group

Social andEnvironmental Report

2010

1
2

4

3

5
6

1. Tokyu Harvest Club Arima Rokusai
2. Asakura Golf Club
3. Shibuya Place
4. Totsuka Tokyu Plaza
5. Tokyu Stay Ikebukuro
6. Futako Tamagawa Rise Tower & Residence

1-21-2 Dogenzaka, Shibuya-ku, Tokyo 150-0043 Japan

Top Message

Looking through Society’s Point of View

The Tokyu Land Corporation Group (the TLC Group)

Toward this goal, it is indispensable that every board

recognizes CSR (Corporate Social Responsibility) as

member and employee properly understands theto Create New Values in Businessproviding solution to social issues through ouressence of CSR and acts on one’s own initiative tobusiness activities. In other words, we do not view

implement CSR in everyday business. Through active

social issues only from business perspective, but we

discussion on CSR, we will find innovative businessstand at a broader social viewpoint and generate new

approaches and aim to realization of CSR management

value through business.

in order to generate new value through business fromsocial eyes. At the same time, it also fosters executives’

Our group originated from Den-en Toshi Company.

and employees’ sense of unity, leading to the stronger

Established in 1918, Den-en Toshi Co.,Ltd. developed

brand identity.

a sophisticated residential district in Tokyo, now wellknown as Den-en Chofu. At the time, Japan was

This report is compiled for the purpose of informing

facing various urban problems and it was a pioneering

our stakeholders about the TLC Group’s CSR

work aiming to create an ideal city, “Garden City”.

activities. We, the TLC Group, strive to build trust

Since then, this enterprising spirit has long passed

and be chosen by our stakeholders including ourdown in our group’s DNA, and shaped our corporate

customers, local communities, and investors for many

mission of challenging social issues.

years to come. Although our group also sufferedfrom recent global financial crisis began in US,

There are so many challenges that our society faces

our enterprising spirit has remained strong without

today; as a “producer of comprehensive lifestyleswaying, and our executives and employees are allservices” who support living environment totally, thecommitted to realize CSR management. I ask for your

TLC Group must offer our hands to issues such ascontinuous support and understanding of all of ourglobal warming prevention, creation of recycling society,stakeholders.

biodiversity conservation, providing secure and safety
living environment, and extensive supports in the aging
society with a falling birth-rate. The TLC Group has
been taking actions in these issues in conjunction
with providing high-quality products and services
to our customers. Construction of environmentalconscious buildings, promotion of greening, seismic
safety and security, and senior care homes are justa few examples of our efforts in response to social
issues. In order to enhance effectiveness of ourgroup’s CSR activities, we now put these approaches
at the core of our CSR activities, integrate what havebeen fragmented efforts of the group companies
into more solid, synchronized strategy of the entire
group.

1

Kiyoshi Kanazashi
President and CEO
Tokyu Land Corporation

Social and Environmental Report 20102

Introduction (Report Overview)● Report Objective
This report has been compiled and published annually
since fiscal 2009, for the purpose of informing our
stakeholders about the TLC Group’s CSR activities. This
2010 edition reviews progress of CSR activities of the
TLC Group as a whole and is organized by subjects thatwe specifically wish to convey.
● Expected Readers
The report is compiled for our customers, shareholders,investors, our company executives and employees,
government agencies, NPO/NGO, local communities
where the TLC Group conduct businesses, educational
institutions, families of our executives and employees, andother stakeholders of the TLC Group companies.
● Scopes
This report covers CSR activities of the TLC Groupʼs all
major companies (listed in page 5 and 6).
● Reporting Period
Fiscal 2009 (from April 2009 to March 2010). Some
data may be referenced from other fiscal years.
● References“Sustainability Reporting Guideline (GRI, Third
edition)”, an international guideline for sustainability
reporting.
● Publication Date
October 2010
(Previous publication: November 2009, Next publication:
October 2011)

The Tokyu Group

Group Philosophy
MissionStatement

Management
PolicyGuidelines for
ActionWe hold this philosophy in common
as we work together to create and support
the Tokyu Group.
■ Mission Statement
We will create a beautiful living environment,
where each person can pursue individual happinessin a harmonious society.

■ Management Policy
Work independently and in collaboration to raiseGroup synergy and establish a trusted and beloved brand.
・Meet current market expectations and develop new ones.
・Manage in harmony with the natural environment.
・Pursue innovative management from a global perspective.
・Value individuality and make the most of each person.

Through these means,
we will fulfill our corporate social responsibilities.

■ Guidelines for Action
Fulfill your responsibilities.
Collaborate to enhance each other's abilities.
Reinvent yourself with a global awareness.

TLC Group’s Approach to CSR
We believe that CSR means providing solution to social issues through business activities and enhancing
shareholders’ satisfaction. As a member of the Tokyu Group, we share “The Tokyu Group Philosophy” (see page3), and place our CSR activity as a pillar of management; we therefore formulated “TLC Group Social Contribution
Policy”, and “TLC Group Environmental Goals” (see below). Concurrently, we are committed to enhance corporate
value by promoting quality control and safety measures, reinforcing corporate compliance, and promoting/strengthening the risk management system.

TLC Group CSR Promotion Structure
The TLC Group has set up CSR Promotion Committee consisting of the group companies’ executives in chargeof CSR. In addition, Compliance Council and Environment / Social Contribution Council are established within
the Committee to ensure compliance and risk management and to promote social contribution respectively.

TLC Group Social Contribution Policy
We endeavor to seek solutions to social issues by
providing products and services that are unique tothe TLC Group in order to provide fulfilling living
environment to all people.

<Four Areas of the TLC Group Social Contribution>

TLC Group’s CSR Promotion Diagram
TLC Group CSR
Promotion Committee
Chairman:
TLC President and CEO

Contribution to Local Communities / Childcare
Support / Nursing Care Support / Providing Safety
and Security

Compliance Council

Environment/Social
Contribution Council

TLC Group Environmental Goals<Our Vision for Environmental Activities>

Contact
CSR Promotion Division
Tokyu Land Corporation
TEL: +81 (3)5458 0617
FAX: +81 (3)5458 4621
HP: http://www.tokyu-land.co.jp

Every executive and employee contribute to realization of low-carbon society by promoting “CO2emission reduction, proliferation of new energy, and greening” under the spirit of “Green + ONE”
<Our Overall Goals>
1. Reduce per-floor-area CO2 emission at all major facilities of all the TLC Group companies by
5% in fiscal 2012 from fiscal 2007 level.
2. Reduce CO2 emissions actively at new buildings and facilities by installing energy conservation
measures and equipments.
3. Introduce and promote new energy sources at all the TLC Group companies.
4. Promote “+ ONE” Greening at new buildings and facilities.
5. Offer products and services giving “+ ONE” consideration to environment.

Table of Contents
Top Message …………………………………………… 1

Topic 3 Support for Aging Society ……………………… 17

Introduction ……………………………………………… 3
TLC Group CSR ………………………………………… 4
TLC Group Companies Overview ……………………… 5

Social Contribution
Meeting the Needs of Aging Society with Low Birthrate … 19
Ensuring Safety and Security …………………… 21

Topic 1 Environmental Efforts in Palau………………… 7
Topic 2 Environment Conscious Business Activities … 9Contribution to Local Community ………………… 23
Employment and Labor Practices
Human Resource Utilization ……………………… 25

Environmental Activities
Global Warming Prevention ……………………… 11
Promoting Biodiversity Conservation …………… 14
Provision of Environmental Burden ……………… 15

3Social and Environmental Report 2010

Improving Customer Satisfaction
Communication with Customers ………………… 27
Management Structure
Fair and Transparent Management Structure … 28

● TLC’s “Environmental Philosophy”● TLC’s “Environmental Guideline”– To be “Eco” Life Producers –– Think Globally, Act Locally –We recognize it is our corporate mission to make efforts
to realize sustainable society; therefore we are committed
to reducing environmental burden of our businessactivities. We define “co-existing with nature” as making
efforts to protect global environment as much possible
as companies can and will take action on the following
principles:

1. Comply with all applicable laws and regulations, promotebusiness given consideration to “co-existing with nature”
actively, integrate the concepts into every living spaces andservices, and provide them to the society.

- Each executive and employee acts to achieve coexisting with nature.

3. As a business organization, we encourage society andvarious business partners to make efforts to implement“co-existing with nature” together.

- We contribute to development of sustainable society.
- We create and offer beautiful living environment.
- TLC promises to be “Eco” life producers.

2. Always monitor environmental impact of our businessactivities, promote effective use of limited resources andenergy, and contribute to reducing environmental burden.

4. Each of us cultivate within oneself the strong will toaccomplish “Co-existing with Nature” and aim to become atrue “Eco” life producers.

Social and Environmental Report 20104

TLC Group Companies Overview
The TLC Group comprises number of affiliated companies and the total of 15,749 employees across the Group(as of the end of March 2010). Since our establishment, as a producer of comprehensive lifestyle services, wehave built business network to support our customers from every aspect of living environment. Our corporategroup covers broad range of businesses to generate new values aiming to create better society.

Financial Data
Financial Summary (consolidated)

Operating Revenue Breakdown by Segment (consolidated)(Unit: ¥ billion)

Operating Revenue
Operating Income
Ordinary Income
Net Income
Total Assets
Total Net Assets

FY 2007
633.4
82.1
75.4
28.7
1,013.9
218.2

FY 2008
574.4
35.0
27.7
10.2
1,035.7
222.5

FY 2009
552.1
35.5
28.2
11.1
1,055.4
231.0(Unit: ¥)Tokyu Land Corporation (TLC)
Provide rental offices and housing considering harmony
between people and environment, and commercial facilities
and resort businesses to enhance urban functions and offer
relaxation. As a comprehensive real estate developer, TLC iscommitted to meeting social needs through business activities
and to create new values.

5

Dividends per share

8.00

8.00

7.00

FY2009 ended March 31, 2010
Real Estate Sales

7.3%
21.0%

10.3%
13.2%

10.5%

23.9%

13.8%

Contracted Construction
Retail Sales
Leasing of Real Estate
Property Management
Resorts
Real-Estate Agentsand Other Businesses

Tokyu Community Corporation

Tokyu Sports Oasis, Inc.

Tokyu Land Capital Management, Inc.

With an expertise in condominium/building management, Tokyu
Community provides services to support comfortable living/work
environments, and serves as the best partner in creating values forthe future. By providing “Safety”,“Security”, “Comfort” and “Highquality” with living environment, it
contributes to high quality social
stock.
(See also page 11, 19, 21, 22, 26,
30, for details.)

Tokyu Sports Oasis operates members-only fitness clubs
located nationwide to provide diverse age groups a range offitness exercises and relaxation
services, and support fulfilling
lifestyles for people in modern
society.
(See also page 18, 22, 24, 25,
26, 27 for details.)

As an asset management firm, Tokyu Land CapitalManagement establishes and manages real estate
funds for institutional investors both overseas anddomestic and for pension funds. With wellestablished compliance and risk management
systems, Tokyu Land Capital Management iscommitted to developing and providing high quality
real estate securitized papers and services in order
to win trust of investors.
(See also page11 for details.)

Tokyu Livable, Inc.

Tokyu Hands, Inc.

Tokyu E-Life Design, Inc.

Tokyu Resort Corporation

As a comprehensive real estate marketing firm, Tokyu Livable
offers brokerage services, real estate solutions, leasing, andsales contracting services.
Tokyu Livable establishes a
relationship of trust with local
communities and contributes
to support people’s life withpeace of mind.
(See also page 22, 27, 30, fordetails.)

As the company slogan “Hint Market” suggests, Tokyu Hands gives“hints” for the customers to be creative in their dairy lives. Tokyu Hands
stores not only offers wide variety of goods,
craft materials, parts and products that canbe fit into individual lifestyle, but also gives
them opportunity to think about environment.
Through products and know-hows, Tokyu
Hands continues to contribute to the society.
(See also page 11, 12, 15, 24, 26, fordetails.)

