MOTIVE LMS CUSTOMER SUCCESS STORY
Reaching for the Stars
In 2006 United Launch Alliance (ULA) was formed as a joint venture of Lockheed Martin Space
Systems and Boeing Defense, Space & Security to provide launch services to a diverse group ofcustomers.
Combining 100 years of launch history with the Atlas and Delta rocket families to achieve
more than 120 consecutive launches - successfully delivering more than $70 billion of satellite
assets into orbit - ULA delivers payloads for NASA, government agencies and non-government
customers. The partnership means their combined Delta II, Delta IV and Atlas V system families
can be launched dependably with greater cost efficiency. The choice of systems also gives ULA
the ability to tailor each mission to a customer’s payload and delivery specifications, launching
weather, telecommunications and national security satellites, as well as deep space andinterplanetary exploration missions in support of scientific research.
It also means thousands of individuals working throughout ULA’s launch sites as employees,
customers and suppliers. Managing the complexity of multiple organizations working together
includes ensuring everyone involved in a launch has clear, company-wide or governmental
operational and procedural standards to which they adhere. Accomplishing this meantdeveloping online training programs that could be accessed not only by ULA employees but thecompany’s customers, suppliers and contractors as well.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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Meeting a Critical Need
Motive Learning prides itself on being asmall company with big capabilities. With areputation for being able to fulfill requests
that pose challenges to larger e-learningcompanies, Motive Learning is often called
upon by clients to customize a Learning
Management System (LMS) to suit uniqueneeds or meet specific government andindustry requirements.
ULA must ensure that all external customers
who require access to launch sites, including
those at Cape Canaveral Air Force Station,
Florida and Vandenberg Air Force Base,
California meet facility access requirementsof the U.S. Air Force and annually complete
U.S. Government Facility Access Training.
Motive Learning provides the LMS platformthat manages the external distribution of thislearning content, as well as tracks and logs
each person’s required training.
“One of the priorities with our facility access
LMS is the ability to interact with external
IT systems,” said Cheryl Shimamoto, ULA’s
elearning development lead.

“Many of our over 100 external user groups
don’t have access to ULA’s internal LMS so
we need to provide web-based training andtracking across many different platforms.
Motive Learning is unique because they
provide us with systems checks so that outsideusers can support our training. They make sure
our scripts, coding and communication arecompatible with those of our customers andsuppliers, especially when we bring on a newpartner or during the release of a new trainingor tracking component.”
Using one system outside the ULA network
to deliver electronic training courses not only
decreases the labor effort required to maintainthousands of training records, thus reducing
operating costs, it provides customers andsuppliers with access to required training
anytime, anywhere. The Motive Learning
LMS also simplifies training management
and reporting which expedites the resolutionof audit requests by placing the data at thesystem administrator’s fingertips.

2To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

Multiple Functions, One LMS
Customers’ and suppliers’ access status are
dependent on ULA’s launch schedule and therocket and payload being deployed. Some mayneed access during one launch and then not
return to work on another for two or more
years. Motive Learning’s system allows thosearchived users to reset their password and log
in to the LMS system to complete their training
for readmittance, minimizing the manualadministration of thousands of user accounts.
Another component of ULA’s LMS is its ability
to send reminders to individuals and theiradministrators when required training needs
to be completed to maintain access privileges.
With some on an annual basis, the automation
has simplified both administration of thelearning materials, as well as the ability to
track those in compliance or who need toconduct necessary training to remain so.
“One of the things I’m proud about ourcompany is that we’re always up for achallenge,” said Motive Learning’s co-founder,Karla Roberts. “The other is that we rise tothose challenges and give the client what theywant!”

When asked, Motive Learning says ‘Yes’
This was the case for ULA. The company had specific requirements for its LMS and required ahigh level of responsive customer service that training directors hadn’t found working withother e-learning businesses. “We are able to provide both the products and the service theydemand,” continued Roberts. “This means ULA is able to do what they do best, launch rockets
into space, unimpeded by worries that those who need to access a site for preparation andlaunch are able to do so.”
Shimamoto concurred. “With other companies, if we had a request for specific support orproblem with a system that needed to be rectified, we would find ourselves put into a que andgiven a service ticket and the company would get to us when it was our turn,” she said. “WithMotive Learning, we have direct access to the company’s owners and their team and they go outof their way to ensure we have exactly what we need, when we need it.”To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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A large part of Motive Learning’s current success can be traced to their work with ULA. In
2006, it was a compliance training vendor and had an LMS it was testing. This became thefirst iteration of the Motive LMS which it began marketing to aviation, government andtech industries. In 2015, with several clients successfully using its platforms, Motive Learningcompeted against nine other vendors and was selected by ULA to develop and manage itsexternal LMS.
Since that time, ULA has expanded its use of Motive Learning’s LMS to include internal training
for employees requiring unescorted access or those who need specialized training in threatawareness to access a secure launch site. As more departments have seen the benefits of thecustomizable LMS, several have requested access to it to design their own training programs.
Because it has a high degree of adaptability, Motive Learning can customize the platform forany type of training that ULA needs to conduct, including instructor-led training, interactivecomputer-based instruction, “Read and Sign” documents, and on-the-job training.

A Testament to Success“Motive Learning really goes out of their way to understand your business environment
and processes and will provide recommendations regarding best practice use of theirLMS,” said ULA Learning Management and Human Resources Operations lead Sherry
Fralic. “They truly partner with us, working closely with our team to explore new
possibilities and resolve challenges or issues. And they’re very customer service-oriented;
always responsive, quick to return calls and emails, and always professional.”“We treat each client as if they were our ‘only’ customer,” said Don Roberts, Motive Learning’s
other co-founder. “We approach each with the intent of providing superior custom LMS
platforms that meet their exact needs, perform better than they expected and are dependablefrom first click to last.”

4To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133