2023

Environmental
Impact ReportTable ofcontents

3

Foreword

8

Executive Summary

12

Carbon Emissions Reduction

17

Waste Reduction

24

Community Engagement28

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31

Future Outlook

ForewordForeword

At Qualtrics, our mission is to make business more human. We recognize the opportunity
we have to better the experience of our employees, customers, and community with respect
to sustainability and the environment.
This inaugural report highlights our commitment to responsible business practices,
showcases our achievements, and outlines steps for the future. By integrating sustainable
practices into our operations, we minimize our environmental footprint and drive positivechange within our communities.
Qualtrics will continue to engage in sustainable business practices that beneﬁt both our
stakeholders and the world we live in.

4

““At Qualtrics, we believe we can be a successful businessc<97-98.?->381+838>/<8+6-+<,9838@/8>9<C>989A9H/<381

today while also building a more sustainable future for manysustainability solutions to external organizations, Qualtrics

years to come. One thing we all have in common is the earth,

has shown commitment to environmental responsibility.

and we are committed to operating in a way that helps foster a

The introduction of initiatives like commuter programs and2/+6>23/<:6+8/>09<+66L?< vegetarian options in response to employee suggestions

on the progress we are making and the opportunities we have

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to help create meaningful, positive change.”sustainable future.”

Gina Sheibley

Ben Romney

Chief Communications &Corporate Responsibility
Officer5

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Sr. Software Engineer &Green Team Global Co-Chair

Definitions

CarbonEmissions
Reporting

The process of calculating and disclosing thegreenhouse gas (GHG) emissions of an organization.
It involves carbon accounting (measuring theemissions resulting from an organization’s
operations and supply chains) and then reporting
the results of the carbon accounting process.

ClimateNeutralAn approach for climate change mitigation in whichcarbon dioxide emissions (or all greenhouse gas
emissions) are balanced by absorbing carbon via
carbon sinks or by removals. This can be achievedby reducing emissions, most of which come fromthe burning of fossil fuels, and by removing carbon
dioxide from the atmosphere.

This technique automatically dims or adjusts
Daylight
Harvesting the brightness of lights in response to theamount of natural light available in a space.
Utilizing natural daylight coming through thewindows or skylights minimizes the amount ofenergy used in artificial lighting.
BRG

6Business Resource Group. These are voluntary,
employee-led groups that serve as a resource
for members and their employers by fostering
a diverse, inclusive workplace aligned withorganizational mission, values, goals, businesspractices and objectives.

ESG

This stands for environmental, social andgovernance, and represents a more stakeholdercentric approach to doing business. ESG is set
on the principle that the environment is only one
factor in determining an organization’s commitment
to sustainability. Companies that adhere toenvironmental, social and governance standards
agree to conduct themselves ethically in those threeareas.

MotionSensorLightsLights that detect movement and accordingly
turn on when a room is occupied and off when
everyone leaves, saving electricity.

PPAs

Power Purchase Agreements purchase power andassociated renewable energy certificates from
specific renewable energy generators.

R2 Cert.

The Responsible Recycling (R2) Standard provides
a common set of processes, safety measures anddocumentation requirements for businesses that
repair and recycle used electronics.

XM DayAn annual holiday given to Qualtrics employees tospend time bettering the world’s experiences bygiving back and volunteering their time.

Our Vision

Qualtrics believes in closing experience gaps.
These gaps–the discrepancies between
perception and reality–are where poor
experiences live. As we strive to improve
the world holistically, we prioritize bestpractice-based sustainability initiatives
Our ultimate goal is to create a more
prosperous world, beneﬁting not only ourvalued customers and dedicated employees,
but all those who call our planet home.

7

Executive Summary

Executive
Summary

REPORT OVERVIEWThis inaugural Environmental Impact Report provides
a comprehensive overview of Qualtrics’ sustainability
vision and performance. In order to achieve our mission,
we are focusing on three key pillars:+ Carbon Emissions Reduction+ Waste Reduction+ Community Engagement
This report outlines our sustainability governancestructure and details our current progress toward
these three pillars. We outline our ongoing initiatives
to make progress toward our sustainability goals,
including energy efficiency, water conservation, foodmanagement, and recycling. This report also discusses
our ESG product offering and future outlook.