With expertise and know-hows in residential designs andfacility operation, Tokyu E-life Design manages senior housing
facilities and nursing homes for
safe, secure and comfortable living
environment for the elderly. Tokyu
E-life Design provides variety ofservices in order to meet thechallenges of today’s aging society.
(See also page 11, 15, 17, 18, 22,
27 for details.)

As a leading company in sales andbrokerage of resort condominiums,
detached vacation homes, and exclusive
resort hotels, Tokyu Resort responds toindividual lifestyle and needs, provides
perfect services and comfortable,
relaxing resort experiences, and at thesame time, contributes to developmentof local communities.
(See also page 11 and 23 for details.)

Tokyu Homes Corporation

Tokyu Relocation Co., Ltd.

Tokyu Land SC Management Corporation

Under its corporate slogan of“Creating a Green Society”, Tokyu
Homes implements operations as a“comprehensive housing solution
provider”. Aiming to create living
conditions considering environment, it
provides custom home, renovations,interior finishing, or housing care.
(See also page 13, 14, 16, 22, fordetails.)

Founded as a rental housing management firm, Tokyu Relocation’s
business activities include corporate housing management, property
management, real estate investment
service, and outsourcing service. It also
operates extended-stay hotel chain“Tokyu Stay”. With a broad vision forenvironmental consciousness and social
contribution, Tokyu Relocation supports
customers in their smooth relocation.
(See also page 13, 20, 27, 30, for details.)

With an aim to create unique, vibrant, and attractive commercial
facilities and spaces, and to contribute to community
development and society, Tokyu
Land SC Management takes
on operation, management,planning, and consulting ofcommercial complexes.
(See also P 23, 27 for details.)

Tokyu Resort
Service Corporation

Ishikatsu Exterior, Inc.

Ewel, Inc.

Tokyu Land Loan & Guarantee Corporation

Tokyu Home & Lifestyle Research Center

As a leading company in landscaping business, Ishikatsu creates andproduces landscape designs based on the maxim that a garden becomesa view in 10 years, scenery in 100 years and a natural feature in 1000
years; it actively promote business that
preserve and revitalize biodiversity.
Thorough landscaping works, it offers totalsolution related to environment that
integrates superb workmanship intoplanning and designing skills.
(See also page 10, 14, for details.)

As an employee-benefit contractor, Ewel offers
comprehensive benefit package called WELBOX,
introduces and supports operation of cafeteria
plan; in addition, consulting and systemarchitecture services backed by their extensive
expertise and know-hows are provided. Clientcompanies outsource welfare/benefit related
services to Ewel and thereby support to improve
employees’ work-life balance.
(See also page 20, 24, 26, 30 for details.)

Its main business is to provide guarantee for housing loans,and supports healthy development of community byappropriately meeting thefinancial needs of future realestate owners.

With an objective to examine real estate/housing marketing, Tokyu Home
& Lifestyle Research Center, a think tank, conducts research on varietyof businesses including urban
development, resort development
and other services. Its newly
established Environmental Real
Estate Research Unit has been
conducting in-depth study inenvironmental aspects of realestate business.

Social and Environmental Report 2010

Tokyu Resort Service offers integrated resort
management services including resort facility
operation. With wealth of experience, the company
provides services that make every visitor’s stay not
only safe and secure but memorable. It also takes
measures to reduce environmental impact, andcontributes to revitalization of local communities
through facility operation.
(See also page 11, 15, 20, 22, 24, 27 for details.)

Social and Environmental Report 20106

Topic1

Environmental Eﬀorts in Palau

Palau, the Coral Reef Paradise
The TLC Group’s “Palau Pacific Resort” contributes to environment conservationand economic development of Palau.

Protecting Water Resource
Although there is a public water supply system in Palau,
it does not provide potable-quality water due to rusting anddeterioration of plumbing. Worse yet, even this only fresh
water is often unavailable during dry season from January to
April. Moreover it has become severer and longer owing torecent El Ninos.
We were well-aware of these issues from the very
beginning of planning Palau Pacific Resort. So we not only
established our own water supply system to serve the hotel’sneed, but also have been taking various water conservation
measures and making efforts to protect Palau’s water resource.
Hotel’s major water sources are hillside creek locatedon north-east part of the premises (approx. 290 m3 per day),water well on east side (approx. 250 m3 per day) and rainwater on
about 6,400 m2 of hotel roofs. Water drawn from these sources
is filtered through sand and cartridges, chlorinated, and storedin water tanks. Then, taking advantage of difference in height,
water is supplied to each guest rooms and other water supply
locations. In addition to the clean water system, there is alsosufficient number of water storage facilities including large andsmall dams.
As for water conservation, we retrofitted toilets in every
guest room to low-flow ones when we renovated the hotel in2008. We also try to reduce the usage of the detergent andwater by less exchange of the bed sheets under the guest
understanding.

Current situation at seashore in front of the hotel
Previously, the seashore disrupted the habitat of coralgardens due to run off mud;the seashore was successfully revived as biologicallyrich waters by careful beachrenovation work based on
detailed research in conjunction with resort hotel development.
The same seashore prior to hotel development

Contributions to Job Opportunities and Economic Development

Seventy Islands in Palau are designated as wildlife reserve

Contributions and Supports for Environment Conservation in Palau
Republic of Palau consists of over 500 large and small islands,
surrounded by one of the world’s most beautiful coral reefs.
Nested in pristine and lush tropical nature on southern sea,
TLC has been contributing to environment conservation for the
past 26 years through management and operation of “Palau
Pacific Resort”.
The design concept of the hotel was “Harmony with Nature”.
We made sure that the hotel is never taller than coconut
trees, and the hotel’s roofs were designed with the look of
Abai, traditional Palau building form. The ocean in front of
the hotel disrupted the habitat of corals because of runoff
mud, but our in-depth research and seashore improvement
work successfully resulted in bringing back affluent marine
creatures. In 2002, the waters in front of the hotel were

Buildings blended in with the surrounding
nature7

Lobby with a look of Palau’s
traditional construction

Social and Environmental Report 2010

designated as a Marine Life Reserve by the State law, andtoday, this area offers spectacular snorkeling experienceamong multicolored fishes and coral gardens.
The hotel provides wide variety of nature activities for guests
to enjoy nature experience and raise environment awareness.
For instance, hotel staff and external NPO offers guided nature
walk on a trekking route in the hotel premise; also nature
kayak tours guided by certified nature conservation experts
are provided. In April 2010, we celebrated Earth Day with over
30 guests transplanting 30 baby giant clams into the ocean
just in front of the hotel.
Palau Pacific Resort also participates in “Dugong Week”,
an educational event for school children to protect Dugong,
one of endangered species inhabiting Palau waters.

Guided nature walk on hotel premises

Dugong inhabiting Palau waters

Palau Pacific Resort is the first world class hotel ever to open
in Palau. The hotel has had tremendous impacts; numberof visitors to Palau grew from only few thousands a year tosoaring 80 thousands, making the islands of Palau one of theworld renowned resorts.
The hotel not only contributed to attracting visitors, butalso it has taken on an important role of job creation andhuman resource development over the years. About 85%of our hotel workers are hired locally and given professional
training in the hospitality industry. We are proud to say that ourbusiness activities have contributed greatly to the widespread
improvement of living standards and overall economic
development of Palau.
In 2009, at its 25th anniversary, Palau Pacific Resort wasawarded special acknowledgment from Koror state government
and national congress for our contribution to the society of
Palau. In the speech at the anniversary ceremony, Palau’s
President Johnson Toribiong stated “Palau Pacific Resort

has helped Palau over the years with its mission of training
and employing indigenous Palauans, thereby helping toprovide needed jobs to boost the standards of living for ourpeople”, and encouraged the local workers of the hotel bysaying “your hard work and achievements demonstrate to theworld that Palauans can be reliable and dedicated workers”.

President Johnson Toribiong (right) presenting award to Tokyu Land
Corporation president Kanazashi (left)

Interview

I believe environment conservation and social contribution will lead “Palau Pacific Resort” to higher ground.
I have been with Palau Pacific Resort for its entire 25-year history.
Looking back, I have so many precious memories, and most of them
have to do with “people”. I treasure the path I walked with my many
fellow workers and countless exchanges and communications withguests from all over the world. I think that each one of those “people”
has helped this hotel to grow and prosper.
Of course, I have experienced some difficulties, but I overcame
all of them with the help of my fellow workers. Life is full of challenges,
every hardship I face, I take it as an opportunity to improve myself.
From the very beginning, the hotel embraced and respected our
local culture. At the same time, it has been committed actively inenvironmental conservation activities and promotion of educationand sports in Palau as a whole. Our goal is to make this hotel thenumber one resort hotel in Asia-Pacific region, and I firmly believethat the environmental conservation measures and social contribution, which we value and promote,will lead us to higher ground. I also
believe that the hotel’s principle ofhiring local people deserves muchcredit. Palau Pacific Resort exemplifies what business is ought to be,
and I am proud to be a part of this Lucy Sugiyama, Assistant General
Manager of Palau Pacific Resort
hotel.

Social and Environmental Report 20108

Topic2

Environment Conscious Business Activities

Environment-Conscious / Social Contribution are positioned as major Pillarsof the TLC Group’s Business.

Cherry blossom in Mt. Yoshino in Nara Prefecture

Tree-planting ceremony in
Mt. Yoshino

BRANZ GREEN PROJECT: Our Way of Promoting Environmental-Conscious
As a long-time community developer, TLC is aiming to “provide
residences that grow in value over time”. In order to achieve
our goal, we have been trying to identify what it ought to be
for the next generation homes from the point of environmentconscious view.
That is how we come to launch BRANZ GREEN PROJECT,
which consists of three key projects to promote “what humanand housing can do for environment”, and conveys to ourcustomers our idea in an easy-to-understand manner.
PROJECT 1 calls for “Eco-Living”. From three points ofview, “building durability” “resource conservation” “lifestyle filledwith green” which allows our customers to enjoy “eco-living”,
we have developed equipments in each property. For instance,“Branz City Konandai” project, scheduled to be completed in2011, will feature high efficiency water heaters “Eco-Jozu”, LED
lighting at common entrance, green roof over parking ramp,
and many other energy conserving systems.
PROJECT 2 is “Eco-Visualization”. In order to share ouraspiration with customers, we sincerely promote to makereduction of environmental load clarify by being certified fromthird party, visualizing our environment-oriented criteria in anunderstandable way, and the like.
“Branz Rikugien”, completed in February 2010, is the firstproject to incorporate Eco Visualization and let its residents
see for themselves the CO2 reduction effect. In “Branz City

Konandai Uguisunomori”, energy conservation systems andfacilities successfully reduce annual CO2 emission by totalof 19% (90 tons), and saving on utility bill for each unit isapproximately 33,000 yen per year. The same condominium
has also been certified “A” (Excellent) by CASBEE Yokohama*,
an independent building evaluation system which focuses on
durability and energy conservation aspects.
PROJECT 3 is “Eco-Participation”. Going beyond housings,
we promote broader nature conservation activities and social
contribution. For instance, we carried out a tree planting campaign
in Yoshino-machi, Nara Prefecture, a world heritage-listed area,with the aim of regeneration of forests. During the campaign, one
cherry tree was planted per each potential customer who visited
our model home. We completed the campaign successfully withtotal of 850 trees planted. In March 2010, we invited 5 pairs
among our customers, chosen by lottery, to participate in tree
planting. The campaign and the tree planting tour were both
received favorably with such comment as “This is a wonderful
effort with a long-term view. Corporations should be launchingthese kinds of valuable events more often”.
* CASBEE Yokohama: CASBEE, or Comprehensive Assessment System
for Built Environment Efficiency, evaluates buildings by their environmental
performances on a five-point scale (S, A, B+, B-, C). It is a set of nation-wide
criteria to evaluate the extent of environmental consciousness of plannedbuildings. In Yokohama city, developers of buildings larger than certain size
are required to prepare and submit “environment-conscious building plans”
using CASBEE Yokohama.

