Ultrasonic Cutter SONOFILE Instruction Manual

Chapter 7

Product Warranty

Chapter 7 Product WarrantyThis chapter describes the product warranty and the points to be aware of when using this device.
1.

The warranty period of the oscillator and transducer shall be one year from the date of shipment.
If failure or damage occurs under normal usage (as described in the instruction manual) within thewarranty period, we will replace or repair the product without charge.

2.

The following cases shall not be subject to free replacement or repair even if the product is underwarranty:

3.

A)

A mistake in use, an unintended use, damage caused by another product

B)

Failure or damage due to an external factor (e.g., a drop, an impact, load, and intrusion of liquid
or foreign matter) after delivery

C)

Failure or damage due to a fire, an earthquake, wind and flood damage, other natural disasters,pollution, salt damage, abnormal voltage, etc.

D)

Failure or damage due to use of the product or implementation of a method under anenvironment that is not specified in the instruction manualE)

When improper repair, disassembly, or alteration is performed (including the case where achange is made to a warranty label or an under-warranty rivet)

F)

When the product is damaged due to insufficient packing when transported to us

G)

Consumables such as tip tools (blades and tools), a tool holder, a blade fixing screw, and a fuse

H)

When we determine that it falls under any of A to G above
This product includes life-limited parts as listed below in addition to consumables such as tip tools(blade and tool), a tool holder, a blade fixing screw, and a fuse.
Although the life of life-limited parts varies depending on the use frequency, the use environment,
and other factors, wear, deterioration, or other damage can progress to an advanced stage. It is
recommended to conduct periodic inspection about once every two years to use this product in astable manner for many years.

[Major life-limited parts and a guide for the replacement timing]
Oscillator Cooling fan
11 years Switch
Electrolytic capacitor
7 years
Liquid crystal display
Transducer

Vibrating parts such asa cone
Rotary joint
Connecting stud bolt

6 years

2 years

2 years100,000 to
500,000
cyclesNote: The guide for the replacement timing does not guarantee that the parts do not gowrong within the period indicated.
4.

2 years
2 years

Anti-vibration parts such as
collars and O-rings
Transducer connecting cable
Manual transducer switch

25,000 cycles
6 years

Replacement, repair, and inspection are conducted after the product is sent to us no matter whether
the product is under warranty. We do not accept requests for on-site replacement, repair, andinspection.
We charge for on-site guidance on the maintenance method, fault identification, and other practicalknowledge for this device.

5.

Note that the repair and inspection period is normally two weeks to one month after we receive theproduct. However, it may be changed by arrangement if it is difficult to repair the product within theperiod depending on the damaged part and the severity of damage. Prepare a backup supply inadvance if the repair period is not practicable.

6.

For repair not covered under warranty, the round-trip shipping charges and the expenses
associated with them shall be borne by you.

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Ultrasonic Cutter SONOFILE Instruction Manual

Chapter 7

Product Warranty

7.

This product is subject to improvements, modifications, and other changes without prior notice tocustomers to improve the competitiveness and productivity of the product. For repair of a productalready sold, we secure repair parts to address it, but if it becomes difficult, we may propose thesubstitution of replacement parts, etc.

8.

For a custom-designed version of this product (oscillator, transducer, tip tool, etc.), only short-term
verification is conducted, and an unexpected problem may occur in long-term operation. Therefore,conduct sufficient verification.
When custom-designed, this product may not be covered under warranty.

9.

We may propose maintenance or replacement of parts that are not described in the instruction
manual and other documentation if wear or failure occurs due to a reason that was not predictablefrom the technological levels at the time of shipment from us depending on the customer’s use
frequency, use environment, etc.

10.

This product is intended for use on general industrial equipment.
Contact us in advance if you use the product for equipment that requires especially high qualityand reliability and may cause an injury or death accident or serious property or environmental
damage due to its failure or malfunction (for example, nuclear power control equipment, aerospaceequipment, transport equipment, traffic signal equipment, combustion control equipment, lifesupport machines, medical equipment, and various safety devices). For use, sufficient verification
shall be conducted on the customer's responsibility.

11.

If we incur a claim from a third party for damages on the grounds of an infringement of a patentright, an intellectual property right, or other right regarding a manufacturing method ormanufacturing equipment using this product, we will not pay compensation for it.

12.

The warranty shall not cover customers’ opportunity loss, loss of profit, secondary damage, damage
to property other than our product, and compensation for replacement work, readjustment of onsite machinery and equipment, and field test work by customers, whatsoever arising from use, orloss of use, of this product regardless of the warranty period and the type of statement of a legal
claim.

13.

Provide backup and fail-safe functions for equipment and systems so that a serious accident orloss does not occur in the event of failure of this product.

14.

Notes
⚫ Our retention period for repair items is one year from acceptance.
When the retention period is exceeded, we will send the item back to the sender.
⚫ The maintenance period from product discontinuation is seven years.
However, if parts are difficult to acquire, we may propose the substitution of replacement parts,etc.
⚫ If it is not possible to acquire parts related to the manufacturing and maintenance of theproduct or to propose the substitution of replacement parts, etc. because the product has
become unusable, the product warranty may be terminated without prior notice even if it iswithin the maintenance period.
⚫ The Japanese provisions of the Product Warranty shall govern.
The provisions also apply overseas in the same way, but the provisions translated into alanguage other than Japanese shall be void in order to avoid incorrect interpretations due todifferences in expressions.
In addition, the latest provisions of the product warranty always take precedence.
The latest product warranty can be checked from the website of SONOTEC Co., ltd.

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For inquiries about this device and this manual, comments concerning us and our products,consultation, the latest product warranty, confirmation of after-sales services, etc., or otherinquiries, contact us at the following:

SONOTEC Co., ltd.
www.sonotec.com

3-28-19 Suenaga, Takatsu-ku, Kawasaki City, Kanagawa 2130013, Japan
TEL +81-44-877-8311
FAX +81-44-877-8312
Opening hours: 9:00 – 12:00, 13:00 – 16:30 (excluding
Saturdays, Sundays and holidays)
e-mail contact@sonotec.com(We will respond on the next business day.)
Note: Before making an inquiry, check and prepare the model number and serial numberof both the oscillator and transducer, and the model number of the blade or tool.