9

Executive
Summary

KEY HIGHLIGHTS FROM THIS REPORTThis past year, Qualtrics has taken steps toward

efficient washing system, which includes dishwashers

sustainable growth and responsible corporate

with targeted spray patterns and specialized washingcitizenship. Our achievements include:

cycles to reduce waste and minimize water and energy
usage.

The Green Team. Green Team is an internal
employee Business Resource Group (BRG) focused on

Carbon Emissions Reporting. An internal committee

sustainability at Qualtrics. Green Team launched as an

initiated our first comprehensive Global Carbon Report.

official BRG with support staff and executive sponsorship

The team triaged emissions based on their source andthis past year. It currently has 400 members, andidentified carbon offsets, or methods to compensate

participation is growing from employees across thefor GHG emissions.

globe.
Reducing Single Use Plastic. Currently, over 50% of
our offices now utilize reusable (as opposed to singleuse plastic) dishes and utensils for catered meals, drinks,
and snacks. Qualtrics plans to expand the Reusable
Dishware Program to every office integrated with an
10

Sustainability
Commitment

At Qualtrics, we are focused on reducing
our environmental footprint, fostering
diversity and inclusion, upholding
ethical conduct, and making positive
contributions to our communities. Our
approach is rooted in transparency,
accountability, and ongoing improvement.
This commitment drives us to continually
update our practices and initiatives. As
a result of this commitment, we will bereporting on our environmental practices
and progress annually.

11

Carbon Emissions
Reduction

Transport

GREEN TRANSPORTATION RESOURCES & AMENITIESSUBSIDIZED PUBLIC TRANSPORTATION

Our Provo HQ has an outﬁtted bike room with tools

Qualtrics compensates Orca (Seattle public

for ﬁxing bikes, including bike pumps, tire changing

transportation) passes for Seattle-based employees.

equipment, repair kits, etc. We have added more spaces

Additionally, Qualtrics provides reimbursement for thefor bike storage and provide showers for those who

train in Sydney, Tokyo, Provo, and London. The Chicago

commute on their bike. Most global oﬃces have similaroﬃce is in the process of procuring a program tobike rooms and showers. Our Dublin oﬃce provides bikes

support public transit. Qualtrics also oﬀers an optional

for employees as well. In Chicago, employees may use

Transportation FSA, which can be used for public

the building’s bike room (subsidized by Qualtrics) or theytransit.

may bring their bikes up to the Qualtrics ﬂoor for freestorage during the day. On-site gyms, lockers, and showers
allow employees to workout comfortably without an extra
commute.
We provide Electric Vehicle (EV) charging for free in
our Provo, Dallas, Seattle, and Sydney oﬃces. We arecontinuously expanding the number of chargers in ouroﬃce network.

13

Energy

ENERGY EFFICIENCY & CONSUMPTIONDATA CENTERS & EFFICIENT CLOUD OPERATIONS

Qualtrics aims to improve energy efficiency across our

Qualtrics is a Software as a Service (SaaS) company

operations. Our ongoing initiatives include:

and utilizes efficient cloud operations. While Qualtrics+ Conducting energy audits and assessments to

identify opportunities for optimization+ Implementing energy management systems andmonitoring tools via our Procurement team
+ Measuring and reporting on global C02 emissions

segmented by company, team, employee, and othersub-groupings+ Promoting employee awareness and engagement

regarding energy-saving practices+ Investing in energy-efficient technologies andequipment+ Signing documents digitally, saving more than

264,192 pounds of carbon over the past 3 years

14

does not own or operate our data centers, our secureand efficient data center partner will be 100% poweredby renewables by 2025 and has a global climate-neutral
goal of 2040 with science-based targets. They are
currently working toward this goal and will continue toembed decarbonization actions across their businessand supply chain.

MOTION SENSOR LIGHTS & DAYLIGHT HARVESTING

Many of our buildings are currently (or are in theprocess of becoming) Leadership in Energy andEnvironmental Design (LEED) certified. This is a green
building certification program used worldwide. Multiple
offices use plentiful natural light and implement otherenergy efficient practices such as Daylight Harvesting,which adjusts lighting to daylight patterns. In many
locations, older light bulbs have been replaced withefficient LEDs. Additionally, 60% of our offices
worldwide utilize motion sensor lights to decreaseenergy consumption.