Branz City Konandai Uguisunomori (roof garden)

9

Social and Environmental Report 2010

Branz Rikugien

Environment-Conscious Approaches to“Futako Tamagawa Rise” Project
Futako Tamagawa Rise is an urban redevelopment project inTokyo covering 11.2 hectares. When completed, it will be thelargest mixed use redevelopment by the private sector in themetropolitan area. TLC along with Tokyu Corporation havebeen involved in this project as a member and a participating
member of Futako Tamagawa-Higashi District Redevelopment
Association.
The project’s residential complex completed in May and Julyof 2010 installs various environmental technologies including
pervious construction method, rain water retention, saving green
area exceeding 30% of overall site, green roofs and solar
powered street lights. Office buildings, which are to be completed
in November 2010, will be equipped with Low-E windows, motion
sensors at common space for energy conservation, and sanitarywater-saving plumbing fixtures in addition to pass energy
performance standard set forth by Energy Conservation Law.
Moreover, commercial zone will feature LED lightings for over
90% of common spaces for energy conservation and durability.

Futako Tamagawa Rise
Tower & Residence(residential buildings)

Futako Tamagawa Rise
Office (office building)and Shopping mall(commercial facility)

Improved TLC’s Forest Receive CO2
Absorption Certificate
In March 2010, approximately 96 hectares of TLC’s corporateowned forest was approved by Ichihara City, Chiba Prefecture
as the area of Forest Management Plan. We are starting on theapproved plan by conducting weeding and improvement cutting
for the first 5 years from fiscal 2010 to 2014.
We also acquired Forest CO2 Absorption Certificate forour forest management plan in accordance with “beautiful
forests in Chiba; implementation outline of CO2 absorption
certificate system by promoting forest improvement work”.
Our plan became the first to acquire the certificate in Chiba
Prefecture for the forest improvement plan.
The forest area subject to the 5 years of initial improvement
work is 7.55 hectares, and the certified amount of CO2 to beabsorbed is 93.4 tons. We hope to fulfill our social responsibility
through planned conservation of this forest which leads toreduction of environmental load.

At the ceremony to issue CO2 Absorption Certificate (from right: Mr. Sakuma,
Mayor of Ichihara City, Mr. Morita, Governor of Chiba Prefecture)

Advancing “Green Network Reconstruction”
Ishikatsu Exterior, our group’s landscaping company, promotes
the “green network reconstruction”, which makes it possible toimplement urban development environmental-friendly, basedon the concept “vegetation as little alternation to its natural
condition as possible”. One of the technologies to achieve thisis their patented TPM (Trans Planting Machine) method, whichallows transplanting of large trees using their specially designed
equipment. With this technology, the company has successfullytransplanted large trees with very high roothold. Instead of
having to cut down existing large diameter trees, which are
precious resource, this revegetation method reuses them andcan also reduce waste. (see page 14)“Grande Maison Higashitotsuka”, a large scale condominium
complex completed in Totsuka-ku, Yokohama City, is one of the
projects that Ishikatsu designed and carried out exterior construction
and landscaping using technological and designing competence.
In November 2009, the project won “The Prize of the Minister ofLand, Infrastructure, Transport and Tourism” at the 29th Green
City Awards (green community development category) hosted
by Urban Green Space Development Foundation. In May 2010, it
was also selected as one of “The Best 100 Business Sites Greens
Helping Biodiversity Conservation” (community development
category). The site for this complex was located on top of asmall hill which remains precious nature environment including
woodland and row of cherry blossom trees; Ishikatsu wasinvolved in the initial stage of the construction project, the field
investigation and the basic concept planning, aiming to realize
the plan by implementing the “green network reconstruction”.

Technology fortransplanting large
diameter trees,“TPM method”

Green roof technique, “Picnic Turf”

Example of landscaping for
condominiums

Social and Environmental Report 201010

Environmental Activities

Environmental Activities

Global Warming Prevention
The TLC Group regards consideration for the environment an important aspect of our business. Recognizing
the urgency of preventing global warming, the TLC Group has taken various measures in our day-to-day
business operations. As a corporate group involved in urban development and living environments, we stepout of old practices and thinking, shed a new light on environmental issues, and take up measures step bystep for the benefit of global environment.

Energy Data Collection System

TLC Group’s Activities
Eco-activities at Major Facilities

The TLC Group makes constant efforts to conserve environment, meeting the requirements of Revised Energy
Conservation Law and other regulations, and implementing Environmental Voluntary Action Plan adopted by industrial organizations which the TLC Group participates.
Specific measures include: awareness-raising for theGroup employees by posters and “Let’s Grow Our Own
Eco-Fruit” slogan, adjusting air-conditioner temperature/operation time in the office, promoting Cool Biz (energy
saving campaign in the office), reducing paper use, andsaving water.
Furthermore, the TLCGroup promotes CO2 emission reduction, energy
saving systems, new energy
sources and greening at our
major facilities to advanceenvironment-conscious
business practices.

Energy conservation poster● CO2 Emissions from TLC’s Major Facilities(Unit: t-CO2)■■ Total for 39 offices and commercial buildings■■ Total for 30 resort facilities

120,000
100,000

98,466

94,849TLC employs an energy data collection system provided
by an application service provider* in order to promotecurrent assessment of CO2 emission reduction visualizationof energy consumption at office properties, commercial
facilities and resort facilities (approximately 200 locations
excluding housings). The present data analysis effectively
helps us to advance CO2 reduction activities and to meet
regulations such as Energy Conservation Law and The
Tokyo Metropolitan Environmental Security Ordinance.
The energy data collection system also allows tenants tocheck actual energy consumption at their offices, which inturn will motivate them to take specific steps to reduce
CO2 emission.
* Application Service Provider: It provides business application to clients via
Internet.

Participating in Light-Down Campaign

The TLC Group companies* took part in “CO2 Reduction /Light-Down Campaign 2010”, launched by the Ministry of
the Environment. On June 21st (the summer solstice) andJuly 7th(the Star Festival), participating companies turned
off exterior lightings and advertising lights at theircommercial and resort facilities as well as office lights.
Until 2009, the Tokyu Group companies had participatedin the campaign individually, but for 2010, we participated
as a group to emphasize group-wide anti-global warming
approach and turned off lights at 144 locations across 31
group companies.
* Group companies that participated in the campaign: TLC, Tokyu Community,
Tokyu Hands, Tokyu Land Capital Management, Tokyu E-life Design, Tokyu
Resort, and Tokyu Resort Service

Activities at Office Buildings
and Commercial Facilities

90,33680,00060,00056,27256,19653,64340,00020,0000

FY2007

FY2008FY2009* CO2 emissions are calculated with following emission factors definedfor each emission source:Electricity: 0.561t-CO2 / thousand kWh
City gas: 2.08t-CO2 / thousand m3
Propane gas: 3.00 t-CO2 / thousand m3
Gasoline: 2.32 t-CO2 / kL

11

Light oil: 2.58 t-CO2 / kL
Heavy oil: 2.71t-CO2 / kL
Kerosene: 2.49t-CO2 / kL
Heat supply: 0.057t-CO2 / GL

Social and Environmental Report 2010

Environment Consciousness Menu forPlanning New Projects

To implement our “Environmental Philosophy” and“Environmental Guideline” in office buildings and commercial facilities, TLC developed what we call “Environment
Consciousness Menu” to be incorporated into projectplanning process. As a result of consulting with the menu,“Shibuya Place”, an office building, for example, isequipped with Low-E double pane windows, auto-dimming
lighting system, green wall among other environmentconscious functions and systems.

Environmental Measures at
Commercial Facilities

TLC’s commercial complex called “Totsuka Tokyu Plaza”(opened April 2010) incorporates various environmentconscious features including 1) Approximately 380 m2
of green wall and roof, 2) LED lighting (i.e. for advertising
display) and motion sensor lighting (i.e. for emergency
stairs), 3) Use of industrial water, which has low environmental impact, for flushing toilets, and 4) Cold-water
thermal storage air-conditioning system. Consequently,
the project acquired rank A in CASBEE Yokohama,a building environment performance evaluation system.
Another shopping complex called “Abeno Market Park Q’s
Mall” (scheduled to be completed in spring of 2011), is also
an environment conscious project with green wall, LED
lightings, and motion sensor lightings, and the like.
TLC’s environmental efforts go beyond new projects.
Its Building Maintenance Department has also worked
steadily toward energy conservation by improving alreadyinstalled equipments and their operations. Significant
energy conservation is achieved by carrying out detailed
investigation to make necessary improvements and adjustments as well as implementing system renewals orrevisions in large facilities.

LED lightings (Totsuka Tokyu Plaza)

Green wall (Totsuka Tokyu Plaza)

Activities at Tokyu Hands

At Tokyu Hands stores in Shinjuku, Sapporo, andYokohama, a MCPETα(light reflector) is installed on one
tube out of each 3-tube fluorescent lighting fixture,conserving energy while maintaining illumination intensity.

Approaches to Housings
Indicating Environmental Performanceof Condominiums

TLC aggressively adopts Tokyo Green Labeling System of
Condominiums and CASBEE for condominiums as ameasure to advance environment consciousness in our
housing business. TLC’s standard specification for new
condominiums adopts next generation energy conservation standard (except in some regions) and includes highefficiency water heater (gas water heater “Eco-Jozu” orelectric heat pump “Eco Cute”), which helps to promote
environment-conscious housing market. TLC continues tooffer comfortable living environment to the customers andto reduce environmental impact, while at the same time
responding to specification requirement for “Eco-point
system for housing”, a recent government-led promotion
campaign for eco-friendly homes.
● Certifications acquired for environmental performancefor projects completed in fiscal 2009 and to be completed
in fiscal 2010
Environment
Performance
Certification

Project names

Tokyo Green
Labeling System of
Condominiums *1

Branz Tower Minamisenju (3 stars in all four
criteria), Branz geo Todoroki (3 stars in all criteria
except for “measure to enhance building
durability”)

CASBEE*2

Futako Tamagawa Rise Tower & Residence(Rank A)CASBEE-Yokohama *2

Branz City Konandai Uguisunomori (Rank A)*1 Tokyo Green Labeling System of Condominiums: There are four criteria ofenvironmental performance; 1) building insulation, 2) energy efficiency ofequipments, 3)measures to enhance building life and 4) greening. Projects
are rated for each criterion by 1-3 stars. The 5th criterion “solar power
generation and solar heat” has been added since January 2010.
*2 CASBEE (Comprehensive Assessment System for Built Environment
Efficiency): See page 9.

Solar Power Generation, Car-sharing,
Rental Bikes“Branz geo Todoroki”, a condominium by TLC, is equippedwith solar power generation system that feeds power tocondominium’s elevators and common spaces.
“Branz Musashikosugi”, on the other hand, features
24-hour car-sharing system, which allows residents todrive hybrid cars as necessary without having to own one.
This is an effective way tobalance environment
consciousness andcomfort in urban lifestyle. At“Branz Nakanominamidai”,
electric bicycles are rented
to residents, contributing tohealthier lifestyle, lower
environment impact andincreased customer
satisfaction.
Car-sharing for condominium (image)

Green Planning Guidelines

Greening of living environment is another approach that
TLC actively promotes. We set up “Green Planning
Guidelines” for condominiums and detached homes
respectively (except for some areas), follow the guidelines to plan landscaping that integrates well into theenvironment and building plans, provide plentiful greens
and to create beautiful town scenery.

