MOTIVE LMS CUSTOMER SUCCESS STORY
Sometimes Bigger Isn’t Better
When Satcom Direct, a leader in global communications services, support and technology
needed a custom-designed Learning Management System (LMS) to distribute and track training
and certification - it looked at several companies to determine the best for their needs.
“We met with many of the larger organizations who build LMS platforms and what
we found is they were built to work with large numbers and had little flexibility
when it came to customizing their products for our needs,” said Mark Mata, Satcom
Direct’s Director of Training. “While we operate in 14 countries and serve a diverse
group of aviation, military and emergency response customers, we’re still a small
business with unique needs.”
Enter Motive Learning. The company is built to provide flexible LMS platforms that address eachcustomer’s training and certification requirements. With a focus on the aviation, government
and tech industries, Motive Learning specializes in working with small and mid-size businesses
and its team delivers personal, high-touch service to each customer.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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See a Need, Fill a Need
The first online course that Satcom Direct
developed was CyberSAFE, a course that
educates users about cyber security-relatedrisks and their responsibilities as an end-user inprotecting themselves and their organizations
from them. It also helps users to understandsecurity compliance considerations, social
engineering, malware and various other datasecurity-related concepts. CyberSAFE prepares
individuals for the certified CyberSAFE
credential and is a component of the Satcom
Direct Cyber Security Solutions Risk Assessment
process for flight departments.

When Satcom Direct realized the success of
this the e-learning program, they converted
more activities to Motive Learning’s LMS.
“We saw the potential to deliver online, ontime training and exams to our industry, andthe response has been very positive” Matasaid. “With Motive Leaning’s ability to design
custom programs, not only have we been able
to expand our course offerings but we’ve beenable to monetize our platforms by providing
training that leads to certifications throughoutthe aviation industry.”“Being a ‘boutique’ firm and focusing ourThe program was originally delivered
attention on defined industry sectors, we’reexclusively through Instructor Led Training
able to develop e-learning programs that many(ILT) and conducted in classroom settings,of the bigger LMS software companies can’t
which restricted the number of individuals
or won’t,” said Motive Learning’s co-founder
who could attend and complete the course.
Karla Roberts. “Because we provide one-onToday, CyberSafe is available as an online,
one service with each of our clients, we’re able
self-paced program. Once the training andto drill down to their exact needs and then put
exam is successfully completed, participants
our team to work to give them exactly what
receive the credentials, and their information is they want.
automatically logged into Satcom Direct’s andthe customer’s database. This has eliminated“With Satcom Direct, we started working
the need for manual processing and the costswith them on the setup of the LMS with theirassociated, while ensuring accurate tracking
processes. Being able to customize the Motive
and accounting of the attendee’s training andLMS to integrate into Satcom Direct’s work
credentialing.
flow is an example of how we work with eachclient to help them achieve their goals. It’s
where we prove our value.”

2To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

Growing through Partnership
Identifying a training need in the aviationindustry based on the rising demand foronboard internet access, Satcom Direct’s teamof IT and satellite communication experts
created the aeroIT certification to meet thatdemand. The certification is an information
technology certification for the configurationand troubleshooting of networks and satcom
systems onboard an aircraft. It is a professional
credential offered via a partnership with
CompTIA, the leading provider of vendorneutral IT certifications. Candidates mustcomplete the coursework and pass theproctored exam. Training attendees also earn
eight hours of FAA Inspector Authorizationcredits and successful candidates receive arenewable aeroIT certification that is valid forthree years.

While both courses are available as ILT
at Satcom Direct’s world headquarters in
Rockledge, Florida, the addition of theMotive LMS has greatly increased its ability
to maintain the number of certifications
and professionals equipped to manage
the complexities of secured aviationcommunication.

How They Did It
Using Motive Learning’s Motive Content
Authoring Tool, Satcom Direct created hours ofself-paced training content quickly and easily
without any previous authoring experience.
Deploying the courses and exams through theMotive LMS now enables a 24/7 alternative
method for certification.

aeroIT certification is one of Satcom
Direct’s flagship products and was its entry
into certification in 2014 to address thelack of network knowledge with aviation
communications and IT, which is growing
rapidly. Satcom Direct recognized the gap thatexisted in this particular area and filled it withaeroIT.

“We’re often asked if we can do ‘this’ or ‘that’by our clients and we always want the answer
to be yes!” said Don Roberts, Motive Learning’s
other co-founder. “We’ve built our company’s
reputation on being flexible, responsive andcustomer-service oriented. Many of our clientscome to us after using another LMS andfinding that it couldn’t adapt to their specificneeds. We pride ourselves on being able to dowhat others can’t.”

Taking it one step further, the aeroCNCT
certification is geared toward flightdepartment crewmembers to gain device
knowledge, confidence, and troubleshooting
basics for in-flight connectivity issues.
aeroCNCT is more than a certificate; it’sa professional credential developed with
CompTia to meet industry standards. The three-year certification was developed to createa standard in-cabin connectivity education.
The aeroCNCT exam focuses on five areas:
network basics; internet and connectivityfamiliarization; cabin network management;
network application and tools; and flight
operation preparation.

By utilizing the Motive LMS’s integrated
Content Authoring Tool, Satcom Direct has
increased the number of users and improved
learner potential by providing 24/7 remote
access to training and certification. Training
attendees can self-register and easily apply
course or exam vouchers. Its ability to track
training for both Computer Based Training
and ILT course offerings ensures that previous
challenges of knowing when certifications
were close to expiration have been remedied.
The system sends an email reminding
those with certifiations to sign up for arecertification class, as well as administrators
who can reach out to reinforce the reminder.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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“Motive Learning has proven their ability to provide Satcom Direct acustomized system to meet our specific needs,” said Mata. “Systemcustomizations have been essential in Satcom Direct’s deploymentof Computer Based Training to the aviation industry in addition tokeeping our training records accurate and secure.

“~ Mark Mata, Satcom Direct“What It Means
Along with providing more value to its customers and better training for its employees, theaddition of the Motive LMS has meant more revenue for Satcom Direct and savings for itscustomers. Courses that are necessary for credentialing or certification can now be offered tomore people online, reducing the company’s training expenses for time and travel.
Other benefits of Motive Learning’s LMS features that Satcom Direct has utilized include:•Auto-enrollment to remediation upon failure. When a user fails a course, they areautomatically enrolled in additional content to provide remediation activities so that they
can achieve their credential or certification.

•Course and exam vouchers. Vouchers, provided by the Satcom Direct sales team, areapplied to needed courses and exams, as an alternative method of payment.

•Certification status. Generates reports for HR or other administrators on whether a user’scertification is current or approaching expiration.

What’s Next?
I do believe Motive Learning has met our needs at a level we would not have gotten froma bigger company,” Mata said. “Other providers were able to accommodate some of ourneeds, but it would have take a lot of work and cost. Motive Learning was able to provide
us the basics of what we need and build on that. We look forward to a long and successful
partnership”

4To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133