15

2022 GLOBAL CARBON REPORT

We have summarized the findings of Qualtrics’ firstannual GHG emissions inventory in our 2022 Global
Carbon Report, which you can see to the right. This
was the result of a One Team effort by our internal
ESG committee. This is presented as total estimatedcompany emissions from 2022 in metric tonnes carbon
dioxide equivalent (tCO2e). For context, you emit one
ton of CO2 for about every 2,500 miles you drive in a
car with 22 mpg.

Scope 1 - These emissions result from sources that are owned or controlled by
the company. We gathered gas bills from a representative sample ofowned and leased offices, then applied regional emission factors.
Scope 2 - These emissions result from the generation of purchased energy. We
gathered electric bills from representative sample of owned and leased
offices, then applied regional emission factors.
Scope 3 - These emissions result indirectly from the company’s activity. Total
Scope 3 was calculated via Climate Neutral calculator through Novata.
The commuting subsection was calculated through an employee
survey. Business Travel was calculated from logged business flights.
Data Centers was calculated via the AWS Carbon Footprint Tool on
our main account an extrapolated across other accounts. The Other’category mostly consists of purchased goods and services.

16

Disclaimer - $2/</=?6>=90>23=38>/<8+6=>?.C+<//=>37+>/=986C>2+>2+@/89>,//8</@3/A/.9<@/<3F/.,C+>23<.
party. Qualtrics makes no representations or warranties regarding the accuracy or completeness of this study, anddisclaims any liability related thereto.

Waste Reduction
17

Food
Management

FOOD DONATIONSLOCAL PARTNERSHIPS

Multiple office locations partner with local nonprofit

Many Qualtrics offices utilize a catering company toorganizations to ensure that excess food, which

provide bulk meals. We have phased out single-meal

would otherwise go to waste, is safely collected andcrowd-economy delivery service programs whereredistributed to those in need. These collaborations

possible to reduce waste associated with delivered

allow Qualtrics to collect surplus food fromfood. This also reduces emissions from picking-up or

corporate events, such as our annual X4 conference

receiving delivered takeout.

and office lunches. The food is then redistributed tocommunity organizations such as food banks andshelters. Our partners ensure the safe handling andpreservation of excess food donations, adhering
to quality and hygiene standards. Qualtrics
demonstrates our dedication to addressing foodinsecurity and promoting sustainability throughthese partnerships.

Where possible, we source food from locally owned
businesses to reduce the carbon emissions related tofood transportation. For example, our Provo HQ uses a
local woman-owned and -operated catering businessto supply daily meals and run the free cafe. The cafe
serves custom coffee drinks and sodas, eliminating theneed for pod-based coffee and drink packaging. We
are also exploring global menu alterations to reducecarbon emissions from meat production. In our Seattle
office, multiple meals per week do not include meat,
and we provide daily meatless options in our Provo HQ.

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COMPOSTING

Qualtrics has implemented composting initiatives in
multiple facilities where local infrastructure allows. Throughcomposting, organic waste such as food scraps, coffee
grounds, and plant materials are diverted from landfills, andthey are instead transformed into nutrient-rich compost.
This compost is used to enrich soil, promote plant growth,and reduce the need for chemical fertilizers. Where possible,
Qualtrics provides designated composting bins and promotes
effective employee usage through informative signage.
ECO-FRIENDLY PRODUCTS

Where applicable, we have implemented the use of in-officegreen cleaning supplies that are better for the environment.
Various Qualtrics locations purchase green consumables
such as biodegradable packaging, bamboo toilet paper, andrecycled paper.

19

SNACKS, BEVERAGES & PACKAGING

Our snack program has been overhauled to reduce food waste.
Throughout our offices, we have also reduced individually
packaged snacks in favor of bulk snacks to reduce plastic
waste where possible. For example, nuts and cereals canbe served from a large jar or dispenser into a reusable cup.
Certain snacks cannot be distributed this way due to foodsafety concerns, but we are exploring alternative options thatare packaged sustainably.
The offices have bulk production coffee machines that utilize
whole beans. We have nearly phased out single-serving podbased coffee systems. Most office locations also have soda
fountains that dispense a wide variety of drinks. This removes
the need for individually packaged beverages, thus reducing
the amount of single-use cans and bottles.