Social and Environmental Report 201012

Environmental Activities

Environmental Activities

Promoting Biodiversity Conservation
Branz Senri Momoyamadai
Introduce Solar Power Generation andEnergy Conservation Visualization

At “Branz Senri Momoyamadai”, a condominium scheduled to be completed in July 2011, there will be Photovoltaic
panels installed on the roof top to generate approximately
10kW of electricity, and residents will be able to see theamount of power generated and consumed on a monitor
set up at the entrance hall. In addition, energy conservation effect of each residential unit will be visualized byinstalling Ene-Look Plus, a program provided by OsakaGas, in order to encourage each resident to conserve
energy. Residents can access Ene-Look Plus web page
to see gas, electricity and water consumption analysis, aswell as conservation diagnose and advices.

Activities at Resort Facilities
Tokyu Harvest Club Arima Rokusai

At “Tokyu Harvest Club Arima Rokusai”, a resort facility
opened in March 2010, TLC has taken variety of environment-conscious approaches.
The facility is located at “Arima hot springs”, one of theancient hot springs in Japan. Because of its historical setting, the building plan and construction work required
careful consideration for the surrounding scenery andatmosphere as well as for hot spring conservation. The
resort’s building achieves high environmental performance, especially at its envelop by incorporating exterior
insulation and double pane windows. The building also
features green roof to add to planted area on the resort
property. There are various other measures implemented
for energy efficiency, such as recovering heat from the
hot spring to reduceheating loads, andincorporating LED
lightings.

Ene-Look Plus (image)

TOPICS
Whole House Renovation System “Kurashi-up GREEN”
Tokyu Homes Corporation’s “Kurashi-up GREEN” suggests new wayof renovation. Unlike tearing down the existing house and building a
new one, this renovation method utilizes existing structural components
such as foundation and frames, and remodels the whole house to takeon a brand new look.
Because existing components are reused as much as possible, it
greatly reduces use of new materials, construction waste (by about90%), and CO2 emissions (by about 75%) compared to conventional
scrap-and-build. Kurashi-up Green standard specification includes
newest equipments and systems to make an old home highly energy
efficient and water saving. Furthermore, customers can choose“+Energy System” package at a reasonable cost, which includes
photovoltaic power generation and “All-Electric” (everyday power
consumption is all covered by electricity), to upgrade the house to an
extremely energy conserving
home with zero utility cost. This
standard specification qualifies
for “Eco-point system forhousing”.
“Kurashi-up GREEN” is a
new renovation system thatgives not only economical
Photovoltaic panel
benefits, but also benefits tocustomers’ everyday lives andour planet.

Green roof on Tokyu Harvest Club Arima
Rokusai

Activities at Other Group Companies
All-LED-Lighting Rental Apartment

Tokyu Relocation is committed to environment-friendly
apartment development. One of such apartments,“R’s Higashinakano”, completed in December 2009,
features LED lightings in both common spaces andindividual units, resulting in annual reduction of CO2
emission by about 11 tons compared to conventional
lightings (incandescent or fluorescent), and saving on
utility bills for residents as well.
The company also operates extended-stay hotel chain
in Tokyo called “Tokyu Stay”, which recently began
installing LED lightings for hotels’ common spaces. As
one of the environment-conscious approaches, Tokyu
Stay does not place amenities such as hair brush andshaver in each room.
Instead, such goods
are stored at front deskfor visitors to take only
as they need them.

While there remains so much to be discovered in mechanisms of ecosystem, the TLC Group recognized
the importance of biodiversity conservation at very early stage and has taken actions. We think that thecorporate group, which benefit from biodiversity, should take the lead in biodiversity-conscious businessmodel through promoting lumber procurement which concerns forest ecosystem, researches by thelandscaping company and the research institute with cutting-edge technologies and the like.

Lumber Procurement Policy and Fair
Wood Procurement

TLC Group’s Approaches
Utilizing Technologies for Biodiversity
Conservation

Our ancestors had long respected and worshipednature, and established unique culture of harmony inorder to conserve local ecological order. Ishikatsu Exterior,
our group’s landscaping company, conducts its businessbased by utilizing landscaping technologies firmly on thistraditional philosophy of harmonizing with nature.
Based on this concept, Ishikatsu aims to create green
environment to enhance urban value by shedding light on
cultural and historical aspects of the site, in addition toconsidering an ecosystem in urban area, and by enhancing linkage and correlations with ecological, cultural andhistorical functions. To achieve the goal their unique
technologies such as TPM (Trans Planting Machine)
method (transplanting technique using specially developed equipment), Picnic Turf (green roof technique),
Earth Wall (green wall technique), and Multi-function
street trees are developed. Ishikatsu contributes to biodiversity conservation in urban setting by implementing“green network reconstruction” which combines masteryskills and cutting-edge technologies. In addition, thecompany developed a method, “COS Landscaping
Technique”, to calculate the amount of fixation of CO2 into
trees, and utilize the method to assess CO2 absorption
effect of conserving existing trees.
Reuse of trees enabled by TPM method significantly
reduce waste compared with existing methods andlogging and disposal, furthermore, replanting does notrelease CO2 that is fixed in the trunk or thick branches,
which means less environmental impact. It is also muchbetter than trimming trees as often done, because replanting requires only minor trimming for the trees to survive, inwhich case they grow back much faster to create desiredlandscape after the project completion.
●N atural Resource Circulation by “Green Network
Reconstruction” (concept diagram)Enhance natural habitat for creatures
such as birds, insects etc.
Green roof technique: Picnic Turf

13

After renovation

Social and Environmental Report 2010

LED lightings in R’s Higashinakano

Environmental Risk Assessment Associated with Wood
Assessed risks per approx. 27m3 of wood per housing■Millcreek *3
Relatively high risk 0.1%:

plywood floor board, shelf board

structural plywood,sill plates,
wood windows,
joinery, molding,exteriorplywood,
wood trim forJapanese-style room

Relatively
low risk

34.1％

High risk 1.7%:

Kitchen cabinet, bathroom, plywood subfloor (lauan)

Low risk

64.1％

lumber,laminated lumber,
hardwood flooring■Refrest*4

Relatively high risk 3.8%:

Plywood flooring, wood trim forwestern-style room, shelf board

Relatively
low riskstructural plywood,sill plates,, joinery,exterior plywood,
wood trim forJapanese-style room

30.9％

High environmental risk 1.8%:

Kitchen cabinet, bathroom, plywood subfloor (lauan)

Low risk

63.6％

lumber,laminated lumber

As of March 31st, 2009
Local nature
Green wall technique: Earth Wall
Transplant large frees by TPM Method

Before renovation

Wooden houses are sustainable constructions that meetrequirement for low carbon society; however, conserving
global environment requires not only constructing wooden
structures, but also care for ecosystem and biodiversity offorests where wood are harvested. Tokyu Homes, ourgroup’s home builder, promotes fair wood procurement
activities*1 in order to conserve forest ecosystem andeffective use of resources effectively. In May 2008, Tokyu
Homes drew up its own “lumber procurement policy”
based upon the international procurement standard.
For wood materials and products purchased for Tokyu
Homes’ standard specification by Purchase Division
through their supply chain, environmental risk assessment
are conducted with a help of FoE Japan*2, an international environmental NGO, and continue to take necessary measures based upon the assessment result.
Although Tokyu Homes previously had procured structural plywood from Russia, the sources have beenchanged to North America where illegal logging is lesshappened, and also it has turned to domestic sources
with less wood mileage. As a result, 95% of 27m3 of woodused per home is now “low” or “relatively low” in environmental risk as of March 2009, 20% improvement fromprevious assessment in March 2008.

*1 Fair wood trading refers to not only they are legally harvested, but also they
are harvested in an environment-conscious manner and purchase only
socially-fair wood (no endangered species, no illegal logging or trading, noadverse effect on ecosystem or indigenous people).
*2 Japan office of FoE (Friend of the Earth), an international environmental NGO*3 North American-style homes (custom built)*4 2x4 construction spec homes

Social and Environmental Report 201014

Environmental Activities

Environmental Activities

Provision of Environmental Burden
To protect people’s health and to realize safe and fulfilling lifestyles, it is essential to achieve recycling
society and to reduce amount of toxic substances that impact the environment. As a corporate groupinvolved in a broad range of real estate business, we believe we can contribute to this issue considering
protection of people’s health and safety through urban development and management. Thus, we commit
ourselves to contribute to reduction of environmental burden through our efforts for energy conservation,enhancing housing durability and controlling toxic substance emission.

Activities at the TLC GroupThe TLC Group recognizes the importance of water conservation. Our office properties, commercial facilities andresort facilities are incorporating various water conservation devices such as water-saving faucets and toilet flow
controls.
“Kasumigaseki Tokyu Building”, an office building
scheduled to be completed by TLC in November 2010, is
equipped with the water conservation devices whichcollect rainwater on the roof. It will be effectively used fortoilets and other general service in order to reduce cleanwater consumption. Also, part of the pavement around thebuilding is water-retaining pavement, which is expected toalleviate heat island effect by cooling effect of water evaporation heat to keep down
the road temperature.
“Branz Senri
Momoyamadai” scheduled
to be completed in July
2011, will be equippedrainwater storage tank andit enable to recycle up to
30-ton rainwater. Likewise,“Grancreer Seijo”, aresidence for healthysenior persons, which
Kasumigaseki Tokyu Building
opened in September● Rainwater Utilization System(Kasumigaseki Tokyu Building)Collect relatively clean
rainwater on the roof.

Water receiving tankfor discharged water.

Utilize rainwater to flush
toilets.
Rainwater flows into
water tank. If full, achangeover valve
automatically sends
water to a sewage line.

Backup clean waterin case there is notenough rainwater.
Sterilization
systemRainwater filter

15

2010, features a compact facility to utilize rainwater forlandscape watering.

Long-term Superior Condominium

Rainwater Utilization

Water
supplyConcreterainwater tank(water tank fordischarged
water)

Social and Environmental Report 2010

In December 2009, Tokyu Hands launched anothercampaign called “100 Items to Help You Save” andpromoted time- and money-saving products.

TLC’s “Branz Aobadai 2chome”, which will be available
for sale in the fall of 2010, became the first to acquireLong-term Superior Housing Certification in Yokohama City,
based upon Long-term Superior Housing Promotion Act(Effective June 4th 2009). Although there are increasing
number of certified detached housings, there are only a few
cases for condominiums, partially because the certification
criteria are more stringent for the multi-family housings
which consequently lead to higher construction cost.
Also, considering quality of concrete and the like,
TLC’s condominiums obtained 3 (highest mark) in the“Deterioration Prevention Measures” criteria of Housing
Performance Indication System.
TLC is committed to diverting from “scrap-and-build”
practices to building a high-quality social housing stock byoffering housings that assures excellent asset values forgenerations.

Promote Waste Separation and Recycling

The TLC Group promotes waste separation and recycling
to help create recycling society. At office buildings andcommercial facilities, we not only observe proper disposal
procedures for construction waste, but also implement
measures to raise awareness of our tenants and management companies.
Tokyu Resort Service strives to minimize food waste
generated from its hotels, golf courses, and ski resorts.
For instance, it promotes recycling of used cooking oilfrom restaurants, and replacing disposable wood chopsticks with non-disposable ones, which is already introduced to 10 hotels and 11 golf facilities as of July 2010.

Ecology in Your Own Hands ~ At Tokyu Hands

Tokyu Hands offers customers opportunity to think about“eco” in their daily lives. “Ecology in Your Own Hands”
campaign, revolved around three key actions: “pick up”
what is good for the planet, “create” with the material you
choose while enjoying, and “maintain” for a long use. For
this campaign, Tokyu Hands selected products based onthese three actions, and the customers earned additional
1% of the Hands Club Card Point when purchasing theselected items.
Tokyu Hands’ goal through this campaign was to stepout of “discard if broken”, “buy ready-made goods”
habits.

