MOTIVE LMS CUSTOMER SUCCESS STORY
Sustainable eLearning at a Fraction of the Cost
In providing a range of services, from fuel farm management to into-plane services, safety andcompliance is an absolute priority for FSM Group.

“Compliance is king in the aviation industry, and there’s little room,
if any, for failure… Safety is paramount. Everything FSM Group does
is supported by safety procedures and the requirements for theemployees to comply, and that’s supported with Motive Learning’s
computer-based training combined with the management of ourinstructor-led training.”
Dennis Duncan, FSM Group, Director of Safety
From Hawaii to Florida, FSM Group fuels an average of 1,500 commercial aircraft per day,serving eight commercial airports across the United States, and working with over 15 domestic
and global airlines such as: Delta, United, Southwest, and various cargo companies.

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

1

From Fuel Consortium to Into-Plane Services
FSM Group is a small, Orlando-based logistics company thatspecifically works with storing Jet-A fuel and fuelingcommercial aircraft. As the company grew from 2 locations to10, standardization across locations was necessary, so FSM
Group moved from predominantly Instructor Led Training(ILT), to Web-Based training.
In 2017, FSM Group landed their first Into Plane (ITP)
Operation in Atlanta at Hartsfield-Jackson International
Airport (ATL), one of the busiest airports in the world. Their
fast growth made it imperative that new employees weretrained quickly but in a manner that was safe, cost-effective,
consistent, and focused on FSM Group’s operations.
The only way to do this is with custom eLearningcourseware that demonstrates FSM Group Fueling and QC
procedures. But custom courseware development is an
expensive option.
Motive Learning had the solution that fit FSM Group’s
budget and safety requirements with MicroCert TM training
modules and the Motive LMS Qualification Management
System.

TMMicroCert Courses

Customizing Motive Learning’s pre-built eLearning modules
with company-specific photos and videos provided
employees with engaging instruction that was createdespecially for FSM Group.

Aircraft Fueling Equipment Requirements

Introduction to the Fueler Role

Airport Fuel Storage Facility Requirements

Ramp SafetyAirport Hydrant Systems Requirements

Safe Driving of Powered Industrial Trucks

Basic QC Equipment & Procedures

Safety and Operation Requirements for Hydrant Carts

Core Regulatory Compliance Training

Safety and Operation Requirements for Hydrant Trucks

Introduction to Human Factors

Safety and Operation Requirements for Tanker Trucks

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

2

Long Lasting Partnerships
With the company’s expansion across North America, came their expanding need to provide amore standardized and consistent training than just their current ILT courses. They needed alearning system that could be easily accessed and managed by the employees at FSM Group at alllocations.
That meant FSM Group had to consider more than a few factors when deciding what exactly theirneeds were going to be in terms of training and learning management systems for their growingcompany. Luckily, Dennis Duncan, the Director of Safety at FSM Group, already had an idea of what
those needs were and who could meet them.
Managing Safety at the former Aircraft Services International Group (ASIG), Dennis had created aprevious partnership with Motive Learning. With an aviation career of over 30 years, and throughhis time working side-by-side with the Motive LMS team for a portion of that, Dennis was alreadyfamiliar with the safe, cost effective, and innovative solutions that Motive Learning always
provided.

Personalization Translates to Pride“When Don and Karla Roberts of Motive Learning were establishing our training platform, weused our locations in Ft. Lauderdale, Ft. Myers and West Palm Beach. We were able to shoot video
and photos of employees preforming on the job. When an employee can either see themselves
doing the work, or a fellow employee, it tends to resonate on a personal level,” says Dennis
regarding just one of the many aspects of the custom, personalized service the Motive LMS teamprovides FSM Group.

3To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

High Standards for Safety
Motive Learning helps FSM Group in improving safety compliance, making it sustainable, andsetting employee expectations so they do it because it’s the right thing to do and not because
someone is watching them. That’s the ultimate goal.
Dennis explains, “[The Motive LMS] validates all of our conversations with employees, it matches
up with that the requirements of th job are. Also, from a marketing standpoint, it elevates ourprofessional training syllabus in the eyes of our customers and our regulatory folks, such as theFAA and Fire Department.”
As a company, committed to safety and service, that prides themselves on 100+ years ofexperience and has impeccable safety records to maintain, the standards have to be set high andthat’s why Motive Learning’s dozens of standardized safety training courses were a perfect fit increating a platform for the FSM Group.

“We’ve never had a training-related finding from an audit and[Motive LMS] helps better equip employees improving theirknowledge with that consistent style of a combination of computerbased training and instructor led training.” - Dennis Duncan

To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133

53

Custom Courseware to Fit Your Budget
Leveraging federal and state government provided materials with company-specific imagery
reduces the cost of custom courseware development. Add Motive Learning’s option for licensing
courses annually provides a high-value training solution with a low cost.
Motive Learning’s team of media professionals create engaging, interactive experiences for youremployees. In one day, Motive Learning can capture your airport operations and create astandardized training course with audio, video, interactive exercises, and a final assessment to bedelivered on any computer or mobile device to all locations - 24/7 - via the online Motive LMS.
Each course can easily be maintained using the built-in Motive LMS Content Authoring Tool. You
never have to worry again about purchasing training that will be out of date. If your procedureschange, the course can be updated in minutes... not weeks.

“53To learn more about Motive Learning and how they can help your business create customized learning
solutions visit www.MotiveLearning.com or call (321) 453-8133