20

Recycling

ASSIGNED BINS FOR MATERIALSTo encourage recycling and mindful waste production,
multiple oﬃces have reduced the number of trash cans toa few per ﬂoor. Eventually, garbage bins will be centralized
for each ﬂoor in all oﬃces. The various assigned bins forrecycling include paper, plastic, cardboard, glass, aluminum
cans, and coﬀee grounds depending on location.
PAPER & PRINTERS

We have reduced printers in all oﬃces and encourage
employees to use digital assets when possible.
By emphasizing digital documentation, we estimate that
we save 360 metric tonnes of paper, 6,120 trees, 9.36
million liters of water, and 1.44 million kilowatts of power
annually. We also encourage our clients and prospects
who ask for hard copies to accept digital documents.
This has saved over 112,555 lbs of wood and more than
18,290 lbs of waste over the last 3 years.
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E-Waste

HARDWARE REPURPOSING & RECYCLING

Qualtrics works with an external partner to facilitate end-oflife hardware repurposing and recycling. Our partner ensuresthat hardware reaches its maximum life cycle, even if damaged.
If hardware cannot be recycled, it is broken into smallerparts for reuse. As a B Corp, a company that has voluntarily
met the highest standards for social and environmental
performance, our partner works with wholesalers and directto-consumer partners to provide better price points and accessto computers for underserved groups. A portion of devices isdonated to local organizations in need.
Our partner holds various certiﬁcations, including theR2 environmental certiﬁcation, and complies with all
DoD standards (ISO 14001:2015, ISO 45001:2018, andISO 9001:2015 certiﬁcations) to ensure security ﬁrst.
This partnership allows Qualtrics to operate on an adequate
and secure hardware refresh cycle, maximize resources, andprovide needed supplies for local communities.
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WaterManagement

WATER CONSERVATION

Our water conservation efforts include:+ Assessing water usage and implementing efficiency
measures+ Recycling and reusing water where feasible+ Collaborating with suppliers to minimize water usage inour supply chain+ Supporting community initiatives focused on water
conservation+ Signing documents digitally, saving over 331,413 gallons
of water over the past 3 years

WATER WASTE MANAGEMENTOur Reusable Dishware Program utilizes dishwashers
equipped with precise spray patterns and specializedwashing cycles, aimed at reducing waste and minimizing
water and energy consumption. Over 50% of our offices
utilize resuable dishes, and we plan to expand this program
where possible.
23

Community Engagement
24

GREEN TEAMMEMBER SPOTLIGHT

Green Team is a passionate community of Qualtrics“Green Team is a collection of individuals

employees who volunteer their time and efforts to

who care deeply about our world andpromote environmental awareness, advocate forsustainable business practices, and help Qualtrics be

Qualtrics’ impact on it. Our mission is toa force for good in creating a healthier planet. This is

improve Qualtrics’ triple bottom line by

our fastest growing Business Resource Group (BRG)with over 400 members globally and regionally-based
chapters.

promoting, enhancing, and implementing
sustainable practices at the corporate
and individual level.”
SAM SANDERS
Sr. Analyst, People Development
Green Team Global Co-Chair

25

GREEN TEAM ACCOMPLISHMENTS

We’re thrilled to share the progress made by Green Team this year.
Green Team held an engaging Earth Week Challenge that
promoted environmental awareness and sustainable practices
among employees. They also co-facilitated a Fireside Chat with
our Women’s Leadership Development group, featuring Gina
Sheibley, Qualtrics’ CCO and Green Team’s executive sponsor, andRent the Runway’s CEO Jennifer Hyman. The event showcasedsustainable fashion and the positive environmental impact thatbusinesses can have. Attendees praised the event’s authentic,
engaging conversation, making it clear that our commitment tosustainability, diversity, and inclusion extends beyond our company
walls.
Green Team has facilitated multiple in-office initiatives. These
include the implementation of our Reusable Dishware Programand new vegetable-focused meals in our Provo location. Green
Team also made significant improvements to the Provo bike room26

