MOTIVE LMS CUSTOMER SUCCESS STORY
Growth Creates Challenges, Opportunities
When UK-based Menzies Aviation, a division of John Menzies PLC, purchased Aircraft
Service International Group (ASIG) in early 2017, its reach into the Americas greatly
expanded and it immediately grew from 5,000 to over 11,000 employees who lived andworked from Canada to Columbia, spoke different languages, had their own payroll andbenefits systems, and varying regulatory compliance standards.
The company provides aircraft refueling and fuel farm management; cargo transfers andtracking to and from aircraft; baggage handling and claims; passenger gate services; executiveservices; and plane de-icing and cabin cleaning. It also provides data, trends and analysis toimprove its airline and airport efficiencies and enhance customer experiences.
The newly formed Menzies Aviation Americas division needed a Learning Management System(LMS) that could address its many employee training requirements and interface with its humanresources platform to accurately track compliance of everyone on its payroll. Prior to theacquisition, Menzies Aviation was using a custom database to manually track employee training.
The system was limited in capabilities and didn’t have the capacity to manage the additional
workforce. Fortunately, the purchase came with a bonus: a contract with Motive Learning andthe demonstrated success of its Motive LMS platform.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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Right Place, Right Time, Win-Win
Motive Learning’s team of instructional designers, media developers and programmers had
proven their ability to customize both the content delivery platforms and the software toaccommodate ASIG’s central training and compliance system, which tracks and records each
employee’s learning and compliance status.
“Menzies Aviation has an LMS system that it uses in the UK and Europe, but it didn’t meet ourunique needs here in the America’s and would have taken a great deal of time to bring it up
to the level of what Motive Learning was already providing,” said Jane Bernier-Tran, Trainingand Regulatory Director at Menzies Aviation Americas. “Motive Learning’s LMS had been usedsuccessfully and their platform was able to adapt to our specifications. After comparing thesystems we had available, it was clear that we would go with Motive Learning.”
Since renewing its license with Motive Learning, the new Menzies Aviation LMS has successfully
merged employee and training data for staff at 130 stations in 90 airports now under theMenzies Aviation umbrella.
Among the accomplishments:• Maintaining 6,500 user legacy accounts into the Menzies Aviation Americas LMS while
adding 9,000 new user accounts• Updating legacy employee logins to meet the new Menzies Aviation configuration• Cross-referencing legacy employees to the new Menzies Aviation Training Matrix andensuring complianceWith the addition of a new Motive Batch Upload feature, companies can now transfer over
100,000 employee training records, leaving Menzies Aviation plenty of room to grow.

2To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

Configured for Compliance
As with any system created by Motive
Learning, the LMS provides the customized
on-time training modules required for eachlearning need and can be accessed online,
anywhere by any electronic device, making it
easy and convenient for employees to review
their requirements, complete training
and submit their results. Additionally,administrators can review employee records,send reminders for new or recurring training
requirements, and generate mandatory
reports that must be submitted to various
administrations and authorities. All thesecomponents result in automated andstreamlined processes and reduced operationalcosts for its clients’ administration andtraining.
An example of the Motive LMS in action
are aircraft fueling courses. Refuelingprocedures are some of the most stringent
everywhere in the world and all personnel
involved in the process must have specificcertifications to conduct their role. Every job
title has a different learning track that must
be completed for a worker to be allowed
to access fueling stations, transport fuel on
tarmacs, conduct fuel delivery to the aircraft
and perform procedural and safety checks andrecording.
Courses for compliance are mandatory withineach aviation administration and whilesome regulations are shared across the FAA
and other countries’ air navigation service
providers (ANSP), each has its own distinct set
which must be addressed by Menzies Aviation.
Motive Learning configures its platforms
to allow a company to develop its own
customized course material to meet such needs
and complement varying software systems andnetworks to ensure communication and data
are fluidly transmitted and easily captured andstored.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

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Big Business Delivery, Small Business Service
Motive Learning has the experience and the team to provide big business products and does itwith the level of customer service that only a smaller business can provide. “One of the things
that impresses many of our prospective and current clients is our ability to create and support
an LMS that can provide simple solutions to complex challenges,” said Motive Learning’s cofounder Don Roberts. “That and our rapid-response service means we’re there when the clientneeds us, at any time for any reason.”
Bernier-Tran has high praise for Motive Learning and as a longtime managing director in global
aviation operations, including with some of the largest U.S. airlines, her experience gives her
a good base from which to compare with other businesses and service delivery. “One of myinitial concerns was can they handle the magnitude of working with a large group, but theirteam proved they could deliver better products and service than many of the largest eLearningfirms.”
Being a small business has its advantages. Motive Learning’s principals and team intimately workwith each client, getting to know their operations and systems, and addressing their pain points
and most pressing needs. They ask questions, explore options and create a custom LMS that
fulfills each client’s requirements.

“With the larger companies I’ve always felt like we were just a numberand working with them to get anything done was cumbersome andtime consuming. In Motive Learning, we’ve found a partner that treats
us like we’re their only client and they give us the personal attention,
prompt service and excellent support that we expect and need.
~ Jane Bernier-Tran, Menzies Aviation“43To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133