CASE STUDY

Tangentia
Tangentia Migrates 11 Clients from IBM
Sterling B2B Integrator to ArcESB[Type here]

CASE STUDYTANGENTIA | 1Migrate from Sterling B2B Integrator to ArcESB using theSterling Import Wizard
Since 2003, Tangentia has been a leading provider of digital transformation solutions to companiesof all sizes, implementing wide-scale automation, B2B, and digital integration solutions. Among theirsolutions, Tangentia provides end-to-end EDI integration services, spanning B2B/EDI document
exchange as well as backend CRM, ERP, and database integration.
With 15+ years of digital transformation experience under their belt, Tangentia has helped
companies automate supply chains and streamline business activity to boost reliability, accuracy,and security.

Breaking Away from Aging Technology
For years, they’ve used IBM’s Sterling B2B Integrator to implement end-to-end integrations for clients,
processing up to 20,000 EDI transactions per month via AS2 alone. However, they discovered that
Sterling B2B Integrator’s limited functionality severely restricted the breadth of the solutions they
could offer to clients. Just some of the major challenges they faced with Sterling B2B Integrator
include:Limited error logging within the IBM product, which forced Tangentia to dedicate an entire
team to exclusively monitor transactions — adding heavily to their cost of business.

The lack of a REST API limited Tangentia’s flexibility to handle end-to-end EDI-ERP and EDICRM integrations.



Limited workflow capabilities forced Tangentia to develop custom C# and Python scripts tohandle common EDI processes that Sterling simply did not support.

No backups and limited export features meant Tangentia had to create manual
workarounds to ensure basic redundancies.

A complete lack of support to integrate with 3rd party applications was the last straw, and Tangentia
knew they had to search for a more robust, flexible solution that would serve them and their
expanding clientele well for years to come.

www.arcesb.com

CASE STUDYTANGENTIA | 2

The Challenge: Migrating Customers Away from B2B Integrator
Tangentia not only needed a solution that could reliably replace Sterling B2B Integrator, but also one
that was scalable and flexible enough to deal with their ever-expanding requirements. Most
importantly, however, they needed a solution that was able to accelerate the process of migrating
away from Sterling.

The Solution: Flexible, Scalable ESB with Sterling Maps Import
WizardAs a global digital transformation solutions provider with a widespread clientele amongst hundredsof companies, Tangentia required a highly sophisticated solution with the following features:Robust managed file transfer capabilities with Drummond-Certified AS2, SFTP Server, andother file transfer protocol support



Automatic EDI translation for ANSI X12 and EDIFACT files

Reliable ERP, CRM, and RDBMS connectivity from within the user interface

API functionality to issue REST and SOAP requests

Detailed logging & error identification processes

Scalability to handle high-volume transactions

Intuitive EDI mapping features and time-saving UIReliable and responsive support“Sterling B2B Integrator had no API functionality, and we had to write numerous custom C# scripts tosend out API requests. This affected our ability to integrate with databases,” said Rushabh
Dharwadkar, B2B Technical Lead, Tangentia. “Another reason for switching away from Sterling was
because of extremely limited error logging. So much so that we had a dedicated team of sevenpeople just for error monitoring and monitoring each transaction.”
In ArcESB, Tangentia found a solution that could do everything Sterling B2B Integrator could, andmuch more. In fact, they were able to significantly reduce the number of custom scripts they wereusing for integrations and implement everything from API to database connectivity directly from Arc.

www.arcesb.com

CASE STUDYTANGENTIA | 3

They leveraged Arc’s Sterling Maps Import Wizard to automatically and easily begin their migration
process away from Sterling.
“We were actually able to reduce the number of maps we use throughout our projects by more than
50%. That was extremely beneficial, as it translated to fewer errors, and even easier error
identification, which was a considerable sticking point for us on our old platform.”

The Results: 11 Migrations in 4 Months, with More to ComeBy switching from Sterling B2B Integrator to ArcESB, Tangentia has expanded their available tool set
to deliver digital transformation projects and reduced the complexity of the projects themselves withArc’s intuitive design and user-friendly organization.
At the time of writing, Tangentia has migrated 11 of their clients from Sterling to ArcESB over aduration of four months — warp speed in comparison to their previous timelines.
“Typically, onboarding a new client using Sterling Integrator would take four to five months. Now withArcESB, we were able to migrate all 11 existing projects in just about four months, and new clientstake less than two months to onboard,” Dharwadkar said.
Arc has also boosted Tangentia’s bottom line by automating the process of error monitoring,allowing their engineers to focus on value-added digital transformation projects, rather than simply
spending resources on manual error monitoring.
Perhaps most importantly, ArcESB has enabled Tangentia to offer end-to-end EDI integrations on aunified platform — while cutting EDI costs for their customers and passing on the savings. Arc’s
affordable unlimited EDI license enabled unlimited EDI processing at a fraction of the cost.
With superior functionality, reduced complexity and a more affordable EDI solution, they are prepared
to offer their customers novel offerings, none more intriguing than the Tangentia B2B Gateway —powered by Arc.
“Our latest offering is an online portal called the Tangentia B2B Gateway that allows folks to interact
with their EDI documents using an entirely online portal powered completely by a single instance ofArcESB. We are now processing more than 20,000 files per month and will continue to scale andprocess more files in the near future.”

www.arcesb.com

About ArcESB
ArcESB provides high-performance, reliable, and fully-extensible products that simplify the process of producing,consuming, and integrating data. The ArcESB products enable a simple yet effective layer of middleware that helps
users drive information flow without the added complexity that is common across other integration solutions.
At ArcESB, our goal is to provide customers with the tools necessary to seamlessly integrate applications, services,and data without having to manage additional layers of complexity. We know your organization places a large
investment on data management and we are proud to be a trusted provider of data integration products.
Browse our Connectors or see our Application Integration.

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