“Ecology in Your Own
Hands” promotion logo

“Ecology in Your Own Hands” selected products

Responding to Laws and Needs for Toxic
Substance Reduction

At the TLC Group’s office properties, resort and commercial facilities, we are committed to reduction of toxic
substances that have impact on the environment, andhandle these substances in accordance with the applicablelaws and regulations.
CFC (chlorofluorocarbon), which is used as air-conditioner coolant and PCB, for condensers, are properly
managed or discarded following the required procedures
without leak or discharge in accordance with the corresponding regulations.
As for asbestos and contaminated soil, control measures and procedures are implemented if the site investigations find them necessary.

Toxic Substance Management andReduction for Housing

In response to increasing cases of sick house syndrome
in recent years, Building Standards Act in Japan bans two
chemical substances, and the Ministry of Health, Laborand Welfare(MHLW) has issued guideline air concentration level for 13 chemicals.
TLC’s condominiums and detached housings employ
construction materials with the highest rating of F4-stars
in JIS/JAS evaluation system, and acquired the highest
grade 3 for the category of formaldehyde countermeasures in Housing Performance Indication System. TLC
also pays great attention to emission of other chemicals
and is committed to providing healthier homes.

Chemiless Town* ProjectChemiless Town is a model town built on Chiba University
campus for the purpose of academic-industry joint
research on sick house syndrome. The model town
encompasses several houses with minimum amount ofchemical substances, in order to find causes and remedial
measures for the symptoms.
Tokyu Homes established the Institute of EBH(Evidence Based Health-promotion) Housing. Its custom
homes specification achieves far beyond the guideline
level for 13 chemicals set forth by MHLW, and they offer
more natural materials and less overall chemical use inplanning and construction of remodel projects. Participatingin the Chemiless Town Project is one of their efforts to
reduce chemical substances in the living environment andtherefore constructed an experimental house in theChemiless Town. Currently, at Tokyu Homes’ experimental
house, 116 chemical substances are being monitored
regularly by Chiba University.
In the near future, Tokyu Homes plans to allow
families with suspected sick house syndrome to stay atthe experimental house for a short term in order toimprove their symptoms while conducting demonstrative
research.
* Chemiless Town is a registered trademark of the Center of Environmental
Health (NPO).

Tokyu Homes’ experimental house in Chemiless Town

TOPICS
Registered as UNEP (United Nations
Environment Programme) Supporter
TLC has been taking various environmental activities such as
CO2 reduction through our business activities relating tohousings, office buildings, commercial facilities and overseas
projects, as well as established “Environmental Philosophy”
early on, and promotes greening. These commitments werehighly recognized and led us to be accepted as one of thespecial supporters for UNEP in 2010.
UNEP’s principle “environmental action” and “aiming tocreate sustainable society” are the goal where TLC is aspiringfor. As a company, TLC will continue to lead in environmental
activities and support UNEP’s various environment conservation
activities as well.
About UNEPName of organization: United Nations
Environment ProgrammeYear of Establishment: 1972
Headquarters: Nairobi, Kenya
Responsibilities: To carry out United
Nation’s environment-related missions and international joint
operations (i.e. ozone layer protection and climate change
research).

Social and Environmental Report 201016

Topic3

Support for Aging Society

The TLC Group supports various aspect of senior lifestyles by operating our senior housing series“Grancreer” that assures high-quality, comfortable living environment for seniors.

gives residents great sense of security, for they know that incase of abnormality in water use, the monitor signals staff tocome and check on them.
At senior residences, residents enjoy open dining rooms,
large common baths, hotel-like services, and variety oflearning and recreational events to enhance their everyday life
even more. Dining room offers three meals 365 days a yearwith no need for reservations. Staffs are all required to take
AED courses or basic lifesaving courses. In addition, in-housenurses and affiliated doctors provide healthcare for residents.
Some residents of senior residence have concern that they
may require nursing care as they become older. To alleviate
such concerns, residency in a senior residence guarantees
transfer to a care residence in the future if necessary.

Intergenerational Communications
Because we believe interaction with other generations enableseniors to enjoy their life, “Grancreer Center Minami” wasdeveloped with a concept of “intergenerational communication”.
The first floor of the building has a retail zone, where a medical
clinic, daycare center, Yokohama-city certified childcare center,drawing class and other businesses are invited to operate.
This is not only for convenience both for “Grancreer Center
Minami” residents and people in the community, but also topromote intergenerational interactions. Moreover, “Grancreer
Center Minami” hosts number of intergenerational gatherings
with children in childcare center to nurture a sense of affinity
between the generations.

Grancreer Place for Comfort, Safety and Peace of Mind
In 1953, the Tokyu Group, together with (in cooperation with)local residents, launched a residential development plancalled “Tama Den-en Toshi Plan” whose main concept was
beautiful harmony among human, nature, and housings. The
Tokyu Group has since then advanced Tama Den-en Toshi
development and provided high quality homes in the area.
After half a century from its launch, matured Tama Den-en
Toshi has come to experience aging society with low birthrate.
With this social background, there has been growing needs
among maturing populations to enhance the quality of life.
“Grancreer” senior residences, built and operated by TLC andTokyu E-Life Design, are located mainly in Tama Den-en Toshi
area to meet these needs.
The name “Grancreer” is coined from English word “Grand”
and Spanish word “Creer” to mean “great reassurance”, in thehope that the living experience in our senior residences will be
truly joyful for every resident. We make it our mission to deliver

17

Kitchen accommodates a wheel chair

Social and Environmental Report 2010

Tokyu Sports Oasis
Helps Seniors to Stay Fit and Independent
In this aging society with falling birthrate, there has been
increasing number of senior citizens joining fitness clubs. Tokyu
Sports Oasis developed programs for seniors to stay fit, healthy
and independent with age. These programs make consideration
for seniors to exercise effective and yet fun and safe. For
metabolic syndrome and other lifestyle diseases, it also works
with universities, research and medical institutes to examine
effectiveness of exercises. Tokyu Sports Oasis will continue tofurther improve exercise programs and help senior population
to stay healthy.
Unique exercise program and partners
Exercise programs

comfort, safety and peace of mind in our senior housings forresidents to flourish in the mature years of their lives.
There are 9 “Grancreer” senior housings as of September
2010, and they are categorized into senior residence, andcare residence. Senior residences are for healthy elderly andfeature wide range of services for residents to enjoy safe andsecure life, and excellent living spaces and common spaces.
Care residences, on the other hand, are for people who requirenursing care and staffed to offer residents 24-hour assistancewith meals, bath and other daily activities.
We recognize that both structural and non-structural
aspects of senior housings are essential in assuring their safety
and peace of mind. The series of “Grancreer” features 24-hourmanned management for 365 days a year, and emergency callbuttons are installed at multiple locations including bedroom
and bathroom in each living quarter. There are also safety
sensors that monitor the water use in the residential units. This

● Senior Residences by the TLC Group
Name of Facility

Units

Month/Year opened

76

February 2004

Grancreer Azamino
Grancare Azamino

With nursing
care service

85

September 2004

Grancreer Fujigaoka

With nursing
care service

128

August 2006

Grancreer Utsukushigaoka

51

December 2007

Grancreer Aobadai

45

March 2008

Creer Residence Sakuradai

72

October 2009

Grancreer Center Minami

124

February 201079*

September 2010

133

November 1989

Grancreer Seijo (Senior residence)
Lifenix Takaido

With nursing
care service* 33 units with healthcare service (scheduled to be available from 2011) out of
all 112 units are excluded.

Facilities for Safety and Peace of Mind

Emergency call button

Drawing class (Grancreer Center Minami)

Health check by doctors and nurses

Program partners

Rakuraku exercise
Ikiiki tai-chi
Knee-pain relief exercise

Waseda University ResearchInstitute for Elderly HealthBalance improvement
aquatic exercise

Asai Gakuen University,
NPO Hokkaido AQUA
exercise Association

Rakuraku exercise

Activity Examples

Chorus club concert (Grancreer Azamino)

Flower arrangement lesson (Grancreer Utsukushigaoka)

Social and Environmental Report 201018

Social Contribution

Social Contribution

Meeting the Needs of Aging Society with Low Birthrate
Japanese society now faces decreasing population with aging and low birthrate. There are growing needs
for safe and comfortable living environment for elderly and better support for raising children. As a “producerof comprehensive lifestyle services”, the TLC Group recognizes our role of helping our society to prosper
as one, young and old together. We have been focusing on this issue and addressing the challenges formany years, in order to deliver to the society broad range of services.

Activities at Office Properties andCommercial Facilities
Introducing Universal Designs

Universal design refers to architectural design ideas thatare inherently accessible, comfortable and safe to all people
regardless of age or physical disabilities.
In July 2008, TLC formulated “Universal Design
Guideline for Office Building” to standardize specifications
and processes to implement barrier-free and universal
designs in our buildings. The guideline takes into accountrelevant laws and regulations and comprises itemized
specifications which have to be integrated into officebuilding designs; this covers all our new office buildings inInterview“Kazokuryoku-Plus” by Tokyu Community~ Our Family-like Support for Your Daily Life ~In recent years, diluted sense of community has been said to
become a social issue. Little troubles in daily lives that used to beeasily solved with the help of neighbors, can be difficult to deal within today’s society. That is where our idea of “family-like power”
service came from. Our family-like support covers small troubles
with water, electricity, keys, windows and so on. Knowing that thesolution is just a phone call away, this service gives sense of
security, and there are more and more people signed up for theservice, especially among seniors.
This service was originally designed to serve the aging population,
but we intend to expand the service to be more family-oriented inorder to contribute to reversing the birthrate decline. Furthermore,
we would like to develop more region-specific services to serve
different areas and their needs, such as for Hokkaido or Kyushu.
“Kazokuryoku-Plus” --- our family-like support service is our firststep to the goal under the slogan of “Best partner in creating values
for the future”.

principle. It also covers our existing office properties asmuch as possible, and takes advantage of renovation orother opportunities to incorporate the guideline. At“Totsuka Tokyu Plaza”, a commercial facility opened in
March 2010, we made sure that even guideboards are inuniversal design.

Approaches to Housings
Home Help Service to be included inStandard Specifications for Condominiums
From 2010, TLC’s new condominiums are offered with
Tokyu Community’s “Kazokuryoku-Plus” as a standard
service. As of March 2010, about 5,000 families living in
TLC’s condominiums have signed up for this membershipbased emergency service and take advantage of the paid
help service for water-related troubles, home appliancemaintenance, and changing light bulbs among others.
Approximately 80% of the users are over 50 years old,which shows the growing needs for this service in the
aging society. In addition, urban lifestyle and values
among people living in condominiums are becoming morediverse because of not only aging population and fallingbirthrate, but also there are more nuclear families andsingle-person household due to increase of unmarriedpeople or late marriage. Therefore we expect to see
broader needs and market for this type of service.
● “Kazokuryoku-Plus” service menu (example)
Emergency
help

Service for water-related, electric appliances, entrance
door / keys, windows troubles

Assistance

Changing light bulbs, moving furniture, cleaning highplaceslocal municipalities and trade associations. Participants learn necessary skills
to watch for people with dementia and their families, and become “Dementia
Supporters”. Concurrently, Japanese Ministry of Health, Labor and Welfare
launched “Nationwide Caravan to Train One Million Dementia Supporters”
campaign to increase Dementia Supporters to 1 million nationwide, making
every community a safe and secure hometown for generations.