and hosted 50+ bike commuters for Provo City’s Bike to Work
Day. These actions have increased the number of people regularly
biking to the oﬃce. Green Team ran an Electric Vehicle (EV) survey
for Provo employees and initiated a conversation with facilities toinstall additional EV charging stations. The team also facilitated
our inaugural 2022 Global Carbon Report initiative, and is currently
researching alternative energy solutions for the Provo oﬃce.
Green Team also focuses eﬀorts on sharing sustainability
education materials and promoting community involvement.
Environmentally relevant local and information is collected
and shared to members weekly to educate and spark discussion
among peers and at home. As part of XM Day this year, our annual
employee volunteer holiday, Green Team and Qualtrics employees
participated in over 50 clean-up events globally. Green Team also
facilitates worldwide clean-ups for Earth Day annually.

27

ESG Product Offering28

Our
Mission& ESG
Solution

VISION& is
MISSION
Qualtrics’
missionto build technology that closes

significant. Employees are displaying an increasing concern

experience gaps. We design solutions to help our customers

and interest in environmental and social responsibility,

collect and synthesize feedback so they can bettermaking it crucial for organizations to address these aspects

understand their stakeholders, which include their own

effectively. Maintaining authenticity and transparency aroundcustomers and employees, and take action.

efforts, goals, and performance is important, even when
there are shortcomings. By openly communicating plans

There is a gap between how organizations perceive theirand improvement efforts, companies build trust and foster

Environmental Social Governance (ESG) efforts and how

connection while avoiding the negative consequences of

employees, customers, and the market may perceive them.

concealing failures or overstating our abilities.

To help close this gap, we researched and designed an ESG
software solution that we can both use ourselves and share

Three Key Findings from Qualtrics’ ESG Research1:
1. Organizations perform strongly in employee support

with our customers. This solution collects and synthesizes
ESG information into accessible dashboards for increased

fundamentals but should prioritize community support

transparency. We can also advise organizations on dataand climate action

collection and insight evaluation in accordance with our

2. Enhancing ESG factors boosts employee engagement,

research and thought leadership.

well-being, and inclusion
3. Senior leaders often experience a disconnect, perceiving

Growing Need for Corporate ESG Transparency

29

Given the rising importance of green initiatives and actions,

their organization’s ESG credentials more positively thana company’s engagement with ESG has become particularly

the individual contributors in their same organization do1

www.qualtrics.com/blog/improving-esg-performance/

ESG SOLUTION PRODUCT OFFERING

Qualtrics has designed an ESG software solutionthat helps leaders understand how to becomea more sustainable and responsible business. It
creates a set of standards that enable leaders togather the perspectives of all stakeholders andmake data-driven decisions on how to achieve ESG
objectives.
The ESG Framework asks:+ How much does the business care for theenvironment?
+ How well do they reflect and support society?
+ How well-run is the company?

30

Future Outlook
31

Sustainability
Goals
We are proud of the progress
we’ve made, but we also
recognize that there is always
more work to do.
We will continue to focus on
initiates aligned to our threepillars: Carbon Emissions
Reduction, Waste Reduction,
and Community Engagement.
We have outlined our futuregoals in accordance with thesepillars here.

FUTURE PLAN

INITIATIVE

GOALS

Carbon Emissions+ Conduct energy audit and assessments

Reduction+ Implement energy-management systems and monitoring
tools, explore alternative energy solutions+ Explore additional Electric Vehicle (EV) charger procurement+ 8@/=>38/8/<1C[/I-3/8>>/-2896913/=

Waste Reduction+ Identify opportunities for waste optimization+ Increase accessibility to recycling and composting+ Adjust our procurement strategy to purchase productsthat promote upstream and downstream efficiencies

Community
Engagement+ Promote employee awareness and engagement regarding
environmental and energy-saving practices+ Promote Green Team participation and allocate budget toGreen Team activities+ Engage in community partnerships and certifications

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Long-Term
VisionAs the world evolves and embraces change,
we will continue to refine our environmental
efforts and progress toward a more sustainable
future. Our goals are a work in progress, andwe recognize that there is always room for
improvement. As we learn more and grow,we will continue to expand our initiatives,
striving to be at the forefront of environmental
stewardship. Our sustainability journey is driven
by the understanding that, though we may haveshortcomings, we are dedicated to learning,taking meaningful actions, and fostering aculture of continuous improvement.

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