Activities at Resort Facilities
Promoting Certified Care-Fittersand Barrier-free

For elderly and physically challenged people to enjoy andfeel comfortable at resort facilities, Tokyu Resort Service
has been advancing barrier-free facilities and promoting
the staff to acquire Care-Fitter certifications from an NPO,
Nippon Care-Fit Service Association. Certified Care-Fittershave hospitality skills and care skills required to attend tothe visitors. Among Tokyu Resort Service employees,
234 staff have been certified as second grade Care-Fitters
as of end of July 2010, and the number is still growing.
The company is also advancing barrier-free at resort
facilities as well as installing multi-purpose restrooms andaltering room dimensions to accommodate wheel chairs,
as ongoing effort to offer great satisfaction to more visitors.

19

Social and Environmental Report 2010

Tokyu Relocation took part in the “Brote Okurayama” project(completion: August 2010, owner: P.O. Real Estate), rental
apartment with support for childcare, located at Okurayama,
Yokohama-city, and is conducting its leasing service. Theapartment building houses a city-approved childcare center(scheduled to be opened in April 2011) as well as Kids’
playroom. Floor plans vary from 1-bedroom to 4-bedrooms
to allow residents to move to different units within the samebuilding as the children grow or family structure changes.
From floor plan to environmental consciousness, many
aspects have been carefully considered to assure security
and safety to support families with children. It became thefirst rental apartment be approved by “Yokohama City
Apartment with Childcare Support Approval System”, andalso earned a certification of “Housing and Environment forChildcare Support” by Mikihouse child & family research andmarketing institute inc.

Activities at Other Group Companies
Approaches at Ewel

Ewel offers welfare and benefit package menus (WELBOX).
The company has a work-care support service for companies to promote work-life balance. In November 2009, Ewel
held an event called “Work-Life Balance Day for Families”,
which parents participated in discussion titled “Let’s cultivate
fathering ability” with a panelist and a coordinator; also it
provides workshop which parents and children could enjoy
together.

Kids’ playroom in Brote Okurayama

Many Universal Design Features to Meet the Needsof Moms and Dads
Mini-park - Lots of green makes it a favorite gathering spot for families.
Kids’ playroom/ Party room - Perfect for children’s birthday parties and Xmas parties.
Lounge - For Moms to gather and chat.
Barrier-free design - Effortless stroller access in the common spaces and each unit.
Sound insulation - Sound-proof flooring to shut off footsteps.
Storage spaces - Storage in every room and bathroom, plus a storeroom for each unit.
Lattice windows - Lattice windows for ground floor unit, and upper floor unit windows also fitted with grids
Auto-locks - Auto-locking system for both main and sub entrances

Dementia Supporter Training

Makiko Matsui, Manager(left) and Naoto Katakura,
senior staff member (right), Tokyu Community Condominium
Division

Rental Apartment with Support
for Childcare

In the increasingly aging society, we need to be aware ofand have correct understanding for dementia. Recognizing
the issue of dementia, Tokyu Community has launcheda training program for Dementia Supporters* since March
2008. The program teaches accurate knowledge of
dementia as well as effective communication skills withcondominium residents with dementia. Currently, allAmenity Mates (TLC condominiums’ building managers)
have completed the Dementia Supporter Training.

Surveillance cameras - installed at multiple locations in common spaces

Experience-based
curriculum for children

Brote Okurayama features

Seminar at “Work-Life Balance Day for
Families” Judoka, Toshihiko Koga as apanelist (right) and Hiroko Ando from
Career Network Co., as a coordinator (left)* Dementia Supporters: Taught by experts on dementia as lecturers (called“Caravan mate”), Dementia Supporter training program are co-hosted bySocial and Environmental Report 201020

Social Contribution

Social Contribution

Ensuring Safety and Security
Because the TLC Group is involved in urban infrastructure and services that are imperative to people’s
daily lives, it is our mission to maintain and improve safety and security of our products and services. We
routinely undertake measures and provide services in preparation for any unforeseeable circumstances.

Kamado bench: Remove the top
board and use the remains as
cooking ovens (image)

Approaches to Housings

Emergency manhole toilet: Set up
a portable toilet over designatedmanhole (image)Quality Control, Disaster Prevention,
Security Measures

Planning and developing condominiums and detachedhousing, TLC conduct strict quality check such as ensuring the drawing and patrolling inspection at each stage ofresidential project from schematic design, construction, toafter-sales service in order to maintain high quality, safety,
performance of disaster and crime prevention instruments, and comfort of our products and services.
Based on the “planning checklist” which was compiled
the know-how and experiences of product development
and management over the years, we verify qualities of ourbuildings’ structures, appliances and specifications at
schematic planning and construction planning phases.
For crime prevention, we outline the fundamental idea
in our “security guideline”. Entry routes to the residence
are divided into three zones (around the site, common
space and private space) and crime prevention measures
are implemented for each zone.

Crime prevention lecture for residents (Tokyu Community,
Technology Center)

Tokyu Community, on the other hand, offers seminars
and useful ideas regarding disaster prevention instruments and proper building maintenance methods tocondominium association board members. It also put
together “Disaster Control Guide” for each condominium
association to for their disaster preparedness.
* Contents of “Kurashi Navi” program differ by regions.

● Residential Zoning for Security (example)

Distributing information through handbooks

Disaster Prevention Instruments

Furthermore, we distribute “Condominium Life
Handbook” to all residents of TLC’s condominiums. The
handbook gives them the basics of condominium management and disaster / crime prevention measures. At thesame time, “Kurashi Navi” program* (see P.23) organizes
visits to Tokyu Community’s Technology Center to see
disaster / crime prevention equipments, conducts fire drills,
as well as compiling and distributing “DIY Guide to Seismic
Countermeasures” that educates the residents on what
they can do to minimize the damage from earthquake,such as making furniture tip-resistant.

21

Social and Environmental Report 2010

“Branz City Konandai Uguisunomori”, reborn from
“Konandai Uguisu Housing” over 35 years ago, is equippedwith various disaster prevention instruments to serve as adisaster preparedness center for this matured community.
Some of the facilities on the Branz City site includes:“Kamado bench” that can be used as cooking ovens,“emergency manhole toilet” to be set up on designatedmanhole in case of emergency which will be available toboth condominium residents and community residents
alike. The rooftop of parking building located in the centerof the site is available for tents to shelter; water tanks areset for daily life water through simple-purifiers.

Activities at Office Buildings andCommercial Facilities
Improving Quality Control

Our goal for TLC office buildings is assuring safe working
environment. We therefore take greatest care in undertaking routine safety measures and, based on our “Office
Building Planning Guidelines” and “Universal Design
Guidelines”, improve our approaches day to day. Any
accidents occurred in the buildings or facilities includingcommercial complexes are recorded in a database, and it
is managed by Facility Management Information Network
to be shared across departments in order to investigate
the causes and preventive measures.
In addition, we devote our effort to minimize possible
damages from earthquake. For example, “Kasumigaseki
Tokyu Building”, scheduled to be completed in November
2010 incorporates earthquake resistant bracing system.
This is one of the self-imposed requirements, among othercutting-edge structural designs, to make TLC’s new officebuildings with over 3,000 tsubo (9,917m2) floor space, tomeet the equivalent performance level of the seismic
resistance standard for TypeⅡ Government and Other
Public Office Facilities. In order to assure our tenants’business continuity in case of earthquake, we also conduct
seismic resistant assessment on our existing office buildings
and commercial facilities, and reinforce the structures to thelevel required by current Japanese Building Standard Act.
* The seismic resistant requirement for TypeⅡGovernment and Other Public
Office Facilities: The structure should be designed and constructed towithstand severe shakes without serious damages that require major repair
work. Specific measures have to be implemented for safety of life andstructural functions.

Approaches by Other Group Companies
Emergency Safety Inspector / Lifesaving Training
Tokyu Homes has been encouraging its employees toattain certification for Post-Earthquake Temporary Risk

Evaluation of Damaged Buildings Inspector. As of April 2010,
153 Tokyu Homes’ employees are certified. The role ofinspectors is to assess post-earthquake building damages
in order to prevent secondary disasters caused by building
collapse or falling building materials by aftershocks.
Other group companies also implement various
approaches including enrollment in lifesaving courses toensure safety of our facilities and services.
●Lifesaving Course Enrollment of the TLC Group Companies
Tokyu Land Corporation

Personnel in charge of office buildings/
commercial facilities operations takeStandard First Aid Course.

Tokyu Community Corp.

New employees take Standard First Aid
Course during pre-assignment training.

Tokyu Sports Oasis, Inc.

All executives and employees takeemergency response course (voluntary
program) every year.

Tokyu Resort Service Corp.

All staff members in all facilities takeStandard First Aid Course.

Tokyu E-Life Design, Inc.

All staff takes AED course or Standard First
Aid Course. In addition, suffocation
prevention and how to use aspirators arealso taught.

Emergency response course at Tokyu Sports Oasis

TOPICS“Children Emergency Call 110” Program
As increasing number of children are subject to crimes andaccidents, children’s safety has become a prime interest ofsociety. Recognizing this issue, Tokyu Livable has joined“Children Emergency Call 110” program that provide safe place
for children to run to in case they are faced with danger. Among
the Tokyu Livable’s real estate shops in the metropolitan area,
30 shops located on the ground level display the sign “Children
Emergency Call 110” at the entrances to protect children
from crime.
Because of its businesscharacteristics, trust
relationship with local
communities is an
essential element of
Tokyu Livable, and thecompany intends tocontinue participating insuch programs.
“Children Emergency Call 110” sticker

Social and Environmental Report 201022

Social Contribution

Social Contribution

Contribution to Local Community
One of the key concepts of the TLC Group’s social contribution is “Contribution to local community”. While
diluted sense of community has become a social problem in recent years, we believe our involvement as acomprehensive real estate business group can greatly contribute to the society. That is why we are taking
number of actions to foster communities and restore connections among people.

Approaches to Housings“Kurashi Navi” program*“Kurashi Navi” is a TLC’s support program for our condominium residents. Available from the time of contract to
one year after building completion, this support programassists our customers to comfortably start their new life intheir new homes. Through “Kurashi Navi”, our customers
receive construction progress reports and construction
reports (inspection results at each work phase). In addition, they are invited to the Technology Center of Tokyu
Community (see P.21), common space preview events,
and residents get-together events, as well as variety ofnature programs such as farming experience and forest
conservation experience for interested customers.
* “Kurashi Navi” program is offered for TLC’s condominiums and some jointly
developed condominiums. Program contents vary by projects.

● Farming Experience
Kamiizumi Village in Kamikawa-machi, Saitama
Prefecture is designated as Jobu Prefectural Nature Park,
blessed with rich nature, and is known for “Kamiizumi-sui”(Kamiizumi water) and “Fuyuzakura” (winter cherry blossom).
Cooperating with Kamiizumi Farmers Group of Kamikawamachi, we started in June 2009 a hands-on “Farming
Experience Program” for new condominium owners, mostof whom will be leading urban life in the condominium, toInterview
We hope to convey the importance of “food” and“environment” through our farming experience program.
“Kamiizumi Farmers Group” is a farm launched and operated
by local volunteers, aiming to share the joy of farming withurban residents. While first hand farming experience will, we
hope, prompt them to think about the importance of “food” and“environment”, we are also well-aware of the difficulty ofmaking such opportunities available
to urban condominium residents. So
the “Farming Experience Program”
offered through TLC’s “Kurashi Navi”
is perfect for condominium residents
to come and find the joy of farming. I
am also pleased to point out thathaving people come from urban area
will revitalize the local community
Kiyomitsu Ishii,
and open the way for new
Kamiizumi Farmers Group
connections.
Representative/Facilitator

23

Social and Environmental Report 2010

plow, weed, harvest with their own hands, and finally eat
the farm harvest. The program gives families with smallchildren a chance for dietary education. Moreover, we
hope to play a role in revitalizing rural communities bygiving urban residents opportunity to get to know rural
farming communities. For fiscal 2010, we organized spring
vegetable harvest event in June.
● “100 nennomori” Conservation Experiencein Saitama Prefecture“100 nennomori”, located in Saitama Prefecture, is tended
by prefectural government to nurture trees exceeding
100 years old. The forest conservation program teaches
participants about forests, and gives them chance toexperience conservation works including thinning andbrush clearing.

Activities at Commercial Facilities

Land, Infrastructure, Transport and Tourism issued apolicy to promote residency in two areas, and TLC is also
cooperating with the strategy by offering planned residential
subdivisions such as “Tennoudai New Town” in Izumizakimura, Fukushima Prefecture to our interested customers.

“Asagimadara” Observation Event

Staying at Dekodaira (Urabandai, Fukushima Prefecture)from end of July to beginning of September, “Asagimadara”(chestnut tiger butterfly) is known to travel long distanceand fly as far south as to Taiwan in early autumn. “Grandeco”
operated by Tokyu Resort Service hosts “Asagimadara”
observation events, inviting Dr. Masahiro Kurita as an
official advisor of this.
Dr. Kurita, a medical doctor and a well-known
researcher of this butterfly, has been visiting Grandeco
since around 2004 to observe “Asagimadara” whose
biology is barely known. That is how “Grandeco” hascome let our visitors know about this rare specie. The
observation event features Dr. Kurita’s lecture and“marking” by participants on captured “Asagimadara” torecord their flight. The butterflies’ travel record is madeavailable on “Grandeco” webpage at: http://www.grandeco.
com/asagimadara/flight-map/index.html“visola” Supports Local Events“Minoh Market Park visola” is a commercial complex
located in Osaka, and part of the facility is rented to Minoh
City, Osaka Prefecture as “Minoh Citizen’s Activity Center”
managed and operated by NPO “Citizen’s Activity Forum
Minoh”, a management body designated in accordancewith Osaka Prefecture Management Designation System.
The center supports other NPOs through providing
consultation service and meeting spaces for citizen’s
activities. As a corporate member of “Citizen’s Activity
Forum Minoh”, TLC also supports their activities in thelocal community through cooperating and assisting with
community events.

Activities at Resort Facilities
Providing Information on Resort Life

Tokyu Resort not only provides listing of resort homes
and condominiums in beautiful nature, but also gives
customers the glimpse of charming resort life, in response
to increased number of customers who wish to live in rural
areas. Detailed information on local shops and events
schedules are found on blogs within webpage of eachTokyu Resort branch office. In addition, the company lists
resort housings available for permanent residence. In
the midst of aging, low-birthrate society, the Ministry of“Asagimadara”(chestnut tiger
butterfly)

Social Contribution by the Tokyu GroupTo make our environmental activities better known to the
public, the Tokyu Group started the advertisement campaign named “WE DO ECO” series since 2000. Various
environmental activities such as resource recycling andgreening, which are implemented by each group company,
are introduced via posters or other media. As a part of“WE DO ECO”, we have been running greening along
Tokyu Line campaign, dubbed “Greenery” Gift, saplinggive-away events since 1972, in a hope to make towns
along Tokyu Railway abundant with green.
On the regional level, on the other hand, the Tokyu
Group companies located in each are comprise regional
Tokyu Associations and are involved in events andconcert held in local communities. For instance, Tokyu
Association of Osaka, of which TLC and Tokyu Sports
Oasis are also active members, has organized “Family
Nature Tour in Tottori” for families to learn the importanceof nature. The tour included many nature activities suchas volunteer weeding in Tottori Sand Dunes, starry sky
observation, bagging Twenty Century pears, and playin the river.

“Family Nature Tour”“Greenery” Gift, sapling give-away
Marking by participants

Activities by the
Tokyu Group Companies
Introducing Fair Trade Products Menu

Caring Employees to Start Donation Drive

At Tokyu Hands, when the gingham store uniforms
were being replaced with white shirts from June 2009,
employees thought of donating the gingham shirts topeople in need overseas and kicked off the donation drive.
After sorting out shirts with tears or stains, about 14,000
shirts were sent to people in South America and Asian
region through the NPO “Japan Relief Clothing Center”.

Ewel launched a service for WELBOX members to makesocial contribution by simply purchasing fair trade
products*. WELBOX members can access the fair trade
web shop via members-only page, make purchases, andpart of the proceed from the sale is donated to “Global
Village” an NGO advocate for environment protection andinternational cooperation. This service allows members to“Shop to change the society!”, a simple way to become apart of international contribution.
* Fair trade products: Products produced through fair trade system which create jobs for socially, financially disadvantaged producers and workers, andcompensate them fairly so that they improve their standard of living on theirown, and become financially independent.

Social and Environmental Report 201024

Employment and Labor Practices

Employment and Labor Practices

Human Resource Utilization
Society can energize itself to prosper when willing workers are fully employed at the jobs they desire. At the
TLC Group’s business locations nationwide established to offer comprehensive lifestyle related services,
we contribute to stable local employment and local economic development by offering local employment.
Furthermore, we constantly improve our training systems to inspire individuality and bring out the fullpotentials of each employee.

Human Resource Cultivation and
Employee Motivation
Training Programs

At TLC, employees are not regarded to be “humanresources”, but rather, “human asset”, exerting direct
influence on corporate value and profit. TLC’s employee
training program consists of four stages, with 5-year
interval from the time they join the company. Each stage
has goals to be achieved through a stage-specific training
curriculum. The program is intended to enable employees
to create new values and improve their skills as “value
producers”. In addition to existing programs, TLC actively
develops personal development programs to help each
employee learn and acquire certifications for his/herchosen career path.
● Training Program Overview
Year countfrom joining
TLC

Year 1 to 5

Year 6 to 10

Year 11 to
15

Stage

Basic

AdvancedPro

Upskilling
Programs(input)- Marketing- Finance- Logical thinking- Accounting- Communication- Business mind

- Information- Interpersonal
gatheringeffectiveness- Information- Negotiation skills
analyzing-R elationship- Riskbuilding
assessment-C reativity and- Hypothesis
innovation
formation and- Presentation skills
verification

Performance
Goal (output)

Accurately
execute given
tasks

Complete
execution of each
responsibility

Job
Rotation

Experience in 2-3 departments before
year 10 (identify career aptitude andgoal)

Able to manage
the team toachieve project
goals

Year 16and overManagement- Strategy
formulation- Businesscreation- Business
management
skillsAble to createbusinesses, andcontinuously
achieve higher
performancegoals

Experience in other departments
as well as other affiliatedcompanies

of such classes as “Coloring for grownups”, “Collage”,
and “Laughter Yoga”, and offered at Tokyu Sports Oasis
to validate its business potential. This New Business
Venture Proposal System facilitates new business creation
with a framework to support exploring and expanding
new business areas, and at the same time, should help
employees develop entrepreneurship and skills.

Internship Programs to Support
Future Employees

TLC offers two internship programs for next generation tolearn first-hand what it means to work in the society, andInterview“Mind Fitness Course”, Born Through New Business
Venture Proposal System- Mika Kitano
I have been studying counseling for some time, and I applied for
the New Business Venture Proposal, thinking I could somehow
make a good use of my knowledge. Although I did not dream of myidea being selected in this real estate company, I think they found
it feasible as a business plan for a group company. It was difficult
to come up with idea to attract customers, and there were otherhurdles as well, but it was also a good opportunity to develop
challenge-oriented spirit in myself. I think determination to apply is
the important part of this system.
- Hideyuki Kamiya
Tokyu Sports Oasis has long paid attention to “mental health”, so
this “Mind Fitness Course” coming out through the New Business
Venture Proposal System was a perfect project for us to try out.
We live in a stressful society, and this “Mind Fitness Course” offers
casual way to maintain mental fitness at a familiar fitness club. Not
only our fitness club members, but also there are many nonmembers taking this course and commenting favorably that thecourse helped them to relieve stress. There are diverse businessideas coming through the New Business Venture Proposal System.
These ideas help vitalize the organization, and being a corporategroup involved in diverse business areas, there are good chances
for the new ideas to materialize.

New Business Venture Proposal System

Since fiscal 2004, the TLC Group has been implementing“New Business Venture Proposal System”. The objectiveof the system is to create business leading the next
generation, as well as organization vitalization and to
discover talented staff. The system seeks new businessideas across the TLC Group companies, and among the
proposals submitted for fiscal 2009, “Development andintroduction of programs to support healthy mind” wasselected to be verified as possible new venture. The idea
was then developed into a “Mind Fitness Course” consisting25

Social and Environmental Report 2010

rewards and challenges of working in the real estate business. One program is called “Internship” and gives actual
working experience with our employees, while the other,“1-day Internship”, consists of visits to TLC’s projects andgroup workshops to discover advantages of real estateindustry.

Knowledge Forum (in-house seminars)

TLC holds in-house seminars called “Knowledge Forum”
for executives and employees of the TLC Groups. With
aims of advancing reform of organizational culture, knowledge interaction with other leading companies, and topromote learning and motivation, we invite frontrunners inmany different industries to speak at our Forums. Someof the seminars we held for fiscal 2009 were: “Leadership
Mentality in the Era of Reform”, “Motivation Management”,
and “Lots of Learning”.
Since the first Forum in fiscal 2004, we have held totalof 22 Knowledge Forums (as of September 2010).

Support for Childcare andNursing Care
Advancing Support System for Childcare
and Nursing Care

The TLC Group implements number of measures to provide our employees with diverse working style options.
Tokyu Hands offers various programs for theemployees such as “Return-to-Work Support Program for
Employees Who Had Maternity Leave”. Employees withsmall children (up to the end of third grade) or family
members who require nursing care can choose different
working hours and to be exempt from overtime work.
Tokyu Sports Oasis, on the other hand, implements
flexible human resource management, including providing
extended maternity leaves (small children up to 3-yearold), “Short Work-Hour upon Returning to Work Program”(work 3 hours less, for 6 months after returning), and“Childcare Employees System” (employees with children
in elementary school can choose their own working
hours).

Certified for Next Generation Accreditation
Mark “KURUMIN”

Left: Mika Kitano, General Affairs Department, TLC
Right: Hideyuki Kamiya, Healthcare Division, Tokyu Sports Oasis

In May 2010, TLC earned certification for employersthat support development of next generation from Tokyo
Labour Bureau. TLC executed action plan to improve
work-life balance, for instance, establishing and enhancing
new systems and workplace understanding to create better
atmosphere for work-life balance, promoting paternity
leaves, establishing system to allow employees to leaveon expired annual holidays to be with the partner for thedelivery or for nursing leave, and promoting taking paid
annual holidays. TLC became certified upon meeting therequirements for the certificate with these measures. The
same certification had been
awarded to Ewel in fiscal 2007,
and Tokyu Community and Tokyu
Hands in fiscal 2008.

KURUMIN(next generation
accreditation mark)

Health Support for Employees
Medical Checkup and Mental Healthcare

TLC provides annual medical checkups for all employees,
conducts secondary diagnosis and interviews dependingon the initial results, in addition to health check for those
whose overtime exceeds the company’s standard,
and other detailed tests. For mental healthcare, TLC
implements employee mental support program arranged
by a specialized external institution. The mental support
program is also available for families of employees to
consult with the specialist about any problems including
non-work related problems such as childcare andnursing. Furthermore, mental healthcare program offers
self-checklist every year for employees to recognize theirown stress levels.

User instruction card for mental healthcare
consultation service

Contribution to Local Employment
In the midst of a severe economic climate, so many willing
workers are unable to find the jobs they want, and vanishing job market has become a social issue. Because webelieve that the people are our main asset, the TLC Group
continues to recruit new people even in this harsh condition. At the Group’s over 200 business locations nationwide, we provide employment opportunities within hostcommunities to meet various working style preferencesfrom part-time to full time, making continuous effort tostabilize the local employment.
Social and Environmental Report 201026

Management Structure

Improving Customer Satisfaction

Management Structure

Communication with Customers

Fair and Transparent Management Structure

Drawing upon diverse expertise across the Group gained through various services we developed over theyears, the TLC Group strives to further improve our products and services, and maximize customer
satisfaction.

As a corporate group in pursuit of creating beautiful living environment, the TLC Group aims to establish a
structure that ensures fair and transparent management, in order to execute our social responsibility andenhance our corporate value.

committee plans to put together an action manual for
facility managers to conduct what are expected of them.
The Committee is also putting up posters, handing out
badges and taking other steps as part of awareness-raisingand education activity for employees.

TLC and the group companies’ operations and directors’
execution of duties. By appointing 3 external auditors for
4-member Board of Statuary Auditors, we increasetransparency in the management.

Activities at Service-way Forum
Enhancing Group-wide Customer
Satisfaction and Staff Education

The TLC group encompasses variety of facility operations
including hotels, golf courses, ski resort, fitness clubs,
senior housings, and commercial facilities at 105 locations nationwide with approximately 2,700 employees*.
We realize that we cannot only depend on the scale ofoperation, but it is indispensable to implement comprehensive measures to continuously enhance overallcustomer satisfaction. That is why we launched “Serviceway Forum (Operation Improvement Forum)” in fiscal
2009 to shape our way of hearty services.
For Service-way Forums, number of “hearty stories”
at our facilities are compiled, draw on the stories to determine basic principles that comprise “mission”, “vision”,“value” and “principle of action”. These principles are thenshared among our facility operation employees to practice at their own workplace. In May 2009, 130 facility
managers from different sphere of service gathered to
discuss “what the ‘way’ the TLC Group wants to value inour services”. It was the moment when the cross sectional
exchanges among service locations took shape.
From fiscal 2010, we renamed the “Service-way
Forum” to “Operation Improvement Committee” toimplement specific measures, focusing on customer
satisfaction enhancement and human resource development, and set up a secretariat to carry out actions oneach issue.
Operation Improvement Committee places particularemphasis on fostering excellent facility managers. The* Companies joining the Operation Improvement Committee are (as of
September 2010): Tokyu Resort Service, Tokyu Sports Oasis, Tokyu Stay
Service, Tokyu E-Life Design, Tokyu Land SC Management

Poster for operation improvement committee(“HEARTFUL SERVICE” is a Japanese term
meaning “hearty service”)

Corporate GovernanceCorporate Governance System

TLC has implemented an executive officer system tosegregate the functions for decision-making and supervision
on management policies, and for the execution of duties
on business affairs to strengthen corporate governanceand increase management efficiency. In addition, fromthe standpoint of strengthening consolidated management of the TLC Group, major group companies’ presidents attend group management meetings and appoint
TLC Group Directors.
Board of Directors functions as the highest decision
making body, responsible for management policies andensuring execution of duties by the directors. Board meetings are held on monthly basis, and extraordinary board
meetings are held as necessary. For fiscal 2009, total of
14 board meetings were held. The role of Statutory
Auditors is to attend important meetings and correctly
assess the corporate status, and effectively supervise

Internal Control System

To ensure compliance management, at TLC, Board of
Directors determines the resolutions to enforce fairbusiness practice across the TLC Group and advancesinternal control framework, and validates the progress on aregular basis. TLC also established Internal Audit Office inorder to guarantee independency and fair practice ofinternal control system. The Internal Audit Office conducts
internal auditing of overall business practices of TLC andthe TLC Group companies’, objectively and justly examinesand validates legality and appropriateness of their
management/operation systems and business conditions,and initiates improvement in business practices.

● Corporate Governance System

General Meeting of Shareholders
Elect/Dismiss

Elect/Dismiss

Activities at Tokyu Livable
Board of Directors

ReportSuperior Customer Satisfaction
beyond Expectation

With an aim to cultivate “Brand Personality” which candeliver the services our customers truly desire, Tokyu
Livable runs staff education campaign dubbed “Let’s
become a real estate concierge” who are capable ofproviding specialized, loyal, and high quality real estaterelated services.

Accounting Auditors

ReportHearing, etc
Audit

Board of
Statutory Auditors
Support

Audit

Office of Statutory Auditors
President and CEOGroup Management Committee

Management Committee

Affiliated Companies Accounting Committee
Group Policy Coordination Committee

7 capabilities to describe ourreal estate concierges

Elect/Dismiss

Group Companies

Instructions/Discussions andreport on important cases
Internal
audit

Internal Audit OfficeInternal
audit

Each Business Unit

Humanity, Service skills, One step ahead, Highlevel, Expertise, Presentation skills, Mobility
At group discussion

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Social and Environmental Report 2010

Social and Environmental Report 201028

Management Structure

Compliance
The TLC Group has in place compliance system consisting of such committees as “TLC Group CSR Promotion
Committee”, and endeavor to ensure compliance management in accordance with “TLC Group Code of Conduct”.
To supplement the Code, we laid down “TLC Group
Compliance Manual”, which outlines each item in the
Code of Conduct more specifically, as a tool for our
employees to put compliance into practice. Furthermore,
we hold compliance trainings on periodically to familiarize
employees with compliance, in order to establish cultureof compliance in the Group.

Awareness-raising Measures

TLC formulates “Compliance Program” every fiscal year
to plan compliance activities for the year. To ensure thatawareness of compliance and appropriate business
operations, TLC conducts rank-specific trainings periodically for all executives, employees, contract workers, andtemporary staffs. For fiscal 2009, total of 35 such trainings
were initiated, on the topic of compliance, legal matters,
and financial instruments and exchange business. In themeantime, compliance e-learning program was implemented via intranet for all employees. List of compliancerelated incidents as well as information on laws andregulations that affect our business are made accessible.
Compliance trainings are also extended to directors andemployees of the TLC Group companies in order to raisecompliance awareness as a Group.

Management Structure

by strengthening the organization and establishing necessary company regulations. As a measure to ensurecompliance, we are also working to build our internalmanagement and control system and its validation system
based upon PDCA management cycle. For fiscal 2009,
we conducted 12 trainings on “Financial Product Trading
Business Manual”, to thoroughly educate our employees
on relevant laws and regulations.

Policy for Anti-social Forces“TLC Group Code of Conduct” sets forth no association
with anti-social forces. It is stipulated in the Code of
Conduct that we shall construct close connection with
police, attorneys and other external institutions throughour day-to-day business activities, and stand firm against
any demands from anti-social forces. TLC also released“Guidelines for Anti-social Forces” and “Anti-social Forces
Policy Manual” to prescribe actual preventive and handlingprocedures of anti-social forces and disseminates theguidelines and manual through compliance trainings forthe employees.

TLC Group Code of Conduct
1. Compliance and Fair Trade- Ensure compliance to applicable laws and regulations.
- Ensure best practice in material procurement and fair trade.
- Ensure meeting fiduciary responsibility in execution of duties.
- Never to connect with anti-social forces.

Helpline System- Identify customer needs and develop product to meet their needs.
- Prompt and dedicated response to customers’ comments andrequests.
- Customers’ safety and security comes first providing products
and services.
-E xplain and market our products and services properly and decently.
- Responsible execution of duties, keeping concepts of “speed”
and “evolution” in mind.
- Nurture organization culture of treasuring “Collective wisdom”.
- Take advantage of combined strength of the corporate group.
- Ensure proper decision making process.
- Proper management of rules.
- Proper negotiations with business associates.

The TLC Group has in place “Compliance Helpline”(whistle-blowing compliance hotline) as a mechanism toprevent and remediate violation of law and fraud. External
helpline is also available for employees to consult withindependent attorneys on compliance issues.

4. Proper Management of Information

Compliance with the Financial Instruments
and Exchange Business5. Decency of BusinessWith the enforcement of Financial Instruments andExchange Act, TLC is registered as a Type Ⅱ Financial
Instruments Business and an Investment Advisor andAgency. We are moving to upgrade our business structure

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Social and Environmental Report 2010

Day-to-Day Risk Management

Upon risk identification and assessment, the TLC Groupapplies PDCA (plan, do, check, act) cycle to improverisk management system. Critical risks that are TLC’s
project-specific are to be discussed at “Management
meetings” and comprehensive risk management are
carried out accordingly. TLC also initiates risk management trainings to teach risk management objectives andmeasures using case studies. Furthermore, TLC promotes
risk management activities across the TLC Group through“TLC Group CSR Promotion Committee”.

Crisis Management in the Event of a DisasterIn case of a disaster or other situations where possibly
urgent and critical loss occurs or is discovered, TLC
respond to the situations in accordance with “Emergency
Response Provisions”, distributes necessary information,
makes decision in appropriate manner, and takemeasures to minimize the damage. Specific actions to betaken at emergency situations are outlined in TLC’s“Emergency Response Basic Manual”. In addition, TLC is
working to establish “Business Continuity Plan (BCP)”,a strategic plan for continuation of business at time oflarge-scale disruptions. It will include recovery plan for
headquarters, and each business department is also
moving toward laying out its BCP.

2. Customer-oriented

3. Proper Execution of Duties

At a workshop

Risk Management System-O perate appropriate document and information management system.
- Proper management of confidential information and complianceto confidentiality obligation.
- Prohibit insider trading.
- Timely and appropriate information disclosure and PR activities.
- Internal control to ensure proper accounting and financial reporting.
- Preserve corporate asset.
- Ensure healthy, safe, and comfortable working environment.
- Respect human rights.
- Contribution to society and consideration to environment.
- Reasonable business entertaining and gift-giving.
- Clear distinction of business and personal matters.

Information Management
and Disclosure
Information Management System

With an objective to appropriately manage information
required for our business operations, TLC constituted“Information Management Provisions” to stipulate information sharing to increase efficiency of business operations, prevention of breach of confidence, and adequate
information disclosure. For electronic information, on theother hand, “Electronic Information Security Rules” is tobe observed by directors and employees regarding information usage monitoring by information managers, information terminal use, and other electronic informationrelated matters.

Rules on Personal Information Protection

TLC sets out “Personal Information Protection Rules”
to require all employees to observe relevant laws andregulations. To disseminate the rules and raise awareness of personal information protection, TLC distributes“Personal Information Protection Manual” and conducts
training on the subject. In addition, TLC pays close
attention to choosing business partners and outsourcing,and promotes appropriate supervision in order to ensure
information protection. Tokyu Livable, Tokyu Community,
Tokyu Relocation, and Ewel have obtained Privacy Markthat guarantees personal information to be safely
managed and protected.

Prohibition of Insider Trading

In order to prevent insider trading that clearly is breachof Financial Instruments and Exchange Act, TLC
established “Provision of Insider Trading Prohibition” andraise awareness of the provisions through compliancetrainings and e-learning programs.

IR Activities

TLC is committed to provide information to shareholders
and investors in a fair, accurate and timely manner. With
respect to disclosure, TLC strictly adheres to applicablelaws and regulations. We also disclose information on
its management strategies and financial position to extensively promote understanding of our business activities.
We are please to note that TLC earned Internet IR
Best Company Award 2009 from Daiwa Investor Relations(Daiwa Securities Group), won first place in Fiscal 2009
Listed Company Web Site Quality Ranking by Nikko
Investor Relations, and chosen as one of the best in IR
Site Total Ranking 2010” by Gomez Consulting.
①②

Internet IR
ベスト

企業賞

2009
R

③

1: Daiwa Investor Relations,“Internet IR Best Company
Award 2009”
2: Gomez Consulting, “IR Site
Total Ranking 2010” Best
Companies
3: Nikko Investor Relations“Fiscal 2009 Listed Company
Web Site Quality Ranking”
First Place
Nikko Investor Relations
webpage:
http://www.nikkoir.co.jp/

Social and Environmental Report 201030